United Parcel Service - UPS Reviews

To make the long story short, Brandon ** from UPS had called them. He told them that I had committed fraud, and should be reported to the authorities. It seems that UPS decided I should pay more, even though it was accurately weighed and measured. Since I did not have an account with a credit card attached, they found someone who did and lived on the same street, and charged their account, and changed all the shipping information to their name, address and et cetera. Plus they entered the wrong delivery address, so they charged me (or them) for giving UPS the wrong address.

It took countless hours on the phone and mailings on both of our parts to get the information corrected. They redelivered twice to my client and charged me for it all. They brought it back--to my neighbor! It took several months to get the claim honored since when they changed everything, they also didn't reinsure it. Recently, they began sending me bills for all their redelivery errors. I would call (they only have one phone number and would have to explain every time), and they would promise someone would call back in 24 hours, and no one ever did. Now they have turned me over to the collection agency.

I responded that there is no law to drop off a Zappos return and he just yelled, "There is", in front of a military lady dressed in her beige uniform and other elderly patrons. I left and called another UPS store I always go to in Chula Vista, Ca on Telegraph canyon RD, and asked the question. They said there is no law to drop off, but to ship, yes, you show your ID card.

I called back to the place I had left and asked for the manager, and the person who yelled at me told me he is the manager. I asked, "Why would you tell me it is the law when it is not, and why are you in business if you are not a happy manager?" He yelled and called me a **.

I could not believe what I was hearing, completely aghast that he would yell those words in front of customers. He then asked why am I in business. I never told him I have a business and finally had enough and told him he was a ** weirdo and hung up.

I do not believe that anyone working for the public or a name such as UPS should own, operate a store especially if they have no conscience. Calling people names is bad for business and can have serious consequences. This person, if indeed he is the owner, should not be owning a business for UPS. He is giving them a bad name and I will never go back into that store again.

This person should be sued for what he yelled and I feel if he cannot control himself, imagine what would be next? I don't want to imagine but he is, in my eyes, dangerous and can explode at any moment.

The package was scanned three more times and the final one was on 08/29/2011 at 7:51 AM -- stating the following: Damage claim under investigation Spokane, WA. US. At 6:41 AM, it was scanned and the package was damaged in transit. UPS will notify the sender with details. All merchandise were discarded. We have not heard a word from UPS.

After calling everyday for four days to ask why there was still a problem with delivery, every single person I have talked with, including three supervisors, have dropped the ball. Their customer service sucks and the supervisor even wrote the address down wrong and it has still not been delivered.

On the day it was to arrive in Virginia on 6/23/11, I contacted my sister to be on the lookout for UPS. She contacted me when UPS rang her bell and she retrieved the package at the door. She brought the package in and immediately took a picture and sent it to me. The box was no longer taped on the ends or across the long top and the top flaps no longer laid flat and met at the seam. Sometime after the box left my hands, someone had opened the box and now the top flap did not lay flat and was at a peak and someone had taped three strips of tape across the peak rather than the length of the top seam.

I then used webcam her to watch her open the box and nothing was as I had packed the box. There were notes I had taped to each gift for description and they were not all in place. I filed a claim with UPS the next day. Now, two months later, I have a voice mail from the UPS store stating that UPS says they will not satisfy my claim due to "unusual value". According to them, "cash" is unusual value and I was not going to be reimbursed.

Never mind the fact that a UPS employee opened the box and stole money from it. I don't know what kind of people they employ but even if they don't cover shipping the cash, what does this say for their company that they simply deny my claim and are not concerned whatsoever in assuring me that they are a good company and do not employ people that open people packages and remove items. No courtesy call whatsoever from UPS! I was a very frequent shipper at UPS but will no longer be and will be spreading the word that UPS employees will steal from your packages.

I called the customer service number to see if I could reroute the order. The woman I talked to (she was polite and helpful) told me my books would be arriving at the Chegg warehouse that afternoon, so they couldn't reroute it. On the 22nd, I called Chegg wondering why only one of my books had been refunded. I was told that UPS sent my books back separately to the places that had been originally purchased from by Chegg instead of their warehouse. I asked for an estimate of when the rest of my books would arrive at their warehouse, so I could be refunded and they told me that UPS had shut off the tracking device for all of my books so they had no idea. I will go out of my way to avoid using UPS in the future.

The boxes were shipped back to UPS Store # 5348. We then claimed the damage amount of $900.00 and asked them to refund the freight charge since they didn't deliver the goods to the destination in the right condition. However, they denied paying the insurance amount of $900.00 and freight charge due to lack of packing conditions and per their packing procedures.

I packed the boxes myself with cushions, pillows, bubbles and peanuts to surround the goods (statues). I even asked the UPS Store Clerk (Madison) to double check and she said that it was looking good. She would then put the ‘fragile’ labels on each box. They didn't advise me what their packing procedure was and how I was supposed to pack the statues. But I did pack the boxes with the best of my knowledge to protect the contents.

When I complained directly to UPS customer service, they turned the case over to UPS Store # 5348 and UPS Store denied taking responsibility of this loss. I asked them what the Value Protection was for when the freight was not successfully delivered.

I need your help to get a refund of the freight charge ($177.65) and the insurance amount ($900.00).

I called UPS and they said it looks like the label tore and the display is on the way back to me! Now it is too late for the display to be sent to the show! The display came back, and the top - which had a nylon strap and two metal closures - is completely gone and replaced with a piece of cardboard! In addition, I got the bill from UPS to ship the display and called to say I'm not paying for shipping something that never got where it was supposed to be. The CSR told me it was improperly packaged and all claims will be denied, including the shipping charges.

I called the manager at the UPS store where I dropped off the display and asked him if there had been a problem with shipping the display case, would he have told me? He said no, that is not their job. If I put the label on it, they assume everything is as it should be and would not tell me if I needed additional tape, sealers, or whatever. He could have cared less. Now, I am out of $350 for the display case and $40 to ship it. I will never again use UPS.

I bought the item and had the seller take it to UPS. They charged me $307.00 dollars, more than double to original amount. I live in NY and I had no choice. I called other UPS stores located near there and was informed not over $140.00 at very most. Was I scammed?

I have used UPS for a long time but I will never use them again! My last experience with them turned out to be the final straw! They have the worst customer service department on the planet and their careless handling of packages, especially large heavy ones, is unequaled by any carrier on the planet! They will also refuse a claim at the drop of a hat, using an ever dirty trick in the book and a plethora of BS excuses to deny that it was their fault or that they had anything to do with anything behind their hallowed walls!

They once managed to destroy an expensive keyboard that was shipped in a road case and yes, the road case was trashed as well! The keyboard was fully insured and they still tried to wiggle their way out of it! It took the persistence of the customer and I to work thru their stall tactic and finally after 120 days and a looming lawsuit, they finally conceded and honored the claim! This is just one way they take care of their customers - not!

In my last dealing with them, I called them for a pick up and the representative on the other side of the phone asked me for all my information including my credit card number for billing purposes and he gave me an estimated price with fully insuring the item, (another expensive keyboard) and I was told that the driver would be there that day to pick it up. As promised, the driver showed up and filled all the paperwork out with the names, shipping, delivery address, etc. and told me to sign and I would be billed by their customer service department. Everything seemed normal until 3 days later when the keyboard arrived at its destination and the customer called me, telling me that the box looked like it was thrown under a semi-truck! The driver even commented about the condition that the box was in and stated that it looked like it went thru the Sampsonite luggage Gorilla test! Not to take the attention away from the item, the keyboard was damaged but it was repairable! Notwithstanding here is where the horror begins!

Since the item was damaged but repairable, the customer chose to keep the keyboard and have it repaired instead of requesting them to totally cover the claim as irreparable, clearly damaged by their carelessness. Well, to say the least, they denied the initial claim immediately which resulted in my initial contact with their customer service claims department. After explaining how it was packed and what my thoughts were as to how it was damaged in transit and how it was handled, the representative overturned the denied claim. I was told that I would receive claim paperwork in my email and to fill it out and fax it to the claims department with a written estimate to repair the item, which I did.

I went to a friend's office and we faxed all the paperwork over to UPS. Now, the BS part 2 begins when 2 days later I received a phone call from them claiming that they will not honor the claim because they could not read the part of the shipping receipt that was faxed to them concerning the value of the item, stating that nothing was checked off on the shipping ticket for the value of the keyboard! So, I returned back to my friend's and we enhanced that page and re-sent that page but still, to no avail! It was then and only then did they come up with their copy, of course all in their favor!

Going back to the beginning of my complaint about this transaction with UPS, all this information such as what was in the package, the size and weight of the package, and how much it item I was shipping was valued at, including my credit card number for billing was given to the UPS representative who initially took the pick up call! All of which should have been in place and applied to the carton by UPS at the terminal! Now, they are telling me that they will only honor the claim for the $100 plus the shipping that they supposedly gave me and are responsible for and wait, it gets even better!

I looked on my credit card statement and couldn't find any charges made by UPS for the shipping or otherwise! There was nothing - no charges to be found at all with regards to any part of this shipment but in the mail, that very same day, was a bill from UPS, billing me for the shipment and low and behold there was a late charge attached to it! The only thing I received from UPS, prior, was a claim denial letter, an acceptance of damage claim letter, and a package with the same paperwork that I also received in my email to fill out and either mail or fax in to them. That was it! I requested a phone record of the initial correspondence and I was told they did not have it and that it was not available for me. I also asked for a corporate phone number in which I was also told they could not provide to me and this was after being put on hold for 5 minutes!

This is blatant incompetence and irresponsibility involving more than one department of the UPS company infrastructure and is one of the shoddiest forms of business I have seen by a large corporation in quite some time! I will be following this up by filing a complaint against UPS in small claims court! I will also post an update after this issue is resolved.

In the past, I asked the terrible UPS delivery person to bring a receiver boxed in a package right inside the door. He lifted it up in the air and dropped it on the hard floor! I've reported this to the company who sent these shipments and I've reported these even more incidents to UPS. But nothing has been done to reprimand these rotten, spoiled, bad attitude delivery men from UPS!

Two weeks later, my package has grown legs and walked off. It’s not on another truck. It’s not in corporate lost, and I found out it’s not in Pleasanton or San Antonio. It’s not anywhere, nor do I think even after I got their corporate office involved, that they are even looking for it. It’s a $450, 89 pounds package packaged in their box with their sticker. It was taped in two directions; there was NO WAY it was coming off.

Please, help. They just want to act like this is no big deal, but to a small business, it is. Help us get this engine back for my customer. They had no answer why it was never scanned into the truck in Pleasanton, and why it wasn't scanned into a truck in San Antonio. They have no idea where it can possibly be.

