Coursera Reviews

So, the specialty team ended up reversing the charge, however, I can't in good faith provide a 5th star because of how cold and uncaring the 1 advocate was...

I finally figured out how to contact Coursera and got a ticket and was routed to the "Cora" virtual assistant. The AI agent "Cora" is a failure. None of the "Cora" suggestions made any difference. I should been have routed to a real person when requested. But if I do not get some sort of assurance that the problem is being corrected I will not pay the 50 bucks for any more courses in the future.

They charged me for services I didn't use, and then refused to provide a refund. This isn't legal, but suing them isn't worth it. This is a common practice among disreputable companies. The only way to fight it is to call them out like I'm doing.

Predatory. Coursera preys on individuals wanting to grow their career. They offer a large catalog with no real content (AI reviewed assignments don't actually grow skills). Their worse offense though is their predatory renewal policy. They do not notify that you will be or have been billed, and simply hope you don't notice that you are paying for their platform. Absolute bottom feeders.

I signed up for a course paying what I mistakenly assumed was a one-time purchase. I completed the course in less than a month, and was charged the following month for the subscription. While that is on me to be more attentive to terms, their subscription model is very scammy, continue to charge you for the subscription to content you have already completed. Additionally, while going through the course, I discovered that the content was simply pulled from a free-course offered by Google, and just re-framed with the Coursera site and branding.

VERY DECEITFUL about their subscription process. Charge you for a subscription monthly AND a subscription for the course monthly. It doesn’t make sense. So you get tricked into signing up for 2 subscriptions. I cancelled, the subscription, then I realized what a scam this is when they still continued to charge me. I requested a refund and they refuse, clearly aware of what a terrible process this is for their customers. SHAME ON YOU!! Terrible company. Do not recommend.

I signed up three of my employees for a one-time charge/course. Two of those accounts were charged appropriately, the third somehow magically became a recurring charge. Despite providing proof to Coursera, they refused to refund the charges. Most importantly, my employees said the courses were not useful compared to other learning services. Highly recommend you DON'T use them.

This company stole my money after I canceled my subscription. They're a total scam, stay away. I dealt with a support team member named Marcus who was very rude and not helpful and closed my case before I could explain my issue.

I have done a couple of courses just to get the certificate to pad my resume but I took the course on plans and specifications and it is crap. The AI grading it is wrong about half the time. Says you didn’t include things that are clearly included. On 1 test I got a 32% after about 200 word, added 1 sentence worded a little different and got 100%. They need to considerably fix the AI.

Do not do anything with Coursera! They will ask for your credit card, and even if you do not sign up for a course, they will charge you monthly. You will not be able to stop the payments because no one can be reached. This is fraud!

I have used them in the past and over the months have tried to get into my account, I have emailed them and not help but they still taking $49 out of my account and I can't even log in. Their customer service is horrible, I was told told someone would reach out to me but still not yet. So because I cant even get in my account its hard to cancel subscription but they still getting money. Very disappointing in their practice. I only have one email, I keep trying to get a link nothing, password reset and still nothing.

Very disappointing experience. It seems I have took 7 days trial and then it turned into monthly subscription of $49 per month and they hadn't send any notification that it turned into paid subscription and no monthly email about upcoming charge. Nothing. I have discovered after 4 months, it happened. When I request them for refund, they keep saying it's outside of policy. I don't know how they can get away without any proper notification to customer. They may have defaulted all notifications to none and trying to fool people to show higher degree of sales for whatever reason. This is very disappointing.

Stay away from Coursera. In my opinion, the company is predatory. Best ethical corporate practices dictate that reminder emails be sent before charges after the trial period. However, Coursera builds its entire business model on people forgetting to cancel. There is no reminder, no courtesy notice, nothing. The moment the trial ends, they hit you with the full annual fee and then hide behind policy when you ask for a refund. Most reputable companies send at least one warning email. Coursera chooses not to. That tells you everything you need to know about their priorities.

I keep getting an error message when doing the AI courses, but when I ask click the 'help button , 'Cora' in the chat box can't help & sends me someplace else that can't help. Super frustrated. I was going to tell a potential employer I took AI classes. Waste of time. Over dependence on AI.

Did a course with them, I did ok, but they pick and choose who they allow to market their product. I was thinking that since I did a course with them they would like me market them, but no, I have no idea why, but for some reason I am not surprised. I did give them a good review after do the course, but tried to be affiliate. I guess I am not good enough to market them, but good enough for them to take my money. I am disappointed.

