Ticketmaster Reviews

I have not been to a concert in 20 years. I purchased 2 tickets to the James Taylor concert on February 21st, 2014 for the concert that is tomorrow evening August 5, 2014 in Alpharetta, Ga. For 3 days I have been trying to secure my tickets. I have called 3 different #s for help to no avail. I called the Box office and they said to call a special Customer Service which I did and got a recording.

I went on Ticketmaster to purchase three concert tickets for Drake & Lil Wayne. When I hit the confirmation button after putting in my card information, it informed me that there was a server error. I did not receive an email of any kind so I assumed I didn't get the tickets. I called Ticketmaster to notify them of the problem & the representative told me my debit card would not be charged. I then went on the next day to try my purchase again, & the same error message popped up. I tried again the next day, same thing again. I looked at my Ticketmaster account & it said that I had purchased nine tickets. I also looked at my bank account & I was in the negative $450. I was charged a total of $570 when I had only meant to spend $190 on three tickets. I called to let them know & they told me my money would go back in my account in 3 to 7 business days. When it got close to the 7th business day, I called to find out what was taking so long & the man I spoke to was extremely rude to me, he made it seem like it was my fault this happened & gave me really bad attitude. He also told me to call MasterCard because Ticketmaster didn't have my money.

This is the worst company ever. They screwed my sister over very bad. The transaction kept saying it couldn't go through. Then they charged her three times. She never received tickets for any of the transactions and they refused to refund her. They said, "Sorry, ma'am that's our policy". Real ** policy you have... Apparently they strive to ** over their loyal customers.

Last Sat. July 19th, I "tried" to attend a concert I bought tickets through Ticketmaster to see Journey and Steve Miller Band at the White River Amphitheater south of the Seattle area. The venue was in such a miserable, hard-to-access place and managed and staffed so poorly, it took me 5 hours to go the last 12 miles and I along with MANY others, missed the concert entirely. I'm now sitting with tickets for August to Santana at this same venue and have no desire to be put through that kind of irritation again. I called T.M. and explained the circumstances and asked for a refund. They said my only option would be to re-sell them myself. Nobody... the Live Nation venue or Ticketmaster wants to take ANY responsibility here and I now stand to be out another $300 on top of the $300 I lost this weekend.

We bought tickets for my 14 year old niece to see Beyonce's on the Run Tour. We chose our seats carefully because my niece is short and we wanted her to be able to see and enjoy the concert. When we got to concert we're given new seats on the side of the stage where she could not see anything. She did not enjoy the concert. We could have listen to Beyonce's music at home instead of paying almost $600 dollars for nothing. I am not please and very upset. Beyonce is my niece's idol and to go to a concert that we had to drive to from Arkansas to Houston, TX and not get what we paid for is unacceptable.

Sold tickets through Ticketmaster - received email saying I would get my money in 7 days. Waited for the promised email to direct me how to verify my bank account and never got it. When I sent an email to customer service on day 6, they actually THANKED ME for reaching out to THEM and told me how to verify my bank account, then said it would be another 7 days before I got my money. When I questioned why the delay, no one would give me an answer and lied to my husband and to myself trying to make it seem that somehow we did something wrong to slow the process. They also tried to make it seem that our bank was the delay in accepting the money. They send two very small deposits into your bank account and you have to get on their website and GOOD LUCK finding where to enter the deposits in and somehow that verifies your account. We were never able to get to an answer that made sense as to why this was their process.

I bought 8 tickets altogether for two different shows. I was automatically charged for the insurance which I neither want nor need. So tried to get through to someone at Ticketmaster for a refund. The email option on the website was not working and it took me two hours to get through to a person on the phone. I kept getting cut off using the number for customer services (0333 321 9999) but got through to someone after waiting on hold for 20mins (0844 499 9999) only to be told that I have to call another number for a refund (0845 641 9727). I will be calling Mondial on Monday as they are not open on weekends and hopefully will receive a refund. A very underhanded way of getting money out of people.

Yesterday, purchased on Ticketmaster two tickets on map which showed 'blue dots.' After purchasing, I realized that the tickets were way, way back @ MGM, so immediately contacted TM to see if I could exchange them for closer tickets. After several e-mails back and forth, I spoke to actual person today and she stated that I could not exchange tickets as I purchased 'resale seats' which were 'red dots' on map. I assured her that I did not purchase 'resale tickets,' but she pretty much said, "Yes you did and there's nothing we can do to help you!" Well, maybe from now on, if I want closer tickets, I might as well buy on 'Stub Hub' or some other website that allows 'scalpers' to post their resale tickets. Obviously it is not that secure on TM either! Signed disappointed in BC Canada. :(

We had purchased tickets for the Chicago Architecture Foundation River Cruise for a Friday evening cruise. My wife was flying into Chicago to meet me, but her flight was canceled. I called Ticketmaster several hours before the scheduled cruise to request an exchange of tickets for another cruise during the same weekend. Mind you the cruises are conducted multiple times per day so it was not like I was asking for money back or to exchange for a completely different event, just a different time. They flatly refused to make an exchange or discuss other options resulting in our being out $75.70 face value of the tickets and Ticketmaster's fees.

On March 4, 2014, I ordered two tickets online for the James Taylor concert at the Jones Beach Theater on Long Island at a cost of $143.50. No immediate email confirmation of the order was provided. The charge came through on the credit card, without the name of the performer, so it seemed legit and I paid the charge. On April 26, I received a confirmation email indicating that Ticketmaster would shortly be sending my Country Megatickets. These tickets are for two shows - Rascal Flatts and Lady Antebellum, neither of which I have any interest in. I did not receive the James Taylor tickets, which I had ordered.

I purchased tickets for the Miami Heat Playoffs Game on 5/24/14 for the specifically for resell purpose.... When trying to update the tickets price to get the tickets sold about two hours previous to game time, I was unable to adjust the price.....I received error that "Sorry! The service requested is not available at this time..." I thought this might be a problem with my phone, but tried laptop, and received same message. As a result of me not being about to adjust the price, I was unable to adjust the price to market value, and was not able to sell these extra tickets.... I even called a representative, they told me that you cannot adjust the price, but I have been season ticket holder from the Heat for over 8 years, and have been using the ticket exchange, and have never have this issue.

I went online to order tickets to the Motown Musical show as a Mother's Day gift for my mom. Found great seats for a matinee. During checkout, I was asked if I would like the Suite Service. At 45 bucks per person (there's four of us), I of course declined. Went to checkout, saw my total, was totally excited. Until I go to print my tickets and realize that the charge for Suite Service was tacked on. Immediately called Ticketmaster, who informed me that my seats come with MANDATORY Suite Service. If it was mandatory, why was I asked if I wanted it? Then came the ubiquitous No refunds, no exchanges, thanks for letting us rip you off with our fraudulent practices.

I went to our Landmark theater box office in Syracuse, NY at 10am to buy Jackson Browne. They said I can't buy tickets until noon. The explanation is, Ticketmaster sets the time they can sell these tickets. Ticketmaster was selling the tickets to this concert online for more than double the price. Ticketmaster also took all good seats! Corporate America strikes again! I'm disgusted!

I think it's unbelievable how Ticketmaster can call itself a great way to buy concert tickets. I wanted to go to the 50th Country Music Awards this year... But I see the tickets sold out in 18 seconds. Now I see why when I open up the web site Stub Hub and see that the brokers have thousands of tickets listed for WAY over what the general sales were for. On the ACM web site it clearly states ticket prices: $250 Party Zone (Standing Floor), $250 Reserved (Seated), $150 Reserved (Seated), $95 Reserved (Seated), $60 Reserved (Seated).

Ticketmaster LIED about seat number when there was none.

Two separate occasions tried buying tickets through Ticketmaster. Both times searched for tickets within 3 seconds of site becoming active only to repeated be told High Demand no matches. Today just like prior time, ticket brokers already began listing tickets on StubHub. Guess if you're not a broker you cannot use Ticketmaster. Why don't the artist simply sell tickets direct or Ticketmaster find some way to establish filter to eliminate power dialers and brokers.

Thought was ordering off ticketmaster - in fact the ticket receipt and ticket to get in all say ticketmaster but in fact I was ordering through TicketFast but it also goes by another name. My Section 108, Row 24, Seats 12 and 13 cost me $316 or so EACH vs the people sitting around me only $110. People who bought tickets for $58 to $110 got a CD in the mail and some even got $10 parking vouchers for event parking that is normally $20. What did I get - shaft!

On the 3/3/14 I attempted to buy (2) tickets to a Spurs vs. Portland game on the 3/13/14. I went from the Spurs site to the link on top that said buy tickets. It was redirected to Ticketmaster. From there, I clicked on the game and then a pop up seating map. I selected the seats I wanted to purchase, checked that the information was correct and put in the cc information. I got a confirmation right after for a completely wrong date and game. The Utah Jazz game on the 16th. I am positive I did not choose that game. I had not pulled up any other game.

My tickets were canceled because over 2 years ago there was a fraudulent purchase. Completely understand, however after multiple calls and working with a fraud agent, I was assured things were taken care of and my account was good to book again. Not true, tickets once again were canceled! The most frustrating part aside from the multiple calls where no one can seem to help is the fact no notification is sent, I only find out when I see the credit appear on my credit card statement!

Definitely NOT a service oriented company. After navigating their confusing non-intuitive website, I ordered a pair of tickets to a MLB spring training game. Unfortunately after I hit the button I noticed it was for an evening game and I was really after a day time game. Granted, it was my error but I'd thought if I called right away I could at the very least get a credit for the transaction as I had no use for the tickets at that point. After 20 minutes waiting on hold, I was greeted by a young woman with a rather condescending tone. You would think that given their outrageous fees they could hire decent representatives. She proceeded to tell me that Ticketmasters policy is strictly no refund, no replacement and there was nothing they would do. Policies are good to have- my personal policy is to not pay for things I can't use- assuming the vendor has ample time to re-sell which they did. Cost me another 30 minutes with the credit card company but I'm now disputing the charges. I can say definitively that I will never use Ticketmaster again, even if it means staying home.

I bought 2 "Platinum" tickets to take my wife to see One Republic in August. I told my boss about it and coincidentally he had purchased 5 tickets for said concert. We compared seating and talked about going to the concert together. He had seating in front of the stage and our seating was to the left of the stage. He had better seats but I told him I must have something additional that came with my tickets because they are "Platinum." He spent $90.00 per ticket and I spent $165.00. After researching what "Platinum" got me, I am one angry person.

I ordered tickets for the Globetrotters. The show was great but Ticketmaster charged me an extra 21 dollars for insurance I did not want. When I called the company they put me on hold for 1 1/2 hrs till I hung up. Ticketmaster is a bunch of crooks and next time I will drive out of my way to buy tickets at the venue rather than use Ticketmaster. Germain Arena should sell their own tickets online so people don't get ripped off by these crooks.

I purchased tickets for a concert and I don't have the option to sell them. I bought the tickets thinking that if I couldn't go to the concert (since I bought them 4 months ago), I would be able to sell them but because of something call Credit Card Entry I can't do anything with them. I have to swipe my card at the door to get in. This eliminates the option to gift a ticket or sell. Who really owns the ticket that I should rightfully own? Ticketmaster. Sign this petition on Whitehouse.gov and maybe we can do something about this.

