Ally Bank Reviews

I had a loan with them and they said I had a grace period of ten days. Made it 2 years with them before they told me I was getting a $5 a day charge for every day after the payment date. When I confronted them with the fact there was a grace period of 10 days with no late charges they told me I was correct, they are interest fees. Long story short this is where you go if you want to get ripped off.

If I could give this company a negative two stars, I would. Their customer Service is horrible and when you're late, they call and threatened you to pay it that day. My husband passed away and we didn't have life insurance so I had use my check to bury him. Ally called, I explained to them what was going on and they didn't care. They called me for ten days straight to make the payment. Finally, I had to pawn my things to make a payment.

I'm being charged for hail damage. Gave the car back after lease and was not aware of any damage. Car had Half the allowed mileage! Think you can make money off a 2 year old car with 13000 miles??? Not a happy Customer!

Same as the rest of the complaints. After being out of a job for months, fell back on car payments, asked for an extension, signed the papers, sent the money - no extension. Tried again for an extension. They said that this will be the last extension because I had one previously. Explained that I never got the first extension. They said they would check it out. Called after not hearing from them and getting phone calls for collections. They said this would be the last extension because I had already been given a previous extension.

I had horrendous experience with Ally bank last week, 5/23/2014. They are very unprofessional and outdated. I am a (legal) Immigrant with DHS Approved EAD card to work anywhere I want in US but this idiots won't open a checking account for Non-Citizens or non-Green Card holders, period. This is direct violation of Department of Homeland Security who issues the approval; but Ally bank clearly mentioned it that they can't open a checking account based on my legal status; which is complete BS. After applying, I had to call them everyday to get the status of the application. There is not even a confirmation of application from them to the registered email; which really made me to think about their procedure in first place.

Ally Financial are **. When you are behind in your payments and you make arrangements to pay the back payments they still come and repo your car anyway so that means they have your money and your car, go figure. And most of their representative have very very nasty attitudes and no hearts at all. Those who are very nasty do not want to work with you and don't care.

GM is in big trouble with Ally Bank as their financing and leasing institution. Avoid Ally Bank like the plague when financing or leasing a new vehicle. If you MUST buy a GM vehicle, make financing or leasing arrangements with another bank, at all costs. Ally will bilk you for late fees if your payment is 1 day late. I was often hit for late fees when my payment was on-time or received ahead of time. Ally is defrauding their customers and they couldn't care less about retaining loyalty of GM's customers.

Be careful when depositing money with Ally Bank. I deposited a large sum into an Ally Bank CD. The CD matured and I wanted the interest put into my checking account. Not only did Ally not compute the interest correctly, it took Ally Bank almost 3 weeks to correct their error on the interest due but also took almost 3 weeks to get the money into my checking account. Ally's response after I pointed out their error on the interest - "We have to update our records". I HAVE CLOSED MY ACCOUNT WITH ALLY BANK. Do not trust this bank.

An account holder from beginning, frequently get blocked from account due to Ally system failures... Customer support no help. Denied access two days now.. Told abruptly.. Rudely.. System was under repair & access could not be restored anytime soon. I got the "bum's rush" sort of. Business model apparently has shifted to "for every customer lost, we get 5 new ones so who cares." With 1,000's on deposit.. I am not amused.

Most horrible experience ever..paid every payment on time. Turned vehicle in under mileage and early. I had the carpet professionally cleaned. I suppose they had to get some extra money somewhere. My inspection report said, a remote was missing along with a headset. (everything was there) I even showed the car dealer as my witness. A minor tear and worn out spot in the leather seats and a scratch I was aware of. A total of $450.00. When I called and complained the guy really didn't care. Only deducted $100.00 for the headset and remote I said was there. It's all a game!

I purchased my car in 2012 brand new. They promise I could refinance for a lower payment in a year. NOT TRUE!!!! They won't even consider it today! WOW. I will never use them again and I have on time with all my payments. I did take advantage of missing a month they did offer, however, all that did was put that payment at the end of the loan. Go figure!

In late March 2014 I applied over the Internet for an account with Ally Bank. At the end of the application process I was asked to call the bank to answer a few additional questions. I did the following day. The representative gave me a 800 fax number and asked me to fax a copy of my driver license to that number using a transaction number. I did so the following day writing the reference number directly on the copy of my driver license. This was in early April 2014.

Looks like GM is paying their debt off by stealing people's funds they deposit into an Ally Bank account. Ally Bank has no security measures and will deliberately make your social security and other personal information vulnerable to identity theft. Ally Bank sent me documents via an unsecure email that contained my full social security number. You'd think they'd have the intelligence to email me something that had my last 4 digits, but no. They had documents which in an email both on the internal email system and emailed to a Yahoo type account with MY FULL SOCIAL on it. When we complained about it they said absolutely nothing. After we complained, our account was blocked deliberately.

I called Ally to find out what pay off was on 4/6//14, quote was good until 4/11/14. When I called again to find out how I could expedite paying off my car and get the title on 4/9/14 the quote went up. I was told that if I didn't want to wait the 10-14 business days for the payment to clear if I used a credit card/debit card/check over phone. They told me I had to send cash Western Union to be considered guaranteed funds. Interesting that a bank can process a card transaction within minuets to hours after a purchase, but they take 10 days to 2 weeks. So I sent the Expedited funds on 4/9/14, it is now 4/14/14 and they just processed the funds and have handed it over to the title department to process 2-3 business days so I can get my expedited title, might get it on 4/17/14. I had to create a FedEx account so that they would be able to send the title. It has cost me an additional $17 to use Western Union and have no clue what it will cost on FedEx. I hope they send it same day express like I required. But I doubt that they will. They seem to want to do it at their own speed and not follow my requests. I will never use Ally Financial services or any of their banking services again. I will request or find other ways of financing in the future.

I leased a Buick form the Buick dealer because they told me that the lease was the best and easiest way to do it. I turned in the car 6 days ago, 2 days before the end of the lease. I followed their procedure and got an odometer statement AND called Ally to tell them I turned it in and give them the details of where, when, who. It is supposed to be inspected within 24 hours. I called Ally twice to get status (they use the Philippines for call center). They make excuses like "I cannot find the dealer" or "It will be inspected and I will call you back". They never call back and I called today and complained politely and it was escalated to an American who did not even know their procedure - she said I was supposed to inspect the car with the dealer (not true, their printed materials say a third party will do it). These people have no clue what they are doing and this lease is now a major hassle.

I turned in my leased vehicle at the dealer 10 days ago. All the paperwork that Ally send you says the vehicle will be inspected within 4 days. Seeing it was not inspected yet, I called them. They said they just got the odometer reading yesterday and they will not send me an inspection report until it is sold at auction. I asked about the paperwork they send you saying it only takes 4 days. They did not know about it. They said they will send me an invoice for what is owed. The vehicle was returned well under the mileage limit and in perfect condition. The dealer who had an attitude because even they hate dealing with Ally said the vehicle was in mint shape. BUT I get nothing from them saying so, I have to trust Ally to send someone to get the car and cannot be present when the inspection is being completed; sounds a little suspicious to me and should be illegal!

I sent in my car payment 2 weeks early and paid additional money to go toward the principal. I had done this in the past but it was always posted to finance charge first. When I called about this they told me when I send additional money that I must send in a letter requesting that it be paid toward principal first. So every time I make a payment with additional monies over my regular payment I send in a note. This time I put a sticky note on my check telling them to post additional money to principal like I was advised to do. Well they scanned the check and tried to send it for payment to my bank WITH THE STICKY NOTE ON THE CHECK COVERING MY BANK ACCOUNT NUMBER!

I've been with Ally Bank since it was GMAC Bank, and I'm consistently impressed with the services and customer service. Although interest rates are pretty low everywhere right now, Ally is always competitive if not the best for Savings and Money Market rates. The web interface is clean and intuitive. You can break up your account into separate accounts, easily transfer money in and out of the account, and overall they just make everything really easy to do by keeping it simple. Until they do me wrong, I highly recommend Ally Bank as a secondary banking account (not primary because there is no in-person banking).

We called in 8 times for help resetting our password because it wouldn't let us do it online. By the time they actually reset it and gave us the password (3 days later) we had to pay an additional $70 for paying off our note. Now we are 8 days in and still cannot get them to reset our password so that we can pay the stupid thing off. If you pay over the phone they charge you an additional fee. If you have a choice not to use them, I suggest you go with someone else. They don't even care that they cost us the extra $70. That said "Sorry for your inconvenience." Well sorry doesn't help me pay my bills off. I just paid $19,000.00 so that I don't have to deal with them ever again!!!

I paid my payments ahead of time. Even paid the balance of the lease before it was due. I turned the car in three months early. I had a 12000 mile a year lease. I was a year and 7 months in when I turned 10000 miles. I took such good care of the car. They sent me a settlement statement for excessive damage for around 300 bucks. Not a blemish on the body but the inspector went under the car and found a 3 inch dent in the pinch plate of the frame. The car was babied and don’t know what is up with that.

Probably the worst lending company of all time. Each time I call I get 4-5 different people. Each has to pass things on. As I buy autos in the future, I will pay more not to do business with them.

