United Parcel Service - UPS Reviews

The UPS driver in my area 60543 is the worst mail delivery person I have had in 43 years. They are the most careless of all the mail delivery companies by far. It is probably just the driver because I don't really remember them being this bad before. A few months ago, my wife witnessed the driver rolling a $1100 speaker cab end to end down the ramp of her truck. Then she left it in the driveway in front of the garage. She happened to leave it in front of my wife's car and she had to move it with my dolly causing her to be late for work.

UPS has totally disappointed me, and I will never use your shipping services again. I shipped a package to my mother from Gaithersburg, MD to Charleston, SC on Mon, 12/17/12. It was to arrive on 12/19. It did not arrive. I contacted UPS through the tracking # and learned that the apt # information I provided to the store clerk was apparently not on the shipping label. I called UPS on 12/26 to give them the correct apartment number, and they still got it wrong. In addition, I filled out the Exception Change online with all the correct information, as well, along with my phone number and my Mother's phones. The gift meant for Christmas was to be delivered after the Apt. correction on 12/27. It was not delivered because, once again, the person who was taking the information made an apt # mistake. I think there is a big difference between 03 (zero) and D3. I have done everything that I was supposed to do from filling out the Shipping form correctly with all the right information to making calls to be sure the improper information was corrected. I paid $14 to ship a package that didn't even weigh a pound. I'll use FedEx from now on even though their office is out of my way.

I moved from Canada to Dallas, Texas. I sold all of my furniture and gave away a lot of my things. I took two bags with me on the plane but needed to ship most of my things through Purolator which uses UPS in the States. Purolator did their job correctly and the two bags passed customs. It was passed on to UPS and reached Mesquite, Texas. Then both bags were scanned saying they arrived at the Dallas depot. The one smaller bag arrived in at my home a couple days later. The second one showed it arrived at the Dallas depot then was in transit via Dallas, TX depot. From there, I waited a couple days then called UPS to find out where my bag is. They said they would transfer my call to someone who would know more info. I was transferred to a voicemail. I called again, same story. I called a third time. I finally spoke to someone. They said they would start an investigation to find my bag. They started this investigation and then a few days later, they left a voicemail on my phone asking if I received my bag yet. I tried calling back.

I was supposed to receive 5 packages today via UPS. Two were left on the doorstep and the other three continued to show "out for delivery." I just looked at 9 pm. It's the same status but delivery date changed to Monday. One of the packages is 2nd day air. This is obviously a mistake. I should not have to wait until Monday. This is the second time our driver has done this. He has also delivered to another house instead of ours. No one from UPS wants to take responsibility. It is unbelievably disappointing when one pays for premium service and gets nothing.

I had a custom made dress made for my daughter for a ceremony at church. The dressmaker had a few issues which caused her to send it out the Thursday before the ceremony. She sent it Next Day Air and was reassured that it would be to me by Friday. I checked status of it in the afternoon because the UPS man came to my apartments but didn't come to my unit. According to the online status, there was an exception and it was still at the originating city. When I called them, I first was told, "Oh well," to find a new dress if it is that important. The rep did state that it was their fault that they lost my package on Thursday (that was the exception).

On Tuesday, December 18, I visited the UPS Store at The Rim in San Antonio to ship out several frames, accompanied by other items. Specific frames were supposed to be delivered to three different individuals. The UPS representative was made aware of this. The names were also on the frames and billboards, and matched those of the intended recipients. Upon delivery, recipients received the wrong frames and one did not receive the additional item at all. After calling the store to determine how the problem could be rectified, I was told that the only thing they could do was have us bring all the items back in for re-delivery at our expense. It is frustrating and disappointing that UPS, previously known as a reputable and dependable organization, handled this situation so poorly. We will avoid using any UPS store in the future.

UPS made a mistake during their sorting process and as a result, delayed the delivery of medical supplies for my chemotherapy treatment for cancer (package sat at their sorting facility for 3 days). This treatment was supposed to save my hair and without this treatment, I will lose my hair. I called UPS and spoke with several different people including a supervisor. None of whom were apologetic or offered any solutions or mitigation options. Their response has been "There is nothing we can do" despite the fact that the package is in transit within just a few hours drive from my home (same state shipment). I told them I need the package by tomorrow early morning at the latest and they told me they can't do that. No explanation why. They told me they cannot expedite it and cannot guarantee that it will arrive even by tomorrow morning. No willingness to help or fix a life changing mistake they made.

I placed an order with 2 companies that use UPS. The packages were delivered on the right day, just to the wrong apartment & building. When I called UPS to advise, I was basically called a liar. I was told the package was on the porch. I told the rep that I'd been home all day & no one knocked nor were there any packages on my porch. The rep referred me back to the company I ordered from, who then gave me a refund due to the item I ordered being sold out. Ugh. I'm so upset. I can't believe UPS is off the hook like that. Just terrible. I still haven't received the packages.

I just experienced a very rude UPS employee at my door. Right when I opened the door, the employee then rolled his eyes. I asked, "Is there a problem?" since that's not the reaction that I was expecting. He said, "I thought you weren't home and I'm new, so..." I said, "Okay, did I need to sign something?" He said, "Yeah, but if you didn't answer the door, I could have left it here." I then said, "Well, you can leave the package." He huffed and had me sign. He was extremely rude. No one with an attitude like that deserves to be working with customers!

I do not recommend using UPS if you are delivering to a Manhattan location. They notify you with a large time window, during which they will come, and only deliver on weekdays during hours when most people are at work. I had a package delivered to me three days in a row, during the same time period each day. Since I was at work at that time, no one was home to let the deliveryman in. It would have been fine if they had attempted to vary the delivery hours each day. After having failed to deliver my package at same time slot twice in a row, I would think they would at least try a different time the third day. But they did not, which I consider poor customer service. It would be a different case if the time slots were more precise, but I cannot take off work for the three and a half hour time slot they notify you with to make sure that I am home to let them in. Again, this review is Manhattan specific. I do not recommend using UPS in a Manhattan location. However, I cannot comment on their service in other locations.

My company ships over 1,000 packages per month. UPS by far has the highest damage rate on packages. On top of that, they do not pay claims as they always state items are not properly wrapped (what is insurance for?). I use USPS, FedEx, and other freight companies and do not have the same problems. It is time to drop UPS. They are quite proud on how few of claims they pay out and how their system is able to bill and collect as many extra charges as possible.

I asked my niece to send me a care package as I live and work in Saudi Arabia. I have been here a long time so I know what things are not allowed. I bought $700 worth of things on Amazon and had the items sent to her in SC. She then put everything in one box and sent it to me. This was the 14 of November. It is now the 8th of December and still I have not received the box. I have been told I needed to send the receipts, so I did. I was told I needed to send the contents list, so I did.

I am an eBay Trading Assistant. I ship every day and I used to use the UPS store a lot. The people in the store were always lecturing me on how things needed to be packed. So when I sold a print with a glassed in frame, I had UPS pack it. They packed it and went ahead and shipped it without asking me if I wanted insurance (but that doesn't really matter, because they don't pay anyway). The item arrived in smithereens. I got nothing. My client was out $400. I was out the $175 packing fee. The buyer lost $400. UPS is not to be trusted. Find another way!

I shipped a trophy that was brand new from Orlando to Colorado and then back again. On its return trip, it was completely destroyed in transit. I have sent numerous letters and tried to work out a resolution with UPS. They simply ignore and stonewall you endlessly as the little guy out there and it is an endless runaround. They took the trophy back and then said they won't pay anything. The trophy was about $165 and shipping was $23.55. I want a refund for the entire $188.55 and a return of my broken trophy. This has been going on with them since July. They have no interest in trying to address it amicably based on their actions so far or inaction should I say.

I chose to sign up for My Choice because I order a lot from HSN and other sites. I am supposed to be notified when something is about to be delivered. I went to the UPS site and clicked on that I will pick my items up. I was waiting for a $1,200 watch that was shipped and asked if it was delivered to UPS. They said no. Well it did come in. The driver left it at my door and was subsequently stolen. Shop NBC sent me out a replacement watch and a second watch for my brother for Christmas. They left an info notice on my door without writing down who sent it. I also, at the same time, was receiving emails from them that mail had arrived and I chose to pick it up. I came home from work and found a final notice on my door. I decided to find out why because I picked up what was emailed to me from UPS.

I sent a new Old Stock engine block in the factory box and cradle to a customer in California. This thing is 20+ years old and has been moved and transported many times. It originally came from Japan, for Pete's sake. We banded it to the pallet, as well as added expanded cardboard, bubble wrap, and paper packaging material and put several fragile stickers on the outside of the carton. Sure enough, when it got there, it was smashed. They say they are not responsible because we didn't use foam for a packing material and refuse to pay any damage. The people at UPS say your package has to withstand a 3-foot drop. Does everyone who ship UPS know this? What package that weighs 130 lbs. will take a 3-foot drop? Now I have a two-thousand-dollar pile of junk.

I ordered an iPad through the Apple store. The package required a signature and arrived on Monday when we work and nobody is at home. I went on UPS tracking online service and requested a delivery on Wednesday after 5:00pm. The package arrived on Wednesday between 10:30 and 2:00, so another notice was left. I called the UPS 1800 number and changed the delivery address to my work. I was told that the package will arrive at my work on Friday. On Thursday, a third and final notice appeared on my house door. I called UPS on Friday to find out that there is no record of my conversation with UPS on Wednesday and I have to go and pick up the parcel. I tried to file a complaint with UPS but this can only be done by the agent I was talking to. She put me on hold and after 20 minutes and no response, I gave up.

UPS laziness - I purchased some items from Amazon and received a text message notifying me that the packages were delivered to my doorstep. I was at my residence at the time of the delivery and checked the front porch only to find there were no packages. I recalled seeing the UPS truck drive by since I had the door open and could see through the storm door. I went to check the mail only to find my packages in the middle of my driveway for the world to see and pick up if they wanted to. Thank goodness, Amazon is a proactive company because they sent me a text message telling me that the packages were delivered. It's ridiculous just how lazy someone is to not walk to the porch and just drop them off.

