Allstate Protection Plans Reviews

The Hisense TV sent is not working correctly. I now have a claim for the problems presently. The picture keeps freezing, remote not allowing me to arrow up, the TV shows I downloaded to stream are not working and I keep getting error messages that TV cannot get updates and something about not using mouse and I do not have mouse connected.

When I ordered a telephone, the vendor that I purchased the electronic device from offered SquareTrade warranty and I took it and paid for it at the same time. I wouldn't know where to take the phone to get it repaired. SquareTrade replaced my telephone when it set off and that was done within an hour. They were very confident with what they said to me and I didn't have any problems getting a replacement phone through them. If I didn't have the extended warranty protection, I wouldn't have gotten another phone. SquareTrade has really been square. They were good and I like them enough to do the process again.

The issue is resolved now. Not sure who pulled the final strings for this one but I got prompt responses and appropriate redressal of my grievances.

I had a problem with my 4K TV powering on. After endless calls to Square Trade to honor my warranty they finally ordered 2 parts. After 1 week only 1 part showed up so I have to fight with the repair center to come out to fix the TV. I called and called and finally got ST to call them. They finally showed up and could not repair the TV so I then got an email from ST to pick out a V out of 2 models they chose. I chose 1 and then after 3 days I received another email saying I was not able to get the one I chose. They offered me a 3-year old referred TV which I felt was not as good as my practically never used TV. Then after 12 phone calls and 5 emails they basically told me I had no options and take this referred 3-year old TV or nothing. This Company is nothing but a scam! Thieves!!!

After paying $361 for a extended warranty I having the unfortunate need to actually use it. I completely disappointed with the offers for resolution that have been provided to me by SquareTrade. My plasma 3D TV is no longer in production, these have been replaced by OLED as they are both high end TVs. I was offered a basic ENTRY LEVEL TV with no 3D as a replacement after the technician could not repair it.

I have SquareTrade for my 65 inch TV. I got it through Sam's who offered an extended warranty and I'm glad that I took it. They asked me to send in an email when I filed a claim. I sent in a report on how everything went and everything went good. Their guy was really professional. He did 90 miles one way to get up here and took good care of my goods. I'd recommend SquareTrade to anybody.

I will never, and I do mean never use this company again. I submitted everything I needed to submit on August 20th and here today Sept. 8th, I still do not have the check that was suppose to reach me in 7-10 days. At this point and time will I ever get it. I must say your customer service reps are no help either.

The TV making fumes and adapter overheating. Called and they said nothing is wrong with, while the TV is working they don't help. Could you believe it. I'm so disappointed, I won't do business with SquareTrade ever again!

Our TV Samsung 39" bought from Costco stopped suddenly showing picture. We called SquareTrade and the technical person lead us to check the TV. After the check he decided that we need a replacement. Everything was organized the same day. Next day the Replacement team emailed us and the replacement TV was shipped to us 2 days later. We received a new TV Samsung 40" which is better than our original. Could not be more satisfied. Thank you SquareTrade!

Took care of my claim, very satisfied. Customer service reps, very thoughtful and polite. Always spoke to me in a pleasant manner. Would definitely purchase another warranty and recommend. Kept me informed during the whole time of processing my claim.

Customer service was fast, friendly and completely willing to help solve the problem I was having. I sent them the tablet. When they received it they let me know it was repaired and sent back in a timely manner. They kept me updated along the way. Could not have been any easier. Thanks Square Trade.

Galaxy 6 repair - Saturday 8/26/17 I had my phone repaired at CPR in Novi MI for a broken screen and cracked back. It was repaired quickly. But the case they put on was not a Samsung, looks very cheap and the back shattered on 8/29/17 without any notable incident. A Samsung representative tried to put a clear coat on the screen and it wouldn't even stick. The picture is not as nice as the original. I would like a new phone, or have it repaired with Samsung parts. Please contact me. Thank you.

I had a Moto G android phone, it was about 3 years old. Never had a problem until recently, it would not ring just vibrate. Called customer service for help and thought they solved the problem, but it did not. They finally told me to contact Square Trade. When I did I talked with an agent (that was exceptionally well informed). He listened very carefully and while I had to look up some information for him he was very patient and made conversation with me while waiting. When he had all he needed he said a replacement would be at my house in 2 or 3 days. In 2 days I had a new phone and the prepaid return postage for the old one. Was an enjoyable experience.

