Texas Workforce Commission Reviews

Had a hearing with officer B. **. She basically went against the hearing guidelines. Allowing the employer to bring evidence into the hearing the day of the hearing. The Hr employer ** was unprepared for this hearing. Officer B. ** basically coached the unprepared Hr employee throughout the hearing making the hearing unfair and unconstitutional/uncomfortable. I would recommend not working with Hearing officer B. ** if you want a fair hearing . I am an African American male who got an unfair trial. It was unconstitutional! I experienced what so many African American men experience in this great country!!!

I worked for my old job for 7 years which means I should've gotten unemployment and they denied it. Collecting unemployment isn't supposed to be based off of why you got let go. It's about how long you've worked here. I should've gotten it. I was overqualified.

Zero stars. I was unemployed for less than two months back in 2022. I collected unemployment for the exact amount of time I was without a job. I get a letter 8 months after I stopped collecting benefits saying I had to pay back every dollar I was granted. The reasoning? I had failed to show up to an orientation that I have zero record of being notified of. I repeatedly appealed this decision and was given no further details as to why I have to repay them. Again, no correspondence or any paper trail stating I had to appear for a mandatory orientation. Ironically it was scheduled for the day AFTER I had accepted a job offer. Now it’s 2 years later and I have to repay the $3,000 I received. You’re better off going into credit card debt than receiving money from the state!

Lost my job 8/2/24. Applied for unemployment the following Monday. Someone stole my social and applied for benefits with locked me out for 3 weeks before they could unlock my social. I'm a single father with two kids so I asked my in-laws to help watch them. Took TWC two months to finally deny all of August and September payments due to "child care" and the appeal takes 6-8 weeks. In this time I have lost my bank account, defaulted on all credit cards and loans, and the storage unit with all of my belongings will be seized. Thanks for nothing TWC. Also you can't do anything online and have to "call" 10 times for the opportunity to wait on hold for an hour. Most of the time it's a 3 min unskippable IVR menu that just says "all of our agents are busy, good bye". If you schedule a callback it doesn't recognize your DTMF inputs and won't connect at all. So don't even try.

The people are helpful but they make it damn near impossible to reach them. Every time I call it’s hard to get a person on the phone. They asked me my pin and I called the number to reset my pin, when I try to reset it, the system goes back to the same original menu asking me to make the same selection I already made. I called another number and I have been on hold for 34 minutes.

TWC wouldn't have jobs themselves if it weren't for the unemployed. So your company should always show the upmost respect in doing everything you can to help us. Texas workforce needs new guidelines in place and definitely better service than what they provide. They never answer the phone, you don't get to speak to a live representative to make sure things are in order or answer any questions I might have. I was laid off, my application approved. Of course right before I am to get paid my first payment they add a overpayment from 2019 for $1,365. Keep in mind I haven't received any correspondence from Twc in years and completely forgot about it.

I submitted a claim for AAA back in January. I explained to Texas work force that I was sexually harassed and other personal information about my child that need to have medical attention. I was denied unemployment. For some strange reason they disqualified me and demanded I need to make over 3460 or work at least 6 weeks or more. I stated to work Tom ** and Ross because Unemployment didn’t help me during my hardship I unfortunately couldn’t work at Ross due to racism and hours being cut. I then applied for unemployment again. They stated I need at least 500 to be qualified for unemployment. I even applied for DUA and was denied.

I was recently laid off, and am receiving severance. I've been trying to call TWC to see if I should go ahead and apply for unemployment and let them know about the severance, or if I should wait until the severance runs out to apply. I've called several times at different times of day, and have to go through the prompts and their disclaimers only to be told several minutes later that they can't answer my call at this time. Ridiculous!

The agents working for TWC need some type of anger management, or some new customer service training. The company I was with for 4 years, was bought out by a new company in June 2024. I had just applied for unemployment when the new company started letting employees from the old company go. I had called the customer service line to get some help applying for unemployment, since it was the first time I've ever needed to apply. At first they said I was approved, then I get a call from a very aggressive agent. Her rapport was absolutely awful, she told me be quiet and listen, when I asked her questions, and scolds me like a child. I've never had such a horrible experience in my life. When asked to speak to a higher up about her behavior, I was kept on hold for almost 30 mins.

My contract ended randomly in March and I immediately applied for unemployment but was denied due to my previous employer providing TWC with conflicting info. I submitted an appeal as the previous employer realized the error and wanted to assist but no I CAN NEVER GET TWC TO ANSWER A SINGLE CALL OR PROVIDE AN EMAIL OR DOCUMENT FOR EMPLOYERS TO FILL OUT AND PROVIDE REQUESTED INFO. Also it's going on 5 months and still no update on my appeal because they are sooo backed up? How hard is the job because I never see "now hiring" for TWC. Sound like you're very understaffed or just don't care about people in general.

This whole system is a joke, I've applied for Emergency Unemployment due to Hurricane Beryl. Two weeks in and still no information. My claim has been put on hold twice. I was told Identity fraud, and then all of a sudden it was approved. I've tried to contact TWC for over a week every day. 20-30 min wait and then the phone hangs up. I've submitted two claims to be contacted and nothing. What good are you to the people who pay taxes, with this kind of service?

They never listen to what you have to say. They only goes by the written information on your account. When you call in They act like they are investigating your case, but they never do. The phone lines is always busy. If they would do their jobs correctly we wouldn't have this problem. There is no good help with this agency. It is a disgrace. They have already made the decision about your case. It is pointless to talk to them. In 2nd appeal. Sad.

Let's just say this. I lost my job back in April and it is now July 15th and I have only received 151 from TWC. They keep not paying me and creating new reasons why I can't get payment. An agent told me because I don't have a car then they can restrict and stop my pay. I apply for remote positions, I don't need a car. My license is revoked anyway so she worried about the wrong thing talking about she going to start a case saying I don't have a car.

Six months on the waiting list for childcare assistance. I finally get pulled to apply in January, I get a letter that I have to supply more documents. I go online THAT DAY and submit the documents. They stamp it as having been received a month later, then every month that I call to check they say "oh it's being worked, be patient, blah blah blah". Now, SIX MONTHS LATER and a year after I first applied, they say I was denied back in February when they stamped my documents, they didn't know why NOT ONE SINGLE AGENT told me this until now, and oh yeah I'd have to get back on the waitlist in July but don't expect to be pulled off the waitlist again until 2025. I am done. I think this system is crooked. They advertise that they can help you, then they don't. This state doesn't care about its citizens. We get worked to death, half our income goes for childcare, and they dangle help in front of our nose and keep toying with us.

Agents lie too much, corrupted. I do payment request but don't pay, I don't do anymore, they called me tell me do payment request again and said next week pay on wednesday but sunday didn't see it, 1 month don't pay. Texas always protect employer, they listen to employer, employer corrupted, try to push me out, I told them don't like me let me go, they said ok but when I applied unemployment, I explain to workforce agent, they didn't trust me and don't pay for me. That is fine but don't call me tell me do payment request then don't pay, this is not professional or corruption, don't know how to do. Texas like that employer corrupted, supervisor corrupted also now workforce solution same things.

I filed for unemployment in June 2023. My employer disputed the claim and I filed a appeal with the commission in August 2023. TWC told me to check my mail. It would be 4-6 weeks. It's middle of May 2024. TWC tells me lies every time I call them. It's just lies and corruption. Total corrupt system. It will be nine months soon without payment or decision on my appeal to the commission. I've lost everything I own thinking it would be 4-6 weeks for the commission to review my case.

Tax money went to pay for this system. If one dollar was paid for it, it was a mistake. This the worst system one can be subjected to. If any one that worked on this is proud of their work, please deport them as that would be befitting for this level of work.

TWC should require employees to respond in less than 7 days. They give the employers 14 days then reach out to them on day 15 or day 16 and give them 2 more days to respond. That's 18 days and nothing was done. Then they request for more information and allow another 14 days for the employer to respond, that's giving the employer 32 days to play around and not submit details to help us in our financial crisis. The system needs changing, if the employer really has grounds to fire the they should be prepared to present or we move on.

This department is a joke. The Abilene department is an even bigger joke. They do not respond to emails, do not call back and let your benefits lapse. Always the person is not available, is travelling or on lunch. So really when do they do the work? Today is 27th of March, 2024 and I have an intake that has to be scheduled by 29th March, 2024 and it has been a week of phone tag. They've mastered the art of not sending an email to the clients, so there is no proof on the email and they can goof off at the work, and they do goof off at work.

I was let go from my job at the beginning of November on the 9th and submitted on the 10th. I have requested unemployment on the days given but I have yet to receive any letter saying anything. I called and a representative stated that they were waiting on the employer to respond and that they had until 12/28. I was thinking to myself what are they waiting for it's not like I was written up several times. They decided to let me go and I thought it was the company.

I recently got approved for unemployment. I had to fight for 2 months, once they finally paid me I received a letter stating it was an overpayment and that my claim amount would be decreased every 2 weeks. The following week, it was time to make a payment claim. They took more than a third of my money and left me with less than 300 dollars for the 1st of the month, how am I suppose to survive and take care of 4 children, behind this mess. Yes come the first week of January 2024 I had less than 300 to pay my rent. This is unfair and should not be allowed. If it was your mistake, take installments, but here I am still making my weekly job searches and having to rob Peter to pay Paul since I have to find money for my rent. So unfair and they should be held accountable at all cost. I'm sure I'm not the only one.

The TWC seems to pride itself on not providing adequate customer service if you are able to actually get a hold of anyone at all, and has designed a phone system that loops you around to voicemails and messages that end, hang up and having you start all over again. They intentionally dodge any type of direct communication. And anyone that you do speak with end up just wanting to transfer you or give you another number to call, in which no help can be found. Complete waste of time and energy.

Every time I call different people give different information about my case. Prolonging is what's going on here. People need case workers that can help them not random people every time you call everything is random. No structure at all.

The Texas Workforce Commission can go ** themselves. They didn't do anything in the last 5 months to help me find a job anywhere. I was waiting and being patient but nothing happened. Don't waste your time with these people. They're just a big waste of your time if you're trying to find a job somewhere.

I work hard a good part of my life. I fall from employment over two months ago. I was approved for it but they still keep denying me. Those people don't know what they're doing. They're useless. Arizona is more blessed than this state is. They keep calling and need to verify information but they ain't doing nothing to give me my money. They're useless. They need to be farting. Some people need to come in. It's going to actually work for us.

The overall process for getting unemployment benefits takes too long. Why do ya'll need to reach out to a employer I started work with who has absolutely nothing to do with my previous claim? They waste people's time trying to figure out things that don't even relate to what really needs to be situated. Just a waste of time and energy. Go find something else better to do. There's no need to reach out to my new job if I was only trying to get benefits from my old one. Ridiculous. We are taxpayers.

Evil demonic entity in my opinion that works very hard to ensure the well-being of the employers but ** on citizens. They try to find any little thing to disqualify you and you could be a law abiding tax paying citizen it doesn’t matter - you won’t Get help. ALSO NO EMPLOYEES EVER TO ANSWER PHONE!!!!

This is my first experience in 15 years with TWC. TWC to me seems like an employer-favoring, one-sided firm. It seems to me that TWC is after the poor employees who no longer have a job. It is a shame. Instead of timely paying ex-employees their benefits, this agency delays and delays. Almost impossible to reach a real person on the phone. They would rather let the poor applicant get evicted than pay him or her benefits. The claimant actually worked his/her ** off for so many years! First time filing for unemployment and TWC wants to hear it from the employer the reason for firing. Really TWC? So if it is a very small business and the supervisor is a jerk, then then applicant will never get the unemployment benefits that he/she deserves?? Shame on TWC. Like I said, TWC is pretty much Only for the employers. Seems to me that they would go to any extent to Not pay benefits. Shame.

