United Parcel Service - UPS Reviews

I am just your average "run of the mill" everyday American customer. I made a few mistakes recently and that was having UPS ship some of my eBay business items. The first item I shipped made it to my customer just shy of Christmas a few days after it's origination. On time... but in pieces. Now the item I shipped wasn't just an ordinary item. It was a vintage keyboard instrument packed in what the music industry calls a "flight case" which is designed to take the impact of day to day touring of a professional musician. The item was destroyed. After fighting with your Claims Depot, they told me that the item was not shipped properly. It needed 1/4' of foam inside the case to be safe and they measured a fraction less. None of the less, they paid the claim after long conversations.

I shipped two home theater speakers to a buyer, each in their own manufacturer original shipping box. One arrived in perfect condition, the other did not. There was not a puncture to the box but the damage to the speaker enclosure and one of the sub woofers indicated a serious shock to the package, so much so that the woofer was out of its gap and frozen, plus the feet were destroyed and the rear right corner of the speaker cabinet displayed crush damage. Upon inspection of the UPS tracking report the words "Transportation Accident" appear under both of the tracking numbers. The damaged item was shipped to UPS' independent evaluator and the report came back that the packaging was insufficient. UPS then shipped the damaged item back to me in the same box. Therefore they have denied the claim and I have to replace the entire speaker at my cost to the buyer and ship it UPS to him again.

My damage claim was handled by UPS the same way as many listed in the complaints. They fall back on packaging guidelines in their fine print to reject claims. One point that has not been brought out is the charge for insurance. Even if UPS can justify rejecting any claim with their blanket "packaging guidelines", how do they justify keeping the insurance? As a bare minimum they should return the insurance fee. Otherwise, they are saying, “Sorry, our insurance doesn't cover that but we're keeping the premium anyway.” Rejected claims should only apply to uninsured packages because when they sell the insurance and accept the money, they have the package in their hand and they have the option of accepting or rejecting the responsibility for it based on their "packaging guidelines".

On 1-20-10, I sent out for tanning bulbs. They have been for 11 years with insurance. It got broken on 1-26-10. They sent out a second box. It’s broken on 2-2-10. They sent a third box. The customer received box top bulbs broken up. The driver had heavy boxes on top and left them knowing they were broken. The package inside was over 100% correct, 11 years of practice.

I was to get a delivery on Feb. 13th, 2010. UPS said undeliverable conditions because of snow on streets, yet I was getting FedEx and USPS no problem. I finally got the package yesterday, Thursday 2-18-10. They had a note in their system on 2-16-10 undeliverable and we had perfect cleared street to my house. Blacktop showing. I have had numerous issues with UPS but this one took the first prize. I paid extra for a fast delivery for Valentine's Day which they ruined. It was a $100.00 gift that I had purchased as a surprise. UPS is a disaster most of the time. Very unreliable.

On January 27 and 28, 2010, I placed 2 orders with Lewis Equipment located in the U.S. I paid to have these packages expedited and an email was sent by UPS advising me that my packages would be delivered on February 3rd. However, I got a message that the date had been rescheduled and that I need to "Contact UPS for additional information". On Feb 4th, I contacted UPS and was advised that HST was owing on both packages and it needed to be paid as it was to be passed over to Purolator for delivery. I took care of the charges for both packages and was advised that the COD tag would be lifted and Prurolator would commence with delivering my packages.

FedEx and USPS are making on time deliveries. Laurel MD UPS facility has huge system problems. Currently, I am still awaiting delivery of two separate packages for which I paid for 2nd day AIR with UPS. Almost a week later, no delivery date available. Now, two new purchases from Amazon are stuck at the same facility "due to adverse weather conditions." The snowstorm was almost a week ago. Everyone else seems to be back on track but not UPS Laurel, Maryland facility. Does anyone from UPS Corporate care? I need the items for my home-based business. And with no delivery date available for any of the packages and since UPS won't allow me to drive the 30 minutes from my house to pick up the items, I am just sitting here waiting and waiting.

This has been my experience with UPS over the last nine years. UPS is a delivery service, meaning their whole purpose for being is, well, to deliver packages. Sometimes, I actually get them. When I do, they are usually late. When I do get my packages, this is my experience.

I shipped a properly packaged item via Office Depot through UPS (United Parcel Service). The item was delivered damaged. The recipient contacted us immediately. I was told by UPS to leave the package for pickup and inspection. After 2 weeks, we were told the item was not packaged properly. 100% lie on the part of the UPS inspectors. I packaged according to their guidelines. They dropped the 61lbs package and totally destroyed the internal components due to the drop. No accountability at all on their part. $200 loss due to their negligence and unwillingness to stand by their mistake. I will never use them again.

I had a product shipped through UPS for a ship date of 02/10. It was never delivered on 02/15. I called UPS in the morning of 02/15 to ensure that the package will be delivered on 02/15. I stayed home all day because I was told that the UPS person will be at my apartment between the hours of 9am to 7pm. I stayed home all day only to find that the shipment was again not delivered according to the UPS website due to "Emergency conditions beyond UPS control". The 2 day delivery package is now 5 days late. I called UPS to ask if my package can be delivered after 6pm because I already waited 4 days for this package and now it is going into a 5th day of nondelivery and they refused to work with me. I felt like I am asking these people to do me a favor when they are the ones at fault. I even tried to understand that they ignored the 2 days ship payment and just required them to give me a time of delivery after between 6pm and 7pm and they refused to work with me. The last time they tried to deliver a package to my apartment, they claim that on their second attempt the apartment address was not on the package. Which was a lie because the package first attempt was placed on my door by the UPS delivery person.

