Ally Bank Reviews

On July 29 my payment was due, while in my grace period, on August 7th I totaled my suv. I called Ally and reported it and contacted Gap and informed them as well. They said that I had to send in a police report, insurance information. I did everything they said. Meanwhile, Ally Financial, closed my online payment account, I couldn't see any of my information. They then put a bad hit on my credit report. They received a check from Geico for 16** plus $ and one from Gap for 5073.54 and 430.91 from Millsboro Auto as a gap refund. On the gap paperwork it shows the total owed one the day of total is 22,300. Gap paper shows it's all paid. But Ally says I still owe 1111.54. And they don't explain as to how I still owe them anything. I will never ever use them again. And I can only hope that no one else has to either. I do have all of my paperwork. But if you don't want them to ruin your credit, what do you do? Pay.

Ok so just to be honest, I was behind 2 months on my car. My husband called Tuesday and to his surprise they stated my car was up to date and no payments were due. He was calling to pay what was owed. They said nothing was owed at this time. Fast forward to Thursday! He goes to withdraw money from our account. To much surprise his entire account was empty! Yes. Empty! I’ve now researched this and it is illegal even if we owe, it is illegal for any company to take money from your account without permission, or letting you know, unless there’s a judgment signed by you in a court of law. Which we don’t have. You have to be sued for garnishment to be allowed.

Once again, I set my payment up on "Autopay" to come out on the 25th of each month (the day I get paid). They will not change my due date from the 24th to the 25th. So I deal with their harassing phone calls each month. Today, I received a call that my account is $139 past due. I ask why/how since I am on Autopay to be taken out each month. They say that it's because I always paid more than my payment and when they set up the Autopay it made my bill lower, for a few months, and now the Autopay amount isn't more than the original payment. So along with this RUDE debt collector, I have a "Past Due" amount as well as late fees because they did something wrong. Not me. I just wish they would waive their late fees, since I don't feel like it was my doing. I also wish I would have researched this company a lot more before financing through them, I see a lot of 1-star reviews. This is my fault for not doing better research, I suppose.

I sent a cashier's check overnight for the payoff amount on October 3rd, it was received at 10am on the 4th (the due date). For 4 days the account was marked past due. Then it was marked paid in full. Now it's the 12th and I just got off the phone with customer service who informs me that the release for the title should be to me by the 16th. I am pissed, the buyers have decided to look elsewhere. And if it took that long to make a payment I am sure there would be delinquent charges incurred. DO NOT DO BUSINESS WITH THIS COMPANY. YOUR BEST INTEREST IS NOT THEIR CONCERN.

On Oct 3rd I CALLED Ally Financial to come pick up their 2007 Suzuki. I had this truck for 6 years and it still wasn't paid off. I would have never got done paying for this truck. They refused to come get their truck. Told me I was responsible for the other $4,100. I told him to go to hell not paying y'all another dime and I jacked the truck for 500. Ally is the sorriest company I have ever deal with. They're rude you're obnoxious and they're foreigners. Don't ever go to Ally Financial. Bunch of foreigners. Stay America.

They repossessed my car on a Sunday and I couldn't get ahold of them and I had to work. I tried again and again and they were not helpful, rude and obnoxious and days and fees were piling up. This followed after I tried to buy the car from them and I was behind due to hardship but I've always paid my car and they know I was good for it but they took it. They are ** snakes and I will never do business with them again. They knew my miles were almost at the end of negotiated and they took the car like the garbage swines they are. Stay far away from this company. Loyalty is not a part of their vocabulary. If you need a leasing company, do yourself a favor and heed all our warnings. Make sure to NOT do business with the snakes.

I was recently in a state of emergency because of hurricane Florence. My family and I lose everything especially the car that was being paid through Ally. I was a few days behind because of the storm. Loss of power for almost 2 weeks. Once I was able to call them, there was no one available that I could understand. I expressed to the collection department that I live in NC and was experiencing a hardship because of the storm. I had been making my payments on time within the 30 days allotted for 2 years straight. I was then told that if I didn't make a payment it would go against my credit. I explained once more that my city was under a state of emergency and we had no power. Still no empathy.

Over the years I have leased several of my cars through Ally Financial when I leased through Chrysler. Since I know how Ally Financial operates when you turn in your lease. My wife and I took pictures of the car expecting Ally to place bogus damage claims on the car so they can charge the customer. How do I know this because it has happened to us before. The car we turned in was in very good condition and about 8,000 miles under the lease mileage requirements.

In early September 2018 I requested an IRA distribution. They first had me submit one form, then another, then another. Now because I have three IRA accounts they want three more forms taking distributions from each account and incurring early distribution fees on each rather than taking my distribution from one account.

So apparently, NO ONE that works within Ally Financial can give you previous statements if you weren't enrolled in paperless statements. I was on chat with someone and they can only give payment history. It is absolutely RIDICULOUS they cannot provide any time of paperwork/statements prior to 6 months. How can they not have that documentation available? Even for a fee I would pay if needed.

Worse customer service I have ever had the displeasure of dealing with! Have been hung up on repeatedly, NO ONE SPEAKS LEGIBLE ENGLISH, And It is a magic number to talk to anyone in the company other than their collections division. It is impossible to talk to anyone who does not have their head up their ** or who knows what is going on! Will NEVER do business with them again, and I have purchased over 10 vehicles from them!

Ally was great until I accidentally overdrafted one time. After that they put me on "probation" and charged me a $30 overdraft fee. Being on probation means instead of letting checks post next day they withhold the funds for an entire week. It's designed to make you overdraft again and again so they can keep milking you $30 at a time in fees. Avoid Ally Bank at all costs. It's not worth it.

I had co-signed a truck for a friend, when I found out he was not making the payment, I had called several times over the months and asked if they could track the car and if I can take over the truck and pay for myself (in a recorded it line at least they told me it was recording). That told me there is nothing they can do and they can't not locate the truck for me, but when they possess the truck, They will let me know and that I would be able to pay the fees and buy it from them. 6 mo later I got the final papers saying that they sold the truck for $ 23,000 or so and that I owed them over $10,000. I never got nothing from them only final. Now this messing up my good credit and there nothing they would do to change.

Ally Bank is one of the most inept businesses I have ever had the misfortune to deal with. In March of 2014, I financed my first car through Ally. I was glad to be picked up by Ally because I was fresh out of college with no credit history. As such, my interest rate was pretty terrible, but I just counted myself lucky to be approved and entered into a six-year loan proud of my new adult car and proud of myself for making it happen.

I deposited a payroll check for $2300 10/1/18. I waited 1 whole month to be paid. Ally Bank is withholding my paycheck from me which has resulted in me sleeping outside and almost being raped last night. I was bludgeoned in the head by a fellow homeless stranger. I may lose my job because I can't afford a place to stay or place to shower. I explained my predicament to Ally Bank customer service. They said I cannot speak to a manager other than a call center supervisor. They said they cannot release the funds for 5 business days without exception. It will take an "executive" research and resolution team three business days to get back to me. Meaning even if they could release the funds it would still take 5 total business days.

Ally assisted me in immediately solving my problem. Thank you Ally.

I was just on the phone with one of your representatives regarding my account. He explained that for 2017 and 2018 I have incurred $550.00 in late fees. After explaining to him that since February of 2018 I have been paying $1000.00 which is more than $200 over what my normal car payment should be. In May of 2018 I paid $1,100 which is more than $300 over what my normal car payment should be. The representative explained that the overage has been applied to my finance charge and not my late charges or principal balance and I am STILL being charged additional late fees on top of the late fees.

DO NOT UNDER ANY CIRCUMSTANCES choose this company Ally! This company is the biggest scam with the world's most incompetent and derelict representatives who are probably all working part time at Target because they don’t get paid any more than minimum wage. Their customer service is to be compared to that of a ** pencil eraser! My husband was hit in his F350 by a semi truck making an illegal wide turn from a middle lane. He’s lucky to be alive and still continues to see chiropractor physical therapist and a neurologist due to the accident.

If you end up being financed by Ally Auto please do not trust their online payment systems or when you call in. Online will tell you something one thing will happen. When you call in they tell you completely something else. If Ally is offering to finance your vehicle please tell them you will take anyone but them. Do not let them screw up your bank account like they had screwed up mine. They don't care about their customers. You can talk to the same people over and over again and each one will tell you something different. No one is on the same page and it is you as a customer that will be victimized. This is the worst company in existence.

Customer service at this company is non-existent. The way to contact a live representative changes almost every day. A built in chat through their website became a messaging system that has no way to track your own messages. If you try to call their listed customer service line it tells you about all these "great" offers you are eligible for and get stuck in a sweepstakes line with no way to get a hold of them. If you call one of the alternate lines to their loan agent department the call will disconnect (read: you will be hung on) 3-4 times and you have to call back into the queue to wait for somebody to finally take your call.

End of lease purchase from Ally. Sent a pay off check to Ally via FedEx Overnight mail. Delivered and signed by A. **. I called the Leasing Department and stated check was received and it would take 24hrs to process before sending out the Title to me. I called 25hrs later and now they tell me never got the check and asking to have their research department look into where the check could be... So frustrating!! Still haven't gotten anywhere and still haven't seen the title for this paid off vehicle!! Constant battle with this bank!! I will never use them again.

My son had a lease through Ally. I called to find out the lease end date as my husband was a co signer and was told the date. My son took the car back to the dealership for some repairs and it was not recorded correctly with the dealership and Ally. So they are now trying to collect another $600 in charges for turning the car in late. The car was under in mileage and my son paid out of pocket for wear and tear. They have now sent us to collection even though we were making payments. I called today to pay it in full at a reduced cost per the last letter. They were no longer willing to do that reduced offer. I would never use them again. They are deceiving to their clients. They are not to be trusted.

Ally is terrible, the customer service is awful. They rip you off and don't care about their customers. All they care about is getting paid. I'm in the military and have been in situations where I couldn't pay my car payment on time because I was activated or gone for training and I tried to see if they would work with me and they didn't. Ended up being behind on payments and I still am. They are unreasonable and I will never use them ever again.

I financed through Ally with an easy payment... while married. I got behind one payment while adjusting after a divorce. A late payment fee was added and that's perfectly acceptable, I was late. The next month I barely made my payment so I paid a small portion of the late fee. The next month I made my payment on time but a late fee was added. I called and was told it was due to the fact that my account was behind. Not paying the entire late fee incurred another late fee. I eventually was so far behind I asked my divorce lawyer for advice. He said I was better off letting them take it, it's easy to bounce back these days. I tried one more time and they wouldn't budge on late fees so I quit paying. I put my payments in savings and drove for free for 3 months. They took the car at midnight, not going to lie I felt like a failure but two days later I had a new car with a different company, a more affordable payment and zero issues.

I called Ally Auto to make my vehicle payment. My husband had a bankruptcy so for some reason they’ve made it extremely difficult for me to make a payment on my vehicle. I was speaking with Jennifer in the Bankruptcy department about how to make payments on my vehicle. I asked that since my husband was no longer liable for the vehicle if they could restore my account so that I could resume automatic payments. She kept cutting me off and was extremely rude and disrespectful the entire time. I cannot wait to be finished paying off my vehicle so I do not have to speak with these people ever again. I will let every person I know to not do business with these despicable people. I am going to be looking for a different lender and hopefully refinance just to not have to call in and be talked to the way I was today. I literally was just trying to figure out how to make my payments and I get treated with such disrespect.

