USPS Reviews

I mailed a check to deposit to my bank. I put it in the outgoing locked apartment panel of my building before the mail was picked up that day, having never had any problems with sending mail from there before. The bank never got my deposit. When I complained that my mail was not being picked up, I was told that my regular mail carrier was out on sick leave and there was a temporary carrier servicing my building. I was later able to check the outgoing mail box, which was empty. My mail was apparently picked up by the carrier and never seen again.

Mail was requested to be forwarded effective January 1, 2012. No mail was forwarded for the entire month of January and neither the original post office nor the forwarding post office location takes responsibility for the disappearance of the mail. Not a single piece of mail was returned to senders.

I have been at the current address for the past 15 years and have never changed my address and yet the post office forwarded my mail in the past to a different address and they claimed it was rectified and now the post office changed my address. I have not moved and they continue to make the same error.

I have been at the current address for the past 20 years and have never changed my address, yet the post office forwarded my mail in the past to a different address and they claimed it was rectified. Now, the post office changed my address. I have not moved and they continue to make the same error.

The mail carriers in Biddeford, Saco Maine 04005 are awful. My mail is never delivered correctly. People in the building are given my personal mail, and destroy it! The mail is never placed in my mailbox, and I have a locked box. The carriers have left mail on the stairs, which has been taken by the wrong tenants. One woman in the building, Julie **, told a postal worker that I no longer live here, and now I get no mail at all. I would like to have her face charges for tampering with my mail. I have called the Biddeford police, and they tell me it's a civil matter.

Where are they? I dropped off 2 packages at Jackson Paka Plaza. They didn't scan. One was mailed on February 14, 2012 / 1st class international. The other was mailed on January 26, 2012 / 1st class international. I hand them in at Paka Plaza on those days. It's very disappointing. Thank you for your help.

The post office, located at 3030 West Fuqua Street, Houston, TX, not only has the worst customer service ever, they are so unorganized. I requested for my mailbox key duplicate on 2/06/12. I was told it was going to be ready in 7 business days. I called on the 7th day and they told me it was ready. I left work early to pick my key up and they say, “Oh, it is not ready. I don't know why it is not ready. The guy didn't see your name but it is going to be ready next week, Tuesday.”

I overnight shipped wedding music to my brother for his wedding. The post office delivery just left a note, and to pick it up on the next day at the post office? If I want a package delivered overnight, it means delivered overnight, not a note saying "I am sorry you were not home". It was important to get it that day at his home, get off at lunch to get it, then use as it is needed. It's such a waste of time and money again, from an already poorly ran and serviced United States Post Office!

The Post Office is open 8:00 to 5:00. I have a job that is 8:30 to 5:00. I have a very small window in the morning to go to the Post Office. I had to mail something today and that awful post lady was late again, this time making me late. Her excuse again was "sorry, I got behind those school buses again". Imagine that during the school year! I'm tired of her being late to her job and making me late for mine.

Late delivery of sale catalog. The ad said for delivery on 3-11, 13 and 14. I received it on 3-21! The sale was good through 3-21. I missed it! I called the postmaster in Lake Elsinore and explained the above issue. He said "yesterday was a holiday, etc". I told him he wasn't listening and repeated the above. He still wouldn't admit their wrongdoing. He really made me angry. Just "I'm so sorry and I'll talk to the carrier" would have been nice. Someone needs to teach the postmaster customer service.

I just got out of the hospital ICU after 3 months. I need my medications! The Blue Point PO delivered my meds to another address. Thank goodness they were here for their daughter's funeral. They are usually in FL for 6 months. They called us to tell us they had a package addressed to me from Prescriptions Solutions. It was the medications I had been waiting for. I cannot be without them. The Blue Point PO constantly delivers to the wrong address in our neighborhood. I have complained numerous times, but much of the time, the postmaster has been changed so my complaints go nowhere. This is not an ordinary piece of mail. It was properly addressed. The mailman used to be revered like a policeman. Now, they don't care if mail gets to the proper address or not.

I mailed all 3 packages by priority mail on 2/7/12. So far, only one of those packages has made it to its destination today, being 2/21/12. Inside, the contents were not in need of insuring since they contained mostly sentimental homemade items like Valentines & chocolate for my children, birthday cookies for my son, and a birthday card.

Post Office lost my package and won't do anything about it! I mailed a package with delivery confirmation. I can track the package and see several stops that it made along the way.

Today, 2/21/12, at approximately 11:30am, I went to the post office located at 3901 W. Broward Blvd. in Ft. Lauderdale, Florida, I went to pick up a package that was delivered to me. I had the delivery receipt which has the article number on it, and they (post office) were unable to find my package. I was waiting for almost 20 minutes and no one came and said anything to me, till finally I asked a clerk why it was taking too long. She said she could not find the package. The lady was a supervisor with a very thick Spanish accent.

I mailed a package to my sister (Patty) in Lake Ariel, PA 18436 and sent it restricted mail. When it arrived at the Lake Ariel post office, the carrier wrote P. ** on the yellow slip. My sister's husband (Paul) went to post office to pick up the package. The worker at the post office named John got the package for Paul. He saw the slip said P. **, but the package said Patty **. He told that to Paul. Paul became angry, so John gave the package to Paul. He also did not make Paul sign for it (I have the slip to prove it). Patty called the post office and spoke to John. He blamed the whole mishap on the carrier for writing "P" on the slip and said he would take care of her. Patty requested to speak to John's supervisor, but John would not allow. He won't tell anybody his part in it. I have complained to my post office here in Fort Myers (east) and was advised to write this complaint. John also said that he knew the family, so it was okay to give the package to the husband. Please respond to my letter so I know what to do next.

I received a birthday gift from my cousin who lives in Oklahoma. She mailed the package priority mail and did not insure it. The contents of the package were 2 gnomes for the summer garden season and 2 cake pans. Everything was wrapped and when the package was lifted there were no indications there would be movement in the box. The 2 gnomes valued at $30 were smashed. According to the postal service, it would be against the law to reimburse me for the contents of the package. What is to prevent postal employees from throwing uninsured packages around just to make a point to buy the insurance?

I have shipped around 10 packages (3 trips to the local USPS outlet) to Amazon customers, and I still have not been able to get any tracking information. I'm not stupid or incompetent; it's just that there's no accurate information about how to get tracking information. First, I shipped First Class Mail; no tracking. Then, I went to the USPS website and read that I would get tracking information if I shipped via Priority Mail; still no tracking information!

I sent out Valentines to all my grandnephews and grandnieces. Two of them -- both to the same address -- were never received. One was addressed to Dakota ** at ** and the other was addressed to his sister, Ayla **, at the same address. My niece had moved there only 3 or 4 weeks prior, but they should be receiving mail, shouldn't they? How do I find out why the Valentines were not delivered?

My friend, Mukesh ** sent me a package from Indian Trail, NC on January 24th of 2012. Today is 2/20/2012 and I still have not received the package I was sent. My friend did not purchase insurance, nor have a tracking number to track the parcel, but does have the original receipt given by the USPS postal office in Indian Trail, NC #** at 1:15:36 PM package is to weight 4lbs. and the value of the contents is US$140.00 dollars. My friend sent this package by regular mail and paid a flat fee of US$10.00 dollars.

I shipped a package to US and I was asked if I need any insurance at the USPS local. I took an insurance of $200 and the package was eventually lost. The tracking shows "still in shipment" and it's been over 2 months. I sent them the claim including receipt, USPS receipt and the claim form. They refused the claim saying it was international letter. On my receipt, it says international parcel. I lost a bag worth $300. I am disappointed and upset.

On Wednesday, February 15, 2012, our mail was received soaking wet. We have a locking mailbox, and we had received a travel packet which really did not fit in the box, leaving everything sticking out in the rain. Tax documents and the travel packet were soaked. These should have been left at the door, which is covered and secure. Our regular carrier would never have done that (Debbie).