My husband was "let go" from his job of 6 years 26 January after returning to work after a two-week battle with COVID that he got from another employee. The employer isn't careful with employee exposure, so workers get COVID constantly. They told him he wasn't fired, then lied to TWC, saying he was fired. Unemployment Benefits were denied after one payment. My husband appealed/disputed but nothing has been done except they send him job listings out of his experience and ignore his calls and emails. Why isn't this organization censured when they stab workers in the back?

I spoke with Edith who was sounding helpful but at the end of the conversation she asked for my username. I gave that to her and when I tried to login the next day she had disabled my account. Very unfortunate experience and I'm trying to resolve it. Some people are just mean spirited unfortunately.

I worked for my employer for many years. The last 2 years of my employment was worse than a nightmare. All of a sudden constant write ups and threats of being fired everyday for things that were not true. Even when I presented proof the allegations were fabricated I was bullied, harassed, and made to feel lower than low. I was let go July 6th. I was working and all of a sudden all platforms we used were kicking me off and disabling my accounts. Tried to call my boss, straight to vm, tried to call the assistant straight to vm.

I believe the woman I spoke to stated her name was Rosie **. I was speaking but she couldn't hear me so she rudely yelled "I can't hear youuuu!" into the phone. So I spoke louder. Please don't think I won't match your energy, miss ma'am. There was also a bit of a lag between our calls so I accidentally cut her off and went to apologize when I realized, but received a snarky "can I finish my sentence?" instead. MA'AM? YOU just cut ME off, so you have absolutely no right to speak. Don't work in this field if you're just gonna treat people like garbage. Just don't bother. These people aren't worth the hassle - they see themselves as gods and you are a tiny ant that they love stepping all over.

I was discriminately and wrongfully terminated June 6, 2021 From a small communications company out of Hondo, Tx that had under 50 employees with a CEO that is extremely unprofessional. I felt immediately after my Initial phone call with TWC rep/contractor that I was gonna get denied the benefits that I have paid into for over 25 years. The deadline to turn in my appeal was June 30 and it was faxed off from a TWC solutions building from an untrained contractor that faxed it to a bogus phone number causing it to be late. I was locked out of the portal over 15 times due to suspected fraud and IDme was a nightmare. After submitting the fax cover sheet that my appeal on time I moved on to the tribunal appeal 7 months later. The decision Letter I got from the Tribunal hearing officer had dates from 2010-11 with false statements and lies when I called TWC about it. I got a corrected second letter that was just as pathetic and an obvious coverup.

Love your emails, keep them coming constantly. Gives me something to read each day. I love hearing about what’s going on in the world. I pass this information on to my sisters and nephew.

2nd time filing and they messed me over once again. First, my job fired me through a text. Got approved and after benefits are paid out, they tell me there was an over pay and I have to pay all that money back. SMH this time my job basically told me to clock out and go home. Wouldn’t talk to me or anything. So, I filed unemployment. Unemployment approved and paid me. Then when it gets down to $4,000 left, money was added to my account which made me have $6600… but I have an over pay of 2600. Yep, do the math.

One of the purposes of the Texas Workforce Commission is to assist the disabled and help maintain our independence. I have been trying to get assistance for a wheelchair repair and a re-evaluation on my vehicle modification so that I can still live an independent life even though I'm a paraplegic. I've been waiting for TWC assistance for over a year. The counselor that I have been assigned is not very responsive. I have even called to request another counselor and I can't even get a response to that. I've reached out to the Supervisor and the area manager - still waiting.

So let's start from the beginning. I won't have enough room for all of this, but here we go. I applied and got approved and then trying to be a leech like everyone else. I got a job for ONE WEEK and the lockdown hit again, and I was let go (really why they were doing illegal ** and I said no) then because I worked ONE WEEK I got rejected and denied my unemployment AFTER WAITING NEARLY A YEAR TO RECEIVE IT, so I filed an appeal and didn't get any paperwork at all. I tried calling the appeals line 4 times and left messages and no one answers or calls back and so of course I missed my appeal...

I understand they are really busy. But each one of people filing are human beings with families. I missed an original appeal date Dec 17th 2020 because I got my mail Dec 18th. I didn’t get a date for the appeal on that until Sep 3rd 2021. 10 months later. First I had to explain why I missed the first date, then over an hour of a hearing against a corrupt former employer. I got my mail today Sept 8th 2021, stating I couldn’t provide proof of getting late mail so my whole case is denied. In the hearing, I explained how important it was for me to fight this case so I would never have missed it. All mail was slow during COVID.

I am so freaking frustrated I don't know where to even begin!! I requested help in June, and here it is September and still unable to get help. People answering the phones are extremely rude with their attitudes, refuses to help and threatening to hang up on me because they aren't doing their job. I have requested at least 15 times to have callback and not once have they called back. I have done everything they asked from me, the 100 hoops I've had to jump through to just to try and get help. No wonder America is falling. People who truly need help aren't getting the help we deserve. I was informed I would have to appeal every week that was denied, like how ridiculous is that. When they could just go and do their from the get go and freaking help us.

When working with TWC, should you be fortunate enough to engage with Tiffany ** you are in the best of hands. She is kind, patient, and very attentive to the needs of clients. I was extremely comfortable speaking with her. She would be an ideal candidate for training other employees in her field.

TWC sent letters saying I was approved for DUA and unemployment. 1 year later they say I was not approved and that I quit my job and owe them money back. I asked for an Appeal and I advised them that the employer locked me out of their system and fired me. I input 5 appeals on their online system and each time they delete the Appeal. I then mailed the appeal in with certified mail and they still won't let me Appeal. It's been 6 months with No Hearing, No Appeal and No Payments. The employer wrongfully fired me and don't even have to attend a hearing. They also say I owe them money but never even allowed an Appeal. So, so unfair.

I started a claim 2 months ago. I then was asked to provide ID verification. I had problems with IDme and was told to go ahead and fax in documents thru the portal provided. Since then I have spoken to 2 TWC agents. They both have insured me they can see the information provided and went as far as doing a verbal verification. This was a month ago. Since then and after numerous intents to call and speak to someone I have been given the same instructions. Call the help desk, have them try to transfer you, try the online request for a callback. I have gone as far as asking for a supervisor from the help desk and I am being denied to speak to someone. I have also emailed customer relations and still yet to get some resolution or even response. By next Tuesday I will have submitted 10 weeks of claims. Trying to find someone with accountability for TWC or their actions seems impossible.

I applied for unemployment in April after being let go from my job. My claim was processed soon enough, but shortly thereafter, the problems started. I missed processing payment requests for 4 weeks in May and June due to technical issues and obscure language on the TWC website. I have been trying for 3 weeks just to reach a TWC agent on the phone to request back pay. At least a dozen times, after speaking with nice, but obviously overwhelmed contractors, they tried to transfer me to a TWC agent, but the transfer was always denied because of "high call volume". No matter what time I called, there was always "high call volume."

This organization must be questioned by the Feds! Why are they work against the taxpayers? To make a story short it is been 3 months since my payments were put on hold, I have done every possible thing to speak to the account specialist to fix the issue. TWC Agents can't fix it but account specialists are out of reach!!!! Appeal, emails, calls, and call-back requests were a total waste of time.

Takes too long to receive payment. I’ve been waiting 30 days. I called numerous times and I have not received any direct answers on the status. All the reps say, it takes time. How does anyone live like this?

Bear with me, as it's confusing to explain this. If anybody out there has any answers for me or can give me advice, please do. Okay, here goes. In June I was informed that my Regular Unemployment Benefits only had a couple more payments left and that if I was eligible for an extension I would be automatically enrolled. Then two weeks later, on June 23rd, I was informed that I was enrolled in PEUC as of June 20. As you know, irresponsible decisions were made to end PEUC and FPUC as of June 26 in Texas. This made me worry for a second when I saw the PEUC acronym, but I knew that Extended Benefits is activated in Texas. And I knew I would be eligible for those regular extended benefits that are unrelated to Covid-19 or CARES Act. They are activated during times of high unemployment rates at 5% or higher. I've seen 5% everywhere I've read.

Ohh where to start... Well let me start by saying that this organization is not worth the credit given to them. I've had a lot of bad experiences with them and this by far has been the worst. You make your payment request on time but it gets put on hold for some odd reason.. Ok let's find out why, but they give you a number that a representative cannot be reached. I swear I've called almost a hundred times and nothing. I even requested a callback numerous times. Why are they still in operation? I still can't seem to understand why we have to even apply for our money that we've worked for anyway. I'm sorry if this seems like a rant but, people are already going through enough, and to put another problem on top is a pure headache.

Hello Richie here. My experience with this group TWC is horrible in my opinion. We all know how rough it during this pandemic weather it be working at reduced hours or you just can't land a job due hiring issues. To get to the point, I work at reduced hours at my job only making 325 or so check every two weeks because they can't afford to hire on a lot of people because the pandemic. My rent 1350 not including utilities. Four weeks ago TWC decides I'm not eligible to receive benefits then hit me a overpayment telling to reapply for benefits or submit an appeal. First red flag, for those who don't know... if they stop your payment claims there is NO reapply via website. Don't even try. You'll get a message that's says call a number that don't even work. Second red flag, the APPEAL process doesn't even make sense for real. Submitting an Appeal only worsens the situation because it takes 45 day before they reply to you IF they even reply.

There's no communication when it comes to TWC Representatives. One lady couldn't even talk to me correctly because her kids was all on the phone, another experience was one young lady answered the phone and told me she couldn't help me. I am having trouble with ID and no one can give you a number that is affiliated with this company so someone please explain to me why would you use a company that you're not affiliated with but you tell me this is who I have to go through. I have not received benefits since March 22nd because of this company but again TWC can assist me with any of my situations with my benefits. It's so sad that people lives are in the hands of these people that they hire but no one can seem to help you when you call. I have to agree with all the other people TWC has failed me also. Because of the lack of communication and the lack of incompetency of this company hardship has befell me.

Simple story - when I filed for unemployment I was told I would bet $507 per week for 26 weeks. I was unemployed for 32 weeks so I collected the full amount. Then TWC says I owe them $1,014 that was overpaid. I followed the appeal process all the way to the end and still they say I owe this money. No matter how many times you explain the situation they only follow their script and check the boxes. The system is designed to fail every appeal, they would never admit they are wrong. How does this make sense? If anyone can explain how my math is wrong I'd sure appreciate it.

I was denied unemployment as my former employer notified them that I quit. I never gave written or a verbal resignation. I filed for an appeal on 4/20/21. It clearly states that a hearing date would be mailed to me. Today, I received notice that my appeal was denied because I did not show up to my hearing. I never received a hearing date in the mail. But I sure got the denial of my appeals in the mail. Getting ready to file as many appeals as I have to. TWC is a really bad company. Here is my true ⭐ rating -0.

In May of 2020 I was put on half salary due to the pandemic. I was advised to apply for unemployment due to reduced wages which I did with TWC. I was denied by TWC as they claimed I was still making too much money. Fast forward to February 2021 where I was completely laid off due to the pandemic. I used my existing TWC login to again request payment. This time I did receive payment. I successfully requested and received 2 total payments.

