Udemy Reviews

I have over 70 courses purchased from Udemy. I recently bought a course, watched it and realized it should be deprecated since they subject covered older version quite different than the newer releases. I tried to ask for a refund but I was stone walled by fine print stating I can't return it because I have watched too much of a course. Next to their "30 day money back guarantee" they should also say what's in their fine print. So disappointed.

I took the Home Health Aide course under Udemy. The instructor was Dr. Udochi **. I paid for and completed the course only to find out when I went to the agency the certification was not accepted. They informed me I was to be put on the NYS Registry. I emailed the Dr. (Only way of contacting someone at this company unless you pay for someone to call you back. Poor Customer Service) to find out about being put on the NYS Registry. She informed me that NYS requires 16 hr of in class participation and CPR AED (which I also took online with course). I emailed her shouldn't this information be provided to the student before I paid my money and wasted my time taking the course. I requested my money back via email only to get ghosted. Tried finding a number online to no avail. Udemy will only communicate via email unless you pay for someone to contact you via phone. Oh here's the kicker just received an email to take another course.

Udemy claims they refunded me money for two courses I purchased but never gave me my refund and their support team refuses to cooperate. Here are the details: I purchased two courses from Udemy and then they immediately suspended my account. This was my first purchase with Udemy. The support team informed me that my account was suspended because of suspicious activity. I am not sure what is suspicious about me buying courses from them, but they claim it was suspicious and froze my account. I was never sent an email to inform me that my account was frozen. I was never sent an email informing me I would be receiving a refund. I was never sent an actual refund.

Recently I purchased a series of highly-rated courses by the same instructor through the Udemy mobile app. I made it through the first course, very disappointed with presentation of the material, hoping the next course would be better. It wasn't, so I cancelled the other six classes in the series and requested a refund. Udemy only gives credits (at least on the app). Today I found an in-app course and went to the page showing my credits. To use them, I have to have a "credit code," but there isn't one connected to any of the classes. When I went to the FAQs, I learned that credits can't be used for in-app purchases - only for purchases made at Udemy.com. BUT...

I purchased 4 courses and then one day went to study them and they were gone! I have spent hours trying to reach someone. Finally was able to "create a ticket" and gave them screen shot which proved I had paid 158.00 plus gave them the date of the purchase and other information they asked for and then got an email that because I did not respond, the issue is considered resolved. I actually repurchased the course I was halfway into when it went missing. Absolutely no satisfaction and yes, terrible customer service!

I've been using Udemy almost daily since the start of 2023, learning programming and cloud full-time. For most of this year it was great, but it seems like lately they have been skimping on server costs or something, as there are so many issues that plague the experience. In the last 3 months I've had two separate days where the site was completely down (very frustrating when those are my two best days of the week to study each time), and then today the keyboard shortcuts to handle videos all stopped working, which makes programming while learning ten times harder, not worth doing and just programming without a video or using YouTube would be a better usage of my time.

A student of mine suggested I upload my course to Udemy, to try and increase reach. It seemed ok, I looked around, and it seemed I should expect 50-60% of the fee. Fine, they do marketting, I do teaching, I like that. Or so I thought. I set up the program, looked all around, including promotions and discounts, everything looked good, put my standard $200 price tag on it. I've been building this course and running it for 7 years. $200 is what students pay, so it wasn't like I was charging more or less. Same price. I got notified a few days later I had 4 students!! Awesome! I login, and see they are giving me $14. Total. Not per student. 4 students in a $200 class, and they want to pay me $14. That is less than 2% of what I set my price at.

I was 4 days past the refund window but explained that the course title said “master” but it turned out to be another beginner course. I just finished the 2 beginner courses I had bought from them. Which took the 30 days only to find out this was master course was redundant and not an advanced course. So frustrating dealing with another greedy corporate monster. Nothing like their lovely mission statement at all. Don’t be fooled.

