Udemy Reviews

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About Udemy

Udemy is an online learning platform with more than 100,000 video courses. Some courses are free, but all are relatively inexpensive. Students receive guidance from an experienced instructor and have lifetime access to any course. Courses are available in 65 languages. Topics include business, finance, development, information technology, design, music and fitness.

Pros
  • Course variety
  • Lifetime access
  • Pay-per-course
Cons
  • No academic credit
  • Can be pricey

Udemy Reviews

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    How do I know I can trust these reviews about Udemy?
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    Page 3 Reviews 40 - 240
    Staff

    Reviewed March 18, 2022

    A very absurd act of Udemy! I'm Vietnamese in Russia, I've been buying and studying Udemy's courses all year. I paid all for a course and it is Udemy's obligation to deliver the course according to my bill, but now why won't udemy let me continue my studies just because I'm in Russia? This action is a blatant act of stealing and appropriating property in a blatant manner.

    Udemy is in serious violation of consumer protection laws or frankly a SCAM (because Udemy collected my money but did NOT provide a commensurate service). A place related to education but blatantly cheating and appropriating users' assets, how does Udemy claim to be an educational tool - a civilized tool? You are behaving like a prehistoric and uncultured person. Such a tool is not qualified to teach other people how to be human. I give up Udemy forever because you are not fit for the role of imparting knowledge. PS: Who are we? We are just consumers, how can we influence the political situation of the "big guys"? What an insult.

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    PriceStaff

    Reviewed Jan. 27, 2022

    I have been an Udemy customer for more than a decade. I bought courses and have more than 100 titles that I have archived and used for reference when needed. I got excellent support for getting some discount codes when prices were too high. My purchases were high and also refunds. Refunds were requested because the course did not meet my expectations. Udemy has an apparent and unambiguous refund policy where if you are not satisfied for any reason, a refund will be processed with no questions asked.

    My recent purchase from Udemy was below standard and an outdated course. I wonder why Udemy cannot vet the instructors for their content. They want to promote some of the offered courses with no quality in mind. My request for a refund has been flagged. Their support process is very cumbersome. I finally managed to speak on a chat with a rep who seemed to understand my predicament and has escalated the issue for a refund. The moral of the story: stay away from Udemy as there are other good places to get online courses.

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    Customer ServiceContract & TermsStaff

    Reviewed Jan. 25, 2022

    This Site shows you every type of content and when you purchase it, they will play once or twice and after that they will block your account saying that you have violated their policies and after that they will never communicate with you. Even after sending them multiple emails. Contacting them is a headache, if you check their chat support they would just create a ticket and tell that our concerned team would contact you. Now their team is so busy that they would contact after two days and if you reply on their emails that I have not violated any terms and want to communicate they will never reply to your emails. This is my experience purchased the subscription and not able to use it. They are not ever refunding my money as well. Therefore they only swallow the money.

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    Customer Service

    Reviewed Dec. 22, 2021

    If you have a Mac, I would avoid purchasing anything on Udemy. The explanations for Mac are less and not precise as for pc. The helpers are not trained to answers academic questions but only registering concerned (Basically when it's time to take your money). I was unable to switch dbg for lldb because it was simply not available for my Mac Big Sur for codelite. I found out after researching online. Also some commands in within were not available for Mac. And I texted to get an answer and instead of answering the solution, when I finally got to the instructor, he simply deflected the question and demanded me to ask the question somewhere else. Now I'm stuck with a credit 29 $ and all the prices for other classes are back to 140$ in which I'm not interested anyway. I would happily give my 29$ credit to someone with a PC.

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    Sales & Marketing

    Reviewed Nov. 29, 2021

    Paid for a guitar course, which is useless.... Tried to get a refund but this was denied. Udemy is a scam, pure and simple. The guitar course is led by an instructor who spends his time talking but not teaching anything at all.... Scam.

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    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 27, 2021

    Udemy.com is real scam organization. Here is my experience. I have purchased 3 courses from Udemy and paid 1080 INR from my phone wallet. I have not received access to my purchased courses. When I contact Udemy customer support, the said they have not received money but I can see that money was deducted from my phone wallet and I have transaction id. Funny thing is, During my discussion with Udemy customer care representative before I provide them transaction id, they said even though I have transaction id they can't help in providing access to my purchased courses. After 48 hours, they mentioned that they have not received money and hence they cannot provide access to my purchased courses. Even though you have a transaction id which clearly chows that payment was done to Udemy india as shown below. I request all who wants to purchase courses from Udemy, just think twice and it is up to you. I AM SURE THIS IS A BIG SCAM.

    PhonePe Nov 25, 2021
    Paid To Udemy India: ₹ 1080
    Txn. ID: **
    Txn. Status: Successful
    Debited From: Wallet
    Updated balance: ₹ 3056

    Order ID: **

    "Hi Sundaram **

    If you have not made this transaction or notice any error please contact us.

    Cheers!

    Team PhonePe"

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    Sales & Marketing

    Reviewed Nov. 18, 2021

    Udemy is a scam!!! Save your money. I bought a course 5 days ago. The course was terrible and very hard to understand. I sent them a request and it was ignored. I kept trying to listen to the instructor it literally got worse. I finally had enough and requested a full refund. They denied it although I had only gone 19% through, their own website says a "Significant portion needs to be used." 19% is not significant. Secondly, they promise 30 days, what a lie. Do not ever use udemy. I am contacting my bank and let them handle it. I am also posting this to Trustpilot, Google Reviews, Yelp and BBB.

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    Andra increased rating by 2 stars.
    After a positive interaction with Udemy, Andra increased their star rating on Nov. 17, 2021.

    Updated review: Nov. 17, 2021

    I want to update my previous post. I finally received my refund after numerous emails to Udemy. My credit was paid into my bank account this morning. I wish their refund process was so complicated and time consuming.

    Original Review: Nov. 13, 2021

    Updated on 11/13/2021: This is a follow up review on my previous review complaining about Udemy Refund policy. Udemy responded to my Email enquiry and it seems like they will now action the request for my refund. I truly hope they do.

    Original: I purchased 3 Udemy online courses and then decided to rather request a refund. Udemy did not refund me. Instead they gave me a credit on my account. I don't want a credit. I want a refund not a credit. I want the money refunded into my bank account.

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    Reviewed Oct. 28, 2021

    On 10/25 I signed up for a trial on "Master Digital Marketing- Google Certificate", then 3 days later I noticed it was not for me, the Facebook training was outdated and more. I then went to the website, jumped hoops, to request for a refund, but learned that "I had signed into the course too many times", per UDEMY description so I did not qualify for the refund. The course is outdated and the refund is bogus. My caveat is sign up for UDEMY.COM curses at your own risk. UDEMY.COM refund policy is bogus!

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    Reviewed Oct. 17, 2021

    The required Google Widevine DRM makes the Udemy platform a lot more unattractive. Even making a screenshot of an interesting schedule is being blocked. This seems pretty bad to me. There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don't look even slightly believable. If you are going to use a passage of Lorem Ipsum, you need to be sure there isn't anything embarrassing hidden in the middle of text. All the Lorem Ipsum generators on the Internet tend to repeat predefined chunks as necessary, making this the first true generator on the Internet. It uses a dictionary of over 200 Latin words, combined with a handful of model sentence structures, to generate Lorem Ipsum which looks reasonable. The generated Lorem Ipsum is therefore always free from repetition, injected humour, or non-characteristic words etc.

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    Reviewed Aug. 16, 2021

    This is one of the good websites where a person can learn from any domain and any field at a very affordable costs..... This is useful and beneficial for the both tutors and the students who are learning from it... Thanks Udemy...

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    Customer Service

    Reviewed Aug. 15, 2021

    Utilized a trial account, forgot to cancel and didn't use services. Was refused a refund. Contacted support and got a copy paste answer. Have used Udemy a lot in the past but won't anymore unless they get some common sense.

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    Customer Service

    Reviewed July 7, 2021

    Udemy has changed its refund policy of late. It is not refunding the amount immediately and say it is violation of policy. You will not get response even if you request explanation. Best policy is read the course details, read social forums, understand the feedback of the course designer. Make a choice. There are lot of alternatives like LinkedIn Learning, Coursera, edX, Skillshare, pluralsight, Frontend Masters, YouTube education sites, 2U, DataCamp, DataPro and many of them. Do proper research and do not take it from Company words be it Udemy or Coursera. I realized it after I had very bad experience with Udemy.