First of all, let me start off by saying that Ally Financial does not silly calculate their loan interest payment correctly. It seems like every time I make a payment, I seem to be getting nowhere and customer service never speaks English well. I think they're terrible bank should shut down. How they calculated shocking to me.

Requested a wire transfer. Faxed their form several hours before the 3pm est deadline yet they failed to make the transfer. The first customer rep manager named Chris ** was unethical as he made false statements claiming that the form had to be in by noon est. He also stated that the wires go out first come first serve and caused me to incur several late fees. In addition this terrible unethical company is trying to charge $20 for a wire transfer fee for a wire that never went through.

TERRIBLE! HOSTILE, CONSTANTLY THREATENING ME! I despise this company! They are terrible. They have caused me so much grief and lost time. It is ridiculous. They even charge me late fines when I'm not late! I have been late before in and out of jobs. Whenever I try to pay it seems their website in "unavailable" and I emailed the bank itself recently about an issue and they NEVER responded.

Paid off vehicle 2 years early via direct deposit to Ally. Told 10 days to receive title. Now almost 3 weeks and still no title. Foreign customer service reps are rude and testy. Told something different each time I called. Will not do business with Ally again!

They employ people who can barely speak English and when you ask what they said, they get impatient. To make matters worse, they call constantly to pester about auto payments. When you do make arrangements to pay, they ask you why you were behind. Then, you explain to them what the situation is. Then, they remind you that they will be calling again in 3 days to follow up. This takes place with every phone call and it seems like you get a new representative each time because they ask the same annoying questions. Finally, I had to tell them I am blocking their number on my phone because I am not going to be subject to their annoying requests like this. This is harassment! If I tell them when I am going to make the payment, why do they insist on calling again and asking again! I reminded them that my situation does not change. Then, they have the nerve to ask me to find another way to come up with the money before my promised date. They do this because they think it's a unique question so it doesn't make it seem like they are harassing you. Yet, it is! They know full well what my situation is, it's their way of annoying you into being on time with your car payments which is completely unfair when you have no control. I'm about to give them the car back. This just isn't worth it to me.

Went to the Ally.com auto site and had a balance of $8,203.20 according to the website. Called Ally & the customer service rep said that this was all that was owed on my auto lease. I went ahead and paid it in full. The next day I had a balance of $623.99. I called to ask them why they tacked on an extra $623.99 and they said that was taxes. Then they stated that to pay it in full I would owe $656.20, not $623.99. I advised them that this was not truth in lending to keep on changing the amount owed & tacking on charges that was not reflecting it in my current balance that was stated online & was a deceptive practice and fraud. I said that I would go ahead and pay it and they said the only way for me to pay it was online or they would transfer me to Western Union for a fee & that I would have to pay it online to avoid fees; they could not take my payment over the phone.

I recently opened a checking account with Ally. I was attracted to what they offer in contrast with the more traditional banks, it seemed like a very customer-centric bank and I thought I'd give them a try. I had problems making a direct deposit when opening my account, it was going to be only $20 since I wanted to receive my card in the mail and everything before I made a significant deposit. The website told me the account couldn't be verified, this is the first time this happens and I've done the same in other instances. I had a lot going on and didn't call until a few days later.

Went to make my auto payment on the 14th was due the 17th. Used the app to "schedule" the payment. Apparently it goes through the next day which was Saturday. They don't do Saturdays like the rest of the world so it went to Monday which is when my payment was due. Well, that was President's Day so I guess it works the next day! Because of this ridiculousness my credit score dropped 60 points. Can't wait to be done with this lease so I can get a new lender and will spread the word to everyone I possibly can not to use them. They suck. Couldn't do anything to help my situation when I called to argue my situation.

Truly horrible experience with this so-called bank. Their customer service is overseas, I found it nearly impossible to understand them and they did not understand me. How can you have customer service like that!! Even their own employees admit the customer service is horrible. As my car is leased with them, when I get a toll violation, it gets sent to them instead of my home. This happened in the last few months, and as they did send a letter stating such a violation, they did not disclose all the information so that it could be paid. I made a call to customer service who stated someone would get back to me within 24-48 hours. That never happened, so I assumed the toll letter was a mistake.

I was driving a gas hog (Chevy 4x4, large V8)... stopped at Cowboy's Auto in Lumberton, Texas. I had no idea until later that I had a credit rating of somewhat less than 800. I assumed they would give me the best finance rate they could, because I explained I was a 100 percent disabled veteran (Vietnam), so I didn't have a truck full of money. I was wrong. It started out with being financed with GMAC (6/18/2010) for the amount of $14,163.10. This was a 2006 Ford F-150 with no cruise or power anything. A simple single-cab pickup with a radio and a small V6.

I will not do business with them again. While awaiting payoff on my account, the account suddenly disappeared altogether! I tried using the automated phone system, but the system did not recognize my information, so I had to wait until the next business day and call back and speak to a customer service rep. I was told that "rest assured" I would receive a payoff notice in the mail, in about 3 business days. I was also told that I still needed to cancel my automatic payments, or they would withdraw funds from my account on my regularly scheduled payment date! So, if your account is paid off, they'll knock you out of the system, but not enough to stop taking your money?!?! Wow! Considering they are an "online only" bank, this is absolutely absurd!

Needless to say, this company is by far the worst auto lender that I have ever had dealings with. I've financed several vehicles, never had trouble paying at all, and have never dealt with a worse one than them. After reading, I see my story is similar to the rest. Needless to say my spouse and I both went through brief periods of reduced income and unemployment, they have been unwilling to even try to work with us, being extremely rude in the process. The first time that I got behind, I scavenged what money that I could, including what was left in my TSP (Government retirement fund) which was comprised of my combat pay for 18 months that I served on the ground in Iraq, and to call back and they would give me a deferment. I did everything that they asked me to, I called the agent's direct extension, and she was never around, and then I called another agent who came back with "Oh well, you're not eligible at this time." WTF?!?! I did everything that I was asked to.

Ally is saying I am 3 months behind but I am not, I am 1 month behind. I missed a payment in Oct.2013 but they are trying to tell me payments have been returned and I have never had a return payment to ALLY for my truck. I called my bank to verify and they said no returns to Ally. BUT they have taken my money every month. Then my husband made a $250 parcel payment for me and they said it doesn't show it was returned. Well I called his bank and it was not returned, it was paid. I called them, they don't want to talk to me. They said call the Redemption so I did. They have nothing on my vehicle. NOW WHAT??

I invested over 147K in the last 6 months into Ally 5 year cd accounts. Opened over 148 accounts, put 147K in each account and they come back to me and say they are never letting me have access to my account and I stated, "Send me my money back." She told me it will be there in 3 days via check and it's been 2 months. I have hired a legal rep and we are taking it to fed court. We will pound their ** to the ground. Now I will get 50% more than what I put in.

Nothing I asked them to do they did. I paid off my car loan after 3 months and made the payment online. Was told there is a 10 day hold so I told them to cancel the payment and I would overnight a check. Well it was marked on my account to cancel it and they never did. So I tell them to OVERNIGHT my title once its cleared. I called NUMEROUS times to make SURE they would overnight it. Well... Needless to say they didn't do that either. They shipped it ground from a place that is an hour away from me. 6 business days later, I still do not have it and they just keep telling me it was shipped, etc., etc....

I'm a Soldier in the Army. My dad passed away and he left me a truck that was finance through them. Still a year had passed and they were trying to take money out of my dad's account. Which my dad had insurance with the company at the time of his death, all the vehicles would be paid off. Well I was getting ready to go to work and I walked outside and I couldn't find my truck. I called the police and they said my truck got repossessed by the bank. They took my truck with military equipment in the truck and it took 3 days to get them back. They said my dad owed money on the vehicles and they filed the claim. Basically, they were double dipping. Meanwhile, I'm stranded on and my unit gave me a dirty look behind this mess.

First off, when I purchased my car from a Cadillac dealer I thought they would offer up a reputable company for financing. Ally Bank is horrible! Customer service line they send you to Philippines! I mean really?? I do NOT want to communicate with people in any country especially with my personal information.

Anyone having an issue with Ally Financial please email me. I am starting a class action lawsuit against this company!! They are AWFUL! They repoed my car for no reason, when they promised me an extension!! On top of that they went into my personal account without my authorization!! On top of that the payments I made that I caught up on, they LOST!!! They are RUDE, HOSTILE, AND IGNORANT! I called the repo company and they already took my plates off my car!!! I cannot get back to and from work!!! PLEASE, LET'S ALL GET TOGETHER AND DO SOMETHING ABOUT THIS COMPANY!!!!!! WE ARE NOT ALONE!!!

Ally Bank had misplaced my payment that was sent electronically from my bank account to theirs, that is next day delivery. And sent my husband's Jeep into collections. Collections sent to repossession company. Once Ally realized their mistake they claimed they called and cancelled the repossession company order. Advanced Associates Recovery out of Benton Harbor, MI came on a cancelled order and picked up my Jeep. The Jeep had not been in default and they came and repossessed it anyway. The repossession man was very nice and I showed him my payments to Ally and said there is a mistake. He said yes there is and you can call them in the morning since it is closed. He had no paperwork to show us and let us clean out of Jeep and said you can come pick it back up when Ally realized their mistake. Which tells me he had the cancellation order in hand but wanted to get paid anyway.