I just wanted to add my 2 cents to the list of complaints about UPS, which apparently stands for "Us? Poor Service". Up until December of 2009, for the past 8 years the UPS driver(s) on the route where I live were all quite willing and able to leave my packages at the apartment complex leasing office where I live. Now, they will not. When I confronted the driver the one day that I was home in the middle of the day, he told me that he "does not have time" to do that. Then when I complained to the local office, I was told that the drivers are not required to leave packages at the leasing office, that this is just a "courtesy" that a driver "may" do. I was also told that the box on the attempt to deliver form that says "will deliver tomorrow after 5" is "just an estimate".

UPS strikes again. In the future, I will refrain from trading with any business (boycott) that uses UPS. After the recent snows in the area, I have noted that: A. My trash/recycling company who fails to serve at the drop of a hat, performed as contracted, B. FedEx trucks were making deliveries in my neighborhood, C. USPS only failed to deliver/pickup on Monday of this week, D. UPS trucks were in my neighborhood delivering on Saturday, failing to deliver my paid for two day delivery scheduled for the day before. This is their best effort to deliver? My Friday scheduled UPS delivery was called off on account of weather. This after the roads were cleared and the sun shone for two days in a row. All of Washington, DC was back to work and I had driven between Stafford, VA and Sterling, VA on Friday making pickups and deliveries myself.

2/6: the igniter on my furnace bit the dust. Being a senior living on Social Security, I could not afford $350 to call for service. Immediately I ordered the part from a company on the west coast (the part cost $30). I know how to install it. I paid $25.77 to have it shipped 2-day air via UPS. They were closed until Monday, 2/8, and shipped the same day. The part was scheduled to deliver on 2/10. The tracking information said on schedule "out for delivery" as of 9 am. It did not arrive. Although I have called the 800 number several times, they assured me that the driver had not returned and would not return until his truck was empty. At 3 am the website changed the delivery to 2/11.

UPS strikes again. In the future, I will refrain from trading with any business (boycott) that uses UPS. After the recent snows in the area, I have noted that: (1) My trash/recycling company, who fails to serve at the drop of a hat, performed as contracted; (2) FedEx trucks were making deliveries in my neighborhood; and (3) USPS only failed to deliver/pickup on Monday of this week. My Friday scheduled UPS delivery was called off on account of the weather. This after the roads was cleared and sun shone for two days in a row. All of Washington, D.C. was back to work, and I had driven between Stafford, VA and Sterling, VA on Friday making pickups and deliveries myself. I actually drove within blocks of the facility, as well as rural two-lane roads. Had the computer been tracking information been updated in a timely fashion (an alleged 12:00 noon weather declaration that was posted after 6:00 pm), I would have picked up the packages myself and accomplished what they failed to do.

UPS claims they can't control the weather. And the recent winter blizzard has adversely affected both individuals and businesses. Most businesses care about customer service. I paid for two day air, yet the package won't be delivered on time as I paid. UPS doesn't care. Of course, UPS can't control the weather. However, since the snow stopped days ago in Kentucky, where the shipment currently is, and also the snow has stopped in MD, where I live, one would rightfully assume that the package would be on its way now.

I was waiting for a package when I noticed a message saying they could not deliver because no apt # on the box. We live in a house the driver was at a wrong address. when we called customer service and filed a complaint, we received another message saying they would not deliver and we have to pickup the package 20 miles away with two picture ID. They never left anything on the door and before even the first attempt, they wanted us to pickup at the station. All retaliation because we complained. Don't use UPS. Don't accept packages for your neighbors. Make the driver come back and deliver personally, and if they deliver anything to you that is not yours, "keep it." These ** deserve no better.

We recently noticed that our new UPS driver would not leave deliveries at our gate, as all previous drivers have done, usually without a problem. This results in a sticky note left on the gate right on top of the big yellow sign there that says "please leave deliveries outside gate," indicating that a signature is necessary and the driver cannot leave the package. We live in a rural area.

I purchased printing services and trimming for some bookmarks and returned a second time to repeat the same print order. However, when I received the bill, the amount was $44.14 higher than the previous print job. When I complained to the manager, he made several very lame excuses, including the fact the he was charging me by each bookmark, not each printed page. I've worked in the print industry for many years and so was not impressed when he tried to do this! When I also mentioned that their competitor charges exactly the same as his first bill for this job, he asked me to prove it by getting a signed receipt from the competitor.

This is not the first time this has happened. The delivery personnel of UPS are not delivering packages and inconveniencing its customers.

UPS employees stole my UPS package. A family member shipped a brand new handbag worth $2,600 via UPS 3 day guarantee. The package was packaged properly with the handbag wrapped in cloth, then placed in a small box. This small box was then placed in a larger box. The larger box contained Styrofoam and padding. When I received the UPS package, the packing tape on the bottom part of the box looked frayed.

We had shipped home seven suitcases, one got lost then shipped one week later. My luggage was violated, my personal items were in two different bags and were open. My personal items were messed with. Four suitcases were damaged. Their person took all our information via telephone. We asked for $250.00 for insurance to be added, they did not add the value. I sent a copy of the cost of the luggage. They will only pay $100.00 per bag and for my personal items, they opened both.

I had a shipment delivery attempt today which required a signature. The driver did not ring the door bell. Asking around, this is typical. Additional wait time for packages to arrive. It slows down the auction process. The equipment needs to be delivered within a specific time due to the materials that it's made out of. At the end, the service that was paid for was not of quality service.