My son's passport was applied seven weeks ago. The passport agency from Washington Bureau called for additional documents. I sent it the additional via certify mail on 2/8/2012. This certify mail IS being delivered to date. Our traveling date has been shifted two times. Last time, it is my responsibility. USPS will be responsible in this for missing our travel's deadline.

I have a number of packages I buy on line. This is about the 4th complaint I have made. I track the package and it says out for delivery but I don't get it. The post office is trying to advertise to get people to have their bills mailed instead of online. Are they mad?! I just want to get my mail!

My sister mailed me a check from CT to RI on January 23rd. It never arrived. She sent another on January 30th. It never arrived. My child support check was mailed from NH to RI on February 7th. That check also never arrived. My mail is not being stolen from my mailbox because I get the mail as soon as it's delivered! The problem is within the postal service system. Their investigation is a joke. It consists of asking the regular mail carrier if she's seen anything. They can't figure out who may have been covering for her because there are too many substitutes. Are you kidding me? The mail takes about two days to get here. How many subs could they have had to go through? I have always supported the USPS but these missing checks are my only source of income and this has caused tremendous problems. Thanks for nothing.

The post office on Walters road in Houston, Texas has tree limbs hitting our vehicles in the drive through line, ant hills in the grass and walking areas, grass very high, trash on the property daily, vagrants just sitting on the property at all hours, lights out at times during the night and the serve yourself machine to buy stamps is always out or down. The supervisor and manager of this office is not doing their job at all. It's an eyesore and discussed at Chamber of Commerce meetings monthly.

I generated a label for a DVD shipment to Canada on 12/29/11. I subsequently took it to the post office at the above location and presented it to Edwin as I was instructed to do by the USPS website. The proposed recipient of the package received an email notice and USPS questioned me as to why the label, in addition to Canada, denoted Great Britain, United Kingdom. I called the 800 # and was assured that the package was being sent to Canada and that Canada was not considered part of the United Kingdom.

Two packages were recently delivered to my home. Each time by a different mail carrier. I live on a dead end road that circles back. My mail box is quite a ways from my front door to say the least. The mail carrier sat in his truck honking until I came to the door, which was very annoying to my husband who works nights and had only been asleep for a couple of hours. I walked all the way out to the truck and he handed me the package. The very next day, I was taking care of my toddler trying to get him to eat lunch and the very same thing happened. The mail carrier sat in the drive way and honked until I came to the door. It was raining outside and she stuck her hand out the window waving my package. If they don't want to deliver packages TO people...they are in the wrong line of work. If I was getting paid to walk out in the rain and get my packages...I wouldn't mind. They shouldn't sit in their truck honking until I walk all the way to the window of their vehicle to retrieve my packages. People shouldn't get paid for being lazy.

I am a business owner with a shop online site and I have had several (6) packages stolen from me in the last couple of months. I ship our products (mostly sunglasses) around the world and our reputation depends on them actually getting there. I have been trying to get reimbursed on several packages since November and they keep sending me in circles. I have expressed my concern that someone has been stealing our packages at the post office as I have been packing them myself and can assure they have gone out. The packages have not been getting scanned which results in them being "lost" and my having to deal with a lot of angry customers. Please help! I haven't been able to get any answers and someone at my local post office is clearly committing a federal offense! I'd be happy to provide more info. Please call me anytime.

Odessa at Cottman Post Office Philadelphia refused to take my flat rate envelope telling me it is too thick. You say if it fits it ships. Called her supervisor Mr. ** who was nice and very rude at the same time. I don't understand if it fits it ships. But they refuse to honor this. I ship over 10 things everyday. I shall be looking to take my business elsewhere.

I mailed out an item I sold on eBay on January 3, 2012 from NJ to California parcel post. It was a vintage CB radio for $170. After a week customer told me they never received package and received a full refund from eBay. I went to local post office said they would put an email out to the recovery center and see if it was there. I also called the California post office and they said they would talk to the mail carrier for that area and get back to me. As of today, Feb.17, still no response. I called 1800 ASK USPS and put a claim in through them, they told me someone would call me within two business days. They never called so I called back and was told without tracking they couldn't tell where the package was but they would open a new case and look into it further.

I often have to mail packages for work (Cargill). The woman at the Salem, NY post office counter is very rude and acts as if it is a bother to wait on me. Not sure if she is the post master or not because she wears a uniform. She has no business working with the public. Too much to type the exact conversation, but I am mad enough to file a complaint and I will no longer use that post office. I will rather drive to the Cossayuna or Shushan office where the postmaster is very helpful and friendly even if it is farther away.

I purchased an item off of eBay from a friend, who shipped the item parcel post. The item was shipped on January 6, 2012 from Indiana. It is now February 17, a month and a half later, and I have yet to receive the package. The USPS website says 5-8 days, but when I called to inquire about my package (after 3 weeks) they told me that it can actually take up to 14 days (which it was over). The customer service agent on the phone was very polite and stated that she would be looking into it, and that I should hear from them in 2 business days. 4 days go by without a call, so I call back and let them know I did not hear anything. The next ting I know I get a call directing me to consumer affairs. I call consumer affairs who tells me that because my item was shipped parcel post it was not as important as other packages and that 14 days is just an estimate and that until the "important" packages slow down mine will not be shipped.

The week before Christmas, I went to the East Ridge post office to pay my box rent which was due in January. I was told I could not pay it then because it was not over 30 days till the due date. I explained to them that I was leaving on December the 28th for 6 weeks. They told me not to worry about it and to just take care of it when I returned.

On December 6th, my mother-in-law mailed me a $200 gift card to Destination Maternity and a $100 gift card to Home Depot through first class mail. Neither one arrived and neither one was returned to sender.

Recently, I went to the town and country post office to ship a priority package to Iceland. The postal worker informed me that I would have to list the contents of the package on a slip because he said they need to know what is coming into their country. That’s what I did. Received word that Iceland refused the package because the packing slip did not have the value listed on the packing slip. Don’t you think the postal worker should have told me this detail? Now I’m out of 50 dollars and my brother who has waited forever to get this package will not receive it because of failure to pay attention to detail by the postal worker.

On November 27 I had my mail transferred to a different address. November 30 I transferred it back to the originally address. My mail has been constantly sent to the wrong address since then. I have made several complaints. I went to the post office twice and they cannot seem to solve problem. I have two case numbers: ** and **. I have spoken directly to the postmaster at the Katy post office. Her name is Chenise **. She said if the correct address is on the mail it is put in your box, there is no reason that it would not be. She said the apartment number must not have been on there. This is not true. My mail is sent with the current address. It is sent back or rerouted to the other address, then resent to this address.

The postman drops all the mails belonging to different apartments of my three-apartment building into one of the mail boxes. Sometimes I find a bunch of mails of my neighbors delivered in my mail box and sometimes my mails are found in one of their mail boxes. This unfortunate and frustrating incident occurs every now and then. The mailman seems very careless and irresponsible towards his job. I work in the daytime and chances of seeing or directly speaking with him is very little. There are many instances of my receiving important mails because my mails are delivered to my neighbor's box.

This is the second time this has happened. On October 21, 2011 I mailed a payment to Atmos Energy in St Louis, MO which they never received. Approximately a month later I received it back with a yellow sticker dated 11/5/2011 saying return to sender undeliverable as addressed which the address was correct. With the info on the label I contacted USPS to see what had happened and was told they probably had mistaken a digit in the zip code even though the four-digit additional zip code was included. Today I find out Atmos Energy has not received my payment which was mailed 1/23/12. There is definitely something wrong with postal service in that area. I have never a problem with any other mail except this and it has cost me money and extreme grief.

