Coursera Reviews

One of those companies that preys on you forgetting about previous subscriptions, then they drastically raise the price and just pull it. It's really disgusting behavior, there are plenty of free sites to learn from. Ditch Coursera. They into sketchy business.

I cancelled my subscription (just didn't have time unfortunately), but then was billed the following month anyway. Had to block them at my bank in the end. Support experience was shocking, bounced between several agents, had to retell story each time, and in the end they just closed the ticket with no resolution. Will never use again, or recommend, which is a shame. But seems from the reviews here this is business as usual for them. :-(

The course I attempted to take was not interesting, very vague and after researching other companies' courses, I found out those certificate were not really useful! And they charged me after I cancelled my subscription. Would not give a refund even though I never accessed it after the first day I started the course. They have unfair policies and seem to be a greedy company! Beware and go elsewhere!!!

Coursera is BIG scam! I’m a student in China and I tried to pay 49$ for one course. However, coursera suddenly showed me misleading ads asking me to pay for the same money for their Plus service which is one month. Then I paid. But it turned out to be automatically s and they charged me 49$ every month without my acknowledge and consent! I tried to talk to their customer service and a guy called Joe was repeating himself and refused to refund due to their unlawful policy! This is ridiculous and SCAM! Don’t use it!

I would have made a considerable investment both in time and finance with Coursera, but the content is so heavily steeped in a political undertone—it's wildly distracting, and so brazen it can only be described as Arrogant.

Coursera’s pricing isn’t just confusing, it’s intentionally vague. The problem isn’t “fine print.” The problem is that there isn’t any meaningful fine print. You are expected to pay first and then contact support afterward to find out what you actually bought. I completed a course/certificate during a 7-day free trial. Only after finishing did I learn that I had to pay a subscription fee just to download certificates I had already earned. That requirement was not clearly stated anywhere during signup or checkout. Not prominently. Not clearly. Not at all. I honestly thought I was paying for a month of their plus service only to find out after it was ONLY for that company's course offerings...

I purchased a year to find out what I wanted to tackle and decided on Bookkeeping. The course material is so-so. I had left them constructive feedback such as not using so much video where the "experts" talk too fast and provide little information than we already learned. I had to use the Coach AI a lot to ask questions that should have been covered if true teachers were present. Coach AI was better than the "experts". What I found terrible is their support. You cannot go back into Discussion Forums once you pass a class. I found that bad as their Case Study was not correct yet I cannot find or post to anyone.

I signed up for the Google Analytics course and used it for a few months. It was ok. I decided to switch over to DataCamp instead and cancelled Coursera. A few months later I noticed they were still billing me. The customer support person said my account was still active, and then literally disconnected and left me talking to myself. Will never use them again.

So, the specialty team ended up reversing the charge, however, I can't in good faith provide a 5th star because of how cold and uncaring the 1 advocate was...

I finally figured out how to contact Coursera and got a ticket and was routed to the "Cora" virtual assistant. The AI agent "Cora" is a failure. None of the "Cora" suggestions made any difference. I should been have routed to a real person when requested. But if I do not get some sort of assurance that the problem is being corrected I will not pay the 50 bucks for any more courses in the future.

They charged me for services I didn't use, and then refused to provide a refund. This isn't legal, but suing them isn't worth it. This is a common practice among disreputable companies. The only way to fight it is to call them out like I'm doing.

Predatory. Coursera preys on individuals wanting to grow their career. They offer a large catalog with no real content (AI reviewed assignments don't actually grow skills). Their worse offense though is their predatory renewal policy. They do not notify that you will be or have been billed, and simply hope you don't notice that you are paying for their platform. Absolute bottom feeders.

I signed up for a course paying what I mistakenly assumed was a one-time purchase. I completed the course in less than a month, and was charged the following month for the subscription. While that is on me to be more attentive to terms, their subscription model is very scammy, continue to charge you for the subscription to content you have already completed. Additionally, while going through the course, I discovered that the content was simply pulled from a free-course offered by Google, and just re-framed with the Coursera site and branding.

VERY DECEITFUL about their subscription process. Charge you for a subscription monthly AND a subscription for the course monthly. It doesn’t make sense. So you get tricked into signing up for 2 subscriptions. I cancelled, the subscription, then I realized what a scam this is when they still continued to charge me. I requested a refund and they refuse, clearly aware of what a terrible process this is for their customers. SHAME ON YOU!! Terrible company. Do not recommend.

I signed up three of my employees for a one-time charge/course. Two of those accounts were charged appropriately, the third somehow magically became a recurring charge. Despite providing proof to Coursera, they refused to refund the charges. Most importantly, my employees said the courses were not useful compared to other learning services. Highly recommend you DON'T use them.

This company stole my money after I canceled my subscription. They're a total scam, stay away. I dealt with a support team member named Marcus who was very rude and not helpful and closed my case before I could explain my issue.