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    Customer Service

    Reviewed June 10, 2021

    Purchased a Business Intelligence Analyst Course 2021. I bought it on sale for $14.99. It was convoluted, terribly confusing and I was listening to lectures two and three times without understanding it. So, I applied for a refund, which they denied because I was still taking the course, but it had been past 30 days. I think it's ridiculous that they refuse to issue a refund. I bought the course 30 days prior on sale but didn't begin the course until a week and a half ago. I had another course in my Udemy cart for $165 which I took out because I think their customer service and policy is ridiculous. I'm going to take online classes from one of the many other companies out there from now on.

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    Sales & MarketingPrice

    Reviewed May 11, 2021

    During lockdown, after losing all my music jobs, I started looking to do some formal online learning. Udemy offered many courses, some as low as $12.99, which made it easy on the wallet. I've taken a number of courses in orchestration, composition, MIDI programming, etc. and while I like some more than others (personal preference as to teaching styles), *all* of them were informative, well presented and the lecturers clearly understood their subject matter. The great thing about Udemy, is, if there's a course that is more costly (i.e. $99), just wait and chances are it will be $12-20 before long. They are constantly having sales. Udemy saved my sanity this year at a very reasonable cost, and taught me quite a bit during the process. Two thumbs up!

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    Staff

    Reviewed April 22, 2021

    The company has a rudimentary algorithm from what I researched that appears to favor people that are earning them more money, the issue with this is the older teachers who were around longer appear to get much more attention than an instructor that is more educated or more qualified and brand new, from what I can see any new instructor on the platform does not have a shot in hell of growing because of their limited growth since they no longer appear to heavily market and instead have the nerve to ask the creators to market. If their favorite creator reports a competitor Udemy will automatically side with the favorite creator who is filling their greedy pockets. Furthermore, the classes I have taken are made by young students that have no certifications nor degrees to back their teaching.

    For example Simon ** claims to be an expert in real estate investing however he is teaching people to illegally break landlord leases and sublease units in buildings and offer short term rentals, yet I was just fined $4000 dollars by my city for doing what Simon ** taught me to do and the judge claimed it was illegal, I reported this to Udemy and they still have his videos up because so many people are buying it and in the end Udemy is illegally teaching people how to invest in real estate, right now I am looking into a lawyer to see if I can sue Udemy and Simon ** for fraud and misrepresentation or conspiracy to defraud a student.

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    Customer ServiceStaff

    Reviewed April 9, 2021

    I was absolutely shocked to see that Udemy had such bad reviews! I am 15, and I started using Udemy because I wanted to learn Unity, (a game engine) and purchased 4 courses on the subject. The first one I started was the ultimate guide to unity. I am only about halfway into it, and I am VERY pleased! the videos are very high quality, and the courses have a note-making system that I find extremely useful! I cannot say anything about the other courses I purchased, but I believe they will be the same.

    The one issue I had was with purchasing the courses... when I tried to purchase a course, it would tell me there was an error and that I should try again. However, I contacted Udemy about this and got two automated replies saying my question had been received, and that they would reply to me as soon as possible. Very soon, a Udemy employee sent me a message saying she had looked into the problem and tried to help me. I was very pleased with the quick response and the helpfulness of the email.

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    StaffReliability

    Reviewed Feb. 21, 2021

    Hi Friends, I'm sharing my very worst experience with Udemy Trust & Safety as well Copyrights Team... I wanted to do preparation for RPA courses and enrolled to 3 Instructors courses. One of the Instructor (A) courses are very famous and most reliable which recommended by my friend. Other instructor (B) was newbie however I enrolled to his course based on reviews (Fake/Paid) on the course. When I finished 1st instructor (A) course (completed practicing all questions in mock tests) I started to practice question on other instructor course and I truly shocked b'coz same questions, contents I found which I already practiced on 1st Instructor course (A). Means this guy has copied Instructor (A) entire course including questions, images, explanation as well descriptions too.

    I rated one star with the honest feedback (This guy has copied ....bla bla) and got refund as well report his course to Udemy Trust and Safety for Udemy copyright policy violation. I thought Udemy will banned this guy and removed his course but regret No any Action taken by Udemy against his course even my review also not displayed on his course landing page. (Might be some of the Udemy people getting undertable money from this types of guys).

    So I understand that there is no any meaning of Copyrights for Udemy as well no any meaning of instructor course privacy too. Anyone can create exam preparation courses by copying others contents and make money. Udemy Trust & Safely, Copyrights and Instructor Support teams are a big joke and damn jack** too. So, if you are planning to create course on Udemy, please think thousands time prior to publish. Udemy is a untrustworthy, unreliable and most cheater company who only works for their money. Money is everything for them NOT any Instructor or his/her privacy.

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    Reviewed Feb. 18, 2021

    Purchases class and then requested refund approximately five minutes later on the same day. Got receipts and they still kept money. Had to get CC to refund. The End. Never use them ever again for life.

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    Profile pic of the author.
    Customer Service

    Reviewed Nov. 16, 2020

    Several of the classes I paid for were taken down and I was directed to go to support and request a refund. I have contacted support several times to request for a refund and no response. The amount to be refunded is just under $80.

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Sept. 17, 2020

    After purchasing a long course I was DENIED A REFUND a day later. In order to find out if there was any information I could use, I had to click around a lot at 2x speed which disqualified me from a refund. There is NO CUSTOMER SERVICE so you cannot request a refund. These courses are not usually updated often even if the "updated on" date is recent. This means they could have updated only a tiny section of the entire course. Between not honoring their advertised refund policy, misrepresenting the updates, and allowing poor creators, I would look at almost any other course site. There is a reason their classes are so cheap - they're just Youtube videos you pay for.

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    Reviewed July 7, 2020

    I didn't find Udemy's interface friendly, I tried to open a course, it gave me features of another course, that didn't match with the course I am opening. Moreover, I got internet issues while opening the course. While, when I open a game or site, it opens quickly.

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    Staff

    Reviewed June 26, 2020

    I have been a fan of Udemy for a long time and currently have over 85 courses in my account. I find the platform user friendly and you can contact the instructors no matter how long ago the course was posted.

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    Reviewed June 20, 2020

    I enjoyed learn the new skills for life coaching and health and wellness. It allowed me to learn about nutrition and ways to be healthy and help others. Learning from the instructor and the easy to follow step gave me motivation and wanting to learn more. I have taken 5 course so far and enjoyed all 5 learned a lot. Will return for more course materials for more learning experience soon.

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    Staff

    Reviewed May 4, 2020

    I took a course on 'writing with a flair'. The presenter claimed to be a Wall Street journalist. He keeps referring to- 'I can do this... The course will do this'... There was a lot of claim and no action. Was very disappointed. So I asked for a refund. I purchased this just before Covid. Due to Covid I had been unable to attend to this course until later. They now say, as it's past the 30 day period they won't refund. Very disappointed in the course and their policies.

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    Reviewed April 13, 2020

    Please please never ever buy Udemy, they are the worst. I bought subscription, no I cant cancel, they have no contact info. Fakers. Liars. Cheated with my adding on subscriptions and taken my money. 1 TRILLION UNLIKES, HATES, THESE ARE TOTALLY THE WORST.

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    Online & AppStaffReliability

    Reviewed March 21, 2020

    Never trust Udemy. It is the most pathetic, unworthy and untrustful site. Here are the reasons:

    1. I was preparing for Google Cloud certification and I purchased 3 courses from Udemy. All the 3 courses were removed one week before my certification exam. The refund does not happen automatically. We need to raise a request. The site is too bad and too confusing. So, we cannot rely on Udemy at all. The courses on Udemy are pathetically arranged and recorded. Prefer Coursera, LinuxAcademy or CloudAcademy as they provide a good quality courses.

