Alleviate Reviews
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About Alleviate
- Easy enrollment process
- Transparent service explanations
- Debt management services
- Doesn't help with secured debt
- A few reports of password reset issues
Alleviate Reviews
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- 4,901,083 reviews on ConsumerAffairs are verified.
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- 4,901,083 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed April 4, 2025
Alleviate Financial Solutions was the best I could get ahold of, after I contacted about eight different ones. Pricing was one reason, but I liked the lady I talked with. She was very honest and open, and wasn't afraid to tell me the ins and outs of what they do and how they do it. She gave me all the information. I told her I wanted it all in writing before anything is done, and she responded that she already did and that it was already on its way to me. That's what I expected. It’s been good, but I haven't seen anything yet.
Francis,
We really appreciate you taking the time to leave this review! Hearing that we stood out as the best out of eight companies means a lot to us, especially when it comes to both pricing and service! That’s exactly what we aim for.
We’re glad you had a great experience with our team and that everything was clear and easy to understand. It’s important to us that you feel informed and supported throughout the entire process and are always just a call away if you need anything.
Reviewed April 4, 2025
It was a pleasure speaking with Tyrone, they mad things simple, and easy. So glad I took the time to get my debt reduced. This is one of the first companies I’ve worked with. Tyrone was a breath of fresh air, not only did he make it easy, he took the time to learn my situation. 5 star service all the way around. This is very hard to find in the days we live in. Could’ve be happier with the outcome. Highly recommended.
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Tyrone and that he made the process simple, easy, and personalized for you. Providing genuine, attentive service is something we deeply value, and we're glad you felt that from Tyrone. We truly appreciate your recommendation and are excited about your positive outcome. Thanks again for choosing us—we're always here to support you!
Reviewed April 3, 2025
Outstanding customer service. Very informative answered all my questions. Told me he would help at any time if I had more questions. Felt confident in him and comfortable with the information I received. Hope to have more conversations in the future. I will recommend him to my family and friends if they need his help.
Terrie,
We’re absolutely thrilled to hear you had such a wonderful experience! Making sure everyone feels comfy and supported is super important to us and we’re really glad all your questions were answered.
Thank you so much for your feedback! Our client success team is here for you every step of the way. If you ever need anything, just give us a shout. We’re excited to have you with us and can’t wait to see where your journey takes you!
Reviewed April 3, 2025
Everything Alleviate has promised has come to pass. I found myself in a hole I was never going to get out of on my own. I had to put my pride aside and ask for help. Not only did they make the process easy, but they maintained my pride so I could pick myself up and keep this journey going. I cannot stress enough that it is never "over". One just needs to make changes and Alleviate will always be there to aid you with the adjustments needed.
Thank you so much for sharing this, Jesus.
It’s not easy to admit when you’re struggling, let alone reach out for help, and the fact that you did speaks volumes. We know how hard it can be to feel stuck, and we're truly grateful you trusted us to help you through it.
Your words are a powerful reminder that it’s never too late to turn things around. There’s always a path forward, and sometimes it just takes that one brave step to find it.
We're proud to be part of your journey and want you to know we will be here for you every step of the way. You've already done something incredibly strong by choosing change, and that deserves real credit.
Reviewed April 3, 2025
The process took longer than I expected but Donald ** and Sam ** were both knowledgeable about the service I was signing up for. The only part I'm unsure about is why I need to list loans that are in collections. Also the fact my monthly payment to Alleviate is 44 months at a cost of $419.98 Vs $251 paid to Consolidated Credit Solutions. I am very confident that working Alleviate will be successful.
Hi Patrick,
Thank you for sharing your feedback, the differences between our program and Consolidated Credit Solutions is that while consolidated credit solutions is a debt management program that can only help with the current credit card debts and does an interest reduction plan, Alleviate can help the consumer on all their unsecured debts, ones that they are struggling to pay and ones that have already defaulted, so because more debt is enrolled with Alleviate versus consolidated credit this is the reason the payment is higher as its not an apples to apples comparison . We're glad to hear Donald and Sam provided knowledgeable assistance during your enrollment. We understand the process took a bit longer than expected and appreciate your patience.
The reason loans in collections are included is because our program is specifically designed to address all of your debts comprehensively—especially those that are challenging or already in default. While this approach might result in a higher monthly payment initially, it ultimately leads to more thorough debt resolution and financial stability.
We're confident you'll have a successful experience with Alleviate, and we’re here to support you every step of the way. If you have any further questions or concerns, please don't hesitate to reach out.
Warm regards,Alleviate Financial Team
Reviewed April 3, 2025
After reviewing the process and now being in a worse financial situation, I am not seeing the benefit of the program. It took almost two years for Alleviate to save a little over $4000, when I was on track to have all my accounts paid in one year. With the impact my credit score took, credibility with lenders that I can’t get back, and high payment and interest rate with fresh start; I would be paying well over the amount I originally started with before the alleviate program. I don’t understand, I thought this program was suppose to help me. I was told this program would help me pay less and help build my credit score after the program. It was offered, but for an additional fee. It did, but only to now have my debt moved over to another company with a high interest rate. I’m not saying this program won’t work for others, but it did nothing for me. Good luck to all!
Dear DaMarcus,
Thank you for taking the time to share your experience and for being so open about your concerns. We truly value your feedback, and we’re sorry to hear that the program didn’t meet your expectations.
Our mission is to assist individuals facing financial hardship by negotiating to reduce their enrolled debts over time and creating a more manageable path toward financial freedom. In your case, our negotiations secured settlements averaging 57%, resulting in $10,000 in savings, a substantial reduction compared to what you would have paid through traditional repayment methods. That said, we recognize that everyone's journeys are personal, and settlement savings alone don’t always capture the full picture, especially when the process takes longer or feels more challenging than expected.
Regarding the Fresh Start loan, this is an optional tool offered to some clients through our partnered lenders as an alternative way to help accelerate the negotiation and settlement process. In many cases, it can also serve as a step toward rebuilding credit. However, participation is entirely optional, and we always leave that decision in the hands of our clients based on their individual financial goals.
While we respectfully disagree with some of your conclusions, we acknowledge your perspective and appreciate you sharing your experience. Our commitment has always been to provide effective, transparent solutions, and we regret that you don’t feel the program met your expectations. A member of our team will be reaching out to you soon to discuss your concerns further.
We appreciate the opportunity to support you and wish you the best on your financial journey.
Reviewed April 2, 2025
That a is an amazing excellent debt relief company. I was very pleased with how they kept it in contact with me and followed through with what they said they would do to help relieve my debt. They are very professional and polite. I recommend that as Debt Relief company. Thank you for your excellent service on my behalf.
Thank you so much for sharing your amazing experience with us, Clara!
We’re absolutely delighted to hear that you had a wonderful time with our team.
Providing a kind and professional journey is something we truly strive for, and it makes us happy to know we met your expectations and helped you clear your debt.
We’re so grateful that you chose us to be part of your journey, and we’re thrilled about your debt-free future!
Huge congratulations on this incredible milestone! 👏🏼✨🎉
Reviewed April 2, 2025
After four years and many dollars later, I have finally completed my contract with Alleviate - the people were always pleasant and knowledgeable and took a lot of patience with me. Other than the fact that it cost me a lot of money, it was a successful and rewarding experience.
What an amazing accomplishment, Mary! 🎉
Big congratulations on graduating from the program! Your patience, dedication, and trust in the process have really paid off. We know this journey hasn't always been a walk in the park, both in terms of effort and cost, but we're so happy to hear that it turned out to be such a rewarding experience for you!
We're incredibly honored to have been a part of your journey and are absolutely delighted that you enjoyed working with our team.
Wishing you all the best as you step into your next adventure! 🤗
Reviewed April 2, 2025
Excellent service. They were very helpful especially when I received a subpoena. They helped me with all the steps and documents needed to settle with the creditor. I would highly recommend Alleviate to other people. I had a very pleasant experience and I would do it again with them if needed. Good job everyone!
Thanks for stopping by and sharing your experience with us, Dave!
We’re ecstatic to hear from you and are so glad you found our service so great and helpful that you’d do it again if needed!
Your feedback means the world to us, and we’re truly honored to have earned your recommendation. We’re incredibly proud of your journey and are always here if you ever need anything.
Reviewed March 23, 2025
I have too much credit card debt, and Alleviate sent me an email or a letter. Getting started took about an hour or two on the phone the first time, and after that, it's all set up and I just have to put money in the account every two weeks. I started about a month ago and it’s a 48-month program.
Ronald,
We know how overwhelming debt can feel, and we’re truly honored that you chose us to stand by your side during this challenging time.
It’s fantastic to hear that your experience, from enrollment to now, has been smooth and stress-free. That’s exactly what we strive for, and knowing we’ve made this process easier for you means the world to us.
We’re here for you every step of the way, and we’re so glad your experience has been worthy of 5 stars! Please don’t hesitate to reach out anytime.
We’re always happy to help!
Thank you once again for your trust and support.
Reviewed March 22, 2025
I got a good response from the first time that I called Alleviate. They explained everything to me about how it worked. That suited me fine, so I just went from that point. The people were great during the enrollment process. They sounded like they were concerned. When you're doing business with people, you can tell if they have some concern about your situation or not. They responded sincerely, that's why I opened up my heart to them. They told me that if anything comes up from my side, I should give them a call.
My program is fine. Everything was supposed to have kicked off the ground last month. But hopefully, by the third month, the business transaction will be made then. Some debtors are still calling me, but the rep from Alleviate told me not to answer the calls, and I didn't have to answer them.
George,
We’re incredibly grateful you chose our service and gave us a call! It means so much to us that you trusted our team to support you on your financial journey.
Providing exceptional service is something we take great pride in, and we’re thrilled to hear that your experience, from your initial enrollment to your follow-ups, has been so positive.
We know how personal financial matters can be, and we’re honored that you felt comfortable opening up to us. That trust is something we never take for granted.
Please remember we’re always here for you. Whether you have questions or concerns down the road, don’t hesitate to reach out. We’re just a call away!
Thank you once again for your support and for recommending us. It’s truly a privilege to walk alongside you on this journey.
Reviewed March 6, 2025
I put in for one of those debt consumer or debt consolidation sign-ups and then Alleviate called me. Everybody was very nice. I didn't have any issues. They were very helpful.
Avannah,
Thank you for taking the time to share your experience with us!
We’re delighted you chose our services to tackle your debt and glad you’ve found our team helpful! Knowing we’ve been able to provide you with comfortable payment and a smooth process so far is exactly what we aim for.
Your feedback is incredibly valuable to us, and we really appreciate your review. If you ever have any suggestions or questions, don’t hesitate to reach out. We’re always happy to help!
Looking forward to what’s ahead.
Reviewed March 6, 2025
Enrollment was very nice and easy. The interaction with them was wonderful and quality of service is high. They’re super kind and helpful. I would tell my friends to go with them. It might not seem like a thing that you should do, but you should.
Emily,
We’re absolutely delighted to hear that your enrollment process was smooth and that you’ve had such a positive experience with our team!
Providing top-tier service with care and compassion is at the heart of what we do, and it’s fantastic to know that this has been reflected in your experience with us. Your feedback and recommendation mean so much to us and we’re thrilled that you’ve found the guidance and solutions you need.
We’ll be with you every step of the way and look forward to connecting again soon!
