Laurel Springs School Reviews

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About Laurel Springs School

Laurel Springs School is a fully accredited online private school with 30+ years of experience in virtual learning. It offers a self-paced curriculum accessible 24/7 from anywhere in the world. Laurel Springs School is an option for K-12 students worldwide, including international and military families, athletes and performing artists. The course catalog features 240+ college-prep courses and 160+ NCAA-approved courses. Students can also participate in 30+ virtual clubs, in-person field trips and meetups, take on leadership roles and attend on-site prom and graduation. Full-time students build 1:1 relationships with their teachers, academic advisor and counselor, receiving personalized attention and support.

Pros
  • Supportive and responsive instructors
  • Flexible learning pace and schedule
  • High-quality and diverse curriculum
Cons
  • Poor communication from the school
  • Dissatisfaction with refund policies
  • Inadequate support for struggling students

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Laurel Springs School Reviews

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    Customer ServiceCoverageSales & MarketingPriceRatesValue

    Reviewed March 9, 2026

    I am a current student at Laurel Springs, and I am writing this review because quite frankly, I'm disappointed with the curriculum. I transitioned from a public school setting to this online setting for reasons which I will not disclose, but the teaching does not meet the price. Most support emails go unanswered and ignored, the learning system interface and programs that they use are all horribly buggy and require you to re-login practically once per hour, and the communication from teachers to students is poor as well, with what little communication that does occur usually being through prewritten emails.

    Most classes are 2 semesters long, but that is only due to the pacing of the content, as they provide just as much information as my old school could cover in one semester, with assignments being overly lengthy for what they actually cover. The school also does not provide any specific services unless it is fully required and only digital. You do not have a personal school email, and most classes require you to spend ADDITIONAL money on resources that are either not needed or should already be provided. They also advertise fostering connections between students, but the extent of that is really just the occasional discussion post within a class. For the money and time one has to put into this school to get credits, it's just not worth it. Even Khan Academy's free lessons provide a more in-depth learning experience with better pacing.

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    Lula increased rating by 2 stars.
    Maintenance
    After a positive interaction with Laurel Springs School, Lula increased their star rating.

    Reviewed Feb. 11, 2026

    I love the stuff you learn but it is hard sometimes because you get really stressed have more breaks laurel springs! I also am very anxious and whenever I go to that school I get so so so so stressed!

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      PricePunctuality & Speed

      Reviewed Nov. 25, 2025

      Read for Middle School language, otherwise ignore. This (2025) was the first year that Laurel Springs offered American Sign Language to middle school students. The only difference is that they slowed down the course, so you get only half the content. For this they charge the same as they charge a high school student for the full course. I can't be certain that this policy applies to other Middle school language classes, but beware.

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      Reviewed June 27, 2024

      The English and Math classes are unrealistically complicated, especially for an autonomous learner. My son's English tutor hadn't even encountered some of the content in her career and said that a lot of it was obscure. Much of the Algebra 1 content was college level and not necessary to know going into his Freshman year of a conventional High School. They tell you that you can work ahead by several weeks. This is just not true for all of their classes. Some of them, such as History and PE/Health, are not open or available for working ahead. The biggest downfall was that the school lost his English final exam. They told us in the middle of the summer that he never completed it, even though I witnessed him finish it before the deadline. They're requiring him to retake the final, even after I insisted that I saw him do it. Maybe this school is nice for some people, but not us.

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      Customer ServiceRefunds & Payouts

      Reviewed Aug. 9, 2023

      The best part of the experience was what we were promised: live video teaching that my child could re-watch and assignments she could complete at her own pace. What we got was reading material and online tests. For $900 per elective, we were less than impressed. The worst part is when I requested a refund, all my messages, emails, and voice-mails were ignored... for 6 weeks and counting. Every time I file an incident report, they close it and tell me it's been resolved. How has it been resolved if no one has ever contacted me? I feel like I've been swindled.

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      Staff

      Reviewed June 24, 2021

      This school may be good for some but I have had a terrible experience. I haven’t learned a thing and when I am clearly having trouble instead of helping the teacher gives me a zero and says redo it. In their comments they say that “You completed all the parts of this activity very well but I don’t like your phrasing”. This is not how you teach kids. That's not helpful. Try helping. And don't even get me started on how hard it is to learn a foreign language without a teacher and math. Overall terrible experience. Don't recommend to anyone.

