United Parcel Service - UPS Reviews

On May 13, 2011, I shipped a $400 AV receiver to Atlanta for repair due to electrical storm. I purchased insurance for the value of the unit at the cost of $10. Several days later, I got a call from the repair facility that the package had arrived and when they opened it, they could tell that it had been dropped from a good height and the area that you plug the components into was dented and damaged. They would not work on the unit and informed me that I needed to file a claim with UPS. After filing the claim, I received notice that UPS was denying my claim as they felt the box that I used for shipping was not of the correct thickness. I have had numerous calls to the UPS Store that I shipped the AV Receiver from and they told me today that they were not going to pay and that I could come pick up the package.

I placed an order from ShopNBC and it was mailed out on 4/12/2012. A first attempt was made to my home on 4/16/12 at 4:03 pm. UPS claims that no one was available to receive the package. A second attempt was made on 4/17/12 at 11:17 am. Again, UPS says that no one was available. A 3rd attempt was made on 4/18/12 at 3:32 pm. Again, they claimed no one was available. Another attempt was made on 4/19/12 at 2 pm. Again, they claim no was available. Each time I would put the UPS slip back out on the front door informing them on who to leave the package with and what bell. I would have a minimum of 3 contacts who were expecting my delivery. I have been contacting UPS since Tuesday, 4/17/12, about their drivers and was given lame excuses.

Thursday 4:30 PM Alderwood Road, Walnut Creek, a private road. UPS vehicle, license ending in ** was speeding down this tiny road. He may have been upset as he had to wait a minute for a car to clear the path as it is a single lane, but grossly over-reacted if this was the case. Many children and pets adorn this country road and he needs to dramatically reduce his speed. This is highly unusual as most drivers are very courteous and respectful.

In January of this year, I was returning a large package to the company I purchased it from. I was issued a RMA from UPS. The first time UPS attempted to pick up, I was not home so they left a "UPS InfoNotice". The InfoNotice indicated there would be two more attempts. The second day UPS attempted to pick up, I was at home waiting for UPS to pick up. I checked the front door and there was a "UPS InfoNotice" marked "Final Attempt".

I had a package being sent from China to California San Jose. It took a week to be delivered and in the end, it was delivered to the wrong address, in Ontario! Nowhere close to San Jose. I made so many calls and talked to so many representatives, they didn't tell me about the truth of the wrong delivery until I found out and confronted them about it. It was an urgent package, and so the UPS said they will have the Ontario group contact me within an hour and see how it's going to be taken care of. I waited till 4pm, and called back, and they said they couldn't get a hold of the Ontario group, so I have to wait until tomorrow morning. When I demanded to talk to the supervisor/manager, they put me on hold for 20 minutes, made me call back again, super mad!

Who may I contact concerning employees of agencies UPS and the U.S. postal service who take it upon themselves to use their positions to target certain people by tampering, destroying, stealing or deliberately "misdirecting" their personal property? I have long complained of this sordid matter and have documented this problem only to have it ignored. So now they feel free and justified in these criminal acts. I have no dealings with these or any other that can even be misconstrued as any justification for this. Who do I contact? I wish to make a formal complaint in person to address this problem. Those appointed to combat these affronts turn a blind eye to it.

My accountant used UPS to overnight our taxes which also included all the documentation they needed to do the taxes. My husband was going out of town so we needed them expedited so he could review them, sign the necessary papers and fax them back to the accountant to be e-filed. The delivery was slated for a Saturday morning delivery. I waited at home and by 2 p.m., when the package hadn't arrived, I called the accountant and got the tracking number and started tracking the package. On their website, I saw that the package supposedly had been delivered to my front door at 10:12 a.m. This was now at 3 p.m. and I had been home the entire day but the package hadn't been delivered to me. As you can imagine, I was very upset. All our information that anyone would ever need to wipe us out financially was in that package. My accountant called UPS and spoke to someone, only to be told that since it was Saturday they had all gone home for the day. I was beside myself and my husband was really angry at UPS and their unwillingness to help us with this potential disaster they had created.

Wednesday, April 11, 2012 at FAG Bearings in Stratford, Ontario approximately noon, UPS driver sitting at customer. I came in and parked 25 feet ahead of small UPS van. A younger driver came around me, showed me the finger, turned around, came back toward me very close, opened window part way and shouted the ** word long for a few times. I asked him what was the problem several times and he would not reply. The young reddish hair male then drove away. I called my employer. FedEx freight said I threatened him. Not true. Your driver instigated the whole matter, where I was fired. Legal action is in the process for all parties connected. I demand a reply on his status.

This is probably the 3rd or 54th time this has happened. The UPS Package arrived in the country 5 days ago. It has not yet been delivered and the website has numerous erroneous messages saying office closed and so on. The last time I had a series of this issue with Aramex, I scrapped them off of the vendor list. I hope this doesn't become a habit with UPS.

I recently ordered cosmetics and UPS happen to be my carrier. I had never had a problem receiving packages before but this time it went totally wrong. I was home awaiting my package, and no one ever showed up, although they claim they left it at my front door! The tracking emailed claim they left it at 11:40, and I was sitting at my computer desk, which isn't four steps away from my door. I tried to get in contact with UPS. I even filed a claim, and they canceled my package search because I could not contact the shipper. I believe that that would be their responsibility, not mine. I am very upset by this. I'm young and I work very hard for things that I purchase. So who are they to misplace my package, and not even try to replace it? Fortunately, I am prepared to take legal action.

In the last few weeks, I have received two shipments from UPS. I was at home when a thump occurred at my front door. Opening the door, I found a box inside a large plastic bag. It was raining, so the driver threw the bag to the door. Inside, the antique German beer mug was shattered. I reported the damage to UPS. The UPS demand was that I return the damaged box and beer mug to the original shipper location, so that they could examine the package to determine if it was properly wrapped. It was wrapped in bubble plastic. The breakage came as a result of improper handling. The second shipment was in a like manner--improperly handled, tearing open the outer and inter boxes. In this case, the wooden drawers were mounted on Styrofoam blocks, so the case had a small scratch. I need the German beer mug repaired by a competent restorer.

I'm fed up and tired of using UPS as my sole delivery service. They lose packages and deny any responsibility. Then, the package shows up months later disproving all their claims and inaction. The UPS stores are also horrible by refusing to give out receipt for my pre-paid and labeled packages. Read Google Places for the UPS Store # 2947. The rest is pretty explanatory and thankfully I'm not alone in my posting.

I purchased a new, powerful, gaming computer with $3,000 chipped in from my family because I'm disabled and they know computer gaming is what gets me through the days. I had trouble with it from day 1, but I was a trooper and tried to work through it. But the problems worsened, and on Dec. 9, 2011, I packaged it up and shipped it back to the company I had purchased it from, and purchase insurance for the full cost of the computer so that it cost me over $150 to ship. In my opinion, the computer company is partly to blame because it was apparent that they didn't do any quality control (they were so busy at the time of purchase they offered a 5% discount to those willing to have their new orders placed at the end of the line) and if they hadn't sent me a defective computer, I never would have had to ship it back in the first place.

I mailed a package containing a pillow I had made from one of my deceased mother's garments to my sister. The pillow, which weighed less than one pound, was delivered to an unsheltered side entrance at their home on an extremely windy day. The package blew away and after an extensive search of the area, was found approximately 1/2 mile from their home. I attempted several methods to contact UPS to discuss my disappointment with the failure of the employee who delivered the package to assure that it was safely protected from the elements. The process to lodge a complaint is unwieldy and really nonexistent. I requested a refund of at least a portion of my shipping fees and was denied.

UPS informed Staples that my package was delivered at front door on step. This is the information that Staples provided me about my delivery. The information UPS has is that the package was delivered. No location was given by the driver. My package was put on top of my car on the hood and put a large gouge on the paint. I contacted Staples about this and told them that I will never purchase from them again if they use UPS. I told them I want USPS only for all deliveries. Now, if Staples wants money from me, they must ship my orders via USPS or they will not get my money. I will not purchase from any company who uses UPS for my shipments.

On March 19, 2012, UPS made an initial attempt to deliver a package I had ordered on March 14, 2012. At the time, I did not hear the knock on the door and missed the delivery. A delivery notice was left, indicating the next delivery attempt was to be made between 1000 and 1400 on March 20, 2012. I signed the delivery notice and included instructions to only deliver to the rear door or knock loudly for front door delivery if rear door delivery was not possible and post it on the front door. Having worked the previous night, I slept until 1300. I awoke and checked for the package, which had not yet been delivered. At approximately 1530, I utilized the UPS website to track the package and discovered that the item was delivered to the front door at 1435. I was surprised because I had not heard a knock or seen the delivery person at the back of the house during the afternoon. I checked the front door, back door, back courtyard, and spoke with my neighbors to see if they had accepted the package for me. Unfortunately, the package could not be located.

I purchased book on 3/14. On 3/15, my books were shipped via UPS. I never got any information. I called to the company today and turned out that they shipped it on 3/15. When they tracked via UPS, they told me that they attempted delivery on 3/21 three times and I wasn't available. That's a lie because I never even received yellow sticker to notify that they did attempted the delivery. To keep the story short, UPS promised to call me tonight at 8:30PM to deliver the package.

On March 21, 2012, UPS driver attempted the delivery of my med package, I was not home. He left "UPS InfoNotice", that the package would be delivered on March 22nd, between 2:00-5:00pm. I waited home all day until 9:00pm, no package delivery. On March 24th/8:30am, I called the local UPS center to indicate I will pick up the package because it was not delivered the day before, as stated on notice. Per agent, driver returns to the center/station between 8:00-8:30pm. However, around 4:30pm, I received a call from Bridgett, stating that my package was not on the truck, they will check with driver and call me back. She calls back at 5:00pm, the driver did not have med package, she will have security look for it, and that I should call my doctor to get more medicine and call her back on Monday.

I shipped a Mac Pro Desktop Computer, Valued at $1000 from Calgary, Alberta, to Edmonton, Alberta, and paid for $1000 insurance. When I dropped the package off at the UPS store, I asked the person working if it was sufficiently packaged or if I needed better packaging and was informed the packaging was perfect and the computer would arrive in perfect condition. Well, the next day, the buyer contacted me and said the machine is completely destroyed. So I filed a claim with UPS, it took over a week before UPS contacted the receiver (after I called to see what was taking so long), claiming they didn't have his contact information even though when I filed the claim, it was the first thing they asked for.

