United Parcel Service - UPS Reviews

I had purchased a playset from Gorilla, they used UPS to deliver it. The package arrived at the terminal near my Town in Massachusetts Monday last week, and was supposed to arrive here on Tuesday of last week as well. However, it wasn't delivered. That was 6 days ago and is still not delivered. On Tuesday last week, this was scheduled to get here, we were told the package was loaded in the truck and was on the road (at least this was assured to me by the UPS managers on the terminal). We waited but it wasn't delivered. Then we were told the truck never left the facility.

Accurately my drum set arrived in two boxes shipped from Musician's Friend. I called the shipper as the second box was damaged and open hole. The driver for UPS had SHOVED the two heavy boxes in front of my only door out to the small porch and left. I had nothing to sign. Upon opening over a 100 lbs of drum and hardware I discovered the bent drum hoop and loose screws falling out of the box. Some missing and the unit attached to the drum now loose having been yanked out by whatever caused the hole which appeared to be a fork lift. I am compensated only $25 from the shipper and UPS wanted $13.50 to return what they damaged. I called the shipper was assured a new label would come with the driver to be a free return. I never saw the driver pick up the box on the small front porch and then both shipper and UPS told me it was stolen.

They are truly thieves. I highly recommend that you stay away from them. When shipping items, they sell you an expensive "insurance" claiming that you can recover the cost of the item and shipping cost if the item is delivered broken or gets lost. Guess what? The item that we shipped was delivered shattered, literally in pieces, but after staying on hold for hours to get through to a representative, they refused to refund me a penny -- despite having paid a considerable sums for shipping and for insurance.

The UPS drivers never even bother trying to deliver the packages anymore. I've been waiting all day so I wouldn't miss them and just saw an update saying that they made an attempt to deliver it 4 minutes ago and it was unsuccessful. I've been 8 ft from my front door the entire time and there's not even a notice or anything. Now I'll have to walk to a "package center" to pick it up myself during the summer in Arizona (115+ degrees). Not the first time this has happened. To top it off there's not even an email on their website to complain to the company directly, only one for "lost/damaged packages".

On several occasions I have had been the victim of poor customer service. My packages are never delivered as promised even if it is Next Day Air or I am forced to wait until the next business day which is usually Monday because like today, the delivery was due on Friday. It is unfortunate that their issues become the consumer's problem.

The UPS driver, ran up, dropped it off and ran without letting me sign for it; he totally blew me off. If he had waited 10 seconds to get to my door, I would of refuse the package because it was not ours. Now, a day later this package has been sitting out in the rain, having not been picked up that same day as promised by the customer service agent. I tried five phone numbers and could not get a UPS representative so I gave up. The sixth customer service phone/person wanted to give me a location to drop the box off. I refused, really put off that they expected me to correct their mistake and do their job. Being a very busy business person, I really found this unethical. I refused to take responsibility for this incident/package. The box is still sitting outside our door where it was abandoned. The UPS tracking number is not ours.

I was given a tracking number and a delivery date. When I called because I had not received my package, I was initially told that the package would be delivered by 7PM. Then, I was told that the package had not left the terminal in my city. Then, I was told that the package was in New Jersey. I live in South Carolina. He told me to keep checking the tracking number. He said he could not tell me when my package would arrive. I need my package because it is a part of a marketing campaign that we are involved in on Saturday.

Reckless UPS driver drive nearly T-bone to my car w/ kids at River Place Blvd /Canoas Dr 78730. At the time I was spotted UPS driver coming out on my right side approximating less than 30ft (on 30MPH street) and I have the right of way (he was coming out of the street neighborhood). Usually, I recognized most of my UPS drivers (some are good drivers and some are not). But this driver was doing something to his phone. I tapped my horn to alert him, but he was too focus on his phone by looking down on his laps. And to my second hold down horn and he seems to flipped his middle finger.

What a disgusting operation! Package delivered last night was set inside my open garage. Fine but why do you always fail to ring the doorbell to at least alert us to look at our front doors? Why are the packages always filthy? It is not that way with FedEx and the USPS. Package delivered last night had large gaping holes at 4 locations and it turns out a critical part of the assembly is missing. Now am I losing hours trying to hold them accountable for the damage. They make customer service a hassle. For the 35+ years they have been mucking up the biggest percentage of my deliveries it has been impossible to call the local terminal. Lack of contact is a tactic they use, changing the local terminal numbers every couple of months.

They lost my package from Microsoft (which is very important to me) and didn't even inform me of it for 2 weeks. The way I found out is that I contacted Microsoft support and they told me I'm supposed to have my package for around 2 weeks and after a bit of searching they found out that it got lost, horrible experience. I'll rather use FedEx next time.

The item was being delivered to my house on the days I work. I can't make a simple stupid request to, I don't know, deliver the damn item on the day I don't work but I have to pay $40 to do so? It's a damn simple request. I have since returned the item to the sender on the principle of this crap company who also won't leave me the damn item at my door or even let me pick the damn item up from the UPS location. Extortion much?

I had a time sensitive package shipped to me overnight. After talking to customer service for several hours on the phone {which is in the Philippines}, I was told that they could not find my package. I had to get a replacement on the way ASAP. Got an email from UPS that the replacement would be delivered the next day. I called the distribution center, and talked to Jackie, to see if I could get an early delivery. Jackie told me that I would get it when I get it. I advised Jackie that this is a replacement from them losing the first one. Jackie advised me that the replacement package could get lost too if I asked one more time.

Shipped with UPS most of the existence of our shop. Newest protocol. You ship it with them they only pay you $100 on what they damage or lose. Will no longer guarantee your products unless you pay extra in which online stores cannot collect for to pay you back anything over $100. Person orders online from your store. You ship it according to their rates you are in the hole. Minimum of an extra $2.00 a box. So that rate they quote you is incorrect. The basically take advantage of the shipper.

I ordered 2 air conditioners and paid extra to have them shipped 2 day express. On Thursday, UPS came while I was at work. On Friday, UPS came while I was at work. Then I had to sweat all weekend, because UPS does not deliver on weekends. No. Why would they do that? Just continue coming on weekdays during business hours and being surprised to find me out. On Monday, I left my delivery ticket on my door with a signature, asking the driver to leave my packages. Instead, he left a "final delivery attempt" ticket. Now, 5 days after I was supposed to have my air conditioners, I have to go pick them up myself... On a weekday, during business hours! Fix your policy, UPS.

My insulin was supposed to be delivered on the 16th (next day air) but as of the 19th, still no delivery. Someone fraudulently made a tracking entry that I requested to pick up my meds at the local UPS office. This company's practices are fraudulent, unethical, and illegal. Next day air fees, horrible customer service, and erroneous tracking entries are all acceptable practices apparently. If I could access the tracking entries login; I would file federal felony charges (RX meds are controlled by DEA). Avoid using UPS and reduce stress.

I asked for help preparing two packages. The agent chided me that I was supposed to prepare the packages before coming to the store. I bought a roll of clear packaging tape, marked up 800% to 8$, and prepared my own packages. When I asked the same agent if the packages looked good and would arrive at their destinations, he replied, "Hopefully," in what I thought was a threatening tone. I exited, not wanting to provoke the agent further for fear he would divert my packages.

I have packages delivered to my home and my business several times a week. I have been having a problem with UPS drivers, in particular, for at least 5 years. She doesn't want to get out of her truck, so lies to UPS and says I live in a gated community (I don't) or that there was "ice" on my sidewalk (there wasn't, the walk across the lawn was shoveled and salted and we don't have "sidewalks" in our neighborhood in front of or between houses) or, the kicker, that "there were too many branches and leaves over the walkway so I couldn't deliver the package" then she sits in her comfy truck and doesn't bother to exit the truck to deliver the package.

This is an update to my previous complaint about a lost shipment. Because the label came off of the shipment, lost and found opened the package to locate identifying information. They misprinted the address they found inside so the package was delivered to the wrong address ON THE EXPECTED DELIVERY DATE. The package remained at that wrong address for over two weeks until lost and found eventually located it after corporate customer service got involved. The recipient called the UPS facility in the city where the package had been delivered and arranged to pick it up at the UPS facility. The contents of the shipment were intact and the shipping charges were reimbursed to the sender. It is worth noting that this triangle of errors began with a label that had been applied poorly at the counter by the UPS agent. Apply your own labels to be certain they are secure.

I order things online FOR THE CONVENIENCE of having them delivered to my door. Every single time a package has been sent to me via UPS, they lie through their teeth saying no one was home to deliver the package. I order things a lot, so when I know I have a package out for delivery I make sure I am home or I leave instructions to leave it at the door.

