USPS Reviews

However, I began hearing that people were sending me mail and having it returned because the US Post Office claimed I had "moved and left no forwarding address."

In December of 2008 I paid for a P.O. Box online. I printed the papers as instructed and went to my local post office. The employee told me that he didn't know how to issue a box that was paid for online. He instructed me to go to another location, but I didn't want another location, this post office was nearest to my house.

I had an insured package left at my apartment door on February 1, 2010 at 2:00 in the afternoon by our area postal carrier. However, the package was stolen. If it is a policy or procedure by the post office to leave packages at apartment doors, then can't the policy be changed to leaving a postal slip in one's mailbox, so that would ensure a more secure way for the consumer to get their products. This procedure makes me wonder if the postal carriers are stealing a lot of items that they claim to have left at a resident's door. They supposedly don't have to have a signature, so how would the consumer know if they ever left it.

So I was expecting a parcel/package from a close family friend from whom I purchased some awesome hand-made jewelery (not really expensive stuff, totally not worth stealing). She lives in MN, so she decided to send it USPS, since neither of us had ever had a problem shipping or receiving from them before and it was cheaper than sending UPS or FedEx. She told me she put the contents in a small white hard box, placed them in a manila parcel envelope, and completely sealed the flap and even added tons of tape.

I shipped out a package from USPS in Parsippany, NJ about three months ago The package contained a heart EKG monitor that was supplied to me by my doctor through a third party vendor by the name of Ambumed in Glenelg, MD. After I was finished with the product, I shipped it out back to Ambumed via USPS. Since I never heard back from Ambumed as to receiving the package I sent, I assumed they had received it and thus threw out the tracking number. However, three weeks ago, I received a call from Ambumed that they never received my package.

I know this is going to sound awkward, but please do not judge or be rude about what I am saying. I am an employee of the USPS. It really hurts to know that I love my job and my customers as much as I do and have people that feel horrible about us. Please don't assume that because your experience is bad, everyone that works here is all the same. I take pride in my job and am doing what I can for my customers. I try to treat my customers as I would want them to treat me. I have made friends with a lot of people on my route and try to learn everyone's thoughts on what can be done to better things on my end. I choose to do this because I love it.

For several weeks, I have had spotty delivery of my mail. I live in northern Minnesota, so snow and ice are a norm here in the winter. Today I received a letter from the post office, in my mailbox, mind you, that my sidewalk is too dangerous for the postal worker to use. I find this suspect as if it was so dangerous, how did he deliver this notice? And since he did deliver the notice, it seems pretty childish that he wouldn't deliver my mail at the same time. Instead he holds it hostage. I am really sick of this. What is it they say about the USPS?

I am so tired of entering the post office in a smoke-filled haze. The postmaster smokes inside the building, or else he stands out at the back at the door and people have to wait for him to get done before he comes to wait on you. He even left a burning cigarette laying on the table by the window when he saw me pull up, and he went into the back room to get the window, so he can wait on me. Meanwhile, this cigarette is still burning and entering my lungs! There is a law (Is there not?) that states "No smoking in federal buildings." I don't want to inhale his dirty smoke into my lungs!

I spoke with, as well as e-mailed Joanne *** at Consumer Affairs about a lost book that I mailed. An empty envelope was delivered to the customer. It did have the original packing slip enclosed, but the book was missing. The envelope was torn open. I sent Joanne *** a picture of the ripped envelope, as well as a copy of the packing slip and a copy of the product price with shipping. I have not heard back from Joanne *** as of yet. Please respond to let me know if the e-mail was received and when I could get reimbursed for the lost mail. The total is $26.94, including shipping. The envelope was sent media mail, and was not insured. However, I spend an average of $100.00 to $200.00 a month with the U.S. Post Office on all my mailings. I am a regular customer and would appreciate that I get compensated for my loss. Thank you for your time.

About two weeks ago I made my change of address. Since until yesterday (01-29-10), I had not received anything online to see the tracking of a check that is very important to me which had been returned to its sender. Today I called the office of La Belle and Mr. S. is treating me with very little willingness to help, saying the carrier (Mrs. L.) of the area later called me. After four hours, I again called on Mr. S. and the answer was the same. At this time Mr. S. were upset and the carrier never called me.

A postal carrier has been assaulted in the complex. The postal office has put papers in the hallway stating for NYC housing to fix the lighting fixtures for safety to enter the building. My hallway has been in the same condition for many of years thus far and never has the mail person been assaulted. I call the Post Office to address the issue and I was informed that until housing make the necessary adjustments, there will be no mail delivery or tenants to pick up their mail at the post office. All mail of the tenants will be returned to sender.

A shipment of new 22 hardcover books from LaVergne, TN worth nearly $700 retail simply disappeared. Shipped media mail (at $16.35). The 30-lb. box was shipped to CA by mistake. In route back east, the box apparently was damaged and may be sitting in either TN or CT. I was told that media mail is considered "less than junk mail," said a postal clerk.

As I checked my mail on January 28th 2010, I noticed that I had received two W2's from a company I used to work for. It looked like they had been cut open with a scissor (five long cuts on each envelope). My social security and other sensitive information is on my tax statements. I am worried about identity theft. What can I do?

This post office has not been able to locate an address for one of our customers. We have verified the address multiple ways and for months, they have been sending our mail back with a question mark. I tried to call them to find out why but their phone number online is wrong and as I called a nearby post office, they gave me the same wrong number. If we can't get our bills to our customers, they won't pay.

I used Click-N-Ship and got billed twice for the labels I printed, I signed on right away and sent USPS an email about their overcharge and asked that they reply right away so I didn't have to dispute the overcharge with my bank. I got no reply. So I went in and looked for a place to ask for refunds on labels printed and requested the refund. I heard nothing for a week, so I had to contact my bank to request the refund since you only have 30 days to dispute a charge. This service was awful. They had my money and a response would have been nice. Now today, I finally received a response but could be at least 2 billing cycles before a refund. This is outrageous and I will never Click-N-Ship again. I will no longer use this service until this problem with usps.com is resolved.

I shipped a package of seeds to a seed company in Maine. The package was insured for $2400.00, the value of the seeds. The package was shipped in Nov 2009. Mid-December 2009 I had not received payment for the seeds from the seed company. I contacted and they informed me they had not received the seeds. I went to my local post office and spoke with the post master Phil **. He did a search and it came up the package was sent to damaged claims in MA. I then filed a claim report and it was mailed on Dec. 20 by the Little Mountain PO. I have checked on the status of this claim at least monthly sense. There is no concern to follow through by the post office. I can not talk to a person, the system is all automated.

I want to send the tracking number of the package I just mailed to my grandson so he can track it. I cannot be sure which/what/where is the correct number.

Several times I and many others complained about the service that we receive at this particular post office. Since then, they have commenced to conspiring against me. For example, I have a post office box and the staff never put slips in my box to pick up my mail. I have had items returned and so forth because of this conspiracy. I guess that I have complained about their services so much that they are showing me that I am correct by not providing me with professional services. I have asked to speak with the manager several times and he stated "tell her I am on a conference call". You see, the staff is the reflection of his leadership.

My son sent me a package. He was told that it would arrive on Sat am around noon. It is now 3 pm and there is still no package. I called to track it, and was told that without a tracking number it cannot be tracked. They cannot use the name, address or phone number! How sad is that! My tax dollars are at work again! Of course, I do not have that. I had somewhere to go to and missed that and am still waiting. This is the worst CSR in the world!

For as long as we have a had a certain mail person, our mail has come in the ** dark in winter, which doesn't bother me much when the weather is good. But she seems to make a special point of coming in the dark when the ground is slippery and dangerous. According to the post office, the mail should be delivered by 5 pm. She often delivers after 5 pm and sometimes as late as 7pm!

The tracking number of the package I sent to my buyer on December 18th 2009 showed that it was delivered; however, it never arrived. After calling several times, I was told by Chris ** at the post office in CA, 92115, that the carrier named Henry ** admitted that he scanned delivered by mistake, and it should have been unable to deliver because the zip code was 92111 (somehow it ended up there). Then, according to Chris, Henry again admitted that he made another mistake of forgetting to scan the package as returned.

We have not received mail for two days except for packages on 1/19 and 1/20/10. We always receive mail, and specifically, we should have received Netflix on 1/20 and a mail from EDD on 1/21/10.

My daughter had lived with us and when she moved, she filled a change of address form out and checked family for her family and it transferred all our mail. We are the head of the household. I called and filed complaint wit postmaster general she contacted Edwardsburg post office. They in turn called me and said it was an easy fix. Well, it has been about three weeks still very little mail. I have been unemployed due to recession and was approved for the Obama trial loan modification. I made all three payments according to schedule then called to check about fourth payment. I was told loan was sold. Notice had been sent to wrong address so now me and my family may lose our home due to the post office not getting us our mail.The Edwardsburg post office told me, "That's my problem. Deal with it." Now, what if we lose our home?