It's obvious shipping with UPS is the worst choice, especially when it comes to business goods. I have received 3 sets of shipments for starting my new business, and each time the package arrived, it looked as though my product had been through chaos. I've had many shipments through other companies, and UPS is by far the worst. Are the workers at UPS this miserable in their lives, such as their service? It shows, UPS does not provide the customer care that is required for business. I refuse to allow my business to be represented by such a deterioration of another business. UPS is off my list of services to use.

I contracted UPS to deliver me a parcel to South Africa. They lost this parcel within one day and now almost five weeks later, it is gone. I had not support from them only automated replies other than UPS South Africa. Now I have no item no apology or anything. Via their shipper, they have not refunded me. It makes me mad to think you as the customer buy a service on trust only to discover this type of theft of your item. How do you lose a parcel day one and then keep the customer hanging around for 4 weeks. They only started to move a little bit when I complained on Facebook. However, they then cut me off there as well. How does a company like this survive all the negative comments about them? So now I have no parcel and no refund either up to date. This is theft!

Being in the customer service industry for over fourteen years, I know we unfortunately hear the complaints more often than the good service stories. Please know that 99% of my experience with UPS drivers have been very good, but I wanted to bring to your attention a bad service experience I had with one of your drivers at my place of business this afternoon. A driver named Danny on trailer number ** came to my store for a delivery. I redirected him to have the shipment delivered at our other location, which is a building directly behind the store. UPS has delivered to our other warehouse location many times before and this has never been an issue. The driver made several poor excuses on why he couldn't drive around the parking lot to drop off the shipment. Then he told me if I wanted it delivered to their direct traffic! Locations are in the same parking lot. He did end up delivering it where I wanted it with no problem. I understand the UPS’ drivers work long hours and are on time crunches, but he is in the customer service industry and there is no need to be inconsiderate.

On several deliveries, my packages were left outside on the ground in front of my building after one ring on my bell and the package was food. On two occasions, my packages were left with someone in the building without my permission. On 3/15/2012, once again he rang my bell once. By the time I got to the bell, he was in the building but he never came to my door. After a few minutes, I called from my window "what happened and where's my package?". He said he left it with some lady, stating on the door it says to leave my packages with her. There is no sign that states that on any door nor did she have my permission to pick up my packages. He was very rude.

I originally sold a guitar to a person in Nashville. I packaged up the guitar like I always do and shipped it UPS and insured it. The customer received the guitar and the box is damaged. It has a punctured hole on the top; something pierced the box and put a chip in my otherwise flawless guitar. The box is also scuffed and damaged. I contacted UPS since I have the guitar insured. They picked up the guitar from the customer in Nashville with the box, but the customer did not have all the packing material I used. He had thrown it out so he packed it in the original box with his packing.

I had researched and found the last OEM Toyota Hitch for my 4 Runner, which was coming out of Toyota Dealership in Las Vegas. The dealership said they shipped it to my body shop in MN, which was packaged secured. The last place the 45lbs hitch was located was in Denver Hub. The label made it to MN, but not the 45lbs piece of steel. How does this happen? They cannot locate this 45lbs hitch, they said it is nowhere to be found. The claim is closed. Unbelievable. How does UPS lose a 45lbs of steel that is an awkward size and shape? I don't understand this. In Denver, a live person from their Revenue Recovery Personnel had scanned this tow hitch. After that scan, there was nothing else. I would like to have more answers as to where my hitch went.

I have a prepaid package for pick up and called store 2114 and talked to Jeremey who did not want to help or provide any info other than passing the buck by telling me to call the 1-800 number. I personally don’t care if the package ever gets picked up. It’s not mine. I don’t have time to take care of all of my business, let alone someone else’s. But if I was paying Jeremey, he would be looking for a job elsewhere. He’s milking your clock.

I moved from S. San Francisco to Georgia. Before moving, I shipped stereo equipment in 5 cartons. All were packed with extra care to hopefully protect the fragile contents--corner protectors doubled, shrink wrapped, all were marked "fragile" and "this side up," and all were bound with tape from UPS marked "heavy item." 4 of the cartons arrived; two of them had damaged boxes, and one of them had a big hole in the side. My receiver had parts loose and rattling inside. Regarding the box that did not arrive, after calling UPS to find out where the last box was, I was informed that it was damaged beyond salvage and was discarded by UPS.

I took the entire morning off to wait for this package. UPS has done this before, several times. They just stick a notice on your door after a feeble attempt at knocking. In fact, it has happened so many times I have specifically told the driver that my room is at the far end of the house and he has to open the storm door and knock on the door, loudly. The difference is this package was important that I took a half day off to wait for it and subsequently most of the afternoon chasing the driver down. Couldn't you driver figure out the only morning delivery I have had in twenty years might be important. That's in several dozen deliveries.

Unethical Business: UPS delivered a package in a nice brown box. When I opened the box, inside was the original box of the company I bought from. The box was destroyed and pieces inside were damaged and loose. When I finally was able to get a human at UPS, no resolution offered but a run around. I asked them to ship me a new product with 2 day shipping. They refused. I purchased a tool to sharpen chain saw blades. It will cost me more than the product costs to pay someone to sharpen them. I ordered a new tool. I asked UPS to ship it for free. They refused. As far as I am concerned, when they covered up their mistake and delivered a nice looking package, they lied. That makes them liars. And I can do nothing about it.

We shipped out an irreplaceable 1895 Music Box through UPS. It was damaged in transport by UPS (when I say damaged, I mean it looks like it exploded). We purchased insurance on this package. When we purchased the insurance, no one told us about the 3-page packing instructions from UPS. We told them what was in the box and they even took our $30 for insurance and still did not tell us about the packing instructions. We have shipped many items (over 7000 packages in 6 years) daily through our business over the past 6 years and have never had a problem. We opened a claim through the UPS Store we shipped it from.

I just got off the phone with UPS and feel the only satisfaction I will get is by venting because they will never admit fault. I bought thousands of dollars worth of plumbing equipment online for a bathroom remodel. Some two dozen boxes arrived fine. Three small items and a toilet were shipped back in the same packaging they arrived in. Three were the wrong items, one toilet (out of three) was no longer needed. One of the small boxes arrived back at the supply house empty. The toilet (never opened) arrived broken.

All my mail is being returned to sender. I have been to the post office and was told by the supervisor that my landlord should have someone in the office of the building to receive the mail when there is a mail box in front of the building. I asked to see that policy in writing and was told no. I am not the landlord!

Chase Card overnighted a replacement Visa card on Friday, 3/09/12 via UPS. They assured me it would arrive by Saturday, 3/10/12, no later than 12 noon. I waited all morning Saturday and it did not arrive. I then called UPS and input my tracking number given to me by Chase fraud department this morning. It stated (clearly) that my parcel was 'dropped off at 11:56 AM and left on my front porch'! I was literally sitting nearby waiting for this envelope as I was so concerned after someone using my card fraudulently yesterday, not to mention that I really needed the card this weekend for important purchases! Chase then checked the tracking and got the exact same message I did. I live in a flat cul de sac with only 4 houses and it is a very wide street with clearly marked houses and easily accessible.

Your drivers are so stupid that they have never been able to deliver any package of mine to the correct address. Customer service is of no use because all they keep saying is the package was delivered. I sent my adult son next door (as this is where packages are delivered) and fortunately my package was there. No one lives there which is good as I might never have gotten my package. The irony is my street number is clearly displaced next to my front door. Please hire drivers that can read or afford glasses. This is so frequent that whenever I order anything in the future I will pay extra to make sure UPS is not the carrier.

03/8/12 this afternoon, UPS came to the door and rang the bell. I was on the third floor, nine months pregnant with a seven year old and a mother who is in bed and can't move around as she wants to. I heard the door bell, looked out the window and said "I am coming". I told my son to sit at the table till I get back and rushed downstairs, only to see the UPS driver had already left and on the next block at someone else's door. So that means to say when I said I was coming, she started writing the slip. Now calling UPS, some of them are so nasty to you. The lady said "we will call you back in an hour". When I did not hear from them in an hour, I called back. The lady told me that the driver said they stood outside for five minutes and no one came to the door. I might be pregnant, but not stupid and can tell time.

A package was received on 3/5/12 at my home in CA, 91384, at around 3:00PM. It was sent from Orion, Illinois, with tracking number **. It was an airplane Excite 90 worth $ 157.00. When I opened the box, I found both sides of the wing damaged. It is a model aircraft, almost ready to fly, which means it has covering on it. There is no way to fix the wood without removal of all the covering. The airplane is worthless without wings. Both the supplier and the customer (me) are very upset.

One of your UPS drivers damaged my left side driver mirror on February 25th. I have placed numerous calls to UPS since February 27th. It is now March 8th and I have yet to hear from any UPS representative. This lack of customer service is unprofessional. I am requesting an immediate communication from a regional manager, not a middle man, to contact me ASAP so we can resolve this problem.

I had been to the post office and the office had been opened late a couple of times. On March 5, it opened at 9:10. I arrived at 8:55. The clerk Ms. ** stated that it is not 9 yet so I have to wait. Then she opened at 9:10. When asked what happened, she stated with an attitude that "we had to prepare." The opening hour is at 9 and not 9:10. Today, they opened at 9:03. Then when in the line Ms. ** stated that she has not changed for 20, so I can buy stamps because "we just opened." Then when I stated that I have a box with delivery confirmation, she told me to take it back and come back. Looks like she just wanted to just say "no" to anything. Very poor service. They are disrespectful to other customers there. They should be under supervision and see what kind of services they are providing.

I’m writing this letter to express a complaint I have with UPS. December of last year, I mailed two boxes from Naples, FL to Brooklyn, NY. Both were mailed at the same time. Both were going to the same business address. A week later, one of the boxes arrived at the proper business location in New York. The other box was delivered to a different address occupied by a residence, not a business as indicated on the shipping form. A signature was obtained by their driver by the occupant at the residence.

I paid $800.00 for a Disney 50th anniversary haunted mansion big fin statue Halloween art/prop from a close friend because he had two of them. The shipper packaged the item very well. It had peanuts, 30-gallon garbage bag full of bubble wrap/styrofoam, and extra cardboard for support. The package was marked fragile. When the item arrived it was dropped on to my porch on a corner. Also, it looked like it was run over by a truck. The box was ripped and there were scuff marks all over it. The box was destroyed. I have never seen anything like this.