Reviewed March 5, 2025
I’ve heard positive reviews about Alleviate Financial Solutions Services, and a friend of a friend uses it, so that's what led me to it. I find the price is not as much as other companies I've heard charge. I'm just starting. My first payment is on Friday. They sent me the information to set everything up. They have a website portal for their customers. Janet, the customer service rep, was very friendly, attentive and informative. She answered all my questions. That's why I took the next step with them.
I'm excited because I know that they're gonna try to help me settle my debt. I didn't even know about their different options to help with debt resolution. I settled for a hardship program, as I felt it would be best for my current financial state. I'm really appreciative of them and would definitely recommend them.
Anna,
Thank you for taking the time to share your thoughts with us! 😊
We’re delighted to hear that your friend’s recommendation led you to us and even more thrilled that our program felt like the perfect fit for your financial needs. Delivering exceptional service is our top priority, and we’re so glad that Janet provided the outstanding support that helped you move forward with confidence.
If you ever need assistance accessing your portal or have any questions along the way, please don’t hesitate to reach out.
We’re incredibly grateful for your review and recommendation and look forward to supporting you on your journey to financial freedom.
Reviewed March 5, 2025
I'm not a big fan of debt relief companies because I see them as scams. They ask for too much personal information, and I don't entertain them. But for some reason, Adam from Alleviate was a good salesperson. He said they’re gonna make deals on my behalf, and all my payments will go into an online account, which I will have control over. He was great. I’m still in the beginning stage. But if it goes as they said and my payments lower down for the next 36 months and my credit score doesn't go as bad as planned and within three years it could be okay again, that would be perfect. Otherwise, I gotta work on it.
Lulzim,
We completely understand that joining a new financial program can come with some skepticism, and we truly appreciate you choosing us to help resolve your debt.
Your security and peace of mind are our top priorities, and we want to assure you that your personal information is handled with the utmost care and confidentiality.
While it may take time to see the full impact of our program, we’re glad to hear that Adam’s professionalism and our online tools have provided you with some reassurance. We’re committed to delivering the best possible results and will be with you every step of the way.
If you ever have any questions or just need a little extra reassurance, please don’t hesitate to reach out. We’re always here to support you.
Thank you for your trust and patience, Lulzim.
We look forward to helping you achieve the debt-free future you deserve.
Reviewed March 5, 2025
I had a hardship going on in my life and I had to put my loan under a debt relief program. The enrollment process was a little stressful though. I got a mail saying they give out a loan for $21,000 and I only have to pay $500 a month. I was thinking that I could afford it and it would have been very helpful. But when I called, I didn’t realize that it wasn’t a loan. Instead, Alleviate does a settlement which I’ve done before and it was fine. This is very helpful too.
I was a little confused at first and I gave the rep a hard time just a little bit. I thought it wasn’t real what he was telling me. I kept asking a lot of questions and at the end of each question, he’d say he’ll get me started. But I wasn’t ready so I was a little nervous. I didn’t know if this was too good to be true or if I was doing the right thing. But now, I’m fine because I see that my money goes into the trust. I can log into it and look at it. Then once the creditors start putting me in collections, Alleviate goes in and make a settlement.
In the long run, the program is going to impact my life drastically. I’ll be out of debt before I’m 40 years old so I’m very happy about that. But I wish it was a loan because you get an instant gratification. With the program, you don’t get an instant boost. But it teaches me that I have to work for it to make it great. It doesn’t come instantly.
Glenn,
We greatly appreciate your feedback and understand how important clear communication is, especially when making financial decisions. While our mailers highlight potential solutions for debt relief, we’re sorry for any confusion along the way.
Our goal is to provide a path to long-term financial relief by working and settling directly with creditors, rather than offering a loan. While we regret any initial misunderstanding, we’re grateful for the opportunity to support you on your journey to becoming debt-free. Additionally, we'd like to remind you that we do offer a loan option through our partnered lenders and are happy to discuss this option in more detail, including when clients are typically eligible to apply.
Your concerns matter to us, and we want to ensure you have complete clarity. A member of our team will be reaching out soon to address any remaining questions you may have.
We’re so happy to hear that you found this approach helpful for tackling your debt! We are here to support you every step of the way.
Thank you for sharing your thoughts with us! We truly appreciate your feedback and look forward to speaking with you soon.
Reviewed March 5, 2025
The enrollment process for Alleviate Financial Solutions involved a lot of questions, but I went with them because they really had the answers I was looking for. They’re providing a debt resolution service for me, and I have no complaints with their ongoing customer service.
Janet, we’re so grateful you chose us and that we could provide the answers you needed!
We understand that making an informed decision is important, and we’re thrilled that our team could address all your questions to ensure the right fit for you. It’s wonderful to hear that your experience with us has been positive and that our service met your expectations!
If you ever have any questions or need support, don’t hesitate to reach out. We’re always happy to help.
Reviewed March 5, 2025
Customer service was good. I didn't have any trouble, and they were very clear. I had somebody walk me through the application step by step. It was easy.
Thank you so much for sharing your experience with us, Garcsa!
We are delighted that you found the application process easy to navigate and that our representatives were helpful in providing clarity. Additionally, we’re pleased that we could offer you a comfortable payment plan.
We are always here to assist you and look forward to our next chat!
Reviewed March 5, 2025
Customer service is good. They have called and just checked on me. And they rescheduled payments. It was going to be on the 28th of every month. They made it so that it would just be on the first of every month so when my other bills hit, it can just get taken out right then. So, it's just better for me and they still get paid and we're all happy.
It's hard to tell yet if everything is going according to plan since it's only been a couple of weeks. They're gonna wait till they get half of what I'm supposed to pay before they pay anything. So, there's just a lot of up in the air and this is all new to me. But for right now, it seems to be going well. My only thing was just when I went to my portal, I still showed $0 even though I know they've taken out about $850, which was two withdrawals from it for $425.03 that we agreed upon.
I'm happy with what they're doing here. Part of me was always worried that this was a scam from the get-go, but it seems like they're a legit place.
Philip, we’re absolutely delighted to hear about your positive experience with us!
We’re absolutely thrilled that your experience with us has been a positive one. We completely understand that taking a leap, especially when it involves something as important as your finances, can feel daunting. That’s why we’re so grateful you chose us out of many. We don’t take that lightly!
It’s wonderful to hear that our representative made your enrollment process smooth and stress-free because ensuring your comfort and confidence is always our top priority. We’re also glad we could adjust your payment to better fit your needs. Regarding your balance, payments can take a few business days to reflect in your dedicated savings account, but rest assured, we’re here to provide clarity and support whenever you need it.
We really appreciate your feedback and are honored to be by your side on this journey. Thank you for trusting us!
Reviewed March 5, 2025
Alleviate offered their debt resolution program. Enrolment was easy but lengthy. So far, it’s good.
Todd,
Thank you so much for taking the time to share your thoughts with us!
We totally get that the enrollment process can sometimes take a little longer than expected due to all the information we need to review. But we’re so happy to hear that your overall experience with us has been positive and that you found our service to be outstanding. That’s exactly what we strive for!
We really appreciate your kind words and recommendation. Remember, we're always just a shout away if you ever need anything.
Reviewed March 5, 2025
Alleviate provided debt resolution service for me. The process was easy, quick and simple. The rep basically walked and guided through every step with me on the phone. I would say the quality of service is good. If anyone is in a financial situation and they need help, I would recommend them.
Luis, we’re so grateful you took our call and chose us to support your debt resolution journey!
Helping and guiding you through this process is a privilege we truly value, and we’re thrilled to hear that your enrollment experience was smooth and easy to follow. Rest assured; we’ll be with you every step of the way. Please don’t hesitate to reach out if you ever need anything.
Your high rating means the world to us! Knowing that you’ve had a positive experience, from the sales process to our service and online tools, really fuels our commitment to excellence. We’re always striving to go above and beyond for our clients, and your feedback inspires us to keep raising the bar.
Earning your trust and recommendation is an honor, and we’re excited to see what we can accomplish together. Thank you for letting us be part of your journey!
Reviewed March 5, 2025
I got into the debt relief program of Alleviate Financial Services because of hardship. I got married, and I had some financial issues. I got mail from them, and I checked it out online. It was legit, so I tried to give it a shot. I spoke with the agent, and everything seems good to me. Signing up with them took some time, about one and a half hours, but everything was completed in one session. So, everything was smooth.
The first time, everything seemed good to me. Then they were giving me an auto reminder like every day, "Just call. There's a missing document." I tried to reach the office with the number that they provided to me, but I couldn't. The phone rings for a minute or two, and then it says they cannot connect me at the moment. So, it's gonna be like a kind of glitch in the system. But since I do have access online, I haven't seen the need to call. I was just trying to reach out to see the process, where they are at, if they contacted the bank, the creditors. But the quality of service with Alleviate is perfect. It's good.
Dear Mohammad,
Thank you for taking the time to share your experience with us! We truly appreciate your feedback and sincerely regret any difficulties you may have encountered. Your input helps us improve, and we’re grateful you brought this to our attention.
After reviewing your account, I can confirm that there are no missing documents at this time. We apologize for any confusion and are pleased to hear that the agent you initially spoke with reinforced your decision and facilitated a smooth and seamless enrollment.
Providing great service is one of our core values, and we’re delighted to know that your experience reflects this commitment. Should you ever have any trouble reaching us, please don’t hesitate to email or message us, and our team will follow up to assist you.
Thank you again for your time and trust in us. We truly appreciate it!
Reviewed March 5, 2025
Alleviate asked me all the general security questions, got my information, and were able to put together a solid plan for me. I didn't have any problems at all. The person that I was on the phone with was very compassionate, attentive, and overall, very pleasant. I haven't had any notable changes yet but I'm sure I will soon.
Your review truly made our day, Prince!
We're so happy to hear that your experience has been fantastic from the very start. That means the world to us, and we are committed to keeping that momentum going and ensuring you feel supported every step of the way.
It’s an honor to be part of your journey, from your first settlement to regular updates and everything in between. Knowing that you found our online tools reliable is wonderful, and we’re always working to make them even better for you.
We truly appreciate your feedback and can’t wait to see all that we’ll accomplish together!
Reviewed March 5, 2025
I applied for a loan online at Alleviate. The application process was quick and smooth. They worked with me to lower my monthly payment on my loan that I was trying to get paid off.
Geary,
Thank you so much for sharing your experience with us! We're truly honored that you chose our debt relief service after checking out your options.
It makes us so happy to know that we could provide you with excellent service and a more affordable monthly payment!
We’re glad to hear that the onboarding process went smoothly and that we met your expectations. Just a reminder, we’re always here for you. If you ever have any questions or suggestions, please don’t hesitate to reach out. We love hearing from you!
Reviewed Feb. 25, 2025
It takes too long for you guys to update numbers and that is what makes me a little uncomfortable that I will save money with you, I hope that I won't regret it, besides all I see is a bunch of emails that I don't know if is your company.
Dear Nelson,
Thank you for reaching out and sharing your concerns with us.
We understand that starting a new financial journey can bring uncertainty, and we sincerely apologize for any discomfort or challenges you may have experienced. Please know that our team is here to support you every step of the way and we appreciate you bringing this to our attention.
A dedicated management team member will be reaching out to assist you further. We truly appreciate your patience and the opportunity to address your concerns.
If there’s anything else we can do in the meantime, please don’t hesitate to reach out. We look forward to connecting with you soon.
Reviewed Feb. 25, 2025
I appreciate the help they are giving me. Very knowledgeable and professional. I feel confident that I will make strides with them and move forward successfully. I would recommend them to anyone who has financial issues and needs guidance or temporary assistance. Their staff is quite friendly and will take the time to help you with whatever you require. Thank you.
