United Parcel Service - UPS Reviews

SEVEN DAYS after paying for overnight ground, while out of the country, my $3,000 paycheck JUST arrived, as scheduled after STUPID UPS sent it mistakingly to NJ, then to Chicago. It was scheduled to be picked up in Queens and sent to Suffolk County. They were apathetic, completely incompetent of finding my package and they "aren't sure about reimbursing me the charge!!!" UPS is a JOKE. Do NOT rely on them. They are completely INCOMPETENT. Even their supervisors don't know their ass from their elbow. They are of NO assistance. I will NEVER use them EVER again. WARNING: DO NOT trust them. They are UNRELIABLE and INCOMPETENT.

I can understand packages being late occasionally with drivers delivering hundreds of packages a day, but it seems that almost every other package I get doesn't get to me by the expected delivery day. When I pay for two day shipping or next day that's unacceptable. I'm sick of wasting my money and USPS is much more reliable in my experience. More and more companies are going with USPS, and I hope they all start catching on.

My parcel was supposed to be delivered Wednesday. I was home all day and when I went to get my mail there was the "we missed you" card. The delivery driver didn't even ring my doorbell to deliver the parcel. I phoned the depot and explained to them what happened and that I don't have a vehicle to pick this up. They assured me it was ok and that he would deliver it the following day. I stayed home the entire next day and he didn't deliver. I phoned them around 1:30 to find out where it was and was told it was on his truck and he would deliver it before 3:30.

I used to love and rely on UPS, now looks like FedEx is my friend since I almost never have any issues with them. And no I'm not associated with FedEx in any way. I had a delivery attempts, 3 of them, despite giving instructions to leave it by my front door, I got a "we missed you" slip. Asked to deliver to my leasing center, nope, the carrier kept giving me his little notes every time until I have 5 days to go to local facility and make arrangements to pick up a huge box which is not fitting in my car. Why do I even need delivery service??? Oh and 800 number is a joke, a bunch of robotic people are answering and saying the same thing what they have been taught. Human help there??? Forget it! They can't wait until they can get off the phone with you since all they can say "Oh I'm so sorry, but we wish we could help you!" Company shipping became a joke!

UPS did not deliver a package to my house because there are multiple residences at the same number. Instead of calling me or asking anybody they simply did not try, said that I was not available (whereas I was right by the door waiting for the package) and sent it off to a UPS collection center that is not even numbered on a long street.

I have had several bad experiences with UPS. The most recent was today. Like a number of you I pre-ordered the Galaxy Note 7 from Verizon. Big red sent out my phone as it said it would, yesterday (8/17/2016) UPS tracking showed it would be delivered on 8/19/2016, as it is supposed to be; however, when I checked it tonight UPS now shows it as being delivered on 8/22/2016 even though the UPS representative I spoke to confirmed that the tracking info was correct. When asked if I could pick it up tomorrow I was informed that I would still have to wait until Monday 8/22/2016 to pick it up myself.

Never go through UPS to deliver your package... I ordered four bundles of hair for my daughter for school. I wasn't home the day they delivered it so I request that I will pick up next day... All of a sudden next day they can't find the package. That quick it got lost and disappeared... WOW what a coincidence!!! I only dealt with Ups twice and both experience was horrible and then the girl at the front counter told me don't just call your carrier, order again and Ups will pay for it.. Stuff get stolen all the time... Bad business. So now my child have to pay for somebody else careless act and school start in four days... If I order anything else and they go through Ups I don't want it!!!

Returned home from trip within 30 minutes of final attempted delivery. Immediately contacted UPS to make arrangements to pick up package at one of their locations. Was informed that package could not be retrieved for "security reasons" and had to be returned to sender. Apparently UPS has no security concerns regarding its driver while the package is riding around in the truck with him or concerns about the personnel who will be handling the package while being transported back to its sender. It appears as if the company's true concern is all about being able to charge a second shipping charge. Worst customer service I have ever experienced. Next time it's Fed Ex for sure!

If you ever use UPS for shipping, make sure that you use it at least once a month. We use it sparingly, and have not had to use it for the last 4 months. Because of no activity, UPS cancelled the account, and did not give any notice. When I went to log in to create a shipment, I was able to log in and fill out the form, but it would not take the account number to bill it to. No mention anywhere on the site that the account was cancelled, nor that I needed to call Accounts Receivable to have it reopened. Found that out by using the Live Chat.

I ordered a wedding shower gift off a store registry (a $300 set of pots) which was only available online. I had to pay $11 to have it shipped to me on time. There was another faster expedited shipping choice which cost $15, but the $11 option was fine for me. It came on time but I could not believe the condition it came in! It looked like it had fallen off the truck and rolled for a mile!! The pots were in the same box you would purchase them in the store, (not in another cardboard box), with a partial plastic wrapper that had the bill attached, that had been retaped together! The box was all ripped open and destroyed! I never checked the pots, but I'm sure some were destroyed as well.

UPS does what IT wants and has no consideration for its customers' wants and needs. The worst experience I've ever had with a company. Period!!

The employee Andrew. What a piece of work. First of this is Woodstock, OR. Almost every business here is staffed with 20 to 30 year old attitude filled children. I arrive with my very large box about 93 lbs and hand truck it in. Andrew does a few head twists and hmmms while looking at it. Andrew says, "We have to rebox it." I reply, "No. It goes this way. It is cradled in high-density foam. You can just put another box around this one and tape it if you're uncomfortable with the box. What's the cost?" After measuring and continuing to give me looks of consternation and more hmmms, Andrew finally says, "About $350 but I have to work on it more to be sure and can't have it done until tomorrow. It will go Monday." I ask, "Can you put "UP" stickers on it, please?" Andrew says, "Yes but no guarantees."

I was expecting a package this Saturday morning and thinking everything is gonna be great. There and behold I go and check the mail today to find out no package. So I tracked my package online and it tells me that UPS delivered the package to the wrong location the day before at 3 in the afternoon. I then called the location that it was delivered to and they told me that they forwarded the package to another location via USPS now instead of UPS (assuming the correct address this time). So much for expecting a package delivery in an orderly fashioned manner, now I have to wait thru the weekend and I am very annoyed about this! It must be a duh person or a new driver that doesn't know the difference between city locations on the label. Just terrible service for physical locations delivery services/company if you ask me. Pfft!

Awful customer service! UPS lost my package, I called to resolve the issue on the last day of expected delivery (one hour left for delivery time). I was first told to call the company I ordered the items from, when I explained that they fulfilled their obligations by shipping out the product and UPS LOST IT, then she said I would have to call back tomorrow. There was only 1 hr left for UPS to show up. Obviously they never showed up with my package so now I have to waste more time tomorrow to find out where my package is. I honestly have never had such terrible service! She sounded like a robot repeating what she has been trained to say and did not care at all to go out of her way to deal with the situation. I will never personally deal with UPS for my shipping needs, only FedEx for this girl!

I don't understand why it so hard to work with this company. They consistently mis-deliver packages to my home and instead of making it easy to get the package delivered to the correct address (which they had to pass to get to my home) they tell us we should just deliver it ourselves. Pretty sure this is what the client paid UPS to do in the first place. This last time it took two days of calling the customer service line to actually get an agent to schedule a re-delivery. They wanted to know everything about me too. You do not need to know everything about me to fix your mistake. I am only involved because you delivered it to the wrong home and I felt that it was my responsibility to let you know. Some people might have just trashed it or kept whatever was inside.

This has been the last time I will be ordering my things and shipped by UPS (Unreliable People that Suck). I once ordered items from Costco, which uses UPS to ship to my home. After a long period of time, I didn't receive my product. In fact, they even LIED and told us that they have already shipped it to my house. In fact, they just returned the product. The second time which I decided to give them another shot and ordered a fan. It took a crap ton of time AND when they FINALLY did deliver it, they just DITCHED my product without ringing the DOORBELL! I find that COMPLETELY unexceptionable ditching a eighty dollar product on the floor without letting the customer know that they have received it.

Local manager at distribution center intentionally lied and has maliciously tried to sabotage my fiance's business. Continually changing his lies when he is caught. His superiors are backing him without reason other than his lies, giving the runaround without anyone trying to get to the bottom of it. Countless time on hold with many promises of return phone calls, most of which are not received.

UPS 2281 lost 1 of 4 items to be shipped from a local Auction House. The charges for shipping included 3 items in one box and 1 shipment in a larger box. Two items were received promptly in a single box, 2 items were missing. An inquiry turned up 1 of the 2 items. To get that item required an additional charge based on the value of the missing item. Although the item had already been paid for, shipping was paid for with an implication of non-shipping unless the charges were paid. The value of the missing item; $125, was used as payment.

