Walmart Vision Center Reviews

I did protest because the guarantee does not specify what and what not is covered. It simply says your glasses will be repaired at no cost. It did not sway the saleslady. She told me they would replace the one lens only at a cost to me of $122. I did not accept this solution as I had already paid (along with insurance) close to 400 dollars for the glasses in the first place. Other than filing this complaint with your corporate office, I am not sure what I can do to solve this dilemma, but I can assure you that the word of mouth can be a powerful tool. I hope you can address this problem for me. Thank you.

After I decided on the frames, I ordered the glasses with the best that she wrote down. When my glasses came in, they were so bad I could not see out of them. They checked them and the bottoms were cut off so the readers were gone, and they gave me the cheaper lens. Plus, she measured my eyes wrong. So they re-ordered them and they came in wrong again, cut wrong and the prescription was wrong. So, the doctor checked my eyes again and changed my script, re-ordered them for the third time and I also got sunglasses but just for driving.

The third pair I kept for one month and they were still wrong. I tried them for a month and got to the point that I hated to wear them. I went to a MD which cost me twice as much as your doctor. They checked my glasses and did a two hour exam and said my glasses were wrong. Today, I took my glasses back to Walmart and got a refund. It took me 3 months to try and get glasses and I still don't have a pair. So far I have paid two places to have my eyes checked. Walmart did not give me a refund on eye appointment. I will never recommend Walmart for eye care.

Finally, the tech Stacey asked me to look into the machine that measures the distance between the eye centers. Wow, the original prescription listed the center as 58.5mm, but the the reading there, taking it 3 times, showed a reading of 61.5. Now I had to return to Columbus to have new lenses made on June 8. Now their machine measured the distance at 61mm, twice. They would remake my lenses and they should be ready on June 15 and would be mailed to me. It is now June 20 and I have no glasses. After almost 2 whole months, I have no glasses which I spent over $300 on just because their so-called tech can't read or add. I hope all the stores are not this inept. Of course, I have called and received numerous excuses and interesting that the manager is not there. What a way to run a business!

Supposedly, I should have known that since I mentioned the word "reading", the technician would automatically order the standard reading prescription from the ophthalmologist. I strongly disagree because I directly told the technician what I wanted several times. The manager refunded the money but her vociferous insistence in blaming the customer is unacceptable in my opinion. She kept offering several kinds of argumentative diversions such as I should have notified her about previous glasses I had ordered.

Subsequently, I went to my local ophthalmologist and ordered reading glasses. The technician there instantly understood what I wanted and referred to it as an "intermediate" prescription (between a computer prescription which is longer and a reading prescription which is shorter). This makes it very clear to me that the Wal-Mart Vision Center technicians were not adequately knowledgeable or trained well. It is also clear to me that the manager has power issues that make her obnoxious in situations that require compromise and understanding the customer rather than blaming them.

The only problem is the manager in that store, **, 13307 Midway Rd Farmers Branch, TX 75244 (Walmart Vision Center). Please don't go there, if you want to have or deserve a satisfied customer service. The manager of the vision center will not help. He will only have his manager position, and keep playing his cell phone, ignoring other customers who try to seek help! He’s very impatient, too!

I was so pissed. I drove from out of town (gas is not cheap these days!). I don’t know why I wasn’t in the system - that is not my fault! Hopefully, when I call tomorrow I can talk to a manager or something. I can't believe I made an appointment. They didn’t have me in the system and the guy acted like it was my fault! He kept telling me that they always type in the info into the system when they make appointments. I know I made the damn appointment because I called and cancelled one from another place since Walmart was cheaper. I’m so mad.

Another 15 minutes then when we eventually did get served. When I asked if I could get an eye exam, the first staff member then turned to the other one and asked her to check the diary for an available time! It's nearly an hour and a half! Why couldn't they asked when I walked in. By saying "Hi, how can I help you? I'm with this family and will be quite some time. What can we help you with?" I would have had the same answer an hour and a half earlier. My reaction was yes, and I got up and walked out disgusted why there's lack of customer service training. My advice, don't waste your time.

I asked for a full refund and was denied. A few weeks later, I again approached the clerk at the Herkimer, New York Wal-Mart Vision Center, requesting my full refund for merchandise I paid for, but I was never given refund and was again denied. I would like this matter to be looked into at the Herkimer, New York Wal-Mart Vision Center and would certainly expect my full refund sent to me.

Three weeks later, I received my two pairs of glasses. When I picked them up, they fitted me; and I told Lynette I didn't think the working glasses were focusing correctly at a computer distance. She came up with an explanation that my eyes would adjust after I wore them. So the next day at my computer screen, I tried them and could not focus into the screen. In fact, they would only work with a book one foot in front of my eyes. A few days later, I took time off work and went back to the Roseville Wal-Mart Eye Center and talked to Lynette about this problem. She kind of hissed at me making me feel she didn't give it enough time, but I told her I was very aware of my eyesight and these glasses simply don't work.

Well, she made another appointment with the eye doctor, and she explained to him my working glasses didn't work for reading computers. He surprisingly shot back at me, saying, "Well, you should have told me you needed these for computers." I told him I did, but argued any further. I just wanted my glasses to work. He readjusted my prescription for computer work, and I reordered. Three weeks later, they called and set up a time for me to pick them up. Again, I took some time off work and went in, and these glasses were focusing the same as the first pair. I told Lynette they were not any better than the first pair, and she again tried to tell me to "give it time for my eyes to adjust," which at the same time made me feel stupid. So I left the store, actually feeling "stupid," and went two weeks, trying to let them break in.

After two weeks, I could not take it any longer to not be able to read my computer and do my work. So I took them back in. They tried to insist nothing was wrong with my prescription, but I demanded to talk with the eye doctor. I got in, and I told the eye doctor that I felt really stupid for bugging him. But my eyes are not working with the glasses. I just went. He did a quick eye exam, asked for my glasses, went to the back, and checked the prescription on a machine. He came back and said they were the reading prescription. In other words, the same as the first. So we went back to visit Lynette, and she said, "Well, this is what he ordered." And the doctor corrected her, stating that no, he ordered this new prescription. Long story short, we got through that and Lynette ordered again. Okay. Three weeks later, it's the same thing. The same first prescription came back again. Okay, let's try it again. Lynette ordered again, and I at the same time ordered another pair of glasses with the same working prescription because they have an attractive sale.

Lo and behold, again after another 3 weeks' wait, I took time off work to pick up my working glasses. I was really excited, because I really, really need these for work. Two months have been long two months without proper eyesight. And this time, both glasses came in with the same reading prescription as the first. Now, I am really upset at this point. I called Assia, the district manager; and I told her of my experience and that I wanted all my money back but that I would need them to work with me so I could find another optometrist and order new glasses. She was very rude about this, as if I was the problem and insisted she could not refund my money unless I returned them all. I begged with her, stating I needed just two weeks to give me time to find another optometrist. But she would not accept this.

I also asked her to correct the refund with my insurance, so I could use my insurance with my new optometrist. She told me that would be up to me and that she could do nothing for me. She said I would have to file a grievance with my insurance company and that if I was lucky, the insurance company would side with me and refund my money. And she also "wished me luck" on this endeavor. I can't believe how I was treated as a customer at the Roseville Eye Center. Lynette even tried to deny she ever helped me, and I later learned she is the store manager. So that gives the reason she tried that stunt. (She was trying to run from her responsibility.) I called Lenscrafter the same day, and they scheduled me the following day with an eye exam and promised I would have my new glasses within an hour after the exam.

After this exam, I will return my glasses with Wal-Mart and hope I get my refund as promised. I don't know how long it will take for my insurance issues. I wanted to share this experience with some of you, folks who are thinking about Wal-Mart. I will never ever walk into a Wal-Mart again. This has been the worst experience in my 50 years dealing with a "trusted merchant." Just be careful.

I don't feel that I should have to pay anything because I had already paid $219 for my glasses which I would not have done had I known they had given me the wrong prescription. I made the decision to purchase those glasses based on the fact that I was purchasing the progressive lenses that I usually wear. The manager called me only to try to pass the problem on to the store where I purchased the glasses, telling me what they should do, but they did not make the mistake. They filled the prescription which I presented from Wal-Mart. I have used this store in the past, but I don't think I will do it again.

The transition lens barely worked and the prescription was wrong, I could not read road signs clearly until right upon them. I immediately took them back and asked for a refund. She wanted the broken glasses back (in which I provided) and refunded all but the examination cost. She and the store manager could neither look at me the entire time. I believe the optometrist should refund her examination fee, it is clearly defective. I will never buy glasses again from Walmart. It looks like a great number of people from various parts of the country feel the same.

The person working took my glasses in the back to adjust them. When he came out, he had a problem. While trying to adjust the pads, his tool slipped and put a big scratch on the right lens. He said he would order a new right lens. I got a call that the lens was in and went to have it put in. The same person took the glasses to replace the scratched lens. While putting the lens in, he broke of one of the nose pads and said it couldn't be fixed so he took a new frame of the display and put my old left lens and the new right lens in the frame. I put the glasses on and went about my on my way.

Later that day, I saw I was having a problem seeing. I checked my glasses and can see that the bifocal on the new right lens is bigger or not in the right spot and is interfering with my sight. I went back and the same person didn't seem happy to see me and I do understand that. He tried to adjust the lens but it didn't work. I now have a chip in the lens where the arm connects. I am wearing my two-year old glasses because the pair I took in for a simple pad adjustment I cannot wear. They interfered with my site and gave me a headache. I am not a happy camper. I will never get glasses at Wal-Mart again. I do understand the glasses were not under warranty at the time I went in but at least I could wear them. None of this was my doing. I just want the nose pads adjusted. I don't think going back to see what can be done would do any good. I could tell they were not happy to see me.

I went home and noticed they were badly out of alignment on my face. I then attempted to make minor adjustments myself, where they came apart or broke. The associates had flagrant attitude and unwillingness to resolve the problem and no intentions of correcting the glasses, and they hurried me out of the store. I feel that Wal-Mart Eye Vision was negligent in providing a professional safe line of care for such an expensive product and for the well-being of their patients/customers.

And then she told me that scratches are not covered. Well, then, what is the product that you sell called scratch-resistant that I paid for? So my next question was how much to replace the lenses. I was told $175. I don't think so. So now, I'm looking for a new doctor and vision center that will treat their customers with respect and responsibility and with reasonable pricing. Bye bye, Wal-Mart Vision. Oh, by the way, everyone in my household wears glasses.

When my son went back in they told him they had shredded his receipt and made the comment that everything is in the computer for a year. That does not help my check book that it’s in your computer. I would have understood if it had been the end of the day and it was shredded. This kind of I could care less attitude just doesn't sit well with me. When I need to let off steam, I sit down and write. If it were $2 no problem, but this was $255.00, a big difference.

I had an appointment with my optometrist the next day for a separate issue (dry eye syndrome). So I took my new glasses with me to have the prescription checked. Unfortunately, they found the bifocal part of the lens was placed too high and the bifocal area was off its axis by seven degrees in both directions, not good.

I will return in the next few days to demand a redo. In fact, the staff member said, if I wasn't satisfied that I could bring them back and they would upgrade to polycarbonate progressive trifocals using my $60 as credit toward new lenses, which of course can be quite expensive. FYI, I doubt too many people will find bifocals satisfactory for computer work. The lines really get in the way.

When I was finished and went to pick my frames, I was appalled at the woman's attitude. I chose a pair of frames with clip-on sunglasses, because I don't like the transition lenses. She was annoyed with me when I point blank refused that type of lens and instantly got an attitude. I also made it clear that I did not want the anti-glare lens, as the last 2 pair of glasses I had with that lens type peeled and looked shabby after 6 months of having them. She said if I wanted the bifocals without the lines, then I had no choice and that it was the way they came. I said maybe I shouldn't get them then. Again, I got an attitude from her.

She never once asked what I wanted or how much I wanted to pay, and when she was done, my total with the eye exam was $420.00. Before telling me the total, she looked at me like I was stupid and said, "You do know you have to pay the total amount today, right?" I said no and that I wasn't aware but that it wasn't a problem. All I get for an answer was "Good."

After she rang me up and I paid, I looked at the receipt and asked why I was paying $125.00 for lenses when the doctor said I could get them for $80.00, even the ones without lines. Her reply was "Oh, that's the plastic lenses; you don't want those." I asked her how she knew I didn't want them when I wasn't given a choice. Again, all she said was "Trust me. You don't want them." She then walked away, and I left very angry and confused.

