Alleviate Reviews
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About Alleviate
- Easy enrollment process
- Transparent service explanations
- Debt management services
- Doesn't help with secured debt
- Required to open an Alleviate savings account
Alleviate Reviews
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- 4,690,438 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
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- 4,690,438 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 1, 2025
Very helpful and answered all my questions and were very friendly. Would recommend them. They explained everything to me and ask me if I had any questions. Walked me through every step. They keep me informed of everything that’s happening. I’m very grateful for the help and support they’ve have shown me.
Thanks for checking in, Linda!
We’re honored to be in your corner and are thrilled to hear your experience with our team has been informative and helpful. We’ll be here for every update, settlement, and any questions that come up, so please don’t hesitate to reach out if you need anything. 😊
Reviewed June 27, 2025
Very good customer service! Seems to care compared to other similar companies I’ve dealt with. Promised to pay off loans quicker and more efficiently than other companies I’ve dealt with. I am pleased so far. The representative I spoke to over the phone was kind and courteous and was very helpful in insuring me that everything will be handled the right way. I am happy I made the decision to switch from Freedom Debt Relief as their customer service and support wasn’t the greatest.
Thank you for sharing your experience, Jordan!
We’re grateful you gave us a chance to show you how different this experience can be and are so proud to hear that your time with us is already feeling smoother and more supportive.
We aim to move as efficiently as savings allow, always focused on the right outcome.
Reviewed June 27, 2025
All questions were answered and explained. I was explained what will happen during this process and what to expect. I felt at ease knowing that any questions I do and did have were answered right away. Very good job to your crew. I hope this stays like this. I enjoy knowing that working with you all makes the light at the end of the tunnel achievable.
Hearing that you’re starting to see the light at the end of the tunnel means the world to us, Michael. We’re so glad we could help ease your mind by answering your questions and laying out what to expect. You’ve got a whole team behind you, and we’re so excited to walk this journey with you!
Reviewed June 27, 2025
When I signed up with Co, I wanted only the Citi account to be addressed. When I looked at portal Best Egg account was also included, person I talked to did not take care of problem. I also asked how much of reduction of monthly draw would be, was advised that I would know before the 26th, this did not happen. Until I asked to terminate my contract with your company.
Dear Rosemary,
Thanks for taking the time to reach out. We understand how important this was to you and truly regret any delays in the process.
We understand we’ve taken steps to remove the account, and a member of our management team will be reaching out shortly to check in and offer any additional support you may need.
We appreciate you hanging in there with us and look forward to connecting with you soon.
Reviewed June 26, 2025
I must get at least 10 spam calls a day, which had me very skeptical about the services discussed. However, after speaking with Cody **, in which he answered all of my questions and explained the process, expectations, and guidance to reducing my debt. After speaking with Cody, I am confident that my goals will be met and very appreciative of Cody’s professionalism.
Thank you so much for sharing this, Dwan!
With all the spam calls out there, we’re grateful you picked up and even more grateful Cody was the one you connected with. Hearing that you’ve gone from skeptical to confident about the road ahead means everything. You’ve got real goals, and we’re honored to be in your corner as you work toward them.
Reviewed June 26, 2025
Agent was a delight to speak with and believe all questions were answered. She walked me through all the steps and answered all questions I had. We reviewed all questions I may have had and gave me thorough answers. Very happy with the agent at the time. I hope in the future I would be able to speak with this agent
Pamela,
Hearing that Vivienne was a delight to speak with and answered all your questions so thoroughly is exactly what we love to hear! We’re so happy you’re here and hope you get to speak with her again, too!
Reviewed June 25, 2025
This could not have come at a better time. I've been very frustrated with my credit again, after getting down to owing absolutely nothing in four months. I'm not in a position to do that again. Somehow I was connected with you, and everyone especially Manuel, was great. I can't thank you enough for all your help. I didn't get a say for the position I was put in, so I'm really excited to be able to be able to do this... So thank you.
Thank you so much for sharing this, Erica.
We can’t tell you how much it means to hear your words. We know how tough it can be to feel like you’re starting over, and we’re so glad you found your way to us, especially to someone like Manuel.
We’re here for you and we’re genuinely excited to help you move forward. 😊
Reviewed June 25, 2025
I am very impressed with how patient the staff is at this company. They answered my questions and were very polite, even when I ask the same question several times they are very kind and informative, I am scared to do this process because it is confusing however the 2 gentlemen I spoke with assured me it is normal and they will take care of things. Thank you
Cindy,
We completely understand how overwhelming starting something like this can feel, and we’re so glad to hear our team helped ease that stress. Their patience and kindness are exactly what we hope every client experiences. You’ve got a whole team behind you and we’re just a call away whenever you need us. Thank you for taking the time to share your experience with us!
