Texas Workforce Commission Reviews

Have been waiting to get a call back from TWC. I was wrongfully terminated right before Christmas and I filed for unemployment. I went to my local office and filled out the forms. I then get a letter from them about my case and they had put the wrong employer! Where they got this I don't know, but I tried numerous times calling and could not get anyone to answer my calls. Just a voice message giving you the run around. So I then went online to get on a list for them to call me back. I'm still waiting. Said on the letter if there are any mistakes to contact them immediately. 🤷 I did and nothing.

TWC is the worst. If you get laid off too bad so sad. You will NEVER get help to claim unemployment. It is a big grief. Employer pays unemployment insurance. Then they refuse to give any help so they keep the money. Meanwhile no bills get paid no food. Might as well resign yourself to being homeless and hungry.

I don’t understand why the Adrian ** guy still has a job, he doesn’t answer calls and doesn’t return them either. It’s absolutely ridiculous whenever there are people who actually need the funds and he obviously doesn’t care because he has a job and his life is intact. It’s so crazy to see someone that plays with other's well being. Texas needs to do better!!

I have previously been on unemployment in another state (California). They are putting Texas workforce to shame. I thought them to be horrible but Texas workforce is the bottom of the barrel. The website is horrible, can't get in touch with anyone for questions. They take forever to pay you and you could possibly lose everything waiting on Texas Workforce taking their sweet time. The employees are rude and it almost feels like there isn't a set standard or any care or concern for the people that they are supposed to be helping.

I am on day 3 of attempting to file for unemployment benefits. I have called in the morning, afternoon and before closing - I have called up to 10 times in a day. I am unable to file online as there is an error on their website. I don't know what else to do, I wish this process was privatized and not handled by the government. There is little to no oversight in this organization.

Had a hearing with officer B. **. She basically went against the hearing guidelines. Allowing the employer to bring evidence into the hearing the day of the hearing. The Hr employer ** was unprepared for this hearing. Officer B. ** basically coached the unprepared Hr employee throughout the hearing making the hearing unfair and unconstitutional/uncomfortable. I would recommend not working with Hearing officer B. ** if you want a fair hearing . I am an African American male who got an unfair trial. It was unconstitutional! I experienced what so many African American men experience in this great country!!!

I worked for my old job for 7 years which means I should've gotten unemployment and they denied it. Collecting unemployment isn't supposed to be based off of why you got let go. It's about how long you've worked here. I should've gotten it. I was overqualified.

Zero stars. I was unemployed for less than two months back in 2022. I collected unemployment for the exact amount of time I was without a job. I get a letter 8 months after I stopped collecting benefits saying I had to pay back every dollar I was granted. The reasoning? I had failed to show up to an orientation that I have zero record of being notified of. I repeatedly appealed this decision and was given no further details as to why I have to repay them. Again, no correspondence or any paper trail stating I had to appear for a mandatory orientation. Ironically it was scheduled for the day AFTER I had accepted a job offer. Now it’s 2 years later and I have to repay the $3,000 I received. You’re better off going into credit card debt than receiving money from the state!

Lost my job 8/2/24. Applied for unemployment the following Monday. Someone stole my social and applied for benefits with locked me out for 3 weeks before they could unlock my social. I'm a single father with two kids so I asked my in-laws to help watch them. Took TWC two months to finally deny all of August and September payments due to "child care" and the appeal takes 6-8 weeks. In this time I have lost my bank account, defaulted on all credit cards and loans, and the storage unit with all of my belongings will be seized. Thanks for nothing TWC. Also you can't do anything online and have to "call" 10 times for the opportunity to wait on hold for an hour. Most of the time it's a 3 min unskippable IVR menu that just says "all of our agents are busy, good bye". If you schedule a callback it doesn't recognize your DTMF inputs and won't connect at all. So don't even try.

The people are helpful but they make it damn near impossible to reach them. Every time I call it’s hard to get a person on the phone. They asked me my pin and I called the number to reset my pin, when I try to reset it, the system goes back to the same original menu asking me to make the same selection I already made. I called another number and I have been on hold for 34 minutes.

