American Express Serve Reviews

I got this card for my son to use to make an online purchase on a game. It would not let him use the money on the card and then charged him a $9.95 monthly fee just to have the card that he wasn't even able to use. I called customer service and was told the store should have told me about the hidden fees. I feel completely scammed.

I got hacked twice while having an account with them. Totally nightmare losing all your money. The customer service not having an patience with you or believing who you are. The higher ups were friendly and effective tho. Don't get this card.

I have money on this card that I can't get off. I have call Serve several times and they still told me the same thing. Try to transfer it into my bank account and it will not go. American Express card is no good at all. Tried it at ATMs. Still I cannot get my money off the card.

Be extremely careful when using this card. I would not suggest Serve at all. Very disappointed. Somebody was able to hack into my account and change email address and home address. I spoke the Fraud department would do nothing because they couldn't verify me with changed email address. Finally after I sent in the paperwork for verification my account was unlocked and my money was returned to my account. So I made a transaction and my account was hacked same day. Again which left my account at 0. After dozens of attempts to work with the fraud department. Still no resolution yet. I truly think it is a inside job! I am going to contact Consumer Protection Bureau to do an investigation. There are way too many reviews about the same issues to be a isolated issue.

Terrible service. It is ridiculous... I chose to get my tax money to this account because they promised to receive it 2 -3 days earlier, It was such a terrible mistake, and now I have been trying for 2 weeks to get my money out of that account. It is impossible, the app or website always says it is not possible for no reason. I try to communicate with Serve and it is always an automated menu that won't let me speak to a real person. Please, do not make the mistake of using this account for taxes or anything at all.

I have been using them for years, never had a problem. I love my card. Easy to use, never had to call customer service. When I send a direct deposit to it before 1:30 pm et, it’s always available same day by 10 pm.

Three years ago, I purchased a Serve card, just to do online purchases. My thought was places I didn’t trust, wouldn’t have my banking info. Well first it took two months to activate, then there was no place funds could be loaded. I tried to transfer from my checking account, no, I opened a new bank account thinking it was the issue, still no. I called and was promised a new card. Nothing. I thought it might be a glitchy system and tried axing this week. The account was closed for inactivity. I bought the card, and now I can’t even get the amount I paid for the card back, because there was “no balance available “. This was a total rip-off, a part of the reason I went prepaid was to see how they were before I actually applied for a credit card. I will never recommend American Express to anyone and I will never use any of their products.

The online registration failed. I called and was told it was it declined permanently. No explanation why. It wasn't a credit check issue. They don't do that. They're not allowed to manually register a card. They said to "use the card for local and online purchases within the U.S. Since the card is not registered no international purchases are allowed. You can't use it at ATMs or use it to transfer funds. Once the balance = $0 shred the card."

It’s a inside job…Been with them for years. Almost 2k took away from me. I put several disputes and they lock my account and stole everything. Don’t trust Serve…Use your own bank. Do not go with Serve card when you file taxes. They will steal it. It’s the customer service department. They leaking information.

Opened account over 10 years ago, never funded it, never used it and requested closure of the account. I called in today 7/30/2024 because I noticed I was still getting statement notices in my spam folder. I called in and sure enough my account was still open making me susceptible to fraud. Normally banks close accounts due to lack of activity and is irresponsible for Amex to allow such functionality. I called in to close the account but because I didn't have the CVV for the should have been expired card. They couldn't assist me then to make matters worse I was blocked from reaching customer service immediately afterwards.