Ticketmaster Reviews

I am completely shocked and angry at the way Ticketmaster operated during a recent transaction I had with them. I received an email a while back from Ticketmaster detailing the pre-sale Justin Bieber tickets on June 9. My daughter is a huge fan, so I signed up that day and got 4 tickets, for my daughter, 2 friends, and myself. They seemed like lousy seats to me, first section, right behind the stage, but I'd sat in the same vicinity for the U2 Elevation tour a few years back, and those turned out to be great seats.

I purchased two tickets for the Kings of Leon show in Chicago on 7/24/10. These are e-tickets that require the credit card and driver's license of the individual who purchased the ticket. They are nontransferable. I am unable to attend the event due to a medical procedure I'm having that day. The only way my friend can get in the event, per Ticket Master, is if I give my friend my credit card with a statement allowing use and a copy of my license. My alternative is to allow Ticket Master to try to sell my tickets with an additional seller's fee that they will take from me.

I purchased three tickets with a face value of $28 for a concert. The fees tacked on came to $34.75. I ordered the tickets online and printed out the tickets. There was very little overhead for Ticketmaster. This is outrageous! There has to be something to limit the amount of fees paid. When the fees exceed the cost of a single ticket, that's robbery. The fees were more than 28% the cost of the entire purchase. There should be something to limit fees to more than 15% of the purchase.

I bought tickets for a concert, where the tickets cost $20.00 face value. Ticketmaster added fees, not including delivery of any kind (nothing special), that added up to $31.75! A $20.00 ticket for $31.75! Almost $12.00 in fees or more than 50% markup! There needs to be a class action lawsuit. Customer service was obviously a computer-generated email that didn't address the hidden fee that is only revealed at payment, and then in small print. They are criminals and like many other large companies, our government lets them get away with it.

They double charged me and refused to help. They were rude and unhelpful. The girl was useless and kept putting me on hold so "I could calm down". I got annoyed at her since she's very stupid and unhelpful attitude. If they think this is customer service they should be shut down. I believe what they did was fraud and will report it to my bank. I'm out $97 due to their dishonest practices.

I ordered two tickets for a concert on June 1st. The concert is taking place on the 19th of June and according to the website tickets sent by USPS will arrive in 10-14 days from the day of purchase. My tickets didn't arrive by the 17th, so I called and reported them missing. The person on the phone was totally unhelpful and rude and told me he didn't know where the tickets were printed or mailed from. The next day, the day before the concert my tickets arrived but they were not post marked the 7th as I was told they had been mailed on the 7th. They were post marked the 15th. When I told the customer service rep he argued with me that that was untrue and they had been mailed the 7th. I told him I was looking at a post mark of the 15th and he basically didn't believe me.

I purchased two tickets online for a gift for my son in Boston (I live in Florida). After my purchase, there was a statement on my receipt that said they were electronic, nontransferable and the purchaser had to show the credit card used to receive the tickets at the box office on the day of the show. I live in FL and did not plan to attend. I contacted immediately and receive a statement saying they were non-transferable and I had to be there on the day of the show. I lost $84 for a show no one can attend.

I am extremely dismayed at the exorbitant fees Ticketmaster charges, considering there is often no other way to purchase tickets besides a venue's box office, which is often impossible for people. As an example, I recently wanted to by a $35 ticket, and the fee is $11 per ticket. As a result, family and I will not be able to attend the concert, as the fee for the three of us would be nearly the price of one full ticket.

Ticketmaster was originally created as a way to help consumers get tickets to the sports/cultural/music performances online and was a great service to the consumers. The small service fee they charged was understandable as everybody have to make profit. However, in a few years, the company had become a huge and nasty monopoly.

On purchasing three $15 tickets to the Wiggles concert on Ticketmaster.com, this is highway robbery. Here are the particulars:

I bought online tickets for a local performance that were supposedly $20 each. By the time they were finished adding extra charges (for what?), the total was $57. Almost enough for a third ticket. How long will this go on? This will definitely influence my future concert attendance if Ticketmaster is involved. I feel ripped off.

This is ridiculous. Our tickets were canceled and we were never called! We had exceptional seats one row from the stage! When a friend said the date was changed for the show, we assumed that we would be reissued. However, we were not. So now we are stuck taking the worst seats in the house. I work in Corporate Guest Satisfaction research and I can tell you this is an unacceptable and frankly extremely shady business practice.

I stopped using TicketMaster a decade ago after they sold me a ticket for $45 + $15 nonsense dollars to see Paul Oakenfold and then found out he would not be performing! The opening performer became the main performer and they got a local guy to do the opening act. They did not offer any consolation, I called and emailed repeatedly but they just passed me around and ignored me until I gave up. All I wanted was a partial refund because there was no way anyone would pay that price to see the venue they switched on us. Don't use TicketMaster! We need to take a stand.

On Monday, May 10th, 2010, at approximately 1 pm, I purchased Roger Waters The Wall live tickets (2) from Ticketmaster.com. The tickets I purchased were for floor seats, but ultimately received lower section seats and both are the same price. This is classic bait and switch and it's unlawful. I'm waiting to hear back from Ticketmaster after emailing them my concerns. They're stringing me along at this point, requesting bits of information back and forth. It's a scam and they are getting away with it legally. I didn't receive what I paid my money for.

I have just purchased tickets through Ticketmaster online for a concert that is being held at the Izod Center in New Jersey in November. The tickets were $55.00 each and I purchased 2 tickets: one for my wife and one for myself. Then there are the extra charges: facility charge, $3.50 (times two), convenience charge, $10.50 (times two), and order processing fee, $4.05 (times two). So for 2 tickets that should cost me $110.00 they are in actuality costing me $142.05.

