United Parcel Service - UPS Reviews

When I picked up my package at a UPS Access Point, it took ok my ID and wouldn't return it. I called the service desk number shown on the lists and waited over 30 minutes for them to pick up. I eventually got my ID back, with a lot of my own time and effort. UPS provides poor customer service.

A package was mailed from California 3/8/2017. It arrived in the destination state on 3/12/2017. We did have a 4" snowfall that night... The weather persons had claimed was going to be a blizzard. It was a BUST! I got my first delay on the 12th and it was understandable. It is now 3/16/2017... The sun has been out, roads are clear. Both FedEx and DHL delivered here today... but not UPS!

Absolutely worst company I have ever dealt with. Be very careful, UPS will up charge your shipment. I have been sending packages for my company and very accurately noting the weight only to have UPS adjust my bill for a higher weight. Package size is another way they will get you. Customer service is a whole other issue. Representatives are incredibly rude and not helpful - only use their "script" to respond.

I ordered a photo lens ($1500 value) from Amazon.com. Amazon shipped the package and on all emails, etc. it said due to the high value of the item "A SIGNATURE AT DELIVERY REQUIRED". According to UPS tracking the package was left in front of my door in the middle of New York City in a building with other 1200 units and with easy street access at 11:40am on a Wed. I got home from work around 8:30pm to find no package. I asked my neighbors if they had gotten the package (my neighbors have been in the building over 30 years and we all very friendly). No package. I contacted Amazon who said to contact UPS. I contacted UPS who said to contact Amazon.

I received an email from UPS stating that my package would be delivered between 3:30 pm and 7:00 pm. I took a half day off work so I could be at home for the delivery. When I pulled into my driveway at 12:45 pm there was a note on my door saying that I missed my delivery. When I called UPS, all they told me the driver attempted delivery at 11:39 am (4 hours early) and that "Stuff Happens", and they would try again tomorrow between 3:30 pm and 7:00 pm. So now I will have to take more time off. This is getting to be a real expensive delivery.

On February 24, 2017 I took a package to a UPS franchise office in Colonial Heights, Virginia. The parcel contained costumes for a period film being shot in England, the costumes cost a few thousand dollars to design. It cost me almost $200 to mail the package from Virginia to Nottingham, England. I was told it would be about a week before it arrived in England. A couple of days ago I was advised by the recipient in England that the package never arrived. The UPS employees advised me they created a mailing label and gave the parcel to the US Post Office so, "It's not OUR problem, call the Post Office, THEY screwed this up."

I had a stereo component delivered to Newmarket, north of Toronto from Boston in November 2016. My girlfriend provided the driver with the credit card information at our door for the $23.50 brokerage fee. He then handed us our DAC. Well, last Friday 10th 2017 we get our mail and UPS put us over to a collection company saying the $23.50 was not paid. We called UPS Friday evening and asked how in the world can they justify putting us into collections after we gave the driver our credit card for payment? UPS claims the driver input the wrong numbers!

I went into the Vail, Colorado UPS store in early February to inquire about shipping a rug to Baltimore. The manager offered to come to my condo very near the office to give me a quote on the cost since it was quite heavy. After more than 3 weeks and no less than 6 phone calls later, including calling the Edwards office, not one person ever showed up or returned a call. I cannot imagine how they stay in business. Isn't their job to ship stuff?? REALLY>> So I found a fantastic replacement called Trip Hero. They came the day I called them, were super professional and the rug arrived in Baltimore within 3 days. Never had a worse experience, SHAME on UPS!! I will never use them again in Colorado. Sorry I didn't know of Trip Hero earlier on.

All our packages are sent in perfect condition. When a receiving freight forwarding company refused to accept the UPS package because it was found damaged, UPS first claimed the package was "undeliverable", then after hunting down UPS personnel, UPS claims the receiver refused to accept the package for no reason whatsoever and not due to damage. UPS charged our account for the return shipping, which is fraud in itself, because we, the shipper do not agree and never agreed to pay for return shipping, esp. since the package was in the receiver's possession for nearly 1 week before charging for returning the package. After, we the shipper made a damage claim, we received a call from a person from Texas claiming that they do not work for UPS, and they are denying the damage claim entirely, and of course they know nothing about the charge for return shipping, let alone will help to remove it.

Delivery same day. Package on truck at 8:30 am. I received package at 8:15 pm. That is totally unacceptable. Also driver rang doorbell and took off in a dead run to his or her truck. This is crappy customer service.

I brought in a pre-labeled box to ship to a local UPS shipping drop off center, paid the UPS shipping and a handling fee, only to find out the employee put on a DIFFERENT address than what I had. Why? No one seems to know. This resulted in 2 weeks of calls between the shipping center, UPS and the intended recipient of the package trying to locate the package and get it to her.

I had a package that UPS was supposed to deliver today. I had requested updates if there was a delay. Got nothing. Today I checked the tracking information to see what time the package would arrive and there was a "mechanical issue" and they could not give me the status. I contacted customer service via chat and all she did was read the tracking information to me and told me she could not tell me where it was or when it would be delivered. I sent a complaint to UPS and all I received was an update saying my $500 package would be here Monday. Before I order anything in the future I will not get it if UPS has to deliver it because I have no intention of ever doing business with them again. This item is to help a back pain issue and it's very important that I receive it. I don't know why they even bother to have a customer service rep because they are absolutely worthless.

I honestly was surprised by UPS. I've ordered 3 items in the past few months from UPS and received 2 of them, so they are batting 66 percent with me. Those odds are not much better than flipping a coin. My most recent experience was odious. I received a tracking notice via email (which I used to actually and enjoy). You know the drill... "A package is arriving tomorrow."

My daughter was guaranteed a two day delivery of a turtle. There was no weather issues here in Colorado. Just didn't make it on the truck. We said we would go pick it up as it was so close. Nope. Not an option. Will never use their services again.

I have a returned item sent through UPS to a vendor who went out of business. UPS has it marked as "being held at the request of the business". I've called multiple times, spent far too long trying to get to talk with a human and ended up being placated. I offered to pay to have my package returned to me. They said they'd try to locate it and several days later my package is still marked as "at UPS awaiting delivery, being held at request of business". I'm now wondering what UPS does with all the booty it collects that are sent to non-existent businesses since they don't return it to sender. NOTE: USPS will return to sender. A much more reliable service.

I understand what a delivery date is, and how FEDEX delivers on or before that date as does the local Big Spring Texas post office. However, this UPS in San Antoine Texas sucks. I mean My package was sitting for 3 days in the "HUB" and is still sitting there, not moving. When I call the 800 number for ups I get people who can neither speak proper English, nor understand it. Now I work as a recruiter for a telemarketing company and I talk all day to people whom have applied to work at the company. So I know when someone is reading from a script, and I know the sound of a call room. These customer service people are reading from a script and get frustrated when I tell them I know they are reading from a script and that I want them to look away, listen to my question and answer it properly.

I have ordered a remote control for my BOSE speaker and I asked to use UPS service cause in States I had very good relationship with UPS when I was there and we used to sent 100s of parcels every day but here this $20. Remote cost me over $150.and worst customer service. Every time I asked for manager or supervisor they hung up on me or put me hold for a while and hung up. Finally they told me to go to a place and driver will meet you there 2 County Court Blvd in Brampton Ontario Canada. I got there 10 mins early and keep calling and same ** was happening. Finally driver came@6pm 30mins late.

I do not like how these people knock. Im home with the tv on (and it aint even that loud) they barely knocked on the door, and I didnt even hear them... Tonight 2/22/17 they were VERY LATE delivering 5 minutes before their last delivery. Like seriously?? The last 2 day I been in class and wasn't able to be home. I mean why can't they just leave the package under the stairs (it's a secure location). But yet tonight I was home and they barely knocked. Oh and they only knock once and if you dont get the door in 10-20 seconds well your loss... It's like you have to rush to the door or they leave. I MUCH MUCH MUCH rather use USPS or Fedex because they are much more convenient. I do not recommend UPS EVER to no customer or future customer.

Placed an order with Overstock, been ordering from Overstock for last 2 years (no address changes ever). Got email 2 different days stating I missed delivery, yet my daughter was home all day. Got another email stating something was wrong with the address from receiver/sender. My mom calls me 3 days later because UPS left an invoice on her door all the way across town. My mom's info is nowhere on my acct. with Overstock or UPS. So, I call UPS like what the ** only to have the rep say "I've never seen anything like this before"... huh? Found out the order was being delivered to the wrong address. However, we talk for 30 minutes and set up to have order redelivered and while we are doing this, my mom is texting me to say the package was delivered to her and is upstairs in her living room... What complete morons.