I cancelled my Amazon Prime account due to UPS' poor customer service. I see no point in paying for a service where I am promised expedited shipping and I don't get it. UPS either delivers the package to the wrong door or I have to get it from an access point, and their customer service is horrible. If I could give UPS 1/2 a star I would.

UPS is the worst delivery service. We moved into a new community 3 months ago. I ordered something from UCLA which was shipped by UPS. For the second time now they are unable to find the address (which is funny because I saw a UPS truck yesterday delivering to my neighbors right next door). But instead of sending me an email or calling me they just updated the delivery to "Receiver requested package to be held at UPS facility". First of all, NO I DID NOT. And second, I would not have chosen the one which is an hour away from my place if I would have requested it. So I am on the phone with customer service and they are telling me I would have to pick it up there because they now cannot change it anymore... You know what, just send it back please. I will find another store that can send it via FedEx or USPS.

I have been very dissatisfied with UPS for some time now. In January 2015 they lost three shipments of mine and would not pay for them citing that they were not packaged properly. We had shipped 100's of these packages with them prior to this event and after before switching to FedEx. These are big packages that I paid extra handling charges on. I ask them if it was the packaging then why could they not return the defective packaging to me. I was told it could not be located. In the long and short of it I battled with them for six month and finally gave up.

Overnight delivery was scheduled for Monday. Not delivered, found the note on the door "pick up at local UPS store tomorrow". The next day went to UPS store, package is not there. Called UPS complaint department - was told by UPS representative supervisor that the local UPS store has refused the package twice for "unknown reasons, then for "contractual reasons, then "for reasons we can't tell you". That was a lie. Package was never refused, has never attempted to be delivered to the local UPS store. And later on, the UPS customer service stated "sorry for misunderstanding" when the local UPS store representative called them to confront. Then came another excuses "signature was required". No was not. "Under discretion of the driver if location seems unsafe." Well it is a private house in upscale neighborhood and in the gated community. I have UPS delivered more valuable items dropped at the door no questions asked.

Like many others that I'm sure this has happened to, I'm extremely disappointed, because this is becoming more problematic than I would like it to be. You wait home all day just so you don't miss your package, estimate is 8pm, so you literally stay home All day. And then come to find out "a first attempt was made". That's funny because I never heard the bell ring AND on top of that, I went downstairs to get the "notification" that they supposedly left, NOTHING! So, you're going to tell me you "attempted" a delivery, yet no proof. When I call customer service, they ask if I would like to pick it up at a location nowhere near my home, umm no! That defeats the whole purpose of me spending my one day off to wait for my package! UPS, you need to get your stuff together, because some of your employees aren't doing their job and it's a big inconvenience for other people.

The package was shipped Monday morning. It was supposed to be a speedy delivery, Tuesday morning. Never came in the morning, then UPS said it would be delivered throughout the day. Stayed here waiting till 8 pm and nothing. Early Wednesday, the UPS said it was going to be delivered in the morning. At noon they said it would take a max 2 hours. Now it is 3 pm and they say it will be delivered today. How can I believe them? Now they say on twitter that there is no info on the package saying that it should be delivered fast. They are basically saying I lied. They are the ones lying. If they had told us it was going to take more than 48 hours, we would have gone with FedEx. My recommendation: if you need a reliable delivery company, don't go with UPS. Detail: the package had to travel only 80 miles!

UPS SurePost - I think this is the most efficient and fast service. On many occasions they delivered the package before the estimated day. I have received at least 40 to 50 packages last year. Maybe about 2 packages didn't arrive on time. There is another problem. Most of the time the driver doesn't ring the bell. So I have to constantly track the package to know that it was delivered. However, I'm satisfied with their overall service.

I sent a package to Canada (shoes) and declared the value at $80 and the Clark prints another paper and write 800 on it. At first, I did not catch the mistake. I called the store and he admitted his mistake and said he would correct it. He did nothing and later denied he made a mistake. I called UPS and they called me back to inform me that it was my mistake and I should not sign anything before reading it.

On 5-7-2017 my wife ordered me a stained glass kit from Anything In Stained Glass, which is in Maryland. I live in Texas. UPS had given me a date to receive my package. I did not get it so I called UPS and was told yet another date, then another, then they said my package accidentally got sent to California. Well after that they claimed they lost it. I have been on the phone with them a few times and got promises that never came true. Anything In Stained Glass did resend me another, which they had to send via UPS because of a contract obligation. I finally received my package on 5-26/2017. This was the package resent by Anything In Stained Glass. I refuse to ever use UPS because of their poor customer service and total lack of accountability.

If I could give it zero stars I would. How you gonna say you can't deliver to my house then go? I tried at the office when the UPS never even came by the place. I get deliveries all the time. Wow why you gonna lie like that? Very bad experience. Never will I use UPS again so I don't even know if I'm gonna get my packages.

Anyone looking for a HUGE box of new Converse shoes? Well, they were delivered to my house in La Jolla, my husband's name as sender and recipient, but we have nothing to do with these shoes. Moreover we don't want them. Tried to call UPS to ask them to come pick it up and got endless transfers. I'm not lifting this heavy box, nor spending any more time on hold. It'll sit outside until I throw it in the garbage.

UPS dropped off a package on the door step and it was stolen. I made a claim and after a month and a half they finally paid a fraction of what the package was valued. Worst customer service ever. Won't back up their customers at all. I will never use UPS again. FedEx is the way to go.

I just had a package delivered to me by them yesterday. My experience was so bad that I wrote to Amazon and recommended they stop using UPS for their shipping. I received a package with no shipping box. The label was just slapped onto the product box. The box looked like the driver had gotten out of his truck, put it on the ground and kicked it all the way to my door. I would never recommend using UPS to anyone!

Amazon shipped my order with UPS and when it arrived the hotel, the box was empty with nothing inside. An investigation on behalf of Amazon was done and it was concluded that on its way to the hotel it was tampered with by a UPS employee. Horrible customer service. Due this sour experience I decided to never use UPS or Amazon ever again.

I ordered an item from eBay and it was shipped via UPS (Unbelievably Poor Service). The notification showed up as delivered, but when I went to get it from my front door it wasn't there! I contacted UPS and was told a CSR rep would get back to me. They tried, but didn't bother to leave a message. I had to cherry pick through missed calls to get their number and return their call. I got stuck with an airheaded individual who asked me to go and get the package they were supposed to deliver! I told them, "No way", and then was told that it might be tomorrow before they got around to fixing their mistake. I have already complained numerous times to UPS about the poor quality of service they offer me (and offered me in the past), and evidently they didn't bother to write anything down. I avoid UPS like the plague that they are, are suggest others do the same.

Not the customer center in Stockton per se but UPS in general-customer service at the customer center has been helpful in past. I finally got the Husqvarna dirt bike forks I had been looking for and were almost brand new 1987 vintage. I sent them for modifications from Stockton to So Cal. Frickin' UPS loses them in transit and no one seems to care. I am distraught and no one seems to give a damn. I insured them for $500 and now have to go through the claims hassle from afar because I live in Mexico. Whoo-hoo! Let you know how that goes. Then I will review Customer Center in Stockton. I have heard FedEx is better on reliability. What happened to well oiled machine UPS used to be? I am upset.

I have had the most horrifying experience with UPS. I ordered a phone from T-Mobile who was intended for my sister-in-law. She and my niece just got to this country and have no means of communication. She is now stationed in Rhode Island, which is where I told T-Mobile the phone should be sent to. They assured me her name did not have to be in the delivery and that they would overnight the phone to her. Once the delivery driver gets to my sister-in-law he proceeds to ID her and then did not hand the phone to her.

Very courteous and supportive - I would like to take this time to compliment the excellent customer service from a UPS driver named Sammy from Miami. He went above and beyond my expectations to pick up a very important document for me. He made my day.

The United Parcel Service (UPS) - Known for their on time superior performance has had a massive lapse in judgment and management in the Northeast that is impacting all heavy freight which borders on Fraud and Deceitful business practices and should be reported to the Attorney General if it is not corrected immediately. We can call them outright Liars on multiple fronts including in their e-commerce portraying locations of packages that are not real or accurate.

