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Advance Financial
Overall Satisfaction Rating
2.57/5
  • 5 stars
    17
  • 4 stars
    3
  • 3 stars
    0
  • 2 stars
    0
  • 1 stars
    10
Based on 30 ratings submitted in the last yearSHOW RATING DISTRIBUTION
Need a payday & title loan lender?

    Advance Financial

    ConsumerAffairs Unaccredited Brand

    Currently serving customers in Alabama, Idaho, Kansas, Missouri, Utah, and Tennessee.

    Since 1996, Advance Financial has offered payday lending including FLEX loans, wire transfers, prepaid cards, bill payment and unlimited free money orders. Advance Financial’s 80+ storefront locations are open 24/7 for fast and convenient service. They have experienced steady success starting with only three stores in 1998, and growing to over 80 stores and 700 employees in 2016. Advance Financial is committed to helping customers achieve their financial goals.

    Apply now and get a loan for up to $4,000 as soon as today!

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    Last updated: Jan. 8, 2018

    30 Advance Financial Consumer Reviews and Complaints

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    Verified Reviewer
    Original review: Jan. 8, 2018

    I went to Advance Financial to get a loan for 400. Well conditions are not explained to consumer and percentage rates and fees are astronomical. The interest rate is 265 percent and .7 percent fees added daily! That's right daily. 3 months later paying to month I now owe 800 dollars. Never missed a payment. I called on Thursday to find out my pay off. When I get there Friday it was 30 dollars more the next day.

    Please if you are strapped for cash or have an emergency do anything but this horrific flex loan. I'm just trying to warn consumers. And why do they have to be open 24 hours? I will tell you why! They are catering to druggies that run out of money then in the middle of the night go running out to get more money. How pathetic is that. These people are legal, I don't know why loan sharks. Please write your congressman, governor or anyone else that will listen. I would give minus stars if I could. I'm paid off! Don't ever do this

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    7 people found this review helpful
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    Verified Reviewer
    Original review: Jan. 7, 2018

    Went to Advance Financial in Clarksville to cash a 28.00 class action lawsuit settlement check, presented ID and check (left it as it was received in the mail) my physical address was on check, on front of envelope (pull tab check) and on my D.L and they all matched to the letter! Employee asked me what kind of check it was. I stated it was a Class Action Lawsuit “SETTLEMENT” check... remember she asked me! She called over her co-worker to get her advice on how to “categorize“ the check and then she scanned it and sent it to the “historical Wedgewood” for verification. Process complete (I’m at this point standing at the window). She opens her drawer and tells me it was a $5.00 fee for cashing this $28.00 check (charged 17.9%) and proceeds to hand me $23.00!

    I get to thinking about it and based on this businesses fee schedule this very easily could have been charged a percentage (%1-6) instead of the maximum $5.00 fee on a small $28.00 check... When I questioned her about the high charge to cash this check she told me that she had nothing to do with that and the verification process determines the fee. REMEMBER she asked me what type of check it was! So DON’T try to tell me that this employee had absolutely no input to determine the fees and lead someone to believe that this businesses call center dictates fees!

    How does a company RETAIN customers for any longer past their initial visit with such a high fee on a meager 28.00 check that could have been charged 1-6% vs. 17.9%? BEWARE! In closing I looked up AF website under job openings and their CUSTOMER RETENTION SPECIALIST’s job description is basically to contact customers with friendly payment reminders and assistance in making their payments... I DIED LAUGHING! What exactly does that have to do with “RETENTION”? Has more to do with ACCOUNT MANAGEMENT/COLLECTIONS.

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    9 people found this review helpful
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    Verified Reviewer
    Original review: Dec. 28, 2017

    I am a person that doesn't usually write reviews. I in this case had to speak on the worst customer service I have ever experienced in my life. Most of the employees I spoke with were very rude and distasteful. I sent in 3 documents to verify my bank account and over a 3 day period was still being prompted for more. Every time I spoke with an employee it was a matter of if I just send one more document I will be done and processed. This is the worst company I have ever experienced and I did all the work online myself applying. If you want results in Jackson, TN... please go to Check Into Cash on Vann drive. It is pleasant, fast, and customer service values exist.