Correction to my prior email. Tickets for Roger Waters Pink Floyd live went on sale on 10/10 at 10 AM. I made the mistake of 10 PM in my last email to you. I logged on at 10:00 AM and tickets were already sold out. I kept trying but was directed to VIP ticket sales where a pair of tickets ranged from $900 to $1700. I kept trying many times over the next hour but constantly got the same message. Not only did I try for NY performance, but also for NJ performance.

Tickets for Roger Waters Pink Floyd live went on sale on 10/10 at 10 PM. I logged on at 10:00 and tickets were already sold out. I kept trying but was directed to VIP ticket sales where a pair of tickets ranged from $900 to $1700. I kept trying many times over the next hour but constantly got the same message. Not only did I try for NY performance, but also for NJ performance.

I was trying to purchase tickets online and every time I click find tickets it was unavailable till they were sold out, but I was on time clicking find every minute until ten thirty five and all of a sudden all of them were just gone. I don't have a slow computer, I know I was clicking when there where ticket available and I know there is a ticket cap on how many ticket one household can purchase (8 in this case) and yet there where some resellers who had sixteen. It seems like because Ticketmaster is participating in the reselling of tickets at higher than face value, through their website, they don't make tickets available to the public. That is not a good business practice.

I purchased 5 tickets for the upcoming Eric Clapton show at Riverbend. The "ticket price" was listed as $31.50, but by the time I checked out that per-ticket cost had risen to $45.90! There was the ticketmaster fee, the venue fee, the parking fee, and to top it all off, there was a "processing charge" of $5.30 tacked on at the very end! So it was nearly 50% of the ticket price added on in fees. And what exactly is the processing charge when I already paid ticketmaster more than $12/ticket just to buy them? Wasn't that the processing fee?

I just got jacked for over $66 for 2 tickets that are listed by the concert hall as being $20.50 by TicketMaster. Not only did I have to pay for their $8 per ticket convenience fee, but then I had to pay an extra $2.95 per ticket to print the ticket out on my own printer? How exactly is it legal to charge me to print something out on my own equipment? That is highway robbery. I pay for that ink, not them. I bought that printer, not them. How are they able to charge for a service that they do not own?

I purchased 6 tickets to the Kiss 108 concert for May 22nd in Mansfield, MA. On April 9th, my daughter convinced me she had to bring one more friend. I tried ordering one more ticket from Ticketmaster, but the lawn seats were sold out. I was able to get one more ticket through the Ticketmaster company "TicketsNow", but had to pay $74.66 for a ticket that would have cost $47.35 ($35+$12.35 handling). Yesterday (4-27), I happened to look to see if there were tickets available and there were! Today I can buy a lawn ticket for $47.35 again. According to Ticketmaster, there were more tickets released by the promoter! I paid $27 extra for a ticket under the premise that tickets were sold out, but they were not. This is very wrong.

Despite previous complaints, tickets for a concert in Oct. at both Madison Square Garden and Nassau Coliseum are advertised for presale on May 3rd but premium ticket agencies are already selling assigned seat at least as of today April 20th. This means best tickets cannot be purchased at face value. If you want best seats, you can only get them by paying way above listed prices. This is unfair and is the only way Ticketmaster operates.

I agree with all the comments about Ticketmaster. It seems that the company does not have any serious competition and as a result, unfair consumer practices go unchecked. Ticketmaster changed my ticket order weeks after I placed it, and without notifying me about the change they made, charged my credit card for a quantity of tickets I did not order.

Hey Ticketmaster, I bought five $50.00 tickets for the April 16th performance of "Dream Girls". I expected to pay a small handler's fee but $71.80 is outrageous! I now know why there were so many empty seats. Who can afford it? I am a retired senior and it took me a long time to save for this occasion. I'm just probably spitting into the wind. I'm sure you've spoiled many performances because of fees. Just thought they should know, I won't be buying from Ticketmaster in the future!

I was in the middle of a purchase. The server continued to say error. I continued to correct the error field with the correct information. My purchase was complete and the server sent me back to the ticket purchase area without completing the purchase. I spent hours trying to get that ticket, purchased the ticket, and the server states that I do not have a ticket purchase history.

We attempted to buy tickets for an upcoming concert in Allentown, Pa. We signed on at 10:00 when tickets went on sale. Repeatedly, the only tickets available were "grandstand obstructed view". Soon after a short time, all tickets were gone. However, during the time of trying to purchase tickets, upon checking various private ticket companies/scalpers, there was tons of reserved track seating available for 3-4x the face value. I also discovered that you could buy these tickets for the obnoxious price over a week before they went on sale to the general public.

I tried to purchase tickets for Iron Maiden show in MSG (07/12) on Ticketmaster website a few minutes after an official sale started and no tickets were available. Now I'm seeing tickets on numerous bidding web sites (e.g. ticketliquidator.com) where they are sold 1.5-2 times more expensive than the original price on Ticketmaster.

There has been countless times that we go to the Ticketmaster website to buy tickets for concerts exactly at the time of the sale and in some cases with a code sent from Ticketmaster for fans where you supposedly can buy tickets one day prior to when the tickets go on sale for the general public and on all cases, the only tickets available are for the last rows or sold out entirely. How can it be that if you search for tickets exactly at the time of the sale or 1-2 seconds after, they are sold out of the premium seats? However, you can bid on them 15 minutes afterwards for 4X the amount on tickets auction sites from people that do this for a living. There has to be some kind of agreement that these people have with Ticketmaster.