Tamara,
We are truly grateful for the opportunity to assist you and are pleased to hear that you feel confident about making progress towards a brighter future!
We’re really excited to join you on this journey and can't tell you how happy we are that you find our team so friendly, patient, and helpful.
Remember, we’re here for you every step of the way, so don’t hesitate to reach out if you have any questions or just want to chat.
Your recommendation means the world to us, and we’re over the moon to have earned it!
Reviewed Feb. 25, 2025
I did cancel future automatic checks from my bank. I do not want to go to hardship and be in my mind a deadbeat. I have found a refi for first mortgage and card debt at 6.25%. Thank you for your help prior. I understand there is no refund of first payment.
Hi Ron,
Thank you for reaching out.
We understand that debt resolution isn’t the right fit for everyone, but we’re proud to have helped many individuals navigate financial hardship and find a path to relief.
We appreciate the opportunity to have worked with you and are glad you’ve found a solution that better aligns with your needs! Our team will be in touch shortly to finalize your cancellation request and review the refund process.
We appreciate your feedback and will always be here should you need assistance in the future.
Reviewed Feb. 25, 2025
My initial point of contact was very informative, once the process began I was very confused as to my role and responsibilities given the scope of the process, (which is still a little fuzzy). I am still early in the process, but I am satisfied with what I’ve encountered so far. One suggestion would be to include more information to consumers on their roles and responsibilities, timeline of account settlements etc.. The lack of upfront info was a bit disappointing, graphics aren’t straight forward and not helpful, I prefer a straight forward text.
Dear Andrew,
Thank you for taking the time to share your thoughts with us.
We’re delighted to hear that your initial point of contact was informative and that you’re satisfied with the process so far. We understand that navigating this journey can feel complex, especially in the early stages, and we sincerely appreciate your patience as everything comes together.
While we strive to provide clear guidance on roles, responsibilities, and timelines, we recognize that everyone absorbs information differently. Some clients find visual aids helpful, while others prefer a more straightforward, text-based approach. We do our best to accommodate different preferences, but we completely understand that expectations may vary. Your insights are invaluable, and we’ve shared your feedback with the appropriate team to help refine our communication moving forward.
Our team is always here to support you, and we’ll be reaching out to see if there’s anything we can clarify or assist with.
We look forward to speaking with you soon!
Reviewed Oct. 31, 2024
I was referred to Alleviate by my sister who's also in the program. I got into the program to consolidate my debt and then they would negotiate on my behalf. The enrollment process was pretty good. I was very satisfied with the service up-to-date that I received from them.
Maria,
Thank you so much for taking the time to share your thoughts with us! We’re so happy you’re satisfied with our program and are always just a call or message away if you or your sister need anything.
Reviewed Oct. 31, 2024
I liked the approach of the person that I worked with. I felt very comfortable and he was listening to me. The enrollment process was pretty easy.
Trina,
We’re thrilled that you felt heard and comfortable with our representative!
We’ll be here to support you every step of the way, so please don’t hesitate to reach out with any questions or concerns as you go along. We’re always here to listen and help!
Reviewed Oct. 31, 2024
The people at Alleviate Financial Solutions are thieves and crooks. They will not honor their agreements and cannot be trusted. They kept fees for settlements that were not settled. We canceled the program and they still kept the fees for deals that never went through. They also tell you upfront about a debt consolidation loan, that they will not actually give the client. Be careful because what they say on the phone and what they actually do are not the same. I would highly suggest you do not do business with Alleviate.
Thank you very much for sharing your thoughts with us, Dave.
We sincerely apologize for any inconvenience and dissatisfaction you've experienced, and we truly appreciate the chance to address your concerns.
To clarify, as a performance-based company, we apply our service fee only after a client authorizes a settlement we've negotiated on their behalf, as outlined in our signed agreement.
Additionally, while we collaborate with partnered lenders who provide loan options, each lender follows its own guidelines and regulations. We apologize for any disappointment you may have experienced in this regard.
Please know that we take your feedback very seriously. A member of our management team will be reviewing your file and reaching out to you.
Thank you again for your patience, and we look forward to connecting soon.
Reviewed Oct. 31, 2024
I got a call from Alleviate, and it was pretty much my last straw. I had to use credit cards to pay forthcoming bills with and with the interest rate that it was, it was shooting my foot. Setting things up with Alleviate was extremely easy. I was listening to them. And by the figures I was given, I would have been 96 years old by the time I got the particular amount of debt paid off. With them, it was only $20,000 something worth total. And with the interest rate, it's set up to where you can never catch up. So, the way Alleviate has got it lined out, it was a whole lot easier for me to go that route than it would be to continue on the path that I was. I was paying roughly anywhere from 850 to 1,000 in credit card debt every month. And now, I'm paying 482.
I'm only two and a half months into the program. They got a portal set up where I can review everything that's going on. And if I have any questions or concerns, I can reach out. They'll answer everything best as possible, and it's extremely convenient for an individual like myself. If somebody is in any type of debt situation with trying to get consolidation going, I would highly recommend Alleviate.
Walter,
Thank you so much for taking the time to leave such a thoughtful review!
We’re truly grateful to support you during this challenging time, and it’s great to hear that the enrollment process felt straightforward. Keeping our clients informed about their options is really important to us, and we’re so glad you chose us to help tackle your debt!
We’re thrilled to have been able to cut your payments nearly in half, making them much more affordable. We’re here to support you every step of the way, and it’s wonderful to know you feel comfortable reaching out to us. We’re always happy to help.
Thank you again for your kind words and recommendation. We look forward to staying connected and helping you achieve the debt-free future you deserve!
Reviewed Oct. 31, 2024
We had a bunch of credit that we needed to pay off and Alleviate was one of those that sent me a deal in the mail. The rep I spoke with on the phone, Charles, was nice. He was pushy though and I didn't know if I wanted to do it or not. But other than that, he was concerned about me doing it to pay off them so that wouldn't take me so long to pay it off. It was a great experience with Alleviate but we cancelled the program. They kept taking their time to do it and they said it would be three to four months before they could get it under control. I was antsy about it. All the bills were coming at me and I would just pay them when I could.
The first time I called Alleviate, they didn't even take out the money that they needed to until the end of the month. They were supposed to take it out on the 4th so that delayed them doing anything. By that time, I owed them another payment. The customer service did not get back to me. We finally got the check back that we had first written them and it took them a while. But if it had not been like that, I would have probably gone ahead with the program.
Thank you for sharing your experience with us, Jana.
We sincerely apologize for any challenges and inconvenience you may have encountered and truly value the chance to address your concerns.
While we’re pleased to hear you had a positive experience in some areas, we regret that your initial experience may have fallen short.
After a thorough review of your file, we understand that the first scheduled payment was returned due to incorrect banking information. We apologize for any confusion or disruption this may have caused and appreciate your cooperation in updating your information and rescheduling the payment.
We understand the anticipation of obtaining settlements as early as possible, and while the first settlement typically occurs within the program’s first four to six months, we feel confident we could have supported you in achieving your debt resolution within the agreed time-frame had your program continued beyond the first month.
Please know we take your concerns seriously, and a member of our management team will be reaching out to discuss this with you in more detail. Thank you for your patience, and please expect our call soon.
Reviewed Oct. 31, 2024
It would cost less on a monthly basis to go with Alleviate than to face my debt on my own. I consolidated my credit card payment through them but I haven't seen any support yet. I received emails and phone calls from the credit card companies, and I have forward them to an email. But I've only gotten a docket response, so far. I would like to hear from Alleviate about what they have found out, but I haven't yet.
Sherry,
Thank you for sharing your feedback with us.
We apologize for any challenges you may have encountered, and we appreciate the opportunity to address your concerns. Please know that we take them seriously and will be reaching out soon to discuss them in more detail.
We appreciate your patience and are dedicated to supporting you throughout this process.
Reviewed Oct. 25, 2024
I was putting an end to my credit card debt and connected with Alleviate. The program will go into effect in November. It’s for three years, and I'll be paid off with the debt. It's a lot better than the payments I was sending to the credit card companies. Some of their interest rate were outrageous. I've already recommended Alleviate to a friend.
Carlos,
Thank you so much for sharing your thoughts with us! We’re incredibly grateful to be part of your journey toward a debt-free future and are fully committed to guiding and supporting you along the way.
We’re thrilled we could help secure a better payment than before, and it means a lot that you’ve recommended our services.
We greatly appreciate your feedback and are always just a message or call away if you need anything.
Reviewed Oct. 18, 2024
Alleviate Financial called me, and I talked to them about how to take care of some of my bills and help me with my credit. I haven't been able to pay them, and it's affected my credit really bad. Alleviate is helping me get this taken care of so I can get my credit back. The rep explained the program to me really well. She answered all my questions and was really nice and very informative. The information that she gave me and the things that she said that I could do myself to help me get out of this bind were very informative and really helped me. She gave me confidence and I feel I can accomplish what she set for me. Alleviate is a company that is very friendly and will help you solve your problem.
Angela,
We’re truly grateful that you gave us an opportunity to help you achieve the debt-free future you deserve!
We’re thrilled our representative provided a wonderful and informative experience and left you feeling comfortable with the process. Your kind words mean a lot to us and we’re always here if you need anything.
Thank you for taking the time to share your thoughts with us!
Reviewed Oct. 16, 2024
The company is very helpful by offering to break up my monthly payment into two smaller amounts. One problem I have had was trying to change the dates the monthly payments come out. It was frustrating to get the person to understand what I wanted to do. We settled for particular days every month.
Michelle,
We apologize for any difficulties you experienced and are glad we were able to adjust your payments accordingly.
We genuinely value your feedback and will be reaching out to you soon to ensure that all your concerns are addressed.
Thank you so much for taking the time to share your thoughts with us.
Reviewed Oct. 16, 2024
Alleviate Financial is one of the main ones that have been able to work with me. So far, customer support has been really good. They've been extremely helpful and informative. Any questions that I've had have been easily either answered or routed to an area where I could get that information. We're barely starting but it feels that there has been some relief even it's just peace of mind as of right now.
Rayalbert,
We’re so glad we’ve been able to help give you peace of mind and some relief! We’re delighted to have provided you with excellent support and will continue to be here for you every step of the way. Thank you very much for taking the time to share your experience with us!
Reviewed Oct. 16, 2024
The first person that I spoke to explained everything and the next person that spoke to for verification seemed knowledgeable. At first, it was hard to understand the second person because she talked so fast and had an accent. I had to keep telling her, "You need to slow down. I can't understand what you're saying." She finally slowed down and I could understand her. My concern was how badly was it gonna affect my credit. They said, "The first three months, it has to show that you're delinquent. After six months, you should start seeing the turnaround." I asked what that meant and they told me that as long as I'm making the deposits into Alleviate and they get with all my creditors, then my credit should start to rebound.
Elana,
Thank you so much for taking the time to share your feedback with us.
We sincerely apologize for any challenges you've encountered, and we genuinely appreciate you bringing this to our attention. We understand that you’ve had a conversation with a supervisor to discuss your concerns in detail and to provide further clarity on the matter.
Our ultimate goal is to support you in achieving the debt-free future you deserve, and we are fully committed to being with you every step of the way.
Please know that we truly value your feedback and are always just a call or message away if you need anything.
