The Keystone School Reviews

I enrolled my daughter in Keystone/K12 on May 19, 2026. Today is May 28th, and her classes have still not been loaded into her account. Since enrollment, I have called multiple times and experienced consistently poor service: My first call resulted in being transferred to an unrelated Medicare line. On the next call, a representative assured me the classes would be loaded within 24 hours. They were not. The following day, I was placed on hold and transferred back to the main voicemail menu, effectively ending the call without assistance. I then reached a Level 2 associate who stated the account had been escalated and that classes would be loaded within 48 hours. She also promised a callback or email update. No follow-up call or email was ever received. I was also told that Manager Heather would follow up. She never did.

I enrolled my son into two credit recovery courses over the Summer and they were completed and credited to his transcript with no problems, so I decided to enroll him into one more course for Health recovery in November during Thanksgiving week so he could knock most of the work over the holiday. He could not access his course all week. I called the school and was told to allow up to 72 hours. We continued to receive an Access Denied message for two more weeks so I requested a refund. I called several times and sent an email request. I still haven't received an email or follow-up call back two months later.

The rest of these reviews are completely correct. This must be the worst school available. The on line curriculum is quite good, but that is the ONLY thing. The tech support is worthless. They did a platform change and it's even worse. Nothing gets across. I have spent hours and hours on the phone. Nothing happens. Now I want out and they can't process the reimbursement. My only goal now is to get out.

I was looking for a good quality curriculum that provided feedback and some online meets. When I was looking into Keystone that's what they advertised. I have no problem with sticking to a schedule. I have no problem with most learning being online but there has to be some meets or feedback for proper clarification- it's kids trying to learn, not adults doing the teaching. The role of the adult cannot be to do research or read everything to find out answers. In that case I would not need to pay and would just get the books myself! For free!

THIS SCHOOL WAS THE WORST SCHOOL ON EARTH. Per the words of my 12 yr old! I agree to some degree. The work can be hard and difficult, and never explained well! If they don't like the way something was presented they'll send it back. You have to have everything turned in or you won't get credit for the course! Stupid rule to us! The work seems to gear towards college students for 6th grade! He's now in 7th grade but we're still trying to finish up 6th grade work as well! I must note, he's back in Public school, however, if I ever do home school again I'll go back to buying the school books and doing the work ourselves! This wasn't worth it to us!

My son had attended private online HS since 2016. However after 4 years Keystone online refused to accept prior private academic credit. Connections Academy and private Pearson Academy both confirmed his credits validity, however, Keystone refuse to accept credits stating they were duplicates. This poor kid had finished 4 years worth of courses in 2 years hoping to catch up and now they advised us he will not get a HS diploma after all of these years. I paid nearly $8K for this academy. He does not have enough credits. I scheduled him for GED in September already, but I was wondering, if I can file possible civil litigation? They really ripped us of and left him with no HS degree. I have all official credits from Parchment.com. I would like to sue Keystone. Have a consultation with attorney already.

I had two children enrolled at Keystone this year (7th grade and 9th grade). I don't think this program is meant for children with academic difficulties as your assistance will be needed either way. I don't think it's a program for Homeschool if you are thinking "self pace". While it is advertised self-paced Keystone is a very demanding program and you will need to keep at a certain pace and schedule if your goal is to finish it on time (following a regular school year). Our goal was to come back to school (private school). In order to do that you need to keep in mind the pacing at which Public (magnet/charter) or Private school are expecting you to provide information (such as teachers and director/counselor recommendations, report cards, transcripts, testing and classes certifications).

I truly wonder what these teachers and administrators are doing sometimes. I'll turn in all assignments by the due date, even several days before. Sometimes, not even one single assignment will be graded, so you have to get an extension for the teacher to grade it again. Also apparently the due date is also the due date for the teacher to finish grading? It makes no sense. A due date is when you have to turn in your assignments by, finish your work by. The teacher should not be locked out of even looking at your assignments (what I was told on the phone) on the day following your due date?? Another thing, I'm not sure why there even is a multiple point grading scale. If I don't follow all of the requirements for FULL CREDIT (not any of the given partial credit options) I am endlessly reset to do the assessment again and again. This is not learning, it is busywork.

