The Neat Company Reviews

I signed up for their free trial and attempted to cancel but was still charged. The cancelation process was confusing and although I thought I canceled I did not. The company would not refund me. The product is inferior to their old product so they need to resort to deceptive marketing and hope you forget to cancel. Find an alternative. Do you really want all your transaction information scanned to the cloud anyway? Probably not.

We purchased two Neat scanners, the small portable one and a desktop one. These were NOT cheap by any means. Now I basically have TWO scanners that are useless and wasted several hundred dollars. How can NEAT ethically now require us to also pay for a cloud service? We got a new computer and now there is nowhere to download the "Legacy" software. The new computer doesn't have a disk drive to install from a cd. So now we are forced to either pay for a cloud service that we neither want nor need OR we have to purchase an external cd drive. This is a scam. It is highly unethical to change the terms of the products we originally purchased. It's all about greed as far as I am concerned.

I have a Neat Scanner I had purchased a couple of years ago. Neat forces you to set up a cloud account just so you can install the scanner on a new PC. There were several major issues and various problems with installing the Neat Scanner driver on to my new Windows 10 PC. After several attempts, I was unable to get my scanner to work or to sync accounts from Neat Cloud onto my new PC. Immediately following installing Neat scanner driver, my new PC crashed completely and I had to take it in for repair. I ended up having to do a factory reset, which means I lost all my files and I was without my computer for a while. When I did get my PC back, I was unable to get the Neat Scanner to work with my Windows 10 computer. I did not want or use the Neat Cloud Service. I only wished to be able to use the existing scanner that I had already paid for. I have year’s worth of documents and receipts in the Neat database. I found it really useful.

I signed up for Consumer Affairs just so I could slam NEAT for its business practice. They exhibited at a legal trade show that my company produces, so I bought their basic scanner product for my personal business receipts. A year or two later, the scanner stopped working because they switched to a SaaS model, requiring me to pay for a software subscription. That is complete BS and I would NEVER do business with a company that does this.

I'm a truck driver and Neat helped me keep track of maintenance and expenses. When I'm out on the road, I gather all these receipts. I used to scan those receipts on the Neat scanner but I noticed that it never gave me the correct detail and sometimes, it gave a different date. It also didn't give me the taxes. It just randomly chose numbers and was not working properly. So I needed to manually separate taxes. Then, if I was scanning something that was 3" by 3" and I put it in the system to try to make a copy of it, it would blow it up to 8" by 11". It was distorted and it was not what I want. It was a hassle, too.

Neat Receipts software and scanner was my favorite tool. Saved me hours of time. I recommended it to all friends and family. NOW, the software will not even open and let me use it without setting up an online account, paying for updated software, and allowing Neat to 'save' all my data on its allegedly secure servers. My product is now USELESS. I want a refund or fully updated software I can use offline, privately, to scan MY data and MY receipts.

I have been using the Neat Desktop Scanner for several years without any problems and I loved it. It was so efficient and easy to use, both for storage of information and printing out reports. Now, all of a sudden my computer says it is not connected or the driver is missing. I am not sure how I found a techie company (not sure because I have been online with them for the last 18 hours and am lucky to remember my name.) Thank goodness all of my folders and information had been synced to the cloud, because at one point they had lost all of the folders and their contents. I had to tell them that everything had been saved to the cloud.

Scanning a PDF results in huge files (4 meg compared to Epson scanner 8 kb, same 2 pages scanned). Have not found a way to lower the DPI setting. I've submitted questions to the forum, but they don't show up. Would like to reduce the size of the files to something manageable. But if not, I'll stick with my Epson.

Case #**: "Loss to Legacy Program and Inoperative Scanner Driver". Look to your Salesforce cases. I have fully documented my problem there. The most deplorable situation is Neat's bait and switch business practice that sold us a Windows-based package and pulled the rug out from all of their customers for an inferior cloud service for a very expensive monthly/annual subscription.

As a long-time user of Legacy Neat program, I recently had to replace my computer, which was not connected to the Internet. I was very disappointed to find that Legacy Neat has been discontinued in favor of a watered-down Cloud-based version of the software, supplemented by subscriptions to Cloud storage. The need to upgrade programs is understandable when purchasing a new computer. However, other programs I have had to upgrade have involved a simple download, followed by a straight-forward process of migrating data from one computer to another. Attempting to get the same transition completed with Neat has felt like an effort in wasted time and frustration, especially since, throughout the process, tech support seems to be getting only more difficult to obtain.

Having a problem with the software, I have the software and when we start up the scanner it says I need the software. No problem, I understand that we have glitches in our systems... But good luck trying to get in touch with a human being and getting a little support. The support is a computer and it asks you questions - no biggie, but "the computer" does not understand or doesn't recognize my email or phone number. We will throw this thing away and buy something with a little better support. This is not our first issue by the way but were finally done - would not recommend to anyone.

I had to go from the legacy system to the new cloud-based system, and I had some trouble migrating my old data over but the Neat representative helped me with that and got it done. I’m still learning the new one but I like the legacy better. I’ve had the NeatDesk system for several years. My wife gave it to me for a present on Christmas and I’ve used it for three or four years. I use it nearly every day and use it as a filing system. I read everything in as a document and I got my file set up so every company that I do business with has a file, and then I store it in their folder and hope I never have to look at it again. It works fine. I was self-taught and got into it and started using it. I liked it so I used it that way. And then all of a sudden, one day, it wouldn’t work and they changed over. It works okay as far as I’m concerned.

I’ve had Neat since 1999 and then I had to use a new computer. I went from Windows 7 to Windows 10 and lost my software. I was trying to bring out my Neat again and that’s when I needed help. I don’t understand why I have two different icons for Neat on my desktop and I got an email about a webinar and I plan on doing that. Over the years, I've used my NeatDesk several times a month. I’m monitoring the bills that I pay and certain tax forms and receipts. I also put business cards in it. Neat is a great tool.

My software has been acting up and I am not able to scan and send. I have to go through multiple steps to do so. Set up a request online to ask for tech support to call. No one has returned my call. I have paid for one year's Priority subscription.

My boss had NeatDesk at home and he brought it here into the office. We have all these records lying around in boxes and it is the perfect way to scan them in and have them readily available without going into the dungeon and getting the dirty files. But Neat should make the installation instructions clearer for people like me that are not quite as adept at things like this. It took two tech cases before I was able to use the machine. Initially, I had an issue with downloading the software to my computer. A nice girl helped me to do that but when I tried to operate the system, it told me that the scanner's driver didn't download so I made another case.

I am never one to complain let alone on a public forum such as this but that being said I had to make my story public to keep other people from falling into the same trap. Last year we bought a Near Scanner ND-1000 (a newer version) for the purposes of scanning in receipts & bills. We got one year’s worth of taxes out of it. I have been scanning in receipts throughout the year no problems. (Aside from the usual slowness, paper jams & the system shutting down randomly) A couple of weeks ago I tried to log into our account and was unable to unless I pay a subscription to Neat. I do not want my personal documents on the cloud. I do not feel safe doing that. It will not let me out of the home page. The only option given to me is to pay to subscribe. When we purchased the scanner last year ($350) we were told that the beauty of it was that you just plugged it in and it was ready to use.

I use Neat every day. I use NeatDesk’s feature to organize all my receipts and business cards. It is a thousand percent better than the previous method I had and it will continue to work for me. I’ve scanned through NeatCloud but I haven’t had time since I’ve been putting information into Neat. I found the initial setup a little confusing between NeatCloud and the Neat software that resides on the computer. And while it’s nice to have all of your information backed up on the cloud, the cloud can be hacked as I’ve read in the news.

I’ve used Neat for about five years but my computer had been hacked and it took them a while to get all my files back and get them all transferred to the cloud. In the beginning, it took me forever to try to get anybody to address that situation. I would be on the phone for about 20 minutes on hold then all of a sudden, I would be told that they were busy and to call back. I spent close to a hundred hours of trying to reach them. But the last guy, Lance, was very good. He called back when he said he would, stayed with me, and worked on it. A couple of the other ones that I talked to didn’t call back when they said they would, then I had to do it all over again.

Our experience with The Neat Company started with NeatReceipts for a general organization of receipts. We pay way too many bills so we’ve got invoices everywhere and receipts floating around. We can never find what we need and we never had a scanner so I found one and bought it two weeks ago. We got our account up for five days now and we already used it to scan a receipt while we were at a business lunch. We're using NeatDesk daily starting with the reports and it's way better than our previous process. I’m frustrating everybody at the moment because I want to use it for everything. It’s going to be great.