Today, my birthday, the postman buzzed me down from my apartment to collect a couple of packages that wouldn’t fit in the mailbox. He also handed me a pile of mail. I went back to my apartment and sorted through the mail for expected birthday cards, only to discover a USPS envelope containing an empty and deliberately torn envelope from my parents, addressed to me. As reported by my father, at the time it was dropped in the mail, it contained a singing birthday card and a personal check, all taped securely in the envelope.

I sent an EMS package from Japan to a valid address in Ranson, WV USA with two phone numbers written on the front for the person I was sending the package to. The package came back to Japan with a "Return to Sender" sticker over the address and a sticker on the back saying that one attempt was made to deliver the package. (There are three spaces for delivery information on that sticker but they only used one. This information can also be validated by EMS tracking) The house and business, a well-known mechanic shop, is within clear view of the post office. Also, I noticed that it took 6 days to reach the States where the usual EMS guarantee is three to four days. EMS tracking shows that the holdup was by USPS. This has happened two years in a row but I didn't complain the first time.

I went out of town on December 18, 2009. Before I left, I filed a "hold mail" card with my local post office. I was gone for 16 days, until Jan. 2, 2010, when I requested my held mail be delivered. When I arrived home on Jan. 2, I found five items in my mailbox: the "hold mail" card, two pieces of junk mail, my water bill, and my mortgage payment notice. What I did not find was 16 days' worth of accumulated mail, including my gas bill, my phone bill, and my car payment notification. I have spoken to the USPS manager here twice.

I sincerely appreciate your action on this matter. I'm lost with out your help. Hope you can help me please. I purchased a radio scanner over the internet from a person whom I don't know. Tracking number is 0309 1830 0001 3305 3490. This package left from Maryland on 12/26/09. This was supposed to go to San Francisco 94140. It arrived in Sacramento on the 2nd of January 2010. Up till now it's somewhere in Sacramento. I called the post office where supposedly my package is and they don't know anything about it. I called USPS at 1 800 ask usps to file a complaint.

Yesterday, the mail failed to be delivered altogether and this happened a few weeks ago as well. Businesses run on the delivery of the US Postal Service and I would like to understand how this can be resolved.

This is the second complaint I've filed. I have been receiving mail addressed to other people at my address for 7 months now. I leave notes daily for the carrier. I have called weekly for the past 7 months (yes, I'm insane) to the Wilcox/Hollywood post office supervisors, all of whom have promised to stop putting mail in my mailbox. I am the only person at this address. No other mail should go in there.

I sent two pieces of mail with important documents to Clemson, SC on January 4 to an apartment. Recipient failed to get them within five business days. I contacted postal service’s 800 number and was told they would get back to me within two days. They failed to respond. I contacted them and was told if I didn't send it with confirmation, there was nothing they could do. In addition, the representative failed to transcribe the zip code correctly. I followed up with local center and was given the same story if I don't pay for more than first class postage service, I can't be assured that the US Postal Service will deliver the mail.

I mailed three packages on 12/22/09. The total cost was $29.12. One package was mailed to California and it was received by the recipient. Two were mailed to Tennessee to two separate addresses. One was received on 12/24. The other, which was sent three day mail, has not been received by the recipient. Unfortunately I did not purchase the insurance or a confirmation of delivery. I have also misplaced my post office receipt; however, I do have my credit card receipt showing the post office charge for $29.12.

Ordered a product about a month ago from a very reputable seller. The seller provided tracking information of which I have monitored every day. For the first week, the package stayed at the original shipping location unmoved. The following week, it was shipped to some place in New Jersey, where it then sat again. A week and a half later, the package is moved to a town in New Jersey that is almost an hour away from the previous location. It's now nearing the month mark and the package is still sitting at the location in New Jersey. The package was sent via priority mail.

On Monday 1/17/2010, I found a notice in my mail box that an attempt was made on Friday 1/16/2010 to deliver two parcels. These parcels were medicine that I needed from the Veterans Hospital..

I moved back to Hawaii from Los Angeles and used USPS to ship my belongings back. Upon arrival of one of my boxes in Hawaii, I opened it only to find that my belongings had been gone through and roughly half the contents of the box were stolen, they also refilled the box with miscellaneous trash to make it look full again. When I shipped the box on 12/30/2009, it weighed in at 68lbs and have receipts to prove it, but when I received the box on 1/14/2010 it only weighed in at 56lbs.

A debit card and pin number was stolen from my PO box and then used to withdraw $1,186.00 from my checking account. The postal worker handed my mail out. I've complaint about missing mail in early 2009 and had the box re-keyed. They were giving my mail to this person over the counter. They are refusing to respond in writing or prosecute the individual, saying it was a mistake. They did place a note on my PO box saying not to hand the mail to anyone. I want action taken. Either with the person who stole my mail and used the debit card or with the employee who went against policy and handed my mail out. The bank is refusing to credit my account for the stolen money, stating the person had access to my PO box.

I mailed a package to Isiolo, Kenya taped and sealed by me in a special way, known only to me. And when it arrived, received and opened, the items had been stolen out of the package. The package tape job had been cut. The package was opened and the items were stolen out of the package. It was then re-taped to make it look like the package was not tampered with. That tells me that someone within the post office system stole the items. They are the only ones protected by the post office buildings and rooms where they could have done this without being caught. Or, there could be more than one low life who stole those items.

I place a letter in the mailbox on Washington Street, Downtown Boston. The letter was addressed to Peabody, MA address. Letter was not received by addressee. I had a small item in letter which may have prompted curiosity and potentially opened, that's my thought anyway. I'm very disappointed!

I am preparing to move. My fiance has been attempting to get rural mail service which was present when he purchased the property 9 years ago. The postmaster said he was .7 of a mile too far for delivery. He also said the seasonal neighbor could not receive mail. My fiance researched this and spoke to several postmasters, including a regional one, and was told that he could get mail if his next door neighbor requested it as well. My fiance took the form to his neighbor who filled it out and (my fiance) took it back to post office because his neighbor is reclusive. The postmaster went to the neighbor's residence after dark on Sat. night, 1/16/2010, on the pretense that his father's house had frozen pipes. Unfortunately, his brother (another postmaster) occupies that house and was 5 miles away, so this was clearly a ruse (not his house, occupied and temperature 40 degrees).

We have lived in the area of Central, Louisiana for approximately 15 years. We use the post office located in Hooper Rd., Baton Rouge (this post office is located in the heart of Central). The postal worker in the office, "Alex", is very, very rude. I have come across many people in my time and have dealt with rudeness on many different levels. However, this particular man is the worst my husband and I have ever seen. He is rude to seemingly everyone who comes through this post office.

To start, there has been weather causing roads to be closed so traffic cannot get into or out of our small rural town, so we understand that mail can't get in or out either and mail won't be delivered. However, when the postal carrier that delivers your mail on a rural route fails to deliver your mail in a timely manner, there are problems that arise. We never got a note or phone call stating that our mail was not being picked up or delivered, we had to make phone calls to find out why.

I shipped a package from NH to Winfield, AL and it weighed 8 lbs. When the package arrived in AL, it was empty. How does that happen? Don't drivers clean out their trucks each day? There were Christmas presents in that box that didn't get delivered.

The post office did not deliver my SS check. The following are names and numbers of people to contact in Savannah if this happens to you. Barbra ** is the post master. If she is not there, call Earnest **, the manager at 912-235-4666. Marty ** is Barbra **’s supervisor, his number is 1-478-752-8535. Mr. ** is Marty **'s supervisor and his number is 1-478-752-8531.

Several people, including my self, have had problems with the mailman on Bauer RD. I came home yesterday to find a small box or facial cream that I ordered from France for $450 frozen in the ditch in 2 feet of snow. To say the least, I am very upset. But this is only one of many problems with this postal employee. My parents live down the road, and Mike, the mailman, refused to close their mailbox and said he doesn't have to because it's too heavy.

I live in a Phoenix suburb, Anthem. Being a newer suburb, it has those apartment-style mailbox banks about every block or block and a half. I get my mail just fine but since before I moved here 2 years ago, the slot to send mail out has been blocked off, not just in our neighborhood but in every other one I've looked at. They claim this is because of vandalism but the vandalism had to have happened more than 2 years ago. What's more, I pay for the PO and for federal law enforcement that deals with mail tampering. So, why isn't something done after more than 2 years? My only options for sending out mail (there are still some people you must pay by mail) is to go 1-1/2 miles to the nearest mailbox at a grocery store. I am disabled. To my way of thinking, creating these banks every block or 2 is already against the Americans with Disabilities Act but now, this is really ridiculous. Complaints are met with, 'You can mail things at Fry's or Safeway. ' For this I pay taxes.

My aunt priority mailed a box on December 16 from Summit, MS post office to me in Columbia, SC. The box never reached me as of January 14, 2010. She talked with the postmaster there in MS and she said that it had to go through Atlanta and they had a storm. Your motto is that rain, sleet or snow doesn't stop delivery, right? Anyway, I was then told to check with my post office here in Columbia so I did and the carrier said that she had never seen it. No tracking number was given because it was not insured, only "priority."