I have no idea what they were doing to this box. All I know is that the CD player unit and head unit are destroyed. Sure the shipper didn’t insure it over $100. But now I am out over $500 for this unit since now I have to send it in for repairs. But I am too scared to place it in their hands. The day the unit arrived, the driver banged on our door like he was the cops out for blood. When my husband - who was caring for our 2-month old son was able to race to the door - the driver was already banging on all the other neighbors doors, disrupting everyone on the floor.

My claim was denied, after UPS damaged the package, it looked like it was dropped from a building, then hit and ran over by UPS. I paid extra for handling, and they said it wasn't taped properly, but tape was still intact, but there was a hole at the side of the box.

UPS driver drove off my driveway onto my lawn and destroyed parts of my lawn. I asked UPS to come out to take a look at it they. They told me they would not and advised me to do what I had to do.

We live in an apartment building directly behind a supermarket. We also have a secured parking structure with a gate. Delivery trucks continue to block the gate making it difficult and sometimes impossible to enter or exit. If there is something that can be done about this, I would appreciate a response.

On Wednesday, February 22, 2011, UPS had a delivery for me. I was not aware of it but I was out and noticed the truck parked outside. Since I knew I had orders I run upstairs to try to catch him but he had already left. I met him in the lobby and asked if he had a delivery for me and gave him my name and apartment #. He said yes so I told him if he is going to deliver it to my apartment. He said their policy is if they made one attempt and the person is out and he is met outside he's not returning. I told him, "But this is a big box. I can't carry it." He said well there's nothing he can do. I understand their policy but the worker had no work ethics. First, he was speaking to me like the stereotype of people leaving in the projects with no respect.

I packaged the computer in original shipping carton complete with padding and protection, went to UPS store and shipped it with insurance to cover loss or damage. Store agent accepted package with insurance fee of $165.

I used a shipping document that I normally use for my business shipments, without regard to the "color" of red, or that it was specifically for next day air. I noted the box on the right hand side of the document, that would have been checked, if I had requested next day air, which I did not request. I called your billing department, and they rudely told me that I used the wrong shipping document.

I received a notification card stating that my package could not be delivered due to the address, which I checked and it was correct. The notification card said that my package will be withheld at the UPS office in LMM International Airport in Carolina Puerto Rico until February 22.

They say they were here when they weren't. I was here waiting. I try to contact UPS through email. It is impossible to file complaint. This is not first time. Last time, I track a package they say they tried to deliver at 11:55PM, yes PM, five minutes until midnight. I was here and waiting and still no package.

On Feb 19, I took a 50 x 60 original painting packed to UPS. It was thrown over the fence when it was delivered and ripped open. I paid $129.03 for it to be delivered. I even comment about a video I saw on the news about them throwing a package over the fence the girl send it will be signed for. The box only weight 16 lbs. I will never use UPS again and will tell anyone I know to stay away from UPS.

I've called several times to have UPS inspect a Porsche headlight that I shipped to a customer in Canada. I opened a claim because my customer received the light damaged. Can someone please help me expedite this claim? It seems like I'm getting nowhere.

The UPS driver of this route feels that he can pull up on the sidewalk in front of my home and tear my lawn up. I am 78 years old and I have lived at the above-mentioned address for 50 years. I take great pride in my property and the way it looks. I would ask that you make sure that your UPS driver parks on the street along with everyone else. I have had to hire someone to come out and fix the deep holes in my grass and reseed as well. Thank you in advance for your direct attention to this matter.

I spoke with a manager from your billing department, explaining my ripoff by UPS. The only response was I need an invoice number. I said I do not have one, but you have my account number, my credit card number, my home address, my ssn, and date of birth. But to solve my situation, I need a damn invoice number, which I did not have driving on the highway. So I had to call another department to get this invoice number, which was 3 numbers after my account number.

I have owned this store for seven years. I open at 11am. The signage on the door very clearly reflects the hours of operation.

Someone from UPS Elkton, MD office called me on 2/3/12 to set up a delivery of a large package. The girl stated that someone had to be home to accept it as they didn't leave things this size and cost at your door. I took the day off and waited. A UPS tractor trailer pulled up in the allotted time slot. However, the driver said the item was too big to bring up to my door. He stated he could only slide it off the truck and leave it in the curb. I told him absolutely not, that it was supposed to be delivered inside the door. He said he was not allowed to go up outside steps or curbs and there was no lift gate on the tractor trailer. I called the Elkton office and the gentleman I talked to said the boss was off, but they were only a curb delivery service.

I was expecting a package delivery from UPS today. I happened to be outside and saw the UPS truck come into the driveway. But instead of stopping, the driver kept going. I came back and checked the status on the Internet and the package was reported as delivered. It was obviously delivered to a totally wrong address. I find this inexcusable. My home address is clearly posted on the building. UPS should also have GPS tracking. When I contacted UPS, they said that based on the shipping selected by the shipper, they couldn't help me. They messed up big time and they don't even take any responsibility. This has also been pattern for the local UPS.

I ordered an item from Cabelas, shipped next day ($31.95 not a cheap thing to do). I get home from work and there is one of the notices on the door saying seller required a signature. So I called Cabelas to confirm this; it was untrue. So I called UPS 4 times in a 3-hour period just trying to get my package delivered. While I was on hold the last time, I checked their tracking again, and it said that I refused the delivery and the item is being returned to sender (I was at work). So now, I am out the $31.95 for shipping as Cabelas will not refund shipping cost as their standard policy.

I was in today about 3:45 picking up a package at a Corpus Christi location (321 Navigation). Manager was attending another customer and when she was done, she asked me how she was able to help me. I gave her my info and she went to the back to look for it when the previous customer came back in asking the other worker (Cindy **) for her driver’s license. Cindy asked the manager where it was and the manager said she never took it from her. The lady said she did and Cindy seemed aggravated.

I ordered a Christmas gift from The Discovery Store. When I came home from work one day, I noticed a UPS notice in the lobby stating that the delivery was a "first and final attempt". I called UPS and they told me that this was per arrangement from the shipper and if I wanted the package, I'd have to travel out to the Bronx where the local site is located. If I don't pick it up in a few days, it would be returned back to the shipper. I called The Discovery Store and they said they did not know of such an arrangement (the first and final attempt). I called UPS back and told them I would not be picking up the package since they would not be redelivering it.

USPS just switched the answer on Track and Confirm when I complained about my missing parcel! It even says that they pulled an offline record so that they are pretending that my parcel never left Japan! (Over 2 months ago!) From December 7, 2011 till 2 weeks ago, Track and Confirm continually said: parcel is at the 20740 Post Office (Maryland), getting ready to forward.

8:30 A.M. I did not find the package until Thursday evening Feb 2, 2012 at 9:10 PM. There was no notice put in my mail slot as to the delivery at my back door. I only go out my back door maybe twice a week.

I have purchased four packages each 30 lbs from Liquidation.com that cost me $300. While at work, I got a notification that my packages were delivered. I knew that there was no one home at that time. So once I arrived home I checked the front porch, no packages. I called Liquidation.com and they said that some woman signed for them. I said, "What woman? I just got home from work." She suggested I go around neighborhood and knock on people's doors and ask them about my packages.

I shipped a package from Greenville, SC to Richardson, TX on December 8th, 2011. The package was never received. I submitted a claim, and received no response from UPS. I finally called, and was told that the package was found, and delivered on December 23. That's wrong. The package was not delivered. I went back to the UPS store. They checked again, and days later, called me to say the claim is closed. They have someone who says that the package was delivered, and someone at the home accepted delivery. This is a lie. The package was never delivered, and UPS did not have a signature, or a name of anyone who accepted delivery.

Has any consumer had experience contacting their Attorney General? I made the huge mistake of mailing a Christmas package (non-additional insured) via Staples through UPS in December of 2011. Well, it was delivered to a wrong address, not even the right zip code! I have been given the run-around back and forth between UPS and Staples.

UPS driver broke handle off my screen door and left quickly. I had just returned from the mail box in front of my home. I went back to my office and the door bell rang. Before I could get to it the driver had already dropped the package inside and was heading down the street. I whistled for him but he kept going. I reported the incident to UPS and got the run-around from one rep to another.

I ordered a California Law Digest for my management class at CSUN from the California Chamber of Commerce. They mailed me my expensive book via UPS, although, I did not know that or I would have refused the delivery service. UPS claims that they delivered my book today at 11:51 AM. My son came home today from High school at 12:00pm and there was no book by the door, as they claimed.

UPS driver could not make it up my driveway after a light snow event so he threw the package into a snowbank unknowing to me. Delivery email said put in porch. Plowing snow, I did not see the package and ran over it and it is buried somewhere in a snow pile. I called them and asked what the driver did to the package and no response.

My name is Dean and I own DNA car service (their driver is a great man, so don’t blame him, he did everything he can). I mail the turbo intercooler aluminum pipe to Detroit, never got received. Also, I order parts from Mercedes Romano in Syracuse which came damaged and I pay for part twice. It has been weeks and nobody is telling me what’s going on. I lost close to $900.00 and I don’t know why there is no number to call them. If I do, everybody plays stupid. Please call me or stop at my store, no emails or give me your phone number. This is not my fault!

I was sent the urgent parcel to Osaka Japan from Chiang Mai with tracking number 1z3w6v490454605843 .I sent it out on 1/21/2012 time 11.00 am. After 2 days, on 1/23/2012, the status of shipment showed the parcel arrived to Osaka Japan , but the UPS at Japan can not find the parcel . What is the **? So then I rechecked with UPS at Thailand.

We have shipped UPS and not FedEx for 40 or 50+ years, 50 to 200 packages daily in new boxes, new wrap, new bubble, new tape. Our claims rate is the lowest of any shipper. But for 30+ years, we have seen damage due to shelving lips in the van UPS trucks. Many times, we have brought this to the attention of... Today, one of the best drivers (and in 50 years we have had many drivers) John said "Maybe you need to put a Caution Do Not Lip Load label on the boxes that you have concern." I still hope that some day, a smart UPS person looks at this "Shelf Lip" and takes note of the possible PSI on the bottom box on the lip up edge and saves UPS the claims of "Lip Loaded Boxes" for the next 50 years. PS: I made a label. Thank you.

I purchased a television through Amazon. The seller was Tiger Direct. The carrier was UPS. My home is new, completed a month ago, so the address is new. The new address is registered with the US Postal Service and with 911. UPS brought the television within about 30 miles of my house, according to tracking information. And then, they declared the address incorrect and returned the package to the seller. I was not notified and discovered this only when tracking my package. The address was not incorrect and. Had UPS attempted to verify it, they certainly could have. FedEx and USPS have had no problem making deliveries to our new address.