This is the third time I have had the same problem. All different times I wanted to get tickets for Lady Gaga for my grandson as a Christmas gift and now again for his birthday. I have an account to make it faster. I was on the website 10 minutes ahead waiting for 10 o'clock for the start of the sale. I went on immediately for 2 tickets at any price, whatever I could get. They put you on this wait that started off with 8 minutes then kept jumping around up to 15 minutes, then down then up all in all.

I ordered 4 tickets to Daniel Tosh at the Mirage on 2-10-10 for a show on 3-27-10 through Ticketmaster.com. I went through all the steps and received my confirmation number and the assignment of the seats. I noticed after almost a month I had not been charged for the tickets, so I called and they said they could not find my order. I gave them my confirmation number, address, credit card info etc. Still no luck.

I ordered tickets on line from Ticketmaster for Chicago/Doobie Brothers, June 26 at Cynthia Woods Pavillion, Woodlands, Texas. Found seats that were accommodating to my handicap and number of people in my party. Information exchanged and verifications for assurance. When email arrived with the tickets attached they were for Dallas June 25.

Entertainment Rewards, Entertainment Publications LLC, Ticketmaster, IAC, all owned by Barry Diller. Has been ripping ticket buyers off for years and is still doing it despite a class action lawsuit.

I purchased 2 Missouri Valley conference tickets online through Ticketmaster and 2 more tickets over the phone. The agent over the phone assured me that the tickets he was selling me would be the ones right next to the ones I purchased online. I verified with the agent 3 times before I authorized a charge on my credit card. When the confirmation e-mail arrived 2 days later, it showed the tickets were in the wrong section and now I'm being charged $278.25. I already spoke to Ticketmaster's customer service manager and he said they have a no refund policy, no exception.

I ordered tickets to the Shrine Circus in Muskegon, Michigan. The tickets were $7.00 each, but I was also charged a $3.45 convenience charge each. Okay, so I paid it. The tickets never arrived! I tried calling their customer service line 3 times. I was always told that they were experiencing a high volume of calls. I finally resorted to email. I was replied to quickly enough, and told that there would be tickets for me at the call window. I waited for over 20 minutes from the time I get to the front of the line.

What happened? Just like everyone else, I called exactly when tickets went on sale, and was told no tickets were available, then went to all these vendors, and lo and behold, hundreds of tickets at triple the price! Ticketmaster should be ashamed of themselves. Half of these people buying tickets are for children, and I know not a ** thing will be done about it. That's the sad part. Not one person reading this will really care.

I bought tickets for the Women's Big Ten Session 4 on 3/2/10. "Best Ticket" was section 12. Today, 3/4/10, looking at tickets "Best Tickets" Section 5. I call to find out how center court was offered today and not on 3/2; I was told by the operator that I should have called to buy tickets, that they have a bigger pool to look at. I told him it didn't seem right and to change my tickets because they were the same price and was told no can do refunds. What a scam. There should be a law against doing this; you are at their mercy. The supervisor was very cold and rude. I think they do this because they are offering court side center to brokers and their own employees. Best Seats should be best seats.

I purchased Ringlng Bros./Barnum & Bailey Circus tickets for my 2 kids. That's 2 adults and 2 kids but when I printed them out the venue was for the Crown Coliseum in Fayetville, NC instead of the RBC Center in Raleigh, NC. I realized this when I handed the tickets to the lady at the RBC in Raleigh trying to gain entry and she said the tickets that I had were for the Circus at the Crown Coliseum in Fayetville, NC. I live near Henderson, NC which is about 45 minutes north of Raleigh. Why in the **** would I buy tickets to an "illusion" circus show in Fayetville?

I want to see "Lord of Dance" show at Cobb Energy Centre, Atlanta, GA 30339. You can only buy ticket at Ticketmaster and they charge way too many fees. I am outraged at the fees being charged by Ticketmaster but have no choice because they are the only one I can buy ticket from.

Today at 10am, when tickets went on sale for the Crossroads Guitar Festival, I am on the phone with no luck getting an tickets. So I figured the computer has too many people at one time. So I called a Ticketmaster operator he can't get any. Then when I look at all these so called ticket agencies (still scalpers in my book), they have tons of tickets only problem two times the price and more. What a joke If this is only limited 4 to a customer how can they end up with this amount. And I would like to know how many tickets were sold to the public. I wish there was a way to protest. Maybe there is any of you reading this, lets protest by not buying anymore tickets from Ticketmaster. What else can be done so that the fans don't keep getting ripped off.

The face value of the tickets for Monster Jam Trucks: (Hampton) adult $22, child $7. $5 off per adult if you go to advanced auto parts and for coupon. The coupon is not good at least at Farm Fresh. And for 2 adults $44 and 3 kids $21, you might think that's $65, right? No! It's $107.00 after all the hidden charges. What a rip off!

TicketMaster is a crooked ticket company that has one thing in mind. That isn't to sell tickets for shows to hook up the fans, that is to make the most monies off of the fans that they can. They do this by rigging every popular show so that there are absolutely nothing even close to the stage. The only way to get those seats are to buy from their scalper auctions or artist VIP package prices or TicketsNow which is their scalper website which conveniently has most of those good seats listed.

I purchased a ticket for my son for the Flyleaf concert at Mohegan Sun Arena for Sat. Feb 6th, 2019 at 7 pm, in Wilkes Barre, PA. Although this area got no snow, we live in Reading area, got well over a foot of snow. Much of the area and surrounding areas, Philly, etc., were declared state emergency and disaster areas and we were told to stay off the roads. I knew the venue was not canceled, this was my first call. She told me to call Ticketmaster.

