Advance Financial

Me and my husband both have a flex loan from Advance Financial. I don't know why people are giving it a bad review. They are very friendly. Ask any questions you may have. It's not a credit check and they do not report to the credit bureau. It's a base on your income loan. Meaning it's based on what you make on your paychecks. The reason the payments go up it is because of a high interest rate but they tell you that in the beginning and to try and put more money onto the payment to lower it. It's even in the papers they give you. They don't try to hide anything. And you get a "line of credit" meaning once you make payments on your loan they give you a line of credit that you can take out but your payments will go up. You don't have to borrow the full amount just get what you need. So people may not fully understand how this works. But if you're in need of money quick this is the place to get it. Sometimes people need help.

This company sends a letter to you stating that you are pre-approved for a specific loan amount in the thousands BEFORE you are approved!! Don't do what I did. They ran a credit check, of course negatively impacting my credit score and then denied me the loan that I was "pre-approved" for! What happened to companies getting in trouble for false advertising?? This company is bad enough with such astronomically high interest rates, they don't need to capitalize on that with false advertising. Do not send mailings out or allow them to be sent out in any way from your company that state that someone is pre-approved for something, when clearly they find out they were never pre-approved. DON'T GO THERE. FAIR WARNING.

I borrowed some cash from this place to pay bills in between jobs. They said my payments would be around a certain amount. They hit my account not once, not twice, but 3 times in one day for over $987. All my bills bounced because of it. My debt seems to keep climbing the more I pay. I can't get this thing paid. They said payments will be due every other week. That's a lie too. I get hit weekly.

Everyone was very nice and polite. It was less stress doing it this way than going to a bank and going thru all the crap and still not getting a loan. We loved our experience at the Covington office. All the employees are very nice and professional.

I got a loan to help pay for a family vacation, work slowed down temporarily and I was unable to finish paying for the trip and didn't want to let my family down. I was told payments were $25. My 1st payment was. After that, without even adding to the amount I originally borrowed, the payments jumped to $173, twice a month. How is that even possible. I've been making biweekly payments for 4 months but the loan continues to increase rather than decrease. I owe hundreds more now, than I did before making any payments. I don't see how this loan will ever be able to be paid off, unless in full, in one payment. Also, today they posted a hold for a payment that isn't due for another week. This has caused other bills to not clear. There seems to be no rhyme or reason to the way they do things.

My wife got a loan from these sharks and they used my bank account info when she is not on my account. Then they zapped my account!!! When I went in to talk to them they would not give me info even though I had my wife give them permission. FINALLY after an act of congress they gave me the documents I asked for. They actually accessed my account and looked at everything I was doing on my own personal checking account just as I do!!! And my wife is NOT on my checking account!!! Don't do business here!!!

After reading other reviews, it seems that another customer had the same issue as I have experienced today. I had set up a payment arrangement for the 15th, however, when I checked my bank account today the transaction is showing pending, which will now cause my mortgage and water bill to bounce. These people do not care to honor what they have set up in the system. Now, I will be facing losing my home because of these people. There are other companies that are much better to deal with than them. I have like many others paid more money out and the balance going nowhere. They are heartless and I can tell now they don't care about messing up people's lives. NEVER DO BUSINESS WITH THEM EVER!

Everything was going so well with this company till recently. I called on 12/24 asking for an extension on my payment till 1/11. No one on the call mentioned there is a chance it could be taken out anyway prior to that time. On 12/31 the merchant withdrew the funds anyway and caused my mortgage check to bounce. I spent well over 2 hours speaking with different people within this organization and no one could help me. I have now had to work with my bank who I have been with for 15 years and my mortgage company because this company did not provide me with enough information. I plan to spend every penny I can paying them off and in the meantime explaining to the consumer what bad practices they have. If I had been told on that call on 12/24 this could happen I would have made other arrangements. Thanks for ruining my holidays.

I borrowed $800 for house payment between jobs. That was 6 months ago. I pay $100 every 2 weeks and nothing goes towards the principal. I still owe $800+ yet I have given AdFin $1200. I don't make enough to get ahead of this loan. I used them because my credit and job history did not qualify me for a personal loan. I need $1000 to close the loan. That's half of my monthly income. Help.

Ok, first things first, I went to Advance Financial and got a flex loan approved for $2,400. I asked the gentleman behind the counter what my payments will be each month because I'm disabled and have a very limited income. The gentleman told me that my payments will be $290 a month, so I told him that's not a problem, so I went ahead with the loan. My first payment was the quoted $290, so no problem. I then get an email that my next payment is $604, I about had a heart attack!! I promptly called and the first two people hung up on me, and I was very polite!

I would give them a no star if could. This company is a true definition of a loan shark. My husband got a line of credit for $1000. We used maybe $800 was going in paying then they started pulling out our account. We kept calling to tell them we already paid. They told us there was no note that needed to be put on for them to not auto draft from account.

