StubHub Reviews

I sold two tickets. They went for less than I asked for, and trying to get paid for them (Two weeks ago and still no payment). Over half an hour waiting to try and get through to them, then they want a paypal address. Then they wanted a passport. Then they asked for a utility bill. ABSOLUTELY USELESS. STAY AWAY FROM THEM.

I sold 4 AC/DC tickets on Stubhub 2 weeks ago for just over £400, as I have broken my back in a road traffic accident and am unable to go. Tickets were shipped (same day as sold) to the guy who bought them through Stubhub via DHL. Then when I requested payment the rubbish customer service and excuses start... "Oh, we can't verify you", "Oh, we can't verify your PayPal account" (I don't have one!!), "Oh, we can't pay you directly", "Oh, we need more info", "Oh, we need 84 forms if photo ID and utility bills...", "Oh, you won't get paid until at least a week after the show", "Oh my name is ** and my English not excusingly good sir!!" Avoid these muppets at all cost, they are rubbish!!!

Purchased tickets for MANA concert 6-20-2015 (1) week prior to event. Purchased ticket for the 20th. Went to concert & was not allowed in. Date came up for 18th. Checked tickets & sure enough 18th was on it. I know I set tickets for 20th, there are numerous complaints on net just like this. Please investigate.

I purchased 8 tickets for a Radio City concert (Lady Gaga and Tony Bennett). The total cost of the tickets was over $2,000. Two of the tickets were invalid. The seller sold them twice and the other party entered the theatre first. I was appalled by this. Stub Hub did finally refund the money after much conversation. Stub Hub is an organization which is allowing thieves to mishandle ticket sales. They are a marketplace to sell tickets at a very high premium without any regard for the consumer. That evening was spoiled because of someone else's greed!!

Posted tickets to sell a month out and never received any communications until a day before the event Stubhub sends me a penalty fee?! Supposedly my tickets were sold to a buyer WHO I never received or even was alerted about. SH claims they sent me notifications by email which was neither evidence by my inbox or junk mail. Their dispute policy is a sham. Customer service was non-attentive and could care less that I was a first time user. Buyer beware. Never again.

concern for ethics only for provide. If I was a young person on a fixed income I could not pay my monthly bills and provide for my children. I am going to make flyers tomorrow and pass them out at the mall with negative reviews I have found and also send them to friends in other places.. VERY POOR CUSTOMER SERVICE!!!! By the way this is the only review I have ever done.

Went to buy NYC FC tickets and noticed a good price for seats. We make plans with friends who buy tickets in the same section. Then we get a call saying our tickets have been cancelled because the seller listed them at the wrong price. I just spent a full hour on the phone with customer service hearing the same mediocre apology and a sorry $10 credit to Stubhub. Basically every time you buy tickets from Stubhub they can cancel your order and say "Oops... Sorry... Wrong price." Or even better...if you are a seller and the price goes up after you sell your tickets you can say "Oops... I listed them at the wrong price," and then go back and sell them for more. Will never buy or sell from Stubhub again. Terrible.

I purchased tickets from this organization for the Pantages Theatre. I thought Stubhub was simply selling tickets for the Pantages. There was no obvious way to know that I was actually buying from an individual who had tripled the face value of the tickets. I was totally deceived.

$300. 2 concerts. 4 tickets. 0 events attended. I purchased two tickets (purchase A) for digital download. Transaction went through. My card was charged. Tickets appeared on my phone. I purchased two tickets (purchase B) and was sold the wrong day. Still charged. Disputed. Account deactivated. Recharged. Eat the wrong tickets and can't access my tickets from purchase A. Can't attend either concert and charged for both sets of tickets.

Seller didn't provide tix. I contacted Stubhub support which promises comparable or better tix. Instead we got 5 rows back. SH did PROVIDE partial refund but I didn't want $, I wanted the 5th row tix that I bought for a grad present 6 mos early.

I purchased 7 tickets for the playoff NY ranger game at Tampa. 5 seats for my sons and 2 separate for my husband and I - there were not 7 together. I did not realize the tickets were sold by two different individuals until I got to the game and three tickets were no good. ** from Dick's tickets resold them twice once on Stubhub. And also on another site I found out his info from the Amalie arena it seems he does this often to people. Beware of buying tickets from him - check the name.

People rarely write in on these sites when they're satisfied and most of the negative reviews on here seem to be from people upset that they made some kind of dumb mistake and wasted StubHub to pay for it. I've used StubHub dozens of times to buy and sell tickets and haven't had any problem they couldn't fix to my reasonable standards. They're a reseller marketplace, so they're not always to blame for your problems. It's not their fault when you show up to a gig and your ticket is fake. It's the seller's fault. The fact that they offer your money back is great considering you'd get nothing if you bought from any street scalper, Craigslist, or other unsecured resale.

Whether you want to buy or sell on StubHub, I have two words: just don't. When buying, you get ripped off. They let sellers price tickets WAAAY above what they're really worth, and do you know why they don't care? Because the higher the ticket price, the higher the commission they make from the sale. The price you see when you buy a ticket on StubHub not only includes the fees they make the BUYER pay, but fees they make the seller pay as well! So it's literally a DOUBLE rip off!

I selected to purchase 4 tickets in their website. A total cost of $273.94 each ticket was $64 plus tax and fees. I received my order confirmation with the about charged but only for 2 tickets! They said I would just have to buy more tickets from the seller. That doesn't make any sense! Either they logged the wrong amount on the order confirmation or they doubled charged me. Either way I'm not gonna pay more money to fix a problem. They refuse to cancel the deal. So I had to file a dispute through my credit card company.

Was excited when my boyfriend called me to inform me he bought us tickets to the Brooklyn Nets playoff game for Saturday, April 25 at the Barclay center. We both rushed our way to the center. We waited on long lines to enter. Waited for about thirty minutes when the Barclay attendant scanned our tickets a huge red X alerted him that our tickets were no good. He directed us to the box office to speak with a representative. She grabbed our tickets and began to looked for our tickets on her computer. By this time we are about 15 minutes late to the game. She tells us she can't do anything for us and stamps "void" on our tickets.

First the Stubhub website would not let me create an account... then the Stubhub website would not let me link my PayPal account to pay for tickets. Needless to say those 2 red flags made me give up on the site completely. I mean if I have to jump through hoops and go through this amount of trouble just to register on the site it scares the ** out of me of what could happen if I would have actually bought tickets for an event after reading some of the complaints on here... Notice this has never happened to any other site I register with or pay for things with. Everywhere else it a pretty smooth experience... so it's like Stubhub just doesn't want my money so I guess they got their wish.

I purchased tickets for a concert for April 16, 2015. I drove over 4 hours away to concert. Upon arriving at event I found a sign posted on event stating concert was cancelled and to contact seller for a FULL REFUND. I was NEVER notified about a cancellation. I immediately contacted StubHub. They did not even know about a cancellation. Upon further communications with StubHub I was informed that I would not get a refund since the concert was rescheduled for 08/21/2015. I am not able to attend in August nor should I be expected to. I lost over $250 in costs for gas and hotel to go to the event. StubHub never even acknowledged my experience. They made no apologies...

The seller failed to upload the tickets. Stubhub was unable to contact the seller. They offered "comparable" replacement tickets; not as good as what I had ordered. They did give a full refund, but I wanted to see this game in the seats I had ordered. I will never deal with Stubhub again; they cannot guarantee they can deliver the tickets you order. Rated lower than one star.

I bought 3 tickets for the Miami Open last weekend ($200 each) and when submitted the payment the screen showed a message saying that the tickets were no longer available. I get back I purchased 3 tickets from another vendor. 2 days later I found out that they charged me for both transactions even when the first one gave me a message that the tickets were not available anymore. I have been calling and trying to get a refund for that transaction and they keep saying that it was my mistake. I will never use this site again! Beware of these people!

I purchase tickets from Stubhub, which stated seat 13 & 14, payed extra. Get there standing room only. Meaning the original ticket price were $39.50. Why would I pay $160 extra for these tickets, when the website had tickets much cheaper. They even had a sitting chart!

I bought 2 tickets for a total of £375 for a The Who concert in December 2014. This was cancelled the day before. On the day at 9:03 I received an email stating the rescheduled date. I then tried to contact Stubhub to see if I could get my money back but found out that that the best I could do was to resell the tickets through their website... This, in spite of paying around £200 in fees to Stubhub.