I purchased the warranty through SquareTrade when I bought my Bluetooth. I had to fill up my account. They actually charge so I set it up online but it didn't work. So I called in and they helped set me up. Overall, my experience with them was good.

I received a message two years after purchasing my policy informing me that my policy was invalid unless I provided information I had provided at the time I purchased my plan. I was further told that I had failed to do my due diligence by not following the terms and conditions. I provided what was requested and a policy issued (an invalid one) two years later REALLY!!!

I am so glad that I bought the SquareTrade protection plan that was offered on HSN when I purchased my cell phone. When I needed to use my plan I was very pleased how they handled my claim. They solved my claim in a quick efficient manner. I will always trust SquareTrade to protect all my future purchases!

LG TV replacement - Very easy and well done by Andy. He was helpful and efficient. At two weeks still waiting to receive the replacement but so far pleased with the effort. Thank you so much. Not sure what else to say but glad I purchased the SquareTrade warranty. I will do so again. I appreciate your company and will recommend your service to others. Thanks.

I recently purchased a HP printer from Staples and purchased the additional insurance through SquareTrade. Not too long after the warranty period expired, my printer died. I brought it back to Staples and they said I should hold on to it and file a claim with SquareTrade. After a few days (2 or 3) a couple of emails and one phone call, I was told (via email) that the check was on the way. It arrived the next day, as promised, for the full amount of the purchase price. I have NEVER had an easier, more pleasant time dealing with an insurance company. I was flat-out amazed with the professionalism, speed, ease and simplicity of the entire transaction. It was totally the opposite of most insurance transactions and I have insured a lot of things from houses and boats to printers and technology and never seen anything this good in my 75+ years. I would rate the experience 5 stars, where 5 stars is the best grade attainable.

Extra step hassle - After I informed the associate that the phone wasn't even turning on, he sent me instructions that "fixes the problem 90+%" of the time... The instructions were to hard reset the phone... which "I can't turn on!" What a waste of time... Not sure I would ever recommend this as now there are stores who do this same day in town.

Galaxy 6S was malfunctioning - He called the your representative was very helpful, even calling the nearest Verizon store for help with a new sim card. The initial call for the mailing label was very efficient and made it easy to get the phone repaired.

It took from May until August for you to agree to repair the TV. Once you agreed to do it, the parts arrived promptly, and the Tech was here quickly, and changed out the parts. At this point, it seems to be operating properly. If it continues, we will be happy.

The SquareTrade Representative who assisted me in filing my claim was professional, knowledgeable and very helpful in filing my claim applicable to a problem printer. I received my refund in less than the five days that were promised to me. Based on my experience, I would recommend SquareTrade to anyone.

iPad repair - My grandson dropped his iPad and broke the screen. I called the SquareTrade number and the representative walked me through the process and I was very impressed with the professionalism. The entire process only took about a week and a half, thank you very much.

Claim ** was initiated on 8/20, approved 8/21. I called SquareTrade on 8/25 to report no shipping box yet received and was told it had not been shipped yet, but I could expect it within 8-10 days. Reason given was "due to the damage to Houston from Hurricane Harvey." Note: when the file was approved and the box was supposed to have shipped Tropical Storm Harvey would not become yet a Hurricane for three more days, and it was still off the shore of Mexico. In fact it had not even come ashore yet when the excuse was offered. (It didn't hit Houston the day after being blamed for the delay.)

It has been a good experience talking with representatives; they were courteous, helpful and well advised. The representative went over step by step and even conference with the carrier to clarify points. It was much appreciated by me... The replacement phone came promptly and I am happy with everything.

When I bought the sweeper, the people there offered a warranty and it didn't cost very much so I went ahead and took it. I paid the warranty up front. I had a claim on the sweeper because it quit working. SquareTrade was very easy to deal with and I was actually surprised. They took my word for it that the sweeper didn’t work anymore. Instead of letting me return the item, they credited it to me. Overall, it was a very simple experience and was easy to put in a claim.

I knew printers don't last forever and have multiple problems at times. I filled out a form and purchased a SquareTrade warranty outright when I purchased my printer. I called SquareTrade when I was having a problem and they did the claim process online with me. It was smooth and simple. They walked me through what had to be done and the person that I spoke with was knowledgeable. SquareTrade did a good job and sent me a check for the full amount of the printer. I'm happy with how it worked out and I was able to put that money to another printer. I would use them again.

