American Express ServeConsumerAffairs Unaccredited Brand
I've had Amex Serve for 2 years. I have NEVER had an issue with my money etc... except one time. I had an issue with a hold however the money was reversed back to my account within the 7 days since the merchant didn't come to get it. Too bad for the ones who claim Amex is stealing from them. If it's that bad maybe you should invest and look for another prepaid card to suit your needs. So tell me. Complaining on this website did it help you get your funds any sooner? How did that work out for you??? That's why people need to research these prepaid and debit cards before running to have their direct deposits and taxes loaded... Just be real. You use these cards because of the idea of getting your money faster than normal. However we all know most of the times things just don't happen that way...
American EXPRESS SERVE IS A UNRELIABLE SERVICES COMPANY. IT'S NOT EVEN FUNNY AT ALL AND NEVER WILL BE EVER. The employees are so sorry and dumb it’s not even funny at all and never will be ever. Even when you tell them the truth about anything at all. Like you didn't open account with them. That someone else has done it without your acknowledging until you got something from them and then they decide to close it permanently and all they know what to say is, "I'm so sorry"! When they are full of crap and lies and a ripoff.
This organization can only be contacted in writing. They have no email contact info and the phone number has a recording that states the "system is down" & no customer service rep can respond. This organization seems to be a scam since the system has been down for three weeks.
I’ve been with Serve since at least 2014 and I have zero complaints, reading these reviews I’m astonished, but I do understand people’s psyche in situations pertaining to money, as well so I get it, but I also gotta keep it 100% from my end. So I use Serve for my partial DD from my employer as well as my refunds this year and past. I’ve had servers situations where I had invalid charges and disputed them, some ongoing as we speak. Every single time I have called them (even though I can tell they do outsource). It has been pleasant, the customer service has always been top notched, my issues were resolved in a timely manner, and no language barrier.
I am always paid two day earlier (should be Friday but mine generally post before noon on Wed) my refund post earlier no holds or issues. US Bank has never charged me a withdraw fee at ATM and my disputes were always completed and fund returned to my account in days (hoping this one goes as smooth as previous ones???). So I’m not sure if all these negative reviews are isolated incidents for these folk but I do understand that it only takes one bad experience with my money for me to quickly write and rate negatively when my money is involved, however since I really can’t say that Amex has rub me the wrong way even once I had to let the world know! Toodles I may be back writing again if my dispute don’t go as planned.
How is this company still in business? They have literally robbed so many people out of their money. Supposedly required fees for literally everything, almost afraid to look at my card in fear it will charge me! Now a week later I'm waiting for my return, my money! They said no later than 7 days. Well it is past 7 days. They are very disrespectful when called. I don't know who else to call other the people who barely understand me and I can barely understand. I pray Jackson Hewitt does not use this company for their services next year! Serve is such a scam for a decent company like American Express!
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So - I had a somewhat minor problem, that led me here (I loathe calling ‘customer service’ anywhere because it’s become almost nonexistent. It’s SAD. I’m pleasantly surprised when treated properly)... I googled my issue & found this site. I was this close to direct depositing my taxes on my Serve too! Until now I’ve done BASIC TRANSACTIONS. I had an awful experience with Amazon taking $99 off my Serve - that I solved MYSELF. So after HOURS I got Amazon to give me a $20 goodwill refund too (what sports)... Well AmEx put the money returned to me ‘on hold for review that could take up to 7 days’, UM WHAT? Why would MY CARD HOLD MY MONEY GIVEN TO ME? So after 2 days of head scratching I called BIG MISTAKE!
*KEEP IN MIND THE TRANSACTION AMAZON ‘ATTACHED’ THE REFUND TO (most likely out of ease as it was my last transaction) was paid mostly by Amazon Gift Card & $3 balance with my Serve* CALL 1: The explanation given ‘if the original charge wasn’t on your Serve, we won’t accept refund’ (AGAIN: HUH? You’re really fact checking all my Amazon orders?) I was like ‘that’s INSANE, you are supposed to be my card, supporting me as the consumer?’ I did your job when Amazon took $99 because the Amex ‘merchant dept’ or whatever was closed! I spent HOURS squeezing the billion dollar company I FREQUENTLY BUY FROM for that apology $20 AND YOURE REVIEWING IT TO ULTIMATELY DENY? (Wasn’t yelling, just aghast). She seriously just hung up - because she couldn’t answer for the asinine policy or apparently pass me to a Sup.... just click!