I had a pair of shoes sent to me. I received an email from the company saying that the shoes were reported delivered. I then came home to find the package not there. I called UPS and the manager said that they were left at the door even though the owners of my apartment building has told them to leave packages in the office with them. I, like many of you, am very unhappy and I would like to make sure I have the support of others before I go to a lawyer.

December 9, 2011, at 12:30, I went by store number 3978 in Harwich, MA to have some items packed and shipped to the West Coast. I put the items (automotive headers) onto the counter and proceeded to do the paperwork for them. As I was finishing up, a man picked them up, measured them and brought them to the back area to be packed. I heard a loud clunk/bang as the man had put the items onto the back counter and looked up at the clerk at the register (who I later found out to be the owner) and ask them to please be careful and not bang them like that. Her response was, “Don't worry, you have insurance.” Shocked, I should have left with my items but didn't. She charged me $117.

The UPS delivery person left my package (containing expensive perfume) on top of my mail box at the street (which I believe is illegal), instead of walking the 100' to my front door.

UPS - package delivery. I mailed a Christmas package to my brother. He never received the package. The UPS tracking number website said, it was delivered on the front porch. I called UPS to see where it went. They read me an incorrect address. The address it was delivered to was not even remotely like my brothers address. Completely different street way across town. UPS then admitted that they completely chose another address on their own accord. Rather than sending back a package that they had problems delivering, they decided to come up with their own address.

Last month I shipped a package from Wyoming to New Hampshire that took two weeks to arrive. This past week I placed and order on Wednesday that’s to be shipped second day through UPS. It was picked up Thursday. I was informed today, Friday, that I would not get it till Monday sometime. Do the math: Thursday to Monday is not 2 days! If they can’t fulfill their services as advertised, they should inform you before you pay for the service. False advertising.

On December 14, 2011, I took two packages to UPS store, 2284 Milton. It was Wednesday, one and a half weeks before Christmas. At that time, the lady said there was no guarantee it would be there before Christmas and for $29.00 more, she could by the following Monday. I said no and I would go with the $19.56 as weighted and much to my surprised, it got there by Saturday of the same week which was only two days.

UPS leaves my packages at the wrong address. This keeps happening. I have complained for a year. I can't seem to speak to a manager as I get hung up on time and time again each time I hold for one. All I want is UPS to leave my packages at my address. It’s not a complex request.

This is the worst experience ever with UPS. I’m considering a civil lawsuit.

I dropped off a package at the UPS store located at 2778 Cumberland BLVD SE Smyrna, GA 30080 to be returned to HSN on December 8, 2011. I was not offered a drop-off receipt. I started tracking the package a few days later and discovered that the package was never recorded by the UPS store nor scanned by the UPS driver. Now the package is no where to be found, not even in their lost and found area. The UPS store manager says that because I did not ask for a receipt, he has no record of me dropping the package off.

I purchased an investment coin for US$5,462.50 in January 2011 from a reputable auction house in the USA. UPS, through their lawyer David **, acknowledges that the coin was stolen by an employee of UPS's security company Minaar Security at UPS's branch in Durban, South Africa. UPS have a video of the theft and reported the matter to the police in South Africa.

Lost package: I shipped a package through my local UPS store that I sold for $250 on eBay. I never ship anything and do not know the procedures well. They never asked me about insurance and I openly stated the price of the item at $600. The driver lost the item and through a month long claim process they admitted to losing the package. the UPS store will not talk to me nor will UPS.com.

I had an order to be delivered. I used UPS and I paid extra just to make sure that the package would be on time since it was a present. Then I received an e- mail saying that the package was sorted wrongly and I wouldn't get the package until a week after it was supposed to have arrived. When I called, they were completely cold and had no way of helping me. When I asked to speak with a manager or someone else I was denied and told there was no one else I could speak with. Now the package is in my city and still won't get here on the same day. I even e-mailed customer service and was given no helpful information.

We really do not even want to offer a "1" rating at this point as we had one of our worst holiday seasons for damages ever and all the damages were on UPS due to mishandling.

On a first attempt delivery, a note was left in my absence. After this UPS did not return to my location or leave a note that any other attempts were made, investigating my tracking information, I found that two second attempts were made. However, no notes were left indicating this and I was at the location awaiting their arrival. I contacted the UPS customer service center in Maspeth and they advised that they would deliver the package the next day (they also advised that it is their procedure to leave a note behind when an attempt is made). The next day UPS website indicated that they had not done so, and instead sent the package back to the shipper.

My company bought a Christmas/retirement gift for 20-year retiring secretary. It was to be delivered to my home. The day of the retirement party, the package (29 lbs) had not arrived. I tracked it and UPS claimed it had been delivered. After an hour of trying to get a local telephone number, I called the local office and was told the package was delivered to my home at 7:15 p.m. the previous night and since the drive was gated, it was left at the street curb.

On 12/30/2011 at 4:11pm EST - I missed a UPS delivery attempt. On 1/3/2012 at 5:24pm EST - I missed the 2nd delivery attempt. Because the third attempt is the final attempt, on 1/4/2012 I waited for UPS to make the delivery.

My damage claim #00515573 was denied due to insufficient packaging. This is just a rubber-stamp denial. I was never asked any pertinent questions about the packaging, only the number on the box (none) and the type of packing used (one inch bubble wrap). I went on the UPS site to check and the packing was more than they require (over two inches of bubble wrap on all sides), but the agent I talked to never even asked me how much packing was used.

I shipped a windshield with frame from California to Illinois. The buyer sent pictures of broken windshield. I pack using heavy cardboard so it must have been dropped. I requested refund for damaged item. UPS picked up the damaged item and charged me for shipping. The tracking numbers show it was redelivered but the customer has not seen item. What now? Where did it go? Help.

I've shipped hundreds of guitars in my life and always thoroughly. I shipped a like new 1970 Martin 00-18, weighing 8-10 lbs in the case, weighed 39 lbs after boxed and was received with a broken body! Sickening! These people need their nuts cut off. I had $1,800 insurance and was denied my claim. I'm working on the lawsuit now. I'll never use "brown" again. I wish they would fold up shop and USPS would pick back up. Much better and faster service with them and they always delivered on Saturday. If you're smart, don't send important things through UPS, or just not at all. These people should pay and suffer consequences.

I have a prepaid label for return and UPS refuses to pick it up. I am a disabled veteran. I cannot make it to the UPS place. I have told them this. He said no problem. When you see a UPS driver, flag him down and give him the package. Okay, am I supposed to stand on the road side with a package hoping to see a UPS truck? And if I do, how am I supposed to make him stop?

I called customer service on 12/29 to report a UPS driver's inappropriate and threatening behavior toward me during a delivery. When I requested he slow his driving speed on a private lane, he stated he did not like how I spoke to him and would come back in the middle of the night to my residence. The tag number is MD 76J 571. But due to the darkness, I was unable to read any other identifying information (such as a name) on his uniform. This was not our usual UPS driver.

Box shipped December 16th from Colorado to Miami, was to arrive Dec. 21st. This box was insured and had tracking. Well, guess what? It did make it to Miami as promised on Dec 21st, and was even out for delivery.

I ordered a new hard drive on Sunday 25th December at 10:06 PM from newegg.com with rush processing and UPS 2 business day delivery. I got an email at 10:30AM on Monday, 26 December, indicating that my product is in stock and the order has been paid for, scanned and processed for delivery, and will be shipped out that day to UPS in Los Angeles for 48-hour delivery service. At 3:15 PM, I get an email saying it is at UPS in Los Angeles and I will receive it in 48 hours. So I should get it Wednesday, the 28th, right?

On November 11, 2011, I bought two Selkirk high tech chimney pipes online in McCall Idaho, and had the seller ship them to me in Apple Valley California, by UPS. UPS completely destroyed my shipment of double wall insulated stainless steel chimney pipes. They are very ruggedly constructed and they were shipped in the manufacturers original shipping boxes. They were so badly damaged as to be unrepairable.

I still don't have my camera! I don't want the money I want my camera! That's all I want! This was the first email I sent.

On December 19th, I realized I had not received a gift I ordered on the Internet. When I tracked the shipping information from Amazon, it showed it had been delivered via US mail on 12/14. It had not! I printed the information and went to the post office in Glenview, where I spoke to Peter, the supervisor on duty. He said he would check with our new carrier, Carol, about it. That afternoon Carol spoke with me saying she had remembered delivering the book and pointed to where she said she had left it. I told her I never received it and told the same thing to Peter when he called that evening.

I had a package that was scheduled and on the truck for delivery on 12/23 per UPS tracking. At 4:47PM, I received an email from UPS stating that the driver could not deliver the package because my business was closed for the holiday. That was a lie. We were open and waiting for the UPS delivery. At 4:50PM, I called the UPS customer service number and asked the representative what my options are. The representative said that I could pick up the package between 9:00 to 5:00 on Christmas Eve at the facility in Commerce City, CO. On Christmas Eve at 9:00AM, I arrived at the UPS facility for a six-hour wait for my package. It was the biggest logistic nightmare I have ever witnessed. I read that Scott Davis, the UPS CEO, earns over $5 million per year to run a company that has the rudest customer service and zero management. I guess that is logistics.

My grand children's gifts were in a warehouse in Laurel, MD. On December 23, the lady at Toys R Us assured me. I just received them around 12:00 P.M today. After I called on Monday the 26th, they never answered. I called today, 12/27/11, and surprise surprise, they showed up. I did not appreciate all of the laughter I heard, when I called them this morning, 12/27/11. You ruined my Christmas for me, because I had nothing for my grandchildren. I had put my trust in you. My son used to work for you in the warehouse, and told me awful stories about how these young guys laugh off orders. I promise I will never use any company that uses UPS, as their delivery service! I know you don't care, but eventually, with all of the complaints, it will ruin you.

I shipped a package to Baton Rouge, LA from El Paso, TX on December 19, 2011, Monday. I was told it would be delivered on Thursday. I did not catch the fact that they had not put her apartment number on their delivery address (several days earlier, I had caught it on another package that I had sent). The box had to be repackaged with one of their boxes because of a problem with my box. It was insured for a sizeable amount of money.