I set my vehicle payment through my banking institution, forgot that I did so while on vacation. So I went directly to their website and made a payment. Next morning (Payday) I see two payments are deducted from my bank account. Instantly called Ally to refund one payment. The lady saw the online payment and stated that she could not reverse it because IT ALREADY posted. So I called my bank and they said it POSTED as well. Of course it I was able to see 2 payments deducted. I call Ally back, Lady said she sees online payment posted but would need it to clear. WHAT!?!! When a payment posts... it's clear. She proceeded to tell me that she would watch my account then overnight a payment. Because refund needed to be in check form. What?! So Ally (a bank) can accept payments electronically but CANNOT refund a payment electronically?!?!

I bought a car back in 2013 and I got stuck with Ally. They never took my payments on time, they called and harass me constantly. I just traded my car in at a highly known dealership and to get away from them this past Saturday and they are calling me telling me I need to pay off my car because they got the loan with me. Like, are you kidding me? My payments were $557 and I paid $600 every month and some days they would take my payment the same day and majority of the time they would wait at least two weeks which tacked on late fees after late fees.

Every year at this time I am told I am a month behind even though I am 100% current on my auto loan. Absolutely the rudest company I have ever encountered in my life, complete slime. I am unfortunately stuck, but for anyone considering a loan with this bunch, I implore you to stay far away. I have already contacted my state's Attorney General's office.

My son is going through some issues with depression and suicidal tendencies so he fell behind on his payments. I paid the $1146 that he was behind, and asked for compassion as to the $114 in late fees. They refused to waive them without talking to him, even though I explained that he wasn’t in a mental state to handle this and I am authorized to discuss the account. They took my money without his consent, but refused to budge on waiving the late fee without his consent. I suggest you find another finance option.

Bronze Start Veteran has vehicle repossessed. I bought a 2007 Dodge Durango back in 2014. This year in June, Ally canceled my automatic payments that I have been making for four years. I was not paying attention and the loan went delinquent for 120 days. They showed up one day and repossessed the vehicle. After calling Ally, they informed me that they sent a ONE (1) letter in which I never received. They NEVER called or sent a CERTIFIED letter so that someone had to sign for it. NO, they just showed up and picked up my vehicle out of the blue. The vehicle already has 168,000 miles, the LR quarter panel is all rusted out and the engine was starting to have a hard time starting. All in all, I would not pay more than $2,000 if I bought that vehicle today.

In 2013 I made a desperate purchase of a vehicle late at night after my vehicle died. Ally Financial is who provided the loan at a high interest rate, based on, I found out later, the claim that my previous vehicle purchased under GMAC had been reclaimed. This was not only untrue, but the vehicle had been paid off in full, and GMAC is who Ally USED To be. The vehicle was purchased from Hyundai and was involved in a class action lawsuit that included the two companies. The vehicle gas mileage was greatly exaggerated and ALLY routinely hiked interest rates. I tried the very next day to cancel my purchase and was denied, unlawfully to do so. I eventually returned my vehicle in less than a year as an owner surrender for a number of reasons not limited to the above mentioned class action lawsuit reasons.

I purchased a vehicle around four years ago and I have had Ally Financial the whole time in January/ February 2018. I went in and underwent cancer surgery. I was behind on my payment for 2 months, every month after that I had made my payments on time on my credit report stated that I was still behind every single month. I had paid up one of those payments so I'm only behind one in the last 4 years but now they seem to have forgotten to take out my automatic payments so it looks like all of my payments in 2018 are late if you have an automatic payment wouldn't you think that they would come out automatically. Once my vehicle is paid off in full I will never use Ally Financial for any of my financial needs ever again.

Everything was fine until I switched bank accounts and needed to re enroll in the automatic payment withdraw (auto loan). Apparently that was an invitation to screw me out of money because I've been told by several agents that they are not authorized and that they can only accept payments over the phone with you guessed it, added fees. After arguing with several agents and missing car payments I finally got a representative that told me she was going to re enroll me. Well that didn't happen and yea you guessed it again. They added late fees for the payment they didn't take out. Nobody that works there seems to understand English unless you stop making your payments then you get someone who lies to you. Terrible company. I don't how these people sleep at night.

Returned Jeep to dealership, photos taken. A few exterior scratches. Otherwise Jeep is in great shape/Very Well taken care of, the 3 Years I leased it. I seen photos from the 3rd party who assessed the Jeep. Some photos were NOT on my Jeep when I handed it in to Sterling Heights Dodge!!! I've leased 6-7 Jeeps, NEVER had any issues!!! Mileage was at 12,000 miles over a 3 YEAR PERIOD!!! Interior was perfect!! I had regular oil changes/tires looked at every oil change. Parkway mostly! 3 years of driving a vehicle has to have wear and tear.

If I could give no stars I would. No contact I have had with this company in regard to our loan has ever been pleasant. I normally pay my auto loan via the Internet for convenience. However, this month I was not able to. When I attempted to log on I get a message back stating I don’t not have an account. So, I called to attempt to make a payment over the phone. At this point the customer service rep Mary tells me she can’t take my payment and I have to be transferred to the consumer resolution department because I’ve filed for bankruptcy. That’s definitely news to me as I have not filed for bankruptcy and am simply trying to make my monthly payment. Of course, the consumer resolution department is currently closed though so I’m told I’ll have to call back on Monday. My payment is due today. I asked to speak to a supervisor and Angie gets on the phone.

I got behind on my loan due to losing my housing and I was trying to make arrangements with the company to catch it up. Well they went back on it and came and took the car anyways. I don't know how many times I called them to set something up or to have them stop calling 1,000 times a day. So after they took it, you get referred to a redemption center and they are even worse. In the first 24 hours, they have no info and will not help you then say they have options but have to wait for paperwork to be in. Once the paperwork is in, there are no options and you pay this or you lose your car. Their representatives don't want to help or use the resources the company has. They will lie to your face and put inaccurate notes in their system. The company is a joke. Payment amounts are unreal just like their APR. I will never use them again. I advise people to look elsewhere because you will get better deals and better outcome with a legit company.

Do not lease or sign with Ally. 3 years ago I leased a car Maserati Ghibli from this dealership. At this time, it was a sales team who knew about the car and looked like they have been interested in customer satisfaction. In the next 3 years of this lease, all of this people disappeared and a service disappeared as well. At one time, they took my car for regular maintenance service and kept for it for a week without loaner car to offer and I paid lease for a week without having a car. Every time when had to use the service there was some kind mistake. Once I came to look for a new Levante and salesperson even did not know basics about a car. But worse came at the end of the lease. I had two other cars to drive, so I kept the Maserati, basically as an exotic car with very little use. I had more than 12000 miles unused. It was a car in a perfect condition.

The loan process was easy, the payment online was also easy, and the interest rate was a bit high. My biggest complaint with the company is customer service. I expect a bank to work with me to help with mistakes happen. The representative I spoke with read from a script and kept repeating herself instead of thinking outside the box to fix a problem of their doing.

My husband and I leased a car from Auto Nation and they set us up with Ally Bank. We have only made 10 payments on the car when my husband passed away. After his passing I could no longer afford the car on one income. I contacted Ally Bank to let them know what had happened and what did I need to do to turn the car back in and end the lease because I could no longer afford it. Not only did Ally Bank remove my husband's name from our account, which also meant that I could not log in to access our information, without my permission, they said they would do nothing to help me. I did not notify them of his passing, they just did that all on their own.

I paid off my vehicle in full. The payoff amount was received before the change date. However they processed the payment after receipt date and instead of backdating they have charged 4 extra days of interest. I am repeatedly calling and writing letters until I receive the extra four days of interest. It's the principle. I'm not sure this is a good place to do business with.

I have been with Ally bank for three years. I have never missed a payment. I have other loans with Hyundai and BMW as well. I tried to sign up for automatic payments, and each time I did this, there was an error saying, "Come back later." I am very busy running two companies, and most of my payments are on auto pay. I had forgotten about it, and missed one payment. I wasn’t aware of it until I went on my credit report, and it showed I had missed two payments!

Ally is a most horrible bank to finance with. Besides the fact that the GM Equinox that I leased was a piece of crap, with no pickup whatsoever, dealing with Ally was a nightmare. First of all, I returned the car in July, but only received the final payoff in mid September, 77 days later. And before I even had a chance to read the letter, the phone calls began, relentlessly multiple times a day. I had gap insurance to cover damages, but they refused to co-operate with me to make a claim. I finally had to write them a letter to cease and desist from contacting me my telephone. And to top it off, Ally made a wreck of my credit score. I will never consider buying GM or dealing with Ally. So should you.

I have a Buick Enclave that was financed with Ally. I was fine with my experience until last week. I'm getting rid of the car but had a balance of $ 1022 on the loan so I paid it with an ACH debit from my checking account. The $ is gone from my checking account but now I'm told it takes about 15 days... WHAT?? The buyer isn't going to wait. This is ridiculous!! The customer service people (very poor English, hard to understand) said they have to wait for $ to get to them. GET WHERE? Everything is electronic, it's been taken from account. If I had gone with my local credit union (which had the same rates) I could have paid and had title cleared on the spot... NEVER AGAIN WILL I USE ALLY. I'm losing the buyer because of them. Photo is of account page that says... paid in full.

By far the worst bank and customer service. We purchased a vehicle financed through Ally Bank. Everything was good, easy to make online payments until the our vehicle was totaled. As soon as Ally found out the vehicle was totaled they cut off online access without notifying and we had to mail in checks. Our insurance was trying to pay them off, they just needed Ally to fill out paperwork which took them over a week and that's because I kept calling every day to have the paperwork done. After the insurance paid them off we had a small balance left which they refused to work out a different payment plan and said we had to pay in full, in which one of their customer service representative had said they would be able to do. We always made payments on time sometimes even early and it was ridiculous that they couldn't work out a payment plan for the balance. Never again will we use them as they do not value their customers.

I called in to make my payment which is due today, and John employee # ** refused to connect me to speed pay so that I can make a payment. I then asked to speak to the supervisor and he also refused. If my car is repoed because of this dumb ** I will sue.

Personal experience... I’m am extremely disappointed with the process and dealing with this bank! You have to fax or mail in an application, no one to talk to, no online application and over two weeks to review and/or process. Once they come to a decision (in my case no approval, which is fine) but then again only to be faced with no one willing to discuss anything as to how a decision was made.

This was my first time calling in because normally my husband calls in. The agent I had was very rude, talked over me, and was not helpful at all. He huffed and puffed at every question I had and raised his voice several times. I've never in all my car buying history had such bad customer service.

I wish we could give no stars!!! First of all DON’T finance your car through these people!!! I tried paying my payment online like I always do. I had switched banks so I had another account and routing number. So my payment kept getting reversed. So I tried again a couple days later and the same thing happened again. So I went on the website and seen where you could mail the payments to and I sent it there. I sent it priority so I would know if it got there and it says it was delivered.

