Udemy Reviews

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating2.9 out of 5
See all 128 reviews & ratings

About Udemy Reviews

Udemy is an online learning platform with more than 100,000 video courses. Some courses are free, but all are relatively inexpensive. Students receive guidance from an experienced instructor and have lifetime access to any course. Courses are available in 65 languages. Topics include business, finance, development, information technology, design, music and fitness.

Pros & Cons


  • Course variety
  • Lifetime access
  • Pay-per-course


  • No academic credit
  • Can be pricey

Bottom Line

Udemy is a great option for people who want to build or enhance skills. It has a variety of courses with multiple learning styles and provides lifetime access.

Udemy Reviews

ConsumerAffairs has collected 128 reviews and 420 ratings.

  • Recent
  • Oldest
  • Most helpful
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Udemy?
  • 4,313,342 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 2 Reviews 10 - 40
Catherine increased rating by 4 stars.
Customer ServiceStaff
After a positive interaction with Udemy, Catherine increased their star rating on Sept. 5, 2022.

Updated review: Sept. 5, 2022


Original Review: Aug. 3, 2022

Web courses logged me out automatically and suddenly, I have to spend times and times on talking to the robo and chat with typing and even the chat person will left the chat room suddenly without notification. Udemy totally wiped out my purchase histories even before I finished my courses (it says lifetime accesses). Time is very valuable for everyone, it is wasting my precious time, I have to spend more time to find my receipt and show the proof that I paid for and the only communication is the emails and typing. if you call the phone number, they will not answer, only asking you to go back to the website to email and wait.

I do not want to get refund, I just want to finish the courses. Instructor is great, But not good experience with Udemy at all. It is provider's duty to keep the consumer's account history, they should not wipe out the history including payments, and ask consumer to find the proof. It is not the Money, it is time which is more precious. Be aware!

Thanks for your vote! Report

Reviewed March 18, 2022

A very absurd act of Udemy! I'm Vietnamese in Russia, I've been buying and studying Udemy's courses all year. I paid all for a course and it is Udemy's obligation to deliver the course according to my bill, but now why won't udemy let me continue my studies just because I'm in Russia? This action is a blatant act of stealing and appropriating property in a blatant manner.

Udemy is in serious violation of consumer protection laws or frankly a SCAM (because Udemy collected my money but did NOT provide a commensurate service). A place related to education but blatantly cheating and appropriating users' assets, how does Udemy claim to be an educational tool - a civilized tool? You are behaving like a prehistoric and uncultured person. Such a tool is not qualified to teach other people how to be human. I give up Udemy forever because you are not fit for the role of imparting knowledge. PS: Who are we? We are just consumers, how can we influence the political situation of the "big guys"? What an insult.

Thanks for your vote! Report

Reviewed Jan. 27, 2022

I have been an Udemy customer for more than a decade. I bought courses and have more than 100 titles that I have archived and used for reference when needed. I got excellent support for getting some discount codes when prices were too high. My purchases were high and also refunds. Refunds were requested because the course did not meet my expectations. Udemy has an apparent and unambiguous refund policy where if you are not satisfied for any reason, a refund will be processed with no questions asked.

My recent purchase from Udemy was below standard and an outdated course. I wonder why Udemy cannot vet the instructors for their content. They want to promote some of the offered courses with no quality in mind. My request for a refund has been flagged. Their support process is very cumbersome. I finally managed to speak on a chat with a rep who seemed to understand my predicament and has escalated the issue for a refund. The moral of the story: stay away from Udemy as there are other good places to get online courses.

Thanks for your vote! Report
Customer ServiceContract & TermsStaff

Reviewed Jan. 25, 2022

This Site shows you every type of content and when you purchase it, they will play once or twice and after that they will block your account saying that you have violated their policies and after that they will never communicate with you. Even after sending them multiple emails. Contacting them is a headache, if you check their chat support they would just create a ticket and tell that our concerned team would contact you. Now their team is so busy that they would contact after two days and if you reply on their emails that I have not violated any terms and want to communicate they will never reply to your emails. This is my experience purchased the subscription and not able to use it. They are not ever refunding my money as well. Therefore they only swallow the money.