Reviewed June 25, 2025
Hello it started out ok. Then I started not being able to understand what she was saying. She (Jean) stop and said that she (Jean) would reach out to Mark **. I was told that she would call my husband to 6/25/2025 at 10:00am but he never received the call. So I'm left incomplete. Thanks.
Hi Debra,
Thank you for reaching out and sharing your experience.
While our records show that Jean called your husband when she was available later in the day, we understand the timing may not have aligned as expected and regret any inconvenience. We appreciate you bringing this to our attention, and someone from our team will be reaching out to him shortly.
Reviewed June 24, 2025
At first I was skeptical and worried about doing the program but everyone gave me reassurance and confidence to get me debt free. I won’t leave any debt to my family when the time comes and I will have room in my budget for emergencies and legal backup during the process to deal with my creditors
Merigail,
We completely understand the skepticism that can come with joining a program like this, especially when it’s something new.
We’re truly thankful you gave us the opportunity to walk alongside you. Knowing you now have room in your budget for emergencies, and the peace of mind that comes with legal support is exactly the kind of outcome we hope to provide.
We’ll be here for every update, settlement, and everything in between. If you ever need more clarity or reassurance, we’ve got you.
Reviewed June 24, 2025
Helpful in getting me onboarded into the program. The care of both people I spoke with were top notch and they were very knowledgeable and supportive. I would like to recommend them to anyone. They are very good at what they do.
Thank you for sharing your experience, David! We’re so glad to hear you were in great hands with our team. Service is at the heart of everything we do, and your recommendation is one of the highest compliments we can receive.
If anyone else is considering support, we hope your experience helps them feel confident in reaching out.
We’re always here if you need anything and look forward to what’s ahead.
Reviewed June 23, 2025
Alleviate has been very professional, considerate and helpful. They have guided me through the enrollment process and eased my anxiousness. I feel secure that Alleviate will help me with my debt consolidation goals and achieve financial freedom. I am grateful to have this opportunity with this company to ease my financial stress while still paying my creditors back.
Sharon,
We’re so grateful you took a moment to share this. We know how overwhelming debt can feel, and we’re truly glad our team was able to ease your anxiety and help you feel supported as you took this important step forward.
It’s an honor to walk alongside you on your path to a debt-free life and we’ll be here for you every step of the way.
Reviewed June 19, 2025
Started off reasonable and told they would start seeking debt reduction a little after 5 month or so. Right about making my sixth payment, I said let me contact them since I had little. Then they changed their tune and said my few debts would have to go into collections before they would seek debt consolidation. This was never told to me before. Now I have no idea when they will seek the debt consolidation but I still make my monthly payments. I told them I will write the creditors and tell them I told Alleviate to pay them and they refuse.
Geary,
Thank you for reaching out and sharing your concerns. We’re sorry to hear you’ve felt uncertain at times, and we truly appreciate the opportunity to clarify.
While many clients see their first settlement within six months, timing can vary depending on available funds and creditor participation. We’ve already initiated contact with one of your creditors and are closely monitoring your file for negotiation opportunities.
It’s also important to note that not all accounts must go into collections to be eligible for negotiation. Because we work with a broad range of creditors, each with its own guidelines and timelines, we adjust our strategy accordingly.
A member of our management team will be in touch to provide additional support.
We appreciate your patience and are committed to keeping you informed as things progress.
Reviewed June 18, 2025
Hi the very first one I talked with had no problems. One of the representatives called me on 6/17/25 and I told him to call me after 4 pm my time. Never received a call so I waited till 6 pm and I talked with lady and did the welcome package and got that done and then I got a phone call on 6/18/25 for the same thing and I told him that I already talked with someone and he said now I see you did.
Hi Dale,
Thanks for taking the time to share your experience.
We understand how a mix-up like that can be frustrating, and we truly appreciate your patience and continued participation. We've shared your feedback with our team and are glad you were able to get the information you needed.
Reviewed June 18, 2025
Being in debt is never a good feeling. And finding a way out isn’t any easier. Alleviate has made the process easy and task free. The process is easy to understand and very simple. I have been very please with my experience. I have been very well informed on any questions that I asked and gave me plenty of insight I needed to know to understand.
You said it best, Michael.
Being in debt is hard and finding a way out isn’t always simple. That’s why it means so much to hear the process was easy to understand and your questions were met with real answers and insight.
We’re here when you need us and are glad to be walking this road with you.
Reviewed June 16, 2025
So far the process has been made easy. Hopefully this remains true and ends successfully with our debt more under control or alleviated. Everyone we have spoken with has been kind and generous. So willing to be as helpful as possible. I still don’t fully comprehend how the process works, but I am willing to trust it.