I have to have new glasses, as mine are in terrible shape because of the peeling in the lens from the anti-glare and my sight is terrible. But I never expected to be treated so terribly. This woman assumed she knew what was best for me and never gave me the option to have an opinion. And when I did give an opinion, she was rude and hostile.

Yesterday, I stopped by the optical center while I was at the store, as she did tell me my glasses would be in around the 20th. I thought I would save my self a trip back to town if they were there. They were not, which was fine. But then the lady I talked to said they haven't even shipped yet and that I won't get them the following day either. This irritated me. Not only did I get treated terribly when I ordered them, but they have $420.00 of my money and I have nothing to show for it.

I will have to wear glasses the rest of my life, and I have 3 children who also wear glasses and contacts. I will be looking for a new place to get all of our glasses after this experience.

Less than five minutes later, my daughter went into the vision center and approached the same lady. There were no customers at all in the store. My daughter asked her for directions to another place where we might be able to have the glasses repaired, and she said she had no idea since she didn't reside in that area. She was not working at the computer or waiting on a customer, she was just standing there. We asked to speak to the store manager, who told her the vision center was a separate entity, and that the lady who we wanted to complain about was the manager of the vision center.

I let my daughter stay home from school the morning of her apt, and when we were getting ready to walk out the door to go I get a phone call saying the doctor wasn’t in because she was sick. I said I would call back within a month to reschedule. Finally, in January, I was able to get back to the Wal-Mart, so I went to find out what was up with my contacts and was told they sent them back that I only have a 6-month period to pick them up. When I talked with the doctor she said she never missed work and that I was basically lying. There was writing all over my files about all of this by different people who work there and none of them said they remembered anything about it. I was furious when I was told I’d have to pay for another exam if I wanted to get the right rx!

I picked up my trifocals on Fri., 2/17/12 and the entire middle (computer viewing) section of the trifocal was a total blur. The reading section wasn't much better. The Wal-Mart clerks kept telling me it was just the fact that I am not used to lines. 58 years of glasses and they are telling me I don't know when I can't read. They scheduled me for a retest on Sat., 2/18/12.

The optician told me I didn't know what I was talking about and it was the lines that I wasn't use to. I had trifocals back in 2002 and have had bifocals for years. I know if I can see or if it is a line. The doctor retested me and changed the RX. Just one week later, the RX changed, go figure. Then the receptionist is typing it up in the computer and kept telling me I didn't know what I was talking about and it was the fact that I wasn't use to lines, yet she keyed in the new RX.

I picked the new glasses up tonight 2/14/12. One lady was working. She was so busy answering the phone. She could not help any guest. She got me my glasses and said I try them on and if they fall off. "No”. Good! We are done, goodbye. She never checked to see if they fit properly, if they were adjusted, if they were crooked. I have had my glasses 3 hours and I already have huge red spots under the nose piece where they were not adjusted to fit.

I have never had such poor Service and Exam and will not use Wal-Mart again for Vision Service. I used Target before and should have gone back to Target. Do not use the Vision Service at Wal-Mart, 1133 N. Emerson Ave., Greenwood, IN.

One time, I went to pick up my son's glasses and was standing at the counter; and the woman looked at me and jumped and said, "Oh my gosh, you scared me; you should have said something." She was on the phone. What should I have said? Is she blind? I was right there. If I said something, she'd have said I am on the phone. I can't win. Anyhow, here is my problem:

I brought in a pair of my own frames and also purchased a pair of their frames. I had an eyeglass Rx filled there about a year prior with my doctor's RX. The glasses worked great. I had a contact lens exam at Wal-Mart about a year ago but could not wear the contacts. (I have questions about the optometrist's knowledge and ability to offer a thorough exam, but that's another complaint.) When I went to get these glasses, I asked, "Do you have my Rx on file from Dr. **?" And they said yes.

A week went by, and I picked up my glasses. Immediately when I put them on, my vision was distorted and blurry. (I see absolutely perfect with my current glasses.) I got a migraine, because the vision was so distorted. I was told to take them home and wear them and get used to them. I took them home, but after an hour, it was ridiculous. I could not see. I called my ophthalmologist, and she said that it was silly and that I should see right away and the Rx sounded wrong.

I went back with my husband later that night, and we were shocked with the treatment we got. We were the only ones there, so we sat down in the chairs like we have done in the past. The woman walked over and said, "Did you check in? You can't just sit down; you need to check in." We asked, "When did protocol change?" She said, "You always must check in." There was nobody else in the place, only us.

So right away, she had some attitude. She was very brazen, rude, and short. I told her I had a problem and that I could not see with the glasses. I gave her a copy of the correct Rx, and she said they used the Wal-Mart contact lens one instead. i asked why? She said because it was a better Rx, and I said, "Why did you not use the one I supplied you with that you used before?" She said it would damage my eyesight?

If I used her glasses, there would be a lot of damage as I could not see! She then said, "You, hypersensitive types, cannot handle much change." and that the Rx was very close. She proceeded to remind me my current Rx expires in October of this year. She's very argumentative, and clearly, she was not happy to begin with and very upset with something and it could not have been me.

I left with mixed emotions. I was visibly upset and shaken with adrenaline rushing. I felt ripped off, like someone swapped out my Rx without asking. They took it into their own hands without my consent to use a contact lens Rx for eyeglasses. I felt angry that I was yelled at and treated like a sub-par human being, and I'm angry with the woman because she was so brazen and hateful. Then I felt sad because all I wanted was a pair of glasses I could see with just like my old ones.

I am not asking for customer service on a silver platter. I know this is Wal-Mart, and you get what you pay for. Heck, I don't require a smile; just hand them to me and I'll be on my way. But to to the extra mile to make me feel as though I am at fault for your mistake and to continue to do it over and over again, it's just wrong.

This woman is not in the right field of work. She really does not belong in customer service of any kind. She would make a good prison guard or better yet, be good behind a desk. I can only hope she does not inflict the same negativity to others the way she did to me. Thank you for listening.

So the next day, Wednesday 2/15, I went back into the Vision Center on my lunch break. There was only one employee working, and after trying to wait patiently for service, she finally helped me 30 minutes later. I explained to her what had happened, and that I wasn't sure if the company could order parts of my glasses which I did not get from there. She simply told me no. So then I asked if I could order some contacts until I could find a way to get new glasses and she told me "Hold on ma'am, I have to go help this lady over here, but I will be back to help you in a few more minutes". I told her never mind and that I would just order them online.

I am not the type to get mad or upset when customer service is bad, but this really irks me. I don't understand why she couldn't have at least given/sold me a pair of contacts to hold me over until the ones I would have ordered got here (I would have even paid for them). I have no way to see unless with broken glasses, that most likely got broken by the Walmart employee. Thank you for taking the time to read this letter.

I have no health coverage. I find it very difficult to understand, as to why I was responsible for the whole cost of this! I didn't break the glasses. I brought them intact, prepared to pay for a $1.99 part. In return, I left paying $93.06 for new frames. I'm not expecting to have the whole cost of the frames to be paid by Walmart Vision, but I am expecting half the cost to be paid for. We did not break the glasses, the employee did. Please explain how I am being held fully responsible for this matter when I had nothing to do with the situation at hand?

So I ended up taking them back to the store where I had the exam. The people there looked up my prescription and found out the glasses were ordered incorrectly. So once again I ended up waiting for the correct glasses to be delivered. Now from the time I paid until the time I got what I paid for 3 weeks had expired. Since that time I can see fine; the only problem now is the frames. They don’t stay seated on my head correctly. I have a pair of reading glasses from the dollar store that sit on my head better. I had the glasses from Wal-Mart adjusted once when I got them and about 10 days ago they already have self-adjusted to where they just move around all day. I have no clue what I can do.

I was very pleased with the service I got from the ladies at the center--very helpful. The problem was at their lab. I got a call from Wal-Mart after 10 days which I thought was quick but I soon realized that when I put it on, I couldn't see on my right eye because the grade was wrong. It was supposed to be 6.75 and what I had on the frame was 0.75. I could understand why there might've been confusion there, so I sent the glasses back. I got another call after maybe 7 days--still quick, I thought. But when I got there the lens on the right side were sticking out of the front part of the frame, which I don't understand because my glasses have always been a different grade on each eye with a difference of 0.50 but the left lens is not sticking out and none of my lenses ever stuck out on the front part of the frames before.

On the back part, of course, that's a given when your grade is high. So I sent it back to the lab and I told the lady at the service center, "Don't they check it first before they send it out to you guys?" Her response was: “Yeah, I know. Quality assurance, right?” She was right on the money--it was exactly what I was thinking. When I left the store I told her that I hope they get it right after that because if not, then it would be the third time I’d have to send it back. But I thought to myself that if they got it wrong again, I will just have to cancel my order. And sure enough I got my call after 7 days after the second send-back. When I got there, surprise, surprise--they still didn't get it right.

Same problem: lens still sort of sticking out, though not quite as much as before. But if you wore the glasses you'd still look like a freak show with those lenses being obviously unevenly applied to the frames, and when I was trying to push it in to see if it might fix the problem the lens actually started coming loose already, almost to the point of coming off. It was exhaustingly frustrating on my part. I went ahead and told the girl that I’m just going to cancel my order having waited this long already.

I think I can wait a few more days and get my service through my insurance provider. But then, with my luck that day, their satellite was down and therefore cannot do the cancellation of order--no computer service. I changed my mind and told them I couldn't understand why the people at the lab couldn't get it right. I know my frames were dirt cheap and asked them if the frames were the problem but the lady told me this is one of our bestsellers and that the workers in the lab do it everyday and they couldn't understand either why they are performing very poorly.

Maybe if you couldn't do it right, maybe they shouldn't have a vision center at all. I love Wal-Mart and how they help me save money and have never been frustrated by any of their service or products before but this experience at the vision center is so ridiculous! And I would write ridiculous in bold capital letters if I could!

On January 10, 2012, a message was left on my machine that Vision Center had decided to release the information I had previously requested and all I had to do was go see Deanna at the Vision Center. It is absurd that I had to wait a month and a half to get permission for my information. It is incomprehensible that they would expect me to ever speak to that rude person again. I can see that they value this rude, untrained person over a long time customer. Their decision to have me go back to the same rude person to get the information I should have gotten easily in the first place showed poor judgment and a complete lack of consideration of how their customers feel. I told them they could keep your ** number and keep that rude person they hold dearly as their representative. Their resolution to this problem was pathetic and insincere. I cannot comprehend how they are still in business.

My experience at WalMart is that the consumer is responsible for assuring that the fit is correct. You become the optician. My belief is, since they could not get the correct size, they were generally unwilling to indicate that a size was probably not correct and simply let me decide if it was right. Not being schooled in the dimensions and aspects of a correct fit, it’s unlikely I would really get the correct fit.

I came home and checked online at a place called Zenni Optical. The same glasses would cost me $20 total and that means frames and lenses! I tried to fill everything in off my prescription and it stated, I must have my PD for the glasses to fit me correctly. I called back to Wal-Mart within hours of the exam, that very much has the PD measurements, and they wouldn't give it to me. They said it's company policy. I then called another Wal-Mart and she stated that "the company doesn't like us to give it out but I do because legally it is yours!"

I've called Peachtree City Wal-Mart Vision a total of 4 times in the past day and no one there will give it too me including the doctor. Today I called Vision Works and asked what they would charge to do the PD. They stated I would have to get a whole new eye exam but theirs is only $45.00 where I paid Wal-Mart $85. They also stated the same thing, that legally that was mine and that I had paid for it.

You are crooks! If I have to go to Vision Works to get a new exam to get the PD. so be it! They are 1/2 the price for an eye exam and I'm still cheaper getting the glasses from Zenni. But I guess you guys know that already. That it the sole reason you will not give me my PD! Shame on you. I buy food and clothes in Wal-Mart but not any more. I'm also now going on facebook and telling all my friends where they can get glasses much cheaper and also my experience with Wal-Mart! So in the end, how much did you really make by refusing to give me something I paid for?

And it is true that follow up is required. However, by giving a patient 30-day contacts and not fully disclosing that follow up needs to be done within those 30 days as opposed to 90 days for "free" is an underhanded business practice. It cost nearly $200 for the exam and initial pair of contacts. Now an additional fee will have to be paid. So much for a "free" follow up! They may be able to legally back up what they do, but ethically not even close! Also, for this complaint to be submitted, I had to rate my overall experience with at least one star. That’s unfortunate because they don't deserve even that!

