Ally Bank Reviews

I had an auto loan with this company and had automatic payments set up, went through a separation and I was under the impression that my wife was paying the payments. I was wrong, she missed two, I found out and made the payments that day, I transferred the payments to her account, the bank kept telling me that I never made a payment even though I had proof and sent it to them. I continued to make the payments every month. I owned this car for 3.5 years, paid 21,000 for it, put 2000 down, every month they reported a late payment to my credit because they refused to add the payments that my wife missed. This went on for a year.

I have leased several cars through Ally Bank. Unfortunately when I turned my last car they stuck it to me. Charging me for things with vehicle that were wrongfully charged. I had a key that I was advised by the dealership that Ally would call me to tell me where to send the key! That never happened hence the charge. I called in & the lady kept repeating the same thing, "ma'am you can no longer turn in the key" & I told her I have never had any issues with any of the vehicles that I have turned in prior.

Ally is a great financial institution which offers ATM refunds and interest rates on free checking accounts, which no other bank does. I have had absolutely no problems opening a checking account there and I plan on opening a savings account soon. I was tired of paying $$ for ATM withdrawals and haven't since I switched. Furthermore, my friend has had no problems with his car loan and it is going very well.

In the beginning I had no issues with Ally. The few times that I did talk to someone they were pleasant and nice. My payments were made on time. I paid for 45,000 miles but turned the car into the dealership with 34,000 miles. I wanted to buy the car but they wanted much more than what it was worth so I leased a new SUV with GM. The car sat on the lot for two weeks before it was picked up. Then I received a bill for "damages". I kept the car immaculate. I knew I would get dinged for a broken piece of plastic on the driver's seat but I also got charged 175.00 for a key fob.

I have seen complete deterioration of this bank as they grew, merging with other banks. I needed to transfer some IRA money from cash to CDs. Simple. FOUR calls to different departments did not achieve a thing. Nobody has the slightest idea how to do it. They have many different departments and play "soccer" transferring clients from one to another, so you make a circle. Bankers cannot see all your accounts. That makes it even more difficult. Maybe they are overworked as they cannot concentrate enough to even repeat your question. Absolute disaster!

Just had my first and last experience with these bone heads. Every time you call these people you start with some underdeveloped country for service. After all the crap they want your info for girl asked if I was primary on the account. I set yes. She said she has another person my account. "Who?" I said. She said William **. I said, "If you are that stupid you don't know Bill and William are the same thing I'm sure not giving you person info on my account." By law they have to supply you English speaking person with no accent.

Long time account holder. Ally sent new debit card issued via Mastercard. It does not allow access to checking account funds. After 18 telephone conversations with ALLY CS over a five day period... now conclude I have to bank elsewhere as CS reps check account. And respond with all is OK. Card is usable. It is not and none there in the different departments I have spoken with can only verify and respond with all is OK. Yet, it is rejected upon normal use at grocery checkout... Walmart etc. I cannot get access to funds. ALLY has failed in its fiduciary responsibility in providing me a card that will allow access to account. ALLY CS cannot do anything but look up account details and if all shows OK can do nothing else to fix the apparent broken link between account and debit card.

I was going to write this review a few years ago, but decided not to. Now that I am still receiving information from Ally Financial I decided to act. I had a car loan 12 years ago from Ally Financial. I paid on time every month and returned the car in perfect condition. I later received a bill stating that I owe money for one of the tires (which I did not, it was returned in perfect condition). I contacted them to correct this error and never received a response. My lawyer contacted them because of the continued harassment from the company regarding the money that I did not owe. The company never returned our phone calls or mail correspondence to sort this problem out. For the next seven years (prime time for me to be purchasing my first property) this was on my credit report. I filed a dispute so that it showed on my credit report, but it still really hurt my score.

DO NOT USE THIS BANK. This is June 2017. In Aug 2016 I traded my car and Toyota Financial paid off the balance due. The bank took a Sept. 2016 payment even though they we not supposed to. I called them and they told me to stop payment on the auto draft. At my expense I did just that. In May of 2017 I get a notice of payment due for 450?? The payment amount was 395.57 so I cannot figure out the $450. I have spent over 4 hours on the phone trying to straighten this out and they are supposed to return my call after their supervisor reviews this... 4 days ago.

Husband lost his job. We have 2 car loans with Ally. Called them and explain what was going on and asked them to tag payment on the end. At that time we were only 1 month behind on both. I made the payments but late. Called them each time cause the online billing showed on 1 car that it was behind 2 months. Made the payment. The next month that car was not showing for me to make a payment. Called them and I was told I was 89 days behind and they would not accept payment. Needless to say now I wait for them to come get it. The customer service rep wouldn't answer any of my questions, would not accept payment over the phone nor put a supervisor on the phone. Just unbelievable... Told them to come get it!!!

They messed up our account in the beginning for our car loan and truck loan to the point we ended up owing 2 thousand in late fees and penalties and they wouldn't fix it. We ended up losing the car. They're forcing us to pay the difference on the car after they auction it off and threatened to sue us if we don't. We had a small accident recently with the truck and cracked the bumper and were told by the shop we want to use if we buy the parts and take it in to be fixed then we don't have to worry about coming up with the deductible. Ally Financial made so we can only go to the shop and then buy the parts and do all the repairs, they're forcing us to pay the deductible if we want the repairs done. STAY AWAY FROM THIS COMPANY. They will make your life hell and rob you blind. Worst mistake ever to go with them!!!

My account was hit with a "Fee for Overdraft Item Returned" of $25. I've never come close to a zero balance, so I contacted Ally Bank for an explanation. The first person (Taylor) couldn't explain the charge, so he told me to expect a call the following day. Two days later, the call did come, and it was explained the fee was for an attempted charge that would have exceeded my balance.

I asked to lower my payments! After 12 successful payments, because I was told I just had to make 12 payments when I called back she told me just reschedule my payments and they won't tow my car unless it's 90 days late. I literally had to get on the phone and SNAP on them, ask for managers and everything to even "apply" for a rewrite. And I was told I will receive and phone call. We all know how this story ends! Save your time. Don't even consider making business with these non-trained customer service representatives!

I set up my car loan for auto payment on the 27th of each month, as the website said. Now, every month, I get a threatening letter from ALLY that my payment is late and they will be sending information to the credit bureau. On the website, it says the payment hasn't been made on one page, whereas the payment history shows it was done on another. DON'T TRUST THESE CLOWNS WITH AUTO-PAY.

Ally has put false information on my credit report. They report late on different months for each credit report. Also they reported "Early Termination". If my car was due to be turned in BY 10/19, ALL payments made on contract, I turn the vehicle in a 10/13. How is that early termination? They refused to refinance and wanted car back. You got it! Also, I OVER PAID since these people lose/discard paperwork I had signed and notarized for "Business Use" taxes in Texas. I leased the car in my name. Used it for my personal transportation. They refused to correct or help me with it. I sent it certified mail! I sent them copies of the receipts. Once your lease is over, they erase everything! Time for suit. Anyone else wanting to start a Class Action Suit let me know!

So I just bought a car and I made my first payment on time with my account and routing number... according to Ally my payment was reversed by my bank (which is ** because I have other loans that come out from the same account) so I went to this bank to make sure my account info hadn't changed... AND of course my info was still the same... I feel like they are doing this on purpose just so they can get more money out of me. When I first made the payment the finance charge 363. Now after I made a 2nd payment the charge is 395 with only 60 dollars going to the principal. WTF. Stay away from this bank man.

Harry Green sold my son a car that was wrecked as a Certified Used Car. They charged 5000.00 more than it was worth just because it was FAKE certified. Ally just bends you over and breaks it off. I got totally screwed by Both companies. 2 yrs later you can tell I made 2 payment. 2011 Malibu is still 14000. It was 14999. When we bought it and my son put 1600.00 on it 2 years to get it down to 14000. My payments are 360.00. Looks like interest rates are eating everything. They all need to go to hell. I hate them all. Bunch of thieving greedy **.

I paid my payment as always through my bank account. I seen where the payment was taken from my account but Ally never applied it. I have spoken to rep after rep. Finally after a month I was told they didn't know who to apply it to and it was going to be sent back to my bank. I waited and it a few weeks and no money. I called to speak to the rep that gave me that info and was told she no longer had my case. Someone else did because they change every month. So once again I had to explain everything again. This rep wanted a copy of my bank statement showing it cleared my account.

They are the worst company to work with. My car was totaled. It has been a month and they still haven't sent my ins. company what they need. BUT they still want me to pay my loan. If they would just give them what they need. I have called them. Either I get put on hold and forgotten or they transfer me and get hung up on. They tell me they are waiting for paperwork from my ins. co. when I have proof everything was sent. They are just trying to collect more interest. Rip off. I will be telling everyone that will listen to me not to use them. I have three kids to get car loans for. They just lost my business. I just I would have looked at all the reviews before I went with them. BUYER BEWARE.

On March 27th we paid the entire payoff amount on my wife's Jeep Cherokee, according to what our account said at login. To the penny. It is now late May and we've never received the title (nor any email or mail notifications we owed them anything additional). I logged in and saw that it said we still owe $33.89. I did the chat thing with 1st, Nick, then 2nd Ray. Both told me we hadn't paid off the amount in full, but according to the system we had. Apparently Ally keeps tacking on additional charges arbitrarily even though the account has been paid in full. Wasted 45 minutes in chat with them, no resolution was offered. They just kept saying we owed more.

After leasing a truck through Chevrolet, Chevy used Ally Lease for transaction. 6 months before the lease was up, Chevy offered to payoff the balance of lease and lease another truck. A few months earlier we had a loan on hold for a new inflatable boat. The credit union had to re-run my credit score since the 60 days were up on the current loan offer. Upon running a credit check on me again the score dropped over 100 pts and Alley lease added into my credit report the truck was a repo. This action caused my previous interest rate to double since Ally ruined my credit score with inaccurate information. I have requested a letter of explanation and a monetary value sent to me for the difference in the interest finance charges over the duration of the loan. I did receive a letter stating the removal of the repossession but no letter of apology or a check for the difference of the interest.

Recently I returned my leased vehicle in very good condition and with near 6k miles under the agreement. I was sent a notice for wear and tear that did not exist. A windshield was listed as replaced for over $200.00 when I know at auction if it was replaced the cost would be less than $75.00. The glass was finally dropped from the request yet an interior part that was not damaged on my part and most probably a normal design flaw was listed as replaced. This left $104.00 ALLY stated I owed them. This was offensive to me and to make it worse I was contacted by harassing collection agents. One was extremely disturbing.

I filed bankruptcy in 2009, yet Ally reports activity on this account as of 2010, a year after it was discharged. They say the activity on my account was that they sold my car at that point, so they call it activity on my account. When I've called on two different occasions about the information they are reporting the initial people who take the calls barely speak English, and don't understand how to answer my questions. When I've asked to speak to a supervisor they were both rude and short with me. The supervisor I spoke to today starting speaking over me, raising her voice, cutting me off, refused to explain why they were reporting after my discharge. I have never dealt with such a terrible company, with terrible customer service, I'm just thankful that was my first and only auto loan with this company!

I opened a 24 month CD account and after reading the T&Cs, which stated that funds could be transferred. I was interested in a CD account that we could deposit to during the CD period. (Rare finds, but there are some out there). After reading all legal docs, we opened the account and had two different deposits on two different days. When we set up an automated ACH transfer, it was refused by Ally.

