Allstate Protection Plans Reviews

The company has resolved my issue satisfactorily. I wish it had not been necessary to air my complaint on a public forum before that happened, but in the end Squaretrade came through for me, and I have to give them credit for that. Prior to this most recent experience, I had purchased several Squaretrade warranties over the years, though I only ever had to use one of them. That experience was very positive, so I am writing this last episode off to an unfortunate misunderstanding and revising my rating accordingly.

I bought this TV (Samsung un65ks8500fxza) on for 2497.99 on 5-14-16. TV was working fine until last week. Called Square Trade, filed a claim, submitted pictures of the white line on the left side of my screen and went through various tests with their technical support team. Their technical support team concluded that the TV was irreparable. So they sent me two replacement options an LG UJ6300 retailed on Amazon at 734.92 and a LG UH615A retailed at 1247.00. I downloaded all 3 spec sheets on all 3 TVs and noticed my current TV specs on the Samsung were above and beyond the specs to these two comparable replacements. I told Square Trade this was unacceptable l. I purchased a warranty on a Samsung TV. I expect a replacement that is a Samsung TV. They said it doesn't work that way and that it has to do with their TV vendors. My current TV you can still purchase on Amazon and the price is 1769.99.

SquareTrade is a reputable company and it matched my expectations when I had to use it. One of the things that I like about SquareTrade is their partnership with Costco. They keep track of the policies we buy through Costco and it's associated with our membership card. I recently bought a laptop through Costco and opted for the SquareTrade policy. When I tried to add it to my account a couple of months later it also brought in another policy that I bought a long time ago for the digital camera that I bought. And that was very nice.

Got the 3 year coverage plan for my television. Almost immediately my television started exhibiting problems. After hours on the phone troubleshooting, they ask me to call back if the problems persist. When the problems didn't go away I called back. This time I was asked to unplug the device. I informed them I could not readily access the plug because of my bum shoulder, I was instructed that I had to unplug it or we could not move forward. I had to do this five times over the course of a few months. Each time hurting myself because I can't lift more the ten pounds. The last time I was told to unplug the TV, it fell on me and cracked the screen. Not once was I asked if I was alright. All I was told was the three year plan a purchased does not cover physical damage. When I persisted I was told it would have never covered the initial issue to begin with. So I sit with a broken TV. I can't even lift enough to throw away. At least they were polite.

Bought warranty for 15.17 for a year service with zero deductible, company charged me a $25 deductible! Unethical company! Will not use again! Called to question why I'm charged $25. Guy basically calls me a idiot for not reading contract. The Contract I BOUGHT says no deductible. Offered to send him my original email. Says he's sending his tampered email to me. HAH!! Do Not Get FOOLED!!

I sent in the Pro because of a cracked screen. They fixed it and sent it back. However the screen was still broken. Sent it back and they fixed it. It came back and wow they reprogrammed the tablet to a Windows 8. Spent a long time on phone and sent it back. They fixed it and it came back. It still has Windows 8. Spent a bunch more time on phone. Finally they agreed to buy the tablet. What a mess. Never again SquareTrade.

Awful company. Everyone is so kind when you call, however, they are just lying and misleading. My issues are very long. However, after a significant amount of time trying to resolve my issues with them, I am out $130 for the deductible and have a phone that is broken. After many phone calls and a lot of my time wasted trying to resolve this issue, I have canceled their insurance. I will recommend the same for all of my coworkers and friends. I have never been so misled by a company, over such little amount of money. If I knew how awful they were, I would never had wasted the amount of money on using them. Do not recommend using them for anything at all. This is money I will never get back but most importantly, my time trying to deal with this awful company.

Got this resolved after Square Trade's escalation team pitched in and understood the background. My approved claim was processed.

I previously bought a device and it lasted to the day that the manufacturer's warranty ran out. So when I bought my new device from the store, I also got the extended warranty from SquareTrade. I was very glad that I got it this time. I had to send a new product back and the SquareTrade rep that I spoke with treated me very nicely. They sent me everything I needed to send the device back and they fixed it. My only problem with SquareTrade is the fact that when I had it with my phone one time and I had a problem with it, they gave me a runaround about it. So, I was really leery of taking it out on this other device, but I did and everything worked out fine.

My daughter had SquareTrade and she said it was a good idea. It was offered to me and I purchased it directly through SquareTrade. I spoke to a person and then I put my credit card right online. I printed the warranty right off of my computer so it was really easy. I’m happy to have the extended warranty. The people there are wonderful. They always have good customer service and are efficient. When I had to put a claim in for the TV, they went through a couple of things to see if they could rectify it. And once they found out they couldn't, they sent us a check.

2 weeks on a Sunday ago our Vizio TV went out while my husband was playing a video game. I got it to come back on again by unplugging it and holding down the power. It worked for about an hour then it turned off and that picture wouldn't come back on no matter what I did. I called SquareTrade on Monday and when I turned the tv on it turned on just fine. They told me they needed the TV to have the problem happen to fix it. So I left the TV on and waited to call ST back till it happened again. It happened about an hour later.

Got a 4 years warranty for a Vizio 70” Smart TV at Sam’s Club. Purchased on Nov 2016. TV had appeared a burn image on its screen. Filed my claim with SquareTrade. After submitted pictures, the rep called it was a physical damage/acts of God. How is a physical damage when the TV didn’t damage externally. God didn’t make the TV damage, it is not damaged by Mother Nature. They offered a refund for the remaining warranty $69.30 (I paid $99). Never buy a SquareTrade warranty again. I read many similar complaints/reviews online. I wish I would have seen those reviews first before I purchased the warranty. I hope it help other people, and don’t waste your money and time.

After the call with MQ(agent), Plan is cancelled and charges had been returned. Thanks for taking care of this finally, as promised.

About my insurance May 17th 2015. Within the last couple of years I have filed to claim successfully. A couple of months before my insurance was too and I went to file a claim and it was one reason after the other of why they would not accept my claim. The last one was stated that they should have sold me the warranty because it was 30 days past the date of purchase. You're supposed to actually have 30 days past the date it was actually delivered to you which I did. They cancelled my insurance and have yet to reimburse me for the deductible or for the cost of the insurance that they shouldn't have sold me. They had the time he sold it to me to figure that out, and then two or three claims after that to figure that out if that was the case. They are liars and will say anything to get out of a claim. I have had successful insured items before this, but this time around I will never use them again.

I bought a video camera and it broke. So, when I purchased the second one, I made sure I got a warranty. It was a four-year SquareTrade warranty, which was the only one that was offered at that time. I had a pair of video sunglasses that fell apart, but SquareTrade didn’t kick in yet and they referred me back to the manufacturer. It was still under the original purchase warranty, and the manufacturer replaced them before SquareTrade got involved. Although I haven’t had to use it, SquareTrade is a good warranty.