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      Customer ServicePriceRefunds & Payouts

      Reviewed May 25, 2021

      My son's custody was transferred to me via court order. At first the school was cooperative. After five weeks all of a sudden my son and I were unceremoniously terminated from accessing his account. I sent various emails to his supposed support coach as well as the school in general to no avail. Now they refuse to accept a request for a copy of his current transcript so he will most likely be forced to either have to repeat 7th grade or hope his new school makes an exception until it's sorted out in court. They actually sent me an email stating my ex-husband would need to give written permission for my son to access school, apparently it is the 1930's and worse; is it negates the entire point of the court order provided. But either they can't read or prefer patriarchy to stand.

      Have never in my life dealt with a school like this. It's ridiculous and extremely hurtful to the children who are caught in their trap. Also the school is mediocre at best. Their math is of course common core which is already terrible but the rest of the classes are not any better. My son is switching to Sanford University's online school instead. I highly recommend it. At least when they graduate they will have something worth the paper it's printed on. Their program is also online but a class apart from this public school masquerading as a private one. Save your money. You're not getting what you're paying for.

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      Customer ServicePunctuality & SpeedStaffRates

      Reviewed Aug. 13, 2020

      As a military family facing many moves and uncertain timelines with deployments and DETs, education for our young and very active little boy was a large concern. We wanted to have him start his educational foundation in a positive environment where it will always provide the stability for educational success (the paperwork completed for us too). His home environment is something he doesn't always understand and with limited family support (due to duty stations being far from family), we needed some stability educationally. We enrolled him in kindergarten, project based and we LOVED the program. Now he's in first grade and they no longer have the project based program, so we enrolled him into their computer based program. From the assistance of his (beyond amazing teacher- Mrs. Lewis) and his advisor, we have the perfect team I can call on for assistance or questions.

      Do you want a school that will give your child(ren) the building blocks of success? This is a school that will do that. Do you want to leave your child to their own devices without following their educational successes/failures? This school may not be the choice for you. They give you everything possible to make your child successful, but that requires work from the student, and the parent to be a participant as well. The courses are organized in a way that's understandable and helpful in the learning process. You can progress more quickly or slowly. So that is good if you want to progress more quickly to prepare for time off. I find it interesting to see parents giving a negative review to a school when their child didn't do the work or waited to the last moment to do the work. Do they not discuss school at all with their child(ren) ever? They just assume their child is doing everything for months without any followup?

      As long as you're slightly invested in your child's success, just follow the school's program steps and your child will learn and be successful. The teachers are in often contact, but they're not going to micromanage your child. I've yet to see any teacher anywhere do that, online or "brick and mortar." There are many reminders in the system, so I have no idea how these parents are frustrated with the "lack of information" they've received. If you just log on there are timelines and calendars everywhere/on everything in the system. Want quality education that will set the foundation for success and learning, go with Laurel Springs. We have been extremely satisfied and find the teachers to be apart of our daily lives just like attending a physical school. I can't imagine navigating our military lifestyle and COVID without them. They're awesome!

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      Punctuality & SpeedStaff

      Reviewed July 17, 2020

      We signed our twins up at the very onset of Covid-19 Shelter in Place. Our boys had completed Mandarin 1 at a Junior College so we signed them up for Mandarin 2 thinking this was logical. We told the Admissions coordinator that they had taken Mandarin 1 at the JC, never were we told that Mandarin 2, at a High School would not count towards their foreign language. We found out a couple months later when we told the Counselor at the at the boys High School.

      When we approached Laurel Springs telling them a mistake was made, on all of our parts and the class was not going to count, they refused grant any form of credit, not even 50%. I just feel due to the circumstances of the world being turned upside down and everybody trying to scramble to find solutions, they could have been a little more understanding. Bottom line is they should have some form of screening before kids sign up for any class. We did tell the Admissions Coordinator on our first conversation, but apparently they are not knowledgeable of the necessary course work kids should take. We are out $2700 for nothing.

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      Customer ServiceSales & MarketingPrice

      Reviewed Feb. 15, 2020

      There are better options for homeschool that are free and won’t cost you five grand per year. Material is not put together well. Little continuity with lots of random facts to memorize for a test. No social interactions whatsoever other than online texting. They advertise lots of student connection but Don’t expect anything other than online chat rooms. Way too little for them when you pay. Teachers have crazy office hours. 5 AM to 7 AM in the morning or 7 to 9 in the evening. Teachers have other jobs and do this part.

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      Laurel Springs School
      Response from Laurel Springs School

      We’re sorry to hear that Laurel Springs didn't meet your family’s expectations. Your feedback is extremely important to us, and we would be happy to discuss your concerns. Please contact us so we can discuss further.