BUYERS BEWARE!!! Ticketmaster is a joke!!! Bought 2 tickets and was stated on tickets seat & row numbers. However the event was standing room only & after being transferred to 4 different people was basically told "Oh well that's Life!" What a scam & rip off. BUYERS BEWARE!!! Thanks Diane, Erma & Yanita for your unprofessionalism & ignorance!!!

I purchased tickets on Ticketmaster.com for Chicago Wolves vs. Abbotsford Heat Sat., Feb 22, 2014 07:00 PM. When I clicked the link to print the tickets, the tickets were for Sun., Feb 16, 2014 03:00 PM. I called Ticketmaster right away and after a very long wait the customer service rep. told me that there is nothing they can do. There is definitely something wrong with their links, but she said their system doesn't make mistakes. I lost $103 to them.

I wanted to purchase tickets online for a show from the venue showing the show. It directed me to Ticketmaster, and I groaned about it based on my previous experiences with Ticketmaster. This time around, it seemed that process with Ticketmaster was better and I was not being charged all the "service and convenience fees" usually applied. After purchasing the tickets at what seemed to be the ticket price + convenience fee posted, The tickets actually had additional fees attached to the tickets that were NOT explained while purchasing. Ticketmaster had the tickets priced at $27.75+fees, but the tickets were ACTUALLY 20.00 dollars plus 4 dollars in fees. So where did the extra $7.75 come from you ask if I was already being charged for 4 dollars in convenience fees?

Ticket sales began at 10 am 2/14/14. I signed onto Ticketmaster at 9:55 am and started clicking on the link. At 10:05 I clicked through the choices for two tickets. 15 minutes later the site tells me there are no tickets. Meanwhile on ticketprocess.com tickets are readily available for twice to three times the price.

I wanted to buy tickets for the Academy of Country Music Awards in Vegas - when they went on general sale, they were already sold out within a minute. Subsidiaries of Ticketmaster and other ticket agents have seemingly been sold tickets in bulk prior to the general sale as they were all available to buy online straight away at cost of anything upwards of three times the price of the general sale. I think it is very unfair that ticket agents can buy tickets in bulk in advance of the general sale, thus making the public pay extortionate fees for tickets.

I'm not entirely sure how Ticketmaster gets away with the TERRIBLE customer service. I called to see if some tickets could be exchanged and was put on hold by a customer service person for a HALF HOUR. Then came back and told me I could not change my tickets to the WRONG EVENT. He didn't even have the right event in front of him. Then he put me on hold for another 20 minutes and apologized and said there was nothing he could do. I told him Ticketmaster had wasted an hour of my life with their stupidity and ignorance and clearly has it stated on their website that they will make every effort to assist your seat choices. THIS IS UNTRUE. Customer rep ended up telling me he had 'a lot of other work to do' and hung up the call before I could even respond.

First off, if I could give this crappy company zero stars I definitely would. My 80 year old mother was unable to travel to see a show on Broadway so I called Ticketmaster to speak to a representative about an exchange. I was told that all I had to do was choose another date and call back more than 2 hours prior to show time. I called back with more than a half an hour to spare and was promptly given the run around then kept on hold until one minute AFTER it was too late to make the exchange. Then I was told that all of the managers had gone home so I couldn't speak to anyone else. Needless to say I was furious. It's unfortunate that they hold what amounts to a monopoly on ticket sales: their business practices are disgraceful.

Booked tickets to Pen and Teller and was informed that the show was cancelled on 23rd Dec 2013. Was told I would be automatically refunded. It is now the 2nd of Feb 2014 and no refund received. After multiple emails claiming I have been refunded, nothing. Amex claim nothing has been received, so opened a transaction dispute. Disgusting behaviour and business practice. To think of all the interest Ticketmaster gain globally by holding customers refunds makes me feel that fines are in order to dissuade this kind of underhanded profiteering. Not to mention customers who don't follow through on their refunds. I will never use Ticketmaster again. I am also in the position to help Ticketmaster with their over sales/double bookings in the UK (I am in the industry) and have done in the past. Rest assured, I will never release any needed stock to this company again.

I purchased 4 tickets to Britney Spears Vegas show for May 2nd, or so I thought. When I got the confirmation email, the seats were for August 21st. They said it was my fault, that I had selected the wrong date. There is no way you could confuse those 2 dates. They are nowhere similar. I called customer service 3 times and emailed once. All answers were a little different but basically = nothing we can do! Their website is to blame for the wrong dates but they say that their website makes no mistake. As I researched this on this site, I see where the same exact thing has happened to many other people. I asked to speak to a customer service rep and they told me it would do no good. And then would not transfer me. Then went on to say that if I disputed the charge on my AMEX, they would flag my card and I wouldn't be able to purchase on their site again.... I told them no danger in me purchasing from them again anyway!

This was the first time I ordered tickets online with Ticketmaster. The ticket price shown through the theater's site for online purchase was $103 and when the ticket was received the price was $62.50. In addition there was another $28 service fee. So I paid double for my ticket. I will no longer use tTicketmaster - I'll go directly to the box office to purchase future tickets. My experience relates to tickets purchased for a performance at Shea's Buffalo Theater.

I have recently purchased tickets to the Momentour with Fall Out Boy and Paramore in July of 2014. I became a member of Fall Out Boy's fan club to make sure that I got my meet and greet VIP packages and pit tickets. My mother was coming with me and she didn't want meet and greet, so getting GA Pit tickets was the only way to make sure that we would all be together for the concert. After purchasing my fan club membership, I got a presale code telling me that tickets would go on sale the Monday before they went on sale to the general public and I was also given all the details of the VIP Package that would cost $135: 1 P1 GA Pit or Premium Seat, 1 Meet & Greet with Fall Out Boy, 1 Exclusive Fall Out Boy Screen Print, 1 Exclusive Fall Out Boy Pin Pack, 1 Commemorative M&G Laminate.

I was unable to make an online purchase today between 11:30 -12:00 am. Event, tickets, delivery and credit card information were selected/provided and the "submit order" failed on 3 successive attempts to complete the transaction. Strike 1, 2 and 3. Ahh, go to the interactive number 1-866 since I know all of the details about the available tickets and should be able to walk through this easily as I am looking at the same details from my laptop. No go and I am unable to get to a customer service agent of the interactive number. I then call the 1-800-745-3000 number and the customer service rep handle the transaction effectively in a few minutes. The failure of your online ticket purchase system is shocking. I will share this experience with George Mason University as well so that they are aware that their event supporters are not be served effectively by Ticketmaster. 25 minutes and 3 different Ticketmaster formats in order to purchase 4 tickets is not what you expect from a premium service provider.

Ticketmaster tacked on an additional $84 in fees to two tickets for a football game that were already overpriced by double. Within minutes I had them on the phone to cancel the order. The call took 4 agents, three departments, two separate phone numbers, an hour on hold and was never resolved! I have done business with Ticketmaster's competitors and their policies contrast by, "You pay the price you see" policy for the competitors, and and a stomach churning surprise with Ticketmaster.

Went online to purchase 3 tickets for the Jan. 4, 2014 Wild Hockey game. Ticketmaster sent me the price and the seating arrangements, but had no date included. Assuming this was for the date I requested, payment was made. Soon after, I received confirmation for the purchased ticket for Jan. 16, 2014. I immediately contacted Ticketmaster and they stated it was not their fault, but they provided seating for the date I originally wanted. Again, I assumed that there was a correction for the first mistake, but 3 days later, I received confirmation of tickets purchased for Jan. 16.

Attended a recent comedy show that was cancelled. I logged on to Ticketmaster's website to inquire about their refund policy. On the their website, it is explained that any tickets for shows that was cancelled, an e-mail would be sent to my e-mail address. I waited about two days for the e-mail, with no success. I called the Ticketmaster 800# and spoke with one of the reps. He informed me that I would have to mail the tickets in order to receive my refund!! How stupid is that!!! In addition, he also informed me that I would have to pay the postage and any processing fees would not be refundable. None of this is stated on their website. I now know about how shady Ticketmaster is and will avoid them at all cost in the future!!! All, stay away from Ticketmaster!!!

I purchased 4 tickets to see Wicked at The Oriental Theater in Chicago on a Tuesday night because the tickets were significantly cheaper compared to the weekend tickets and it worked for our children's school schedules. The tickets were $114.40 each but little did I know the seats I selected can only be purchased with "Suite Service" which is another $40.85 per ticket. The website stated "4 tickets" so I clicked "yes" unaware I was also purchasing "Suite Service" whether I wanted to or not.

When I called Ticketmaster I asked for the best aisle seats. What I got was the last row of the theater! I couldn't see or hear the production! I was so upset. I don't know anybody that asks for the best seats to get seats in the last row for $82.50 a piece! Sad and sickens me that the person that was selling me the tickets didn't tell me they were the last row of the theater!

I purchased these three tickets because on the website it says it is a "Home Game" for New Orleans. By following all the instruction, got three tickets. However, it turns out that the game is in KY not in New Orleans, LA. Called the customer service, 100% sure, that is your fault. Customer services and the manager says, because it is preseason, so the buyer should know that the home game on the website does not mean it happens on Pelicans home arena, New Orleans. The buyer has the responsibility to read all the agreement on the website. I argued it is because of the first step on the website says this is a home game. That is why I just follow all the instructions and clicking next steps. But they are saying that this is not a misleading information but it is a misunderstanding of the buyer.

I bought tickets for 3 nights and Paid Extra for the insurance. Yes, paid extra for insurance... to find out the DEVIL is in the details, because they would NOT refund me any money back. Long story short I am out of pocket $206.40. I even called to speak with them and of course was told sorry, nothing they could do. I am a business owner with many years in the customer service industry. This was a huge disappointment and I learned a valuable lesson about Ticketmaster. They are very deceiving about the insurance for concerts and do not provide help what so ever to refund, prorate, or resolve the issue for customers who cannot make an event. I will tell everyone I know about this situation so hopefully they can make some changes to assist customers in a better way.

Every time I go to view available tickets, the site takes me immediately to Live Nation to buy merchandise. I contacted Ticketmaster and their solution was to buy tickets over the phone. Does not solve the problem.

I went on Ticketmaster just before 5 to book tickets for signing. After 2 minutes of getting in, they were sold. Now I think this is rubbish as my friend and I both tried it and no luck. Now these tickets aren't sold at booking office making others and me that don't use computers that much at a disadvantage. Not only that, I am disabled and I phoned them. They were not interested. Whatever, their customer service is terrible I see. Look, I am disabled. Can you help me? No, they were not bothered. Now I am left in tears. I will never use Ticketmaster again

I purchased tickets from Ticketmaster and I couldn't make it to the event. I called within 72 hours per their instructions to get my money back and they claim they have to get back in touch with the venue to see if they can request my money back. It will take three to four weeks. I wait almost two months just for them to say they denied me and only some participating venue participate in this program! really! I will never purchase tickets through Ticketmaster ever again!

While buying tickets for the Sept 14 FAU game, their website had a hiccup (page not found). I hit the back button, it showed me seats, I picked seats, paid for the tickets. I get the confirmation and it's for a game that's ALREADY over. So I call them, they are closed. I leave an email. I receive an answer 2 days later saying they have to investigate so it will be 2 to 4 weeks. They have my money, I have no tickets, and the game is the 14th. So I call today, and I'm told there is NOTHING they can do until their "special unit" investigates in 2 to 4 weeks. I asked for a supervisor who told me the same thing. I am waiting now to hear from the supervisor's supervisor. It's frustrating to be passed from person to person and told "Sorry for the inconvenience, we understand the problem but there is nothing we can do for a month...." My only recourse is to buy another set of tickets (another $156) if I don't want to miss my son's game. I will NEVER use the Ticketmaster Website AGAIN.