CALL 2: DISASTER! This guy, after me explaining previous call and saying the policy doesn’t work for me, PROCEEDED TO YELL, CONDESCEND ME saying like ‘was it denied yet’ no but I was basically told it would be, he was sighing all exasperated - just honestly the rudest! Then I get a AMEX recording ‘We are sorry. We are suddenly experiencing technical difficulties, please try your call again’. THEY HAVE A PRE RECORDED FAKE EXPLANATION FOR CALL BEING TERMINATED! That’s the craziest thing ever! *Shame on me for not getting or remembering names (if they even give real ones).
CALL 3: Asked for Supervisor, was told I was number 2 in queue... waited 37 mins, hung up KNOWING I would just end up angry when the supervisor treated me like garbage too. Bad behavior & garbage service all trickles down from top (see Amazon, pre billionaire service awesome, now HORRID. But like I said GOOD CS is exception not norm anymore - when everything is so overpriced & we are squeezed for every penny too - so sad). Here’s something else telling, because of my work hours *it was 3 AM EASTERN (so still late out west too) when I was *number two in the queue and already waited 37 minutes for supervisor when I said forget it* I think that’s pretty telling also!
*THANK YOU ALL FOR TELLING YOUR STORIES AND SAVING ME THE AGGRAVATION OF MY OWN REFUND NIGHTMARE! I’m so so sorry you are having your money held hostage by another billion dollar company, believe me nothing is worse when you need your money you work so hard to get & greed mongers keep it from you! Serve cards (me & Husbands) are officially cut up!
On February 7, 2018 I had money stolen from my card. I called as soon as I found this out. A dispute was filed. After many telephone calls over many days, and very rude unhelpful customer service reps, I was told that it could take up to 45 business days for my money to be returned to me. I even had a customer service rep ask me, "Well what do you want me to do about it?" I finally contacted the merchant where the card was used and they refunded the money to my account. I shouldn't have had to do that. On February 13, 2018 I sent a payment through their bill pay to my landlord to pay my rent. There should have been no problems... Right?
On March 1 I found out from my landlord that they had not received the check. I called Bluebird and asked if I put a stop payment on the check how long would it take to get my money back. The man said within the week. On March 2, 2018 I contacted Bluebird again to put the stop payment on the check. I was told I would receive my money by March 6, 2018 by 9:00 a.m. Eastern Time. Well, It was not there. So I called the afternoon of March 6. I was on hold to talk to a supervisor for 32 minutes. I had to call back and then was assured that my money would be back in my account the next day. It was not there. I called again. I was put on hold for 45 minutes.
I was told that the dispute resolution team could take 4 business days to render their decision and then the money would be back in my account, and that I needed to look for an email from the dispute resolution team in my email, and respond to it. I was on hold for 45 minutes. No email today. No money. When I called today I was put on hold for a supervisor for over 15 minutes. I had to hang up and call back. Ann answered the phone the second time and at this time told me that the dispute resolution team had up to 10 business days to investigate, and it could take 45 days to get the money put back in my account.
In the meantime I am facing eviction for my rent not being paid by March 1st. I was assured on more than one occasion that it would not take 45 days for the stop payment. There is nothing to investigate. A paper check was sent, it has not been cashed or deposited. It will not be cashed or deposited. I need my money back. It is now March 12. I was promised on March 9th the money would be in my account today. Still not there. When I called today I was told the next dispute resolution review will be March 14th. There is no dispute to resolve or review. This is the biggest load of crap I've ever had to deal with.
Employees are rude, Yvette will disconnect with you by placing you on hold and ooops I lost ya mentality. If you ask for anything past then verifying who you are. Other than that their hands are tied. You must wait 10 days again. Tax loan and account set up February 13th and was to be received no later than February 28th. It's now March 8th. After numerous attempts and 3 purposely disconnected calls and an even worse battle with a supervisor. Called "King I Don't Care". I received a card with another account number and account info. This card I didn't apply for or sign up for. But I somehow got this and I'm still awaiting my correct account card. Going on 8 days past the original 10 days and still no card. Where is my money? They refuse to transfer funds to current card or account. Asked for temporary card. Which should take. Yep you guessed it. 10 more days.
