Ally Bank Reviews

Sent Ally a check in amount quoted to pay off a vehicle. Notation indicated for “payment in full”. It was cashed and cleared. Began getting duns for monthly payments plus interest. That was in Aug. and to date - March - am being continually billed and they refuse to release title to me. Ready to join others in class action suit for fraudulent charges and victim harassment.

Got a letter from Ally Financial threatening me with Notice Of Intent to Report Negative Information on me. This bank is unprofessional and scammers. We got our payoff amount from their website and then verified the amount by calling Ally and talking to Allison to verify our pay off and paid it off that 13 of December. And now in March they send us a BS bill that says we owe them $55.63 dated February 26 and if we don't pay it they are going to report negative information.

2 automatic deductions from my checking account in one month for car loan. One was applied and the 2nd vanished into the unknown - provided company with fax from bank with tracking information and dates and logged 4 cases over a 2 week period of time. Always told the same lies-special case being handled and was even given specific time of 11:16 on 3/5/18 for resolution. Another Lie-I have held on the phone for over 50 minutes trying to talk to the payment department but it was refused. All reps are from another country with a very distinctive accent and unable to communicate with them to understand the issue! Stay away from this company!!!

I have a 72-month car loan with them and in the beginning they didn't seem as bad but now they tack on every fee under the sun. I was without a job for 2 months and made my payment when I could, because it wasn't on the date it was due they charged me almost $600 in fees. When I would call to update my information and give them a date to be paid, I never spoke to anyone who spoke good English and they would continue to tell me they are going to report me to the credit companies and that I need to ask my family and friends to help me pay.

Ally Financial is a crooked company. I got behind on my truck payment from losing my job. We worked it out where I paid a fee. They moved my two payments that I was behind to the end of my agreement and then I was supposed to make my truck payment on time. From then on then when I go to make my truck payment they tell me that I owe $365 worth of late fees that was never even told to me.

Ally makes many costly errors and is slow or refuses to correct such. Since day one with me they have been a pain and with account paid in full they yet want more money, they say for balance and late charges. None are owed, their payment history on my account proves such but they ignore facts, even their own facts, such would humorous, if was not about money, transportation and reputation. I will simply post part of my last correspondence with Ally and let this explain all:

I leased a car for 3 years. Part of lease I was required to have $1,600 deposit. I returned the car in excellent condition, Ally will not refund my deposit until the car is sold in the auction. That is a very poor policy to hold my money until the car is sold, nothing in my contract say that. I will never lease or buy a car that Ally finances. BE AWARE... I WARNED YOU.

If I could give this company a 0 star I would! This company tacks on as many fees as they can, and when you make extra payments to cover the "fees" (cause you don't want them on your account) they misapply it to my next car loan, and not what I paid the actual money for. So then I have to call them and ask why I still have the fees and they state cause I didn't call them and tell them where to apply the extra money. Seriously? They are the absolute customs service center and when I continued to ask further questions the rep cut me off and said "ok, well you need to call next month". Wait? I'm not done telling you that you misapplied the funds and aren't correcting it. Still she said, "Call back", and hung up the phone!

While driving on the interstate our tire blew. We called VehicleOne because we have a contract with them that we bought for 2700.00. We wanted a tow truck and our tire changed. While on the phone with them asking about receiving help a semi sideswiped us and took our mirror off so the agent wrote that down too. Because that happened during our call they would not cover us because it was considered an accident. I was on the phone for almost an hour and a half arguing with them because I didn't call for a tow truck because my mirror is off... I called because my tire blew, who needs a tow truck because of a mirror being blown off?! And the fact that I called because my tire blew and they argued with me forever that "it's an accident claim now" even though they were two separate events and the semi just happened to do that while I was asking for a tow because my tire had blown and the rim is bare and we are on a dangerous interstate.

Paid off my auto loan on 2/8/2018 and got a confirmation number. A week later on 2/15 and they have not posted my account. Now they claim I owe them additional finance charges! No ability to actually speak to anyone. Only options were email and chat. Customer service is horrible!

I had a 72 month auto loan with Ally Financial. I paid my last payment and didn't get my title in the mail. When I called them, they said I owed one more payment. Went as far as to have them count payments and she counted 72 payments!! Asked to talk to a supervisor, she said one would call back, they never did. A few months passed, now on my credit report. Called again and now they want the amount of 2 payments!! Asked to talk to a supervisor again... again said they would call me back... never did. Called again, made the lady count payments again... 72 months. No answers as to why they are holding my title. Just pay or they keep it. Can hardly speak English. I think this is some kind of scam. At a loss, don't know what to do.

After trading in my 2012 Ford Fusion for a 2018 Ford Escape, Ally stated that they never received my car payoff from AutoNation Ford. But I have proof of the check being cleared on Jan. 8, 2018 for the entire amount. They put two damn late payments on my credit report which dropped my score 46 points!!! They are the worst, most incompetent pos people that I have ever had the displeasure of doing business with. I have already initiated disputes to TransUnion and Equifax and will be contacting the BBB. I WOULDN'T RECOMMEND THIS BANK TO A SICK DOG!!! FOH.

Be aware that Ally holds deposits for an unusually long amount of time. My deposit is from a nationally recognized company and they will not release funds for 6 days. Also most banks will at least pay checks and other transactions off of the deposit, just not let you withdrawal cash, Ally will not even do this for their customers. They will return the check or deny the transaction and charge the customer with a NSF fee, even though the deposit is there. Then they hold future deposits even longer. I know they have received the money, they are just holding it along with thousands of other people's money so they can accrue as much interest as possible. Terrible way to do business and I will close my account.

I paid off my Jeep in December and after calling them today to let them know I did not receive my title yet they informed me I still had a balance of $42.95. I was so upset cause when I called I got a pay off good for the next 10 days and they got it four days later and it cleared my bank the next day! Customer service is someone in the Philippines that you can barely understand! Shry the supervisor told me that it was worth the money for her to lose my business. Claims she listened to previous call when I called yet would not let me listen to it!! Then I pushed two to take survey at the end of the call and told her this. Suddenly the line went dead!

I received a 10-day payoff from Ally and went to UPS on a Thursday to overnight a cashier's check. I called ALLY from UPS to get a street address to send my check and confirmed that the payoff amount would be the same even if received the following Monday; I was told “yes.” Ally received my payoff within 24 hours but didn't process it to my account until the following Wednesday. I was told I owed an additional $77 and if I wanted to make a payment online, they would have to give me another 10-day payoff and would charge me an additional $7 Western Union charge for paying over the phone. I sold my RV and now the process to satisfy the lien and get registration will take up to 4 weeks! I'm so FRUSTRATED!!

I recently decided to move from the big banks that pay 0.01% interest to an online bank. I chose Ally Bank. I completed the online application form and was accepted quickly. They required verification so I uploaded my drivers license. All seemed well. As I was looking over their website they also offered an investment platform which very affordable rates, so I completed the application and provided them with the same verification. Once the account was open I transferred $5000 to the account. Again they asked for verification in the form of a voided check, which I supplied. The transfer went through and they put a 3 day hold on the funds before I could trade. Two days later then froze the account as they need more verification. I called their customer support number and waited and waited and waited...25 mins passed and I had to hang up. I sent them an email and was told I needed to call.

This company exists in the stone age, at best the means for communicating is by phone to a foreign answering service of agents incapable of actually getting anything done. The second & only other method of communicating or document sharing is by "pony express". The incompetence of getting anything accomplished within days, regardless of courier service as bank wire options are non-existent & even after certified funds are received the weeks that pass to actually reflect a change in account status is nothing short of shocking. Stay away from this company, it should be put out of business or acquired by a firm that understands "customer service" is not an oxymoron. Good luck to anybody out there that can actually pay-off a loan & receive a release of lien within 15-30 days!

The worst Customer service EVER! & that's looking past the barely English speaking Incompetent staff... If you're looking for an idiot to Narrate every stupid Little thought inside their stupid little heads... Just called his number: 888-925-2559.

I've had several leases with GM. The last one with Ally Bank. Prior two leases resulted in zero fees for wear and tear, one a two year lease and a four year lease. Being charged over 900 for mostly petty wear and tear. Waiting for a response back to fight these excessive fees. But as of now I will never give any further business to Ally Bank. They no longer have a relationship with GM and now I know why. I suggest you find a different lender when it comes to an auto lease. I was a big believer in Ally but this left a very bad taste in my mouth.

