United Parcel Service - UPS Reviews

Out of the 5 Pkgs shipped from out NJ office 4 of them were delivered and one of them was delivered to the wrong location, we then had to wait 2 days for the physical address of the delivery to show up, then have my costomer to go hunt down the pkgs.

At this point I don't know who else to contact. I feel I should be reimbursed for some of the cost of the computer monitor. It wasn't broken when it was sent so obviously UPS handled it roughly.

I will have to pay the buyer 495 dollars and am left with a pile of scrap iron. I dont have the money to put out because of UPS negligent handling.

Six hours later it stated the buyer had refused the package and it was being returned. I contacted my buyer who was home all day with an injury, and she said it wasn't offered to her. Three hours after that it was listed again as damaged in transit , but they added that it had been discarded. I was never notified. When I saw it had been thrown away I called UPS and they said they wouldn't know anything until I was contacted by a claim agent. I emailed them the next day. I called again the following evening and was given a claim number.

While on the phone, I got an email stating that the delivery hadn't gone to claims yet. I received a fax shortly after stating the poster was insufficiently packaged and they denied the claim. I called them and asked for proof which they couldn't give because they didn't have the package anymore. They asked me to actually fill out a claim form and fax all documentation with it for a review. I got a charge on my paypal account the next day for the return of my item because it was denied by the buyer. I guess it didn't matter the package was thrown away.

I emailed them to take it off because I would fight it through my credit card company and was told they would in a week to ten days. A week after the item was damaged I got a second notice of denial. You would think this was over mega amounts of money they don't want to pay back, but it is over a matter of $100. I wrote paypal and told them they better think again about using them as a preferred shipper because I plan on getting them involved if this goes too much further. I am also going to put an account of this on my listings on ebay on why I refuse to send UPS.

My problem really isn't in regard to this initial damage...it is in regard to damage that occurred DURING THE INSPECTION of this package. Originally, a UPS representative was supposed to go to my brother's home to inspect the package. But before that was scheduled, my brother decided to drive the damaged computer back down to me. He had taken the computer to a repair technician in the Twin Cities, and they had told him they would have to replace the broken CPU fan before they could tell whether there was any additional damage to the computer. My husband is in the computer industry and knows how to fix computers, so my brother wanted my husband to assess the damage. Since the inspection had no yet been scheduled, while my brother was here, we decided to take the package in to the UPS Store for inspection.

Sarah Schoon, owner of the UPS Store, informed us that she couldn’t do the inspection herself. Someone from UPS would come to the store and inspect the package, so we were to leave it with her. I was concerned about leaving the fan just lying loose in the bottom of the case. I was afraid there would be additional damage if the computer was jostled around too much. She assured me it would be “perfectly safe” and that it would not leave the store. She did not give us any kind of receipt. As the day went on, I felt uncomfortable about having left the package without a receipt, so I went back to the store and got my package back. The box had been taped up, but the computer was just lying on top of a bed of Styrofoam peanuts. Somebody had just folded the flaps of the box as best they could over the bulging computer and taped it up like that. They had also put several layers of tape over some of the damage on the outside box, so that damage was not as obvious. But you can still see considerable damage to the side of the box and in the bottom flap of the box.

The following day, Ms. Schoon called me on the phone and told me I needed to bring my computer back so that it could be inspected. Again, I asked whether the computer would remain IN THE STORE, because it was not packaged to be shipped anywhere. The computer was just lying loose in an already damaged box. Again, I expressed my concern about leaving the fan lying loose in the bottom of the case. But Ms. Schoon said it needed to be left as it was received so the inspector could see it. And once again, she assured me the package would not leave the store. I told Ms. Schoon that I would need a receipt this time. She hesitated, but then said she could give me a receipt. So I brought the computer back. Ms. Schoon was not in the store when I returned. I asked her employee for a receipt and she told me she couldn’t give me one. I told her I wouldn’t leave the package without a receipt. So she went to make a phone call. Then she came back and wrote out the details on a plain sheet of paper. That was my receipt.

We heard back from Ms. Schoon over the weekend of April 8-9. UPS would pay $100 and we were to come and pick up the computer. It was at this time that I learned the computer HAD indeed left the store. Ms. Schoon had shipped it to Des Moines. She shipped it without our knowledge, without proper packaging, and with the CPU fan rattling around loose in the bottom of the case. She also made the decision to ship the package to Des Moines, even though there is a UPS site right here in Coralville, and somebody could have inspected it right here.

