Ally Bank Reviews

I had a late fee and I paid it off with my payment. I asked the associate what I need to do if I want to pay extra and go to the principal. She tells me I just need to notify them. I asked if I need to call every time I want to pay extra on the principal. She told me "yes". I was just wondering this because I want to pay this car off as soon as I can. I asked her three times to explain it to me but I get nowhere because I can't even understand her most of the time.

Had a 0% auto loan through AF. They contact me after I've paid the loan in full attempting to collect "late fees." I request my payment history and contract. The contract states I have 15 days after the due date for them to receive my payment without having to assess late fees. Even though the contract says this, they argue with me about how they interpret the language of the contract. I have paid $500 in "late fees," as they attempt to collect $400 from me. If they can't be logical, they can't be trusted. Do yourself a favor and find other financing alternatives!

Four calls a day start post 5-days after your due date. Love smartphones and apps that block Ally's number(s) but they do get creative from time to time. EVERYONE I've ever talked to is out of the US of A! Don't like that at all for our out of work Americans. That is what started my slow payment problem... and I tell them that from time to time for a rise. But the two calls I received on Easter Sunday really pissed me off... Are there no days sacred? My app picked up the numbers and I called to complain but that went nowhere fast. I CANNOT wait to pay off this SUV note so I can get away from these idiots. Feels good to vent here but I really wish the collection calls would exclude Sundays.

I have never done a review but this company is the worse. We have had our auto loan for 11 months. Shortly after getting the loan we fell on hardship, tried to get caught up by having them work with us. Not the case!! So we struggled through some months til we qualified for a extension. Well the first extension expired. They said the second one was never put into the computer. We paid the fee in March just to get another call from them harassing us. Then explained to the rep I had my extension set up on 3/23 and I was waiting for papers to sign. She acted like she understood me.

I loathe calling Ally Financial Customer Service. If companies are going to outsource their work, they need to train their staff properly so their customers can get GOOD customer service! I have never been more frustrated in my life. I literally have to explain myself 5 times and in slow motion for the representative to come close to understanding me. I still never received an answer to my question, I hung up before I said anything rude. I tried to look for numbers directly to Ally but no luck. Very disappointing that there is no way other than writing a letter to get in touch with someone about customer concerns that are important, especially when it comes to money! What I also find disappointing is that Ally was based out of Detroit, MI and instead of giving call center jobs to all the people there who are in desperate need, they outsource their work to a different country. Unacceptable when there are plenty of people in this country who are struggling to find jobs.

I've been with Ally for years, never a single overdraft or issue on my account. I attempted to download a video game for my child with my debit card, from a reputable company. Total purchase was less than $30. When it failed to process I guessed my internet connection had failed and used PayPal, (also linked to my Ally). The purchase was completed. The next day I received an automated call from Ally asking to verify purchases. I verified them and thought nothing else. I was then contacted by Netflix and told my card was declined.

We went through Ally Auto for our financing on our car. When the time came that we wanted to sell our car, the buyer wanted to simply take over our payments and continue their loan through Ally. We thought this would be an easy transition, and that the bank would be more than happy to help us with our request. They could not have been more unhelpful or created more hoops for us to jump through. Ally Auto tries to do everything through the mail, even though they have other options when they are pressured.

If you are considering a lease thru Ally Bank, and they offer a better interest rate than any other bank, I highly suggest you choose a different bank. I have had 3 prior leases from another major bank and have had zero issues, which is why I kept getting car leases. But Ally Bank is a whole different story. Try calling and get a straight answer to any question you have on your account. Or better yet, ask to speak with a supervisor about your complaint. You'd have more luck screaming your complaints at a wall.

I have leased many luxury vehicles in my lifetime. I have never had a bad experience, nor have I ever had to pay for damages at the end of a lease term. I had the worst experience with Ally Auto Financing, and need to warn consumers out there. When it became time to return a vehicle I leased through Ally Financial, I returned the vehicle 6 months early and completely paid off the total remaining payments. Called Ally 3 different occasions, attempting to schedule an end of lease inspection where I can be present but was told Ally does not do that. They informed me I did not need to worry; that I needed to do was to return the vehicle to the same dealership I leased it from and to take pictures from the vehicle.

I have never written a review in my life but when it comes to Ally I cannot hold back! They are a complete joke. In the 7 months that I have been using them, it's been nothing but issues. Expensive issues nonetheless! When I call to get an issue resolved, for one, clearly not one person can speak proper English! They refuse to transfer you to another rep who can speak clearly and will NOT allow you to speak with a supervisor! I have been paying for 7 months now 1038.00 a month for my truck note, and 4 out of the seven months they have charged me 1988.00 and then say they can't refund it back into my account that day--it will take 10 days and I'm sorry for the inconvenience! Hmm well sure didn't take 10 days to withdrawal it from my account!

Approximately seven months ago, I obtained an auto loan from Ally Financial. My credit at the time was not great and I received a loan rate of about 11%. Since then, my credit score has increased almost 100 points and I am able to qualify for substantially better rates. I contacted Ally to inquire about refinancing the loan based on my current FICO score. The representative stated Ally Bank will not refinance their auto loans for the life of the loan and that I would need to go to another company to obtain a lower interest rate. I feel that Ally Bank has made an incredibly costly mistake not allowing their customers to refinance their loans. I am left with no choice but to take the loan to another lender which will ultimately cost Ally Bank several thousands of dollars in interest. I will not be recommending Ally Bank to anyone I know.

Purchased one cd for 95000 and they put through three transactions for 95000. Screwed up my whole bank account, have extensive overdraft fees, been on the phone 4 times. Avoid this bank, fraudulent, will screw up your accounts.

I had been satisfied with Ally for years, but their new billpay system failed to autopay a credit card, causing me to incur card fees. Ally's customer service is touted as being so good, but when it came to fixing this and reimbursing the fees (around $43). Ally had caused me to incur, they were worse than hopeless. They gave me a runaround for weeks.

On 2/22 I made a payment online and then another on 2/23. In the process they took out 2100 out of my account. When I called my bank they could not stop it in time and I have since not seen my refund. It is now 3/14. I have called at least 6 times and they love to send you in circles. I spent 45 min on the phone with them only to hear excuses and "I'M SORRY FOR YOUR INCONVENIENCE." - I will never deal with them again and after reading many reviews about them I think we should all get together with a lawyer. They are a shady bunch and many hidden fees etc.

I have leased six different vehicles over the years and have never had an issue with lease-end trade in - until Ally. They added on several charges for surface scratches and are charging me an extra month's payment because they say the van came in late - even though two different representatives told me I had until the 15th to get it to the dealership (and we got it there by the 11th). I've called Ally several times and sent three letters detailing my complaints but they never get back to me - and they keep adding interest to the balance they say I owe. Every step of the way, Ally has been terribly inept and it's been a most frustrating experience. (Everyone I talk to there tells me something different - and they refuse to budge on their excessive charges.) I would NEVER deal with Ally again!

Up until now I thought highly of Ally. Went to a dealership today to get the buyout from Ally and I heard the salesperson from the dealership trying to get through to the rep at Ally that he wanted a payoff. It was like he was talking to a person that had a 2nd grade education. He was nicer than I would have been. I expect to talk to people intelligent when I call Ally but that didn't happen today. I have never been late with a payment while having this lease car with Ally. Yet when applied to get an interest rate to stay with them for the buyout they came up with an interest rate that was 5% HIGHER than anyone else. What a disappointment this company is that they don't have the brains to know they just lost forever a good paying customer. I plan on telling everyone to stay away from this company.

Here is a review I had posted: I would give 0 stars if I could. I financed a brand new vehicle with this bank, and that was the biggest mistake I could have ever made. After getting another new vehicle, I had traded in the original vehicle (financed with ALLY), and they did not update the system, my credit report was negatively impacted because of this and they did not care in any way. I will never do any sort of business with them ever again in the future. I spoke to an individual named Clint (all he could provide me with was an extension number of **) and Renee (employee ID **), they are both extremely rude, did not help me in anyway, and spoke over me the entire conversation. Very disappointed in the customer service as well.

I called Ally Bank customer service because I was not able to make payments to a private person after this had already been set up on the bank account from which I was trying to make payments. The person who took my call was a woman named Mindy. The call quickly, but the customer service person was completely incompetent. She repeated the same question multiple times. She ignored my repeated requests to speak to her supervisor. She asked me to update a webpage that did not allow or even have a means of being updated. She seemed completely lost and kept me on the telephone from Sierra Leone for more than 30 minutes at the cost of more US$150 for the call, plus my time which I usually bill at US$1250 in 15-minute increments. This is very poor service indeed and I hope other will be warned about this very poor service company.

After making monthly payment on a new vehicle of 2013, and never missed a payment in 33 monthly payments, and being on social security, as is only income. Ally was asked of an extension, or extend the loan to bring down the monthly payment, (lowing monthly payments), fitting in with daily, monthly living, as other bills are to be paid. Ally being of very indifferent, personalities, and cannot understand the dialect they speak. It is found to be very much a hardship, and overwhelming. This is found to be a very unfair, and cannot negotiate with lending institution.

I had done a car loan with them and after a few months sold my car to a friend. It took 3 months and no kidding. 25 phone calls to get this mess straight. This is the most disorganized company I have ever dealt with. If they were the last company on earth, don't deal with these idiots. A simple car transfer of equity was more difficult to these folks than paying off America's debt. Please, everyone, avoid this company at all costs. You will be so sorry if you do any business with them. They reported me to the credit bureaus 3 months after my car was sold for late payments. This is how disorganized they are. Steer clear of these folks.

I am currently, well was a owner of a 2013 Chevrolet Malibu. I purchased from a Chevrolet dealer, in which financed me through Ally. I had never had any issues, since I originally purchased this vehicle back in 2014. However December of 2015 I made a payment out of a family member's account, since I couldn't make it to my bank in time of payment. I have only been a late a few times, in which I contacted Ally, in advance to let them know. I paid late fees the three times I had been late, which was always less than 5 days. In November of 2015 my family member noticed that recurring payments had been taken out of his account. The funny thing is, each payment that had been taken from his account was also being taken out of mine. Through Ally's website, I always do a "one Time payment".

We just turned in our leased vehicle, a 2013 Dodge Journey. It was 2500 miles under the allotted mileage and we weren't charged anything for any 'wear and tear.' (There wasn't anything aside from some extremely minor scratches anyway.) Awesome! Oh wait, not awesome. Why do I owe $500 for personal property tax? I haven't called yet, as I just received the letter today (which is why I've given 2 stars, as I've called before about issues and it's been very difficult to understand what they want/expect (this was my first lease)). But if anyone knows anything about this, please help! We leased the car in PA originally and moved to VA, but thought the property tax on it was included in payments. I'm so confused and have no clue why we'd owe that much in taxes and AFTER the lease was up nonetheless.

On January 4, 2016, at the end of my three year lease term, I returned my leased 2013 Chevrolet VOLT to Martin Chevrolet in Torrance CA, the dealer from whom I bought/leased the car. The car was completely detailed inside and out the day prior and garaged until driven to dealership. Pursuant to the return instructions received from Ally Financial, the lessor, the inspection would be ordered by the dealer and I would be notified as to the result. On February 10, 2016, five weeks after the auto's return, I received notice that Ally had determined from that inspection that I owed $934.18 for excess wear. According to the inspection conducted by CTS, $648 of the excess wear was due to "Dull Paint." Ally provided a URL link to the report filed by CTS. The report claims "dull paint" and contains photos to support their claim but nowhere do the photos show Dull Paint!

