The Neat Company Reviews

I tried using my scanner and it isn't working. I have been on the phone with support for hours. The IT said he would someone else try and call me back and I have yet to get a callback. I tried to go out and buy another since it's urgent I have one ASAP and found out they are no longer available. No one told me that before! You'd think that a subscription and IT all day someone would tell me that!!!!

I had Neat a long time ago and have their scanner. When I re-signed up for them, I tried to use the scanner and it wouldn’t work. I had to call, and their reps helped me figure it out. I use my NeatDesk and scan my stuff so that I can keep a track of it and keep it organized. Before, I have papers everywhere and didn't have a method. NeatDesk makes it easier to find stuff.

I have the NeatDesk scanner for a few years which I use once a year around tax time. We bought it when we started the business and so far, NeatDesk has been good. Over the last couple of years, the program had a few glitches. But they worked out a lot of the bugs in the programs and they got me up the speed to make my Neat scanner functioning again. I know a little bit about computers but NeatDesk's customer service team was courteous. They walked me through a lot of things with it. So this time around, I’m pretty happy with it. It categorizes the receipts and creates a report which makes it make easier for the person preparing our taxes. I also use the Neat Cloud where I use the scanner function and store stuff in the app on the phone.

I was using Quickbooks before but I didn't like it as there were so many steps. I got NeatDesk and with it, all I gotta do is check and make sure it’s got the right information in the right spots. If it doesn't, I correct it and then it’s on to the next one, so it saves me time. Also, before, I was putting the receipts from my business on Excel but then when I discovered that I could do that with NeatDesk, I've started putting my receipts on there. I would use it for the whole year now. I use NeatDesk at the end of the year and because I get to take the tax off of my business, I really like that I'm able to separate the total and then the tax. Another thing is, with the plan that I have, I could call them and it's been well worth the money. I was very pleased when I had to make a phone call. The people I talked to explained things to me in a very easy way to understand.

I use NeatDesk for storing my documents so that I can pull them up for taxes but I use it infrequently now because they took it off of a desktop application and made it cloud based, which is very complicated for me. It doesn’t give me the security that I would like to have as I had before. I don't like it like it right now but I don’t have much choice. When I previously had the desktop arrangement, I used the Neat Scanner and loaded it in, and had my documentation. I didn’t use it for the automatic expense type deals and I didn't worry about pulling in stuff from a picture of a receipt. I either scanned my documents in from a hard copy that I had or from an online account statement where I pulled it directly in from the online version into Neat, and I liked that very much for a lot of things that I do get just online copies.

I really doubt the validity of the 5 star customers. I have also been with Neat since they first started. I purchased the 1st Neat Receipts Scanner then the Desktop. Initially the program was awesome, when I purchased the scanner it came with the software which I assume was then mine to use freely. However, when all of a sudden I was REQUIRED to pay to use software I had already purchased without prior knowledge or permission - I was infuriated. Nothing was wrong with my software and yet that one dreadful update that changed everything. This is just BAD customer consideration and clear that the "$" is more important than customers.

I have NeatDesk as I’m self-employed and I needed to keep track of my receipts. I use it about one month a year and I use the scanning and expense report feature the most. I also use it to create reports. Using it is time-saving and this method is more streamlined and it has easier analysis. NeatDesk's technical support is really good too. I've gotten a couple of my friends to start using it.

I’ve had the Neat Scanner since before 2012 so I’ve been using it that long. But all of a sudden, they came in and said I had to start paying to be able to use it. I had to pay for a year, worth $80 something. That's the thing that makes me mad. Then they had to convert everything over and put it in the Cloud. But I don’t trust the Cloud. I used to work for lawyers and I know all that can go out and go wrong, being accessed even in the Cloud that shouldn’t be.

At first, The Neat Company was cool. Back then, there was nothing that I could use to scan that had the software where it organized your receipts. Getting their system eliminated a lot of writing down and organizing the old-fashioned way. Now however, I am disappointed with Neat. Like every company, you start one thing, and then you realize that the money’s not there, and the money is in the software. So, what happened was everybody would buy a scanner and it came with the software. And what's terrible is that they don't support the scanners anymore. They stopped making the scanners. All of a sudden, we’re stuck with a scanner and the people at Neat figured out that if consumers wanted support, they needed to be charged every month. Now, when you buy the software and the app, you gotta pay a monthly fee on it.

I love my NeatDesk. I’ve been using it for about nine years now and I use it a few times a week to scan my receipts. I have it for my tax purposes and for business receipts. At first, I was able to save all my receipts directly into a flash drive then I take it to my accountant. That old version was more simple. Now, you have to go through several steps and save it as a file, and I finally got that figured out this year. And then, I can set up different files per year and put the receipts in each file - like if they are business receipts or house receipts. For 2019, I go on the Neat, and then I put our rental property in one file so I can keep that, then at the end of the year, go through and figure out what the totals are.

I have had this product for several years. I have been disappointed with the feed mechanism... pretty much from the beginning. Most sheets of paper have to be nudged to get them to feed at all. Most recently when loading software on to a new computer, I found that the scan to PDF functionality does not work with the new desktop software. Looks like I will be looking for another scanner/software in the near future.

I used Neat when it was first a program before they went with their monthly service. Their software worked well and running a small home-based business, it came in handy for bookkeeping. I liked its organization and the receipts to recognize versus just a regular piece of paper thrown in there. I actually bought two of the NeatDesk but then they went to the service where it was monthly, so I quit using it. When they upgraded it, they should have upgraded the software instead of going monthly and I would’ve purchased the additional upgrades. Other than that, they have good software and if you have a massive amount of paperwork, you're gonna have to use a service like this.

The Neat Company's customer service is crap. It took me three different calls, with three different tech support people to get my issue resolved. And it still wasn't resolved. I had to put up with what was resolved with. My biggest complaint is that their tech support people are offshore, and I can't understand them. One of the biggest improvements they can make is to bring it back to the States so you can understand them. I bought the scanner years ago, and then I switched to having the annual premium. My annual premium ran out in January, about the time I do my taxes, so I was caught red-handed last year, having to pay another annual renewal. I was on the phone for over two hours trying to get it hooked back up. As soon as I can find another way to scan my receipts in, I won't be using Neat anymore.

I bought a Neat Scanner years ago at a booth set up in an airport when NEAT RECEIPTS was brand new. At that time I didn't need expense reporting. Really just loved the portable scanner capability and bought it on impulse without using it that much. About six months ago I began using Neat regularly for business and invested in a new scanner to do so.

I would save my documents to my computer and import them into The Neat scanner so that I could sort them if I need to look for them. But then The Neat Company started making everything Cloud-based, which I don't like. The Cloud-based is fine if that's what you want, but I wanted to have a local place to keep all my stuff. So now I have to go through an extra step, and import it to my computer if I need to. It's crazy.

I had an older Neat Scanner and I used a lot before the system changed. But the new set-up of the system is very difficult to understand. It has to be connected to a cloud which means that I can't use it if I don't have Wi-Fi on the road. Also, the whole set up where to store the documents I have scanned is very complicated. I just scrapped it and didn't want to bother with it. I'm really disappointed. It was worthless and I would never attempt to use it anymore. I'm just gonna buy a new scanner.

Where do I start. I’ve been using the program nearly from day one about 10 years. Today is February 25, 2019 and they have made nearly zero changes to their very limited and buggy online version. Yet they are promising they are "gearing up" for changes in 2019. It's been nearly three years with the current version and it still doesn’t do half of what the desktop version did.

I will try to keep this short. I have been with Neat since I got my NeatDesk over 8 years ago. Original software was laggy, but it did its job well. OCR worked, you could do decent reports and there were no limitations on extracting your data. Fast forward a few years and the company unilaterally discontinued support for the product, forcing you to get a cloud subscription. Fine, the selling point was a cloud backup and a mobile app. The issue was that most of the features of the desktop app have never been re-implemented into a new version. For example: if you wanted to start a new tax year and create a same set of folders to organize your files, you could not copy your template folder structure. This is but one of the features that you lost, while now having to pay every year.

When we need the Neat Desk, we need it. Otherwise, we could use it weekly. We use the scanning features the most, and you can organize it pretty much in any way we want. They can improve on the printer reboot, though. They have moved on past supplying the feeder.

