National Income Life Insurance
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They have great rates and have been good throughout the years with payouts. Yearly they even offer to do a review to make sure that no claims are owed to us and ensure everything is up to date. Would definitely recommend!
Policy since 2015 while living in Utica, NY, with automatic premium payment deducted from checking account. Moved to Cookeville, TN in 2021, and have been trying to arrange monthly automatic premium payment from new bank checking account here in TN, since all bank accounts in NY have been closed. Repeatedly, I have been assured that the matter has been taken care of; I even sent them a VOIDED check for confirmation of bank info... NOW, I have received notice that since my premiums are in arrears, this STUPID company has decided to take the necessary payments as a "LOAN" from the money contained in the policy, with an 8% interest rate - Are You Kidding Me? I told them yesterday to get it right, or cancel me and send the money contained in my two policies!
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This company has been taking my money for almost 2 years now ($3400) SO FAR for a $35000 payout if I die. I thought that my husband and I were making a good decision about getting Life Insurance since we run a small business BUT boy way I wrong. After a few months they sent paper stating our policy payment was increasing a little bit. They did this multiple times. When I tried to call my representative his phone was disconnected and he never responded to my emails. I would have hoped if he left the company he would have informed his clients but I guess not.
I started reading more and more horror stories of people feeling like they were scammed by making payments. I tried to contact my representative to cancel but obviously no response. I called the 1-800-516-4466 multiple times only to be told the wait time was 10-15 mins, so I wait for 20-30mins being told numerous I was getting closer to my turn in the queue...after 30 mins, I heard a click and then I was hung up on. So I called back and went through the same process again. I feel that this company it a scam. I tried calling a few other times on different days to have the same thing happen. They take your money just incase you die then only pay out a small amount. To many others that are probably on a fixed income or are hard workers to just have money taken from them every month for nothing. DON'T WASTE YOUR HARD EARNED MONEY WITH THEM.
I called customer service at 10:53am today to cancel and cash out my policies. I moved away from NY and the company does not have reps in the area. When I last spoke to them they said they would have someone reach out to me to "service the policy". I just kept getting phone calls asking when I could meet with a rep... In NY... Where I moved from in 2015... Eventually they stopped calling/making an effort to "service the policy". I decided that since I have a new policy that is 20x the one I have thru National, I would cancel and cash out the policies I had. After being told the wait time was 21m I waited ~35m for someone to pick up. When they did, the woman took my info and told me basically cancelling policies wasn't her department and would transfer me. 53m later, a woman picked up. I explained what I wanted and the call was shortly there after disconnected.
I called back and was told my wait time would be 17m. After 25m the line was picked up but no one said anything or responded to my "hello"s. I got the menu again asking me to pick a number and was told my wait time would be 19m. After ~22m a gentleman picked up. I told him what I was trying to do and he told me he would transfer me to someone who could help me.... Another ~40m later a woman picked up. I told her what I was trying to do and she asked for my policy number. I gave it and she told me she couldn't do anything with NY Policies.... and would transfer me to someone who could... It is now 2:15pm and I am still on hold. I do not and would not recommend this company to anyone. This is a terrible waste of my time.
I contacted them about the child safe kits but it was a life insurance sales call. NICOLE ** said she would put in false medical info. so I would get a better quote. I said "but that's insurance fraud..." She said "It will be fine, the company won't care." I refused to buy insurance from her, and never got the child safe kits.
I dealt with agent John, he was very informative. He told me exactly what he recommended for me. I decided to leave this. I’ve review because when I received my policy in the mail. It matched my notes from what John told me. Thank you very much.
My appointment was on Zoom, my agent, Jeremy, was incredibly flexible. He was highly informed and gave me a full explanation of everything. I found out that everything we discussed was accurate with regards to the type of life insurance I would be receiving and the cost I would be paying when the company contacted to confirm and evaluate Jeremy the agent/broker professionalism and knowledge. Even the amount I would be paying was important to him. He questioned whether I could afford it even on my worst day. That alone convinced me that he is not only interested in me obtaining a policy but also in me as a person.
He also provided me with his contact information, which I may use to get in touch with him at any moment if I have any further questions. He is trustworthy, competent, thorough in his explanations, and compassionate. He's a fantastic agent/broker! I heartily endorse Jeremy as a representative and the organization he represents for. I genuinely feel safe and secure!
