United Parcel Service - UPS Reviews

During the last several months, we experienced very bad service with UPS. Within three to four months, two packages got lost and one package got delayed. For one lost package, the computer system indicates that the package is non-moving from the original UPS Center. We have been dealing with them to try to get this resolved but this package cost us over 10,000 USD. However, their explanation was because the label fell off from the packaging that’s why the package can’t be traced. We used UPS provided stick label; how can this be lost?

I received a package that I did not order by UPS and called UPS customer service for a pickup to return the item to the shipping as I did not open it and wanted to refuse it. I called Thursday, November 1, 2012 and was assured the package would be picked up that day. Well it was not. I called back today, November 2, 2012 and was assured it was in the system and would be picked up today. Well it is 8pm here now and it is still not picked up. I cannot take it to any local UPS stores as they say they do not take items to return to the shipper even though the package was never opened and all I want to do is give it back to UPS so they can take it back to the shipper. This is Friday, so UPS does not run again till Monday. I am very unhappy with UPS and want to be able to find a phone number to contact a supervisor or anyone that can do something about this.

My daughter is a performer with a BFA in Musical Theater. She moved to NYC in Sept. '11 to pursue a career in singing/songwriting. She couldn't take her keyboard with her on the plane when she moved. I shipped it to her via UPS in May '12. The keyboard, which she had worked to purchase, was in perfect condition. She had gotten a hard keyboard transportation case for shipping. My son took the keyboard to a UPS store for shipping. No one at the store told him it was not packaged sufficiently for shipping. He insured it for $2000. Needless to say, my daughter was ecstatic when it arrived. However, when she opened the case, she found the keyboard dented with broken keys and things rattling around inside. She filed a claim with UPS, who told her it was impossible for UPS to have done the damage; and they refused to pay the claim and insinuated she was trying to scam the company. Obviously, it made me livid when she called me crying several times to tell me the details of the saga.

UPS is defrauding the public with misleading information. I shipped an antique and the drop off store told me it was covered for $100. The item was worth over $250 so they said I could buy more "insurance" and I did. The package arrived broken and UPS refuses to pay the coverage I bought, because they said I didn't pack it according to their specifications. Also, that they do not offer insurance but declared value. I said I "declared" the value at $200 and they needed to pay me. I have pictures of how it was packed correctly. Their "inspector" denied the claim. I asked where their packing instructions were posted and they said they are only online! I have now reported them to the Attorney Generals' Office for committing fraud against the general public. In order to go to court, we need more experiences like this to present to the judge. Please email me at **.

First time I sent with UPS and what? - lost parcel. Surprise. If I knew all those reviews before, I would never send parcel with UPS, and I will not send again, never ever. I think that they just stole my parcel, because it went to the warehouse in Tamworth, GB on 24 September, 2012, 10:08 pm arrival scan and never came out from that warehouse. Maybe they have there a black hole where parcels get lost. You know their explanation that maybe the label came off is weird - how many parcels without labels do they have? I described how my parcel have looked like and still they didn't find it - it's unbelievable. Don't send with UPS ever.

Shipping a plasma TV from Massachusetts to Arizona. Local UPS Store in Hyannis said, "No problem." Brought the TV, in original Double wall corrugated box with all original packing materials. The Manager, Gianna, assured me she knew what she was doing. She would pack with peanuts, re-tape, etc. Got a declared value of $1500.00 and left the package in her hands. I received package in Phoenix, AZ seven days later (09-10-2012). Package had been damaged (appeared to have been turned upside down resulting in TV falling out and crushing the stryrofoam packing and top of the TV). No extra packing or taping had been done. The box was how I left it with the UPS Store.

Avoid UPS at all cost. I am retired and stay home. They claim to have left packages at my door, two delivery days in a row. Since the first package was not there, I left a big sign on my door to "deliver to office only" for the other (I was home watching for them). The merchants contacted UPS. This machine-like mouth from UPS called on two separate occasions for each claim. She claimed they were delivered and had the audacity to tell me, "They don't read signs ma’am."

We got physically threatened by a UPS driver in San Francisco mall twice. I am working with UPS, FedEx and DHL for the past 6 years, and I never had to face such a relentless employee who is rude and aggressive. Last week, the UPS driver at Westfield mall in San Francisco parked his cart too close to our store in order to take a personal phone call. He was shouting and screaming on the phone, next to customers. And when my employee politely asked him to move his cart aside, he started shouting at him and physically threatened him. When a mall management representative came, the UPS employee said to him (the mall representative) "I can punch him (my employee) in front of you, and none of you can do anything!"

Due to the poor economy, I was forced to liquidate some of my goods and valuables to make ends meet and feed my family and as such, I sold some of my unused Scuba equipment on eBay. One such piece of scuba equipment I sold was a $600 Dry suit, weighing approx. 20 lbs and packaged and shipped by UPS (The UPS Store) to the eBay buyer in California. The shipping cost was nearly $80.00. I was tracing the UPS shipment online, until it reached California and did not move for 2 days.

I ordered an expensive unique one of a kind Halloween costume off eBay. It was shipped via UPS. The online tracking showed delivery was on track until it reached California. For some reason, it sat at El Cerrrito dock for a couple of days. Okay, fine. Then it reached San Ramon. Tracking said it couldn't find the apartment number and returned to San Ramon. I live in a house. Then it said correct address found and it was delivered and signed by a man? Nobody was here at that time and there was no package. I got the runaround with their computer recording saying the tracking number was wrong. The eBay seller will get a bad review just for using UPS. I will never buy anything from eBay unless they use FedEx or the Post Office from now on.

My customer sent a shipment on Thursday 10/18/2012, within next day delivery. Somehow, with UPS’ mistake, they weren’t able to deliver my shipment by Friday. Therefore, I had to wait until Saturday morning to pick up my shipment. When I went to this pick up location (3930 Pleasantdale Rd. Doraville, GA 30340), there were two employees at the counter. There were no apologies at all and they gave me all excuses why they couldn't release my shipment for about an hour. Finally, their supervisor showed up to help me out. The point is, those two employees were very rude with service. One example of their excuses was that the driver took a truck key and its lock. But their supervisor got a shipment later. (I never heard this kind of excuse before. And this is just one of them).

I was at a residential town homes parking area and was just pulling out when a UPS truck pulled in and parked immediately behind me. I bumped the truck but fortunately, there were no damages. I asked the driver why he would park directly behind me, without allowing me any clearance to get out. He replied by asking me where he was supposed to park. In addition, he parked next to a curb marked red and with a fire hydrant. Not only that, he became very confrontational and threatening, and claimed it was all my fault. Not only do they have terrible service, they are also exceptionally hurried and feel they can park anywhere they want. I've had several packages stolen when they leave stuff at my door, even after I've told them (with a huge sign on the door) not to leave it there and that I'd pick it up at the UPS facility. They need to teach their drivers some common sense and cordiality.

My expected delivery was from USA and the given track number was unrecognized by the UK Branch. My delivery finally arrived on the 4th day after the initial 'shipment progress report' and meanwhile, I was sequestered indoors receiving 2 other so called 'updated time-delivery'. Trying to submit a complaint to the lawfully required 'complaints procedure', I received answers only from the Email Customer Relations with evasive answers, equivalent to plain refusals. Apart from being traumatized by the long hours of waiting to know what happened to my expensive item now, courtesy of USP, I am being bombarded by their clients with offers of drugs.

We are food vendors. We ordered a special smoothie mix for a weekend event. The shipper was in Seattle and we're in the Palm Springs area. The shipment included one box of non-perishable and one box of perishable product. Both were sent on Monday and arrived in Los Angeles on Thursday. The non-perishable product was delivered on Friday. The perishable product was not delivered. We talked with the local UPS agents. They said sorry, it will most likely show up on Monday. I said you might as return it to the shipper since it's perishable and my event will be over. Poor delivery cost me $192.00.

I sent 3 packages to Brooklyn, New York 11232 from North Augusta, SC on Wednesday, 10/3/12 by UPS. Delivery date was Friday, 10/5/12. Two was delivered on Friday about 2:15. My grandson was home all day! Package 3 was not delivered, and they claimed they tried two times and nobody was home. That's a lie. It cost me $74.99 to send these packages to my grandson. Awful. They could not do this right.

The package was dumped on the front landing in the rain. There was no knock on the door to let me know the package was there. I was home with lights on. It did not even take an extra second to place the package between the outer storm door and the inner door. The package was left in the rain in plain sight of anyone walking by who could steal. I'm extremely upset about the driver's lack of interest about whether I get my package or not. Obviously, they're only interested in getting out of there as fast as possible. I will never use UPS again if at all possible.

I had a TV shipped to California by UPS. I purchased insurance for the plasma TV in the amount of $1,500, which was the actual cost. When delivered, the driver admitted the TV was laid flat, which I observed myself since I accepted the delivery. There were stickers all over the box not to lay flat and that the box was fragile. The box was damaged and upon opening the boxes, I found the TV to be totally shattered. It was clear upon inspecting the TV that there was an impact point on the screen. I filed a claim, including many pictures of the damage with my shipper, who in turn submitted a claim to UPS. The shipment was packaged as directed by UPS, which was reported more than once. The TV was even inspected by UPS.

I was expecting a package from Seattle, Washington to be delivered to Southern California. Using the tracking number, I discovered the package was sent to Illinois and then to Kentucky. From Kentucky, it was sent to Oakland, CA and was making its way south. I contacted UPS and provided the mileage from each destination to the other and wondered why they would send a package from the West Coast to nearly the East Coast and then back to the West Coast. Why not ship it directly from Washington to California?

On or about 8/24/12, I placed an order with the famed Allen Brothers of Chicago for almost $300 worth of steaks (a perishable product) to be delivered to the residence of my cousin, John's home in Alta, Wyoming whose address is: **Table Rock South Road, Alta, Wyoming 83414. My cousin has maintained a second home at this address, in this town of approximately 120 homes (300+/- residents) for almost seven years. The order taker at Allen Brothers did read back the address to me on 08/24, and it was confirmed but I probably did not listen to the address confirmation as closely as I should have, since looking back at their confirmation email, the delivery address was incorrectly taken down as: ** Table Rock Road E., Alta, Wyoming 83414 The steaks were to be delivered on Friday, August 31st, 2012.

We recently flew to USA from UK. We had lots of luggage to carry from UK and thought of taking courier service. Our previous experience with courier services was at least up to satisfactory level; but this time we are extremely unhappy about the service which was provided to us. The consigned was booked by SkyNet in UK and they used UPS to deliver it to us in USA. The consignment had 9 bags in total and 3 bags were completely shattered by the time they were delivered to us. We contacted SkyNet who confirmed that they have not opened the bags and haven't removed any of the items. We have been asked to lodge formal complaint with you and the same has been done by SkyNet as well. The UPS tracking number is **.

On September 10, 2012, I had a delivery attempt memo from UPS on my building lobby door marked "final attempt." Prior to the delivery, I ordered a product from HSN. So now I started to track this package. I learned that the UPS driver made three attempts and the package is now being shipped back to the sender (HSN). Now the facts - if UPS delivered this package two times before, why didn't they leave an attempt memo on the same lobby door? Because they made no prior two attempts! If UPS made the first attempt and left the memo, I would have scheduled a pickup or change address (opportunity was there). Why am I so dissatisfied with UPS? I was home on two of the attempts, 9/7/12 and 9/10/12. The UPS driver didn't ring the doorbell. OK, you ask why? Because I live in a walk-up top floor. Yes, #5. It's starting to make a lot of sense now.