    2. Udemy cannot be trusted as your data is posted on other sites. My comments for a course could be seen on https://courses.javacodegeeks.com/ site of which I don't have account. When I contacted Udemy to remove the message, they mislead the students by saying that contact the instructor. When I contact the instructor the instructor says that "This is really strange and am not sure why and how it's happening. It had happened before as well. Seems these sites like javacodegeeks.com are being paid by udemy to promote these courses because when I click on enroll course on that page, it redirects it to Udemy."

    3. There is no guarantee that Udemy will not sell your bank account to hackers if they can post your comments to other sites for publicity and misled the students.

    In short, never use Udemy account. They are unreliable and their customer care sucks. Even if the course is offer free, don't register on Udemy. Most of the courses are time waste. Better prefer Coursera, LinuxAcademy or CloudAcademy as they are much safe and protect your privacy in terms of your comments, login details and account details.

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    Reviewed March 9, 2020

    I enrolled for one of the Udemy courses and found that after the 30 day money back guarantee period had expired the online tutorials went down from 13 hours to 8 minutes, if this is not sharp practice what is?

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    Customer ServiceStaff

    Reviewed Feb. 18, 2020

    When seeing all over the experience with Udemy is too bad and I never recommend anyone to go for udemy. Type of YouTube channels are better than udemy.. At least you can save your money. Because udemy doesn't have:

    1) no proper guidance
    2) customer service executives are not friendly.
    3) problem will not be resolved.

    4) unbroken promise of lifetime access.

    Reason behind for the review: I have purchased full stack web stack web development course on udemy and I have accessed the course for one week also. But suddenly the course has been disappeared from my account. When approaching customer services for the issue just they replied that, "We will update you via mail", and closing the chat. But the fact is that, they don't know how long will it take to resolve the issue. Peak of the story is that, they even don't have recorded data of purchase of the course in udemy. While showing the evidence of purchasing and accessing the course also they are not coming forward to resolve the issue.. It's completely Waste of money...

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    Reviewed Jan. 14, 2020

    Many of my coworkers choose to use Udemy for continuing education. I feel it has the best selection, training and curriculum vs others I have tried. Yes, the courses may be longer than others, but they're more detailed.

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    Customer Service

    Reviewed Jan. 12, 2020

    A few days ago I tried to change my email address at Udemy. Their form required me to change my password also, didn't want to... but I did it. However, Udemy NEVER recognized the changes, and now I can't get access to my account. Udemy is the only online company I have ever dealt with that has no human support service at all. They do not have a contact form, a phone number or online chat. Their address is: Udemy, 600 Harrison St., San Francisco, CA 94107. At this point I have no option but to have my lawyer send them a letter.

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    Reviewed Dec. 5, 2019

    Whenever a course is purchased it says it will be available for lifetime. Later on when Udemy doesn't like the course they just remove it without any notice. When you go back to the course, a message will be shown saying the course is removed and they are sorry for the inconvenience. Making to go through all the process of having to get a refund then finding another course again which you might like, with no certainty that it will be available next time you visit.

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    Customer ServiceStaff

    Reviewed Dec. 4, 2019

    My account was locked as I forgot my password. I wrote to Udemy and they asked me to verify by taking a video claiming that I, as an instructor, have the ownership of the courses. I explained that I am not an instructor and I should not do this verification. I only purchased courses to study. I requested to speak to a person on the phone instead of writing emails, but it was refused. I asked whether I am writing to a robot or a human and they never replied. I paid for the courses and I can not access to my products. The service at Udemy is extremely bad.

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    Price

    Reviewed Oct. 26, 2019

    I had dealt with Udemy in the past and, after being assured they had ironed out the bugs in their log-in and customer support pages, I decided to try them again. That was my second and last time that I will waste my time with this outfit since they seem much more interested in taking your money than providing the services they promise. Try YouTube: the quality of instruction is just as good and it doesn't cost you a thing.

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    Reviewed Oct. 8, 2019

    The bookkeeping courses were simple and had a good gradient. I didn't feel confused or lost at any time during the two first couress. The third course was QuickBooks and that got a bit complicated as there was some omitted steps that was not explained. On the other hand if you are going to be super specific the course would take over 100 hours. I figured it out and the explanations given by the instructor was otherwise detalied. When I emailed him he answered within 48 hours on the two first courses but hasn't answered anything on my third course so not sure what is up.

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    Price

    Reviewed Oct. 1, 2019

    I HATE the aggressive "95% off" all the time, I know that it is normal that the courses are 10 bucks, and that Udemy is just adding hundreds of dollars on to the price so they can say that they have a "limited time offer 95% off" now and then. When I actually want to buy a course, it's super expensive and I have to wait until they get a "sale" so I can get it at the normal price. And I bet some poor folks are going to buy the courses when they are enormously over-priced. I don't accept this marketing approach and once again, it's such a shame to see so many good courses being on this bad storefront. But if you're not bothered by that, it's a pretty alright service.

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    Verified purchase

    Reviewed Sept. 20, 2019

    I'm in the middle of taking two different Udemy courses, Java Programming Masterclass and the Complete 2019 Web Development. I paid about about 15 USD for these courses and both are excellent (IMHO). I know that some people have had bad experiences with Udemy courses and I think that maybe because Udemy doesn't seem to be very good at setting the standards for courses they offer. So some are good and some not so good.

    So I suggest that the best way to approach Udemy courses is two fold: 1. Don't buy any class that doesn't have at least 500 reviews and an average review score greater than 4.0 (out of 5). (It also helps to read some of the reviews as well.) 2. Never pay more than 20 USD for a course. If you adhere to these guidelines, I don't see how you can go wrong. Where else are you going to get a good to great course for less than the price of a book?

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    Installation & Setup

    Reviewed Sept. 13, 2019

    The courses are a joke. If you are broke don't go more broke by letting them suck a couple hundred bucks out of you. By far the worst course I have used is the C++ for absolute beginners. This is a total load of crap. The instruction is rushed. The education is extremely light and incomplete except for a general sprinkling of what is in the lesson plan of the moment, and the instructor is just barely there for you. This particular course is NOT for beginners and the line that it is, is an outright lie. That should give you some food for thought of the vetting process that they go through over there. NEVER UDEMY should be your motto.

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    Reviewed Aug. 28, 2019

    Have enrolled in SAP FICO and the lecturer is not to my expectation. The video finished before due as if the lecture is in a hurry to take a train. When you finished the study you are supposed to received a certificate and still have to chase for it. Do not enroll with Jittesh **.

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    Staff

    Reviewed Aug. 24, 2019

    I have completed multiple courses so far, and have been so informed as to the content of each course. A lot of folks on here are giving Udemy a 1 star review for the fact that they have had issues obtaining a discount. I have received discounts with all of my courses, with no problem at all. I do notice that it is indeed easier to sign up for and do the coursework on my Mac, not my phone. So happy that I found this great platform with wonderful educators! Thank you Udemy!!!

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    Sales & MarketingPrice

    Reviewed Aug. 16, 2019

    I looked up some courses and added a few to my cart at $10.44 each. When I go to check out, the price is good, but as soon as I log in, the price goes up significantly. There is no way to contact Udemy. When I go to their Facebook page, there is a button to message them, but as soon as I log into Facebook, that button disappears. They've gone to great lengths to hide from the public. This is worrisome, and obviously points to some type of scam.

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    Price

    Reviewed Aug. 4, 2019

    They give you a discount and then when you log in they raise the price 2X and recently they started charging money even for free courses, you see a free course and you try to enroll, they immediately change it and put a price tag on it. Thieves.

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    Price

    Reviewed Aug. 3, 2019

    The courses are very simple and up to the expectations at very cheap prices... Beginner to advanced...all the level courses are available..so that you can choose one from them. You can't learn everything to the very advanced level...but they could give some basic ideas about that particular course.

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    Reviewed Aug. 2, 2019

    Well I haven't bought any courses yet but I did enrolled in networking courses using coupons to make them free and I gotta say it was brutal. I mean the first course I took related to IP subnetting was good but after that the other courses I took mainly network fundamentals was just a one chapter course from a CCNA book like seriously and the instructor was just waiting 3 hours of my life explaining trivial things I could have easily found using google, yes the free courses were approximately 3 hours long and one course CCNA lab options shouldn't have been called a course at all. It was just about telling what softwares to use and nothing more and most of them were just outdated and some had very bad audio quality.

