United Parcel Service - UPS Reviews

When the laptop was received at the repair facility, they noticed a crack on the screen and quoted US$200 to fix. I reported the issue to the UPS franchise where I shipped it from. The franchise told me that I have to report that to UPS as they cannot process any claim. I then contacted UPS and filed a claim. UPS told me that they would pick up the Laptop and investigate the damage. I contacted UPS a week after the Laptop was picked up UPS. I was told that I am supposed to contact the franchise from where it was shipped from, since the claim should be initiated by the franchise. When I told them that I initiated the claim process, the agent I talked to said, probably they thought me as the person representing the franchise. I told them clearly that I am an individual filing myself for the damage.

Then I visited the franchise to check on the status. The owner of the franchise said, he received the laptop but didn't understand why it was shipped to him and as there was no information from UPS. Then I explained to him the history and he promised me to initiate the claim process. It's been a month since the claim was filed. I am told that they claim was denied stating the packaging was not good enough. The claim was re-submitted by the franchise and denied again. It's been two months since I shipped the laptop first. I haven't got a penny out of UPS. I couldn't use my computer which I bought to do some freelance work. I have lost two months of warranty period already with my laptop sitting idly with UPS.

So far its been direct financial damage, indirect financial damage and a lot of frustration with UPS driving me from pillar to post. I have shipped many packages before with FedEx, UPS and USPS. I have insured the packages most of the times. This is the first time I am filing a claim for a genuine fault of UPS and it is getting rejected. I completely disagree with UPS that the packaging was the issue. Even if it was an issue, then why did they offer me the Insurance? Shouldn't they say, they cannot insure it since the package doesn't meet the required standard or so?

So, it looks like they don't care about anything when you pay them money as insurance premium. But everything is an issue if you report any damage. It seems I have been wasting thousands of dollars so far on insuring my packages during shipments throughout my life. It is unbelievable that such a multi-billion dollar company acting so cheap on a couple of hundred dollar claim and treat its customer like a dirt. Did anyone take on these kinds of arrogant corporate on unfair business practices? I want to take the fight to UPS and make them take notice that even common person has strength and courage to fight them.

I called UPS and the CSR told me I had written the address as "1130". I told him I was looking at the copy of the shipping order and it said "1131". He said there would be an $11 "intercept fee" and promised to call back and, of course, never did. That night, I called UPS again and was told by the CSR that the UPS Store, not me, was the shipper.

I got a supervisor on the line and she said that she called the depot and asked them to put a "Saturday Delivery" tag on the package. She said there was a "40% chance", that would do any good. Never again, UPS, never again.

Because I didn't see the damage right away, the dog escaped through the broken fence. Luckily nothing happened to the dog. The repairs cost me half a day and nearly $30 dollars - all because this delivery man was too hurried to walk around. Just to be clear, the front gate is clearly visible to anyone approaching from the side of the house. Any reasonable person approaching the side gate would see that it is wired shut, and noticing the front gate, would walk around.

We have had dozens of packages delivered by UPS and FedEx. Pizza delivery men, census workers, visitors, solicitors, etc. all seem to find the front gate with no difficulty. I'm convinced that this delivery man, probably running late on his route, decided to bulldoze through our gate rather than take the 30 seconds to walk around.

I insured the box for $1000. Also, I advised her that I had lined the box with a plastic table cloth in case the box got wet. When I returned home, I opened the box and was shocked to find the plastic cloth in a ball in the corner of the box. The box was only packed with balls of kraft paper. No bubble wrap and no foam. The platter was broken and all over the box. The inside of the box looked as if a hurricane had hit it. "One" shoe was missing and a Red Sox Memorabilia lighter.

I have been calling UPS many many times. I have spoken to over 14 people. UPS actually sent an investigator to my home (Mark **) to take pictures of the inside and outside of the box, and the broken crystal platter. He advised that I would receive a claim form in one week. I have not. I received a letter from Crawford & Company advising that my claim was turned down because I incorrectly packed the box. Did I not tell 14 people and Mark ** that I did not pack the box? I received a phone call from a representative of Crawford (Stephany) who advised that Crawford never received any correspondence from Mark ** or any photos!

The letter from Crawford was signed by Grace **, though Stephany informed me that Ms. ** only sends out these "form" letters and has nothing to do with the case. Stephany advises that she is going to "try" to contact Mark **. It is doubtful that I will ever hear from her again! Stephany advises that she doesn't care who I complain to! This maze of poor UPS customer service is their policy and procedure on how to cheat their customers. No one seems to know their job description and no one cares. To be missing one shoe is puzzling and furthermore, there are broken pieces of the platter that could not even be found in the box. This is unacceptable. I researched UPS complaints and found pages upon pages of complaints. I think this could be a great major lawsuit. What consumer attorney would take this on?

We had no idea the box had been left until Sat. morning when we found the dogs chewing on some of the product from inside the box. Then we had to go on the hunt to even find it. I called UPS 800# to report the damaged items and to complain on the driver. Initially, I simply wanted an apology from the driver and the opportunity (thinking it was a new driver) to explain what to do if we weren't home at time of delivery.

Well, the driver called me but didn't apologize. Instead, Kim (driver) proceeded to rudely and loudly fuss at me for having complained about her. There was no apology. She was so rude that after a while I simply hung up. I didn't slam the phone down, just put it in its cradle. Since Kim had been to the property several times before and had always known what to do with the boxes we were surprised at her aggression and her irresponsible delivery. She had told me she left a note but not on the door, on the fence.

We eventually found the "note." It's a blank form torn from a sticky pad. Usually drivers put the time of delivery and where the package has been left. Kim wrote nothing on the blank form. So now, I have had several calls trying to resolve the situation. We don't want that one driver coming to our property because we don't have any trust in her ability to handle our packages with care.

UPS has offered us this solution: if you don't want that particular driver, you will have to pick your packages up at the nearest UPS service center. It happens to be 40 miles away! In the process of all these phone calls I've learned the following:

4. UPS doesn't care about the customer.

I feel held hostage by a driver who obviously feels she can do anything she wants and get away with it. I was told by Jonathon that he'd spoken with her and it wouldn't happen again - but how can I trust that when she's been working for UPS for some years. She already knew their rules and requirements and even what to do with boxes at our property when we're not home. On top of that, when she did do wrong, she felt obliged to be ugly to me instead of apologetic.

It is sad when a company such as UPS has no clue about customer service and so little control of a bad delivery employee. My businesses will suffer because of this driver and the UPS rep seemed to simply shrug. The attitude is, "If our driver is bad, too bad, there's nothing you can really do about it and you're stuck with whomever we send your way." I for one will do my best never to ship with UPS again! The box split open, my dogs pulled out some of the product and destroyed it. It is not so much the dollar value as it is the lack of satisfactory response from the driver and from UPS. The actual product is being replaced by the seller.

After no one contacted me, I followed up today, only to be told that an investigation was already held, and local UPS drivers came by on 08/23/10 to follow up on the report which is true. They seemed very rushed even though I wanted to explain my concerns, and had me sign documentation that I did not receive the packages which conflicts with the information above! Customer Service told me that they would have the Packaging Center in Sylmar contact me within the hour. I received a call for a Richard, of which I said, wrong number, and called back to UPS customer service after an hour since no one had called. I was told that someone tried to call, but records shows the recipient's name as a Richard which is another error in question. Customer Service apologized and said they would make the attempt again with my correct name.

The Packaging Center in Sylmar finally contacted me today, and told me that again I was misinformed yesterday, they do not have my package, and that I need to file a police report to close the case! I do not feel the packages were ever delivered. There has been no statement provided from the driver with regards to how he got 2 large packages of that size to the specific location noted (front door), and there is no realistic possibility for them (or anyone else who may have stolen the packages) to have done so without disturbing the flower beds which were blocking my front door. My truck was also parked directly in front of the door which would have made any maneuverability difficult for anyone to manage packages of that size.

So due to all the inconstant information I have been given, and the fact the driver did not give me the option to sign a release notification allowing them to leave these packages on my doorstep at a later date, I am led to believe that the driver or the Sylmar Packaging Center is responsible for the loss (or theft) of my packages.

Therefore, I do not feel comfortable filing a police report stating that I received the packages but they were stolen, because there has been no proof provided to me that they were delivered, and they have still not been received.

I will have to continue this investigation further with the authorities to find out my options. Your assistance would be greatly appreciated.

What kind of employees does this company have, breaking a 2X4. My God, what thugs. I do not wish any recovery, this was a piece of love for my granddaughter and they treated it like trash. I will never use UPS again and will campaign for their demise.

We are getting the run around by UPS. The left top section of the clock has a good size piece broken out. At this time, we have no idea if the clock works are damaged. The clock is still in original packing box.

Well, somehow UPS managed to say that the package was damaged and did an inspection, in which said that my packaging was inadequate, and refuses to pay for the damages! Now the log end table is so thick and durable that you could throw the thing down your driveway and still not break it. It would get some dents and scratches, but not break! So all I could figure is that UPS deliberately damaged the product so they can send it back, in which they think I will resend it, hence paying them $68 to ship it again! So they are trying to scam me out of another shipping fee, then also I would be out the $275 for the table I would have to rebuild!

I have gotten a hold of a news crew in Bosie Idaho, and they asked if I would go in front of the camera with this, I agreed, so if there is anybody with the same trouble, I am claiming that UPS has gone scandalous! if you want to go public and file a class action against UPS let me know! We will get something going. UPS can't keep getting away with ripping people off this way! I lost $275 log end table, and the $68 shipping cost. I would have lost my customer but was able to talk to him and he is just as mad at UPS as I am!

It is now Monday, he has taken the day off, his boss is scrambling to help me and my box sits in a building less than five miles from it's destination. Of course, the explanation is that it might have fallen into a "black hole" and that there might not be anything anyone can do. I will arrive this evening in Phoenix, but unfortunately, it will be too late. I will go to this facility in the morning, but I think my appearance will not help the problem.

I will be putting on a business presentation and will be without my literature to support my presentation. This is very disappointing. My next issue will be trying to get a credit back for the lost shipment.

The man who delivered the goods virtually threw the boxes into my apartment and instead of reassuring thuds, I heard unfamiliar jingle-jangles as the boxes hit the hardwood floor. It sounded like church bells in my apartment but I knew even then that my breakables were indeed broken. The delivery guy at the Vancouver end joked with us: "I tell people, look at our logo and think 'Use Purolator, Stupid!" He may have been just right. For those thinking of using UPS in the USA, Do not!