I have used Neat for 8 years and was very satisfied with it until recently. I use Neat to keep track of tax information in Florida, where we do not have state taxes and can use our sales tax as a deduction on our federal taxes. I would scan multiple receipts in minutes and it would record all the information on the receipts. Since the latest upgrade, it either does not fill in any of the information or it puts information that is not even on the receipt. It takes a tremendous amount of time for me to correct and/or record every piece of information from each receipt that the previous version did for me. It is taking hours to do a job that would take a few minutes prior to this update.

I bought the Neat scanner for my home. I never wanted to use the cloud base system they are forcing customers to pay for. I bought it with the intention of storing my own files the way I wanted. I tried calling customer service and the system automatically hangs up on me. I tried with online chat and they are just as useless as well. The only way to communicate with a live person is to pay for the cloud service. After much research I have now come to realize that the product I have is now deemed useless even though I paid $399.00 and used it moderately. They somehow have been able to make these machines inoperable and force you to buy another machine and pay for the cloud service. In the end, if this would have been disclosed, I would have never bought this machine.

I do not use the Neat scanner anymore because changing it from a PC-based to a Cloud-based is a scary situation. My files couldn't be imported to the Cloud without a whole bunch of additional helping hand by the support people at Neat. They diligently work on that. I was amazed for a little small operation like ours, that it required two weeks of work to file the receipts since they were moved up to the Cloud. And I'm not even sure all 100% of them were moved up because it was done manually. There's thousands of receipts. There's no way of checking or verifying that they all got moved successfully.

I use The Neat System and I like it. But I find it a little bit difficult to find what I need to get. The instructions on the top are a little bit confusing. So, they could update it a little bit more to where it's a little easier to access files and that I can scroll through them easier. The NeatDesk is a good system where you could scan something in and you can process it through with a piece of paper, or you can get rid of it. And that'll go to a cloud system, so it's backed up. I hope they would make how to use the Neat Cloud on-the-go a little bit more well-known because that's not very well-known. Also, when I had a legal case, I sent my whole thing to my attorney, and he had a problem trying to get through and look at all these things because it was slow to him. So, they could also speed the system up. But other than that, they were helpful when I called them up.

Probably the most antiquated un-user friendly piece of junk on my Mac. I can't drag a file from NEAT to my computer or other storage space as I could with the OLD software. Takes forever to process. Unforgiving... No need to go on as NEAT doesn't listen and makes no changes.

I've had my Neat Scanner for so long. I use it to record every receipt that I take. But their older software used to be a lot easier. The new one, I really don't care much for. If you wanna look at an invoice, it's much more difficult to look at the image with the new software than it used to be on the old software. I've also called to complain about some of the features and I've been told it doesn't do that anymore. When they approve a product, they should not get rid of features that people like. The customer service representatives were fine. Except, they told me, "Too bad." That was basically their attitude.

The Neat Desk is a good service. I use the scanning feature and having everything in order the most. It's very simple and it's easy to deal with. I will recommend it.

My experience with The Neat Company is very positive. I've been using Neat for a lot of years. And then, I needed to upgrade it because I was doing some more sophisticated things. But the software version that I was using was no longer supported. So, I subscribed to their software support system. I use the system at least once or twice a week for scanning pictures, scanning files and going into folders.

Thus far, I've scanned a lot of invoices for one of my clients with my NeatDesk. It has been fantastic because it categorizes everything. I'm the one doing the financials on a monthly basis for clients for clients. I can get those all together for year-end when it comes to doing their taxes. Also, another client of mine has a computer in the Neat Cloud which he can tap into. With it, he can see all the invoices he needs to and review them to see if there are any strange things popping up.

Have been using this system for year and don’t mind subscription cost vs ease of use. The software to scan offline but always sync. Since getting Win 10 and Mohave the scanner won’t work > 2.5 hrs. Remote support session they can’t get it to work. Not the scanner as I can run it on Win 7 with Neat 5.7. I am afraid to upgrade the software on this machine. The scanner may stop working.

We use our NeatDesk every day for scanning various documents for our business. With it, we organize the documents we have by customer and by date. It makes our processes more effective. We use the Neat Cloud too. However, we have to contact The Neat Company very often because there's an issue with their software. They fix the issue when it comes up, but they haven't permanently fixed it. Though we've interacted pretty well with their reps, with that bug they aren't fixing, we are considering moving to a different company.

I used to be able to send any document online and email directly to Neat, but that doesn't work anymore. What I ended up doing now is crunching everything out and scanning it. I'm wasting a lot of paper now, having to print everything out. Most days, I use NeatDesk's scanning feature, mostly for personal and business needs. I don't like keeping paper, so I scan everything and then shred everything. With it, I have less paper to store and have on hand. I find the process too slow though. When I scan something, I have to go and do something else while waiting for it all to load and register before I can come back and enter my data. It is very annoying. They just took forever to bring their system in line to work properly with Macs. They were way behind with the Sierra update, but with the last Mojave Mac update, they've been much better at getting on top of the issue.

I saw the Neat Scanner in the store and bought it. I do daycare and I thought that would be easier for me. I haven’t figured out how to use it though and I gave up on it again. It has been frustrating. They should have a disc that I can watch and has steps on how to use Neat Scanner exactly like the Books For Dummies, but a Disc For Dummies. Also, it took more than six hours when I got it signed up. I don’t have that time. The lady on the phone was very nice though.

I got tired of seeing all my receipts floating around the truck. The NeatDesk puts all my receipts and all my paperwork in one place. I just use the scanner and put it in my system. I tried the NeatCloud, but it was a pain in the butt so I quit.

You guys know that no one would have bought your scanners if you would have been transparent about requiring people to use your subscription-based software crap! This scanner was not inexpensive or cheap and you pretty much said screw the customers. Bad business. I hope you die a quick industry death like Gateway. CRAP!!!

Like many others that purchased their scanning AND organization SOFTWARE PACKAGE back in the company's "early days", I'm way beyond disappointed that after upgrading my computer I am being FORCED into a "Cloud-based subscription". Basically I have an expensive paperweight at this point. The company is basically forcing me to look at other companies with better options. What a brilliant customer service strategy to force loyal customers that supported your product & service in the beginning by FORCING them to buy into the subscription service or seek other companies products & services. Genius.

We originally had gotten NeatDesk for personal use. And then, we started our own business, so we transferred it over to using it for our business. We use it to keep records and scanning receipts to be able to locate them and keep them organized.

The NeatDesk is great. I’ve been using it since 2012 and it has worked really well. I bought it with the scanner as I wanted to get away from paper files like monthly bills. And this is my second one. I scan a lot of documents and spend an hour once a month scanning them. My wife pays the bills, she gives all the statements to me, and I make sure that in a year or two, I know exactly where to find them. But although the scanner is a good feature, it’s hard to find the scanned files. Also, they could improve their customer service a bit. It was okay but not excellent. I recently had a problem and it took a while to get fixed. But I’m really happy they fixed it.

I'm so aggravated. There should be an option for ZERO stars. I've purchased two very expensive Neat scanner over the years and now there is no way to download the software onto my new computer without buying a subscription? What a joke. I even subscribed a few years ago and ended up cancelling my subscription due to its poor functionality. Now I now own two useless pieces of junk without the software. You can't even talk to one of Neat's customer service agents without a subscription. Why on earth would I want a subscription at this point? Buyer beware.

I as many others on this site joined Neat early on and was excited about the possibilities and ease of the product. The product itself did not really operate as well as promised and as others have said, the consumer gets caught in a bait and switch subscription plan. I gave away the product over a year and a half ago. There was no data stored in my account. Recently I received a threatening email saying I owed them money, not for the time I used the account, but in the last 18 months when I never used it. I asked them to send me some authorization that I renewed my subscription (which they couldn’t). I finally talked to a “supervisor” Ivan, who said he would cancel it today if I paid them money. Don’t use this company.

I started using Neat on January 1 of 2012 and I have used it ever since. I scan every receipt from personal to non-personal. I have the setup in categories just like my tax forms. I can also look back at an instant and tell what I paid for gasoline and how many gallons. Also, I can tell at what convenient store in 2013 and on any given day. It is very simple to do a search and to find any information that I saved. I can categorize things as simple or as complex as I care to do so.

Updated on 01/07/2019: Since I was busy over the holidays, I was unaware that there was a 3 day response window and after reading the response from NEAT, I feel compelled to answer the obviously ridiculous and very misleading statement that was used as explanation to my initial review. First and foremost, the software provided was not a "gimmie" for purchasing the overpriced scanners. If I buy a gallon of paint, I do not expect to pay $700.00 for the brush, but essentially that is what NEAT did. The initial software (before 5.0 and above) was bug ridden garbage while that with much improvements made over time, was developed to be what it is today with user feedback and multiple requests for enhancements.