6 years ago I was sold what I was told was a 5 year CD. It was what I asked about and wanted. We put $1970 in it. We withdrew it this past year (2017). We received our 1099R from Ally and it stated our disbursement was $2125 and taxable. I called because it should have be $155 taxable interest. I was told, "No it was a IRA CD" and we took early withdrawal (less than age 70). I explained that was not what we asked for nor were we told it was IRA. They did nothing except keep telling me I received statement and should have known.

I have been a member of this bank since 2004. I have had ONLY ONE good experience with this bank. All with my transfers! They offer no atm cards. Debit card only. The tellers that I have endured were all politely RUDE with empty apologies. I would not recommend this bank. Mailing in deposit offer no business accounts. I do like the "idea" of 24 hour customer service. Again member since 04 and ONLY ONE POSITIVE EXPERIENCE. 3 day transfers-like SERIOUSLY! Then they have Zelle. AFTER the inconvenience they don't mention it as a solution. THIS BANK never takes initiative. As I said POLITELY RUDE. They say things to you that are rude POLITELY...as if you do not have common sense or a brain! My account doesn't have to be confidential. My name is Abim ** AND YOU GUYS SUCK! straight up???

I have a loan with Ally, been making payments for 3 years. Now on a 5 year loan. Starting in 9/2017 I have had a $35-$40 late fee every month. Grace period ends on the 16th of each month and I make my payment on the 1, 2, or 3rd of the month depending on whether the what day of the week the 1st falls on. It appears that they hold payments for just long enough to be able to charge the late fees. Absolutely awful experience with supervisors on the phone that are condescending and arrogant. I'm 42 yrs old and have financed with 5 different banks on other loans over the years and have NEVER experienced anything so horrendous. I am an Investigator for the State of Florida and I will be contacting the Attorney General's Office and would encourage anyone else to do the same. Worst company I have ever dealt with, even worse than Comcast.

This company has misapplied THREE of my car payments to the wrong vehicle account and are now threatening to end my contract. I reported them to the BBB and asked that their negligent accounting be investigated. Their system is ludicrous and I cannot believe what I am reading! How are they getting away with this? I shouldn't have to worry about them applying the payments to the wrong account and then threatening to take my vehicle. This is a disgraceful company and they need to get it together.

My father has added me to manage his account 100 times and they keep saying, "Oh no problem, next time you call there will be no issues with your daughter managing the account" but this never happens. It's always hard to understand representatives since they ALL sound like they are in India. They put you on hold for so long. They have no quality care. If you are thinking of getting a loan with them DO NOT! You will regret it. I'm an older adult, been around long time, and this is the worst company I've ever dealt with.

This bank has a serious problem when it comes to transferring my funds. I had to request the transaction from Ally twice to get my transfer transaction completed. This bank failed to complete my transaction when I completed it online approximately four days ago. I had to call in to the bank again this morning to complete the transaction once again. I did receive confirmation numbers on both transactions, so I know the transaction should have been completed on my first request. This is not why online banking was created!

I have been trying to reach Ally Bank customer service for over a week to change my IRA required annual distribution. All I get is a recording stating my wait could be up to 30 minutes (the websites a shorted wait time). After waiting over 45 minutes more than once, I gave up. I cannot wait to move all my accounts away from this bank which used to have superior customer service. I even tried to contact the CEO in Charlotte, got a recording and the call never returned.

I was a customer of Ally Financial for almost 2 years. Sadly to say in April 2016 I had a wreck, I hit a calf, & totaled my vehicle. The owner of the calf's insurance paid a portion of my car off but left a balance of $800. When I learned of the balance, two months later, I contacted Ally attempting to make payment arrangements. Mind you, I had just had a baby, Hurricane Harvey was in full effect and my disability was down to 75%, however I took the initiative to contact them in order to make payment arrangements. Needless to say Ally Financial cared less about all of the above & advised me, "The ONLY way we would be able to help you is if you made a payment of $439.60." The representative explained to me that because my account was past due, the only way they would make payment arrangements is if I made a full payment of $439.60 and brought my account current.

Ok soooo it makes me feel better that I'm not the only one having issues with this finance company. These crooks make Hillary Clinton look good! They take forever to accept payment for my truck loan and then suspend my Ally mobile app profile for being late?! Somehow it's my fault though. Then start paying through my online banking bill pay and they take 2 WEEKS TO ACCEPT PAYMENTS even though it shows in my bank that they have the money but really they take 2 weeks to process and by the time it's all said and done you're considered late.

Here is a summary of what happened today: This is why I hate finance companies. I am very disgusted with Ally Auto right now. I hate writing this email as well, but because your system screws people fees are applied and they don't even say it on your website. On Monday 1/2/18 I set up the final payment of $871.08 for withdraw from the bank on 1/3/18 because that was what the full amount showing on Ally website showed was due. Ally took payment out of the bank on 1/4/18. This was the final payment with this account. Today I sign on to get the phone number so I can call to find out how long it will take to get the title returned to me. I notice it says there is a $99.08 balance.

I am coming up on my lease end on a GMC Sierra. Contractual residual buyout was 31,239.63. Now they're stating the buyout is $36,631.19. Absolute worst move I've ever seen in my 35 years on this planet. I wish I could give 0 stars. They always allowed me to call for a buyout price up until about 6 months ago and now I know why!!! I WILL NEVER EVER USE ALLY IF IT WAS THE LAST BANK ON EARTH.

Always ask who is your car loan with, If told its ALLY BANK... DO NOT DO IT. Very, poor customer service and you never get an American on the phone that can help. It is all corporate and you will have difficulty communicating with the anyone. After only falling behind 3 months my car was repossessed. I spoke with someone that Friday and was told to call back next week to arrange payment. Well Monday my car was out for to be repossessed. Worst thing is the way they treated my 83 year old mom about this. They came into private property to have car towed. Any regular credit card company gives you 4 months before they consider cutting off credit. So why repossess when it only 3 months. I explained I had financial difficulty after hurricane Irma, not even "sorry to hear" reply.

Ally Financial is by far one of the worst banks I’ve ever dealt with. Their customer service in the collections department is terrible. The people are rude and arrogant and don’t care one bit about helping their customers when they’re in any type of bind. I will never deal with them again nor would I recommend them to anyone!

I have been paying off a 2014 vehicle for the last 2 years and the dealer connected me with Ally. Never thought twice. But when your balance is $15,880 and in 3 months you made $1,300 in payments and your next statement is $15,553 still owed with a minimum payment of $403.00 due. Not exact amount. But I'm no Math expert but I'm paying 900 in finance charges? Anyone have information on how to get in on a class action suit on these guys? They have been sued before for shady practices.

Ally Auto is HORRIBLE! Since January of 2016 I have been with Ally Auto and every single month of my experience gets worse! It began in March that I had AutoPay and they took twice as much as they should have. It began to happen every month a little more each time. Then a couple days ago we had to call Ally to ask about what’s really going on. They said the account was past due which to start with was not true at all! We just allowed them to take the payment and still they keep on taking out more. I called just now and spoke to the most rude representative I have ever come across in my life Jasmine. She would not let me speak at all, she kept cutting me off and just would not listen to anything I had to say. I definitely understand why this business now only has one star! Ally Auto is a scam & this business needs to get shut down!

Once you pay off your loan it is a nightmare to get them to release your title or lien!!! Even if you pay with guarantee funds they still will not release your title or lien in a timely manner. Plan on WEEKS before you get your release. HUGE problem if you've sold your vehicle. Very UNACCEPTABLE way to do business. Also, if you complain they will place an even longer hold on your release. Very petty and childish company!!

January of 2016 I purchased a 2015 Chevrolet Traverse $4000 down from Franklin Chevrolet with my first payment due around March 5 2016. This was the start of me rebuilding my credit, and I am a single mom on a budget so I sent $1546.62 on February 10, 2016 (which covered up until May 2016). On May 4, 2016, I made a payment of $5420 certified mail.

As I was using their online Ally Auto website to make automatic payments, I scheduled payments due on a certain date for auto deduction. On the day of the deduction, they do send a confirmation that the payment has been made, but then repo your car without any notice. I notice that my car is gone and report it to the police, they advise to call my finance company. They confirmed the repo due to non payment for 3 months and 90 days overdue.

I bought a new car this year. My loan was process incorrectly due date for pay dates. Before I signed the car agreement the representative told me that my first payment was due the 5 of the each month. I told him, "I can’t do the 5th of each month. You have my paycheck stubs and you know I get paid the 10th and the 25th." I am constantly getting late fees. I have called them to change it because it was their mistake. If they had proof of my pay dates and they said I had to pay 90.80 and extra amount each time this is very ridiculous. I am requesting a phone call from this people to get my correct pay dates.