This place is extremely dangerous. This business let someone open a loan in my name and now repayment is falling on me and I didn't take out this loan. I don't really have a way to pay back this overpriced loan. This place is very dangerous.

Please do not attempt to do business with this company; as you never get them paid off (unless you come into an extra 2000 or so, and who does that). The interest rate is sky high and the payments keep ballooning! I'm drowning in debt and misery due to this place!

Please don’t waste your time! They ask for so many important documents to be emailed but don’t give you a approval or denial! They just seek more information from you not knowing where these documents will end up!! So much runarounds wasted 4 days trying to get a application status but kept getting told to send more documents! Bank statements proved my income was way higher than applied for but they gave me the runaround to send in images of checks and statements and so many other documents but yet they couldn’t tell me if I was approved! Too many “hold for a minute while it’s being reviewed.” This place acts like if they are lending 20K+ plus loans to ask for too many documents!! With a interest rate of 240% they should feel pleased to approve customers who are in desperate need of a loan!! Never again!! STAY AWAY FROM THIS PLACE!!!

In a nutshell, approved for $2200 line of credit last March and have borrowed about 1600. They've been taking 260.00 every 2 weeks from our account since July, prior to that about 75 to 100 every 2 weeks. In all, we have paid over 2,200 on a 1600 loan. The kicker - our balance (they say) is 1900. What comes to my mind are the thousands of hard working people this company has ruined financially - at least for a period of time. The majority, if not all, of these people probably wouldn't have borrowed from this crooked, thieving company unless it was important. You know, like keeping a roof over their kids' head and food in their stomachs. Or repairing their car so they could get to work. Whatever the reason, everyone is already strapped financially and in the whole when they borrow - the company knows that. If a person borrows 1,600, I doubt they have 3x or 4x that amount to pay back.

I received a letter from them stating I was pre-approved for a flex 4000 loan. I applied on-line and was conditionally approved if I uploaded a blank check. I did. After that I was told I was declined. I called the company for an explanation and was told that I needed several other documents to be approved. I got those documents and e-mailed them. The following day I called for the status of my approval and they wanted actual award letters for any supplemental income. I asked if I would be approved if I did this and the guy on the phone said yes. I took off a half day of work to get this done. When I called a few hours later, I was declined! Don't waste your time with this crappy company! There are plenty of other companies out there that will not give you the runaround.

Ok, I got approved for a loan and I was making regular payments until my hours got cut at work. The card that I was using to make my payments with was not supposed to be on file at all. So I contact the company via email to let them know that my hours got cut but I'm willing to make a payment plan with them so they can still get paid. I got no response from them so, they take it upon themselves to run my card that I was making payments with without my permission. This card should have NEVER BEEN on file at all because I didn't put in my documents at all and the stupid rep which is some ignorant woman named Sherita wanted to argue with me about this transaction. She tells me basically that I should be braiding hair. I said, “Now you just said that because my name is ** and today I should start babysitting.” If I could've reached through the phone I would've.

I had a great experience until I tried to change my banking information 3 months ago and they have been giving me the runaround ever since. I have spent hours on the phone with them just for them to be unhelpful and uncaring!!! Last month they tried to take my payment out of a bank account that I had told them 2 months prior was closed and they say it’s my fault even though I used the correct debit card to make my payment. Now they want me to pay an extra $300 in interest. The statement online doesn’t even match for what they say is due versus what the total pay off is. Worst company ever!!! STAY AWAY FROM THEM!!!

Absolutely the worst financial decision I’ve ever made! I fell short one month, and was easily approved for a $4000 flex loan. Seemed harmless enough, I borrowed a small amount at first, but found that the minimum payments were biweekly and quite high, so I had to borrow more to cover my bills due to the large payment here. It snowballed. With a 279% APR, it’s incredibly difficult to pay back. My biweekly MINIMUM payments skyrocketed to $454 bucks every two weeks! I was finally able to pay off a large chunk of $2800 off the principal, and felt like I would finally get out from underneath this crippling debt...only to find out that my payment 2 weeks from tomorrow is STILL gonna be $408.34 (and that’s with only about $850 left on my principal balance). My payoff right now is still $1600- NEVER AGAIN will I do business with this CROOKED organization.

I had gotten a loan with them previously and asked about paying off my current one and getting another. She told me the best way to do it would be to not pay it off, but send in payment verification from my other job. I was told I’d get the increase that way. Now I’m being told they don’t approve more credit upon request. I’ve sent questions via email about it, but received the same generic response both times. I’m seeing now they probably wanted me to keep mine up to more than likely accrue a bigger balance.

