Serve American Express Reviews

Scam. Monthly fees. Stole my money. I had no idea. Slowly drained my balance. I bought the card and used it and it was a scam. I filed a fraud claim and serve. Got it denied. Tried again and got it denied and I didn't get anything for my money that was spent on my serve card. I called and spoke to them and they were unable to help me. It is not about the money. It is about the principal. Help a client who is using your service. They closed my account and said they cannot help. I respect the way they spoke to me. Very kind and nice people. I just don't respect as a company how they could not honor the money and fraud claims.

This company has held my money hostage and then sent my card to a wrong address. After I repeatedly told them that was the wrong address the rep kept hanging up on and and submitted the wrong info. They stole 500.00 from my father and now they're trying to walk away with my 1000 pay check. I AM LOOKING INTO A LAWSUIT for the errors their rep caused.

I bought a Serve prepaid Visa card on July 13, 2024, and just found out they quietly drained the full balance through monthly fees without ever notifying me. I never used the card, and when I called back then to register it, the process was so confusing that I had to call customer service. They told me there was some kind of issue (which I no longer recall) and refused to register the card for me.

I called today 6/25/25 because my card was compromised and wanted to dispute a charge. I was told I needed to fill out paper work and send in documents in order to dispute per their investigation, could take 45days to complete which is fine they cancelled my card and and told I would not be able to use my my account as my card was cancelled for 45days. I have bills to pay before the 45days I asked if I could pull money out to use cards until my card arrived. They said I could try but my card was cancelled. I asked for a manager the rep told me no! I said why can’t I speak with a manager he said because they will tell me the same. I told him, "Well there has to be an option to access my money as I have direct deposit and will be to pay rent."

This is an actual scam, the card is unusable. I didn't put a large amount of money on my card but what I did put on there is lost because it can't be spent and there's no customer service to help me. Somebody needs to file a civil lawsuit on these people. Your company is garbage and I'm glad you're shutting down next year because you deserve it. A class action lawsuit needs to be filed.

Garbage card, do not buy, you won't be able to use it till who knows when, they are scammers and should go out of business. I put 80 dollars into this card to find out I couldn't use it at all, get something else.

I served in the city of Los Angeles, as a pollworker, I deposited my check with the city logo on it, they wouldn't or couldn't tell me if it had cleared until 2 weeks later I was told it was declined. I later found out AMEX SERVE rejected the very next morning after being deposited. I also was told that it had been cashed the next day, I can't do anything about it. They will not help me find my funds.

Absolutely HORRIBLE service and company, you'd think the point of buying a prepaid card is TO USE IT RIGHT AWAY, right? Nope! 2-5 DAY WAITING PERIOD. Absolutely abhorrent service that should be done away with ENTIRELY.

I would give this company a 0 because they can't punch in the right email address and keeping my money not giving it back and not very friendly and I advise not to get the card. My account is locked online and no new card yet.

I was scammed into loading my Tax refund onto the Serve Card By Jackson Hewitt with the promise of getting a refund Advanced loan that I never received, fast forward to receiving my tax DP and I realized my card had no security and and I could not withdraw funds from the m account until I received a permanent card, in which I should have already received as I set up my account when I received the prepaid card, I never received the card even after settings up 3 account I never received the Jackson Hewitt AMX card but 3 Serve Debit Card in a 3 week period, 3 days prior to recovering the permanent card the prepaid was stolen, it was prepaid so there was no pin for security. The person was able to swipe until all my funds were gone, They denied my dispute. Do Not use this Bank Card.