American Express Serve

This company will not let me register my card after purchasing this card to pay a bill that needed to be paid asap. They false advertise that I can use this card immediately after purchase. That is a lie. You can not use it immediately you have to register your card and it can be denied and you sitting waiting on this company to allow the register to go through or your money sits in their bank waiting. While I had to pay this bill asap and couldn't. That lead my bill to cancel my service and had to pay double because of having my money on this Serve card to be held from me. I would not recommend this card to anyone ever. I wish I had purchased a NetSpend or a vanilla card for my transaction. I will never use serve ever again. Terrible service and the company lied about access to funds immediately. Do not recommend at all.

Be extremely careful when using this card as it lacks security. Somebody was able to hack into my account and change email address and request new account, rendering my account obsolete. Fraud department would do nothing because they couldn't verify me with changed email address. After dozens of attempts to work with the fraud department, I had to give up attempts of recovering stolen funds. BEWARE. Customer service and the fraud department is lacking and unprofessional. You will not be able to reach customer service when you need them. Your funds are not secure.

The unfortunate thing about all of this is people don’t look at the reviews until it’s already too late. This company is a complete fraud and I cannot understand how they have gotten away with stealing thousands of dollars from their cardholders & I also don’t understand why Jackson and Hewitt would continue to issue these cards to their clients.

Received a gift card as a present. Activated the card, upon activation, the card had a $50 balance. With disappointment, I tried to make a purchase and each time the card will lose money on the balance. Or it would say invalid transaction. I was never able to use the card. American Express you ought to be ashamed of yourself. I received the gift that didn't give. Shame on you American Express. :(

I was charged fraudulently for a MCAFEE by a company RADH computer protection and used my American Express Serve card. I was told I needed to install McAfee protection for $269. I was given 2 telephone numbers to call if I needed to follow up both those numbers. Turned out to be false and the service they charged me for were bogus. I brought this to the attention of Serve and showed them that I had to pay a second company that was legitimate the very next day. The fraud was obvious. After numerous emails and documentation Serve did NOT accept the claim. AMEX Serve does not have their customers' backs. They are less than useless.

I have been using American Express Serve for about five years. This was the first time ever that I needed to transfer money into my Checking Account due to me placing money on the card and not knowing that the vendor that I needed to pay did not accept American Express cards. Being I was not able to make it to the bank. I did an ACH Transfer on July 11th, I have made several calls about my $220.00 that this "THIEVING & LYING" Company has robbed. They keep you on the phone for almost an hour transferring you from one department to the other with nothing in sight. They promise to open a case, but nothing happens. These people that they have working there are clearly stealing the ACH Money Transactions. I work hard for my money. I will no longer be using this company and I would advise anyone who is thinking about using them to not do so because they will rob your money and nothing for it. They are a bunch of Thieves.

The card would not work. I could not add money and it would not link with my Venmo account. Total waste of time and money. When I called customer service it took many, many calls to get to a live person. They would not help so I cancelled the card. Awful experience. Save yourself the money and trouble and go somewhere else.

I have tried for several days to connect this app so that I may use it. Ha! It's a good thing I didn't send money to these grifters. They only have a way to suck you in, and then forget about it. They're completely unresponsive. They must have absorbed T's unscrupulous manner of doing business. (T is the giant orange fool still mucking with our country's business.)

Serve has the worst customer service. They hold your money hostage and refuse to do anything to help you gain access to your funds. Do not use this company. They are frauds and will hold your money hostage.

They will deny you access to your own money due to their mistakes. They don't care if you have bills to pay and they are to you when you calling to customer service. I wish I never even considered using their card and I will never deal with this company again. No one should. It will save you a lot of trouble that they will put you through and they could care less about any of it.