The experience with Ally bank has been horrendous. For the first time I am writing a review because they should not be in business. The customer service is unpleasant, representatives provide you with false names and disconnect after putting you on hold for 20-30mins. The bank has absolutely no integrity as I'm reading similar issues experienced by other clients. I leased my 2013 Jeep Grand Cherokee through this bank and after completely paying the lease off, the bank illegally charged my bank another monthly payment. I called and requested a refund. It was processed after a week and returned to my account. At the end of the term they send a bill that I owe them another payment.

Financed my car thru GMAC - they sold the note ALLY. Paid off over 10 years ago never received title. Lien never released. Now time to sell the truck and they take several days to release lien and I'm out $90 for a duplicate title from the tag office. Will never do business with them again!

1 week ago I called Ally Bank to get my car title, overnight it to my auto tag to get registered in Pennsylvania from New Jersey. My car had been impounded so I wanted to get this done right away. I have now probably made approximately 15 calls in one week for this car title to be sent to my company. I am getting charged daily for my car being impounded and they keep telling me it'll take 24 to 48 hours. This was from 7 - 8 days ago. Finally another call me tonight and they said it was FedExed out today.

Leased vehicle with Ally Auto. Never missed payment. Even paid early most time and more than I needed to returned vehicle to dealer after 20 months and leased through another bank. Ally auto sends me a bill for excessive wear and tear on a vehicle I had for 20 months that had no excessive wear and tear at all. Over 500$. Seriously this is a scam. I have had over 10 leases and have never had this happen on any other... Never again will I use Ally.

I have never written a consumer review in my life but Ally is so horrible, I felt the need to warn anyone that will listen to never use them. I will keep the story short. Getting divorced, wife was not making payments, van repossessed. I have never had a vehicle repossessed in my life and had perfect credit until the divorce began. I decided to get the vehicle out of repossession since it was in my name and I would be on the hook for the remaining balance minus whatever it was sold for at auction. I called Ally and was given the amount to get it out of repossession and was told to pay via Western Union. So, I did this. I fought Ally for over a week and spent 10+ hours on the phone talking to every foreigner under the sun before I finally got a lawyer involved and they released the vehicle.

I had a car loan thru Ally for almost 3 years. I have not had any problems until I sold the vehicle on January 11 to an individual that had their own financing. The bank immediately mailed a certified check to Ally for the agreed upon amount. I was told that it took up to 2 weeks to post to the account once they received the check. At about 2 weeks after the sale of the vehicle, I began to get solicitation emails congratulating me and inviting me to purchase a new vehicle and yet the amount was not credited to my account and it was even showing I had a late payment.

I have never had a finance company treat me like this. Here is my situation. I just bought a 2015 Lancer on Sept 2015. The car was great. Unfortunately I was involved in a car accident in Dec 2015 costing the total loss of my vehicle. My auto insurance company has been great. They sent Ally all the information needed since I have the better AND new car replacement. When my auto insurance sent the information, it would take Ally over 2 weeks to respond. When Ally sent any of the paperwork back to my auto insurance company, my auto insurance company would send Ally the updated information the next day. When I speak to my insurance company about it, they tell me they are waiting on Ally so they can pay off the vehicle.

This bank advertised to work 24X7 tirelessly only thru Internet and telephone but the ground reality is far different. The bank works only five days a week and between office hours and few associates in the name of Customer service cover under 24X7 services and they have no extremely limited rights to access. They repeatedly ask customer's name multiple times and their security questions are endless and eventually unable to access customer's access due to the limitations given. During my conversation with them for the last two days they repeatedly said 'we are sorry' for 15 times. I think it is customer who should say sorry to this banks and their services and move over to different banks. This bank is misleading the public in the name of 24X7 without any virtual banks. Due to no fault of customer this bank blocks the Net access and ask us to give call and the wait list for the calls are pretty long.

For 2 years ALLY has been my finance company for my 2011 Equinox. The dealer sold me a lemon. I have a complete lemon law file: CLOSED March 2015 by 1-800 Lemon Law. You call them - I exist. I received a refund to get that refund to the dealer and get out of my defective engine that is costing me loss in pay, loss in sanity and lost wages and unreliable transportation. The dealer does not want the car! The Bank just calls and calls and threatens repossession when they are getting payments. I can not pay in full every month and they are aware because of the car sold to me and defective since one month off the lot. I can not be called 4-5x a day and re-explain. Very unprofessional, scary and most of all not fair.

My bank sent a check for the remaining balance on my car loan with Ally on 02/01/16. Ally continued to withdraw a car payment from my bank account. Ally claims to have a copy of the check my bank sent with a letter, but not the actual check. Once they locate this check it will then take 10 business days to process then an additional 3 to 5 business days before my refund is sent to me. Customer service was difficult to understand, not clear, and not helpful.

Ally Bank should be investigated. Here is my story: September of 2015 I accidentally make an extra payment for my car loan for a Subaru 2011 Legacy. Called for a refund. I was told that the bank does not issue refunds but don't make a payment in October. October: Automatic withdraw of my monthly payment. I call to discuss. No resolutions but false promises and lies. I cancel my automatic withdraw telling them I will manage it personally. Ask for a refund. Said they would send a check. No check arrives. Phone calls continue from them to my work!! November: Make a partial payment. December: Make rest of payment for December. Calls begin with Ally claiming I owe them. I ask to send my bank records to them for verification. I was told that they were not allowed to do that.

I got an invoice for approx. $400.00 on my returned leased car. They are claiming that my driver side doors are wavy, and they had to repair them. I asked them for a picture proof since it was perfectly fine when I returned the vehicle, but pictures were not available. I called in to talk to one of the representatives to explain my car accident and how it was all fixed. She told me that I can fax her a copy of the work order from my insurance company to prove that repair was properly done. I asked her for her email address, and she does not have one to accept my files. Who uses a fax machines in 2016! Anyway, I faxed 12 pages long documents and received a confirmation that my fax went through.

I cosigned for my daughter back in May of 2015. Ever since this day it has been nothing but a true nightmare that I wish would go away. First they tell her that they have never received payments from her but then we get a receipt stating the payment was received. Then the nightmare begins, they have never received any payments although we received the letters from them. July the calls started, August they continue, end of September they repo the car saying she's three months behind and in order to get the car back she has to pay all behind months plus September and October, she did that.

In February, 2015, Ally failed to process a payment and towed/repossessed my 4x4 vehicle with a regular tow truck. Shortly thereafter, the vehicle started to indicate problems with the transmission. It was officially diagnosed and I was subject to extensive and expensive repairs, and a rental vehicle because Jeep refused to provide a loaner. In the interim, ALLY continued its barrage of telephone calls while I explained that payments would not be forthcoming because of the damage they did to the car. They acted as if they were taking notes and asked for verification. I sent the documentation and not only do they still call, they hang up when you answer. One time a Jaimie called--acted as if she could not hear and then hung up. She called again in 30 minutes. I am in the process of filing litigation against them. Not only was the tow wrongful, it was negligent. Their collection process is also harassing and problematic.

I bought 2 vehicles and financed them through Ally, I didn't want to but dealership said it was cheaper. What a mistake!! I have paid them well over 60 grand, and all I ever get is problems. They We were late 1 time, made payments after that. Getting 8 calls per day even on Sunday. A tow truck came to my house. He told me he needs the jeep. He said he hates Ally financial because almost all his repos are from them! I called Ally, they made me pay 3 payments. They said I was behind, I did. THAT was 2 yrs ago and I have NEVER been caught up with them since! Every payment they tell me is late, every payment I try to make on the site won't work half the time. They keep charging us late fees.

I purchased a vehicle in 2011 and financed the balance through ALLY Bank. At the end of my term I purchased another vehicle and traded the current vehicle with about $2,300 left in finance which was overpaid to ALLY bank in the amount of $353.39. November 2, 2015 I made a call to Ally bank to inform them that I have not received my overpayment. Nov 18, 2015 and Ally told me they mailed a check on Nov 7, 2015. Needless to say no check, so I called again on Jan 7, 2016 to inform Ally that I had not received the check and they again turned the blame on US Mail and said they will issue another check; this has gone on two more times and it's now Jan 28, 2016 and still no check. It just seems like to me if you make all of your payments on time, why can't you get your refund!

So I bought a new truck, I had financed through Ally and found a better deal with another finance company, before refinancing I had purchased an extended warranty and a premier guard protection plan. I cancel them both and only the extended warranty refund went through before the refinance. That was back in October, come to find out the other was put into someone else's account. Here it is January and still waiting for the refund. I am paying Interest on that money while someone else reaped the benefits and I only get the amount of the loaned amount and all the inconvenience of waiting, 7-10 business days. Will never do business with them again. Should have offered overnight for their oversight. What's with asking for social security input before speaking to a representative. Doesn't that lead to fraud cases? Bad experience, does not deserve a 1 rating, but you have to give that just to write a review.

Purchased a new vehicle and made larger payments to pay off the vehicle faster. We received a phone call from Ally from their collections department stating we were in arrears. Considering the last statement we received showed the next payment due was in 2018, we called them to find out that because our check arrived at their office after the "due" date shown on the statement (though paid months in advance), it put our account in arrears. After clearing that up, we called three days later to find that the check we sent them to pay off the vehicle was being sent back to us because it was short a few dollars from the correct payoff amount they showed.

Worst company I have ever dealt with. I called this number (888-505-9393) to give them an insurance change and it put me through 10 minutes of different products to buy including asking for a credit card number. I have been trying to fax a document for 3 days without any success. I will never finance another car through Ally - ever.

I tried opening a checking/savings account online with Ally, since they say you don't necessarily have to replace your old bank, just use this as a convenient extension. I've opened regular accounts with other banks online before with no problem. Even after this fiasco, opened one is about 10 minutes with no drama whatsoever. This bank (Ally), I'm answering all the required questions, then before I get halfway through the application, a message comes up saying I need to mail or fax them a copy of my Social security CARD. (???)

First off I would like to state that we're in 2016, we have all these technological devices and somehow you want to tell me that when you send out a fax to allow 48-72 hours to receive said fax. I work with a fax machine daily & it takes two minutes to send out a fax. Three days of trying to get them to fax over my extension agreement, I finally received it. Not only are the people answering the phones useless, but so are their managers/supervisors considering they're just as clueless about anything as the rest of the clan. Oh also don't request they email you anything because they will just tell you they have no way to email. I've been hung up on numerous times & when promised a follow up callback, not once did I receive a follow up. Worst auto financier I have gone through & definitely will never be going through this company again.

Ally bank repossessed my vehicle without any rights. We paid the loan off June 2013. Every time I try to talk with someone, they claim someone will call me back and how sorry they are because this has happened. After 2 days and I can't get release on vehicle and no answer. Maybe my lawyer can get someone to give me answers and my vehicle back. This bank is a joke and do not recommend anyone to use them.

