2.6/5 (271 ratings)
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About K12

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Oct. 13, 2022

I tried to enroll my son and the process has been a nightmare. They kept rejecting my forms for different reasons and then come to find out, they were rejecting my documents for fake reasons instead of just stating that they couldn't accept the documents because my son is missing credits. Also in the instructions it should state that your child won't be accepted if they are missing credits or failed classes before they make you jump through a million hoops trying to get your child enrolled. Also everyone I spoke to except for 1 person has been extremely rude and unhelpful. If you are considering this school for your high school student, I recommend looking somewhere else.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 11, 2022

I'm a student of K12 Virtual Academy writing this, and from my experience this is the worst thing that you could ever do to your child. It's torture, the teachers do not get back to you and if they do they give you short smart ass answers. I waited a month and a half to get an answer, and the only reason my teacher answered was because the principal reached out to her. They also don't grade your stuff and if they do, yet again they take FOREVER. They shouldn't be getting paid for not doing their job. I've reached out to everybody I can and half the time they can't even get ahold of the teachers. PLEASE DO NOT enroll your child in this program if you truly love them. Since starting K12 I've been depressed completely, my grades have dropped, had more stress and work than ever and I don't get along with my parents as well. This experience is TORTURE.

11 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 15, 2022

    Registration process, although they indicate approvals are offered in 48 hour and up to two weeks ours took 3 weeks. Not because documents were not submitted on time, but because of the incompetency of the reviewing staff. Customer service is horrible, I called 20 times over 3 weeks and was not able to get anything solved. I submitted the SAME transcript 5 times until it was accepted. Never provided any information as to why it wasn't accepted and NOBODY took ownership in getting my "problems" resolved. In the end my son was registered for a session 30 days after I submitted the COMPLETE set of documents. As I said, one of the most painful experiences of my life. I also emailed some Sr Executives with the parent company -- crickets...nobody really cares over there.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 23, 2022

    I enrolled my son in K12 private academy because the sales person said it might be better for his ADHD. The representative from this school promised me the world and like a sucker, I believed them. It turns out that the entire school is a con to make money. The lessons are confusing and hard to follow, some of the site's tech doesn't work and there is never anyone answering the phone to get help. My son ended up flunking horribly so I pulled him out. When he enrolled in another school his grades went from straight F to As and Bs. You would think that would be the end of the trauma but it wasn't.

    The company continued to take money out of my account. I requested a review from the billing department and heard nothing from them. I requested another refund with their billing escalation departments and was told that I would hear back and again, I heard nothing. Now several months later they are still taking money out of my account even though I have not had my son in their school for months and the requirements of my initial contract has been fulfilled. Please, if you love your child and want them to learn, do not enroll them in this school.

    40 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 25, 2022

    The teachers use improper english and make no sense the schedule is very confusing and annoying. There are a whole bunch of tests that you have to do in a day. The whole school is basically a slide show of facts and then a test.

    25 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: March 28, 2022

    I am not sure if the school has come a long way since the reviews posted on here but my experience has been pretty awesome. I have 3 kiddos currently enrolled, one with an IEP who requires speech therapy. My kids were previously enrolled with Connections Academy at the start of the pandemic. I can tell you that K12 has completely changed my view on homeschooling which I previously felt was a complete nightmare and so so so stressful. K12 has completely changed our lives & I wish I had started with them right off the bat. My Kinder kid who is now in first grade is doing so awesome, better than my oldest 2 did at a brick & mortar school. The enrollment process was very easy for me and I had no problems getting my IEP kid enrolled or accepted. Getting hold of people for help, has also been easy. I really am thankful for this school and all of the materials, support and live classes they provide to make children & parents successful.

    22 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 24, 2022

    This school unenrolled my child and did not notify me whatsoever of the unenrollment. This school is not a good place to be. Unprofessional all the way. Beware. Go somewhere else. Try to save money to go to a private online school.

    21 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 25, 2022

    I guess I will start with the obvious issue to everybody new to K12, getting your children registered and accepted is living hell. It took me over a month just for them to acknowledge and reject most of the documents provided despite the fact that the documents were exactly what they asked for. I had to resubmit them four times before they finally accepted them. My children started school two and a half weeks late yet were unexcused from the courses they had missed due to the lack of communication and weeks of wait time in the application process. There is no phone number for you to reach a human being within any reasonable amount of time and most of the time it takes hours and then you are cut off, which then leads to days of reattempting hours of phone calls only to be disconnected.