I had a very bad experience with Ally Financial. First, they took an unauthorize payment out of my account, which caused my bank account go negative, and I occurred an overdraft fee. Ally financial refunded me the payment they took out my account, but stated they will NOT pay the overdraft fee that occurred. I faxed them over my bank statement which reflects that Ally is the reason I received an overdraft fee.

Ally is horrible. I've had many cars and car loans. Ally is by far the worst. First off, nobody speaks English. How can you even expect to have a conversation with a rep? It gets you nowhere fast and makes matters worse. Second, their late fees are ridiculous, triple the average, and probably should be illegal. Once this loan is paid off, I will certainly never finance through them again. I do not recommend Ally... at all.

Talk about the worst customer service I’ve ever had, EVER! Asked for a lien release letter and days later still nothing. Good luck getting someone on the phone. Let alone someone that can actually help you out. DON’T WASTE MONEY OR TIME WITH ALLY BANK.

This is a company that you want nothing to do with. Just like all the other reviews, there is nothing good to say at all. We contacted Ally to find out the quickest way to pay off the loan and get a lien release. We followed their instructions after being told all different things by different reps. This is along with being put on hold over and over again. We paid the extra money for certified funds and extra money to overnight the payment. This is following a supervisors instructions. She then informed us that 48 hours after the check is received that we would have access to the lien release.

I paid off my vehicle on June 20, 2018 and sent Ally a cashiers check via FEDERAL EXPRESS. They cashed my check and have never sent me my verification letter of the loan being paid off to take it to DMV to collect the title/pink slip. Every time I call I get a person that does not speak English in the Philippines. They read from a script and put you on hold every 2 minutes for a minimum of 10 minutes. THIS IS THE WORST COMPANY EVER!!! STAY AWAY FROM ALLY BANK. They are crooks! They hound you for your money but take their time in releasing anything they owe you.

WOW. It can't be worse than this. I tried to open a bank account with Ally, and it ended up a real horrible experience. They asked me a DL, SSN card, utility bill, and I sent them except SSN card-I explained them I mind sending it thru online. Then fraud dep. called me asking a utility bill. I said I sent it, but somehow she (Regina, what a stubborn!) kept asking me another bill. I live on all bill paid apt. so that cable bill was the only utility bill. But she seemed to be very stubborn. I still can't understand why DL can't prove my address and the utility bill either. Just she's being an idiot? No other bank required me other than DL. So I wanted to close the account. The person I talked said 'we will close it on Mon and we will mail a check'. NOTHING HAPPENED.

First I will address why you do NOT EVER, as in NEVER EVER want to use ALLY FINANCIAL as your automobile financial institution and perhaps take any other means of transportation, even if it means you're walking to your daughter's wedding... Everything you have read in the reviews before reading mine is 100% accurate about this... and I use the term in the most loose definition... business!

I purchased a vehicle on August 5, 2015 and financed with Ally. August 28, 2015 Ally began harassing me saying that I missed my first payment. I stated via the paperwork that I signed that my first wasn't due until September 5, 2015. Ally charged me a late fee. They refused to remove the late fee and said that my payments will now be due on the 27th of each month instead of the 5th. Each month Ally charged me a late fee and harassed me via phone at least 10 times per day. On December 23, 2015, Ally sent a tow truck to my residence to get the vehicle because according to them, I was not behind on my vehicle payments but I had late fee payments that totaled $162. Ally said that the only way they would accept the late fee payments is if I paid the late fees in addition to two future car payments.

Please shut them down before they hurt more people who are struggling to make ends meet and to go to their jobs to feed their children.

I had purchased a car using Ally due to a plummet in my credit score. They were the only financial institution that would give me a loan. I had lost my job for close to a year and was just getting slowly back on my feet when I found myself with a totalled vehicle and the absolute necessity to quickly find another (accident wasn't my fault, in fact, I was sitting in a restaurant with my husband, daughter and in-laws when a waitress told me someone had creamed my car in their parking lot). So Ally gave me a chance. After being forced to sell my home or have it repossessed, going through my husband losing his job, our daughter having sudden sporadic seizures and myself having medical issues that required time off work and additional medical bills, I was late from time to time. I received letters saying how much I owed in late fees but never the actual total owed.

Well needless to I had my vehicle repoed by them. Nobody really speaks plain English and it hard to understand them. After paying an additional fee to send them money and it's a pain. They took the vehicle out of my state to an auction place. The people who grabbed the vehicle are trying to charge $75 storage for my personal effects. When you call they put you on hold for 3-5 minutes which is always more... Trying to get my vehicle not counting the 4 calls I made yesterday... I have made 8 calls now to them only to get a runaround. Whatever you do do not use these people. Even if you call for a simple question like what is my payoff it is painful. They make you wish you hadn't gotten the loan through them. All I can say is avoid them at all costs.

Okay, I have 10 days after my car note due date to pay my car note. They are reporting to the credit agency after 5 days. I have always had this problem and I cannot wait to pay this car off. This company likes to keep your credit score low so you cannot trade your car, truck, etc... This is something that I have been dealing with for 4 years and I only have 1 year to go and I will never uses this company again.

I absolutely can’t recommend this bank to anyone. Their dealer services are the only ones that can give you a pay off amount. Dealer services closes at 6:30 Eastern time. Which means their hours aren’t remotely similar to the times an actual dealership is open. And nevermind the fact that there are other time zones than Eastern time. Additionally, they have a convoluted pay off system. Most banks have one amount. Not Ally. You get your buyout amount as the consumer, but your dealership pay off amount can be totally different. But again, you better hope you can get to the dealership during the times that are convenient for Ally Financial dealership department. The whole process is absolutely absurd.

I originally got my vehicle financed through this company. My experience with these people have been very very stressful since I had to COMPLETE a BANKRUPTCY due to medical reasons and everything that followed!!! Cannot make a payment without the runaround!!! People working the post bankruptcy part are total **, cannot comment on what I think!!! But you could take a GUESS!!! I loved working with at first but like a marriage that is not working it all fell in the cesspool!!! IF YOU HAVE OTHER MEANS, PLEASE USE THEM!!!

I purchased a vehicle from Carmax in PA, Ally was the financial lien holder the car was grossly overpriced and living in the North I made the mistake of purchasing a 2 wheel drive vehicle instead of all wheel drive. After having 3 close calls with the vehicle while driving in inclement weather with my children. I started to research if I can trade in the car and purchase a safer vehicle. I took the vehicle to the dealer and asked them to work with Ally to get me approved to trade in and when I got there the car was top down at 10000, I had already made significant payments for 2 1/2 years on the vehicle at almost 900 a month. Ally refused financing me on the trade in.

I've been working for 3 days as of this post simply trying to get these jokers to understand that I've changed insurance companies. The cut and paste responses are insane, unuseful, and just stupid. They repeat they need a policy. Well, the new insurance company has already sent it to them, and sent me a proof email. Ally thinks everyone has FAX MACHINES... wtf ** ? It's not 1990. It's 20**18, get a life, get with the times, use email. I'll never go back, I've used these guys for 3 vehicles, and this is the last. I think I'm going to the bank and paying off tonight, and I'll just go from there. This is ignorant. Nothing like being punished for doing the right thing.

I do not recommend Ally Auto to anyone. I paid my car off over two months ago and still have not received the title. It was sent to the wrong address the first time and returned back to them so I called almost a month ago and was told they would send it to my correct address. I was told it would take 7-10 business days, a month has gone by and I STILL did not receive it. I called the customer service number and turns out THEY NEVER RESENT IT and had no apology, explanation, anything for it! I am SO infuriated. They put me on a 10 minute hold and came back and told me they were still trying to contact the title company and said they were putting me on hold again. I replied, "No, I don't have another 10 minutes to wait. Could someone just call me?" And they said, "No"?!?!

When turning the car in stood at dealer for 13 days before they inspected the car. Initially they said I owe $574 for wear and tear and added time on lease. Went to dealer 3 times to turn it in and would not accept it due to some system code from Ally. Spoke to someone last week. Said they will take the access days off. Aso gave me reference # but when they looked it up they said it wasn't in the system. Looking at the inspection pictures can't see no damage to the car. Car was turned in with 21000 miles a lot less than what it should. Just beware. Be very careful. Never ever again I will deal with Ally again in my lifetime.

Potential fraud From Ally to hide vehicle condition - I leased a Ram 1500 from a dealership in Michigan in February 2017. The truck was leased with Ally Financial. I have leased vehicles before with different companies and never had any problems. I’m learning the hard way with Ally. First let me say that their customer service is non existent and the only reason why they bother talking TO you, not WITH you, is because they know you will have to pay them somehow.

Tragedy Hits... Husband wheelchair, wife looses income... Was behind but caught payments up on car. When behind again because loan was 42000 for a 22K car at $800 a month I called and restructured loan and they said my $450 remaining needed to be received by the 17th of the next month. My account was closed and not showing so I called and they responded within 3 days of that car and kept all my personal possessions and daughters $300 car seat. It was bad enough that the interest they made alone if counted as principal would have paid off the large majority of the loan. But now I will probably be sued while trying to find work from my new wheelchair world and go into bankruptcy since I am about $25 K upsidedown or more on the loan. Unbelievable predatory practices.

I have called them so much, and every time I've called, I've had to try and understand the person who is trying to helping me. I know that they hire people that need jobs. But they need to hire people that speak and understand the English language. It would make it a lot easier on other people to be able to understand them. Here's an idea. Hire an American who was born and raised in the country. And stop sending the jobs to other countries just because they'll work for less money. When I get a new vehicle, I will not be getting a loan from them ever again.

Ally locked my account one Friday afternoon, without explaining the cause to me. I called their customer service, only to be told to wait for a "specialist" to contact me. For days, I had to borrow money to feed my children while I waited on this "specialist." I had to open an account with another bank so I could buy food and gas for work, shoes for my kids, and pay hospital bills. This bank sickens me. The customer service is non-existent, as all they do is tell you to wait. And wait. And live without any money because they don't feel like doing their jobs.

My daughter leased a New car from a Jeep dealer in Ramsey New Jersey (we live in Manhattan). When we leased the car we were told to get the loan from Ally. They (Ally) then charged my daughter a higher rate than normal. When the lease was expiring we called Ally to inquire about "extending" the lease for a period of 1 month or two. They gave us an amount that I felt was way too high so we declined. When the lease was about to expire we called the dealer and left messages for the "return specialist". We never received a return call. We also called Ally and advised them that we would be returning the car to the dealership on a certain date. They advised us that there was a "grace period" and that we would not be penalized.

If I could give zero I would. I refinance my car and Ally bank got their check and my balance was zero. I canceled my Gap and Warranty insurance, so the dealership send check to Ally instead me even though loan was pay off. Has been almost a month and I still didn't receive my money and is almost 300 thousand dollars. Every time they put me on hold to speak with someone who probably doesn't even live in this country. I will have to involve my attorney to get the money that is mine and not theirs. Would never recommend this Bank to nobody! Bad customer service!

Yea I paid 1116.82 per month on a pickup for 4 years to Ally, and my wife died. I tried to get them to refinance to lower my payments but they said I didn’t qualify. I guess your wife dying isn’t considered a financial stress. So now I got to hunt for a new bank. Yep they sounded cold and conspiring. Probably hoping I default so they can robber baron me. Yep I don’t recommend using them. I know I never will again.