After being laid off from my company ally offered a two month extension. I made the required payment the following day as agreed and waited for my paperwork to be mailed. After waiting over a week I received the papers, signed them and mailed them in the return envelope. That was mid November. Since it had already been approved all they had to do was process it. I continued to get 5-6 phone calls on a daily bases. I would explain to them I have an extension. They would read the file and apologize. This went on for weeks with no help from the collections department. They weren't able to transfer me or tell me who to speak with to get it resolved. All they could do was email the department. Mid December rolls around and I'm still getting the 5-6 calls a day starting at 8am. I again receive extension paperwork in the mail now dated Dec 23rd. I again sign them and mail back per the instructions.

Was resolved.

Don't get an auto loan with Ally auto. I have been dealing with them over the past 2 years with late fee charges that do not make sense. When I make a late payment, I keep track of each late fee and add it in on my records. Somehow, they continue to charge me late fees. Even on their online site it shows that late fees are paid. With the balance taken care of, I am mailed extra late fees that are not explained in the mail or with the 'help' of their customer service call representatives. The explanations given were that there are year-old late charges that don't show up online but need to be paid with no record of the late payments. After 3 different calls with 3 different people, they push me to make payments on time to avoid late fees while making no attempt to address the late fee or even explain or show me why the fees exists. I'm tired of fictional late fees.

Against all my advice, my 86 year old mother signed up with Ally Bank. She was unable to get an account reopened at Chase after her ID was stolen. She was disabled and unable to go in to DMV to get a new ID card so she settled for getting an online banking account. Ally seemed to work ok for a while. She gave me the debit card to do her shopping for her. Sometimes I would buy things for her out of my own account if she couldn't afford it at the time and she would let me use her debit card if I needed it to pay me back. In November of this year she became very ill and, sadly, passed away on December 23rd. This has been very hard on me and my family. Before she passed, mom made me the executor of her will and told me to use her bank account to pay her bills like she had done all along. Many of them are automatically withdrawn.

My husband and I turned our old lease in 3 months early. It was in excellent condition, just barely over 20,000 miles on a 39 month lease. This was on 12/12/15. The dealership called to get the $ needed from them to process the deal. I have family and friends at the dealership so I know they were doing what they needed to do on their end. On Dec. 19th, Ally withdrew from our bank acct. money for Dec. payment. Unfortunately, I had used money from that account as a deposit on our new lease and therefore when Ally took money that they should NOT have ~ I was overdrawn.

Leased a Chevrolet Tahoe in March of 2014 in Texas. Signed the exemption form that states our vehicle is not used for generating income. All lease paperwork submitted to Ally bank on or near 3/27/14 when I took possession of the vehicle. We received our monthly bill for January 2016 with a miscellaneous charge from Ally of $1037.17. We call to find out what the charge is and we are told personal property tax. What? Why? We knew we did not owe.

Ally Banking received my payoff amount for my GMC truck. I sent it to them certified mail and then they forwarded my check "by accident" to another one of their customers, who then called me to say that strangely they had sent him my check. He mailed it back to me but during that time Ally continued to charge me interest in the payoff. Now they are calling me 2 weeks later wanting $1,500 more than I owed them! When I try to call them to sort it out, they hang up on me! Turning it over to my attorney.

My car was repossessed illegally, I was 55 days past due. I sent payment through Western Union at a charge eight dollars. Western Union made a mistake. I told them the car payment was 368, they only took 168 out of my account. Called Ally and told them I was not going to pay another fee because of Weston Union made a mistake. Told Ally I will make a payment online, that way there would be no extra fee. Ally locked me out of my online account so I would have to pay a fee unless I mailed, but they wanted payment right away. I had no choice and forced into buying this car because Ally would only finance it. They broke every Massachusetts law as far as repossession and after I bought car months later I realized it was flooded and I was a victim of predatory lending. I am out of disability collect SSDI.

For those of you who have leased vehicles, I want to give you a warning on trading them in to a dealer early. Ally claims the dealer buyout price, which was over retail was based off of the vehicle wholesale. After research, the vehicle book value retailed, not wholesaled, for over 1,000 less than Ally's price. After discussion with a manager, Ally states they can put any number on the vehicle that they want because they own it. Very unethical. Don't Lease from Ally.

I paid my car off about a month. I still have not receive my title. I called they said it was mail since 12. Today it's 28 I never receive it for 3 days straight. I called over and over ask them to fax a lien release to dmv. They don't send it. I will never never do business with this company.

I have an auto loan with Ally. I always paid on time but noticed when I paid more than the minimum they never subtracted it off the principal like I requested, instead they just took the amount off the next bill. In this way they keep more interest money. After finally making adjustments to the account as requested (like pulling teeth) they did not credit my account for an early monthly payment I just made. Ever since and now 6 months later I am getting hassled for late payments and they have screwed up my credit report. They actually charged me a late fee for paying early!

I purchased a vehicle on August 5, 2015 and was approved through Ally Bank. My first payment was due September 5, 2015. I sent my first payment via money order. Ally claimed my 1st payment was due August 27, 2015, so of course they added on a late fee. I never knew a bank to demand payment 3 weeks after purchase. My next payment due, I decided to make an automatic payment through my checking account. Of course Ally waited until after the due date to pull the payment, which resulted in more late fees. The next payment was done the same way through automatic deduction through my bank account. More late fees because Ally waits until after the due date to pull the payments. Then they proceed to call and harass me at least 5 times a day beginning at 8:00, even on Sundays, to collect late fees.

I bought a car and paid it off. I went to sell my car 2.5 years after car was paid off. Cannot sell car as Ally never notified my state that the lien that was placed on my car was satisfied. So I called and asked that either a release be overnighted to me or an email sent with a letter on company letterhead sent to me to satisfy my state to allow me to transfer title.

My car was paid off and I still have not received my title almost a month later. I called and they said it was mailed. The customer service reps are obviously overseas. They said that it will take 3-4 weeks for me to receive it because it was mailed from Maryland to Illinois. Ummm no. It should take a week tops. I did get a letter in the mail thanking me for paying my loan off and wanting me to partake in their other banking services. I will NEVER do business with Ally again. My dad was a cosigner on my loan and I would make payments, yet Ally would not acknowledge them and would call my dad stating the account was delinquent. So glad to have the car paid off, now I just want my title!!!

I bought out my lease 2 months ago and was told I had no balance left to pay, which was evidenced by them removing my account. However despite being told I owe nothing, they send me mail saying I owe them money. When I call to ask if I owe them money, they say I don't. But then I'll get more mail saying I do. A big confusing circle emerges. Every time I have called for the last two months, I have been redirected and redirected some more talking with people who are rude, give me attitude and tell me they'll call me back because they don't have the answers.

My advice, if you have an extended warranty on your car loan with them don't even bother trying to get your money back.

I absolutely agree, this is the world's worst bank. I would never use the bank for any financing and will never refer a friend or family member to this bank. I had a vehicle stolen and after the insurance company paid almost the entire balance off there was a remaining balance of $2,200.00. I call to see if they will be willing to make an arrangement with me to pay off the balance since I had to get another vehicle, they absolutely would not work with me and will report to the credit bureau if I don't continue to make the monthly payments

I am done with this company. I purchased a vehicle in September, first payment due in October, which I paid. On October 21st, I start requesting to get my due date changed and was told I needed a form to do so, I was also told they were mailing the form. Since then, I have talked to 12 people who have given me 12 lies about the form being faxed and mailed. Now, all I wanted to do was changed my due date from the 9th to the 20th, so I can set up auto pay for the 30th of every month which would not make my payment late. How hard is that? I am refinancing!

I purchased a vehicle in 2011. No late payments ever. Never had any issue with my loan, the app or online account. I decided to sell my vehicle myself but had a balance of $8k on my loan which I decided to pay all at once. Well, I thought all at once. Apparently with online payments, they place a cap on how much you can actually pay at one time then the 48-hour processing delays you from making an additional payment until that one clears. This payment debacle lasted for 4 (business) days.

My wife and I had opened a CD account, a couple years ago, with this 'bodega-style' bank. The CD was allowed to rollover. We recently decided to close the account and my wife called the bank three weeks ago to advise them to close. The CSR kept my wife on the phone line for 1.5 hours (yes, 90 minutes) telling all sorts of stories and finally agreed to close the account and send us a check for the proceeds. The check did not come and the account was not closed.

All the stories here are pretty much the same. I paid off my car and they wrote "repossessed" on my credit report! We should all get together and create another class action suit.

I sent a check to pay off my auto loan, 3 weeks later, my check had been stolen and cashed fraudulently at another bank!! NO help from Ally, my bank got the $ back in hours, sent another payment electronically this time, still no release of lien, they tacked another fee! I called several times, had to talk to a foreign speaking person, asked for management, they refused! Said they would correct the error, send my release of lien, in 3-5 working days! The poor guy who bought my car thinks I'm lying, threatened to call the police! Ally has no respect for its customers and added late fees several times through out the loan that we paid on time, but they sit on the payment for that reason?? Worst bank ever...

I decided to sell my 2015 GMC Yukon that I held a lease through Ally. After meeting with the buyer we agreed to just have them assume the lease. The buyers and I filled out the lease transfer paperwork. After they left the same day I asked Ally to cancel my auto pay (which was not due to draw for 15 days). They stated it was taken care of. 15 days later I notice the money deducted from my account (I was changing banks and closing the account. There was not any money in the account so I was hit with an overdraft fee and had to transfer money back into the account I was trying to close). So I can to check on the status of the lease transfer and dispute the auto pay. They said the paperwork was filled out wrong and that we needed to reapply for the transfer (even though we called after submitting the paperwork and were told it was all filled out correctly).

This is by far the worst bank I've ever encountered. I have a car loan with Ally financial and fell behind on two payments. In which case the car got repo'd. After paying to get it out of repo a few days later Ally has started harassing me. I receive six to seven calls from them a day no matter if I'm late on a payment (which is never more than a week late) or not. Everytime I ask to speak to a manager or supervisor to get my number removed from their call list I get hung up on. Overall I'm very frustrated by this company. For anyone out there considering doing business with them for a car loan I urge you to think twice. The harassment is not worth it.

Horrible bank. Do not ever do business with. Every single one of my payments they have been taking more for a finance charge then putting towards the principal. They're trying to tell me my payments are late when I have it in black and white in front of me and they're not late. There was a small issue at one time with one payment. I did have a late payment. They wanted to repo my van 8 days late way before the 10 grace period and it was only one payment. My loan is only for 60 months. They are trying to tell me now it is a 8-year loan and there are 59 months left which don't make any sense.

When I took the loan out, I did not understand it had a floating APR rate stack on top of the 4.6 interested rate. That Ally could charge me anything they wanted on the balance. As I paid the truck load of the interest, charge hardly ever changed. Only when I would call up and complain would the interest charged being the amount of dollar charged would change. I would make them send me a print out sheet of my payments for the year and then send it back showing them that they were charging me the same amount interest in dollars and cents all year long. Then and only then would I get any type of adjustment, I can not tell you how many times they tried to charge me with late fees. In all my years I have never had this kind of problem.

I have an auto loan with the bank and made the simple request of getting my payment date changed. When the day finally came for the new payment I was charged once in the original day and then on the requested day change. When I contacted them about it they said my first request was never processed. Which makes no sense considering I was charged on the requested day. When I requested a refund of the the second payment they said okay. After a month of not receiving the payment I recontacted them and they said that it was never processed again. I don't know if they are all idiots or they just don't want to do their jobs. Either way they are the worst most negligent company.