Hoping against hope we prayed maybe one carton would be salvaged but only to receive more of the same. As if it wasn't hard enough to lose our mother, now we lose the visible attachments that remind us of the home we grew up in and the memories of our childhood. How can this happen? Not just one carton but everything? No amount of insurance could replace the value of those cartons. Although this is added grief to our loss, we will cling to the mental images, memories carved in our hearts forever. An appointment was scheduled today for an inspector to come to see the damaged cartons. He never showed. I hope that someone gets there soon as my sister cannot bear to look at the content of ruble staring her in the face!

We called UPS to complain, and a mediator called Mr. **. The mediator was told that Mr. ** had advised my husband that the packaging wasn't correct at the time he brought the MonaVie in. This was absolutely not true. My husband handed the package over to an employee (not Mr. **), and the only question asked was whether the shipment contained alcohol. Mr. ** never suggested that he could file a dispute on our behalf and told us that if we called customer service, we would basically get nowhere.

My questions are: If MonaVie ships all its product in the same boxes via UPS, how can we be told that the claim is denied due to "improper packaging"? How could UPS have paid us for damage to one package, but not to an identical second package? How could Mr. ** say that my husband was spoken to about packaging when my husband never laid eyes upon Mr. **? How could Mr. ** refuse to file a dispute with UPS upon our request? We wish to pursue this injustice in any way possible.

After an hour of checking, we figured out (me and my apartment manager) that the new UPS man had left a wrong package (an address 10 miles away) in place of mine. I called UPS and they casually say an investigation has to be initiated by the shipper (who don't operate on weekends). After some pleading, angry words and escalation, they told me someone will call me before 10 AM on Monday.

Now Monday comes (I'm leaving on Tuesday, 5 AM), I waited till 12 PM and still no call. I called them, and again, somebody says the shipper has to initiate an investigation. Again, the whole cycle and the specialist told me the package will be delivered that day.

I rushed home by 5 PM, checked my leasing office and no package. Again, I called UPS and they told me they couldn't leave my package because it needs a signature. I asked them if I can pick it up somewhere. He said, "Let me check if you have that option available to you.” Then he came back and said someone will call me and let me know when I can pick it up. It's been 2 hours now, still no call. And the most disturbing part is if they had given me the phone number to the local UPS center (where they hold the packages), this whole problem will be solved. They seem to have no respect or remorse for their mistake. But they say a million sorry. UPS has been the worst service I have ever used. I hope to God and wish Amazon and my rental company uses FedEx.

We filed a damage claim and have been badgering them for over 2 weeks about this matter. No one has returned any calls as they've repeatedly promised. We have been jerked around. We have now been told that when you ship something via UPS, you are essentially giving them both your package and your money to ship it and there's never a guarantee it'll even arrive. If it's "insured", it's only guaranteed to arrive at the destination eventually. There's not even a promise regarding the time frame even if you pay extra to ship it "2nd day air" or any of their other time promises. It's just guaranteed to get there eventually! And there is no insurance against damages unless you also pay them even more to have them package the box for you. Yeah, that's right. They deny any responsibility for packages damaged while in their care unless they've packaged it, regardless of if it is packaged to their own packing standards.

When you choose UPS, you choose to willingly give up your right to a package's safe and timely delivery unless you want them to soak you for extra money just to do their job correctly. Don't choose UPS. They're trying to scam you if they are negligent with your belongings during shipment, and further trying to scam you with their "insurance".

Once my student packed the bicycle in the box--making no adjustments to the box--they measured the box at 54x30x9, thereby forcing him to accrue this "Large Pkg Fee" charge. So, his receipt for the box itself says 53x7x30, and the measurements listed on the shipping receipt says 54x30x9. When I called the UPS-Store in Portland about this, they informed me that the bicycle box dimensions listed on the receipt for the box were the internal dimensions of the box! In other words, you might think you're buying a box sized 53x7x30, but you are really only buying the internal dimensions! I guess you get the external inches for free?

The basic issue is this: If you buy a bicycle box from UPS-Store (at least the Portland, Ore., PSU location, but probably others, too), you might be buying a box in the dimensions of 53x7x30 (again, as it says on the receipt), but this may refer to the "internal dimensions" (a suspicious claim) and they may measure it slightly larger than that, thereby allowing UPS to charge the oversize fee. I found this to be an infuriating and deceptive practice. I feel bad for my student getting charged that much.

Called Kali on the 23th. She confirmed that the order was shipped the day before. On the 28th the first attempted was made to deliver. Babbits incorrectly got the address wrong. After a second ill attempted. I tracked the order to Leon Valley Texas after calling U.P.S. I spoke to a gentleman there who took my information and side that he would call back in a hour which he did. The problem apparently was the omitted of the word highway. The corrections were made over the phone. Also additional information was given. The parks name and the park manager who would intercept at the office in my absent. More information for the driver to use.

The gentleman assured me that the package would be there tomorrow. I spoke again with Babbits and informed them of the mess up. The correction was made on the tracking. On the 29th, I discovered it has departed Leon Valley and arrival in Houston Texas. I contacted Babbits again which Kali was already talking with U.P.S. Was informed that my package was route to Florida. How did they get an old address I don't know. As I am typing my parcel is in Mobile Alabama on its way to Florida where no one lives. Aug.2, 2010. Thanks a lot U.P.S. The economic down fall will be the condition of the parcel. If my parts are salvageable. And if not then a possible claim and reorder. And the stress and aggravation of not knowing.

I spoke to customer service at UPS. I was told by them that wherever a package turns up in the system, they count that as the start time and place of the shipment, even though the label tells them where it was sent from. I used as an example if a package is sent from Seattle, WA to Portland, OR that has a two day delivery for ground shipment and it goes to Washington DC, that they will send it back across the country by ground.

He said yes and confirmed it would go back ground. He also said that "he does not know why it would be printed in Washington DC and shipped from there”. UPS customer service also told me that not all scans of packages get put into their system. Why have a way to track packages if not all scans are being looked at. I guess if my package had been scanned into the system, someone would have seen that it was off track earlier.

I called when I got home and asked to speak with a supervisor. Well, I got a hold of Dean and he said that he was a manager. I asked why the driver marked the box A when all he needs is a signature. Dean started arguing and I started getting upset with him. He said that he would not deliver because it's against their policy. I asked to see that policy and he refused to provide me with that information. He said that it is a high traffic area. He said that they are not going to solve this and I said, nope, because we are authorizing you to leave the package with signature. He said that they will put it on truck but will not be delivered. I got a little smart with him.

I waited and called back and spoke with Melissa in customer service. She said that we are all supposed to be a team and work together. She does not know why Dean said that. She is not aware of any corporate policy on the sale of homes--if the homeowner lives there and authorizes to be dropped with a signature. My package is with QVC and they did not require a signature, only UPS did. She said that she would send a message and ask corporate to explain why. She said that she spoke with her manager and they were not aware of any corporate policy. She would have someone call me within an hour.

As of 7:20 our time, no one has called. She said that this would be the Fife, WA branch. I told her that they would not call back because they are rude people who work there. Dean, especially, he needs to have a little ethics when he is dealing with customers. We have lived here for nine years and we still live here. I called back at 6:45 and spoke with Naomi. All she did was read the notes and said that someone would call and no one has called yet. This issue still has not been resolved. I am very disappointed with the lack of customer service with this Dean person. So my husband is driving down to pick up package.

Why this has no effect on them improving their standards of business, is beyond me. The rule seems to be that the bigger a business gets, the shoddier their customer service gets. UPS scheduled a delivery to me to arrive today. Their "Tracking" website shows one minute that it will arrive today. Refresh the screen, and it shows that I'm now an "Exception", meaning that they forgot the ** package at the station and didn't check before leaving.

So, that means that I have to wait the weekend for a shipment that was promised today, a simple 2 lb package. I phone the main office, and there's no apology, no reason for the error and that it just happened. That I have to wait another two days for something I was counting on arriving when promised.

When will UPS get its act together? Never, that's the answer. They simply do not care. I wish they would burn a harsh, cold death, and go away. Why can't someone create a competent company that does what it promises? Or at least, if an error is made, to try and fix the problem and not just blow it off. I guess it's too much to care about.UPS gets their money, and that's all that matters. UPS sucks, and I will never use them again.

Both the seller and me expected UPS to respond quickly but they did not. Around the last week of May, I received a call from the seller telling me that UPS wants the Engine block and the box. They would pick it up the next day. The driver came and took the box but would not take the engine. So the next day, I took it to Daytona Beach UPS. For the next month, I tried to get information from the seller but he would not answer the phone nor respond to my message. I tried to get information from UPS but they never responded.

Two weeks ago, the seller called to tell me that UPS refused the claim and that he would put the money in my PayPal account. He has not and he refuses to answer the phone nor respond to my messages. I have tried to resolve this with eBay; it is impossible to deal with them. They'll send you around in circles system. It is also more than 45 days and they don't care. I would like to take legal action but don't know how.

The seller has block my money, $418.66, I paid for shipping and UPS would not deal with me. I spent many hours finding a block repair shop in my area, neither UPS or shipper cared that I even took the block to a repair shop to get a quote.

UPS took the position of corporate greed and said that they will not honor our insurance policy and the shipper Is putting the loss on me. This is very upsetting especially that no one cares. The tragic part is that I was going to make a spare engine for my 1952 TD MG and now, that will not happen.

The whole package was packed by UPS and promised to be delivered. But then, I faced a lot of problems and after calling several times, got no favorable reply from a reputed company like UPS. I have the receipts but wouldn't want to approach the consumer court because you company is also governed by Indian laws as it has business in India. But I would like to get a complaint lodged and action taken against the same. I also want a penalty which can be decided by you as I have suffered unnecessarily.

Even though the TV and the Blu Ray player were placed through the same order, the TV apparently did have the correct information. According to UPS.com tracking information, a delivery attempt was made at July 2, 2010 at 11:50AM but "the receiver was unavailable to sign on the 1st delivery attempt. A 2nd delivery attempt will be made". On that day I was home since 11:30AM and no attempt was made. Even if the attempt was made before 11:30AM, no delivery notice was left behind for me. I checked that the second attempt will be made on July 6th so I took half day off of work to make sure I will be home to sign for the package. I was home since 12:30PM and stayed there all afternoon and evening. To my surprise, around 6PM I saw the message "the receiver was unavailable to sign on the first delivery attempt. A 2nd delivery attempt will be made UPS.com. This message was timed at 5:15PM, July 6, 2010. But in reality, no attempts were made, no one from UPS ringed my door bell or knocked on my door, I never received any delivery notice on my door or in my mailbox. I even asked the 24 hour security personal in my building and no one even saw a UPS truck.