DO I LAWYER UP NOW OR SEE WHAT THE SAY ABOUT THE DAMAGE? This is emailed to the CEO of Ally, Michael A. Carpenter, and President of Ally Auto Finance, Tim Russi: My name is David... I am a disabled veteran and have fallen on hard times due to my service connected injury. I have had 3 back surgeries in the last 3 years and fell behind on my payments. I was 2 months late in making the payments on my vehicle but I did make arrangements to have a payment drafted from my account prior to the 3rd payment being late. This was agreed to by your rep and I was informed the payment would be taken and accepted on 12-20-13. This was confirmed by Marquis on 12/30/2013 when I called about the repossession.

I currently have an auto loan with Ally Bank and have been prepaying this account in order to reduce the total amount of the principal and interest I would have to pay. However, I do not believe that this bank is reducing the amount of the principal balance each time I make an overpayment. For example, my scheduled payment for 11/13/13 was $248.49 against which I made a payment for $300. As a result, I would expect the principal balance amount of the loan to be reduced by $52.06. So, even though I am prepaying the loan, it appears that they are not reducing the principal balance of the loan to reflect the additional payment over and above the scheduled payment amount. It appears that they are attempting to front load the interest charges regardless of how much extra money I pay to reduce the principal balance.

I am writing regarding the three late payments 30-day late, payments in June, August and September, 2012 that Ally Auto has reported to Experian, Equifax and TransUnion for my account. Talking to the overseas customer service is pointless and not helpful. The Fair Credit Billing Act requires that you bill correctly, that each statement be sent to the correct address, that you not ignore change of address requests, and that you facilitate disputed charges in a manner prescribed by law. The Act also stipulates that you provide lawfully requested information concerning my account upon request in a timely manner.

Got three months behind on my car loan. Called Ally and got an extension (or at least I thought), made arrangements and paid the other two months' note. I thought I was caught up and prepared to make my next monthly note until the calls from Ally started coming in and telling me I was three months behind and the repo company was out looking for my car. I advised them to check my payments because they were made thru Western Union as planned.

I bought my car 7 years ago paying $450.00 monthly. Due to some hardship I have struggled to pay for this car. I might get behind a payment, but I stayed in contact and always caught back up. I have paid my car down to $1,600 (!) with plans to pay it off in January. Ally sent a repo man to my home (I was not not even there but my mom was). This man did not identify himself, did not tell us where he was taking my car and left no phone number or paperwork regarding the repo. It has been 4 days and I still do not know where my car is!!

Phoned in request to withdraw money. They mailed a check four days after withdrawing money from my account. Asked them to stop payment and re-credit interest lost after check hadn't arrived. Wouldn't comply, just offered excuses as to why mail was late (weather, holiday, lost, misdirected). Every service person had a different stall tactic. Indian woman named "Mary Smith" was the last straw. Check finally arrived 10 days after requested. Withdrawing balance ASAP. The bank is not my friend or my ally.

Ally Financial is the absolute worst. They sent out a repo man to our house this weekend to take back our Jeep for being 4 months behind. When we confirmed with our credit union that Ally has indeed received their funds and tried to email their customer service a copy of our statement, they threatened us with legal action. They claim we owe $1400 and yet we have had ZERO communication from them about our supposed delinquency. Being military, my husband was threatened with his chain of command getting involved and the sheriffs arriving on our door. I refused to relinquish our vehicle until Ally can show where our payments have gone.

I called Ally asking for an extension. My records will show I always call, keep in contact. Ally made an agreement, or what I believed was an agreement which would take place once I made my sixth car payment. We borrowed money and made a car payment with a budget to partially repay this new loan. Oct. came with Ally wanting Oct. car note when I believed we had a two-month reprieve until I received additional monies.

To sum up what transpired besides ongoing and consistent poor customer service, Ally Financial representatives negatively affected my credit twice. Once without notifying me about not receiving a payment, and then a second time after a contractual agreement for an extension due to the missed payment. This agreement was supposed to put 2 payments at the end of my loan even though I made 2 payments (just made them late), and was allegedly effective immediately after my paying a minimum of $265; this was also supposed to prevent negative history being reported to the credit bureaus.

Initially with GMAC-since Ally took over this has been an awful experience! Ridiculously inept business operations (Is Mr. Bean running this Company? ) - it would be amusing if they weren't so nasty to deal with. Abusively rude, unprofessional customer service people. I would give this company NEGATIVE stars If possible. Once the vehicle is paid off, Ally will never see another penny from me.

Horrid Experience. When I met with the representative at the Cadillac dealership for financing, I asked him specifically if over payments would be credited monthly towards principal reduction and he replied, "Yes". They are NOT. In order to take more of the customer’s money, Ally simply takes the overage off of the next payment, allowing them to make more interest on the loan, a lot more interest! This is NOT what was represented and it's a racket. If you call every single month and ask for the overage to be credited towards the principal, they will. There is a long hold time and then a lengthy period getting an operator the info they want and completing the process. They ask while on "ignore" if you'd like to take a survey at the end and even though I always say yes, I am again put on hold and after a period of time, disconnected. A SHAM.

COMPLAINT AGAINST ALLY FINANCIAL.THEY ARE CHARGING ME PAY OFF THAT I AM NOT DUE. THEY LOST PAYMENTS MADE AND I CAN'T HAVE MY NEW CAR. ARE THE WORST BANK FINANCING BANK OF AMERICA BEFORE. If you have the same problem, contact to Consumer Financial Protection Bureau. CFPB is a Government office that is ready to help you. They are working in many complaints against ALLY Financial with Free Lawyers Consultation. Go to www.cfpb.gov.

Customer Service at Ally Financial advised that I send my auto loan pay-off amount of $10,292.30 via a Cashier's check to ensure that the check is cleared within 2-3 business days. A personal check or online payment will take up to 10 days to process. I decided to send a cashier's check because I found a buyer for my 2007 Jeep Grand Cherokee but needed to pay off the loan so I would no longer be tagged as the lien holder. I wanted to ensure that the process would be completed quickly.

I financed a 2010 Dodge Ram with Ally and I have never been late until last month. I ran 2 weeks late with my payment and I called and scheduled it with Western Union speed pay and I called them with the confirmation number so they knew the payment was going to be 2 weeks late so they told to schedule the payment and call them back with the confirmation number and they are just rude to talk to about my payment. They wanted me to make another payment so they can get it sooner. I said SORRY what is scheduled by Western Union speed pay is going to be paid that day. They were going on about my next payment and trying to pressure me to get an extension on my next payment. He was trying to make me feel bad and get pressure me on that extension to get I told him, "No, I Will NOT!!" No banks are not going to make extra money off of me. No Way. I will make my payments every month. Screw Them!!!!!

This so-called bank has called my phone non-stop for the past few days. Today, I called them and explained that I am a month behind on my payment due to not getting paid by the government during the shutdown. The lady was very rude, spoke hardly any English. She says, "You need to call your family or friends and ask them to give you money to pay your bill". I then told her I would be setting up a payment for Friday which is 2 days from now. She tells me that I need to pay it today and then says let me transfer you to Western Union... Lady ,I just said I would pay on Friday. She then tells me I am not responsible. Damn it, I served my country. I am a decorated veteran. At this point, I am fuming mad. It's bad enough we have been living on PB sandwiches and road kill for a month but now you are going to insult me and be rude? I told her I would call back Friday and set something up, I can't wait to pay this car off and never deal with a fake bank again.

I opened an online checking account with Ally Bank in 2013. I deposited two checks, one for $2500.00 (refund from a car sales lot), the other $860.00 (from an employer). This account was supposed to be a savings account, so I set my account alerts to "notify me when my account balance reaches 3000+". I received the alert about two weeks later. Months go by and I try to log on. Could not access my account. I then called Ally and was directed to Loss Prevention. I was told I had to provide proof of address and identification. I did this SEVERAL times and was finally told by NADIA (Loss Prevention) that my checks bounced. I contacted both issuers of my deposits and both verified (showed proof) that the funds were not returned.

I opened an account a couple weeks ago and funded it with what I had left on my checking account. Today I called to see what steps I would have to take to start doing direct deposit from work and the CSA could not verify my birth date and asked me to fax a copy of my driver's license. I was told I would get a call in a few hours. No one called. When I got off work, I called them back and asked them what was going on and the rep told me, "Some guy in the department gets the faxes and then calls you in about a week". Word for word. Apparently their security team consist of "some guy" and a very slow fax machine. I got angry and asked to talk to her manager, who was less than helpful and told me that I had to wait for manager from their escalation team to call me in one to two days.

I've gotten a 2013 Dodge Dart sometime in September this year and I start payments on October 24, 2013. I've gotten mail from the Ally Bank whom I am leasing from on how to set up my account. On the same day, I set up my account so that I can pay my payments. I set it up as auto-pay so that it'll be easier for me to pay it on time. With that said, on October 24th, I paid my first payment for October, which it didn't work. I do not know why. So, I tried again at midnight and it worked for some oddly reason. So time goes by and I decided to go onto my email to check my emails. I came across Ally sent me an email with regards to my payment. It said that it couldn't go through due to me not having proof of me having an account through them (?) when obviously I do? They also said that the routing number from my actual bank that I go to, was incorrect when it's not.

