TicketsNow Reviews

Giving this place a 1 star is far too generous. Months ago I purchased three tickets online for the Culture Club. Shortly after the Culture Club cancelled their show Natural then I went back to ticketsnow and asked for a refund being shocked that I wasn't given a refund automatically. Their response was no refunds no matter what. They even for me when I tried to dispute the charge on my American Express card twice. I have heard so many negative reviews of this company. I can't believe they treat their customers this way. I will never use this company again

Every year for Bayou Country Superfest I buy my daughter a floor ticket to attend the concert with her friends. I purchase a 2 day pass that costs 200+ dollars. This year I went to Ticketmaster as I always do and I ended up on Ticketsnow where I thought I was buying the same 2 day pass as always and paid 239. When the day came to print the ticket, the price on the ticket says "49" and "general admission." Now my daughter cannot attend because she would be sitting by herself rather than with a group of friends. I contacted them numerous times and they just fake apologize and refuse to help.

I was searching for tickets to Aladdin as my mom wanted to buy tickets and take her four grandchildren and I was rerouted to TicketsNow website. Their site showed the seats on a chart and I selected five seats in the first row on the balcony at 119$ each, then it asked me to create an account and enter my credit card info. After that it said there was an additional charge of $4.95. I asked my mom if she still wanted the tickets with the additional amount and she said yes. There was another button that said add $40 of some kind of insurance, when I said no to that option it immediately went to a page that said that my transaction was complete and my total was $718.95.

I can't believe this fraudulent website steals money from honest people. My mom wanted to take the kids to a Broadway show, I guess tickets now has so much money that they have bombarded the web with their false information. I had the same horrible experience as many of the reviews I read so I won't repeat every detail. But I called them immediately to tell them I didn't authorize them to charge my credit card for the amount they did, and they said I can sell my tickets on their website for any price I want, and this would be the only way to get my money back. But I didn't want to fall in their trap as this would be me accepting the tickets. This is a real nightmare and I wish someone could stop this scam.

Unbelievable! One of the worst transactions I've gone through. So I ordered my tickets on a Tuesday for a show that is held Friday. On the Ticketsnow website it showed my section and verified that the tickets would be sent ELECTRONICALLY (meaning via e-mail) prior to the concert. I specifically chose tickets with this option knowing that Friday was approaching fast and I would be leaving Thursday for a meeting.

Ticket Master's owns Ticketsnow. When I bought tickets from Ticketsnow.com for a show in March 2015, I was shown I was getting "seats 47-50 on Row GA." When I printed the seats, they said "General Admission Standing Floor." Tickets now charged me $460 for four tickets that cost them $49.00 a piece. I don't mind paying more for tickets if I'm getting the seats I think I'm getting. But this is outrageous! I thought Ticket Master was a reputable name. It is not. Watch out for bait and switch when you are buying from Ticket Masters or Ticketsnow.com.

This is a terrible website for anyone who tries to buy tickets. Like many, I bought the tickets from Ticketsnow.com thinking that it's an authorized website (by the performers/venue). Once I finished the purchase, I realized it's a BIG mistake so I called within minutes trying to cancel and get my refund (before they even confirmed the purchase). They said the purchase has already been confirmed and they had a no-return, no-refund, no-cancellation, no-everything policy. I argued that was just done a minutes ago, but they still didn't allow me to do anything. They not only sold me tickets that are almost $30 higher per picket than the face value, they also charged service charge like more than $10 per ticket. They would give you confusing information on their website to trick you to believe you are getting good seats. And the No-return, No-cancellation, etc. information is listed at the bottom in very tiny tiny unclear fonts. DO NOT BUY TICKETS FROM THEM. IT'S A GIGANTIC SCAM.

I purchased tickets for this site believing that it was the only site to purchase the tickets I wanted. I never received the tickets and there was no record on the website of the purchase, but my card had been charged. I called in wanting my money back because I hadn't received the tickets and instead of giving me a refund, they sent me a link to receive the tickets which I no longer wanted so I could no longer dispute the charge through my bank. They also accused me of already receiving the tickets. They told me to call back and ask for some one named Vito ** . I was unable to reach him.

I went on the Ticketmaster website to purchase tickets for Five Finger Death Punch and after looking through the seating chart and finding suitable seats I went to check out. Unbeknownst to me at the time I was directed to a site Ticketsnow.com. I later learned that this is reseller site of Ticketmaster and not just Ticketmaster. When I saw that each ticket was $80 I figured that was the price but in all actuality the tickets were only $23. Ticketmaster is basically giving scalpers a perfect opportunity to get around the fact that scalping is illegal. I looked through the site and found that these scalpers are buying up tickets and turning right around and selling them up to 10 times the face value. It is really sad that you can't even go see a concert without being scammed.

I listed my concert tickets for sale on their website. I went back in the day after the concert to see the record of my listing and any outcome good or bad. There was nothing online. I called their customer service number and there's just nothing there; it's as if they never existed! All they could say was that if they had sold they should be there; therefore, they must not have sold???