Been laid off since March 2021. Because I worked in in another state I have to wait for a "senior agent" to contact me. What a joke? I've called, talk to a human whom can NEVER get a senior agent to answer. Advised to go through the chat part and input "contact agent" then reapply to get in the queue every three weeks. No one has called, no letter of any kind has been mailed, emailed or pigeon dropped. Thank God we have family that loaned me money or my family would starve. So sad!

I received a denial/over payment letter because TWC stated I missed a scheduled re-employment training. Nowhere in the system, email or by mail was I told I have a scheduled meeting. I have no idea what date or time it was or who to speak to about this scheduled meeting. All I received was the denial after that fact. I called the main TWC number numerous times and either no one answers, 45 minute wait then line is disconnected or when I finally get a person they state they can put in a work order to research my question. This was back in January and it is now March and still no one has been able to tell me who to speak to and how to reschedule this re-employment service meeting.

I applied for benefits 02/17/21 and after their “review” they determined I QUIT my job which is not correct. I was emailed a lay-off letter and my former employer verified this. Tx Unemployment is a JOKE.

Filed for underemployment Dec. 12. They started investigating my claim on Jan. 14. The day my apartment burned down. Post office held my mail and I missed the date of 22nd to reply. On Jan. 20, I applied for a CALL back and received e mail back with no help. So I filed an appeal and apparently this one place I did not file change of address, even though my mail is forwarded. I have now missed my appeal. I have turned in hours on at least 4 occasions, they still cant figure out I did not quit my job. My boss had covid and did not get work lined up for us. Another employee filed 2 weeks after me and has no problems. Now c I have an appeal officer's name and number and still nothing. How do know when to file for an extension?

It is now Feb 18th I have yet to receive any kind of benefits. My family was hit by storm URI as many other with the so called roaming blackout that is more like a electricity shut down for 15 hours on end on 30 min and out another 15 hours. Unemployment has not been available for months. I have no idea what the hold up could be. I am out of work yet another week without any assistance from any program especially the program I personally invested in which is Texas Workforce Commission. I've worked over 40 yrs and this is my only sec time applying/requesting benefits and I like many are being put on this cold back burner. Very Disappointed.

Clearly this organization is on the side of the employer and not the employee. I applied for unemployment benefits. I then was deigned. I appealed. It took several months to hear anything from them then when I did they set up a hearing. The employer did not show for the hearing. I gave rock solid proof of lies from the employer and other facts and still got deigned benefits. These people are supposed to be there to help people but all they do is kick them while they are down. They should just close their doors if that is how they are going to treat people.

Every time I call for assistance go through a lot of games. Some examples of treatment: xfer, put back on hold long time multiple times, manager request refusal, false callback promises, etc...) Every time apply for unemployment they have an excuse not to give benefits which is the very money I worked for and should be able to take out when comes to emergencies. I told person on the phone no wonder you got 1 star complaints by lot of people through the roof yet he can only laugh and say good for them... I am in the process of suing just to get benefits to survive, how sad our own people treat each other, they will pay by God's mighty hand. His wrath will rain down on them in time if they refuse to change their ways.

I was on my 3rd quarantine. I this time needed assistance so I apply for unemployment. While I'm filing my claim with a agent my line beeps. I look. I don't see anything but TWC ELIGIBILITY so I continue to talk to the agent another 45 min basically letting know to expect a call from a claims rep in the next few days. The next day I see a voice message from a CLAIMS rep telling me he tried calling, "Sorry I'll try again in the next few min." After reviewing the call logs and times. The beep I heard was a CLAIMS rep calling While I was on the phone with TWC agent. That was nearly over a month ago. I have yet to receive help. My payment request will not go through saying they need more information.

["For The Record, on the 29th of July 2020 I filed as self employed, a COVID 19 victim and could not work due to that criminal pandemic (35 U.S.C. 101). Also an appeal was filed on the 3rd of Sept 2020 (last 4 no. **), ignored still! Someone filed for me as of on the 3rd of January 2020 cause a contractor told me over the phone she see me eligible as of the 3rd of Jan. but no amount was entered yet and I wasn't the one who filed on that date, check the recorded calls because calls are recorded, for the record. I haven't received a letter nor an email about my eligibility and this has been over 6 months now.

Lost my job May 2020 due to the pandemic. Filed for unemployment, then was shown a page that said they would better help me over the phone. When you call, they are completely unreachable. They have automated messages set up to tell you they are overwhelmed with calls due to the coronavirus pandemic. It is the same in January 2021 as in May 2021. Surely calls have dropped significantly by now, right? So many questions, so little answers. This should be illegal.

These people at the Texas Workforce Commission are masters of stonewalling! Their application process is a nightmarish virtual obstacle course, and they'll dig up any excuse in the book (and plenty more which aren't) just to deny you your claim, even if you were legitimately laid off from a position with the Federal Government.

I've left messages, constantly check the website/correspondence inbox for updates and I haven't had anyone reach back out or have been provided any updates. I'm only writing this in hopes that someone sees this because I haven't been able to reach anyone via phone and with the pandemic going on it's getting harder to maintain with every day that passes by. I wholeheartedly don't want to make anyone mad by any means, but I was wrongfully terminated and I have all the evidence I need to prove it.

I filed for unemployment/national emergency pay over a month ago. The person I spoke with asked me covid question and said that he signed me up for both unemployment and the natural disaster pay. He also told me that it would take 3 to 4 weeks to process. He also informed me to still make payment request in that time period so it would back pay from all the way to my first payment request. I call to do that two weeks ago and everything was said to be looking good and that when finalized, it would back pay from my original claim date.

TWC employees are doing an extraordinary job and services and deserve to be thanked for their great job and help. Every time I call for myself or for client I find fast response and help from their end in DFW and other areas, I called TWC office in 1513 Houston St. Sulphur Springs, TX to get help for a client, the manager in that office was awesome and nice and assigned me a worker by the name of Jennie **, she help me to solve many issues for few clients and she was compassionate, helpful and so patient she deserve to be thanked and appreciated with her manager. Love TWC workers for the great help and they are always doing fantastic job in this critical time or other times, God bless them all.

TWC reached out to me this afternoon regarding my unemployment benefits and like so many people have been affected by COVID 19 and have been unemployed since the start of the pandemic. When the agent contacted my number she was very unempathetic of my situation and didn't seem to care less and rudely told me "I might" qualify for regular unemployment hence the reason why they denied my pandemic relief aid. I told her that I have been trying to reach them and filed two electronic appeals and sent a third one to the main office in Austin, TX and she basically didn't seem to care.

I am self employed, I applied for benefits due to Covid as per my accountant. I had never requested assistance until now. I received initial benefits for two weeks then I received a letter stating that I did not qualify because I quit my previous job for personal reasons. I received a second letter requesting I pay back, I appealed and the appeal officer stated that I did not qualify for regular benefits but I qualify as self employed. It has been three months now and I still do not receive any assistance. I call daily with the hopes of speaking to someone but it is impossible, the message states that due to pandemic they cannot attend my call at this time but for me to refer to website for questions and to keep trying.

Well I applied on May 24. I get my wages back. I have 10k and it says I’ll be getting in a deposit June 12. As soon as I make my payment request it changed to, "TWC is reviewing your case to see if you qualify." I was laid off my job and have more than enough money in my account. Till this day I haven’t heard a word. I even emailed rep Ed Thompson to hand over my name so they could call me back to why they haven’t made any deposits. The date is June 28.

I have applied for unemployment. I am a self employed gig-worker so I had to file under disaster unemployment. I have sent in everything that is required and 2 months later I have not received payment, I have made my payment requests and I have sent in my paperwork 5 times! If I could get denied I could win my appeal. They won't deny me so they ignore me. I have reached out to my state representative. The Texas unemployed should not be treated like this.

I call 200 calls a day to TWC. I get to the recording pressing 1 for English then 3 for other information. I then get a recording that the system is busy and call back later. I can make the same call and pressing a 1 then I get a person but they can’t get me the form and they direct me back to pressing 3 in which there is NEVER an answer. As of today I have placed 3000 calls. ALL I NEED IS THE PAYMENT REQUEST FORM. I also requested the same form by mail.

They're so Rude And Honestly They don’t care how they treat you. I’ve been denied unemployment cause I had to leave my job for mental reasons. The place was toxic and TWC made sure they used Whatever they could on me to favor the company and it pisses me off. When my appeal officer asked me, "If it was so toxic why did you continue to work there." Well hello. I stay by myself and I’m not going to just throw in the marbles. So basically I get denied cause they said I quit my job. No I quit because of personal reasons and it’s not like they don’t have proof that I was attending php programs and going to SUN Behavioral.

I applied a month ago for unemployment benefits, they kept giving me a message to call. I called and called and called and on the day I gave up calling I called 101 times starting at 7:58 am ending at 8:15 am. I was so frustrated that I went online to Facebook to try and inbox them and several days later someone said they would be sending my information to a specialist to call me. This was 2.5 weeks ago and I still have not gotten a call. They revamped the portal and made me reapply and told me they needed some documents to determine my pay. They gave me an email to send to and I did that, guess what? It was returned undeliverable. It also gave a fax I could use and I have sent over 5 of those and they keep coming back failed because no one is answering the fax phone. I supposed it's turned off.

I like many other Americans have worked long hours and days. Never have asked for assistance. On the contrary I have always given the hand and paid my taxes. I have not received my income, my stimulus payment nor able to get one unemployment payment to date since claim one month ago!! I cannot apply for food stamps because they are not accepting applications. My daughter was recently furloughed and also unable to get one unemployment payment let alone trying to continue with her college online for a better future. In the end we will be in more debt. America and the State of Texas has let us down!! Please help us tax paying Americans.

I had filed for unemployment BEFORE the corona virus was in this country, before people got laid off by the thousands, I was accepted, and I had no need to be dragged into this crazy mess of calls. I called to claim my weeks, and they tell me I have to call in, because they need more information. Please keep in mind, I already went through the process and was granted and receiving benefits, they refused to tell me why they did this, what information they needed, and why my weeks were denied without just cause. They refused to answer at any location, and instead told me to go online, where the server kept kicking me off due to high volume, leaving me no way to get in touch with anyone.

I filed my claim in Sept. Had an appeal ruled in my favor in Dec 6, 2019. I still have not received anything. Why the State waste money for these services which is never provided. I've lost my car and a few days away from being homeless. Sad Texas.

I was fired in July from a job I was at for almost 4 years by a unexperienced manager after being there for 2 months. He lied in the appeal and the other reps for the employer that were on the phone couldn’t really give a valid reason on why I was fired. Also even after the hearing judge was getting frustrated with the 3 representing the employer, because they were all lost, didn’t know what to say, didn’t even know who she was talking to literally after she asked them a question, they all went quiet and she repeatedly ask the same questions over and over. I ended up getting denied twice by unemployment, now I’m in the process of losing my apartment. Already lost my car and I'm broke while I still try to apply to other jobs not even having the funds to start another job in the sense of buying new work shoes or uniforms.

I filed an appeal and the employer didn't even show up. I proved my case that I was owed back unemployment monies but they still ruled in favor of the employer. I will appeal to a higher level. Very disturbing.

This place use to be helpful as an employment place back in the early 2000, helped my husband get a job back in 2014. It use to be a good place to go to that had down to earth people that wanted to help you. However the demographic of the place has changed. I needed to get the second page of the i9 filled out for a job but the woman at the desk who had an attitude at first act like she had no knowledge about the i9 forms. How does someone working at an employment office have no knowledge of the i9 paperwork? I thought this place was to help Texans get jobs?

