Udemy Reviews

Udemy has now starting inserting ads at the beginning of every section in a course. I was not warned about the ads before purchasing my course.

Their payment portal continues to change the price of products before I can execute my payment. The products I added to my cart were $39, then it went up to $51, ok so I was going to pay the $51, I tested a coupon code to see if it would work and after I selected apply to the coupon code, it didn't give me the discount, but instead increased my price to almost $60 total. Why does their system allow you to add products to the cart simply to increase the cost along the checkout process? Is Udemy's checkout process a scam?

I have changed my email and password. I cannot, therefore, access my courses. How do I get to my courses? Everything I've tried gave me no response. I got NO RESPONSE from a ticket that I submitted. HELP.

I've purchased many courses over the years (over 60 courses approx). My problem is not the price nor the content but the after sales customer service. I made a change to my account email and lost access to all my purchased courses with the exception of three. I cannot reach anybody to explain my situation. Alex the AI bot gets me nowhere but in frustration. Have spent hours getting nowhere. Can't even get a ticket to explain my situation. I will not recommend them, this company has no customer service and you're left on your own to read their most requested questions to find a solution to your problem. YOU'RE ON YOUR OWN. UNFORTUNATELY NO HUMANS AVAILABLE.

Udemy has become my go-to place whenever I want to pick up a new skill or refresh something I’ve learned in the past. The selection of courses is huge, and I love that I can find both beginner-friendly options and more advanced deep dives. The instructors I’ve had so far have been clear, organized, and genuinely knowledgeable. One of the biggest perks for me is the lifetime access being able to revisit lessons whenever I want makes learning so much less stressful. The frequent discounts also make it super affordable to build a library of useful courses. I’ve completed several topics already, and each one has helped me grow professionally.

BEWARE OF SUBSCRIPTION PLANS: This company uses a deceitful and persuasive model to get you to sign up for their 7-day trial. On the 7th day, right as you think to cancel, they charge your card for a full year of subscription. Then, they refuse to refund you even if asked on the very first day of the 'yearly subscription.'

UDEMY charged me 3 times and when I wanted to cancel after 1 hour it claimed that I had watched too much for a refund. The statement that there is a try out period is fallacious. there is not proper support. THIS IS A SCAM.

Udemy pre-sales is abysmal! I tried everything I could think of and I could not reach a live employee. Even the chatbot is useless. I asked to speak with a live agent and was repeatedly offered self-help garbage. I like Udemy, but their customer service leaves much to be desired. The chatbot is useless!

I took advantage of a free month trial with Udemy to upskill and prep for a certification. I tried a couple courses in their open catalog and found one that worked best for me. I didn't make it through in the month, so I paid for an annual subscription under the 'Personal plan' not business plan. While the course offerings may be good, the technology and support are really lacking:

I purchased a package for $179 to give me access to the site for a year. Then a week later I was charged $37 for a monthly plan on top at $179. Mistakes happen all the time. my problem with the company is there’s zero customer service. There’s not even an email to email the company directly with a problem like this. Something so simple that could be fixed in a minute there’s no solution for. There’s absolutely no reason for it for a company that size not even to have a simple email address to state a problem. All they have is this AI bot that answers zero questions. Very frustrating.

I've purchased 20 different classes and I've gotten refunds on about 15 of them. You just never can tell. Some of them are good most of them are not. You buy it then you look at it find out it's not what it says it is or has bad information and then you request a refund. This time I requested a refund it and them to delete my account. I'm just tired of it You just waste your time learning garbage. There's no oversight. Anyone can say they're a teacher and just post some junk there.

First time using Udemy. Never again. It is impossible to understand what the creator is saying. He`s at the first class level, in an English class, in a non English speaking country. Tried to go for a refund and denied even if it is a couple of days after I bought it and followed only the Introduction chapter. At only 5% of the lecture, not even out of the Introductory part, they say it is too much content already read, so not qualifying for a refund!!!

I’ve been a loyal Udemy user for years and have purchased numerous courses—spending a significant amount of money over time. I relied on those courses not just for learning, but as reference points for ongoing work and skill development. Recently, I got locked out of my account due to a broken or missing email verification link. I spent several hours trying to resolve it—resetting my password, checking spam folders, switching devices—but nothing worked. The support portal was no help. It kept looping me through automated bot responses that didn’t address the issue or offer a way to reach a real person.

I purchased a training class from them. After purchase my ID was disabled and I can no longer access it. They refuse to provide an adequate explanation as to why my ID was disabled. They also will not provide a refund or transfer the class so I am out the money I spent with them. I would never use them again.

They basically deleted my entire account with all the hundreds of courses I purchased for years. Now they claim my account “is new” and that I never purchased anything. And keep asking me for dates and receipts. Like how "m a remember all that for years. Makes no sense. I register and logged in using Facebook all the time. And I login today an EVERYTHING DELETED. They are now a scam site. Simple as that. Support just repeat themselves like they got no brain. Waste of time and money.

