K12

It's a joke. K12 online schools in Colorado. They don't give kids of color a chance to even get into one of their online schools, customer service agents hang up on you when my child has been done wrong. Didn't get to finish enrolling my child. Emails before emails sent saying she's enrolled. Never received information on how to log in even though she was not properly enrolled, the point of contact never returned my call, text, email as I was reaching out for help. Now she's kicked out and never got the chance to start. This is ludicrous. I call customer service. They hang up on me. All I was trying to do is get my child the education that needed as no one K12 cares..

I just experienced the most unprofessional customer experience interaction ever while speaking to a K-12 representative. I was trying to get information about my daughter's enrollment and the registrar on the phone refused to cooperate in providing me with her information. I asked for my issue to be escalated to which she replied with "no" and stated that the next representative would respond in the same manner. She then threatened stating that I would remember this call forever and that I would apologize via pigeons (whatever that means). Unprofessional, rude and should not be working in customer service. Better training is needed if performing a job where service is the primary skill needed.

Don’t do it! Frustrating from beginning to end. It seemed like a great idea at first. They provide everything your kid needs and the teachers are great, but there is zero and I mean ZERO support! Good luck reaching anyone ever!! They don’t return emails. Hardly recognize club absences, like 4H. Just homeschool traditionally and make sure they have a good foundation for testing! There are so many resources now for homeschooling. You are better off doing it yourself! Don’t be lazy and enroll in k12 like we did. You’ll regret it! My daughter is back to in-person instruction already and we still have not received her test scores from STARR. There isn’t anyone to call to ask questions. Nobody picks up. It is 100% virtual. The only people that answer are registration and they will transfer you to dead end after dead end. That said, their teachers are great. That’s the only reason we stuck with it as long as we did.

We had two children enrolled in high school with k12 since 2020. It started off great. Both were doing great in it, better than brick and mortar school. We had to move north for work in 2022. There is when we started seeing a different side of k12. We tried to enroll both into the k12 of that state. They accepted our youngest, but denied the oldest because he was autistic and couldn't hold a 3.0 gpa. They claim special needs, but deny them now. We had many issues with transferring records internally. K12 administration and the schools have 0 communication.

We contracted with K12.com to use online elementary school curriculum. When speaking with the local rep, Don **, over the phone, I was looking into contracting 10 licenses because we have a low number of elementary students seeking online options. We did not want to spend a large amount of money on something that we had not experienced, and did not know the demand for at the time.

Trying to get a knowledgeable human answer your questions is mission impossible. If they are not able to answer simple questions in a chat, imagine having to actually work with that company. Their lack of customer service is not a good indication of the quality of their product. Since they do not seem to care I will stay away from them.

I received an email from the vice principal Jenny Thill threatening to call dcs on grounds of Indiana code ic 20-33-2 regarding my 18 year old. In code ic 20-33-2 it only applies to children UNDER the age of 18. He has withdrawn. A year and a half prior to this the counselor sent police and dcs to my home over the internet (Xfinity) connection issues. Dcs closed it out immediately after visiting. Even with providing proof, they still abused their power. This is a crime. If I'm going through this, who else is being targeted and harassed? On their record I'm a single parent of five children. I have already contacted a lawyer and have the support from my community. I will also be going above the chain of command. Dcs told me not to worry about it. I asked my brother in law about this and he stated "it's an online school, they don't get paid if the student doesn't finish". He's a teacher at a local school here. My son was already trying to withdraw which is his legal right.

The teachers give the students loads and loads of assignments without explaining the topic and often decide not show up the next day when they feel like it. They jump from one topic to another without giving your child time to grasp everything. It felt like I’m back in elementary school again due to the enormous assignment load I have to oversee to ensure my child doesn’t fall behind. Very ridiculous considering us parents have a busy life as it is. Now we have to play school teacher because the actual professionals are not doing their job.

So my child went to this K12 place. Can't really call it a school. She started Feb 21, 2023 and left March 30th 2023. This place is a joke. You call records and this woman Kate ** just hangs up on you. This happened to me yesterday. So I call again to file a complaint, she's stated call back but dial ext 221 and make all the complaints you want and hangs up again. Lol I call back again and tell her so this is how you talk to disabled veterans and she hung up again. Everything is done over the phone or email.

They treated my child like she was low, she was extremely bored. Then they harassed my family and when I fought back. They kicked my daughter out of the school, she was only 8 years old. They are insensitive monsters. Do not enroll your children, the only education is GARBAGE!!!