Ticketmaster Reviews

Ticketmaster is the worst 3rd party ever and the Al Hirschfeld Theatre agreed that I should never use Ticketmaster again... which I WON'T. I am so disgusted that Ticketmaster purged my order so that NO ONE can help me exchange my tickets. There was a snow storm on January 24th, 2016 at 2PM (EST) and Ticketmaster guaranteed (ALL OVER THEIR WEBSITE) that I could exchange my tickets due to the storm within 12 months of the show's date.

Ticketmaster for a concert in Louisville, KY. While I have used them for tickets many times I have been ripped off with their parking deception. The lot was many blocks from the theater and when we arrived after 6 we were told that parking is free after 6 at that garage. When I called for a refund they refused. Don't ever buy the parking pass when purchasing concert tickets from Ticketmaster. After calling of course they will offer no refund. Ripped off!

I bought tickets to the Kevin Hart Laugh Out Loud tour at the Center Stage in Atlanta, GA on Thursday, October 20th, 2016 on October 5th. Shortly thereafter several of my friends wanted to purchased tickets as well, however they were now sold out. I had already received a confirmation as well as printed out my tickets. Tonight as I was browsing through my emails I noticed that I received an email on the 13th, which cancelled by order and refunded my money as they oversold the venue. I called Fan support and initially they were nice and apologetic. However they transferred me to someone else who stated that it is what it is and hung up the phone on me. Bad business I say... What would have happened if I just went to the venue with my tickets on Thursday. I would have been totally embarrassed.

I'm gonna try to keep this short and to the point. This is probably the only review I've ever written and that speaks volumes about how bad my experience was with this organization. To start, I purchased a vip ticket for 125 dollars thinking it was for meet and greet with Korn. I have never used Ticketmaster before and their website is misleading in the product description. Upon calling the day of the concert to inquire about what I was entitled to, I was informed that I had VIP for early entry only. This was useless to me as I couldn't enter early as I had plans with other friends. I called Ticketmaster to try and switch my ticket, granted I had purchased the insurance for my ticket and thought this would be no big deal. I was wrong. I was transferred about 3 times from Ticketmaster to insurance and back. Insurance would take 10 days to get my money back and the regular pit tickets were sold out so I was basically told I was SOL.

I purchased in April fan presale tickets for the 10/5 Sigur Ros show in Brooklyn. Ticketmaster website announced those tickets had the best value and were the best available tickets. That statement convinced me to waste 30 minutes of my day refreshing my browser and identifying lakes and letters in ridiculous captchas and end up paying $724 for 2 tickets. 5 months later I visit Ticketmaster and I realized they were selling better seats than I bought, at half price. The pre-sale strategy was misleading and this is frustrating.

Way to crush dreams Ticketmaster. We bought what we thought was a platinum package which your website described as "meet and greet, lanyard, private song and cassette tapes with upper deck seating". We paid our $319 and thought that was that, back in June. We went to will call at #myrtlebeachouseofblues for the show yesterday to pick up our VIP passes with my vinyl in hand and a wedding card for some good friends whose friendship was founded on this band to be signed. Ready to meet Claudio Sanchez and the rest of the band after months of anticipation. I've been waiting for YEARS for this dream to come true. Listening to this band since 2005, dreaming of one day meeting them just to get told you sold us just "pew seating" platinum tickets. That we did not get the meet and greet, that we basically paid $319 for a bench seat... a bench seat? General admission was $60 for two.

This is going to be long so bear with me. I went online at 10am to get 3 tickets for a pre sale. I tried 3 times to order them and every time I would try to process my order I would get an error message about not being able to contact the server. I tried to call but could not get a person to talk to due to high call volume. After 30 minutes of this ridiculousness, I broke down and used the automated ticket line and paid for tickets that were not as good as the ones I SHOULD have been able to buy on the website. I emailed them that night to tell them about my experience and was told I could exchange them if I found better ones when they went on sale to the general public.

In July I was on Ticketmaster pricing out tickets with the new vouchers I received from a previous settlement. 1st of all the so called voucher list of eligible events was not functioning. I figured like any other respectable online retailer they'd give you a cost or answer on if your code or voucher is redeemable at check out. So I select 2 tickets priced at $750 a piece ($1500) to see if the voucher would go through. The only prompt I was given before being charged that amount was the 1 to see if I was a real person or not. The next thing you know it directs me to a "thank you for your purchase" screen. I was charged $1500 for tickets I didn't even want to purchase!

I paid over 1k to see 5 Seconds of Summer. They said that the tickets will be released 48 hours before the show. I logged into my account and the tickets are nowhere to be found. I bought platinum tickets. I called the platinum tickets department. A girl named Nicole answered. Apparently there is only 1 person working in that department because every single time I called back, she answered the call. I can't access my tickets so I ask her to email me the tickets. She said she emailed them. It's been 30 minutes and the tickets are not in my inbox. I paid so much money and the show is in 2 days and Ticketmaster won't lease my tickets to me.

I just got charged a $16.50 service fee, a $2.50 facility charge, and a $6.00 order processing fee, for a $40.00 ticket. That is 62.5% of the tickets original cost in additional fees. How is this not price gouging? This ** is straight up illegal, and Michael Rapino should be in jail for it.

I spent over $1000 for 6 tickets to see Bruce Springsteen at Gillette Stadium in Foxboro Mass. Due to badly needed surgery I cannot attend the concert. I explained them the situation and told them I live over 4 hours from the stadium and simply cannot physically make the trip. Ticketmaster won't refund my purchase price and they make it impossible to resell the tickets. They cannot be transferred through my account.

My daughter bought tickets to the Lady Antebellum concert in March of 2016 through Ticketmaster. We got to the event center and they told us there was no tickets in there for us. We bought 3 more tickets on my credit card thinking we could get it taken care of the next day and get our money refunded. Fast forward to September of 2016, we are still waiting for our refund. They say that they are not going to refund our money cause we were a no show. How can we be a no show when we bought 3 more tickets? I think 6 months of being patient is enough.

Ticketmaster is not the only one that is guilty of this but they all do the same thing. These past two days, I have purchased tickets for two concerts. I have purchased tickets for many years online. When I do the work to purchase them, what I don't understand is that for a $59 ticket purchased by the end of the whole 7 minute process another $16 has been tacked on to make this ticket now $75. For every show, sport, or concert there is a varying degree amount of fees tacked on to each ticket purchased... This is just plain old greed! When I go through the self check-out in the grocery store, I don't get charged extra fees to do the work.

I bought a ticket to the Janet Jackson concert last year when I moved to Washington. Of course when she announced that she was cancelling the rest of her tour, I contacted Ticketmaster for a refund. The problem is that since purchasing the ticket, I had closed my account with the bank that I used at the time of purchase. They told me that their policy is to refund to an account whether it's closed or still open and they have to receive the funds back from the institution in order for them to send me a check. On May 6, 2016, they said that they processed the refund. I've talked to the bank several times and they have stated that number 1 they have no way of tracking when funds are received for a closed account. If they receive funds and the account is closed they send them back. They have no way of holding on to funds that don't go into an account and they can't deposit into a closed account.

My Drake & Future ticket sold in July. It's August 25th, and I haven't got my money yet. I've been told various things to do by CS reps to NO avail. Really? Just mail my check. Each time I call it's something different. "Oh ignore the email that TM can't verify your account." "OK, so why did I receive it?" "Ugh, we don't know."

Purchase tickets for Guns & Roses final show at Qualcomm stadium in San Diego. Chose seats in Row A because front row seats are always best. Drove 2+ hours from LA to SD, get inside with no problem then get to usher for the section who says "I've worked here 20 yrs. There has never been Row A". Due to Guest Services office being closed nobody that worked for the venue knew what to do or offer any kind of help. We were told to sit in any open seat, only to be kicked out every few minutes when the actual ticket holder showed up. After about 1 hour of looking for help then musical chairs we had to find places to stand or miss the entire concert. By 11 pm we were simply exhausted from walking, carry our food and beverages, standing in walkways to catch bits of G n R.

Honestly, if you are going to sell a seat to a concert for $120 for a Bruce concert at Met Life Stadium, it would be nice to know in advance that a huge speaker would be directly in front of your face thus obstructing the view of the stage. Every other venue ALWAYS tells me if there is any type of obstruction, but not Ticketmaster. DO NOT sit in section 128 anywhere above row 10, or you will be staring at a tower with a huge speaker on top.

I can't explain how disappointed I am with Ticketmaster. I bought some tickets for Julion Alvarez and the concert was cancelled. I drove 4 hours and rented a room just to find out concert had been canceled. Ticketmaster failed to notify me. I called ticketmaster and they said they had found out about the cancellation 2 days prior to the concert but failed to notify me. They made me waste time and money and now they just want to give me $50 in credit.

