American Express Serve Reviews

I was offered this card through Jackson Hewitt to receive my income tax return and everything was great till my phone company made 6 transactions to my debit card.. The phone company never charged my card and the transactions never went through however the Serve card put a hold on my money and still has not released my money and it’s been 5 days now.. When I call to make a complaint about putting a hold on my money I am told there is no one to make a complaint to and that I will have to wait 8 days for my money to be released back onto my card even though my card was never charged.. I will never use this card again..

I’ve had this card for about 7 years as a card that is not connected to my bank debit cards. Until now, I have not had any problems disputing transactions. However, everything is overseas now. My dispute was closed and I submitted evidence that I had canceled a subscription back in August. They paid the transaction in November.. I want my $49 returned because it should not have been paid.

I received this card for my birthday in June thinking it was a “Gift Card”. It’s not!! After activation, and a service charge of $9.95, they take out this same service charge every month. Now my balance is $0.25, and they told me they will continue to charge me the service charge until I close the account. The account can’t be closed until there is a zero balance so they suggest I reload the card (which is another service fee of $3.95) to get the balance where I can use all the funds. This is a total fraud!! I do not believe this is an American Express card. This company is not even in the United States, it’s in a different country. If you have friends or family members that give gift cards, please please let them know not to get this card. The recipient automatically loses $9.95 just by activating it. It's the worst card out there!!

Bought into the idea of free deposits. Worst mistake I've made shopping. The very first card I bought, wouldn't active. So I bought another one and another. The 5th card did the trick! But not until after I had to call their service line to get it started. Then I rescheduled the cap so I couldn't even use it for a whole month. Now they've got my cards locked with my money on them. I'm totally screwed. Serve is by far the worst. I look forward to throwing away all the cards on the shelf that say 'Serve' so no one has to go thru what I did.

NEVER! NEVER! NEVER! PURCHASE ONE OF THESE CARDS. THEY WILL RIP YOU OFF. It will not approve you when you register and only allow online and store purchases. I am at a cashless resort and unable to use this crappy card and customer service is garbage!!!

Received this as a gift card last year, never used it. Literally just took it out the packaging. Kept declining my order so I thought I needed to activate it. Called the number, they said it was permanently closed and $0 balance. I stated it was never used. The lady said OK it's closed. I just hung up annoyed. Please stop giving these random gifts cards as gifts to people. Pick a store you know they like or stick to VISA

I have been using Serve for many years and I had an issue all of the time. Sometimes it seemed like money was missing without making a transaction. My husband recently bought a prepaid card and happen to choose Serve. Sure enough, I had difficulty activating the card. I tried to purchase some shoes from Macy's and it declined twice. I called the customer service where they seem not to want to pronounce my name correctly, and they decided to authorize the purchase. Unfortunately, they authorized one transaction twice and left me with no money. I now have to wait 3-8 to use the nearly $100 only online. Don't waste your time buying this prepaid card. Stay with Visa or Mastercard!!!!

This card is useless. I put 90 on the card to pay my star link bill. Immediately it was 80 cents lower than than the 90 I had loaded in the card. You can not get money off the card or add more so it is useless for paying the bill. And I can not get my money back so now can not pay my bill. Upon calling the prepaid card customer service I get a woman who was talking to other people in the office laughing and not even trying to acknowledge my issue. She was rude and very unhelpful. I will never have an American Express card again prepaid or otherwise. I normally use Visa or Master card and have never had any problems with them.

Do not buy this card as this crappy supposedly pay as you go card is nothing but a sham/scam put on by American Express. This company will let you transfer money from your regular bank account to this card to fill the card but they will not let you transfer the money out of this account and transfer it back to your regular account that you used to transfer money into the card account. I called them this morning Sunday November 3rd 2024 and told them I wanted to close my account as I do not use the account and I had $11.49 in it. They would not let me close my account they told me that they also would not transfer the money out or they would not mail me a check for the money that is in the account.

I used my card to book a hotel. Upon checking out, the Hotel released the deposit back to my card. It has been 21 days and Serve is still holding the deposit. The representative at Serve said that even though the hotel refunds the deposit upon checking out, Serve doesn’t refund the money back to my account until 30 days. This is ridiculous. Do not use this card for Hotels or Car Rental!!!