Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
Coursera is a global online learning platform that offers massive open online courses (MOOCs), specializations and degrees. Users can build skills with courses from universities like Yale, Stanford and New York University and companies like Google and IBM.
Pros & Cons
- High-quality video
- Free courses available
- Free seven-day trial
- Inflexible enrollment
- Some courses are pricey
If you want to learn a subject at your own pace, Coursera offers a wide selection of online courses, certificates and degrees at varying price points.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,244,075 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
I don't have anything positive to say. I could do stuff like this free on YouTube. All this nonsense on Coursera is just that nonsense. I did not see any redeeming qualities about any of the courses whether free or even free trial okay. All the stuff can be found online in so many different places at no charge especially if one is a senior citizen so coursera you catch me was not worth it.
I liked the course, very detailed, instructors syllabus very detailed only thing, was it was a little difficult to go back to review. The course material was easy to follow, along with the instructor. Surprised at the ease of use.
I like how I can access the courses for free, and I have learned a lot from them. They offer certificates too, and the courses come from real universities around the world. Also there is plenty of options and categories to choose from.
Provides paced learning that is not burdensome. The courses are varied to provide comprehensive data on numerous subjects. The interim quizzes are course based and helpful. The educators are not intimidating or distracting. I learned a lot.
I signed up for a six week online course with the University of London. What I didn't realize is that the course was through Coursera. If you are considering a course through this company, don't do it. There is no way to contact them. There are technical issues with their site. I was not able to complete one module as there was an issue with the quiz. No one at Coursera could give me an answer to allow me to complete the test. The company has issues and I am not sure how legitimate they really are. Stay away from them. I wish I had looked at these reviews before I signed up.
I took a specialization on Coursera involving several courses. When I got to the final course, month after month, my last papers for this course had not been graded. Due to this adverse situation, I closed my account.
Criminal organisation that leaves no means of contact or feedback on its website, knowing fully well that it is out to defraud customers. I enrolled for a free course, was asked to enter my card details merely for confirmation that I was human and I did. Then I was billed £43 for a supposedly free course. A week later, I get a receipt for £38 by email. I have since requested for a refund but no reply after 3 weeks. This is the height of irresponsibility and I say shame to all the handlers of the company. I cannot actually believe it is owned by academics as purported!
Make sure you look into the fine print of their subscription policy. It is free at first and then you are charged without notification. I actually didn't even know I was being changed for a couple months. I was supposed to have a free month but they charged me for the "free month". Since I hadn't used it, I forgot about it. Most brands send you a reminder that you are about to be charged so you can prevent the charge if you want. Not these guys. There is NO option to put the membership on hold or come back and learn on their platform for the months you paid for but didn't use. The membership fee is pretty steep and it is non-refundable. They do not have ANYONE you can speak to make any corrections. I've been using a few learning platforms of late and this was the worst experience hands down.
I can't say anything about course quality. However, beware of their subscription billing practices. They will NOT give you a warning that a charge is coming. It will just show up on your credit card. If you cancel the same day as the charge, they will not refund it.
Take care if you subscribe to a course. First, it is free for some days then they charge you and without notifications, so they charge you every month. I took a course and I forget to canceled so I finished it on March 29th, but they are malicious because they didn't tell me anything about the continuation so they charged again in April and in May and even I didn't enter to the platform so I paid a lot for a regular course because it was so bad. I hope they don't charge again because I don't want to take a course with them in the future.
1. Most of the courses are NOT accredited. Coursera have some accredited courses but they cost around 4k so if you are not paying in thousands then your course is surely not accredited.
2. Tutors are non responsive. Sometimes they do answer but since you are paying monthly subscription, it seem in they interest not to answer your questions so that you keep paying for longer. Seen posts from a year ago that have their only response a year later! Recently I'm in a situation that I see other students reporting the same issue as me, I keep asking for help every day on the same issue and have been ignored for weeks.
4. Don't count on in depth explanations. A lot of material is covered fast so I was glad I have done my python course beforehand and that I have masters degree in Math - otherwise I think I would be lost.
Finally: My "Data Science professional certificate course" consists of 9 sub-courses. Due to some technical problem I can't finish 1 sub - part and since there is no answer from tutors it seem like all the other certificates I got will come to waste as I can't finish the course without submitting all the parts. Asked for help many times - till now no reply.
Maybe Coursera was okay at one point, but it's just a ripoff now. They offer a "free" trial period and then charge your card without warning at some point. I was charged $49.00 for a course I hadn't time to even try (we're in the middle of Coronavirus craziness now). As soon as I received notice of the charges, I tried to contact them via chat, but at this point they aren't even doing "chats" anymore. Instead you get routed to a "help" page, and once there, you end up in an endless customer non-service do-loop. When you want to cancel the unwanted "subscription" (you can't get your money back), it's not straightforward, and neither is cancelling the account. If they were actually offering a good product they wouldn't have to cheat people like this. Buyer beware - you'll pay no matter what, even if they say it's free, and even if you don't want it. Spend a little more money and attend courses at a public college; you won't regret it.
Be sure to read the Terms and Conditions for this FREE Trial, they charge your credit card and if you wish to cancel beforehand your credit card is charged. VERY MISLEADING, very difficult to get any replies by email let alone by phone.
I was auto charged 79.00 and I went online to chat with them about this, (the only way to contact them which was extremely frustrating) they refused to refund my money, and then proceeded to go round and round with me not understanding what I was trying to say. I asked for a customer service number that I could call because it seemed that the person I was chatting with did not have a good understanding of the English language. (Where are the people that chat? India, somewhere else?) It is a good platform for learning new things but the customer service being so poor brings my stars to one. This is no way to treat customers and just sit back, keep charging people and not having any kind of refund policy. The people who run this are running to the bank without a care to the world.
I was charged $49.99 without my consent for a course I had already paid previously. I received an invoice email and as soon as I saw the bill I contacted them via the chat, which apparently is the only possible way to contact them, and basically asked for a refund as 1. I had already paid for that course and 2. I’m not okay with them deducting money from my account without my authorization, especially being a student who really needs the money. When I got in contact with them they said basically that I couldn’t get a refund and were simply not helpful at all.
I was autobilled $49.99 for a free trial I only used once when I wasn't aware they even had my billing information from a previous trial. When I immediately contacted (only possible by chat) to cancel and request a refund, given they can see I have made no use of the subscription after the initial login, they said they have a policy of no refunds. I was able to escalate the request to a dedicated refunds team, but was told I should hear back in 24-48 hours, a classic denial by run-around tactic. From reading other reviews, this company is ripe for a class action lawsuit like the ones that led to Apple and several others paying out for unauthorized subscription billing.
Definitely false advertising. I'm doing research for a potential career change and have looked at 2 topics. The first - What Is GIS? - won't let you proceed with getting the software you need from Esri without giving them your credit card info - even though it's supposed to have 7 days free trial. I'm beginning to think it's a scam! Get you interested then PAY if you want to continue.
The 2nd was Intro to Web Development. You Waste your time listening to a presenter (who actually wasn't bad) then take the quiz. BUT - you can't upload it unless you PAY $79 to join the class. Literally, it says UPGRADE TO SUBMIT. That's something they don't tell you when you start. Uploading the quiz is the only way to continue so... I just want to get an idea of what is involved in these careers before making a costly mistake. Frustrating and a waste of time. Don't bother.
