Ally Bank Reviews

We leased a Buick Enclave who used Ally Bank for financing for 3 years but as we were moving out of the country we had to advertise for a lease takeover. Ally Bank stalled each application and misinformed us on the process that we lost every application. They insist we pay the full term and hand in the car with the unused mileage. Their call centre in Philippines are useless and their leasing department and process is archaic. They even insisted applicants complete the 'office use only' sections. Ally Bank would not even accept email or scanned applications and insisted it got mailed which takes them 2 weeks to review.

I have auto payment from my bank and after 4 years I wanted to pay my loan off. I requested a pay off bill on March 2nd and never received it. I called back on March 9th to state that I never received the bill. I was told that it will be coming. I never received it by March 11th so I called back. I was told that they will send another bill with additional finance charges based on the additional days. They have all the information recorded that I made all the calls and refused to waive the additional finance charges. This is the last time that I do business with Ally. The purpose of this feedback is to alert anyone that is considering Ally.

I received a letter from Ally Bank addressed to my deceased husband because due to a report from ChexSystems, Inc. my husband was denied a checking account. (Still can figure out what credit has to do with a checking account that requires a deposit to open.) I called the bank's phone number and the first person I spoke with said that since it was addressed to my husband, they would have to talk with him. I had just said "He died four years ago." I replied, "That's going to be difficult" when she spoke along with me, "But he died." Duh! ChexSystems, Inc. phone number given to me from letter from Ally produced five ads before telling me the phone was no longer in service. I called the forwarding number and hear some more ads, but no response. I can find no one to handle this, when they know a fraud is being committed.

Here is the way the business model of Ally and any other large corporation works: They are interested in making money. That is all. If you become a problem in this money machine they will do anything to satisfy you. If you have a grievance with Ally sue them. If it is a small amount of money - say under $2000 - They will quickly settle. Because they know it costs more to fight the lawsuit with $300+ an hour attorneys than to settle. Here is how: Find the resident agent for Ally in your state. (This is the hardest part); Write a letter to the resident agent c/o Ally Financial; Wait for response. Sue the resident agent in small claims court if they don't reply. (They almost always do - Ally called me yesterday - March 10, 2015).

When I opened my savings acct I was told the interest is compounded daily but only posted once per month. I was told the fifth of each month. Here it is at 8:00 pm on the 5th, I called the 800 number because as a new customer I thought there might be a problem. The response I got was infuriating. It is only 8 pm where you are. We have until midnight. While that is technically true, if they do not plan on crediting the interest until midnight on the 5th why wouldn't they just publish that statements come out on the 6th. In a time where everyone is skeptical about their banks, this seems like a stupid policy and one that only adds more suspicion by their customers as to the bank's motives.

I bought a car in May 2014 and took out a 6 year loan. By September I paid ahead and only had 3 payment left of just over 1100 dollars. I kept getting calls that a missed payments and that I was 4 payments behind!!! I told them that I was 60 payments ahead and was going to finish paying off car on May - 5 years ahead of schedule!!! They said no that I need to make a payment! Well the car was repossessed last night and trying to get it back has been a nightmare!!!! This is the worst company I have ever dealt with!!! Can't speak English or understand math!!! I should sue!!!

My wife has an acct. with Ally and we have auto debit on the acct. When they do not debit our acct. on the due date they tack on more interest. If the due date happens to fall on a Holiday or week-end then they calculate the interest for more days in the period. Thus they make more money from this and they will not do anything to help. They say that's the way it is set up through some institute. If Ally does this check your auto debit acct and see if you are having the same problem. It's a rip off for the people that makes them RICH. You and I.

I had an auto loan with GMAC which was turned over to Ally Financial. I bought my truck in 2008. I recently paid the truck off. I was told that after paying your vehicle off and because I made my payment off of my debit card and not a cashier's check that they would hold it an extra 10 days. Well, 10 days came and went and still no title. I have been trying to obtain my title since Jan of 2015. My registration is now expired and now I have no way to work. I called Ally Financial numerous times about my title and every time you call them you get someone different on the phone. All they do is give you the run around. They promised me it would be in the mail before my registration expired. Well it's now expired. I don't know who they think they are. That title is now my property along with my truck which I paid 21,000 for. I don't owe them anything!!!

I tried to make a due date change from the 1st to the 22 of the month and was told I would have to pay a fee. I told them I did not have the fee. The women said in broken English "Don't worry. You don't have to pay that. We change date now." I soon received a letter asking did I forget my payment due on the first. I immediately call and they state "Yes you are 27 days past due" trying to over talk me. I was told the due date is now the 22 of February. I tried to get a deferred payment for that payment and they denied saying "You have to make a full payment." If I had that I would not be asking for deferred payments.

I read comments where ALLY purported to negotiate with the consumer and in the process of doing so, they repossessed the vehicle. Well, the same thing happened to me. Admittedly, I was late with payment due to loss of employment and illness. Not only did I make the negotiated payment as promised, the promised extension paperwork did not come to my residence until over two weeks later. I did not hear from anyone during the interim and usually, ALLY calls consistently when there is a problem.

We have a 5th wheel financed with Ally. We contacted them in Nov. about having someone assume the payments. They indicated there would be no problem. They did send an Application for Transfer of Equity to us. We finally got someone who wanted to take up the payments and we faxed the application to them. To date their customer service people cannot tell us what is going on in the process. Each time I call I get a different answer. These people do not know what they are doing. When I ask to speak to a manager, they tell me that they cannot forward my call. No manager available and other excuses. There is no phone number to call and speak to anyone else about this matter. My husband has had a heart attack and now has been diagnosed with Cancer since we made this purchase and we need to have this matter resolved. We are under enough stress without having to deal with something like this.

I have been paying extra on my car loan and Ally would pay the interest first then any fees associated with the account before applying my payment even if I am paying more than the monthly payment. I have over $300 dollars in late charges...sometimes is $17.00 to $58.67 in late charges. I have called to resolve this issue but the company refuses to return the money or credit my account. ALLY is unfair. ALLY has refused to resolve the issue. Don't get a loan with ALLY.

I leased a 2012 Jeep Wrangler Unlimited Sport for my wife on 2/27/2012 with a sticker price of $32,783.00. We put down $5000 as a cap reduction cost and first month payment PLUS TAX and had 36 monthly lease payments of $334.26, which we made every month without fail. Also in the contract was a "Purchase Option at End of Lease Term" (line 9 of the contract) which stated we could purchase the vehicle at the end of the lease term for $21754.00. Our mileage limit on the lease was 30,000 and we went over a bit on the mileage, so we calculated it would be better to try to sell the car rather than turn it in and pay the mileage charge plus unknown "wear and tear" charges.

I have an auto-loan with Ally Bank, I have had my loan for 4 years now, never been late because I had automatic payment. One month, when I switched banks, the automatic payment never went thru. By the time I found out about it, I was late. So I was truly late for one month. I checked my credit report 6 months later to find out that they had reported to the credit bureau that I was late for 7 months in a row. This was not true, which I proved to them by sending them bank statements showing that my bank account was debited every month on the same day for the correct amount.

Ally is claiming false property damage and threatening collection and false credit reporting if I don't pay them what they are asking for. I am planning on filing a class action lawsuit against the company for extortion if they proceed with their threat. Anyone with a valid claim please join me.

I got an email telling me that my account had been closed because it's "suspected" to be a business account. I had called a few weeks ago because my savings account had been closed and I didn't know why. In the middle of the call, the agent OUT OF THE BLUE asked me if I had a business account with them. I said yes, then said, "Actually no. I use it for personal reasons." Apparently from that statement, my account went under investigation (where they should have seen that I was using it for gas, groceries, etc.) Still I got an email today saying that the account had been closed. When I called to find out why, I'm told it's because I have a "business account." They claim to have sent me a letter warning me about this, but I never got it. But of course, that didn't matter and there's nothing I can do about it. Currently researching online bank competitors.

I agree 100% with all of you. I wish I had never done business with Ally financial. They are not going to help you out in any way. Their customer service is incompetent and pathetic. STAY AWAY FROM THIS COMPANY!! I CAN'T STRESS THIS ENOUGH!!!!!

I had a loan with Ally in early 2010. At that time they were a great company. This is not the same company. I am guessing different ownership. Not counting cable tv it is the worst company I have done business with. In 2010 I received a payment book. Not this time. I knew right there it was trouble. I requested one to deaf ears. Never, never do direct deposit except to your personal bank. I know better so didn't. Even if it is over 1% do it if you value your credit. By the time you finish with Ally you will pay more and lose your credit score. Anyway my first payment was due on 9/02/14. I made a $14,500 payment applied to my principal. I then made my first payment on 8/19/14 for 723.67. They credited me 647.34 on my payment and applied 76.33 to my principal. I didn't know this till I got my payment history I have been requesting for months. Finally just received it after telling them I was turning them into the IRS because I got no statement of interest for 2014. It was as bad as their monthly statements.

I purchased my car in November 2011. My credit was not good at the time so the car dealer hooked me up with Ally Auto. I've had wonderful experiences with them up until November 2014. Because my business gets very slow over the winter from about Thanksgiving until February, I have several times delayed payment. I did the same thing again in November 2014. I did this on 24 November; on the 25th I would be 15 days late and receive a late fee. I was told by the customer service rep to pay $86 plus and the balance the following month. I went online that day and scheduled a payment for $120 deciding on my own to split the payment in half.

I sent a complaint to Ally in regards to being denied a checking account. Below is what I sent to them, hopefully it will help someone else if they are going to apply. - I am filing a complaint. I find it disturbing that Ally is prejudice against folks with low credit scores to open a checking account. It doesn't make sense. I was denied to open a checking account due to a low credit score. I'm not asking for a loan, or a credit card. I'm asking for a checking account to put MY money in your bank.

I sent a payment to Ally is error. They would not refund the payment and it does show up on our account. When we have called, we get different operators that give us different information each time we call. I have created a webpage entitled "consumers defrauded by Ally". Please go to that page, I believe that if we can get enough people we can get some resolution legally. They are not operating legally.

I have tried this service from Ally twice in the last year. Everything works OK until it does not and then it's difficult to get the correct information and the correct description of the problem. Ex: Sent a PopPayment to two friends and was told by email that both had been "successful" but, the people who were to receive the money did not receive it. You call Ally and ask the them what is going on and you get bizarre stories of third party companies screwing up or, incorrect verification blah blah blah.

I had an Ally loan which I admittedly fell late a payment on and even though there were a number of miscommunications that led to this I accept responsibility for. I began receiving 6-8 calls a day from an overseas collections agency claiming to be Ally financial. I was told different things depending on the particular caller. I began asking to speak with an Ally financial representative in the US. I made payment arrangements and all was well but I still kept receive these harassing calls from overseas. Many times they would tell me "I needed to listen to them", my account was in their hands now.

We called for a payoff amount on our vehicle, they gave us the amount. We paid that amount. 3 weeks later, when we still hadn't received the title in the mail, we called to find out why and they told us we still owed another $176 in finances charges. They couldn't tell us why or for what, just that the first payoff amount wasn't correct. The man on the phone actually asked if we financed through another company or paid it ourselves. Why would it matter? Later I called again and now the finance charges were $177.09 with interest accruing at .03 a day. I don't understand how you can call for a payoff amount and after you send it in, they can change their mind. Even the manager I spoke with could not be trusted, couldn't make up her mind why the extra finance charge. So exactly how do you pay off a new car early??

Before my next required payment due date, I changed the information on my account to reflect my new bank account as my old account only held $6. I called the next day and confirmed with their representative that the current payment would be coming from my new account. They confirmed the information. Told me my payment would come from the new account I entered. They however neglected to tell me that the payment for that month was already pending from my old account. I checked my old account a few days later to find my account negative over $300!!! I looked at my new account and Ally had taken the payment from that account as well!!!! So not only did they take a payment from an account that was not valid, they took double payment for the month and put me in the hole with my old bank adding late charges, etc.

