Coursera

No support if you get stuck. No help at all. They don't even have instructors reviewing your work. It's all peer grading. You're better buying books on the subject. Save your money and use a library card.

While Coursera's business model is helpful for making online education affordable, the company relies too heavily on peer help. There is no TA, moderator or QA to ensure user experiences. When you are graded wrong by your peers, all that you could do is to resubmit your coursework for another round of peer review. Grading issue happens quite frequently. It makes it feel like a punishment. What's most ridiculous is that a course I'm taking requires an Adobe product. However the Adobe product key that Coursera offers doesn't allow for full function of the Adobe product. So I'm not able to finish the coursework.

There is NO customer service, only automated responses. They have an old email address for me and I can't change it since I can't access my decades old AOL email. I signed up for a course I didn't realize had a course I should have taken first and I wanted to switch to the prereq 20 minutes after purchase. Spent hours hunting down customer service but there is NO CUSTOMER SERVICE. Only automated responses that don't answer my questions. These courses ARE expensive and running a business without ANY way of contacting the company is extremely unethical. What is it, one dude running the place from a huge villa in Monaco? Just a guess. The classes are good, maybe a mixed bag but I didn't have issue with the courses but CERTAINLY with the complete lack of customer service.

Unprofessional, unreliable, and irresponsible. Coursera staff appear to be poorly lacking in their duties and abilities to successfully manage this platform. They present serious, inaccurate claims of plagiarism based off insufficient sources and neglect to investigate these claims when prompted of their reasoning. They carelessly confirm inaccurate computer-generated claims of plagiarism on assignments, without investigating whether or not the computer is correct. Laura in particular, is guilty of the above and lacks in her duties to accurately identify plagiarism. Staff also fail to include appropriate contact information, leaving only the option to email, without a phone number to call. Do not spend your money on Coursera. The staff overseeing the assignments are untrained.

Signed up via LinkedIn "recommendation" as they seemed more affable and budget-friendly compared to Learning. Well got halfway through a supposed Social Media Mgmt. certification, when a requirement was to create a FB and IG Business account, which seemed fake to me, as not being in business... or even certain if that's legal. And NO actual support to assist if you get stuck. I'm all for online learning alternatives, but this is severely questionable.

I wanted to complete an assignment, but due to an error I wasn't able to. They offered me alternatives which didn't work, support is next to useless. I am paying for the course and I cannot even complete the assignment.

This company is horrible. I was extremely excited to start learning about UX Designing, and everything seemed to be fine until half my work was gone when I logged back in a week later. They have NO phone number, and when I tried to reach them through email and messages and reports, NO ONE responded to me. I'm furious that I spent a total of $80 on absolutely nothing.

I was charged for a course after I completed the certification. I requested a refund and asked why was my credit card billed anyway. They said I had to cancel or complete the certification class. Which I did completed the course then the customer service rep was stuck when I said that. Check your cards because they are charging people for a service they not receiving any longer.

Their business model relies on sneaking in sub subscriptions that they hope you don’t notice. They DO NOT CARE about their learners- only about extracting as much money as possible. Horrible, unethical corporation run by sociopaths.