Why do large corporations still use Ticketmaster? It is a truly awful experience. Their booking system sucks and what should be a 5 minute exercise ends up taking hours. People won't put up with it. I just tried buying some baseball tickets for the rays, after about an hour I gave up. So won't be going. The Stadium is 3/4 empty for the game and I am sure the folks over at the franchise are wondering why turn out is so poor. Word to the wise, it's not the quality of the baseball, it's the difficulty in purchasing tickets that keeps people away. This isn't just baseball. Any experience or tickets I have ever tried to purchase through Ticketmaster has been awful.

I created an account on this website just to post this about Ticketmaster. Yes, they are that awful. My husband and I tried to purchase tickets to the Dave Matthews Band concert in Charlotte, NC. Ticketmaster turned off the interactive seat map. Then we thought we would buy a Premier Parking Pass to bypass a lot of the concert traffic because we live over an hour away from the venue and the Ticketmaster website that has always let my husband and I print off our tickets in the past, all of the sudden didn't offer that choice. Instead they wanted to charge us another $3.00 and go pick it up at a Ticketmaster location or the will call window, which unless you're David Copperfield, you wouldn't be able to get to the will call window prior to parking your car so there is no way to get the parking pass.

On June 30, 2013, I purchased tickets on the web for a Colorado concert. I started at Ticketmaster.com with the venue clearly presented. After selecting some options at Ticketmaster.com, I was automatically sent to Livenation.com to continue the process. The ticket purchase forms at Livenation.com include an option for $7.00 per ticket insurance. Unlike most such options where a box is either checked or not by the buyer, this option has two separate boxes, yes, and no. Neither is checked by default. I checked "No". After submitting my purchase form, it was rejected. There was no explanation of why, and no way back.

I purchased tickets for David Copperfield matinee on June 23rd at the MGM Grand Hollywood Theater in Las Vegas with ticket numbers 1, 2, 4 and 5 at a table for six. Upon arriving, we found two people seated in two of our seats. We took the issue up with the MGM Hollywood ticket agency and they then told us that the seating was a first come basis (which is not posted on the Ticketmaster site). The MGM Grand Hollywood Theater provided new seating up front at their discretion and told us that Ticketmaster has done this in the past. BOTTOM LINE, purchase show tickets for any Vegas show from the Casino directly.

Purchased VIP concert tickets. There were 2 levels of VIP tickets available. On April 4, 2013 I purchased concert tickets for an event on June 25, 2013. I purchased the lower price of the 2 VIP packages available. 2 tickets at $225.00 a piece. The tickets were in row 2 from the stage and included:

On Sunday, June 9, 2013, we were supposed to visit the Sagrada Famila at 18:45. The visit was cancelled due to a private service. We were told by the security ticket desk our tickets would be refunded. They were not. I have tried several times to contact the Ticketmaster citing a copy of the two tickets, writing all information, explaining the situation and their response is to redirect me to their frequently answered questions, which actually states: "You can check all the information regarding changes and cancellations our events may have suffered specifying the name of the artist or the event in the box above. In case of cancellation, you can ask for your money back within fifteen days from the date of public communication of the show's suspension. After this period, no refunds will be accepted."

I accidentally ordered duplicate tickets for the same event. I called Ticketmaster immediately and told them what happened. Ticketmaster refused to provide a full refund on a duplicate order. I was billed twice their extremely high service charges for an accidental mistake. STAY AWAY FROM THIS COMPANY!!!

After months of planning, hotels booked, babysitting, food, fuel, and other expenses, the Tom Petty show on 6/8 at the Fonda Theater was cut short about halfway through the show due to the theater being over capacity. I have contacted The Fonda Theater, Goldenvoice, and Ticketmaster requesting a refund for the $900 ($450 each) face value of the tickets and have had no response. We were forced to go home after the show abruptly ended, ruining an otherwise fantastic weekend. This was all due to the mismanagement of the seating and crowd at the Fonda Theater.

There are too many complaints to itemize - I now don't go to shows if I have to go through Ticketmaster.

I agreed to meet the person with cash in hand for the Fleetwood Mac concert at the Tacoma Dome, Tacoma, WA on 5/20. It was a hard copy ticket purchased from Ticketmaster. (The concert was not sold out but this seat was better than I could have purchased at the Dome box office.) When I arrived at the gate, and ticket was scanned, it read "Refund"! Upon going to the box office, I was told how this happened! Because Ticketmaster has a very generous refund policy, someone can buy a ticket, then report it lost or stolen for a full refund without actually producing the hard copy ticket they originally purchased!

I bought tickets on the Ticketmaster fans selling tickets website, supposedly guaranteed. They charged my account, sent me an email stating the tickets would be emailed within 30 min. - no tickets. Then they state (even though my credit card statement lists their name) that the tickets were not purchased with them! Then when contacted again, they said they were unable to verify credit card information and order was cancelled, and a refund would be credited to account in 24-48 hours.

I ordered tickets to The Cincinnati Reds game for 05-11-13. I was told the $105.00 plus fees were the best and only tickets available for this game. If I didn't purchase these tickets, I would not be able to purchase any if I waited, so I did. I checked the Reds’ site on May 10, 2013 only to see a lot of available seats close to the field, where I wanted and for $82.15 each.

We purchase tickets for Sarah Brightman at HP Pavilion in San Jose on March 26, 2013 at 8:00pm. When we arrived there from San Lorenzo, CA, the place was dark and there were some 50 people there until one said that he checked on the Ticketmaster website and the performance was cancelled. Today, May 4, 2013 around 1:30pm, I called 1-866-788-2482 and spoke to a female named Erin from Rochester, NY who verified that I did pay and that the information was correct. She said that she has to transfer me to the resolution department which does not have an address, telephone number or e-mail address. She promised that if I am disconnected, somebody will call me back. We verified that she has the correct telephone number, and she said that she will stay on the line until somebody picked up the line. After that, I was transferred to a line that had a repetitive guitar tune. There was no one else on the line for about 20 minutes, after which I hung up. Due to this experience, I would be surprised if I get my money back.

Last night, I was using TicketMaster online system to purchase two tickets for the upcoming Les Miserable Event in Calgary and at the very end of the online purchase process, their system had an error. I received no indication that, in fact, my order had gone through and so, given that I wanted tickets to this event, I proceeded through the process again. Now, I have four tickets instead of two. This morning, I called TicketMaster in order to cancel the second order. Even though it was TicketMaster's error, they will not cancel my second order and now I am stuck with two more tickets than I need.

I spoke to a supervisor and she refused to exchange tickets. How is the consumer at fault for purchasing tickets then Ticketmaster agrees to release better tickets when the event is supposedly sold out!? They state other consumers overbook or use fake credit cards. Why do the good people get affected by this? All I asked for was an exchange available for the same pricing and they refused my request. They stated I would have to spend $3,000 more if I wanted an exchange! Where is the justification in that to spend $3,000 more to upgrade, when if I cancel my tickets, repurchase the new section works out to be cheaper!? The supervisor had no solutions and was not willing or able to help me at all. I will never go through Ticketmaster again.

First, they charge a convenience fee of more than 10% of the ticket price. Then they have the audacity to charge a processing fee. Ticketmaster must share some of the proceeds of the ripoff with the teams, rock stars, etc.

I purchased 4 Dave Matthews Band tickets for June 29 Camden show through Citibank pre-sale on March 18, but wanted to get better seats so attempted to and successfully purchased 4 additional tickets (better seats) through general sale on March 22. On March 29, I received an email that 4 new ticket purchase was cancelled based on Ticketmaster ticket policy, without my knowledge. I read that policy before the purchase and numerous times after the cancellation. It was not clear at all that tickets bought on separate dates would not be allowed. In addition, I called them and contact indicated that this has happened a lot with other customers, which to me means that the policy is not clear to other customers.

In December 2012 I purchased tickets on the phone for Justin Bieber. They went on sale at 10:00 and at 10:01, with a live rep, I purchased 4 seats right next to the stage. I completed the transaction and had the section, row and seat numbers along with my order confirmation number. The tickets weren't going to be released for another 2 weeks. But the following week, while I was purchasing additional tickets for Taylor Swift, I asked to check on my Bieber order. I was shocked to find out that I now had seats in the nose bleed. After days of calling managers, they said that apparently my tickets were sold to someone else at the same time. They will not do anything to set it right.

Ticketbots.net buys up these tickets in blocks with the software they have. How is the general public supposed to get tickets at face value when this bull happens? The minute the tickets go on sale, there is only single seat left? Yet go on a third party site even before the general public can get tickets and they are buying up your seats. So frustrating for the average person. We can't afford to pay $300 plus for one ticket.

I went to purchase a concert ticket. I called ahead to find out exactly how much the tickets were. When I later arrived at the location, I had $70 cash, I and planned on putting the extra $6 something on my card. At every grocery store, gas station, retail store, etc., this has never been a problem. If you do not have the whole amount in cash, they put the rest on a card at your request with no extra charge. So, besides paying Ticketmaster’s $15 service charge, the tickets originally were $61 each. I now could not escape another charge by putting it on a card because I did not have the full amount in cash.

I was looking to purchase $40 worth of tickets to take my kids to the circus this weekend. I even had to call customer service to verify that the intended total sale price was indeed $73. Really? $33 worth of convenience and processing fees! Needless to say, I'll be purchasing at the box office. What a ripoff.

On the day my wife and I we had tickets to see the circus at Phillips Arena, she received a call that her grandmother had a stroke. We immediately drove out of town because the doctor advised that family members need to say their goodbye before she passed away. I called Ticketmaster and asked for refund or an exchange, and they told me that I should have called the previous night. Very, very sad. My wife's grandmother is still hanging on for her dear life in the hospital. However, all the years I have used Ticketmaster to purchase tickets for events left a disappointment in the company.

I just paid approx. $45 for one Lotus ticket at Best Buy Theater. The ticket started at $25. It went up to $30 because I bought it on the day of the show. Then there was a $9+ convenience fee added. I thought I was paying $40. I was annoyed with the 33% fee hike, but I dealt with it. When I received my receipt, I learned that there was another $5 fee added for processing. How is it legal to have a customer pay $15 in fees for a $30 ticket? I was already involved in a class action suit against TM for deceptive sales practices, and I will gladly participate in another because, apparently, losing one lawsuit isn't enough to affect this terrible corporation.

I bought prepaid parking tickets at $18. We got to the event late, but still 2 hours of racing to go. The parking garage that I had prepaid for was blocked off. There was no way to enter this garage as the streets were blocked off for exiting traffic. Due to circumstances (health issues), we could not park farther away and we did not want to pay for parking twice. Ticketmaster assumes no responsibility as they are a buffer between the venue and all of us. They simply say they can do nothing to help. The company and its employees are scammers! I have had previous problems with Ticketmaster with no resolve. Never again! I'm done with TicketScammers.