We have leased SIX vehicles in the past nine years (through GMAC). They have been positive experiences and great deals. Until Ally took over. We have never owed anything when we turned a car in - NEVER! However, when we turned a car in this past summer the Ally representative was awful. We had had the authorized service center in our town look at the car and do any minor repairs that he suggested so that there would be no problem when we turned it in. We were also 13,000 miles under the requirement. SURPRISE! They billed us over $1,000 and said that the body repair work was not good. IT WAS THEIR AUTHORIZED REPAIR CENTER! We disputed the charge and were turned over to their "asset recovery unit."

I was involved in an accident with my vehicle financed by Ally. I talked to 3 different people on the day of the accident, Oct 18 and the 19th, about this reporting this. Only had the vehicle 2 months. I find out a week later the bank is trying to file a claim with my insurance that the car is stolen. I will be informing my attorney of this on Monday, Oct 28th. This is absurd and something is wrong with this picture. As you can see, the car is totaled, not stolen.

I leased 2013 CTS-V. When I was making the deal for my lease, I was never informed about the personal property tax. End of first year and I am handed $2,000 personal property tax? Where should I go and complain? It was never mentioned or discussed. If this is an annual thing, my lease started in Nov. 2012, I never received a personal property tax bill last year? I am not sure where should I go and complain. Looks like the salesperson who leased the car to me is no longer at the dealership.

I have leased cars for 20+ years and have always purchased them out of the lease for the residual value. I just found out that Ally adds a $2,500 fee to purchase the car. This was not disclosed at the time I signed my lease as I was told the residual value on my 2011 Chevrolet Cruze was $9,760. Nothing was said about the buyout at the end of the lease being $12,260 (that box was skipped over). I need a Lawyer in the State of Colorado that is familiar with this type of fraud to contact me.

I chose Ally because of the good interest rates and low fees and have been pleased with this. However, Ally has an ongoing problem with their online deposit system. Often the response to a deposit is that it cannot be processed but a reason is not given, but when attempting to make the deposit again, it says this cannot be done because the check has already been deposited. Often, it is impossible to get the online deposit system to appropriately orient a check: turning it sideways and making it impossible to crop to comply with their standards.

45 days ago, I purchased a new vehicle to take advantage of lower financing rates. I traded in my 2011 GM that was lease d through Ally. Basically no problem. My dealer contacted Ally, got the pay off and we proceeded with the sale. Approximately 30 days after the sale, I received a collections letter from Ally. Confused, I called Ally who informed me that I hadn't made a payment and my account was delinquent. I explained what had transpired, the agent thanked me for bringing the matter to their attention and said it would be taken care of. The next day I start receiving automated collection calls from Ally.

GMAC never sent me my title when I paid off my car in 2004. Now trying to track down my title and it has taken FOUR calls to their terrible call center. Each time, I am sent the wrong documentation.

I have called several times because of my monthly car statement. My original paper states no late charges will be added to my account in full within 15 days after the due date.... When I received my statement, there's a history of charges added. I talked to several customer service reps but none that speak fluent English. So, I asked to speak with a manger but, to no avail. So please enlighten on this matter.

Tried to buy out my lease. I called 3 times, got three different explanations of the process. I asked if I could have instructions faxed to me. They send me the payoff amount. No instructions, no address. I followed the oral instructions and surprise surprise they have not received the check. I asked to talk to a manager and the call dropped. My new bank (the one financing the buyout) called Ally to get instructions and they would not talk to them because they are not me. I have bought out 3 other leases in the past. I have never experienced anything like this.

I have owned my car through an Ally lease for 13 months and am trying to do a lease transfer and my experience has been horrific. First, if you call, you get the Philippines and have to wait 10-15 minutes before you get someone on the phone that asked you the same questions that the automated prompted you for and know nothing about your account. I then ask to speak to someone in the U.S. and am left on hold another 15-20 minutes. After finally getting Aundrea and Lawrence on multiple calls, they have no knowledge of anything about my lease as well. I am trying to find out what the lease transfer amount is and finally am told it is $595 and that my Smart Lease option which covers up to $5000 for wear and tear and damage is not transferable. My overall experience has been terrible and would suggest that you don't do business with them

I am looking for a class action attorney to represent what I estimate hundreds of millions of dollars in undisclosed fees collected by Ally Financial. My wife leased a 2010 Chevy Equinox from Burt Chevrolet in Denver on September 25th 2009, which was purchased in an asset sale by John Elway Chevrolet. We negotiated both the purchase price and the lease terms yet the lease still seemed very high and it was explained to us by Henry Clarke (still there) that it was due to the financial crisis of the times. Her credit scores were above 740 and we have made every payment on time with Ally Financial. The lease expired on Sept. 25th of 2013 and we decided to purchase the car outright for the residual value as stated in the contract.

I lost my job and tried to get a one month payment deferral/extension on the account. The "representative" that I spoke with did everything but curse me out on the phone. She called me names and said that since I was obviously in over my head I should just let them have the car back because it was obvious I was a dead beat. I said I would try to catch it up by next month and her comment was "why worry". This place is almost cruel and inhumane in their treatment of customers. When nearing the due date, not on or past but nearing it, I would get as many as ten to fifteen calls per day regarding my account. Once you are past due you have to block their calls or they will hound you unrelentlessly.

This bank has too many issues completing their own paperwork in order to provide good customer service. I am looking into refinancing my loan with a credit union. This company has been very difficult to deal with and correcting any issue requires a great deal of aggravation and time. Dealing with this company and their excuses can shorten your life span!!!

I have proof of payments being made via Western Union that were made before my grace period was up. Ally says these payments are late. I have sent this proof to Ally and they will not change the bad marks on our credit history. Ally Auto claims that would be illegal and will not admit their mistake even though I have the proof! Repossessed our car but are not following proper procedures per the LAW. They have made countless mistakes on our payment history. Removed our payment history from our online account and will not send us a payment history. When you try to resolve anything with the customer service/call center, they are rude and incompetent and OUTSOURCED in the Philippines. They will even INSULT you.

This bank, and I use the term lightly, is a joke! This evening I called Ally for a lease payoff on my 2011 Buick LaCrosse. The first part of the joke starts out with the phone recording. It went a little something like this, "We are currently experiencing a higher than normal call volume, you may want to hang up and call back later". Really! Are you kidding me with this statement? I have never heard of a customer service center (again, I use the term very lightly) telling a paying customer to "hang up" and call back later because they are too busy to handle your request at the moment. What made that statement interesting was the fact that the representative answered my call within 30 seconds of hearing this message! So, they were experiencing a higher than normal call volume? Hmmm... Okay!

For the first two years of my loan all was well. They take their money from my account without a problem. Then 8 months ago I switched banks. I set up my Ally account to auto debit from the new account and each month without fail I get a call from them stating that my account is now past due. I ask them why and how and they tell me that they cannot do the direct debit until my account is "current". I tell them that each month my account is brought current and then why does the direct debit not start then. I was most recently told that because I paid for a different account previously their system will not allow it.

Today in the morning, a representative from Ally Financial called me requesting my past due amount of my car. She said that I had until today to make the payment. Otherwise I will go into collection company and she gave me until 2:00 pm to call her back; she said that I can borrow the money from someone. I called at 1:00 pm and the representative that I spoke to transferred me to a supervisor. I explained that my husband lost his job and that I was able to make a payment but postdated to this Friday, Sept. 13. She denied this and was talking to me and my husband loud and unprofessional manner and then she hung up on us. I called back and another representative said that I had spoken with a lot of her teammates and I said, "But I am requesting to speak to a supervisor." She put me on hold. Then she came back and said that there was no supervisor available and hung up on me.

I purchased a car in 2009 and it was financed through GMAC. Next thing I know ALLY took over. In later part of 2010 I moved to another address and it was updated and all statements were coming to the address. In February of 2012, I contacted them and told them I could no longer make the payments and my only source of income is SSI. They asked if I knew anyone who could help me make payments, I said absolutely no one. After speaking to my son, he said he would be interested in the car so I contacted ALLY and they were going to do a transfer of equity at the cost of 150.00. I filled out all paper work as did my son but nothing came through. Someone spoke to us from Ally, told him he could go ahead and make payments and drive it, and within 6 months it would be transferred in his name. Mind you, he caught up the two payments I was behind on plus asked for an extension which cost him another 100.00 or so. He continued making payments and I would call and ask again this past April where was the transfer. I was told "We're sorry it was not done properly." We will have to do it again.

I had an auto loan with GMAC which was taken over by Ally Financial. In July of 2011, I was unable to make a full car payment due to being laid off. I called Ally right away before payment was due and explained my situation, but they would not help me. I sent $100.00 instead of the payment amount of $287.00 in July and August. I only had a remaining balance of $750.00 on a $20,000 car loan. I was contacted by their "In House" collection department in August stating they would come and take the car unless I made payments. I told them I had made "good faith" payments of $100 those two months. It was unacceptable to them. I made payment arrangements with them which spanned three months to pay off the car.