Using a USPS purchased Priority Mail box, on December 16th I sent a USPS Priority Mail package to an address in New Jersey. It was supposed to be a 3-day delivery and the package never arrived. I opened a USPS Case# **, Lost Package. They replied that the item should arrive as backlog cleared up. As of 1/14/10, the item has not arrived.

At least once a week, usually the middle of the week, the mailman does not deliver our mail. Nobody in our triplex receives their mail. He blows us off. This is happening more frequently. I know we should be receiving the mail because it is a normal bulk advertisement delivery day, i.e., Penny Saver Delivery day. The mail is to be delivered Monday through Saturday. That is all we are requesting, our normal service.

I have sent an important document overnight to my parents in Brooklyn NY. It was guaranteed to be delivered there at 12 noon the following day. My parents spent an entire day home waiting for the package that never arrived. At 1 p.m. the status on the tracking number has changed to say out for delivery. At around 5 p.m. we called the local post office to ask for the status of the package. They said that it was still out of delivery. This morning the status on their website changed to say that it was delivered at 12 noon, no one was home and that the notice was left.

I had purchased an electronic item on eBay. The item was shipped, but I have not received the package yet. I talked to the delivery supervisor and he tried to find it but was unable to locate where the item was delivered. Finally, yesterday he told me that the item cannot be found and since the package was not insured, he cannot help. He advised me that all I can do is to complain on Consumer Affairs. This is the second time this has happened to me in 6 months. The first time, the item was $5.99 so I did not spend much time following up with USPS. This item is $30, but I will have to do something to prevent this from happening in future. I don't want to lose money because of USPS's fault.

I got a notice left at my door on 1/11/2010 and it said it is available to pick up after 1/12/2010 9:00AM. At the time I tried to pick up my package, they said they can't find the package and probably the carrier was trying to redeliver my package. However, I never received my package and did not get any other notice but I received my regular mail. It means my carrier did deliver the mail regularly, but not my "registered mail". I called my local post office again and again but they still couldn't find my package and every time I tried to ask question, they told me to hold down and I have to wait for at least 20 minutes. After couple times I called them, their phone line is hold and can't be reached anymore. They got my phone number but I never received a call back. There is no way I can get any help.

I wanted to update you on a recent complaint I opened. My local PO people did quite a bit of follow up. They were great, but the USPS call center was a let-down and still not sure why it took so long. I received my package yesterday. Thanks!

I haven't received mail for a month, or more. Letters are bouncing back to my work, family and friends. I'm working with the Homeland Security on behalf of my wife, and I am not getting their mail either. The Post Office took my info, but hadn't updated me. I'll have to call again. I've lived here for 5 years, what's up?

I sent a letter to Department of State in Washington, D.C. on January 4th, Priority Mail. I just checked online, and today, January 11th, it’s just now showing where delivery was attempted. Seven Days later, I paid for 2-3 days. What's the problem? This is our federal government. Also, I can't believe there is no one at the State Department that can't sign for mail!

I haven't been receiving my mail here consistently for over 2 years. The mail that I never seem to receive are always in the form of cheques. My employers have had to reissue cheques which I am not receiving. I have repeatedly complained to the post office, at one time I was assigned a special agent Ahmad to investigate this matter but nothing happened. And now my employer is mailing my cheques again and they are coming up missing!

I mailed three boxes of Christmas gifts on December 10, 2009. Two boxes went to Pensacola, Florida (2 different family addressees), and one to Omaha, Nebraska. I personally packaged, double taped (with tape purchased from USPS), and mailed the package through USPS. The teller, at no time, indicated neither poor packaging, nor an idea that the boxes might not meet its destination. I tracked and insured (on a whim, thank God) the package, and have verification that the package was processed through the sort facility in Eureka, CA, and at some point, on its way to the Los Angeles Bulk Mail Center, the box arrived empty. I received a Parcel Search Request form letter from Los Angeles Networking Distribution Center, Claims and Inquiry on December 19, 2009. I compiled all the information that was requested of me, and returned the Parcel Search Request to the Mail Recovery Center in Atlanta GA on December 21, 2009. I sent this Parcel Search Request packet I created certified mail to ensure they received it. The certified mail receipt was received back to me on December 29, 2009.

I sent a letter and a package out at the same time, to the same address. I paid extra for priority mail. I was told they would arrive within 2 to 3 days. The package got there by day 2; the letter still hasn't arrived. I tried to track said letter on the USPS site, but it said my item cannot be tracked. Why am I paying extra for a worthless service? And they charge a fee to try to find it! If this were any other business, this kind of service (or lack thereof) would not be tolerated.

I have not been receiving my mail. First event on November 5th 2009, my husband left his wedding ring at a hotel, in TN, and I had them mail it to my parents home in PA. My mom never received it. I talked to someone who works for the hotel and he said the package the ring was in was returned with no ring in it and the package had writing on it saying returned to sender damaged. The ring was valued at more than $1,000.

I paid for express mail service to get my loan modification papers in to Wachovia Bank by 1/10/10. I sent them on 01/06/10 and they were to be delivered by 01/08/10 3 pm. I have tracked my package and today is 1/09/10 and the carrier left a notice for the bank to pick up the package and it is one day past the delivery date that they guaranteed. I called the 800 number this morning and they told me that it was going to be delivered today and instead they left a notice for pick up at 11 am. I called Wachovia and they said that their mail room was open and did not know why they were not delivered. The bank can deny my modification and I could go in to foreclosure. It has taken me 4 months to get this taken care of and now we have another set of problems caused by USPS.

I have never had any problems with the postal service until this past year. The postal carrier for our area had not been closing my mail box, after she put my mail in the box. This had gone on for a while. I did ask her to please close it, and she did not say anything. I assumed she did not hear me. I came home from work one afternoon, and my mail box was open and all the mail was wet. I went and made a complaint about this to the postal manager.

USPS is costing me late fees and finance charges.

I have a PO Box. Over the holidays, all but 1 of my Christmas cards were opened. The first couple, I didn't think much about it. Then I saw the pattern. All greeting cards were opened but never any other mail. I have a birthday in early January. A birthday card arrived opened with gift missing. On Wednesday, December 30, 2009, I phoned 800-ASK-USPS to file a complaint. I was given a confirmation number and told someone would get back to me within 2 business days.

I ordered printer ink from Inkgrabber.com on Oct 29, 2009. The package was mailed via USPS with delivery confirmation. Delivery confirmation says "Delivered, October 31, 2009, 12:26 pm, Thousand Oaks, CA 91360. " I never received anything. Post office claims that the package was left at my front door. I and my wife were home all day long and did not hear anyone knocking the door. (It's a small apartment with front door right in front of us) Inkgrabber refuse to help since package was delivered. Post office refused to do anything, saying that they normally leave packages at the front door and since there was no signature requirement or insurance, they are not responsible. Filed a claim with American Express with their purchase protection but was denied since printer ink is not covered. I lost $50 and no one is willing to take responsibility.

I live at Bear Rd. Buck Rd. is a street over from me. The regular carrier (on a regular basis) mixes our mail up.This is the 3rd complaint I have made. I work at the Post Office in Houston, Ms., so I have not complained every time. I have been putting the mail back in the box and raising the flag. This is not working. The carrier continues to mix the mail up. Today, 1-6-10, my mail was left at Buck Rd. I talked to the OIC in the Aberdeen, Ms. post office today.

It appears from this forum that I have company with regards to mailed packages not being delivered and rude postal workers. I mailed several packages several weeks prior to Christmas and one has yet to arrive. I alerted the post office on 12/26/09 and, through the delivery confirmation tracking number, the package was found sitting in Bell, Calif; it was processed that night and moved to Richmond, Calif. The package continues to be "in transit" to Connecticut.

I mailed a $600 iPhone to Israel and it has never arrived. USPS is willing to do nothing.

I am a college student and often order my textbooks and have them mailed to me. These books are not cheap, often in excess of $100. Today I checked my mail to find yet another one of my textbooks crammed into it. This is not the first time my mail person has done this. Back in August, they did the same thing with another one of my textbooks. Shortly before that, they folded my husband's diploma that clearly stated 'Do Not Bend' on the envelope and proceeded to put that in the mailbox as well. Now, my mailbox is approximately 4" x 5" and the size of the package my books come in is 10" x 15".

I mailed out four packages at the same time to my son and his family for Christmas and only 1 box made it. I've contacted the Wausau Post Office but I had no help since I didn't pay for tracking or insurance and the Lenexa, Kansas Post Office and neither place have seen the missing 3 boxes.

I have had problems with my mail carrier leaving boxes in the front hallway of my apartment building instead of delivering them directly to my apartment. He/She always leaves boxes in the hall for pick-up allowing anyone to come by and steal them. I want all boxes or large postal delivered directly to my apartment.