I decided to purchase tickets for an event. I called Ticketmaster on January 8, 2013 about 10:40AM. The girl who took my order was very incompetent and kept asking the same questions over and over. I gave my email address more than 5 times and she kept repeating it back to me wrong. After much, much frustration, it was over. But I couldn't let it go. I called back to confirm my tickets being sent to me, only to find out she had sent them to a personal email **. Needless to say, I was furious. She appeared so stupid that I didn't trust her actions. My address is nowhere near this one and it's Yahoo, not Hotmail. Now does this mean this girl has access to my account? Can she purchase future stuff on my card number? This is outrageous and somebody needs to do something about!

I received an email saying that 2 of my orders (which were seats located together) were cancelled and they left my order of 2 separate seats in totally different areas of the arena. I emailed them back and forth stating I did not exceed the ticket amount and the orders went in separately because better seats became available. They already resold my orders and will not help me now. I cannot sit in a different area from my 9 year old niece. Of course, they didn't cancel the individual seats!

I purchased tickets to an out-of-town event through Ticketmaster. Once I arrived at the event, I was told it had been cancelled. When I called Ticketmaster, they informed me the event had been cancelled 2 months ago although I never received an email, letter or phone call stating such. A have had an account with them for years, so all of my contact information is readily accessible to them. I spent over $600 in ticket fees, hotel expenses, travel expenses, etc. and Ticketmaster said they were only responsible to refund the tickets. Never mind that I went out of town solely for the event and they couldn't bother themselves to send me any kind of notification regarding the cancellation.

Do not use Ticketmaster! I recently contacted Ticketmaster's Fan Support for weather-related event cancellations and subsequent refunding. They did not provide any solutions or service to me. I spoke to three reps, and all repeated the same scripted and puppet responses. They sell the tickets for the venue, period. Beyond that, you are on your own if anything goes wrong. Gabriel, who claimed to be the highest authority that I could speak with, was rude and arrogant; and he hung up on me. I will now purchase through any other outlet but Ticketmaster. World class service every customer every day? I think not.

On December 7, 2012, Friday, Taylor Swift tickets went on sale to the general public at 10:00 am. I was online at 9:55 and kept refreshing the screen until 10:00 am hit and the tickets went on sale. I ordered the tickets immediately and Ticketmaster said that there were none available and that they were sold out. How can that be if they went on sale at the exact time I ordered tickets? I believe that Ticketmaster is selling out to third party ticket sites for a premium. If you search online, tickets are available everywhere else but Ticketmaster for double and triple the price of the original tickets. Artists should get involved in stopping this type of practice. The general public cannot get tickets to events with this type of shady business dealing going on. Ticketmaster stinks and it is unfortunate that the world is only about money these days and integrity is out the door.

I believe that Ticketmaster is conspiring with 3rd party ticket re-sellers by selling blocks of tickets to these agencies in advance of consumer sales on its website and by telephone. Evidence is that upon an attempt to purchase 2 tickets at the time specified within 10 seconds, almost all the tickets were already sold except for the back of the arena that holds 10,000 seats capacity. Upon telephone inquiry, the Ticketmaster agent admitted that they were allowing such practices to occur. This is a violation of Massachusetts’ General Laws c. 140 Sec 1485D.

I attended the Madonna concert at Key Arena in Seattle, WA on Oct. 3, 2012, at 8:00 PM. Total Charge for 2 tickets was $774.87 - that's $387.00 per ticket! I purchased these tickets online through Ticketmaster at 10:00 AM on Feb. 21, 2012, when ticket sales opened. These seats were designated "best seats available", which I highly doubt after seeing the concert. I think some outfit buys up blocks of seats ahead of time and the "best available seats" are what is left over for the rest of us - bunch of **!

Last summer, I bought tickets to Andrea Bocelli's concert that is in Vegas on Nov. 24th. I paid over $200.00 per ticket and got great seats! 4 months later, in October, I received 2 other tickets in the mail. Confused, I called Ticketmaster and was told that I had asked for the change in seats. I had never called and asked to change to much worse seats for the same price! I was given the runaround by customer service and not called back, then I was emailed with yet again a message stating that I had requested these other seats instead. Furious, I spoke to several people at Ticketmaster, only to be offered the crap seats I was switched to and a $36 refund which is absolutely absurd. When I complained further, I was offered a $25 gift card only good at Ticketmaster! As if I will ever want to buy tickets through them again! If these tickets had not been purchased for a gift for my boyfriend's birthday and I hadn't already booked flights to Vegas and a hotel, I would have asked for a complete refund. As it is, I will be investigating them for fraudulent use of my credit card #. Buyer, be very aware!

Rolling stones tickets: I've tried all three shows pre-sale and general pop for first two presage for Brooklyn. With no tickets, I tried for three, then one. But I got none. What a joke. But check other sites, and they're all ready selling for double. How can they sell out tickets in less than a minute?

On August 24, 2012, I purchased two tickets to the Vicente Fernandez concert on November 11, 2012. This was a surprise for my husband for his birthday. A few weeks after when I received my bank statement, I reviewed it and noticed an odd transaction dated August 25, 2012. Unbeknown to me, Ticketmaster had cancelled my order. I immediately sent an email to Ticketmaster and never received a response to my email. I made multiple calls to Ticketmaster and never received a satisfactory resolution to their mistake. Unfortunately, Vicente had to cancel all concerts due to medical reasons, thus this issue is now void but I highly doubt Ticketmaster was working on fixing their mistake.

Ridiculous. They have codes that are not readable. This is a shame and **. You should be ashamed! Ashamed! I'm serious. Shame on you! I'm attempting to watch an artist and stuck with several attempts trying to figure out your unrecognizable codes! Seriously? Please call to explain please. I want you to know that I am recommending anyone other than your program! Call me and explain what the ** you're thinking.

I tried to buy Jason Aldean tickets for July 13, 2013 on Fan Club Pre-sale. I want field tickets, and they were not offered. Why would Ticketmaster not be selling field tickets on pre-sale and when will field tickets be for sale?

We got tickets to the first Jay-Z concert at the new Barclays stadium in Brooklyn, went through security, had our tickets scanned, and were allowed in. We went to our seats, sat down, and relaxed. Then, we went to go get some drinks, and when we finally got back to our seats (the beer lines were crazy), there were people in our seats. We spoke to them, and they produced tickets with the same seat numbers that we had. We went to security and the box office, and they checked their computers and showed that Ticketmaster had sold the same exact seats twice. Not only that, but while we were talking to the workers, several other couples complained that the same thing happened to them. So, we paid for seats that were given to other people, and Ticketmaster said that "after further review" that our request for a refund was denied. I don't know what we paid for then if they had already sold our seats to someone else.

When I found out about the tour, I went online to buy tickets for MythBusters at USF. Each time you try a different level or search, you have to do this ridiculous security word and blurred number. People who have limited vision then have to fight the site continually. It’s aggravating to the point you give up and come back. By then, only high-priced tickets are available, after fighting to get in the site again. Discriminatory. Also, why was the tour not advertised better? Best kept secret for USF fans - the heck with everyone else. I knew about Elmo coming to town months in advance. Shame on USF and Ticketmaster. Hopefully, I will not have to do business with Ticketmaster again. The security texts are ridiculous, especially if you have to do it 99 times.

I purchased tickets for a concert at $110 each and when I received them, they were $18 tickets. I feel like I was scammed, cheated and was informed that I have no way to get my hard-earned money back? Is it legal in your state to let businesses rip people this much? Please let me know if I have any recourse?

Wanting to purchase tickets for the Kellogg's Tour of Gymnastics, I contacted Ticketmaster customer services as ticket prices and packages were not clear on the website. I asked if the $200 tickets displayed were for the Platinum VIP tickets which include a meet and greet and some other great extras. Ticketmaster confirmed to me that yes, these details were correct. My friend then purchased these tickets on our behalf.

My son purchased two tickets online for $30. The final total was $90.35. The extra costs included a facility charge of $2.00 each, convenience charge at $9.80 each, and order processing fee of $6.75. The Ticketmaster site says they are there to help us but it's obvious that their first priority is to get as much from the purchaser as possible. They almost have a monopoly on ticket purchases, a really bad word in Canada! The government should really step in to reduce these silly fees. Also, only the original purchaser can pick up the tickets and must show a photo ID and the original credit card. Now what's the purpose in that? Why do they care that the same person picks up the tickets? They wouldn't even let his mother pick them up with written approval from him! Again, so much for convenience! End of my rant.

Olympic Website powered by Ticketmaster. Accusations which all add up to a massively under-resourced operation, wasting huge amounts of buyers' time quite unnecessarily: 1) Inadequate backup (no phone and email answered only after two days with cut and paste of FAQs); 2) Failing to update what is available; 3) Failure to give enough information as to exact ticketing process (e.g., what if some tickets are available and some are not); 4. Very long wait to validate choices.

I bought eight Circus tickets for $120 for Ringling Brothers performance. When I received my tickets in the mail, I had been charged $6 for facility charge, $39.60 for convenience charge, and $4.75 for order processing. All of these additional, unadvertised charges added 30% to my total cost of $170.35. Surprised? I guess I won't do business with Ticketmaster anymore, or any business who hires Ticketmaster.

Denver Broncos vs. Pittsburgh Steelers Game 9-9-12 - I attempted to purchase single game tickets and half priced game tickets sold at two different times. Both times, the tickets were sold out less than 1 minute after sale start time, though there are many tickets post sale available on resale sites for double or more face value.

Like so many other dissatisfied potential customers, I too did not even stand a fighting chance of buying a ticket for an upcoming ticket. Wanting to purchase a Mumford & Sons tickets at the Chicago Theatre, I went onto their website five minutes prior to their stated selling time and refreshed until tickets were available for sale. Only, they weren't available; they were completely sold out within a minute of opening up for sales. Strangely enough, 700+ tickets were available on StubHub for double or more the purchase price. I absolutely refuse to pay some scalper on StubHub double the price or more for a ticket, because they monopolized the system to the point that fans, who actually want to attend the concert, cannot buy tickets at face value. Ticketmaster needs to change their selling policy, perhaps by selling a little bit at a time to prevent this from happening. It's a bloody shame that Ticketmaster allows profiteering to flourish like this. I will not even bother with this company ever again.

I was online and ready to purchase my tickets for the 2012 iHeartRadio Music Festival at exactly 1pm ET, and there supposedly were two tickets available for the Upper Reserve of the arena. The tickets went on sale at 1pm ET. How could there be no tickets available at 1pm ET? Yet StubHub had over 200 tickets. How's that possible? The worst part is that the same tickets that cost $82 with Ticketmaster were starting at $499 with StubHub. This is the kind of ** that companies do for other companies to screw the people over.

In April 2012, I purchased a ticket for a concert to be held in August 2012. In June, I was informed that I would be moving to a different province and that I wouldn't be able to attend the concert. I reviewed the website and saw a few things: They will only refund within 72 hours of the purchase and they will do everything they can to help. So with this information, I called Ticketmaster customer service where I was told that there is nothing they can do. It is up to the promoter of the event, Live Nation. They offered to send an email to management on my behalf and will contact me with the response. No phone call back. Nothing. When I phoned again, I was told that there is a note on the account simply stating no refunds. The management do not have to contact Live Nation as my reasoning doesn't qualify as extenuating circumstances. I was told that I should have applied for the refund 72 hours after I purchased the ticket.

I went on Ticketmaster 10 minutes before tickets were to go on sales for an event and refreshed until the 11:00 start time. 11:00 comes and goes and no tickets were for sale. Finally, 5 and 1/2 minutes later, the tickets go up for sale and are instantly sold out! I called Ticketmaster directly and was told that this was an online sale only and I told them what had happened.

