Coursera

I only wish I had researched this site before I became involved with Coursera. I contacted the company via chat - there are no telephone numbers - to discuss a missing certificate, and instead got the royal run-around. He did not answer my question. He was rude, and, without my permission, enrolled me in another class. Both he and the follow-up caller continued to say I was not enrolled, not had completed 3 classes since November, but when I offered to send him copies of those certificates he gave no response. I cannot find out how to cancel my monthly online paid subscription. Another person notified me by chat and the results were no better. Sometimes money spent on a bogus deal can be the best education. Maybe that should be Coursera's motto.

I got Coursera from Class Central, signed up, took the class, passed, and paid for a certificate. However, I am still trying to print or download my certificate. There is literally no one at Coursera; no email contact and no phone number contact. This site is a scam along with Cass Central. I finally got someone at Class Central, Laurie **, but she was also no help and she admits there is no contact person at Coursera. Class Central is willing to list Coursera on their directory even knowing the struggles people have gone through. Class Central is just as bad as Coursera; both scams. I will not be taking any more classes through this site.

I have used Coursera for around three years. I have found some very interesting free courses but have never used the paid version so cannot comment on that. It is good for beginners as there are many courses for them but there are some good advanced ones too.

Do not use this company. They promise a free trial but debit your card even after you have canceled the free trial. DO NOT USE. They pretend that you have canceled after your subscription has been renewed. I have requested a refund but doubt very much that I will receive it.

I signed up to do one course, not realizing they keep charging a monthly subscription. I got dinged for over $100. I went in to cancel my subscription, annoyed but willing to eat the cost. Then today they charged me again with no option to get a refund!! I am fuming but unable to find any access to a phone number or email where I can query this. So I've paid $200 over and above the cost for the course!!! I wonder how much money they've made off suckers like me? Never will I use this company again.

Got charged for a course that I didn't sign up for and now they refuse to refund me or even transfer the credit to another course. Stay far, far away from Coursera and do NOT give them your credit card info!

It looks like my problems with Coursera are consistent with other users. These are NOT free classes. The fine print is confusing enough that you'll wind up getting $49/month charged to your card, and they "don't do refunds"... even if the consumer did not realize s/he was buying a product. And if you try to cancel this unwanted subscription? Best of luck getting a hold of anyone at the company who will assist you. Do NOT give them your card number!

I enjoy my current experience with Coursera. At the moment I am taking two courses, both in the Marketing sector (Digital Mkt by University of Illinois and Neuromarketing by Copenhagen Business School). I find the videos interesting and the assignments as well. I learned many interesting things in these couple of weeks and I'm looking forward to check also the other course materials. Also, great customer service on the chat!

I'm not sure why so many people don't like the site. I have been using Coursera more or less since it first started and I have watched as it's matured into one of the best MOOC sites on the Web. There are a variety of topics where one can learn what he or she is interested in, including computer science, cybersecurity, data science, writing, history, math, video game development, and on and on. Best of all: it's free! Yes, if a person wants a credential to put on his or her resume or LinkedIn profile, then he or she can pay a fair monthly fee, but it's not required.

I am pleased with the course I took. I am sorry to hear about the billing issues people had; I did not have those issues. I found that most of the courses are free, but if you want grading and a certificate you have to pay, which is reasonable. If you don't need a certificate you can actually use this as a study tool. My only problem is that I can't seem to print my certificate let along view it. I have the receipt that I paid $49.00 so I should be able to print the certificate, but am unable. The frustrating problem is that there is no phone support or email support. I have tried using the Chat feature, but nothing happens. I will continue to use this company only if I can get help printing my certificate. If I can't print my certificate then I have wasted $49.00 and have been scammed.

The subscription is extremely expensive!!! I don't think the subscription cost should exceed Netflix subscription (8$)! Producing a set of tutorial is certainly less expensive than what Netflix pays for producing TV shows (Netflix paid around $7 billion for content alone, not counting the salaries of 5.5 thousand employees) and they make me entertained. WHAT THE **!!! 49$!!!