I immediately called UPS customer service at 1800-PICK-UPS to inform them of this problem. I was told that they will contact the supervisor responsible for the Bronx area delivery and he or she will get in touch with me within an hour. I confirmed my cell phone number and waited for an hour and a half, but no one ever called. I called back at 7PM to follow up. The representative could not give me a reason as to why no delivery notice was left if I truly "missed" the delivery nor could he tell me when the supervisor will call.

He did offer me some other options, which I was already aware of: 1. The third "attempt" will be made on July 7, 2010. 2. I can pick up the package myself 3. I can pay $6.00 and schedule a delivery time Monday-Friday from 10AM-7PM. 4. The package can be shipped to an alternate address. I informed the representative of the following: I already took time off of work today and will not be able to do it again the next day; I do not have a car so I cannot pick up a 40 inch TV, this is why I wanted the TV to be delivered in the first place; I, like most people, work Monday-Friday, in the emergency room from 8am to midnight; and finally, no, I want the TV shipped to my home, no where else.

I asked if they could inform the driver to leave the package at my door if I leave a written, signed note stating that it is okay. According to the representative this was against their policy and I would have to contact the shipper (TigerDirect.com) so that the shipper can contact UPS. If I do not use on of these options, my package will be sent back to the shipper after the third attempt. I asked to speak to a quality assurance supervisor or a manager because the delivery was never attempted and false information was given. I was told to hold while I'm being transferred, after 45 minuets or so I was disconnected. I called back around 7:50PM and requested to speak to the manager again, this time I was also disconnected after holding for about 5 minutes.

I called back for the fourth time around 8PM and spoke to another costumer service representative named Linda (at this point I started to take notes of the representative's name). I expressed my concern and again requested to speak with a supervisor or manager. Linda told me that someone did try to contact me around 6PM, but my contact number was incorrect. That seemed unlikely since I confirmed it at least twice with the first representative I spoke to and the second representative I spoke at 7PM did not mention the attempted phone call. Linda said the only thing she can do is type a note for my account so the supervisor will contact me tomorrow (July 7, 2010) after 10AM. I asked if I can have the contact information for the UPS branch responsible for delivering to Bronx, NY so I can contact them directly.

She said that information is confidential and she cannot give it out because that's the company policy. My request to speak to a quality assurance representative was also denied because "no one is available". I hang up before she told me any other information. Instead I decided to contact TigerDirect.com and their representative, Fernando, sent a note to UPS stating that it is okay to leave the package at the door is no one is home. I am unsure if UPS will accept this request yet. As of right now, July 6, 2010 at 10:40PM, UPS.com tracking information states the next scheduled delivery date is 7/7/2010.

In summery, UPS provided false information stating that they attempted to deliver the package when in reality they did not. When this issue was brought to their attention (on four different occasions) nothing was done because according to them, nothing could be done. UPS did not try to look into the fraud nor did they provide me with a reasonable explanation or solution to the issue. When I requested to speak to someone in charge regarding this unethical, and likely illegal, conduct I was either "disconnected" or outright denied. I want the people responsible for this matter reprimanded. My package was delayed due to the irresponsible actions of UPS employees. I request compensation for the time and the frustration this matter have caused.

My brand-new 19th Century Scherzer, 10-string guitar with cutaway (reproduction by UK builder Gary Southwell) disappeared on 22 June while en route to be delivered to my home by UPS. It was last seen in an arrival scan at the Secaucus, NJ UPS station hub. Then it just disappeared without a trace! Through the supreme incompetency of UPS either it has been lost or stolen. I am offering a substantial reward for information leading to its recovery. It is a unique guitar, with two necks (the second for 4 sub-bass strings), and is most unique in that it is the only Scherzer with a cutaway. I thank you sincerely for any assistance.

This will highly impact my work as a performer, scholar, and researcher of 19th Century classical guitar music. I have waited three full years for the guitar builder to complete this instrument. Gary Southwell is one of the few historical guitar builder even capable to construct such an instrument. I have prepaid him the price as that of an economy automobile! I will experience great economic loss if this instrument is not found by UPS as I am to perform in many concerts on it and I will also experience great economic loss if I have to wait another several years for the builder to construct another. It's a priceless and unique musical instrument. Please help! Thank you very much.

I want to report this matter to UPS International but I don't have their contact numbers and the person to be contacted. I do believe this is just a dirty business they are doing together with custom officers in Clark Base airport, Pampanga, Philippines. Please help us to report this to UPS International so that other people will not become victims. I have copy of complete documents of the airfreight via UPS Brunei to UPS Philippines. Please help us as the engine is still at the airport and will not be released until the tax is paid.

Hoping my sister who sent the crock pot as a gift can get her $55 back from the store. I'm sure they won't win the claim with UPS as they packaged it themselves. I will never use them and hope others start doing the same.

On June 3, 2010, I received both packages at 9:45pm. Both packages had been damaged, and there were 5 items missing from inside the boxes. I called on June 7 to file a claim. Upon reaching out to the UPS Store, I was told by the manager/owner, Fred, that he didn't have time to deal with me because he had a customer, at which point, I informed him that I also was a customer and should be treated as important. He then replied that my problem was a bit lengthy and he couldn't deal with me. I informed him that I would be reporting his behavior, and he told me to do what you gotta do! Without taking down any of my contact information, he had no intention of getting back to me.

I then spoke with UPS customer service department who informed me that there was nothing they could do until the UPS Store filled out the claim and sent it in. I have yet to receive an update as to whether the claim has been completed or what stage it is in. I called customer service once more again on June 11, and still no one can help me, because they can only discuss claims with the shipper (UPS Store). I have since reported this whole incident to the Better Business Bureau.

I find this discouraging that I am the one who filed the claim, and now, I cannot receive any updates because it can't be discussed with me. The fact that my packages came to me in the condition they were in and the fact that I had items missing from my packages should have been enough for someone to want to help me get my claim processed in a timely manner. As a customer, you want to know that your money is not going to waste; and that is exactly how I feel, like my hard-earned money has went to waste on a poor service.

I ventured out to the UPS store and inspected the damaged package with the manager of the store. Upon inspection, we determined that without a doubt that this package was crushed on one end, damaging the nerf bars (made of stainless steel, mind you). Upon further inspection, we found that the extra packing material I put in the box had been removed, as well as the box containing all of the mounting hardware. The store manager informed me to call the facility I was shipping them, too, to see if there was anything they could do. Needless to say, the item was damaged in shipping and they weren't going to take responsibility (I don't blame them).

I called UPS back and spoke with someone about disputing the claim, after being juggled around on the phone for over an hour, they told me that the UPS store I shipped from had to dispute the claim. They wouldn't work with me directly. UPS denied the claim due to "Insufficient Packaging". These items were shipped in the same box they came to me from the factory in. The box is made of heavy cardboard with foam padding securing the nerf bars. I even added foam padding and extra cardboard on the corners of the box to prevent this very incident from occurring. Back to the UPS store I go! I took the damaged package back to the UPS store and the manager made good on his promise to dispute the claim for me.

Fast forward to today, the regional sales support representative for my area came in and talked with me and the manager. He agreed with all of my points and still denied the claim (2nd time). I was informed that now 2 claims have been filed, the damage claim on the package was a closed case and can't be reopened. So here I am, writing this, sharing my experience with everyone. I pointed out to the manager and the sales support representative that UPS sold me insurance that they are not making good on, their reply was the items were insufficiently packaged (a broken record by now). Bottom line, I purchased insurance thinking I would be covered. The UPS store should not be selling insurance that has no meaning. This is insurance fraud in my eyes. They took my money and I get nothing in return when they clearly destroyed my package and its contents. The store I shipped from didn't inform me that there were packaging requirements. I figured the box that made it over from China to Arizona, then to PA would have been more than sufficient as it arrived here safely.

I can't believe that UPS is getting away with selling their "insurance". It's all a big scheme for them to get extra money from consumers. There was another guy there that had a TV that was pierced by a forklift, and guess what? They denied him, too, "Insufficient Packaging." What am I to do now? I'd be the bad guy if I bent one of these nerf bars around someone’s head, being civil doesn't seem to be getting me anywhere. What are we supposed to do when this happens? It's clear to me that UPS doesn't care about their customers. I'll never use UPS again. I don't care if it costs me $80 more to go to FedEx.

The next day, I left work early to pick up the package from UPS before they closed at 8pm. I got there with only a few minutes to spare. I presented the info notice to the clerk and was informed that the package had been returned to the sender. I told the clerk that I had called to have the package held and inquired about what went wrong. He first questioned whether I had actually called to have the package held. Then, after I told him exactly what time I called, he stuttered and in a confused and ill-informed manner similar to the customer service rep I had spoken to the day before, attempted to explain that level 1 packages cannot be held. I asked him if it was customary for non-UPS personnel to know what level 1 meant and to know these types of packages can't be held. I questioned why the customer service rep the night before didn't explain the policy rather than claiming that the package was automatically held. He flatly and with no sort of compassion, caring or concern for me, the customer rep said that there was nothing that he could do. I left and thanked him for wasting my time.

I wrote UPS to inform them of the chronic problem with both the customer service representatives at the UPS locations and at the phone center. They frequently lack any sort of customer service skills, are not knowledgeable and frankly don't always hold the packages when asked to or inform the customer that the package cannot be held, if applicable. They often simply invent policies that are in fact very untrue, without any regard to what happens to the customer and their packages after hanging up the phone. They take absolutely no pride in their job. I really don't think they consider the ramifications on the customer if the packages are returned to the sender or worse. I really doubt that my letter will end up anywhere but in the UPS customer service email trash bin but I feel like I've done my part. I have alerted them to a serious problem.