I've always been that type of woman who always gets a warranty for everything in my life. In the past, when you rush to get things then they break in less than a year, you realize you should have gotten a warranty. To me, it's very important to have a warranty or little insurance for anything that you think is going to be of value for your family or your home. It's the best thing and I feel that no matter what, my money is always worth it when I buy insurance or warranty for stuff.

I had already replaced my son's device twice so it was time to get a warranty and SquareTrade was what was available at the store. Making payments to purchase the warranty was easy. Then we had to use it because my son broke his device again. I tried to go and file the claim online but that process was a bit more confusing so I requested for someone to call me and it was better over the phone. I stated that I needed to file a claim and the guy took my information. He processed everything and the check was in the mail within the next week then my son replaced the item. My extended warranty is very valuable because I do have a backup now. In my experience, Square Trade had been professional and proficient. They also had great customer service.

I will not use the Square Trade protection plan ever again. I placed a claim after having the item for just over a year. The claim was approved. I placed a claim on separate item that was damaged at the same time but didn't hear back. When I called to find out the status of the 2nd claim I was told it had been denied (I would have appreciated an email or something to that effect) and then when I questioned why one was approved and one denied, they then revoked the 1st one as well. Pretty poor performance all around (i.e. no communication on denial, approved and then revoked, and on the phone for nearly an hour so they could "research" and then revoke my claim). Most companies, when they make a mistake would try to make it right with the customer.

Anything can happen to whatever you buy. With the tablet, you can drop it or a part may not be working. When I was ordering the tablet from HSN, they asked me about getting insurance on it so I got one for two years. It was easy to pay for the warranty. I just called and did it on my card. Now the tablet’s damaged, so I’d like to return it to get it fixed. When I called up the number I got to know about SquareTrade. The guy I spoke to was very patient and nice and everything was all right. He explained to me that if they can’t fix the tablet they will find another one in the same price range or maybe I can get a refund. They sent me the receipt online but I’m supposed to download it, put it in the box and return it to them. There’s no problem with them because I’m the one that’s holding it up. I haven’t mailed my tablet back to them yet.

I purchased this plan last year when I purchased a new phone... So this year I started having problems with the phone so I file the claim online and when I got a phone call from them... The first I was told to take the phone to a place in my area to let them fix the phone and they will reimburse me even after I explained to them the phone couldn't be fixed because it was an internal issue... So I asked if the phone couldn't be fixed what was their policy. I was told I would be refunded my money back they I paid for the phone and I asked are you sure and I was told that was correct. So I took the phone to several places and I was told they wouldn't look at the phone because they didn't want to break the glass on the front or back. The phone would cost too much to repair.

My phone quit working so I had to buy another one and at the same time, a person dropped my wife’s phone and cracked the screen. I called the carrier and my wife’s phone was covered under insurance so she was able to get a new one and SquareTrade got the claim going that day. It was great. I received a new phone in just a couple of days and I was very satisfied. I was very impressed with their service.

When I ordered my phone through Home Shopping Network, they told me that there there was a warranty to go with it if I wanted to purchase it. SquareTrade was all that was offered and I had to give the network whatever the payment was for the phone plus $34 for the warranty. I have never owned a Samsung phone before and I want to make sure that if I dropped it I could get it repaired or replaced. I filed a claim with SquareTrade because my phone didn't seem to hold a charge as long as it had been in the past. They told me what to do in order to get everything taken care of but when they told me I had to send my phone back first and I was going to be without a phone, I changed my mind. I would have to go and purchase a whole other phone and I was going to have to go through trying to put all of the contacts and all of the information back to it. They were going to send me the money for it but I didn't want to do that. So I just kept my phone.

I purchased an HTC One M8 phone this year from eBay: itsworthmore seller and added the SquareTrade Warranty. It was a used phone so I figured that by purchasing an additional warranty would serve us well in the future! Well I was wrong! The cell was working up until 3 to maybe 3 1/2 weeks into having it. The phone would lose charge from 75% to 15% within seconds. It would make a funny popping sound and then turn right off. It started showing signs of software problem as well. It tried updating google services and it just plain stopped working around the 5th week we had it. It slowly started to show signs of defects but it was pretty prominent after a month of having it. We tried a hard reset and it worked fine but then within a few days, it started to act up again. This was back in late July. Finally I gave in and called SquareTrade figuring they would help me with this problem. My claim was denied!