The driver forgot to pick up a package on Friday night. I called on Saturday when I saw it's still here. I got a call center that sounded like it was in Mexico. I called 3 times and got the same group of people all 3 times. They were rude and told me they couldn't do anything. This was a time-sensitive package. I am going to have to ship it out overnight, at my cost, on Monday. They told me they were not responsible for the driver forgetting the package. I feel sorry for the workers, but the company is horrible now. Sounds like they outsource customer service and that's part of the problem. I always use FedEx, but my company uses UPS. I will never use them on my own.

I sold a brand new $1,100 RV/Marine refrigerator on eBay and shipped it via UPS from Virginia to the customer in NJ. The box was obviously dropped by UPS in shipment because when it arrived to the customer, it was seriously dented and damaged. He didn't want to buy it anymore. I thought okay, well at least I insured it for $1,000 and I'm sure UPS being the reputable company that they are, they will pay the insurance claim. Wrong! UPS' answer to me was basically, "Sorry pal the fridge wasn't properly packaged so too bad." In actuality, the refrigerator was brand new in the original factory shipped packaging and no one at the UPS store ever mentioned anything about insufficient packaging. So now, I am getting the runaround big time. I can't talk to anyone at UPS directly because they keep telling me I have to deal with the store. However, that's also useless because there isn't anything the store can do for me. I think it's all an intentional strategy designed to wear down the customer in hopes that he or she will just go away. I'm not done yet and I'm not going away until I get my just compensation.

I received an email that driver attempted delivery. I was home all day but apparently he didn't want to go down my driveway because he thought he would get tree damage. I am okay with this and am willing to walk to the end of driveway. However, when I attempted to reschedule delivery, I was told that I had to meet the driver at a business across the street from my house because his schedule was too tight to drop the package at the end of my driveway. This is absolutely ridiculous. I will try very hard not to ever deal with UPS again.

I just recently had some documents sent back to me that my mortgage company wanted the notary seal within their margins. The clerk at the store refused to do it the way they requested. He said he had been a notary for 25 years and they were nitpicking. Not only did he do it again the wrong way, he said he would not correct it.

I shipped antique dishes and an antique clock via UPS using Staples as the shipping point. The box arrived severely damaged. Someone at UPS taped the box back together. Several of the dishes were shattered and the internal workings of the clock were damaged. I filed a claim on 7/11/2012. Today is 9/4/2012 and Staples is still dragging their feet on getting this claim approved. I have sent documentation to Staples direct and then had to send the same documentation to UPS because UPS said they never received it from Staples. I intend to take both Staples and UPS to small claims court and let a judge decide if I packed the box wrong and who is responsible. Both UPS and Staples have lost my business due to their poor customer service and for what I believe is a scam by Staples.

UPS now seems to have a new policy. In the past couple of months, packages that have been damaged all seem to be the fault of the packaging. We have been told that the contents are missing and the original package was insufficient and was discarded. We get none of the product back that was in the box and have no pictures or proof of the damage or insufficient packaging. The claims are all initially refused. I am wondering if this total loss of product and packaging and no proof of damages are happening to others. We ship from about 10 to 110 packages a day and have used their services for 30+ years. This response and policy seems new, and in my opinion, is tantamount to theft. Typically, we are reimbursed for some or all of the damages but not without having to follow through with a complaint.

I shipped an antique piece of my mother's china that I sold on eBay via UPS. It was bubble-wrapped 3 times and then I used shipping paper and a shipping blanket. The piece was shattered (not just broken) upon arrival which only could have happened from dropping the box from a high place (like the back up a UPS truck). The box was marked this “side up and fragile” all over the box. I paid for the declared value for what I sold it for ($3,000). UPS denied the claim and said it was not packed exactly to their specifications, which I was never even told about at the UPS store I shipped it from and they denied the claim. Do not ever use UPS: they are crooks.

In hindsight, I should have asked about the shipping process and how things need to be packed; but I was trusting that the people at the UPS Store would be helpful and that insuring the package would be enough to ensure its safety. I was very wrong. I learned from my mistakes.

We have had two bicycles shipped through UPS that were severely damaged. The first one was shipped in a box made for an oak tabletop, and UPS insisted that we hadn't used an adequate box. The second one was shipped in a box made for bicycles that we got from a local bike shop. They still insisted that we hadn't used adequate shipping materials. Then, we shipped a box of glass mason jars. We also used the US Post Office to ship a box of glass mason jars to someone else. UPS completely destroyed the jars, and will not accept any responsibility. With the Post Office, not one jar was broken. From now on, we will pay the extra $20 to ship through the Post Office!

I shipped a pkg. to London, England for my wife. It was a gold bracelet sold for $4,500 (valued at $5,770). It turned out that the purchaser was a con-artist and we immediately called UPS. UPS advised me to go to the store since they shipped the item and place a stop delivery. We did and the delivery was not made on the scheduled delivery date. When we were told the stop delivery was done by UPS (we received an email from the con-artist upset about the stop delivery as well) and I was told that in order to get the pkg. back, I needed to pay for the return. I went ahead and paid for the return.

I wasn't home on August 16, 2012 and received the yellow and brown sticker that UPS was there to drop off my package. It said the driver would be at my location on August 17, 2012 between 2:00PM-5:00PM. I went home early by 11:30AM to make sure I'll get the package. Well by 3:26PM, I went on the UPS website to track my package. It said the UPS driver was there and no one answered the door? No one ever knocked, also no sticker? I'm still waiting for my package.

I was waiting on a package with the tracking # **. I saw that UPS website says the package was delivered and it was definitely not delivered. I am a stay-at-home mom and I am home all day. I did not sign for any package. UPS sent me a copy of the signature that was given. It is not my signature. It is not even my name. The UPS driver should have noticed that the name given was not the name that was on the package! I want to file a formal complaint against the driver immediately. Now, I am told that I have to wait up to 8 days for an "investigation" to be completed. My son's party is Saturday and I am without his party supplies because the driver did not do his job correctly.

I was employed at UPS and they do not have much regard for their employee's safety. The particular hub I was working at was poorly ventilated and there was constant exposure to diesel exhaust from the trucks/package cars. In addition, the hub was poorly maintained, there were high levels of package and miscellaneous dust circulating in the air. Over time of being exposed to these contaminants, I started to develop respiratory distress and have since been struggling with a respiratory problem. Even though I have left the company, I continue to experience these symptoms and the medical expenses I have occurred have been quite substantial. As a company that is highly profitable and does provide rewarding jobs to its drivers, the employees inside the UPS hubs are poorly paid, overworked and exposed to unsafe work conditions. Please consider this next time you use UPS to ship a package.

I ordered a 100-pound piece of workout equipment from Amazon and UPS essentially lost it (hard to believe, I know). The real problem is that their tracking service let me track the package all the way up to a facility 20 miles from house. It was due to be delivered on 8/7 and had yet to arrive by 8/10. After complaining to numerous people at UPS, I finally found out that the scanning for tracking has two types: physical and logical. Physical scanning is when someone actually handles your package, while logical scanning is when the UPS computer determines where it should be and calls that an arrival or departure scan - even though no one actually sees the package or confirms it has arrived where it supposed to be or left the initial location.

Driver delivered order to Desert Skies Resort office and left. He turned the truck around to leave and threw out a bunch of orange peels. I live here and it is a nice clean court and everyone keeps their property well maintained. The court is very good in keeping the trees and flowers in good condition and the trash that blows in to the court picked up. The delivery was around 12:45 on Aug. 7.

I shipped a package - it came to the person but it was broken. So, I requested them to issue me a refund. When I shipped items, I was told they were automatically insured for $100. I guess not. I won't be using UPS again!

We packed the stained glass window with hard styrofoam and soft foam in a custom made plywood box. It was shipped exactly as we have many times over the past 30 years. When we took it to the UPS Store, it was labeled to the hilt with “Fragile, this side up.” Every side, top, back, front and bottom were labeled. I insured it for $1000 and when the claim for the broken pieces was put to claims, it was denied the request of $800 for insufficient packing. This box was screwed closed and the packing was thick. We paid almost $100 for insurance alone. I'm very disappointed! I will not use UPS again.

On July 18, 2012, I went to UPS shipping service. I paid $583.05 to ship 12 boxes to Reading, PA to Maria **. She sent by email 2 copies from UPS info notice dated on 7/26 and 7/27/12 that they had the intention to drop off the 12 boxes at ** Reading, PA but nobody was home therefore Maria went to pick them up at UPS office. But they informed her that they had shipped those boxes (12) back to California. I went to UPS located in San Marcos, CA to make a complaint regarding the big mistake that they did by returning the 12 boxes so soon to California. They are claiming that they did go to the Reading, PA home four times to drop off those boxes. They never did drop off the above boxes nor notified Maria ** (receiver) four times.

I have been waiting for a package since Wednesday. Then, I received an email saying that the address was incorrect so I contacted UPS directly. I was told that someone was going to contact me within an hour; no one did. I contacted them again on Thursday and someone did give me a call. I told them my address was correct and it was not an apartment because they said that the driver needed the apartment number. I even described the house to the lady and I was told that I was going to receive my package on Thursday - but there was nothing. Today, I received another email saying that the driver needed the apartment number. I, for the fifth or sixth time, said that it was not an apartment, it is a house. So they scheduled my package to arrive on Monday. I then decided to call and told the lady that I was just going to pick up my package myself because obviously, the driver is very incompetent - he couldn't find my address. What makes them think that he is going to find it on Monday?

The order for women's clothing was placed with LaRedoute.com on 5/17/12. I received notification that it was shipped on 5/18, but the tracking number didn't work. About two weeks went by and I then contacted customer service to get the tracking number and saw that it had been sitting in Philadelphia for a week. I then called UPS International and the person with whom I spoke was only able to report that they were missing tariff information. Following the call, the tracking information suddenly showed it had moved to a UPS warehouse in KY. UPS said that it was being held because the tariff information was incorrect.

I received a notification from UPS informing me that I could sign up for a "My Choice" service which would allow me to release the package online so I would not have to be there to sign for it and I could avoid those endless stickers on my front door. I thought "great" and this is what I need since I work full-time. Well, apparently UPS cooked up this convenient online service but didn't get their delivery employees on board with it. Despite the fact that I had released the package online, the UPS driver still insisted that I be there in person to sign for the item with no explanation as to why they would not release it as I had requested. I had to miss a full day of work to wait for UPS to deliver a package (later than the time frame given in the sticker) containing a custom greeting card that had sentimental value, but was worth less than $10 and likely less than the cost of UPS shipping.

I ordered items for a graduation celebration to be held on a particular date. I paid an extra $32.37 for Rush 3 Business Day Shipping. I had a supposed guaranteed delivery for 6/28/12. I tracked it, and it said a correct street number is needed for delivery (12:52pm). I looked again, and it said UPS is attempting to obtain the correct street number. Then it said the address has been corrected and delivery was rescheduled for 6/29/12 (7:38pm). At the end of the day on 6/29/12, there's still no delivery.

The UPS store was supposed to double box my package. They just did 1 box and wedged half inch foam for packing material. It broke. I shipped a bunch of things that day, all except for this package arrived 7 days earlier for whatever reason. The claims process was a huge pain. The store manager is extremely uncommunicative, it's been 2 months and I still haven't gotten my check, but they told me it's on the way. During the first month, they told me they lost the paperwork and had to start the claims process over again. I asked if they were ** and I did not get an answer.

I had placed an order of clothing online, and the order was set to be shipped to me by UPS. I tracked the order daily from UPS up until they stated that they dropped the package on my porch. For one thing, I do not have a porch; and the next thing is the package was not at my door step. I contacted UPS, and UPS said to contact the company I ordered my items from because they have some sort of contract with them for delivery of packages. I did just that, and they said there would be no charge of the items since I did not receive them. I am dissatisfied with UPS for not getting involved as of tracking back who was on the route that day and question them about the delivery as to where they could have dropped the package. Here I am without my package of new clothing and afraid to order again, because the same problem might happen. Regardless of not getting charged for the items not received, I wanted the items for a special occasion. I have never had this problem before with UPS, and I am quite upset!