I wanted to write this review in hopes to help someone to understand the fine print before they think a loan from AF is a good thing for them. I started with a loan of only $500. Got into a bind in life like everyone else. But felt the payment would be manageable to get back on my feet. First thing you have to understand is the more you borrow the more your monthly payment will be no matter what the beginning payment was. It WILL increase. If you make your payments on time they will increase your credit line (I went from $500 to $1400). And when the payment went from $126 to $424 overnight and making that payment only putting $100 towards the loan. It's not worth it. Do not borrow any more if you want your payment to stay the same. Also in their fine print they have it that once you link your account and a payment is missed they will pull it from your account.

I live in the Los Angeles area -- had no problems applying for a line of credit. I called customer service to clarify a few points that were not clear. They charge $0.77 per hundred dollars per day. For a $300 loan, I will pay interest of $2.31/day or $16.17/week. They have a very liberal 60 day period before the first payment is due. Warning!! At $2.31/ day for 61 days (30 day month #1 & a 31 day month #2) the amount owed will be $300 + $140.91 interest or $440.91. Your payment will only be $76. See how easy it is to get in over your head. All this is explained, either on the site or in the loan docs. It is not fair to claim that you did not know the conditions of the loan. Every loan available today for people with poor credit are exactly the same conditions. This is why they are called "High Interest" loans.

So I went into AF to get a loan. The lady that was doing my loan was very pleasant but I was very unsatisfied with the outcome. I have over 1600$ a month in income and was only approved for a 100$ loan due to me having issues logging in on my bank account site. I was told once I log in and give the CSR the information my loan would be a larger amount. Every time I call to talk to someone about they pretty much say it's nothing that they can do. It's not fair to me at all. It's not my fault. I gave the information. She said she would wait but didn't wait. Now I only have this 100$ loan. After I pay it back I won't go back there. It's unfair and I'm very upset about it.

Like you & many others, I went through Advance Financial for temporary help. It was a small loan that was overall harmless. My finances changed & I missed a payment. If you ever miss a payment, it's game over. You might as well close your bank account. In the loan agreement it states they can debit your account repeatedly to recover missed payments. "You authorize us to re-initiate any debit entry additional times for the same amount if the debit entry is dishonored." I missed just one payment. So, they started debiting my account repeatedly.

I don’t usually write reviews this negative but this place by far is the worst at customer service. I was asked to send in documents. I sent them all in. I was told I’ll receive a call back shortly regarding the loan. Nope. No call nor email. I been calling and emailing all night just to finally hear my loan was denied. Said they needed bank statements and I already sent them bank statements. The gentleman said, "Oh well you were denied." I honestly think this place is a ripoff. It just sucks that I sent in so many important documents. I will be calling my bank to get a new account. Pls if you need a loan ask every member in your family go anywhere but this horrible place!!!

I was approved online for 2000 and have used the credit often. I live in Va so read all the term prior to borrowing money. I currently bring home 750 a week and if a bill is due before I get paid I will use money from my AF247 account which is instantly transferred to my bank via my debit card. When I get paid at work I use the same credit card to pay them back and never have paid any interest for using the money responsibly. If you borrow money and only pay back the monthly minimum you will pay high interest for the money.

I borrowed 3700$ in small quantities over two months. I have paid over 2k in interest. I paid 2900 yesterday. How do I owe 1500$? It is ridiculous. They need to be investigated. They are taking advantage of people that simply need a little advance every now and then. How is people suppose to pay this off when they keep jacking the price sky high. It's a shame!!!

I went to Advance Financial to get a loan for 400. Well conditions are not explained to consumer and percentage rates and fees are astronomical. The interest rate is 265 percent and .7 percent fees added daily! That's right daily. 3 months later paying to month I now owe 800 dollars. Never missed a payment. I called on Thursday to find out my pay off. When I get there Friday it was 30 dollars more the next day.

Went to Advance Financial in Clarksville to cash a 28.00 class action lawsuit settlement check, presented ID and check (left it as it was received in the mail) my physical address was on check, on front of envelope (pull tab check) and on my D.L and they all matched to the letter! Employee asked me what kind of check it was. I stated it was a Class Action Lawsuit “SETTLEMENT” check... remember she asked me! She called over her co-worker to get her advice on how to “categorize“ the check and then she scanned it and sent it to the “historical Wedgewood” for verification. Process complete (I’m at this point standing at the window). She opens her drawer and tells me it was a $5.00 fee for cashing this $28.00 check (charged 17.9%) and proceeds to hand me $23.00!

I am a person that doesn't usually write reviews. I in this case had to speak on the worst customer service I have ever experienced in my life. Most of the employees I spoke with were very rude and distasteful. I sent in 3 documents to verify my bank account and over a 3 day period was still being prompted for more. Every time I spoke with an employee it was a matter of if I just send one more document I will be done and processed. This is the worst company I have ever experienced and I did all the work online myself applying. If you want results in Jackson, TN... please go to Check Into Cash on Vann drive. It is pleasant, fast, and customer service values exist.