I ordered a camera for my daughter's birthday, I paid an extra $10 to have it shipped UPS instead of the postal service due to problems I've had in the past not receiving mail. First of all I took off work and stayed home all day to wait to the driver. The time frame they gave me was 1:45 pm to 5:45 pm, HA!!! Finally at 8 pm I get a text saying my package was delivered at 7:52, why it took 8 min to get a notification is beyond me. So I run outside and my box is sitting on my porch, not even sealed, nobody ever knocked on my door. I immediately called UPS and though the customer service representative was friendly she was of no help at all. I was told if something is missing I can file a claim but as far as making a complaint against this clearly incompetent driver she couldn't help me. Never again.

I sent my package on 5/19/17 and it was to be delivered on 5/25/17. To say the least it was lost somewhere between Phoenix and Tucson. I put in a claim on the morning of 5/26/17. I have contacted UPS and get a different story every day. I am out $155.00 and they have done nothing but Jerk me around. Now I am being told that they tried to contact the UPS store that I shipped from and no one responded. So I just made another trip up there and now she has to send in another claim??? AND IT TAKES 24-48 HRS. Then the next fun thing is then I get to wait for another 10 business days for them to cut a check. Also when I dropped this package off I was never asked about adding extra insurance or what amount UPS covers so now they only cover $100.00 and the package was $154.95. So my good feelings about UPS have plummeted. USPS is looking good.

My package was supposed to be delivered today, June 7, 2017. I took off work to make sure that I would be home. They don't knock anymore, just drop the packages and I live in an apartment complex. I checked tracking online several times and it always said that it was on the truck to be delivered. I called and talked to a live person once and was told the same thing. Eight PM got here so I went to live chat. I was told that they couldn't deliver it because the address was wrong. Such liars! I have lived here since 1989 so I know my address. I'm assuming they thought they might have to climb steps and just didn't want to. The post office does it. Anyhow, I don't live upstairs. They said they were going to return the items that I already paid for.

Get a note on my door that UPS tried to drop off a package at my front door even though they should delivered it to the front office of my apartment complex like most do, however called the 1-800 number on the back to see if I can get my textbooks that I needed for school by today and the lady told me I could by picking it up at the hub and would receive a phone call within an hour to go get it.

Horrible customer service by the driver. I get a call to my cell phone from my apartment buzzer and it's the UPS man saying he has a package for me, I buzz him in and I say, "Okay, I'm not at home, I'm at work. My daughter lives across the street, I'll send her over." Literally a 3 min. walk from one apartment building to another apartment building. He gets belligerent, "Oh man! Well where is she? Where does she live? Which one is it? This is ridiculous!!" And then he hangs up. My daughter gets there and there's no UPS truck, I buzz her in she goes to my apartment and there's a note on the door. He was so nasty and rude. I want to file a complaint against this man. It's 2:30pm to whatever driver was on the 4400 Clarkwood Parkway Route. Please put this complaint in his employee file. His customer service is horrible. It's millions of people who need a job. I'm a supervisor myself and had he been my employee, today would have been his last!

Let's see... Last week, UPS manage to lose a 100 pound nightstand (yep, just totally lost it.) The following week, they managed to never deliver my headboard. They informed me THEY forgot my headboard at the warehouse and that's why it's delayed. But wait, here's the best part... I spent 1 and 1/2 hours on the phone with them to get a manager. The manager then told me that she guaranteed the item would be delivered the following day. I told her that's great but I needed more confirmation because I was supposed to be going out of town on business and would postpone my trip as long as I was guaranteed my item would be delivered the following day. Sure enough, I received a call that evening saying to "rest assured," the item would be delivered the following day.

You can't talk any sense into these people. They're never wrong even when you tell them your deliveries have been delivered by 3pm for the last 15 years and today they keep telling me it's out for delivery. IT'S NOT. So I'm calling all my vendors to switch over to FedEx. It all started when they went PUBLIC and it's cut cars load up the deliveries with way more than can get delivered in a timely matter. All I can say is you all need to SWITCH to a better service.

My package has been in transit with UPS since 18/5/2017, some 20 days or nearly 3 weeks. What a performance!!! Yesterday I went to your Halim base seeking information only to be told the package was at Pasar Minggu Depot but would be delivered that day (yesterday). Surprise, surprise NO PACKAGE delivery!!

I was excited to receive a package that was very important to me. The package required a signature. I went to the UPS website and paid in order to reduce the delivery window to just 2 hours. I adjusted my day schedule around this delivery. They didn't deliver the package. I called UPS and they suggested, if I were lucky, I could get a refund on the money I paid to get the package delivered in a window. How dare they do that? My time, worthless to them. This is a big corporation that is not interested in customer service as long as people still send stuff by UPS. I won't.

I shipped a vintage 1970 Schwinn Orange Krate bicycle using this franchise store ( #6731 Goshen Ave, Visalia, CA). I paid $22 extra for "professional" packaging, which was to include 2" of padding around the inside of the box, as well as the loose pieces to be secured together to prevent movement. My customer received the item, the box had been dropped several times, there was little to no padding placed around the inside of the box as promised by "Sammy" in the store, as well as the parts were not secured together whatsoever.

The driver didn't wait 5 seconds for us to answer the front door. Went to open the front door after hearing the doorbell and she was driving away. Ran after the truck to try and get her attention but she was obviously in a hurry as she flew down the street to her next stop. Saw her get out with a package, ring the doorbell and not wait long enough for the homeowner to answer the door. Again, she left with the package, not delivering it. When I called UPS to complain and request to have it redelivered that day, they told me I can pick it up at an Access Point. Really??? I have to go out of my way now to get my package because the driver didn't feel like waiting 5 seconds? I don't think so. Will never use them again.

I ordered a Patio Umbrella on May 31. It was shipped same day 2nd Day Air. It showed up in Columbia SC facility mid-day June 1 and it has still not left the SC facility. Based on tracking info never left. My wife and I are leaving Tue June 6th for a 2-week vacation. We wanted this for an event for that weekend of June 3-4 at home. Never showed up. I had to borrow one from a neighbor and it got damaged and now I have to buy them a new one.

On May 23, 2017, I ordered a package that was to come to me on June 1, 2017. Now keep in mind, I am a senior citizen, retired and home 24/7... especially when I am expecting a delivery of any kind. Well, on May 26, 2017, I received a notice from UPS stating, "sorry we missed you". And, again on May 27, 2017, I get an identical notice. Here I am... in my apartment, which is on the 14th floor, patiently waiting for my delivery and, the delivery has come and gone twice without my knowledge of it ever having been there. No one rang my apartment doorbell or rang my intercom to alert me of their presence. How did I find out? Well, the delivery person left the messages stuck on my mailbox door!

I would strongly urge businesses not to use UPS as their courier option. It gives a bad impression of the company if goods arrive late with no proper notification or care. A customer is unlikely to buy from that business again and it was the courier's fault. UPS in my country Ireland do not cater to rural customers. They do not have a daily delivery service. A package I ordered recently went all over Ireland before eventually reaching me. No delivery notification. Other courier companies text or phone directly. I had a very difficult time getting in touch with customer care - which is a total misnomer. When I finally did they informed me that they had handed the parcel off to a local courier in my area and they had no further information of where my parcel was.

UPS's Service is VERY Unsatisfying! In the Past 3 weeks we have had MANY products go missing, Customers Canceling Orders because they never receive the product, VERY Unhelpful Customer Service. And UPS Does NOT pay us for what the Product is Worth - We've lost Hundreds of Dollars. It's NO WONDER UPS is considered a BILLION Dollar Business.

Already a proven class action lawsuit in Canada, UPS still uses overcharging without consent for brokerage. I have emailed UPS and given them information to not use their brokers, however they still use UPS brokerage service. The last time they said it was because I did not include all my aliases - Although my name was on the package it was preceded by the word Mr. and was no one of the names on account. They went on to confirm that Mr without the . would be another alias and had to be entered into their database as a separate name... And so it goes on. I had $60 of brokerage on one package from the US. My broker would have cleared the same package for $7.

I am extremely disappointed with UPS. I have complained multiple of times and no problem solved. The delivery driver does not ring the doorbell that I waste my day when I am here or I have a relative going after a rude driver for our packages. If he hates delivering to us, change his route or job position so that another delivery driver can enjoy delivering than the one that is not putting effort.

They have slow service and I keep getting damaged boxes that have sat on the truck getting smashed around 12 to 14 hours from when they picked it up. Forget about complaining. They direct your call to China and do absolutely nothing about it. Said two business days took nearly a week because of one day Holiday. Argues with you on phone and does nothing. Don't waste your time calling, they don't care. Worst customer service department I have ever dealt with. Horrible company to do business.

