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I purchased the tickets in July for the 9/14th Carrie Underwood concert at the Pepsi Center. I paid extra for the tickets to be delivered via UPS, never got a refund! On Sept. 13th my son was on the phone with this company for the entire afternoon trying to get a straight story from them. After many calls and many hours and so many different stories from the numerous people we were shuffled back and forth with the tickets were electronically delivered 2 HOURS before the concert was to begin!!!! This is the MOST confused, unprofessional, unorganized, screwed up bunch of bumpkins I've ever had to deal with. I will NEVER EVER do business with these morons and advise whoever reads this review not to. I am very unsatisfied and unhappy customer.
We purchased St Louis Cardinal tickets -the only way to get the tickets was on a smart phone. I could download the tickets on my desktop and my laptop, but not on either of 2 smartphones. I have purchased from other ticket agencies and had no problem downloading tickets on my smart phone. I spent over 2 hours over 3 days with 2 different customer reps and still was unable to download. Finally, frustrated, I asked for my money back since they could not deliver my tickets. They refused. I will never use them again.
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I spoke to THREE people today July 16, 2019 to find out why the tickets I posted on their site 3 MONTHS ago are NOT showing up as listed in my account. I spoke to 2 representatives; one female, one male, before I got to the male manager. I haven't been able to sell my 3 tickets on TicketsNow and have not received any updates to my e-mail within the last 3 months (which other seller sites do offer updates - this is a strange occurrence). I check religiously though because if they are wanted to be purchased by someone, per TicketsNow policy, I have ONLY 3 days until I can confirm the transaction or I lose the customer... Finally after over 3 months of waiting, I decided to log into my account to see what was up. What do I find? NO RECORD OF MY LISTING. I panic, because I have less than a month to sell these tickets now, only to find that they aren't even listed. The number of issues I encountered after this, is alarming.
The first lady I spoke to HUNG UP ON ME while I told her it wasn't a browser issue, because I was already logged into my account through both Chrome and Safari. *click* hung up. No phone call back either. I waited 15 minutes. I called again. This time they were not even allowing me to know whether the tickets were showing up on their end as "listed" because they had a record of the WRONG card I used to purchase these tickets. I used a VISA, not MASTERCARD. I have my Chase credit card bill to prove it. They kept saying I wasn't verifying the account for them to be able to give me any information.
Eventually they overlooked their policy rule and the fact they had the wrong credit card on file & just flat out told me that the "tickets ARE showing up as listed on their end." At this point, I asked to speak to the manager because this made no sense. I speak to the manager. The worst part... He picks up saying "Hi how can I help you?" As if he hadn't been the one going over my account the whole time in the background "assisting" his two incompetent workers. I said, "Yes I think you know my situation." He says "Oh yes. Um, well there is a BLOOP in the account, and uh you can't see your tickets. So we can unlist your tickets, and you can add them again." ????
SO many questions. Firstly, have other customers been able to see my account, if I haven't? He says "Yes." Well, I want proof. How do I know others have seen my tickets if I can't even see them, nor have they sold in all this time (they are good tickets, close up to stage, for fair price)? Second, I signed up with TicketsNow because when I was going through the page, it said it connected with other sister sites to sell my tickets. So it sounded like a one-stop shop, which was great! I didn't have to sell them through multiple sources on my own...
So my follow up question was: Do you know where else they are being sold, because it's bizarre they haven't been sold yet if you guys have so many connections? He straight up answers, "No, I don't know where else they are sold, and I am not sure about this. I only work for TicketsNow." Hahahahaha! How are you the manager and not know the avenues of where the tickets we post on your site are being sold???? At this point, I am infuriated because he tells me that because of the "BLOOP" I won't ever be able to see my tickets as listed, even though I am just supposed to believe they are bc he says so... He says this happens a lot because they have a lot of tickets on file, and "it just happens."
So this is a regular occurrence? If so, why couldn't they have said that in the first place?? Why was I on hold on and off for an hour for them to investigate my account, IF this is a regular occurrence for account to go "BLOOP"??? My final thoughts are that I think I was just robbed of 3 months where I could have listed my tickets elsewhere. I told him to just eliminate them from the website, because it's USELESS. And what do you know? I have NO confirmation e-mail to prove he did it, and my account is in "BLOOP" land so I can't see whether my tickets were taken off or not. WHAT A JOKE. DO NOT SELL YOUR TICKETS HERE PEOPLE!!!! END OF STORY. I am off to StubHub with my tickets, where I am getting regular updates and access to my tickets. ;)
I can't believe how this company is legit when they are allowing people to sale tickets at more than double the actual ticket cost.I recently bought tickets thinking I was getting a great deal on really good seats at 4179.00 for the 27 April 2019, The Temptations with The Four Tops. To my surprise the actual tickets' price was $89.00, clearly this was not expected. When I called customer service they told me they are resellers. Granted I should have picked up on something being out of whack when I created an account on Ticketmaster and it took me to TicketsNow after the account was created. Ticketmaster did not list the concert nor give a redirection warning to the TicketsNow site.
All looked legit until I got the tickets and saw what the price really was. Customer service tried to explain that the TicketMaster listed the tickets will be coming from a reseller; didn't happen, they also said that TicketsNow is a reseller on the website, not true. I asked to cancel the transaction and they said it couldn't be done, so I disputing the charge through VISA. Beware of them, I thought it was a crime to scalp event ticket for more than original face value.