I live in a large apartment complex and I came home to find my packages outside my door. Anyone could have taken my packages, but thank God no one did. I am new to the neighborhood and I've never had a problem with UPS before. I asked the office regarding the problem and it is customary to leave the packages at the office if no is available. When did UPS start leaving packages outside your door unattended? I always thought UPS had good service. I'm a little disappointed with UPS and hope future service improves.

One star is too generous for these **. I shipped a custom built high-end desktop computer to Iowa using UPS. Upon arrival the recipient notices a banging, rattling noise when the box was moved, and there was evidence of damage to the outside of the container. I advised him open the box and inspect for damage, which there was. What was described to me sounded like the container had been dropped (not good for a computer). I advised him to take everything to the local Marshalltown, IA UPS facility, where he was met with a rude and indifferent represented and was informed of nothing plus the agent kept the box and contents. I then called UPS for information, and was told that the packaging was insufficient (** because it was the original shipping carton with all the interior padding intact). I am still awaiting the return of the package so I can assess the damage and see if anything is salvageable.

I sent my son's Xbox 360 out for repair via UPS on the 7th of this month. It took 4 days to ship to Texas, which was to be expected. Microsoft repaired the Xbox and "shipped" it back Monday, the 19th. UPS received the package on the 21st. This was disappointing, but no real problem. Then, a bunch of cryptic messages reading "Arrival" and "Departure" without any further information began showing up on the tracking. No location was listed, only the times. Two Arrivals and Departures were listed and finally on the 23rd, it said that the UPS package had reached the facility after 48 full hours.

Terrible. UPS delivered an envelope (placed under my welcome mat) that was torn open and empty. Contents were missing. I had to chase the guy down and refuse delivery. Then the 800 number was useless. Hard to believe but this looked like this during the shipping process. Stolen were 1 birthday and 5 Christmas presents. Merry Christmas from UPS!

I had ordered a last minute gift and paid the extra to have it delivered Next Day Air. The package was scheduled to arrive 12/22 by 10:30 a.m. I continued to track my package and at noon it was finally listed as delivered. I checked my porch and nothing was there. After further research, it was delivered to Amazon's Distribution Center in Breiningsville, PA. I contacted UPS and a very rude supervisor, Steve ***, returned my call stating that there is nothing that they can do. They have to wait for Amazon to initiate the return to them. So much for customer service and getting the packages delivered.

Over the past year I have purchased about 9 items thru the internet and UPS has managed to deliver only 1 on time. In today’s adventure, after sitting at home for 2 days, I went online to check the status of my package only to find that the driver noted that the apartment was not properly numbered and he was unable to deliver the package. I don’t live in an apartment! He obviously either went to the wrong place or decided not to deliver the package because it weighs 325 pounds. I must also note that their records state that they have attempted to deliver the package 3 times and I wasn't home. I'm retired and spend about 98% of my time at home. I'm aggravated and frustrated with their lousy customer service, but who cares? I don't want a standard apology letter from their customer service department that their lawyers have approved. I just want my package and I, going forward, I will only buy from companies that will give me the option of using another company.

I returned a Mitsubishi Mr. Slim ductless mini split system to AC Wholesalers via UPS. KAPCO, Inc. was the agent who arranged the shipping. There were a total of 4 boxes. All items were in original factory packaging, and in good condition. I paid for additional insurance on the condenser ($1,200.00) and wall unit ($600.00). Upon arrival, AC Wholesalers refused to accept the condenser, because it was damaged in transit, and returned it to KAPCO, Inc who arranged the shipping. The box of the returned item was mangled, despite stickers on the box stating "fragile do not stack" and the unit itself was damaged.

The door was answered pretty quickly when the delivery man knocked at about 7pm est. He then told me, "You have three more packages so follow me to the truck," and shoved one of the boxes with his foot at me. I was not wearing shoes and the package stubbed my toe. I was just wearing a lightweight t-shirt and shorts and it felt like 30 degrees outside but he already turned around towards the truck. When I stood there flabbergasted, he came back and ordered (with a smile) "Get your packages." "Excuse me?" I couldn't help but raise my voice. "Isn't it your job to actually deliver the packages?" We exchanged words for a minute or so before he caved in and went to get the other packages. I asked for his name to report him but he wouldn't give it.

I bought a box, bubble wrap, and tape from UPS store. I also got directions on how to box my original Brian Halsy prints, that I sold to a lady in Ilinois. I boxed them up the way I was told, and shipped them with the description, "framed art". UPS store in Brevard NC told me that they looked good when we shipped them. 3 days later, I was tracking them, I saw where they had been destroyed, and were being discarded. I went to the UPS store and started a claim. They said they had never seen where a package, that was labeled, discarded before. Well, UPS did an investigation, and said they weren't going to do anything, and that I didn't package them right. They finally sent package back, and said that I should salvage what I can, and bring it back to them, and they would ship it back for $25.

UPS should not be allowed to just drop off a package at your door and leave, because of all the damn thieves out here! They should at least be courteous enough to leave the package out of visibility, for example behind a bush or in the backyard! Just because a car is in the driveway, that doesn't mean that someone is home! The mail man requires a signature for packages, so why not UPS? Not to mention, the mail man goes out of his way to ensure that the customer gets their mail! I mean, get with the damn program UPS, before I switch to FED EX and just be damn FED UP!

Minus 10 rating! I've been shipping worldwide over 40 years and know how to pack for safe delivery of delicates. I just received my 6 boxes of my late mother's circa 1950-1960 household glass and crockery. All are smashed to smithereens! Actual value of these items were minimal, but the sentimental and family history value were priceless! I don't know what kind of illiterate, ** apes this company is now using, but apparently they only hire bottom feeders who's only skill is destruction.

I ordered a performance dress from overseas. The merchant sent the dress out on Dec. 10, 2011 using expedited services (3-4 days). The latest the dress should have been received was Dec. 14, 2011. Using the UPS tracking service, I saw where UPS delayed processing the package on time and the plane was missed on Dec. 14. Per their site, the dress would be delivered by 10:30 am Dec. 15, 2011. The next morning I checked to discover the package was received in Memphis and shipped on to North Carolina overnight and went out for delivery. Per UPS, the address label suddenly became illegible or was missing and now the delay has become due to the merchant.

Yesterday I purchased gifts and had them shipped to NJ and CA at the UPS store within Toys R Us. The fees were outrageous and upon my expressing the same to the clerk, I was told "the package has to travel all the way to California". I have a UPS shipping account so I have a sense of how much it cost to ship.

My grandmother had passed away and I went down to clear some her personal effects and ship them from Florida to NJ. I went to the local UPS store with my items packed for shipment, and informed them they were very fragile and irreplaceable. I was never offered any type of protection. They did use fragile tape on the 4 boxes, but when I received them the items in each box were damaged and broken. The boxes looked like they had been through a war. I had more items packed in my luggage that I checked at the airport that they also marked fragile and they were perfectly fine and they were not as protected as what I shipped.

I shipped a Sony Playstation 3 from the UPS Store #6179 at 1323 W. Walnut Ave (Suite 2) in Dalton Georgia to Harrison, NY . The box was very well-packed with peanuts and styrofoam and plastic. The UPS clerk who received the package mentioned the package looked good.

Got a phone call from our UPS driver. Told us he could not deliver our package to our home. We would have to wait until he had another delivery to the N. of Tower City. (We live 3 miles N. of town). Or he would leave our package at the the gas station in town. Was sent by mailer "smart post" or what ever you guys call it. Where the package is to be drop shipped to the local post office. They arrive to our town after the post office is closed for the day. I complained he said other drivers would just return the package to mailer. He was just being nice.~ Wow!

The 1st TV was damaged, I signed up for text tracking, but received none. I spent 8 days waiting for a $475 TV , because I am disabled & unable to lift & worried it would be left on the porch even though over $350. The 2nd TV I receive no text, the doorbell rang, so I got up right away, but they left the TV on porch. I called out to the man, but he ignored me & left. UPS notified I was disabled & required help just to place it inside the door before delivery. I called 800# right away, spoke to Carlos & Sonja and she was calling local UPS.

Deplorable handling of claim for lost package. UPS lost my return JC Penney catalog purchase (a car coat) and then when I filed a claim, held up the claim without notifying me due to lack of "original invoice." Of course, the "original invoice" for the purchase was in the lost package since it was being sent back to Penny's for a refund! I faxed UPS what I had, i.e. the JC Penney's bill showing the charge for the item but wasn't good enough. UPS suggested that I go online and find some bogus similar item to represent what was in the lost package. I found this very strange.

I have had two issues since I moved to my new house a little over a month ago. One: the driver left a $2500 piece of equipment, along with another package, at the wrong address! I live on drive and he left the package at circle. If your job is delivering to the right address, this is totally unacceptable. Luckily the packages were still outside the other person's home (you could see the two big boxes from the street), and I just picked them up.

I have an interview in Toronto, with the US Consulate for renewing my working visa. I shipped all the original documents using UPS. They lost the documents. Aside from losing the documents, I lost my plane and hotel reservations. The customer support team are trained to say how "sorry" they are, aren't they? I lost my hotel reservation, plane ticket, and the interview with the US consulate, and who knows the implications on trying to obtain those original documents again.

I went to pickup 7 packages (all shipped together by the company) at the main UPS warehouse location on 8901 Atlantic Avenue, Orlando, Florida. One package was missing. Customer rep at desk spoke to the manager, made me write down address and phone number and told me that the package will be delivered the next day. Next day comes and I decide to track the package online on the UPS website and the status update states: "11:16 A. M. As requested by the customer, the receiver will pickup at a UPS facility within 5 business days. Customer has confirmed and will pick up packages this evening."

I was a sent some china dishes as a Christmas gift, and even though the box was clearly marked "fragile", it looked as if the box went to hell and back. It was smashed, ripped, and dragged around, and just by looking at it, I knew it wasn't going to be good when I opened it. Most of the stuff were broken! I mean, come on, I pay to have something delivered, and they can't even do that correctly.

I had a package that was shipped from Khols to my home. I was not home when the package arrived, so I called to see why they delivered at 2 pm when I stated to deliver after 4 pm. I could not get a straight answer, so I called back 4 times and then asked them if I could have the package delivered to my job. I already paid for shipping. The United Parcel Service said that I would have to pay an extra $6 to have the package delivered to my job by the rep. And if I do it on line, it is an extra $4. This is not acceptable because I already paid at least $15 to have it shipped to my home. There should not be an extra charge to deliver it to me. I believe the United Parcel Service is ripping off business and customers to make up for the economic deficit that they are facing. I am very upset and I will not be using the United Parcel Service again. I will be contacting the company I brought my item from also.