Susan,
We really appreciate you taking the time to share this! It’s great to hear things are off to a smooth start and our team has been so supportive. 😄
It’s completely normal for the process to feel a bit confusing at first, and we’re here to help everything make sense as you go.
If anything ever feels unclear or you’d like to revisit something, don’t hesitate to reach out. We’ve got your back and are always just a call away.
We’re excited to be on this journey with you and truly appreciate the trust you’ve placed in us!
Reviewed June 16, 2025
Soloman was great and made me feel comfortable through the process. I’m confident that I can now get my financial situation under control. It is important that there is a team that fit that helps me from start to finish. They have assured me that this will happen. I can always reach out if I need help.
Thank you for stopping by and sharing your experience, Miguel!
We’re so glad to hear you’re feeling confident and in control after your conversation with Soloman. You have a full team behind you, and we’re looking forward to supporting you throughout your journey. 🫱🏼🫲🏼
Reviewed June 14, 2025
The process is too long and not straight to the Point. It should not take all of this to sign up for your services. The legal explanation almost Just say forget it. Also, when I asked how long is this process it could be up to six months or less. I also asked what’s the difference with me just stopping payment on my own bills because I could have possibly negotiated my own deals after saving my own money. Your process is too long drawn out and it also does not help with all of a person's bills when you sign up, I was under the impression that your company would help with my own bills. The person I spoke to from your company Lauren was great, that pretty much the only reason I stayed, so I really hope it’s worth it in the long run.
Kimberly,
We appreciate you taking the time to share your feedback. We're sorry to hear that the process felt longer and less direct than expected. This is a big step, and our goal is to ensure you have the information needed to make a confident decision, never to overwhelm.
While we do our best to keep things clear and efficient, we understand that everyone’s expectations are different and will pass this along to the appropriate team.
Our program is designed to support individuals in financial hardship by negotiating with creditors and providing structured, ongoing guidance. While some choose to manage this on their own, we aim to lighten the load with experience, strategy, and support.
Most clients see their first settlement within 4–6 months, depending on creditor participation and available funds. We’re here to help you succeed, and our Client Success team is always a call away if you need anything.
We’re truly grateful you’re here, and we’re committed to making this journey worthwhile for you.
Reviewed June 14, 2025
I consider my experience to be acceptable and fairly good. Although I was busy at work, Oscar took the time which was necessary to run over the main points, it took 22 minutes to finish the welcome boarding and he already promised me before that it will take 20 minutes.
Thanks so much for your feedback, Hayan.
We really appreciate you squeezing us into your busy day to go over everything. Even though the call ran a couple of minutes over, we're glad to hear it still went smoothly.
If we ever reach you at a busy time, you can always give us a call back whenever it works best for you!
Reviewed June 14, 2025
Give me someone who speaks English. Nothing personal foreign accents are very hard for me to understand and they speak too fast. I’m old. My brain doesn’t translate accents. When I’m speaking to your reps, I explained that to them… But they just keep talking so I don’t know what to tell you. Apparently they’re not listening.
Vincent,
We're sorry to hear the conversation felt rushed and was tough to follow.
We appreciate your feedback and will be looking into it further. Someone from our management team will be reaching out shortly to offer support and make sure all your concerns are addressed.
Thank you for taking the time to let us know.
Reviewed June 13, 2025
I am not pleased with the program, because I don't feel as it was adequately explained yesterday. In the beginning I said that my accounts were up to date. I didn't know they needed to be in default. Also I was lied to about the date of when it would start. I was told it would be pushed back to 7/20 which it was not. Just red flags for me.
Dear Karen,
Thank you for taking a moment to share your feedback.
We’re sorry to hear the program hasn’t met your expectations and truly appreciate you bringing this to our attention. We will be reviewing this further as part of our commitment to transparency.
We understand that the voluntary decision to fall behind on accounts in order to demonstrate financial hardship and qualify for settlements can be difficult. While this is a key part of how the program works, we recognize it’s not the right fit for everyone and apologize for any confusion or inconvenience.
Regarding your payment, adjustments can often be made with appropriate notice. Our management team will be reaching out to review your account and discuss available options to ensure your concerns are addressed.
Thanks again for sharing your concerns.
Reviewed June 12, 2025
Very nice man I spoke to, he answered my questions and was very patient. I had a short wait time which was good and he spoke slowly so that I could understand him. I will give him a five star rating. I can’t think of any more to say thank you very much! I appreciate all your help and support from your team there. I was very nervous about doing this without knowing who you are and if I was doing the right thing, I feel good about it and that I will have a great outcome. Thank God for this blessing
Thanks for letting us in on your experience, Shirley!