UPS sucks. I made several purchases online for my family and have received several large checks from my job. The only time I have issues receiving anything is when it's sent through UPS. The first time I had an issue, I was waiting on a check for over $2,000. I was tracking this package online and it said they delivered my check, but I was at home and no one had come to my door. I called UPS and the agent told me the driver put in the notes and left it in my balcony. So, I checked my balcony and nothing! I checked the surrounding areas to see if it blew off and nothing.

I tracked my packages that were shipped through UPS. Tracking shows packages were delivered and left on the front porch. The only flaw is that we have security cameras all over the property and at no point in time did a UPS vehicle or driver enter the ranch! I contacted UPS and explained this and even offered to forward the security info, but they wouldn't hear of it. I was told to contact Amazon (whom by the way was awesome) and Amazon would have to ask them to track the package. In saying that unless the packages have some kind of homing device, what good is that going to do? I wish Amazon would negotiate with another shipping company. I feel they are on the losing end with UPS! Hopefully I won't have to deal with UPS anytime soon but can't say too many good things about Amazon.

I ordered a camera lens from a company in Chicago on Monday for Tuesday morning delivery by noon by UPS priority overnight. I needed the lens by 10:00 am on Wednesday for an important photo shoot at a Museum in Dubuque, Iowa. The lens did not arrive on Tuesday so I tracked the package and called UPS. I spoke with a CS Agent named Zack and explained my situation. According to Zack, the package had been missorted and sent to another location due to a mix-up with the zip code. I told Zack I needed the lens early the next morning and would gladly pick it up at the sorting warehouse the next morning. He said he would watch the package and as soon as it arrived at the sorting house, he would contact me.

I purchased a Bosch Greenstar NG boiler worth $4,000.00 and the item was shipped to be delivered on 11/27/12, only to find out from my wife that the accessories were the only thing delivered. The 125 pounds boiler was nowhere to be located, despite UPS claiming it was delivered. I promptly contacted the sender to initiate an investigation as requested by UPS support. It has been 3 weeks and counting without heat since Sandy. And to be deprived of basic heat by criminals who work at UPS, I have therefore contacted the United States postal inspectors to initiate an investigation as well as my bank. I intend on pursuing with my district prosecutor.

I had 5 packages picked up so that I could move them to my new home. I used the UPS stick on labels. Four packages showed up at my house. The last one valued at $600 never did because apparently the sticker fell off. However, I still had my home address taped to the box. It made it across the country to a UPS location 20 minutes from my house. The status was out for delivery for over a month. I reported it lost and they never tried to resolve it.

UPS is the worst. How can you damage an amplifier packaged in foam cushion and cardboard. I will never ship through them again. I paid $100 with insurance for an item that weighed 76 pounds and they won’t even refund me my money for shipping. If they don’t package it, it’s called underpacked. Scam artist, I hope they go out of business one day; sorry **.

I ordered checks through Walmartchecks.com and had them sent overnight delivery. They were supposed to be delivered by the 19th, which was yesterday. When 7pm rolled around and I still had not seen a delivery person, I contacted Wal-Mart for the tracking info. They told me that the checks were marked as delivered on Friday the 16th at 9:38 in the morning. I immediately called UPS to find out what was going on. I was at home all day on Friday and nothing was delivered by UPS.

My item was damaged by UPS. It was dropped off wet and the box was damaged. UPS noted that the box was damaged but refused to take care of the problem.

I received the second delivery notification on 11/13. I filled out the back to leave parcel, and taped to outside screen door. On Thursday, I returned from work, found notification # ** on the entrance floor that the package was returned to Lyncare. The message I had taped the previous day was still taped to the door. Driver never even looked at my taped message.

I made a purchased from AT&T by phone from Puerto Rico to send to an address in Pennsylvania, where I was going to fly on November 8. On that day, I was supposed to receive the phones to the address in Pennsylvania. Some inconveniences happened that I did not fly that day, I had to change the flying day for Nov. 13. UPS was to ship on Nov. 8 and it did not ship. I called on Saturday to UPS to cancel and to send it back to AT&T. They said they can't do anything because they did not make the first attempt. I contacted AT&T for the cancellation of the purchase. A supervisor contacted UPS and they said they contacted UPS to cancel and return to AT&T. She said that they are going to send the packages back to AT&T.

I ordered an upgrade smartphone online, as no retailers in my area had the phone in stock. I will not name the retailer as I don't have any issues with them other than they chose such an inept shipping company. Delivery attempt #1 was at 12:16PM and required an adult signature. Well as I have a job, I was at the said job at 12:16PM and thus unable to be here to sign for package. I contacted UPS and was told I could drive to the distribution center or pay to have the delivery rescheduled. I (not very patient admittedly) explained that since I didn't have time to be at home to sign for package, I also didn't have time to drive to the distribution center which was over an hour away (and reading other posts, I'm not sure it would even be there or be able to be located if I did make it there).

They are running a scam! I pre-ordered an iPad mini and received notification that it would be delivered today. But yesterday, I decided to track the package. The status said on Wednesday (11/7/12), "The receiver requested a hold for a future delivery date. UPS will attempt delivery on date requested." The tracking status was updated at 4:45 pm when my husband was sitting right at home and no one came to our door. We never requested to hold the package for future delivery. I immediately called UPS customer service asking who decided to have the package held because we never did. He said there wasn't any information as to who requested it. We didn't even get a notification on our door. The customer service representative said the package was scheduled to go out on Thursday, 11/8/12 (the same day I called). But it didn't go out for delivery, and he didn't know why. I requested to just pick it up at the Landover UPS on Friday. He said, "I can come in anytime between 8am to 7pm to pick it up."

My iPhone got stolen on Monday, 11/05/12. Immediately, I filed a claim with PhoneClaim.com/Verizon. Note I have been paying insurance on both iPhones for almost 2 years. For replacement, I was charged a $199.00 fee which I paid immediately using my credit card. All this by Monday morning after my phone got stolen. The phone should have been delivered by UPS by Tuesday, 11/06/12, until the latest 7pm. The phone never arrived. When I called to find out what happened, I had to hear the shocking news that the apartment number was missing on my address and therefore the truck driver couldn't deliver my package. Fine; I asked them kindly to add my apartment number. The agent affirmed me that the phone would be delivered by Wednesday, 11/07/12.

I am just experiencing the same ** answer you have received. I sent consumer electronics through UPS. I paid the additional insurance as you did. The package arrived about a week late (it went to New Jersey in the hurricane). To make a long story short, the unit is sealed from the factory but the inside had a lot of water inside it, most likely moisture accumulation. I filed a claim 1 hour after the unit was delivered. UPS picked it up and said they denied my claim due to faulty packaging. I call it **. I sent the electronics in the exact packaging the electronics came in when purchased new. It's amazing how UPS can fabricate any excuse for not paying a claim. This "insurance" they sell is a complete scam and charges should be brought against them!

During the last several months, we experienced very bad service with UPS. Within three to four months, two packages got lost and one package got delayed. For one lost package, the computer system indicates that the package is non-moving from the original UPS Center. We have been dealing with them to try to get this resolved but this package cost us over 10,000 USD. However, their explanation was because the label fell off from the packaging that’s why the package can’t be traced. We used UPS provided stick label; how can this be lost?

I received a package that I did not order by UPS and called UPS customer service for a pickup to return the item to the shipping as I did not open it and wanted to refuse it. I called Thursday, November 1, 2012 and was assured the package would be picked up that day. Well it was not. I called back today, November 2, 2012 and was assured it was in the system and would be picked up today. Well it is 8pm here now and it is still not picked up. I cannot take it to any local UPS stores as they say they do not take items to return to the shipper even though the package was never opened and all I want to do is give it back to UPS so they can take it back to the shipper. This is Friday, so UPS does not run again till Monday. I am very unhappy with UPS and want to be able to find a phone number to contact a supervisor or anyone that can do something about this.

My daughter is a performer with a BFA in Musical Theater. She moved to NYC in Sept. '11 to pursue a career in singing/songwriting. She couldn't take her keyboard with her on the plane when she moved. I shipped it to her via UPS in May '12. The keyboard, which she had worked to purchase, was in perfect condition. She had gotten a hard keyboard transportation case for shipping. My son took the keyboard to a UPS store for shipping. No one at the store told him it was not packaged sufficiently for shipping. He insured it for $2000. Needless to say, my daughter was ecstatic when it arrived. However, when she opened the case, she found the keyboard dented with broken keys and things rattling around inside. She filed a claim with UPS, who told her it was impossible for UPS to have done the damage; and they refused to pay the claim and insinuated she was trying to scam the company. Obviously, it made me livid when she called me crying several times to tell me the details of the saga.

UPS is defrauding the public with misleading information. I shipped an antique and the drop off store told me it was covered for $100. The item was worth over $250 so they said I could buy more "insurance" and I did. The package arrived broken and UPS refuses to pay the coverage I bought, because they said I didn't pack it according to their specifications. Also, that they do not offer insurance but declared value. I said I "declared" the value at $200 and they needed to pay me. I have pictures of how it was packed correctly. Their "inspector" denied the claim. I asked where their packing instructions were posted and they said they are only online! I have now reported them to the Attorney Generals' Office for committing fraud against the general public. In order to go to court, we need more experiences like this to present to the judge. Please email me at **.

First time I sent with UPS and what? - lost parcel. Surprise. If I knew all those reviews before, I would never send parcel with UPS, and I will not send again, never ever. I think that they just stole my parcel, because it went to the warehouse in Tamworth, GB on 24 September, 2012, 10:08 pm arrival scan and never came out from that warehouse. Maybe they have there a black hole where parcels get lost. You know their explanation that maybe the label came off is weird - how many parcels without labels do they have? I described how my parcel have looked like and still they didn't find it - it's unbelievable. Don't send with UPS ever.