Option 1 they said was to change the delivery address for a fee, option 2 was to have the package held at the UPS facility and I would pick it up. On Monday, I received a phone call at 7:43am advising that the package would not be available for pick-up until after 3pm and that the facility will be open until 9pm.

I arrived at the facility at 8:05pm and was advised that the package had gone out to delivery, that the driver had not returned and could not be contacted, so we were unable to check his whereabouts as I was willing to wait. I called the toll-free number to find out that after-hour updates to shipments are being updated the following business day. I was on the phone for 85 minutes, while the agent tried to reach her supervisor to try to reach the facility supervisor to help me as I could not return to the facility again. Finally, they agreed to change the delivery address without charging me.

Tuesday morning I called the facility as I was instructed the evening before, to remind them to deliver the package to me at my office and not to the mailroom. After that I was called by another supervisor who asked me if I could pick up the package, to which I said no and advised her that we agreed it would be delivered to my floor at my place of business. She then called me to confirm that they will deliver the package.

I called a few times to check on the status and at 5pm I called again as business closing time was approaching. I was put on hold for 10 minutes. I hung up and called back, no answer. At 5:40 I was told that the package was delivered at 5:12 to the mail room.

UPS systems are slow, employees are not helpful, they lack common sense and they have absolutely no sense of customer service as I had to speak to 7 people and the it still was not straightened. It is also common to put customers on hold for over ten minutes as it happened to me 3 times.

It is not ready for pick up, but due to my inconvenience, they would try to get it to the warehouse same day. And someone would call me before 7 PM. No one called. The tracking web page was updated to reflect that I committed to picking up the package same day, and I could pick it up after 8:30 PM. The warehouse closed at 7 PM. I called back quoting the reference number for my complaint, and they said nothing could be done for my inconvenience. I asked to be put through to a manager and I was put on hold for 20 minutes. I disconnected, called back and asked to be put through to a manager. They said there was no manager, but I could talk to the support center. The support center said they couldn't do anything, not even file a complaint against anyone as they had no record of who I talked to.

Several times he left my packages between the screen door and the front door without me signing the UPS InfoNotices. Other times he gets a kick out of mentally and emotionally abusing me, his customer, when I write at the bottom of the UPS InfoNotice to please do not leave the UPS InfoNotice on the outside of the front screen door.

I have told UPS several times I do not use my front door. I asked UPS to tell the driver to not leave the InfoNotice on the front screen door. I told UPS I don't always go out on the front porch to look at the front screen door. I always check the front door between the two doors. I park my car at my back yard, I always use my back door to go in and out of my house.

I have had it with the mental and emotional abuse from this UPS driver. Monday, July 18, 2011, the UPS driver left the UPS InfoNotice 9313 0937 300 0 on the front screen door again. I found it when I went to get junk ads off the front porch. The InfoNotices never state from whom the packages are coming from. Tuesday, July 19, 2011, the package came from a Baltimore City Jail. I signed for the inmate dirty clothes. Please check to see if the drive turned the InfoNotice in to your company. Please look at the writing on it, it states about the front screen door, about me writing to UPS, about his continuing mental abuse and I stated I was writing this letter.

I find the signing of the InfoNotices a joke the week of July 3, 2011. I signed and picked up two packages from UPS, sender from Puritan Pride Vitamin and Drugstore.

The same day, the UPS driver delivered another package and he did not request a signature for a Puritan Pride Vitamin package. I just went to UPS to pick up a Puritan Pride Vitamin package hour ago.

The UPS driver stated there have been reports of theft in my area. I told the UPS driver I have never had any package stolen from me nor have I ever reported any package stolen from me. I have security cameras on my front and back windows of my house. I have told the UPS driver and when I call the UPS customer service reps.

What happened to the UPS InfoNotices I signed? Did the driver turn in all the UPS InfoNotice?

When I write on the InfoNotice to place InfoNotice below the screen door, it is not for everyone to know that I am getting a package. The driver left me a UPS InfoNotice # 9313 0809 436 8 on the door, for all to see on July 12, 2011. I called UPS customer center and I stated an InfoNotice was left on the front door with date July 12, 2011, my name, and nothing else was marked. The UPS driver never stated what company shipped the package. How can I refuse a package, if the company is never stated? I still have the UPS InfoNotice # 9313 0809 436 8 if you need to see it or I can fax it to you. Please email me back with you fax number, I will be waiting to hear from you.

Tell me this is not mental and emotional abuse. I will be talking to my attorney about the mental and emotional abuse from your UPS driver.

What are the UPS policies?

Afterwards, I received an email from Oscar ** who told me that UPS will not split up packages and deliver the cleared items to the end customer. If this is true then why did the agent Claudia ** told us otherwise and only to change her story later? All I want is the contents of the package. They are charging the shipper for the days that the package is waiting to be cleared for shipping. I am sure that the agent Claudia ** wants to steal the items and use them for herself.

I will never use UPS again and I will tell all the people and companies that I come in contact with that UPS stands for Utterly Pathetic Service. I say this because when I was young, I know two people who worked for UPS in Texas and when they had "broken" packages they would check to see what was inside the boxes so they could steal the contents. This happened many times since I always saw them with many new items that they said came from "broken packages." None of the supervisors seemed to care so long as the workers finished their work on time. This company is full of dishonest people!

Sam ** appears to be a no-show owner with one employee who has no concept of customer service. The San Diego Better Business Bureau gives this business a rating of F. There are a number of unresolved complaints on file and they do not respond to inquiries.

This is the second report on this same driver. He crashed into my Mercedes four years ago, then yesterday, he parked across three lanes of my home driveway, not letting me drive my car into the garage. He told me to wait, while he delivered two packages to two neighbors who were at far away angles. I respectfully asked him to move his truck, and he told me that I would have to wait.

I met belligerent responses, careless, and reckless endangerment to a homeowner. I give your driver on this route a rating of below zero.

I was waiting tillhe was finished delivering pkg. to a neighbor, he saw me waiting for him to move his truck, I asked him, then he arrogantly got another package and delivered it to another house further away--he was rude, arrogant, defiant, and mouthed back at me. He crashed into my Mercedes about 4 years ago, no remorse, you still have him on this route--very bad. Please see that this delivery person is fired.

There is no respect for a resident trying to get into their own driveway. I EXPECT an answer immediately.

He raised his price 400 at the last minute while loading the truck.

Later I asked him twice for insurance papers, traI ask him twice for insurance papers, tracking numbers etc. He didn't respond. I couldn't do much as I was flying out of town.

What he did do was pile it all high on a pallet: heavy sofa, king mattress & box spring, recliner & chest. Didn't bother to secure it to the pallet and shrink wrapped it instead of crating it.

I told him that was crazy, that it was shipped in the same box the "factory" used to send it to me. He said it didn't matter, that the claim had been denied. I could not believe the way the box looked. It looked like it had been thrown under a bus. So, I asked the manager if he would have shipped a box for me that looked like the box that UPS destroyed. He told me "no!" The admission that the manager of the UPS store would not ship my package looking like it does now tells me that he admits that UPS damaged my package. I left my package with the local UPS store and asked him to keep it for evidence until I figure out who can make me whole in this process.

Unfortunately, after making half a dozen phone calls, I can already tell that no one at UPS is going to do anything about this situation. I can also tell by reading other testimonies on the web that this seems to be standard operating procedures for UPS -- deny all claims and hope they go away. How can UPS take my money to insure the package and then fail to pay when damage occurs? This appears to e-fraud in the highest magnitude; and if you or I did such a thing, we would end up being fined for doing so. I would love to hear from someone on what I can do to get UPS to make me whole and to ensure that this never happens to others.

As a consequence, I paid for second-day delivery. The item was on the truck, but the driver simply refuses to deliver the package based on the lack of a nonexistent suite number.

I was told by the people running the counter that they weren't informed of any package that was being held for pick-up for me. I called the following day to file a complaint and was basically told that it was my fault for not being home to take the delivery; and UPS’ policy says that after 3 attempts, the parcel will be returned to the shipper. I called a second time and explained the situation again. I told them that I did call for a hold on the package. I was told that UPS was in the business of delivering packages and not holding them.

I was forced to waste an hour of my time driving, not to mention the gas that it cost me to drive from Sanger to Fresno and back to retrieve a package that wasn't there even though I was told that it would be available for pick up that evening. I called to try to get reassurance that something like this would not happen to me again and was treated very rudely and was never reassured that the company would go to any lengths to rectify the situation. I was repeatedly told that it was my fault for not being at home to take delivery of the package.

I left to go back to work. The diver came later and left another notice stating that I needed to take off again today to again wait on their driver. I called the 800 number and told them that I would not be available today, out of town on work and so they decided to return the parcel to the shipper since this would have been the third try and why do it if no one would be there? I did not request this return, I only told them I would not be here today, Friday. I also asked them about compensation for my lost wages waiting for their driver and was told that was not their responsibility. I can only wonder at how much is lost yearly by individuals in wages waiting for UPS drivers who cannot keep appointments.

The lady I called and talked with in the afternoon, said she would call the delivery man, Larry, and see if he would swing back to my place, waited until 6:15, and called the so called supervisors Wayne and Dave with no help. I asked the last supervisor I talked with, if I had to sit at home again all day (he said yes). I told him I would never use, or buy from a business that used UPS (I quote). What kind of supervisors does UPS hire? If he worked for any other company, he would be fired!

I am on a fixed income. I do small jobs for people that don't have a lot of money. I do a lot of it for nothing, if they don't have money, but most of the times, they give me 5 or 10 dollars. But the economic value has nothing to do with it. I spend a lot of money with UPS, and they just say sit and wait all day, like I don't have a life. They have grown so big, that the little guy means nothing to them.

Now UPS wants to take no responsibility because we didn't leave the product in the box so they could investigate the packaging? "Must not have been packed to their specifications" is their reply. Were we given specifications when they accepted our insurance money? Not likely. Did their representative inform us our product was in danger? No chance. Just take the money and we'll scam the customer if it breaks is their attitude. What is the customer going to do sue us? We're UPS, good luck. How can you investigate a product with it still in the box? Why don't they have someone investigating packing before they accept our insurance money? My recommendation is don't ship anything of value UPS, avoid their insurance, and if possible avoid UPS all together.

Someone was sent two days later to pick it up. I waited around two weeks so they would have enough time to inspect the machine. Finally, I decided to call UPS only to find out that they shipped the oxygen machine back to Texas without a box. UPS never told me they were going to send it back specially without any protection! I don’t know what to do. I called the local UPS store and the manager said they’re not paying anything because the machine wasn’t in a box! Now I have to buy another machine for my mom. I’ve lost $800 for the machine plus $150 that I paid UPS to ** up the machine (shipping and insurance)! Can someone help me or tell me what to do!

