Coursera

I was charged for a course after I completed the certification. I requested a refund and asked why was my credit card billed anyway. They said I had to cancel or complete the certification class. Which I did completed the course then the customer service rep was stuck when I said that. Check your cards because they are charging people for a service they not receiving any longer.

Their business model relies on sneaking in sub subscriptions that they hope you don’t notice. They DO NOT CARE about their learners- only about extracting as much money as possible. Horrible, unethical corporation run by sociopaths.

How can a company call itself customer-oriented when it cannot issue a simple invoice after the payment? The company that I work for paid for one course for me and it turns out they do not issue invoices for individual clients! It means that if I want to get an invoice I have to create a business account with 5 seats minimum each costing $400/year, so in total it would cost me $4000 to get an invoice! I mean really?

I've tried 3 courses here. 1 was poor quality and billed me without me knowing (non-refundable of course), 1 was great but I was unable to buy the certificate with poor Customer Service back and forth, and the last is ok but the material is almost 10 years old. I did another course on the competitors and was great - no issue, high quality, no hidden fees. No idea why this company is more known - try the others.

Coursera has a bait & switch going on that is unethical and possibly fraudulent where you purchase one course and then they sign you up for recurring payments unless you opt out. $49 per single course, and after that they just keep billing and billing. There is almost no recourse because they do not have a customer service program in place. I've filed a complaint with Coursera through their chat function and with the Better Business Bureau. I've also contacted the professor who gives the course and told him that Coursera is operating a bait & switch scheme and that it besmirches their reputation. I am not the only one complaining of these unauthorized charges and demand a refund.

Coursera courses are the biggest Ripoff ever exists. I don’t know how this company still exists. Apple and Galaxy phones shouldn’t allow the app in their phones and tablets. You sign for a course that’s supposed to be $49 dollars for 1 month, you complete the course, and they continue charging your credit card for months and months. If you try to stop this, it’s impossible because they don’t have a customer service number, no way to cancel your subscription, they hide from you. Please Do Not use Coursera. They will Steal a lot of money from you. I only give 1 star review because there’s no zero stars.

They_do_not_have_any_customer_service. Please_never_use_Coursera. There_are_better_option. They_are_terrible. They_are_inferior. They_stole_money_from_me. They_will_not_give_me_a_credit. PLEASE_DO_NOT_USE.

The contents is good but the system accessing is very unstable. When I need a support, it's never can contact them. They have no email or phone no. to contact except the help center which is no way to access when you have problem with accessing.

Coursera is a rip-off, which I did not realize until a few days into my so called "7-day Free Trial." After searching through their website, while I was signed in, there was no place to cancel before the Trial ended. I even googled for directions, then realizing that it did not exist: that is, NO WAY to CANCEL before TRIAL ENDS. I searched further and realized then that there was no contact phone number for them online, and nobody's name listed to contact, plus no address.

The Refund policy is the worst...and they make no effort by blocking any refund requests on the mobile app when almost all other things can be down on the mobile app. This auto billing should send warning emails beforehand and allow for easy one click Cancellation. This is not fair and I will continue to give bad reviews. The tiny portion of the course That I used was bland and only mildy informative.