I have tried repeatedly to tell the people at Ally that they posted the payment I made to wrong account. They will not listen to me, and only reply that that "can't see that on my screen". Well, of course you can't see that, you are looking at MY account and not the account where you applied MY payment. They won't do anything to fix the mistake they made and are threatening to "take away" my car over this one payment error which is THEIR error.

I got my 2010 Ford Fusion in July 2014. I have never really gotten letters about payments only when they are threatening to repossess. Now my car is repossessed. Really need info in how to get my car back. This is affecting my civilian life and my military career. I find it very rude and disrespectful to come to someone's house at 4 AM to repossess their car not allowing them a chance to get their things.

Paid off the note to my car which was originally finance with GMAC then turned into Ally financial. From day one this company has been a nightmare to deal with! First of all let's be real. I live paycheck to paycheck and no payment were not always on time (as in due on Friday but paid on Monday) BUT I always added an extra 15 to 20 dollars to my payment to cover the late charge if any. Any how I finally pay off this stupid note and lo and behold ALLY claims I owe additional late charges and will be unable to release my title until paid in full. So I go down to Western Union, pay in CASH and now these sorry bastards are telling me they have to hold the title until the end of the month because WESTERN UNION sent them a check! Someone please explain to me how this is my problem? This company needs to be investigated as far as I am concerned.

This is our first experience with Ally Financial and will NO DOUBT be our last. We leased a 2011 Buick LaCrosse from a local dealership and got financing through Ally. We've never dealt with this company before but the payment was slightly lower and made it attractive. Throughout the entire lease we were never late with a single payment. When our lease was due and we turned in the vehicle into a salesperson at the dealership. We did a walk around the car and told us everything was fine.

Worst customer service. The woman on the phone was not helpful nor was pleasant with me. Auto enroll/payments is a hack. Made payment ahead of time this month and then they pull out money again regardless if you already made a payment for that month. Then charged me $30.00 fee because that money was not in the bank. I am not happy with this company and I just started my auto loan. Regretting going with this bank.

I have a vehicle financed by Ally. I have only one year to pay off the loan. Two months ago, I contacted them to request -one payment deferral. The customer service rep transferred me to the appropriate person to set up the deferment and I was instructed what to pay. I went as far as calling the payment line to verify the amount before making the specific payments for the next month. The rep gave a case number and everything was set. I received a phone call today (3 months) later to inform me that the deferment was not set up completely and that I was 32 days delinquent in my payment. I was very upset and angry that I was getting a call because I have a 10 day grace period.

Ally - now in the business of selling cars??? I have a buy-out figure in my lease contract. This figure is computed during the initial leasing of the vehicle. MSRP on the vehicle is $33,665. After all is said and done, including the buy-out, Ally will be receiving $38,235. Not bad profit on a vehicle with MSRP of $33,665. You would think Ally would be happy to be making this kind of money on a vehicle, but NO. My plan was to have a dealer purchase the vehicle and get me into a new vehicle (to avoid paying taxes if I was to purchase as dealers are tax-exempt for resale). I have done this with 5 previous leases (all through "other" banks) and have never had an issue. Ally decides that if a dealer wants to purchase the vehicle, they are going to come up with their own price for that dealer (instead of the cut and dry "contracted" amount). Of course their price is $3,000 more than my buy-out price.

Vehicle was a total loss. The insurance contacted to get "letter of guarantee," in order to pay. Ally's Total Loss department (separate contractor), delayed for additional 4-6 weeks, incurring additional income by extending interest.

Beware of taking loans through this bank. Had an rv loan though ally. Sold it cause we were purchasing a new home. Anyone knows who purchased a home understands debt to income ratios and proving that loans have been satisfied is a major part of getting approved for a mortgage. So the camper had to go and I sold it. I called to see where the payoff was to be sent and was told by the representative it needed to be sent to Minneapolis, MN.

I wish they had an option for 0 stars. Worst bank ever. Reported to the credit bureau that I was late 9 times in a row. I called them to prove to them that I wasn't late, I had bank statements to prove money was sent to them every month. They refused to remove it from my credit and charged me over $200 in late fees. Customer service is horrible, no one speaks English. It's sad to see what GMAC has turned into. STAY AWAY!!!!

I had set up three payments to come out on certain days for January. The first one came out when it was supposed to, three days later was another for a different amount. I have all the emails on the payments I arranged, they claim I made a fourth payment arrangement three days later. I know this is false because I was in the ER and I don't have any confirmation email for this date. I contacted the fraud department from my bank and instructed them to ban Ally from withdrawing money. I will get a prepaid Visa and pay them that way so they can't pull money as they please. I'll also be speaking with the Dodge dealership I purchased the vehicle from and letting them know of this company’s ** ways.

Making a car payment online through their website, their customer service is incompetent and pathetic. STAY AWAY FROM THIS COMPANY!! I can't stress this enough!!!

I opened up a set of savings and checking accounts with Ally Bank about 2 years ago, after seeing multiple advertisements about their interest-bearing checking accounts and ATM reimbursement fees. I do have a set of checking and savings accounts at a local bank, but I liked the fact that I could avoid a trip to the bank using my Ally accounts. The thing I haven't liked since day one is the fact that they take 2-5 business days to add funds to your account after you deposit an electronic check or wire money into your account. It never caused an issue for me, it was just really annoying.

Unfortunately my wife got behind on her car loan payments. She struggled to get enough work and bounced back and forth a few times between 30, then 60 days late. She went 90 and we started looking for extra cash to get it back to 60 but they went ahead and sent her account to collections. They're right to do so in default situations..

I financed my 2010 Cobalt through GMAC...they turned me over to Ally. If I had the money, I'd pay this off today and be done with them! Other people have said the customer service is bad...it's HORRIBLE. You can't understand a word they say. They have no respect for customers. I am 70 years old, and these clowns call me by my first name. They bug you so much when you're late with payments, it's unbelievable...even when you call them back, they keep calling you. Just lie to 'em. Screw 'em. Tell them you have a new number or that you're moving...but if you play by their rules, you're going to get harassed if you're late.

Made a agreement for payment in the month of November. I followed through on my end. They said it would not be on my credit report. Guess what? They got their money and reported me late on my credit report.

I am completely heartbroken and angry over our year-long battle with Ally Bank. When we got our vehicle in May 2012, our loan was originally with GMAC, and for the first half of that loan, everything seemed fine. I'm later notified through mail that GMAC had sold, turned over, whatever to ALLY. That's when the nightmare started! We immediately started getting phone calls from ALLY to pay our payment on time or they'll repossess our vehicle, even when the payment wasn't even due for 2 more days. I don't take to threats, cause I knew when my payment was due. We would get up to 10 phone calls a day, some harassing and sometimes they would hang up on us. I couldn't even answer my phone like a normal person because it was ALLY.

Ally Bank insisted on holding their lien on my car title for eighteen (18) days after having cashed my paid account in full check electronically. The way I see it, once they have the funds in their account and my account is paid in full there should be no cause for them to hold the lien on my title. They also have the poorest customer relations system I have dealt with as far back as I can remember. It would help if their customer service people were not made up of English as a Second language population, or not speaking Ebonics. But then crumby company, crumby business practices, crumby help kind of all goes together. Needless to say I will never deal with Ally again and I will share my experience with them to other potential customers every chance I get. What an outfit!!!!!

My 2013 Chevy Cruze was financed through Ally Financial. I have always been on time with payments for almost two years. I had a financial set back and was 2 1/2 months late with payments. I called ALLY in late October for a lease extension agreement which they granted and said the paperwork would be mailed within 7-10 days but I had to make a payment of $234.94 which would be for October and November to catch me up, which I did pay online. However, the lease extension agreement never came until almost 4 weeks after I made this payment. I called Ally, several times, to be shifted back and forth from one department to another. I explained my concern as I hadn't received the agreement but I did make the payment. Once I received the agreement I called and it had expired!

Receive over 5 phones calls a day from Ally over a loan I'm just the co-signer on. They call my employer + home, have tried to explain that I'm only a co-signer and don't know why my son is late, he lives 1500 miles away from me, only to find out they never contact him. I found my son was late on his payment. They put a 30 days late notice on my credit - dropping my credit score by 3 points. So to try this from not happening again, I caught my son's note up to date, only to start receiving phone calls again every time the loan is just 1 day past due. I guess they figured they got me to pay once, they will keep bugging me, only to talk to me like dirt, every time I try to explain to them to stop calling me.

In case none of you are aware of this. Ally Financial was investigated and found guilty of discrimination against minorities and forced to pay 98 million dollars. They are still discriminating against consumers but now it's against US military servicemen and women including vets. Ally is charging vets higher interest rates than others while denying credit to active duty military. Many who do get financed through Ally find higher interest rates and that they can't get anything done through customer service. I have read where Ally reports false info to credit bureaus just to hurt those who served. Although the reasons are not known, it is clear when you attempt to speak to Ally customer service. I have not known anyone who can get someone in customer service who does not speak third world broken English. Seems as though Ally customer service must be located in the heart of Iraq. If any other vets have questions about Ally and discrimination, I urge you to file complaints with the CFPB and the DOJ. This discrimination has to stop and Ally needs to pay our vets back for their discrimination.

I was moving out of the country so had to do lease transfer of my car. Initially it's really hard to find a buyer and finally I found one and called Ally if they can email the TOLO (transfer of lease obligation) form and said they can either mail it to the address which takes 5 business days and fax it which takes 24 to 48hrs. By the time I received the form after a week the buyer was not interested in leasing my car and Ally does not do any pre-approval process. Once the form is sent to Ally through mail it's another 3-5 business days. If pre-approval process in place and Ally can send/accept forms and requests through email my lease transfer transaction might have been done 3 weeks to a month ahead.

Leased a $50k vehicle from GMC which is through Ally financial. Requested my payment date at the dealer which was not the same day of the month as I was leasing. Dealer said all I need to do is call Ally once an account has been established. So I did on the first day, I received my account information. They wanted to charge me a fee to change my date and not just the interest but an actual fee. I elected to take a survey at the end of the call which the agent knew I was not happy with my experience so while she was "transferring" me to the survey I was disconnected. Typically I would have just let it go but this was my first experience with Ally and I'm paying them a lot of money so I called back in and explained to the new agent what happened and that I just wanted to give some feedback on the survey. She agreed to "transfer" me again and same thing. This company is a joke and the reason I will never own another GM vehicle again. What a worthless company with horrible customer service. My advice: STAY AWAY and if you want to buy American go with Ford.

Opened up 5 Ally Bank checking accounts. Got my debit cards. I tried to open up 5 more checking accounts. They restricted my account. Asked me for verification documents. I sent them my details. The representative called me back after speaking to her telling me they decided to close down all my accounts and will mail me a check for my balance. When I first opened up my account I asked their representative specifically how many accounts I can open. They said I can open up as many as I want. The representative was also asking me what are my purchases. I told her it's my private details. Basically wanting to know what I'm doing with these companies I'm making purchases from. I told her that's my personal business. I don't ask her if she buy panties/underwear. Basically they were low and trying to find out what I'm doing and how I'm making money or spending it like some industry thieves. And they closed my account.

Paying online for a car payment with this company is the most frustrating experience ever. I can pay ALL my bills online with no issues ever. This company's website is down more than it is up. If you call for assistance, the poor employees try to assist you, but it never fails that they will end up telling you the system is down and I will need to try again later. This goes on for days and days and days. I will always ask them if the site is still down later, will they take my payment over the phone. The answer used to be "yes", with a $15 service charge. Now the answer is "no, we don't take payments on the phone."