Thanks for your vote! Report

Reviewed Dec. 22, 2021

If you have a Mac, I would avoid purchasing anything on Udemy. The explanations for Mac are less and not precise as for pc. The helpers are not trained to answers academic questions but only registering concerned (Basically when it's time to take your money). I was unable to switch dbg for lldb because it was simply not available for my Mac Big Sur for codelite. I found out after researching online. Also some commands in within were not available for Mac. And I texted to get an answer and instead of answering the solution, when I finally got to the instructor, he simply deflected the question and demanded me to ask the question somewhere else. Now I'm stuck with a credit 29 $ and all the prices for other classes are back to 140$ in which I'm not interested anyway. I would happily give my 29$ credit to someone with a PC.

Thanks for your vote! Report
Sales & Marketing

Reviewed Nov. 29, 2021

Paid for a guitar course, which is useless.... Tried to get a refund but this was denied. Udemy is a scam, pure and simple. The guitar course is led by an instructor who spends his time talking but not teaching anything at all.... Scam.

Thanks for your vote! Report
Customer ServiceSales & MarketingStaff

Reviewed Nov. 27, 2021

Udemy.com is real scam organization. Here is my experience. I have purchased 3 courses from Udemy and paid 1080 INR from my phone wallet. I have not received access to my purchased courses. When I contact Udemy customer support, the said they have not received money but I can see that money was deducted from my phone wallet and I have transaction id. Funny thing is, During my discussion with Udemy customer care representative before I provide them transaction id, they said even though I have transaction id they can't help in providing access to my purchased courses. After 48 hours, they mentioned that they have not received money and hence they cannot provide access to my purchased courses. Even though you have a transaction id which clearly chows that payment was done to Udemy india as shown below. I request all who wants to purchase courses from Udemy, just think twice and it is up to you. I AM SURE THIS IS A BIG SCAM.

PhonePe Nov 25, 2021
Paid To Udemy India: ₹ 1080
Txn. ID: **
Txn. Status: Successful
Debited From: Wallet
Updated balance: ₹ 3056

Order ID: **

"Hi Sundaram **

If you have not made this transaction or notice any error please contact us.


Team PhonePe"

Thanks for your vote! Report
Sales & Marketing

Reviewed Nov. 18, 2021

Udemy is a scam!!! Save your money. I bought a course 5 days ago. The course was terrible and very hard to understand. I sent them a request and it was ignored. I kept trying to listen to the instructor it literally got worse. I finally had enough and requested a full refund. They denied it although I had only gone 19% through, their own website says a "Significant portion needs to be used." 19% is not significant. Secondly, they promise 30 days, what a lie. Do not ever use udemy. I am contacting my bank and let them handle it. I am also posting this to Trustpilot, Google Reviews, Yelp and BBB.

Thanks for your vote! Report
Andra increased rating by 2 stars.
After a positive interaction with Udemy, Andra increased their star rating on Nov. 17, 2021.

Updated review: Nov. 17, 2021

I want to update my previous post. I finally received my refund after numerous emails to Udemy. My credit was paid into my bank account this morning. I wish their refund process was so complicated and time consuming.

Original Review: Nov. 13, 2021

Updated on 11/13/2021: This is a follow up review on my previous review complaining about Udemy Refund policy. Udemy responded to my Email enquiry and it seems like they will now action the request for my refund. I truly hope they do.

Original: I purchased 3 Udemy online courses and then decided to rather request a refund. Udemy did not refund me. Instead they gave me a credit on my account. I don't want a credit. I want a refund not a credit. I want the money refunded into my bank account.

Thanks for your vote! Report

Reviewed Oct. 28, 2021

On 10/25 I signed up for a trial on "Master Digital Marketing- Google Certificate", then 3 days later I noticed it was not for me, the Facebook training was outdated and more. I then went to the website, jumped hoops, to request for a refund, but learned that "I had signed into the course too many times", per UDEMY description so I did not qualify for the refund. The course is outdated and the refund is bogus. My caveat is sign up for UDEMY.COM curses at your own risk. UDEMY.COM refund policy is bogus!