Have used Udemy to learn trading on the stock market with “Trading Made Simple” from Roel **. Absolutely amazing course that has taught me to make a living out of day trading. It basically made me rich haha.

Beware using free 7-day trial if in USA. If you don't cancel before it ends, it converts to annual subscription which can't be canceled vs. a monthly subscription that could be canceled. You will be immediately charged the annual subscription fee. No flexibility or adjustments from Udemy customer service!!

I should have read these reviews first. They truly do not care about learners and have a very crappy customer service. READ THE FINE PRINT HIDDEN AWAY BENEATH LAYERS OF WEB PAGES DEEP DOWN IN THEIR WEBSITE, THIS COMPANY IS A SCAM! You will find that it says that you cannot get a refund for a subscription, but on the website and the way that they try to sell the product is by telling you that if you don't like it you can get a refund but that is not true.

Udemy certainly offers a lot and quite a variety of courses. However, many courses are outdated and some instructors only communicate with you if money goes to them. I've paid for a three-part cybersecurity course and found that it was outdated, many of the resources were not available, the instructor never responded to me, and asking for a refund from Udemy was met with excuses and lies and procrastination. Then, once beyond the 30-day limit for a refund, Udemy told me I was beyond that 30 limit.

Be very careful when using this website. Some of their courses are terrible and the company has awful customer support. It is very cheap but if you are serious about learning something new I would do some research and choose a different platform.

I bought a course and few days later found the course is on sale. So I requested for a refund, explaining the sale price issue. So customer support will either refund me the full money or send me an email to confirm if I am ok with a price adjustment. Instead of doing that they considered my case as Partial Refund for their convenience and issued me partial refund. I emailed them that I am expecting a full refund and then their customer care started playing with words that my initial reason made her THOUGHT I am asking for a price adjustment hence a partial refund. Anyway, later she confirmed that she has initiated a full refund and would get the money in 5-10 business days. I waited 15 days and no money was refunded, for which I had to reach their customer support again and had to go through the whole thing one more time.

I purchased a guitar course for $50.00, Udemy said that I had a month to review the course and if for any reason I don’t like it, I could cancel it and get my money back, not true after 1 month, I never got my money back, there no telephone number to call, please never, please never buy anything from Udemy, I don’t recommend buying anything from Udemy.

I had audio problems halfway into my course and could not solve the issue with their recommendations. I gave put in a request for a refund and have not received this. Contacting them is futile. Buyer beware…. Do not use this site.

I paid for a Python course and since it was very old and with errors I asked for a refund. They offered me another course, which turned out to be like the first. I wrote to the author that there were mistakes to correct them, but he did not answer me. They didn't refund my money either.

Hello, I have taken some Udemy courses. Some were quite good. But be careful of the ones that ask personal data from you. Some pretend it is for certification, but they may abuse it. In my case, I never share my email address with people I do not know, but I gave it to a Udemy instructor from India (Advanced Innovation Group Pro Excellence or AIGPE) and clicked on some links that I should have not clicked on. Ever since I have been receiving one after another ransom attack and phishing attempt and you name it. That was my number one email address and basically it is no longer usable. I contacted Udemy but they refused to do anything about it, probably because they just care about the sale, not what happens afterwards.

While I find the courses I am taking are fairly good, they are only available online, but intermittingly so through the last few days, some parts of the courses do not open altogether. More frustrating is that there is no email or phone number to contact! Frustrated customer!

Misunderstanding,

A very absurd act of Udemy! I'm Vietnamese in Russia, I've been buying and studying Udemy's courses all year. I paid all for a course and it is Udemy's obligation to deliver the course according to my bill, but now why won't udemy let me continue my studies just because I'm in Russia? This action is a blatant act of stealing and appropriating property in a blatant manner.

I have been an Udemy customer for more than a decade. I bought courses and have more than 100 titles that I have archived and used for reference when needed. I got excellent support for getting some discount codes when prices were too high. My purchases were high and also refunds. Refunds were requested because the course did not meet my expectations. Udemy has an apparent and unambiguous refund policy where if you are not satisfied for any reason, a refund will be processed with no questions asked.

