Ticketmaster Reviews

Any concert I try to get tickets for these days costs a million dollars. Ticketmaster has presales (mostly with American Express cardholders) and sells most of the tickets. Then those customers resell the tickets for outrageous prices. Once the sale opens to the public all that is left is extremely expensive tickets, whether through Ticketmaster or resellers. It's unbelievable. Never have I had such a hard time getting tickets. I refuse to buy tickets that are so overpriced. Ticketmaster needs to get it together and make it fair for everyone but as long as they make their millions of dollars they don't really care. I wish something could be done about them. They basically have a monopoly on concert tickets.

Spent nearly $300 on tickets but they shifted date of performance to 4 months (!!) later and supposedly offered refund in their email and as per their published policy if we can't attend new date (we can't) but now fails to respond to several emails and their website's "Contact Us" attempts to seek refund now over several weeks. Tells you that they're supposed to respond within 72 hours but does not respond at all, well after that time. Considering legal action.

I have never had a more awful experience with any purchase in my entire life. I purchased Taylor Swift (presale) tickets through their app as a verified fan. I had great tix in my account before the app crashed and told me my order could not be processed and tickets had been canceled. Therefore, I went through it all again. 3-5 days later I had one order in my account, but two separate orders taken out of my bank. Customer service was AWFUL AWFUL AWFUL until I finally spoke with Aaron ** after an hour of arguing with the previous guy, who then refunded the order since it was their fault.

It is way too hard to buy wheelchair accessible seats. If you try to do it online, the site inevitably tells you that you will leave seats orphaned in a row so you can't have them. So you call the ticket line. I have tried that on Thursday-Friday-Saturday-Sunday. It is too busy so no one answers. Instead of on a person on the phone, you can get the automated ticket line. There, after about 10 questions, it finally asks if you need accessible tickets. If you answer yes, it tells you to press 9. I press 9, 99999, 9# and nothing happens. It has NEVER worked any of the times I have tried. I finally called their customer support phone and was able to get tickets. But there needs to be a better routine way to get wheelchair plus companion seating through Ticketmaster.

I went on TICKETMASTER website to purchase Dancing With The Stars tickets for my mom for Christmas. I was very confused as to what were 1st run tickets and resale tickets, which the site is very vague about. I finally bought tix and they sent me the printable version of tix. I wanted some confirmation since they were listed as seats 39 & 41. The lady was trying to make me feel stupid because I didn't know that 39 & 41 were together, even tho she had pulled up seats 1 & 2 on her end. SMH. Either way, I felt comfortable moving closer to the date. That all would be good.

I tried to inquire about the Bulls game for Family Day games through my phone for 6 tickets. I selected the tickets and was waiting to enter the "family" promo code to get the $25 price per ticket. After I entered my card info I was under the impression that I would see the breakdown of the ticket prices and the field to enter the promo code before the order would go through and saw nothing. The following page was a "thank you for your purchase" and was charged $60 dollar per ticket. Because I'm an idiot I used my check card and now I'm out 400 dollars from my checking account. I called Ticketmaster right away and they were closed. I called the very next day and spoke with Anna and explained to them that I was only inquiring about tickets to see what it would cost at $25 per ticket with parking and fees etc. and that these tickets were purchased accidentally and was told that there was nothing they could do, and I had an option to sell them.

12/17/17, Janet Jackson concert at the Philips Arena in Atlanta, GA. The seats that I paid for were "supposedly" unavailable due to recent renovations to the venue. We were re-seated to TERRIBLE seats that were NOWHERE NEAR the location or QUALITY of seats that I paid for. I selected/paid for seats in Section 306 (upper level, just left of centered-stage). After standing in a looooooong line waiting with 50+ other annoyed, confused, and inconvenienced concert-goers AND dealing with the RUDE ushers at the "re-seating" table we were finally reassigned seats--just minutes before that concert started--that were HIGHER UP and to the left of the stage. We were given seats that were a lesser value than what I paid. Ticketmaster should be aware of any renovations done to the venues where they sell tickets AND update their website accordingly. It is unethical to sell tickets for more than $100 each BUT reassign people to seats valued around $45-55.

I received an email directly from Ticketmaster stating my tickets to an event were sold. I immediately called them to state I didn't want these tickets sold. After 2 hours of dealing with different people giving me different answers, I ended up speaking with a supervisor from the fraud department. I was told that since I was being paid for these tickets, it wasn't fraud. I told them I never listed them. I was told I had made a mistake. The tickets were well undervalued for what they sold for. The tickets were listed at midnight on a Wednesday my time, and they could not provide the IP address they were listed from. Ticketmaster has no incentive to help me with this. In fact, they have an economic drive to not help me with this, since they make money on the sale.

I wanted the best seats at House of Blues - Chicago for a show in Feb 2018. Live Nation (Ticketmaster) is the controller of tickets. The scam is crooks buy tickets then post them on the same website as resale. The tickets are advertised as better or reserved seating when in fact they are standard general admission tickets set at a gouging price. The Live Nation has a price scroll bar so if you slide to the highest price (better tickets) all you are doing is filtering out the standard price tickets and getting nothing but ripped off. Ticketmaster response to a refund is "no refund" you agreed to terms when you purchased. The website is incredibly deceiving to a first time user. How about a warning (you can purchase these same level tickets for less). Na then the crooks would not have any advantage. Oh and Ticketmaster already has gotten to the Credit Card companies - no disputing their charges. Unbelievable!!

I opened “view tickets” from confirmation email and then it turns out it was a full new purchase for the event. How could they possibly be linked to a new purchase I dont know but Mona and Zack in customer service did nothing to rectify leaving me with 2 purchases of 2 tickets for the Nutcracker for $140 at a community center. Yea. Happy holidays to you too. What a ripoff. Disgusted with the lack of empathy and help to reimburse a purchase made in error due to the website incorrect link.

I recently purchased a ticket to a concert. Since I only had to buy one ticket for myself for this particular show, I decided I'd splurge and get the best seats I could. I had the code for the pre-sale and was online at 10:00 when the sale began. I selected the $175.00 "Platinum" tickets again, because I wanted to get the best possible seat.

I was supposed to get a refund for these tickets. I TOLD the agents that the card I used for the purchase was a one time use disposable card that I DEACTIVATED right after the purchase and that refunding the money to that card will be useless. I told the rep it needs to go to a valid credit card of mine, I gave her the info and she said, "Ok it's taken care of, refund will go to the card you provided me with." It DIDN'T and now I lost my money because they refunded the money to an INACTIVE disposable one time use card. Called Ticketmaster and they didn't give a damn to fix this. All they said is, "Sorry nothing I can do." Wow what customer service. If they don't fix this and refund back to the VALID ACTIVE card I have as opposed to the one I TOLD them was DEACTIVATED and ONE TIME USE, I will be reporting them to BBB. Their choice. Let's see if they make this right or don't care.

I have tickets in my online account but because I refuse to put the Ticketmaster app on my phone they won't give me access to the tickets. Told I have no choice. Must download the app to get the tickets. So now I have one of the worst companies in America app on my phone. Then the online account did not sync with the app locking me out of my account.

I was charged $56 in taxes and fees for two terrible $39 seats at the Janet Jackson concert. I was charged for parking and was told at the gate that parking was NOT included. These people are rip-offs.

I had a great experience when it came down to ordering my tickets online. I was having a problem and I email Ticketmaster and they responded and handle my questions. Keep up the good work Ticketmaster.

So disorganized. I was trying to buy tickets for Taylor Swift and it kept on trying to load verifying my tickets, for I’d say 30 minutes. Then the page went completely white and blank. At this point I was having a full blown panic attack while my dad was trying to get on the phone with Ticketmaster customer support, and for 30 minutes he was on the phone being transferred to the next agent. Then my dad refreshed the page and I had to enter the presale code in again, and it wouldn’t let me in, since it thought I already used the code to buy tickets, which I didn’t.

My granddaughter paid $170 to see Evanescence in St. Louis, MO on December 3rd. The price was to include coasters, and a pre-show experience where she could watch the band rehearse. She was told to be at the Peabody Opera House 2 hours early to watch. She arrived in time, and along with about 100 others, was told that there had been some "mistake" and that the pre-show experience was NOT included in the price of the ticket. All the guests that had been told they were to be there for this experience had to sit and wait 2 hours for the show to begin... No offer for a partial refund or anything else. This was false advertising.

Ticketmaster Jay-Z 4:44 Tour - I am very upset with Ticketmaster. I had mistakenly ordered 2 tickets for a show that was located in a different state and the show was happening on the day of. I called that same day to have my money refunded but the customer service was closed. The other option was that I can email customer service but it would take 72 hours for them to reach me back. I then decided okay well I can call them the following business day to have my money refunded. I called and I was told that I was supposed to have called the day of the show in order to get an exchange/refund. I argued that I did but service was closed and I emailed instead.