I was trying to find out information about getting prescription motorcycle goggles and was told I needed my PD (pupillary distance). I was told I could contact the place that made my last pair of glasses, which was the Wal-Mart Vision Center on Carlisle Blvd. I told the Vision Center representative, Deanna, a young lady with a pierced lip and tattoos on her arm, that I needed to know my pupillary distance (PD). She abruptly stated she would not tell me that information. I told her that I got my glasses there and needed to know what the measurement was. She again stated she would not tell me and that I would have to get it from the eye doctor. When I contacted my eye doctor, he said he had never heard of someone not giving out that information. He said he did not have it as it was a measurement made at the Vision Center.

I went back to the Vision Center and Deanna was on the phone with a customer. After about ten minutes, she got off the phone and rather than talking to me, she went to the back office and got on the phone again. I waited another twenty minutes and when she came back I told her what my eye doctor had said. She said she had been on the phone with her supervisor and that they stood by the decision not to tell me. She said I should have asked for the number when I purchased the glasses.

I didn't know I would need to ask what the number was and certainly didn't think I would be denied access to such information. The PD is a measurement of my eyes and no one elses. It is a number I feel I paid for when I purchased the glasses. It applies only to me and there is no market value in keeping it as proprietary information. Wal-Mart or the Vision Center had no capabilities to provide me with prescription motorcycle goggles, so the number is only useful to me.

Not letting me have the number because of privacy restrictions are absolutely absurd. Privacy restrictions were never intended to keep information about myself private from myself. I can see no other valid reason for this person’s behavior other than she was misinformed or just a hostile person. Either way, what she did was wrong.

I have been purchasing my glasses at the Vision Center since 2006. I purchased my glasses, my son's glasses, and my brothers' glasses there and have always been treated fairly and respectfully. I have always been treated with respect and everyone I have dealt with was nice and friendly. I have never encountered anyone so rude since I have been a customer.

When I realized that this hostility was to continue without resolution, I asked for the name of Deanna’s supervisor. She handed me a business card with this address on it and said I could call Shane, at 1-800-637-3597, extension 2204. She said Shane was the one she had been on the phone with after I came in.

I believe employing a person with such minute communications skills is something that should be addressed by Vision Center and Wal-Mart immediately. I would think it would be in your best interest to terminate this person immediately. I would also suggest you terminate the one she referred to as Shane, her supervisor, and his supervisor as well if he is part of this absurd behavior. Further, if this is an official policy, you should inform your customers that after they purchase the glasses, they will be treated as a criminal from that date on.

Talk about ripping someone off. You would think that they would have made mention about a follow up being needed within 30 days before we had left. I would have made the appointment right then and there. So, them lacking to do their job is a way to make more money. For the record, this is not the first time for her to have contacts. I had gotten the prescription for Wal-Mart optical from her previous eye dr. from the year before. I myself wear contacts, and never had to do a follow up after my appointment. I always got my prescription. What the hell. This really ** me off. What happened to the “customer is always right”? I can’t take it that they are wrong in not doing their jobs. Thanks for ripping us off.

They stole my money. You get what you pay for. I should have just paid twice the price, for a real eye exam. Wal-Mart is a terrible company.

My wife (Mattie) work sheet showed a balance of $0.00, and mine (Jimmy) showed a balance due of $94.20. This was taken care at time of pickup. Two months later, I received a payment request from The Vision Center inside Wal-Mart with a balance due of $133.40 for my wife, and a balance due of $144.00 for me. There seems to be some type of con game being played. I have not been able to workout anything with the Customer Service Department. My eyeglasses selection was based on what my cost would be.

It's Nov. 17 and I have been trying to get Walmart to send the insurance money back to VSP since early October. Both myself and a rep for VSP have spoken with the Augusta vision center manager, Eric, and he keeps saying that corporate has or will be sending the money back, but they have not. I called Walmart Corp. customer service today and filed a complaint. I could not get the phone number of anyone to call; they have to send an email to the proper person, and they can take 3 to 5 business days to get back to me. I feel like Walmart is holding my vision insurance benefit hostage. If they don't return the money before the end of the year, I'll lose my entire benefit for this year. Meanwhile, my vision is being affected by wearing glasses that are too weak for me now.

I treat my glasses very well (I do not put them in pockets, my purse etc. ) so there are no scratches on the lenses, even to this day nearly 4 years later. However, the Anti-Glare has been coming off since about a year into wearing them. When I took them in to see if they could be re-coated or possible have the coating stripped off, I was told that neither could be done.

The sales associate actually suggested I had damaged my lenses and that I had used chemicals to clean them which was taking the coating off. I insisted on the amount of care I used and that I only use water and a soft cloth to clean them but was not "heard". I liked the optical center and will return but I will never again pay for the Anit-Glare coating. It is not worth the value and to be truthful, I never noticed a lack of "glare" in my view.

When I explained the vision problem, I was told to just tell the doctor about it when I come in. I feel completely discriminated against as an insured patient and find it hard to believe that this is how Walmart chooses to treat patients. I even went in to the store today to ask about a trial pair of lenses until my appointment on Friday (as a pair of lenses is better than none and I didn't want to purchase a full box if the Rx had changed) and was told that they cant' give me lenses until I see the doctor. Even though my new script was written in April. I have been pleased with the doctor and staff in the past but then again I was a "cash patient".

Or how about the woman who wanted to buy color contacts and was upset that her doctor wouldn't release an Rx for them because that was something she neglected to tell her doctor she was interested in during the exam? I mean come on, really? What kind of expectations do some of these people have about glasses? When it comes to glasses and scratching think of them like cars. Sixty years ago cars weighed a ton and were mostly made of metal. This was great if you got into a fender bender but not so good on gas consumption. People wanted more advanced cars and so the auto industry started making cars out of fiberglass. This was great for gas consumption but not so good for car accidents. Glasses are used to have lenses made of glass. Which was great for being all but scratch proof, but they were heavy and would shatter causing eye injures if hit with enough pressure. So the next revolution to come out was plastic lenses. Lighter and more comfortable than glass but not as scratch-resistant. So yes, glasses are not as scratch-resistant as they "used to be" but they provide the best visual optics matched with comfort and style.

I just shake my head when I read these compliants. People need to take some responsibility for what they do. Glasses are not indestructible and today's environment (with aerosols, kitchen and bath cleaning sprays, no time for anything therefore I clean my glasses with paper towels and the bottom of my shirt, or place them in my pockets with my keys or in my purse) is not good for the life of your glasses! Be nice to the Walmart employees because they are just trying to help you and they don't get paid enough to listen to some of these unwarranted complaints.

I finally had the funds to go back to my eye doctor and let him know what was going on. He said that he had heard of my complaints before from other patients. As his lab tech looked at the markings on the lenses, he could not even match them up with any of the known lens manufacturers that he had listed in his records. In other words, these lenses are some cheap generic. I have had to pay for another pair from a trusted lab. I can see and don't have to "turn my nose in the direction of what I want to see clearly". I am going to be going for my money back. I have Wal-Mart's lenses in my possession.

I called on Monday and got an appointment on Tues. When I went in, I was given a page to complete for a new patient, but I was not a new patient. They said if it's been 5 years, they don't have records. They said I was there in 2007 and that is 5 years (um, hello, that's 4). Okay, so then I completed their ridiculous form then the doctor called me in, cigarette breath blowing in my face, asked me to read the smallest line. I can read it. I thought this would be better. Then after 5 minutes she said, "I can make your vision better". I said she told me that before, and she said she told me to come back in 1 year. I then said she didn't or I would have been there, the doctor said, "I write it on the bottom of each chart", and I replied, "I did not read the chart". Bottom line is, I am never coming back again, I will stand up and shout to the mountain tops, "Don't go to Walmart for an eye exam, unlike what I told you before, they are not professional". You are a great corporation, please make this correction!

I asked to talk to the doctor several times about the lenses. I was told that it would not do any good to speak to the doctor. They said that he has no involvement but the exam. I went to another Wal-Mart to talk to the doctor. I was told the doctor has no involvement other than the exam. Wal-Mart would give me a 20% discount on another pair. No one could explain what might have happened to the lenses. I thought for the price and the durability that was explained to me when I was buying the glasses, that I would have had these glasses longer than a few months.

I have never waited that long in 34 years for my lenses (that's 6 weeks). It's funny how I could pay them $330 for lenses and another $105 for vision test, but no respect or apology for not having ordered my lenses to begin with! No star!

When I ordered contacts from Vision Direct, they informed me they couldn't verify; Dr. ** "had no record" of me as a patient. I called Dr. ** and was hung up on several times. I faxed over my copy and got my lenses. This time, same problem. However, after resending my prescription, Vision Direct told me I could not get colored contacts; the doctor had told them my prescription was not for those.

How did she find me if there was no record of me two days ago?

They had no modern machines to measure my eyes, which are perfectly suitable for bifocals and just not the brand they were pushing. Finally, exasperated at driving to and from to have a word with the summa cum laude staff, I just had to wait another! A week for the manager to mail the single vision contacts to me. Go figure, they mislabeled the package. Can you believe it? I can. I waited 2 weeks for the contacts to get to Walmart. The disclaimer form gives patrons a whole 30 days to get all messes cleared up. I paid in full and services rendered are entirely non-refundable, within 30 days of original exam date. Also, I agree that any questions regarding my prescription must be presented within 30 days of receiving my prescription. After that period, more fees will apply.

Walmart Vision Center made no effort to work with me for a truly, proper fit for my vision care. I highly suggest to stay out of any Walmart Vision stores. The treatment I received was deplorable, deceptive and every bad word I can think of for the service of just-children staffers and one old man.

I drove down to pick them up on the 24th (a 60 mile round trip), only to discover that the glasses were incorrect. I had to argue with the tech. Finally, she agreed to check the prescription. They were not ground to the prescription. She told me that the new glasses would be into the store within a week. I returned to the store on August 29th (another 60 mile round trip) to pick up the second pair. This time, there were two different colors of lens in the glasses (the prescription was correct this time). She informed me that the glasses would have to be sent back yet again. It has now been two weeks of being without the correct pair of glasses. She offered to send me the third pair of glasses. I could come to the store the next time I was in the area to have them fitted, which I agreed to do.

But let's face it. It is always built into the overall cost somewhere. In any case, my lenses have been appearing to have a shadow on them. I would just clean them (with a micro-fiber cloth) but would not see any difference. Upon closer inspection, I found scratches on both lenses. I am very puzzled on how that happened, as I am 68 years old and take extreme care of my eyewear. $550.00 does not come easy these days. I went to the Walmart Vision Center where I purchase these. And a different lady than who I purchased them waited on me. She took them to another room, cleaned them and returned. She said that my glasses were "scratch resistant" - not "scratch proof"! She then continued to tell me that I must have been wiping the lenses from side to side instead of in a "circular" motion. She also said that I must always use a spray liquid cleaner before wiping, and that's what caused the scratches.

I've read all the pamphlets. And I don't see any reference to these instructions. Besides, who the hell carries a bottle of cleaner around with them? From my years of experience of using micro-fiber, it has always been sufficient, and never left scratches before. This woman was patronizing, and matter-of-factly like I was some sort of dummy. I take exception to that kind of treatment. And if Walmart does not make good on this matter, they will never see my business again. I believe 40 years of being a patron of this firm should mean something. I am not threatening. I'm just stating a fact. I can spend my thousands of dollars each year somewhere else. I know that big companies such as this really don't give a damn about a single customer. But sooner or later, we all add up.

William **

I had looked all around and after finding the right ones that fit my face the best--I made an appointment to see the doctor.

I showed the lady at the desk the ones I wanted. She said they would work and I went back in a couple days later.

When I got there I saw the doctor, and everything had went smooth while I waited. I was looking at the frames again; the same lady from before came over, and was showing me different frames and styles that was fine, but I still wanted to get the frames I seen the other day.

When I put them on to see myself in them again, she started putting them down. She said they were ugly, and too big for my face. She also said that they wouldn't look right, and people would know. On top, of that she kept trying to sell me the most expensive lenses. I told her more than once I didn't have vision insurance. After I told her that, she tried to show me the little kid’s frames-- that were $9.

I wanted the frames I had seen from the beginning. They were going to be on my face and I was going to have to wear them. So, I should get what I want, and I feel nice in. She got loud and said she knew what she was talking about and added, “Don’t bring them back in when they don't work out.”

I thought she would never stop with her rudeness. I finally told her I didn't need help; I knew what I wanted, and that I was getting them. Instead of her walking away and saying, “Okay”. She said, “ I have been working here for 18 years and I know what I am talking about.” She lies because the Wal-Mart she works at had only been there maybe 5 years. I just couldn't take it anymore. I just got up and left after I paid for my exam.