Tickets were purchased online to the Dwight Yocum concert on February 5. We took the tickets to arena, but could not find parking, and were turned away by Mesquite police. We did not get to attend the concert, although we paid good money for these tickets, and felt that this was the most poorly planned concert we had ever tried to attend. Please let me know what we can do to get a refund. At $36.00 a ticket, and there were 8 of us, so you do the math, plus clothes purchased, gas expended, toll charge, and time wasted. We are not happy Ticketmaster customers.

I used the Ticketmaster website to purchase tickets for the Editors show at the Showbox in Seattle, WA on February 5th, 2010. The total price listed on the website was $31.88 and included the $22 face value of the ticket, plus a $1 facility charge, an $8.45 convenience charge and $0.43 in taxes. When I clicked the 'purchase' link, a statement appeared that said my credit card had been charged a total of $37.55, the additional $5.67 being an order processing fee that had not been mentioned before, at least not visibly. It's already outrageous that Ticketmaster thinks they can tack on fees and charges that are more than 50% of the actual ticket price, but the fact that they don't even tell you about this until after you've purchased is criminal in my mind.

I purchased two tickets ($56.60 each plus a $30.00 facility and convenience charge totaling $150.90)through Ticketmaster on 11/20/09 for a concert by Robin Thicke on 12/21/09 for seats on the floor level of the venue. When I arrived the night of the concert I was informed that all floor seating was General Standing only and that I had to stand in line. i thought there was some sort of mistake so I made my way up to the Club Nokia Box Office to double check. They stated that the artist had made changes and that all floor seating was not available and that it was changed to general standing only (general standing only tickets were being sold for $45 a ticket no extra charges).

I am outraged at the fees being charged by Ticketmaster (25% of the cost of the ticket). I was looking for tickets for Jeff Dunham. I was so outraged, I went down to the arena myself.

I ordered 4 tickets over the phone for the musical Wicked for February 13th at 2:00 pm in San Francisco with Ticket Master on 1/10/2010. I received confirmation number, had the person repeat the date and time and it was shared at that time the tickets were going to be mailed to me. I waited to see if I would receive an e-mail to confirm order. I never received anything. Notice my Visa card was not charge and had not received tickets in the mail. I called up a week later and they said that my billing account hadn't been billed because my account wasn't correct to bill. When I went over my billing name/address, they then billed my Visa $366.00.

I purchased two concert tickets and paid for them online, but I never received them. I called and talked to Ticketmaster and they said if I don’t receive them, I have to call 48 hours before the show to get a bracelet at the arena. I explained to them imp driving five hundred miles to see the concert and I would rather have my tickets in my hand. They said there was nothing else they can do to help me. Where are the tickets? Hopefully not in someone else's hands! It would be bad if I was to drive five hundred miles and not be able to get in because someone already entered using my tickets. That is the first time I never received anything from the postal service. Shouldn’t they have a return address to get them back since I never received them? And then shouldn’t they be mailed to me again?

I ordered 4 tickets on ticketmaster for the King Tut exhibit in SF online. 3 out of the 4 tickets came back with the time window I selected and one, for some reason, came out a different time. I called ticketmaster to make a change to the 4th ticket assuming it wouldn't be much of a problem. Instead, they refused to make the change and said since I ordered online, the problem was self-inflicted and not their fault. The operator said he can prove it was a human mistake, because I ordered using the website, hence I'm responsible for the problem. I found that was extremely irresponsible of ticketmaster and extremely rude of the operator, and absolutely ridiculous in how they blamed the customer.

Ticketmaster online charged me around $88 for 3 tickets at $17.50 each (abusive extra charges per ticket).

Every time I am forced to use this company, I am infuriated. This time, after five phone calls lasting over three hours in total length, I received one ticket and $15.00 worth of extortionate charges, which are each hilariously termed from facilities charge, convenience charge, processing fee and my favorite --TicketFast (printing fee). This is outrageous. I use my printer, my ink cartridge and my time and they charge me to print my tickets. They even save on the postage! These outrageous practices must be stopped. I have wasted hours on the phone with these people and the overcharging is a disgrace.

I was getting ready to order some tickets on Dec. 30th. When I got my total, it was $14.35 more than the ticket total. I told the guy at Ticketmaster I wasn't paying an extra $14.35 when the tickets themselves are only $15.00, so I didn't want them. He said he cancelled the transaction and nothing got through. The next day, I checked my bank account and he had taken the money out. I called that day and demanded they give me back my money. They gave me back my money, but I was on hold waiting for almost an hour to get a hold of someone in customer service. I requested for the guy who took my order, but the lady stated that it wasn't listed. I'm never going to call Ticketmaster again. The extra charges are outrageous.

I agree with everyone on here. They are a monopoly and must be stopped. The fees sometimes are almost half of the ticket price! I ordered a CD from the artist once and waited on it, only to find out it was digital. That was not clearly stated in the gimmick to add on. I don't even have a home computer! I called them and they not only would not refund me, they were rude and said there was no manager. They eventually hung up on me (I was not cursing or anything). These people should be stopped. They have way too much power.

Ticketmaster.com gave my personal credit card information to completesavings.com after I purchased event tickets online. I was then enrolled in a Complete Savings "subscription" and charged $12 on my Visa without my authorization. Visa removed the charge after I filed a dispute.

