USPS Reviews

They never delivered my package and the only answer I am getting from them is that they don't know where my package is. It was an iPhone 3GS, bought it from eBay.

I had a parcel package shipped to my address that never arrived. It was shipped from Bell, CA on the 8th of October, then it was tracked through Dallas on the 10th. Then it was tracked at the post office in San Antonio 78217 on the 14th. It is now the 29th and I still haven't received my package. I talked to the supervisor at the post office and he said that because I didn't have insurance, that there was nothing he could do about it. The item was a 1600 watt power amplifier that cost me over $125.

USPS are a bunch of frauds. I ordered 3 Halloween costumes for my children to have for a party at school and obviously Halloween. I paid extra shipping and handling to get my package in 2 days. It's now been 2 weeks. I've called USPS with my tracking info and was told my package cannot be located. I was also told a delivery attempt was made at 3:00 pm yesterday and a slip was left because no one was here. Total bull. I run a daycare, and I am always outside waiting for the school bus to drop off the children at 2:50 till 3:30. There was no USPS driver anywhere near my home, and no slip was left. When I call USPS customer service, they tell me that there's nothing they can do except schedule a redelivery. I have scheduled 3 re-deliveries since last week, and once again, no delivery. These workers are lazy and rude. My neighbor works for USPS and tells me that while they are supposed to be delivering mail, they are really parked on a corner taking breaks, going home to sleep and shopping for hours at a time. I should have taken her advice and not used USPS. But some online store don't give you much of a choice.

Again, I am missing a very important piece of mail. I sent off for my Cosmetologist license on Sept. 29th, and it has never come. I called State Board in Jefferson City today and they told me it was mailed out on October 7. It never takes 21 days to receive it. Usually, it is received within a week. I contacted Mark ** who was supposed to help me with these matters and he assured me they would forward when it comes. It should've been here by now. This will keep me from working. I was to start a job in a week and now I have no license to start work with. I will have to write Jefferson City to re-apply for this license.

I haven't been receiving mail in two to three weeks. Yesterday, I met up with the delivery person, and she said because I didn't get my mail in a week's time, she had to take it to the post office, but she assumed I moved, so placed a note concerning my address saying that I moved/changed address, and for all of my mail to start being returned to the senders. I was told by Robbie who works in the Delivery Department of this Post Office that my mail was stopped on October 2nd, but that was a lie because I have tracking numbers and evidence that mail was still coming to me and that I was still checking my mail afterwards. Not only that, but I have a tracking email confirmation from the US Postal Services about a package that I was supposed to receive and when I was looking for it, it is on the email that it was shipped on October 13, 2009 arrived at the Unit on October 15, 2009, but I still never saw this in my mailbox.

I received a Parcel Search Request form dated 8/19/09, contents found at Denver Bulk Mail Center, to be filled out and mailed to the Atlanta Mail Recovery Unit. I filled out the form. They stated the articles fell out from the package, and mailed the form with the full description of the contents and didn't receive any response. On 9/17/09, I mailed the copy of the form with a 2nd request to search for the articles. To date, 10/27/09, I have not had a response. On the search form, the bottom is to be completed by the post office as to whether the articles were found and sent on to the addressee, articles are returned to me, or articles not found.

With the holiday season approaching us, I feel compelled to share my recent experience with anyone considering mailing packages or gifts of any value through the USPS. My soon to be son-in-law mailed a very valuable item by priority mail from our local post office located in Hobe Sound, FL. Unfortunately, he did not purchase insurance or opt for registered mail being young and thinking that USPS was safe and responsible. Being that it was priority mail, he did receive a tracking number. He checked this number via the internet the very next day. It was stamped in Orlando, FL on this date. He then checked the next day and so on for the next 37 days. It was never stamped again. The package, medium sized priority mail box, is nowhere to be found. After numerous phone calls and needless to say many hours on hold, faxing several items here and there, everyday diligently for 37 days, we are basically told, “Tough luck, we can’t help you.” We gave them our property, entrusting them to do their job and deliver it and they have failed miserably with no remorse and zero concern.

I am a graduate student and moved from Ohio to Utah. I mailed my books via media mail in 2 boxes. One of the boxes arrived, but the other did not. I mailed in 1st week of June 2009 and have been waiting since. I checked with the Salt Lake City, Utah post office and was told just to wait and see. The box that did not arrive had some very important books for my research, which are also very expensive. I had saved a lot of my money to buy them, some of them are books that I had bought from India and that are not available here. I did not add tracking/insurance to the books, as I trusted that USPS would deliver books all right. I guess there have been instances where even tracked items were lost. I cannot afford to raise a case against USPS, so I can’t do much about it. But I would like to warn anyone else in the future to insure, or rather, avoid USPS altogether.

I sent a package to my niece in Austria on September 18, 2009 via International Global Express Mail. That package never arrived. I have now been told that the post office is not allowed to investigate because of a Universal Postal Union. Is this true?

Nearly all of the complaints here, or at least many, indicate viewing tracking information that ends with packages seemingly sitting at the appropriate post office and after days have gone by. No other activity appears forthcoming. I can also guarantee that when you call, visit, e-mail, or write your post office to complain and ask their assistance, you will feel as though they think you're lying or a fool to be dismissed and advised, "All mail/packages we have received have been delivered,” which is most likely true - believe it or not. But you know you haven't received it and feel you've been violated, which, by the way, you have. Before you continue on, I'd advise that you are more often than not missing a key point: “All mail/packages we have received have been delivered.” Remember this also means, “All mail/packages we have not received cannot be delivered,” except that the tracking says your mail has been given to the post office and that's where almost all of us stop considering.

In brief overview, the issue I am writing about has been ongoing for over four months now. It involves the USPS non-delivery of a package, which made it all the way to my local post office. It was there on the day that I personally picked up other mail, asked about it, and was told that it wasn't there yet. And then, it was subsequently marked unclaimed and return to sender. According to USPS' own admission and their tracking record, the package then was returned a second time to my local post office and again it was not delivered, nor was I notified to pick it up (I live less than 1 mile from the post office so I don't think there would be any problem with my getting there) and it was again returned to sender.

I stay in a six (6) flat building. The mail person, who is supposed to deliver our mail, doesn't deliver to our building everyday. We get mail 2 or 3 days a week. As taxpaying citizens, I feel that our rights are being violated because of this mail service. What is the remedy? Do we get a dependable mail person or how do we take this farther? My fiancee and I were waiting for a Medical Card card for our granddaughter, who has a bad case of asthma and has been doing a lot of wheezing. The Dept. of Human Services has sent the card, but we haven't had mail in 2 days, which is becoming a big problem. We can't take our granddaughter to the doctor because of this.

I can't believe the government made my car get repossessed! The USPS has lost my workman's comp check two out of three weeks. What great service. I live week to week, and when my check gets lost, my checking account bounces! Two weeks ago, it cost me $50.00; this week, it will be $75.00. The United States Post Office gets me further in the hole when they lost my mail and have forced me to not pay my car payment! Once I'm behind on a bill, I can't get caught up, as I live week to week. What great employees at the USPS! It does not take 8 days for a piece of mail to make it two hours away. Thanks again to the government employees for their outstanding service! The bank is ok with taking the car and losing money; they can just make a phone call and get bailed out again.

I mailed a very important insurance payment by certified mail on 08-24-09. I paid $2.30 for a return receipt (green card). I never received it. I went to Auburn PO on 10-15-09 and was told by the clerk that it was not showing up on computer and they did not know what happened to return receipt or if mail was delivered. This company would love to have an excuse to cancel my cancer insurance. (They have paid out several times.) That is why I send payments certified with return receipt. If they are not going to return (green card), I can just save that $2.30 and pay bank for a copy of cleared check if indeed it does not get lost in mail, thereby canceling my insurance coverage.

Package was sent from ProvenBlue.com to my husband, Daniel. The post office claims the package was delivered on Friday, 10/16, at 11:30 in the morning. First, I never received my mail before 3 in the afternoon and second, I never received any mail on that day. I have called the post office twice to no regard. I have also contacted the company and I'm awaiting answers from both.

This posting will consist of a few complaints. First, our mail is routinely delivered to the wrong address. On more than one occasion my neighbor has opened my bank statements (she has the same bank I do) thinking they were hers. She now has a chunk of my private financial information. If my mail is delivered to somebody shady, my identity could easily be stolen.

After having the same PO Box for over 30 years, I have not been receiving any mail in the box. After inquiring a number of times, I was told repeatedly that the mail was very light. Including my bills etc.? I spoke to Bonnie ** who is supposed to be the post master and told her of the problem and she could not or would not help in any way. I own an insurance agency for 30+ years and sometimes, the policyholders will send their checks to me for their premium (which they should not) and I have had at least 2 complaints as to why they were not credited. The reason being My PO Box has been getting no mail.