Ally Financial has refused to remit over $200,000.00 for one week, citing an array of reasons. It is evident that they will make getting your funds from them as hard as possible. I will contact FINRA to request their assistance. Since they have a one star rating, I suspect that their customer abuse may be standard policy. If you have had similar problems, please e-mail me **. If you are an attorney interested in forming a class action, please contact me.

Crooked Finance Company -- Don't trust them. My partner financed a vehicle from this company. Because of hours being cut at his job he got behind on payments. They would call and harass him constantly to where it was almost considered harassment. He would call to make arrangements but they wouldn't stop calling even though an arrangement was set up. When he would pay the arrangement then they would tell him it was for a different amount or that wasn't the agreed amount. They kept saying he owed more and more than he really owed.

I bought a car from them three years ago and now they're saying I was three months behind which wasn't true. I went to the store today. Came out with my four month old and my car was gone. They repoed it and left me without a car and took my son's car seat with them! Don't go with them!

They took over TradeKing. In order to get your money, you must sign a new agreement with them, and answer many questions. Then if you complain they send you an email saying that your money is being held for 10 days at their clearing house. All of this is illegal. Someone should sue these people or start a class action suit against them.

Ally auto is a real joke. They continue to harass everyone I know. We have a vehicle loan through them. Example we pay our payment on time each and every month and I have every confirmation number, every bank statement, everything. They want to charge you late fees when it's their fault then draft it out of our account then put it back into our account then two days later re draft it. Don't know how but they have found family members numbers to call and harass them 24/7. I'm sick of this company.

2014 I leased a Buick LaCrosse for 39 months. GM had a program that if a leased vehicle was turned in for a new one before 5/30/17, GM would pay off the balance of the lease. This I did on 5/9/17. Letters from Ally dated 5/11 began pouring in 3 a day. One demanded I pay $339.88 due for property tax. I visited tax collectors office on 5/19 and was told there is no tax due. I wish I could rate Ally as a minus star!!!

I cosigned for my daughter with this company. What a mistake that was!! Not only were they rude and incompetent they tried overcharging my debit card over 500.00. Naturally my bank froze the account because 2 charges were put in! When I contacted Ally about this they had the nerve to say to me they didn't understand the problem!!! Overcharging your account over 500.00. What a bunch of unprofessional people!! I'll be also making a complaint to the BBB! They need to be held accountable!!!!

After being notified (as I live in Los Angeles, and I work for the County) that a virus/Wanna Hacking was affecting locations around the world - was notified on Sunday May 14 by work - I chose to contact and ask for certainty that Ally.com was safe. I called three times. First time calling TradeKing on Sunday (older phone number) resulted in the person working as customer service hanging up the phone when I asked about Wanna/virus affecting Ally.com. He didn't bother to listen, nor respond to my question. He simply just hanged up. Ok, I called again.

Ally Bank, formally GMAC Financial, is the worst bank ever. They will stop at nothing to screw you over! I had a 2010 Charger and was late on ONE payment. With no past due notice. Unbeknown to me they sent that info to the credit bureaus to ruin my credit and have been for 7 years! I just found out about it and I have since financed two other brand new vehicles with them. So they don't mind ** up your credit while they have their hands in your pocket. Don't finance anything through them... EVER!

Withdrew 3 payments without authorization. Recently I scheduled my car payment to be withdrawn from 2 separate checking account, $300 from one account and $75.50 from the other. However, when the payment were withdrawn they took the $300 from the one checking, but withdrew about $768 from the other. When we called to see what had happened all they could say was "the amount was authorized" even though I had the email showing it was not. They told us the only way to get the money back was to contact our bank and let them know that the amount was not authorized - but that this process could take 2-3 months and in the meantime we would be expected to continue making our car payment each month. This has set us back on our bills and other payments.

1st, they repoed my car after the payment was only late 1 WEEK! 2nd, they say I'm 3 months late, 3rd the repo service damaged the car. 4th - before repoing the car, THEY DIDN'T EVEN CALL TO TRY TO COLLECT THE PAYMENT, which I had. Don't go to these idiots.

My daughter has a car loan thru Ally about 2.5 weeks ago. My wife was in a car accident with this car. The car it got deemed a total loss. 1.5 weeks ago our insurance which is going to payoff loan has found Ally saying no faxes sent for payoff not true. All they want is $3.65 interest a day slowing the process. They are a joke. This bank nickels and dimes you to death. Shop around for other banks. Ally Bank a ripoff.

I cosigned for my grand daughter's car. Payments were on time for about 2 yrs. Then Wells Fargo Bank began having payments pending. First time Ally took partial payment. (Reason unknown.) I received a statement dated day after due date, for late payment of balance of payment and late charge. I sent total amount on statement. I then received a statement of past due late charge. When I called their customer service I was told late charge I had paid was credited to future payment, because I had not put on payment to credit late charge. They did finally credit to late charge.

I have called several times and have to asked for a supervisor in regards to my account, that's after asking to speak to someone in the States. I feel they are RUDE, DISRESPECTFUL, HEARTLESS, and forget that customers are the reason that they have a job. I have never missed a payment nor have I ever been late, so to be treated like this is uncalled for. I will never get a loan from Ally again.

I financed a vehicle through this company. I made payments for over a year and then ended up having surgery. I tried explaining to them the hardships and got nowhere. They demanded payment and would call me multiple times a day. I looked on my account on the website and noticed all the payments I made did not even hardly reflect the price going down. I feel like their practices are outrageous. After a year it should have went down more than what it did. I then noticed everything went to interest in which you get charged for everytime anyways. So I feel that after my term would have ended I still would have a big payoff. And customer service reps are so rude and yell at me all the time. So I finally told them to come get the car as I will never do business with them ever. And it's wrong and unfair that you make payments and it does not even really affect what you owe.

My auto was totaled; Ally bank instructed me they would open claim but sent in the wrong installment agreement to GAP. When I found out and called them, which takes more than 30 mins, and representatives that don't understand English and deny sending you to USA for help, I attempted to get time to correct, twice week and week they kept sending wrong agreement. I finally got help from the dealership and sent; GAP sending additional payment, but now I can't get anyone at Ally to admit their wrongdoing and stalling the payment. I will have over $250 still outstanding, it's their error, but they don't care. It's wrong that no one holds them accountable for their lack of customer service or caring.

We paid off our auto loan early. Have now waited over six weeks to receive the title. I have spent a couple hours on the phone being routed from the Philippines to a third-party title vendor. Here's what I have been able to ascertain: an online payment is subjected to a 2 week hold before Ally "requests" the title be released (the payment cleared the bank 2 days after I submitted it to Ally). The request is handled by a third party that Ally contracts with to handle the titles. They say it was sent 2 weeks after I paid the loan off, but I found a somewhat forthright rep that advised the "sent" date in the computer was just Ally advising that it was okay to mail the title and it could take another 10 business days before it was actually mailed. I waited 2 more weeks. Still nothing.

There is so much wrong with this company's practices. I got a new bank account, and set up the payments to come out of the new account. Ally still kept taking payments out of my old account resulting in over $200 in overdraft fees. Every time this happened I called. Every time I called I was told the account information was updated. Clearly an error on their part but still I have no compensation for their mistake. After this I try to refinance. And they mark my account as late even though I am current 100%. My sure date isn't until the 28th. They were saying I'm past due and it's the 24th. If you have no option but to go with this company I suggest you lawyer up.

I purchased a 2015 Chrysler 200 in August of 2015. I originally went to the dealer because the Jeep was under mandatory recall. The Jeep was old and needed to be replaced. I was offered $800 for the Jeep. Also, the dealer presented me with the 2015 Chrysler. I was not working, but had a little money saved. I gave the dealer an additional $500 toward the down payment, totally $1,300.00. I was approaching graduation with a Master's degree in October and was hoping to be employed with a good job shortly after graduation. The salesman swayed my decision to purchase the vehicle by stating that I could have the contract rewritten in a year. I struggled with making $469.00 per month payment. Therefore, I was in constant contact with customer service. Throughout the year, customer service representatives assured me that I could have the contract rewritten to lower my payments after twelve payments were made.

If I could give 0 stars, I would. That's how horrid this bank is. I had to get a deferment recently and someone screwed it up, so I got relentless harassing calls on my cell because my payment was "late" in their system. Even though I had supposedly gotten a deferment. After speaking to FIVE people I spoke to a supervisor who basically called me a liar and said that I didn't call and get a deferment for that month. It was the most stressful process I've ever had to deal with. The calls if you are late even after notifying them that you will be late are borderline harassment. The second I am able to I will be refinancing through a different company, never have I ever dealt with such insanity with a bank for an auto loan. DO NOT FINANCE YOUR CAR WITH THIS COMPANY. YOU WILL REGRET IT.

This company keeps calling my cell and home phone. I am not the person they are asking for nor do I know who or where they are. THIS is harassment!!! I have returned call and no one can help me. One person is as ignorant and rude as the next. I have picked up and asked them not to call me. This has been going for one almost a year!!! THEY don't get off phone. PLEASE help! Tell Emelda and Briana ** to stop calling. Take me off their list. Be better detective.

We called to get a payoff on a car and we needed a release of lien right away so we could get plates on the car. They gave us the payoff amount and said to send a cashier’s check. We did that. After 2 weeks of mailing it to them they could not find it and said it would take 10 business days to post it. So we had the check stop payment and had the bank reissue the check. It took 5 days for that one to be posted.

Ally "agents" gave me bad information that ended up costing me hundreds of dollars towards my auto loan. When I presented proof that I was given bad information, they still didn't fix the issue. TERRIBLE business ethics, I would never trust my money with Ally. I will NEVER use Ally again. They are dishonest and only care about taking your money at any cost. DO NOT USE ALLY!!!

If it would let me pick 0 stars that would be too many -- we had a loan with Ally. The loan was paid off. We received a satisfaction and lien release from them yet every day they call and harass us with past due amount today they came to repossess our vehicle - there is no loan no money owed. We have sent them a copy more than 5 times of the lien release to them although they sent us the release - you cannot speak to anyone that understands or can help. It is like speaking to robots - we have had unneeded mental anguish and no one can help us. Another account was always up to date and yet now although it states online they received our payment on time we are now past due -- they are the worst finance company ever they cannot understand anything and no one can help.

The change of total loss department in 2016 has caused me continuous problems. I had a accident in March 2016. Didn't know until March of 2017 that there was a balance (after having Gap). Numbered Ally phone conversations where I have been hung up on! It's easy to take my money but hard to get any sound cooperative results from workers at this company. I would not finance anything from this company again!! Poorly run company. If they can't help you they will transfer you or just hang up on up!!! But they'll call you I bet if you late on payment.

My son wanted to buy a car, his first. We found one and he wanted it but because he showed no credit history they said I had to cosign. They said he would be primary owner and I would be co-signer. For two years he has made all of his payments ON TIME! I now am eligible to buy a house but because I was lied to and made the principle owner this shows on my credit record as my debt and lessens my chances of home ownership. Called Ally to ask to make this loan my son's alone. Reading from a script they told me it could not be done. My son has made every payment, never been late, now has a credit card, a personal loan all paid on time and Ally said they couldn't help me. They told me to find another lender. What idiots would lose a good paying account and get negative grief such as I am about to dole out every which way but lose, ALLY that's who!

My payment sat for 2 weeks and eventually bounced because I was lead to believe an online payment is applied in a few days. Silly me, right? This happened several times before I realized the issue was on Ally's side. Ally decided too many of my payments were bouncing and closed my account. They didn't give me a free car. I still have to pay them but now I am being forced to spend 20.00 to Western Union the payments.