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    Reviewed July 31, 2019

    Course content might be very good but what is the use if you have to wait forever and ever for videos to stream. I always come up with lot of interest to learn in Udemy, but end up losing patience because of their video loading issues, even though I am working with high speed internet. When I raised a concern regarding this, Udemy replied saying it is something to do with my internet speed. I have even checked playing videos in YouTube whenever I face video streaming issue with Udemy, but YouTube works totally fine, so there is no internet issue.

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    Price

    Reviewed July 20, 2019

    Udemy cheat on its customer by changing the prices after you log in to your account. If one is not smart enough they would always pay high price for the course, however if you clear cache and create new account in some cases, you can buy the same course at the promotion price. So Instead of $200 you can pay just $10, the promo price. My question. Why they hunt on existing customer and loot them.

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    Customer Service

    Reviewed July 18, 2019

    I’ve used Udemy for two or three years, and feel most of their products are good. However, they recently deleted access to one of my courses because the course did not meet their requirements. Okay, no big deal- give me a refund, right? I had originally bought the course with a credit card I no longer use or have, and that was the ONLY way they wanted to refund money. What about just another course? No, they would not do that. What about refund to PayPal, Visa gift card, or old school check? No! They kept telling me to contact my financial institution. I can’t do that, I told them. I no longer have that info.

    Response- We can’t give you credit or a check- we can’t afford to do that for the number of students we have. Sooooo- I bought a course with lifetime access and Udemy won’t honor that, nor will they find me a way to get my money back. Customer service is non-existent. Just know that if you spend your money with Udemy, you are taking a chance. I would suggest not spending a lot so if your course gets pulled, you won’t be out a lot of money.

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    Customer ServiceSales & Marketing

    Reviewed July 2, 2019

    I was going to develop a course on Udemy. The courses state the number of people enrolled which is usually in the thousands. I asked Udemy how many enrolled are actually paying customers versus free coupon users. They would not answer. "That information is not available". Udemy deliberately misrepresents how much revenue an instructor can potentially make by stating these false numbers under the course title. I think it may be a violation of FTC regulations which insure vendor transparency and truth in advertising. I will pursue that.

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    Customer ServiceStaff

    Reviewed July 1, 2019

    Some instructors are good but I would, if asked if you should do Udemy or stick to YouTube, my answer would be stick to YouTube. The courses on Udemy look cool and seem like you will learn a lot but yes you do learn some things but no you won't be helped if you get stuck. I am currently stuck on my game development and have been asking the instructor through Facebook (best way to contact him. He does not go on Udemy to see questions) and it has been a week and he won't respond to me. I literally can not move ahead without help. When I wrote Udemy four days ago they still will not respond. The support is awful and the phone support is even worse, they are all so snobby and rude.

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    Staff

    Reviewed May 16, 2019

    I have taken several courses (about 6 or 7) and have found the instructors to be professional and knowledgeable. The content has been engaging and cause reflection and opportunities to practice. I would recommend the life coaching courses for the instructors I have enrolled with.

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    Staff

    Reviewed May 10, 2019

    I am a new instructor on Udemy and place some courses. My courses are booming and many student enrolled and success in their certification exam with few weeks. But after one month, one of the instructor has noticed that I am getting lots of traffic and enrollments, he enrolled into my course and steal all the contents from course and updated his course using mine. Moreover he put negative reviews on my course to pulling me down. I really surprised that there are 6 people enrolled and within half hour they all unenrolled and put 1 star negative comments (FAKE).

    I have complained to Udemy with proofs however Udemy has not taken any action against him even not updates me. Several times I contact Udemy Safety Team but NO RESULT. My students has also report of Udemy Policy Violation with proofs however they didn't took any action. I don't know what I have to do now? Might be I have to remove my course from Udemy and place to other sites where rules & regulations are followed and treat everyone same. Horrible and stressful experience working with Udemy so far.

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    Process

    Reviewed April 28, 2019

    Videos are not clear. Be wary in the first few days of purchase as you can't be refunded after 30 days whether or not you were satisfied. My Program Management course experience was horrible. I don't recommend.

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    Installation & SetupStaff

    Reviewed April 16, 2019

    I just tried to a course from Udemy. I'm gonna break this down into two parts, one for Udemy itself, and the second for the course.

    1) Udemy. I have just realized that Udemy itself is simply just a sharing/money channeling platform for online courses. There is obviously no quality control of the courses which get put up and evidently (having tried one course), it seems that anyone can create a course and upload it for resale. It's basically the same model for the different app store platforms just as Google Play, etc. This means that you cannot be sure of the quality of the course you are purchasing.

    2) Courses. I tried one course, Microsoft SQL server 2019 by Taurius Litvinavicius. It was terrible. When the presenter talked through the setup options for installing SQL Server, he was basically just making it up as he went along, often just reading the descriptions of the each option with no proper explanation of what they were, and often choosing which options to keep/remove based on how much disk space they used because 'we might need that.' But again, without saying what it might be needed for. Later on, in a chapter about Security, the information was downright wrong. Finally, the English was overly casual, often bad, and the subtitles appeared to be machine generated and were massively inaccurate compounding on already bad English.

    Note: I already have some hands-on experience with SQL Server and wanted to formalize and confirm my knowledge by taking a course. And I bought this course based on the assumption that someone who had written a course would naturally have better knowledge than me and would be able to fill in some gaps. NOT SO. It was evident that this 'instructor' had no formal training in SQL Server at all. It was also clear that he had not properly prepared this course, evident from the pauses and vagueness in talking through the install options as he obviously wasn't sure himself.

    Summary. Based on this one experience, I will not be buying any more courses on Udemy. It is not the professional course-specialist entity that I thought it was, and in fact is far from it. Equally important is the fact that courses are being created by people who are obviously not professionals on the subject matter of the course(s) they create. These are amateurs leading amateurs, complete with inaccuracies and mistakes and disinformation, and ultimately wasting your precious time and money.

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    Reviewed March 31, 2019

    I wish I had read the reviews before purchasing the course "writing with flair, becoming an exceptional writer". I watched the free videos and felt this was what I needed. Paid for the course. Never received the material. What a ripoff!!!

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    Customer ServiceStaff

    Reviewed March 16, 2019

    I normally only write good reviews but Udemy has ripped me off. Have been buying courses since 2016 and now they changed my login without my permission and charged me for a course I did not order. All I get are computer generated replies that make no sense. No actual person will answer my email or fix the problem. There are no phone numbers to call etc. All the $$$s spent are wasted and they just kept the money without comment. Buyer beware. In my mind not a reputable company at all. I am not the first and certainly won't be the last!

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    Online & AppStaff

    Reviewed March 16, 2019

    I have been very satisfied overall with course content on Udemy. Some instructors are simply outstanding. However, the platform on iOS devices is EXTREMELY buggy and inconsistent. I have always had problems with streaming content on iPad iOS 12 on 150 Gb connection. Should be no excuse. Udemy really needs to get it together. The instructors I have had contact with are equally frustrated and will likely start bailing in droves.

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    Reviewed March 7, 2019

    I have been looking at Graphic Design courses on Udemy for a couple of days and the prices for the courses have skyrocketed from a few days ago. Opened the same page in incognito and prices are back to £11 from over £100. I know lots of sites lure you in this way and use cookies to changes prices for individual users but don't get caught out paying more than you need to.

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    Verified purchase
    Online & App

    Reviewed March 2, 2019

    This company has the worst instructional design I have ever seen. They don't explain how anything is done, and everything is based on mindless following of the instructors lesson. They teach to the rote level of learning. They claim a course is for beginners, but then don't explain the basics. 1/3 of my way into a course and I have been taught no basics of coding. Their support for students consists of a few know-it-all teachers who make one sentence comments to your questions and rarely even address the question you had. They always phrase it in a way that makes it sound like it is your fault.

    Their app is horrible. Ironic for a company teaching people to make apps. I tried to download the videos and use them offline, but it kept crashing. They are fraudulent in their claim of review stars. When you start the course, the review is set at 5 stars automatically. If you do nothing, they still get 5 stars. You have to change it or they get 5 stars. If someone gets frustrated and leaves without changing, they get 5 stars. Completely unethical way to handle reviews.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 9, 2019

    If you have the best content. What good does it do you? If you can't access it! Huge runaround digging through every email to determine what classes I registered for since early 2015. Before they would confirm there was an account. Days later still no access to my courses and only one customer service person that clearly is not qualified.