I doubt that I'm the only person that feels that way but because the package recipient has little or no control over what carrier is used to ship their packages, the egregious behavior will more than likely continue unchecked. But I do hold out hopes that this letter may end up in the hands of someone who cares. The company slogan of my employer is, "Remember who we work for," which is a way to remind each employee that their every action, positive or negative, affects the customer. I urge the UPS employees to remember who you work for because many people depend on timely delivery of their important packages and trust you to ensure that happens. I am unsure if the employees at UPS consider this fact when they go about their everyday duties. If they did, I think there would be far less internet based complaints regarding UPS customer dissatisfaction.

I received a call late Friday night from the drafts person wanting to know where the blue prints were. He had been waiting for them. I told him that they should be there since they are in Kamloops. Two days later, I received a call from the draftsman again saying he didn't get any prints. Not only did I miss the opportunity to get changes done, the drafts person was now coming back to Vancouver to attend a meeting. I went back to the Vancouver UPS store where I sent the package from and wanted to know why my package didn't get to the drafts person in time and over night. He called the UPS line in Kamloops and inquired why they didn't deliver the package and after about a half hour or so waiting for an answer. I asked them to send it back over night to Vancouver and I would pick it up the next day.

The Vancouver store was arranging this and said they would call me the next day to come and pick up the package when it arrived to them. The next day I waited for a call to pick up the package. No call! So the day after that (two days), I went to the store and wanted to know where the package was. The store didn't have a clue because now I was dealing with a different employee. So I had to go through the whole story once again. This is now Friday, one week later. So much for overnight. Now the story gets even better. I go in to the Vancouver store once again to see where my package. You have to realize that I have wasted a week of construction time. I have a crew standing by between jobs waiting for the prints.

I calculated the waiting time is costing me about 200.00 a day keeping people waiting. Not that UPS would really care! Anyway, back at the store, they don't say why the package hasn't come. They called Kamloops and sure enough it is still there. I can't believe what I am hearing. I was there two days ago while the UPS store in Vancouver was talking to the Kamloops store arranging the delivery back to this store. The Vancouver store can't believe what's happening and explains to the Kamloops store the importance of getting this package back here ASAP. The Kamloops store again said it will be sent out and it will arrive in Vancouver Saturday. I asked if it could be delivered to my home address on Saturday so I can meet the drafts person to try and salvage some time that has been wasted and save some money. Well... guess what, they can't deliver the package until Monday because it won't leave the central dispatch until them. Since to whole UPS service is responsible for this mess that you would think they would do anything to make up for this terrible service and get me my package even if it had to be delivered via taxi cab. So much for customer service!

You know, what really makes me mad is not only am I losing money every day without these prints, there were no phone calls from any UPS store or dispatch to let anyone know there was any sort of problem. They say on the tracking that they made three attempts. OK, what type of attempts? You would think if they couldn't fulfill the delivery someone would have thought "gee maybe we should call the sender to let them know what's happened" no that would mean UPS would have cared and they have customer service.

Well, I guess I will have to wait until Monday to see where this story goes. I have asked to get my money back but, you guessed it, they have to call someone at UPS to authorize the refund. Go figure. Like the saying goes, "with UPS it's like a box of chocolates you never know what you are going to get." Well the same goes true for UPS as soon as your hands leave the package, your package goes to never never land. Thanks UPS for your service, you sure saved me money and time!

UPS charges are a rip-off. In the very near future, (1) I will deny receiving any packages delivered and left at my door without my signature, (2) I will put a sign up not allowing any UPS vehicles on my business parking lot where will have to park on the road in from of my home and walk to my "residence," and (3) for any package even slightly damaged, I will refuse. (They say once I opened it, it is mine and that if damaged, I have to call the sender.)

The extra charges to deliver to business location affects my business. I have to pass the charges on to my customers, which makes my prices higher. I have been in business since 1982 because of my competitively low prices and quality.

One year later, these account are still being used for illegal activity. I have received phone calls from the Michigan State troopers, as well as numerous individuals who have been scammed and sent packages using UPS delivery, The scammers are using UPS accounts in my name and with account numbers that should have been disabled long ago.

UPS's response to this matter has been unacceptable. My phone calls to UPS have not been taken seriously. Some agents have told me that there is nothing they can do to stop the fraudulent packages from being sent. UPS is knowingly allowing illegal activities to be conducted with accounts that they are aware are fraudulent, as well as, with full knowledge that these accounts are being used to facilitate crime. I find it hard to believe the business practices and shipping systems of a company the size of UPS cannot flag a package entering UPS facilities as fraudulent. I continue to get checks and phone calls from people who are being victimized by this crime. Checks are being sent back to me because skeptical people are wary of this activity and the only address they have is the one on the UPS package. I have repeatedly called and emailed UPS. The first step in stopping this crime is shutting down these accounts which is almost a year overdue.

I ordered another item the same day from the same shipper, and they sent it USPS and it arrived 05-12-10. Hodgkin's is 121 miles from my house. How can you lose a package? I think it was probably stolen by an employee. I will never ever use UPS again. UPS tells me it could take 8 days, and then, the shipper will send out a replacement.

I know this is false. As an IT professional who manages the communications and RF infrastructure for our shipping department as well as the UPS WorldShip software on the computer, I have witnessed the UPS driver arrive at our dock on many occasions and know they have GPS, Mobile Communications and RF technology, so UPS know exactly where their drivers are at all times and I have seen them talking with their dispatch and central offices many times. When I informed the UPS agent that he was giving me incorrect information, he simply stated again that he could not contact the driver. I instructed him to then put someone on the phone who could. He said he'd put me on with his supervisor. He put me on hold and after waiting for 5 minutes, they hung up on me. I do not have time to waste calling them back as I have a plane to catch, that will be departing without the package I needed to take with me.

The package contains vitamins for my ailing mother-in-law who is currently in ICU in a hospital in Romania. I paid over $40 for next day service that I did not receive and now the vitamins will be sitting on my doorstep for the next 3 weeks until I get back, or sent back to the retailer due to 3 failed delivery attempts neither of which will do my mother-in-law any good as her health continues to deteriorate. Not to mention the further expense and delay that will result in having to ship them to Romania and go through customs.

The bike arrived without signature and had severe compression of the box. The front axle hub had been pushed through 3 layers of twin wall and bubble-wrap and torn box 8 inches down the side. I racked the handlebars and compressed onto frame damaging the front tube supports at the top. Carbon fiber bike has to be shipped to Trek for x-ray to determine damage to frame. The front wheel will need repair/replacement. If frame is damaged (determined by Trek), will require repair/replacement.

It was jewelry which was probably obvious from the size and return address. Now the jewelry is no longer available so even though I'll probably get a refund, I won't get the ring and bracelet I wanted. My biggest complaint about UPS is that they leave the packages in full view of anyone driving by. I have a porch with shrubs in front so why don't the drivers have the sense to hide the package behind the shrubs so it's out of view from the street? This should be part of their training. Surprisingly, I've never had a package stolen before and I order often. I think UPS should have to reimburse the company I ordered from because this is clearly their fault.

He quickly gave me a 1-800 number & hung up before I could tell him I tried that one already (and this was after he yelled at me for not knowing that a UPS store is not the place one would pick up their packages). Needless to say, from my own personal experience & from what I've read of the other comments, this is not a reputable company. Clearly, all they hire are fat, rude slobs who sit behind counters & yell at their customers and that being besides my original point that the website & phone numbers given are completely useless. If a young person can't figure out a website in this day n' age, you know you've got a problem! Presently I'm at a standstill as to the whereabouts of my package or where the ** I could pick it up even if I knew where it was! So obviously, given the amount of ** these people have put me through, I'll need not be using them anymore!

So, I have the sender contact them immediately after calling. Again, to hopefully catch the driver before it was too late. However, they were told that UPS "won't do same-day redelivery attempts" and that the package would be scheduled for tomorrow, even though the driver was still close by! They offered to hold it for pick-up, but it's a 119 lb. package so I simply couldn't do that.

I work a full time job, and tomorrow was no good since no one would be here. Complicating things even more, they refuse to give a time period any narrower than 9am to 7pm (all day), and they wouldn't let me reschedule the package for Saturday delivery, since it was sent out via UPS Ground, which only operates during weekdays.

I told them I wasn't going to be home on Tuesday, but that Wednesday would be better, since I'd be home most of the day. They said they'd have to make an attempt tomorrow regardless (Tuesday) and if no one is home, they'll try again Wednesday! But I'm sitting here telling you that no one will be there Tuesday. "I'm sorry sir, that's our policy."

So, because of a missing apartment number, which could have been checked and corrected before it ever became a problem, I have to miss an entire day of work because they have such a huge window for delivery times. 9am to 7pm! And if you don't schedule delivery times, why are there narrower window periods on your sorry we missed you slips?

My package is now 2 days late and I had to call out of work in order to be here to receive it. A simple call to the driver with the apartment number on the date of the first attempt could have prevented this entire problem.

I spoke with the UPS Store Owner and insurance was over $50, and when I asked what the chances of them breaking a silver bar, he chuckled and told me they had a 99% delivery satisfaction. I am now out over $1800 and they are so gracious to offer me $100. It seems odd, I paid 20 plus dollars to ship an item with UPS, but when you read their small print, it says they are not responsible for delivery. I ask, "Then what are they responsible for? " UPS has lost a loyal customer, and I will tell everyone I know plus some of how willing they were to either lose or steal part of my mother's estate. From my narrow legal perspective, UPS had a duty to act (ship my item), they breached the duty (lost my silver bar), and the breach caused me damages (nearly $2000). I think there are enough cases out there that a class action lawsuit should be examined.

I came home today excited for my items to find one package shipped via USPS and delivered, one package shipped via FedEx delivered, and one UPS tag saying signature required. Neither I nor the shipper requested signature delivery for this item. I called UPS to ask why it was not left and was told it is the driver's discretion if they wish to leave a package at a door or not. I asked how it is that FedEx and USPS could deliver on time, but this was limited to only one company.

I have repeatedly had problems with only UPS in the past on this item. Really, it drove the issue home with this unlikely scenario of having 3 shipping methods in the same day come to my home. Multiple times in the past, I have called to request all boxes be left. They indicate the note is made on my address, but stress it is at the driver's discretion. I genuinely fail to understand why it is at the driver's discretion to decide if they wish to deliver a package I paid expedited freight on or not.

I recognize the person taking my call is not personally to blame for the delivery inadequacies. I stated this to her & asked that she take a note to the supervisor that I would like it on record the driver did not deliver the package as committed. She refused to take the note. I asked again and she said she refused to take a complaint against the driver when the driver did nothing wrong and followed up with "is there anything else I can help you with today?" I asked for her supervisor to document my concern and she again refused.