Reviewed Oct. 16, 2024
I found Alleviate Financial on Credit Karma and the program itself would have been great if I was in a position where I couldn't pay my bills and I was already there. However, it's not what it was represented as. They weren't clear during the enrollment. They said, “We'll reach out to your creditors to get deals worked out.” What they didn't say was after people quit paying their creditors so long, they're desperate for it. I was under the assumption that Alleviate Financial worked with the creditors, not against them. I have since canceled everything because I didn't realize it was just letting everything go in collections. But the second girl who called to walk me through everything, Maria, was amazing.
Dear Michella,
We genuinely appreciate your feedback and apologize for any inconvenience you may have experienced.
We aim to provide informative and positive experiences and sincerely apologize if that was not your initial experience. We take your feedback seriously and will look into this further to ensure transparency at every step.
Our program is specifically designed to support individuals facing financial hardship, and we make it a priority to confirm this status with all clients during the enrollment process. While we recognize that our program may not be the right solution for everyone, we are proud to have helped many individuals in hardship resolve their debt by negotiating settlement offers with creditors.
We are delighted that you had a positive experience with Maria, and will be reaching out soon to discuss your feedback further.
Again, we apologize if we fell short of your expectations and look forward to connecting with you soon.
Reviewed Oct. 16, 2024
I was previously going with Beyond Finance but now, Alleviate seems to have a better program. I appreciate their help and look forward to working with them. They have phone numbers where I can call if I need help. Everything's been well and I'll stick with them.
Juan,
We are delighted to have you on board and are pleased you've had a positive experience with us! We are committed to supporting you every step of the way and are always available if you need anything.
Reviewed Oct. 16, 2024
The reps did a good job, and the enrollment process was swell. The customer service is very good too. They explained that they would take care of the people and work on my behalf in making sure that they take care of things as far as how the payment would go and that they would work with the billers. The program is very good. It will impact my life very well as far as helping me with my debt.
Barbara,
We pride ourselves in providing excellent service and we're over the moon that you've had such a positive experience from enrollment until now! We're thrilled that you're happy with the program and we're so grateful to be working with you to tackle your debt.
Thanks so much for your feedback and for trusting in our program.
Reviewed Oct. 15, 2024
Alleviate Financial Solutions explained everything. I didn't understand everything, but they explained it. It makes sense. And we're moving on. The only setback is I gotta wait in line on the phone. I understand that. But they have a system where when I call, if I couldn't get through, instead of holding the phone for four hours, they would call me back and they would. I used it twice today and they called me back and went over whatever problem I had and there was a plan for it. Also, they have sent me emails from the bank where my money would go to. They sent me emails from the legal department in case I started to get all these calls from not paying my bills. And they told me to forward anything that they might send me in writing to them. That's a lot of potential and they got an A+. But we still got a long way to go.
Thank you so much for taking the time to share your thoughts with us, William!
We sincerely apologize for any long wait times you may have experienced. However, we are delighted that our callback system efficiently returned your call and assisted in resolving the issue.
We look forward to collaborating with you and are committed to supporting you every step of the way.
Please feel free to reach out if you need anything.
Reviewed Oct. 15, 2024
When those moments arise in life that take one by surprise and can alter reality in ways you didn’t expect. It’s comforting to know help is out there to assist in that, “Life Happens” instance. And that is exactly what AFS has done for me. Help indeed, for ‘One’ in need. Thanks again for all the help! 2024 is already so much more! Dan R.
Daniel,
We understand that life can throw you curveballs, and we're right there with you!
We’re grateful to be a part of your journey toward a debt-free future and are excited to see what we can accomplish together.
Your feedback means a lot to us, and we're thrilled to be able to help.
Reviewed Oct. 15, 2024
I needed a loan and the lending process with Alleviate was fast and simple. The questions were basic.
Hi Helen,
Thank you so much for your kind words and for leaving us a 5-star rating! We truly appreciate your feedback. I wanted to take a moment to clarify a small point—Alleviate Financial itself is not a lender. We specialize in helping consumers resolve their debts through our debt resolution program. While we do offer a Fresh Start Loan option through third-party lenders, this usually requires a minimum of six on-time deposits into our program before you're eligible to apply.
If you have any further questions or need assistance, feel free to reach out!
Reviewed Oct. 15, 2024
I'm a widow who owns a house worth over a million dollars, cars all paid for, and no bank would give me the reverse mortgage. They wouldn't give me a home equity line and it didn't make any difference what I do because I'm a woman in our society and I'm 74. And that really irks the crap out of me. So, Alleviate's rep, Jacob, and I talked. And we're going to pay off all my credit cards that I ran up helping what I thought was a friend because she had dementia and neither her family or the court would take care of her. So, now I have to pay them off because she's now suing me for $10 million. I've been dealing with Jacob and I feel comfortable with him. I email him all the time and ask him for things. And he responds.
But I'm a little confused right now. It’s like you're thrown out there and then nothing. The program also terrified me, but it’s just the process. It hasn't been that long and I have so much going on. I'm still in the beginning of the process. There's a service called Forth where they put the money in a savings account in my name. I make two deposits a month, then we'd go from there. But the initial phone call that I got from whoever it was did not do a great job. because I got no information. And it took them a whole bunch of time to even get stuff to me. So, Jacob had to send it to me.
Thank you for taking the time to share your thoughts, Kathleen.
We sincerely apologize for any confusion you have experienced and truly appreciate the opportunity to work with you in resolving your debt.
We understand that you may still have questions, and we want you to know that we're here for you every step of the way. While we've reached out several times to connect, we haven’t yet been able to reach you.
Please feel free to return our calls at your earliest convenience.
We’re eager to address your concerns and ensure you feel fully supported. We look forward to speaking with you soon.
Reviewed Oct. 15, 2024
I've been overwhelmed with debt and barely making it day-to-day. Alleviate was recommended from my best friend and when I called the lady that was recommended to me, she called me back. We went through my debt then they approved me. She made it very seamless and explained everything in common terms that I could understand. Then I had one call afterwards to verify everything.
Debbie,
We are honored to support you during this challenging time and are heartened to know that your best friend recommended our services!
We are thrilled that you had a smooth onboarding and are glad that everything was explained in an approachable manner.
We will be here to support you at every step, from updates to settlements and everything in between. Please feel free to contact us throughout your journey if you need anything!
Reviewed Oct. 4, 2024
Alleviate was great. The guy that I was talking to was awesome. His customer service was great. He got me into it. The sign up was quick. The customer support was vey helpful. They walked me through everything that needed to be done. I got my dashboard. I'm good. The process was simple and easy.
Danielle,
We’re delighted you had a fantastic experience with our team and have access to your dashboard. Please don’t hesitate to contact us if you need anything. We’re happy to help and thank you for your review!
Reviewed Oct. 3, 2024
I was trying to get a loan and Alleviate talked me into a debt consolidation. I make a payment to them every month then they deal with the creditors and get the balance lower. And then they pay my debts off. I had done that before, so I knew what it was like and it wasn't a surprise to me. They were very helpful as far as answering my questions and I know it'll work out. But if a friend asked me about it, I'd tell him, don't do it. It was not what we wanted to sign up for and they pushed that on us instead of a loan.
Thank you for taking the time to share your feedback, Donald.
We sincerely apologize if we did not meet your expectations, and we truly appreciate you bringing this to our attention. While we understand that our service may not have been exactly what you were looking for, we’re grateful for the opportunity to assist you with your debt resolution.
We’re glad you found our team helpful and are confident in our service. We take all feedback seriously and will be reaching out to you to address your feedback in greater detail.
Thanks again for your feedback.
We look forward to speaking with you soon.
Reviewed Oct. 2, 2024
Both of the people that I've talked to with Alleviate so far have been really cool. The service has been good. They've been very prompt. I called them once with some questions when I first got logged in to my account, and they were very professional and helpful. They put me on a debt restructuring program. I've not been on the program long enough yet to realize the benefits of it and none of the debt has been settled yet, but I'm happy with it.
Nicholas,
We truly appreciate your feedback and are excited to join you on this journey together. We are thrilled that you've had a positive experience with our team and are glad that you were satisfied with our service.
We can't wait for you to start seeing results, and we are always just a call away if you need us. Thank you for taking the time to share your feedback with us!
Reviewed Oct. 2, 2024
The reps were thorough as far as what the program entailed. We looked through all the details. However, it's been a very new experience and I'm still nervous about the whole situation. My credit card companies are calling.
Thank you for taking the time to share your thoughts, Kristina.
We truly appreciate your feedback and completely understand feeling a bit nervous when starting something new. Just know that we’re here for you every step of the way.
If creditor calls start getting overwhelming or if you have any questions, don’t hesitate to reach out. We’re happy to help and guide you through the process.
We’re here to support you, and we thank you again for your thoughtful review!
Reviewed Oct. 2, 2024
I signed up with Alleviate and it was easy. The customer support was very good too. They were very easy to deal with and they explained the program very well. They asked me first. “Can I go into your credit history and see what you're late on or what you owe on, how much?” They then gave me an amount that I could be paying instead of what I was paying and it was up to me whether or not I wanted to do it. It sounded good to me ‘cause it was a lot less than what I was paying. They just took the first payment out, and I haven't started paying on the bills yet.
Donna,
We are thrilled that you found our sign-up process straightforward and pleasant. We are committed to providing excellent service and are delighted you experienced this with our team.
We understand that times are tough, and we are overjoyed that we were able to offer you a significantly lower affordable monthly payment compared to what you were previously paying!
We are excited to be part of your journey and look forward to seeing what we can achieve together. Thank you very much for sharing your experience with us.
Reviewed Oct. 2, 2024
Signing up with Alleviate was fairly easy. Their reps helped me set up the repayment program so I can get out another debt load. Corey called me up and they got me going the next day. I gave them my first payment last week and so far, I'm fine with the program. It's juts that I've been getting all these nice calls from the credit card companies and I've been giving them the phone number to Alleviate.
Thank you for taking the time to share your thoughts with us, Jennifer.
We’re thrilled that you found the sign-up process easy, as we aim to make it as seamless as possible. We’re also glad you had a positive experience and want you to know that we are here to support you every step of the way.
If you start to receive excessive creditor calls or have a simple question, please feel free to contact us. We’re happy to help!
Reviewed Oct. 1, 2024
When I was looking to do debt consolidation or a loan to dig myself out of the hole, Alleviate contacted me. I'm a sensitive person, so I pay a lot of attention to tonation and metaverbals, and the rep was being friendly in a relaxing way. They set up a program where I'm paying into an escrow account in which they collect the money then contact the creditors and work on a solution. Overall, it's been positive experience. They're a group of people that have the knowledge to help with certain situations and their fee to do business isn't that bad.
Austin,
We are truly thankful for the opportunity to work with you in overcoming this challenging situation and we appreciate you taking the time to leave a review.
We are deeply passionate about our work and prioritize treating our clients with empathy and respect. We are glad that you felt this reflected in your experience. We are also pleased that you found our team helpful and our service fee reasonable.
We are here to support you throughout this journey, so please feel free to reach out if you need anything.
Reviewed Oct. 1, 2024
I had some financial stuff going on that was getting worse. Alleviate was calling me and I decided to have a conversation with them. I signed up for their debt resolution program and the process was straightforward. It was three days total but some of that was me. I wanted to do my research first. I liked their rating with the Better Business Bureau and their reviews are really good as well.
Sara,
Thank you for taking the time to leave an honest review.
We completely understand the importance of doing thorough research before joining a financial program, and we're honored to support you during such a challenging time. We take great pride in maintaining our A+ rating with the Better Business Bureau, and we’re thrilled to know our reputation met your expectations!