I have been a Neat user for many years, that ends today! Neat 5 was great. You could choose what was on Expense Reports, work offline and would adjust receipts scanned sizes for attachments; example adding 4 small receipts on to 1 page. New software does not even organize receipts by date on expense reports. As per Neat Tech Support this has been going on for 2 yrs. Future version will be completely "cloud" based. Charging an annual fee for a inferior product is criminal.

I got NeatDesk for all the receipts and stuff that we have that need to be organized and filed. I use it at the end of the year for accountants, just for when we take in our income tax. I also use it a little bit for business cards. I wish it would work a little bit better with my Fuji scanner. But it works, just not perfect. But the customer service reps always solved the problem and always figured it out. Sometimes, the same problem comes back, but when I phone, they figure it out again.

My humble opinion and I believe the following: I spent a lot of money about $500 for the ND-1000 scanner and they were helpful in the past. Now it seems they could care less about you and want to push to seek their subscription using the excuse of the legacy software they don't support. I have wasted hours trying ON MY OWN without Neat support to get it running. What a terrible experience and I WILL NEVERRR BUY NEAT AGAIN. I will file complaints with the FTC, Attorney Generals office, US attorney generals office etc. You sold a product and it's not right you don't have support software for it!

I have a lot of records and I wanted an electronic filing system so I got NeatDesk. I scan in receipts. I also did consulting for many years. So, I scan in my consulting work and I haven't been that happy with the product. When I first got it, the way it was set up was that you scan in documents. Since then, they've had a facility to scan in PDFs and whatever, but it hasn't really been well communicated. And so, I'm still scanning in page by page. At times if I have my consulting documents, I don't even bother using Neat. I just use Windows scanner because it's just too many pages to put in.

We've been with The Neat Company for three months now. My son has a machine and I have a Brother DS-40 and we both felt that we could scan and get all our things in order. However, we don't use them and they're just gathering dust. But The Neat Company has good customer service.

I needed to save space and NeatDesk has done a very good job. I use the scanner and the storage six times a week, and I am satisfied with it.

My initial experience with The Neat Company wasn't very good way back. My son was recording his receipts and I bought the more expensive Neat Scanner. I installed everything but it never asked me for the number on the machine. I was supposed to get a year free. I paid $400 and some for the scanner with the thought that I would be getting $100 back on that. Also, I had a Mac and Neat was not compatible with it. I couldn't get messages back on the email or the chat and they would never respond to my notes. It was also very cumbersome to transfer what I scanned to a file because I scanned so much. And then it would cut off because I had too many scanned. And then we were gonna move so I quit keeping up with everything. I finally gave up.

I saw some ads of The Neat Company years ago online and investigated it by checking out reviews. I decided that I would try it for a little while. At that time, I had a DJ business and I got interested in the organization and the elimination of paper. I was swamped with a lot of expenses that, at the end of the year, when I did my taxes, I had a shoebox that was completely stuffed with receipts, contracts and print-outs from the business. I had to go from one to three shoeboxes at one point in my career and I thought that if I could get rid of all the shoeboxes, my house would look a lot neater and I would fit back into my tiny office.

I have had Neat for a long time. It has been 10 years or longer and it worked perfectly. It was so good and easy. All I had to do was push the paper in. The machine would grab it and scan it. It goes in the sorting system and I can go find it. I see where it goes then I name it. But in June, Neat told me my scanner was old and that they don't service it anymore. They said that there was something new and that I had to buy it. I bought it and for the whole year, I’m supposed to be getting service. But it is November now and I still can’t use the scanner. I've tried so many times but I’m having a hard time. When I scan something, I don’t know where to find it. Then there are so many different things. I don’t understand. I've sat on so many webinars, trying to get the training. They’re teaching you how to use the new stuff that they have but I can't get it.

I knew I needed the NeatDesk when I saw the commercial advertising them and saw how they worked. I saw how they record things for your programs, download stuff for your business and kinda keeping track of everything. Those are basically all the paperwork that I have. My previous method was all paper and a calculator, so the NeatDesk is a lot better. I use it to download all my documents for my business and put them in categories to get ready for my taxes. Although I should use it weekly, I wait until all my paperwork builds up, about two months at a time, before I use it. The NeatDesk is a lot quicker and easier to use. It's also a lot easier to manage what you have on your documents and what you store on your documents, and keeps them running total of everything. If you've gotta look for something, it's right there. That makes it a lot simpler.

A few weeks ago I started receiving notices that my cloud account, which I didn't even know I had, was past due. Those notices turned into threats. I finally talked to customer service and was told that I owed for a years subscription. I told the agent that I didn't know I even had an acct. When they checked for activity they saw the acct was not being used and told me that they saw there was no data in my account. I was then told that the account would be cancelled and the billing would cease. This was a few weeks ago, yet I continue to receive billing notices and threats of legal action. Originally I wasn't even informed they were trying to bill me until the outstanding balance notices started arriving.

I purchased the Neat system in 2013, without purchasing the cloud service. I have always scanned my documents and scanned them on my computer and then save them to a flash drive. My computer’s hard drive crashed this week, preventing me from obtaining any information from the computer. I have a temporary computer with Windows 10, installed Neat, and there were no files when I connected my device to the pc. I called Neat for help. They did a screen share, and informed me that I had an older version and since I was not in the cloud the information would not appear on the new pc. It’s frustrating enough to have your computer crash, but now they said I could purchase an update to save everything onto the cloud and other devices but I could not retrieve any data from the current Neat system I currently have.

After using Neat hardware for many years with multiple devices. On 11/16/18 I noticed a pending charge on my bank account from Neat. I immediately contacted Neat to find out what it was. They stated the charge was for an automatic annual subscription for their service. I requested the service to be cancelled and the charge or a prorated amount be refunded. They cancelled the service and told me they would not be able to refund the charge because it was more than 30 days. I explained the charge was just presented today 11/16/18 and is still pending and their response was that it has been in their system for over 30 days.

My girlfriend got the NeatDesk and she told me that I needed one so I also got it, but it was probably one of the worst purchases that I have made. I only use it for household stuff like receipts and contracts. I just put all of my stuff in the slot and wait. Then when I get time, I would scan them. Since I don't use the NeatDesk so often, I would totally forget where the receipt or contract was. And then I would remember that it was in my Neat. But I really could have done without it.

I use my Neat scanner for my income tax, and I also have a lot of medical stuff that I scan into it. Neat said that it works as well as the receipts will work, and I can throw all the receipts that were a pain for me trying to keep up with. I end up putting all my receipts together and then doing it all at one time, so I use my scanner once a month. My son, daughter-in-law and I are fixing to start a business, and so we probably would be able to really use it then. I really like being able to have that organization, and at the end of the year, I print all the receipts out and give them to my accountant. It's so neat and nice.

My company bought one of the machines and the software was obsolete. We contacted the company. Never got the machine to work so just dropped it. Gave my credit card number and then thought it was over. This happened in January. They just charged me $119.99. I called them and they very nicely said that they would completely refunded. They said that an hour later they couldn't refund the money but they'll give me another subscription. I told him I didn't want this subscription and they basically told me, "Sorry that's all we'll give you." Total rip-off. I never was able to use the machine. It's been 11 months and then they charged me.

I use NeatDesk every couple of weeks to scan receipts. I want to digitize them and make it easier for tax time. With NeatDesk, it's so much easier to search and find things rather than going through all the papers. Also, twice I've had to get support and NeatDesk has been very helpful. However, I'm not keen on their Cloud. It's a privacy issue. I don't know who in the Cloud is doing what. Also, sometimes I don't have a good internet connection and that can make things difficult. I would have preferred to have everything on my own computer backed up by myself and under my control but they eliminated that and on the new system, I didn't have any choice but the cloud. I'm getting used to the new system but I really liked the old one.

I used Neat Company's desktop software, which I really, really loved. I would use it every day to keep track of and to sort out my bills into different categories for tax reporting. But they stopped supporting it and got it over to the Cloud which was such an ordeal. It was days and days and days and days of help from them. Th rep was never able to fully resolve the problem and I gave up after a week. Then I needed help, so then I went again and again, it was extremely time-consuming. But I got somebody who could help me and they really had to go through a lot to do it, so I appreciate that.