I opened a interest bearing savings account with Ally bank. It was a recurring acct. Then, I get an e-mail stating my account was cancelled! However, I didn’t cancel it, but had to re-do everything online again, because they claim they don’t do recurring accts. on their end. OK, so I open another recurring savings acct. and I just so happened to log into my bank to see if the payment went through, and I almost have a heart attack, because it said the amount they were transferring was $6,000 dollars! WTF! This cannot be happening!! It was suppose to be $60!

It's been many years since I have had the level of frustration I just experienced with Ally Financial. I am marching off to the bank right now and getting as far away as possible from Ally. The customer service reps are like robots incapable of thought.

I had the worst experience with Ally as far as the customer service. I tried to get a pay off letter for almost three weeks and never did. I requested it to be sent over the fax and also to be mailed. They said that they faxed it each time I called back, but never did. The fax number was from the bank that I am refinancing with. Even the bank manager was on the phone with them, waiting by the fax machine. They kept saying that the letter was faxed, later they admitted that they needed more info, so on and so forth.

I have had the worst experience with Ally. I returned my car freshly painted and was charged over $600 in exterior damages, that, by the way did not show up in the tiny images posted. I will NEVER use Ally, or any car company that uses them ever again. I submitted my payment and it was removed from my bank account and I was harassed for weeks, even though it apparently posted 3 days after it was removed from my checking account. I was also charged $35 that was automatically deducted from my bank account without my approval after my car was returned, and then charged another $35 in the $600 again. NEVER AGAIN.

My husband is going out for surgery in a couple of days in which he will be on medical leave for two months. He only gets 60% of his pay. Last week he called Ally and spoke to a female customer service agent to see if we could get lower payments on his car loan for the two months he was out of work on leave. She looked into it and put us on hold to speak to her supervisor. She comes back on the phone and tells us that we got approved for smaller payments and for this month and next to only pay a partial payment in which she gave us the exact amount to pay. We were unsure of how to go about paying this amount if it did not show online through Ally's website and she WALKED us through how to pay the amounts given. The rest of the amount we owed would be tacked on to the end of our car loan as an extra monthly payment.

I truly believe the devil himself runs Ally Financial auto division. They have outsourced the division to the Philippines who are poorly versed in the English language. I had all of the exact same experiences that the other people have had. I wasn't able to get my car title for over a year, had to make numerous calls to their 800 number trying to speak to the pretend supervisor, calling some place called the registration department to get a number and it still took an additional 6 weeks to get a title in which they had registered in Virginia while I lived in Florida. Only to find out that they had never changed the title into my name.

Purchased a vehicle in January 2017, first payment due March 2017, I paid three payments in February, and two so far in March... Apparently ALLY charges 2.97 a day for finance charge, currently my next payment is due in August 2017. That just seems a li'l different to me... With all of the payments I have made, 15% has gone to finance charges. Seriously, WTF.

BORROWER BEWARE!!!! Ally Financial are a rip off. Please read up on auto financing companies before signing any paperwork with this lender. Their APR is ridiculous! Customer service is horrible. I am leaving them for much better company. Better rates, and faster payoff.

I leased a Chevy Malibu through Ally Financial. When I turned the car in I knew that the back bumper had a scratch from a runaway shopping cart. I further understood that I was responsible to pay for that ($180). There was no other damage to the car. The Ally rep waited 6 days to pick up the car from the dealership. Pictures taken by that rep show the car had been sitting for those 6 days, backed into a parking slot with the front bumper exposed. I received a bill from Ally for $360. I spoke with Dave, an Ally rep, and explained that there was no front bumper damage when I turned the car in. His telephone behavior was rude and disrespectful. He did admit that there was a 6 day delay in Ally coming for the car.

An fraudulent attempt was made to get money out of my account. Ally blocked my debit card and online access. I called the third party company that had contacted me and they cancelled my debit card but that was all they could do. I called the main Ally number and was able to order a new debit card, but they couldn't unlock my online access so I had to call the fraud dept. The person in the fraud dept. was able to unlock my online access, but a week later it was again locked. I had received, activated, and used my new debit card but then that became unusable.

Ally Financial has found a loophole in fair debt and credit practices act in which they harass, abuse consumer leaving virtuously helpless and at their illegally obtained mercy. Paid seven (7) payments. Sent bank verification of same and yet Ally refuses credit for these payments, won't acknowledge there is legitimate dispute and Ally threatens repo. HELP ANYONE! ATTY GENERAL worthless. Consumer financial protection agency pretends to try to help... BOTTOM LINE ALLY IS GETTING AWAY WITH NUMEROUS CRIMES!!! That's right, crimes. It needs to stop now! Anyone out there who can help.

I financed a jeep last year and paid all of my payments on time up until I was involved in a car accident, not my fault and my jeep was deemed totaled in June. I notified Ally that my insurance would be contacting them for a payoff amount. My insurance paid and the remaining balance was sent to my gap insurance. Months later I get a bill from Ally for what they call a finance charge. When I call, the reps just repeat that I have a balance with late fees assessed because my payment for January and now past due in collections. I have a copy of the exact amount submitted to my gap insurance and the copy of the check for that exact amount. The temps just tell me the amount left is what the gap insurance didn't pay on, but how is that when the check was written for the exact amount that was sent to them to pay..?

I moved to Oregon and tried registering my car for OVER A YEAR but Ally would never send the title to the DMV. Over many months I called and spoke to numerous associates who said they were sending it, but when I would call they would tell me that it wasn't sent (and that they would send it). I'm having to change financiers to get my car registered. I've spent hundreds of dollars on temporary registration fees because of Ally. Stay away from this inept company!

My sister turned in her Ally Lease on 1-12-17 to the dealership as required by Ally, she was not told the dealership is not considered as an authorized Ally representative. The car sat at the dealership until 1-31-17 when Ally finally had an appraiser come and take pictures, they then send a letter saying there is damage to the car that was not seen by any of us or the dealership, charging her $380 for the damage, that they are not even required to fix. I called for her as she is 79 and I try to handle things for her, the first girl was very rude and did not want to let me speak to a supervisor, but when she finally did the supervisor was just as rude. They refused to listen and was advised that they are not required to tell you that the dealership is not really authorized to take the car back or inspect it, even though that's what they tell you to do.

I cosigned a loan at Ally Financial for my son. He has made his payments on time. He need some relief in Dec because of his divorce. He requested his Dec payment to be rolled to the end, they told him all he had to do was pay 123.21 and they would do it. Now they are showing him past due and late payments. Then they hit my credit score 100 points for late pay.

If I could give zero stars I would! I have had Ally for a year and a half. I make my payments on my app on my phone. I was late on my last payment by eight days but have NEVER missed a payment. They took double the amount of payment out this time and now will not refund it and will not apply it to the next month, stating I was behind on payment. On my app, you can see a payment history! I have made EVERY payment. So if they took out double for February payment, it only makes sense that I shouldn't have to make my next payment until April. They just repeat the same thing. They don't even try to understand you. There is no one higher than them to speak with. They supposedly have to send email for them to contact you. I told them I wanted a supervisor from the United States to contact me. I will never use them again! Unfortunately, my family members have car payments through this company as well! Ugh!

Ally has blocked my account three times over the five years that I have been with them... All without warning. I only find out when the ATM does not give me money or, worse yet, a check bounces. Each time, I have been put on hold for long periods of time before the issues have been resolved. This time I realized that I am the fool for putting up with this type of customer service. Goodbye, Ally.

Worst experience I have had. Could not get info. and could not understand staff due to poor English skills. If I would have known that Ally does business offshore I would not have done business with them. Had the worst time trying to get car loan titles after payoff, took 24 days. Will never do business with them again.

My dad died. Everything is in probate. They came on my property not my dad's and took the car. I have called three times telling them "it's in probate. As soon as it's over I would like to buy the cars." "Will send you papers." Never got them... And then after you took the car with no paperwork and trespass on my property. You are selling it and I get a letter certified to my dad at my address. If you don't get what's on the rest of the loan you are going to make him pay for it. Good luck... come on it's a 2013 Chrysler 200 with one thousand miles on it and there's $14'000 left on the loan. Don't ever go with them. If anything says Ally on it walk away. I know you broke the law somewhere. I will see you in court.

HORRIBLE. Do not bank here. One of the worst banks I have had to deal with in 35 years. My car loan had been paid off since 2/5, it is now 2/20 and it has not been reported as closed to credit agencies so I can purchase another vehicle. Their excuse is that they do it "every 1st of the month" - so I would need to wait from 2/5 when they cashed their $9008 until 3/1 to be able to purchase another vehicle. I have not received a Lien Release either.

My account was hacked by a store swiper and Ally treated me like I was the thief. They locked down my account and wouldn't release the funds until I filled out a 6 page form that mostly had nothing to do with the theft. I filed a complaint with the Attorney General and am still fighting with them to get the remaining funds released.

These people insist on calling and harassing me, and impacting my credit, as if they opened and new acct. The car was totaled in March of 2016, my insurance company paid, gap also paid. They continued to add interest on the vehicle. And when I called and asked for a pay off when the car was totaled they told me they did not know!

I have the worst communications with this company. They have foreigners answering the phone with not a bit of customer service in their bones. They harass you on the phone asking about payment and disregard their customer's wishes and requests. I simply called to reset my online password so that I could pay online without their wack fees and instead the rep hounded me/bullied me/and harassed me about when I would be making my payment. I'm not obligated to answer because you are hounding me and I felt disrespected in the moment. I had to callback twice to finally get my login and paid my bill before I was off the phone with their rude **. FYI: You shouldn't bully or harass your customers. Then they won't write reviews like this.

I've been an Ally Auto customer for almost 2 years. After my mother suffered a heart attack, I requested to defer two payments and extend my loan so I could have extra funds to care for her. They granted me the extension and took my down payment immediately, and told me they would fax the papers right over. It's now over 10 days later, and still no paperwork, despite SIX CALLS TO ALLY. Meanwhile, they tell me that if my next due date comes before the paperwork is signed and processed, they will report me as late to the credit bureau.

My car was totaled and my insurance paid for most of it. I only owed a few hundred to a thousand, I've received a bill for 300$ so I paid them. A few weeks later I received a bill for 500$. I got down to my last 250$ and made a half payment and then two weeks later I received a phone call saying I owe 400$. I've talked to at least 3 people in between these two weeks and no one said anything about other fees nor were these fees on the bill. Do not I repeat DO NOT get involved with this institution.

I have a 2016 vehicle from a car dealer. Ally is the financial company that is owner so I make my payment directly to them. But the car dealer that I got my car from refuses to turn over the title to Ally even though Ally paid them for the car. My problem is when I call to talk to someone no one can help me with my problem. I can't understand the accent that just about all the reps speak, and they refuse to get the dealer to turn over the title to them. So in all this is just the worst bank I have ever dealt with.

Worst banking experience. Ally bank is impossible to get accurate and needed information, the offshore call center staff is completely worthless and the information given by them is either incomplete or just wrong. I will never do business with Ally and I hope others will read this and do the same, this company needs to be put out of business! My daughter bought a car and the dealership got her a loan through Ally. She was making payments and doing fine, but then the bank started charging late fees every month and when she called the support center would say her account was fine and drop the fee.