My girlfriend had her car finance with Ally and it has been a nightmare... They repo her car after her being 45 days late and after she had sent in the payment... Then when we have call to try and ratify the situation they want her to pay her next payment in advance of the due date and pay for the repo service before they release the car... My advice don't deal with these individuals. If she had read the negative review prior to her buying the car she would have tried to finance through another lender.

I keep paying over and it keeps telling me I owe the following month and so on. I can't figure out how I was under 16,000 3 months ago paying over every time and I still owe 15823. I can never get anyone that knows anything on the phone. And they just yes you to death. I seen bad reviews last year and worst ones this year. The dealer I bought car from is just as bad but that's another story. I guess shady businesses stick together.

My lease was supposed end on 11/22 0217 and I returned the vehicle on 11/04/2017 after paying off 36 payments as the contract. Now I received the letter from Ally saying it is an early termination and they will charge me a difference after they sell the vehicle at auction. I don't think I am not the only one and thinking about lawsuit.

I started a loan through Ally a little after the first of the year... Made all my payments on time, come August I lost my job and got to the point where I have to decide what bills matter most... so I call Ally and explain everything to them. They proceed to tell me that they won’t tag the 2 payments I missed on to the end of the loan due to it being a young loan. I called and talked to a friend who works at a different bank and they told me that Ally could if they wanted to. Ally has such a high interest rate that it makes the car almost not worth having. Then I get a letter that says to have a payment in by November 22 or it will be repossessed, after receiving the letter days after this due date I guess it’s time to get all my stuff out and wait for them to pick it up. Bonus I got a new job and am going to lose it also because I have to have a car for this job...

We purchased two vehicles from a Chevrolet Dealer. Therefore we have two separate accounts with Ally Auto for these vehicles. Ally haven't got a clue what they are doing. I can't set up two different accounts online because one car is under my wife's SS No. and the other through my SS No. I pay each month, even when they forget to send out a bill for our Ford Focus. I have just found out that my account for the Equinox is screwed up. I am very careful with my money and would say that if you have had any experience talking to these guys you will come off the phone feeling very nervous. I still need clarification on payments I have made.

My lease was up Oct 25. I returned the car Oct 12, they reported to the credit agencies that it was a early termination!!! WTF are they for real, I called them 5 times I got no place, and to top it all off it's now Nov 21 and I cant get the final amount that is owed. They said the car needs to be sold at auction for them to close the acct. I said, "What does the AUCTION have to do with me? I have a lease!!!" WOW so bottom line it still shows active on my credit report and in the comments it's a early termination... DOES anyone have a email to their legal department???

Michael (Employee ID: **) is a complete idiot and deserves to be unemployed. I called in to inquire if a credit card payment was an option through the App, which he stated “Yes;” but currently the app is experiencing technical difficulties. I have been hearing about these technical difficulties for a year and a half know. The solution he presented was for me to knock on my neighbors' doors at 9 pm EST to inquire if number one they have a desktop device, and two if I can use the computer the make my payment. Michael then stated, "Or you can pay via phone and pay an additional $7.50". I then stated, "It not my fault Ally Financial is technically not sound", then he responds, "Well I gave you options". Keep in mind the options were knocking on a neighbors door. What an idiot!!

We were debating to turn in our lease early or keep it until the lease was up. We purchased a 3 year lease and paid it off within the first year. We also had extra money that was included in the lease to cover any potential issues that there might be when we turn it in. When I called to speak to Ally about getting my unused prepaid miles money back they said I would get it if I returned the vehicle. We were excited, because we were over 4500 miles under our mileage, which we had paid for in the agreement. Since we had already paid the lease off, the payback on mileage was a welcome discussion.

My original loan was financed a car through Ally Financial, Oct. 2, 2017 I refinance with my credit union down the street from my house... Thinking this would make life easier and payment would be lower... I started receiving calls and emails from Ally stating my payment was late and that I needed to make a payment ASAP... I called 10/19/17 only to find out my account was still active and I had late charges applied to my account? So I called my bank. They said they sent the payoff (via overnight) and waiting for title? I called Ally daily. They said they have never received the payoff and wanted me to make a payment?

I have CD's with them and stock trading accounts - one I manage and one managed by an advisor. I'll review my experiences separately as they relate to these different products: CD - recommend. I'm happy with their rates. They're higher than just about anything else I've seen in the market and I've done my research pretty exhaustively. Also Ally has no penalty CD's with a relatively low balance minimum that's almost unheard of at the bigger banks.

Paid my car loan months ago. Ally allegedly sent title to wrong address. If they did, they would have had it returned. Never contacted me. I called customer service. Difficult to work with them. They said they needed to send me a form. They can't send to my email, which has my name in it, but they can send to an obscure fax number at my work. They said 24-48 hours to send a fax--really? It is now past 48 hours and no fax and no title in sight.

2nd bad experience I've had with them. I leased a Chevy Volt in 2015. 39-month lease. I started out mailing my payments in, since they don't do online banking. Unless you want to pay a $5.00 service fee to Western Union every time. When my payments weren't posting on time, I was told "We have very poor mail service in Chicago". Imagine that. America's 2nd biggest financial service city has lousy mail. Takes weeks to get a letter. I still owe 9 payments (I'm currently 3 payments ahead). I called up for a payoff. $147.00 x 9 = about $1300. My contract says I can buy the car at the end of the lease for $6,995.00. They quote me a payoff of over $18,000. I tell them what my contract says. They won't budge off the higher number. These people are thieves. Before I hung up, I asked if they had the Florida Attorney General’s phone number handy, because, that's my next call.

Customer service is all outsourced to foreign countries who have no clue how to deal with issues. If anything real happens they just pass you in a circle of inexperienced workers, that somehow have no manager. It’s insane, you can’t talk to management if you wanted. They always lie and say management is unavailable but they will put you in a line to have a return call within 48 hours. They don’t call. This company needs to be shut down. I’m considering lawsuit at this point as I can’t even talk to a manager.

I began reading so many reviews from people that had complaints from experiences with natural disasters with Ally so I figured I'd share mine. I live in Santa Rosa CA with my wife and two sons, 6 years and 8 months. We are currently experiencing wildfires that have been classified as the worst wildfires in the history of CA. I woke up on Oct 9 2017 to my hometown on fire. The fires moved so fast through the city because of 60-70 mile per hour winds. My wife office building was in the middle of it and she still hasn't been able to go to work.

This company is terrible. I was told I'd have my refund in 3-5 business days. When the 5 days were up, I called to ask where my check was (they double charged me even though the app didn't say I'd get charged at the end of the month) and they told me it will be here at the end of the month (so basically 30 day refund). They beat around the bush saying they don't control the refund. Why even be in business? The woman sounded clueless. Don't do business with these people. Finding a new bank asap. They don't even offer refinancing.

After reading all these complaints I had to do this, It's Funny Listening to Ally's TV Commercials. They Are Full of ** and they are definitely not your Ally. They are your Eminem!!! Don't ever walk into a dealership and use this company to Lease or Buy a Car or Truck or they will bend you over and stick it where the sun don't shine. I was going to buy my truck that I leased from them but they wouldn't budge on the price, so guess what? I went to the dealership and leased a new truck through GM Financial and they are great.

If you are looking for a loan company with numerous ways to pay your bill, Ally may be right for you. But if you are one of those that don’t have trouble paying your bill and then expect to get your title in a timely manner, then go elsewhere, it is not worth the lies and frustration they will put you through. The title is at a third party company, they have no control over it whatsoever apparently! A send out date is put into their computer automatically, 10 days after they receive your final payment, no matter how you pay, and every time you call to follow up, they will tell you that it was sent out on that date. And that’s all they will tell you for 10 more working days after that.

My daughter was on a missing persons list and was seriously injured... She was not behind on her payment with this company but called for the most of extension they offered. They said it was 60 day. Her doctor had written her a note to the company saying that she would not be able to work for at least 90 but we take what we can take... Now, I'm am her mom and the cosigner on the account but 4 days after we found my daughter we were hit with Hurricane Irma and had thousands of dollars done to our property and had no way to even get to work for weeks without power... Ally kept calling me and sending me letters to pay this extension fee. I don't understand a fee because she was not even late on payment. And I had no money due to this hurricane to make the extension payment.

