K12

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Consumer Complaints and Reviews

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Satisfaction Rating

We are planning to travel to another country so I looked for an option for my kids. I read reviews about K12 and didn't look too good but I thought it shouldn't too difficult to register her. Well, I was wrong right there! Let me explain why this is not a place for kids to learn and go but it is a perfect place for bureaucrats to create more and more regulations to make you mad. Her immunization records were not accepted so I went to a clinic close to us to make sure it is up. The nurse and the doctor confirmed that she doesn't need another 2 more years. I asked to write a letter for me and they did. I uploaded that letter online. I assumed that is it. She will be registered. Well, I was wrong again. I got a call from K12 bureaucrat that they can't accept the doctor's letter they need it from the public school she attended last year. By the way that school didn't have any problem with her records either since she is still 9 years old.

My conclusion is that a bureaucrat needs a letter from another bureaucrat! I have been in many 3rd world countries but I have never seen that much bureaucracy in my life. It is time to leave this country and educate our kids somewhere else. It is not just education is bad everything else in this country is falling apart. Bureaucracy and the Socialism is in the process of killing America that we love!

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It can be challenging to decide on a school for your children. We chose CAVA (California Virtual Academy) which is a K12 school, and we stayed with the school from kindergarten-9th grade. We are undecided on high school because my son would like to be around other kids at least part of the week, and our first nine years there was Community Day for the kids to attend class once or twice a week, plus field trips. First of all, the K12 curriculum is excellent, and my son received an excellent education. It is a huge commitment for parents because it requires much time, so the parents play a large part in their child's success.

We were provided with all curriculum, a computer/printer (that lacked wireless, so we bought an extra laptop), a teacher, an individual learning plan with all assignment expectations laid out, local Community Day, and wonderful, caring, excellent teachers to assist at any need. If we had any complaints it would be no Community Day for high schoolers in our area, and the Online Middle School was rocky last year due to an overhaul of the site and procedures that left parent and even teachers a bit confused at time, but half way through the year we were all pretty much dialed in. The new changes did not provide "Learning Coach" manuals, but by 8th grade, the child works mostly independent (instruction was mostly online). The math book was only a minimal reference book that wasn't a huge help when trying to understand the algebra, so he would go to Kahn Academy or wait for his online class, email or Community Day classroom help.

Overall it is a challenging program with GREAT, rich rewards. I should also add that I have a delightful teen that has set high goals and learned to think for himself, and this is true for most of the other kids in the program. Look for a Community Day program in your area because it adds so much to the positive experience. (Many CD families and teachers become like extended family!) To be successful parents and kids must be disciplined, or it's not a good match. Everything was provided for free and even included paid return shipping. Students can keep materials until they no longer need them. Because it was a virtual academy my son has a perfect attendance record because we could always find work he could handle even on the worst sick days.

Recap: Excellent curriculum and support; healthy environment to raise a child into a well-mannered, pleasant young person; excellent, challenging education; FREE prep school; it develops discipline; the parent doesn't have to develop plans or buy curriculum (which saves time and money); provides opportunity for military families or anyone from any walk of life; more flexible than it sounds to work with a child's need.

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I will start by saying our oldest daughter had a great experience with K12. Don't be fooled by the "free public school option" ads. 99% of the time high school for instance will cost about $8,000 a year. My oldest had Lyme disease and could not attend sophomore year of her Catholic school so we switched her to K12 for the rest. Good experience and she's about to graduate college. However, our youngest daughter considered K12 when my job transferred us away from her wonderful school, but she didn't feel she could thrive in an online environment; she changed her mind before the school year started and decided for stay with friends in our former state and remain at her Catholic school for graduation.

Although we had paid for the semester with K12 just days before and withdrew BEFORE the start of classes, K12 refused to refund the $2500 deposit-saying we missed the deadline by one day. They would not entertain an appeal. We literally threw $2500 away. $ come before the students' interest at this "academy".

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I have a Bachelorette, Master's & 2 PhDs from Keio in Tokyo; my husband & I recently discovered our 11 year old daughter was much smarter than anybody in her class. We talked to her school & they suggested K12. I ended up leaving work to teach her & take care of our other kids. She isn't learning as fast with this school than she was on her own. I was told to homeschool her; I cannot get any help with emails and I try to tell them that these courses are not for her. The customer support is nonexistent & this is not a good thing for any International Parent. The US Education System is nothing like we are used to. The classes don't teach her much & this is not what I was told about.