2013 Ford Fusion - They repossessed my car and want $1700 to recover it. Ally told us to wire cash through companies like Western Union. After 2 days of nonstop arguments with their reps and proving each rep was lying, I had decided to pay them tomorrow, get my car back and then take them to court. BUT, I read a post on here about how Ally used the Western Union scam to get coincidentally $1700 from someone in the same situation as me that ended in Ally claiming they didn't get the money even though it went through and still didn't return the car, I have decided not to send them a dime.

Most disgusting individuals I've EVER dealt with in my life. Rude, mean, belittling, horrendous... I could go on & on. I wouldn't recommend this company even if it was the only one who would finance you. I just got off the phone with a lady that I told was the most atrocious human being I've ever had a conversation with before in my life, & her response verbatim was "I'm not here for nice customer service". I'm appalled at the way this company treats people.

If I had to rate Ally, it's an negative infinity. This is more than the worst company to do business with. They need to be closed down. Before that, need to be hit with another class action lawsuit. How do you continue to bill a costumer, add late fees, report to the Credit Bureau as 30, 60, 90 late on payments when the car was totaled, paid out by the insurance company & the balance left over paid out thru Gap. No balance was left. You unprofessional, greedy **!!!

I currently have a car loan through this bank. Since day one it has been an unpleasant experience. Trying to make payments via cell phone is impossible. The website if accessed through your phone always says it is down. You can only easily pay if you go online using an actual computer. Also I was sick and took a few days off from work so my payment was 9 days late due too a crappy paycheck. They start calling and harassing you. I had to listen to the phone message 3 times to get the number to call back as the man calling had a thick accent and spoke so fast.

I hate their way of doing business. They have a call center which calls you early in the morning, calls you while you while you are in church, calls your relatives which I call harassment. Aside sending your statement. Even if you're late in a few days, they go after you like pit bulls. They call anybody that has the same last name as yours. Then there's family fights. Ally are also very high in rates. So if you are are buying cars make sure never to use ALLY. YOU WILL BE HARASSED, INSULTED. They own your soul... BECAUSE THEY WILL ASKED YOU 50X WHETHER YOU HAVE SENT THEIR MONEY. Never encountered such as this company... STAY LOCAL WHEN BUYING A CAR.

Ally auto finance rates must be so low that many car dealerships utilizes their auto financing services; however, the services provided to the consumers are horrendous. This company appears to outsource all customer service calls to overseas call centers, which sounds like a good idea because they’re employing folks that have no problem taking on smaller wages but it’s a terrible experience when Ally doesn’t have a normal phone line to call into in the US.

I called to say an unauthorized payment of more than my monthly auto loan was deducted from my account. After the person saw I was a month ahead in payments said she would refund 1/2 the money!! After more than 20 minutes arguing and not transferring me to a manager (all, apparently were in the same meeting!?) I was told within 15 days I would be mailed a refund! Ally did an auto debit to my account for a payment NOT due, but can only mail a refund??!! Spoke to their Fraud Dept. but they don't look into these things - not sure who at Ally does or if they do. I am disabled and live on a fixed income so to have to wait for a refund is quite a hardship!!

First off I’m not a “verified buyer” because they won’t accept any form of payment from me. After seeing all these 1 star ratings, I felt that I need to let everyone know exactly how awful they are and the worst part is... they will not ACCEPT my FIRST payment! As if they are trying to ruin my credit and force me into paying late fees. I only think this because their app and website is rigged and they forced me to pay over the phone with extra finance charges... and then refused that payment after giving me a confirmation number.

Had accident and truck was totaled and Ally was paid by insurance Co. and Gap insurance. Ally says I still owe for a payment of $578.16 and this keeps changing that was not due at the time truck was totaled. Constant calls and letters saying they won't release title until paid. Let me know how to get in on Class action Lawsuit as there's no dealing with these people. They put me in credit bureau as nonpayment! Unbelievable!!! Help please, any info for class action suit would be appreciated.

May 2016 bought a near new 2015 Dodge Challenger from a local Dodge dealership. Ally Financial was the lender. In the dealership contract we initially included for a fee ($3500) an additional maintenance/repair coverage warranty. The dealership's policy stated if within 30 days you decide you don't want the warranty it will be refunded. Within a few days we added this vehicle to our auto insurance policy and the same extra warranty is included free. I immediately in person returned to the dealership and informed them we are already covered and I requested a refund. They had me sign a cxl document and they would forward this to Ally. I documented on the form that a copy of this credit on the loan contract be sent to me so I would know it's been completed and I would have a hard copy for my records.

Contacted Ally twice because they were trying to get me for an additional monthly payment. I leased my truck and am at the stage to purchase it. I need the buyout letter for my bank in order to move forward with the purchase so I call Ally to get said letter. What an honest pain in the rear. I have a headache after dealing with such NONSENSE. The last person I spoke with, Imee, continually contradicted themselves about the final purchase option cost. My paperwork states one dollar amount however Ally is trying to drive that cost up by $383.00. How does that work?

I applied for and received an auto loan from this bank. The service went downhill after a couple payments. I have never been late on a payment and never asked for an extension to pay late. Even so I get constant threats explaining if I am late they can repossess the car. Sometimes I receive 2 threats a month. Ally is the most horrible bank in the USA to do business with. I tried to make 2 payments in 1 month to get 30 days ahead but their policy is I will not be credited for the following month without making a 3rd payment! Stay away, go anywhere else.

2nd vehicle Ally claims they sent title and have not. Funny how two titles just miraculously do not show up. And they will not email lien release. They want to mail it. Well apparently mail doesn’t work for them. They are crooks.

I sent money in with all of the paperwork to open two joint CD’s, one with each of my daughters. Ally Bank put my money into someone else’s account. They then told me that I never sent the checks with the paperwork. They will not put me through to anyone I’ve spoken to previously. I have to fill out customer complaints and wait for them to send me letters that actually told me I need to send my checks into a different Ally address to make sure it doesn’t happen again. They admit no blame on themselves. They finally moved my money to the CD’s but only because I found out it was in a relative's bank account (thank goodness they let me know that) and I told them where it was.

We are trying to get a house loan but unfortunately we will not be able to do so at the time due to a late payment in our credit score place in error by Ally Bank. It's for the January payment which is due on Jan 22. It was paid on Feb 22. We have the confirmation number. It also says on our bank statement it was paid on Feb 22. Not only did I paid Jan payment that day but I paid Feb too a total of $1170 making us up to date but they show us paying on Feb 23 on the account making it a month late therefore going on our credit - if they had it right it wouldn't be on it and we would be able to get a house. We contacted Ally bank and were told someone who handles this type of issues would contact us but so far nothing.

My Vehicle in the repossession stage and I was advised the only way to save it was to pay the 3 months past due amount via Western Union. I made the payment and two weeks later I was contacted by Ally Direct that they didn't receive my payment because they were having trouble with their Company Code through Western Union and the monies went to GM Financial. It's been 8 weeks and I still haven't gotten my money back from GM nor Western Union. Ally Direct repossessed my vehicle. I lost my car because they gave me the wrong information and I recently found out that they don't even use Western Union services anymore. Not only did they cause me to lose my car I still don't have my money back from GM or WU. Granted I was behind in my payments but did what I was told by Ally Direct to rectify the situation and still loss my car and money.

Ally Auto does not provide correct information to a consumer paying off the loan. I called 3 different times to confirm the payoff arrangements needed to ensure that my title would be expedited to me so I could complete the sale of my truck. I was assured that a certified fund bank check would assure me the title would be mailed to me within 3-5 business days. I obtained the funds, overnighted the check and waited for my title. I am now waiting 8 days and the title has not been received. Apparently, NJ has a waiting period before the title can be sent. This was never told to me in any previous conversations.

Was called promptly after I submitted a review and they reconciled the matter.

This company not only do they not speak nor understand English they're out in another country. You can never speak with a supervisor or manager. They're in Indonesia or somewhere in the orients and then Mexico City. Well, in December of 2017 I made a payment arrangement for January. My payment was not even due when they sent a notification to the credit company like Equifax. They reported I was late but my payment was not due till the 4th. They reported it on the 2nd. Then they went back and reported I was up to date, mind you I still hadn't made my payments. In a matter of an approximate 30 or so days they messed up my credit. I've called to speak to someone and oddly get disconnected. I can't wait to get rid of this car loan or the car itself. If you are looking into this company to finance my suggestion is to run, try someone else.

They were unable to process my payment. My bank proved the error is on them. I have 1000s of $ I’m trying to pay them. Now they repoed my car. I’m calling the State A.G.’s office on them. It time to stop this bank, they are criminals.

Made 19 payments Ally says only 12. Call the Consumer Financial Protection Bureau and file a complaint. 855-411-2372. These ** need to be put out of business. They will get my car back. That's what they do to us!

This "bank" is awful; between my last car payment and the bank I used to refinance my auto loan, I wind up overpaying by almost $900. I have been waiting for nearly a month for them to return my money. Call after call after call & they are useless; their call center is in the Philippines, too, so though they speak English, they are absolutely useless.

This company doesn’t care about how they treat their customers, they will tell you anything to get you off the phone. When you ask to speak to a supervisor they will keep you on hold forever and then transfer you to another agent that don’t know what they are doing. I have never had a problem with this company up until March 4th when I realized that the payment I made came out of the wrong account. I immediately contacted this company and asked for the payment to be reversed. I was told that they only do refunds through the mail in which they hold the check for 10 business days and release it which should take 5 to 7 days. I agreed for it to be mailed and I waited the time frame.

Having this team of irresponsible, negligent individuals finance the lease of my first car was the biggest mistake I have ever made. Not only are you on hold for at least 30 minutes before you speak with a live agent, but when you do, they are rude, and unwilling to help. I called this morning because I received a letter in the mail stating they had informed the credit bureaus about a late payment, missed payment or other default on my account. This could not possibly be correct as I have never made a late payment let alone miss one.

Ally Financial is violating Fair Credit Protection Act. I submitted a dispute through Experian a couple months ago to update account as charged off in Chapter 7 bankruptcy in Jan 2014. Ally instead of fixing error on credit report, they resume reporting account with an active balance on account. This is makes me very concerned and will also report this to state of CA attorney general.

I took a loan out at a dealer and Ally was the lender. I decided to pay my loan off after only 1 payment. I received the payment amount via a snail mail letter because they do not offer any other options and when you call their 877 number, ALL 9 CHOICES offer no alternative to speak to an actual person whether during business hours or not. I paid my vehicle off in full then was sent a bill for a final payment plus another 60 or so. After messing around with their system for over an hour, I got ahold of an operator who determined they made a mistake. Not willing to send an email stating this, or give me any sort of reference other than their 877 number, I gave up in frustration and am hoping this goes smooth. What a joke of a company, what poor customer service, avoid at ALL costs. Go to your nearest lender and get a loan, these people are a joke!

Called to move my autopay to a later day in the month. Which they did. They did not inform us that we had to go on the internet and stop the previous date. The previous date come and they took the automatic payment out of my checking account, which overdraw my account. We called and they realized the mistake. At that point they did not tell us that the payment system was going to try to take the payment again, just that they fixed the autopay for the following months. The second unauthorized payment came at the same time as 7 other transactions. I now am out more than $300.00 in overdraft fees because this company. They don't care about their customer or their financial well being. Absolutely the worst bank I've ever dealt with.