I bought a few things, including phones for my granddaughter and the place where I got them sent me to SquareTrade for a warranty. Purchasing an electronic device warranty online is easy. When my granddaughter had dropped her phone, I called them in and went online to file a claim. They sent a check right away. My overall experience with SquareTrade is excellent, and having an extended electronic warranty is very valuable.

I acquire warranties for mobile devices because of the many risks that they bring with them and I have multiple users in my family. I've used different warranty providers and at that time, SquareTrade looked like a good value. I had a good experience with the representative when I purchased it online from their site and it was very easy. When I made a claim, they sent a replacement phone. There was a $75 deductible. The value decreases over time as the value of the phone decreases. It’s very valuable. Plus, they’re responsive and helpful. I would recommend them.

The tire on my daughter's quad had busted. SquareTrade wasn't able to give the tire but I was able to do a report and just exchange the whole car. Everything was good.

I thought it was a good idea to purchase a warranty for my tablet, so I bought one from Square Trade through Costco. I paid the warranty up front and the interaction I had with the rep was excellent. When I filed a claim, their customer service was able to assist me with my issue at that time.

My aunt uses SquareTrade all the time and had bought me a blender. She also got the warranty for me as a present. There's a number in the manual that they give with the contract. I could call that number and speak with somebody. I answered a few questions when I called for a claim, they got me a new blender and sent me a check through the mail. I got my money back and I got to get a new one. They’re very good to work with. For the money, it's worth it and I had a very good experience with it.

I purchased a two year warranty policy on 7/30/2015. My confirmation email was at 8:54 am and states coverage to start 7/31/2015 and end on 7/31/17. I have never received any reminder emails from them about renewing. I tried to renew online but it didn't recognize my policy number. So I called about 15 minutes ago (7/31/2017 11:34 am) and they say my warranty already expired because of the TIME IT STARTED and they won't renew my policy. Seems to me it should be covered until midnight at least... I will never do business with them again! It seems to me if I was willing to give them more money and they declined, can you imagine getting them to replace your phone if it's damaged? Thank God I never had a claim! NEVER AGAIN!

I bought an electronic toy and it’s not a 100% sure that it will work always. My son is playing with it every day and if it breaks, I could refund my money so I got a warranty from SquareTrade through Toys R Us. The guy who talked to me was really good and making the payment was very easy because it already charges to my Toys R Us credit card. Then, I had to file a claim and when I called their company, the guy who talked to me was really nice. I told him the problem and he gave me a confirmation that I have to accept and sign it and in a few days, I received a check. The warranty is really valuable and their company is great. I’ll definitely recommend it to my friends.

I cancelled 5 SquareTrade policies back in March 2017 and now we are in mid July 2017 and I am still looking for my refund check. I have called and spoke with them and emailed copies of the documents they have asked for five separate times, every time I get someone on the phone I go through the explanation process again. I have spent hours on the phone with them trying to get a refund of two-hundred eighty dollars back without any success, the first line of phone support I believe are trying to help but they don't have the checkbook. I have been in a discussion and on hold again with support as I type this complaint, I will again waste an hour on this call to receive a promise that will be worthless.

I purchased my LG 47" LED HD TV from Amazon nearly 4 yrs ago. Last February the LED lights blew out and I filed a claim. Relatively simple, just call the number, provide the information, run some troubleshooting test. I live in a rural location and had to take it to a repair shop. Wayne ** was very helpful and well informed on the subject. After contacting SquareTrade with his price on the repair, my TV was replaced with a brand new LG. It was a little bigger, 1 HDMI port vs 3, but given my warranty was due to expire in August of 17, that $75 extended warranty is worth the cost.

I submitted a claim to SquareTrade but they wanted me to take the device to a service center which was in the next town. They said that that’s who took SquareTrade, but when I called the company, they said they did not. I would have to pay for it myself and then SquareTrade would reimburse me. But I ended up sending it in and they let me know that it couldn’t be fixed. They just didn’t have a check for the cost of the phone. Still, the process of the claim was easy and having an extended warranty is very valuable. Overall, I was happy and very satisfied with SquareTrade.

I am impressed by the customer service I received and how quickly I received my refund check for an item I bought from Sam's Club over a year ago. The extended warranty wasn't expensive but it paid for itself when the Canon printer decided to go south on me; pleased as we barely printed a half of ream of paper in 14 months.