I purchased 3 tickets for a play in Portland, OR that were a bit expensive, but it is the only way tickets can be purchased for this venue. I was shocked to see the extremely excessive convenience charge of $9.95 per ticket and an order processing fee of $4.30. I am outraged and will never buy tickets to any theater or other venue that uses Ticket Master ever again! Period. To add up the fees for 3 $53.50 tickets, I had to pay fees of $34.15. That should be illegal. They have a monopoly and are gauging the public. I'm sick of them to the point that I will stop attending any function they provide tickets for. No matter what it is! Everyone needs to start complaining about them. They are taking advantage of their monopoly nationwide. Something needs to be done and soon. This is just outrageous!

I purchased tickets for an event at the San Diego Sports Arena from Ticketmaster that were advertised as Platinum seats or, in effect, seats that were better than those offered at the lower price. These seats were in a section to which the venue closed the entrance because it was flush with the side of a 5-walled stage. The show that was presented to me was the bustle of the backstage crew and occasionally, the artist entering the stage from the side. First, it is a gross ethical violation to even sell those tickets to anyone while advertising them as premium seats. Secondly, I am livid that this company would be able to make itself practically immune to customer complaints such that we have to resort to website forums to complain about their business practices. Finally, it is ridiculous that a company like this is amongst the only reputable vendors for this so-called service.

I purchased single game tickets through the University of Dayton website for a men's basketball game. I paid $68.00, all fees included. But when I got to the game, I found the seats were $3.00/seat in the month of December for the section I was in. My total bill should have been $15.00 for 5 tickets as opposed to $68.00. There is nothing on the UD website that states there is a price difference if you go directly through them and I did not realize that was even an option. I paid $53.00 more for the same tickets that everyone had around me.

I was recently purchasing tickets for the upcoming New Orleans Saints' football season. I selected 4 games and had successfully bought 2 tickets for 3 games. I selected tickets for the Cowboy's game and thought I had selected 2 out of a block of 16. I received confirmation emails for the previous 3 games saying my tickets could be downloaded in a few weeks. When I received my conformation email for the Cowboy's game, I was informed that I had purchased 16 tickets for $2,300 (tickets plus a $300 service and handling charge) and that my tickets were ready to download now. It had only been a matter of hours since the purchase.

I purchased tickets for my daughter to attend the Miley Cyrus concert in Tacoma, WA. At this particular concert, they have started what they call a paperless ticket to avoid scams, etc. Unfortunately, we were not able to attend, so I started contacting Ticketmaster to find out what I could do. Well, I come to find out, I cannot sell them, print them to give them to another family member or friend or get a credit/money back in any way, shape or form. They have an insurance company that will review your request, but they need a claim form completed saying you have a medical condition, you relocated for your job to another city or you were in a car accident on the way to the concert. You might get your money back then.

Wow, my issue with Ticketmaster seems trivial compared to the issues other people have reported. As I was trying to use Ticketmaster's website to place an order, I kept getting throttled back. Please note, "We limit the rate of web page requests that can be made by individual users in any given time period. Your web page requests have exceeded these limits and your access has been temporarily disabled. We impose these limits to protect the website from automated programs as part of our efforts to promote fair access to tickets. Please allow several minutes and then try again." I wasn't clicking through their site across any more pages than the core ordering system. I gave up on the website once I finally got a non-throttled page telling me that I had taken too long ordering and so my tickets had been released.

I bought 2 tickets to see the Jonas Brothers Concert in New Orleans Arena. The seating arrangement that was advertised for the section that we had seats were not numbered right. We were supposed to sit by the runway stage and we were sitting on the opposite side. We're very, very, very upset over this. We had been waiting since Easter 2009 to see this concert. My granddaughter, 11 years old, was very, very, very upset because we were supposed to sit by the stage and some idiot numbered the seats wrong. So the people that were supposed to sit where we were supposed to sit came out smelling like a rose. It is false advertisement on Ticketmaster.

I ordered 2 adult and 2 youth tickets for a King Tut exhibit at the De Young Museum in San Francisco. I confirmed the number with the salesperson to make sure. When I went to will call to pick up the tickets, I was surprised that I was charged for 3 youth tickets. When I called, they told me that there was nothing they could do. I was charged $16.50 for a ticket that I did not need.

Apparently, there is a check box that says Save $25 on your next purchase - free trial - (after that, pay $9 a month for the rest of your life until you cancel). This is a huge ripoff completely condoned by the company. No one in their right mind would pay $9 a month to save $25. It is a check box ripoff.

I feel that I am victim of a bait and switch scheme. I purchased two concert tickets online for the price of $250 each. Because of my membership in the Who Fan Club (at an additional cost of $50), I was able to purchase these tickets before the sale was open to the public. Two days after the transaction, I was notified that "due to a unique programming error", the correct price was $375 each. I was advised that I would need to authorize the additional charge to my credit card in order to keep my present tickets or Ticketmaster would issue a refund.

I purchased an online concert ticket through Ticketmaster to see a band at MGM Grand Garden in Las Vegas on July 25, 2009. I checked the online map to see where I would be sitting. I pulled up Floor A, Row B, Seat ** which would be second row down by the stage near the catwalk. I called TM to be sure that I had indeed gotten this excellent seat. They assured me this was the case.

My son purchased tickets online for Jersey Boys Broadway Show on 19 May 2009 for New York City show. Four tickets on the 19th and one on the 20th were purchased for the show on 22 May 2009 8 pm. We did not realize the mistake of wrong show location until we went to the Broadway show place where we were turned away as the tickets were of the same show, same time and day but different location, Orlando, FL. The tickets do not show clearly the venue of place and do not have any immediate contact number on the tickets. Filed dispute with Capital One Mastercard immediately and credit card refused the dispute due to Ticketmaster's non-refundable policy on 18 July 2009. Financial damage is 465 dollars. I went to New York for my son's graduation at Columbia Dental School.