Within the last two weeks all three of my packages that came through UPS, one that was ultimately then delivered to my home by USPS were damaged. When I asked the postal carrier about it, it was the packages are being delivered to the post office by UPS, and that many of them are badly damaged when they get them. These packages actually appeared to be torn from the top so that someone could see what was inside them. There was no damage to the actual products.

Terrible service, the worst! Ordered parts for my motorcycle and UPS just left it out in front of my house, which is on a corner, and yes as most would suspect, it was stolen. I called the vendor who now has to file a claim and I have to wait approximately one month to be re shipped. Upon talking to the vendor I insisted on signature required if they use UPS again or my wish was to use another carrier. Thanks a lot UPS, you suck!!!

My package was a pedestal sink. The UPS driver dropped the package on the porch so hard it brought my dogs off their beds barking. The sink and the pedestal were in two different boxes, both were broke in little pieces. When I complained they told me I should keep the boxes for five days for inspection. Two weeks later they said we will not pick it up.

Ordered Apple products with 2 day delivery. UPS said it would come today so took the day off work to stay home to sign for it. No delivery window given so waited ALL DAY for delivery. At 5pm, called Apple and asked if I could hand write out a delivery waiver for signature. They said YES I could write one out if verbiage was exactly the same as what was online (I have no printer). I did and left it on my front door. UPS delivery came after 5:30pm and left a note on my waiver - they would not accept my written waiver. Called UPS customer service and the rep said they would deliver on Monday; to which I said "I am not taking another day off work to wait all day to receive the packages." She was repeating what I was telling her back incorrectly so asked to talk to a manager. Have now been on the phone on hold with UPS for a manager for over 35 minutes. I doubt anyone is coming to the phone.

I run a small business in Florida. While on vacation I sent payroll checks 2-day guarantee so my employees would have their checks on pay day. I wanted to use FedEx my husband opted for UPS. We paid $22.40 to have checks arrived by Thursday at 12noon. When we tracked the checks on payday, we were notified that the delivery date was changed to Friday. That does not help my employees pay their bills. When I spoke with Mike the store manager, he said things happen. When I asked what good the two day guarantee was... no response. Said he filed a claim and if UPS agrees (what a joke) I would have my refund in 5 business days. I asked about employees that would suffer losses since their pay checks were delayed. I could file another claim. I will never use UPS again for anything guaranteed as there is no guarantee.

While rushing to the UPS department to get something shipped, I had done goofed in my shipment by not only packing adequately that I had to spend about half a grand on the shipment, and expediting it because the receiver was waiting for it, and I had been working on it for a while and it was way overdue. The assistant manager was a jolly ol' fellow and helped me pack it up and do it safely. We fit everything but one thing which had to be shipped separately. We made it just in time for the delivery man to take it away for shipping. Those folks? They were outright phenomenal, and I got a discount because I wanted to ship it, while also the value making the rise. Avoiding a confrontation about spending my money, things looked up to the shipment of the gift to the receiver.

To start this review let me tell you how far I went just so I could inform everyone looking on this site how TERRIBLE these spawns of Satan are. I am typing off of my grandmother's computer after waiting an hour for it to start up and actually made an account on this site only for this particular review. Why was I motivated to write this with such inconveniences? BECAUSE UPS IS THE ABSOLUTE MOST WORST PARCEL SHIPPING COMPANY IN THE ENTIRE EXISTENCE OF PLANET EARTH!!! A mentally ill pigeon traveling from New York to Dubai would complete its journey faster than the one day shipment UPS offers innocent online buyers. I ordered a $750 package with one day shipment for $25 because I was so eager to receive it. Keep in mind I ordered this on Thursday July 28th at around 11. One day shipment right? HAHAHA NOPE!!!

We have the most worthless UPS guy here in Limington, Maine. My wife is making lunch in the kitchen right by the front door. When she happens to look outside and sees the UPS truck out front. She opens the front door and there is the UPS guy trying to stick a "We tried to deliver and you weren't home" note in the door. My wife right away says, "What's this?" He says, "Well I've been knocking for a bit," and right away she says firmly, "No, no you haven't. Don't lie to me." He says nothing and she finally says while handing him his "note", "Go get my package please." As he turns away he says, "Ok but man it's heavy."

How does UPS get lost looking for Louisville Kentucky of all places??? (For those who don't know, Louisville Kentucky is their largest hub AND their corporate global headquarters.) Apparently Big Brown has some really smart package handlers and OTR truck drivers when they can take a package addressed to LOUISVILLE KY and manage to misroute it to Madison Heights, Michigan before anyone anywhere in the system noticed anything wrong! Then when I called to ask about my package after it was supposed to be delivered first, the Princess at UPS' so-called Customer Service tells him there is no information available and no one knows if or when the package might be delivered (and, no, I'm not being sarcastic, "Princess" is what she called herself - and apparently what she thinks she is).

A couple of days ago, I was sitting in my living room when I heard a loud "thud" against my door. I got up to open the door and spotted a package on my doorstep - a curious sight, as I had no recollection of having ordered anything recently. Thankfully, the UPS driver who had delivered it was kind enough to make me immediately aware of its arrival by throwing it at my door, so there was no possible way in which I could have missed this boxed enigma. Upon closer inspection, I determined that the package was indeed addressed to my residence - unfortunately, the name of the individual on the package was completely unknown to me, and I have been living at my current residence for just shy of two years.

My husband sold some Longaberger bowls on eBay. I packed them myself. I worked for a gift company for 14 years and packed and unpacked thousands of items. When we went to the UPS store here in St Augustine, the guy asked if one hundred dollars insurance was enough. We said yes. We sold the bowls for $57. After 10 days of dealing with UPS and sending them pictures not once but twice, they turned it down. Somebody threw that box up against something to break them. I will not use UPS again. My husband sold the bowls because we needed the money. Shame on them! It is back to the United States Post Office for me.Tracking number **.

We try to never use Kingston NY UPS with their strange hours of 330-630 PM 5 days a week to ship items but situation arose with a rural residence that had no mailbox so I had my USPS package returned and needed another option. So we went to UPS and waited 20 minutes or more with one worker at shipping station. My turn she asked what's in the box and I said it's a picture (picture size 16"x19" box a little bigger) then she asked is there glass I said yes then she laid the box flat on the scale and proceeded with CPR in the center of box.

A package showed up with a payment necessary of over $200. I declined. The driver gave me a phone number to find out what was going on. From that number I was referred to 2 supervisors with direct access (amazing!), a name and phone number. Not only did the supervisor get back to me within an hour but she went above and beyond to help me. Then, the folks at the payment center could not have been more efficient and helpful, even calling me back after being disconnected. Everyone I dealt with was friendly, professional, and the customer service was EXCEPTIONAL. These folks have it right, thank you.

Asked for a worldwide expedited delivery at the beginning of July 2016. Paid a lot and they promised the package would arrive within 5 business days. The packaged arrived at destination after 20 days; and they further charge the receiver extra dollars.

I shipped a valuable mandolin in June of 2016, very-well packaged, and insured for $3000. I shipped it from a UPS store, something I now regret greatly. The mandolin was damaged, and I filed a claim. A contractor for UPS was assigned the claim, and, not being near the recipient, got photos of the damaged mandolin, as well as the packaging material from the recipient (which was an instrument re-seller in Michigan).

Received notice of collection on brokerage. No idea what for. The collection agency indicates that the parcel would have been paid for at the door but since they don't have internet connection, must have mistyped a digit on the credit card. This equals collection to me after 90 days. They claim they try to phone 3 times but won't leave a message on a machine. What next slates and chalk? Join the 21st you idiots! What business model uses a collection agency to administer accounts receivable? When is someone going to create a service oriented courier service? I will NEVER use UPS for shipments from the US to Canada. $20 parcel = $65 brokerage. They actually put me on collection before for an item I bought from an online computer store chain in Toronto. They brought the item in from their US warehouse to Canada and then shipped it to me from their store. UPS sent a collection notice on me for brokerage!

Owning a company is a chore. Having a wife who orders things means we both expect courtesy from UPS, and on 7/20/16 ups came. Did not ring the bell, and left a note for us to sign for next day delivery. Nothing, and so called only to be called we would have to go pick it up. Thus finally got a US supervisor who said they would deliver it, and the next day Saturday got called, left no message, so we called back when we got home, and thus the same.

UPS suck and sting. Worst service ever. I sent a package from UK to Mexico and the incompetents sent it to USA. It's been now 3 weeks and they are sending me back my package because of their mistake. They couldn't rerouted. No. Instead they are sending it back and for doing that took them so long??? Oh and they didn't have the delivery date yet. Those papers meant to be for legal purposes by the 27 of July and I can't have them back yet.