I spent hours on the 5 different phone calls with Ally Bank, simply trying to open and fund a money market savings account. After applying online, I got a letter in the mail saying they rejected my application since they couldn't verify my identity. No-one asked me by phone or email for more information (like a driver's license copy) which would have allowed me to assist them in verifying my identity. Instead, they rejected it outright. I re-applied 2 more times, each time calling Ally's customer service to make sure I was doing everything possible to verify my identity. Customer service told me different things each time. I finally got someone to call over to Deposit Operations to give me a fax number so I could send more information, but I still got a rejection letter in the mail with the same generic "Couldn't verify applicant's identity" response.

On 1/19/2017 I returned a 2014 Jeep Cherokee at the end of a 3 yr 30000 mile lease. The odometer had 27006 miles on it. On 1/30/2017 I received a bill for $807.00 for excessive tire wear, $201.75 per tire. The bill demanded immediate payment. No contact information was given. On 2/2/2017, two days later, I received another bill also demanding immediate payment. I phoned them and said the car was only driven by me, never on unpaved roads, or in icy or snowy conditions, and that I'm 63 years old, and the wear on the tires could only be normal or less than normal. I was told that when I signed the lease I agreed to pay these ridiculous charges. I thought Ally Financial was a respectable institution. In my opinion, they are a backroom scam operation. I have an excellent credit rating, always made payments on time, and will never do anything with Ally again.

Cannot contact by email for complaint or customer service. Online pay is not correct fields, cannot pay late charge online or make additional payment. Customer service is terrible, almost impossible to understand. Only way to pay late charge is to call them and be on hold. Will not use this bank again ever!

It's difficult to get anywhere with the personnel. They have told me repeatedly that they will call me back, they never do. I have asked very nicely for a payoff of my vehicle. They say they will call me back in a timeline and don't follow through. Every time I call it's at least 15 minutes, if you raise your voice at all they ask if they can put you on hold and come back 5 minutes later. Funny thing is I am on hold right now and wrote this whole thing in half the time I've been waiting.

So I ended up with a loan from GM Financial (who is FANTASTIC btw) and then my loan was sold off to Ally. Like other people posting comments, I had engine trouble with my vehicle and had to make the decision between making a monthly payment and fixing the car. I chose to fix the car and then get caught up. HUGE mistake. The calls were non-stop even though I called them ahead of time to let them know what was happening.

Having gone through a divorce a couple years back, my credit rating was far from perfect. Initially, Ally Financial gave me a loan with a better rate than I expected. I am 48 years old, have purchased numerous cars and dealt with the "we finance" places, credit unions, and banks. This was a pleasant experience, without issues or drama. The initial set up of my automatic deduction took a little while but no longer than I expected. Once it was done, I have had no problems over the 28 months that I have been with the company and everything has gone smoothly. I recommended this company to my youngest son when he purchased his first new car.

Our new truck was financed thru Ally and was the worst experience I have had with a loan. Our first payment was due on Jan 3, 2017 with a 10 day grace period before it is considered late. One the 4th of Jan Ally started calling my husband’s cell phone and not leaving a message. It was an 800 number so we thought it as a solicitor. After many times they called we called back to ask them to stop calling. It was Ally financial collection dept. wanting to know where their payment was. I explained to them we have a 10 day window and payment was mailed on the 2nd. I told them to never call back again. I called another financial co and got approved for a loan at a lower interest rate. No one should ever use this company. They are horrible.

Let me start by saying my car payment is $145 for my car because I put a lot of money down. Like so many people, I have suffered an income loss due to the economy. I called Ally and let them know that my car payment would be three days late because of my financial situation. The due date was the 10th and I paid them on the 13th. Needless to say, on the 11th my home phone blew up! I had countless calls from them. One after the other, after the other.

Extension was asked for on December 19. I got it and mailed it back in with my check. I was told that you have 10 days. They cash the check and never accepted the extension so they call and they want more money and sign another extension. How stupid do I look? Don't let Ally screw you. Screw them.

The dealer chose this stupid bank for me. I looked at my statement and am wondering why my interest payments never seem to go down. I contacted them and I get some idiot in the Philippines - are you kidding? I googled to get a USA number and it is not published. I filed a complaint with the banking commission and never heard back. I called the Findlay Chevrolet dealership and told them what was going on and never heard back. I am pissed. Now I am making copies and sending it to my local politician - oh wait - it's Democrat here in Vegas - UGH!!!

I have tried to reach these people about fixing my credit after ruining it. All you get is people who you can’t understand and have no clue how to help you! My car was traded in and paid off and they have yet to have the bad mark they put on my credit fixed! Never again!!!

I have lost my business, so I got behind on 2 payments on my auto loan. I have been threatened by customer service for weeks by phone. This continues even after speaking to them umpteen times in a 2 week span. My truck payments had been made on time for 4 1/2 years. Today 1/6/17 I received another customer service person with a bad attitude. He stated my double payment was returned. He said it was my or my bank’s fault. This took them 5 days to get this info to me. Now I'm over the accrued time and it's going to repossession. I personally went to the bank and the person did some research to find they never tried to get the payment. I call back and let him know this and he said it's still my bank’s fault. If you are getting a car loan through this godforsaken company, don't do it. THERE ARE THOUSANDS AND THOUSANDS OF COMPLAINTS ABOUT ALLY. WHY ISN'T SOMETHING BEING DONE ABOUT THIS ONLINE ONLY BANK?

Horrible, horrible, horrible. 12/15 – I contacted Ally regarding extend one month’s payment, which the rep approved. I paid $126+ in order to extend the payment. 12/21 – Regular monthly payment was withdrawn from my account in addition to my paying the $126+ to extend said payment. 12/22 – I called and spoke with a rep, then assistant supervisor, who told me it was Ally’s error, but that it would take almost one month to refund. I said that was unacceptable since it was Ally’s error. I was told it would take 24 – 48 hours for a scheduled call with a supervisor. I asked him to schedule and to call me back the next day with any additional information.

This is the most pathetic excuse of a bank. The motor blew on our vehicle, called on November 9, 2016, asking about refinancing the vehicle to afford the engine replacement, not an option. NO LOAN MODIFICATIONS WHATSOEVER. Asked about a personal loan, considering this was our second car with Ally, again, not an option. I told them "come get the car, I cannot afford the car payments and repairs." Was told he could extend the note, he would send me a letter that I sign and send back with the payment. Never got this letter. Called in about it on December 9, and was told I am now past due. After an hour of explaining everything over and over, finally got to talk to a manager. She said she would honor the original extension. They collected the payment of course, and told me the letter would be here in 10 days. It took 12.

Whenever I contact Ally I always receive a foreign person who does not speak English well. I can't understand what they are saying and they cannot understand either. The customer service is awful. They have no sympathy for you or any situation you are in, nor do they care about what you're saying. I have been disconnected on not only by reps but also by supervisors. I have called this company over 150 times and I've only been financing through them for a year and 2 months. I have used extensions, papers have been lost in the mail, papers never received and faxed 20 times before they get it, didn't receive my extension agreement for 2 months after I placed call. Waited 2 weeks for a supervisor to call back and they are just horrible company to finance through. Told me just they recommend me pay it by a certain day when I had a hardship and they swore they understood. They are full of CRAP.

PLEASE READ!!! RUN!! DO NOT ACCEPT A LOAN FROM THIS COMPANY!!! I have never received customer service this horrific in my life. FIRST all the people who work for this cheap, pathetic company live in the Philippines, so they have all your personal information including social security number sitting in the Philippines where credit fraud is at a all time high. Nobody speaks English fluently. It took me four hours to change an address on my account due to nobody understanding how to spell my street name. If you ask to speak to someone who is fluent in English they will just hang up the phone. Because they are not in the United States they could care a less about assisting anyone that lives here. To resolve a customer service issue they laugh and hang up the phone. You call back to back and cannot get to a customer service agent/manager no matter what you do.

Ally has been THE WORST experience EVER for me and my husband in having to deal with their customer service. The REPS are always in the Philippines. (Can't speak to ONE person statewide!!) We could never speak to the SAME REP, always having to go over everything 3-5 times... Passed around from one to the other. It gets VERY frustrating, especially when we needed HELP! We even had one rep swear that the number he gave us would always just reach HIM. LIAR. Had been promised an extension due to lost job, etc., they said they would send the paperwork, they sent the WRONG papers to sign! Then failed to tell us that! It never happened!! We tried again for an extension and they never sent us the papers, couldn't reach the REP (SEAN) who swore he gave us HIS direct number, to ask where the papers were! When times are tough, don't count on any help from ALLY. The reps give lousy service and DO NOT CARE.

Ally Bank is one of the worst banks that I've ever seen. They're very condescending to their customers. We have auto loan with them and they having it in collections for a $390 late but we called them to tell them that we can pay the $390+ current. The phone said that needed $890. We told them that once we get paid around Jan 3 that we can pay it. They refused it, they want the $390 now. ** Ally Bank. That's not customer service. If you don't want to work with customers, you will lose customers. They want to repo the vehicle over about $890 which we told them that we will pay next month.

When asked if I could finish off my loan using my PNC credit card (I was hoping I could accumulate points) I was told there would be a $7.50 fee to do this but that it would be refunded, which it was. WHAT THEY FAILED TO TELL ME IS THAT THEY WERE USING 'WESTERN UNION' TO GET THE MONEY AND THEREFORE I WAS CHARGED $49.01 TO "BORROW" MONEY. What a rip off! I was told that legally Ally and/or Western Union did not have to tell me they were doing this, therefore I believe they did not have the BALLS to do it themselves. Never again!!! They are not a reputable banking institution. The phone # they gave me on the invoice to call was not legit; I had to go to their website to finally reach someone.

I have never wanted so badly to take the time to write a review for a company as much as now, in my 27 years. My car was repossessed, I called and was quoted an amount and a date in return I would be able to retrieve my car. I have paid on time straight for 3 years until I lost my job. I called on the date I was told prepared to pay amount I was quoted. However, each representative I talk to gave a completely different amount, and the car was sent over to the auction before it should have been. I spoke with a man name Wale, who told me, "I don't know why" and did NOTHING to resolve the issue but rely on his script saying "sorry". The most frustrating part of my whole experience, which is the most important of the customer service role was no one would listen, CONSTANTLY, and I am stressing it, constantly TALKING OVER ME. I HAD TO MAKE SURE MY PHONE WASN'T ON MUTE!!!

Our family has been suffering through a terrible time in the past few months. My husband passed away unexpectedly last September after having officially retired five months previously, social security cut off all income due to his death and I immediately had to move in with our daughter. Our daughter lost her job the end of July & didn't find another one until early September. She attempted to pay all of her household bills and car payments while she was out of a job. She was late in paying her car payments in August & September but she made them. She could not make the monthly car payment in October.

My mother is 78 and I cosigned to get her a car. It is financed through Ally and she got behind on 2 payments so I had payments preauthorized to be paid. I called to make the payment by phone and they wouldn't accept. Took me 5 days to find out account was locked and I had to try to get unlocked. Was given several different numbers but no one would call back etc. By the end of 7 days they repoed the car and cost me additional charges.

I have had continuous trouble with Ally financial since the very beginning of my loan. Ally has failed to apply payments to my account. I would have to provide them proof that I had made the payment. Once I provided proof they would find the payment but in the time it took for me to prove that I had made the payment and for them to find the payment, they would charge me a late fee. I have requested a payment history countless times, they always say they will send one. In 5 years I have yet to see a single one. I file an objection, they conduct the investigation on themselves, of course they are going to find no harm on themselves. What a joke.