TWC wouldn't have jobs themselves if it weren't for the unemployed. So your company should always show the upmost respect in doing everything you can to help us. Texas workforce needs new guidelines in place and definitely better service than what they provide. They never answer the phone, you don't get to speak to a live representative to make sure things are in order or answer any questions I might have. I was laid off, my application approved. Of course right before I am to get paid my first payment they add a overpayment from 2019 for $1,365. Keep in mind I haven't received any correspondence from Twc in years and completely forgot about it.

I submitted a claim for AAA back in January. I explained to Texas work force that I was sexually harassed and other personal information about my child that need to have medical attention. I was denied unemployment. For some strange reason they disqualified me and demanded I need to make over 3460 or work at least 6 weeks or more. I stated to work Tom ** and Ross because Unemployment didn’t help me during my hardship I unfortunately couldn’t work at Ross due to racism and hours being cut. I then applied for unemployment again. They stated I need at least 500 to be qualified for unemployment. I even applied for DUA and was denied.

I was recently laid off, and am receiving severance. I've been trying to call TWC to see if I should go ahead and apply for unemployment and let them know about the severance, or if I should wait until the severance runs out to apply. I've called several times at different times of day, and have to go through the prompts and their disclaimers only to be told several minutes later that they can't answer my call at this time. Ridiculous!

The agents working for TWC need some type of anger management, or some new customer service training. The company I was with for 4 years, was bought out by a new company in June 2024. I had just applied for unemployment when the new company started letting employees from the old company go. I had called the customer service line to get some help applying for unemployment, since it was the first time I've ever needed to apply. At first they said I was approved, then I get a call from a very aggressive agent. Her rapport was absolutely awful, she told me be quiet and listen, when I asked her questions, and scolds me like a child. I've never had such a horrible experience in my life. When asked to speak to a higher up about her behavior, I was kept on hold for almost 30 mins.

My contract ended randomly in March and I immediately applied for unemployment but was denied due to my previous employer providing TWC with conflicting info. I submitted an appeal as the previous employer realized the error and wanted to assist but no I CAN NEVER GET TWC TO ANSWER A SINGLE CALL OR PROVIDE AN EMAIL OR DOCUMENT FOR EMPLOYERS TO FILL OUT AND PROVIDE REQUESTED INFO. Also it's going on 5 months and still no update on my appeal because they are sooo backed up? How hard is the job because I never see "now hiring" for TWC. Sound like you're very understaffed or just don't care about people in general.

This whole system is a joke, I've applied for Emergency Unemployment due to Hurricane Beryl. Two weeks in and still no information. My claim has been put on hold twice. I was told Identity fraud, and then all of a sudden it was approved. I've tried to contact TWC for over a week every day. 20-30 min wait and then the phone hangs up. I've submitted two claims to be contacted and nothing. What good are you to the people who pay taxes, with this kind of service?

They never listen to what you have to say. They only goes by the written information on your account. When you call in They act like they are investigating your case, but they never do. The phone lines is always busy. If they would do their jobs correctly we wouldn't have this problem. There is no good help with this agency. It is a disgrace. They have already made the decision about your case. It is pointless to talk to them. In 2nd appeal. Sad.

Let's just say this. I lost my job back in April and it is now July 15th and I have only received 151 from TWC. They keep not paying me and creating new reasons why I can't get payment. An agent told me because I don't have a car then they can restrict and stop my pay. I apply for remote positions, I don't need a car. My license is revoked anyway so she worried about the wrong thing talking about she going to start a case saying I don't have a car.

Six months on the waiting list for childcare assistance. I finally get pulled to apply in January, I get a letter that I have to supply more documents. I go online THAT DAY and submit the documents. They stamp it as having been received a month later, then every month that I call to check they say "oh it's being worked, be patient, blah blah blah". Now, SIX MONTHS LATER and a year after I first applied, they say I was denied back in February when they stamped my documents, they didn't know why NOT ONE SINGLE AGENT told me this until now, and oh yeah I'd have to get back on the waitlist in July but don't expect to be pulled off the waitlist again until 2025. I am done. I think this system is crooked. They advertise that they can help you, then they don't. This state doesn't care about its citizens. We get worked to death, half our income goes for childcare, and they dangle help in front of our nose and keep toying with us.