I took a box into the UPS store in Apple Valley to ship. Having growing up in the small package business, I wasn't sure they would accept the package. I took into the store and asked them if this was okay to ship, 3 people looked over and said it was okay. I shipped pay premium for weight and size and insurance. The unit was severely damaged by UPS Corporation and when my nephew in Denver went to file claim, UPS rejected on account not packaged properly. They sent back to UPS store and I went in to file claim. They refused on account on packaged properly. I proceeded to take to small claims court and told the judge I asked them if it was okay and they said yes. They said that they have a sign that says we accept no liability. The judge ruled in my favor and I got my claim for $402.00.

I bought diesel generator in AZ. I paid UPS $417.00 freight charge up front. It was not complete; it's missing gen. Also, it was poorly created--engine was tipped over on one side. I moved the fuel tank and broke alt. Many broken parts,was returned, and I received credit for engine. But UPS declines settlement.

My husband on 1/7/2010 took my daughter’s Christmas presents to UPS because we thought she was going to get to come home and couldn't so we shipped it to her via UPS she has not gotten them as of 1/19/2010. No one seems to know anything. I went to the store and filed a complaint. My husband was only given the receipt where he paid for the shipping charges and nothing else and said she (the female that waited on him) did not ask about insurance.

Separately bubble rapped and tightly packed two studio monitors in one box with speaker faces covered with reinforced cardboard. Sent out from a local UPS shipper store. Receiver said he received only one speaker, and it was demolished. I filed a claim and 3 weeks later the package was picked up and returned to me with a claim denied for packaging error. One of the speakers was totally gone, disappeared. UPS could not even find it. The package weighed 31 pounds when I shipped it; it arrived weighing about 14 pounds. UPS had nothing to say. I'll never ever use UPS again. This cost me about $100 for a pair of $80 speakers that I couldn't even sell or use, or get them returned to me. I would have been better off just setting the speakers on fire and cook marshmallows over them.

I own am custom glass sign and mirror company. I have been shipping with UPS for 4 years now. Two parcels were broken last year within 17 days of each other. The first claim was denied. Once I provided UPS with proof the parcels are packaged and crated above and beyond their guide lines they approved the claim. I am going through the same long drawn out process of proving my case once again. I have already made a new mirror for my client and shipped it out to them. I am in the process of writing a letter to the CEO of UPS, Mr. D. Scott Davis. I will be sending him a certified letter discussing issues and concerns. If my claim for $2500.00 is denied, I intend to take them to small claims court. A custom framed mirror valued at $2500.00 was broken and has already been replaced and shipped to the client.

On January 7, 2010, UPS mistakenly delivered a package I had shipped to a UPS store to the Williams-Sonoma distribution center in Memphis, Tennessee. The package was clearly marked with the name of the friend I was mailing the package to as well as the UPS box number and complete address of the UPS Store where it was supposed to be delivered. However, the driver either could not read or did not care (or both) and left the package at Williams-Sonoma. When my friend went to pick up the package on Saturday, January 9, the delivery mistake was discovered when only two of the three boxes I had mailed reached their destination. I had to call UPS corporate customer service to even find out where the lost package had been delivered and have a lost package tracer placed on the delivery. Though they apologized repeatedly, customer service didn't seem all that sure the package could even be retrieved and acted as if problems like this occur everyday.

They don't seem to know the difference between before and after. I waited 2 hours today to pick up a package at their facility and still didn't get it because it was placed at the customer's service desk that closes at 5PM in spite of the fact that I told them I work until 5:30PM and will not be able to pick up the package until after 6PM. I've done this twice. When I went to pick up the package, their rep Tom told me I didn't call to schedule a pickup because it is not in their system. You'd think he was my father had you heard him yourself. I'm going to try again tomorrow. I'm complaining because the more complaints they get, the sooner they will have to clean up their act and stop hiring childish adults. I just want to add my complaint to the pot. Thanks for listening.

My dog's pain medication was ordered and scanned by UPS on 12/22 for a 3-day select delivery. I phoned UPS yesterday (12/28) to find out when it would arrive. They said it would arrive today, 12/29. After waiting all day, I called again, only to find out it will not be delivered until tomorrow 12/30. I cannot come pick it up this evening. I've had problems with UPS before. They are incompetent in my opinion. My dog, who has advanced arthritis, is now out of pain meds. I can have the vet call in a week's worth of meds to the pharmacy for about $25, which is more than 3 times what I pay for his meds online.

I have used UPS before and never had problems, but this is beyond absurd. I had a package coming by ground through UPS. It never arrived. I had the tracking number so I decided to check it out. What I found made me very upset to say the least. They said an attempt had been made to deliver my package, but I was out of business and the building was empty. I have never been in business or owned any building for a business. I am just a person living in an apartment complex.

I recently had my wedding dress sent back to me from the USA to Canada as I had too much to take back with me. This was sent on December 12, 2009. It came across the border and was scanned on December 8, 2009. It arrived in my city on December 9, 2009, and then a truck had it out for delivery on the same day. I waited all day for it and nothing turned up. Then I called them that evening before the store closed to tell them that I want to come pick it up, so I will not have to wait a day longer. For some reason, it disappeared and it's lost after that point.

I am tired of getting phone COD notification phone calls from UPS for deliveries that are not mine! Today, I got the third one in several days. Today's tracking number is **. As you can clearly see, this delivery is not mine. These harassing phone calls must stop and stop now!