I contacted Neat's obsolete software line after buying a new computer with Windows 10 install on it. After no less than 4 calls, installing new software that they directed me to load I still cannot get it working because they will not allow it to complete the install after contacting the server to register the new software which is the same problem I had with the old software. Neat acknowledges that I was a user in the past but the last call they wanted me to sign up for a free trial of course with my CC so I can have a subscription to get my software working again.

I purchased NeatDesk several years ago and used it for my income taxes. I have a very small business and so I would take the receipts and put them in every three or four months. I had done about half of my receipts, and then things fell apart, my husband passed away last fall. I always do the taxes at that time and I forgot again to trying to complete and get the receipts done. I went back to Neat and I found out that they changed the program. I struggled with it for a little bit, and I called their customer service. It's $15 now for a program every month. They said they sent some notices on it, but I didn't receive them. They did the best they could. They were nice and they tried, and there was one guy that worked several hours trying to help me out but it didn't work.

I needed to do about a year and a half of scanning all at once. I was doing it all and I wanted to try the automatic aspect of Neat. I already had a year’s worth of scans so I imported a lot of them. Neat gets things right, but some of the times it gets confused. I wish it could define a document type and just have it know that from now on, so I didn’t have to continue to sort through it. I haven't used it as much in the last two months because it doesn’t recognize some of my time-keeping documents as what they are. So, I'm just scanning everything and letting it build up. I'm not using it to populate spreadsheets because of the unreliable aspect of the non-receipt documents. Everything needs to be looked at directly to confirm, but it's still worth it because of some of the time being right is better than me having to look at every single document.

I had a problem with the first program that Neat put out, they ended it and I had a tough time getting all of the stuff back that I needed. I contacted customer service and they downloaded what they could off the program for me but I didn't get everything. I went back with them, I'm now on their Cloud, and it's serving the purpose of saving paper. What I'm using it for right now, if I can't recover some of the stuff, that might not be a problem. Neat helped me for a long period of time but they need to make sure that everything is recoverable if they decide to end the program.

There should be a law against this. One day you buy an expensive scanner. You never expect that although the hardware is in perfect condition that you can use it with your laptop since Neat decides to drop the software. The download was removed from their website & the disk that came with it requires connecting to their website for something to finalize the install. That doesn't work now. It used to work perfectly fine. No warning, no notice, just gone & now worthless. You can't get to tech support unless you are paying for their cloud premium. It's a vicious circle. The company should be penalized.

I've been using the Neat system for quite a few years. The only drawback I've got is that with the Legacy system, you would scan and store all your documents on the computer and then it would sync up to the server. Now, everything goes direct to the server and scanning every document process takes a lot longer than the Legacy system did. Other than that, they’ve done a good job and answered my problems. Everything is going pretty good right now.

How can you sell an expensive piece of equipment and then one day decide to stop creating software updates?! At least make a way for your customers to be able to access the scanner via the computer without using your software! I have a $500 piece of junk taking up space on my desk that I can't use because your horrible proprietary software and hardware won't work on my iMac. They need to create a bypass so that the scanner works on future iMacs and PCs. Horrible company, shady business practices, evasive and greedy. DO NOT BUY ANY OF THEIR PRODUCTS - YOU'LL EVENTUALLY BE LEFT WITH NOTHING WORKING.

So I purchased this scanner 5 years ago and have loved it! But today I found out it is a Legacy and now you need to purchase the Cloud version at minimum $7.50 mo. No way. I will chuck this perfectly good scanner and start over before I pay Neat for a cloud service that I DON’T need. Last time I recommend this precious little gem of a scanner! Now I call it the Neat Scammer.

The Neat Company’s product is good and I use NeatDesk every day for income tax and files. Sometimes, I even use the scanner to file my music and its best feature is that it allows you to scan it into the computer. However, transferring files takes too long. It took me over three weeks to transfer from my PC to the Mac which was a bit of a drag. Still, it's better than what I had before. Since using it, I have to do the taxes like anybody else but I got rid of the receipts and so far, it has been very good.

I use my Neat scanner about two times a week and it makes me go a little bit more paperless. When I run across something that I don’t know how to handle, I give them a buzz.

I have had my Neat for several years now. I have a love hate relationship with it. At first when I started scanning documents into the Neat it was great. Now... it is so slow. It crawls along. I keep my trash bin clean. I back up every time I scan. I am frustrated with it and need a resolution. It takes hours and hours to scan because it is so slow. I have kept the scanner in great working condition. I have changed the rollers which was really easy to do. Any ideas are welcomed.

I'm a paperless person and with Neat it's easier to keep track of things and send information over to CPAs, et cetera. Neat has the scanning capability on mobile and on the desktop. I got everything on my thumb. I’ve been with Neat for a few years. Their accuracy in reporting with NeatVerify, is definitely not where it needs to be. But there are still ongoing issues, so there's some misrepresentation still going on. Their customer service used to be abysmal but their customer service has gotten better. I have seen some improvement there. I continued to renew and I paid $100 just for the sheer convenience of taking pictures of receipts. But I wish I got more out of the things I pay for, like with the Neatverify. I wish they would live up to what they advertise it to be.

I’m sick of having papers all over the place and I like the ease of use of a Neat Scanner. I got two NeatDesks. I bought one of them online and another through Costco. I bought one for work and then one for home. I use my NeatDesk every single day for my personal and business finance. I scan receipts and invoices and other sensitive important documents. I use it to organize things. If I need a past invoice, credit card statement or electric bill, I can get at them quickly.

I have a personal NeatDesk at home that I have had for six years. Then, we got one in our workplace as we have some new practices that went into effect. We were trying to streamline it to get it all organized into different folders on the computer and I figured NeatDesk would be the easiest way. We use it every day. I just scan the work orders and put it where it needs to go. When we did our free trial, I scanned some documents in and I did not realize the permanent one that they did would be in a different place so the rep told me how to get to them and it all went well. Now, I don’t have as much paperwork because I just store it all on the Cloud. The Neat Cloud works great and it makes paperwork a lot easy.

I've had a Neat scanner for several years and it started off very well, and then it stopped working. I came back to them once and they told me I needed a software upgrade. I went through a couple of other software iterations on my Mac and I still couldn't get it to work. I got the email for the new Cloud service after that and I was anxious to either find out if the scanner worked or if I could get it repaired.

The Neat Scanner is a Cloud-based service and we got it because of the software and hardware integration. It also has an application on the smartphone. I bought a refurbished model and when I unpacked it, the actual cover of the scanner was wobbled. But even though it has lost its form, it did not affect the function of the scanner. I had an issue with the paper feed in and I solved that by buying the cleaning kit from The Neat website. For many years now, I’ve been using the scanner in accordance with the smartphone application.

I’ve been using Neat for about 8-9 years. I was forced into buying a new scanner, and since have had no tech support. Impossibility to get someone! The scanner nearly never used as it isn’t working properly, the issue is half comes out so so the other half of a 8.5 paper shows nearly nothing. 500.00 Dollars and this product no support nor functionality, not a wonder it was Marketed on The Apprentice, birds of a feather flock together. I’m now in a deadline for my needs and have all my data on the local software, how do and what do I try to convert to? What company? Anyone tips?

I've had Neat from when it started. I bought it at Atlanta Airport where it's the only outlet at that time. I mostly use it to get check scans so I can find it. I'll use it more once I get my new scanner hooked up to it, but I scan every day. They would call me back when they say they're gonna call me back. Sometimes I'm not available, but they still call back. My experience with them is always good.

The Neat scanner allows me to save a lot of documents and it helped out for tax purposes. I like it because I can put my own folders in. I can use it as a scanner for a PDF to attach it to an email. We got two. My husband uses his when he was in real estate. I had the scanner for a while but then my computer crashed and I couldn't reload it. We had one of their technicians load it and it's with the Neat Cloud now and I don't like it. It's always telling me it doesn't sync. I don't go in it that much anymore. I've paid for a year for the Cloud, but I think that will end. I wanna stay on the 5.7 but they said I couldn't. But all the technicians that we've dealt with are nice, friendly and informative. When the girl was getting everything straightened up, she worked on them pretty much all day long. She then would call back the next day to keep finishing all the stuff, so they keep their promises.

So basically I had the scanner for a couple years, it worked okay but then they changed their software model to a subscription you must then continue to purchase each year. I have the hardware still on my desk just collecting dust now. I want to just use it to scan documents but no one will even help figure it out without purchasing their new software. Hell even a broken clock is right 2x a day. This thing is good for nothing now!