I tried to purchase Justin Bieber tickets for my daughter. I was online 10 minutes before they went on sale and kept refreshing the page until they were released. At less than a second after release, they were sold out. What a crock! But you can buy auction or secondary tickets immediately for double the price. How can they keep continuing to get away with this? They need to be investigated yet again for such fraud and unfair practices.

I also tried to purchase Justin Bieber tickets for my daughter. I was online 5 minutes before they went on sale and kept refreshing the page until they were released. We had two different computers logged in trying to double our chances of getting tickets. We continued to get the message that "Sorry, no tickets are available." It was 10:01AM! I also tried calling Ticketmaster over and over again once 10AM hit, but their line was suspiciously busy. The website continued to say that tickets were unavailable no matter what the price. We would've gladly taken even the 2nd level tickets. Finally, at 10:15AM, the Ticketmaster phone number picked up and a recording said that if we were calling about Justin Bieber tickets in Phoenix, AZ, the event was already sold out.

Ticketmaster is a scam company. I was logged in to My Ticketmaster and waited on the sales page for Justin Bieber tickets an hour before they went on sale at 10:00 am EST on June 2, 2012. At 9:55, I started refreshing until the options popped up to buy tickets at 10:00 on the dot. My search took a matter of 5 seconds and immediately kept getting the “no tickets available” message. All I could think was, "How can there be no tickets when they have only been on sale for 5 seconds?!" So, I did search after search, even calling Ticketmaster, and never once did I get a single pair of tickets. I call ** on Ticketmaster and their whole integrity as a company. We as consumers are not stupid. How is it that all the scalpers suddenly have thousands of tickets for sale but we fans couldn’t get any?! Ticketmaster should be investigated. I fully believe they have behind the scene deals going with these scalpers to get a cut of their profit.

I wanted to get Justin Bieber tickets for my 6-year-old daughter. Both pre-sale and public sale tickets were sold out within seconds. You can't tell me there were no tickets and then to see them on other ticket sites for 3 and 4 times the value. Irving Azoff only cares about this lined pockets and not the consumers that keep his business going. What a terrible way to do business. You shouldn't even offer tickets through TM if you are not going to have tickets available.

I tried to buy Justin Bieber tickets. I was paying for section 104 and your site went blank leaving us without tickets. It is very disappointing that being such a big company, this happened. Now, I don't have tickets, thanks to your inability and greediness. The tickets are overpriced and normal people like us can't take our kids to a concert. I was on my computer 10 minutes before the tickets went on sale. All this was done on purpose. Thank you very much for ruining the promises of many parents that have kids that do good in school and deserve to go to an event as a reward from parents. I'm very upset.

Upon arrival at FedEx Field for the soccer match between USA vs. Brazil, there was no direction to Ticketmaster pick up window. After several confuse attempt at locating Ticketmaster, I ended up at the pick-up window for “Living Social will call". At this point, there were more confused customers looking for Ticketmaster pick-up window. There was an overhead announcement about picking up - Ticketmaster will call tickets at “the back of the stadium." Again, how do we get to “the back of the stadium" also began even more of a misery. I asked two uniform stadium workers who also did not know where Ticketmaster was located or how to refer me back at the back of the stadium. Eventually, a third worker was able to provide me with direction to the back.

I purchased Mary Poppins' tickets and was totally given the wrong information. When I asked the seating that we were going to get so I can pull them up on my iPad, I was told center orchestra for four of us; however, we ended up seated on the left side of the stage, which was ridiculous. We were highly disappointed. We explained at the counter that these were not the seats we were told. I had given my email address when I ordered the tickets online and never even received confirmation.

I purchased premium tickets for a show - Nitro Circus. On Friday, 25th of May at 7p.m., I entered door 20, upper NN 690, 691, 692, 693, and the seating was positioned behind some stage equipment which was the down ramp used for the show. And, we could not see the show and had to watch it on the big TV screens, very poor seating which should not have been sold to the public especially premium seating. My children got ripped off and could not see due to the stage equipment.

If you really want to be embarrassed, just buy tickets from Ticketmaster, the biggest, most arrogant evil in the entertainment mega-industry. I bought tickets to see Garrison Keillor at the Fox Theater in Atlanta months in advance. I had trouble downloading the tickets to print. I called Ticketmaster and to make sure everything was safe (for me, that is, because Ticketmaster sure as hell doesn't give a damn, Scarlett), I backed them up as a PDF file. After a lengthy and frustrating time with the usual over-worked, under-concerned rep, the tickets were printed. They sat on the calendar for months. Not a word. All is well. I arrived at the Fox for the show. I lined up with the rest of the sheep, got to the door, and tickets were scanned. "You can't enter. The ticket scan says these tickets are to be refunded." I go all the way back to the ticket booth. The guy takes the printed tickets and disappears for a long time. He’s back with a poorly handwritten piece of crap to get in. I never saw our tickets again.

I unknowingly called five minutes before the Ticketmaster call center's closing time and the representative put me on hold for five minutes then hung up at exactly 9:00. I tried calling back and that's when I realized they close at 9:00. These people need to do their job. We pay a lot of money for tickets and we should expect some good customer service.

Dayglow, Stroudsburg, PA - We arrived, were informed that show was "moved". There was no prior notification of this by e-mail or otherwise! Had to travel 10 miles out of town (paid for taxi). Upon arrival, the show was outside. It was originally scheduled for indoors. Extreme cold and rain with wind. We were not dressed for this; we were all extremely cold and wet. People trampled us before the show began! Transportation was not provided so we waited for hours for rides to and from at our cost! I've never been so cold in my life. We could not hear the show. Ambulances were coming and going, I believe, for people with exposure! Had a very dreadful and miserable experience and paid $63 for the tickets! My sister, Katherine, and I demand our money back as well as our expenses! The paint they sprayed at us burned our skin and eyes!

I purchased four tickets to the ballet which we thought was a real ballet and it ended up being a bunch of children ages 10 and under. We had been excited for months and even had our daughter travel from Texas to Indiana for this event. Four little black dresses and heels were a complete waste. I wouldn't have paid five dollars a person if it were at the local high school. Extremely disappointed, I'm flat out angry.

I'm tired of marketing scams. Something needs to be done about this. I'm tired of greed and unethical business practices. We spend a lot of money on PSL for the NY Jets (which is ridiculous as well). I get an email saying since we are PSL holders, we have the ability to get "pre-sale" tickets for concerts. When I go to try to get them, of course, the only tickets available are at $175.00 a piece. They have no tickets in an affordable price range of $50.00. I’m told well they sold out already.

I called the customer service lines to place an order for tickets for the Disney on Ice for my daughter's third birthday. I asked the representative for good seats no matter what the cost. I wanted to make sure she could see. The tickets were for $45 each and we were almost behind the curtain. No one in my section could see. We were able to see the skaters backstage before they came out on the ice. I was very disappointed in the seats. I could have potentially purchased seats with a better view and probably less expensive. I called Ticketmaster to complain and they stated because I already went to the event there was nothing they could do. How could I have known the tickets were going to be behind a curtain before I actually went to the event?

It's not so much as a bad experience that I have had. It's more about the fact that Ticketmaster has a monopoly on any and every event that comes. I thought that having a monopoly was illegal in Alberta/Canada. Thanks for your time.

I went to purchase tickets for Garth Brooks July 12 show. I logged into my computer and proceeded to purchase tickets. I was not successful even trying to purchase singles. I was on the Garth Brooks fan page reading and several other consumers had similar experiences. I saw an hour later on Kijiji, Stub Hub, and eBay that tickets were going for thousands of dollars. Is this even allowed? I also read that Ticketmasters' sister site got all of the tickets and was selling them to scammers who were then selling them on other resale sites. It took me four hours to get through to anyone to verify this. The agent that I spoke to stated that it is illegal to resell tickets above the face value. That might be the case but is this legal for Ticketmaster to do this? A very angry and unhappy Garth Brooks fan!

The site revealed no tickets (Garth Brooks Tickets Calgary July 2012) available one minute after the lines opened. There seems to be internal "scamming" within Ticketmaster, otherwise how could people in 6 different locations throughout the country on 10 computers and 10 phone lines not be able to get tickets. Really? At 10:01, they aren't available!

I purchased tickets for a Coldplay concert back in December. At the time, when looking on Ticketmaster, the cheapest I could find for 3 seats together was $90 on the upper level, which were not that good, but there was nothing available for cheaper. They made it seem like anything else was sold out. Now, 4 months later and 2 weeks before the show, my friend was on Ticketmaster looking at tickets, and they are now selling Coldplay tickets in a similar section as mine for only $37! These tickets were definitely not available 4 months ago. I feel completely ripped off by Ticketmaster.

Tickets were supposedly available for pre-sale at 4pm, and at 4pm they were already sold out! And the tickets for chase pre-sale, same experience. Regular ticket sales began at 5pm, sold out at 5pm! Why do all the ticket brokers have all the tickets at inflated prices that are completely ridiculous? Something is majorly wrong with this situation and it needs to be addressed immediately.

When the One Direction pre-sale for VIP packages went on sale, we and millions of others were directed to Live Nation, which was having a problem with their website. What was the point of a pre-sale when in the end, it is easier just to buy tickets from a broker. I am so fed up with Ticketmaster and these fake pre-sales, as they don't really give you an opportunity to ever purchase any tickets in advance. There has to be a better way. It is so unfair to the general public!

I purchased tickets for Red Hot Chili Pepper show in Chicago for May 29 through the automated system over the phone from Ticketmaster. When I found out what seats I received, I went to the computer to find where they were located at the arena. On the Ticketmaster website, it says it was an obstructed view seat which the phone system did not let me know it was an obstructed view seat. So I immediately called Ticketmaster back the same day and talked to customer service rep, which they said that they listened to the recording of the sale and said that it did say that it was an obstructed view seat. They did not let me listen to the recording of the purchase.

On Feb.17, 2012 went to Yorkdale Jean Machine to purchase 3 tickets to see Bryan Adams in May. It went through. Debt came out to be $183.75. It said approved on my end. The guy said it did not so he did it again he overcharged me. I said, “Don't overcharge me.” He said, “No, don't worry.” On the back of my mind I said he did. I went back to him. He called Ticketmaster. It only shows 1 time, so he said to go to my bank so I did.

I attempted, as well as my sister, to use the code on Friday, March 23, that was provided to purchase One Direction tickets with the pre-sale code provided by Ticketmaster. We attempted to obtain tickets immediately at 10am and not one ticket was available. Initially we could not get the pre-sale code to work and even without it during the general sale on Saturday the 24th. Both the IZOD center and Beacon had no tickets available within the first minute of the sale to the general public. This isn't the first time it has happened and I am disgusted and sick and tired of being lied to by Ticketmaster.

I received my pre-sale password on Thursday morning. The pre-sale started at 4 pm Thursday and ran until 10 pm Friday. It clearly stated 4 tickets max. I logged on at 4 pm and tried to purchase. The screen showed "invalid password". I tried several times and had the same screen. I called and the CS person told me the password had changed. So I tried that one and same message on my screen. They tried the password and had the same message. So I decided to wait until 10 am on Friday as that is when most pre-sales start (day before general public).