Udemy does not appear to be working anymore. I was charged an annual subscription and the number provided on the CC receipt from the bank was some Medicare scam site. There is no phone number and no email. I cannot log on and there is no way to access or reset one's (old) account. I signed up with a new trial account to open a ticket and they send a code that never arrives so it appears that isn't working either. Do not bother.

The refund policy is crap. Once you start the course, the course is non-refundable, regardless of the content you accessed (1-100%). Some courses do not even have a preview video and no/mixed reviews and it is hard to judge the quality of content by just the name - so if you end up purchasing it to check the quality of course and soon realize that it is not worth your bucks after seeing 1-2% of content - Udemy is NOT going to REFUND it anymore.

Their unsubscribed function won't work at times and might have been intentionally tampered with. They won't take responsibility for this problem either. I believe their business conduct is not very honest.

Found courses I wanted to take as advertised at a very reasonable price. Added the courses to my cart and was forced to register with the site. When I went back to check out, courses were hundreds of $ more expensive. This is a joke.

I am working toward a python certification. I purchased a set of six practice tests. I took the first one and it was full of errors (no indentation which makes the code ambiguous to the point of being unreadable). I thought it might be just the one course, so I started the second but it too was full of errors. Udemy says I can request a refund within 30 days; but when I attempt to do so on their website; it says I have watched too much of the course. The "contact us" link just takes you to a chatbot that says it is unable to answer your question. They have no support phone number.

Udemy is a major ripoff. They don't give refunds despite statements that they do; their refund policy is so ambiguous that they can deny refunds for any reason, and they do. Their Contact button does not work. It is impossible to contact a live person or submit a trouble ticket. They do not publish a phone number or email address. Even their corporate office does not publish a phone number or email address, and their parent company, Craft, also publishes neither. The contact phone number they gave to the credit card company is a marketing recording. The whole worldwide operation seems like a huge con job; once they have your money, the only way to get it back is to challenge the credit card charge or sue. Their U.S. headquarters is in San Franpsycho, so it's futile to complain to the corrupt government there.

Ordered one course go to my page to access. It was just advertisement for other courses. Go to my purchase history. It’s there but no material is available. They said to do this and do that but I did all that’s and this just wasted time. I won’t get back because of shady marketing and empty promises. Moral of the story learning should be difficult, schools should not. The ambiguity of Udemy is vast and their trouble shooting and community help is a waste of time with a headache to go with.

I purchased 3 courses on Udemy. Upon taking the first one, I found that the links to the included labs didn't work. After reading their blob about being "very busy", I refunded the classes and submitted a ticket explaining the issue. A week later, I get a quick response saying I'm not enrolled in the classes. I told them I refunded because they were BROKEN, but udemy didn't understand and just repeated that I'm not enrolled. They simply refuse to address the broken labs. Well worth waiting a week, right? Has anyone else had problem with a broken class that was actually resolved by udemy? If so, how'd you get them to care?

The course I signed up for is over 4 years old. The product has changed since then. I also have an issue with one of the tests and no way to reach an instructor. I got on the messages page, and it won't let you compose a message. I have searched high and low, and I keep getting the FAQ page. My issue is not listed. Granted the cost of the course is great, but not helpful if I can't get answers. There is no way to put in a case for help.

I've been purchasing Udemy courses for several years now. I feel that before Udemy came into the video learning scene, video courses used to be very expensive, but Udemy democratized low cost & high quality courses. I know that course content creators aren't don't make a lot of money on the courses that they sell on Udemy because the platform puts a lot of the courses sale many times during the year. I never pay full price for any course that I purchase here.

I have over 70 courses purchased from Udemy. I recently bought a course, watched it and realized it should be deprecated since they subject covered older version quite different than the newer releases. I tried to ask for a refund but I was stone walled by fine print stating I can't return it because I have watched too much of a course. Next to their "30 day money back guarantee" they should also say what's in their fine print. So disappointed.

I took the Home Health Aide course under Udemy. The instructor was Dr. Udochi **. I paid for and completed the course only to find out when I went to the agency the certification was not accepted. They informed me I was to be put on the NYS Registry. I emailed the Dr. (Only way of contacting someone at this company unless you pay for someone to call you back. Poor Customer Service) to find out about being put on the NYS Registry. She informed me that NYS requires 16 hr of in class participation and CPR AED (which I also took online with course). I emailed her shouldn't this information be provided to the student before I paid my money and wasted my time taking the course. I requested my money back via email only to get ghosted. Tried finding a number online to no avail. Udemy will only communicate via email unless you pay for someone to contact you via phone. Oh here's the kicker just received an email to take another course.