We love hearing how everything came together and that your time with our team was truly 5-Stars. 🤩
It’s not always easy stepping into something new, so it’s amazing to hear you’re feeling more confident about what’s ahead.
Just keep following the path we’ve laid out, and if anything comes up, we’re always here to help.
We’re cheering you on and couldn’t be happier to be in this with you! 🤗
Reviewed June 11, 2025
Am very pleased with the help and instruction shared and explained the contract making sure all my questions were answered before moving on, when needing more clarification on each of my question, thank you for being very professional and willing to help, I feel that I have been giving all of their undivided attention. Thank you.
We’re over the moon to hear this, Michael! 😄
So glad you had the space to ask all your questions, yes, even the tricky ones, and explore everything at your own pace.
We’re always here to help (and yep, still giving full attention 👀).
Thank you for sharing your experience!
Reviewed June 11, 2025
The two people that I dealt with from your company were just amazing. Carlos was my lead representative. He has really made a difference in my life consolidating my debt. He made a big change in my life and the way I look at money. So I want to thank him and your company.
Richard, thank you for taking the time to share this.
Hearing that Carlos made such a meaningful difference in your life and helped shift your perspective on money is exactly the kind of change we hope to create.
Stories like yours remind us of the real impact behind every conversation and we’re proud to be part of your journey toward a debt-free future.
Reviewed June 10, 2025
Matthew is the way I know his name was very helpful and very professional. I would always like to work with him. He is really, really a great asset to your company. He really made me understand the contract and did whatever necessary to keep my account from not being closed because I was going to close it. Thank you Matthew. I hope you get recognized for this. I’m sorry I don’t know your last name.
Julian,
We absolutely LOVE when our team members are recognized, and we’re so grateful you took the time to share your experience with Matthew!
We’re glad to hear he was able to make the necessary adjustments and guide you through the process with clarity and care.
We made sure Matthew and the team saw your feedback.
Thanks for sharing. 😊
Reviewed June 10, 2025
I had a productive and informative conversation with your representative. At this point, I've been nervous about the process and have reached out to my personal rep a few times. But it was nice to get a rundown and some clarification on some things. I appreciated the call, despite ignoring it multiple times prior, accidentally on purpose 😅.
Thank you so much for sharing, Heidi.
We totally get how overwhelming new experiences can feel, and we’re so glad you trusted us to guide you through it.
Please know our dedicated team is always here to support you, whether you have questions, need a refresher, or simply want to explore more.
Reviewed June 9, 2025
Professional and an easy guidance. They also helped me get out of a situation that I was in. Let me know that you have to really look at what you’re doing. Also, help with the finance is really great. Help you with the steps. Like I said, I like the professional professionalism for a patient. It’s like I knew the guy was talking to.
James,
The way you described your experience being personal, professional and grounded in real connection is exactly what we hope every person feels. To know we’ve helped ease the weight of your situation means more to us than words can say, and we’re so excited to be on this journey with you!
Reviewed June 9, 2025
The Team who worked with me to set up my account was phenomenal. I can’t thank them enough for their attention to detail and remarkably clear communication. I now have peace of mind and a strong path towards paying debt off timely, saving a bit of money doing so and increasing my credit rating. This is also going to open doors for me in the future to borrow when needed and less stress. Thank you again Alleviate Team!
Thank you so much for sharing, Deborah!
Hearing that you felt heard, supported, and finally on a strong path forward means everything to us. Your words about peace of mind and future possibilities remind us what this is all about. You’ve taken a huge step and we’re proud to be in your corner for what’s ahead.
Reviewed June 6, 2025
The people working with me such as Christina was very informative. She told me all the details to the program. She answered all the questions that I had. She was kind. She was nice. She was accurate and she gave me the resources that I need to go back and look and check for myself. I am very happy with the outcome even though I did not come to consolidate. I end up consolidating but I'm happy. Thank you for the amazing work that you do and thank you for helping me throughout the time
Sandra,
Hearing that Christina guided you so thoroughly and even shared helpful resources is truly the kind of support we want every client to feel. We’re honored you chose to move forward with our debt relief program and are excited to be walking this journey with you.
Thank you for taking the time to share your experience with us. 🤗
Reviewed June 6, 2025
They explained everything to me and my concerns! I do feel better and if I need to call they will kindly help me! I did my welcome talk today. It went very well and will be talking again next week! I am very pleased. I hope this really helps me and everyone was so nice!
Thanks for stopping by and sharing your experience, Lynn!
We’re so excited to have you with us and are thrilled you’re feeling better after speaking with Melvin.
We’re right here with you and can’t wait to see your progress unfold!
Looking forward to our next chat. 😊
Alleviate Company Information
- Company Name:
- Alleviate Financial Solutions
- Website:
- alleviatefinancial.com