They advertised for a concert for the independence of Colombia with 5 artists. We bought 4 tickets at almost $150.00 each. When we got to the concert, only 3 artists performed. The promised DJ never showed up and people still paid the same price for the tickets. They advertised and filled the place with false information so that people would buy their tickets. They did not even offer an explanation to the people, all they did was turn on the lights and had the guards telling everyone to leave. We paid $150.00 for each ticket. It was a ripoff because 2 artists and 1 DJ never showed up at the event.

Ticketmaster is the worst of the worst companies. I just had the worst experience regarding fraud. Some ** in California (I live in Illinois) charged 4 tickets to Lil Wayne and 4 tickets to the LA Dodgers using a virtual credit card number, oh so magically linked to my Mastercard. They had no security code but somehow they accepted anyway. After speaking with seven (no exaggeration), they assured me everything was extinct. Exactly 30 minutes later, I received a call from their fraud department that another charge has gone through. They are a rip off company and I would bet everything that this is an inside job from a staff member. Their supervisors suck! I spoke with Angie from Texas ID** who literally laughed, then thanked me for being a customer and hung up on me. What a disaster. Just wanted to share with you a prime example on the thieves they are. All they want to do is argue instead of help. Be warned, all.

Every time I order tickets from Ticketmaster to be mailed to me, I have a problem. I used my credit card to purchase tickets via the internet. When they tried to deliver the tickets to my address, they were returned as undeliverable. I received a call from TM stating that they were returned (That's the only good thing about this). I verified the address with them. Again, the tickets were returned and I went through the process again, but still, no tickets. In order to print the tickets at home, they wanted to charge me more money. This same exact thing happened last year when trying to purchase tickets to another event. Besides my problems having tickets not delivered, they charge too many service charges. If there were any way around purchasing through Ticketmaster, I would surely take it. It seems there is no way around it. Going to the venue box office is not always practical if it is a long distance from home.

Ticketmaster has merged with Live Nation and is now the nation's largest ticket broker. For most entertainment venues, this is the only ticket vendor choice consumers have to purchase their tickets from. Ticketmaster charges exorbitant and unnecessary fees (up to 45% of the ticket price). Many times upon calling as soon as the event, tickets go on sale and they claim they are sold out in the first few seconds or minutes. Also, within minutes of tickets going on sale by Ticketmaster, you can find already purchased tickets being sold for much higher cost on ticket resale websites. It is almost impossible to get good seats, even when calling the very minute that tickets go on sale. Also, when an event is canceled, they do not refund the entire price paid! They deduct the processing and handling fees. That is wrong! They have insurance for those situations. Ticketmaster has unfair business practices and they take advantage of consumers. They have a huge monopoly and something must be done about this.

I went to the TicketMaster website for ACDC tickets in August at GM Place in Vancouver. I did a search for any tickets at any price and any location. It came back with a message stating that the tickets are not available for either $99.50 or $ 69.50. However, I went to Ticketsnow's website and on their website, they clearly indicate that they are a division of Ticketmaster and any amount of tickets were available for 150% to 200% profit. What this tells me is that Ticketmaster is scalping its own tickets. Something must be done to stop this unscrupulous business practice.

I purchased tickets online through Ticketmaster. The ticket cost was $30. They add three additional fees to the ticket price: convenience charge, building maintenance and a processing fee. The fees were $6, $5 and $2.50. This equals $13.50 per ticket or 45% of the ticket cost. To print the tickets, you’ll be using your own computer and paper, which will cost you an additional $2.50. Basically, you are forced to call.

I am unable to get a Bruce Springsteen ticket every time they went on sale. The screen kept coming up as unmatched. The screen kept searching for the match during a 15 to 20 minute wait. I called Ticketmaster to complain and the tickets were already sold out. So for the heck of it, I went on eBay. The tickets were already being auctioned off for those shows from the West Coast. These people had intention of going to these shows in the first place. I really think they should really do something about another way of doing this.

I purchased tickets through Ticketmaster for the Keith Urban/Taylor Swift concert in Cincinnati. The seats seemed great, close to the stage. When we arrived at the arena and went to our seats, we found that our view of the stage was obstructed. There was a large sound board tent in front of us and on stage, there was a large white prop that the opening act Swift was to use. This totally blocked any view we had of her set. We complained to security, they told us they had so many complaints it was unreal. They also told us there was nothing they could do, but to call the arena the following Monday. We were told no seats were available to move us to since the show was sold out. I feel that if they were going to sell tickets in that section, they should either say obstructed view on the site when purchased or just not sell them there.

Bruce Springsteen tickets were going on sale today, 6/8/09, at 12 PM. I tried at 11:59 PM and could not get on. Then I got on at 12 PM, and it said wait was 1 minute. Then, it went as high as 12 minutes and down to 3 minutes. And then at 12:03 PM, it said no tickets were available. Is this yet another Ticketmaster scam?

The seats we ordered were on the lower level and the ones we received were on the very top. I do have a handicap and I use a walker. I can't negate steps well and up on top I feel like I will fall, I lose my sense of gravity. That is why we specifically ordered lower level seats.

I got on Ticketmaster.com and bought four 4 packs of the Toby Keith concert at the Shoreline Amp. on August 16, 2009. They sent me only four tickets. When I phoned on 6-5-09 at 9am, Sarah, the representative that answered, informed me that was per ticket. When I verbally walked back through the website with Sarah and then manager Katie and expressed that nowhere was there an indication that was per ticket. It asked me how many quantity of the 4 packs did I want and I selected four. Katie refused to honor the price and said good bye.