I'm still dealing with the claims company after the fact. So sad, we will never use or recommend their company to anyone. So rude and sad communication. We've been to the corporate, still no results. FedEx from here on. They dropped a 4-wheeler engine I shipped and cracked the case. I shipped it in a crate, but the receiver got it in a box after it sat in one spot for 5 days. They denied dropping it, but I have strong evidence. Their attitudes were terrible. They didn't do any investigation. They said I packed it wrong.

I own a business and have had a business account with UPS for about 4 years now. I have to say that when it comes to UPS losing the packages, they can trick you into not paying you for their claims. UPS had lost my 1st package of signs I sent (I make signs) and I ended up making the signs again for the client because my client was very unhappy. UPS took my second package I sent and claimed it as the lost one. They also made some kind of scam and linked both tracking numbers to the same case number. I lost money and they are not willing to take responsibility. So be really careful when it comes to them losing your boxes. If you need to send replacements because their investigation lasts 8 days, do it through USPS, not UPS, because they will use your replacement to justify they found the original package and will not pay you. This is a big company, but gladly, the internet lets us communicate these things to other companies. Another hint, if you need freight shipping, use Conway freight. They are much more cheaper and faster.

As a warning to all. I used to ship things during my moves and order things shipped via UPS. I pay for packaging, peanuts, bubble wrap, ship a computer and it is totally smashed, ruined computer. Okay, fine. They destroyed my $1,500 computer. What is not fine is having snappy, rude phone calls and accusations. That's where the line is crossed. Looks like they forget any possibility of recompense. Arrogant, rude, bad product. A lot like Aeroflot in the Soviet days. Whether in a professional or personal capacity, my patience and kindness and politeness has been tested to the limit when: (1) they destroy something I paid dearly for to ship and 2) they turn it around on me and call me multiple times in accusatory, impatient and downright snappy tones without any apologies at the least.

I shipped an Apple notebook computer and accessories via UPS ground recently. The package arrived damaged and was opened in front of the recipient by the UPS driver and my stuff had been replaced by a sealed roll of UPS labels to which only UPS employees have access as per the driver to the recipient. UPS apparently doesn't have good security measures in place to protect "high value" items as my shipment was described. Two of their employees even went so far to open and inspect my package before accepting it. Lesson learned: don't let UPS employees inspect your package afterwards since you don't know which one of them stole your items while they are in transit and UPS’s care and control.

I call for a general boycott of UPS services from merchants. Please use FedEx or DHL. UPS service is horrible in my neighborhood (Queens, NY). They often don't bother ringing my door bell, just leave packages unattended, or leave them with someone in my building without leaving me a note. They will leave expensive packages at my doorstep for hours when no one is home at all. They usually deliver from 10-4 on work days when no one can possibly be home. On top of that, they want to charge me $7 to reschedule a delivery.

UPS left my packages on the side of my house on the ground instead of putting them on my front porch. I am very upset about this action. FedEx always puts my packages on my porch.

UPS drivers poorly trained - Until recently (the last 5 months), deliveries via UPS were great, and now it’s a nightmare. UPS drivers have lost the ability to find my house on a dead end street. I know they have gotten lost because I have sat on my stoop for 8 hours waiting while the driver plugged into his computer that I was not available. These drivers come out of Secaucus, NJ and I have lived here for 20 years. I am a handicapped person and need medical supplies delivered. Please fix this!

My daughter befriended a UPS worker. He bragged about how he "popped boxes" to see what was in them and even took things out that he wanted. He told about how he and other workers covered for a high school buddy that was stealing drugs from boxes. He said he was then thinking of turning his friend in because when he was questioned about the incident by bosses, they told him there was a reward for someone to snitch. He also bragged about how he hurt his shoulder on the job, but it was previously hurt from training horses. But he was going to sue UPS for $15-$20,000. Since he and my daughter have parted, we have used UPS 4-6 times and have received popped boxes all but one time.

I went to Granite City Self-Storage Postal Center in Quincy to have 2 bags delivered to my daughter's camp in VT on Monday, June 18, 2012. The driver for UPS only scanned in one of the bags, which was delivered to the camp on Wednesday, June 20, 2012. The other bag was never scanned into the system. UPS tries to say the package is still at the shipper location. The shipper guaranteed me that the package was picked up by the UPS driver who refused to scan it. My daughter needs this package for camp. It is not worth stealing as it has all her bedding and personal hygiene items, but camp is tomorrow. Yes, UPS put a tracer on it, but there are no updates. Where are they looking? I have asked for the issue to be escalated as these are not items that my daughter can wait 8 days to receive, she needs them now.

The UPS delivery man failed to deliver a package of medical supplies to me on March 22, 2012, but wrote into the "official" UPS tracking records that he left it at the front door. When I complained, I discovered that the UPS complaint process is extremely flawed because you cannot get to anyone in upper management or UPS corporate offices because all the telephone numbers lead to customer service agents who only can send the complaint back to the drivers and their supervisors. Since the drivers and their supervisors are usually the source of the problem, to begin with, it is an endless loop of frustration, incompetency and vindictiveness. I agree with all of the complaints I have been reading here, and I wonder how they get away with it and stay in business. I wonder why some government regulatory agency like the Federal Trade Commission has not intervened on behalf of consumers.

I went in to UPS at 6:37pm. The location is 1128 Royal Palm Beach blvd, Royal Palm Beach, Florida 33411. The man working is **. He assured me that this would go out Saturday by 12 noon. I called on Monday and found out it did not get sent on Saturday and they claim it got sent today on Monday but the tracking number they gave me isn't in their system. Then I talked to a person named ** and he said that the girl that brings their mail over to the post office had said that the line is too long. He will bring over on Monday and I can pick my stamp receipt on Tuesday at 8:30. This is legal mail. I had no idea that UPS is a franchise so there is no way you can really put in a real complaint but I assure you I will contact my attorney concerning this matter to see how legal this company is and the way they handle legal mail.

I sent a package on 12 June 2012 from Brooklyn, NY, to my daughter to San Francisco, CA. I chose the option of 3 days’ service because this package had to be delivered on Friday, 15 June 2012, not earlier. UPS made a first delivery attempt on 13 June 2012 and nobody was there. Another attempt was made on 14 June 2012 and they left a notice both times. On Friday morning, 15 June 2012, my daughter signed a notice and stuck it at the front door so the UPS driver could leave the package. And the UPS driver did not leave a package and left a notice about third and final attempt. I tried to contact UPS customer service and told them about their fall but the UPS representative was absolutely not helpful and did not want to cooperate at all. As a result, my package has not been delivered and my daughter did not receive a very important stuff.

Very similar to last post. My son shipped 2 boxes from PA. One required a signature. They tried to deliver at 2 pm the first day, no card was left. After checking tracking status, I called my son and asked him to place hold so we could go to the Dallas location and pick up. It took them over 12 hours to update the tracking status. They tried to deliver again to the wrong address and it was refused. I was standing right outside the house they attempted to deliver to and questioned the driver to the possibility it might be my package. The driver never asked my name, stated the name on the package, just said it wasn't mine and turned around. Fifteen minutes later, my tracking status showed delivery was refused. Instead of checking the status themselves to see a hold had been placed on it, they returned it to PA. Second package? It's lost!! Don't use UPS!

I had a package being delivered by UPS. They attempted the first time at 1:00 in the afternoon when I am always at work. When I realized this, I went to the website to see what my options were. I signed up for "My Choice" which stated I could change the time of delivery. But even after signing up, that option was never given to me, even hours after the initial sign-up (the site said I would need to wait 90 minutes for the option to appear). When I called customer service to try to find a solution, I was told the sender had set it up so that a signature was required and I couldn't change that (which I later found out was a lie after talking to the sender directly).

My name is Mr. Sheldon **. I was leaving Job Corps for good and was having three packages sent to me by Job Corps to **, a location that is accessible. These three packages were not sent to this address. Instead, I received a post card stating that my address is inaccessible and that I can call 1-800-8771719 or take the post card and a government issued photo ID as requirement and pick it up before June 05, 2012 at the UPS Store in Brooksville, which is too far for me. So, I called the number and explained at in fact my area is accessible and that Brooksville is too far for me and I got a customer service lady resend it to my address. She informed me that it would be arriving on June 04, 2012, but when it was the 4th, I still had not received my packages yet. So, I called the number again and asked about the packages. I found out that my first package got sent to someone else and the other two was returned back to sender.

I ordered some business cards from Zazzle.com, which uses UPS for shipping. On a Thursday night, I received a phone call from UPS claiming a driver had just been to my home but that I was not there. He claimed that he had blown his horn due to my dogs being outside but that no one would come out. I was home, and no driver had been here. I let the lady on the phone know that he had not been to my house, but she claimed he had. So, the package was supposed to be delivered the next day, and again, there's no package. He claimed he tried 3 times, when in fact, he never showed up the first time.

They said they would deliver by 7:15 p.m. on June 3, 2012. I waited all day, and then half a day on Saturday; still, no product. The product (emergency food) could mean that someone in my family would go hungry, at the very least, or starve to death in a severe emergency. This is a crime, and needs to be addressed, with severe measures. There is no, no logical reason for an organization as big as UPS to drop the ball, and then not even have the courtesy to call, to say they would deliver the product soon. If it were the CEO'S food, I bet it would be delivered on time.

Broken Wedgewood antique dish/major hole in the box - I received a box from NY from my husband. He took it to a UPS shipper there. When the box was received (2 boxes), they were extremely damaged. One had a hole in it. UPS took the box and broken dish for inspection. They returned the box at the front door when we were not home and scribbled on it, "Inspection done." So now, we have no idea what was going on. No one has contacted us and the UPS shipper in NY wants a picture of the plate and written value for it. Why? You took the box and the broken plate, and examined it and gave no response to us.

We waited all afternoon yesterday for a package that required a signature. At about 6 pm, we went up to the tracking site only to learn that they had been here and no one was home. No UPS notice was left on the door. The purchase was quite expensive. I called the company to tell them that we had waited all afternoon. The package was delivered today and the delivery person lied and was quite surly when he said he wasn't the person who drove yesterday. We checked our front door all day today and mysteriously, the notice was put there before the UPS truck arrived that a delivery had been attempted yesterday. We will now use FedEx.

On May 15, 2012, I sent a package to NYC using the UPS store at 341 College Rd. Wilmington, NC 28403. It was sent as first class letter and was never delivered to the recipient. I was told there was nothing that could be done. It can't be tracked if UPS sent it by postal service. I have been given the runaround. I am out $11 I paid and price of merchandise I sent. I have a strong feeling my package was stolen by the UPS store and never went out to be delivered. I desperately need help in resolving this matter.

On March 30, I had 9 packages sent from Canada to the USA. Upon receiving my package, I notice that the box was taped heavy, which I figure was done by customs. The package contained a computer tower plus the inner components. Doing my inspection, I notice immediate damage to the tower itself in several places - front, back, and side. I then called UPS International to advise of the damage. That was on April 26, 2012. I have been fighting with the Canada Claim department since I have about 10 extension numbers, and no one wants to take responsibility for what I was told. I was told by Agent (Shana) that I would get $100.00. I am now being told that I will not get a dime from UPS, because they don't have to give me anything. Is this fair? I'm glad I did not ask for $1000?