My father mailed a Christmas card to my children from Tipp City, Ohio. We live in Sylacauga, Alabama. He mailed the card on December 14, 2009. We never received it, and it has not been returned to him. We each contacted our local post office and asked them to look for it. We were told it was a lost cause, more or less. The value of the card is $300. We want it found and returned to us or the money reimbursed. That money belongs to my kids, and we feel someone employed by the USPS took it.

I mailed Christmas packages to my family, 2 going to Anchorage, AK, one to Elk Grove Village in IL. They were all mailed on Dec. 15th and as of January 1st, only one arrived in Anchorage and that one was damaged. I paid $24.00 to mail these packages that were all valued at $20 a piece. I paid $24.00 to mail these packages that were all valued at $20 a piece.

This was the only letter in the box; the rest of the box was empty. The mail box is in good working order and within height requirements. This was a deliberate act by the carrier. USPS case #**. This is an ongoing issue. My mail has been stepped on, left in an open mailbox when it's raining and jammed in the box causing damage to the packages.

Purchased a $219.99 retail Arctic Cat TXI orange snowmobile helmet. It was mailed on 12/14 in AK, with delivery confirmation. The package was accepted at the PO.

I received a cut envelope in a postal bag saying sorry to the damaged envelope. I later found out from my brother that he sent a yearly letter, Christmas card and lotto tickets, none of which was included. This bag arrived at the Hesperia branch already damaged, post marked from the city of Industry, CA. I had a similar experience mailing my mother a rosary in padded envelope. I mailed from Hesperia, CA post office. She received a damaged and opened envelope with no rosary. The problem is not from Hesperia but where the mail is routed. This problem caused by a fed employee makes me very uncomfortable.

I mailed about 45 Christmas cards at the drive-thru box of the Ontario Post Office on Holt Blvd. About 20 of them contained lottery scratchies, cash, checks, and a letter. It was the type of box that closes and empties the mail into the box. So I figured that the problem occurred either with the person emptying the box or at the postal hub in City of Industry. A number of the letters never made it to their destinations, including one with cash, a number of them with scratchies, and who knows how many with only the card and letter. This is a drag because it is the only time of year I communicate with some of these people. I became aware of this situation when my sister in Hesperia received the envelope only (cut on 3 sides). Further investigation let me know that a letter that was sent to Wisconsin with cash and scratchies and one sent to Montclair, CA with scratchies were never received. I am very disappointed in the post office, and this is not the first time something like this has happened to me. I was told your service is very effective so I am sending this hoping that it helps prevent this from happening to others.

I mailed 3 boxes all at the same time from Lancaster, CA to New York, 1-12x12x12 and 2-18x18x18. I received the 2 unimportant ones that had only food. The box containing all my kids’ new clothes (all the clothes still had the tags on them) did not make it. I do not think at all my box was lost. Some postal worker’s kids are now wearing my kids’ new clothes, socks, underclothes. I have been in NY for 2-1/2. My kids have been in the same clothes because I can’t afford to buy more new clothes for them and the people at the post office couldn’t care less - it’s not their stuff. I will file a lawsuit when I get home. I will not accept this. They stole my stuff and I am the problem to them for attempting to get it back. Even when I get home, I still do not have money to buy them new clothes. The good thing is it doesn’t get too cold in California. A class action lawsuit may set USPS straight. Anyone up for the fight? Post if you’re willing and post a number to reach you.

I shipped a package to China, which I have done many times. It takes 4 or 5 days normally. It has been 3 weeks, the package isn't there, and hasn't turned up anywhere else. Then they inform you that all the numbers, including the customs forms number, are absolutely worthless and that they can't track them. They lost a $700 machine, and all they can say is there are no checks and balances, we’re sorry, and have a nice day. They wonder why people aren't using them, and they have to keep raising the rates. This is exactly why. I will never ever use the postal service for anything again. If it's a letter, FedEx is going to get it first. Now, I am out $700 with a simple sorry, and it's all ok in their eyes. Someone needs to hold these people accountable or quit using them period. Let them sink!

I needed a passport made and called for three days trying to make an appointment. I left several messages and no one would ever answer the calls or return my calls. I just showed up to have it made and she said it is by appointment only even though no one was there and she wasn't even doing anything. All of my paper work was filled out and the pictures ready. The only thing I needed done was to pay for it and have it mailed but she refused to help me. My trip is soon so I need the passport as soon as possible. I had to drive well over an hour to run to Glasgow and back just to have my paperwork mailed off due to the incompetence of the passport lady in Bowling Green. This cost us probably $15 in gas and caused a lot of unnecessary driving just because she wanted to be lazy and stubborn.

My medications that I got from Medco were not delivered on time and the package was soaking wet. The package contained three months worth of medication and fortunately, the meds were sealed and had no damage. But when my husband called the post office, he was told that it was considered junk mail. After calling Medco, they were not aware that pre-sorted mail was considered junk mail. Time sensitive contents were on the package. So the post office needs to do better on this situation. My meds were okay but what if it had not been? $250.00 worth of meds could have been ruined!

My mother-in-law shipped a gift to my husband and me for Christmas. She shipped it through Amazon and paid extra to make sure it would arrive before Christmas. She had delivery confirmation and gave us the tracking number. We tracked it, and we were both off so we waited for it. Then on Wednesday, we checked and saw that there was a confirmation that the package was delivered on Tuesday, 12/22/09. We knew this was not the case because we were both home and waiting for the arrival of the package. We were very disappointed and continued to wait for the package.

On Dec. 28, 2009 I went to the US postal office to send an overnight letter. The lines were long, so I chose to utilize the automated machine. I keyed in the information requested, paid the $19.80 required for overnight and return receipt. The machine dispensed a domestic return receipt label with a pre-printed tracking number. Under the service type, express mail was pre-printed. I completed the address as required, peeled the form off and attached it to the express mail envelope, and dropped in the postal chute. The next day, I went to the website to track delivery and received confirmation that the letter had been delivered to NJ as requested. Imagine my surprise one hour later when I received the letter back from my mailman for no postage?

This office has been delivering my paychecks by mail since September 2009. On or about December 19, 2009, the postal persons on duty returned my paycheck as undeliverable. The yellow tag states "Unable to forward/for review - no forwarding order on file - return to postmaster of original addressee for review." This is utterly intolerable and due to their inability to continue service appropriately, I did not receive that paycheck until the next weekend with my new one. This has caused me both mental and financial distress and will not be tolerated ever again.

This is very sad. You claim to be the best at what you do, but it is very clear that you cannot mail to other countries. I sent a package for my girlfriends for Christmas on the 12th of Dec and still it has not arrived. How can you claim to be to best handler when you cannot even track something outside of the USA? This is sad. Every other company that does shipping can except you. This is a very sad day when someone cannot even have their Christmas presents by Christmas. You all should be ashamed of the way your company performs. This is unheard of a company this large, which claims to be able to ship anywhere in the world. Why did I have to pay so much (labeled as priority) when this happens? Shouldn’t I get all my cash back, seeing how your so-called priority mail does not exist there?

We live in the center of this 7,500 population Maine town. The local post office refuses to deliver mail because "It would cause the mail vehicle to make a left turn." FedEx, UPS and the local paper have no difficulty. The mail driver was at our home and said he could deliver but needed the go-ahead. We have written to the postmaster general in DC with no results. I am self-employed and need the mail for referrals and payments for services. The lobby at the post office for mailbox access is only open M-F 7:00AM-5:15PM. Often I work 6:30AM-5:30PM or later, which means I can only get my mail on Saturday mornings.

My boyfriend ordered me a wallet for Christmas. It was sent via USPS Priority mail from the seller with tracking. They sent it and it "arrived at postal facility" on December 14. When that happens, the package is usually delivered the same day or next. When I went to the post office to ask where my package was, they couldn't find it and basically told me tough luck. With tracking and no insurance = useless.

I mailed over 30 packages in the last 5 days - all expected to arrive for Christmas. Most were sent Priority Mail, which usually takes 2 days. Some packages were sent to close locations (i.e. Nevada, Washington State). I had at least 8 packages that did not arrive. It is like they didn't care to make the extra effort to get the packages to people in time for Christmas. Many of the undelivered packages never even made it out of the place where they were first accepted. This is horrible and it hurt my business. It has gotten worse and worse.

It seems that we've lost about a month's worth of mail which was supposed to be forwarded from our WA State address to a UPS Store address in FL. Many days of mail were erroneously returned to our WA state address, from where it was re-sent to the UPS Store address in FL, in a sort of "endless loop" nightmare, and now it seems to have vanished altogether. All the parties point fingers at the other parties, of course, but according to the UPS Store representatives, the carrier at the Turkey Lake Road USPS office has misdelivered "thousands of pieces of mail," just to that store in the last few weeks. There would seem to be no real solution for the victim of "lost" mail deliveries at the USPS. Whether this is due to dyslexia on the part of the mail personnel and/or carrier, to good old fashioned incompetence, inattention, laziness, "I'm off at 3 pm" syndrome, or "It's somebody else's problem," I have no idea. Based on this experience, there is little justification for trusting that the USPS will deliver our mail properly. A month's mail is gone.