I sent documents required by the National Visa center for my parents who are living in the Philippines. I used the Express Mail Services of the USPS on Oct. 9, 2009, and the expected delivery was Oct.13, 2009. The documents left the local post office on Oct. 9, 2009 and were scanned at the distributing office on the same day. That was the last recorded activity. I called USPS and they said that they lost the documents and couldn't find it. They said that they will refund the fee - how convenient for them. I don't care about how much I paid them. They were entrusted with the delivery of the documents and they lost it.

I shipped an item using USPS with delivery confirmation on the 6th of October 2009; it has been more than 10 days and the item has not been received by the person who is waiting for it. The tracking number states that it hasn't moved since October 7th. I don't know what to do. I hold a small business on eBay and the buyer is waiting for the item. I tried calling customer service, but I only get the PBX saying that my item cannot be tracked.

I want to write a note of warning that I've been patient for many years now waiting for this postal problem to be fixed. Nothing is being done to fix the non-delivery and haphazard delivery of mail at my residence and my neighborhood. I've written many letters and called many people over the last several years. The only person that ever did anything to help (even that was temporary) was John **, my postman's former boss. Jaime, his boss now, told me when I called him that he would not enforce this postman's correct delivery. I've been dealing with Mark ** since early summer and have a little hope that he may get around to doing something someday. So far, nothing has been done.

I moved to this address on September 1, 2009. I filled out a change of address form and did receive mail here for the first month. Once my neighbor moved out and completed his change of address form, the mail stopped. Bills were sent back to companies and all other mail was sent back. I want to know how to make a complaint to the post office. Their website and number is not helpful. When I went to the post office, the manager tried to say it was my fault for not having the box marked but the box was marked.

Kindly investigate the two USPS mails that I've not received at my home address:

I ordered an item online and had it sent Priority Mail to my home. The item never showed up. On Friday, October 16th, I used the Delivery Confirmation Number provided in my order confirmation email from the company to track the item on the USPS web site. The website showed that the Post Office attempted to deliver the item on October 14th at 2:46 PM and a notice was left.

This is our third parcel shipped from this post office that was lost. The packages were not expensive but did have some value. We did not take insurance, but we did expect the USPS to be able to deliver. We followed up with a complaint but have heard nothing back. The local USPS was supposed to call after 48 hours, but we have heard nothing. Our case number is **. I shipped 3 navy covers back to Pensacola, FL to be returned. Total loss was $61.00.

Insured Priority parcel was mailed to my mother Ms. Ademi ** on September 18, 2009, at ** from Florida. When I contacted my mother telephonically to follow up on whether she had received the parcel telephonically, she stated she had not. I further asked if a Delivery Attempt Notice (PS Form 3849) had been left on her door or perhaps inside her mailbox - she replied “no”. I went online and tracked and confirmed Label number **.

Certified letter with 85 checks from different individuals was mailed from Gracie Station 10028 to Brooklyn, NY. Tracking shows letter was sent on October 3 but there is no tracking follow up as to receipt or where the letter might be.

Yes I had a package sent to me from Murphysboro, TN. It was mailed out on the 8th of October and was traced by the VA. It took until the 13 of October for it to reach Kansas City, MO. I live in Eminence, MO. Today is the 15th and the package hasn't arrived yet. What is up with the bad service? Why is it taking so long to move a simple first class package? It's my meds from the VA. I need them and I expect them to come in a timely manner. Your service is so-so, it's not even funny. Why does it take you so long to move first class packages? I know there was a holiday but give me a break.

I bought a truck part from a guy on eBay for $200. If anyone is familiar with steering gears off of trucks, then you know what I’m talking about when I say they are very heavy. The idiot I bought it from put it in a cardboard box with a board in the bottom, which makes sense, so the steering gear wouldn't fall out of the bottom of the box. What he didn't do was fix the sides of the box. Now here's where the US Postal Service comes in. The package was shipped from Ohio to Alabama. It only made two other stops along the way.

The young woman that delivers mail to portions of River Oaks Towne Houses Cooperative is late almost daily. She is constantly on her cell phone and uses very bad language. This is a constant problem. I received other people's mail and vice versa. The mail letter carrier you sent here two weeks ago was extremely efficient. I received my mail early daily and was able to transact business on that particular day. Please return him to this route. I have called and complained before about the female letter carrier.

On September 30, 2009, I sent a package by priority mail, flat rate medium box from the Colonial Heights, VA 23834 post office. I did not insure the box or put tracking on the box as I was in a hurry. I paid for the postage by transaction #** at 7:57AM. The box was sent to Lindsey **. The return address was on the box - Linda. When she had not received the box on Saturday, 10/3/09, I called the Colonial Heights post office and the person told me that there could be a delay because they were moving the Richmond, VA USPS distribution office around and it could cause a delay. They told me that it could take as much as 30 days to get the box and they would not start looking for 30 days.

On Sept. 14, 2009, I mailed a personal check for $350 to an individual in Toms River, NJ. This mail was never received. On Oct. 9, 2009, I opened a case with 1-800-ASK-USPS to which I received a canned email response: "Unfortunately, an occasional piece of mail may fail to reach its destination. When mail items are found during our processing operations, they are collected in the "loose in the mail" section of the Post Office. The item(s) are held for 7 days pending a match with a sender or an addressee. However, at times no match occurs. Sometimes an item will find its way to the Mail Recovery Center (MRC) in Atlanta, GA. Items of value will be held at the in MRC for 90 days." The bank wants $31(!) to issue a 'stop-payment'. That may not seem like much unless you are out of work as I am.

I shipped a package at the Parham Road post office on 9/24/2009. This package was a return to JC Penney. I purchased delivery confirmation but didn't think to purchase insurance (my fault). However, after the 3-day period passed, at which time the package should have arrived, I called the 800 number to follow up. I was told that I couldn't open a case until after 5 business days. After the 5 business days, I called back and opened a case. I was told I would be contacted in 48 hours with an update in reference to my package. I was not called. I called back and was told that the system used to view case updates were down and that I should call back.

A box of toys and clothes from family overseas didn't arrive for months. Then one day, I got a clear plastic packet with only the address label torn off, with a lame "we care" message stating that they "sincerely regret the damage to your mail during handling by the Postal Service." Damage? It is pure theft! There were boxes of Lego and children's toys. And some unscrupulous postal worker clearly decided to take it all. If the package had been damaged, at least some if not all of the contents would have been recovered and delivered, not just a torn off area where the address is. I'm amazed that theft is so simply dismissed by USPS.

I live in a small town of less than 2000 residents. Some businesses I deal with will only accept a street address. In the over 40 years I have lived here, this has not been a problem. The post office has not been delivering some critical mail due to it being addressed to a street address. We live paycheck to paycheck and have been very careful about paying our bills on time. Due to the non-delivery of a credit card bill, my credit has been affected and I must now make a payment to the credit card in excess of $500. This is putting undue strain on the budget we have worked so hard to follow. I don't know if there is any legal recourse but would like to be able to file a complaint with this post office's superiors. A complaint at the local post office will go nowhere.

Priority mailed a small box (5 by 5 by 5 inches) from the UPS store at North Mesa St., El Paso, TX. It has been 9 days and it never got there. This was a birthday present for my son, and we have very little money and I can't afford to do this again. The US postal service has ruined this for us. I will never use priority mail ever again.

Four packages of medium size from different sources were not delivered to my address. I consulted the post office about it, and they did not have my packages and said there was nothing they could do for me. Value of lost packages: $68.99, $7.00, $13.00, and $35.00. Total: $123.99.

The US postal office lost my 30lbs package (I am the recipient). I keep calling and filing claims. The package was sent on August 15th. Please help me find it. Very expensive international books - $1,500-$1,600 worth. I need the books since I am in a doctoral program at UCSD. I need them for educational purposes. Thank you.

I mailed a large item using USPS. I watched their recent media blitz on their services and decided to give them a shot. The box weighed 38lbs and was the size of a small dorm room refrigerator. I mailed the item from Patchogue, NY post office to North Bergen, NJ. I have been runaround to several different departments and the postal supervisors had me call the other post offices to check to see if they have it. When I asked, the postal workers were incredibly rude and unhelpful. I asked if my package was there and the person said no. The funny thing is they did not even ask for any information about the package. When I stated that she did not ask me any info, she was rude again saying that she know there is nothing there that is not delivered.

I was supposed to receive a very important package through USPS from Boston, MA. It was sent Priority Mail. Unfortunately, there was no insurance taken, so there isn't any tracking number. It has been more than two weeks and there is no follow up. I have been contacting the local main post office without much luck. Please help.

I sold a pair of concert tickets on eBay about a week before the show. I sent the tickets by Priority Mail on Tuesday, September 29. It's supposed to take 2-3 days, so they should have been there by Friday. According to online tracking, the package arrived at the buyer's local post office on Thursday, October 1, but they have not been delivered. It's now Wednesday, October 7, more than a week after I mailed them, and they still haven't been delivered. The concert was Monday, so the buyer didn't get to go. No one will answer my phone calls or emails about the problem.

