TicketsNow Reviews

I bought Yankees tickets for a game 3 days away. Placed my order over phone and got my "pre-confirmation" order email. 2 hours later I get a phone call that they are cancelling my order because the seller has no way of getting me the tickets! I would think UPS overnight might work??? I asked why their website says guaranteed delivery before event and their rep gave me a total attitude. She wanted me to buy other tickets through her without offering me any discount. I told her to give me my refund and now I'm paying more $ for lesser of seats. DO NOT USE THIS SITE. WAY TO GO TICKETMASTER!

I had a very important engagement and had to sell my Taylor Swift tickets. I have sold through Ticketmaster in the past and never had a problem. This is the first time I had a problem reselling my tickets. I was not reselling for profit, I wanted to sell for face value or would consider without the ticket fees, or below the ticket value. For Taylor Swift tickets, Ticketmaster required I sell through TicketsNow. No longer could I sell through Ticketmaster, as I in the past. I'm not sure if this is because of the new mobile ticket entry, but I may rethink going to big venue concerts if mobile tickets are my only option. TicketsNow is a verified tickets site - I trusted the system.

Tickets not received at my parents' house. They were out of town & I came to their house 3x... 50 miles away to check the mail. Called the customer service. They said the tickets were delivered. This was for a 2 day event in February. The tickets arrived at my parents' house yesterday... almost a month later. Customer service says “sorry... we can’t do anything for you." Not even a discount for a future event. Very disappointed in this company... from customer service to calling me back to resolve this matter. Boycott this “pop-up” ticket service. Totally a fraud!

Bought 300$ worth of tickets for rent. They never arrived. The company blamed UPS and said I need to get a refund from them. Ups said TicketsNow will give a refund if they were lost in transit. After months of calling and no call backs, my credit card company disputed with them and refunded me my money.

I recently bought tickets to a show. I just found out the price of $57 was not the actual ticket price, which is currently $40. And on top of this, $22 service fees (not too unusual) and a $5 "shipping fee" even though these are print-at-home tickets. I did not realize I was buying from resellers. I would not have purchased the tickets if I knew it was from resellers. I did not see anything on the website that indicated this. I have visited other sites that resell, and it is clear what the business is. This site looked like a Ticketmaster company. Deceptive business. I will never use them again.

I went to TicketMaster to find tickets for my boyfriend for Christmas. I found a nearby, small venue that would have a band he likes. It appeared that there were only 8 tickets left! I thought I had really lucked out and needed to buy the tickets quickly... Not only did I jump at the chance but I talked two of his friends into buying tickets too! The tickets were $85 each plus a $34 fee! Everything in my head said this does not seem right but I thought I should hurry to buy and I could trust them since they are a "TicketMaster Company", right?

I was looking to buy Hans Zimmer tickets for the Shrine so I went to the website I trust the most which is Ticketmaster. When I clicked to find tickets it sent me to TicketsNow. I saw that it was a sister company to Ticketmaster & since I had never had a problem with Ticketmaster I decided to trust & buy 4 tickets. I got my email and a few minutes later my tickets ready to print. I double checked to see that I had my 4 seats 48 - 51 & the order number. I didn't print them because the concert isn't for another month so why bother.

I bought a tickets for Phantom of the Opera in Las Vegas. The seat selection map didn't match the venue (The Smith Center). The seat I got reservation for doesn't exist in that venue. I paid extra for better seats but it turned out I got the tickets for the cheapest seats (yes, I could select cheapest seats for 30% less on TicketsNow when I was making order). Sure they have similar complaints and sure they say they can't do anything if received ticket doesn't match order (exact wording is that "seats are not guaranteed") - business is business in the end. The business is not reliable if it can't guarantee the buyer to get what he paid for. It may be even illegal to do so. Stay away from this site. It is a shame that TicketMaster uses it as associated business.

I understand this is a ticket resale site, but I was completely flabbergasted to see the actual face value of my ticket was about 1/3 less than what I paid. In addition, the service fee and the delivery fee equalled the face value of the ticket. I am disappointed in this site, and I will not use it again. I am very displeased with Marc **, the original ticket buyer for inflating the price so dramatically.

I ordered front center tickets at top dollar, and the tickets delivered electronically the same day were front right. I immediately contacted Ticketmaster and TicketsNow to report the error. I suggested they refund my money, or find me the tickets I ordered (front center), or discount these inferior tickets. They declined all these suggestions and said the sale was final. Silly me, I didn't realize that this is actually their business model, not an innocent error! (see many similar reviews) I do not know how this company can even exist. I look forward to the day that Amazon starts selling tickets and wipes out Ticketmaster and TicketsNow.