I purchased 5th row tickets via Ticketmaster.com and their site labeled those seats, and others in the same section, as "Meet and Greet VIP" and sold for a high price. It was 3 weeks later when I went on Ticketmaster.com for the same show to see what seats were available.... Ticketmaster had the same seats in the same section available that were previously marked as Meet and Greet VIP now as "Standard Ticket" and the price jumped again. When I got to the show there was no Meet and Greet with the Band at all. Ticketmaster are liars and just out to steal your money any way they can. They also sold VIP seats on stage for over 1500.00 each and each ticket was supposed to include a signed guitar and did not.

I bought tickets from a private seller for an outdoor concert that ended up being cancelled because of weather. Ticketmaster won't refund me the money for my tickets because they said they were originally bought online. I have the hard tickets in hand and they know they were never resold on their fan to fan platform. I've received nothing but nonsensical answers and two outright lies from them. They've told me that they advise not to buy tickets from sources other than them. However there is nothing on the ticket that states that or tells you in cancellation situation they will not refund money to the ticket holder. They also told me that they didn't have any way to refund the money. This is an outright lie. If I had bought the ticket from the concert venue they would have refunded the money at the venue.

Live Nation/TicketMaster rewards its regular customers who purchase "reserved seating" tickets in advance, by selling the same tickets, to last minute buyers, for half the price!! I bought tickets to Joan Jett, Heart, and Cheap Trick for $55.50 ea. I went back in to grab another ticket... and the seat directly beside me was available for $25 on 7/26/2016... Day of show $30.25!!! In fact, the seats available in a section better than mine were also highly discounted!!! They simply told me, "We reserve the right to change prices. Sorry you feel this way."

I purchased a ticket for San Diego charger and Arizona Cardinal on 8/19, $142. I called back for the cancellation and refund. They said I did not buy it from them. Then I called back, I went through the phone process, it found my ticket. This time they said my ticket is not refundable. On their website it says you can get refund before a week from the event. If there is no refund they should ask the purchaser to accept no refund before buying it. I will never buy ticket again from Ticketmaster. I select the purchase from going to nil.com from there I selected Tickets and I thought it is best way to through NFL.com to purchase tickets.

I purchased seats to the Coldplay concert at Soldier Field in the VIP section based on the original posted seating chart online. Our seats were in a small section between the main stage, catwalk and backstage so we could see the band from all directions. Pretty sweet tickets, so we thought. Three weeks before the concert our seats dramatically changed. The Ticketmaster site states venue layout can vary or change before a concert; however, Ticketmaster does not disclose that there is a high probability for seat layouts to significantly change; therefore, the original concert experience purchased may become null and void. I paid $495 per each ticket and because they were in the VIP section they could not be exchanged or re-sold. Some VIP treatment!

I wish I could give Ticketmaster a negative 100 score. I went to buy tickets and was forced into a voice automated system that consistently misheard my works. Spent SIXTEEN MINUTES before I was able to get to a live operator to take my order - and then got charged a service fee of $4 per ticket. Frigging Unbelievable.

Customer service at Ticketmaster is absolutely awful. If I could give it 0 stars, I would. I have been waiting to hear back from a supervisor for over a month now. At this point I would much rather purchase tickets at a higher price from Stubhub than having to deal with Ticketmaster's ineptitude. AWFUL.

When I ordered, your website for Paul McCartney said cheapest seats were $113. I bought 2 for $152 each plus a "SERVICE FEE" of $38 EACH and a "DELIVERY FEE" (e-tickets?!) of $7.50. Then the newspaper said the cheapest seats were $53 to $250. Our seats were at the opposite end of the arena so we couldn't see McCartney even with binoculars. Huge speakers were hanging from the ceiling and obstructed our view of the jumbo-trons so we couldn't even see THEM. Then people by us said they got their tickets for $65 each. Never again, Ticketmaster! Order number on tickets: **. Order # on email is: **. PIN IS **. WE WERE ROYALLY RIPPED OFF! We deserve a refund.

I used the ticketmaster mobile site to purchase tickets and attempted to add vouchers before finalizing the purchase. I have many vouchers/discounts from their class action settlement and so I added one of the codes and hit confirm. There was no notification regarding whether the discount was applicable or if it would be added. It was simply dismissed and I was charged the entire cost without any consideration of the voucher code. I tried to contact customer service who attempted to put the blame on me in multiple ways without looking into the veracity of my complaint.

Save yourself the hassle of using Ticketmaster and use other ticket provider websites. I have had multiple problems trying to use Ticketmaster. When you contact customer service they are very helpful but as soon as you hang up the phone nothing actually gets done. I have now called customer service three separate times and have been assured every time the problem has been fixed when in fact it has not. Anytime I use the website I have nothing but problems with it.

This is a joke - I will NEVER buy from Ticketmaster!

Ticketmaster claims that they will refund your ticket or provide credit if a show is cancelled or rescheduled, but they require that you wait four weeks and then deny your refund. This prevents you from disputing it on your credit card! Beware of Ticketmaster! All I wanted for Christmas was tickets to the Def Leppard concert in my area. I was so excited! Unfortunately, they cancelled the Friday night show. Months later they rescheduled and I held on to my present because my seats were great. Unfortunately, it was rescheduled for a Thursday night. The day before the show, my military husband was given orders to fix an aircraft. I called Ticketmaster several times throughout the day, but was unable to get through. Finally, I waited on hold for over an hour and explained my situation. The customer service rep said it didn't sound like a problem at all and I would receive information from customer service in about 4-6 weeks on the refund.

On 5/20/16, I purchased 5 tickets through Ticketmaster to see Garth Brooks in concert at Yankee Stadium. The final cost of the tickets is $404.40. I chose the "E-ticket" option at checkout with the understanding that I'd be able to print the tickets at home. Due to circumstances beyond my control, I'm unable to attend the show so I found two friends that wanted to purchase 2 of the 5 tickets from me at face value. I found difficulty transferring or printing the tickets so I called customer service who informed me that certain venues have agreements that E-tickets may not be printed, transferred or resold.

I have purchased several dozen tickets (conservatively) from Ticketmaster since 1999. I received an email that I would receive vouchers and/or discount codes from them, which they never produced. This is after years of being ripped off by them.

Ticket Vouchers Are Slap In The Face to Class Action Recipients - On 06/18/2016 I, like many others received 12 ticket vouchers good for 24 tickets to shows for Ticketmaster overcharging me for tickets purchased from 1999 to 2013. At first I thought, this is great, until I tried to redeem some of the vouchers. I am from the Boston area and was totally unable to redeem any of my vouchers for local area concerts at venues such as the Xfinity Center, DCU Center, Blue Hills Pavilion, or the Hampton Beach Casino Ballroom. This is a total outrage! Whomever agreed to these terms did the plaintiffs a great disservice. At this point, I would rather have had a cash settlement than these useless vouchers. The lawyers in this case were paid in cash, and so should the plaintiffs. Another fine example of our justice system in action - NOT!!

Neither company is taking credit nor providing resolution for a purchase made on 5/11/16. I was assigned seats by TicketMaster on 6/4, and Groupon says they are my seats, however, TicketMaster says they show no such "purchase" nor "assignment". As of 6/17 my tickets were still showing as available on the TicketMaster site. Today (6/22) they are not. I fear my seats were double sold and I will show up to the circus with my young child and someone else will be in my seats. And with TicketMaster as the "official" ticket-seller, I'm sure the person holding the TicketMaster ticket vs. my "assigned seat print-out G-Pass", will hold more merit.

I went online to purchase tickets for Hamilton which became available at 10:00 a.m. on June 21, 2016; I chose my seats and clicked on the icon to complete the purchase; a notice appeared that stated that there was unusual activity and that it would be 20 minutes for my order to be processed. Over the next 45 minutes the waiting time kept changing from 20 minutes to more than 45 minutes. Finally, after 45 minutes, the notice indicated that my order would be processed in less than 3 minutes. At this point, the screen disappeared and I lost my place. I tried several times to purchase tickets after this, with no success. For its HIGHLY OVERPRICED FEES, Ticketmaster should be able to provide better service. I only use Ticketmaster when there is absolutely no other alternative.

I purchased 4 tickets to Beyonce's concert at Citi Field on 6/7/16. I purchased American Express presale tickets for $200/ticket. At the time of check out, nowhere did it indicate that these tickets were limited/obstructed view. When I went to print them out, they were marked Limited View, and indeed the sound system completely blocked our view. A real disappointment considering I paid $800 for the concert.