I did not lose any money (I hope). I was in Ottawa and had some spare time so I bought 2 very good tickets to a hockey game about 1 hour and 10 minutes before the game. I waited about half an hour for my tickets to be printable and got e-mail notification that order was cancelled. I was asked to call them. I called and spent 20 or so minutes on the phone trying to find out why and was told that my account was being investigated (I could no longer log on). I was told the tickets were no longer available and I could buy new ones. Only lousy to very expensive tickets were available. Even if I did buy new tickets it was too late to get to the arena at this point. I was better off going to the game and looking for someone selling on the street. Wasted my time and screwed up my evening plans.

Tickets didn't arrive by Tuesday when they were supposed to, or indeed Friday when the concert was. UPS showed only a label was printed and NEVER sent or intended to be sent. Stubhub didn't help when I contacted them the day before the concert to cancel it because my ticket hadn't even been sent yet and they replied with something about a "fan protect guarantee" - which basically means I go back onto the Stubhub website, see my concert is now a "past order" and there's no button or way to file a claim or complain. I wrote an honest review which is what the first couple of lines of this are and they wouldn't publish it.

I purchased two tickets to the Miranda Lambert concert in Bossier (3-20-15) for my wife and her friend. I bought the tickets back on 2-17-15 from Stubhub, received confirmation and the tickets via email. Well tonight my wife and her friend went to the enter the concert but were turned away due to her tickets not being valid.

I would implore anyone seriously considering to purchase tickets from this website to instead buy them from a genuine source. My e-tickets were available for me to download, print, and attend Download festival 4 days before the event. However, I was emailed the day before the event and informed that the tickets were not valid for entry into the festival. Being informed less than 24 hours before I was to depart was appalling, and the attitude of the customer service staff that I spoke to on the phone was even worse. Stubhub's resolution to my problem was to attend the event a day later, as there was always a slim chance that the seller could post actual tickets via special delivery. A string of hope and an empty promise from a company that has taken payment for a product they were unable to deliver.

So I purchased two tickets for the Wrestlemania 2015 event in San Jose back in December for my brother and his wife. They were great seats for great prices and I was so happy that I found them. I know that we're only a few weeks away from the event, but my brother suffered a heart attack and just passed away. I contacted their customer service via chat and spoke with someone named ** and he/she assured me that I would be getting a refund back to my card within 2-3 business days. I was so happy with their customer service for understanding the situation and for giving me a refund.

Stubhub advertised tickets as 'Orchestra Seats,' which we purchased. As soon as we saw the tickets, we realized they were in the 2nd last row of the theater. Immediately contacted Stubhub and they refused to recognize the misrepresentation and would not credit the transaction. They only offered to try to re-sell the tickets at a profit to themselves of course. Our credit card company indicated that Stubhub should immediately cancel the transaction since the issue (misrepresentation) was caught immediately by the buyer; anything else being unethical.

Two stories here. Last two experiences to be exact so these are not well separated incidents with any successes in the middle.

My tickets were dropped off at a "certified" UPS location within the 1 business day window. Due to unexplainable logistical reasons the package was not scanned into UPS, but would have arrived well in time for the buyers. Order was cancelled with zero notice to me, and then I had to chase my tail to get the tickets back, and will probably get them back on the DAY of the event with very little time to re-sell them.

It's so easy for sellers to get scammed through StubHub. They take the buyers word 100% with no proof. If the buyer says your ticket was fake, they will charge you. I have talked with customer service and asked what proof they ask of buyers and they literally said cases like that rarely happen so they don't require proof. That was seriously their answer. But I'm starting to read more and more about buyers scamming the seller. So even if it's rare (or so they claim), it's happening!

Before we came to the US, we bought the tickets online, in Turkey. After we received and printed the e-tickets, we e-mailed the Customer services concerning the fact that the name on the tickets belonged to a stranger and the dates were wrong (It was supposed to be a game between the Knicks and the Kings but the ticket said Knicks vs. Lakers.). Once we arrived at the Madison Square Garden, they said that our tickets are invalid because the third-party seller of the tickets reprinted them today again. Ashamed to be abused. I will tell all not to count on that site.

We purchased tickets for Fleetwood Mac in Knoxville, TN. When I went to print off the tickets, I saw that the $150 tickets (plus fees) that I had purchased were selling for $49.50. I was so upset; I had purchased for some friends as well, and am eating the difference because of my ignorance that rip offs like this would even be allowed. I cannot believe this is even legal. The seller's name is Jennifer ** and she sold us nosebleed tickets for a little less than I could buy excellent tickets for today from the venue. I am sick, disappointed and angry. Will post reviews of this rip off on social media, Angie's list, etc. to hopefully prevent even one person from having to feel this gullible.

I tried buying 2 tickets to the Grateful Dead concert on Feb. 28, 2015 at 10:00 a.m. There was a 4-ticket limit put in place by Ticketmaster, but Stubhub ended up with thousands of tickets somehow. Stubhub then decided to mark up ticket prices anywhere from $500.00 apiece up to $90,000.00 apiece. So how did Stubhub get thousands of tickets when I couldn't even buy 2?

I ordered 2 floor tickets to a concert, and paid extra for them compared to balcony seats. When I received my tickets through the mail, they sent me balcony tickets! I was so upset, I had paid over $100 extra in order to get floor tickets, so of course I called them. The person I talked to was not at all understanding or helpful! They didn't have any floor tickets available, so I was stuck with the crummy cheap balcony tickets. I have no idea why they sold me floor tickets if they didn't have any! I asked for a refund, because I clearly hadn't received the tickets that I paid for, and was denied that too! I will NEVER use Stubhub again, and wouldn't recommend it to anyone else either. It’s much better to pay the few extra dollars to go through a different ticket selling company.

Two months ago I purchased "PIT B" tickets to Maroon 5 for Monday's performance from Stubhub. The website said "two per family" so I had to purchase two other tickets from Ticket Finders. I think you would agree with me that Stubhub is a reputable source. I have personally used them for football tickets without incident.

One sunny day I went online to order Colorado Avalanche tickets online through Stub Hub on VALENTINE'S DAY - well I am here at the hockey game, having driven 500 miles to get here with my VALENTINE and lo and behold I have been informed by the box office that the tickets I purchased week a ago have been double sold!

Me and 3 friends took 2 days out of work and got a hotel for the night to see Sam Hunt in BOSTON FEBRUARY 12 2015! We waited 2 hours in line outside in the snow only to get to the door to be told our tickets were invalid!! Stubhub sent us the wrong tickets!! The show was sold out so there was nothing they could do. They told us they see this problem with STUBHUB EVERY NIGHT!!! Ridiculous! NEVER AGAIN WILL I BUY TICKETS THROUGH STUBHUB!!! HORRIBLE EXPERIENCE!!!

This was my first experience with Stubhub. I purchased tickets to the Sam Smith concert in Seattle. The concert scheduled for 2/2/15 was postponed indefinitely the day of the concert (not Stubhub's fault), but I did not receive notification that the concert was postponed until 7:00AM 2/3/15. In talking to other ticket holders, apparently this information was available and sent out to other ticket holders who did not purchase through Stubhub as early as 11:30AM the day of the concert to allow people to modify plans.

I bought two tickets at 270 dollars to a concert in New York, I was flying from Manchester UK. Apparently my tickets were delivered and left in a mailbox by UPS, which is not true, as I don't have a mailbox, it's a letterbox through the door here. UPS said contact Stubhub, the call centre said they are well known for having many issues with deliveries from Stubhub. Anyway I never received tickets and Stubhub said I did so no money back and no tickets. I wish I read reviews before I bought the tickets. It's most likely a scam. Avoid at all costs, I've never had any issues in all the years buying from Ticketmaster.

StubHub is so unbelievably unethical, incompetent and arrogant. They are swindlers - to the point of being creepy. They have a black hole called their "technical team" that functions as a dictator telling customers what their "system" reports on transactions. There are no screenshots of your transaction - so they cannot provide any proof of your online input to buy or sell a ticket. They can tell you that you made a mistake in entering information - due to their "technical research" but they cannot prove it. I can't believe they are still operating and that the government has not shut them down for fraud. Customer service is arrogant and inflexible. Fees for this, that and the other. BUYER BEWARE!