    They fill the classes with 20 to 30 students for one teacher. My kindergartener has absolutely no way to build confidence when the teacher has to cycle through four screens of faces before she sees him to call on him. Not one single student in any of the classes gets the attention they need or deserve. Almost every week we receive messages about assignments not being completed even though we were present for the completion and submission of these assignments. They only give updates to the learning coach. In order for a parent to be updated on what is going on in class what their children are working on and what is required you have to call them and have them physically add you as a learning coach as well to see anything that's going on as a parent.

    The teachers email the children and speak to them like they are adults who understand entirely how everything on a computer works and the group classes are usually only half an hour to one hour long. After that a child is left to their own devices with their learning coach. They assume that learning coaches know and understand everything that they are teaching about. And if you follow the instructions in the learning coach guides without fault your school day will end up being more like 6 to 8 hours long. The most recent offense they have caused is kicking both of my children out of their classes with the claims that they were not properly immunized. Upon checking what documents they had I could clearly see that they had all updated immunizations and they have been provided with this information.

    After resubmitting the exact same immunization information they admitted they were wrong about one of my children but stated that my younger child was most definitely missing two immunizations. I had to wait 10 days to get him into an appointment at which his doctor was appalled that the school was claiming he needed two more shots and showed me that I was correct about him being immunized appropriately. Upon submitting this information to the school they spent another two days telling me I was wrong.

    And when I told them to look at the records a third time their email response was "I see that he has all of his immunizations his account will be unlocked". They kicked a kindergartener out of school in his own home for 10 days for immunizations that he already had and that they were not intelligent enough to acknowledge. He will still be held accountable for the courses he missed in those 10 days. And I have not received a single apology nor any admittance to their failure.

    30 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 18, 2022

    The time I wasted in my attempts to access this "school" was an eye opening, deal breaker. No customer service on the phone or on a chat line. With no progress for the parent, I am curious how they deal with their students. Is it a real school? Is it a front? My experience was like trying to drive a rubber ball through a brick wall. Very frustrating. In my opinion, this school should be audited for the very real possibility of fraudulent practices. I imagine they run off some government funding. When I call any given public school, someone generally, and responsibly answers the phone. What is really going on here?

    34 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 11, 2022

    Not only did this school not support my son's IEP they withdrew him out of the school without any proper notification. The staff is extremely rude. Enroll your child at your own risk!!!! I plan on filing a complaint on this school wherever I possibly can.

    34 people found this review helpful
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    K12 author review by ConsumerAffairs Research Team

    Founded in 1999, K12 Inc. is a for-profit education corporation. As of 2017, it is the largest online school company, operating 58 separate virtual schools with nearly 77,000 students enrolled in the 2011-12 school year. K12 owns free online public schools, tuition-based online private schools, and online supplemental courses, and is accredited by AdvancED, the largest homeschool accrediting agency. Interested caregivers can use the search feature on K12’s main page to find what offerings are available in their home states.

    • Award winning: K12 has won numerous awards including several from Creative Child Magazine, a ComputED Gazette Eddie Award and the Mom's Choice Award for Online Resources for Children.

    • Large selection of courses and levels: Students can choose from a large catalog of courses spanning all levels including remedial, advanced placement, STEM, Honors and Dual Credit courses. Additionally, the school offers interactive activities and mobile apps for all grade levels.

    • Student support: K12 offers many forms of support to help its students be successful, including enrollment counselors, state-certified teachers, a dedicated advisor, school counselors and tech support.

    • Individualized learning plan: Each student’s counselor will outline their academic objectives, future goals, and take inventory of their strengths and weaknesses in order to build a curriculum that leads to maximum success.

    • Community activities: K12 is a large organization. Many regions of the country have meetups for community activities, parent organizations and field trips.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    K12 Company Information

    Company Name:
    Year Founded:
    Formerly Named:
    K12 Inc.
    2300 Corporate Park Drive
    Postal Code:
    United States