The USPS routinely returns my mail as undeliverable, despite the fact that I have lived at this address for over 11 years. I have notified the local postal station about this issue several times, and each time have been told by the local station that my mail will be delivered in future; however, my mail continues to be returned to senders as undeliverable.

The USPS office (mailman and his supervisor Pier **) said they won't deliver our mail, even with a brand new mail box next to our door. We just moved in three days ago. The post man told me I could put the mailbox in, but that in 7 months everyone in the neighborhood was going to be asked to convert to curbside mailboxes (expensive conversion to say the least!), so he said I should just convert now. I replied that we would convert when everyone else does.

On September 14th, 2009, I mailed two large packages from the U.S. post office in Talkeetna, Alaska to my home in Crown Point, Indiana. One package was a piece of luggage filled with personal items that I insured for $200, and the other package was a 32-inch LCD flat-screen Sony TV that I insured for $500. I used the TV's original box to ship since it was a perfect fit, and simply wrote the mailing address on the side of the box. The woman at the post office said that writing it there was fine. I paid for everything and they gave me my receipt, my tracking number, and a receipt for the insurance, which I put into my wallet.

I purchased an engagement ring online for over $2,000 and it was shipped to my residence. I was planning on proposing to my girlfriend of 2 years this October. The ring was slightly damaged so I contacted Natural Diamond Center to get an exchange. When I shipped the item back to Natural Diamond Center, I used USPS priority mail with signature confirmation. I can barely afford this ring as it is. I was never asked if I wanted insurance or anything so I assumed it would be safe. The item left Hobe Sound, FL (my local post office) at 4:03 pm on September 21st and was processed through Orlando, FL 32862 at 1:26 am on September 22nd. This status never changed so I called USPS Customer Service and opened a case on September 29th at 9:30 am. They reassured me that the package probably was just not scanned and is not lost.

On July 24th, I sent an LG Incite to Trinidad and it never reached till today, 10/03/09. I've been visiting the post office like approximately every week, but they just give me attitudes, emails, and calls. I get the same response that once it leaves the post office, it’s not their responsibility and that I should call Trinidad. I've done that on numerous occasions and it never arrived there. What should I do? I'm so frustrated and the phone was very expensive.

First off, I was directed to contact Consumer Affairs by a USPS representative at their 1-800-275-8777 customer service number regarding this matter. For a little over four months now, my wife and I are not receiving the bulk of our mail at our residence. We moved into the newly constructed home in June '08. For approximately one year we had no problems receiving all of our mail at our residence. At some point during May/June of '09 however, we started noticing our quantity of mail diminishing. The pieces of mail that we were receiving were addressed to either my name or my wife's name, but the street address was wrong.

My husband and I placed several bills out in the box to be mailed all on the same day and none of the bills made it to the destinations. Now we are facing 10 late charges and $23 per check to cancel them. What a mess. We called the post office, and the only comment that was made was that all of the mail they have received has been shipped out and it was not their error.

I shipped my luggage from Reinosa, Spain to Monterey, California on August 6, 2009. I bought insurance, and they told me it would take between 4-6 weeks. It has almost been 8 weeks now, and when I contacted the USPS, they told me the only info they could give me was that it arrived in New York on August 9. They then told me to contact the post office in Spain, which I did. The post office in Spain told me that they had no information for me and it was in the hands of the United States. So what do I do?! Nobody can provide any information to me about my luggage.

One month ago, a new carrier shows up on the block at 4pm in the afternoon. Our mail had always got there around noon. I thought there was no mail for the day and had my dog in the front yard. When I noticed this carrier, I put the dog away - end of story, right? Wrong. I have been the target of hers ever since, even though the dog has not been seen by her in over three weeks. She continually skips my delivery completely at random, seeming to operate at her own judgment. Deciding whether or not I will get my mail seems I am now a target. I have gone to speak with her supervisor last week and wound up speaking to the supervisor of customer service (Mrs. **) who, apparently, is not skilled to handle this situation.

I order things from eBay all the time. One package has gone missing in the past and just recently, five items that I ordered are currently missing. I called that customer service number since the tracking number says it was delivered, but in fact they were not. They are no help at all! I truly think there is a specific postal worker that is stealing my mail. It has just happened too many times this year to believe it is coincidence. I read somewhere that the post office has a monthly auction and auctions off "lost" or "recovered" items. I am told the only hope to recover my items is to buy a ticket to attend the auction, buy back my items and have the people who sold it arrested. I'm not sure how well that will go down. Right now, I am at a loss for my eBay items and my items.

I was brought down here by my youngest son. He's been taking care of me since he was 19. Every time he’s moved, he always made sure he got me there too so he'd be close to make sure I was ok, being taken care of, and he’s helping me out. It's now been 2 yrs. As of the 11th of this month, I've been getting all the mail I always got the 1st year and part of the second. Now, I only get my Medicaid paper and no mail at all. I've sent for applications so I can move 6 months ago. I've called them and they've sent them out at least three times but never got 11, but they can deliver something I didn't order from the same state. My mailbox is empty every day for a long time now, and they keep saying, “We're delivering everything that comes in.”

My husband and I ordered a cellphone from eBay on September 2nd, 2009. The person I bought it from gave me the tracking numbers. I tracked it almost everyday to see where it was. On the 14th of September, I tracked it and it said that it had arrived at the USPS. I did not get a note from USPS to go pick it up so I waited for it to come. It did not come so I went to the USPS that it arrived at on the 18th of September. When I got there, I gave them my tracking number. They tracked it and said that it did arrive on the 14th. I told her that I did not get it. So she went to the back and looked for it. She came back saying that she could not find it. She told me that the carrier that delivers around my neighborhood would be back at 5:30 and that they would ask him and would call me later on that day or the next day.

I have just recently found that a ticket and money order my husband sent in mail in August 2009 has not reached its destination. It's basically lost in the mail. What is the problem here. This is the third time in two years that I have had to stop payments on checks, or in this case, have to find out how to try and get our money reimbursed because the USPS has yet again lost our mail. This is expensive and time-consuming for my self, let alone the fact that it makes our bills late.

I have mailed out two payments to my auto insurance company, one in August 2009, and another on September 16, 2009: the first one, for a payment of $90.00; and the second, for a payment of $261.00 in order to avoid cancellation. It appears that the postal service lost the mail because the insurance company has never received the money. What the hell is going on? I cannot complain because this cannot be tracked. I checked with the bank where the first check was made, and they informed me that the money has not been cashed?

I sent a box to my country, Vietnam, at the post office located in Brookland station Washington, DC, District of Columbia on Sept. 11, 2009 by priority mail. However, up to now, my family has not received the box I sent. It has already been nearly 3 weeks. I would like to know where is my product now and which company is responsible to transpose my product. I adhere the information which I got from track and confirm. It was said that it departed for Vietnam from Sept. 15, so my question is, is it still on the way or it has been lost or what? The last time I sent the same box, only 4 days after and my family received it already. Not this time. Could you kindly help me to check it for me? I am really concerned and worry about it. Thank you for your help.

The post office is not picking up our mail if we do not receive mail. I called Friday (9/25/09) and told them our mail had not been picked up. They told me the girl had forgotten to pick it up. So I needed to take it to the PO before 5:00 pm. On Monday (9/28/09), I again called the PO that our mail was not picked up. I was told if the postman does not have mail to deliver, they will not pick up. As a business, we need our mail picked up. How can you stop service?

After being told by your office that mail delivery would resume, it hasn’t. The postal carrier has a personal issue with either me or my neighbor and doesn’t want to do his job. He claims my neighbor’s dog is lose all the time (false). He says it’s unsafe for him to deliver mail (false). Anytime, this person is on vacation or has a day off I get a week’s worth of mail. So far I’ve had 2 pay checks turn up missing, never returned to sender, so? Consumer Affairs has been working with me for over a year on this matter and still no regular mail service? If I can’t trust the Consumer Affairs Department to help me, who can help me?

I moved to my new place back in March of 2009. It's now the end of September 2009 and I'm still having mailing problems. I did a change of address for myself and my family and every single piece of mail that is sent to my children or my husband is lost and floating somewhere. No one can tell me anything. I called them like 5 times and they keep telling me the same thing - they'll have someone call me back or they'll take care of it. So far, I've had checks, medical insurance cards, report cards, and social security cards that I have not received. I called them and told them about this and apparently, they've put in a new system, and she can't do anything for me and the supervisors can't talk to me because they're all trying to figure out why their new system doesn't work!

I sent a certified letter on August 29th, 2009 (containing a $1080 bank check) from "Correos" mail in Madrid, Spain to Brooklyn, New York. I checked the tracking number and the tracking number revealed that the letter arrived in New York with the USPS on September 1st, 2009. It is now September 28th, 2009. Over the last 2 weeks, I have contacted the USPS and spoken to numerous employees. No one seems to have any information on this "tracked" certified letter. There is no one that can apparently find this letter even though it has a tracking number. I can get no answers from any of the employees. They keep sending me back to the same numbers with the same, "I don't know where the letter is, it is with someone under lock and key" answer. This is a money order that was sent and cannot be canceled. It will be one full month that the letter has not been delivered.