SquareTrade was offered through the vendor that I purchased my phone from. Whenever I submit a claim, it’s super easy. My experience with them has been great.

I am very satisfied with your work. I would recommend to everyone. I received a new Fitbit and very pleased. The time frame was absolutely amazing. Thank you for a job well done! I made a phone call. The representative was very helpful to me and talked me through the proper steps. Thanks again.

The NuVision tablet wouldn't turn on. So I called SquareTrade to make a claim on it the tablet. The first person help try to help me get my tablet working. I was at work so he send me a email to follow to see if I could get my tablet work. It didn't work so, the next day I call again, talked to another person, told him that did work with that email the first person send me. The second time I send the tablet in so they could fix. Your company is great!!!

I purchased my son’s iPhone and it came along with a SquareTrade warranty. He dropped it and the screen broke. I called one day and the lady was very helpful. SquareTrade's customer service is great. They kind of walked me through the process so I'm very satisfied. Every time I call, the experience has been beautiful. SquareTrade is a great team.

Everything was fine, they called me to know more about the problem, I explained And everything went fine. Also every process was well informed, the letter can not be sent to my home but they told me And I have another direction And everything was fine. Thank you.

I was never so happy to have taken the SquareTrade warranty on my chair at Staples! After 2 years my chair broke in a way they couldn't fix. I received my money back within a week! I will never be without it again and will always buy at Staples!

I am 4 years into a 5 year warranty on a Samsung stove. The front digital panel and thermistor in oven went out. Warranty claim handled quickly and with no hassles. I have always been pleased with your customer service.

I filed a claim because my Epson printer was not functioning correctly. At first I was hesitant to call, I was afraid of getting the run around about the warranty. I was very satisfied with how quickly my issue was resolved. I repurchased my Epson printer and didn't hesitate to purchase the warranty again. Thank you so much for the amazing service.

I've had to have my wife's phone fixed 3 times and they fixed it with no problems. Service was fast, friendly and I have my product back within a week. It's hard to get good service. The SquareTrade makes it easy. No hassle, no fuss just good service. Thank you guys.

Great product, great service and turnaround value for monies spent. Good on the phone. Only problem is there should not be a requirement for how long my response should be. This is becoming quite aggravating if I got submit one more time and it doesn't go through my thoughts on how good the service is will change.

I contacted SquareTrade because my coffee maker was not working after 4 months. They in turn contacted the manufacturer and the manufacturer said they would replace the coffee maker. That was on June 2nd and I have not yet received a new coffee maker. If I do not get it soon I will contact SquareTrade again. The employee I spoke to was very helpful and spoke English.

I had a faulty Cuisinart coffeemaker which the manufacturer replaced. SquareTrade was most helpful in transferring my previous product to the current policy with ease. Everyone I spoke to was professional, kind, friendly, and productive. I expected difficulties but not materialized.

At times it felt like I was getting the runaround. But everyone I spoke with was very nice. But when it was all said and done I understand that they were just trying to do the right thing and was doing their best. Thank you SquareTrade. You did your best and no one can ask for more than your best. At the end of the day I was so thankful that I had you there for me.

Very impressed with your customer service!! I always get your warranty but never had to use it until now!! Thank you so much!!! My desk chair was coming apart on the arm rest and leather peeling!! I love the chair!!

Guarantee was almost two years old. Honored with no problems or hassles. All representatives I spoke with on the phone were courteous, professional and helpful. I would recommend this product to everyone and I wish it was available on more products.

We appreciated prompt attention when Epson all in one printer failed and warranty provided replacement funds. We repurchased the Epson as we liked its features and chose to buy same model. Helpful agent worked with my husband to make this happen.

You were terrific with sending a prompt refund and I do greatly appreciate it. I did ask the representative that I spoke with the first time to replace the tablet. It is my granddaughter's so she needed a new one. But when I called back the second representative stated that it had already put in as a refund and could not be changed. So we did not get a replacement. But the refund did come promptly. Thank you.

I purchased this warranty when I purchased the dehumidifier thru Amazon. When the unit quit working I contacted SquareTrade and without hesitation they returned to me my purchase price for the unit. I was very pleased with the service I received from SquareTrade.

The screen cracked when my Samsung fell. Square trade sent me a check to replace the phone. I have replaced the phone with minimal interruption. I am very happy with the service I received. I would recommend SquareTrade to everyone.