Thanks for your vote! Report

Reviewed Oct. 17, 2021

The required Google Widevine DRM makes the Udemy platform a lot more unattractive. Even making a screenshot of an interesting schedule is being blocked. This seems pretty bad to me. There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don't look even slightly believable. If you are going to use a passage of Lorem Ipsum, you need to be sure there isn't anything embarrassing hidden in the middle of text. All the Lorem Ipsum generators on the Internet tend to repeat predefined chunks as necessary, making this the first true generator on the Internet. It uses a dictionary of over 200 Latin words, combined with a handful of model sentence structures, to generate Lorem Ipsum which looks reasonable. The generated Lorem Ipsum is therefore always free from repetition, injected humour, or non-characteristic words etc.

Thanks for your vote! Report

Reviewed Aug. 16, 2021

This is one of the good websites where a person can learn from any domain and any field at a very affordable costs..... This is useful and beneficial for the both tutors and the students who are learning from it... Thanks Udemy...

Thanks for your vote! Report
Customer Service

Reviewed Aug. 15, 2021

Utilized a trial account, forgot to cancel and didn't use services. Was refused a refund. Contacted support and got a copy paste answer. Have used Udemy a lot in the past but won't anymore unless they get some common sense.

Thanks for your vote! Report
Customer Service

Reviewed July 7, 2021

Udemy has changed its refund policy of late. It is not refunding the amount immediately and say it is violation of policy. You will not get response even if you request explanation. Best policy is read the course details, read social forums, understand the feedback of the course designer. Make a choice. There are lot of alternatives like LinkedIn Learning, Coursera, edX, Skillshare, pluralsight, Frontend Masters, YouTube education sites, 2U, DataCamp, DataPro and many of them. Do proper research and do not take it from Company words be it Udemy or Coursera. I realized it after I had very bad experience with Udemy.

Thanks for your vote! Report
Customer Service

Reviewed June 10, 2021

Purchased a Business Intelligence Analyst Course 2021. I bought it on sale for $14.99. It was convoluted, terribly confusing and I was listening to lectures two and three times without understanding it. So, I applied for a refund, which they denied because I was still taking the course, but it had been past 30 days. I think it's ridiculous that they refuse to issue a refund. I bought the course 30 days prior on sale but didn't begin the course until a week and a half ago. I had another course in my Udemy cart for $165 which I took out because I think their customer service and policy is ridiculous. I'm going to take online classes from one of the many other companies out there from now on.

Thanks for your vote! Report

Reviewed May 11, 2021

During lockdown, after losing all my music jobs, I started looking to do some formal online learning. Udemy offered many courses, some as low as $12.99, which made it easy on the wallet. I've taken a number of courses in orchestration, composition, MIDI programming, etc. and while I like some more than others (personal preference as to teaching styles), *all* of them were informative, well presented and the lecturers clearly understood their subject matter. The great thing about Udemy, is, if there's a course that is more costly (i.e. $99), just wait and chances are it will be $12-20 before long. They are constantly having sales. Udemy saved my sanity this year at a very reasonable cost, and taught me quite a bit during the process. Two thumbs up!

Thanks for your vote! Report

Reviewed April 22, 2021

The company has a rudimentary algorithm from what I researched that appears to favor people that are earning them more money, the issue with this is the older teachers who were around longer appear to get much more attention than an instructor that is more educated or more qualified and brand new, from what I can see any new instructor on the platform does not have a shot in hell of growing because of their limited growth since they no longer appear to heavily market and instead have the nerve to ask the creators to market. If their favorite creator reports a competitor Udemy will automatically side with the favorite creator who is filling their greedy pockets. Furthermore, the classes I have taken are made by young students that have no certifications nor degrees to back their teaching.