I have been a long time user and advocate of Stub Hub....until today. I have purchased tickets with no problems and took to selling tickets in the last couple of years. There was a problem 5 days ago where their system couldn't validate the bar code of a ticket I was trying to sell. I called them and was told that their IT dept. would be in touch with me as the venue was having problems with bar codes for that event.

I listed tickets on both Stubhub and Craigslist when I found out my job would require that I travel on the same dates of the event. I had never listed tickets on either before...and I had purchased from both before. Although I hadn't logged into Stubhub for years I was able to quickly login and create a listing. I was prompted for my credit card number for their fan protect guarantee; I skimmed the screen and didn't see anything suspicious so I figured it was to verify I was a real person?

I purchased two tickets from Stubhub for a Willie Nelson concert in Hobbs, NM (for 1/2/2015). I spent over $1,000.00 on two tickets and drove 6 hours to get to it (not to mention the two nights at a local hotel). When we arrived the at the concert hall, it had been "canceled" at the last minute (I did not receive any message regarding the cancellation from Stubhub or anyone either - that is wrong, too). We called Stubhub from our hotel room that night and they said not to worry, that my credit card would be refunded in full within in 1-3 business days.

Bought tickets 193$ 2 day, UPS did not arrive on scheduled day, could not pick them up at UPS and stubhub would not issue a refund. Seller did not provide contact info. All smoke blown at me. Very disappointed.

Bought tickets... Total came to $267.90. Gave to our son, been dying to go to a game since he was 8, now 18. Tix arrived and we were sold STUDENTS TICKETS!! ID REQUIRED! Turns out in small comment section (which has nothing to do with sell info) it says ID required. This site is a glorified Craigslist!!!!

Probably the worst customer experience, online or offline. I tried to open a new Stubhub account to purchase tickets for a 40th anniversary surprise gift. There was an issue with my Canadian address. So, I was directed to a customer a service rep., on 12/18/14. She took my order for tickets for the event dated 01/28/15. When she repeated the order details, she repeated the event date 12/28/14. I corrected her, and she repeated the order with the event date 01/28/15 and placed my order. The next day I checked the order online. The tickets were dated 12/28/14. I immediately called the customer service line. And I was told that the tickets would be changed to 01/28/15. And someone would be contacting me within 24-48 hours to confirm the change.

Overall bad experience. Would not use again. Would highly recommend using the NFL ticket exchange for NFL tix instead of stubhub. Stubhub can't send you downloadable ticket- they have to mail hard copy. UPS lost mine and stubhub's replacement tickets were worse than the ones I bought. Not much of a "fan protect guarantee". Customer service was non responsive at times and not willing to do much to help.

I bought loge seats to an upcoming show. Went to print the tickets and they are not what was listed! Told them that this is fraud!!! The tickets purchased should be what I was sent! T's them that was turning in a fraud report if not rectified! They said they would fix right away- I'm giving them to the end of day.

I listed two broadway tickets & received a notice that they sold on the day that I was unlisting them. They charged me $150.00 for "cancelling" the tickets, when I called them within minutes of receiving the "sold' notice. Buried about three clicks into their "policies" is a clause where they can charge "up to" 20% if one cancels the tickets. Let me say again, about three clicks into the policy. To even find out how much they would pay me required a phone call or chat, NOTHING is listed that is easy to find. I asked them to document to me what the loss was to them or their client to have charged me so exorbitant a fee. No response. I filed a dispute form, IMMEDIATELY got an answer that the dispute was declined, so obviously no one reviewed it. AND to even file a dispute, one has to again "agree" to their terms and conditions. This appears to be just another way for them to collect money along with the hidden until the end fees charged to buyers. Try any other site but this one.

I purchased loge level seats for Sunday's jazz wizards game and I am really unhappy as Stubhub cheated me. The seats were not loge seats. They were nose bleed seats, and that is really unfair. I will never again trust Stubhub!!!!! I demand a full refund, if I don't get a full refund or tickets to another game with better seats I will sue Stubhub as they cheated me.

I have had a good run with Stubhub for 2 years. Then there was a hiccup. They told me that I did not fulfill my order and charged me 20% with no last chance notice. I have a job. I do not have time to go to the post office right away when my tickets were sold. I contacted the customer service. Because I shipped the ticket a day before the order got cancelled, StubHub blamed on me that I did not fulfill this order. The customer service was not helpful. They do not care about the relationships. They inactivated my account because I tried to dispute the charge which I did not deserve. So that I do not have a chance to pull up any data to prove that the fee should not be there. They just want MONEY and MONEY. I am really upset.

I had never used Stub Hub before but bought 4 tickets to the Three Dog Night concert at Wild Horse Pass. With no explanation the concert has been postponed until June. My husband often travels for work and may not be available in June but when I contacted Stub Hub for a refund I was told they do not issue refunds but I could list the tickets for sale myself. I don't want to list the tickets - I just want my money back. Their response? "TOUGH". I will never do business with this company again and will relate my experience to anyone and everyone who will listen with the advice that no one should ever use them for any purchase.

We sold our tickets on Stubhub and within 1 business day we shipped out the tickets. After 12 hours and before getting the tickets, the person cancelled the order. We are being charged a penalty. We should not have been charged, the buyer should. Plus we had 1 business day to ship out (the person bought them late Sunday night) and we printed the receipt on Monday and shipped out Tuesday - within the 1 business day guideline and the person has 3 days to return the tickets? So now we have to pay the penalty and will not get the tickets in time to even use them ourselves. I will never buy from Stubhub again!!!

I could not fulfill my ticket order due giving them away right before Stubhub got a buyer. They bought tickets for the buyer and charged me full price for them when there was plenty of tickets available on their site! STAY AWAY FROM STUBHUB!!!!

I was selling 4 seats to a football game and followed their drop down menu to list the tickets. My seats were chair back and I listed them as such. There is another section that was lower that also had chair backs. They canceled my sale and billed me 20% of the ticket price ($350). I tried customer service and they would not help me. I basically have no way of getting my money back short of flying to California and filing suit. PLEASE USE ANOTHER TICKET BROKER!

I have bought tickets before from them, but this time things went wrong. I was buying tickets for a football game and I paid my $240 and got an email for the tickets. When I clicked on the link, it was literally a low quality photo of the actual ticket I was buying. I am still waiting for the substitution that I was promised, but I don't have a good feeling about this. The fact that someone could do this is stupid and I find it hard to believe that Stubhub would let this happen. I wouldn't say you shouldn't buy from this site, but make sure the seller is legit and not some person trying to make cheap money.

I found the whole experience of using Stubhub dreadful. As I write, the concert I sold tickets for was over 10 days ago and still no money in my PayPal!! The call center say "we can't" help. You cant speak to anyone else. It's a nightmare and I would never buy or sell again.

Credit card alert told me I just got charged $1,577.00 by Stubhub about an hour ago. Never heard of them until now, and I definitely didn't buy any tickets for anything. This is the first time I've ever had a fraudulent charge. Even though I've already contacted the credit card, I'm very curious to know how my info was stolen, or if Stubhub doesn't validate purchases properly. Will update this if I have more information.

I had four tickets listed for sale for World Series game 6 in Kansas City. At 7:41 on October 28th, the day of the game, two of the tickets sold. Due to a software glitch all four tickets were taken off the buyers' view and no tickets were showing available in my section. I checked that section many times and there were never tickets available for sale the entire time (until 8:01 when I relisted them, but it was too late for them to sell).

I have to admit I've never bought even tickets. I wanted to see a Lakers game and didn't find any good seats at Staples Center. I stopped at Stubhub and inquired. The guy had 3 seats together in a good area, not great, but good. They were $200 each. Not knowing any better I bought them. There was no indication and no notification that Stubhub was not the seller or what the face value was. I paid over $600 for the 3 tickets. When they came in the mail, I saw the face value of each ticket was $93. I called to find out why and was told I bought the tickets from some 3rd party. Stubhub allows the seller to list the tickets for any price they want and Stubhub's policy is to not restrict the price to something reasonable or to list the true face value of the tickets. When I asked why as this would protect their customers, I was told "THAT'S OUR POLICY". They refuse to refund anything and just said "SORRY". Stubhub doesn't care about customers, only profit. DON'T BUY FROM STUBHUB.