Ticketmaster clearly printed that there was an 8 ticket per household and 4 ticket per presale code on their website for the Madonna tickets. I purchased 3 tickets on my code. Then I purchased an additional 3 tickets on my friends' presale code. I put it all on my card so there'd only be one person to collect money and had they all sent to me for convenience. I did re-read the restrictions and since I was within my limits, I purchased the tickets. I was issued a receipt for the said 6 tickets and was even fortunate enough to get them all together in the same row.

I had ordered 2 presale pass codes of the Madonna show in St. Paul this November. On the day of the pre-sale, a girlfriend and I got together at my place to order 7 tickets (understanding that it was 4 tickets/person). So, after about 30 minutes of chaos (her credit card didn’t work, the seats they were giving us were either in the nosebleeds or on the floor, neither of which we wanted), she got through and ordered four tickets. I got through and ordered 3 more and got confirmation emails for both.

I purchased 5 tickets a couple of months ago for the Cirque Du Soleil Michael Jackson tour in Charlotte, NC. I was told the best of the remaining tickets were located in Section 208, Row T, seats 13-17. There were no lower level seats remaining except for floor seats. When we arrived last night, to our dismay we found that the seats were in the very upper level and we were not able to see what was taking place on the stage. There were at least 10,000 remaining empty seats. We asked if we could relocate to a lower section for the second half of the show but was told not unless we upgraded by purchasing new tickets. Guest Services was unwilling to prorate the upgrade even though the concert was half over. Very upset about the lies Ticketmaster told us in selling these tickets and that there were no other seats available, also about the fact that they would not upgrade our seats and prorate the cost.

No refund or exchange: inadvertently, I bought tickets to a show for the wrong time. I called Ticketmaster and tried to exchange the tickets for the later event. I only received excuses.

We were especially disappointed that we were not contacted by Ticketmaster that tonight's Saturday (Barry Manilow) concert at Radio City was cancelled. My wife surprised me for a Valentine weekend and purchased the tickets by phone back in September. We spent money for car service and an expensive dinner. When we arrived at Radio City at 7:15pm for the 8:00pm show, there were 50 disappointed people already there. These people said that they used Ticketmaster by phone. We saw nothing in the papers about this reschedule and since we bought the tickets through Ticketmaster by phone, there was no email notification.

I just received my NCAA Men's Basketball tournament tickets and they have the incorrect date for Session 3. What do I need to do? I want to make sure I have no problems getting in to see the games.

I tried for 5 hours to buy tickets and their system kept resetting, I tried to get tickets for Mana & Madonna for hours with constant error note. But when checking stub hub and other illegal websites, they resell tickets, they had thousands of tickets for sale.

I purchased seven tickets through Ticketmaster for an upcoming event. I live approximately one hour, and 20 minutes away from the location of the event. I have two options; 1. drive to the event location and purchase the tickets; 2. pay Ticketmaster for "convenience fees" plus other hidden cost. These "convenience fees" were per ticket. After the subtotal, there was roughly $45.00 for "convenience fees". Then I was hit with another $5.00 for a "handling fee". Then, there were some other fees I don't recall. On top of this, there was an additional charge of $2.50 for an "email fee". Due to personal schedule limitations, I had no choice but to conduct this business with Ticketmaster. I called, and inquired about these fees, but was basically told they had to be paid. After the purchase, the thoughts of these fees would not go away, and it angered me.

I ordered by phone and paid in Nov 2011. Several phone calls later, Jan. 23rd, 27th, Feb. 3rd and one email later, nothing! Lies and promises, but nothing shows up in the mail. Employees getting ruder each time.

There ticket website is a scam, and will not allow the general public to buy a ticket. I tried to get tickets for Bruce Springsteen for hours with constant error note. But when checking stub hub and other illegal websites, they resell tickets, they had thousands of tickets for sale. I believe that most of these sites are either working with or part of Ticketmaster. This needs to stop, it's not legal and should be dealt with by feds and BBB. Help.

Ordered Kenny Chesney tickets for my husband as a Christmas gift. (Concert August 2012). I contacted them to say, I never received the concert tickets, maybe they were lost in the mail and I haven't heard back from them in over a month. The tickets were charged on my American Express 11/2011. Can you please help me? Below is the email I sent to Ticket Master with a reference number.

Ticketmaster and the lack of government controls to protect the consumer. First how it is that ticket brokers are selling tickets (100's) before the show goes on sale to the public? I tried for 5 hours to buy tickets and their system kept resetting to 15 minutes. Then it start to give out seats, and as you tried to process error screens would pop up and you then have to restart. Ticketmaster releases their normal ** statement about issue with the website. Five hours later still trying to buy tickets and it say's tickets still available; but no matter what you do nothing comes up.

I tried buying tickets on line for the May 2nd Bruce Springsteen concert at The Prudential Center. As I put in my order for 2 tickets, it said that the approximate wait time is 3 minutes, 5 minutes, 8 minutes, 12 minutes, then an hour later, it still said 12 minutes. Frustrated by this, I just logged off. I was curious to see if Stub Hub had put up some tickets for sale, and yes, there were a ton of tickets on Stub Hub. How did Stub Hub, and other secondary ticket outlets get that many tickets that fast? This happens every time Springsteen tickets go on sale. Now, my wife and I are shut out, and I really don't feel like paying more than $400 for 2 tickets. Is there any other option?

Planeturban.com.au relinquished their agreement with Able Touring and have had to refund all tickets for a concert in Auckland 25.02.2012. They have sent a "refund" email for patrons to apply to attain the refund however no response since, it is now week 3 since hearing from planeturban.com.au. How annoying and unfortunate to have to deal with this and the mere possibility my partner and I will miss the concert was quite discerning, let alone having to pay for another set of tickets (thanking Ticketmaster.co.nz - for setting their patrons up with their own tickets). Completely abhorrent.

I booked a round trip ticket via Expedia agent on Jan 25, 2012. I requested the round trip ticket for departing SFO airport to PVG airport by flight 857 on Feb. 3, 2012 and returning from PVG airport to SFO airport by flight 858 on Feb. 24, 2012. The ticket confirmation code is xxxx. I paid $2,036.10 for the ticket. When I got the itinerary (number xxxx), I found out that the return date was March 16, 2012 which is supposed to be Feb. 24, 2012. I called Expedia again and requested them to correct the return date but they needed 24 to 48 hours to verify the voice recording in order to prove if they've made a mistake.

I purchased the buy one, get one free of Ticketmaster for Promo code: EMNOV for Radio City Music Hall back in Nov 2011. I clicked on the link from the promo email and it brought me on the site showing the EMNOV promo code. I selected the seats, and continued to the Purchase stage, thinking that the discounted price would appear at the end. Before I know it, I had purchased the seats at a non-discounted price.

I am a long time customer of Ticketmaster. I hold 3 tickets to Radiohead, Kansas City for March 11. I was going with two friends, but am now unable to attend. Ticketmaster's policy is to scan the credit card at the event, and they will not issue a refund or allow transfer of the ticket. I understand that this was clearly written in their fine print, however, it is not a policy that the purchaser clearly understands nor is it something that anyone would object to, if that is their only option to buy the tickets in the first place. My friends have no option to attend the event because I will not be present. It is entirely unfair. I ask that I be able to place another name on the account so that they may be able to enjoy the concert. Failing that, I would like a refund. Otherwise, three tickets will go unused. What is the sense in that?

We bought tickets for Celtic Woman for our daughter's 16th birthday. She has loved them for at least a year. We went to the venue which was a ballroom but happened to be at a casino. On the Ticketmaster site there is no obvious age limit. We went to the concert and were not even allowed in the door. I was not aware that any concerts were for 21 and over, especially Celtic Woman! My daughter was crushed as we had stayed the weekend in WA for the sole purpose of attending this concert. I called ticketmaster and their employee looked at the site and said she couldn't see it either until I told her to look long and close. That should not be necessary to save us grief and loss of money. Ticktmaster refused to give us our money back.

We bought two tickets to the Radiohead show in Tampa. We signed onto Ticketmaster a minute after tickets went on sale and was able to get general admission tickets, standing only, near the stage. Well, after we got our receipt, it said our seats were up on the third level in the back. When we called Ticketmaster they claimed they could do nothing to help us as their computer said we bought what we bought—even though we certainly didn't. I'm telling everyone I can and will never use Ticketmaster again.

I bought $1,000 worth of tickets for my family to go to Rockstar Uproar Concert to hear and support our band Seether. The only part that went right with this even for us was the autographs where Seether was the most gracious band out there. The beginning of the downward spiral was with six VIP reserved box seats and four VIP "A" parking plaques. You would think we'd be on the moon. After my wife went back for her much needed medication to enjoy the main concert of her life, we drive up to Gate C. First, there was no room for us to park in the VIP "A" parking lot.

Both my daughter and I were on ticket master trying to buy tickets for the July 7th show of Kenny Chesney. Because we didn't want to take the crappy seats that the computer was offering, we were both restricted from buying tickets. I am spending my money, and a lot of it, to buy tickets from you. I should be able to discard and reselect until I am satisfied.

I was interested in purchasing tickets for the CMA Music Festival 2012. First attempt was online on 11/30/2011, where the delivery method of the tickets was confusing. The stated delivery of tickets was "will call," only further indicating pick up on the day of the event with the original credit card and photo ID must be shown. I wasn't buying the tickets for me; they were for my daughter for Christmas and I was not comfortable with sending my daughter out of state for a week with my credit card and driver’s license. I cancelled the transaction and called the 800-475-3000 phone number to speak to an agent. I reached someone (do not remember her name but did manage to get her employee ID number which was **).

I bought 52 tickets from Ticketmaster for a concert in Pensacola, Fl. I thought I was getting the tickets for $20 each. When my credit card statement came in, I was charged $28 a ticket. I was never told additional fees had be added to my order. What a rip-off! Of course, I filed a complaint to ticketmaster. Of course, it's no good. I was asking the fox to police the hen house! I wish I had gone online to check the company out before I bought the tickets.

On Nov 24, 2011, the Florida Panthers offered 50% off all Single Game tickets for a 36 Hr period, starting at 12 noon. When you click the purchase tickets link it takes you to ticketmaster website. I purchased 6 tickets with a regular price of $42.25, so total should be $256.40. At 50% off, the tickets should have come to $128.20, instead I was charged $176.90.

If everyone would do what I have done, there wouldn't be a rip off company (Ticketmaster) anymore. I stopped going to venues that used ticketmaster period. There is no reason to pay their expensive prices on top of the already high prices of the venue. If everyone would do this and complain about it, it would put them out of their bad business. But people don't use their brains anymore.

I tried on 2 separate days to buy advance tickets for a show. The band membership of $35 gave me early access password to be used through Ticketmaster. On the first day of the pre-sale, the system locked me out. I was told that it was from excessive searching for tickets (On a site that doesn't give you the ability to see what tickets are available!) I was locked out for 24 hrs. with nothing they could do. No warnings, no disclaimers about a fixed number of times. I can beg for better tickets and nothing they could do, the system is locked! Day 2, all great tickets are gone so I search every other hour or so to see if new/better tickets were released, same thing, same story and now out out any chance of getting ticket. No phone orders available either, I'm just out the money and have to fight when general ticket sales start on Friday.

Bought two tickets for Katy Perry from Ticketmaster. Tickets came in the mail from VIP ticket source under the name of SEV VIPTS for way more than face value. I have no problem with paying more than face value but the concert was cancelled without reschedule. VIP ticket source will automatically get a refund from Ticketmater. (This is Ticketmasters policy: ***t@***.com).