Agents lie too much, corrupted. I do payment request but don't pay, I don't do anymore, they called me tell me do payment request again and said next week pay on wednesday but sunday didn't see it, 1 month don't pay. Texas always protect employer, they listen to employer, employer corrupted, try to push me out, I told them don't like me let me go, they said ok but when I applied unemployment, I explain to workforce agent, they didn't trust me and don't pay for me. That is fine but don't call me tell me do payment request then don't pay, this is not professional or corruption, don't know how to do. Texas like that employer corrupted, supervisor corrupted also now workforce solution same things.

I filed for unemployment in June 2023. My employer disputed the claim and I filed a appeal with the commission in August 2023. TWC told me to check my mail. It would be 4-6 weeks. It's middle of May 2024. TWC tells me lies every time I call them. It's just lies and corruption. Total corrupt system. It will be nine months soon without payment or decision on my appeal to the commission. I've lost everything I own thinking it would be 4-6 weeks for the commission to review my case.

Tax money went to pay for this system. If one dollar was paid for it, it was a mistake. This the worst system one can be subjected to. If any one that worked on this is proud of their work, please deport them as that would be befitting for this level of work.

TWC should require employees to respond in less than 7 days. They give the employers 14 days then reach out to them on day 15 or day 16 and give them 2 more days to respond. That's 18 days and nothing was done. Then they request for more information and allow another 14 days for the employer to respond, that's giving the employer 32 days to play around and not submit details to help us in our financial crisis. The system needs changing, if the employer really has grounds to fire the they should be prepared to present or we move on.

This department is a joke. The Abilene department is an even bigger joke. They do not respond to emails, do not call back and let your benefits lapse. Always the person is not available, is travelling or on lunch. So really when do they do the work? Today is 27th of March, 2024 and I have an intake that has to be scheduled by 29th March, 2024 and it has been a week of phone tag. They've mastered the art of not sending an email to the clients, so there is no proof on the email and they can goof off at the work, and they do goof off at work.

I was let go from my job at the beginning of November on the 9th and submitted on the 10th. I have requested unemployment on the days given but I have yet to receive any letter saying anything. I called and a representative stated that they were waiting on the employer to respond and that they had until 12/28. I was thinking to myself what are they waiting for it's not like I was written up several times. They decided to let me go and I thought it was the company.

I recently got approved for unemployment. I had to fight for 2 months, once they finally paid me I received a letter stating it was an overpayment and that my claim amount would be decreased every 2 weeks. The following week, it was time to make a payment claim. They took more than a third of my money and left me with less than 300 dollars for the 1st of the month, how am I suppose to survive and take care of 4 children, behind this mess. Yes come the first week of January 2024 I had less than 300 to pay my rent. This is unfair and should not be allowed. If it was your mistake, take installments, but here I am still making my weekly job searches and having to rob Peter to pay Paul since I have to find money for my rent. So unfair and they should be held accountable at all cost. I'm sure I'm not the only one.

The TWC seems to pride itself on not providing adequate customer service if you are able to actually get a hold of anyone at all, and has designed a phone system that loops you around to voicemails and messages that end, hang up and having you start all over again. They intentionally dodge any type of direct communication. And anyone that you do speak with end up just wanting to transfer you or give you another number to call, in which no help can be found. Complete waste of time and energy.

Every time I call different people give different information about my case. Prolonging is what's going on here. People need case workers that can help them not random people every time you call everything is random. No structure at all.

The Texas Workforce Commission can go ** themselves. They didn't do anything in the last 5 months to help me find a job anywhere. I was waiting and being patient but nothing happened. Don't waste your time with these people. They're just a big waste of your time if you're trying to find a job somewhere.

I work hard a good part of my life. I fall from employment over two months ago. I was approved for it but they still keep denying me. Those people don't know what they're doing. They're useless. Arizona is more blessed than this state is. They keep calling and need to verify information but they ain't doing nothing to give me my money. They're useless. They need to be farting. Some people need to come in. It's going to actually work for us.

The overall process for getting unemployment benefits takes too long. Why do ya'll need to reach out to a employer I started work with who has absolutely nothing to do with my previous claim? They waste people's time trying to figure out things that don't even relate to what really needs to be situated. Just a waste of time and energy. Go find something else better to do. There's no need to reach out to my new job if I was only trying to get benefits from my old one. Ridiculous. We are taxpayers.