I did not hear back from UPS and decided to contact them this morning 05/31/2011 to follow up. Once I reached the store I was informed that my claim was denied and that I was not going to be paid out any money. The claim according to UPS was that the speakers were not packaged properly this resulting in the damage being my fault. I was shocked at the response because I am now out of pocket $5000.00+shipping and I do not even know where my speakers are. After doing further research online there seem to be thousands of these types of situations within UPS.

I have before and after pictures of the speakers and pose the question, what do we pay insurance for? I paid the insurance, UPS damaged the shipment resulting in the speakers being worth nothing and I have had to repay the gentlemen that purchased the speakers. This is so wrong and just another insurance scheme, why am I being asked to pay for these speakers when it was UPS that clearly damaged the package during shipping. At no point when purchasing the insurance was I informed of any of the claims they are making. I expect to pursue this legally and will ask for the full value of these speakers.

Ryan **

I took pictures before I sent it and I have pictures of the machine completely destroyed by UPS (mishandled). The box looks like it had been through hell and back. I never thought a company as big as UPS would be this unprofessional. It is disgusting. They have denied my claim 2 times already, saying that they didn't package it so it isn't their fault which is complete **. I trusted them and paid them to deliver my package and they failed at doing so and I have to suffer. After reading so many complaints, I am going to print this out and do something about this.

My question is has anyone ever taken UPS to small claims or sued them over damaged package? I am really thinking about taking the step. If I am wrong in life, I am the kind of person that will step up and take the blame, but I know 100% that I am in the right on this one and after reading everyone's topics, I feel that UPS needs to change the way they do business. It is pathetic. I packed my package just fine and paid them to deliver it. It was damaged by them and it was clearly their fault but since they didn't pack it, they are saying that they aren't going to compensate me. I have got the run around and waited weeks and weeks before I finally got denied again. I will never, ever ship through UPS again in my entire life after going through this and dealing with these unprofessional **.

Second and third, I bought items from two different vendors online. According to the tracking numbers, they were both delivered, only not to my address because I did not receive them. Once again, I contacted customer support and told them about both issues and stated that I wanted to file a case. The woman I spoke with (this is not a joke) told me, "Oh, sorry but my system just went down so you'll have to call back another time," and then hung up. So, I called back the next day, and the new person created a case number for me and said I would be contacted within 2 days.

A week later, I had not heard anything, so I called them. I was then informed that my case had not even been opened. The woman I spoke with suggested that I contact Consumer Affairs department in Sacramento. I called them right away. The man I spoke to collected all my information and said he was going to investigate it and call me right back. Naturally, that never happened. I have tried calling Consumer Affairs again and it goes to a recording. I can't get a live person. All three of these incidents occurred within the same month, and the USPS won't do anything to help me.

I was waiting for weeks expecting "like the said they would" a call saying they would send a technician to fix it or a check to cover it after a pro did fix it. It turns out after over a week's wait they come take a picture or two and actually claim insufficient packing! No way the box is half full of material and just crammed in so much. During the unprofessional inspection, I in no way felt like it was a true inspection. She didn't measure my computer or the box or try to repack it or inspect inside broken parts or even turn it on. They denied me so fast and I will in no way accept this rich corporation ** good people undeserving of such unprofessional mistreatment!! They never contacted me letting me know it was denied until I called weeks after inspection. Every aspect of the handling of insurance claims is unprofessional and truly a scam to save them millions of claims that should be paid.

Since I had left for the summer, there was none to receive the package and so the box and with it the mixer disappeared. I first filed an insurance claim due to the damage which was denied, UPS saying the box was not sufficient enough. After that, the UPS Store reopened the claim filing for the disappearing of the shipment and UPS again denied, now saying the mixer was only insured for over $150. In between, UPS also actually claimed that the box was delivered and signed by myself at the door --while I was in Europe traveling!

By exercised their right to remove the two bottles of liquor, they did not have a valid reason for stealing the food item as well. In my opinion UPS failed to deliver on their procedure that they would return the remaining items to the shipper when they removed the discrepant items. UPS = United Pilfer Service?

If you ship anything take photos as you pack it, and unpack it, as without that, they seem not to pay the claim. We have shipped hundreds of packages and this is one of the only claims we have ever had.

I had to replace the screen at the cost of more than $350; we had the unit insured for $5000 for shipment.

Now they're giving me the run around, won't call me back, and won't give me any information on the investigation. After the investigation, the package was sent back to the "shipper", the UPS drop off location that I used to ship the package. Today when I called the "shipper" to find out what they were going to do about this and if I was going to get my money back, I was told that UPS messed up something on their computer and they picked the package back up from the "shipper" and it was going to be investigated again. It seems there is no accountability in this company. They stole from me, simple as that. Now something should be done about this. It would have been no different if someone had come in my home and stole something, they would get arrested. Do they think that just because this is UPS they can get away with theft? It's not fair to me, now I'm almost out by 500.00.

This happened on January 17 2011, I had just purchased this Computer a few months ago , The total value of the computer with taxes and shipping is 435.00. This could also result in Identity theft because there was a lot of personal information on my computer, and emachine had me remove all passwords before i sent it to them for repair. So the stress is unending. So I'm out of a new computer and could lose a lot more if this turns into identity theft.

On Jan. 14, I called UPS Customer Relations Department and spoke with Lindsey, who said she would resolve the matter. I followed the conversation up with an e-mail for documentation purposes. On Jan. 19, I received a Customer Survey e-mail from C.A. Research Solutions and responded to their e-mail, relating my experience. Camile ** of that firm e-mailed back saying she would pass my information to the appropriate people, but I have heard nothing about my refund or about anything else. On Jan. 22 I sent an e-mail to **@ups.com and got a response to contact the UPS Customer Relations Department, which I had already done. I just don't know what else to do or who else to contact. I also found out from the UPS Customer Relations Department that the charge for a 2-day shipment to LA is about $105. The UPS Store I used charged me $210.57. I have my receipt as well as copies of all the e-mails.

I called UPS and was told by Ann and Lycafa that they would guarantee the delivery to be no later than 1/13/11. After 7:00 p.m. on 1/13/11, I called UPS and try to reschedule my delivery since I was leaving the town the next day. I was rudely told by J.C. and her supervisor, Matt, that they would deliver it the next day, and if I reschedule the delivery, I would be charged $6.00. As you can see by this letter, it was not delivered the next day.

I know I won't have a choice, but if I did, I would never use UPS. As my letter states, I am still waiting for my package. The only reason my package has not been delivered is because it is in the back of the UPS truck. I guess they will deliver it when they get around to it. Thank you for allowing me to make this complaint.

I received a phone call today, January 6, 2011 in the morning, from Mrs. Kay ** of Orlando, FL. UPS at telephone number 407 826 8001. Mrs ** informed me that they found the TV and that it was so badly damaged that they decided to destroy/discard it. Mrs. ** also told me that they will only refund me $1,000.00, She stated that we refused delivery and that the TV value was set at $1,000.00 and that my son signed such declaration.

To set the record straight, I'm once again stating that this delivery never happened, and therefore, was never refused. By their own account, they are accepting that the TV was too badly damage for delivery so they destroyed/discarded it. My son and I deny reporting a value declaration of $1,000.00 but rather $2,000.00. It is obvious that UPS destroyed this TV/package and they do not want to take responsibility for it, Their excuses so far are that the delivery was refused; the package was abandoned; and now the TV was badly damage and the declaration value is $1,000.00; and finally, they are stating that we were never charge for the service. The inconsistency of UPS's statements/excuses evidently proves the deception, lies, and mere effort to avoid responsibility.

Again, we sustain our request for a full refund of the declared cost of $2,000.00 and hope that justice can be served. My Christmas was ruined by UPS, and my New Year has so far become a nightmare. The sense of letting my loved ones down during this holiday cannot be measured with a dollar value, and even $2,000.00 will not equally balance the lost nor will it erase what was already done.

UPDATE: This is a follow up for Complaint ID#:**. UPS denied my claim, stating that the item was not properly package. This item was in its original Toshiba distribution package and was delivered to my son's house and later picked up by UPS for shipping to me in PR in the same condition it was delivered. We have not altered this package at all and UPS accepted it for shipping the way it was delivered to my son (new and unopened box). I should not pay for UPS's negligence.

I'm appealing to UPS's decision. UPS is now trying to keep the package (TV), reporting that the package was abandoned by the shipper and the receiver which is far from the truth. They are subjecting to keep the $2,000.00 TV plus the $398.00 charge for their services, that they obviously never provided. If UPS do not return the TV, Amazon will charge me for the replacement and this will double my cost to $4,796.00. I'm therefore requesting that UPS be held responsible for their negligence and be required to pay for this claim.

The consumer indicated he/she did not accept the response from the business. UPS continues to misconstrue the facts. What they call the shipper is only my son's residence address at Orlando, FL. I arranged the pick-up and shipping of this item from my son's house to me. I was the one that made all the arrangements and paid for the shipment, therefore, I'm both the shipper and the receiver. My son, David (whom they call the shipper), was a mere intermediary between the UPS and I. David did not call nor did he make any arrangements, contracts, shipment request, nor did he pay for anything. I'm the UPS customer, and they are not communicating with me.

I will not request a refund from my son who had nothing to do with it other than being at his house when UPS picked the package up. As for the package, UPS picked it up from my son in the same condiction they left it. It was not opened or altered in any way. Amazon.com will replace the damaged television if the damage one is return but UPS will have to refund my $398.00 shipping cost (for an item that they broke) or redeliver the replacement to me fro, my son's address at Orlando FL.

I'm making it easy; just provide the service that I paid for by returning the damage TV and bringing the new TV to me, and if you do it right this time, the issue will be the result. Once again, I'm the client here. I'm the one affected. I'm the one doing all the communication. I'm the one that contracted UPS and paid them.

I was told that an agent would come to my house to inspect the package and more than likely pick it up to return. The following day, nobody arrived and I decided to call UPS again. I was instructed exactly as the day before.

Another day passed and nobody arrived. I contacted UPS once again and they said my claim was elevated to urgent and that someone would call within an hour. That also did not happen, so I called UPS again and requested to speak to a supervisor. My call was placed on hold, presumably waiting for the supervisor's response. Twenty minutes later, the phone call was cut off and they never responded.

I registered at UPS.com and emailed customer service with my tracking number plus case history. Once again, I telephoned UPS to request a supervisor. This time, a supervisor responded to my call, assured the issue will be resolved and said that someone would contact me within the hour. That never happened. I resorted to a google search for a higher contact and was able to communicate with the administrative office at Atlanta, GA. Once again, I was assured the issue will be resolved and an inspection agent will be at my house the following day. That never happened.

