The Neat Company

Updated on 05/18/2020: I had written Consumer Affairs to try to resolve an issue with the "FREE" 15 day trial offered by Neat since they no longer support their scanners. 1st Neat Company claims they made us aware they were discontinuing the product line. I have had various registered Neat products for many years and received NO SUCH communication. I recently tried to use the original provided software disk to re-add my scanner to my computer. Unlike what Neat says you can do, it now comes up with an error message that sends you to Neat. Interesting they embedded something in the original software pointing you to their new venture.

Probably one of their 1st customers, purchased 1/26/2006. Product back then was called Neat Receipts. And yes, I am fully aware product has been discontinued by a turned greedy company, that's the issue for us all. You left us high & dry only to try and extort us for something we didn't bye into, the cloud. Avoid the cloud is probably why most of us bought into Neat, we don't want our info out there and don't want to pay into it for a product many of us paid a lot for to have it on our computers only.

I got the first Neat Scanner as a gift from my daughter who's an accountant so that we could stay organized. That was when the neat receipt company started. We then got the desktop scanner, then neat stop supporting the scanners and an update from Apple would not allow the scanner to scan any more, then I read somewhere online that if you had an older computer, you could use neat receipts scanners. I pulled out my MacBook laptop with version 10.6.8 and guess what. I'm on it right now. Both of my scanners work and I dont have to pay for cloud subscription.

I had been using Neat ver.5.7. Suddenly it started opening with an icon at top which said simply error. After clicking on more than 2 receipts it freezes and crashes. I have tried reinstalling but same problem. I just tried installing it onto a fresh computer which had no previous installation, but same problem as error banner on opening screen. On restoring database, the crashes start again.

I bought a Neat scanner several years ago. I didn't think that there were companies out there in today's world that would sell you an expensive product and then abandon you. Imagine if the Neat people were the company that sold the navigation system in your car, they would contact you later and tell you that if it breaks they won't fix it, and in order to continue to use it you have to pay them a monthly fee. That's what they did to me — sold me a product, now won't support it, and want to charge me a monthly fee. I would never do business with this company again. If you are considering buying their product read the reviews, and consider that after you load your receipts on there for a few years they may decide to no longer support you.

Hi, I bought a scanner from Neat company, I paid $450 for this equipment, so I can organize my documents and avoid having papers by transforming my documents into a digital format. It happens this company decided after some time to change their services by blocking communication between my computer and the scanner. Demanding that for me to use my equipment, I need it to buy a year's subscription to the new software. They NEVER disclosed this kind of service, neither on their tv commercial or online. I think it is very unfair for them to do this. This was a very expensive scanner. Usually, a scanner will go for $150.

My company tried to cancel our subscription last year because we had gone to another electronic filing system. We were told by Neat that since they had already drafted our account before our cancellation call, we could not get a refund. We told their representative to cancel our subscription and not to draft our account again. That was last December. Just got a draft from Neat for another year’s subscription. Guess we will have to go to the trouble to change bank accounts to keep Neat from debiting our account next year. Obviously, Neat does not understand “I want to cancel my subscription.”

I bought a new computer and was shocked that I can’t download the original software. To access my old files I have to pay a monthly FEE. NO THANKS. WHAT A SORRY COMPANY. Purchased the original scanner and program to support your company and you left me out in the cold.

We made the mistake of using this system to store our invoices and files in hopes of being able to get rid of our long term paper storage. We loaded thousands of files into the system. We have had nothing but issues. The delay and lag in the storage system is so terrible it is almost unusable at times. It states that it imports information off the documents for faster cataloging but it pulls random numbers from random places. We even tried editing our invoices so that the number was the first thing on the page and it still does not work with any kind of accuracy. The scanner itself has benefits over other scanners yet it doesn't do well with large volumes.

We have had several Neat Scanners in our office for 11 years. The newer model came out about 5 years ago and we upgraded. The product was so bad, that we returned them and purchased refurbished older models, which cost us more than the new ones. Now we're being told that we can't use our old scanners without a subscription, but there is a work around with the Neat Scan Utility. Problem with that being is it creates massive sized files that cannot be emailed or faxed. I was told they were aware of the issue a few weeks ago. I contacted today and they won't even speak to me anymore about this without a subscription. I'm currently being ignored on live chat (15 mins so far without a response) because I'm asking for a supervisor. Way to treat your long time customers. If you put out a decent product, we'd gladly upgrade but we use our own database so we don't need a monthly subscription on our 6 scanners.