Everytime I buy something I get the insurance. Fact is I never use it. But this time I needed it. I sent my laptop to Square Trade. They wrote me when they got it. Said should be fixed in two days. I know from reading reviews sometimes takes up to 5 days. I waited a week and called them when I heard nothing. They said it would be fixed the next Wednesday and shipped back to me. I said, "Hey was this not supposed to be fixed in 5 days??" They agreed to give me back what I paid on the plan for the delay.

SquareTrade seemed like a good thing to get on products. I got them because I know that things break and get worn out. This past year, I called SquareTrade because I noticed that the trampoline has a net that goes up around it and it was starting to get worn out and stretchy. Around the roundup, the blue part that goes around the whole trampoline part was ripping where the metal was coming through. It was getting worn out where we were getting in and out of the trampoline. Also, the part that we jump on was getting really stretched out and worn. They were able to take care of these. They’re a good company and they’ve treated me well. I have a few warranties that I have purchased with products and toys and different things like that.

I regret buying this policy and will not deal with Squaretrade again. I have an item that was repaired and I received the email on Saturday morning with a FedEx tracking number that it was being shipped. Now, as of Tuesday morning, it still shows as label created. I spoke with a rep and she told me it was a FedEx policy to pick up the day after the label was created. This is patently untrue and deceptive. Please send me my laptop.

Canceled their service immediately. They never canceled my account and continued to charge me for 3 months. When I attempted to correct the issue they kept me on the phone for 45 minutes and still did nothing. Save your money.

SquareTrade had good ratings and it was offered on eBay. Everything has always been easy as far as dealing with SquareTrade.

My 2014 55” Vizio E500i-B2 TV started to get issues connecting to the WiFi. I first contacted Vizio customer service department to get some troubleshooting help. When all their steps failed they indicated that the warranty had expired and they would be unable to service it, so I reached out to my extended warranty company, SquareTrade, to have it serviced. I filed my claim online and was indicated that I needed to speak to a live rep in order to finalize my claim. I prompted for a callback, which occurred within a minute or so. Justin began to ask questions, confirmed my warranty deadline (11/28/2019) and proceeded to inquire about the issues I was having. To make the story short at the end of the conversation he stated that I would have to buy an alternate method to connect to the apps since the software on my TV was outdated.

When I bought the phone, SquareTrade's warranty was offered to me. I had it on my other phones before and it was always good. I've spoken to their reps and they were helpful and the payments were easy to set up. I called and filed three claims on a different phone. They sent me a check right away as soon as they knew that I mailed it.

Filed a claim with SquareTrade to have a laptop repaired and to this day it is still with them. I called last week and was advised that the parts required for the repair would be in on 1/19/18 and then shipped the day after the repair. Well, I called today and apparently the laptop has not been repaired but the issue will be escalated to the "Depot" and I'll receive an email in 24-48 hrs. SquareTrade has had the laptop since 12/27/17 and I've received exactly one email from then regarding the claim. Very disappointed at this level of service given that I have 16 active warranties with the company. Will certainly think twice next time!

My son dropped his phone at work and broke the glass. We had a replacement in three days, couldn't ask for more! It was a quick no hassle experience. Very glad I have a SquareTrade plan for all our phones. No worries if they break or quit working, they are covered.

I spoke to an agent and my claim was resolved in less than 3 days. I would recommend the insurance on everything that is purchased. Buying the insurance for my printer was the best thing that I did when I purchased it and did it again when replacing the printer that failed.

I sent in my Toshiba laptop for repairs and received an email on January 10th they had received my item. The email stated it would be finished in 2 to 5 days and returned to me. On January 23rd, I went back to the website and saw the updated status of my claim that my item was repaired. I tried using the chat function and it was broken. I then used the phone call return function and was informed that parts needed to be ordered and my computer would not be fixed until January 31st. I was not informed of the delay of either the repair or returning my item to me.

Costco was having a warranty on their electronic appliances and I found out about SquareTrade. With the price of the TV, I decided to get the warranty. When I filed a claim for the TV a year ago, I went through Costco, the concierge, and they directed me to SquareTrade. Some guys came out to fix the TV and they came when they said they were going to come. The guy who came was very pleasant. He left me his tools and I tried to get it back to him but he never came back for them so I got a free set of tools. It was a good experience and you hope you don’t need it, but it helps.

My experience with Square Trade for the warranty and replacement of my broken TV through Costco was exceptional from beginning to end. From their help on the phone starting the claim, all the way through to the on time delivery of the new TV.

Filed claim for wear & tear on Beats Solo 2 wired headphones, after unfolding them one side fell apart. Now it won’t stay in place. When talking to a rep I was informed that wasn’t covered in my plan. Exactly what’s their definition of wear & tear, cause the headphones have never been dropped or physically damaged on purpose. I can only imagine if I start to have problems with my hoverboard what the excuse will be. I know one thing for sure. I will not be wasting any more money purchasing another warranty from them if they don’t honor them!

I bought a router on Amazon, and purchased the SquareTrade warranty with it. 2.5 years later the router breaks and doesn't work any longer. I called ST and said it's not covered after I purchased it on Amazon for $22.35 for a router that cost $303.31. Highly disappointed that they took my money. Didn't even offer a repair or anything. Worst customer experience I've ever had.

Desk chair leather falling apart. I was very happy with your service and was pleased to receive the check that my warranty covered. My check was here within seven days from the time I spoke to your representative. I will most definitely recommend my friends to you.

I use and carry my telephone around all the time so I figured I should get a warranty for it. SquareTrade was offered to me at Costco, I went with it, and have had to file a claim when the phone actually broke. The speakers went bad on the phone. I called in and told them what happened. I spoke with several different people at SquareTrade and it didn’t go smoothly. It took a while but I got to somebody that was friendly and helpful, but the first two people weren’t. I had the phone tested through my carrier and they ran some diagnostics for me and the regular speaker on the phone wouldn’t pick up my voice, but the speaker phone would. So, I could talk on the speaker phone but not on the regular speaker.

I wanted to share my experience with SquareTrade after I wrote a review and felt cheated. The day after I wrote my review I got a call from Monique and resolved the issue. I am very happy with the outcome with SquareTrade. Thank you.

I was informed that the process for unlocked phones is different than locked phones. I sent my locked phone for repair, and also received a new locked phone as well. Now I have to take the new phone to FedEx while I am still waiting for my phone repair to be completed.

Whenever I purchase an appliance, I purchase the extended warranty as well and pay for it upfront. SquareTrade warranty was offered to me and I've had past dealings with them. I know that they honor their warranty. One time, they sent me to someone else saying that I was still under warranty with the manufacturer. But the manufacturer did not say that that was correct, so I went back to them. The same thing happened with the second appliance. I called them back and they honored the warranty then. SquareTrade is worth the purchase and I'm completely satisfied with it.