We have had an auto loan with Ally for 5 years and in those 5 years, I have never been treated with any kind of kindness. They are rude, and for example just this week we only owe $600.00 on a $20.000 car loan and they called to tell us that we were $100.00 past due on the account. However when we receive the bill it states that a payment of $393.00 is due, so we send $400.00 and they then call to say that we are overdue, never once to mention thank you for the other overpaid payments and keeping your account current. WOW, our last car loan was through another bank and we were treated with respect and courtesy. Never use this company for a car loan. Unfortunately, we had no choice because they had bought out our previous loan company.

OMG, these guys are Awful, Arrogant, Rude and very difficult to work with. Outsourced labor that you cannot understand. 15 min. hold times normal. Avoid this like the plague.

I gradually trusted them with my funds, increased the amount of bills I paid, and moved 100% of my payroll direct deposit. And then... they cancelled my account leaving my payroll and other deposits in limbo. The loophole, they said I linked my PayPal account which is categorized as a business account. I said to the person on the phone, "Can I just remove the link to the PayPal account?" She said, "No, you will not use this account again." Why I asked myself, they want me to open a new account with them in which the terms and conditions are different. To me, that is the most unprofessional way to treat a customer. I will never do business with Ally.com. That is the only thing I can do, because I can never take back the sleepless nights after they left me with late bills and wondering when I would get my payroll paper check instead of the direct deposit I had entrusted to them. :-(

My dad is dying of cancer and we paid off his truck. They kept reading something over and over again that they would not send out the title for 10 days, they said that it go out on a Sunday. The service here does not seem to be in the United States as all that we have talked to seem to be in India. They do not know what they are doing - poor customer service. Everyone needs to be fired at this crappy place! This company should go out of business yet again. DO NOT USE THIS COMPANY!!!!!!

I'd like to preface this with the rating only about the Ally Call Center Overseas that the Auto Finance Dept seems fit to use. The second, US-based center was absolutely wonderful so far... My family is military. We bought a new vehicle and decided to go with the dealer option to finance, since they offered 0% and our bank couldn't beat it. BIG mistake. We had electronic payments set up with our own bank and were fine for 2 years (5-year loan). We recently received orders to Europe and have to sell our vehicle (can only take one). We found buyers willing to pay premium and were very excited, after having the vehicle listed for weeks with nothing remotely serious offered. We called Ally right from the beginning to see what we needed to do... They had told us it would take 10 bus. days for a payment to clear, so we had this in mind. Being less than 3 weeks out, we are beginning to feel the pinch of a time crunch, so this offer was a huge blessing to us.

I had called in February of 2013 for a 2-month forbearance on our account for a vehicle loan, because we were moving. It originally had been approved, and I had asked to make sure that for the months of February and March, that no payment was due. The associate to whom I was speaking replied that, "Yes, you will not need to make payments until April xx, 2013." Next month, the bill came in the mail with a late fee and payment needed. I called to question why I was billed. The associate had no knowledge of my previous conversation. Eventually got it resolved, again, for the second time. Then I received another bill the next month with a late fee and the payment had doubled. I called again. Again, no information was available to the representative I was talking to.

Don't ever put payments behind. Read your contract very carefully. They got an extra $1220 from me - extra interest daily on backed payments. Also lost my $595 gap refund because went past contract 72 months because of payments I put behind. I'm paying late fees then I'm done with them after title in my hand.

After a simple process to open an account with Ally for my mother in which they had no qualms of accepting her $20,000 deposit, I asked about how I could register the Durable Power of Attorney she entrusted to me. It took twenty minutes for them to figure out what a Durable Power of Attorney was. Then after giving the instructions on how to file the POA, Ally Bank locked the account without notification.

I have leased a Saab 2011 from Cadi Saab of Greenwich, CT and Ally financed the lease. Saab went bankrupt and I have no more warranty, and I am still paying full price of $466 each month with no warranty... Pissed.

I pay my car payment every single month. I've never been 30 days late with my car payment since I bought the car 3 years ago. This company calls anywhere from 2-5 times every single day. They hang up if I answer and if I try to call the number back, they will not speak to me unless I give them my social security number, which I never give out over the phone. I'm sure there are plenty of people that do not pay their payments, but I am not one of them. Their harassment borders on criminal. I'm disgusted with the conduct of this company and I will never do business with them again.

On 01-31-12, Ally Financial financed my purchase of a Certified used car from Montebello Chevrolet. On 04-10-12, the car was repossessed. Ally claimed four months were in arrears, even though the payments were set up on automatic withdrawal from my bank. In the initial conversations with personnel at Ally, they confirmed payments as being current and would correct the problem. The situation was not resolved and subsequent conversations with Ally personnel became indifferent and they disavowed any previous conversations with us to other Ally personnel. We contacted the bank manager who confirmed that payments were made and Ally had received and cashed all four payments. The bank manager then faxed, emailed, more than once, as well as speak to Ally personnel in a conference call confirming that Ally had withdrawn the funds in question. Ally claimed no electronic correspondences were ever received prompting bank manager to say, 'impossible'.

Disclaimer: I have been unemployed for a year and have had problems keeping up with payments on both Ally and Ford Motor Credit. All are up to date and no payments have been over 60 days. Ally Financial (Auto Loan) - Pros: get in touch with their US financial group which is not advertised as an option. The US group is very helpful, can assist on late payments, no threats. Unfortunately, the regular route sends you to an outsource (overseas) to handle your account - for US 1-877-341-7555.

I have been trying to receive my pink slip title from Ally for 3 to 6 months. I had a few late payments during my loan term but was very on time for the most part. After I made my last payment, Ally sent me a settlement for the penalties incurred. I sent them the payment and have not seen my Pink Slip title. I called them several times and they told me they would send it. Nothing! I sent a letter to Ally with a copy of my bank statement and check, a copy of their settlement letter and requested my Title again. They sent me another settlement letter lowering the amount of the last settlement but said I only had 5 days to comply. I've now sent on June 14th a FedEx letter to Michael Carpenter, CEO of Ally, which was signed for and received by his office. I still have not received a call back. Be very careful in doing business with Ally. They will take your payments but never give you your asset.

I financed my GMC truck from Ally. It's been three years and from past several months, I've been facing fiscal problems as my business is not doing well. I am a truck driver and mostly on the road. I was late for some of my payments, but I sincerely made those payments with late charges. I never missed any payments. Two days ago, my daughter received a phone call from a customer specialist and she explained to her that we will make a payment on the 25th (she got a call on 21 which was a Friday). That lady would not listen to me and directed me over to her supervisor.

I have had financial problems for the past year. I called Ally and asked what they could do. I was connected to a team leader which I thought was a manager. She told me that I could extend my loan for two months and the fee would be $215.66. I told her I did not have it. She said borrow it from someone so I did and paid it online. Come to find out, it was never done and my car was repossessed with no notice whatsoever for being three months late which was only one, if they had done their job and did the extension I paid for. This place is unbelievable. No one speaks English. They have as much compassion as the wall.

After submitting two months payments (with confirmation emails), Ally tried to say that I had not paid and had fallen behind on my payments. To dispute this, I submitted a written letter of dispute for each "missing" month, bank statements showing I had paid, and was told not to worry and they would resolve the issue and credit the account. Instead of resolving the issue, THEY CHARGED OFF THE ACCOUNT AND REPOSSESSED MY CAR. I received no notice of the completion of them resolving or not resolving the issue in any way, shape or form. And when I went to make my April and May payments (I had fallen behind by two weeks, and was going to pay both), I found I was blocked out of the account.

I have appreciated everything about my Ally accounts, except for their eDeposit system. Sometimes I can make a deposit in less than a minute, but often it can take an hour to make a deposit because of glitches in their online deposit system; having to call to report a problem and waiting to speak to someone. Never are they able to explain why the problem is occurring or how to correct it, but indicate someone from tech support will need to call back. Tech support never calls back. Today I made a deposit of one check with no problems and attempted to make a second deposit. It went through seamlessly until the final step where the deposit is confirmed and gave me a message, "Oops, the deposit could not be made for the following reason." There was nothing stated as to the reason. It instructed me to start over.

When I was married, my husband and I signed for a truck together. We got divorced and he had to renew his loan with Ally. Ally managed to keep my name on the documents without me signing and still reports to the credit agency that I have a loan with them. Three years later, I am still trying to get my ex-husband's truck off my credit. They are so rude and when you ask to speak to a supervisor, they are conveniently at a meeting. My recommendation is to never ever deal with these people.

I got my vehicle as part of the divorce settlement. Unfortunately, my ex is still on the loan and was past due when he had it. I thought I had caught it up, but I was told that they took my first few payments as interest and fees. Now 13 months later, they say I am 3 months behind yet I have paid them every month. I paid a payment on 04/17/2013, then went to pay online today and was blocked. I called them and they were very rude, telling me my vehicle was in repo status. They demanded almost $3,000 or otherwise I was blocked from making a payment. I tried to make a regular payment and it was in fact blocked.

Ally Bank is trying to tell me that I have not been making my payments. I have now called 6 times and sent bank statements to them showing my payments are up-to-date. They are now stating to me that they plan on repossessing my car. Huh? Every time I call, I get sent to numerous customer service agents and I am on hold for seriously an excessive amount of time. No one at Ally will talk to me or work with me. Now I fear they are going to take my car without reason. I called my lawyer to get him involved and even considering the local TV station. Maybe they can investigate them.