I never received my tickets I ordered off of TicketsNow and every time I called them to see where my tickets were, no one gave me an answer. They put it under investigation and they haven’t kept me informed on what was going on. My concert is tomorrow and I can’t go because I have no tickets.
In early January, I bought some tickets for an Empress Of show happening in March in Seattle even though I live in Vancouver BC. My intention was to buy through Ticketmaster directly and download the them to my phone but ended up getting redirected to TicketsNow which charged me for UPS shipping (this will come up later) and forced "ticket insurance" in order to purchase. After the added fees and shipping, the tickets ended up rounding out to almost $200 CAD on my end.
Fast forward to February, tickets still haven't arrived so I email inquiring about them as no tracking or any indication they've been sent is available. Their customer service correspondent messaged saying to email 2 weeks before the show if the tickets hadn't arrived. 7 weeks in, still nothing so I go to the ticket links on the artist's page to see if any are available as I completely lost faith these tickets will arrive at all. Come to find out not only are they e-tickets, they're not even through Ticketmaster (it's exclusively through Eventbrite) selling at $20 CAD a piece. Which means TicketsNow sold tickets they didn't even have in the first place and marked the price by 75%.
Long story short, I emailed a second time regarding the research I'd done and looking up on their company and cancelled the order, only after the customer service said they found me tickets which they would email (after they must have bought of Eventbrite). This company is a complete joke of blood-sucking mosquitos who re-sell tickets they don't even have and the reason artists are finding alternatives other than Ticketmaster to sell tickets. AVOID COMPLETELY!!! ABSOLUTE WASTE OF TIME.
I purchased 9 concert tickets for 9 women. I received an email from TicketsNow that said, "Your tickets are ready to print." I clicked on the email, it took me to a page that said "print tickets". New screen pops up and says tickets will be emailed within minutes. About 10 min later the tickets pop up on my screen. I print them, but my printer had an issue with the drum and some of the bar codes were messed up. I try to click print again, it keeps taking me to the tickets will be emailed within minutes and nothing happens.
I call TicketsNow and ask for assistance, the customer service rep begins to tell me that my tickets are MOBILE only after I printed them last night and that there is no way I printed the tickets because they have been mobile only all along. (Apparently I am a liar.) She can't get the tickets to me and I can transfer individual tickets to each person and they have to download an account to present them at the concert. What a HUGE inconvenience! NEVER WILL USE TICKETMASTER OR TICKET NOW AGAIN! Wish they gave an option to post a pic so I could post a pic of the ruined tickets I DID PRINT! I specifically bought tickets that I could print because I have been to a venue when the app/internet was not working and could not get mobile tickets to pull up!
I purchased a ticket on for the October 27th Florida/Georgia game. When I didn't get a tracking number, I called TicketsNow on October 25 and was told the ticket was double sold by the seller and that they would definitely find me a ticket that I could pick up locally when I arrived in Jacksonville. I drove all the way from Virginia to Florida to attend the game. TicketsNow waited until a few hours before the game to try and find me a ticket. Of course they were unsuccessful. It's November 14 and I still have not received a refund. THIS COMPANY IS FRAUDULENT and is A SCAM. DO NOT DO BUSINESS WITH THEM. I can't believe they're affiliated with Ticketmaster. I have reported them to my bank.
I purchased tickets for the PBR finals in Las Vegas In March of this year, we were so excited for our family trip that had been planned for over 6 months. Unfortunately we bacame part of the mandatory evacuations in Ventura county due to the Woolsey fire. I called TicketsNow as soon as I could to find out my options and I was told that the terms and conditions stated that they cannot refund or give me any type of credit for my tickets. I tried talking to a manager. Waited on hold for 20 minutes and then just gave up. I will never purchase tickets from them again and I suggest you don’t either.
I purchased tickets a week ago and the order doesn't even show up in my Order History on the ticketsnow.com website. I called this morning and sat on hold for a rep for about a half hour and had to give up. I called back this afternoon and got a rep after 26 minutes. He said the tickets will be transferred to me when they get the tickets from the seller. He said he'll e-mail the Flash Seats team to ask if they can move it along, but there's no promises because obviously an event coming up in January won't be their top priority. He avoided making any sort of commitment and more than once passed the delay off on either the seller or this "Flash Seats team." Very sketchy. Feels like I'm being set up for disappointment similar to many of the other reviews I've read here.
TicketsNow author review by ConsumerAffairs Research Team
Tickets Now is an online ticket resell market. They allow individual resellers to list tickets they can't use for theater, music or sporting events and sell them directly to fans.
Sell unusable tickets: If you've purchased event tickets that you can't use or return for a refund, you can create a Tickets Now account and resell them.
Find rare tickets: Looking for tickets to a sold-out show? Check Tickets Now for resellers.
Event cancellation policy: If you purchased tickets for an event on Tickets Now and the event is canceled, the company will give you a full refund.
Gift cards: Buy gift cards for $25, $50, $100 or $500 denominations.
Authenticated tickets: Tickets Now is affiliated with Ticketmaster, who authenticates all resell tickets based on their bar codes.
TicketsNow Company Information
- Company Name:
- Year Founded:
- 3800 Golf Rd.
- Rolling Meadows
- Postal Code:
- United States
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