I will never again use this school for my 6th graders! The amount of work they require is ridiculous and they make the quizzes and tests impossible to understand. The questions answers to choose from are so similar, that as a parent I couldn’t even figure most of the answers out. Don’t get me started about the amount of papers they have to write in Language (also one in History) and the fact that they have sixth graders studying Shakespeare’s Twelfth Night is ridiculous!!!

This website help their family break apart not learn. My 11 year old daughter and me had a fight about how to do this and that and it was all over the place. This website is horrible. Don't put your kids in this school. Put them in regular school or another home school website.

They charge all this money for an online course, and then the website is insanely slow, no matter how good the internet connection is. It's like going back to the dial up days, or worse! It's frustrating enough that the Algebra course is very difficult to follow for my son, but the website speed makes it truly miserable.

The teachers are totally useless, if you ask a question they just try to push you away and answer the quickest way possible, so you end up sending 10 more emails trying to get an actual response. Then on top of that the courses are ridiculously difficult, I asked a tutor to help me with math and I still got a 40%. There is literally no reason for the courses to be this difficult and not to mention the interface is completely terrible. It is difficult to use to say the least.

I had to retake Algebra and the stupid thing would overlap, leaving me unable to finish the question. The worst online school ever! I personally would rather retake the class than deal with the horrible site. Another thing is are the tests, sometimes I wouldn't even touch to retake button and it would tell me to wait for one minute.

I'm taking Keystone individual courses. I unfortunately lost a vast majority of my credits due to moving and this school offers individual credits. At first it was confusing to navigate, but once you get the hang of it, it is easy. I saw a lot of other reviews mentioning that they struggled with credit transfers to public schools. The only way to avoid this is contacting the counselor and CONFIRMING the classes you'll be taking will fall under course codes in your state. Yes, some of the courses are vague but the communication towards teachers are significantly more easy than what other reviewers said. They must have changed their policy.

I did the U.S. History course and I went in to check my grade and it still said I had 7 assignment that weren't submitted. I submitted the assignments and the teacher refused to grade them. It's been four months and my course finally expired and the teacher still did not go in and grade those assignments. The transcript was sent to my school as 'withdrawn'. I have called them 7 times to get those assignments graded or at least to be given some help as how to do them, and when I called them again about my transcript they did not even answer the phone. The writing assignments are absolutely impossible and some of the assignments are just straight up ridiculous I will NEVER be using this company for myself or recommending it to anyone else again. I would give 0 stars If I could.

The most frustrating thing about Keystone School is that they don't answer the phone, they're stubborn, and tech support is horrible. I was on hold for like two hours one day. It was in the morning so I fall asleep after hours of being on hold then I woke up two hours later and I was still on hold. How ridiculous is that I'm pretty you're able tell my frustration. I don't usually give bad reviews nor go out of my way to write complaint but I had enough.

Everything about The Keystone Online School is worst. It takes 5 to 8 seconds to go to next page, many errors and links not doing anything, each section broken down to too many pages, terrible instructions. Youtube has better explanation. Organization and navigation of browser page is terrible. They basically took a bad text book and put it online. It would be better to just read through a textbook than use the online course. The online part doesn't help you at all, it's actually an impediment to learning. If you are thinking about this, don't do it.

First year of Keystone I hardly noticed any problems except when in Art online my teacher did not grade my assignments. I wrote the school going through the usual bot messages until someone finally responded. A teacher apologized and immediately switched my teachers. I was happy to get that fixed. Until I found out in changing teachers it puts me back to the beginning of the class again.

This school gave my family and I false information about graduation requirements. When I started they told me I needed 5 general credits with Keystone to graduate. I started with them and am ready to start my next classes to complete the 5 credits. They now tell me it is a 1 full credit requirement per subject which I do not need, I finished the other subjects in order to graduate by law but they are now saying I need to take more classes because I do not have a full credit in Science and Math even though I finished those through keystone but the rest of it was finished through a different school. The lady we spoke to did not even know that you need 1 full credit in each subject until she talked to her colleague. Now it I may not be able to graduate on time because MULTIPLE people gave me false information who are representatives of keystone.

This institution is composed of fraudsters, swindlers, con men, and thugs. They collaborated with one of their student to steal $280 from me through one of the online service providers. When I emailed them reported the case, they told me they will look into the case. They requested for evidence which I provided. Afterwards they told me there is nothing they can do about it. Deal with them or anyone from this institution at your own peril!

