The Keystone School Reviews

Worse customer service ever. I tried to sign up online for my son to take a credit recovery class and it was impossible. Try to get help online and the person online support was useless. Got someone on the phone on a Monday after waiting for 45 minutes and it took them forever to get on the phone. Stated they will send me the information the following business day and I had to call them a week later to get the info for my son to start the class. I decided to withdraw my son because of the horrible service and they did not withdraw any of the money. They kept the $160 I paid for a class that my son didn't even enrolled in. I call that stealing.

Complete waste. Impossible to get ahold of anyone. MOST of the links in the site either do not work at all or no longer exist. CONSTANT issues with the site. Don't waste your money or your child's time.

My son is a high student and we tried Keystone for half a semester and it went well but after that it went downhill fast. The amount of work they make students do is ridiculous. I was told the work would be equivalent to public school. After complaining and complaining because now my son has fallen behind, I once again called and they stated it was harder than public schools. No one follows up and the teachers really do not seem to care. There is no teaching involved AT ALL. It's like having a teacher's aide just grade work all day. Once he is caught up I plan to move him to a different program. This curriculum will definitely detour kids away from college. I put myself through college online and that was a breeze compare to this. Completely disgusted!

This was my first time trying an online school and my child is in the 10th grade. It started out pretty rough and I ask for contact information of the "Mentor". The person who signed us up led me to believe he would have. I was quickly told that person did not exist. It soon became obvious the courses were more than my child could do on his own. I decided to take him out of Keystone. After withdrawing, I was told that I still have to pay the full amount as if he was still attending for the whole year. They only give full refunds up to 30 days. I understand I wouldn't get money back, but if they are no longer providing services why am I still paying as if he was there?

This was our first time trying an online school and my son is in the 8th grade. It started out pretty good but the courses quickly became more than my son could do on his own. We decided to take him out and reenroll him in our local school. After withdrawing, I was told that I still have to pay the full amount as if he was still attending for the whole year. They only give full refunds up to 30 days. I understand I wouldn't get money back, but why am I still paying as if he was there? They say I should have read this policy in the terms and conditions during enrollment but I didn't see it. Very hard to deal with and would not recommend for this reason and because there is not any communication with real teachers.

I have used the K12 public online schools for two other kids in the house, so we were not new to the online experience. This is truly a self-paced program, which my son prefers so that he can work on assignments as quickly as he can and use his afternoons for golf. The classes are challenging and focus a great deal on writing papers, and incorporating MLA format in all classes.

My daughter wanted to take a language that wasn't offered at her public high school, so we signed her up at Keystone. She just finished German 1 and recently started German 2. She's very satisfied with both classes. My husband is fluent in German, he reviewed some of the lessons and says the material is accurate. There is a teacher assigned to the classroom. My daughter has contacted the teacher 3-4 times throughout the courses with questions and the teacher always responded within a day.

We wanted to try homeschool for my daughter. We purchased 8th grade math from Keystone with the understanding that if she did well with online school, we would purchase the other courses needed for her classes. My daughter found errors in the first chapter; there was a math game that had the student "shoot" the correct answer. The problem was -4 x -5. My daughter hit 20 and was told she was wrong. She was told the correct answer was -9, which is only correct with addition -- not multiplication.