I forgot my wallet while driving Phoenix to Huntington Beach, Calif. and had the brilliant idea of having my son send my wallet guaranteed overnight delivery via UPS. I paid $65 for a wallet however given that it was a Memorial day weekend with lots of fun planned I figured it was worth it. The next day arrived and no wallet. In fact, the wallet never left Phoenix. UPS had no answer as to why the delivery never took place and that their brilliant solution would be a delivery on Tuesday.

Have had multiple experiences with lost or delayed packages. Website difficult to navigate, and I've had to authorize shipment releases multiple times because it didn't "take" in their system, and have even missed out on packages because I authorized a shipment release, and the package was still never delivered when I wasn't home because their system still showed a signature requirement. Just had another issue with a lost package. After having one last year get sent to New Mexico, when I live in Kentucky, having a similar issue happen again is the last straw. I encourage everyone to receive packages using post office or FedEx when possible.

The worst company ever. They lose your package and they blame you for their fault. What kind of bs is that and never call you like it's not there. Personal stuff getting lost. Been 3 month since I lost all my kids pictures and more. Never ever again using them and better believe I'll let everyone I know how bad this company is!!!! Horrible.

UPS.com website is one of the worse eCommerce site you can find on the internet. Can't believe they could not do better. At the least, they can "copy" from usps, FedEx or Amazon but they choose not to and make customers suffer. 100% of the times my packages don't get delivered on time or at right place. Stupid my choice is another scam. Good for nothing. Staff is so rude and careless as if they can always go and work at some other store near their home and get paid better than UPS. It is high time UPS cares about customers otherwise it will be history.

UPS some of the most INCOMPETENT DRIVERS! They were scheduled to pick up a 90 lb package which they delivered beat up. Waited all damn day and evening. Saw the UPS truck go right by my apt. so I just knew he was headed here. NOPE! The INCOMPETENT DRIVER went to the wrong bldg/apt. I was wondering what was taking him so long to come around the corner. Then guess what??? I get an email saying sorry we missed you. WTF!!! Missed who I've been sitting right here - no knock, no nothing. I kept looking out the window saying he be around the corner any second. NOPE!!! Never came to my apt!!! So I called immediately when I get this email and demand they send his dumb incompetent... back!!!

I received three emails from UPS My Choice alerting me of package arrival today. Each stated that my signature was required for delivery. That's good because it was a valuable painting - obviously a one-of-a-kind. The driver showed up, delivered the box to our doorstep (large and very visible from the street), then rang the bell and ran off - immediately driving away. Thefts of UPS deliveries are RAMPANT in this part of San Francisco. This is inexcusable. Fortunately, I was home.

Every package delivered to my home by UPS was placed at the wrong house. UPS says they will not deliver to a PO Box but I have received packages from them at my PO box. There seems to be conflicting information here. UPS makes shopping online a hassle. My last order was to be delivered to my PO Box (Small, Less than one pound). I checked the Tracking on May 15 and saw it was undeliverable so I changed the address to my home. On May 22 I received a card in the mail (In my PO Box) saying the package was undeliverable to a PO box and would be returned to the shipper. When I checked the tracking I found the package was not returned yet so I again changed the Delivery address. I also contacted UPS customer service by phone. Three hours after this the package was on its way back to the shipper. I will no longer deal with Online companies that only use UPS.

I have been waiting for the delivery today at home, and when I checked the status, apparently a final delivery attempt has been made! Nobody rang my door and there was no note left on this final attempt - so how can you confirm you actually made the attempt? They have also said they attempted delivery yesterday, but there was no note left as well - Absolute Liars! Lazy people pretend they attempted a delivery but never even got to my house! I even left a note on the door... I took off a day from work to get this delivery! I am extremely dissatisfied and this company should be banned from doing such services!

Since creating SurePost service whereby UPS passes packages off to the USPS or their subcontractors, UPS ground service is in the tank. The contractors do not real addresses and will deliver to any location that has a matching house number, never mind if it's a completely different street. This is chronic in my area. Recently I arrived home from 3 days driving to find a barricade of large heavy boxes full of furniture stacked as tall as I am right in front of the only exteriorly accessible door to my home. The name and address are not mine but the street number is dead on--only the street name is some distance from here.

Wow! I can't say enough bad things about this company. I've only been dealing with them for less than 3 months. I've had packages lost, left at the wrong address, left at an access point for my customer to pick-up, rude customer service and the list goes on. We ship packages on a daily basis and they refuse to help fix their issues in any way and we are a "Preferred Customer" so I can only imagine what the regular person has to go through. They may want to hire a better upper management team.

Attempted delivery twice, never left any sticker, now customer service is sending me to Parsippany, NJ 70 miles away from my home to pick the package. Was informed I can changed pickup location for additional cost but the earliest it will be in 5 days, and I need my passport in 3 days to go on vacation. Bunch of clowns in customer service are giving me different information, why did I decide to use UPS, lesson learn, BIG MISTAKE!!!

Shipment was never received & UPS refuses to resolve the issue. They keep closing my case even though it's not resolved. I paid for overnight delivery & the driver claims it was left at my daughter's door which is impossible because she lives in an apartment complex on the 5th floor and she could not have had access to her door. I shipped it from a drop off location and the manager there said he could not believe how horrible UPS has been about this. They have continued to lie to me about how they were trying to resolve this issue. The package was not signed for even though I shipped it overnight. I can't resolve it by telephone or email and this has been going on for 2 months.

Package was supposed to arrive May 19th 2017. Looked at UPS tracking on the 18th. Said delivered. We were playing with our kids in the front... no package was delivered. Called them on the 19th. They said it made it. Nope. Did not. Now they are giving Amazon the runaround. Blah blah blah. Stupid horrible company.

Just received a large package 20X20X20 from Illinois to Arizona. Paid for special "FRAGILE" stickers and shipping. The package was crushed!!! 2 of the 4 corners were split open and the entire box was compressed! This is where it gets even more incompetent, the delivery driver flipped the box!!! C'mon really??? This isn't the first time UPS couldn't understand what "FRAGILE" meant! But this is the last time my business and my family will ever use UPS. JUST PLAIN INCOMPETENT!!!

They broke my television and refuse to pay for it. I had my TV shipped from the store in Chicago by my Mom. The lady Sarah was very unprofessional with my Mom, had her sign something that was not explained. Called corporate, talked to Pam. She had no help and became rude as well. They talk to me any kind of way, did my property wrong and I would like to know how to sue or what can I do to expose the behavior so that it won't happen again.

Today, UPS did not deliver an urgent package. Instead, the driver lied and stated that I refused delivery (tracking #**). I was home all day and watched closely for the delivery. The last several shipments were the same problem but the excuse was "emergency or weather condition has delayed delivery" but there was no emergency or foul weather. Then the package was delivered to a store in town instead of to my home. (I had no association with that store). When I finally located where the package was, after multiple calls to the local facility and online contact with UPS via internet, I drove to town to retrieve the package and found that another package had been left there for a whole month without us knowing it!

I wish nobody would ever use them. Full of liars and lazy drivers. Always lying about delivery attempts and never leave the note. WHY? Because they never even came by!!! It's already the 2nd case in the past 6 months.

I had a shipment of paint to be delivered. Apparently, they could not find my home with numbers or me waving and trying to catch the guy. It was 7 gallons. I finally received, the next day, 5 gallons. 2 were destroyed by them in shipping and discarded, and 1 that I received was smashed and leaking. I now have one package that is being returned to sender because they, apparently, cannot read house numbers and sent my package back. 4 days ago a package from UPS was delivered to my home. How can they not find me again. I didn't scoot house down, wtf.

I live in a five floor walk up. The gentleman who is supposed to be delivering my items always lies and says he came and no one is home. Someone is always at home. He doesn't even bother to ring the buzzer. I have made numerous complaints about him and no one at UPS could care less. They are unprofessional and provide the worst service I've seen in my life.

Absolutely appalling service. Paid £32 for a large parcel collecting from my work address and delivered by 6 pm next day. They never came for parcel. I rang (after struggling to find a number/department) next day several times and emailed eventually got a manager who then wanted an extra fee to arrange collection. They were no help, no apologies or offer to sort problem ended up cancelling and giving my customer money back causing me 3 hours wasted time and loss of a sale.

