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We contracted with K12.com to use online elementary school curriculum. When speaking with the local rep, Don **, over the phone, I was looking into contracting 10 licenses because we have a low number of elementary students seeking online options. We did not want to spend a large amount of money on something that we had not experienced, and did not know the demand for at the time.
Part of the agreement was to allow us to continue having access to unused licenses for up to 3 years. The superintendent of the school district requested 5 licenses for the same terms because she knew 10 licenses were just not necessary at the time. Don agreed to change the contract, but never informed us this could change the terms, he just said he would adjust the numbers.
Unfortunately, we never received a contract stating the 2-3 year term was ever approved or going to be used. The first bid for 10 licenses showed an expiration after only one year, and a verbal commitment to possibly change the terms to reflect our 2-3 year agreement. There was no intent to ever give us access to the unused licenses. The contract for 5 and 10 licenses were identical other than the total amount. We assumed everything was the same we verbally agreed upon and signed the contract.
I was contacted recently about renewing the contract with K12.com because we ended up using only one license. When I responded stating we had 2 or 3 years to use them, Don said he explicitly informed us that we wouldn't get those benefits by dropping from 10 to 5 licenses. He even attempted to attach email correspondence stating he had this in writing, but the email he provided said nothing other than he would verbally try to write in the 2-3 year terms for 10 licenses. We were never informed that dropping from 10 to 5 licenses would not allow us to extend time to use the licenses. The curriculum itself is ok. It's not the most organized or well-written. I would say it's equivalent to the Agilix platform with a few better options. The elementary student that used their program did not do well on the year-end state tests, so the curriculum itself is nothing close to the equivalent of in-person teaching.
Trying to get a knowledgeable human answer your questions is mission impossible. If they are not able to answer simple questions in a chat, imagine having to actually work with that company. Their lack of customer service is not a good indication of the quality of their product. Since they do not seem to care I will stay away from them.
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I received an email from the vice principal Jenny Thill threatening to call dcs on grounds of Indiana code ic 20-33-2 regarding my 18 year old. In code ic 20-33-2 it only applies to children UNDER the age of 18. He has withdrawn. A year and a half prior to this the counselor sent police and dcs to my home over the internet (Xfinity) connection issues. Dcs closed it out immediately after visiting. Even with providing proof, they still abused their power. This is a crime. If I'm going through this, who else is being targeted and harassed? On their record I'm a single parent of five children. I have already contacted a lawyer and have the support from my community. I will also be going above the chain of command. Dcs told me not to worry about it. I asked my brother in law about this and he stated "it's an online school, they don't get paid if the student doesn't finish". He's a teacher at a local school here. My son was already trying to withdraw which is his legal right.
The teachers give the students loads and loads of assignments without explaining the topic and often decide not show up the next day when they feel like it. They jump from one topic to another without giving your child time to grasp everything. It felt like I’m back in elementary school again due to the enormous assignment load I have to oversee to ensure my child doesn’t fall behind. Very ridiculous considering us parents have a busy life as it is. Now we have to play school teacher because the actual professionals are not doing their job.
Which begs me the question what is the point of the teachers? They do nothing but flood your child daily plan with slideshows. You are better off just homeschooling your child yourself because that’s exactly what you are doing anyways. K12 are just a 3rd party there to dictate irrelevant rules & procedures. It’s towards the end of the school year and all of the school resources boxes that were sent by K12 at the beginning of year was rarely used besides a few books.
So my child went to this K12 place. Can't really call it a school. She started Feb 21, 2023 and left March 30th 2023. This place is a joke. You call records and this woman Kate ** just hangs up on you. This happened to me yesterday. So I call again to file a complaint, she's stated call back but dial ext 221 and make all the complaints you want and hangs up again. Lol I call back again and tell her so this is how you talk to disabled veterans and she hung up again. Everything is done over the phone or email.
The teacher Mrs ** was great. Nothing wrong with what she was doing. But again it's only a first grade class, what could go wrong. All I have to say is the corporate office is a joke as well as they're based in Virginia and never return calls. The front desk people called the Simi Valley cops on me cause they misunderstood what I was saying and completely went off the rails and tried to file a false police report on me. Thank God the officer knew what this was really about. I was asking for help and no one would help. They'd rather let you fail and then call the cops for no reason. Still waiting on the principal to call and don't think that'll happen either. Just please don't waste your or your kid's time in this place. I'll take my daughter right back to the same school that she was getting choked out at than deal with k12 online
They treated my child like she was low, she was extremely bored. Then they harassed my family and when I fought back. They kicked my daughter out of the school, she was only 8 years old. They are insensitive monsters. Do not enroll your children, the only education is GARBAGE!!!
This school is not motivating, The teachers only show slideshows so they don’t have to teach the work. They never respond to emails or grade work. My grades have tumbled after going into this school. If you care about going to college don’t do this school.