Cambridge, MA post office not delivering mail daily - We've had issues in the past, but we've been noticed on heavy/bad weather days we tend not to get mail. This past holiday week, we've had people locally ask if we got their cards and some we have not. Not getting mail once a month is a thin average for our household, but not getting any mail on December 24th and 26th is hard to fathom. My tax dollars and continually rising stamp costs that pay their salaries do not care how many people are on vacation. My job is just as busy as theirs this time of year and blowing off jobs because vacations and sick days increase my workload will get me a fast track to the unemployment line.

The valet service at Community Hospital North mailed me the key fob to my car on December 22nd. The postage was $1.39, so I know it was in the envelope when the postage was put on it (the postage was on a label from a machine). When the envelope arrived at my home, there was a note inside, but the key fob was missing. There was a good size slit and tear at the bottom corner of the envelope, so it either worked its way out of the envelope as it traveled from there to here, or someone removed it. Someone may now have my address and the key fob to my car. Otherwise, I assume it has made its way to a lost and found somewhere. This is an oval key fob for a Nissan with four silver colored buttons on it; the bottom button has a picture of a red horn.

PO Box was closed and items ordered from Nordstrom was supposedly returned though box was paid in full. Items have not been received by Nordstrom's and receiving post office has no record of items returned. I had received one warning to retrieve packages more often. Before this box was closed, I was stranded out of town with weather and ill health and did call the post office to let them know I would be in to retrieve mail at soonest possible moment.

On December 8, 2009, I mailed 2 boxes parcel post to San Diego, California. They were both insured so I have a tracking slip. One box was received on December 14; the other was scanned as leaving Livonia but nothing more and as of December 24th, it still has not reached its destination. I have checked from my post office. The recipients have checked their post office at San Diego and the box seemed to have disappeared. All the Post office personnel can tell us is that "this shouldn't happen". Apparently, the post office has no way to trace packages until you begin the claim process, after 30 days. I would like my box to be found and the post office really needs to upgrade their tracking abilities.

Mail constantly not received, misdelivered to the wrong address or just disappears. Packages sent back without attempt at delivery. Packages damaged on delivery half the time. Medicine sent from the VA seldom arrives or disappears. No one ever answers a phone and no answering machine. Rude people at the front desk. I've lost hundreds, if not thousands, of dollars in lost business; lost or damaged goods; late fees due to not receiving bills on a timely basis, etc. And it just keeps on happening.

On Dec. 8th or 9th of 2009, I sent to my girlfriend in Euless, TX a package important enough for me to insure it. It has not arrived, though. I have stupidly lost the USPS receipt. The local office keeps records only for a month. How might I get the insurance or tracking number from the USPS?

It has been two weeks since we have not gotten our mail, due to illness. I went to the Marina Post Office and they have no mail for us and that after 10 days, they sent it all back! Notice with all the complaints that it's during the holidays, go figure! Now all of our friends and businesses will think we don't live in our current address anymore. It's very frustrating especially during the holidays! We should have rights for our mail, especially the US postal should give us a written notice when they tamper our mail. We can't even trust our US Postal Service! I've lived in apartments where people don't check their mail for weeks and the extended mail is put to the bigger mailbox and they gave us at least 30 days. Now that we live in a house, why can't they do the same?

We have been receiving the wrong mail ever since they built a house on an empty lot 1 1/2 years ago. They gave the new address the same exact address as mine except mine is Terrace and theirs is Street; that is the only difference. We do the right thing and return the mail. They throw mine out or enjoy the products such as the magazines, movies, and personal products we subscribe to. Like I said, this has been happening for 1 1/2 years and every time (this now makes 15 times to date and this time it happened to be on Dec. 23, 2009). I noticed it this time because we have not received our mail-ordered gifts and Christmas cards.

The USPS tracking record indicates that the package was delivered on 12/21 at 2:16pm. I have never received it. It is critical that it gets here by Christmas!

They lost a Christmas package, couldn't track it and tell you that if you pay for 2-day delivery, they will get it there. Then when they lost it, they tell you it was never guaranteed. The package had Christmas presents for my children and when my parents mailed priority mail, they assumed that meant it would be there in two to three days. Now that they have lost it, they said that is not guaranteed. So that in my opinion is false advertisement.

I sent a package out on 12/09/09 at 3:42pm (US Postal Service #**, receipt# **, cost $14.40). Post office has been no help at all in retrieving a package that they lost. This was a 14-pound package, approx. 2 feet by 1 foot by 1.5 feet in size. The package was to ship from Deltona to Neptune, NJ. I was told that the package would take 4 to 7 days to ship. It has now been almost 3 weeks. I have called both post office branches, the one in Neptune as well as Enterprise. I am extremely upset with the lack of accountability within the post office.

I am fed up with the rude postal clerks at the Lyndora, PA Post Office, mainly two women (**). I go there often, and all I want to do is get my packages shipped. Just one example, I had a delivery confirmation sticker on two packages. I needed these to have delivery confirmation so that when I went home, I could email my customers with the numbers. I come home only to find out she never even scanned them! Of course, I wasn't charged either, but I wanted to be charged. Now, I can't email my customers these numbers. So I get on the phone to her and asked why she didn't scan them. Her reply was "Well, these things happen when it gets busy in here. There’s nothing I can do about it now." No apology; nothing. By the way, my husband can verify that we were the only ones in the post office the whole time there; it was not busy at all.

Our mailman has changed and we are not getting our mail. I depend on credit card statements to be delivered on time so I will not go into default and be charged late fees and higher interest rates. I have over 6 digits in dollars that have payment due each month and not getting my mail or having my mail delivered to the wrong address is causing a very big and expensive problem that the post office might be the cause of.

I have been living at my current address for 1 year. Suddenly in the month of December 2009, the postal service decided to randomly "return to sender" all my mail! I have written a note to my postmaster and put it in the incoming mail box. I have tried to call the post office and was unable to get through, and I filed a complaint online with the United States Postal Service. I have spoken with other people in the area and are having the same problem with no resolution. This has caused me to have to call all my home services, creditors and banking institutions and personal individuals. This error is risking my credit, services to be shut off and other important notices not getting to me. Please help! Thank you.

Our properly addressed mail is being delivered to other addresses. This is happening at our PO Box downtown (Front Street location) and at our residence, **. Also at the residence location, they don't push the mail all the way through the door slot. Sometimes they just lay our mail on the porch and walk away. This causes to have to contact other people to find out if they mailed their payment to us. Sometimes they have to pay their bank to put a stop payment on their check and issue another one so they won't be late. This could cause identity theft because anyone can pick up your mail when it's left hanging halfway out your mailbox or laying on your porch.

I have been awaiting 5 packages to be delivered from various parts of the United States. It is currently taking more than 10 days (at last count as the packages are still not here!). Two of the packages are shipped at standard rates, not priority. The other packages are shipped at priority rate. The tracking numbers issued are virtually worthless. I fully understand why this government organization is in debt of over 6 billion dollars as they are woefully inept and frankly, could care less when you inquire about obvious delays. The USPS should be relegated to typical envelope mail only and then at your own risk. I am very ashamed of the USPS as it once was an organization of pride and efficiency - 40 years ago! I lost sale to 3 accounts due to shipping delays of the USPS.

This man has a terrible attitude, disrespectful and neurotic. It is a small USPS so I usually go to the Oviedo USPS. I have all the right paperwork and labels. He threw the box at me, telling me that everything was wrong! I told him it is not the first time I deliver this type of package and because it is international, I have the proper label forms (customs) from the USPS. He started yelling me that they are always wrong! He even asked me not to come to his store! I will never! As long as he is there. This is not the first time he treated me like a piece of garbage and I am sick of his disrespectful attitude. None of my neighbors will go there because of him! Please, we need help. It is just wrong to treat consumers that way. I took everything back with me! Thanks.

From the beginning, I've dealt with a rude mail woman - from delivering us the wrong mail daily to marking it as undeliverable. I reported her, then my mail started coming crushed in my mailbox. Recently, a piece of our jewelry was delivered to the wrong address. When my wife went to the post office to complain, the mailman shrugged his shoulders?! She asked for the postmaster. He then told her twice to call the company. She raised a fuss then told them that she would take their rudeness to Consumer Affairs. Later that day, we saw the postmaster going to a house on an adjacent street retrieve our package and bring it to us. We are complaining about the lack of work ethic and rudeness. We have absolutely no confidence in this post office to be competent. We worry about our mail and if this is some sort of revenge.

Refused a package at my local PO on 12/7, I was assured that I would be able to track the package all the way back to the original sender using the original tracking #. I need to be assured of the return because a $60 refund is contingent. I tracked the package online using the number and saw that the package has been sitting at the Anaheim sort facility since 12/9. I called to inquire as to why it was still sitting and if I could get an estimate of arrival. The 800 operator explained that the number could not be used for tracking and the number is obsolete once the package was originally delivered to me.