A guitar shipped by store #4185 in Providence, RI arrived at my apartment damaged from shipment last week. The shipper contacted the UPS store on several occasions instructing them to file a claim, and they refused stating that it is the recipient's responsibility. UPS policy clearly states that the shipper (the UPS store in this instance) is responsible for all claims. The store flatly refused to file the claim and has been unresponsive to my requests for information on the claim. I filed the claim as the recipient, and now UPS wants to pick up the guitar and ship it back to the UPS store, which makes no sense. I paid for the guitar and want to keep it - the claim was filed for repair value, not replacement. If I allow it to be shipped back, I cannot rest assured that I will ever get the guitar back, nor can I be assured that the claim money will be awarded to me - it would also go the shipper. In fact, UPS has stated on several occasions that I will not get the guitar back if I go through with the claim.

I sold a computerized carving machine on ebay, a caraftsman compucarve. I had UPS pickup this item up on 12/04/09, it was delivered to Hardin Kentucky on 12/07/09. My buyer called me and reported it was damaged and he believed it was done in shipping. So I called UPS and reported that the package was damaged and they said they would investigate and get back to me, which they did not do. So today I called them back and they said that it was not packaged properly so the insurance I took out would not be covered. When I shipped this item, I shipped it in the original box that Sears shipped it in. And specifically asked the driver before I helped him load it on the truck, “Is this package ok to ship?” and his reply was, “Absolutely.” I need some help, if you can please, with this. I have seen nothing but nightmares about trying to hold UPS responsible for creating damages.

I shipped a small machine in UPS boxes. I used two boxes and packed the hell out of it. There was absolutely no movement. I shipped it UPS, and took out $500 worth of insurance, as this was the amount I needed to insure a $325 item. The machine arrived with the box smashed. The UPS driver told my customer not to worry, that it was insured, and he remembered the box being dropped. From the damage to the machine, it was at least a 5-foot straight drop. Even though UPS states that it alone does package inspections, they sent it to a third party for inspection, their insurance company. They stated that it wasn't packaged properly. My brother had shipped a $25 item through UPS with the same results. He also took out their insurance and his claim was also denied.

I shipped a high impact plastic dog kennel (an item that is intended to ship a 75-150 lbs live dog on an airplane). I placed the shipping container in a cardboard box because I put some clothing in it. I insured it. The UPS store accepted the package and shipped it. The high impact plastic kennel was broken. I issued a claim for the kennel. UPS denied the claim saying that the cardboard box was not strong enough.

A UPS driver sped from a complete stop to beat out my car after stopping at a stop sign. I was outside when the driver rode back by my home and harassed me and called me fat **. I am 7 months pregnant. I have never in my life been called a fat **. I hope that if someone reads this and has encountered a similar experience, that they contact the UPS customer service and could aid in the termination of employees like this. I'm expecting parcels from UPS this week and I only hope that this driver is not delivering to this neighborhood. I hate to think of the things he says to other individuals.

On Dec. 2nd, I wanted to send a cross to my daughter in Wisconsin as she was going to court on Dec. 7th. I took my box to the UPS store (my other daughter works for UPS so I have a special feeling about it). I told the fella behind the desk (Eric) that I needed to get it up to Wisconsin before Monday. He told me it could get there by Friday. I said great! So I told him to send it the way he suggested. I paid the $11.37. I took my little tracking receipt, checked the computer on Friday and they could not find my number! I went into the UPS store on Saturday. They checked on the package. Bob, who is the owner, all of a sudden said, "Oh that is the package that was sent wrong and I changed it (Eric was new and on his first day at the desk by himself when I sent the package, I found out). They checked the computer and told me it would arrive on Monday the 7th!

This year for my birthday, my mom shipped a bedside lamp she thought I'd love (which I would have) via UPS. Unfortunately, when it got to me, the packaging was fairly destroyed and some of it clearly came out of the box through the holes created during delivery. My mom went back and forth with UPS but they denied her claim even though she bought the additional insurance. Apparently, it also makes no difference that "very fragile" was written all over the box in red lettering. Their response was that it wasn't packaged to UPS standards. But there was an inordinate amount of bubble wrap and packaging in the box. Apparently, this is the shipper's fault. Can anyone explain this to me?

My father-in-law sent my husband three bowling balls with a total weight of 62.5 lbs. which he paid at the time of shipping. I called UPS to place the package on Will Call, so that I can pick up the package that evening. The package was lost, then I was charged additional charges, and the package was placed back on the truck for another delivery attempt. I now have to call UPS again for another Will Call appointment. UPS is full of it! UPS is about 10 miles from my home. So, I have driven approx. 40 miles to pick up one package, and I got charged extra!

I shipped a painting on 8/18/2009 - tracking number **. The item was wrapped and boxed very carefully including several layers of cushioning. This was an eBay sale to a customer in Virginia. The customer looked up the tracking info on 8/21 and saw that "the receiver has refused the delivery of the package" on the UPS website. As he was the receiver and the package was never delivered to him, he gave me a call. I called UPS and was told the package had been refused by the receiver and was being sent back to me. They also told me that the package had been damaged during delivery and that my claim had already been denied as the packaging did not meet UPS standards. The declared amount was significant. I let them know that the package had never been delivered and the receiver had not refused the package. Also that I was the customer and I had not put in a claim yet so how could it have already been denied? I called several times over the next few days and was told different things each time - that no claim had been filed and that it had not been denied, while other customer support people told me the exact opposite. No one would give me their name.

I am following the tracking of my new GPS unit I ordered from REI. I paid for UPS next day shipping. I see there is a problem with the shipping address. Fine. That's not the fault of UPS. REI screwed it up. So, I called UPS to correct the errant shipping address, and they refused! The lady in customer service said that UPS has sent me a "postcard" via the US postal service for address correction, and I'm to fill out the address correction. So, my question is if you don't have the right shipping address, where are you sending the postcard?!

