Coursera

There is NO customer service, only automated responses. They have an old email address for me and I can't change it since I can't access my decades old AOL email. I signed up for a course I didn't realize had a course I should have taken first and I wanted to switch to the prereq 20 minutes after purchase. Spent hours hunting down customer service but there is NO CUSTOMER SERVICE. Only automated responses that don't answer my questions. These courses ARE expensive and running a business without ANY way of contacting the company is extremely unethical. What is it, one dude running the place from a huge villa in Monaco? Just a guess. The classes are good, maybe a mixed bag but I didn't have issue with the courses but CERTAINLY with the complete lack of customer service.

Unprofessional, unreliable, and irresponsible. Coursera staff appear to be poorly lacking in their duties and abilities to successfully manage this platform. They present serious, inaccurate claims of plagiarism based off insufficient sources and neglect to investigate these claims when prompted of their reasoning. They carelessly confirm inaccurate computer-generated claims of plagiarism on assignments, without investigating whether or not the computer is correct. Laura in particular, is guilty of the above and lacks in her duties to accurately identify plagiarism. Staff also fail to include appropriate contact information, leaving only the option to email, without a phone number to call. Do not spend your money on Coursera. The staff overseeing the assignments are untrained.

Signed up via LinkedIn "recommendation" as they seemed more affable and budget-friendly compared to Learning. Well got halfway through a supposed Social Media Mgmt. certification, when a requirement was to create a FB and IG Business account, which seemed fake to me, as not being in business... or even certain if that's legal. And NO actual support to assist if you get stuck. I'm all for online learning alternatives, but this is severely questionable.

I wanted to complete an assignment, but due to an error I wasn't able to. They offered me alternatives which didn't work, support is next to useless. I am paying for the course and I cannot even complete the assignment.

This company is horrible. I was extremely excited to start learning about UX Designing, and everything seemed to be fine until half my work was gone when I logged back in a week later. They have NO phone number, and when I tried to reach them through email and messages and reports, NO ONE responded to me. I'm furious that I spent a total of $80 on absolutely nothing.

I was charged for a course after I completed the certification. I requested a refund and asked why was my credit card billed anyway. They said I had to cancel or complete the certification class. Which I did completed the course then the customer service rep was stuck when I said that. Check your cards because they are charging people for a service they not receiving any longer.

Their business model relies on sneaking in sub subscriptions that they hope you don’t notice. They DO NOT CARE about their learners- only about extracting as much money as possible. Horrible, unethical corporation run by sociopaths.

How can a company call itself customer-oriented when it cannot issue a simple invoice after the payment? The company that I work for paid for one course for me and it turns out they do not issue invoices for individual clients! It means that if I want to get an invoice I have to create a business account with 5 seats minimum each costing $400/year, so in total it would cost me $4000 to get an invoice! I mean really?

I've tried 3 courses here. 1 was poor quality and billed me without me knowing (non-refundable of course), 1 was great but I was unable to buy the certificate with poor Customer Service back and forth, and the last is ok but the material is almost 10 years old. I did another course on the competitors and was great - no issue, high quality, no hidden fees. No idea why this company is more known - try the others.