Should be renamed to TicketTouter. Johnny on the spot for the alleged "Citi" presale for concert tix. Picked my seats from the seat map, then whamo, tickets get taken away and I'm redirected to their bogus "find best seats for me" mode, pretty sure know what's "best" for me. After all that baloney tix are now no longer available for the "Citi presale", period. Dropping Ticketmaster and Citi while I'm at it, last time TM will screw me over on tix. Ticket touting "should" be against the law. Touting is a ten dollar word for scalping, and scalping is illegal. They buy up premium seats then list them on their site at a highly inflated rate. Fact they are guilty of it, a very famous band whom I'll not mention has proven it in their country and is pushing for legislation to have it stopped. Shamefully US lawmakers could care less. Don't care what pay now, as long as TM doesn't get any of my money.

I just tried to buy tickets from the latest block of "Hamilton" tickets to be released. After trying several dates, I thought I hit the jackpot -- the site told me I had found two tickets (specifically, March 8, 2017, Row T, Seats 12-14). I started the check-out process, but when I clicked on "card info," a screen suddenly popped up saying, "Sorry, that request could not be processed." And that was it. There was no chance to recover those tickets without restarting the search process, and too much time had passed to find tickets to any other performance. (And I tried.) Thanks a lot, Ticketmaster.

How Ticketmaster scammed me for $1060.02. Beware when you purchase any ticket through these thieves. It all started when my wife wanted to see Andrea Bocelli on June 4th at the San Jose SAP center. So we asked our married children who live in the SF Bay Area if they wanted to attend with us. We live in San Diego and when heard back from our children and spouses that Sat June 4th would work I went ahead and went to the Ticketmaster site to buy 6 tickets together. It was my first time buying tickets from them and ran a search for 6 tickets together and I wanted them to be under $200 ea.

OK, this is really bugging me! Please share so more people can boycott or complain. Squeaky wheel gets grease! They need to be stopped! First of all, Ticketmaster, you are a piece of crap!! Secondly, here's yet another reason why! The way the Tragically Hip concerts in Canada were dealt with was criminal! At 10am you claim to be sold out??? How the hell does that even happen? Now I've discovered you are messing with ALL tickets and concerts! I am not even a Hip fan so I'm not whining for not getting tickets but some true fans will be left without.

On the 27th of November I purchased 2 tickets from Ticketmaster to see Coldplay. I had to buy more expensive tickets than I wanted to as the cheaper ones were sold out. I paid 245 for two tickets which would guarantee good seats in the stadium. When I received the tickets I was furious to see 65 per ticket printed on them so I phoned up to query why they only had 65 on them and no mention of Ticketmaster platinum. I was told that all the tickets had 65 printed on them and I was assured we had premium seats, so I accepted this explanation.

Ticketmaster is the worst website for buying tickets. It gave me a hard time for buying one ticket. It was a very time-consuming process, not a user-friendly website, and difficult to navigate. I got my ticket for a cheaper price from another website! Ticketmaster is overrated for no good reason.

I entered what I thought was the Ticketmaster site and proceeded to purchase tickets for the Janet Jackson concert in PA. Unknown to me I was actually purchasing tickets from a third party site. Why would this happen? In any case, they refuse to credit me for the tickets I purchased even though Janet has cancelled her February date and now cancelled her late August date and may reschedule sometime in the future. This is unacceptable and something should be done about it. How can a company take advantage of this segment of the populous and get away with it. I will never purchase another ticket for either of these companies and I will recommend everyone I know to do the same. Channel 2 & 7 New will be doing an expose on this shortly.

It was more than three months trying to solve a problem. I made five calls during these three months. And in my last call I was waiting on the phone for more than five hours to speak to a manager and they ended up disconnecting my call. Today have not resolved my problem. Is the worst company that exists. I'm going to communicate with the Business Bureau service to settle a complaint. I can't believe that even looking for online can find the telephone number of HR. And the managers refuse to give it.

When people look up tickets and the prices what it suppose to be through Ticketmaster, you shouldn't have a third party and then turn around and say I didn't order my tickets through Ticketmaster and then act like it's funny. And say third party isn't through Ticketmaster. Ugh I called the site number. Guess I will know next time if I'm talking to a third party!!!

When I used a cell to purchase 4 tickets for the Lion King at Minskoff Theater 200 W 45 NYC, I was advised by telemarketing agent that my seats were in the orchestra seating but I was in the middle on the right side to get good seating with a good view, seat # j10,12,14,16 but that was MY MISTAKE, because I should have been to see in the website where the seats were to tell that the agent was lying. When I arrived at the theater the usher show me the seats. They were all the way to the right realizing that the agent misadvised or misinformed me truthfully with poor seating, which I called Ticketmaster, their customer service & BBB of California to no avail. I know there are recordings of conversations & followed up the agent that lied & misinformed me with the truth. Anyone out there please be careful about any agent (especially Ticketmaster) giving you seating & before purchasing. See the website.

If there is zero star I will rate it zero star. Horrible customer service. Waited 45 minutes online and no one can speak with. Re-sell my ticket and never received the fund. Worst experience ever.

Got on at noon and hoped to get seating to see Dolly Parton... They disabled the map feature as people were buying a lot of tickets. Tried calling them and got nowhere and had to deal with the computer voice and waiting on the phone. I would have gone VIP but the prices for that are shameful. After over an hour... I gave up. Other people have complained that seats they found were not very good. One person said that she went to a Ticketmaster location and was unable to find anything. Seems shady to me that other fans cannot get good seats after the pre sale ends. I am fed up and will never go to a show again... Ticketmaster is terrible.

Horrible customer service. Cannot speak with anyone who will resolve my problem. Horrible Horrible Horrible. Waiting 30 minutes on the line. Horrible customer service.

I am trying to purchase presale tickets to a concert using Ticketmaster and have a Ticketmaster gift card which I would like to apply for $25 (the total price is around $100, so I would pay the rest with my credit card). But they will not allow me to apply it to the price of the tickets unless I wait until the tickets go on sale to the general public. The first representative told me I could purchase the tickets with my American Express card, then later try to get my money back. This sounded like it would probably be a problem later when I try to get the credit, so I asked for a manager.

I contacted the concert promoters & they were able to initiate a refund on the price difference.

I purchased 3 tickets in February for the Shinedown concert in May at the Prairie Capital Conventional Center in Springfield. When I purchased the tickets, I used my debit card to pay for the tickets. No problem whatsoever. I put 2 tickets up for sale and eventually they sell. I put my debit card information in as well as my checking account information so I could get paid for the tickets I sold. From the time the tickets were sold I've received 5 or 6 emails saying that my debit card can't be verified. I called TM each time and like everyone else had to wait for more than a half an hour before I was able to speak to anyone. 3 of the 4 times I called I was told to erase all my information and put it back in. So I did that and I'll be damned if I didn't get another email saying they couldn't verify my debit card.

Avoid Ticketmaster at all costs. Purchased tickets for specific seats to the Penn & Teller show in Las Vegas. Upon arrival at the show we were directed to seats totally opposite to the ones I had picked. I complained to the usher, but he insisted these were the seats shown on my tickets. The seats were directly in front of the jazz musician who played throughout the show. We could not hear Teller or maybe it was Penn because one doesn't speak at all, over that piano throughout the entire show. There are numerous complaints about this company and they should be shut down.

For months we have been getting emails for a Rod Stewart at the Sands in Bethlehem, PA. We received emails with a pre-sale code to get advanced tickets. This code never worked, not even when we were only seconds after the sale started. By the time the General Admission tickets went on sale (again, we were online exactly when they went on sale), there were none left. The Sands, Rod Stewart, and Ticketmaster seem to only want to have events for select groups and ticket scalpers. Ticketmaster is a monopoly that should be disbanded and Rod Stewart, the Sands, and all other entertainers need to stop enabling them.

My wife is heavier set so I asked about what seats had a lot of stairs or if there was a platform. A week before mother's day. They auto emailed back saying 48-72 hours. 3 days later they emailed if I still needed help reply to this email. I did. 2 days later they sent another email saying basically the same blow me off. Don't use them, there are other sites. They are a joke. Btw mother's day was today, no tickets.

I put tickets for re-sale in their new re-selling platform. It looked just like TicketLiquidator and StubHub so I gave it a shot. As the seller, they charge you a very huge percentage for the service - fine, I understand that's part of ensuring all parties are protected and circumstances prevent me from going to this event anymore so I don't mind taking a hit and selling for less than I bought them for. After months of my ticket not selling, I put the tickets in a different website as well to see which one would get me results. I was notified they sold on the other website and that very second I went to Ticketmaster to cancel the listing - except it said my tickets had been sold.

This website is severely flawed. The amount of times I go on it to purchase tickets and then I go through all the steps for there to be a "Sorry, something went wrong. Please try again" error message is mind-boggling. Then when you go back to re-do, you have to match all the pictures again to make sure you're not a robot. Then you finally get back to the find tickets portion and sure enough, seats are nowhere near as good as when you first confirmed. EVERY TIME!!! I HATE TICKETMASTER.