I purchased a Neat Scanner 3 years ago and spent $350. Always had issues with the this product. I purchased a new computer and tried connecting to the Neat Scanner. Long story it will not connect to new HP computer. I have tried chat, opening ticket, calling etc. Nobody there, nothing. This is a scam.

I have used the Neat Desk scanner for the past 4 years, The scanner has never worked very well. Most of the time it jams and will not feed unless I push it through with my hand. Now they upgraded the software and the scanner will not work at all. The images are not even readable. I called support and they say that there is a software issue about image quality. I would not recommend doing business with this company. Their support is useless. I was told that the scanner is no good anymore and that I have to replace it after 4 years of use. I asked if the scanner has any improvements in the past 4 years and she said that it has not and it is the same machine. Even from the beginning to get any support has been very difficult. Now they force you to buy the cloud service and the software is no longer available to open unless you buy the cloud service. I do not like the upgrade's software. Bad idea.

I just purchased a desk scanner and was told all of the wonderful things about it. I was not told, nor could I find any information that clearly set forth the scanner and its functions. I was not told nor could I find information that this Legacy Software v. 5.7 was what I needed to install to use Neat the way I need to. The company should stand behind its products and make the software available. At least I would have a chance at not losing my money purchasing a product that I cannot use. Make it download at your own risk or something but don't just take it away. I cannot afford to do this again.

I bought the ND1000 brand new several years ago for about $350.00. There was a bit of a learning curve and it was a bit slow but overall I really liked it. Every once in a while it wouldn't want to work for me by indicating a non-existent paper jam. Usually, if I turned it off and rebooted computer (several attempts) it would start working again. It was a pain but resolvable. Then, about 1.5 years ago, the dreaded false paper jam locked the Neat up again. No amount of reboots, cleaning, unplugging, or disassembly would allow it to work properly. Since I know it will scan flawlessly if the software would allow it, it annoys me that today I am taking it to the electronic graveyard.

We had looked through three different softwares that are attuned for handling the expenses for businesses and we ended up deciding on Neat. We use their digital database quite a bit. We typically go in about once a month and we keep all of our receipts there. We do that so we’d have the reference if we need to go back to something and it tries to auto fill in all the details of the receipts which makes it easier for us to search them.

NEATCONNECT - I spent a total of 2.5 hours between 50 minutes on hold and the rest talking to a supervisor and regular support. My firmware is out of date and cannot be updated through a MAC. I was told to borrow a Windows PC!!! I cannot add Cloud destinations like Dropbox. All support is through the Phillippines!!! There is no place, apparently no technicians where I can go or send the device to be updated. The Company will not exchange for a different device because they don't know if the current firmware is up to date. DO NOT PURCHASE!!!

I purchased my NeatDesk ND-1000 for $498.00 2 years ago, hard drive failure caused me to have to reload my OS. I cannot locate my install disk. After hours of broken links on their website promising "legacy" software downloads, I called them directly for a link. I cannot legally have my files online due to a consulting job for a government agency and my contract that strictly forbids cloud accounts. Regardless, I refuse to pay an additional fee to use MY OWN HARDWARE! I went all over the web, read their legacy policy that says I can get a download. Only to follow yet, ANOTHER BROKEN LINK!!! This is beyond ridiculous. I've wasted HOURS just trying to get a copy of the software that I already own. I KNOW someone in this company has a copy of this dang software! I will never recommend this product again if they can't resolve this simple issue.

After downloading MAC OS High Sierra 10.13.2, my Neat scanner quit working. I was using a scanner that did not require a monthly/annual fee. I tried contacting NEAT via email and phone. The email they responded back to me with had a link and instructions for taking care of the problem. However, when clicking on the link, I get a screen that pops up stating this is not supported by Apple. I tried calling the phone number in the email, but no chance to speak to a live person, only get an electronic response that does not help me at all. I am not interested in the fee paid version. Only interested in the free version. So frustrating trying to get hold of a live person. Really liked the scanner, but the customer support I need to solve this problem is not there.

I purchased a Neat scanner 3 or 4 years ago. I have been using the scanner on an old computer. I purchased a new computer, but I cannot find the disc containing the software. When searching I find that Neat is no longer providing the software for a computer and that you must purchase a subscription. I contacted the company asking for the old program to download. I am not asking them for support, just the old program. My experience with the chat service was terrible. I was basically told that there is no access to the old program and that I must purchase the subscription. They use the term 'Legacy'. Keep in mind that I own the most up to date version of the Neat ND1000 scanner. I must have purchased the scanner just prior to this change.

I purchased my NeatDesk 1000 for $500.00 3 years ago, now I needed a new Hard drive and can't find the install disk. I called the company and offered to buy a new install disk. I don't want my files online. PERIOD... Plus why should I pay a monthly fee to use the hardware I bought. I have told so many people about this product in the last 3 years. They should pay me advertising fees. I went all over the web, read their legacy policy that says I can get a download. Irish said she would send the request to management and they would e-mail me a download. We owners of this hardware should not be extorted for monthly fees if we don't need tech support and online storage. I already paid 5X the cost of a regular scanner.

Scanner works ok. Great that it scans both sides at once and quality is good. Software is a joke. Poorly organized and looks like a grade school project. Supposed to categorize automatically but it is hit or miss. Recently they dropped support for the current version and now are ransoming the data you have in their application at hundreds of dollars a year. Do not buy this ransomware. You are better off scanning things manually and putting them in folders. I was satisfied with the service at first but the more I used it the less I liked it.

Warning Don’t Trust NEAT with your data. I purchased my Desktop Scanner (ND-1000) with the understanding that my Data would be stored on my PC. I do not use the Cloud. Two months ago my software locked up, now I can’t get to my records to prepare my taxes. Like a lot of companies NEAT has opted to disconnect with their customers by dropping telephone customer service agents opting for an automated operator that puts you in an endless Do-Loop with no one to talk to. Responses to my Email, the company says I have to Download my data to PDF’s using a program they supply, then upload the PDF’s to their cloud, even if I trusted Neat this would take a very long time, I am a business. Neat has lost my trust in the way they have responded to my complaints. I’ll just Go back to a manual system. I WILL NEVER TRUST THEM AGAIN, I recommend you do the same. If you agree share this with your friends.

I’ve been using Neat software for eight years and I have been a legacy user which is their older version, a Windows-based program. They made a change a couple of years ago to the cloud-based system and I had been resistant to changing and making the move over to it because what I have was working fine and I didn’t want the yearly subscription. But then, technology was changing and there was going to be a timeframe then I had to do the data migration in or I would not be able to migrate. So, I decided to go ahead and did it. In the process of doing it, part of it wasn’t smooth but it got down to the last 25%. Then I started having some problems so I contacted Neat and talked to them about it.

I have been a legacy user since the product came out. However, I bought a new Mac and made the switch to the iCloud version. I was on hold with Chat forever (never picked up) and then had to wait on hold forever. I was told 'the software' cannot do that... The next day was same experience, and then the next day I found Rodrigo. He was EXTREMELY helpful and walked me through everything I needed to do to switch and he even checked back in with me the next day.

I bought a Neat Scanner to manage all my receipts and documents. I've had trouble from the beginning. After a year now, I'm giving up on it. It's a piece of junk. The software closes down for no reason. Sometimes I can run about 50 documents thru before it closes itself, sometimes, I have to restart it a dozen times before it will let me scan in 3 or 4 documents - then it shuts down again. It's pretty much useless. I've never been able to reach a human for support, nor have I been able to contact support via email. This company claims to have support if I purchase a monthly program from them, but after the sorry performance I've had with this machine, there is no way I'll give them another penny. And I will never buy another NEAT product. I see in other reviews where the company will say sorry for the problem but you can find answers on our website. This is not true. The answers I need are not available - neither is a human.

The concept behind the NeatDesk is a good one, however the execution and customer service (or lack thereof) is TERRIBLE. I literally never written a review online nor submitted a complaint to a Consumer Affairs company before. But as I wait here for a call from customer service that I'm sure will never come and find myself seven calls in myself trying to once again reach them while consistently receiving a message that says they have a high call volume and to call back later and am then disconnected from the call, I'm at my wit's end.

I do not use your hardware any longer due to the fact of poor customer support and software support. I quit using it some time ago because of your poor policies towards customers who have purchased hardware from your company. So many of us have either gone paperless with the great support from Apple and other leading companies, and so there is really no use for your product any longer and I do not think it will be in the future. With this Email that your company is sending out further explains why I and so many others have gone down other roads to get away from your poor support towards your customers. You should really take a look at how your company rates to others, maybe then you might think of changing the way you do business and treat your customers. And this will go on websites to further help others get away from your company or keep others from buying if possible.