I want to first point out that I graduated in 2016 from UB with my BSBA. UB is an AACSB accredited business institution and a world renowned R1 research university. My concentration is MIS, so to continue to build on my technical know-how, I decided to enroll in the very first blockchain specialization offered by UB through the Coursera platform. I enrolled in a monthly subscription for $39 in August. On 10/7 I received an email stating that there was "an issue processing your payment." I had already taken tests and started the project so I hurried to update my payment information. I waited and waited but the money never came out and I never regained access. I attempted to just reenroll, simple, right? Well instead of the $39 I signed up for, they wanted $49 to enroll again. I have a billing statement for $39 dated 10/7 and another requesting me to update my payment method and pay $39 by 10/12.

I had great expectations for this service, as it was recommended by a college advisor from Stanford as well as from the company I work for. However, after putting in many hours of work, completing all of the quizzes and reading materials, I was unable to pass the course at the end of the 5 weeks due to a flaw in the peer-review grading system.

I signed up to take ONE class and they sign you up to make monthly payments without telling you. Even though I was not using the service during this last month I was charged. They do not refund subscriptions. Total scam and worst company I have ever made a purchase from. I would give it zero stars if I could.

DO NOT give them your Credit/Debit Card #. I've been charged 8 times for a single course. When paying for the course, it errors out a few times. I reopened the browser and the payment. I later discovered that they double charged me with EACH failed AND Successful attempt. I've been charged 8 times for 1 course. That in itself wouldn't have been a big deal, IF I could reach them to fix it. Help Center is just a FAQ. The question that most closely resembles my problem directs you to contact them. Only thing is, the Contact Us link just links back to the FAQ.

I signed up for a Modeling Risk class and did not like it so I followed the direction on how to cancel subscription by going to My Purchases. I did this over a month ago and I still see $79 being charged to my credit card. There are no phone numbers listed to call. There is a chat but it's being operated by a robot. I just want my money back.

My experience with Coursera is terrible. I was charged $64 each for two courses which I explored as a part of trial. I was charged $128 for two courses on Aug 14. On realising that, I cancelled my further subscription. After 1 week, the courses were removed from my account and there was no purchases history showing up. My subscription was to end on 14th September. When I tried to contact them, finding their email address itself was a long journey. I emailed them explaining the whole issue. Few days later, I got an email from them to rate their customer service which they never provided. People from big companies like Google and reputed universities are partnering with them and they are doing all this to disgrace them as well. I thought Coursera to be very good platform to enhance your skills, but they are just conning people. Wonder how come reputed people are partnering with them!

I thought of signing up one course in April but did not realized that I have been charged monthly through a subscription since. I must have missed something but I do not remember receiving any notification. Because of my job change, I actually did not catch up the first course. The short story is that I paid for 5 months, a total of $250, unknowingly, or ignorantly, without receiving any benefit.

Please be very careful when you pick a particular course from a specialization. I picked the Customer Analytics course and didn't interest the other courses in the specialization, so they continued to charge me after finishing Customer Analytics, and didn't give my money back, so I paid around $240 for only one course which worths only $79. You are not fair Coursera, and your managers should take some courses about business ethics. Two of them can take the ethics course with my money because I paid around $160 for NOTHING!!!

I am sorry to hear so many people felt frustrated. My experience completing the Wharton Business Specialization was excellent. I really appreciated Barbara ** for Marketing with her 4P's and axes of excellence. I really appreciated the Supply Chain Professors' going out to real world facilities and teaching from there: diapers.com, warbyparker.com, etc. And the Finance and Accounting Courses were great as well, with valuable spreadsheets and debit and credit football helmets. J. Payment was wonderful, I understood an upfront lump sum and paid it for each course... the best part was my carbon footprint was minimized and I never had to drive anywhere to get it all done. The content was as good or better than many of my MBA courses. I got the idea from NPR Marketplace's piece on MBA for $2K. I was very happy.

"Coursera site is down on Apr 20, 2018 and today Apr 23, 2018. Can you please send customer who paid subscription what is the problem and do you compensate customer for not able to use your platform with paid subscription?" The above message I posted on Coursera twitter however it never show up on their Twitter page. Their site is frequently down for maintenance and the paid customer like myself was not inform at all. NO compensation on your paid subscription for not able to use their site for more than 20 hours within a day.