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    Staff

    Reviewed Feb. 3, 2019

    I've bought three courses so far: Modern Python Bootcamp and SQL Bootcamp by Colt Steele as well as Python for Data Science and Machine learning by Jose Portilla. These 3 courses are incredibly detailed, beautifully made, and amazing for a beginner like myself. I got them all for about $10 each. These courses are worth a lot more than that for the amount of quality content and over 20 hours of video. I'm surprised these guys release their content this cheap every now and then. Nevertheless, bottomline, I can speak for these instructors and their content. They are professionals and excellent teachers. I'm 100% satisfied with my purchase and feel lucky I found these guys' courses.

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    Sales & MarketingPricePunctuality & Speed

    Reviewed Feb. 1, 2019

    I only bought two courses so far and am halfway through one of them. So far everything is working great. The instructor is good, the material is useful and most importantly I am progressing quickly. For this particular course, the value was very good (looking at money spent per hour of content) and I will probably buy other courses in the future. What I don't like are the ludicrous "90% Off" discounts on what I hope are completely overblown list prices. In addition they try to push you to buy with the common "only X hours left" stuff. Just put the real prices and maybe do a real 10% sale from time to time.

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    Reviewed Jan. 25, 2019

    I have had no problems at all with this company. What the company say and is very legit. I had problems at the beginning but was able sort it by sending a fault through the website in the contact area. I have 4 products in my vault that I use. It is in pdf and video form. I hope this helps others.

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    Customer Service

    Reviewed Jan. 24, 2019

    Paid $20 via credit card for Reiki Part 1 and 2, logged in, but unable to access course. No number to call to SPEAK TO A HUMAN BEING about this problem. Would it be so costly to pay someone minimum wage to answer a few calls? I will contest the charge with my credit card company.

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    Customer ServiceSales & Marketing

    Reviewed Jan. 24, 2019

    Bought the course. Paid it. No history on purchase. Don't know where else to look to download info or password. Just gone. Did send an email to instructor but comes back unfound. Can somebody please tell me where to look and what to do. I am from South Africa and loved the above course. But just feel not getting anything and trust it is not a scam. Will have payment reversed tomorrow.

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    Price

    Reviewed Jan. 13, 2019

    I bought from Udemy around 4 course long time ago. Today I going to buy 3 more courses, however the prices before I log in (New PC) was 14cad. But after I logged in the price jumped to 25CAD. Now, I canceled my purchase and will look into other sites. Below is a screenshot for the price before and after I logged in. https://imgur.com/a/8239DfQ.

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    Reviewed Dec. 28, 2018

    Price was listed as US$29.99 and $19.99 with both discounted to US$10.99. Don't fall for this trap. Even at the discounted rate it equates to about $1.00 per minute of viewing time. I have since found other QGIS training courses on YouTube which are far more comprehensive and have no charge. I logged in to become an instructor to discover how payments are made- most of the funds go to the instructor according to the web-page but I have since discovered this is not true. This site is nothing but a money grabbing front. I will not be using them again and reading other comments will be checking my debit card for unauthorized deductions.

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    Customer ServiceStaff

    Reviewed Dec. 19, 2018

    Half year ago I bought 4 courses on Udemy. During the past time, I was able to learn and had no issues with the site functionality whatsoever. About a week ago all of a sudden I was not able to enter the site so I tried to recover my password and clicked to send further instructions to my email address. But apparently Udemy had sort of a bug and the email wasn't sent. I tried several times and waited over 24 hours but nothing appeared in my inbox. Then obviously stupid idea came to my mind - I decided to synchronize my google account with Udemy since I used the same email for it. I thought that it will recover my access to all the courses. But output was opposite. All my courses deleted and the same thing happened to my purchase history.

    Now I am fighting Udemy support struggling to get this problem resolved, over a week passed but there is still no adequate response from them. I provided all the required information, as transaction id's, confirmation emails from Google and Udemy but still we are going around in a circle with no result. I regret that I have decided to use their service. Their support is very low level and they don't care about their clients.

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    Price

    Reviewed Dec. 15, 2018

    I've been purchasing and enjoying courses on Udemy for many years. Lately, it seems as if something is very amiss. A few weeks ago, I placed one course in my shopping cart then diverted to Paypal to pay for the purchase. Once the purchase had been completed, I realized that I had actually been charged for two courses when I never ordered a bundled product. Today, I placed a course in my shopping cart priced at $10.00. I began to start to pay when I realized that they were trying to charge me $14.99 and that's the last straw. I won't be back. Business must be bad for Udemy for them to be resorting to such shenanigans.

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    Customer ServiceStaff

    Reviewed Dec. 8, 2018

    I purchased a 2 bundle course from this company on Dec 3rd 2018. I did the transaction through PayPal... After 5 days of writing and responding to emails, I gotten nowhere. The customer service Dept. (if there really is one?) keeps requesting my particular issue which is paying for, but not receiving the courses requested. Basically, I've wasted time dealing with this company. They do not have a telephone number to speak to a representative. They only have emails that I've received seem to be auto-generated...but there is no clear solution here. In sum, I'm requesting a credit from PayPal and will look elsewhere from now on. PLEASE, don't waste your time.

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    Customer ServicePriceOnline & App

    Reviewed Dec. 3, 2018

    I thought they were a good website at first. Took interest in a couple of courses I liked. One course was great. I Received a certificate and a discount voucher after I inquired about the course so they charge me £5.99. A month later I chose another course learning hypnosis and past life regression. The course was good in itself and again another certificate but no certificate was issued and an error so had to email support and when they sent the certificate it was not the same as the one in the download. This course cost me £9.99 and after you completed it you would receive a discount code for 75% off the next course. But when you choose the next course from the same lady doing the past life hypnosis the course price had gone up to £29.99 so you would still have to pay the same.

    Then a couple of weeks later I logged back in to udemy.com Only to find that every course price had sky rocketed up to £59.99. I initially thought I was seeing things but my partner verified the price of nearly £60 pound was true. I even took screen shots on my tablet to contact the company to ask why they are being greedy. I went onto Google Play and downloaded their application and all their courses were £9.99 but when I logged in they were £59.99. I log back out and the price goes down. I left them some feedback on Google explaining this and they never replied to my feedback left for them on the Play Store.

    People need to be very careful that they don't get sucked in by this rip off company. It clearly proves that they're out to try and con the people who buy their courses. There's no way of getting In Touch with the people who run this website. They don't care about their consumers but one thing I do know for sure is THEY'RE LAUGHING ALL THE WAY TO THE BANK. People need to be very careful when purchasing courses and double check the price because if Udemy think for one second you're going to pay they're going to hike up their prices hoping you click the buy now because once you press that pay now they take control of your funds in your bank and you won't get it back. I nearly fell prey to their con. Luckily I noticed the price increase and got a second opinion and had to let people know what Udemy had done so it doesn't happen to them.

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    Staff

    Reviewed Dec. 2, 2018

    Respected Dr. Junaid, Thank you very much to educate me. I really appreciate your Lectures also its belongs to the real world application. I will strong recommended to everyone follow respected Dr. Junaid.

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    Customer Service

    Reviewed Dec. 1, 2018

    I am not sure what kind of an education provider these people are, they are just in to churn up the volume and collect cash as quickly as possible than to improve user experience and customer satisfaction. They have awful administrative support and customer service. They have no phone contact, they don't correspond with people - they just want to collect money and you take your chances and send you emails to resolve issues like a robot (for all you know, it is a robot or a human imitation of one).

    Udemy could have been a great platform and could be one of the best but they have turned this into a complete "quick and dirty" customer acquisition without paying any attention whatsoever to ensure customer satisfaction. I have had so many billing issues, refund issues, platform issues and on and on and there is not enough space to write all my grievances but lest be assured that at the current rate, this business won't survive and you are better off paying some other provider because I haven't seen any improvement since I have signed up on this more than a few years ago. Sadly, it has only deteriorated. Even if it costs a bit more, you are better off with another provider as I have lost hope in Udemy.