I ordered tickets (camping) for a show at the Gorge Amphitheater for 2016 Sasquatch Festival. I received an e-mail to "verify my address" for shipping. I wrote back and also called asking them the method I was going to receive the tickets and tried to explain to them that the way in which they were going be shipped determined which way that I would answer - we do not get mail delivered to our local addresses and are required to use a PO Box (different complaint about how lazy our postal workers are), if it is coming UPS we use our physical address.

I purchased four tickets for the June 26th, 2016 Reggae Event with Burning Spear. The tickets I received did not have the row I had selected. When I did the order, I specifically chose Section M1, Row 2 and seats 1-3-5-7. I have been to the Hollywood Bowl many times in the past so I know the seating arrangement. I wanted to be as close to center (Section M1 or N1) and be as close to the stage as possible. I know exactly what I ordered! I received the tickets and lo and behold, I get the right section and the right seats but I'm now in row 18! How does that happen? I spent good money for those seats plus an extra $7 for each ticket for a service charge?! So, I call Ticketmaster to ask what happened. I'm on my cell and have to go through the automated system and then, wait for over a half an hour, listening to the same old songs over and over again.

I purchased tickets online from Ticketmaster. When I got my Credit Card bill there was an extra charge for insurance thru a third party. I did not check the box and when I called Ticketmaster to take the extra charge off, I had to call a third party. Should just be able to purchase tickets without problems and have to call a third party to fix it. I won't book thru Ticketmaster again. This was my first time.

Went to a local Ticketmaster to purchase tickets. Thought it would be better than online. Event was $25 dollars per ticket... So I purchase 3 tickets and they tell me $105. I asked them how seeing tickets are $25. They tell me Ticketmaster adds on an $10 charge per ticket for convenience... Who is this convenience for??? Obviously not the consumer. Won't be doing this again...

I was attempting to buy Garth Brooks tickets in Grand Rapids, MI. I was online at the exact time they went on sale. After a ten minute hold it finally gave me tickets, which were not great, but I took them anyway. When I went to print my receipt I noticed the time had changed from 7pm to 1030pm! Contacted TM through chat, they said that due to high demand shows had been added and that the system was offering me the best seats it could find. He claimed that there was box that should have come up alerting me to the fact the tickets were for a different date (time) and that I clicked continue.

I bought tickets for lion king on January 6, 2016. The show was canceled because of a winter storm. It's already April 13 and I still waiting for my refund $634.00. A lot of money. We wait 25 years to afford to go to the show and now we can't because of bad customer service. I explain 20 or more time what happen. Not our fault the show was cancel. In March 14 they told me that I have to wait 4 weeks. I went to Ticketmaster on Monday April 11. They still told me that I have to wait until the end of May.

I bought two tickets from Ticketmaster's resale, they were the cheapest I could find. When I bought them my bank account was automatically deducted their charge for the tickets and my purchase was automatically canceled. I called them and asked them "why did you guys already take my money yet didn't give me the tickets?" And they told me that it was because my purchase was canceled since it wasn't verified and blamed my bank saying that my bank thought it could of been fraud. So I called my bank. Told them what was going on and said "well we can dispute the charges with you. Just add ticketmaster to a three way call" and said "okay can you guys hold for a half hour because that's about how long they take to even answer." They said "max is 5 minutes" which I understood so I said "okay I'll call them then give you guys a call."

I purchased my tickets for the Atlanta show through Ticketmaster and they refuse to refund. I bought during pre-sale but they say my ticket is a resale ticket. Their site does not tell you that you are buying resale tickets until after you pay for them. Now they will not refund me for my money. It should not matter. I should not have to be forced to wait until 2017 to see if a concert will or will not happen. They got my money and I should be refunded based on breach of contract. I paid for a service I am not getting.

I purchased tickets before I was in a wheelchair. I had an accident which has left me in a wheelchair. Rang Ticketmaster to see if there was seats open for wheelchair access. There was but they couldn't swap my tickets over. They said I had to sell them and then purchase the wheelchair tickets which were $100 more than the tickets I had paid for. They then turned around and said it's my own fault for being in a wheelchair. Absolutely disgusting! Will not be going through them ever again!

Ticketmaster purchase system in the USA and support is the worst I have ever experienced and in the end I could not get the tickets, could not contact Ticketmaster but was charged $125 USD for this terrible experience. Unbelievable.

Trying to buy theatre tickets for my mom, online or on the phone and I've spent about 2-3 hours to no avail. Front of the line is a joke that keeps going in circles to get me to apply for a new card when I already have one. Try to get a customer representative that's not a robot on the phone - good ** luck! Talk to a friendly rep during regular hours (at right). 1-855-985-5000 - This phone number goes nowhere. It will only recommend you call their automated line, and then hangs up on you. WTF?! I never review anything, but felt I had to vent somewhere. At a loss for words as I cannot imagine a worse experience trying to buy something so simple.

The Ticketmaster website does not make it clear that you are paying for parking instead of an event. I went through the official site and even picked out best available seats on their chart. My e-ticket had an event seat location printed on it. When I tried to go to the event, the pass would not scan correctly. I had to buy another ticket for the event. The first ticket cost me $45, the second $29.50 for bad seats. The website is misleading.

I recently attempted to purchase pre-sale tickets to Luke Bryan at Gillette Stadium. Prior to that I had the exact same experience trying to buy tickets for the Mohegan sun show. I was signed into my Ticketmaster account as well as my fan club account to purchase tickets. Within SECONDS the first of 2 shows was sold out, and I was immediately redirected to a resale page, where I could get tickets but more than 3 times the face value. Tell me something? How can you claim a show is SOLD OUT, and then immediately have hundreds if not thousands of tickets available for resale? Sounds like a scam if you ask me!!!

I bought tickets to PromoWest Fest in Columbus, OH. It's in July. I bought them about two weeks ago and chose the payment plan option because they're expensive. Now I realized I couldn't go to this and it's 9 hours away so there's literally no way for me to make it out there. I called customer service to cancel the order and refund me the first installment of the payment plan (I had only paid the first of 3 installments). The lady tells me she can't cancel my order.

It all starts with my Mother a 75 year old uses ticketmaster system to purchase tickets for 8 year old and her to attend. System fault? Price suggests $65 dollars then when purchasing jumps to $316. After 35 minutes on the phone I was told that it had been escalated through Ticketmaster which took 2 days. I then followed up and it was only then I was told there was nothing we can do. When I requested why it took so long Matt ** Ticketmaster's customer service lead, hung the phone up in my ear. Not good enough Ticketmaster.

Showed up with my tickets purchased online at Ticketmaster, someone else was in my seats with my name on their tickets. They purchased through StubHub. I contacted TM and they first accused someone in my house (husband and two young children) of selling them on SH. Now I am dealing with the ridiculous fraud dept. with conflicting information from their reps too! I think I smell something fishy going on at TM and they don't want anyone to know!

I bought 2 tickets for Garth Brooks in Hamilton concert for the Saturday night 7 p.m. show before any other concert dates were announced for Hamilton. I clicked '2' for 'best available' the second tickets went on sale. They sent me tickets for Friday night. I had to pay for 2 more tickets for Saturday night when at the venue. There were multiple groups there that night that had the same problem as me. I will be looking for these groups on social media because Ticketmaster's response to me was 'no refunds'. They sent me the tickets for the wrong day. How can they argue when we complain as a group and they can check our tickets and see none were used on the Friday night?

I wanted to purchase tickets to the Royals/Rangers game at the Alamodome for March 19. I clicked on the link to purchase the tickets for the 3.19.16 game. However, the game I received was for March 18. After I received my email confirming my purchase and saw the wrong date I went back to look at the link and after viewing over and over I realized there was a glitch with the link. The link to purchase tickets on 3.19.16 was actually the link to purchase tickets to the 3.18.16 game. Immediately I attempted to contact Ticketmaster and now three days later I still get the same message. "All the customer service agents are busy, please try back another time!" The day of the event when I went to the Will Call window there was a gentleman in line next to me that had the same experience. He was out the price of one ticket, I'm out the price of four tickets and $195.59 because of a glitch on the Ticketmaster website! I will be filing fraud charges!

This is my first time to buy the tickets on Ticketmaster. I want to buy 3 resale ticket, but when I click the row on map, and wait to choose seat number, it pops up a window to ask me make registration. When I finished registration, it tells me the order is placed. My god, it sell me almost one row!!! 9 tickets!!! They put qty in gray area, not easy to see. There is no a final review session for your order!!! I was told by customer service that the only way is to resell them out, but it only left 12 hours. I have to decrease price to sell them ASAP. I paid for $1000 for this mistake. I am misled by Ticketmaster but they still charge you the service fee for every transaction!