This is my first package lost! It was technically a poly envelope with a $150 rare dress inside it. It's size XS so we're talking a small article here, I don't know if that is a factor in its disappearance or not. It was sent first class, on 1/30. It is now 2/15. Nothing has updated since departing its origin sort facility. So begins the runaround. I called USPS. I'm given a case number, blah, blah. I gave specifics regarding the parcel, like from whom and where it was coming from and of course to who it should have been delivered to, etc. Representative agrees the time that has elapsed is excessive for first class and opens a case for me. I'm told this requires 48 hours to get some investigating done (not counting the weekend not counting).

I sent Christmas presents from San Francisco, CA to Sarasota, FL on Dec. 13, 2011 and they have still not arrived at their shipping location. I knew sending packages at Christmas time might cause delays, and I was okay with that (a few days, a week, that's ok) but it's been two months and no one has a clue what happened. I have spoken with several people from consumer affairs, customer service and my local facility and everyone tells me the same thing: its last location was scanned at Bell Gardens, CA.

I went to pay for my P.O. Box, $22 for 6 months. Well, she said I was late and had to pay a 15-dollar late fee. Common sense, in this economy if I didn't have $22, I surely don't have $37 to pay for my mail. I asked for my mail and they refused to give it to me. They said the late fee was non-reversible and would not give me my mail.

I would prefer that someone please contact me about the verbal abuse I received from Bob, the supervisor, at the Mayport Road, Atlantic Beach Post Office. I was extremely mortified by the way he treated me when I called to check about a package that had been delivered two days prior to today. He literally screamed at me on the phone and when I asked for a supervisor, he then informed me that he runs the place and has for two years. When I told him I was going to complain, he started mocking me, almost laughingly. He also argued with me when I stated I deserve the same treatment as anyone walking into any business where my money is spent, even if it is the US Postal Service. He laughed and told me to call the 800 number.

I am very dissatisfied that my mail was delivered to the wrong recipient (my neighbor who stays in different building received it). It happened twice within 2 months. Luckily, my neighbor handed back the mail to me. I want a more careful carrier (postman) who carefully checks the address before delivering.

I mailed 3 packages to North Carolina on December 14, 2011. One arrived; one went to Dallas; one went to California. Later, I received one from Dallas; package was torn and "unable to deliver." Later, I received letter from California asking about items missing. I sent that out and checked tracking. It said item left Bell, California. That's it. I don't know where.

Our carrier won't pick up the mail from our address. He has walked past it 3 times in the last month. We have a business out of the home and mail is the best route for us. He has thrown our plastic container we keep the mail in from 15 feet and shattered it. We have talked to his supervisor repeatedly to get him changed. He kicks our packages and throws them in his truck. We don't trust him anymore. What can we do?

I had sent express mail international from USPS Daly City, California on 2nd of February 2012 to Pakistan. Now when I checked it online, there is no detail after February 4th, 2012 showing only it’s in New York. The tracking number for my mail is **. When I contacted the customer service, they are not giving me any satisfactory answer. I have my personal information in that package including my tax papers and social security statement required for my new born son in Pakistan in US Embassy Islamabad, Pakistan. Please let me know ASAP regarding my package. I was told that my wife in Pakistan will receive this package within 3 to 5 working days.

Before it was updated last summer, the Look-Up-a-ZIP-Code feature on your web site was very quick, usually under 1 second. Now it often takes a minute or longer (sometimes several minutes) before the website responds with a zip code. What happened? The updated web page looks nicer, but the old one worked much better.

I just had an opened, empty package dropped at my door. It has two "We Care" stickers that mentioned damage to the package. The package wasn't damaged. It was looted by one of the thieves at the Fort Collins, CO sort facility. According to the tracking information, the package made it from California through Denver just fine. When it got here to Fort Collins, it fell off of the map and then reappeared at my doorstep tattered and emptied. The manager of the post office where the theft occurred wants me to bring it in. Just another stall tactic. I've filed a grievance with the Postmaster General but that will be a waste of time as well. Next, I'm calling the local cops!

Postman for Apple Valley just threw expensive college books over my fence into my yard with my dogs. One book worth $157.67 was demolished and the post office said there was nothing they could do about reimbursing me.

I have been a loyal customer for 20 years of the Larkspur post office. All my bills go there and especially credit cards and statements for security reasons. During the past year, I have been unemployed and have not visited my box except on a monthly basis. Obviously, I'll need to go more as it appears I need to come down twice a month due to junk mail I have no control over. I was told I would need to close my box or I would have to purchase another box a bigger box, which is absurd. I am outraged. I came to pick up my mail and I'm locked out of my box. I just paid $60 for a box that has cost me $48 a year without even a notice about that huge increase. However, that is not the point here. I am outraged that after being a loyal customer for approximately 29 years that this postmaster has pushed too much. First of all, this is not prime real estate and coming down every month should be sufficient. However, I will come down every two weeks to obey with the overflow issue I am being penalized for. Please respond. We should be able to have a three strikes rule or something. I mean this is really silly. I'm not going to spend $120 for two boxes I do not need. If pushed, I will write Michael ** and get the press involved.

On Saturday, February 11, the substitute postman was filling the mailboxes, and I walked up to him and said hello. He completely ignored me. I waited a few minutes to see if he would acknowledge my presence, but he continued to ignore the fact that I was there. Finally, I asked him if he could take two letters for posting, and when he looked up at me, he just took the letters, and not saying a word put them up. This is the second time I have encountered him with the same results, rude, unpleasant, and mean-spirited. I am not a complainer, but this is beyond the pale.

The USPS has lost a very important package of mine, containing a photo album full of pictures of my dog. A worker took the package from my mom and proceeded to insist they knew a quicker way of putting the postage on it. But turns out, they didn't put a tracking number on it like my mom usually does. Now that the box is lost, they claim there's nothing they can do since there's no tracking on it, even though that wasn't our fault and even though I've read countless stories about how the USPS tracking numbers don't work. Nobody from USPS has been helpful and one guy even went so far as to basically harass me and make fun of the fact that I was upset about missing pictures of my dead dog. And I have that in email. Its been 5 good months and I would do anything at this point to find that box.

Mail carrier wrote on pink slip: "Customer's name: **"! The mail carrier was not able even to spell this curse right! Some of the mail carriers are completely illiterate! That happened at the Woodside, NY post office, the most unprofessional of all in the states! A few weeks ago I received a book in a parcel that was forced into my small apartment panel mail box to the point its expensive hard cover edge was worn out and discolored. I didn't complain. Then, after a few days I received another book I ordered with the top of the cover suppressed and torn. Yesterday, February 10, I received an extremely unprofessional pink skip that reads: "Customer name : ** Ananda **", thus calling me names and making fun of my first name. On the top of the pink slip it reads: "Sender's name: Bangladesh."

I had my mail held. Got a confirmation number. Was expecting an expensive package, so I checked the status and it said “delivered.” I went down to the mailbox, and lo and behold there was my package that was supposed to be held along with the rest of my mail. I called 1800askusps and the girl was more or less like what are you complaining for, “You got it delivered.” She could have cared less. Told me she'd have our local postmaster call. The USPS is careless. With all of the people out of work in this country, they can't hire people that can read. There is a different sub here every single Saturday that constantly ** up our mail delivery, along with our people that live in our neighborhood. Wish they would do away with Saturday delivery.

On Friday, 2/10, I accidentally dropped my cell phone in a mail box on Sherman Way, in front of the Van Nuys Terminal Annex. I got the phone number of the claims department and was told the mail in the box had already been taken to Santa Clarita, CA. I am desperately trying to contact anyone. And even though the mail is sorted and distributed on Saturday, no one will answer the phone or tell me when I can go to hopefully retrieve my cell phone. If someone is retrieving this comment now, please call my home phone and help me.

I sent an expensive figurine to Australia via USPS. It was packaged within bubble wrap, peanuts and a box with Styrofoam lining. This box was placed inside another box, with Styrofoam between the box layers. I am no novice at this. I insured the package for $700 and shipped to Australia. When it arrived, it was destroyed, obviously dropped from some height as the contents were broken in a manner that suggested a fall. Of course, the Postal authorities immediately branded the package as having insufficient packaging material for international standards and denied the claim. There is no appeal process. There is photographic evidence of the damage, and the package was $100 to ship with the insurance. I'm out the cost of the item, all profit and shipping. The customer was refunded, and the Post Office keeps shipping charges and the insurance fee.