I used our UPS account number to ship a small pallet of goods. Standard going rate was $300 to $400. UPS is attempting to collect $2,100 and threatening to take the matter to collections if we do not pay the demanded price. I spoke to two individuals on a conference call and we all agreed that UPS would make an adjustment and bill the shipment at a fair rate. The collections people at UPS refuse to contact their own people to verify this conversation. I agreed to pay a fair price and UPS will not accept a reasonable payment when offered. UPS has also threatened to revoke my existing terms for payment for parcel delivery service after twelve years of doing business.

I bought some phones from Letstalk.com and they had the bad idea of shipping the phones by UPS. In the past, I would just call UPS and ask them to reroute the package to my office address (due to the fact that most of us have to work and won't be at home when the package arrives). You don't want to hear about the nightmare I have lived for the past week or so. Not only did UPS refuse to reroute my packages but they charged me some $40 promising that if I did that, I could change the address online. Big lie! After they took the $40 immediately from my checking account, they said they could not do that because of shipper's restrictions. So, I was stupid enough to go to the UPS center located in Edison, NJ, only they did not know where the package was, and the UPS who was giving out the packages (who had a terrible attitude, was slow as heck, and had major communication problems) told me she didn't even know when the truck was due back. She told me this when it was past 9:30 pm on a Thursday evening.

Teller lost my debit card! - I just went through the drive-thru teller of my local Chase branch because their ATM machine was not working again. She asked me to send my debit card and picture ID, which I did. She sent me a withdrawal slip for me to sign for the $100 I said I wanted, which I did. Then she sent me the money and my picture ID back, but no debit card. I asked her to send it to me and she said, "It's in the tube". I said, "Actually, it isn't. That's why I'm calling you." She went, "I put it there." I told her, "It isn't here." She then said, "I'll just get you another debit card." No horror at having lost a card from here to there. No apology. I became very upset. Did I mention it is Friday morning, and I won't have access to cash the whole weekend? The supervisor finally came and apologized, and in the course of trying to explain the unexplainable, she said perhaps the card went into another tube to another customer. Doesn't that make you feel that they really know what they are doing?

I suggest everyone to never use UPS at all. This is the second time they lied, tried to deliver and none. A few years ago, I found my package in the lobby. I complained to them. How come this happen and I had my passport in the package? They apologized, blah blah. Now after few years, I am traveling soon and expecting very important documents, birth certificate. etc. The driver first went to the wrong home. Then when I called them, they indicated they notified the driver and a local person called me from the local office here in Calgary. She was extremely rude, raising her voice on me, cutting me, etc. She said a third attempt was made, but that's impossible because my wife was at home. So UPS is a liar, disgusting and they have very rude people. Never ever will I use their service. Please don't use it.

I was on a bike riding home and a UPS driver was not looking where he was going and almost ran over me. I was lucky enough to be able to miss him. But the jerk decided to then yell at me for being in his way! I wish there was some place to complain that will get some results, as it is very dangerous to be on the road with some drivers. They should be more aware of their surroundings as it is Bike to Work week!

This is the worst customer service company I have ever had a displeasure of dealing with and I will do my best to never use them in the future. In fact, I will do my best to avoid purchasing anything if it is delivered by UPS. The company arbitrarily decides a package requires a signature and won't accept a signature unless it is in person. Well guess what UPS, people work and aren't home. It is absurd. Even though I am willing to take the risk and have it delivered without me being there in person and with me just putting my signature on the notice, they left. They won't leave the package. No one is going to take it and they could easily deliver it to our backdoor where there is no chance of anyone coming to steal it. They also won't tell you what time a package will be delivered. I had to find someone to be at home all day waiting and then the UPS agent didn't ring the doorbell and just left the ticket to state they were going for the third attempt the next day. I just want to scream!

Insured package damaged during shipping, insurance claim denied - I shipped a custom guitar amplifier to a customer. The item was packed and inspected by UPS clerk at the Colorado Springs Depot. It was insured by UPS for $1,500 and shipped to Huntington Beach, CA. The package was left at the residence without receipt. The customer reported the item damaged and requested a full refund. The item was insured by UPS and a claim was filed. It was denied by UPS claiming the packaging error.

I had a package from Apple Computer sent to me via UPS. Delivery was scheduled for between 11:30 a.m. and 3:30 p.m. At 2:20 p.m., I noticed a sticker on my front door saying a delivery attempt had been made. The fact is that 4 people were at home and a car was in the driveway. Despite this, the driver did not ring the doorbell or knock on the door. The driver just walked up and placed an "attempt to deliver" sticker on my door. After a call to the national 800 number, we got a call back that we could meet the driver in an industrial area if we could get there in 2 minutes. We did, but this is terrible service. I will make every effort to never do business with UPS again. They do give fair warning as they have named their company "oops".

I shipped a package from MD to SC with a used laptop that was like a new computer to my grandson. I originally purchase the HP Mini from Verizon on their 2-year plan and it only costs $200, so I insured it for $200. This would not be possible to replace for that amount, but I am honest and have documentation for that order. The package was tracked delivered at the door of my recipient and I notified her to look outside. The recipient was home and said she had not seen UPS and no package was delivered.

I have lived here for 6 years and I can say that the UPS service is the worst I have ever experienced. I have a sign posted at the front doorbell that says, "UPS and FedEx, please deliver to back door! Do not leave packages at this door". It is the same distance to the back door. My front door is not used because the hardware is defective and I have had packages go missing there. Most UPS drivers are very considerate, but occasionally, a driver will throw the package on the top step of the front porch and I will not know it's there. Much of my orders are perishable if left in the sun, which is a big problem if left at the front door.

This is my second complaint against UPS. I received a UPS notice on Monday, 4/23/12, stating that no one was home to collect my package, so I called and spoke with a supervisor who asked me to sign the back of the form and leave an alternative bell for the driver to ring, which I did. I got home early today (4/24/2012) and observed another notice on my downstairs door. I quickly contacted UPS by phone and spoke with an agent and asked her what is the problem with UPS ringing bells and leaving my packages with my neighbor's who are expecting it. I was told that it was up to the driver's discretion and that they did not have to adhere to my instructions on the back of the slip. I then asked her what is the purpose of filling it out if they (UPS) do not follow it. I now had to put my package on hold, take time off from work to go and get it because they are not open on the weekends and they do not have a late night for pickups. Something needs to be done against UPS for they are the worst company I have dealt with in a long time. I would prefer to go to the post office. I may have to stand on line for a while, but at least I am guaranteed to get my package.

UPS Claim Fraud - denial of legitimate claim: I have been through this song and dance with UPS claims before, so I knew from the beginning what I was in for. Previously, I shipped items when I was an employee of a big company, and they would not spend the time and energy to appeal this claims process that UPS and Crawford Insurance wants you to go through. However, I am now self employed, and I am going to go the distance on this just on principle alone. Enough is enough. We need national exposure on this scam, and ultimately a class action lawsuit as this is a clear cut case of defrauding the customer. This is because UPS and Crawford Insurance conspire to either deny every claim, or undervalue every claim. It is a conspiracy to defraud and needs to be prosecuted as such, both at the criminal level, and civil process.

My mother sent me a laptop that was insured and according to my mother, a signature was required. The UPS driver comes to my apartment complex and leaves the laptop in front of the door. My mother stated that it would be delivered on Wednesday, 4-18-2012. Thursday, I contacted her and she went to the UPS store in OH that shipped the package to NC. They stated the package was delivered at 3:08 PM, Wednesday, 4-18. I was not home at work at the time. Now, they are investigating, which could take up to 8 days trying to figure out why the idiot would just leave an insured, signature required laptop in front of my door.

I just received a package; my package showed up with broken glass in it. The delivery guy dropped the package off and ran before we could stop him. I want this replaced.

On May 13, 2011, I shipped a $400 AV receiver to Atlanta for repair due to electrical storm. I purchased insurance for the value of the unit at the cost of $10. Several days later, I got a call from the repair facility that the package had arrived and when they opened it, they could tell that it had been dropped from a good height and the area that you plug the components into was dented and damaged. They would not work on the unit and informed me that I needed to file a claim with UPS. After filing the claim, I received notice that UPS was denying my claim as they felt the box that I used for shipping was not of the correct thickness. I have had numerous calls to the UPS Store that I shipped the AV Receiver from and they told me today that they were not going to pay and that I could come pick up the package.

I placed an order from ShopNBC and it was mailed out on 4/12/2012. A first attempt was made to my home on 4/16/12 at 4:03 pm. UPS claims that no one was available to receive the package. A second attempt was made on 4/17/12 at 11:17 am. Again, UPS says that no one was available. A 3rd attempt was made on 4/18/12 at 3:32 pm. Again, they claimed no one was available. Another attempt was made on 4/19/12 at 2 pm. Again, they claim no was available. Each time I would put the UPS slip back out on the front door informing them on who to leave the package with and what bell. I would have a minimum of 3 contacts who were expecting my delivery. I have been contacting UPS since Tuesday, 4/17/12, about their drivers and was given lame excuses.

Thursday 4:30 PM Alderwood Road, Walnut Creek, a private road. UPS vehicle, license ending in ** was speeding down this tiny road. He may have been upset as he had to wait a minute for a car to clear the path as it is a single lane, but grossly over-reacted if this was the case. Many children and pets adorn this country road and he needs to dramatically reduce his speed. This is highly unusual as most drivers are very courteous and respectful.

In January of this year, I was returning a large package to the company I purchased it from. I was issued a RMA from UPS. The first time UPS attempted to pick up, I was not home so they left a "UPS InfoNotice". The InfoNotice indicated there would be two more attempts. The second day UPS attempted to pick up, I was at home waiting for UPS to pick up. I checked the front door and there was a "UPS InfoNotice" marked "Final Attempt".

I had a package being sent from China to California San Jose. It took a week to be delivered and in the end, it was delivered to the wrong address, in Ontario! Nowhere close to San Jose. I made so many calls and talked to so many representatives, they didn't tell me about the truth of the wrong delivery until I found out and confronted them about it. It was an urgent package, and so the UPS said they will have the Ontario group contact me within an hour and see how it's going to be taken care of. I waited till 4pm, and called back, and they said they couldn't get a hold of the Ontario group, so I have to wait until tomorrow morning. When I demanded to talk to the supervisor/manager, they put me on hold for 20 minutes, made me call back again, super mad!

Who may I contact concerning employees of agencies UPS and the U.S. postal service who take it upon themselves to use their positions to target certain people by tampering, destroying, stealing or deliberately "misdirecting" their personal property? I have long complained of this sordid matter and have documented this problem only to have it ignored. So now they feel free and justified in these criminal acts. I have no dealings with these or any other that can even be misconstrued as any justification for this. Who do I contact? I wish to make a formal complaint in person to address this problem. Those appointed to combat these affronts turn a blind eye to it.

My accountant used UPS to overnight our taxes which also included all the documentation they needed to do the taxes. My husband was going out of town so we needed them expedited so he could review them, sign the necessary papers and fax them back to the accountant to be e-filed. The delivery was slated for a Saturday morning delivery. I waited at home and by 2 p.m., when the package hadn't arrived, I called the accountant and got the tracking number and started tracking the package. On their website, I saw that the package supposedly had been delivered to my front door at 10:12 a.m. This was now at 3 p.m. and I had been home the entire day but the package hadn't been delivered to me. As you can imagine, I was very upset. All our information that anyone would ever need to wipe us out financially was in that package. My accountant called UPS and spoke to someone, only to be told that since it was Saturday they had all gone home for the day. I was beside myself and my husband was really angry at UPS and their unwillingness to help us with this potential disaster they had created.