Our vehicle was totaled and Ally has thus far failed to send the necessary documents to the insurance companies in order to get the vehicle paid off...YET they continue to charge us and ruin our credit rating worse yet they apparently want US to fix it? I would love to, just how do we get the documents YOU have and get them to the people who need them?

I have a vehicle financed through Ally which is registered in North Dakota as I am an Active Duty Military member and that is my home of record. I recently received a bill for property taxes which were assessed in Missouri. I have spoke with four different customer service reps, one a supervisor, and one a "tax professional" all have informed me it is a valid charge and two states can tax me for the same property over the same time period. When I try to question this they all have given me the automated response of “Well because you are currently Stationed in Missouri even though the vehicle is registered in North Dakota and taxed in North Dakota you are required to pay county tax for a county in Missouri on the same vehicle.” I have researched as many laws as I can find and have yet to find any law which requires a person to pay taxes for two jurisdictions on the same property over the same time period.

We bought a new $40000 car and the dealer had the car financed through Ally. Five months later a drunk hit our car and totaled it. The drunk's insurance paid for most of the amount owing against the car. My GAP insurance paid the rest. Ally was notified and knew they would be paid. The entire amount for the car was paid but it took three months for the insurance companies to work it out. Ally was paid in full. When I went to buy a home I found Ally had reported to the credit Bureaus we were 90 days late. I have disputed and Ally continues to lie. We are suing Ally for damages. Stay away from Ally.

We had our car financed through Ally, and from day one it was awful. The payment information was sent to a physical address in which mail was sent back to them. We had to call them and advise them that we had not received anything about where to send payments to. After talking to someone in customer services we were able to get late fees dropped due to their error. Six months down the line, they come and repossessed the car claiming I hadn't made the first payment nor two others. I stated to the woman when the car was purchased from the dealer, he delayed first payment for two months. She checked the system and verified what I was saying. She then stated that I owed them $35.41 in late fees. Ally repossessed my car for $35.41 of which she was unaware until I told her the fee she previously stated was incorrect. This company is a joke, they took my car and want me to pay almost four additional payments.

Customer service is the worst I have ever had. Unfortunately it is not the fault of the employee but the practices of the employer. I co-signed for my son for a vehicle. He asked if he could skip payment so I called for details. First rep told me my credit was so good I could skip 3 payments. So I called back to get 2nd rep and she agreed to process my request for one payment. She asked me to make a partial payment so I did same day on the Ally website account manager which was two days before due date of 11/08/2014. I received an email thanking me for my payment on 11/07/2014. She said she would be sending me some paperwork that I need to fax back. I received the paperwork 11/22/2014 and just sent fax today 11/24/2014. When I arrived from work today I received a letter from Ally saying they were going to refer me to the credit agency for a late payment and would be adding late charges to my account.

By law a creditor may not call you before 8:00a.m. I have been receiving dunning calls as early a 7:40a.m. I became behind on my auto lease after the deaths of my daughter and husband. Even though I explained my hardship, I was told they were going to put a lien on my home (Totally illegal). I have made an agreement to pay by such and such a date but still am being harassed. STOP THE INSANITY!!!!

Ally has the worst customer service policy. Ally is totally unfair to customers. It doesn't matter what is going on with the customer. Ally refuses to budge or accommodate anyone. Whatever rules or policies they set up, they refuse to budge. They are totally unyielding and extremely unfair. The only way is their way and they do not care about the customers at all. I find Ally extremely offensive and I wish I never had to deal with them at all. Not asking them to bend their rules but accommodate me somewhat.

Ally told me it would close my account if I did not provide a physical street address. I value my privacy, and I have a post office box which receives all my mail. This is a common practice in the United States and has been so for a very long time. Anyway, I told Ally to go ahead and close the account. There was no attempt to transfer me to an account recovery specialist, no understanding of privacy; it was goodbye to the customer, full stop. This is a despicable bank. That must be the reason why so much official effort is being made online and elsewhere to portray Ally as "number one," as if this bank is the greatest thing since sliced bread. It isn't.

I move from other country, buy my second car and finance with Ally finances. They have the worst customer services of finance I have go through. The payment process is bad. If you want to pay over the phone, they send you to automatic process. This automatic process is bad something and you ending pay $8 extra for customer support. When the automatic process don't work, wish in not customer people fall.

My wife and I had two checking accounts and a savings account with Ally. I liked them for their low fees, and customer service was pretty good as was their online banking. Out of the blue, my accounts were all closed without notice. I contacted Ally, and they told me that the mailing address on my wife's profile was invalid. I was pretty sure this was untrue, because about a month earlier we got an urgent call from Ally asking her to update her address.

I have a car loan with Ally Bank. They are the worst auto finance company I have ever dealt with. They took an extra payment out of my bank account and when I called to get it credited, I did as they asked and faxed all bank paperwork to show the duplicate payment. The payment was never returned and every time I called, no one had any record of what I was calling about. I kept having to start over. No one ever calls you back. I finally had to file a fraudulent claim with my bank. I received the money back form my bank in a week. This was after fighting to get it back from Allly for over a month!!! Then I got a payment extension in September. I signed the paper and faxed it back. They said I would not have a payment due until November. I had a fax confirmation showing it went through and the girls name I sent it to.

I went to buy a vehicle today and found that Ally would not qualify me for the incentive rate of 2.9%. I already have one vehicle financed with Ally at 0% (from a 2012 incentive) and was trading in a vehicle financed with another company. I also have great credit - no debt beyond my mortgage and a car - and a decent salary. GM should be careful about offering incentives and then allowing Ally to make that decision for them. My loyalty to GM is diminished significantly based on their relationship to Ally which leaves them unable to actually provide their advertised incentives. I will specifically seek out non-Ally using auto manufacturers for all future purchases. I would post this to the GM category, too. Ally is negatively affecting GM.

I bought my car in March of 2014 with a five year loan. I paid the loan off in six months. The day I paid the loan off a negative report was made on my credit, another report was made 4 days later. I called and was told my complaint was sent to the proper department and I was given a case number. I was also told they would be calling me in 48 hours. Five days later I called Ally Bank and was told it would take 6 to 8 weeks to get the report resolved. I have now been turned down for a loan on the house I was in the process of buying before I paid the loan off!!

Log in to pay is spotty as far as site reliability is concerned. Will they come for my car because their website doesn't work? How could the auto dealer put my loan through these people? Are they legitimate? I need to refinance this loan ASAP! Warnings to all..... I am very afraid because I am unable to pay because their website is always down...

I have received over 5 phone calls every single day from Ally. They are the most rude and arrogant pieces of sick on the face of the earth. First off you cannot understand them because they barely expect English. After I answer the call they ask for my account number which I don't have handy. They then ask for my FULL social security number over the phone which I refuse to provide because of all the things that can happen nowadays. So I politely ask to provide only the last four digits, so they then proceed to hang up on me. When you make a payment arrangement with them they lie about their cutoff times and barely you either way. How has the attorney General or BBB not brought a lawsuit against these filthy animals for harassing consumers.

I am a small business owner and financed a new car through Ally. I began having financial difficulties and became late with my payments. Every time I called before the payment was due, or on the due date, to make arrangements. I met the promise to pay date every time. Once I called and Ally offered to lower my payments, which I agreed. The new paperwork was sent to me and it required a small payment. I was told the paperwork and payment had to be sent via FedEx and they had to receive it by a certain date. They also stated I should call them with a tracking number once sent, which I did. Everything was sent for next day delivery by 10 AM.

Refinanced my house to pay off high interest loans including 2 cars. Sent Ally 2 checks issued by bank and 1 check on personal account. This covered the full amount as stated by Ally. The payment checks were sent to the processing center in Louisville KY. Ally says they do not have a record of the payments being processed. Try and get a phone number for the processing center - IMPOSSIBLE. I feel like driving there and banging on the door. I called Ally twice today to have them track down the checks and yet I got another call saying "Where is our money? You are overdue." I would honestly rather deal with the mafia than with Ally. At least with the Mafia when you pay off the loan you get a thank you and it is done with.

I have a car loan through Ally that I've made payments in timely manner and double payments. When I tried to make a phone payment the past month (usually the manner I do it), I was told that payment would go through Western Union and an $8 charge applied. When I told customer rep that I never had previously paid a charge, she argued that wasn't true. She suggested online payment. I was not able to access or pay online. When another conversation took place without resolve, I said I'd mail a payment. Account was maybe 7-10 days past due now. I was receiving ongoing phone calls, bordering on harassment. I obtained funds and got cashier's check for more than adequate payoff amount. I alerted a customer rep to make note of it. I continued receiving NUMEROUS phone calls. When I tried to get a name from a customer rep to make sure it was documented, she refused. I spoke with a couple of very rude and incorrigible reps. I finally spoke to a supervisor and he said there was no note. I gave him all information again. I would never deal with Ally again!!

I had asked for an extension this past September. I only needed two extra days but the associate said I would have to do a thirty day extension in which I agreed to. The extension would be granted if I'd pay $92.97 by Oct 7th and $216.72 by Oct 22nd. I met those terms. Today, Oct 23rd as I sit in a seminar I receive a call from Ally, so on my break I call them back and the associate informs me I am two months late and my lateness has been reported to the credit bureaus. I hastily explained to the woman that this can't be right, explained the extension etc. She then proceeds to tell me that on Oct 21st my extension was rejected for reasons that were not specified on her computer screen. She said then my representative should have contacted me and told me. I then told her that I have a letter dated Oct 1st stating Ally was pleased to accept my extension as long as the payment terms were met, which as of today they were. I asked her to transfer me to my representative because this associate really seemed to know little and she did.

I have been a customer of Ally for almost two years now. I got my car approved through them and everything was going good. Made my payments on time, until I lost my job. I let them know that I would be able to make little payments at a time and they said that was fine. Everything was okay, until today when I got a call from my Uncle saying Ally was here to repo my car. I immediately called Ally and told them that I just spoke with a manager about a couple weeks ago and that we came to an agreement on what I can do. They told me that they had no record of it whatsoever and I never talked to them.

I wish I had never done business with this Ally financial. They are not going to help you out any way.

I have an issue with a lease-end charge....I am filing a complaint with the Consumer Financial Protection Bureau....this is the same government agency that fined Ally earlier this year for charging higher interest rates to minority purchasers....

I got a call the other day looking for a person with the same name that was dead. I was like, "What? I am still alive." Well they said they had the wrong person and I said ok and they hung up. In Saturday's mail I get this letter to the estate of me in care of my address. What is wrong with these people? They are just stupid and should be removed from doing business. My husband passed away last Feb. 2013 so I did a voluntary repo on his car. I did not need 5 cars. I paid all but 136.64 which is suppose to be paid the first of next month. Now I am not going to pay them. I can not believe they are this stupid. I would NEVER EVER do business with these people ever again and anyone that does I am sure you will regret it sooner or later. They call and harass every month even if you are not late. They are just unprofessional, unethical and belligerent. Nothing has been resolved as of this minute but believe me Monday morning they will wish I never called....

My husband and I purchased a vehicle in Arizona which we financed through Ally Auto. A year ago we moved to New York. I updated my mailing and billing address with Ally as well as had them fax a copy of the title to the NY DMV so that I could register the vehicle in NY.

When I initially got financed with them for my car loan, the first thing I wanted to do was set up automatic deductions, as making my payments on time is very important to me. They told me that I did not have this option. This struck me as odd in itself. Fast forward 9 months later, the problems began. I made a payment and I believed that month was paid. But they informed me that they couldn't get the money and it was returned back to my account. I got behind on my payments and when I called to make a payment they told me that I was on the repossession list. I received no notification of any kind, however I knew I was behind and I made the payment. I had to pay a third party through money gram which was strange but I just wanted to get caught up. From that time on, I made consistent payments. Fast forward 3 months I simply called to make a payment and they informed me that they had not received a payment in 82 days. I just paid the last month and the total balance on my account a few a months ago, so I knew this was impossible! They proceeded to tell me that I was on the repossession list again! And they gave me an impossible amount that I owed!