Not only did they lose my package by delivering it to the wrong address, ten blocks away, they were hopelessly rude to me when I called to rectify the problem and insisted I had received it. When I finally hunted down the package (myself) and proved that they had picked it back up when the wrong recipient had turned it back in, they didn't even offer an apology. Worse yet, it's been three days past when it was supposed to be delivered. It would have been quicker to just order another computer and had it delivered from another service. The only reason I stuck with UPS was that they had the last computer in stock. I honestly don't know how they remain in business when FedEx and the Postal Office do much better jobs and aren't terribly rude to paying customers. Especially when the mistake was their own.

This is the 2nd time UPS is inflexible with delivery options and I have to take off of work to pick up a package at one of their locations. Please vendors... Don't use them anymore!!!

We were travelling in the United States and I left my phone in a hotel room. Best Western contacted me and asked where I wanted it sent and I replied to our vacation stop in Calgary, Alberta. Instead they sent it to our home in Ottawa by UPS. I received a message on July 14 from UPS indicating the phone would be delivered on July 15. I called their Canadian number to ask the phone be re-routed and immediately was connected to their call centre in the Philippines. The agent explained the phone could not be rerouted because it had already left their "hub" in Windsor ON to the Ottawa warehouse. The agent said UPS would have to try to deliver the phone first and then something could be done. I asked why send a delivery person to an address when we knew no one would be home. The agent replied "Those are the rules."

Sold a pair of vintage lamps on eBay in May 2016. Took them to Landover, MD UPS. They were packed by a UPS Employee. My husband told her that she did not use enough packing. "I do this every day, I know what I am doing." Well the lamps were received broken and UPS had the nerve to deny my claim. I had to fight to prove that an employee packed them. As requested back in May I filed a damage claim. They picked the package up in Washington State from the buyer and lost it. With my persistence, it was found in late June... In their lost/found in Kansas City.

UPS don't have no time for delivery. People have to sit around all day. The dates keep changing. If FedEx can have times they should too. Never again will I use UPS!

I ordered from Amazon Prime on 7/10/16. The order shipped in 3 packages: 2 through UPS and 1 through FedEx. FedEx package got here on 7/13/16 no problem. However, the UPS driver is playing games with the other 2 packages. My husband had previously asked him not to blow his horn when he delivers here. Driver responded by calling my husband an ** then floored it out of the driveway & blasting on the horn AGAIN. Now one of the packages is at the UPS store 7 miles away & I have to go pick it up.

Well I can start off by saying UPS is the worst company I have ever worked for. I applied for a driving job. I put in my 2 week notice to go to work for UPS and mind you I left a position that I was at for more than 8 years. Went to UPS to go to work. I was excited to work for them. They DID not give the right training for the job. Their turnover rate for employees is really high. Day three was really bad. I was set up by the supervisor giving me a lot of late pieces to deliver and when I returned to the hub I was told if I DID not make it back to hub by five I was fired. Mind you that was day three. That crap company I hope folds up. UPS sucks. I would not recommend anyone using UPS. Go FedEx. UPS is a ** company. Don't go to work for them.

Driver do not follow customer request. They create their rules. UPS DRIVER DOES NOT FOLLOW DIRECTION FROM CUSTOMER. Lack customer service and care to the customer wishes.

I moved from Tucson, AZ to CO and had 3 packages shipped, 2 with towels and misc. stuff I didn't care if they made it and 1 with a lot of personal mementos and old tax records. The important one was the only one in a good and new box from U-Haul while the others were in used boxes. The important one never made it to CO.

We went to UPS and got direction for shipping perishable product to our father in GA. We followed their direction to the letter. When took to them and they told us they would package in crate and airship to GA. Needless to say package did not arrive. We received notice package was damaged in transit and was discarded. We contacted GA location and they were nice enough to go dig our letters to our father out of the dumpster as well as photograph package. They also told us how to file a claim. When we contacted Corp and store we were told that claim was denied because we did not follow packaging requirements. We told them store packaged and they stated that was not true even though we provided emails from UPS with pictures showing computer generated labels. We are out 275 and my father did not get his birthday gift. This was food that is not made in GA and he is sick and looked forward to this food. It's just not right!

I was expecting delivery of my package, upon checking my email when the package never arrived, I found that the package was returned to sender. In UPS notes it stated the package was damaged? I've received damaged goods in the past, taped together, and that they had contacted the receiver, which is not true, and that the package was not ordered, again never happened. UPS returned the items to Sender. I contacted the sender's customer service, and they could do nothing, but credit my account. I could not reorder the items as they were clearance and none were available. This is outrageous. They never put the package on a truck for delivery. It never left their warehouse in Fort Worth, TX.

I know reviews are notoriously skewed towards negative experiences so I wanted to share a positive one. I live in a medium sized gated apartment complex near downtown LA and ordered a futon off of Amazon three days ago. Not only did UPS get the item to me within 36 hours of it leaving the carrier faculty, but the delivery person carried the 80 lb futon 50 yards from the front gate around two buildings and all the way to my doorstep. Excellent service especially in comparison to the USPS delivery workers who constantly throw packages over the front gate and just leave them smashed and crushed wherever they are thrown.

Every time we have ordered something and came by UPS it is never delivered without a fight. They say the address is always wrong... which isn't never wrong. I have confirmed and confirmed I even gave directions and still can't find me wow... I wonder where they get the drivers out from under a rock? I have tried and tried to get answers and they never respond to any calls. I am not going to be using UPS again. And it is bad when stupid drivers leave electronics out in rain when they are too lazy to pull in driveway and get out and walk to the porch. If could have left a no star I would have.

I recently donated my air conditioning units to less fortunate families and ordered a brand new one from Walmart.com which uses UPS for shipping. I paid extra to arrive by Jul 5 as NYC was experiencing a heatwave. Even though no signature was required for this delivery, I called UPS ahead of time to verify and ensure package would be left inside my apt building at my doorstep. They noted my acct and agreed to the terms. Missed delivery on Jul 6th (one day late), wasn't left due to driver's discretion.

We shipped 4 boxes from Austin to Seattle. One is still missing in action somewhere in Portland, Oregon for over a week already. The other 3 boxes came but they all had big hole on them. One of the boxes contained a 27" computer monitor and the screen was completely broken. The monitor was in its original box with Styrofoam padding and it was double box for extra protection. It looks like someone punched a hole through the box with a golf club or something. With such a high force impact, there is no way the monitor could survive. I showed it to the delivery guy who agreed that it was properly packaged but UPS refused to be responsible for the damage. I am so disappointed of UPS service and promise not to let myself or my company ship anything through UPS. Don't let this happen to you.

This place is such a waste of time and the people behind customer service can not have an IQ more than 2. They can never ship to anywhere correct and when you try to correct them they will pick random places to ship your **. They are pansies that hide behind a phone. Can't spell or half the time talk clear enough English for you to understand them anyways. David Abney really needs to reconstruct if he really is the Chairman of this business and stop hiring morons. Because of his incompetent employees I now lost 25k on a job all because they decided to ship my customers ** to a random address they just picked out of their ass. If he knew and understands business he would understand that it doesn't work that way. I guess he will have to answer that question when it's his time in court and explain that to a judge and the media. They should be called the Bubba Gump factory instead of UPS.

Do Not Use UPS to ship Queen Honey Bees. I had 10 queen bees (very expensive, very delicate) shipped to me. The box arrived damaged, dropped so hard that the queen carrier inside was torn loose and the queen cages dropped all over the floor of the box and knocked around. I had the box delivered "for pick up" at the local depot. They put it on an open truck on a cold, rainy day - wet and cold kills bees. Tried 6 times by phone to reach customer service. No luck. This company must be the worst shipper in the US.

1 Star is one too many. If I could give UPS a negative 100 I would. Their service is by far the worst I've ever witnessed in my entire 30 years of existence like really and I mean in everything from dining to retail. First the customer service. WOW wait hold on. I'm not even sure calling it customer service is appropriate. I've spoken to so many different dummies in one day. My IQ has probably dropped about 100 Pts. One ** told me to walk around the neighborhood to look for the damn truck. ARE YOU SERIOUS? They make false claims of allegedly attempting to deliver when in all actuality they never even came. They will drop your package off with any random individual or drop it off at a random location and yes that's right this will all be YOUR FAULT! They are the worst courier service ever! Who are they hiring and what are they selling because they DO NOT SELL SHIPPING SERVICES. I ended up cancelling my entire order. Buyer BEWARE!!!