Tickets went on sale at 10:00 AM. I had the window open. I watched as the seconds ticked down until 10:00 AM. The very second I could, I clicked to purchase tickets. It said "Searching... sit tight." for literally eight hours. Then I had to leave work. I called after about two hours to hear it was sold out, but still the website told me to sit tight, so I did. Sure would have appreciated being told to stop freaking waiting. Clearly their bot check is broken and, as usual, everything got eaten up in literally two minutes. Not cute. Not fair. Outrageous. Outrageous to have to pay close to a grand, now.

So the tickets started out at $20 and a timer in the bottom left corner. After completing each page the price went up and up and up! On the final page that said $40 I hit the "Confirm Purchase Order." It then charged me an extra $5 fee! The site is a racket! Hidden fee after hidden fee. DO NOT USE! THEY ARE A SCAM! I had to pay literally double the price for made-up redundant fees! Don't make my mistake. Go through a different site. That's the last time I use them!

Can I pick up my tickets and will call tonight? I'm driving an hour and a half to get there. They never showed up in the mail and I ordered them 32 days ago. Haven't received a response from my email last night. I'm now over my limit for my cell phone minutes and paying fees for that too because I waited 20 minutes listening to bad music on your automated answering service last night. Long story short I just need to know if I can get my tickets tonight at will call in Syracuse at the Carrier Dome or not.

Went onto Ticketmaster to purchase tickets to an upcoming event here in Boston. Because it was just announced it was rather slow. They wouldn't let me select my seats because they kept saying that it would be faster if they did it, WRONG! Their idea of seat picking for me found me NO SEATS! It was easier to pick yourself. When I finally got 2 tickets $15 each I rushed to check out and noticed the price of $54, so I looked at order details before checking out and the fees were outrageous. $4 here and $6 there and I wasn't even printing them out. If I wanted them mailed to me it was another $14.50, ARE YOU KIDDING ME! Buyer beware. They may be cheaper than other sites but that price is before all the FEES they try to charge you!

I will never purchase from Ticketmaster again in my life. I don't care if Jesus himself is performing any only Ticketmaster is selling the ticket. How can sooo many people be complete imbeciles!!! I was told one thing and received the total opposite. An agent totally screwed up my order. After days of calling and emailing I was able to finally get in touch with a manager whom actually listened to the call of the original screw up and was told I would be issued a refund and that I would have to settle for a later date in crappy seats!! Guess what??? I never got my refund!!! I have spent hours of my life trying to get someone to resolve this and everyone is completely clueless.

When purchasing a Zac brown ticket I got to the final checkout and it said "total price 50.25". I clicked complete order. The confirmation came to my email saying 90.25 was charged to my account. There was a 40.00 fee for buying the ticket "pre-sale". I called the 1-800 number and was on hold for 17 minutes. Finally spoke to a representative and of course there are no returns and no refunds. Ticketmaster is a deceptive and fraudulent corporation. Beware. They are EXPERTS in ripping you off and stealing your money.

1 hour to buy tickets online. Extremely poor customer experience and whomever designed the website needs to take a course in Human Centered Design. Buying a ticket? You need to be able to solve riddles better than Nicholas Cage in National Treasure. The sales process contains a staggering amount of loops, hoops, hurdles, and puzzles to be solved, each more complicated than the last. Let's keep in mind this is buying a ticket; the site doesn't contain national secrets! There is no Wikileaks consequences from buying a game ticket! The Ticketmaster site has 10 times more security protocols than a bank. What an utterly ridiculous waste of human capital. I really hope the industry gets disrupted and someone who can design a seamless customer process, then it will be bye-bye Ticketmaster.

I purchased tickets by phone for the Lion King in Durham NC for my daughter and I. The sales agent totally misrepresented information to me. I told her I wanted two good seats, and asked for assistance. I paid over $500 for 2 tickets that have a face value of $48 each! I have been scammed by this company. They lied from the beginning and deliberately misled me about these tickets. I will NEVER use this service again. How can they LEGALLY mark these tickets up almost 10 times their original value, and not advise the consumer in advance of the purchase? I feel so violated! NEVER AGAIN TICKETMASTER!

I looked on Ticketmaster this morning for day V Fest day tickets but to find nothing. Do not tell me you have sold out already because I was very interested in going this year and it's very frustrating that I got waited in the queue for a long time since 9 am this morning. I was really looking forward to it as never been before. What do I have to do to get cheaper tickets first, because I have not got a great job right now and I'm not great at wanting to pay a large amount of money. Please could you get back to me as soon as possible about any solutions of what I can do for next time.

Purchased tickets for Jeff Dunham show in Fort Myers, FL. Can't print tickets. Ticketmaster support is non-existent, no "Chat", no phone contact, no solution. I will NEVER use them again. They need to be shut down.

Deceptive method of tricking people into mistakenly opting in to pay for ticket insurance. It's a bad trick on internet users to make them buy the insurance that they can cancel in 10 days if they notice that it happened. Poor methods of canceling the insurance, email address do not have incoming status. Must phone or use another email address to cancel the insurance packages. I was charged $8 insurance on a $20 ticket. This is a scam, bad trick to try to play on people when buying tickets. Shame on you.

The customer service team is slow to respond when you have questions. Even when they do finally get to you, they seem to not have sense of their own policies or how to be problem solvers. I would not recommend using Ticketmaster, especially as there are so many better options out there.

I purchased tickets for a concert for my daughter's birthday. She was subsequently diagnosed with cancer, because of chemo and immune system she is unable to go. I have insurance but after 3 emails I can't get a response.

I tried to purchase tickets for Cirque du Soleil. I tried for over an hour online and by phone. Online would not let me setup an account. Said I was already in system. I have never used Ticketmaster before!! So fine. I tried to get "forgotten" password. They ask for the credit card number they have on file. Pretty hard to do when you've never dealt that them before. Tried my one credit card number. It did not work. Hope nothing got charged to it. I need to check that. Phone sales are no better. They say the calls are too many, use the automatic system and then they hang up if you don't go to the automatic express. So there is no one to answer questions. The automatic phone system is a long process - not fun. I had to purchase tickets from Ticketmates.com. Very easy process.

Ticketmaster has screwed me out of $110 dollars when I sold tickets through their site. Keep telling me I have to verify accounts before they can send me my money. Plus they keep hanging up on me when I call to try to get my money. They didn't have verify anything to take my money when I paid for them in the first place. WONT PAY, TYPICAL BIG BUSINESS CROOKS!!

I had waited for weeks for these tickets to go on sale. I was waiting at my computer the second they went on sale and when the option to buy opened, I clicked to select my tickets. At that time I realized that they had turned off the map so you couldn't choose the seats that you want, NO, you have to take what seat they want to put you in! I don't want to sit where Joe ** wants me to sit, I want to sit in a seat that I prefer and I want to pay for. I'm paying for the seat, I should be able to choose where I sit!

Do not buy tickets on Ticketmaster... I know hard to do but when you see the blue dots available for the tickets of the seats you want to purchase the tickets that are chosen for you are not what you clicked on. I wanted aisle seats for my family. Young kids didn't want to interrupt fans when my kids wanted the concession stands or bathrooms. Well ticketmaster gave me seats right in the bloody middle of the row. Thanks! I did not or would not pick these tickets. They tell you to pick YOUR tickets but you don't get what you picked.

Last year tried to buy Jimmy Buffett tickets online with Ticketmaster. It took over 4 hours to set up an account and buy tickets. It had been years since I went to a concert and thought it was way more trouble than it was worth. I enjoyed the show. This year about the same thing happened only this time after going through hell to even get to the point of "purchasing" tickets they kept coming back saying my card was no good then the tickets were bought by someone else and I missed out on the seats I wanted.

I ordered three tickets to Monster Jam at AT&T Stadium for February 13, 2016 event. I ordered online on 02/12/2016. I was offered e-tickets (wanted to print at home vs waiting in line). I was given that option. I paid my $158.00 with taxes, fees, etc... I immediately went to Ticketmaster site to print my e-tickets. NOPE!!! Not happening. I call help line, 1-800-653-8000. I wait 34 minutes on hold. I hang up. I call back. I wait 15 minutes on hold. Ross answers. Ross talks through me and not to me. I explain to Ross that I ordered e-tickets and went with Ticketmaster because they have e-tickets, versus one of the 10 other resellers. He said, "Sorry you can't buy tickets the day before and expect e-tickets." I asked Ross "Why was I given the option and why does my receipt say: You have selected e-tickets." In red letters, when I go to print my e-ticket: You will have to Will Call at the event and wait in line to get your tickets!!!