I've had a PO box at this location for 3 years. My PO Box was due in November. Unfortunately, I forgot that it was due and I missed the payment due date. I lastly renewed it 1 year ago. I was not given a renewal notification. The PO Box was cancelled, and I believe my incoming mail was thrown away. I am very upset because I had a very important piece of mail coming to me.

I would like to bring to this forum a situation that shows the waste of money being spent on the lease of a building that is well over a 100 years old. For 40 years, the Postal Service has been paying an ungodly amount of taxpayer money to lease a building that is not kept up - Potholes in the parking lot where semis pull in, sporadic heat in the winter time, no hot water, etc. The safety issues are many and have been brought up many times with little satisfaction. Instead of ensuring that the landlord adheres to maintaining the facility, they let them get away with being cheap. This causes a lot of distress with the employees who have to work in such dire circumstance. Can you imagine how many facilities throughout the country that have similar situations. No wonder, the USPS is losing money.

I work at 901 Dove Street, in Newport Beach, California and today we had a different mailman than we usually do. I work in a Law Firm that generates lots of mail, which is time sensitive. As the mailman walked away, I ran outside to ask him to wait. When I finally caught up with him, he said, "My name is not excuse me sir" and after I explained that that was the polite thing to say when you don’t know someone's name he yelled at me and demanded that I bring the mail to his truck. I then told him that that was exactly what I intended to do, and I didn’t understand why he was so upset, as it is his job to take our mail. I asked him his name, which he said was "Leo" and then he said, "You know what? I’m not taking your mail; you can take it yourself."

I own an online business, Advanced Workouts. On December 7, I shipped a package to a customer in Queensbury, NY via USPS first class mail with delivery confirmation #**. On December 10, this package was received by the customer covered in blood! Her local post office included a note stating that her package had come in contact with another package containing a dead bear on its way to the taxidermist; thus all the blood. Needless to say, my customer was freaked out (I have full email correspondence for your reference). The post office claims that they tested the blood to be sure it was safe, yet they refuse to provide a copy of that test. They also refuse to return my calls.

I live in a town of roughly 800-900 people. The post office does not deliver mail here. The hours of the post office are very poor. They are generally open from 8:30AM to 4:00PM, Monday through Friday with an hour lunch break and from 9:30AM to 10:30AM on Saturdays. When they are not open, the doors are locked. No access to post office boxes. The problem is that most people, like me, work during the day and have almost no access to their mail. Not only are the doors almost always locked, but they can never seem to do a good job of putting the mail in the right PO box. My box number is **. I am always getting mail for boxes ** and ** and sometimes, numbers no where close to me. I try to do the right thing and return mail that doesn't belong to me, but what about my mail that makes it into the wrong box? I know I've had months where I have been missing bills and other mail that I would be expecting.

An Amazon order was delivered to PO and returned to sender due to wrong address. But address was correct, and Amazon still has not received a return 1 month (to the day) later. Brady told me on 12/10 that the package would be in my PO box the next day. I checked today, & it is not there. Steve tells a different story about not being liable and not able to get me any resolution. Package is spinning around through different POs as I write this.

I mailed a package to Cape Canaveral, Florida which consisted of 1 IBM T42 laptop. I insured the item and paid for delivery confirmation. According to the USPS, the package was "delivered." However, the recipient did not physically receive the package. The package was far too large to be simply left inside a mailbox, and there is no record of the post office having the package. I have contacted them with my tracking number ** and they have advised me that a supervisor will "look into it" and get back to me. It has now been several days and I have not heard anything. I paid extra for Priority Mail as well as Delivery Confirmation and Insurance to make sure that the package reaches its destination and the post office cannot locate it. It's unbelievable.

The Jersey City, New Jersey Postal Service Downtown Jersey City sucks! They claimed to have tried to deliver a piece of mail on 12/7/09 and left a receipt - no receipt was ever left. I then went online after I noticed the delivery attempt on 12/7/09 online. Then I tried to reschedule delivery. Today is 12/14/09 and I haven't received my package yet. I am so upset because this was supposed to be a Christmas gift. I called and even went to the post office. No one knows where my package is. What now? There may be a fee if the package is sent back for redelivery or even worse, if someone else received my package.

I requested mail to be sent on 11/16/09. Today is 12/14/09, and I have yet to receive any kind of mail forwarding service at all. I have called them to see what is going on, and all they tell me is that I need to repay the $1.00 to have them reprocess it again. They have also told me that someone would call me back to find out what is going on, and I have yet to hear back from them at all. They are a government-run program, and yet they are causing us to get late fees on bills that come through the mail and recurring late fees with other bill collectors.

It was Monday 12/14, just over a week before Christmas, and like many who were mailing gifts, I decided to do so in a timely fashion at the downtown Minneapolis loop station. I got there at 8:30 a.m. and lo and behold, the line was out the door (almost 3 dozen people in line) and only one guy at the service counter (although there were two walking back and forth for 10 minutes, taking their time to set up their stations). I waited in line for 30 minutes to mail 1 package. What the hell are they thinking? Oh wait, they aren't. I tried to call their 1-800 number to complain, but there's no option given for complaints. My advice, unless you love waiting in long lines, don't use them. UPS, or Fed-X or Fed-X Ground would probably be much better.

Why do I need a live postal clerk to send a package via media mail? Why can't I print media mail postage from my computer, or purchase it at the 24-hour automated service? I already knew that I could not buy the postage online, so I went to the 24-hour machine that weighs the package, asks for the zip code, calculates postage and charges it to your credit card, printing the appropriate postage on the spot; but media mail was not one of my choices -- it was either express, priority, or parcel post, and nothing else. Of course, I have the solution of postage stamps and I guess I'm about to exercise it, but it is a nuisance trying to keep an adequate supply of various denominations around. One begins to suspect that someone is requiring them to offer medial mail when they would rather not.

I mailed a money order in the amount of $229.17 on December 2nd, 2009 to a company in Las Vegas, Nevada to purchase a product. As of today, December 11th, they still have not received it. I called the company that issued the money order and confirmed that it had not been cashed. I did not send it Certified or Registered or Express Mail because I assumed that it would arrive at its intended destination. And I have never sent money orders or checks for bill payments, etc. using any special mailing service. I am absolutely distraught. I have lost all faith in the postal service and will be making all future transactions online now. I don't trust the postal service at all now. They are completely unreliable.

The PO employee was rude and hostile to me and impatient about the services required. I am not from the US, so find it still a little difficult to understand US postage stamps and how much is required for cards sent abroad and within the US. I wanted someone to help me get the right postage on the correct cards; I did not realize that I would have 10 seconds to do that. The PO employee was short, abrupt, and impatient with me; and this is not the first time she has done it. First time, I let it slide because I thought she might be having a bad day; second time, I realized she was just being hostile in general.

I recently ordered a package of DVDs as my brother's Christmas present from Amazon.com. The package was sent from Amazon through the USPS. According to my tracking number and both Amazon.com and the USPS website, my package had been delivered. This delivery never actually occurred; apparently, it had been delivered two days before I checked the tracking. After calling the USPS customer service line and speaking with a woman who probably has less education than a fetus, I was told that the local post office would "investigate" the loss of the package. I have not heard a word back yet, and Amazon claims to not be responsible for this loss since it was in the hands of the USPS. From this point forward, I will always make sure to use UPS, who I have never had an issue with in the past. If the USPS had delivered the package, they may have left it on the doorstep of my apartment right out in the open. If this was the case, it was probably stolen. The package was relatively expensive and should have required someone to sign for it. USPS is incompetent, and everyone who works for the postal service is completely useless. Thanks for flushing my money away, USPS.

On November 30, 2009, I mailed out a Priority Mail package, signature confirmation requested, containing a final payment on a class ring for my daughter for Christmas. As of December 7, 2009, it was never received at its destination. I tracked it online on December 7, 2009 and it stated that it was received in Lexington, KY at 08:03:00 on Dec. 1, 2009; Sorting/Processing Complete - Lexington, KY on Dec. 1, 2009 at 08:10:00; Out for Delivery on Dec. 1, 2009 at 08:40:00. As of December 1, 2009 at 22:40:00, Delivery Status has not updated (Lex, KY) and now no one knows where the package is. It has not been received to date and it is December 9, 2009. Due date for the payment has come and gone. I have filed 3 complaints and no one has contacted me. I have to place a stop payment on the check as well.

A simple package was mailed costing $5. They didn't offer confirmation International unless you pay an arm and a leg, almost triple the cost of the item. I don't believe the USPS should be held responsible if something is damaged and you didn't pay insurance but if they lose the package, then hell, yeah, they should be responsible or refund our money. This is robbery and why isn't anything being done about it? Is it because it's the gov't. agency?! All the complaints and nothing has been done, what on earth is going on? If this were a business, I'm sure something would have been done by now. Why are they allowed to steal our money and not do the job we paid them to do? I want a refund!