I had the older Neat software and scanner, so all scans were stored on a local network device. I did not want to store my documents in the cloud to ensure privacy. After upgrading, my scanner would not work, and I found out that this "older version" is not considered legacy with no support. Since I did not want to use a cloud solution, I dumped Neat and went to ScanSnap and Evernote software so I can keep scanning to a local network storage device. Not so Neat.

Neat is a great company and I like them. I was given a Neat scanner for Christmas a couple of years ago. I use the NeatDesk weekly and it gives me a way of getting back to my receipts which I needed. The reps were very helpful when I had trouble. I had a little problem with my old software that wasn’t keeping up. But when I updated it, it has been working fine.

Have been a NEAT Legacy customer for about 6 years and had no issues with it. When I upgraded hardware in November 2017, switched over to the CLOUD based. What a mistake! After about a week sync-ing from Legacy v5.7, and missing much of the data, it was time to try the cloud-based version. It FLAT OUT SUCKS! Have spent hours and hours on phone with tech support as my Neat Desk ND-1000 will not scan anything into the cloud software. It IS connected, as I am able to "scan" from the software button, as well as calibrate. Just will not take the document. Also tried connecting and using my HP OJ Pro 6900 series and same thing... recognized the hardware, but will not accept anything to be scanned into the cloud software.

I do a lot of paperwork and I use my NeatDesk at least a couple of times a month. I’ve had it for a couple of years, and I use all its filing systems and I scan receipts and business cards. I contacted their customer service once and although they were in the Philippines, they were okay and they were able to fix the issue.

I'm using this scanner on a daily basis because my employer purchased it before I was hired. When the scanner works, it works great. However, at least once or twice a week and ESPECIALLY after software updates, this scanner simply does not do what it's supposed to. The user of this scanner should plan on spending A LOT of time troubleshooting the device, turning it on and off, restarting their computer, and using every possible work-around to get this thing to do what it's supposed to. If I wasn't stuck with it, I would never choose this scanner. Customer service for this company is non-existent if you don't purchase the cloud storage, which I refuse to do now that I've had the experience of using the scanner and trying to get ahold of a real, live person to help me troubleshoot it (I never did talk to a real person). Save your money and your sanity and go with another product.

I’ve had the NeatDesk for 10 years and I've been using it all the time. I have a business and I run everything that I’ve done through the entire year on the NeatDesk. I prefer to keep everything locally on my hard drives. And, there’s no fee for it. Most of everything that I do is scanning receipts. Once a year I finalize reports on my expenses. They have changed some things that I don’t like. The tech support used to be free. They want me to pay for cloud services and other services that I don’t need. And I already talked to somebody about it. I recently purchased a cleaning kit, and they sent me the wrong one and supposedly, the new one is on the way, but I haven’t gotten an email about it and I'm still waiting.

I am constantly having issues with their program. They send update drivers and the latest prevent me from saving the image of the receipts. Although they are visible before they are saved. But the main issue is their customer support. I have tried for days and hours to call and keep getting the message "we are experiencing high call volume... please call back." Then they hang up. I even bought a $119 yearly "membership" that the sales person said that I was guaranteed a number that tech support would answer. Same response on the phone. Just awful. I am stuck and don't know what to do to fix this issue. I even emailed them and no response. I have a business to run and can't get a hold of the company by phone or email.

This company apparently is doing everything they can to maximize income, even making their products unusable. We had stored years of receipts in an old Neat system, I can still see the documents out there, but we felt it was time to upgrade. Unfortunately the folks in charge of product development at NEAT made that impossible. I have a new NeatConnect sitting on my desk, a purchase made a year ago that was made with the idea that we would replace our old infrastructure. I simply want to use it with the same database I had installed years ago with a new scanner.

I purchased a neat system from Sam's Club a few years ago and after purchasing and using for a few days to store some receipts and tried to use again and was informed that a fee was required. I paid good money for a useless scanner. Why would anyone want to pay to use something they purchased. They are collecting money like this is a lease. All I wanted to do was store on my PC receipts. Not to lease space and software. This company is a real scam.

My NeatDesk can make more than one continuous copies if I need to scan versus one at a time. I use it every day, and it has been able to keep track of all my expenses. I've been managing my finances and also my taxes with it. Everything is organized now. I just pull up whatever I want to look up. I have the different areas. I also use the Neat Cloud on-the-go which I also have on my laptop computer. Neat has helped me tremendously. And if I have a problem, they've been excellent.

The Neat Company's technical support was very nice. They helped me straighten out the legacy software. I've been using the NeatDesk since 2011. And when I was still working, I used it often. Now, I use it twice or three times a year to get ready for taxes. The NeatDesk is a positive thing because it allows you to organize, forwards all your receipts in separate folders to you, and then allows you to print a report if you're using it for taxes. But if people are buying Neat's product, then they should be able to utilize it without having to pay for the Cloud. Not everybody wants to be on the Cloud, and the software is forcing you to go to the Cloud and have a yearly subscription. And to a certain extent, the Cloud is required in order to use the scanner. As long as the legacy software continues to work, and of course, it doesn't work as functional as it used to, it's not necessary.

I have been an avid user of The Neat scanner for about 5 years and at beginning I loved my Neat (Scanner ND1000) scanning capabilities. I scan about 3000+ receipts per year and numerous business cards. I have had issues in the past and I have had great difficulty with getting support from Neat. It seems as though you have to pay a ransom to Neat to provide any support.

I had a lot of documents that I needed to be scanned. So, I knew I needed a Neat scanner. I’ve been using NeatDesk for the last four years and I use it weekly, mostly to scan receipts and save them. And now, I have electronic copies of my documents. Neat needs to have better and readily accessible customer service representatives, though.

I go to great lengths to write detailed descriptions for receipts that I enter only to see what I wrote disappear. I've contacted support and have been ignored. This has happened many times over the years I've had my Neat scanner and it's getting old. I'm ready to toss it!

I bought a Neat scanner to be able to file everything away and not have so much paperwork. I use it for scanning once a week just to catch up on things and keep everything filed away. I am definitely more organized now. It's good and I've already told my friends they should get it.

I have used the Neat Scanner and Neat software since 2008, and it's been mostly a good experience (the scanner has always been a little slow and finicky, but I got my work done). Then Neat decided they needed to make more money by not supporting the legacy software and forcing users to "upgrade" to their cloud-based service.

I was very meticulous on my recordkeeping and it was a burden to do it manually. Being able to scan things and capture the data on emails were the business issues that were such a bad thing with me and my wife, and the Neat Scanner was useful for that. I use it when I reconcile my receipts about three times a week but in between it the reconciliations are lacking when the basket gets a little full and I scan a bunch of receipts. I use Neat for capturing sales tax information for both good businesses and for our general inspection of our individual taxes. I have been heavily involved with non-profit charitable organizations, so I also used it to track expenses associated loss and I like it because I can scan any records and I don’t have to have boxes of papers in my hands.

My husband has an insurance agency and I have my own business. I take care of all the taxes and I knew that I got to do something. So, we got the NeatDesk and we have one at home plus another at his office. I have the Neat system for so long and I've had to update it twice. Then I had an external storage where I've stored all of my husband's business things in one area and that crashed. All my Neat stuff was on there and I lost all of them. Thankfully, I still have my old computer. Then I got a new computer and when I had to put the disc in to reload my Neat program, it was that original version. Now I can't go to the website, plug in that key, and upload the program that I previously had. So they should relook that, improve its accessibility, and make their process smoother.

It had been six years since I used a Neat scanner to be able to scan documents that I've had that weren't accessible online. I use my computer excessively and I don't like having paper copies of things. So I used Neat for digital filing purposes. However, the computer where I had the software and the program on had gotten damaged. I cracked the screen and I didn't have access to any of the data. So, using my wife's computer, I thought I could download a sample free copy to use temporarily. I only needed it for a day and when I got my computer back I canceled it. Overall, it was a really good product and I had used it while I was working. But I'm not working anymore so I no longer have to save on the Neat that I had before.

I've used Neat just about as long as they have had the product. Scanning is 80% of how I use it with the NeatDesk scanner. My wife has her own pottery business, so we scan all of that stuff in and keep it separate. I’m an independent consultant, so I put all of those business travels by trip. Then, we put our tax information. I don't have file folders in my desk anymore. So, everything goes in there. Doesn't matter what it is, it gets scanned in. I also like and use daily their new functionality of emailing. It is a big plus because I used to have to save things as PDF, and then import them in. In the Legacy version, I could just email them in.