I sent my computer to Square Trade, to be repaired under the warranty I had purchased for $69.99. I used the pre-paid shipping label & packed the computer according to the instructions in the box sent to me. The box packing material was what I would say was very poorly designed & there was NOT any fragile label w/ the shipping label. As a result the computer arrived at your location totally destroyed. You shipped the computer back to me, which I now have until my claim w/ FedEx is settled. Also I have an E-mail stating I will receive a check for $69.99. I am still waiting for the refund - it must be coming by pony express! The insulating material that was shipped for me to pack around the computer was very poorly designed & there should always be a fragile label included when shipping a computer anywhere!

I almost didn't get the warranty for my son's scooter at Toys R Us in Fort Wayne, Indiana. I was very happy with the coverage I received from SquareTrade when his handbrake broke off the Razor scooter! Glad I paid the extra!!! Very happy customer!

At this point, I can only indicate a "neutral" experience. My item is still in the process of repair, so I can't draw a conclusion as to how I would rate my overall experience. As far as the customer service by phone, I have no complaints -- everyone has been pleasant, professional and helpful. However, I would greatly appreciate a more frequent update about the status of my claim. I had to make a phone call last week to receive an update.

The customer service on the telephone has been great, very helpful and always willing to answer questions. (I did not receive updates via e-mail, I had to call them directly, until the last one when I was insistent) DISSATISFIED of how long I have to wait to get my product returned. I understand that you do NOT have products in stock and you have to order and then see if they have them and/or on back order for my product to get repaired... BUT when you use a product daily and it is needed, this long wait time is why I will NEVER purchase Square Trade again for a warranty. This is way too long to wait to get a product repaired.

Square Trade was knowledgeable, accommodating and fast. They sent a pick up the same day got it repaired and sent it back to us within a week. When we got our laptop back it was repaired and ready to go. The optical drive was replaced no questions asked.

From the moment I contacted Square Trade to submit my claim up to the end, it was effortless. Processing the claim was extremely easy, specialist was very helpful and friendly and funds were received super fast. Overall, I rate my experience: Six stars.

My phone was having progressive problems with freezing up, shutting down, and finally the LCD screen fried. I sent it in for repair and after being instructed to do factory reset for problems after it was back in my possession, I have done that twice and am still having the freezing up issues.

Customer service was very nice. I received my phone within 2 days because of the holidays. This was my third claim and have always received good service from SquareTrade. I've even got an upgrade phone because my other phone was not available and I really like my new phone. Thank you SquareTrade.

The whole experience was absolutely amazing. I called customer support to assist me with the claim and the staff was superbly trained, was able to provide the information I required on the spot and filed the claim on the telephone immediately and helped with a decision before I even was off the phone.

We looked into acquiring warranty because we buy devices for our children who are teenagers. Most of the time when we shop, SquareTrade is the only one we see available at the time of check out. Paying for the warranty is pretty easy as everything is done at check out. We've had to process something last year on two devices that we had purchased from QVC. We called the number to SquareTrade, told them the problem, they took down the serial number of the items and made sure that was in the warranty and got processed. I've had no problems at all and we're happy with the service. I would recommend it.

I have been client for over 10 years now. I wanted to give one star for the stress and time you will have spend for one claim to be taken care of but I gave it two stars only because they did replace my items. However for the last 3 years it has been horrible experience like pulling teeth out very slow and frustrating process. Most of their stuff is overseas so imagine the amount of mistakes they make and numerous times for you it will take to resolve the issues. The latest experience I had my TV replaced with a new TV from Best Buy which was great except the TV broke after a week and was 1.5 lengthy hustling process during Christmas time. The TV was finally replaced again with a new TV after a month.

I had purchased SquareTrade warranty along with my new cellphone 2 years back. My phone started giving problems hence raised a claim with them. Sent the phone to them but the phone came back unrepaired. Raised a claim again, then the phone came damaged further (it was not charging at all). Then again called them with a third claim, they said send the phone and I will be reimbursed $749.99. I even received an email as below:

SquareTrade made good on the whole ordeal. They are covering the entire cost of the repair including the deductible. It also looks like they are getting some training out to the reps involved. I guess there were options available that were not visited during any of my phone calls. Thanks for handling this SquareTrade.

I purchased a protection plan on my tablet Squaretrade. I purchased the wrong plan, my fault, it was only for a max. $99, the tablet is worth $599.00. I sent the tablet in for repairs, they said it was not repairable (I was upset because the tablet worked fine, it SIMPLY had a cracked screen). They said they would send me a check for $99.00. I told them I wanted the tablet back, mail it back to me, they did not have the tablet, it had been surplused already. I told them they owe me for the tablet ($599.00 minus the $99.00). They are refusing to replace the tablet, or reimburse me for it. They should have had my tablet and sent it to me. I am out a $599.00 tablet. Squaretrade has my receipt on file for the tablet I purchased from Best Buy.

I was told several times I should get this warranty from the sales associate at Costco. They assured me EVERYTHING was covered. Cracked screen, yes it's covered. So imagine my surprise when I tried to make a claim and was told physical damage was not covered. I was lied to and tricked into buying a very expensive warranty that was worthless. I was told by Costco that I could have bought a warranty that covered physical damage. I am so angry and disappointed. Costco you need to do better!

Okay, I'm feeling better about this process. I was contacted by SquareTrade and they are reimbursing the amount of my AIO and I can go out and purchase a replacement. It might have taken some time, but they did come through. I also note, they sent me a $50 check for the delay which was a nice bonus. I have faith in SquareTrade again!

SquareTrade has been terrible handling my claim against my 65" Samsung TV powering off and then back on after about an hour of watching. I made this claim a year back and it was never resolved but yet was closed without my notice. I'm still experiencing the issue to this day and went back in to check the status and I had to re-open another claim.

I bought the additional extended warranty of SquareTrade through Staples, and I paid for the warranty at the time I bought my threader as they normally do not last very long. Whenever I asked the question or whatever it was I needed to do, they were always very thorough. When I filed a claim, they just told me what to do. From the time I even started until the time I got my check, it took less than three weeks. They did what they promised to do and I did not have any trouble. At first, it seemed to me like it was one thing when I was trying to get through on a different item as I never could get through the number -- I had the wrong phone number on my paperwork. So, it took me a little bit but once I got the correct number, everything went along fine and I got it resolved. Overall, they have great customer service and are excellent.

When I purchased an iPhone 7 at Target, I was encouraged to sign up with SquareTrade Insurance being told it was better than the Asurion plan I had with the 3 other phones on my plan. Unfortunately, when my iPhone was stolen 6 months in, I was told SquareTrade DOES NOT cover lost or stolen phones. I wish I just stuck with Asurion which DOES cover lost and stolen phones. Both plans are $9 per month. Save yourself money, and only go with Asurion, NOT SquareTrade!