I ordered some Adidas yeezy 350 v2, and UPS cut the box of the shoes so they can fit it in the shipping box and they scratch and scuff my shoes pretty badly. Need to return the shoes and, I can't find them any more. I bought the shoes for 220 dollars and with 1 day the price went up to 700. Thank you UPS for being careless and stupid.

Ordered object 1/21/2017. Called manufacturer 2 weeks later, was informed en route from California. Today is 2/17/2017. Received call from UPS in Ellensburg, WA at 5:45pm, informed me I had till 6:00pm to pick up package since today was the last day to pick up. This was the first and only notice from UPS. No delivery attempts or notices, no emails, no idea what had happened till this call. When questioned about, informed by UPS they had left notice, I asked where? UPS said, I could talk to their main office or return the package. Wow! Almost a month later to the day and a 15 minute notice pick up or else. I will not use any of this company's delivery systems, since I would not want to put anyone through this.

I have a very bad experience with UPS recently. I have missed a delivery so I asked them to hold my package. It took them 2 days to tell me from where I can pick up my package. Then I asked them to deliver to my nearest UPS access point. Surprisingly it took 2 more days to deliver. Customer service doesn't have any clear response. One told me I can pick my packages from previous point where it was held up. Seconds later another one told me it was with the driver so I cannot pick it up. And if was true driver took 2 days to drive a couple of miles to deliver to my nearest access point. I have paid money to them to deliver, should not I expect good timely deliver.

I ordered a Valentine's gift for my wife on Saturday 2/11/17. The company that I ordered from does not ship on the weekends so in order to make sure that it got to us by the 14th Valentine's Day I paid for overnight shipping so that the package would leave out Monday and be to me on Tuesday morning. However my package made it to Kentucky at 1:35 AM and was scheduled to ship from Kentucky at 4.30 am on the 14th according to their tracking and be delivered to me by 10:30 AM on the 14th but could not be loaded on the plane to make it to my destination to be delivered to me. After paying for OVERNIGHT SERVICE. NOW they are tell me they will deliver it the next business day. I PAID 42.00 FOR OVERNIGHT SERVICE so my wife would have it on valentine's Day. NOT THE DAY AFTER.

I missed a delivery because I did not know I had to be home and instead found a note on my door saying they would be back the next day. No one showed up after waiting all day. Called 7:00pm and was told there Was nothing that could be done. This is just unacceptable service and I will never use ups again!

On 2/6/17, UPS Ground dropped off a 90-pound box containing a high-end microwave oven at my doorstep. The box was soaking wet and partially disintegrated. It may have also slipped out of the driver's hands as one corner was smashed, and upon opening the box, I found the microwave oven was damaged on one corner. I was not home to take the delivery; I would have rejected it immediately. The box was left on porch which is not exposed to the elements. I should not that it was raining earlier that day, but not between the time of delivery and my picking up the box to move it into my house which was about one hour later, when I returned home.

Absolutely NO Star. UPS received my package late Sunday, 2/5/17 in Springfield Gardens, Queens office. Now whole week Sunday, 2/12/17 no package. Their note tracking system states Monday, 2/6/17 - problem w/ the address. 2/8/17 - Address incorrect or apt. missing. "We've contacted sender to request additional information." Never contacted me. Lie. Monday, 2/8/17 - "Your package will be delivered to alternate address." Not true. Never told me. Never happened. 2/8/17- Contacted the sender supposedly resolved after all my many phone calls to UPS and sender email sent to UPS w/ correct address. 2/8/17 - UPS corrected address as per UPS notes. Made sure address problem resolved call UPS.

I ordered a laptop via Amazon Prime. UPS was the carrier! Based on my Prime membership the package was expected to be delivered in 2 days. On the first day there was a weather advisory in my area, however the package made it From Ohio to New Jersey. On the second day (delivery day) it never came due to the weather advisory the day before, and they couldn't track it because the facility was closed. Please note I order 3 pieces and 2 of 3 arrived. In other words there was NO WEATHER ADVISORY! On the third day they called to tell me "Sorry you will get it on Monday."

I thought the Post Office is the worse to receive packages but I was wrong. UPS is worst than a company operated by a third world. I can't believe the emotional trauma I have to go through to receiver a simple package. How on earth can you call a customer to pick an item that is not available for pick up and the blame it on the driver. No wonder my job stopped dealing with them. I hate UPS with passion. Customer service sucks so are the workers at the facility. Incompetence is an understatement. It's all about greed profitability. Hopefully FedEx would be the giant soon.

I am writing this letter out of utter frustration, and hoping that it will come across someone's desk today that can help me. It is urgent that I receive my package but no one seems to want to help me find it. I am from Arizona and have just experienced the worst customer service from two of your facilities here, (Meg from the Mesa sort facility) & (Barbara from the Tempe sort facility).

I have had several bad experiences with UPS drivers, for example I once arrived home just in time to catch the driver. According to him since he had already attempted delivery I had to go in the truck and carry my box out myself. The delivery was from Chewy and contained pet food and a bag of litter. The box must've gotten knocked about a bit because when I picked it up litter went everywhere. I also took a day off of work just to be told at the end of the day, after my item was out for delivery all day that they were going to deliver it another day! So basically they are unable to deliver on the day they are supposed to.

Had a problem with delivery of package. The solution seemed to be leaving instruction for delivery driver. Driver would not accept written signed instructions and was told to do it electronically on My Choice. Spent an hour and a half with 4 phone calls to UPS support to try to accomplish this simple mission. Was repeatedly given bad information by reps, including incorrect information and no information (as in, they did not understand their own system). Their website is very confusing and difficult to use, and I am online all the time dealing with companies. Use the alternatives if you can.

My experience with the Package Delivery of the UPS company was phenomenal. It was an on time, wonderful delivery of the package in a timely manner for when it was going to be delivered. Had absolutely no problems, and would like to rate the company high marks on service with delivery and the efficiency of the driver of the truck.

I needed a package rerouted. It took 1 hour and 52 minutes to communicate with customer service. Call center doesn't speak English. UPS throws packages. Leaves them on the porch to be stolen then pays some overseas call center to deal with it. I finally got so frustrated I started giving diction lessons to the person in the phone.

Lazy Driver. UPS made a first attempt to deliver my package and left a note when no one was home. I took that note they left and wrote on it "PLEASE LEAVE PKG AT DOOR IF NO ONE IS HOME. IF SIGNATURE IS REQUIRED PLEASE LEAVE AT FRONT OFFICE." 2nd attempt was made and driver completely ignored my note. Called UPS and asked if I can change the delivery address. They said "no problem as long as you pay us $7." Of course I didn't pay. Then I asked if a signature was required. They said that there was no signature required on this package and will let the driver know to leave pkg at door. 3rd attempt same ** happens. Leave a note and the driver didn't leave the package. Now I have to drive 20 miles out of my way to go get the damn pkg.

I truly understand you need to be 21 years old to sign for certain packages, but when the driver knows what time you get home and where you work and he deliberately comes at a time when he knows you're not there so you cannot get your packages. I have told customer service in the past what time I get home. I had actually seen a UPS truck parked in front of my house when I get home and I do not have a delivery, he's just showing me that he could come there when I'm there but he's not. I have told customer service in the past this driver has a problem with me. My feelings are he is letting personal beliefs get involved with his work, and it's making your company look bad. I don't like seeing anyone lose their job especially in this day and age all I'm asking is that the man does his job! Thank you so much for reading this and any help would be appreciated.

Absolutely disgusting establishment. I have had packages sent to me on three separate occasions in which cash had been stolen out of. By the third offense, we realized that each time goods were sent to me from my father (UPS would see his name as the return address), they were being opened and the cash stolen. The first time an envelope labeled "for groceries" had been stolen out of a care package sent to me through UPS. The second two times the money was hidden within the package and STILL was stolen.

I have been waiting for over 8 days to get any shipping and tracking information as to what is going on with a order from eBay. Sooo much runaround from them. UPS SurePost should be put out of business as they are unreliable and untrustworthy. Will contact BBB if no remedy is found. DO NOT TRUST UPS SUREPOST!!!

I ordered a bed from a well known furniture store's website and UPS was responsible for the delivery. A few weeks after my order I checked the tracking number because it had not arrived yet. On their tracking website it said my bed was delivered. After submitting a claim for my missing item UPS conducted an investigation and agreed there was no proof that bed was delivered and they would either refund my money or pay for another bed. I had very poor customer service throughout this entire process. Anytime I called inquiring about the status of my refund or the issue at hand I was never told anything, everyone working customer service would say that they "were working on it" or that I would have to consult with the furniture store.