I purchased two tickets on an extremely secure computer on Saturday for the Panther game on Sunday with a credit card I had not used for many months. On Monday, I received a call from my credit card company asking if I had purchased electronic equipment [twice] at a store located 750 miles away. I called Stub Hub about the situation and after initially calling me a liar, then claimed to send my concern to 'their' security folks. When I called back a week later, they said that 'they' determined the source was not Stub Hub and closed their file.

Yesterday I purchased what I believed to be two Wiz Khalifa tickets for Mr Smalls in Pittsburgh PA on November 22nd for $153.50 on StubHub. It turned out that the tickets that I had purchased were tickets to a COMPLETELY different show that had been rescheduled from November 22nd to December 13th! The tickets I had bought were for a band called "The Show". The seller had obviously taken advantage of the rescheduling and the name of the band (who got the bump courtesy of Wiz.) I was led to believe that I was buying two tickets to "The Show" aka "The Wiz Khalifa Show". A VERY VAGUE description indeed, made to look even more convincing due to the prices of the tickets ($76.75 per ticket). To add, the tickets to this band named "The Show" are still available for purchase on ticketweb for regular price (about $20 each). This was an obvious bait & switch transaction.

This site sucks in SO many ways. Not only do they offer an outlet for people to buy up all the tickets in order to make a profit, they are making profits off people who do buy and sell tickets. I tried to sell a ticket for a show I ended up not being able to go to. The tickets were mail-in only, and since the venue didn't mail the tickets out until after the date they told everyone they would (I called the venue and was told someone there dropped the ball), Stubhub cancelled my sale and charged me 20% of the ticket price. I couldn't even re-post them because it was too close to the start of the show. Bottom line, this is an outlet for people to take tickets from actual fans and make money off of them and the customer service BLOWS. If I could give less than 1 star I would.

I had two transactions go through for incorrect prices in the span of about 7 minutes. One was for $9 total that "rang up" at $900, the other was $270 which "rang up" at over $2700. I was SHOCKED when the emails arrived and my credit card and PayPal accounts were drained. I was not warned at checkout that the price had changed on either transaction. I've have made 10s of thousands of dollars in purchases and hundreds of thousands of dollars in sales through StubHub, but they will not listen. They said I was warned of the price change before checking out, both times. I think the fact that it happened twice in a 7 minute span clearly shows there was a system issue. Instead I was forced to take the tickets at the inflated prices.

They obviously don't check that tickets are legit beforehand. I bought tickets weeks through Stubhub before they sold out for Luke Bryan - and I got to the gate which I prepped for, w/clothes, accessories and shoes beforehand and they were fake. They're offered to give me my $$ back but it doesn't fix anything. Not what it was about. Ruined my best friend's birthday. I can't fix that. Thanks Stubhub!

Bottom line is they told me I was buying tickets in one location and they turned out to be in another, and you couldn't see the game, except for small glimpses of the action. I paid for seats just off center court five rows up from the floor, per Stubhub chat, but ended up with tickets 30 feet behind the opposing teams basket, so you couldn't follow anything on the court. What a joke, and all for just under $300 for 2 tickets.

I tried to sell 2 NFL tickets on stubhub. Put in my team and event and each remaining home game came up. I thought it was odd that the description included VIP passes to a tent before the game but it was the only listing i could find for the tickets --- website not that easy to follow. I was able as normal to put in my seat location and everything seemed to be as normal. My tickets sold. Before shipping the tickets 2 weeks before the event, i called Stubhub to make sure all was OK. I was informed i picked the wrong ticket and the transaction must be cancelled. Okay I thought the buyer still has 2 weeks to buy another ticket he is probably still OK.

I contacted Stubhub about 4 OU vs Texas Tickets that I needed to sell. They instructed me to take them to the LMS station in Dallas. I was told to download the app and I could watch the tickets and adjust the price to make sure they sold. Then I started the tickets high and began to lower the price. I had 2 other tickets for the same game that had sold on Stubhub. It was getting closer and closer to the game time and I finally went and looked at the site and the ORIGINAL high price was all that was showing up.

Stubhub's system of fees are so needlessly complicated that it is quite easy as a first time seller to be duped as to how much you will actually receive for your tickets. For example, they have your ticket price - $100. They have the price the buyer sees - $110. Then they take 15% commission from your ticket price when your tickets sell, i.e., in this case $15. So from the list price of $115 on the Stubhub website, you as a seller are giving up $25 or approximately 23% to Stubhub. Now they may say that in fact the buyer is paying the $10 over $110 and the seller is only paying the 15% fee. However, since the buyers only see the all-in ticket price, you as a seller are really the one who loses out. Confused? So am I. I couldn't recommend Stubhub less.

We are not members of StubHub and have never used their services. Since early September our landline has received over 50 calls from StubHub regarding ticket transactions. Our phone number has been used as a call back number for over 50 transactions and counting. This could be part of a scam or fraudulent purchases or a systems error. Our numerous calls to complain and have the problem rectified has been met with the same empty promises. "Our safety and trust team is handling this and they will call you." It isn't handled and of course no calls from the team, if it even exists. Something's not right with their system - be aware.

I was in a buying "session" to buy ten tickets for $159.30 each. When I checked out, they emailed me and said the charge was $11,460!!!! I immediately notified them by their Chat Now button, you know the Fan Guarantee says let us know if you didn't get the right tickets. They are still telling me today that I owe them $11,460 for ten tickets I bought at $159.30. I WOULD NEVER USE STUBHUB AGAIN. BE CAREFUL! I'M GONNA HAVE TO GO TO COURT WITH THEM.

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rule: Completing your sales. As soon as your tickets sell, we'll send you an email with a deadline to complete your sale. The deadline to complete your sale is based on whether you told us your tickets were in hand or not - and if not, the date you identified as your In-Hand Date. To get paid more quickly, complete your sale as soon as possible.

Please remove your annoying commercial. It is the most annoying commercial with that loud scream. Then the commercial plays twice almost every time and its every other commercial I hear it. I fell like I have to turn my TV down every time it comes on especially if I'm in the bed watching TV and my husband has already fallen asleep because I don't want to wake him up with that stupid scream.

After following the steps to upload my tickets into a .pdf format and following the onscreen instructions, when the buyer bought my tickets I found out that the actual tickets could not be scanned and loaded into stubhub. I had the actual tickets and would have been happy to mail them to the end buyer. The game was 16 days away so we had plenty of time. Without talking to me, StubHub charged me $70 due to the mistake. I wanted to work with them and find a way to re-list the tickets so we could all make money, but I was told the only thing they could do would send me a dispute form.

I purchased tickets for the AL Division Series - 6 tickets and they charged my credit card. Got a call last night telling me the tickets "were no longer available". The seller apparently got a better offer and pulled them which they receive no penalty for. I, on the other hand, must now explain to 5 kids why they can't go to the baseball game as promised.

I was looking to buy tickets for a concert at Wembley, UK. The cheapest tickets on StubHub were well over double face value, some three or four times. All other major ticket suppliers had sold out of decent tickets, yet there were hundreds on sale at StubHub. However I searched elsewhere and managed to find a less well known but seemingly reputable company who still had a few good tickets left at face value. Obviously I bought those. In short, StubHub is simply a ticket tout who has cornered the market in this area. I can't believe there are people who find this acceptable. They are complete rip off merchants who are pretending to be providing a service for fans. This is a disgrace and I would urge everyone to avoid buying from StubHub and other sharks like them. To buy from them simply makes it more difficult for us all in the long run.

I have used Stub Hub many times in the past and never wanted to cancel an order but on 09/21/2014 I ordered 2 tickets to an NFL game with a Parking Pass total cost $982.26 and on 09/22/2014 less than 24 hours later decided I did not want to go. Here is where the problem lies. I first went into the chat room at 3 am was explained there was nothing they could do but help me resell the tickets. Obviously that's not what I wanted so I called three times spoke to their "Resolution Dept" and time after time was told the same story and in addition I was not allowed to speak to someone higher up. Here is a copy of part of their policy word for word:

Paid £287.51 for 2 tickets worth £80. Accept that is my responsibility. Lost tickets which StubHub say cannot replace. All other major ticket sellers do replace tickets. Why are StubHub getting away with providing an inferior service?