Wednesday, April 11, 2012 at FAG Bearings in Stratford, Ontario approximately noon, UPS driver sitting at customer. I came in and parked 25 feet ahead of small UPS van. A younger driver came around me, showed me the finger, turned around, came back toward me very close, opened window part way and shouted the ** word long for a few times. I asked him what was the problem several times and he would not reply. The young reddish hair male then drove away. I called my employer. FedEx freight said I threatened him. Not true. Your driver instigated the whole matter, where I was fired. Legal action is in the process for all parties connected. I demand a reply on his status.

This is probably the 3rd or 54th time this has happened. The UPS Package arrived in the country 5 days ago. It has not yet been delivered and the website has numerous erroneous messages saying office closed and so on. The last time I had a series of this issue with Aramex, I scrapped them off of the vendor list. I hope this doesn't become a habit with UPS.

I recently ordered cosmetics and UPS happen to be my carrier. I had never had a problem receiving packages before but this time it went totally wrong. I was home awaiting my package, and no one ever showed up, although they claim they left it at my front door! The tracking emailed claim they left it at 11:40, and I was sitting at my computer desk, which isn't four steps away from my door. I tried to get in contact with UPS. I even filed a claim, and they canceled my package search because I could not contact the shipper. I believe that that would be their responsibility, not mine. I am very upset by this. I'm young and I work very hard for things that I purchase. So who are they to misplace my package, and not even try to replace it? Fortunately, I am prepared to take legal action.

In the last few weeks, I have received two shipments from UPS. I was at home when a thump occurred at my front door. Opening the door, I found a box inside a large plastic bag. It was raining, so the driver threw the bag to the door. Inside, the antique German beer mug was shattered. I reported the damage to UPS. The UPS demand was that I return the damaged box and beer mug to the original shipper location, so that they could examine the package to determine if it was properly wrapped. It was wrapped in bubble plastic. The breakage came as a result of improper handling. The second shipment was in a like manner--improperly handled, tearing open the outer and inter boxes. In this case, the wooden drawers were mounted on Styrofoam blocks, so the case had a small scratch. I need the German beer mug repaired by a competent restorer.

I'm fed up and tired of using UPS as my sole delivery service. They lose packages and deny any responsibility. Then, the package shows up months later disproving all their claims and inaction. The UPS stores are also horrible by refusing to give out receipt for my pre-paid and labeled packages. Read Google Places for the UPS Store # 2947. The rest is pretty explanatory and thankfully I'm not alone in my posting.

I purchased a new, powerful, gaming computer with $3,000 chipped in from my family because I'm disabled and they know computer gaming is what gets me through the days. I had trouble with it from day 1, but I was a trooper and tried to work through it. But the problems worsened, and on Dec. 9, 2011, I packaged it up and shipped it back to the company I had purchased it from, and purchase insurance for the full cost of the computer so that it cost me over $150 to ship. In my opinion, the computer company is partly to blame because it was apparent that they didn't do any quality control (they were so busy at the time of purchase they offered a 5% discount to those willing to have their new orders placed at the end of the line) and if they hadn't sent me a defective computer, I never would have had to ship it back in the first place.

I mailed a package containing a pillow I had made from one of my deceased mother's garments to my sister. The pillow, which weighed less than one pound, was delivered to an unsheltered side entrance at their home on an extremely windy day. The package blew away and after an extensive search of the area, was found approximately 1/2 mile from their home. I attempted several methods to contact UPS to discuss my disappointment with the failure of the employee who delivered the package to assure that it was safely protected from the elements. The process to lodge a complaint is unwieldy and really nonexistent. I requested a refund of at least a portion of my shipping fees and was denied.

UPS informed Staples that my package was delivered at front door on step. This is the information that Staples provided me about my delivery. The information UPS has is that the package was delivered. No location was given by the driver. My package was put on top of my car on the hood and put a large gouge on the paint. I contacted Staples about this and told them that I will never purchase from them again if they use UPS. I told them I want USPS only for all deliveries. Now, if Staples wants money from me, they must ship my orders via USPS or they will not get my money. I will not purchase from any company who uses UPS for my shipments.

On March 19, 2012, UPS made an initial attempt to deliver a package I had ordered on March 14, 2012. At the time, I did not hear the knock on the door and missed the delivery. A delivery notice was left, indicating the next delivery attempt was to be made between 1000 and 1400 on March 20, 2012. I signed the delivery notice and included instructions to only deliver to the rear door or knock loudly for front door delivery if rear door delivery was not possible and post it on the front door. Having worked the previous night, I slept until 1300. I awoke and checked for the package, which had not yet been delivered. At approximately 1530, I utilized the UPS website to track the package and discovered that the item was delivered to the front door at 1435. I was surprised because I had not heard a knock or seen the delivery person at the back of the house during the afternoon. I checked the front door, back door, back courtyard, and spoke with my neighbors to see if they had accepted the package for me. Unfortunately, the package could not be located.

I purchased book on 3/14. On 3/15, my books were shipped via UPS. I never got any information. I called to the company today and turned out that they shipped it on 3/15. When they tracked via UPS, they told me that they attempted delivery on 3/21 three times and I wasn't available. That's a lie because I never even received yellow sticker to notify that they did attempted the delivery. To keep the story short, UPS promised to call me tonight at 8:30PM to deliver the package.

On March 21, 2012, UPS driver attempted the delivery of my med package, I was not home. He left "UPS InfoNotice", that the package would be delivered on March 22nd, between 2:00-5:00pm. I waited home all day until 9:00pm, no package delivery. On March 24th/8:30am, I called the local UPS center to indicate I will pick up the package because it was not delivered the day before, as stated on notice. Per agent, driver returns to the center/station between 8:00-8:30pm. However, around 4:30pm, I received a call from Bridgett, stating that my package was not on the truck, they will check with driver and call me back. She calls back at 5:00pm, the driver did not have med package, she will have security look for it, and that I should call my doctor to get more medicine and call her back on Monday.

I shipped a Mac Pro Desktop Computer, Valued at $1000 from Calgary, Alberta, to Edmonton, Alberta, and paid for $1000 insurance. When I dropped the package off at the UPS store, I asked the person working if it was sufficiently packaged or if I needed better packaging and was informed the packaging was perfect and the computer would arrive in perfect condition. Well, the next day, the buyer contacted me and said the machine is completely destroyed. So I filed a claim with UPS, it took over a week before UPS contacted the receiver (after I called to see what was taking so long), claiming they didn't have his contact information even though when I filed the claim, it was the first thing they asked for.

It's obvious shipping with UPS is the worst choice, especially when it comes to business goods. I have received 3 sets of shipments for starting my new business, and each time the package arrived, it looked as though my product had been through chaos. I've had many shipments through other companies, and UPS is by far the worst. Are the workers at UPS this miserable in their lives, such as their service? It shows, UPS does not provide the customer care that is required for business. I refuse to allow my business to be represented by such a deterioration of another business. UPS is off my list of services to use.

I contracted UPS to deliver me a parcel to South Africa. They lost this parcel within one day and now almost five weeks later, it is gone. I had not support from them only automated replies other than UPS South Africa. Now I have no item no apology or anything. Via their shipper, they have not refunded me. It makes me mad to think you as the customer buy a service on trust only to discover this type of theft of your item. How do you lose a parcel day one and then keep the customer hanging around for 4 weeks. They only started to move a little bit when I complained on Facebook. However, they then cut me off there as well. How does a company like this survive all the negative comments about them? So now I have no parcel and no refund either up to date. This is theft!

Being in the customer service industry for over fourteen years, I know we unfortunately hear the complaints more often than the good service stories. Please know that 99% of my experience with UPS drivers have been very good, but I wanted to bring to your attention a bad service experience I had with one of your drivers at my place of business this afternoon. A driver named Danny on trailer number ** came to my store for a delivery. I redirected him to have the shipment delivered at our other location, which is a building directly behind the store. UPS has delivered to our other warehouse location many times before and this has never been an issue. The driver made several poor excuses on why he couldn't drive around the parking lot to drop off the shipment. Then he told me if I wanted it delivered to their direct traffic! Locations are in the same parking lot. He did end up delivering it where I wanted it with no problem. I understand the UPS’ drivers work long hours and are on time crunches, but he is in the customer service industry and there is no need to be inconsiderate.

On several deliveries, my packages were left outside on the ground in front of my building after one ring on my bell and the package was food. On two occasions, my packages were left with someone in the building without my permission. On 3/15/2012, once again he rang my bell once. By the time I got to the bell, he was in the building but he never came to my door. After a few minutes, I called from my window "what happened and where's my package?". He said he left it with some lady, stating on the door it says to leave my packages with her. There is no sign that states that on any door nor did she have my permission to pick up my packages. He was very rude.

I originally sold a guitar to a person in Nashville. I packaged up the guitar like I always do and shipped it UPS and insured it. The customer received the guitar and the box is damaged. It has a punctured hole on the top; something pierced the box and put a chip in my otherwise flawless guitar. The box is also scuffed and damaged. I contacted UPS since I have the guitar insured. They picked up the guitar from the customer in Nashville with the box, but the customer did not have all the packing material I used. He had thrown it out so he packed it in the original box with his packing.

I had researched and found the last OEM Toyota Hitch for my 4 Runner, which was coming out of Toyota Dealership in Las Vegas. The dealership said they shipped it to my body shop in MN, which was packaged secured. The last place the 45lbs hitch was located was in Denver Hub. The label made it to MN, but not the 45lbs piece of steel. How does this happen? They cannot locate this 45lbs hitch, they said it is nowhere to be found. The claim is closed. Unbelievable. How does UPS lose a 45lbs of steel that is an awkward size and shape? I don't understand this. In Denver, a live person from their Revenue Recovery Personnel had scanned this tow hitch. After that scan, there was nothing else. I would like to have more answers as to where my hitch went.

I have a prepaid package for pick up and called store 2114 and talked to Jeremey who did not want to help or provide any info other than passing the buck by telling me to call the 1-800 number. I personally don’t care if the package ever gets picked up. It’s not mine. I don’t have time to take care of all of my business, let alone someone else’s. But if I was paying Jeremey, he would be looking for a job elsewhere. He’s milking your clock.

I moved from S. San Francisco to Georgia. Before moving, I shipped stereo equipment in 5 cartons. All were packed with extra care to hopefully protect the fragile contents--corner protectors doubled, shrink wrapped, all were marked "fragile" and "this side up," and all were bound with tape from UPS marked "heavy item." 4 of the cartons arrived; two of them had damaged boxes, and one of them had a big hole in the side. My receiver had parts loose and rattling inside. Regarding the box that did not arrive, after calling UPS to find out where the last box was, I was informed that it was damaged beyond salvage and was discarded by UPS.

I took the entire morning off to wait for this package. UPS has done this before, several times. They just stick a notice on your door after a feeble attempt at knocking. In fact, it has happened so many times I have specifically told the driver that my room is at the far end of the house and he has to open the storm door and knock on the door, loudly. The difference is this package was important that I took a half day off to wait for it and subsequently most of the afternoon chasing the driver down. Couldn't you driver figure out the only morning delivery I have had in twenty years might be important. That's in several dozen deliveries.

Unethical Business: UPS delivered a package in a nice brown box. When I opened the box, inside was the original box of the company I bought from. The box was destroyed and pieces inside were damaged and loose. When I finally was able to get a human at UPS, no resolution offered but a run around. I asked them to ship me a new product with 2 day shipping. They refused. I purchased a tool to sharpen chain saw blades. It will cost me more than the product costs to pay someone to sharpen them. I ordered a new tool. I asked UPS to ship it for free. They refused. As far as I am concerned, when they covered up their mistake and delivered a nice looking package, they lied. That makes them liars. And I can do nothing about it.