Credit Karma uses these idiots. Stu lest from my experience idiots. Do not do your taxes thru them. Pay have them done. Or go to Turbo Tax. You will regret it. It's free. However the term you hey what you pay for surely applies here. Stay clear American Express Serve. Not a better alternative to a bank account. Not faster. They don't care. All they can say is verify or 10 days. It's not even a better alternative to shooting yourself in the foot for trying to take the cheap way out. Absolute nightmare. Take my word for it. I'm not even mad anymore and this is the nicest I can be in regards to American Express you've been served account card.
My card was supposed to be sent out on February 19th. I've yet to receive it. I called the company. They want me to pay 20 dollars to do UPS delivery... Why would I do that when I never got my first card. This company is such a scam trying to get people's money. My tax money has been there for weeks and I have no access to it. Soon as I get my money I would never use this company again. My sister went and opened a bank account filed after me and has her money. No problem...
It is now the 27th and the IRS has sent my funds since 2-17 but it is still not available on card and cannot speak with anyone. I received an email stating it was on the card but when I went to ATM card declined...went to other ATMs thinking it was a mistake the is stated 0. Now my balance shows 25.00 was deposited today. They will not answer but the IRS states if not available by 27th call. I'm calling the IRS. This is horrible. Never ever again.
We never received the card! The IRS says our tax refund is on that card but we never got the card. When I call American Express they want me to give them the card number. HOW??? I have never seen the card! When I can't they say, "Call back when you have your card number, goodbye!" I'm so pissed! There's no other way to contact them!!!
I was lied to when I went to Jackson Hewitt and got talked into the American Express Serve card. I was told the atm in Wal-Mart would allow me to pull out up to $3500 a day without a fee or I could use the Serve app to find an atm to withdraw without a fee. That was a lie. I went to 3 atms from the map on the app and they all charged me between $2.00 to $4.00 to withdraw up $500.00 plus American Express then charged me an additional $3.50 on top of the atm fees and the atm in Wal-Mart didn't work for 3 days. When they fixed it I couldn't get any money off of my card as it kept telling me and others in line that were using the same card that there was an error. I ended up having to pay almost $50.00 and it took 6 days to get my money off of their card. It is a scam.
On 02/16/2018 I received an e-mail stating my tax returned was deposited in my American Express card. No rush too busy working. On 02/20/2018 I looked at my account noticed there were two pendings on my account which I did not make. One from Home Depot in Riverside, CA over 2 hours away from my house for the amount of $433.90 and another from McDonald's in Riverside, CA for $11.46 total of $445.36. I called them up. They answered. I told them about the pending on the card that I did not authorized, my card is with me. (Should have said it was stolen, maybe then action would have taken place.) The lady I spoke with had to repeat herself over 5 times because I couldn't understand what she said. She transfer my call to the fraud department. I repeated myself. Said, I did not make those transactions, do not submit the authorization. (What I think the said, because I couldn't understand half of what they said.)
They said, "Don't worry, we are going to investigate, we will not authorize the pending transactions. And we will send you a new card. And yes you will get your money put back into your account." (After I asked over 10 times.) All is well I thought. Later that night at around 10:33 PM I received a text. 'Serve Fraud Free Msg: Did you try to charge $7.27 on Card ending **** at DANIEL **, MD-E? Reply 1 if Yes, 2 if No.' (I didn't reply until the next morning at work). This transaction was in Texas. The account wasn't mine so I thought. Call them up the lady on the other end. Said it was my new card that they are sending. I asked her how is that possible that someone else is using it already when it didn't even leave your building. She said don't worry your account is frozen they can't use it anyway.
I'm trying to explain to her when I do reactivate my card they too will have access to it. She transferred me to the fraud dept. First I told him about Home Depot and McDonald's and then about my inactivated new American Express Card. He said pretty much the same thing she said. She probably didn't even transfer me. He was probably sitting right next to her. I told him I called yesterday regarding this and he said, "Oh yes I see it on file." So on 02/23/2018 I look at my account again before work. And lo and behold the pending 2 transaction went through. So right away I called up. She tried to understand what I was saying and I tried to understand what she was saying.
She said she was going to transfer me to fraud again but she said if we get disconnected call this number 800-555-4318. And of course we got disconnected. So I called up that number and they answered after waiting for like 8 minutes. I spoke with a person that spoke better English. Right away I asked for his name. "Mark" he said. I told him the whole story again, did not authorize, about my new card I don't have yet, but yet someone is trying to use it. Why the pendings went through. And that I call on the 20th regarding this. He said, "I have no information regarding your calls, but it does show a new card is being sent." He said, "Let me check to see who you spoke with last." He said, "The person is right here in the same room." He proceeded to say, "I will put the dispute in right now regarding The Home Depot and McDonald's. It will take 7 to 10 days for any action." Before I even hung up it was in my E-Mail.