I had Neat for many years. It worked fine. However, our family moved often and had some serious health problems recently. I called after an annual autorenew and requested that they cancel and prorate the service, and they refused - despite the fact that they could see I had not used the service in about 2 years. They kept trying to persuade me to keep the account and downgrade - and tell me how valuable it is that I still have access to my files for another year. Despite the fact that it was useful many years ago, I VERY MUCH regret having ever signed up for it. There are many less expensive, more reasonable services out there with similar benefits. Do your research.

Back then we thought a NeatScanner would be a good option for keeping records. We now use the scanner very frequently and save everything to the Cloud. We reached out with the Neat Company's reps a couple of times for the different applications we were trying to use and they were very good. We now have better recordkeeping. We’ve been very happy with the NeatScanner and we’ll recommend The Neat Company.

I had to purchase the latest version of the Neat scanning software when my old Neat scanner no longer worked. The original version wasn't perfect, but it fit my needs just fine. So when I needed a new scanner I found out that Neat was no longer supporting the version I had and that I would be required to purchase their latest version. What a total nightmare it has been. I spent 80.00 on the software. It is a total disaster.

I have had very limited experience with The Neat Company so far but they have been helpful. I wanted to consolidate a lot of paperwork that I have into one solid place so that my kids wouldn’t have to go through a bazillion files and folders after I passed. One of my kids had Neat and I got the machine too way before the Cloud. I use it strictly to upload bills and to keep my bills current. I use it from the scanner but I’m hoping to be able to transfer all the piles of bills from my email into the Neat instead of scanning them individually. For a while, I was on it a lot but I went through two deaths in the family and I tried to get all the paperwork. I put it into the Neat Cabinet so that I could have it and get rid of all the excess paper. When it gets closer to the end of the year, I'm on it daily because it is when I'm getting all of the paperwork together to give to the accountant. Since having NeatDesk, I have gotten rid of two file cabinets.

I am extremely disappointed in the new Neat. It is hard to navigate. It shuts down continually. I am a Legacy user and find a great number of things better in the Legacy product. As it is right now, I would not recommend anyone going to the new product.

Hazel ** helped resolve my issue. She called back when promised and worked to get me back to my prior status. It was a complicated issue and she get going to higher ups to get it done right. I was very satisfied with her work.

I've been using NeatDesk every day for about 12 years now. I use it to record all of my tax documents and scan all my receipts and documents that I want to save so I have copies without having clutter on my desk or in file cabinets. This is so much easier than before because now, I take everything as soon as I get it and pick out what I wanna scan and save it and then I can search through it if I want and find something that I may have been looking for. I've used my phone to take pictures mainly of receipts that I want to keep a record of as well. I also have the app on my phone so that I can go in to look up the document if I'm away from home and don’t have access to it, which I can do on my laptop too.

I use the scanner to categorize my receipts and I scan documents as well. Sometimes, the receipts get stuck in the scanner that I have, which is the little one. But with Neat, I know how much exactly I spend on groceries and on cash which has been very helpful for budgeting our finances. Also, I was using NeatDesk once a week before but right now, I upgraded to the new Neat. Then we moved and I still need to finish the process of setting it up. There is something that I need to learn that Elvie, their rep, was trying to contact me about and I need to call back their customer service to be able to use it. If somebody would use Neat, they'd have to keep up with it once a week.

I’m an IT consultant and I recommended to my clients the neat ND1000 when it was new. After the two hurricanes in Puerto Rico many of my clients lost computers and the programs. I was able to reinstall all programs in new computers but NEAT did NOT gave us access to the program download as the other companies did. A company that abandons their clients does not deserve any recognition and also, what will avoid them doing it again with another product. We had to communicate with users that had the program for them to provide us with the download. I’ll never again recommend NEAT Company. I don’t think they deserve it.

Neat has changed their models over the years and I was one of the first persons with them from way back which is six years already. I use the Neat Cloud all the time and I find it very convenient when I get in the office and need a certain document that I had no access in front of me. The Neat Cloud allows me to email it to the place where I am, especially when I have to see my confidant and he needs certain documents. Technically, all my documents are in the Neat, even my house feed. The NeatDesk is a good feature and it's a good device but if I were to turn around, I wouldn’t have gotten it because I have to pay monthly and I do not like that. When I purchase something, I have to pay for the Cloud. It's nice and convenient but every cent adds in. I'm now in the middle of purchasing another scanner and printer that also allows to me sync my documents to my phone but I don’t have to pay for anything.

Let me pre-empt this by saying I have been a Neat customer for years and I was disappointed when they switched to the cloud service as oppose to the software but I understand the change. Technology advances and we have to adapt. My issue comes from the lack of continuity between using the legacy software and the cloud service. Neat has NOT made it simple to get files from the legacy software and I was EXTREMELY disappointed to pay for the cloud software to try it out only to find out that I could NOT upload a legacy backup to the cloud and use the data.

I came in mid-stride here in the company and the girls didn’t have the old NeatDesk version set up to a cloud. So, I noticed about the last couple of months, some of the files started coming out missing on it. I got ahold of The Neat Company's tech people and Alma, the gal that I worked with, was amazing. She put a new version on, fixed it, synced it and it works great. We use it every day. It keeps everything in order for us. We have paper files but we want it on this end too. That way, everything is itemized. It helps us with deductions. Before, the old version didn’t have where you could put in the client or orders. We don’t do that on this end. One of the other gals does that, but I have to make sure all of our receipts are scanned and all that kind of stuff in it.

The 'cloud' service works (barely). That is the only reason they get 2 stars. It is very poor, is cumbersome, missing a tonne of features from the legacy desktop version. Oh yea, until 2018-07-31, at least I could sync to the cloud version for my accountant, but still use the legacy software for reporting, and receipt manipulation, which is abysmal in the cloud version. I warned Neat in Feb, 2018 that losing the ability to sync was a show stopper. Well, I did not renew. However, Neat decided to remove the ability to sync. I am in the middle of switching to a new cloud sharing solution for the next quarter so my accountant can see my files. Still not sure how I am going to organize my books for reporting as I don't have a solution yet. I have spent hours trying to convince neat.com that they messed up, as have a bunch of other folks (Just search for Neat legacy software and really read).

I never meant to make an account with this company but they forced me to make one if I wanted to use my scanner. A month later, $200 was taken out of my account that I did not authorize, come to find out it was Neat. Now they don't give me the option to sign in or finish setting up my account so that I can undo that and customer support isn't available. I find this company to be extremely unprofessional.

I have only been using the new software (Neat Smart Organization System) for less than a week and following are the concerns that I have - that might be passed on to developers - because I am LESS than pleased with the new software. I am very aware that getting familiar with new and updated software takes time, but to say that I am VERY disappointed with this new upgrade, along with paying an annual subscription (which is no big deal IF the software was as superior as I was led to believe) is an understatement.

The customer support reps at Neat are easy to work with. I've had to call them a few times and they've been very helpful. You can understand them. I got the Neat scanner since I wanted to be more organized and it would help me do that. So far, I use the feature that mainly stores data for reference and I use Neatdesk to keep business contacts organized as it's much better than drawing cards in a drawer. The Neat Cloud is also a very easy tool to use. While some people might be deterred by the initial costs, Neat is worth it in the long run due to the amount of time that it saves.

I have a business and I use NeatDesk when I need to do my books and scan my receipts. It used to go to my QuickBooks but I don't like the way it's set up now with the cloud. I can't bring in my bank statements. I still have to do them manually on the computer or in my QuickBooks. So I have to cancel my QuickBooks subscription. Still, I would recommend The Neat Company. I use it for my receipts, for documents that I wanna save, for invoices and for business cards so that I don't have to have them hanging around. I'm also thinking about using it for pictures.

I use my NeatDesk at least once a week, and I use the reporting feature the most once I’ve scanned. We had the original scanning machine, and we sometimes got to do a weekly, biweekly or monthly report. NeatDesk is also way better than the previous methods I have used to create reports, manage finances and organize my business contacts. It takes a lot less time to gather documents or get them together. We just signed up for the Neat Cloud on-the-go and we are able to access Neat from anywhere. That is good especially for weekends when I have receipts, so I don’t lose them. Neat is very easy to use. It’s a little different but so far, my experience has been good. The customer service is great and very helpful too.

We had too much paper and I run my own business, and getting the Neat Scanner was the way to get some more file space. I use it about once a week. I have both the NeatDesk and another scanner that I bought before they stopped making them. That is web-enabled and I have it on the separate floor of the building. I love the quick scanning and recognition. The scanner is probably better than most and it’s small enough to fit on my desktop. I also like the web-enabled one, so I can scan stuff when I’m not in my desk and it’s a lot faster than having to scan with my phone or my aging printer where the scanning function is not that great. I would usually save files, so I like that the files go right into the system and it’s backed up on the Cloud. That suits me. However, for some reason, my desktop scanner is not working anymore, so I need to call their customer service.