Ticketmaster directed me to post my tickets on TicketsNow, a website they assured was a sister website. I posted them on TicketsNow for $315 each. The website said: "If all tickets sell, you'll make $630.00 (2 x $315.00). Your ticket(s) will appear on the site as $371.00 per ticket." TicketsNow actually posted the tickets for $268.42, leaving me with $536.84. Almost $100 less than they promised! I called to resolve this and they insisted that I set the price at $268.42, which is outrageous. I am absolutely furious. These people are scam artists. Their website infrastructure is atrocious. STAY AWAY AT ALL COSTS.

I purchased tickets from Ticketmaster but could not attend the event. Ticketmaster told me I could not sell them back to Ticketmaster since I didn't purchase the insurance and suggested that I go to their "sister" site, Ticketsnow.com. I did that and posted the tickets for sale on Ticketsnow.com. They required for me to enter my Credit Card info in order to post them. I was selling tickets not buying tickets so that didn't make sense to me. I also was required to put in the bar codes listed on my tickets. I never sold the tickets through them and wound up selling them to a friend.

Purchased tickets online through TicketsNow directed by TicketMaster. Never received tickets and then was told that they didn't exist, OOPS! But the ones that I bought and paid $14.95 for deliver for said "AVAILABLE - SHIPS IN 3 DAYS!" A total lie and misrepresentation. AVOID, AVOID, AVOID. They are a scam company in my opinion.

I want to let you know that selling tickets on this website is a FRAUD. I assist to COPA AMERICA 2016 in the US and sold some tickets that I didn't use. The customer service explained me that I will receive my payment 30 days after the tickets were sold; and here I am, waiting for my payment six months later. E-mails have been sent every 15 or 20 days and the same excuse is given: Excuse No.1: Wait 2 more weeks, if the check doesn't arrive, write us back. Excuse No.2: Confirm us the address and we will reissued and send the check. Excuse No. 3: We don't send mail with tracking number (this is stupid because they are sending MONEY). Excuse No.4: We apologize for the issues with your payments. We will send a new check.

This site said you're only allowed 2 purchases per address but TSO site said 8 per user. When I looked at the site online they were charging 3xs what TSO was, and I had middle section row 1 seats in the middle 13 and 14 FYI. I called and they gave this BS answer about 2 purchases per address which I know isn't true. I called TSO number they didn't know site was doing this and the send it up the ladder on their end. Only by a act of God I got my tickets I ordered because they pulled this BS!!! Don't use them at all!!!

Charge $26.00 for $18.00 ticket plus $56.00 surcharge. Not even the seat I ordered.

I bought tickets on this site. I chose my seats (in the front) using the seating map provided which listed the prices of those seats. When the order was finalized and tickets printed, the seats printed on the tickets was actually in the last three rows and the prices printed on the tickets were more than 1/2 off what these fraudsters charged my card. When I called, I was told no refunds or exchanges and that I would have seen what I was getting prior to confirming... which was not the case. I am completely unsatisfied with tickets I did not chose and cannot use while paying over twice what they were actually worth. Oh and I was also charged "shipping charges" for emailed tickets... while also charged $40 processing fees! This shouldn't be legal!​

This company is a ** joke. I'm obviously ignorant regarding the law and legality of this operation, but I would assume that they are engaging in violently illegal business practices. I purchased tickets to a concert that was coming up in a few days, and on the site, it indicated that there were only 11 tickets left. Thinking I had to act fast, I bought two tickets immediately FOR $204. THIS CONCERT IS A TINY AIMEE MANN SHOW AT UC BERKELEY. Even so, I was content because I figured I had lucked out by snatching up some of the last available seats. However, moments later, a friend texted me that she had purchased tickets for $30 AFTER I BOUGHT MINE. Taking two minutes to dig through the internet, I realize that the TicketsNow portal appears first and as the most legitimate option when doing a Google search (which they pay Google to do).

After buying tickets on Ticketmaster and finding better tickets for the event, I was told by Ticketmaster that this event could not be resold, however I could call TicketsNow.com and list them. A complete joke and waste of time. Not only did the tickets not show up, actually seeing your tickets in a search was impossible. The listing starts with the lowest priced first and unless you scroll through all of the tickets to get to yours, they are never seen. When you call and are on hold forever, they seem like they can't find your information. Even when you check in to your own account, it doesn't list the tickets. This required numerous calls and holds to finally end up deleting the tickets and selling them myself. Don't waste your time if you are trying to sell tickets. My advice... don't buy tickets from Ticketmaster in the first place. There are other options that the people you speak to are much more knowledgeable and friendly.

This company will not honor completed orders even after you've checked out. Got a phone call to let me know that even though I had purchased and been charged for tickets, that they were "no longer available" and my order would be canceled. Apparently this site works with outside ticket brokers that are given preferential treatment when they decide they want to change the price of a ticket after it's already sold! How is that legal/ethical, I have no idea, but don't be surprised when you don't get your tickets.