A package (documents - 1lb) sent to me were via 3-day select Lufkin, Texas to Salt Lake City. Did not honor the requested, and paid for delivery option (as referenced in the UPS provided tracking information). Per UPS tracking information, the package was received by UPS from the shipper on May 9th in Lufkin, Texas. On May 12th, I received notification that the package was still in Texas (Vernon, Texas) and that delivery to Salt Lake City would be May 16th. Following up with UPS customer support, I was informed that it was being delivered via truck to Salt Lake, thus the date of May 16th. When I asked them why it wasn't being sent via 3-day select as contracted and UPS documented, customer support could not provide an answer and didn't seem to really care that UPS had made an error. I am traveling and would be leaving Salt Lake before the 16th. This is why it was sent 3-day select in the first place.

I ordered a toddler bed set from Amazon for my daughter and as usual the delivery process was the most irritating part of this transaction. I missed the first delivery attempt, the second time they must have just left a slip in the door and left because no one EVER rang the doorbell or knocked. For the 3rd attempt I had my husband stay home to make sure we did not miss it and sure enough I received an email (this time no slip at all) stating I missed another delivery.

Look what UPS did to my package!! I contacted them twice just to request to hold my package instead... But they waited for 3 attempts before allowing me to pick it up at UPS center. My package looks trash and all my bottled supplements dented and dirty.

My package was supposed to be delivered to my house and was not. UPS decide to drop it off at a drop point. I called to ask the Customer Service Rep and spoke with Andrew **. I stated why wouldn't UPS come back for second attempt and someone was home at the first attempt. The way the Customer Service Rep spoke was out of order and rude. I express my concern to him and told him he will not speak to me like that. I stated that my package shouldn't be at a corner store, customer service that in such a tone I honestly tune him out and ask when could my package be delivered. CSR was just rude. I asked for his information and hung up.

On May 5, 2017 I ordered a item under a pound to from an online company in North Carolina to be shipped to eastern TN. The company indicated the package was shipped that day and would be delivered on Monday 8 May 2017. They sent me the tracking number that allowed me to track the package. On Monday I checked the UPS website and found the package was delivered to the UPS distribution center about an hour from my home but the package was being delivered to North Carolina for some reason. I called UPS and talk to a nice person for 38 minutes and she worked with the distribution center and said the package has been intercepted and it would be delivered on Tuesday 9 May 2017. Within 30 minutes I received two more phone calls confirming the address was correct in Tennessee and insuring the package would be deliver the next day.

I complained, money was refunded by where I bought it from. Few days later one of my neighbors, that were on vacation, brought the package to my house. I contacted all parties involved and returned the item to where I bought it. UPS told me that I would need to sign for all future packages. I complained that they made the mistake and accused me at being at fault. Now they will no longer ship to me, which doesn't bother me a bit, I lost nothing but dealing with a company will terrible customer service.

I have been waiting for a package that was shipped on April 24th and have yet to receive it. It has been tossed around between multiple facilities. I called customer service, on May 5th, I was told that they would have someone call me, within an hour from the facility where the package was with. No one called, I called again and was told the same exact thing. No one called me. Monday, May 8th, another delayed delivery notification was added to tracking, this is the 6th delayed delivery notification because they keep moving the package to different locations. Absolutely horrible!

I had 5 parcels sent from the UK and to have it delivered to Saudi Arabia, they originally said it would take 5 days. It's been over 2 weeks now and nothing! Flipping idiots. They keep on changing the schedule date for no reason. On top of that their customer service is useless. When you make a complaint they say that it's out of their control. And give me the runaround. First my parcels were stuck in the UK for a week. So just sitting and nobody taking any notice. They have all my details, so they could have gotten in contact with me. Then my parcels were sent bit by bit to Saudi Arabia, so not all in one go. Why I haven't a clue! And now my parcels are going around the whole country except for the city it's suppose to go. They are BAD, TERRIBLE, RIDICULOUS, NOT A GOOD COMPANY and to top it all off they don't have the courtesy to offer a refund for the trouble they've put me through. I would suggest to anyone that they stay away from UPS.

I don't know what the deal is with UPS, I was disappointed when I chose the 2-day shipping, and it showed it would be more than that when my package arrived (6 days to be exact). Then I got excited when it had changed to a day earlier, well guess I was glad for nothing, because it still hasn't arrived. I guess UPS does not care about their customers.

I love that UPS is using access points. I don't have to worry about changing my work schedule in order to receive a package or missing deliveries. The access points in my area are convenient and have long operating hours, including weekends. I honestly don't understand why anybody's upset about this massive improvement!

The UPS website is very archaic. Very user unfriendly. Not Intuitive. It takes hours to get up and running. I am trying to send a package to Canada and am on my 3rd hour trying to get an account set up and get all the details. So many error messages with no explanation that would help you fix it. This website must have been developed in the 80's.

Both the UPS webpage and the smartphone app gave me COMPLETELY FALSE and misleading information about the delivery of a package, after PUSHING notification of when the package would be delivered. After tremendous difficulty and tedious wasted time on hold, two employees, Danny and Sarah, gave me useless excuses and completely unsatisfactory answers as to why the online information was COMPLETELY FALSE!!! I would much prefer that UPS give no information than the pretentious display of information that is COMPLETELY FALSE and misleading. A lot of my time was wasted today by this abusive behavior, and to top it off, the company's representatives made it quite clear that they could not care less. The acronym UPS is hereby revised: UPS stands for "Useless Piece of **."

UPS is the worst ever when it comes to package deliveries. For two days now I have been home waiting for an important package to get delivered to my apartment and both days the driver never ring my doorbell and did not leave any notices. What is so messed up was, on the first delivery attempt the driver delivered a package to another apartment in the same building I live in, but failed to deliver my package. I received a call from the facility after the first attempt and was promised to get my package delivered the same night, but the driver never showed up. The company have incompetent and lazy people working for them. Even the supervisor do not care. They do not even deserve one star because they are so terrible.

UPS truck goes by my house several times a week but they can't stop and get a package. They want money or me to drive 30 minutes to UPS store. I have a return going to Dish Network. UPS won't pick it up and Dish won't pay the extra fee. I am stuck. NOT fair. In the past I have had warranty returns sitting on my porch, the driver delivered a package, step over the box I needed picked up and not ever ring the door bell. In the past 2 months I have neighbor packages delivered to my door. The service at UPS is going downhill.

I was expecting an important textbook in the mail to start college next week when I got a notice that they could not deliver the item to me. I am currently serving in the navy and do not own my residence. I have no other way to receive mail except through P.O. box.

This is the worst delivery company around. In the last 18 months all but 2 packages out of 10 to 15 so were delivered up to 4 days late. When I checked the tracking online the drivers would put in the comments that no one was there to accept the package or they could not find the location. When I called customer service they apologized. Told me I could drive to their hub 20 miles away and pick it up myself the next day or that it would be a couple of days before they could reattempt delivery. I ended losing my temper after hours of arguing with these worthless agent and managers for hours and once even for 3 days before they would get a manager from the local hub to call me back. I now have that number and call them directly.

UPS seems to be the least reliable or dependable of all the various delivery services, such as the U.S. Postal Service or FedEx, for the many products I purchase online. Businesses should carefully look at other means of getting their products delivered to the buying public, which should be explained to the customers (i.e. "We use the MOST reliable delivery services to get your ordered products to you with as few problems as is possible, even if it costs us a few cents more.")

Enough is enough with UPS! Why aren't they called before Congress to explain they're horrible delivery service? They have ruined enough birthdays, holidays, and anniversaries. Yet they continue to get away with BS excuses such as lying about weather delays, lying about "operating conditions", etc. How many times can you use the "The truck broke down" out of the same warehouse when it's RIGHT in my own neighborhood?? Operating Delays... Really? I have contacted my local Congressman about this and I urge you guys to do the same! They have gotten away with lying to the public long enough!

No accountability at all, lost my package, they don't care, I went 3 times to terminal to see if they found, they did not even looked at OVERGOODS (they call the items found broken boxes etc). The guy tells me even they find, he cannot give it to me. Holding my property from me, other one tells me there are many OVERGOODS in every building. Practically they kick and push the items if the box is broken. If a box broken not sure if I should place UPS above or below FedEx, both are overpriced terrible service providers.

I ordered package on the April 19, 2017. The original delivery day was April 27, 2017. It is very important package for me and I made my plans around the date of arrival. During the process of the shipment from US to Canada, the delivery date was changed to April 28, 2017. It was inconvenient, but I rearranged my plans. I scheduled to stay from work on that day to wait for delivery. On April 28 about 1pm, package status change to: On local truck. About 7pm I started been concerned and called UPS Canada. I talked to the employee Ash (ID: **). Ash said to me that due to the high volume of packages the delivery times extended from 7pm to 8pm, but I guaranteed to get my package today. I changed my plans for the evening and stayed home to wait for package.