      Customer ServicePunctuality & SpeedStaff

      Reviewed Dec. 13, 2019

      I have three daughters and each is close in age. I never thought I would do online school. After finding that each child had needs that could not be met in their schools I started to look into online schools. I did all my homework and found that this is the best online school private school. It offers you a fully accredited and quality curriculum. My children needed the flexibility to do ballet.

      With gifted children it can be a challenge as they dont fit in the normal box. This team is specialized in working with gifted children and is prepared to help you. The iclasses that are interactive & in-depth learning opportunities. They have writing and math labs for help and tutoring. The teachers respond quickly and really get to know each of my girls. They care and are encouraging and teach them to master each subject. The symposiums are amazing for kids. They to get to talk with peers about amazing speakers who talk to them. They are exposed to new ideas and critical thinking skills. Each of my children in the span of two months has improved in all areas. If you are looking for a school that understands gifted children you are in the best place for your child.

      You do need to make sure you listen to the onboarding tutorial as it is key to get emails and communication. To take advantage of the full programs offered.

      Thank you to teachers, student counselor and everyone who is part of this amazing school. I never realized how much children can learn in a self-paced environment. They can slow down or speed up depending on their needs, not a classroom. From computer code, foodie, photography, chess, and many more club opportunities you will find something for your child. They have the children test after each lesson and this practice is key to future success. As in normal school, my kids did not get to master each lesson. I have found the importance of getting kids comfortable on a computer and also doing written work. This school offers both! I hope this helps future families looking into the school.

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      Dawn increased rating by 2 stars.
      Customer ServiceStaff
      After a positive interaction with Laurel Springs School, Dawn increased their star rating.

      Original Review: Aug. 17, 2019

      We were very happy with Laurel Springs for Kindergarten. We enrolled our girls in the 1st grade and was told at first they didn’t have a payment plan for the project based curriculum. So I told them I wasn’t able to enroll the girls then. They called me the next day and said they would make an exception. I received the books and the same materials I received in kindergarten. I told them I didn’t need 4 of the same materials. They told me it comes in a package and I can just donate it. I was furious knowing how much I paid.

      I asked to be refunded my deposit and I will send the books and materials back. They told me there’s no refunds even though school doesn’t start until Sept 3rd and it’s August 15th. They have called me constantly all day long trying to have me stay in the program after I told them no. They harassed me like car salesmen. I don’t work with dishonesty and they have just proven to me it’s all about money not our children’s education. I’m very upset with this entire situation. This was going to be the program I wanted to use until the girls graduated high school. Very disappointing.

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      Laurel Springs School
      Response from Laurel Springs School

      We are very sorry to hear that you were not satisfied with the materials you received for your girls’ 1st grade enrollment. It is our always our intention to provide our families with the best possible experience with our curricular offerings. I am glad we had the opportunity to work through a solution with you this week and we wish nothing but the best for your girls continued education.

      Customer ServiceStaff

      Reviewed March 13, 2019

      There was absolutely zero communication from the teachers during my child’s first year enrollment as a freshman. She did not do well because she’s not a motivated student and there was little or no communication from her teachers. To me as her parent to try to get Her some tutoring or some help or to see what the problem was. She was behind the entire year. They never sent an email or communication until a week before the end of the year to alert me that time was running out. I asked, emailed, called several times to find out how many credits as a freshman. How many credits do they need to be a sophomore etcetera and never ever received a response. I still don’t know.

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      Customer ServiceEase of Use

      Reviewed Nov. 20, 2018

      Education is outstanding. Weekly they send the schedule of online classes that complement the daily assignments. I am happy with the system because I receive notifications by mail both when my daughter sends a job, and when she receives a response from a qualification. The system is simple to use and allows to read the comments of the teachers. I could not coordinate an appointment for the week of meeting with the teachers for being on a trip and each one sent me an email about the performance of my daughter. The clubs are fabulous, my daughter socializes a lot and shares hobbies. Very happy.

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      Customer ServicePrice

      Reviewed Oct. 20, 2018

      This school is a disaster. From the beginning they didn't properly enroll my son in geometry, so he was behind two weeks and I had to argue to get an extension. Then they switched websites in the middle of it, confusing him so that his work didn't get uploaded. They switched teachers, and the new guy sends 1 warning email & flunked him within 10 days. My son also flunked online French. They are the most expensive online school there is, and they like your kid to fail so they can change another $2400 a class when they do.

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      Corbin increased rating by 4 stars.
      Customer ServiceStaff
      After a positive interaction with Laurel Springs School, Corbin increased their star rating on Aug. 1, 2018.

      Updated review: Aug. 1, 2018

      Update: Less than 24 hrs and a great response from Laurel Springs.
      People and organizations can be extremely complex. When given the opportunity to correct a situation and a person or organization goes above and beyond to make things right, that person/organization deserves full credit for doing what they can to solve the problem.

