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Overall Rating1.2 out of 5
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K12 Reviews

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Page 1 Reviews 0 - 10
Customer ServiceStaff

Reviewed Sept. 21, 2023

It's a joke. K12 online schools in Colorado. They don't give kids of color a chance to even get into one of their online schools, customer service agents hang up on you when my child has been done wrong. Didn't get to finish enrolling my child. Emails before emails sent saying she's enrolled. Never received information on how to log in even though she was not properly enrolled, the point of contact never returned my call, text, email as I was reaching out for help. Now she's kicked out and never got the chance to start. This is ludicrous. I call customer service. They hang up on me. All I was trying to do is get my child the education that needed as no one K12 cares..

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Customer ServiceStaff

Reviewed Sept. 5, 2023

I just experienced the most unprofessional customer experience interaction ever while speaking to a K-12 representative. I was trying to get information about my daughter's enrollment and the registrar on the phone refused to cooperate in providing me with her information. I asked for my issue to be escalated to which she replied with "no" and stated that the next representative would respond in the same manner. She then threatened stating that I would remember this call forever and that I would apologize via pigeons (whatever that means). Unprofessional, rude and should not be working in customer service. Better training is needed if performing a job where service is the primary skill needed.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2023

    Don’t do it! Frustrating from beginning to end. It seemed like a great idea at first. They provide everything your kid needs and the teachers are great, but there is zero and I mean ZERO support! Good luck reaching anyone ever!! They don’t return emails. Hardly recognize club absences, like 4H. Just homeschool traditionally and make sure they have a good foundation for testing! There are so many resources now for homeschooling. You are better off doing it yourself! Don’t be lazy and enroll in k12 like we did. You’ll regret it! My daughter is back to in-person instruction already and we still have not received her test scores from STARR. There isn’t anyone to call to ask questions. Nobody picks up. It is 100% virtual. The only people that answer are registration and they will transfer you to dead end after dead end. That said, their teachers are great. That’s the only reason we stuck with it as long as we did.

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    Customer ServiceStaff

    Reviewed Aug. 14, 2023

    We had two children enrolled in high school with k12 since 2020. It started off great. Both were doing great in it, better than brick and mortar school. We had to move north for work in 2022. There is when we started seeing a different side of k12. We tried to enroll both into the k12 of that state. They accepted our youngest, but denied the oldest because he was autistic and couldn't hold a 3.0 gpa. They claim special needs, but deny them now. We had many issues with transferring records internally. K12 administration and the schools have 0 communication.

    We moved back so that we can register them back into the original k12 school. K12 once again couldn't internally get records, even though they claimed they were requesting them. They got to the point of hanging up on us when we call or escalating calls which no one followed up on. They would have us wait until the last minute of school starting before telling us they are denying him with no reason.

    Education is not their goal, collecting money is. They collect money for special needs, but won't accept special needs kids. I don't know what happened between 2020 and 2023, but it went downhill fast. There needs to be an investigation for collecting funds for the things they refuse to do, like special needs. They claim to be public schools, but treat it like private schools. They are happy to work with you if you buy into the private school portion, otherwise your child isn't worth it to them.

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    Customer ServiceContract & Terms

    Reviewed May 18, 2023

    We contracted with K12.com to use online elementary school curriculum. When speaking with the local rep, Don **, over the phone, I was looking into contracting 10 licenses because we have a low number of elementary students seeking online options. We did not want to spend a large amount of money on something that we had not experienced, and did not know the demand for at the time.

    Part of the agreement was to allow us to continue having access to unused licenses for up to 3 years. The superintendent of the school district requested 5 licenses for the same terms because she knew 10 licenses were just not necessary at the time. Don agreed to change the contract, but never informed us this could change the terms, he just said he would adjust the numbers.

    Unfortunately, we never received a contract stating the 2-3 year term was ever approved or going to be used. The first bid for 10 licenses showed an expiration after only one year, and a verbal commitment to possibly change the terms to reflect our 2-3 year agreement. There was no intent to ever give us access to the unused licenses. The contract for 5 and 10 licenses were identical other than the total amount. We assumed everything was the same we verbally agreed upon and signed the contract.

    I was contacted recently about renewing the contract with K12.com because we ended up using only one license. When I responded stating we had 2 or 3 years to use them, Don said he explicitly informed us that we wouldn't get those benefits by dropping from 10 to 5 licenses. He even attempted to attach email correspondence stating he had this in writing, but the email he provided said nothing other than he would verbally try to write in the 2-3 year terms for 10 licenses. We were never informed that dropping from 10 to 5 licenses would not allow us to extend time to use the licenses. The curriculum itself is ok. It's not the most organized or well-written. I would say it's equivalent to the Agilix platform with a few better options. The elementary student that used their program did not do well on the year-end state tests, so the curriculum itself is nothing close to the equivalent of in-person teaching.