This has to be the worse warranty supplier ever. First, I had to contact SquareTrade several before they could even locate my warranty which took over a month. Second, I sent my laptop back for repair. They sent my laptop without the charger. I contacted SquareTrade & was told that I would be sent a charger, three weeks later with daily follow up calls no charger. Their response was that they could not locate the charger & my best solution would be to purchase another charger & I would be reimbursed. After charging the laptop for over 10 hours it will not turn on, the same issue I had in the beginning. Now, I will have to start this God awful process all over again. SquareTrade your service is the absolute WORST!

They didn't covered my 60" LG TV as though there is no physical damage. They won't cover screen failure due to internal issues as well. I should have spent that money for some good reason... wastage of money... I won't repeat same mistake again.

We purchased a Vizio 50’ UHD smart TV from Sam’s club along with a SquareTrade warranty in February of 2015. It stopped working 12/24/2017. Initial response went great, but SquareTrade refused to fix our TV and ended up offering a replacement of a sub par TV that may or may not be used. I basically spent $700, plus a $100 warranty to get a $200 most likely used TV. Stay away from SquareTrade. They are a scam for their TV warranties. I made sure to call Sam’s as well to inform the manager they are not being honest in selling their customers the truth about what SquareTrade's practices either.

60 inch LG Televison - WORST WARRANTY I HAVE EVER SEEN!!! MY television was less than 2 years old, when I called SquareTrade about the HDMI board that became dislodged inside the TV. I was told by them, after sending picture and going through their whole runaround that it was because of misuse. I original only used 1 of 3 HDMI ports until I tried to plug in my son's new PS4, this when then board let loose.

Bought a cardio spin bike through Amazon and added a 3 year cardio warranty for the product. Had the crank break off suddenly and violently during normal use, something that I would not call accidental or normal wear and tear. Submitted a claim and was denied and asked for a follow up phone call. The representative was very nice but responses were canned and could not explain to me why the claim was denied and kept pushing me to contact the manufacturer and "hopefully" they will replace the product. So what did I pay for?

Bought a warranty for an Xbox 1 controller through Amazon, Agreement states that warranty covers "normal wear and tear". I contact them after a button broke during normal use of the controller and they tell me it is not covered. After arguing with them, they sent me an email requesting pictures and dragged out the process for no reason. In the end they still denied the claim because somehow normal wear and tear is not covered (contrary to what the user agreement states). It is not worth the time or expense of pursuing it any further. In my experience their warranties are a complete scam and Amazon should not do business with them.

We have found that a lot of our products are not stable and we never took warranties before we are taking them now. SquareTrade was offered to us when we bought these items. In submitting a claim, we had no problems at all. They were prompt and they took care of our TV very easily. Everything was done perfectly.

I had surgery and I was using my device and I put it on the side of my pouch. And somehow when I got up I unbalanced and dropped the device and I cracked my screen. So I called SquareTrade warranty and they were good. Everything went smooth from the start to the end.

I love SquareTrade. They have a great process. My purchasing experience with SquareTrade went very smooth. I just added it on to my purchase and when the product didn't work I just called them and filed a claim. The process is very simple, very easy and I like them.

Purchased a Samsung 55 inch TV two years back at Costco with 5 yrs warranty. Recently it started giving problems. Had couple of calls with Costco and SquareTrade, and SquareTrade arranged a technician to visit my home for repair. Technician validated and then said, It needs to be replaced as cost of repair may exceed the actual cost of TV. Then started following up with the SquareTrade, they filed my claim and it is approved for replacement.

SquareTrade has been wonderful. They were very helpful and they try to lend a helping hand in everything that we need. They also try to give us guidance on places that we need to go to get our devices fixed. I am going to call them to get some things fixed because we’re starting to send some devices back that are covered by the warranty. SquareTrade needs to keep up the good work. I’d recommend them to a friend anytime.

I had to send in my iPhone on 9 separate occasions over the last 10 months. The last time it was repaired was 30 days prior to the end of the warranty (and I expressed my concern over this). Lo and behold, a month and a half after warranty expired, iPhone will not turn on again (which is the same problem that I sent it in for twice before). When I called, they basically said the repair was guaranteed for 30 days. I called more than 30 days after the repair and after warranty expired. I didn't expect that they would do anything, but just the fact that I have sent the phone in for 9 separate issues, I contend that the phone was never fixed.

I have four kids all under the age of 10 in my house so I got a SquareTrade warranty on my computer. Buying it was simple and quick, and making the payments was easy. The service is great. I filed a claim and they were very helpful and very understanding. I talked to the vendor who sold me the computer and they were less than helpful, but then once they realized that I had SquareTrade, they patched me through and actually stayed on the line with me. We were able to sort out what needed to be done, and at that point, it was very quick. So, had I called SquareTrade directly right away it would’ve been much quicker.

A representative from Square Trade called me and apologized for the confusion, explained the Terms and Conditions, and offered a fair compensation. I received a check in the mail today and am satisfied with the outcome.

My husband got a warranty on a projector because it was an expensive item. He had to send it back to China to get it fixed, but it's working now. We are still within the one year, so I haven't been able to use SquareTrade yet. But I'm not very happy because they didn't tell us that it was only going to kick in after the manufacturer warranty.

I got SquareTrade for my tablet when the vendor offered it to me. I just paid it outright. When I needed it I just sent the device out. But when I got it back and they just replaced the screen but the frame was still bent and there were issues with it. They gave me the two-day guaranteed turnaround and that didn't happen. I didn't get it back like a week and a half.

The extended warranty from SquareTrade was offered when we bought our phones through Sam’s. I was happy when we filed a claim for my husband's phone. Something happened to his phone and we were able to get it cleared up, and SquareTrade gave him a new phone. We’re satisfied.

SquareTrade was offered when I bought a printer. About a year ago, I filed a claim and they did what they said they’d do, and they sent me the money for the printer. They were good.

SquareTrade was recommended by Sam’s Club and I got the warranty when I bought the computer. I had a problem with the computer here a few months ago and I called it in and talked to a guy for a long time. Not being able to take my computer to the store and get it fixed, I had to work on the phone and the communication was difficult, but the guy did a good job. He checked the problem out and there was something wrong with my software. And he tried to download the software to my computer and gave me all the instructions. But, my other computer crashed so I didn’t get it done and I never called them back.

Extended warranty seemed like a good idea at the time. I bought a TV through Sam’s Club and SquareTrade furnished the extended warranty. The TV went kaput, but the manufacturer no longer made that model and they couldn’t find one comparable. When I called SquareTrade, the guy that helped me had fantastic attitude. He put me through the process of finding out if the TV was actually dead. I followed his instructions and he determined that it was dead. He then tried to find out if there was a comparable model they could send me a replacement for, and when there wasn’t then I was cut a check. I was refunded the amount that I paid for it.