About the pending he said, "We can't stop any pending transactions, said after it goes through then you can make a dispute regarding fraudulent use." Regarding my new card that I don't have yet. He doesn't understand how that could have happened. So hopefully, I will get my money back. Once everything is said and done my money is out of American Express, leave home without it!
When I used the ATM it charged me 4 times. I called the number on the card. They tell me I have to do a dispute. I did. I tried to use ATM today and it declined. I called and I'm told my account has been closed and I can't access my money. I have to wait to receive my money which can be 45 days. This is ridiculous. That is all my money. My paycheck also goes direct deposit. I'm pissed. Never again will I use this card or company.
I was waiting for my permanent card to arrive in the mail so I called Serve to see if they could transfer money from one of my Serve accounts to another one of my Serve accounts. They stated I could only transfer from my Serve account to another person's Serve account with a different name. How dumb is that. That seems way more fraud than me sending my money to my own account. NEVER AGAIN.
My husband's tax refund was deposited onto our American Express Serve card Saturday 2/17/2018 where upon receiving a email stating that the refund was in and available we go to a ATM to make a withdraw where the ATM proceeds to decline the transaction. Thinking it's a ATM malfunction we go to a different one where it proceeds to say the same thing. Declined. So we go home and I call the number on the back of the card to find out that American Express Serve has deducted every declined ATM transactions off my account including the ATM fees. I have the receipt of the declined transactions and no money so I call customer service. Nothing. Sunday something. Nothing. When I did finally get to speak to a live human they barely speak English and inform me that I have to mail them the only copy of the declined transactions to dispute the charges and I would know something in 10 days.Um not going to happen. What?
So they can turn around and say they didn't receive them and refuse to reimburse what they stole. I don't think so. I do not have ** on my forehead and because I speak English does not make me stupid. I'm definitely not using either one of them again next year you can believe that. Oh yeah. It was Monday 2/19/2018. I was told that it's now Thursday 2/22/2018 and I'm still getting the runaround. It's **. I'm going to the newspaper and TV news about it as well as a lawyer and I will be suing both companies. Thanks for the help proving my case.
Made the mistake of having my federal and state tax returns directly deposited into my AMEX Serve account. This is a service the company heavily markets to its customers touting how speedy it is. As soon as the federal return hit my account, AMEX froze the funds to "review" the account. It is now 20 days later. I'm still frozen out of my account. They have blocked me from even viewing transaction records. The state return hit the account 13 days ago, those funds are also not available to me.
I've been on the phone with them no fewer than 10 times getting the same robotic responses: "The account is under review because of unusual activity". What is the unusual activity? It's the direct deposit of my tax return. I guess a deposit from the United States Treasury is suspicious to them. This appears to be a way the company can hold customers money for extended periods. Customer service is awful. You can either call or use snail mail. No electronic communication. Phone calls are useless. Worst customer experience of my life, and I'm an old man. Don't get this card!
I returned a pair of shoes to Footlocker on 02/10/2018 for $206.70. Amex put a hold on my money for seven days. Seven days have came and gone and they are still holding my money. I called yesterday and I was put on hold for a hour three times. I provide Amex with confirmation number from Footlocker for the release of my money. I spoke with 5 different representatives and all them told me different things but all said my money would be release by the end of the day. Still no money. I have called twice today and was told by a supervisor that my money is still on hold. Today is 02/21/2018 eleven days later and they still are holding my money.
I literally made an account just to write this review and let people know how awful they are. I wish I could've rated 0 stars! I went through Jackson Hewitt for my tax returns and was issued an American Express Serve Card. I received my taxes in a timely manner so no complaints there. However, I made a few purchases that I no longer wanted so I returned them to the stores and was told the money would go back on my card. No one told me I would have to wait 7-10 days for the money to be refunded back onto my card.
It shows up in your account that it was credited back and then shows it was taken back out under merchant credit hole for review. Takes them that long to review a credit on my account? BULL. My boyfriend also did his taxes about 1 week after mine and it took him about 2 weeks to get his returns. Once his were issued he could not use his card at all that day anywhere. Whether it was at an ATM or what, but we discovered it on My end through as credit. It's ridiculous that this company thinks it's okay to withhold people's money when it is money that many people depend on. This was the first and last time I ever use serve. Very disappointed.