    8 people found this review helpful
    Verified Reviewer
    Original review: Dec. 14, 2017

    My friend I helped search and find a place to get a flex loan. Took her and she was approved on disability so I decided also to apply online and it straight up told me I was denied and I get more income than she does plus I get extra 320 a month in plasma money. I wouldn't of had any problem paying payments back as promised but they didn't even give me a chance. I have a Wells Fargo secured card. Been paying on for 3 years. Never late. Plus a cash advance for 2 years been paying off and rewriting at Advance America. Never late. But this place plain denied me. No chance at all. Very unhappy with them.

    7 people found this review helpful
    Verified Reviewer
    Original review: Nov. 30, 2017

    Advance 24/7 is nothing more than a predatory loan. A shark in the water, so to speak. Unless you want your account completely drained, of over 1,000.00 dollars, at a time. Stay clear! They will take 3-4 payments AT A TIME, on the same day! Even when you have not authorized automatic payments! The interest rates are over 250 percent. They do not care, at all, if you've lost your job and they clear your account, month by month. Leaving you with not a single dollar, to your name. Please, heed my warnings and stay far away from this company as you can! I've only left a single star, because no stars isn't an option!

    23 people found this review helpful
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    Verified Reviewer
    Original review: Nov. 29, 2017

    Poor customer service. Lack of communication with customer. I feel like it's false advertisement. I sent all required documents and different representing saying different thing each time I call. Never again!!!

    11 people found this review helpful
    Verified Reviewer
    Original review: Nov. 5, 2017

    Called today to specifically pay off my principal balance of 2411.84 which continues to accrue a ridiculous amount of interest. Something that they do not disclose up front. The customer service representative assured me that this will only leave me with the interest and I would not accrue interest on interest. Cool! It is crazy to make a $652 monthly payment and only $72 is going toward the principal. Well after taking my payment, the customer service rep. came back to tell me that not all of the payment went toward the principal balance because I had a payment due today. It should not matter what was due today... My principal balance is the principal balance.

    My principal balance and the interest as of today was included in the pay off. I requested that my payment today all go toward the interest and just like in May when they took an additional payment out of my account after I made a payment in the store. (The Manager was good about adjusting the account!) People go to these places as a last resort and this place is taking advantage of the working community. 279.50% interest rate... how could this be? This is not right!!!

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    22 people found this review helpful
    Verified Reviewer
    Original review: Oct. 5, 2017

    This company has made me physically nauseous and I'm left wondering what in the world am I going to do! I've had this loan for a very short time and have paid over $1,800 in what's called "Customary Fees". It's not the interest that hurts, it's the fees. This past month, since I've borrowed $2,500, I've paid almost $700. My payoff is $2,900! I don't know how this could be happening! I spoke to a representative who was nice enough, but left me wondering how I'm gonna get this paid! I'm at a loss! I don't know what I'm going to do?

    16 people found this review helpful
    Verified Reviewer
    Original review: May 26, 2017

    My experience with Advance Financial has been greatly appreciated. Prompt customer service response and a welcome environment mean a lot to me. There is always a friendly face every time I visit and my business is with Advance Financial has always been accurate and quick. Thank you so much for being a company that I know I can depend on to meet any financial needs that I may have or may need in the future! I highly recommend your services to everyone I know!

    5 people found this review helpful
    Verified Reviewer
    Original review: May 26, 2017

    Miss Shaniqua was very friendly. Loan was simple, fast and easy. It took maybe 15 minutes. Super glad that it comes out of my bank account. By coming out of my account, I don't have to worry about being late. And I also get all my money orders too. Everyone is very nice!

    5 people found this review helpful
    Verified Reviewer
    Original review: May 26, 2017

    Overall, I have been happy with my experience at Advance Financial. I have found the staff to be very competent and professional. They are always very helpful and polite. I also like that there many locations around Davidson County which makes it very convenient to conduct my business while I am out and about.