Evil demonic entity in my opinion that works very hard to ensure the well-being of the employers but ** on citizens. They try to find any little thing to disqualify you and you could be a law abiding tax paying citizen it doesn’t matter - you won’t Get help. ALSO NO EMPLOYEES EVER TO ANSWER PHONE!!!!

This is my first experience in 15 years with TWC. TWC to me seems like an employer-favoring, one-sided firm. It seems to me that TWC is after the poor employees who no longer have a job. It is a shame. Instead of timely paying ex-employees their benefits, this agency delays and delays. Almost impossible to reach a real person on the phone. They would rather let the poor applicant get evicted than pay him or her benefits. The claimant actually worked his/her ** off for so many years! First time filing for unemployment and TWC wants to hear it from the employer the reason for firing. Really TWC? So if it is a very small business and the supervisor is a jerk, then then applicant will never get the unemployment benefits that he/she deserves?? Shame on TWC. Like I said, TWC is pretty much Only for the employers. Seems to me that they would go to any extent to Not pay benefits. Shame.

My husband was "let go" from his job of 6 years 26 January after returning to work after a two-week battle with COVID that he got from another employee. The employer isn't careful with employee exposure, so workers get COVID constantly. They told him he wasn't fired, then lied to TWC, saying he was fired. Unemployment Benefits were denied after one payment. My husband appealed/disputed but nothing has been done except they send him job listings out of his experience and ignore his calls and emails. Why isn't this organization censured when they stab workers in the back?

I spoke with Edith who was sounding helpful but at the end of the conversation she asked for my username. I gave that to her and when I tried to login the next day she had disabled my account. Very unfortunate experience and I'm trying to resolve it. Some people are just mean spirited unfortunately.

I worked for my employer for many years. The last 2 years of my employment was worse than a nightmare. All of a sudden constant write ups and threats of being fired everyday for things that were not true. Even when I presented proof the allegations were fabricated I was bullied, harassed, and made to feel lower than low. I was let go July 6th. I was working and all of a sudden all platforms we used were kicking me off and disabling my accounts. Tried to call my boss, straight to vm, tried to call the assistant straight to vm.

I believe the woman I spoke to stated her name was Rosie **. I was speaking but she couldn't hear me so she rudely yelled "I can't hear youuuu!" into the phone. So I spoke louder. Please don't think I won't match your energy, miss ma'am. There was also a bit of a lag between our calls so I accidentally cut her off and went to apologize when I realized, but received a snarky "can I finish my sentence?" instead. MA'AM? YOU just cut ME off, so you have absolutely no right to speak. Don't work in this field if you're just gonna treat people like garbage. Just don't bother. These people aren't worth the hassle - they see themselves as gods and you are a tiny ant that they love stepping all over.

I was discriminately and wrongfully terminated June 6, 2021 From a small communications company out of Hondo, Tx that had under 50 employees with a CEO that is extremely unprofessional. I felt immediately after my Initial phone call with TWC rep/contractor that I was gonna get denied the benefits that I have paid into for over 25 years. The deadline to turn in my appeal was June 30 and it was faxed off from a TWC solutions building from an untrained contractor that faxed it to a bogus phone number causing it to be late. I was locked out of the portal over 15 times due to suspected fraud and IDme was a nightmare. After submitting the fax cover sheet that my appeal on time I moved on to the tribunal appeal 7 months later. The decision Letter I got from the Tribunal hearing officer had dates from 2010-11 with false statements and lies when I called TWC about it. I got a corrected second letter that was just as pathetic and an obvious coverup.

Love your emails, keep them coming constantly. Gives me something to read each day. I love hearing about what’s going on in the world. I pass this information on to my sisters and nephew.

2nd time filing and they messed me over once again. First, my job fired me through a text. Got approved and after benefits are paid out, they tell me there was an over pay and I have to pay all that money back. SMH this time my job basically told me to clock out and go home. Wouldn’t talk to me or anything. So, I filed unemployment. Unemployment approved and paid me. Then when it gets down to $4,000 left, money was added to my account which made me have $6600… but I have an over pay of 2600. Yep, do the math.