Also, wasn't impressed with the professor (who seems like a very nice guy) for the What is GIS? course. His explanations were confusing and I had to stop to look up some of the definitions he just went through. Think it's just a case of someone who really knows his stuff and assumes everyone else has an idea of what he's talking about.
I started this class in October of 2019. Almost every time I have started a quick lab, ESP within a Windows VM it doesn't work, there has ALWAYS been an issue, and they always say they know about it and are working on a fix, I contacted Coursera about this, as the labs are a 3rd party platform, I asked for a refund for 1 month of services as I am not getting the services I am paying for, I received a reply from coursera that they had refunded me 1 payment, they also unenrolled me from classes and suggested that in the future I copy and paste the commands the commands within the course work, how are you supposed to learn CLI by copying and pasting? What am I LEARNING by just clicking copy then paste? NOTHING!!! This is a money grab, they do not care if you learn or not, are very disrespectful, it is sad that Google chose this platform to host their learning program on, I have emails to back up my statement, beware of this learning platform....
I was really enjoying the course, receiving virtually top grades for my assignments (all 90% or higher), which I put a lot of work into. The problem started when one student started to give me zeros and ones which ruined my grades - even though my work was the same quality as it had been. He was obviously wanting to sabotage other people's grades. First time I just resubmitted and moved on but 2nd time I reached out to support and, after forcing them to take a look they responded that "due to the privacy settings your peers selected on their accounts we're unable to identify which out of the 3 peers that reviewed your assignment provided you a bad score. Unfortunately, unless you have more detailed information about the peer that provided you a bad score, we won't be able to further investigate."
How can I ID the other student? It seems they are asking me to do their job for them. Of course I have had to resubmit but now my assignment is late and isn't getting reviews. And, of course, I have to pay by time to continue with this course. This is a BIG disappointment and totally ruins Coursera for me. Why should I work really hard on assignments and then others can sabotage my grades and I can't do anything about it but resubmit and pay for more time?
Impossible to contact or find accurate pricing. They try to get you to pay before telling you what it costs or what you get. Bizarre!!!! I spent an hour trying to find a single honest price!!! I cannot understand what their model is short of false billing and then hiding when you try to do something about it. For God's sake do not pay with a debit card!!!!
I'm a verified user on Coursera and have been paying the monthly subscription fee. I've used Coursera for years, since its inception. It was not bad at first, pretty good really. But, the changes implemented to the platform over 2018/2019 are turning it into a profit driven scam machine. A couple of months ago they sent me a classic bait and switch survey email that is common to Craigslist scams; you answer some questions to see if you "qualify" to take the survey for some reward, but the questions you're answering ARE the survey.
And then, a couple days ago Coursera puts up a stonewall front page to their site with new "privacy" terms whereby you can either agree to allow them to sell your info to third parties, or you can delete your account completely losing all work that you've paid for in time and money. It's extortion. They're holding your work and records for ransom until you pay through personal exploitation. Their customer service exists, and eventually may respond by email, but it's slow and curt if they ever get back to you. As to the quality of the platform, the interface for the platform has become more streamlined, while the content has become more watered down. Ultimately, Coursera's changes are legitimizing critics of MOOCs who said these platforms would prove unreliable, untrustworthy, and worthless.
I took a course in public health, an area in which I have considerable experience. The presentation was extremely biased ideologically and did not present evidence that was contrary to the authors' bias. From this experience I have to conclude that the education offered is very inadequate and I strongly advise against the school.
Started the course on Music Theory. I love learning. It makes me feel alive. Education is locked up for the rich. It’s crazy how in the US I’ve been prevented from doing anything educational unless I can get donations to pay tuition. I still owe student loans. It says it’s free but like Alison they give you a taste then it quits! So much for the concept of free education!
Update, Coursera contacted and was able to refund the last 6 chargers (out of more than 12) for one of their courses. I appreciate that they did that yet I'm still very much concerned about their business model.
They refunded me for one month as a one-time exception and then when I refused to accept one month, they refunded for additional months. I thought this nightmare ended, but I see now that they continued to charge me. Their customer service team is polite, but their policy is one that based on chicanery. If you care for your money, stay way from this company.
I have taken courses with Coursera since its inception, and have been very enthusiastic about the Coursera concept. Recently though, in 2019, I took two more courses and was very disappointed, both with the quality of the courses, and with the greedy nature of Coursera's billing practices. Coursera's quality seems to have taken a nose-dive. And the company continues to bill you monthly even after you complete a course. I asked for a refund of fees they charged after my course was over, and they refused. It is so sad that I'm saying this ... stay away from Coursera! It has turned into a low-quality scam.
My experience with Coursera wasn't a very pleasant one. First of all, after the 7-day trial period (in order to obtain which you need to provide your card or PayPal info) they take the money without any warning. So I would recommend anybody who wants to try, to give your PayPal account and then immediately delete the automatic payment option in PayPal (that is formed automatically also, by the way), otherwise on the 7th day without you knowing it, Coursera will charge you. Well, they charged me and I was ok with it, thinking that I will do the 4-month course, but after finishing 3 weeks of the 1st course, it got inactive despite the fact that I still had 2 more weeks to finish the last assignment. And it happened just like that, without any notifications, nada!
I tried to contact the Support Team, but they are uncontactable, when you go to the support page, where allegedly you can write a message to them, the system shows an error message - Ooops, this page no longer exists! So, according to their greedy logic, in order to be enrolled to the course again, I again need to take part one, I again need to pay for the part one and I again need to spend my time doing the same tasks. Wonderful. Coursera is really a stealing genius. This is the course they need to have - "How quickly and painlessly take money from the fools that want to learn something". Must add also that info on their new courses they send out punctually. This you always get opposed to the payment notifications.
Once I bought the course, they keep charging me every month 67$ without let me know. It was a big surprise for me to find out about this, so I have to file a dispute. They are stealing your money, don’t trust them!!
When I joined Coursera (2012), it was a free website where you could attend courses and get a basic certificate FOR FREE. You had the payment option, where the certificate would be official, with ID verification, but you also had the basic certificate you could download and print just to attest you had attended. Any workshop I attend, lectures, everything, in person, free to attend, will provide a printed certificate. But a freaking online allegedly free service won't provide me with something I can print saying I spent some time looking at it (even if I decide to name myself Queen Daenerys in it). If I just want to look at content and have nothing to show for it, I can watch YouTube and skip the waiting periods and evaluations. From what I gather with other reviewers, the paid options are even worse... I loved Coursera and actually recommended it to a lot of people over the years. So sorry, guys.
It is very sad to see how something great turns into something so close to a scam. I followed Coursera for over a decade. I used both free (when they were still free) and paid options. My latest experience feels like a total scam. I subscribed for a specialization that I was willing to pay the monthly subscription cost. The first week was the elementary material for someone from like myself, who works in the industry. However, the course author (IBM) and the syllabus looked very promising. First week's assignment was to submit an empty text file (a bit weird, right?). Other weeks require programming assignment submissions in the form of a Python program file.