In February I had transaction of 259.72 pending to come out of my checking acct for Ally Bank. That's all that was on description for transaction. I called my bank immediately to let them know I have no accounts with Ally. Filled out paper with my bank to stop this and any future transactions. Well it happened again this month. Contacted Ally. Was told by Kami that there was nothing they could do since I wasn't a customer... Hello!!! Where DID you get my info from to do this activity. This time there actually was an ID# so I gave that to her. Still nothing. She said I would have to have my bank dispute it with them. Something is very wrong here.

If there was a way to give this company 1/10th of a star "they'd be lucky to get this from me". These guys are a ripoff and my experience in dealing with them is nothing short of pathetic. Following the return of 2014 Jeep Willys in mint condition with 17,000 less miles then contracted for and with a residual value $6,000 less than retail, these ** proceeded to send a bill for $206.93. Follow an appeal and review to the scratched fender (OEM part $51.99) they refused to do anything. By posting this I hope to warn others that, "this is NOT a customer friendly lender".

Back in 2015 I leased a car from a dealer, and the dealer processed the lease through Ally Bank. I actually had no problems with Ally during the period of my lease, however, I wanted to extend the lease by a month or two so I called Ally to inquire how to do this. I spoke with a customer service representative named "Jasmine" who told me that it would be no problem, and quoted me terms that would essentially allow me to continue to making the same lease payments for 2 additional months, plus I would have to pay a processing fee that was about the same as a single lease payment. Ok, no problem. However, I was told that I could not enter into this agreement until I made the last lease payment. I was not told there was any kind of time limit after making the last payment before I could extend the lease, so I waited.

My father-in-law died on February 18th. The joint trust that they had contained almost half a million dollars in CDs and Savings Accounts. On February 21 my mother-in-law requested the closing of the CDs and Savings accounts and transfer of the funds to her account in the Washington Federal Savings Bank. At that time we provided the Certified Certificate of Death. Nothing happened.

We got a loan from Ally one year ago. We have paid close to $7,000. We were told that if we paid half in the beginning of the month and make sure the other half was due by the due date that would be a good way for us to go cause our payment was 6:34. Get our bank statement from Ally stating that we haven't paid anything. We've only made three payments after a year. I asked what is going on they told me we've only made three payments. I said no one I could prove I've made all my payments.

ALLY pretends to be a Bank, it's not, paid off a loan to get rid of them and overpaid. The refund check was from Bank of America with a BIG ALLY on top of the check. If you have a problem with the bookkeeping and they can't answer you and you press for a Manager they just hang up. You don't even have a name to complain to. I get advertising from them for investment accounts, where do you suppose the money goes.

I have had my car loan with Ally for almost 2 years now and they have always been helpful with anything I needed up until recently when my car was repossessed. I will admit that the repo was my fault due to an unexpected hardship. However, I have bent over backwards to do anything and everything I have been asked to do.

I purchased a vehicle and paid every month on time. After almost a year I got very ill and was in the hospital for a while. I contacted Ally because I had missed my payment. They told me it was not a problem and wrote out a contract with specific guidelines and asking for a partial payment for the one I missed. I did as they asked. A week passed and then one day I wake up and my car is gone. (I park in my garage every day but that one day I had to park outside). After panic set in and I called the police thinking my car had been stolen I quickly found out that was not the case. Ally had reported it to a locked yard. I called and they first said we never made an agreement but when I started stating the guidelines and who I spoke with and said I would contact a attorney they suddenly found the agreement and tea it to exactly as I had told them.

2010 Dodge Nitro: Purchased vehicle for $14,600.00 in August of 2013. The Chrysler Dealer "BlueWater" in Port Huron wrote a purchase agreement with fees and charges for warranty vehicle was "Dealer Certified". Getting behind two payments in February 2018. I had contacted Ally. Came to an agreement. Told them payment date! Within a week they had car towed to a Recovery Yard. I had requested total amount paid to date and requested that I had already paid the $15,360.00 for the vehicle. Now they are requesting $1,700.00 to obtain vehicle back into my ownership. They do not allow early payoff. This illegal loan will not mature until 2019! (Overcharging customers) Six year Loan total predatory lending. Avoid any financial dealing with this financial firm Ally.

Recently they posted a check on my account that told me that I no longer had a payment due for the month of Feb., and so I did not pay because my payment was zero. After that, I received a phone saying I was past due. I called and told them the situation; they filed an extension because it was their fault their site said what it said. They requested that I pay 30% of my total bill, which I did. Now they are saying I am still past due, the extension was declined and are requesting the rest of the payment. The guy on the phone said the site was an error and I should have called when I noticed it. Well, I did not know it was an error because the check that was sent to them matched what my account said.

Sent Ally a check in amount quoted to pay off a vehicle. Notation indicated for “payment in full”. It was cashed and cleared. Began getting duns for monthly payments plus interest. That was in Aug. and to date - March - am being continually billed and they refuse to release title to me. Ready to join others in class action suit for fraudulent charges and victim harassment.

Got a letter from Ally Financial threatening me with Notice Of Intent to Report Negative Information on me. This bank is unprofessional and scammers. We got our payoff amount from their website and then verified the amount by calling Ally and talking to Allison to verify our pay off and paid it off that 13 of December. And now in March they send us a BS bill that says we owe them $55.63 dated February 26 and if we don't pay it they are going to report negative information.

2 automatic deductions from my checking account in one month for car loan. One was applied and the 2nd vanished into the unknown - provided company with fax from bank with tracking information and dates and logged 4 cases over a 2 week period of time. Always told the same lies-special case being handled and was even given specific time of 11:16 on 3/5/18 for resolution. Another Lie-I have held on the phone for over 50 minutes trying to talk to the payment department but it was refused. All reps are from another country with a very distinctive accent and unable to communicate with them to understand the issue! Stay away from this company!!!

I have a 72-month car loan with them and in the beginning they didn't seem as bad but now they tack on every fee under the sun. I was without a job for 2 months and made my payment when I could, because it wasn't on the date it was due they charged me almost $600 in fees. When I would call to update my information and give them a date to be paid, I never spoke to anyone who spoke good English and they would continue to tell me they are going to report me to the credit companies and that I need to ask my family and friends to help me pay.

Ally Financial is a crooked company. I got behind on my truck payment from losing my job. We worked it out where I paid a fee. They moved my two payments that I was behind to the end of my agreement and then I was supposed to make my truck payment on time. From then on then when I go to make my truck payment they tell me that I owe $365 worth of late fees that was never even told to me.

Ally makes many costly errors and is slow or refuses to correct such. Since day one with me they have been a pain and with account paid in full they yet want more money, they say for balance and late charges. None are owed, their payment history on my account proves such but they ignore facts, even their own facts, such would humorous, if was not about money, transportation and reputation. I will simply post part of my last correspondence with Ally and let this explain all:

I leased a car for 3 years. Part of lease I was required to have $1,600 deposit. I returned the car in excellent condition, Ally will not refund my deposit until the car is sold in the auction. That is a very poor policy to hold my money until the car is sold, nothing in my contract say that. I will never lease or buy a car that Ally finances. BE AWARE... I WARNED YOU.

If I could give this company a 0 star I would! This company tacks on as many fees as they can, and when you make extra payments to cover the "fees" (cause you don't want them on your account) they misapply it to my next car loan, and not what I paid the actual money for. So then I have to call them and ask why I still have the fees and they state cause I didn't call them and tell them where to apply the extra money. Seriously? They are the absolute customs service center and when I continued to ask further questions the rep cut me off and said "ok, well you need to call next month". Wait? I'm not done telling you that you misapplied the funds and aren't correcting it. Still she said, "Call back", and hung up the phone!

While driving on the interstate our tire blew. We called VehicleOne because we have a contract with them that we bought for 2700.00. We wanted a tow truck and our tire changed. While on the phone with them asking about receiving help a semi sideswiped us and took our mirror off so the agent wrote that down too. Because that happened during our call they would not cover us because it was considered an accident. I was on the phone for almost an hour and a half arguing with them because I didn't call for a tow truck because my mirror is off... I called because my tire blew, who needs a tow truck because of a mirror being blown off?! And the fact that I called because my tire blew and they argued with me forever that "it's an accident claim now" even though they were two separate events and the semi just happened to do that while I was asking for a tow because my tire had blown and the rim is bare and we are on a dangerous interstate.

Paid off my auto loan on 2/8/2018 and got a confirmation number. A week later on 2/15 and they have not posted my account. Now they claim I owe them additional finance charges! No ability to actually speak to anyone. Only options were email and chat. Customer service is horrible!

I had a 72 month auto loan with Ally Financial. I paid my last payment and didn't get my title in the mail. When I called them, they said I owed one more payment. Went as far as to have them count payments and she counted 72 payments!! Asked to talk to a supervisor, she said one would call back, they never did. A few months passed, now on my credit report. Called again and now they want the amount of 2 payments!! Asked to talk to a supervisor again... again said they would call me back... never did. Called again, made the lady count payments again... 72 months. No answers as to why they are holding my title. Just pay or they keep it. Can hardly speak English. I think this is some kind of scam. At a loss, don't know what to do.

After trading in my 2012 Ford Fusion for a 2018 Ford Escape, Ally stated that they never received my car payoff from AutoNation Ford. But I have proof of the check being cleared on Jan. 8, 2018 for the entire amount. They put two damn late payments on my credit report which dropped my score 46 points!!! They are the worst, most incompetent pos people that I have ever had the displeasure of doing business with. I have already initiated disputes to TransUnion and Equifax and will be contacting the BBB. I WOULDN'T RECOMMEND THIS BANK TO A SICK DOG!!! FOH.

Be aware that Ally holds deposits for an unusually long amount of time. My deposit is from a nationally recognized company and they will not release funds for 6 days. Also most banks will at least pay checks and other transactions off of the deposit, just not let you withdrawal cash, Ally will not even do this for their customers. They will return the check or deny the transaction and charge the customer with a NSF fee, even though the deposit is there. Then they hold future deposits even longer. I know they have received the money, they are just holding it along with thousands of other people's money so they can accrue as much interest as possible. Terrible way to do business and I will close my account.

I paid off my Jeep in December and after calling them today to let them know I did not receive my title yet they informed me I still had a balance of $42.95. I was so upset cause when I called I got a pay off good for the next 10 days and they got it four days later and it cleared my bank the next day! Customer service is someone in the Philippines that you can barely understand! Shry the supervisor told me that it was worth the money for her to lose my business. Claims she listened to previous call when I called yet would not let me listen to it!! Then I pushed two to take survey at the end of the call and told her this. Suddenly the line went dead!

I received a 10-day payoff from Ally and went to UPS on a Thursday to overnight a cashier's check. I called ALLY from UPS to get a street address to send my check and confirmed that the payoff amount would be the same even if received the following Monday; I was told “yes.” Ally received my payoff within 24 hours but didn't process it to my account until the following Wednesday. I was told I owed an additional $77 and if I wanted to make a payment online, they would have to give me another 10-day payoff and would charge me an additional $7 Western Union charge for paying over the phone. I sold my RV and now the process to satisfy the lien and get registration will take up to 4 weeks! I'm so FRUSTRATED!!