We truly appreciate your feedback and are excited to see what we can achieve together.
Reviewed Oct. 1, 2024
The enrollment process was very informative and easy to do. They walked me all the way through it, which was great. They made sure that I had a complete understanding of everything. The rep broke down how it was gonna be. They would get in contact with my creditors and have a conversation with them by setting up a program. I would pay them a certain amount per month and with that, they would take care of those creditors. They would work with them to get a better rate for me to make sure that I'm not getting overcharged for those debts that I have at the present time.
Thank you so very much for taking the time to share your thoughts with us, Anthony!
We’re delighted that you found the enrollment process informative and straightforward and that our team took great care of you, ensuring that you had clarity throughout the process.
Please know we’ll be with you every step of the way and are always here whenever you need assistance.
We truly appreciate your feedback and are honored to be part of your story toward a debt-free future!
Reviewed Oct. 1, 2024
I've been trying to get through to the old people who had my account several months ago but they weren't answering my questions nor getting back to me. So, I was happy when Alleviate called. I asked questions and they answered. They were great when I kept asking the same question because I wasn't sure I was understanding. So, they were patient, which I appreciate. I was confused and they could sense that it was very hard for me. They took their time and they understood. When I said I'm gonna have to think about it and I'm gonna have more questions, they told me to call back. And when I did, they were there and answered my questions. If I had questions on different areas, the reps from Alleviate gave phone numbers of who could help me and who my direct person contact was. So they were super.
Ellen,
We’re thrilled that you gave us the opportunity to work on your accounts, and we couldn’t be happier to hear that you’ve had such a fantastic experience with us!
Helping people is truly at the heart of what we do, and it brings us so much joy to know that your experience reflected that passion. We completely understand how confusing it can feel when starting a new financial journey, so it warms our hearts to hear that our team eased your concerns and ensured you felt comfortable and informed every step of the way.
Please know that we’ll continue to be here for you. Whether you have questions, concerns, or simply want to chat about your progress, we’re always just a call away!
Thank you so much for taking the time to share your experience with us. We truly appreciate it and can’t wait to connect with you again.
Reviewed Oct. 1, 2024
This experience was very informative and smooth sailing, they worked with my availability when it came to speaking about my finances which I really appreciate because I work Monday-Friday 8-6. They were overall very helpful, understanding & went through the game plan thoroughly with me so I knew what would be expected of me to finally be debt free.
We understand the importance of being available to assist, and we're so glad you've had a wonderful and smooth experience, Anthony!
We're thrilled to join you on this journey and want you to know that if you have any questions or concerns, or simply want to chat about your progress, we are here to help. Please don't hesitate to contact us.
Thank you very much for taking the time to share your feedback with us. It means a lot to us.
Reviewed Sept. 26, 2024
I am so grateful to have found this program. It gave me mental strength to overcome difficult times. I am grateful to all the staff who work there. Although the United States is a financial powerhouse, there is a lot of suffering behind the scenes. Thank you for guiding me from the dark side of the world to the bright side.
Soon Soung Kwon,
We’re truly grateful to support you during this challenging time and are committed to guiding you through this journey together.
We’ll be here for you every step of the way, so if you need anything at all, please don’t hesitate to reach out.
Thank you very much for taking the time to share your thoughts with us!
Reviewed Sept. 26, 2024
The company has not done anything yet to help me so I can't give a better rate. That is the best I can do at this time until the debtors get off my back and the company start paying them, so my cc companies are calling and raise the money on my accounts.
James,
Thank you for taking the time to share your thoughts with us. We truly understand and appreciate your feedback.
We’re grateful for your trust and are excited to partner with you on this journey toward a debt-free future. Please know that we’re here to support you every step of the way, and we’ll be reaching out to you soon to discuss any concerns you may have.
Thank you for giving us the opportunity to address them, and we look forward to speaking with you.
Reviewed Sept. 26, 2024
From the very first interaction, their team was professional, knowledgeable, and empathetic to my situation. They took the time to fully understand walked me through their process, any questions I had were addressed. If you're looking for a reliable, compassionate, company, I highly recommend Alleviate Financial. They will go above and beyond.
Desiree,
Thank you so much for taking the time to leave such a glowing review and thoughtful recommendation! We're thrilled to hear that our team provided you with information and was patient throughout the process, answering your questions and making sure you felt comfortable every step of the way.
Empathy is at the heart of what we do, so it’s incredibly rewarding that you felt that from our team. We are truly passionate about helping people, and we’re honored to be part of your journey toward a debt-free future.
Please feel free to reach out if you need anything.
Reviewed Sept. 26, 2024
Agents are very helpful, they go above and beyond to make sure the clients understand all aspects of the program. There is no judgment. Agents are very understanding of their clients' needs. The Agents work very hard to help their clients achieve their goals of becoming debt-free. And for that, I am grateful for.
We are proud to provide excellent service and are delighted that you have had a great experience with our team, Donna!
We understand that life can be unpredictable and we are thankful for the opportunity to assist you on your journey towards a debt-free future.
We are committed to supporting you every step of the way, so please do not hesitate to reach out to us with any questions or concerns. We are happy to help and truly value your feedback!
Reviewed Sept. 25, 2024
Highly recommended! I have nothing but great things to say about this company. Started out with lots of debt, headaches and stress, and ended up free and clear. The overall experience was amazing! The representatives were very honest, transparent and helpful throughout the process. Hopefully I never have to go through this, but if I do I know who to call.
Jose,
Your feedback has truly brightened our day!
We’re deeply honored to have been part of your debt-free journey, and we couldn’t be prouder of everything you’ve accomplished. We know the road wasn’t easy, and we sincerely appreciate the trust and patience you placed in us along the way. Congratulations on reaching this incredible milestone!
Transparency and honesty are at the core of what we do, and we’re thrilled that this was reflected throughout your experience.
It’s heartwarming to hear that your experience was so positive that you’d recommend us to others. There’s no greater compliment than that.
Thank you for taking the time to share your feedback and for your glowing recommendation. We’re so happy to have been of assistance, and we’re always here if you ever need anything in the future.
Reviewed Sept. 25, 2024
I followed their instructions calling 5 days before my first due date to have it changed. After getting options & asking to cancel all together, I was transferred to another rep. I was given more options & told my due date would be pushed out 2 months from Sept 25 to Nov 25 & they would see about a lower payment to start with. So I agreed to stay enrolled. Today I wake up only to find nothing was changed & they drafted the original payment from my bank leaving me overdrawn once it clears. I called soon as they opened only to be told there is nothing they can do now to stop the payment till it is processed. I then called my bank only to find out that due to the way it was sent through they can not stop it either. Instead of helping with my debt they've only made it worse.
Dear Stephen,
We sincerely apologize for any inconvenience you've experienced and greatly appreciate you bringing this to our attention.
Please rest assured that we are taking your concerns seriously and are conducting an internal review of the matter. While the draft is still pending on our end, we've assigned a member of our management team to reach out to you directly to address this and discuss the next steps.
Your feedback is invaluable to us, and once again, we apologize for any disruption this may have caused.
Please expect our call soon.
Reviewed Sept. 25, 2024
I went through initial welcome process to include setting up payment arrangements. Left call with Aileen ** thinking it was all set. After trying to log into my account but unable to validate, I wrote in to the “help” email provided by Aileen but never got a response. After bank draft did not occur, I called in to see what was wrong. Another agent advised I had not been enrolled but didn’t see any open items. She advised another team would call to finish enrollment. 5 days later they never called. I sent another email but never got a response. Only got response after submitting CFPB complaint due to me not paying my bills and their failure to follow through with enrollment.
Thank you for reaching out, James.
We sincerely apologize for any difficulties you've encountered and genuinely appreciate your feedback. Please know that we are actively looking into this matter, and a member of our management team will be in touch with you soon to discuss it further.
Once again, we apologize for any inconvenience this has caused and look forward to connecting with you soon.
Reviewed Sept. 24, 2024
The rep I spoke to yesterday was very informative and knowledgeable about how to handle my financial situation. However, I found her tone slightly condescending as she kept implying “per your welcome packet” as if I had memorized the packet and every detail. All other interactions have been pleasant with other agents. I do not like the portal layout and system and that it is not called Alleviate.
Edwina,
Thank you so much for taking the time to share your feedback with us.
We genuinely appreciate your insights and want to assure you that we take all feedback seriously as we strive to provide a positive experience in every interaction. We sincerely apologize if we missed the mark this time.
We will investigate this matter further internally and have assigned a dedicated member of our management team to discuss your concerns in detail.
Regarding your concerns about the portal, I understand how important this is, and have forwarded your feedback to the appropriate team.
Thank you once again for sharing your thoughts with us.
Reviewed Sept. 23, 2024
I heard about Alleviate Financial through my boyfriend who has used them before to get out of a sticky situation. And I chose to use them because the initial call that I got was pleasant. It didn't seem like there was any runaround like a couple of other companies that I had spoken to. So, it seemed much more transparent and straightforward with how the fees are applied from what I pay. My total debt is $8,200 and Alleviate took what I'm paying now. So, all my bills together are 345 a month to pay all three cards. And they got it down to 299 a month. That's not a huge difference, but for me, it is. It helps me immensely monthly. It also helps me because before I called, I was paying the minimum payment, which was paying the interest fees that came every month. So, the card debt was never going down. From my notes, it sounds like there is no more interest building. We're just paying down what's owed.
I have the client portal and I can easily get on it. There are two different ones that I've now signed up for, one with Alleviate and then one with an affiliate to their company. I can look at what's going on with the account, make the payments and upload documents. It's simple. Alleviate is incredibly easy to work with and they work with us very well. I was listing, down to the paper products, toilet paper, and paper towels that I buy for my house, and they take into consideration every financial burden to come up with plans for people. The people that you talk to treat you like a human instead of just another account. But once I'm paid off, I'm never getting back into debt again. It's too hard to manage with the interest rates.
Jenicka,
Thank you so much for taking the time to share your thoughts with us!
We’re honored that you chose Alleviate to help you through a challenging time, and it means the world to us that you’ve found our support helpful. Our goal has always been to ensure that our clients feel cared for and supported as they work toward a debt-free future, so it’s wonderful to hear that you’ve had such a positive experience with our team from the very beginning.
We also pride ourselves in transparency, so it’s great to know you’ve found our program more straightforward and clearer compared to others. We understand how stressful financial hardships can be, and we’re so happy we could help you find a monthly payment that better fits your needs.
While creditors control their interest rates, we’re committed to negotiating the best possible settlement on your behalf.
Lastly, we’re thrilled that you find our portal easy to use and that working with us has been a positive experience overall. We’re here to support you every step of the way, so please don’t hesitate to reach out if you ever need anything!
Reviewed Sept. 22, 2024
I have compounding interest on credit cards that I can't seem to get out from under. I called everybody and the person that I dealt with at Alleviate was very nice and proactive, while the other ones didn't call me back. So, I went with Alleviate and applied for a debt consolidation where they will try to reduce the interest rate on my credit cards, so I can get them paid off. Their rep asked me a bunch of questions then she ran a soft credit pull. We decided which accounts they were going to handle for me, then I got a welcome packet and signed up for that.
After that, I set up my account online to make my draft into that account to start building that fund, so that when they settle with the insurance company over some interest, we can start making payments to the credit card companies. So far, my experience with Alleviate has been really good. If they can save me the money that they're going to try to, then the price will be worth it. They said they have a 56% success rate, so we'll see.