Will stop going to concerts after this last Ticketmaster experience. Continuous errors during purchase process. Website said I had up to 72 hours to cancel transaction. Tried to cancel and fine print states not all artists or venues will allow cancel. Cannot even re-sell these tickets on their site. I selected print tickets at home and was charged for mail delivery. Have been trying to call them for 3 days and get a constant busy signal. Will NEVER go through them again. They are a terrible company.

I attended the Big 10 Championship. I bought my ticket from Vivid Tickets. The ticket was not really a resale, TM and the B10 still owned the ticket, they just listed it as a resale to 2X and add 20%.

I purchased general admission tickets for Lady Gaga in Miami almost a year ago which isn’t uncommon. These tickets were credit card entry only (meaning you needed the physical card to enter and tickets were not provided for transfer or resale). I understand the concept and the idea is to protect the fans so they aren’t forced to pay extremely high resale value from 3rd parties for “hot” seats. However, a lot changes in a year… I moved to the other side of the country. Ticketmaster has no plan for supportable life changing circumstances and I am now out hundreds of dollars because I couldn’t attend the show.

Terrible, rude customer service, was not read the terms and conditions on a totally different transaction and was charged anyways, I could have gotten better tickets somewhere else... These companies then wonder what went wrong and they don’t see that customer satisfaction is the key; they prefer to hold to your couple of hundred dollars and not bend even a little, not buying anything ever from them, I would advice no one to buy anything there! Greedy company!

I purchased the tickets for The Killers concert in Sheffield on 25th of November (just note that English isn't my native language) and have received numerous emails and one of them said that if tickets doesn't arrive 5 days before the event they will find the way for me to get them. The event is in 5 days, still no tickets, on their page the shipping is confirmed, the tickets sent normally, but no tickets at my mailbox and I've received an email in which they claim to haven't even printed the tickets yet so they couldn't send them! And I can get them before the event but no address, no hour, no information. So I've tried to call them and have waited for 18 min! No one is answering. Great service guys.

In January of 2017 I purchased two tickets to Queen + Adam Lambert for the July 23rd 2017 show. It was advertised as the Ultimate experience. My sister and I love Queen + Adam Lambert. I bought the onstage tickets. Almost $1,250 a piece. We were so excited that day. Then we were shown our "platform" off the stage. We couldn't see a thing. Brian May and Adam had their backs to us the entire concert. I never saw the concert! It was falsely advertised and we were upset when we left the arena. It was a big dream that will never happen again.

Purchased tickets for a special occasion - artist postponed - heard this from the news, not from Ticketmaster. 11 days after the date of the show had gone, and this special event activity had been replaced by another - tried calling Ticketmaster to cancel ticket. Have held over a half hour listening to same messaging repeatedly - including telling me how easy it will be to get a refund... (Tickets do not have the 'get refund' option.) Tried the Chat option... that's 'down'. This event was important enough not to go through usual 3rd party ticket provider - lessons learned!

Bought tickets at a hefty price to a concert, the tickets are now being sold for 1/3 of the price. They would not allow me to cancel the ticket to repurchase at the new price. Even asked for some type of compensation. Would not work with me. The concert tickets are literally being given away.

Bought a pair of Katy Perry tickets on a Citibank CC presale. Tickets were $150 + fees, then a few weeks later I find normal tickets adjacent are $90 + fees. What a scam - how unfair is it that they rip me off by $60 per ticket more than the person I'll be sitting next to. Obviously no refunds, and can only hope the concert is decent enough to outweigh my disappointment at Ticketmaster scamming me.

Bought tickets at a presale for Elton John 6 months before show date. Went to their website and somehow ended up buying tickets from a 3rd party that were triple what their value was. Paid $400 for 2 seats that should cost $100. Never been to this venue so we weren't sure of seating and thought it was strange the tickets came in a different name. Pretty convenient that while waiting to discuss this matter with manager at this Ticketmaster location there were about 2 dozen others in the same boat... One older lady paid almost $500 for her 2 seats that should have only been $49.50 each!! I called and customer service is absolutely no help!! Will Never buy tickets from Ticketmaster again! Complete scam and rip off!! Buyers beware.

I just purchased 4 tickets for an event with 2 additional add-ons which are listed $10 each. Like I normally do, I assume the system will calculate the total correctly. So I purchased the tickets. But when I look at it again, I see there's a missing $12.50 charge. I look closely at the details (adding up each processing fee, service fees) and I can't seem to find where this $12.50 comes from. So I contacted them, and they told me it's because the add-ons has an additional $6.25 processing fee on them each.

I purchased four tickets for a theater production at the Paramount Theatre in Seattle. I was told the ticket would arrive at my address w/in 2 weeks. It's been a month and they are still not here. Every time I call, I get a busy signal -- day or night. I will contact my credit card company to have them refuse payment if I do not receive tickets in the mail today.

I recently 2 purchased tickets to see Neil DeGrasse Tyson. I just printed them out, and saw that they are for seats 102 and 104 in the balcony level. They were not purchased separately, so I do not know why they would not be next to each other. I am hoping that my boyfriend and I are somehow able to sit next to each other.

I attended a concert with my wife recently. We purchased tickets at a VERY hefty price. When we arrived at the venue, and got down to the seating area, we were told by those around us (going through the same issue) that the seats did not exist! (We purchased seats 19 and 20. The seats in the row stopped at 17!). The other fans in our same situation now had to CRAM into the aisle and our "premiere" seats turned into standing room only. My wife has lupus and cannot stand for that long. In short, the entire night was a disaster. The ushers were no help.

Received an e-mail from my local theatre with a special offer on discounted tickets for a upcoming live show. Clicked the link and wound up on the Ticketmaster website. The website showed empty seats side by side in the center of the 1st Balcony of the show venue but would not let me select them. Wound up selecting seats off to the side. Gave my credit information and received a receipt from Ticketmaster for $164.95. A few minutes later I got an e-mail from a company called Ticket Protector-CUMIS saying I purchased ticket insurance for an additional $16. I did not want this insurance and do not know how I got it from Ticketmaster.

I have had nothing but terrible experiences with Ticketmaster. Spent 150$ on tickets to a show months ago, never received tickets, and was told I could not get a refund. Chargeback on the way. Trash company, Trash Service. What a joke. Abigail ** should be fired. I've gotten nothing but the runaround. I want my money back!

Ticketmaster apologized for the mistake and payment was sent.

I was online the very second that tickets went on sale only to be told they were sold out. Immediately thereafter those same tickets were listed on StubHub and other ticket sales websites for 10 times the face value. A $500 ticket was $5000 plus... EACH! What a scam! It's a disgrace to the supposedly down home "American family values" that country music tries to imply they cater to. Calling out the CMA to do something!! This has been going on for years. Is someone getting a cut of this money? Is that why nothing changes???

Since I was taking two children to their very first concert, I wanted it to be special. I spent twice as much as I had originally planned so that we could the front row of the balcony. These seats were designated as front row, and yet when we arrived at the venue, there were box seats in front of us with tall adults lining the railing. It was a sold out show so we could not move. I contacted Ticketmaster first thing the next morning to ask them to address the issue. After all, my children saw none of the show. It was heartbreaking for them in addition to a waste of money.

Continually get an error during Ticketmaster *presale* attempted purchase of ticket for any venue using American Express - "Sorry we cant complete your order. American Express has a two order limit for this presale" and I have not attempted any prior purchase and my current attempt is for 2 seats only. Call Ticketmaster customer support who hung up on me. Ticketmaster has significant negative customer experience and customer support issues that need resolving.

I can hardly stand it anymore. Every time I use Ticketmaster it seems amazing to me that such a big corporation cannot get it together. I have trouble with the website every time. Hey Ticketmaster - people have iMac computers, maybe you could sell to them. So I tried my iPad but the App doesn't take gift cards. Why???? So I went to the website on my iPad and bought the tickets, entered my gift card but it didn't take it. Argggh. Btw the gift card was a refund of outrageous service fees paid for spending an entire afternoon buying hockey tickets last March. With service fees that high the service should be exceptional. Too bad we are stuck with using Ticketmaster for a lot of events. It is an awful experience every time.

I was online to purchase tickets as soon as they went on sale. Clicked on 'find tickets' and it proceeded to search. It tells you not to refresh or leave page or you will lose you place in line, so I just waited it out. Seven minutes later a message pops up saying no tickets are available. The only ones you can purchase are top tier VIP packages. They do however have a bunch of their "fan to fan" resale tickets available (apparently from the pre-sale earlier in the week) here is where it gets really sketchy.