Complaint filed with CFPB on 11/10/16. They were given 60 days to respond: On April 11th 2016 my vehicle was in a total loss accident. I called Ally Financial on April 15th to notify them that my insurance company had deemed the car a total loss. Unsure how the process worked and relying on Ally to guide me through the process. I was told there was a total loss department and asking to speak with them the agent told me she could not provide me with that number. Soon after I started getting calls from Ally to my work number calling 6 times in a row to collect payment. I then kept telling them the car was in an accident, that I have insurance and gap coverage on the car. Ally reported me late to the credit bureaus in May for 30 days and in June for 60 days.

If you can choose another company to do business within the United States, that actually understands and comprehends what you are trying to say, I'd go with anyone else. Even if it's more expensive. Every single time over 3 years I have had my car, when speaking to them I have had issues. I will make payment arrangements and been told to specifically call one person back. Then after making the payment I will go to call that person back and the next person has no idea what I was talking about. This is happened more times than I can count. Today I was on the phone with them explaining that I already made my car payment but it is from a credit union so it takes a couple days to post. I had to explain to this lady what a credit union was. Then she still did not understand what I was trying to say. And kept telling me that a credit union is not a payment option.

I am just one of thousands who leased a GM car from this bank. When I decided not to keep the car after my three year contract was up, they told me to turn it into the dealer. Then they inspected it and they said it had two scratches and tried to bill me $400 for the scratches. They had pictures, but so did I and mine did not show the scratches. I have leased cars before from other companies going through other banks and I have never had someone charge for anything after my three year lease. To top it off, when I went back to the dealer I found the car was sold. Fortunately GMAC paid Ally for the "claimed" damages, but I will never deal with this bank or buy a GM car again.

I hadn't used my online profile in almost a year since we send checks for the car payment. I logged on one day and the account was gone. I sent an email and they responded two days later (on Sunday) telling me I needed to call. I call and the woman tells me I never set up an online account which I did because how else had I made payments before. She said she will transfer me to tech support and instead I got consumer complaints. She was no help and when I asked to be transferred to tech support she refused then told me she would pass the message along. They never do what they say they will do. If I could give the company zero stars I would.

Most of the customer service reps have really strong accents. It's very hard to understand them and when you ask them to repeat what was said they get really irritated. I have been rushed off the phone so many times. They don't like to explain what's going on and are just overall rude.

I wish I'd read the reviews ahead of time. In October I requested an extension on my car payment. I was advised I could add two payments to the end of the loan by making a small initial payment. After two months and the required documents being lost and resent twice I found a late payment mark on my credit! I'm beyond furious because everyone I spoke to previously said they were turning it over to their "supervisor". Now I'm stuck paying the price. My payment history had been 100% on time previously. They said they would fix it but I have little confidence. I am refinancing as soon as I possibly can!

I have had issues with paying my car note with Ally Financial several times. The first time I created an account online and payment was successful. The next month Ally emailed me that the payment did not process, so I contacted my bank to verify. My name was misspelled apparently but I did notify them how last month's payment processed they were unable to answer (Ally). (Rep named: Gina). Another month I get a phone call at my job that they are collecting a non payment that I made last month. I then called my bank again and they had no process of any payments from Ally. (Rep; Gina). I called Ally and they notified me that a late charge was assessed and they did not have my cell phone only my work phone number.

Ally only has online banking when their system is down and you can't make a payment on your due date they charge you a late fee. If your payment due date falls on a Saturday and you pay on Saturday you are charged a late fee because your payment won't be processed until Monday. Ally should be shut down by the government for its crooked ways of ripping honest people off. I will be writing letters to my congressman.

I turned in my one lease for another Lease thankfully through another company, Ally, Upon inspection Sent me a bill for $611 in excess wear. They continued to send me a bill at least once a week for the next six weeks despite me paying the bill in total online The same way I have always paid them. Either their computers are out of date or they are behind the times. Finally it took a phone call for them to admit I do not owe anything. It is the phone call that I take issue with. They were rude and turned it into a company that I would not wish to do business with in the future. They made good money off of my lease and the least I should've expected with civility.

I have a FRIEND WHO LOST HIS JOB. I tried to help by paying his payment. I paid the payment BUT THEY STILL CHARGED LATE A FEE $30.00 AND IT took 3 hrs to talk to a supervisor who was terrible. I will never use ALLY for a lease ever even if I like the dealership. They are terrible at customer service. I spent almost 3 hrs on the phone with them. If you can lease with someone else I would. Ron ID number is ** was unsympathetic and an jerk. I not only payed past but the next payment and they still didn't waive fee. Never use Ally, a terrible institution. They do not care about anyone especially if you're trying to help a friend.

During the month of October I made my payment using the online website. It stated that I needed to make a payment of 820.00 but I didn't. I always pay more so I made a payment of $1020.00. Once I was done I signed out of the account. On November 12th I receive a phone call from Ally stating that I am 33 days late on my car payment. I immediately stated that the information is incorrect and "give me a few moments I'm going to pull up my bank account". My computer was moving slow so I had to keep telling the lady "give me a few moments my computer is moving slow". After about 10 minutes she hangs up on me. So I review my checking account and notice that the car payment did not come out. I made the payment immediately and called them back. First if I would not have received that call I would have never knew I was late.

I am beyond disgusted as a legitimate ethical US small business owner here in NC, and what has transpired with Ally Bank in the last 2 1/2 years regarding a camper loan. We had a supposed brand new 2014 Viking camper in April 2014, which within days was brought back to dealership with multiple problems including slider coming open on highway! We demanded a refund of all monies paid and contract voided and loan funds returned to Ally Bank. They refused. When my wife dropped off camper at lot, she was locked in gated property for couple hours, 4 men harassed, manhandled her and berated her to tears to sign some bogus paperwork and wanted her license. She was not signatory on loan, only me, yet they brought her to tears and she froze (has PTSD)...

I leased a 2013 Cadillac SRX through Ally Bank. The vehicle had been driven by one of the bosses at the Cadillac dealership and had 7,200+ miles when I received it. My lease was for 3 years/12,000 miles a year. I turned the vehicle in with 42,000+ miles, with only 34,000+ miles being actual miles that I put on it. I received mail from Ally indicating that the two rear tires were worn to 2/32nds and the two front tires to 3/32nds and I had to pay for the two rear tires at $195 each.

Paid off our car about two years ago, never really thought twice about it but since we are selling the car now, we realized we never received the title. So my husband calls Ally and they inform him they didn't release the title because we owed $19.90!!! Really??? So in two years not once did they send us a bill or contact us in any way. So four days ago, they said they will fax over documentation stating there is no lien on the car so that it can be sold... imagine this, we are still waiting!

LMAO Ally Financial is such a joke. There was fraud on my account and of course they did nothing to resolve the issue so my bank had to handle it. And when you speak to whomever you can NEVER understand them. Cannot wait to refi so I can get tf away from Ally. 10/10 would NOT recommend. If you go to get a car loan and Ally is your only choice, DO NOT TAKE IT. Terrible.

First let me say, I have owned several cars in my lifetime. Setting up financing was always easy. This time when I went through Autocom in Concord, CA I thought I had learned enough to know what to watch out for and wouldn't fall for shady used car salesmen tactics. I had good credit, but it seemed to take hours and hours to set up financing, despite being pre-approved with my bank at WF. After spending all day at the dealer determined to buy a car (because the cost of a rental car was getting too expensive), I had caught the salesman giving me one set of interest rate, but then handed me another interest rate on a piece of paper by mistake. When I asked about it, I was told that was the dealer’s numbers. Well, I insisted on getting that rate through my bank or I would leave. I got the rate. I signed docs and everything seemed fine.

Ally Financial will call and call, 7 days a week nonstop with several people. Oh my, they can't make notes, they can't understand simple English or Spanish. I am so tired of them. I have had it so much that they can come and get it.

Several years have been dealing with this mess. Paid off my Chevrolet truck early. Never got the title. Numerous calls to some foreign country. They don't have the title. State of Texas has the title. Have to go to the DMV office. They say there is still a lien on my truck. WTH. Now what to do. How do I get my title for my truck? Any advice??

Leased a 2013 Cadillac ATS and turned the vehicle in one month early. 2 weeks later the car was inspected and I was told 2 tires were under 1/8" and would have to be replaced for a cost of $390. Went out myself and measured the tread, and found the tread was 1/8" around both tires. I decided to go ahead and replace the tires. The representative told me they would hold the car at the dealership so I could replace the tires. Turns out they sold the car the next day and moved it off the lot. Called Ally back and they stated they never held the vehicle and recanted. I have leased many times and never had an experience quite like this. Do not lease with Ally. Most people will not listen to this because they are too enthralled about getting a new car and will lease with anyone.

Please do not believe their tag line that they work tirelessly for you. I have had nothing but horrible customer service. They charge you fees for everything even when your account has been compromised. The reps are horrible and show no sympathy. Just terrible!!

Ally Financial called me and stated that my autopay did not go through for the month of October. He informed me that it shows the next auto payment to be pulled in November. So he told me I would have to pay that day a one time payment so I did. The next day they pulled two car payments out of my account! I immediately called since the second one was still pending and they told me that there was nothing they could do for 14 days... No one would stop the transaction, even after my bank told me that they could if it was still pending. I have filed a fraud case with Ally Financial and will be refinancing with another bank. Their employees clearly do not know how to deal with people. I still have not gotten my money back.

When approaching the end of my auto lease I was contacted by this company. They called themselves Lease End Process. I thought I was dealing with BMW's Lease End Department, who had been contacting me also. Both answer the phone the same way: "Lease End. Can I help you?" It turned out to to be a front company for Ally lending. Over several phone calls and several days we negotiated a purchase and financing for my car. When I received the contract and assorted paperwork for signature I quickly saw the numbers were very different from what was represented - about $2,800 higher. I called and the rep I'd been working with, Sarah, said someone had made a mistake in the paperwork and she'd get it rectified. By this time, though, it was the last day of my lease.

I'll try to make this short. I totaled my truck. After dealing with insurance they told me to contact my GAP Insurance company. I did. GAP sent me an email on what paperwork I need to send to them, few things from the insurance company, and a few things from Ally. My insurance company sent me all the paperwork with ten min to my email, Ally after calling them telling them what happened and what I needed to told me that will be 24 to 48 hrs for them to fax it, this was not going to work for me. I had about two weeks till my payment was due and talking to insurance and GAP the time frame for them to send Ally their checks would take just under that if I got the paperwork in to them, them meaning GAP in the next few days. Back to the 24 to 48 hrs after pushing it with them they said they would mark it so it would be expedited.

Bought a vehicle from Chevy dealer who talked us into using Ally for "free" oil changes for life of the vehicle and the gap insurance. Had vehicle 1 month. Was totaled. After numerous over 50 calls vehicle was paid off after 1 1/2 yrs... Now owed overage of 880.94 that they will not send me. Over 4 mo of calls, lies, lies, lies. Say they sent it but nothing. They say it is my mail service but yet the collection notices for 37.84 late fee (unknown where that came from??) come through with the threats of reporting to credit file. "Oh we are so sorry" is all I get with no action. I found the CEO email and emailed him. Let's see where that goes... He gets million dollar salary. His company has a "D" rating with bbb... Whatever you do don't!!! Don't!! Utilize this company for any reason!!! Nothing but regrets.

