United Parcel Service - UPS Reviews

After a perfect business relationship for over 13+ years and a ups.com account with shipments sent out weekly, out of the blue, UPS canceled my account. After 4 phone calls, I finally found out why. It seems that my credit card needed to be updated and I had a 32-day outstanding bill for $10.21. Not only did I not receive an invoice for this bill, but I was not contacted either. After all these years of perfect service, this is the thanks I get. Now I have to jump through hoops to get my account reinstated. What a joke! I missed over 5 deliveries and had very upset customers and will most likely lose some if not all of those customers.

A good customer shipped a package to us. It was a deposit that UPS lost. Needless to say, our customer is very upset. UPS has not been of any help and kept telling us it could take up to 3 days to resolve. However, they do keep apologizing. Today I was told it could take up to 8 days. I received conflicting stories by every UPS employee I have talked with in the last 3 business days. We could lose a very good and profitable customer. There is also going to be economic damage to our customer and many other people.

I took an antique drop-leaf table to the local UPS shop, had them wrap and package the table and ship it to a family member in Maryland (also fully insured with UPS) in late June 2009. When the shipment arrived, the shipping carton was intact but the table itself was badly damaged (split wood, pieces broken off, etc.). We have not been able to determine how the table was damaged in shipment.

I shipped a $2000 flat screen TV in its original manufacturer unopened packaging. UPS accepted it and also accepted to insure it. I got a shattered TV and now UPS claims packaging was insufficient. Why did they take it and insure it anyways if it was not sufficient? What a scam.

I was to receive a package to my address above on July 28, 2009. I did not receive it. I called Verizon and they said that it had been delivered and signed by someone named Victoria. I do not know of anyone named Victoria. Verizon has my address, but UPS delivered it to a residence not known to me or Verizon. I tried to get a contact number for UPS so that I could speak to a person and not the automated services - to no avail. My concern is that this will happen again and that I will not be able to contact UPS directly about this problem or any that might arise. Thank you.

I shipped two 24 x 24 aluminum signs to my customer in Lisle, Illinois on July 6, 2009. Expected delivery is on July 9, 2009. My customer refused the package immediately as it was damaged. She called me to advice. UPS are supposed to advise me it was refused. They did not. On the tracking record, I found out that UPS discarded the contents! To date, they have not contacted me. What right do they have to discard my contents? I shipped out two more panels on July 14. To date (July 22), they still have not arrived. What's going on? UPS denied my claim for the first shipments saying they were not packed correctly. I ship signs out regularly and have never heard so much nonsense in my life!

On Monday, July 13, I bought a brand new 52" LCD screen from an electronic store in Brooklyn NY. Minutes later, I went to the nearest UPS location to ship the TV to my residence in GA. It cost me $168 to ship the TV and it got there by Wednesday. I was at the home in GA on Wednesday when the TV showed up. It was in my garage. The outer box was a complete mess. When I opened the box, the styrofoam packaging was in pieces and the TV had marks on the screen. I powered up the TV. That was when I realized the screen was damaged. Over 90% of the screen was black. Obviously, this wasn’t the condition I shipped the TV in. I called UPS and they sent their truck out to pick up the TV to be inspected at their location. I then filed a claim, which was subsequently denied. It came as no surprise given the fact the driver that picked up the TV told me UPS never pay on any claim.

They delivered the package to the wrong address. Luckily, the people lived only a block away and returned it to me five days later unopened. These UPS driver/delivery guys should learn to read because they just decided to drop it off anywhere because of local construction being done on my street. I believe I should receive full compensation because of the calls made and anguish over what my children were going to wear on their feet this winter.

The iMac 20" desktop computer was brought into the store in the original package box for shipping. Package was delivered and received as stated on July 10, 2009. Upon delivery, box was noted to be damaged. Item was inspected and cracked monitor was noted. Item was tested and showed damage to monitor. Claims procedure was carried out via UPS website. Damage to the computer monitor renders unit difficult to use. Item was insured with UPS prior to delivery for $500 USD. Actual value is $1199 USD when bought.