I ordered merchandise from Eves Addiction, cocktail rings to be exact. The package was delivered on 9-11-09 at 3:03pm. The package is not in my possession. I don’t know where it is. Now, I’ve called and called the post office 1-800 # and they are doing the minimum. I have filed a complaint letter two times with USPS. I’m supposed to get a reference # from them, so I can receive a new shipment from Eves Addiction, but I’m not hearing from them. I want some action taken; just seems like I’m getting the brush-off. Please help me!

We mailed a package from Cambridge, MA to Hartley, Delaware on April 30, 2009 while in Boston. We insured the package, mailed it Priority Mail and were told it would be received in 5 days. Upon arriving back home, we found that our bags were opened at Logan Airport and several items including the receipt were missing. Then we learned that the package never arrived at the destination. I immediately called the Kendall Square Post Office to determine what could be done. I was told and I quote, "You don't have a receipt so there's nothing I can do. I have a customer." She then hung up on me.

I forwarded my residential mail on August 18 (I moved 1 mile away, same zip code). I have not received any of my forwarded mail to this day. I conducted my own experiment two weeks ago by sending myself a letter and sent it to my old address (to see how long it would take for me to get it) and I still have not gotten it either. I have spoken to the postmaster who keeps telling me to check back. I spoke to postman who told me he was new on the route and he didn't know a thing. I'm worried someone is stealing my mail for purposes of identity theft. Please help me figure out what is happening to my mail. Thanks very much!

I subscribed to a number of magazines. I have ongoing problems receiving them on time or at all. I have contacted the companies and have been assured my address is correct. I just do not understand why my mail can't be delivered. It is very annoying. I find it very suspicious that a lot of these are Soap Opera magazines and most of the other get to me, but not always. I have to go out and buy the magazine in question and pay full newsstand price after I have already paid for the subscription.

I have been receiving extremely unreliable mail delivery service at home. There are two specific problems. I often receive the mail of neighbor (at **) and I can only assume he is receiving some of my mail too. So far the following have happened: a paycheck arrived a month late (had to be resent to my office address); a W2 form was lost; a credit card bill was late by one month leading to overdue charges of about $50; an important letter with an approval for a mortgage loan was lost; and a parking permit was lost. These are the instances I know about since I actually expected the letters.

I used a certified mail with delivery confirmation and signature request on 9/10/09. I had my passport for renewal in that. I was advised 5 days to wait and check the "Track and Confirm" option on the USPS website. It has been more than 2 weeks and no answer. All the website says is that the item was accepted at this post office and that's it. I dealt with them, but all I got were apologies and nobody was accountable for that certified mail. I am concerned that this mail is stolen as it has my passport in it and can be misused in a number of ways. After paying for a certified mail, I expected more than an apology from USPS.

The USPS carrier misplaced my items. They didn't leave a notice, but the tracking information stated that the item could be picked up at the local post office. When I went to pick up my item, they couldn't find it. They said someone must have misplaced it and there's nothing they can do. I purchased .75 ct diamond earrings, but the package wasn’t insured. Stephanie stated since I didn’t purchase insurance, there isn't anything that they can do.

A friend had stated he was sending me an important package though the postal service on Saturday, September 12, 2009. He stated he was posting through priority mail. As of Monday, September 21, 2009, this package has yet to arrive. I went in to complain and was told that unless there was a confirmation number, the post office is unable to do anything.

I had an order for some DVDs which I shipped out with a tracking number. I got an email from the buyer, who said she never received the package. I re-sent her the tracking number. I looked on the USPS website and tracked the package, and it stopped at the Haden, NJ post office. I called and finally received a call from my post office, and she said they would probably not even look for it. I filed a lost package claim, and oh well, nothing can be done. I understand the post office has an auction every month for lost and unclaimed packages. Isn't that nice. They will not even reimburse my loss, because I did not buy insurance.

We ordered an 18th Century style gown made by a person we know in Billerica, MA. On Wednesday, September 9, 2009, she mailed it to us in a priority mailbox. She mailed it from the Walden branch of the Concord, MA post office. We live in New Hampshire, which is two hours away. It is now September 20, and we have not received the package. We live in a small town, and know everyone at our tiny PO. This package has not made it to our town. My husband lost his job. This item was $300 and much needed for our reenacting and historical paid presentations. Stupidly, we did not ask for insurance because it was extra money we didn't have and the package was only supposed to go from MA to NH. This box could not have evaporated! It has to be somewhere, but no one will help us.

I had ordered several books, as is my habit, and I check every day to see if a book had arrived, as they do not fit into my postal slot. I was notified via track and confirmation on the 10th of this month that one of my books had been delivered on the 8th. I knew immediately that this was not the case. When I walked to the post office, 50 feet from my home, I was informed my regular postal delivery man was off that day and his substitute claimed to have left the book between my screen door and regular door. I explained that I checked it immediately and do so every day and that no book was delivered.The man, who said he was the manager, told me I was being disruptive and the people in line did not need to hear me complain. I later discovered that another item I had ordered was supposedly delivered that very day.

I recently had a package stolen and I believe it may have been an inside USPS job and here's why.

I sent 2 separate small packages to Italy: one in May, the other in June, and neither have been delivered. I had completed and attached the required Customs form, making sure that the packages were clearly labeled (including the recipient's phone number). I was told by the post office that there is nothing they can do to track the packages, even though I gave them the Customs numbers. Their response to my continued pleading was silence. They could not even confirm that the packages had been delivered to Italy. The packages contained birthday gifts for my son and granddaughter. My 5-year-old granddaughter's heart was broken because she did not receive the toys and books she had been promised. The post office has been very uncooperative and I feel like I've hit a brick wall with them. This will be the very last time I use the USPS to ship a package.

On May 9, 2009, I mailed a package to my daughter who lives in Paris, France from our USPS office in Des Moines, Washington. I used shipper assistance in my home, printed out the label, and presented it to the post office in Des Moines, Washington at the address: Terminal Finance Station, Seattle, Washington, 98134.

There are multiple packages lost over the past year. It's much more than a regular postal service branch. Also, there are many, many complaints from other customers also who have lost too many packages as compared to in other post offices. I lost money due to lost packages.

The US Postal Service lost my mailed Visa payment to Bank of America. Desert Schools Credit Union said it will cost $30 to cancel the lost mail/check.

On August 21, 2009, I purchased your priority mail service at the Tulsa Main Post Office. The documents being mailed contained highly confidential passport application material, which I believe has been compromised by the post office. My passport application was being expedited by Travisa in San Francisco, CA; they never received the information. I needed my passport expedited to join my husband who was already in Switzerland for an unexpected business trip. The passport application included an official birth certificate, copy of driver’s license, social security number, mother’s maiden name, mother, father, and husband’s date and origin of birth, and two checks from my personal bank. The post office employee knew the contents of the package to be mailed. She also had knowledge to the package’s critical contents.

My checkbook and my nursing license, along with several items of clothing, were stolen. There are no physical damages, but the nursing license is important as it is provided to employers and there’s risk of identity theft due to the stolen checkbook.

I bought an item on eBay that included free shipping and delivery through USPS First Class Mail. The tracking number informed me that the item would be delivered to me on September 7-10. I waited until September 11 and to my surprise, in my mailbox, the mailman misplaced tons of other people's letters in my mailbox and not a single letter belonged to me! This has happened several times in the last four months. I hate USPS!

I've been awaiting the delivery of five different packages for over two weeks. I only have tracking information for two of the five packages. But those two have been stuck at this Sunset USPS facility since August 27th. I've called this branch and inquired and all they say is that there are no packages there with my name or address, and I need to take it up with the companies that sent the packages. Yet, the tracking provided says clearly that the packages arrived somewhere at their facility and never left.

I recently moved and I have only received 2 to 4 pieces of personal mail at my new address. I have orders coming from eBay (tracking shows that my priority package has been at the sorting station in Coppell, TX since 8/30). I did a change of address the 2nd week of August and no one can tell me where my mail is. I have very important mail that I need, court papers, car registration form, etc. I have spoken with the mail person at my old address and he assured me that my mail would be forwarded. I am very upset about this because I had a package sent to me and the postman attempted one time to deliver it on July 3rd and left a delivery attempt tag on my door. When I went to the PO to retrieve it, they could not find it and I started tracking it. It was returned to sender that did not sign for it so now my package is in Dead Mail and I have not received a refund for the item and the company is not helping me to retrieve my lost item. This situation is very disturbing to me. My landlord reports he has been sending me letters about a situation at my old address and now he has given me a 24-hour notice to pay a bill that I was not aware of because I have not received mail.

They sent me a package on August 20, 2009 Express Mail to ** S. Ocean Dr. Unit ** Hallandale Beach, FL 33009. In the system, it says that the package was going to Jamaica, NY 11499. Today is September 8, 2009. I am going out of USA on September 11 and I need that package before that day. If I do not get it, I am going to lose my flight ($542), vacation from work, everything because someone in the post office made a mistake. I have called the post office at least 15 times and they only say that there is nothing they can do, to just wait to see if I get it. The package is in the Lost Item Dept. in Atlanta, GA 30378 since Sept 3. Please let me know if there is anything that I can do.