My husband picked up the computer at the UPS Store on April 10. He asked Ms. Schoon why the computer had left the store when she had assured me it wouldn’t. She denied ever telling me that, then turned her back and walked away. When my husband got the box home, we opened it up and discovered additional damage to the computer. There were more dents on the case. The front panel of the case was now broken off. And when we looked inside, we discovered either somebody had pulled the CPU out of its slot or the fan rattling around inside had knocked it out. Pulling the CPU out destroys a computer. The CPU was just laying loose in the bottom of the case, along with the heavy CPU fan.

Paid $50 for overnight delivery for a parcel that has not been delivered 5 days later!

In fairness to UPS, the weather was quite poor across the upper Midwest and in the Northeast during late December. This affected flights and slowed many deliveries.

Apparently, had I not called, I would never have been informed that my package remains in a warehouse gathering dust here in Houston, nowhere near its final destination. Furthermore, David continued to talk in circles, explaining in an increasingly condescending tone that I sent the package standard ground and that it would arrive sometime around December 30. I eventually got frustrated and hung up the phone. I received a call about an hour later from someone in the Houston warehouse, who told me exactly what David had an hour ago. The runaround, the bureaucracy - it is all too much to handle. UPS is completely sub-par, and they should be ashamed of the way they train their supervisors to "handle" claims.

When our shipment still did not arrive on November 22 we called the shipper and found out that UPS had delivered incorrectly. I spoke to a Manager that night, Jenny, who told me that she would do everything she could to have it redelivered correctly on November 23 because installers were coming to put in the satellite system the afternoon of that day. I called UPS in the morning to check; I didn't want the installers to come without a system to install. The representative at UPS told me there were no notes in the system about anyone speaking to me and someone would call me back.

I received a call from Sandy who also said there were no notes from Jenny and there was no way they could re-deliver it that quickly. There was no apology or acceptance of their error at all. They still could not tell me when it would be delivered. At noon I called again and there was still nothing done! We cannot even reschedule our install until we get the system. UPS doesn't seem very concerned about this problem.

I had taken off the afternoon to be there for the installers. I am losing several hours pay and will now have to take more time off when it is delivered. On top of this we had people coming over on Thanksgiving to watch football games with us and there is no way we'll have any TV until the following week. Now we will have to cancel. It is very frustrating.

I left and went home and reordered the books asking if they could send them Federal Express or US Postal Service. For myself I cannot understand how the driver would profit from going to a residence, leave a notice instead of delivering a package he is paid to deliver and then damaging the package.

I asked UPS how long they had been billing us this fee in error only to find that they purge all billing records 16 weeks or older. If I wanted to pursue this I would have to find out myself by coming up with all the statements showing the charge. I did and found that UPS owed us $850.00. We are a very small family-owned business and we can ill afford this superfluous expense. I have spoken numerous time to the Account Executive assigned to our region. He told me that this is our fault for not paying attention to our statement.

We are out $850.00 paid in good faith and now that we have brought the billing error to UPS's attention the Account Representative is only willing to refund $350.00. I want a full refund, of course. I have spent numerous hours since my Father's death working on this issue.

This is what the courts are for. Wendy should go to Small Claims Court, where she should be able to win the refund she deserves.

She needs to go to an orthopedic surgeon to find out if the nerves can be reconnected or if amputation is the final step. We have contacted UPS to no avail. They say they're sorry but they hit dogs all the time.

Since UPS uses an electronic device for signing, when you sign for one package it appears that you signed for all. I spoke to Darrell (UPS security) On April 12th after three consequtive attempts to reach him. He advised me he would do an investigation to locate the stolen computer and would call me back that same day. As of today I still have not heard back from Darrell and noone (not UPS or Dell) has replaced my computer. I paid $978.88 for that computer and don't think it's fair that I don't have it.

In January a UPS employee came to my house to verify that I never received the package and told my wife that "some of our Christmas help probably walked off with it", referring to my lost computer. On 3-6-2002 I called both Kizzy R in claims dept and Chuck at mailboxes etc: Kizzy Robertson informed me that they hadn't received the claims form and receipts from mailboxes etc. So I called Mailboxes etc... Chuck told me that in fact he did fax over the claims form and all of the receipts that proved A), that insurance was purchased and B) that the value of the package's contents (the receipts for the computer's parts). I told him that Kizzy R is saying she hasn't received it so he agreed to refax the claims form and additional info.