I will never buy tickets from this company again!!! Save yourself the hassle. I purchased and was charged 3,500 for Masters golf tickets I gave to my husband for Christmas. I never received any information regarding the tickets so I called them and was told closer to the event I will receive an email with instructions. I have airfare ready for next week and hotel and have called them 7 times. I was promised a call the following day because their notes showed no info from seller. They never called. After calling several more times, I was put on hold and after 28 minutes disconnected. They ask you your number in case you are disconnected so must happen a lot, and when I was disconnected... no call. I am currently on hold again by the rudest employee ever. Third world customer service.

I was excited to purchase tickets to the Bad Company/Joe Walsh concert for my wife. In my haste, I did not research every website as I should have. I purchased tickets through TicketsNow, as I did not want to miss out, thinking they might be sold out on the first or second day. I completed my purchase online and that nagging voice in my head was telling me that something was not right with the price, but my wife was on the phone at the time I purchased them and her excitement blocked out my rational thought process, as she had been waiting all her life to see Bad Company in concert.

When I placed my order it said I would have delivery. Well the delivery is on the day of the event to the Moody Blues. I have no printer at home, now I have to go to a public place to print out tickets off my e-mail. I had to call them numerous times for the link to print. Tickets were extremely expensive 369.00 for two and face value was only 67.00. I don't mind paying a little more for tickets, but the service and the wait of not knowing if I have the tickets now to run out and print them when I could of done it from work. I will not buy tickets through this process again. Took the joy out of the event.

I ordered 2 tickets to an event on Saturday night and purposely select tickets that were available for Instant Download. About an hour after my order, I received a call from Ticketsnow letting me know that the tickets were not an instant download and that I would need to go to the ticket broker office to pickup as it was too late to UPS the order to my address. There were no comparable tickets available in terms of cost and Ticketsnow refused to waive the fee for tickets if I were to upgrade to the next available (nearly $50 ticket plus fees). The representative had minimal customer service skill and made no effort to rectify a situation that should not have happened from a so-called reputable broker. Have zero confidence in this seller, cancelled my order and will never use them again. Buyers beware!

I purchase 2 tickets through Ticketmaster on my cell phone, somehow connected me to this scam artist (Ticketsnow). I purchase 2 tickets which I selected the seats. When I received the tickets by UPS the tickets I purchase was $155 each, the tickets value which they send me are $48 dollars each. I could not believe it. I call them right away, and they said I can't cancel and the supervisor Anlou, was not helpful at all, very unprofessional and arrogant - not way you should treat your customers. I call my credit card to dispute it. Don't used this website (ticketsnow.com). They are scam artist. Run away from them. Very disappointed.

Giving them one star for their service is being too generous to these guys! We were directed to Ticketsnow website when we thought we were starting from the team's website. They sold us horrible seats with the face value of $37.40 for about $170 each. These guys are fraud.

We paid $183.00 for 2 tickets for a concert and then immediately discovered the tickets were only $38.95 a piece on every other site. I called to have the order cancelled and they said no refunds, no returns. The website is misleading!!!

I listed my tickets for a upcoming International Soccer game with TicketsNow. They contacted me late on a Friday afternoon (around 3:30) asking if I still had the tickets available and that two of the five were pending to be sold. My husband drove 20 minutes to his employment to print the required UPS label. We took the tickets with us the next day as we were leaving for vacation. We did not find a UPS store to drop the tickets off as we were vacationing in a very rural area so my husband called a previous employer who has daily UPS pickup and deliveries. We took the tickets there on Tuesday. Unfortunately we missed pick up that day. Wednesday we were called yet (the third time) by TicketsNow and they stated the buyer was unhappy the tickets were not tracking yet. My understanding is we had 3 business days! I explained what happened and she said she was attempting to save the sale.

They assured me I would get my tickets paid for or returned and never did. Blamed me for the entire problem, and were not willing to stand by the word of their customer service agents. DO NOT USE as a SELLER!!!

I looked up Ticketmaster for FLOOR LEVEL, best priced tickets for Diana Ross Concert on my iPhone. I then got diverted to Ticketsnow which I wasn't aware of. The only reasonable priced was $249.00 each. I bought 2. My receipt showed $523.20, but no explanation on where the seats were. I had to call their 800 number twice to get my tickets. When I saw what they sent me, I was livid!! For $523.20 they sent me 2 UPPER $65.00 tickets. I talked to the supervisor but refused to help me. ** knew I bought from my phone. I think that's where the scam may occur. She said nothing I could do. I could resell it on their site but refused. Now I'm dealing with my credit card. I want to see Diana Ross, but for the seats I wanted.