I'm not sure where to even begin. My husband and I refinanced my vehicle that was originally financed with Ally. Since we had bought GAP insurance they were to refund us the balance of 900+ bucks. After calling and canceling it we were assured that we would have a check within 10 days. When that came and gone we were told that the policy changed and the car dealership had it (WTF?). Car dealership said they declined it and it would go back to Ally. Then Ally said yes but it takes 30-45 days to refund. Ummm you can just keep my money for 45 days? Ok so we wait 6 weeks and still no refund.

Absoluteness the worst experience I've ever had, dealing with a bank!!! Allied Financial has financed three autos for me. I have paid my auto bills in compliance to contracts/as agreed. They are erroneously reporting that I owe $178.00 to the credit bureaus!! Which that amount has been paid in full, the amount has nothing to do with the principal. I have received letters from the bank confirming the same, "PAID IN FULL". Each CSR I have spoken with has given me the runaround. Now my credit has taken a hit due to their inaccurate reporting. I will try one last time to get this matter resolved prior to escalating to the CEO. This matter has been going on since May 2017.

I am currently debating on buying out my lease which ends in January. When I called to speak to Ally about getting my unused prepaid miles money back they said I would get it if I returned the vehicle, but if I decided to buy the vehicle I would lose my money. I asked for an explanation and got none. Asked for a supervisor and asked them to explain it to me and they couldnt give me an explanation. So, I called back two more time trying to get an answer as to why they would not refund my money and all I get is because thats how it's done. I feel like they are stealing my money! Is this even legal?

After making all payments on time, it came time to finish my payments and collect my title. Then I get hit suddenly with a $13 finance fee. I call the company. No one at the customer service center can help, I keep getting transferred. Basically I need to send a certified check for $13 so that my title can be released, after paying more than $32,000. Does this make any sense? So I send the certified check. Then they post an online payment and say I have to wait 2 weeks for the payment to clear. So I wasted my time even sending the check. They will not reverse the online payment without waiting an additional 2 weeks. All over $13 and it was their mistake.

Many of us are Hurricane Victims. We live in evacuation zones. I am a professional artist. I teach classes to make money. During times of Hurricane we not only can't teach, we have to relocate, we have no power for over a week. Once I got power I was able to look at the ALLY BANK statement with large fees charged. When I asked due to my situation if they would consider waiving the large fees they said maybe 14.00 but nothing more. I see other people also posting problems who are Hurricane Disaster victims. This company is not assisting us at all. In fact they are making money from the disaster. I am so glad my car is almost paid off so I cannot have to deal with ALLY HEARTLESS BANK ever again.

My son bought a car which I cosigned on. He went through some financial difficulties and fell behind on payments. Didn't tell me so I wouldn't worry. I get a call and a message at the end of the week from a number I do not recognize, and a name I do not recognize without the reason for the call or the company the call came from. I finally called that woman back on Saturday, It turned out she called from Ally Bank regarding the amount we owe for the car or the car will be repossessed. I asked her "How much to stop the repossession?" She gave me an amount which I immediately paid. The car was repossessed anyway. The woman's name is Charlotte and the phone number **.

I mail my payment off every single month to Ally. The one time I mail it before a holiday it's late. I told the representative it was a holiday in the US so the post office was closed. He said, "Well it matters about the date". I said, "No it don't as long as my payment is sent out before my due date." I don't work at the post office so I don't know the process of holidays & timing of mail. I just know it has a date on there the money order & envelope. He said "Well it's late." My thing is why can't I talk to someone in America? I mail my payment in America it goes to an American address. The customer service is horrible. No one knows what's going on. I can't understand the people on the phone.

DO NOT DO IT! I had never felt emotionally abused by a company causing me to feel anxious and so judged. The girl I spoke with today was angry from the start. She claimed she wasn't but working in the medical field I know smart remarks when I hear them. During our 16 min conversation I was trying to explain to her that I will be making a payment but I couldn't at the moment. She then continued to have an attitude and said they've already done all they could for more and I told her I understood but if she looked at her previous note the reasons I fell behind was because of medical reasons and I was trying to catch up.

Financed a new 2011 Tahoe with Ally. Have had loan for about 5 1/2 years with no late payments. Decided to sell the vehicle and with electronic funds paid off the loan balance of about $3,300.00. Funds were deposited into Ally bank on 8/14/17. Was told they had to hold the funds for 10 days to verify them. Nothing to verify, they had the funds (not a check). In fact I received a check in the amount of $0.39 for interest over-payment less than a week later. I argued that there was no reason to wait to verify funds and the title should be released immediately. However, it seems that Ally follows this procedure regardless. They informed me that the title would be released for processing by 8/24/17. I asked for them to expedite the release (since they truly had the funds), and that I would pay an expedite fee to have the title sent overnight. They refused and said that was not possible (obviously could care less about the customer's needs).

I leased a vehicle from Ally Financial, I took very good care of the vehicle, I had a fender bender and took the vehicle to a reputable body shop and had it repaired, when I turned in the vehicle 8 months later they sent me a bill stating the repair was done poorly and billed be for $184.28. I told them there was nothing wrong with the repair, and disputed the charge. They became very nasty. I contacted a lawyer and he stated it would only get worse, and to pay them for my own peace of mind. Please please never ever sign a lease with this company, they are like part of the Mafia!!!

This company is the WORST!! I paid off my vehicle and almost 2 months later I still have no title. They even confirm they mailed it to the wrong address, but yet will not help me get it. Better than that, they mail the lien release to the wrong address even after I confirm the correct address. I am not sure what they are trying to pull, but if you can go somewhere else you really should.

PAID FOR AN EARLY 5 MONTH TERMINATION OF MY CADILLAC LEASE> Paid extra for wear and tear Smart-Lease and my CTS was inspected clear at surrender. Ally turned me over to their "Collection Dept" for $500- damage claim? Showed my acceptance of my short-term lease finalization at Cadillac, but they ignored my fax and letters. Now they call every Saturday to harass me with a different collector. Cease and desist or ALLY is going to Small Claim Court for remunerations?

I am going to sue your company for emotional damages, emotional distress and severe anxiety as I already have it. Your company has made it x 20 worse in just one day. I have spent 8 hrs of my time trying to resolve your mistake. Your staff admitting that you Ally has dropped the ball and very helpful in providing me with the legal department's address...

They lie every time you call. Their favorite script is "We are sorry you were misinformed and any inconvenience it may have caused." I recorded every phone call to them because they lied so much. When they found out I was recording they would hang up.

They won't take payments over the phone!!! I recently filed bankruptcy about 6 months ago and because of that Ally took away my option to pay online and stopped my direct payments. When I called to make my payment I was told they DO NOT accept direct payments and that I would need to go to Western Union to make a payment and that I would cost me an additional $8.00 to make that payment. What company does not accept payment for a service or product they pride?

Ally bank is great because they do not charge checking fees and will even pay you back for atm fees charged by other banks (up to $10 a month). The wait time to talk to a bank rep is short and courteous when you need personal attention.

Trying to Wire money to their Investment side...5 phone calls later over 2 days... maybe it will get done? Now I've missed the last day to buy into a Bond Fund for this month and will miss the 9-1-17 Interest payment. But they're "Sorry"...Other than this Bond Fund my remaining money is being moved to Synchrony Bank.

They don't care for customers. After payoff they make you wait, they don't reply. They are simply the worst. If they gave a prize for being bad this company would not even win that for being sooooo bad. Hate them. BUYERS BEWARE, STAY AWAY. DON'T GIVE THEM YOUR MONEY!!

Me and my family just withdrew several millions from this horrible bank. The info they give you is wrong most of the time. Their executive customer service department does not make outbound calls it appears (after one requests one). They went bankrupt already and needed taxpayer bailout and they pay you back with horrible customer service, lies and incompetent employees worked on your money. Check out Synchrony Bank.

I have been back and forth to Third Party Totaled Loss Department - Gold Find Claims and Ally since 6-28-17. No manager will step up to plate on both companies to help bring this to a resolution... This company is horrible to work with if your vehicle has been totaled. No one wants to take ownership to help. Insurance Agent called and did paperwork and advised representative he needs a Letter of Guaranteed for the amount of $12,772.00. That there were going to be 2 checks to distribute to ALLY, because there are 2 claims. 1 for $6 thousand and 2nd for $5 thousand. But the representative totaled car for $6,864.82. All we need is Letter of Guaranteed for the 2nd claim of $5.