I went on UPS’ website to track my package that was delivered from T-Mobile and it stated that the package was delivered on July 3, 2009 and left at the front door. But when I arrived home, there was no package. This is the fourth time that this has occurred to me. My Ab Lounger that I had delivered to me in 2008 went missing for a week and then just appeared in front of my door with no notice that it was found and being delivered. My UTZ chips package was never found and had to be re-shipped to a different address. Everyone in my apartment complex has complained about the service received from UPS, but nothing has been done. The drivers do not leave info notices on the door regarding when a delivery was made or when a re-delivery will occur. I am truly frustrated with UPS and afraid when a vendor ships my items via UPS. The Landover site needs to be investigated for in-house theft because I do believe that this occurs.

I mailed two packages that weighed 43lb and 46lbs. The one that is missing is the drain machine that cost $1074.00. It was sent to Medley, FL from Arlington, TX. But it stopped in Jacksonville, FL and in Jacksonville, it was lost. The package was not insured. One box was delivered, but the other box, the one with the machine in it, was empty. And UPS will not pay for the machine, only $100.00.

We ordered a party dress on May 12, 2009 from BarriePace website. It was charged and shipped on May 13, 2009 with UPS 2ND Day Delivery Service. On May 15, we called BarriePace and UPS; and both stated it would arrive on May 22. The web tracking system also showed "Estimate Delivery date: May 22." I got the item on May 22 with a slight package damage. We can't do anything since on May 23, we have to go abroad.

I have had an ongoing problem with the UPS store in Rolla, MO. I shipped a box and insured it for $1000 in 12/2008. There were antiques in the box. When I received it, the box was crushed around the items. One of which was broken in 4 pieces. This item is a metal statue wrapped in approximately 5 inches of bubble wrap. The bubble wrap was also smashed flat. The owner and manager of the store ** was present and witnessed my wrapping and packing of the box before I shipped it. The company required me to provide pictures and an estimate for a similar item. I emailed this several times to both the UPS main location and also the local Rolla location.

I ordered a TV from Home Shopping Network. When returning home, a note was left on the door stating, "TV left in car," but nothing else. I could not find a TV or in what car it was left in. So I was told to call HSN and make a claim. HSN told me I had to order another TV to make a claim. I asked why if we do not know what happened to the first one, but I agreed to do so. I also asked to have a required signature, but they stated that UPS would charge more for this service!

I was expecting a transit visa from the UK Consulate in Chicago, Illinois. When I got the envelope that they sent me via UPS, it was opened. My passport and my green card were missing. Every other document that I sent to them was in the envelope but these two. Someone, I don’t know who took them. They seem not to care about it. I filed claim on June 11/09, the day when I got the envelope. They told me to wait 7 days to do an internal investigation. Nobody contacted me during those days to tell me anything. I called them and they told that they were not going to discuss anything with me only with the UK Consulate because it was a privacy matter. I'm traveling on September 13/09 and I need my documents.

I sent a letter, a two-day delivery from Texas to Illinois. Delivery i by 10am. Three days later, it was still in Texas. Five days later, it was in transit, not delivered. It cost over $12. A single US postage stamp would have been faster. This is the last time I ever UPS anything!

This is a complaint against a young man at the UPS store in Mc Hennery. It took this young man 40 minutes to wait on customers and a few of us got mad and went someplace else because I'm new in this area. I couldn't mention that there is a hair salon a few doors down that was waiting for him as well. He took this long and left the store unattended while him and his girlfriend argued. I'm sorry I'm a firm believer that customers come first and I won’t be returning to that store. I think personally UPS lost a lot of its customers that day. You may want to do something about this before you lose more of your customers.

I sold a rare Beatles album on eBay. I packed it well in bubble wrap inside a cardboard mailer and sent it to a customer in North Carolina. It was refused by my customer because it had obviously been folded in half and the record was rattling around, smashed to pieces. I was assured that my claim would be paid. After several weeks, I received a letter saying my claim was denied because of insufficient packaging. What's the sense of buying insurance if they can just deny it whenever they want?

