Advance Financial
Overall Satisfaction Rating
3.96/5
  • 5 stars
    17
  • 4 stars
    3
  • 3 stars
    0
  • 2 stars
    0
  • 1 star
    6
Based on 26 reviews that contain star ratingsSHOW RATING DISTRIBUTION
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Advance Financial

ConsumerAffairs Unaccredited Brand

Currently serving customers in Alabama, Idaho, Kansas, Missouri, Utah, and Tennessee.

Since 1996, Advance Financial has offered payday lending including FLEX loans, wire transfers, prepaid cards, bill payment and unlimited free money orders. Advance Financial’s 80+ storefront locations are open 24/7 for fast and convenient service. They have experienced steady success starting with only three stores in 1998, and growing to over 80 stores and 700 employees in 2016. Advance Financial is committed to helping customers achieve their financial goals.

Apply now and get a loan for up to $4,000 as soon as today!

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Last updated: Nov. 30, 2017

26 Advance Financial Consumer Reviews and Complaints

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Verified Reviewer
Original review: Nov. 30, 2017

Advance 24/7 is nothing more than a predatory loan. A shark in the water, so to speak. Unless you want your account completely drained, of over 1,000.00 dollars, at a time. Stay clear! They will take 3-4 payments AT A TIME, on the same day! Even when you have not authorized automatic payments! The interest rates are over 250 percent. They do not care, at all, if you've lost your job and they clear your account, month by month. Leaving you with not a single dollar, to your name. Please, heed my warnings and stay far away from this company as you can! I've only left a single star, because no stars isn't an option!

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Verified Reviewer
Original review: Nov. 29, 2017

Poor customer service. Lack of communication with customer. I feel like it's false advertisement. I sent all required documents and different representing saying different thing each time I call. Never again!!!

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Verified Reviewer
Original review: Nov. 5, 2017

Called today to specifically pay off my principal balance of 2411.84 which continues to accrue a ridiculous amount of interest. Something that they do not disclose up front. The customer service representative assured me that this will only leave me with the interest and I would not accrue interest on interest. Cool! It is crazy to make a $652 monthly payment and only $72 is going toward the principal. Well after taking my payment, the customer service rep. came back to tell me that not all of the payment went toward the principal balance because I had a payment due today. It should not matter what was due today... My principal balance is the principal balance.

My principal balance and the interest as of today was included in the pay off. I requested that my payment today all go toward the interest and just like in May when they took an additional payment out of my account after I made a payment in the store. (The Manager was good about adjusting the account!) People go to these places as a last resort and this place is taking advantage of the working community. 279.50% interest rate... how could this be? This is not right!!!

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Verified Reviewer
Original review: Oct. 5, 2017

This company has made me physically nauseous and I'm left wondering what in the world am I going to do! I've had this loan for a very short time and have paid over $1,800 in what's called "Customary Fees". It's not the interest that hurts, it's the fees. This past month, since I've borrowed $2,500, I've paid almost $700. My payoff is $2,900! I don't know how this could be happening! I spoke to a representative who was nice enough, but left me wondering how I'm gonna get this paid! I'm at a loss! I don't know what I'm going to do?

Verified Reviewer
Original review: May 26, 2017

My experience with Advance Financial has been greatly appreciated. Prompt customer service response and a welcome environment mean a lot to me. There is always a friendly face every time I visit and my business is with Advance Financial has always been accurate and quick. Thank you so much for being a company that I know I can depend on to meet any financial needs that I may have or may need in the future! I highly recommend your services to everyone I know!

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Verified Reviewer
Original review: May 26, 2017

Miss Shaniqua was very friendly. Loan was simple, fast and easy. It took maybe 15 minutes. Super glad that it comes out of my bank account. By coming out of my account, I don't have to worry about being late. And I also get all my money orders too. Everyone is very nice!

Verified Reviewer
Original review: May 26, 2017

Overall, I have been happy with my experience at Advance Financial. I have found the staff to be very competent and professional. They are always very helpful and polite. I also like that there many locations around Davidson County which makes it very convenient to conduct my business while I am out and about.