I have bought a concert ticket today from Ticketmaster website. The ticket price was less than $60 but the Ticketmaster service fee for the electronic ticket was $32. This is really outrageous! It is legal ticket scalping.

Don't ever purchase Ticketmaster' pre-sales. They take your purchase and send it through a different company called Ticketstoday. The problem with that is that their policies are completely different so even though you're under the impression you're purchasing through Ticketmaster, whose policy is to send the tickets within 10 to 14 business days, Ticketstoday's policy is to wait until 10 days before the event to send the tickets.

Ordered WWE tix, got the original tix in August. Today, the day before the event, get a duplicate pair of tix with a different price-point. Called customer service and waded through the frustrating as hell IVR prompts only to be informed the rep had no clue and wouldn't look into it. Will likely update this review tomorrow with angrier language when I find out I am driving into town for nothing because TM is a customer service nightmare. My complaint is more with the IVR system than anything. For the love of god, why can't I press zero to get a human. The stupid voice prompts couldn't even understand one sentence they were asking me and I got stuck in an IVR loop asking me the same question over and over again. Please, for the love of all that is humane make them fix that stupid, non-customer-focused IVR system. ZERO should be allowed. Please stop the madness. I doubt I'll ever purchase through overpriced TM again after this.

I was just online for Ticketmaster to purchase Robert Plant tickets at the EXACT time they went on sale to the public. After the screen loaded for 30 seconds it said there were no tickets available at any cost. I called the Ticketmaster number and when they finally answered after five minutes I was told I had been transferred to Front Row Tickets. (I can only assume this is a subsidiary of TicketMaster.) Keep in mind that tickets on Ticketmaster were priced at $100 or less. When Front Row Tickets took my order they said each ticket was $400 for the seats I wanted. What the hell!?!? I'm furious over the scam that these companies have managed to do on us.

In planning events for the holidays this year I attempted to purchase 2 tickets to the Moscow Ballet production of Nutcracker Suite in Chicago. After a lot of time planning and choosing the time and selecting seats, I moved on to the actual purchase. The two tickets were $28 each so $56 for the tickets to be delivered digitally. When I got to the checkout, the total was $80+ (can't remember exact) so nearly $30 in fees on a $56 purchase. It is simply over the top when there is no "handling" of any kind as this is an electronic transaction. Normally, I can put up with a reasonable fee but this time it is just too much and I will not purchase the tickets and I will actively avoid Ticketmaster for all future ticket purchases. The fees are so ridiculously high in relation to the actual ticket cost that it just feels like a complete rip-off.

I wanted tickets for a concert at the Fillmore in San Francisco. When it came time to choose tickets, there were 2 choices. First choice was general admission standing for $25, then there was a second choice which had more expensive priced tickets and stated, you will receive your seat number after your purchase. So I wanted seats, and bought the more expensive tickets. Turns out, they were resale tickets for standing only, and the exact same tickets as the first choice. I called Ticketmaster to discuss the wording which said I would receive my seat number and the man was very rude and said that was my interpretation and all tickets at the Fillmore are standing only.

I purchased tickets for an out of town NFL game back in July for a game on October 12. They are refusing to issue me the tickets until after October 10th. We are leaving town for the trip that day so this leaves me uncertain about having tickets, unable to print or reliably access the internet for them, and angry that I even have to deal with this nonsense.

Went online to purchase a CIRCLE CITY CLASSIC ticket for $20. The fees for each ticket were $10.50! This is ridiculous. Fees should not be half of a purchase price. I then priced a event at Lucas Oil Stadium for today 9/19/17. For a $43 ticket the fees were only $7.43 per ticket. I feel you are purposely over pricing guest who want to purchase classic tickets. My question is why are these fees so high? I will never use your services again.

I posted two tickets for resale via the Ticketmaster app. They appeared for a while but then all of a sudden, the section the tickets were for sale in showed no available tickets. Thinking my tickets had been sold, I checked the app and the tickets were still classified as being listed for sale despite the fact they were not showing up as available. I contacted TM and they saw the issue and said nothing could be done about it. I then asked them to escalate to a supervisor and they made me wait so long for help that the show started and then no tickets were available to purchase and they said there was nothing they could do about it because I couldn't prove what had happened. I asked for a refund on my tickets and they said no.

I purchased October tickets to a basketball event. The website makes no indication that these were pre-season tickets. I purchased two tickets, which each had approximately $42 transaction fees attached to them through the website. I entered chat with a representative with a company several hours after making the purchase, and I had no option to refund. My only option is to re-sell the tickets, and it only makes me feel worse given that the website is exploiting the transaction fees of each re-sale, and the new ticket buyers may similarly not be aware of this as being a pre-season game. I believe that information is incredibly pertinent to the value of the event.

I live in Seattle. I purchased a ticket to a concert in Texas (Irving) from Ticketmaster. Received an email today from another company letting me know the venue for the show has changed to a general admission only venue. I contacted Ticketmaster to discuss the cost of the original ticket for an actual seat vs the change to standing room only. Requested a refund for the difference in ticket costs. Original ticket with fees was $70.01, cost of ticket at new venue standing only with fees is $29.75 which would be $40.26.

My son purchased tickets to a Neil DeGrasse Tyson lecture for the wrong venue. (New York, we are in Boston). He immediately noticed his mistake and emailed Ticketmaster to ask for a refund. The email notice said someone would get back to him in 12 hours. Not true. So, he called the very next day. The purchase was made on a Saturday, so that made it Sunday. The phone just rang and continued to make a beeping noise. He called them again on Monday morning, explained his situation and was told by the representative that the venue did not offer refunds and therefore there was nothing they could do for him. I'm not sure what the venue has to do with the refund since the transaction was less than 24 hours old. I told him to ask for a supervisor. He waited on hold for 37 minutes for a supervisor to come to the phone.

I bought tickets from someone else and they transferred the tickets to me via the Live Nation App. I check the tickets on my phone multiple times and am excited to go to the event. The night of the event I show up to the door and they say I'm already inside, so I think I've been had by a scammer. I call Ticketmaster that night and can't get through to anyone. The next day I call them and they tell me that once I have the tickets transferred to me they void anything else out so I can't be scammed. I then ask why my tickets didn't work and they tell me I never opened the tickets. Which I know is wrong because I showed about a dozen people and had them scanned multiple times at the event.

So when buying tickets for an event that needs parking they don't offer parking until after you have purchased the tickets so they can get another $30 fee. Please this is ** -- our governing agencies need to stop it because there is no other way for us to buy these tickets. It's a joke and ** crime. And no response after several emails to customer service. I had to call and they just said, "TOO BAD you have to buy parking separate and pay another $30 fee which is MORE THAN PARKING."

I bought tickets to see Iron Maiden and Metallica a few months ago through Live Nation/Ticketmaster which I now know is the same company. I was emailed my Metallica tickets after purchase but my Iron Maiden one was never sent. Despite purchasing the other ticket first, it was never sent to me. I went online to see if I could print it out but was unable to so I called customer service. The agent informed me I could download the app and do it or I could have it printed out and mailed to me for an extra service fee. He also said I could get it at roll call at the event. What is the point of buying tickets online if I'm just going to wait in line at an event?

I waited patiently for weeks for individual tickets to go on sale for a hockey game, which happened to be one of the last teams to go on sale for the season. I was going to buy them for my brother and his younger son as a birthday gift. I set my alarm and was ready to go at exactly the time told. I found some tickets and went to purchase them; however, the only option for delivery was something they called Mobile. Now, I get that it's 2017 in a tech age, but their mobile delivery specifically says that you can't email nor similar tech option. I could not do this because it was a gift, and I had bought tickets for a different gift to a football game the day before which were emailed to me. After searching for awhile on their disorganized, unfriendly website, I found the info to email and call them.

I purchased 2 tickets to a concert online. I tried to resell the tickets as I can't attend the concert. For some reason I wasn't able to use the sell option online. I called customer service and was treated very rudely by the customer service rep right away. I didn't have one of my credit cards as it had been lost so I couldn't give her the number and couldn't remember which card I used. She was short, extremely rude, hostile and impatient with me right from the beginning. I know I was being polite and she didn't try to even help me resolve my problem at all. I hung up and did not get any help. Now I have two tickets I cannot use or even resell.

My Ticketmaster account was hacked back in December without my knowledge. I received no notification that my email and or password had been changed or that someone had used my account. Fast forward to 8/7/17 and we get all the way to the Pinnacle Bank Arena, get to our seats and within 15 minutes we are escorted out of the building because our tickets that we bought the day they went on sale back in November were no longer valid tickets. The people that purchased our tickets from a 3rd party with a name of "Chris **" printed on the tickets got to keep our seats and neither of those people were Chris **.