Neat is a good way to go paperless. We use it all the time for my company. We have a QC station, which is constantly needing whatever has been quality-controlled. And as proof that it has been quality controlled, it gets signed and dated. We don't want to just have cabinets and cabinets of paper. So, we use Neat system to store everything into the Cloud drive. As far as on our shipping end, shipping clerks will take whatever packing list it is. They'll attach the tracking number of the order, and they'll scan it in for keepsake purposes, because we have to keep a record of orders for at least a year. So, that's where Neat system come into play. I can now just dispose a bunch of papers for a year instead of keeping them.

I'm in the film business. I keep everything sorted by film and it's nice to keep track of those things with NeatDesk. I use it for scanning and recordkeeping everyday and in terms of efficiency, it has really helped a lot. It makes things a lot easier than having to pull things out of filing cabinets. But something happened and now I'm trying to restore my files. I'm currently at 89% and it's restoring to the Cloud. But it's a huge file that's why I've been on the phone with Neat a lot. As soon as it gets to 100%, the idea is to call them back, say that it's done syncing with the Cloud and ask what's the next step so I can get off of this old software and be Cloud-based. Their reps are great. There's one guy I've been dealing with, Alex, and he's awesome. He called me every day and we would go through the process and try to get things cleaned up. He was very helpful and professional.

I have utilized the Neat scanner product since 2003. I spent a great deal of time traveling early on in my career and the portable scanner worked wonders for me. I stopped counting after 100 + times when people at various business meetings and trade shows would ask me what I was using. I would always proudly say it was a Neat scanner. I talked to so many people. I was like a one-woman marketing pitch for the company's product. I promoted the Neat company five ways from Sunday because I thought their product was truly wonderful. Being in the business world when I would find a product which was truly great, I did my very best to help market that product not only to make it easier for business people such as myself but to help those startup companies be successful. It was my way of giving back.

The Neat Cloud works pretty well. We scan our gas receipts and it uploads it. But I seem to get lost every now and then, so a little quicker interface would be nice.

My computer hard drive was failing so I needed to install the Neat Receipts program on a new computer. I could not complete the installation. May Ann ** from Neat tech support remotely accessed my computer and fixed everything. May Ann's communication skills are excellent and her technical skills are amazing. I will stay with Neat as long as May Ann is there.

I have used Neat for many years. I had the desktop version and then upgraded to the Cloud as well. I paid for the $130 per year. One of the major features is that I use it to upload business cards from shows. In addition to using it on Neat I also export information to .csv to upload to my CRM. The new cloud software does not export all of the necessary fields. I believe there is name, title, phone and email. However it does not allow us to export any additional information like the address. In essence I am paying more for software that I can't use properly. I am not convinced that Neat is looking out for their business/sales organization customers. I have brought this to the attention of Neat a few times over the past year to be only told that they are working on it. I am not convinced which leaves me to consider other options. Please consider this when evaluating the Neat program for your operations.

My husband is a doctor and we have a medical corporation. But I have to keep track of his expenses and he'd hand me a pocketful of receipts from coffee, gifts, and whatever. I know there was a point when he used to just throw them into a box. But they fade over time, so the sorting needed to be done more quickly. With NeatDesk, I can scan the stuff through, access it on my computer wherever I want, and organize the reports, so that I can group the receipts monthly. Whether they're able to read it or not, the receipt’s right there and if it was audited, I would have the receipts scanned, which is also a benefit moving forward.

First, I bought the software and scanner and had a good experience, then they changed the deal, and in order to keep using the scanner you must "subscribe" to their cloud service - but they cannot get ND-1000 scanner to work with Mac High Sierra. They sent me an email with instructions, but the link to download the new scanner driver is stale - and good luck getting to talk to someone!

The Neat Company is digital storage with the ability to retrieve info without having to get them out of the paperwork. I use NeatDesk's digital scanner and storage retrieval the most. NeatDesk has helped us with mainly doing audits.

My friend has a Neat Scanner and it was bought a few years ago. She was trying to make sure it was going to work with Windows 10. She contacted them to find out if what she had was going to work and where to get a copy of the software, because she knew she had the license, but she wasn't sure if she could just download it or not. The Neat reps were very helpful. On average she uses the NeatDesk twice a day. As soon as she gets receipts, she usually slips them in. It was pretty important for her. She uses the NeatDesk for reports. She prints the receipts out, gets them together for the accountant and so forth. She uses them to do some sort of forecasting because she looks at what she spent that month.

‘Free trial’ and then automatically deduct 2x subscription price from my account without authority. This company is fraudulent and deserve to be prosecuted. If I was in the US I would be taking legal action. Will NEVER recommend Neat.com to anyone and will tell all my business associates what rubbish this company is.

I purchased 2 scanners a year ago and it was working fine. Then it stopped working when I tried to reinstall the software and now it doesn't work. I've been to speak to someone and it has been impossible to reach a human being to speak to. It has been a very frustrating experience.

BEWARE!!! I have been trying to load and get the software to work for weeks now. Remote sessions with techs go on for more than 1.5 hours with some just crawling around my computer doing nothing, claiming they are looking for something and ignoring my answers to their questions! SECURITY BREACH? They are impossible to reach by phone, as well. Therefore, I am unable to use my machine. I have Windows 10. I have no choice but to take them to lodge complaints with the Better Business Bureau and NYS Consumer Affairs, and take them to court to get my money back.

I got Neat for several years now and I like it. I use it everyday for scanning receipts for personal use and it's great. The only problem I have is every time I update my Apple software on my phone, it seems to knock out and disconnect whatever link I have with Neat where I can’t scan anymore. That is when I call the Neat reps to help out and they get to reload the software again and the scanning app. All in all, I’m very satisfied with Neat.

I use Neat weekly mostly just recording receipts to manage IRS reports. It would make it easier for taxes. The only problem I have with them is they're unsupportive. They offer no support unless you pay so much a year or so much a month. I do that so that I can keep using their equipment but they're the only piece of equipment I have in my office that requires that kind of expenditure. Everything works pretty good, though, but it's a little frustrating when you need some help and the only way you can get it is to pay something. Also, I’ve used the Neat Cloud and it works good but sometimes it gets hung up to where I can't get a receipt for a few days. Then eventually, they'll pop in.

I use NeatDesk every day. I scan documents all the time and turn them into PDF's then I save them on my server. If it’s an important document I save the original after it’s scanned so I’ve got a permanent record that I can carry around and it saves a lot of space as compared to having filing cabinets of all kinds of crap that I never look into. With NeatDesk I can reference and it makes it a lot easier to go find the documents as long as I design my chart well enough with each client and what I separate out. It gives me that ability on the computer. I live out of town so I carry a flash drive and download all the documents that I need while I’m with the client.

I’ve been using Neat for about 8 years now and it is used daily for business. There are some newer ways to get a PDF that are a lot faster and easier but Neat works well when I’m putting data into QuickBooks and I need the PDF to pop right on the computer. We utilize Neat when we’re attaching whatever is scanned to a bill or a transaction in QuickBooks. I’ve had a good experience with Neat and their reps have been fine. I’ve had contacted them about several issues, everything from changing the software from one computer to another as well as clarity when the PDF was grainy and wasn’t clear. They’ve done a good job and they’ve resolved everything that I’ve ever asked for.

Well I have just discovered that all of the money I paid for my Neat Scanners was a complete waste. They were not making enough money so they decided to FORCE users to pay them to have a cloud account. I personally do not want my information on the cloud because the cloud is not secure. I want to use my air gap desktop to retain all of my personal information but Neat has decided this is not acceptable. Upgrading my computer required a new install and now it is not going to happen. The Windows legacy software does not appear to be available.

I bought the NeatDesk and I've had it for at least five years. It serves several purposes. I PDF all my statements from the banks and I also do ordinary receipts. When I purchase anything, their sales receipts are all put in there. I know where my expenses are and what I spent my money for. I can assign things to different areas, so it's a quicker reference to get them up. If something is under warranty, I can always bring up that sales receipt when asked when was it bought.

The Neat Company does what they say they’ll do and I’ve been using their products for ten years. The guy I worked with was very helpful and I use the NeatDesk every day. I’m able to locate the information that I need on demand. It’s expandable and adaptable and I use it to create reports, manage finances, and organize business contacts. However, the Neat mobile app doesn’t work. It freezes up, shuts off and goes away. It won't even download information so I usually use the web page through my iPad.