Financed a car through Ally Financial. Recently I sold the said car. Having still had a lien out on it, myself and the new owners both called Ally to see what to do. First of all, it's extremely hard to understand the robot (I'll explain later) talking to you. Second, I was told something totally different than the buyer was, hence one of is was lied to. Nonetheless we completed the purchase, and went on our merry way. The next day, the buyer informed me that the payment had cleared in her account. So I called Ally to request a copy of the lien since the Payment had posted. "It will take ten business days for it post." (Quote from Ally robot). I argued with it, but they don't have any constructive response so I asked to take the survey but never was prompted to do so after call. The payment posted to their account a week later (I received an email).

I paid off my truck and needed my title for being able to sell it to a buyer. They had the funds and are making me wait 10 days. After 10 days there were going to mail out a letter to bring to the DMV. They said the letter would take up to 5 days. The folks that answered were based out of India and were reading from a script and had many many runarounds... Very sad and I can sum up Ally Financial in 2 words... ** Sucks.

I don't know how this company is still in business! I got in an accident and car was totaled, my insurance company paid them off what the car was valued and they agreed to it! I get a bill in the mail from Ally stating I owe them $3600 plus taxes on excessive mileage and they have called me several times! I called them back and half the people don't speak English and said it's in your contract when you leased your car. I would like to know who reads the back of the contract and isn't it the dealership's responsibility to tell us! The car is totaled. What difference does it make how much mileage is on it, plus I was going to buy the car at the end of the lease! This is the worst company ever.

I went thru breast cancer and got behind on 2 car payments. I called to ask for an extension. They extended the 2 payments but did not include the late charges. So what good did that do, my account still showed that I was 850.00 behind. It still showed behind to credit bureau. I call Ally to get this straight and I get someone in the Philippines that can barely speak English. They tell me they can't do anything about the late charges and my account will continue to show behind until late charges are made. Obviously these people have no compassion for someone that has went thru 30 days of radiations. AGAIN DO NOT USE THESE PEOPLE CAUSE THEY WILL NOT DO ANYTHING TO HELP YOU.

This bank is a joke! I have made several payments and they claim payments were missing. I even have bank statements to show I made payments. They didn't send me anything in the mail stating they were going to Repo my car. Stay away from this bank. I was trying to figure out how are they reporting me late and I made payments. These people will try to destroy your credit and a bunch of con artist. I will never do business with them again and they will hear from my lawyer ASAP. Please stay away from this company.

I will never give another dime to this company! They constantly send my bill late and refuse to issue a payment booklet. They pressure me to let them take my payments directly out of my account. I am Not comfortable doing that. If my payment is due on the 15th but they finally deduct it on the 17th they charge a $30 Late fee. Anyone ever consider using them be prepared to let them take your payment automatically! They hang up on me constantly but will call my husband at work 77 times in 2 hours! Over a bogus charge. They seriously should be investigated and at the very least people should check reviews before going with them as a finance company. They Are Horrible!!!

My truck was totaled out by my insurance. They refused to give my insurance company any documentation in order to pay off my truck through them. The process to settle my claim took long enough and now it's been even longer in order to get them paid off to settle on the truck. In the mean time because I have not been able to make my truck payment this is going on my credit and everything else even though they have been informed that the truck is totaled my claim number adjuster information has been provided through this entire process. They wanted a settlement agreement which my insurance could not provide as there was gap coverage on my policy and they needed a payment break down from Ally to do so.

I have two accounts with Ally.com and a credit card as well. I am happy with each of these so I was happy when I was offered a 'special deal' on their mortgage loans. I am in the process of attaining a loan with this company and I regret it more than most any big financial decision I have ever made. The people working on my disclosures are absent, casual and drop the ball over and over again. I've was assured again and again that we would meet the closing date we agreed upon and all my documents are sent in and yet they have not been able to close. Every week or so I am assigned a new person who does not seem to know what the last person did. They often do not respond to important emails. The whole process has really been a nightmare and I am very very sorry I went with this company.

I called Ally to buyout my vehicle. They basically told me all the hoops I had to jump through to buyout the vehicle. Overnighting a check, pay taxes ahead of time, etc. Instead I said ok. I am just going to trade it. What is my buyout without the tax and they told me to go to the dealer to find out. Then I am told I will find out from their buyout department, then I am told that they can not give me what a dealer will pay. I have leased many vehicles and never had to deal with this before. They are basically trying to hold myself and the dealers hostage to force me to buy it through them. My lease contract clearly states that I have a price that I can buy it out. THIS IS FRAUD!!!

I had an auto loan with this company and had automatic payments set up, went through a separation and I was under the impression that my wife was paying the payments. I was wrong, she missed two, I found out and made the payments that day, I transferred the payments to her account, the bank kept telling me that I never made a payment even though I had proof and sent it to them. I continued to make the payments every month. I owned this car for 3.5 years, paid 21,000 for it, put 2000 down, every month they reported a late payment to my credit because they refused to add the payments that my wife missed. This went on for a year.

I have leased several cars through Ally Bank. Unfortunately when I turned my last car they stuck it to me. Charging me for things with vehicle that were wrongfully charged. I had a key that I was advised by the dealership that Ally would call me to tell me where to send the key! That never happened hence the charge. I called in & the lady kept repeating the same thing, "ma'am you can no longer turn in the key" & I told her I have never had any issues with any of the vehicles that I have turned in prior.

Ally is a great financial institution which offers ATM refunds and interest rates on free checking accounts, which no other bank does. I have had absolutely no problems opening a checking account there and I plan on opening a savings account soon. I was tired of paying $$ for ATM withdrawals and haven't since I switched. Furthermore, my friend has had no problems with his car loan and it is going very well.

In the beginning I had no issues with Ally. The few times that I did talk to someone they were pleasant and nice. My payments were made on time. I paid for 45,000 miles but turned the car into the dealership with 34,000 miles. I wanted to buy the car but they wanted much more than what it was worth so I leased a new SUV with GM. The car sat on the lot for two weeks before it was picked up. Then I received a bill for "damages". I kept the car immaculate. I knew I would get dinged for a broken piece of plastic on the driver's seat but I also got charged 175.00 for a key fob.

I have seen complete deterioration of this bank as they grew, merging with other banks. I needed to transfer some IRA money from cash to CDs. Simple. FOUR calls to different departments did not achieve a thing. Nobody has the slightest idea how to do it. They have many different departments and play "soccer" transferring clients from one to another, so you make a circle. Bankers cannot see all your accounts. That makes it even more difficult. Maybe they are overworked as they cannot concentrate enough to even repeat your question. Absolute disaster!

Just had my first and last experience with these bone heads. Every time you call these people you start with some underdeveloped country for service. After all the crap they want your info for girl asked if I was primary on the account. I set yes. She said she has another person my account. "Who?" I said. She said William **. I said, "If you are that stupid you don't know Bill and William are the same thing I'm sure not giving you person info on my account." By law they have to supply you English speaking person with no accent.

Long time account holder. Ally sent new debit card issued via Mastercard. It does not allow access to checking account funds. After 18 telephone conversations with ALLY CS over a five day period... now conclude I have to bank elsewhere as CS reps check account. And respond with all is OK. Card is usable. It is not and none there in the different departments I have spoken with can only verify and respond with all is OK. Yet, it is rejected upon normal use at grocery checkout... Walmart etc. I cannot get access to funds. ALLY has failed in its fiduciary responsibility in providing me a card that will allow access to account. ALLY CS cannot do anything but look up account details and if all shows OK can do nothing else to fix the apparent broken link between account and debit card.

I was going to write this review a few years ago, but decided not to. Now that I am still receiving information from Ally Financial I decided to act. I had a car loan 12 years ago from Ally Financial. I paid on time every month and returned the car in perfect condition. I later received a bill stating that I owe money for one of the tires (which I did not, it was returned in perfect condition). I contacted them to correct this error and never received a response. My lawyer contacted them because of the continued harassment from the company regarding the money that I did not owe. The company never returned our phone calls or mail correspondence to sort this problem out. For the next seven years (prime time for me to be purchasing my first property) this was on my credit report. I filed a dispute so that it showed on my credit report, but it still really hurt my score.

DO NOT USE THIS BANK. This is June 2017. In Aug 2016 I traded my car and Toyota Financial paid off the balance due. The bank took a Sept. 2016 payment even though they we not supposed to. I called them and they told me to stop payment on the auto draft. At my expense I did just that. In May of 2017 I get a notice of payment due for 450?? The payment amount was 395.57 so I cannot figure out the $450. I have spent over 4 hours on the phone trying to straighten this out and they are supposed to return my call after their supervisor reviews this... 4 days ago.