They lost a package that I mailed with signature confirmation. Either that or one of their employees stole the package. They are not willing to reimburse me for the cost of the package or the shipping that I paid for it. How can it be possible that something in their care can just be lost and they cannot be liable? I had to refund the customer I sold the item to. So, I lost the money I paid for the item and I lost the revenue I would have made from selling it. I also lost the fee I paid the Post Office to deliver it.

Driver made delivery on August 25 to my residence. Either while entering or leaving driveway or maybe both, he did some damage to my flowering plum tree. This is a very meaningful tree to me, and has a great deal of personal value. I am disappointed that the driver never mentioned anything, nor did he make an effort to return to the home and tell me about it. I have many deliveries coming to my home this week all via UPS. I hope we do not experience any further damage while driver is entering and leaving. By the way, I left the tree as is should someone like to see it. I also took photos right after he left.

In the afternoon of August 21st, I called UPS to hold the package for pickup after checking online and discovering that there was an error with my address on the package. I was told that I'd receive a call back within the hour and was given the address of the warehouse where I'd be picking up the package. About 19:00, I called again. This time, I was told it was too late and that I would not be able to receive the package as it was "too late" for holding the package. After being told several times that there was nothing that could be done, a supervisor arranged for someone to call me from the warehouse, someone named Lydia, who told me to come over between 20:00 and 21:00. I arrived shortly after 20:00, waited until 20:45 and was told now by the same Lydia that my package was already "on the belt" and it could not be located.

We purchased a 32" flatscreen. The picture went blank, but there was sound. We were asked to ship the TV to the warranty company, and we did. We were told that the power source was replaced as well as installed a new DVD player, which had stopped working. The TV was shipped back to us via UPS, only to discover that the TV screen was shattered upon removing it from the box. We were asked to ship the TV back and that UPS would have to investigate how the TV was damaged. Now, we are waiting to find out when our TV will be replaced and who is responsible.

I shipped a framed picture from Metairie, LA using my local UPS store to my son in New York City. The package was sent to the UPS location at 601 W. 43rd St., New York, NY for pickup since delivery to his apartment building is very difficult. The package was packaged according to the specifications provided by the UPS store and verified by a UPS representative that I spoke with via the 800 number, and it was insured. UPS managed to break the glass and has now denied the claim saying that it was not properly packaged, which I disputed and claiming to have inspected the package which they have not. Their denial is nothing but lies. I am claiming payment of the damages, approximately $50.00 plus return of the shipping charges of $13.35.

I sent a bike out to a customer who bought it on eBay. He never received it and was having a fit. Finally, UPS dropped it off at Smith Services, which called and said the bike was back and all crushed. Yep, it was and taped back together. The seat of the bike looked like it been dragged on the street, and the box had holes in it. Also, there was a part missing, and all the packing I had to pack the bike was gone out of the box. Just the bike was in there. The gal at Smith Services even noticed when we sent it that the box was just like new. I just couldn't deal with it.

After selling an expensive item (Chicago Bears Walter Payton Autographed full size helmet) that I purchased insurance on Friday, July 3, 2009 through UPS in the amount of a declared value of $2,000, at a cost of $34.07 UPS (tracking#) **. When the buyer received the item on July 10, 2009, it was destroyed. Buyer returned item to me on July 13, 2009 in original packaging and original box and put box inside of another box for return shipping and was received on July 15, 2009.

After a perfect business relationship for over 13+ years and a ups.com account with shipments sent out weekly, out of the blue, UPS canceled my account. After 4 phone calls, I finally found out why. It seems that my credit card needed to be updated and I had a 32-day outstanding bill for $10.21. Not only did I not receive an invoice for this bill, but I was not contacted either. After all these years of perfect service, this is the thanks I get. Now I have to jump through hoops to get my account reinstated. What a joke! I missed over 5 deliveries and had very upset customers and will most likely lose some if not all of those customers.

A good customer shipped a package to us. It was a deposit that UPS lost. Needless to say, our customer is very upset. UPS has not been of any help and kept telling us it could take up to 3 days to resolve. However, they do keep apologizing. Today I was told it could take up to 8 days. I received conflicting stories by every UPS employee I have talked with in the last 3 business days. We could lose a very good and profitable customer. There is also going to be economic damage to our customer and many other people.

I took an antique drop-leaf table to the local UPS shop, had them wrap and package the table and ship it to a family member in Maryland (also fully insured with UPS) in late June 2009. When the shipment arrived, the shipping carton was intact but the table itself was badly damaged (split wood, pieces broken off, etc.). We have not been able to determine how the table was damaged in shipment.

I shipped a $2000 flat screen TV in its original manufacturer unopened packaging. UPS accepted it and also accepted to insure it. I got a shattered TV and now UPS claims packaging was insufficient. Why did they take it and insure it anyways if it was not sufficient? What a scam.

I was to receive a package to my address above on July 28, 2009. I did not receive it. I called Verizon and they said that it had been delivered and signed by someone named Victoria. I do not know of anyone named Victoria. Verizon has my address, but UPS delivered it to a residence not known to me or Verizon. I tried to get a contact number for UPS so that I could speak to a person and not the automated services - to no avail. My concern is that this will happen again and that I will not be able to contact UPS directly about this problem or any that might arise. Thank you.