Here is what the most interesting part starts: After your first week you paid the subscription, that I was totally ok with (I was committed to completing the specialization, as I did more than once in the past). However, the 2nd and 3rd-week assignments were graded at 0 points, and very general feedback provided suggesting check the forum. On the forum, I suddenly found several people facing the same issue without any support from the course author or Coursera. The non-refund policy for a course with trial got me mad. I can't complete the course, and I already paid for it and can't get my money back. All of this doesn't feel very right. I don't mind paying for the quality product (under specific circumstance for any quality product), but in this case, I got nothing. Regardless of how the refund request goes, it creates a very unpleasant experience. At this point, I would recommend staying away, and I can't believe I am the one saying it. So sad.
Signed up for a week trial, thought it was a month because I was recommended by an old post that showed 1 month trial at the time. Tried to get a refund, good luck getting a refund from this garbage company. Worst support I've ever dealt with. They absolutely refuse to give any refund.
Nowhere was told that the payment for course can expire - not on receipt, not in email or notification. Returned to the study when was comfortable for me, but at final exam saw - that Coursera offers me to pay for Certificate. I mad especially this Course to obtain Certification. As a result, they invented some expiration date for payment - even if you are still on your study! And additionally I've helped this platform with free translations to help the student (and of course, they dont pay translators). The worst platform I saw (however, with good courses, I will write to those Universities about case how they participate in such affair with no consciousness for bad reputation) - as a Customer I lost money and a lot of time for nothing - and no one to contact directly to renew my Certificate which I can use and for which it was paid for. Stealing money.
I have nothing but good things to say about my experience with Coursera. I have loved the learning I have been able to do and look forward to taking many more classes with them. I have always been interested in Psychology and Coursera has given me the chance to take the classes that really interest me. I don't understand the reviews with low ratings. I have never had any problems with them.
Awful way to get certified online. They don't give refunds unless you cancel your subscription and that is only for a month at best. They force you to cancel or continue to charge you monthly when their labs always have errors that prevent you from finishing on time. Very shady, a shame I wanted a solid certification and it had to end like this 200 down the drain. I see a lawsuit on the horizon against them.
I've submitted a cancellation request more than once and they keep charging my card. I'm submitting a complaint to my credit card company and hope they can help me reverse the charges. The content was ok, just don't need to spend $85 a month - that's how they really make money, just keep draining their customers' accounts.
I was interested in a Coursera course and, for trying it, I gave them my credit card information. They offer you 7 days for free, and if you unsubscribe, they won't charge you for it. In my case, I would have started to pay the 29th April, but I unsubscribed the 27th April, double checking that there wasn't any active subscription left (which there wasn't). But to my surprise, the 29th April they charged me with a month subscription! If I enter my payings and subscriptions page, it says that I have never made a payment and I don't have active subscription (which I know, because I had cancelled it, but now I fear they will still charge me for it the next month).
Now I am trying to ask for a refund, but I doubt I will get it. It's already been hard to find a place where I could send a message to the support team! Considered I can't talk about the course, it seemed interesting but I changed my mind because I wouldn't have time to complete it. However, the customer service seems quite poor and these techniques they also seem to be using with other people seem quite untrustworthy. For those reasons, I wouldn't recommend Coursera to others. And I would suggest anyone not to give them their credit card number.
I was fortunate enough to get a good teacher who valued that each person learned different and gave the one on one communication that was necessary. Throughout the 6 weeks of study the teacher made pre-videos to break down information in powerpoints as well as visually trying to draw out what he meant when it came to new vocabulary and understanding. He was great. Not only did we have access to him in an E-mail but also the other students in the classes for somewhat of an online group study. I think all the classes just depend on the teacher because the one I joined has an agenda and all tests were a review of what we’d done. It just included taking many notes for the questions were made to make you think.
Another person summarized it best: "They charged me for their courses without notice that it needs to indicate free trial ends soon and no refund to be made. This is ridiculous service system and policy that I ever heard about that." I have lost $450 to this site as the transaction fees got sent to the spam folder and they do NOT give you alerts on transaction. Why? Because they're desperate to rob you. You can contact them and prove that you have not used the courses and they'll still charge you based on "no refund" policy. ** Coursera. Did I mention ** Coursera?
I decided to take the Internet of Things Specialization and was willing to pay the $49 per month for the online classes. What I found within the first week of taking the course was the quizzes were not completely based on the material provided. The video lectures, required reading, and optional reading assignments did not provide you with the information to pass the quizzes.
Also, there were no hints or suggestions as to how to or where to find the information. By week 2 the quiz was completely on information that was not provided. I have my degree in electrical engineering and know how to study and find information, but it makes no sense to me why the course materials are not represented by the quizzes. That is how it worked in college - you read a chapter, the professor lectures on the topic, you do homework on the topic, then you take a quiz or test on the information you learned. Not so with this course, you learn one thing but are asked questions on material you have no knowledge about.
They charged me for their courses without notice that it needs to indicate free trial ends soon and no refund to be made. This is ridiculous service system and policy that I ever heard about that. Even I can get refund even I forget to cancel free trials from a demo program or a learning platform. This policy is a scam that it is no refund if free trials ends.
I enrolled in the computer vision course and was very disappointed with Coursera. There were several problems where I mention the 3 main ones. 1) The content of classes very shallow. 2) An almost complete lack of relation between the contents of the classes and the hard tests and finally, 3) No pedagogical support, or communication channel, e-mail, chat, absolutely nothing. Summary of my impression: I felt myself studying alone, reading a vague material, and experiencing tests that could not be solved based on classes. It is a 5-week course and I observed that the students, like me, are giving up after the second week.
Absolutely disappointed about this company. I subscribe for free trial on course and then decided to cancel it. When I tried to do it, website offered me half price sale, which I was agree on and was continuing learning. I paid half price for the course as it was written in my agreement and finish the course with certificate for a week. After 2 months I been charge for the whole price of course. I opened a chat with customer service and asked them for refund because I felt it was unfair. My learner support was someone with name Brady.
He or She answered me with the template that refund is not possible. I sent two more messages trying to figure out the reason and explain the situation that make me really confused, and I didn’t get any response. However, I had a course before when I paid the whole amount and wasn’t charge after, even that I didn’t cancel my subscription. Anyway, I am really dissatisfied and even if I had recommended this website for my friends before, now I don’t want to have any more connections with Coursera. I am sorry for such a bad review, but this is how it is.
I'm delighted to have this course offered on Positive Psychology through Coursera. I found out about it through the Friday Center at UNC. The professor, Barbara Fredrickson, is renowned in this field and she teaches PP at the University of North Carolina, near me. I appreciate the format and set up of the course. The videos are very well done. Barbara has 3 other people with her, all employees of UNC, who take the course and we get to view and hear their interaction. I'm extremely interested in Positive Psychology and you won't find a better professor than Fredrickson. A helpful aspect is that you can save notes, repeat parts of the vids, and you have written text to follow if you like along with the vid.