SquareTrade was offered to us at our television's time of purchase. We bought the TV from Costco and felt like it might make sense to get an extended warranty at the time. We had to file a warranty repair on the television. It ended up losing the ability to turn on and off. Sometimes you could turn it on and it wouldn't go off. Sometimes you couldn't turn it on.

When I set up the cell phone, I told the cell phone company that I wanted insurance on my phone and they put it to SquareTrade. It was included in my cell phone package so every time I paid my bill, part of that was for the warranty. My grandson dropped my phone and I called my cell phone provider and they gave me the Square Trade's phone number.

Filed a claim in - regards to computer running hot and was told that I would be contacted in 3 to 5 days. I called them and explained that this is a business computer and can't wait that long and was taking it to a local company for repair and was advised to let them know the results. I called them the next day and told them that the repair had been made and the problem was found to be lack of Thermo Paste under the CPU and everything is working fine. The rep gave me a phone number to call to submit my invoice for reimbursement. After contacting SquareTrade I was informed that they do not reimburse for repairs and should have waited to be contacted so they could remotely fix my system. This was a hardware problem not software and was advised that since I already had it fixed they would not reimburse me as they don't reimburse for repairs and since that I had already fixed they would cancel my warranty and refund my money.

SquareTrade has been very nice, so far. Their warranty has been offered to us and we went with it. However, we thought that the electronic device's power cord stopped working and so we got a new one. But when we plugged it in, the device still didn't work. It's for a nine-year-old and was purchased through a vendor. The warranty was rolled into the price of the product. When I called customer service at SquareTrade, they told me that they would send me something that I can print out and someone would pick up the device and they would send me a new one. I received an email then put aside with all of the other returns. I haven't returned the device yet and it's possible that I can't return it. If the company has a policy and there’s not much that I can do about it, then I have to deal with it since I haven’t done what I'm supposed to do like simply mailing it back in. Other than that, I would recommend them to others.

I purchased a warranty for my laptop online from SquareTrade.com. When my laptop was broken of course I tried using my warranty. Would you believe I was told-"your warranty is not valid as you should have been able to purchase it. We will send you a full refund." That was November 17, 2017. Today is December 5, 2017 and I still have not received my warranty. When I called to inquire about the refund I was told, "we did our part and submitted the refund, it is not our fault the card number is no longer valid."

Well, I used to like Square Trade and have purchased many over the years. No more. On November 13 I opened a claim for an Xbox 360 that had a drink spilled into it. I was sent a FedEx 2 day shipping label to send it from California to New York to be repaired. On 11/22 I received an email that my repaired Xbox was being sent back to me. It was delivered on 11/27. I was at home and immediately unpacked it and plugged it in. When I pressed the power switch it would glow green for about a second then go out. I tried to plug it into multiple outlets and the same thing always happened.

I recently had an accident with my laptop and shipped it out to their repair facility. After 5 days, they said that they needed to order parts to complete the repairs. 5 Days later (10 Total), they said they needed an additional 5 days for additional parts they ordered. I asked to speak to a manager who then offered me the 5 day Warranty refund Guarantee. Notice that I had to ask for a manager for them to comply with the 5 day Guarantee warranty refund. The manager told me that they wanted for the repairs to complete (adding an additional 5 days) and that they are unable to proceed with a reimbursement until 10 days after the first 5 days (15 days total). Nowhere is this information listed on their website nor my contract.

I was told it would cover up to $129 of phone damage and that I would pay the remaining balance. So I got my phone fixed and it was $160. Thinking I'd get back $129 was foolish I guess. I got back $63. I've paid for this warranty for 13 months at 7.99 a month so paid 103.87 over those 13 months... I basically paid them for ME to pay for my phone to get fixed. Please don't waste your money on this. It's a bad idea!

The last electronic device I had got broken so when I bought my new phone, I sought for a warranty and SquareTrade was the only one that was offered. I got it through the vendor and they linked the payments for the warranty to my card so, I won't have to worry about it. I made a phone call to the SquareTrade team and it was straightforward. I filed a claim with my phone about a year and a half ago and I didn't run into any issues. It was very easy and worth the money to get the phone replaced by SquareTrade.

We had two SquareTrade transactions within the last year. One was a microwave replacement and one was a television replacement and both transactions were satisfactory. However, on the television warranty, we would have preferred a different brand of television when they replaced it, but we weren’t given the option to choose the brand. The television that went out was a Vizio and Vizio confirmed that it was a failure within the television that could not be repaired. We were offered a Vizio replacement but the features of the new tv weren't compatible with our set up. It required a smartphone and we did not want to be tied to a smartphone to operate our television. So, we asked for a different brand, a Samsung because they had a mobile app that keeps everything up-to-date and it was within our warranty price range. But we were told no, and we ended up with a television that consumes more electricity than what we would have preferred.

I like putting warranty on stuff. Sometimes we don’t because the warranty passes and then the device gets damaged, but sometimes it’s good because you could get your stuff repaired back or, if not, they could refund you. And then you could go buy something else again that’s almost the same product. If they don’t have the same one, something better. So when I buy something, I ask for a warranty.

SquareTrade is easy to deal with, understanding and they respond quickly. The SquareTrade extended warranty was offered to me by one of the big shopping networks when I purchased a tablet and making the payment for it was very easy. I had to use them because my laptop had an issue. I had gone to the vendor first and the manufacturer replaced the keyboard. Then the issue kept repeating. I called SquareTrade up and we had done some stuff online at first to try to resolve the issue then they wanted me to mail the laptop to them. I told them that I can't be without my laptop and they were very cooperative and didn't give me a hard time about it. They authorized me to go to the local retailer and they would reimburse me for it. So, I went to the place that I usually go to and they replaced the keyboard. I uploaded the receipt and SquareTrade issued payment immediately.

I had read reviews about SquareTrade and I liked what I read. They also had a reasonable price. I purchased the warranty directly from the retailer where I purchased the product. I've spoken on the phone with a SquareTrade rep, and I have had "email conversations" with them as well. Everything was handled quickly and efficiently. The problem was taken care of and solved. I filed a claim online and a representative then contacted me for more information about the claim. I'm very happy with the company in general. Any time I've had to contact them for anything, they've been very helpful and things have been taken care of very quickly.

SquareTrade is cheaper than everywhere else and has good coverage. Costco also uses SquareTrade, even though I didn't get the warranty from them. I purchased my warranty directly from SquareTrade and all I did was enter my information online. One time, I had to use the warranty for an expensive washing machine. I was having problems with it and they made it simple. I thought they'd send out a check for the contractor but instead, they told me to keep the washer and they will send the money to reimburse it. Overall, they are easy to work with.