This company is another classic example of getting so big and making so much money that "they don't need the business", and forget about the little things and treating their loyal customers with respect TO KEEP THEIR BUSINESS.

StubHub sold me obstructed view tickets without disclosing that fact, and when I tried to complain their crappy customer service gave me the brush off.

I had put my tickets on StubHub and the tickets were sold quickly. The date came and went for when the concert happened (which was on a Saturday). The following Tuesday, StubHub wrote me saying the people who bought my tickets weren't allowed past the check-in point. First odd thing that struck me was, what proof did they get from the ticket holders that they weren't allowed in besides word of mouth and second why was I told three days later and not immediately. Then they wanted me to give the original amount back, PLUS estimated $50.00 back in return fees and fees to keep the ticket holders happy. They wanted me to call up Ticketmaster and get some scanner report to see if they actually went through (long story short and many different answers later from Ticketmaster, I couldn't get scan report anyways because I had changed my credit card). Long story short, StubHub is just a scam.

I purchased 4 tickets to a concert through Stubhub. The concert was 300 miles away and was on a weeknight. When we arrived at the venue and presented our tickets for entry, the ticket scanner said our tickets had already been used, thus we weren't allowed entry to the concert. I phoned Stubhub customer service and was placed on hold numerous times. The agent said they were trying to get replacement tickets for us but after about 45 minutes they said it wasn't possible. They offered a refund but this does not cover the expenses of two hotel rooms, taking a day off work for 4 of us, gas for the 600-mile round trip drive, road tolls (Illinois), plus the hassle and waste of time in the whole deal.

Several times I've tried to list tickets for sale only to receive an error when entering the bar code. I am a season ticket holder and I know the bar codes are correct. I go back another day and the bar code works. This time I called the help desk, waited 7 1/2 minutes and was disconnected by Stub Hub. NOT Good. As expensive as it is to use the service, the technology and support should be first rate!

I contacted stubhub to tell them that something had happened & I was sold 6 tickets instead of 3. For another thing they stayed logged into my acct since Feb. Didn't even ask for my paypal password. They said it'd take 24 hrs to decide, yet they took the money from my acct even after I had filed a complaint & there hadn't been 24 hrs lapse for them to get back to me. It was $408. It was only suppose to be $204. Rip off!

I bought two tickets to a concert and ended up finding better seats so I listed the original two on Stub Hub. I progressively lowered the price and 24 hours before the concert the tickets went into a pending state giving me the impression they had sold. Two days after the concert I contacted them only to find out they hadn't sold. They went into pending because I changed the price through their edit feature (apparently I'm an idiot using edit feature to change prices). I was told this was my fault, too bad, have a nice day. I will never use Stub Hub again and will tell everyone I know not to use them. I have sold many tickets and this has never happened before. I will be sure it will never happen again. I lost over $100.00.

Deceiving seller fees. As an example I was selling 2 concert tickets and trying to find a price to set them at. It stated as follows. Your price: $315.00 per ticket. Buyer Sees: $329.45 and below this number is says (Fees included). Come to find out that about 4.5% fee in the fees included does not included the total and far from the 15% robbery they hit you with. I made 7% over what I paid $500 what a rip off!!

I had used Stubhub several times in the past without any problems. I recently bought a ticket for a Washington nationals game and when I checked out it asked for my security code on my card so I put it in, it then popped up again, so I assumed it hadn't worked. I receive two emails saying I had bought two seats when I had clearly ordered one. I called customer service and requested a refund for the ticket I didn't want. They told me that once I had bought the ticket, it was a done deal, so I'm being charged twice for a ticket I didn't purchase or want and am being penalized for their website screwing up. Safe to say I won't be back.

I had an extra pair of tickets that I ended up selling on StubHub to Dave Chappelle's show at Radio City Music Hall on June 25th. They were sold very quickly, but to my surprise two days after the event, I received a notification stating that the tickets were being claimed as 'invalid' by the buyer. Very frustrating as StubHub's version of the tickets was the only one that ever existed (aside from on my computer which were never printed) and I saw the buyers that evening as I attended the show.

I tried to sell 2 concert tickets on StubHub. I bought the tickets the day the concert went on sale, and found better tickets later on so wanted to sell these just to get my money back. A month later, the tickets sold and I was notified. Unfortunately, I wasn't near my computer and StubHub suggested they cancel the sale since I hadn't delivered the tickets the same day. StubHub then charged me 2x what the tickets were row in cancellation fees. $370!

Purchased 3 tickets for White Panda. 1 of the tickets was rejected at the door. There is no way to get help from Stubhub and you're left hanging. They will refund you the $ for the ticket but who cares, you didn't get in. Definitely do not travel to a venue if you're relying on a Stubhub ticket to get in. "Customer Service" could care less, must happen a lot. Buyer Beware!!!!!

On 6/11/14 I purchased 2 tickets for the Luke Bryan concert at Heinz Field for Saturday June 21, 2014 for a cost of $395 on StubHub. I received the tickets and realized my fiancé couldn't go so I scanned in the tickets I received and uploaded them on StubHub to sell. The tickets sold the day before the concert but the day of the concert I received an email saying my credit card was charged $75 and they cancelled the sale because I couldn't upload tickets that I scanned in (Even though I bought them on StubHub).

I listed tickets for sale on Stub Hub early in the morning, but found that the ticket pdf was security-protected. A customer service rep at Stub Hub removed the protection and e-mailed me the new pdf to upload. I uploaded it without problems, and she assured me the tickets were good to go. By 4 pm, they still did not show up on the Stub Hub website. I contacted Customer Service twice, and by 5 clock the supervisor still had not contacted me. This should have been a simple transaction, but it was a nightmare. Will not use Stub Hub to sell tickets again.

Buying tickets for concerts has become even more of a joke. With Live Nation and AEG owning most of the venues and controlling the primary AND secondary ticket sales, it is almost impossible to buy tickets at face value. Case in point: I was online and submitted a ticket order with AXS in the first 30 seconds of them going on sale today, and was told the show was already sold out. But one minute later, StubHub, which has an affiliation with AXS to be the exclusive secondary seller for AEG owned venues, (AEG owns AXS) had hundreds of tickets already available for sale at 3-5 times the face value. How is this legal?

I was scammed by StubHub. I called to order tickets for a concert and I asked if the tickets were guaranteed and I was told they were. They mailed the tickets to me. The tickets were lost. I called them to get them reissued and they refuse to do anything about it. They told me to purchase additional tickets and they would give me 25% off. They charge a huge service fee and yet they cannot replace lost tickets. Stay away from StubHub.

I would like to file a formal complaint against the seller of these tickets. I was scammed. It was probably my own fault for not doing more research or reading the "fine print" somewhere, but I paid $100 each for tickets that I thought were seats because they contained a section number and seat number. Ends up they were simply general admission tickets with no seat. I could have walked up and paid $10 for what I got which was entry to the venue. I did not realize that I did not have a seat until I was in the venue. I spent several hundred dollars to travel to NY, rent a hotel room and buy these tickets to see a horse race to get to the venue and not even have a seat.

I was selling tickets to the 5/27/14 SF Giants v. Chi Cubs baseball game. I put the tickets on sale a couple of weeks prior to the game. I set the price equal to or less than comparable seats in my seating level. Daily, I lowered the price to ensure they were lower than any other tickets listed in my level. I was out of town and began to use the mobile version of StubHub. As I lowered the price, I noticed next time I logged in they were listed higher, this went on for 2 days before the game. There is no way I would raise my price and lower and raise it, there were 9 iterations of this.... On game day, I stopped using the mobile version and used the desktop version of StubHub.

Bogus Belmont Tickets - I purchased tickets from StubHub that were listed with a section, row and seat for ~170. When they arrived, they were 10 at face value sold through a private seller and they fabricated the section, row and seat number (all are completely FICTIONAL as grandstand is standing room/general admission). Unbelievable that they shill for this type of misrepresentation and then tried to justify it on the phone. We'll see what the attorney general's office thinks about ScamHub.

I have recently posted and sold tickets on StubHub. My complaint is the way they present the fees that StubHub takes from the ticket sales. Rather than simply state that the ticket will sell for $100 and you will receive $70 they present the sale as if they are trading stocks. They sell your ticket for a price that is 11% higher than what you receive. They consider that difference the buyer’s fee, and they also charge you a seller’s fee of 15%, there by taking a total of 30%. There is absolutely no reason to present the sale in this way other than to try and disguise the total fee from the consumer.