Shipping a plasma TV from Massachusetts to Arizona. Local UPS Store in Hyannis said, "No problem." Brought the TV, in original Double wall corrugated box with all original packing materials. The Manager, Gianna, assured me she knew what she was doing. She would pack with peanuts, re-tape, etc. Got a declared value of $1500.00 and left the package in her hands. I received package in Phoenix, AZ seven days later (09-10-2012). Package had been damaged (appeared to have been turned upside down resulting in TV falling out and crushing the stryrofoam packing and top of the TV). No extra packing or taping had been done. The box was how I left it with the UPS Store.

Avoid UPS at all cost. I am retired and stay home. They claim to have left packages at my door, two delivery days in a row. Since the first package was not there, I left a big sign on my door to "deliver to office only" for the other (I was home watching for them). The merchants contacted UPS. This machine-like mouth from UPS called on two separate occasions for each claim. She claimed they were delivered and had the audacity to tell me, "They don't read signs ma’am."

We got physically threatened by a UPS driver in San Francisco mall twice. I am working with UPS, FedEx and DHL for the past 6 years, and I never had to face such a relentless employee who is rude and aggressive. Last week, the UPS driver at Westfield mall in San Francisco parked his cart too close to our store in order to take a personal phone call. He was shouting and screaming on the phone, next to customers. And when my employee politely asked him to move his cart aside, he started shouting at him and physically threatened him. When a mall management representative came, the UPS employee said to him (the mall representative) "I can punch him (my employee) in front of you, and none of you can do anything!"

Due to the poor economy, I was forced to liquidate some of my goods and valuables to make ends meet and feed my family and as such, I sold some of my unused Scuba equipment on eBay. One such piece of scuba equipment I sold was a $600 Dry suit, weighing approx. 20 lbs and packaged and shipped by UPS (The UPS Store) to the eBay buyer in California. The shipping cost was nearly $80.00. I was tracing the UPS shipment online, until it reached California and did not move for 2 days.

I ordered an expensive unique one of a kind Halloween costume off eBay. It was shipped via UPS. The online tracking showed delivery was on track until it reached California. For some reason, it sat at El Cerrrito dock for a couple of days. Okay, fine. Then it reached San Ramon. Tracking said it couldn't find the apartment number and returned to San Ramon. I live in a house. Then it said correct address found and it was delivered and signed by a man? Nobody was here at that time and there was no package. I got the runaround with their computer recording saying the tracking number was wrong. The eBay seller will get a bad review just for using UPS. I will never buy anything from eBay unless they use FedEx or the Post Office from now on.

My customer sent a shipment on Thursday 10/18/2012, within next day delivery. Somehow, with UPS’ mistake, they weren’t able to deliver my shipment by Friday. Therefore, I had to wait until Saturday morning to pick up my shipment. When I went to this pick up location (3930 Pleasantdale Rd. Doraville, GA 30340), there were two employees at the counter. There were no apologies at all and they gave me all excuses why they couldn't release my shipment for about an hour. Finally, their supervisor showed up to help me out. The point is, those two employees were very rude with service. One example of their excuses was that the driver took a truck key and its lock. But their supervisor got a shipment later. (I never heard this kind of excuse before. And this is just one of them).

I was at a residential town homes parking area and was just pulling out when a UPS truck pulled in and parked immediately behind me. I bumped the truck but fortunately, there were no damages. I asked the driver why he would park directly behind me, without allowing me any clearance to get out. He replied by asking me where he was supposed to park. In addition, he parked next to a curb marked red and with a fire hydrant. Not only that, he became very confrontational and threatening, and claimed it was all my fault. Not only do they have terrible service, they are also exceptionally hurried and feel they can park anywhere they want. I've had several packages stolen when they leave stuff at my door, even after I've told them (with a huge sign on the door) not to leave it there and that I'd pick it up at the UPS facility. They need to teach their drivers some common sense and cordiality.

My expected delivery was from USA and the given track number was unrecognized by the UK Branch. My delivery finally arrived on the 4th day after the initial 'shipment progress report' and meanwhile, I was sequestered indoors receiving 2 other so called 'updated time-delivery'. Trying to submit a complaint to the lawfully required 'complaints procedure', I received answers only from the Email Customer Relations with evasive answers, equivalent to plain refusals. Apart from being traumatized by the long hours of waiting to know what happened to my expensive item now, courtesy of USP, I am being bombarded by their clients with offers of drugs.

We are food vendors. We ordered a special smoothie mix for a weekend event. The shipper was in Seattle and we're in the Palm Springs area. The shipment included one box of non-perishable and one box of perishable product. Both were sent on Monday and arrived in Los Angeles on Thursday. The non-perishable product was delivered on Friday. The perishable product was not delivered. We talked with the local UPS agents. They said sorry, it will most likely show up on Monday. I said you might as return it to the shipper since it's perishable and my event will be over. Poor delivery cost me $192.00.

I sent 3 packages to Brooklyn, New York 11232 from North Augusta, SC on Wednesday, 10/3/12 by UPS. Delivery date was Friday, 10/5/12. Two was delivered on Friday about 2:15. My grandson was home all day! Package 3 was not delivered, and they claimed they tried two times and nobody was home. That's a lie. It cost me $74.99 to send these packages to my grandson. Awful. They could not do this right.

The package was dumped on the front landing in the rain. There was no knock on the door to let me know the package was there. I was home with lights on. It did not even take an extra second to place the package between the outer storm door and the inner door. The package was left in the rain in plain sight of anyone walking by who could steal. I'm extremely upset about the driver's lack of interest about whether I get my package or not. Obviously, they're only interested in getting out of there as fast as possible. I will never use UPS again if at all possible.

I had a TV shipped to California by UPS. I purchased insurance for the plasma TV in the amount of $1,500, which was the actual cost. When delivered, the driver admitted the TV was laid flat, which I observed myself since I accepted the delivery. There were stickers all over the box not to lay flat and that the box was fragile. The box was damaged and upon opening the boxes, I found the TV to be totally shattered. It was clear upon inspecting the TV that there was an impact point on the screen. I filed a claim, including many pictures of the damage with my shipper, who in turn submitted a claim to UPS. The shipment was packaged as directed by UPS, which was reported more than once. The TV was even inspected by UPS.

I was expecting a package from Seattle, Washington to be delivered to Southern California. Using the tracking number, I discovered the package was sent to Illinois and then to Kentucky. From Kentucky, it was sent to Oakland, CA and was making its way south. I contacted UPS and provided the mileage from each destination to the other and wondered why they would send a package from the West Coast to nearly the East Coast and then back to the West Coast. Why not ship it directly from Washington to California?

On or about 8/24/12, I placed an order with the famed Allen Brothers of Chicago for almost $300 worth of steaks (a perishable product) to be delivered to the residence of my cousin, John's home in Alta, Wyoming whose address is: **Table Rock South Road, Alta, Wyoming 83414. My cousin has maintained a second home at this address, in this town of approximately 120 homes (300+/- residents) for almost seven years. The order taker at Allen Brothers did read back the address to me on 08/24, and it was confirmed but I probably did not listen to the address confirmation as closely as I should have, since looking back at their confirmation email, the delivery address was incorrectly taken down as: ** Table Rock Road E., Alta, Wyoming 83414 The steaks were to be delivered on Friday, August 31st, 2012.

We recently flew to USA from UK. We had lots of luggage to carry from UK and thought of taking courier service. Our previous experience with courier services was at least up to satisfactory level; but this time we are extremely unhappy about the service which was provided to us. The consigned was booked by SkyNet in UK and they used UPS to deliver it to us in USA. The consignment had 9 bags in total and 3 bags were completely shattered by the time they were delivered to us. We contacted SkyNet who confirmed that they have not opened the bags and haven't removed any of the items. We have been asked to lodge formal complaint with you and the same has been done by SkyNet as well. The UPS tracking number is **.

On September 10, 2012, I had a delivery attempt memo from UPS on my building lobby door marked "final attempt." Prior to the delivery, I ordered a product from HSN. So now I started to track this package. I learned that the UPS driver made three attempts and the package is now being shipped back to the sender (HSN). Now the facts - if UPS delivered this package two times before, why didn't they leave an attempt memo on the same lobby door? Because they made no prior two attempts! If UPS made the first attempt and left the memo, I would have scheduled a pickup or change address (opportunity was there). Why am I so dissatisfied with UPS? I was home on two of the attempts, 9/7/12 and 9/10/12. The UPS driver didn't ring the doorbell. OK, you ask why? Because I live in a walk-up top floor. Yes, #5. It's starting to make a lot of sense now.

The driver forgot to pick up a package on Friday night. I called on Saturday when I saw it's still here. I got a call center that sounded like it was in Mexico. I called 3 times and got the same group of people all 3 times. They were rude and told me they couldn't do anything. This was a time-sensitive package. I am going to have to ship it out overnight, at my cost, on Monday. They told me they were not responsible for the driver forgetting the package. I feel sorry for the workers, but the company is horrible now. Sounds like they outsource customer service and that's part of the problem. I always use FedEx, but my company uses UPS. I will never use them on my own.

I sold a brand new $1,100 RV/Marine refrigerator on eBay and shipped it via UPS from Virginia to the customer in NJ. The box was obviously dropped by UPS in shipment because when it arrived to the customer, it was seriously dented and damaged. He didn't want to buy it anymore. I thought okay, well at least I insured it for $1,000 and I'm sure UPS being the reputable company that they are, they will pay the insurance claim. Wrong! UPS' answer to me was basically, "Sorry pal the fridge wasn't properly packaged so too bad." In actuality, the refrigerator was brand new in the original factory shipped packaging and no one at the UPS store ever mentioned anything about insufficient packaging. So now, I am getting the runaround big time. I can't talk to anyone at UPS directly because they keep telling me I have to deal with the store. However, that's also useless because there isn't anything the store can do for me. I think it's all an intentional strategy designed to wear down the customer in hopes that he or she will just go away. I'm not done yet and I'm not going away until I get my just compensation.

