The Keystone School Reviews

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About The Keystone School

The Keystone School offers flexible online education for K-12 students with a variety of courses, including core subjects, electives and credit recovery options. Since its inception in 1974, The Keystone School has provided a self-paced learning environment to accommodate different student schedules.

Pros
  • Flexible education options available
  • Supportive administration and staff
  • Quality of educational materials
Cons
  • Poor customer service and support
  • Technical issues with online platform

The Keystone School Reviews

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    How do I know I can trust these reviews about The Keystone School?
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    Customer ServiceContract & TermsCoveragePunctuality & Speed

    Reviewed Feb. 28, 2018

    This was our first time trying an online school and my son is in the 8th grade. It started out pretty good but the courses quickly became more than my son could do on his own. We decided to take him out and reenroll him in our local school. After withdrawing, I was told that I still have to pay the full amount as if he was still attending for the whole year. They only give full refunds up to 30 days. I understand I wouldn't get money back, but why am I still paying as if he was there? They say I should have read this policy in the terms and conditions during enrollment but I didn't see it. Very hard to deal with and would not recommend for this reason and because there is not any communication with real teachers.

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    Customer ServiceStaff

    Reviewed Feb. 14, 2018

    I have used the K12 public online schools for two other kids in the house, so we were not new to the online experience. This is truly a self-paced program, which my son prefers so that he can work on assignments as quickly as he can and use his afternoons for golf. The classes are challenging and focus a great deal on writing papers, and incorporating MLA format in all classes.

    You can print a daily schedule based on your projected end date for the courses. It's not completely accurate, but in general works fairly well (it doesn't take into account the time you might need for a paper vs. a 5 question quiz). If your child cannot stay on task and gets behind, you do have an entire year to finish a course. However, if you are trying to finish it like a typical school year they can definitely run into problems if you are not supervising or your child is not motivated.

    To give you a rough daily idea of what we're doing... he starts class between 7 and 8 am. He takes a little break between each, and works about an hour a day on each (they have 5 classes). He's done for the day around noon, and this is a schedule for him to complete the semester in 3 months (working Mon-Fri). It's great for kids in extracurricular activities, or those who work and need to change schedules around. As far as online schools go, I am very happy with the choice. People who complain about it likely wouldn't do well with any online school.

    Teachers are prompt to respond to emails and you can call and get help asap during regular business hours. There are NO live classes to watch. The lessons do contain videos at times, but in general the middle school classes are materials the kids sit and read. They're organized and closely match or exceed the honors classes we switched from in our public schools.

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    Reviewed Aug. 10, 2017

    My daughter wanted to take a language that wasn't offered at her public high school, so we signed her up at Keystone. She just finished German 1 and recently started German 2. She's very satisfied with both classes. My husband is fluent in German, he reviewed some of the lessons and says the material is accurate. There is a teacher assigned to the classroom. My daughter has contacted the teacher 3-4 times throughout the courses with questions and the teacher always responded within a day.

    This program IS NOT EASY, but is on par with a high school level course. A typical course in a "brick and mortar" public school system is about 45 minutes a day for 180 days, and Keystone courses take just about the same amount of time. You need to complete all the lessons and assignments before the course is considered complete. The lessons are very comprehensive. The assessments are taken directly from learned material, so as long as the student takes notes and studies, they'll find the quizzes and tests to be relevant and of an appropriate degree of difficulty. Keystone uses "Blackboard" to deliver the course material, which is the same software most colleges use. I would definitely recommend Keystone.

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    Reviewed Aug. 11, 2016

    We wanted to try homeschool for my daughter. We purchased 8th grade math from Keystone with the understanding that if she did well with online school, we would purchase the other courses needed for her classes. My daughter found errors in the first chapter; there was a math game that had the student "shoot" the correct answer. The problem was -4 x -5. My daughter hit 20 and was told she was wrong. She was told the correct answer was -9, which is only correct with addition -- not multiplication.

    She then had a problem where the student was to change a mixed number into a fraction. The instructions said to multiply the denominator and numerator together and add the numerator. They later contradicted the original statement, saying correctly that you multiply the denominator by the whole number and add the numerator.

    These are just two of the many examples of errors found in the materials. This company is now saying they will only refund a portion of the total cost, stating that my daughter already took some of the lessons. Give me a break. My 13-year-old child could teach this class better than the material we received. We reached out to find that our “teacher” was no longer working there. I emailed and then spoke to the “principal” who said that she would put in a “ticket” to correct the errors we found. When I asked why the teacher had not proofread the material I was told they did not have time to do so. My point is that the student is there to learn, not to correct the materials. I have had multiple conversations and emails and still just promises of refunds. Buyer beware!

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    The Keystone School Company Information

    Company Name:
    The Keystone School
    Year Founded:
    1948
    Address:
    920 Central Road
    City:
    Bloomsburg
    State/Province:
    PA
    Postal Code:
    17815
    Country:
    United States
    Website:
    keystoneschoolonline.com