      Laurel Springs responded to my previous post. I had the pleasure of working through our issues with the Director of Education, and she was not only understanding, but genuinely concerned and wanted to fix our experience. After a great phone conversation we resolved our issues and my daughter will be able to complete her course work. Further, the Director took the time with me to answer several other questions and gave me the confidence to hit the reset button and be excited for our daughter to begin her online academy work this fall. We have always been involved in our daughters education. We believe education is a team effort, not just the school and child. As a team all of our kids can excel at a pace beyond what we can imagine. Parents- get with it, stay with it, and be thankful we have so many options to educate this young generation. I am thankful for what Laurel Springs has done, and for the opportunities that are ahead.

      Original Review: July 30, 2018

      Well, we tried. Gave LS a chance this summer to prepare my daughter for 8th grade this fall by doing a language course over the summer. I made it very clear with the lady in admissions that we are new, would be helping our daughter, yet would like an orientation to help us. We expected stumbles, yet not what we experienced. Clearly read the course instructions that had her doing 1 lesson per day for the Spanish course. After 4 weeks of working along, seeing nearly 29 lessons were complete we noticed her grade was a 3.33%. Concerned we looked deeper, emailed the teacher and then learned that there are two systems, the LMS and Powerspeak, well they each have separate lesson values, had no clue! Did get a response from teacher, who educated us about the two systems.

      During the 4 weeks, not one person from LS called or emailed us, the parents, to say "hey something looks wrong", yet nothing from LS. One might think as a new student/family we might get a follow up call or email, NOPE! Our daughter had an average per lesson grade of over 90%, yet we had no idea that the course pace was totally different. So she had a 3.33% due to different course instructions in two platforms. Misleading to say the least. Teacher suggested an extension and to contact student services, after 3 emails and a voicemail was left with student services, I finally got a response to contact the lady back in admissions about a refund. This was July 27th, the course had ended July 18th. Admissions was kind enough to remind me of the no refund policy. Suggesting she should have done a lower level course.

      The course was NOT the issue, it is the learning management system (LMS), no orientation, no follow up, no communication to get an extension. Now my kid has done all this work and has either a horrible grade or an incomplete. Suggestion- Laurel Springs, find a middle ground and win people over, seems many of us seem you just want our money. So sad!

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      Lucy increased rating by 2 stars.
      Customer Service
      After a positive interaction with Laurel Springs School, Lucy increased their star rating.

      Reviewed July 17, 2018

      My daughter wanted to take two Honors summer online classes at Laurel Springs (LS) for her own enjoyment. However, due to a serious family emergency, she was going to be unable to have ample time to complete the courses so we contacted LS to request a deferral start date which we thought was reasonable especially due to the reason and how much we paid ($1,500).

      During the course of our correspondence with Mr. ** at LS, he was extremely delayed in responding to my numerous calls/emails. He also denied our request for deferral at which point I asked if her courses could be changed to Regular (vs. Honors) hoping that my daughter might be able to finish the regular course since Laurel Springs was not going to let us defer. He informed me that due to their 'computer system', they would be unable to switch to the Regular courses. (???) Ultimately, LS was EXTREMELY uncooperative and unforgiving. They have proven to us that their main focus is MAKING PROFITS and NOT students' education.

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      Customer ServicePricePunctuality & SpeedStaff

      Reviewed June 1, 2018

      I thoroughly read every review that I could find on LSS before signing my daughter up for classes in her freshman year. They are rated as one of the top online HS programs in the country so I took a chance. Most problems experienced by parents seemed to be concentrated around poor communication. LSS is expensive so I expect a certain level of communication and engagement and I was sure to inform counselors and educators as such. I went in with an open mind and an understanding that there will be challenges as this is our first online homeschool program. We just finished our first semester as my daughter started the school year late. I have been pleased with the institution as a whole.

      I am a bit taken by parents who had no idea that their child is failing or behind in their studies. It is an online school and bears the responsibility of keeping parents’ abreast of their child’s progress, however, parents still have a parental responsibility to ensure that their child is on target. I have personally reached out to all teachers (because this is what I did when she was in traditional school) and we text each other if there are any concerns. If it’s a more formal request, I email and I get a response within hours. Parents are also given their own log-in which gives them full access to their children's’ objectives, upcoming tasks, and grades. It takes an hour to fully comprehend how to navigate the site, but after that initial learning curve, you’re good.