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    Customer Service

    Reviewed May 16, 2023

    Trying to get a knowledgeable human answer your questions is mission impossible. If they are not able to answer simple questions in a chat, imagine having to actually work with that company. Their lack of customer service is not a good indication of the quality of their product. Since they do not seem to care I will stay away from them.

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    Customer Service

    Reviewed May 1, 2023

    I received an email from the vice principal Jenny Thill threatening to call dcs on grounds of Indiana code ic 20-33-2 regarding my 18 year old. In code ic 20-33-2 it only applies to children UNDER the age of 18. He has withdrawn. A year and a half prior to this the counselor sent police and dcs to my home over the internet (Xfinity) connection issues. Dcs closed it out immediately after visiting. Even with providing proof, they still abused their power. This is a crime. If I'm going through this, who else is being targeted and harassed? On their record I'm a single parent of five children. I have already contacted a lawyer and have the support from my community. I will also be going above the chain of command. Dcs told me not to worry about it. I asked my brother in law about this and he stated "it's an online school, they don't get paid if the student doesn't finish". He's a teacher at a local school here. My son was already trying to withdraw which is his legal right.

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    Reviewed April 5, 2023

    The teachers give the students loads and loads of assignments without explaining the topic and often decide not show up the next day when they feel like it. They jump from one topic to another without giving your child time to grasp everything. It felt like I’m back in elementary school again due to the enormous assignment load I have to oversee to ensure my child doesn’t fall behind. Very ridiculous considering us parents have a busy life as it is. Now we have to play school teacher because the actual professionals are not doing their job.

    Which begs me the question what is the point of the teachers? They do nothing but flood your child daily plan with slideshows. You are better off just homeschooling your child yourself because that’s exactly what you are doing anyways. K12 are just a 3rd party there to dictate irrelevant rules & procedures. It’s towards the end of the school year and all of the school resources boxes that were sent by K12 at the beginning of year was rarely used besides a few books.

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    Reviewed March 30, 2023

    So my child went to this K12 place. Can't really call it a school. She started Feb 21, 2023 and left March 30th 2023. This place is a joke. You call records and this woman Kate ** just hangs up on you. This happened to me yesterday. So I call again to file a complaint, she's stated call back but dial ext 221 and make all the complaints you want and hangs up again. Lol I call back again and tell her so this is how you talk to disabled veterans and she hung up again. Everything is done over the phone or email.

    The teacher Mrs ** was great. Nothing wrong with what she was doing. But again it's only a first grade class, what could go wrong. All I have to say is the corporate office is a joke as well as they're based in Virginia and never return calls. The front desk people called the Simi Valley cops on me cause they misunderstood what I was saying and completely went off the rails and tried to file a false police report on me. Thank God the officer knew what this was really about. I was asking for help and no one would help. They'd rather let you fail and then call the cops for no reason. Still waiting on the principal to call and don't think that'll happen either. Just please don't waste your or your kid's time in this place. I'll take my daughter right back to the same school that she was getting choked out at than deal with k12 online

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    Reviewed March 11, 2023

    They treated my child like she was low, she was extremely bored. Then they harassed my family and when I fought back. They kicked my daughter out of the school, she was only 8 years old. They are insensitive monsters. Do not enroll your children, the only education is GARBAGE!!!

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    K12 author review by ConsumerAffairs Research Team

    Founded in 1999, K12 Inc. is a for-profit education corporation. As of 2017, it is the largest online school company, operating 58 separate virtual schools with nearly 77,000 students enrolled in the 2011-12 school year. K12 owns free online public schools, tuition-based online private schools, and online supplemental courses, and is accredited by AdvancED, the largest homeschool accrediting agency. Interested caregivers can use the search feature on K12’s main page to find what offerings are available in their home states.

    • Award winning: K12 has won numerous awards including several from Creative Child Magazine, a ComputED Gazette Eddie Award and the Mom's Choice Award for Online Resources for Children.

    • Large selection of courses and levels: Students can choose from a large catalog of courses spanning all levels including remedial, advanced placement, STEM, Honors and Dual Credit courses. Additionally, the school offers interactive activities and mobile apps for all grade levels.

    • Student support: K12 offers many forms of support to help its students be successful, including enrollment counselors, state-certified teachers, a dedicated advisor, school counselors and tech support.

    • Individualized learning plan: Each student’s counselor will outline their academic objectives, future goals, and take inventory of their strengths and weaknesses in order to build a curriculum that leads to maximum success.

    • Community activities: K12 is a large organization. Many regions of the country have meetups for community activities, parent organizations and field trips.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    K12 Company Information

    Company Name:
    Year Founded:
    Formerly Named:
    K12 Inc.
    2300 Corporate Park Drive
    Postal Code:
    United States