Verified Reviewer
Original review: May 26, 2017

Thought I was getting a loan, with easy payments, instead I got a loan that just keeps going up with fees, charges. Can't pay 800 dollars every two weeks, they won't change the payments. Advance Financial does nothing but put you back in debt. They overdrafted my bank account several times costing me more money. They constantly call and harass you from 6 different numbers. Pathetic crooked organization.

Verified Reviewer
Original review: April 22, 2017

Everything was awesome. The man that helped me was very nice and patient with me. I would recommend a friend if they need some extra funds to get them through. It was nice that your company is open 24/7 and I did not have to wait for a certain time to stop in.

Advance Financial response

Thanks for the feedback, Angela! We love to hear what our customers have to say about our service.

Verified Reviewer
Original review: April 22, 2017

Got approved for 2730.00 with easy payback options. Definitely coming back here to do business again. My money was in my account the next day! Better than a payday loan because you don't have to pay anything back right away. You just pay for how long you keep the money.

Advance Financial response

We appreciate your feedback, Christopher! We aim to provide the best experience for our customers!

Verified Reviewer
Original review: April 21, 2017

Very nice. Was impressed Julie was bilingual and was able to multi-task the way she did. Just don't know why she needed to when so many employees were there. Wasn't able to get FULL amount I needed but hopefully in time they will see I can repay any loan I take out. THANKS Advance Financial!

Advance Financial response

Brian, We’re delighted to read your feedback about!! Thank you for taking time to share your positive experience.

Verified Reviewer
Original review: April 20, 2017

I never thought I could get a loan because of my credit. But Advance Financial really came through for me when I really needed it!! I have recommended them to several friends and to my boyfriend who also got a loan from them!!! Thanks a million! I will be back in the future to get another loan!

Advance Financial response

Tammie, We’re delighted to read your feedback about us !! Thank you for taking time to share your positive experience.

Verified Reviewer
Original review: April 20, 2017

The rep was very very friendly and helpful, she made our visit relaxing. Damon I think her name was went above and beyond to make sure our loan was correct. I would recommend this company to all my friends and family. I love how it's set up like a credit card.

Advance Financial response

Michael, Thank you for taking the time to share your experience with others. We’re happy that you’re satisfied with our services.

Verified Reviewer
Original review: April 20, 2017

I applied and was only approved for 100$ because the person only put in I had a savings account when I had both checking and savings. I was only approved for this amount due to error on y'all part. I very unhappy with this decision. I called and was told even with it being your fault I still get penalized and it's not right at all.

Advance Financial response

Hello Jeryl, We sincerely apologize about your experience !We appreciate your feedback and would like to make things right. Someone from our customer service team will be contacting you within 48 hours to help assist with your resolution.

Verified Reviewer
Original review: April 19, 2017

The two gentlemen that talked with at the Athens TN office were exceptional. They both worked fast to get all my information into the computer system and got me approved for a loan. I appreciate your respectful and very professional attitude while doing business with your office. I have never been so impressed with the process and time it takes to get approved for a loan as I was with Advance Financial.

Advance Financial response

Excellent feedback, Amber! We genuinely appreciate it and we’re glad to hear that you’re happy with your FLEX Loan!

Verified Reviewer
Original review: April 19, 2017

Other than the rates being HIGH, they appear to be a great company. I know, I know, that they say the rates are high and should be used for the very short term, but... was able to do it all online which is easy. If you are looking for money fast and can pay off fast, this would be your company.

Advance Financial response

Thanks, Ronald! We appreciate the feedback.

Verified Reviewer
Original review: April 19, 2017

I like the customer service. I haven't personally talked to anyone, but they do call to see if everything went well. I haven't talked to anyone because I'm always at work, but they do leave pleasant voicemails. This is my first time doing a line of credit and I'm pleased.

Advance Financial response

Thank you, Alona! We appreciate the time you spent to share your feedback!