Today, December 24, 2010, before I started this report, my email was finally responded. The message stated that someone would be contacting me by noon today. It is 1 o'clock and that never happened. Needless to say, I was aggravated by the Grinch (UPS) who has stolen my Christmas and that of my family's. I have been kept hostage at my own house, waiting for UPS for the last four days to solve this problem, and it appears that they have no interest whatsoever in providing the service that I'm entitled to. My shipment cost me over $398. That is a lot of money to pay for all this aggravation and abuse. That is why I am filing this report. Hopefully, you will be able to help me.Desired Resolution: I'd like to be refunded for the price of the TV, $2,000.00 plus the $398.00 shipping cost; a total of $2,398.00.

I ended up driving down to their package center in North Dartmouth (12 miles from my business) to retrieve these packages myself. I had to wait an hour and a half for their delivery truck to return with my packages. Today, several days later, again this same crap with non-deliveries. A tag was left on my door yesterday telling me that the driver had come by. I sit less than 10 feet from my front door, no knock came whatsoever. And today, I waited patiently all day for the delivery of the package but nothing came. I then checked online to find out that UPS marked my package not to be delivered today, because of the same reason before.

Nobody at UPS can tell me where or how this assumption happens or where this information database is actually kept. All they do is send emails to their supervisors asking them for information and no answers ever come from that. I am so upset with UPS that I would never ever choose to ship anything with them ever again!

I received a call from the UPS Bronx facility, and told me it is out for delivery, but that's all it say when I track online. They told me the driver will be there in about 1 to 2 hours, then call after 2 hours, and they put me on hold for 15 minutes, and hung up . I called again, and they just ignored me. They did not want to help me. They told me they can not guarantee that it is for delivery, and they were mean to me. I spent 3 days, waiting to receive the package, and I had more issue with UPS before, and they never got better, just worse. I need someone to help me resolve this problem.

I chose one-day shipping, so my packages would arrive the next day on Thursday, December 30. Everything seemed to be going well. When I checked all my UPS tracking numbers the morning of Thursday, December 30, all packages were out for delivery. Well, except one. 1 package out of the 5 total, there was an exception given to it. "Damage reported / Damage claim under investigation. Merchandise is missing. UPS will notify the sender with additional details. / All merchandise missing, empty carton was discarded. UPS will notify sender with details of the damage." Goodness gracious!

So already 1 of my UPS packages would not be delivered to me. Thank goodness that was just a bracelet and not a major factor to me. And Amazon immediately issued me a full refund for both the item price and shipping charge. Such a shame that Amazon had to clean up UPS's mess. So ok, on to the remaining 4 packages.

I kept checking all day regarding status. They all kept the status out for delivery. I live in Brooklyn, NY where the major blizzard hit. And granted, there is difficulty navigating the streets due to lack of snow removal, etc. I will admit that. However, I don't know how Domino's Pizza delivery guys driving little Toyota Corollas, Cablevison technicians, FedEx delivery guys, and ordinary people driving navigate the streets just fine. But UPS with their huge big brown trucks can't.

They are the only ones who seem to have issues with delivering anything. Yeah, ok. So anyway, after calling UPS about 5 times throughout the day regarding my delivery and them assuring me it will definitely be delivered today, I just felt something wasn't right. But UPS kept telling me that the driver is still out with the package. It's peak season; drivers can deliver up until very late (even said as late as 10:30PM). ROTFL!! What a joke!

But I indulged all the ** UPS was feeding me, even though I knew better. I have dealt with UPS's horrible delivery service for more than 10 years. I know better. I am used to their ridiculousness. Finally around 8:30PM EST, I just knew that UPS was not coming. After being lied to and given the runaround and me questioning UPS, etc., I was finally told that there was an exception for my 4 packages. "Emergency conditions beyond UPS's control." Oh how did I already know UPS was going to use the weather and snow as an excuse not to deliver?

So I was so livid at this point, because I paid for next day delivery and UPS just would not give me a straight answer about delivery! They knew they were not able to deliver to me today for whatever ** reason they gave! So then I spoke to a William at UPS who told me my packages would be out for delivery tomorrow. I just don't trust UPS to even deliver tomorrow. If there are "supposed" emergency conditions today beyond UPS's control, how is that going to change by tomorrow?

I asked the UPS representative If I can just pick up my own packages. Its quite funny that UPS can't deliver to me, but I can get to them to pick up my packages. There are no emergency conditions beyond my control stopping me. (eyes roll) This representative William is going to tell me that yes I can pick up my packages and gave me the address of 10401 Foster Avenue, Brooklyn NY 11236. That is my local UPS horrible facility. I asked him what time I can pick up my packages.

He also told me that first thing in the morning, someone from UPS will call me to confirm a time. But then he tells me that the local facility is closed tomorrow (Friday, Dec 31 - New Year's Eve). I asked him how the heck will I be able to pick up my packages if the local facility is closed then? He said no worries I will still be able to and someone will contact me. I didn't believe anything he told me.

William sounded like he was just saying anything to try and pretend to give good customer service. After I hung up with the UPS rep William, unsatisfied with his ** service, I called both shippers, Victoria's Secret and Amazon.com. Victoria's Secret provided me a full refund for this horrible UPS non-delivery. Again, Victoria's Secret was cleaning up UPS's mess. And then I called Amazon.com and told them what a horrible UPS experience I was having with their packages being delivered.

Amazon did a 3-way conference call with me and UPS. I spoke to yet another UPS rep (a woman this time) who said the conditions beyond UPS's control--could be weather related. It could be that they are back-logged with deliveries due to the weather. But um, can someone please tell me how that is my problem when I paid for next-day delivery? If UPS is back-logged, why are they even accepting more next-day packages to deliver?!

But also, this rep told me she is going to change the packages status back to just me waiting on delivery tomorrow. She said the facility is indeed closed tomorrow (Friday, Dec 31 - New Year's Eve) and the next available pick up would be for Monday, January 3. So why did William give me different wrong information? So she changed it back to me, taking the chance for delivery tomorrow.

Being that my packages are all Next-Day Air Savers, those packages are the ones being delivered on December 31. But I am 99% sure my packages won't be delivered. And if they aren't, whenever UPS does decide to deliver, I will just refuse the order and send the packages back to Victoria's Secrets and Amazon, being that they were not delivered when I needed them and therefore are of no use to me anymore.

I am so sick of UPS's horrible service and will avoid them as a delivery service at all costs. I will try and stick to FedEx, DHL, even USPS. And again, the local UPS facility at 10401 Foster Avenue, Brooklyn NY 11236 is absolutely horrible! I won't even attempt to speak to a supervisor at that location in the morning, as I was advised. I am sure the supervisor won't give a **** either about my packages.

I handed her my credit card, and she swiped it through the register. I told her that it seemed low to what I had researched online. I told her that the web estimated the cost to be around $18.00 with insurance. Kimberly ** said to me, "oh, you want insurance?, you should have told me before I rang it up". She then ran my credit card through the register again, and had me sign the credit card slip for $18.00. I asked her to void and credit back the $14.00 she had rung up in error.

She sneered and said "I'll take care of it". A few days later, we checked our credit card statement online, and saw that Kimberly ** had charged our credit card twice for the $14.00 amount, and once for the $18.00 (correct) charge. I took a copy of my card statement into the store, and was told that they had to make a copy of my statement, and send it to their accountant, and that he was out of town for the holidays. They said he would call me. I didn't get an "I'm sorry" or anything from them. Today, 10 days later, no phone call from the 'accountant', and no credit applied back to our credit card for the $28.00 Kimberly ** had overcharged us with.

I went back to the UPS Store, and was told that the accountant was still out of town, and that it would take 10 days or more after the accountant reviewed my statement, before I would be credited back for their error. This isn't the way a business operates, or at least any I've been to in the past. I want UPS Store owner Kimberly ** to apologize, and to immediately credit my card back for the $28.00 she overcharged me with, back on December 20th.

I have lost the TV which was valued at $2800 in replacement cost as well as my shipping fee (they delivered it damaged) and the insurance money that they are denying due to this "improper packaging" claim. I have pictures of the shipping carton and of the damaged one to show anyone. UPS should be sued (and I still may) not just for the damage, but also for the express lying that they are doing.

I tracked my packages online through their website at about 2pm today and according to their site, my packages had been delivered to my address at 11:47am with a signature from some random person that does not even live in my home or bear any of the names on my two packages. I called the UPS customer service # about 6 times so far today, they did request for me to call the shipper to start an investigation, blah blah blah. I did.

I asked to make a complaint to someone, they transferred me to a supervisor, she said she would call the UPS service center that delivered my packages to have them track down the driver and they would call me once they knew what happened. I waited for about 2 hours. Called back and spoke to another UPS employee who says, "Sorry, no one returned your call, your package was delivered to this address, blah blah blah" which was my own address, I've been at all day waiting for them and no one came. Basically, telling me the same thing. I've been hearing their employees say and reading for myself on their tracking site all day.

I spoke to another supervisor, same story. I had to get more aggressive on the phone with him and explain to him that the driver did not deliver to the right address! He delivered them into the hands of a thief (by circumstance) instead. It just seems as if they did not care or want to help and this is just not right. I purchased these items online with my own hard earned money and for UPS to be able to basically get away with their careless way of delivering (in my case not delivering) for retailers who pay them for their services, is just down right criminal.

Now, my children will not have gifts to open from us this Christmas, thanks to very selfish unionized UPS workers, yes all of them, not just the driver, who don't take their work seriously and consider what they are actually doing. Instead we will be showing pictures of the items that we ordered them online for Christmas but have to be "investigated by UPS" before we ever see them. UPS is practically stealing money from consumers who pay them to get the job done and get it done right!

My recipient refused the delivery due to the $98.78 as a Cash on Delivery. That was on 10/8 which is 2 days longer than what was paid for. Now, it gets lost in the Mississippi hub for 10 days. Then they find it and send it back to me without delivering to the recipient ever getting to do the repair. Worst part is I work for a U.S. customs broker and handle all the damage claims. I am all too aware of shipments not packed correctly or shift in transit, etcetera. I packed myself more than adequate packing materials.

In addition, I purchased a carton to ship via UPS from Staples. It also indicated to ship UPS via Staples. Imagine my surprise when they told me that claims were denied due to improper packaging. After reviewing the claim denial and UPS tariff, I wanted my money. How can they insure a shipment then deny coverage. Since I talked to a ton of CSR representatives to sort out the claim, they just kept denying. End result is I took down UPS for a judgment for $2,820.00. Idiots, I would have settled for the $1,000.00 in insurance and refund my shipping for $98.00. They tried to play hardball and I shoved the very tariff down their throats.