When I was doing paperwork and taxes, I thought The Neat scanner would be a good thing. But it wasn’t really helping me and I quit using it. That was eight years ago and it went out of style. But I am now using it to upload all the paperwork I’m supposed to keep forever. We’re getting ready to move and I didn’t wanna move all that paperwork if I could help it. When I was cleaning up my paperwork, I tried to use the machine but it was too old so I called the company. They now have it online which still works with the machine that I have. In fact, it is definitely working better than before. It gets things organized in a logical way that I can use instead of keeping all those papers. Now, I’m scanning all my paperwork into the Excel. I would have five years of paperwork without moving papers.

I keep track of everything in notebooks and then I got a NeatScanner to start keeping it digitally but as it turned out, I ended up doing both. Early on I had some issues with my computer and keeping it backed up so I never got away from keeping the paper copies. Also I used to utilize the NeastScanner three of four days a week but I don't really use it anymore very much because I switched over to the cloud. They quit supporting the legacy software. I found that I can actually use my printer to scan and get a better image. I noticed recently that the NeatDesk has a little bit of a gray cast to it, probably because the light in it has lost some intensity. I don't typically use my NeatScanner now except for some small receipts that don't work very well in my printer.

I've been with The Neat Company since 2007. I own multiple properties on which I have expenses and rehabs. I don't have to keep the receipts any longer because the IRS will accept the printed ones from the NeatDesk scan. I use it a lot and I have somewhere around 1,600 files. Also, I'm especially pleased with their tech support as it is over the top. The rep spent almost two hours getting my machine to talk to my new Windows 10 computer because it's an old machine. I was amazed. It's that kind of service that keeps me a loyal customer. I have sold five of their machines for them. My friends were swimming in paper and I said they don't have to. They asked what if my computer goes out and I said it was okay since Neat has it all on their cloud and I don't have to worry about it. It is a great service and I've liked it since the day I installed it.

Andrea (the tech) who worked on my case was a gift! She was knowledgeable, patient, kind and reliable! She is an absolute treasure! I have never before had the privilege of working with a consumer support technician who was so persistent and dogged while being so responsive and understanding! The woman is a treasure and deserves a raise!

I need a scanner near my desk and I need one that's small, compact and easy to use. And I try to use my NeatDesk every day to get rid of all those paper clutters. I am a consumed buyer and my house looks like World War III hit here. I like downloading my documents to my computer and I probably should have been in the Neat program, but I never really understood where it was going. I was always afraid that if something happened and I didn’t have this computer, then I would lose all these documents because they were in that program. And that was before The Neat Company went to the Cloud. But now that things are going to the Cloud, I feel a little more secure. I can put the documents into the program itself because this doesn’t do anything when we download it to the computer.

I do a lot of scanning for real estate but my printer/scanner/copier died. I've had the NeatDesk for 5 years but I wasn't using it very often, and since it was sitting here, I've been using it primarily to scan. My experience with The Neat Company has been fine.

I've used Neat on and off since it started. I once went several years without using it but now I'm using it everyday for expense reports. I like the system, but it has a lot of flaws. I scan the receipts in but I have to go back and put the information on the receipts. I also can't run more specific reports than what it gives me and it adds things I don't want on my report. It's still easier than doing spreadsheet but if they wanted to do something better, it could get a lot better. I need it at the moment, so I'm using it. I also haven't found a better option. Still, I'm having very good success with Neat's mobile app.

I bought this product because I thought it could help me more easily with the organization of documents in my house. The first disappointment came when I knew that after paying almost $300 for the scanner I would also have to pay monthly for a subscription. However, I decided to go ahead with the use of the product because it promised to simplify my life by recognizing the documents I scanned. I used it for 3 months and I was satisfied. However, for different reasons, keep it in a box and do not use it for a while, and that was when the second disappointment came.

I have one of the Neat Machines for a few years and I used it to scan and file at the same time. It’s a very nice device, very friendly to use, and convenient for storing receipts, invoices, and different files. It was great. But after a while, I changed to Windows machine desktop computer then I bought an iMac. I started filing everything in the iMac and doing things with the printer. So, I left the Neat machine for two years. But now I have a new Windows desktop and I want to use the Neat machine again. So, I bought the app to work it but I haven’t installed it.

It is a good thought to copy your paperwork to be stored somewhere other than a box. I went and did some research probably like everyone else, within six months I pretty much had it with this JUNK UP PROGRAM called NEAT! It is what it is. "CRAP". My documents are so mess up, after trying to figure it out, Calling Support, Observing the program on what it should be doing and what is actually happening, After my final conclusion, I had documents filed in wrong places, Hardware was outdated before they started selling this junk! You have to sit there like an Eagle to make sure it copies to the right folder. The Icon for selection can only handle a few document at each copy, you would have to wait until that transfer would take place. How long did that take? FOREVER!

I am so disappointed with the new version of Neat Desk. We have been using the old Legacy version for years and now that there are ZERO fixes for that version we had to convert to the new one. We have several years of information that we cannot bring over to the new version and cannot open in another program, so essentially, it's lost. If we need it, it's gone. So, thanks for nothing and thanks for wasting my time. I have a ton of information stored on a backup drive that I can't even access.

I've used the Neat Desktop ND1000 scanner and the Neat Software for a few years now. I use the system on my MAC. Everything ran great. I got rid of a LOT of paper and loved the system. Until the High Sierra update to MAC OS and a series of updates to the NEAT software. The system became very quirky. Sometimes the software would see the scanner and sometimes not. Eventually NEAT moved to the Cloud system. I use that system now, and am a subscriber. But still, the software never worked seamlessly with the ND1000 scanner on the MAC. There was always a set of workarounds to get the thing to work.

I bought NeatDesk five years ago and I pay for the software every year. I use it for scanning pictures and all my tax documents. It's really nice to have everything organized in one place and I can find things easily too. I can search for receipts and keywords. Using NeatDesk is a much better method than a paper and a pencil, which was what I did before. I've had to call tech support twice and they were extremely responsive. I got a live person both times and on the second call, they even transferred me to the gentleman I had worked with before. It was great. They had a little bit of a bad reputation for a little while but they were great in my experience.

We've had a NeatDesk for a few years and we just purchased a second one. We use NeatDesk every day and we use the features for scanning for patient profile. The NeatDesk is good and organized.

I've had NeatDesk for four years now and use it at least once a month. I scan all of my receipts for business and personal. I also use the report feature for when I want to provide my accountant with reports for different things. Using NeatDesk is so much better than having to use an extra Excel spreadsheet. It's keeping me way better organized with everything that I need for my business. Although their reps are good, I would prefer that they be in the United States. But it worked out okay and they resolved my issue. When NeatDesk messed up my printer, the rep fixed the printer for me so my scanner will now scan. But I don't want to purchase another scanner just to have my software work with it and I don't appreciate that the software I purchased is no longer being supported by The Neat.

I started using the NeatDesk scanner and software in 2012 or 2013. I scanned (and shredded) 3 filing cabinets worth of paperwork. I was ecstatic to go paperless. That's the good news. The first bad thing that happened was the scanner had issues auto-feeding. I bought 2 more scanners to replace the ones that would no longer feed.

I’m a fan of the Neat Desk. I have used the 4.0 version of the computer software five years ago and recently, I had upgraded to the web-based version. I've used it for personal home use as a way of budgeting and keeping track of my expenses. The Neat Desk is a recommendation from my sister. She had used it previously and talked to me about the use of it. I explained to her that I was getting ready to retire and I was trying to get an idea of what my expense habits were so I could adjust some of them as I start having a fixed income.

Neat offered a "Neat" price to purchase the Fujitsu IX1500 scanner. I bit and purchased the new and slightly pricey, well built scanner. Trouble is you cannot use the Neat software to control the scanner. So the scanned image goes to an inbox and, for me, it was very confusing. The Neat software allows you options to place your scan where it needs to be. The ScanSnap does not. I am returning the ScanSnap and going back to my simple Brother scanner which allows Neat software to do what it is designed to do--organize.