I've been trying to get in the sponsored training programs (WIOA) so I can get a good paying job in a new field. My bachelor's degree in communication hasn't gotten me anywhere for almost 10 years, so I figured I'd get some credentials to put on my resume from a technical school. Everything about this program is complete hogwash and the so-called "advisers" are incompetent (with the exception of a few others who don't handle the WIOA program).

Lost an apartment and a car due to misguided ignorance! There's no use having a company if they're not trying to help. The reps and system will only dig you further into financial problems waiting for response and lack of proper utilization.

First and foremost I have not filed unemployment in 16 years. This year I found myself in a situation where I needed it as a means to an end, a short one, so I filed. I filed in May and was approved and eligible. I keep running into problems, on their end, where my checks are not being processed, being placed on hold. I filed an appeal, which I am certain will be another joke to be played out by the Texas Workforce Commission.

Recently was in The Workforce Solutions Work Experience program. Place assigned to work was great, the staff a different story. They overexaggerated an incident at the facility in a Evaluation of work progress. Workforce did support my report of the incident. They sided with the facilitators report instead saying my attitude wasn't right. I followed all instructions given on handling all assignments at the facility. My trust in Workforce Solutions assistance is not good. They say one thing then excerpt other actions to make the client look incompetent. Being a veteran, they're supposed to offer better than normal job assignments. All the offers are the same, for the public or veteran assistance.

I was let go from my position in January of this year and began collecting unemployment roughly 10 weeks after when my severance period ended. When I file for unemployment, I have to report earnings made from my side business which is fine. Little did I know, that every single customer of mine would be contacted to validate that they were paying me and that they needed to take the time to contact TWC. THIS IS THE PART THAT IRKS ME! WHY WHY WHY would you send this request to my customers via snail mail with my full name and social security number not even masked?! We live in a world where identity theft is at an all-time high. Mind boggling and sadly, not surprising. Get your ** together TWC.

I worked at Sportsradio 1310 the Ticket for over five years. I received several promotions and job opportunities while working there. When the 10-3 ticker position became available I was asked to interview for the position. During my interview Jeff ** asked me to defend some statements I made on a podcast I had been recording for years with two of my coworkers. He also asked me why I didn’t show up for a “mandatory” company event in February (this interview was in June and this was the first time this “issue” ever came to my attention). I explained myself and came away from the interview being led to believe I was at the very least going to get a Producer gig I had been promised nearly 7 months prior by Jason **. I was put on the schedule to become to new Sunday 8-11AM Producer. I was also given a second interview for the 10-3 ticker job by Sean **.

Jan 2018 I was fired from my job after 22 months at Global Wings Express. Kenny ** my former employer, is a tax cheat, fraudulent, lied & made false, malicious statements about me to TWC appeals process, oral & written. I submitted my evidence as well supporting recorded phone conversations Btw. Kenny & myself that completely shows, he has been lying the about my employment, dismissal, everything. That justifies me and I should have already been receiving benefits. BUT NO! This appeals officer was a joke. Ruled in the favor of my former employer. He did not go by TWC rules. Quickly accepted 2 docs., evidence from GWE, and never ruled on the my evidence. Which does not matter to them because no matter what employees have TWC will rule in the favor of employers. It's a scam! Top to bottom, this is a deplorable agency that does more to do nothing.

I put in my unemployment as I was supposed to, did job searches, filled out their dumb** forms. Was denied for a month, then I put in the second round. It took I got my check 1 and a half weeks later. Then the week after that I get a notice saying I had to pay back everything plus 150 dollars due to overpayment because it was sent to Oklahoma, I had it sent to Oklahoma due to a family issue I had to tend to. I live in Texas, have a Texas license, was outta town a week and half, still did my online job searches. Now I have to pay back money plus extra just because, it's **. I don't even have a job to pay it back, they even said on the notice ignoring could result in charges and a jail sentence.

Hand being forced to pay back money I don’t owe. If only I could leave no stars. Absolutely worsed place ever, accidentally used them once and have been suffering ever since, never felt more thrown to the side in my life. No one will ever actually listen to what you have to say, they treat you as if you're nothing and steal, cheat, and screw you any way they can. I see pretty much every can agree, wish I had read the comments before using them, honestly would have rather, scratch for food. Sucks you can’t believe in your state when you have garbage people running things. I highly suggest swallowing your pride and going to your friends and family for help 100 times before using TWC unemployment.

Asked to leave work in June 18', employer waited til July 18' to tell me I was "officially terminated" and my union ** me around for an additional 2 months in an "attempt to bring me back to work". Filed for unemployment in August 18', got denied. Appealed the denial, but I worked 1 day at a job paying less than 50%, which we're not legally obligated to accept, some ** there filed a whole new claim against the company I worked 1 day at while ** up a bunch of other ** with my original claim. Received an approval of benefits for this claim in December 18', here I am in February of 19' no payment in hand, no card received in the mail, and no communication as to what the issue is. Just spent hours on the phone and was told that payment is on hold because I didn't file to the 2nd appeal tribunal when I never received any information regarding this.

I just got my 3rd denial from the commission. What are these people paid off even after listening to the recording they should have been in my favor, the lady that fired didn't even know that my job position was. She had to put the tribunal on hold to get my employee file, 7.5yrs there and an HR that had only been there 4 months fires me, even after sexual harassment, bullying, retaliation, discrimination I still can't get unemployment. WTF. Texas will never care about employees.

Every time I came in to use the computer to find a job all the employees that are being paid to help don't like helping. Seems like they think they are being paid to not help people. Also, was sent a letter to come in for one hour for a required class so snap benefits would continue then told everyone that it would take a couple of hours. My daughter couldn't come in the following week to show her required job search and one of the employees left a threatening voicemail. I believe that the employees like to rub it in that they get paid for being lazy and rude. VERY DISRESPECTFUL.

I got laid off and file unemployment. So far I have not received any. It has been more than 4 weeks and I try to call them every day for 2 weeks now and no success with message high volume call. Attempt different hours of the day stay the same. I wonder if anybody are working at agency.

When I filed a claim, someone had tried to file of my behalf. No one called to tell me the investigation closed after two days. Two MONTHS later I call, only to find out that they forgot to call me. When I finally got to file my claim, THREE PEOPLE made errors, causing my claim to take even longer. When speaking to an agent I stated that I was pregnant, and he began interrogating me as though I am disabled, even though legally I am obligate to discuss my pregnancy. My claim was partially approved after THREE AND A HALF MONTHS.

I was fired from a job I'd had for almost 3.5 years on the word of another employee with no proof just his word against mine and my witnesses. I was awarded unemployment then my job decided to appeal this, so they made up all these false accusations making me look like the worst employee ever even tho in the 3.5 years I'd worked there I'd gotten all raises, the company awards (raises are awarded by satisfactory work over certain periods of time, like you do a good job for a year you get 50 cent raise).

I was asked to resign from my employer because I couldn't find back up daycare for an infant within 3 days. On June 6th I was told to find daycare by June 8th at 3pm. I had a provider starting June 11th, but they could not care for my daughter by June 8th. Texas Workforce said I quit, denied all benefits. I appealed the decision, they reversed 2 decisions, the employer never even called in to the appeal. But the state is still stating I quit. I have the emails proving the employer is at fault and sent all the emails in. It is now sitting at the commission's appeal level.

I’ve worked consistently for more than 20 years and never once required unemployment. After quitting a job without a new one in place for the first time ever, due to anti-Semitic remarks, retaliation for notifying supervisors, insults... even being hit with a door I quit and requested benefits. USMD administrative assistant at Fort Worth boasted how they never approved benefits was right. TWC sided with them. Apparently racial slurs, retaliation and physical assault doesn’t meet the requirements for a hostile work environment. Only in Texas. Which is why I am leaving this crappy state ASAP.

I was employed as a pizza delivery driver in June of 2017. I reported an UNSAFE WORK CONDITION to my general manager. Then to the company's Corporate Headquarters and their reply was unfortunately the unsafe condition is here to stay. I have an email right now that proves this. So I'm waiting for some more feedback on my Complaint and football season starts and we get really busy. Months roll by and I'm thinking that maybe it takes 3 to 6 months for complaints to get addressed and resolved. The unsafe work condition at first, they stopped subjecting us to.

I worked for Pilgrim's Pride and was denied benefits because my employer circumvented the refuse drug test policy. My immediate supervisor made my time there a living hell. I was never allowed a bathroom break and soon as I began exercising my rights by walking off the line as advised by my union rep. They said I was acting strange after they finally succeeded in hurting my shoulder and I had to go to the nurse. My supervisor stated I couldn't get a bathroom break because others were taking extra time. She never said a word to them.

I worked for Liberty Rock (Sand and Gravel) in Anna,Texas for a few months or more in 2017-2018 driving an end dump rock Truck. The owner is trying to branch out into Bridgeport,Texas and open another property (yard) to house trucks. The work environment was not the best and the company ripped me off for about 350.00-500.00 and refused to pay me any of my wages owed for my last 6 days there. Anyhow, I had this employer admit to a TWC investigator on the phone that they DID take deductions and had not paid me any of my last wages as of that date.

I worked for Resource Staffing in Plano, Texas for roughly three months this year 2018. The Company I was placed with is a very well established Company here in DFW; also endowed as one of Fortune 500 and best companies to work for, very good Company overall. Was very happy with the assignment, both I and the permanent staff got along great, I felt like a part of the company as a result, I did a great job, successfully completed my assignment, they were impressed with my work to the point of giving me references should I need them.

I loved that I was getting unemployment, but the problem was when I fell for the bad trap, I decided to go to school for the workforce diesel Mechanic program thinking once I was done I was able to get the job, unfortunately that didn’t happen. I was also told that we would get interviewed while we were in class training for our job but nothing, I wasn't even able to learn anything either. I wasted a month at school when I could of found a job instead. I was left with no career or job like I was promised. When I was done I had to still go extra to class to get my CDL but I had no more money from my unemployment so I had to find a part time job. When I spoke to my career coach I explained to her why or how I need money and I was not able to continue my education until I found a job. She told me or acted as if she did not care and wanted me to go to finish even though I told her I have bills and rent and I had to help my roommate.

I was paid unemployment after I got illegitimately fired from a full-time job. I received unemployment for a while, and I had been driving for Uber part-time for a year prior to getting fired from the FT job. When I reported earnings for Uber one week and then not the next, my unemployment benefits stopped. I appealed it and told them that I didn't quit Uber. They told me that they viewed not working as quitting. I argued that I didn't quit and I still work for them when work is available (like special events in town). TWC still takes the stance that I quit and now I have to repay the money they paid me during my unemployment. Lesson learned: LIE. Do not report your earnings from Uber or rideshare driving. I was honest about reporting my earnings and it bit me in the butt.

I was granted unemployment and received it for a while. My mother passed away in another state. My unemployment was stopped because I went to her while she was sick and stayed for her funeral, I was deemed by Texas Workforce as not being available for work. So, then my employer told Texas workforce that I quit. I never quit, in fact I was called the week I returned and asked if I wanted some shifts. The recruiter lied and said that they never told TW that and that I'm still active in their system.

First of all I would like to say that I applied for benefits on April 29. It is currently May 21 and I have yet to receive anything, although I have been contacted for further questioning due to my benefits case. I have so far done everything that I am required to do, as far as job searching and payment request. I was recently contacted in regards for further questioning of my former employment for my benefits. I don’t quite agree with the way I was being spoken to. I don’t mind being asked 1 million questions, but I don’t like the fact that I am being questioned and sarcastically replied to as I if I am some lowlife that wants to live off the government for free.