The website ticket price was $150 for Mike Epps Show on November in Detroit. In addition, a $45 service fee was added, and $15 for shipping (they were emailed). The total was $211 and the ticket face value is $75.50. That's a mark up of 280%! This is usury and needs to be regulated and investigated.

I purchased 2 tickets from Ticket Master amounting to $341.75 for a tennis match on 9/6. The event was canceled due to inclement weather and TM is denying refunds based on USTA policy.

I purchased tickets from Ticketmaster and they sent this to all my contact in my gmail database! They did not have permission to do so. This is robbery of my personal data.

Several thousand people purchased tickets via the Ticketmaster website for Lee Evans at O2 Arena in London for 2nd of October 2011. Only 1 hour before the show was, I was notified that the show was canceled due to a burst water pipe that occurred the day before. I had already made the journey to the venue and received an automated phone call to tell me that it was canceled.

I bought tickets to see Robert Plant Band of Joy for my daughter's 10th birthday in February, the concert being in April. We were so excited and drove 2 hours to the Berkeley Greek Theater. When we arrived, we had the wrong tickets. No one there called Ticketmaster to inform that they had sent us the wrong tickets. They also would not reimburse for the purchased tickets.

I went online to Ticketmaster.com to order three tickets to Radio City Christmas Spectacular in New York City. When it got to the card verification system, it said there was a problem with the card and kicked me out of system. I went back in with another card and got tickets. However, Ticketmaster charged both cards and when I called to cancel the first one that their system said wouldn't work, they referred me to the Radio City Music Hall and refused to refund my money.

Ticketmaster is just making some nice good money from customers who cannot fly from France to New York due to extreme weather conditions when all airports are closed and they can not have their ticket refund just because they could not arrive in time to see the Cirque du Soleil. And we were only to spend five nights in the big Apple. So we did loose the trip! And to top it all, they could not have their tickets refunded by this horrible company, TIcketmaster. Or they have such a big commission that they don't understand the problems of their customers and apply ** policies! Can you have a bit of humanity? Your policy is to get the money and say that it is the policy to say that it there will be no refund! Disgusting!

I bought a ticket several months ago for the US Open, specifically the evening match at 7:00 PM. Ticketmaster charged my credit card for the purchase of three tickets, totaling near $240. The tickets were for a visitor from Chile, South America.

I placed an order for tickets, however, I made a mistake and placed one extra ticket. As soon as the order was placed, I called right away and spoke with about (3) different customer service representatives that did not have a clue about what to do or how to help me besides give me the runaround to every number possible and without any solution to my problem. I spent all day doing this which at the end of the day, I was informed that there was nothing I could do besides to try and resell my ticket online. Where they kidding me? This was the solution? This company knows how to make money and keep it, smart them, and of course; we pay if we ever need anything corrected. That is of course, it means that they are to sell you more tickets, then they can make all the necessary arrangements.

I purchased my tickets nearly a week prior to the event with a telephone agent. He upsold the option to print my tickets at home (I gladly paid for this, also). I was emailed seats in section 316 several times. At this venue, section 316 does not even exist!

I purchased two VIP tickets for $210 each to Rock the Bells (a Gorilla Union event) which should have included backstage access and a meet and greet with the artists. Well, when I got there, I noticed that the VIP tickets were different from the ones I had. Ticketmaster gave me the wrong package. I couldn't call from the event due to no cell phone reception.

I purchased 2 tickets for Jorge Aragao 's show that was supposed to start at 8:30 pm. I arrived at Revolution Live at 8 pm like I normally do. After waiting for 1/2 hour outside of the nightclub in a very hot corridor, I was informed that Jorge Aragao was going to start his show at 11:00 pm only. When I noticed that the place was a night club (I haven't been there before and the Ticketmaster website didn't inform that), I tried to leave for dinner, planning to return close to 11 pm. I was then informed that I could not leave the nightclub for dinner and then return. I could only buy a sandwich in fenced area outside of the club, but not leave that area without paying another ticket when returning. I don't know why they made me use that ridiculous bracelet. I waited patiently until 11 pm inside that terrible place when a "pagode" group started playing. The music and the sound were terrible, not similar to the root Brazilian samba performed by Jorge Aragao. I was able to wait 15 minutes more. I asked and was informed that Jorge Aragao was going to play only around 12:30 am. I gave up and went back home without watching Jorge Aragao.

I tried to order tickets online and stopped at the 40% "convenience" fee. I drove out of my way to a Ticketmaster location to order and pick up the tickets, but was charged the same exact fee. I asked how I could avoid it and I was told that I would have to order directly through the venue. I attempted to order two new tickets through the venue, but the venue redirects to Livenation/Ticketmaster. No way of avoiding this inconvenient fee raises the issue of monopoly.

On August 11th, I attempted to purchase two tickets to an August 13th Atlanta Braves - Chicago Cubs game at Turner Field using my mobile phone and selected a delivery method to print tickets on my own. I did not receive confirmation that I had completed the purchase or an email telling me where to go to print tickets, so I walked up and bought tickets on game day.

I want to know why when I purchased online at 5:08 p.m. tickets to a wrong date baseball game, I am not able to exchange nor refund. After realizing my mistake, I read your refund policy. It seems to apply, but is very vague.

On 8/5, I went online to purchase tickets to The Shins at the Paradise in Boston. This was to be a gift for my son and they went on pre-sale at 11:00AM and general sale at noon. I was able to select 2 tickets immediately at noon and began the checkout process. As I entered the purchase info, I was prompted that I already had an account under that email address and I would need to log in. I logged in and continued the purchase. When I entered the credit card info (using one in my son's name since it was "will call" and would require him to show the card), I received a prompt that said the credit card info did not match my account and I would have to reset the password and put the credit card info in the profile.

On the 28th, I ordered two NFL tickets on "NFL Tickets online". I waited for confirmation and 48 hours—it never came.

Bought two tickets for Four Tops and Temptations for concert on July 30, 2011 for 160.00 including preferred parking. Four Tops opened and sang, then the Temptations came out and sang one song. It started raining, and they cancelled the show. Now they are saying "no refunds." Is that fair and reasonable practice? I was willing to sit in the rain, but they were not willing to sing, yet keep my money!

Adele is scheduled to play in Durham, NC at the DPAC Theater on October 8. I was unable to get tickets because they were sold out instantly due to third-party vendors like Allgoodseats.com, Ticketsnow.com and Stubhub and et cetera, who bought them all. I was sitting on the computer on the Ticketmaster website at 9:45 AM because the tickets went on sale at 10 AM.

Adele was scheduled to play in San Diego at Humphrey's by the Bay, which I was unable to get tickets to because they were sold out in 10 minutes and not by actual humans wanting to attend the concert, but by places like ticketsnow.com and stubhub, etc. Adele cancelled the concert and when it was rescheduled to a different venue in San Diego with more space I was certain I was going to be able to get tickets. I was sitting on the computer on the ticketmaster website at 9:45am because the tickets went on sale at 10am.

On February 10,2011, I purchased a ticket for "Tim McGraw at Bethel Woods" on July 10,2011. Also at that time I was offered an additional $10.00 for the "official Tim McGraw 2011 tour tag! Exclusive On Line Offer" featuring 3D graphics and effects. I did not receive it, and I don't get answers to my emails.

I called Ticketmaster on the 14th of June 2011 to book tickets for Jls and Olly Murs in Edinburgh on the 1st of July 2011. I bought the tickets, the sales woman said so that's Jls and Olly Murs etc. I confirmed it, hung up and waited on the confirmation e-mail. 2 days later, I received an e-mail from Ticketmaster, saying I had booked tickets for something called "Midnight tango," so I called them back and they agreed they had made a mistake and that they would give me a full refund within 48 hours of £66.25. I then used my mother's card to book tickets for the original concert I was going to and everything went okay.

I went to buy tickets to the US Open Tennis Tournament this coming September from the Ticket Master website. The tickets went on sale at 9am. I clicked "Purchase" within seconds of the tickets going on sale but was unable to get any tickets. I tried about 10 times online on my own and was unable to buy tickets. It kept saying, "Sorry, no tickets available."

I am an avid concert goer and have been for the past 20 years. What Ticketmaster is now able to get away with is its TicketsNow.com scam which is simply akin to robbery (read: larceny). In the last 6 months, I have tried to purchase tickets to 3 different events at Madison Square Garden with absolutely no luck--Roger Waters, Rush, and now today, LCD Soundsystem (certainly not a band on the level of The Rolling Stones or Bruce Springsteen).

I ordered two tickets to a L.A.Clippers game. I also purchased a parking ticket for $27. When we arrived at our parking location, we handed the attendant our parking print out receipt. As he was looking over the print out, he called over another gentleman they started speaking in Spanish. He then turned to me and explained that we brought the wrong print out and that they would not be able to let us park there even though the print out clearly stated we were in the right parking lot, had the reservation number and receipt.

I purchased 3 tickets on Jan. 9th, 2011 to see Adam Carolla live in Napa, CA on Feb. 4th. I always opt to have the tickets mailed to me. I never had any issues in the past with Ticketmaster. About a week before the show, I e-mailed Ticketmaster and told them my tickets had not arrived yet with no reply. If they would have arrived on the day of the show, that would have been fine. I never received my tickets. My credit card was charged $156 and change. My plans were canceled needless to say. The following Monday, I called Ticketmaster. After jumping through several hoops, I was connected with a human. With my explanation, he looked up my transaction and informed me that "the tickets were never printed".

I tried to book 2 Yanni tickets at a small venue in San Diego and had great seats allocated. I entered my credit card details and the system rejected it on the grounds that the 3 digit security code was incorrect. I tried to re-enter a number of times and lost my place (and seats) as the site timed out on me a number of times.

Okay, this has to be the worst website I have ever had to deal with in my whole entire life. The people on the phone were nice, I'll give them that. But even they didn't have an answer about why their website says one thing and does another. All they have to say is "Sorry". Sorry is not cutting it when you sit in front of a computer simply trying to buy tickets for a show that says is not sold out but then really is when you try to buy them. Or says they're sold out and everyone you know also knows they're sold out which is why they bought tickets for the same show in another state etc. But then you can ** buy a ticket when you click to put in your information.

I purchased tickets to a December 31, 2010 concert on October 28, 2010. The tickets were to be mailed to me through USPS. I never received them. They were purchased as a gift. When I contacted Ticketmaster via email (more than 50 phone calls elicited, but received only a busy signal), I was told I could get into the concert with my receipt, credit card used to pay for the ticket, and ID. However, I live in AZ, and the concert (tickets for someone else) is in Oregon. They don't get it. It's now 2 days before the concert, and I'm going to have to eat $189, because they won't refund the tickets. If I attempt to sell through Ticketmaster, I must pay additional fees. Ridiculous! This is not my mistake. I cannot talk to a live person. The consequences are $189 plus irritation, time and trouble. I will not work with Ticketmaster in the future.

Ticketmaster has continued to have a monopoly for most venues on getting tickets. Winter Classic tickets between the Pittsburgh Penguins and Washington Capitals at Heinz Field in Pittsburgh, Pennsylvania have retailed for about $130.00 with a handling fee of $11.50 for every ticket. Today, when the New Years Eve Alumni Game between hockey greats of the Pittsburgh Penguins against the Washington Capitals went on sale through Ticketmaster, there were only 10,000 tickets sold for $25 dollars each. By the time of check-out, there was $13.50 handling charge added to each ticket.

