Coursera

I had great expectations for this service, as it was recommended by a college advisor from Stanford as well as from the company I work for. However, after putting in many hours of work, completing all of the quizzes and reading materials, I was unable to pass the course at the end of the 5 weeks due to a flaw in the peer-review grading system.

I signed up to take ONE class and they sign you up to make monthly payments without telling you. Even though I was not using the service during this last month I was charged. They do not refund subscriptions. Total scam and worst company I have ever made a purchase from. I would give it zero stars if I could.

DO NOT give them your Credit/Debit Card #. I've been charged 8 times for a single course. When paying for the course, it errors out a few times. I reopened the browser and the payment. I later discovered that they double charged me with EACH failed AND Successful attempt. I've been charged 8 times for 1 course. That in itself wouldn't have been a big deal, IF I could reach them to fix it. Help Center is just a FAQ. The question that most closely resembles my problem directs you to contact them. Only thing is, the Contact Us link just links back to the FAQ.

I signed up for a Modeling Risk class and did not like it so I followed the direction on how to cancel subscription by going to My Purchases. I did this over a month ago and I still see $79 being charged to my credit card. There are no phone numbers listed to call. There is a chat but it's being operated by a robot. I just want my money back.

My experience with Coursera is terrible. I was charged $64 each for two courses which I explored as a part of trial. I was charged $128 for two courses on Aug 14. On realising that, I cancelled my further subscription. After 1 week, the courses were removed from my account and there was no purchases history showing up. My subscription was to end on 14th September. When I tried to contact them, finding their email address itself was a long journey. I emailed them explaining the whole issue. Few days later, I got an email from them to rate their customer service which they never provided. People from big companies like Google and reputed universities are partnering with them and they are doing all this to disgrace them as well. I thought Coursera to be very good platform to enhance your skills, but they are just conning people. Wonder how come reputed people are partnering with them!

I thought of signing up one course in April but did not realized that I have been charged monthly through a subscription since. I must have missed something but I do not remember receiving any notification. Because of my job change, I actually did not catch up the first course. The short story is that I paid for 5 months, a total of $250, unknowingly, or ignorantly, without receiving any benefit.

Please be very careful when you pick a particular course from a specialization. I picked the Customer Analytics course and didn't interest the other courses in the specialization, so they continued to charge me after finishing Customer Analytics, and didn't give my money back, so I paid around $240 for only one course which worths only $79. You are not fair Coursera, and your managers should take some courses about business ethics. Two of them can take the ethics course with my money because I paid around $160 for NOTHING!!!

I am sorry to hear so many people felt frustrated. My experience completing the Wharton Business Specialization was excellent. I really appreciated Barbara ** for Marketing with her 4P's and axes of excellence. I really appreciated the Supply Chain Professors' going out to real world facilities and teaching from there: diapers.com, warbyparker.com, etc. And the Finance and Accounting Courses were great as well, with valuable spreadsheets and debit and credit football helmets. J. Payment was wonderful, I understood an upfront lump sum and paid it for each course... the best part was my carbon footprint was minimized and I never had to drive anywhere to get it all done. The content was as good or better than many of my MBA courses. I got the idea from NPR Marketplace's piece on MBA for $2K. I was very happy.

"Coursera site is down on Apr 20, 2018 and today Apr 23, 2018. Can you please send customer who paid subscription what is the problem and do you compensate customer for not able to use your platform with paid subscription?" The above message I posted on Coursera twitter however it never show up on their Twitter page. Their site is frequently down for maintenance and the paid customer like myself was not inform at all. NO compensation on your paid subscription for not able to use their site for more than 20 hours within a day.

My 14 year old son took a one month class last summer (2017). I just realized the company has been withdrawing $49 from my account ever since. I never signed a contract. I have lost $392 and the company will not reimburse that amount. A representative left a message on my phone that "it is not their policy to provide refunds".

So my PayPal balance was in the negative due to Coursera. I received an alert from Paypal and that's when I found out that Coursera had took it upon itself to charge me $49 a month for a course that I found for FREE on youtube. I had no idea that I was part of a subscription. I couldn't call or contact anyone at Coursera. So... No accountability on their part. They must be paying off other businesses because no one is holding Coursera accountable as they rob people blind. So this is legal, to tell people that a course is free or one set fee, then, discreetly and subtly throw in a subscription and to make it extremely difficult to cancel, and impossible to refund. How is this good business? Smells like a class action lawsuit to me.