I shipped two 24 x 24 aluminum signs to my customer in Lisle, Illinois on July 6, 2009. Expected delivery is on July 9, 2009. My customer refused the package immediately as it was damaged. She called me to advice. UPS are supposed to advise me it was refused. They did not. On the tracking record, I found out that UPS discarded the contents! To date, they have not contacted me. What right do they have to discard my contents? I shipped out two more panels on July 14. To date (July 22), they still have not arrived. What's going on? UPS denied my claim for the first shipments saying they were not packed correctly. I ship signs out regularly and have never heard so much nonsense in my life!

On Monday, July 13, I bought a brand new 52" LCD screen from an electronic store in Brooklyn NY. Minutes later, I went to the nearest UPS location to ship the TV to my residence in GA. It cost me $168 to ship the TV and it got there by Wednesday. I was at the home in GA on Wednesday when the TV showed up. It was in my garage. The outer box was a complete mess. When I opened the box, the styrofoam packaging was in pieces and the TV had marks on the screen. I powered up the TV. That was when I realized the screen was damaged. Over 90% of the screen was black. Obviously, this wasn’t the condition I shipped the TV in. I called UPS and they sent their truck out to pick up the TV to be inspected at their location. I then filed a claim, which was subsequently denied. It came as no surprise given the fact the driver that picked up the TV told me UPS never pay on any claim.

They delivered the package to the wrong address. Luckily, the people lived only a block away and returned it to me five days later unopened. These UPS driver/delivery guys should learn to read because they just decided to drop it off anywhere because of local construction being done on my street. I believe I should receive full compensation because of the calls made and anguish over what my children were going to wear on their feet this winter.

The iMac 20" desktop computer was brought into the store in the original package box for shipping. Package was delivered and received as stated on July 10, 2009. Upon delivery, box was noted to be damaged. Item was inspected and cracked monitor was noted. Item was tested and showed damage to monitor. Claims procedure was carried out via UPS website. Damage to the computer monitor renders unit difficult to use. Item was insured with UPS prior to delivery for $500 USD. Actual value is $1199 USD when bought.

I went on UPS’ website to track my package that was delivered from T-Mobile and it stated that the package was delivered on July 3, 2009 and left at the front door. But when I arrived home, there was no package. This is the fourth time that this has occurred to me. My Ab Lounger that I had delivered to me in 2008 went missing for a week and then just appeared in front of my door with no notice that it was found and being delivered. My UTZ chips package was never found and had to be re-shipped to a different address. Everyone in my apartment complex has complained about the service received from UPS, but nothing has been done. The drivers do not leave info notices on the door regarding when a delivery was made or when a re-delivery will occur. I am truly frustrated with UPS and afraid when a vendor ships my items via UPS. The Landover site needs to be investigated for in-house theft because I do believe that this occurs.

I mailed two packages that weighed 43lb and 46lbs. The one that is missing is the drain machine that cost $1074.00. It was sent to Medley, FL from Arlington, TX. But it stopped in Jacksonville, FL and in Jacksonville, it was lost. The package was not insured. One box was delivered, but the other box, the one with the machine in it, was empty. And UPS will not pay for the machine, only $100.00.

We ordered a party dress on May 12, 2009 from BarriePace website. It was charged and shipped on May 13, 2009 with UPS 2ND Day Delivery Service. On May 15, we called BarriePace and UPS; and both stated it would arrive on May 22. The web tracking system also showed "Estimate Delivery date: May 22." I got the item on May 22 with a slight package damage. We can't do anything since on May 23, we have to go abroad.

I have had an ongoing problem with the UPS store in Rolla, MO. I shipped a box and insured it for $1000 in 12/2008. There were antiques in the box. When I received it, the box was crushed around the items. One of which was broken in 4 pieces. This item is a metal statue wrapped in approximately 5 inches of bubble wrap. The bubble wrap was also smashed flat. The owner and manager of the store ** was present and witnessed my wrapping and packing of the box before I shipped it. The company required me to provide pictures and an estimate for a similar item. I emailed this several times to both the UPS main location and also the local Rolla location.

I ordered a TV from Home Shopping Network. When returning home, a note was left on the door stating, "TV left in car," but nothing else. I could not find a TV or in what car it was left in. So I was told to call HSN and make a claim. HSN told me I had to order another TV to make a claim. I asked why if we do not know what happened to the first one, but I agreed to do so. I also asked to have a required signature, but they stated that UPS would charge more for this service!

I was expecting a transit visa from the UK Consulate in Chicago, Illinois. When I got the envelope that they sent me via UPS, it was opened. My passport and my green card were missing. Every other document that I sent to them was in the envelope but these two. Someone, I don’t know who took them. They seem not to care about it. I filed claim on June 11/09, the day when I got the envelope. They told me to wait 7 days to do an internal investigation. Nobody contacted me during those days to tell me anything. I called them and they told that they were not going to discuss anything with me only with the UK Consulate because it was a privacy matter. I'm traveling on September 13/09 and I need my documents.

I sent a letter, a two-day delivery from Texas to Illinois. Delivery i by 10am. Three days later, it was still in Texas. Five days later, it was in transit, not delivered. It cost over $12. A single US postage stamp would have been faster. This is the last time I ever UPS anything!

This is a complaint against a young man at the UPS store in Mc Hennery. It took this young man 40 minutes to wait on customers and a few of us got mad and went someplace else because I'm new in this area. I couldn't mention that there is a hair salon a few doors down that was waiting for him as well. He took this long and left the store unattended while him and his girlfriend argued. I'm sorry I'm a firm believer that customers come first and I won’t be returning to that store. I think personally UPS lost a lot of its customers that day. You may want to do something about this before you lose more of your customers.