I purchased an autographed guitar from Hard Rock Stage Productions at the end of August 2009, which was appropriately insured. I received it on September 3, 2009 but it was very damaged. I immediately contacted the seller and reported that it had arrived damaged. The seller was advised to file an international claim on my behalf which she did (Ashley). On November 6, 2009, I received a questionnaire from the post office asking what the article was, where was the damage, could it be repaired, etc., which I filled out and mailed back that day. I included a picture of the damage and a copy of the quotation to repair it. I also made a point of mentioning that this was purchased as a Christmas gift for my husband, and that I would appreciate being able to have it repaired in a timely fashion.

What is happening is that my magazines are not being delivered. It may sound trivial, but I subscribed to 5 or so publications and they consistently do not arrive in my mailbox. When I spoke with my mail carrier, she said that their policy is, "Every piece, every day." This means that if the magazine did come to the post office, she would naturally deliver it to me - no problem. And that's the end of it. I have made several complaints to the post office online, as well as speaking with a delivery supervisor. All of it to no avail. They say it is my responsibility to find out what's wrong. They can do nothing about it.

This post office has never been very good delivering the mail, but the mail did get out. Recently my mail has not gotten out of the post office. In addition, mail has disappeared from my post office box and then days later, reappeared in the post office box. Late payment of bills that would have been paid on time had the employees sent mail out the day I mailed it from the Harvard Square Post Office, Cambridge, MA 02138.

I am a 100% service-connected, disabled veteran. A new driver refused to deliver my medications on 2 occasions. I tried to hail him from my front porch and he refused to stop yesterday. A friend happened by and I was about 30 feet from the mailbox yelling for him to stop and he refused. I never had this problem with my previous driver. All controlled substances have to be signed for. I am housebound, unless I am picked up and bought back by a VA carrier. Aside from this and a trip to the store about once every 6 to 8 weeks, I am pretty much housebound. I can only walk very short distances and my box is 250ft from my front door. Please help.

This problem of my postman not delivering the mail is still ongoing. Now I am missing a bankcard issued to me by Metcalf Bank on 11/11/2009, via their automated system. They insist I should have received it by now as it only takes 7-10 business days to receive. I've been in contact with Jamie ** and Mark ** regarding this matter and to date, I am getting no help from the postman's boss or the customer service manager, Mark **. Jamie, the postman's boss is supposed to be watching my mail sent and documenting what mail is being received. Mark **, customer service manager, will not even address this issue on most days, although he assured me he took this problem very seriously. He is not addressing this current issue of the bankcard at all.

On October 13, 2009, Priority Mail package was sent from Minnesota addressed to me in Arizona. It's now 12/1/09 and despite my filing a Lost Mail report and numerous follow up calls, package has not shown up. When I called to inquire about the status of my claim, I'm told, "An investigator is working on your claim and will contact you." I assumed that that's a standard but absolutely meaningless answer because I've never been contacted. And given the vast number of people who reported online that their mail was never found, I'm starting to feel hopeless about even trying to recover mine.

I lost my newly purchased GPS from Amazon. USPS didn't leave a notice on my postal box or at the door that they will deliver next day. The next day they said delivered; however, there was no package left at my apartment, box or apartment leasing office.

This past August, I ordered a repair part for a camera from a supplier in Hong Kong. The delivery time, I was informed, would be 4 - 8 weeks. I thought that if it was traveling by ship, this would be about right. The part turned out to be the wrong one and it was promptly returned to be replaced. I have had continuous communication with the vendor and was surprised when the replacement (mailed on 10/06/2009) had not arrived by 11/24/2009. I communicated with the vendor and a replacement was sent, as before, by air mail on 11/26/2009.

I believed priority package to be lost. 5 days after scheduled delivery, I processed and opened a case with USPS. The second day, the postmaster of the local post office called to let me know that he had no idea of the whereabouts of this package or if I'll ever get it. I called USPS back (1-800-222-1811). For some reason, they closed this case without finding my package yet. They wanted to open another case or send me to consumer affairs. I chose CA, but the number they gave me just kept on ringing. I called at 10:55am on Tuesday (602-223-3223). It was shipped priority on Nov. 19, 2009, and I still never received and nobody knows where it is. I spent a lot of money on what's in that package, and I would like it sometime soon.

The first week of November 2009, I mailed two separate boxes to my daughter in Texas. Today is December 1, 2009. She has not yet received either one. One contained all books, and the other, photo albums from when she was an infant through high school. I cannot fathom that both boxes could have been lost. Each had a return address on them.

My mail carrier is squashing my mail. She doesn't deliver my mail and is causing a lot of problems with my mail service stating my tiny dog, James Bond, threatens and prevents her from delivering the mail. She used to want my dog and now she is using my dog to prevent her from doing her job. Once, she asked me to say the mailbox was broken so as to not deliver a certain neighbor's mail but I didn't call the number she handed over to me. Now, it's resulted in retaliation and her using my dog against me to not deliver mine.

My GF went shopping online on September 17, 2009. Because of miscommunication, we were (charged) sent 2 of the same item instead of one. We mailed it back through USPS service on September 25, 2009 (no receipt was given). Now it's November 30, 2009 and the item is nowhere to be found. We've been trying to locate the item since October 25, 2009 (certain USPS rules prevented us to report lost items before 30 days).

On 11/03/09 at 9:28 AM , I sent a priority package with Delivery Confirmation and was never received. After tracking the package online and see that never was delivered, I called the person that I sent the package to to confirm that it was not received. The last tracking of the package was on Opalocka facility on 11/3/09 at 7:05 PM. No more information about this package is found in any place. I called the PO where I sent the package, and the supervisor July said that after the package leave their premises, they can't track any further and that is not their responsibility.

I called to see where my package was, as I had tracked it to this post office. It was there three weeks ago. I was told they couldn't help me. My local PO has no information that it may have been scanned here. I just want what I paid for.

I ordered a package from Microbarn which was to be delivered using USPS Priority Mail. According to the tracking number, it was delivered on 11/23/09; however, I did not receive it and there was somebody home all day who would have noticed a delivery attempt. I have contacted the delivering post office twice and been told that I will be called back. They still have made no attempt to contact me.

I mailed a parcel with important document and clothes on Sept. 15, 2009 and the recipient did not receive it even after two months. Their customer service sucks and I did not receive proper response from them. It couldn't be tracked so far. Please go with FedEx or UPS. Don't trust in USPS. I never thought it could happen to me.

I do not believe it is our local post office and I have related this to the postmaster. I do know for a fact there is a huge problem in Johnstown, PA where our mail goes to be sorted. Recently, our daughter had sent out wedding invitations. Now, when one person gets it and the neighbor across the street does not get the invitation, something is wrong. After much frustration and calling, she had over 25 invitations never received. My family lives in Toledo, Ohio. My mother received hers and a mile away, my one sister lives and never got her invitation. My other sister in Lake Tahoe received hers 10 days after it was mailed, ten days.

Our mail route was changed a year or so ago and we are now on the end of the route. Our mail used to be delivered approx 11:00-11:30 am, and now, it's anywhere from 2:00 to 5:45 pm. I was told by a postal worker that if the mail is not back into the post office by 5:00, the mail will not go out that day. So my issue is that our mail has been delivered late so many times that I know it was not possible for our carrier to be back to the post office in time. When we have a sub on our route, we get our mail usually around 1:00-2:00pm, why is it that the sub can get it there early, but the regular carrier cannot? I have talked to the postal workers on numerous occasions about this and they just kind of blew me off. I had one lady tell me that the sub was wonderful and that she worked so well that she wished she was on full time. I said I wished that also.

I sold a motorcycle exhaust system over eBay and being new to shipping items, chose the post office to deliver it. I asked for insurance, but upon later inspection of my receipt, I realized I didn't actually purchase any. Somehow the post office lost a 2'x3' parcel, which was securely packaged and clearly marked (both sender and return address). Now I am out $177.50, which I refunded to my buyer. Needless to say, I won't trust the post office with even our annual Christmas cards. Since they want to run the post office like a private enterprise, they can go ahead and lose business to better private enterprises like UPS and FedEx. I would recommend that no one uses the post office to send anything of any value.

I ordered cigarettes from a company in Indonesia The cost was $82.53. I have contacted the company I ordered from and my local post office, and I get the answer, "Nothing we can do." I even tried to contact the postmaster general and he will not even return a message. I'm sure that if I had been responsible for a package of theirs, they would want to take legal action. I do hope you can help. I have ordered from this company before with good results. The items seemed to have vanished. The only consequences are that I am out of my money and the USPS does not give a damn.

I use, on average, four Priority Mail boxes per month and mail them through the post office from my house. The clerk in the post office said it would take two to three days to get there. After three days, I went online to see where the boxes were. One had been delivered to Texas and the other was all the way in Hawaii! Now, mind you, both boxes had the same address, were mailed on the same day at the same time from the same place ... So how did one go where it was supposed to and the other went on vacation? I found out by contacting them, that Priority Mail isn't even guaranteed to arrive at the destination, ever! And delivery confirmation is pretty pointless too, except you can find your box when it gets lost.