Luckily, we have two Wal-Marts where I live; so, I went to the other one. The lady there was really nice. I had a better experience there. I will never go back to the other one. They are rude, loud and talk too much crap about everyone-- so unprofessional.

Beware of Walmart. They overcharge you, give you rediculous reasons as to why delivery is going to take so long and deliver a product of less than expected quality. Buy eyeglasses from a company with a better reputation than Walmart.

Since then, I have been back into that Vision Care Center 3 more times complaining about the lenses having some kind of oily residue on them. The store manager took the glasses and went into the backroom and took the lenses out and came back and told me there was a greasy substance around the inside of the lenses’ frames. She removed the grease and wiped the lenses’ frames with alcohol and said this should fix the problem. She did not know why the lenses had grease around the frames. However, that did not solve the problem.

I came back into the store a month or so later, complaining about the same issue. The manager cleaned the lenses again and said she did not see anything wrong with them and stated that if I was still not satisfied with the lenses, to bring my receipt in and she would refund me my money. After another couple of weeks, I came back in and told her I would like my money back, I still was not satisfied with these lenses. I still have to clean them 5 to 6 times a day to get the smudges off them so I can see. I have had Progressive transition lenses for the past 15 years and have never had a problem like this. The manager told me that the warranty was no longer valid (after 90 days) and there was nothing she could do.

And she did not think there was a defect in the lenses. She questioned my integrity as if I was lying about me having to clean the lenses 5 to 6 times a day. What would I gain from this? Whatever happened to customer service? These lenses cost me over $350, and most of the time, I don't wear them because I can't see out of them for the smudge marks. I feel that there is some type of material defect in the coating or something that is making the lenses smear when you clean them, and would like to get my money back.

This is my first and last purchase I will ever make at the Walmart Vision Center. They tell you to keep coming back until your 90 days period is up and then tell you they can't help you. Also, I do not recall them telling me I only had 90 days to get a refund. If that was the case, I definitely would have gotten a refund before the 90-day time frame was expired. There is nothing on my receipt that states I have 90 days to exchange or get a refund. If that is the company policy, then it needs to be put in writing and given to the customer or posted where it can be seen. I expect some type of action to be taken to correct this problem. I do not have $350 lying around to buy another pair of glasses.

The new frames are too heavy for me; they make my nose raw. I took them back on my first day off to see what could be done to resolve this problem on May 10, 2011. The manager said it had been 4 months and "Too bad!" Now, my new $200.00 glasses sit in my purse, while I wear my old pair. it has been the worst experience, and I feel I should be able to exchange them for a new pair that is comfortable. I hope you can help me resolve this.

She told me that I should go to Sears in Oakland as they do not have a contract with my insurer. She told me that they had called them and told them to stop sending customers. Strangely, she showed me nothing in writing, and did not mention writing them anything. If you have a written contract to provide services, you have to have it in writing to break the contract (DAAH). I am through with Walmart and the racist ignorant attitudes. The eye doctor’s name was Henry **, and he never came out to speak to me, nor find out what was going on. Gas is expensive and I drove over 10 miles to have these people treat me like crap.

It is emotionally devastating for me as a senior citizen to be treated like I do not matter. I do not know whether they were looking at my age, race, or disability, and frankly don't care. I am 64 years old and require glasses to drive and see. I am on a fixed income and disabled to boot. I could not believe the attitudes and unprofessional behavior of these people. They blatantly lied to my face by saying my insurer would not pay for an exam. I am out of gas money and time wasted on this matter.

She then, she told me that I have to call the company to get the administrator of my plan and the member ID number. I told her the admin company's name and that the number was on the card. I couldn't read the number, it was a small print and there was a reason why I was standing in an eye doctor's office trying to get an appointment.

She told me that the numbers are not usually on the cards and I had to call my provider. I tried explaining that I was in this very office two to three weeks ago, purchasing glasses for my child when she interrupted me and said that the optical department was on a different computer system and the information couldn't be looked up.

I had my doubts about this but asked her if this was normal procedure. She said, "Yes, we don't have time to make a dozen phone calls for people." I remind readers why I was standing there in the first place--the store was empty. Literally no customers. By this time, I am feeling a little frustrated and I tried explaining again that I had the information they needed and all she had to do was look at the card. She interrupted me again and said in very rude manner, "Sir, you have to call your insurance company. We will not do this for you." In mid sentence, I walked away from her.

I returned home and called my insurance carrier from the number listed on the card. I had my glasses on and could easily read the number that said Member ID on the card. I spoke with a customer service rep and explained what I needed. She said all that information is on your card and asked if I gave the vision center my card. I related my story and she was very surprised--so surprised, in fact, that she called the vision center while I was on the phone listening in. The witchy vision center clerk hung up on her.

So needless to say, the vision center at the Walmart in Brick, NJ run by Dr. Deborah **, OD, will never get another dime from me. If anyone from the Walmart corporation sees this or maybe even the good Dr. Deborah **, OD, herself, I hope that some action will be taken. The clerk was a short, chunky, short, dyed brown-haired middle aged lady with glasses.

Yesterday, I tried to order contacts online again but it was rejected because my prescription had expired. Against my better judgment, I made an appointment at the Walmart vision center for an eye exam and new prescription so that I can order contacts. I thought things might go smoother this time, since I'm now a repeat customer. I had to wait 30 minutes past the time of my appointment for my eye exam not to mention that the girl who gave me my glaucoma test told me that she's "not too great at it, so don't move." Since I don't have insurance, I paid a portion of the exam fee, and asked to be billed for the rest, which they agreed to. When I asked for my prescription, they refused to give it to me, saying I won't get it until I pay for the exam in full. Is this even legal?

A very friendly associate called me after only three days to notify me that my glasses were ready for pick up. I arrived at 8:00 PM as the optical associate was walking out (they had just closed). He saw me and asked me if he could help me. I told him that I was picking up my glasses. He proceeded to turn the lights on and spent 10 minutes fitting my glasses to my face. I have to say that the entire experience was exceptional. I have been reading many of the complaints on this website and believe that these things can happen at any optical.

After some time they came into the store. So I went back and the Dr. put them on me and said that it will take a while to get use to this kind of glasses because they are not like plain glasses. They are called tunnel glasses. I think about that for a second. He said that the glasses are for looking straight ahead and not for looking from side to side without turning your head. Because of the way they are made it is like looking through a glass tunnel and things in the sides of the glasses would be out of focus.

I used the glasses for several days and had to go back when the Dr. says, "lets check your eyes and see if the eye glasses are right". And guess what they had then in the wrong strength so he had to order new lens and it took another several days to get them in.

So when they got them back in the store, I went back and the girl at the desk put the new lens in and said, "there you go" and I just looked at her and said, do you think we should try them out before I leave? I think about that for a second. I put them on and she said, "read this". I had to tilt my head back in order to be able to read the print and she said can you see it. I told her if I tilt my head back I could and she said it would take some time for me to learn to use then give it about a week or so and if I had any problem just need to call them.

After about a week, I was having trouble to see with them and they was sitting on my face one side higher than the other. So I went back to get them set to my face and they guy that came out made several adjustments to them until they felt OK on me. So I said thank you and if I have any problems I would let them know. He said that this was my last visit for free and the next time, I would have to get an appointment to see the Dr. and I would have to pay because the glasses was only covered for 30 days and after that they were mine. Today was my last day and to think i paid $374.50 for this crap and now I had to go get a pair off the rack at another store just so I can read things and I gave like $8.00 for the pair I use now until I can get to a real eye glass place and get me a new pair made. But I can tell you this WAL*MART vision center will never get another dime from me and if you go to them to get your glasses, good luck! It is all I can say.

The associate broke my eye glass frames while trying to replace the old lenses with the new ones. My $275 frames were no longer useable. Both the store manager and the associate knew the importance of these glasses to me. I had purchased the frames in Germany. I was disappointed and shocked when the store manager came out to tell me that my glasses had been broken while trying to take out the right lens of my glasses. The store manager gave me damaged frames with an apologize and refund for the lenses of $189.

In addition, the office manager stated that this is why we don't like to put new lenses in frames that a customer brings in. However, both the manager and associate initially assured me that Vision Care could put new lenses in my old frames. Had either one warned me of the possibility of damaging my glasses, then I would have not moved ahead in purchasing new lenses for my eye glass frame.

I returned to another optometrist where I had purchased my original frames. I called Vision Care and requested faxing my prescription to this optometrist store which was done. When the optometrist examined my glasses, she discovered that the lenses in the broken frames had been reversed. That is, my right lens, the stronger one, was placed in the left eye glass frame and the right in the opposite one. I recalled mentioning to the associate after she took out the lenses for measuring that something was different about my glasses and continued to think so, for nearly a week while awaiting my new lenses. She assured me that they were the same lenses. She didn't even check. The associate had mistakenly reverse them. Left lens for the right eye; the right lens for the left eye. This is clearly demonstrating a lack of skill and carelessness on her part and partly explains why she broke my frames.

I'm angry about my broken frames, imported from Germany-- but my sense is that this could have been prevented had the associate been a little more careful had she returned the lenses to their correct side. Then my frame breakage would not have happened. I am now wearing a temporary pair of glasses sun glasses, which restricts me from driving at night until my replacements are ready. My new glasses will cost me nearly $200. Because of my inconvenience and this added cost, I expect Walmart Vision Care to pay the complete cost of replacing my eye glass frame.

She said I would have to make another appointment with the doctor. I went to a professional and he dilated my left eye, and right away saw I had a big tumor in it. He sent me to a specialist that day and then to the University Of Washington. I have melanoma in my right eye and have to have it removed this Friday. I have had to travel over 1000 miles in 6 days for this. I do not know if it has spread and I am waiting to find out. My life is in turmoil. I am scared and don't know what is going to happen. Maybe if it was caught when I went to him, it wouldn't have been as bad.

I asked why and she said it was just what they had to do unless I paid for a new exam. Since these were safety glasses, I took them anyway and was told by several people that it was not supposed to be done. They had to go by the script so I called the store manager and was told they would find out what was going on. I didn't hear from them so I called a week and half later and was told they (the manager of the vision part) had said no one had told me that. I know what I was told and have had the glasses (which I still have) compared to my script and true to their word, they are 1/4 off what they are supposed to be.

Before I could decide what to do, the left lens had a bubble come in it and I had not been wearing them because of the right side. I`m glad this all happened when it did because I was about to have them fix me a new lens for the right side. I can assure you Walmart vision center will never get another order for glasses from me or my family. This pair cost $280.00 for the lens only. I had my frames and prescription.

Walmart Vision Centers are in no way a better deal than anywhere else. I just hope they get the glasses right and I don’t have to keep going back. Now I have to struggle to see for the next 10 days as I really thought I would get the glasses quicker (they should have an option for that). My town is in a place where they can send out/and receive through FedEx to any destination rather quickly.

I closed my right eye and the print was very blurred. There was no bifocal in the left lens. I told the Walmart employee this. She held them up and said "Yes there is". I asked her to put them on a machine and test them. She said she couldn't do that with a progressive lens? She suggested I wear them a while and get used to them.

I've been wearing bifocals for 10 years. I pulled out a cheap pair of non prescription bifocal reading glasses and told her again that there were no bifocals in the left lens. She set them down very roughly and said, "I'll remake them then!" in a rude tone. I asked how long it would take as they were already a week overdue. "About a week...I'll call you." Again with an attitude. So that's where I'm at now. When I go back, if they are not right, I'm going to demand a refund from the manager.

Finally, I asked one employee for my eyeglasses but she just told me it's not available so I told her that I just called 20 minutes earlier. She then went again in the office and came back to me and told me that it has a wrong lens and was returned to the lab and told me it will take another week to get my eyeglasses. Very frustrated, I left the store. In less than an hour, a Walmart employee called telling me that if I really need the eyeglasses, I can use the one with wrong lens and come back if the correct lens will be available.

It cost me over $300 for that eyeglasses because I want the right one for my eyes. I was more frustrated to deal with this kind of unqualified employees so I stopped the conversation over the phone because it's not worth the argument. I already have enough headache for not having the right eyeglasses then I will suffer for another week just because of their mistake. It's really difficult to be a victim of poor service even if I paid a good price. It is a hard lesson which can drive people to look for other places!

I feel cheated, for I do not know the price of this frame. The frames I originally bought were Nikon $250. Ricardo made me feel the need to replace them with brand new glasses, stating mine were one and a half years old. I am going back to the store and request a price tag on these replacement frames. I can see the need to replace the eye piece but not the frame.