I placed an order with well known company and paid for UPS expedited shipping. Delivery in two days. My package did NOT arrive within the guaranteed arrival time. Although UPS claims it will still be delivered yesterday... It is now Saturday and UPS has either lost or stolen my package. How UPS stays in business is a mystery. Never again will I use UPS.

I have ordered 6 items in the past year that have unfortunately been delivered via UPS. I have yet to get one of those packages on time. There is always a delay for one reason or another and when you call to ask what they will do for you they tell you nothing. Next day air means next week, you pay $50 or more for a package to be delivered the next day and do not get it for a week. They seem to have lots of equipment issues. That cause late deliveries and tell you they cannot do anything about it and will NOT refund your money! Once you do get your package you are lucky if it is in good condition. I am pretty sure their employees kick the packages around and throw them onto the truck.

On April 20th, I received an email from UPS Quantum View about a package that was being delivered to me for a very valuable item. The package delivery required a signature in order for the delivery to be completed. The delivery date was set for April 25th, so I planned to take the day off of work in order to sign for the package and prevent the need to make a 20 mile trip to the distribution center to pick up my package in person.

Received my boxes rearranged. One box was opened and repackaged. A missing item. I discovered a broken piece of the item. A few porcelain dolls were broken. A porcelain dish broken in three pieces. Do these people read. When it states on the box "handle with care, Fragile, and upright." That's exactly what it mean. Some items can never be replaced. A glass box for the porcelain dolls were broken. Does it mean anything when you pay insurance for protection of your items, but you don't get it. I'm disgusted. I'll never use UPS again. I'll use FedEX the next time. Hopefully, I won't have a similar complaint.

Tonight, I contacted UPS via a chat function on its site about the fact my missing package showed it was delivered at the front desk and signed by Jones. I live in a house on a dead-end street nowhere near a hotel or motel. UPS' customer service person responded to my request/complaint. She told me that the package was properly delivered in spite of the fact I can prove my house doesn't have a front desk and no one named "Jones" lives with my husband, me, and our cats. There are no hotels or motels on my road. Next, she told me that I should call the hotels in the area to try to find my package. I was not about to contact the dozens of hotels in our town much less the thousands of hotels/motels in the metropolitan area.

UPS delivered a box containing dining room, chairs which are totally covered in fabric. They left the box in the driveway in the pouring rain. The box could not be seen from inside our house. Box discovered the next day and chairs are ruined.

I wanted to let you know that you have an exceptional employee in Favian **. Favian exhibits exemplary customer service. He is very professional, listens and engages his customers. I noticed Favian arrive for his shift while I was waiting for someone to help me. He did not hesitate to step up and assist me although his shift had not started. I truly appreciate working with someone of his professionalism; attentiveness. He is truly an asset to your organization. Thank you.

Ordered something online. Found out it was being delivered today, so I waited. Saw the truck drive by. Checked online and it said, "Delivered". I called the local UPS and of course she told me it was delivered. Told me to call the UPS 800 number in Georgia. So I did, and yes, she too told me it was delivered. Then she proceeded to tell me it was delivered to a different address. What's wrong with this picture?

I responded to an advert on eBay. I bought a pair of top grade Bowers and Wilkins Hi Fi Speakers.They were hardly used and in mint condition. The seller lived in the Midlands near Rugby. A 5 Hour round trip by car. I decided to have them collected by courier. I wanted a proper professional organisation. I thought the Brown and Gold van of UPS was iconic and could be trusted. I opened an account and arranged for the speakers to be delivered to my home in Poole Dorset. On unpacking them I was devastated to discover that both were damaged. The front baffle on one was smashed and both of them had damage to the cabinets. There were broken bits of the baffle inside the packaging. It was clear that the damage had been done in transit. The packaging on the badly damaged unit had a huge dent in it clearly showing that care had not been taken in handling it.

To start with UPS was charged with delivering my medical supplies. They destroyed them to the point that I would have been embarrassed to deliver the package myself. It looks like the package was rammed by a forklift fork. That was bad enough. What was worse was the I suffer PTSD really bad and the delivery dude pounds on my door so hard that it makes me jump out of my skin. I call them and report the condition of the package and the method of delivery. I was told I would get a call before the end of business that day. When I did not get a call I called and was promised a call again. Not receiving that call I called again several days later and was again promised a call by 10 am Monday morning. That was Shandoa on Sunday evening. I never got the call again.

I am livid right now. I had a package scheduled for delivery yesterday, which I didn't know, because the Best Buy tracking link didn't work. Even still, the door was being watched for multiple hours during the day, and the ten minutes when I walked away, that's when they tried and failed to deliver my package. I thought it would be delivered the next day (Saturday), but the next business day is actually Monday, so now I have to wait even longer for my package. I checked the tracking information since I finally realized the tracking info Best Buy gave me was for UPS's website (since the tracking info Best Buy provided me with was incorrect), and then I found out that it was left at a UPS access point. I thought, "Great! Today is Saturday, let me go pick up my package and then all will be right." Not so.

I am way passed angry! I have tracked my packages every single time and always stay home to wait for them! I've had so so many problems with UPS ripping my packages aka my property opened and stolen. I've have packages thrown on my sidewalk and busted while driver waves as he leaves! I have many more horror stories about UPS! What am I doing so wrong? I pay for my things and pay for shipping to receive my packages in a proper manner! Today, I've been waiting since 6:30 a.m. and my package was tracked from that time and it was only 10 mins away, yet I'm sitting here at 11:30 p.m. and watched the driver drive right by my house and looked right at me!!! What? I have my porch light on, lawn light on, front door open and I was standing on my front steps!!! I just stood there in disbelief while this idiot drives by me!!

Just called to see when my parcel was to be expected to be delivered. Was told by customer service who could not answer my question simply sent a request so I would get a call from someone else. So ok I got the call same day and was told it was sent back because of one number was missing, ok I get that things happened then why did they not call me to confirm, why even take my phone number when placing an order. I paid expedited and now I have to wait for it to be shipped back. ** service.

UPS notifies me that they damaged my package while it was still in their warehouse and only part of it would be returned to me with the other to be discarded. Will not honor claim stating that packaging is insufficient. They have pulled this stunt in the past even after purchasing insurance still will not pay. How can UPS deny claims when they state that they were the ones to damage the item. Lost $186.00. Never again. Now it's FEDEX.

On April 18, 2017 a box was delivered to my door on the stated Amazon arrival date for that particular item. However, there was nothing in the box and the bottom of the box was torn open with bubble wrap hanging out the bottom corner. The outside of the box was labeled with two large yellow labels stating "HEAVY. Handle with care". Upon reviewing my camera recording - I can see the delivery guy carrying the box; holding it by one corner, with one hand, with no effort at all. He dropped the package, rang the doorbell and then walked back to his truck. Clearly he saw the two yellow signs but ignored the warning.

I wouldn't recommend anybody to use UPS as I have been waiting for a collection two days and they never came. Every time I call I need to wait for a very slow machine and the advisors don't have information or have wrong information (that contradict from one to another), yesterday they told me that my collection was cancelled and today they told me that they came at 5 (and this is not true as I was here, but the window - a 5 hours window - they gave me, was until 3:00). I am very surprised a company so disorganise could become so big and of course, I wouldn't recommend anybody to use it if they value their time and don't want to be waiting for anything during days. I also would feel ashamed of working in a so incompetent environment.

My package was delivered outside of my locked apartment building. The package was open and wet, as it was raining. Upon calling UPS, I received horrible and slow service from the Damages department. I was practically accused of filing a false claim even though I sent pictures. The name of the rudest woman that I spoke to was Jennifer. It has been two weeks since I reported this. I'm being told that since I sent my merchandise via The UPS Store, I have to contact the store because it isn't one with UPS. To sum it up, I have paid UPS a nice sum of money to lose half of my items and deliver the rest damaged. To top it off, I had to deal with rude customer service reps. I yet to know the outcome but it definitely isn't worth EVER using UPS again. EVER! I won't even purchase from companies that use UPS anymore.

I have no idea what's going on with this company. They are doing a TERRIBLE JOB. I recently bought some items from J.C. PENNEY. My items NEVER arrived on the day specified, which was the 13 of April of 2017. Today is the 18th and I'm still fighting to get my items. I've spoken to SEVERAL people at UPS and they ALL tell me something DIFFERENT every time. I'm in the line with a J.C. PENNEY representative and he just called UPS AGAIN. Now they're saying my package is LOST. UNBELIEVABLE. DO NOT, PLEASE, DO NOT make business with this people. DO NOT!