Ally received an overpayment for the final lease payment. They are refusing to refund the difference. It is not contractual but rather just their internal policy. They say I might get a refund if the car sells for more otherwise I am out of luck. How is this legal? I will stay away from Ally. The person I spoke to was extremely rude and differential.

I have never dealt with a more corrupt bank in my entire life. The truck loan was paid off and they still took an automatic payment and have had it since the 23rd. The loan was paid off on the 20th. It is now the 12th of the next month and my 4th call, with nothing still rectified. Do not ever borrow any money from these people. They screwed up the % rate and said it was going to be lower and then the payment date as well.

This company is a joke! My father-in-law got a car for us in his name through them, and then he went and got himself a car too, financed through them also. He goes and makes a payment on his car, and they screw it up and put it on our account, and it messed everything up on ours. Took them a month to fix everything. Then we fell behind with them on 2 payments, and when I got the money together, I paid them off including all late fees. Then a week later a new payment should have been due. I log in online to make the current payment, and it was saying $0 due and nothing due until the following month, so I have my husband call them to see why it was saying that, and the representative said it was right and that nothing was due until the following month.

Normally would like to give no star for them. A lot of simple thing that all customer rep could not explain. I was on the phone and asked simple question, and each of them gave me difference answer. Never recommend this bank to anyone. My current balance is 10,500 but every month I want to strangle someone when I see the bill. Just let me give an example. If I owed $200 for this month and when I got the bill I paid $50, and then next bill come again, my balance = 200-50 =150+2.99% = 150.37 Right? Ok, this is what I understood how all other credits card company did >> The balance x %rate then /365 x 30 day for bill cycle.

I recently purchased a truck from a local dealer. It was financed through Ally. The issue I'm having is this, I paid my payments on time for almost a year. I work for DOD so I'm gone most of the time. I didn't make a payment on time and it was three weeks late. When I got back I looked at my phone, I had received 118 phone calls and 16 voice mails from them. At the first opportunity I called them and explained why was late. Hung up the phone and not two minutes later got a phone call from again. Different person, same accent. Talk to them, hung up and 5 minutes later. Guess whom? You're right Ally. Recently I left again for 15 days. 69 phone calls and 9 voice mails about late charges now. I'm done with these people. At my first opportunity I'm having my vehicle refinanced through a different company. My advice, never ever, ever deal with ALLY. Wish I could give them a negative 5 stars.

Only wanted to open an online savings account like I'd had with ING sixteen years ago. (Does anyone remember their orange ball/their 8%?) It took me 3 weeks+ with multiple mailings & phone calls to succeed & by then I didn't wanna put 1 cent in their bank! The last Ally Bank customer service "example" I spoke with was snippy & spoke down to me i.e. Big mistake. Took up with Synchrony Bank who offered me more (1.10%) & I needn't send them a vial of my blood. Became a "Trust Fund Baby" late in life & needed somewhere to park a lot of excess funds. One has to assume Ally Bank doesn't need my money.

Awful. Awful. The WORST. After my leased car was returned to the dealer, this company harassed me for months -- is still harassing me -- claiming that I still have the car! Harassment in the form of daily threatening letters, daily and frequent phone calls from imbeciles who couldn't seem to figure out that my lease was paid and the car wasn't in my possession. The dealer doesn't use Ally anymore.

Ally Auto is one of the worst auto financing you will ever come across. Yes, they apologize consistently almost like a robot... but that's it - don't think you are going to get anywhere or any answers. Something as simple as a report takes them over a month to send out but as soon as the day of your due date hits they are all over your phones. They will track you down to even the payphone that is close by. AVOID THEM IN EVERY WAY POSSIBLE.

I co-signed for my son to buy a car. When the car was paid off, the title came in both of our names. The registration came in just my son's name. So, I contacted Ally to see if they could change it because the title and the registration must match. Ally should have made sure the title matched the vehicle registration. Now, my son doesn't talk to me. I have no way of contacting him and there's no way of me getting the title changed to just his name. In my opinion, this should be Ally's responsibility because our state law states the title and registration should match. It's neither my son, or my fault.

Paid on a cad dts for over a yr, fall down on a few payments, repoed the car. It needed a water pump, and the hood was faded, but a very good car. Ptsd got me sideways on this. They sold the car for 950.00, blue book is 7,000 to 9000. Now I am left with a bill for 12500.00 and no car. Oh well good luck getting it. One pissed off v.n. veteran.

I made a payment before the date of my auto draft and not only did they still run the auto draft, but charged me twice. I keep getting routed to offshore call centers and they are trained to repeat themselves and not resolve issues. I will be refinancing my car with another company and have made a claim with my bank. Next will be BBB. Horrible horrible horrible business practices. They should be shut down.

Ally Bank is the worse and the worse bank I ever deal with. I will never and ever deal with bank again and will tell everyone know about this bank. My mother bought the car thru Ally Bank on 05/2014 and on 06/2015 she passed away. I called and reported about my loss. Right after they knew that, they locked my mother account. I cannot log in online. When trying to call to solve the payment, they don't want to talk to me. I made a payment from my bank, they didn't accept it. They just want to take my mother car back. I went thru really difficult just begging them accept my payment even I'm an executor but till now, year and a half I still cannot ask about the car. They always say only my mom can log online or discuss about the car while they knew that my mom passed away? THE WORSE OF THE WORSE BANK EVER.

Why does it take 24-48 hours to fax a copy of the lien release to DMV? This after waiting 1 1/2 weeks for supposed delivery of release in the mail they promised earlier. Also, they won't send an alert before payment is due but the day after they are quick to advise of the late fee. Hate, Hate, Hate Ally.

I financed a vehicle through them 15 years ago when they were GMAC. My vehicle has been paid off for 10 years. I never got the title to my vehicle so I went to sec. of state to get my title. Sec. of State gave me my title for 20.00 and told me, even though your vehicle has been paid off, you still have a lien on it. You have to call Ally and request a letter stating the lien is waived. I called Ally they told me they can mail the letter to me in 5 to 10 business days or fax it to me. I told them to fax it. They told me it would take an hour to fax. An hour later, no fax.

So I had a truck with Ally, paid good for a year. No issues. Well my truck was a total loss a couple days before a payment, my insurance said they was going to move quickly and let's see what happens. Well 3 weeks go by not really hearing from them, well call insurance. They have tried to get a hold of my bank to send one paper that was holding everything up, so I 3 way call everyone and get the bank to send the paper while on the phone! So my insurance overnights a check. My 30 day late is the next day. So what the bank does is wait 4 days to cash the check and put my account in good standing! Longer they wait more interest that occurred against me! But still sent my credit a 30 day late on my credit report! And now after it's all said I paid it off. They refuse to remove it even though it's their fault! Also my GAP company was a sister company of Ally... Worst bank I have ever used! Do not use them. Stay away.

Ally charged an unfair fee and refused to refund it to my account. It is an online bank therefore the only means of communication is via phone or chat. However they do not have quality customer service agents or supervisors. The customer service refuse to listen to their customers; issues and concerns instead they repeatedly ask for the customer's phone number. Neither the customer service agent nor the supervisor ever address the reason for my call.

I made my last payment on my leased car three weeks ago and in one week I will be required to turn my car back in to the dealership. For three weeks I have been going around and around with the customer service reps at Ally Auto trying to get them to release my information to the company that handles setting up a pre-inspection on leased cars before they are turned in. Every day I call and every day I get the same run around. I have asked numerous times to speak to a manager or supervisor and have repeatedly been told "no" or "there aren't any here right now" or "they are all in a meeting" and so on and so on.

Ally is the worst company we've ever dealt with for car leases. They have no idea what they're doing but they took two weeks to find our car after you turned it in it and it had no chance to repair the problems with the car before they charged us. Worst company to lease from.

I had a vehicle loan with this bank. Over 2 years I made the payment on time. In June I missed a payment not because I am broke but because I just forgot about it. No calls, no letters, no emails, no text alerts, NOTHING. The next payment comes around and I make it. Still no calls, no letters, no nothing. 15 days after making this payment I decide to buy a new car so I pull my credit report. What do you think is on there??? Past due amount from Ally. I call them up and make the payment right then.

I have been doing business with Ally for about a year, and everything was going just fine...until I got in a car accident. I had Gap coverage so I knew I was in the clear. I went through the long process of getting the necessary paperwork in order to use the coverage. About 4 months after, received a letter stating that I still owed about $100. I called the Gap company and they let me know that not only had they paid Ally, but Ally sent them a refund of $405 for over payment.

My vehicle was paid off in full June 29, 2016 and as of today, (8/29/16) I have not received the overpaid amount that I am due. I received a letter from Ally July 8, 2016 stating I would be receiving the full amount under separate cover but I have not. When I contact Ally, I have been told so many different reasons that it is almost funny now. Terrible company, should be shut down.

Ally is the company financing our leased car. They are horrible. They lie and say they never received the mail. They tell you it will takes 4 weeks to sign a document and return it to you. They lie and tell you they mailed something 5 days ago and it either never arrives or arrives 2 weeks later. They will do anything they can to rip you off. Avoid them like the plague. And don't ever believe that they are dealing with you in good faith, because they will try to cheat you every time. They should be sued and put out of business. They are the worst.

I don't usually write reviews, but this company is a master scam artist. I returned my leased 2013 Chevy Malibu on July 21, 2016. I soon start getting calls saying they needed an odometer statement because they didn't receive one from the dealership. Then I receive a bill stating that I owed $159 for excessive wear on a front leather seat. They said it was a cut and also stated that the vehicle was returned on July 24th! Both the dealership and I have reviewed the photos and can see a crease, which is normal for leather seats, but not a cut.

Where is my car title? I paid it off on Aug. 5th. They told me it was mailed on Aug. 15th, ten days ago. It doesn't take 10 days to get a letter from Maryland to Chicagoland. I see someone else complained this month about the same thing! My dealership is waiting for the title because I traded in my car. They sent it regular mail. You'd think they had enough money to send it express with all the interest they made. I called and they said they could send a lender's release letter and re-order it if it doesn't come by tomorrow. I am not happy with the extremely slow service.

It was a horrible experience. When it came time to have an appraisal at the end of the lease, it went bad. We called for about 3 weeks, never got anywhere. They never returned a phone call. Customer service was over seas and these people had no clue. NO ONE could help us. They all don't know what is going on and have to reach out to someone else that supposedly could answer the questions. NOT. And then when answers not answered still we get a call and they threaten with collections. We will never be dealing with them again. They sent a letter that said I had 7 business days to get my own appraisal. Like Hell. They already moved on within a day or 2. Never deal with Ally Bank for a car lease!!!

We turned in our 2014 Cadillac SRX with only 31,000 miles on 6/29/16. The Michelin tires on it were rated for 55-60k miles (we saw wear on them when turned in BUT they still had plenty of life left). 2 weeks later received a nasty letter from Ally with a bill for $803.40 for excessive wear & tear to all 4 tires! Talked to 5 different people at Ally, one even stated we could get a quote for cheaper tires & settle the debt. Little did we know the car had been sold at auction on 7/13/16! What a nightmare, they are calling up to 3-4 times a day & everyday at least 2 letters in our mailbox. This is pure harassment, we have never been spoken to like we have by these people at Ally trying to collect this money we do not feel we owe! This is the 4th Cadillac we have leased & we have never had any issues before, but we never leased through Ally Bank until this 2014 Cadillac. We WILL refuse to have any dealings with Ally in the future! Consumer beware!