    7 people found this review helpful
    Verified Reviewer
    Original review: May 26, 2017

    Thought I was getting a loan, with easy payments, instead I got a loan that just keeps going up with fees, charges. Can't pay 800 dollars every two weeks, they won't change the payments. Advance Financial does nothing but put you back in debt. They overdrafted my bank account several times costing me more money. They constantly call and harass you from 6 different numbers. Pathetic crooked organization.

    48 people found this review helpful
    Verified Reviewer
    Original review: April 22, 2017

    Everything was awesome. The man that helped me was very nice and patient with me. I would recommend a friend if they need some extra funds to get them through. It was nice that your company is open 24/7 and I did not have to wait for a certain time to stop in.

    Advance Financial response

    Thanks for the feedback, Angela! We love to hear what our customers have to say about our service.

    2 people found this review helpful
    Verified Reviewer
    Original review: April 22, 2017

    Got approved for 2730.00 with easy payback options. Definitely coming back here to do business again. My money was in my account the next day! Better than a payday loan because you don't have to pay anything back right away. You just pay for how long you keep the money.

    Advance Financial response

    We appreciate your feedback, Christopher! We aim to provide the best experience for our customers!

    6 people found this review helpful
    Verified Reviewer
    Original review: April 21, 2017

    Very nice. Was impressed Julie was bilingual and was able to multi-task the way she did. Just don't know why she needed to when so many employees were there. Wasn't able to get FULL amount I needed but hopefully in time they will see I can repay any loan I take out. THANKS Advance Financial!

    Advance Financial response

    Brian, We’re delighted to read your feedback about!! Thank you for taking time to share your positive experience.

    2 people found this review helpful
    Verified Reviewer
    Original review: April 20, 2017

    I never thought I could get a loan because of my credit. But Advance Financial really came through for me when I really needed it!! I have recommended them to several friends and to my boyfriend who also got a loan from them!!! Thanks a million! I will be back in the future to get another loan!

    Advance Financial response

    Tammie, We’re delighted to read your feedback about us !! Thank you for taking time to share your positive experience.

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    Verified Reviewer
    Original review: April 20, 2017

    The rep was very very friendly and helpful, she made our visit relaxing. Damon I think her name was went above and beyond to make sure our loan was correct. I would recommend this company to all my friends and family. I love how it's set up like a credit card.

    Advance Financial response

    Michael, Thank you for taking the time to share your experience with others. We’re happy that you’re satisfied with our services.

    3 people found this review helpful
    Verified Reviewer
    Original review: April 20, 2017

    I applied and was only approved for 100$ because the person only put in I had a savings account when I had both checking and savings. I was only approved for this amount due to error on y'all part. I very unhappy with this decision. I called and was told even with it being your fault I still get penalized and it's not right at all.

    Advance Financial response

    Hello Jeryl, We sincerely apologize about your experience !We appreciate your feedback and would like to make things right. Someone from our customer service team will be contacting you within 48 hours to help assist with your resolution.

    5 people found this review helpful
    Verified Reviewer
    Original review: April 19, 2017

    The two gentlemen that talked with at the Athens TN office were exceptional. They both worked fast to get all my information into the computer system and got me approved for a loan. I appreciate your respectful and very professional attitude while doing business with your office. I have never been so impressed with the process and time it takes to get approved for a loan as I was with Advance Financial.

    Advance Financial response

    Excellent feedback, Amber! We genuinely appreciate it and we’re glad to hear that you’re happy with your FLEX Loan!

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    Verified Reviewer
    Original review: April 19, 2017

    Other than the rates being HIGH, they appear to be a great company. I know, I know, that they say the rates are high and should be used for the very short term, but... was able to do it all online which is easy. If you are looking for money fast and can pay off fast, this would be your company.

    Advance Financial response

    Thanks, Ronald! We appreciate the feedback.

    2 people found this review helpful
    Verified Reviewer
    Original review: April 19, 2017

    I like the customer service. I haven't personally talked to anyone, but they do call to see if everything went well. I haven't talked to anyone because I'm always at work, but they do leave pleasant voicemails. This is my first time doing a line of credit and I'm pleased.

    Advance Financial response

    Thank you, Alona! We appreciate the time you spent to share your feedback!

