Serve American Express Reviews

I've been using Serve for years. Never had a problem until 2026. I've been trying to get my money off my account and it keeps saying that I'm changed my PIN number and I know I haven't and that my email is locked. Then I tried to call to change my email for them to tell me they needed my new number and for them to tell me my number is not registered in my name and me explaining to them what was wrong with my account and they still had me running back and forth to the ATM thinking I will be getting money off my account and didn't get nothing in it for them to say my pen is wrong or my card is locked. So this will be the last year I'll be using Jackson Hewitt and Serve.

This is by far textbook robbery using this card for anything. Do not use this card for your taxes. Use your bank account. No matter what the tax service tells you don’t use it. It’s not worth it. Not only does a ATM that is not a money pass charge you but anytime you use a ATM to pull out your own hard earned money, Serve American Express charges you four dollars a transaction when using an ATM…. I will never ever use the service again and I am extremely disappointed. I have lost over $350 in fees from having this when I have a perfectly fine bank account that my federal and state refund could’ve gone to. I will never use the service again and to any taxpayers in America, do not use this service. It is awful.

Don't use this card, first I was told I could use the card I got on same day from Jackson and Hewitt. Tried to enroll when I got home to find out I would have to wait a week for a new card because the one I received was just a sign up one. My payment came in as I waited for new card, a week later when new card was received found out it didn't have a chip or was compatible with any ATM I tried to use it with (went to all listed nearby). Then I tried to transfer money to my bank account, system said 2-4 business days. It took exactly 4 days.

The card itself when you have it works okay. They lock it if you use too much of your own money but customer service on the other hand is an absolute joke so my card expired in January of 2026. My address was updated 2 years ago. When they went to issue me a new card they canceled it and said my address could not be verified then on the 28th I got an email that my card was shipped on the 27th of January. It is now been 14 business days since my card was supposed to be shipped. I called to ask you know, "Hey why haven't I got my card? I'm supposed to get my taxes next week." They keep giving me the runaround, "Oh we can issue you a new card." Why. So I could be in the same exact spot I'm already in. So with that being said from what their phone line says they're closing down in June. Thank God I'm done with Serve.

Scam*** I put $20 on the card for my son and it took $10 for A monthly fee. I CANCELED THE CARD THE SAME DAY. This card is a told Scam. I paid the activation fee to activate and then they took another $10 for a monthly fee...I had the card for less then 24 hours and canceled it.

This prepaid card is garbage. Don't use them. It takes days to be able to access your funds. Didn't use them by choice when my taxes were filed. That's who the tax company used. You can't talk to a human person to get any answer.

For starters I would have to say this card company is one of the absolute worst cards I've ever used. It's been almost a year since having any money deposited into my account. No fees were taken out during that year of not using the card. Just went and filed with Jackson Hewitt not even 2 weeks ago. I had 2.22 in my account and haven't used the card even a month and they took what little I had left in my account for so called FEES..ALSO I had returned a faulty alternator from O'Reilly's and it's been 2 days and still no money but shows "pending". I called customer service and of course I was told to wait 5 business days as they cannot force the money through.

Scam. Monthly fees. Stole my money. I had no idea. Slowly drained my balance. I bought the card and used it and it was a scam. I filed a fraud claim and serve. Got it denied. Tried again and got it denied and I didn't get anything for my money that was spent on my serve card. I called and spoke to them and they were unable to help me. It is not about the money. It is about the principal. Help a client who is using your service. They closed my account and said they cannot help. I respect the way they spoke to me. Very kind and nice people. I just don't respect as a company how they could not honor the money and fraud claims.

This company has held my money hostage and then sent my card to a wrong address. After I repeatedly told them that was the wrong address the rep kept hanging up on and and submitted the wrong info. They stole 500.00 from my father and now they're trying to walk away with my 1000 pay check. I AM LOOKING INTO A LAWSUIT for the errors their rep caused.

I bought a Serve prepaid Visa card on July 13, 2024, and just found out they quietly drained the full balance through monthly fees without ever notifying me. I never used the card, and when I called back then to register it, the process was so confusing that I had to call customer service. They told me there was some kind of issue (which I no longer recall) and refused to register the card for me.