After explaining my lens options and hearing the purpose (driving only) for which I was buying the new glasses, she only recommended the UV 400 upgrade. The order was placed and I was promised the glasses on 5 Oct 10. I got a call 1 Oct 10, telling me that the glasses were in and ready for pickup. When I picked them up this morning, I was given a copy of the replacement guarantee and the fit was verified. I am 100% pleased with the purchase and the service.

Being 75 years old and have worn glasses for many years, I have never been treated this way. $300 is a lot to just throw away or give to Walmart for a piece of junk, which obviously they do not wish to stand behind. I am uncomfortable with the broken glasses.

I really think there is a defect in this frame. I have been wearing glasses for several years and have never had a problem. I ask for a manufacturer for these, they said they didn't have one. I wear my glasses all the time. When I go to bed, I put them on the night stand when I get up that is the first thing I reach for. I don't abuse them. I would like to know if other people have this problem.

Everyone who has complained, needs to write to the BBB and make a formal complaint, as well as contact their state's medical association. This is exactly why I haven't shopped in walmart for 4 months. I hate them, they don't care about anything but money. And you need to count your prescriptions too. I got an antibiotic filled, the pills were $2.50 each, and was supposed to have 10. I got home and only had 7, not bad profit for them, you figure almost 8 dollars they got of mine, but didn't actually give me the pills? And the reason I know they did it on purpose, is there was no problem when I called them, they said oh they made a mistake. Can't count to 10, give them a job in the pharmacy.

The personnel at Vision Center seemed to be trained in a kind of assault tactic when dealing with customer concerns. I was immediately attacked with accusations that I had been using some sort of abrasive to clean the lenses. I make no allowance for such rantings, so to save my time and breath, I have since gone elsewhere to replace the glasses.

I called the InfantSEE program to find out for sure. She said to call them back and tell them it is a volunteer program with no restrictions on insurance or income. So I called Wal-Mart vision center back and got a different lady who asked me if I had insurance. When I told what kind of appointment I needed to make, I quickly informed her I had just called the program directly and they could not discriminate for having insurance. I went ahead and made the appointment. I should have made it elsewhere; they will probably be rude when I get there. Luckily I was able to get truth. I want others to know that "they" are lying and to get their babies eyes checked for free.

I returned the glasses this morning and told them that I could not adjust to them; the person waiting on me showed me a pamphlet with 3 different lenses. One had a very small center of vision, the 2nd one was a little larger and the last one was almost the entire lenses was focused, she said they would have to charge me an additional $91. I said, why wasn't I given this choice in the first place? She didn't know! I feel that I should not have been charged for an upgrade for something that I could have had in the first place, now I have to wait for two weeks for the new glasses to come in, they were not cheap! The original lenses were over $300 not counting the frames and exam, now they've added $91 to it. That was my first and last visit to Vision Center.

I have recently visited Vision Care to have my eyes examine and to order new lenses for my eye glasses. Everything leading up to and including my eye examination with Marcus ** was professional. Everything thereafter was just sloppy, but not until I picked up my glasses Friday July 30, did I realized the scope of the sloppiness.

The associate broke my eye glass frames while trying to replace the old lenses with the new ones. My $275 frames were no longer usable. Both the store manager and the associate knew the importance of these glasses to me. I had purchased the frames in Germany. I was disappointed and shocked when the store manager came out to tell me that my glasses had been broken while trying to take out the right lens of my glasses. The store manager gave me damaged frames with an apology and refund for the lenses of $189.

In addition, the Office Manager stated that "this is why we don't like to put new lenses in frames that a customer brings in." However, first both the manager and associate assured me that Vision Care could put new lenses in my old frames. Had either one warned me of the possibility of damaging my glasses, then I would have not moved ahead in purchasing new lenses for my eye glass frame. I returned to the optometrist where I had purchased my original frames. I called Vision Care and requested faxing my prescription to this optometrist store which was done. When the optometrist examined my glasses, she discovered that my the lenses in the broken frames had been reversed.

That is, my right lens, the stronger one, was placed in the left eye glass frame and the right in the opposite one. I recalled mentioning to the associate after she took out the lenses for measuring that something was different about my glasses and continued to think so for nearly a week while awaiting my new lenses. She assured me that they were the same lenses. She didn't even check. The associate had mistakenly reverse them (left lens for the right eye; the right lens for the left eye). This is clearly demonstrating a lack of skill and carelessness on her part and partly explains why she broke my frames.

I'm angry about my broken frames, imported from Germany--but my sense is that this could have been prevented had the associate been a little more careful had she return the lenses to their correct side. Then my frame breakage would not have happened. I am now wearing a temporary pair of glasses (sun glasses, which restricts me from driving at night) until my replacements are ready. My new glasses will cost me nearly $200. Because of my inconvenience and this added cost, I expect Wal-Mart Vision Care to pay the complete cost of replacing my eye glass frame. Thank you for taking the time to read this letter.

I do not wear glasses and I can clearly see that the lenses look to have a different grind where the transition point is from regular to bi. One is just higher than the other. I guess we get what we paid for. We will never go back and waste our time purchasing anything other than food items from our Wal-Mart. Where has customer service gone and where are the professionals that work in these specialized areas getting their degrees? I guess online. We chose not to proceed with this company and took our business elsewhere.

I told her that was fine, because she was not taking care of my son anymore. My son acted like a typical 5 year old. It wasn't his fault that the vision center was busier for her to handle that morning. I complained to the doctor who told me, she was a manager employed by Wal-Mart and not him, so my complaint did no good. Stay away from theVision Center in Orlando Park, IL! As my 5 year old son says, "the mean old lady works there".

The next week, I took a friend with me the second time, and had them go into the exam room with me. You could tell that the doctor was very defensive, while he re-examined my eyes to make sure that if the first exam and this exam stayed the same. My friend even could not believe how hateful he was when he would ask me questions and I would have to think about it before I could respond. I am a 48 year old female and do not need to be treated like a child when asked a question.

He matched up the eye glasses to what he had ordered. The suggestion was that we take out the no line bi-focal. And I would just have to wear them for my eyes to adapt. I've been trying for months and still not any better. I can see better with regular readers than these. But the glasses to this day still does not focus correctly. After talking with the eye glass service personnel, I find out that the eye exam doctor who works at the vision center is not employed with Wal-Mart. I'm sure I could have found a better bedside manner personal elsewhere. Had I known this, I would have not seen this doctor.

This is not my first time to purchase eyeglasses from Walmart and have had exams there before by the same doctor. I have not had a problem in the past but I am very disappointed and dissatisfied and frankly would like to return the glasses for a refund. I actually feel like throwing them against the wall. No longer a happy Walmart shopper.

I looked at different frames until the clerk finished. I turned around to see the first customer was gone and the clerk says "okay come, sit over here"; I sat down and the next customer did too. I looked at the clerk and said "were you talking to me or him?" She said, "Oh no I was talking to him. I don't know what you like and you are new".

I was like...okay. I thought oh well, this guy is picking up glasses or something and it should be short. While continuing to shop I could hear the clerk, "so how is the wife, the kids?" She knew this guy? I was tossed aside for a friend even though I had been waiting over 20 minutes! I was fuming mad at that point, but held my tongue.

I don't like to make a scene or get rude with people but wow...I have never, ever, had someone do that to me. The clerk began walking the 3rd customer around the room looking at frames (wait I thought she didn't help me because she didn't know what I wanted, never mind the fact that when she said that, I had a pair in my hand and was ready to talk).

A male employee came in and began gathering paperwork and has a clipboard. I was assuming he would help me or at least get me started with a patient info chart or something. While he was getting ready a family walked in. He went over to help them. It turned out he was the doctor and that was his next appointment.

I approached him to ask how long it would be and before I opened my mouth he cut in, "if you want to be seen today, it'll be later on this afternoon". He then abruptly turned around and started talking to the family and walked into the back room with one them. I was shocked! Like Hades I'm going to wait for this rude [doctor].

I thought he could have at least acknowledged me or told me the clerk would be with me shortly since he had a patient. I had no idea who this man was. I thought them to be true (as all the reviews I have been reading have said). They are very rude. I walked out. I called Vision Center and was helped quickly and professionally. The doctor was able to see me "anytime between now and 5pm, your choice".

Only to Wal Mart - It was your loss! You better ** at what people are writing about your stores. It is not good.

The next day the glasses were loose and I could not adjust them. So, I took them back. A different assistant told me that she could not adjust them because the spring hinge was broken, and the only thing I could do was buy new frames and the other girl should have told me that. I am on a very small income and cannot afford to buy new frames. I think they could at least have told me the truth. I cannot wear these and don’t know what I can do. It makes me angry that they act like it’s an imposition to have to see their glasses and they are expected to fall apart in a year. I’m not ever doing business with them again!

When my glasses arrived the girl just hands them to me in the case that doesn’t even fit them and says thanks. I guess they would just magically fit my face without adjustment. So I tell her, “Hold on. Let me check ‘em.” Of course, they need adjustment. She takes ‘em in the back and they come out slightly mangled. I say thanks and leave. So many hours later, after studying and watching videos on how to adjust glasses, I learned how to adjust my own glasses. Then I go back to Wal-Mart finding that I would like different nose pads and I ask them are your replacement pads bigger than the stock pads on my glasses. They say, no, they are the same without even looking at them. So I buy the pads from them and put them on myself.

In conclusion, the glasses ordered were fine as well as the eye doctor, but I don’t understand the general laziness of the staff. They have one of the best jobs at a Wal-Mart. But I did take one thing out of it though. I learned to adjust my own and friend’s glasses and discovered you can order glasses yourself direct from China and save hundreds. If the incompetent staff at Wal-Mart can order your glasses, then it must be really easy.

I agreed and went into the store. The manager helped me, he was confused and said he wasn't used to working with contacts. He called a girl in to help him. I then paid the $54.00 cash and was told I would get a call when they come in. I asked for the coupon before I left once again. He was very nervous and didn't know what to do and had the same girl help him. I then asked how much the eye exam for glasses would be and was told $58.00. I asked if I had a prescription from somewhere else if I could use that instead of having them do the exam and I was told that would be fine. I was given the coupon for $50.00 off and I left.

On Friday, June 18, I got a call from the Walmart Vision Center and was told my contact lenses were in. I took my grandson to Costco for the eye exam because they charge $49.00. Then my grandson and I went to the Walmart Vision Center. The same manager helped me again. My grandson picked out the frames he wanted and then the manager told me that the computer wouldn't honor the coupon if he put it in because I had only bought one lens. I was shocked. I told him that without lenses, I am legally blind. Why would I only buy one? Plus, I have mono vision and one wouldn't do me any good. He said I should have read the fine print. I told him that I can't see the fine print. He then called the girl out who helped him last week and had her read to me what I had been told that I was getting.

She read that with the purchase of a year supply of contact lenses, I would get a discount plus a $50.00 coupon for eye glasses. The manager said that is not what she meant. I said read it again and she wouldn't, she would only use her own words and said that it didn't mean what she read. I then said okay, I want my money back. He said "fine, I will get it for you". Then another girl who was with him said the policy is that if it is over $35.00, a check will be mailed to you from corporate. I then said okay, I will keep the contacts. Then the manager said "too late, I have already canceled your order" which was not true. He hadn't done anything. Then I asked to speak to the manager above him and he said there wasn't anyone above him. I asked him for one of his cards and he said "go buy one". I asked from where and he said "I don't have cards".

I then asked him what his name was and he said William. I asked for his last name and he refused to give it to me and told me that if I didn't get out of the building, he would have me physically removed. I never yelled. I did call his girl a ding dong because she didn't know what she was doing. Plus me not being able to read fine print was my problem. I should have found someone in the store to read it to me, that they didn't have to stand behind what was spoken to me. I am 67 years old, legally blind without lenses since birth. I have to have reading glasses plus prescription glasses in order to read 12 point print. They scammed me. They were simply going to increase all the costs so I would have to pay another $68.00 for the other lens plus not honor the coupon. William kept saying read this and I kept telling him I can't read that print. He and his girl both said that wasn't their problem.

I have high blood pressure and felt that I was going to pass out. Do I have any recourse? I had vision coverage last year and I didn't pay attention to the total bill, just what I had to pay and that included an eye exam for the contact lenses. If I had allowed William the manager and his girl bully me into spending more money to get the other contact that I had been told a week earlier that I was getting, I wouldn't have been able to pay my utilities. I simply wouldn't have subjected myself to their scam bait and switch routine. Too bad I can't disguise the fact that I am a senior citizen. Maybe most seniors have a lot of money to spend. I don't, I have to watch every penny. I am on a very limited income.