They attempted to hide behind. I will advise all clients to never use UPS whenever it comes up in conversation. Now let them pay for not only the damage but above and beyond. It turns out that the arbitrator had a claim problem with UPS. He kept asking UPS for a copy of pictures of the damage and tariff. Once I gave him the full tariff of 45 pages, he wasn't too happy. I highlighted the parts that were relevant. However, since the tariff contained very ambiguous language, it was used against them.

I checked with UPS tracking and I was told that it was delivered on December 2. My sister received an empty envelope from UPS. I called again today and was told by Julie that they had the box at the store. I went to the store today with a new shipping label. I asked, "You don't expect me to pay for this because it is your mistake." She took no responsibility and said it was my fault because I should have waited to make sure the label was attached. She was extremely rude, the owner Steve is also extremely rude. Sam, the young man working today, was pleasant. I will never use this store again and will notify corporate headquarters in Atlanta.

Spoke with several supervisors and no answer can be given as to what the problem is or when delivery will take place. We followed the truck driver on Monday, 12/20/2010 with our package 2 blocks from our home and never made it to our house for delivery. We are now being told that the driver went back to the station at 8pm and no one knows when we will get our delivery. I will never use UPS again and will tell any business I deal with to never use UPS and to use FedEx or USPS from this day forward and I guarantee this will happen. No one will ever deal with UPS that I do business with again.

That makes no sense because **** did their part. It was UPS who dropped the ball completely. I want to know these things: Who is the driver so I can speak to him? What AP number of name of person took my package? Whose signature? Why would the driver leave my package with a total stranger? Because of the driver’s incompetence, I never got my package I paid for 2-day shipping. **** has been much more helpful than UPS even though it's no fault of their own. I am sickened by UPS brushing me off and not knowing which neighbor of mine is a thief. This was a present to cheer up a friend who went through cancer treatment. I was empty handed when she came to visit. I refused to let this go until I find out who took my package. The only one who can resolve this is the company which caused the problem, UPS. Anything less is unacceptable.

So, it's okay if the camera, iPod or telephone packed in a mere cardboard box sits in the bushes and snow for hours or perhaps days. Blame the consumer for not being grateful. Ironically, Jennifer ** wouldn't place her defense of "throwing packages into the snow or bushes" in writing.

Companies using UPS should be cautious when shipping items. An item placed directly into snow will be exposed to a more extreme environment than one left on a porch. As I was at home when the driver attempted delivery, I was able to interact with him and video-recorded part of our interaction, on my property. It may be seen here: "http://**"

She mentioned something about insurance. We said we didn't want any insurance. She replied back saying that "it’s automatic of everything over $100". This did not make sense to us, seeing as we never said the cost of the items or that we wanted insurance on them. I then said they were not over $100 and they were in fact less of the cost of shipping which was $96.Another woman behind the counter said to us that insurance was "automatic" and that it was no charge to us. So at this being said, we figured the price was just for a shipping and boxing rate. We checked the chart we looked at the previous time we were there, and the cost still didn't add up.

I then asked the cashier what the red columns meant (assuming they were shipping costs such as the previous woman told us). The cashier replied back saying "Those red columns don't mean anything to you, they are not shipping costs.” So I asked "If they’re not shipping costs, what are they there for?” She ignored my question. My mother in law and I were furious. So we took the labels off, grabbed our boxes and left. Also the first time we were there, the same cashier who dealt with us was there giving a man a price of $40 on a small box. Less than a 6x6, and weighing less than 6 pounds.

My lane is short--maybe 30 yards. It did snow today--hardly a dusting. I once missed finding a package that UPS left in the middle of my car port (where I couldn't see it when I drove in, nor when I parked because it was under the car). I ended up buying a duplicate present for my friend. USPS provides better service by far.

A package left at the door or thrown into the snow (in a cardboard box) is for a no brainer. The driver confidently defends his training of placing items in the bushes and snow because the snow was not melting. A manager or supervisor (Sarah) from the Urbana, Illinois office somewhat defended this position stating that he should have placed the package in a plastic bag before putting into the snow and bushes.

I am highly disappointed that UPS allows this. Electronic items are not cheap and it's simply not right to place cardboard boxes containing electronics in the snow. UPS had let me down.

The bed frames arrived within two days on another shipment tracking number, however the headboard and footboard had not arrived in 10 days and I contacted the store and was informed that someone would contact me about the package. I was never able to track the package with the tracking number on my receipt **. I was later contacted that day and informed that the package was damaged and that it would be delivered to the address in Grand Rapids. I was informed that a claim was already in process and that I would need to provide receipts. I went to the store and hand delivered my receipts and was informed that the claim would be processed the next day by a female staffer.

I waited for a response and informed them again that this was a surprise and the circumstances why the headboard/footboard was sent. I was notified on the 26th day that the headboard/footboard had arrived back at the UPS Store #4045 in Atlanta, GA. I went into the store to view the damage. I encountered Julius **, the store manager who claimed that the damaged was due to poor packaging. I observed the box packaging and was astounded at how it looked in appearance. The headboard/footboard legs were exposed outside of the box and a large hole was pushed through in the middle of the box. This was a metal headboard/footboard which appeared to have been dragged due to grinding on the metal legs and scratches.

In addition, the box appeared to have been opened and resealed and strips for handling attached. I informed Mr. Julius ** that this was unacceptable and that it is obvious that UPS has no respect for other people personal belongings. Mr. ** defended his workers and stated that the box had poor packaging. I informed Julius that the box had never been opened, it was appropriately packaged and sealed and no damage to the box was observable on delivery to their store. He continued to defend his workers and be obnoxious stating that he added the extra taping due to the poor packaging. I informed him that the packaging was intact and secured and that the strips were added because they were not there when I brought in the package.

I also informed him that the package appeared as if it had been dropped off the truck and dragged due to the the damaged metal legs having deep scratches and grinding and that it is obvious that they picked up the box inappropriately causing the legs to protrude through the corners of the packaging. I was quickly informed by Julius that I did not know what I was talking about and that this problem was a result of poor packaging. I requested hi, name and contact information for UPS corporate office and he provided me with ** in which I contacted and they stated that I need to call ** Mail Box Ect. Customer Relations to make a complaint. I contacted them and was informed that the tracking number provided on my receipt was not showing up in their system.

The representative stated that my tracking number was ** and was not able to inform me why I had a receipt with an invalid number. This representative stated she would make contact with the store and contact me for clarification. She called back and was appropriate and polite; however she stated that they had all the information needed and that the claim would be processed after the adjuster reviewed the damage and contents of the box. She stated that it usually takes weeks for this to be resolved. I waited and contacted them again on November 22 and was informed that the adjuster had not completed the task.

I informed her that I was going to Grand Rapids on November 24 and would like my refund to purchase another headboard/footboard for this student. She informed me that this would not be rectified by this date and that she would speak back with the store. I called the store and was informed to contact them on November 30, reference the check. I waited and contacted them on December 7, in addition to leaving the representative a message. She returned my call and left me a message that UPS cut the store a check on December 2 and the #4045 store received it on December 7 in Atlanta, GA.

I contacted the store and I was informed that the check would be mailed to my residence. I received the refund for the cost of the headboard/footboard and shipment on December 14. It is obvious that they have no discern for customer service and respect for your personal belongings when you entrust them into their hands.

Every time it is the same story. Oh! Sorry, that wasn't your "normal" UPS driver. My normal driver must never, ever work. I will personally talk to the driver myself. They did it again? This is a security issue. We'll get them involved. Oh! It happened 4 days later. I'll personally talk to the driver. After the package was stolen and the replacement package was delivered on a workday and I wasn't home, the driver left a note. That was on a Friday. I called when I woke up Saturday to schedule a redelivery. The driver had already attempted to redeliver in the morning, but this time he just left a rude note (with the wrong tracking number) saying, "Not home again."

On the phone, UPS told me that they don't redeliver packages anymore, and if I don't get it the first time they try, I have to come pick it up myself. Meanwhile, Monday the UPS driver came back and threw it on my doorstep! This was the redelivery of the stolen package! After it happening yet again today, I have decided to no longer do business with vendors who use only UPS. Period. I was threatened by a vendor I've done business with for almost 10 years that they would no longer send packages to my home. Because of my long history with them, and amount of money I've spent, they decided to continue. However, if anything else is taken (and it's only a matter of time until it happens) they will discontinue doing business with me.

If I ran my business in this fashion I would be long out of business. Today I was told that the investigation was closing. They cannot locate my shipment in their "system"; at the same time they are admitting that no calls were made to any of the UPS hubs it would have passed through. I am a small business owner who desperately needed this merchandise to sell. This is a significant loss of revenue.

That money has all been used to cover bills and pay the UPS for shipping and cannot be re-collected. It was used because it was understood the machine was in the good hands of UPS and, lest it fall into 'bad' hands, it was insured. My wife and I sacrificed this machine (its sale) to help us recover from our personal bankruptcy due to a loss of income from a disability and the medical bills that went along with that. There is a zero possibility that we can re-pay any of that money back.

The now damaged machine should re-arrive in Harrisburg in one week, but from what I read in your complaint forum UPS will never honor their own insurance policies and they routinely determine that every damaged shipment is due to improper packaging (without any oversight services of an independent inspector). They simply refuse to pay for their carelessness! This comes right down to them accepting a fee for a service. According to the complaints Consumer Affairs has already received, UPS has established an historical record proving they have no intention on delivering on that service policy. We the people need the strong arm of the Consumer Affairs Office to put the UPS company in their place by 'covering' the bogus insurance policies they've been selling to consumers.

I feel this can only be a Consumer Affairs Office class action suit issue. Individual consumers could never be expected to have the resources to force the largest, world-wide shipping company to force them to do the right thing. Please check your own site. There are 22 pages of these types of complaints. This is not an isolated occurrence; rather, it is an unstated company policy to defraud the consumer. Without this damage reimbursement money there can be no Christmas for us. And I'm sure I speak for the person who stands to lose her $2,000 deposit for purchasing this now damaged equipment to fill her dire production needs. What will I be able to do with a brand new, but now smashed machine, and nothing left to sell? Please help us all.

We, a small business, are exiting a personal bankruptcy, and were forced to sell our only item of value to another small business. That other small business needed a second machine to stay in business and handle their increased workload. The deposit money they paid has been used to pay bills and debts; there is no way to recover any of it because UPS badly damaged the carefully packaged and marked machine. UPS traditionally defrauds shippers of their insurance monies by their policy of declaring the package to be improperly packaged. In this case, two UPS store employees helped my daughter and I package it on their own store showroom floor; we used their advice, their box and their shipping materials! Small businesses cannot recover from this kind of abuses done by a very large, irresponsible and untouchable big business.