I’m not a business person, but I like to keep my receipts. Once, Motor Vehicles sent me a letter telling me that I owed $800 worth of tickets that I had eight years ago. I went down there and told them that was ridiculous because I’ve registered my car every year or so since then. How could I have registered my car if I owed $800 worth of tickets? What they told me was, if I didn’t have the receipts, I owed them money or they were going to come and tow my car. So I had to give them the money again. After that I figured to keep my receipts. I saw the little Neat receipt commercial and I bought that. It was cheap and it was good. It still works. I had a bunch of business cards and I need to look through them every now and then. I also had 10 years worth of receipts in my closet. I used my Neat, put them on a computer and got rid of all these papers and cards. They come real handy even though it’s 10 years later.

I wanted to get some documents from paper to the electronic format so I can do some clean-up and filing both for work and personal purposes. I use the NeatDesk every day and I use its scanning feature the most. Plus, it’s easier to find invoices when there's a question. Also, I’ve used the NeatCloud and it feels pretty good. In some cases, it works better than the desktop. It’s been a good product for me and I enjoy it. I recommended it to others.

I was looking for some kind of scanning mechanism. At that time my printers were not very friendly with that kind of stuff and with the Neat program, too. But when I’d scan stuff in my Neat scanner, it would pull the information out. It was fabulous. It’s also a great program for organization. The first couple of years that I used my Neat scanner and software were awesome. However, I didn’t know if something happened with my computer system or if it got too overloaded. I ran so much paper through it and I burned out one scanner. The next one, some of our staff got locked out, but they were able to retrieve a bunch of the stuff back.

I have used the Neat scanner for receipts for the last few years with few problems (the filing system could use some help to make it more user friendly). Went to scan something today and all of sudden all of my files are gone, software doesn't work and I get a message that to continue to use the scanner, THAT I PURCHASED, that I would need to subscribe to a monthly service. In reading some of the reviews that had the same gripe that I have with them a company rep has stated that you can go on and download Legacy drivers and still use at no cost. I have been working on trying to successfully make that work for the last hour and a half. Always end up with the same message "Your free trial has expired, you need to subscribe to a plan". I'm using a Mac running 10.13.1. If there is truly a way to use this scanner by updating I would like to know how, otherwise I would strongly advise others to buy a standard scanner.

I was on the phone with a representative and/or screen sharing my computer with him for AN HOUR and he didn't know how to fix the issue in the slightest. The representative I spoke to before him was in Customer Service rather than Technical Support, and he was completely incompetent as well. I had to spell out my email address a good four times, and it's a long address. Another thing is it's unnecessarily difficult to reach a person when calling Customer Support, but don't hold your breath even if you do. They don't know how to fix your issue. There's also a lag in the phone communication, so you're constantly interrupting each other.

This NeatDesk is my third scanner. I have been buying it for about eight years. I use it daily and I like that I can scan items for work and personal life. It's very convenient being able to scan directly to the Cloud with all my equipment being synchronized. The way it's organized, it understands what a receipt is and what an invoice is. It's really easy for me since it saves a lot of money for me to classify things, and I like it. The Neat Cloud on the go was just installed and I found that I can use it even on my cell phone. It's working and I like it as well.

For the past year and half, my Neat Desktop scanner has not worked properly. I paid over $300 for this scanner and every time there was a Mac update (Mac OS) there were problems with the Neat Scanner. I have uninstalled, deleted appropriate folders in the ~/Library, everything and nothing works. When I reinstall the Legacy software I still cannot scan. Sometimes nothing happens when I click Scan. Sometimes I get the OCR error message (No input image for NSDK3 supplied). Regardless, nothing will work. I have taken great care of this scanner. It is in perfect working condition other than I don't have updated drivers.

I use a macOS computer and a Neat Desk ND1000 scanner. I upgraded my computer's operating system to macOS High Sierra 10.13. I decided to upgrade my service with The Neat Company to their cloud based service. I was having technical trouble getting my scanner to work with the new operating system on my computer. I went online to The Neat Company website, went to their Support - Help Center, looked over the FAQ's and determined that I needed to initiate a live chat session.

I tried to get someone on the phone to help with my problem. It was very hard and being 75 I needed to talk to someone. Not being a comp person I needed someone to walk me through the steps to make me be able to use my neat program.

It took 6 days to sync my Neat data to your new software via the Neat cloud. Your tech was very helpful, however the data kept showing bad data error code 137 and disconnected while transferring. Finally completed after I had to discard a number of receipts in order to continue. It appeared that when a receipt did not have a PDF picture it would crash. Seems to me that the software could be made to work through this glitch. Why can't the data be transferred directly rather than through the cloud???

After many years of successful using NEAT, it has failed to open. Have made several attempts to get some answers and/or someone to advise me, to no avail. I am not able to access any of the information previously scanned and do not know where to go for support as NEAT 5.5 will not recognize me. HELP.

Bought my scanner in 10/2013. Have had many issues syncing to the cloud and after many emails back and forth, could not solve the problem so I cancelled the cloud account with Neat. Also, I feel in a relatively short period of time, my scanner became an EOL product so there was/is NO SUPPORT. I just bought a new laptop and we copied all program files to the new computer and the only one that won't run is Neat. I can't find my original disk to reinstall and if I'm reading their website correctly, I can't even call them! I'm going to export everything from my data files as a PDF and I guess toss my Neat Scanner that I paid $400. I even bought another one for a friend for Christmas that same year. $800 and now I have nothing.

With the recent rework of Neat desktop software, the usability went from "fair" to "weak." I really don't want all my receipts in the cloud and don't think I need Neat's cloud servers when the OCR barely gets vendors and amounts out of receipts. And no, I really don't find much reassuring about Neat's promises of cloud security. I was sticking with Neat because scanning long, narrow, parchment-paper-thin store receipts on anything other than a receipt scanner is flat-out ridiculous. Smartphone camera? Are you kidding me? Using the NeatReceipts scanner has been smooth, reliable, and fast. Anyway, I lost scanning capability due to upgrading my computer to macOS 10.13. I'm out of warranty and the Neat communications seem to tell me to go to Hades.

There is no rhyme or reason to this software/scanner. I was suckered back into trying to use Neat when they went to a cloud based system. After spending hours scanning a year's worth of receipts, I was kicked out for no reason and had to contact customer service. Calling the number I was prompted to call, I was hung up on five (5) times by an automated system that insisted I didn't have an account.

We received this as a gift. Did not open it in for six months. When we did it we found that after countless hours on the web trying to get support and on the phone trying to speak to a human that there was no support available. After researching it and turns out they do not support their devices for any reasonable amount of time and I can't even find a driver to make this thing do basic scans. Before you consider buying this just look on the Internet. You will find the real story about this company.

User beware, still getting bills long after canceling service. They make it very difficult to cancel and even after you do they still charge your credit card. Next to impossible to talk to a human being.

I got lots of stuff that I need to transfer to digital and I use NeatDesk everyday and multiple times a day. It has the capability of searching files a lot easier. But some of the staff of the Neat Company is iffy. Overall I've had good and questionable luck with the staff.

If you want to use this scanner and software on a MAC, don't even attempt it. The old local software version worked fine for years. Since they have gone to cloud based application the product no longer works. Works fine on Windows but not on the MAC. Do not buy if you have to use the scanner and software on a MAC. Numerous communications with their customer support was useless. Do not buy for MAC.

I have a business and I do my tax preparation with the Neat scanner. I also do financial reports with it. I have made several buildings, many different units and I have to break everything down by unit, cost and expenses. My previous method was spreadsheet by hand with a pencil so using Neat is great. Neat is a good tool but you have to check each and every receipt you put in because it misreads stuff. I'm surprised to get stuff right as often as it does because you put in a receipt with 10,000 different figures and sometimes it’ll pick up the right one, sometimes it doesn’t, but if you go through and verify everything then you're good. Even so, it's a good equipment and I like it. It works very well.

My husband, John has had a NeatDesk for a few years. He has some serious ADD and he's disorganized, and the software helps. I have a process. I give him a folder, have him put all the receipts he gets in it, and then bring the folder to me. I have my folders categorized based on what property or what it is that I need to have underneath, like taxes. Then I scan it and I put it in the appropriate folder, so that way when tax time comes we have the information right there. I use the scanning feature, however, a lot of times, when I call up and ask for help, it's difficult to get somebody to help me. Nevertheless, NeatDesk is helpful to our property management. NeatCloud works fine and I can do it from my iPad, so I don't have to be in the office and have the scanner. I review what I do and make sure it's correct because sometimes 48.50 becomes 148.50 and I have to change it.