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    Reviewed Nov. 7, 2018

    I had never heard of Udemy until today. I have a credit card I have **NEVER** used and noticed a close to $200 charge on it. Initially I thought it might be a renewal fee, but it wasn't a round number. If it had been a card I use, I probably wouldn't have noticed at all, but in 4 years, the only charges ever placed on this particular card were on 22 Oct 2018 - multiple charges in Euros. The website looks fake to me.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 27, 2018

    I am trying to purchase course from Udemy and I am unable to proceed through payment with any of my card, not even through Paypal account. They don't provide a contact number to contact them. I have raised a ticket and I am waiting for their response. No one contacted me till now. It's just wastage of time. I tried to resolve the payment error in all possible ways I can. But it is of no use. Whatever we try it simply says, "CONTACT UDEMY." Highly dissatisfied with my experience with Udemy.

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    Ease of Use

    Reviewed Oct. 25, 2018

    The E-Color learnings and online course was easy to navigate and I could come and go at times that suited me and my schedule. The presentation and content was great with ease of use, with the contestant temperature checks to ensure that you understand the content before moving forward. This is definitely well worth it.

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    Customer ServiceOnline & App

    Reviewed Oct. 7, 2018

    The other day while on a call I noticed several emails from Udemy. Upon reading these emails I found that my account had excessive charges made to it using credit cards on file with Udemy. I logged into my account, removed the credit cards, and as I was going to change my password I was kicked out of my profile. I received an email stating that my email address was changed, not to validate the change but that it was changed. Nice. So in the interim I called my credit card companies, made fraud claims with them regarding the charges, went back and opened support incidents with Udemy. This morning I received an email asking for a screenshot of the notice of email change and they also wanted "the last four of the credit cards, how my name appears, and the expiry date.

    "Who the hell asks for an expiry date, a bit unprofessional." I respond with the screenshot but I refuse to divulge the other information. The amount was also in excess of $1300 that was charged. I have not heard anything back from Udemy. Also there is no phone number to call, what the hell is going on here, can't find any public information about this company, nothing. Also with most online retailers that you have a credit card saved with their website, on purchases they will ask you to verify the 3 or four number code associated with the card, guess Udemy doesn't do that. I have not heard any thing back from them since my first reply to their request. Next stop the BBB.

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    Punctuality & Speed

    Reviewed Sept. 6, 2018

    I am surprised to read bad experiences about Udemy. I've found it 2 weeks ago through an internet research. I bought a few courses and some others for free. I had a direct access with immediate possibility to start any courses. The free ones are not so good and were for me unuseful... I bought it to trust my own knowledges... one of the non-native English trainer is awful... but the course was for free.... so whatever!

    I just finished one course I bought and I am completely happy with that! The trainer was clear, I had a lot of documents to download in order to complete the course. Some documents sum up info, some others are extra information. So TOP! I am happy with the quite quick interraction with the other students and trainers. UDEMY is the 3rd "Academy" for online courses I connect. And I like it! Of course the certification you obtain at the end is not an recocgnized certification, but the courses I bought are anyway not knowledge that are certified. If I subscribe for the same in another school saying "Certification" it is anyway not recognized and I will pay a huge more amount of money. So for me, UDEMY is OK. I am used to learn by myself. I am excited to continue with the other courses I bought.

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    Customer ServiceReliability

    Reviewed Aug. 11, 2018

    I am not able to login to my Udemy account. Actually my Gmail account was hacked and I have successfully recovered my account. But Udemy has blocked the account. After going through my mails I came to know that Udemy has disconnected my account for some credits. I see some Udemy credits which were not asked by me. I gave proper reason, but still Udemy is not unblocking my account!!! There is no reply from the Udemy support, they just close the ticket without any answer.

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    Reviewed Aug. 10, 2018

    I cannot access a course (Project+) on Udemy that I had paid for last month because I deleted Facebook. You cannot reach these people unless you log in! They are a ripoff and will take your money and give you nothing!

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    Customer ServicePrice

    Reviewed Aug. 3, 2018

    The course I bought, I later found on YouTube for free. It turns out that someone has stolen the content and faked their identity as the instructor. Reported this to Udemy and wanted my money back, got no response. Not only they allow stolen content on their platform and charge money for it, they refuse to do anything about it.

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    Price

    Reviewed June 21, 2018

    A prime example of customer abuse for money. I've used this platform as an instructor and to see what my competitors are doing I've used it as a customer. Udemy keeps the courses locked, and take a lot of money from the courses I SELL. They only care about money & never responds to the tickets I leave. I've successfully taught on Udemy for sometime, but do not want to do any more business with this company for now. I'm moving my courses to other platforms, even YouTube allows medium sized instructors to make more from ads. This platform was without competition for too long, they don't care about the customers anymore because they're big. Their competitors like BitDegree or Khan Academy are closing the gap fast, and offering better courses for lower price. And treat their instructors better!

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    Customer Service

    Reviewed June 20, 2018

    I purchased this course (Become a great singer, Your complete Vocal Training System) and paid the £19.99 by PayPal. I have not had a receipt from Udemy, no course materials and no response to my emails from their support department. I would not recommend them and would like to (a) register a complaint about Udemy; (b) appreciate guidance on obtaining a refund of my £19.99. Thanks.

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    Customer Service

    Reviewed June 19, 2018

    I have purchased a number of courses all on Trading. Some were real good, some fair, and a few just bad. I have paid for all of them based on the idea that they are in my account forever. This is like 2 dozen courses. $ from $10 to $50! Out of the blue my account is empty. They have no phone number, they do not read the emails I send as they never get to the condition. I cannot tell them all of the names of the courses I purchased. Now they want me to dig through the credit card statements to find the courses I purchased. This is beyond the pail. Do they really not have records? This is a horror of a way to treat a customer who on the bad course I did not ask for a refund. They do not care and no phone number allows them to dismiss you the customer at their will. I am going to post everywhere I can to stop these horror of humans if they are real people.

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    Reviewed June 14, 2018

    I have purchased a course on 13 June 2018 from Udemy app via netbanking but I have neither got the course nor the money I have spent on it. The INB Times of Money Limited reference no is **. The name of the course is Tally ERP Basic with GST in Hindi.

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    Reviewed June 10, 2018

    I am an instructor for the course and have put in hours upon hours of work preparing and making the course in addition to the 5 hour course that is up on Udemy now. Everything is great, but I seemed to notice that some of the amazing reviews I got a few days ago would suddenly disappear. I contacted support to find out what happened and was informed that these reviews were removed because they were 'marked as spam'.

    I'm talking about REAL, GENUINE reviews that were very very good and shared experience of my course with other students. When asking if they could just be human and SEE for themselves that the review is legitimate, they said they can't and it depends fully on their bot and will take that into account for next time. Because of that, I missed some amazing reviews because these 'people' that work here are also 'bots'. Very disappointed that they would remove the good reviews and no one to speak with.

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    Reviewed June 2, 2018

    It takes longer and longer, to access the courses, I have paid for. Udemy claims you have access to courses. But after 6 months they do not want me to access them. As the time to download courses, takes forever. Unacceptable.

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    Reviewed April 29, 2018

    Trying to report an issue with a course. Instead Udemy's crappy support forces you to use standard answers which just pisses you off more that they don't vet their course materials and then treat customers like friggin idiots. Somebody ought to catch their senior management in a dark alley... and explain to them what it means to support their client base. POS's!

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    ReliabilityProcess

    Reviewed March 31, 2018

    So I am a Udemy instructor and was creating my first course. After 3-4 months of painstaking work and over 4.5 hours of video content I had a smile on my face as I pressed that "Submit for review" button. After clicking that button it asked me to verify my address so I put my address and it used this third party verification service and I was then told they failed to verify my identity. So obviously this third party service does not have a record of me on file. I am very cautious who I give my information to so it makes sense why this third party company would not be aware of me.

    Anyway now I Have been given until 6th of April to prove I own the rights to my own course and verify my identity. I am very annoyed that Udemy would rely on this unreliable source and assume they would know where I live. If I fail to verify my identity by 6th of April my account is closed and course content deleted. I am very worried that all my content will be deleted and I just hope that the verification process is successful. All this work may have been for nothing. Shame on Udemy for not telling me about this ** process at the start.