I ordered my medicine online on August 17, 2009 and USPS showed it was delivered to their post office in Macedonia on August 22, 2009. When I called them about the package, all they could say was it was delivered and it's not their responsibility that I have not received it. They refused to reimburse me for the lost package. It resulted in physical and financial damage to myself. I was off my medication for 3 weeks, which affected my fibroids because I had to be on the pills for 4 months straight to get results. Also, I spent $84.99 for a month's supply and now I have to spend another $84.99 to replace the lost pills.

My mail box is denied to me. I am not getting my mail in a timely manner and it's delivered to me late because I do not have access to my own box!

They keep delivering the mail to the wrong places. They were told they have to pay attention to the middle initial about 60 times already. They got my father's mail straightened out. Now, my brother's mail is coming back to my home with my father's name on it. I have to re-mail with more to pay for postage, because they are sending the mail to the wrong place.

This new priority mail flat-rate box is a scam. Priority mail in the US is 1-3 days delivery with a stamp. I was told when I turned over my $40.00 for an international drop ship priority box, it would be delivered in 7-10 days. I said great. That was August 11, 2009. It is September 5, 2009, and my box is still not delivered. I was told by the USPS person at my local post office that whomever told me that it would be delivered in 7-10 days was mistaken. I was told by Consumer Relations in OKC that not only do they not make any delivery promise, they also cannot track these boxes internationally.

For the past year and 6 months, my letter carrier has refused to shut my mailbox. I get prescriptions from the VA and my paycheck. I have complained again and again. Today, while sitting in my kitchen, he pulled up and left it down. I went and asked him why and he told me, "What, do you want me to stop and put it up?" when I saw him do it. Last month, he did the same thing and it was raining cats and dogs. My paycheck was soaked enough that I had to bring it back and have another issued.

I was working in my garage, and the mailman came by. I saw him leave and thought I would check my mail. When I opened the mail box, there was a card in there that said "Oh, I'm sorry. I missed you to leave this package." What's going on? Believe it or not, it happened again today with another package. My driveway is 200-ft. long, and when I get a package from UPS or FedEx, they come and knock on my door. The post master at the Hughes Springs post office was a smartass and said they don't have to come to your door with a package. Why do they have it in their car? I have notified all and any future company to not send me a package by the postal service. You're a joke.

I ordered some merchandise online that I needed on 8/24/09. The parcel was apparently delivered on 8/29/09 which was a Saturday, and I was not home. Since there was no signature or anything required, the package should have been left at my door. Instead on Monday when I checked my mailbox, there was a "sorry, we missed you" notice. I had to travel to the designated post office to collect the parcel, only to be told that the parcel was not there. I called the sorting center to speak to the mail carrier and was told the package was not at that location either. I returned to the post office the next day to see if the package was there, and it was not. After a week of phone calls and trying to visit the post office, my package was still not located, and no one that I spoke to was remotely helpful. As a result, I am now out of the money I paid for the merchandise (more than $100) and have suffered enormous amounts of frustration and inconvenience.

On August 13th, 2009, I sent an item via the post office's "next day before noon guaranteed delivery" Express Mail service. The item was to go from Rockville, Maryland to Brooklyn, New York (11235). The item did not arrive at the destination before noon. I called to find out what had happened, where the item was, and when I could anticipate arrival. I called the number provided on the receipt (800-222-1811). It was then 2pm and the customer service representative confirmed that the package had failed to be delivered on time and that I was entitled to a refund. The customer service representative apologized. The customer service representative added that the package would likely arrive later in the afternoon but if not, an investigation would be implemented within the next 24 hours.

In January 2000, I inquired about mail delivery for my new house here in Rail Road Flat. Margaret informed me I had two choices: One is to have mail delivery to the address; however, the Mokelumne Hill post office would deliver the mail and the mailing address would be the street address and Mokelumne Hill as the city. And two, have a post office box at Rail Road Flat and the city would be Rail Road Flat. The box would be free and would certify yearly that nothing had changed in regards to the address.

We all have P.0. Boxes for mail outside of the main part of town. These boxes have the ability to deliver normal size packages, but they just give you a package slip to pick up at the main office. The reason we have been told is that they lost the only key, so they can't deliver the packages. They said that they have been waiting for 1 year for new keys. How can this be? This just needs to be fixed. It seems easy - send them some keys.

I had several items to process at the post office. I have a nearby business and I use click and ship which is a USPS service. I brought my packages to the post office to receive a receipt of the drop off. Jackie told me that with click and ship, you just drop the packages in the drop box. I explained that I needed a receipt and she refused. I also had a next day air click and ship package which she complained had tape over the postage and could not be used.

My name is Victoria and this is my second complaint for the same reason as the first. I live in Dupont, CO. We have a small post office with the most unprofessional lady. She sent all my mail back in the first complaint for no reason except that she didn't know who we were, closed my P. O. box after having it for, oh, over 20 yrs which was a nightmare to fix. I filed a complaint on her. Now, that same lady is again sending packages back that were to be delivered to my P. O. Box.

I ordered 2 games from eBay. They gave me the tracking numbers and said they were delivered, but I never got the package. Again, a week later, I ordered another game. It got here on the 27th of August, it says in the tracking number, and it says they delivered it at 10:30AM. My mail doesn't get here till 3:00PM. Well anyway, I didn't get that package either and that's my money being lost. I know it's the people who deliver the mail because I always get different letters on my mailbox and I had to take them to their rightful owners. I even get my neighbor's mail sometimes.

Back in February of 2009, I didn't receive my NYS Conservationist so I contacted them and they put a watch on the mailings. In August 2009, I didn't receive the Conservationist again. I called them and spoke to Joyce and she stated it was mailed,1-800-678-6399 (she also verified all shipping information which was 100% correct). So, I would assume it was placed in someone else's mailbox. Btw, this is not the first time we have had a problem with the post office.They handle it internally, which means they just sweep it under the rug and have a good laugh.

This is a very small post office, usually a 2-people. Very unfriendly and it is ran like it is their own business. After every visit, I leave with an odd feeling. The last straw was 2 weeks ago. I bought stamps. Upon getting my stamps, I said, "Could I have a different kind?" She said, "You did not ask." Don't you think she should suggest or ask? She does this all day long. Anyway, she said she could not change them. It was a book! Not that she broke some stamps from another page. It has happened with insurance questions, it is too late! She would say they do not volunteer any info. I would like to know if this is a franchise store, it is sure ran like that. I have talked to one of my neighbors and she had the same feeling. Someone should talk to them. It has been like this even before they moved to a new store.

The post office refused to let me move my mailbox even though I have a doctor's note, live alone, and am a senior citizen with blindness. I cannot pick up my mail any longer. I need my bills and benefit check.

I just received a text message from my cell phone carrier informing me that my address had been updated in their system. I have put in a change of address and moved from my previous address to a PO Box. I had been waiting for all my bills to come in, as I slowly change my address with each company I receive mail from. The USPS took it upon their selves without my knowledge or consent to contact AT&T and update my address for me!

We purchased a house in 2007 and the address was called 604 east according to the real estate agent. We have all of our mail sent to this address. We started getting a notice written in front of our mail that the address wasn't right and that we needed to change it to 560 east. This went on for a while and we had some mail sent back (without ever reaching us) and we were told that the address wasn't correct. My wife contacted the post office. She was told that 560 was indeed the old address and that it may be different now because of the new e-911 emergency addresses. We have contacted to e-911 emergency director and received a letter stating that our address is indeed 604 east. My wife stated that she spoke to the postmaster and showed him the letter from the e-911 director. She said that she would have the new address put and the carriers "bin".

I mailed Jeanette using First Class: Certified and with return receipt on 8/10/09 at 2:40 pm. I called on 8/21 and went to the post office on Shepared to speak to an agent about the problem. I was only offered info that the package was undeliverable. Then, I called 1-800-275-8777 the same day and spoke to Sherry to explain the problem. She made a note, gave me a confirmation number, and stated someone would call by the next business day. But no one did.

This incident happened on July 21. I am sorry I have not addressed it prior to this because I was ill. I went to the Post Office at 44th St and Broadway, Astoria, NY 11103 and after a half hour's patient wait (there is always a long line and not enough tellers), I asked the post office employee (an Indian man - approximately 45 years of age) for a Priority Mail stamp and regular stamps. He stated: "We have no more stamps left." and tried to sell me stamps in 1 cent denominations. I could not believe the U.S. Post Office did not have regular or Priority Mail stamps (I asked about this in the Rockefeller NYC office and a security guard told me there have been layoffs and have lack of stamps even there.) This is my first experience, however, in walking into a post office without stamps - its main stock in trade, and I thought this was bizarre. I asked the Post Office employee to see a supervisor. She never came out and hid in the back for half an hour. I finally spoke to him again and he shrugged his shoulders and said: "Too bad for you." While I was leaving the Post Office in shock, he also yelled out the teller's window: "Get lost!"