I had problem contacting Microsoft for my keyboard and was sent an email from SquareTrade saying your tech department could help. When I called your tech support department, I was told they could not help me. I still don't have a working Microsoft Ergonomic keyboard.

Excellent experience with SquareTrade! Was having issues with phone and one phone call to SquareTrade... they replaced phone and had the new one shipped immediately. Customer service was professional, polite and knowledgeable. I would highly recommend SquareTrade in the future.

Got new tv... No problem. Customer service very helpful. Thanks for the quick response with no problems. I would gladly use your services again with no qualms or hesitation. Able to get what we wanted with your assistance and caring services.

The only reason I am leaving a 3 star rating is because of the good customer service I had with SquareTrade. We had a phone that was broken and needed replacing. SquareTrade sent us three phones that were with a different carrier than we had. Once I complained loud enough about being without a phone for over a week due to their mistakes, SquareTrade agreed to mail us a check to cover the cost of a new phone. They made us whole in the end, but what I had to go through to get there was not worth it. I hope this was an isolated incident or SquareTrade won't be around long if they keep this up.

Was informed by Staples to go thru SquareTrade regarding a broken printer that was still within the warranty time frame. Although the first person I spoke to was a bit difficult to understand, the second person was clearer and very helpful. He was polite and said I would receive a refund check within about 5 to 7 days, which I did. It was a positive phone call.

I had to call SquareTrade 5 or 6 times. I went to the Apple store 3 times before I was finally told they would replace the phone with overnight mail. I was so unhappy with the experience I picked another insurance carrier for my new phone.

Laptop went dead, was not charging. Thought I needed a new one. Went to Best Buy who told me it was the battery. They recommended Batteries Plus who didn't carry them. Finally got a hold of tech support to find out only had to be reset! Tech support was very helpful and got me back on track.

Positive experience. No hassles. Quickly resolved. Staff was courteous. Initially had to contact Staples, later heard from SquareTrade. Promptly emailed me the amount to use at Staples. I was having problem submitting the original Staples invoice, they patiently waited till sent it.

SquareTrade an AWESOME plan to have. Customer service and making a claim was so easy. They handle everything for you and always tell you not to worry they will handle it. They put your mind at ease and also let you know that it will be repaired or replaced. They are quick at and your repaired item back to you. Thank you SquareTrade.

The machine was working fine for a week then all symptoms acted up again... I am sick of this machine... I have to manually shut down machine to restart it. The Ctrl, Alt, Delete does not work. I ran all malware software and I am still having the same problems...

Great customer service! Quick, fast, easy and hassle free! Would definitely recommend to a friend. My replacement phone arrived within 4 days and I was ready to use my new iPhone immediately. The experience I had with Square Trade had me thinking that all insurance companies should take the time and make the customer happy as I was with no problem whatsoever.

I'm very impressed with Square Trade. The customer service responses are quick and questions are explained with clarity. In addition, every Square Trade employee I spoke with was gracious, extremely so. I have several Square Trade contracts and will purchase Square Trade warranties in the future.

Stereo Overheating - Although I had a little trouble understanding the representative's heavy accent, she confirmed that a repair person would call me to set up an appointment. Instead, I received instructions to ship the stereo to a repair shop. This is not a satisfactory response. I am disabled & this is a major inconvenience. Had I not been informed that someone would come to my home, perhaps I would not be so agitated.

Bought a Joovy double stroller from toysrus.com. The frame was bent. I dealt with manufacturer for over a year until my insurance plan was active. Called SquareTrade. Set up a claim. The gentleman was fantastic. The process went rather quickly. I sent in the information that was needed. Receive my check within 3 to 5 business days. Excellent service.

I had a good customer service person who walked me through the steps and was very pleasant. It was simple. Thank you for your service. I would recommend the company to my friends and if it was offered on any other equipment I would purchase the warranty again.

Recently, I was having some issues with my lawn mower, so I called the customer service team at SquareTrade to file a claim. They were very pleasant. They worked expediently to resolve my issue and I was very pleased. I was much impressed with the turnaround, the way they were able to communicate and handle the issue as quickly as they could. When the lawn mower couldn't be fixed, they were able to have me buy a replacement as they had promised. I had an excellent experience with them and with this experience, I would say that having an extended warranty is extremely valuable. In fact, I am a SquareTrade customer for life from now.