My husband and I collect a lot of receipts so I thought it would be a good idea to have a Neat and put them all in it. I bought it nine years ago for my husband but he never used it. So about three years ago, I thought I could use it. I thought I would need to update the software so I bought the new software last year and I started doing it but it was overwhelming. I could scan but then I had to fill in all these blanks and I didn't have time for that. You would have to be willing to put a little time and effort into it. Back when I was working and was much more active, I probably would've done fine with it. But at that point, it was more than what I wanted to put into it. There were so many steps to take that I never finished.

I have used the Neat Scanner before, and it’s very good. When I joined the company, they have the NeatDesk and I use it every day to scan documents, invoices and receipts.

I've been using Neatdesk for seven years now. My wife told me about them. I was very poor at filing and my files were overflowing. I had years of things that I really didn’t need. I wanted to clean up my file cabinets and have a better approach of organizing my stuff so I knew I needed a Neat scanner. I use it on a regular basis to organize my documents for historical reference. For instance, I just used it because I needed my sewer pumped out. I looked back to last year as to who I had it done with as I couldn’t remember. I found the receipt from last year very quickly and I was able to call the guy. I let things collect for a week or sometimes it goes every couple of weeks and then I scan everything in. There is no comparison between me having stuff in file cabinets where I misfile and lose things versus having it in Neat. With Neat, I could find exactly what I want very quickly. I've got everything categorized so it just makes it so much easier to find stuff.

I have been using this since 2014. I am officially done. This has greatly affected the way my business runs now that I cannot just simply combine items. I like to attach a check with the invoice when a client pays me and unless I print it out, and then scan the check with the invoice. I cannot combine items anymore. That is ridiculous. I have wasted hours trying to use this new software and am so disappointed.

I've had the NeatDesk for seven years now. I first bought the scanner and used it for filing about eight times a week. It was mostly for general information that I received and needed to keep a copy of. Like everything else that you file, you think you’re gonna need it someday. But a piece of paper takes room. So I got a Neat scanner and just ran the paper through there and scanned it. Then it went somewhere and my desk was cleaner. I had one Neat scanner at home and one at work but then I decided to update and replace both of the scanners and that was one of the biggest mistakes I had made.

I'm involved in a real estate group and an accountant who is part of it mentioned Neat. I keep track of business receipts and I've started using NeatDesk. I use it a couple of times a week but I've got some issues with the product. First, I don’t have a receipt scanner, so I've got to use my phone at the moment. Second, it's very difficult when I create folders and attempt to look at a receipt. They only use a camera to take a picture of the receipt when they should be using like a scanner app such as Genius Scan where it will allow the user to zoom in on a scanned product rather than just a photograph of the receipt. And so when I take the cursor and I put it on the receipt and move around to look at all the parts of the receipt, I can't do it effectively or time efficiently. It's not very user friendly at the moment and so I'm gonna try to use it over the next 30 days and see if I'm missing something, but I may end up returning the product.

I’ve been using NeatDesk since it was NeatReceipt and when they had that little small scanner. I own two businesses and I use NeatDesk to scan and organize all my receipts. I also use it to create reports for my tax returns. And it’s better than me making a spreadsheet from every receipt. But it’s just my businesses are so big now, it really doesn't even do what it needs to do. It’s got so buggy and so many glitches. I may be running away from it because I had a lot of issues. My system crash in the middle of it. But it creates good reports and I’ve always liked it.

My accountant had a similar program like Neat and he said some of his customers were using Neat. I thought it would be adequate for my company but I'm finding out not so much. I needed it for a filing system. I thought that was unique and I wanted to go paperless, which I haven't been able to do because the storage in Neat is sporadic and it's losing documents so I haven't been able to get rid of any of my paperwork. We've reached out to Neat and we have numerous amount of numbers for our correspondence.

I bought the Neat Desktop about 6 years ago. The software worked fine until recently and I got the same message many have gotten (Neat has stopped working) and the software closes. My problem is I have many receipts scanned for the purpose of doing taxes from 2017 and now I can't open the application or the files I have scanned. The receipts have been destroyed after the scans and I am freaking. Does anyone know a way to open the files? That is all I really need and I can move on. Will the paid version of Neat's software be able to open the files?

I've had The Neat for years and then I had a little problem with it where I've been slotted out and lost all my documentation when the state wanted to see it. So, I called up and I got a wonderful girl. She worked with me for three weeks to get my stuff straightened out. She was wonderful, very polite, very knowledgeable and got all my stuff over into the new application. I run for the DMV on PA and we log all of our paperwork for the file transfer. So, I get my workers to go into the Neat system after everything’s done and put all stuff. We run everything through the Neat to go into the Cloud, so if we ever have a question, we can go back and look something up. I've experienced good benefits using The NeatDesk because if something happens, we have everything right there that we can just access. I'd tell others that purchasing The NeatDesk is a good thing to do and it's great for business. My experience with The Neat Company was wonderful.

When I opened my business a few years ago, I got bombarded with emails and flyers about what I can use for it. Because I'm completely unorganized, an accountant’s form of organization is boxes of paper. I file all my own stuff and I used to have all paper and pen. But the quicker I can snap a picture of something I don’t have to worry about losing, the better. So, I got Neat and all I do is take pictures for what it's from, either business expense or paying other people or invoicing.

Horrendous experience! Used Neat for 6 years with no issues. Then one day... Part of my db files were missing. Good thing I had Carbonite back up? Hell no!! The Neat tech could not restore my files from my Carbonite back up. He said I should have used the Neat Cloud. Lost 3,800+ documents used for clients tax prep. Total disaster. CAUTION: DO NOT USE NEAT!!! Get a scanner that saves directly to pdf files so you can easily retrieve from any cloud back-up. NEAT is costing me thousands as I need to contact clients and bother them to send 3 years of tax documents so I can rebuild the required back up. Going to use ScanSnap ix500. I would give a negative 20 stars if available.

Really disappointed to have to change to the Cloud account. Now the cloud version of app is cumbersome to use. I still prefer the functions of the desktop version but it seems the company doesn't care to update that anymore. The desktop version has more useful functions, visible options, is more responsive and better overall ease of use.

Neat Desktop - I bought this a few years ago. I didn't use it much. I hooked it up and started using it and love it! I had to call Customer Service and they were a great help! I use it daily now and really enjoy it! Thanks NEAT!!!

Made the move to cloud and it was really cumbersome. I ended up in a chat with IT and they had to take control of my laptop to complete the transfer of data. I like the new system, although the verification of receipts is slow.

I can’t even use my Neat scanner anymore all because they’re charging for everything now. I don’t even need the services. Sometimes I just need a basic scanner. We’ve had this scanner for a while and I was never required to use the services before until now. Disappointed. Throwing mine away.

I do not like vs 5 as well as the previous version. This version takes longer to process the receipts, there is no "tool" item to edit the vendors, credit cards or accounts. Very dissatisfied with this version.

Receipt images do not appear. Receipts often go to the wrong category. No way to alphabetize contact list. Often have log on twice. Customer support if you can reach them is fair at best. The NEAT premiss, potential and promise are just what I need. It is unfortunate that the results do not equal them. I probably would not recommend the product to others.

I purchased this equipment about 2 1/2 years ago. Initially, it worked (after a fashion). I used it to scan business cards. It would mis-read cards and I had to check each one to make corrections, if needed. It wouldn't work this year and I called in and was told this equipment is outdated and I would need a subscription/update for assistance. I don't need the Cloud or a subscription. I simply need to scan cards to my computer. The service tech sent me the application and driver (which will not load on my Mac) and said that is all he can help me with. So I have equipment that I paid about $300 for, used for approx 6 months of the last two years and it is now extinct. Not happy...

Neat is a very good product but I would like it if you didn't have to pay to use the cloud to use it. We are on a fix income but love the software. I loved version 5.7. I use the software a lot. The software is pretty easy to use.

Processing over cloud is much slower than old version that process on customer's PC even with a average CPU like AMD FX4100. I already complained to them about it. They didn't give me good answer. They said I could scan files to my PC instead of Neat. That is ridiculous!!! The point of Neat is the organization, easy access to files. They don't have an option to allow users to use their own PC. But they cut corners not buy more computers on the cloud. It is so simple, just add a option to use customer's pc to process files then sync to cloud. It should be much faster.

I was an early NEAT customer. Used it every week to keep all my receipts and tax records. Had a problem with the scanner and NEAT support was great and assisted me in getting the problem solved. Fast forward many years and suddenly without warning I get a notice that I can no longer use their product unless I pay $125/year ransom and put all of my data on their “cloud”. If I didn’t want to do that, I could keep using the software I already owned, but it would no longer be supported or improved. (Which means that when Microsoft or Apple release a new operating system it won’t be guaranteed to run on it.)