So my husband orders me a $300.00 pair of shoes from Cole Haan. UPS auto corrects my address and delivers it to a totally different address because they don't deliver to P.O. boxes?! Now I'm out of $300 and someone has a pair of shoes they probably can't even afford! They're not even trying to retrieve my package or nothing! Oh and by the way this is the 2nd time this has happened! Seems like I can't get any kind of help! Returning my package to sender or just simply taking it back to the station would've been smart too. Thanks!

Their customer service team was not unified. I called 3 separate times and was told different things. I paid for one day shipping and it's been a week and they keep giving me the run around. I just told them to send it back. I will NEVER use their service again!

Gave UPS an envelope to deliver by a date certain. They guaranteed delivery by 10 am, but later said they could only guarantee delivery by end of day. My package sat in Salt Lake City for an entire day. Then they claimed a coal train derailment (my package was not on that train!) caused them to miss delivery. Problem is the derailment did not affect their delivery options AND even assuming it did, they did nothing to get the package and re-route it for timely delivery. No one bothers to call and tell you there's a delivery issue either.

I was home all day on January 27th waiting for a package. I live in an apartment building, so you have to ring my doorbell and I have to come down and open the door to receive any packages. I was really annoyed that I never heard the doorbell go off at all that day and then to be informed that my package was being taken to a UPS access point. I gave instruction about how to ring my doorbell and there is a sign by the door of my building on how to ring the doorbells (which is just putting my apt. number in the keypad). My doorbell works so I am going to logically assume that they didn't even try. This is really annoying because I went out of my way to stay available so I could receive my package. If you are inadequate to ring a doorbell why do you have a job?

Package delivery service - I live in a apartment complex, and the UPS drivers never knock. They just stick the note on door and run. Well I've been expecting a package and apparently you've "attempted" to deliver but shame on you because I was home waiting and no one ever knocked. The address it told me to grab my package at is no longer a building. Frustrating... Call the number on the paper just to be told it's at some knick knack place and won't be delivered until Monday. Great so now all my goodies are going to be old and stale because you failed to do your jobs 100%. Pretty pathetic if I could choose who my products go through it sure wouldn't be you guys.

One of the worst shipping company. I have got so much misinformation from them I am beginning to believe either their tracking department lies intentionally or UPS play games with their customer by putting confusing info in their tracking system. I am a volume customer but I don't think UPS gives a damn me because they are so big. I also deal with DHL even though they are little bit expensive but I rather pay little extra to have customer friendly and dependable service. I am notifying all my suppliers in China if they use UPS they will lose my business.

I sent my baggage to my network address. It was a really bad experience with UPS. My stuff was broken. Things were missing. Also, I received my baggage after a week of the delivery date. Really disappointed from UPS services.

I ordered a rare car part from eBay. No insurance was offered to me. Upon arrival, I found my part had been crushed, not dropped, CRUSHED. UPS did nothing for me, no refunds or replacement. Not that they could replace this. Said they would refund the shipper part of the shipping money, not me. WTH! Completely unsatisfied, questioning UPS's ability to ship products. I will be contacting my lawyer over this matter!

This service is either a fraud scheme, or woefully inadequate. I get notices of package deliveries. The system says I can reschedule or redirect packages, but does not allow me to do so. They give a delivery window of 2:45P.M. - 6:30 p.m. I try to reschedule, but the site won't let me, so I make arrangements to leave work early to be there. Then they say they come at 10:17 A.M., find me at home to sign for the package and deliver it. They did not ring the bell (it rings to my phone), so I know that something is seriously not legit. I will have to wait until I get home to see if they left any kind of notice as to where the package is. They cannot give me an answer as to why no one ever rings the doorbell when they attempt to deliver. This has happened more than once.

I was at home 1/24/2017 but the UPS driver failed to wait long enough for me to get to the door. He knocked one time on the door and left and by the time I got to the door he was turning the corner. I am a senior citizen and I do not move very fast. He put note on my door with a location where my package was to be picked up. When I complained to UPS they referred me to his supervisor, Eleanor, who immediately defended him and kept cutting me off every time I tried to say something else otherwise. UPS management isolates itself from my complaints by keeping me going back and forth between their customer service agent and the driver's supervisor without being able to escalate my complaint to a higher manager.

There are never any guarantees whenever you're shipping a package with a carrier. However, after the nightmare that I have experienced from UPS losing my package. I have learned a huge lesson. First, no one cares that package is missing. Second, and If you had failed to insure that package... UPS will only refund back to you, the shipping charge and a good faith fee of $100.00. So ALWAYS, insure your package for as many dollars that you feel that a possible lost would be worth. It won't replace the items, but that lost might be a little easier to deal with.

Package delayed after they shipped it the right direction then it went backwards the wrong way. They never updated the delivery all day it said end of day. I stayed two hours late and only then got a update delivery next day. It gets better the package then arrived in the city. They said delivery that day to start the day but then changed it to delivery the next day! I tried to call but you can never talk to a real person! I drove to UPS. They still would not give me my package! Just a lame excuse of the weather. What?? The package was scanned in the night before! They don't care! I left emails different locations with my info no reply! Sad sad service... I cannot imagine worse service!

Bad experience with pick ups, if you have any concern not able to talk to a person for help, they even knock down the phone on you. They sometimes not pick up the package, come earlier or later than scheduled and not even able to check anywhere your pickup confirmation.

My mother passed away the end of September. One of the things she left to me was her beautiful 45 year old blown glass collection. My father had the pieces specially made and gave them to her for her birthday and Christmas. I went to Illinois and stayed with one of my sisters. We were brought the glass collection back to my sister's house and very carefully packed it. There was 15 pieces within 3 boxes. We put double bubble wrap inside each box which covered the bottom and the sides. We wrapped each piece of glass in bubble wrap and put it in its own individual small hard box. We then took the small boxes and put them in the bigger boxes and folded the rest of the bubble wrap over the top. Then filled in any gaps inside the big boxes and the smaller boxes with air filled plastic. I sent the boxes to myself in Arizona along with 10 other boxes of items.

Have been trying to get a packaged delivered for 2 days. Shipper did not put apartment number on my address. UPS sent me multiple shipping updates stating address has been corrected then refused to deliver because it had no apartment number, started sending shipping updates - address corrected and it still does not have apartment number. If you know the address is wrong why are you sending shipping updates when you know you are not going to deliver it.

I am beyond livid regarding a package that was shipped from Waxahachie, TX to Beeville, TX. This package not only contained several sentimental items that belonged to my mom who passed away, but also her cremated ashes. They were aware of the box contents, there was even the original box packed inside the store's box that was taped by UPS. The package arrived with the bag my mom's ashes were in SLICED open! Items had been rummaged through at some point, not the original store, but one of the UPS stores it went through along the way. My whole problem with this is #1 UPS charged extra for the ashes being shipped, #2 the fact the bag was sliced open when it could have been opened and closed securely and #3 these people are beyond ignorant when it comes to any common decency. This was absolutely their fault.

If you use shipping companies and/or brokers, do not use www.Coyote.com. They ripped off my company (specifically, Caleb ** National Account Manager) and refuse to refund full reimbursement for freight they lost 6 months ago!!! I have his e-mails with lame excuses. Pass the word... they need to be put out of business!

Do not bother to buy damage insurance from UPS. They will not honor it. They will smash your package and just continue to deny your claim until you go away. That is their MO. In fact don't bother to shop anything with UPS!

I was at home when the confirmation came through for delivery, but there was nothing outside. I waited until the next day to see if anything showed up to the front door and nothing. I looked at the left at and it said other - released. They said on their side it says front door. How does it say one thing on one side and something completely different on the other? She didn't send me a screen shot of the supposedly front door screen she had. She referred me to contact Amazon, but why should the company sending the package have to pay for a mistake made by the delivery company that didn't finish their job?

This is probably the worst company ever as far as customer service and service delivery. I cannot believe they are still around. Every single phone call no one thoroughly understands how to navigate their own UPS website - I even found several people who don't know what "accessorial charges" are that is listed on the website. They increase their rates 5% every year without an commensurate increase in services - I wish I could do that to my customers. They are like robots on the phone and forget about asking to speak to a manager or supervisor because they are incapable of making a decision and repeat the same script as their underlings.

I mailed a box with sentimental items -- yearbooks, candlesticks/other wood items from Africa, slides from old trips, etc. I put them in a strong box, arranged them carefully (solid items on bottom, more fragile items on top), and wrapped all the wood works. When it arrived, it was in a weak, broken and torn box. They had taken out the items and moved them to a new box -- almost completely inverted (so fragile items were on the bottom). Slides were out of the boxes, with some missing. Wood items were no longer wrapped and some of them scraped/damaged. When I called, they said I didn't declare a value so they would only give me $100. They did not care that they opened my box and were responsible for the damage. I would understand if they accidentally dropped it and something was slightly damaged. This was completely their fault for opening and repacking my box so poorly.