We shipped out an irreplaceable 1895 Music Box through UPS. It was damaged in transport by UPS (when I say damaged, I mean it looks like it exploded). We purchased insurance on this package. When we purchased the insurance, no one told us about the 3-page packing instructions from UPS. We told them what was in the box and they even took our $30 for insurance and still did not tell us about the packing instructions. We have shipped many items (over 7000 packages in 6 years) daily through our business over the past 6 years and have never had a problem. We opened a claim through the UPS Store we shipped it from.

I just got off the phone with UPS and feel the only satisfaction I will get is by venting because they will never admit fault. I bought thousands of dollars worth of plumbing equipment online for a bathroom remodel. Some two dozen boxes arrived fine. Three small items and a toilet were shipped back in the same packaging they arrived in. Three were the wrong items, one toilet (out of three) was no longer needed. One of the small boxes arrived back at the supply house empty. The toilet (never opened) arrived broken.

All my mail is being returned to sender. I have been to the post office and was told by the supervisor that my landlord should have someone in the office of the building to receive the mail when there is a mail box in front of the building. I asked to see that policy in writing and was told no. I am not the landlord!

Chase Card overnighted a replacement Visa card on Friday, 3/09/12 via UPS. They assured me it would arrive by Saturday, 3/10/12, no later than 12 noon. I waited all morning Saturday and it did not arrive. I then called UPS and input my tracking number given to me by Chase fraud department this morning. It stated (clearly) that my parcel was 'dropped off at 11:56 AM and left on my front porch'! I was literally sitting nearby waiting for this envelope as I was so concerned after someone using my card fraudulently yesterday, not to mention that I really needed the card this weekend for important purchases! Chase then checked the tracking and got the exact same message I did. I live in a flat cul de sac with only 4 houses and it is a very wide street with clearly marked houses and easily accessible.

Your drivers are so stupid that they have never been able to deliver any package of mine to the correct address. Customer service is of no use because all they keep saying is the package was delivered. I sent my adult son next door (as this is where packages are delivered) and fortunately my package was there. No one lives there which is good as I might never have gotten my package. The irony is my street number is clearly displaced next to my front door. Please hire drivers that can read or afford glasses. This is so frequent that whenever I order anything in the future I will pay extra to make sure UPS is not the carrier.

03/8/12 this afternoon, UPS came to the door and rang the bell. I was on the third floor, nine months pregnant with a seven year old and a mother who is in bed and can't move around as she wants to. I heard the door bell, looked out the window and said "I am coming". I told my son to sit at the table till I get back and rushed downstairs, only to see the UPS driver had already left and on the next block at someone else's door. So that means to say when I said I was coming, she started writing the slip. Now calling UPS, some of them are so nasty to you. The lady said "we will call you back in an hour". When I did not hear from them in an hour, I called back. The lady told me that the driver said they stood outside for five minutes and no one came to the door. I might be pregnant, but not stupid and can tell time.

A package was received on 3/5/12 at my home in CA, 91384, at around 3:00PM. It was sent from Orion, Illinois, with tracking number **. It was an airplane Excite 90 worth $ 157.00. When I opened the box, I found both sides of the wing damaged. It is a model aircraft, almost ready to fly, which means it has covering on it. There is no way to fix the wood without removal of all the covering. The airplane is worthless without wings. Both the supplier and the customer (me) are very upset.

One of your UPS drivers damaged my left side driver mirror on February 25th. I have placed numerous calls to UPS since February 27th. It is now March 8th and I have yet to hear from any UPS representative. This lack of customer service is unprofessional. I am requesting an immediate communication from a regional manager, not a middle man, to contact me ASAP so we can resolve this problem.

I had been to the post office and the office had been opened late a couple of times. On March 5, it opened at 9:10. I arrived at 8:55. The clerk Ms. ** stated that it is not 9 yet so I have to wait. Then she opened at 9:10. When asked what happened, she stated with an attitude that "we had to prepare." The opening hour is at 9 and not 9:10. Today, they opened at 9:03. Then when in the line Ms. ** stated that she has not changed for 20, so I can buy stamps because "we just opened." Then when I stated that I have a box with delivery confirmation, she told me to take it back and come back. Looks like she just wanted to just say "no" to anything. Very poor service. They are disrespectful to other customers there. They should be under supervision and see what kind of services they are providing.

I’m writing this letter to express a complaint I have with UPS. December of last year, I mailed two boxes from Naples, FL to Brooklyn, NY. Both were mailed at the same time. Both were going to the same business address. A week later, one of the boxes arrived at the proper business location in New York. The other box was delivered to a different address occupied by a residence, not a business as indicated on the shipping form. A signature was obtained by their driver by the occupant at the residence.

I paid $800.00 for a Disney 50th anniversary haunted mansion big fin statue Halloween art/prop from a close friend because he had two of them. The shipper packaged the item very well. It had peanuts, 30-gallon garbage bag full of bubble wrap/styrofoam, and extra cardboard for support. The package was marked fragile. When the item arrived it was dropped on to my porch on a corner. Also, it looked like it was run over by a truck. The box was ripped and there were scuff marks all over it. The box was destroyed. I have never seen anything like this.

I have no idea what they were doing to this box. All I know is that the CD player unit and head unit are destroyed. Sure the shipper didn’t insure it over $100. But now I am out over $500 for this unit since now I have to send it in for repairs. But I am too scared to place it in their hands. The day the unit arrived, the driver banged on our door like he was the cops out for blood. When my husband - who was caring for our 2-month old son was able to race to the door - the driver was already banging on all the other neighbors doors, disrupting everyone on the floor.

My claim was denied, after UPS damaged the package, it looked like it was dropped from a building, then hit and ran over by UPS. I paid extra for handling, and they said it wasn't taped properly, but tape was still intact, but there was a hole at the side of the box.

UPS driver drove off my driveway onto my lawn and destroyed parts of my lawn. I asked UPS to come out to take a look at it they. They told me they would not and advised me to do what I had to do.

We live in an apartment building directly behind a supermarket. We also have a secured parking structure with a gate. Delivery trucks continue to block the gate making it difficult and sometimes impossible to enter or exit. If there is something that can be done about this, I would appreciate a response.

On Wednesday, February 22, 2011, UPS had a delivery for me. I was not aware of it but I was out and noticed the truck parked outside. Since I knew I had orders I run upstairs to try to catch him but he had already left. I met him in the lobby and asked if he had a delivery for me and gave him my name and apartment #. He said yes so I told him if he is going to deliver it to my apartment. He said their policy is if they made one attempt and the person is out and he is met outside he's not returning. I told him, "But this is a big box. I can't carry it." He said well there's nothing he can do. I understand their policy but the worker had no work ethics. First, he was speaking to me like the stereotype of people leaving in the projects with no respect.

I packaged the computer in original shipping carton complete with padding and protection, went to UPS store and shipped it with insurance to cover loss or damage. Store agent accepted package with insurance fee of $165.

I used a shipping document that I normally use for my business shipments, without regard to the "color" of red, or that it was specifically for next day air. I noted the box on the right hand side of the document, that would have been checked, if I had requested next day air, which I did not request. I called your billing department, and they rudely told me that I used the wrong shipping document.

I received a notification card stating that my package could not be delivered due to the address, which I checked and it was correct. The notification card said that my package will be withheld at the UPS office in LMM International Airport in Carolina Puerto Rico until February 22.

They say they were here when they weren't. I was here waiting. I try to contact UPS through email. It is impossible to file complaint. This is not first time. Last time, I track a package they say they tried to deliver at 11:55PM, yes PM, five minutes until midnight. I was here and waiting and still no package.

On Feb 19, I took a 50 x 60 original painting packed to UPS. It was thrown over the fence when it was delivered and ripped open. I paid $129.03 for it to be delivered. I even comment about a video I saw on the news about them throwing a package over the fence the girl send it will be signed for. The box only weight 16 lbs. I will never use UPS again and will tell anyone I know to stay away from UPS.

I've called several times to have UPS inspect a Porsche headlight that I shipped to a customer in Canada. I opened a claim because my customer received the light damaged. Can someone please help me expedite this claim? It seems like I'm getting nowhere.

The UPS driver of this route feels that he can pull up on the sidewalk in front of my home and tear my lawn up. I am 78 years old and I have lived at the above-mentioned address for 50 years. I take great pride in my property and the way it looks. I would ask that you make sure that your UPS driver parks on the street along with everyone else. I have had to hire someone to come out and fix the deep holes in my grass and reseed as well. Thank you in advance for your direct attention to this matter.

I spoke with a manager from your billing department, explaining my ripoff by UPS. The only response was I need an invoice number. I said I do not have one, but you have my account number, my credit card number, my home address, my ssn, and date of birth. But to solve my situation, I need a damn invoice number, which I did not have driving on the highway. So I had to call another department to get this invoice number, which was 3 numbers after my account number.

I have owned this store for seven years. I open at 11am. The signage on the door very clearly reflects the hours of operation.

Someone from UPS Elkton, MD office called me on 2/3/12 to set up a delivery of a large package. The girl stated that someone had to be home to accept it as they didn't leave things this size and cost at your door. I took the day off and waited. A UPS tractor trailer pulled up in the allotted time slot. However, the driver said the item was too big to bring up to my door. He stated he could only slide it off the truck and leave it in the curb. I told him absolutely not, that it was supposed to be delivered inside the door. He said he was not allowed to go up outside steps or curbs and there was no lift gate on the tractor trailer. I called the Elkton office and the gentleman I talked to said the boss was off, but they were only a curb delivery service.

I was expecting a package delivery from UPS today. I happened to be outside and saw the UPS truck come into the driveway. But instead of stopping, the driver kept going. I came back and checked the status on the Internet and the package was reported as delivered. It was obviously delivered to a totally wrong address. I find this inexcusable. My home address is clearly posted on the building. UPS should also have GPS tracking. When I contacted UPS, they said that based on the shipping selected by the shipper, they couldn't help me. They messed up big time and they don't even take any responsibility. This has also been pattern for the local UPS.

I ordered an item from Cabelas, shipped next day ($31.95 not a cheap thing to do). I get home from work and there is one of the notices on the door saying seller required a signature. So I called Cabelas to confirm this; it was untrue. So I called UPS 4 times in a 3-hour period just trying to get my package delivered. While I was on hold the last time, I checked their tracking again, and it said that I refused the delivery and the item is being returned to sender (I was at work). So now, I am out the $31.95 for shipping as Cabelas will not refund shipping cost as their standard policy.

I was in today about 3:45 picking up a package at a Corpus Christi location (321 Navigation). Manager was attending another customer and when she was done, she asked me how she was able to help me. I gave her my info and she went to the back to look for it when the previous customer came back in asking the other worker (Cindy **) for her driver’s license. Cindy asked the manager where it was and the manager said she never took it from her. The lady said she did and Cindy seemed aggravated.

I ordered a Christmas gift from The Discovery Store. When I came home from work one day, I noticed a UPS notice in the lobby stating that the delivery was a "first and final attempt". I called UPS and they told me that this was per arrangement from the shipper and if I wanted the package, I'd have to travel out to the Bronx where the local site is located. If I don't pick it up in a few days, it would be returned back to the shipper. I called The Discovery Store and they said they did not know of such an arrangement (the first and final attempt). I called UPS back and told them I would not be picking up the package since they would not be redelivering it.

USPS just switched the answer on Track and Confirm when I complained about my missing parcel! It even says that they pulled an offline record so that they are pretending that my parcel never left Japan! (Over 2 months ago!) From December 7, 2011 till 2 weeks ago, Track and Confirm continually said: parcel is at the 20740 Post Office (Maryland), getting ready to forward.