While I find their policy of not delivering unacceptable, it is something I have unfortunately encountered before. A flat out refusal to document a customer concern is the ultimate slap in the customer's face. I have since contacted the retailer to consider this service in their future shipping contracts. Moving forward, I will only purchase online from companies willing to ship via non-UPS methods. I also will be taking this to my next neighborhood meeting to make my neighbors aware of the deficiencies of service from UPS in our area on both delivery, and incident reporting.

We went there the next day at opening time and were told that the package had been returned. Following a discussion with the employee, who claimed it was not their mistake and that we were not correctly informed (even when it was himself that informed us), he admitted that UPS had failed in keeping the package for the expected 3day period. When we asked to talk to someone that could tell us if we would be reimbursed, he dialed the UPS center personnel which, as usual, failed to connect to any living person.

The damage was, my air filter unit was smashed and half of it was missing. The Holley 750 carb was completely smashed in. Both of my valve covers were cracked wide open, moroso spark plug wires were severed in half on one whole side of the engine. All 4 spark plugs on the right side were shattered, and it turns out it needed to be completely rebuilt as the internal balance was thrown off due to the fall or whatever happened to it in transit.

My problem was not the fact that it was destroyed but the fact that it made it to me that way and the driver tried to leave before I could finish looking at it! I am not exaggerating when I say I had to run the truck down and tell UPS I am not taking the damaged item. Well the fun started there. After filing a claim with UPS, they told me that they would only pay me 10 cents, yes one dime, per pound since the engine was bought online. Yep, they would only pay $490 of my $7400 spent. That wouldn't even cover my shipping cost. After proving that this was no backyard built used engine and that it is a legit 100% brand new engine built by a master engine builder and months of my phone calls being ignored, UPS finally decided to pay for it and ship it back to the builder.

Well, here I am almost 5 months later, and UPS still has yet to ship my engine from the builder and back to me. After speaking with the UPS service rep, she assures me that it is a paperwork issue with the shipper and that she is doing everything she can to get it back to me. That is completely not true. The problem is that in talking with the builder, UPS will not call, or attempt to contact them. They show up long after the shop is closed (6pm) and leave a note on the door saying that they were there.

Basically it is the very last priority for them. Their other packages get picked up from the shop but not mine. I just refuse to believe that UPS is an honorable business anymore. If I were not the aggressive person that I am, I would have been ** out of $7000! They tried just about every trick in the book to not pay for the damages. They would have me fax in receipts, and lose them even though I have the fax received confirmations.

They would tell the builder that they were waiting on me to fax receipts, and tell me that they were waiting on the builder to send them the same info plus the proof that the engine was 100% new. Weeks and weeks of this game went by and I finally decided to call the builder myself and that is when I found out that UPS was just ** our chains. Here it is April 22, 2010 and I am still waiting for UPS to pick up my engine and ship it to me. Who knows what excuse I will hear from them next?

All our pictures and figurines were totaled, my metal fire box was smashed, my router and its installation disk (in the original box) were crushed, and my computer and monitor were irreparably damaged. All of our precious and fragile possessions, we shipped rather than take with us in the move across country are gone.

At first, UPS told me their insurance (I paid extra for) doesn't cover the damage. When I found out that was a lie - they processed my claim and denied me because I didn't use UPS packaging. As if their boxes are magically immune to the type of punishment my packages must have received to split open a Rubbermaid bin!

Bottom Line: UPS handled my boxes with nothing less than careless brutality! I am appalled by the way UPS has tried to misrepresent their insurance and stonewall their claims process. I am pulling UPS from our shippers list at work, advising my clients not to use them, and I will never use UPS again! Damaged beyond repair: 7 pictures (frames broken, glass shattered and pictures scratched), 3 statuettes, 2 decorated ceramic bowls, 1 router, several CD disks, 1 metal fire box, 1 $1,500 computer, and 1 high def 27" flat LCD screen monitor.

The delivery lady made no attempt at an apology of explanation. When I questioned the damage she acted as if there wasn't any and just asked if I wanted to accept or reject the delivery. Since I was leaving in 2 days for a very important photo shoot I felt compelled to accept the delivery. Fortunately for me, the lenses have worked perfectly every since.

Last week I ordered a new extremely expensive lens from my NY retailer and made darn sure it was coming via FED EX, and I ordered some non-breakable items from another NY retailer and chose to ship that one via UPS. The Fed Ex delivery arrived in perfect condition. But the UPS box arrived quite smashed with no explanation as to why. I have learned my lesson with UPS and believe they hire gorillas to do all their backroom handling and can reasonably expect to receive every shipment damaged and will never ship anything again via UPS other than soft package items that don't matter how the gorillas handle them.

I started this claim on 12/28/2009 and have called many times and they tell me or my mom that they have to contact the shipper. Someone even came to the house and I signed a paper stating we did not receive the package. The value is just under $100 but as I am a full time student and work part time, that is a lot to me. Is there anything else I can do? Every time I call, I feel like they are telling me "too bad for you." Item was already paid for up front with my debit card. I ordered it on Ebay which I also wrote and they pretty much told me "too bad" also. I purchased the item through "Buy".

Why charge insurance if they do not intend to honor it? They offered to pay back $50 shipping plus $100 free coverage, which every package gets. Why did they offer me that much if my packing was at fault? Also, them shipping to wrong address upon the return which further exacerbated the damage. The UPS form does have small print on the reverse side of their form with much pertaining information. To charge me the insurance and then, the driver not complete form properly and say it's not their responsibility. It is fraud and gamesmanship. But you need a microscope to read it. The frame is ruined, painting has minor damage to canvas but will never be in perfect original condition again.

When the UPS truck made a delivery today, I asked about this package, and the driver said, "It's not on this truck. Maybe, another truck will be coming." I called UPS customer service around 4pm today and asked about deliver status. The UPS rep said, "It's on the truck and is scheduled to be delivered today. They have until 7pm to deliver."

6:30 and no UPS delivery. So I called UPS customer service, and they told me the same thing "It's on the truck and is scheduled to be delivered today. They have until 7pm to deliver."

10:30, I call customer service; and they told me "It's on the truck and is scheduled to be delivered today." I asked the rep if he really believes there are UPS trucks out at 11pm delivering packages. He answered, "I'm so sorry, Sir." I asked the rep if UPS will ship the package to my destination in the Caribbean at their expense. "I'm so sorry, Sir, but there will be an additional $271.00 charge for this." So, it will cost me an additional $271.00 for their failure. If I ran my business like that, I would be out of business in a week. My shipping advice - FedEx.

I ordered a textile item from Canada to New York. UPS customs intercepted the item, created a UPS account for me, and proceed to charge US Customs Duties, other government charges, and brokerage charges without any consent or notice. The charges were in excess of $100. Plus, if I need to exchange the item, I will have to pay those same charges for the return item a second time. I was told by UPS I can file a form for the reversal of the duties, but the catch is: there is a fee to file this form to reverse the charges and the fee may be more than the actual duty!

Now I am upset. I did what the person said knowing I was not going to be here and I still don't get my package that I paid for? So once again, I called. The lady explained I can go to Oshkosh to get it. Well that was great until they told me that not only do I have to travel to Oshkosh, I paid for the shipping to my house that I can't go until 7PM. Give me a break! What kind of customer service is this? I paid for the item, I paid for the shipping. Get me my ** product to me without hassle. Is that too hard to ask for?

On this second call, the guy on the phone barely spoke English and didn't give me a price or any other information about the shipping, only a day when they would be picking up the package. I told my mom she would have to fill out the form since the guy on the phone didn't take any information. The driver picked up the package and I still had no idea how much I was going to be charged. Days later, the package was still not delivered. When I tracked the package, it showed that it was out for delivery.

Finally, my UPS driver showed up at my door and asked for my phone number. He said they didn't have it, (which is wrong since my mom put both her number and mine on the slip). He said the package was bent and he didn't think it was supposed to be like that so he was going to submit a claim on it. He said that someone would be in contact with me. At this point, I was pretty upset since it was $500 worth of merchandise and not having it prevented me from starting to sell at the weekly market in Portland. So I lost business and merchandise. I checked my credit card statement to see how much they charged me. It turned out they had only charged me $35, which I found perplexing, since I would imagine a 6ft package should cost more than that. So I assumed it was shipped improperly.

Finally, two weeks later, they sent a letter to my mother saying it was packaged improperly. The packaging was the very same that it arrived in from the company I bought it from. The contents of the package would have been hard to damage since they are large walls, with metal framing and are made of foam themselves. I just can't believe they could even possibly say it was packaged improperly since that is how it was shipped to me originally.

It seems like if you bend a package in half, it doesn't matter how much packaging there is you are still going to damage its contents. I have pictures, the box was bent in half and since they are made of metal framing. I can't even bend it straight. The package had to have had a very large amount of force put on it to be bent in that manner.

My display walls were bent in half and unable to stand up since the top half is completely bent over. These were $500 display walls totally destroyed. Also, I have been unable to sell my work since now I have no way to display things at the shows. I have now lost three weekend of income, so loss of merchandise, and loss of profits from loss of business. They also didn't even offer to refund the shipping cost, which seems pretty outrageous to me. I still have had no compensation. I'm out $500 for new display walls plus profits from three weekends of selling at the market, that is 6 days of work. This is pretty detrimental to my small business since now I have to come up with $500 just to be able to make any money.

I got there at 7:45 and the people staffing the front desk acted like they didn't know anything about it. Then, one of them told me that they were waiting on the driver to come back with the package. I begin wondering why they told me my package was there if it wasn't. So then the office closes at 7pm and they move me into the security guard's office to wait for my package which "should be here in 20 minutes."

So I sat there and waited and waited and waited and waited until 8pm when I decided that it was pointless. I left. I called back the next morning and someone mumbled something as they answered the phone. I couldn't make out anything she said, so I didn't know if this was the UPS office or a random mentally disabled person who doesn't know how to speak. So I had to ask the lady if she was with UPS. She asked "what part of town" I live in, so I told her my zip code. Then she asked what part of town that is in.

It seems like someone who deals with packages all day would know zip codes for different areas of town. I don't live in a huge city. She transferred me over to some other lady, who then got my address and name and then told me that the former person I talked to had transferred me to the wrong department. Big shocker. She said she couldn't transfer me to the right place so she would have to let me go. Then someone calls me back 10 minutes later and informs me that my package is back on a truck for a second delivery attempt and that if I still want to pick up my package there, I will have to wait until the next morning. She said that someone "didn't do what they were supposed to last night." DUH.