Ticketmaster basically resells all their tickets and if you accidentally get the wrong ones, too bad. They don't fix the mistake. I bought my tickets online and was sent the wrong ones. Now I'm stuck with them and they are not where they should be. I either have to resell them myself or be stuck with these ** tickets in the nosebleeds, and they cost more than the ones I wanted!

I purchased 8 tickets for a concert on the Ticketmaster website. At the time I agreed to purchase the tickets I was unknowingly redirected to another city. On July 28th I was trying to buy 8 tickets for a concert in Calgary, Canada. When my confirmation came through via email, I realized I had purchased 8 tickets to a concert in Inglewood California.

Went to purchase tickets for a $20!!! Music festival on Ticketmaster. Of course attempting to purchase 3 tickets that should've been around $60, instead came to $95 with fees. So over $30 worth of fees when the damn tickets themselves only cost $20. Beyond ridiculous. Didn't Ticketmaster just get in trouble for this BS? Oh and attempted to resolve it by giving out "free tickets" for events that aren't even available or relevant!! Such **. Sign me up for the next class action lawsuit against them. How can this be legal?

Although the customer service rep was nice, Ticketmaster as a whole should be reviewed by the Attorney General. I tried to purchase tickets for the US Men's Soccer team match on 9/1/17. Tickets were to go on sale at 10am. The website never let me purchase them and directed to a resale site. After 1.5 hours on the phone, they said tickets sold out via presales. This seems to be unfair to the average consumer. Tickets are not cheap to begin with only to be directed to a site where they are 2x the ticket price. I have purchased many tickets in the past and I feel like I have been scammed.

I purchased 6 tickets for friends using Ticketmaster. The following day I found out they had made other arrangements so I wanted to cancel the tickets. Their online chat was not functioning, my emails were not responded to. The "customer help line" took multiple 20 mins calls to get through. Finally when I got through they informed me I could not refund the tickets. Their blurb on the website about being able to get a refund within 3 days is misleading and not entirely true. Only certain tickets allow you to do this, also cannot resell them easily on their site as advertised again. Only certain tickets have this functionality.

I paid $114 for tickets to see Journey 7-5-17 in Southaven MS. The tickets were printed out. They got wet because of the storm. He had no way to print out new ones. I was told to email the tickets to him. I did and he couldn't get into the concert. I hope I never ever have to purchase anything from them ever again. Was charged outrageous fees on this concert and 2 more. It's past wrong. I hope they have to pay all these overcharged fees back to everyone with interest. I wouldn't even give them a star but it made me.

They advertise on their website that if an emergency arises, you can resell your tickets. We purchased Roger Waters tickets and then we could not attend the concert. They have a link on their website for reselling, but Ticketmaster would not allow us to sell them! We finally managed to list them on TicketsNow.com (for face value) which is a link on Ticketmaster but they did not sell. We listed them on Craigslist and got a few people who were interested, but they still did not sell. We saw other people listing their tickets on StubHub so I called to find out how did those people get them listed on StubHub. The representative was of NO HELP! I will never attend another event if my only option is to purchase from Ticketmaster!

We don't purchase tickets very often from Ticketmaster and were unaware that they actually sell scalped tickets at huge markups right on their own website. Only a little dot with two arrows in it and "verified reseller ticket" vaguely communicate that you're about to pay multiple times what the ticket originally was sold for. The original ticket value should really be displayed along with the scalped ticket price. I'll be looking into starting a class action lawsuit to force Ticketmaster to show the original ticket price and compensate their customers who fell victim to Ticketmaster's deceptive resale ticket scheme.

I purchased tickets for Earth, Wind & Fire and Chic on July 18 in Phoenix, AZ about two weeks ago. I am treating a client and wanted to have the best possible experience for her, so I intentionally searched for VIP packages and bought 4 tickets, which I KNOW were to be VIP. No VIP confirmation. No help from Ticketmaster. All the service charges they layer on which seem to mean the same thing and after 45 minutes of holding... nothing. Too bad so sad. There needs to be some competition in this arena! Ticketmaster has a monopoly and clearly people are not happy with them.

Very disappointed experience with Ticketmaster! We not only lost the chance to see Calgary Stampede Rodeo, but also have to fight to get refund! I am in the process of dispute the charges. We booked 6 tickets for friends and family through Ticketmaster in advance in US. After created an account on the site, I saw the tickets were reserved. But when we arrived at the park a week later, we could not log into my account. There was a Ticketmaster representative on site, but he failed too after 30 minutes of resetting passwords multiple times. By the time he gave up, the show was already started. We then called the Ticketmaster customer service, but the line was so busy that we were told to hold for at least 20-30 minutes. We decided to give up, the most exciting event of the visit. And the representative agreed with us that we should get refund because those tickets were never scanned, used.

Let me preface my review by saying that the rep I spoke with on the phone was a total pro. She was nice, helpful, and really tolerant of the fact that I was extremely dissatisfied. So, Kudos to her for her patience and professionalism in the face of this despicable system. The product however - is a scam. Now, as to Ticketmaster and Platinum Tickets: Though they are not allowed to sell tickets for these venues above the face value - somehow they have a magical supply of these 'platinum tickets' from a 'third party' available just days after all the good seats were sold out. So, somehow Ticketmaster has exclusive access to tickets that have never been sold before - and they are able to charge 2-10 times the retail price because supposedly these tickets are recently made available by the artist or event promoter.

You have to watch Ticketmaster!!! They told me they was out of the $35.00 U2 tickets for St. Louis Mo and wouldn't get any more, so I just so happen to look and sure enough they have so many of them. It's not even funny!!! So I called. The lady wasn't very nice and put me on hold for 25 minutes..?? I WILL NEVER GO THROUGH TICKETMASTER AGAIN!!!

On the first day... when tickets went on sale for Barcelona-Real Madrid game in Miami, there were NO tickets available OTHER THAN THE MOST EXPENSIVE seats (thousands of dollars). I purchased the cheapest 2 tickets available for almost 400 per ticket. Then a few days later they made available ALL THE TICKETS and were selling HALF the price. So they overcharge me $ 200 per ticket. When I called to get a partial refund to match the current official price... they just said no refunds or exchange. This is plain ROBBERY... be AWARE of their dishonest practices!!!

I'm not happy at all due to being a genuine fan of "The Weekend"... The tickets went on sale at 3pm and at 6pm after work I try to purchase a ticket and they are sold out due to the scalpers, and Ticketmaster quite happily say "we have a resale site you can purchase a ticket" which has jumped in price from 139.00 to anywhere from 175.00 up to 570.00 per tickets. It's absolutely disgusting. Where is the justice in this???? Those people have no intentions of going to this concert and are just out to make money off the celebrities and these ticketing places quite happily are allowing these idiots to do it. Plus there's another part you're only allowed tickets if you own an American Express card, now how many people do you know that own one of these cards???? The rich ticket scalpers???? Something needs to be done about this coz it is absolutely ridiculous that there isn't a law against these money making scammers.

I originally bought tickets for June 9th tickets to go see The Weeknd. It would have been my first concert ever for myself and I was beyond excited to get some back in early March. I go and select a ticket, I wanted to buy two but there were "resale" tickets? I had no idea what those were until after I bought them. I wanted to buy two seats in the same row. So, I thought, "Oh, it said I could buy one or three". So I bought one and it chose where I sat in the row? That's horrible. I go and try to buy another individual seat but they say, "Sorry! You can only buy tickets in pairs!" So I wanted to switch them for the individual to buy both seats and they said... "That's impossible, I'm sorry that's up to the reseller." So I'm already pissed off because that's sketchy, and they offered little help and they said, "We can't give you a refund. You have to sell your resale tickets! Sorry!"

Ticketmaster continues to try and resell tickets at higher than face value for concerts they perceive as being high demand. This often results in low attendance at concerts reported as "sold out", like Prince's last concert in Calgary. The amazing thing is, Ticketmaster lists the "resale" tickets on their official website. They've dispensed with the third party facades. That, friends, is ballsy.

So let me tell you a story. My wife and I went to see the 6/6/17 Roger Waters show at the Pepsi Center in Denver. We purchased Diamond V.I.P package. Well it was supposed to have a whole lot of extras. Nothing showed up for a while. Contacted the site to find out what happened. Got an email saying we will get a confirmation once they had some info. So today 3 weeks later a package came today opened it up and to my surprise I received 2 mugs. Really 2 mugs. No tour lithographs, no time capsule. WTF? My daughter could have made the same mugs and cost me a lot less. I truly hope no one else gets suckered by this deal. Thanks for listening.