      I work full time and travel a lot, so between waiting in airports or drinking my morning coffee, I am able to take a quick look and address any concerns I may have with my daughter and/or her teachers. Students also have the ability to work on classes however they choose. If my daughter wants to work on Math and Science only for a month, she can do so. The LSS platform will assign you a schedule to finish your classes by the end of the semester, but you're not obligated to it. There is also an option to move up the end dates of classes on your academic calendar. My daughter did this so she stays ahead of schedule and have a longer break.

      Tech support is always available through phone or web and will answer whatever question you may have. The academic rigor is very present and a definite plus but could be problematic for those students who have a heavy workload outside of school. Students are, however, considered full time with only 4 classes. My daughter is flourishing where she didn’t in traditional school so I am pleased. My only complaint and reason for 4 stars is a $700 seminar class that every student must take each year. It’s structured like an AVID class. I think it’s a good concept but if the class is mandatory, it should be free or much cheaper. Many of the topics discussed have already been address in my household (resume writing, volunteerism, mapping out your HS caseload for your desired school or professional path, etc.). I am an involved parent and I have an older daughter who did the traditional school route. I am keen to both and I am pleased with LSS.

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      Customer ServiceStaff

      Reviewed Jan. 10, 2018

      I enrolled my son in their project-based kindergarten. So far his instructor has graded and responded to every email and concern. The platform is a bit confusing, most of the communication is done via their platform and not email so if parents aren't actively going to their portal to check the progress of their student I can see how they feel like there is a lack of communication. As homeschool parents, we have to take responsibility and make sure that our children are on top of their studies. For the high school students, Laurel Springs is the perfect way to prepare children for college. There will be no one there in college to tell parents if work hasn't been submitted. I think Laurel Springs is a good school and they have been especially accommodating to my little one. Here's to 12 more years at LS!

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      Customer ServiceSales & MarketingPriceProcess

      Reviewed Oct. 6, 2017

      I could not be more disappointed with Laurel Springs and their lack of commitment to their students. I have had a similar experience to others that have posted on this site. I received a few emails in the beginning of the course then it died out... No more communication. Not even a phone call to discuss my daughter's progress. Oh wait they emailed me 8 months later to say the program was ending and I could sign her up for another session. I think it is a scam for them to re-enroll students again so they can make money! Such a disgrace to the education system. This is very disappointing considering what it cost!

      Right now my daughter is in a free program and I am so pleased with the communication - weekly calls with my daughter and I. There is a genuine interest in my daughter's success. I asked for a refund. I was told I had access to the program therefore I was not going to get a penny back. Ha! Teachers are on a permanent vacation and we are expected to pay for this?

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      Laurel Springs School author review by ConsumerAffairs Research Team

      Founded in 1991, Laurel Springs is a fully accredited private online school for students in kindergarten through grade 12 and beyond and has reimagined the educational journey through a student-centered focus. The Laurel Springs School staff consists of exceptional faculty, academic support specialists, and college counselors who share an enthusiasm for meeting each student where they are, while challenging them to grow and expand their potential through self-discovery.

      • Accreditation: Laurel Springs is accredited by Cognia and the Western Association of Schools and Colleges (WASC), with courses that are NCAA Division I and II and University of California a-g approved.

      • Diverse curriculum: Laurel Springs School fosters intellectually curious students through a broad and diverse curriculum that provides a framework for each child’s educational path and pace, inspiring personal and academic growth and mastery. Students entering Laurel Springs’ Lower School are introduced to a supportive learning environment that equips each child with the foundational knowledge for achieving academic success. Challenging classes and individualized counseling prepare students in Middle and Upper School to continue their education at elite universities and beyond.

      • Student support: All students receive one-on-one guidance throughout their educational journey at Laurel Springs, from experienced and devoted teachers in the Lower School to specialized academic counselors in Middle and Upper School.

      • Community and social life: Laurel Springs School students enjoy the flexibility to pursue their individual interests, talents, and passions through a wide array of clubs and activities. Students participate in a variety of extracurricular organizations and events, such as Model UN, National Honor Society and Junior Honor Society. Students also benefit from exposure to a diverse group of peers representing more than 90 countries through virtual field trips, in-person events around the world and a private social network.

      • The Academy: High-achieving students explore Honors and AP courses and opportunities to conduct in-depth research projects. The Academy nurtures and emphasizes critical and creative thinking as well as leadership skills.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Laurel Springs School Company Information

      Company Name:
      Laurel Springs School
      Year Founded:
      1991
      Address:
      302 El Paseo Road
      City:
      Ojai
      State/Province:
      CA
      Postal Code:
      93023
      Country:
      United States
      Website:
      laurelsprings.com