I purchased tickets for a concert and went through all screens to where you enter your credit card information and when I clicked on "submit order", my order didn’t go through. So I didn’t get any tickets and the show was sold out. I contacted their customer service via email and all they sent me was a generic email discussing information completely irrelevant to my concern. I resubmitted the request and nothing. They are awful. I am sure this stuff happens since there are so many people trying to get tickets so their server gets jammed but they didn’t even apologize or anything. They don’t care.

I bought tickets for myself, my wife, and one as a birthday present for my 90-year-old aunt. I have never been treated so badly as I was by Ticketmaster. Although I bought the tickets five weeks before the event, they told me that they had mailed them to me on two different occasions, but I received nothing, even after I had already paid for them. They charged so many add-on fees, even charging per person, not per car for parking. Have you ever heard of anyone charging $12 per person in the car? When I finally drove to a Ticketmaster retailer to physically pick up the tickets, they were in the far rear part of the theater nowhere near where my original order was placed. They sold my original tickets. I have never been treated to so badly and had to make five different phone calls to get this order cancelled and my credit card refunded for the sales amount. No more Ticketmaster for us!

I purchased 4 tickets to the upcoming Kenney Chesney concert on June 27, 2009 in Philadelphia, PA. I purchased these tickets from who I thought was Ticketmaster and I was then transferred to Ticketsnow.com site. The face values on the tickets are $200.00 each and I was charged in total over $1,700.00, this included service and delivery charges as well. I do not think this is an ethical thing to be doing to consumers, especially when these artists set their concert ticket prices. I was ripped off and I have noticed there have been several lawsuits that have been issued already this year because of this organization.

I went into Ticketmaster at 10AM on Monday, June 1st, to purchase Bruce Springsteen tickets for Giants Stadium. It prompted me to type in security codes in order to progress on the website. It came back and said the information I put in was wrong, although I know what I typed in was correct. It asked me to type in again the information on the page of which I did and again, it came back and told me the information I typed in was incorrect. This happened 4 or 5 times when I know that the information I typed in was correct. It is identical to what your web page asks below when typing in the words listed in order to submit the complaint. I did not get the tickets for Bruce Springsteen. I tried to get and wasted my time.

Bruce Springsteen tickets in Giants' Stadium went on sale through Ticketmaster, on Monday, June 1 at 10:00. At exactly 10:00, I was online to purchase tickets. The Ticketmaster page stated I had a 15 minute wait, and I waited and watched, as the window stated there was only a 12-minute wait, 9-minute wait, 8-minute wait (it was really over 30 minutes), only to have the window then say "there was a problem processing your request. We apologize for any inconvenience". This happened to me 7 times in the same morning. Every time it happened, more and more tickets were being sold, without me having a chance to purchase any, due to Ticketmaster’s system, which is not able to handle the requests they generate (or they were blocking people from purchasing, so they could work with scalpers). The final notice said “no tickets to match my request could be met”. Ticketmaster’s system failed me, and many others once again! I was not able to get Springsteen tickets, when I tried using Ticketmaster's system, due to their inability to support the requests they receive.

I logged in to Ticketmaster at 10 AM, and have tried to get tickets by phone, and just 35 minutes later, the tickets for Bruce Springsteen are all sold out. This is for a series of three concerts. How is this possible?

I went online at precisely 10 am, (actually a bit before to be ready) and was constantly being pushed back to the 15 minute mark. I did not hit a back or refresh button and after 28 minutes was told try again. No tickets available. This is just unfair. I even tried other laptops and they seemed to do better but it was too late. I think the system had glitches and agents computer systems blocked the average person. This is a horrible state of things. Can something be done so things are fair? I will see if I can buy an affordable ticket on the aftermarket but that seems unlikely during the economic conditions.

My husband loves AC/DC and we had never purchased tickets online before and do not own a credit card. Last night, our 21-year-old daughter offered to show us how to use Ticketmaster. She already had an account with her credit card listed already. Inadvertently, we purchased 4 tickets for a band called Sugarland for this coming Thursday evening that none of us were going to be able to attend. Immediately, I sent an email through to Ticketmaster that was provided on their site. There was only a few minutes from the time of purchase to the time of contact on the email. I spent from 10 am this morning to now (2:30 pm) trying to get someone on the phone who might be able to help. The above telephone number was busy all day, I am assuming because of the AC/DC tickets that went on sale this morning.

I dialed the automated ticket purchase line for Ticketmaster, today, April 17, to purchase U2 tickets. The call went right through. I was prompted to pick my ticket price, which in my case was $95. The automated system told me what was available and I proceeded to check-out. No total was given. When I realized I had no email confirmation, I called this evening to have one sent to me. It was then I was told my total charge was $1600! Instead of selling me $95 tickets, they sold me $250 tickets, with no authority on my behalf. They committed a crime, misrepresenting what they were selling. This is illegal! The situation has yet to be remedied. I will speak with a higher-up on Monday. I have made it clear to them that their behavior and antics are unacceptable and I will take legal action against them if they do not honor what was advertised to me.

We also were unable to purchase Elton John tickets at the actual sales price within seconds of attempting to purchase them online with Ticketmaster. The only tickets available within a minute or two were about double the actual sales price. This is clearly a practice of scalping tickets, which seems to be legal with Ticketmaster. I tried to phone to purchase tickets for the Walking with Dinosaurs Show in Regina and the only way you can purchase tickets is through Ticketmaster on the telephone or online, unless you go down to the Brandt Centre, which I will do. I tried to phone at 9:00AM but no answer. A minute later, the lines were busy.