I received an email that driver attempted delivery. I was home all day but apparently he didn't want to go down my driveway because he thought he would get tree damage. I am okay with this and am willing to walk to the end of driveway. However, when I attempted to reschedule delivery, I was told that I had to meet the driver at a business across the street from my house because his schedule was too tight to drop the package at the end of my driveway. This is absolutely ridiculous. I will try very hard not to ever deal with UPS again.

I just recently had some documents sent back to me that my mortgage company wanted the notary seal within their margins. The clerk at the store refused to do it the way they requested. He said he had been a notary for 25 years and they were nitpicking. Not only did he do it again the wrong way, he said he would not correct it.

I shipped antique dishes and an antique clock via UPS using Staples as the shipping point. The box arrived severely damaged. Someone at UPS taped the box back together. Several of the dishes were shattered and the internal workings of the clock were damaged. I filed a claim on 7/11/2012. Today is 9/4/2012 and Staples is still dragging their feet on getting this claim approved. I have sent documentation to Staples direct and then had to send the same documentation to UPS because UPS said they never received it from Staples. I intend to take both Staples and UPS to small claims court and let a judge decide if I packed the box wrong and who is responsible. Both UPS and Staples have lost my business due to their poor customer service and for what I believe is a scam by Staples.

UPS now seems to have a new policy. In the past couple of months, packages that have been damaged all seem to be the fault of the packaging. We have been told that the contents are missing and the original package was insufficient and was discarded. We get none of the product back that was in the box and have no pictures or proof of the damage or insufficient packaging. The claims are all initially refused. I am wondering if this total loss of product and packaging and no proof of damages are happening to others. We ship from about 10 to 110 packages a day and have used their services for 30+ years. This response and policy seems new, and in my opinion, is tantamount to theft. Typically, we are reimbursed for some or all of the damages but not without having to follow through with a complaint.

I shipped an antique piece of my mother's china that I sold on eBay via UPS. It was bubble-wrapped 3 times and then I used shipping paper and a shipping blanket. The piece was shattered (not just broken) upon arrival which only could have happened from dropping the box from a high place (like the back up a UPS truck). The box was marked this “side up and fragile” all over the box. I paid for the declared value for what I sold it for ($3,000). UPS denied the claim and said it was not packed exactly to their specifications, which I was never even told about at the UPS store I shipped it from and they denied the claim. Do not ever use UPS: they are crooks.

In hindsight, I should have asked about the shipping process and how things need to be packed; but I was trusting that the people at the UPS Store would be helpful and that insuring the package would be enough to ensure its safety. I was very wrong. I learned from my mistakes.

We have had two bicycles shipped through UPS that were severely damaged. The first one was shipped in a box made for an oak tabletop, and UPS insisted that we hadn't used an adequate box. The second one was shipped in a box made for bicycles that we got from a local bike shop. They still insisted that we hadn't used adequate shipping materials. Then, we shipped a box of glass mason jars. We also used the US Post Office to ship a box of glass mason jars to someone else. UPS completely destroyed the jars, and will not accept any responsibility. With the Post Office, not one jar was broken. From now on, we will pay the extra $20 to ship through the Post Office!

I shipped a pkg. to London, England for my wife. It was a gold bracelet sold for $4,500 (valued at $5,770). It turned out that the purchaser was a con-artist and we immediately called UPS. UPS advised me to go to the store since they shipped the item and place a stop delivery. We did and the delivery was not made on the scheduled delivery date. When we were told the stop delivery was done by UPS (we received an email from the con-artist upset about the stop delivery as well) and I was told that in order to get the pkg. back, I needed to pay for the return. I went ahead and paid for the return.

I wasn't home on August 16, 2012 and received the yellow and brown sticker that UPS was there to drop off my package. It said the driver would be at my location on August 17, 2012 between 2:00PM-5:00PM. I went home early by 11:30AM to make sure I'll get the package. Well by 3:26PM, I went on the UPS website to track my package. It said the UPS driver was there and no one answered the door? No one ever knocked, also no sticker? I'm still waiting for my package.

I was waiting on a package with the tracking # **. I saw that UPS website says the package was delivered and it was definitely not delivered. I am a stay-at-home mom and I am home all day. I did not sign for any package. UPS sent me a copy of the signature that was given. It is not my signature. It is not even my name. The UPS driver should have noticed that the name given was not the name that was on the package! I want to file a formal complaint against the driver immediately. Now, I am told that I have to wait up to 8 days for an "investigation" to be completed. My son's party is Saturday and I am without his party supplies because the driver did not do his job correctly.

I was employed at UPS and they do not have much regard for their employee's safety. The particular hub I was working at was poorly ventilated and there was constant exposure to diesel exhaust from the trucks/package cars. In addition, the hub was poorly maintained, there were high levels of package and miscellaneous dust circulating in the air. Over time of being exposed to these contaminants, I started to develop respiratory distress and have since been struggling with a respiratory problem. Even though I have left the company, I continue to experience these symptoms and the medical expenses I have occurred have been quite substantial. As a company that is highly profitable and does provide rewarding jobs to its drivers, the employees inside the UPS hubs are poorly paid, overworked and exposed to unsafe work conditions. Please consider this next time you use UPS to ship a package.

I ordered a 100-pound piece of workout equipment from Amazon and UPS essentially lost it (hard to believe, I know). The real problem is that their tracking service let me track the package all the way up to a facility 20 miles from house. It was due to be delivered on 8/7 and had yet to arrive by 8/10. After complaining to numerous people at UPS, I finally found out that the scanning for tracking has two types: physical and logical. Physical scanning is when someone actually handles your package, while logical scanning is when the UPS computer determines where it should be and calls that an arrival or departure scan - even though no one actually sees the package or confirms it has arrived where it supposed to be or left the initial location.

Driver delivered order to Desert Skies Resort office and left. He turned the truck around to leave and threw out a bunch of orange peels. I live here and it is a nice clean court and everyone keeps their property well maintained. The court is very good in keeping the trees and flowers in good condition and the trash that blows in to the court picked up. The delivery was around 12:45 on Aug. 7.

I shipped a package - it came to the person but it was broken. So, I requested them to issue me a refund. When I shipped items, I was told they were automatically insured for $100. I guess not. I won't be using UPS again!

We packed the stained glass window with hard styrofoam and soft foam in a custom made plywood box. It was shipped exactly as we have many times over the past 30 years. When we took it to the UPS Store, it was labeled to the hilt with “Fragile, this side up.” Every side, top, back, front and bottom were labeled. I insured it for $1000 and when the claim for the broken pieces was put to claims, it was denied the request of $800 for insufficient packing. This box was screwed closed and the packing was thick. We paid almost $100 for insurance alone. I'm very disappointed! I will not use UPS again.

On July 18, 2012, I went to UPS shipping service. I paid $583.05 to ship 12 boxes to Reading, PA to Maria **. She sent by email 2 copies from UPS info notice dated on 7/26 and 7/27/12 that they had the intention to drop off the 12 boxes at ** Reading, PA but nobody was home therefore Maria went to pick them up at UPS office. But they informed her that they had shipped those boxes (12) back to California. I went to UPS located in San Marcos, CA to make a complaint regarding the big mistake that they did by returning the 12 boxes so soon to California. They are claiming that they did go to the Reading, PA home four times to drop off those boxes. They never did drop off the above boxes nor notified Maria ** (receiver) four times.

I have been waiting for a package since Wednesday. Then, I received an email saying that the address was incorrect so I contacted UPS directly. I was told that someone was going to contact me within an hour; no one did. I contacted them again on Thursday and someone did give me a call. I told them my address was correct and it was not an apartment because they said that the driver needed the apartment number. I even described the house to the lady and I was told that I was going to receive my package on Thursday - but there was nothing. Today, I received another email saying that the driver needed the apartment number. I, for the fifth or sixth time, said that it was not an apartment, it is a house. So they scheduled my package to arrive on Monday. I then decided to call and told the lady that I was just going to pick up my package myself because obviously, the driver is very incompetent - he couldn't find my address. What makes them think that he is going to find it on Monday?

The order for women's clothing was placed with LaRedoute.com on 5/17/12. I received notification that it was shipped on 5/18, but the tracking number didn't work. About two weeks went by and I then contacted customer service to get the tracking number and saw that it had been sitting in Philadelphia for a week. I then called UPS International and the person with whom I spoke was only able to report that they were missing tariff information. Following the call, the tracking information suddenly showed it had moved to a UPS warehouse in KY. UPS said that it was being held because the tariff information was incorrect.

I received a notification from UPS informing me that I could sign up for a "My Choice" service which would allow me to release the package online so I would not have to be there to sign for it and I could avoid those endless stickers on my front door. I thought "great" and this is what I need since I work full-time. Well, apparently UPS cooked up this convenient online service but didn't get their delivery employees on board with it. Despite the fact that I had released the package online, the UPS driver still insisted that I be there in person to sign for the item with no explanation as to why they would not release it as I had requested. I had to miss a full day of work to wait for UPS to deliver a package (later than the time frame given in the sticker) containing a custom greeting card that had sentimental value, but was worth less than $10 and likely less than the cost of UPS shipping.

I ordered items for a graduation celebration to be held on a particular date. I paid an extra $32.37 for Rush 3 Business Day Shipping. I had a supposed guaranteed delivery for 6/28/12. I tracked it, and it said a correct street number is needed for delivery (12:52pm). I looked again, and it said UPS is attempting to obtain the correct street number. Then it said the address has been corrected and delivery was rescheduled for 6/29/12 (7:38pm). At the end of the day on 6/29/12, there's still no delivery.

The UPS store was supposed to double box my package. They just did 1 box and wedged half inch foam for packing material. It broke. I shipped a bunch of things that day, all except for this package arrived 7 days earlier for whatever reason. The claims process was a huge pain. The store manager is extremely uncommunicative, it's been 2 months and I still haven't gotten my check, but they told me it's on the way. During the first month, they told me they lost the paperwork and had to start the claims process over again. I asked if they were ** and I did not get an answer.