Every time you call, it’s 10 to 15 minutes on hold. Then you finally get transferred to a place in nowhere land that does not speak or understand English well. I just spent $50k on a new Jeep, and now I have to deal with this. Don’t make the same mistake I made. Tell the dealer do not submit my app to Ally Auto.

I opened up an online savings account with them and set up a recurring transfer once a month. Well, I set up my initial deposit for the following month, and to my surprise, my account was closed because it wasn't funded within the first month. Well, that's understandable and I did not mind it if that was their policy, but they CONTINUED TO DEBIT MONEY FROM MY ACCOUNT to a closed account! I have been met with very rude representatives who are not helpful and have filed a complaint with the Fed Reserve. This is unacceptable. My wife immediately closed her account too upon learning about this nightmare with my account and we're moving our money to American Express Online Savings. Don't believe the commercials! BEWARE!

I am a very fair individual that pays my bills on time. I am completely appalled with Ally Financial and the scam they are currently running on consumers. Here is how it works. They first refuse to send your bills. When you call to try and get bills sent to you, they always claim that they are sending it out to you. Sometimes, they come and sometimes, they don't come to you. Then they have a website that does not work correctly, tells you your confirmation payment, then some reason they never take the money out of your bank. You’re going along thinking everything is fine and then bam, they show up, repossess your car. No letters, phone calls or anything that their payment system is not working. This has happened to me twice in 2013.

Since January, I have had problems logging on to the webpage to make payments. Most times, the page will not pull up. I use my business computer and log into several high security web pages all day long. Then I try to go to Ally and it says the page cannot be found. If I can get into the payment screen and I press accept to make the payment, the screen times out so I don't know if it takes or not. Usually, I have to wait a week to try to log back in and have any form of success.

I lease my car through Ally Financial and for the 3rd time, my car was impounded due to them not renewing the registration (technically it should have been 4th time but once I was right near my house and the cop let me go). The company's way of resolving this is to fax me the power of attorney and telling me to go get it registered. Not only is it not my responsibility, my monthly payment includes the registration fee so I end up paying for it to be registered twice. Also, each time this happens, I have to pay towing fees, impound fees, take a day out of work to go to court, pay a court fee, and an $85 fine for it not being registered.

The company bases its collection policies on harassment. My payment is due on the 4th. It was on the 5th that I got paid. At 7 am, I received a call stating I was late on my payment. Yup, that was one day. Okay fine, my bad. I informed the customer service that I would be making it later that day (online) after I make sure my check is in my account. I then got treated horribly. They proceeded to tell me that they can come repossess (oh please do) because I was one day late. Then they told me to "get the money by any means necessary". I asked them to explain what they meant. They proceeded to tell me to rob a bank or steal or borrow it. Wow! I was in shock too. These people are unreasonable. I have since been recording every conversation with them. I wish I knew who to play it for. It's not worth the loan to deal with them. I'm trying to transfer loan companies as I write.

I paid off my Jeep in order to clear the title to sell the vehicle. Ally pulled the money out of my bank account, which cleared within 1.5 days. However, Ally would not provide a lien release for at least 2 weeks. They had my money, but wouldn't clear the title. I called over 16 times and every time I got a different answer and excuse as to why I can't get a lien release. I was promised a lien release faxed to the dealership, which bought my Jeep multiple times, but it never came through. When I followed up with yet another phone call, I was provided another excuse and then another promise that the fax is on the way. The customer service people don't tell you the truth. Every single person you speak to will tell you something different and none of it will be accurate.

I traded in my 2010 truck and the dealership I did business with paid them off on 02/22/13. The same day, they had already scheduled to take my monthly payment directly out of my account. I called and was told that it would take 10 days to get a refund. The payment came out of my account on 02/25/13 as a direct pay. I contacted Ally to get the status, got the runaround, and was told that it would take 10 days for a refund. I received a check in the mail for $7.76 dated 02/25/13. I called on 03/01/13 to see what the check was for and check on the status of my full refund. After a lot of persistence, I was finally told that a check in the amount of $469.99 was mailed that day and that I would receive it in 4-5 days.

I had been paying my bill one month ahead of due date. Ally screwed the payment up and put two payments into one month, which moved the early payment to a payment being late every month because I get paid after the due date every month. I asked them to change the due date but they would only process the request if I paid a portion of the payment upfront. I have a fixed income and did not have the money. They will not process it until I pay the amount coming up and the late fee. After I pay the amount due and the late fee because I can’t pay until after I get my check after their due date, they will process the request. My problem is that in the end due to their initial screw up, I have to pay the extra amount to get things put right. No customer service at Ally. I will never use this company again, which I am sure they could care less.

I have had so many terrible experiences with Ally that I searched to see if I was only one. By the looks of it, I am most definitely not. I tried setting up auto pay for my truck. Every time I entered my account #, I got invalid account, or account doesn't exist. I called. They told me there is a system problem, and to try back. After about 6 months, I gave up. I saw the commercial about the ability to pick your due date. What a joke that is. They failed to mention that there's a $98 fee attached to it.

I had a 60-month loan on a vehicle and as luch would have it, the car was in an accident and was totaled the day after I paid it off. I called Ally and they told me that they have to hold the title for 10 days even after the payment clears. OK, it doesn’t make sense. So I waited the 10 days and called them to check the status of the title since I couldn’t get paid from the insurance company until I received the title, which I told them but they did not care. After 10 days, they told me that it would take 3 or 4 weeks to process the title, information that would have been handy the first time I called. Their customer service reps are not very informative and seem to know nothing. I would not recommend using them, but maybe as a last resort.

Being 18 years old, an auto loan is hard to come by. I bought a 2003 Jeep Grand Cherokee through Northwest Savings Bank and loved them. I never had a problem with that bank. I drove the Jeep for two months when something happened that required me to move to a minivan. I went car shopping and found a 2008 Dodge Grand Caravan that fit my needs. I was about $3,500 upside down on the Jeep and had no money down so only one bank would approve me; it was none other than Ally Auto Finance!

I sold the 2010 Camaro, got a payoff letter, lien release (after 30 days). Now, 6 months later, they are saying the bank money wired from the buyer didn't go through, but yet I couldn't get my lien release until after 30 days. So they said to wait for the check to clear the bank. Now, they say they gave me a lien release on good faith, for a $20,360 car... yeah right! They are horrible in customer service. I said, "Well, since the car is not paid, then the buyer stole it. Should we report it stolen or call OnStar and have the car picked up?" "No, we just want the money..." What?

Avoid GMAC and Ally Bank like the plague! This company lacks customer service and with all the complaints about unethical and shady business practices, I am totally surprised that the FDIC has not launched an investigation. Not convinced? Check out the numerous customer complaint websites and see what your customers think of your business practices! This is great coming from a company that took a government bailout because of financial problems and has failed to pay it all back, then has the gall to charge its customers $53 late fees for being one day late! This is the reason I will be replacing my current vehicle with another Honda. Their finance department and customer service is really outstanding! No GMAC vehicles in this household!

I received a letter telling me that my account was to be closed. I asked why, and was told I had too many "Reg. E" claims. Here's what happened. In Fall of 2011 and Spring of 2012, someone hacked into my account or somehow illegally got my card number and purchased gas at far away locations three times during each - a total of 6 transactions. Each time, I called Ally and was told to file a Reg. E claim to get my money back, and so I did exactly what they told me to do. The money was put back into my account, and the investigation showed each time that the fault was not mine. I was issued a new card each time as well, which is never out of my possession, nor are my checks.

I had the car for 40 days before Hurricane Sandy hit the East coast. The jeep was declared a total loss by the insurance company. The car was financed through Ally/formerly known as GMAC. I was informed on December 14th and the 21st, by Ally, that I had "Substitution of Collateral" which is positive equity - where you take the 1st lease and generally change the Vin for a new vehicle of the same type and keep the same payments. Liberty Mutual insurance paid off the car (with a surplus); the dealership was ready and willing to help me with the "substitution of collateral", but Ally Bank told me on January 4th that my case was closed, when I called.

First of all, I have had my car initially financed from GMAC and they switched to Ally. Until recently, within the last 2 years, I was never late on a payment, and then I lost job after job and ran out of deferment on payments. Needless to say, I began to fall late. I never went more than 3 months past due and last night, when I became 3.5 months past due, they came and repossessed my car. I never received any kind of notification. In fact, the last letter I received from them in the mail was from back in August 2012! I also just made a payment on 12/4/12. I started calling this morning at 7am when they started taking calls and was on hold for 47.05 minutes, and talked to a representative, Erma, and she was beyond rude! She had no empathy at all for my situation and I could barely understand anything she said with her heavy Indian accent.

I originally opened a checking account with Ally Bank wanting to support a company with a new and inventive idea. I liked the idea on an online-only bank. One of the biggest flaws with this bank however is that there is no way to get your money quickly. Their terms state that the checks take 2-9 days to process, though the money does not process all at once. When my check said it had processed, it gave me access to my card. Beware though, if you overdraft, they will appear to not be concerned, there is no fees, which I thought was excellent. But after a few paychecks went by, and my account "overdrafting" by a clerical definition, suddenly they have started putting a much larger hold on my checks. My current paycheck was deposited and then put on hold, but I won't have access to a dime of that money until my next paycheck arrives.