My 14 year old son took a one month class last summer (2017). I just realized the company has been withdrawing $49 from my account ever since. I never signed a contract. I have lost $392 and the company will not reimburse that amount. A representative left a message on my phone that "it is not their policy to provide refunds".

So my PayPal balance was in the negative due to Coursera. I received an alert from Paypal and that's when I found out that Coursera had took it upon itself to charge me $49 a month for a course that I found for FREE on youtube. I had no idea that I was part of a subscription. I couldn't call or contact anyone at Coursera. So... No accountability on their part. They must be paying off other businesses because no one is holding Coursera accountable as they rob people blind. So this is legal, to tell people that a course is free or one set fee, then, discreetly and subtly throw in a subscription and to make it extremely difficult to cancel, and impossible to refund. How is this good business? Smells like a class action lawsuit to me.

I was trying to look at a data science course on the Coursera website, since I heard about it from a friend and the website required me to enter my CC details even to try a course. I have been charged $49 for past one year even though I have not logged on to their website for over a year. I did not sign up for the course and I have been charged over $600 for just logging on to the website. There is no easy way to contact them or cancel 'subscription' that I did not agree to and this is a rip off. Now the company is refusing refund.

I signed up for a Python certification 5-course program through Coursera. I only got through the first 2 courses before quitting. However, I paid the one year subscription already. At the one year mark, the subscription renewed itself. I had received an email that this would happen a couple days before the credit card was charged, but I couldn't get online in time to stop it. Of course, my credit card was charged last night. As in my first screenshot, you see the message in my email that I would be charged on the next day. In the second screenshot, you can see I was officially charged March 24th, which is today. My main complaint is that not even a single day has passed since my credit card was charged again and I can't get a refund??? The subscription is useless to me... Except that I am now going to let my whole office use it. I've lost my money, but I'll make sure that plenty of others get a benefit from it.

I paid a monthly fee of $79 to take two courses through Coursera for the Univ. of Penn. I completed both courses but the site states I didn't complete either of them. I had filled in the information to receive my certificates but I haven't received them either. There are no human contacts to respond to these questions I have. All they offer are articles or tech bots. I feel like I was conned and that's obviously not a good feeling.

I tried to take an R programming course online but the course was inflexible with respect to time and I quickly fell behind (I have a full time job). They kept charging my account and did so for over a year and they refused to refund any money once I found out and canceled. Worst of all they tried to charge me again this month. I emailed again and tried to call but no human interaction is allowed. In theory I've canceled again, but we'll see. They're shameless thieves as far as I'm concerned. They've set up an automated system that doesn't respond to customers.

Course: English for Journalism - It could be a good course and a platform, if it had been fair: I completed all the course, sent all the assignments, even paid for the course, and - I could not received the promised diploma?! I spent so much time! It helped me somehow, but... as it appeared, my account appeared under a different email address, I had to delete the other one - how it happened, only God knows! I wrote the emails to the creators - no answer?! It's a shame to treat the customers in such a way! COURSERA (FOR ME) IS NOT A RELIABLE PLATFORM. Even Alison is better - they, at least, do not create barriers, and if you passed all the exams and did all the work you had to, they award you with earned diploma. Odio inganni.

I signed up for and completed a specialization, which I was pleased with. I did my research and their site says that your automatic payments will stop when you complete your specialization. I finished on 2/21/18 only to find that I have been charged again for this month (March). They claim I signed up for a full course subscription, but was never told this. There is nowhere to call and you have to talk to a robot on the chat before you can talk to an actual human being. They are refusing to refund the $49 they charged me, even though I am canceling today and am not signed up for any more courses. I was happy with the specialization I took, but had I known Coursera was this shady, I wouldn't have bothered! Absolutely ridiculous!

I had a very similar experience as Jennifer from MD. I canceled in Jan at the very end of my free trial. I did not receive an email but did see it canceled on screen but did not capture a screenshot. I was charged again today, looked and looked for a way to call them, could not find a phone contact but did find one on my credit card statement. Called the number and was told I could email at payments@coursera.org or look in course support pages. I emailed and did get a very quick response but got the same exact answer as Jennifer. I would not get a refund.