Before I go into my dialogue here about the worst bank I have ever dealt with in my life is Ally Bank, these people should be prosecuted and shut down once and for all. I purchased a used car in December 2013. I have been making my monthly payments on time every month and I have the proof as my bank statements indicate it, as I am in the process of repairing my credit due to a vile divorce. I received no phone calls, U.S. mail or any emails whatsoever. I was getting ready to go to work and it was about 7:30am and I came out the door and there was this ** at the end of my drive way with a tow truck. I asked him, "Who are you...? Identify yourself immediately or I will call the police right now". He said my car "was out for repo and we have to take it due to non-payment." I informed him that was not true and I said "wait here and I will be right back." I came back out and showed my last 3 months of bank statements showing the debits to Ally Bank Auto. He replied to me, "Sir, I can see you paid, however according to Ally Bank you are behind 3 payments and I have to take you car."

MAC was bought out by Ally. I purchased my vehicle through a dealership in 2008. My payoff was for May 2014. I called and asked for the payoff amount and I wrote the check. This was November 2011. I called a week later to confirm payment and still nothing. This went on for 3 months until Feb. I got a call saying I was 3 months behind and they were going to repo my vehicle. AFTER providing the copy of the check and verifying it was cashed and applied in December, they tried to apply some of it to the back owed and said I had a different payoff amount.

I purchased my car with National Auto finance back in 2008 which at some point was taking over by Ally and I have had nothing but problems with this company. My loan is officially paid off but according to them because I was late making payments I still owe money from some type of daily finance charge for every day over 30 that my payment was late. When I asked the customer service rep where this was written on my contract she told me it doesn't need to be. This was the first time hearing about this and I never signed any papers agreeing to these terms so I asked to speak with her supervisor and she connected me to some man who reiterated what she said and also told me that the monies that I have already paid can be put where they feel like putting them thus making looking like my car is not paid off.

I was at work. My daughter came home, took a shower. While she was in the shower my youngest daughter answer the door. They gave her a piece of paper and told her to sign it and they were taking them car. She didn't know what it was. They towed it away with all my other daughter's things in it. They would not tell her were it was. She called me at work screaming, "Mom they took my car." I had no idea, no letter and then say I missed a payment in Aug and I'm 80 days late also late charges. I would of paid but of course it was then weekend 600 pm and I had to rent a car for my daughter and it cost me 200 dollars and we don't know where the car is or her things. I guess I need a lawyer.

In 2010 we bought our new Dodge pickup, we make our payments on time either we mail it in a week before it is due or pay it over the phone with Western Union. On both types of payments, we have had problems. When we mail them in, they get them on time but are not processed until the due date, and the same thing with Western Union. They do not process them until after it is late. Then I start receiving phone calls from them usually 2-3 times a day. They do not leave a message.

My loan is close to being paid off. I was told by two customer service agents and one supervisor that they could NOT STOP taking the payments out of my account even when the loan was PAID. They said that only the car dealership where I purchased the car could stop the payments. Unfortunately, my car dealership CLOSED several years ago.

I purchased a vehicle and Ally was the finance company. I decided to trade the vehicle in and I cancelled a warranty. Ally received a check 2 weeks after the vehicle was paid off and instead of stating they had no interest in the vehicle, they cashed the check and now refuse to refund what is owed to me until approximately 2-3 weeks later. Never use Ally!

I made a payment through Ally on august 16th, the day before my payment was late but because it took 2 days for the payment to process. They now show I was late. I called 10 times to talk to someone to help me and all I got from anyone was, "we will report it and get back in touch with you"! They are a bad group of people to have to deal with. I have two loans through them in the amount of $60,000 and this will be the last time I ever have anything to do with them! Can't believe no one was willing to help me when I have an email that says I made the payment on the day before my late day!

Ally Bank repossessed my car even after catching up on 2 payments. The car was stored 10 minutes from me 5 days after being taken and then moved without notifying me 1 hour away. I've gone round and round with this company to get my car back. Now I have to take a day off of work to get it. This company has been a pain in the ass for many years. I never received any Notices to Cure as they say they sent out. Has anyone else had same problem??? Considering lawsuit. Any interested parties contact me!

I opened this bank account under the premise that it would make for easier deposits and checking, despite my misgivings about it being completely online and having no physical access points. After making my initial deposit, I was told it would be over a week before I would have any kind of access to my funds by way of debit card or paper checks. When I started to run low at my current bank and needed access to the funds in my Ally account, I was told it could still be longer before I could use the funds. I was then told that I could make a wire transfer from my Ally account to my local bank same day with no problems.

Have got many different payoff amounts. They will not talk to me regarding payoff on my 3 year lease. Only dealer can. Have gone to many dealers only to get multi payoffs. Dealer to inventory ($37000), if I pay off car myself ($34000) and give truck back ($39000). One dealer said they have incentives from ally and can payoff truck at the $34000 and the other dealers can't (all ally dealers) and need to trade truck in at the $37000. Called my bank to refi (I like the truck but want a car). Why can't the dealer pay what I can pay?? I will never lease again. 800+ credit and feel like I am being screwed. Got trade figures of 32k. No problem with that neg. - not ok with another $3700. Thanks for reading, any help will be thoughtful.

My daughter made a mistake and signed for a friend so that she could get a car. Ally was the finance company and they never checked the insurance card provided by the friend. It was false and not even my daughter's insurance company. Now the guy is in hiding and not making the payments and we called for them to repo the car. They said they can't cause it is not in our possession. They will not help my daughter in any way so we have to go to court. Never deal with Motor Concepts either, they are thieves and work with Ally. We need help and if a class suit is formed we will be there.

I informed Ally Bank that I was typing a complaint to Consumer Affairs and Better Business Bureau about the mishandling of my request for funds to be transferred from my CD to my outside banking institution. I was also going to post to BBB.

You cannot get a loan amortization schedule from Ally. So you do not know when due, payment information, interest rate how applied to loan, how loan was calculated nor what happens if send more than loan amount in. Does this apply to all loans they have? You have to give permission to Ally to make an automatic payment deduction from your bank to send payment in online. Not a good idea if you want them not to have whenever they decide to pay your loan payment.

I have had my car since 2012... I owed about $10,000 a year ago.. still making payments. Every time I go into their website, it STILL shows I owe not $10,000, but OVER 10,000 dollars!!!!!!!!!! No one knows where the extra fees are coming. Even paying a late fee I think it CHARGES you and adds to the amount. I just don't know how to explain this... These people are rip offs and thieves! I can see now I will NEVER be able to pay this car off because they will keep ADDING to the amount... It's come to the point where I don't know if I even want to keep wasting my hard-earned money on this every single month!!!!!!! NEVER EVER do business with ALLY. I know I won't!!!!!!!!!

I financed a car for 12,500. I have made 21 payments and owe 12,900!! Asked for a lower payoff, not an option with them!! I have never been late on a payment!! This place is horrible. Never use them. You are stuck upside down for as long as you finance your car!!

I paid my 2007 Tahoe off. Ally extended payments for us a couple times. We were not told about any fees to extend a payment. At the end of the loan after we paid our final payment and requested out title, Ally said the only way we can get our title is if we pay them $1,500 in late fees. We never agreed to these late fees, we never signed anything. The people we have spoken to in particular Alyn ** in customer relations department. She will not allow me to speak to her supervisor and said she is the end LL at ally and no one else can help me. She also said she is the legal head of the legal department. When I questioned the legality of the action she said, "sue us, we are a huge company," and I will never win! The only way I can get my title is to pay the erroneous fees. They also charged off my credit report over a year ago and still want me to pay the fees.

August 19, 2014, I called in a payment over the phone via Western Union for $8.25 payment fee. I always pay my car payment in this manner. The payment was due August 21st. The automated phone system would not release a confirmation notice so it connected me to a Western Union customer service rep (Louis). She took my information over the phone and said she could not get a confirmation notice. She instructed me to call the Ally bank the following day to see if payment was received. I called Ally Bank, spoke to Melda on Aug. 20th. Marian did not transfer me to another Western Union, she took my information right over the phone, gave me a confirmation number and confirmed that no other payment would go through without a confirmation number. August 21, over $1200 was taken my account including my savings and a $15 overdraft fee.

Someone that I know was apparently late on a payment with Ally Bank on a vehicle. This person has paid the late payment. HOWEVER, Ally has this in collections with their collections department and has contacted everyone in my FACEBOOK friend's list. I do not have a loan with this company. I do not owe money to this company, and yet Ally's representatives have contacted everyone I know threatening them, asking them personal questions about me and my CHILDREN!!!!! They have told everyone they have called that they are going to call my place of employment making them believe I have done something wrong. Those that they call have told them NOT TO CALL again and yet they are repeatedly calling them, and some are people I haven't seen since I was in HIGH SCHOOL. I want it stopped NOW or I will join with the other people on this and file legal action.

Look, we all know Ally is a bunch of incompetent morons who took $17 billion from the Government to bail themselves out. To date, they still have not (and never will) pay it all back. So accept the fact that Ally exists solely because of the largess of the US Government and US taxpayers. That said, Ally is unable to keep track of payments, property taxes, titles and other things that lease and loan servicers are supposed to do. They farmed out all their customer service to the Philippines (how's that a slap in the face of the US taxpayers?) and aren't accountable to anyone.

This is the fourth year I have had a lease vehicle and Ally Financial. I complain every year when I receive an invoice to pay my Property Taxes. I understand I have to pay the local property taxes and do so. However, I refuse to pay a sales tax on top of the Property Tax. I have never heard of taxing a tax and neither has my local tax assessor. They showed me the invoice that they charge Ally but Ally then places a sales tax on it. I have called multiple times and keep getting the run around. How can they get away with this. If you think about it, it adds up when you do it to everyone that lease a vehicle. Can you say... Class Action Suit. It has been over a month this time and still no response. They keep saying they have to look into it.

Lien release mistake address for critical sale of vehicle. Lost sale on vehicle due to incompetence of Ally. The address supervisor sent package to was never our home address and have no idea where he got from. Supervisor incompetence for Ally Financial.

I bought a car in 2010 & I always paid my note. I even paid more than they ask for. So we went looking for a new car in august 7th 2014 & found out we owe almost $8000.00. When we have bank statements that we paid, left us owing a little over $ 4000.00 & to top that, now they charging us $1.50 a day. Now for what we don't know, we can't get no answers on why we owe so much. So I guess we will have to get a lawyer to get to the bottom of this but I will never deal with Ally again.

I got suckered into using Ally when the auto salesman told me I didn't have great credit and he couldn't find me any other loans (turns out my credit is fine, and he only tried the one bank because Ally is their main affiliate). For the first several months things were okay. Then they started calling, saying I was behind on payments that had already cleared out of my bank. I sent their "Accounting" department copies of my canceled checks and they assured me it would be taken care of.

On the last payment we apparently were late. (I still am not sure about that.) Apparently the last payment is not due on the regular payment date, so they called my husband and he said he would pay it in a few days (on our pay day). Well, they said ok, but did not wait. They put us into collection. We were late three times out of 6 years and the last payment they sent us into collections. So we paid the collection guy instead, but now we have a bad rating on that loan. This smells way too fishy for me. This was 2 years ago, and I just today reviewed my credit report. Well, I have learned a great lesson, but now I have to pay much more interest for loans, etc. Wish someone could do something about this company.

I am so pissed off right now I could scream. I have been on the phone with these people for over 2 weeks. I get a call every morning saying that I'm behind on my car note (I'M NOT). I have done everything that they have asked for me to do. I have never been late until now. (Because they are taking forever to process my paper work) They had the nerves to tell me that if it reports to my credit that they will have it taken off. ** that it shouldn't even go that far. The Department that process the deferred payments are backed up. So that's why I'm behind. Sounds like BS to me. Ally needs to get it together ASAP. I think the best thing for me to do is find another bank to carry my loan.