I recently decided to move from the big banks that pay 0.01% interest to an online bank. I chose Ally Bank. I completed the online application form and was accepted quickly. They required verification so I uploaded my drivers license. All seemed well. As I was looking over their website they also offered an investment platform which very affordable rates, so I completed the application and provided them with the same verification. Once the account was open I transferred $5000 to the account. Again they asked for verification in the form of a voided check, which I supplied. The transfer went through and they put a 3 day hold on the funds before I could trade. Two days later then froze the account as they need more verification. I called their customer support number and waited and waited and waited...25 mins passed and I had to hang up. I sent them an email and was told I needed to call.

This company exists in the stone age, at best the means for communicating is by phone to a foreign answering service of agents incapable of actually getting anything done. The second & only other method of communicating or document sharing is by "pony express". The incompetence of getting anything accomplished within days, regardless of courier service as bank wire options are non-existent & even after certified funds are received the weeks that pass to actually reflect a change in account status is nothing short of shocking. Stay away from this company, it should be put out of business or acquired by a firm that understands "customer service" is not an oxymoron. Good luck to anybody out there that can actually pay-off a loan & receive a release of lien within 15-30 days!

The worst Customer service EVER! & that's looking past the barely English speaking Incompetent staff... If you're looking for an idiot to Narrate every stupid Little thought inside their stupid little heads... Just called his number: 888-925-2559.

I've had several leases with GM. The last one with Ally Bank. Prior two leases resulted in zero fees for wear and tear, one a two year lease and a four year lease. Being charged over 900 for mostly petty wear and tear. Waiting for a response back to fight these excessive fees. But as of now I will never give any further business to Ally Bank. They no longer have a relationship with GM and now I know why. I suggest you find a different lender when it comes to an auto lease. I was a big believer in Ally but this left a very bad taste in my mouth.

6 years ago I was sold what I was told was a 5 year CD. It was what I asked about and wanted. We put $1970 in it. We withdrew it this past year (2017). We received our 1099R from Ally and it stated our disbursement was $2125 and taxable. I called because it should have be $155 taxable interest. I was told, "No it was a IRA CD" and we took early withdrawal (less than age 70). I explained that was not what we asked for nor were we told it was IRA. They did nothing except keep telling me I received statement and should have known.

I have been a member of this bank since 2004. I have had ONLY ONE good experience with this bank. All with my transfers! They offer no atm cards. Debit card only. The tellers that I have endured were all politely RUDE with empty apologies. I would not recommend this bank. Mailing in deposit offer no business accounts. I do like the "idea" of 24 hour customer service. Again member since 04 and ONLY ONE POSITIVE EXPERIENCE. 3 day transfers-like SERIOUSLY! Then they have Zelle. AFTER the inconvenience they don't mention it as a solution. THIS BANK never takes initiative. As I said POLITELY RUDE. They say things to you that are rude POLITELY...as if you do not have common sense or a brain! My account doesn't have to be confidential. My name is Abim ** AND YOU GUYS SUCK! straight up???

I have a loan with Ally, been making payments for 3 years. Now on a 5 year loan. Starting in 9/2017 I have had a $35-$40 late fee every month. Grace period ends on the 16th of each month and I make my payment on the 1, 2, or 3rd of the month depending on whether the what day of the week the 1st falls on. It appears that they hold payments for just long enough to be able to charge the late fees. Absolutely awful experience with supervisors on the phone that are condescending and arrogant. I'm 42 yrs old and have financed with 5 different banks on other loans over the years and have NEVER experienced anything so horrendous. I am an Investigator for the State of Florida and I will be contacting the Attorney General's Office and would encourage anyone else to do the same. Worst company I have ever dealt with, even worse than Comcast.

This company has misapplied THREE of my car payments to the wrong vehicle account and are now threatening to end my contract. I reported them to the BBB and asked that their negligent accounting be investigated. Their system is ludicrous and I cannot believe what I am reading! How are they getting away with this? I shouldn't have to worry about them applying the payments to the wrong account and then threatening to take my vehicle. This is a disgraceful company and they need to get it together.

My father has added me to manage his account 100 times and they keep saying, "Oh no problem, next time you call there will be no issues with your daughter managing the account" but this never happens. It's always hard to understand representatives since they ALL sound like they are in India. They put you on hold for so long. They have no quality care. If you are thinking of getting a loan with them DO NOT! You will regret it. I'm an older adult, been around long time, and this is the worst company I've ever dealt with.

This bank has a serious problem when it comes to transferring my funds. I had to request the transaction from Ally twice to get my transfer transaction completed. This bank failed to complete my transaction when I completed it online approximately four days ago. I had to call in to the bank again this morning to complete the transaction once again. I did receive confirmation numbers on both transactions, so I know the transaction should have been completed on my first request. This is not why online banking was created!

I have been trying to reach Ally Bank customer service for over a week to change my IRA required annual distribution. All I get is a recording stating my wait could be up to 30 minutes (the websites a shorted wait time). After waiting over 45 minutes more than once, I gave up. I cannot wait to move all my accounts away from this bank which used to have superior customer service. I even tried to contact the CEO in Charlotte, got a recording and the call never returned.

I was a customer of Ally Financial for almost 2 years. Sadly to say in April 2016 I had a wreck, I hit a calf, & totaled my vehicle. The owner of the calf's insurance paid a portion of my car off but left a balance of $800. When I learned of the balance, two months later, I contacted Ally attempting to make payment arrangements. Mind you, I had just had a baby, Hurricane Harvey was in full effect and my disability was down to 75%, however I took the initiative to contact them in order to make payment arrangements. Needless to say Ally Financial cared less about all of the above & advised me, "The ONLY way we would be able to help you is if you made a payment of $439.60." The representative explained to me that because my account was past due, the only way they would make payment arrangements is if I made a full payment of $439.60 and brought my account current.

Ok soooo it makes me feel better that I'm not the only one having issues with this finance company. These crooks make Hillary Clinton look good! They take forever to accept payment for my truck loan and then suspend my Ally mobile app profile for being late?! Somehow it's my fault though. Then start paying through my online banking bill pay and they take 2 WEEKS TO ACCEPT PAYMENTS even though it shows in my bank that they have the money but really they take 2 weeks to process and by the time it's all said and done you're considered late.

Here is a summary of what happened today: This is why I hate finance companies. I am very disgusted with Ally Auto right now. I hate writing this email as well, but because your system screws people fees are applied and they don't even say it on your website. On Monday 1/2/18 I set up the final payment of $871.08 for withdraw from the bank on 1/3/18 because that was what the full amount showing on Ally website showed was due. Ally took payment out of the bank on 1/4/18. This was the final payment with this account. Today I sign on to get the phone number so I can call to find out how long it will take to get the title returned to me. I notice it says there is a $99.08 balance.

I am coming up on my lease end on a GMC Sierra. Contractual residual buyout was 31,239.63. Now they're stating the buyout is $36,631.19. Absolute worst move I've ever seen in my 35 years on this planet. I wish I could give 0 stars. They always allowed me to call for a buyout price up until about 6 months ago and now I know why!!! I WILL NEVER EVER USE ALLY IF IT WAS THE LAST BANK ON EARTH.

Always ask who is your car loan with, If told its ALLY BANK... DO NOT DO IT. Very, poor customer service and you never get an American on the phone that can help. It is all corporate and you will have difficulty communicating with the anyone. After only falling behind 3 months my car was repossessed. I spoke with someone that Friday and was told to call back next week to arrange payment. Well Monday my car was out for to be repossessed. Worst thing is the way they treated my 83 year old mom about this. They came into private property to have car towed. Any regular credit card company gives you 4 months before they consider cutting off credit. So why repossess when it only 3 months. I explained I had financial difficulty after hurricane Irma, not even "sorry to hear" reply.

Ally Financial is by far one of the worst banks I’ve ever dealt with. Their customer service in the collections department is terrible. The people are rude and arrogant and don’t care one bit about helping their customers when they’re in any type of bind. I will never deal with them again nor would I recommend them to anyone!

I have been paying off a 2014 vehicle for the last 2 years and the dealer connected me with Ally. Never thought twice. But when your balance is $15,880 and in 3 months you made $1,300 in payments and your next statement is $15,553 still owed with a minimum payment of $403.00 due. Not exact amount. But I'm no Math expert but I'm paying 900 in finance charges? Anyone have information on how to get in on a class action suit on these guys? They have been sued before for shady practices.

Ally Auto is HORRIBLE! Since January of 2016 I have been with Ally Auto and every single month of my experience gets worse! It began in March that I had AutoPay and they took twice as much as they should have. It began to happen every month a little more each time. Then a couple days ago we had to call Ally to ask about what’s really going on. They said the account was past due which to start with was not true at all! We just allowed them to take the payment and still they keep on taking out more. I called just now and spoke to the most rude representative I have ever come across in my life Jasmine. She would not let me speak at all, she kept cutting me off and just would not listen to anything I had to say. I definitely understand why this business now only has one star! Ally Auto is a scam & this business needs to get shut down!

Once you pay off your loan it is a nightmare to get them to release your title or lien!!! Even if you pay with guarantee funds they still will not release your title or lien in a timely manner. Plan on WEEKS before you get your release. HUGE problem if you've sold your vehicle. Very UNACCEPTABLE way to do business. Also, if you complain they will place an even longer hold on your release. Very petty and childish company!!

January of 2016 I purchased a 2015 Chevrolet Traverse $4000 down from Franklin Chevrolet with my first payment due around March 5 2016. This was the start of me rebuilding my credit, and I am a single mom on a budget so I sent $1546.62 on February 10, 2016 (which covered up until May 2016). On May 4, 2016, I made a payment of $5420 certified mail.

As I was using their online Ally Auto website to make automatic payments, I scheduled payments due on a certain date for auto deduction. On the day of the deduction, they do send a confirmation that the payment has been made, but then repo your car without any notice. I notice that my car is gone and report it to the police, they advise to call my finance company. They confirmed the repo due to non payment for 3 months and 90 days overdue.

I bought a new car this year. My loan was process incorrectly due date for pay dates. Before I signed the car agreement the representative told me that my first payment was due the 5 of the each month. I told him, "I can’t do the 5th of each month. You have my paycheck stubs and you know I get paid the 10th and the 25th." I am constantly getting late fees. I have called them to change it because it was their mistake. If they had proof of my pay dates and they said I had to pay 90.80 and extra amount each time this is very ridiculous. I am requesting a phone call from this people to get my correct pay dates.

My girlfriend had her car finance with Ally and it has been a nightmare... They repo her car after her being 45 days late and after she had sent in the payment... Then when we have call to try and ratify the situation they want her to pay her next payment in advance of the due date and pay for the repo service before they release the car... My advice don't deal with these individuals. If she had read the negative review prior to her buying the car she would have tried to finance through another lender.

I keep paying over and it keeps telling me I owe the following month and so on. I can't figure out how I was under 16,000 3 months ago paying over every time and I still owe 15823. I can never get anyone that knows anything on the phone. And they just yes you to death. I seen bad reviews last year and worst ones this year. The dealer I bought car from is just as bad but that's another story. I guess shady businesses stick together.