I like the concept of the Neat Company. What I didn't like was having to pay for the Cloud storage. I just wanted to use my computer. I found it difficult to retrieve my files from the Cloud, but finally accomplished it and have not used this expensive equipment since. Wish I could return it but I know it's been too long since I purchased it from Staples.

Neat needs to make better scanners that work. Paper receipts consistently get stuck in them halfway through. The Smart Phone process works better. Neat still owes me a $106.00 refund. Where is it? I have been owed this for almost three weeks!

In today's day and age why is it that I should have to make phone call to Neat in order to get the latest software for my scanner? I have a NM-1000 (S/N:CN0987100004) and I just bought a new laptop with Win10/64-bit and thus need the driver and the scanner software. Can't be downloaded from Neat for some reason. I know this is a legacy device but why make it so difficult. I'm sitting over in Europe now for 5 months and they ask me to call their support line in the USA to get this. And I thought I should be able to download and get going right away to scan some docs here in a hurry. Apparently not with Neat!

I have two Neat desktop scanners. After they were purchased I was advised that they are no longer supporting the legacy software as they have migrated to cloud-based. I had no intention of paying $10-$25 per month for the privilege of storing my scanned PDFs on the cloud. When I reached out to Neat support I was told that they would allow me to download legacy software and I was directed to a webpage with information how to do that. After over an hour of reading every blog every article every instruction I am not well-versed on how to do it, unfortunately there is no link to the drivers so they can’t be downloaded. They wasted my money, they wasted my time, and they insulted my intelligence.

The new software lacks functionality that the legacy software provided. I call, and they lead me to believe that they will add it, but doesn't happen. Service techs aren't always friendly and certainly not sympathetic to my cause. The functionality versus the price is poor. I'm currently looking for an alternative. I do not recommend neat.

I needed to scan stuff for my work. I bought a NeatDesk at Office Depot. I use it daily for scanning and I like that I can also find stuff faster with it.

My husband and I are in a construction business. We're looking to get rid of all our receipts and the previous method I had was a lot of mess, a lot of envelopes or folders, and a lot of receipts that disappear because the heat makes the receipts' coloring disappear. We upgraded to the NeatDesk which I use weekly. With the new method, I scan, shred, bring it to the recycling center, and I can get rid of all the paper and organize a lot better with the Cloud, so my homebase office is nice. The NeatCloud is great because I can access everything without having to be anywhere. I cataloged everything from invoices to receipts to statements and I’m also linking it to QuickBooks online.

I've been a member of The Neat Company for at least eight years. I have had three different machines over the years and I love the products. I had two corporations and I keep a lot of papers from corporations. I keep all my papers in there and when I moved to a new location, I decided to use it. I love the filing system and I know you can do it in other ways, but I found it very convenient. It is an excellent place to save your children's papers. When they do drawings, you can put it in there and you don't have to keep it and store things. It is a great way of storing and cataloging your own life history, as well as keeping all your bills and checks so that you can store them for a year and then store them for a lifetime if you wanted to.

While trying to inquire about upgrading to a newer version no one I spoke with had any knowledge of how to update from a "legacy, Ver. 5.7" to the newer software version. Everyone was too busy trying to sell rather than support me in my questions. I made three different contacts with the same result. I was promised some steps to follow to research the process but those links either did not work or kept sending me back to calling.

The original software Ver. 5.7 I have found to be very problematic. It is extremely useful in maintaining records, but is slow and crashes a lot. Some of this may be due to a corrupted database that I have lived with for several years. (I have been using Neat for about 10 years and have over 11,500 receipts on file.) I am now upgrading--or attempting to upgrade--to Neat for the Cloud and having tremendous problems--most of which are due to the corrupted database. I believe only a few records are corrupted, but Neat does not see to have software to repair the database like Microsoft does with a program offered with Outlook to remove errors and reindex the Outlook database.

I had to have a scanner and I have the NeatDesk. We use it almost everyday and I use almost every features of it including the NeatCloud for my personal business thing. I’m getting a lot of my things put in the Cloud, my family things, history and so forth, and I don’t have to worry about those file drawers anymore. I’ve got scans of stuff in there now that I never dreamed I could have so much space on paper. NeatCloud helps me keep organized making it very easy to find my things. The help that goes with it is wonderful, too.

I use NeatDesk around tax time and maybe once a year when grabbing all my receipts and putting them in there, instead of stuff being all over the place. I could usually find what I'm looking for as long as I know what to put in the "search." It’s also like having an email with 3,000 unread emails and I'm throwing away some of the paper like it's someone’s email. I'ved had it for quite some time and then everything went south when they did an upgrade. I must have spent two hours on the phone with them trying to get the upgrade done. They were telling me that I have to buy a new Neat system, but I’ve become accustomed to the old system. Now, since I've had the new one, it's simply horrible to look for certain things and trying to figure out a way to get it to work especially right on tax time. Also, figuring out the way that the format is now just totally confuses me and I don’t know how to use it to its most effectiveness.

When this company started the scanner and data was all in one. They moved to a cloud monthly service. At that point the desktop data was no longer service. Do not buy. You will regret it. The scanner is great, the software is absolutely horrible.

I like The Neat Company. I’ve tried to switch to other scanners and other things, and they just don’t work, so I keep going back. I’ve been using a NeatDesk for years and use it every day ‘cause I keep up on things. I use the receipt capture and the printer from the report and it’s pretty awesome. I used to record them in a box which was a lot harder. With the NeatDesk I can keep records and then actually give them to my accountant. Then, she just has to figure out what comments to put there and numbers them. It's a lot easier. The NeatDesk works real well and I definitely recommend it.

I needed a Neat Scanner for my personal business. I use my NeatDesk everyday, and I like every feature of it. I also use the Neat Cloud and it is very good. I'd recommend the Neat Company.

I’m in the funeral home business and I needed the Neat for closet space, and I was also doing income taxes at one time. I was doing two different things and I would have to have something clever. I’m trying to eliminate filing cabinets and I’m trying to learn how to organize myself, baby steps. I’m just learning how to get in the Neat and do something, but some things are wrong in Neat. I did it and it was my fault, so now I’m trying to go on tutorials, get tutorials and look at tutorials. I got everything set up wrong in Neat. I got a bunch of stuff set up and a bunch of stuff I gotta pull back and pull up. I try to get on NeatDesk every day and I’m trying to learn on how to put the files and stuff and in case IRS comes and calls me, I can at least send down reports.

While I was in Afghanistan, with Neat I could scan documents and it went straight PDF to the computer. Way back then, it was pretty hard and Neat makes it a lot simpler to track things and file. We need it every day to keep personal records and I use the scanner the most. I also use it to scan business cards, but I haven't been using that because there are other applications out there that are better.

The Neat Company helped me out pretty well. It took the place of paper hold file folders. I have had them for 10 years. I started out with NeatReceipts and moved up to a new program. Every receipt goes in there. The last few times that I've called them because I've had my computer in for repair and they have lost the data, and I honestly did not realize it was being saved to the cloud. It's like, "Oh, my gosh. You got my files back." Now that I know that I'm saving it to the cloud, I have this one year program that they gave free when you got the new software, and I renewed it. They have been excellent.

I’ve had Neat products for over five years. I have a business and I have documentation that I needed to manage. At this point, I only use it to scan and save documentation which I do a lot sometimes. While I have less paperwork to carry since using it, I missed the update and I have had trouble whenever things were updated. My systems are all older and so it has been a bit of struggle. If notifications were sent out, I missed them.

I had a real pleasant experience both Melvin and the First Lady seemed to bend over backward to help me. I am hard hearing which makes it difficult to understand on the phone but they were very patient while helping me. Thanks for getting me with the people that care. I am wounded veteran and am trying to help other vets needing help.

We’ve been using The Neat Company for six years. We had the smaller product years ago, then last year we upgraded to the Desk and the Cloud. We use it to do the forecast receipts for our business. It’s good to have all the receipts in one spot to be able to run the reports for our accountant. Using the Cloud is good because then we can do it from any place. If I needed to work from home, I could still look at stuff. The Cloud itself has been our favorite part and is the best.

I called this company to get technical support with the installation of a supported product online. I downloaded the drivers and as an IT person I have never experienced such difficulty getting some very basic questions about the installation. They will not let you speak with anybody unless you can verify the email you set up with, and will not help you recover it. I was working for a technologically challenged client and found this quite difficult considering the price point of the product.