Coursera Reviews

Stay away from them and keep charging you and charge even when you cancel the subscription, and you can't get a refund. They are not worth the trouble.

I signed up for a free trial and was billed after 7 days. Fine. I cancelled the next month 24 hours after i was billed. No real customer service, only AI and an email person with generic prompts sent with questions reporting no refund no question. DO NOT SIGN UP. This has been a nightmare and I had to.

Auditing is gone. They built their reputation as an institution offering free knowledge, then they pulled the rug and made it subscription based. I'll talk about this to anyone who has ears to listen.

Terrible company to deal with. Coursera is refusing to honor its own refund policy for Coursera plus. My subscription auto-renewed and they say you have 14 days to cancel. I tried to request a refund following their steps which gave me a system error every time and error message to contact customer support. Who would only tell me to go back through the exact same steps causing the same error and telling me to contact customer support again. This went on until the 14 days passed then they refused to issue the refund because 14 days passed. Terrible company to deal with. Worst customer service experience I've ever had with a company. They still refuse to honor their own refund policy.

⚠️ WARNING TO ANYONE CONSIDERING COURSERA PLUS ⚠️ **Coursera is refusing to honor its own refund policy and using fabricated information to deny legitimate refund requests.** On April 24, 2025, I purchased a Coursera Plus Annual subscription under my account. Coursera's own published policy guarantees a full refund if you cancel within 14 days of purchase. I requested my refund within 2 days, well inside that window. What followed was two rounds of deliberate runaround:

I am not sure how it happened, but my subscription continued after I thought I had cancelled it. I discovered the $50+ month charges months later. I contacted Coursera for a refund, or alternatively, to receive credit for future months. I am 90% confident that I never reached a human. The AI denied my request, claimed to have escalated the request, and denied me again. I found an email for Coursera and wrote to it. The response said the email was for investors only, directed me to the chat, and said there would be no further communication beyond the single reply. The matter feels like a money grab. Don't engage with Coursera unless you watch your account closely.

Buyer beware! This is a fraudulent company. They charged me a day prior to the end of my free trial, and even though I cancelled in time, they refused to refund a full one month fee. I’ve never experienced this type of situation before with any company. I will be filing a fraud claim with my bank which I’ve never had to do in my life.

Be careful with Coursera subscriptions. I signed up for what I thought was a free trial, but was charged for a subscription without the billing terms and strict no-refund policy being clearly presented in a meaningful way. I reached out immediately after the charge and explained that I hadn’t used the service, but support refused to help and kept repeating their policy.

0/10 Would not recommend. I was charged even after canceling my subscription, and when I reached out to customer support, they were extremely rude and completely unhelpful. I contacted them immediately when the subscription renewed and did not use the service at all, yet no resolution was provided.

I had a terrible experience. I was charged even after canceling my subscription, and when I reached out to customer support, they were extremely rude and completely unhelpful. I contacted them immediately when the subscription renewed and did not use the service at all, yet no resolution was provided. I would strongly advise others to keep screenshots and records of any cancellations just in case.