I have SquareTrade warranty on a tablet for my kid because kids drop and break things. I got it from the same vendor I got the tablet from and paid it all at once. I filed a claim with them for the screen on the tablet which I did over the phone and it was really easy. The reps were good and friendly and I had the tablet shipped and delivered back within five days. The service was good. It would cost a lot more to have it repaired out of my own pocket.

I am very pleased with my experience. My item was fixed and the wait time was fast. I like that they took care of me right away. I had issues when trying to do it online and when I called them they helped me right away.

I called to file a claim for my office chair which developed a rip. The Claims representative was very understanding, and explained that the damage to my chair was covered by my SquareTrade warranty. My experience was completely hassle free. I received full reimbursement within 8 days.

They only give you 7days, to send back replacement phone. I don't have my own transportation, so I must wait to get to the post office, therefore mine will be late. Give a person two weeks to return the phone. Other than that issue, the experience was very good. Thank you.

Chair purchased from staples in 2015 and we bought a SquareTrade warranty at purchase. The chair recently broke at the pedestal and was irreparable. One call and a few questions regarding the damage and my claim was quickly settled. I had a check for the reimbursement of the chair within a week. I highly recommend SquareTrade.

I purchased a 5 year warranty from SquareTrade for my Samsung TV. After two years I started having an issue with the picture. I called SquareTrade and that had me run some tests and then asked me to submit pictures so their team could view and determine the next step. The next day they sent me an email stating they would replace the TV and sent me a link to TV options. I couldn't believe what they sent. My TV is a two year old 65" 8500 series Samsung cost $3000 and the replacements they sent were $850 dollar entry level TV's. I called this morning to let them know that I didn't think any of the two options were a good replacement option and was told that these were the options.

From start to finish, my SquareTrade experience was very professional. I reached the right person for help without waiting, he walked me through the steps to fix the problem and was very patient with my lack of computer knowledge and the fact that I have to rely on a 'Caption' phone because I am deaf. We did solve the problem and the PC is working fine now.

Called 1st day. Spoke to Sams Rep. She said she would get a SquareTrade rep on phone. Talked with that rep. He said he would email me request for receipt. 10 days past and no email. I called again and talked to Sams Tech Rep. She transferred me to sq trade rep. He transferred me to another rep. Each of the Square Trade Representatives were very difficult to understand. I consistently had to ask them to repeat what they said. They were courteous, but the first one definitely did not do his job. I had two receipts - one for smoker and one three days later for smoker. That only confused them. They were unable to locate any receipt. There are too many steps to get problem resolved. Took more than one and one half hours on the telephone to resolve claim.

I have always had a great experience with replacing products each time I deal with Square Trade. The representative was very professional and had clear understanding of my issues. Square Trade does an excellent job of making the process quick and simple.

When I was selling this, I was told the refund was immediate. It takes about a week just to process the claim. It is easy to file one, but getting the refund takes a while. The refund is very fair and based on the retail price, so if you got your item at a discount, you can not only afford it, but can use the excess to buy another plan on a new item.

When I finally was in my SquareTrade window the customer service Rep was very understanding and helpful. I have been dealing with this same problem for few years. Hopefully SquareTrade will do right by me and just send me a new laptop since nothing Costco or HP has fixed yet curent laptop. The problem was fixed for a short time by replacing the battery and then updating the bios - but after each fix it went back to having the same issue after just a few weeks/days.

Square Trade has always treated me right. They are an A+++ Organization. They help you to resolve the problems. I have a warranty on all my products with them. I am glad that they protect all my electronics. Thanks again Square Trade.

I was well pleased with the person who took care of me. He was concerned and did very well in answering all of my questions. The case was handled well and efficiently and I am very pleased.

Had to replace a Canon printer. Fantastic service and fast. They just had me return the old one in the box that I had and had a new one super fast. Had a problem with my laptop last week and one of their techs were able to walk me through some simple steps and did not have to send it in. Would highly recommend!!!

I have been a customer of SquareTrade for several years. Usually the resolution is simple and quick. This item is still not resolved. I thought it was. I had to call in 3 times to get this taken care of. The representatives were all very nice, but not totally competent. The first rep cancelled the wrong plan and did not submit the claim correctly. The second person said they took care or the claim and reinstated the plan that was canceled. It was not. The third person took care of the claim, but the old plan was still not reinstated. The cracked screen was repaired, but it came back with another problem. The touchscreen was not working correctly. Now I am waiting for it to be repaired again. The other plan was never reactivated and now my other child's tablet has a cracked screen and no warranty to cover it because the representatives canceled it and never reinstated it like I asked and they said they would.

Only real problem was with your phone "numbers game". Took too long to get to a service rep, especially since I was calling to follow up on an existing claim - need a separate # or a quick jump from the "game".

Impressed with Representative who assisted me... professional and in the most efficient manner had me on my way to get a broken phone replaced. And so courteous and personable! The process was completed in 5 days with a replaced phone. The updates thru email kept me informed. I love SquareTrade.

I bought an 80" TV from Costco 3 years ago and also purchased the SquareTrade Warranty. Recently it got a black spot in the middle of the screen which kept slowly growing. I sent pictures of the TV along with my claim. My claim was approved and my TV was replaced in about 5 days hassle free. I will never buy any other electronics without purchasing the SquareTrade Warranty!!

SquareTrade was very helpful. They quickly listened to my concern and handled my situation. They were able to send me a check for the device. I would recommend protecting devices with SquareTrade. Thank you for your help. I will be using SquareTrade again in the future.

My SquareTrade warranty came with the company that I use. I purchased the warranty from them and my experience was good. When I had a problem with my electronic device, I took it to the wrong place that SquareTrade told me so they returned it back. They took care of the problem themselves.

Recently had a problem with a dark spot on my 70" Sharp. After talking to the nice folks at SquareTrade and trying a few setting changes I was asked to send in pictures. The next day I received an email awarding my claim with a list of replacement options to choose from. Within a week, my replacement TV was sitting in my house. I could not be happier. Thanks SquareTrade!!

I made the mistake of buying 3 year SquareTrade coverage for my laptop from Costco. The screen stopped displaying last summer at 2.5 years old, so sent it to SquareTrade to be fixed. They sent it back "fixed"...yet it broke again after only 12 weeks. My son, who is a college freshman is now without a computer in his first semester. They sent out another box to do another repair, but instead of sending it to him at college as I requested, they sent it to my home address, more than 2 hours from his college. This had me really frustrated, as now it's going to be an additional delay getting him a working computer. So, after calling them again about this mistake FIVE days ago (as soon as it happened), they said they would send out a new box to his college address.