I don't even know where to begin. My experience using the UPS delivery service has been terrible, something that was supposed to take 1-2 business days took more than a week and never ever got what I wanted. I was getting a package shipped to me. It was supposed to come last Monday, I didn't realize I didn't give them buzzer number so after that I gave them it and they had the correct information and they said it will be delivered the next day. Well of course what do you know it wasn't, so I logged on UPS tracking and it said address may cause delay in delivery. So I called them and said that and they confirmed address and it was correct.

If I could avoid using UPS for any of my packages I certainly would. I ordered a package and it gave me a date it would arrive. Since then it has changed its date three times. This morning at 2 am in a city only 13 minutes away from me. It's now 3pm and my package has just gotten near my house and saying it will be delivered tomorrow. I feel like people at UPS don't really care about the service they provide. This is honestly ridiculous and I would never recommend this company for any type of services.

Went to UPS to return a package back to a company using my prepaid return label. Did not realize the label was for USPS & not UPS and apparently neither did the woman working there. She took my package and processed everything and said it was ready to be sent off. A month later, the company has not received the product back, UPS has not returned it to back to me and it's pretty much missing. Phoned UPS asking them about this. The woman was clueless herself and said it should have been returned to me. Well, I am still sitting here WITHOUT my package returned to me or delivered to the company. TOTAL NIGHTMARE!

I dropped off a small package for overnight delivery to Canada on Dec 26, 2016. I was told that it would not go out till the 27th since the 26 was a holiday. The package arrived Jan 3, 2017 and it had to be picked up by my sister at a local station in Canada. Tracking the package, I found a delay on the front end while the package was still in US. It did not leave US until Dec 29, 2016. There was another delay at Canadian custom which I can understand. However, UPS, the local station and the corporate office would not even acknowledge that they were responsible for the delay on the US side and would not provide any refund at all. I paid $101 for overnight service but the delay on the US side caused a 2-days delay. I was only asking for the difference in credit for an overnight service vs a 3 day package delivery cost, AND GOT NOTHING BACK. Very disappointed with UPS and would not recommend the company to anyone.

First of all sent package thru money mailer in Commerce, GA. The package came back destroyed. It was insured for 100.00 dollars. UPS refused to pay, said it was not package right. It was a UPS referral store. Even the owner refused to pay from what I heard that had a disgruntled employee who was fired. But still refused to pay it. Also the other day I went to ship a five pound box to California and said it would be ninety dollars to ship it. Gas prices are at a all time low. Why is it ninety dollars? Thank you Obama. You did a wonderful job for people who can't even afford to pay for food, for the weak and he says have hope. Yea right.

All customer support issues go to the Philippines. You never get to talk to anyone whose first language is English. I also believe any email you get from them is a prewritten one from corporate. They just pick one that they think most closely fits. Also they will ask you to respond & give you an address of customerservicepr@ups.com but you must drop the pr. It does not seem the reps in the Philippines don't even know what UPS does in this country & as far as they are concerned Oregon might be next to Florida.

Since I moved to my new address in the complex apartment 15 month ago, 3 of 4 UPS package delivered to wrong address other than the clear address of my apartment on the package. The UPS drivers in my 54311 zip code is very unreliable to the point my package dropped in front of any apartment but not to my clear address. Fortunately my neighbors used to bring the package to my door or if it big box package, they asked me to pick it up. The last package was small package with medication. The UPS driver delivered to wrong address on 01/11/2017. I communicated with UPS customer service to track the package where the driver dropped the package exactly.

UPS has gone downhill these past few months to the point where I would rather ship USPS than them. In fact my 1st question when I am about to order something is..."how do you ship?" If UPS is my only option I say..."No Thanks." A couple recent examples... I was waiting for an order to be delivered (finally) on 1/3. My Choice said it was 'out for delivery' when I 1st checked that morning...home all day waiting...still 'out for delivery', finally at 8:40 pm I get thru to cust service... "It's out for delivery and we usually deliver by 7 pm"??? Point out it's 8:40 pm... ummm. "Well if it's not there by 9 pm call us in the morning." Seriously. Finally comes at 9:15 PM. How is that safe for the customer or driver? Needless to say, called the company I ordered from and told them my problems regarding shipping, told me "sorry...but that's who we use." Told them "Thanks for letting me know. I'll be taking you off my shopping list."

I was expecting a delivery via UPS, just now Friday. The online update notice said "delivery at end of day," which means the end of day or COB. I saw a sticky note saying that UPS came at 2:58. Some end of day, huh? Why bother with alerts if they are not followed. Now, I have to wait til Monday!!

Two weeks before Christmas I arranged for UPS to pick up a package to return. UPS did not check the package they should have taken. Since it was holiday time, fedex had just dropped off a package. The fedex package contained $700 worth of Christmas clothing from Lord and Taylor for my family. UPS failed to knock on my door and decided to take the FedEx package. The driver put a sticker on that package and took it among himself to deliver it incorrectly to Amazon's warehouse in Las Vegas. I called UPS and they would not intercept the package. Even though it was their delivery error they told me to file a claim with Amazon. I called Amazon and they couldn't do anything because the package was not theirs and did not contain their content.

I buy a lot of stuff. A LOT. I have so many packages coming that some get delayed and things happen. If it's delayed and I call to say "Hold It. I Will Pick It Up", they say they can't because they don't know where it's at. If I call BEFORE it even gets to my city "because it has been delayed" they say they can't do that either and to wait until it gets to my city then call back. Contradicting huh? I have had one CS person tell me that "We are locating the driver now" and put me on hold for 45 minutes and get back on the line to tell me "We can't get ahold of him. We will keep trying and call you back". They never call back. So I call them, the next CS person tells me "Well they aren't even able to get ahold of the driver anyway so that was a lie".

I shipped a box to myself January 6, 2017 from Michigan to Los Angeles, CA. The box was large, 31lbs and contained several contents from a jar, mug, board games, movies, college written essays, etc. The man at the counter put a strip of tape over the box. Today (January 12, 2017), the box arrived severely damaged with contents missing and an item in the box that I did not put in there... I have never even seen this item before and have no idea what it does.

Today, our usual UPS delivery man delivered a package to our home by constantly ringing the doorbell for over a minute and upon opening the door responded with the snarky response, "up late partying last night, huh?" - this UPS delivery person is far more consistently rude than friendly. It is as if he hates his job and takes it out on others. Yes, we were up late last night. Taking care of sick family members. He seems to make assumptions about us based upon whatever he himself seems to be going through. It is really uncomfortable and unpleasant having such unkindness come from a business to our doorstep.

My daughter's Godmother sent her a Christmas gift and one of UPS drivers open the package, took out her gift, had the NERVE to tape the package back up and had it delivered to her. She opens an empty envelope. The service has went to the all time low. I can remember when the driver brought your package if you weren't home. Whether you had to sign for it or not, they would leave a sticky receipt telling you where to pick your package up at. Now they just leave it at your door for someone else to take your package.

Most recent, overnighted meds my husband forgot when he left for work to get there in the AM. Could have sent ground to get there in the evening but needed his meds in AM. 3 days later, UPS still did not deliver. UPS used a different zip code than what was on the label and said address is undeliverable. Called 3 days to try to straighten out, then it said that it was at their facility for pick up. Foreigners man their phones and keep messing up. Before Christmas I sent cookies that after 4 days were delivered to me the sender. Sent out again and it took almost 2 weeks instead of 3 days to get there. No explanation. Another box took just as long for a 3 day ground time. I never had problems with UPS but these last 30 days has been almost deadly and I will use FEDEX from now on.

I'm mad with UPS. This is happening for the second time when delivery man at UPS won't find my address saying a valid (USPS verified address) incorrect address. I had to call UPS support, gave tracking number which took 10 minutes as the support person to understand plain English. She was keeping using wrong tracking number for some god known reason. I'll advise all seller to avoid UPS as it's a pain in the ass to get any parcel via UPS. UPS most worst company in US!!!

If you get an email that says "A signature is required for package delivery" and a link that says "Sign Now", one would expect the link to take you someplace where you could sign for the package. One would be wrong. Doing so brought me to my account page with a difficulty to find link that said it would let me sign for the package. Clicking on it prompted me to enter my Shipping Account Number, which was unavailable in the email or anywhere on the website. My account number wasn't available either.