A big drawback is LACK OF SUPPORT. For being an educational program, this is a huge disadvantage!!! No toll free number. I emailed a question 4 days ago and never got a response. Also, I have no way of contacting other people taking the course right now. Like a chat room situation. For an educational company, I'm really surprised at the lack of support with Coursera. I'm very pleased with Barbara's course here. It's pleasant to watch and learn this way, I just miss having others to interact with.
I was given an advance course. When attempting to cancel I was notified courses would remain. They indicated 7 day free trial. I was charged twice 79.00 and 49.00 for less than 15min and that time was going thru process of trying to cancel. I am 75 years old and this was not what I wanted. The initial information was 39.00 after trial period. I was charged over 3 times immediately. What a fraud. I am also writing a letter to the Attorney General of Florida.
I signed up for a Free Trial. I have supposedly cancelled this subscription several times. They have charged me 3 months, despite my repeated attempts to cancel the course. No phone number to call. Rip-off company.
I only wish I had researched this site before I became involved with Coursera. I contacted the company via chat - there are no telephone numbers - to discuss a missing certificate, and instead got the royal run-around. He did not answer my question. He was rude, and, without my permission, enrolled me in another class. Both he and the follow-up caller continued to say I was not enrolled, not had completed 3 classes since November, but when I offered to send him copies of those certificates he gave no response. I cannot find out how to cancel my monthly online paid subscription. Another person notified me by chat and the results were no better. Sometimes money spent on a bogus deal can be the best education. Maybe that should be Coursera's motto.
I got Coursera from Class Central, signed up, took the class, passed, and paid for a certificate. However, I am still trying to print or download my certificate. There is literally no one at Coursera; no email contact and no phone number contact. This site is a scam along with Cass Central. I finally got someone at Class Central, Laurie **, but she was also no help and she admits there is no contact person at Coursera. Class Central is willing to list Coursera on their directory even knowing the struggles people have gone through. Class Central is just as bad as Coursera; both scams. I will not be taking any more classes through this site.
I have used Coursera for around three years. I have found some very interesting free courses but have never used the paid version so cannot comment on that. It is good for beginners as there are many courses for them but there are some good advanced ones too.
Do not use this company. They promise a free trial but debit your card even after you have canceled the free trial. DO NOT USE. They pretend that you have canceled after your subscription has been renewed. I have requested a refund but doubt very much that I will receive it.
I signed up to do one course, not realizing they keep charging a monthly subscription. I got dinged for over $100. I went in to cancel my subscription, annoyed but willing to eat the cost. Then today they charged me again with no option to get a refund!! I am fuming but unable to find any access to a phone number or email where I can query this. So I've paid $200 over and above the cost for the course!!! I wonder how much money they've made off suckers like me? Never will I use this company again.
Got charged for a course that I didn't sign up for and now they refuse to refund me or even transfer the credit to another course. Stay far, far away from Coursera and do NOT give them your credit card info!
It looks like my problems with Coursera are consistent with other users. These are NOT free classes. The fine print is confusing enough that you'll wind up getting $49/month charged to your card, and they "don't do refunds"... even if the consumer did not realize s/he was buying a product. And if you try to cancel this unwanted subscription? Best of luck getting a hold of anyone at the company who will assist you. Do NOT give them your card number!
I enjoy my current experience with Coursera. At the moment I am taking two courses, both in the Marketing sector (Digital Mkt by University of Illinois and Neuromarketing by Copenhagen Business School). I find the videos interesting and the assignments as well. I learned many interesting things in these couple of weeks and I'm looking forward to check also the other course materials. Also, great customer service on the chat!
In response to Mr. ** of Riyadh's observation, I dare to say that this is not a movies platform, but an OPTIONAL educational platform. I understand and support the idea that each state has to provide a free educational system for its citizens, but when it comes about OPTIONAL programs supported by a global BUSINESS, you must pay. Because yes, Coursera is a BUSINESS, and it needs to generate profit. It's not the same as your state's government which has an obligation towards you, its citizen, but a COMPANY providing good quality study materials at a cost. You have the option of a 7 days free trial in which you can read exactly the materials you're interested in and take a decision.
When it comes about Netflix, you're spending $8*12 months = $96 to watch a limited number of series, documentaries and movies. Nothing bad, because this is exactly how much this entertainment service should charge. It is an opportunity for leisure at a fair price. BUT IT IS NOT AN INVESTMENT! On the other hand, a $79 membership on any trustworthy educational platform (that would be $948 per year), it is an investment. Investment = the action or process of investing money for profit. You're investing money into a program so you can get the knowledge that would generate profit.
Profit means also that you can build a successful business for yourself or you can become a more skillful employee that generates more revenue for the company, and as a result, earns more money. And trust me, once you start earning more, you'll cover the amount you spent in a matter of months! So yes, knowledge requires sacrifices, and sometimes you need to give up your Netflix membership or the beers at the bar. I hope I helped.
I'm not sure why so many people don't like the site. I have been using Coursera more or less since it first started and I have watched as it's matured into one of the best MOOC sites on the Web. There are a variety of topics where one can learn what he or she is interested in, including computer science, cybersecurity, data science, writing, history, math, video game development, and on and on. Best of all: it's free! Yes, if a person wants a credential to put on his or her resume or LinkedIn profile, then he or she can pay a fair monthly fee, but it's not required.
Virtually every class can be audited, so there is no reason to pay unless the student chooses to. I love the site and I will continue loving it. I have an enormous backlog of classes to work through right now and it's only going to get bigger as more and more schools sign up for the platform to give all of us FREE college education right from the comfort of our homes. You can't beat that! So, to those who love learning, do not hesitate. Sign up for Coursera now and prepare to have a lot of fun. I certainly am!
I am pleased with the course I took. I am sorry to hear about the billing issues people had; I did not have those issues. I found that most of the courses are free, but if you want grading and a certificate you have to pay, which is reasonable. If you don't need a certificate you can actually use this as a study tool. My only problem is that I can't seem to print my certificate let along view it. I have the receipt that I paid $49.00 so I should be able to print the certificate, but am unable. The frustrating problem is that there is no phone support or email support. I have tried using the Chat feature, but nothing happens. I will continue to use this company only if I can get help printing my certificate. If I can't print my certificate then I have wasted $49.00 and have been scammed.
The subscription is extremely expensive!!! I don't think the subscription cost should exceed Netflix subscription (8$)! Producing a set of tutorial is certainly less expensive than what Netflix pays for producing TV shows (Netflix paid around $7 billion for content alone, not counting the salaries of 5.5 thousand employees) and they make me entertained. WHAT THE **!!! 49$!!!
I want to first point out that I graduated in 2016 from UB with my BSBA. UB is an AACSB accredited business institution and a world renowned R1 research university. My concentration is MIS, so to continue to build on my technical know-how, I decided to enroll in the very first blockchain specialization offered by UB through the Coursera platform. I enrolled in a monthly subscription for $39 in August. On 10/7 I received an email stating that there was "an issue processing your payment." I had already taken tests and started the project so I hurried to update my payment information. I waited and waited but the money never came out and I never regained access. I attempted to just reenroll, simple, right? Well instead of the $39 I signed up for, they wanted $49 to enroll again. I have a billing statement for $39 dated 10/7 and another requesting me to update my payment method and pay $39 by 10/12.