I mailed an express mail package to Chopard USA in NYC, NY on 8-24-09. I tracked the package the following day to read that it had been delivered at 11:47AM. I called to make sure as the package was a non-replaceable jewelry. Jose in the shipping department at Chopard said that the package had not arrived. Using the tracking online with USPS, I asked for the name of the person who signed for the package. USPS emailed back that there was no signature due to the fact that I waived my right to a signature. I did not, so I drove to my post office and explained what happened. They traced that a "John **" signed for the package at the correct address.

Lost Mail - I sent an Express Mail package several days and it has yet to arrive. It contained a USPS money order for an item I purchased online. There are several misleading statements by USPS on Express Mail such as: (Lie #1) It is an overnight service. Apparently, they "try" to get it there overnight, but in my case they can't get it there after several days.

I have requested the postman to take my outgoing mail several times, but he does not do so. I have a red flag on my box to even signal that there is mail in the tray to be taken and mailed, but it is left in there day after day. Sometimes, he gets the top one or two letters and leave outgoing mail still in the tray. This is a law practice and this mail is time sensitive. I have now called the post office at Richmond and Montrose and complained, but it has been left once again. I have requested the mail to be mailed several times, but to no avail. Please inform the postman that delivers to my address to pick up the outgoing mail and mail it. Thank you.

I often get mail using only my first initial and first 5 digits of my last name. It is obvious that this is the same person, it is only abbreviated. I do this for security as I was a stalker victim. Also, my last name is often misspelled. This post office is sending back my magazines, gifts, mail, etc., even though it is known that I am on the box. I would like to get all my mail in addition to all the other people's mail I get that I never complain about. I simply put it back in the delivery slot. Please use common sense! Using half of a name is not fraud! Cathy said she cannot put a note on the application for fear of getting written up and fired. Why is it so hard to get my mail? It is obvious that we are not criminals. We own and hands-on operate a local business and are registered voters. Let's save the "write-ups" for someone and an occasion that is deserving.

I have a tracking number for a doll I ordered from Peru on 7/31. It was mailed on 8/8/09 from Peru and arrived in ** customs on 8/11. It's been over 2 weeks and when I track it, the info hasn't changed in 2 weeks. I was told USPS often just takes what they want and put them in a monthly auction in Atlanta, Georgia. This is despicable. Almost a month of utter frustration! I'll eventually get the money back, but I thought you could trust the United States Postal Service.

I sent a letter, registered, to Kenya and paid extra for tracking on July 20, 2009, **. I checked online yesterday, 8/24/09, to find it reached NYC on the 27th and got to final destination - my city - on the 20th last month! Pray tell, how could it reach final destination at my home 7 days before it reached NY! Where is the letter?

For the past 3 months, I have been trying to resolve an issue regarding non-delivery of a magazine. I have subscribed, too. I have contacted the USPS, which has responded twice. But still, it has not resolved the issue. I have also contacted the vendor, who has confirmed my address is correct, has confirmed they have sent me my magazine, and in fact, has sent additional copies of magazine that I was supposed to receive. I still have not received one single issue of the magazine.

Our mail continues to be delivered to ** and ** mail boxes. We have not received some mail, because it was not delivered to our box or delivered to someone else's box and not provided to us. It should be of the upmost priority for the postmaster and route delivery personnel to ensure mail is being inserted into the right box. We have large numbers on our box **, and there should be no mistake about mail that has our address on it. ID theft is still the fastest growing crime in our nation. Delivery personnel who do not take this issue seriously could be contributing to the victimization of their fellow citizens.

I subscribe to a weekly "hometown" newspaper. It is dropped every Wednesday in Kansas. Delivery time in the past has varied from 2 to 3 days. Starting in June of 2009, it has changed to 5 to 10 days of delivery time. I have saved 11 weeks of labels with mail date and receipt dates marked. It seems to me that it should not take 10 days for a piece of mail to go from Kansas to California. Is this a new policy?

This concerns the San Bernardino (S. Bdo.) post office (zip code 92404), employee (Oli), and their guaranteed delivery of my time-sensitive outgoing Express Mail. It's dated Monday, August 17 at 11:55am, and it would be delivered by noon, Tuesday, August 18, 2009. This did not occur.

Approximately 4 weeks ago, I came to the Post Office on 10th Street West and J-4 in Lancaster, CA to report my mailbox key lost. At that time, I put my mail on vacation hold until a new lock could be purchased and installed. In the meantime, I came to the postal location to pick up my mail on a daily basis. Last week, my new mailbox key was installed and I removed the vacation hold. I met my postal delivery person the first day my lock was on my box. I continued to receive mail every day including Saturday in my mailbox.

I had antenna shipped from GA in a stout cardboard tube. It arrived without most of the contents and the end of the tube damaged and open. After negotiating USPS's inane phone tree for 15 minutes, I finally was able to talk to a live person who told me to go to my PO and file a claim form. After a 15 minute drive and 15 minute wait in line, I was told that that particular office doesn't do claims and to go downtown. I am worried that the claims office will be closed and I think to call ahead, but there is no way to get a post office branch number to find out any information (go ahead and try it if you don't believe this is true).

On Saturday, August 15, I went to pick up my mail out of our post office box, only to find a piece of tape across the back of the rental box and no mail. Over the weekend, I went to my bill paid box to look up to see when I had paid my last box rental, only to find that my check was inside the envelope dated 5/23/09 and hadn't been delivered to the post office.

I am complaining concerning postal delivery. We have been receiving somebody's mail in our mail box on and off for months. It happens every now and then, but sometimes, that now and then are very important info (like bills and most importantly, income tax refund checks). I, myself, was missing a income tax refund check; but my neighbor from 3 houses down my street brought it over for me. Please help!

I have been trying to complain about an employee for 22 years. The USPS refuses to even confirm or deny the person I dealt with was an employee. The USPS does not accept complaints against employees, does not have a form to fill out or even a superior to talk to. The person I dealt with used a letterhead from the postal inspector’s office and signed her title as "supervisor, operations support". USPS refuses to confirm or deny if she was authorized to use that letterhead or if she even exists. Several postmaster generals have refused to speak to me. The chief postal inspector refused to speak to me for five years and still refuses to listen to a complaint against an employee. He even told me to look for an unknown man as he was the one I had the problem with. I remain convinced a postal employee impersonated a postal inspector and set up a phony mail order company, but there is no way to report it as the USPS does not accept complaints against its employees.

Before I went on vacation, I called 1-800-275-8777 to place a hold on my mail. I spoke with a Pricilla and she placed a hold and gave me a confirmation number of **. Therefore, I left in confidence that my mail was placed on hold. A week later, I returned from my vacation to discover that one week worth of my mail was cramped in my mailbox. I was supposed to pick the mail up at the post office upon my return on the 10th. I discovered the cramped mail on the 9th (Sunday). That Monday (August 10th) I called the post office at the above number to file a complaint. I spoke with a person by the name of Calmay. After that person took my complaint, they gave me a complaint reference number (**). They said that someone would get in touch with me within 24 hours. I waited 24 hours later. No one called me.

I went in there and told him I got mail in my box. I asked him to put it in the person's box. He took it and said, "I sure can," and put it in the trash. I told him he was dumb, shook my head no and left. If we have mail and it is to our house address, we never get it as he won't put it in our box. I would sure like to see something done with him but I am afraid that if he gets my name, we won't get our mail.

On October 20, 2008, I returned a laptop to Publishers Clearing House. A female clerk at the Information/Passport counter served me. I was given a confirmation number. I've tried on numerous occasions to get a refund. Finally, I sent a certified letter to the company. I received a reply on July 28, 2009 stating that the package never arrived to the address I sent it. On August 18, 2009, I went to the Post Office at 93 4th Avenue, NYC 10003. Ms. Dale told me there is no record of delivery confirmation number. How could this be?

I moved from Arkansas to Arizona City in August 2008. For 10 months, I had no problems receiving my mail. Then in June, 2009, I started getting phone calls from my sisters in Arkansas that the mail they sent me was being returned. I've since discovered my bills and documents, as well as personal mail were all being returned to sender with a yellow sticker on it saying "return to Sender. Attempted - Not Known. Unable to Forward."

I shipped 3 packages to the same person in Argentina through USPS EMS on 7/8/09 and the least weighted and valued package got delivered on time while the two most expensive ones got stolen. The online tracking shows "International Dispatch, July 09, 2009, 10:12 am, ISC New York NY(USPS)" and no more update since then. I filed inquiry with USPS and got a claim form simply stating the packages were stolen. I don't know how USPS handles the packages and how could two large and heavy boxes get stolen at the same time. The 2 packages almost cost me $10,000. But unfortunately, I only insured $500 each because that's the maximum value allowed online.

I mailed a package through USPS with tracking and insurance. They lost my package, and refuse to refund. As of last week. Eliza said she had everything she needed. Now, they declined my claim. I have been trying to collect my $500 for four months.

