Udemy Reviews

I have changed my email and password. I cannot, therefore, access my courses. How do I get to my courses? Everything I've tried gave me no response. I got NO RESPONSE from a ticket that I submitted. HELP.

I've purchased many courses over the years (over 60 courses approx). My problem is not the price nor the content but the after sales customer service. I made a change to my account email and lost access to all my purchased courses with the exception of three. I cannot reach anybody to explain my situation. Alex the AI bot gets me nowhere but in frustration. Have spent hours getting nowhere. Can't even get a ticket to explain my situation. I will not recommend them, this company has no customer service and you're left on your own to read their most requested questions to find a solution to your problem. YOU'RE ON YOUR OWN. UNFORTUNATELY NO HUMANS AVAILABLE.

Udemy has become my go-to place whenever I want to pick up a new skill or refresh something I’ve learned in the past. The selection of courses is huge, and I love that I can find both beginner-friendly options and more advanced deep dives. The instructors I’ve had so far have been clear, organized, and genuinely knowledgeable. One of the biggest perks for me is the lifetime access being able to revisit lessons whenever I want makes learning so much less stressful. The frequent discounts also make it super affordable to build a library of useful courses. I’ve completed several topics already, and each one has helped me grow professionally.

BEWARE OF SUBSCRIPTION PLANS: This company uses a deceitful and persuasive model to get you to sign up for their 7-day trial. On the 7th day, right as you think to cancel, they charge your card for a full year of subscription. Then, they refuse to refund you even if asked on the very first day of the 'yearly subscription.'

UDEMY charged me 3 times and when I wanted to cancel after 1 hour it claimed that I had watched too much for a refund. The statement that there is a try out period is fallacious. there is not proper support. THIS IS A SCAM.

Udemy pre-sales is abysmal! I tried everything I could think of and I could not reach a live employee. Even the chatbot is useless. I asked to speak with a live agent and was repeatedly offered self-help garbage. I like Udemy, but their customer service leaves much to be desired. The chatbot is useless!

I took advantage of a free month trial with Udemy to upskill and prep for a certification. I tried a couple courses in their open catalog and found one that worked best for me. I didn't make it through in the month, so I paid for an annual subscription under the 'Personal plan' not business plan. While the course offerings may be good, the technology and support are really lacking:

I purchased a package for $179 to give me access to the site for a year. Then a week later I was charged $37 for a monthly plan on top at $179. Mistakes happen all the time. my problem with the company is there’s zero customer service. There’s not even an email to email the company directly with a problem like this. Something so simple that could be fixed in a minute there’s no solution for. There’s absolutely no reason for it for a company that size not even to have a simple email address to state a problem. All they have is this AI bot that answers zero questions. Very frustrating.

I've purchased 20 different classes and I've gotten refunds on about 15 of them. You just never can tell. Some of them are good most of them are not. You buy it then you look at it find out it's not what it says it is or has bad information and then you request a refund. This time I requested a refund it and them to delete my account. I'm just tired of it You just waste your time learning garbage. There's no oversight. Anyone can say they're a teacher and just post some junk there.

First time using Udemy. Never again. It is impossible to understand what the creator is saying. He`s at the first class level, in an English class, in a non English speaking country. Tried to go for a refund and denied even if it is a couple of days after I bought it and followed only the Introduction chapter. At only 5% of the lecture, not even out of the Introductory part, they say it is too much content already read, so not qualifying for a refund!!!