I contacted Coursera twice, the first time on 10/19 after I got tired of waiting to see the changes I made to my payment information be updated. I was told course rates "fluctuate" which is not an answer good enough to pacify me. The final time I contacted them they told me that they "had a system error that prevented my payment from going through" and there is "nothing they could do." But I can "enroll at $49 to regain full access." In other words, they sent me statements to pay $39 on 10/7 and 10/12 but when I contacted them on 10/19 I was told that I have to pay $49 now to get back all of the work I did.
First, a platform hosting as notable names as Coursera has should NOT be creating bad business, I wonder if these institutions know what they are doing (probably not but I am working on that). In any case why should this platform use my alma mater's name yet provide horrible resolution by doing nothing at all. Second, let's not pretend that we aren't using this platform to save money. It seems that the only people not fine with losing money are those who do not have it to spare. That is exploitation, or taking advantage of those who are underprivileged, and I am sure many others would agree. Unfortunately, it is legal but people make it acceptable when they choose to sit silently. I will reach out to Channel 2 to see if they would like to pick up a story on holding people in power accountable...
Although this company has no phone support, someone emailed me a week later. The company addressed my problem and issued a refund for the month in question.
I had great expectations for this service, as it was recommended by a college advisor from Stanford as well as from the company I work for. However, after putting in many hours of work, completing all of the quizzes and reading materials, I was unable to pass the course at the end of the 5 weeks due to a flaw in the peer-review grading system.
Any peer can fail your final project without reason and without recourse, as there are no human phone support specialists. If you have failed your final project, you must re-submit. In the meantime, Coursera will bill you for an additional month while you wait for students in the next round of classes to review your assignment. It is definitely possible that no one will review your assignment, and you will be billed every month until you decide it is no longer worth the money to continue gambling that someone will pass your final project. I am sorely disappointed in this service and feel they mislead their customers on the cost of a certificate. The cost is theoretically unbounded, as this cycle could continue forever.
I signed up to take ONE class and they sign you up to make monthly payments without telling you. Even though I was not using the service during this last month I was charged. They do not refund subscriptions. Total scam and worst company I have ever made a purchase from. I would give it zero stars if I could.
DO NOT give them your Credit/Debit Card #. I've been charged 8 times for a single course. When paying for the course, it errors out a few times. I reopened the browser and the payment. I later discovered that they double charged me with EACH failed AND Successful attempt. I've been charged 8 times for 1 course. That in itself wouldn't have been a big deal, IF I could reach them to fix it. Help Center is just a FAQ. The question that most closely resembles my problem directs you to contact them. Only thing is, the Contact Us link just links back to the FAQ.
I signed up for a Modeling Risk class and did not like it so I followed the direction on how to cancel subscription by going to My Purchases. I did this over a month ago and I still see $79 being charged to my credit card. There are no phone numbers listed to call. There is a chat but it's being operated by a robot. I just want my money back.
My experience with Coursera is terrible. I was charged $64 each for two courses which I explored as a part of trial. I was charged $128 for two courses on Aug 14. On realising that, I cancelled my further subscription. After 1 week, the courses were removed from my account and there was no purchases history showing up. My subscription was to end on 14th September. When I tried to contact them, finding their email address itself was a long journey. I emailed them explaining the whole issue. Few days later, I got an email from them to rate their customer service which they never provided. People from big companies like Google and reputed universities are partnering with them and they are doing all this to disgrace them as well. I thought Coursera to be very good platform to enhance your skills, but they are just conning people. Wonder how come reputed people are partnering with them!
I thought of signing up one course in April but did not realized that I have been charged monthly through a subscription since. I must have missed something but I do not remember receiving any notification. Because of my job change, I actually did not catch up the first course. The short story is that I paid for 5 months, a total of $250, unknowingly, or ignorantly, without receiving any benefit.
Please be very careful when you pick a particular course from a specialization. I picked the Customer Analytics course and didn't interest the other courses in the specialization, so they continued to charge me after finishing Customer Analytics, and didn't give my money back, so I paid around $240 for only one course which worths only $79. You are not fair Coursera, and your managers should take some courses about business ethics. Two of them can take the ethics course with my money because I paid around $160 for NOTHING!!!
I am sorry to hear so many people felt frustrated. My experience completing the Wharton Business Specialization was excellent. I really appreciated Barbara ** for Marketing with her 4P's and axes of excellence. I really appreciated the Supply Chain Professors' going out to real world facilities and teaching from there: diapers.com, warbyparker.com, etc. And the Finance and Accounting Courses were great as well, with valuable spreadsheets and debit and credit football helmets. J. Payment was wonderful, I understood an upfront lump sum and paid it for each course... the best part was my carbon footprint was minimized and I never had to drive anywhere to get it all done. The content was as good or better than many of my MBA courses. I got the idea from NPR Marketplace's piece on MBA for $2K. I was very happy.
My experience with Ecole Polytechnique was the only disappointment, when I completed all the work and even did extra grading for them, but they never gave me credit, just said I had to re-submit my work again in the next session. So... I signed up for the current session... let's hope this goes okay. I was also very thankful when I talked to a woman staffer at Coursera. When I explained to her my frustration about a change in the Wharton curriculum requirements that occurred during my completion effort and also explained the Ecole problem, she was willing to help me with the necessary changes. So now it is up to me to try and fit in with Ecole's schedule and call my credit card company when I am done to make sure no further charges are coming from Coursera.
I just wanted to again thank all the people working so diligently to prepare great courses on Coursera and deliver MOOC's to students worldwide. I am sorry to hear some others have lost their money in ways they found disappointing, however I hope that Coursera will help them soon so that this much appreciated way to learn is sustainable.
"Coursera site is down on Apr 20, 2018 and today Apr 23, 2018. Can you please send customer who paid subscription what is the problem and do you compensate customer for not able to use your platform with paid subscription?" The above message I posted on Coursera twitter however it never show up on their Twitter page. Their site is frequently down for maintenance and the paid customer like myself was not inform at all. NO compensation on your paid subscription for not able to use their site for more than 20 hours within a day.
My 14 year old son took a one month class last summer (2017). I just realized the company has been withdrawing $49 from my account ever since. I never signed a contract. I have lost $392 and the company will not reimburse that amount. A representative left a message on my phone that "it is not their policy to provide refunds".
So my PayPal balance was in the negative due to Coursera. I received an alert from Paypal and that's when I found out that Coursera had took it upon itself to charge me $49 a month for a course that I found for FREE on youtube. I had no idea that I was part of a subscription. I couldn't call or contact anyone at Coursera. So... No accountability on their part. They must be paying off other businesses because no one is holding Coursera accountable as they rob people blind. So this is legal, to tell people that a course is free or one set fee, then, discreetly and subtly throw in a subscription and to make it extremely difficult to cancel, and impossible to refund. How is this good business? Smells like a class action lawsuit to me.
I was trying to look at a data science course on the Coursera website, since I heard about it from a friend and the website required me to enter my CC details even to try a course. I have been charged $49 for past one year even though I have not logged on to their website for over a year. I did not sign up for the course and I have been charged over $600 for just logging on to the website. There is no easy way to contact them or cancel 'subscription' that I did not agree to and this is a rip off. Now the company is refusing refund.