Husband lost his job. We have 2 car loans with Ally. Called them and explain what was going on and asked them to tag payment on the end. At that time we were only 1 month behind on both. I made the payments but late. Called them each time cause the online billing showed on 1 car that it was behind 2 months. Made the payment. The next month that car was not showing for me to make a payment. Called them and I was told I was 89 days behind and they would not accept payment. Needless to say now I wait for them to come get it. The customer service rep wouldn't answer any of my questions, would not accept payment over the phone nor put a supervisor on the phone. Just unbelievable... Told them to come get it!!!

They messed up our account in the beginning for our car loan and truck loan to the point we ended up owing 2 thousand in late fees and penalties and they wouldn't fix it. We ended up losing the car. They're forcing us to pay the difference on the car after they auction it off and threatened to sue us if we don't. We had a small accident recently with the truck and cracked the bumper and were told by the shop we want to use if we buy the parts and take it in to be fixed then we don't have to worry about coming up with the deductible. Ally Financial made so we can only go to the shop and then buy the parts and do all the repairs, they're forcing us to pay the deductible if we want the repairs done. STAY AWAY FROM THIS COMPANY. They will make your life hell and rob you blind. Worst mistake ever to go with them!!!

My account was hit with a "Fee for Overdraft Item Returned" of $25. I've never come close to a zero balance, so I contacted Ally Bank for an explanation. The first person (Taylor) couldn't explain the charge, so he told me to expect a call the following day. Two days later, the call did come, and it was explained the fee was for an attempted charge that would have exceeded my balance.

I asked to lower my payments! After 12 successful payments, because I was told I just had to make 12 payments when I called back she told me just reschedule my payments and they won't tow my car unless it's 90 days late. I literally had to get on the phone and SNAP on them, ask for managers and everything to even "apply" for a rewrite. And I was told I will receive and phone call. We all know how this story ends! Save your time. Don't even consider making business with these non-trained customer service representatives!

I set up my car loan for auto payment on the 27th of each month, as the website said. Now, every month, I get a threatening letter from ALLY that my payment is late and they will be sending information to the credit bureau. On the website, it says the payment hasn't been made on one page, whereas the payment history shows it was done on another. DON'T TRUST THESE CLOWNS WITH AUTO-PAY.

Ally has put false information on my credit report. They report late on different months for each credit report. Also they reported "Early Termination". If my car was due to be turned in BY 10/19, ALL payments made on contract, I turn the vehicle in a 10/13. How is that early termination? They refused to refinance and wanted car back. You got it! Also, I OVER PAID since these people lose/discard paperwork I had signed and notarized for "Business Use" taxes in Texas. I leased the car in my name. Used it for my personal transportation. They refused to correct or help me with it. I sent it certified mail! I sent them copies of the receipts. Once your lease is over, they erase everything! Time for suit. Anyone else wanting to start a Class Action Suit let me know!

So I just bought a car and I made my first payment on time with my account and routing number... according to Ally my payment was reversed by my bank (which is ** because I have other loans that come out from the same account) so I went to this bank to make sure my account info hadn't changed... AND of course my info was still the same... I feel like they are doing this on purpose just so they can get more money out of me. When I first made the payment the finance charge 363. Now after I made a 2nd payment the charge is 395 with only 60 dollars going to the principal. WTF. Stay away from this bank man.

Harry Green sold my son a car that was wrecked as a Certified Used Car. They charged 5000.00 more than it was worth just because it was FAKE certified. Ally just bends you over and breaks it off. I got totally screwed by Both companies. 2 yrs later you can tell I made 2 payment. 2011 Malibu is still 14000. It was 14999. When we bought it and my son put 1600.00 on it 2 years to get it down to 14000. My payments are 360.00. Looks like interest rates are eating everything. They all need to go to hell. I hate them all. Bunch of thieving greedy **.

I paid my payment as always through my bank account. I seen where the payment was taken from my account but Ally never applied it. I have spoken to rep after rep. Finally after a month I was told they didn't know who to apply it to and it was going to be sent back to my bank. I waited and it a few weeks and no money. I called to speak to the rep that gave me that info and was told she no longer had my case. Someone else did because they change every month. So once again I had to explain everything again. This rep wanted a copy of my bank statement showing it cleared my account.

They are the worst company to work with. My car was totaled. It has been a month and they still haven't sent my ins. company what they need. BUT they still want me to pay my loan. If they would just give them what they need. I have called them. Either I get put on hold and forgotten or they transfer me and get hung up on. They tell me they are waiting for paperwork from my ins. co. when I have proof everything was sent. They are just trying to collect more interest. Rip off. I will be telling everyone that will listen to me not to use them. I have three kids to get car loans for. They just lost my business. I just I would have looked at all the reviews before I went with them. BUYER BEWARE.

On March 27th we paid the entire payoff amount on my wife's Jeep Cherokee, according to what our account said at login. To the penny. It is now late May and we've never received the title (nor any email or mail notifications we owed them anything additional). I logged in and saw that it said we still owe $33.89. I did the chat thing with 1st, Nick, then 2nd Ray. Both told me we hadn't paid off the amount in full, but according to the system we had. Apparently Ally keeps tacking on additional charges arbitrarily even though the account has been paid in full. Wasted 45 minutes in chat with them, no resolution was offered. They just kept saying we owed more.

After leasing a truck through Chevrolet, Chevy used Ally Lease for transaction. 6 months before the lease was up, Chevy offered to payoff the balance of lease and lease another truck. A few months earlier we had a loan on hold for a new inflatable boat. The credit union had to re-run my credit score since the 60 days were up on the current loan offer. Upon running a credit check on me again the score dropped over 100 pts and Alley lease added into my credit report the truck was a repo. This action caused my previous interest rate to double since Ally ruined my credit score with inaccurate information. I have requested a letter of explanation and a monetary value sent to me for the difference in the interest finance charges over the duration of the loan. I did receive a letter stating the removal of the repossession but no letter of apology or a check for the difference of the interest.

Recently I returned my leased vehicle in very good condition and with near 6k miles under the agreement. I was sent a notice for wear and tear that did not exist. A windshield was listed as replaced for over $200.00 when I know at auction if it was replaced the cost would be less than $75.00. The glass was finally dropped from the request yet an interior part that was not damaged on my part and most probably a normal design flaw was listed as replaced. This left $104.00 ALLY stated I owed them. This was offensive to me and to make it worse I was contacted by harassing collection agents. One was extremely disturbing.

I filed bankruptcy in 2009, yet Ally reports activity on this account as of 2010, a year after it was discharged. They say the activity on my account was that they sold my car at that point, so they call it activity on my account. When I've called on two different occasions about the information they are reporting the initial people who take the calls barely speak English, and don't understand how to answer my questions. When I've asked to speak to a supervisor they were both rude and short with me. The supervisor I spoke to today starting speaking over me, raising her voice, cutting me off, refused to explain why they were reporting after my discharge. I have never dealt with such a terrible company, with terrible customer service, I'm just thankful that was my first and only auto loan with this company!

I opened a 24 month CD account and after reading the T&Cs, which stated that funds could be transferred. I was interested in a CD account that we could deposit to during the CD period. (Rare finds, but there are some out there). After reading all legal docs, we opened the account and had two different deposits on two different days. When we set up an automated ACH transfer, it was refused by Ally.

Ally Financial has refused to remit over $200,000.00 for one week, citing an array of reasons. It is evident that they will make getting your funds from them as hard as possible. I will contact FINRA to request their assistance. Since they have a one star rating, I suspect that their customer abuse may be standard policy. If you have had similar problems, please e-mail me **. If you are an attorney interested in forming a class action, please contact me.

Crooked Finance Company -- Don't trust them. My partner financed a vehicle from this company. Because of hours being cut at his job he got behind on payments. They would call and harass him constantly to where it was almost considered harassment. He would call to make arrangements but they wouldn't stop calling even though an arrangement was set up. When he would pay the arrangement then they would tell him it was for a different amount or that wasn't the agreed amount. They kept saying he owed more and more than he really owed.

I bought a car from them three years ago and now they're saying I was three months behind which wasn't true. I went to the store today. Came out with my four month old and my car was gone. They repoed it and left me without a car and took my son's car seat with them! Don't go with them!