I was trying to look at a data science course on the Coursera website, since I heard about it from a friend and the website required me to enter my CC details even to try a course. I have been charged $49 for past one year even though I have not logged on to their website for over a year. I did not sign up for the course and I have been charged over $600 for just logging on to the website. There is no easy way to contact them or cancel 'subscription' that I did not agree to and this is a rip off. Now the company is refusing refund.

I signed up for a Python certification 5-course program through Coursera. I only got through the first 2 courses before quitting. However, I paid the one year subscription already. At the one year mark, the subscription renewed itself. I had received an email that this would happen a couple days before the credit card was charged, but I couldn't get online in time to stop it. Of course, my credit card was charged last night. As in my first screenshot, you see the message in my email that I would be charged on the next day. In the second screenshot, you can see I was officially charged March 24th, which is today. My main complaint is that not even a single day has passed since my credit card was charged again and I can't get a refund??? The subscription is useless to me... Except that I am now going to let my whole office use it. I've lost my money, but I'll make sure that plenty of others get a benefit from it.

I paid a monthly fee of $79 to take two courses through Coursera for the Univ. of Penn. I completed both courses but the site states I didn't complete either of them. I had filled in the information to receive my certificates but I haven't received them either. There are no human contacts to respond to these questions I have. All they offer are articles or tech bots. I feel like I was conned and that's obviously not a good feeling.

I tried to take an R programming course online but the course was inflexible with respect to time and I quickly fell behind (I have a full time job). They kept charging my account and did so for over a year and they refused to refund any money once I found out and canceled. Worst of all they tried to charge me again this month. I emailed again and tried to call but no human interaction is allowed. In theory I've canceled again, but we'll see. They're shameless thieves as far as I'm concerned. They've set up an automated system that doesn't respond to customers.

Course: English for Journalism - It could be a good course and a platform, if it had been fair: I completed all the course, sent all the assignments, even paid for the course, and - I could not received the promised diploma?! I spent so much time! It helped me somehow, but... as it appeared, my account appeared under a different email address, I had to delete the other one - how it happened, only God knows! I wrote the emails to the creators - no answer?! It's a shame to treat the customers in such a way! COURSERA (FOR ME) IS NOT A RELIABLE PLATFORM. Even Alison is better - they, at least, do not create barriers, and if you passed all the exams and did all the work you had to, they award you with earned diploma. Odio inganni.

I signed up for and completed a specialization, which I was pleased with. I did my research and their site says that your automatic payments will stop when you complete your specialization. I finished on 2/21/18 only to find that I have been charged again for this month (March). They claim I signed up for a full course subscription, but was never told this. There is nowhere to call and you have to talk to a robot on the chat before you can talk to an actual human being. They are refusing to refund the $49 they charged me, even though I am canceling today and am not signed up for any more courses. I was happy with the specialization I took, but had I known Coursera was this shady, I wouldn't have bothered! Absolutely ridiculous!

I had a very similar experience as Jennifer from MD. I canceled in Jan at the very end of my free trial. I did not receive an email but did see it canceled on screen but did not capture a screenshot. I was charged again today, looked and looked for a way to call them, could not find a phone contact but did find one on my credit card statement. Called the number and was told I could email at payments@coursera.org or look in course support pages. I emailed and did get a very quick response but got the same exact answer as Jennifer. I would not get a refund.

I can't even acknowledge to myself how much money went to nothing! I signed up for this course: https://www.coursera.org/learn/systems-biology. It is from a very respectable institution, the author has Nature and Science papers, it had good ratings, and it's the topic I want to learn about. However, the course itself is horrible. The quizzes contain questions on content that was not in the lectures. It looks like a lot of slides were omitted. I was hoping it would get better but when I got to the midterm test and saw even more questions without relation to the lectures' content, I got really angry and canceled subscription. No refund available even when the course quality is like this?

I cancelled my subscription and received a notification that I would have access to the courses through the end of my subscription since they did not issue any partial refunds. The next month, I received notice of another subscription charge. When I contacted customer support (mind you, you can only do so by way of an online chat), they said it was still active, there was no record of a cancellation, and I "should have received an email" confirming the cancellation. I didn't get an email, I got a notification within the application confirming the cancellation. Since I didn't have the email, she said they wouldn't issue a refund.