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    Verified Reviewer
    Original review: March 24, 2017

    I was blown away by the amazing customer service. The associates were super nice and very helpful. And it was so easy to get the money I needed. Super fast and super easy. And local. It's nice to have such an amazing 24/7 financial so close to home. Thank you Advance Financial.

    Advance Financial response

    Excellent feedback, David! We genuinely appreciate it and we’re glad to hear that you’re happy with the service we provid!

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    Verified Reviewer
    Original review: March 22, 2017

    I had my loan done at the Bristol, TN location on West State Street. The lady who took care of me was named Jenna. She was very professional and courteous. She made sure to explain each step of the loan process in detail. She made sure I was comfortable with the loan amount and payment amount before I signed for the loan. She did an excellent job.

    Advance Financial response

    Thank you, Tammie! We appreciate the time you spent to share your feedback!

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    Verified Reviewer
    Original review: March 22, 2017

    Fast and Easy. My experience was good. It was easy and very helpful. All questions were answered and I was very satisfied. Thanks.

    Advance Financial response

    You're welcome, joe, and thank you for choosing Advance Financial. We love to hear feedback from our customers and are very happy you have had such a positive experience.

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    Verified Reviewer
    Original review: March 21, 2017

    Hello, I'd like to bring to your attention, the great service I received from the young lady that really spoke volumes for me. Omg, she was very skilled, patient, and determined to get me that loan. It came at a point when I really needed a lending hand. I'm very satisfied with the results, I would really recommend that to anyone that's looking for temporary help. Once again thank you for the time and patience.

    Advance Financial response

    Many thanks for the feedback, Harland! We’re pleased to hear you’re satisfied with our service.

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    Customer increased Rating by 4 stars!
    Verified Reviewer
    Resolution response: March 24, 2017

    After all of the bad things I ended up having to go through Jason, a Customer Care Manager, resolved everything and was extremely nice! Thank you!

    Original review: March 21, 2017

    I was approved for $648 and when I got to the store to pick up my money I was told I was approved by mistake! I have never been so heartbroken in my life! My brakes went out on my car and I was gonna lose my job because I had just started!

    Advance Financial response

    Hello Rachel, We sincerely apologize for this. We are working to make things right so you can get the money you need. Someone will be contacting you shortly.

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    Verified Reviewer
    Original review: March 21, 2017

    My experience with Advance Financial 24/7 was nothing short of excellent. I went to your Mount Juliet TN location and the girl working had me in and out in 30 mins! I was able to get a loan on my lunch break! Thanks Advance Financial!

    Advance Financial response
    Tyler, Thank you for taking the time to share your Advance Financial

    experience with others! We are open 24/7 for our customers' connivence, so come in anytime you need us.

    2 people found this review helpful
    Verified Reviewer
    Original review: March 21, 2017

    Monique was very professional, courteous, friendly, informative, and 100% honest. She explained all costs and fees and explained all terms of the loan. She didn't hide anything from me, and we both found an acceptable loan amount and affordable payment. She was an excellent customer service loan representative for Advance Financial. The transaction took quite an extended time, more than I anticipated, due to technical issues, but she was very respectful in keeping me informed of my wait time during the process. Great first-time flex loan experience.

    Advance Financial response

    Great feedback, Krista! We genuinely appreciate it and we’re glad to hear that you have had such a positive experience with our company and getting a FLEX loan from us.

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    Verified Reviewer
    Original review: March 20, 2017

    Flex Loan - Was a reasonable quick transaction. Would like to see an office move closer, but you can't get everything you need. Will recommend Advance Financial to my friends and family.

    Advance Financial response

    We appreciate your feedback, James! We aim to provide the best customer service possible for our customers!

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    Verified Reviewer
    Original review: March 20, 2017

    Satisfied. I am very pleased with services from Advance Financial.

    Advance Financial response

    Rhonda, We’re delighted to read your feedback!! Thank you for taking time to share your positive experience. We aim to provide the best service possible for each customer!

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    Advance Financial Company Information

    Company Name:
    Advance Financial
    Address:
    100 Oceanside Drive
    City:
    Nashville
    State/Province:
    TN
    Postal Code:
    37204
    Phone:
    (615) 341-5900
    Website:
    www.af247.com

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