Getting my child enroll was a nightmare. Once enrolled and actually into the school there was an attendance problem. They want you to be online for 25 hours a week as required by law. Yet for the first quarter she was in she only had 4 classes for 4 days a week with only maybe 30 minutes of online things she needed to do. At the beginning of this quarter she had 5 classes and the first week after Christmas break only 3 met one of the 3 twice and for 15 minutes. When asked if the work that she did offline counted and I was told yes. So I count that time in and now I am being told that I am overstating her time. They are telling her she must make up all her missing time from the previous quarter. How can she even keep up her time if you have 4 to 5 classes for 15 to 45 minutes a day 4 days a week. I have her online because of some issues with her regular school and they seem to be just as bad as that.
What we as a family thought was a dream come true turned into an absolute nightmare.
Pro's: At home learning allows you to view your child's learning environment and assist with learning throughout the day.Con's:
1. Eat it or beat it curriculum. If you fail or fail to show up you'll be removed without notice.
2. Teachers are inattentive to emails and children's accommodations if special needs.
3. Curriculum is test based and not very educational.
4. Applying for enrollment takes weeks due to constant denials and pending applications. Your child must be smart enough to enter/children get left behind.
5. Your child might need therapy for feeling like a failure.
Personal experience: We originally enrolled our for a number of reasons. Our thinking was we could be more informed of his learning environment. Issues like bullying, lockdowns from shootings, inattentive teachers, lack of accommodation for his special needs, and a way for him to attend school despite my disability and inability to take and pick him up from it. However, K12's lack of accommodation for special needs, enthusiasm at leaving children behind, and ignorance when it comes to communication both with the parents/students and amongst themselves have left me as a mother absolutely reeling with anxiety and stress. Will today be the day he's unenrolled unexpectedly?? Because he's failing and can't keep up? The courses are rigorous, unnecessarily complicated, excessively overloading, and don't meet a special ed students needs.
For the first half of the year we waited 5 months for SPED to contact us to review our paperwork from previous years. They never did and our son was unenrolled for failing, they claimed he had missed too many days when he had only missed 2. This left my 8 year old son feeling and I quote, "like a failure and an idiot". He was absolutely devastated, depressed and defeated. Trying to resolve and correct the issue through support led to nothing but a guy repeating a pre typed script on how the K12 system worked. My son had absolutely no reason at all to go through what he went through and I was livid. I had to re-enroll him back into K12 with it being so late in the year but next school year I'm hoping he'll be back in physical school which absolutely breaks me because of the lack of safety in our ever changing world.
My son did not deserve this treatment and I'm sure hundreds if not thousands of other students are suffering through equal issues involving K12. Conclusion?: I would absolutely advise caring parents especially those of SPED children to steer clear of this online curriculum. Our relationship is so strained and I'm finding it so much harder to fix the mess this school has done to both his education and his mental health.
I tried to enroll my son and the process has been a nightmare. They kept rejecting my forms for different reasons and then come to find out, they were rejecting my documents for fake reasons instead of just stating that they couldn't accept the documents because my son is missing credits. Also in the instructions it should state that your child won't be accepted if they are missing credits or failed classes before they make you jump through a million hoops trying to get your child enrolled. Also everyone I spoke to except for 1 person has been extremely rude and unhelpful. If you are considering this school for your high school student, I recommend looking somewhere else.
K12 author review by ConsumerAffairs Research Team
Founded in 1999, K12 Inc. is a for-profit education corporation. As of 2017, it is the largest online school company, operating 58 separate virtual schools with nearly 77,000 students enrolled in the 2011-12 school year. K12 owns free online public schools, tuition-based online private schools, and online supplemental courses, and is accredited by AdvancED, the largest homeschool accrediting agency. Interested caregivers can use the search feature on K12’s main page to find what offerings are available in their home states.
Award winning: K12 has won numerous awards including several from Creative Child Magazine, a ComputED Gazette Eddie Award and the Mom's Choice Award for Online Resources for Children.
Large selection of courses and levels: Students can choose from a large catalog of courses spanning all levels including remedial, advanced placement, STEM, Honors and Dual Credit courses. Additionally, the school offers interactive activities and mobile apps for all grade levels.
Student support: K12 offers many forms of support to help its students be successful, including enrollment counselors, state-certified teachers, a dedicated advisor, school counselors and tech support.
Individualized learning plan: Each student’s counselor will outline their academic objectives, future goals, and take inventory of their strengths and weaknesses in order to build a curriculum that leads to maximum success.
Community activities: K12 is a large organization. Many regions of the country have meetups for community activities, parent organizations and field trips.
K12 Company Information
- Company Name:
- Year Founded:
- Formerly Named:
- K12 Inc.
- 2300 Corporate Park Drive
- Postal Code:
- United States
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