I am also having the blues with Ally beyond the point of frustration. Have a lease ending on my auto for personal use and wanting to buy out. Well to my surprise, Ally enjoys adding on personal property taxes to pay off balances and refuse to remove the amount. Despite my efforts to explain my car is exempted from personal property taxes in my state, Ally insist on collecting the tax from me at payoff to the tune of $1,200.00 extra dollars. I contacted the tax authorities in my county and was told everyone complains about dealing with Ally. Anyhow, the tax authority provided documentation supporting my car exemption for the current and previous year. While I would like to get the money I paid for personal property tax on my exempt leased car for 2 years, I know now that it will be impossible to get my refund from Ally.

A while back I paid off my auto loan with Ally Bank but found out I had been charged late fees. After going through a divorce I ask Ally to change my due date to coincide with my pay dates. The "no-customer service" rep said it was a done deal so I continued to pay on the date I said I could pay. Well, now they are holding my title hostage saying I owe $900+ in late charges. I offered to concede and pay $300 to settle but was told no. They countered with $570. How can they get away with holding my title hostage if the loan itself is paid off?

Called and spoke to a representative in the Philippines. He has many marbles in his mouth while reading his script. Just asked for a US rep and it took 25 minutes to get switched. He talked and talked and talked and did not listen. NEVER AGAIN WILL I DEAL WITH ALLY.

I've called Ally numerous times to purchase my leased vehicle from them over the last 2 and half years. They keep telling me that it is a Florida policy that I must take the vehicle back to the dealer and purchase it through them. I repeatedly tell the person on the phone that it doesn't make sense. They won't give me the amount of money I owe on basically my truck so I can pay it off and have the title in hand. Instead, they're making me go BACK to the dealer, have the dealer do the transaction for me (which is going to cost 1000 dollars). Besides that you have to pay loan fees and loan origination fees, etc. This is going to be the last time I lease a vehicle through Ally. Never seen a bank that isn't willing to take money that a customer is trying to offer them.

Being the caretaker for my mom who has been in and out of the hospital since August, I was surprised to see the repo at our door this past Sunday, but then the light went off in my head that it totally slipped my mind. OK no big deal, can't fault ours for my absentmindedness and handed over my mother's keys and he gave me the info for me to get the van back. So my mother calls Ally, gets the amount that is owed and is told she can only pay my money order. Something didn't smell right, but since it was our first dealing with a repo didn't think twice, until I took my mother to her bank to transfer funds. We are talking to her bank representative in person and tell him the whole situation and he advised us not to send a money order that we could get scammed out that money and Ally could back stating we never paid.

I had my lease with them and I called at the end of the lease to ask what I need to do prior to returning my car. While I was on the phone I found out that even though I had direct deposit from my bank, my acct was sent to collections because of a $3 payment. They set up the payment wrong and were not taking couple cents per month and that accumulated to $3. They kept transferring me from department to department and after almost 1 hr being on the phone, they told me they will add the $3 to my final payment and at the end of the call if I want I could do a survey. Of course no survey showed up and 10 min later a guy answers pretending he cannot understand me and he hangs up on me! Are you kidding me? The last lady I talked to her name was Zaida (Zayda) Id # **.

After a total loss my insurance and gap insurance paid off. Ally added more fees and says I owe more than a car payment and they started late fees before I ever got a notice. And when I called they sent me to a total loss rep and she said that it's in my contract that they can do this. WRONG. I checked and nowhere does it say they can add fees after the payoff has been received and they sent my insurance a payoff for equipment that was never on my vehicle and got them to pay more money. I feel I was scammed and I will never use them and I have told all my friends about this. I hope they go out of business.

Consumers BEWARE!!!!! This company loves to make extra money on some crazy extra charges related to normal wear and tear on a car. They charged me $780 for 4 tires that were not necessary to replace. There were 2 tires that were worn more than normal and I expected to be charged for them. They also charged me $860 for 4 small dents that are barely noticeable and they also charged me sales tax on the charges for $98. Those 4 dents could very well have been fixed for $150 anywhere and since I never thought that they were important it looks like Ally figured out a way to make extra money. Be very careful next time you lease a vehicle through ALLY!!! You're up for a big surprise. Lease your vehicle with any other bank. Avoid Ally. 2012 Jeep Cherokee.

Sent a cashiers check Sept 29 for 16,545.07 by priority mail. Tracking number shows Ally received it but of course they can't find it. Should have known something was wrong with this company when the first 3 digits of my account number were changed and I wasn't notified so my payments kept getting rejected. 3 days ago some rude woman who told me it wasn't her fault I was too incompetent to realize my account number had changed. Faxed everything from copy of check to bank statements and Raul (a customer service rep) never got anything even faxed paper showing faxes were complete.

Per Tom **, Customer Service Manager, there are things I can do and things I can't do when I was inquiring about our application to open a $50,000 Certificate of Deposit. The application was submitted on October 20, 2015 and hearing nothing from the bank, I called on November 2nd to follow up. After many delays and transfers I was told that they would be sending me something in the mail. Per Mr. ** there was no one at the bank that could shed any light on the delay. When I commented that the confirmation email said that I would hear in three to five days, he could offer no help or advice. This is horrible service and treatment. Although, I know they are two different arms under Ally Financial, it makes me sick that I have a car loan with Ally. A word to the wise: BE CAREFUL.

Horrible just Horrible. I have been dealing with Ally Auto for 10 days now simply to obtain my payment history. They will not allow me to log in through its website, so the only way to do it is via fax. Yes 2015 is the year and they want to fax -- four request later and many hours on hold and nothing. This is my second loan with them and it will be my last. The company call center is not in the United States -- God Only knows who these people are that constantly ask for your social security number. Oh, the reason I wanted to view my payment history, they lost a few thousand dollars in electronic payments I sent them to pay off my loan. I never received my "Fax" so I had to call my bank so it could track my 40 months of electronic payments.

The day my wife and I turned in her car, she contacted Ally to see what the "payoff" amount was. We knew that we owed for the last month and that was all that they said we would owe when we traded the vehicle in. When we are sitting at the dealership, they call Ally and they were told that we owed $626 more than what we were told just hours ago. When we asked them to detail what the additional charges were, we were told it was for personal property taxes that the city charged them and that they then charged us. My wife wanted her new car so we paid the extra fee and then did some research.

I was 2 months late and was going to pay to get caught up and they repoed my car! This is a bull crap bank! They call me to surrender my keys and I'm like what is the amount I wanna get my car back. I have never known a bank to not help and repo after 2 months late.

I had lost hours at work and contacted them regarding my payment of $483 that I am never late on! That it wold be made in 2 weeks. They proceeded to call daily regarding $83 that was past due. After they just got $400 from me 4 days prior. I would not recommend this place to anyone if they are not able to pay a full amount. I go through Chrysler Capital for my fiancé car and they do not call me at all if he is short even $50. It really irritates me that they called after I specifically called them and told them when it would be paid!

Ally Bank seems to have prejudice against new arrivals from a foreign country and against people with a "thin" credit report. Anyone with no or little credit experience will fail to get an account with Ally Bank simply because of a thin credit report. No matter what or how good your report is in your country of origin, Ally Bank cannot see beyond American credit reporting agencies. And woe to you if you believe in using cash for your transactions.

2011 - Rewrite of contract to lower monthly payment. Three rewrites were sent. I received two, both with different info. At Ally, no one knew what the other one was doing. Per REPRESENTATIVE, they (at that time), had 2 computer systems WHICH WERE NOT LINKED TOGETHER! Car was repoed based on info on 1 of the computer systems. Payments were current. I have 217 pages of my personal "notes/conversations w/Ally". Sent Ally a copy, and they are still saying but, but, but! End/beginning of 2014-2015 an Ally rep said "HER COMPUTER SHOWED THE CAR WAS STILL IN REPO STATUS"!

My credit score is 826, with a million dollars in the bank. Ally turned me down on a $7500 loan on a $47,000 car. Dealer discount price was subject to a loan with Ally that I would pay off the next week. I'll just drive my 7 year old car until the dealer has honest price for a cash trade.

I open a bank account this morning with Ally and hours later my access was blocked for no reason. This is the first bank that I know that does this. I'm not the first person I know that this has happen to. I also have friends and family that have had the same problem with this bank. If you don't want your customers' business then don't open up an account and then close it hours after. Be upfront because this is stupid. And whoever working in their department that does this need to be terminated because they don't have the brains for this type of job. They need to be at McDonald's flipping burgers instead. Sorry for my spelling but I'm very angry.

Purchased a vehicle through a Chevy Dealer. Went with Ally due to low-interest rate. Big mistake. I sent extra money (as I do with some bills) for the first three months. Usually when doing this with car and house loans the amount paid over goes to the principal. Ally send us a statement for the next month which is lower than what we signed the contract for to pay. I again paid more than what was asked for on the bill. Well, the next month the invoice is for even less than the previous month. I saw that the extra money wasn't going to the principal but rather toward what was being requested each month. Now this should have been the first clue.

Will try and change you upon lease end, for various charges. Think company in terrible shape because charges were manufactured. They had pictures on website that me or my dealer both agreed were not of the condition I turned in. Called and complained, they did drop a few upon listening to reason but won't do the right thing. Please save yourself a headache and an extra payment and do not use these guys, just use normal car company's credit.

If I could give this bank negative stars, I would. This whole process with them has been a complete nightmare. I used them while I waited for my bank to approve my loan for re-finance. While the check was waiting to be "processed" by Ally, I got numerous calls per day from their collections department trying to retrieve the amount owed. Each time I told them the payoff check is there and they would say "okay, we noted it you should not receive any more calls." Two hours later, I would receive another call. They then sent back my check claiming I did not have proper postage. 6 state post offices processed it, but they would not.

I made my payment on the 4th of October 2015. On the 16th I got a letter stating I was past due. I logged on and it showed my last log on was 4 Oct 2015. I also had the confirmation number for the payment. I called Ally and explained the problem. I was told that it was too bad and I had to pay the late fee. Well this is the third time in three years the have done this. I told them I would be finding a new bank and get it out of their hands. They told me I could not do this. Well I did and also lowered my payment by 200.00 for the same period. Goodbye Ally and will never be back and will be the best advertisement you will ever hate!

My lease was up and leased another car from GMC Buick. At the time I didn't have the extra set of keys to turn in. When I called Ally they told me it was too late and will be charged, which is fine. I chalk up the $175.00. I literally gotten a bill in the mail about 2 weeks ago, and ever since I have gotten calls everyday about where my payment is. They don't even give you a grace period to pay it. They are on you immediately asking for payment. I called them stating that a payment was in the mail and should get it within the next 2 days. This was yesterday and of course I get a call AGAIN TODAY!! They are acting like they are a collection agency. I will never lease or buy a car through them again, especially after this.

I reached out to Ally this morning in regards to my Auto Loan Apr. Before shopping around for a lower Apr I figured I talk to the bank I am doing business with on my auto loan. I reached out to them to see if they can lower my Apr. I have been a client of theirs since May of 2014 and have been making my payments before my due date, never missed or late on payments and pay approx. $50 more than my current monthly payment.