Verified Reviewer
Original review: March 24, 2017

I was blown away by the amazing customer service. The associates were super nice and very helpful. And it was so easy to get the money I needed. Super fast and super easy. And local. It's nice to have such an amazing 24/7 financial so close to home. Thank you Advance Financial.

Advance Financial response

Excellent feedback, David! We genuinely appreciate it and we’re glad to hear that you’re happy with the service we provid!

Verified Reviewer
Original review: March 22, 2017

I had my loan done at the Bristol, TN location on West State Street. The lady who took care of me was named Jenna. She was very professional and courteous. She made sure to explain each step of the loan process in detail. She made sure I was comfortable with the loan amount and payment amount before I signed for the loan. She did an excellent job.

Advance Financial response

Thank you, Tammie! We appreciate the time you spent to share your feedback!

Verified Reviewer
Original review: March 22, 2017

Fast and Easy. My experience was good. It was easy and very helpful. All questions were answered and I was very satisfied. Thanks.

Advance Financial response

You're welcome, joe, and thank you for choosing Advance Financial. We love to hear feedback from our customers and are very happy you have had such a positive experience.

Verified Reviewer
Original review: March 21, 2017

Hello, I'd like to bring to your attention, the great service I received from the young lady that really spoke volumes for me. Omg, she was very skilled, patient, and determined to get me that loan. It came at a point when I really needed a lending hand. I'm very satisfied with the results, I would really recommend that to anyone that's looking for temporary help. Once again thank you for the time and patience.

Advance Financial response

Many thanks for the feedback, Harland! We’re pleased to hear you’re satisfied with our service.

Customer increased Rating by 4 stars!
Verified Reviewer
Resolution response: March 24, 2017

After all of the bad things I ended up having to go through Jason, a Customer Care Manager, resolved everything and was extremely nice! Thank you!

Original review: March 21, 2017

I was approved for $648 and when I got to the store to pick up my money I was told I was approved by mistake! I have never been so heartbroken in my life! My brakes went out on my car and I was gonna lose my job because I had just started!

Advance Financial response

Hello Rachel, We sincerely apologize for this. We are working to make things right so you can get the money you need. Someone will be contacting you shortly.

Verified Reviewer
Original review: March 21, 2017

My experience with Advance Financial 24/7 was nothing short of excellent. I went to your Mount Juliet TN location and the girl working had me in and out in 30 mins! I was able to get a loan on my lunch break! Thanks Advance Financial!

Advance Financial response
Tyler, Thank you for taking the time to share your Advance Financial

experience with others! We are open 24/7 for our customers' connivence, so come in anytime you need us.

Verified Reviewer
Original review: March 21, 2017

Monique was very professional, courteous, friendly, informative, and 100% honest. She explained all costs and fees and explained all terms of the loan. She didn't hide anything from me, and we both found an acceptable loan amount and affordable payment. She was an excellent customer service loan representative for Advance Financial. The transaction took quite an extended time, more than I anticipated, due to technical issues, but she was very respectful in keeping me informed of my wait time during the process. Great first-time flex loan experience.

Advance Financial response

Great feedback, Krista! We genuinely appreciate it and we’re glad to hear that you have had such a positive experience with our company and getting a FLEX loan from us.

Verified Reviewer
Original review: March 20, 2017

Flex Loan - Was a reasonable quick transaction. Would like to see an office move closer, but you can't get everything you need. Will recommend Advance Financial to my friends and family.

Advance Financial response

We appreciate your feedback, James! We aim to provide the best customer service possible for our customers!

Verified Reviewer
Original review: March 20, 2017

Satisfied. I am very pleased with services from Advance Financial.

Advance Financial response

Rhonda, We’re delighted to read your feedback!! Thank you for taking time to share your positive experience. We aim to provide the best service possible for each customer!

Advance Financial Company Information

Company Name:
Advance Financial
Address:
100 Oceanside Drive
City:
Nashville
State/Province:
TN
Postal Code:
37204
Phone:
(615) 341-5900
Website:
www.af247.com