For example Simon ** claims to be an expert in real estate investing however he is teaching people to illegally break landlord leases and sublease units in buildings and offer short term rentals, yet I was just fined $4000 dollars by my city for doing what Simon ** taught me to do and the judge claimed it was illegal, I reported this to Udemy and they still have his videos up because so many people are buying it and in the end Udemy is illegally teaching people how to invest in real estate, right now I am looking into a lawyer to see if I can sue Udemy and Simon ** for fraud and misrepresentation or conspiracy to defraud a student.

Thanks for your vote! Report

Reviewed April 9, 2021

I was absolutely shocked to see that Udemy had such bad reviews! I am 15, and I started using Udemy because I wanted to learn Unity, (a game engine) and purchased 4 courses on the subject. The first one I started was the ultimate guide to unity. I am only about halfway into it, and I am VERY pleased! the videos are very high quality, and the courses have a note-making system that I find extremely useful! I cannot say anything about the other courses I purchased, but I believe they will be the same.

The one issue I had was with purchasing the courses... when I tried to purchase a course, it would tell me there was an error and that I should try again. However, I contacted Udemy about this and got two automated replies saying my question had been received, and that they would reply to me as soon as possible. Very soon, a Udemy employee sent me a message saying she had looked into the problem and tried to help me. I was very pleased with the quick response and the helpfulness of the email.

Thanks for your vote! Report

Reviewed March 6, 2021

I come across this learning platform This course is good for the whom are entering in the finance, Perfect skill trainer they have and make this course perfect. I will highly recommend for the those who are entering in finance.

Thanks for your vote! Report

Reviewed Feb. 21, 2021

Hi Friends, I'm sharing my very worst experience with Udemy Trust & Safety as well Copyrights Team... I wanted to do preparation for RPA courses and enrolled to 3 Instructors courses. One of the Instructor (A) courses are very famous and most reliable which recommended by my friend. Other instructor (B) was newbie however I enrolled to his course based on reviews (Fake/Paid) on the course. When I finished 1st instructor (A) course (completed practicing all questions in mock tests) I started to practice question on other instructor course and I truly shocked b'coz same questions, contents I found which I already practiced on 1st Instructor course (A). Means this guy has copied Instructor (A) entire course including questions, images, explanation as well descriptions too.

I rated one star with the honest feedback (This guy has copied ....bla bla) and got refund as well report his course to Udemy Trust and Safety for Udemy copyright policy violation. I thought Udemy will banned this guy and removed his course but regret No any Action taken by Udemy against his course even my review also not displayed on his course landing page. (Might be some of the Udemy people getting undertable money from this types of guys).

So I understand that there is no any meaning of Copyrights for Udemy as well no any meaning of instructor course privacy too. Anyone can create exam preparation courses by copying others contents and make money. Udemy Trust & Safely, Copyrights and Instructor Support teams are a big joke and damn jack** too. So, if you are planning to create course on Udemy, please think thousands time prior to publish. Udemy is a untrustworthy, unreliable and most cheater company who only works for their money. Money is everything for them NOT any Instructor or his/her privacy.

Thanks for your vote! Report

Reviewed Feb. 18, 2021

Purchases class and then requested refund approximately five minutes later on the same day. Got receipts and they still kept money. Had to get CC to refund. The End. Never use them ever again for life.

Thanks for your vote! Report
Verified purchase

Reviewed Sept. 17, 2020

After purchasing a long course I was DENIED A REFUND a day later. In order to find out if there was any information I could use, I had to click around a lot at 2x speed which disqualified me from a refund. There is NO CUSTOMER SERVICE so you cannot request a refund. These courses are not usually updated often even if the "updated on" date is recent. This means they could have updated only a tiny section of the entire course. Between not honoring their advertised refund policy, misrepresenting the updates, and allowing poor creators, I would look at almost any other course site. There is a reason their classes are so cheap - they're just Youtube videos you pay for.

Thanks for your vote! Report

Reviewed July 7, 2020

I didn't find Udemy's interface friendly, I tried to open a course, it gave me features of another course, that didn't match with the course I am opening. Moreover, I got internet issues while opening the course. While, when I open a game or site, it opens quickly.