I signed up for a Python certification 5-course program through Coursera. I only got through the first 2 courses before quitting. However, I paid the one year subscription already. At the one year mark, the subscription renewed itself. I had received an email that this would happen a couple days before the credit card was charged, but I couldn't get online in time to stop it. Of course, my credit card was charged last night. As in my first screenshot, you see the message in my email that I would be charged on the next day. In the second screenshot, you can see I was officially charged March 24th, which is today. My main complaint is that not even a single day has passed since my credit card was charged again and I can't get a refund??? The subscription is useless to me... Except that I am now going to let my whole office use it. I've lost my money, but I'll make sure that plenty of others get a benefit from it.
I paid a monthly fee of $79 to take two courses through Coursera for the Univ. of Penn. I completed both courses but the site states I didn't complete either of them. I had filled in the information to receive my certificates but I haven't received them either. There are no human contacts to respond to these questions I have. All they offer are articles or tech bots. I feel like I was conned and that's obviously not a good feeling.
I tried to take an R programming course online but the course was inflexible with respect to time and I quickly fell behind (I have a full time job). They kept charging my account and did so for over a year and they refused to refund any money once I found out and canceled. Worst of all they tried to charge me again this month. I emailed again and tried to call but no human interaction is allowed. In theory I've canceled again, but we'll see. They're shameless thieves as far as I'm concerned. They've set up an automated system that doesn't respond to customers.
Course: English for Journalism - It could be a good course and a platform, if it had been fair: I completed all the course, sent all the assignments, even paid for the course, and - I could not received the promised diploma?! I spent so much time! It helped me somehow, but... as it appeared, my account appeared under a different email address, I had to delete the other one - how it happened, only God knows! I wrote the emails to the creators - no answer?! It's a shame to treat the customers in such a way! COURSERA (FOR ME) IS NOT A RELIABLE PLATFORM. Even Alison is better - they, at least, do not create barriers, and if you passed all the exams and did all the work you had to, they award you with earned diploma. Odio inganni.
Coursera contacted me last night and let me know they would be refunding my fee. Sounds like they are listening to the complaints they have been getting. Thank you Coursera for resolving my issue quickly.
I signed up for and completed a specialization, which I was pleased with. I did my research and their site says that your automatic payments will stop when you complete your specialization. I finished on 2/21/18 only to find that I have been charged again for this month (March). They claim I signed up for a full course subscription, but was never told this. There is nowhere to call and you have to talk to a robot on the chat before you can talk to an actual human being. They are refusing to refund the $49 they charged me, even though I am canceling today and am not signed up for any more courses. I was happy with the specialization I took, but had I known Coursera was this shady, I wouldn't have bothered! Absolutely ridiculous!
I had a very similar experience as Jennifer from MD. I canceled in Jan at the very end of my free trial. I did not receive an email but did see it canceled on screen but did not capture a screenshot. I was charged again today, looked and looked for a way to call them, could not find a phone contact but did find one on my credit card statement. Called the number and was told I could email at firstname.lastname@example.org or look in course support pages. I emailed and did get a very quick response but got the same exact answer as Jennifer. I would not get a refund.
In addition, I felt the course content (Inspiring Leadership through Emotional Intelligence) was very disappointing. While some content was informative, the professor was frequently dropping his own name about his research and it was quite distracting. I also felt the assignments were appropriate for someone training to be a psychologist, learning to code scripts of conversation, will not help me in my business application.
I can't even acknowledge to myself how much money went to nothing! I signed up for this course: https://www.coursera.org/learn/systems-biology. It is from a very respectable institution, the author has Nature and Science papers, it had good ratings, and it's the topic I want to learn about. However, the course itself is horrible. The quizzes contain questions on content that was not in the lectures. It looks like a lot of slides were omitted. I was hoping it would get better but when I got to the midterm test and saw even more questions without relation to the lectures' content, I got really angry and canceled subscription. No refund available even when the course quality is like this?
I cancelled my subscription and received a notification that I would have access to the courses through the end of my subscription since they did not issue any partial refunds. The next month, I received notice of another subscription charge. When I contacted customer support (mind you, you can only do so by way of an online chat), they said it was still active, there was no record of a cancellation, and I "should have received an email" confirming the cancellation. I didn't get an email, I got a notification within the application confirming the cancellation. Since I didn't have the email, she said they wouldn't issue a refund.
After indicating my unhappiness, the support person said she would cancel my subscription and that she would have to "escalate" my issue and I would hear from support service. When I asked for confirmation of the cancellation she said it would take several hours with no information as to why there would need to be such a delay. I don't anticipate a good outcome which is a shame because I liked the course but couldn't continue. Now I won't return to it.
If you have made a "subscription" they scam you with subscription and charge you continuously and there is no way to get your money back even if you have already paid for the same course multiple times. Horrible and deceptive.
I signed up for a what I thought was one course over a month long period... after a month it showed as 'completed' on my profile. The class was average at best, I did not go through all of the lessons because they were redundant and it was clear the students were mostly inexperienced in digital marketing even though it was touted as an 'advanced' course. A few months later I noticed 3 charges of $49 on my card - they had me signed up to a subscription! I never had any intention of doing this and I'm pretty savvy to be careful of 'online subscriptions.' Completely deceptive and judging from other customers I wasn't the only one. Of course, it was 'too late' for me to ask for a refund and there is absolutely no way to contact their customer service - they literally do not have a phone number, an office address, nothing that can allow a customer to hold them accountable.
I finished completing Windows and Linux Server Management Plus Security and never received a certificate. I contacted them and they said they had no records. After spending $30 per month and another $99 for the certificate all I got was a sorry and was asked if I was going to sign up for those courses. This place rips you off. There are better cert programs like EDx.
I signed up for a social media marketing certificate at USD $49. I became inactive in the courses, and so for three months following that, I was charged $60 CAD for a general catalog subscription that I never agreed to nor signed up for. When I emailed them, they told me they do not issue refunds on subscriptions. I consider this fraudulent and will try to report the site to the FTC if possible, or a Canadian equivalent if not.
Yet another case of thinking my cancellation went through -- and apparently, no it did not (so they say). I had not been on the site in MONTHS after the initial cancellation, and saw a massive charge on my bank account --OVER $200-- and when I wrote in to them within the same day, they absolutely refused any help and told me to basically go take the old courses again, the last of which was why I quit to begin with (the courses leading up to it DID NOT prepare you for what you needed for a certificate, nor was any prior knowledge supposedly needed on the course description), as well as personal health issues. Absolutely unethical behavior and beyond abysmal customer "support." This is beyond insane and I cannot afford this. Thanks for making sure I can't pay my actual bills, Coursera.
BEWARE!!! They do everything in their power to bill you $49 a month including not sending you alerts letting you know you're going to be billed until it's too late to cancel. I agreed to a free month with them ended up being billed $49 for that month and billed again on the 23rd of that month! $98 for my free month!!! During Christmas. Could not afford my daughter's insulin because of this! There is absolutely no way to get a refund from them. The service is horrible, a majority of the time the videos play for 15 seconds then pause for 3 seconds. Wish I had never delt with this company. Very bad experience. BEWARE!!!
