TicketsNow Reviews

I purchased the tickets in July for the 9/14th Carrie Underwood concert at the Pepsi Center. I paid extra for the tickets to be delivered via UPS, never got a refund! On Sept. 13th my son was on the phone with this company for the entire afternoon trying to get a straight story from them. After many calls and many hours and so many different stories from the numerous people we were shuffled back and forth with the tickets were electronically delivered 2 HOURS before the concert was to begin!!!! This is the MOST confused, unprofessional, unorganized, screwed up bunch of bumpkins I've ever had to deal with. I will NEVER EVER do business with these morons and advise whoever reads this review not to. I am very unsatisfied and unhappy customer.

We purchased St Louis Cardinal tickets -the only way to get the tickets was on a smart phone. I could download the tickets on my desktop and my laptop, but not on either of 2 smartphones. I have purchased from other ticket agencies and had no problem downloading tickets on my smart phone. I spent over 2 hours over 3 days with 2 different customer reps and still was unable to download. Finally, frustrated, I asked for my money back since they could not deliver my tickets. They refused. I will never use them again.

I spoke to THREE people today July 16, 2019 to find out why the tickets I posted on their site 3 MONTHS ago are NOT showing up as listed in my account. I spoke to 2 representatives; one female, one male, before I got to the male manager. I haven't been able to sell my 3 tickets on TicketsNow and have not received any updates to my e-mail within the last 3 months (which other seller sites do offer updates - this is a strange occurrence). I check religiously though because if they are wanted to be purchased by someone, per TicketsNow policy, I have ONLY 3 days until I can confirm the transaction or I lose the customer... Finally after over 3 months of waiting, I decided to log into my account to see what was up. What do I find? NO RECORD OF MY LISTING. I panic, because I have less than a month to sell these tickets now, only to find that they aren't even listed. The number of issues I encountered after this, is alarming.

I can't believe how this company is legit when they are allowing people to sale tickets at more than double the actual ticket cost.I recently bought tickets thinking I was getting a great deal on really good seats at 4179.00 for the 27 April 2019, The Temptations with The Four Tops. To my surprise the actual tickets' price was $89.00, clearly this was not expected. When I called customer service they told me they are resellers. Granted I should have picked up on something being out of whack when I created an account on Ticketmaster and it took me to TicketsNow after the account was created. Ticketmaster did not list the concert nor give a redirection warning to the TicketsNow site.

I never received my tickets I ordered off of TicketsNow and every time I called them to see where my tickets were, no one gave me an answer. They put it under investigation and they haven’t kept me informed on what was going on. My concert is tomorrow and I can’t go because I have no tickets.

In early January, I bought some tickets for an Empress Of show happening in March in Seattle even though I live in Vancouver BC. My intention was to buy through Ticketmaster directly and download the them to my phone but ended up getting redirected to TicketsNow which charged me for UPS shipping (this will come up later) and forced "ticket insurance" in order to purchase. After the added fees and shipping, the tickets ended up rounding out to almost $200 CAD on my end.

I purchased 9 concert tickets for 9 women. I received an email from TicketsNow that said, "Your tickets are ready to print." I clicked on the email, it took me to a page that said "print tickets". New screen pops up and says tickets will be emailed within minutes. About 10 min later the tickets pop up on my screen. I print them, but my printer had an issue with the drum and some of the bar codes were messed up. I try to click print again, it keeps taking me to the tickets will be emailed within minutes and nothing happens.

I purchased a ticket on for the October 27th Florida/Georgia game. When I didn't get a tracking number, I called TicketsNow on October 25 and was told the ticket was double sold by the seller and that they would definitely find me a ticket that I could pick up locally when I arrived in Jacksonville. I drove all the way from Virginia to Florida to attend the game. TicketsNow waited until a few hours before the game to try and find me a ticket. Of course they were unsuccessful. It's November 14 and I still have not received a refund. THIS COMPANY IS FRAUDULENT and is A SCAM. DO NOT DO BUSINESS WITH THEM. I can't believe they're affiliated with Ticketmaster. I have reported them to my bank.

I purchased tickets for the PBR finals in Las Vegas In March of this year, we were so excited for our family trip that had been planned for over 6 months. Unfortunately we bacame part of the mandatory evacuations in Ventura county due to the Woolsey fire. I called TicketsNow as soon as I could to find out my options and I was told that the terms and conditions stated that they cannot refund or give me any type of credit for my tickets. I tried talking to a manager. Waited on hold for 20 minutes and then just gave up. I will never purchase tickets from them again and I suggest you don’t either.

I purchased tickets a week ago and the order doesn't even show up in my Order History on the ticketsnow.com website. I called this morning and sat on hold for a rep for about a half hour and had to give up. I called back this afternoon and got a rep after 26 minutes. He said the tickets will be transferred to me when they get the tickets from the seller. He said he'll e-mail the Flash Seats team to ask if they can move it along, but there's no promises because obviously an event coming up in January won't be their top priority. He avoided making any sort of commitment and more than once passed the delay off on either the seller or this "Flash Seats team." Very sketchy. Feels like I'm being set up for disappointment similar to many of the other reviews I've read here.