I walked out frustrated but went back as my daughter needs her contacts. I ordered them one month prior to her vacation and HS graduation. I went to pick them up and the color, although read gray came back blue. Now they cannot assure me I will have them in a week before graduation and her trip. My daughter is so upset and this has ruined her HS graduation, trip and my stress level. No one has bothered to call or apologize for this case.

On that afternoon, one of the two girls who sit in the doctor's office really gave me a horrible time, instead of just printing the old prescription and handing it to me. Here are the so many irrelevant questions that she asked me/ her conversation with me (not including my answers): "This is an expired prescription. (again) this is an expired prescription, why do you want to have it? Your last appointment was in Jan. 1999. You are past due for rechecking. This prescription is not for contact lenses. Do you want a print one or a hand writing one? I am going to write the prescription for you, it is the same as printing."

Then when I asked her to please just print the prescription, she actually did but put a very large writing with a thick black marker and in capital letters, "Expired Prescription" and she wrote this sentence twice.Iit was so big that anyone cannot see the numbers nor the writing that the doctor wrote. And when I asked her, "Why are you doing this?" she said, "because it is expired prescription!"

This had never happened to me before! I think this is a totally bizarre situation. I would like your response, please. It's harassment. I am a foreigner who speaks with an accent. I am also a doctor and can afford an attorney but I will wait your corresponding. Thanks!

In the middle of March, I went back and was told to give it a few more weeks and if I was still having problems that they would give me another exam. On May 22, I went back again and explained my problem and was told that they would give me a refund on 1 box of contacts. I was never offered a new eye exam. When I ordered my contacts, I ordered two boxes, six months in each box. On the second box, I still had two months left. I wasn't able to get a refund on the second box because the second box had been opened but the two months worth that I had left had not been opened. I also asked about a refund on the eye exam and was told that the eye exam was not refundable. Anyhow the same day, I went a few doors down to Nationwide Vision to get another eye exam to see if there was a difference in the prescription and there was. I feel that I wasted my money and would like to be refunded for the eye exam and the two months of contacts that I can't use.

Well, my blood sugar was normal, but at the urging of my family, I went to another eye doctor to have a second opinion this morning and I now have severe infections in the corneas of both eyes and I can't wear contacts for 2 weeks. I had to get a prescription for eye drops and then, I have to go back to see him in two weeks.

So thanks to Dr. **, I had to pay $95 for the doctor's visit, $269 for the visit to Reimers, $28.99 for the prescription and I still have to pay for the follow up appointment with Dr. **. If I would have listened to Dr. **, I would still not know about the infections, it would have gotten worse and so would my vision. If I would have left it up to him, I could have ended up blind! I also want to say that I've had at least 4-6 appointments with Dr. ** in the last two months, each time he did the same tests that Dr. ** did today and he did not say anything about the infection. I had to pay $95 for a doctor's visit, $269 for a second opinion at another eye doctor, $28.99 for a prescription, and I still have to pay for a follow up visit in two weeks. I want to be reimbursed for everything, including my recheck that will happen on June 4, 2010.

I went in twice, but both times, I was told that I had to come back when the manager was in. Finally, one day, I was able to catch her; and I was very sorry that I did. She began to grill me suspiciously about how long ago I had ordered them; I showed her my receipt, and then she began telling me that I was not wearing them properly if I still had one full box left and that she was not obligated in any way to replace them. She also said she had never seen a full box of contacts that were bad and that I should have come in before now, if I wanted anything done, etc, etc. All this in front of her entire staff.

One of the ladies, who happened to be in the store from Dr. Rebecca's office, stuck up for me and told her what Dr. Rebecca had said, but that did not appear to be enough. Tiffany finally, after totally humiliating me in front of the staff at the vision center, begrudgingly told me that she would order me 6 sample contacts to replace the 6 I was returning. Whoo hoo! What a sacrifice.

I left, never so embarrassed or humiliated in my entire life. When one of the girls called 2 weeks later to let me know that the contacts were in, I asked to speak to Tiffany and told her that I would not be in to pick them up. It is not worth $43.00 of contacts to me to suffer that humiliation. She replied by telling me that she did not treat me rudely, but if I wanted to do that, it was just fine.

When I got back to FL, I went to the store where I purchased the glasses and was told the same thing, that I would have to buy a complete new frame. I complained and was told by the salesman that he would take care of me. When the new frames came in, I only had to pay $108.31 instead of the original $118.00. The frames now need straightening and adjusting so I went into the local Walmart in Vestal, NY. I was asked if I bought my glasses there and I told her that I bought them in a Florida Walmart. The girl told me that she would be very careful working on them but if something broke, they were not responsible for them. I talked to the store manager and was told that the optical was a separate store not under Walmart. Let this be a warning to anyone thinking of getting glasses at Walmart, They take your money and are responsible for nothing!

The clerk acknowledged that yes, they did have the insurance authorization number written down (I paid for the readers myself), "oh, and the style and number of the frame was written on the form, but, for some reason the glasses had not been ordered." They would be happy to 'reorder' them after I paid the deductible again. Well, my husband is in the military. He is the keeper of our financial records and unfortunately he is currently TYD, I can't reach him unless it's an emergency, and I don't know where the records are.

I went to Walmart to save money. First, they assured my that I needed a more extensive eye exam but my insurance didn't cover the expense. I paid my deductible and the disallowed charges, then I paid the deductible for my glasses. I am not 'living better' because of Walmart's services

Well, tomorrow is the 27th and I have been bugging them almost daily regarding the rush that is supposed to have been put on my glasses. They said that they are put on a rush status but what is the point of the "rush" status if I still get them on the original pickup date? I've been sitting at my house for 16 days now because I don't want to damage my car or hurt someone else and I live out in the country where I basically have no neighbors. I paid $337 upfront and nothing has happened! I'm wondering if they're even going to be there on the original due date if they can't even handle a "rushed" order! What the **** am I supposed to do when I need to take care of my family and need food and supplies but can't go anywhere because of Walmart's Vision Center dragging their heels?

I had paid $80.00 upfront since I had not met my deductible. I'm 74 years old with some health problems and this really upsets me. My wife took me back to Pulliam Eye. They said Medicare would pay a part and my supplemental would pay the rest. Walmart should hire and keep people who know what they are doing. I will let family and friends that Walmart is not the place to go. Shame on Walmart.

It took a couple weeks for the second trial pair to even arrive and by this time our car had broken down. I managed to pick up the second pair, which were even more uncomfortable than the first, and again an incorrect prescription. I have four children under five years old and only one vehicle. I explained to her that it was very difficult for me to keep coming back and since my eyesight really isn't that bad, I really wanted to go back to my original contacts. She said, "You don't want to see clearly?" in a very condescending manner. She then went on to say that the Secretary of State would restrict my driving to daytime only, which is ridiculous, considering my vision is still 20/30 even without lenses. I told her we were in a difficult position right now, with our vehicle broken down and four little ones to manage.

I again asked for my original brand and offered to try again at a later time to be her guinea pig with the trial lenses. Through these appointments, follow-ups and phone calls, no one ever pointed out that in one of the papers they originally have you sign, if your follow-ups are not completed within 30 days, you get charged an extra $25. I understand that legally I signed the form and am responsible. I was simply asking for a little compassion and understanding, since the only reason it took so long was that she kept trying trial pairs (and there were two more brands she wanted to try!), one of which took two weeks to arrive. There was no physical way I could have completed all the trial pairs for two weeks each and gotten in within 30 days. Factoring in having to find a sitter and wait until my husband who works 12 hours a day gets home from work. I expected them to cut me slack on the follow-up fee.

The receptionist was very rude and curt with me as if I was taking the $25 out of her pocket. When I asked to talk to the doctor to plead my case personally, she refused to come out and talk to me. They just kept pointing out that I had filled out the form and was liable. I explained I knew I was legally liable, but I was asking for a waiver because the doctor was the one pushing all these trial pairs, and in fact, one pair alone had taken over two weeks to arrive. I did not even want them and definitely would not have to come back had I known she was going to charge me extra.

I really feel like she took advantage of me and used the situation to squeeze an extra $25 out of me. I was in tears, asking for a little compassion and for the doctor to make an exception, since I did not believe I was entirely to blame for the follow-ups taking over 30 days. I will accept partial responsibility, having signed the form, but I think the doctor should have had the decency to waive the fee considering the special situation, or at least to come out and talk to me in person. When I asked why it was never clarified that I was going to get charged more, they just kept saying, "You signed the form." When I pointed out that there was no way I could have completed everything within 30 days (and in fact still had not even tried all the trials she was pushing on me), they said that was my problem, not theirs. Her exact words were, "It's not our responsibility to tell you what was in a form you signed."

There was no sympathy, no courtesy and again the doctor refused to even talk to me. She just sent the lady back out saying, "That's the policy. You signed the form." Cold, heartless, not to mention incompetent, since the prescription I did get was wrong anyway. I would highly recommend no one goes to Dr. Rita P! We are in a tough time financially and my husband's job dropped all optical insurance. We went there to save money and ended up paying more. And again, the doctor didn't even get my prescription right after all of that. On top of the inconvenience of having to make special trips to pick up the trial lenses that I did not want, I also was assessed a $25 fee for not completing my follow-up appointments within 30 days, although I pointed out that it was not even possible for me to have done so. I think the doctor should have had the decency to explain to me from the beginning that she intended to charge me extra by having me try on many trial lenses and have follow-ups with each one.

The next day, the third message was left indicating the one pair of glasses was ready. We drove down once again to find the place dark and closed, a half an hour before the stated closing time. We asked one of the Walmart cashiers who told us that the Vision Center is operated separately and we asked to speak with a manager. The manager indicated that he had no keys and would not be able to help us. He asked an assistant manager to take our names and numbers (not realizing that we were together).

We were very aggravated by the situation and I mentioned to these managers that the Vision Center should send the glasses to us at their expense and the young man from the night before appeared from the back. He must have overheard me. He said that he is employed for 52 hours and can "get off a few minutes early" to avoid overtime. 30 minutes is not "a few " and this is poor practice for a business. We will look elsewhere in the future.

Any other time in the years past, they have contacted me and was much better service over past 10 years! To the point I call them today and tell them ODSP, said they sent the approval March 13th. It's now April 8th! She checks and yes they have it and I can come in and pick frames. I ask how come they never contacted me when they had the okay for 3 weeks? She says that's your responsibility sweetie not ours! and I replied that she was being very rude and she goes, "Have a nice day in a sarcastic tone," and hangs up on me! I called the Head office of Walmart and they took the complaint and will get back to me. I've been getting very bad headaches due to the need of my new glasses, not needed stress and disappointment with Walmart entirely. Will take my business elsewhere like Zellers.

Then after sixteen or more minutes, I was brought back to the Mrs T where she rushed my eye exam through, as if she had better things to do with her time. I was then rushed to the cashier, only to be told that someone could help me pick out my frame but would have to cease assisting me when another customer come from the back from seeing Mrs. T. Mind you, this was courtesy I failed to receive when I initially arrived.

After picking my frames quickly, I was told one pair would be in on March 27 and the other on March 30. I paid the $336.00 on the pretense that these people had given me the correct information. On March 27 I called and was spoken to in a harsh, disrespecting manner and was told that both pair would be in on March 30. But at 5 :06pm on March 27, Mrs T or her staff called me to say the glasses were in but it was too late to pick them up.

I find this type of business disgusting and there is absolutely no way I will take my daughter who also needs an eye exam and glasses to this office. I would advise all to go to somewhere else and not give Mrs T your business. I will also notify Tricare that this particular Walmart on Old Steward Anchorage, AK should be taken off their referral list. It was truly a horrible experience and people who work for a living or has retired should never give people like this an income.

The employee crossed his arms, and leaned against the wall, and just watched, all the while, never really telling my son what to do. At one point, he showed him how he took his contacts out, but that was the extent of the interaction. After about an hour, and total frustration, Suzanne came into the room, and attempted to try and tell my son what to do, but he was already so frustrated, and his eyes were irritated, that nothing was helping. She finally told us to step out of the vision center for a few minutes, to give his eyes a break. We walked around the store and returned about 15 minutes later.

Upon our return, Suzanne said to me, "I want you to wait outside, kids do much better when their parents aren't in there with them". So I waited out in the waiting area. An hour later, Suzanne stepped out of the room. I looked at her and she said "he is still in there trying, but sometimes you have to leave them alone and they get it". About 10 minutes later my son walked out into the vision center and said, "I can't do it mom". Suzanne said it isn't a problem, it happens sometimes, and they just have to come back for another visit.