I purchased a GMC and financed through Ally since they offered 0% interest. I traded my vehicle in and needed a release of lien letter. After 3 days I still do not have my letter. They will not email it, only fax or mail. I chose fax. I have been told twice they are having "system issues" and cannot assist. I have been told twice the fax was sent, only to be told by the next person it is not scheduled to be sent until 4:30 this afternoon. I asked to speak with a supervisor twice and both times they told me they were unavailable. I have now been told I will receive my fax within the next 30 minutes. We will see.... For something that is their business and should be routine, it is extremely frustrating to have to deal with their support groups!

We are incredibly upset with ourselves. We bought this car in a hurry and after asking the dealer if anything in the paperwork changed - "oh of course not". We signed for an insane interest rate - ok that's that and we are determined to pay this off as quickly as possible. I made a payment of 100 dollars extra and had to call and tell them I want it to go to the principal or unpaid balance. I was told any time I make an extra payment that's what I have to do. (I was disconnected during this phone call and had to call back). The next time I made an extra payment, I called and was told no problem. This time I made my regular car payment and a few days later I paid an extra $400. My next payment isn't due for over a month. I called them and told them I want the $400 to go towards the principal. I go online to make sure what I said happened and of course, it didn't. $372 went to the principal and $27 went to interest. When I called to correct this, I was put on hold and disconnected. (accident? doubtful) So I called back to wait another four minutes on hold and was told to hold again. When I told the girl that I am always disconnected, she assured me she wouldn't drop the call (strange she can assure that).

Sent payoff on June 17, 2014 for our truck after logging in online and getting the so-called correct payoff. Received email July 27, 2014 from them. With many attempts to log in with an apologizing for website being down. On July 28, 2014, called Ally! They tell me they did not get the payoff then give the amount of the payoff. Then want me to send proof that I sent payoff which was made through my Bill Pay at my bank. The first lady I talked to said it was $33.11 short and hung up on me. Second lady name Zai stated after holding for 5 minutes, the payoff went up to $33.36 and she could not take payment over the phone due to system being down. She suggested I go on the Ally site to pay balance. She had just said the system was down. Then she hung up on me. Very bad business. Very shady business practices. Oh and I sent $33.99 just in case the payoff change again before confirmation on website of payment received. Called originally to ask where the title was since I had sent payoff in June.

You know after reading all of these HORRIBLE reviews I truly regret leasing with Ally Auto. I was two months behind on my payments BECAUSE I was sold a vehicle with a bad Cadillac converter. SO I had to put $700 in the car to repair. I got behind on payments because of this. I never received a letter, email, or phone call... but I got a knock on my door last Tuesday after 9pm. I walk outside to see my vehicle up on a tow truck. They screamed, "Your car is being repossessed due to non-payment". I was told by the NASTY tow drivers I could not open the door to get property out and they want the key. The next morning I call Ally to see what was owed on the vehicle and it went from $512 to $1008. I was never told my car would be moved to another lot. I called back two days later and made the payment, but the tow company had already scheduled a pick up for my vehicle. I called the tow company so I could clean the car before and the man said all of my property was already removed from the car.

I leased a car at a local car dealer here in Salem Or., this was my first lease and it was through Ally Financial. My lease was finished up in May. Ally sent me a return kit so that we could go over the car and make sure it was up to their standards of normal wear and if something didn't meet the requirements it was cleared that we would be charged. So I got the kit checked everything out and we had a stone chip that was too big, so my wife and I replaced the windshield brought the car back to the dealer ask them if there was something I needed to be aware of because I didn't want to get charged for something that I was not ready for. The salesmen said "oh don't worry about it, your car is in great shape and it even has 5000 less miles than were allowed."

We called yesterday to pay off of my car loan, which, with any other bank have never had an issue. Same crud. They won't give information. Could not understand them. They are all foreign speaking. Will NOT allow you to speak to a Manager. ABSOLUTELY a scam company. I will never, ever, use them again!

Nobody you talk to at Ally bank has any authority to do anything. All they do is ask your security questions, then say, they can't do this or that. I told them to stop trying to collect from American Express because I already paid them. They claim American Express is the one trying to collect from Ally bank, and they have no ability to work with American Express. I told them to sue me for the $17 charge for the bounced payments. My balance at Ally is zero after all the problems I had with their bank. I travel frequently, and when I get cut off from my bank account, it creates big problems.

No walk in location, which was never conveyed to me when I got my truck loan. Barely spoke English. They take 24-48 hours to even consider faxing you anything like a payoff or lien release. And since there is no walk in location, I had to find someone to MAIL IN $17,000 to an address in KY, and wait for me to hear back to see if the money went through, and the buyer had my truck the whole time, so if they mailed in a bad check I would've been SOL. THEN it took 3 calls to get the lien release faxed, which then took 24-48 hours for them to actually do it EACH TIME. That took 3 separate attempts. I could go on and on! I called a total of 14 times in a week to try to figure out how to pay off my truck! Waiting on hold, getting "disconnected", and transferred around.

Originally I leased a 2013 GMC Terrain. Unfortunately my Terrain was totaled by a drunk driver. Unfortunately I also had this car financed thru Ally Financial. I have purchased a lot of cars in my lifetime but I have never financed thru Ally and I will never again. When my vehicle was totaled, I called Ally Financial to find out how much the payoff was. My response from them was that they were not able to give me that information. Hello, I paid each and every month on this truck and this is my right to know what the payoff was. To this day, they would not give me the exact figures.

I called to get a deferred payment and in California all I had to do was send in $197 on May 30, 2014. So I get a letter about two weeks later saying I'm late on my payment. I called them and they said, "Oh, everything is fine." So why am I still getting letters and now I'm two months behind. I've called these non-English speakers 4 times. I don't know what to do now. DO NOT USE ALLY. Not the first bad encounter with them and I've only had my car 2 yrs.

My mother made a deferred payment arrangement with Ally on the 6th of the month and today is the 27th of June. Since the 6th of the month they were supposed to send out the proper paperwork so that there would be no late fees however now they are saying there will be late fees because we didn't return the proper paperwork. How could we return something we didn't receive? We gave them a fax number on the 6th and each rep we spoke to said they were sending the papers via fax. That never happened.

Got my car in Nov. My first pay was due in Jan. on the 5th which conflicts with my rent. First payment was late because I paid my rent but tried to change my due date. Never happened. Couldn't get an extension then. Now I'm 2 months behind. They repossessed my car. Wanted me to send money in and still pick my car up... saying they would lift the repossession if I paid the money. They don't work with you - just full of crap. I surrendered my car and leaving them alone.

I have my car payment through Ally. I should have never bought this car because I am in an upside down loan which I have through Ally. I have a 2013 Malibu and it is only worth half of what I owe to Ally. I am struggling in making payments and have talked with Ally 2-3 times and they will not work with me at all. Please pass this onto consumers.

Ally Bank has lost a money order I sent them. It was cashed on April 18, 2014. I called MoneyGram and it has been cashed. I get idiot after idiot on the phone. Now, I'm behind because of the lost money order they cashed and I have to pay to put a tracer on this money order that they have. I'm not doing it. You call, get no answers, and they blame me for the missing payment that they have. Horrible, horrible customer service!! I am in the process of trying to refinance through my bank.

My son purchased a truck, was approved, and now cannot make the $1,000 per month payments. The truck is valued at less than half of the original purchase price in less than a year from purchase. There is something terribly wrong in buying a vehicle and the value is less than half in less than one year. I have filed a complaint with a consumer Federal agency and called them for notification purposes. This bank needs to be stopped. Please join a class action lawsuit against Ally Bank. Consumer Affairs, what can we do to create this effort to stop this bank's deceptive practices?

I made what I thought was was the full payment to pay off the car. I was assured of that. I then found out that I owed $43 of interest a few days later, which further held up processing the title to me. The processing time for the title for car paid in full is 10 business days. I had a buyer waiting for the car. I could not sign the title over to him for 10 days. And that took four phone calls to Ally, and had to speak to manager in India. Avoid this bank at all possible costs.

My loan is pay up until January 2015. At times I didn't pay a month. I didn't think much about it because I'm paid so far in advance. All at once I really looked at the monthly bill and my balance didn't change and all of the payment went into the finance charge. Then I get charged $6.00 a day. I have called and talked to them. I can't tell you how many times. One lady told me that I was paid up until November 2014. You can't understand the people on the phone and get no where with them. Ally Bank should be out of business and repay what is owed to all the people they are hurting. I wrote a letter to the President today. I hope he will listen.

After buying and paying off a vehicle with Ally, with NO late payments, I tried to buy another only to have them deny me an auto loan! This was a slap in the face after my payment loyalty. I truly believe these people when they're saying how sorry and uncaring Ally is! I work my ** off at two jobs to pay my bills and nobody deserves to be treated this way from a bunch of **!

I had a loan with them and they said I had a grace period of ten days. Made it 2 years with them before they told me I was getting a $5 a day charge for every day after the payment date. When I confronted them with the fact there was a grace period of 10 days with no late charges they told me I was correct, they are interest fees. Long story short this is where you go if you want to get ripped off.

If I could give this company a negative two stars, I would. Their customer Service is horrible and when you're late, they call and threatened you to pay it that day. My husband passed away and we didn't have life insurance so I had use my check to bury him. Ally called, I explained to them what was going on and they didn't care. They called me for ten days straight to make the payment. Finally, I had to pawn my things to make a payment.

I'm being charged for hail damage. Gave the car back after lease and was not aware of any damage. Car had Half the allowed mileage! Think you can make money off a 2 year old car with 13000 miles??? Not a happy Customer!

Same as the rest of the complaints. After being out of a job for months, fell back on car payments, asked for an extension, signed the papers, sent the money - no extension. Tried again for an extension. They said that this will be the last extension because I had one previously. Explained that I never got the first extension. They said they would check it out. Called after not hearing from them and getting phone calls for collections. They said this would be the last extension because I had already been given a previous extension.

I had horrendous experience with Ally bank last week, 5/23/2014. They are very unprofessional and outdated. I am a (legal) Immigrant with DHS Approved EAD card to work anywhere I want in US but this idiots won't open a checking account for Non-Citizens or non-Green Card holders, period. This is direct violation of Department of Homeland Security who issues the approval; but Ally bank clearly mentioned it that they can't open a checking account based on my legal status; which is complete BS. After applying, I had to call them everyday to get the status of the application. There is not even a confirmation of application from them to the registered email; which really made me to think about their procedure in first place.

Ally Financial are **. When you are behind in your payments and you make arrangements to pay the back payments they still come and repo your car anyway so that means they have your money and your car, go figure. And most of their representative have very very nasty attitudes and no hearts at all. Those who are very nasty do not want to work with you and don't care.

GM is in big trouble with Ally Bank as their financing and leasing institution. Avoid Ally Bank like the plague when financing or leasing a new vehicle. If you MUST buy a GM vehicle, make financing or leasing arrangements with another bank, at all costs. Ally will bilk you for late fees if your payment is 1 day late. I was often hit for late fees when my payment was on-time or received ahead of time. Ally is defrauding their customers and they couldn't care less about retaining loyalty of GM's customers.

Be careful when depositing money with Ally Bank. I deposited a large sum into an Ally Bank CD. The CD matured and I wanted the interest put into my checking account. Not only did Ally not compute the interest correctly, it took Ally Bank almost 3 weeks to correct their error on the interest due but also took almost 3 weeks to get the money into my checking account. Ally's response after I pointed out their error on the interest - "We have to update our records". I HAVE CLOSED MY ACCOUNT WITH ALLY BANK. Do not trust this bank.