After initially denying me a refund, Coursera customer service agreed to my refund request. I appreciate their flexibility.
There is no “free trial” -their billing practices are misleading and predatory. Their customer service team is responsive, which is nice, but their only response is essentially to say you should have read the fine print. I watched a video from three different courses as part of my “free trial”. A week later I was charged a non refundable fee for each of those three courses.
I am paying 41 euros every month for enrollment in Coursera. The website almost always never shows up, I have to refresh multiple times. Now it has completely stopped appearing on my screen. Subsequent videos of the course (Organisational Analysis- Stanford) mostly show 404 not found error, and only after multiple reload, it sometimes shows up. This website uses names of such big institutions, yet I am being treated worse than a free-loader! No customer service at all. I want justice, hope this review forum helps.
Subsequent to the review I did 2 days ago, I have been contacted by Coursera and had my money refunded. I am pleased with the result and have had my faith in the online course program restored. I hope others who have duped by that process find resolution. Grateful.
Very disappointing: The course I signed in for was one thing, but the cost to me financially makes me feel like I been duped. There is no customer service to help process anything - everything about the finances seems automated. I have been charged for three months now (approximately $60 per month) for a service I cancelled at the outset. Shame on Coursera for exploiting the online process. I will have to contact my bank in order to cut off their payments. When I checked my purchases page on December 5 for a fee they charged me for on December 4th, I was already getting a "Refund Deadline Has Passed". Their policy on refunds states that they will refund within a two week period.
On July 28, 2015, I registered to a Coursera course, paying $474 with a two-week money back guarantee (please see the receipt). When I tried to un-enroll and be reimbursed, the website proved to make this impossible, with not even a way to contact the company to obtain reimbursement. I sent them an email to their security address (the one I could find), joking that this must have been a hack that made the reimbursement process impossible. Of course I was never reimbursed.
I did a free trial for a course in Coursera. After two days I figured out that it has little to do with the module I take at university so I decided to quit the course. I unenrolled it and canceled my payment. Apparently, something happened and the payment wasn't canceled. I was billed 45 euros. I contacted their support TWO HOURS AFTER THE PAYMENT and they couldn't do anything. It's outright pitiful how they treat their customers.
Same problem here. Signed up for a free trial, selected 2 specializations that are honestly the same thing by different universities. Went forward w/ 1 and agreed to pay the monthly $49 charge. 2 months later I realize that I am being billed for that 1 and the other specialization which I never started that costs $80/month. Been paying $130/month. They have no customer service number and via chat their agent was zero helpful, all they could tell me is that I am past the refund deadline. RIDICULOUS.
Subscription Model initiated with no customer support through mails, chat, voice. It's nearly impossible to cancel once enrolled and nearly impossible to find a person to help you once you're enrolled. India cannot pay through debit cards, and can't use Amex (with strong dispute handling). It's "easy to get into - impossible to cancel even if you want to" model is well known for online scams - but is a shame for an academic platform. Especially when the CEO is an ex-Yale dean.
At Jan., 2017 I decided to take a class at Coursera. I paid $49 for one months. 4 weeks later I got my certificate for this class and I was happy. But at March, 2017 I realized that my account was charged every month! I realized, that I signed up for the specialization, not for a class! I contacted Coursera and they answered that my refund period had already expired. Be very careful when you pay for courses at Coursera. Be sure to cancel your subscription when you are done with class!
I sign up for trial for 5 courses to see the syllabus and select the one that is related. I chose one of them and start watching videos. In my account page there was 0 in front of the courses. This morning, Coursera charged my bank several times for all the courses. There was not any clue that they are going to charge me. I haven't received any email from them about charges while they send email every day to offer me other courses. I tried to contact them but there is no contact number and they guide you to a page which basically says no Refund, I expect this nasty method of making money from a cosmetic seller but not from the academic purpose company, I'm so sorry to see this unprofessional strategy targeting students! Be really careful about Coursera.
I signed up for the Data Science specialization a couple months ago, which cost over $400. I bought the package deal (9 courses) to save 10%. I had no idea that the course materials would be a few slideshows and the projects would mostly test my googling skills. After finishing the 3rd course in the series, I wanted out, but the refund period had already expired. Be very careful if you pay for courses at Coursera, and do NOT buy the specializations whole!
This a a four-class series. The first two courses are somewhat oversimplified but a good overview towards its related topics. The third course had been an issue. Enrollment was open through November but I could not sign up. I was told this was due to the class being in beta. The class became available in early December and I have been going through the curriculum. The problem is the quiz answers do not coincide with the answers given in lecture. I've been using trial and error to pass by process of elimination on the multiple choice answers but have no options for other questions. Live chat suggested I ask peers for help. We are all experiencing the same problem with no support. I paid for the 4-part series all at once so am ineligible for refund. My employer will not compensate me for the course unless I receive a 93% or higher. At this rate I can't pass or get compensated. Lose/lose.
I have been following online courses with FutureLearn for some time, with excellent results, so I thought I would try Coursera. First of all, there is the absurdly complicated process of signing up - with photo, passport - as though I was entering a foreign country. Next, they wanted payment, so okay, I paid. That went smoothly of course.
But now, on the day my course is supposed to begin, not only has there been no notification, but I can't get into the site. I've tried everything - resetting my password, searching out help (forget it!).. nothing works, and there appears to be no way to contact an employee of the company. If I can get my money back somehow I will, but I may have to write this off. Never again - back to FutureLearn!
As a veteran, Coursera has agreed to give veterans their first course free. The only glitch is that the website will not accept any free course signups and there is absolutely NO WAY TO CONTACT THEM FOR HELP OR TO REPORT AN ISSUE (other than their "help" forum, which already has many others posting on the same issue with none of them receiving answers). If their signup and support mechanisms are any indication of what is to come, it's probably a good thing I wasn't able to enroll. Too bad I couldn't give them NO STARS.
DO NOT PAY FOR THEIR CLASSES. A group of 20 of us paid for the U. of Michigan Python classes and the Python simulator stopped working during the 2nd week. Complete scam. They refused to reimburse any of us. They do not have a product that works. It is a scam!!
Paid to get a certificate for completing course (which was so basic as to be useless. Google searches provided more learning), but their awful platform wouldn't allow me to submit assignments. They gave me solutions that didn't work and when I asked for a refund (since THEIR system couldn't deliver what I paid for), they said the 14 refund window had closed. Am calling my credit card company to reverse the charges. Lame content, lame system, lame company.
I took a SQL programming course on Coursera. I previously had no programming experience. The course is basically reading instructions then writing code using an interactive interface. However, there is absolutely NO human contact. The instructional part is basic. But then, the quizzes are ridiculously hard and are not covered by the instructional portion. For instance, they may teach you a basic query in the written instructional portion and then require you to write a complex query involving multiple joins and subqueries for the exams. And I have posted several times on the forum with absolutely no response from Coursera although instructors and mentors are supposed to be monitoring the forum.
There is no reason to take this course. You have to know how to program to pass the exams, in which case, you do not need this course. If you can't code before starting this course, you can't pass it. You will not get any help or instruction from Coursera. They expect you to be resourceful enough to figure out the coding. If that is the case, you don't need Coursera in the first place.