Got fired from my job and was awarded benefits with no problem. Got a job and worked one week, then got a bacterial infection and couldn't go back. Filed my payment request, reported the earnings, and got my ** put on hold. When I called in, I was told my reason for not going to work may disqualify me. Ok. Even if the doctor doesn't take you off work, but restricts you from doing certain things, you cant work anyway. There is no other duty for me to do. It's all food, and I refuse to go to work baking with a bacterial infection. It's just like having diarrhea. You don't go. This idiot asks me if I was aware of the health risks of the position. I didn't get sick because of the position. But because I wasn't able to work I may be disqualified. Now that ** right there is a catch 22.

I recently applied for unemployment. I have worked my entire life. The agency totally lied and fired me because of an injury. I was turned down for UE because of the lies. I appealed and won so started getting my UE benefit. The agency I worked for appealed that decision to the three commissioners of TWC... Now two months later they won and all of a sudden my benefits ended and now I owe it all back, with basically no recourse other than court!! They decided to overturn the appeal tribunal's decision and believe the lies. These commissioners all represent the agency I worked for and themselves... so totally unfair if a system... of course they want the money back!! Someone needs to change this process... Since an appeal is won... that should be it!! Awful agency.

When I have to deal with this agency it's a nightmare and waste of time. From their phone systems always hanging up on me, lines are always too busy, inaccurate notes, denied benefits for being laid off, and poor unfair treatment of claims it's a complete nightmare to deal with these people. Even when it's a clear cut case as stated on their website, and I provide evidence of me being fired or laid off at the end of a hard worked week and done absolutely nothing wrong, my benefits are still declined, and I am forced to live with no money when raising my four kids at home.

I left a job for breach of contract in 2002. I talked to a person at Texas Workforce Commission and told them very, very specifically that I did not know if I qualified for unemployment and that I did NOT want to be in a position where I would get benefits and then have them come back and say I owed them money. I was assured repeatedly that if qualified, I would owe the state of Texas nothing. So... they approved me without contacting my former employer first, paid me $7000 in benefits... and then came back saying my claim was denied and guess what... I owed them $7000.

I was laid off work on 12/7/2017, my employer filed for me so there was no dispute from them, but yet it took the full 6 weeks for anyone to process my claim. I tried calling to see if they needed additional information but I could never get a hold of anyone. The only time I did it was because I went down to the local TWC office. I asked to speak to someone about unemployment and they tried to tell me to call the main number but I had called 20-40 times a day for 2 weeks and never got through so I said "No! I need to talk to a PERSON, that number is a dead end to nowhere."

I was laid off after being kept on board at my last position longer than time & budget would allow, as a gracious favor by my former employer. I applied for benefits on Oct 15 & told that all applications take 4-6 weeks to process & for a decision to be made. I am now in my 7th week and not only is my claim still being "reviewed", I have been given ZERO information on my claim status. It is a tremendous struggle just to get someone on the phone, and even when I do, they do not provide anything but false information.

I was laid off in Sept of 2017, filed for unemployment. Was approved, got email notification of payment. I had signed up for direct deposit, checked my bank account and no deposit. Took 4 hours to get a live person on the phone. Every time I tried t to call got, "Due to high call volume we cannot handle your call. Please try again." When I finally got a human they said I had an overpayment from 2003/2004 and would be receiving a letter.

I left job for poor working conditions and assault. It took three months to get unemployment. I could never talk to them because of a high call volume. Then when I could not go to work for two days because I was sick, they cancelled all benefits. I lost my apt and my job. I am even professional and a hard worker.

I was laid off by a company with the comment "we're sorry to let you go" and that was that! When I applied for unemployment compensation (UC) it was denied because TX is an "at-will State" & employees can be fired for any reason... I've been laid off from other companies that had major layoffs & never have I qualified for UC. TWC turns the other cheek when an employer makes up a reason for their lay-offs... I'm fed up with TWC, the company is pro-business & will accept any concoction the company feeds them. This is a BIG example of corrupt Corporate America!!

I was recently terminated due to workforce reduction, and I tried to apply for unemployment online. I received a message that I had to call them, so I have tried ALL day. I keep getting a message that due to the high call volume, they cannot handle my call. How in the heck am I supposed to apply for the benefits I need??? There should be another resource to get the application in, so I do not lose my apartment and car due to not being able to acquire the benefits I need to survive while I search for a new job.

I applied for unemployment benefits thru TX Workforce Commission after successfully finishing a one-year contract for a staffing agency (working on site for a credit union) on May 31, 2017. Since I followed all the rules and the agency had not been able to place me in a new position by the end of June, I assumed my benefits would be an easy thing to get.

I was terminated from employment 8/1/17. Waited two weeks of back and forth review of claim. The claim was denied. Vague reasons given just to get to use the word misconduct even know there was no evidence. Appeal takes 6 to 8 weeks. No benefits until hearing determination. The bottom line is that I cannot claim benefits that I am entitled to. Not receiving claims will cause me financial harm. Have to hire an attorney. Unemployment is supposed to be a bridge between jobs. TWC has washed out that bridge making a bad situation much worse. Contacting the Governor.

Here's the bottom line, they will not accept your claim if you are not laid off for any reason. I had to quit my job as my wife moved and got a new career job and because we have been taking care of a terminally ill person in our immediate family every day. Those are two qualifying items and I VERIFIED WITH THE commission before quitting. To make a story short, they denied my request and appeal. Straight up liars. It's also impossible to get into contact with anyone. In the meantime I've decided to start a 4 year college degree because I am still young, and I've got a lot of money in a savings account. I'm not too angry because of that, but I can never rely on Texas giving me a boost to find another job because of impossible circumstances.

Filed for unemployment May 26, 2017 and have not received any funds. I tried calling on Monday for 1 hr. and 45 minutes and could not get through. This morning I received at call at 7:13 a.m. from Eli ** with the Texas Workforce Commission. I kept him on the line while I Googled the phone number he was calling from. Nothing would come up. The only information he got from me was my birthday which isn't that big a deal. The number he called from was 210-258-6845. He also told me to call 1-800-819-9146, ext. ** at 8:00 a.m. When I Google that number it is suspicious also.

To whomever can make a change. I am writing my story because I am training for a job to drive a school bus in the city of Houston. I am in a work searching program entitled Workforce Solution which requires me to submit what they call a job search log to be part of their program. I have to submit my log only between the hours 8 am to noon every Monday. When I get to the place they make me wait more than 3 hours just to see a worker for submitting my work hours log and because of that I missed my job training in several occasions.

I have worked my entire life... Paid, Lord only knows how much, in taxes. I lost my job after 17 years of employment. Filed for unemployment benefits & almost 8 weeks later it's still pending! There's been no contact or explanation of status. The loss of a job and all income is too serious to have such poor turnaround time from this agency. My daughter & I could go homeless & starving before I ever hear a word from Texas Workforce. Beyond ridiculous!

Problematic at every point with little to no cooperation. Impossible to talk to an actual person on the phone. Teleserv very one dimensional with little detail regarding account. Declined payment requests with very vague reasoning to why (probably because 9/10 times you can't talk to an actual person about your issues). Appeal processes ("It may take six to eight weeks to receive a hearing information packet with information about your appeal. TWC will mail you the packet five to 10 days before your hearing." This is what I was actually told after trying to file an appeal. Unacceptable for someone who is counting on Unemployment to pay bills.)

I submitted a unemployment claim 3-6-17. Did not receive my first check for 5 weeks. Then the employer appealed and I did not receive a letter from TWC requesting my attendance for the appeal. The TWC is incompetent and do not return phone calls. The mail they send out does not correlate with what they have online. Very unprofessional and slow to get anything accomplished.

I have been visiting the Texas Workforce in Houston Texas since 2012. I first began visiting at the 1960 location and I am now currently at the Northline Commons location. The staff at both locations seem to think it is okay embarrass as the staff put it, the patrons that visit. If I just told you, you probably wouldn't believe it. I had to tell my investigator to come sit in the build for himself and see. The location is 4400 A North Freeway, Houston, Texas 77022. The phone number is 713-692-6131. The way that this location is ran is absolutely horrific. So bad to the point the monitor the patron computer activity from other computers in the building and if you so happen to be working on something that is proprietary they talk about it loud amongst on another as if to be humorous but it not.

This is one of the worst agencies outside of the Dept of Family and Protective Services!!! I am the victim of identity theft and it was reported to them in 2012, but of course they did absolutely nothing until IRS got involved and deemed it as such. They even allowed someone to use my information to not only work in Tx but California as well, and are forcing me to pay them back money that's not owed to them! But thank God the judicial system works in my favor because you are being sued!!!

Long story, I will cut as short as possible. This is a 3 year situation and in the end we had to move because of my health. Moved into Condo unit with parking and steps immediately in front of unit. As we brought before it was built we were not aware of the steps and parking situation. As I am a severe heart patient getting around parked cars and then up steps was a major issue. The McKinney ER people had a hard time trying to get me out of the unit the day I had a heart attack. That alone caused stress for me should it happen again. We asked the "builder HOA" to allow a no parking spot for me so I could get to my unit and then install a chair lift to accommodate my health needs. The builder HOA turned me down many times. I went to the City of McKinney and they could not do anything for me.

I can log in but cannot make a claim because my social security # seems to be tied up. I went to my local office and they said it could only be resolved by calling Austin. I called 30 times Friday, 41 times Monday and I'm up to 19 so far today. The local WF office gave me these "special" instructions where I could at least get in a waiting line. That does not even work. Now, if and when I do finally get through to a person that can actually fix my problem I would bet they'll tell me I'm out of luck for this week's claim because I did not get it filed on Tuesday. I understand if they are swamped but this is ridiculous. This is obviously the most understaffed and poorly managed institution in the state.

Texas Workforce Commission has no boundaries and operates with total impunity. Judgments pertaining to appeals are a kangaroo court system. In my case, I was awarded UI benefits from a legitimate layoff, in 2009. After 3 months of actively seeking work (but not finding anything - whatsoever) I tried to take a CNA training course. TWC immediately terminated all UI benefits on grounds that I "was not actively seeking employment." My mistake was truthfully reporting my actions. Next, I accepted a job at a Texas nursing home. The agreement was for part-time work with training to pass the required state board exams. But all I did was lift obese residents - all day. The nursing home never provided any training and scheduled me for 60 hour weeks. Of course the hours over 40 per week were carefully scheduled to prevent overtime.

I have been unemployed since August 4, 2016 and filed for benefits on the 8th. After eventually receiving a voicemail from a worker on a Friday I was given til tues at 10 am to call back. I called back three times and left messages only to get a disqualification of benefits in the mail stating I had quit my job when I was actually terminated via email and was in the middle of lawsuits related to this. The caseworker claims that I never called him. So I appealed the decision and awaited for my hearing only to register and await the call of someone else telling me my hearing officer was unavailable to conduct my hearing and it would have to be rescheduled. I waited another two weeks to receive another packet and then two more weeks for my rescheduled hearing date.

I came in to speak with a representative. It took almost an hour and a half to be seen. The problem used to be less employees more job seekers, but now it's more employees and no one seem to be helping anyone. They're just in their cubicles doing everything else but helping job seekers. They're talking to other co workers going back and forth into the staff room, but not assisting.

In Jan 2009 I became unemployed through a reduction in force by my former employer. TWC didn't want you to come in person to apply for benefits they sent me letter that gave you a phone number to call, and it was always busy. This went on for over a week. If it wasn't for a lady in Austin who I contacted in desperation to get me into the TWC system, I may have never received the benefits I was qualified for. Also the Work in Texas website was then a complete joke. With so many glitches it was virtually non-functional... and often jobs I found there were outdated or had expired but were still shown as viable opportunities. And recently I found it to be not much better now. Often jobs are listed through "employment agencies" which in my experience are also a joke. I never got a job through one. And I tried many times.