Kelly,
We truly appreciate that you took a chance with us and are glad that you found us to be kind and proactive, and that you have had such a positive experience! We want to clarify that our goal is to achieve settlements at 55% and we will make our best efforts to do so.
We are excited to see what we can achieve together and genuinely appreciate your feedback!
Please feel free to contact us with questions or concerns along the way.
Reviewed Sept. 22, 2024
I reached out to Alleviate for them to help consolidate my debts. During the enrollment process, I just answered a few questions and told them my situation, and they were there to help. They made me feel very comfortable. They knew exactly what I needed. So, they were what I wanted.
Deborah,
Thank you for sharing your positive experience with us! We’re delighted that you chose us to help resolve your debt and are so happy that you felt pleased and comfortable with our program. We are here for you every step of the way and are always just a phone call away if you need anything!
Reviewed Sept. 22, 2024
There was a phone call that I answered out of the blue with some company, and they were trying to get me a loan for my unsecured debt. I chatted with them. They couldn't help me, so they referred me to Alleviate. They put me in touch with somebody. I stayed on the phone for at least over an hour for the enrolment, but it was all explaining everything that would happen. It was easy. The guy was really knowledgeable, answered all my questions, and it was helpful. At the end of it, I didn't have any pending questions or was not understanding anything that was gonna happen. So far, so good. My first payment went to them today. After the payment, they'll start contacting my debt holders and then start negotiating with them. So if people start calling me or try to arrange other things, I'm supposed to let them know.
Christopher,
We’re thrilled to hear you had such a positive experience and that everything was clear after speaking with us! Please know we're here to support you every step of the way. If any questions or concerns come up, please don’t hesitate to reach out. We’re always happy to help!
Reviewed Sept. 22, 2024
The enrollment process at Alleviate Financial was very good. So far, the program is good.
Ravindra,
We’re so glad your enrollment process was great and that you had a positive experience. We appreciate your feedback and thank you for your review.
Reviewed Sept. 22, 2024
I lost part of my job and I wasn't making enough money. I called Alleviate and going through their program, it doesn't make me feel as bad and as guilty not paying what I owe people. But at least, it's helping me out and it's still paying them in the long run. And that makes me feel better. I believe that you are your own responsibility and you need to take responsibility for your actions. Alleviate's reps were very nice. Alicia was amazing and she walked me through what the program was. When I was still very nervous about it, I talked to her manager and she walked me through the process as well, letting me know the way they do certain things. They explained that the creditors were still getting paid, but they weren't getting the interest on top of everything else. I was very scared about it but Alleviate's reps calmed my nerves.
My biggest thing was my credit score going down because that is one of the hardest things, to be able to know that you're good for a minute then all of a sudden, your credit score drops. And if an emergency happens and you need to have credit but you don't have it, Alleviate also assured me that it wouldn't take long for me to build my credit back up to where it's currently at. What impressed me the most was that they actually just wanted to help. But this is just the beginning of my debt settlement. So, we will see how it goes in the future here. If you're struggling and you need the help, go with Alleviate. And even if it's something that you decide not to go with, they will listen.
Amanda,
Thank you so much for sharing your thoughts with us!
We’re truly grateful to support you during this challenging time and to be part of your journey. It’s fantastic that our program has helped you feel more positive about the situation. We know life can be unpredictable, and we’re glad we could offer some relief and a plan for achieving the debt-free future you deserve.
We want you to know that we’re here for you every step of the way. If you have any questions, concerns, or simply need someone to talk to, please don’t hesitate to reach out.
It warms our hearts to know you felt our genuine desire to help because that’s exactly what we aim to do. We’re thrilled that you’ve had a positive experience with our team, and we look forward to connecting with you again!
Reviewed Sept. 22, 2024
It was very pleasant with the rep. We had constant back and forth in regards to me asking him questions and him explaining things to me fully. I’m still a little confused, though. I don't understand when it comes to them telling me I am not supposed to make any payments to any of the creditors because they're in the process where they're negotiating a payment back to them. They told me that within 48 months of paying off the amount that they said, I would satisfy whatever I owe and within six months, my credit score will go down. But it'll rise back up once they negotiate with the creditors and start to pay them out of the money that I put into the secure account.
If you're dealing with a lot of debt and you would like to see how you could try to manage it in a more constructive way, Alleviate is worth a try. If you have seven credit cards, and you wanna put five in this program and try to maintain the other two on your own while they try to figure out the other five, that's something that will work. But if you have seven and all seven need to be in here, I wouldn't advise you to do it ‘cause now you don't have any credit at all.
Leon,
Thank you for your valuable feedback! We’re delighted to hear that you found our team pleasant.
At Alleviate, we strive to deliver a positive and insightful experience, and we sincerely apologize for any confusion you may have encountered. We appreciate the opportunity to clarify your concerns, and we’ve assigned a dedicated member of our management team to follow up with you directly.
Your feedback is incredibly important to us, and we look forward to speaking with you soon.
Thank you once again for sharing your thoughts!
Reviewed Sept. 21, 2024
Enrolling for a debt consolidation with Alleviate Financial Solutions was simple. They're nice on the phone and knowledgeable.
Jennifer,
Thank you for taking the time to share your thoughts with us! We’re delighted you found enrollment in our debt-relief program simple and are so glad you’ve found our team knowledgeable and kind.
We will be here to support you every step of the way, so please feel free to contact us with questions or concerns. We're happy to help!
Reviewed Sept. 21, 2024
I talked to a debt relief specialist and they told me what could be expected, I can determine right then and there if I was interested, and if I was interested, we'd be able to proceed. After that part, we talked to the welcoming team. The rep has been decent in calling me back if I call and we miss each other's phone call and the price is reasonable.
We are delighted to have you on board and are pleased you have had a positive experience and a more affordable payment. Thank you, Dawn, for taking the time to share your experience! We are here if you need anything and look forward to helping you achieve the debt-free future you deserve.
Reviewed Sept. 21, 2024
I liked the Alleviate guy I talked to and I signed up with them for debt consolidation. The process was kind of lengthy but it wasn't hard. There were just a lot of questions. But my interactions with their team went well and so far, the program has been good and the price is fair.
Thank you so much for your 5-star review! We're glad to hear that your experience with our team was positive, and we appreciate your patience with the process. We strive to make the journey as smooth as possible while ensuring we have all the information needed to support you effectively. If you ever have any questions or need assistance, feel free to reach out. We're here to help!
Reviewed Sept. 20, 2024
Alleviate contacted me due to an inquiry about a loan to consolidate debt. I had two choices and their fee was 2% cheaper. Their reps were very thorough, helpful and patient. They were educated and knew what they were talking about. I was skeptical but they made me feel more at ease. So far, it's been good.
Deborah,
We completely understand how joining a financial program can bring about some skepticism, and we're truly grateful for the chance to help you achieve the debt-free future you deserve.
We're here for you every step of the way, and we're so happy to hear that you've found our team helpful and patient. It warms our hearts to know that we've been able to help you feel more at ease and want you to know that we are here if you need anything.
Thank you so much for taking the time to share your thoughts with us.
Reviewed Sept. 20, 2024
I got the ad in the mail and Alleviate Financial made the quickest offer. The enrollment process was very easy. After I talked to the representative, she gave me the information. She emailed the paperwork and I signed and returned it. There were a few more conversations for confirmation. They set up a dashboard, which I haven't looked at yet, which allows you to check your progress. But mostly, it’s by phone calls and emails. Financially, working with Alleviate has helped me very much. Mentally, I’m not as stressed. I don't have to worry about money and now, I can manage my budget on the budget they set up. So, it's been a positive experience. It made my financial situation easier, more balanced and manageable.
Thank you so much for sharing your experience with us, Rebecca!
We're thrilled that we could help ease some of the stress and make things smoother for you. It’s wonderful to hear that the enrollment process was simple, and we’re excited to have you on board.
Remember, we’re here for you every step of the way, so if you ever need anything, don’t hesitate to reach out. We're just a call away!
Reviewed Sept. 20, 2024
I wanted to consolidate some bills I had. I contacted Alleviate Financial Solutions and I had no problem with them. But in the end, I didn't use them because my sons gave me the finances to cover my charges after I spoke to them.
I wanted to consolidate some bills I had. I contacted Alleviate
I wanted to consolidate some bills I had. I contacted Alleviate Financial Solutions and I had no problem with them. But in the end, I didn't use them because my sons gave me the finances to cover my charges after I spoke to them.
Reviewed July 30, 2024
I was contacted by Better Debt Solutions to get me signed up for Debt relief. At first, I thought it was a great idea until I found out they wanted me to purposely default on loans. I've never defaulted on loans, so this was a bad idea for me. And for the hardship reason for getting debt relief, the agent marked a box that said it was because of "significant expenses for children". The problem there is I don't have children. I found this part of the experience to be negative and cancelled immediately. You have to beware because you are only given a small window to cancel to program. Even after I cancelled, I still had to have my bank put a stop payment on a withdraw they were trying to make. If I was younger, this might be worth the risks. I am more upset with myself for rushing the process. The people working for Alleviate were obviously very nice. I understand. I am not sure if this company is legit or not, but my message is to be careful.
Dear SD,
Thank you for bringing your concerns to our attention. We sincerely apologize for any dissatisfaction and negativity you’ve encountered. We genuinely strive to ensure a positive experience for everyone, and we're sorry to hear that this wasn't the case for you.
While we understand that our program may not be a perfect fit for everyone, we are committed to addressing any issues that arise. Unfortunately, the details in your review aren’t sufficient for further investigation. We have reached out to the email address you provided and look forward to discussing this matter with you directly.
Thank you again for sharing your experience, and we hope to connect with you soon.
Reviewed July 21, 2024
The offer that I found through Alleviate to consolidate all of my stuff together was fairly cheaper than what I was paying monthly for all of my bills and fees. Also, they said that if I had legal actions that collectors were trying to come up with, they would be there to help me through that process. I spoke with them on the phone for a good half an hour and they answered every question that I had.
I told them straight up that I was trying to make sure that this wasn't a scam and they were very understanding of that. They were patient with me, gave me the option to give it a couple of days and think about it, and gave me direct numbers to call them back. I wasn't going through another person and going through the whole process over again. I was able to call and speak directly to the person that I’d started the process with to finish it. Also, they were real good at making me feel comfortable with going ahead and doing that. The whole application process took an hour.
Everything's been great and I'm 100% happy with the autopay. The only thing is they came to a settlement with one of my debt collectors and I wish that I could get a little bit more communication on where we're going with the other few that I have, have they been contacted and that kind of stuff. I still am getting phone calls from those other debt collectors, trying to get me to pay them, even after I told them that I'm working with Alleviate. I'm curious as to where Alleviate is at with contacting them. But when they did get one debt collector to come up with a settlement with them, they were real good at calling me and going over it with me.
Justin,
Thank you for taking the time to leave such a detailed review. We are honored that you chose our debt relief program and are pleased to have provided you with a lower monthly payment amount. We strive to offer a great experience from the initial consultation to graduation, and we are overjoyed to learn that our intake agent handled your case with great care and patience.
We are delighted that you are satisfied with the payment method and have had a positive experience with us. Regarding your concern about updates, we recently attempted to contact you for your periodic review but we could not reach you. We understand that life can get hectic and assure you that we are here and ready to help whenever you need us.
We appreciate you sharing your experience with us and look forward to our next interaction!