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    Sales & Marketing

    Reviewed March 29, 2018

    Udemy is a classic example of corporate greed. I have taken courses and produced one. So I have seen the platform from different perspectives. The initial intention of the platform has been lost in a sea of greed. Numbers are their only concern, as Udemy only cares about data and money. They offer outrageous discounts which devalue the course value. They allow people to give a review of a course after 10 minutes of content. They have made instructors so stressed about reviews and registrations, that there is no point in focusing on quality content and developing the learning experience.

    Unfortunately, the learners are not getting the best material because there is no real incentive to put together quality content. So everybody loses because Udemy just wants a bunch of students enrolled and data. The platform was probably meaningful when it began. But scaling up and expanding became the priority, so now it is no longer a fun learning environment.

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    Customer ServiceStaff

    Reviewed March 22, 2018

    I understand you can not get a refund of courses past 30 days but of courses you never used or touched. You should be able to exchange or as they call it credits.

    None was offered to me both times I spoke to their support. It's only chat so believe you can't talk to a live human ever because of its all offshore handling per usual. They are all called Francisco for whatever reason. NO HELP and lastly the guy called me a sir the second time around. I am a woman. Blatant disregard for their own product and no service. Don't buy unless you know and are able to figure out in 30 days!

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    PriceOnline & App

    Reviewed March 10, 2018

    I purchased a course using iOS app and first they charged me more than what was listed on site. When I contacted them, they refunded me extra as Udemy credit which I have to use within 6 months. And then few days later they charged me again for $5 more than the initial costing. So basically I paid twice for same course and that too more than listed price. I am not sure what’s going on. If the system is broken, they should refund the amount on CC they charged to and not in Udemy credit. I strongly suggest DON'T use their app. That’s crap. A learning site whose app is broken. I used to be a big fan of this site but I am sure I am NOT going to use them or refer them to anyone.

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    Staff

    Reviewed Feb. 23, 2018

    You should never tried them with your personal and credit card information. They don't care about their customers or their information. I had been using the service for almost one year. Initially purchased more than 10 courses. One fine day, my account was suspended and when I inquired about it - they terminated it. I asked for reason and I was just provided a link to policy with no reference to offence.

    The only way I could contact was through a trashy chat window where a person with fake names would keep reading the stupid script. I was told that the reason couldn't be disclosed and when I asked for my refund for the courses I was told that the courses were gone. It is disgusting how they think they can fool the customer. My concern was what if someone misused my account on their system and my personal information was compromised. They don't even have decency to alert me or let me know the reason why the account was terminated. I will never do business with them and would advise others to also stay away from them!!!

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    Customer ServicePriceStaff

    Reviewed Feb. 18, 2018

    I purchased a course at Udemy.com for a very inexpensive price. I didn't stop to check where the company was based before I gave them my debit card information. I was overcharged substantially!! I looked to see that Udemy was founded in Turkey (I'm in the USA) and nearly panicked that I had given my bank info to them. I contacted them through instant chat and they immediately apologized, took responsibility and immediately issued a refund that showed in my Chase account within 24 hours. (Better than some American companies...) Anyways, I'm now using my course that I am really enjoying. It is very professional and well done by the teacher (Rich **). He is gifted and patient - able to teach. I felt so relieved I wanted to write them a review letting people know they seem to be a trustworthy business. Thanks for great customer service Udemy.

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    Contract & Terms

    Reviewed Feb. 17, 2018

    This course is WONDERFUL! Just what I needed. I do have one issue, however. I am having a great deal of difficulty understanding the instructor. His accent to me makes it difficult to comprehend all the terms. I'm getting used to it now but I could use it a bit clearer.

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    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 23, 2017

    I have completed 4 courses on Udemy. I have two concerns, one, is the false advertising saying courses are on special for set period of time: this is not true. This just reruns with the clock count down, all of the time. It is designed to make you buy courses. The second is that some instructors will answer question and some just never do. A case in point is an instructor Melanie who runs a course How To Sell Your Art Online With Etsy. After several attempts, I contacted Udemy who had this to say, "Unfortunately, every once in a while, an instructor will publish a course but not return to the course often, or immediately respond to messages from students. While we encourage instructors to stay engaged with their students, ultimately, we don't have control over responsiveness."

    Udemy is a neutral marketplace for instructors and students, which means that instructors are responsible for the content they provide. That is just not good enough. I recommend you try to check the reviews on Udemy before you purchase any course. I paid with PayPal and will take a refund. It is not the money but the rudeness and "don't give a hand, we have your money" attitude that infuriates me.

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    Customer ServiceStaff

    Reviewed Oct. 23, 2017

    They don't listen to instructors and they will make you feel bad. Alex is the worst person I have come across, he works in the Customer Experience. This guys has zero understanding. I am a seasoned instructor, one of the student started behaving weirdly and use abusive words. I replied to him with smiley and same to you and reported this issue to Udemy policy team. This guys restricted my account and took messaging capabilities and promotion capabilities from me. I tried to tell him multiple times and the fact is he also had access to all the conversation but these people never listen. Specially do not teach on this website. Experience is really bad. Do not waste your time.

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    Customer ServiceSales & Marketing

    Reviewed Aug. 27, 2017

    Initially I was very happy with Udemy, but this changed dramatically after posting my first course. Out of the blue I was asked to "verify my identity". This is a very invasive and disturbing request (you enter very detailed private information into an unknown website, much like applying for a loan). I did as requested, but the verification process failed without explanation. Note that I didn't originally agree this validation process. Note also that I was new author with poor sales so the company had little to gain by this process.

    I went through the alternate verification process (emailing them a video essentially claiming I was who I was) and received no response from Udemy. I asked repeatedly for an explanation and/or instructions, but received no response from Udemy. My course has been banned even though I've followed all the instructions given to me. I feel bullied and confused like I'd just experienced a traumatic mugging. If you're a new instructor, I'd avoid Udemy and consider one of many alternative companies.

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    Customer ServiceCoverage

    Reviewed May 17, 2017

    The courses are great, however Udemy support is absolutely horrible which seems to be the norm within this industry. Contacted them on several occasions and it takes them over 24 hrs to respond and when they do, they never covers the issue, so it usually takes 3-4 days to resolve even the most simple of problems. I still have not got my issue resolved! They really need to get a grip on support for this company to flourish.

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    Customer Service

    Reviewed May 3, 2017

    I purchased a course yesterday and one today. Both courses in the span of an hour disappeared from my "Courses" list. They were there an hour ago. And when reaching out to Udemy support their response time was estimated at 1-2 business days. I don't have time for this.

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    Customer ServicePrice

    Reviewed April 27, 2017

    I bought a piano lessons on Udemy, thanks to a youtube advert. The course created seemed to be good, so I'm glad. However, I was surprised to find out there is a problem with playing back the tutorial videos on Udemy, at least for this particular course that I bought (I cannot play back the video lesson 1, whether I changed the browser, clear cookies, etc). I raised the issue to both the course tutors and the technical team. This is what they say.

    Honestly, I was excited and could not wait to start my piano lessons, and now I realized I had to deal with this?? Not my interest at all. Isn't it supposed to be ready, available, tested, before it is sold to a customer like me??? After few days, I was trying to gather what I should do, they just CLOSED MY REQUEST without checking if I'm okay or not!!!

    UNACCEPTED CUSTOMER SERVICE! Sold a faulty product (whether their fault, or the course creator's fault, but NOT My fault! I paid, and I Should be able to play the videos, once or twice as I'd like! It's a tutorial website, and that IS THE LEAST thing should be taken into account, right? Being able to play the videos few times so I can practice!!!) and then IGNORED the customer! SUCH A RIP OFF! I will NEVER BUY any course from this place again! Totally unacceptable!

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    Reviewed Feb. 2, 2017

    I bought many courses on the promise that they were for lifetime. I was watching the Videos on my pace only to realize after a certain point of time that the course has been removed. On asking, they said it happens Once-in-a-while. I loved the course and it's really disappointing. I am not going to buy any of their courses again and I wish I could contest their decision in some court of law.