On July 8th 20016 I was waiting for a delivery from UPS that was never delivered. It was stated that it was delivered and it wasn't. I immediately contact customer service and got the runaround for about an hour or so pertaining to this matter. I've been received a phone call back from a supervisor stating to me that I could go look for the UPS truck in the 1700-1800 area. I immediately stated to home "What? Am I supposed to walk up in down the street looking for a truck? Are you kidding me?" She stated to me if it was her package that's what she would do. Are you kidding me? UPS is the worst carrying service ever. I will never again in life use this service for anything.

UPS is a service that I am very highly disappointed with. I have used this service in the past and 7 out of the last 10 times I have had to go pick my package up due to an error or incompetent people on UPS behave. I was supposed to have a package delivered 3 days ago. On the first day when I called they said they were correction the package and I'd receive it the next day. On day 2 the representative read the notes from the previous day and stated they didn't do what they said they would. "I'm taking care of it right now. You'll get your package tomorrow."

I just bought a home around Goldsboro NC. My girlfriend had a package delivery from UPS. The delivery man parked his truck at the end of my driveway in the cul-de-sac, less than 50' ft. from my front door, Then proceeded to walk next to my driveway in my front lawn which is covered with a layer of hay because I just finished weeding, tilling, raking, leveling and smoothing, then replanting and covering with hay. A LOT of Extreme and intensive labor in the very hot NC sun to have a foot path installed across it that I DID NOT WANT. Did the only lawn in my neighborhood that was covered with hay not give this man any clue that he shouldn't walk on it. And the company we ordered from sent the wrong item so we returned to sender. BAD DAY. THANKS UPS???

I received a package today that was completely soaked because the driver just dumped it at the bottom of my driveway, although I had been told, when this happened before, that they never leave packages in an unsecured area. This was absolutely not a secured area. When I went into live chat to complain, all I got was robot-like responses about how sorry they were and yet another number to call. Now that I have looked at UPS reviews on the Web, I realize I'm hardly alone. This company provides lousy service and if I send anything from now myself, I'm going with FedEx.

I am sitting in my living room next to my outside door when I hear something hit my door. Then my doorbell rings, (I immediately go to my door when I hear the package hit my door). I see a tall ** UPS driver walking back to his truck in a very fast pace. When I say something to him he becomes very arrogant and jumps back in his truck and pulls off. First and foremost I live in Newark, N.J. I don't live in an extremely bad area but nowadays no area is safe. No one should be leaving a package at the door without first seeing if someone will at least answer the door and the drivers could at least be courteous since they have a job and there are plenty of people who are less fortunate. I have had packages delivered by the Postal Service, FedEx, Amazon and none of them just throw the packages at the door and walk off.

In January I was expecting a package from the U.S... had been a few weeks didn't come. I called company sending package. They said they would look into. They didn't get satisfactory answer so sent out another package. This package I received by UPS. Driver didn't knock at door or ring bell. Seen UPS truck leaving. Looked outside and package was sitting outside on steps. Anyone in area could have walked by and took package. UPS doesn't know what's in package and don't care. 3 months later I see a UPS truck go by my house was going out to store and almost tripped over package on stairs. I know I hadn't ordered anything and again driver didn't knock on door or ring doorbell. Picked up package and noticed this might have been the package that was originally sent out at beginning of year.

I receive parcels from France a few times a year via Canada Post. This time, UPS was picked as Canada Post could have been on strike. For a 50 euros value, UPS charged me $37 extra. For the exact same service I was never charged extra fees with Canada Post and the overall price for sending the parcel was even cheaper with them. On top of that UPS doesn't respect the delivery schedule. Never pick UPS, extremely bad service!

I ordered a laptop through UPS . The item reached to their center. They attempted one time visit to my home and asked me to go get the item from their customer center. When I went there they told me that by mistake the item was sent back to the sender, I lost 20$ this way. When I contacted them they took my information and said they will call me back within 30 min. It's been one week and I didn't hear back. Last time I use this stupid UPS. They are inefficient and when they do mistakes they are liars. Stay away from this company.

I have to use UPS when it's the vendor's only choice. UPS screws up ALL THE TIME. They just mis-delivered something else today. And, instead of checking with me first, sent it back to the vendor. It's not the company it used to be. IF IT'S IMPORTANT, DO NOT USE THEM.

Back in May my daughter had a shipment of 5 bottles of wine and a bottle of olive oil shipped from Italy where she had visited a winery. Almost 3 weeks later it was delivered to our lot where we are building a house - we've had other UPS deliveries made there and if they do not leave it they leave a postcard saying where to pick it up. Well this didn't happen - there was no postcard. They just decided to deliver it to our old house that we SOLD over a year and a half ago. Only by tracing the package did we find this out - they just left it on the front porch. No signature, no anything. Then the people that bought our house (I guess their conscience got the better of them) called to have it picked up by the local UPS outlet. We were told it was in Newton at the UPS Store - we spoke to the Newton store who then told us it was being shipped to our rental address overnight.

UPS is my absolute last choice for any delivery service currently available. On every occasion I have had something shipped by them, the driver has walked up to my door without my package, refused to knock, and left a sticker on my door declaring I had used one of my three strikes before they would send my package back to sender. They give the option to have the driver leave the package at the door, but in order to do so, you have to allow UPS to give up all responsibility for any damage they cause to the package, which is absolutely insane. No other shipping company requires that.

We've been using UPS for the very long time as trusted courier company in Dubai. However, we have shipped a trophy in London believing that the shipment will be handled and carefully deliver to the recipient without any damages. Unfortunately, the first trophy that we sent was delivered was broken and the second trophy that we sent as replacement were delivered damaged again. Very frustrating and disappointing level of service. I strongly not recommend using UPS ever again.

I often receive my packages when they are shipped with UPS but I still do not trust them since they occasionally lose my packages like recently. The tracking says that the package was "delivered" but the actual package is missing. When I called them on it, instead of investigating who the delivery person was, they told me to call the party that shipped the package! Unacceptable! I do not recommend this company to anyone!!

I work full-time and have tried my best upon placing an order with Amazon to ensure that I would be home to take delivery of a microwave. The UPS website indicated an expected delivery date for Tuesday and I took a day off work to be home. On Monday evening I returned to see that the UPS driver had arrived a day early and left the (heavy) package at a UPS Access Centre. I phoned UPS and requested a reschedule as I was unable to walk home carrying this box. I again waited all day at home today/Thursday.

I send a normal letter from Pitt campus to downtown. The zip code is from 15213 to 15219. I went to UPS to ask for recommendation about the number of stamps required to send my letter throughout this distance. Since I did not have stamps, I also decided to buy there. The stupid or profiteer office clerk told me I need to buy THREE stamps to send this SMALL LETTER even it was only from Pitt campus to downtown. Otherwise, he threatened me that the letter might not be delivered.

It took two days to go from Ohio to the UPS Oak Creek, WI facility where it sat a whole day, after arriving. Then it was supposed to be delivered the next day. We were home all day, and around 5pm noticed a UPS truck delivering to a house across the street, then he drove off.

UPS, the main company and Amazon were both courteous to me. However, the local Bozeman, MT UPS distribution center is terrible. A package was left at an access point that I am unable to get to during its business hours. I called UPS to request a re-delivery and they said that it would be redelivered within the next 2 business days. The local UPS distribution center manager called my personal cellphone to tell me that they will not redeliver the package. She argued with me stating that UPS cannot make such promises as "They don't know what it's like here" (This is an actual 'cat stuck in a tree in the police reports town'). She was rude, inconsiderate, and I could hear the laugh in her voice as she enjoyed very much telling me that she will not redeliver the package.

I order online a big parcel and in the delivery day I called them to ask about what hour they will be there and the answer was until 7 they can deliver!? I went for a bit to the shop then I went back home to wait for them. Then my boyfriend he came and saw the missed delivery note (I haven't seen that). I called them to ask about next day delivery and they said they only doing deliveries between 12-15. And if I want some other time will be extra 30!? Is this company based on fake deliveries? I am only buying things online. I never had any problems with any other company, they will call before or have an exact time for you. Such a shame.

Contacted third party awaiting their response since other packages from UPS come fine willing to give the benefit of the doubt.

I order a lot of stuff online that is delivered by UPS. My question is this. Why do they send my package around the States before I get it? My latest order was in Atlanta, GA. Went to Tifton, GA to Cairo, GA (which is 5 miles from me), back to Tifton, GA. Now back to Cairo, GA. Why back and forth all the time. This is with EVERY order I get. One was in Ohio then Tallahasse, Fl. 40 miles from me then Jacksonville, Fl. 200 miles from me, then Orlando, Fl. 400 miles from me then Tallahassee, Fl. Again 40 miles from me then Back to Jacksonville, Fl. Then back to Tallahassee, Fl. THEN FINALLY TO ME. WHY, WHY, WHY. Do they have a map? This is so aggravating. I understand why they charge so much. If I didn't know better, I would think UPS is run by our government.