I work in IT for a school district. We ordered about 6 Neat scanners for our several secretaries. When we purchased the scanners, the free software came with it. When our campus went through a computer switch, I had to re-install the software. Turns out it is now subscription-based. Why have your customers pay hundreds of dollars on a scanner, then $10 every month? When I contacted Neat to request legacy software, they gave me the ol' "we don't support it anymore." I said that I understood, but still would like it to avoid the monthly subscription fee. After a few calls, they finally were able to give it to me. An annoying experience, but I was able to resolve it. Now that one of the scanners won't feed paper into it, I contacted the support team again and they gave me a few suggestions. After it didn't work, they asked me what software version I was using. I knew where it was going, but told them anyway.

I loved my Neat Receipts so I upgraded to the Neat Desk, one for my home and one for my office. I purchased a cloud program and all was good. The software was easy to search and use, until the new upgraded software. The legacy software was much simpler on the user end, the searches used to be more customizable. I could search very quickly for receipts within date ranges, vendors, category, etc. Searches are now cumbersome and take a lot longer, they can be done but not with the ease of the past. Help is only available for so many days after purchase, and purchasing the cloud program does not give help unless you purchase the upgraded cloud program. Of course, I was double charged for my service, but gave up after attempts to reach someone. The legacy software used to be downloadable, but not that I can find anymore.

My paperwork was out of control and I am trying to make using NeatDesk into a habit. I’m trying not to let things pile up so I use it once a week and it’s been very helpful when getting medical bills just as a cross-reference if something’s been taken out and not having to go through stacks of paper. I can just go on the NeatDesk and look up the date or the doctor’s office and I find out whether it’s been paid and which check was paid. But I’m still in the process of learning how to set up different folders. I use YouTube a lot and there’s a lot of tutorials that people post so that’s been helpful. But the tutorials that NeatDesk has are not that great. They’re more of an advertisement than it is an actual tutorial.

I have been using NEAT desktop version since 2010 without too many difficulties. When NEAT moved away from the desktop versions I tried to embrace the new web applications but I continue to be disappointed even after so many updates. For starters, using the desktop version one could easily add any type of column header to view and sort your data. In the new version, you are bounded by a limited number of columns and there is no way to add a “projects” column for example. One could live without this if the filtering option was not so darn restrictive. Why have so many fields for the receipt if you cannot search and group receipts not necessarily based on dates or item status. We might want to sort based on a project and another criteria as we could in the desktop version.

Five years ago I bought the NeatDesk scanner for doing receipts and that’s the one I still use today. But recently I got a new laptop and I tried to load the software on the laptop and it didn’t have a disk drive so I tried to download the program and it wouldn’t work. Customer care got online for me, helped me to get it to where it works but it required the cloud. It wouldn’t allow me to see my receipts. I’m not that tech-savvy so the cloud was my issue because I don’t know how to get it out of the cloud. I canceled that subscription because I really didn’t need it and I just needed my scanner. I just scan a document and I send it into an expense report. So I had an issue with buying the year program. Other than that it’s an awesome scanner and I love the program.

I had an old version of Neat and when I was upgraded my old scanned items did not sync. A tech worked with me for almost two weeks to get most synced to the cloud. I then had to spend almost 3 weeks trying to get the items "verified". The tech talked me into getting two new (I thought new only to find they were refurbished) scanners saying I would get 2 years of free cloud. But when I put in my number for the first scanner I was downgraded from the Premium plan I had to the Essential.

Back then I had a lot of papers I wanted to file so I decided to get the Neat systems. I’ve been using it for about five years and I use it around 24 times a week mostly for downloads. I also get different things in the mail and I file them just about every other day if I feel like getting on the computer. I scan a lot of stuff and then I use it. When I need to find stuff I go back in and retrieve documents and NeatDesk helps me stay organized. I recommend it to people all the time. I show them how easy it is to find stuff when you’re looking for it.

I'm an independent contractor. I travel and train and I love how the Neat Scanner hooked up to my laptop. I would use it to scan documents and send my expenses at the end of each week. For a couple of years, I was doing that very regularly and then the projects got fewer and far between. I had to get a new scanner because my older scanner, version 4.5, was outdated so I got an updated one a couple of months ago and that one works beautifully. The next time I get a project where I'm traveling, I'd be using it again. The Neat Company team was always responsible when I needed help. I had totally forgotten how to update my drivers, but when I called in, the rep walked me through it again. That live interaction was very helpful.

The Neat scanner helps me get organized. In the previous years, I would take a shoe box down and my accountant had to tabulate everything and charged me a really good price for doing that. Now, the Neat scanner tabulates for me, makes his job easier and makes my fee less. I have a home-based business. I invoice and get all receipts and use the NeatDesk whenever I can, and I’ve done reports with it. However, each time I go in, I have to refresh myself with the software because it may be months before I've done it but, fortunately, I relearn every time. The Neat Company saves me time and money and I have recommended it to my accountant who’s very interested in it.

I saw my bills and some paperwork all stacked up all the time. It was a mess and trying to keep those is too much. I use NeatDesk every day to scan and file my bills and I've become very organized overall. The NeatCloud app can access my files anywhere and it’s very good. I’ve been using the Neat Company for about 10 years.

Neat is a great system but it’s disappointing. I have the small scanner and every time I get ready to scan, it says that there's no paper inserted. But I have paper inserted and I pushed it in firmly. Also, I had an agent assist me in transferring all of my old data from the previous information that I had to the new Neat and I thought it was all ready to be entered because it was counting down just like I was shown. But we recognized an hour till all the data was entered, it stopped at about 6%.

I love my Neat program and scanner. It organizes all of my receipts for my business, but I was having trouble syncing the files on my home computer to the cloud so that I could access those same files on my phone app. When I called Neat customer service, Jansen answered the call. She was friendly, efficient, and knowledgeable from start to finish. It wasn't an easy fix. It actually took a couple of days for her to work remotely on my computer, and by the time she finished, my software was updated and all of my files are now perfectly synced between my Neat scanner, home computer and phone app. Thanks for the exceptional customer service, Jansen!

I do the copying and scanning of my receipts using The Neat company about 2 or 3 times a year, and their customer support has been a great help to me.

I bought the NeatDesk 3 years ago and it has always scanned very clear scans that look more like exact copies than scans. However over the last month every time I have tried to use it, it continually failed. Saying that NeatDesk had stopped working. Then I deleted the software and reinstalled, then it began to tell me that there was no scanner detected. I tried everything for a week. So in all my efforts to fix this issue because I use it extremely often, I went ahead and bought the subscription to Neat organization software system and it downloaded. It does scan now, however none of the features that were on the unpaid version are there now, the scans are blurry and the background of the paper color is grey, not white like the paper.

I’ve been a Neat customer for many years and I use my NeatDesk almost every day. I don’t use a lot of the power stuff like the tax records. I turn stuff into receipts and then total it up that way. I’ve got my own filing system that I created using their protocols. I’ve turned this system on to several people. It’s 110% better. I have a paperless life. What I do is I take all my stuff that’s worth keeping. Throw them in a big plastic cover every year after I scanned them. Then it goes in my garage. I don’t have to worry about it.

My daughter and I both got NeatDesk and I have been using mine for a long time. I use it weekly and always use the scanning feature to put the documents in. And then I also use my mobile app if I need to find a document. And because we’re on vacation a lot, it helps me to look for stuff that I might need to give somebody or refresh my memory. Since using NeatDesk, the lack of all the paper that I have to keep has been a benefit. I have used Neat Cloud when I was at the doctor's office. They needed to know something about a procedure that I had so I get that and stick it in the Neat. And so, I was able to bring it up and print a copy for him. Their technicians are great too. When I had some problems and I wasn't able to sync, the woman who I talked to spent an hour or two trying to get it fixed. She logged in to my computer and fixed whatever was wrong and now I scan and sync perfectly fine.

I loved my old Neat program that I could use without having to have my information on the Cloud. Now that I have had to subscribe it took from July 11th until August 18th to upload all of the data I have scanned over the years. Sir Arnold was extremely helpful in monitoring the painful process and I appreciate his help and wonderful attitude. However, I find the process one that took far too long. I am way behind in getting my files up to date and the changes between the old Legacy Neat program I loved and the new Cloud based program are not entirely user friendly. I have watched the videos, many of which seem to provide only text that has to be read... No audio at all, and I still have multiple questions about how to accomplish the simplest of tasks.