I sold a rare Beatles album on eBay. I packed it well in bubble wrap inside a cardboard mailer and sent it to a customer in North Carolina. It was refused by my customer because it had obviously been folded in half and the record was rattling around, smashed to pieces. I was assured that my claim would be paid. After several weeks, I received a letter saying my claim was denied because of insufficient packaging. What's the sense of buying insurance if they can just deny it whenever they want?

I bought a Mac laptop from Club Mac. They use UPS (unfortunately) to deliver it. I received a call last Thursday from an automated UPS voice system that stated that between 8AM and 7PM that same day, the delivery would be made to my home. I rescheduled my day to accommodate UPS, in order to be home to sign for the package. Early in the evening, I checked the tracking number online and it stated that it was going to be delivered the following day. I was upset and called UPS. They transferred me to their Roswell, GA delivery depot. I was put on hold while they checked for my package, which I decided to pick up at this location. I was on hold for over 20 minutes and when no one came back on the line, I drove over to their building.

I packaged a $2,000 electronic synthesizer, took it to Staples where it was inspected and shipped via UPS to my son in California. I "insured" the package. When it arrived, it was horribly damaged. I figured that was no problem because it was insured. The insurance was denied due to "insufficient packaging.” The packaging was not insufficient, and it had been inspected prior to insuring and shipping. In addition, in order to "inspect" the damage, they shipped it again - back to Laconia, NH! I have a horribly, possibly irreparably damaged keyboard, which I have to go pick up at exactly the same place I mailed it from. And not only are they not making good on the insurance, they won't even refund my money for shipping (it's now back where it started!) or insurance that they didn't pay off on!

On 3-18-09, a UPS freight semi-tractor trailer rig ripped the siding off my house by snagging a wire going across the road. He never stopped. Witnesses told him to leave a note, but he just drove off. UPS now has denied my claim for the damage. The siding is cracked and peeled back to where rain gets in the outside wall causing more damage the longer it stays that way. This could result in having to reside my entire house at about $8,000 loss to me. I will now be suing UPS which will cost me a lot.

I shipped a wall sculpture at The UPS Store in La Grange, KY on February 25, 2009. The item was undamaged and in good condition when I took it to them for shipment to my home in Virginia. I paid $90.50 for shipping, handling and insurance on my sculpture. When it arrived in Virginia, I found my $822.50 sculpture had been totally destroyed. I contacted Ms. Sherry **, the owner of the store for resolution to this matter. After many weeks of visits and phone calls to her, she finally got an approval to pay my claim. She told me to produce a statement indicating what I had paid for the item and I did. She told me that I would have a check within two weeks.

I ordered two living room chairs, which were scheduled for delivery to my residence via UPS. On 3/10/09, the initial attempt for delivery was made; however, no one was at the residence at the time. After the initial attempt, no further attempts were made, so I called the 800 UPS number to check the status of the order on 3/18/09. I was advised the order had been placed on hold for pickup at the local center. I vehemently denied making this request as the chairs are large and I have no means of adequately transporting the chairs, thus the need for delivery to the residence.

My place of work has used UPS for years and we recently realized that we've been paying for packages that aren't delivered on time. On their invoices, they don't state when the package was delivered, only when it went out. We've had important docs and checks lost several times and they seem to not care. Something else they don't tell you is you have 15 days from date of delivery to dispute items not delivered on time. Track all the packages on your recent bill and see if they were delivered on time. Most likely, most of them weren't.

UPS damaged my shipment and refused to pay. Why did I pay for insurance? They are scammers from hell with terrible company policy. Never again. I truly hate them.

Every time I get on the freebies.com, they say it’s commercial property. It’s a mobile home park, can you please fix it? Thank you. My computer sends the message all the time that it cannot be shipped. The UPS truck comes every day in this park.

Who is the client and who is the provider of services? In our day and time, a lot of people are at work when UPS tries to deliver. Why does the company not instaure Saturday delivery? I actually had to run after the delivery truck with my car to get my package, that is after UPS left a computer on my door step (when I was not home) the day before! A company that refuses to take into account his clients' needs may just disappear eventually. Aren't we all supposed to accept change? I had to run to get my package before it was sent back and I paid for the service? I just wanted to let someone know.

UPS claimed to deliver my 12-lb box on 3/06/09. I even received a call from the person over the driver's. He said the package is coming and the driver is just running late. Today is 4/2/09 and that package never came. They will only communicate with the sender, after a tracer has been put out on the missing package. They investigated - not sure what that means. Glad the sender had it insured. It was an expensive gift for my son's birthday. I was very upset and I truly feel the driver stole it, but that's my assumption.

I brought packages in to ship to my house in New York. The man asked what was in the boxes. I told him, "A vase and table well packed." He said, okay, printed the labels and shipped them. They were in heavy boxes I bought at a storage place and clearly marked fragile, this side up. When they arrived, my UPS driver would not give me the box. He said it sounds broken. The next day, UPS called and said they examined the parcel and said it was improperly packed so they were not responsible. They explained to me how a vase placed in a comforter and a blanket put inside the legs of a table is not considered well packed. They said it needed 2"of bubble wrap for me to be able to put in a claim. The man never asked how we packed it. He just said, "Is it well packed?" He lifted it and said, "Good."

I have used UPS for not even a month and my customers keep receiving broken items...In the past, DHL was my shipper for many years, not one broken item in all that time. My beef is with this last package sent out after the holidays, a pedestal stand that was placed inside a box with a crate that held the item, so the stand wouldn't become unbalanced, placed rounds and rounds of Large Bubble Wrap around the stand.