I always get a warranty for everything and I've always used SquareTrade. They give me what I need and submitting a claim was very easy to do online as long as you follow the little pamphlet they gave you. If you have any trouble, you can also do it on the phone. We got our pool through Toys R Us and SquareTrade covered the repair.

I bought several items at Sam's Club and it was brought to my attention that I could buy a warranty for them. I'm the kind of fella that likes to have everything insured, so I bought the SquareTrade warranty and it's the best money I've ever spent. I did a one-time payment, right then and there when I did the purchase. I had two phone calls with the SquareTrade CS. I had to make one with the initial claim and then I had to get some information. The reps walked me through the process and I had to write down a few things that I need to get. I called back and they very professionally and promptly handled the call and processed my claim. It was a pleasure doing business with SquareTrade and anytime that I'd buy from Sam's Club, where SquareTrade’s involved, I'd be a repeat customer. SquareTrade rocks!

I purchased a 4-year warranty with SquareTrade at Sam's Club on my Samsung TV. After having Comcast Xfinity installed the Samsung TV would disconnect from the HDMI input every night during the update process. Comcast replaced the cable box and HDMI cord but I still had the same problem. SquareTrade kept saying it was not the TV it was Comcast. They would not accept any responsibility. I have three other TV sets which I hooked up to the same Comcast cable box and had zero issues. Only the Samsung 6400 TV would not work properly. I had to buy a new TV (not a Samsung... never again a Samsung TV). I bought a Sony and it works perfect. Both Samsung and SquareTrade say it is not us and I need to deal with Comcast. Basically I got Ripped Off by SquareTrade. I did get Sam's Club to refund me the money I spent on the worthless warranty.

Great service. The people I dealt with on the phone were very helpful and Knowledgeable. All of my questions were answered very professional!! So far I love the new TV 65” LG. Only problem the delivery driver had wrong phone and showed up unannounced at 9am Amazon Chicago. A bit of communication breakdown.

Tayler was able to review prior notes which helped expedite the process of submitting the claim. There was no fuss or hassle. I received the email promptly. This was quite an easy process and I happy that I purchased the warranty for my children's tablets.

I had a great experience with the SquareTrade representative, Ashley. She was polite, professional and expedient with my time. The issue was resolved to my satisfaction. I would not hesitate to use or recommend SquareTrade in the future.

Called to send my computer to get fixed. Fan not working. It has been all most one month and I have not received a box to send computer. Called 8 times already with same answer. "Sorry we will send you a box next day overnight." No box yet. Worst warranty ever. I will never deal with them again. But I will be on their butts to fix my computer. Terrible company.

I purchased a device for a kid and got a SquareTrade warranty on it. The device fell so it broke and I had to file a claim. Filing it was okay but I didn’t like the idea of sending in the device first. I'm very skeptical and I don’t trust anybody. But they sent it back after about a week and it’s working so it was okay. I was happy and satisfied. They did a good job.

The first electronic device I had failed fairly quickly, so I thought of getting a SquareTrade warranty with the device this time. I purchased it through OfficeMax and I could recommend it for future purchases. I also filed a claim on the warranty which was worth $99 and they ended up refunding my money.

Placed claim for replacement phone since current phone had cracked screen. Been paying $2 per month exactly for this reason. This is the 2nd time I have needed to place a claim. Both times service has been excellent. Will definitely continue this protection plan for replacement phone.

I rarely purchase maintenance contracts because I don't want to spend a day trying to find the escape loopholes to keep from fixing the problem when I have a problem. I did purchase a SquareTrade contract on my Epson printer. The printer malfunctioned. I called SquareTrade and they answered my call and resolved my problem by sending me a refund check so I could replace my printer. The check came within 5 days. I could not have asked for better service or a quicker response.

This was my first time having to file a claim, but SquareTrade my transaction run very smooth and quickly. I did not have to wait a long time before someone answered. I submitted a copy of my receipt and within minutes I received a response letting me know the next step.

My experience with SquareTrade customer service representative was one of the best I ever have in that the rep. was very, very knowledgeable of the subject matter and did all he could to resolve my concern just within few minutes. You may want to have him training other members of your team.

The carrier representative thought I'd need only the Serial Number after they gave me appropriate contact SquareTrade phone number. However, I didn't need that number because the two companies were so organized that my ill phone was easily found and the courteous, competent agent (Kyle, I believe his name is.) gave me concise instructions of how to return the bad phone and how I'd receive the replacement, along with other pertinent info. Thanks to both organizations.

The TV was an expensive purchase so the warranty was a great investment for me. Costco offered SquareTrade when I purchased the TV. SquareTrade's reps were all great. They did the best they can and they quickly got things done when they said they would. They honored the warranty. There was no deductible or anything. They fixed the TV twice. The same thing went wrong the second time. The first guy either didn't do it right or the part was bad when he put it in. But the second time, it seems to be working fine, so far. They told me if it's the third time, they'll replace the TV.

Keep up the good work and send the check faster. Please speed up the refund process. Also I submitted the copy of the receipt when I registered my plan; why I have to submit it for my claim to get process again. Good customer and faster response. No complaints.

I had no problem explaining my problem; had my replacement phone in two days. Customer services was friendly and took all my information and explained what to do when returning the damaged phone. They thanked me and if I had any problems call.

After having these color-changing solar lights for about a month, they started to fail, one by one until almost half would not change colors and one completely stopped working altogether. I had purchased the warranty through SquareTrade (first time using them) and am SO glad I did. The process to put a claim in was simple and I received a refund in less than one week. I will definitely be using SquareTrade whenever I purchase an item and feel the need for a warranty or extended warranty. I am a real customer who has not received any endorsement. I have already purchased another warranty through SquareTrade for an item I purchased via a major online retailer.

My experience from day one was very positive. Everyone that I spoke were very professional and friendly. I am so impressed in how quickly you responded with my claim. The replacement TV arrived Wednesday. Thank you for your services.

The last guy that I talked to was very helpful. The guy before him was extremely unhelpful. He wouldn't listen to me and treated me like I was stupid. He sent me a remote control even though I said that was not the problem and then marked my case solved. The repairman was about the same, he put the new parts in the TV but said that wouldn't solve the problem because it was the remote that was the problem. I told him that the remote wasn't the problem and he ignored me. I am still not sure that the TV is fixed but it seems to be so far.

Technician here 10/25 and replaced two boards. He turned on the LG TV and left. In 20 minutes the set cut off the visual, and a couple hours later the audio went off. So, there was no change from before the technician came. It is likely the back light, and very likely the set needs replacing. Would appreciate prompt response. Thanks.

Broken printer – My customer relations person was amazing... He took very good care of my needs, I would always buy your insurance again. Thank you so much for being great at your business. Most insurance that you get you have to fight with them to honor their contract and your insurance did not do that. It was a pleasure to work with you all.