I have very poor mail delivery at my address. I have called the main post office and spoke to Peresa who said to speak to my carrier. I have done this many times. Carrier says to call PO. PO says to talk to carrier. I have complained about this many times. I even had my mail forwarded to different address so I could receive it but you can only forward for one year. After the one year, I asked to have it extended and they refused. This problem has gone on too long. When my mail is forwarded, I got it fine so obviously the disconnect is in the main post office. Please help me. My life is being ruined.

I sent a priority mail weighing 43 pounds Bose music system from Hudson, MA to Montvale, NJ on 10/31/09. But till now, it has not reached my brother. The music system costs more than $700 and now USPS says that they cannot tell anything as they don't have a tracking ID. Please help me get my package back. This is negligence on USPS part. Any help from the Consumer Affairs department would be my last hope. Thank you.

I was googling what to do if a parcel lost in the postal office delivery system. I bought for my new born baby some winter clothes from an online store; it had been shipped through USPS's SmartPost. However, it's not smart; the online tracking showed the parcel was delivered a month ago but for which I never received. I called and visited the post office in Chantilly for a couple of times but to no avail. I was told it could be "taken" by my neighbor or a lost is a lost if it's not been insured. It doesn't make sense at all! This not-care or not-concern actually is to force every customer to buy insurance, an extra cost actually unnecessary otherwise. So, in the future, I think USPS should "mandate" every customer to buy insurance when they mail something.

I purchased a black Harley Davidson jacket from a friend in New Bern, NC via mail. He received the check and sent the jacket via priority mail with insurance. The jacket has yet to make it to the destination - my office. I called the Clover post office and spoke to the postmaster, but he was no help. He said that the insurance tracking number showed where it was scanned in Charlotte, but not in Clover. That was not the first piece of mail that has disappeared from the Clover PO. Birthday cards, wedding invitations, holiday cards - seemed like things that are personal and may contain something of value mysteriously disappear. The post office doesn't know what happened to the package. I sent an e-mail out to my neighborhood association and received a response from almost every person that they have had issues receiving mail. This seems to be a dead-end situation. I am just looking for some help.

The USPS is just useless. They could absolutely care less about your mail and your packages, at least that's the way their employees act. I ordered 4 items on 10/26 from 4 different people on Amazon.com all on the same day. They were all coming from East Coast locations and 3 arrived within a week. The fourth item, which by the way was the closest to me, has not been delivered to me although according to the tracking number, the item was received at a USPS sorting facility here on Oct. 28th. Today is Nov. 17th and not only has it not been delivered, but each employee I've spoken with seems to care more about being able to pass the buck than actually trying to lend assistance.

I sent the package to my friend two weeks ago and she didn't receive it. The problem is I didn't purchase the insurance. I could not get the tracking number. No one can help me. They just give me the post office number and let me call it. When I called the number, they told me the same thing: "Sorry, I can't help you." I paid the money, which I work hard to earn, and the package is important to my sister's wedding. I paid the money to you and hopefully get the good service from you. Am I wrong? Everyone pushes the responsibilities to the service number, but no one can do it. I just want to get back my package. I don't require getting back the refund or anything. The only thing I need from you is please help me to find where my package is located now. I can earn back the money but I can never buy the gift again. Please help me check where my package is. You work on the computer. Is it that difficulty to find out within a few minutes? Thank so much for your help.

One time in seven years, our postal box was blocked due to a service technician working at our residence. The carrier would have had to walk four steps to make our delivery and pick up two envelopes that were ready for mailing. This is total lack of customer service and the sign of a very lazy employee.

I have gone round and round with USPS on the phone about a small flat rate box that I shipped on October 21. The customer contacted me and informed me the package has not arrived. When I called USPS, they told me I needed to contact my local post office. When I called my local post office, they told me I needed to contact the 800 #. I called the 800 # again that then connected me to a claim operator. After giving my tracking #, I was given a generic speech about how USPS is sorry for the inconvenience and there was nothing they could do.

The post office keeps sending my mail back to sender, marking it 'non-deliverable' or 'moved' or 'no longer at this address'. I have lived here for over a year and still do and have never ever put in change of address. Mr. ** keeps saying he fixed the problem but nothing has been done. My attorney just informed me today that he got back documents that he had sent me. Mr. ** tries to argue and calls everyone a liar but my attorney faxed him the envelope that they sent and got back and Mr. ** still says his post office does not make mistakes and refuses to do anything about this. This has been happening for about six months and nothing has been done. My utilities keeps calling and asking why they're getting bills back.

It is now Friday the 13th of November, and we have not seen our mail carrier for three days. We have had dated material mail to go out in our mail box to be picked up and to no avail. My husband, who is disabled, had to finally go to a mail box and mail it ourselves last night at 7pm. This is unacceptable and I demand a look see into this situation. This is not the first time this has happened and I hope the last.

I ordered a package on 10/20/2009. After waiting for almost a month, I never received the package. I called multiple times to see if I could talk with someone, but all they have available is a robotic customer service that doesn't help at all as much as it wants to sell you stamps. Finally after such a long wait, on November 12th, I got in contact with someone somewhere at this damned company and all they could do is apologize and "forward this information to management". I tell you, this is the worst possible delivery service anyone can ever use. They don't care about you. They apologized over and over but could never give any help. Now, I am completely out of my money and the USPS can do absolutely nothing for me! I regret ever using the USPS and probably will not use them again unless there is no other choice. Actually, most likely they are going to send my package to the Mail Recovery Center in ATL to be auctioned off. This is a crime! If they have my package, why not just resend it to me! I'll pay the extra delivery charge! The USPS is the worst!

My dad shipped $1,600.00 worth of collectable quarters with USPS, bought insurance and tracking. The package never arrived. He's been given a complete runaround by the USPS Domestic Claims in Missouri. He's had to file 3 claims. They sent him a check for about $25.00! For $1,600.00 worth of collectable quarters? The shipping and insurance was like $35.00. He refuses to cash it, is getting a lawyer, contacting the local news and a state senator. The USPS treats us customers like jokes. Truly pathetic.

I mailed a large first class package on 11/2/09 from the Roberto Clemente Post Office in Chicago. I purchased postage for this package at the machine and have a receipt. I did not purchase any additional insurance for this package. My package has not reached its destination and has not been returned to me. I called USPS customer service and was given a case number **. The customer are never helpful and do not ask me for basic information such as the destination address and not even when this package was mailed.

Mailed package had delivery confirmation. Package disappeared; it has been over two weeks since the last package update. $250.00 loss. Making me look like I am irresponsible to my customers.

An express mail package was sent to NY from GA (at the GA PO) on 11/7/09 and it was supposed to be sent by one or two-day mail. However, per the track and form site and NY PO, the package was accepted from Decatur and then processed in Atlanta, and no other information is listed. I have contacted both the GA and NY post offices and there is no other information given, even though my sister paid $60 to have the package sent one-day express. I have also contacted the complaint line at the post office and I was not helped. I had called several numbers and they told me to call this number and that, but I have not gotten any results. The package is a very valuable package to me and needs to be back at my job ASAP.

I gave the Postal driver package to deliver, and it got lost. The package contained a lockout device for auto and is time-sensitive. The lost item cost $1500.00 that I now have to pay for. Please help me find this package. They are going to put me in collections and revoke my driver's license.

Here it is 6PM on Monday the 9th of November, and the mail has not been delivered. Most days it is after 4PM before the mail gets delivered. If the route is so big that one person cannot complete the route without using overtime, then I think it is time to add another person to deliver the mail. The post office is talking about deleting one day's delivery now. How are they going to keep up with the amount of mail to deliver after a day of no delivery? There have been times when I did not get a bill on time, so that when I did get it, it was already late.

My husband and I have lived at our residence for over 18 years. During these 18 years, we have had multiple times of not receiving mail that was sent to us, mail we sent is not delivered and every month we receive other people's mail (often several pieces belonging to the the same person). I have filed several complaints with the US Postal Service and nothing has improved. Also since living at our address, we have had one reported case of a postal employee charged with tampering of mail and my mail was held as evidence in charges brought against this person.

I find it unreal that my tax dollars are going towards an incompetent, lazy, less than worthless agency known as the United States Postal Service. For the third time in a row, these idiots have misdelivered or "lost" a package. One of these instances involved the physical misdelivery to a California zip code when it was supposed to be delivered to Kentucky, shipped from Connecticut. How do you do that? The other two times, the packages' statuses are stuck on "processed through sorting facility" in another state, with absolutely no updates, and it has been months now. One of these packages shipped and actually came to the destination, but left and ended up in another state and stayed there in their "sorting facility".

I am not getting any help from the post office with this issue; they will not answer the phone and when they do, all have been rude and have tried not to take my complaint, except for Latisha. It seems like a scam now (outsourcing?). Here is my history of the current issue: