Serve American Express Reviews

I served in the city of Los Angeles, as a pollworker, I deposited my check with the city logo on it, they wouldn't or couldn't tell me if it had cleared until 2 weeks later I was told it was declined. I later found out AMEX SERVE rejected the very next morning after being deposited. I also was told that it had been cashed the next day, I can't do anything about it. They will not help me find my funds.

Absolutely HORRIBLE service and company, you'd think the point of buying a prepaid card is TO USE IT RIGHT AWAY, right? Nope! 2-5 DAY WAITING PERIOD. Absolutely abhorrent service that should be done away with ENTIRELY.

I would give this company a 0 because they can't punch in the right email address and keeping my money not giving it back and not very friendly and I advise not to get the card. My account is locked online and no new card yet.

I was scammed into loading my Tax refund onto the Serve Card By Jackson Hewitt with the promise of getting a refund Advanced loan that I never received, fast forward to receiving my tax DP and I realized my card had no security and and I could not withdraw funds from the m account until I received a permanent card, in which I should have already received as I set up my account when I received the prepaid card, I never received the card even after settings up 3 account I never received the Jackson Hewitt AMX card but 3 Serve Debit Card in a 3 week period, 3 days prior to recovering the permanent card the prepaid was stolen, it was prepaid so there was no pin for security. The person was able to swipe until all my funds were gone, They denied my dispute. Do Not use this Bank Card.

Complete scam! Didn’t have on packaging. They charge a $9.95 A MONTH charge! Now I can’t pay my car insurance!!! DON'T USE THEIR CARDS! Called customer service and they were laughing and acting rude on the phone. They transferred me to another “manager“ to say the same thing! It’s a SIN to steal!!

DO NOT and I repeat do not get this card! I used this card for a vacation rental and long story short the vacation rental was supposed to refund the money due to the issues I had at my cabin. I HAVE messages between me and the vacation rental stating they will be issuing a full refund. Of course they ended up only refunding a portion. I raised a dispute with American Express and provided the messages as well as the affidavit they requested the same day I filed the dispute!

I will NEVER use the card company again!!! Worst service and card never got mailed. I wait 10 days to call and request info about it and said that I didn’t use a certified address when I entered my information. However my information was entered by an employee. So they would send me a card expedite for $20 my charge and it will be here in 10 days. No access to my money until I receive a card in the mail. The app will not even let me move money out. Worst employee service experience. Not helpful at all.

If I could give one star I DEFINITELY WOULD. I haven’t used my card in three days and still can’t because now when I WANT to use it, I get a message saying I’m over my daily limit. Mind you I haven’t touched the physical card in 3 WHOLE DAYS. Nobody can help me at Serve because they don’t know. I’ve had this account for years and never have I ever been through anything like this. If you can’t trust your bank with your money it’s time to part ways. I’ll never use SERVE again.

Wish I never got a card with them. I can't even get my money. And can't get ahold of customer service directly no matter what I do. Would put 0🌟 if possible. I can't get the money at the authorized arms. I can't cash out at the authorized Walmart store. I linked my bank to it and can't even transfer to my bank. I am very upset and need my money because I can't work since I broke my back for at least 4-6 weeks.

I had fraud on my account over $130.00 and was told by them that the card looked fine. When I told them that I didn't authorize the charges they asked if I used it on a 3rd party site and told him yes but that isn't authorized for it to be used by others. Got transferred to fraud protection and was on hold for 30 minutes. If you use it keep it locked unless you are using the card. They do not care about the money that was stolen. Is not their problem.