I ordered a document from another state and paid for 2-day air from UPS so that I would have it by a deadline. I was notified that the document would be delivered on Thursday and that it needed a signature. I waited until 10 PM and then changed delivery location to a UPS site because I didn't want to wait all day for nothing again. I then learned that it takes 1-2 additional days to change the drop-off location. They should say that on their web page. I also learned by calling UPS that the document was never even in my city. The updates regarding delivery are automatically made and may not be accurate.

Missed my international courier twice because I was at work and these people don't give any time limit or date when they will deliver the packages. Now waiting from last 2 days for the delivery but still not got. UPS can't provide with any time window so that we can do outdoor work, so stuck at home as driver can come anytime and if missed again then has to go to main office in concord to pick up. UPS is not at all customer friendly instead they are just giving hard time. Customer care people do not know anything about current location of the courier, don't know what kind of updates they get and same with their UPS app which is good for nothing.

Location on Carrollton. The employee (Brian) was almost 15 minutes late for opening. 4 customers waited with parcels and packages. No "sorry for being late", no apology, no nothing. Just grumpy hangover face. Then 5 min later other employee show up. Bad service.

Ordered spares and the company send them via UPS and sent a link to track delivery. Information tells me that the parcel was dispatched at 3.03 am on the 14th April. It is 15.04 on the 17th, 3.5 days later and no tracking info or parcel.

If I could give a zero I would. So as a college student funds are tight and I do my best to make do with what I can. I decided to sell my textbooks back for cash (a common thing). If you've been a college student or a parent of one you know that college books and other fees are EXPENSIVE. So I have a mix of Science, Italian and Business textbooks and I decided to sell them back to Chegg. (I've sold to them before and this was my biggest order, which is important for this.) After a week I start to get a little skeptical; I contact Chegg asking did they receive my package and when will I be receiving my money. (Their response is they never received it, but when they do I'll receive my payment.) OK? So then I go to UPS. So I log in every day and track the package and it's been in the same state for WEEKS. Basically MIA.

I cried when I saw the crushed carton abandoned in front of my garage, with the silver saddle horn protruding out of the corner of the box on that bitterly cold December 21st day. It appears as though the saddle was on its side and something was dropped on top of it. It gets better folks. When Pete's Custom Saddlery of Pembroke, Kentucky (he'll also be getting one star here) brought the saddle into Store 3953 to have it professionally packed and shipped to me after he had charged me $1,075 for restoration and shipping, he REFUSED to put additional insurance or declare any value over $100 despite the historical value of this saddle. Ted Flowers was the Saddlemaker to the Stars and each of the 500 saddles made in his lifetime were unique and original.

This UPS has the worst delivery services Ever!!! I have my package expedited from US to Canada, I paid high cost just to have my package delivered the soonest possible time. 1st day the driver left an info notice 'coz it's a COD. I tracked using their website and stated it will be for delivery on next business day (END of Day), so I say Okay because it's end of day so probably around 5 pm - 7 pm.

This is the second time I have had difficulty trying to change a delivery for a package. There have been numerous packages stolen in my neighborhood. I also do not want to alert potential thieves that I am away. Had to upgrade the package from Surepost. Charge already made to my credit card. 2x phone calls to customer service agents who barely speak English to be told the change has not been processed thus I cannot change the delivery location or day without paying for the upgrade again. UPS is happy to take your money with no customer service on their part.

Bad company! Bad customer service! Don't ever send any speaker or easy broken item by UPS, if not, you will lost everything! I send a subwoofer to my customer in Texas, the box arrived with losing the magnet inside the sub cabinet. The sub was pack with 1.5" styrofoam, when it's arrived the box has no damaged, the cabinet no damaged, I bought insurance for this shipment too. I opened the claim and they declined. The reason they said the box and material are not certified. When I spoke to the manager of damaged department he said: he doesn't see the box he just look at the report of inspection and he don't have to listen to me and the decision already made, nothing can change. I lost $405. NEVER UPS AGAIN! Tracking # **.

I was leaving on Tuesday so I ordered a pickup for my boxes the week before. UPS messed up the process once so I had to reschedule the pickup to 3 PM on Monday, the day before I leave. Then, at noon, the pickup guy texts me he can't come to my location because my location is off-service. He said "you have to get it to the nearest dorm (which is 15 minutes away by walk)." I had two 20kg boxes to move and I didn't have a car. Seriously? An hour before pickup? And he STILL WANTS $20 PER BOX. UNBELIEVABLE. IRRESPONSIBLE. NEVER USING THIS EVER AGAIN.

I ordered something from AT&T which I need asap. UPS couldn't drop it off due to weather. Okay that fine. I called, asked to pick it up that following Tuesday. I arrived a day sooner Monday, the lady told me they sent it back!!! I live an hour away. They said they would have my package but yet sent it back and only thing they said was I could call the sender... Uhh, hello I drove an hour here and that's all you have to say?? Horrible customer service.

WARNING! DO NOT SHIP UPS. We had a terrible experience with USPS losing our payroll, W2s & 1099s. So we decided to drive 30 minutes away to switch to UPS. The first month they worked out great. We send payroll (7-8 driving hours away). However, in the last 2 weeks they have lost our payroll. The tracking information is for ** and when you call to see where your envelope is they tell you the same thing you read when tracking your package. Who wants to work two weeks in a row and not get paid? Last week's payroll is lost and this week's payroll which contained duplicate checks for last week's payroll as well was supposed to be here on Thursday 4-6-17! Is lost again!

I have wine delivered to me because I entertain clients or for gifts for them. They ask you when you want your packaged delivered and they never show up at that time. They always come 2 to 4 hours after the time. It is so bad, we put a note on our door for them to ring the door bell. Tonight, the driver did not have our package. It was only because my dogs barked that I knew he was at the door. Then he went back to his truck to give it to me. Why ask what time you want it delivered and never show up? But if I order clothes and they are the service that delivers, it is amazing it shows up! I hate UPS and I want to tell every wine company not to use them!

I ordered a package which arrived early without any forewarning, so I was not there to pay for the brokerage fee. I was told it would be delivered the next day. Nothing. I called. Was told it would be delivered the next day. Nothing. I called. Was told it would be delivered the next day. Nothing. This happened a full seven times!!! How is that level of negligence even possible! On the eighth try, they finally come, but with one of the three packages missing! I've dealt with eBay users more professional, considerate, and organized. Worst part is there's no accountability mechanism within the company. I get nothing from the fact that the company is so poorly run it cannot perform its basic functions.

UPS is soooo slow! They hold up my entire day. They're always delaying deliveries. They'll give one day then when you look around it's another day. For instance this package was to be delivered on the 4th, it's now the 6th 1:44pm and they still hadn't shown up! When they finally come it's 2:00 maybe 3:00pm. So unfair! I'm a single working woman that doesn't have a lot of time so that means I can't sit home waiting on UPS every day all day. The last package I was suppose to receive I filled out the paper he left on my door and he still didn't take the package where I said to take it because I was at work. He sent it back to the sender. I had to buy it again!

Waiting on driver who I saw two houses down, I went inside expecting a knock on the door. He walked up to the door and put a sticker on the door and hauled ass. He didn't knock not one time. A lazy lazy lazy driver. My dog didn't even bark. Maybe UPS should check the GPS to see how long he was in front of my door. I'm not happy with their service. I never had a problem with FedEx or the United Postal Service.

I paid extra for 2nd day delivery. I was given a tracking number. The packet appeared to be moving along and then suddenly stopped. Not delivered to the National Visa Center. Every document with every number I own was in that package. Copies of Tax forms, IDs, EVERYTHING! Customer service was no help other than giving me the number for UPS Investigations which he said he wasn't supposed to do. So here is the number in case someone needs it: 866-706-6894. However, they will not really help you. I also discovered that PHYSICAL scans of the packages are not listed for customers. The arrival/departure scans listed are only Approximations of where they think your package SHOULD be. In reality, they have no idea where your package is until it arrives some place for a physical scan.

UPS messed up 3 times today! First their instructions to have a package taken to a local center was incorrect. Went to the UPS Customer Center on Richmond Ave. - they refused to sign for the package. Sent me back home to call to have picked up. Called to have picked up & they informed of the $1,000 limit for drop off - they did not say anything at the UPS Customer Center.

Basically I ordered something Wednesday night with expedited shipping and it was delayed... Okay well that sucks... But it made it to Oahu Friday afternoon. So I should get it Saturday right, to make up for the delay? Nope it arrived TUESDAY!!! WTAF!!! Really.