For reasons I don't understand, Scan Ca was the party who had to file a claim and now is considered the Shipper. Funny, I thought I was the one who shipped the package. And because I am not the shipper, UPS will not speak to me regarding my claim, not will Scan Ca give me the time of day, and I'm not worth their time. So, now I'm in the dark, and out my original slides. Take my advice: one, do not send original anything via UPS. My original slides are lost for good, I regret doing business with either parties. The monetary value cannot be recovered, the items were priceless.

UPS is opening accounts with no exposure to them because they have a back-up plan for collections, you, the unsuspecting shipper. And that is exactly what happened to Lucky Bucky clothing. We had a customer, Theresa *** of Kenterri Stables in Canada who instructed us to bill shipping to her UPS account. When she apparently didn't pay 5 of her UPS bills, months later, we started getting her charges on our account. We were allowed to continue to bill to her delinquent account over a 5 month period. Kenterri's total reversed charges are around $1000 including late fees. We pleaded our case with UPS Corporate asking that these questionable charges be credited and as a good faith effort Lucky Bucky would utilize UPS as its primary shipper.

Dale ********, UPS SSR Supervisor of the UPS Mid South District offered to credit half of the Kenterri Stables charges if we would pay the other half of Kenterri Stables charges. Guess UPS only felt 50% responsible? We declined the offer and said we would take our dispute to UPS CEO, Scott ***** only to have Dale ****** withdraw his offer. Our request for fairness with the CEO ended up back in Dale ********'s office with no additional consideration except with the demand to pay Kenterri Stables' UPS bills by the 23rd of November, 2010 or the Lucky Bucky account will be turned over for collections. Mr. ***** referred us to the page 158 of the UPS Service Guide which states the responsibility of payment by the shipper if the consignee defaults. This warning is not on the create a shipment page when selecting bill the receiver. Lucky Bucky Clothing's Story is UPS extended credit to Theresa ***, Lucky Bucky did not.

UPS allowed Lucky Bucky to continue to bill to Theresa Sanford's account when she was apparently not paying her UPS bills. UPS failed to warn Lucky Bucky on their online Create a Shipment website page that shippers are liable for 3rd party charges.

UPS was not very forthright in making a 50% credit offer to Lucky Bucky then withdrawing it when LBC wanted to go up the UPS Corporate Chain of Command for further consideration and the complaint ended up back in Mr. *****'s office again anyway.

Lucky Bucky made a good faith effort to use UPS as its primary shipping vendor. Lucky Bucky Clothing operates under the philosophy of Treat People as You Would Be Treated. Every one of our customers is important and we always want them to feel they are respected and treated fairly. The UPS attitude to Lucky Bucky is pay Theresa ********'s UPS bills by the 23rd of November, 2010 or be turned over for collections. Lucky Bucky hopes as a result of this dispute UPS will make their third party billing policy more transparent for Businesses using the UPS shipping website. If we had been informed or warned at the time of creating a shipment online and choosing bill the receiver, we would not have billed to Theresa *******'s UPS account. Lucky Bucky didn't extend her credit to begin with, UPS did. How many businesses in America can simply bill you if another company defaults on their account?

Good business is when both parties understand the policies and agree to do business in a fair and ethical manner. It is such a shame to see UPS, a business that started off small, grow to be the largest shipping company in America, and then seemingly quit caring about small business, especially a long-time (30 years) user of the service. Let us know how you feel about this unfair business practice and how many of you knew it even existed. Please pass this story on to help others.

When I received the package, the box was mangled and completely taped up. Ironic since it has a team lift sticker on it saying item in box is heavy weighing 73 lbs and 'fragile' written on every surface of it. The head was only wrapped in 2 pieces of bubble wrap, 1 big bubble sheet and 1 small bubble. The box was half-filled with packaging peanuts. After removing the head from box, the bubble wrap was completely banged and smashed up to the point I couldn't even turn it on because the switches were busted out of it to the point I can see the insides of the head through where the switches were supposed to be mounted. The head also had handles used to lift it, which one was pressed all the up to the face plate, which was bowing out from the rest of the unit from it being crushed in shipping.

I never opened up the heads enclosure to see internal damage to the other components and tubes. We have $1500 insurance on it, but it's going to be a month before I get the money which isn't enough compensation for my inconvenience since I was to use the amplifier for recordings and live performances, which I had to cancel thus costing me so far $500 this past week, not to mention the 3 weeks I still will not have my refund for. I cant buy a substitute head because I have no more money, and I sold my old head to help pay for this one which I was supposed to get in perfect condition. I have before and after pictures so in case they say they aren't at fault or try to pull a fast one on me. ** UPS!

They couldn't even give us a two hour window during which the delivery might be made! When we finally gave up (we actually wanted to see something of Chicago outside the apt!) we were told that we would only have one hour to pick up the package, between 8 and 9:15 at night! How can any business survive with such disastrous customer service policies!

They said contradictory thing like, they don't offer tracking insurance on postal, and said I didn't pay for any so its lost! The post office said, this was shady of UPS store to take my box and represent as shipping themselves and then to give away with no record of it! What should of happened was if not able to ship it. Should of told me and I would have left with box and taken to proper place and no problem would have occurred!

They refuse to help in anyway! I have receipt and proof of value! I have written mail and email and either ignored or just claimed they did. What I asked them, and try to say, they did me favor by giving to postal worker for me? I tried Better Business Bureau, but the UPS store got by, by saying it was common practice to do that or that I was at fault! I sent 4 boxes and only one was sent parcel post, if I wanted that or even knew what that meant I would have sent all that way wouldn't I?

It's very complicated and frustrating. Been fighting since September 2, 2009! I'm disabled and can't go into rationalization with them. This is the third major problem I had with in a few months between August and December. First was, they shook and dropped my box in front of me and when arrived was broken items. No way to get refund as box was thousand miles away and they require to see it! Third was charged three times value of item to ship, because I asked how to box an odd large item. Told me just to bring in, they would take care of it, so they charged me 2xlabor, 2x materials and extra charge, said, was hassle to ship. I could of done what he did which was to tape two boxes together, but did not tell me over phone so he could get extra money.

She calls, they tell her they will be delivering the packet on Monday. So then the charge me another $32.10 for this packet. Telling me that the dimensions were wrong which made the weight more and also charged me for adding the apt#. I could have sent her that money for another pair of boots rather than paying UPS all of this money without my consent. I am totally disgusted. I will never use there service again. It is a big rip off.

The local office called later and stated that the driver made a delivery attempt, but we were closed. A fabricated lie! We were there the whole time, and the door was unlocked! Then the local rep asked if I wanted to pick the package up. I stated that was unsatisfactory, but if that was my only choice of getting the package then OK. She said the package was there. When I arrived, the package was not there! It was some other items that didn't get delivered to us. She didn't even bother to check the tracking #. I then had to wait another half hour for the truck to return to the depot. I finally accepted the package @ 6:30 pm. We missed our deadline for installing the equipment. It was replacement for failed hardware. I had to spend my day off at work to complete the installation before business resumed on Monday. I expect a refund for the expedited freight charges. We'll see if that happens.

So I call once a day and I'm giving this bold face lie, they've started an investigation. I asked for specifics which they don't have any comments. They'll wait for five days and say their investigation is over and they're unaware of what happened to package. Someone is really enjoying my razor thin monitor.

I have been advised by Chesterfield County Police that our alley is private property and they cannot intercede on our behalf. I am also going to report this to UPS corporate and the local BBB. This is a safety concern for me and my employees.

On 5 Nov 2010, I received a bill for a service I did not ask for. I called your customer service and explained the above. The woman I spoke to went to talk to her supervisor. The result was I was supposed to contact Novasam and get them to take care of the bill. I explained that I do not have the slightest clue how to get a hold of Novasam. Then I asked why I should do your job for you. I did not tell UPS to pick the item up nor did I tell them to ship it anywhere. So I cannot be held responsible for a problem created by UPS with Novasam's help.

The woman said, "Those are the rules." To which I responded, "I am not doing your job for you." I eventually asked to talk to her supervisor and she stated that she had just spoken to her supervisor. I asked again to speak with her supervisor. She said, "Goodbye, Mr. ***," and hung up on me. I would like as many people as possible to know how I was treated and hopefully for all of them to e-mail UPS and ask why. Thank you.

Then, I get an e-mail intended to be sent to the shipper (containing apparently confidential info) and it said the package was confirmed by a rep in Illinois. I called this rep and he knew all about the package, down to the weight and dimensions, without me even telling him. He asked my name and when he realized I wasn't the shipper, he suddenly went blank and told me to forward him the email and contact my shipper again. I'm on my second re-opening of the "investigation" for this package. And I intend to give the same exact guy **** everyday until I am either compensated or my package arrives safely at my door. I'm going to request FedEx/USPS from now on.

They told me that they would probably not receive the package for three extra business days. I sent them the tracking number and the guaranteed date to reassure them. They asked me to send my shipment (a short film on DVD they needed for a grant application) by ftp instead, just in case UPS did not deliver.

It is four days since I sent the package and UPS has still not delivered it. I contacted the office to ask for a refund and the man I dealt with sent a request for a refund for me. I heard from him half an hour later and he said that I was not eligible for a refund due to weather adversity in the region and that was the end of the story. I contacted the UPS head office and they could not issue me a refund either. The manager I dealt with on the phone said that she did have the ability to process refunds but would not do so in my case. My issue is that to me, it looks as if my shipment arriving there within the 24 hour period was most likely an impossibility and I payed almost $40.00.

I also spent money using the daytime minutes on my phone to call the UPS head office. As I was placed on hold and repeatedly transferred, the duration of my phone call was one hour and ten minutes.

I shipped an item to Linclon, NE in Sept. It was triple bubble wrapped but UPS managed to smash the box hard enough to ram a 5/16" steel shaft through the box and bend it . The claims man that came to look at the box and item was "semi-indignant" to my customer , and made him mad enough that he became enraged with me as well. He had complimented me on the great way I packed the fuel injection. UPS upset him, and then denied any responsibility stating, "It was not packed to UPS Standards." I have subsequently learned that UPS has an almost a robotic response to all claims with an automatic "Not packed to UPS standards" answer.