On 3-7-2002 I called Kizzy R back in claims to verify she had received everything she needed from Mailboxes etc and she said that she now had everything she needed to settle this thing and it would be 10 business days before I could expect to hear anything. On 3-18-2002 I called Kizzy R to see what the status of the claim was and I was told that a check for $111.55 was mailed out on 3-15-2002. She said the reason was that she didn't have any proof that insurance was paid for the package and that they didn't receive any 'proof of value', both of which I have and I know to have been faxed to the claims dept twice now.

Just to verify I called Chuck at mailboxes etc again... Chuck told me that he faxed the claims dept all the receipts I had provided him with that proved that $1000 insurance had been purchased and included the receipts for every device in the computer that was lost. This is absolutely ridiculous to have a company as large as UPS have such incompetent employees working for them. I've now incurred documented expenses that show to be a direct result of this whole mess. If there is not a check issued for the full insured amount of the computer in the next week I will pursue complete compensation for the full value of the lost package, which I have receipts to prove the value is greater than the insured amount as well as compensation for the expenses I've encountered.

Incompetence is what it boils down to plain and simple, poor management, no pride in the work they do. We trust them and they abuse that trust. How do we know that the dock workers aren't stealing the products that are classified as "lost" and then UPS pays a claim, then jacks up the rates and we wind up paying more for shabby service. Then the workers turn around and sell that stuff and make even more.

Purchased inventory promised 1 week before Christmas including special orders for customers wanting our products for gifts. Their (UPS) incompetence cost us sales, the confidence of our customers, and the integrity of our business.

I contacted the credit card company and they were incredulous about the policy as well. They sent me forms to fill out to basically litigate the return of my money that UPS arbitrarily charged to my credit card account. That process continues, but the outcome is unclear.

I work in a home and my office windows faces the front of the house. The only reason I knew UPS had delivered a package (since he didn't ring the doorbell) was the cloud of smoke and the roar of the truck as I heard and saw it drive out of the driveway. Since I do work in the front of the house, I saw that one no else came down the circular drive during that time period.

When I left to take my boss to the airport, we got into my car, took down my sun shades and saw a two foot crack in my windshield. I called main UPS 800 line, who said they would let the local office know what happened. The local office (Claudia) called me and I told them what happened. No one else came into the driveway that day as I was in the office all day and could see out the window. She transferred me to a supervisor (Ron) who then said he would call me back. Monday still no word so I called again. He had a clerk (Jen) call back about 5 hours later and tell me the Human Resource Dept says it is a road hazard and they won't pay for it.

I told her I wasn't happy with that answer as it didn't happen on a road, it happened on private property in a driveway because of the driver's negligence. She took the message and said she would have Ron call me. I then called Main UPS line and registered another complaint stating what the local office told me and they said they would have management call me. Still no word as of Tuesday afternoon. Also Monday UPS came to the office again and Kate said he roared out of the driveway again. I took pictures of where my car was parked, the tire marks and the crack in the window.

Since this complaint, Ron called me back last Friday, the 6th and gave me the name Harry H. I called Mr. H on Tuesday July 10 he returned my call and said he would contact Liberty Mutual and have them call me to fix my windshield. Liberty Mutal called that week and denied the claim. Since then I have called about every three days to the local office and they refuse to call me back. The windshield will be at least $490.00 to fix.

The driver continues to drive in the same manner thoughout the neighborhood and god knows where else. They are toatlly ignoring the safety of individuals by allowing this type of behavior. I am afraid to park my car at my own employeer's home for fear he will do more damage to my car.

Susan should have filed a claim with her auto insurance company. Windshield damage is, as UPS told her, a road hazard and claims are usually paid without delay.

I was very hesitant at first, but UPS and the jeweler assured me that it could be sent with insurance and electronic tracking and that the UPS overnight service was excellent. My agreement to this proposal was the biggest mistake that I had ever made. The morning that I arrived in DC, the ring was guaranteed to arrive at my hotel by 10:30 AM. I waited patiently, but it never arrived. UPS said that they changed the commit date to the following day. I was concerned, but said, "no problem".