My lease was supposed end on 11/22 0217 and I returned the vehicle on 11/04/2017 after paying off 36 payments as the contract. Now I received the letter from Ally saying it is an early termination and they will charge me a difference after they sell the vehicle at auction. I don't think I am not the only one and thinking about lawsuit.

I started a loan through Ally a little after the first of the year... Made all my payments on time, come August I lost my job and got to the point where I have to decide what bills matter most... so I call Ally and explain everything to them. They proceed to tell me that they won’t tag the 2 payments I missed on to the end of the loan due to it being a young loan. I called and talked to a friend who works at a different bank and they told me that Ally could if they wanted to. Ally has such a high interest rate that it makes the car almost not worth having. Then I get a letter that says to have a payment in by November 22 or it will be repossessed, after receiving the letter days after this due date I guess it’s time to get all my stuff out and wait for them to pick it up. Bonus I got a new job and am going to lose it also because I have to have a car for this job...

We purchased two vehicles from a Chevrolet Dealer. Therefore we have two separate accounts with Ally Auto for these vehicles. Ally haven't got a clue what they are doing. I can't set up two different accounts online because one car is under my wife's SS No. and the other through my SS No. I pay each month, even when they forget to send out a bill for our Ford Focus. I have just found out that my account for the Equinox is screwed up. I am very careful with my money and would say that if you have had any experience talking to these guys you will come off the phone feeling very nervous. I still need clarification on payments I have made.

My lease was up Oct 25. I returned the car Oct 12, they reported to the credit agencies that it was a early termination!!! WTF are they for real, I called them 5 times I got no place, and to top it all off it's now Nov 21 and I cant get the final amount that is owed. They said the car needs to be sold at auction for them to close the acct. I said, "What does the AUCTION have to do with me? I have a lease!!!" WOW so bottom line it still shows active on my credit report and in the comments it's a early termination... DOES anyone have a email to their legal department???

Michael (Employee ID: **) is a complete idiot and deserves to be unemployed. I called in to inquire if a credit card payment was an option through the App, which he stated “Yes;” but currently the app is experiencing technical difficulties. I have been hearing about these technical difficulties for a year and a half know. The solution he presented was for me to knock on my neighbors' doors at 9 pm EST to inquire if number one they have a desktop device, and two if I can use the computer the make my payment. Michael then stated, "Or you can pay via phone and pay an additional $7.50". I then stated, "It not my fault Ally Financial is technically not sound", then he responds, "Well I gave you options". Keep in mind the options were knocking on a neighbors door. What an idiot!!

We were debating to turn in our lease early or keep it until the lease was up. We purchased a 3 year lease and paid it off within the first year. We also had extra money that was included in the lease to cover any potential issues that there might be when we turn it in. When I called to speak to Ally about getting my unused prepaid miles money back they said I would get it if I returned the vehicle. We were excited, because we were over 4500 miles under our mileage, which we had paid for in the agreement. Since we had already paid the lease off, the payback on mileage was a welcome discussion.

My original loan was financed a car through Ally Financial, Oct. 2, 2017 I refinance with my credit union down the street from my house... Thinking this would make life easier and payment would be lower... I started receiving calls and emails from Ally stating my payment was late and that I needed to make a payment ASAP... I called 10/19/17 only to find out my account was still active and I had late charges applied to my account? So I called my bank. They said they sent the payoff (via overnight) and waiting for title? I called Ally daily. They said they have never received the payoff and wanted me to make a payment?

I have CD's with them and stock trading accounts - one I manage and one managed by an advisor. I'll review my experiences separately as they relate to these different products: CD - recommend. I'm happy with their rates. They're higher than just about anything else I've seen in the market and I've done my research pretty exhaustively. Also Ally has no penalty CD's with a relatively low balance minimum that's almost unheard of at the bigger banks.

Paid my car loan months ago. Ally allegedly sent title to wrong address. If they did, they would have had it returned. Never contacted me. I called customer service. Difficult to work with them. They said they needed to send me a form. They can't send to my email, which has my name in it, but they can send to an obscure fax number at my work. They said 24-48 hours to send a fax--really? It is now past 48 hours and no fax and no title in sight.

2nd bad experience I've had with them. I leased a Chevy Volt in 2015. 39-month lease. I started out mailing my payments in, since they don't do online banking. Unless you want to pay a $5.00 service fee to Western Union every time. When my payments weren't posting on time, I was told "We have very poor mail service in Chicago". Imagine that. America's 2nd biggest financial service city has lousy mail. Takes weeks to get a letter. I still owe 9 payments (I'm currently 3 payments ahead). I called up for a payoff. $147.00 x 9 = about $1300. My contract says I can buy the car at the end of the lease for $6,995.00. They quote me a payoff of over $18,000. I tell them what my contract says. They won't budge off the higher number. These people are thieves. Before I hung up, I asked if they had the Florida Attorney General’s phone number handy, because, that's my next call.

Customer service is all outsourced to foreign countries who have no clue how to deal with issues. If anything real happens they just pass you in a circle of inexperienced workers, that somehow have no manager. It’s insane, you can’t talk to management if you wanted. They always lie and say management is unavailable but they will put you in a line to have a return call within 48 hours. They don’t call. This company needs to be shut down. I’m considering lawsuit at this point as I can’t even talk to a manager.

I began reading so many reviews from people that had complaints from experiences with natural disasters with Ally so I figured I'd share mine. I live in Santa Rosa CA with my wife and two sons, 6 years and 8 months. We are currently experiencing wildfires that have been classified as the worst wildfires in the history of CA. I woke up on Oct 9 2017 to my hometown on fire. The fires moved so fast through the city because of 60-70 mile per hour winds. My wife office building was in the middle of it and she still hasn't been able to go to work.

This company is terrible. I was told I'd have my refund in 3-5 business days. When the 5 days were up, I called to ask where my check was (they double charged me even though the app didn't say I'd get charged at the end of the month) and they told me it will be here at the end of the month (so basically 30 day refund). They beat around the bush saying they don't control the refund. Why even be in business? The woman sounded clueless. Don't do business with these people. Finding a new bank asap. They don't even offer refinancing.

After reading all these complaints I had to do this, It's Funny Listening to Ally's TV Commercials. They Are Full of ** and they are definitely not your Ally. They are your Eminem!!! Don't ever walk into a dealership and use this company to Lease or Buy a Car or Truck or they will bend you over and stick it where the sun don't shine. I was going to buy my truck that I leased from them but they wouldn't budge on the price, so guess what? I went to the dealership and leased a new truck through GM Financial and they are great.

If you are looking for a loan company with numerous ways to pay your bill, Ally may be right for you. But if you are one of those that don’t have trouble paying your bill and then expect to get your title in a timely manner, then go elsewhere, it is not worth the lies and frustration they will put you through. The title is at a third party company, they have no control over it whatsoever apparently! A send out date is put into their computer automatically, 10 days after they receive your final payment, no matter how you pay, and every time you call to follow up, they will tell you that it was sent out on that date. And that’s all they will tell you for 10 more working days after that.

My daughter was on a missing persons list and was seriously injured... She was not behind on her payment with this company but called for the most of extension they offered. They said it was 60 day. Her doctor had written her a note to the company saying that she would not be able to work for at least 90 but we take what we can take... Now, I'm am her mom and the cosigner on the account but 4 days after we found my daughter we were hit with Hurricane Irma and had thousands of dollars done to our property and had no way to even get to work for weeks without power... Ally kept calling me and sending me letters to pay this extension fee. I don't understand a fee because she was not even late on payment. And I had no money due to this hurricane to make the extension payment.

I'm not sure where to even begin. My husband and I refinanced my vehicle that was originally financed with Ally. Since we had bought GAP insurance they were to refund us the balance of 900+ bucks. After calling and canceling it we were assured that we would have a check within 10 days. When that came and gone we were told that the policy changed and the car dealership had it (WTF?). Car dealership said they declined it and it would go back to Ally. Then Ally said yes but it takes 30-45 days to refund. Ummm you can just keep my money for 45 days? Ok so we wait 6 weeks and still no refund.

Absoluteness the worst experience I've ever had, dealing with a bank!!! Allied Financial has financed three autos for me. I have paid my auto bills in compliance to contracts/as agreed. They are erroneously reporting that I owe $178.00 to the credit bureaus!! Which that amount has been paid in full, the amount has nothing to do with the principal. I have received letters from the bank confirming the same, "PAID IN FULL". Each CSR I have spoken with has given me the runaround. Now my credit has taken a hit due to their inaccurate reporting. I will try one last time to get this matter resolved prior to escalating to the CEO. This matter has been going on since May 2017.

I am currently debating on buying out my lease which ends in January. When I called to speak to Ally about getting my unused prepaid miles money back they said I would get it if I returned the vehicle, but if I decided to buy the vehicle I would lose my money. I asked for an explanation and got none. Asked for a supervisor and asked them to explain it to me and they couldnt give me an explanation. So, I called back two more time trying to get an answer as to why they would not refund my money and all I get is because thats how it's done. I feel like they are stealing my money! Is this even legal?

After making all payments on time, it came time to finish my payments and collect my title. Then I get hit suddenly with a $13 finance fee. I call the company. No one at the customer service center can help, I keep getting transferred. Basically I need to send a certified check for $13 so that my title can be released, after paying more than $32,000. Does this make any sense? So I send the certified check. Then they post an online payment and say I have to wait 2 weeks for the payment to clear. So I wasted my time even sending the check. They will not reverse the online payment without waiting an additional 2 weeks. All over $13 and it was their mistake.

Many of us are Hurricane Victims. We live in evacuation zones. I am a professional artist. I teach classes to make money. During times of Hurricane we not only can't teach, we have to relocate, we have no power for over a week. Once I got power I was able to look at the ALLY BANK statement with large fees charged. When I asked due to my situation if they would consider waiving the large fees they said maybe 14.00 but nothing more. I see other people also posting problems who are Hurricane Disaster victims. This company is not assisting us at all. In fact they are making money from the disaster. I am so glad my car is almost paid off so I cannot have to deal with ALLY HEARTLESS BANK ever again.

My son bought a car which I cosigned on. He went through some financial difficulties and fell behind on payments. Didn't tell me so I wouldn't worry. I get a call and a message at the end of the week from a number I do not recognize, and a name I do not recognize without the reason for the call or the company the call came from. I finally called that woman back on Saturday, It turned out she called from Ally Bank regarding the amount we owe for the car or the car will be repossessed. I asked her "How much to stop the repossession?" She gave me an amount which I immediately paid. The car was repossessed anyway. The woman's name is Charlotte and the phone number **.

I mail my payment off every single month to Ally. The one time I mail it before a holiday it's late. I told the representative it was a holiday in the US so the post office was closed. He said, "Well it matters about the date". I said, "No it don't as long as my payment is sent out before my due date." I don't work at the post office so I don't know the process of holidays & timing of mail. I just know it has a date on there the money order & envelope. He said "Well it's late." My thing is why can't I talk to someone in America? I mail my payment in America it goes to an American address. The customer service is horrible. No one knows what's going on. I can't understand the people on the phone.