Reviewed July 21, 2024
Alleviate is very trustworthy. They explained everything to me and answered all my questions. There's also a portal that I can check and they always talk to me whenever there's an update. They're good in communication and so far, they've been doing me such a good favor. I'm very happy they've been helping out. If you are going through some stuff and you have financial debt, give Alleviate a call. I'm sure they can help out, and they will.
Thank you so much for your wonderful review, Alberto! We're thrilled that you find us trustworthy and that our team has addressed all your questions and concerns. Our goal is to keep our clients informed and supported every step of the way, and we're glad to know that our communication and portal have been helpful. Your recommendation means a lot to us. Please don't hesitate to contact us for further assistance.
Reviewed July 21, 2024
It's been going great with Alleviate Financial Solutions. It started with me trying to get a loan from someone else and they transferred me to Alleviate. The rep's name was Caleb. He put up all my information, got a total of what I owe and he gave me some different payment plans. He had a lot of information for me and wasn't rushing anything. It was no pressure with working with him.
I was told that before I started, my credit would drop. That's the only thing that I have been upset about but eventually, I'll see it go back up. I would still refer someone who's really in need to Alleviate. I've told my stepmom about them and how it works. They have been very supportive. I still had some credit card companies calling and I would give them Alleviate's information. I haven't heard from them since so they're doing their job on their end. I had over five credit cards which was over 10,000. My payment comes on autopay. I tried going to their website to pay more on to it, but I needed to reach out to someone because I didn't see how to make a extra payment.
Thank you for taking the time to articulate such a comprehensive review, Tybrecia. We are pleased to learn of your positive experience from the initial consultation to the present. The addition of extra funds is always appreciated and can currently be facilitated by placing a request via phone. We are honored to provide support during this challenging period and remain available to address any questions you may have!
Your feedback means a lot to us and we are happy to have been of assistance. We also appreciate any referrals you may send our way!
Reviewed July 20, 2024
I was with Alleviate for long. It was necessary because I had a lot of medical debt and I needed to consolidate my credit cards. Upon enrollment, they got my credit card information and set it up. Their customer service was fine. I had no problem. Plus, I could call them anytime and talk with them.
Thank you for taking the time to provide your feedback, Elaine. We're glad you had a smooth experience and could always reach our support team when you needed assistance. We appreciate your feedback and wish you the best!
Reviewed July 20, 2024
Alleviate wasn't totally bad but they were not very informative. I was dissatisfied with their pricing and the lack of forthcoming information. Their fees were extremely unfair or outrageous. I was with them for a couple of months and they barely settled two accounts. I’m with a different company now.
Stephen,
Thank you for sharing your feedback. We sincerely apologize for any dissatisfaction you may have experienced with our program and truly value your input. To ensure we address your concerns thoroughly, a dedicated member of our management team will be reaching out to you soon. We appreciate your patience and look forward to speaking with you.
Reviewed July 20, 2024
After comparing three companies, I went with Alleviate's debt resolution program based on what they said they could do. So far, they kept true to their word. Their enrollment process was simple. I did the online information, and then they reached out to me. We had some conversation and then we submitted everything. While the program hadn't made any changes so far, we're working through the process.
Lilly,
We appreciate your feedback and we are glad to have met your expectations. We’re grateful that you chose Alleviate after looking for a debt resolution program and we're pleased that you've had a smooth experience. We are here to support you throughout your journey, so please feel free to contact us with any questions or concerns along the way.
Reviewed July 19, 2024
Enrolling with Alleviate was thorough, which I didn't mind because I knew it wasn't a racket. But I don't know why my payment wouldn't go through. I had $310 in my account twice and it has bounced. So, I'm confused. I thought I needed 309 and some change, but it kept bouncing every time it would go in. So, I would get charged again. But Alleviate is settling some stuff. I always get right back to them when they call or email about settling one of the accounts. It has been fine.
Thank you for your detailed feedback, Sophia. We’re pleased that you found our enrollment process thorough and that our team has been effective in settling your accounts. We apologize for the confusion and inconvenience regarding your payments. To address this, we have assigned a management team member to contact you soon to review your account and ensure all future payments are processed correctly. We appreciate your patience and your prompt responses when we contact you. Thank you for your continued collaboration.
Reviewed July 19, 2024
Alleviate Financial Solutions trashed what we had left on our credit reports. It put my husband below 500. And I'm barely above 500. We were over 600. Alleviate made us wait for three months before they started doing anything. They said we had to get severely delinquent. We have been paying on time or close to on time. It wasn't hurting our credit. But we just had a lot of it and we needed to get some of it down because we were moving and my husband wouldn't have a job paying as well. So, it was imperative we get our payments down. And it trashed our credit report. But Alleviate handles it. They get some of the debt taken down. And we pay them off. They give us a monthly payment. It's a set amount that was less than what I was paying. I was happy about that. They have negotiated with two of the credit cards to lower the amount due. And they have stopped the credit cards from calling us.
Thank you for taking the time to share your thoughts, Linda.
We genuinely understand your concern regarding the impact on credit scores and appreciate your valuable feedback and patience. Enrolling in a debt resolution program can adversely affect your credit; however, our primary goal is to help you achieve financial freedom through more manageable payments. While there may be a decrease in your credit in the early stages, the creditor will report to the credit bureau once the account is paid off. Demonstrating financial hardship allows us to negotiate favorable settlements on your behalf.
We're pleased to hear that you are satisfied with the reduced monthly payments and the progress made thus far. Should you have any questions or need further assistance throughout your journey, please do not hesitate to reach out to us. We're always here to help!
Reviewed July 18, 2024
Alleviate has done an excellent job so far. I needed to get rid of some of my debt and they were the best one that offered me a good way to do it. They negotiated about four of my accounts so far in a short period of time since March. They were right on top of trying to solve some of the debt solutions. They did a great job of making me understand what was going on and what we needed to do. Alleviate is excellent.
Michael,
Thank you so much for your kind words and for sharing your positive experience with us! We are thrilled that our team has assisted you effectively in managing your debt. Knowing that our negotiation efforts and communication have met your expectations is wonderful. We strive to provide the best service possible and are glad you found our approach superior to other debt-relief options. If you have any further questions or need additional assistance, please don't hesitate to reach out. Thank you for choosing Alleviate!
Reviewed July 18, 2024
Alleviate Financial is trying to pay off some of my bills. There's still one outstanding credit card they haven't paid off yet and I'm waiting on it. Other than that, they answered whenever I asked questions.
We're so glad that our team has been responsive to your questions and that we're making progress on your bills! We truly appreciate your patience and understanding as we work on settling your debt. We'll keep you updated on your progress and are always here if you need assistance. Thank you for taking the time to share your experience, Dean.
Reviewed April 29, 2024
The letter that I got in the mail indicated that it was going to be a loan at a lower interest rate to pay off my debt but that wasn't what it was. It was more like, "Hey, look over here. This is a product we want to solicit to you so that you can call." On the initial presentation, after I got through the part where I knew that it wasn't going to be a loan and it was going to be more of a debt settlement, I still needed the assistance so I went ahead and went through it. The initial consultation met my expectations. They told me the debt I have, my current FICO score, and what it's going to look like if I pay it off without the service and if I utilize the service. I was able to see a significant savings over the term that I'm in the program so that was good. We signed up all the accounts that I had and I signed up for the payment withdrawals to come out of my checking account.
Where I started to have problems with Alleviate was under the settlement program. They were taking $300 a month out of my account. They were loading this money up and they would get a settlement offer from financial institutions. I had two issues with that. One, they would make no attempt to negotiate the settlement offer. If a company sent a settlement offer of 80%, they would just accept the 80% and come back to me with.
Second, I had a Capital One account and they were offering a settlement of 50 cents on the dollar. The money that Alleviate had on my behalf was enough to pay that settlement for two days. But they wouldn't accept the settlement in full. What they made the creditor do is break down that installment over six months. I have to set them up over that amount of time so they can continue to collect the fee from you over the months. They ended up taking about $1,500 from me settling one account for $300 and then sending me a refund check of $400. All in all, I paid $700 to settle a $300 balance so that they could take their fees.
They're operating out of a situation that's not in my best interest for the purposes of collecting money from me and I'm their client. Also, when I initially joined the program, they didn't want me to tell my creditors that I was with them. They wanted me to continue fielding the collection calls and for over a five-month period, I couldn't answer my telephone because every phone call was a creditor.
They weren't doing anything for me that I couldn't do for myself and it was an easy way for them to take money from people who are in debt. I had a $6,900 balance with a creditor. When I joined them, that balance was $4,000. Alleviate called me and offered me a settlement of 60 to 80 cents on the dollar and they requested that I increase the amount that I'm paying them on a monthly basis. I couldn't accept the settlement.
I finally closed out from them a month ago and I just got the refund check in the mail last week and I've been doing it myself. I've been able to get settlement balances at a better rate than they have because I've simply said to the creditors, "Thank you for this offer, but this is what I have. Can we work from there?" Just simply having a conversation with them and I've been able to save myself money. So I feel like Alleviate stole money from me. It was the most frustrating experience I've ever had dealing with a company. I wouldn't recommend utilizing them.
Dear Garnett,
We appreciate your feedback and deeply apologize for any difficulties you encountered using our services. We constantly strive to provide our clients with the best possible experience, and we are truly sorry for the frustrations you experienced.
We take your concerns very seriously, and our management team will contact you soon to discuss this matter in more detail.
We appreciate your cooperation and look forward to speaking with you soon.
Reviewed April 29, 2024
I paid everything off very early but spent six months fighting Alleviate to finish it. They did not negotiate with one of my accounts and the only reason it was negotiated was because I called them twice a week. They let it fall off the radar and I had to beg them. I had to send email after email and make phone call after phone call to get somebody to deal with the one last account. Then they still charged me for that when I received a negotiation from the credit card company. The reps were always polite but I never had any support. They never did anything they said they were going to do. I started making them put everything in writing and in emails. I was very unhappy with Alleviate and would not ever refer them to anybody.
Dear Kristin,
We are deeply sorry for the difficulties you faced while using our services, and we genuinely appreciate you taking the time to share your feedback with us. Our goal is to provide exceptional support to all our clients, and we regret any shortcomings you may have experienced.
We value your concerns and have assigned a management team member to contact you to discuss your feedback in more detail. Please rest assured that we take your feedback seriously, are fully committed to addressing the matter, and strive to resolve it to your satisfaction.
We will be in touch soon, so please expect our call. Once again, thank you for bringing this to our attention.
We look forward to speaking with you soon.
Reviewed April 29, 2024
Alleviate was good. I was with another company, but it was taking them too long to settle my debt. Alleviate promised me they could do it fast. The enrollment process was simple and it was under 10 minutes. I had done it before with the other company, so I knew what I was looking at. They started the process of paying things off in a couple of weeks, and the reps were very helpful. They did exactly what they told me they would do, and they called on a regular basis as opposed to the other one I was with. I felt really comfortable with Alleviate. It was easy, and now, I'm done with the program.
Thank you for choosing Alleviate Financial Solutions and for sharing your positive experience! We're thrilled to hear that you found our enrollment process simple and efficient, especially compared to your previous experience. It's great to know that our team was proactive in managing your case and that you felt comfortable and supported throughout the process. Congratulations on completing the program! We're so glad we could assist you in resolving your debt quickly and effectively. If there's anything more we can help with in the future, don't hesitate to reach out. Thank you for trusting us with your financial journey!