I bought matinee tickets accidentally on Broadwaybox, which goes to ticketsnow, for a show I wanted to see in the evening. Called IMMEDIATELY after purchase appeared in my email, and I realized my mistake. They did nothing to help. Nothing. Called within seconds. Nothing.

My parents bought my husband and I 2 $50.00 gift cards for Christmas in 2012. I am still to this day trying to find a site that will take these gift cards. My husband tried to book a concert in early 2013- not part of the program. I forgot that we had these gift cards until last week. I tried to book an NFL PRE-SEASON game (Chiefs v Vikings game) and then ANY royals’ game. AGAIN cannot use the gift cards. Sooo.. I still am unable to use $100.00 of gift card purchases. I am truly trying to use my gift card, no luck yet. If you have a gift card and look on the back of it, there are very few exclusions. The card does not have an expiration date ... YOU CANNOT BOOK ANYTHING THROUGH USING THEIR WEBSITE. Do not try to book NFL, NHL, MLB, or anything having to do with concerts. I have tried and verified these processes. If you call the number on the back of the gift card, you will hear from them that there are many exclusions. I would not recommend purchasing anything from TicketsNow.com-- ever.

Ok, to begin with, I'm never ever one to take the time to create an account and post a review online but after this experience and price, I promised myself I would. I bought tickets from this site TicketsNow.com to take my girlfriend to a concert for her birthday. I was really really hesitant about buying them from this site and I even did a little research on them asking google is TicketsNow a legit site. I guess I was just being stubborn and anxious that after seeing all the bad reviews on other websites I still bought these overpriced tickets from them (My Mistake)! So I bought (2) good seats for such an incredible amount ($151.20) only because on their site it said: "VIP Area/Club/Lounge access included." Well guess what, everyone. ---IT DIDN'T--- !!!

THESE PEOPLE ARE CROOKS!! I sold tickets on Ticketsnow.com. The first two purchases I got paid alright. Then they put my account on hold... I had to spend countless days and hours to finally speak to the one individual who was "handling" my account. He wanted me to verify my "ticket source". I told him Stubhub, Craigslist, or wherever I could find a good legit deal. HE THEN STATED THAT THE ONLY WAY TO BE SURE OF MY TICKET SOURCE WAS IF I BOUGHT THEM FROM THEM!!! If Ticketsnow is owned by Ticketmaster, then why don't they require people to sell directly from their Ticketmaster account??? It's a 3rd party (scalper) site right?Then how dare they require me to have bought my tickets from them or from Ticketmaster to GET MY MONEY... These guys are criminals and they are simply a front for Ticketmaster to run up ticket prices. They want a monopoly and they don't even play by their own rules!!

I bought two tickets to a Boston concert through TicketsNow. The tickets, which had originally been issued through Ticketmaster, specifically state that parking is included. When I called the customer service number to ask about a parking pass, I was told that parking was not included. What a rip-off!

They charge the seller 15% of the asking price and then add 22.5% on the sale price to the buyer. And they are doing this to tickets THEY SOLD and already collected service fees when I bought them. They are dipping into the pie 3 TIMES on Tickets Now resale website. Example - if you buy a ticket for $100 on Ticketmaster and they charge $30 in fees - and then resell the ticket for a $100 on TicketsNow (Owned by Ticketmaster) - they collect $15 from the seller, $22.50 from the buyer in addition to the $30 they collected up front. $67.50 they add and collect on a $100 ticket. Can you say scam? Go to StubHub.

We bought tickets from Ticketsnow and the race got rained out. We spent our hard earned money to go. The tickets are printed with Ticketmaster policies on the ticket that says if rained out, we have one year to replace the tickets. WRONG. They Keep money and do nothing. The original owner can go back and get tickets under this policy and your money is held hostage. That is how they make money. SHUT THIS SITE AND COMPANY DOWN. You Will be ripped off too!!! Texas Motor Speedway and Ticketmaster says they will honor the policy, yet Ticketmaster is the parent company of Ticketsnow says Sorry Charlie!!!! If you want to gamble with your money you stand better chance to win at a casino!!!!

On 14 Jan 14, I bought 3 tickets to the Chicago Cubs-Cincinnati Reds pre-season baseball game scheduled for 22 Mar 14. Ticketsnow gladly accepted my payment and said the tickets would arrive via UPS. On 17 Mar, I had yet to receive the tickets and called Ticketsnow. They said these tickets had been "double sold" and that I would not get them, but that their policy is to provide tickets of "equal or greater" value. However they could only offer inferior seats (while the tickets were more expensive, they forced the original seller to make up the difference, thus not impacting Ticketsnow revenues). When I complained, they said I could have my money back - no consolation given. I bought non-refundable airline tickets to see the game. Furthermore the representatives never apologized or simply said "sorry", that this sometimes happens, but that there is no way an unsuspecting consumer could determine valid versus unscrupulous sellers because Ticketsnow is simply "middleman". Caveat preemptor with Ticketsnow.