I am finally writing an review to hopefully get some involvement from the corporate office. I have had three packages over as many weeks sent to my address via UPS. The driver that is assigned to my route has never attempted to deliver one of these instances. I have been home for the last two months with a broken foot never more than ten feet from the door and the driver never rang the doorbell and the driver never knocked. He has never once attempted a delivery instead he chooses to take our package directly to the UPS storefront.

I shop heavily online with UPS as the vendor's logistical carrier of choice. This writer has had repeated incidences of delayed deliveries and two recent failed deliveries resulting in ripple effects of requiring repurchase of items or unreasonable delay in use. One specific incident, this writer paid for overnight shipping and the driver decided not to leave the package and delivered the item to an access point. I did not receive the item for five days. I demanded UPS reimburse me overnight shipping costs and had to repurchase the suit for an interview. Please note, the drivers days previous to incident, attempt & successfully effected delivery.

My supplier used UPS for delivering my order in June. UPS came to my building. Couldn't find my name on the directory so they left. When placing the order, I provided my supplier my contact # (cell phone #). I called the supplier, complain for late delivery, and about UPS. My supplier contacted to UPS and also provided my contact # to reschedule the delivery. UPS did call for this matter and asked for the buzzer # in order to get inside the building. I mentioned that they can text or call me on my cell but they refused to do so as they complain no time to call for each delivery. I've been ordered from everywhere in the world and had no problem until now. To UPS, this is 2016, 99% of people in Western country using cell phone for communicating. If you can't text or call customer on the cell then you should be ashamed of your service. Improve your customer relation and service, UPS.

Since I rent the basement of a semi-detached house we have the basement back door as our main door. I make sure to specify this on any order in the address line and in any special delivery instructions. It always shows up on the address sticker on my packages. HOWEVER, UPS did not deliver my 70 pound mattress order to the back door. I noticed the truck had arrived through our tiny front window and so I ran out.

I ordered a radiator from this company and radiator was fine but when I took out I seen it was not the right one so I put right back in box. It was packed the same way with correct packing in same as I unpacked it. So I shipped it back to seller for a refund then when they took it the box was tore up and top of radiator was smashed down. So I filed a claim then UPS went to pick up and sent for inspection. First time they said I didn't use their box and wasn't packed by a UPS store so instead of sending it back to the UPS store where I had it sent at, UPS sent it back to the radiator company so they refused it.

For the past 2 years, UPS has missed several deliveries to my door, even though I have paid for delivery. They do not leave notices to let me know if they have attempted to deliver and when I call customer services, they are very patronizing and leave me on hold indefinitely. When I tracked some of the packages online, they showed that attempts were made even though in each case, someone was home to receive them and no one knocked on the door or left notices to show they attempted.

I went to a UPS Store to ship something for next day delivery. The representative looked at the address and confirmed that the package would get to the recipient by 1:00 next day but it would be $60.24. I figured that I would pay for it as I was sending Formula 1 tickets to my spouse, who forgot them as he rushed out to the airport and didn't check his drawer since our newborn was sleeping and he didn't want to wake her up. Anyway, I paid for the delivery of the package to find out the next day that the package never got delivered on time. I called up UPS customer service and the lady gave me an excuse that Canada has to select the broker to pick up the package to have it delivered and they didn't pick UPS.

On Friday 6/10/2016, I ordered some Microsoft software from CDW-G to be delivered from **, NV to my house in **, CA. I was told by the seller the arrival was approximately Tuesday, 6/14. Some time on Tuesday morning 6/14, your delivery driver arrived on my porch. It just so happened that my wife was gone, leaving my **-year old daughter home briefly. Due to being a minor, we had instructed her to not to answer the door for non-emergencies. As a consequence, your delivery driver left a receipt (attached).

I make these comments without prejudice but can't say I feel good about the company mentioned below. An auto repair company that is taking care of my van repairs has been waiting for a delivery that was shipped from a company within Canada (from Ontario to Gibsons) by UPS's fastest (express) service. What a joke that is. It left Ontario on the 10th and the parcel arrived in their Richmond warehouse on the 11th June.

My office constantly drops off packages towards the end of the day (after work) & frequently the packages arrive a day late. We figured out the problem: The UPS driver picks up packages before the posted last DROPOFF time at the UPS STORE YET, NO ONE CARES!!! The UPS STORE tells us UPS is a separate company & they don't control the drivers so I should call UPS.

Three weeks ago mailed a 106 pound package with a Mercruiser Outdrive upper and lower cases, gears, bearings and shafts. Package was dropped off at UPS hub on Mercer Road in Lexington Kentucky shipping to Miami Florida. Upon tracking number the package was held over for two days in Georgia then dropped off at recipient door by UPS driver. The driver told recipients that it looked like the package has been dropped off the forklift, were off the back of a truck and he was very sorry - it was like that when he got it out of his ups truck. Resetting immediately, took pictures of the package and I called UPS damages Department. I told recipient not to worry that I had insurance. The damage Department told me they would come the next day and pick the package up.

They did not inform me when the package would be delivered. It turns out that the package that was supposed to be delivered on Saturday with my breast milk will now be delivered on Monday. I labeled it perishable and had confirmed one day delivery but now it is a three day delivery. Consequently I am looking at not feeding my baby all the milk I worked so hard to pump and store.

Mailed a package that I dropped off at Office Depot on April 18, 2016, which would be delivered by UPS ground to Gilbert, AZ., to arrive on April 22, 2016. Got a notice that the package was delivered, but left at the front door. Receiver never received the package. I phoned UPS and was informed that the driver delivered the package to the incorrect address. So an investigation was started, UPS has GPS tracking in their truck and was informed that the driver had stopped and left the package at the incorrect address. Investigation started, the driver went back to the home and was told by the home owner "no package was left here". UPS claim that they called me to inform me, but come to find out that they took down the incorrect phone area code to notify me.

Service, UPS 2nd Day Air??? Originally my cell phone was shipped out 2 days shipping. After 4 days of shipping I did get my package on 06/07/2016. I called UPS. All they can say is "Sorry." My wife stayed home all day waiting for package, and tomorrow she will stay home again waiting for a package. If it was a mechanical failure UPS has only 1 (one) truck and can send another truck to pick up packages.

UPS Store 12405 Venice Blvd Los Angeles CA 90066 - I was online by phone with the IRS to receive some documents via FAX inside the store. It was around 12:00 pm on June 7 2016, but the attendant did not show professional attitudes to the customer. I was giving some information to the IRS that it takes some longer time, the attendant start making me feel like a thief. The attendant asked me to leave the store, I told him "You should be nice, you must show professional attitude." He asked me "Are you going to use the service or leave the store?"

I had an order that was a scheduled to be delivered on Monday, 6/6/2016. I had checked the status of my delivery throughout the day. Every time I checked, it said it would arrive by the end of the day. Around 7:20, I decided to call to find out from a representative, the actual status. He assured me it would be delivered. I decided to wait outside. Around 8PM, I decided to call again. I was again assured that my package would arrive, and to give the driver until 8:45PM. At around 8:45PM, I called and was told by, yet, another representative that my package would arrive at EXACTLY 9PM. I decided at approximately 9:30PM, to go inside and try calling again from my house phone. It was then, that I was informed that I wouldn't be receiving my package that night.

Ordered item through Sears catalogue. Asked for a June 3rd delivery date, which was confirmed by the Sears representative. Unfortunately, the item is shipped from a retailer that Sears advertises in the Sears catalogue, and UPS attempted delivery on May 20, 24th and 25th. The notices UPS left have no phone number or other contact information, and checking out the tracking number on the UPS website, all that was stated: items not delivered. Phoned Sears on June 1st and 2nd. Was assured that UPS had the parcels and would deliver. Phoned Sears on June 3rd when the rest of my order arrived, but not the 2 chairs.

This is my second attempt to use UPS. I ordered a product for home delivery. During its transits it arrived in Billings, MT then sent back to Colorado, then sent back and arrived in Bozeman. The package was sent out for delivery and I was home all day long. UPS truck never came to my house. That night I looked at the tracking number notes and it said a notice was left that they attempted delivery. They left the notice in my mail box, which is about a mile from my house. That night I called them to stop the next day delivery attempt and that I would pick it up at their office. The UPS rep stated the local office would call me within the hour.

I have not had good experiences with UPS to begin with and today was no different. Long story short, I give all of the graduates of a school I support some kind of personalized gift for their graduation. This year I designed bookmarks and got them express delivered to my PO Box to get here in time for tonight's graduation. UPS has delivered to my PO Box. Before though they claim they do not do that (which I found out today). So, they delivered it to some random address that I never lived at. When I called I spoke to a manager and he hung up on me when I asked him why did they not contact the shipper for an alternative address instead of delivering my much needed packet to some random address. I called back to file a complaint about the manager and UPS and the representative was super nice. She explained some of the processes but I told her I need that for tonight.