I went to buy six tickets for an event as soon as tickets went on sale. Every time I selected how many tickets I needed and searched for seats I got an error. Not a specific error such as "six adjacent seats no longer available in section" or anything, just an error. So I went to order over the phone. The automated phone service also gave me an error message after I went through the extremely long and dull process of waiting on the automated voice to finally get where I needed to be to buy tickets. I called again and went through the same long wait only to hear a total $63 over expected. Come to find out that it was due to the extra fees. Seems a little steep to me. But I was unaware at the time why it was coming to that total.

Went online to buy tickets for a kids' event at Seattle Center. After selecting 3 tickets @$85 each, I was directed step after grueling step to get to the point where I could print my tickets at home ($2.50 fee, the least expensive option). By the time I got to the end, my bill was $311, a whopping $56 over the inflated ticket prices! When I wanted to print my tickets, I was told to check my inbox for the code which would enable me to print the tickets. Unbeknownst to me and despite the fact that 4 previous emails that I received during the ordering process went into my inbox, the printing code went into my junk folder, so after repeated attempts to print using the order number, my login password and so on, I was then locked out of my account! By now 25 minutes had elapsed trying to buy 3 tickets.

After advertising tickets at $17.50 for the UniverSoul Circus, I went on Ticketmaster to order the tickets... and was hit with ridiculous service charges. This is, of course, after I had tried several times to even get to the site that would allow me to buy the $17.50 tickets. I finally had a call back from a UniverSoul Circus staff to call me back and direct me on how to purchase these tickets. Not sure what happened, but I "to my recollection," purchased tickets for February 10, 2016 and it said to print your tickets two days prior.

Ordered 4 tickets, when I wanted to print out I needed a special code. The code was suppose to be emailed right away but of course it was not, just 2 hours later. As I was try to use my order number as a code it suspended my account, now I'm on the phone for 2 hour to try to log in. Every other place let you print out your ordered and paid for ticket right away. Not the Ticketmaster, after paying a 100% over the price of ticket in fees. The Ticketmaster should be investigated as a criminal enterprise convicted and should get a death sentence. People will be celebrating when this will happen.

I have been using Ticketmaster for years and other than their crazy fees, have never had an issue. For Christmas I gave Mumford and Sons tickets to my nieces and nephews. It said a limit of 4 but I assumed that was blocks. I ordered two for one family and three for the other. This was November. In January, Ticketmaster sent me a message saying that I had violated the limit and they cancelled my 5th ticket. Only they cancelled one of the two, leaving one person to sit alone.

Is it right to advertise a ticket price that does not exist and then add multiple fees that more than double the starting list price? I purchased two tickets for the Union VS RPI college hockey game for 1/23/2016 in Albany NY at the Times Union Center. I went to the Times Union Center website, which then sent me to the Ticketmaster website to make the purchase. Tickets are listed for $8 for children, but after I started the transaction they add a $2 facility fee. Don't you have to go to the facility to see the game? So the ticket starting price is $10. Right? Even my ticket stub says $10. There are NO $8 tickets, so how can they list them at that price? Then they charged a $4.55 fee per ticket, which was disclosed AFTER I started the purchase process. Ok... They have to make money. A little high relative to the $8 base ticket, but I understand and accepted the price of the online purchase.

I went online to buy tickets and received a pop up stating my password was incorrect and so submitted for a password change. I received the change password email, followed the instruction and received a pop up stating I had not requested a password change. I went through the process again... And again only to receive another pop up to delete my old information and so I did. After a few more attempts, I get a pop up telling me to call customer service and I do only to be put on hold to be eventually told the office was closed and was provided a number to call to purchase tickets. I dial the number only to be told that the sales office is closed. Really??? 45 minutes later, I still have no tickets and I guess will invest who knows how much time tomorrow to try once again to get tickets. Sheesh! They should be paying me a processing fee for the time and effort I have invested to buy tickets.

On Nov 16, 2015 I logged in to Ticketmaster with 2 presage codes for Justin Bieber tickets. As soon as 10 am hit, I used the fan club and the Ellen presale codes and accessed the presale page. Under the time constraint that you are given for purchasing and seeing a list of links to click on, I accessed tickets that were $780.00 each for Section A on the floor. Thinking these prices were the presale prices and that all other tickets would be priced accordingly, I purchased them.

I bought 2 tickets for Andrea Bocelli for e250 total e626 on Ticketmaster. When I received them by post the face value was e156. Rang customer service stupid service, staff member did not have a clue. I will be contacting Consumer Rights Ireland on Monday 4th Jan 2016.

The automated prompt system is absolutely terrible. So much so that my family and I have gone out of our way to buy tickets by any other means. If it means not seeing a gig because Ticketmaster is the only option, we often simply without going to the gig. Sometimes there is just someone so amazing that we are forced to have to buy tickets through them. It is excruciating. Why is it too much to ask to speak with a representative? Considering the service fees charged it would seem that there SHOULD be some sort of "service" available. I have tried to buy tickets online today, there seems to be one ticket left and it won't be released for some reason. Boy, I wish I could buy it. I'll bet the venue who contracted Ticketmiser would like to know that fans are being "served". Again, I will simply go without seeing this gig. TM sucks.

I purchased two tickets online at ticketmaster.com as a Christmas present. I read through the whole website about how to transfer the tickets to someone else and it was suppose to be a very easy process. Only after I had purchased the tickets did I discover that the tickets I bought were not transferable. So I called customer service to try to get the delivery address changed so the tickets could be sent directly to the person I bought them for. They would not do that either. Using the excuse that it is for security purposes that they will only send to the billing address of the person who purchased the tickets.

Purchased front row seats to the Disney on Ice show "Dare to Dream" at the Rogers Centre for December 27th. I took my 3 3/4 year old daughter to see the show with a friend of mine as a Christmas gift in which I spent over $300.00. Within the first 3 minutes of the show, a witch came out and ABSOLUTELY TRAUMATIZED my daughter who was left trembling, shaking, and crying in fear over this character! We had to leave and could not watch any of the show. Keep in mind she has seen another Disney on Ice show and enjoyed it, but this one was not suitable for her and Ticketmaster had no warning whatsoever!

On Christmas Day I purchased Hockey tickets for my husband and 2 sons. The tickets were listed at 175.00. but when I received the tickets, I had been charged an extra 46.03 for service charges and fees. I sent a message to Ticketmaster because this was completely unacceptable to me. What bull, there was no disclaimer anywhere on the site and only purchase price was shown up front. Total was not present until after purchase was made. I have now read so many negative reviews saying the same thing and will never use Ticketmaster again.

Someone needs to investigate these crooks! I've had the same experience similar to so many. Went to buy ACDC tix two separate times, once in Vancouver and once in Tacoma. Same thing happened both markets. The day tix went on sale, got onto TM, jumped through all the hoops in order to process payment for tix and the transaction seemed to stop once all the info had been entered for processing. It did this on several attempts, not knowing if my card got charged or not. Also, knowing by the time I actually got anywhere, everything would be on Stubhub, robbing legit fans from getting to experience the artist! This is killing live acts. I've started to favor smaller venues just so I don't have to go through this BS! Hopefully the artists will start protecting the people who have helped make them famous and put a stop to this!!

I bought a parking pass on Ticketmaster. Tried calling customer service lines and none of their phone numbers worked. So ended up having to email customer service. Took them 5 days even to respond to me and in the end, they're telling me they can't help me. No other options on exchanging or refunding my money. Never will I buy through Ticketmaster again. Stubhub has won my business for everything now.

My husband tried to buy tickets on Ticketmaster's for AC/DC. The system gave us great tickets, so we clicked purchase. He was in the process of purchasing the tickets, he was putting payment information in and the site knocked him off, mid payment!! UNBELIEVABLE! He DID NOT refresh! The Ticketmaster site says to go to your account queue where you can continue your purchase, but when we went into our account, no AC/DC tickets were there. We called Ticketmaster and asked if they could look at his account, it should show that he had started putting payment info in, they should have some information on their side, but the person we talked with couldn't care less. Tickets for the show are sold out. The seats we were supposed to have are now 3X the price on Vivid Tickets. There is something very wrong about doing business this way.

The ticket situation with Ticketmaster is a scam. I had 5 people at 10am checking ticketmaster and all good seats were already taken and placed on secondary websites for a ridiculous price. It was for AC/DC in Fort Lauderdale and New York. Both times with five people online there were no seats worth even going. It's sad what has happened in this industry. I wish AC/DC knew about this business practice - maybe they don't even care. I have a son with cancer and needed tickets near the stage but cannot afford $600 per ticket in Florida and in New York they are $1,500 per ticket. Unbelievable.