Thanks for your vote! Report

Reviewed June 26, 2020

I have been a fan of Udemy for a long time and currently have over 85 courses in my account. I find the platform user friendly and you can contact the instructors no matter how long ago the course was posted.

Thanks for your vote! Report

Reviewed June 20, 2020

I enjoyed learn the new skills for life coaching and health and wellness. It allowed me to learn about nutrition and ways to be healthy and help others. Learning from the instructor and the easy to follow step gave me motivation and wanting to learn more. I have taken 5 course so far and enjoyed all 5 learned a lot. Will return for more course materials for more learning experience soon.

Thanks for your vote! Report

Reviewed May 4, 2020

I took a course on 'writing with a flair'. The presenter claimed to be a Wall Street journalist. He keeps referring to- 'I can do this... The course will do this'... There was a lot of claim and no action. Was very disappointed. So I asked for a refund. I purchased this just before Covid. Due to Covid I had been unable to attend to this course until later. They now say, as it's past the 30 day period they won't refund. Very disappointed in the course and their policies.

Thanks for your vote! Report

Reviewed April 13, 2020

Please please never ever buy Udemy, they are the worst. I bought subscription, no I cant cancel, they have no contact info. Fakers. Liars. Cheated with my adding on subscriptions and taken my money. 1 TRILLION UNLIKES, HATES, THESE ARE TOTALLY THE WORST.

Thanks for your vote! Report

Reviewed March 21, 2020

Never trust Udemy. It is the most pathetic, unworthy and untrustful site. Here are the reasons:

1. I was preparing for Google Cloud certification and I purchased 3 courses from Udemy. All the 3 courses were removed one week before my certification exam. The refund does not happen automatically. We need to raise a request. The site is too bad and too confusing. So, we cannot rely on Udemy at all. The courses on Udemy are pathetically arranged and recorded. Prefer Coursera, LinuxAcademy or CloudAcademy as they provide a good quality courses.

2. Udemy cannot be trusted as your data is posted on other sites. My comments for a course could be seen on https://courses.javacodegeeks.com/ site of which I don't have account. When I contacted Udemy to remove the message, they mislead the students by saying that contact the instructor. When I contact the instructor the instructor says that "This is really strange and am not sure why and how it's happening. It had happened before as well. Seems these sites like javacodegeeks.com are being paid by udemy to promote these courses because when I click on enroll course on that page, it redirects it to Udemy."

3. There is no guarantee that Udemy will not sell your bank account to hackers if they can post your comments to other sites for publicity and misled the students.

In short, never use Udemy account. They are unreliable and their customer care sucks. Even if the course is offer free, don't register on Udemy. Most of the courses are time waste. Better prefer Coursera, LinuxAcademy or CloudAcademy as they are much safe and protect your privacy in terms of your comments, login details and account details.

Thanks for your vote! Report

Reviewed March 9, 2020

I enrolled for one of the Udemy courses and found that after the 30 day money back guarantee period had expired the online tutorials went down from 13 hours to 8 minutes, if this is not sharp practice what is?

Thanks for your vote! Report

Reviewed Feb. 18, 2020

When seeing all over the experience with Udemy is too bad and I never recommend anyone to go for udemy. Type of YouTube channels are better than udemy.. At least you can save your money. Because udemy doesn't have:

1) no proper guidance
2) customer service executives are not friendly.
3) problem will not be resolved.

4) unbroken promise of lifetime access.

Reason behind for the review: I have purchased full stack web stack web development course on udemy and I have accessed the course for one week also. But suddenly the course has been disappeared from my account. When approaching customer services for the issue just they replied that, "We will update you via mail", and closing the chat. But the fact is that, they don't know how long will it take to resolve the issue. Peak of the story is that, they even don't have recorded data of purchase of the course in udemy. While showing the evidence of purchasing and accessing the course also they are not coming forward to resolve the issue.. It's completely Waste of money...

Thanks for your vote! Report
Loading more reviews...

Udemy Company Information

Company Name:
Year Founded:
360 3rd St. Suite 400
San Francisco
Postal Code:
United States