At that time, she took me to the register and rang me up for a cost of $89.00. I asked for my receipt, and my son's prescription. She gave me the receipt, but told me I could not have the prescription, because my son had not put the contacts back in his eyes after taking them out. I asked why that mattered, and she said "it makes him a liability". I asked in what way, to which she did not give me any answer, and said "I am not giving you this prescription. I said I paid for a service, which is the eye exam. The eye exam produces a prescription, and I have paid for that, I would like to have my son's eye exam prescription.

Again, she was very rude and unprofessional, and said "I am not going to give you the prescription". I continued to insist, and she continued to get louder, and tell me that it is a policy that they do not give out prescriptions, unless the person has the contacts in, takes them out, and puts them back in (although she couldn't show us where it states that it is a policy). At that time, I had enough of the arguing, I asked her to honor the satisfaction guarantee, and refund my money, to which she replied "I am not giving you a refund for the exam. "At that time, I took my receipt and left.

I drove home and explained to my husband what had happened, so he offered to go back down with me and talk to Suzanne about it. We walked in, and he asked her what her position was on the situation, and she said exactly the same things to him that she had said to me. He said "Suzanne, I need to see that policy of not providing a customer with their prescription, in writing please". She stated, "it isn't in writing". He said, "then, we would like to have our son's prescription that we paid for". She said, "no, I will not give it to you".

My husband asked me to go get the store manager, and I did. Once the manager came over, Suzanne quickly changed her tone, and immediately offered my husband a refund of our money. There was no offer of apology, no explanation to the doctor or staff of what she had done to a brand new client. It was a very disappointing experience. We won't be returning there, and have already emailed our family and friends, and told them about our experience.

I asked them if they could replace the lens and the manager told me that she put a bevel on it to keep it from cracking more and that did not work because they are getting worse.

One week later, I went back to check on them. The doctor's office was gone! I was told they had leased the space inside of Wal-mart & they had a falling out and left! The girl that worked in Vision Center, Melanie was very helpful. She tried to re-bill Medicaid again to get me new lenses made right. Of course, Medicaid refused & I was told nothing could be done! I have called Medicaid, Dr. Riding office in Texarkana, Tx 6 times.

No one wants to stand up for their mistake! I realize Wal-mart just rented space yet their name brought me to that store! Medicaid is still trying to figure out how to help! Maybe Walmart should screen who they lease to a little better! Still, I am without correct glasses and dealing with the constant eye strain and headaches it causes! I started this adventure in October & I'm still waiting to see correctly! Thank you for your time! I now try hard not to shop at Walmart! We all must be cccountable for what we do!

Now once again for the 4th time sides of my frames have broken. I call to report this and go down there to get it taken care of, but to my surprise all they wanted to do is shove an eye exam down my throat, telling me there was nothing they could do for me. They didn't even bother to try and order them. I repeatedly told the lady that I didn't have $400 lying around to get another exam and glasses if I did I would get one done. All I wanted and needed is the frames. Now, how hard is that? Apparently too hard because they did nothing to resolve or help me with my issues.

Now I am getting headaches and I am constantly adjusting my glasses so that my eyes will stop feeling so funny. I have looked up website after website and have no success into finding my frames. I finally called the Union City Vision center and they informed me that White Stag frames have been discontinued. My frames aren't even 4 months old and now they can't be replaced. What is the use of getting glasses if you’re going to discontinue the frames after 6 months?

The employee told me that is what they do even with the big name brands that way it tries to force people to get their eyes examined once again. What a load of **. I wish I could get some help with this because as of right now beyond this there is nothing else I can do. Only thing that is holding my frames together now is tape. Thanks for everything Wal-Mart! Needless to say I will be taking my business elsewhere!

So I returned them, asked to speak to the manager and she said, "oh yes, they should never have given you these frames for progressive lens, and they don't fit.” So they did them over. Now the ones I have do fit, but I cannot get used to the lenses, way too much distortion and hard to read print on computer. This may just be the brand, but they clearly do not know what they are doing. I will never go back there. I hope I will be able to get a refund this time.

He then wanted to give me a prescription for contacts that were for 2 weeks when from moment number 1, I told him that I wanted daily wear disposables. He made me sit in a chair and wait for him before he wrote the prescription after 10mins and him seeing other patients. I got mad and a staff member went back and got the prescription from him. I believe this prescription is not correct because the first pair of contacts he gave me were multi-focal ones and these, since I can't see out of 1 eye, I don't believe that they are so I can't trust this prescription.

As for my glasses, the girl said she made them as fit to my face as she could which is not fit at all. They are way to loose on my face. As she said "the glasses are too big for your face," I should never have been sold them. I am completely unhappy and want either the correct prescription for daily disposable contacts and a new pair of eyeglasses (I will give these back) or I want my money back.I will never go to Walmart Vision Center again. My eyes are not something for someone to play with.

I immediately had an eye exam with Dr. Timothy **** of ophthalmology and I was told that the glasses had very little vision correction possibly due to the small size of the glasses. I went back to the WalMart eye doctor Dr. Howard **** on February 10, 2010, had another eye exam, I was told that the 2 doctors were in agreement, that the manufacturer should never have put my prescription in such a small frame. Now I am told by Gayle, "I can live and learn." Well, I paid $500.00 and have glasses that are absolutely worthless to me! I definitely think this is unjust, bad, unlawful business and BBB needs to investigate.ave glasses that are absolutly worthless to me! And I definately think this is unjust, bad, unlawful business, BBB needs to investigate..

I've called on February 8th, the due date, February 9th, and twice today, February 10th. The first on February 10th call ended abruptly when the employee stated, "please call back in 30 minutes I am with a customer." The second call ended when the clerk stated, "we'll call you when the glasses arrive." I have also been told to come into the store and they will issue a refund and cancel the order.

I must have new glasses since my prior pair broke and I don't want to start over in ordering from some other company. In short, on a scale of 1 to 10 with ten being outstanding service, I give Walmart Vision Center less than 1 (-5). It was unbelievable!

I am left very confused because my insurance company refused to get involved. Yet, I ended up getting back $144.00 of the $199.00 I originally paid. Huh?! Yep, this really happened!

A different associate remeasured me, checked the glasses and told me that the progressive bifocal wasn't in the right place so they re-ordered the new lens for me. A week later, I returned for the new lens which was even worse. A different associate measured me again and ordered a new lens. A week later, I went back.

Lens number three was still not right so they had me see the optometrist again, who said that the lens was too strong--so now, we're at lens number four which still wasn't right. The manager offered me a gift coupon for the inconvenience because it was obvious for whatever reason, in my opinion, that they weren't going to get it right. I'm sure they were tired of dealing with someone who felt that you should be able to see clearly out of each lens, independent to the other eye.

I smiled, agreed and left swearing never to return and to tell everyone what a rip off they are! I am an RN, and willing to put up a little bit of a fight, but yet knowledgeable enough to know you can't turn the lenses especially when they are oval! I went to a reputable ophthalmologist in town to confirm that I wasn't crazy and they said they never heard of such a thing. They were concerned that the correction I needed was due to illness, only to find out the prescription was all wrong. I waited too late to have our insurance company help us. So now I'm stuck! What are they handing to other people? What types of lies and such are they pulling, inferior products, and **? And then charging people on top of it? I am going to try and contact a regional manager, but I read here that it does no good.

I received the trial pair of contacts and wore them until the next appointment. Week later, I returned and this time I was able to get a prescription for both contacts and glasses; but now he wants to give me my old contact lens brand, instead of the new brand that he insisted on, because my eyes needed more oxygen? I questioned him and apparently he believes me about the buffing compound!? I got my contacts ordered and with prescription in hand, I went to purchase the frames that I liked at my husband’s optometrists at Optical Fashions. I picked up my glasses only to be disappointed because I couldn't see. I could actually see better with my old pair of glasses than the new ones, plus the bifocal wasn't right. My husband suggested that I take both old and new glasses and have O.F. compare them… It was at this point, I decided that I was done with Wal-Mart Vision Center. I paid for an eye exam at Optical Fashions; had to have the lenses remade; and because I had opened the box of contact lenses, I knew Wal-Mart wouldn't take them back (because I had asked one other time when my prescription had changed).

The optometrist at O.F. said that I could wear the contacts; I just wouldn't have as good a distance vision. I have been able to see perfectly with the new prescription glasses and there is actually a difference between the upper portion of the lens and the bifocal. As for contacting Wal-Mart V.C. concerning the above (yeah right, my husband had problems with them) and after getting the runaround and excuses for weeks, I was told that his warranty period had expired. There was plenty of time left when he first complained. Optical Fashions was decent enough to replace my lenses by using the one replacement available for purchasing my glasses from them originally; but if anything happens to the lenses during the warranty period, it comes out of my pocket, not to mention that I am out $76.00 for an eye exam, and I am stuck with $99+ worth of incorrect prescription contact lenses plus the $170+ for lenses if something happens to the ones I now own.

On 09/2008, we purchased 2 pair of glasses from the Vision Center in Jackson, OH and they cost us over $1,500.00 that is a lot of money. Shortly after we got the glasses, my husband noticed spots on his lenses - they look like they had glitters. We took them back to the Walmart in Jackson, OH and showed them the glasses. We were given all kinds of trouble from we sprayed something on them, etc.

After about a week, they finally agreed that the lenses had a defect in them from the factory. So, they reordered them, but when those lenses came in, they were the same way right from the start. They had to order them again. They finally got a pair that lasted for a few months. Since 09/2008, my husband's lenses were replaced at least six times. We moved to Chillicothe, OH and they have replaced the lenses.

On 10/23/09, we noticed that his lenses were doing the same thing again with the spots. We looked at my glasses and they have the same spots. We went to the Vision Center in Chillicothe, OH on 10/25/09 and the lady that was working there was less than helpful and very rude. She told us we would have to come back and talk to the manager on Monday but she wasn't doing anything with the lenses.

From past history, these glasses are defective where they were made, but she told us she was not going to help us and to leave. My husband went to the Vision Center on 10/26/09 at 5:00 pm to talk to the manager. Of course, she wasn't there. He talked to **. She was very rude and told him to leave the Vision Center and not come back. The regional manager said they were not replacing the lenses again - that it was our fault the lenses were bad and if we wanted new lenses, we could pay for them.

I asked for the regional manager but she refused to give me the name so I could talk to him/her myself. ** at Chillicothe, Ohio Vision Center told us not to come back again. They were not going to replace the lenses and if we came back, she would call security. These are defective lenses and they need to be replaced. If you don't want to replace them, refund us our full amount. We will go somewhere else and get a good pair of glasses. We shouldn't have to look at spots and shouldn't be talked to like that. ** also told me that I could contact corporate if I wanted but they were not going to do anything about it either because she could do what they wanted.

Also, I got the transition lenses. It's a bright clear sunny day today, and these glasses didn't get nearly dark enough to feel comfortable in the sun. I still had to squint and had a headache by the time I got home. Also, what is it with Walmart pushing the contacts? I don't want contacts. I have terrible allergies and don't want them. When you tell them that, they act like you must be some kind of freak of nature.

I would just like to mention that I bought my son a pair of glasses last year and the frames that they helped pick out, have flowers on the ear piece. My eight-year old is livid, but since he didn't tell me about it until after the 60 days, I guess he's stuck with them. Well, we will see how it goes and if I get my refund when I take mine back tomorrow.

I ended up making 10 trips to the Vision Center optometrist, Dr. Elven, driving 360 miles, before I got a pair on contacts that I could see and read with them in place! Finally, I had the contacts that I needed and called Dr. Elven's office at Wal-Mart's. I informed the lady working in his office. I asked them to order the last pair that he had fitted me with. The lady behind the desk in his office informed me that the doctor was standing next to her at the time we were speaking and that she was giving him my chart, as we spoke. I was told from the very first pair of contacts tried on my eyes, they would call me when the contacts came in. The last week in October 2009, I called again (one of many calls to these people) to find out if my contacts had come in yet. I was told no, so I informed them that I needed another trial pair, because my eyes were exuding pus; and I had cleaned the ones I had as much as possible many times.

When I made another trip to Wal-Mart of Rockingham, NC, the lady behind the desk, Tammy, had another pair of contacts waiting on me. But they had been taken out of the original package and placed in a plastic contacts holder. This was the second time that this incident had happened, so I questioned her about handling the contacts and inquired as to why she opened them in the first place. She said she had to keep the foil they came out of and place it on her paperwork! I never once saw the name or strength of any contacts. I asked her not to open another package that would be used by me for my eyes. She gave me the wrong ones! I called back and told them that the lenses were incorrect and not the same as the last ones he had given me and to please have another pair waiting. I made another 36-mile round trip. Finally, I insisted that something was dreadfully wrong with everything and insisted on knowing when my contacts would arrive. I was then told that "I" had to order them!