If I could show the evidence I have here, I would but in short I have had the worst time with Keystone. They give the most taxing and lengthy assignments and plagiarise a lot of their test questions, too (most of which are at least a decade old at this point). And that doesn't even begin to describe my frustrations with trying to contact the so called "teachers" behind the scheme. If you want to do that you will have to go through multiple bot emails, dig through their site and say EXACTLY what they tell you to say to these bots, and then get a code you're never even told about to then finally get in contact with a human being.

For my freshman year of high school I had to attend online high school since I would be moving to a different country. Since I was moving to Panama I had to do the international program. If you're considering the international program I highly advise against it. Each course I took had errors in the program itself. Especially the English 1 print program. Many assignments were misnumbered, incorrectly titled, or unorganized to the point that I had to call the school to finish various exams. Also I was provided with zero art materials even though I was enrolled for a Fine Arts course. Keystone expected me to pay for all the required materials out of pocket. Another problem I had with keystone is how TEDIOUS and REPETITIVE the assignments are. I could go on with the numerous issues I've had with this excuse for an online school but to summarize my experience I would say never enroll into the keystone school especially the expensive international program.

My son enrolled in 12th grade. We went through the process of getting all his credits recognized and the admission person helped us a lot, always available. Then after one year, my son was not finished because of his career and I was in contact with the head of school and she found the best way to make sure my son can finish high school. I recommend this school to any family with a child who has a career and cannot follow a presence school program. We are very thankful to Keystone School!

I took AP Statistics through Keystone because the course would not fit in my schedule in my high school. I felt that the material was very outdated, and the computer-graded quizzes contained so many typos and missing graphs that I constantly received poor grades on them even when I understood the material. When I tried to contact the teacher to get these fixed, there was no response. I took ten other AP courses and exams in high school and received a 5 on each of them, but for the AP Stats exam I received a 3. I would not recommend this course.

If you are thinking about using Keystone high school recovery credits, don't do it. The credits will not transfer and Keystone will not provide a transcripts which is what is needed to transfer the credit. Think about it this way, my Texas high school rejected the credit, as a last option I called to inquire about transferring the credits to their own program Keystone online high school, and they will not accept their own credits? DO NOT WASTE YOUR TIME OR MONEY.

You may think your high schooler is a great learner and good self starter but no amount of efficiency in either of these things can stand up to Keystone's general lack of communication and confusing class structure. Coming from a normal, physical high school, I had structured my previous high school years in a vigorous manner so that my senior year would be simple. Even though I needed only 2 more credits to graduate, Keystone required me to take 5 courses with them off the bat. They did not send me my book for one of my courses and when I realized that fact at the end of the year, they refused to allow me to graduate with them (despite taking 5 courses).

I am halfway through 8th grade with The Keystone School. I am only enrolled in history. For starters, the history is ALL about the US and I already learned all this stuff in 6th grade with a different school but that was expected. The layout is semi confusing and hard to navigate. Some things are missing or not explained well. When you are in one of those scenarios and try to contact support they get back to you with two words or once a completely blank e-mail!! There is one essay a week with one subject... I can't imagine being in 6 subjects! When we called them before I enrolled they promised me my own teacher and when I enrolled there are 3 general teachers that reply to inquiries half-hazard. I gave two stars because the actual curriculum was fine. It is the service I am dissatisfied about.

My daughter suffered severe bullying in regular H.S. to the point she spent several months in a hospital recovering from attempted suicides. The last one was horrific. We were optimistic about The Keystone School. We waited 2 months on the "waiting list" for the public option but after my daughter started missing almost a full school year I found the "private" one. It cost as much as putting my son through his first semester of college. The "help" answered but when web pages froze when she tried submitting assignments we called her teacher. Her teacher told us to call Tech Support. Tech Support told us to call her teacher.

Son Submitted assignments and assignments were deleted. He redid them and screenshotted the Submission Screen and it shows all were submitted. The Customer Service Rep says they reset the assignments because they weren't done. They are a bunch of liars. Poor Service. You can't get a Supervisor or manager on the phone and they wonʻt return calls. A waste of money. Find a better solution.

This is the worst experience we have had in a long time. It is hard to move around in the system and almost impossible to send the work in. The work does not get recorded about half the time. If my granddaughter calls, they treat her as a liar. If I call, they treat me as an idiot. There is no competent information technology support and the attitude of those they have is rude and arrogant. I have sent papers in four and time times and they do not get registered, or only one page goes through. When you ask for help, none is forthcoming. Don't send your child here. It is a demoralizing experience for them and for you!