I bought the Neat Desk Scanner about a year ago in hopes of getting rid of paper files. It was easy to setup and use but I didn't have time to scan all of my documents at once. I have used it periodically over the last year and it was great. I tried scanning some documents and it is no longer working - the scans are all black and fuzzy and not viewable. When I contacted customer service the only solution is to buy a new scanner because I am out of the warranty period. I used the scanner for about 20 scans at the most and now it doesn't work.

I have always thought that it would be great to have it all in one place because we have kids and we have expenses that I have to write off of my taxes. However, for 200, I just kept passing and not buying NeatDesk. Then finally I told my mom that's what I wanted for Christmas so about five years ago, I got my Neat and I love it. I mainly use it for things that are tax deductible like my tuition, my medical and things for the kids. I just scan it in and then I junk it. I also have a personal business and anytime I receive a check, I scan it in there as well to have a copy and I can shred the check.

I'm cleaning out my office and came across the Neat scanner I bought several years ago that still sits behind my computer screen even though it quit working 2-3 years ago. I bought 2 by the way. Shelled out $1000 for one for me and one for my adult son. They both worked for a couple years. We both use the same version of a Mac. And then one day, mine couldn't find the scanner. No matter what I tried. I hate feeling like I throw money down the drain. It takes too much work for me to earn $1,000.

I researched online trying to figure out the best and the most efficient way to scan documents without them getting jammed up and NeatDesk seemed to be the better product at the time. I used it from Monday through Friday for scanning multiple documents and getting them into the correct client files, scanning receipts, and organizing business contacts. I can access the sheets that I'm trying to hang on to with NeatCloud and it has kept them while I'm traveling. I just take a picture of it and upload it right away. It's convenient and I don't have to worry about it.

I recently loaded Version 1.4.8.20 the new software for the cloud and desktop. From start to finish - nothing but issues. The old software worked great but this version is slow and cumbersome getting the files to the cloud and or processing. Auto delete of blank pages seems to be missing. The software crashes on the desktop ALL the time. The support tech has been ok but the developers have failed us. I give the new software a 2 at best as I am finding I am spending at least 30 - 50% more time scanning now than with the old software. I am now actively seeking new scanners for our offices.

I found Neat very helpful in getting my problems solved. Seem to have already addressed some of the concerns - I'm sure due to all the previous reviews & issues they've had since migrating. They listened to my concerns, and I'm hoping that I am back in business as usual scanning my receipts. So far, so good while we wait out Hurricane Harvey!

Back in 2014, I knew of Neat. However, they did not say how they were backing up or explained to me how they were doing anything. Had they told me about how they do incremental backups, I would not have used the software. Neat combines the backups and it shares one backup with another, but there's information that’s lost. They're selling a product to ensure you that your information is secure and it's not. Then, they ended the program for money reasons. The original program 5.7 is the designation of the program. They took the information from 5.7 and they put it up on the cloud. I had Neat for years and I had five GB of backup. When they switched to the cloud, I lost a lot of information. They knew when they ended life on 5.7 that they had obviously messed up. Also, when I complained about the price that they charged me for the scanner, they said that I had a lot of stuff up there. It was not a good business practice.

I purchased this scanner at Office Depot back in Dec 2016. I had no idea they were going to make you buy a subscription to give me assistance/help. Every time I call, I am not able to access a person. The queue just tells me my help has expired. I use a MAC and a Windows 10 pc. It is hard wired to the pc and now my MAC computer. It was working just fine on the pc until today. I keep getting an error message that "upload failed". I have followed all of the instructions on every website I can find. Nothing works. Email, computer or outbox. The outbox would let me send it by email but, then an error comes up as "Items could not be uploaded".

This is the most horrible scanner, never buy. I tried downloading new software, I tried on Windows and Mac and the software hangs. Does not work at all. Strongly recommend not to buy. I tried support. They are horrible, no help at all.

Jansen assisted me today with a problem I was having with my software. She was able to work on my computer remotely and took care of my problem! I am not very tech savvy and it was great to just sit and watch her fix my problem. I would highly recommend!

I use my NeatDesk three days a week and it's really good. I use the search button and the scanner so I can scan and document bills and then at the end of the year when my accountant needs receipts I can look it up then I have the image and it's quick. But I've been on customer support several times because a lot of my files weren't syncing to the cloud. I pay the monthly fee to have it uploaded to a cloud but I ended up losing all my documents and I'm not happy about that. It's not so good when I lost a year's worth of documents.

I wanted to try the Neat Scanner out, so I bought one about six years ago. We use them mostly for scanning and storing business cards. We use it three or four times a week for scanning all of our invoices in and warranty receipts and then have them in a folder where I can find them. I also have Neat Cloud on the go set up, but I really don't end up going back for them since it's more for storage than anything else. But being able to scan straight to PDF is a big benefit because I do drawings and I scan and send them to customers to approve them.

With the announcement that the Legacy Software would no longer be supported I set out to migrate to the Cloud platform. At the end of June I signed up for the "30 day Free Trial" and turned on Sync. Two days later the Sync showed complete, but less than half of my documents had been transferred to the cloud. After several days of canned email responses that provided nothing of use, I finally got a call and setup a remote with Customer Support. The representative setup what I believe is an alternative Sync process that is still incomplete but running. This process has "crashed" multiple times per day and sometimes per hour. I am now approximately 30 days into the process. On about day 25 Customer Support extended my "Free Trial" for 15 days and the process has run without crashing for the past 4 days.

I'm a meticulous record keeper and going with the NeatCompany is the best way to do it. I have been with them for 10 years. I only use the file drawer before, so NeatDesk is a lot better. I use it two to three times a week and I mostly scan receipts and documents. Also, I occasionally print out of some of the scans on my software. Then when my computer crashed, customer service helped me reinstall and get my files back. It does what I want it to do. It allows me to keep all my bills and receipts, documents and it's easily accessible if I need to find anything. I have also signed up with Neat Cloud on the go, though I haven't downloaded it yet.

I needed a filing system to do away with so many receipts and The Neat Company would work for me. I used the spreadsheet before but this is much better. I use my NeatDesk almost every day for scanning receipts and keeping them separate. Now, I've got five years of bookkeeping on one computer and it's for rentals so it has helped quite a bit. I log receipts in as I come in and the Legacy program is really good. I'm 71 years old and the Legacy program is idiot-proof.

I like The Neat Company. I have been a loyal customer for about 9 years. I had been doing my finances with Excel and had made a spreadsheet. I thought I would have something that was a little simpler and would give me better results so I tried The Neat program and I've liked it ever since. I just enter my data and put it in the way I wanted. I also set it up the way I wanted it which is one of the nice things about the program. I set it up similarly to my Excel program so I could categorize the data and store it in its unique areas and I could determine how much we were spending in a month, a quarter, half year or a year. I never printed that information out because I could just click it on in a second and find out the information I wanted. So I didn’t have to have a lot of paper.

Neat scanner not connected - Have had this problem since day one and must jump through many hoops just to reach a live person if at all. They cannot or have not fixed problem and are very unresponsive and unhelpful. They just take your money and leave you hanging. Also very few customization options.

I currently own 7 of the The Neat Company scanners. All of them are nothing more than paperweights at this point. A subscription service for future buyers may be your business plan however it is a poor one. Forcing your current customers into one is wrong. I bought your machines for a specific purpose, to scan. I have no desire to become a member of your cloud service and I feel as if I have been completely defrauded. I will never recommend your company to anyone ever and have told many of my experience. All agree that what you have elected to do is wrong and completely disregards those that were true loyalists to your product. I being one until now.

This is the second time in 4 years I have been locked out from MY personal documents. This includes vital IRS documents. The first time I was advised I had I repeat had to pay for the upgrade to get my program opened. This time on all 3 of my computers the program states it can not open due to another program running. HMMM on all three computers? Go to the company blog and you will see I am not alone. I have not received an answer from the company as I am not going to pay for my own documents again. It APPEARS that the program has an automatic lock out time. Of course, this is my experience and opinion. Oh, the blog says others are having the exact same issue I am. If I can get my files back, I will be changing programs.

Terrible software and not so good hardware! Support has one line - we are working on the issue. I have never dealt with a product this bad. After years of trying to make due with them, I am searching for a system to bail onto.

NEAT Receipt Model ND-1000 - Bought this unit new from Bureau en gros and all we have had is problems and issue. We attend shows and get tons of business cards, receipts and statement we need to scan. This has been the worse. We spend over 2 hours twice with tech support to clear the problem and the unit crashes again and again. Big piece of crap... Never again.

I found a Neat Scanner at Goodwill and bought it. I figured for $5 I'll take a chance. I scanned my bills into it for the last three years because it eliminated a big pile of trash. I've used document scanners before but it was the first time I kept track of my bills via Neat. I could go back and find old bills when I have to take things back or return them or complain about them.