I have had quite a few car loans with different banks. I have never had problems until I bought my Jeep in 2012. I was paying my monthly amount online at ally.com for about 6 months with no problems. On the 7th month, I could not log in to my online account. I called customer service and they notified me that the online service was not working for some if its users. The representative was friendly and apologetic. I was then told to pay by check. I informed the representative that I did my banking online and did not have checks. The representative said that she would work on fixing my online account and waive any late charges.

I have never made a late payment with Ally Bank until this month. My payment was 17 days past due and they contacted my employer and told him I had not made my truck payment yet! This is totally unethical and illegal. The account wasn't in collection or anything like that (I'm pretty sure it is still illegal to give out my personal info even if it was). Not to mention I had every intention of paying it. Now, yes, I will admit that I should have contacted them and notified them that my payment would be a few weeks late for the month but still, come on... Thanks for embarrassing me, Ally Bank! I will never finance anything with them again!

I had a $90,000 CD mature last year and they lost my check in the mail. They held my funds for another 6 months and then charged me $35 to wire me the money. Real rip off bank.

I set up a payment with them and they told me to send a check. They sent a self-addressed envelope on where to mail the check. Then they told me the check was lost in the mail. I had to stop payment at my bank and pay the fees. Then, a few weeks later, they lost the paperwork that I had to mail to them. When I called them, nobody knew what was going on until I asked for a supervisor. They placed me on hold and finally they hung up and I had to keep calling back. They would not let me speak to a manager.

This company is the worst! My husband lost his job about 2 months ago. I have never been more than 20 days late on my payments. My payment is due on the 6th of every month. Ally calls me on the 10th or the 11th at least 3 times a day. I asked them, "Don't I have a grace period?" And they said, "Yes, 10 days." I expected to be called "after" the 10 days, but 5 days after my due date is crazy, if you are telling me I have a grace period before late fees apply. I finally told them that what they are doing is harassment and I was reporting them to the BBB. Usually when you talk to your finance company and let them know what is going on with your situation, they work with you since the economy is bad, not this company! If I had the credit to go to another company, I would! Never finance with this bank!

I wish I could give no stars. Ally is the worst auto finance company ever. My husband and I have always been on time with our payments and have never had a late fee until about 4 months ago. We use online bill pay (Never do auto pay! They take money out early!). I went online and made our payment. Our bank denied the payment! I thought this was odd because we had $200 over the payment amount in that account. I even went online to Ally’s website, thinking I added something. No, it was our normal payment. So I made it again just thinking it was a fluke, and it happened again. Now by this time, I had gotten two NSF fees. I asked my bank why it was getting denied, and they said, “You don't have the funds.” They informed Ally was trying to take out $5,000 instead of $500!

A month ago, I went to a Chevy dealership to lease a vehicle. I happened to be approved by Ally Financial. I signed the paperwork and made the first month's payment to the dealership as I was instructed. A few weeks later, I wanted to enroll in online banking with Ally to make payments on their website. The minute I received an error message saying "This vehicle number cannot be found in the system," I knew something was not right. I thought oh well maybe they didn't process my papers yet. So I called the dealership to find out what could be wrong, and they told me not to worry and that it takes a few weeks for them to put the papers into the system.

I was one month behind, plus I owed $103 for September when I called for assistance. But I was told that I was currently on my payments in August when I paid $700 and in September, I paid $759 trying to get ahead and stay ahead with my payments. In October I paid the regular payment of $445 and then they came to repossess my truck. I tried to tell them what is going on and who has helped me get my payments current, but they did not listen and repo my truck anyway. They never sent any notice. I am looking for a way to refinance with another company. I had GMAC and ever since it has changed to Ally, it has been nothing but trouble. I know everyone needs jobs, but how about someone who speaks the English language and can understand when I am talking to them? I found one person to deal with and that person is in collection. Without her I don't know what else would happen because they never read notes or updates in the system. I can say this: Run and don't use Ally.

My husband was deployed to Afghanistan at the beginning of the year and I faxed over the Power of Attorney to both Ally and Harris (both auto loans). Since I have been paying online, I haven't had to call Ally but we are moving in a few weeks and I wanted to defer our auto loan for the month so we had some gas money for the move. I was told we could get the payment deferred but that they needed his POA. I told them I had faxed that at the beginning of the year but apparently, they never got it. (Harris did receive it the day I sent it.) So I said I would fax it again. Fast forward a week (suppose to take 24/48 hours to be put on the account) and Ally says they never received the fax. I have the confirmation print out that says they did. So, I faxed it again and this time to a special fax number, because they wanted to make sure they got it and put it on file.

I requested my payment date with Ally Auto Financial be changed from the 12th of the month to the 28th of the month. The gentleman told me this is a one time per customer deal so make the date what you want. The very next month, my phone was blowing up with collection calls from Ally Financial from the Philippines wanting my overdue payment from the 12th. I called Ally Financial the next business day and was told I would have to pay $98.52 to advance my payment date and it would be deducted from my monthly bill. I have never heard of a finance company charging you to change a payment date on an account that has never been late.

I just bought a 2012 Ram 2500 truck in October. The loan is for 7 years and financed through Ally Financial. My plan is to pay it off in 3 years (give or take a few months). To make it easier on me, I set up an automatic electronic payment with plans of paying extra money in between scheduled payments as I am able to. I made my first payment of $599.10 on 11/19/12. On 11/26/12, I decided to pay an additional $600. Since I wanted to be sure the full amount was going straight to the principal, I decided to call them and confirm it. After almost 30 minutes waiting to get through, I asked my questions:

Ally Bank is so awful with their hidden policies. I saw the $9 per day overdraft fee and was immediately drawn to them because my current bank was charging $35 per transaction. It was way more appealing except for the fact that quickly I found out that the reason it is $9 is because they deny about 99% of everything that comes through. I had an auto payment for my car and it came out 1 day before my work direct deposit and I got a notice saying they returned the payment. I called to see if they could overturn their decision, and I was told there is no way.

I called DMV of West Virginia to request for title. They said I still owe Ally, which I already paid off last 2010. DMV told me that I have to call Ally about this issue. On the first week of October, I called Ally customer service to request for title and they said they will mail me if I show proof of payoff. So, I have to go to DMV to show them the proof that I already paid off. Ally said it will be 3 to 5 days business. I gave them my new address. I've been waiting but nothing comes in, so I called them again. They said to make sure the address is correct. I told them I am not living in West Virginia anymore so they changed the new address to mail it to me. 3 to 5 business days again and waiting. It never comes. I am getting angry because I need to sell my car. I asked my uncle to call them to follow-up. He said 3 to 5 days business again. I am getting angry. I will never loan from Ally ever again!

I send the loan payment in per bank check. I've seen online through my bank's webpage that the check has cleared. But Ally said they didn't get it and they can't find it in their system. Some system, the people on the phone were very rude to my wife and I, and they treated us like we were a couple of deadbeats. Get your ** together, Ally. We will never, never use you again.

I tried logging in my account one morning to find out that my account was locked. No one from Ally notified me that my account was locked. I tried calling their 1-800 number only to be told that a specialist will contact me. Well, no one called me so I called them back. They gave me the direct number to the specialist only to be directed to voice mail. I called Ally back and demanded to talk to a supervisor only to find myself being directed back to this mysterious specialist. They basically told me that until I somehow get a hold of this unknown specialist will I be able to have access to my hard-earned money. This is so ridiculous and stupid. I can't even access my own money.

I should have looked at this review site before financing an auto. Used their online system to pay the account via ACH in full - 2 years ahead of due date. Selling the vehicle; buyer is paying cash and waiting for the title. I called today to have the title overnighted to me using my account. First rep said can't do it, only send out titles by mail. I asked for a supervisor. She said they can do it, but it will still take ten days before the title can be sent because I paid it off online using ACH and have the ability to reverse the payment in the first ten days. I know how ACH works. This is a flat out lie. After reading other complaints here, I am now expecting the title to arrive in 4-6 weeks. If so, I will take legal action.

I recently moved from PA to MD. The State of MD requires the Certificate of Title for your vehicle in order to register said vehicle in state. I phoned Ally on Oct. 10th and was given a fax number 410-584-1691 to fax MD VR-056 (12-09) to Ally to get my information sent to MD to register my vehicle. I emphasized my current PA registration was going to expire on 10-31-2012 and asked that the process please be expedited. I was told once the fax was received, my account would be updated so the personnel in OH where the title is held can send it on to MD MVA. I was told that process would take 24-48 hours. My first mistake was not calling back in 2 days to verify everything was in order.

Ally is the worst bank ever! After 11 days, my debit card still didn't show up and I called them. They told me to order a new card and that if the old one showed up, I could still use it - a lie! I finally got the 1st card and they lied and they cancelled it! Ally has had my money for 2 weeks and I haven't been able to buy food or gas. Eric ** was awesome but the rest of the customer service team are liars! Now I have to wait for a new card and I had the acct. opened on Sept. 19th! Keep your money, pick any other bank. I will never use Ally (and I was researching car loans; their rate was great but no way am I using them!) Run!