Awful customer experience. They use a deceptive free trial period to collect billing information, then charged for a course that I was unknowingly enrolled in. Attempts to cancel or receive a refund were unsuccessful. They use confusing communications to charge even when customers never engage in any courses. Very disappointed in my experience and will never be using the service again.

Ok, so I took a course a few months ago Positive Psychiatry and Mental Health. Very in depth, learned quite a bit, and purchased the certificate. However the grading system definitely needs improvement. The students are required to grade assignments from others (peers) and they are required to do the same-people who are also in the learning stage! The professors should review or have involvement in grading. In the world of AI, the task should not be too difficult. You are basically watching a lot of videos, taking an exam, grading peers' assignments, and paying $49 for a certificate you have to print from your computer.😏 Coursera should offer live customer service support and refrain from automatic billing-especially since it is difficult to cancel the subscription.

Complete scam. Deleted my courses progress and payment history. When attempted to log in it created a 'new account' and there's zero customer service. Now I have no way to stop the next payment. Might need to change my bank card.

I was taking a course that required a lab. The lab login page was completely different from the one showed in the instruction video. It did not allow me to login the way the instruction video showed. I tried to contact customer service and it is nonexistent. They told me that since they didn’t sponsor the lab I was trying to connect to. I should contact the lab. I bought the course from Coursera. It’s their responsibility to fix the problem, not mine. They have no customer service and I want my money back.

The experience has been awful. Every time I login I have to search for the module I'm working on and sometimes it never shows up. So that's a wasted day that I am being charged for. Access today 10/20/2025 has been impossible and there is zero support, or a hot line to call into. Very frustrating to say the least.

I enrolled in July, I cancelled my subscription early Sept, however Coursera is still charging my credit card. There is no phone # to contact customer service, and then you have to fill out a form, and the email goes directly to a 'BOT'. So, you can ask all the questions you want, but you get an automated response from a BOT, asking the same questions you just ask. Now, I need to cancel my credit card so they can no longer charge it.

I have been taking DeepLearning.AI course since April, 2025 paying a monthly fees of 49$ + taxes. I received an email last month about Coursera Plus and was tricked into subscribing it. I was told that the current courses which I subscribed for will continue. But, I got a shocker this month saying that the specific course is not included in Coursera plus subscription. Why were I not warned or notified about which ongoing courses are not included in coursera plus? I have not used the platform for learning any other course since I signed up for coursera plus. I asked coursera support team to cancel my coursera plus subscription and refund my payment for it. I find the support is extremely unfriendly and commercial. They just simply refuse to refund my payment throwing their cancellation policy at me.

I used a discount code to subscribe to 3 months of Coursera at 40% off. After my 7-day free trial, I was charged the full monthly subscription amount. Even though I provided proof that I had applied this discount code at checkout – a screenshot I had taken of the checkout page – Coursera refused to adjust my subscription plan or provide a refund.

My older son took Coursera courses few years back. At that time, not only coursera was free, but meaningful. Now when my younger son is taking a course, it is all about reading long labs, complex algorithm, and notes. There is hardly any teaching. Seems like they want to gain time for the course not to finish easily. They charge $50 every month. Plus they won't give certificate for a sub course completion so we are stuck in the middle. In addition, the course description said it was beginners with no prior knowledge of coding required. However, the course moved fast into complex coding.

I was being billed from this organization and I NEVER signed up for their coursework. I didn't even know they existed until I saw my bank statements. No customer service phone number but I did, after some digging, find an email. They confirmed that they didn't have any information of me (name, emails, log in credentials) in their system. They asked for screenshots of my bank statements and I send all eight. They passed the investigation to two other individuals and then said they can't refund me because they didn't have all the credit card info. I told them I'd send all the details and they said that wouldn't help. At which point, the send an email stating the file was closed and I was being uncooperative. THEY ARE THIEVES! Proceed with caution. If you need to end your subscription, start by cancelling your credit card with your bank. They will bill you endlessly.

I signed up for a free 7-day trial. Set a calendar reminder to cancel on day 6 (8/20/2025) and did so. Received confirmation on website of cancellation within the trial period. Didn't think to look for confirmation email. Was billed for the subscription. No phone number, no options, website runs me in circles trying to find any sort of customer support. I recommend staying away.

I wouldn't wish this learning tool on my worst enemy. Also, beware they are not known to give refunds, nor do they send reminders before they withdraw an amount from your account, so do with that information as you will!