I called to find out the balance on my account, and wasn't expecting the security questions. I couldn't remember the answer to one of them so I was asked my username. I mistakenly thought the username was my email address so I gave them that. They told me they were going to transfer me to their supervisor (???) and while waiting I remembered the answer, but didn't want to stay on hold because I was sitting in a hot car (no A/C). Turns out they froze my account online.

I leased a Fiat 500 Sport through Ally Financial. I paid every month on time, and turned in the car with less than half of the allotted miles, in perfect condition. A few weeks later I got a letter in the mail claiming that there was a dent in the roof - which there was NOT. It gave a phone number to call for a dispute. 6 phone calls and a letter to the company, and still nobody at Ally recognized that I was disputing the charge. The customer service agents were EXTREMELY RUDE, and the whole experience turned in to me being threatened with collections. God as my witness, I will NEVER use this financial institution for anything in the future. Great job collecting a bogus $302 from me. The loss of my business in the future will be your reward. Smart!?!

Ally Bank brags about no branches & I have discovered over the past year they also have no satisfactory customer service. I am never able to speak with the same person nor receive satisfactory answers. Usually I am placed on long hold periods & then connected to a foreigner that is barely able to speak the English language & is very difficult to understand. When I asked to speak to a supervisor I was informed I could only speak to the current person who had not been helpful at all. I am due a refund of $570 and have called repeatedly with no response for a refund date. I would never recommend Ally for any business transaction & will never use their bank for any reason.

I had an account with Ally Bank in 2012. At the beginning of 2013 Ally did some kind of software upgrade to their system. I was paying all of my bills with their bill pay system. After the upgrade the system started to make payments of bills that I had removed from the system. One such bill was a rent check for a place I hadn't lived in for two months. This check bounced due to insufficient funds and I was locked out of the system. This was just one of many checks that bounced which should not have been sent out to begin with.

I recently became sick and was not able to catch up on my payments due to me not working... I called the bank for options on how to catch up on the note... Before I became sick payments were on time no problems. I asked if the loan could be extended or payments put to the back. No one would even check into it. The only concern was if I was able to pay that day. Meaning what I had shared they could have cared less. Wow. This is by far the worst. There is always a brush off from the staff. NO ONE is willing to work with you.

I paid my car off a month ago. Ally stated they mailed my title 2 weeks ago in regular mail. Why wouldn't they send via courier (FedEx, UPS, etc.)? I still haven't received it. I have sold my car and need the title to complete the transaction. Various agents have said they would 1) FedEx a duplicate title but another agent said they do not have duplicates and need to wait for the return letter when I called to say I didn't receive the FedEx, 2) Will fax over a lien release letter within 4-24hrs. When I called to say I didn't receive that either, an agent says it takes 24-48hrs. I talked to an Asst Supr who said she would rush the fax request again. I'm not holding my breath that I will receive this either. I need to pay $95 to get a duplicate title now. Ally will not cover the cost and they actually asked for my FedEx account number! This group has the absolutely worse customer service I have ever experienced. Please shop around and find a different lender.

I recently had to contact customer service at Ally to get confirmation that my auto loan had been paid in full. I needed this info in order to close on a mortgage loan. As you might know mortgage underwriters love waiting until the last minute to spring conditions on you and this was no different. I called Ally and explained what I needed and why I needed it quickly. They said that it would take anywhere between 24 and 48 hours to be able to fax over this one document. When I explained why that wouldn't work they didn't seem the least bit interested in doing anything to help. All I heard was that there was nothing they could do.

Ally Bank opened my account. I then downloaded app and photo deposited my paycheck. On the following Tuesday I tried to log into my account but was unable... apparently my account was locked by someone named Kimmi. I immediately called customer service and though the rep was very friendly, she couldn't help me, but did tell me Kimmi needed more documentation which I sent in immediately. A few days go by and I have heard not one word. Nothing from this mythical Kimmi; no email, no phone call, nothing. Account still locked. Called again, rep tells me that my photo deposit cleared and money is in account... yet I can't access it STILL. More unreturned phone calls to Kimmi. So they cashed my payroll check, and are basically holding it hostage. I can't log in, can't activate my debit card or anything.

Ally financial has continued to provide false and misleading information to me for the past two years with regards to my account. Case - Insurance issued a repair check. My vehicle suffered hail damages which insurance paid for. 06/20/16 - I sent the check to Ally. 06/27/16- 10:24 CST - Contacted (Unknown name) - was told they did not receive a check. 06/28/16- 18:37 CST - Contacted - (Aylia) was told they did not receive a check. Was told to get with Insurance company, have them cancel and reissue. Explained that I would have to pay the cancelled check fee. Told Ally could not be responsible.

I have never been so disappointed with the financial institution for leasing a vehicle as I have with them. I have been leasing vehicles for the past 12 years. I have always leased vehicles from foreign manufacturers such as Lexus, BMW, Mercedes. After driving in Buick Enclave as a rental car in a trip I have decided to at least one. During my lease there were no issues due to my own time payment. I have been busy with work and have decided to extend my lease for additional 3 months. There were several issues with me making payments due to the fact that their departments could not process it correctly. I have spent hours and hours being on the phone trying to clarify and extend the lease with the additional $60 fee that they charge to me each month.

I just sold my home and wanted to open an account with Ally. I filled out the online application but never heard from them. When I called I was told my husband and I needed to provide a copy of our driver's license and my husband needed to provide a copy of his social security number!!! I asked why and they only said they needed one. Since they didn't ask for a copy of my SS number I am to believe it's because of my husband's last name and that he is Hispanic. The call was recorded so anyone can check. I opened an account with Capital One. I was told they would never ask for these documents.

I thought Ally might be a different kind of bank than the big ones who keep getting fat while I kept working harder and ending up with less. About 3 years ago I switched to ALLY and cut up all my credit cards. Unfortunately, I lost my job about 6 months ago and it's been rough. I finally am employed again. Two of my jobs will do direct deposit when they start in late August, and the one I just started gives me paper checks only. So Wednesday, I deposited the paper check (online mobile deposit) And the next day was told it wouldn't be available for my until the 26th (7 days - 5 business days).

I recently returned a car I had leased from Ally. When I returned the car I was told by Ally Customer Service that the car would be looked at with 48 hours and that they would have a report within 3-5 business days to determine if there would be any extra charges. The car was in pristine condition and under the mileage so I was not expecting any additional charges. I called every day for weeks and was given different excuses of why they did not have the report. I was never able to speak to anyone that seem to have any authority to do anything. I finally received a bill for $190 a month later. My husband and I inspected the car and there was nothing that should have generated additional charges according to their guidelines. There was a picture of a scratch that was barely over 2" and because I was not there for the inspection I had no recourse.

Turned in my 2013 Cadillac ATS lease after 3 years with 21k miles well under the 32k I paid for. Drove the car to work, stores and very short distances. Did not drive on dirt roads or go off-roading. Took care of my car. Ally claims they inspected my car on June 3. Dealership claims they picked it up June 7. Received a bill for $826.80 claiming all four tires were balled and they had chunks of rubber hanging off them and deep scratches. All four tires had the exact same issues??? No way!!! Now that GM got rid of them, they need money badly. I refuse to pay this bill!!!

If you can avoid getting your auto loan through Ally, I would recommend finding another company. Doing business with them is ALWAYS a hassle. If you HAVE to call in to speak with a customer service agent, be prepared to be on the phone for 30 minutes and not have your issue resolved. Their payment setup is inadequate compared to other websites. EVERYTHING IS A HASSLE. Give your money to another company.

So, reading these reviews, I'm seeing that maybe their auto loan system is less than stellar. I only use them for banking, so I wouldn't know. But I can tell you that they are the best bank I've ever dealt with in a banking-only capacity. Everything in their online banking makes sense. Balances and available funds are always up-to-date. Transfers between Ally accounts happen immediately, even on holidays. They give you notice a week in advance when their site is going to be down for maintenance. Questions that aren't addressed in their FAQ are answered quickly and accurately by their online chat representatives. Phone support is always available, and it doesn't seem like they're outsourcing that job to other countries. Even at 3am, their phone reps speak a standard North American dialect of English. And the interest they pay on savings accounts is phenomenal by today's standards. I'm constantly recommending them to everyone I know.

For at least 2 years I have been receiving calls from Ally asking for a person that I do not know. I believe someone gave them my number when applying for a car loan. If I answer and tell the person on the phone that I am not who they are looking for, they apologize and hang up. However, 3 hours later they will call again. I eventually started blocking their number because I could not get them to stop calling, which works until they start using a new one. Then I will get about 5 calls a day until I block that one too.

Ally Bank has incredibly deceptive business practices. In one example, they advertise FREE international transfers, only to have their intermediary bank (Chase), assess fees. Since Ally forces customers to internationally transfer THROUGH Chase, Ally is therefore charging fees, but they never warn of this or take any responsibility. Instead of understanding this, Ally pushes me to contact Chase directly, who I am not a customer of nor care to be. They blame me and take no responsibility. The only course of action after speaking to representatives? I would need to MAIL or FAX a report to their banking team - they claim they have no email or secured messaging (lie) support to do this, despite being an online-only bank. Their website is full of deceptive marketing and probably fake reviews and ratings. I wouldn't touch this bank. And this is just one example of many that I have had since opening my account with them 3 months ago.

So here is something... I have had a account with Ally on a 6 year Auto Loan. I have never missed a payment... not once. I have approx one year left on the loan. No problems right? Wrong. I get phone calls on a daily basis for a loan a distant relative that I have not heard from in over 12 years. I don't even communicate with her on Facebook. I verified she does have a loan with Ally bank and I suspect she is delinquent with a payment. I don't know and personally NOT my business. I have no idea even where this relative lives.

My husband and I financed our Hyundai through Ally Financial. When we went to purchase our home, the loan officer needed my name removed from the car loan. I contacted Ally Financial to discuss my options. I was informed that I could not refinance through them but I could do a Transfer of Liability. I asked them to fax me the necessary paperwork. They said it would be 24-48 hours before I would receive it. After three days of no fax, I went online to retrieve the paperwork. I called, again, to be sure I was doing everything right with the transfer and was then informed that the transfer would take 21+ days to process. I took a day to discuss this with my loan officer.

My mother had a car loan with them. She passed away two years ago and had filed bankruptcy and left my father to repay it. He did and part of the bankruptcy was a car loan with Ally. Once it was paid off my father received the title to car in the mail. Ally keeps asking us to pay off the loan and will not accept the title and court documents as proof the car is debt free. They are threatening to put a lien on a car my father owns. I tried to talk with them and they will not speak with anyone but my mother who is deceased and never left a will or assigned an executor. My father is the closest to an executor we have. My Father cannot hear and cannot speak with them to give them authority to speak with me. What can I do?

I have my car financed through Ally Auto and I am not happy with them at all. I have yet to pay my first payment which isn't due yet and I have already told them to come get the car. I called to change the date of my car payments to a different date, was granted the change of date with a percentage to pay in order to have the date changed along with having to sign a confirmation of the change. I have yet to receive the confirmation to sign it and return that was almost 3 weeks ago now.

Leasing from Ally Auto has been a completely miserable experience. Beyond the typical language and cultural boundaries, the customer service staff is not well trained to handle the vehicle turn-in process. I made four separate, documented phone calls to Ally after I returned my vehicle to Ourisman Chevy in Alexandria, VA. During the first three phone calls, Ally told me they had not received the odometer statement from the dealer even though the dealer told me they faxed the statement to Ally twice (the salesman even told me the faxes typically get picked up at Ally with other faxes, so Ally says it does not receive them).