If you received your income taxes on a American Express Serve card through Jackson Hewitt they just about got away with the perfect crime. THEY THINK US AMERICANS ARE IDIOTS. Imagine this. If they held everyone's taxes in the United States for 10 to 30 days how much interest would they have made off IRS. Billions of dollars. THE PERFECT CRIME. But my husband just figured it out. They teamed together and have been lying to all of us that are due refunds a bunch of lies. I received my taxes Saturday. One hour later I went to a motel. They ran my card for $318 but it was declined 3 times??? I went home and called. Every single penny in my account was being held by this motel not just the $318. So I ride back to check in thinking no worries only to realize they had no receipt of payment and this was a different amount???
I've been sleeping in my truck with my daughter that just got out of surgery for one night. Thank God that WoodSprings Suites understood my situation and agreed to let us go ahead and check in. A few hours ago my daughter started crying and worrying that we was gonna be put out at 11 because American Express hasn't answered since Saturday. And when they did the few times they gave such bogus stories the motel checked into it. On my transaction Id it said a code that doesn't exist with this motel. It said Louisville NE. If it was legitimately ran by the motel it would have said South. So good try American Express and Jackson Hewitt. Two of the most reputable companies out there so we thought. I almost bet everyone's money will be released off these holds today as I have contacted the news in my area. Everyone please share this story, make it viral that we just about got played and we demand our money now!!!
I wish I could rate this card 0 stars. I can't use the card at all. Not at the ATM or online. I have my income tax return on the card and I am still unable to use it. Had to go to Walmart and do a transfer and was charged almost $7. I will be taking my money off this card. Never again. Oh, and the customer service number had me on hold for 39 minutes. I finally just hung up the phone. Not happy at all.
This year I completed my taxes using Credit Karma which had an advertisement to have my tax refund loaded into an Amex Serve card. After reviewing the terms and fees I felt like it would be a good idea to try. THE ABSOLUTE BIGGEST MISTAKE. I received my tax refund and I can make credit purchases. However I am unable to pull any cash off my card. Whether it be from an ATM or trying to pick it up from Walmart. My card will either decline at the ATM or I get a message saying network error when trying to set up cash pick up. I have debts that need to be paid only in cash.
On 02/17/18 when I called 50 times I finally got through to customer service representative who could only tell me their systems are updating and they could not access any information. He reassured they systems should be back up within 3 to 4 hours. I waited until the next morning and I'm still encountering the same issues. I've been calling all morning. And I've only gotten through twice. When I get through after 50 minutes hold the line goes silent. Which tells me someone is answering but putting the call on mute. Millions of people file taxes and this proves American Express Serve was obviously not ready to service the public. You have failed me and millions of other consumers. I hope and pray eventually whatever issues they're having will be resolved so I can pull all of my money off this card as soon as possible. I will never use this card again and I'll go back to using NetSpend.
Walmart charged my account twice. So I went there and they told me I had to call the number in the back of the card. I couldn’t get through to customer service period. I have such a headache. I’m never using this prepaid card again!!! Yesterday my card kept declining and finally when it goes through it charges twice. I can’t even get to anybody!! This is ridiculous I want my money!!
Went to pay my car payment that was due today and I use this card for my direct deposit and I can't use my card! Not only that can't get ahold of anyone through American Express Serve. It's been two days. They can't even tell us what's going on! As soon I have my money I will no longer ever in my life use them again!
I'm not one to take time to sign up for an account just to make a complaint. I will usually only go the extra mile to leave a good review. However, working in customer service for 13 years and after dealing with this company, if I save 1 person from signing on, I've done a good thing. I had our tax refund put on to this card (why? Oh, Why?!?). I've had luck with other cards (Kroger, Direct Express and BlueBird) so I guess I expected this to be ok.
As a family of 8, with 2 special needs kiddos we've been counting down the seconds until we got our tax $. So when we got our card yesterday we were so excited. I tried to "active" the card from 11 am until 11:30 pm, and yet again this morning. I tried calling and online with absolutely zero luck at all. The phone system will either hang up on you or you will wait 60+ min to talk to a robot script person. They just say that the "system is updating" and will be up in a few hours. (Over 2 days... What time zone are they using?) The website is junk, the phone system a joke, no customer support at all, technically a zero scale, this company is a 3 ring circus!