The situation is bad as it is. However, on top of this, the representative was very rude to me. She did not explain the procedure and when I asked if she could explain it to me, she started to become rude. I asked again the information and prompted her to answer in a more polite way. She still did not do it. I asked her name. She said she would only give me her first name, Pia (or Tea?) and hung up on me. All the information I have is that the phone call was placed on Wednesday, August 18th, between 9:10 am - 9:25am CT. The reference number for the phone call was ** and the first name of the person was Pia or Tea.

I called the US post office today inquiring about standard mail delivery. Mr.Kenny ** who is also the postmaster there, answered the telephone. The question that I asked him were that - if I sent a mail from Madison, GA to Atlanta, GA, how long will it take to reach it destination. The postmaster wouldn't respond to me. I waited for about another minute then I said hello - the postmaster still wouldn't respond. He was standing there holding the telephone listening to me talk; but failed to respond or say anything to me.

I rarely deal with USPS, particularly because I have bad experiences with them when I send anything other than an envelope. I sent a package out of the Huntington Beach, CA UPS office and it was forwarded on to the USPS. I paid $20 to have the package arrive at its destination 4 days later. I was sending a present to my little brother who was at camp and had just had his appendix removed. Needless to say, the package got there ten days later, after he had left camp. Now, two weeks later, the package has yet to arrive anywhere. The last time I shipped a package with USPS, it took the tiny package four months to arrive at its destination (an hour drive away from where I had shipped it).

I mailed a certified letter, return request receipt, restricted delivery to my husband to serve him with divorce papers. My husband is a junior and the mail was delivered to his parents' home address at a totally different location in the same town and was accepted/signed for by a female person. Two issues I would like addressed here. One, why was it delivered to a totally different address? Secondly, why was it able to be accepted by a third party when I mailed it restricted delivery? It was my understanding that it meant that he and only he would have to sign for the letter. Our private legal documents are not in the safe hands with the postal service. I feel that me and my husband's privacy rights were violated. His parents received and probably opened our divorce papers.

We moved into our home a year and a half ago. I have posted a note on the mailbox to show whose mail should be delivered here. I have fought this for 1 and 1/2 years now. We keep getting other people's mail. I have addressed this with the carrier, post office here, and the main post office in Pueblo. All I get told is to put it back in the mailbox or that's just junk mail. Why, it just comes right back to me and it's not up to me or them to decide if it's junk mail. I believe the decision is on the person it is addressed to and I am sure these people would like to get their mail as well as on time. What do I need to do to get this through the thick skulls of the postal service to deliver it to the right person? I have gone as far as to deliver the mail myself and have stopped as I do not get paid to deliver the mail. Come on, get it right. Isn't that what you get paid for and keep getting increases for? It's freaking ridiculous!

I mailed 7 DVDs from their first class and only 6 arrived. US post office wonders why UPS is slowly eroding into their territory. It is because they do a better job. One of my daughters never received the DVD of our 50th anniversary.

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I sent a first class manila envelope measuring 18 inches by 14 inches, with fabric and a shirt from India and Africa. This package was sent to Kitty **, **. It was sent July 13, 2009. I didn't insure it or ask for a signature/confirmation. I was confident it would reach her since I had sent a similar package the week before and she got it. I printed this information in permanent marking ink. My return address was a sticker affixed in the upper left-hand corner. Kitty ** checked with her US mail office and they didn't have it sitting on the shelf. The postal clerks here in Santa Fe's main office said they couldn't do anything without a tracking number I would have received had I insured it. I am frustrated as to what to do. I read where the post office is in financial trouble and laying off workers. I am not impressed with their lack of help. Is there anything else I can do?

I subscribe to Netflix. I pay for them and they send them, telling me what day they will arrive. For the last month now, they do not come on Fridays like they are supposed to and sometimes not even on the next Saturday. We are the only house in the ** block. There are 3 blocks on my street. Nobody received mail yesterday. My husband checked with them last night. I am on every mailing list in the country, it seems, and I should always get something, especially my Netflix. I have talked to the PO (205-781-6417) and the situation is not improving.

On two separate occasions, I had a check either lost or stolen and not delivered to me. Payment had to be stopped, causing lots of problems as well as expense. Other people's mail is frequently left in my mailbox, so I'm sure that mine is left in other people's box. This week, a magazine that we subscribe to was not delivered, only the front cover with a sticker saying that it was damaged by the postal service. Complaints have been discussed with the post office with absolutely no results. We have very sorry service and nothing is done. Surely, the postal service is regulated by someone. Any idea who?

I feel as though my mail has been mishandled by one of the postal worker (the supervisor). Ms. ** has been giving me problems about my mail. She has a conflict with one of her postal workers which she thinks is a relative of mine. I feel as if she is holding my mail and sending it back to the sender. I have not given her any consent to do this. However, it is taking some of my important mail two weeks to get to me. I have tried several times talking to her and the supervisor and I have not been successful in receiving any satisfaction. She has been rude as well as harsh.

We were advised to contact Consumer Affairs due to delivery problems with USPS. Please advise if this is correct. I called the number they gave us for the SF district office. We have no recourse because the local P.O. doesn't have a postmaster and no one can address the issue.

I ordered a perishable product online from Traverse City Michigan. The product was to be shipped from Traverse City to Wayne, Michigan. Product was shipped on 08/10/09 and is still not here. USPS shipped it to Ann Arbor and is advising me that it will now take 2 more days to arrive. Ann Arbor is 30 minutes from my home. Why is it going to take 2 days to ship 30 minutes away? I have been advised by the USPS that, "Too bad, it will get here when it gets here." They don't guarantee when it will arrive and that's what I get for shipping economically. So why are my tax dollars still paying them? This is not the first problem I've had with the postal service and they do not even make an effort to resolve complaints. What can I do? What can be done to ensure that the USPS either gets shut down completely (they don't care about our mail and half of us don't even get our mail anyways) or they start accepting responsibility and working with paying customers to resolve their mistakes? I don't think anyone should have to pay for this service and I want to know what I can do about it.

I have complained at the post office about not getting all my mail. They put it in the wrong box. I have had checks come up missing, and I have had bills that I don't receive. I just had to pay a penalty of $105 for a late fee and that is not right. How would you like to pay that kind of penalty? At the post office, they told me I could rent a box but I don't have that kind of money, plus the gas it would take to go and pick it up every day. Thank you.

I also filed a complaint with the United States Postal Investigators and awaiting their response. I did get a response from the postmaster, Stacy **, of USPS Texas City, TX. She said she cannot do anything for me as there is no insurance on my package and she can only refund the signature confirmation fee because obviously, the carrier Gail did not follow the policies. Hello! She forged my signature? Why does this seem okay with these federal employees? They should've known better! I am now out of a genuine Gucci bag that's retailed for $695.00 and also out $510.00, which is how much I paid for the bag. If they had the carrier follow the procedure/policy, I would have the package today!

On July 9, 2009, I mailed a package at the Shelton post office containing 4.45 troy ounces of 14 karat gold scrap to a refiner in Texas via priority mail with delivery confirmation. At current gold prices, its value is over $2,400. It never arrived at its destination. The USPS website's tracking feature shows the package was taken in in Shelton, but it has not been processed or delivered. The tracking number is **. I went to the post office and filled out a form describing the contents and address information for their lost mail recovery system. I have heard nothing since. I contacted the local postmaster Mr. Frank **. He offered sympathy and advised me to contact Consumer Affairs. He refused to provide me with the regional postmaster's phone number.

First on Friday, I received my mail as normal. I live in a townhouse which is like an apartment, so I have a mailbox key and no one else has access to my mailbox. I looked online later that night as I had an item that was being shipped to me. It was marked as being delivered on that day 8/7/09 to my mailbox. Well, I didn't get any such package. At that time, I assumed it was an innocent postal error thinking they gave it to the wrong apartment number. Well then Monday, 8/10/09, came and there was another package I was expecting. I looked early in the morning at the tracking and it had arrived at the local post office at 4AM and was to be delivered that day.

First, on Friday I received my mail as normal. I live in a townhouse which is like an apartment, so I have a mailbox key and no one else has access to my mailbox. I looked online later that night as I had an item that was being shipped to me. It was marked as being delivered on that, day 8/7/09, to my mailbox. Well, I didn't get any such package. At the time, I assumed it was an innocent postal error, thinking they gave it to the wrong apartment number. Well, then Monday, 8/10/09, comes and there's another package I was expecting. I looked early in the morning at the tracking and it had arrived at the local post office at 4 am and was to be delivered that day. Well, I checked my mail and it wasn't delivered. So, I then checked the tracking and again it was marked as being delivered.

I walked into the Arcadia Post Office and there were at least 14 people in line. Not one person was at a window, I thought everyone went home. In a few minutes a young woman came to the desk and started sorting mail. She never indicated when and if someone would be helped. I left after waiting five minutes and realizing I didn't have the entire day to spend. This is not poor service, it is no service.