I purchased a car in June of 2011, shortly after I was divorced. I had great credit and I got a very low interest rate through Ally from the dealership so I went with them. I had financed through GMAC in the past and never had an issue with them, even paid off with a cashier's check at their local office and received the title within 10 days. So I thought Ally would be the same... Boy was I wrong.

Do not finance with Ally Bank because they are the absolute worst. My payment is due every month on the 28th & I pay my bill early or on time but they'll take the $ out late & send letters acting like you're behind on your payments when you're NOT!

When they were GMAC they had knowledgeable customer service people, gave swift and courteous responses, and tried to help their customers at every turn. Since they became ALLY, their business practices have turned 180 degrees. They are rude, engage in duplicitous ethical behavior and try to make it difficult to resolve problems with their customers.

My mother-in-law died in December 2014. Father-in-law leased 2015 Malibu just before New Year day. He change account payments to automatically pay from checking account. He died SIX weeks after the lease contract signed with Ally Auto. The bank froze his account, no one including businesses could touch the frozen account.

I was $50 late on a payment and they let it go for the next two months as I made more payments. Then locked my acct and rejected payments. Repossessed the vehicle, said I had to pay full loan to get back. I tried to refi with several banks and was denied because Ally listed our monthly payments at $306 to the credit bureau - our payment is actually $500. No bank will refi loan if monthly payments will increase significant and the new payments were to be $550, so really only a $50 increase but because of Ally shoddy practices at reporting accurate info we were denied. Lost vehicle. Non English speaking service people. When you ask to speak to someone else because you cannot understand them I was put in hold for 45 mins or told to call back. No notes from any previous contact with them, so you know they don't record calls as they state they do. I'm going to report Ally to every agency I can. Horrible company.

I have my vehicle up for a lease swap. I have no less than 4 people interested in doing the swap. I downloaded Ally's credit application and had the potential leasers fill it out. The fist was not approved and it took 3 weeks to find this out. Then they started on the second and it appears that this is going to take three weeks as well. How can I transfer my lease when it takes literally a month to find out if a person is approved to take over the lease. This doesn't even include the actual paperwork to do the lease transfer. Each time I call customer service, I get another person who can barely speak and likely doesn't understand English. I will never use this company for anything again!!! They are the worst at car leases and I would hate to see them with other types of business such as someone's primary bank.

Ally financial is the WORST bank I have ever had the displeasure to deal with. I have an auto loan with them and have always paid my bill on time, or within their "grace period". In May of this year, there was error on their part, something glitched on their website, and they somehow began reporting me as being past due. Now, I am absolutely current on the balance of my account, but their flawed system is showing me as overdue by an unspecified number of days. As it show up on my credit though, I am over 90 days, which has succeeded in plummeting my score that I've worked so hard at bringing up.

I leased a car through GM who "used" Ally Auto. At the end of my lease I dropped the car off at the dealership. The salesman looked over the car with me, wrote down the miles and sent me on my way. To my surprise, three weeks later, I received a letter from Ally stating I owed them in excess of $1,500 for damages to the car! I called right away and was told I should have hired a third party to look over the car and note any damage as Ally suggested. I guess since I didn't do this it was an invitation to get money out of me!

I bought a new Titan last year and Ally approve the loan. I've had issues after issues after issues with them in June. They took out two payments out of my account and I asked him to please put one back. They said they would return it within 3 to 5 business days. After 3 to 5 business days, I called back and talk to him again and they said it'd be another 10 business days because it was paid through bill pay. After the 10 business days, I called back again and they said if I'm having so much problems they would send me a check. Needless to say, no payments were ever received back from them to me but according to their records both payments for that month were returned to my account. When I call to ask him what account they send the money to, they tell me they don't know. How can a financial institution not know where they send money to?

Ally Bank has provided the worst, most frustrating, banking experience of my life. I use my middle name as my first name. All of my credit cards and bank accounts are under my middle and last name. When I attempted to open up an account through Ally Bank, they forced me to use my first name causing the Ally bank account name to not match my name at my other banking institution. Due to the discrepancy, I was unable to transfer funds to/from Ally Bank. I have spent over six hours on the phone with Ally Bank over the course of three weeks attempting to attain a name correction so I can finally transfer funds into my account. Because you always deal with a new person, I have had to repeat myself six times and have spent almost six hours on the phone in total.

I made a payment using Ally's online website. They ended up using an old account number that was used when I first bought the car. When I made the payment my new account number was on my profile. The representative said it was not. Well I ended up making another payment using the same Ally website and my new account number was on the profile. She said she could see the payment made with the new account number.

Ally seems to be charging me over $130 a month for finance charge. I called them asking questions they won't answer any. They tell me, "ask the dealer." This place is horrible - I pay 264 a month, the balance doesn't go down because the 130 charge. Considering just dropping the car off at dealer and take a loss. They said after a year I can switch banks, not sure if it's worth sticking it out. Customer service doesn't have a clue.

I was out of the country and my car was towed from the street and repossessed. Not my ideal situation to come home to after vacation but hey, I don't sweat the small stuff. Working with terrible, incompetent, no solution businesses makes my skin crawl. This company is built to take your money and leave you to dry. After 11 hours of phone calls with Ally... I was able to get my car back. ELEVEN. HOURS. OF. PHONE. CALLS. Please people, save yourselves from this terrible, most ridiculous scam to ever be called a business.

Perhaps a couple years ago Ally deserved the praise and business, but they have plummeted in recent months. Their app is regularly down, their interest rate is almost half what it was and most recently, they punitively even locked me out of my own account for complaining about slow/non-existent customer support (1-2 days because THEY have the wrong identification information on file). Believe it, 15 minutes after I filed a complaint with them over their customer support, they changed my pin and locked my online account "for security review". Classy guys, really classy.

My car was repossessed by Ally. I called the Retention center and was given an amount to pay by Aug 27 2015. I paid this amount with remaining balance paid on Aug 26 2015. Once final payment was sent the Retention rep told me there were additional money due. I checked letters sent that were dated after the initial call when the vehicle was taken stating all of the extra money due was included in the amount due. I will be filing a Law Suit.

Cannot get my title back after paying off the vehicle. Every time I call I'm given a different date as to when the title was mailed.

Have an auto loan with them. A mistake was made with a very large payment applied to my auto loan. When payment was first made, online statement said I didn't owe anything until Jan, 2017 (16 months!!). So I continued to make payments, but for only half the of amount of my monthly bills since I was already up a year and a half in payments. But then I started to get past due reminders and late charges. So I called their customer service, which is absolutely horrible! The reps are from other countries (India I believe). So I could barely understand what they're saying and it seems like they don't understand what they're doing. I was already frustrated by what was happening, but when you get a rep that you have to keep asking to repeat themselves because they're accent is so strong, plus they just keep repeating what you're saying because they don't have real answers... of course it will make anyone insane!

If I could give this place no stars I would. They have a bunch of piece of ** foreigners who just repeat the same thing over and over even if the question is completely different. I paid my car payment 2 weeks in advanced. I've been waiting for them to take it out of my account and yet today is the due date and it is still in my account. I called a week ago and the representative assured me that the payment went through and that it may take up to 10 days to post to my account. I accepted that answer and even received a payment confirmation number.

They have great rates but terrible customer service. I made a duplicate payment in error through Bill Pay. They rejected the first payment. I called, told them it was an error and they reversed overdraft charges. Four days later they sent the payment through again and let it go through, which overdrew my account by 5,889 and they charged me two more overdraft fees of $25. Customer service is useless, don't waste your time disputing. I am moving all my money to Wells Fargo.

I have never in my life had to deal with such rude customer service. I am a single mom with three kids that lives in a budget. So sometimes my payments weren't on the exact due date and a few of my payments were late but my account was always brought current regularly. I schedule all my payments electronically and never heard from the company unless I was three or more days late on my payment. Then they harass you, calling three to four sometimes five times a day. I would decline the call when I was at work and they would call back two hours later like clockwork.

I wanted to buy my brother's truck. He still owed $4,000 on the loan. On August the 8th he paid off the balance. We were told we would receive a title in the mail within 3 to 5 business days. After 10 days, I went online and researched Ally's standard practice (which they did not elaborate on the phone). If your state has electronic titles, they will directly contact the state and remove the lien. I checked with my local notary. They stated that Ally called in on 8/20 and had their name added to the title and not removed. When I questioned this. My notary stated it was odd that they would call in and have their name added to a title in which they already existed on. But that is what they did.

Ally Auto is awful. They have poor communication throughout their finance departments and the people that call you. They would call me 12 times a day stating my account was overdue. It was not. I would call back and try to explain that I didn't understand to someone and was told disregard the phone call. I was told that 4 different times. It's humiliating and embarrassing. You can't understand anyone who calls you because they hardly speak English. Then when you finally get angry they hang up on you. Awful company. If you have a chance to go with someone else I would. Save yourself the frustration.

Similar to other reviewers' experiences, we found that this bank is SLOW. We wanted to pay cash for our newly purchased vehicle, but we didn't have a cashier's check and the dealership didn't accept personal checks. We applied for a loan and figured we would pay it off that month. I went online and paid off the loan a week later. This was about a month ago and we STILL have not received the title or release of lien. We asked for an electronic copy of the release, but they only FAX. WHO USES FAXES ANYMORE?? Supposedly, they sent the documents weeks ago, but I catch them in a lie every time I talk to them on the phone (call center is not in the US). Do not use this bank if you want good customer service!

My mother died on April 27, 2015. She had a lease with Ally. I turned the car in on May 22, 2015. I started receiving letters from Ally that my mother's estate must pay the rest of the lease. I called and ask them why I was paying for something I no longer have. They told me the lease states she is responsible dead or alive. Three people looked over the lease. There is nothing in the lease about death. They sold the car, but still want my mom to pay. They put her into a collection company instantly.

My car was repo by ALLY. I called the redemption center to retrieve my car and was given wrong information by the REDEMPTION CENTER employee, which may I say is located in the PHILIPPINES - none of them speak English. I was overcharged for LATE FEES which was more than my late car payment, they can only tell you what they see on the invoice which is crazy. I called customer service department at ALLY and was sent right back to the crazy people in the PHILIPPINES. I got my car back but I was way overcharged for it, so no I am going to file a lawsuit against ALLY because they are some creeps and need to be dealt with by the Consumer Regulatory Commission.

I financed a vehicle with these folks and 25 days later, I had a total loss fire that took the house and the car. My insurance co, once I took care of the title and taxes, processed the claim. I had notified ALLY twice and yet they still added a late payment to my credit report. If they had not been difficult with the Insurance co. this nonsense would have never happened. Just brainless because the lender for our other car had it processed and updated in 24 hours.

Our car lease was through Ally Bank. After lease termination we received a statement for "excess damages." I called to questions the damage charges, but could not find ONE competent CS rep to speak intelligently and factually regarding my account. One rep said, "don't worry about the bill. Once the car is sold to someone else we will send you a final bill of what the damages were?" What??? My statement clearly states the amount due and my credit will be negatively affected if not paid by due date.

As long as there is not a problem, then all will work out fine, but if you have a question or a problem or a request then you are **. Horrible service.