On March 4, I attempted to purchase tickets from Ticketmaster for the April 23 Leonard Cohen show in Seattle. As seems to be the usual, their website said they were sold out and referred me to a number of resellers. I was able to purchase three seats via Kangaroo Productions of Toronto (at inflated prices, but never mind that), and within 24 hours received FedEx tracking information from the reseller. When the tickets had failed to arrive after three weeks (with no indication from FedEx that they had been shipped), I contacted the reseller and was told that they had not received the tickets from Ticketmaster, and that it wasn't unusual for it to take several weeks.

I was online with Ticketmaster.com 20 minutes before tickets went on sale at 10:00 on Feb 2nd. At exactly 10:00, I was clicked in and I requested the best seats available. I was put on hold for 10 minutes and the website said that the tickets were sold out. I was referred to another site in which tickets were expensive. I bought tickets through TicketLiquidator for $163 each, with a face value of $95. I couldn't complain before because they didn't send my tickets to me until April 9th because they told me they were trying to upgrade my seats.

I had access to the Washington Capital playoffs presale. Upon anxiously waiting for it to start, I managed to get a great pair of tickets in the lower section through their website. When I clicked purchase, it asked me to log in with an account. I tried to enter a new one, but it determined I had a pre-existing one with the same email account. So I signed it with that, only it was connected to a very old credit card and an address that was 4 years old. Therefore, I selected the change address option. On this page, I entered my new information and clicked submit. The page informed me that there was an error but not what it was.

On March 30th, 2009, after attempting to get 8 seats together in a front box at Ticketmaster.com for the UniverSoul Circus on 4/16/09 at Prospect Park 7:30pm (the system would not allow it), I called Ticketmaster and spoke with Raoul. I advised him that I needed 8 seats in a front box. I asked him if the tickets he selected were in a front box and he said yes. I was no longer online so I was unable to see the seats that he had found. I purchased the seats and did not receive the tickets until today, 4/9/09. I noticed that the tickets all said rear box so I called and spoke with Juan who advised me my box, box 26 was behind box 25.

After taking time off from work, driving from Montana to Portland, OR, staying overnight in a B&B, we went to see Wicked on 4/3/09. We paid $300 to Ticketmaster for two matinee tickets. As I was sitting in my mid-balcony seat three rows from the back of the house, I wondered how all those people in front of me could afford to see this show. During the intermission, I asked the usher on the balcony below us how much the tickets cost for those seats. He said $50, maybe $75. I said what we had paid; he said, "Wow! Hope you enjoy the show," and, "Sorry." I then went back to our seats and asked the usher up there how much these seats cost. She said $50.

The very same minute that tickets for the April 3, 2009 Bruce Springsteen concert in Glendale, AZ went on sale, I was online with Ticketmaster ready to purchase two tickets. As soon as I connected with the event, it immediately referred me to Tickets Now with some type of message that Ticketmaster did not have any available. Things happened so quickly that I was confronted with a list of people who were already reselling their tickets. How did they get them so quickly? Anyway, mine came from a guy named Randy **. I wanted good tickets because my wife really wanted to see him. I grabbed what I thought to be the best available, two on the floor. I was charged $160 each, a $48 service charge and $14.95 for shipping (a total of $382.95).

I gave my husband 2 tickets (as a birthday present) to go and see Bill Engvall on April 04, 2009 in Stephens Auditorium in Ames, IA. I bought the tickets on Ticketmaster.com on February 27th, 2009. I live in Iowa and the weather here is unpredictable. I live in Cedar Falls, almost 2 hours away from Ames. The show started at 8:00 pm and there was a weather advisory at 4:30 pm that a blizzard was coming and to travel only on emergencies. I wanted to cancel and hopefully get some refund for my tickets. When I called the 800 number, they said they couldn't call the manager (selling company for refund) but they could send them an email. They left a message around 6:30 on my phone saying that I couldn't cancel my tickets. The only way to get them cancelled was if the performer got sick.

I am interested to see that Ticketmaster is being called out on reselling. Now I know this, I understand what was happening for the selling of Wicked tickets in San Francisco. I could not get reasonably-priced tickets for months unless I used one of their other websites with hugely inflated prices.

I attempted to purchase one ticket for a U2 concert to be held in the New York City area in September 2009. I started when the tickets went on sale at 10:00 am and quickly got through with a ticket in the lower section (100s) right in front of where the stage is supposed to be set up. When I attempted to pay for the ticket (I was signed in to my Ticketmaster.com account), the screen froze and then eventually timed out, releasing my ticket for someone else to purchase. When I finally got through again, I had to pay the same price ($272 with fees) for a ticket one section above the 100s (200s). Needless to say, it was very annoying.

I was charged $31.15 in fees for 2 tickets to a Bruce Springsteen concert including $2.50 for the convenience of printing the tickets. Then their system didn't work and they forced me to sit on hold for 30 min. and refused to refund the most ridiculous charge.

My son purchased tickets for a concert in Boston using my credit card. When buying tickets, one has 3 minutes to enter the data and complete the transaction or the tickets are gone. TicketMaster has a box checked that asks if you want insurance protection. What was unknown to my son and myself was that by not unchecking that box, another company charged my credit card $24 for insurance. When we completed the transaction and confirmed our order, there was nothing on the screen that indicated there would be additional charges made to my credit card. It only showed the charge for the tickets, so of course I clicked confirm. I didn't find out about the other company charging my credit card until days later! What a scam.

Their affiliated company, TicketsNow, is charging $311 per ticket for a Brandi Carlile performance at the World Cafe in Philadelphia, PA. If that's not criminal, it certainly should be a felony. No wonder Congress is investigating these greedy **.