An account holder from beginning, frequently get blocked from account due to Ally system failures... Customer support no help. Denied access two days now.. Told abruptly.. Rudely.. System was under repair & access could not be restored anytime soon. I got the "bum's rush" sort of. Business model apparently has shifted to "for every customer lost, we get 5 new ones so who cares." With 1,000's on deposit.. I am not amused.

Most horrible experience ever..paid every payment on time. Turned vehicle in under mileage and early. I had the carpet professionally cleaned. I suppose they had to get some extra money somewhere. My inspection report said, a remote was missing along with a headset. (everything was there) I even showed the car dealer as my witness. A minor tear and worn out spot in the leather seats and a scratch I was aware of. A total of $450.00. When I called and complained the guy really didn't care. Only deducted $100.00 for the headset and remote I said was there. It's all a game!

I purchased my car in 2012 brand new. They promise I could refinance for a lower payment in a year. NOT TRUE!!!! They won't even consider it today! WOW. I will never use them again and I have on time with all my payments. I did take advantage of missing a month they did offer, however, all that did was put that payment at the end of the loan. Go figure!

In late March 2014 I applied over the Internet for an account with Ally Bank. At the end of the application process I was asked to call the bank to answer a few additional questions. I did the following day. The representative gave me a 800 fax number and asked me to fax a copy of my driver license to that number using a transaction number. I did so the following day writing the reference number directly on the copy of my driver license. This was in early April 2014.

Looks like GM is paying their debt off by stealing people's funds they deposit into an Ally Bank account. Ally Bank has no security measures and will deliberately make your social security and other personal information vulnerable to identity theft. Ally Bank sent me documents via an unsecure email that contained my full social security number. You'd think they'd have the intelligence to email me something that had my last 4 digits, but no. They had documents which in an email both on the internal email system and emailed to a Yahoo type account with MY FULL SOCIAL on it. When we complained about it they said absolutely nothing. After we complained, our account was blocked deliberately.

I called Ally to find out what pay off was on 4/6//14, quote was good until 4/11/14. When I called again to find out how I could expedite paying off my car and get the title on 4/9/14 the quote went up. I was told that if I didn't want to wait the 10-14 business days for the payment to clear if I used a credit card/debit card/check over phone. They told me I had to send cash Western Union to be considered guaranteed funds. Interesting that a bank can process a card transaction within minuets to hours after a purchase, but they take 10 days to 2 weeks. So I sent the Expedited funds on 4/9/14, it is now 4/14/14 and they just processed the funds and have handed it over to the title department to process 2-3 business days so I can get my expedited title, might get it on 4/17/14. I had to create a FedEx account so that they would be able to send the title. It has cost me an additional $17 to use Western Union and have no clue what it will cost on FedEx. I hope they send it same day express like I required. But I doubt that they will. They seem to want to do it at their own speed and not follow my requests. I will never use Ally Financial services or any of their banking services again. I will request or find other ways of financing in the future.

I leased a Buick form the Buick dealer because they told me that the lease was the best and easiest way to do it. I turned in the car 6 days ago, 2 days before the end of the lease. I followed their procedure and got an odometer statement AND called Ally to tell them I turned it in and give them the details of where, when, who. It is supposed to be inspected within 24 hours. I called Ally twice to get status (they use the Philippines for call center). They make excuses like "I cannot find the dealer" or "It will be inspected and I will call you back". They never call back and I called today and complained politely and it was escalated to an American who did not even know their procedure - she said I was supposed to inspect the car with the dealer (not true, their printed materials say a third party will do it). These people have no clue what they are doing and this lease is now a major hassle.

I turned in my leased vehicle at the dealer 10 days ago. All the paperwork that Ally send you says the vehicle will be inspected within 4 days. Seeing it was not inspected yet, I called them. They said they just got the odometer reading yesterday and they will not send me an inspection report until it is sold at auction. I asked about the paperwork they send you saying it only takes 4 days. They did not know about it. They said they will send me an invoice for what is owed. The vehicle was returned well under the mileage limit and in perfect condition. The dealer who had an attitude because even they hate dealing with Ally said the vehicle was in mint shape. BUT I get nothing from them saying so, I have to trust Ally to send someone to get the car and cannot be present when the inspection is being completed; sounds a little suspicious to me and should be illegal!

I sent in my car payment 2 weeks early and paid additional money to go toward the principal. I had done this in the past but it was always posted to finance charge first. When I called about this they told me when I send additional money that I must send in a letter requesting that it be paid toward principal first. So every time I make a payment with additional monies over my regular payment I send in a note. This time I put a sticky note on my check telling them to post additional money to principal like I was advised to do. Well they scanned the check and tried to send it for payment to my bank WITH THE STICKY NOTE ON THE CHECK COVERING MY BANK ACCOUNT NUMBER!

I've been with Ally Bank since it was GMAC Bank, and I'm consistently impressed with the services and customer service. Although interest rates are pretty low everywhere right now, Ally is always competitive if not the best for Savings and Money Market rates. The web interface is clean and intuitive. You can break up your account into separate accounts, easily transfer money in and out of the account, and overall they just make everything really easy to do by keeping it simple. Until they do me wrong, I highly recommend Ally Bank as a secondary banking account (not primary because there is no in-person banking).

We called in 8 times for help resetting our password because it wouldn't let us do it online. By the time they actually reset it and gave us the password (3 days later) we had to pay an additional $70 for paying off our note. Now we are 8 days in and still cannot get them to reset our password so that we can pay the stupid thing off. If you pay over the phone they charge you an additional fee. If you have a choice not to use them, I suggest you go with someone else. They don't even care that they cost us the extra $70. That said "Sorry for your inconvenience." Well sorry doesn't help me pay my bills off. I just paid $19,000.00 so that I don't have to deal with them ever again!!!

I paid my payments ahead of time. Even paid the balance of the lease before it was due. I turned the car in three months early. I had a 12000 mile a year lease. I was a year and 7 months in when I turned 10000 miles. I took such good care of the car. They sent me a settlement statement for excessive damage for around 300 bucks. Not a blemish on the body but the inspector went under the car and found a 3 inch dent in the pinch plate of the frame. The car was babied and don’t know what is up with that.

Probably the worst lending company of all time. Each time I call I get 4-5 different people. Each has to pass things on. As I buy autos in the future, I will pay more not to do business with them.

First of all, let me start off by saying that Ally Financial does not silly calculate their loan interest payment correctly. It seems like every time I make a payment, I seem to be getting nowhere and customer service never speaks English well. I think they're terrible bank should shut down. How they calculated shocking to me.

Requested a wire transfer. Faxed their form several hours before the 3pm est deadline yet they failed to make the transfer. The first customer rep manager named Chris ** was unethical as he made false statements claiming that the form had to be in by noon est. He also stated that the wires go out first come first serve and caused me to incur several late fees. In addition this terrible unethical company is trying to charge $20 for a wire transfer fee for a wire that never went through.

TERRIBLE! HOSTILE, CONSTANTLY THREATENING ME! I despise this company! They are terrible. They have caused me so much grief and lost time. It is ridiculous. They even charge me late fines when I'm not late! I have been late before in and out of jobs. Whenever I try to pay it seems their website in "unavailable" and I emailed the bank itself recently about an issue and they NEVER responded.

Paid off vehicle 2 years early via direct deposit to Ally. Told 10 days to receive title. Now almost 3 weeks and still no title. Foreign customer service reps are rude and testy. Told something different each time I called. Will not do business with Ally again!

They employ people who can barely speak English and when you ask what they said, they get impatient. To make matters worse, they call constantly to pester about auto payments. When you do make arrangements to pay, they ask you why you were behind. Then, you explain to them what the situation is. Then, they remind you that they will be calling again in 3 days to follow up. This takes place with every phone call and it seems like you get a new representative each time because they ask the same annoying questions. Finally, I had to tell them I am blocking their number on my phone because I am not going to be subject to their annoying requests like this. This is harassment! If I tell them when I am going to make the payment, why do they insist on calling again and asking again! I reminded them that my situation does not change. Then, they have the nerve to ask me to find another way to come up with the money before my promised date. They do this because they think it's a unique question so it doesn't make it seem like they are harassing you. Yet, it is! They know full well what my situation is, it's their way of annoying you into being on time with your car payments which is completely unfair when you have no control. I'm about to give them the car back. This just isn't worth it to me.

Went to the Ally.com auto site and had a balance of $8,203.20 according to the website. Called Ally & the customer service rep said that this was all that was owed on my auto lease. I went ahead and paid it in full. The next day I had a balance of $623.99. I called to ask them why they tacked on an extra $623.99 and they said that was taxes. Then they stated that to pay it in full I would owe $656.20, not $623.99. I advised them that this was not truth in lending to keep on changing the amount owed & tacking on charges that was not reflecting it in my current balance that was stated online & was a deceptive practice and fraud. I said that I would go ahead and pay it and they said the only way for me to pay it was online or they would transfer me to Western Union for a fee & that I would have to pay it online to avoid fees; they could not take my payment over the phone.

I recently opened a checking account with Ally. I was attracted to what they offer in contrast with the more traditional banks, it seemed like a very customer-centric bank and I thought I'd give them a try. I had problems making a direct deposit when opening my account, it was going to be only $20 since I wanted to receive my card in the mail and everything before I made a significant deposit. The website told me the account couldn't be verified, this is the first time this happens and I've done the same in other instances. I had a lot going on and didn't call until a few days later.

Went to make my auto payment on the 14th was due the 17th. Used the app to "schedule" the payment. Apparently it goes through the next day which was Saturday. They don't do Saturdays like the rest of the world so it went to Monday which is when my payment was due. Well, that was President's Day so I guess it works the next day! Because of this ridiculousness my credit score dropped 60 points. Can't wait to be done with this lease so I can get a new lender and will spread the word to everyone I possibly can not to use them. They suck. Couldn't do anything to help my situation when I called to argue my situation.

Truly horrible experience with this so-called bank. Their customer service is overseas, I found it nearly impossible to understand them and they did not understand me. How can you have customer service like that!! Even their own employees admit the customer service is horrible. As my car is leased with them, when I get a toll violation, it gets sent to them instead of my home. This happened in the last few months, and as they did send a letter stating such a violation, they did not disclose all the information so that it could be paid. I made a call to customer service who stated someone would get back to me within 24-48 hours. That never happened, so I assumed the toll letter was a mistake.

I was driving a gas hog (Chevy 4x4, large V8)... stopped at Cowboy's Auto in Lumberton, Texas. I had no idea until later that I had a credit rating of somewhat less than 800. I assumed they would give me the best finance rate they could, because I explained I was a 100 percent disabled veteran (Vietnam), so I didn't have a truck full of money. I was wrong. It started out with being financed with GMAC (6/18/2010) for the amount of $14,163.10. This was a 2006 Ford F-150 with no cruise or power anything. A simple single-cab pickup with a radio and a small V6.

I will not do business with them again. While awaiting payoff on my account, the account suddenly disappeared altogether! I tried using the automated phone system, but the system did not recognize my information, so I had to wait until the next business day and call back and speak to a customer service rep. I was told that "rest assured" I would receive a payoff notice in the mail, in about 3 business days. I was also told that I still needed to cancel my automatic payments, or they would withdraw funds from my account on my regularly scheduled payment date! So, if your account is paid off, they'll knock you out of the system, but not enough to stop taking your money?!?! Wow! Considering they are an "online only" bank, this is absolutely absurd!

Needless to say, this company is by far the worst auto lender that I have ever had dealings with. I've financed several vehicles, never had trouble paying at all, and have never dealt with a worse one than them. After reading, I see my story is similar to the rest. Needless to say my spouse and I both went through brief periods of reduced income and unemployment, they have been unwilling to even try to work with us, being extremely rude in the process. The first time that I got behind, I scavenged what money that I could, including what was left in my TSP (Government retirement fund) which was comprised of my combat pay for 18 months that I served on the ground in Iraq, and to call back and they would give me a deferment. I did everything that they asked me to, I called the agent's direct extension, and she was never around, and then I called another agent who came back with "Oh well, you're not eligible at this time." WTF?!?! I did everything that I was asked to.