After my Cellphone went into the pool, I called my service provider to replace it. I was surprised that my phone was covered through/with SquareTrade! (I had forgotten all about it.) Between the two, I had a new phone and up and running within two days. It was fast, friendly, and professional. Perfect. What more could you ask for!

Printer that no longer worked within the 2yr plan. Received an email 10/20 that a refund was being processed and I would receive it in 1 business day. It is now 10/26 and it has not arrived. So what am I to presume?? Good experience or not so good?

Toshiba 55in TV: Sorry, I cannot give you the person's name but he was simply wonderful. In a timely manner, in a knowledgeable manner, in a courteous manner, in a patient manner, in a respectable manner, in a calm voice manner, in a sort of training manner... Unplug this, plug this (when I didn't know what he was talking about) and any other type of manner that you can come up with. I truly thank you and appreciate your kindness and understanding.

Local Repair Vendor desired to charge for repair. Only after follow-up with SquareTrade and appraising the Vendor of the process, did the Vendor finally agree to repair the item, without cost to the customer. Vendor should have understood the process.

The Service was very good, they asked what the issue was with the copier (Epson Workforce #7620). I explained all the issues with is, how I had been cleaning the heads and it never seemed to improve the quality of the copies. They went through all the items that could be done to fix the problem, and it isn't fixable, so they sent out a Reimbursement Check, and we received is 2 days ago. Thanks for the great service.

SquareTrade respondent quickly helped me try resetting the TV which did not work. Then he explained exactly how to complete my claim with pics and documentation. Parts were received within 2 days and repairman quickly made the repair. So happy for this service since it's the third Vizio TV under this one plan. Bravo SquareTrade!

How refreshing to have customer service and satisfaction be a priority. It was quick and easy to send in my phone and it was returned promptly. I was so happy not to have to buy a new phone at this time.

SquareTrade gave me a very professional service. They have a very good customer service team. There was a very quick turnaround time on the repair. There was a high level of repair service performed. I am pleased to give a grade of A+. I would use them again and would tell friends about the high level of service.

My laptop is 14 months old and quit working. I called SquareTrade 2 weeks ago and talked with customer service. The man said he would send me an email with a claim number and a box to ship the computer in. 5 days later nothing. I called again, got a nice woman on the phone, who sent me over to tech support. After working with him for a few minutes we did get the computer to come on- but still having issues. Said he was sending a shipping box FED EX. I have not received anything and it has been another week. Very unhappy with SquareTrade.

Taylor Rental delivered the aerator soon after I called to inquire about delivery and picked it up the same day. The problem that I had, was the engine speed was too fast for the movement of the aerator. When you slowed the engine speed down, the machine would stall every 50 feet.

Today marks three weeks of waiting for my laptop to be repaired. I have called four times with the same response. "We will call the repair facility and get a status." Repair facility replies via email with "Unfortunately we do not have an estimated repair date for your device". I asked to speak to a supervisor last night but was told the supervisor says he will call the repair facility himself but they are not currently answering calls. I was not allowed to speak to the supervisor. I have left reviews on other websites and received a reply saying they would reach out to me with answers. The only response was a random Amazon return of my policy. I do not know if I still have a policy with this return. I want my computer back... I don't even care if it's repaired. I will have it done by someone who is competent. You are costing me time and money.

Sent my PC in for repair; when I received it back (late) the repair slip said no parts replaced/repaired - OS reinstalled. I had to spend 5 phone calls online with them and Microsoft to activate Windows, when I rebooted got the message "Your PC/Device needs to be repaired. The Boot Configuration Data for your PC is missing or contains errors."

I purchased a bluetooth and the warranty offered from SquareTrade. 2 months later the flip that turns the unit off and on broke. The product was sold by Amazon and not another company. I had a difficult time contacting Square Trade who said that they consider the flip breaking accidental and I'm not covered, they refunded my $6.18 payment. So I'm out a bluetooth. It is much better to buy the products that you want locally with the warranty like at Best Buy. There is no problems to honor warranties. I have purchased several items and the warranty from Amazon with Square Trade. It is a rip off because if you need it it is useless. I have a slow cooker with the warranty. I will not waste my time contacting them if it goes out. I have learned my lesson.

In January 2016, I purchased four (4) 2-year extend warranty protection plans for our family iPhones. The plans indicate "continuous coverage follows when you upgrade phones". So, one of our phones was upgraded in September 2016 and in October 2017 (1 month out of iPhone warranty), the phone stopped working. Sprint and Apple store were unable to repair as there were numerous error messages, indicating it was a hardware issue and would need to just get a new phone. Contacted SquareTrade and submitted a claim by providing the receipt. Claim was denied as the agent said the plan needed to be purchased within 30 days of the purchase of the phone. Obviously, their statement that "continuous coverage follows when you upgrade phones" is not true. I have since canceled the other phone contracts where we have upgraded our phones and will never use SquareTrade again!

Car stereo equipment sucks nowadays so you've got to get a warranty to protect yourself. SquareTrade was offered to me and I got it for a one-time fee.

I purchased a SquareTrade policy for my iPhone 6+ in December of 2014. In December of 2016 a few days prior to the end of SquareTrade contract I had an issue with my phone that required a repair. I contacted SquareTrade to start a claim. They requested the IMEI # of the phone which I gave to them from the back of the phone. The representative told me my phone no longer qualifies for warranty as the IMEI # had changed. I had not changed phones to led to this IMEI # changing only had the glass repaired by Apple in Oct. 2015, at which time I successfully submitted a claim to SquareTrade.

We often acquire SquareTrade for our electronic devices at Sam's. There was an instance when we couldn't find the receipts and any history of our warranty. We were looking for a SquareTrade on the ice machine and we couldn't track it down. The representatives said that we had no SquareTrade, although we have 12. Then, we were able to identify the different items we had covered. That was difficult for us because we have good records. It was logged under the wrong email, and once we figured out what email the items were being kept under, the reps were able to track down all our purchases. And we didn't even need a receipt. They tracked it and they sent us a check for the ice maker within a matter of 8 to 10 days. That was the second claim we've had, so we're thrilled with SquareTrade. It works well.

I purchased a computer on August 30/2016. They push me to buy the scam company warranty called SquareTrade for $99 so my computer would be covered 2 yrs. then some months later the computer started having problems. Staples no longer wanted to accept the computer back so I called the warranty. I had to wait some months till they accepted to fix. They changed mouse pad and keyboard then one more month later computer shut down. They claimed they used more money than total cost from computer fixing keyboard and mouse pad that's why is not covered anymore. This is ridiculous if just changing keyboard and mouse pad instead refunding money and get new computer without problems. Now computer is no working and they stole my money 465 just one year for computer. They are thieves. Not mentioned I'm so angry buying damn computer in Staples instead Costco.