The UPS driver out here in Berwyn, Il found a place called "Hernandez" to drop my packages off, or is this a person only the UPS driver knows for sure. Oh my last name is not Hernandez. This is the second time in two months (second time I used UPS at this location), this has happened. Basically the driver let someone else sign for my packages even though there were no "special notes" to do so. I have no idea from the UPS where my package is if he left a note who knows where it is (I used the tracking number from the vendor). I called customer service about my missing package to have it redelivered and was transferred to the tracking department who took my complaint and was going to have a local office call me.

I ordered something that was promised to be delivered by UPS the next business day, when that day came nothing had been delivered. I tracked my package and it had been re-scheduled to deliver the following day. I waited around until 1:30pm and noticed a UPS truck outside my house, so I went to the front door to see if my package was left, it was not. The UPS driver just drove off without delivering my package. I proceeded to call UPS Customer Service and the lady I was talking to said "Our drivers do that all the time, if your package isn't the first one they see in their truck then they just move onto the next one and will deliver yours later on." I was confused at her response, and thought to myself "So, what she's saying is that they basically do not do their job?" This company is ridiculous. I'm unsure as to why ANY company would use this service to ship out their product.

Courier scribbled on a card and put through the door as we were out. Writing was completely unreadable and no one could make any sense of it at all. (No tracking number.) UPS were called and after being messed about with numerous options and being on hold for 48 mins, we finally got through to an adviser. A complaint was made and a re-delivery was set up for the next Wednesday. (2 days away.) Come Wednesday I waited in all day and nothing. I then called and spent another 20 mins being messed about until I got hold of yet another adviser. I was then told that they had in fact refused a re-delivery but simply failed to bother informing me. I then had to take a trip into Folkestone to collect the item myself. Absolutely disgusting. Their incompetence is a laughable, and shows the service they provide.

My order was delivered to the wrong address. I called and the representative said that she will send the driver NOW to retrieve it... it was 7:40 pm. I called back after I googled their hours. A different rep told me that they don't send drivers after 7, and there is no note or a claim. She never did anything! So we opened an investigation. My neighbor brings my package that was apparently delivered to him. He lives 4 floors below me. So I called to cancel the claim. The rep said all processed. A day later I check the website... STILL pending! I called today and no cancellations registered! I hear again, "We apologize. This time is in the system, I PROMISE..." Enough is enough. Terrible delivery all the time and irresponsible representatives. Worst service ever!!! Either shut down or improve! Will never use UPS.

I'm sorry. I usually don't like to do this. Unfortunately I have to. I have many, many problems with UPS. Package lost, damage, return because there is no apt number. I live and own my house obviously you cannot find a apt # if they never exist. Customers services are so rude, unprofessional. Who and where those people get training for the job unbelievable sad uncalled-for company and people with no background, no credentials, no caring heart. I will choose another company if I have to. UPS is the nightmare company I run to Vero St West Baltimore. My address was wrong. My package back in the trailer going back to the shipper when I ask to hold it at Quart Ave. No way I'm not even taking package that got sit in my front porch lost.

I cannot say enough about UPS and the driver that delivers to the Temecula, CA area! The packages are ALWAYS here on time and on my doorstep, with a knock at the door I know my package is here safely and efficiently. I have used UPS for a long time and always request UPS when buying On-Line and if there is an option for them. Yes sometimes UPS Delivery costs a little more than other delivery services but the best costs a little more and the package is on your doorstep when they said it would be. Other services have lost packages that I have waited too long for... I'm sticking to Brown-UPS. You can always expect the best delivery available from this company PASS IT ON! Thank you UPS.

UPS NEVER delivers my items on time. I have Amazon Prime... When UPS delivers, I usually end up very disappointed. Last time my box arrived open with pieces missing! Another time, they delivered a package to the wrong address in a whole different state! I would use USPS or FedEx over UPS any day. They are on time and I have not had a complaint with either of them yet. SHAPE UP UPS!

A package that I shipped with overnight delivery was lost. My bad that I didn't verify the next day to see if it was delivered (that was overconfidence on my part). I followed up with UPS after a couple of days, then called them again. The packet has still not been found after more than a month. They do not have the courtesy to keep me updated. I filed a claim. The package was not too valuable as far as cost is concerned but just had an important document that had to be delivered ASAP.

Let me start off by saying this company is a ** show. On Friday, January 6th, 2017 I had a package delivered to my apartment. I cleared my WHOLE DAY to wait for this package. It never came. I never got a call or notice saying it was attempted to be delivered, so I decided to wait until the following Monday to try again. I cleared my WHOLE schedule, once again to get this important package. I hand wrote 2 notes to put on the front and back doors of my apartment building for the driver to let them know I was home. The note included the name on the package, that I WAS HOME WAITING, and my phone number. I waited from 8 am to 3 pm for this package unable to go anywhere because I had no idea what time these imbeciles would come again.

UPS is slowest service. They take about a week for deliver the item and their delivery guys irresponsible compare to USPS is cheapest and their priority mail delivers in 2 day. UPS IS BAD N = BAD, BAD.

I ordered a package from a vitamin and supplements company. Having had stomach surgery I need supplements to maintain my health and not being a millionaire I try to get the most for my money by ordering timely bulk packages. Usually with about a week’s supply left I order new supplies. So I order my package expecting a bit of delay over the Christmas Holiday. But UPS says 2-5 business days I will have my order. 15 business days later I still do not have my order. UPS dropped it off at a local access point that shuttered its doors that day apparently and instead of actually taking responsibility and just replacing my order and next day shipping it to me this is their response. "We are going to open a case file. It will take eight business days". WTF! So eight more business days I have to wait so they can tell me that they can't get the package?

Today, January 6, 2017 I left a package at my apartment door as directed by the seller to be picked up for return by UPS. I also left a note requesting a return receipt from the UPS driver. I saw the UPS driver park his truck in front of my building for a couple of minutes then drive off. Since this had happened before with this same UPS driver involving a pickup of an item I immediately called the apartment office which was his destination and requested that they inform him I needed a package to be picked up for return. The UPS driver never returned to pickup the parcel. When I called the apartment office to verify that they had relayed my message to the driver they told me they had, and that he told them that he had been to my address and did not see a package.

I shipped a package in a box that wasn't the usual cardboard but it was strong enough to throw into my car so I thought it would be alright. WRONG. I shipped it the 19th before Christmas and the person at UPS said it would get there before Christmas so I didn't think twice about it after that feeling that it would get to my friend for Christmas. I got a call a week AFTER Christmas was over saying that not only had my package NOT even gotten there but they had just THROWN MY PACKAGE AWAY!!! Why wouldn't they just send it even if it was broken??? And why the call so late if it didn't even get to the destination??? I will never use UPS again. Horrible customer service agent just kept telling me since I didn't get insurance on it there's nothing I can do. Even if it was their mistake. TERRIBLE UPS!!!!

On December 10, 2016 I shipped a 49" LG 4K Smart LED TV from the UPS store in Orlando, Florida to my home in Auburn Hills Michigan. It arrived at my home on December 16, 2016. When I open the package a I discovered the TV had been hit so hard on the edge of the package that it broke through the styrofoam packaging and crushed the edge of the TV. I put a value of $750.00 on the TV when I shipped it. The TV was in the original packaging and I added additional styrofoam to the front, back and sides. I asked the store clerk if additional packaging was needed. They said no, that they ship TVs in original packages all the time.

On Wednesday, 12/07/2016 at 2:30 PM, UPS driver got off his truck with 2 small packages for delivery to me. I was standing in my driveway as he got off the truck almost yelling "we got a problem" waiving some papers in the air. I ask "what is it?" He talks loudly again. "You got a problem. You told them I delivered 2 packages I handed you 3 packages." I explained to him I only received 2 packages from 1 company & 1 from another company and was supposed to get 3 from helmets and only got 2. I told him it said on the online notice 4 packages to be delivered and I only got 3. He said "then you got your packages and are trying to place false claims." He accused me of trying to scam UPS and from now on I'll have to go to Leominster (15 miles away) to pick up my packages from now on.

I have lived at the same address for 30+ years and out of all of that time UPS has had one driver that could find the place. I have to do 5 mile radius check on the neighbors to see if they have my packages. Don't they have GPS? Google? Or are the drivers just too lazy to deliver? I have a package out now and no idea of where it is. I suppose the one driver that was able to find me has gotten his GED and moved on to a better job. Tried to call the people yesterday and the phone rang twenty times with no answer, so I guess they don't have a message machine either. I buy stuff online a lot and I absolutely hate it when the seller ships UPS because I know it is going to be a pain.