Ally is saying I am 3 months behind but I am not, I am 1 month behind. I missed a payment in Oct.2013 but they are trying to tell me payments have been returned and I have never had a return payment to ALLY for my truck. I called my bank to verify and they said no returns to Ally. BUT they have taken my money every month. Then my husband made a $250 parcel payment for me and they said it doesn't show it was returned. Well I called his bank and it was not returned, it was paid. I called them, they don't want to talk to me. They said call the Redemption so I did. They have nothing on my vehicle. NOW WHAT??

I invested over 147K in the last 6 months into Ally 5 year cd accounts. Opened over 148 accounts, put 147K in each account and they come back to me and say they are never letting me have access to my account and I stated, "Send me my money back." She told me it will be there in 3 days via check and it's been 2 months. I have hired a legal rep and we are taking it to fed court. We will pound their ** to the ground. Now I will get 50% more than what I put in.

Nothing I asked them to do they did. I paid off my car loan after 3 months and made the payment online. Was told there is a 10 day hold so I told them to cancel the payment and I would overnight a check. Well it was marked on my account to cancel it and they never did. So I tell them to OVERNIGHT my title once its cleared. I called NUMEROUS times to make SURE they would overnight it. Well... Needless to say they didn't do that either. They shipped it ground from a place that is an hour away from me. 6 business days later, I still do not have it and they just keep telling me it was shipped, etc., etc....

I'm a Soldier in the Army. My dad passed away and he left me a truck that was finance through them. Still a year had passed and they were trying to take money out of my dad's account. Which my dad had insurance with the company at the time of his death, all the vehicles would be paid off. Well I was getting ready to go to work and I walked outside and I couldn't find my truck. I called the police and they said my truck got repossessed by the bank. They took my truck with military equipment in the truck and it took 3 days to get them back. They said my dad owed money on the vehicles and they filed the claim. Basically, they were double dipping. Meanwhile, I'm stranded on and my unit gave me a dirty look behind this mess.

First off, when I purchased my car from a Cadillac dealer I thought they would offer up a reputable company for financing. Ally Bank is horrible! Customer service line they send you to Philippines! I mean really?? I do NOT want to communicate with people in any country especially with my personal information.

Anyone having an issue with Ally Financial please email me. I am starting a class action lawsuit against this company!! They are AWFUL! They repoed my car for no reason, when they promised me an extension!! On top of that they went into my personal account without my authorization!! On top of that the payments I made that I caught up on, they LOST!!! They are RUDE, HOSTILE, AND IGNORANT! I called the repo company and they already took my plates off my car!!! I cannot get back to and from work!!! PLEASE, LET'S ALL GET TOGETHER AND DO SOMETHING ABOUT THIS COMPANY!!!!!! WE ARE NOT ALONE!!!

Ally Bank had misplaced my payment that was sent electronically from my bank account to theirs, that is next day delivery. And sent my husband's Jeep into collections. Collections sent to repossession company. Once Ally realized their mistake they claimed they called and cancelled the repossession company order. Advanced Associates Recovery out of Benton Harbor, MI came on a cancelled order and picked up my Jeep. The Jeep had not been in default and they came and repossessed it anyway. The repossession man was very nice and I showed him my payments to Ally and said there is a mistake. He said yes there is and you can call them in the morning since it is closed. He had no paperwork to show us and let us clean out of Jeep and said you can come pick it back up when Ally realized their mistake. Which tells me he had the cancellation order in hand but wanted to get paid anyway.

DO I LAWYER UP NOW OR SEE WHAT THE SAY ABOUT THE DAMAGE? This is emailed to the CEO of Ally, Michael A. Carpenter, and President of Ally Auto Finance, Tim Russi: My name is David... I am a disabled veteran and have fallen on hard times due to my service connected injury. I have had 3 back surgeries in the last 3 years and fell behind on my payments. I was 2 months late in making the payments on my vehicle but I did make arrangements to have a payment drafted from my account prior to the 3rd payment being late. This was agreed to by your rep and I was informed the payment would be taken and accepted on 12-20-13. This was confirmed by Marquis on 12/30/2013 when I called about the repossession.

I currently have an auto loan with Ally Bank and have been prepaying this account in order to reduce the total amount of the principal and interest I would have to pay. However, I do not believe that this bank is reducing the amount of the principal balance each time I make an overpayment. For example, my scheduled payment for 11/13/13 was $248.49 against which I made a payment for $300. As a result, I would expect the principal balance amount of the loan to be reduced by $52.06. So, even though I am prepaying the loan, it appears that they are not reducing the principal balance of the loan to reflect the additional payment over and above the scheduled payment amount. It appears that they are attempting to front load the interest charges regardless of how much extra money I pay to reduce the principal balance.

I am writing regarding the three late payments 30-day late, payments in June, August and September, 2012 that Ally Auto has reported to Experian, Equifax and TransUnion for my account. Talking to the overseas customer service is pointless and not helpful. The Fair Credit Billing Act requires that you bill correctly, that each statement be sent to the correct address, that you not ignore change of address requests, and that you facilitate disputed charges in a manner prescribed by law. The Act also stipulates that you provide lawfully requested information concerning my account upon request in a timely manner.

Got three months behind on my car loan. Called Ally and got an extension (or at least I thought), made arrangements and paid the other two months' note. I thought I was caught up and prepared to make my next monthly note until the calls from Ally started coming in and telling me I was three months behind and the repo company was out looking for my car. I advised them to check my payments because they were made thru Western Union as planned.

I bought my car 7 years ago paying $450.00 monthly. Due to some hardship I have struggled to pay for this car. I might get behind a payment, but I stayed in contact and always caught back up. I have paid my car down to $1,600 (!) with plans to pay it off in January. Ally sent a repo man to my home (I was not not even there but my mom was). This man did not identify himself, did not tell us where he was taking my car and left no phone number or paperwork regarding the repo. It has been 4 days and I still do not know where my car is!!

Phoned in request to withdraw money. They mailed a check four days after withdrawing money from my account. Asked them to stop payment and re-credit interest lost after check hadn't arrived. Wouldn't comply, just offered excuses as to why mail was late (weather, holiday, lost, misdirected). Every service person had a different stall tactic. Indian woman named "Mary Smith" was the last straw. Check finally arrived 10 days after requested. Withdrawing balance ASAP. The bank is not my friend or my ally.

Ally Financial is the absolute worst. They sent out a repo man to our house this weekend to take back our Jeep for being 4 months behind. When we confirmed with our credit union that Ally has indeed received their funds and tried to email their customer service a copy of our statement, they threatened us with legal action. They claim we owe $1400 and yet we have had ZERO communication from them about our supposed delinquency. Being military, my husband was threatened with his chain of command getting involved and the sheriffs arriving on our door. I refused to relinquish our vehicle until Ally can show where our payments have gone.

I called Ally asking for an extension. My records will show I always call, keep in contact. Ally made an agreement, or what I believed was an agreement which would take place once I made my sixth car payment. We borrowed money and made a car payment with a budget to partially repay this new loan. Oct. came with Ally wanting Oct. car note when I believed we had a two-month reprieve until I received additional monies.

To sum up what transpired besides ongoing and consistent poor customer service, Ally Financial representatives negatively affected my credit twice. Once without notifying me about not receiving a payment, and then a second time after a contractual agreement for an extension due to the missed payment. This agreement was supposed to put 2 payments at the end of my loan even though I made 2 payments (just made them late), and was allegedly effective immediately after my paying a minimum of $265; this was also supposed to prevent negative history being reported to the credit bureaus.

Initially with GMAC-since Ally took over this has been an awful experience! Ridiculously inept business operations (Is Mr. Bean running this Company? ) - it would be amusing if they weren't so nasty to deal with. Abusively rude, unprofessional customer service people. I would give this company NEGATIVE stars If possible. Once the vehicle is paid off, Ally will never see another penny from me.

Horrid Experience. When I met with the representative at the Cadillac dealership for financing, I asked him specifically if over payments would be credited monthly towards principal reduction and he replied, "Yes". They are NOT. In order to take more of the customer’s money, Ally simply takes the overage off of the next payment, allowing them to make more interest on the loan, a lot more interest! This is NOT what was represented and it's a racket. If you call every single month and ask for the overage to be credited towards the principal, they will. There is a long hold time and then a lengthy period getting an operator the info they want and completing the process. They ask while on "ignore" if you'd like to take a survey at the end and even though I always say yes, I am again put on hold and after a period of time, disconnected. A SHAM.

COMPLAINT AGAINST ALLY FINANCIAL.THEY ARE CHARGING ME PAY OFF THAT I AM NOT DUE. THEY LOST PAYMENTS MADE AND I CAN'T HAVE MY NEW CAR. ARE THE WORST BANK FINANCING BANK OF AMERICA BEFORE. If you have the same problem, contact to Consumer Financial Protection Bureau. CFPB is a Government office that is ready to help you. They are working in many complaints against ALLY Financial with Free Lawyers Consultation. Go to www.cfpb.gov.

Customer Service at Ally Financial advised that I send my auto loan pay-off amount of $10,292.30 via a Cashier's check to ensure that the check is cleared within 2-3 business days. A personal check or online payment will take up to 10 days to process. I decided to send a cashier's check because I found a buyer for my 2007 Jeep Grand Cherokee but needed to pay off the loan so I would no longer be tagged as the lien holder. I wanted to ensure that the process would be completed quickly.

I financed a 2010 Dodge Ram with Ally and I have never been late until last month. I ran 2 weeks late with my payment and I called and scheduled it with Western Union speed pay and I called them with the confirmation number so they knew the payment was going to be 2 weeks late so they told to schedule the payment and call them back with the confirmation number and they are just rude to talk to about my payment. They wanted me to make another payment so they can get it sooner. I said SORRY what is scheduled by Western Union speed pay is going to be paid that day. They were going on about my next payment and trying to pressure me to get an extension on my next payment. He was trying to make me feel bad and get pressure me on that extension to get I told him, "No, I Will NOT!!" No banks are not going to make extra money off of me. No Way. I will make my payments every month. Screw Them!!!!!

This so-called bank has called my phone non-stop for the past few days. Today, I called them and explained that I am a month behind on my payment due to not getting paid by the government during the shutdown. The lady was very rude, spoke hardly any English. She says, "You need to call your family or friends and ask them to give you money to pay your bill". I then told her I would be setting up a payment for Friday which is 2 days from now. She tells me that I need to pay it today and then says let me transfer you to Western Union... Lady ,I just said I would pay on Friday. She then tells me I am not responsible. Damn it, I served my country. I am a decorated veteran. At this point, I am fuming mad. It's bad enough we have been living on PB sandwiches and road kill for a month but now you are going to insult me and be rude? I told her I would call back Friday and set something up, I can't wait to pay this car off and never deal with a fake bank again.

I opened an online checking account with Ally Bank in 2013. I deposited two checks, one for $2500.00 (refund from a car sales lot), the other $860.00 (from an employer). This account was supposed to be a savings account, so I set my account alerts to "notify me when my account balance reaches 3000+". I received the alert about two weeks later. Months go by and I try to log on. Could not access my account. I then called Ally and was directed to Loss Prevention. I was told I had to provide proof of address and identification. I did this SEVERAL times and was finally told by NADIA (Loss Prevention) that my checks bounced. I contacted both issuers of my deposits and both verified (showed proof) that the funds were not returned.