Ally auto has made my life a living nightmare. I purchased a car in 2013. Few months ago, I asked for an extension. It was approved. The next step was to send me a letter and I would have to fax it back. I faxed the letter 3 times, for some reason they never received it. A month later, I got rude phone calls from the collection department. Saying my payment was so many days past due. The only problem is I actually was making payments and I have my bank statement to prove it. Not one time they asked me to fax over my bank statements at least to see what was going on. As of today, my phone is on their auto dialer. They call every other day being rude. I swear this company need better reps that are nice, if it wasn't for my credit I swear I would tell them to come take this car. I rather buy a new car and lose the money I put into this car than to deal with these jerks another 3 yrs!!!

My husband wanted to sell the car. He asked $300 more than the payoff amount for the remaining loan. A interested buyer went to Bank of America and did a auto loan on my husband's car without speaking to him. BOA sent Ally the balance of the loan and Ally sent my husband's title to the buyer. The sales was not complete nor was the title handed over to my husband so that he can take it to the DMV to remove his name from that title. So we have learned that anyone can buy your car without talking to you and get your title. Call me old fashion but something seems crooked here.

First of all, I would do 0 star if I could. It was my huge mistake that I have the account with them. They always blocking account if you call them and let them know you forgot your password. Even though they ask you so many questions, if you take more than 5 secs to answer... Your account will be blocked. Since I have the accounts in the U.S., theirs the worst financial company that I have done business with. NEVER EVER EVER EVER EVER use this company.

Purchased a car in Honolulu, HI. I have moved several times for work and this car was registered in 3 different states after purchase. I updated my information with Ally, but it apparently never was recorded or did not matter. Once my car loan was paid in full, I never received a title. I contacted Ally and they sent me a letter stating that the loan is paid in full no further information (where titled etc.) however this is useless at the DMV. I contacted Ally again and they stated the car was "electronically" titled in California so I did not receive a paper title from them. The very rude rep stated there was nothing they could do to get my title transferred as my loan was paid off. I sent the appropriate forms to California for a duplicate title (even though I never received the original title). DMV California informed me via mail that the car was never titled in California.

First of all I had the misfortune of having my Corvette financed through this company. Ally is just one step of being above a predatory lending company. Your interest rate if you are late is placed daily each day past the due date. I remained with this company for two years and two months. I was never late with my payments because I had each month sent through Chase Bill Pay. Also because of their policy for late payments, I made sure this horrible company would not get more money. I was blessed to get my automobile refinanced through a Credit Union. I was so excited I forgot to discontinue the Bill Pay and a payment was sent to Ally Financial.

My vehicle was financed through Ally Financial. I send a certified cashiers check to Ally for the remainder of the loan. They receive it and put my account balance at zero. That was almost 2 weeks ago. On Monday 8/10/15, I called to confirm when the lien release was sent out. They said today... should be to be in 2-3 business days. Still 6 days later still do have it. On 8/14 they said they would overnight via FedEx. Called on Sunday 8/16/15 to ask for tracking number... and they said the request was made for it, and I would just need to be patient. How can a company take money and not provide anything in return in a timely manner? No one should ever use this company for financing.

I am so frustrated with ALLY. I bought my wife an Equinox one day and went through Ally. The next day I bought me a Z71 crew cab truck and went through the St employee credit union. The credit union was much easier and have not had any problems with them, but Ally is a pain. I have filled out paperwork to get automatic withdraw from my credit union checking account, and having put in the correct routing #, with my credit union banker checking out to make sure the # was correct. Yet they still don't do the withdraw. I got a letter saying our payment was overdue so I called. The woman on the other end kept cutting in when I was talking, and said someone had kept hanging up on them, which I never have. I asked to speak to a supervisor and she hung up on me. I never got a call from the supervisor, and ended up calling in the next day and paid it.

We've dealt with Ally for two years and have had trouble with them the whole time. Recently, we needed our due date changed and initially the process sounded simple. Make a small payment, sign a paper. Well the form has taken FOUR months to arrive. Don't get me started on the numerous phone calls with varying resolutions. One said I only needed to pay, the other said to keep waiting, it was ridiculous. I've finally fulfilled the requirements but I'm VERY skeptical about this ordeal ending.

I ask for a extension of my July payment. They said I had to be up to date to get a extension so I paid what they told me to pay. After they posted it to my account I was then told to pay $97.61 for the extension and I did. They then told me my August 24th payment would be $136.59 but when I got my invoice it said $228.33 and showed a Previous Late Charge Unpaid of $91.74. "You cannot get a extension unless you are up to date." After 4 call they still say I owe $228.33. (One of the calls the person said I only owed $136.59 and she would fix it) but when I logged on after 48 hours it still says $228.33. The last person I talked to (in the USA) was very rude and should be fired.

They have really mess me up in moving into my new home. I was only 30 days late on my account and they reported 60 days meaning 2 payments. My payments are due on the 13th of each month. Before the 13th came they already reported it and drop my credit score almost 100 points. I had paid for appraisal on my home and down payment. I have contacted them to get this corrected they told me I had to dispute it with the credit bureau.. NOW SOMETHING THEY REPORTED INCORRECTLY I HAD TO DO THEIR WORK!!!

After being loyal customer and paying off car loan on time never late, they lose my car title and told me it was lost in the mail. They send me a lien release letter in the mail which I did receive so I had to go to my local D&V to get a duplicate title of which I had to pay $100.00 out of pocket to get it. My personal experience with this company is they have no people skills and should get a department that could speak proper English. I can't understand how they're in business with a lousy customer service department. I would never do business with this company again if you can even consider them to be a company.

I will never ever use Ally to finance any other vehicle in my life. They are the worst and that customer service rep ** is a **. She said all I had to do was pay the $81.08 additional charges. I paid them on July 8th and then they canceled the payment. I gave them (recorded) permission to make a 1 time debit from my account. They did just that and then on the 8rd of July they went into my bank account again (without permission) and tried to debit me again. They were unsuccessful but it left me with an NSF fee. Then they repeated this AGAIN 2 days later, ANOTHER NSF fee. No one has any answers as to why this happened. When I call to find out what the hell is going on their records show I've NEVER made a payment even though I have all the emails confirming they received payments along with confirmation numbers. I told them I had a double lung transplant, reply was "not our problem."

My car was unfortunately totaled in a car wreck. My insurance repeatedly tried to get a payoff from this company, but the total loss department kept refusing to send one to them, telling them they weren't including the bed liner in their estimate. The car was a Mustang so after three months, I'm still paying car payments on a totaled car. They finally settle on a check amount but now it's been a two weeks since they received and cashed the check but it's still not on my account. They keep saying one more week and call me everyday wanting the 4th payment which was due one week ago. The guy actually said "we would like one more payment from you before we close this account" and my insurance will pay me back. How much more money does this company want?

In May I called and told Ally I wanted to pay with our new checking account. They instead took the payment from our old account, which didn't have enough money in it, causing a chain reaction in fees. I called about it and they said to get proof from the bank and they would reimburse us. I did, but they did the SAME THING in June! I jumped through their hoops with all my proof (over $200). I was ignored. I called today and was jerked around for 45 minutes, then finally told they would not reimburse me. Most of their clerks don't understand English, which isn't helping. We're switching financing in the next week or so but wanted to warn other potential victims!

I had my Jeep lease financed through Ally financial. I never had any issues with them until it came to my end of lease month. The lease was to end at the end of July and we were shopping for a new Jeep. The Jeep dealer wanted to buy us out of the lease and so they asked Ally for a buyout price and successfully purchased the vehicle from Ally financial. About 2 weeks later my lease payment (to a car that I no longer had in my possession) was debited from my account. I figured if I called Ally and brought the error to their attention it would be easy to just credit me the money. I was very sadly mistaken.

The complaint was filed 8/4/2014 and they never responded. Not by phone or mail. Nor did they respond to the dispute filed in their own office i.e. not by phone or mail. I filed another complaint. They will not give me access (as of 7/11/2015) to view the damaged vehicle. That is my legal right. I need to take the pictures to verify charge assessments. This is my experience with Ally Financial. How can a company get away with not following the rules, but I'm expected to? Complaint is on: Ally SmartLease, Ally Financial, allyauto.com. Address: P.O. Box 380902, Bloomington, MN 55438, Phone 800-241-0172.

My Dad had a car leased through Ally. Dad died and Ally turns my Mom over to "collections" to make her pay the seven months of remaining lease payments. Mom's name wasn't on the lease. Mom is 82 years old and hasn't driven for ten years. Dad barely used the car and it had very low mileage. We are refusing to pay Ally. It is unbelievable that Ally would stoop so to harass an old widow.

I got into an accident and totaled my car. Ally handled my financial information and loan for my car. I called several times to get my remaining amount settled. Luckily, my insurance company and gap coverage covered my car. But Ally made the entire process frustratingly difficult. First off, customer service is a disaster!! I understand they want to save money by outsourcing, but what is the use if they do not even understand what they are doing, under trained, under motivated, and more concerned about their reviews than they are about the quality of the service they provide.

My first payment with Ally for July has become a hellacious nightmare. I was set up for automatic payments for the 19th of the month. I decided to cancel the auto pymts and pay earlier. I received email and online account showed that the a/p were cancelled. So I made my payment via my bank account. They took out both payments anyway. After talking to them, and getting nowhere then their supervisor (?) and getting nowhere, I was able to finally get my bank to reverse the pymt and overdraft fee. I thought I was done. But NOOOOOOO!

Well, the best thing about this bank is going away in August 2015. They offered free ATM usage throughout the US. If you used an ATM at any bank, grocery, gas station, c-store, etc., your fee would be reimbursed to you at month-end. Super convenient for traveling and day to day living by cash. They also had some other network where you could use certain local banks ATMs at no charge, without having to worry about fee reimbursement. There are 2 such banks within 5 minutes of me where I have always used their ATM for free. Well, no more of that!

I have to admit, I have been late on car payments. But in the state of MA, you have a payment grace period of paying mortgage and car payments to the 15th of every month. I have looked at my statement. My car payment states: Payment is $231.56 additional fee is $25 late fee. Total payment due is $256.56. I paid that total in good faith even though I paid before the 15th of the month. This current month, I paid the bill on time, and again, the same statement was applied: I owe $256.56 even though I paid on time. They put on a late fee. They state that I will be paying this amount through the entire account until my car is paid off. I told them how wrong they were and this is illegal. They are charging me late fees when I am on time. They will waive the fee this month but no other months. What is my legal recourse? NEVER finance through Ally.

This isn't the first time I have had to go online to make sure my payment arrives on time. My payment is due July 3, I just today (July 8) received my statement, date stamped July 1st. Assuming they actually mail it same day they expect it should arrive from MN to CA in 2 days. This happens monthly. I don't know if they are trying to force us into late fee territory, or to switch to auto payment. Either way, it's bull.

I found myself in need of a car very quickly, so I applied with a dealership who told me Ally would give me a loan with a down payment of $750. I was just about to sign on the dotted line, after I switched my insurance over when they suddenly increased the amount needed down to 2500. Apparently the person on the bank's end overstated my income when filing the paperwork and upon receiving my pay stub hiked up both the down payment and interest rate, which I could NOT afford, and so I had to walk away with nothing. Now, because I am 23 and my credit score is fragile, I can't even try to get another one because I can't afford the hit pulling my credit takes.