I attempted to purchase tickets for a show after paying the horrendous processing fees and finalizing my purchase I noticed the date and venue were wrong. Fine honest mistake possibly clicked the wrong date or the site screwed up. Called to get the order refunded and they refused and were incredibly rude in the process. Told me "I guess you just have to sell them". That's gonna be a little hard when the tickets were for Minnesota and I'm in Washington.

I bought four tickets in November 2016 for a Coldplay concert taking place in July 2017. As the time was getting closer for the concert we realised that we wouldn't be able to travel from Greece to Paris for the concert due to difficulties of financing the whole trip. Since 15th of June I'm trying to contact through email the ticketmaster.fr (French Ticketmaster) where I bought the tickets from and I get no reply. The concert is getting closer and I'm about to lose the money I gave for the tickets. Their service is as bad as it gets! Don' t trust the French Ticketmaster site.

I bought presale Weekend Legend of the Fall 2017 tickets for the show in San Antonio accidentally. I thought I selected the concert in Houston. My card got charged $360, and I called customer support. The lady told me that the venue was not eligible for refund, which is total bs, what does that even mean not eligible. She said then to sell my ticket on a third party website. The tickets were unprintable until 3 days before the concert, so there's no way I can post them on any website, including TicketsNow, the official selling website of Ticketmaster! Last time I'm buying from Ticketmaster.

Ticketmaster seem completely incompetent. After erroneously purchasing tickets for a concert in Monterey, CA for this Friday as opposed to Saturday, I contacted Ticketmaster via its chat function to be informed that while it would be possible to exchange the tickets I could only do so by calling Ticketmaster on Monday. After being placed on hold for almost 40 minutes the following Monday, the agent first informed that it would not be possible to buy tickets for the Saturday. Upon my insistence to speak to a supervisor, the same agent came back after another 10 minutes to correct her earlier incorrect statement, and assured me the tickets were transferred to Saturday. She also assured me that the electronic tickets will be forwarded with 20 minutes.

How do you justify a 33% surcharge on tickets??! Sorry... That is flat out stealing!!! You are EVERYTHING that is wrong with the side of the music industry that relies on fans to keep things going! This will be reported to the FCC... I don't have time to screw around... I have very large manufacturing customers and this is laughable. Have fun on the news!!! Flat out LAUGHABLE!!!

My experience with their customer service call center was the most dissatisfying experience I've ever dealt with. The WORST ever! On June 2nd, I went on their website and bought tickets for my daughter as a birthday gift to see a comedy show. I made the mistake of typing my email incorrectly. For days, I kept checking my email and never received the tickets. I checked my credit card and there was a charge. So on June 8th, I called their contact number to find out what's going on with my tickets (this was around 3:30 pm). The lady I spoke to verified my email and I realized it was incorrect (which was my mistake). She fixed it and told me to wait 15-20 minutes to get the tickets through my email. I waited 30 minutes and no email. Called back, a different representative I spoke to verified my email and tried emailing me again. I still didn't get my tickets. I called again. This time we decided to try a different email. I still didn't get my tickets.

I had gotten the pre-sale code from the artist's website so I purchased via their site to get to Ticketmaster. I was going for what I knew to be best as VIP. As I saw the VIP seats offered, I saw listed Platinum Seats for about 35% more, at least. As you know you have a timer going on your current seat offer. So, I went for the Platinum as these were Christmas gifts and I figured this would be like VIP + better seats.

I purchased a $315.00 concert ticket and gave it to my son as a graduation present. My son lost his ticket. We tried to have it replaced. Ticketmaster would not do it. They also would not give me a refund or future credit. They kept my $315.00. Do not use them. They are thieves.

Adding my one-star rating to this embarrassingly long list of one-star reviews. I would have given zero if it was an option. If you need to contact customer service for any reason, be prepared to wait about three weeks for a response, regardless of how many times you email or how many times you call to sit on hold for hours. After 12 emails, 4 calls, and many headaches, I finally received a response apologizing for the extended wait time, but without even addressing my initial inquiry! Their customer support is an oxymoron and an absolute joke. Ticketmaster has zero regard or respect for their customers. I will avoid purchasing anything from them in the future as nothing is worth this stress and headache. They should be ashamed of themselves.

When ordering tickets for a concert yesterday, I selected my tickets and was taken through the usual ticketing and payment process, only to be told at the end that my tickets were no longer available. I was asked to then reselect my tickets, which I did, and this time the order went through. ONLY to find that the first order had indeed gone through and I had now been charged for 2 sets of tickets! I called them to get a refund for the tickets processed in error on their part, only to be told that there was nothing they could do and I had to resell the tickets!

Online purchased 2 tickets to any one day 1st weekend of NOLA Jazz Fest 2017. Stood 3rd and 4th persons in line of event on 1st day of event before gate opening (for the day). Upon ticket scans, we were told both tickets were prior scanned. Huh, how is that possible, we're the 3rd and 4th people trying to get in and this is the first day. They didn't have an answer at the event. They refused our entrance. Ticketmaster phone line was not answered for 2.5 days. There was no fixing the problem.

Purchasing Ed Sheeran tickets. Having prepared in advance for the commencement of pre sale tickets for a concert, and trying multiple times (probably in the hundreds!) to refresh and log on, and staying in my electronic queue I was still unsuccessful in securing ANY tickets for my 8 year old son!! So in turn I had to turn to another website (viagogo) to purchase and be only able to afford 2, instead three for well over inflated price of just under $1000...

Very, very unhappy with Ticketmaster. Let's start with fees, handling fee really, inconvenience fee even crazier than venue fees. Have you heard this 1 before? The promoters aren't allowing refunds. Or we can contact the venue but they're not guaranteeing refunds. But Ticketmaster is the 1 that sold you your tickets. The venue has no say. They're rude and such liars. They also own the "TicketsNow" site (I believe). Not positive but heard that. Which is a secondary market for their tickets to sell at a greater rate. They do (pre-sales) and only give the codes to ticket brokers who scoop up all the best seats and sell them on Ticketmaster site. I'm so sick of their rude, lying, fee grabbing practices. Anyone else having issues with them as well?

I had purchased two pairs (4 ticket total) for platinum seats for the weekend in Sunrise, FL. I paid a premium non-refundable ticket price which was OK considering I was sitting row 1. After an updated layout of the concert, there is a middle part of the stage where the artist walks down to perform. So this row 1 seat is now almost more like a row 40 and I will be looking at his back most of the show. They wouldn't exchange my seat or refund me or even provide me access to the VIP lounge with free drinks (which I could have purchased for half the price and a much better seat for the show). $2300 for "platinum" tickets that are not even close to the set...

Disclaimer - Jazzfest tickets: $70 online or $80 at the door. Reality - Jazzfest tickets: $94.20 online or $80 at the door. I purchased a ticket online at Ticketmaster.com for an event. I was unable to print the tickets. "You will not receive paper tickets for this event. Log in to our website or app on your smartphone to view your mobile ticket." I installed the app on my phone and logged in and noticed that the event was immediately listed under "Past Events". The ticket was "ANY ONE DAY" between Thu and Sun. This was Saturday morning. I noticed that I was indeed able to view tickets I have purchased of other upcoming events. But this particular ticket was inaccessible.

I went online 10 minutes before Pentatonix concert presale tickets were supposed to go on sale. I waited the countdown and selected tickets only to have the tickets I received not be the ones I selected. The tickets I received were in another section. When I tried to exchange them the section I selected was sold out and Ticketmaster wanted an extra $5 a ticket to exchange the seating. Ticketmaster already receives a convenience fee that is usually over $12 a seat.

My 15 yr old daughter will turn 16 in a few weeks. The ONLY thing she wanted was to go to a concert. We weren't keen on it but we knew someone (that we knew) was going with her. Fast forward to getting the tickets she had them in her cart at Ticketmaster and when my husband entered his credit card information the site crashed our browser and a message popped up saying that "ALL THE TICKETS FOR THIS VENUE HAVE BEEN SOLD OUT". My daughter freaked out and was hysterical (yes, she is a little dramatic).

I purchased six tickets to Joe Bonamassa at the MPAC today. When I reviewed my receipt I discovered that two of the six tickets were over twice the price of the others. When I contacted Ticketmaster about the confusion and asked if I could get six tickets together that were all the same price they said the two tickets were platinum and were not refundable. How can two tickets in the middle of six on the same row be special and why are they nonrefundable but the others are. This will be my last purchase from Ticketmaster.