Udemy claims they refunded me money for two courses I purchased but never gave me my refund and their support team refuses to cooperate. Here are the details: I purchased two courses from Udemy and then they immediately suspended my account. This was my first purchase with Udemy. The support team informed me that my account was suspended because of suspicious activity. I am not sure what is suspicious about me buying courses from them, but they claim it was suspicious and froze my account. I was never sent an email to inform me that my account was frozen. I was never sent an email informing me I would be receiving a refund. I was never sent an actual refund.

Recently I purchased a series of highly-rated courses by the same instructor through the Udemy mobile app. I made it through the first course, very disappointed with presentation of the material, hoping the next course would be better. It wasn't, so I cancelled the other six classes in the series and requested a refund. Udemy only gives credits (at least on the app). Today I found an in-app course and went to the page showing my credits. To use them, I have to have a "credit code," but there isn't one connected to any of the classes. When I went to the FAQs, I learned that credits can't be used for in-app purchases - only for purchases made at Udemy.com. BUT...

I purchased 4 courses and then one day went to study them and they were gone! I have spent hours trying to reach someone. Finally was able to "create a ticket" and gave them screen shot which proved I had paid 158.00 plus gave them the date of the purchase and other information they asked for and then got an email that because I did not respond, the issue is considered resolved. I actually repurchased the course I was halfway into when it went missing. Absolutely no satisfaction and yes, terrible customer service!

I've been using Udemy almost daily since the start of 2023, learning programming and cloud full-time. For most of this year it was great, but it seems like lately they have been skimping on server costs or something, as there are so many issues that plague the experience. In the last 3 months I've had two separate days where the site was completely down (very frustrating when those are my two best days of the week to study each time), and then today the keyboard shortcuts to handle videos all stopped working, which makes programming while learning ten times harder, not worth doing and just programming without a video or using YouTube would be a better usage of my time.

A student of mine suggested I upload my course to Udemy, to try and increase reach. It seemed ok, I looked around, and it seemed I should expect 50-60% of the fee. Fine, they do marketting, I do teaching, I like that. Or so I thought. I set up the program, looked all around, including promotions and discounts, everything looked good, put my standard $200 price tag on it. I've been building this course and running it for 7 years. $200 is what students pay, so it wasn't like I was charging more or less. Same price. I got notified a few days later I had 4 students!! Awesome! I login, and see they are giving me $14. Total. Not per student. 4 students in a $200 class, and they want to pay me $14. That is less than 2% of what I set my price at.

I was 4 days past the refund window but explained that the course title said “master” but it turned out to be another beginner course. I just finished the 2 beginner courses I had bought from them. Which took the 30 days only to find out this was master course was redundant and not an advanced course. So frustrating dealing with another greedy corporate monster. Nothing like their lovely mission statement at all. Don’t be fooled.

Have used Udemy to learn trading on the stock market with “Trading Made Simple” from Roel **. Absolutely amazing course that has taught me to make a living out of day trading. It basically made me rich haha.

Beware using free 7-day trial if in USA. If you don't cancel before it ends, it converts to annual subscription which can't be canceled vs. a monthly subscription that could be canceled. You will be immediately charged the annual subscription fee. No flexibility or adjustments from Udemy customer service!!

I should have read these reviews first. They truly do not care about learners and have a very crappy customer service. READ THE FINE PRINT HIDDEN AWAY BENEATH LAYERS OF WEB PAGES DEEP DOWN IN THEIR WEBSITE, THIS COMPANY IS A SCAM! You will find that it says that you cannot get a refund for a subscription, but on the website and the way that they try to sell the product is by telling you that if you don't like it you can get a refund but that is not true.

Udemy certainly offers a lot and quite a variety of courses. However, many courses are outdated and some instructors only communicate with you if money goes to them. I've paid for a three-part cybersecurity course and found that it was outdated, many of the resources were not available, the instructor never responded to me, and asking for a refund from Udemy was met with excuses and lies and procrastination. Then, once beyond the 30-day limit for a refund, Udemy told me I was beyond that 30 limit.

Be very careful when using this website. Some of their courses are terrible and the company has awful customer support. It is very cheap but if you are serious about learning something new I would do some research and choose a different platform.

I bought a course and few days later found the course is on sale. So I requested for a refund, explaining the sale price issue. So customer support will either refund me the full money or send me an email to confirm if I am ok with a price adjustment. Instead of doing that they considered my case as Partial Refund for their convenience and issued me partial refund. I emailed them that I am expecting a full refund and then their customer care started playing with words that my initial reason made her THOUGHT I am asking for a price adjustment hence a partial refund. Anyway, later she confirmed that she has initiated a full refund and would get the money in 5-10 business days. I waited 15 days and no money was refunded, for which I had to reach their customer support again and had to go through the whole thing one more time.

I purchased a guitar course for $50.00, Udemy said that I had a month to review the course and if for any reason I don’t like it, I could cancel it and get my money back, not true after 1 month, I never got my money back, there no telephone number to call, please never, please never buy anything from Udemy, I don’t recommend buying anything from Udemy.