8:30 A.M. I did not find the package until Thursday evening Feb 2, 2012 at 9:10 PM. There was no notice put in my mail slot as to the delivery at my back door. I only go out my back door maybe twice a week.

I have purchased four packages each 30 lbs from Liquidation.com that cost me $300. While at work, I got a notification that my packages were delivered. I knew that there was no one home at that time. So once I arrived home I checked the front porch, no packages. I called Liquidation.com and they said that some woman signed for them. I said, "What woman? I just got home from work." She suggested I go around neighborhood and knock on people's doors and ask them about my packages.

I shipped a package from Greenville, SC to Richardson, TX on December 8th, 2011. The package was never received. I submitted a claim, and received no response from UPS. I finally called, and was told that the package was found, and delivered on December 23. That's wrong. The package was not delivered. I went back to the UPS store. They checked again, and days later, called me to say the claim is closed. They have someone who says that the package was delivered, and someone at the home accepted delivery. This is a lie. The package was never delivered, and UPS did not have a signature, or a name of anyone who accepted delivery.

Has any consumer had experience contacting their Attorney General? I made the huge mistake of mailing a Christmas package (non-additional insured) via Staples through UPS in December of 2011. Well, it was delivered to a wrong address, not even the right zip code! I have been given the run-around back and forth between UPS and Staples.

UPS driver broke handle off my screen door and left quickly. I had just returned from the mail box in front of my home. I went back to my office and the door bell rang. Before I could get to it the driver had already dropped the package inside and was heading down the street. I whistled for him but he kept going. I reported the incident to UPS and got the run-around from one rep to another.

I ordered a California Law Digest for my management class at CSUN from the California Chamber of Commerce. They mailed me my expensive book via UPS, although, I did not know that or I would have refused the delivery service. UPS claims that they delivered my book today at 11:51 AM. My son came home today from High school at 12:00pm and there was no book by the door, as they claimed.

UPS driver could not make it up my driveway after a light snow event so he threw the package into a snowbank unknowing to me. Delivery email said put in porch. Plowing snow, I did not see the package and ran over it and it is buried somewhere in a snow pile. I called them and asked what the driver did to the package and no response.

My name is Dean and I own DNA car service (their driver is a great man, so don’t blame him, he did everything he can). I mail the turbo intercooler aluminum pipe to Detroit, never got received. Also, I order parts from Mercedes Romano in Syracuse which came damaged and I pay for part twice. It has been weeks and nobody is telling me what’s going on. I lost close to $900.00 and I don’t know why there is no number to call them. If I do, everybody plays stupid. Please call me or stop at my store, no emails or give me your phone number. This is not my fault!

I was sent the urgent parcel to Osaka Japan from Chiang Mai with tracking number 1z3w6v490454605843 .I sent it out on 1/21/2012 time 11.00 am. After 2 days, on 1/23/2012, the status of shipment showed the parcel arrived to Osaka Japan , but the UPS at Japan can not find the parcel . What is the **? So then I rechecked with UPS at Thailand.

We have shipped UPS and not FedEx for 40 or 50+ years, 50 to 200 packages daily in new boxes, new wrap, new bubble, new tape. Our claims rate is the lowest of any shipper. But for 30+ years, we have seen damage due to shelving lips in the van UPS trucks. Many times, we have brought this to the attention of... Today, one of the best drivers (and in 50 years we have had many drivers) John said "Maybe you need to put a Caution Do Not Lip Load label on the boxes that you have concern." I still hope that some day, a smart UPS person looks at this "Shelf Lip" and takes note of the possible PSI on the bottom box on the lip up edge and saves UPS the claims of "Lip Loaded Boxes" for the next 50 years. PS: I made a label. Thank you.

I purchased a television through Amazon. The seller was Tiger Direct. The carrier was UPS. My home is new, completed a month ago, so the address is new. The new address is registered with the US Postal Service and with 911. UPS brought the television within about 30 miles of my house, according to tracking information. And then, they declared the address incorrect and returned the package to the seller. I was not notified and discovered this only when tracking my package. The address was not incorrect and. Had UPS attempted to verify it, they certainly could have. FedEx and USPS have had no problem making deliveries to our new address.

I had a pair of shoes sent to me. I received an email from the company saying that the shoes were reported delivered. I then came home to find the package not there. I called UPS and the manager said that they were left at the door even though the owners of my apartment building has told them to leave packages in the office with them. I, like many of you, am very unhappy and I would like to make sure I have the support of others before I go to a lawyer.

December 9, 2011, at 12:30, I went by store number 3978 in Harwich, MA to have some items packed and shipped to the West Coast. I put the items (automotive headers) onto the counter and proceeded to do the paperwork for them. As I was finishing up, a man picked them up, measured them and brought them to the back area to be packed. I heard a loud clunk/bang as the man had put the items onto the back counter and looked up at the clerk at the register (who I later found out to be the owner) and ask them to please be careful and not bang them like that. Her response was, “Don't worry, you have insurance.” Shocked, I should have left with my items but didn't. She charged me $117.

The UPS delivery person left my package (containing expensive perfume) on top of my mail box at the street (which I believe is illegal), instead of walking the 100' to my front door.

UPS - package delivery. I mailed a Christmas package to my brother. He never received the package. The UPS tracking number website said, it was delivered on the front porch. I called UPS to see where it went. They read me an incorrect address. The address it was delivered to was not even remotely like my brothers address. Completely different street way across town. UPS then admitted that they completely chose another address on their own accord. Rather than sending back a package that they had problems delivering, they decided to come up with their own address.

Last month I shipped a package from Wyoming to New Hampshire that took two weeks to arrive. This past week I placed and order on Wednesday that’s to be shipped second day through UPS. It was picked up Thursday. I was informed today, Friday, that I would not get it till Monday sometime. Do the math: Thursday to Monday is not 2 days! If they can’t fulfill their services as advertised, they should inform you before you pay for the service. False advertising.

On December 14, 2011, I took two packages to UPS store, 2284 Milton. It was Wednesday, one and a half weeks before Christmas. At that time, the lady said there was no guarantee it would be there before Christmas and for $29.00 more, she could by the following Monday. I said no and I would go with the $19.56 as weighted and much to my surprised, it got there by Saturday of the same week which was only two days.

UPS leaves my packages at the wrong address. This keeps happening. I have complained for a year. I can't seem to speak to a manager as I get hung up on time and time again each time I hold for one. All I want is UPS to leave my packages at my address. It’s not a complex request.

This is the worst experience ever with UPS. I’m considering a civil lawsuit.

I dropped off a package at the UPS store located at 2778 Cumberland BLVD SE Smyrna, GA 30080 to be returned to HSN on December 8, 2011. I was not offered a drop-off receipt. I started tracking the package a few days later and discovered that the package was never recorded by the UPS store nor scanned by the UPS driver. Now the package is no where to be found, not even in their lost and found area. The UPS store manager says that because I did not ask for a receipt, he has no record of me dropping the package off.

I purchased an investment coin for US$5,462.50 in January 2011 from a reputable auction house in the USA. UPS, through their lawyer David **, acknowledges that the coin was stolen by an employee of UPS's security company Minaar Security at UPS's branch in Durban, South Africa. UPS have a video of the theft and reported the matter to the police in South Africa.

Lost package: I shipped a package through my local UPS store that I sold for $250 on eBay. I never ship anything and do not know the procedures well. They never asked me about insurance and I openly stated the price of the item at $600. The driver lost the item and through a month long claim process they admitted to losing the package. the UPS store will not talk to me nor will UPS.com.

I had an order to be delivered. I used UPS and I paid extra just to make sure that the package would be on time since it was a present. Then I received an e- mail saying that the package was sorted wrongly and I wouldn't get the package until a week after it was supposed to have arrived. When I called, they were completely cold and had no way of helping me. When I asked to speak with a manager or someone else I was denied and told there was no one else I could speak with. Now the package is in my city and still won't get here on the same day. I even e-mailed customer service and was given no helpful information.

We really do not even want to offer a "1" rating at this point as we had one of our worst holiday seasons for damages ever and all the damages were on UPS due to mishandling.

On a first attempt delivery, a note was left in my absence. After this UPS did not return to my location or leave a note that any other attempts were made, investigating my tracking information, I found that two second attempts were made. However, no notes were left indicating this and I was at the location awaiting their arrival. I contacted the UPS customer service center in Maspeth and they advised that they would deliver the package the next day (they also advised that it is their procedure to leave a note behind when an attempt is made). The next day UPS website indicated that they had not done so, and instead sent the package back to the shipper.

My company bought a Christmas/retirement gift for 20-year retiring secretary. It was to be delivered to my home. The day of the retirement party, the package (29 lbs) had not arrived. I tracked it and UPS claimed it had been delivered. After an hour of trying to get a local telephone number, I called the local office and was told the package was delivered to my home at 7:15 p.m. the previous night and since the drive was gated, it was left at the street curb.

On 12/30/2011 at 4:11pm EST - I missed a UPS delivery attempt. On 1/3/2012 at 5:24pm EST - I missed the 2nd delivery attempt. Because the third attempt is the final attempt, on 1/4/2012 I waited for UPS to make the delivery.

My damage claim #00515573 was denied due to insufficient packaging. This is just a rubber-stamp denial. I was never asked any pertinent questions about the packaging, only the number on the box (none) and the type of packing used (one inch bubble wrap). I went on the UPS site to check and the packing was more than they require (over two inches of bubble wrap on all sides), but the agent I talked to never even asked me how much packing was used.

I shipped a windshield with frame from California to Illinois. The buyer sent pictures of broken windshield. I pack using heavy cardboard so it must have been dropped. I requested refund for damaged item. UPS picked up the damaged item and charged me for shipping. The tracking numbers show it was redelivered but the customer has not seen item. What now? Where did it go? Help.

I've shipped hundreds of guitars in my life and always thoroughly. I shipped a like new 1970 Martin 00-18, weighing 8-10 lbs in the case, weighed 39 lbs after boxed and was received with a broken body! Sickening! These people need their nuts cut off. I had $1,800 insurance and was denied my claim. I'm working on the lawsuit now. I'll never use "brown" again. I wish they would fold up shop and USPS would pick back up. Much better and faster service with them and they always delivered on Saturday. If you're smart, don't send important things through UPS, or just not at all. These people should pay and suffer consequences.

I have a prepaid label for return and UPS refuses to pick it up. I am a disabled veteran. I cannot make it to the UPS place. I have told them this. He said no problem. When you see a UPS driver, flag him down and give him the package. Okay, am I supposed to stand on the road side with a package hoping to see a UPS truck? And if I do, how am I supposed to make him stop?

I called customer service on 12/29 to report a UPS driver's inappropriate and threatening behavior toward me during a delivery. When I requested he slow his driving speed on a private lane, he stated he did not like how I spoke to him and would come back in the middle of the night to my residence. The tag number is MD 76J 571. But due to the darkness, I was unable to read any other identifying information (such as a name) on his uniform. This was not our usual UPS driver.

Box shipped December 16th from Colorado to Miami, was to arrive Dec. 21st. This box was insured and had tracking. Well, guess what? It did make it to Miami as promised on Dec 21st, and was even out for delivery.

I ordered a new hard drive on Sunday 25th December at 10:06 PM from newegg.com with rush processing and UPS 2 business day delivery. I got an email at 10:30AM on Monday, 26 December, indicating that my product is in stock and the order has been paid for, scanned and processed for delivery, and will be shipped out that day to UPS in Los Angeles for 48-hour delivery service. At 3:15 PM, I get an email saying it is at UPS in Los Angeles and I will receive it in 48 hours. So I should get it Wednesday, the 28th, right?