I’ve had a Neat ND1000 for more than 8 years and the Legacy software was a snap to use. A scan and image quickly showed up with ability to categorize and drag into the desired file cabinet. Since I upgraded to Catalina OS, and I have software Neat does not support, I had to purchase a subscription which I did not want to do and had a Neat tech work me through install. While the old files were able to be loaded into separate cabinets, only the images uploaded and 600 plus need to be reviewed before being saved. Additionally all documents, receipts, and invoices have the same date of input rather than their original (more work). Give me back the Old software that I can keep locally. This upgrade is no upgrade. I will find a new system and start 2020 from scratch.

Make sure you know what you're buying before you put this in your online cart. I have been a NEAT devotee for many years but now that they have changed their software I find it not nearly as useful as it used to be when it was desktop based. Let me explain... First of all this is supposed to make your life easier and allow you to stay more organized... au contraire. It used to be so simple to use but now there are far more steps to scanning and verifying your scanned receipt/document before saving it to their cloud software product. But that's just the first issue.

I would give less than zero stars if I could. Canceled account and they kept billing, called several times and was placed on hold for more than an hour. Then they attempted to bill me $74.95 I called and again after waiting on hold for almost an hour they told me my account had not been canceled, and I must pay. Although I had not accessed the account for months and couldn’t. (It was frozen for non-payment) I had no access! What were they billing me for? ** scammers!!! Now they say if I don’t pay, they will send my account to collections. Burn in hell Neat Company!!!

I purchased the Neat Scanner under the impression the higher cost I was paying for this device was allowing me to organize my documents, however, this is NOT the case. This neat device is simply nothing more than an over-priced scanner! If you actually want the option to do anything other than just ‘scan’ documents, such as ORGANIZATIONAL FEATURES, THEY REQUIRE YOU TO PAY A SUBSCRIPTION! This is a total RIP-OFF! What’s the point, when most everyone already has a scanner in their household? A phone easily takes a photo to keep records of documents... printer scanners easily scans documents and saves them to your computer. The reason I was willing to pay more for the NEAT device in the first place was for the sole purpose of ORGANIZING my documents. There should be a class action suit against this company for intentionally misleading consumers and baiting to switch! FURIOUS!!! I WANT MY MONEY BACK!

When I bought the Neat scanner there was a program disc that I installed onto my computer, no cloud, or subscription. Well my Scanner outlived the desktop it was partnered with. When I went to install onto the new desktop it gave me an error message that the program was unloadable due to the windows version. Ok I tried opening the already installed version on my older laptop and it made me go online, which it had never done before. I chatted with support and they informed me that for only 90 dollars they'd recover my data and reinstall it onto my computer via the cloud, just so that I could continue to pay them 90 dollars in perpetuity for a product that I had paid for already.

Let say you have a customer and he gives you a card and you create a contact on NEAT. Then a week later, or anytime later, you meet another person working for that company. CAN YOU BELIEVE NEAT HAS NO WAY TO COMBINE THESE CONTACTS???? VERY BAD PRODUCT.

2019 07 26 - I upgraded my computer and was installing the Neat 5.7 software into it, but I forgot my original password. I cannot reset the password since I do not have a paid account and there is not way to do so. This is no different than ransom. I pretty pissed-off.

Neat is a company that only wants you to buy subscriptions. But not everyone needs their cloud service. Neat hasn't produced any workable software or drivers that works with Windows 7 SP! Without crashing 100 times a day. Their software engineers are incompetent. The corporate of Neat is Beneath any dignity, because they refuse to provide any ability to enjoy their products without a subscription. Don't waste your time or money with them. I rarely write product reviews, but this one deserves to be known to caution future victims.

I purchased a NeatDesk scanner to digitize household documents, hoping it would be quicker and more efficient than my 3 in 1 printer. It will not correctly install the necessary drivers to connect the scanner to my computer. The related program folders are completely empty after installation! Simply put: the driver will not install rendering the scanner useless.

Recently my computer hard drive with my Neat Software crashed. Once I re-installed a new hard drive and reloaded my Neat Software, it will not recognize my Neat Database. I even tried opening one of my older backup files and it will not open. This has put me in a very bad situation since all my receipts for years has been scanned into a Neat file on my data drive which did not crash and is separate from my program file drive. It seems impossible to get support from Neat. Apparently Neat requires a subscription to their cloud service in order to get help in opening my files. This is unethical and frankly smells of extortion. If I cannot get some resolution, I am contacting my attorney to take legal action.

I began using NeatDesk with it first roll out many years ago. Since then I have purchased newer versions both NeatConnect and NeatReceipt. The scanners worked just fine until a few months ago Neat got rid of the Legacy software support and encouraged the use of a newer software which now produces blurrier, grey, unclear scans. I have been dealing with technical support for almost 6 months to a year to get my scanner working properly to no avail. I see I’m the reviews that Neat is stating it did not make customers do the upgrade BUT that is not true. If you want to use the cloud it is required as far as I’m being told. I have recently acquired an address for corporate to have requested my support log of the past few months. Neat should replace my systems or issue me a refund for all 3 machines if they want to make software changes that ultimately cause the machines to become obsolete.

