The Keystone School

The Keystone School Reviews

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Overall Rating1.2 out of 5
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The Keystone School Reviews

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Reviewed Aug. 31, 2023

I had to retake Algebra and the stupid thing would overlap, leaving me unable to finish the question. The worst online school ever! I personally would rather retake the class than deal with the horrible site. Another thing is are the tests, sometimes I wouldn't even touch to retake button and it would tell me to wait for one minute.

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Reviewed Aug. 18, 2022

I'm taking Keystone individual courses. I unfortunately lost a vast majority of my credits due to moving and this school offers individual credits. At first it was confusing to navigate, but once you get the hang of it, it is easy. I saw a lot of other reviews mentioning that they struggled with credit transfers to public schools. The only way to avoid this is contacting the counselor and CONFIRMING the classes you'll be taking will fall under course codes in your state. Yes, some of the courses are vague but the communication towards teachers are significantly more easy than what other reviewers said. They must have changed their policy.

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    Customer ServiceStaff

    Reviewed March 22, 2022

    I did the U.S. History course and I went in to check my grade and it still said I had 7 assignment that weren't submitted. I submitted the assignments and the teacher refused to grade them. It's been four months and my course finally expired and the teacher still did not go in and grade those assignments. The transcript was sent to my school as 'withdrawn'. I have called them 7 times to get those assignments graded or at least to be given some help as how to do them, and when I called them again about my transcript they did not even answer the phone. The writing assignments are absolutely impossible and some of the assignments are just straight up ridiculous I will NEVER be using this company for myself or recommending it to anyone else again. I would give 0 stars If I could.

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    Customer Service

    Reviewed Sept. 30, 2021

    The most frustrating thing about Keystone School is that they don't answer the phone, they're stubborn, and tech support is horrible. I was on hold for like two hours one day. It was in the morning so I fall asleep after hours of being on hold then I woke up two hours later and I was still on hold. How ridiculous is that I'm pretty you're able tell my frustration. I don't usually give bad reviews nor go out of my way to write complaint but I had enough.

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    Installation & Setup

    Reviewed Sept. 28, 2021

    Everything about The Keystone Online School is worst. It takes 5 to 8 seconds to go to next page, many errors and links not doing anything, each section broken down to too many pages, terrible instructions. Youtube has better explanation. Organization and navigation of browser page is terrible. They basically took a bad text book and put it online. It would be better to just read through a textbook than use the online course. The online part doesn't help you at all, it's actually an impediment to learning. If you are thinking about this, don't do it.

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    Reviewed Sept. 27, 2021

    First year of Keystone I hardly noticed any problems except when in Art online my teacher did not grade my assignments. I wrote the school going through the usual bot messages until someone finally responded. A teacher apologized and immediately switched my teachers. I was happy to get that fixed. Until I found out in changing teachers it puts me back to the beginning of the class again.

    This year they have reported that they have discontinued math lab. Math lab is where the teachers when you have trouble with something actually teaches you. Though they specified free tutoring in the subjects when you buy, I was told since math lab was gone and I would have to pay for a teacher. Oh, but their solution for that is peer tutors where a whole bunch of kids who don't know what to do try to help each other out.

    Art though you spend a lot of money. They send you no materials to make the art. Lessons are so repetitive that it causes great disinterest. Teachers seem so busy that they can't help, or even send a message even though I am pretty sure they just grade your work. There is constant maintenance. I honestly think that I might as well be in public school. At least there the teachers help. I would not get this school unless somehow you can do everything without help at all.

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    Reviewed Feb. 19, 2021

    This school gave my family and I false information about graduation requirements. When I started they told me I needed 5 general credits with Keystone to graduate. I started with them and am ready to start my next classes to complete the 5 credits. They now tell me it is a 1 full credit requirement per subject which I do not need, I finished the other subjects in order to graduate by law but they are now saying I need to take more classes because I do not have a full credit in Science and Math even though I finished those through keystone but the rest of it was finished through a different school. The lady we spoke to did not even know that you need 1 full credit in each subject until she talked to her colleague. Now it I may not be able to graduate on time because MULTIPLE people gave me false information who are representatives of keystone.

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    Reviewed Sept. 11, 2020

    This institution is composed of fraudsters, swindlers, con men, and thugs. They collaborated with one of their student to steal $280 from me through one of the online service providers. When I emailed them reported the case, they told me they will look into the case. They requested for evidence which I provided. Afterwards they told me there is nothing they can do about it. Deal with them or anyone from this institution at your own peril!

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    Reviewed June 26, 2020

    If I could show the evidence I have here, I would but in short I have had the worst time with Keystone. They give the most taxing and lengthy assignments and plagiarise a lot of their test questions, too (most of which are at least a decade old at this point). And that doesn't even begin to describe my frustrations with trying to contact the so called "teachers" behind the scheme. If you want to do that you will have to go through multiple bot emails, dig through their site and say EXACTLY what they tell you to say to these bots, and then get a code you're never even told about to then finally get in contact with a human being.

    I only managed to do so probably because of my own stubbornness and would definitely not recommend trying that. In short, if I could upload my images as proof and give a rating lower than 1 star, I would. But at the very least I can confidently say to NEVER trust your own or your children's education with this awful excuse for online education.

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    Reviewed Dec. 21, 2019

    For my freshman year of high school I had to attend online high school since I would be moving to a different country. Since I was moving to Panama I had to do the international program. If you're considering the international program I highly advise against it. Each course I took had errors in the program itself. Especially the English 1 print program. Many assignments were misnumbered, incorrectly titled, or unorganized to the point that I had to call the school to finish various exams. Also I was provided with zero art materials even though I was enrolled for a Fine Arts course. Keystone expected me to pay for all the required materials out of pocket. Another problem I had with keystone is how TEDIOUS and REPETITIVE the assignments are. I could go on with the numerous issues I've had with this excuse for an online school but to summarize my experience I would say never enroll into the keystone school especially the expensive international program.

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    The Keystone School author review by ConsumerAffairs Research Team

    The Keystone School is a private, tuition-based online school. Started in 1974, The Keystone School was one of the first in the industry to develop distance learning and online schooling. The Keystone School has had students from all 50 states and nearly 100 countries.

    • Enrollment options: The Keystone School allows students to enroll in grades K-12 for a comprehensive education or to simply purchase individual course modules to supplement another schooling program.

    • Flexible tuition: Students who enroll full-time can receive a discount. There are also discounts for military families and those with more than one student enrolled. Discounts will only be applied if enrollment is done over the phone.

    • College acceptance: Students with Keystone diplomas have been accepted at all types of colleges including prestigious institutions such as New York University, Dartmouth, Duke, Notre Dame, Stanford, Yale, Rice and West Point.

    • Accreditation: Keystone is accredited by AdvancED/Northwest Accreditation Commission and the Middle States Association of Colleges and Schools.

    • Student support: Keystone offers many ways for parents and students to get support, including access to teachers, learning coaches, counselors and staff. There are also class discussion forums, clubs, and social media pages.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    The Keystone School Company Information

    Company Name:
    The Keystone School
    Year Founded:
    920 Central Road
    Postal Code:
    United States