There are multiple issues, all without manager/ supervisor-returned calls. Verbal complaints have been filed with UPS. Here are the issues:

I only gave 1 star because there is no option to give no stars! I had 2 packages in less than a week that I have had issues with at UPS. I have contacted the 1-800 number and I think that it is a joke because I don't know how they can call it customer care. The reps are rude, not willing to help and seem to place the blame on everyone/everything besides UPS.

Four previous packages were left in front of my apartment door. One was left while I was inside and there was no knock at the door. I luckily received them. I was not so lucky on the 5th. A camera lens was left outside my apartment unattended for 4 hours. My door is visible from the parking lot and street. Of course, when I arrived home, the package was not there. Luckily, the vendor (Amazon) replaced it. UPS stated that the driver uses his/her best judgment about whether or not to leave a package. They have awful judgment. It is near impossible to contact them about this issue.

I received a tracking number from UPS, which was shipping from Microsoft. They informed me my shipment would be delivered, and guaranteed by Friday, 12/2/11. It originally shipped from California, and going to New Jersey. Today, I see that the UPS tracking says late train. Well, if you can't guarantee, why would you even say that. I know that they know where it is, and I can not get a definite answer out of them. Why am I paying for shipping, if the customer service stinks, and was very rude to me on the phone. All I want is my product, and would like answer. Don't give me the runaround.

I paid for second day air for delivery of a time sensitive package bought from an Internet merchant. The package was shipped by them 11/28 at 9 am. On 11/30, UPS had "An exception in sorting" meaning they sent the package to NH instead of Houston. I called customer service who told me the package would arrive on 12/1 in the morning. It did not arrive. I again called CS and was told it would arrive on 12/2 (today, as I write) in the morning. It is 11:10, no package. I always use FedEx and have had an account with them for years. Never have they not delivered on time. FedEx is reliable and their employees friendly and efficient. UPS's first two CS reps didn't show any interest. I was told the package couldn't be shipped next day air the day. The mistake was made was because "the shipper had only paid for 2nd day air and they couldn't "upgrade" the service!

The Cannon camera was on the truck and scanned for delivery on 11/29/11. It was not delivered. The revised delivery date was 11/30/11, and not delivered. I contacted UPS and received terrible customer service. The agent could have cared less and instructed me to call QVC. Upon calling QVC and informing them what had happened, I was told the package more than likely was stolen by UPS personnel and that they see this happen with UPS very frequently with packages that required a signature as UPS personnel are educated to know a signature means a valuable item. This is a business item and has delayed several contracted assignments.

Below is a message I wrote but was unable to send through the UPS website because they dictate the content of messages they will accept: “Your tracking site shows a package sent to me with the tracking number ** was delivered on 11/28/11. I have not received the package nor did anyone at my residence or my next-door neighbor. The driver neglected to attempt a personal delivery. The driver did not ring my bell nor the other two bells per the posted directions for deliveries. I realize that the shipper needs to address this issue in regards to a claim, but I need you to know that it is unacceptable that the driver did not attempt delivery to me, and I want my merchandise.”

My hearing aids were sent via UPS, signature required. Nobody was home on 11/25/11 so a notice was left on the door stating that a delivery would be made on Monday, 11/28/11 before 10:30am. No delivery was made. I called UPS at 10:00 PM, and after many unhelpful people, I spoke with a supervisor. He told me that I would get the package before 10AM on Tuesday, 11/29 and that a representative from UPS would call me, and let me know the package was on the truck. No call, no package. I went through the same routine, and got another supervisor who informed me that the package was lost! I now have to wait to get new hearing aids, which will take a few weeks.

I was looking at another company and reminded of my story with UPS. After reading the a recent complaint that stated "They are making out like bandits and are getting away with it. " I now know it's not just me.

We have trouble receiving deliveries, every other deliver the driver can't find us. We'll get a delivery one day and not the next because our address is wrong. We pay extra for next day deliveries, and when they don't get here for 2-3 days, then we are being cheated. We waited all day yesterday for delivery, looked on tracking line and they stated we had an improper address. How can it be improper when they delivered last week?

You have to live it to really appreciate how bad of a business UPS is. If I'd stock in UPS, I'd sell every last share at tomorrow's opening. It is incredulous how inept this company is. They are in the business of logistics and provide customers with information to track our packages so we plan accordingly - not so much. Just because their system says the package is scheduled for delivery and you see evidence of real-time local facilities in the receipt of your package, there is always the chance that it is sent to Iowa from NJ where it was intended to be delivered today.

UPS driver claim to have made two attempts for delivery on 11/18/11 at 2:22 pm and 2:44 pm. How do you claim 2 delivery attempts 20 minutes apart? Customer service claim it was probably a mistake. After I saw this I knew it was going to be a problem. Left big note for package to be left inside door. I had someone check for package throughout the day. Website claim package was left at front door at 2:00pm. I had someone go to retrieve package: no package. I have had packages left inside the door all the time, never had a problem. I don't understand why companies use them and their customer service always has some lousy excuse when you call them. I am sure the driver took my package!

Just attempt to let United Parcel Service know how you feel about their delivery service on their web site; it is impossible. It is clear to me that they could care less about customer service. Calling their customer service line, forget it. I am asked to rate my experience. In my opinion, UPS does not even rate one star. It is bad enough that I have invested a little time to write this. UPS, you are a disappointment and your customer service is not what you claim it to be.

The driver left the package on my doorstep. I live in San Francisco, within a block of a large grocery store, and a public park. There is foot traffic day and night and my doorstep has no setback from the sidewalk. Having had packages stolen, including bank checks which were forged and used, I have tried many preventive measures. The one which seemed to work was a sign on my door: "Please do not leave packages on doorstep." UPS, however, removed the sign and left the package anyway.

The UPS Store in Anaheim, California is a robber's store. The Spanish speaker owner have just charged me double of the regular price. Before I paid, I had reconfirm the outstanding price twice with him. He was sure and confirmed the fake delivering price to me more than two times. I became a [Big Idiot] after I trusted the owner and paid him double.

I shipped a package next day early morning. I asked for a tracking number. They said they would email one. They didn't. The package wasn't shipped. They closed down the next day for bereavement. On Thursday, there was no way to track the package. The UPS store number is 0033 in Phoenix on 44th Street and Oak. They are not responsible. Get a tracking number before you walk out the door. Do not ship from a UPS store! They are idiots. They don't give a crap. UPS should not let them use their name.

My brother is in a prison facility. He has been working on his patent for months now. He mailed it to me ready to be mailed "Express Mail" to the Commissioner of Patents in Virginia. Tracy, the UPS store manager, sent the package out incorrectly at a flat rate price so there was postage due. It didn't go out Express Mail correctly like I had requested. My brother's return address was on that package because that is where the patent is supposed to go to. It went back to the prison facility postage due and they refused delivery after a K. ** there signed for it. I called Postal Consumer Affairs and they told me that it is in a holding facility "somewhere" in Marion, Illinois. They haven't been the least bit helpful in finding it. There is a money order in the package as well. I've had to fill out more paperwork to stop payment on it so I could be sent a refund through MoneyGram.

But seriously, does anyone read these? I ordered a case of self tanner and have not received it and my UPS driver just passes my business by. My marriage was not a scam Mr. UPS driver. Really. Now come on, deliver my package.

I would not even give UPS one star, however in order to submit this I had to. I received one of the UPS postcard notifications that my package would be held through 11.15.11. It is now 11.15.11 and I went to pick up my package but guess what? UPS sent it back on 11.14.11. According to one of the UPS employees there is an ongoing issue with the vendor UPS contracts to send these postcards out and getting the wrong date on them. Well, I have been in the corporate world a very long time and at no time would my company continue business with a substandard vendor. Why does UPS? Is it money? Is this vendor cheaper than the others? Well guess what? The people experiencing the adverse affects of your decision are your customers. I will never use UPS and will be sure that our company does not either if given a choice. There walks business UPS, now is the savings with a substandard vendor worth is?

Oversized packaged scheduled for delivery on 11/11, a Friday, according to the tracking information. I stayed home all day to receive the package as I didn't want it left on the street. Late in the day, the UPS tracking service said that UPS had tried to deliver it to me (calling my home a "business") at 3:48 PM, but that I was not "working" that Veteran's Day. Then the guy named Linwood at the Chula Vista UPS said that it was in fact never on a truck and had been wrongly classified as a business delivery. So, the "attempt to deliver" was entirely bogus, a wild lie intended to cover the first error of leaving the thing behind in storage. A lie complete with the detail of a delivery time and all.

Tire-Rama repaired a tire for a UPS vehicle on 7/20/11. We have a PO number and the driver's signature. I have mailed, and faxed copies of the invoice to two different locations. No one ever gets back to me, and they don't pay the $35. What would UPS do to us, if we didn't pay their bill for 4 months?

UPS was supposed to deliver a 125lbs package to me today. As usual, they will deliver before 7:00PM. The package was on truck for delivery at 4:00 this morning, 11/9/11. When I did not see the package by 6:00PM, I called UPS. They said the package was going to be delivered, perhaps later than the 7:00PM originally stated. 8:40PM, the automated voice system at UPS said the package was refused. At this point, I was absolutely livid. I finally got through to a UPS customer service person, who at first told me it could take up until 11:59 tonight. I mentioned their automated system's response and she checked and said the customer refused the shipment.

I give UPS one star because I was just tracking a package and apparently instead of delivering it to my house, the truck driver decides that my and my mothers work is easier to get to that he is going to leave my package there with somebody that is not me and not my home address which was on the package label. I'm pretty sure that is illegal and honestly I am a very, very mad customer right now.

I went into the store at 9322 3rd Ave, Brooklyn, NY 11209 to ship a birthday gift, a framed print, from Brooklyn, NY to Belle Mead, NJ. I wanted them to box and ship it. By the time, these idiots got through it cost me $40.00. The box was twice the size of the print and when I questioned it, she told me that she didn't have one to fit. Think she would have mentioned that before she packed it up? She added so many peanuts that the box now weighed 6 pounds. The framed print was only 8x16 and when she finished it the box was 26x20x12. I am outraged. She told me that it would arrive tomorrow. Hell, for $40 I could have carried it there myself.

We shipped our package internationally with UPS last week, and it got stuck at US Agriculture Department. UPS has for this case a customer service available 6 am - noon EST only! We are pacific time, so by 9 am they are gone and messages were not returned until the next day!