I went to my local post office to pick up my certified envelope and discovered after signing for the letter and returning home that it was open. I am appalled that someone would take the time out and open my letter. I am really concerned about my privacy and would like some answers as to why this has happen.

I received a perishable delivery and was not home to accept the delivery. The carrier left the "delivery notice" which stated, "Fruit to heave to lift!" The delivery was never re-delivered. I called the number on the delivery notice and no one could locate the item. Since it was a perishable item, time was not on my side. To date, I have not heard back from the post office. The box of rotten oranges has not been delivered. It's not hard to figure why the post office is in the **!

USPS cannot find parcel and says to file claim. Their reply, "If the address for the sender is not present or legible, the mail piece will make it's way to the 'Mail Recovery Center'." It could take at least a month for it to be scanned in at the Mail Recovery Center. In order to make an inquiry with the Mail Recovery Center, a complaint must be filed with consumer affairs; Consumer Affairs, United States Postal Service, 1927 Rosa Parks Blvd Ste 100, Detroit, MI 48216-9600, Phone number 1-800-ASK-USPS.

On February 7th, the office received mail dated a month old which caused a ripple effect. 1) Payments issued to us had to be reissued and the original check appears a month later. 2) Several invoices/statements arrived late which meant our payment to others was late which had incurred late fees. As of today, there are invoices/statements outstanding and perhaps checks as well. Please be sure we receive our mail on a timely basis as this is a business location and I’m not sure if it has happened to others at this address. I have tried to call our local branch to no avail. Thank you.

I moved in to my current apartment about a year ago. My mail started to go to the person, who was in my current apartment, even though he lives in Annandale, and I live in Alexandria. I went to the Lincolnia post office to get this straightened out, but no one was "able" to help. I've decided to go to the Merrifield post office, since all the mail goes there first. I went to Consumer Affairs, and I met that lady who told me that she can do nothing to fix this. I should have mentioned that the person who lived in the apartment before me and I, both have almost similar last names, with only one letter different. I keep loosing credit cards, bank statements, and insurance cards. I'm sure you know what I'm talking about. We are talking about mail. Everything is being delivered to that guy's apartment.

Mailed a package priority with delivery confirmation on Jan. 19, 2012. It still states the status of package as departed Memphis, TN on Jan. 20. This is unbelievable! PO office workers will never be held accountable. Hmmm. Have opened a claim and have talked to local postal worker. Dead end. A lot of help that was. Will discontinue using the USPS. Tracking number is **.

On February 9, 2012 at approximately 8 pm, an unknown good Samaritan knocked on my door. In his hand was a package approximately 12"X12" addressed to me. It was my medications. He said he found it lying on the sidewalk about two houses away from me. I find this to be totally unacceptable. This was not a small parcel and it contained medications vital to my overall physical health. I have been at the receiving end of a number of issues in the last six months with my carriers and am becoming more distressed daily.

I left my townhouse and was locking the door when the post-person vehicle # 023330 tried to give me mail addressed for this residence. I have one arm in sling and the other was on my cane to balance my knee action. He said, “Would you like mail?” I answered, “Please put in the slot, I’m busy now.” He was noisy and shut the metal loudly, and the clip for mail being posted “out” fell to ground, and I heard that and asked would he please put the clip back. He heard and kept on walking as though my time meant "oblivion” to me. I said again, do you think you could?

I have a small business, which I use the USPS for delivery, on small packages. I pay for confirmation delivery with insurance. When I check the tracking number for delivery confirmation, 60% of the time, the USPS will not have an update. I spend 2 to 3 hours trying to have a USPS rep to help me track the package. When the USPS rep tells me they will call back, I need to cross my fingers, and hope they call back. I pay for the service, and don't get what I paid for. When I ask for a refund for not delivering the service that I paid for, sometimes the rep laughs about it.

I was sent a package from my parents that included two cashmere sweaters and canned goods. When I opened the box 90% of the contents were removed and replaced with a gallon of lamp oil and trash. I immediately walked back into the post office and I was told by one of the employees Ricky, the station manager of the North Beach Post Office who was temporarily working at the Pine Street Post Office, that they would call the inspectors to investigate. I went back 3 hours later to follow up and the manager, Art **, refused to assist me. He also lied and said an inspector was on their way. I called the inspector’s office to confirm and they said no request was made. Art needs to be reprimanded. I'm sure someone in his office tampered with my package. He was extremely hostile towards me.

My zip code is 66210. In 17 months, we have had four (4) packages. Our P.O. has claimed they have delivered to our address and haven't. The first was a package husband sent from Iraq. The second was from amazon and when they were contacted, they said the package had been returned (so whoever it was delivered to, was honest enough to return to sender). One was delivered to apartment complex and the last has not been located yet! Every time I call the P.O. (who has go be one of the most customer service unfriendly in this country), they tell me that the package was delivered to you. When I tell them it wasn't, the pat answer is, "We'll check w/ carrier" - and then I'm told again, "it was delivered!" I have had tracking numbers on all packages.

The USPS has lost a very expensive package and we just hit dead ends! We have called everyone to ask for help, some were helpful and some were very rude. The person at Consumer Affairs was a terribly rude person to me and to my husband. She should not be allowed to hold her job if she treats people like that. We are still on the search for our package. It made it all the way from Washington State to New Jersey PO at Spring Lake and has never been seen again. Where did it go? I had to refund my customer all his money now I want my package back. Does the PO have no accountability? Can they just steal my stuff with no consequences? We are very frustrated with the USPS! We want help!

I contacted the 1-800-275-8777 and requested redelivery of mail in which a notice was left. I have yet to receive my mail re-delivered after making 3 requests. The USPS operator (Miles) responded insensitively to my re-delivery request. He came across as if he really didn't give a damn whether I received my package or not.

I received a package from an eBay seller on Dec 27th but I decided to refuse the package and send it back. On the 29th, I took it to El Toro, CA USPS office and they told me to leave the package with them with the same tracking # **. The seller never received it. Whenever I went on usps.com and typed in the tracking info, it kept showing that it was delivered to me, Lake Forest, CA on Dec 27, did not state that the package was refused, nothing. So I decided to phone USPS and speak to the shipping supervisor. He stated that in his system, it showed that the item was refused and it went to the seller's city but then went to somewhere else and got stuck. So I asked him, why doesn't that show online when I go to track a package, he said that he will manually overwrite that and that I should be able to see the details of the package within a day or so. Well that happened and I thought I was saved and would now be able to file a claim with paypal and see about getting my money back. I did that on Jan 13th and got some of my money but just yesterday, I get an email back from paypal stating that the dispute claim has been closed because the tracking info on usps.com shows that it has been delivered to me. Not sure what happened, why it was changed.

The last 3 packages that I have received have been put in a "Package Mail Box" and a note from the carrier was put in my mail stating, "You have a package in the top mail bin". The procedure was that the carrier puts a key in my mail so that I can retrieve my package from a locked box, and not have to leave my package in an unlocked box so that anyone can steal it.

This is to complain that the postman, who in several occasions have left a Delivery Notice in my mail instead of buzzing my intercom and let me know about the delivery of the package. I am home and had to go to the post office to get the package and when I get there said the package still out on the street. I was home waiting to receive my package. This is not the first time he does the same. I hope you will ensure that this postman takes his duties more seriously in future deliveries.

Postal workers are taking the easy way out, instead of keeping a package because of "insufficient address", they are immediately returning it to sender. It is absolutely ridiculous to return a package in less than 24 hours of the first attempt to deliver. I had a package being sent from California to the Niles, Ohio office. The package had the name of the company printed on it, as well as the correct address and since it was in the mall, the carrier never even attempted to deliver it. She just took it back and returned it to the sender. The first attempt happened on February 6, 2012 at 2:33PM and by 10:00AM on February 7, the package was sent back.