After speaking with three different people on this call, the final lady I spoke with gave me the one and only "I'm sorry" that I ever received. I don't know if it's the entire company or just my local facility but the employees of UPS seem to be mouth-breathing ***. I think they all deserve government jobs because the only place you'll find less efficiency and moronic individuals screwing with you without an apology is a government office.

Wow! Apparently, this is not a question of being a Fortune 500 company! Somebody needs to go undercover like (Undercover Boss). What a waste of time, gas, service, and a host of other things to follow. I'm still trying to get my package

13 days later, we were called to the store to pick up our cashier’s check. We talked to the bank and they told us the cashier’s check was a counterfeit cashier’s check! Now we jumped into action and called everyone we could to find help. We kept getting the same reply sorry, not our problem. We have not let this rest. When you see the cashier’s check, you will see that in the corner of the check has a removable hologram sticker (like come on licensed sports products), PO BOX address not physical address for the bank.

Finally, I was able to get the Charlotte hub phone number and called for help. The check had no ID or DL# EXP date of DL on the check, nothing was written on the face of the check as verification by the UPS hub. I was told a 20 yr. employee waited on them and everything was normal, a $6,300.00 cashier’s check with removable stickers and no id verification written on the check! They didn’t' have sec. camera in that area they said. It took me 2 months to get this much info. How can UPS accept a cashier’s check across the counter at the main hub &and not list any info about the person picking up the package?!

How can corporate have our check for 13 days and no one notice anything screwy about this check? UPS said corporate has a clearinghouse that the checks go to before they are shipped to us (the original shipper). Negligence, poor trained employees?! At the least, this 13 day lag time from corporate gave the criminal 2 weeks lead time from the crime. We were told the insurance was only for damage to watch in shipping! First, we heard about this lack of coverage we paid for coverage of $6,300.00 watch. I've talked to dozens of people, filed police reports to local, state and federal agencies.

But UPS were negligent in the accepting of the Wire fraud and theft from their HUB. We have been told to file a claim with our local store but no one knows how to file a claim on this. This hasn't been done before! But head of security at the Charlotte Hub says it's a huge problem. Who do you believe? None of them we are on our 2nd letter to all of the executives of UPS in Atlanta. The first letter generated the call from head of security, who does not know how to file a claim or who can help. We are still waiting for the reply from 2nd letter to hear from corporate directly, not a 9-5 standard reply UPS employee. If anyone has had this experience or ideas, help please.

I followed the package online via the UPS tracking system. I immediately noticed that the 2nd day envelope was traveling by truck heading north towards Nebraska, not by air. I have already booked my airline trip to China and these documents need to be in my hands. The plane leaves on March 2, 2010 from Nebraska, so I had plenty of time to receive my envelope. But traveling by truck could be a problem. The real problem was apparent to me when I saw no departure scan from Omaha on Feb 25.

Then on Feb 26, I still saw no departure scan from Omaha. I initiated a trace to find my envelope. That envelope is still missing. I have not received my travel documents and I have missed my airplane for my new job. The $300 I insured this package for will not compensate me for a lost job, getting all documents replaced, the delays in getting to work. I am now unemployed waiting for UPS to find my documents, in the hope that I still have this new job.

Mistake number 2 took place on Dec 18 2009. Days after I shipped the first item. I went to your UPS hub in Newark, DE. The package weighed in at over 95lbs. This time it was a guitar amplifier shipped in an ATA Flight Case with over a 1/4" foam inside. The Case was then cover in cardboard and shrink wrapped. 3 weeks later, the package got stalled in a location near by it's destination. I made a few phone calls and found that your company had lost my 95lb package. Wow! Now that is impressive!

They put a tracer on the case and I received a call later that week to my surprise, they found the package. I asked them to send to forward the package onto it's original destination. It took multiple phone calls and 2 more weeks before UPS would ship my package. UPS then issued me a new tracking number. This time my 95lb package weighed about 45lbs. Wait, 45lbs? That's a 50lb difference. I was very worried to what happened to my package. So on 2/03/09, over 6 weeks after I originally shipped this item, it shows up on my customers door in such bad condition, he refuses the package. It then goes back to Salt Lake City where it sits.

After 17 phone calls, I finally get a new tracking number. Now my package is weighing 65lbs. It's coming back to me. I get the package back on 2/16/10. Almost 2 months after I originally sent this item. The item is severely damaged! I immediately placed a phone call to report the claim. The women on the phone tells me someone will contact me by the end of the next business day to schedule an on-site inspection. Three days go by, no phone call. I call again the following Monday.

Nobody could give me any information on the claim I phoned in the previous week. I had to reprocess the claim. I get this "Someone will contact you by the end of the next business. I waited two days, no contact. I called back and had to go over my whole story all over again. The women told me someone will call me today (Wed 2/24/10). A women called me later that day and told me. She will be out to do a site inspection the following day (Thurs 2/25/10) at 10:30. Thursday goes by, Friday goes by nothing. I had to call again on Monday 3/01/10 and women tells me "someone will contact you by the end of the next business day to schedule an on-site inspection." Well, It's Tuesday evening and as you can probably noticed, I am fed up! I just need this situation rectified immediately. I don't know how your company can survive treating customers this way. I am forwarding this info to the DC Area Better Business Bureau. I am appalled at your companies customer service handling!

They denied insurance for reason of improper package, but they didn’t open any of my boxes and threw them away. Who knows, they might have taken home, then they asked me to take 7 pictures of the box inside and items. That’s crazy. They have the damaged box, not me and wanted me to do fraud pictures; fake crazy way to run a business. So, small claims, here I come, and friends are writing an article for the front page of the newspaper.

A few days went by with no packages being delivered and I was asked to contact UPS regarding another order from a different shipper. I had to pay a HST on that package and then I referenced the two packages that I paid HST for on Feb 4th. I was advised that no action was taken and the person who I spoke with told me they would have these items cleared and request delivery. The days that followed showed that when I checked the status with the UPS tracking system, I kept getting messages that the dates for delivery had changed or that because I lived in a "remote" area, deliveries would not be made daily. I later learned that the Purolator company did not deliver to my area and I advised UPS to have the Purolator refer it to Canada Post as they deliver to my area daily.

On Feb 12th, I finally received one package and assumed I was going to receive both. I contacted UPS on Feb 12th and 15th and was advised that the COD tag was not lifted on the second package and it was going to be passed over to Canada Post for delivery. I requested the Canada Post tracking number, I was unable to obtain it and was advised that I would be contacted as soon as it's provided by Canada Post. I checked the UPS tracking system and it indicated that the package would be delivered on Feb 19th. Today, at 11:00 AM, I received a telephone call from Connie at UPS warehouse in Montreal and I advised that the package was in Moncton. I needed this package last weekend, as our family is hosting a 80th birthday party for my father. I rescheduled the party for the 20th and it looks like I am not going to receive this package again this weekend. UPS doesn't know where this package is. They don't know who has it in Moncton. They don't know when, or if I will receive this package.

I am very upset and very disillusioned. I wanted to plan a perfect birthday for my Dad, but looks like UPS has ruined everything. I don't think they are doing enough to rectify my problem. Supervisors should have been involved earlier. It may be too late. I am really ticked off.

Quite some time ago, a custom called "knocking" became a tradition in America and in many other countries. However, this tradition has completely alluded the Men in Brown. So, since they don't knock, you must be wondering how I ever know I have a package. Easy. The building shakes. In my younger years, I thought it was just another earthquake. Now I know: UPS has deposited a package somewhere near the entrance to my home. (I think the loud thud I hear is my package being dropped/thrown against the building or onto the walkway. )

Now, when I hear/feel this loud thud, I run to see if I have had a delivery from UPS. Sometimes I am able to get to the door in time to see the driver scurrying away like a scared mouse. Sometimes, I just see them jump into their "getaway truck" and take off. Unfortunately, I now am often interrupted by "deliveries" that turn out to be people stomping by in their pursuit of the Great Outdoors.

Sometimes, I hear someone yell something that sounds like "UPS" before the thud occurs. Then they are gone. If they need a signature, look out! They will stand in front of my door and yell "UPS! UPS! UPS! UPS! UPS!" over and over while they pound on the door impatiently. If I dare ask a question or make a comment, their anger escalates.

I have had packages delivered to the wrong address (unclear on whether the address problem occurred with the shipper or with UPS). However, when I told my driver about this, he rudely told me he had missed his lunch break to deliver my package. Um, first of all, you don't say that to a customer. Secondly, I missed my lunch, too. Know why? Because I was on the phone for over an hour with UPS!

This week was the last straw for me. I ordered checks which were to be delivered on Monday. They were not. I was here. The tracking said a delivery was attempted. It clearly was not. Tuesday. Different day, same story. Wednesday. I got lucky! I heard a truck! I ran/flew out the door, grabbing my shoes but not even putting them on, because I knew I would not have time. I was on UPS time! I rounded the corner and came to a screeching halt, just in time to see the big brown truck pulling away.

I spent most of this week on the phone with UPS Customer Service. As I am sure you can guess, I did not get very far. One supervisor actually told me she would call the driver and "see if he had time" to deliver my package. This was at 3:31pm. What!? You are the supervisor, and he is the employee; and you will see if he has time to do his job during working hours? Huh?! Am I being punked?

Today is Friday. In case you have not guessed, I have not received my checks. I have spent the whole week dealing with UPS and doing little else. I did get a local manager who was very helpful and apologetic and who really is trying to resolve the issue. I do feel that he will do everything he can. However, a lot of the damage has already been done.

This morning, a good Samaritan called to tell me that my checks were flying all over the city. (They have been cancelled now and are unusable, of course.) I met with a UPS supervisor at the "crime scene," where we found some of the checks to use as evidence. I think the driver was angry with my request that my package be delivered and decided to let my checks fly out the window as he drove off. Well, I hope he got a kick out of it, because this is a really bad time to be out of work!

I have made it clear to the powers that be at UPS that if this person is not terminated immediately, I will never order from another company again that uses UPS. It is not worth it to have to go through this! I have also begun to tell these companies that they will lose my business forever if they continue to ship exclusively with UPS. (I was told he will not be terminated, because he is union. However, due to the seriousness of this matter, I am counting on his union status not standing in our way.)