A customer gave us the wrong address to ship to and we were billed for an address correction and so was the customer - we both ended up paying it. And UPS will not refund the money. Nice that they can double dip our accounts like that. How many thousands of people have they done this to?

Twice in the last 3 months UPS has drastically mishandled shipments. First they misdelivered a package even after I called to insure they had the correct address. When they failed to deliver properly I asked that the package be held at the central distribution center and I would come pick it up myself. When I went to get the package I was told that they failed to take the package off the truck and to come back at 8 pm (15 minutes before they close), when the driver (and the shipment) would return for the night. I did so, only to discover that the driver wouldn't be back until 8:45, and was made to wait even longer until the truck arrived. For the second package that was mishandled, I ordered flowers - and was charged for overnight delivery to insure that they arrived fresh - only to see via tracking information that the package was improperly sorted and therefore misdelivered. It arrived 3 days late, NOT fresh, and no refund or compensation were offered.

I have had the last three packages delivered to my front gate. I live 3/4's of a mile back in the woods. I cannot see my front gate or my second gate to my home. I have not authorized any package to be left tied to my front gate. I am disabled and do not go out of my house very often so the package may hang there for days. It can be stolen if the wrong people go by my front gate and I do not know that it is there. This last package says to leave the package on my front door. I didn't request that but my front gate is not my front door.

Item was sent out on Dec. 18th for 2nd day delivery and finally I went to tracking on computer and it said that they attempted 2 times in 1 day to deliver the item and that I had moved. Number one why come back twice if I HAD moved which I never had. I have been here for 12 years and had stayed at home all day for 2 days waiting for the delivery. Finally I called the local UPS and some lady told me she just did not have time to help me and would call me back within a half hour or 45 minutes. Well needless to say no return call. I called back and got a nice man that said he thought he knew where the package might be and would call right back which he did. He had retrieved the package from being sent back to the sender area.

I paid $200 to have boxes shipped to VA... next day air.. to arrive Saturday.. My UPS station said LATE IN THE DAY DELIVERY.... I did not require signature... It was important for these boxes to get to VA for they were needy supplies going to a family in Argentina that needed shoes and clothing.. school supplies for their 2 boys... A church person was going to take them for us.... leaving the country on 5th early early flight. UPS made attempt to deliver at 11AM!!!! and NOON!!!!! People work. When I called to complain..... Mr. **.. could care less... That is my feeling with UPS they care less about the customer.......... They said too bad.. We only try once.... That's the problem of your local UPS office promising you a delivery time late in the day. Oh well. That's the attitude... When I asked for the supervisor's name.... I was told, "I AM NOT GIVING YOU A NAME!!!!!" Hello... This is the UNITED STATES! Now two boys in Argentina have no shoes... school supplies or the very basics of what they needed.... How can UPS be so UNCARING?

I ordered a package online. Unfortunately the online merchant only offered UPS to ship the product. The package was supposed to be delivered 12/31/08. Instead of it being delivered to my home address, the package was scanned and delivered to an address in a different part of the state. I live in NYC, NY. The package was delivered to Bronx, NY. After I called about my package, I was lied to numerous times by UPS supervisors and telephone representatives about the location and delivery of my package. I was then given a delivery of 1/2/09. I tracked the package from 10 am-7:30 pm, made numerous phone calls and still never received my package. I have been lied to numerous times by supervisors and phone reps. It's disgusting and disappointing. I now have to wait the weekend to receive my package and I doubt it will arrive.

Okay, I had inventory for my business set to be delivered 12/22. Storm hits. No delivery. 12/24, UPS tracking says adverse weather, package will resume movement when weather permits. Okay, I can understand that. FedEx, however, opens on Xmas for folks to pick up their packages. I call UPS every day from 12/22 until today, 12/31, and no one, not one person can tell me where the package is, other than in Portland, and NO, I CAN'T pick it up. Friday, weather clears, post office is delivering to my house. No sign of UPS. Find out, they didn't deliver 12/26, why catch up? Weekend, 12/27 and 28th, why not use those days to catch up? Nope, no deliveries. More phone calls, more emails, more trips to the depot. Nothing, not one person at UPS can help me. Everyone says, "Sorry, can't help."

Based on UPS' internet site and phone system, was expecting a package for delivery of items on 12/31/08, for a child traveling out of town. Called to re-check the delivery status and website still reads the package is to be delivered on 12/31/08, but the phone system says 01/02/09. They said it was not to really be delivered until 01/02/09. Based on the site it was picked up from shipper. My issue is I relied in good faith on their internet and phone systems, but it turns out they were wrong and do not update properly, and they feel no responsibility or accountability for not having accurate information.

I ordered merchandise from Cabel's on 12/22/08 to be shipped second day air. Upon checking with the UPS tracking number provided I discovered the proposed delivery date was 12/26 which is obviously past the 2 days. I said well ok - perhaps the shipper did not make the cutoff time and there would not be delivery on Christmas day. The 26th arrives and I again check the tracking information to find the package has been in Portland OR since 12/23 but still no delivery on the 26th. I call UPS and am told it will not be delivered until the 29th at the earliest and most probably on the 30th. I explain that is unacceptable and since that is obviously past the 2nd day air I paid for I will need to be refunded the difference between regular charges and 2nd day air charges whoever I spoke to snickered and said that won't happen. So I requested to speak to a supervisor or the complaint department - all of a sudden I discovered that she had hung up on me. I would strongly recommend everyone stop using UPS until such time as they straighten out their system. Is there a government agency such as the ICC that one can file complaints with?