Coursera Reviews

⚠️ WARNING TO ANYONE CONSIDERING COURSERA PLUS ⚠️ **Coursera is refusing to honor its own refund policy and using fabricated information to deny legitimate refund requests.** On April 24, 2025, I purchased a Coursera Plus Annual subscription under my account. Coursera's own published policy guarantees a full refund if you cancel within 14 days of purchase. I requested my refund within 2 days, well inside that window. What followed was two rounds of deliberate runaround:

I am not sure how it happened, but my subscription continued after I thought I had cancelled it. I discovered the $50+ month charges months later. I contacted Coursera for a refund, or alternatively, to receive credit for future months. I am 90% confident that I never reached a human. The AI denied my request, claimed to have escalated the request, and denied me again. I found an email for Coursera and wrote to it. The response said the email was for investors only, directed me to the chat, and said there would be no further communication beyond the single reply. The matter feels like a money grab. Don't engage with Coursera unless you watch your account closely.

Buyer beware! This is a fraudulent company. They charged me a day prior to the end of my free trial, and even though I cancelled in time, they refused to refund a full one month fee. I’ve never experienced this type of situation before with any company. I will be filing a fraud claim with my bank which I’ve never had to do in my life.

Be careful with Coursera subscriptions. I signed up for what I thought was a free trial, but was charged for a subscription without the billing terms and strict no-refund policy being clearly presented in a meaningful way. I reached out immediately after the charge and explained that I hadn’t used the service, but support refused to help and kept repeating their policy.

0/10 Would not recommend. I was charged even after canceling my subscription, and when I reached out to customer support, they were extremely rude and completely unhelpful. I contacted them immediately when the subscription renewed and did not use the service at all, yet no resolution was provided.

I had a terrible experience. I was charged even after canceling my subscription, and when I reached out to customer support, they were extremely rude and completely unhelpful. I contacted them immediately when the subscription renewed and did not use the service at all, yet no resolution was provided. I would strongly advise others to keep screenshots and records of any cancellations just in case.

They charged me for three years and because of high interest debt and life circumstances that were overwhelming I was being charged after opting what I thought was one month...And when I did try again to formally cancel on phone still was charged a year after...I regretfully can't validate any other way than seeing that my content was never accessed. Awful....I did make attempts and will continue to write about these companies who charge and do not produce formal invoices each month but auto charge in with small fine print that aims to bind. This is unjust and makes for deceit.

Preposterous to accept that online is the new standard for learning, especially in the fast paced, zero time for absorbency world of "you are now a computer, you will be a computer" method of learning. Throwing ridiculously complicated concepts at you for IT learning that would take years to understand all in a 3 minute video with a smarmy guy on the screen who is clearly reading from a teleprompter. The quizzes and tests are abstract, ambiguous and very difficult for "introduction to networking." One way to kill someone's interest in learning is exactly the way Google has with Coursera. Save your money, do not give in to the world of online schooling, it is a joke.

I needed this learning for career prospects. The course ended up having sections midway through in another language including audio and transcripts. I completed the course, but learned nothing in those chapters, essentially having to skip them. I just winged the quizzes for those and got a lower score in quizzes that asked me questions from those chapters in another language. Coursera support troubleshooted and found nothing wrong on my end as, I cleared cookies/cache, used a different browser, assured my settings both in the platform and browser were in English and gave them my browser console details. They had to escalate this to the owner of the course and nothing was done. Now I have to pay to get my certificate.

They auto-renewed at double the price and will not send out any notification of payment or autorenewal. They are deliberately hoping that a consumer will forget so they can silently charge you over $400. And they won't refund it. Terrible, unethical business practices.