This Site shows you every type of content and when you purchase it, they will play once or twice and after that they will block your account saying that you have violated their policies and after that they will never communicate with you. Even after sending them multiple emails. Contacting them is a headache, if you check their chat support they would just create a ticket and tell that our concerned team would contact you. Now their team is so busy that they would contact after two days and if you reply on their emails that I have not violated any terms and want to communicate they will never reply to your emails. This is my experience purchased the subscription and not able to use it. They are not ever refunding my money as well. Therefore they only swallow the money.

If you have a Mac, I would avoid purchasing anything on Udemy. The explanations for Mac are less and not precise as for pc. The helpers are not trained to answers academic questions but only registering concerned (Basically when it's time to take your money). I was unable to switch dbg for lldb because it was simply not available for my Mac Big Sur for codelite. I found out after researching online. Also some commands in within were not available for Mac. And I texted to get an answer and instead of answering the solution, when I finally got to the instructor, he simply deflected the question and demanded me to ask the question somewhere else. Now I'm stuck with a credit 29 $ and all the prices for other classes are back to 140$ in which I'm not interested anyway. I would happily give my 29$ credit to someone with a PC.

Paid for a guitar course, which is useless.... Tried to get a refund but this was denied. Udemy is a scam, pure and simple. The guitar course is led by an instructor who spends his time talking but not teaching anything at all.... Scam.

Udemy.com is real scam organization. Here is my experience. I have purchased 3 courses from Udemy and paid 1080 INR from my phone wallet. I have not received access to my purchased courses. When I contact Udemy customer support, the said they have not received money but I can see that money was deducted from my phone wallet and I have transaction id. Funny thing is, During my discussion with Udemy customer care representative before I provide them transaction id, they said even though I have transaction id they can't help in providing access to my purchased courses. After 48 hours, they mentioned that they have not received money and hence they cannot provide access to my purchased courses. Even though you have a transaction id which clearly chows that payment was done to Udemy india as shown below. I request all who wants to purchase courses from Udemy, just think twice and it is up to you. I AM SURE THIS IS A BIG SCAM.

Udemy is a scam!!! Save your money. I bought a course 5 days ago. The course was terrible and very hard to understand. I sent them a request and it was ignored. I kept trying to listen to the instructor it literally got worse. I finally had enough and requested a full refund. They denied it although I had only gone 19% through, their own website says a "Significant portion needs to be used." 19% is not significant. Secondly, they promise 30 days, what a lie. Do not ever use udemy. I am contacting my bank and let them handle it. I am also posting this to Trustpilot, Google Reviews, Yelp and BBB.

I want to update my previous post. I finally received my refund after numerous emails to Udemy. My credit was paid into my bank account this morning. I wish their refund process was so complicated and time consuming.

On 10/25 I signed up for a trial on "Master Digital Marketing- Google Certificate", then 3 days later I noticed it was not for me, the Facebook training was outdated and more. I then went to the website, jumped hoops, to request for a refund, but learned that "I had signed into the course too many times", per UDEMY description so I did not qualify for the refund. The course is outdated and the refund is bogus. My caveat is sign up for UDEMY.COM curses at your own risk. UDEMY.COM refund policy is bogus!

The required Google Widevine DRM makes the Udemy platform a lot more unattractive. Even making a screenshot of an interesting schedule is being blocked. This seems pretty bad to me. There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don't look even slightly believable. If you are going to use a passage of Lorem Ipsum, you need to be sure there isn't anything embarrassing hidden in the middle of text. All the Lorem Ipsum generators on the Internet tend to repeat predefined chunks as necessary, making this the first true generator on the Internet. It uses a dictionary of over 200 Latin words, combined with a handful of model sentence structures, to generate Lorem Ipsum which looks reasonable. The generated Lorem Ipsum is therefore always free from repetition, injected humour, or non-characteristic words etc.