I had a package that needed to be delivered early in the morning to my daughter who is an attorney. The legal papers did not arrive on time. I called the next day to get a refund and after hours on the phone and getting passed to one foreign person after another I got them to agree that I was entitled to the refund. They said they could not issue and send to me because I did not have an account and would send it to the place that I sent it from. I sent the package from a hub and not a stand alone store which I told them but they did not understand. They told me this would take 15 days as this was the business cycle that they operated under. I went yesterday to pick up a check and the manager of the Hub said this is not how UPS operates.

Two months ago I purchased an historic item valued at $15,000. The shipper took it to a UPS Store and had it packaged there and insured for the full value from them. The item was picked up but never scanned. Though I was given a tracking number, it never worked, and for two days I kept calling UPS to see where the package was. They claimed it was not shipped!! From one of their own stores, packaged and shipped insured, and they say it never was shipped. I called and called and pestered and then, by some miracle, the tracking started working on the third day, and on the fourth, the package showed up.

For several years, I've noticed the overall decline in UPS service including, higher cost, horrible package handling, and SLOW delivery times. I have gone out of the way to order items from vendors that either offer alternative carriers or simply do not use UPS at all. FedEx ground residential delivery has become my top choice for years now. I have used them at five different residences in two states and the service has been consistently outstanding in every one of the aforementioned aspects. Ironically, FedEx is typically less expensive - my guess is that it's because their system is probably much more efficient. The fact that FedEx consistently delivers quicker, without issues, and at lower costs is proof.

First time package never arrived. Second time found package in a bush on the main road. Third time left package in middle of road in the rain. Fourth time it was raining so wouldn't deliver package and blamed it on dog that is on a leash and runner but cannot reach road or driveway. OVER IT!!!!

For the 5th time out of 8, my packages are not being delivered to my address. This last time I paid $30 for delivery by the 29th of December. Upon tracking it says my package was delivered on the 29th to my front door. It was not. I called UPS to find that I would not be notified until January 3rd to begin an investigation and that they are sorry. I need to call the shipper to ask for a refund who I cannot get in touch with until the 3rd either. UPS is a joke and has horrible customer service. The supervisor was no help at all. USPS or FedEx from now on!

I first went to a UPS store to get details about why the package was undeliverable and returned to me. That particular store couldn't help me because that wasn't the store I originally used to send the package. This is a bad setup for UPS stores, not convenient to the customer. I was therefore given a UPS customer service number to call. The first time I called, the woman who answered tried to get me to go to the original UPS store that I sent the packages with. She eventually did her job and filed the claim that she was supposed to. Avoiding personal job responsibilities is TERRIBLE customer service. When she was done, she said that I would receive a call within 1 hour.

I paid UPS to have a package delivered 2nd Day Air so the party would receive it the Friday before Christmas to open on Christmas and guess what, it was lost. The package arrived Friday morning in the Nashville, TN hub and was scanned in at 3:33 AM and was out for delivery that day. However, the day came and went and so did the weekend that they were not open to call Customer Service. So I called on the following Tuesday morning and they had no idea where the package was. I was so mad. Not only that I paid $46 to have it delivered on time and they send me an email stating they would credit me back $12.00. WHAT THE HELL? The Customer Service team finally credited me back the full amount of the shipping cost but the package is still lost. It was a homemade Christmas gift and now it is nowhere to be found. I will never ever use UPS again.

0 stars. I sent 6oz of gourmet coffee and a card with a money order in it to my daughter on the 14th of December. A very small package. They tried to charge me $27.80 and it apparently didn't include tracking. When I said I would go to the post office instead (figure it's a $5 parcel at most), they decided that it was NOW only $8 instead of the $27.80, but said it wouldn't get there by Christmas (and it didn't). I could have walked that parcel to Illinois from Las Vegas faster than they accomplished it. How do they stay in business? I wonder.

On 12/24/16, the UPS Store at 10319 Westlake Drive, Bethesda MD guaranteed that my package would be delivered to its destination on 12/27/16. This is printed on the receipt they gave me. I told them that the package definitely must be received before 12/28 before the recipient leaves the country the morning of 12/28. The lady attendant confirmed that it would be received at the latest night of 12/27. However, this UPS store did not even ship my package before 12/27. The package Sat at their store from 12/24 - 12/27. I will NEVER set foot in a UPS Store again.

I ordered a gift for my daughter for Christmas. It was to be delivered on the 23rd. When it didn't arrive I called and got the runaround. "It's on the truck. Wait...it's not on the truck and you can come get it"...and so forth and so on. Today I've called again and have finally been told the truth...they lost the package. It was diamond earrings for my daughter. So I've contacted the company and they will file a claim with UPS. Meanwhile, still no earrings. This is beyond ridiculous.

UPS failed to notify me of a package they were delivering in an appropriate amount of time. They claim to have tried Dec. 20 and Dec. 21 and no one was home. I have been home in the afternoon both days. They did not leave a note on the door. Instead they sent a notice by mail that took six days to get to me. That leaves me two days to respond. I did receive a phone call around noon Christmas eve about the package and I asked them to deliver it on Tues. They said they would but instead will deliver it on Wed. Poor communication all around.

My ex-husband purchased 2 days air delivery $125 on December 21st for the presents to arrive on Saturday but that never happened. They got the presents today Tuesday December 26th. I spent the entire Saturday looking through my window waiting for a truck that never arrived. I finally called Saturday evening since in the tracking it said that arrived to Dallas on Friday night 11:00 pm to find out I was talking to someone in Guatemala. UPS' all American Company customer service is outside the US, who told me that there was no Saturday sticker on the box and therefore it will be delivery on Tuesday. Heartbroken I wrote a complaint to UPS who finally responded today Tuesday.

I was expecting a package to be delivered about 12/23 but I had to leave town on 12/21. When I checked to see what happened to the package, I was notified it was returned to shipper at the request of the sender. I never made this request. The UPS driver is stating there was a note requesting the package be returned to shipper. The UPS driver does not have a copy or the original note. I asked a friend to check the door and they did not find the note.

I come home to find the $2000 Pearl drum set I ordered sitting closer to the road than my house in the middle of my driveway. It said "Pearl Drums" in huge font on the huge boxes, so to guess that they would be expensive is obvious, even to the passers-by who would want to steal them so conveniently sitting near the road! Not to mention the bass drums were damaged because apparently they were so ruff with them that it put a huge hole in the box!

Ordered, paid and billed for an item that was supposed to be shipped in 3 to 4 days from California. Package spent 3 days in California before departure to the east coast which took 2 days to arrive in Philadelphia, Pa. (3 hours away from destination). Then the next day it traveled to Baltimore (1 hour and a half away). So here it is Dec. 26 and I still don't have what I ordered and paid for. I have emailed UPS twice and only gotten the auto response that someone will look into this immediately and have heard nothing more.

I had an express delivery for X-mas for my child, but the driver guy decided to go home and say that my address is not correct. So my 5 year old son didn't get his gift all because of somebody was too lazy to deliver!!! Thanks ups for screwing X-mas up.

Next air delivery means next day. Called customer service, big joke, package in truck on the way. Waited all day. Called customer service again. Package in warehouse. Waiting for me to pick up. Overnight has turned into 6 days. I will not do business with any company that uses UPS. If you're a business that uses UPS you will be boycotted.

I exited my building and see a missed delivery post as I shut the door behind me, only to find it was for me! I hadn't ordered anything so I wasn't expecting a delivery. Besides, I was in my unit the whole time and my bell was never rung. I phoned an agent and voiced my frustration with her. She typed a bunch of gibberish and assured me she requested a callback to me with options of re-delivery. I was at the gym and running errands with the phone on me the whole time, even periodically checking the display for good signal strength, etc. (I even avoided going underground in a subway.) Why is there another missed delivery note on my door when I get back home?

Sent a package to family via 2-Day Shipping, paid high $$$ for the shipping fee and it's not delivered on the day it supposed had been delivered. Called customer service (which is a disgrace to an actual customer service), was put on hold twice so that the agents could call the "facility" just to not pick the phone back up, leaving me on hold for over 30 min each and then simply hanging up on me. At that point I was furious, because now I spent altogether nearly 2 hours on the phone for nothing, so I call again.

The service is horrible. I paid to have a package delivered by Christmas. The carrier Never delivered it and UPS did not try to accommodate me at all. They only offered to have it resent after the holidays. This is the very last time I will Ever deal with them again and I advise anyone else not to either.

I paid for 3 to 5 day shipping and twice it's been messed up! First it was somehow forgotten to be put on a plane, then for them to mess up sorting it! It went from just minutes away to now hours away! I call and some foreign person tells me it won't be here until next week! Was going to use this for Christmas for my kids and that's over for them so THANKS, THANKS SO MUCH FOR RUINING CHRISTMAS FOR MY KIDS!