After speaking to two people at UPS, I can describe them as cold and disinterested in helping. I insured it for $1000.00 and I have never asked for a claim to be paid in the past, but this one was almost destroyed! My customer demanded his money back and advised me that he would never use UPS again if any way possible! After being shoved around by UPS, I have since directed my business to USPS and FedEx . UPS has become sloppy, and disinterested since the recession has caused them to lay off lots of good people in exchange for a bunch of part-time rookies. My friend who works for UPS said he knows of plenty of examples of boxed falling 15 ft. from conveyers and workers kicking them around like footballs.

In short, UPS used to be the pinnacle of success to be envied by the industry, but in my opinion now, they are money grubbing, running scared, and I will not use them unless I have to in the future.

We shipped 3 boxes of large lamps and shades to a customer, 2 of the 3 boxes arrived just fine. The 3rd box was crushed from the top and the lamp fittings (socket and vase cap) were mangled. We could replace these as the large pottery base seems to be okay, but we can't get UPS to ship it back and they are denying on the basis of inadequate packing.

The declared value (valued at $1,200) will not begin to cover the replacement of this item. The item was picked up for inspection and the roof was shipped back to the store that packed and shipped it. UPS has denied the claim and has refused to pay for the damage.

The 2 people I've dealt with (Terry **, customer relations manager at corporate in Atlanta, and Mike **, Hillsboro, Oregon center manager) are rude and nasty and very unprofessional. It's like dealing with a little kid mouthing off to her mommy. It's unbelievable!

They're saying, I even threatened the driver with a gun! Not true. I'm a vegetarian, animal rights activist and anti-gun activist. To say I would threaten anyone with gunfire is a joke of epic proportions. I did say that if he attacked me again I have the right to defend myself. I do. How is that statement threatening anyone with gunfire?

The very antagonistic and rude Terry ** even told me that security said there was a 2nd driver that had a problem with me. Well, security just knocked on my door to deliver a package and pick up another one and she told me that, that's not true. They never said there was a 2nd driver. Terry ** has been an aggressive nut job from the beginning of this fiasco. Is she too, friends with the original driver?

This feels like collusion to commit a felony to me. Harassment, denial of paid for delivery, soon denial of medication needed to save my life! I already have one local news crew interested in the story. Do I really have to go that far? I'm telling you, they are abusing me something fierce. And out of fear for their jobs, they're attacking me and blaming the victim.

When I got upset on the phone, the second to last person I spoke with hung up on me. The tracking number is **. This box has been sitting in Madrid for about a week now, which means that the expedited fee that my parents paid was wasted. No one can tell me anything beyond yet another document or piece of information that customs needs, like "Oh, we need your number," "Oh, we need your school registration," "Oh, we need [insert nonsense].” I'm beyond frustrated and very ** off. Can someone help me?

I will definitely not ship from them again and wonder if shipping from UPS is secure. I am not looking for money as the final proof is not there (just listed as clear glass and silverware, no details) but I want you to know how disappointed I am with your service.

I was livid. I phoned UPS and demanded my package be delivered to me. By now they mysteriously had the correct address as they did when I spoke to the first representative. They told me that the driver is at 144 Montague St. delivering packages if I wanted to run after him and get it. This address is a 15-minute fast walk from where I was but I said okay. I told her it would take me about 15 minutes and she said he would wait.

When I got to Montague St., I stood by the truck waiting for the driver to come back. My cell phone rings. "We're sorry ma'am, the package has never been with the driver. It is in our warehouse in Mayspeth." I was dumbfounded. Why these people don't know what they're doing is beyond me. She said, "If you want to come get it, you can get here by 8:00 pm." I asked her if she was looking at the package. I also asked if it was two packages and she said, "No, this is the only tracking number you gave me." I tried to explain that on the system it showed two boxes with the order. She assured me, "No, it was only one box."

So, since I live in NYC and don't have a car, I took two trains, a bus, walked about a mile and waited in line for over 20 minutes but I got my package. As I was leaving the UPS warehouse and waiting for the bus that would take me to my two trains for the ride home (3 hours round trip), I decided to take the mat out of the box and put it in the mat sak for easier carrying. Oh, wait though. There is no mat sak!

I paid for the mat and mat sak package and only got a mat. I wrote the seller immediately. I have no more fight in me. It is the incompetence that is always shown with UPS and the bad luck of Online Fitness. The Online Fitness guy is always kind but that is starting not to mean anything to me.

I filed a claim with UPS because their computer system still says there were two packages! I also filed a claim with the seller. I hope to get my mat sak next week once they figure it out. But, from now on I will order directly from Manduka. I'm a yoga teacher and will order a lot, and I will insist they send it any way but not UPS.

When I received the returned package, there was, in fact, no discernable damage to the packing but there were items missing. There was no way for me to determine what the supposed damage--if any--was. UPS had taken it upon itself to determine that. In fact, I have no way of determining if there was any damage done at all. The items involved was artwork of relatively small value. The point of my complaint is that unless the UPS employees involved were experts, they would have had no way of deciding whether or not something was irreparable. And even if they did have this expertise, I did not assign them the right to make those decisions on my behalf.

The receiver refused to accept the package and had UPS return it to the sender which was me. But I never heard a word from UPS. They received the damaged package on Sept. 9 and it has been sitting there until tonight. Today, I received a phone call from my art buyer asking where the art was and when I would return it! I was baffled by the call, I found out it had arrived in a damaged state!

So I dug out my UPS receipt, tracked the package and found it had been sitting at the sending location since Sept. 9! A person named Ken signed for it and never contacted me! I went there in person and retrieved the artwork. The manager told me the damage claim had been denied! He handed me a letter from a company called Crawford & Company out of Fort Worth, Texas who handle their insurance claims. A (Ms/Mr? ) Leslea ** claims I did not package it well and it needed a minimum of 2 inches of packing material between the art and the walls of the container which it clearly had! The package almost bulged with packing material. When I went to see the damage tonight, I did not see all the packing material I had used. This claim denial from Crawford & Company is outrageous and criminal, and UPS is playing a cynical game with consumers well aware the insurance they collect from consumers is a total fraudulent scam!

All they need to do is let the driver for this area know he needs to stop by my house. They said they could not do that without a tracking number. I asked them to just come, pick up the package. They said if they did that, they would have to bill me. I suggested to the supervisor that they schedule a pickup and "comp." it, or give it to me as a gift since I am working so hard to try to get them do their job correctly. The supervisor said she could not do that. I asked to speak to her supervisor. She said she would have to have that person call me back.

The damage seems to occur independently of how the items are packaged. Also, there is no recourse path for the average citizen that ships with them. The customer service process is very circular and difficult to navigate. It is impossible to reach anyone who can answer questions, take accountability or anyone who has any authority to remedy the problem. The answer to every concern is always a "process" that the consumer must go through, most of the time, in vain. The answer is a "hoop" that you must jump through in order to get resolution. They are really just trying to set up obstacles in hope that you will just get tired and drop your issue.

They seldom resolve any issues and use UPS store retail franchise owners as an obstacle to problem resolution. The franchise owners don't want to work with you either. I seriously suggest stopping shipping because USPS is just as bad and UPS cannot get the job done well on a consistent basis. This will put me out of business because I cannot get the ordered merchandise shipped out without damage consistently.

When UPS was notified of this, I was advised 'security' would contact me. I filed claims on Saturday, September 4, 2010. I had waited because I was told by UPS security that they would file the claims, they didn't. UPS can't locate my boxes. I am continuously made to feel this is my fault, it isn't. UPS lost my boxes.

About 15 days later, I receive a text that my next bill would be $256.88. My wife called the 1-800 number and they said "not to worry, you will not be charged that", and that my online transaction has not been applied to my account. About 15 days later, we get our credit card statement and they charged our credit card $256.88. When I called the 1-800 number, they said they do not see my payment of $142.44, and that they can not tell me why, or provide me with detail of why I was charged $256.88, and that I had to go to my local Cricket store.

My local cricket store could not help me with this problem and gave me 2-3 numbers to call, which all led back to the original 1-800 number.Turned out that they charged my credit card again for my first month of service for each phone, and continued to tell me they do not show my first month's payment that was paid up front. Keep in mind that cricket does not let you activate a phone without paying for the first month. If cricket does not activate your phone without the first month up front, how is it that I have service without paying my first month of service? I had the hardest time explaining this to them, to the point they said that my bank charged the $256.88 in error, and not them. The 1-800 customer service people hung up on me several times, and gave me the run around. I am still fighting it.

Others have also complained about fraudulent charges, even after the service is disconnected, and they canceled the auto pay. If this happened to you. I would advise you to change your credit card account, and get a new credit card number.

When the laptop was received at the repair facility, they noticed a crack on the screen and quoted US$200 to fix. I reported the issue to the UPS franchise where I shipped it from. The franchise told me that I have to report that to UPS as they cannot process any claim. I then contacted UPS and filed a claim. UPS told me that they would pick up the Laptop and investigate the damage. I contacted UPS a week after the Laptop was picked up UPS. I was told that I am supposed to contact the franchise from where it was shipped from, since the claim should be initiated by the franchise. When I told them that I initiated the claim process, the agent I talked to said, probably they thought me as the person representing the franchise. I told them clearly that I am an individual filing myself for the damage.

Then I visited the franchise to check on the status. The owner of the franchise said, he received the laptop but didn't understand why it was shipped to him and as there was no information from UPS. Then I explained to him the history and he promised me to initiate the claim process. It's been a month since the claim was filed. I am told that they claim was denied stating the packaging was not good enough. The claim was re-submitted by the franchise and denied again. It's been two months since I shipped the laptop first. I haven't got a penny out of UPS. I couldn't use my computer which I bought to do some freelance work. I have lost two months of warranty period already with my laptop sitting idly with UPS.

So far its been direct financial damage, indirect financial damage and a lot of frustration with UPS driving me from pillar to post. I have shipped many packages before with FedEx, UPS and USPS. I have insured the packages most of the times. This is the first time I am filing a claim for a genuine fault of UPS and it is getting rejected. I completely disagree with UPS that the packaging was the issue. Even if it was an issue, then why did they offer me the Insurance? Shouldn't they say, they cannot insure it since the package doesn't meet the required standard or so?

So, it looks like they don't care about anything when you pay them money as insurance premium. But everything is an issue if you report any damage. It seems I have been wasting thousands of dollars so far on insuring my packages during shipments throughout my life. It is unbelievable that such a multi-billion dollar company acting so cheap on a couple of hundred dollar claim and treat its customer like a dirt. Did anyone take on these kinds of arrogant corporate on unfair business practices? I want to take the fight to UPS and make them take notice that even common person has strength and courage to fight them.

I called UPS and the CSR told me I had written the address as "1130". I told him I was looking at the copy of the shipping order and it said "1131". He said there would be an $11 "intercept fee" and promised to call back and, of course, never did. That night, I called UPS again and was told by the CSR that the UPS Store, not me, was the shipper.