Oh well, I'm sure American Express needs the money more than a family of 8! Please don't use this card! Crooks, horrible phone system, crap website, ZERO customer service, a total let down! I seriously feel bamboozled, any lawyers working on this? Avoid this company, do yourself a favor and use any other card... Ever! if I could give them a -100 I would. I feel like I've been scammed! DON'T DO BUSINESS WITH THIS COMPANY, YOU'LL DEEPLY REGRET IT. I DO!
I don't know what's going on with the Bluebird card services but I've never had any issues until yesterday Feb 18, 2018 and I must say I'm very pissed the hell off. Went out to dinner and couldn't pay for my food because the card kept declining. How ** embarrassing was that. This American Express Blue Bird card company has stressed me out. It's my money and I don't have any access to my own money. WTF.
I've been calling and calling and all I'm getting is a busy signal for over 24 hours. I go to log into the app on my phone and get a message saying (maintenance error), This issue has to be fixed fast. This is so not right to not be able to access your funds. My stress levels are very high. I'm filing a lawsuit against this company. I feel like I've been rob of my own MONEY. Then I see I'm not the only one experiencing this same problem. How embarrassing. This card services has embarrassed us all. I've thought all kinds of stuff of the company did. They bankrupt, scammers, etc. I'm so ** pissed.
I had my income tax refund put on this card. I tried to buy groceries with it and it was declined. I tried to contact customer service and kept getting a recording that they were doing scheduled maintenance. Had the card decline a couple of more times as well as successfully withdrawing cash later that evening. I look in the app today to see what's up and most of my purchases yesterday were "on hold". And the grocery store purchase that my card declined on was listed. I never got my groceries! It's also on hold. I'm praying the grocery store clerk remembers me. This isn't cool. I'm removing my money from this card as soon as possible. Meanwhile I've been on hold nearly an hour.
Was trailing out of state with my wife. Needed gas. Stopped at a local gas station to fill up. I guess their system was down. Tried to get gas card. Denied 5 times. Money I could not use. Thank God my girl had money or we would have been stuck in the middle of nowhere with no place to go. Sleeping in our car because I had no access to my money. Customer service number had no answer. What a joke.
I've been waiting on them to fix their technical problem for 3 hours now! I'm stuck at Walmart because I came to get new tires today! Go to use my card and it's declined. Go online, get the maintenance error, try to call, recording says they are doing maintenance. Call back in a few hours... it's been 3 hours! I am NOT HAPPY!
This is the first time I have used a Pre-paid card for my tax return and will be the last. I used my card this morning only to have the card decline several times including the ATM. I checked my balance which was more than sufficient and tried to use the app, online and call customer service only to be told I could not use my card for a few hours because of their "technical difficulties". I am now wondering have I been scammed? This is the worst prepaid card ever and customer service is just as horrible. Will be removing my money from this card and never using it again???
American Express Serve expert review by Barbara Friedberg
The American Express Serve offers three prepaid debit cards under the American Express umbrella. The Serve cards provide the backing of the American Express brand. American Express is the world’s largest card issuer by purchase volume according the American Express website.
Products: The three American Express Serve® debit cards include the basic Serve®, FREE Reloads and the Cash Back card.
Card prices: Online all three cards are free. The price is up to $3.95 in retail locations.
Low monthly fees: The monthly maintenance fee is only $1 for the standard card, and it is waived for consumers that meet the minimum deposit amount of $500. The fees for the FREE Reloads and Cash Back cards are $4.95 and $5.95 per month respectively.
No charge card loading: Direct deposit, mobile check deposit and adding funds from a bank account are all free.
Cash back: Unlimited one percent cash back on all purchases in store or online.
Free card replacement: There’s no charge for card replacement for any reason.
Free ATM withdrawals: As long as consumers use one of the in-network MoneyPass® ATMs, there is no fee. There is a $2.50 non-MoneyPass ATM withdrawal charge and the possibility of additional ATM operator fees.
Free services: There are no charges for online bill pay, sending and receiving money, setting aside money in reserves. There is also protection on eligible purchases.
Best for: Those who tend to overdraw their accounts and those who want flexible prepaid debit card solutions.
American Express Serve Company Information
- Company Name:
- American Express Serve
- 4315 S 2700 W
- Salt Lake City
- Postal Code:
- United States
- (800) 954‑0559