I bought 4/6/14 Billy Joel concert tix with TicketsNow through SeatGeek.com on 3/7/14. Despite reading tons of bad reviews (that I admit got me crossing my fingers), I was happily surprised to get my tickets emailed for the right seats and the published price on the very same day! The tickets were supposed to be ready for printing on 3 business days after I bought it.

Reading other people's comments, I get the impression these people don't realize they are dealing with a scalper's services. The tickets are going to be a lot more expensive than the printed ticket's price. Ticketsnow.com is providing a link between some guy that has tickets he isn't going to use, and some guy that wants the tickets. Ticketsnow isn't actually sitting on a bunch of tickets they themselves are trying to sell. So when you, as a buyer, are using their site to purchase a ticket, Ticketsnow has to turn around and make sure a buyer is still offering tickets at the price they thought they could buy them for. When a buyer places their order, they are warned, if they bothered reading, that the order takes up to (I think) 48 hours to confirm the transaction.

Bought a VIP parking pass from TicketsNow since it was a last minute decision to go watch a concert and they had the eticket. They said I will receive an email to verify my order. Next day, somebody called to tell me that it can't be delivered electronically and that I have to go pick it up at will call booth. Went to will call an hour and 15 min before the start of the concert. Will call said they did not have it. Called the company and they stated the representative will be there shortly and that he is already at the venue. Since we can't park very long near the will call booth, we had to go one loop around so much traffic and then went back to will call. By then it was only 45 min. to start of the concert. Still nothing at will call.

I had booked a ticket on 8th Sept. 2013, but the Theater canceled the show and hasn't refunded our amount. Who is responsible for our refund?

The tickets I wanted were shown on sale for seats 3, 4, 5, and 6 at Philips arena on the ground level. I purchased 2 tickets assuming they would be the best seats. WRONG. Most know that the lower the seat numbers in this section, the better the seats. Tickets.com immediately took my $112.50 for a "service" fee and then emailed me seats 5 and 6. After calling customer no-service, I was told it clearly states in their fine print that tickets are sold from highest to lowest. After going up the food chain, a supervisor told me she would call the ticket owners and see if they would swap. A minute later she gets back on, says they won't do it - I seriously doubt she really called. She then refused to give me a refund (also in the fine print) or the company's name that sold the tickets because once again, "policy states" that they can't reveal their names.

I ordered two tickets for the upcoming Broadway play ... Betrayal. I received a phone call a few days later saying they don't have the tickets. When I asked for other possible available tickets for other dates I was told they also were not available. This is the opposite attitude of StubHub which makes every effort to help in a situation like this. Tickets Now is advertising tickets that they don't have and they couldn't care less.

I was trying to order tickets for a Luke Bryan Concert at PNC Art Center in Holmdel, NJ.. I thought I was buying 8 tickets but what was not clear was that I was getting VIP passes which gets me nowhere. They did not want to hear about it and told me that I can try to sell them on their site.

I ordered some tickets for a Taylor Swift concert which is upcoming. They FedEx-ed the tickets to me and they are PAPER tickets that looked copied. How am I supposed to travel 2 hours away with my daughter and rely on paper tickets to get into an event with some agent's name on them. Could be a fake name... not sure if they will let me in if they are copied. I called and a woman said that they are certainly legit and that the name is of an agent that works with TICKETMASTER, and they are part of TICKETMASTER. I paid $110.00 for a ticket that was $47.00 marked up. I have no way to verify that I will be let into the venue and I am not happy. They do not have REAL tickets to send me. Very sad and have to take a big chance now that I will get into the venue.

Disreputable firm. I purchased tickets for quite a large sum of money, and the tickets still have not arrived 6 days before the concert. Company is unhelpful and disinterested when I call in, including speaking with a manager. Do not do business with this firm. Had I checked their reviews before purchasing, I would have known that this is consistent with their practices.

I ordered tickets over the web at 7:30 am on 4/28. The site guaranteed delivery. When I called at 11 am, they couldn't contact the seller and I had to cancel and miss the game. I had purchased parking, so I lost $30 in the process. All this suggests they need to do a better job of managing sellers. I would not trust them again.

I purchased a ticket from Ticketsnow.com to see Motown the Musical in NYC while on a business trip. The official website was sold out. I was only able to find seats on Ticketsnow.com. According to the description, I was buying Center Mezzanine seats as I paid $147 for one ticket. Much to my surprise, when I printed the ticket, it specifically said Rear Mezzanine in unquestionable lettering.

I placed an order for tickets for a college hockey tournament and paid with a debit card. I received a call on Saturday morning, 6 hours before the event, telling me the tickets were not available. She told me they are a resale company and can only provide the tickets if they are available. I asked why the tickets were even on sale on their site if they were not available and she told me to read the fine print in the terms and conditions. The money I paid for 7 tickets was "on hold", and she said she would "shoot a message" to the bank to release the funds but had no idea how long that would take. I received no apology for the tickets being unavailable and my payment was not released back until I contacted my bank and asked them to cancel it.