This review is for the Stubhub website. I purchased two tickets for New Orders San Francisco show from Stubhub, and of course they were going for 250% of face value. A couple of days after I paid for the tickets, I received an email from Stubhub saying that the seat numbers I purchased tickets were no longer available. They didn't apologize, and instead they offered me worse seats for the same price. I checked their website, and I saw that they had comparable tickets still available, but they were charging significantly more for them. I responded that I wanted seats that were comparable to what I paid for. They ignored my request, and said that I could either have the worse seats or cancel my order and receive a refund. Again, absolutely no apologies.

My eighteen-year-old son purchased two STUBHUB tickets on his iPhone for a Canadians vs Rangers hockey game. Tickets were printed one hour prior to the event. Upon arrival to their seats at the hockey game, they were pulled aside from security and advised the tickets they had purchased from STUBHUB at $112 each were youth seats (16 and under). They were then escorted out of the building and told if they wanted to pay an additional $90 each they would be permitted access. They were also told that this happens every game - STUBHUB purchases all the youth seats at the BellCentre at a low cost of $21 and sells them online for mass profit. STUBHUB does a poor job of highlighting that these are YOUTH seats.

This what I got from Stubhub regarding parking passes that I had purchased months ago. "We are contacting you regarding your recent PARKING PASSES ONLY George Strait Concert. Your seller recently informed us that these tickets were listed incorrectly and they are unable to fulfill the order. The tickets were listed below market value at $ 60 when comparable seating is well over $350."

My husband and I bought tickets from Stubhub for our teenage girls back in November as a surprise for the HAIM concert this Thursday 05/08/2014 at the 930 Club in Washington DC. We did this because the 930 Club sold out so quickly. They have been so excited, and have been counting down the days. The tickets are supposed to arrive 2-3 days before the concert date. When we hadn't received them yesterday, we decided to call Stubhub, only to find out that the seller hadn't sent them and have been unable to be contacted. Stubhub told us they would try to get tickets for us and would contact us today. We got the call a few hours ago, informing us that they were unable to obtain tickets elsewhere, but they would give us a refund. We can't believe this has happened. We haven't had the heart to tell our girls yet. They are going to be so upset and disappointed. This is the first time we have used Stubhub and it will definitely be the last!

Tickets always bought up by Stub Hub. Leaving none for the general public. Then they put on an enormous fee. There should be a law against buying thousands upon thousands of tickets, leaving the public at their mercy! Can't something be done!

I was buying two tickets for a concert. The tickets were advertised as being in Row GA, Seats 2013 and 2014, and said both seats were together. When I bought the tickets and downloaded them, I found out there were no rows or seats. The tickets were for standing room only. I have contacted StubHub several times via email and each response I get says that I got what I paid for. They continue to deny the fact that the tickets were advertised as having a row and seats, when no such row or seat existed.

My complaint about Stubhub is that they are greedy. It's disgusting how they can buy thousands of tickets from the Beyonce & Jay-z tour (which was presale) and have a nerve to triple the price on their website. I tried to get tickets on Ticketmaster and they sold out so fast because of Stubhub. I will be damned if I pay over $600 for a ticket that was just $167. Ticketmaster should ban Stubhub from buying tickets on the presale days. It makes it unfair to the fans who really wanted to see the artist, but aren't able to pay their ridiculous prices. I am beyond pissed.

I was changing my sale price of my tickets early morning on my cell phone, when my big fingers hit send by accident only to find out I sold my $260.00 tickets for $45.00. When I tried to quickly readjust to the correct sale price, the website froze not letting me back on to put my sale back to $260.00. Stubhub did repay and cancelled the order but I am liable to pay the difference in the sale of tickets which are to replace those cancelled tickets. My theory is once I accidentally put that reduced sale, Stubhub took the opportunity to grab them before I could get back to correct that quite obvious mistake.

Seems StubHub sells duplicate tickets to events and whoever gets there first, gets in the show. We bought tickets for Cher at the Mohegan, Sunday 4-5-14 only to be denied entry because someone else had already scanned the same tickets then they DID not live up to their entry guarantee by not up grading us to the seats they had available. Will never use this service again. Say refund will appear in 3 to five days, will keep you posted on that.

For a company such as stubhub which boasts "It's simple: We back every order so you can buy and sell tickets with 100% confidence" this could not be further from the truth from what I found out one fateful evening.

Last year I found a great deal on 4 hockey tickets and made the purchase for $20 each. 3 days later Stubhub called me and said the seller couldn't fill the order and my order was cancelled. I pointed out to them that their policy states that a seller can only back out within 48 hours, and if not he is responsible for finding replacement tickets. These were center ice tickets but Stubhub offered nosebleeds as replacements which I refused. I showed them seats on their own site that would be comparable, even a little worse, that I was willing to accept. They refused because replacement tickets "were too expensive". What?? How is that my problem?? I told them the seller is on the hook, and what's more this guy was obviously a season ticket holder because he had all the other games listed in the exact same seats. He just didn't want to sell me the tickets at that price after getting cold feet. I asked Stubhub to make him fill the order or buy me replacements, and they did nothing.

I've been a die-hard fan of Lady Gaga since the beginning of her career and when I found out that she would be closing down the iconic Roseland Ballroom I just had to go. Ticketmaster sold out literally within seconds leaving me to turn to Stubhub. I was a little skeptical, but I decided to give it a try and so I did. I bought an (overpriced) ticket in November 2013. I received a confirmation email immediately also with their Fan Protect Guarantee, which basically guarantees you that you'll get your tickets no matter what (Or else a full refund).

I'd purchase many tickets from them and never had a problem (knock on wood). I can understand from reading some of these reviews how some people can get scammed. ex. by making copies of the e-tickets. I do get scared sometimes when I show my e-ticket at the gate and to be told that it was used already, but lucky for me. I usually buy tickets that have instant email or pickup (pick up at a Stubhub location. I don't really trust snail mail.

Between the LMS and Stubhub this has been the worst consumer service. I can't even sell two tickets!!!! I can't even get someone on the phone! And then hanging up on me, deleting my account, waiting 6,8,4,12, to 24 hours for the listings to be active, to adding 3 e-mail to my account, calling someone and getting different answers! How do you call yourself a service!! If it's not that we have totallytickets going under us, and some people that can't speak English? Where can I get a job? I can tell anyone anything and not get fired. GREAT JOB and they mess something up and blame your computer!!!!! And now I believe I'm on my your special call list. Oh I won a cruise!

This company is terrible. I ordered Barnum and Bailey's circus tickets from them a week in advance and they managed to lose them in the mail. They contacted FedEx who couldn't track them. Instead of contacting me I had to live chat them. I gave them my contact information and asked that they call me, which they said I should expect a phone call. Instead the manager sent me an email explaining that they refunded my money without reprinting them or offering me other seats! I contacted another customer service agent via live chat, but the customer service agent was indifferent and hurriedly attempted to end our conversation by cutting me off and saying, "Is there anything else I can help you with?" I will never use this company again and you shouldn't either!

I bought 3 tickets for my friends to watch the Canadiens-Bruins game in Montreal. Once we entered the Bell Centre, we had our ticks confiscated, and were escorted out of the building by security for producing "child tickets". When I phoned StubHub, they informed me that there was a "disclosure" mentioned in the order that they were for children under 16 years of age. I NEVER saw such disclosure. Despite this, StubHub will not refund me and I am now out $450. I will NEVER EVER use StubHub again, and I will now make it a mission to let everyone I know how misleading this company is.

StubHub. Terrible! Where is the ZERO stars option?!? I left Nationwide Arena two hours ago unable to enjoy tickets to see my beloved Eagles on 3/5/14. We were turned away after producing our e-tickets because someone else was sitting in our seats. We purchased four tickets totaling more than $400 back in November 2013 and now have to not only miss the concert of a lifetime but call and haggle with our credit company for a full refund!! Stub Hub offers NO customer service phone number, only an email. Nationwide arena agents here in Columbus said this happens all the time. Thanks for ruining my evening and ripping me off Stub Hub!!