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My daughter has 4 degrees, an associate's, 2 Bachelor's (math, science) and a Master's in English. She wanted to home school my grand-daughter and enrolled her in K12 program. It was a nightmare. They did nothing but push the parent to do all the work. No support whatsoever. They demanded the parent spend at least 20 hrs a week helping the child. Not worth the hassle. They try to bribe you into their program with offers of a free computer to use and support (non existent). The cost to ship back the computer after the horrible experience was extremely expensive. Just go buy a good used laptop and some ED programs on disc. You will be far happier.

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Myself and two others have applied for work here after hearing about them and seeing commercials of this "great" school. No phone to call for jobs, no return call or acknowledgment, just an email to say “Thanks but no thanks for applying” weeks later. What gives? Who are they employing? Oh maybe young, mind bending ones like on tv that don't question poor practice. The system of schools is getting worse each day.

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For any customer support be it missing materials or problem with access, I have never been able to get support via email. They insist you must call their "toll-free" number, which isn't toll free for international callers. Couldn't get them to send me the microscope which did not get delivered to me. Luckily got my sis in law to call and ask them to resend. They will not do it online. Now my daughter cannot access her account to do her lessons. Again, to get any support, must call in. But my sis in law won't be able to help because she's not the one using the platform. Will not register for courses with K12 again for the lack of support to international students.

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I enrolled in the K12 school in September and I gave them all the papers and information. Then I waited and waited and it was half a school and I asked them "When am I gonna start school?" and they replied with the same thing every time "When a spot opens". I lost half a school year of work and I canceled my enrollment and I got in another online school. I was accepted almost right away and caught up. My experience was awful with K12 and I tell friends and family when looking for online schools not to go to K12 because of my bad experience.

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It is fun for me to be the way it need to be in a school. It is the best for me to know what goes into a school for my child and what is it that she needs to do in order to achieve her goals. It is the best for me to be the best and I instill that in my daughter. I like the fact that you can be at home and do the schooling and my child can stay attentive and go to school very well. It is something I like very much.

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This program is more than successful for any parent, child or family who is interested in the benefits of homeschooling their child or children. The student login site and virtual teacher make the program very accommodating for both the student and parent of the child. Student acquires the attention and instruction as if they were in an actual classroom setting.

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It was very easy to enroll and set up. All the materials were delivered to my house and the computer provided was in good working order. And all of it was easy to start up. The materials provided were very extensive and up to date. My child had a lot of leeway of when to complete the work. She was able to get help from a teacher when needed. I thought the assignments were as challenging as those in a typical school. It would be nice though to have more opportunities for outside classroom work and more social interactions with other students. A more direct instruction from an educator would also be a plus.

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What I liked about the online school was my child was able to work at her pace and was not distracted by other children goofing off and not paying attention. However, there is no one one one interaction and when my child was really stumped she would have to wait for a response or do research online to find her answers. The first thing to do when thinking about any online schools is to read reviews on the school you are really thinking about and make sure you have the time to spend to help your child when they get stuck and having a hard time.

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This online training school gave me and my child the opportunity to learn at the pace that we had to go out since we had learning disabilities. It was easy to navigate, very easy to understand, not too expensive and we were both very much helped by this process and program. I just truly hope that our new education secretary Mrs. DeVos doesn't screwed up for everybody.

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I liked the flexibility of the school. I thought it be beneficial for my daughter because she was having trouble in public school. Also, the courses are supposed to be geared towards what the child is capable of. They had placement tests and I liked that idea. I liked the courses that were offered, the variety was good and they seemed great at the time. I liked the fact that my daughter could be taught at home rather than in a public school. The enrollment was fairly easy. We were sent the books and supplies way ahead of time. The computer equipment was sent early enough to set up and the instructions were easy to follow.

Placement tests were done for a reason. But the courses ended up being too advanced. My daughter was very discouraged and struggled. This should be looked into. I didn't feel I got any support from the school when my daughter was having problems. I suspected my daughter may have been Autistic or had a disability and asked for her to be tested. I asked two or three times but they NEVER tested my daughter. The school failed us. I would improve on testing children when an IEP is needed. This was my daughter's right!!! Also, I didn't like the fact that the Spanish course was self-taught. No instructor. Very disappointing.

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We called and made an appointment to meet with staff. The meeting was on site and we had a tour. Next we went to an orientation with other prospective students. Our daughter already had a laptop, so we just needed the link to the website and it was easy for her to get started. I liked the flexibility of the learning environment, and the additional access to in person learning with teachers in a physical location if needed. My daughter could contact them throughout the day to ask questions. But I feel like they struggled to keep my daughter engaged in learning. The communication between teachers and parents wasn't as good as it could have been. I think if there was a weekly email report of the student's progress it would help.