I ordered two tickets to a university hockey game in mid October 2010. I never received my tickets through USPS. I have spend well over an hour on the phone. I have spoken to three employees, all of which have lied to me and not been very pleasant. I was told I would receive an email confirming the availability of my tickets at will-call. I never received this email. I emailed customer service but their email app does not give any confirmation that it has been sent and I still have not heard from the company.

I was calling to get a discount on some tickets for radio city music spectacular, which they had sent me a discount code over the internet that expired at 3:00 pm (Sunday December 12). I was online for 10 minutes when the person in customer service, a male, told me to call a different number because the code was not going through and finally gave me another number where I waited for 10 more minutes! When "Jody", I assume she gave me a fake name, answered she said sorry it is already 3:00 pm right now we cannot honor the promo! I explained to her I was holding 2 times for someone to come online so she started to tell me off as why I had waited for the last 20 minutes to call! She was extremely rude and started to argue with me.

I purchased two hockey tickets, found out I was supposed to buy three so I added a third but it was far from the other two seats so I found and bought three side by side seats. All I wanted was to cancel the first three tickets and keep the other three. Ticketmaster "claims" to offer refunds within 72 hours. I bought them online and promptly requested a refund three hours after the first purchase by email.

I bought 4 VIP tickets for the Justin Bieber concert in Toronto in August of this year. I purchased several months before the concert (order # **). The tickets eventually arrived, but only two (out of the four) of the promotional material which included a Justin Bieber bag, a JB Calendar, a JB bracelet, a JB Lanyard, and some other merchandise.

I bought 4 VIP tickets for the Justin Bieber concert in Toronto in August of this year -- purchased several months before concert. Tickets eventually arrived, but only 2 (out of the 4) of the promotional material which included a Justin Bieber bag, a JB Calendar, a JB bracelet, a JB Lanyard, and some other merchandise. I have called Ticketmaster VIP helpline multiple times over the past 5 months, and am getting absolutely no-where. They keep telling me that they have "escalated it" and have not had a response from the shipper. And that they will send another e-mail and escalate it again. And again, and again. I paid for this merchandise and if they cannot provide it, I told them to credit my credit card -- which they refuse to do. Yet they were the ones who charge it originally. I am infuriated by this and the fact they keep giving me a run-around.

On 11/16/10, I spoke to a representative at Ticket Master's to purchase one (1) mobility impaired (MI) and 2 regular seats for the Christmas Spectacular at the Honda Center, Anaheim, CA. The person I spoke to confirmed 435 row C seats 1,2,3; also explaining that their were two steps to climb. I explained that the MI person could not climb 2-steps but he assured me the seating arrangements were for MI. Not being comfortable with the "two steps", I called the box office at the Honda Center and inquired about the seating arrangements. I was told that the seats "were not" for mobility impaired (MI) and to call Ticket Master's again to get alternate seating.

Ticketmaster's customer service is horrible. When I called to talk to someone about my mistake of purchasing tickets for the wrong time, the representative, who was outsourced in India had a thick unrecognizable accent, would not let me get a word in, and told me there was nothing she could do to help. I was offended by how incredibly rude she was. But I unfortunately couldn't catch her name or anything else she said for that matter. Needless to say, I couldn't get a refund for the $300 tickets.

On 05/07/10, I purchased three tickets from TicketMaster.com (about $300) to the 12/13/10 Roger Water concert in Anaheim. On 10/28/10, I received an email from TicketMaster asking how I enjoyed the show. Taken aback, I looked at the confirmation email for the first time which said I purchased tickets for the 10/26/10 Omaha show. I've purchased tickets from TicketMaster before, I've traveled to Asia and Europe with air and train tickets purchased online. I planned my wedding online with deposits and payments made online, and I was in Seattle on a planned trip on 10/26/10. As a frequent online shopper, I do not make these kinds of mistakes. I check and double check before hitting the submit button and there is absolutely no way that I purchased tickets to a show in Omaha when Anaheim is just down the street from me.

Ticketmaster had an American Express ticket presale for the Kenny Chesney/ Zac Brown Concert that will be happening in June 2011 at Lincoln Financial Field. The advertised ticket prices ranged from $25 to $200, the $25 tickets being a good deal even after the ridiculous fees. I proceeded to buy 8 tickets at the $25 price range on the presale date, November 15th. I got an email on the 18th of November saying the tickets had been printed and shipped then on the 19th of November I received an email from Ticketmaster saying there was a mistake on their end and I would now have to pay an additional $74.50 per ticket, $596 total, by December 3rd or the tickets will become void and not get me into the concert on the day of the event. This is worse than a bait and switch scheme; Ticketmaster has now resorted to extortion from their customers.

The order is 13-13765/mtn; I requested a refund for tickets I purchased to an event 11/6/10. Due to a family emergency we had to be out of town and could not attend. I called the day of the event. I spoke to a rep named Jeannie who said she would request the refund and get back to me the same day. Five days later a different rep called and left a message saying no refund but we could reschedule the event. Our family emergency has now become a death in our family and attending an event of any kind is out of the question. I just want a refund. But no one seems to understand that. Never, ever again will I attend an event that requires using Ticketmaster!

I purchased Stone Temple Pilots VIP package for over 300 dollars. The event was postponed. Ticketmaster sent me an email indicating that I could get a refund simply by responding to the email with my name, order number, and last four digits of card used for purchase. I did this before the deadline but am now getting the runaround. They now tell me that they have initiated an "investigation" into the refund. This is poor service! I will never use Ticketmaster again.

I recently had an issue where I purchased tickets for Five events on Ticketmasters website. They charged four events to a work card which I was previously authorized to use, but it was not the card I chose for these events. So now, it looks like I tried to steal from my job. At first, I thought I was double charged and that it would be quickly cleared up. This was not the case. I spoke with several of ticketmaster's representatives who said that the card was reimbursed and I had nothing to worry about.

I have tried calling Ticketmaster since 9 am this morning. It’s now 21.50 and it has been engaged all day. Their website continually crashes every time you go on to book tickets, too. Knowing that there was going to be such a demand for Take That tickets, they should have been better prepared!

I would like to know why tickets are dearer purchased on the web when all other companies are cheaper.

My wife and I purchased tickets to the Bad Company Concert at the Hard Rock Cafe in Tulsa, OK for October 7, 2010. We had carefully made the purchase being sure that we were on the front row. Upon our arrival at the venue we were told that our tickets were not front row but the back row on the opposite side of the aisle from where our seats were supposed to be. Seated around us were several couples in the same situation. It appears that Ticketmaster fraudulently sold tickets that had already been sold or were not available. Ticketmaster is 0 for 3 in my experience. We have gotten the names of the people around us that had the same problem. Traveled 5 hours one way to be in the front row of this concert. We could not even see the stage because of people standing in front of us. We were seated in the far back corner of the section.

I used the online service to purchase tickets for an event in NJ. When the order was complete, the event printed the event but at another location/Detroit, MI. I immediately contacted their office and the fee of 91.50 was credited in its entirety. I was asked did I want the original event, I replied no that was ok because I was told all tickets to be seated was sold out only standing was available I replied "no". Weeks later I received a debit to my checking account for the amount of the New Jersey ticket(s). I contacted ticket master on Oct. 05, asking of the transaction and was replied to by representative Pauline that my account will be researched and I will hear from their offices within weeks ahead by e-mail or phone accordingly.

Ticket Master must hold out on good seats to all their events. Twice this month I bought tickets to events, both time I logged in at the time the tickets went on sale and both times the best seats available are in the upper sections of the arena or stadium; once for Trans Siberean Orch and one for the Big XII championship game last year and this is funny. I wanted to take my family to the George Mason vs Creighton basketball game at GM, Ticketmaster said the game was sold out. We went and bought tickets there at the window, and the place wasn't even half full.

I paid for a kiss flip video camera package on June 8th. I paid $432.50, and still have not received it, despite numerous calls. I saw the concert, which was great, but not the hundreds of dollars worth of extras, the camera , shirt etc. When I called VIP tickets, I get the runaround. Pathetic. Someone please invent a way to strangle someone over the phone.

On August 5, 2010, I purchased 6-tickets to an Isotopes baseball game in Albuquerque amounting to $108. The game was cancelled due to rain and I was never refunded as the Ticket Master Policy claimed I would be. It has been well over a month and even after contacting them by telephone concerning this issue, they have yet to even respond to my claim. Here is the refund policy: "Canceled Events - You'll get an automatic refund for tickets bought online or by phone using your purchase payment method. If you bought your tickets at a retail location, please return them at the same location for a refund."

I purchased two tickets for friends via a phone order and was told they would be 'mobility impaired accessible'. However, I was later informed they were not. However, they were reserved seats. I chose to keep the tickets as they were gift for friends. Again, they were not reserved seats as they were generally seating in the bleachers! I feel I was deceived on this purchase! Why was I charged for general seating? I will be reporting this to Ticket Master and requesting an explanation on why I purchased reserved tickets and received general seating in the bleachers! The physical issues were that my friends had to climb up to bleachers, which was difficult as they both have mobility issues. Additionally, thinking they had reserved seats and was told to sit anywhere in the bleachers (general seating area) was not what I paid for!

I had purchased two tickets for the 2010 Rockstar Uproar Music Festival, however, when I checked my email, I had been sent 4 tickets. I called them immediately to correct said error, was transferred from person to person, only to hear that they do not know how it had happened. Regardless, they were unable to refund me. I spent hours on the phone that day, speaking to every person I could, I even had my lawyer contact them and yet they could not help me. So basically, for a mess up on their end, I was charged double, causing my account to go negative, and me being hit with a over a hundred dollars worth of over draft fees.

I bought tickets for the Train Concert on August 31st 2010 at White River State Park in Indy and I also paid $20 for VIP parking. We got to the event and was told that we had to go into the parking garage for VIP. When we got to the garage, it had a big sign "Event Parking $10." I stopped and spoke with a lady who said that I didn't have to pay for parking since I had the VIP, and I said, so your charging $10 for parking that I paid $20 for? She said, I guess so, but you have to deal with Ticketmaster about that.

I purchased my Goo Goo Dolls tickets on June 12, 2010 for the August 22 concert, when they were released for sale. I also purchased a VIP parking pass. They were to be mailed to my home. After 3 weeks, I realized that my tickets had not arrived. So my husband called Ticketmaster to ask if they were still en route.

I have to say Ticketmaster is the worse company I've ever had to deal with! I was trying to buy George Strait pre-sale tickets (Fanclub only) and got detailed information on how to enter my username and password on Ticketmaster. Yet when I entered the information, guess what? Ticketmaster would not accept it! I entered it 40 different ways and no matter how, they still wouldn't accept it. I called the Fanclub and of course, they were no help either, so buyer beware! They don't really want you to have pre-sale Tickets! Oh and by the way, there is no way to contact them by email on their website. That should be your first clue.

I've never complained in my 46 years of life but X- Games/Ticket Master just changed that. We were sold seats at 16 bucks plus tons of fees to go to the X games. We sat at Bleacher C which was laughable at best. There was no view of any event. I really feel as though I was grifted by Ticketmaster and X Games. Please look into their deplorable practices.