6-17-15 I totaled a car leased through Ally (claim **). Ally will not give a payoff for the car and insist that my insurance company must send them a full check for $27,995.42 rather than the payoff amount. Ally says they will return the difference to me, but refuse to state a PayOff. This is illegal!! Please advise. Tried to add copy of Ally Lease Agreement but too light to scan.

Even though I paid my late fees when acquired, Ally Bank was charging me triple or more. My contract stated I would only be charge $17.00 regardless month. I also made payments on the account more than required. The account in good status.

My husband got a car in 2009. We have been paying on it since then. Our payments are 225.00 a month and last year we looked at the balance and owed about 2800.00, which would have put us were we were paid off this September - if anything owe another month for late fees. Just looked at the statement and it states that our balance is 1900.00. Are they not even taking payments off!!!

The representation in the Bankruptcy department, **, called me while I was on vacation and I told her I would make the payment the next day. When I got back to the hotel I did not have my debit card to make the payment, so I waited until Monday June 22, 2015 to call Ally Financial. I spoke with ** in the bankruptcy department and told her I would make a payment. Western Union would not take my payment so I scheduled the payment through my bank for $600.00 for that Friday, June 26,2015. That payment was refused and on July 1, 2015 at 12 am, my vehicle was repossessed. That was very hateful. After I have paid over $40,000 for this vehicle having gone through bankruptcy this ** felt the need to have my vehicle repoed.

I purchased a vehicle from Carmax in 2013, financed with Ally Financial. I'm paying $342.20 per month but I have no clue what Ally is charging me for the interest rate. I was told 5.99 percent at the beginning of my loan. This is not true. Each month my finance charges range anywhere from $50.00 to as high as over $100.00. I have called several times and still no one can explain why. I made the last call a couple of weeks ago to Ally to only be told that the interest rate was 5.99 percent per day not annually and that I should have read my contract when I purchased my vehicle.

I purchased a car from Ally. Sent them 10,000.00 to pay it off a year early. Spoke to them. They said I still owe them $88.25. My paperwork says pay off was $9858 with the late fee of $125 which my total should've been $9980. They said that there is a late fee for the late fee so $10,000 isn't enough. I say they are full of shenanigans. I will pay their $88.25 and I will never use this company again.

Ally Financial must have an internal issue with how they handle their payments. I have made all my payments on time with them and they are reporting me 10-30 days late. I reached out to several other people who have either had loans with them or currently have auto loans with them and they are reporting the same things. One person said 9 payments 30 days late, another over 12 payments 30 days late. Is there anyone else out there with this situation. I have great credit until this. I do obviously plan on sending in all my records to the credit departments but what a pain in the butt that is. Really Ally get your act together!!!!!!

Very rude and unwilling to help us. Had to call back several times because they kept transferring our call to someone else. And every person not only had no idea who we were and why we were calling but were also rude and condescending.

They will call you multiple times within minutes if you do not answer the first call. I really think Ally outsourced their auto loan department to Manila or some place to save a few bucks, but at the expense of the customer. I don't know how many times I have had to explain something only to realize the previous person I talked to misinterpreted what I said and put it on record.

Back in 2013 I purchased a new 2013 Equinox. My loan was approved in 15 minutes for just over $36,000 dollars with a 3.9% April which was fantastic. On April 23rd I went to same dealership to buy a new 2015 Silverado and wanted to trade in my Equinox. I apparently needed to borrow $48,000 this time, but was turned down because of numerous reasons. Just baffled, because the only two things that has changed was my pay has increased to $4,400 a month and I no longer pay $800.00 for rent. So my debt ratio is extremely low and no one from Ally will talk to me or explain to me why I was denied. So I guess I will next go to Ford and buy a from them or from Chrysler and buy a Dodge Ram.

I purchased a vehicle with Ally in January 2015. I got 2 payments behind on my payments. I made a payment leaving me only 1 payment behind (by only 2 weeks) and they came and got my car anyways. I paid them on May 25th. I gave them (recorded) permission to make a 1 time debit from my account. They did just that and then on the 3rd of June they went into my bank account again (without permission) and tried to debit me again. They were unsuccessful but it left me with an NSF fee. Then they repeated this AGAIN 2 days later, ANOTHER NSF fee. No one has any answers as to why this happened. Then they come get my car! They took it with my children's car seats still inside. When I call to find out what the hell is going on their records show I've NEVER made a payment even though I have all the emails confirming they received payments along with confirmation numbers.

I will never ever use Ally to finance any other vehicle in my life. They are the worst and that customer service rep ** is a **. She said all I had to do was pay the $95 and it would be repossessed and they just did that, repossessed it. ** Ally.

By far the worst customer service ever!!!!!! I called to find out info on a payment that was pulled from our bank account 3 times within 3 minutes on the same day. I called to complain and they all didn't understand what I was saying. Then asked for manager and that was no help either. Tried getting a hold of someone in corporate and that was no help. I will never ever use this bank again. No one ever knows what's going on with the account. You call and put on hold for a long time. They have no consideration for our time. Just another big bank making millions off the little guys. Thanks Ally for nothing.

I fell for the hype everyone was saying about Ally Bank. Their numbers on the website look great and their claims look amazing. I found out that their claims are as false as I suspected. Their customer service is not knowledgeable, they are immature and usually cannot answer any questions. They make Wells Fargo look like the best bank I've ever used. After a week of them "verifying" my identity, they ended up not being able to verify me. I doubt that they even tried because I've had bank accounts with several other banks. I am very disappointed with this bank. Their application is also a mess.

Background: My husband bought me a car and used Ally Bank as the financing company, so the auto loan and account are in his name. As all our family's accounts/bills are in his name, we didn't think anything of it at the time. I handle the bills for our family and had no problem setting up the online payment account.

I went in to Ally for a SBA 7A small business loan for the federally regulated interest rate below 7%. I was assured that a better rate could be attained by applying for a personal loan and opening a new business account in his branch. He ran my credit (above 800) and came back with rate 12% on a 26k loan. I could do better on a credit card. When I asked what happen to the SBA loan he reported I had to borrow >150K to qualify!? Very upset. He wasted my time, ran my credit and convinced me to open an account that I didn't need.

I had called many times to work with them. Calls were not documented, payments not accepted and everyone spoke very broken English. They were always ignorant and rude. I surrendered my vehicle to get away from them and still get harassed, hung up on and so forth.

My husband passed away 2 1/2 months ago; we leased a new Equinox and it is in his name only. My name is not on it anywhere, even as TOD, which they said they would do and didn't! I tried getting the payoff to just pay the darn thing off, and the other reviews are correct: they are outsourced, sounds like they are on the other side of the planet, which I assume they are... you cannot understand hardly anything they say, and they are no help whatsoever!!! It is, by far, the worst customer service I have EVER experienced! What is America coming to??? Banks and companies used to care about their customers and give excellent service. Never do business with Ally Bank if you can at all help it!

I went glen auto to purchase a car. Before I know it I was talked into leasing a car. The finance company Ally. I was told all I have to pay is car registration and monthly bill of $249. I kept getting bills every month with miscellaneous call co. No explanation.

Ally Bank financed a motor home for us that we bought on March 30th 2014. McMahon R V the company that we bought it from went chapter 11 in June of 2014 and never paid it off. It was a trade in to Bank of America. We are paying Ally every month for something that we can't use because we can't register it without title. Ally has done nothing to take care of this matter and now over a year later, with vacations coming up, we are going to lose our deposits that we put down last year and have to rent a RV which will cost us even more money. I think Ally should come to some kind of an agreement with Bank of America so they can obtain title and we can register it and use what we are paying for.

We submitted a request for SCRA assistance and we received a response that declined us because my husband has been active duty too long. 20 years. He will be deploying to Kuwait for 12 months. We have never been declined by any lender for his deployments and currently all of our other lenders have approved our requests. Ally ** you with its interest rates and absolutely does not take care of armed forces.

7 months ago I purchased a car and financed through Ally Auto. They are BEYOND terrible. Their customer service department is full of idiots. Don't expect to call anyone that can understand or speak English. They just read off of their monitors and tells you "okay" or whatever it is they think you want to hear but nothing is ever corrected. I always make an extra payment via Bill Pay through my bank. My bank sends Ally Auto a check on the 15th for them to receive by the 21st. When I didn't see my payment posted, I called Ally & they said they never received the payment. However, I have proof of the cleared check.

Over the past few months I've had the misfortune of dealing with this miserable company. It is rare to see a company that is such a mass of confusion and miscommunication. Even when my loan was paid in full it took many phone calls to figure out how they could send me a lien release. IF YOU VALUE YOUR SANITY, DO NOT DEAL WITH THIS COMPANY. You will waste countless hours on what should be trivial transactions. You will be frustrated beyond belief. You will be lied to, you will be transferred, you will be misguided. DON'T DO IT.

I contacted Ally to schedule an appointment for my lease return inspection. However, I was told that I needed to drop my car off at the dealer and walk away, that the Dealer would call to schedule the inspection within 72 hours. I questioned the procedure and asked that I wanted to be present for the final inspection since I could be held liable for all damages. Besides the fact that since the vehicle is my responsibility, I should have full control of it until I know that everything is the way it should be and sign off the required paperwork. No luck whatsoever, I even spoke to a supervisor and called the next day and as always got the same answer. NOT A FAIR PROCEDURE AND WOULD NEVER LEASE THROUGH ALLY BANK AGAIN!!!

I bought out my auto lease from Ally Bank two weeks ago. The instructions I was give by the numerous customer service people I spoke to was inconsistent, unhelpful, annoying, and may affect my credit rating.

I leased a GM terrain 2012 about 3 years ago from Kerry GMC Tri County. Today, I had only 28K miles on my car (which is less than 45K ) which I bought. The car depreciation value according to the contract is $13,150, but If I want to buy it by the end of the lease, I should pay $16,1000 ($3000 more than the value according to the contract). Additionally, if I want to sell it to the CarMax or other dealers, the payoff is $20,4000 according to the Ally Bank representative. I leased many car before, and usually the buying by the end of the least is equal to the depreciation value. I am not sure why the bank will charge $7000 more for pay off the car.

I have my 2009 GMC finance through this company. Since day 1 I have received phone calls from them on a weekly basis. Payment is due, when will you be making a payment... on and on. I have now gotten to the point I know their phone number by heart. I have learned to ask them questions concerning my truck and why I can not get them to re-finance this when I have asked every phone call. Needless to say I am now only shy of 1 year of paying this off, but I still get phone calls from them. Yes, I still ask for re-financing (which I will NEVER do with this company).

My mother died in Nov. 2013. She had leased a GM car through Ally at her local dealership. As her daughter, I said I would continue making the payments until the lease ended in October 2015. I have faithfully made the payments. I faxed numerous documents to Ally per their request; they have no mailing address. Documents included death certificates, social security numbers, notarized letters from other family members saying they had no interest in the vehicle. Documents were faxed numerous times due to the fact that when we got no response, they claimed they had not received documents or they couldn't read them, or they couldn't find them. We found that they were being offshored God knows where.

While calling for information regarding payoff and title information I was given incorrect information. I had to make many phone calls and be put on hold multiple time for long waiting periods. I have never been able to talk with someone to assist me. I am still waiting for someone to assist and take responsibility. I feel like calls are also outsourced. I do not recommend their services to anyone.