I had placed an order of clothing online, and the order was set to be shipped to me by UPS. I tracked the order daily from UPS up until they stated that they dropped the package on my porch. For one thing, I do not have a porch; and the next thing is the package was not at my door step. I contacted UPS, and UPS said to contact the company I ordered my items from because they have some sort of contract with them for delivery of packages. I did just that, and they said there would be no charge of the items since I did not receive them. I am dissatisfied with UPS for not getting involved as of tracking back who was on the route that day and question them about the delivery as to where they could have dropped the package. Here I am without my package of new clothing and afraid to order again, because the same problem might happen. Regardless of not getting charged for the items not received, I wanted the items for a special occasion. I have never had this problem before with UPS, and I am quite upset!

I'm still dealing with the claims company after the fact. So sad, we will never use or recommend their company to anyone. So rude and sad communication. We've been to the corporate, still no results. FedEx from here on. They dropped a 4-wheeler engine I shipped and cracked the case. I shipped it in a crate, but the receiver got it in a box after it sat in one spot for 5 days. They denied dropping it, but I have strong evidence. Their attitudes were terrible. They didn't do any investigation. They said I packed it wrong.

I own a business and have had a business account with UPS for about 4 years now. I have to say that when it comes to UPS losing the packages, they can trick you into not paying you for their claims. UPS had lost my 1st package of signs I sent (I make signs) and I ended up making the signs again for the client because my client was very unhappy. UPS took my second package I sent and claimed it as the lost one. They also made some kind of scam and linked both tracking numbers to the same case number. I lost money and they are not willing to take responsibility. So be really careful when it comes to them losing your boxes. If you need to send replacements because their investigation lasts 8 days, do it through USPS, not UPS, because they will use your replacement to justify they found the original package and will not pay you. This is a big company, but gladly, the internet lets us communicate these things to other companies. Another hint, if you need freight shipping, use Conway freight. They are much more cheaper and faster.

As a warning to all. I used to ship things during my moves and order things shipped via UPS. I pay for packaging, peanuts, bubble wrap, ship a computer and it is totally smashed, ruined computer. Okay, fine. They destroyed my $1,500 computer. What is not fine is having snappy, rude phone calls and accusations. That's where the line is crossed. Looks like they forget any possibility of recompense. Arrogant, rude, bad product. A lot like Aeroflot in the Soviet days. Whether in a professional or personal capacity, my patience and kindness and politeness has been tested to the limit when: (1) they destroy something I paid dearly for to ship and 2) they turn it around on me and call me multiple times in accusatory, impatient and downright snappy tones without any apologies at the least.

I shipped an Apple notebook computer and accessories via UPS ground recently. The package arrived damaged and was opened in front of the recipient by the UPS driver and my stuff had been replaced by a sealed roll of UPS labels to which only UPS employees have access as per the driver to the recipient. UPS apparently doesn't have good security measures in place to protect "high value" items as my shipment was described. Two of their employees even went so far to open and inspect my package before accepting it. Lesson learned: don't let UPS employees inspect your package afterwards since you don't know which one of them stole your items while they are in transit and UPS’s care and control.

I call for a general boycott of UPS services from merchants. Please use FedEx or DHL. UPS service is horrible in my neighborhood (Queens, NY). They often don't bother ringing my door bell, just leave packages unattended, or leave them with someone in my building without leaving me a note. They will leave expensive packages at my doorstep for hours when no one is home at all. They usually deliver from 10-4 on work days when no one can possibly be home. On top of that, they want to charge me $7 to reschedule a delivery.

UPS left my packages on the side of my house on the ground instead of putting them on my front porch. I am very upset about this action. FedEx always puts my packages on my porch.

UPS drivers poorly trained - Until recently (the last 5 months), deliveries via UPS were great, and now it’s a nightmare. UPS drivers have lost the ability to find my house on a dead end street. I know they have gotten lost because I have sat on my stoop for 8 hours waiting while the driver plugged into his computer that I was not available. These drivers come out of Secaucus, NJ and I have lived here for 20 years. I am a handicapped person and need medical supplies delivered. Please fix this!

My daughter befriended a UPS worker. He bragged about how he "popped boxes" to see what was in them and even took things out that he wanted. He told about how he and other workers covered for a high school buddy that was stealing drugs from boxes. He said he was then thinking of turning his friend in because when he was questioned about the incident by bosses, they told him there was a reward for someone to snitch. He also bragged about how he hurt his shoulder on the job, but it was previously hurt from training horses. But he was going to sue UPS for $15-$20,000. Since he and my daughter have parted, we have used UPS 4-6 times and have received popped boxes all but one time.

I went to Granite City Self-Storage Postal Center in Quincy to have 2 bags delivered to my daughter's camp in VT on Monday, June 18, 2012. The driver for UPS only scanned in one of the bags, which was delivered to the camp on Wednesday, June 20, 2012. The other bag was never scanned into the system. UPS tries to say the package is still at the shipper location. The shipper guaranteed me that the package was picked up by the UPS driver who refused to scan it. My daughter needs this package for camp. It is not worth stealing as it has all her bedding and personal hygiene items, but camp is tomorrow. Yes, UPS put a tracer on it, but there are no updates. Where are they looking? I have asked for the issue to be escalated as these are not items that my daughter can wait 8 days to receive, she needs them now.

The UPS delivery man failed to deliver a package of medical supplies to me on March 22, 2012, but wrote into the "official" UPS tracking records that he left it at the front door. When I complained, I discovered that the UPS complaint process is extremely flawed because you cannot get to anyone in upper management or UPS corporate offices because all the telephone numbers lead to customer service agents who only can send the complaint back to the drivers and their supervisors. Since the drivers and their supervisors are usually the source of the problem, to begin with, it is an endless loop of frustration, incompetency and vindictiveness. I agree with all of the complaints I have been reading here, and I wonder how they get away with it and stay in business. I wonder why some government regulatory agency like the Federal Trade Commission has not intervened on behalf of consumers.

I went in to UPS at 6:37pm. The location is 1128 Royal Palm Beach blvd, Royal Palm Beach, Florida 33411. The man working is **. He assured me that this would go out Saturday by 12 noon. I called on Monday and found out it did not get sent on Saturday and they claim it got sent today on Monday but the tracking number they gave me isn't in their system. Then I talked to a person named ** and he said that the girl that brings their mail over to the post office had said that the line is too long. He will bring over on Monday and I can pick my stamp receipt on Tuesday at 8:30. This is legal mail. I had no idea that UPS is a franchise so there is no way you can really put in a real complaint but I assure you I will contact my attorney concerning this matter to see how legal this company is and the way they handle legal mail.

I sent a package on 12 June 2012 from Brooklyn, NY, to my daughter to San Francisco, CA. I chose the option of 3 days’ service because this package had to be delivered on Friday, 15 June 2012, not earlier. UPS made a first delivery attempt on 13 June 2012 and nobody was there. Another attempt was made on 14 June 2012 and they left a notice both times. On Friday morning, 15 June 2012, my daughter signed a notice and stuck it at the front door so the UPS driver could leave the package. And the UPS driver did not leave a package and left a notice about third and final attempt. I tried to contact UPS customer service and told them about their fall but the UPS representative was absolutely not helpful and did not want to cooperate at all. As a result, my package has not been delivered and my daughter did not receive a very important stuff.

Very similar to last post. My son shipped 2 boxes from PA. One required a signature. They tried to deliver at 2 pm the first day, no card was left. After checking tracking status, I called my son and asked him to place hold so we could go to the Dallas location and pick up. It took them over 12 hours to update the tracking status. They tried to deliver again to the wrong address and it was refused. I was standing right outside the house they attempted to deliver to and questioned the driver to the possibility it might be my package. The driver never asked my name, stated the name on the package, just said it wasn't mine and turned around. Fifteen minutes later, my tracking status showed delivery was refused. Instead of checking the status themselves to see a hold had been placed on it, they returned it to PA. Second package? It's lost!! Don't use UPS!

I had a package being delivered by UPS. They attempted the first time at 1:00 in the afternoon when I am always at work. When I realized this, I went to the website to see what my options were. I signed up for "My Choice" which stated I could change the time of delivery. But even after signing up, that option was never given to me, even hours after the initial sign-up (the site said I would need to wait 90 minutes for the option to appear). When I called customer service to try to find a solution, I was told the sender had set it up so that a signature was required and I couldn't change that (which I later found out was a lie after talking to the sender directly).

My name is Mr. Sheldon **. I was leaving Job Corps for good and was having three packages sent to me by Job Corps to **, a location that is accessible. These three packages were not sent to this address. Instead, I received a post card stating that my address is inaccessible and that I can call 1-800-8771719 or take the post card and a government issued photo ID as requirement and pick it up before June 05, 2012 at the UPS Store in Brooksville, which is too far for me. So, I called the number and explained at in fact my area is accessible and that Brooksville is too far for me and I got a customer service lady resend it to my address. She informed me that it would be arriving on June 04, 2012, but when it was the 4th, I still had not received my packages yet. So, I called the number again and asked about the packages. I found out that my first package got sent to someone else and the other two was returned back to sender.

I ordered some business cards from Zazzle.com, which uses UPS for shipping. On a Thursday night, I received a phone call from UPS claiming a driver had just been to my home but that I was not there. He claimed that he had blown his horn due to my dogs being outside but that no one would come out. I was home, and no driver had been here. I let the lady on the phone know that he had not been to my house, but she claimed he had. So, the package was supposed to be delivered the next day, and again, there's no package. He claimed he tried 3 times, when in fact, he never showed up the first time.

They said they would deliver by 7:15 p.m. on June 3, 2012. I waited all day, and then half a day on Saturday; still, no product. The product (emergency food) could mean that someone in my family would go hungry, at the very least, or starve to death in a severe emergency. This is a crime, and needs to be addressed, with severe measures. There is no, no logical reason for an organization as big as UPS to drop the ball, and then not even have the courtesy to call, to say they would deliver the product soon. If it were the CEO'S food, I bet it would be delivered on time.