Now, I was told 30 days earlier that they would call me when the contacts came in, even though I had to try several pairs before I finally got a pair I could see out of! I made another trip to see them and demand a prescription for the contacts I had requested/ordered much earlier in the month. The optometrist left a script with her for me, but aside from the strength and other basic information needed to order, he wrote the lens name down as Cooper EP by Cooper Vision. I cannot locate that lens with no more information than that! I have tried several lens dealers on the internet to no avail! In the meantime, I have suffered just straining to read and have had several migraine headaches as a result of this escapade. And I still have no contacts! I will never get my eyes examined by this man, regardless of where he is working, again.

I've never heard so much baloney in all my life. I ordered the glasses then shopped in the store, all the while thinking about my conversation with the eyeglass clerk. Finally, I returned to the Vision Center and canceled my order. I later found the glasses I liked online through Zenni Optical, where I ordered glasses and frames for under $80.00. I would discourage anyone from going to WM's Vision Center and/or believing the cock and bull pitches from their clerks.

Early in February 2/18/2009, I went in to get my contacts fitted. I was fitted with Acuview bi-monthly lenses. My eyes unfortunately made these unwearable just after two days of wear. Protein was being built up or my eye lids were tearing them as I blinked. I thought it was just a bad set of lenses so I ordered more through 1800contacts and the new sets were just as bad. Lenses that were supposed to last two weeks were only lasting two days before I could not wear them any longer. In August, I tried to order dailies and was denied by 1800contacts because the daily Acuview made it a whole new prescription.

I contacted Walmart Vision to just allow me to buy the daily Acuview but I got no reply even after leaving several messages. On September 29, I was finally contacted by Nicole to come in for a refitting. The doctor saw me and later, while sitting with the receptionist, I was told there was a charge of $59 for the eye exam. I explained to her it was supposed to be free, but she kept telling me I had to pay. I walked out of there without the right prescription or any contacts that I needed.

Well, I went to my eye appointment today. I took my prescription out into The Vision Center and picked out a pair of frames. The young man (very nice) asked for my insurance card so that he could call Aetna and check my coverage. He came back and said that they did not accept Aetna. I told him I had called two days before and they did, so he went and got the manager. Now, she was a piece of work. She just didn't know who I could have talked to. Perhaps I called another store. (Gee I had the eye appointment at the right place). She said that she could give me a 20% discount that would actually save me as much as my insurance would have. Now think about that. I was supposed to already get a 38% discount (on average per my letter) and then another $100 after the discount. I told her to go ahead and figure up how much my glasses would cost then. And I told her I wanted glass lenses instead of plastic.

Oh, no! I didn't need glass lenses. I should use this other special kind of plastic lenses that were much better than glass. (I tried plastic one time, scratch too easily). I said fine, figure it up. She got her calculator out and said that my cost would be $175.00 which was actually $2.00 less than what my cost would be using my insurance. I told her I wanted to think about it and look at my letter again. I asked the nice gentleman to just give me the individual prices at which time she turned and stomped off. You'll love this. My frames were $99.00, the bifocal glass lenses were $100.00 and if I wanted transitions bifocals, they would be $200.00. So let me see... if I wanted just the plain glass, the total I would pay would be $199.00. He agreed that was correct.

So, in other words, if I figured in my head that I would get about a third off (just roughing out the 38%) the glasses, that would take off about say $65.00 or thereabouts. Then you take off my $100.00 and I would only be paying about $45.00. Let's see, which is less, $175.00 or $45.00? That's hard to figure out. Just how stupid do they think we are? I just wonder if they do not take Aetna, they were going to have me pay $175.00 and then just bill Aetna for what my coverage should be? I will not ever go back in there nor will I recommend them to anyone, and I am going to call Aetna and tell them what happened. I wonder if they are playing about the same scam that CVS was playing on the insurance companies several years ago.

Well, I had my son's appointment in which he got glasses that have, of course, already broken. The ones they gave us were nowhere near as sturdy as the display ones that we looked at and picked from. That was annoying enough, but now as I'm trying to get more contacts from 1-800-Contacts, I'm told by them that Walmart said my prescription had expired in February - the same month that I previously had tried to make an appointment. I called Walmart in case they mixed something up only to find out that it did indeed expire in February. Well, now I have no vision insurance and can't go get another exam as I cannot afford it since I will now have to replace my son's crappy glasses from there. Needless to say, I will take my business elsewhere from now on. That is just totally unacceptable. I will say at least that the woman that I talked to today about it was very nice and never once rude.

I was told when I bought them the frames were guaranteed for a year. So, I brought them home and glued the ear piece back on. A few weeks later the other ear piece came off, too, so that I had to glue them also. Now, they don't fit right and I cannot afford another pair, so I am stuck with them. I do not see well at all without them. The only time I ever took them off was when I went to bed and laid them on the table beside me so I could have them right away when I got up. I have taken very good care of my glasses as I know I cannot afford a new pair for a while since we are retired now.

A week later, my wife called again to inquire if they could fax over a corrected DMV form. She was told, "Excuse me, I have other persons here who need to be seen," and that they would call back. But they never did. I left work and drove an hour there, only to find out they were now closed due to new store hours. I kept my son home from school the next day and went in person. I was told the doctor was at lunch, but they would call back or fax the form over. Several hours later, I received a call indicating that the now original DMV form had expired and that they would now need to do another exam before completing a DMV form. It wasn't expired a week prior when they said they would call back. They have some real customer service issues, and I have chosen to walk across the street to Specs for my optical needs. The band thing is fine, but there should be more effort on customer service there versus promoting his band. Priorities?

The next day we went back, only to be told that there is never an optician there on Wednesday and we could not return the next day because there is no optician there on Thursdays either. I asked why this was so. Their explanation was that one woman was on maternity leave. Apparently, their hours are only on Tuesday, Fridays and Saturday mornings. Who on Earth runs a business this way? I am guessing that August is one of the big months for eyewear sales for the year. Why wouldn't they be open during hours convenient for the customers? After four trips to Walmart, I will have to go back again next week.

They were happy enough to take my money, but it is annoying to have to wait another week and make another trip. The salespeople were pleasant enough, but I will never again do business with a place with hours so inconvenient for working moms. They said we were told of these crazy hours in advance, but that was not the case. I could have gone elsewhere and gotten them all in one trip in "about an hour" for roughly the same price. It is much more convenient to do business that way. Next year, I will take my $900.00 to another eye center.

Now, last week, I noticed that the little chips have gotten much bigger and are very noticeable to others. So I called up the vision center to ask what could be done. I spoke with a gentleman named Brendan (I believe) and he informed me that as long as it was within a year of purchase, I could get new lenses or a refund. So I just went into the vision center. I wanted a refund as I was extremely dissatisfied and not happy with the poor quality and workmanship. Brendan immediately started helping me. He was inputting things into the computer. Finally, I asked if this was going to cost me, because I just wanted a refund anyways. He said there was no charge, but if I wanted a refund, then okay.

He sat down at the computer and began to do something and came to a point where he needed help from another gentleman there, and that was when I was informed I can't have a refund, because it's been longer than the "60-day Satisfaction Guarantee". So I told them to forget it then, I don't want another pair of cheaply made glasses. I just wanted my money back. I spent $266.00 and I was disappointed by them. The other gentleman then began to tell me that everyone knows the 60-day policy. I told him I wasn't aware, no one informed me of it, otherwise why would I wait? I said I understood but again, no one told me!

He then said, it was a very strict 60-day policy, but in his next breath, he told me if it was like a month over that 60 days, he could do something about it. So much for the "strict" 60-day policy, huh? I told them to forget it, I do not want new lenses for this to happen again. I am disgusted with the way I was treated. I am disgusted that on the phone I was told I can get a refund as long as it's within a year. I am disgusted that even in the store I was told I can get a refund, and then suddenly, “Oh no, you can't get a refund, too bad, you are out of luck!”

I was specifically told by Graciela that the warranty would cover the lenses and frames if anything happened for two years. This warranty was purchased in August 2008. A month or so ago, I took my daughter's glasses which are scratched so badly she cannot read out of them and they were very loose into the Vision Center to get them replaced. The lady told me the warranty only covers "lenses and frames"; it does not cover scratches. She said they would only cover the lenses if they were broken.

I feel this is wrong because I specifically was told they would fix or replace her glasses if anything went wrong with them within the two year period. It has only been one year, and they are failing to honor her warranty. That is false advertising and they should be shut down. My daughter still needs glasses and I guess I'm going to have to run them over or break them with a hammer in order for Walmart Vision Center to honor the warranty they sold me. That is just plain wrong.

Now, my daughter who is 16, and ADHD cannot see out of her glasses and I cannot afford to buy her new ones. I have no recourse as Walmart will not honor the warranty they sold me. I paid more for the warranty just so that we would not be in this situation, and Walmart Vision Center misrepresented this warranty to me when they convinced me to buy it. I would not have purchased the warranty if I was just going to have to buy her new glasses anyway.

With that, an older man came out from the back and told me that the store hadn't carried that brand of frames for at least four years. I then reminded him that he helped me pick them out! The both got very rude with me. I said, "Fine. Let me go speak with the manager of Wal-Mart." Mike was summoned to meet me at the Courtesy Desk and then he went over to talk to the Vision Center people. I was them summoned to meet him there where all of a sudden the older man told me, "Well, I can fix them" with a big attitude and nasty expression. And he was the one who said, "We don't carry those nor do we fix them!" Do not use Vision Center!

If in Alabama that had happened to me, I am sure that they would have given me just a trial pair of contacts. I never file complaints because I don’t like to. But after I was in a death defying car accident and almost lost my sister, they could have at least showed me some sort of compassion for what I had went through. That was my first vacation to Michigan in two years and had to go through a car accident to get there. I hope that this never happens to anyone again. All I ever wanted was just some contacts to make it back to see my sister who was in horrible condition in the hospital. Thanks for listening to my complaint and I hope that the next time I go on a vacation, I don’t have to deal with this problem once again.

After a couple of months of these glasses sitting in the case provided by the Vision Center, the lenses are so badly scratched they need replacement again. I was informed that the lenses being scratched was my fault and were not covered by the insurance that I purchased. This so called technician then went to the back room and returned with a Protection Plan policy that was not out for all to see when making a purchase of glasses. The technician told me that the "Neverglare" coating was a lot softer and scratched much more easily. Tell me something I don't know idiot! I am finished with purchasing inferior products from Walmart and never will grace that establishment with my presence again. I will purchase new frames and lenses from a reputable source, if there is one.

After receiving a call confirming our appointment for Saturday, June 20, we arrived on time and waited, just to be told the doctor did not accept our insurance. What a waste of time, gas, expectancy, and a feeling of no value. The person checking our insurance acted as though they'd done nothing wrong. This complaint is for poor service.

If Wal-Mart and Kenneth **, O.D. care about customer service, he should be made aware of how his potential patients are treated prior to service (Or in our case, no service). A lesson in "empathy" would help them consider the customer by putting themselves in the other person's shoes. How would he feel to have wasted two Saturday mornings sitting in a vision center waiting to only find out they won't accept your insurance. They should have first confirmed and called us about the insurance, so we could have found a provider who would have accepted it. That's called integrity. My distrust towards Wal-Mart has heightened again, and I will no longer be a customer. I hope this complaint will allow you to intervene before someone else wastes their time waiting too.

After all of this action, I was plain mad and sent a very accurate email to the Wal-Mart complaint site. Within a week, someone from the Wal-Mart I had gotten the glasses from called me and said I could come in and pick out a new frame and they would pay for the lens also. I don't know what the background was as to my getting a completely new pair of glasses, but the new glasses were much better than the old one and the frames were of much better quality. So from my experience, don't even complain to the store—complain to the main office.

After asking me a number of personal questions to find me in her computer, she announced that my glasses were still under warranty. Then she picked the glasses up off the counter where she laid them, looked at them, looked at me and said the warranty won't cover this, these were scratches. It was like she had just made an amazing discovery. I knew they were scratches, that's what I told her. So I asked again, can they be repaired. She said no, not unless I wanted to buy new lenses. Since the lenses cost about $275, of course, I didn't want another pair of cheap lenses for a very expensive price. Buyer beware, their glasses are expensive, their service questionable, their quality poor. My next glasses will definitely be purchased from professionals that back their products and probably cost less than Walmart.