I lost one package that was refused to the country I shipped it to. I sent a typewritten letter, asking for them to cover the lost package as it was after 180 days. They sent me a form that asked for the same info again which was handwritten, and there's no further response. That was four months ago. I handed a $500 item to my carrier going to Canada. Well, the package never showed up in the system.

I sold an item on eBay and shipped package by USPS parcel post with tracking number ** on December 30th 2011. It was lost in shipping and was never delivered. I had to pay eBay $251.00 which they reimbursed the buyer. The only thing the post office can tell me is that the item was dispatched to the sort facility which was no help at all.

I mailed my husband some valuable coins in flat rate box. I said to insure for $6700 and was told no. I could only insure for $5000. I went ahead and insured for $5000 and was charged $56 for insurance only! My husband was furious. This happened to me about six months ago and I couldn't remember why or how. I just researched new rates on computer and it clearly states that I can insure up to $25,000. Registered is automatically insured and the cost should have been $20.50 for $5000 and I should have been able to do it for the $6700! Luckily, my husband got the box since I couldn't insure it for the full value. I was charged $35 + more than I should have been and now I have to go 35 miles all the way back tomorrow and complain and hope they will refund me. This is ridiculous. Why didn't they say, "Just send it registered and you can do up to $25000." How clear could I be of what I need to accomplish? I said it was too high and that I should be able to insure for more and they argued the point.

I have 3 dogs in my household. One of them (my Border Collie) just happened to sneak by my girlfriend as she opened the front door & ran out. It just happened as a postman was delivering mail. He ran up to him barking. As I ran out to restrain him, my two other dogs (a Corgi mix & German Shepherd puppy) followed. The next thing I see is this postman, slamming my 22 lb. puppy down to the concrete with his bag full of mail. My puppy is just 5 months old & had surgery a few days prior. It was very lucky not to be physically hurt. The postman says he bit him. My girlfriend & I saw no such thing. Now they say my mail will not be delivered, unless I get rid of them or have my front yard gated. Do I really have to have my front yard gated? I have my dogs confined to the back yard. That is fully gated. Will this one incident keep my mail from being delivered? I now have better control techniques to keep my dogs from bolting out the front door.

I unfortunately used the Attleboro, MA post office on my way home from work a few weeks back. It is located on Rt. 123 and I thought at first "oh what luck", how convenient. However after entering the post office, I realized that I should have just gone to Fedex.

I have lived at this address since 1985. I did, at that time, receive mail from previous tenants. In 1986, my wedding RSVPs where sent to the dead letter office, claiming no such person. The only way I discovered this was one person put their return address on the envelope, and gave me a call. I was told by the post office that they would retrieve my RSVPs, which they never did. I periodically get mail for my neighbors, and also a family on the next block with the same house number, and a similar last name. I always circled the correct address, and put it back in the mail. I had received some of their mail, which looked important, so I hand delivered it to them and asked if they receive any of my mail.

I have been dealing with the United States Postal Service for all of my mailing needs. I run a small business here in Wasilla, Alaska. I deal with corporate accounts such as Sportsman's Warehouse and Hardware Stores. I have been getting all of my items shipped from the Milwaukee Wisconsin area.

I went to the east port plaza office to mail 28 certified letters. There was a very long line. Half way through the line, I asked the clerk if he wanted me to go ahead and tear off stubs and he said yes, it will speed up process. The lady heard me ask the man and didn't say a thing until it was my turn to get to the window. And than said, "I cannot have you tearing them off. Now, I have to match them all up which is going to take longer to process." And now, certified have gone up to $3.40 not $3.29 two weeks ago and he was very rude about it.

I ordered an item online and it arrived in a box that was clearly marked "fragile" in several places. The box had been severely crushed and the product inside had been damaged. I contacted the company who sent it and they very kindly sent out a new item. The second box was also crushed when it was delivered. When we confronted our mail carrier about it, he blamed it on the type of box it was. That shouldn't even matter when something is marked fragile. The company said that the boxes were supplied by USPS specifically for their product. These mail carriers need to stop being so lazy and take care of the packages people pay for!

The package was mailed to me from Louisville, KY with confirmation requested. I received a notice that the package was attempted delivery but no one to sign for it, so it was returned to the post office. I went to the post office and package could not be located, and was told to contact the supervisor. I talked with the supervisor who in turn asked my mail carrier Charles ** who said he did not attempt to deliver package. I called the supervisor who advised me to contact her at 12 noon today. I contacted her, she is out of the building until 2:00 pm.

I send a package to USCIS on first week of January 2012, which includes my citizenship documents and $680.00 check for processing fee. It’s been over a month and USPS at South Windsor keep telling me that my mail is still sitting at Hartford main office and unable to provide any status. They told me to open a case and I opened a case but no response. What should I do? Any help will be appreciated. Thanks.

On December 11, 2011 a projector was purchased by me in China via PayPal. When this item wasn't received, PayPal contacted the seller, and they provided a tracking number for the item that was sent, via registered mail. The tracking number indicated that the item was delivered on Dec 29,2011, in Concord, CA, however I never received the package, and the information provided by my local post office showed that it wasn't signed for. The local post office, sent me to the Main Concord Post Office to file a claim. This is when all my nightmares began. Numerous trips to the Main Office were made, talking with the supervisor, Lorrainne, Marinanne, and Bill on 12 different attempts to file a claim.

In the last week, I sent 12 eBay packages from Summitville and Alexandria, IN. Of those 12 packages, four have been damaged. To me, this seems to be a deliberate destruction of packages. This damage has cost myself over $160. I don't know where this is happening. I wish the incidents could be investigated to prevent more damage.

The USPS is horrible. I live in a 4-unit apartment building. Our mailbox is located inside the main entrance of the building, accessible by a door that is locked, but the postman does have the key. It seems like he just opens the door and throws our mail inside on the floor so anyone can see it. Is it just me or is mail supposed to be private? I mean everyone's personal information is inside our mail and we put our trust in the USPS to deliver our mail securely and safely. But is just seems like they don't give a crap. Sometimes our postman doesn't even deliver our mail. I have had many clients and creditors calling me asking me if I changed my address because the mail that they tried sending me got returned to them as undeliverable. What the ***?

My street is a very busy private street and there is not much parking. I have watched the mail person drive by my house and not give me mail when there is someone else parked in front of my house. I was also left notes written on my mail stating that I must make sure my mailbox is clear. They're not my cars. What am I to do?

Today, I received a reimbursement check for nearly $1,000, 5 days late and torn completely in half! The part that was missing had my social security number on the part of the check. I received the other half inside of a plastic bag inside of a USPS envelope and a USPS sticker on the half of the mail that I received stating "we apologize about your damaged mail". I am totally upset right now because the mail lady in my area always deliver the wrong mail to the wrong house. I receive others mail constantly, and constantly return them or drop them back in the mail box. When I called the USPS Location for my mail, they were blaming the Detroit Location? The supervisor told me that he saw the mail arrive this way to his location and the mail carrier was afraid to deliver it. Now, I have to worry about my identity being stolen through all of this. Not happy at all.

My experience with the Fort Mitchell KY post office tracked my package conf number. They said it was delivered it was not there. I called customer service and filed a claim. They called me twice the next day and they talked to the mailman who said he put it in my mailbox which is a locking mailbox. It is still not there. He said he would call me back. He did almost 2 days later and said there is nothing he could do so I am out with nothing. I would never have anything shipped USPS through the Fort Mitchell KY post office. Thank God for Fedex and UPS.

I had a relative send me an brand spankin' new Giants Conference Champs Hat through our USPS with a delivery confirmation. It made one stop and it's been gone ever since. This was a few weeks ago. I called and gave them a case number that was opened and of course, I got the same answer, "There's nothing I can do because they're still trying to locate the package.”