Tickets go on sale on 4/21 at 10am! Yeah right. Watched the clock, refreshed at 10am on the dot, only tickets available were between $200-515. On the band's (Gorillaz) FB page, another fan wrote that he was able to get a ticket YESTERDAY with a presale code. What is the point of sending purchasers to your website on ticket sale day if you also send people there a day earlier with a presale code?? Why hasn't Ticketmaster been held accountable for these horrible practices?

5 months before the show I selected 5 upper cost tickets for a Saturday matinee Phantom of the Opera show in Birmingham, AL. When I printed my tickets & went to the event we couldn't enter because the tickets showed the 1st night of the show (Wed.) which had already past. There were also two other families I ran into at the ticket counter (I had to buy left over seats on Sat. for the grandkids & I to go to the show). While the show was still running I contacted Customer Support who assured me they would send my case to an appeals group & wait 10 days & call back.

Finally, a company who cares about people. I called Ticketmaster to find out if my tickets would be eligible for an exchange because we recently learned that my 19-year-old daughter had a life-threatening heart situation that would require surgery this week. I was fully expecting Ticketmaster to tell me NO, that I could not get an exchange, because my tickets had been purchased more than the 72 hour exchange policy they post. To my great surprise, I was advised that due to my extenuating circumstances, I would certainly be able to exchange the tickets for a different date, and if I needed, they would refund. This was a great surprise to me, and I really appreciate the people who are operating Ticketmaster because they care about the customer more than their profit bottom line. This is a rarity that you see these days. Thank you Ticketmaster for having a moral compass!!!

Ticketmaster and Live Nation are scamming customers at check out. Hidden in the terms is an automatic opt in to subscribe to Rolling Stone. They know what they are doing. It's a scam. I now have two Rolling Stone subscriptions (two different credit cards on the account, so they use one scam per credit card, and I already cancelled one two years ago.) They didn't response to my last request to cancel and refund my money. I've also noticed they rotate and automatic opt in to "donate" $1 or a few dollars to a more than likely fraudulent organization that goes straight into these criminals' pockets.

I would like to know how Ticketmaster are legally allowed to scalp their own tickets via their Resale site? Today I purchased tickets to a concert via a pre-sale code. I was lucky - but my friends were not. They missed out as the allocation was quickly used up. My complaint isn't there, it's that within three minutes of the tickets being available I found four up for sale on Ticketmaster Resale for approx 280% of retail value each. This is not what Ticketmaster advertise this site is for. It is proposed to be a legal place to sell your tickets if you can't make it etc. But it is clearly being used by scalpers to make cash. Would the same transaction outside the front of the venue be legal?

The nav bar of the website says, "Print ticket", "View ticket", "Sell ticket', but when you click on any of these, they take you to the same screen, with your ticket on it. What's the point of the nav bar? The website is awful. They don't tell you that they won't allow you to print your ticket (my ticket) without installing the mobile app. In other words, they are trying to force me to install their mobile app by holding my tickets hostage. Customer support agreed, only their whole mantra is, "You didn't read the fine print, so it's on you." I will not be forced to install an app to receive a thing that I purchased.

I registered for a pre-sale of tickets for a band I've been trying to see for 2 years. When the time came to get the tickets I took my presale code (which says good until 5 pm). I waited impatiently for the timer to hit 0 at 12 pm and immediately clicked for my tickets. The site gave me an error 5 times in a row before finally coming back with "No Tickets available". When I called to customer service, they bounced me around basically telling me that ticketmaster is not responsible for the errors on their own website, and that they will do nothing to help me get the tickets I was promised by them. To that, I take home that Ticketmaster does not care for their customers, and you're better off buying from someone else who will be responsible for their own site errors.

When I bought my ticket I clicked delivery route must be will call but when the ticket was delivered the email said the ticket would be mailed to my house 1000 miles away. I emailed Ticketmaster then called about 10 times while the phone service said it is open before getting through to a line then waited another 15 minutes before talking to a real person. He told me the ticket was at will call. Seems all the problems from poor technologies and almost no staff. Ticketmaster is the worst service on the planet.

Ticketmaster FORGET to tell me I was paying over 57% face value for these tickets because I was buying pre purchased tickets and "Oh yes! You get whatever seats the tickets are for." Ticketmaster said I didn't read the fine print so that's what I purchased. These tickets were 3rd balcony seats as far back as it gets! Not the first row 2nd balcony I thought I picked and so paid $71 and got $39.50 tickets. I learned my lesson, so REALLY check your ticket purchases. I won't be dealing with them again!!

I really wish I had read through these reviews before purchasing tickets. Ticketmaster is such a scam. I have never purchased tickets from there before but have learned a lesson the hard way. Bought tickets for Paw Patrol in NYC, thinking they were VIP. I clearly filtered my search first by checking the VIP option. The only tickets That came up said resale which I never thought twice about being a first-time buyer. I bought the tickets for a hefty price thinking I was getting to meet cast afterwards. Well, when I printed out tickets nothing said VIP so I called Ticketmaster and they said I was in VIP section but because tickets were purchased resale I was not entitled to any VIP amenities (meet and greet and after party).

BEWARE TICKETMASTER SLIMY BUSINESS PRACTICES! So... We decide to go to a Tom Cochrane concert in Toronto on March 25th. My wife says let's do the VIP upgrade with the meet and greet! I get on TICKETMASTER and follow directions clicking along on tickets, VIP etc. $472.24. They say "you'll be emailed details of VIP times etc. before the concert." We wait... No email... I finally manage to get hold of TICKETMASTER and they look at my order number. They say "Sorry... bad news... You bought these from a reseller and although they were initially sold as VIP tickets the reseller just put the tickets back up for resale!" RESELLER? ON TICKETMASTER?

I purchased tickets to a show several months prior. The week before the show I was sent the first notification that one of the seats had an "obstructed view." This was never mentioned at any point during the purchasing process. I emailed Ticketmaster upon receiving that email, but never heard anything back. They then contacted me several days after the event and apologized that there was nothing that they could do since the event had passed.

I purchased tickets for a family event of 6! When I got to the venue and went through security to scan our tickets they told me that this was for night before. I went to the counter and told the women what happened. I explained that "Even though the tickets were not scanned/used you couldn't just put us in seats that were not taken yet." She rudely, said, "No, but I can sell you tickets." After discussing with the group we said we would just buy tickets. After wasting 2 hours of driving and the tickets to then be sold out, I had a rough ride home with very upset children. After waiting 3 days to hear back for customer service they said they couldn't do anything. I have had an account with them for over 3 years, and they couldn't even credit me, knowing that I use them to buy tickets at least 8 times a year. Never mind a refund. Never again will I use Ticketmaster.

Ticketmaster is horrible. They overcharge for tickets. Also the show I purchased a ticket for was cancelled. I phoned about a refund and the rep asked if I wanted a refund. Seems like a ridiculous question since the show was not being rescheduled. Of course I would want a refund. Also there are times when the fee they charge is more expensive than the actual ticket. I would not do business with Ticketmaster at all but sometimes there is no option. :( :( :(

I found a Live Nation pre-sale password for King Crimson at Massey Hall, Toronto and took the day off work to assure I'd get a decent pair of seats. Or so I thought. I Sat refreshing the screen for most of the day, watching each pair of prime, clicked-upon seats I reserved on the venue map disappear as the software refused to complete every transaction. (FYI: I have every combination of CAPTCHA verification images memorized now after viewing them multiple times throughout the day). Even "Find Seats for Me" without the map would not complete the requests.

I had been looking forward to placing a presale order for Ed Sheeran tickets since last Wednesday (today is Monday). I signed on with my presale code and was all logged in a half hour prior to the event even starting, and I watched the timer clock countdown with bated breath. Finally it was time to purchase my tickets. I had resigned myself to buying the first set of tickets that came up, no matter where the seats were because I wanted to go that badly. I chose my section, input my credit card information, and waited for my confirmation page. The next screen was a blank white screen, save for the "By proceeding, you accept our terms and conditions" at the bottom of the page. There were, of course, no buttons to proceed, however the title of the page in the URL clearly said "Confirmation Page." I never received an email confirming my order, and it didn't show up in my account.

Bought tickets through automated service and wanted them mailed to me. Never received them in mail, no notification from Ticketmaster. Finally phoned after sitting on hold for an hour. They said I should've received a call because the automated service didn't get my address right. Never did receive a call or email. Then told me they would be emailed to me 24 hours before the event. Never received an email with tickets. The day of event had to sit on hold for an hour and 20 minutes. Then finally got the email with tickets. There should not be this frustrating process over tickets. The system was more efficient in the 1980s!! Get it together!!