I bought a Mac laptop from Club Mac. They use UPS (unfortunately) to deliver it. I received a call last Thursday from an automated UPS voice system that stated that between 8AM and 7PM that same day, the delivery would be made to my home. I rescheduled my day to accommodate UPS, in order to be home to sign for the package. Early in the evening, I checked the tracking number online and it stated that it was going to be delivered the following day. I was upset and called UPS. They transferred me to their Roswell, GA delivery depot. I was put on hold while they checked for my package, which I decided to pick up at this location. I was on hold for over 20 minutes and when no one came back on the line, I drove over to their building.

I packaged a $2,000 electronic synthesizer, took it to Staples where it was inspected and shipped via UPS to my son in California. I "insured" the package. When it arrived, it was horribly damaged. I figured that was no problem because it was insured. The insurance was denied due to "insufficient packaging.” The packaging was not insufficient, and it had been inspected prior to insuring and shipping. In addition, in order to "inspect" the damage, they shipped it again - back to Laconia, NH! I have a horribly, possibly irreparably damaged keyboard, which I have to go pick up at exactly the same place I mailed it from. And not only are they not making good on the insurance, they won't even refund my money for shipping (it's now back where it started!) or insurance that they didn't pay off on!

On 3-18-09, a UPS freight semi-tractor trailer rig ripped the siding off my house by snagging a wire going across the road. He never stopped. Witnesses told him to leave a note, but he just drove off. UPS now has denied my claim for the damage. The siding is cracked and peeled back to where rain gets in the outside wall causing more damage the longer it stays that way. This could result in having to reside my entire house at about $8,000 loss to me. I will now be suing UPS which will cost me a lot.

I shipped a wall sculpture at The UPS Store in La Grange, KY on February 25, 2009. The item was undamaged and in good condition when I took it to them for shipment to my home in Virginia. I paid $90.50 for shipping, handling and insurance on my sculpture. When it arrived in Virginia, I found my $822.50 sculpture had been totally destroyed. I contacted Ms. Sherry **, the owner of the store for resolution to this matter. After many weeks of visits and phone calls to her, she finally got an approval to pay my claim. She told me to produce a statement indicating what I had paid for the item and I did. She told me that I would have a check within two weeks.

I ordered two living room chairs, which were scheduled for delivery to my residence via UPS. On 3/10/09, the initial attempt for delivery was made; however, no one was at the residence at the time. After the initial attempt, no further attempts were made, so I called the 800 UPS number to check the status of the order on 3/18/09. I was advised the order had been placed on hold for pickup at the local center. I vehemently denied making this request as the chairs are large and I have no means of adequately transporting the chairs, thus the need for delivery to the residence.

My place of work has used UPS for years and we recently realized that we've been paying for packages that aren't delivered on time. On their invoices, they don't state when the package was delivered, only when it went out. We've had important docs and checks lost several times and they seem to not care. Something else they don't tell you is you have 15 days from date of delivery to dispute items not delivered on time. Track all the packages on your recent bill and see if they were delivered on time. Most likely, most of them weren't.

UPS damaged my shipment and refused to pay. Why did I pay for insurance? They are scammers from hell with terrible company policy. Never again. I truly hate them.

Every time I get on the freebies.com, they say it’s commercial property. It’s a mobile home park, can you please fix it? Thank you. My computer sends the message all the time that it cannot be shipped. The UPS truck comes every day in this park.

Who is the client and who is the provider of services? In our day and time, a lot of people are at work when UPS tries to deliver. Why does the company not instaure Saturday delivery? I actually had to run after the delivery truck with my car to get my package, that is after UPS left a computer on my door step (when I was not home) the day before! A company that refuses to take into account his clients' needs may just disappear eventually. Aren't we all supposed to accept change? I had to run to get my package before it was sent back and I paid for the service? I just wanted to let someone know.