I am big on online shopping because with work and my baby, I really don't have time to shop at the mall or such places. I received a package yesterday and, as always, I was so excited to open it because I was expecting to received 8 pieces of lipstick. When I opened the package, I was a little confused as to what I was looking at. I contacted the seller, and asked her what they were and why was I getting them instead of the lippies. But she had no idea what they were and confused as well. She explained that she never used UPS polymailers to package her items and uses boxes instead.

When I lived in Brooklyn, I used a UPS Access Point. All of a sudden, one day, the AP went out of business with no warning. I immediately logged into my UPS account to deactivate that AP, but that part of their site was down and I couldn't access it. A couple weeks later I moved 150 miles away. I ordered a copy of my daughter's birth certificate and the DOH sent it via UPS. I am set up to receive text alerts from UPS, and I got one saying I'd receive this package on Tuesday, May 31. Great! Then I get a text alert saying my package cannot be delivered to my Access Point. Well duh, I knew that; it's closed down. I went into my UPS account only to find that in fact I had no AP set up; it must have been changed when the business closed. So why is the AP still being triggered?

I ordered a computer battery and hard drive from IFIXIT and 4-5-16 and they engaged UPS to deliver the products. UPS delivered them to the wrong address and closed the investigation 4-21-16 acknowledging per their GPS that they did not deliver it to me. They sent a letter to IFIXIT over 30 days ago trying to process the claim and pay IFIXIT but IFIXIT has failed to return it and has not followed up on it. That has left me responsible to pay for this product that I did not receive. UPS is stating that I am responsible for contacting the shipper to resolve the problem due to their negligence.

Shipped $300 of printed art work in a FedEx shipping tube. I asked the Distribution Center clerk if my packaging was acceptable and he said "it will be fine, would you like insurance?" I agreed to pay insurance. Material was delivered damaged, and I filed a claim with UPS... Claim was rejected because I used a FedEx tube and regardless of what the clerk said to me, I was told it's my responsibility to read packaging recommendations on www.ups.com. Quote from the Claims department manager Latoya ** "Just because the distribution center clerk said it was fine, doesn't mean a thing, nor does it put the responsibility on UPS. If I were a consumer and shipping something, I would do my homework and review the website for requirements."...

I received the mail saying my parcel is on the truck of UPS for delivery yesterday and would be delivered by the end of the day. I stayed home all day and cancelled all my appointments for the whole day, even cancelled my son's classes. My phone never rang and nor did my buzzer, as I live in a condo. At 6:25pm my friend knocked my door and handed me the yellow slip from the UPS, saying.."sorry, v missed you. Your parcel is at ___ location ready for pick up" timed "6:15pm." I was extremely infuriated as my buzzer never rang. I immediately rang the customer service of UPS and the girl there took my complaint.

I spoke with customer service on Friday, May 27, 2016 who told me I would be contacted in one hour either by phone or e-mail regarding a driver who left my property WITHOUT any notice of an attempt of a package delivery. Customer service told me this was the driver's third attempt ALL with NO notification left (I even checked the bushes). I was also assured by customer service the item, which was a gift, would NOT be returned to the sender. I was NOT contacted at all by UPS despite staying home for 2.5 hours and watching voicemail and email all weekend.

An elderly lady that I know purchased a chest that was like the one in her youth. I helped her with the Mississippi to SC. Innocently I contacted UPS, they took my credit card number for the shipping and insurance. They refused to give me a tracking number, showed up at the sellers house and was completely rude to the older couple who sold it and refused to pick up the package or accept that the shipping was paid for. I argued for 4 days that the chest was not picked up. UPS swore it was. Still I couldn't get tracking. Customer service was very rude.

It was horrible experience! 2 days in a row I broke my plans and stayed at home for ups delivery. They even didn't come stop by, but attempted receiver wasn't available!!! Never again use UPS! NEVER.

Ordered a phone from Verizon. I signed up for UPS My Choice member so I could get an estimate of time of delivery. Never received a text or email both contact information I put in. I was told my package would be delivered by end of day. I left my house from 3:45-4:45 and of course when I got home I received a note that there was an attempt on delivery (at 3:48) when I received NO notifications and that another delivery would not be for another 4 days!! I said I would pick it up (approx 40 min away). I was told I would receive a call (which I NEVER did) and that that office closed by 7 PM. I arrived even though I did not receive a call at 6:40 only to see a sign that it was closed. I looked online to see they claim they tried to call even though I did not receive a call or text. I then gave up and called Verizon to complain and they handled everything for me. DO NOT use UPS!!! I own a company and only use FedEx or your local post office!!!

The customer service blames the sender for all problems. They do not take responsibility for anything. Their chat people are dumb as rocks. Calling the 800 number is another bad experience. I believe they hire by an IQ in single digits. The post office is even a cut above UPS. UPS sent the package to the wrong address and stated the delivery to the wrong address online tracking. I gave them a preprinted address label. How they messed up is beyond me. They will not admit they were wrong even after seeing the proof! Do not use this company.

I just finished contacting all our primary suppliers because we will never accept another UPS shipment at our business ever again. We have filed multiple complaints with their corporate office regarding our UPS drivers who fail to deliver packages based on our instructions & make up unacceptable reasons on tracking for non-delivery. This has cost us hundreds of dollars this year & today's reason was 'We weren't open for business' which is an outright fabrication from a driver who is out doing things other than delivering packages. We are done with UPS. We have switched either to FedEx who has an excellent track record so far or CA OnTrac which has been so-so but at least consistent or USPS whenever possible. No more UPS. No more excuses for non-delivery. No more headaches trying to deal with them over the phone or web and no more financial loss. Win, win & win.

I had two important documents that I was told would be delivered by noon on May 27th. Its been more than three hours and there is still nothing from UPS. I've contacted their customer support, only to be blown off and basically told too bad. Because of their inability to communicate and provide accurate timelines, I have lost a lot of money/opportunities.

I 2-day express ship my items that always get here 1 week later. UPS is the worst. I dont understand why as a former delivery person with ontrac I do amazon packages daily for prime members. When I scan my packages it says if the package holder asks of it, where to place the package or not to if not home. Because of so many same day deliveries I successfully finish by 9 pm. Forbidden to deliver any later (obviously) but our customers always get their package same day. Ups dont care for customer satisfaction at all. My 2-day shipping will be here in 5 days! When you need something specifically on the weekend, ups wont do it. This is my 3rd time in this position.

UPS is a publically traded company therefore they are supposed to post their phone number and they don't. I've tried EVERYTHING!!! I am sitting right in my living room and they don't bother knocking. I get a text (because I have UPS My Choice). They are REFUSING to provide the corporate office number. It is against the law not post or provide the number of any PUBLICALLY traded company.

UPS service is really nasty!! I lost my package which was delivered by UPS. Several months past but I received no feedback about the missing package. Today I called the customer service who advised me that the case was closed and if I can not provide details about these clothes, nothing would be done. There are so many clothes in the package and how could I remember so many information about so many clothes. The requirement is ridiculous to be honest. I never expect UPS service is so nasty!!!

I'd give a half star if that were an option. I've had small problems in the past that were annoying but not enough to get too upset about. This incident, though, has me livid and I just want to trash UPS. I ordered something pretty simple. The delivery estimate was a Wednesday. By Saturday, when it had not arrived, I checked the tracking. It said a delivery attempt was made by the receiver was not available at the time. That was odd because, according to the time stamp, I was at home, in my office which is right beside the door. Also odd because they generally leave packages on my porch anyway. I figured it had something to do with the road construction and blew it off. I'd prefer they had put accurate information on it but I could wait. Tuesday I checked the tracking again. Again it said an attempt had been made. Again the time stamp was for a time I would have been home.

The business shipping to my residence thought they were paying for guaranteed delivery by 3 pm as it was urgent. I know the driver who totally ignored the texts/calls that it was an urgent delivery I needed by 3pm. Even saw him at the stop light as we were opposite in our vehicles. He ignored my call and texts. So get this - customer service says it's only guaranteed by 3 pm if it's a business address. Nowhere on their website does it state that which means the shipper is still paying for the higher cost but there is no guarantee whenever it's a residence. If I had the time I would sue this company for misleading info on their website. UPS is obviously ripping off consumers.