I'm not sure who to blame, an attorney, or TWC. Assume the attorney forwarded all documentation, but she did fail to file by one deadline and was hard getting questions answered, calls returned. She did, however, tell me the TWC rarely finds anything, but chooses to close cases and send "right to sue" letters, which they did. I filed a complaint at the advice of two other attorneys in a legal plan I belong to, and the Dept. of Labor who urged an EEOC complaint. I was told if filed with the TWC would forward into the EEOC system. So I said nothing when she filed with the TWC. This was a blatant violation of the ADA. The employer said I had no right to ADA accommodations although certified with a disability, refused to acknowledge accommodation requests which were minimal (be able to take breaks if needed, no standing all day). When submitted the employer issued an ultimatum to resign, retire, or force contract termination.

Evidence does not matter. I was living in Houston April 15-20 during a historic flash flooding event. My employer claimed I was 'no call, no show' for five days. I had emails, texts, etc. that proved I was in contact with them the entire time. My employer claimed it wasn't raining and denied everything. The entire city was shut down and there was 3 feet of water in the road. The judge sided with the employer, ruling that I quit my job without good reason. No accountability or interest in upholding the law.

As an Employer, I have less rights than the employee. It used to not be like that. A few years back if I wanted to let someone go before 90 days for any reason at all I had the right to do that. It's not like that anymore. The Texas Workforce Commission is looking for any reason to award the employee benefits which in turn costs me more money monthly. I guess that how they make their money off the backs of hard-working small business owners. WHAT IS WRONG WITH OUR COUNTRY!!!

Phone system immediately hangs up if you choose any options under Spanish menu, or in the case of English, immediately goes to 'our call volume is high, please try again' and then disconnects. Same results calling at 8 am, 1 pm (following open for business and lunch) calling 10-15 times in a row each time. Calling at other odd times as well.

The people working at Texas Workforce Commission are the reason this country is doing so bad and they take your responses and cut the words up to make up things you never actually said. I worked 6 years for a company that was always late on my scheduled salary. The last time it happened I was told by the owner they were not going to pay me and owed me nothing. I was due three weeks pay at that point so refused to work for free any longer and filed unemployment. TWC hacked my statement up saying I walked off the job and refused my benefits, that is unacceptable. When trying to call the agent to discuss the lines were always busy or simply the voice recorder said the agents were too busy to help me and disconnect the call. I left several messages and no one called me back.

I submitted a final payday claim with the TWC a couple months ago about not receiving my final paycheck from Eric **, IT, for work I did in January 2016. I haven't received a response, nor can I seem to find a way to review where the claim is as far as the process of it. This is very dissatisfying, because I gave Eric ** plenty of time to pay me before doing this, as it was my last resort, and I appear to be not given attention to by the Texas Workforce Commission. All I wanted was what was owed to me.

I had a very positive experience overall with my claim. It did take 5 weeks to get approved, but once approved the full 4-week payment was in my bank account the next day. I was fired by a bully of a boss. (The boss from hell.) TWC claim manager Diana was assigned to my case. She called and left a voicemail for me to call back as she had additional questions. I called back to her direct number she gave and was surprised she answered. She asked questions and I answered truthfully. She told me a decision would be made that same day. Later that evening I saw online my payments would deposit the next day. The sincere customer service I received by TWC claim manager Diana made my experience a positive one.

I got a letter from TWC 5/6/16 requesting $2200 for an over-payment from 12/1990 (26 years ago). The letter has no details as to why they are asking for the over-payment (what I had done wrong if anything). I then proceeded to call the number on the letter and they advised me that they have no details on my account other than the dates that I was paid and the amount I owed. Not an explanation as to why I would owe the amount. I am currently filing an appeal, as I collected the unemployment after I was honorably discharged from the military. I had in good faith accepted the funds believing I was qualified, I performed the tasks which I was requested to completed, look for work on a weekly basis, and did not commit any fraud.

After being laid off I applied for unemployment benefits first time in my life. I started taking some continued education training twice a week at night (6:30 pm to 9:30 pm twice a week) so I could remain competitive in the job market. That seems to be the problem for TWC because they don't pay me any benefits even though my former company agreed on the payments. Their reasoning is that because I get more educated at night then I'm not available for work. The appeals I did do less than nothing because the people they have there is totally incompetent and it seems to write something different what we are telling them.

I have dealt with the Texas Department of Unemployment (a.k.a. the Texas Workforce Commission) a few times in the past 6 years due to layoffs which can be common in my industry (agency recruiting). Each time I have dealt with the TWC, the degree of sheer incompetence displayed by all employees has been nothing short of astounding.

I went through 4 appeals and several investigators. First three appeals I won. Employer gave different reasons every time they were investigated. We had the proof in TWC's own files. Yet officer Wyma ruled in their favor. They broke all the TWC rules, Filing late appeal, not showing up for an appeal. Contradicting statements for firing me. I had won my appeals, but because TWC had wrong LEU number for company, they voided all the prior decisions and accepted their appeal. Then they gave another reason for firing me and TWC’s Mr. Wyma, regardless of prior claims, found in their favor. It doesn't matter what proof you have as an employee. TWC will choose Employer every time. We had overwhelming evidence of their lies and TWC chose the employer over the truth. Even when it was right in front of them. TWC is for the employer not the employee.

I have been unemployed for over 6 weeks and have not received any payments. I have talked to over 6 people on the phone from the Texas Workforce Commission and realized that they aren't there to help you, but to keep you from receiving payments as much as possible. My advice, get the person you are talking to full name and keep a log as they will deny talking to you later. So many of them said it was taken care of, but I later found that they did nothing. No logs means they can deny talking to you. Watch your mailbox for their curve balls to avoid payment. This reminds me of collecting from Medicare/Medicaid when I was a manager.

I went to work for Hilltop Nursing and Rehabilitation on 9/2/15. I was offered weekend doubles and 5,000 sign on bonus. I worked 130 hrs the first 2 weeks. I was told I would be paid on the 9/6/15 every day. A week later I was told everyone was new and they had no human resource person and I was never put in the system and I should feel privileged I'm getting my check a week later because no one is. I had 30 residents, one 2 patients with q 15-minute v/s they tried to leave me with one CNA. I told them I would file safe harbor. The physician's orders I was to follow look like a 5-year-old wrote. I couldn't follow them. The 5 writes were not correct on an order. I had a pt that had fell with bruises and it was not reported to me. The administration nurse forgot to tell me the pt fell with bruises and a LG not on her head. No one was notified--family or Dr.

I had to renew my claim and lost a week of benefits. Jaime ** explained it to me, looked into it to see if he could recover the week, but I knew it wasn't possible. He knew what to do to get my claim corrected and promised to call me the next morning to let me know if it went through. He did as he promised and called me back the next morning. He really impressed me.

Every time I go into the Workforce in Canton TX the lady at front desk is rude. She acts like she hates her job, she is never friendly at all... I was faxing some information to an individual about my medical information and she came and looked through my papers, that's against HIPAA laws. That was none of her business to see my papers and private information. All I ask her to do was help me with the fax. Just very upset with how this lady treats folks that come in there to get help with job searches or using the machines like they advertise they will do to help.

Aside from the abuse, humiliation, harassment and retaliation I suffered from the Acting Managers and Senior Manager while employed. I was forced into signing a waiver agreement to refrain from filing a lawsuit against the company order to qualify for UI Benefits. Other than the very nice gentleman who assisted me through the Texas Workforce office in San Antonio. The Commissions entire website is a nightmare that by the time you cover the appeals process your eyeballs hurt and still no more knowledgeable than you were when you started. Their lack of resourceful information and term definitions and constant redirect links that I feel like I'm more confused and less likely to ever receive a call back much less my over-payment.

I called the Workforce in Bay City to inquire about a job. I talked to a very nice young man who said he would leave the application for me. I went to pick it up, completed it and returned it, giving it to the greeter. I also contacted the employer who was the one that advised me to fill it out at the workforce, and informed her I had already completed application. About a week or two, I heard nothing, so I decided to contact employer and ask had they received my application, and she said she hasn't received anything from them.

Right before an over-the-phone unemployment hearing, I was faxed some last minute documents by the Texas Workforce Commission. The documents contained some newly submitted information from the former employee who was requesting unemployment. The items were very confidential, and not something I wanted my employees to see. All employees have access to the faxes, and check often for newly submitted contracts. The documents were also personal, and mentioned things about my husband and I (he owns the company and I work with him).

I had applied for TANF last year in 2014 because I was pregnant at a young age. It didn't go through until 2015 in February. Everything was fine when I went to the choices program orientation. My caseworker was first named **. I was told to look for a job, so I did. I also needed daycare but at the time. I was homeless and clearly stated I could not make it to their office because I have no income to pay for a bus there. I kept asking for daycare and she was giving me the runaround. In march, I had received a call from a job at Jamba Juice to have an interview. Which I told them in email which is how I had always kept in contact. I was told if I didn't start working by Friday, to call.

I am very unhappy with Texas workforce commission. I received a message to contact the person over my claim with a deadline to call back, I started calling her back the day I got the message, she never called me. The message was left on my online unemployment account. Thank goodness I check it that day, well I call the number given and today is the deadline and the line is always too busy to take calls. Why would you give me a deadline and do not call me back. After several attempts I finally left a message and still no reply but deadline is today. This to me is unacceptable. Surely another way to get in touch with this person should be implicated.

Says they're going to send you a check in two, and then sends a letter asking for more information. This cycle has happened twice. Children are starving, and people are suffering because TX can't get its act together. People are entitled to unemployment compensation after losing a job. That's what we get for living in Texas, I guess. Well, not anymore. TX want to play games with people's fundamental rights. We will be moving to a state that respects and treats their workforce with dignity. Thanks, TX... for teaching us how not to act.

It appears to be approximately 3 agents actually taking care of people. I've been here over an hour. I arrived at 1:31pm and asked to speak to an agent; it's now 3:01pm. I've been next in queue behind one person for the last 30 minutes, since I've checked. Agents appear to be hiding in their cubicles rather than servicing any "Guest Pass". I see a guy right now peeping over his cubicle, looking around -- doing nothing. Then behind me are 5 other people waiting to be seen after me. THERE IS NO REASON to have people waiting for over an Hour and a half to be seen. And they answer the phone with slight attitudes. The customer service here is the worst. These employees act "entitled".

15 years ago, I filed for benefits. Rec'd benefits. Went on all interviews until they scheduled one of their BS interviews to see if you are complying. I would have went on this appt, however I was able to schedule my own job interview out of town where I was hired. I stopped filing for benefits immediately even though I could have pushed it and rec'd more $. They sent a letter asking for clarification and reply within "2 weeks" of the date the letter was dated. This is their scam because I rec'd this letter two days after the deadline. For fifteen years they have been harassing me and ignoring appeals. I have demanded that all future correspondence be 'return Receipt requested' mail. Naturally this has been refused. I hope to circulate petitions to have more accountability for the Texas Workforce Commission.