The first warranty I got from SquareTrade was on an electronic device that I bought at Sam's Club. I had talked to SquareTrade on the phone when I had an appliance replaced and the people were great. They were very helpful and told you exactly what was needed. And there was no talking down to you either. I was very pleased and pleasantly surprised because I did not expect it to go smoothly as it did. As long as you had what they needed, everything went great. You have to have the original receipt, the serial and model numbers and the folder with all the information. I had all of that handy and knew what was covered and one covered the general stuff for the most part.

When my wife and I had our first child, we bought a crib from Toys R Us and they offered us Square Trade warranty for it. Insurance is never a bad idea, so we went for it. Sure enough, there were some finishing issues with the wood in the crib that we purchased. We filed a claim and there was some registration that needed to be done online. After that was all recorded, I called in and spoke with a representative, and he asked me a few questions to verify whether we were up for the warranty or not. Then he said, "Okay." When they saw that our claim was a cause for warranty, they cut us a check, and that was great.

A year after I purchased the SquareTrade warranty from Costco, I had problems with my computer. So I contacted the customer service team at Square Trade to file a claim but I didn't know how to activate the warranty and use it, and I had never registered it. They looked up the receipt and said, "We'll activate that for you." They registered the warranty for me and got it active, and told me how to ship off my computer, then they sent me some stuff to send them the computer with.

I was sent a phone that was out of date. Old software was not able to install my phone list and pictures... your tech was unable to fix or did not know what was wrong. Took to a local cell phone repair service and they took 2 days to put new software and cost me $35.00. If you don't check your phones before you send them out you should.

Still waiting for replacement phone. WHY when I was told I should receive it in 3 to 5 days. What is the problem? What else do you need? Acc # **. Is that it? I am allowed to ask questions because I did not receive my replacement phone.

When I purchased my big TV nearly 3 years ago, I made a change in my buying habits. I bought the SquareTrade extended warranty for a couple of reasons. #1, it was an expensive purchase and I wanted the security beyond the manufacturer's (fairly short) standard warranty. #2, it wasn't that expensive so I thought, "I've wasted more money on a couple a spendy coffee's, this is a good purchase." Lo and behold, nearly three years after that purchase, I needed it when the TV failed.

Very satisfied with the service received. Excellent and prompt communications to solve the problem. Follow up and updating about the repair status and product delivery were very satisfactory. Telephonic conversations were precise and courteous.

My experience w/ SquareTrade has been excellent. Got approval. Apple Store Manhasset fixed screen. Paid $149.00. Forwarded receipt to ST. So far haven't received any reimbursement. Please advise. Thanks.

I have a pleasant experience with customer support. Alex was so professional, knowledgeable and patient. With the company have no hassle at all. Thank you very much for the prompt refund.

I had a defective chair that I bought from Staples with a SquareTrade warranty. You were very easy to deal with and extremely prompt in sending me the refund check. Thank you very much.

I gave my service plan information, took few minutes and I was told a check would be to me in a week. A week later I got a refund for the office chair. I was amazed how easy and nice customer service was.

I wasn't sure what to expect when I called about my broken item. Very happy to say my issue was resolved quickly, probably took all of 15min on the phone and got my refund in less than a week. Was able to replace my item as if nothing happened. Thank you!!

I'm a new customer with the carrier. Upon receipt of my new phone I quickly learned that the charger when placed into the phone could not be removed. It was stuck in place. I then informed, ultimately, I spoke to a marvelous Square Trade customer service agent. I believe his name was Elias. I appreciated his attitude, which seem to say, "I'll get you through this." He was sharp and professional.

"Items are repaired the day they're received and overnighted back to you for next-day delivery." Copied and pasted from the 1st email I was sent being told my item was being warrantied. And then they sent it back 2 day FedEx. After having it for 3 days, to be fair, 2 of those days were Saturday and Sunday. But especially given that, you'd think they would get it back to you as quickly as I was led to believe.

Was given several local dealer for repair, went one, they are no longer in business and the others would not service. Ended up sending in the phone, repair time was quick. However the phone stopped working after 4 days.

This tablet was dropped and I called and spoke to the customer representative and explained that the screen was cracked and also it would not boot up. The item was returned with a repaired screen but the operating system was not working even though the functionality checklist was complete. The checklist was pencil whipped and that's very disappointing.