I opened an account a couple weeks ago and funded it with what I had left on my checking account. Today I called to see what steps I would have to take to start doing direct deposit from work and the CSA could not verify my birth date and asked me to fax a copy of my driver's license. I was told I would get a call in a few hours. No one called. When I got off work, I called them back and asked them what was going on and the rep told me, "Some guy in the department gets the faxes and then calls you in about a week". Word for word. Apparently their security team consist of "some guy" and a very slow fax machine. I got angry and asked to talk to her manager, who was less than helpful and told me that I had to wait for manager from their escalation team to call me in one to two days.

I've gotten a 2013 Dodge Dart sometime in September this year and I start payments on October 24, 2013. I've gotten mail from the Ally Bank whom I am leasing from on how to set up my account. On the same day, I set up my account so that I can pay my payments. I set it up as auto-pay so that it'll be easier for me to pay it on time. With that said, on October 24th, I paid my first payment for October, which it didn't work. I do not know why. So, I tried again at midnight and it worked for some oddly reason. So time goes by and I decided to go onto my email to check my emails. I came across Ally sent me an email with regards to my payment. It said that it couldn't go through due to me not having proof of me having an account through them (?) when obviously I do? They also said that the routing number from my actual bank that I go to, was incorrect when it's not.

We have leased SIX vehicles in the past nine years (through GMAC). They have been positive experiences and great deals. Until Ally took over. We have never owed anything when we turned a car in - NEVER! However, when we turned a car in this past summer the Ally representative was awful. We had had the authorized service center in our town look at the car and do any minor repairs that he suggested so that there would be no problem when we turned it in. We were also 13,000 miles under the requirement. SURPRISE! They billed us over $1,000 and said that the body repair work was not good. IT WAS THEIR AUTHORIZED REPAIR CENTER! We disputed the charge and were turned over to their "asset recovery unit."

I was involved in an accident with my vehicle financed by Ally. I talked to 3 different people on the day of the accident, Oct 18 and the 19th, about this reporting this. Only had the vehicle 2 months. I find out a week later the bank is trying to file a claim with my insurance that the car is stolen. I will be informing my attorney of this on Monday, Oct 28th. This is absurd and something is wrong with this picture. As you can see, the car is totaled, not stolen.

I leased 2013 CTS-V. When I was making the deal for my lease, I was never informed about the personal property tax. End of first year and I am handed $2,000 personal property tax? Where should I go and complain? It was never mentioned or discussed. If this is an annual thing, my lease started in Nov. 2012, I never received a personal property tax bill last year? I am not sure where should I go and complain. Looks like the salesperson who leased the car to me is no longer at the dealership.

I have leased cars for 20+ years and have always purchased them out of the lease for the residual value. I just found out that Ally adds a $2,500 fee to purchase the car. This was not disclosed at the time I signed my lease as I was told the residual value on my 2011 Chevrolet Cruze was $9,760. Nothing was said about the buyout at the end of the lease being $12,260 (that box was skipped over). I need a Lawyer in the State of Colorado that is familiar with this type of fraud to contact me.

I chose Ally because of the good interest rates and low fees and have been pleased with this. However, Ally has an ongoing problem with their online deposit system. Often the response to a deposit is that it cannot be processed but a reason is not given, but when attempting to make the deposit again, it says this cannot be done because the check has already been deposited. Often, it is impossible to get the online deposit system to appropriately orient a check: turning it sideways and making it impossible to crop to comply with their standards.

45 days ago, I purchased a new vehicle to take advantage of lower financing rates. I traded in my 2011 GM that was lease d through Ally. Basically no problem. My dealer contacted Ally, got the pay off and we proceeded with the sale. Approximately 30 days after the sale, I received a collections letter from Ally. Confused, I called Ally who informed me that I hadn't made a payment and my account was delinquent. I explained what had transpired, the agent thanked me for bringing the matter to their attention and said it would be taken care of. The next day I start receiving automated collection calls from Ally.

GMAC never sent me my title when I paid off my car in 2004. Now trying to track down my title and it has taken FOUR calls to their terrible call center. Each time, I am sent the wrong documentation.

I have called several times because of my monthly car statement. My original paper states no late charges will be added to my account in full within 15 days after the due date.... When I received my statement, there's a history of charges added. I talked to several customer service reps but none that speak fluent English. So, I asked to speak with a manger but, to no avail. So please enlighten on this matter.

Tried to buy out my lease. I called 3 times, got three different explanations of the process. I asked if I could have instructions faxed to me. They send me the payoff amount. No instructions, no address. I followed the oral instructions and surprise surprise they have not received the check. I asked to talk to a manager and the call dropped. My new bank (the one financing the buyout) called Ally to get instructions and they would not talk to them because they are not me. I have bought out 3 other leases in the past. I have never experienced anything like this.

I have owned my car through an Ally lease for 13 months and am trying to do a lease transfer and my experience has been horrific. First, if you call, you get the Philippines and have to wait 10-15 minutes before you get someone on the phone that asked you the same questions that the automated prompted you for and know nothing about your account. I then ask to speak to someone in the U.S. and am left on hold another 15-20 minutes. After finally getting Aundrea and Lawrence on multiple calls, they have no knowledge of anything about my lease as well. I am trying to find out what the lease transfer amount is and finally am told it is $595 and that my Smart Lease option which covers up to $5000 for wear and tear and damage is not transferable. My overall experience has been terrible and would suggest that you don't do business with them

I am looking for a class action attorney to represent what I estimate hundreds of millions of dollars in undisclosed fees collected by Ally Financial. My wife leased a 2010 Chevy Equinox from Burt Chevrolet in Denver on September 25th 2009, which was purchased in an asset sale by John Elway Chevrolet. We negotiated both the purchase price and the lease terms yet the lease still seemed very high and it was explained to us by Henry Clarke (still there) that it was due to the financial crisis of the times. Her credit scores were above 740 and we have made every payment on time with Ally Financial. The lease expired on Sept. 25th of 2013 and we decided to purchase the car outright for the residual value as stated in the contract.

I lost my job and tried to get a one month payment deferral/extension on the account. The "representative" that I spoke with did everything but curse me out on the phone. She called me names and said that since I was obviously in over my head I should just let them have the car back because it was obvious I was a dead beat. I said I would try to catch it up by next month and her comment was "why worry". This place is almost cruel and inhumane in their treatment of customers. When nearing the due date, not on or past but nearing it, I would get as many as ten to fifteen calls per day regarding my account. Once you are past due you have to block their calls or they will hound you unrelentlessly.

This bank has too many issues completing their own paperwork in order to provide good customer service. I am looking into refinancing my loan with a credit union. This company has been very difficult to deal with and correcting any issue requires a great deal of aggravation and time. Dealing with this company and their excuses can shorten your life span!!!

I have proof of payments being made via Western Union that were made before my grace period was up. Ally says these payments are late. I have sent this proof to Ally and they will not change the bad marks on our credit history. Ally Auto claims that would be illegal and will not admit their mistake even though I have the proof! Repossessed our car but are not following proper procedures per the LAW. They have made countless mistakes on our payment history. Removed our payment history from our online account and will not send us a payment history. When you try to resolve anything with the customer service/call center, they are rude and incompetent and OUTSOURCED in the Philippines. They will even INSULT you.

This bank, and I use the term lightly, is a joke! This evening I called Ally for a lease payoff on my 2011 Buick LaCrosse. The first part of the joke starts out with the phone recording. It went a little something like this, "We are currently experiencing a higher than normal call volume, you may want to hang up and call back later". Really! Are you kidding me with this statement? I have never heard of a customer service center (again, I use the term very lightly) telling a paying customer to "hang up" and call back later because they are too busy to handle your request at the moment. What made that statement interesting was the fact that the representative answered my call within 30 seconds of hearing this message! So, they were experiencing a higher than normal call volume? Hmmm... Okay!

For the first two years of my loan all was well. They take their money from my account without a problem. Then 8 months ago I switched banks. I set up my Ally account to auto debit from the new account and each month without fail I get a call from them stating that my account is now past due. I ask them why and how and they tell me that they cannot do the direct debit until my account is "current". I tell them that each month my account is brought current and then why does the direct debit not start then. I was most recently told that because I paid for a different account previously their system will not allow it.

Today in the morning, a representative from Ally Financial called me requesting my past due amount of my car. She said that I had until today to make the payment. Otherwise I will go into collection company and she gave me until 2:00 pm to call her back; she said that I can borrow the money from someone. I called at 1:00 pm and the representative that I spoke to transferred me to a supervisor. I explained that my husband lost his job and that I was able to make a payment but postdated to this Friday, Sept. 13. She denied this and was talking to me and my husband loud and unprofessional manner and then she hung up on us. I called back and another representative said that I had spoken with a lot of her teammates and I said, "But I am requesting to speak to a supervisor." She put me on hold. Then she came back and said that there was no supervisor available and hung up on me.

I purchased a car in 2009 and it was financed through GMAC. Next thing I know ALLY took over. In later part of 2010 I moved to another address and it was updated and all statements were coming to the address. In February of 2012, I contacted them and told them I could no longer make the payments and my only source of income is SSI. They asked if I knew anyone who could help me make payments, I said absolutely no one. After speaking to my son, he said he would be interested in the car so I contacted ALLY and they were going to do a transfer of equity at the cost of 150.00. I filled out all paper work as did my son but nothing came through. Someone spoke to us from Ally, told him he could go ahead and make payments and drive it, and within 6 months it would be transferred in his name. Mind you, he caught up the two payments I was behind on plus asked for an extension which cost him another 100.00 or so. He continued making payments and I would call and ask again this past April where was the transfer. I was told "We're sorry it was not done properly." We will have to do it again.

I had an auto loan with GMAC which was taken over by Ally Financial. In July of 2011, I was unable to make a full car payment due to being laid off. I called Ally right away before payment was due and explained my situation, but they would not help me. I sent $100.00 instead of the payment amount of $287.00 in July and August. I only had a remaining balance of $750.00 on a $20,000 car loan. I was contacted by their "In House" collection department in August stating they would come and take the car unless I made payments. I told them I had made "good faith" payments of $100 those two months. It was unacceptable to them. I made payment arrangements with them which spanned three months to pay off the car.

We have had an auto loan with Ally for 5 years and in those 5 years, I have never been treated with any kind of kindness. They are rude, and for example just this week we only owe $600.00 on a $20.000 car loan and they called to tell us that we were $100.00 past due on the account. However when we receive the bill it states that a payment of $393.00 is due, so we send $400.00 and they then call to say that we are overdue, never once to mention thank you for the other overpaid payments and keeping your account current. WOW, our last car loan was through another bank and we were treated with respect and courtesy. Never use this company for a car loan. Unfortunately, we had no choice because they had bought out our previous loan company.

OMG, these guys are Awful, Arrogant, Rude and very difficult to work with. Outsourced labor that you cannot understand. 15 min. hold times normal. Avoid this like the plague.

I gradually trusted them with my funds, increased the amount of bills I paid, and moved 100% of my payroll direct deposit. And then... they cancelled my account leaving my payroll and other deposits in limbo. The loophole, they said I linked my PayPal account which is categorized as a business account. I said to the person on the phone, "Can I just remove the link to the PayPal account?" She said, "No, you will not use this account again." Why I asked myself, they want me to open a new account with them in which the terms and conditions are different. To me, that is the most unprofessional way to treat a customer. I will never do business with Ally.com. That is the only thing I can do, because I can never take back the sleepless nights after they left me with late bills and wondering when I would get my payroll paper check instead of the direct deposit I had entrusted to them. :-(

My dad is dying of cancer and we paid off his truck. They kept reading something over and over again that they would not send out the title for 10 days, they said that it go out on a Sunday. The service here does not seem to be in the United States as all that we have talked to seem to be in India. They do not know what they are doing - poor customer service. Everyone needs to be fired at this crappy place! This company should go out of business yet again. DO NOT USE THIS COMPANY!!!!!!