I am angry and upset. I didn't know what I was going to get for my girlfriend for her birthday. We both love the wwe. So the wwe announced that they will be coming to our town and the coolest part, it would be a couple day before her birthday. So I said ok I'll get tickets. I usually buy them from ticket master and I wanted to try something new. I found stubhub.com and searched their guarantee and liked it. I went to YouTube, liked a couple videos, so I said ok I'll try it. I was so happy and excited to surprise her but today is 2/28, I ordered the tickets 2/22. I understand it was a Sat. I saw on Monday I was charged and all and I saw that it was going to leave. I kept checking UPS, so you might say why am I unhappy. Well when I was ordering I didn't see and I paid 19.99 for UPS 2 day air. At first was angry but then I said way better I pay for a two day delivery and I'll get it Wednesday since it was shipped in Monday. So UPS says Us 02/24/2014, 2:37 am, order processed ready for UPS then says Dallas, TX, US 02/24/2014 7:00 P.M. Pickup Scan then it says Dallas, TX, US 02/28/2014 12:09 A.M. Departure Scan, then 02/28/2014 12:39 A.M. Arrival Scan then it goes on to other one.

I ordered tickets the beginning of December from StubHub for Daytona 500 on Feb 23 as a Christmas present for my daughter. The tickets were delivered to her without a hitch but on Friday, Feb 21st, 2 days before the race I get a call those tickets are invalid. I talked to several customer service people and on Sat morning spoke with a person who said replacement tickets had been found. This was after another set of tickets never arrived as they said the seller sent in a file they couldn't download them. (MMMMM sounds familiar from a couple of other complaints) So the third set of tickets were emailed to my daughter and she was able to print them. Next time they called me I was told refund for first set of tickets would be credited to my charge card.

The time it takes to receive your payment, well after they sell your tickets, is disappointing. I'm still waiting. And I used their preferred method. Uploaded the original PDF file, for instant download delivery, and chose to be paid into my PayPal account. The fact that StubHub and PayPal are the same company (both owned by eBay) should speed up the process but that isn't the case. So bottom line use Craigslist if you need your money sooner than later. Use StubHub if you want a huge chunk of the profits taken, and your money delivered to you when they feel like it.

I bought some Monster Jam tickets at stubhub.com for my brothers, my boyfriend and I. When I picked the section, the tickets that I picked said under disclosures child ticket. I purchased them thinking it was only one. When I received my tickets they all said child. I called and asked why were all child if it said read child ticket and not tickets. Turns out when it says child ticket it means all. Ha go figure. I said well I think your disclosures should be a little specific. I cannot do anything about it but to re-purchase 4 adult tickets and try to sell 4 of the child tickets that I have. Seems to me like a little too stupid of a choice. It was my very first time purchasing tickets there and I can tell you it is my last time. When someone can't respond to their customers with better options, they don't deserve their customers back. Will never go in their website again, and I will recommend to everyone not to go either. It's a bunch of BS.

First of all, Stubhub has promptly refunded my money. Stubhub claims that UPS lost my tickets. UPS says they were never shipped. Stubhub did create a UPS shipping label, but UPS records show it was never used. The seller supposedly had tickets printed from a pdf file that were to be sent to me via UPS. I paid for early shipment but did not get the UPS shipping number until the day I was to receive the tickets, three days before the play. Stubhub customer service suggested the tickets would still arrive before the play. They never did arrive.

I bought a ticket for Jay-Z in Atlanta. $163.00 was authorized on my debit card. Stubhub claimed that the order was "incomplete", but held my money via the authorization. They claimed they never charged my card. They refused to even call American Express to get a manual authorization, even though I provided them with a transaction number and a 24-hour phone number for American Express. American Express wanted to help, but Stubhub refused to help. This was a Christmas gift for my daughter. Stubhub stole Christmas from my daughter, and $163.00 from me. Stubhub claims they have to investigate. The 24-hour chat line was no help, as they claimed another department has to look into this matter. They take too long to resolve problems.

I bought tickets for Jay Z on Stubhub at a great price - $20 each when everything else was about $150-$200. Everything worked great, got the order confirmation page and link to download my tickets. Downloaded them, turned around and sold them on Ebay via Buy it Now. 48 hours later I got an email saying that my order was being cancelled because the seller had priced the tickets wrong. Whoa, wait, what??

I purchased tickets to the Beyonce concert at the Staples Center in LA for her show on 12/3/13 directly from the AXS website via pre-sale. When my sister and I tried to get into the venue with the tickets, they told us that someone already used my tickets. The Staples box office explained that I would need to talk to StubHub because it looks like someone stole my tickets and sold them online. I went to StubHub and they asked if I posted my tickets on any social media sites. I explained that I tried to sell my tickets on Craigslist for face value, but did not post any pictures of the tickets. However, I did remember someone from Craigslist who was interested in buying the tickets and asked for a picture to prove they were real tickets.

I sold some tickets on Stubhub - they did not process the payment as they say they would. They delay sending payments, and blame the policies on the USPS or PayPal, when in fact it is Stubhub's internal payment processing that delay's payments. This is a horrible customer service policy. When I asked to speak with a manager they said none were available - even when I offered to wait. Every part of their customer service experience was horrible, other than they were nice when offering terrible customer service.

I recently purchased season tickets on Stubhub and to my surprise I only received tickets to 1 game. After numerous calls to customer service I still don't have the season tickets I paid for. They have offered me a "coupon" for future purchases but not the season tickets I paid for. Are you kidding me?!?! My most recent experience has been a complete fraud and was told by Jonathon on the "resolutions team" that they couldn't stand by their online guarantee because "they wouldn't have a business if they stood by their guarantee every time someone got scammed like I did" on their site.

I have had a couple of successful StubHub purchases, but most recently this hasn't been the case. It was also interesting to read the review that someone was seated at the Bruno Mars concert and then another party holding tickets to the exact same seats were shown in. This also happened to us at the Bruno Mars Las Vegas concert and caused a big problem. (We live in San Diego and came to Vegas to see the show).

I ordered tickets from Stubhub. They withdrew money from my account and sent an email confirming purchase. I then received an email that the tickets weren't available because the sender wasn't sending the tickets. By the way this was hours before the concert which I had already paid for a limo to take four friends to the concert. I called Stubhub, explained the situation to several different individuals who hadn't the slightest bit of interest in rectifying this problem. After an hour on hold and trying to reach a supervisor, I was told all the supervisors were busy. With customer service this horrendous it's no wonder. They said they would call me back. I never received a call back. Do yourself a favor: use Ticketmaster.

The prices for tickets on this site are ridiculous. £197 per ticket to see Alter Bridge at Wembley. They are nothing more than scalpers. Just another way of touts buying up tickets on release and then selling them through this site. They sell it as a 'fan' to 'fan' ticket site. What a crock of **. There should be a limit on the % mark up tickets can be resold for.

I purchased 2 tickets to a concert from Stubhub 3 months ago. The tickets were to be delivered to me October 1st, 2013 - I had not received a tracking number or any other communication from Stubhub, only the confirmation of the order and the credit card had been charged. I entered a live chat and was assured that I was covered by their guarantee to get my money. I didn't care about the money - I wanted the tickets. They were purchased as a gift. After not hearing from Stubhub I called their customer support to be told that there were no tickets and that would issue me a refund. Unbelievable - what a sham!

Have to give a little credit to StubHub, specifically Nick R., for acknowledging my concerns and taking care of what he could. StubHub needs greater clarification on the e-mails that they send regarding Last Minute Sales (LMS) and how clients should specifically handle tickets they are submitting for such services.

I just got ripped off by Stubhub. I had extra tickets to Justin Beiber concert. I sold them on Stubhub for $35. I paid $70. I got the tickets from Ticketmaster through fan club pre-sale. I sent the tickets to Stubhub for the last minute ticket sales. A month after the concert, Stubhub emailed me and said the person who bought the tickets could not get into the concert and I have to refund the money and a gift card.

We sold our "One Direction" tickets that were no longer wanted. The concert was July 23, 2013 in Dallas, TX. The amount of money we were supposed to get was $510. It is now August 23, 2013, and we still have not received the majority of the money owed us. For some obtuse reason, three checks were supposedly drawn. One for $20 that was to be a "courtesy" since we've waited for so long, one for $210, and the third for $300. We have received the first two, but the third check is "missing." AND, we've had to make phone call after phone call to get the first two checks delivered. Promises were made that the checks were "in processing," they "were being drawn," they were being sent. All with an almost week's wait from phone call to phone call and promise to promise. This is ridiculous! I will never use Stubhub again, and I will never recommend this service to anyone. SIX weeks to receive our money is unacceptable. Buyer BEWARE! Seller BEWARE!