My course 3/4 in this specialization is still incomplete because the questions had wrong answers in the module quizzes and it was literally taking HOURS to complete the quizzes because you had to guess which one of the wrong answers would be correct this time. The questions rotate through slightly different questions each attempt so you can't simply use elimination on each attempt, YOU GUESS EVERY SINGLE TIME. IT'S LITERALLY 100% LUCK! I thought maybe course 4/4 would be better but nope, same problems here. I've wasted over 6 hours in total trying to pass these broken tests and I'm completely over it. I also reached out to chat support, they went through and said they couldn't find anything wrong and couldn't help me and a refund was impossible because it's past the refund date. Even though I paid for 2 broken, un-proofread, time wasting courses.
Also, in course 4/4, the math tables in the videos are staggered all over the place and looks terrible. Seriously an issue of someone not even looking at the video before publishing, would have taken less than 5 mins to fix for the entire course. Also, every time a "checkpoint" question is supposed to pop up, nothing happens. In every single video, they're all missing. I've used Coursera for a few other courses and thought they were reliable but this makes me think otherwise and I feel like such an idiot for paying $200 for this COMPLETE GARBAGE. Other people in the forums have shown they have the same problem posted over a month ago but nothing. Please, someone from Coursera get a hold of me and help me resolve this ridiculous problem.
I have taken two history classes at Coursera that were wonderful. I learned much and continued to learn. A class on southern slavery opened an entire new world. But there is complete variety in the quality of Coursera's offerings. Coursera has provided no way to report problems with or lack of content in their courses, and does not appear to care.
I am currently taking two Western history classes that consist entirely of a series of eight or so sets of taped lectures that might as well have been put on YouTube, and a set of five to ten question quizzes that are only available to people who paid a substantial amount of money for the certificate for completing these complete jokes of a class. There are no assignments, and no projects, and on participation by the instructor. When I emailed him at his university email address before the class started to get the reading list so I could obtain the books, never imagining that there weren't any, he never troubled to respond. I also never got noticed that the classes were starting, which is the first time that has ever happened. They were already more than a week in progress when I found that out.
I signed up because the teacher is a long time foreign policy expert under multiple presidential administrations, and has worked for President Obama but coauthored books with Condoleeza Rice. However, when I looked to see what materials he uses for the university level courses on the same subject that he teaches, or what books he has authored that might provide more information than he provides in his lectures, I discovered that he has never written any books on western history, nor does he at least currently teach any university level class on this subject. I wonder if this guy is getting some sort of academic points for "teaching" this course, but doesn't feel as motivated to put any sort of effort into it.
Coursera has specific email addresses to report technical problems with the website, and billing issues, but no email address or form to report to them substantive problems with the course. I posted about this on Coursera's forums, and asked where to report this, a day ago, and no one at all has responded, least of all, Coursera!
I tried Coursera on the recommendation of a friend. I took up an English course and the experience was a refreshing one. The college that offered it was a new one and was still testing the waters on how to go about with the course. Although it was fun doing the exercises and homework requirements, the moderation of the forum was one that needed improvement. Many of my "classmates" complained that the time limit for the exercises was not enough given that most of them were working. There was also an instance where one of my "classmates" was criticized heavily (I think that was bullying, though, given the harsh comments) and this was not given the proper attention and action by the forum moderators. Otherwise, I finished the course and got my signed certificate. The course was a great refresher.
I am on a signature track for Coursera's "Mobile cloud computing with android specialization" which started in August-2015. I pre-paid $343 considering that the entire specialization will end till August-2016 as was promised. Till the first 4 courses everything was fine. But then they delayed the fifth course by a year. The course which was suppose to start in Feb-2016--was delayed to Feb-2017 and that too without letting us know anything. After complaining they told that it's because of their movement to their new platform. But this delay was causing harm to the career decisions I had made.
So after chasing them for a month they came up with a solution to run the 2 out of 3 remaining courses on the old platform 3 times consecutively in March-2016, Apr-2016, and May-2016. The dates for the capstone project which is the last in the specialization were not announced. Then they started running the remaining courses with old material (Jan-2015 batch material) with absolutely no support from the instructor. Even the promise of running the courses thrice was not kept.
After chasing them again they said that they have again decided to run the courses later some time on their new platform (exact dates were not told). The instructors from Vanderbilt University are not at all responding to the queries and are of no help. Coursera has charged us a lot and now playing these tricks and wasting our time. I am really fed up of chasing them. I will not take any new course on Coursera henceforth and recommend others to be cautious while pre-paying all the amount before taking these courses. Coursera has caused me a lot of mental agony. They don't deliver what they promise.
Their refund policy is that you can't get a refund after 2 weeks from when you paid. So if you paid on the first day of a course, and get through the first 2 weeks, no refund is possible. The problem is that in the Specialization I took for learning code. The first class, Programming the Web for Beginners, became ridiculously hard after the second week. A good example is that the lecture videos teach you what a function is, and it's basic components, then for the quiz, they ask you to write 5 different programs, full on programs. So people who are truly beginners, who have never read or written code in their lives, are supposed to just magically know what to do because a video told them what a function is.
This organization is criminal. How convenient that the class got beyond ridiculous after their refund period. Do not waste your time or money on them.
Coursera is an innovative way to learn and enroll in a variety of courses for career advancement. Their website clearly states, one may pay in advance or after the course is completed and passed in order to obtain a verified certificate. However, it is not so easy to pay post. In fact there is no page on the website to accomplish this task. I have inquired multiple times only to be redirected back their website. I called the institution that sponsored the course and they are trying to assist me. My last resort is to write to the Attorney General in the State of California in hopes that this can be resolved. I have never had to essentially beg a company to take my funds.
The format of the Coursera course I am taking is unclear and clumsy. Sometimes parts or it lock up or crash. I don't know if it is the course (Python for Everyone) or the platform that is so cumbersome, since this is the first (and maybe the last) Coursera course I've tried to take. Peer feedback seems like a good idea, but many of the fellow students fall into one of two categories: IT-savvy people who are adding Python to their list of languages and write in ways that are too complicated (i.e., assume too much) for the "everyones" who are taking the course on the assumption that one does not have to know more than the prerequisites listed, or good-meaning people who do not write coherent English sentences.
Compared to a live class, where the instructor can interact with me, this MOOC format is really weak. Also (again, I don't know if this is just this course or Coursera in general), we are not allowed to give even partial answers (code lines in this case) to other students. The idea is that giving us an answer won't help us. Well, not giving us an answer sometimes sure hurts us. The frustration this course raises a high effective barrier. Instead of asking a question and waiting a few minutes to several hours for a sometimes opaque, cutesy or snarky -- or useful but intentionally partial --response, it would be nice if I could get some help, as I can in a live classroom, even when an instructor does not give the answer. All in all, this is a struggle, with a slow-moving (technical) platform and an awkward (soft) set up that is not organized in a way that is intuitive to me and doesn't seem to have a clear structured guide as an alternative.
Coursera Company Information
- Company Name:
- Year Founded:
- 381 E Evelyn Ave
- Mountain View
- Postal Code:
- United States
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.