I bought the Neat scanner four years ago to use in my bookkeeping business. Going paperless had been a dream and NEAT made it possible. I tried the cloud version along with QB online, but it was far to slow to work efficiently and I remained with the Desktop version of both Neat & QB. Now, NEAT doesn't offer any support for desktop, and they don't make the damn scanner any more. Their customers who prefer NOT to be in the cloud have been effectively SCREWED! I'm sitting here with a dead scanner, a colossal pile of work, and no viable solution that keeps me working on my desktop. I will not go into the cloud. This disgusting business practice of bringing people into the system and then changing the terms of the game should be illegal. I will NOT work with NEAT in the cloud... I'll go back to paperless before they get one cent of my money, let alone a monthly obligation. NEAT - YOU ARE A DISGUSTING COMPANY!!

When originally purchasing "my" NeatDesk scanner and software in 2016, I paid nearly $400 for the device and its ability to function locally on my computer system until it died - that is the deal that Neat and I agreed to. Though a cloud(ish) based system was also offered, I had no use for, nor was I able to utilize the service.

I purchased a Neat Receipts mobile scanner in 2009 from Costco and installed the software on my Windows 7 computer. I have an updated Windows 10 computer now. The software can't be installed on that OS. I would have to pay $49 to Neat to get a Cloud subscription to be able to have access to all my old scanned documents (the originals were shredded). Contacting them only results in suggestions that are not applicable, ie, installing a driver that they say on their website is not available for my model.

I have been using Neat since 2019 and loved it until it went to a subscription, I believe in 2017. Since then, I’ve had nothing but grief. Right now, I’m unable to continue the scanning I started today because it froze up after I scanned a 26 page document. I exited the system and waited for two hours before trying again. Now get a message ‘scanner not connected.’ Ridiculous! Also, You cannot enlarge a document without cutting off part of the page. You cannot enlarge the viewing area so if you need to see something on the sheet, you have to print it. I called on this and they said they know about it, but have no plan to change it in the near future.

I tried using my scanner and it isn't working. I have been on the phone with support for hours. The IT said he would someone else try and call me back and I have yet to get a callback. I tried to go out and buy another since it's urgent I have one ASAP and found out they are no longer available. No one told me that before! You'd think that a subscription and IT all day someone would tell me that!!!!

I had Neat a long time ago and have their scanner. When I re-signed up for them, I tried to use the scanner and it wouldn’t work. I had to call, and their reps helped me figure it out. I use my NeatDesk and scan my stuff so that I can keep a track of it and keep it organized. Before, I have papers everywhere and didn't have a method. NeatDesk makes it easier to find stuff.

I have the NeatDesk scanner for a few years which I use once a year around tax time. We bought it when we started the business and so far, NeatDesk has been good. Over the last couple of years, the program had a few glitches. But they worked out a lot of the bugs in the programs and they got me up the speed to make my Neat scanner functioning again. I know a little bit about computers but NeatDesk's customer service team was courteous. They walked me through a lot of things with it. So this time around, I’m pretty happy with it. It categorizes the receipts and creates a report which makes it make easier for the person preparing our taxes. I also use the Neat Cloud where I use the scanner function and store stuff in the app on the phone.

I was using Quickbooks before but I didn't like it as there were so many steps. I got NeatDesk and with it, all I gotta do is check and make sure it’s got the right information in the right spots. If it doesn't, I correct it and then it’s on to the next one, so it saves me time. Also, before, I was putting the receipts from my business on Excel but then when I discovered that I could do that with NeatDesk, I've started putting my receipts on there. I would use it for the whole year now. I use NeatDesk at the end of the year and because I get to take the tax off of my business, I really like that I'm able to separate the total and then the tax. Another thing is, with the plan that I have, I could call them and it's been well worth the money. I was very pleased when I had to make a phone call. The people I talked to explained things to me in a very easy way to understand.

I use NeatDesk for storing my documents so that I can pull them up for taxes but I use it infrequently now because they took it off of a desktop application and made it cloud based, which is very complicated for me. It doesn’t give me the security that I would like to have as I had before. I don't like it like it right now but I don’t have much choice. When I previously had the desktop arrangement, I used the Neat Scanner and loaded it in, and had my documentation. I didn’t use it for the automatic expense type deals and I didn't worry about pulling in stuff from a picture of a receipt. I either scanned my documents in from a hard copy that I had or from an online account statement where I pulled it directly in from the online version into Neat, and I liked that very much for a lot of things that I do get just online copies.