Very disappointed that my tax paying dollar pays for these people. I did everything that you asked me to do and was turned down. I appealed it and my appeal officer does not take it serious since day one on my appeal. She cut me off and said she couldn't hear me so she was going to reset it and hung up on me. Make me feel inhuman, unimportant. Before she cut me off she said she needed more testimony on my behalf. A month and a half later finally another hearing we start the hearing. Again she is completely one sided towards the employer. It's like she's prompting him with questions that he is already rehearsed and he completely lies. Not only did he lie for himself, got to lies for another supervisor. She asked me if I had any questions. What could I say like it was totally scripted. It's like she told him what to say and it was all lies.

I filed the same day I was let go from my employer. I like so many others am a good worker and worked almost everyday since I was old enough. I have 3 kids and a wife that depend on me and desperately looking for employment that can continue support us. In meantime I've filed for unemployment benefits to temporarily help us out till then of course so we don't become another statistic of homelessness, welfare and poverty. TWC seems to not be doing anything on my application and almost seem to be ignoring it. I feel they're just wasting time in hopes I'll suddenly find work and I may forget about them and move on while my home, cars, family slowly fall apart. I wish luck to everyone.

Texas Workforce Commission is worse than the worst auto insurance you can deal with, they collect money and then find ANY reason to deny benefits; even worse, if you get any benefits, they turn around and find reason to cut it; bunch of ** state employees who are good for nothing; these employees get ALL benefits and decent salaries from OUR MONEY then BARK at us when we want our EARNED BENEFITS. Be sure they will side with employers all the way just because they trying to avoid paying us any benefits, no wonder people want to bring down the system then those "state employees scums" will be worthless!

I have been treated extremely rudely by a specific Member of staff at Conroe Texas office of Texas Workforce Solutions.. To the point that I have been asked to leave for no apparent Reason. This has happened many times. There simply is no excuse for this horrible Behavior and disrespect. I am a Volunteer Mentor of Texas. I am retired and help organize volunteers to Mentor our Youth whom are Seniors in High School.. These kids come from Disadvantaged Households and often have no help nor no clue about education and job skill training.. There is an abundance of jobs and education available in Texas and Mentors work with high schools and adopt them. We worked long careers in specific technologies, we have been cleared and a background check has been done. High Schools and parents and kids love our work helping our youth.. yet we have been treated horribly by staff at Conroe Office of Texas Workforce Solutions.

Ok, to start off I'm OIF and OEF combat veteran who was released from the military service connected injuries last year in July. Moving to Houston, Texas to start anew with my family. After going to vocational school I wasn't able to find employment here in Houston. I found a job thinking it would be suitable for me which turned out to be false which only lasted 4 days top. After months of being unemployed I got desperate enough to enroll for unemployment benefits until I could find a job.

5 years ago I was laid off and TWC went out of their way to help me and to get me approved. I don't know what has happened to TWC since then but they are NOT the same. I have had to file for benefits this year and it has been the biggest nightmare. What really sux is my previous employer is the one who told me to file and he would not dispute my claim. Everything is approved but I have yet to receive any money. Each time I check my status it says the same thing, "TWC is reviewing your claim to see if we can pay you benefits(?!?)." What the hell? I've even ask a rep if she could go a month without any income and she said no, so what in the hell makes em think that we can?!?!

I've been dealing with unemployment for years now, some good some bad. But you have to understand they are just doing their job and getting brainwashed everyday. It wasn't bad until the president we have now became president. I have been denied benefits due to my past employer telling them that I lied on my application and didn't tell them about what was on my background check, that was bs because I kept all my papers from court and even the store manager backed me up saying I told him 4 different times about it, but they don't go through store level, they just talk to corporate office. So I'm still appealing the decision and in the meantime my 1 year of benefits goes by and now I have to re-file again using that same employer as my last employer so let's see what story they give this time!!!!

I have been fighting the TWC (Texas Workforce Commission) for more than three years because of two complaints that were filed against me and my business. The two people that filed complaints only had to turn in a single form with their complaint. I've have had to send in dozens of documents to the TWC on many of occasions that clearly show that neither one of these people were owed any money for any reason, and yet after three plus years of fighting these people, I'm told that I have to pay them anyway. My experience with these people have caused me great distress and has even caused the collapse of my business. I had a small automotive repair shop and made just enough to support my family and now I'm unemployed and struggling to pay my bills. I can't believe that these people can destroy people's lives the way they do and the complainants only have to fill out a single form and never are asked to prove a word of their complaint.

I was laid off on a Friday and filed the following Thursday. Here is the scenario: Because I didn't file by the Saturday immediately following my last day, I automatically lose benefits for the first week of unemployment. I lose the next week as well because they hold back the first week until you have been paid for 3 weeks of benefits. I found in job so won't ever collect the 3 weeks of paid benefits so I will never collect the 2nd week either. This system was intentionally designed to cheat us of receiving funds that are due us. My employer paid into the fund for my 9 years of employment and I won't receive any funds!! Screw Texas and it's time to hold this fund and the State accountable!!

2nd dealing I've had with this JOKE of a bureaucratic **. Not only are they blatantly hostile to the employee...they are incompetent, ignorant and are complicit in helping employers cover fraud and illegal activities. They will ALWAYS assume you are guilty until you prove otherwise - and they fail consistently to follow the law, enforce the law or even acknowledge the law. This "good old boy" bubba ** has GOT to come to a stop. The last overhaul, the TWC had required a class action lawsuit - I think it's PAST time they be held to task again. I've NEVER in my 50 years encountered such a useless, pathetic group of morons. If THIS is the new prevailing "politics" of this state - then SCREW TEXAS.

I was in an accident in 2009 and was guaranteed medical coverage for life. They gave me a 0 rating in the beginning and I have had continuous problems... however they never will follow thru and get me the help I need. I need help from an attorney but attorneys will only help if they are getting money the first 2 years directly from TWC. I have to lose work time because of this injury with no help from anyone. I do not know what to do as my adjuster stalls and does not help me at all! What can I do? PLEASE HELP... AT MY WITS END!

I'm just trying to understand why I have to wait a whole month to receive benefits. I never applied before and they have all the info, looking for jobs I have put in over 20 apps. With my resume, me and my daughter are on the verge of being homeless. Then I have been trying to get help with human services... They don't care either... I just don't understand why I can't get the help that I deserve after paying into the system for so many years. I see people of other races with food stamps, checks from nonprofit places and I'm just wondering why I can't get that same treatment.

Was laid off on July 26th, 2014. Was not given proper notification at all when management laid me off there. Pulled into office, laid off on a Saturday due to business and sales dropping, which left me unemployed to where bills couldn't be met on their deadline of due date.

I recently had a hearing with the TWC regarding a supposed "overpayment." I had worked for Express Temporary Agency and got sick before I started a three month assignment. I was not able to start the assignment by way of a long story. A couple of months later, I filed unemployment and was approved. I received payment for about 3 weeks. Then I was sent a letter from TWC saying that the employer said that I did not qualify because I had turned the job down! This wasn't the case and had a doctor's statement to prove it.

My story goes all the way back to 2002. I was laid off and began receiving unemployment benefits. Before my time limit ran out, I got a letter from TWC denying me my final payment saying I had already reached the end of my benefits. My check was to be $638. Then they said they DID mail me the check, and it was an over payment. I NEVER received that check and I was of course fuming mad about that. They demanded repayment of something I never received. Then yesterday 8/18/2014 I got a notice in the mail of the same overpayment. It's been 12 years!! How are they still trying to collect on this after so long?? And I still know that they shorted me, for the exact amount they are trying to collect!!

I was fired from my company for not meeting sales quota. Yes I was given warnings, but the company made every effort to make sure it was very difficult to make sales. Anyway long story short, I was receiving benefits and then out of the blue my company appealed my unemployment. I had no idea that this was going on and I missed the tribunal hearing. I hadn't checked the mail in a while and wasn't expecting anything like this, but they sent a packet in the mail stating it had been reversed. Why don't they send stuff like this certified mail? Now I'm in panic mode and have no money. The weird part is I had requested payment for the past two weeks of unemployment like I always do (this is before I checked the mail) and today I still got paid benefits!? What is going on? Does it take a while before it kicks in? Or do I still get paid while I appeal the decision?

I was fired from my job at a private school in June. They employer did not give a reason other than it was "at will" and they did not need a reason. I was approved for benefits and fortunately found a new job rather quickly. Unfortunately that job had a start date that was 6 weeks away and a 1st pay date that was 10 weeks away. TWC kept demanding my work search logs and I was told to submit my contract to satisfy my work search. Who is going to look for a job when they have a contract of employment? Well they decided that I had "reasonable assurance of employment" and reversed their decision and demanded the money they had given me be returned. I have appealed but was told it takes 6 weeks minimum to get a hearing.

My employer demanded more tasks than the time available. I felt oppressed daily until I got burnt out and quit. I was still in training and she and her husband yelled and screamed at me. TWC refused to listen to my side. I lost at the hearing.

No unemployment. I got let go from my last job and my ex-boss is say that I quit. He is a liar and 2 TWC agents are saying I quit. I appealed the claim once.

I applied for my Lone Star card... I followed all procedures, which included attending a class at my local TWC. I arrived at my TWC office and told them I needed to take the Lone Star card program and gave them my paperwork. I was directed to sit in the computer room and work on the computers, which I did. After 1 hour, I was told my time was up and I needed to leave.. The Lone Star card was then cancelled, and I was told I never took the class. I go back to TWC. TWC, of course, plays dumb, has no idea what to do, is unable to schedule me in the next class, and basically has the attitude of "I have a job, so you can ** yourself."

I got terminated from my last job because I worked in a call center. I was new and was on time every day. But I had trouble logging into the system and my team lead never took off the points. I even earned extra credit to deduct the points because my QA was perfect. I did get ill a few times but my TL never took off those points, and they fired me. TWC approved my UI benefits. I got some money, but now they are saying I owe them $138? What's going on?!!! I've been looking for a full time job, haven't found nothing yet. I do work part time but under 30 hours. How can I even pay my power bill? I am basically starving myself because I can't afford a lot of food. I have been working since I was 15. I'm 34, been paying into the system this whole time. This is so unfair. What are these people doing at TWC? How can they get this messed up? I have a bachelor's degree and can only get call center jobs that pay poverty wages. TWC is a joke!

I'm a disabled OIF Vet. I've never done the Unemployment thing. I was working at Time Warner Cable call center. They didn't like that I was following their own corporate policies. They wanted to do their own thing. So, I resigned and filed UI. Luckily, two weeks later, I found another job. But I'm still waiting for TWC (UI) to approve me for those two weeks. I had already spoken with them twice over the phone about the matter. The last one was them explaining the response from my employer... which they tried covering up for them... saying I quit on my own. What a joke... I told them I had no choice. I was hired to do Gen Repair, not get all into internet and Dig Phone issues... which is outlined in their own policies that I in Gen Repair was to transfer to Advance repair.

On March 28, I was terminated from my employment by my employer. No reason was given for my termination and in fact was told by my manager that customers were quite happy with my attitude and performance on the job. Upon hire with this company (hire date of Jan 15), no company handbook was given and no probationary period was stated.

They so are back in 2008 and 2007. They used to give us jobs, now they don't really give us anything. They offer to help us with our resumes or cover letters or people from foreign countries get special case workers, whilst us Americans are getting sucked dry like Texas Workforce Commission is like a blood sucking mosquito that either needs to be adjusted for us or have the whole place shut down and save us some taxes. They do nothing. They get paid to do nothing. I believe these people might as well be jobless with the rest of us as well.

After Winning my initial U.I. case they denied me when I tried to reapply for my new claim. I am a disabled veteran and cannot do the line of work I used to do so now I am in school retraining myself for a new career and they said I didn't earn six and half times my benefits. How the hell am I supposed to do that when I'm not qualified for anything but janitor jobs.... Freakin Ridiculous!!! I'm appealing again and again!!!