Overall, extremely disappointed with the experience. Next to impossible getting a hold of anyone. No one will help to cancel the policy. And straight up lied to about the policy, how it works, and what communication took place. The biggest complaint is that our money is being withdrawn from the bank account, after being told the policy would be canceled. The policy is not canceled as promised, and we have not received a refund. Really don't appreciate being lied to by the agent. And after calling her out on it, she still refused to accept it, even though we have proof of the messages and all exchanges with her.
My husband was told he qualified through his job. We set up a Zoom meeting on July 8, 2022 and went through the application process. We were told we would be emailed everything we had seen and signed that day, but did not receive anything. Letters dated for July 18, 2022 came in the mail saying we requested to cancel the application; we did not do anything of the sorts. We were charged on July 20, 2022 for the insurance policy. After contacting the agent working for Gryska Agency who had set everything up, Jennifer **, we were told that they had no idea why it was canceled, but she would contact her supervisor and get back to us.
We did not hear anything back and tried calling multiple times. After no calls being answered we sent a message to the agent, asking her to go ahead with the cancelation. We did get a call from her after sending the email and were told it would be taken care of. Documents dated August 4, 2022 came in the mail today (August 11, 2022) from the Gryska Agency, with other attached documents from the agent. Only my name is on the policy.
My husband tried reaching out to the agent throughout the day, but was not answered. I ended up calling (from a different phone number) and was answered straight away. The agent claimed to not have received any communication on our desire to cancel the policy and told me she couldn't cancel anything on their end. She then gave me a phone number to contact someone who could cancel the policy. The phone number belongs to a completely separate company, having absolutely nothing to do with New York State or the insurance company.
Purchased 2 whole life policies, one for my daughter and one for myself in 2019. Muhammed was my representative. He actually met me at my job. He had his brother in his car and asked me to sit in the car to fill out the paperwork. The 2 policies would be $31.00 per month and would come out of my account automatically. Everything was great until the pandemic hit and money started becoming an issue with me. So, in January 2022 I decided that I was going to cancel the policies to free up some cash. I cancelled several other company accounts I had automatic payments for as well.
I called on 1/14/22 to cancel both policies. I found out that only 1 of my policies were a whole life, the other was a term life which was news to me as Muhammed told me they were both whole life policies. The lady I spoke with told me that she cancelled them and that she was sending me something in the mail to confirm. I asked her to make sure to cancel my auto bill payments as well and she assured me that as of 1/14/22 my policies cancelled and the auto deduct as well. I never received any packet from them of the sort.
When I got my January bank statement on February 11, I learned they took a payment out on January 19. And I received an invoice for 1 of the policies for $10 and some change. I called them again to find out what the invoice was about as well as why $21.98 was taken from my bank after I had cancelled them. This lady told me that they only cancelled my policy, not my daughter's and asked if I received their packet that I have to sign and return. I told her no, and I asked why they did not cancel my daughter's policy as well, which is what I asked them to do. She had no answer. So I told her to please cancel my daughter's policy and to stop the auto pay from my bank. She assured me again that it was cancelled and that once I return the cancel confirmation paper that any money taken would be refunded.
On February 16th I noticed that they again took $21.98 out of my account. I called again and was told that once they receive the returned packet I would receive a refund of both debits from my bank. I still have not received any such packet. Today 2/23/22, I get a call from Muhammed, the agent I initially dealt with telling me that my policy is 41 days past due. When I informed him that I had cancelled both policies on 1/14/22, his tone changed. He wanted to know why I cancelled. I asked him did it matter why I cancelled, that was personal to me.
So I asked him why was my bank debited money for 2 closed policies. He said, "I don't see where any money was taken from your bank." And that all he saw was I am 41 days past due. So I told him how can I be past due when the policies were cancelled in January and 2 payments came out of my bank. He kept talking over me and was not letting me get a word in, so I finally spoke loudly telling him that maybe this is why I cancelled my policies because of his lack of professionalism and rudeness after which he hung up on me. I called back but got his voicemail. Anyway I have since contacted my bank and put stop payments on all future payments to NILICO. And, I am still waiting for their packet that they say I must sign and return to get my refund. They know exactly what they are doing, stealing people's money. If it weren't for the endorsement of my Union I would never have purchased any policy with them at all. Buyer beware.
We recently had a zoom meeting with Will **. He was pleasant and very friendly. He explained our policy and options. He is a wonderful asset to the company. Give him a call. He’s very helpful and patient even with us older people. Thank you Will…
National Income Life Insurance Company Information
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