When I first considered this option the person who signed my child up assured me that each child has a student advisor, requires no parental help and can be submitted from any computer. First we never got any sign on info or class info until WE called and asked for it. Next, in October 2018 I called to find out why his student advisor hadn't reached out to him. He's struggling. I was told there is no such thing. It's all parent and child. Then we find out that 2 months of assignments that he submitted on a laptop were graded but lost. We have a copy of the grades. They won't honor it. We have to have our computer taken apart for them. How could he have gotten these grades on their site? He was given a warning for violation of policy and we did the class they required on June 30, 2019.

We enrolled my daughter in her junior year online with Keystone as we were in an area of the country where she wasn't feeling safe and supported at her bricks and mortar school. We weren't sure if she would like it, so I told her not to open any courses she wasn't sure about (per the instructions of the agent who registered her). When we decided it wasn't a good fit, they then told us we had to PAY FOR THE COURSES WE HADN'T OPENED because their money back guarantee only applies to courses you have worked on. It makes no sense. Six years later they still have debt collectors coming after us. Avoid them like the plague.

When my child enrolled we were under the impression that the work load would be similar to a public high school. This is not so. In a geography class my daughter did little actual geography and project after project on top of quizzes, exams, discussion posts etc. She was writing papers on World Economy and things that my son was actually doing in his college level economics course. When she moved on to her English class the first thing she read was, “This is going to be harder and more work than a public school English course.” It was also very disheartening that they offered us no refund when we paid for four classes and claimed not enough assignments were done monthly. I would not recommend this program. It was so unrealistic to expect of a freshman just getting their feet wet!

I sent Keystone School the following email about my son's experience in their sixth grade math course. The course design itself is poorly done and difficult to navigate. For example, a sixth-grade student has to both discover a written assignment and then go to a link called "Classroom Resources" to get the *actual* rubric, when there is an assignment rubric right there which is not the one that is used. This is cumbersome even for adults, much less a middle schooler. There is not enough just plain good old math practice at solving problems. The lesson slides, where content is presented, is assessed by a *five-question* lesson check. These 5 questions are not always a thorough assessment of the concepts covered.

When I initially signed my daughter up I was aware that after 30 days refunds would be based on percentage of course completed; what I was not aware of is that the student has to submit 1 assignment per 30 days and if they fail to do so it totally voids the refund policy. My complaint is that they do not state this in the refund policy, but separate it out under student activity policy making it difficult to actually connect the 2 policies. I was told that even though my daughter only completed 6% of the class I do not qualify for any refund because she did not submit an assignment within the first 30 days. I would recommend finding other options as the format of the course was confusing and the directions unclear, even my other children's online college courses give more information and guidance.

They do not care about your child's education! They lost my daughter's homework. School reps talk bad about the school to the parents! They only want your money! Don't waste your or your child's time!

We love the Keystone Online School. It has brought so much knowledge to my daughter. Recommend it to anyone considering private online school. It is difficult, but worth it! Much better than any regular public school.

I have been homeschooled my whole life! I switched from K12 to Keystone after a long time and I love it. Great education is provided for a reasonable price per course ratio, and although assignments are long and tedious, I feel like I learn something new and significant from each one of them.

I've been Homeschooling my whole life, but recently they ran out of spots at my usual school. So, I transferred to Keystone to finish 7th Grade. Here's the problem: they overwork us. I know, I know, You might be assuming that I'm a Lazy bum who just doesn't like school. However, they give us papers and papers and papers of work to do, telling us to search (Without giving us any information, other than definitions. )about the topic, with only a week to do it. When I say papers, I mean an essay, and maybe 2 or 3 paragraphs a week, in ONE subject. Now, If I was a genius, who didn't mind the brain sucked out of her, Then I would be alright with this. However, I'm not.

Worse customer service ever. I tried to sign up online for my son to take a credit recovery class and it was impossible. Try to get help online and the person online support was useless. Got someone on the phone on a Monday after waiting for 45 minutes and it took them forever to get on the phone. Stated they will send me the information the following business day and I had to call them a week later to get the info for my son to start the class. I decided to withdraw my son because of the horrible service and they did not withdraw any of the money. They kept the $160 I paid for a class that my son didn't even enrolled in. I call that stealing.