On November 11, 2011, I bought two Selkirk high tech chimney pipes online in McCall Idaho, and had the seller ship them to me in Apple Valley California, by UPS. UPS completely destroyed my shipment of double wall insulated stainless steel chimney pipes. They are very ruggedly constructed and they were shipped in the manufacturers original shipping boxes. They were so badly damaged as to be unrepairable.

I still don't have my camera! I don't want the money I want my camera! That's all I want! This was the first email I sent.

On December 19th, I realized I had not received a gift I ordered on the Internet. When I tracked the shipping information from Amazon, it showed it had been delivered via US mail on 12/14. It had not! I printed the information and went to the post office in Glenview, where I spoke to Peter, the supervisor on duty. He said he would check with our new carrier, Carol, about it. That afternoon Carol spoke with me saying she had remembered delivering the book and pointed to where she said she had left it. I told her I never received it and told the same thing to Peter when he called that evening.

I had a package that was scheduled and on the truck for delivery on 12/23 per UPS tracking. At 4:47PM, I received an email from UPS stating that the driver could not deliver the package because my business was closed for the holiday. That was a lie. We were open and waiting for the UPS delivery. At 4:50PM, I called the UPS customer service number and asked the representative what my options are. The representative said that I could pick up the package between 9:00 to 5:00 on Christmas Eve at the facility in Commerce City, CO. On Christmas Eve at 9:00AM, I arrived at the UPS facility for a six-hour wait for my package. It was the biggest logistic nightmare I have ever witnessed. I read that Scott Davis, the UPS CEO, earns over $5 million per year to run a company that has the rudest customer service and zero management. I guess that is logistics.

My grand children's gifts were in a warehouse in Laurel, MD. On December 23, the lady at Toys R Us assured me. I just received them around 12:00 P.M today. After I called on Monday the 26th, they never answered. I called today, 12/27/11, and surprise surprise, they showed up. I did not appreciate all of the laughter I heard, when I called them this morning, 12/27/11. You ruined my Christmas for me, because I had nothing for my grandchildren. I had put my trust in you. My son used to work for you in the warehouse, and told me awful stories about how these young guys laugh off orders. I promise I will never use any company that uses UPS, as their delivery service! I know you don't care, but eventually, with all of the complaints, it will ruin you.

I shipped a package to Baton Rouge, LA from El Paso, TX on December 19, 2011, Monday. I was told it would be delivered on Thursday. I did not catch the fact that they had not put her apartment number on their delivery address (several days earlier, I had caught it on another package that I had sent). The box had to be repackaged with one of their boxes because of a problem with my box. It was insured for a sizeable amount of money.

I live in a large apartment complex and I came home to find my packages outside my door. Anyone could have taken my packages, but thank God no one did. I am new to the neighborhood and I've never had a problem with UPS before. I asked the office regarding the problem and it is customary to leave the packages at the office if no is available. When did UPS start leaving packages outside your door unattended? I always thought UPS had good service. I'm a little disappointed with UPS and hope future service improves.

One star is too generous for these **. I shipped a custom built high-end desktop computer to Iowa using UPS. Upon arrival the recipient notices a banging, rattling noise when the box was moved, and there was evidence of damage to the outside of the container. I advised him open the box and inspect for damage, which there was. What was described to me sounded like the container had been dropped (not good for a computer). I advised him to take everything to the local Marshalltown, IA UPS facility, where he was met with a rude and indifferent represented and was informed of nothing plus the agent kept the box and contents. I then called UPS for information, and was told that the packaging was insufficient (** because it was the original shipping carton with all the interior padding intact). I am still awaiting the return of the package so I can assess the damage and see if anything is salvageable.

I sent my son's Xbox 360 out for repair via UPS on the 7th of this month. It took 4 days to ship to Texas, which was to be expected. Microsoft repaired the Xbox and "shipped" it back Monday, the 19th. UPS received the package on the 21st. This was disappointing, but no real problem. Then, a bunch of cryptic messages reading "Arrival" and "Departure" without any further information began showing up on the tracking. No location was listed, only the times. Two Arrivals and Departures were listed and finally on the 23rd, it said that the UPS package had reached the facility after 48 full hours.

Terrible. UPS delivered an envelope (placed under my welcome mat) that was torn open and empty. Contents were missing. I had to chase the guy down and refuse delivery. Then the 800 number was useless. Hard to believe but this looked like this during the shipping process. Stolen were 1 birthday and 5 Christmas presents. Merry Christmas from UPS!

I had ordered a last minute gift and paid the extra to have it delivered Next Day Air. The package was scheduled to arrive 12/22 by 10:30 a.m. I continued to track my package and at noon it was finally listed as delivered. I checked my porch and nothing was there. After further research, it was delivered to Amazon's Distribution Center in Breiningsville, PA. I contacted UPS and a very rude supervisor, Steve ***, returned my call stating that there is nothing that they can do. They have to wait for Amazon to initiate the return to them. So much for customer service and getting the packages delivered.

Over the past year I have purchased about 9 items thru the internet and UPS has managed to deliver only 1 on time. In today’s adventure, after sitting at home for 2 days, I went online to check the status of my package only to find that the driver noted that the apartment was not properly numbered and he was unable to deliver the package. I don’t live in an apartment! He obviously either went to the wrong place or decided not to deliver the package because it weighs 325 pounds. I must also note that their records state that they have attempted to deliver the package 3 times and I wasn't home. I'm retired and spend about 98% of my time at home. I'm aggravated and frustrated with their lousy customer service, but who cares? I don't want a standard apology letter from their customer service department that their lawyers have approved. I just want my package and I, going forward, I will only buy from companies that will give me the option of using another company.

I returned a Mitsubishi Mr. Slim ductless mini split system to AC Wholesalers via UPS. KAPCO, Inc. was the agent who arranged the shipping. There were a total of 4 boxes. All items were in original factory packaging, and in good condition. I paid for additional insurance on the condenser ($1,200.00) and wall unit ($600.00). Upon arrival, AC Wholesalers refused to accept the condenser, because it was damaged in transit, and returned it to KAPCO, Inc who arranged the shipping. The box of the returned item was mangled, despite stickers on the box stating "fragile do not stack" and the unit itself was damaged.

The door was answered pretty quickly when the delivery man knocked at about 7pm est. He then told me, "You have three more packages so follow me to the truck," and shoved one of the boxes with his foot at me. I was not wearing shoes and the package stubbed my toe. I was just wearing a lightweight t-shirt and shorts and it felt like 30 degrees outside but he already turned around towards the truck. When I stood there flabbergasted, he came back and ordered (with a smile) "Get your packages." "Excuse me?" I couldn't help but raise my voice. "Isn't it your job to actually deliver the packages?" We exchanged words for a minute or so before he caved in and went to get the other packages. I asked for his name to report him but he wouldn't give it.

I bought a box, bubble wrap, and tape from UPS store. I also got directions on how to box my original Brian Halsy prints, that I sold to a lady in Ilinois. I boxed them up the way I was told, and shipped them with the description, "framed art". UPS store in Brevard NC told me that they looked good when we shipped them. 3 days later, I was tracking them, I saw where they had been destroyed, and were being discarded. I went to the UPS store and started a claim. They said they had never seen where a package, that was labeled, discarded before. Well, UPS did an investigation, and said they weren't going to do anything, and that I didn't package them right. They finally sent package back, and said that I should salvage what I can, and bring it back to them, and they would ship it back for $25.

UPS should not be allowed to just drop off a package at your door and leave, because of all the damn thieves out here! They should at least be courteous enough to leave the package out of visibility, for example behind a bush or in the backyard! Just because a car is in the driveway, that doesn't mean that someone is home! The mail man requires a signature for packages, so why not UPS? Not to mention, the mail man goes out of his way to ensure that the customer gets their mail! I mean, get with the damn program UPS, before I switch to FED EX and just be damn FED UP!

Minus 10 rating! I've been shipping worldwide over 40 years and know how to pack for safe delivery of delicates. I just received my 6 boxes of my late mother's circa 1950-1960 household glass and crockery. All are smashed to smithereens! Actual value of these items were minimal, but the sentimental and family history value were priceless! I don't know what kind of illiterate, ** apes this company is now using, but apparently they only hire bottom feeders who's only skill is destruction.

I ordered a performance dress from overseas. The merchant sent the dress out on Dec. 10, 2011 using expedited services (3-4 days). The latest the dress should have been received was Dec. 14, 2011. Using the UPS tracking service, I saw where UPS delayed processing the package on time and the plane was missed on Dec. 14. Per their site, the dress would be delivered by 10:30 am Dec. 15, 2011. The next morning I checked to discover the package was received in Memphis and shipped on to North Carolina overnight and went out for delivery. Per UPS, the address label suddenly became illegible or was missing and now the delay has become due to the merchant.

Yesterday I purchased gifts and had them shipped to NJ and CA at the UPS store within Toys R Us. The fees were outrageous and upon my expressing the same to the clerk, I was told "the package has to travel all the way to California". I have a UPS shipping account so I have a sense of how much it cost to ship.

My grandmother had passed away and I went down to clear some her personal effects and ship them from Florida to NJ. I went to the local UPS store with my items packed for shipment, and informed them they were very fragile and irreplaceable. I was never offered any type of protection. They did use fragile tape on the 4 boxes, but when I received them the items in each box were damaged and broken. The boxes looked like they had been through a war. I had more items packed in my luggage that I checked at the airport that they also marked fragile and they were perfectly fine and they were not as protected as what I shipped.

I shipped a Sony Playstation 3 from the UPS Store #6179 at 1323 W. Walnut Ave (Suite 2) in Dalton Georgia to Harrison, NY . The box was very well-packed with peanuts and styrofoam and plastic. The UPS clerk who received the package mentioned the package looked good.

Got a phone call from our UPS driver. Told us he could not deliver our package to our home. We would have to wait until he had another delivery to the N. of Tower City. (We live 3 miles N. of town). Or he would leave our package at the the gas station in town. Was sent by mailer "smart post" or what ever you guys call it. Where the package is to be drop shipped to the local post office. They arrive to our town after the post office is closed for the day. I complained he said other drivers would just return the package to mailer. He was just being nice.~ Wow!

The 1st TV was damaged, I signed up for text tracking, but received none. I spent 8 days waiting for a $475 TV , because I am disabled & unable to lift & worried it would be left on the porch even though over $350. The 2nd TV I receive no text, the doorbell rang, so I got up right away, but they left the TV on porch. I called out to the man, but he ignored me & left. UPS notified I was disabled & required help just to place it inside the door before delivery. I called 800# right away, spoke to Carlos & Sonja and she was calling local UPS.

Deplorable handling of claim for lost package. UPS lost my return JC Penney catalog purchase (a car coat) and then when I filed a claim, held up the claim without notifying me due to lack of "original invoice." Of course, the "original invoice" for the purchase was in the lost package since it was being sent back to Penny's for a refund! I faxed UPS what I had, i.e. the JC Penney's bill showing the charge for the item but wasn't good enough. UPS suggested that I go online and find some bogus similar item to represent what was in the lost package. I found this very strange.

I have had two issues since I moved to my new house a little over a month ago. One: the driver left a $2500 piece of equipment, along with another package, at the wrong address! I live on drive and he left the package at circle. If your job is delivering to the right address, this is totally unacceptable. Luckily the packages were still outside the other person's home (you could see the two big boxes from the street), and I just picked them up.

I have an interview in Toronto, with the US Consulate for renewing my working visa. I shipped all the original documents using UPS. They lost the documents. Aside from losing the documents, I lost my plane and hotel reservations. The customer support team are trained to say how "sorry" they are, aren't they? I lost my hotel reservation, plane ticket, and the interview with the US consulate, and who knows the implications on trying to obtain those original documents again.