Broken Wedgewood antique dish/major hole in the box - I received a box from NY from my husband. He took it to a UPS shipper there. When the box was received (2 boxes), they were extremely damaged. One had a hole in it. UPS took the box and broken dish for inspection. They returned the box at the front door when we were not home and scribbled on it, "Inspection done." So now, we have no idea what was going on. No one has contacted us and the UPS shipper in NY wants a picture of the plate and written value for it. Why? You took the box and the broken plate, and examined it and gave no response to us.

We waited all afternoon yesterday for a package that required a signature. At about 6 pm, we went up to the tracking site only to learn that they had been here and no one was home. No UPS notice was left on the door. The purchase was quite expensive. I called the company to tell them that we had waited all afternoon. The package was delivered today and the delivery person lied and was quite surly when he said he wasn't the person who drove yesterday. We checked our front door all day today and mysteriously, the notice was put there before the UPS truck arrived that a delivery had been attempted yesterday. We will now use FedEx.

On May 15, 2012, I sent a package to NYC using the UPS store at 341 College Rd. Wilmington, NC 28403. It was sent as first class letter and was never delivered to the recipient. I was told there was nothing that could be done. It can't be tracked if UPS sent it by postal service. I have been given the runaround. I am out $11 I paid and price of merchandise I sent. I have a strong feeling my package was stolen by the UPS store and never went out to be delivered. I desperately need help in resolving this matter.

On March 30, I had 9 packages sent from Canada to the USA. Upon receiving my package, I notice that the box was taped heavy, which I figure was done by customs. The package contained a computer tower plus the inner components. Doing my inspection, I notice immediate damage to the tower itself in several places - front, back, and side. I then called UPS International to advise of the damage. That was on April 26, 2012. I have been fighting with the Canada Claim department since I have about 10 extension numbers, and no one wants to take responsibility for what I was told. I was told by Agent (Shana) that I would get $100.00. I am now being told that I will not get a dime from UPS, because they don't have to give me anything. Is this fair? I'm glad I did not ask for $1000?

I used our UPS account number to ship a small pallet of goods. Standard going rate was $300 to $400. UPS is attempting to collect $2,100 and threatening to take the matter to collections if we do not pay the demanded price. I spoke to two individuals on a conference call and we all agreed that UPS would make an adjustment and bill the shipment at a fair rate. The collections people at UPS refuse to contact their own people to verify this conversation. I agreed to pay a fair price and UPS will not accept a reasonable payment when offered. UPS has also threatened to revoke my existing terms for payment for parcel delivery service after twelve years of doing business.

I bought some phones from Letstalk.com and they had the bad idea of shipping the phones by UPS. In the past, I would just call UPS and ask them to reroute the package to my office address (due to the fact that most of us have to work and won't be at home when the package arrives). You don't want to hear about the nightmare I have lived for the past week or so. Not only did UPS refuse to reroute my packages but they charged me some $40 promising that if I did that, I could change the address online. Big lie! After they took the $40 immediately from my checking account, they said they could not do that because of shipper's restrictions. So, I was stupid enough to go to the UPS center located in Edison, NJ, only they did not know where the package was, and the UPS who was giving out the packages (who had a terrible attitude, was slow as heck, and had major communication problems) told me she didn't even know when the truck was due back. She told me this when it was past 9:30 pm on a Thursday evening.

Teller lost my debit card! - I just went through the drive-thru teller of my local Chase branch because their ATM machine was not working again. She asked me to send my debit card and picture ID, which I did. She sent me a withdrawal slip for me to sign for the $100 I said I wanted, which I did. Then she sent me the money and my picture ID back, but no debit card. I asked her to send it to me and she said, "It's in the tube". I said, "Actually, it isn't. That's why I'm calling you." She went, "I put it there." I told her, "It isn't here." She then said, "I'll just get you another debit card." No horror at having lost a card from here to there. No apology. I became very upset. Did I mention it is Friday morning, and I won't have access to cash the whole weekend? The supervisor finally came and apologized, and in the course of trying to explain the unexplainable, she said perhaps the card went into another tube to another customer. Doesn't that make you feel that they really know what they are doing?

I suggest everyone to never use UPS at all. This is the second time they lied, tried to deliver and none. A few years ago, I found my package in the lobby. I complained to them. How come this happen and I had my passport in the package? They apologized, blah blah. Now after few years, I am traveling soon and expecting very important documents, birth certificate. etc. The driver first went to the wrong home. Then when I called them, they indicated they notified the driver and a local person called me from the local office here in Calgary. She was extremely rude, raising her voice on me, cutting me, etc. She said a third attempt was made, but that's impossible because my wife was at home. So UPS is a liar, disgusting and they have very rude people. Never ever will I use their service. Please don't use it.

I was on a bike riding home and a UPS driver was not looking where he was going and almost ran over me. I was lucky enough to be able to miss him. But the jerk decided to then yell at me for being in his way! I wish there was some place to complain that will get some results, as it is very dangerous to be on the road with some drivers. They should be more aware of their surroundings as it is Bike to Work week!

This is the worst customer service company I have ever had a displeasure of dealing with and I will do my best to never use them in the future. In fact, I will do my best to avoid purchasing anything if it is delivered by UPS. The company arbitrarily decides a package requires a signature and won't accept a signature unless it is in person. Well guess what UPS, people work and aren't home. It is absurd. Even though I am willing to take the risk and have it delivered without me being there in person and with me just putting my signature on the notice, they left. They won't leave the package. No one is going to take it and they could easily deliver it to our backdoor where there is no chance of anyone coming to steal it. They also won't tell you what time a package will be delivered. I had to find someone to be at home all day waiting and then the UPS agent didn't ring the doorbell and just left the ticket to state they were going for the third attempt the next day. I just want to scream!

Insured package damaged during shipping, insurance claim denied - I shipped a custom guitar amplifier to a customer. The item was packed and inspected by UPS clerk at the Colorado Springs Depot. It was insured by UPS for $1,500 and shipped to Huntington Beach, CA. The package was left at the residence without receipt. The customer reported the item damaged and requested a full refund. The item was insured by UPS and a claim was filed. It was denied by UPS claiming the packaging error.

I had a package from Apple Computer sent to me via UPS. Delivery was scheduled for between 11:30 a.m. and 3:30 p.m. At 2:20 p.m., I noticed a sticker on my front door saying a delivery attempt had been made. The fact is that 4 people were at home and a car was in the driveway. Despite this, the driver did not ring the doorbell or knock on the door. The driver just walked up and placed an "attempt to deliver" sticker on my door. After a call to the national 800 number, we got a call back that we could meet the driver in an industrial area if we could get there in 2 minutes. We did, but this is terrible service. I will make every effort to never do business with UPS again. They do give fair warning as they have named their company "oops".

I shipped a package from MD to SC with a used laptop that was like a new computer to my grandson. I originally purchase the HP Mini from Verizon on their 2-year plan and it only costs $200, so I insured it for $200. This would not be possible to replace for that amount, but I am honest and have documentation for that order. The package was tracked delivered at the door of my recipient and I notified her to look outside. The recipient was home and said she had not seen UPS and no package was delivered.

I have lived here for 6 years and I can say that the UPS service is the worst I have ever experienced. I have a sign posted at the front doorbell that says, "UPS and FedEx, please deliver to back door! Do not leave packages at this door". It is the same distance to the back door. My front door is not used because the hardware is defective and I have had packages go missing there. Most UPS drivers are very considerate, but occasionally, a driver will throw the package on the top step of the front porch and I will not know it's there. Much of my orders are perishable if left in the sun, which is a big problem if left at the front door.

This is my second complaint against UPS. I received a UPS notice on Monday, 4/23/12, stating that no one was home to collect my package, so I called and spoke with a supervisor who asked me to sign the back of the form and leave an alternative bell for the driver to ring, which I did. I got home early today (4/24/2012) and observed another notice on my downstairs door. I quickly contacted UPS by phone and spoke with an agent and asked her what is the problem with UPS ringing bells and leaving my packages with my neighbor's who are expecting it. I was told that it was up to the driver's discretion and that they did not have to adhere to my instructions on the back of the slip. I then asked her what is the purpose of filling it out if they (UPS) do not follow it. I now had to put my package on hold, take time off from work to go and get it because they are not open on the weekends and they do not have a late night for pickups. Something needs to be done against UPS for they are the worst company I have dealt with in a long time. I would prefer to go to the post office. I may have to stand on line for a while, but at least I am guaranteed to get my package.

UPS Claim Fraud - denial of legitimate claim: I have been through this song and dance with UPS claims before, so I knew from the beginning what I was in for. Previously, I shipped items when I was an employee of a big company, and they would not spend the time and energy to appeal this claims process that UPS and Crawford Insurance wants you to go through. However, I am now self employed, and I am going to go the distance on this just on principle alone. Enough is enough. We need national exposure on this scam, and ultimately a class action lawsuit as this is a clear cut case of defrauding the customer. This is because UPS and Crawford Insurance conspire to either deny every claim, or undervalue every claim. It is a conspiracy to defraud and needs to be prosecuted as such, both at the criminal level, and civil process.

My mother sent me a laptop that was insured and according to my mother, a signature was required. The UPS driver comes to my apartment complex and leaves the laptop in front of the door. My mother stated that it would be delivered on Wednesday, 4-18-2012. Thursday, I contacted her and she went to the UPS store in OH that shipped the package to NC. They stated the package was delivered at 3:08 PM, Wednesday, 4-18. I was not home at work at the time. Now, they are investigating, which could take up to 8 days trying to figure out why the idiot would just leave an insured, signature required laptop in front of my door.

I just received a package; my package showed up with broken glass in it. The delivery guy dropped the package off and ran before we could stop him. I want this replaced.