My UPS driver took 2 packages I gave to him with labels provided by Restoration Hardware. After reviewing my credit card statement and realizing I was never refunded for those 2 items, I contacted RH. They informed me that the labels I used (which were provided by them) were not prepaid and therefore did not have a tracking number attached. I was under the impression the bar code on the label was for UPS. My bad! Well, RH cannot help because there is no tracking number and UPS cannot help because there is no tracking number and I cannot help but feel duped by UPS.

UPS called me and said they had my package. But now, it had a hole in the bottom and nothing was inside it. It was a motorcycle engine! I would think they are hard to just misplace. If it fell, the janitor would see an engine when he swept up. He may say, "This ain’t normal dust on floor."

I give UPS one star only because the box arrived on time. Inside the box, however, was an antique portrait (circa 1850), with such damage to the frame that it is unrepairable. The UPS store picked the packaging materials, packed the painting, and shipped it to me in Boise. I shipped it to myself, when I was out of town.

Delivery notice stated that package would be delivered between 2 and 5. I came home early from work at noon and noticed that they left at 11 am that they tried to deliver. They need to deliver after 5 PM.

I ordered and paid for 2 pairs of sunglasses and a book light for low vision. The package was left under the doormat of the unit below me (which is empty). I now have paid for 2 pairs of sunglasses and a book light that has been stolen by who knows who. Why in the world would they leave a package under a door mat? Does this seem like a good practice to leave a package under a doormat in a public area?

Is there a minus scale to rate UPS? I had to put one star because my complaint wouldn't be accepted otherwise. UPS has rude employees, even at the corporate level. No one cares anymore about customer service. For the last 4 years, UPS has delivered my packages to neighbors, left them out in the open on property that isn't even my property. They have never left a note that they were at my residence. I have a security gate and they can't be bothered to use the manual gate and put my packages inside.

My name is Donna** and I'm livid at the service that UPS provides. The rudeness is disregarding tone of Barabara from customer service to the lack of information of the driver. I had a delivery which was supposed to be at my home on 10/26/11. Well, it did arrive according to schedule but the driver thought it would be easier and it would keep him on time schedule if he gives all packages for this building to the rental office. Residents have made countless complaints and the drivers disregard our request due to the mandatory time schedule that your company has them on.

I have recently made three separate online purchases from two different shoe retailers. UPS did not deliver to me until I’ve left for work (2nd shift.) I have contacted the company numerous times about earlier delivery. They left delivery attempt notices and then send package back. I get stuck with delivery change and no product. UPS makes you pay for privilege of requesting driver leave package at the door. They call this "UPS My Choice". This is dirty and unfair practice.

I have contacted UPS corporate offices several times after the driver failed to deliver packages in my apartment building, He was seen by the doorman on several occasions, riding up the elevator and back down without stepping off. He would then leave my packages at the desk, reporting that no one was home. I was, in fact, home each time but didn't receive packages until the next day or so because he did not even leave a package slip on my door. I would then have to drag heavy boxes, sometimes weighing 30 to 40 pounds each, up to my apartment when the driver could have easily brought them up on a dolly. Each time I called the offices to report this, the supervisor would assure me that they would address the problem with the driver.

On October 17, 2011 I mailed a computer tower to my friends in Tennessee through the UPS Store, 1945 Scottsville Road, Bowling Green - (270) 842-7299 package tracking number **, which was delivered on 10/18/2011 at 10:55 am damaged. The package was bubble wrapped and foamed and still received a small dent to the tower along with a crashed hard drive.

I am writing this complaint in regards to the unprofessional attitude of one of your UPS drivers, license number ** in Roosevelt, New York on 10/25/11. My brother, sister, and I were parked on Nassau Road. My brother was the driver. He started his car to pull off, and the driver of the UPS truck blocked him in. My brother blew his horn to alert the said driver that he was about to pull out of the parking area, and the driver cursed him repeatedly with words that were so filthy. It was horrible.

Your driver in truck number ** drives through this neighborhood way too fast and in an unsafe manner. It is an area for active seniors and we walk a lot. The streets are very narrow and there are no sidewalks. The posted speed is 25mph which he totally disregards. He always exceeds that limit. A couple of days ago, my wife and I were walking and came adjacent to a parked car, which barely leaves room for another vehicle to pass. This driver sped up to our location and didn't slow down at all. We both feared for our lives and literally had to jump out of the way. I am sending a copy of this complaint to the local police. I hope that you will corral this cowboy before someone gets hurt.

Can there be zero stars? I awaited delivery of an iPhone most of the day Friday but had to leave, during which time, delivery was attempted. A notice was left saying that the delivery would be re-attempted between 2:00 p.m. - 5:00 p.m. on Monday. I arranged my day to be home during that window. But I arrived home at 1:30 p.m. to find that UPS had already been there and was already gone.

I am very disappointed with UPS and UPS Store. I mailed my son's visa application using 2-day air and they "lost" it. The tracking information just said that it was ready for pick-up from UPS store. The store said that it was picked up. UPS said that they couldn't find it. No one seems to tell me what they did to find it. The whole process seems to be broken. I am very concerned about identity theft and misuse of personal information if that the package was stolen. It is going to cost me a lot of money to replace the original documents and a lot of time lost for getting the visa, which is needed for travel soon. UPS said that they are not going to cover the full replacement costs (just the standard amount, which I am yet to see anyway).

I will rate UPS with 0 star. I paid $80 for express delivery to the Philippines. The package didn't arrive on the day expected. My fiancee called UPS Manila customer service several times and was just given a runaround. It seemed like every time she calls, nobody really cares to assist her in resolving the issue. Tomorrow, I am going back to the UPS store in Panama City and ask for a refund. I will never use UPS again, and I will spread the news to my family and friends.

I have had ongoing issues with packages being delivered to my home via UPS. Conveniently enough, they're the only ones we 'don't hear' at the door. We heard everyone else from FedEx to Takeout, but never UPS. This incident was the last straw, when I came home tonight and found a notice that they attempted a second delivery, mind you, there was no notice of the first attempt, not to mention that my mother-in-law was home all day, no one came to my door.

On July 19, 2011, I was due to receive a package that was coming via UPS, well, I never got the package. When I tracked my package, I saw that it had been signed for, but no one was at my residence to receive my package. When I finally spoke to someone from the UPS location at 138th Street & Canal Place (Bronx, NY), I was told by someone named Lonny that a individual with my same last name and address came up to him while on his route and asked for my package. And Lonny said to me to just call the company to send me a new one. But when I went online to to see the signature for the package, the person's name was spelled totally different.

I shipped a Windsor chair owned by country music star Dottie West. The chair was packed in a heavy cardboard box. The sides are reinforced with styrofoam panels. The chair was wrapped in bubble wrap and the box was filled with peanuts. The chair arrived broken in pieces. It was insured for $300. A claim was sent to UPS through local store. UPS denied the claim, saying the item was not packaged properly. The damage to the solid wood chair was so extensive that it must have gone under severe mishandling at some point during shipping. I will keep pursuing this. But someone needs to file a class-action lawsuit against this company. I will never use UPS again.

I sent a plastic pool table light through UPS, and it was damaged. I paid $108.50 for shipping & handling. I also went to the UPS store in North Bend Oregon to purchase box and shipping supplies. And I received advice on how to ship this item. Once, I was contacted by the eBay customer that the item was damaged. We then placed a claim with UPS. It took about 3-4 weeks to get the claim denial. The reason for denial was improper packaging.

My package was set to be delivered on 9/29/2011. When the driver attempted delivery, I was not home and my roommate refused to sign since it was not his name. They left an InfoNote, which was not handed to me by my roommate until about seven hours after the attempt because I had not been home. On the slip, it only stated that there had been a delivery attempt. Nowhere did it specify that it was being returned to sender. I checked the online information which specified that it was being returned, and then called the customer service line.

Our company issued a pickup slip for an item (not insured) in NYC to be delivered to our then Long Island location. It was approximately 70 miles away. The medical device was scanned at Farmingville, NY, approximately 55 miles from NYC, and never left that location. What is going on with UPS? Even if we insure an item, they still come up with all sorts of excuses not to pay the claim--either we didn't pack it right, we packed it too good or it had to be damaged before we shipped the item. You can't win. I am switching to FedEx and I am hoping that they do a better job!

They provided incorrect delivery information and then changed the status of delivery from one day to the next. The package was in their possession, but no attempt was made to get the package out onto the truck for delivery. I contacted UPS to file a complaint as I have before. Nothing's changed with this company, poor service provided to consumers with no means of correcting problems with their system.

I shipped an autographed poster signed by Greg Lemond that was framed. I double bubble-wrapped it, taped it. It is in a cardboard box, added cardboard to the corners and taped even more.

UPS delivered at 8:30 PM while I was home. They did not ring the doorbell or knock on the door. They left a damaged package on the front doorstep that weighed ninety pounds. The box was severely damaged, and the package cost over $400.

If I could rate UPS zero stars, I would but one is the lowest rate I can give. The failure of UPS to deliver my packages, over the last 2 years, has resulted in countless complaints to UPS (including their supervisors), and the driver still does not deliver my packages. I do not have this problem with FedEx. 98% of the time, when I receive a package from UPS, I do not even receive an info notice, let alone the package. Countless times, I have been home and waiting for a package, only to see that when I track it, delivery was "attempted," when in actuality, it was not. No UPS delivery driver shows up, no notice is left.

I recently shipped a Crafters Maple Flathead banjo through the Staples shipping center via UPS and paid for extra insurance to cover the sale price. I used the same packing in which I had received another banjo (Taylor Guitars shipping box) and packed it in the same way. The buyer reported that the box had broken open during shipping, been re-taped, and there was damage to the resonator. He took it to local UPS office where they determined that it had been packed properly and had been dropped or that another package had been dropped on it during shipment. They told him it would be repaired to his satisfaction or replaced.

I purchased three train tickets and money order to send to a family member on 7/15/11 from Amtrak. I went to a UPS shipping center and paid for the package to be there (md) on Monday - 2nd day air. The package never arrived. I called UPS several times and asked why it stated on the truck for delivery. At that time, a representative said that they scan drums and don't actually always touch the package physically. These tickets were for a specific date and now, I'm being told to wait 8 days for a trace, yet the money I paid for the tickets, money order and shipping all are gone and the only thing they are talking about refunding is $19.95 cost of shipping. I want either my package back to me (shipper) or the refund total expense. I keep getting the run around and then they have the nerve to be rude in speaking with me. You can't contact the Landover or Laurel MD UPS facility; you can only go through the 800 number, which sends a message to the center who does not reply in a timely matter.