Contact the UPS Corporate Headquarters (info above) and let them know how you have been treated. Tell all the companies you do business with that they will lose your business if UPS is the only shipping option. Union or not, monopoly or not, they can't survive without us, the customers. (Remember Circuit City?) Take your business elsewhere and demand better service for your money!

Today, February 16, 2010, I contacted UPS Headquarters. I got "lip service" and was told UPS simply "lost possession" of my checks. When I mentioned it was a real coincidence that I complained and it "just so happened" that my package was the one for which they "lost possession," I was told that "That doesn't even make sense." Please stop this company from doing this to other people and then covering it up by saying it was a "mistake." That is an insult to customers' intelligence.

Then I was told that the driver did go to the leasing office today and was told that they would not accept packages. So I spoke to the manager at the leasing office and she told me that the UPS driver had not even been there today. After waiting 5 days and over a weekend for a "3rd attempt", and leaving a big 8 X 11 note on my front door instructing the driver to leave the package at the leasing office, he did not, and he lied about it. Now, I have to get in my car and drive to the UPS office to get the package or else they will return it to the shipper.

I also will be contacting those mail order vendors and internet merchants to let them know that I will no longer shop with them if they do not give me the choice of delivery service. It appears that since UPS has a virtual monopoly on ground shipping in this country, and the workers are all unionized, they do not really have to provide any level of service at all, they only have to say that they do. I would like to suggest that someone get the government to look into this company and their very poor practices.

I actually drove within blocks of the facility, as well as rural two lane roads. Had the computer tracking information been updated in a timely fashion (an alleged 12:00 noon weather declaration that was posted after 6:00PM), I would have picked up the packages myself and accomplished what they failed to do. The packages in question are relatively expensive Valentine's Day gifts and finding replacement gifts at this late date are unlikely. UPS is closed on Saturday for customer pickup or I would have gladly gone today to pick the items up. Unfortunately, UPS Chantilly, VA does not make such customer accommodations available. They are a M-F operation. I called the 800 number, waited for 15 minutes for a human and was advised that there was nothing UPS would do about their incompetence.

Apparently, if they use the catch-all phrase (emergency), they are not obligated to fulfill their contracts regardless if an actual emergency exists. The tracking site did say the delivery was "rescheduled", for when is anyone's guess. It is unlikely I will be available for their future deliveries and the items will be "returned to sender". The only one who won't be hurt by their callous incompetence is themselves. Their attorneys have insulated them from being responsible to their customers. My recourse will be to vote with my wallet and make sure all with whom I speak know my opinion their "quality" of service. If your business uses UPS, I will be trading elsewhere. I will celebrate the day they are out of business.

Now we did have a snow storm and it was the worst I can remember, but I live on a main road and it was very passable. I waited all day, again being assured it would be delivered that day. It was not. I called the local UPS center and asked if I could pick it up. They rudely said they had thousands of packages and could not go thru them to find one. I explained that it was a part for my furnace and I had no heat and the temperature was 20 degrees. They put me on hold, then picked up the phone and hung up. Again it was rescheduled. Now the delivery date is 2/12. I waited all day. In the afternoon UPS said that it was on the truck and they would be delivering until 9 pm, not stopping at the normal 7 pm. I called the local UPS center at 9 pm to see if by chance I could come pick it up. I was told no and it would not be delivered until 2/15. Sure enough, it has been rescheduled for delivery 2/15.

In addition to the UPS delivery service being unacceptable, the UPS customer service is extremely inadequate. They cannot help you with anything more than what you can get for yourself on the website. I worked in customer service for 40 years. If I had done my job like that, I wouldn't have had it long. I have had to keep my gas fireplace going 24 hours a day as well as a blower and fans to keep the heat circulating throughout the house. I thank God I have the gas fireplace. Not sure what I will do when my next electric/gas bill comes.

The packages in question are relatively expensive Valentine's Day gifts, and finding replacement gifts at this late date are unlikely. UPS is closed on Saturday for customer pickup, or I would have gladly gone today to pick the items up. Unfortunately, UPS Chantilly, VA does not make such customer accommodations available; they are M-F operation. I called their 800 number, waited for 15 minutes for a human, and was advised that there was nothing UPS would do about their incompetence. Apparently, if they use the catch-all phrase (emergency) they are not obligated to fulfill their contracts, regardless if an actual emergency exists.

The tracking site did say the delivery was "rescheduled", for when is anyone's guess. It is unlikely I will be available for their future deliveries, and the items will be "returned to sender". The only one who won't be hurt by their callous incompetence is themselves. Their attorneys have insulated them from being responsible to their customers. My recourse will be to vote with my wallet, and make sure all with whom I speak know my opinion on their "quality" of service. If your business uses UPS, I will be trading elsewhere. I will celebrate the day they are out of business. I am being deployed in the immediate future, and may be seeing my last Valentine's Day. Thanks to UPS for making it "special".

It’s not true. Also, UPS cannot tell me when the package will be delivered nor does UPS offer any accommodation or adjustment to the $16.20 I paid for a service I did not receive. UPS may be a big company and that seems to be all it cares about. From various complaints I have read on the internet, UPS does not care about the people who pay for their services, their customers. I wasted $16.20 to get a package here in two days. I cannot complete my project on time.

On several occasions, I've been in enough of a hurry to receive the shipment that I've driven 40 miles to the nearest customer service center to retrieve the package myself rather than miss another "delivery attempt." This, after I saw the driver in the street and ran out of the house to flag him down. He drove away with me in plain sight. The latest incident involved a piece of medical equipment my husband needs to sleep. I was home all day, never heard a truck, a horn beeping, or the dogs barking.

My husband was incensed by this latest occurrence and called UPS to determine what the problem was. They called back the following day to advise me the driver was 8 minutes away and if I could meet him at the gate to sign for the package. It turns out this is a new policy instituted by UPS to protect themselves from further problems at residences that have filed claims in the past.

My past claim involved a $5 Christmas hat that UPS allegedly left on our front porch, but which I never received. We live on 7 acres, fenced and gated, with 3 German Shepherds on patrol in the yard. No driver could possibly have left a package on our front porch. Nevertheless, we're being punished for someone else's incompetence. I'm certainly never shipping with UPS again and will go out of my way to order only from businesses that ship via USPS or FedEx. My husband had to spend another night of discomfort because his CPAP mask was not left at the gate, as specifically instructed by the shipper and the sign on our gate.

Needless to say I was getting annoyed at his point, and demanded my $44.14 to be returned immediately. He offered to write me a check and I said no, I want a receipt and cash returned to me. He tried to print a receipt but claimed the printer wasn't working, and also he didn't have the cash in his register, even though this was in the late afternoon. So I demanded he write a receipt by hand and sign it and I said I will return the next day for the cash payment. He did this and I left.

I returned the next day, and the manager then made several more excuses about how his son made the pricing error and that he wasn't responsible for this. When I responded by asking if he was crazy, he threatened me with libel and pointed to the camera in the store. I responded with asking if he was now threatening me after trying to steal from me, and he demanded I say I was sorry, which I did but I also said for him to stop immediately, and return my $44.14.

He then tried to redo the amount without adding the taxes I paid. I said no, pay me now. I was very angry at this point and would not listen to any more of his lame excuses. He did give me the full amount in return, but took the handwritten receipt. I left the store at that point and will never return.The manager is a thief and a liar and no one should ever think of doing business with this UPS store in Chilliwack. I am sending this letter to the Better Business Bureau in Chilliwack as well.

In addition, while the top and sides of the box were taped with many layers of packing tape, the bottom of the box was only taped with one layer of packing tape. Also, the box was very, very light - as if nothing was inside. I opened the box and inside was the small box. The small box was empty, only the cloth remained. Someone at UPS had opened my package en route and took out the contents. I have contacted UPS but they are being non-responsive and uncooperative. UPS just keeps on telling me that "they are sorry this happened" and that "they are looking into it".

UPS should take responsibility for this because it is one of their employees that stole and committed a federal felony. I will never use UPS again and will bring an action against UPS in small claims court. UPS stole a $2,661 handbag.

The moral of the story is do not ship with UPS stores and they cannot hold UPS Corp. liable for shipments. This is for general information for other people with UPS problems. Take them to small claims court.

My daughter lives in VA, her husband left her a week before Thanksgiving. He had not been paying her car payment or house payment, they have taken her car and now they are going to sell her house on the courthouse steps on 1/26/2010. That is the reason she couldn't come home for Christmas, because she has no car.

Next, I attempted to call the Memphis UPS hub. The number was always busy and I mean always. I repeatedly tried to call them over several hours and I was never able to get through. I'm sure it probably would've been more of the same lousy customer service I received at the corporate level, if not worse. Frankly, I would not trust UPS to deliver a package of used Kleenex and toenail clippings down the street. This is the second time in eight months I've had problems with them. My lost package was found in May, but it looked as if it had been run over by a bus. If I had not been backed up against a wall in an emergency situation, I would not have used them again. Next time, I will turn around and burrow through that wall to the nearest FedEx or USPS to ship my packages. It would be safer to send them by rabid camels than trust the Memphis UPS hub to get something to the right place at the right time.

I tried to get this resolved through UPS and then through the seller. Nothing was done so I eventually asked the seller for full credit as I never received any package and was, for the record, in my apartment the entire time package was to be delivered. The problem didn't end there. I had another package from a different seller coming through UPS ground and it did not get delivered. I got the tracking number from the seller and told him I had not received any package. I went onto the website and discovered that they were simply returning the package to seller as I was out of business and building was empty.

I tried by phone talking to UPS to get this fixed. Customer service person did not speak very good English, but did talk very fast. Nothing got resolved. The seller took it upon himself to help me and contacted UPS. They are supposed to now deliver this package today, Dec 29, 2009. I will be home all day and I truly hope the package will get delivered. I will not ever buy products who ship through UPS again or use their service to ship something myself. How do they stay in business?

The truck doesn't have a scan of the package returning. They forced me to put a tracer on the package and that gave me even less information; only the shipping store gets to know what is going on. Basically, they only communicated between themselves (the stores) on what is going on with my package. I felt it was stolen since it was not insured and the value was not declared high (if I only knew this could happen in the beginning). UPS has all the gain in this arrangement. What do I do before it's too late?