I have done a couple of courses just to get the certificate to pad my resume but I took the course on plans and specifications and it is crap. The AI grading it is wrong about half the time. Says you didn’t include things that are clearly included. On 1 test I got a 32% after about 200 word, added 1 sentence worded a little different and got 100%. They need to considerably fix the AI.

Do not do anything with Coursera! They will ask for your credit card, and even if you do not sign up for a course, they will charge you monthly. You will not be able to stop the payments because no one can be reached. This is fraud!

I have used them in the past and over the months have tried to get into my account, I have emailed them and not help but they still taking $49 out of my account and I can't even log in. Their customer service is horrible, I was told told someone would reach out to me but still not yet. So because I cant even get in my account its hard to cancel subscription but they still getting money. Very disappointing in their practice. I only have one email, I keep trying to get a link nothing, password reset and still nothing.

Very disappointing experience. It seems I have took 7 days trial and then it turned into monthly subscription of $49 per month and they hadn't send any notification that it turned into paid subscription and no monthly email about upcoming charge. Nothing. I have discovered after 4 months, it happened. When I request them for refund, they keep saying it's outside of policy. I don't know how they can get away without any proper notification to customer. They may have defaulted all notifications to none and trying to fool people to show higher degree of sales for whatever reason. This is very disappointing.

Stay away from Coursera. In my opinion, the company is predatory. Best ethical corporate practices dictate that reminder emails be sent before charges after the trial period. However, Coursera builds its entire business model on people forgetting to cancel. There is no reminder, no courtesy notice, nothing. The moment the trial ends, they hit you with the full annual fee and then hide behind policy when you ask for a refund. Most reputable companies send at least one warning email. Coursera chooses not to. That tells you everything you need to know about their priorities.

I keep getting an error message when doing the AI courses, but when I ask click the 'help button , 'Cora' in the chat box can't help & sends me someplace else that can't help. Super frustrated. I was going to tell a potential employer I took AI classes. Waste of time. Over dependence on AI.

Did a course with them, I did ok, but they pick and choose who they allow to market their product. I was thinking that since I did a course with them they would like me market them, but no, I have no idea why, but for some reason I am not surprised. I did give them a good review after do the course, but tried to be affiliate. I guess I am not good enough to market them, but good enough for them to take my money. I am disappointed.

Awful customer experience. They use a deceptive free trial period to collect billing information, then charged for a course that I was unknowingly enrolled in. Attempts to cancel or receive a refund were unsuccessful. They use confusing communications to charge even when customers never engage in any courses. Very disappointed in my experience and will never be using the service again.

Ok, so I took a course a few months ago Positive Psychiatry and Mental Health. Very in depth, learned quite a bit, and purchased the certificate. However the grading system definitely needs improvement. The students are required to grade assignments from others (peers) and they are required to do the same-people who are also in the learning stage! The professors should review or have involvement in grading. In the world of AI, the task should not be too difficult. You are basically watching a lot of videos, taking an exam, grading peers' assignments, and paying $49 for a certificate you have to print from your computer.😏 Coursera should offer live customer service support and refrain from automatic billing-especially since it is difficult to cancel the subscription.

Complete scam. Deleted my courses progress and payment history. When attempted to log in it created a 'new account' and there's zero customer service. Now I have no way to stop the next payment. Might need to change my bank card.

I was taking a course that required a lab. The lab login page was completely different from the one showed in the instruction video. It did not allow me to login the way the instruction video showed. I tried to contact customer service and it is nonexistent. They told me that since they didn’t sponsor the lab I was trying to connect to. I should contact the lab. I bought the course from Coursera. It’s their responsibility to fix the problem, not mine. They have no customer service and I want my money back.

The experience has been awful. Every time I login I have to search for the module I'm working on and sometimes it never shows up. So that's a wasted day that I am being charged for. Access today 10/20/2025 has been impossible and there is zero support, or a hot line to call into. Very frustrating to say the least.

I enrolled in July, I cancelled my subscription early Sept, however Coursera is still charging my credit card. There is no phone # to contact customer service, and then you have to fill out a form, and the email goes directly to a 'BOT'. So, you can ask all the questions you want, but you get an automated response from a BOT, asking the same questions you just ask. Now, I need to cancel my credit card so they can no longer charge it.

I have been taking DeepLearning.AI course since April, 2025 paying a monthly fees of 49$ + taxes. I received an email last month about Coursera Plus and was tricked into subscribing it. I was told that the current courses which I subscribed for will continue. But, I got a shocker this month saying that the specific course is not included in Coursera plus subscription. Why were I not warned or notified about which ongoing courses are not included in coursera plus? I have not used the platform for learning any other course since I signed up for coursera plus. I asked coursera support team to cancel my coursera plus subscription and refund my payment for it. I find the support is extremely unfriendly and commercial. They just simply refuse to refund my payment throwing their cancellation policy at me.