I had gave up on UPS. I placed an order and either they have lost it or put the wrong tags on them. This is the third time this has happened. People need to stop using them to ship items. When you call they attitudes sike Hammond is the worst. I called about a missing package and it took this lady 2 mins to look and come back and say she can't find it. This is too much. People paying their hard earned money for what so UPS can lose it. UPS will lose a lot of customers because of this if they don't get it together.

I have zero faith in UPS because I've had way too many problems with them. I ordered a package from Kendra Scott back on 3/30/16. The package was shipped 3/31. I discovered that the package was left in front of my apt door and my neighbor said they saw it sitting there, but when I got home it was gone. The leasing office has repeatedly told the delivery guys NOT to leave packages at our doors, but instead to drop them off at the leasing office because they will sign for it. But they constantly leave packages in front of doors. This is the SECOND UPS package I've had stolen in the past year, and a 3rd UPS package was tampered with that was sitting in front of my door. So I called UPS on 4/22 and filed a claim. They put me on hold so they could contact the shipper to inform them.

We have had continued issues with UPS delivery. They have returned items saying no one was there to sign, so we changed the instructions with a specific place to leave the packages. Now they just don't show up and say the packages were left where we instructed. We have had empty boxes delivered, obviously opened. Most recently, two packages were not delivered containing parts I desperately need for my business. The shipper is replacing the packages, but unfortunately they are shipping by UPS again so I'm not expecting anything different. WHAT IS GOING ON WITH UPS???

We unfortunately used UPS to deliver a phone to a replacement phone to family member travelling in Czech Republic. They charged us $229.96 and the phone was supposed to arrive in 5 days. Thirteen days later, the phone has still not arrived. They did not provide the proper paperwork to my husband who sent the phone, and the phone has been sitting in customs for 9 days. No one at UPS alerted us to the fact that the phone was in customs. Nor have they provided any assistance in how to get the phone out. In fact, they continue to tell us it is not their responsibility, although they claim that shipping. We have called about 6 times to discuss with the office and they could not be less helpful if they tried. UPS has not conducted business as a professional international shipping organization should and I would avoid them at all cost in the future.

UPS over the past few months has taken 2 charges on my credit card for one invoice. I pay my bill and I check my bank account and I see one charge on my card... A day goes by and a second charge for the same amount shows up. Contacting the billing department at UPS is a circus, I think they have contracted billing department out to another country, they barely speak English. I explain my situation and get the "I only see one charge" excuse. I even got angry enough and asked for a supervisor. I emailed him a copy of my statement. But since both payments are "pending" they say wait a few days till they clear...

Normally I don't post negative reviews online or any negative sentiments online, for that matter. But sadly, UPS has screwed me over at least half a dozen times now, and settling it as a private issue is no longer a viable option. The issue at hand is what their drivers do if they can't locate an address. Do they call the number on the package? Do they send an automated voicemail/email to alert me that my package will be delayed? Nope; they just drive off! I live on a tiny street that's easy to miss. When the FedEx driver or the pizza delivery guy can't find me, they do the sensible thing and call me. So...why can't UPS? Why do they keep me hanging like that?

UPS in my area is not too bad with delivering except the temps that are hired during the Holidays. I won an E-bay Auction for a tv. It was a good thing that it came from Best Buy and that Best Buy packed it securely. The temp guy dropped it on the ground by my front door. I was glad the tv was damaged, but it changed my view somewhat of the company.

May 18, 2016 a package for next day delivery (my cell phone) was to be received no later than May 19, 2016 by 3pm. UPS then decided that a no weather day meant "severe weather". I contacted them via chat (since the package was my cell phone and no home phone) with my dissatisfaction. They informed me that it would be delivered by the next day... per their website no later than 10.

As a society, we must unite against abusive companies like UPS. I sent a non-refundable travel certificate through the UPS store. It has gone badly every step of the way. The UPS store clerk was rude, the package was lost, three calls to customer service were useless. Eventually, I am told the claim is being handled by the UPS store, who is now telling me the claim was denied. I am out $100 + shipping, plus countless hours of my time. I'm sure a 47 cent stamp would have gotten it there just fine. Boycott UPS!

Unfortunately, we always reach that one person that is either having a bad day and or does not want to work. Well friendly reminder, thanks to your customers that you are supposed to be treating right, you have a Job. Today I called UPS because somewhere along the line my address was not entered. I did enter it correctly (was their mistake). I needed my package for a certain date. They delayed it because of their mistake which was clear with my evidence. When I received the call from UPS they automatically told me they were not going to make the accommodation to deliver it the same day because the driver had already "delivered" all the packages in my area. It sound like I was speaking to someone from the health department.

I count on shipping via UPS. I've had problems with them but let's face it - what choices are there for business shipments when some of your customers do all their business with that carrier. So today I lost shipping and billing opportunity because when I logged in to begin shipping I got an error message. Then started a round of calling and waiting and pushing buttons and answering questions until finally when I got an actual human on the phone they could barely speak English. So the entire call consisted of 'excuse me?', 'could you say that again' comments on my side.

This has happened to me multiple times now. I know that UPS is horrible, so I waited at home all day, constantly checking the tracking to make sure I don't miss it. Sure enough, I check it and it updates to say 1st attempt customer not home. Now they're going to deliver it to a pickup location for me to get TOMORROW. I didn't have a choice because it was T-Mobile sending a phone, but we were relying on receiving the package TODAY, which is why it was scheduled to be delivered that day.

My UPS automatically changed my delivery. I called customer service, waiting over 30 minutes to speak to a rep. Finally someone came on. She kept on putting me on hold; she seemed like she was new on the job, having to go check every minute about what was going on. She could not help me. Finally, her superior came on the phone. She could not help me either. They said I had to call back again in the morning to speak to another tech support person. Complete waste of 45 minutes. No one in this multi-billion dollar business could help. What a sham.

So UPS claims to have delivered a package from Amazon. They said that they left the package in front of my door. I live on the top floor in an apt bldg and yes I have neighbors whom I know. So the superintendent and I checked the cameras to see who stole the package in the bldg, but no package was delivered in the first place. I contacted UPS to let them know that the package was not delivered, only for them to tell me that they have a contract with Amazon where I would have to reach out to Amazon in situations like this (and I have). I just think that UPS should be held responsible for not delivering the package.

I had the unfortunate experience of being involved in an accident with a double parked UPS vehicle. The UPS driver flagrantly disregarded road safety and double parked in the middle of a narrow road during rush hour. The end result of which was requiring all motorist to drive on the wrong side of the road in order to traverse the UPS vehicle. Ultimately, these dangerous and inconsiderate actions resulted in an accident. I will never use this company for mailing again. I will also inform the public at large of the company's disregard for the safety of those in the community it services. Companies do not operate within a vacuum. Profit maximization, through dangerous practices, are not the hallmark of an ethical company.

I went to Rockville road UPS to return AT&T internet modem after chatting online with AT&T representative who had emphasized free shipping with no box to pack because they would pick up on a daily basis. However, when I arrived at UPS, the employee said he couldn't take it. I had to pack with a box. He pointed UPS boxes saying "you can get one box there." An AT&T employee was waiting to take my equipment. After handling to the AT&T employee my stuff, I was about to leave. The UPS employee said, "Wait a minute, I have to charge you the box." I thought it might be 1-2 dollars. He charged me over $5 after tax for a small box... I knew I was cheated! Spending time writing a review to remind customers of not being cheated like me. Take your box with you!

Package rotating in their warehouses here and there, and making customers to go all over. Useless company. Never ever choose. They're expensive compared to others. Not worthy of a penny.

The driver didn't come to deliver my package, so he excused it by putting a note on the package that it was the wrong street address when I have been receiving packages from UPS for over 16 years on my address. The facility where my package is at is closed until Monday so my child doesn't have the things she needs for tomorrow. What is the point of paying extra if the driver is not going to do the delivery?

I paid for a package to be delivered overnight. Well I called UPS and they told me that the package was sorted to the wrong location and I had to wait until Monday which is a big inconvenience to me. I asked if they could please get the package to me by Saturday. Spoke to a supervisor which was not helpful to me at all. I told him my final grade for school depended on my getting my package on time. Basically he said "that is your problem, there is nothing I can do for you." I asked for a refund and he told me I need to contact the company I order from.

Package from FL to SC was supposed to be delivered May 11, 2016. They could not deliver because they couldn't find our address. Address has been in existence since 1997. E-mailed, website hard to navigate on CHAT, no way to respond. Finally had a call from their facility in SC saying the package would be delivered today (5/13/16). I asked what the problem was. Barbara was rude and said "new driver". I asked if they were furnished with a GPS. Answer... NO. A delivery company with a new driver and they send him out without a GPS???

On May 10th I watched the UPS driver DELIVER my package to the wrong building. I realized it when my confirmation stated my package was left @ my door. I called UPS 3 days in a row to c/o. Their response was the driver stated he delivered it to building 27. UPS is unreliable.