On May 13, 2011, I shipped a $400 AV receiver to Atlanta for repair due to electrical storm. I purchased insurance for the value of the unit at the cost of $10. Several days later, I got a call from the repair facility that the package had arrived and when they opened it, they could tell that it had been dropped from a good height and the area that you plug the components into was dented and damaged. They would not work on the unit and informed me that I needed to file a claim with UPS. After filing the claim, I received notice that UPS was denying my claim as they felt the box that I used for shipping was not of the correct thickness. I have had numerous calls to the UPS Store that I shipped the AV Receiver from and they told me today that they were not going to pay and that I could come pick up the package.

I placed an order from ShopNBC and it was mailed out on 4/12/2012. A first attempt was made to my home on 4/16/12 at 4:03 pm. UPS claims that no one was available to receive the package. A second attempt was made on 4/17/12 at 11:17 am. Again, UPS says that no one was available. A 3rd attempt was made on 4/18/12 at 3:32 pm. Again, they claimed no one was available. Another attempt was made on 4/19/12 at 2 pm. Again, they claim no was available. Each time I would put the UPS slip back out on the front door informing them on who to leave the package with and what bell. I would have a minimum of 3 contacts who were expecting my delivery. I have been contacting UPS since Tuesday, 4/17/12, about their drivers and was given lame excuses.

Thursday 4:30 PM Alderwood Road, Walnut Creek, a private road. UPS vehicle, license ending in ** was speeding down this tiny road. He may have been upset as he had to wait a minute for a car to clear the path as it is a single lane, but grossly over-reacted if this was the case. Many children and pets adorn this country road and he needs to dramatically reduce his speed. This is highly unusual as most drivers are very courteous and respectful.

In January of this year, I was returning a large package to the company I purchased it from. I was issued a RMA from UPS. The first time UPS attempted to pick up, I was not home so they left a "UPS InfoNotice". The InfoNotice indicated there would be two more attempts. The second day UPS attempted to pick up, I was at home waiting for UPS to pick up. I checked the front door and there was a "UPS InfoNotice" marked "Final Attempt".

I had a package being sent from China to California San Jose. It took a week to be delivered and in the end, it was delivered to the wrong address, in Ontario! Nowhere close to San Jose. I made so many calls and talked to so many representatives, they didn't tell me about the truth of the wrong delivery until I found out and confronted them about it. It was an urgent package, and so the UPS said they will have the Ontario group contact me within an hour and see how it's going to be taken care of. I waited till 4pm, and called back, and they said they couldn't get a hold of the Ontario group, so I have to wait until tomorrow morning. When I demanded to talk to the supervisor/manager, they put me on hold for 20 minutes, made me call back again, super mad!

Who may I contact concerning employees of agencies UPS and the U.S. postal service who take it upon themselves to use their positions to target certain people by tampering, destroying, stealing or deliberately "misdirecting" their personal property? I have long complained of this sordid matter and have documented this problem only to have it ignored. So now they feel free and justified in these criminal acts. I have no dealings with these or any other that can even be misconstrued as any justification for this. Who do I contact? I wish to make a formal complaint in person to address this problem. Those appointed to combat these affronts turn a blind eye to it.

My accountant used UPS to overnight our taxes which also included all the documentation they needed to do the taxes. My husband was going out of town so we needed them expedited so he could review them, sign the necessary papers and fax them back to the accountant to be e-filed. The delivery was slated for a Saturday morning delivery. I waited at home and by 2 p.m., when the package hadn't arrived, I called the accountant and got the tracking number and started tracking the package. On their website, I saw that the package supposedly had been delivered to my front door at 10:12 a.m. This was now at 3 p.m. and I had been home the entire day but the package hadn't been delivered to me. As you can imagine, I was very upset. All our information that anyone would ever need to wipe us out financially was in that package. My accountant called UPS and spoke to someone, only to be told that since it was Saturday they had all gone home for the day. I was beside myself and my husband was really angry at UPS and their unwillingness to help us with this potential disaster they had created.

Wednesday, April 11, 2012 at FAG Bearings in Stratford, Ontario approximately noon, UPS driver sitting at customer. I came in and parked 25 feet ahead of small UPS van. A younger driver came around me, showed me the finger, turned around, came back toward me very close, opened window part way and shouted the ** word long for a few times. I asked him what was the problem several times and he would not reply. The young reddish hair male then drove away. I called my employer. FedEx freight said I threatened him. Not true. Your driver instigated the whole matter, where I was fired. Legal action is in the process for all parties connected. I demand a reply on his status.

This is probably the 3rd or 54th time this has happened. The UPS Package arrived in the country 5 days ago. It has not yet been delivered and the website has numerous erroneous messages saying office closed and so on. The last time I had a series of this issue with Aramex, I scrapped them off of the vendor list. I hope this doesn't become a habit with UPS.

I recently ordered cosmetics and UPS happen to be my carrier. I had never had a problem receiving packages before but this time it went totally wrong. I was home awaiting my package, and no one ever showed up, although they claim they left it at my front door! The tracking emailed claim they left it at 11:40, and I was sitting at my computer desk, which isn't four steps away from my door. I tried to get in contact with UPS. I even filed a claim, and they canceled my package search because I could not contact the shipper. I believe that that would be their responsibility, not mine. I am very upset by this. I'm young and I work very hard for things that I purchase. So who are they to misplace my package, and not even try to replace it? Fortunately, I am prepared to take legal action.

In the last few weeks, I have received two shipments from UPS. I was at home when a thump occurred at my front door. Opening the door, I found a box inside a large plastic bag. It was raining, so the driver threw the bag to the door. Inside, the antique German beer mug was shattered. I reported the damage to UPS. The UPS demand was that I return the damaged box and beer mug to the original shipper location, so that they could examine the package to determine if it was properly wrapped. It was wrapped in bubble plastic. The breakage came as a result of improper handling. The second shipment was in a like manner--improperly handled, tearing open the outer and inter boxes. In this case, the wooden drawers were mounted on Styrofoam blocks, so the case had a small scratch. I need the German beer mug repaired by a competent restorer.

I'm fed up and tired of using UPS as my sole delivery service. They lose packages and deny any responsibility. Then, the package shows up months later disproving all their claims and inaction. The UPS stores are also horrible by refusing to give out receipt for my pre-paid and labeled packages. Read Google Places for the UPS Store # 2947. The rest is pretty explanatory and thankfully I'm not alone in my posting.

I purchased a new, powerful, gaming computer with $3,000 chipped in from my family because I'm disabled and they know computer gaming is what gets me through the days. I had trouble with it from day 1, but I was a trooper and tried to work through it. But the problems worsened, and on Dec. 9, 2011, I packaged it up and shipped it back to the company I had purchased it from, and purchase insurance for the full cost of the computer so that it cost me over $150 to ship. In my opinion, the computer company is partly to blame because it was apparent that they didn't do any quality control (they were so busy at the time of purchase they offered a 5% discount to those willing to have their new orders placed at the end of the line) and if they hadn't sent me a defective computer, I never would have had to ship it back in the first place.

I mailed a package containing a pillow I had made from one of my deceased mother's garments to my sister. The pillow, which weighed less than one pound, was delivered to an unsheltered side entrance at their home on an extremely windy day. The package blew away and after an extensive search of the area, was found approximately 1/2 mile from their home. I attempted several methods to contact UPS to discuss my disappointment with the failure of the employee who delivered the package to assure that it was safely protected from the elements. The process to lodge a complaint is unwieldy and really nonexistent. I requested a refund of at least a portion of my shipping fees and was denied.

UPS informed Staples that my package was delivered at front door on step. This is the information that Staples provided me about my delivery. The information UPS has is that the package was delivered. No location was given by the driver. My package was put on top of my car on the hood and put a large gouge on the paint. I contacted Staples about this and told them that I will never purchase from them again if they use UPS. I told them I want USPS only for all deliveries. Now, if Staples wants money from me, they must ship my orders via USPS or they will not get my money. I will not purchase from any company who uses UPS for my shipments.

On March 19, 2012, UPS made an initial attempt to deliver a package I had ordered on March 14, 2012. At the time, I did not hear the knock on the door and missed the delivery. A delivery notice was left, indicating the next delivery attempt was to be made between 1000 and 1400 on March 20, 2012. I signed the delivery notice and included instructions to only deliver to the rear door or knock loudly for front door delivery if rear door delivery was not possible and post it on the front door. Having worked the previous night, I slept until 1300. I awoke and checked for the package, which had not yet been delivered. At approximately 1530, I utilized the UPS website to track the package and discovered that the item was delivered to the front door at 1435. I was surprised because I had not heard a knock or seen the delivery person at the back of the house during the afternoon. I checked the front door, back door, back courtyard, and spoke with my neighbors to see if they had accepted the package for me. Unfortunately, the package could not be located.

I purchased book on 3/14. On 3/15, my books were shipped via UPS. I never got any information. I called to the company today and turned out that they shipped it on 3/15. When they tracked via UPS, they told me that they attempted delivery on 3/21 three times and I wasn't available. That's a lie because I never even received yellow sticker to notify that they did attempted the delivery. To keep the story short, UPS promised to call me tonight at 8:30PM to deliver the package.

On March 21, 2012, UPS driver attempted the delivery of my med package, I was not home. He left "UPS InfoNotice", that the package would be delivered on March 22nd, between 2:00-5:00pm. I waited home all day until 9:00pm, no package delivery. On March 24th/8:30am, I called the local UPS center to indicate I will pick up the package because it was not delivered the day before, as stated on notice. Per agent, driver returns to the center/station between 8:00-8:30pm. However, around 4:30pm, I received a call from Bridgett, stating that my package was not on the truck, they will check with driver and call me back. She calls back at 5:00pm, the driver did not have med package, she will have security look for it, and that I should call my doctor to get more medicine and call her back on Monday.