All mail addressed to me is being returned to the senders marked "this person is no longer at this address". It is not true. I have been living at this address for eight years. Why did this happen all of a sudden? Please continue to deliver mail to me. Who do I contact to make this right? I have had important mail returned to the senders.

I have repeatedly received mail that was clearly addressed to another place/residence's mail. In addition, I own a two family home with two interior mail slots that go into the house.This person has continued to stuff all the mail in one slot which requires me to go outside to retrieve the mail. I have spoken with the supervisor Tonya or Tosha at the Shaker heights office but the problem remains. I have also received mail for 20 years that is addressed to *** Palmerston and have printed on the envelope the correct address but the card keeps returning to me. Why.

I was supposed to have a package on Wednesday, February 2nd. So I checked and it did not come. Upon tracking the number, it said that it had been shipped to my home. I never got it. I am losing faith of the postal service. FedEx and UPS have never messed up like this. How can they say it was delivered and it wasn’t? Upon calling the post office, they don’t seem like they know anything. They said they sub-delivered it and it probably went to the wrong house. This is unacceptable. Now, what am I out my money? New subs shouldn’t be allowed to deliver mail. I have credit cards and income tax items delivered to my home. What if those got into the wrong hands?

I bought and moved into this house approximately 2 1\2 years ago. Because of hip surgery and recovery, I am not currently living at this address and filled out change of address paper work, 6 months ago. Upon checking on my house Sunday, I found mail strapped to my door handle with a rubber band, and my storm door opened, because of this mail. My mailbox at the curb was empty. I do not know if the postal worker or a neighbor left it on my door. But I do not appreciate mail being delivered for previous tenants and left on my door, to invite burglars to break into my home, in my absence.

I had a package mailed out to me on 1/19/12 and as of today 2/2/12 am still waiting for it. I do have the tracking# that shows it never made it to the sort facility but the USPS is no help! What good are tracking# ?

I do business on eBay. Since November 2011, almost 1/10 of my buyers would not receive their items. When I checked the tracking, they were stuck at some post offices without any progress. When I called the USPS post office, they said they would investigate the cases but without any further progress from them after that. I ended up having to provide full refund to my buyers and lost my items (average cost = $50) without any compensation from USPS. Even worse, I lost my Top Seller status on eBay and lost the 20% discount on my final value fee. Buyers gave negative feedback on me, too. I am so frustrated with USPS these days. It's a shame for them.

2 separate Priority envelopes, one on Jan 3 and one on Jan 23 sent from Sheridan, MT were never received at Salome, AZ. Furthermore, neither was returned to my sister's return address in Sheridan, MT. Nov. and Dec. bills from VISA were not received at all. No wonder the USPS is going broke! This causes people to use other methods to send things. Very poor!

I called the Consumer Affairs Office in San Antonio, Texas on 2/02/2012. I was given this number on 12/15/2011, and told they were investigating the matter, and I would hear from someone, or I could call to check the status of the investigation. The items were a new laptop computer, case, mouse, cords, etc. We had purchased for my daughter, who is in the US Air Force, now stationed in Okinawa, Japan. We had to purchase her a replacement computer, so she can communicate with family during her two year deployment. The lost computer was a graduation gift for completing basic training, and Field Medic School in San Antonio (at age 19). I'm proud of her for serving our country, and I find it sad, when I deal with a different branch of our government, The US Postal Service, concerning the missing computer, and deal with a callus and rude individual, as I did this afternoon in the San Antonio office of investigations (Frank). No one has even bothered to return a call, even though I was told on two occasions that someone will call you within 48 hours, beginning in November, 2011.

Some days my mail lady just decides she doesn’t want to come. I have watched her pass the street on many occasions. There is no possible way not a single person on my street doesn’t have mail those days. In addition to that, when she does come the next day, everyone’s mail has BLOCKED written on their mail from the day before. Are you seriously telling me that every mail box on the street was blocked that day by a trash can when I saw her pass the street right up. I have had late bills resulting in late charges and I get checks delivered to my house which I also do not receive on time. This is completely unacceptable.

The mailman is returning my mail to sender without a change of address being submitted. To my understanding, he has been doing this for several months without my knowledge and other residents' knowledge. He has now placed an express mail sticker inside my mailbox, where I can not receive any more mail. Management was not aware of the situation until I brought it to their attention on 2-1-2012, when I went to pick up my mail. I don't even know how long he has been sending my mail back because I just picked up some mail last week. He has taken it upon himself to send our mail back. I was told by one agency that he has returned 4 pieces of mail to them since September. I pay my rent at this address and I also have a 1 year lease that I just signed in December. I have lived at this residence since 2005. I am totally appalled at the United States Postal service.

I have sent numerous reports about not receiving my mail or it being labelled as address unknown. I have had important mail sent back and received phone calls asking for my correct address.

I rely on USPS to reimburse customers who send me their goods. While packages I send out seem to arrive OK, envelopes with money orders inside are lost beyond tracing all the time. It's gotten to where I dread dropping a money order into the mail slot because the odds of it not arriving at its destination are so great. Since it costs me $15 (plus postage to send the cancellation request, more postage to mail a new money order, and more money to purchase a new money order), it very often turns out that all my profit is gone from several transactions per month.

Steve from Hope Valley, RI post office has been sending my mail back. The DMV, it was my state ID can't use a P.O. box. So, they put my address on it and he still sent it back. Collection people are calling because he keeps sending my bills back. Yet, he'll put somebody else mail in my box. There are 3 more people that live at this address and they don't use the P.O. box. It comes as ** and it put in the box, everything that comes in my name gets sent back. I have my state refund check coming.

I had a tracking on a package shipped to my son vacationing in Florida on 1/7/12, his scuba gear. For some reason, when it arrived ,it was determined to be undeliverable and sent back to Tampa, who then sent it back to Winter Haven and finally arrived at the destination it was originally determined to be undeliverable. In the meantime, my son is back at college and this package is sitting on some shelf doing nobody any good!

I filled for change of Address. It has been 3 weeks of waiting for a confirmation code. My mails are still being sent to the old address which is in California and nobody seems to have an answer of why that has been happening. I have contacted the carrier supervisor in Buena Park, CA and was happy to put me on hold and disconnected the phone. I have been trying to reach the post master. I am told she is not in the office three days in a row.

From December 1, 2011 to February 1, 2012 I have had 4 packages sent to different locations with delivery confirmation and not one was scanned when delivered. I sell things on e-bay and if the customer (she/he) is dishonest I’m out the product and also the money.

I shipped a package to my Mother of photos of my children. She lives 11 hrs away and does not get to see her grandchildren but once a year. I packaged up 2 nice frames (the expensive matted ones) with some professional pictures done for her. They were each individually wrapped in bubble wrap (lots of it) and then packed in a box small enough they would not bounce around and then the box was stuffed with shredded packing all around the frames.

I live in Olathe Co. All of our mail is being sent to Montrose to be sorted. I guess Olathe is one of the post offices that is going to be closed in the future. Anyway, this past summer, I was doing a temporary address change and returned home on the 21st of December. I had put a hold on my mail and when I returned I contacted the post office in Montrose to have them start delivering mail to our home address and let them know not to forward our mail. Well, everything went well for a couple of weeks. Then I received a package on the 17th of January 2012 from the post office in PA. That's where we were working for the summer. The package contains some mail that the Montrose post office was still forwarding to them.

I am just sick and tired of my letters and packages not making it to there destination 75% of the time when I use USPS. And they wonder why they are losing business. I took a letter with a money order in it to the post office, walked it in the building and put it in the mail slot on the wall inside the post office on January 23rd. Here it is February the 1st and my money order is nowhere to be found. I will never ever use USPS for anything ever again in life. I've sent packages with clear tape on the package and it arrives to it's destination with blue tape and half of its contents missing. Something has to be done, but I'm quite sure that nothing will be. USPS sucks! UPS is the way to go!