I am not referring to ripping off tickets from a roll like at a booking office, but the excess charges endorsed by Ticketmaster. In June, there is an event which I could book for two of us directly with a small charge (£45 plus £2.50 each) without touching Ticketmaster if we were to be in the crowds; but my partner being slightly disabled would require a seat and I have looked at purchasing a more expensive ticket but these tickets were only available via Ticketmaster. The extra charges endorsed by Ticketmaster are nothing short of greed. The ticket will cost £155 plus £15 booking fee. It doesn't cost £15 to process a ticket so as my partner won’t be able to stand I am not paying this rip-off ticket handling charge (£30 for processing two tickets). Unfortunately I am going to have to disappoint my partner as she knows I will not be ripped off by greedy organizations, and Ticketmaster I want to avoid even if it means missing the event.

Ticketmaster is terrible. Tickets that are in high demand are often purchased in bulk by greedy people trying to make a quick buck only to resell them online for triple the price. It is beyond me to think that Ticketmaster doesn't protect consumer's best interest. Quite frankly I think it's suspicious that every time tickets go on sale, they sell out almost immediately, and are resold. This isn't fair to the artists who put tickets on sale at a set price, only for true fans to spend inordinate amounts of money to go see a show. I wish there was an alternative to Ticketmaster, unfortunately they have a monopoly.

Bought 2 "Platinum" tickets for Lukas Graham in NYC January 2017, $95/ticket. It said GA, had row# and seat#. GA tickets without row and seat# were offered at $35/ticket. When arriving at the concert, it turned out that there were no seats. Only standing on the floor. I showed the tickets with the seat# to the controllers, who said such seats were not there? The folks around us had paid $35 for their tickets. I emailed support/Help at once. No answer.

Is scalping legal? Logged on for Metallica tickets February 17, 2017 at 10am for Nassau Coliseum (the exact time show went on sale). Clock indicates "wait for your seats, do not hit refresh etc..." Wait wait wait. Answer "Event sold out. Try again." Right after no tickets, event sold out. Try again at 4pm, resale tickets available from Live Nation. Plenty of them too at 3 to 4X the price.

I will rate Ticketmaster a zero. I purchased 2 Tony Bennett show tickets, and was unable to get a barcode on my E-ticket. Called Ticketmaster and waited 30 min before Anthony answered. Asked about the absence of barcode, Anthony said, "you are the few unlucky ones" that could not get the barcode. He confirmed every step I did was accurate and correct, but just "unlucky". For the 30 min. hold on the phone, Anthony said he will put my tickets at the box office for me to pickup. Waited another 17 mins for him to do just that. Asked about the 30+17 min hold, Anthony said, "it is the high volume" time. Ticketmaster had their employees trained to blame everything else rather than upgrading their system and training their employees to be more efficient. Will never deal with them again.

The past year I have attempted to purchase tickets through this website to no avail. No joke, for two of these concerts, we had three computers, and five cell phones going to try and get tickets... right at release time 0900 hours. Nothing. I either get stuck in refreshing limbo, or the message, "sorry, no tickets match your search." The website used to work. I know because I used it. It has gone downhill big time, to the point of being unusable. HMV has now into receivership so no Ticketmaster outlet available.

I logged on to purchase tickets to the Nickelback concert in Phoenix, AZ. I clicked on the "purchase by map" but I guess my finger accidentally hit the "resale" button which is literally right next to it. I simply clicked on 3 lawn tickets and hit buy. I ended up purchasing these tickets, not knowing they were resale (until after the fact) and were charged triple what the tickets normally sell for, and are still on sale for. I would like to call out Ticketmaster and Live Nation for not making it more clear about what is an official ticket and what is a "resale" ticket and not warning us that these were a resale product, and could be more than face value. Of course, none of their policies apply to resale tickets with Live Nation so we are out $40 bucks down the drain. Tried to get a refund as soon as I found out, but, they said "too bad". Will not purchase tickets through this company again if I can avoid it.

What am I missing? When did scalping become legal? I ordered and PAID Ticketmaster (Secure Tix) for tickets on November 7, 2016 for an event on 2/12/2017. I just received my tickets today (3 days before the event) and they were NOT the seats I ordered, they are on the side. I specifically wanted front facing seats. I called "customer service" and they told me that the seller could not fulfill the order so they "upgraded my tickets" to a closer location. I asked them why they didn't contact me to let me know that the seller could not fulfill my order so that I could cancel and buy different seats and they said "that is not our policy".

More evidence that Ticketmaster/Live Nation is involved in ticket scalping. My experience with the recent Seattle U2 Ticketmaster buying experience mirrors others on this website. Myself being online - at the open, registered, system ready to accept cookies, etc, etc. T/LN's system informs me no tickets available within minutes. Boatloads of resale tickets are available however, listed screen left, on the Ticketmaster website. I filed a complaint with the Washington State Attorney General's Office. I received standing. T/LN responded with the usual BS. Their response avoids the issue of scalping resales altogether.

This morning we logged on to purchase tickets to an event that went on sale at 9 am. 845 we sat at 2 different computers to ensure we'd get tickets. The screen refreshes at 9 am and immediately we're told no tickets are available. But aren't we "lucky" because Ticketmaster has an official partner called "Get Me In" which gave me the delight of being able to pay almost £300 for 2x £50 tickets. Not to mention the nearly £50 processing fee, and the £10 for delivery. Now, I realize I'm being ripped off at every step of this process, but £10 delivery for 2x tickets? That's a joke. I can ship an entire box of trinkets and gifts to family in the United States for around £15. I'm shocked and find this disgusting. Obviously, Ticketmaster gives a lump of its own tickets to its OWN site so it can overcharge us for these tickets.

My wife and I purchased tickets to the Journey concert in Tulsa, OK. We searched for our tickets and the resale list popped up more prominently than anything else on the page. We purchased these tickets, not knowing they were resale (until after the fact) and were charged double what the tickets normally sell for, and are still on sale for. I would like to call out Ticketmaster for not making it more clear about what is an official ticket and what is a "resale" ticket and not warning us that these were a resale product, and could be more than face value. Of course, none of their policies apply to resale tickets so we are out $45 bucks down the drain. Will not purchase tickets through this company again if I can avoid it.

What is the point of two different fees? The service fee and the processing fee. The service fee makes sense. We are paying for Ticketmaster's service but isn't processing the tickets part of that service? Or am I missing something here. In a few years from now are we going to have to pay an "ink fee" for tickets that are printed and mailed to us? I advise everyone to only use Ticketmaster if they absolutely have to. Until they remove this nonsensical imaginary fee, they are essentially robbing consumers.

I bought two tickets at the wrong venue in a different city. The venue had the exact same name as the venue in my city. I called Ticketmaster almost immediately and asked them to give me an even exchange for the two tickets for the same group at the wrong theater with the same group at my theater and Ticketmaster said no. Ticketmaster is a rip-off & I'll never use them again even if that means missing concerts. Ticketmaster makes millions, and wouldn't have lost one cent letting me have an even exchange. Their agents were rude and indifferent. Don't use Ticketmaster if you can help it, and if you do, don't buy insurance with Allianz because they are useless, and won't lift a finger to refund your money. Ticketmaster & Allianz are a team of crooks. Buyer beware!

Where to begin? I had the misfortune of using Ticketmaster to purchase U2 tickets, and I wish I would have read some of the reviews prior to doing so. Tickets went on sale at 10 am sharp and I found myself at my computer at exactly that time feverishly selecting sections on the arena map hoping to get a pair of tickets for this hyped show. As time passed Ticketmaster said that other fans had beat me to tickets in that section and I quickly moved on to the next section again searching for a pair of the "best available" seats in that section. That was a mistake. As it turns out when I finally did get seats, 3 instead of 2 as I had requested, they were over $500 a seat. With Ticketmaster's additional $84 fee per seat my bill was in excess of $1600. Wow.

After watching the timer count to zero and page refreshed I was disheartened to see there were no tickets available for the event. It was physically impossible for all tickets to have been sold in a matter of seconds. I was advised to go to a sister site where resellers sold them at extortionate prices (I did purchase one). Ticketmaster should not publically advertise tickets release date knowing full well that the only plausible way for customers to purchase said tickets is to go through resellers where you've sold them off in bulk to larger companies. Concert tickets should be for consumers and not corporates! :(

I attempted to purchase Katt Williams tickets online on Ticketmaster.com for an event that is scheduled to take place on January 21, 2017 and was unable to do so from any of my personal devices. I attributed this issue to not being on an actual computer. I then tried to purchase tickets from my work computer and still was unable to do so. After waiting on hold for 20 minutes to speak to a representative, I purchased tickets on December 27, 2016 for my 10th Anniversary on January 19, 2017. I chose to have my tickets delivered to me through an email so that I could print the tickets and present them to my husband as his gift. The day before my anniversary I went to the email that I believed contained my tickets and found that there was nothing attached.