I received a large package on my doorstep several days ago, delivered in error. The address on the package is not even close to mine. The box is marked "refrigerate immediately," so I called UPS right away to report it. Two days have passed and it is still on my doorstep. I called UPS again and was told they have no record of me calling. I just emailed UPS and am waiting to hear back. This is not the first time I have received other folk's packages.

I ordered a package of 8 glass vases. One arrived broken. I informed UPS. Now they want to come take the whole package from me, including the 7 intact vases, which I need (why would I otherwise have ordered them...) to inspect the packaging. No, they can not do it with only photos, why not, I don't know and they won't say. I told them I need my vases, they answered I may get them back unless the seller wants them back because the seller is the one doing the compensation. So they will not compensate for items they broke (the package was well packed and had fragile markings all over it and it was paid to be handled as fragile), they want to take my stuff away and still not pay me. What a ** company.

UPS can't find our house. We live on a main highway and UPS is unable to read road signs. They changed my address after I called twice and told them not to and delivered somewhere else. This is not the first time. We live in the middle of an open field of 20 acreage. These employees are not very smart. I hate to use UPS. I don't plan to use them again. Customer service is awful, they just lie to you when you call.

I have ordered items online multiple times and have NEVER had an experience like this. I place an order with fromyouflowers.com who uses UPS to deliver. After paying extra for next day delivery, I had yet received my package two days later (orders on Wednesday still hadn't received on Friday). I contacted UPS and they did not know where the package was located. My information was taken and I received a call back 2 hours later stating the zip code entered was incorrect. It was corrected and to be delivered the following Monday.

After an extremely frustrating 24 hours dealing with this organization and their immense screw up I am reporting this issue on here as well. On March 13th 2017 I thoroughly pack and ship a fiberglass panel for a Corvette to a customer in Florida. Fees charged by UPS for GROUND shipping including $500 insured item value was 151.63 USD. On March 20th 2017, customer received the package damaged and the Corvette panel crushed. Customer immediately contacted me and also UPS to file a claim. I also contacted UPS as well since I was the sender of the packet. UPS comes to my customer's shop to pick up that package for a supposedly "inspection" without saying anything to me nor my customer about what was going to happen after the item was pick up. No news from UPS since, and each call to UPS to inquire about this ended up in the same “your packet is under investigation. We cannot tell you more about this now” way.

So I have been having problems with UPS for about a year on Saturday deliveries. I have all the corporate and local emails for all the top people. My business is part of a franchise with 900 locations and we are in the top 5 in revenue so needless to say we are not a small client for UPS and we also get a discount through our corporate so that's why we use them. I shipped a package on a Thursday to Denver overnight for one of my top clients who do about a million a year in sales with us. Needless to say it didn't get there Friday. It never left the hub in Baltimore. I spoke to all my reps including corporate Friday and asked for the package back twice so I can relabel it for Sat delivery. I was told it's handled no less than 3 times. We have it set for Sat delivery.

I hate this company. Let me repeat that with an exclamation point: I hate this company!! As everyone who posts on this site knows, they are incompetent, mean-spirited and arrogant. It's their way or the highway. But beware. If you ever file a complaint about an undelivered package, they will increase the arrogance and meanness tenfold. And God forbid that you should expect any courtesy from them.

Paid extra for a package with priority overnight, delivered next day when I wasn't home, didn't leave a slip. Called them to locate package, went to pickup point where they claimed they had lost it. Called me later that night saying it was at a different point, they provided me with the wrong hours and it was closed. Would not recommend and will not being using in the future unless I have to. Very unpleasant experience, considering I paid extra. No accommodations made to address the issues. Prefer to never use this company again.

To begin, I've been ordering things on eBay for the past years, always like using shipping services like "USPS." Because my packages comes with no hassle. But again, I've been buying things on eBay and the seller ships them using "UPS." Everything goes well, but on the day it says "out-for-delivery." After a few hours it says, "The receiver arranged to pick up this package at a UPS facility." WTF... All my packages says that. From different seller and same address which I used for "USPS" and everything went well! I wanted to say that UPS drivers is a complete scam, and UPS itself, they claim receivers says this, but it’s false.

I absolutely despise using UPS as my delivery option. I even make it a point to not order from companies that use UPS. EVERY single time I have had something delivered from them (not exaggerating) it is never, ever on time! I have even had to go out and buy extra gifts for Christmas for family members because what was supposed to be guaranteed delivery before Christmas clearly wasn't. Not only is their delivery system a total joke so is their customer service! Some of the worst people to deal with. It's funny because I am the one who isn't receiving the service I PAID!! For but they are the ones treating me like it's my fault. I truly don't know how this company is still in business. I Any company out there that uses UPS as their means of delivery you are the ones being affected by it as well, like I said I will not order from anyone that uses UPS. I'd rather go without or find an alternative!!!

I was to receive a package on Tuesday, March 21 that required a signature. I knew I would not be able to accept the package until March 22 or March 23. I arrived home on March 22 and missed the delivery by 1 hour. When I tracked the package, I found that UPS said it was my 3rd and final notice/attempt and that I would need to drive an hour away to get the package. I noted that the said the attempts occurred on March 20, 21, and 22. I called to complain because I have a security camera and it only went off on the 22nd and 23rd. No one attempted to deliver the package on the 20th or my security camera would have picked up that attempt. The representative from UPS said that she was sorry, but that the only way I could get the package was to drive the hour to get it at the station. Providing false information and poor customer service - people should rethink using this type of company. I will never use them in the future.

When I tried to pull out of my driveway a UPS truck pulled right in front of it and parked. He was making a delivery across the street. I asked him to move it over a few feet so I could get out of my driveway and he started on a rant I could not believe. Aggressive and condescending at the same time. He sneered at me and said something to the effect that he was NOT going to move the truck, and that I could jolly wait till he has made his delivery, and that he could not CARE LESS about my need to get out, and worse, and throughout he pointed a finger at me and interspersed his rant with "Sweethearts", i.e. "Sweetheart, I could not care LESS about your trying to get out, and can't you see, Sweetheart, I'm trying to make a delivery here, and Sweetheart, you'll just have to wait it out and sit tight till I am done." Except with slurred but rapid fire speech and bad grammar.

This is related to the return of an item purchased from Amazon marketplace. I printed the return label from Amazon and handed over the return package at a local UPS store. UPS eventually lost the package. After many hours with UPS, I got confirmation that they will not do anything to investigate the loss unless they get a call from Amazon or from the marketplace dealer. Since UPS took the shipment from me, I expected them to take responsibility. Very disappointing that they would not do it.

UPS can never find my address. I work for the biggest university in the city. They attempt to deliver, then I get an email saying the address is wrong so I call and give them a different address and I'm told it will be delivered that same afternoon. The next morning I receive an email that says "refused shipment, returning to sender". This makes me SO MAD because I never refused the shipment, they just can't find anything. So I call UPS yet again and I'm told the driver is new and couldn't find the address. So instead of calling, he marked it as refused shipment. Not only do they get lost, but they are LIARS. I had ordered something on the same day through FedEx and it was delivered without a problem. ALWAYS USE FEDEX, never use UPS. They'll just get lost.

2 out of 4 packages held without delivery for over a month. Unfortunately a signature is required so they have made me a prisoner of my own home. Every day claiming they will be delivering and another delivery not made. First 2 packages are damaged but cannot file a claim until I receive all 4. USE FEDEX!!!

UPS delivered a package to my door after I had called them to retain the package for me and that I would be picking it up. The contents of my package were stolen, I have been contacting them since this happened and all they have been doing is giving me the runarounds. They have not replaced my package or done anything about this. It's been one lie after the other from every representative and supervisor I have spoken to. You see this on the news everyday about them just leaving your packages exposed to thieves and they just don't care because it's not costing them anything. UPS has very bad service and the representatives also. They have nerve to give you attitude after it was their mistake to begin with.

I bought a piece of furniture on 3/3, UPS was suppose deliver on 3/7. At approx 11:00am I check tracking and it says "REFUSED DELIVERY". I was not home, how did I refuse again? Anyway I change to pickup but after a week and they're not open on Saturdays (seriously?). I pay for redelivery for 3/17 through My Choice. On 3/17 they update "out for delivery" but around 11:00am (again) they update with "emergency, severe weather". It was sunny outside. I call and they apologize and say they have no idea when they will deliver it. I decide to tweet them and they keep telling me all day they're going to call or that they have been calling (my phone never rang, no voicemail, nothing).