NeatDesk looked like something that I could use. I started using it and I've had it for a few years. I've had a good experience with it but I find getting your service a little bit hard. It was a problem from the start. I tried using it on three different computers in which I should be able to scan from any one and have them synced and there was a problem with the syncing a lot of times in the beginning. Their reps were pretty helpful in getting it worked out but it would take them a while and it would just come back again. Then finally, Neat switched to the newer program that they have now. I think the new system with the cloud base is working but when I do need service, it's been a bit of a problem. It’s very hard to find out where to go in their website. I have to move around and it’s just isn’t customer-friendly.

I purchased a Neat scanner in 2014 from my sons recommendation. I planned on using it for our personal and farm accounts. I rarely use it due to my frustration with the program closing losing my scans and the scan that did work the slow process of it processing my items into documents. I hadn't used it since working on taxes in March. It has shut down and closed programs 5 times today and has not processed my items 6 out of 19. I've had to hand feed by three pages through the scanner because it would send through 2 or 3 pages at a time rather than one by one. I started writing this note and had reopened Neat and have already received a closed program. My software is up to date and I absolutely see no reason to pay more money for technical support for a product that has performed so poorly. If I remember I think I paid almost 500 dollar for it from Best Buy. Recommendations???

First, I needed a scanner and purchased this one at Best Buy because it was wireless. I paid close to 400.00 for the product and got it home. I downloaded the software and it worked OK for 30 days. I then received an email telling me that I now had to purchase a monthly subscription in order to use the system. I was never told that this was a subscription based piece of hardware. I was complained about this oversight and was granted a 1 year subscription. By now I had the system for 90 days and could not return it. Since the 1 year subscription started all of my scans come out pure black after saving as a PDF. Their service is horrible and no one can find me a solution to my problem. I am going to have to throw this system out and start over again as a scanner is a vital part of my home based business. Worst electronic experience that I have ever had.

When I purchased the expensive NeatDesk scanning system in 2016 all of the heavily promoted ads and online information focused on the wonderful benefits it would provide. However the ads and info did not mentioning the fact that much like cell phones their hardware is just the beginning of your expenses. Before I could get the system working NeatDesk went to cloud-only and for the system to work as advertised you must now purchase their monthly cloud services for as long as you use the system.

I had a big four-door filing cabinet which was packed to the gills. I just started getting rid of that stuff and I cut it down to almost all. I use my Neat scanner for home filing. There’s a lot of stuff I still keep but I don’t have a big filing in my office anymore. I managed to get rid of it and that was my only goal, so that’s good. But it’s supposed to recognize my document and every time it recognizes it, it miscategorizes it. It’s not even close. I could give it a letter that says I was donated $100 to church and it will say it’s a receipt from Walmart. I don’t know how in the world it’s supposed to do some sort of useful report for me. That part of it’s useless but it was never terribly painful. The files structure works well enough. It would scan it if I said I want it to scan it.

I purchased the Neat Desk in 2011 for $348 and it worked great at the time, however when attempting to migrate to a new PC was futile, the software no longer is supported. All the old data is lost will not load. After loading the new software it no longer will scan properly forcing a subscription to a Cloud Based software informing us, "Legacy Software Support has been terminated." The "Cloud" based service/software does not work, period. You cannot: scan a bank statement, multiple page documents into one file, nor export to excel etc. The scans are now blurry and barely readable. The help tutorials refer to blogs and other users that have the same problems.

I purchase the full Neat office scanner package a couple years back and it worked fine, but for $400 you would not expect the company to just abandon the software support and try to force you now to subscribe to a cloud based service even if it's not needed. Now machine totally stopped working and spent hours upon hours trying to get it to work. Can not even get the main screen to open without it closing down. Customer relations is a zero. You call no one answered and never calls you back, computer based contact is a joke. Basically now I have a $400 hunk of junk. It's a shame. When this worked it was good but while they were developing this cloud based software it kept breaking down for the last year.

I’m probably one of Neat's original customers. I didn't need the scanner but they sold me on it. Now, I use it every day to scan business cards and receipts. I bought about 10 Neat scanners since I bought that one. It just made my life a lot easier and made it more organized. I also use the Neat Cloud now. It lets us scan receipts at that moment and get rid of them. I really want the Neat mobile scanner, that way while I’m travelling, I can scan while I’m on a plane. And because the software was upgraded, it is now obsolete. So that was money down the drain. It would be great if they could send me a mobile scanner. I really want that one. Other than that, so far so good. The support has been great.

I have had my desktop Neat Desk for about 3 years, which I purchased at Best Buy. I'm not overly impressed because it is neither intuitive nor user friendly. It's a struggle each time I use it. The defining factor for me was that I have to pay a monthly fee to use a product that I purchased at the tune of several hundred dollars! What's wrong with this picture?! I'm looking for an alternative.

Two months after I purchased, Neat quit supporting the desktop version of their software. Online version took 30 min to scan and recognize document. Kept changing docs to receipts. Could get no support. NO SUPPORT!!!! Could never talk to a person. Canceled my account. For the last two years they have been charging my credit card without my permission. I don't want it - It doesn't work. Now I don't have access to my receipt. Nightmare.

Software, support and business practices bordering on criminal. I have had two Neat Scanners for about 3 years and the scanner hardware itself works well and is extremely convenient for managing my documents. My email account has changed so I logged into my Neat account to change my email address. Apparently that is not possible to do. The only way to do it is to call customer support, suffer through an interminable automated phone tree that has no shortcut exit, to finally wind up with a call center in India. Once there, the only solution the company has is to open a new account with the new email address and have their technical support staff transfer the files from the old account's cloud storage. Which led me to request that I export all my files myself, which is also not possible.

I use my Neat Desk everyday. I use it to scan my paper receipts for my business and then I can get rid of those. There's one guy I worked in the support that was awesome. But, I also worked with another guy that was rude and horrible.

I am so done with this company and their apparent "legacy software" without subscription. It was wrong to require a subscription in the first place. I had purchased one desktop and 2 scanners. After purchasing the last scanner (NM 1000) and NO information that the company had gone to a subscription-based service, I'm surprised to not be able to use my scanner without a subscription. I AM NOT paying for a subscription just to scan.

Neat has forced users to pay $130+ per year to use their software. The software only allows the use of one of their scanners, and I own two. I can not now use the travel scanner. The syncing does not work. They force a cloud subscription. It is fraud as far as I am concerned. Their tech support opened a case and promised to send me the correct drivers and never delivered, but the company sure demanded my money, and refused to review the case and fulfill the promises. STAY AWAY!!!

I have a Neat Desk Legacy and I’m unable to download the software after they have retired it. I have tried to contact them numerous time and have not been able to reach them. I really need someone to help me with this.

I was a satisfied consumer of Neat's ORIGINAL (now called 'legacy') software which was a desktop-scanner version. NEAT, like so many companies today forced that system into retirement and ended support for it in exchange for forcing us to join their 'Cloud' system at a monthly service fee. Then I went from a Win 7 to a Win 10 computer. The problems occurring in undertaking their new Cloud requirements and the Win7 ---> Win 10 conversion have had me spend over 40 hours of attempting/failing on my own working with their confusing, online instructions, contacting/waiting for a Filipino customer service center to respond and create a solution and end up with nothing working but my original NEAT-DESK program. This was after the Tech Support people actually took over my computer remotely and worked on it for 3 1/2 hours themselves!

We bought our RV so I decided to get a Neat scanner from NeatDesk and I use it when I can get it to work because a lot of times, it won't communicate. I also can't get through the help very often. They didn't have a program that communicates with Mac and once we got it working, they update the software and then there's a glitch and it's been one thing after another. Everything's been there right now but I won't put any 2017 documents and don't use it very often because I'm scared that I'll lose them. My computer's a mess from The Neat library. They keep telling me I need to upgrade my Neat scanner but why, if they all haven't gotten to work from the start. It's just it won't, right? I won't renew it. Every year when I renew it, it fails and I have problems so I cancelled the credit card so they all can't renew it.

I purchased two Neat Receipt scanners. These things were not inexpensive. My latest scanner was working fine with software installed on my computer. My laptop was replaced and I tried installing their software again. Now they only support their software that is cloud subscription based. So my product is rendered useless. I could not call and talk to anyone at their company as their horrible IVR continued to hang up on me because it didn't recognize me account. I had an account. They deleted it when they moved to cloud software. Why would anyone want to buy their expensive scanner then continue to pay them every month for the privilege of making it work.