I shipped a Mac Pro Desktop Computer, Valued at $1000 from Calgary, Alberta, to Edmonton, Alberta, and paid for $1000 insurance. When I dropped the package off at the UPS store, I asked the person working if it was sufficiently packaged or if I needed better packaging and was informed the packaging was perfect and the computer would arrive in perfect condition. Well, the next day, the buyer contacted me and said the machine is completely destroyed. So I filed a claim with UPS, it took over a week before UPS contacted the receiver (after I called to see what was taking so long), claiming they didn't have his contact information even though when I filed the claim, it was the first thing they asked for.

It's obvious shipping with UPS is the worst choice, especially when it comes to business goods. I have received 3 sets of shipments for starting my new business, and each time the package arrived, it looked as though my product had been through chaos. I've had many shipments through other companies, and UPS is by far the worst. Are the workers at UPS this miserable in their lives, such as their service? It shows, UPS does not provide the customer care that is required for business. I refuse to allow my business to be represented by such a deterioration of another business. UPS is off my list of services to use.

I contracted UPS to deliver me a parcel to South Africa. They lost this parcel within one day and now almost five weeks later, it is gone. I had not support from them only automated replies other than UPS South Africa. Now I have no item no apology or anything. Via their shipper, they have not refunded me. It makes me mad to think you as the customer buy a service on trust only to discover this type of theft of your item. How do you lose a parcel day one and then keep the customer hanging around for 4 weeks. They only started to move a little bit when I complained on Facebook. However, they then cut me off there as well. How does a company like this survive all the negative comments about them? So now I have no parcel and no refund either up to date. This is theft!

Being in the customer service industry for over fourteen years, I know we unfortunately hear the complaints more often than the good service stories. Please know that 99% of my experience with UPS drivers have been very good, but I wanted to bring to your attention a bad service experience I had with one of your drivers at my place of business this afternoon. A driver named Danny on trailer number ** came to my store for a delivery. I redirected him to have the shipment delivered at our other location, which is a building directly behind the store. UPS has delivered to our other warehouse location many times before and this has never been an issue. The driver made several poor excuses on why he couldn't drive around the parking lot to drop off the shipment. Then he told me if I wanted it delivered to their direct traffic! Locations are in the same parking lot. He did end up delivering it where I wanted it with no problem. I understand the UPS’ drivers work long hours and are on time crunches, but he is in the customer service industry and there is no need to be inconsiderate.

On several deliveries, my packages were left outside on the ground in front of my building after one ring on my bell and the package was food. On two occasions, my packages were left with someone in the building without my permission. On 3/15/2012, once again he rang my bell once. By the time I got to the bell, he was in the building but he never came to my door. After a few minutes, I called from my window "what happened and where's my package?". He said he left it with some lady, stating on the door it says to leave my packages with her. There is no sign that states that on any door nor did she have my permission to pick up my packages. He was very rude.

I originally sold a guitar to a person in Nashville. I packaged up the guitar like I always do and shipped it UPS and insured it. The customer received the guitar and the box is damaged. It has a punctured hole on the top; something pierced the box and put a chip in my otherwise flawless guitar. The box is also scuffed and damaged. I contacted UPS since I have the guitar insured. They picked up the guitar from the customer in Nashville with the box, but the customer did not have all the packing material I used. He had thrown it out so he packed it in the original box with his packing.

I had researched and found the last OEM Toyota Hitch for my 4 Runner, which was coming out of Toyota Dealership in Las Vegas. The dealership said they shipped it to my body shop in MN, which was packaged secured. The last place the 45lbs hitch was located was in Denver Hub. The label made it to MN, but not the 45lbs piece of steel. How does this happen? They cannot locate this 45lbs hitch, they said it is nowhere to be found. The claim is closed. Unbelievable. How does UPS lose a 45lbs of steel that is an awkward size and shape? I don't understand this. In Denver, a live person from their Revenue Recovery Personnel had scanned this tow hitch. After that scan, there was nothing else. I would like to have more answers as to where my hitch went.

I have a prepaid package for pick up and called store 2114 and talked to Jeremey who did not want to help or provide any info other than passing the buck by telling me to call the 1-800 number. I personally don’t care if the package ever gets picked up. It’s not mine. I don’t have time to take care of all of my business, let alone someone else’s. But if I was paying Jeremey, he would be looking for a job elsewhere. He’s milking your clock.

I moved from S. San Francisco to Georgia. Before moving, I shipped stereo equipment in 5 cartons. All were packed with extra care to hopefully protect the fragile contents--corner protectors doubled, shrink wrapped, all were marked "fragile" and "this side up," and all were bound with tape from UPS marked "heavy item." 4 of the cartons arrived; two of them had damaged boxes, and one of them had a big hole in the side. My receiver had parts loose and rattling inside. Regarding the box that did not arrive, after calling UPS to find out where the last box was, I was informed that it was damaged beyond salvage and was discarded by UPS.

I took the entire morning off to wait for this package. UPS has done this before, several times. They just stick a notice on your door after a feeble attempt at knocking. In fact, it has happened so many times I have specifically told the driver that my room is at the far end of the house and he has to open the storm door and knock on the door, loudly. The difference is this package was important that I took a half day off to wait for it and subsequently most of the afternoon chasing the driver down. Couldn't you driver figure out the only morning delivery I have had in twenty years might be important. That's in several dozen deliveries.

Unethical Business: UPS delivered a package in a nice brown box. When I opened the box, inside was the original box of the company I bought from. The box was destroyed and pieces inside were damaged and loose. When I finally was able to get a human at UPS, no resolution offered but a run around. I asked them to ship me a new product with 2 day shipping. They refused. I purchased a tool to sharpen chain saw blades. It will cost me more than the product costs to pay someone to sharpen them. I ordered a new tool. I asked UPS to ship it for free. They refused. As far as I am concerned, when they covered up their mistake and delivered a nice looking package, they lied. That makes them liars. And I can do nothing about it.

We shipped out an irreplaceable 1895 Music Box through UPS. It was damaged in transport by UPS (when I say damaged, I mean it looks like it exploded). We purchased insurance on this package. When we purchased the insurance, no one told us about the 3-page packing instructions from UPS. We told them what was in the box and they even took our $30 for insurance and still did not tell us about the packing instructions. We have shipped many items (over 7000 packages in 6 years) daily through our business over the past 6 years and have never had a problem. We opened a claim through the UPS Store we shipped it from.

I just got off the phone with UPS and feel the only satisfaction I will get is by venting because they will never admit fault. I bought thousands of dollars worth of plumbing equipment online for a bathroom remodel. Some two dozen boxes arrived fine. Three small items and a toilet were shipped back in the same packaging they arrived in. Three were the wrong items, one toilet (out of three) was no longer needed. One of the small boxes arrived back at the supply house empty. The toilet (never opened) arrived broken.

All my mail is being returned to sender. I have been to the post office and was told by the supervisor that my landlord should have someone in the office of the building to receive the mail when there is a mail box in front of the building. I asked to see that policy in writing and was told no. I am not the landlord!

Chase Card overnighted a replacement Visa card on Friday, 3/09/12 via UPS. They assured me it would arrive by Saturday, 3/10/12, no later than 12 noon. I waited all morning Saturday and it did not arrive. I then called UPS and input my tracking number given to me by Chase fraud department this morning. It stated (clearly) that my parcel was 'dropped off at 11:56 AM and left on my front porch'! I was literally sitting nearby waiting for this envelope as I was so concerned after someone using my card fraudulently yesterday, not to mention that I really needed the card this weekend for important purchases! Chase then checked the tracking and got the exact same message I did. I live in a flat cul de sac with only 4 houses and it is a very wide street with clearly marked houses and easily accessible.

Your drivers are so stupid that they have never been able to deliver any package of mine to the correct address. Customer service is of no use because all they keep saying is the package was delivered. I sent my adult son next door (as this is where packages are delivered) and fortunately my package was there. No one lives there which is good as I might never have gotten my package. The irony is my street number is clearly displaced next to my front door. Please hire drivers that can read or afford glasses. This is so frequent that whenever I order anything in the future I will pay extra to make sure UPS is not the carrier.

03/8/12 this afternoon, UPS came to the door and rang the bell. I was on the third floor, nine months pregnant with a seven year old and a mother who is in bed and can't move around as she wants to. I heard the door bell, looked out the window and said "I am coming". I told my son to sit at the table till I get back and rushed downstairs, only to see the UPS driver had already left and on the next block at someone else's door. So that means to say when I said I was coming, she started writing the slip. Now calling UPS, some of them are so nasty to you. The lady said "we will call you back in an hour". When I did not hear from them in an hour, I called back. The lady told me that the driver said they stood outside for five minutes and no one came to the door. I might be pregnant, but not stupid and can tell time.

A package was received on 3/5/12 at my home in CA, 91384, at around 3:00PM. It was sent from Orion, Illinois, with tracking number **. It was an airplane Excite 90 worth $ 157.00. When I opened the box, I found both sides of the wing damaged. It is a model aircraft, almost ready to fly, which means it has covering on it. There is no way to fix the wood without removal of all the covering. The airplane is worthless without wings. Both the supplier and the customer (me) are very upset.

One of your UPS drivers damaged my left side driver mirror on February 25th. I have placed numerous calls to UPS since February 27th. It is now March 8th and I have yet to hear from any UPS representative. This lack of customer service is unprofessional. I am requesting an immediate communication from a regional manager, not a middle man, to contact me ASAP so we can resolve this problem.

I had been to the post office and the office had been opened late a couple of times. On March 5, it opened at 9:10. I arrived at 8:55. The clerk Ms. ** stated that it is not 9 yet so I have to wait. Then she opened at 9:10. When asked what happened, she stated with an attitude that "we had to prepare." The opening hour is at 9 and not 9:10. Today, they opened at 9:03. Then when in the line Ms. ** stated that she has not changed for 20, so I can buy stamps because "we just opened." Then when I stated that I have a box with delivery confirmation, she told me to take it back and come back. Looks like she just wanted to just say "no" to anything. Very poor service. They are disrespectful to other customers there. They should be under supervision and see what kind of services they are providing.