AN UNTRAINED MONKEY could do a better job than Ally's customer service. No title for new GMC thanks to Ally's "Customer Care" which is in the Philippines (you know, between China and Indonesia; next to Vietnam!). Isn't "Customer Care" an appropriate name! Ally's agent said I would get my title and a refund for overpayment in 4 days. Four days later Ally's ** sends me a two-sentence letter that read, "This is to inform you that Ally does not hold the title to the above described vehicle." Leaving me wondering: Why? Where is my title? What about my refund? Ally confirmed my refund was sent to the wrong address, and DMV confirmed that Ally gave them the wrong address to send the title resulting in my original title being destroyed.

I checked one of my credit reports transunion and found that Ally Bank is reporting to all the credit reporting agency including someone called in no is along with Equifax and Experian that I have a joint account with my husband on a care loan that he took out. I was not with him; I did not sign or assume any responsibilities of this loan whatsoever. Matter of fact when my husband got this loan he was living in MI and I was living in UT to get to know my birth family that I found.

I was contacted by a representative from Ally on 4/9/15 informing me that my first car payment was six days overdue. I explained to the rep that I forgot to change the account # on the payment made through my bank and that the previous car has been totalled and paid off by my insurance company. The rep acted as if she could not hear me and continued to tell me that my payment was for the old account. We went back and forth until I could no longer take it and I informed her that I could not talk to her anymore because she was not listening. After she checked several times, she determined that I was correct, but said it would take 30 days to re-allocate the funds to the new vehicle and that I had to make another payment in the meantime.

My wife and I purchased two vehicles over a year ago and both vehicles were financed by Ally Financial. In the first months we had minor issues with the company until one day I made a payment online (instead of paying an $8 fee for them to take my money) and instead of removing one payment from my account they removed two. Upon noticing this I contacted Ally and informed them of the mistake. I was not angry, instead I requested they keep one payment and return the other. They rudely informed me that they are "unable" to remove two payments without my authorization and that they are "unable" to refund my payment.

I am beginning to lose my patience with Ally. I have been calling since the beginning of March for them to send me paperwork so we can assume the loan of my mother in law's car and they claim to have mailed it twice and faxed it twice but we have received nothing. Now today they tell me that they cannot continue to resend it so if I don't get it then we will either have to pay off the car or return it to them. They have to be crazy. I asked if they could email it or show me proof it was faxed and they just say no. This is ridiculous. I should have just kept paying it while it was in her name and not tried to do the right thing.

OK so my 1st ever car I received with Ally and can I say they are Horrible. I tried to send it online and that didn't work. So then sending in the payment the customer service rep told me that they are obligated to lose the check so basically you're going to lose my money. They suck. I will never ever ever deal with them again. They just want to make a quick buck.

I have bought dozens of cars over the years and this is the worst customer service I have encountered!!! After the second month I began getting a recurring $11 late fee for no reason. After calling numerous times and getting frustrated I decided to pay off the loan. Another unpleasant experience!! I would never recommend Ally to anyone but a retired person that has time to aggravate themselves!!!

I opened an online saving account and had my investment bank send a large amount of money to my new Ally account. After a month Ally had not acknowledged receipt of the check. After numerous calls by myself and my banker, Ally finally admitted that they did cash the check, but are unable to credit my account without going through more hassle. They finally have agreed to put the money in my account and pay the back interest I'm owed. We shall see. In the mean time I had no access to my money.

Leased a car from Ally Auto lease. Returned the car to dealer. Ally sent me a claim for $344 in so-called damages. These are very shallow scratches that can be buffed out easily. Can't even see one on the door photo. The bumper is a deposit of road asphalt that could be easily scraped off. This is just a scam to squeeze more money out of us because I doubt they will repair and will not affect the value after reconditioning at all. Bogus claim. I will fight and at least cost them some more in admin time. They must make millions on these bogus damage claims.

Our vehicle was at the repair shop. We paid for the repairs, plus $800.00 in storage fees. We made arrangements to pay the balance of $500.00 when we were to pick the car up on 3/13/15. We went there as scheduled at 12:30 pm in the afternoon and Ally had instructed the vehicle to be picked up that morning to avoid a mechanic's lien. Ally never contact me to say what they were doing. When we got there the car had been picked up that morning. We had continued to make the payments on the car and were not behind. Before Ally would release the car to us, they said we owed $4,097.00. It took two weeks for us to show them that we did not owe them anything. But of course we ended up having to pay an additional $1000.00 before we could get the car.

After turning in a lease (which was under the mileage by over 5,000) Ally tried to charge me for a missing combo key at $175. I contacted them to inform them both keys were returned with the vehicle. They said they will forward this info to a higher office. Meanwhile the car was still at the dealership, so I contacted the dealership and they confirmed both combo keys were in their possession. The dealership even contacted Ally for me to inform them both keys were accounted for. Ally still argued that the key was missing!

To be fair, Ally could be a great bank and does, indeed, do many things better than other banks. There are, however, some serious issues. First of all is their POP MONEY - think PayPal - service. It is awful! Not only does it require that your recipient become a member to collect funds, but the emails from Pop Money, notifying your recipient that funds are available, are routinely blocked as 'spam'.

I am not a customer of Ally Bank, but one of their customers fraudulently used my bank account to make a $1400.00 vehicle payment. I called them and asked them to reimburse me and they refused. The only option they offered was to send a reimbursement check to the customer that fraudulently used my bank account information! Absolutely unethical. I was able to file fraud paperwork at my bank and hopefully, will be refunded that way. Terrible policies for victims of fraud.

I've leased 9 or 10 cars over the past 20+ years. At lease-end or within a couple months of lease-end I always trade the car in and get a new car. The dealer takes the trade, writes a check to the leasing company paying off my remaining obligation and the residual, and then can sell the car or do whatever they want, as they're now the owner of the vehicle. But Ally Bank won't allow this!! They say no one can ever trade in a leased car... even though dealer working with now takes in about 100 leased cars/month on trade. This is very common and I've done it on 9 or 10 vehicles. Ally Bank just killed my new car deal, unless I want to give Ally $39,177... when my residual is only $25,500 and 2 remaining payments are $1000 ea. So they're owed $27,000 approx, but want $39,177... seems almost illegal, as they're basically holding me hostage. I will never ever buy another GMC product, nor do any GMAC or Ally financing again in my life. Ever.

Every encounter over 3 years that I ever had with ALLY was terrible. The offshore customer service reps gave me incorrect info on 100% of questions ever asked. They did not know the difference between P and I. Payoff vs. YTD P. Difficult to get to an English speaking agent. When I asked to pay off the loan so that I could sell the car, every step was messed up, took weeks instead of days to complete - and this was with the US reps. Unbelievably bad. Do NOT finance anything with Ally financial...

I purchased my car through Ally auto loan and made $5000 down payment and my monthly payment has been consistent though I sometimes make late payment, I always make sure the late payment is added, yet this foreigners at Ally keep sending me late charges by mail. I have called so many times to explain that I have paid more than I am supposed to. My payment is about $412 each month and when am late, I do pay around $430 sometimes more depends on my budget, yet keep getting late charges.

2.5 years I paid my car note on time, the loan was from Ally Financial. Well I recently became late, almost 3 months I believe. So I made arrangements to pay what I owed & they insisted I had to pay the balance off. I spoke to them on a Friday & on that Sunday night I was in visiting family out of town, went to WalMart & they had towed my car while I was in there. Spoke with someone on that Monday to get things cleared & I was told that I had to pay the balance plus $375 for tow charges & my car would be paid off & released to me. Needless to say I moneygrammed them almost $7000. I've been waiting on my title & I hadn't received it so I called & the lady said they had me owing an additional $400 & that I would have to call back on Monday to speak with someone else.

Ally Auto repoed my car that I refinanced through Chase bank and I have the paperwork proving so. They incorrectly took money and put it on the wrong account, my wife's. They paid her car off, but we never got the title and I have two liens on my car, I called with my bank to fix this in January. They said no problem. They lie. I have case numbers and POC from Chase. Then suffering from cancer they repoed my car. What sick people they are. I will go to court and sue them for this. Do not deal with these crooks and tell everyone you know.

My Grandfather purchased a 2011 GMC Sierra for $28,000 brand new in 2010 and financed through "Ally". He just passed away March 6, 2015 and was the only one listed on the account so I call thinking I'm doing the RIGHT legal thing by calling "Ally" letting them know he passed and that my father is going to be making the payments until we can pay it off. Well the "Customer Service Specialist" tells me that we have six days to mail in a death certificate, have my grandmother which is executor of the will to write a letter saying my father is going to take over the payments, send in a copy of my dad's driver's licenses and social to see if he qualifies to take over the account even though he's been paying since October 2014 when my grandfather became ill. And that if we don't pay in full and no one is approved, then they will come and seize the vehicle.

Got an auto loan with GMAC in Jan 2010 which changed over to Ally shortly after. I was ready to pay off the remaining balance of my loan, called them up, said “What's the best way to pay off my loan?” They said "Certify mail a cashier's check or just make your final amount online.” So I confirmed my home address with them was correct. Great, made sure address was correct on my profile as well and made final payment online. Received a letter in the mail congratulating me on paying off my loan and what a great freaking customer I am.

We leased a Buick Enclave who used Ally Bank for financing for 3 years but as we were moving out of the country we had to advertise for a lease takeover. Ally Bank stalled each application and misinformed us on the process that we lost every application. They insist we pay the full term and hand in the car with the unused mileage. Their call centre in Philippines are useless and their leasing department and process is archaic. They even insisted applicants complete the 'office use only' sections. Ally Bank would not even accept email or scanned applications and insisted it got mailed which takes them 2 weeks to review.

I have auto payment from my bank and after 4 years I wanted to pay my loan off. I requested a pay off bill on March 2nd and never received it. I called back on March 9th to state that I never received the bill. I was told that it will be coming. I never received it by March 11th so I called back. I was told that they will send another bill with additional finance charges based on the additional days. They have all the information recorded that I made all the calls and refused to waive the additional finance charges. This is the last time that I do business with Ally. The purpose of this feedback is to alert anyone that is considering Ally.

I received a letter from Ally Bank addressed to my deceased husband because due to a report from ChexSystems, Inc. my husband was denied a checking account. (Still can figure out what credit has to do with a checking account that requires a deposit to open.) I called the bank's phone number and the first person I spoke with said that since it was addressed to my husband, they would have to talk with him. I had just said "He died four years ago." I replied, "That's going to be difficult" when she spoke along with me, "But he died." Duh! ChexSystems, Inc. phone number given to me from letter from Ally produced five ads before telling me the phone was no longer in service. I called the forwarding number and hear some more ads, but no response. I can find no one to handle this, when they know a fraud is being committed.

Here is the way the business model of Ally and any other large corporation works: They are interested in making money. That is all. If you become a problem in this money machine they will do anything to satisfy you. If you have a grievance with Ally sue them. If it is a small amount of money - say under $2000 - They will quickly settle. Because they know it costs more to fight the lawsuit with $300+ an hour attorneys than to settle. Here is how: Find the resident agent for Ally in your state. (This is the hardest part); Write a letter to the resident agent c/o Ally Financial; Wait for response. Sue the resident agent in small claims court if they don't reply. (They almost always do - Ally called me yesterday - March 10, 2015).