Overall Satisfaction Rating
4.35/5
  • 5 stars
    17
  • 4 stars
    3
  • 3 stars
    0
  • 2 stars
    0
  • 1 star
    3
Based on 23 reviews that contain star ratings
Show rating distribution
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Advance Financial

ConsumerAffairs Unaccredited Brand

Currently serving customers in Alabama, Idaho, Kansas, Missouri, Utah, and Tennessee.

Since 1996, Advance Financial has offered payday lending including FLEX loans, wire transfers, prepaid cards, bill payment and unlimited free money orders. Advance Financial’s 80+ storefront locations are open 24/7 for fast and convenient service. They have experienced steady success starting with only three stores in 1998, and growing to over 80 stores and 700 employees in 2016. Advance Financial is committed to helping customers achieve their financial goals.

Apply now and get a loan for up to $4,000 as soon as today!

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Last updated: Oct. 5, 2017

23 Advance Financial Consumer Reviews and Complaints

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Verified Reviewer
Original review: Oct. 5, 2017

This company has made me physically nauseous and I'm left wondering what in the world am I going to do! I've had this loan for a very short time and have paid over $1,800 in what's called "Customary Fees". It's not the interest that hurts, it's the fees. This past month, since I've borrowed $2,500, I've paid almost $700. My payoff is $2,900! I don't know how this could be happening! I spoke to a representative who was nice enough, but left me wondering how I'm gonna get this paid! I'm at a loss! I don't know what I'm going to do?

Verified Reviewer
Original review: May 26, 2017

My experience with Advance Financial has been greatly appreciated. Prompt customer service response and a welcome environment mean a lot to me. There is always a friendly face every time I visit and my business is with Advance Financial has always been accurate and quick. Thank you so much for being a company that I know I can depend on to meet any financial needs that I may have or may need in the future! I highly recommend your services to everyone I know!

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    Verified Reviewer
    Original review: May 26, 2017

    Miss Shaniqua was very friendly. Loan was simple, fast and easy. It took maybe 15 minutes. Super glad that it comes out of my bank account. By coming out of my account, I don't have to worry about being late. And I also get all my money orders too. Everyone is very nice!

    Verified Reviewer
    Original review: May 26, 2017

    Overall, I have been happy with my experience at Advance Financial. I have found the staff to be very competent and professional. They are always very helpful and polite. I also like that there many locations around Davidson County which makes it very convenient to conduct my business while I am out and about.

    Verified Reviewer
    Original review: May 26, 2017

    Thought I was getting a loan, with easy payments, instead I got a loan that just keeps going up with fees, charges. Can't pay 800 dollars every two weeks, they won't change the payments. Advance Financial does nothing but put you back in debt. They overdrafted my bank account several times costing me more money. They constantly call and harass you from 6 different numbers. Pathetic crooked organization.

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    Verified Reviewer
    Original review: April 22, 2017

    Everything was awesome. The man that helped me was very nice and patient with me. I would recommend a friend if they need some extra funds to get them through. It was nice that your company is open 24/7 and I did not have to wait for a certain time to stop in.

    Verified Reviewer
    Original review: April 22, 2017

    Got approved for 2730.00 with easy payback options. Definitely coming back here to do business again. My money was in my account the next day! Better than a payday loan because you don't have to pay anything back right away. You just pay for how long you keep the money.

    Verified Reviewer
    Original review: April 21, 2017

    Very nice. Was impressed Julie was bilingual and was able to multi-task the way she did. Just don't know why she needed to when so many employees were there. Wasn't able to get FULL amount I needed but hopefully in time they will see I can repay any loan I take out. THANKS Advance Financial!

    Verified Reviewer
    Original review: April 20, 2017

    I never thought I could get a loan because of my credit. But Advance Financial really came through for me when I really needed it!! I have recommended them to several friends and to my boyfriend who also got a loan from them!!! Thanks a million! I will be back in the future to get another loan!

    Verified Reviewer
    Original review: April 20, 2017

    The rep was very very friendly and helpful, she made our visit relaxing. Damon I think her name was went above and beyond to make sure our loan was correct. I would recommend this company to all my friends and family. I love how it's set up like a credit card.