I am basically completely stuck with no options left, and I cannot trust this UPS store #4185 or UPS in general. The UPS store #4185 in Providence, RI has been completely irresponsible during this process, causing me to just about give up on the claim and never ship with UPS again. Also, the UPS store was asked to pack and ship the guitar, and they have made the claim that the customer brought it in packed. The shipper did buy insurance in excess of the value ($300) and the claim was only for a repair estimate of $150.

UPS sucks. In fine print, somewhere in their logs, they state that every bit of packing material must be included in any return, and it must be packaged exactly as received. Hey, there ain't two snowflakes alike. If that is their requirement, it should be in large print on their UPS labels, so individuals who do not deal with UPS on a regular basis can know. It seems to be a way to charge for insurance, make extra money, and never have to pay a claim.

I notified Tom Corbett, the PA elected official through my local contact, and their office also gave me a runaround telling me to hire a Lawyer. For a $325.00 item, It would cost more to just look at him. Let's face it, folks. We live in a fascist state where the businesses and industry is run the government, by giving large donations during election time. If anyone wants to get together to file a class action suit, I would be interested. UPS sucks!

The item shipped was in-and-of-itself, a shipping container. According to retail stores that sell the item, the kennel could have been shipped without a box. Let's assume under UPS guidelines, it did need a box. The UPS store accepted the package, as I packed it and charged me for insurance. This acceptance of the package should place the UPS store in full responsibility for approval of the cardboard container and the method of packing (to UPS standards). In any event, the care with which this package was treated is in question. You would have to take a hammer to this item, or throw it from a moving truck to break it.

Below is an excerpt of a description of the item from the internet:

Description:

Portable Dog Kennels: Petmate Kennel, Portable Dog Kennel, Petmate Brand Deluxe Large Vari Kennel at PETCO; the giant Vari Kennel is great for giant dogs like Great Danes, Greyhounds, Newfoundlands, St. Bernards, and Bull Mastiffs. This extra durable and highly versatile carrier is the ideal solution to taking your pet on vacations, vet visits, grooming appointments, pet shows, and more. Airline approved transportation easily converts to a pet shelter or bed - and is great for crate training. The Vari Kennel line is made of high-impact plastic.

I was so upset as it needed to get there before Monday! Eric apologized and said, "I'm sorry, but you got the new guy who was on his first day." I was so upset and pissed, and stated so loudly, "It was so important for me to get this package there before Monday." Bob, who changed the route of the package and also made it to be delivered on Monday, Dec. 7th, never called me. I could have paid extra if that was what was needed. I found out he waited until the next day to send out the package. After I said I was pissed, he told me not to get so upset because there was still something he could do. He started to go on the phone then said, "I hate to call those jokers on the phone as they get upset on a Saturday!" I knew he was ** me. He said, "I have an idea. Why don't you go out and buy another cross and we can overnight it!" I said no as this cross was special (it had been blessed).

Then he told Eric, after I let my temper go, "Get the new number for this nice lady." I told him not to patronize me! He then threw up his arms yelling, "Now I am patronizing you and saying a bunch of other stuff." Eric just sat there looking. Then Eric came from behind the desk saying, "Come on let's talk." He was soft spoken, calm and he again apologized and was embarrassed at his boss's response. I am a nurse and also deal with the public. Bob the owner did not treat me as a customer. I threatened to go to FedEx the next time for the way he treated this delicate situation, which was very important to me. Eric was very sympathetic and very professional, whereas his boss Bob was unprofessional.

Since when do you leave a new person by themselves the first day? Why didn't Bob call me? I was home! Bob-said, "You know, it was the last package of the day." I brought the package in at around 5PM but because he said it was sent wrong, it was the last package. Bob's behavior could cause you customers!

The painting arrived back on 8/26/2009. It had been completely destroyed - like someone had dropped it out of an airplane. I tried the UPS website to put in a claim but was not allowed to place one. The message was that it was not possible to put in a claim on this package. When I called UPS, I was told the original story again that I could not put in a claim, that they had already done an internal investigation and my "claim" was denied. I reminded them that I was the customer and it was my right to put in a claim but was told that I had no right to do so. Again nobody would give me their name.

I am an eBay trading assistant. I help people who are facing foreclosure or other economic hardships - I come in and do a free appraisal on their items they wish to sell and then sell them on eBay for a small consignment fee. This painting was originally appraised at $26,000. I was not able to get that for them but I did the best I could on eBay. The sale went through. My clients used this money to help them move to an apartment in another state. I now have customer without a painting and I am going to have to pay this out of my own pocket to refund them.

So, my son (Fred) sent in a complaint to UPS via internet, and they checked it out, because I paid for the insurance. And they said the bike was not packed good enough, so I don't get the insurance - $36.00. Well, it was packed well enough, but it all was out of the box. I think it fell off the truck and another run over it, as how it looked. But anyway, UPS will not make good on the insurance. Why pay it, if they are not good for it.

After receiving the item, I contacted UPS like I was instructed by UPS representative to put the claim through on the insurance but UPS refused to investigate the item and denied claim because it was returned back to me (1st excuse). After a phone call to UPS' corporate office on July 17, 2009, I spoke to John **. John advised me to contact UPS' insurance, which is Crawford. I called Crawford on July 17, 2009 and spoke with William **. William asked me to forward pictures of damaged item and packing material and I did. It took three attempts and many phone calls on my end to get any responses from Crawford.

Then on July 20, 2009, Charles ** from Crawford called me to tell me the claim was denied due to the fact that the bubbles that were used were not big enough (2nd excuse). I contacted BBB in Atlanta, GA and filed a complaint on 7/30/09. On 8/3/09, I received a response from BBB that UPS denied the claim again, because item was packaged in a plastic container with no cushioning inside the plastic container (3rd excuse). The helmet is in an acrylic case that is designed to hold it secure.

The packing of the helmet is as follows: The helmet comes in the acrylic case which is protecting the helmet and the autograph. The case which is containing the helmet had bubble wrap and popcorn to cushion the item entirely, which I have pictures of via e-mail to William ** due to his request of wanting to see pictures of packing material. At this point, I am beside myself. I have also filed a claim with Illinois Attorney General Office, Lisa Madigan. I am hoping someone will hear my case and many others that I found on different pages of the internet and do something about UPS' way of not handling claims and making up lies so they don't have to refund people's money.

I have called UPS eight (8) times now to schedule an inspection of the shipping carton and contents. Each time, I was told that a UPS representative would contact the recipient within 24 hours to schedule an on-site inspection of the carton, wrapping materials and contents. To date (8/4/09), no contact from UPS. This includes today, 8/4/09, when I was told that a UPS representative would contact me (I arranged/paid for shipment) and the recipient. No phone calls were received. Clearly, insuring shipments with UPS is a waste of time and money. It's a total scam, based on my experience so far.

UPS told me the reason the claim was denied was because the TV was packed improperly. I called Samsung who made the TV and inquired about the packaging and I was told that they send out all their TVs and never had a problem with the packaging before and they have to follow a strict guideline when it comes to packaging and shipping. There is nothing on the UPS website about how to pack a TV. There's nothing in the store about how to pack and ship a TV. There’s nothing on the receipt nor did any of the clerks handling the package ever told me they can't accept the TV because it met their standards. The claim agent that called me (Kristina **) said the only money she could refund was $100, even though I paid $1400 for my TV. It seems to me that UPS is making up the rules as they go. I guess she figures I don’t stand a chance against a global corporation such as UPS. I just want people to know that when they ship with UPS, they are taking a very serious gamble because UPS will not own up to anything that is wrecked or lost in their hands and I’m sure they have insurance just for stuff like this.

5 weeks after (when we came back), we were curious and rechecked the web tracking system. We found that UPS modified the date to show it was delivered on May 15, 2009! I called, and they didn't want to admit! We had the phone conversations as proof, a web screen shot on May 20 (The package was still in process.), and 2 witnesses. Still UPS said they didn't change the system!

They told me the claim was resolved and a check was sent to the local store to be reissued to me. On 6/11/09, I called the store and they told me a check would be mailed to me immediately. When no check arrived, I called back to the local store (06-16-09) and the owner/manager ** advised me the claims department of UPS is still investigating and they were advised not to mail the check. I called the main office on 6/16/09 and they said they have no idea what the manager of the Rolla store is talking about. As far as they knew, this claim had been settled. They advised me to file a claim with their complaint department, which I have. I am getting no satisfaction from the UPS main office or the local location. The box was insured for $1000 and a similar item was valued at $2999. Basically, I am getting the run-around. I have no where to turn. Please help me.

I finally received the second one I ordered due to being home. This was in March. Nothing happened until May when I had a delivery person harass and accuse my wife of stealing. The delivery person made her sign a document stating she did not receive the TV. She called me at work and was very upset. When I returned home, I called customer service and asked to speak with a manager. I explained the situation and told her I was not happy with the driver accusing my wife. Also, I explained to her what had happened. She states they have filed a claim with the police department. I stated why it took so long, but she did not know why.

I will like to know if there's anything that I can do. I recently renewed my passport and in the passport, I had two visas, one for Italy and the other for UK, plus I had my green card. I'm going to have to apply again to get it back. There are no consulates in Tampa, Florida so I went to Miami to do it. So I paid $117.00 USD for my passport, $76.00 USD for the Italian visa and $86.00 for UK visa. I have to process everything again, even my green card that is going to cost me $370.00 USD, the passport again for $117.00, Italian visa for $76.00, UK transit visa for $86.00 and I have to go to Miami, FL because I can't do it in Tampa.

I have been so stressed out about all this. I had to do all kinds of stuff to avoid been a victim of identity theft. I called the police they gave me a case number. I went to the Social Security Administration, I went to the Driver Licenses office I called every credit bureau Equifax, Transunion and Experian. I had to take days off in my work to be able to do this. I've been doing everything I can to protect myself and my good name. I would really appreciate any advice that you can give me.

I had to refund the money to my customer and I lost an irreplaceable record album that I had owned for over 40 years. Plus the shipping charges both to and from my customers address! They deducted freight charges from my PayPal account to send my smashed album back to me!

The people I initially dealt with there looked around, but could not find my package. The snotty-nosed female supervisor came out and told me it was still at their Atlanta depot. She was smug and did not care that I had lost my day because of her company. Even though they delivered the following day, which luckily I was home for, I hope that others planning to ship using UPS will select another courier service. UPS is a disgusting, pompous company who, like Circuit City, will hopefully go out of business soon.