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It was pretty easy to enroll. If you are under 18, a parent must make an account to enroll you and this allows the parents to see your progress. The introduction after being enrolled is really long but I find the way they have this school set up is easy and efficient. Teachers are very lovely and helpful. They are usually readily available and always willing to help one on one if need be. Also, website is easily accessible and easy to use. I simply didn't like it because I realized I didn't have the patience to sit in front of a computer for 8 hours a day. But courses are well organized and it's easy to see what progress you are making from a day to day basis.

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First off enrolling was a complete pain. Looking back on it if I'd listened to my intuition I'd just enrolled them in regular school. Quick background, my boys are ignorant. They both came from magnet academies. They were As & B students. They since dropped to one A. It's P.E. Seriously? The rest I've managed to with me and my husband grinding schoolwork on our weekends to get them caught up, so now they've got Cs. Some of the work is common core, some isn't. Email a teacher looking for a response to a question, forget about it! Tutor? One on one? I can't stop laughing at all these fallacies they promote. The kids will get done with their assignments for the day only for the lazy teachers to go in and add something that wasn't there, I've screenshotted it. Tests change answers-got screenshots too.

Test give a question and the A, B, C, D say something in read about error in loading so I guess we are suppose to teach our kids to guess? Emailed them about that, took 2 weeks to fix so he could retake (we use computer they provided. My 6th has had a new teacher in every subject except homeroom, none of this happens in real school. One of the teachers just talks about everything but the subject at hand! My personal favorite 5 minutes before class connect I get an email saying the teach will be unable to make the class connect so it's canceled. That's happened more than actual classes. All the materials they send you, what a joke we only used the books, nothing called for microscope, rocks or beans.

Let me correct myself we used the clay for art! Art for my 7th grader was the same art class I had to get my associates in science. I was so excited for my kids who loved science like met, yet it was stupid videos and quizzes and tests were never what was on a study guide teachers would give out. I also have my bachelor's degree and my husband is Air Force, scored so high he was offered any job he wanted, plus two of his math acquainted buddies to look over our son's math and try to understand. It was seriously like someone who didn't graduate 5th grade write them. Of course we put 3 as the answer but it was marked wrong because it was suppose to be 3.0 that's the same damn thing! We've been so disgusted by the lack of communication, the complete ignoring of our emails. Wrote the art teacher 3 weeks ago, still no answer.

DO NOT BE FOOLED THAT YOUR CHILD CAN GET ON. DO THEIR WORK AS FAST AS THEY WANT, OR AS SLOW, RECIEVE A TUTOR, GET TEACHER FEEDBACK. Hell you might not even keep the same teacher! I'm just glad my boys are passing so they can go back to public school they begged not to be re-enrolled! You judge that one! Good luck! Be smart! Keep your kids in public or a private school. Run from this dud.

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I like the features of the program as a whole and they were awesome. My kid loved the whole idea of going to school. And not only that he love the fact that he would be working from his own computer. The features were dropped down and transition into a small size so that the kids will be able to master these programs and do well. I was told to get register online and once my kid and I registered for the program. We were then told that he and I would be selected for a phone interview with one of the counselors to discuss the different types of programs that they offer. We did the phone interview & it took well over one to two hours. We spoke regarding the options that would best fit the needs of the child and the program that my son would be getting into.

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I like that it's online and that it's not a brick and mortar school but it's frustrating because you have to wait a long time between signing up and actually getting enrolled. You have to send in a lot of paperwork and send them and that takes a while. When we started this program it was wonderful because my child could work independently with lots of help from the program and at his own pace and he loved it. We could plan field trips and library visits whenever we wanted then it changed. They started with so many mandatory class connects that it wasn't independent anymore and it was stressful. But it's easy to get help and the teachers are good.

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Getting started with enrollment was like enrolling in a brick and mortar school. Set up was harder! First you need to get the equipment and set it up then you need the wifi set up to connect to the school. Our wifi was too slow so we had to wait for them to hook up their wifi, which they paid for, but we couldn't start our kids in school until everything was hooked up. It took them a really long time to do that. K12 sent really nice equipment, computer, printer and laptop out to the house. But as nice as the computer was it didn't want to stay connected to the school. The computer kept freezing up and it made being in the live sessions very hard.