I ordered a product from Shutterfly 2 weeks before Christmas and I was not given the option to choose who shipped the package or else I would have chosen USPS - as I work for the company. First and foremost, it is important to mention, I have NEVER once written a review on a company, until today. I have never been so angry with a company and their customer service.

I took two folding commemorative sports chairs to the UPS office in Toronto to be shipped to the UK. One young kid in the shop said he couldn't pack it for me till later that day which was no good as I was flying to the USA at lunchtime but he said he could sell me the box etc and I could wrap it myself. He weighed the chairs and box and quoted me a price and left me to pack it myself in the middle of the store. An hour later I had it done and he weighed it again - this time the price was almost double but by this time I was out of options to paid the exorbitant price. He filled in the customs form which said they chairs were a freebie so had no value.

Ordered two identical items from the same company at the same time. Received shipping info on the first one the following day, second one the following day after that. First one was scheduled to be delivered on the 23rd and second was scheduled to be delivered on the 20th. Thought that was kinda weird but just assumed it was from two different warehouses. Received package number two on the correct date, checked tracking on package one and it now says "Shipping info not available. Try again later." Called the 1-800 number on the bottom of the page and I'm told the item "has been lost somehow". Agent confirmed the package was last scanned on 12/16 in California and hasn't been seen since.

UPS changed address because they could not find address. They delivered package to a complete different address in another zip code. Instead of Malvern PA they delivered in Greensburg PA. Seems like they just wanted to get rid of package. They could have called supplier to find what they can do but stupid UPS CEO has not trained his people right. They changed address and delivered to Greensburg PA.

I am so disillusioned with UPS. A simple delivery, from Phoenix Arizona to Laughlin, Nevada. Golf clubs shipped Monday, December 5, to arrive in Laughlin Wednesday, Dec. 7. This is less than a 4 hour drive by vehicle. UPS driver picks up golf clubs, has the printed tracking label, and advises that he will put the label on the case, so it will be affixed properly. UPS sends clubs to Bullhead City Arizona. Excellent, Clubs arrive Dec 6 in Bullhead; final destination is a 20 minute drive across the river. However, from that point on, this tragedy of errors and service is unbelievable.

Sent 2 pkgs UPS from Staples, Goshen, In. to Ups in New Orleans, La. $74.67. Requested it held there for pickup. My Son went to pick up the packages and was charged additional $30 before he could get them. Unbeknown to me UPS said their franchises can charge additional. So it cost me over $100.00 dollars to send Christmas presents. So just making people aware of additional charge you get soaked with through UPS. Will not use them next time.

UPS transfers packages to your local USPS location and has no way of tracking the package once they've thrown it over the fence to them. My package was sent by the shipper 10 days ago and UPS transferred to the local post office on 6 days ago and I still do not have the package. So now it is lost, I am out the money and item and time. I will tell every company to not use UPS or else I will not order from them. Customer service was of no help. UPS should have staff available to follow packages through from beginning to end but they say there is no way for them to do that. Bad business practice.

I just wanted to report on the customer service I received at the Depot branch in Lenexa on Friday 12-16-2016 at 4:30 PM. I had taken my packages in that I was sending four to be exact, I realized that I did not have the correct wallet, so I had to go home and get it. The man helping me was nice and said "I will put your packages aside and help you on return". When I returned 15 minutes later I walked in and maybe one other customer was there and employees one of them be the woman I am complaining about, she had auburn red hair glasses and it was in a ponytail in her 40s maybe. She was very rude to me obviously had no clue what I needed help with.

The last few years have seen a huge decline in the handling of packages across all delivery companies. It is getting really annoying to constantly have beat up packages delivered leaving you wondering if your item is intact. My most recent experience was ordering through Home Depot. I ordered a TV cabinet online and it was shipped via UPS to the store. When I picked it up, the box was heavily damaged from shipping. Unfortunately for me, two of the main parts had major damage. I now had to wait an additional two weeks for the company to send replacement parts. Again the packages showed up at my house beat up. Again, one of the parts had damage. Thankfully it's only cosmetic and I can use the cabinet, but when paying $600 for an item, you expect not to have to fix/hide damage.

Package was not delivered because required signature, which was on a Thursday. Attempted delivery made again on Friday. Both attempted deliveries were at a ridiculous time, 11:30 a.m. Seriously? I have a job that I have to be at by 7 a.m., like most responsible people. They did not even bother to try a different delivery time. That was not my biggest issue. Called on Saturday to hold the packages at a UPS location, and specified THREE times to the person on the phone that I will be picking them up at the UPS location the following Monday. THREE TIMES!!! Monday comes around and I get an email that states that there was an attempted delivery at 11:30 a.m. I had specifically told them to hold the packages!!! I call UPS, and am told to wait an hour for a phone call that will tell me when I can pick up my package, because it on a truck somewhere. Never got the call.

My apt is directly behind house. My address clearly states APT BEHIND HOUSE, yet with most of my packages they carry them upstairs to the main house. Today had heavy furniture delivered. They propped the boxes against the garage door, blocking it. I called UPS customer service - too bad, they won't do anything about it, wouldn't call the driver back even though still in the area.

Driver will not deliver to my address, drops packages off at UPS store, I have to retrieve. Very unhappy man, seems unhappy with life, takes it out on customer. All delivery trucks have delivered to our home for the last 13 years, even 3 different 18 wheelers in the last few months. No complaints, until this particular driver. I reported his demeanor and disgruntled ways and the UPS sites said there is nothing they can do about him. That is just the way he is. He has his company over a barrel stating he won't deliver and they let him make the choice. I will never choose if I have a choice UPS.

Call centre and website do not have the same info. Website and drivers’ info does not get updated to correspond. You can never speak to the same person so you have to explain a very long story each time you call. Invoices not sent for payment when asked to be sent. A cost to query import duties and VAT. NO exchange rates disclosed and the costs are wrong. No one willing to help and no call back. Shop name not on invoice so delivery made to an empty lobby 1 meter away from SHOP DOOR. No way of contacting the driver. 4 deliveries when there could have been one. In London for a week waiting for delivery then reroute parcel to Sussex as I can no longer wait in London for this very unsatisfactory delivery. Went online on Sunday to confirm that delivery was updated to the Sussex address - IT WAS. UPS delivered to the London address today - NOT SUSSEX as stated online!

Twice merchandise I ordered delayed several days because UPS couldn't figure out why the zip code didn't match the street address. I think the US post office couldn't have screwed it up any more than that.

This is my third experience to have a package being bounced around either from city to city or state to state before I get it. The first time, I can excuse and the second time, I still can excuse them but this time it went from California to Oregon and back to California and went to customs clearance twice back and forth as well delaying it for a week when it is express service to be delivered within 2 to 7 days.

When I took my property to UPS (U PIECES OF **) I was very specific on how I wanted my stuff packaged. I even took my own bubble wrap, but no, the person who processed my stuff didn't follow my directions, and made a bad choice. Instead of packaging in 4 boxes it came in 2 LARGE boxes. I'm disabled. Too hard for me to pick up. So when I finally picked up packages the gal at the UPS store dropped the box. I asked her "please don't throw my stuff," she replied "I'm not throwing your stuff." I replied "drop, throw I'm not going to split hairs w/ you," she replied, "it's so heavy." Well all the more reason it was supposed to be put in 4 boxes and the box the eqpt. was in was wrapped in a plastic bag in the outside corner. No bubble wrap. Just those dumb styrofoam packaging.

Holiday cards ordered Dec. 1, order processed by Shutterfly Dec. 5, sent from S. Carolina to NJ, where I live Dec. 6, sent from NJ to CA, no one knows when or why because it wasn't track so all the while the tracking still said NJ. And they did absolutely nothing about it. Their lousy offshore customer care center in the Philippines reads from a script and hangs up if they don't know the answer. They even said they could do nothing because I had not paid max shipping fees. I didn't pay max shipping because I ordered in plenty of time had they not lost the package.

I paid $46 for 1 day express delivery of an item valued at $50. When the parcel arrived 2 days later I was charged a customs brokerage fee of $24 with no prior consent. How is that reasonable? I live in Alberta, Canada and our goods and services tax is 5%, so why did I pay nearly 50%? UPS are thieves as far as I'm concerned.

I was expecting a microwave delivery. My address is 5104 and UPS delivered it to the building across from mine 5041. Unable to lift the box I had to push it across the courtyard. Then wait for a neighbor to bring it upstairs to my apartment. Last summer, I ordered a ladder and another item that weighed 35 lbs. Both items were left in my hallway and I had to struggle to bring them up the stairs! I've included the tracking number for the misdirected item I received this week.