I got a supervisor on the line and she said that she called the depot and asked them to put a "Saturday Delivery" tag on the package. She said there was a "40% chance", that would do any good. Never again, UPS, never again.

Because I didn't see the damage right away, the dog escaped through the broken fence. Luckily nothing happened to the dog. The repairs cost me half a day and nearly $30 dollars - all because this delivery man was too hurried to walk around. Just to be clear, the front gate is clearly visible to anyone approaching from the side of the house. Any reasonable person approaching the side gate would see that it is wired shut, and noticing the front gate, would walk around.

We have had dozens of packages delivered by UPS and FedEx. Pizza delivery men, census workers, visitors, solicitors, etc. all seem to find the front gate with no difficulty. I'm convinced that this delivery man, probably running late on his route, decided to bulldoze through our gate rather than take the 30 seconds to walk around.

I insured the box for $1000. Also, I advised her that I had lined the box with a plastic table cloth in case the box got wet. When I returned home, I opened the box and was shocked to find the plastic cloth in a ball in the corner of the box. The box was only packed with balls of kraft paper. No bubble wrap and no foam. The platter was broken and all over the box. The inside of the box looked as if a hurricane had hit it. "One" shoe was missing and a Red Sox Memorabilia lighter.

I have been calling UPS many many times. I have spoken to over 14 people. UPS actually sent an investigator to my home (Mark **) to take pictures of the inside and outside of the box, and the broken crystal platter. He advised that I would receive a claim form in one week. I have not. I received a letter from Crawford & Company advising that my claim was turned down because I incorrectly packed the box. Did I not tell 14 people and Mark ** that I did not pack the box? I received a phone call from a representative of Crawford (Stephany) who advised that Crawford never received any correspondence from Mark ** or any photos!

The letter from Crawford was signed by Grace **, though Stephany informed me that Ms. ** only sends out these "form" letters and has nothing to do with the case. Stephany advises that she is going to "try" to contact Mark **. It is doubtful that I will ever hear from her again! Stephany advises that she doesn't care who I complain to! This maze of poor UPS customer service is their policy and procedure on how to cheat their customers. No one seems to know their job description and no one cares. To be missing one shoe is puzzling and furthermore, there are broken pieces of the platter that could not even be found in the box. This is unacceptable. I researched UPS complaints and found pages upon pages of complaints. I think this could be a great major lawsuit. What consumer attorney would take this on?

We had no idea the box had been left until Sat. morning when we found the dogs chewing on some of the product from inside the box. Then we had to go on the hunt to even find it. I called UPS 800# to report the damaged items and to complain on the driver. Initially, I simply wanted an apology from the driver and the opportunity (thinking it was a new driver) to explain what to do if we weren't home at time of delivery.

Well, the driver called me but didn't apologize. Instead, Kim (driver) proceeded to rudely and loudly fuss at me for having complained about her. There was no apology. She was so rude that after a while I simply hung up. I didn't slam the phone down, just put it in its cradle. Since Kim had been to the property several times before and had always known what to do with the boxes we were surprised at her aggression and her irresponsible delivery. She had told me she left a note but not on the door, on the fence.

We eventually found the "note." It's a blank form torn from a sticky pad. Usually drivers put the time of delivery and where the package has been left. Kim wrote nothing on the blank form. So now, I have had several calls trying to resolve the situation. We don't want that one driver coming to our property because we don't have any trust in her ability to handle our packages with care.

UPS has offered us this solution: if you don't want that particular driver, you will have to pick your packages up at the nearest UPS service center. It happens to be 40 miles away! In the process of all these phone calls I've learned the following:

4. UPS doesn't care about the customer.

I feel held hostage by a driver who obviously feels she can do anything she wants and get away with it. I was told by Jonathon that he'd spoken with her and it wouldn't happen again - but how can I trust that when she's been working for UPS for some years. She already knew their rules and requirements and even what to do with boxes at our property when we're not home. On top of that, when she did do wrong, she felt obliged to be ugly to me instead of apologetic.

It is sad when a company such as UPS has no clue about customer service and so little control of a bad delivery employee. My businesses will suffer because of this driver and the UPS rep seemed to simply shrug. The attitude is, "If our driver is bad, too bad, there's nothing you can really do about it and you're stuck with whomever we send your way." I for one will do my best never to ship with UPS again! The box split open, my dogs pulled out some of the product and destroyed it. It is not so much the dollar value as it is the lack of satisfactory response from the driver and from UPS. The actual product is being replaced by the seller.

After no one contacted me, I followed up today, only to be told that an investigation was already held, and local UPS drivers came by on 08/23/10 to follow up on the report which is true. They seemed very rushed even though I wanted to explain my concerns, and had me sign documentation that I did not receive the packages which conflicts with the information above! Customer Service told me that they would have the Packaging Center in Sylmar contact me within the hour. I received a call for a Richard, of which I said, wrong number, and called back to UPS customer service after an hour since no one had called. I was told that someone tried to call, but records shows the recipient's name as a Richard which is another error in question. Customer Service apologized and said they would make the attempt again with my correct name.

The Packaging Center in Sylmar finally contacted me today, and told me that again I was misinformed yesterday, they do not have my package, and that I need to file a police report to close the case! I do not feel the packages were ever delivered. There has been no statement provided from the driver with regards to how he got 2 large packages of that size to the specific location noted (front door), and there is no realistic possibility for them (or anyone else who may have stolen the packages) to have done so without disturbing the flower beds which were blocking my front door. My truck was also parked directly in front of the door which would have made any maneuverability difficult for anyone to manage packages of that size.

So due to all the inconstant information I have been given, and the fact the driver did not give me the option to sign a release notification allowing them to leave these packages on my doorstep at a later date, I am led to believe that the driver or the Sylmar Packaging Center is responsible for the loss (or theft) of my packages.

Therefore, I do not feel comfortable filing a police report stating that I received the packages but they were stolen, because there has been no proof provided to me that they were delivered, and they have still not been received.

I will have to continue this investigation further with the authorities to find out my options. Your assistance would be greatly appreciated.

What kind of employees does this company have, breaking a 2X4. My God, what thugs. I do not wish any recovery, this was a piece of love for my granddaughter and they treated it like trash. I will never use UPS again and will campaign for their demise.

We are getting the run around by UPS. The left top section of the clock has a good size piece broken out. At this time, we have no idea if the clock works are damaged. The clock is still in original packing box.

Well, somehow UPS managed to say that the package was damaged and did an inspection, in which said that my packaging was inadequate, and refuses to pay for the damages! Now the log end table is so thick and durable that you could throw the thing down your driveway and still not break it. It would get some dents and scratches, but not break! So all I could figure is that UPS deliberately damaged the product so they can send it back, in which they think I will resend it, hence paying them $68 to ship it again! So they are trying to scam me out of another shipping fee, then also I would be out the $275 for the table I would have to rebuild!

I have gotten a hold of a news crew in Bosie Idaho, and they asked if I would go in front of the camera with this, I agreed, so if there is anybody with the same trouble, I am claiming that UPS has gone scandalous! if you want to go public and file a class action against UPS let me know! We will get something going. UPS can't keep getting away with ripping people off this way! I lost $275 log end table, and the $68 shipping cost. I would have lost my customer but was able to talk to him and he is just as mad at UPS as I am!

It is now Monday, he has taken the day off, his boss is scrambling to help me and my box sits in a building less than five miles from it's destination. Of course, the explanation is that it might have fallen into a "black hole" and that there might not be anything anyone can do. I will arrive this evening in Phoenix, but unfortunately, it will be too late. I will go to this facility in the morning, but I think my appearance will not help the problem.

I will be putting on a business presentation and will be without my literature to support my presentation. This is very disappointing. My next issue will be trying to get a credit back for the lost shipment.

The man who delivered the goods virtually threw the boxes into my apartment and instead of reassuring thuds, I heard unfamiliar jingle-jangles as the boxes hit the hardwood floor. It sounded like church bells in my apartment but I knew even then that my breakables were indeed broken. The delivery guy at the Vancouver end joked with us: "I tell people, look at our logo and think 'Use Purolator, Stupid!" He may have been just right. For those thinking of using UPS in the USA, Do not!

Hoping against hope we prayed maybe one carton would be salvaged but only to receive more of the same. As if it wasn't hard enough to lose our mother, now we lose the visible attachments that remind us of the home we grew up in and the memories of our childhood. How can this happen? Not just one carton but everything? No amount of insurance could replace the value of those cartons. Although this is added grief to our loss, we will cling to the mental images, memories carved in our hearts forever. An appointment was scheduled today for an inspector to come to see the damaged cartons. He never showed. I hope that someone gets there soon as my sister cannot bear to look at the content of ruble staring her in the face!

We called UPS to complain, and a mediator called Mr. **. The mediator was told that Mr. ** had advised my husband that the packaging wasn't correct at the time he brought the MonaVie in. This was absolutely not true. My husband handed the package over to an employee (not Mr. **), and the only question asked was whether the shipment contained alcohol. Mr. ** never suggested that he could file a dispute on our behalf and told us that if we called customer service, we would basically get nowhere.

My questions are: If MonaVie ships all its product in the same boxes via UPS, how can we be told that the claim is denied due to "improper packaging"? How could UPS have paid us for damage to one package, but not to an identical second package? How could Mr. ** say that my husband was spoken to about packaging when my husband never laid eyes upon Mr. **? How could Mr. ** refuse to file a dispute with UPS upon our request? We wish to pursue this injustice in any way possible.

After an hour of checking, we figured out (me and my apartment manager) that the new UPS man had left a wrong package (an address 10 miles away) in place of mine. I called UPS and they casually say an investigation has to be initiated by the shipper (who don't operate on weekends). After some pleading, angry words and escalation, they told me someone will call me before 10 AM on Monday.

Now Monday comes (I'm leaving on Tuesday, 5 AM), I waited till 12 PM and still no call. I called them, and again, somebody says the shipper has to initiate an investigation. Again, the whole cycle and the specialist told me the package will be delivered that day.

I rushed home by 5 PM, checked my leasing office and no package. Again, I called UPS and they told me they couldn't leave my package because it needs a signature. I asked them if I can pick it up somewhere. He said, "Let me check if you have that option available to you.” Then he came back and said someone will call me and let me know when I can pick it up. It's been 2 hours now, still no call. And the most disturbing part is if they had given me the phone number to the local UPS center (where they hold the packages), this whole problem will be solved. They seem to have no respect or remorse for their mistake. But they say a million sorry. UPS has been the worst service I have ever used. I hope to God and wish Amazon and my rental company uses FedEx.