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My nephew enjoyed not having to be in a classroom around other kids because he's high functioning autistic and learns better with minimal distractions in the classroom. It was a great way for him to learn. It was very easy to setup the computer for me because I use computers on a regular basis, but for other parents or guardians that don't use a computer everyday it maybe harder to figure it out. We didn't like how the classrooms were sometimes glitching and couldn't get logged on or the teacher wasn't logged in the classroom. Some days the website would be down and no work could be done.

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The only area that I would really improve on is the enrollment process. I understand space and availability, but the waiting list made me feel uncertain whether or not my kids would be able to attend, and also tracking down and sending lots of paperwork is not fun for me. Getting all of our paperwork for enrollment took a few days. But everything else is great. The staff was very helpful, and after that it was very easy to get all of my children started when we found out which level they were at. Also, it was easy and very convenient to use. I liked that we could go back and review subjects that needed extra work. I also really like that each child can move along at their own pace, so I know that they are fully understanding everything before they move on to what is next. The teachers are there and ready to help when we need them.

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This was the best thing that could have happen for my son. He works independently because of how the materials are accessible on the website. My child has had great success in this teaching method. He is able to work at his own speed and enjoy learning. The enrollment process was great. My son attend the start of fourth grade at public school and transfer into K12 after the first nine weeks. The help in getting his records transfer and sending all materials out so the start of online school was seamless. The tech support was easy to access and helpful. But there are a few things that I would change. The online sites are great but some of the assignment have the child to know more information than what is on the slides of lessons. Maybe having access to books for science and math and also some of the tests to see which ones you missed.

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I liked that my child's classes were tailored for her learning experience. She has dyslexia so her understanding and getting help from her teachers is important. Enrollment took a bit wait and I disliked it because I had to keep turning in the same paperwork repeatedly to get my child enrolled, then she missed time frame to start school. But once the enrollment was finally done it was easy to navigate website.

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We sought out K12 because we needed an alternative to teachers who were overwhelmed with Common Core. I like that we have the ability to modify lessons to meet the needs of my son. He did not get that in his B&M school. As a new family, I wish we had gotten a little more support. We were definitely lost for most of the first semester. Not understanding the impact of getting behind when we thought that we could work at his own pace, hurt him irrefutably. We came from a B&M that worked on a block schedule where a class was in a single semester. So messing up in the first semester and having that carry over to the second semester only means more time is added to his high schooling. In just a single school year that we've been enrolled, there has already been a change and more testing is happening.

This is one of the things why we left B&M. They now have to take a mini quiz at the end of every class and at the end of the week, on top of their regular coursework. But it was fairly easy to register. The most difficult things were compiling, scanning and uploading all of the documents needed. Once we were enrolled it was really just a waiting game until the semester started. We didn't get to choose classes, he was placed in them. This could have been because of his prior courses or his grade level, I don't know, we weren't given an option except to choose his foreign language. The one thing I wish we had gotten sooner was access to the program. We didn't get to get in and start using it until the first day of school.

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K12 enrollment was simple and convenient. I like that it coincided so well with our homeschooling curriculum and was quite convenient for our family to use. It worked great when we lived on both the west coast and the east coast. As a former school teacher, I felt that their curriculum was very comprehensive and held my children accountable for high education standards. The K12 website was very comprehensive and gave us a great introduction into the curriculum and what to expect regarding our children's education.

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Enrollment was easy. We went to their website to initially enroll and a counselor from K12 called us to start the process. We had to take her out of her public school and enroll her in the same classes she would be taking. Everything she needed was mailed to use including a laptop. The program was easy to set up, instructions were given and had a phone number to her counselor that we could call anytime with questions. We liked that she was able to pick which classes she wanted to take, that everything was included... books, worksheets, science projects and such, at no price to us. The teachers were all friendly and helpful, too. The only thing my daughter ending up not liking was that she wasn't around her friends and that was lonely for her.

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I am so disappointed in my experience with K12. I turned to K12 because my 7 year old was getting bullied in school and having difficulty learning. It was out of frustration and desperation and no resolve on the schools part that I thought K12 may be just the right choice. I enrolled both my children in February but told them I did not want to start the program until March 1st. We were waiting on a diagnosis from a neurologist for my son as well as another teacher meeting (I wasn't going to hold my breath while waiting on the school to help).