UPS claimed to deliver my 12-lb box on 3/06/09. I even received a call from the person over the driver's. He said the package is coming and the driver is just running late. Today is 4/2/09 and that package never came. They will only communicate with the sender, after a tracer has been put out on the missing package. They investigated - not sure what that means. Glad the sender had it insured. It was an expensive gift for my son's birthday. I was very upset and I truly feel the driver stole it, but that's my assumption.

I brought packages in to ship to my house in New York. The man asked what was in the boxes. I told him, "A vase and table well packed." He said, okay, printed the labels and shipped them. They were in heavy boxes I bought at a storage place and clearly marked fragile, this side up. When they arrived, my UPS driver would not give me the box. He said it sounds broken. The next day, UPS called and said they examined the parcel and said it was improperly packed so they were not responsible. They explained to me how a vase placed in a comforter and a blanket put inside the legs of a table is not considered well packed. They said it needed 2"of bubble wrap for me to be able to put in a claim. The man never asked how we packed it. He just said, "Is it well packed?" He lifted it and said, "Good."

I have used UPS for not even a month and my customers keep receiving broken items...In the past, DHL was my shipper for many years, not one broken item in all that time. My beef is with this last package sent out after the holidays, a pedestal stand that was placed inside a box with a crate that held the item, so the stand wouldn't become unbalanced, placed rounds and rounds of Large Bubble Wrap around the stand.

A customer gave us the wrong address to ship to and we were billed for an address correction and so was the customer - we both ended up paying it. And UPS will not refund the money. Nice that they can double dip our accounts like that. How many thousands of people have they done this to?

Twice in the last 3 months UPS has drastically mishandled shipments. First they misdelivered a package even after I called to insure they had the correct address. When they failed to deliver properly I asked that the package be held at the central distribution center and I would come pick it up myself. When I went to get the package I was told that they failed to take the package off the truck and to come back at 8 pm (15 minutes before they close), when the driver (and the shipment) would return for the night. I did so, only to discover that the driver wouldn't be back until 8:45, and was made to wait even longer until the truck arrived. For the second package that was mishandled, I ordered flowers - and was charged for overnight delivery to insure that they arrived fresh - only to see via tracking information that the package was improperly sorted and therefore misdelivered. It arrived 3 days late, NOT fresh, and no refund or compensation were offered.

I have had the last three packages delivered to my front gate. I live 3/4's of a mile back in the woods. I cannot see my front gate or my second gate to my home. I have not authorized any package to be left tied to my front gate. I am disabled and do not go out of my house very often so the package may hang there for days. It can be stolen if the wrong people go by my front gate and I do not know that it is there. This last package says to leave the package on my front door. I didn't request that but my front gate is not my front door.

Item was sent out on Dec. 18th for 2nd day delivery and finally I went to tracking on computer and it said that they attempted 2 times in 1 day to deliver the item and that I had moved. Number one why come back twice if I HAD moved which I never had. I have been here for 12 years and had stayed at home all day for 2 days waiting for the delivery. Finally I called the local UPS and some lady told me she just did not have time to help me and would call me back within a half hour or 45 minutes. Well needless to say no return call. I called back and got a nice man that said he thought he knew where the package might be and would call right back which he did. He had retrieved the package from being sent back to the sender area.

I paid $200 to have boxes shipped to VA... next day air.. to arrive Saturday.. My UPS station said LATE IN THE DAY DELIVERY.... I did not require signature... It was important for these boxes to get to VA for they were needy supplies going to a family in Argentina that needed shoes and clothing.. school supplies for their 2 boys... A church person was going to take them for us.... leaving the country on 5th early early flight. UPS made attempt to deliver at 11AM!!!! and NOON!!!!! People work. When I called to complain..... Mr. **.. could care less... That is my feeling with UPS they care less about the customer.......... They said too bad.. We only try once.... That's the problem of your local UPS office promising you a delivery time late in the day. Oh well. That's the attitude... When I asked for the supervisor's name.... I was told, "I AM NOT GIVING YOU A NAME!!!!!" Hello... This is the UNITED STATES! Now two boys in Argentina have no shoes... school supplies or the very basics of what they needed.... How can UPS be so UNCARING?