Big adele story that no one could get tickets as soon as they went up for sale. This is not news. This is going on since bruce springsteen had them investigated years ago and still nothing has changed. Every time a big singer or band is on sale you cannot get online - suddenly hours later all the scalpers have the best seats up for thousands of $. Some of these sites are owned by ticketmaster and if not you can bet those thousands that scam-master is getting a cut. This morn ac/dc on sale at 10 and by 10:01 you cannot get on in ny or phil venues. Says sorry no tix are available. Even thought I'd see if handicapped had seats. No. Investigate and let all of the fans who have been ripped off get free first 15 rows tickets forever.

Thank you Ticketmaster for wasting 2.5 hours of my time trying to purchase Adele Tix for the Phila shows. It was so great to watch my computer screen spin forever and say you are in the Q and are in order for next available tix. It was also great to never be able to get through on the phone - only to be pushed to an automated service that could not understand what concert tix I had requested. I'd say, "Adele" and it what say "Zombies"? I'd say, "No, ADELE" and it would say - "Muscles"? WTF Really!!! It is amazing how I was in online to get next available tix. Only needed 2 for an Xmas Gift and funny how all the ticket agencies had gotten 1000's to my 0. Can you say ticket monopoly!!!

There is something very wrong with a ticket vendor from whom a person cannot get tickets. The Adele experience was a nightmare. Getting tickets for Seinfeld is impossible. I don't understand how this company stays in business or why it has no competition. I also don't understand why performers are willing to put up with this. Clearly, the resale vendors are having no difficulty procuring tickets. I am not a "Verified Buyer" because I was unable to buy any tickets from Ticketmaster.

I went on the Ticketmaster site at 10 am sharp and was placed in queue to buy Adele tickets for my 2 daughters for her October show in Toronto. After waiting for about 30 minutes (though the site said less than 10 minutes), it was my turn to purchase tickets. I accepted the 2 tickets which were $195 each. Followed all the prompts, entered my credit card info, all the personal info, then saw my ticket confirmation that they were reserved. All I had to do was accept and they would be mine BUT after I hit the last button... a message came up that something went wrong with my order, and POOF... tickets were gone!!! It took me back to event page, where I would have to wait AGAIN! I was in tears! I waited and waited and waited... only to find out that they were sold out!! WHAT??? I called customer service, (got some call centre in Texas), and they didn't care. Called Head office in Toronto, left 2 messages... NO REPLY!

I was Ticketmaster's website trying to get Adele tickets for Chicago 7/10. I got 3 tickets (exact section/row/seat can be provided). I added them to my cart and proceeded to checkout. I selected I wanted print at home and no parking pass. When I next, I was brought to a screen saying "Sit tight, we're securing your verified tickets..." where it sat with a moving circle for over an hour. Eventually it left the screen and brought up a button saying return to event page. OF COURSE by this time the concert is sold out and the section I had is selling for over $800 while I should be paying $150. I would like to know why I did not get the tickets. Clearly it was an issue with Ticketmaster website/server and I should not have to pay the price for this.

Waited in the queue for over 40 mins to buy tickets to a concert. Secured the tickets and when I purchased them the system was overloaded and it would not process the purchase even though an order number was issued. Ticketmaster didn't care as they had others who will buy the tickets. NOT impressed. I will not deal with them again. If their system cannot handle the influx of calls for a major concert then they should upgrade their system!!!

I was online to purchase tickets for Adele. As soon as they went on sale at 10 I clicked and was immediately put into a "line". I was then put onto another page where the wait was 20 minutes. After the time, two tickets shows up and I filled out all of my information, including Visa, I hit "next" and received an error message. I was within the "time limit" and all information was correct. I then tried to get more tickets and waited in line again for 45 minutes but they were then sold out.

So was waiting on the electronic Ticketmaster "line" for Adele's New York area shows. I hit the Enter button for the tickets that went on sale at 10:00 AM, at 10:00:01, and went on to their electronic line. After seeing that my estimated completion was 40 min... 30 min... 40 min... 10 min... 45 min... I received the final notice that the tickets were sold out at 10:45. Surprisingly I then went on five different secondary ticket sales websites and amazingly all of them had tickets to the show ranging in cost from $350 per ticket to $750 per ticket. Why doesn't Ticketmaster just state that you don't have a hope in he-- of getting tickets for a popular event so don't bother trying. It's obvious that whatever blocks of tickets they were allocated were immediately sold to secondary marketers at significant markup.

Tickets to go on sale at 10 cst - 10 - went online - went all the way down to 6 minutes waiting and then back to 45 minutes wait - 10 minutes later - all tickets gone - Stubhub has tickets and other ticket places at 10 times the value so just leads me to believe that Ticketmaster selling to other ticket venues so that the prices can be jacked up.

On December 5th 2 tickets to Chiefs at Raiders game. The order kept timing out. I waited 25 minutes to make sure the charge didn't come through so kept trying. The order just kept saying timed out. 30 minutes after giving up I got a notice from my bank $1500 has been in processing from Ticketmaster. At this point I still haven't received ticket. They don't show up in my account. So I called. The explanation I got was they place a temp hold on the funds until transaction is complete.

Sat waiting for tickets to go on sale for tool in St. Louis, waiting for tickets to go on sale at 11 A.M. AS SOON AS THEY WENT ON SALE THEY WERE SOLD OUT WTF LITERALLY 2 SECONDS, they are clearly selling them to StubHub and other scumbag ripoff sites and they mark them up to ridiculous prices. My dumbass paid fascist low life StubHub 200$ for not great seats. I want to enjoy and support a band I love, but this is out of hand, there is a special place in hell reserved for you Ticketmaster/StubHub, see you there.

I called about tickets that were never received after 3 months. The website would not let me submit a question via their email form. Instead, it demanded that I keep selecting their pre-formatted options until there were no more options. IOW it was a dead end with no way to email them a question. I called the published customer service number. During the automated greeting, I pressed 0, and it hung up. I called back and tried not saying anything. The IVR said, "Let's try this a different way... goodbyeee!"

So I sit on Ticketmaster.com, countdown is on to Justin Bieber ticket sales, a Christmas present for my daughter. 10am strikes, I'm THERE! No tickets available at all except on the floor, +$400. StubHub and all the others have already been allowed to buy every single ticket. NOT FAIR! This is scalping! NOT FAIR!

I was online ordering tickets and went to proceed as I hit proceed the page stated timed out. NOWHERE on the page is there anything about timing out limit. So we had to look again and even though it says wait time is 6 minutes its been over 30min so far. Now the concert is sold out! You cannot time out when processing a request! I want my tickets!

I found a Russell Peters "comedy" show as described by Ticketmaster with reviews on how funny his show was. When I purchased the tickets trusting what Ticketmaster had described I found out that it's a DJ party and Russell Peters will be one of the DJ's performing that night so it's not a comedy show at all, it was actually a party.. I couldn't return or refund the tickets because they were nonrefundable tickets (as it took me to Ticket Web to purchase the tickets from) so I asked them for at least a credit for what I've paid because of their false information but they apologized and said "sorry we didn't have enough information about the event but we can't do anything for you."

You can spend hours trying to buy tickets and get frustrated. Nothing happened. You need to use another website to do it.

I buy a lot of concert tickets and it's always a new scam with Ticketmaster. They SCALP their own tickets. Right now the scam is: IF you are lucky enough to get one when they go on sale, they do not release them for printing so they can hold off the buyer from selling them on a 3rd party site, which is where they have all the ridiculously inflated tickets they are selling. Most of the time you have to go to 3rd party sites to get tickets because they say they are sold out immediately. And I know I have not been able to buy on their site, and had to go to 3rd party site, only to come back to them 3 weeks later and they are selling them. I know they either own or have shady dealings with, Vivid Seats, TicketsNow, and StubHub. They are the Scammiest of scammers.

Don't buy Ticketmaster gift cards!!! My wife and I received a Ticketmaster gift card and went to use it to buy theater tickets. The venue told us we could not use it at their box office. We needed to go through Ticketmaster. We went online and bought 4 $40 tickets. We then discovered that Ticketmaster charged a facility fee of $5 and a handling charge of $5.75 PER TICKET!!! That is a 27% surcharge. You will be much better off just giving a Visa or Mastercard gift card so the recipient can go to the box office and purchase the tickets directly.

I purchased tickets that were to be for upcoming date. The site had listed a date that passed and my card was charged for a previous game. After 45 minutes on the phone with discussions with foreigners, transfer from one person to another, holding over and over, I was told that irregardless of the site I could not receive credit for the game that I requested. Never using Ticketmaster again.