The original K12 representative we spoke with Amanda was super courteous and helpful. She explained that if it wasn't the right fit for us we could get a full refund as long as it was within 30 days of program start. So we felt comfortable enrolling our kids knowing that it could be refunded if needed. Then the K12 experience took a turn for the worst, they delivered the course material all 4 boxes in early February... They didn't wait till right before March. So after a diagnosis of ADHD with Autistic tendency the neurologist strongly advised against homeschooling. The school psychologist got involved and my son was offered more services so we chose to go with the Doctor's advice as long as the school met our requirements which they did.

So I called K12 to cancel the program. Well I was shuffled around from person to person to finally be told I needed to leave a voicemail mail and someone would get back to me in 48hrs. Well no call came so I called again. Same spiel... Still no call finally I confided in a technician for K12 who got stuck talking to me because I hit any extension that wasn't a voicemail. He assured me someone would call me. They never did but I got the refund for the online portion of the schooling. It's been 2 months since the course material was sent back at least 10 phone calls to K12 and no refund for my course material yet so I'm still 800 in the hole for a curriculum we never even started. I mailed it back well within the 30 day refund period, oh yeah and they made me pay to ship the material back so I was out the 140 dollars for shipping.

So thank you for nothing K12, I'm having a hard enough year with schooling issues just for your company to make things even more difficult. I would never recommend K12! If you should find yourself in my shoes and desperate to help your child because you just can't see them cry or say they hate school. I implore you to wait before trying a homeschooling program because it's all lies no money back guarantee.

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We enrolled my daughter at K12 in Texas because she wanted to try homeschooling. The teachers were terrible and I'm not even sure they understood the material they were supposed to be teaching. There were mandatory times the kids had to check in and most of the times, the teachers would talk about their cats or walk around their houses and show pictures. The instructions were not clear and the teachers were not responsive. My daughter is a straight A student but was not doing well on the K12 tests because the teachers were not teaching the material. It was a frustrating experience. We did one semester and would not recommend the K12 program at all.

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We started my son in Washington Virtual Academy, provided by k12 at the beginning of his fourth grade year, due to unaddressed issues with neighborhood bullies in the brick and mortar school for our area. The first year was mostly good, with joining the others in his school for a field trip to Grand Coulee Dam, seeing parts that are not available just for the general public showing up. (My wife's service dog was the first service animal to ever go on this tour).

However, both in the fourth grade and this year in the fifth, part of the required reading for the literature classes were Bible stories. We are a non-Christian family and deeply resent having this one religious text used in a publicly funded education. We contacted the teacher in Fourth Grade about it, and she had us find other similar themed stories to use instead. But when we contacted the Fifth Grade teacher we were told (from an old quote) that to be considered literate in the Western World, a person needs a strong understanding of the Christian Bible.

NO answer was given as to why NON Christian families need a knowledge of someone else's book of mythology. I deeply resent ANYONE trying to teach my son their religion. I resent it even more when they are using MY tax dollars to do so. This year, there has also been no extra-curricular activities to provide enrichment for the students, and the standards set by the teacher are at odds with the standards set by the school and often conflict. We will NOT be returning to them for his 6 Grade year and will be looking for other online choices.

Expert Review

ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Founded in 1999, K12 Inc. is a for-profit education corporation. As of 2017, it is the largest online school company, operating 58 separate virtual schools with nearly 77,000 students enrolled in the 2011-12 school year. K12 owns free online public schools, tuition-based online private schools, and online supplemental courses and is accredited by AdvancED, the largest homeschool accrediting agency. Interested caregivers can use the search feature on K12’s main page to find what offerings are available in their home states.

  • Award winning: K12 has won numerous awards including several from Creative Child Magazine, a ComputED Gazette Eddie Award and the Mom's Choice Award for Online Resources for Children.
  • Large selection of courses and levels: Students can choose from a large catalog of courses, spanning all levels including remedial, advanced placement, STEM, Honors and Dual Credit courses. Additionally, the school offers interactive activities and mobile apps for all grade levels.
  • Student support: K12 offers many forms of support to help its students be successful, including enrollment counselors, state-certified teachers, a dedicated advisor, school counselors and tech support.
  • Individualized learning plan: Each student’s counselor will outline their academic objectives, future goals, and take inventory of their strengths and weaknesses in order to build a curriculum that leads to maximum success.
  • Community activities: K12 is a large organization. Many regions of the country have meetups for community activities, parent organizations and field trips.
  • Best for homeschooling families, student performers, working adults and military families.

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K12 Company Profile

Company Name:
K12
Year Founded:
2000
Formerly Named:
K12 Inc.
Address:
2300 Corporate Park Drive
City:
Herndon
State/Province:
VT
Postal Code:
20171
Country:
United States
Website:
http://www.k12.com/