Same problem as many people here, my Mail Carrier, which is unable to deliver mail with 100% correct address to my home. Instead, they deliver it one block away. Luckily, the person who receives my mail is honest, is only 1 block away, and has been dropping it off at my home once a week. Question, if the USPS can not deliver properly addressed 1st class mail (zip+4), why do they exist? Is it time to transfer the USPS duties to FedEx.

Every time I go to get my mail from my post office box in Los Angeles, California zip code 90060, I noticed certain letters are opened. For example, my mail from the Unemployment Office, letters from the DPSS, my child support letters and mail from family members who celebrate Christmas. I do believe in Jesus Christ and letters that I have even mailed to myself. Also letters from the following offices listed above have been delivered to me late.

I was told it takes up to 3 weeks for my mailbox key 2 be ready. It's been past 3 weeks, so I put a hold on my mail, and I went 2 go pick my mail up, and the lady says we don't have any mail for you, so I asked her how much longer it will be, and she replied, "that's what I'm trying to figure out", and I feel as though if a costumer has been waiting for their key for a long time, then you should have a better answer than "that's what I'm trying to figure out". Then when I went the other day, the lady said they have 5 pages of mailbox key to be made, so somebody is not doing their job. All I want is my mailbox key, because I have important documents that I need.

You guys think you are in a bad situation?! I have mailed 8 packages on January 21, 2012. None of them have been delivered. They all say "accepted" and even "processed" in my city, but that's it. I have called every USPS number possible, and went down to the post office where I mailed them. They provided no help. The items i shipped were things I sold on eBay, and are worth hundreds of dollars. My previously 100% eBay feedback is going down the drain. This is pure theft! If anyone can help me with any sort of information, I will definitely compensate you well. Email me at **. Attached are my tracking numbers. The last package was sent on international priority mail.

I was mailed a package from India in December, and received no notice of it. When I went to my local post office, I was initially told that someone in my building signed for it on 12/22. This puzzled me, since no one was at home. I rechecked, and indeed, no one had been home. I went back to the post office, and the story was now different. I was told that my package had not been delivered, and that it was instead being sent back to India, and that it was in New York at the moment.

US Postal carrier 9 Linda from Zip code 93405 and her "boss"? Post Master Antinono ** have concealed and violated Federal and State statutes of Mail Fraud, Postage theft, theft of mail, obstruction of justice, perjury violating U.S.C. title 18 section 1001. Carrier Linda using her cell number of ** on 12-19-2011 text-ed the following threat, thinking it could not be traced." I knew a man once he had so many talents and gifts and he squandered them then he died and his children suffered." This came a 6:47 AM awakening me as I am recovering from surgery, as a unk text. Verizon and AT&T traced it to her as well as her boss.

I will never do business with the post office again. I will gladly pay extra after this experience to obtain more acceptable results from a real package delivery system. I hope they just shut the whole postal system right down. Good for nothing! I could have walked back and forth from sender to destination 4 times and counting, literally! I just hope it wasn't stolen like some 2 out of 100 packages are by this disorganized and ineffective service. By far, this is the slowest service I have ever seen, and the tracking is an absolute joke. I will never give the postal service another dime as long as I live! Maybe if enough people email FedEx about a letter service, they will do it!

On Jan. 12, I put in a complaint with 800-ASK-USPS because the package (one book Water for Elephants: A Novel [Paperback] by Gruen, Sara) never arrived. I was told that I should get a response within 48 hours. I called 3 days later to be told USPS called me (lie) and told me (lie) to call my local office. I asked the rep, why would I call my local office when the package made it to the destination state? That's what you need to do, so I requested to speak to a supervisor who said the same thing. My local office line was constantly busy or you would get voicemail. Today, I was able to get through (1/30). The rep told me to call 800-ASK-USPS because they do not handle out of state packages. I told him that's what I told 800-ASK-USPS, but they told me to call my local office.

I have filed several complaints with our area post office about the delivery of our business mail. As a small independent bakery, we depend on payments received by USPS for our daily deposits. Most often, the mail is delivered Monday through Friday well after the 2PM bank deposit cut off. For the past several weeks, we have not received any Saturday delivery at all. Each time we have complained, the post office tells us they are aware of the problem, that it is being addressed but nothing improves. My roommate, who is a USPS mail carrier, suggested sending a complaint to you so here it is. I need better service!

I mailed my sister's special birthday package (ahead of schedule so that it would get there on time!). I mailed it in a Priority Mail box, with a priority label and added Delivery Confirmation, to be sure of it getting there. It never arrived. I went to the Newtonville Post Office and was assisted by Joyce, who is really helpful and nice. I filled out a Mail Recovery Form, which was sent to Atlanta center as the tracking showed (twice) that it was processed through there. I keep checking in and also called and spoke to Jean at the Boston Office of the Consumer Affairs who was very nice but said that I will only hear from them if they find it.

I just want my letter. That is so important to me, especially since it is my birth certificate. Please help me. I will pay charges for the research.

I had a package attempted to be delivered around January 7th-January 9th. The postal worker left a notice, since I was not home. I signed the notice and left it by my mail box, authorizing the postal worker to redeliver, and leave the package at my apartment building. The notice was taken but the package was never redelivered. When I called the post office, another postal worker informed me that the package was there. I informed her that I would not be able to pick it up until January 28th.

Theresa incompetently filed my paperwork three times and this caused denial of my claim as James dis not care to contact her for corrections. She showed me corrected paperwork she allegedly would mail to the consumer advocate for a final appeal, but when I contacted them the final time around my claim was denied because she "didn’t have a chance to mail it in". She refuses to return my package and I am out of $4400 in damage caused by USPS and have been refused the right to receive my damaged item back with a letter of release from the consumer advocate. Theresa told me my item was not available for return and I am disgusted with this treatment. Why am I liable for her incompetence? It has cost me hours and hours of work over tree months and thousands of dollars.

My letter to Inspector General of U.S. Postal Service:

A cashier’s check was sent from MD to CO to me on 1/18/12 (priority mail, certified mail). I have been given the runaround and have been treated rudely and without concern. I was told by the first supervisor that it should have been delivered on 1/20/12 and that I should be concerned. A week later when I called about my case number because the promised return call with update didn’t happen, I was given a second case number. When I asked what the second case number was going to do that the first one didn’t, there’s no logical response and just placating, lying, and downright lack of concern. The check cannot be cancelled for 90 days. I won’t use USPS ever again!

I have not been receiving my forwarded mail. I know some letters have been returned to their senders. It has been 3 weeks since my request. Because of the importance of the mail that I should be receiving, I am becoming very concerned.

Beginning last year, I have lost a number of mails, including parking ticket, credit card bills, and telephone bills. Recently my American Express credit card bills disappeared for a period of 3 months, thus I was charged a total of over a hundred of dollars for the late charges and interest. It would be appreciated if you can help me to resolve this issue.

When I built my home in this subdivision in 2005, the builder said the subdivision clubhouse was being used temporarily for mail so that mail delivery would not interfere with construction as 3 different builders were constructing homes. In 2006, with construction complete, the homeowners' association met and provided several choices for home mail boxes. Each home anxiously selected their preference and waited for confirmation from the US Postal Service to proceed with their purchase and installation.

I sent the Boro of Morris Plains 07950, 2 checks to pay for municipal taxes for first 2 quarters both for their appropriate quarter of year 2012. I sent in 2 separate envelopes on date of January 8th of 2012. Checks dated Jan.9th 2012 withdrawn from my mother's account. The Morris Plains post office lost or misplaced the envelopes since that time, my mother has passed away. The bank has frozen her accounts resulted an insufficient fund notice. Fees could incur from & MP Boro. I would like a letter from post office stating their total liability in this matter.