I am a teacher with 34 years teaching experience. I was laid off from my job because of low enrollment. I was approved for unemployment benefits fairly quickly and for a few months everything went well until I started to do some subbing and tutoring. I had told them that I was a substitute when I signed up for benefits. I reported all I made even when it was only $30 a week. That is when the trouble began. On the Workforce website, it says you can receive benefits if you receive reduced wages and $30 or $60 is definitely a reduction and is not enough money to pay my bills.

MY first BAD encounter with TWC Unemployment Staff was in the beginning of the 2013. I put my 2 weeks’ notice in for a job to start another one. My 2 weeks ends and I go to start the new job and it is placed on hold. I have no income, I file Unemployment. Everything is approved the investigator ends up denying me for the benefit saying I quit my job. I lose my apartment and my car. I get a temp job to try to get back on my feet but it doesn't last. I've now been waiting for TWC Unemployment to approve me. Everything on the approval list is checked off. The representative on the phone says I should be approved she doesn't know what is going on. I've had 2 reps say they will forward it to their supervisors. STILL NO HELP!!

On Monday Dec 30, a "Rose" called me from Ft Worth and left a msg for me to return her call re: an issue no later than Thurs Jan 2. Well, I started calling, left 4 msgs, called at least 15 times (proof on my cell phone) and no response. Finally I called a generic line which sent me to McAllen. That girl was very nice, said she would send an email to supv. On Thurs Jan 2 supv called me wanting to know why I turned down a job in which I live in Forney and the job was in Las Colinas. I explained to him it would take me at least 1.5 hrs to get there either on 30,635 or Bush. I explained to him it was already almost a 20K pay cut. He did tell me it was a little less than the 25%. He said he would have to call the employer and see what I told them.

I've learned Texas Workforce is fashioned to benefit Emperor Perry's "Business Friendly" philosophy so the commission will bend over backwards to deny benefits. I missed my first appointment because I had the wrong date by one day. I made arrangements to drive two hours to DFW to be certain my phone reception would not be a problem (I am rural) and drove up the day before what I thought was our appointment. I even went to a TWF office in Arlington for assistance. When I realized my mistake I called and explained and the man made out like no big deal, write your appeal and they'll reset a date.

I was denied the opportunity to test on May 8, 2013 by Prometrics Testing Center at 8515 Boeing Avenue El Paso, Texas. Their reasoning was that I was not the same person? That my name on the test center (Jesse **) was not the same as the name on my license (Jesus **). EPISD (HR) who was my employer at the time says that I signed an Emergency Contract on May 8, 2012 for a year, and was given ample time to test and become Texas Certificated.

If your Unemployment Benefits Case is denied, whatever you do, appeal it and GET A LAWYER to attend the very first phone hearing!!! Get as much evidence as you can, first hand witnesses, documents, reports, internet research, etc., and get all the rules and details of your case in order. Write it very clearly in logical sequence, and if you were a very good employee, make sure that they know how good you were. Then fight for what is yours!

Fired from my employer where she does not know how the tell the truth. Employer stated I could not lift 25 pounds. By job description I could no longer work for the company that I have been with for 6 1/2 years. Employer has been hired since Feb.2013. Does not know anything about the company. I complained to her about the vehicles that were not being maintain especially not having a/c in the vehicles when taking the elderly to doctors appointment. In the heat and for having a gas leak on one of the vehicles that she made the driver come back from a distance of 50 miles where the van could have exploded.

On August 2, 2013 my boss fired me for what he said was insubordination which was false. My professional skills and production statistics were totally ignored and I was being treated as an entry level employee for no reason. I didn't scrap any parts or wreck any machinery, which is not the usual case in that type of job. The issue that led up to my termination was about a simple procedure having nothing to do with the manufacturing process, and the shop supervisor used it to get me fired. The initial determination was in favor of the employer and I filed for an appeal. The hearing officer never received any of the supporting documents I sent before the hearing. The employer committed perjury more than once during the hearing, stating that he had issued me verbal and written warnings, which was false.

I was fired on a Saturday. I was asked to complete a task, and while attempting to do so was yelled at, then fired. I filed for benefits and received them, after a month. I got a letter stating that the company I worked for was appealing that initial decision. I attended the hearing, which was split into two hearings, a month apart. The company said I had a bad attitude from day 1, but they kept me for my energy. That I was young. I'm a 30 year old woman, in a college town, and we have about 30k residents. They also gave me a $.50 raise. I was making $8.50 which is $1.25 more than minimum wage when I got the raise. This is a family run business. Mom, dad, 2 sons, and a daughter. They said I had been given verbal warnings which I had not. They said I was disrespectful to other employees, which is also not true.

My wife and I have always been known for our mantra of doing business ethically, morally, and legally. I believe not only in avoiding straddling the gray line between right and wrong, but staying as far away from it on the right side as possible. Last year, the week of Christmas, the TWC unilaterally threw out every legal opinion of our years long battle regarding a contractor vs. employee decision they even admitted we were following appropriately. The result was a bureaucrat in Austin determined without warning he would make an example of us and he put liens on our bank accounts. This did two things: closed our hospice business overnight and caused our payroll to bounce at Christmas. When I finally found the right person by phone I was treated with condescension and berated to a level of absolute humiliation. My wonderful wife let me find every dollar we had so we could make those paychecks good for the staff, but we now face the loss of our home and everything else in addition to the business.

A year ago I contacted TWC regarding a false harassment issue that happened at my place of employment. I was trying to get unemployment because Poly America had accused me of harassing a female co-worker. She went into the office one day in a bad mood and claimed that I made her feel uncomfortable just because I asked her what was the difference between sales and retail jobs. She stormed to the office and told all the managers that she was unconformable with me saying that. The managers jumped all over me and falsely accused me for harassing her. They tried to make me sign a blank sheet of paper to agree to harassing her. They told me to stay 1000 ft away from her as if I was a sex offender off the streets.

I made a complaint and claim for unpaid overtime. It went to an investigator; the investigator contacted the employer. I then received a call from the investigator and advised me that one of the points of my claim was incorrect and that I had no valid claim and I may possibly owe my employer money . I claimed misclassification as exempt under the Administrative exemption. My basis is that My primary job was as a collector (65-75%) and had no latitude in decision making and did not have any part in the general operation of the business. When I asked my boss why classified exempt, the answer was, "We don't pay overtime to office help."

I can help you. You don't have to pay those back. I'm not a lawyer, but I was advised by one and it worked. And yes, they DO work for the employers, even though your taxes are what pays them and there is something called an unemployment pool that corporations pay into. So you have already paid for your unemployment INSURANCE. It's sickening. My experience was disgusting. Not only did AT&T go past their deadline to appeal the claim, and were still granted an hearing, but the interviewer interrupted me constantly and the questions were scripted to show me at fault and the employer totally innocent. NO investigative questions on my behalf. I was put on the defensive...and then denied. I had to move out of my apartment and in with my mother!

I made an error in the overall star rating. This is my rating for this government agency. Please disregard the prior rating...a major typo. Texans will never receive their unemployment benefits. The rules and process are in favor of the employer. Texans should not be required to pay back the money won from the prior appeal. First of all, since we are already seeking financial help how can we ever repay that money back? These appeal hearings are designed to fatten the pockets of the employer, and fail hardworking Texans. One loss in an appeal process labels you an automatic criminal... This is not American. This process deters Texans from seeking unemployment compensation because of the threat of being framed as fraudulent or misconduct.

Why can the employer change their story and present new evidence at anytime over a year after your appeal is won? This should be considered double jeopardy and does not help the employee that needs the help to begin with. My former employer took my case to Commission of Appeals and won after presenting new evidence... They even changed their story several times and their lawyer called me out of my name in the prior hearing. I was not even told by the Texas Workforce Commission that it was going to be another appeal hearing. I was terminated for breaking up a fight between two students. The school district nor law enforcement never heard my side of the story about what happened. I was arrested and the prosecutor wanted to go ahead to prosecute me without the probable cause... They only have the one-sided story from the four-year-olds... Nothing in my file giving my side or even a written statement.

In 2008, I applied for unemployment benefits. I was laid off after many years and applied for the first time at the age of 50. After many attempts, I finally received unemployment benefits. I received benefits for 2 or 3 months before the TWC denied benefits for quitting a job. I did not quit the job but that is another story. Maybe 1200.00 at the most.

TO ALL PEOPLE PREVIOUSLY, CURRENTLY AND POTENTIALLY UNEMPLOYED IN THE STATE OF TEXAS. People are automatically found guilty of misconduct by The Texas Workforce Commission (TWC) if the employer provides the smallest bit of evidence. People found guilty of misconduct by the TWC never get a fair chance to prove they are not guilty and these People never get unemployment benefits. By law and Judicial standard of review in Texas, unemployment appeals filed by People who were fired for misconduct are 100% unwinnable.

I used to work for ** in Spring, TX. I wasn't even there a full month when I was fired for being "informal" with a customer. I asked a customer, "Would you like a refill on your water, buddy?" The gentleman was a nice older country man and he didn't seem disturbed or bothered by the way I had spoken to him. I had not received any warnings (verbal and/or written) before being fired. It also needs to be known that there wasn't any training given at all (I had never worked in the food industry before either). I had to learn how to do things basically by watching my co-workers and doing as they had done.

TWC appeal denied: In Jan. 2013, TWC put my benefits on hold for more than 9 weeks without any investigation, and upon my repeated calls, an investigator called me and mentioned that she had no idea of my case. After two more weeks, benefits were denied (reason, I did not take a job with my temporary firm that gave me a job that I had no experience with). It was a temporary firm. They were not paying me in any way. They only find contract jobs and charge the employer for it. It was not like I quit my working job, but it was just that I did not want a job that I thought I could not do and especially with that particular consulting firm whose contractors were not only harassing me, but the management tried to retaliate by giving me a job I have no experience with.

After verifying with the hearing officer that it was okay to represent someone else, R. ** said, "It is okay, just call the day of the hearing." Days later, there was the call for the hearing and I'm all ready with the info I need since the person I represent is already working. She said, "You need a power of attorney." I verified with you about it! You still need one so you're dismissed from the hearing. I said, "I got it just in case. Where can I email it? It's already scanned." "There is no email, fax it." Who uses faxes in 2013?! Scan and email government people! It is always wasteful with paper. I ran and faxed the docs. I called 4 times and no answer. It's hearing time, did you guys leave? WTF?! What a darn waste of time with these ** people, all for 1-volunteer day my friend did.

What can, will or would your office do or be willing to do, to assist my MR son with the ineffectiveness, arrogance, and total lack of professionalism of our local Texas Workforce Commission office and personnel! My MR son has tried time and time again to work with this local office in Waxahachie and each and every time been unsuccessful and mistreated by its personnel. He has experienced them to be bossy, rude and have a complete disregard for their clientele. They in no way understand the needs of the disabled or MR individual.

I left a high paying job I'd been working for in the 2012 season because I found out that they had decided to mis-classify us as independent contractors instead of employees, and had not only been evading the Texas Comptroller, the Texas Workforce Commission and the federal government, but they had also decided to not pay the year-end compensation due (no contract, but written emails). After weeks of sending the TWC tons of written evidence that we were in fact employees, I did manage to get wages established. Now I've been declared ineligible for benefits because I quit. Really? You're supposed to keep working with a firm engaged in illegal activities and retroactively changes your compensation? What happened to the exception, "any reasonable person would have done the same thing"?