The postal person delivered our mail last week and there were several mailing returned with postage due. Pat (our financial advisor) was reaching in his pocket to pay for the fees due ($12.00; plus or minus) when the postal carrier said that we could refuse them and I let him know we had changed the mailings to not be returned. He never once said there would be repercussions to refusing them. Since then we did not receive our mail for several days. We had been waiting for over $100 in stamps plus client mailings. When we didn't get any mail, we were concerned our mail was being taken. I called USPS’s stamp department and they said that the carrier had stamped the package delivered on Friday, which was not true as we never received any mail.

I have been waiting for a package to be delivered to my house. It was scanned through the sorting facility in Melville, NY on July 28. It has been almost 2 weeks. The post office can't locate my package. This is unacceptable. Label/receipt number: **. Class: first-class mail. Service(s): delivery confirmation. Status: processed through sort facility. “Your item was processed through and left our Melville, NY 11747 facility on July 28, 2009. The item is currently in transit to the destination. Information, if available, is updated periodically throughout the day. Please check again later.”

I have recently earned a doctorate degree. My diploma was mailed from the University via USPS. A large cardboard envelope clearly marked "DIPLOMA. DO NOT BEND" was shoved into a mail box 1/2 the envelope's size. Our front door is not 15 steps away from the mail box. The diploma was bent and creased - unsuitable for framing - clearly damaged. I am whole-heartedly disappointed in such poor service.

I have been trying to track a package that was going to the wrong address. I have spoken to a dozen different people. Everyone tells me something different. One says send back to sender, another says send back to post office, another says sends to Charlotte, another says it will be destroyed. I also heard that it will not be redelivered. Well, it was never delivered so I'm out about $25.00. Your postal service really needs some work. Half of the employees are clueless.

We scheduled a pick up to ship an Alfred Angelo Gown in style number 2009, color ivory/metallic size 4, and a jacket style number 1869, color ivory/metallic Size 2 to India. This parcel was picked up in 2009-03-18. The customer's wedding date is in 2009-06-20, but the parcel never arrived. The parcel's tracking number is **. For today, 2009-08-06, we still have no answer for this parcel. We are really, really upset about this happening to the wedding and surprised that USPS lost my customer's parcel. We hope this complaint may help me out to check where her wedding Gown and Jacket is. Customer paid extra money to order another set of gown and spend extra for rush service fee.

On July 16, 2009, I mailed my documents priority mail with a delivery confirmation required. I received a call from the company (CitiMortgage) on August 3, 2009 inquiring as to why they haven't received the documents that I mailed on July 16, 2009. CitiMortgage and I went online to track the package. The package was mis-sent on July 18, 2009 and then delivered to a different city on July 21, 2009. The CitiMortgage representative had no idea where Hagerstown, MD was located and neither did I. The USPS did not deliver the package to the correct address.

I had an insured package sent to Florida on 1/2/09. This was a vanity that was being returned to the seller. It arrived damaged. My local post office told me that an insurance claim had to be filed with the damaged item. It was taken to the Palmetto Lakes Post Office from the receiver's warehouse sometime around the end of January, beginning of February. After months of not hear anything regarding the claim, I contacted the main processing of the post office for insurance claims. They had no record of the claim and said I had to contact the office where the claim was filed. I contacted the seller for the name of the post office. They had to contact their warehouse.

I sent an item with tracking (number **) and insurance. The item arrived at the destination, but is damaged. I cannot have items become damaged in transit as it causes me to have to refund the money that the customer paid for the product. When this happens, I lose a sale and often get bad feedback on the system that I use to sell the product. This stops sales. Also, I lose the profit for the package that I've sent via USPS.

I shipped an item to a customer. The item has never been delivered. I shipped it with tracking. The tracking number is: **. After my customer contacted me stating they had not received the product, I checked the tracking status on usps.com. Here is what it said:

They are constantly misplacing my mails and my mails got lost. I am receiving somebody else’s mail. This is a security breach.

It's terrible service and help with getting mail delivered to new mail box. I sent a complaint last fall with no response. I have been told that any complaints about ** (whose mother works at the Estacada post office) got squashed before they get to her employee file. Julio ** and her mother are friends, so they make sure her complaints got "round filed, " this coming from an employee of the Eagle Creek post office. The postmaster herself filed a complaint that went nowhere so she got transferred because nothing got dealt with. She said "you'll be lucky if you even get your mail" when pressed for information on who to contact about a complaint. Why hasn't anyone ever responded? Does my complaint get round filed also?

My mail box was "stuffed" with items that should not have been folded, bent and stuffed to the very rear of the box, so that lots of mail could be pushed and fit into the box. In the box was a card 8.5 inches by 4.5 inches in with the mail. The "Dog Warning Card, Dangerous Dog" were crossed off and "Parcel" was scribbled across the card. There was no attempt to deliver. We were home all day. The mail has been coming very late and I presume the carrier thought they were too late to take the time to deliver and left the card so I would drive the 5 miles each way to pick up the box, if the card means there is a box! I doubt if this was the regular carrier. Her delivery is quite good.

I mailed my husband’s (William **) mortgage payment by priority mail (2-3 days). I mailed it on 07-13-09. It’s to be delivered no later than 07-16-09. It was delivered late (07-17-09). The mortgage company applied a late fee of $30.00. I tried to get reimbursement from the Hillcrest postal store for my fee for the priority mail and the late fee that was applied to the mortgage. They would not reimburse any of the fees. They said that the priority mail was not guaranteed. The Hillcrest postal store or the US Postal Service website does not give any information about priority mail other than it takes 2-3 days for delivery. Customer service told me the mail would get there in 2-3 days. The mail arrived on the fourth day.

I moved in the beginning of April, and at that time, I went online to change my address. All the information that was provided was correct as far as the new address. When the mail started to arrive, I noticed that the apartment number was incorrect. It's 321 and was written as 312. I went online again to note the discrepancy. I was told that it would be corrected. In about a week, I received a call from Bob at the Carlisle post office. He apologized and said that they would correct the problem. As of 8/1/09, the problem remains the same.

I purchased an electronic audio adapter for my girlfriend's BlackBerry and had it mailed to her at the Naval Air Station in Corpus Christi, Texas where she is stationed while on active duty. The article's tracking number indicates that it was delivered on July 14, 2009. However, the post office on base cannot locate it and has not been helpful in trying to find it.

I shipped a package on June 30th, 2009 via USPS and paid extra for a tracking number. Package was never delivered and was never found even though there is a tracking number. The item was shipped to an eBay buyer that eventually filed a complaint against me for not receiving the item (Dell Laptop) and ended up winning the complaint through PayPal. I ended up losing $500 (items worth) as the funds were taken out of my account for refund.

The post office stole or lost my mail for the past three weeks and failed to deliver it. I made several attempts to get my mail and they have neither returned the mail nor forwarded it to me. I lost paychecks, credit card bills, missed payments, lost subscription magazines and general communication as a result.

Tracking number ** - This package was last scanned in Hazelwood, MO on July 12 and now has just disappeared. I have sent several emails to the USPS. Their only response is if the package is insured (it is), then file a claim on it. I have sent several emails asking how an 8-pound box full of cross stitch kits could just disappear. The last email I received from the post office stated as far as they are concern this is a closed case and none of my emails or calls will be returned. Please help me find this package.

The woman that was at the counter, I do not know her name, refused a package because she claimed it was too full. This was a flat rate envelope, and yes, I filled it very close to to capacity, but it was well under the stated 70 lbs.

I had a $600 camera I purchased off Amazon used. The person shipping would only use USPS. The camera made it from Bronx, NY to Decatur, IL. It arrived on 7/27/2009. I contacted my local post office and asked if I could pick it up (I live across the street) .They stated no. I had to wait for it to be 'attempted' to be delivered. And they assured me it would be delivered the next day. Well, it came and went and no package. I called them and they again assured me it would be delivered the next day. Again, it came and went.

My wife and I went away for our wedding and honeymoon. We decided to put a hold on our mail from July 1, 2009 to July 26, 2009. A friend of ours tended to the plants while we were away, but after the first week, the mail did not stop. Our friend had to call and stop the mail. When we returned to the US on July 25, 2009, our mail did not resume. Despite numerous calls to the Post Office and a visit, our mail has not resumed. In addition, the mail that was held has been lost, including a Baby-Shower invitation, a wedding invitation, and several of our wedding gifts.

I had bought a Sims 3 game from GameStop at the nearby mall. I had problems with the disk but the warranty on the GameStop receipt had run out. I had to use the mail to send it back to Electronic Arts for them to replace it. I had two days left before their warranty ran out so I sent it through the USPS First Class. Amazingly, three weeks had passed and I was worried because EA had told me when I called that I should have received a new disk 48 hours after I mailed it. I called the post office and a man picked up. He said hello and then I explained my problem. He said that their phones were down and promptly hung up. I was amazed and now I have wasted $60 on a game that I don't have! I have the pre-order case and I registered the game on the Sims 3 site so as proof that I bought the game.