They took over TradeKing. In order to get your money, you must sign a new agreement with them, and answer many questions. Then if you complain they send you an email saying that your money is being held for 10 days at their clearing house. All of this is illegal. Someone should sue these people or start a class action suit against them.

Ally auto is a real joke. They continue to harass everyone I know. We have a vehicle loan through them. Example we pay our payment on time each and every month and I have every confirmation number, every bank statement, everything. They want to charge you late fees when it's their fault then draft it out of our account then put it back into our account then two days later re draft it. Don't know how but they have found family members numbers to call and harass them 24/7. I'm sick of this company.

2014 I leased a Buick LaCrosse for 39 months. GM had a program that if a leased vehicle was turned in for a new one before 5/30/17, GM would pay off the balance of the lease. This I did on 5/9/17. Letters from Ally dated 5/11 began pouring in 3 a day. One demanded I pay $339.88 due for property tax. I visited tax collectors office on 5/19 and was told there is no tax due. I wish I could rate Ally as a minus star!!!

I cosigned for my daughter with this company. What a mistake that was!! Not only were they rude and incompetent they tried overcharging my debit card over 500.00. Naturally my bank froze the account because 2 charges were put in! When I contacted Ally about this they had the nerve to say to me they didn't understand the problem!!! Overcharging your account over 500.00. What a bunch of unprofessional people!! I'll be also making a complaint to the BBB! They need to be held accountable!!!!

After being notified (as I live in Los Angeles, and I work for the County) that a virus/Wanna Hacking was affecting locations around the world - was notified on Sunday May 14 by work - I chose to contact and ask for certainty that Ally.com was safe. I called three times. First time calling TradeKing on Sunday (older phone number) resulted in the person working as customer service hanging up the phone when I asked about Wanna/virus affecting Ally.com. He didn't bother to listen, nor respond to my question. He simply just hanged up. Ok, I called again.

Ally Bank, formally GMAC Financial, is the worst bank ever. They will stop at nothing to screw you over! I had a 2010 Charger and was late on ONE payment. With no past due notice. Unbeknown to me they sent that info to the credit bureaus to ruin my credit and have been for 7 years! I just found out about it and I have since financed two other brand new vehicles with them. So they don't mind ** up your credit while they have their hands in your pocket. Don't finance anything through them... EVER!

Withdrew 3 payments without authorization. Recently I scheduled my car payment to be withdrawn from 2 separate checking account, $300 from one account and $75.50 from the other. However, when the payment were withdrawn they took the $300 from the one checking, but withdrew about $768 from the other. When we called to see what had happened all they could say was "the amount was authorized" even though I had the email showing it was not. They told us the only way to get the money back was to contact our bank and let them know that the amount was not authorized - but that this process could take 2-3 months and in the meantime we would be expected to continue making our car payment each month. This has set us back on our bills and other payments.

1st, they repoed my car after the payment was only late 1 WEEK! 2nd, they say I'm 3 months late, 3rd the repo service damaged the car. 4th - before repoing the car, THEY DIDN'T EVEN CALL TO TRY TO COLLECT THE PAYMENT, which I had. Don't go to these idiots.

My daughter has a car loan thru Ally about 2.5 weeks ago. My wife was in a car accident with this car. The car it got deemed a total loss. 1.5 weeks ago our insurance which is going to payoff loan has found Ally saying no faxes sent for payoff not true. All they want is $3.65 interest a day slowing the process. They are a joke. This bank nickels and dimes you to death. Shop around for other banks. Ally Bank a ripoff.

I cosigned for my grand daughter's car. Payments were on time for about 2 yrs. Then Wells Fargo Bank began having payments pending. First time Ally took partial payment. (Reason unknown.) I received a statement dated day after due date, for late payment of balance of payment and late charge. I sent total amount on statement. I then received a statement of past due late charge. When I called their customer service I was told late charge I had paid was credited to future payment, because I had not put on payment to credit late charge. They did finally credit to late charge.

I have called several times and have to asked for a supervisor in regards to my account, that's after asking to speak to someone in the States. I feel they are RUDE, DISRESPECTFUL, HEARTLESS, and forget that customers are the reason that they have a job. I have never missed a payment nor have I ever been late, so to be treated like this is uncalled for. I will never get a loan from Ally again.

I financed a vehicle through this company. I made payments for over a year and then ended up having surgery. I tried explaining to them the hardships and got nowhere. They demanded payment and would call me multiple times a day. I looked on my account on the website and noticed all the payments I made did not even hardly reflect the price going down. I feel like their practices are outrageous. After a year it should have went down more than what it did. I then noticed everything went to interest in which you get charged for everytime anyways. So I feel that after my term would have ended I still would have a big payoff. And customer service reps are so rude and yell at me all the time. So I finally told them to come get the car as I will never do business with them ever. And it's wrong and unfair that you make payments and it does not even really affect what you owe.

My auto was totaled; Ally bank instructed me they would open claim but sent in the wrong installment agreement to GAP. When I found out and called them, which takes more than 30 mins, and representatives that don't understand English and deny sending you to USA for help, I attempted to get time to correct, twice week and week they kept sending wrong agreement. I finally got help from the dealership and sent; GAP sending additional payment, but now I can't get anyone at Ally to admit their wrongdoing and stalling the payment. I will have over $250 still outstanding, it's their error, but they don't care. It's wrong that no one holds them accountable for their lack of customer service or caring.

We paid off our auto loan early. Have now waited over six weeks to receive the title. I have spent a couple hours on the phone being routed from the Philippines to a third-party title vendor. Here's what I have been able to ascertain: an online payment is subjected to a 2 week hold before Ally "requests" the title be released (the payment cleared the bank 2 days after I submitted it to Ally). The request is handled by a third party that Ally contracts with to handle the titles. They say it was sent 2 weeks after I paid the loan off, but I found a somewhat forthright rep that advised the "sent" date in the computer was just Ally advising that it was okay to mail the title and it could take another 10 business days before it was actually mailed. I waited 2 more weeks. Still nothing.

There is so much wrong with this company's practices. I got a new bank account, and set up the payments to come out of the new account. Ally still kept taking payments out of my old account resulting in over $200 in overdraft fees. Every time this happened I called. Every time I called I was told the account information was updated. Clearly an error on their part but still I have no compensation for their mistake. After this I try to refinance. And they mark my account as late even though I am current 100%. My sure date isn't until the 28th. They were saying I'm past due and it's the 24th. If you have no option but to go with this company I suggest you lawyer up.

I purchased a 2015 Chrysler 200 in August of 2015. I originally went to the dealer because the Jeep was under mandatory recall. The Jeep was old and needed to be replaced. I was offered $800 for the Jeep. Also, the dealer presented me with the 2015 Chrysler. I was not working, but had a little money saved. I gave the dealer an additional $500 toward the down payment, totally $1,300.00. I was approaching graduation with a Master's degree in October and was hoping to be employed with a good job shortly after graduation. The salesman swayed my decision to purchase the vehicle by stating that I could have the contract rewritten in a year. I struggled with making $469.00 per month payment. Therefore, I was in constant contact with customer service. Throughout the year, customer service representatives assured me that I could have the contract rewritten to lower my payments after twelve payments were made.

If I could give 0 stars, I would. That's how horrid this bank is. I had to get a deferment recently and someone screwed it up, so I got relentless harassing calls on my cell because my payment was "late" in their system. Even though I had supposedly gotten a deferment. After speaking to FIVE people I spoke to a supervisor who basically called me a liar and said that I didn't call and get a deferment for that month. It was the most stressful process I've ever had to deal with. The calls if you are late even after notifying them that you will be late are borderline harassment. The second I am able to I will be refinancing through a different company, never have I ever dealt with such insanity with a bank for an auto loan. DO NOT FINANCE YOUR CAR WITH THIS COMPANY. YOU WILL REGRET IT.

This company keeps calling my cell and home phone. I am not the person they are asking for nor do I know who or where they are. THIS is harassment!!! I have returned call and no one can help me. One person is as ignorant and rude as the next. I have picked up and asked them not to call me. This has been going for one almost a year!!! THEY don't get off phone. PLEASE help! Tell Emelda and Briana ** to stop calling. Take me off their list. Be better detective.

We called to get a payoff on a car and we needed a release of lien right away so we could get plates on the car. They gave us the payoff amount and said to send a cashier’s check. We did that. After 2 weeks of mailing it to them they could not find it and said it would take 10 business days to post it. So we had the check stop payment and had the bank reissue the check. It took 5 days for that one to be posted.