I had a package to go back from Zappos that was told to me by Zappos that UPS would come by on the given day and pick up my package. I had my package out at 7 a.m... It was left there all day until 6 p.m... I brought the package back in due to obvious reasons and shut my garage door. No one ever knocked or rang the doorbell with 3 vehicles here and even had the gall to open my garage door and leave a slip taped to my door. Nowhere on the slip did it say he would make another attempt, which Zappos had told me UPS would make 3 attempts to pick it up. Instead a return label was left for me to either take to UPS or call myself and schedule another pickup. Very poor service considering we were here with lights on and vehicles here! I can't get over that he opened my garage door without permission! Now undue stress on me to get package back. Don't appreciate this.

I placed an order with Levi's.com beginning of December, they shipped UPS to me. UPS said order was delivered, well not to me, no one at UPS would look it up. Finally Levi's checked UPS's shipping label against their shipping label and found out UPS attached the wrong label and sent my pkg to Mass. USA. Levi's resent the order. And it sat in a UPS facility for days and days.

I have purchased from three different retailers over the last month who have all used UPS as their means of delivery. When I check my tracking on a package that was shipped out a month ago, it kept saying that the package is being rescheduled for delivery, and no available date was inputted yet. After waiting over a month for the package, I finally called the store where I purchased the item and informed them of the situation. They then called UPS who updated the status to "lost/stolen" and until now, I have no idea what is going on with the package. When I try to contact UPS as it is not the only package that seems to have been lost or stolen, no one has an answer to my questions. Their reps are rude, and literally repeat everything verbatim from their tracking website history as if you are incapable of reading the statuses yourself.

I am waiting on 3 large packages. I left a signed consent for the first delivery. They didn't leave the package since they said two people needed to lift the package. There was no mention of this when I ordered the bed from Wayfarer. I set up a different delivery for Thurs. I was home all day and discovered he had come in the morning and not even knocked. Getting really annoyed I called back to reschedule for Tuesday December 13th. I was home all day and the only package that came was the mattress for the awol bed. I just called them to complain and reschedule for Thurs on my next day off. They never phoned me to tell me that my package wouldn't arrive today. They offer for me to pick it up but I don't have a suitable vehicle. I hope they deliver Thursday since this has been a very disappointing and frustrating experience. I think Wayfarer should consider a different courier.

I returned 3 packages to the UPS driver on Dec 3 and 2 days later packages were left back on my door step without contacting me. I am disabled so I know I was home. I called Amazon on Dec 6 about another pickup, I was told it would be picked up following day. Dec 8 I called Amazon again and asked packages to be picked up again. Dec 12 I called Amazon again to have packages to be picked up. They are still on my porch today Dec13. I will continue to complain about this to all superiors at UPS. I work for Amazon customer service returns for 8 years now and I will be bringing this personal experience up at Amazon Corp. next week. This is a prime example of why Amazon will not be using UPS for Xmas deliveries next year and will soon be terminating all business with UPS.

My package was supposed to be delivery on Friday December the 9th 2016. 4 days later they still have not delivery this package. They had me on hold for 40 minutes. After all this time they came back to tell me that they may deliver at 3 pm but not sure if that is possible. If you have an urgent package, please don't make this mistake of using UPS, they will not deliver on time and their customer services it is terrible.

In the past two weeks I have had two packages that were "missing" meaning that they left the store and were in the hands of UPS but I never received them. The first package was missing for almost a week and UPS never even tried to contact me to let me know it was missing until I contacted them. The second package was stated as delivered and signed for which is a lie because I have everything delivered to my job and I was sitting at the front desk at the time it was so called delivered. UPS has not done anything about the problem and has stated to contact the shipper. Now my packages are gone and the items that I ordered are no longer in stock or on sale. Not very pleased at all.

Whatever you do.... don't sign up for "My Choice UPS". This is a relatively new scam program by UPS to try and get you to spend more money for delivery of packages. While it can seem to have some benefits, UPS doesn't end up delivering on those promises. They are trying to sell you delivery times, vacation holds, etc etc... all for extra fees. Even if you do sign up... they don't end up being able to accomplish what they promise. They struggle just to get packages delivered... not a big fan due to their poor handling, delays, and snarky customer service. Unfortunately, until Amazon of someone else (maybe USPS) gets into decent competition, we are stuck with this crappy company.

I bought an item on eBay, and the seller sent via UPS, no signature required. UPS status showed package processing started 11/22/2016 at Newark, DE. It arrived at UPS Commerce City, CO center on 11/26/2016. UPS status indicated attempted delivery on 12/01/2016, but package was NOT delivered. Reason: "The company name or receiver name is incorrect" -- then they changed it to "receiver has moved". (*NOTE: NO notice was left on any of the doors of attempted delivery -- they used to leave an "info notice" -- but no more).

So I made a purchase that was being shipped from Italy and the store uses Next Day Air Saver and UPS received the tracking information and was ready for the package on 12/8/16 at 6:13 p.m.. Now Friday 12/9/16 I was waiting pretty much all day for my package to arrive and never received it. Initially when checking the tracking it didn't show the estimated delivery date until I logged into My UPS and it said Friday 12/9/16 was the expected Delivery date. Now it Saturday the 10th and the tracking information hasn't been updated, it's still on the "label created stage" so what's up with that?

I recently sent a parcel and when I dropped it off and asked for a confirmation of parcel sent I was told that there is a two dollar charge for printing a receipt. I told the man that this is not fair as the shipping was paid by the supplier who provided the shipping label. All I wanted was proof that I sent the parcel and was not willing to pay 2 dollars for what I feel was a common business transaction. Very poor customer service and nothing but a money grab.

UPS has stopped delivering packages to my house. Their system does not track. They claimed my UPS Choice preferences had been erased... When I checked, they were still there. Clearly there. There is no way to tell their system that you do not want packages delivered to an "Access Point". So, that's what they do, claiming that you are not home. Yesterday, I was home all day, writing. No driver came to my door. They lied about where the package was. I had to go to a mailbox store 2 miles away and stand in line to get my package. I complained to their phone line and then to the local office. No one will do anything.

Ordered a platform oak queen bed from Home Depot. It was shipped in 2 packages, 1 weighing 80lbs and one weighing 64lbs. Initial tracking showed scheduled for delivery 12/6 and Status "In transit" (which was defined as scheduled delivery between 9 am - 7pm). The UPS driver pulled up at 1155 am in front of house, then just drove off. I chased him down the street where he stopped and said he had my address but the packages were not on the truck. I called UPS and did not get a call back in the hour promised. I emailed UPS and did not get a response in the 4 hours promised. I live chatted and was finally told package was left behind because it would not fit on the truck because of volumes of xmas deliveries. I ordered this Nov 30 by the way. The chat help said it would be rescheduled for 12/7 end of day. I saw the UPS truck pull up across the street, nothing for me however.

I paid for Next Day Air on Dec. 6 and was told I would be receiving my order on the 8th... Today is the 9th, but I haven't received it yet. I would get a confirmation stating it would get delivered, but hours later, they would send me another message "Delivery due to operating conditions, your package may be delayed. Delivery will be rescheduled." I also have a few orders that hasn't got delivered as well. Keep on getting the same message within the past few days that my order is "On Vehicle for Delivery Today" but hours later... "DELIVERY WILL BE RESCHEDULED or INFORMATION UNAVAILABLE". It's very frustrating.

I had to send out Christmas gifts to family! Delivering to different parts of Maine and Hawaii! Kimberly was the individual who took care of me. Of course other customers were in and out while I was there also! She was extremely professional and suggested a choice of prices and time of arrival! Which is very stressful for myself at this time! She handled everything in such a short time! Thank-you UPS for hiring Kimberly, you should have her train others! Very wonderful experience!

These guys basically use usps in backend to do their work. There is no point of using ups anymore. Usps is the one who does all work. You basically pay ups as middle man and make your life miserable. This company should be awarded to be more awful company in this year.

UPS has recently changed to text alerts. Great concept. More times than less is there any problems. There is a new program to sign up for in order to keep in constant communication with delivery... access point, emails, and text alerts great idea.

1st packed delivery to somewhere. Lost. But UPS website say left at my front door. My camera show no UPS man at all. I don't 2nd packed lost again. (Day 2) So I change delivery to UPS access point, then I will pick up from there (same city at Anaheim). (Day 3) That night, packed already at UPS Anaheim just wait for delivery tomorrow. (Day 4) The day after UPS move my packed to other city and schedule delivery for after one more day. (Day 5) They move packed back to Anaheim. (Day 6) Packed ready for pick up at UPS access point. What do you think when I paid for 3 days delivery. Then they took 6 business day (plus 2 days weekend is 8 days) for delivery without refund my money! USPS and FedEx never happen like that! The 1st packed get lost. I make claim and waiting for their response!