I ordered a package online. Unfortunately the online merchant only offered UPS to ship the product. The package was supposed to be delivered 12/31/08. Instead of it being delivered to my home address, the package was scanned and delivered to an address in a different part of the state. I live in NYC, NY. The package was delivered to Bronx, NY. After I called about my package, I was lied to numerous times by UPS supervisors and telephone representatives about the location and delivery of my package. I was then given a delivery of 1/2/09. I tracked the package from 10 am-7:30 pm, made numerous phone calls and still never received my package. I have been lied to numerous times by supervisors and phone reps. It's disgusting and disappointing. I now have to wait the weekend to receive my package and I doubt it will arrive.

Okay, I had inventory for my business set to be delivered 12/22. Storm hits. No delivery. 12/24, UPS tracking says adverse weather, package will resume movement when weather permits. Okay, I can understand that. FedEx, however, opens on Xmas for folks to pick up their packages. I call UPS every day from 12/22 until today, 12/31, and no one, not one person can tell me where the package is, other than in Portland, and NO, I CAN'T pick it up. Friday, weather clears, post office is delivering to my house. No sign of UPS. Find out, they didn't deliver 12/26, why catch up? Weekend, 12/27 and 28th, why not use those days to catch up? Nope, no deliveries. More phone calls, more emails, more trips to the depot. Nothing, not one person at UPS can help me. Everyone says, "Sorry, can't help."

Based on UPS' internet site and phone system, was expecting a package for delivery of items on 12/31/08, for a child traveling out of town. Called to re-check the delivery status and website still reads the package is to be delivered on 12/31/08, but the phone system says 01/02/09. They said it was not to really be delivered until 01/02/09. Based on the site it was picked up from shipper. My issue is I relied in good faith on their internet and phone systems, but it turns out they were wrong and do not update properly, and they feel no responsibility or accountability for not having accurate information.

I ordered merchandise from Cabel's on 12/22/08 to be shipped second day air. Upon checking with the UPS tracking number provided I discovered the proposed delivery date was 12/26 which is obviously past the 2 days. I said well ok - perhaps the shipper did not make the cutoff time and there would not be delivery on Christmas day. The 26th arrives and I again check the tracking information to find the package has been in Portland OR since 12/23 but still no delivery on the 26th. I call UPS and am told it will not be delivered until the 29th at the earliest and most probably on the 30th. I explain that is unacceptable and since that is obviously past the 2nd day air I paid for I will need to be refunded the difference between regular charges and 2nd day air charges whoever I spoke to snickered and said that won't happen. So I requested to speak to a supervisor or the complaint department - all of a sudden I discovered that she had hung up on me. I would strongly recommend everyone stop using UPS until such time as they straighten out their system. Is there a government agency such as the ICC that one can file complaints with?

Package was mailed on the morning of the 15th and was needed on the 16th. Did not get package until too late on the 17th. UPS overnight air service only takes 3 days. Package did not leave the Summerville store until more than 24 hours after my wife mailed on overnight service. So, the package was still in Summerville, SC when it was scheduled to be in Oklahoma City, OK. Great service but I don't think I will use them again.

I ordered a table and when it arrived both ends of the box were ripped open. They left it when I wasn't at home and propped it up against the door so the damage wasn't apparent. I wasted my time by filing a claim. They wanted me to pay to send it back. I said that I shouldn't pay because I wasn't the one who damaged it. The company that shipped it also wanted me to pay for shipping. I understood that I would not get reimbursed and the original shipping cost was about $40! When I called UPS all I got was a run around. I ended up getting my money back since I had paid by Paypal - but I still don't have a table. If you file a damage claim with UPS you will likely never hear from them. I sent three emails and none were answered.