Paid off auto loan that used to be with GMAC but was bought out by Ally - On 8/18/12, I called to see what payoff was. Steve couldn't tell me. He said the file was showing suspended but didn't know what that meant. I asked him, “How long does it take to get the pink after you pay it off?” He said 10 days. I figured approximately what was owed and sent it in ($60.00) on 9/11/12, which was cashed on 9/13/12. I called on 9/20/12 to make sure they got it. I was told it should get pink in 10 days and that it was paid off. I called back on 10/4/12. John transferred me to Derek, who was rude. He said I would get my pink in 4 to 6 weeks. I said, “I want to talk to a manager,” and he said, “This is not a manager issue. It is company policy,” and then I said, “I will never do business with you people ever again,” and he hung up. Don't believe it should take 4 to 6 weeks to get a pink slip. I feel I am being held hostage.

I have had car loans with Chrysler Financial for over twelve years. Never once was a payment late let alone missed. Unfortunately since CF doesn't exist anymore, I was financed with Ally. What a complete disaster. I set up an online account to pay my bills tied in to my checking account. The bill is due the first of each month. If you go to the account on the second, they already post the following month's bill so now it looks like you have two months to pay. So I decided to set up auto-pay because my pension is deposited at midnight on the first so the car can get paid on the first.

Absolutely 0 stars if I could. Out of all my experiences dealing with banks and financial services, I can tell you that Ally Bank is by far the worst experience I've ever had. Do not be deceived by their seemingly high interest rates and clever marketing of putting customers first. Nothing, and I mean nothing, is further from the truth. I opened a savings and checking account with them and because of the high interest rate, I recommended my wife and dad to do the same. A week later, my dad's account was locked without any notification. When my dad called, the customer service rep refused to tell him why they locked the account, and referred him to a "fraud" specialist.

Where do I begin? This is by far the absolute worst bank I have ever dealt with! If you have other options, take them and steer very clear of Ally Financial! You will be screwing yourself in more ways than one! I fell behind on my auto lease loan because of unexpected urgent expenses that arose. I called Ally to try and work out a payment plan to get me back on track without putting myself more in the hole. The customer service representatives – if you can even reach one without being hung up on – are the most rude and unprofessional people I have ever encountered. They were not willing to work with me at all and even threatened to repossess my car. They questioned me as a parent asking how will I work and take care of my kids without my car. They questioned my financial situation trying to dig for answers that were none of their business – like asking me where the money is from the last payment I missed and did I pay daycare? Who do they think they are?

This is absolutely the worst company I have ever dealt with. I have spent nearly 2 months trying to resolve an issue with my car loan. When I call, I am transferred at least 3 times and usually they lose the call or hang up on me! I usually spend at least 30 to 45 minutes on hold and when I finally do get to speak to someone, all they want to do is pass me off to the next person. I will surely leave this bank as soon as I can get another car loan. Customer service in this company is nonexistent! Beware!

This bank lies. They send you to some other country to speak about your USA car payment. When I do get someone on the line who speaks clear English, I was told what I was looking at was impossible. Ally had charged a late fee of $46.00, even when I have never made a late payment and their own website and my bank records show it. I was told it was just applied to my account from April payment. Well it's August, why charge me now even though my April payment was on time? She could not explain why, but wanted me to pay and hung up on me. I paid minus their charge as I do every month, but late fee will always be there? Guess I will find out what happens when I pay it off in full and ask for the title. Ally, your company sucks and I will not work with them again. Find someone in the USA to deal with us Americans.

This is truly the bank from hell. First, it was unauthorized use and disputing; then it was sending all my personal information to another email. Then, I even ended up with a loan I didn’t apply for. I cannot see my money. All they do is promise, but they lie and play with your head - terrible. I was promised all my money, my new account and debit card to be here by Monday, but here it is Monday and I get another excuse. I just need a few dollars till payday, so they told me they would wire it or put it into another account. But today the only supervisor in the whole place told me I have to wait till Tuesday.

One returned check and they said I was committing a crime, but couldn't tell me how. They don't have a system where you can get your money on time. Overall, not a good bank. There are plenty of better banks. They suck as a bank! Rude customer service, not a real bank account and waste of time.

Ally isn't really your ally. I've been an Ally customer for approximately 4 months. During that period, my place of employment has attempted to direct deposit my paychecks into Ally, but the deposits were rejected. I then tried to e-check deposit my paychecks, which Ally held for 12 days each time before depositing. In the meantime, I had checked and double checked and triple checked that the account information that was being used was correct. Each time I called Ally, I was subjected to yammerings about account numbers that I've confirmed and hold times I find excessive, given the fact that it's a salary check for the same amount every two weeks. But I figured it would all be fine when the direct deposit issue was fixed.

I paid off my auto loan with Ally. A few days later, I went online to make sure my auto-pay feature which took my monthly payment from my bank checking account was no longer necessary or, if need be, to deactivate same. My online account showed the auto loan to be paid in full so, in my mind, there was nothing else to do. Twenty four hours later, Ally took the auto-pay payment of over $600 from my account, right on schedule. They took my money, as scheduled, on the evening of the 13th of the month. When I called on the 14th, I was informed it was my own fault since I didn't cancel the auto-pay. I asked how I was to cancel auto-pay on an account marked, by them, as "Paid in full". They told me the account wasn't paid until that day (14th). They had no good answer as to why the online account was showing paid on the 12th.

I very angry with the way your customer service is and how they handled their job. I informed them that I had traded cars and that they should be receiving the pay off soon in the mail. The customer service rep, wherever the hell he was at, was supposed to write down the message to let the folks in accounting know that I had traded cars on April 4, 2012 and that they would be receiving a pay-off. Little did that do. I might as well went out and talked to a tree. Obviously nobody can read or write where your customer service contracted services who answer the phone. Now, let’s talk about the customer service. If they cannot understand you when you tell them that it is being overnighted then you best need to make a decision about sending your business to another country. As of right now, I will not recommend anybody finance through Ally Bank, period. And I know you think that I am just a little man that you think you can just blow off. Well, guess what, I work for a dealership and I can guarantee you that I will let people who purchase car know before they sign any contract with you, folks, to think twice about it.

My Certificate of Deposit matured on 3/16/12. On 3/16/12, I faxed request to Ally Bank to close CD and transfer funds to linked account. On 3/16, I received confirmation that fax was successfully sent. On 3/21, I received voicemail from Ally Bank customer service to return their call. On 3/21, I contacted Ally Bank and spoke with a representative who informed me that they needed to confirm the routing number and account number of external account to which funds would be transferred. I provided that information, confirmed that information with representative on phone. On 3/27, I received call from an Ally Bank representative stating that transfer had not yet been processed.

I had a 60 month CD with nearly $100,000.00 in it (and at a pretty good rate) that had two years left to go. Because I'm separated from my wife, I put alerts on all my bank account so that I would know if anyone (including my wife) tried to withdraw money. On April 16th, while sitting at my computer, I received an email from Ally Bank telling me that "Your 60 month CD account has been closed," and I should call them for information. I called them and after asking me 30 questions, I was asked what I wanted. I asked when did this happen, but I received no answer. Although, I told him that it "could" be my wife, but he refused to tell me who closed the account. I told him that I wanted any check stopped and the account frozen. Again, he refused.

My CD matured on February 28, 2012 and I decided to transfer the majority of the funds out leaving a small portion to roll over to the one year maturity. Funds were supposed to be in my checking account in 5-8 days. On Monday, March 5, funds were still not in my checking account and I called. The service rep said they were backed up and funds transfer would take another few days, guaranteeing funds would be in my account on Friday, March 9. On Thursday, March 8, I called to confirm that the funds would be in my checking account tomorrow and this new rep said it would take another ten days. He then offered a free wire transfer because I said this time, wait to receive my funds was unacceptable. He escalated the issue.

My husband and I purchased a car and financed through Ally a month ago. The first payment is due in 15 days, and we have not received a statement. I decided to use their online payment option for fear that mailing a check will make the payment late. The website would not allow me to process the payment unless I agreed to give Ally access to process any payment in any amount in the future from my bank account. I am leery of giving such open access to my bank account to any company.

I turned in my vehicle to the dealer where I purchased it on 12/11/2011. I signed an odometer disclosure and thought that was the end of a lease. I was told in 2007 that it was a lease by the salesman at the dealership. I had purchased many vehicles from that dealer in the past and trusted the salesman. He said it was a lease and I would pay 4 years and then I could turn it in and walk away. I did just that. It took Ally 3 months to send me a letter informing me that my vehicle would be sold at an auction because it had been repoed. I received the letter on March 5th of 2012 and the auction date was March 11th of 2012. I have made numerous calls to get the vehicle back to restore my credit. I finally got a quote from Ally. I went to Wal-Mart to send money grams to the address provided by Ally. Somehow, they only partially collected my money grams. I don't even know how that is possible.

I had called 5 times in one day to schedule a delinquent payment. The people at the agency could spoke very poor English with a heavy accent, and I could not understand her. When I asked to speak to someone I could understand, she started laughing and stated I was the one who cannot understand English. There was then laughter in the background, and then I was disconnected. I have been trying to call and keep getting disconnected.