The next day was a total disaster. The ring never arrived, and I spent the next two days of my vacation talking with UPS "security" who repeatedly informed me that it was missing or potentially stolen from their facility ... and that they are looking into the matter. A very romantic symbol and precious moment was stolen from me and my fiance. The vacation was ruined, and we spent the entire time worrying about the ring.

In my conversation with UPS security, I asked, "what are you going to do?". The response was, "we're calling all the places that it was last tracked, and making sure that it wasn't lost." Apparently, the sophisticated tracking system that UPS utilizes only detects what facility had last scanned the package, but not necessarily who could have walked off with it. As of today, the jeweler is still working with UPS to recover the "insured" items. Who knows when they'll get their money!

My fiance and I will never be able to recover from that weekend ... and we certainly will never use UPS for personal or professional purposes again. Economic consequences ... 6 months worth of planning and searching and designing the perfect ring was lost. $15K physical valuable property was lost or stolen, not to mention all the money invested to get the ring made and brought to the US.

As a consequence of UPS's incompetence, the person for whom the auto repair was to be done has been without transportation for his work as a concrete finisher for nearly a week. Also, my and my brother in law's reputation for timely service as shop owners has been injured before we had a chance to establish it.

Upon arrival in VA the purchaser found the keyboard to no longer be operating and the foam in the case to be shredded, suggesting rough handling. Upon requesting restitution for the insured amount, UPS refused to honor the claim due to the fact that there was no visible damage to the instrument other than the foam inside the case being chewed up.

My local shipper at Mail N More agreed that I should be reimbursed and requested that the item be returned to him for additional inspection by UPS so that my insurance could be honored.

Upon further inspection UPS again would not accept responsibility for the loss, saying that if it didn't SHOW damage then it wasn't their fault. UPS says that many people engage in fraud by claiming an item worked when it really didn't, then try to claim insurance on it. I understand their concern, but it DID work when I gave it to them and it DIDN'T work when it arrived in VA. I'm not trying to make money from them, but I purchased insurance in good faith that any incurred loss would be covered and they accepted my premium. Even though there was no significant damage to the packaging I know that even excessive shaking or tossing around of electronic equipment can cause damage that is not visible - that's why I bought the insurance. I hate to lose $675 just because a big company like UPS is tired of others cheating them.

UPS returned it to me in a two by two by one foot carton. I could scarcely believe my eyes at the number of pieces the sculpture had been broken into. The worst part was the stonewalling on UPS part. They literally refused to talk to me. They simply said their agent in Seattle refused my claim because of improper packaging. They would not allow me to contact this elusive person - the only authority to consider a claim.

I'm out a $4600 refund to the customer plus a $920 commission paid to the La Quinta, CA Arts Council plus a $184 discount to my credit card service provider and $368 sales tax. The small claims court limit in Iowa is $4000. I've filed suit for the maximum, but am less than optomistic about recovering anything.

Four large expensive items were obviously damaged during shipping/transit, three items arriving at the buyers addresses destroyed, one returning back to us, destroyed. Each package was heavily insured because of the one of a kind nature of each of the items.

Freight damage claims were made on each of the packages. Every claim was denied by UPS as "insufficient cushion" I have been shipping all over the world for three years and have excellent feedback records to prove the quality of packaging each item receives before it is shipped.

I purchased insurance in good faith and even had crates and packaging especially made to ship the more fragile items. The items were obviously damaged by mishandling during transport. I hate to lose money just as much as a big company like UPS does but placing blame back to the original shipper by way of a canned letter stating that the package had "insufficient cushioning" is nothing more than a cop out.

Monetary loss was in excess of $28,000. The real loss was the 3 years of outstanding performance, honesty and trust I had gained from my employer and my world wide customers as a merchandise coordinator.

I have disputed the claims knowing full well the man hours and materials that went into the careful packaging of these items. It is also our general business practice to insure any item being shipped that might be subject to damage or loss during shipping and surely this is the purpose of freight insurance.

It looks to me that UPS is shirking their responsibility in that UPS is willing to accept money for insurance for damage and loss incurred while an item is in their possession but will not take responsibility for incurred damage, therefore voiding the insurance.

The damage is too big for Small Claims Court but Tim's company should sue UPS and its insurance carrier, citing negligence.