Took a course in HTML, CSS, and JavaScript. Their course was extremely out of date. All instructions they had concerning required tools were almost of no use as the websites they were referring to had upgraded with many of the options Coursera instructed you to use were no longer available. It was so bad I ended my account with them immediately.

I signed up for the trial period of the Google Digital Marketing & Econmerce Professional certificate and after not having enough time to even go through any of it in a week I realized right then wasn't the right time to pursue the course. I cancelled subscription and yet they (Coursera) still keep trying to bill me. There's no direct email to contact them either.

Terrible scam. All their content starts with You're so awesome for studying here then goes into LINKS to other sites. No real content of their own just links to other educational sites, mostly ones kinda related but also with HUGE gaps since it's links to another course single page part way through that other course, so you don't know all the foundational materials that lead to it. You have to search everything on your own while paying every month to do so. It's terrible and a scam.

Coursera Prime courses were great. My problem was their dysfunctional platform administration. I paid for a yearly subscription, I requested numerous times for them to combined both of my email account so I have only one account, which reflect my one year payment. Well they never answered or complied with my request. What did happened I had to close one of my accounts, but they discontinued my yearly subscription with 8 months left on the terms of agreement. Horrible Customer Service....

Beware, they have this Coursera plus subscription which does not mention that they include some course in it and not others. They mention this info at the bottom of the page but not as key info at the top of website. So, even if you pay for the plus subscription, if your course is not included in the plus subscription, you have to double pay.

This course is an absolute scam, and I strongly urge everyone to stay away. They make it nearly impossible to cancel your subscription, and before you know it, you’re charged for an entire year. The courses themselves are utterly useless, with poorly designed curriculums that provide no value whatsoever. To make matters worse, the lessons are taught in such heavy accents that they are almost impossible to understand, rendering the content unusable. The staff is unprofessional, unhelpful, and clearly uninterested in addressing any concerns. The website is also extremely user-unfriendly, with confusing navigation and constant glitches that make the entire experience frustrating from start to finish. Save your time, money, and sanity — do not fall for this scam.

BAIT AND SWITCH!! When I first found the courses I wanted to try, it said there was a really awesome discount on the annual subscription. It said ‘Try for free now’ which was the only button offered to get started. Presumably, after the 7-day trial, I could get the discounted annual subscription. When I decided to subscribe before my first week was up, it said I was already subscribed.

Writing this after taking two courses, being unable to finish one and struggling with the other. Having zero or less than zero knowledge in both subjects I experienced a similar problem. In both cases the first 25% of the course was mostly a repetition of introductions, feel good blah, blah, blah and a waste of time. Then some meat and potatoes learning but leaving out fundamental and key educational concepts of which I had to search the internet, Quora groups and third-party sources to fill in the gaps. In my opinion both courses are better suited to people who have been performing those jobs and simply need to "checkboxes" in the fastest, least expensive manner. These courses are NOT for someone with ZERO knowledge of the subjects. It is not in Coursera's best monetary interest to create easy to learn courses as the longer to pay the more they make.

I wish I had never signed up for Coursera. I started a free trial to test out the platform, but within just a few days, I realized it wasn’t the right fit for me financially, so I canceled the subscription and stopped using the service altogether. To my surprise, on Thanksgiving morning, I woke up to a $59 charge—despite canceling and not actively using the platform.

Spent $9.99 for a 2 hour course. Supposed to be hands on. Instructions are unclear. Then I arrive at a screen where a video is playing. While the video plays, there is a 2nd screen with refreshing dots on display. I have no idea what to do, is the hands on while the instructor is going over topics, or afterward. And, of course Coursera has nonresponsive support. Just an invitation to browse their help database and a chat bot who cannot understand any input about technical problems. And, on top of all of this, they flag the course payment as 'non-refundable'. STAY AWAY FROM COURSERA. They will take your money and waste your time.

Coursera has the most archaic cancellation/refund policy I have ever dealt with and I work in the corporate world. They would take money out of a disabled woman's bank account and simply point to their cancellation policy and ignore her further. This company needs to be investigated from their predatory tactics alone. I cannot imagine how they're treating other elderly people that don't have someone to care for them.

Coursera is a complete scam. There’s no way to contact an actual person for help—everything is automated, leaving you stuck with useless responses. Feels like a total fraud. They take your money and disappear. Avoid!

ABSOLUTE SCAM. They make it IMPOSSIBLE TO CANCEL their $600 a year subscription. I am now paying for this for the rest of my life because they want to give you the runaround while trying to cancel a subscription through their garbage website. AVOID AT ALL COSTS! YOU WILL BE RIPPED OFF.