I've leased with BMW for 10 years and have never had an issue with any car. I take very good care of my cars as if they were mine. I prefer to lease as I don't use a lot of miles since I travel for a living. ALLY is the worst experience I have ever had. They show me a picture of an alleged 7-in dent. I knew it was a very small dent but even in the pictures I do not see a 7-in dent. I'm pretty sure I would be able to notice a 7 inch dent - I would have had it fixed. Now they are harassing me. I said I would pay for the scratch but not the dent. They will not work anything out with me. I asked for a dispute, they never sent me any paperwork or called to work things out - only to collect money and say the dispute was denied. So it's only a one-sided dispute. How is that a dispute?

My bank called to pay off the loan from Ally because they charged 6% instead of 3% interest rate. They were given the payoff amount and went to loan committee 4.27.16 and transferred 46.993.98 to my bank account for the payoff they were given. 6.15.16 I called to see why I had not received my title. I was told by the supervisor that $126.73 was still owing on the principal amount because the automated system gave my bank the incorrect payoff amount. They never did make it right no matter how many people I talked to. I run my own business and would never treat people like that. There is no way to verify the amount they gave me so in order to get the title... I paid the 126.73. NEVER USE THEM!!!

Worst bank ever, do not finance your car here. Stay away as far as you can get. I traded a car in a month ago and Ally will not give me documentation that the car is paid off. Customer service is very bad.

When my husband and I first started our lease we asked for an extra 15,000 miles in which we paid for in our payments. When we returned the car we only had 31,000 miles. We paid and extra $3700.00. That was on us. We returned the car to the dealership that we bought it from and I took pictures. Lo and behold we get a bill for $486.00 for 2 rear tires, due to excessive wear. Really this is a $48,000 car and the tires didn't last 30,000 miles!! They had called me several times, and I have explained to them take it from the $37,00.00 they have of our money. She even told me that my tires must have been out of alignment. THEY WERE REAR TIRES.

Ally screwed up & repossessed car in 2011. Now 5 yrs later I am still dealing with ALLY!!! Car paid off over a year ago. Will NOT release car title until I pay approx $900 in repo fees. I refuse, it was Ally's mistake. My first review to ConsumerAffairs made the top 500. I have contacted atty. Class action lawsuit???

My car was totalled in November 2015. It is now June 2016 and I am STILL dealing with this finance company which is trying to charge me additional fees for a balance that was already paid off. Their customer service department is the worst I've ever dealt with. No one can help or provide answers which only further supports their shady business dealings. I will NEVER ever get a loan through them again.

I have an auto loan with this company that I got at the time I financed my vehicle. The challenge I'm having with this company is early payoff. I make a partial payment 5 days a week and instead of always applying that partial payment to the principal, at least on 5 occasions they have absorbed 100% of those payments made and applied it to the interest. (I may as well have just burned that money.)

After leasing a 2013 Cadillac ATS for three years 36,000 miles, I returned it to our local dealer. We had a problem with a Toyota we turned in 2013. I was aware that they no longer inspect the car with you present. I requested to be there when the independent "so called" inspector came. They said he comes when he wants and have no forewarning. I turned it in with 30,000 miles. I hand wax the car and take exceptional care of it. NEVER smoked in etc. I asked the general manager to go over the car with me. He did, however stated that he has NO control as to the report. Two months later we get a call that we will be put in collecting for four NEW tires!! Over eight hundred dollars. Tell me what should tires look like if you Paid for 36,000 miles of use? Brand new? Scam, scam, scam. Run do not walk away from this company! They should be exposed to the proper authorities.

I was in shock when I received a phone call telling me I was 11 days late on my April payment. Funny thing is, I totaled my car on August 31, 2015. I know they were paid off by my insurance. They have increased the amount owed over the last three phone calls. The last one just told me that I actually have a pay off amount that is owed. It has changed from miss payment to finance charges to pay off amount. I can not get anyone who can help me. All I get is someone reading a script from their computer screen. This has ruined my credit and I can not even get another car until this gets settled. Never ever use them.

If I ever do business with Ally again somebody shoot me. Mailed a check for payoff, takes four weeks (not ten days) to get title mailed. Then I only get one title and still waiting for the second one. People give you a runaround and tell you they understand. Only thing they understand is how to waste your time. Ally wants their money but whatever you do don't ask for anything in return. Made several calls with no satisfaction. Very poor service period.

These idiots like to take money out of your account after the payment goes through, sometimes for weeks and they love to ignore all the charges or NFS fees, they will never respond, they will not refund you anything. My bank put a permanent block on all my accounts from Ally doing anything, and it sucks because if you get a Chevy, or any other GM car, they now will use Ally. They are rude, don't speak English, they are overseas. You have to hire an attorney to fix the issue, and even then, they ignore the lawyer. I am dealing with cancer and these ** just make it worse and stress me out beyond relief.

I was called this morning concerning my bill. 1st the lady was so RUDE and was being very bossy asking personal questions and just continually arguing with me. 2nd she was trying to BULLY me into paying money right now even after I explained my situation. You try and get a manager and they just pass you around... Very unprofessional and can't wait till I am done with them. Would not recommend to anyone!!!

I had a car loan with Ally Financial. As I was coming to the end of the term I purchased and new car and Ally sent a payoff figure to myself and the new dealership. The new dealer paid the invoice and the car was returned and listed in perfect condition. A few days later I went on the Ally Financial website and saw that my account had been satisfied and there was a zero balance. Life went on.

I never write reviews but this company was awful. My percentage rate was ridiculous and I paid it off as fast as I could. I overpaid and they kept my money. Every time I talked to someone it was for a different reason. DO NOT use them.

This is the first bad review I have ever wrote. Ally Financial not Ally Bank, not to be confused, customer service was so unprofessional, antagonizing and poor for a financial institution. They cannot think for themselves outside their own mundane typical phone call. The service representative also became exceedingly rude while I remained cool and calm. Pretty soon the connection became blurry and I was unable to communicate. The service happened not once but twice. They need to take a few notes from another institution that not only answered the exact same question but helped me in a professional manner where I hung up happy and pleased. JPMORGAN CHASE BANK what a breath of fresh air. Thank you!

I leased a car from Ally – the WORST decision I ever made. So we will start. They tell you to take pictures and video. Guess what; they don't want them... so I looked like most people on here. I would have never taken time for this but I thought I should do it because they are terrible and if you do research before leasing a car from them. So I hand in the car at the dealership I bought it from... no one would meet me there nor look at the car. It sat there for almost a month and I have video and pictures when I left it there. They don't want to see them. lol. So 8 weeks later yep you guessed it a BILL FOR 645.00. They say it was because the work was not done good enough... but they sell it at an auction before you can verify anything unreal so I'm just warning everyone about this company. PLEASE AND I DON'T USE THAT WORD TO PEOPLE I DON'T KNOW. Run like hell as fast as you can before you deal with this company.

I called them to get a buyout for my Jeep lease to trade it early for another vehicle. They gave me the buyout figure, I made the deal with the dealer and went home with the vehicle. The next morning I get a call that Ally Financial told the dealer that payoff was just for me. The dealer had to pay $3000 more to pay off the vehicle??? WHAT??? No dealer I've spoke with has ever heard of anyone doing this. The dealer was on the phone with ALLY for over an hour trying to straighten it out. So, the dealer took the new vehicle back and I got my Jeep back. ALLY told the dealer that I could take my vehicle back to the dealer I got it from (the Jeep dealer) and they would pay the same pay off amount as me.

Ally put me through the wringer during a lease takeover application. I would give them clearly adequate information, and then they would ask for something else. They do not communicate via email, citing "security concerns", yet I regularly get emails from American Express, Chase Bank, TD Bank and the like, who seem to have dealt with security concerns just fine. I not only have decent credit, but offered to pay the balance of the lease IN FULL in my application. No matter, this was an excruciating process.

At the very beginning of my lease through Ally I knew I made a mistake! The payment due date was wrong. When I called to have it changed I was told there would be an $85 processing fee. I told them THEY made the mistake. The lease papers from the dealer had the right date. I guess their data entry department has a problem with accuracy. So from the first payment to the last I waited for the late payment notice to arrive, then my automatic payment would make the payment. That's just the way it worked out. I was never more than 30 days overdue so it was never reported to the credit bureaus. But they made the USPS happy.

I have always leased cars in the past and have never had such a horrible experience such as Ally Bank. I just received my final account settlement statement and they want me to pay $1765 in fees. They have nickel and dimed everything. The representative on the phone told me that you get a 5 day grace period past your turn in date. But no, they charged me $50 a day and also you are supposed to have an allowance of $500 credit toward any minor repairs, chipped paint, etc. They did not allow me any credit whatsoever. Also charged sales tax on all the repairs. Never ever ever use these people.

I paid my car off with Ally over two months ago and they said they sent me my title, which I never received. I have called and they said they were re-sending me the title; that was over two weeks ago and to date I have no title. My recommendation to anyone is do not use Ally to purchase your car!

I have filed a lawsuit against Ally Financial - ** - Court 1 in Harris County, Texas, for their failure in not allowing me to redeem the vehicle upon repossession. Ally never notified me of the repo until the date it was sold at auction. It was not my ex-wife's vehicle awarded to her in divorce. I am proceeding pro se. My question is - are there any other consumers that this has occurred to. If so - I am considering a class action and will be obtaining counsel should it become a class action.

Two complaints. Pre-Ally Financial bankruptcy, we almost lost our home to them because of their errors. We paid on time, however payments were not being applied correctly to our account. We did not know until the foreclosure process was started and their errors were uncovered. By then, my credit was in ruins because of this. Thankfully (I think), our loan was sold to another bank who helped correct this. The program GMAC/Ally we were part of was bad. GMAC/Ally acknowledged this in public, but was not reprimanded, nor apologized, nor fixed the bad credit reports for the participants. They went bankrupt or filed for protection then re-emerged as Ally.

Ally Bank/Auto is the single most pitiful lending institution I have EVER had the misfortune of trying to do business with. This firm offers exactly ZERO customer service! They continue to misapply my payments. I always pay payment plus principal. This firm NEVER properly applies my payment and is a VERY dishonest organization. Soon, after the most recent complaint letter I will be sending TODAY, if I do not see change, I may just decide to light the car on fire before I give it back! PITIFUL! PITIFUL! PITIFUL! That is the only way to describe not only the dishonesty displayed by this firm but the incompetence! DO NOT GET your car loan here!

Called customer service in January to inquire about my lease ending this spring and how many miles I had left on the car without going over. She gave me the number and I confirmed it multiple times and even wrote it down. I just called today because I am getting ready to turn it in and the number is different and lower and there might be a penalty. Obviously there was a breakdown in communication due to the language barrier. I asked to speak with a manager and he was even harder to understand due to the bad connection.

Ally finance charges per month fluctuated unreasonably during a loan for a RV. The daily finance charges did not make sense from one month to the next. Even though the loan payment was made before it was due on all months (except one, over holiday), the charges did not fall in line. Starting with the second month payment, paid 6 days ahead, the finance charge was $30 more even the total days from last payment were 2 days less. Worst loaning company I've dealt with in all my 50+ years of loan usage. After contacting them about the issue, they responded with a canned response about the type of loan and did not address the actual spreadsheet I had sent. VERY POOR CUSTOMER SERVICE! Never again will I use them and I will advise others to not use them also.