I purchased two tickets for a hockey game via Ticketmaster. I received the incorrect tickets and they would NOT change to correct tickets, or refund my money. Customer service is not helpful and downright rude!! Now I'm stuck trying to unload two tickets I can't use.

Worst experience EVERY SINGLE TIME you log on to this stupid website. Somebody please come up with an alternative to take this monopoly out. They give you fuzzy pictures from other countries to click on like idiots to "battle the bots". I'M LOGGED IN TO MY TICKETMASTER ACCOUNT, I'M NOT A BOT. And then it just loads and loads and loads "Searching... Sit tight" and you don't want to refresh the page to "lose your spot" but you know something has obviously not worked properly. Meanwhile SOMEHOW scalpers have managed to order tickets already and put them up on eBay or Stubhub before you even get an option at seats. Pay these stupid presale fees and for what? FOR NOTHING. No surprise that it's rated one star by others too. I wish I could just go and wait in line somewhere for tickets. Instead Ticketmaster and eBay get richer and richer off of our dime.

Ticketmaster never ceases to amaze with its poor service. Unfortunately, for the tickets I bought, I could only get these through it. Bought resale tickets, which on its site clearly said instant email download. Then I got several emails from Ticketmaster that the tickets were available, and event reminders. So I tried to print them, but could not. Phoned and went through what has become the standard delay tactics by bad companies who hope you will give up and go away. Rep said "oh, they are resale tickets" (which seemed to suggest that meant something, but he later said it was not relevant). He then said the tickets could not be printed until 48 hours before the event. He said that is to protect against scalping. That's rich, given that is exactly what Ticketmaster did to sell me the tickets.

Christmas time 2016, we flew to Las Vegas. On the 28th of Dec. 2016, We bought 5 tickets for Eiffel Tower Experience at Paris Las Vegas. The tickets are listed for the night show of 29th Dec. 2016, we chose for eTicket delivery. Yet no eTickets were delivered. In the afternoon of 29th, I logged onto the Ticketmaster website trying to print my tickets. However it listed as past event and as a result I could not print out any tickets. I called Ticketmaster. After nearly one hour phone call, I was told the event agency communicated the wrong timing information and as a result it was listed as past, even though at the time of the phone call, the event is actually still ongoing, however Ticketmaster was not able to re-list it as on-going because of technical reasons. I was promised to get a refund.

I bought tickets from their website and instead of allowing me to choose my tickets, they chose them for me and I was not able to sit by the aisle for my mother who is claustrophobic. You are only able to see the seat information AFTER you put in your credit card information. Totally deceitful, unfair and unreasonable and said their resale tickets are posted by private and confidential owners and so I asked them to contact directly since I purchased from their website and they should assist or guarantee the satisfaction of the purchase. They would not even attempt to contact them to explain the situation and move our tickets only 4 seats down.

Ditto to everyone else's complaints on resale tickets. Purchased tickets and they were switched to a higher level. Called customer service and she admitted if you change tickets and hot refresh new tickets populate to purchase. What a scam. Paid $58.00 for a $20.00 ticket in nosebleed section. The ones who lose are the kids who wanted to see the Monster Jam up close. Placed on hold when asked to speak to a manager and never transferred. Shame on this company. Like other disappointed customers will share this story everywhere I can. Signed another good consumer getting screwed.

In a perfect example of no good deed going unpunished, I tried to buy five tickets for my out-of-state family to attend the Alamo Bowl this year. I'm not going to attend, but I wanted them to have great seats near other fans of our team. The online "map" to buy tickets was pretty wonky and kept stalling, so I downloaded and used the App for my phone. I found a great set of seats, all sitting together in the upper club section (perfect for my 78-year-old mother). Going back and forth between my computer and the App, I confirmed that these seats were the best deal I could find and would put my family squarely on the PAC-12 side of the field (our team side). The "map" on my laptop was horrible at updating, so I chose to buy the tickets on the App.

Ticketmaster are allowing people to sell ticket at any price they want because they label it as platinum ticket. I ended up buying these platinum ticket online @ 175 each & didn't know they come with no perks. I called to find out that there were no perks with these tickets. But they have standard tickets in the same section same & same row that can be bought @ $60. They say these tickets are not resale ticket but are selling at resale prices. Very disappointing as a customer.

DO NOT PURCHASE RESALE TICKETS FROM Ticketmaster!!! I just bought two tickets to the Dierks Bentley concert for my wife on February 3rd, 2017 at the Scotiabank Saddledome in Calgary, Alberta at an (unknowingly) over inflated price! After realizing this, I looked up their refund policy on their website which said 72 hours (so I thought)... I called Ticketmaster for a refund. After spending two hours on the phone with them, I am forced to take the hit for double what they are worth!!!

Very easy and convenient way to purchase tickets. Call them, tell them what you want, pay for it and done! Simplest way to purchase tickets.

I purchased four tickets through TicketExchange by Ticketmaster for a Winnipeg Jets VS New York Rangers hockey game. I assumed I was paying face value for these tickets which ended up costing me well over $800. Only when I finally opened my e-mail from Ticketmaster in order to print off my tickets did I find out that face value for these tickets was $129 each. On top of the $50 mark up there was a ridiculous $130 service fee (who knows what that's for). In the end I essentially got ripped off for over $250. Had I known they are able to mark up resold tickets as well as charge you a bogus service fee, I would have avoided Ticketmaster all together. I strongly advise not using TicketExchange by Ticketmaster. Only people on classified sites like Kijiji and people reselling on social media will get my business from now on. Hugely disappointed.

I purchased a ticket for Mariah Carey: All I Want for Christmas Is You and I inadvertently bought the ticket for the wrong date. I have been trying to get someone to change the ticket date for the correct date and no one gets back to me. I also tried to cancel the order but you can't. I will never use Ticketmaster again for anything.

Because of so much identity theft, the process can be time-consuming. The process was done online. It took 30 or longer to purchase tickets. Identity theft have made the simple things complex. They take great effort in protection their patrons assets.

The handling fee is too much. Visit website, check venue and artist, preview seating by cost, select and purchase. Process easy. My challenge is the handling fee.

I don't buy tickets. I wish Ticketmaster would let you see price of ticket before you join.

I was on hold for almost 2 hours and then had to leave. Never did get through. Their system crashed due to so many people trying to get tickets at the same time and it just left us hanging to wait to try and get tickets with no explanation. When the system locks up due to too many people trying to get tickets at one time instead of just let people hanging for literally hours, you need to have some type of warning come up stating system has crashed.

Purchased tickets for Paul McCartney for two people handicapped for $250 plus $40 for front row floor seats. Went to the venue and the tickets we picked up at the office wasn't the seats I purchased, they were far from front row and weren't even on the floor. I then complained at the venue and was told to contact Ticketmaster. Contacted Ticketmaster and they said there was nothing they could do about it. Contacted The BBB and free MONTHS of trying to solve the problem they said they couldn't help me cause Ticketmaster doesn't belong to their company. Be aware when purchasing tickets through Ticketmaster.

The website isn't easy to use. It could use an update. Search for tickets, find right event date, time, place; then you enter how many tickets and type. Then click to prove you're not a robot and then try to figure out the map to see where you'll be sitting or standing before the timer runs out. Purchase tickets putting in email, credit card, name, and address before timer goes off. Or you have to search for tickets again. I wish the site was easier to use.

Ticketmaster has never been a problem for me that is why I continue to use them. I order my tickets online and they come in the mail or I print them off right then. I don't go to a lot of shows but when I do I use Ticketmaster. I find it is very easy to order and get tickets with them. I have never had a problem.

I spent 45 minutes on the phone today trying to get a simple receipt for an order I placed last week for over $250... still waiting to receive it. Hopefully they get the email correct this time. Highly do NOT recommend this company. If you have to order through them - order online, as the agents are completely useless.

After 40 minutes of screwing around trying to get into my account to buy concert tickets for Eric Church the best available are nose bleeds. Couldn't even get them off full website because it was jammed up. They will never have to worry about someone hacking them and crashing their site because they have done a pretty good job on their own.

Finally, after 10 or so email exchanges, the issue could get resolved.

I had to give 1 star because there's no option for no stars. I ordered tickets to TobyMac with extra $10 for parking pass. No pass was in my package. First they tell me that they don't do that, then she said it's there ready to print. They told me I could pay again and get pass which I wouldn't do because already paid. Then they asked for order number and when I gave it, the next email from them said I gave wrong number, which I reviewed my email and had given correct number. Many back and forth emails stating different information every time.