    Verified Reviewer
    Original review: April 20, 2017

    I applied and was only approved for 100$ because the person only put in I had a savings account when I had both checking and savings. I was only approved for this amount due to error on y'all part. I very unhappy with this decision. I called and was told even with it being your fault I still get penalized and it's not right at all.

    Verified Reviewer
    Original review: April 19, 2017

    The two gentlemen that talked with at the Athens TN office were exceptional. They both worked fast to get all my information into the computer system and got me approved for a loan. I appreciate your respectful and very professional attitude while doing business with your office. I have never been so impressed with the process and time it takes to get approved for a loan as I was with Advance Financial.

    Verified Reviewer
    Original review: April 19, 2017

    Other than the rates being HIGH, they appear to be a great company. I know, I know, that they say the rates are high and should be used for the very short term, but... was able to do it all online which is easy. If you are looking for money fast and can pay off fast, this would be your company.

    Verified Reviewer
    Original review: April 19, 2017

    I like the customer service. I haven't personally talked to anyone, but they do call to see if everything went well. I haven't talked to anyone because I'm always at work, but they do leave pleasant voicemails. This is my first time doing a line of credit and I'm pleased.

    Verified Reviewer
    Original review: March 24, 2017

    I was blown away by the amazing customer service. The associates were super nice and very helpful. And it was so easy to get the money I needed. Super fast and super easy. And local. It's nice to have such an amazing 24/7 financial so close to home. Thank you Advance Financial.

    Verified Reviewer
    Original review: March 22, 2017

    I had my loan done at the Bristol, TN location on West State Street. The lady who took care of me was named Jenna. She was very professional and courteous. She made sure to explain each step of the loan process in detail. She made sure I was comfortable with the loan amount and payment amount before I signed for the loan. She did an excellent job.

    Verified Reviewer
    Original review: March 22, 2017

    Fast and Easy. My experience was good. It was easy and very helpful. All questions were answered and I was very satisfied. Thanks.

    Verified Reviewer
    Original review: March 21, 2017

    Hello, I'd like to bring to your attention, the great service I received from the young lady that really spoke volumes for me. Omg, she was very skilled, patient, and determined to get me that loan. It came at a point when I really needed a lending hand. I'm very satisfied with the results, I would really recommend that to anyone that's looking for temporary help. Once again thank you for the time and patience.

    Customer increased Rating by 4 stars!
    Verified Reviewer
    Resolution response: March 24, 2017

    After all of the bad things I ended up having to go through Jason, a Customer Care Manager, resolved everything and was extremely nice! Thank you!

    Original review: March 21, 2017

    I was approved for $648 and when I got to the store to pick up my money I was told I was approved by mistake! I have never been so heartbroken in my life! My brakes went out on my car and I was gonna lose my job because I had just started!

    Verified Reviewer
    Original review: March 21, 2017

    My experience with Advance Financial 24/7 was nothing short of excellent. I went to your Mount Juliet TN location and the girl working had me in and out in 30 mins! I was able to get a loan on my lunch break! Thanks Advance Financial!

    Verified Reviewer
    Original review: March 21, 2017

    Monique was very professional, courteous, friendly, informative, and 100% honest. She explained all costs and fees and explained all terms of the loan. She didn't hide anything from me, and we both found an acceptable loan amount and affordable payment. She was an excellent customer service loan representative for Advance Financial. The transaction took quite an extended time, more than I anticipated, due to technical issues, but she was very respectful in keeping me informed of my wait time during the process. Great first-time flex loan experience.

    Verified Reviewer
    Original review: March 20, 2017

    Flex Loan - Was a reasonable quick transaction. Would like to see an office move closer, but you can't get everything you need. Will recommend Advance Financial to my friends and family.

    Verified Reviewer
    Original review: March 20, 2017

    Satisfied. I am very pleased with services from Advance Financial.

    Advance Financial Company Information

    Company Name:
    Advance Financial
    Address:
    100 Oceanside Drive
    City:
    Nashville
    State/Province:
    TN
    Postal Code:
    37204
    Phone:
    (615) 341-5900
    Website:
    www.af247.com