Ticketmaster is still up to their old tricks. I tried purchasing 5 Seconds of Summer tickets at PNC Art Center and Madison Square Garden. Tried pre-sale as soon as it opened, but of course there were NO tickets available. Tried as soon as regular sale opened the next day. Within seconds for PNC show, only seats in 400 section and lawn seats available; them only lawn seats and within a few more seconds, no seats. But lots of tickets immediately available for resale at inflated prices. Fortunately got some tickets for the Garden, but "best available" gave me 200 section. Of course, after buying them, seats in the 100 sections opened up.

I recently had a horrible experience with Ticketmaster and the organizers of a festival that took place in my city. For the second year in a row, the festival pass system was non-functional and overcomplicated, and paying customers like myself were not able to get full value out of the prices offered. Several repeated attempts at getting help from the festival organizers got me only "tough luck" responses. One response even acknowledged that their pass system was convoluted and would need to be fixed, but would offer no further assistance. Several attempts at contacting Ticketmaster got me... no response at all!

Needed to buy three tickets to Swan Lake at Palais theatre. Three seats together were not available so decided on two together and one separate. Went through process to purchase single first. Ticket purchased successfully. When I went in to purchase two tickets system did not recognize my email or password. Bypassed that system and entered credit card number. System did not recognize credit card number. So left with a single useless ticket. Tried to contact via phone. Do they really even have phone operators?

Myself and brother got 200.00 tickets from Ticketmaster. Nowhere did they say obstructed seats. This is the second time I have see the backside of Paul and not seeing front of stage. I was mad entire show. Top it off with people standing and raising stupid signs. What a waste. Concerts are and always be a joke. Corporate people will always get the best seats.

I had purchased tickets to The Who concert in Saskatoon, Canada but unfortunately the concert was cancelled. I had paid by Visa and contacted them by phone on Sept 20, 2015. The person indicated that the money would be refunded to my Visa account within a day or so. 10 days later still no money returned. I phoned again and was reassured the refund was processed and it would be there shortly. It never showed up. I then began emailing customer support. No refund.

Echoing the guy from Long Beach… I have tried since the pre-sale started for the Toronto show and I get the same message on T-master "Unable to process your request. Try again later." Yet all these 3rd Party Places are selling the tickets. WTF?

When purchasing tickets to a Madonna show in Edmonton I bought tickets, which were close to $400 and NOWHERE DID TICKETMASTER INDICATE THERE WOULD BE NO VIEW. Not only is the view obstructed it doesn't exist. How is it they are able to get away with this and NO ONE can do anything about them. All the good tickets they sell to subsidiaries and charge outrageous amounts. This hurts the artists as people are going to stop buying tickets to shows. I know I will no longer go to a concert where Ticketmaster controls the release of the tickets. It's too bad!

I had looked forward to going to see Garth Brooks live. So I went online at 10 am the day the ticket went on sale. I had at first gotten a lower, level behind stage ticket. I couldn't print the ticket and I had stuffed to do, when I came back to print the ticket I went from lower level to upper level. I was fine with being backstage a lower level, but get bumped up so high was very upsetting. So I called customer services. I got excuses from: "promotional sales and fans first" to "tickets sell out fast" to "Sorry, it says that is what you order. Can't do anything if you don't have proof". You know all I asked was for in mid-level and they can't help because tickets already sold out. I was even told: "First come, first serve". I know I was 12 minutes but to be put upper level behind stage ticked me off and very upsetting.

Ticketmaster is a company who allows other companies to hide behind their name and screw you as a consumer. I'm a single mother and it's a little embarrassing especially when I have read so many stories of other consumers experiencing problems on a larger scale (price wise anyways). Disney on Ice is here in Atl Oct 7-11. It's the 10th I'm purchasing tickets and not giving the option to use promotional code. There isn't anything they can do or will do about it because they didn't offer the coupon, a promoter did and it isn't valid. They then went on to say that these promoters and local agencies use their names on flyers and posters illegally. That the coupon I received at a local store was created without their knowledge or authorization.

Tickets for Iron Maiden went on sale at noon. I was on my computer at noon and tried for 30 minutes to buy tickets, however they "couldn't process my request." However all of the other aftermarket ticket sales sites such as StubHub were already conveniently selling these tickets for more than twice the face value. They are the biggest ticket scammers out there.

I purchased 2 tickets off the MN Wild site through Ticketmaster. I realized after my purchase that the tickets were standing room only. My boyfriend is injured and can't stand for long periods of time. I contacted Ticketmaster twice, first time I got hung up on and the second time the customer service rep could not find my order, so she told me to call the MN Wild support. I contacted the MN Wild and they said I needed to go through Ticketmaster for what I was needing help with. I am now waiting helplessly for Ticketmaster to e-mail me back. I don't see this problem getting resolved seeing as they don't even have my order on file even though I got an e-mail confirmation, I printed my tickets out and there's a confirmation on the MN Wild site. Needless to say I am very frustrated with Ticketmaster.

I used the app to buy 2 inexpensive tickets to a concert. I ordered the seats next to each other. I received 2 tickets... in two separate rows. The two people I spoke to in customer service said it was my fault because I selected them that way and if I wanted to sit together with my guest I need to move to a less desirable section at the same price or pay more money. Now granted I should have checked the tickets more closely when I printed them but I did see the seat numbers were next to each other. I never even thought there would be an issue with it being in different rows.

I purchased 2 tickets to a Detroit Red Wings game for $670. After the purchase was completed, the seats assigned were not the 2 seats I had wanted. When I called to get them to change them, I was told that the tickets I bought were from a season ticket holder and they can choose which of the 4 seats to assign. The problem is that Ticketmaster puts their name on the tickets and then basically says they are not responsible for how tickets are issued. They have wiped their hands off any fault and just told me "Oh Well". They put their name on the tickets, they sold me the tickets, therefore they are liable for customer satisfaction. There is also no way to get a hold of the ticket holder to ask to change my seats. DO NOT buy tickets from Ticketmaster. Again DO NOT BUY FROM TICKETMASTER.

Atlantic city boardwalk hall, most I ever paid for tickets. 500 a seat for the Madonna concert in October 3, 2015. No air conditioning on, hot as hell. I have health issues, couldn't bring in my insulin. Plus I'm short and are not very accommodating. Watch her for 3 songs, stood on seat, got kicked off cause others can't see. I'm only 5 feet tall and got pushed around. No matter where I tried to go horrible security said I couldn't get my meds from car cause I wouldn't be able to get back in. They were also over packed and understaffed, no medic on board. Worst experience ever. I want a refund for my wife and I or I'm taking them to court.

I contacted Ticketmaster because the performance was significantly delayed due to lightning and the tickets indicated the show started at 3:00 pm. Due to the severe weather conditions we didn't want to stay exposed to the elements. The venue had a strict no re-entry policy. They keep saying that the show still went on so no refunds. Now someone please tell me how it is acceptable to say a show was not rescheduled when the start time was 8 hours after the original time indicated and the audience is expected to be exposed to thunderstorms throughout that wait in the open air. And the venue made absolutely no announcements about what was going on. That is blasphemous and I will not stop until there is some standard by which these event planners are accountable for their willingness to put people in harm's way. And the ticket sellers stand behind the practice as though it is legitimate. It is nothing short of shameful.

My fiance and I were looking for tickets for an upcoming concert in Pittsburgh a week before it was taking place. When I went onto Ticketmaster's website on our desktop computer to search for tickets, the only two tickets that were available were resale tickets. We NEVER purchase resale because it's known that people jack the prices up to make a profit, but after continued searching and multiple attempts to find face value tickets through Ticketmaster and affiliated websites (TicketsNow, PromoWest) we were at a dead end and the ONLY tickets available were the ones we purchased. How do I know this? Because as soon as we bought them, I called my brother who wanted to come with us, and he found ZERO tickets for sale on Ticketmaster and was bummed.

Purchased concert ticket, the concert was postponed and then canceled. Ask for a refund of my purchase of $79.75 paper ticket and they declined and offered me $80.00 credit to a future concert, but I refused. Just wanted my money back. They stole my money!

I am extremely disappointed with the service I received from TM. I purchased 5 concert tickets using the TM app. I am convinced the system is set up to trick customers into buying resale tickets. I was not given an option to purchase better tickets. It automatically offered the resale tickets first. It stated there was no more tickets available in the venue which encouraged me into purchasing resale tickets. I thought maybe those were the only tickets available until I logged into TM using my desktop. I immediately noticed there were better seats available for the same price as I paid for the resale tickets.

Worst customer service in the world. I don't understand how are they surviving. I had to take huge loss because of their fault. My ticket got sold automatically, I have no idea how. They allowed some hacker to sell my ticket & transferred money to some other bank account. Customer service has no clue and kept saying that "you sold your ticket." It's so frustrating talking to them, they have no idea how to dig into any issue. They will keep you on hold forever. I'll never use them again & would not recommend to anyone.