UPS lost my AC97 Kawai Digital piano. I ordered it in January and it never came. The company first denied that it wasn't delivered, then I filed a claim, and have been waiting... and waiting. 4 months later still no refund (yes this was insured), no apology, and when I call them claims office they keep telling me "It was delivered". Only the person handling my claim knows the truth, and she's hard to reach. I have to call her every day for a week in order to get her to reply to me. Apparently the piano was found in Salt Lake City (wtf, I live in California), and is one day going to be delivered.

On May 1, I placed an online order with Home Depot that received free shipping. The order was split up into 3 small orders. Two packages arrived no issues. I wondered what happened with the third package. On May 9, I received a post card saying "unable to deliver this package(s) because EMERGENCY CONDITIONS BEYOND UPS' CONTROL." It would be held until May 12 and returned to sender. I could pick it up at the UPS area dispatch warehouse between the hours of 4:00 p.m. and 6:00 p.m. Monday through Friday. These are hours I am always working. So now I am expected to take off from work to pick up a $12.00 package.

UPS is worst company to use as shipment. They very bad and the customers services are very bad people. You should hire someone who know how to gain customers, not to make your company lose. I wonder why everyone hate UPS. I will never use again UPS and I will tell everybody that I know not to use UPS. It's better to use FedEx. Losers, fire your stupid customer service and hire well train customers service. Very bad services, as I see one you will be out of the market. All your customers service are garbages.

It is now 9:25 PM and my packages have not arrived. I called and was advised they have until 11:59PM to get here. At 71 I don't stay up past 10. As a business owner for 46 yrs I am well aware of cutting costs but not at the expense of losing customers. This is not the first time they have been late. On some orders I request US Mail for better service. I will now request FedeX or DHL. 3 Strikes and you are out. Everyone has service failures but this is a pattern.

I am a missionary in the Philippines. I home school my children using The School of Tomorrow's curriculum. I paid through the school, over $200 to send one small box to the Philippines. When it arrived, UPS paid the custom fees and taxes on the box. However, the Philippine Government does not charge such fees on educational material. Last year they notified us and we went down and had the fees removed. We have done this for ten years now. This year they decide to pay the fees and get them from me - however as a missionary, there is no money. They told the school they tried to deliver 3x. They never tried to deliver. Now they say they will return the box today to the States. These people are crooks and they answer to no one.

Have had delivery for 34 years. Now ups says to dangerous. They are saying that USPS will not deliver to us but ups does not understand that USPS was set up like for apartments delivery at a central location. FedEx and larger trucks are in and out all the time, ups is paid to deliver and have complained to main office and asked for district manager and they refused to let me do so. They are a poor excuse for a company. They want your money and not do what they are paid for. I have told amazon that if they continue to use ups I have ordered my last thing from them.

I needed to ship a much loved and expensive watch for a battery replacement so naturally I thought UPS. I went to the UPS store and was assured that it was a reliable service. I was told that my watch would arrive no later than Friday. I purchased insurance for under what the watch was worth (I really did not believe I would need it) and walked out feeling confident they would deliver my watch safe and on time.

I had an awful experience with UPS! Extremely disrespectful and unprofessional attitude. I was supposed to get a package from the US on May 04, 2016, and the tracking system shows that there were allegedly 3 attempts to deliver. However, the delivery never came. Even having my contact number the delivery person didn't contact me. I called to the London office where I am to find out what was the issue. There was nothing wrong with the address, it was absolutely correct. Nevertheless, They couldn't explain what was the reason of such situation, because they cannot reach the driver (apparently their drivers don't have a business phone), which is stupid in my opinion. They didn't try to solve their fault and try to deliver finally, but said that I should go to their office (which is an hour distance by tube from my place) and pick up my package myself!

Today, one guy from UPS knocked my door in a rude way and asked me if I received any package from UPS that I did not order. I said No. In fact I did not of course. Then the guy showed unbelieving face and become to be rude to me. Next time, if same thing happen to me again, I will let them out of my house without answering a word.

I am appalled at the unprofessionalism your drivers have with packages. I am even more outraged at how nonchalant of an attitude your staff has when missing packages occur. I paid extra just to have a very important package delivered in time. Not only was it not delivered, even after indicating and waiving signature requirement, the driver apparently chose not to unload it from the belt to arrive at where I was told it would be (UPS in Laurel, MD). I spent 1.5 hours there just to be told to "call an 800 # to complain because we can't help you." Absolutely ridiculous. Please train your staff better. Millions of packages delivered daily; each should be regarded with importance.

UPS means Unsatisfied Parcel Service. I ordered printer online from Staples and they sent via UPS. They took 7 days for local delivery and I still have to get it by going to UPS facility. Now I can understand why they are going out of business. Never ever gonna use this stupid parcel service.

I never write reviews, but every time UPS is the shipper, my packages are either LOST OR OPENED!!! Why do companies use this shipping company? They are the worst of the worst. WTF would you open my package? So, if you don't like what's inside, you'll deliver it anyway. And if you do, you'll steal it? WTF. I am so ** mad at UPS.

I ordered 2 gowns to wear for a Black Tie wedding I am participating in. They were to arrive to me yesterday evening to allow for alterations prior to the date (8 days from today). My roommate and myself both took off work early to await their arrival. She was home from 4:30 onward. We have a fully functioning and loud doorbell. Instead of ringing the doorbell he left a post it type note supposedly at 7:13 PM when we were both home. I discovered the note at 8:30 and immediately called UPS. At that point the customer service representative informed me that the driver would be sent back to my home immediately (I live 2 miles from the UPS dispatch center). He never arrived so I called back an hour and a half later. I was then lied to and told they had never agreed to return with the package.

I waited all day for my package and no one came to my door. I looked online at tracking and it states that I was not in. Why did they do this? There are 2 elevators so I don't see the problem. I have rescheduled for re-delivery and I hope it won't be another wasted day. If they can take it to an access point for pick-up why not bring it to me? I was planning to give them a tip but I see that's useless.

UPS has stolen a Samsung Galaxy tab, destroyed my PS3, and literally broken family heirlooms!!! They are the WORST shipping company I have ever dealt with and will never deal with them again! They cut into our boxes and destroyed china from my wife's great grandmother that has been passed down to each daughter in marriage. We spoke to some lady Jean ** who acted as if she cared and pushed us to some BS lady in Florida. Their pitiful offer of $600 and money back is not going to sit with us. Our story was on WINK news done by Kim Powell and they still don't care. It's time we unite and make this company answer for all consumers that have suffered because of their carelessness. I am ready to take further action if I could find a lawyer that has the balls to stand up to these people and fight for what is right!!!

I had an email sent to me by UPS informing me that my package would be delivered on a certain date. I waited anxiously for the arrival of my package on that date. I checked my email & it said that my package had been delivered & left by the front door, I checked & there was no package. I checked the apt manager's office & it was not there either. I called the 1800 number & the idiot that answered informed me that the driver left it at a different apartment & gave me the apt #. I questioned as to why the driver left it at someone else's apartment & not mine & the fool told me to go get my package at that apartment! I was so angry I hung up on him before the profanities pulled out of my mouth! The nerve of that jerk telling me to go get my own package!!!

Made complete nursery bedding (bumpers, bed skirt, 2 sheets, blanket, valance and 2 changing pads) each for 2 fifth generation babies to be born in December 2015. Mailed them UPS on November 30, 2015 in Mobile, AL to Lebanon, Missouri. I sent them using CLASSIC INDUSTRIES Company account number. The boxes were new 18x18. Sent all information to UPS to investigate. UPS says they don't know where the boxes are so we get $100 and lost these babies bedding now for 5 months. I sent these boxes UPS because I trusted you. How do you lose a 18x18 box and 2 of them at that!!! Boxes ** and **. These were also monogrammed for each baby. This is more than just bedding. You don't get 5th generation babies often and 2 of them at the same month. Just wanted to let you know that when you lose a box it can be for a special occasion such as this. Customer service was not any help.

Im located in Orlando FL. This is terrible, super slow shipping. Delivery date is Monday 5/02/2016. Doesn't take 5 days to travel 18 hrs from Niagara NY to Orlando, FL. Pathetic!!

I ordered 3 pairs of shoes online at a time and somehow they sent those 3 pairs separately and sent me 3 tracking info from ups. The tracking info said all 3 packages were delivered, but I received and signed only for 1. The tracking info shows the 3 packages were not delivered on the same day but all of them were delivered. It doesn't make sense that 2 out of 3 were failed to be delivered. Maybe UPS never checked the address and threw them somewhere. I called the online store and they are going to investigate with UPS.