Ally "agents" gave me bad information that ended up costing me hundreds of dollars towards my auto loan. When I presented proof that I was given bad information, they still didn't fix the issue. TERRIBLE business ethics, I would never trust my money with Ally. I will NEVER use Ally again. They are dishonest and only care about taking your money at any cost. DO NOT USE ALLY!!!

If it would let me pick 0 stars that would be too many -- we had a loan with Ally. The loan was paid off. We received a satisfaction and lien release from them yet every day they call and harass us with past due amount today they came to repossess our vehicle - there is no loan no money owed. We have sent them a copy more than 5 times of the lien release to them although they sent us the release - you cannot speak to anyone that understands or can help. It is like speaking to robots - we have had unneeded mental anguish and no one can help us. Another account was always up to date and yet now although it states online they received our payment on time we are now past due -- they are the worst finance company ever they cannot understand anything and no one can help.

The change of total loss department in 2016 has caused me continuous problems. I had a accident in March 2016. Didn't know until March of 2017 that there was a balance (after having Gap). Numbered Ally phone conversations where I have been hung up on! It's easy to take my money but hard to get any sound cooperative results from workers at this company. I would not finance anything from this company again!! Poorly run company. If they can't help you they will transfer you or just hang up on up!!! But they'll call you I bet if you late on payment.

My son wanted to buy a car, his first. We found one and he wanted it but because he showed no credit history they said I had to cosign. They said he would be primary owner and I would be co-signer. For two years he has made all of his payments ON TIME! I now am eligible to buy a house but because I was lied to and made the principle owner this shows on my credit record as my debt and lessens my chances of home ownership. Called Ally to ask to make this loan my son's alone. Reading from a script they told me it could not be done. My son has made every payment, never been late, now has a credit card, a personal loan all paid on time and Ally said they couldn't help me. They told me to find another lender. What idiots would lose a good paying account and get negative grief such as I am about to dole out every which way but lose, ALLY that's who!

My payment sat for 2 weeks and eventually bounced because I was lead to believe an online payment is applied in a few days. Silly me, right? This happened several times before I realized the issue was on Ally's side. Ally decided too many of my payments were bouncing and closed my account. They didn't give me a free car. I still have to pay them but now I am being forced to spend 20.00 to Western Union the payments.

I opened a interest bearing savings account with Ally bank. It was a recurring acct. Then, I get an e-mail stating my account was cancelled! However, I didn’t cancel it, but had to re-do everything online again, because they claim they don’t do recurring accts. on their end. OK, so I open another recurring savings acct. and I just so happened to log into my bank to see if the payment went through, and I almost have a heart attack, because it said the amount they were transferring was $6,000 dollars! WTF! This cannot be happening!! It was suppose to be $60!

It's been many years since I have had the level of frustration I just experienced with Ally Financial. I am marching off to the bank right now and getting as far away as possible from Ally. The customer service reps are like robots incapable of thought.

I had the worst experience with Ally as far as the customer service. I tried to get a pay off letter for almost three weeks and never did. I requested it to be sent over the fax and also to be mailed. They said that they faxed it each time I called back, but never did. The fax number was from the bank that I am refinancing with. Even the bank manager was on the phone with them, waiting by the fax machine. They kept saying that the letter was faxed, later they admitted that they needed more info, so on and so forth.

I have had the worst experience with Ally. I returned my car freshly painted and was charged over $600 in exterior damages, that, by the way did not show up in the tiny images posted. I will NEVER use Ally, or any car company that uses them ever again. I submitted my payment and it was removed from my bank account and I was harassed for weeks, even though it apparently posted 3 days after it was removed from my checking account. I was also charged $35 that was automatically deducted from my bank account without my approval after my car was returned, and then charged another $35 in the $600 again. NEVER AGAIN.

My husband is going out for surgery in a couple of days in which he will be on medical leave for two months. He only gets 60% of his pay. Last week he called Ally and spoke to a female customer service agent to see if we could get lower payments on his car loan for the two months he was out of work on leave. She looked into it and put us on hold to speak to her supervisor. She comes back on the phone and tells us that we got approved for smaller payments and for this month and next to only pay a partial payment in which she gave us the exact amount to pay. We were unsure of how to go about paying this amount if it did not show online through Ally's website and she WALKED us through how to pay the amounts given. The rest of the amount we owed would be tacked on to the end of our car loan as an extra monthly payment.

I truly believe the devil himself runs Ally Financial auto division. They have outsourced the division to the Philippines who are poorly versed in the English language. I had all of the exact same experiences that the other people have had. I wasn't able to get my car title for over a year, had to make numerous calls to their 800 number trying to speak to the pretend supervisor, calling some place called the registration department to get a number and it still took an additional 6 weeks to get a title in which they had registered in Virginia while I lived in Florida. Only to find out that they had never changed the title into my name.

Purchased a vehicle in January 2017, first payment due March 2017, I paid three payments in February, and two so far in March... Apparently ALLY charges 2.97 a day for finance charge, currently my next payment is due in August 2017. That just seems a li'l different to me... With all of the payments I have made, 15% has gone to finance charges. Seriously, WTF.

BORROWER BEWARE!!!! Ally Financial are a rip off. Please read up on auto financing companies before signing any paperwork with this lender. Their APR is ridiculous! Customer service is horrible. I am leaving them for much better company. Better rates, and faster payoff.

I leased a Chevy Malibu through Ally Financial. When I turned the car in I knew that the back bumper had a scratch from a runaway shopping cart. I further understood that I was responsible to pay for that ($180). There was no other damage to the car. The Ally rep waited 6 days to pick up the car from the dealership. Pictures taken by that rep show the car had been sitting for those 6 days, backed into a parking slot with the front bumper exposed. I received a bill from Ally for $360. I spoke with Dave, an Ally rep, and explained that there was no front bumper damage when I turned the car in. His telephone behavior was rude and disrespectful. He did admit that there was a 6 day delay in Ally coming for the car.

An fraudulent attempt was made to get money out of my account. Ally blocked my debit card and online access. I called the third party company that had contacted me and they cancelled my debit card but that was all they could do. I called the main Ally number and was able to order a new debit card, but they couldn't unlock my online access so I had to call the fraud dept. The person in the fraud dept. was able to unlock my online access, but a week later it was again locked. I had received, activated, and used my new debit card but then that became unusable.

Ally Financial has found a loophole in fair debt and credit practices act in which they harass, abuse consumer leaving virtuously helpless and at their illegally obtained mercy. Paid seven (7) payments. Sent bank verification of same and yet Ally refuses credit for these payments, won't acknowledge there is legitimate dispute and Ally threatens repo. HELP ANYONE! ATTY GENERAL worthless. Consumer financial protection agency pretends to try to help... BOTTOM LINE ALLY IS GETTING AWAY WITH NUMEROUS CRIMES!!! That's right, crimes. It needs to stop now! Anyone out there who can help.

I financed a jeep last year and paid all of my payments on time up until I was involved in a car accident, not my fault and my jeep was deemed totaled in June. I notified Ally that my insurance would be contacting them for a payoff amount. My insurance paid and the remaining balance was sent to my gap insurance. Months later I get a bill from Ally for what they call a finance charge. When I call, the reps just repeat that I have a balance with late fees assessed because my payment for January and now past due in collections. I have a copy of the exact amount submitted to my gap insurance and the copy of the check for that exact amount. The temps just tell me the amount left is what the gap insurance didn't pay on, but how is that when the check was written for the exact amount that was sent to them to pay..?

I moved to Oregon and tried registering my car for OVER A YEAR but Ally would never send the title to the DMV. Over many months I called and spoke to numerous associates who said they were sending it, but when I would call they would tell me that it wasn't sent (and that they would send it). I'm having to change financiers to get my car registered. I've spent hundreds of dollars on temporary registration fees because of Ally. Stay away from this inept company!

My sister turned in her Ally Lease on 1-12-17 to the dealership as required by Ally, she was not told the dealership is not considered as an authorized Ally representative. The car sat at the dealership until 1-31-17 when Ally finally had an appraiser come and take pictures, they then send a letter saying there is damage to the car that was not seen by any of us or the dealership, charging her $380 for the damage, that they are not even required to fix. I called for her as she is 79 and I try to handle things for her, the first girl was very rude and did not want to let me speak to a supervisor, but when she finally did the supervisor was just as rude. They refused to listen and was advised that they are not required to tell you that the dealership is not really authorized to take the car back or inspect it, even though that's what they tell you to do.