I sent a Certificate that was given to my uncle by the King of Laos. It is very dear to him and he wanted me to digitally archive it for him. I purchased the proper packaging from Uline and sent it UPS with a big message on it DO NOT BEND. It came back bent in 2 places with a sticker saying that the shipping label was missing/illegible and to return to sender. The sticker was placed over the UPS shipping label that we print off everyday in our office. I spoke to a UPS rep and they gave me the runaround and numerous apologies and said that there was nothing they could do because their computer said that the shipping label was the reason for the return.

On July 14th,2008 I sold a one of a knid rare Model car on E-Bay for $2676.26 and it was packed and shipped by store # 5104 on july 25th,2008 with the cost of shipping and insurance $135.93 ($2700.00 of insurance).The Model arrived in N.J. 3 days later severly damaged.

I am very frustrated with the UPS. I expected 3 packages, all of them with valuable clothing items. All three of them claimed to be delivered by UPS, but never showed up. Worst of all, my 80 y.o. mother-in-law was at the house on the days of alleged delivery (two days in the row), but UPS truck never stopped by. When we talked to local UPS office, they rely on driver's words, who claims delivery. What if driver himself is stealing? Why honest citizens have no rights?

I sent my toshiba note book for within a month of purchase. ups said that they left my notebook on the front porch. i never recieved my notebook. i filed a police report as they requested yet there still is no response as to what they are going to do.

United Parcel service after almost 35 years of service to our company has finally failed and we have decided to move on with another delivery carrier. after 6 days of call we found our package had not moved from los angeles to our client and they have refused to return it so we can get it to our client, a construciton company with a deadline, for our sign products.

Brought a Saeco professional Espresso machine to UPS Store for packaging and shipping via UPS. Was pack incorrectly and severe damaged. Insured item for $2500.00 and have had to summit estimates on repairing the machine that UPS was negligent in shipping. UPS will not pay for replacement of machine. I sold this machine through EBAY and they requested a copy of the sale invoice. UPS will not communicate with me due to UPS Store was the shipper. The shipper (UPS Store) states they can do nothing but wait on UPS. This machine is for sale on EBAY for $2595.00. It has a retail of $5500.00 from the Saeco Company.

The most incompetent of all delivery agencies, even worse then the USPS. Insane and irrational delivery policies. Couldnt get my home delivery for 3 days even though I explicitly stated that I want my package left with a neighbor. Then when I was told that the package was available for pickup at the local UPS hub, and I schlepped for two hours on the bus to a very out of the way area to get my package, when I got there they couldnt find my package even though the quality computer system they have said it was there.

I oredered a part from Sears for my washing machine, and paid twice the value for the part for overnight shipping, as the laundry was piling up and the kids were running out of clean clothes to wear to school. Next day, no package when I came home from work. When I checked the tracking, I found they UPS had mis-routed the package to a town 50 miles away and it was on its way back to teh local terminal. On the second day i checked the tracking again, and this time UPS had mis-routed the package to another town 100 miles away!

At about 3:35pm, on Friday, September 5, 2008I was driving down 183rd Street between Hillside Avenue and 89th Street or Avenue in Jamaica, when a UPS truck blocked the flow of traffic. I got out of my car and said to the driver, I have to go pick up my granddaughter. He bellowed, I don't care nothin' 'bout your grandduaghter. Look you got plenty of room to get through here. I said no I don't.

I sent a package through this UPS store on a Saturday. I wasn't informed that the package will not be going out untiL Monday EVENING and that it will be sitting at their facility with NO CAMERA surveillance. So anyway, I track my package, it gets to the recipient on Wednesday (shipped within the same state so it got there reasonably). The recipient informed me that the package was not what I had sent out, and the packaging looked like it was tampered with.

I am home when UPS drops off an obviously damaged package. The driver drops the package at the door and drives off before I can get outside. The product is an electronic player which is being returned following repair. It is still during the day and UPS will not send someone out and being a Friday they advise that they cannot have someone get back to be regarding the package inspection till the following week at some unknown time. There is no one I can talk with according to the customer service person and they can only relay the message to some department which will generate some process to have a person they cannot identify try to contact me sometime in the next 5 business days.