If you have made a "subscription" they scam you with subscription and charge you continuously and there is no way to get your money back even if you have already paid for the same course multiple times. Horrible and deceptive.

I signed up for a what I thought was one course over a month long period... after a month it showed as 'completed' on my profile. The class was average at best, I did not go through all of the lessons because they were redundant and it was clear the students were mostly inexperienced in digital marketing even though it was touted as an 'advanced' course. A few months later I noticed 3 charges of $49 on my card - they had me signed up to a subscription! I never had any intention of doing this and I'm pretty savvy to be careful of 'online subscriptions.' Completely deceptive and judging from other customers I wasn't the only one. Of course, it was 'too late' for me to ask for a refund and there is absolutely no way to contact their customer service - they literally do not have a phone number, an office address, nothing that can allow a customer to hold them accountable.

I finished completing Windows and Linux Server Management Plus Security and never received a certificate. I contacted them and they said they had no records. After spending $30 per month and another $99 for the certificate all I got was a sorry and was asked if I was going to sign up for those courses. This place rips you off. There are better cert programs like EDx.

I signed up for a social media marketing certificate at USD $49. I became inactive in the courses, and so for three months following that, I was charged $60 CAD for a general catalog subscription that I never agreed to nor signed up for. When I emailed them, they told me they do not issue refunds on subscriptions. I consider this fraudulent and will try to report the site to the FTC if possible, or a Canadian equivalent if not.

Yet another case of thinking my cancellation went through -- and apparently, no it did not (so they say). I had not been on the site in MONTHS after the initial cancellation, and saw a massive charge on my bank account --OVER $200-- and when I wrote in to them within the same day, they absolutely refused any help and told me to basically go take the old courses again, the last of which was why I quit to begin with (the courses leading up to it DID NOT prepare you for what you needed for a certificate, nor was any prior knowledge supposedly needed on the course description), as well as personal health issues. Absolutely unethical behavior and beyond abysmal customer "support." This is beyond insane and I cannot afford this. Thanks for making sure I can't pay my actual bills, Coursera.

BEWARE!!! They do everything in their power to bill you $49 a month including not sending you alerts letting you know you're going to be billed until it's too late to cancel. I agreed to a free month with them ended up being billed $49 for that month and billed again on the 23rd of that month! $98 for my free month!!! During Christmas. Could not afford my daughter's insulin because of this! There is absolutely no way to get a refund from them. The service is horrible, a majority of the time the videos play for 15 seconds then pause for 3 seconds. Wish I had never delt with this company. Very bad experience. BEWARE!!!

There is no “free trial” -their billing practices are misleading and predatory. Their customer service team is responsive, which is nice, but their only response is essentially to say you should have read the fine print. I watched a video from three different courses as part of my “free trial”. A week later I was charged a non refundable fee for each of those three courses.

I am paying 41 euros every month for enrollment in Coursera. The website almost always never shows up, I have to refresh multiple times. Now it has completely stopped appearing on my screen. Subsequent videos of the course (Organisational Analysis- Stanford) mostly show 404 not found error, and only after multiple reload, it sometimes shows up. This website uses names of such big institutions, yet I am being treated worse than a free-loader! No customer service at all. I want justice, hope this review forum helps.

Very disappointing: The course I signed in for was one thing, but the cost to me financially makes me feel like I been duped. There is no customer service to help process anything - everything about the finances seems automated. I have been charged for three months now (approximately $60 per month) for a service I cancelled at the outset. Shame on Coursera for exploiting the online process. I will have to contact my bank in order to cut off their payments. When I checked my purchases page on December 5 for a fee they charged me for on December 4th, I was already getting a "Refund Deadline Has Passed". Their policy on refunds states that they will refund within a two week period.

On July 28, 2015, I registered to a Coursera course, paying $474 with a two-week money back guarantee (please see the receipt). When I tried to un-enroll and be reimbursed, the website proved to make this impossible, with not even a way to contact the company to obtain reimbursement. I sent them an email to their security address (the one I could find), joking that this must have been a hack that made the reimbursement process impossible. Of course I was never reimbursed.