National Income Life Insurance

National Income Life Insurance Reviews

About National Income Life Insurance

Pros
  • Affordable insurance options
  • Positive claims experience
Cons
  • Difficulties in policy cancellation
  • Inconsistent information from agents

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National Income Life Insurance Reviews

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    How do I know I can trust these reviews about National Income?
    • 4,606,585 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed Jan. 11, 2025

    Slow slow slow, I called in to cash out my policy and it has taken over a month to receive the check. I have had policies with NILCO since 2013 and feel it was a good time to cash out. Their customer service is difficult to communicate with over the phone, with several transfers and repeated pushes to retain my policy. Once they finally acknowledged the receipt of my cancellation paperwork, it has taken another 2 weeks for them to cut the check. Now it has been over 3 weeks and I still have not received my cash out and they are telling me it could take 30 days by mail.

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    Customer ServiceSales & Marketing

    Reviewed Dec. 14, 2024

    A sure sign of a bad company is one that turns off their Google reviews. National Income is EXTREMELY pushy and aggressive with their sales techniques. They demand yearly Zoom calls that feel more like shakedowns for more money and they always ask for contact information of friends and family to use as leads.

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      Customer ServiceCoverage

      Reviewed Dec. 1, 2024

      Personally… Worst investment ever. 8 years of my hard earned money. Whole life. I never hear from them unless I call to complain. Still it’s a short conversation. You cannot see your policy online in the state of NY which is what I was told. Why purchase a policy if you can’t view it at your own convenience. Premium’s always fluctuating. They never reach out to you nor respond to emails till days/weeks later.

      Cancelled 3 policies that I had no knowledge of for the past 2 years. At 100 dollars a month automatically deducted. Never received the cash values of said policies. Probably never will. Even though they filled out cancellation documents. Never received any requested package of current policy. I just cross my fingers and pray that my beneficiary fights for what is legally binding in the time of need. But one way to have them to contact you immediately!!! Stop a payment… They reach out like the following day…. Zero stars.

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      Customer ServiceStaff

      Reviewed Nov. 25, 2024

      Great company and I highly recommend the representative we had and his name was Tim ** from Rochester, NY. He was amazing in helping us and explaining everything! He took his time and didn’t try to rush anything or any decisions and when there was an answer he didn’t have for me he put us on hold and got the answer, he was just very professional and knowledgeable, it was a pleasure to be a customer!!!!

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      Verified purchase
      Customer ServiceCoverageStaff

      Reviewed Nov. 7, 2024

      So I changed my policy back in September I am still being charged for two other policies that aren't even in my name. This company is so unorganized and very unprofessional. I'm giving them one chance to fix this problem. Otherwise I'm canceling coverage altogether and will let everyone I know to stay away from Nilco. I was on the phone with some lady in Waco Texas and she was so rude she hung up on me. That's something I would advise against but you obviously have a better way of accomplishing things. Hang up on your customer. Who least likely paid your salary for the year.

      I'm hearing a lot of bad things about this company. I'm about be done with Nilco. I feel robbed, cheated, and mistreated. I don't feel valued as a customer. If that doesn't change I'm cutting all coverage. I've been waiting over a month for my accident claim. Nobody knows what is what? Highly unorganized and very unprofessional especially after I was hung up on from someone in Waco Texas.

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      Customer ServiceStaff

      Reviewed Oct. 3, 2024

      If you want to cancel and ask your agent about cancelation they won't even respond or pick up your calls anymore. Then they won't refund any payments. This company only cares about money and not the customers.

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      Customer ServicePrice

      Reviewed Sept. 17, 2024

      Poor customer service. They bully you into buying more than you wanted originally. Then when I call to question my policy on pricing they leave you in the dark. I have been with National for 3 years almost. I couldn’t be happier to leave.

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      Verified purchase

      Reviewed Aug. 14, 2024

      I know when you have relations with someone and you regret it right after. Well this was worse than that. Don't waste anytime or money with this. I canceled my policy before it even took off and they're still trying to bill me. I changed my bank account info and they're still trying to bill me. They're crooked, lying, sneaky, thieves.

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      CoverageSales & MarketingPrice

      Reviewed July 6, 2024

      Worst decision I have ever made. Don’t let their sales tactics or false care mislead you. I had asked for a potential policy change and was told that I had to make my decision on the spot. During this meeting my “agent” (Kimberly **) also mentioned the details of my current plan to her supervisor that was also in the call. All aspects of what she said were correct, my outrageous monthly payment, my “tier” which should be a red flag in its own, with one major caveat. My total coverage was more than 30,000 dollars less than what I had signed on for.

      This is nothing short of a scam that preys on those trying to do what’s best for their families. My advice, find another company. I’ve found better coverage for less than half the monthly cost that I pay with National Income. I have tried contacting them repeatedly now trying to cancel but they still haven’t. It’s now been over a month and I’m still being charged but now paying unknown fees in addition.

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      Coverage

      Reviewed June 21, 2024

      I am very happy with my coverage. I have never had a problem making changes and I feel that my family is in good hands with National Income. Thank you so much for being a trustworthy company. I can rest at night knowing my family will be alright when I’m gone.

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      National Income Life Insurance Company Information

      Company Name:
      National Income
      Website:
      www.nilife.com