If I knew that Carolyn (USPS cashier name tag) was going to ruin my day, I would have gone to the post office at the end of the day. So here I am, I feel like crap so early in the morning, I think I will feel better if I submit a complaint. So the story goes like this. On 01/28/12, I went to the main post office on I-30 in Dallas, TX to send two packages of things I sold on eBay.

On January 28th, my son had an appointment with the Post Office located at 2211 S. Telegraph Road in Bloomfield Hills, MI. 48301 for a passport renewal at 10:30 am. When he arrived, they told him that his appointment was on the 27th. Fortunately, I was in the car waiting for him and when he relayed that info to me, I immediately went into the Post Office with him.

I live in a condo complex where my receive letters and magazines in a locked "letter mailbox". This mailbox is big enough for about 6 stacked magazines. If I get a package larger than this box, the mail carrier can put it in a larger box - "package mailbox" (about the size of two stacked sweater boxes) and leave a key in the "letter mailbox" for me to unlock the "package mailbox".

This is a repeated incident with the West Bloomfield, MI post office of delivering my home mails (bills, statements, tax documents, etc. ) to wrong resident and where in cases I have never received them. I have received open envelopes delivered to my home. In another incident, I have paid for my Post Office box dues inside the post office and it wasn't logged eight day following the due date where the Post Office restricted me access to my mail claiming the dues weren't paid. I have brought this to the local and regional managers but nothing has improved.

A package was mailed to me from Florida on Dec. 29, 2011. I have contacted tracking twice, and have 2 different case numbers. I did receive 2 phone calls from a supervisor at the Las Vegas post office, but she didn't have any more information than was on the tracking site. The package has only been tracked as far was Warrendale, PA, and that was on Jan. 15, 2012. No one can give me any information, as to the current location of the package. I keep getting told to "wait another 7 days" or "don't worry, it will get there". That is not acceptable. I was given a phone number of Consumer Affairs here in Nevada, and cannot even get someone to answer the phone, let alone get any information. I would most appreciate a call, letting me know where my package is, and when it will get here.

I simply wanted the post office to hold my mail, which according to the form, would and could last 30 days if needed. I completed the form as required. I signed the form as required. I provided ID as required. When I went to pick-up my mail the carrier took it upon himself to return my mail back to the sender. I complained to the supervisor Jennie ** whom stated that the house was vacant and would keep sending the mail back. The home is not vacant, which I explained and was courteous when I responded. This resulted in me not getting two large sum checks that I desperately needed. The checks keep going back and forth and I can not pick the money I so rightfully entitled to pick up and receive. I also complained to her supervisor Mario ** whom has not returned my phone calls. It has been a month now and I have not received the checks thanks to these supervisors and the carrier taking it upon themselves for me not to receive my mail by obstructing the delivery. This has caused me great financial harm and has turned into a personal discrimination rather than doing the job responsibility.

The post office is telling me they can't do anything about a missing package that has a tracking number, and they know where it was last at. They think I should just buy another product, and get over it, because it doesn't matter. Obviously, someone from the post office took my package, and they should return it, or be fired. I pay my hard earned money for something, and we trust the post office to send it, not to mention pay them to send it, not steal it, and tell the paying customer "oh well, sorry".

Today, January 27, 2012 at 9:30 am, I went to the Cohasset post office to mail a package. The window is supposed to be opened at 9:30 and it was not, so I rapped gently on the door. An angry and obviously agitated female postal employee abruptly opened the window, glared at me and in an agitated voice stated, "I was on the phone with a customer and that is why I am one minute late."

In September of 2011, I submitted a temporary mail forwarding order to a commercial mail center PO box. In the last five months, mail is occasionally delivered to the house. When I stopped the carriers (we have 3,they all say "All of it?" and I say Yes, that is what a forwarding order is for). Over the holidays, several packages (from friends and family) and every piece of international mail was returned to sender.

I sent a movie back two weeks ago to Blockbuster and they still have not recieved it.

My sister recently sent my phone off on Monday, express overnight and I still didn't get my phone yet. I really like to know what is the holdup.

I bought a text book offline on January 14th and another on January 17th. When I received the one I purchased on the 17th first I went to look at the tracking number for the purchase on the 14th. It said "departed USPS sort facility on Jan. 16 2012; eta: Jan. 18th.” Today is now the 26th and still no book! I have made many phone calls to my post office as well as paid them a visit on the 23rd. Where they told me since it was media mail (the cheapest way to send mail) that there is no telling when I will receive it and that it gets processed last. I pointed out that the tracking information stated it had departed the sort facility and they told me it was probably wrong and still there.

My mail is being left in full public view in the garage/public and not being put in mailboxes. There was no delivery of mail for the last 2 days. Yesterday, I did call Ft. Dearborn and they sent someone out to deliver a few pieces. Today, the same thing.

Here is what happened, recounted in this email I sent to the shipper: On this rainy Monday I thought I heard a small noise at my door so I went to the window and looked out. I saw a mailman standing there and a minute or two later when I went to the door he was gone. I looked outside for a package and nothing was there. I thought my package would be delivered by UPS like all the other times but I checked my Amazon account and saw that USPS had my item and the delivery status page said Delivered. I called USPS on Tuesday and told them what happened. They said it would be delivered today (Weds.) but it wasn't delivered.

I still not got my mail from 1/10/12 to 1/23/12. I have called the post office. When I went there I was told to come the next day at 10am to pick up (but I am at work 40 miles away and can't go then) I talked to the carrier who got me 1/24 and 1/25 mail but the acting postmaster will let him deliver the rest - she has it on her desk. I have filed complaints with USPS customer service and called 1-800-ask-usps but both Ann and her supervisor Travis said that they can only send the complaint to the postmaster and since she is the cause I am stuck. She insists that I come daily to pick up my mail or purchase a mailbox at her post office or she will return all my important mail to sender as undeliverable. She admitted that there was bank information that she was sending back.

The mailman in my area always delivers my very important documents such as a credit card, debit card, and my checks to the neighbor's. Recently, she delivered my driver's license renewal somewhere else.

I ordered a package via USPS. I got confused and sent it to my home address, not my PO box (I have no mailbox due to vandalism). So it was my fault up front for sure. But they claimed they tried to deliver it and couldn't and then shipped it back to sender when I didn't call to claim it at the Finleyville Post Office. But they never left a note/form saying they were trying to deliver it. So how the heck I am supposed to know to call them? They could have easily left it in the doorway, but instead just drove off.

My mail carrier arrived and rang my door buzzer. He took 10 minutes to arrive at my door, when in 5 minutes, you can make it to my door. When he arrived, he handed me my package. When I closed the door and looked at the package, I realized it had been opened. The package contained a digital camera. The package was strategically opened from the underside. When the mailman gave me the box, everything seemed perfectly fine on the top of the box. I reported this to the post office, which sent me an email stating that there was nothing that they could do about my loss.

Like Julie of Trumbauersville, I received a notice of payment due for my PO box renewal earlier this month. I was pleasantly surprised that amounts due for 6 and 12 months were the same as last year. Due date is January 31. There was no notice that rates would increase January 22, much less what those rates would be. I mailed a check in the USPS envelope on the 23rd.

I sent a package priority mail to my nieces in Puerto Rico, who recently lost their dad in the military. They wanted a Barbie doll house and I purchased it and sent it for the Three Kings day which is what they celebrate in PR (epiphany of Christmas). The package was sent priority and insured. The package never arrived. Please help us to re-coup our insurance money and the fees charged to ship.

I have never been satisfied with the USPS. They first damaged a set set of dinnerware my sister sent to me for Christmas. It was clearly stamped fragile everywhere in the box. I couldn't recover any of the plates, they were all broken. I did not complain for that one. Two weeks later, I sent a large flat rate box that cost at that time $14.95 and the clerk told me it will arrive in LA in 4 days, that was on December 27th 2011. I paid $34.70 and I did not ask any question to the clerk because I supposed she put insurance that's what makes it so pricy. Not only she didn't put insurance but she did not even put a tracking number on it.