DO NOT DO IT! I had never felt emotionally abused by a company causing me to feel anxious and so judged. The girl I spoke with today was angry from the start. She claimed she wasn't but working in the medical field I know smart remarks when I hear them. During our 16 min conversation I was trying to explain to her that I will be making a payment but I couldn't at the moment. She then continued to have an attitude and said they've already done all they could for more and I told her I understood but if she looked at her previous note the reasons I fell behind was because of medical reasons and I was trying to catch up.

Financed a new 2011 Tahoe with Ally. Have had loan for about 5 1/2 years with no late payments. Decided to sell the vehicle and with electronic funds paid off the loan balance of about $3,300.00. Funds were deposited into Ally bank on 8/14/17. Was told they had to hold the funds for 10 days to verify them. Nothing to verify, they had the funds (not a check). In fact I received a check in the amount of $0.39 for interest over-payment less than a week later. I argued that there was no reason to wait to verify funds and the title should be released immediately. However, it seems that Ally follows this procedure regardless. They informed me that the title would be released for processing by 8/24/17. I asked for them to expedite the release (since they truly had the funds), and that I would pay an expedite fee to have the title sent overnight. They refused and said that was not possible (obviously could care less about the customer's needs).

I leased a vehicle from Ally Financial, I took very good care of the vehicle, I had a fender bender and took the vehicle to a reputable body shop and had it repaired, when I turned in the vehicle 8 months later they sent me a bill stating the repair was done poorly and billed be for $184.28. I told them there was nothing wrong with the repair, and disputed the charge. They became very nasty. I contacted a lawyer and he stated it would only get worse, and to pay them for my own peace of mind. Please please never ever sign a lease with this company, they are like part of the Mafia!!!

This company is the WORST!! I paid off my vehicle and almost 2 months later I still have no title. They even confirm they mailed it to the wrong address, but yet will not help me get it. Better than that, they mail the lien release to the wrong address even after I confirm the correct address. I am not sure what they are trying to pull, but if you can go somewhere else you really should.

PAID FOR AN EARLY 5 MONTH TERMINATION OF MY CADILLAC LEASE> Paid extra for wear and tear Smart-Lease and my CTS was inspected clear at surrender. Ally turned me over to their "Collection Dept" for $500- damage claim? Showed my acceptance of my short-term lease finalization at Cadillac, but they ignored my fax and letters. Now they call every Saturday to harass me with a different collector. Cease and desist or ALLY is going to Small Claim Court for remunerations?

I am going to sue your company for emotional damages, emotional distress and severe anxiety as I already have it. Your company has made it x 20 worse in just one day. I have spent 8 hrs of my time trying to resolve your mistake. Your staff admitting that you Ally has dropped the ball and very helpful in providing me with the legal department's address...

They lie every time you call. Their favorite script is "We are sorry you were misinformed and any inconvenience it may have caused." I recorded every phone call to them because they lied so much. When they found out I was recording they would hang up.

They won't take payments over the phone!!! I recently filed bankruptcy about 6 months ago and because of that Ally took away my option to pay online and stopped my direct payments. When I called to make my payment I was told they DO NOT accept direct payments and that I would need to go to Western Union to make a payment and that I would cost me an additional $8.00 to make that payment. What company does not accept payment for a service or product they pride?

Ally bank is great because they do not charge checking fees and will even pay you back for atm fees charged by other banks (up to $10 a month). The wait time to talk to a bank rep is short and courteous when you need personal attention.

Trying to Wire money to their Investment side...5 phone calls later over 2 days... maybe it will get done? Now I've missed the last day to buy into a Bond Fund for this month and will miss the 9-1-17 Interest payment. But they're "Sorry"...Other than this Bond Fund my remaining money is being moved to Synchrony Bank.

They don't care for customers. After payoff they make you wait, they don't reply. They are simply the worst. If they gave a prize for being bad this company would not even win that for being sooooo bad. Hate them. BUYERS BEWARE, STAY AWAY. DON'T GIVE THEM YOUR MONEY!!

Me and my family just withdrew several millions from this horrible bank. The info they give you is wrong most of the time. Their executive customer service department does not make outbound calls it appears (after one requests one). They went bankrupt already and needed taxpayer bailout and they pay you back with horrible customer service, lies and incompetent employees worked on your money. Check out Synchrony Bank.

I have been back and forth to Third Party Totaled Loss Department - Gold Find Claims and Ally since 6-28-17. No manager will step up to plate on both companies to help bring this to a resolution... This company is horrible to work with if your vehicle has been totaled. No one wants to take ownership to help. Insurance Agent called and did paperwork and advised representative he needs a Letter of Guaranteed for the amount of $12,772.00. That there were going to be 2 checks to distribute to ALLY, because there are 2 claims. 1 for $6 thousand and 2nd for $5 thousand. But the representative totaled car for $6,864.82. All we need is Letter of Guaranteed for the 2nd claim of $5.

Financed a car through Ally Financial. Recently I sold the said car. Having still had a lien out on it, myself and the new owners both called Ally to see what to do. First of all, it's extremely hard to understand the robot (I'll explain later) talking to you. Second, I was told something totally different than the buyer was, hence one of is was lied to. Nonetheless we completed the purchase, and went on our merry way. The next day, the buyer informed me that the payment had cleared in her account. So I called Ally to request a copy of the lien since the Payment had posted. "It will take ten business days for it post." (Quote from Ally robot). I argued with it, but they don't have any constructive response so I asked to take the survey but never was prompted to do so after call. The payment posted to their account a week later (I received an email).

I paid off my truck and needed my title for being able to sell it to a buyer. They had the funds and are making me wait 10 days. After 10 days there were going to mail out a letter to bring to the DMV. They said the letter would take up to 5 days. The folks that answered were based out of India and were reading from a script and had many many runarounds... Very sad and I can sum up Ally Financial in 2 words... ** Sucks.

I don't know how this company is still in business! I got in an accident and car was totaled, my insurance company paid them off what the car was valued and they agreed to it! I get a bill in the mail from Ally stating I owe them $3600 plus taxes on excessive mileage and they have called me several times! I called them back and half the people don't speak English and said it's in your contract when you leased your car. I would like to know who reads the back of the contract and isn't it the dealership's responsibility to tell us! The car is totaled. What difference does it make how much mileage is on it, plus I was going to buy the car at the end of the lease! This is the worst company ever.

I went thru breast cancer and got behind on 2 car payments. I called to ask for an extension. They extended the 2 payments but did not include the late charges. So what good did that do, my account still showed that I was 850.00 behind. It still showed behind to credit bureau. I call Ally to get this straight and I get someone in the Philippines that can barely speak English. They tell me they can't do anything about the late charges and my account will continue to show behind until late charges are made. Obviously these people have no compassion for someone that has went thru 30 days of radiations. AGAIN DO NOT USE THESE PEOPLE CAUSE THEY WILL NOT DO ANYTHING TO HELP YOU.

This bank is a joke! I have made several payments and they claim payments were missing. I even have bank statements to show I made payments. They didn't send me anything in the mail stating they were going to Repo my car. Stay away from this bank. I was trying to figure out how are they reporting me late and I made payments. These people will try to destroy your credit and a bunch of con artist. I will never do business with them again and they will hear from my lawyer ASAP. Please stay away from this company.

I will never give another dime to this company! They constantly send my bill late and refuse to issue a payment booklet. They pressure me to let them take my payments directly out of my account. I am Not comfortable doing that. If my payment is due on the 15th but they finally deduct it on the 17th they charge a $30 Late fee. Anyone ever consider using them be prepared to let them take your payment automatically! They hang up on me constantly but will call my husband at work 77 times in 2 hours! Over a bogus charge. They seriously should be investigated and at the very least people should check reviews before going with them as a finance company. They Are Horrible!!!

My truck was totaled out by my insurance. They refused to give my insurance company any documentation in order to pay off my truck through them. The process to settle my claim took long enough and now it's been even longer in order to get them paid off to settle on the truck. In the mean time because I have not been able to make my truck payment this is going on my credit and everything else even though they have been informed that the truck is totaled my claim number adjuster information has been provided through this entire process. They wanted a settlement agreement which my insurance could not provide as there was gap coverage on my policy and they needed a payment break down from Ally to do so.

I have two accounts with Ally.com and a credit card as well. I am happy with each of these so I was happy when I was offered a 'special deal' on their mortgage loans. I am in the process of attaining a loan with this company and I regret it more than most any big financial decision I have ever made. The people working on my disclosures are absent, casual and drop the ball over and over again. I've was assured again and again that we would meet the closing date we agreed upon and all my documents are sent in and yet they have not been able to close. Every week or so I am assigned a new person who does not seem to know what the last person did. They often do not respond to important emails. The whole process has really been a nightmare and I am very very sorry I went with this company.

I called Ally to buyout my vehicle. They basically told me all the hoops I had to jump through to buyout the vehicle. Overnighting a check, pay taxes ahead of time, etc. Instead I said ok. I am just going to trade it. What is my buyout without the tax and they told me to go to the dealer to find out. Then I am told I will find out from their buyout department, then I am told that they can not give me what a dealer will pay. I have leased many vehicles and never had to deal with this before. They are basically trying to hold myself and the dealers hostage to force me to buy it through them. My lease contract clearly states that I have a price that I can buy it out. THIS IS FRAUD!!!

I had an auto loan with this company and had automatic payments set up, went through a separation and I was under the impression that my wife was paying the payments. I was wrong, she missed two, I found out and made the payments that day, I transferred the payments to her account, the bank kept telling me that I never made a payment even though I had proof and sent it to them. I continued to make the payments every month. I owned this car for 3.5 years, paid 21,000 for it, put 2000 down, every month they reported a late payment to my credit because they refused to add the payments that my wife missed. This went on for a year.

I have leased several cars through Ally Bank. Unfortunately when I turned my last car they stuck it to me. Charging me for things with vehicle that were wrongfully charged. I had a key that I was advised by the dealership that Ally would call me to tell me where to send the key! That never happened hence the charge. I called in & the lady kept repeating the same thing, "ma'am you can no longer turn in the key" & I told her I have never had any issues with any of the vehicles that I have turned in prior.

Ally is a great financial institution which offers ATM refunds and interest rates on free checking accounts, which no other bank does. I have had absolutely no problems opening a checking account there and I plan on opening a savings account soon. I was tired of paying $$ for ATM withdrawals and haven't since I switched. Furthermore, my friend has had no problems with his car loan and it is going very well.

In the beginning I had no issues with Ally. The few times that I did talk to someone they were pleasant and nice. My payments were made on time. I paid for 45,000 miles but turned the car into the dealership with 34,000 miles. I wanted to buy the car but they wanted much more than what it was worth so I leased a new SUV with GM. The car sat on the lot for two weeks before it was picked up. Then I received a bill for "damages". I kept the car immaculate. I knew I would get dinged for a broken piece of plastic on the driver's seat but I also got charged 175.00 for a key fob.

I have seen complete deterioration of this bank as they grew, merging with other banks. I needed to transfer some IRA money from cash to CDs. Simple. FOUR calls to different departments did not achieve a thing. Nobody has the slightest idea how to do it. They have many different departments and play "soccer" transferring clients from one to another, so you make a circle. Bankers cannot see all your accounts. That makes it even more difficult. Maybe they are overworked as they cannot concentrate enough to even repeat your question. Absolute disaster!