I was expecting a delivery on 9-20-11 from UPS. I waited at home all day and continuously tracked my package. At about 6:50 pm, the UPS truck pulls up. I waited for him to come up the stairs (3rd floor). About a minute later, I hear the truck pull off. I immediately called UPS customer service. The first customer service representative said that there could be another truck. On the second call, which was three minutes later, the customer representative said that they were close.

On Monday of September 19, the UPS driver on Rosewood Street, stopped on our yard. When he left the yard, he left with such power that he created a gulley and ruts in the lawn. We would appreciate your repairing our yard back to its original condition. Please, repair our yard as soon as possible.

I called UPS on Wednesday, Sept. 14th, 2011 and asked them what time a package of extremely important documents needed to be picked up from my office on Vancouver Island in order to be in Vancouver by Friday, Sept. 16th before noon. They guaranteed that if they picked it up on Thursday before 3PM, it would be there the following morning. The package did not arrive until Monday, Sept. 19th at 8:30PM.

I am being back charged for a freight after a UPS driver alleges that the store was closed when he attempted to make a delivery. I was not aware that he was going to make a delivery on any particular time or day; he did not call, leave a note, nothing. There is 4,000 sq. ft. of business space between my front door and my back door. He had to make a second attempt to deliver later that day and screamed at me. He told me that he was only going to put the delivery on the dock and that was it. A month later, I received a bill for $87.00 for having to make a second attempt to deliver. UPS is threatening to put the bill into collections if I do not pay. I can't believe this. I didn't even hire them to deliver; it was set up by a third party.

My rating is based on the validity of the packing services that each company provides. This is a general complaint against both UPS stores and Federal Express stores. Both offer packing services that guarantee against any loss or damage for a fee, of course. The catch is that it is arbitrary as to what they consider to be proper packaging. Where a small box, bubble wrap, popcorn, and paper might be sufficient to ship an item with, they may want to stick it in yet another box, with bubble wrap, popcorn, and paper. This will inflate not only the cost of the packaging, but the cost of the shipping. If one protests, they will state that they will not guarantee the item if it is not packed the way that they determine is appropriate. And that folks, is how they get you. One UPS store clerk told me that one of the ways that they determine the cost of packing is by how fragile an item is. I commented that that is absurd, because a fragile item is fragile, period. For example, an internal part of a very sturdy camera body can be damaged just as easily as a porcelain sculpture when mishandled.

UPS is the worst company that I have ever seen in my life and dealt with. I'm a T-Mobile employee and we don't have an agreement that indicates that when we send a package to customers, we need their signature. However, when I called UPS this morning regarding drivers not delivering my package that should be received 2 days ago, what they did is file a complaint and have someone call me. I would like to add that this did not only happen one time. Things have been going on with this individual driver. Someone did call me with the name Kerri from UPS Edison, NJ office this morning and she said "that's how we roll here at UPS Edison and I can't do anything about it".

I had 2 packages. The first one was a TRD Supercharger Fit Kit and it arrived in a timely manner but it appears it was opened and the other one was a 5.7L TRD Supercharger, which has not arrived and both packages were sent by the same shipper at the same time, on 09/12/2011. Both packages arrived in San Antonio from Arizona at the same time 09/14/2011, but I only received one package, the one that was opened. I tracked both packages online and the one that I have not received is just listed, as being in San Antonio, so I tried calling and all they say is its in route. This delay is going to cause me to reschedule the installation, assuming that I have all the parts from the opened box and the 2nd box at all.

I took a box into the store to ship to London. The item I was shipping was to be displayed in a booth at a trade show . So it should have been marked as a temporary import for the temporary use in a show to be returned to me in a week. The paperwork was done wrong because when the item was to be delivered in London, the person that was to accept the box was asked to pay over $1,000 to cover the taxes that customs had imposed on it. Because of the paperwork being filled out wrong, my box was now stuck in London and would not be released without payment. I tried talking to UPS directly but they told me that the UPS stores are independently owned and I had to deal directly with them. I called the store, asked for a manager, explained the situation and he told me that I was not telling the truth and that I had said to the counter person that my box was a sample to be given away in London. I never ever said that.

The package wasn't delivered, as the door tag indicated. This is not the first time. I missed the first delivery, and the door tag said that they will deliver it again, on the coming Tuesday after 5:00pm. I asked for an early leave from my work, to wait for the package until 10:00pm, but nothing came.

The UPS representative in Aiken, SC on 9/13/2011 called at 11:43AM. She was in such a rush that she did not give me a chance to explain the issue I had. She said, I quote "I'm out of here". She called me at that time and wanted to rush off the phone. I ate lunch at 12:00 also.

I shipped a few packages over the Christmas season last year which consisted of a projection television, two sub-woofers, and a set of wheels--all of which came back damaged from shipping. The sales were through eBay so I had to come out of pocket to refund my customers. It took me months to work and make extra money to repay them. But I did! They were supposed to be sending me a settlement over the projection television but they claim that I owe them $136 over fees. I need to pay them before I can get my money.

UPS shipment was supposed to give me three notices prior to returning to shipper. I only received one notice. And by the time I got it, the package was already returned to sender.

I'm not going to bore anyone with the details, but suffice to say that UPS (UK) are the biggest bunch of incompetent, amateur, second rate cowboys that it has been my misfortune ever to have contacted them! They couldn't deliver a hard-boiled egg, never mind a parcel! If they could find it that is! If they were able to find it, they would probably break it anyway!

I ordered a book that was very important for me to receive. I even paid extra for the next day delivery. I was home waiting for the driver and my book to be delivered. I was checking the status online and it said it was en route. At 7:30, I checked online once again and the status was updated to "customer missed first attempt". I called customer service and they said that I wasn't home and the package was not left because of it not being a safety environment. I said that the driver never passed and they claimed he did. There was not even an invoice note left to prove he was here. I asked to pick my package up at a store location and they said it was past the time I was able to do that. Now, I have to wait until Monday because apparently, UPS does not work on the weekends. I'm very disappointed. They did not even offered to accommodate me or give me a refund.

I shipped an overload kit consisting of 2 springs and a box of U-bolts only the U-bolts arrived. This is an item that was shipped on a regular basis; wrapped in a cardboard then taped, then shrink wrapped, then taped again. It's almost impossible to get apart without a knife. This package weighs over 100lbs so you can't just threw it around.

I have been elected by the neighbors to ask the driver in our area to slow down. Our home delivery provider drives way too fast and whips around the curves and corners. I don't know who it is but I have heard from two separate neighbors now. One neighbor was going to back out and the UPS truck came racing down the street, and if she had physically moved the car, she would have been hit hard. Another neighbor said, "He is going to hit someone one of these days because he drives too fast!" I deal with Fed Ex and UPS daily here at work and both of the drivers are fabulous. I am kindly and gently providing this information to UPS so that the driver can be reminded. One neighbor said that we should call the police, but I thought I would try a friendly reminder first. There are children in the neighborhood and there are many blind spots. Trust me, I know where they are. Driving slower will keep everyone happy, including the driver whom I am sure wouldn't want to cause any accidents. He is probably a great person. Thank you.

On February 4, 2011, I accurately weighed, measured and packed a piece of artwork I had sold. UPS gave me an amount of $73.46 and picked it up. My check cleared on February 6. Two weeks later, my client called to say it had just arrived, and it was seriously damaged. It was insured for $800. So, I told her to call UPS for a pickup, and I called to request a claim report. The next day, I received a call from my neighbor (whom I had never met) saying his UPS account had been charged $130 plus for my package, and his account was closed.

On 09-06-11, I walked into the UPS store to drop off a Zappos return. I asked the clerk if I may drop this off, he responded to me with a horrible attitude, said no, that I would need to wait as there are other people waiting and you must show ID.

UPS could not deliver my parcel, saying that a correct street name is needed for delivery. UPS is attempting to obtain this information. When I rang customer services, I gave them my full address which they had, but the driver could not find the house. We live 5 minutes from the depot. They told me that they do not fit GPS into their vans. What? A delivery firm? This is unbelievable.

On 08/24/2011, we sent a large package to Post Falls, Idaho from Riverside, CA. It was Thursday so she said it had to be delivered on Monday the 29th. We paid $16.81 for ground residential. It was a special gift for our friends. It has not been received as of this date, September 4th. I tracked the package and it shows it arrived in Spokane on 08/26/2011 at 10:40PM.

UPS had to deliver a package but the package has still not been delivered after correcting an incorrect address.

I was scheduled to get a package on Thursday of last week. On that day, I arrived home to find the UPS truck blocking my entire driveway. I waited several minutes for the driver to get out of the truck and deliver my package. This never happened. So, I blew my horn and the truck finally started and moved out of my driveway. I pulled into my driveway and got out waiting for my package. The truck just sat there for several more minutes and then left never delivering my package. I filed a complaint with UPS customer service which turned out to be useless. The truck did the same thing on Friday. I still got no package. I filed a second complaint which was useless again.

On August 18th, UPS delivered a stock certificate sent to me by TD Ameritrade to the wrong address. The tracking number they had turned out to be for a different parcel. They have no idea of what happened to my negotiable security. They said it is my problem and are not cooperating.

For my sister's sweet 16th birthday on 6/25/11, I shipped a box through UPS to Virginia from Florida. The box contained gifts, a card, and a $50 bill taped to a cute picture frame. I wrote on the outside of the box "Happy Birthday" and "Sweet 16" decorate the box. I took the rectangular box to my local UPS store already taped on all seams. All the flaps were sealed shut and flat and met at the seams. We did the paperwork and my package was on its way. It was in good condition when it left my hands.

I ordered my school books from Chegg and put my main address as my PO Box, but had my house address on the order as well. Normally, UPS ships it to my house regardless of what address I put on there, so I didn't think it would be a problem. My books arrived at the UPS store on Aug 10. I received a letter on the 17th (I picked my mail up at 9 p.m.) telling me that my books would be sent by the 17th if I didn't pick them up by then. I called the store the 18th (at 9 a.m.) to see if my books had already been sent. The man I talked to said yes they had. I then asked why they had not notified me in a timely manner. He told me that it wasn't his fault, so he didn't know. He was rude and very unhelpful.