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    Reviewed Jan. 6, 2017

    These pigs closed my account after they set my course to no index and I told them fix it and they said they didn't touch it but they lied and then I said I will delete all my video and leave and they closed my account and did not even give me back my videos until I reported them to the BBB and soon they will get bad review on the BBB. They sent me my video after that but they sent it in Dropbox and I did not know it expires and I told them and after I reported them again they sent it again and it did not download. It was taking forever to download 20 hour long videos that took me a year to make! ** Udemy. They ** and they most or all courses are utter ** and you learn nothing. It's all false claims and titles that do not deliver in most cases!

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    Customer ServiceSales & Marketing

    Reviewed Sept. 11, 2016

    Udemy sent me an email offering a course for $10.00. When I purchased the course I was charged $49.00. They refused to refund me the difference between what they advertised the course for and what I was charged. In my opinion, any company that combines bait and switch tactics with poor customer service is a company that you want to avoid doing business.

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    Reviewed Aug. 29, 2016

    They had a lot of courses but to find them you had to do a Google search for them. But they had a great variety of courses to choose from. I found it so confusing I stopped using it. I would recommend them fixing the site to have more subscribers because I know others feel the same way but not saying it. They are trying to educate the people which is a good thing. With knowledge comes power so that's a must. So I give them a plus for trying to help out.

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    PriceStaffProcess

    Reviewed Aug. 27, 2016

    There are many selections you can take. I took a coding course in HTML. They have all different levels of difficulty so it's great for all levels of experience. They taught very well in a way that was easy to understand. They were very experienced in their area. They answered my questions when I had them. The instructor was very helpful. They helped with any questions I had and the language of the program was in common language. The value was exceptional because it was a quality course for a fairly cheap price that would be expensive in person.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 26, 2016

    After a few minutes and taking my time it was easy to understand and was easy complete in a rather quick time frame and I was satisfied. I would recommend it. They were very knowledgeable and made this a very satisfying course to complete and were always available if students had any concerns or needed help in any area. Following the given instructions and taking your time made this very easy to learn. At least it made the learning quite easy for me and I usually have to take longer than some to get things done and get the results I was aiming for. Compared to other online courses, this one was a good value and was filled with all the tools needed which made the value even better and this was just a plus in an already great thing.

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    Staff

    Reviewed Aug. 23, 2016

    I like the course selection. It is the best for me to be the one to see what I need to know, it is good instructors and good instructors need good qualifications. It is the best for everyone to know the ease of learning a subject and how this company makes that. It is a good value to see the value of a product and it is relevant to me when you are doing things because it is important.

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    Customer ServicePriceStaffEase of Use

    Reviewed Aug. 22, 2016

    They have a very wide selection of courses. I was able to find quite a few that were relevant to my needs and were able to help me in my career. Every instructor that I dealt with was clearly qualified to teach the subject. They were high quality and made my learning experience positive and productive. I found that the way that they have their programs set up it made it quite easy to learn the course material. I had very few problems and when I did they were always right there to help me out and answer all of my questions. I thought that the prices were very good. And when you consider what I got for what I paid I consider them a very good value. I feel like every dollar that I gave them was money well spent.

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    Staff

    Reviewed Aug. 20, 2016

    I choose web designing. I used this to help get a understanding in web development. This course greatly helped me understand creating websites better. I also took a css course. I'm not the best. I truly gained a insight into what to do. An instructor can't simply teach you anything. They have to people qualified. They will have their degrees listed, and completed courses. It's very one on one. It's really good for those who like examples because during the course most have follow alone files that let you learn. I would totally prefer for this to be a free website. Since it's not I'm ok because you won't lose your money as long as you enjoy learning.

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    Reviewed Aug. 19, 2016

    When you try to watch videos in the course, they are very slow. It take lot of time to buffer and it keeps on buffering for every 5-10 sec. This make very irritating while listening to videos.

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    Contract & Terms

    Reviewed Aug. 16, 2016

    After their selling me on the idea of paying for a course that I could have access to for life I purchased over 20 courses. Less than a year later I'm informed I must sign a new user agreement or lose access to my account and courses. When confronting support with this I'm at first assured that's not the case, but with a bit of persistence I'm now told if I don't agree to the new terms I lose access to my account and courses and I that they will not get any refund whether I've used them yet or not even though they are the ones restricting my access unless I bow to their blackmail tactics.

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    Customer ServiceStaff

    Reviewed Aug. 9, 2016

    I did music and video editing, cinematography, film making etc. Most courses were very satisfying. Teachers were very knowledgeable and helpful. Plus there are hundreds of free courses to guide you through your areas of interests. Instructors were working professionals in the same area of field. They had enough qualifications and personal experiences and the courses were designed keeping students ease and comfort on mind. It was great learning with Udemy instructors.

    Courses were well designed, were practical and teachers were very helpful to reply the students queries at the same time. Very interactive and supportive teachers. Most of them were readily available to answer student questions whenever required by students. I am very highly satisfied with most courses and instructors . Plus website administrators were pretty helpful too. They would refund the money within 30 days if we wouldn't like the course we enrolled for. So all in all pretty good site for e-learning.

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    PriceStaff

    Reviewed Aug. 8, 2016

    Udemy is the world's largest destination for online courses. They have a huge selection of courses that you can choose and complete. These classes are available to be taken online which is very convenient. Udemy currently has 20,000 instructors, which I think is great. You can also become an instructor by going to their website, selecting create a course, and taking the necessary steps. The ease of learning at Udemy is great. Not only is it easy, but you have 20 pop instructors to help make things easier. They will be with you every step of way. Udemy's worth is at the top. I would pay good money for their services because they're worth it and more. Not only are their courses worth it, but they don't overcharge you to take them.

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    Customer Service

    Reviewed Dec. 30, 2015

    Udemy was a great idea, but their instructor support is terrible. They don't answer emails and support tickets. I've had a request to join the Udemy Studio on Facebook for over a week and haven't had a response. My prediction is if they don't get their admin straightened out, Udemy will be history because someone else will pick up the same idea but give better support. Very disappointed and would not recommend that you put a lot of effort into developing a course there.

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    CoverageStaff

    Reviewed Nov. 30, 2015

    I have completed 3 courses over the years. (I don't have much free time.) I find the courses as well covered, but that depends on who is teaching. I purchased 2 courses last year and the person teaching was a poor speaker (let's say mumble) making the course useless. Overall the courses are worth the money. I would recommend Udemy provide a 30-second example of the teacher so you don't get stuck with professor Mumbles. I have about 10 courses, but Udemy makes it quite difficult to prove it without spending an inordinate amount of time saving them and somehow providing them as receipts to your consumer business.

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    Online & App

    Reviewed Aug. 24, 2015

    I learned of Udemy through a third party website that was selling a group of Udemy lectures in a package of courses for a relatively reasonable price. I really wanted to learn how to code in python, so I made the purchase based on the description and the excellent reviews the lecture had on Udemy's website. I started to take the course and found the course to be riddled with errors and incredibly poorly designed. It's clear the course description was fabricated by the lecturers and that the reviews were fabricated as well. I went to see how Udemy screens its lecturers. It appears that they allow almost anyone who has the time to create a lecture series and post it on their website - it doesn't seem as if they screen the lecturers or the reviews, but I may be wrong here. They might screen, but do a poor job of it.

    Anywho, I attempted to get a refund based on their 30 day money back guarantee, but Udemy refused. They apparently will not honor the 30 day money back guarantee if their product was sold through a 3rd party. This concept doesn't make sense to me. It's Udemy that chose to sell the product and it's Udemy that chose to allow the content of said product to be incredibly poor. Why should anyone but the website that allows lecturers to lie on their descriptions and reviews be held accountable. Currently neither website will refund me and I just feel really scammed. I trusted reviews and a description on a website, when I was wrong to trust either. I've learned my lesson, so I've decided to share it. If you're going to use Udemy, don't purchase from a 3rd party or find another website that will stand behind their product regardless of the circumstances.

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    Udemy Company Information

    Company Name:
    Udemy
    Year Founded:
    2010
    Address:
    360 3rd St. Suite 400
    City:
    San Francisco
    State/Province:
    CA
    Postal Code:
    94107
    Country:
    United States
    Website:
    www.udemy.com