Reviewed April 28, 2024
Enrolling with Alleviate Financial Solutions was very seamless and simple. The gentleman was very helpful in the whole process and it was very quick. Everyone that I've talked to has been nice and welcoming. Having debt is a stigma. I felt ashamed. So talking to everyone, it has been very helpful and they understand that I'm trying to get my life together. If you are someone who's not the most tech-savvy or who was a bit older, you might run into a couple of issues because the app is something that is pushed towards the call. You might have issues integrating yourself into setting up automatic payments. But being a younger person, I loved it.
I had a lot of debt and Alleviate slashed it. It has worked amazingly. It's always great to pay less money. My life is a lot more on track just because, having that cloud of debt and trying to figure out how to pay it off, it's gone. My payments per month are now very manageable with my paycheck. If you're serious about consolidating your debt, you should 100% give Alleviate a call and ask for assistance.
Thank you so much for sharing your positive experience with Alleviate Financial Solutions! We’re delighted to hear that the enrollment process was seamless and that our team was able to provide you with the support and understanding you needed during a challenging time. It’s great to know that our services have significantly helped in reducing your debt and making your financial situation more manageable.
We also appreciate your feedback regarding the usability of our app, particularly for those who may not be as tech-savvy. We strive to make our services accessible to everyone, and your insights are invaluable as we continue to improve our technology. We’re committed to making the experience as user-friendly as possible for all ages.
Thank you for recommending Alleviate to others who are looking to consolidate their debt. It’s our goal to help as many people as possible regain control of their finances. We look forward to continuing to support you and others in achieving financial freedom!
Reviewed April 28, 2024
I was needing help to get out of my bond. I spoke to Frank at Alleviate and he was quite helpful in making me understand the process. They negotiated for lesser fees. After it all got started, it was frustrating. Getting the information I really was looking for was not that great. They called monthly to try to give me an update, but it was just somebody reading a script. In the end, they did what they said they were going to and I'm glad I'm done with them. But if I was asked if I'd do it again, I'd say I would go with a different route. If somebody was seeking their services, I would point them in a different direction. Alleviate was pretty fee-heavy and that was something I really wasn't aware of initially. So, I tried to scramble as much as possible to get out of it. And one time, they had more or less tried to make an offer for a loan to pay it off, which was totally ridiculous.
Dear Henry,
Thank you for taking the time to provide us with your valuable feedback. We sincerely regret any inconvenience you may have experienced, as delivering a positive customer experience is our utmost priority. Our goal was to provide you with communication and support at every stage of our program, and we apologize for any challenges you may have encountered.
We want to assure you that we are committed to addressing your concerns and have appointed a dedicated management team member to contact you soon to discuss the matter further. Please anticipate our call.
Thank you.
Reviewed April 28, 2024
I called several different places and Alleviate was the first one that contacted me back. I was trying to get out of some debt. I did a consolidation and it was a good experience. They talked to me at least once a month. Sometimes they would call twice a month. Every time I had questions, they answered them. I like the service. If it ever happens again, I will go back with them.
Thank you for sharing your experience with Alleviate Financial Solutions! We're so glad to hear that we were responsive to your initial contact and that your debt consolidation process went smoothly. It's great to know that our regular communication and readiness to answer your questions contributed positively to your experience with us. We appreciate your willingness to choose Alleviate again should the need arise, and we're here to support you in any way we can in the future. Thank you for trusting us with your financial needs!
Reviewed April 28, 2024
I liked that I was able to consolidate my debt in the end and get a loan for a rate than I wouldn't have before and that at least closed out my overdue account. I would recommend Alleviate. They called me on a biweekly basis but it was a different person each time. I didn’t like that I had to start all over again with what was going on and they were not as helpful as they could have been with court cases. I submitted my documents to them and, apparently, there was a different portal I was supposed to use, but I had no idea. I used the website to upload documents and it wasn’t very user-friendly.
Thank you for sharing your feedback on your experience with Alleviate Financial Solutions. We're pleased to hear that you were able to consolidate your debt effectively and secure a favorable loan rate through one of our partners. It's great to know that we could assist in closing out your overdue account and that you would recommend us.
We apologize for any inconvenience caused by having to communicate with different representatives each time, and the confusion regarding document submission, our goal is always to make sure you have a live person to speak to and to assist you. Your feedback is invaluable, and we're committed to improving our communication and document management processes to ensure a more seamless and supportive experience for our clients.
Thank you again for your constructive comments and for choosing Alleviate. We appreciate your recommendation and are here to assist with any further needs or concerns you might have.
Reviewed April 28, 2024
I've taken many notes from day one since we started talking to Alleviate. We had a guy named Zane who we first started talking to. He was awesome. He was so professional and made us feel like we knew him. We felt comfortable giving all our personal stuff. We told him everything about our life. He said that if you live in the state of Alabama, and if you've made every payment from that first one on and never lied, which we were not, then we could qualify for some kind of program. But then when we got on into the program, we couldn't get it for whatever reason. Also, we never talked to that guy ever again after that. He turned us over to everybody else, and we've called him. We never could get him again. We were told that we could call him for anything to ask any questions or if any problems came up. We've gotten other people and it's somebody different all the time.
I don't think they reach out enough to us as far as calling every week. They may be doing an email but to me, that's not enough. Sometimes, you just wanna know where you stand with stuff. And in the past, we've had to make different phone calls to them to say, “Hey, what's going on?” Or “We need to know how much is in the account, or what we paid down, or how much longer.” We were told upfront something that was not true with Alleviate that I don't like. But we had to go through them. Otherwise, I don't know how we would have ever gotten ahead.
Our goal is to get all these creditors paid. We get a text every once in a while saying that they had an offer. For instance, we got one on April the 15th on a Monday. They said, “This is Alleviate with an urgent and time-sensitive message. Congratulations! You have an offer for a settlement.” It told us who the creditor was. Then it said the last four numbers of the account number, and it told us what the balance was and the settlement amount. Then it gave us a breakdown which was the same amount of what the settlement is. It said the due date, and it said, “Reply with a yes.” We did that. Our payment amount did not change on that particular one, but a time before that, we had to up our payment again from a certain amount that we've been paying every month. They said in order to pay whatever that consumer was, we had to pay them more that month. We thought, “Well, we'll do it in order to go and get this stuff paid off.”
I'm hoping and praying that what we signed up for is legit. I'm hoping that my husband's credit thing is gonna go back up and it would be straightened back out. We knew it was gonna go into this and it wasn't gonna be good for a while, but we were hoping for a better and faster outcome when we get done with it. So far, we're ok with Alleviate. We just wanna see some more stuff paid off and at least know that we're getting closer to being completed with the program. I wish they would touch a base with me every now and then and let us know where we're at. I wish for better communication. To me, the number one key in a good business is the communication. All else will fall into place, but communication goes a long way especially with older people. The communication is just not where it should be.
We sincerely appreciate your willingness to share your thoughts, Nancy. Your feedback is a crucial part of our continuous improvement process. We are committed to addressing your concerns and apologize for any difficulties you may have faced. Maintaining open communication with our clients is our priority, and we regret any shortcomings you may have experienced.
We are pleased to inform you that you have completed and graduated from the program. We have assigned a management team member to contact you to discuss this further, including any additional concerns you may have.
We eagerly anticipate the opportunity to connect with you shortly and congratulate you on graduating from the program.
Reviewed April 28, 2024
Alleviate was very transparent, always helpful and quick to get answers to questions. They gave me a lot of good advice and made sure that I was aware of things that I may have needed to do on my end. They were right there with me through the whole process. I finished the program early. I just got my close-out package from Alleviate showing that all my debt had been paid off. That was a nice letter and package to get. It's like a diploma you wanna hang on the wall. I am satisfied. The numbers are going in the right direction and I have seen an increase in my credit score. However, their client portal is wonky. While I could see the status of my debt and see which ones have been settled and which ones were being negotiated, it always seemed whenever I needed to upload documents, I couldn't attach the documents. Alleviate could do well by getting an upgrade on their portal and give the user a better experience.
Thank you for taking the time to leave such a detailed review! We're thrilled to hear that you found our team transparent and helpful throughout your journey with Alleviate, and that our advice was valuable in guiding you through the process. It's wonderful to know that you've successfully completed the program and received your close-out package—it's certainly a milestone worth celebrating!
We appreciate your feedback on our client portal. Ensuring a smooth and user-friendly experience is crucial, and we take your comments seriously. We are continuously working on improving our systems, including upgrading the portal to make document uploading more seamless. Thank you for pointing this out, and rest assured, we are on it!
Congratulations once again on clearing your debt and improving your credit score. We're proud to have been a part of your financial improvement journey!
Reviewed April 27, 2024
Alleviate Financial Solutions was able to bring down my debt. We planned a period of time where I was able to pay it off and get the settlements for me. They did the program exactly what they said they were gonna do. They were very personable. They gave me a representative that I dealt with all the time. Customer service was very good. They were very accessible at any time. They would call and check up to see if we know what was going on, or if we had any problems or questions. Overall, they worked until they were able to get the settlements for the different credit cards and debt that I was involved in. They didn't say, "Oh, no. We're gonna only take six months or it's gonna take two years." It was quicker than I thought.
Thank you so much for your thoughtful review! We're delighted to hear that Alleviate Financial Solutions was able to successfully manage and reduce your debt as planned. It’s great to know that our personalized service and the dedicated representative assigned to you made a significant difference. Our team prides itself on being accessible and proactive in communicating, so we’re glad this was your experience. Hearing that we exceeded your expectations in resolving your credit card and debt settlements more quickly than anticipated is incredibly rewarding. Thank you for trusting us with your financial journey!
Reviewed April 27, 2024
The deal that Alleviate offered was better than what I was paying. I switched to them and every time I needed to know something, they gave me a direct answer. I had one lump sum loan that they took care of. They stuck to the date that they said. It was confusing in the beginning but afterwards I understood.
Thank you for sharing your positive experience with Alleviate! We're thrilled to hear that our program was beneficial for you and that our team provided clear and direct answers to your questions. We understand that the being in debt can be confusing and overwhelming, and we're glad that everything became clear as we moved forward. Thank you for choosing us to help with your financial needs, and we look forward to continuing to serve you.
Reviewed April 27, 2024
There were not a lot of details given that should have been given, like when Alleviate Financial Solutions negotiate a bill down. In the long run at the next year, I gotta pay taxes on everything that wasn't paid off. That was never disclosed to me. I got a $3,000 tax bill. They just said if I owed somebody 10,000, they could get it down to 6,000. But I would still paying taxes on that $4,000 that I didn't pay off. I should have asked that question, but I did not think about asking a question like that. Other than just getting me to a lower payment overall, I'm not satisfied with anything that happened.
They have a website that I could go to or some people that I could call. But I would not go through anything like that, so I didn't know the right questions to ask. That should be part of their program, to initially tell me that. "We're gonna negotiate a settlement down for you. But you're still going to be responsible for what's left." It helped out of having six different payments and got it down to one. That made it a lot better at that point. But at the end of it, when I got this tax bill, "Wait a second, if I just paid the whole thing." I've been at the same spot as I'm now. I'm glad it's over and done with. But if I had to do it again, never. Because of that tax stuff, I'm not sure how much I saved in the long run.
Dear Kevin,
We are grateful for your feedback and are deeply sorry for any inconvenience you may have experienced. We would like to express our appreciation for your review. At our organization, we take all feedback seriously and value the opportunity to address your concerns.
We have assigned a dedicated management team member to contact you shortly to discuss this further. Please expect our call.
Thank you again for bringing this to our attention.
Alleviate Company Information
- Company Name:
- Alleviate Financial Solutions
- Website:
- alleviatefinancial.com
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