Beware of this service...Bought 4 Bruno Mars tickets for 1200 with their customer guarantee. Arrived at venue and was seated. Another patron brought in tickets with the same seat numbers. He was a season ticket holder for the arena and I was told that his tickets trumped mine. We had to be reseated in a lower level section! Very embarrassing turn of events since I had clients invited! Won't be using this service ever again!

I recently sold my Robbie Williams tickets, Wembley, July 2nd, 2013. Buyers, please be aware that your mobile number will be printed on the address label that sellers will use to send your tickets via UPS for the whole world to see. The printed label I used and tried to post with UPS wouldn't be accepted by my local outlet as he couldn't scan my parcel. I decided to spend extra GBP6.40 to send special Delivery 1st class so the buyer would receive her tickets in time. I used her mobile number to text her of my situation out of courtesy and she repaid me by complaining to StubHub that I, being the 3rd party, had contacted her (which is against their terms???) so they then sent me a threatening email pointing out in their terms and conditions 44.1 that I shouldn't have done so. But they didn't point out to the buyer that I could only contact her because as I said earlier StubHub prints buyer's phone numbers on the delivery slip for all to see.

Sold tickets via PayPal - then I was informed by StubHub that I would not be paid until 10-14 days after the event, which is 2 weeks away, and then I will be paid by check. I had to use UPS for delivery which, for me in the UK, is a 50-mile round trip. I posted tickets by UPS. Now they are saying there is no record of postage. Also, they are saying if the person says they couldn't use the tickets, I will not be paid - it is their word against mine.

I put tickets up for sale on their website because I couldn't go to the concert. Someone purchased them from the website and now, a month later, I have yet to be paid from Stub Hub. They sent an email leading me to believe they've sent the check... It's a month later and no check. When I called in asking for my money, they tell me they will reissue my check. The exact same thing happened the first time I ever sold tickets on their website. I thought it could legitimately be a mistake. Now that it has happened the exact same way, TWICE, I have learned my lesson. I won't be using Stub Hub anymore. I am STILL waiting to get my money from them.

I received an email from StubHub stating that I had purchased tickets for $800. It was paid for via my PayPal account, and StubHub can access the PayPal account without my password. When I called to speak to "someone in Fraud and Security", I was told that you can only contact them via email... How messed up is that?

I bought two tickets to the Selena Gomez show this past Saturday. Nowhere listed on StubHub's site was it a paperless show. I received my tickets right away and they looked completely fake! It looks like this seller just had a template of a TicketFast ticket and just typed in that concert/seats these were (no one at StubHub had any clue of what I was talking about on this - a template? I'm not sure what you are talking about). They had an order number stated on the tickets. I called Ticketmaster, and they told me that it's not a valid order number. They also told me that I wouldn't get into the venue because the sections that I bought were in the paperless ticket area. At the same time, I ordered two new tickets through Ticketmaster.

A friend and colleague of mine asked me where he could get front-row Rush tickets for the July 4th show at Summerfest in Milwaukee. I started with the connections that I had and I was finding that decent up-front tickets were coming back just under $1,000 (for row BBB -- second row). I told him to check Stub Hub, but said to beware that they charge pretty high fees for you to buy the tickets, and the seller to sell the tickets.

I went to their website via my iPhone where I found tickets available in section FB19 row 1 which showed 3 tickets available at $100 each. After double checking the seat locations, I agreed to purchase two of the three tickets or so I thought. After waiting about a week, I received the tickets but not the seats I purchased, I received front row grandstand. I immediately contacted them and was told that I must have made an error when ordering because the seats that I supposedly ordered were over $400 each and the receipt they sent me indicated grandstand seats. I was absolutely positive of the seats I ordered as I double checked the seat locations on my computer prior to committing to purchasing just to be certain.

This company charges $136 for a ticket that only costs $54. I understand about making profit but almost 300% mark up?! This should be illegal.

My wife bought 3 tickets to a Canucks game for Friday, Apr. 5 and flew from NYC. When she got to the venue, the tickets were fake! I want to sue them. Don't buy anything here please!

"If it ain't broke, don't fix it." This year: 1) costs went up and meanwhile functionality went down; 2) inability to list multiple seats and dates forces seller to individual to have to post each and every set of seats and for every date, whereas before you could click multiples and post all at once - major setback to customer experience and ease of use; 3) no longer can mouse over individual sections to see pricing and sales for each individual section, rather only can view all sold or for sale items in whole ballpark.

I purchased four tickets for the 12-12-12 Benefit Concert through StubHub. A few days later, I discovered that I would not be able to make the event so I decided to sell the tickets on StubHub again. All of the profits were supposed to go to charity to help the victims of Hurricane Sandy. Now, almost a week after the concert, StubHub informed me that the purchases of the tickets that I had bought and sold (through StubHub) were invalid and the order had to be refunded. I do not see how a customer can take a week to realize that he/she had been denied entry at the gate. Unless, he/she just discovered that they could get a refund after attending the concert if they made this simple claim. All of this, of course, was after I had already sent a check to Sandy Relief with the profits that I had made. When I contacted StubHub, they assured me that I would be getting paid as planned. However, StubHub now refuses to reply to my emails and are not contacting me about this problem.

On 12/3/12, I purchased 10 tickets to the 12/12/12 benefit concert at MSG for my company employees/holiday party. I received confirmation and FedEx hard copies of tickets on 12/4/12. On 12/6, I received a phone call that the tickets were "invalidated". I worked with customer service to replace these and received confirmation and a download link to print the tickets on 12/6/12. The morning of 12/11/12, I received another call stating that these tickets were also "invalidated" and were no longer good. This is not a one-time occurrence but a systematic problem where tickets are being sold multiple times.

I am writing to you out of total desperation. I have purchased tickets to the Justin Bieber concert in Miami this upcoming January. My home was burglarized and the tickets were stolen. I have contacted StubHub to have them reprint the tickets and they told me that they are unable to do so because the owner of the tickets said the vendor (Ticketmaster) does not want to reprint the tickets. I have contacted both Ticketmaster and American Airlines Arena and they have informed me that they have plenty of time to reprint the tickets before the concert.

Cancellation of Legitimate Sale: On September 19, 2012, I listed two tickets for the event "J.K. Rowling (Relocated from Rose Theatre at the Lincoln Center) at David H. Koch Theater" to be held on October 16, 2012. There was a lot of confusion at Lincoln Center about this event. Tickets went on sale on their website the evening before they were actually supposed to (went on sale 9/9 at 10 pm and were supposed to go on sale 9/10 at 10 am). Due to the huge popularity of JK Rowling and the uniqueness of this event, it sold out in minutes.

It was all over the radio that Rihanna would be at the Barclays Center in Brooklyn on May 4, 2013. Tickets were to go on sale on 09/21/2012 on the Ticketmaster website. Knowing that I wouldn't be around to get first dibs at floor seats, on 09/20/2012, I went to StubHub.com and surprisingly they were already on sale. So I grabbed 2 tickets at $207 each as opposed to $171 on Ticketmaster (I checked after they went on sale). Might I add, I also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. I purchased the tickets for my husband and myself and we were both very happy. We locked our tickets away and were very excited even though the concert was almost 8 months away.

I went online to buy tickets for Matilda and they were $122. I then went to StubHub and they were $177. I got StubHub from my daughter, so I called her and let her know that Stubhub was ripping people off. I waited a week for an answer from her, and she said she will look into it. Well, she didn’t. So, I went back online to buy the tickets myself from the theater, and they were all sold out. This StubHub company is a rip-off company, and they should be out of business. They are scalpers. They should be held responsible for what they do to people.

I purchased 3 tickets on StubHub.com on September 7th for Powerhouse (schedule, October 26; ticket price $18 times 3 tickets). I received a confirmation email confirming my seats. The tickets were a birthday gift for my best friend and her girlfriends. Immediately after receiving the email, I noticed the seller didn't provide seat info. I emailed customer service in regards to the seat info. I received a response. I thought the email was reassuring I would get the seat I paid for. Wrong! About two days later, I received an email cancelling my purchase.