DHL Reviews

Cheers… Let’s try and save everyone some time… Web contacts take over a week for returns, phone service is abysmal, their sub-contractors are almost as allusive and pickups are unpredictable. Unless you live beside a terminal or pick up location good luck… This is an exercise in automated phone HELL.

On Oct 10th 2014 I used DHL to ship a 20lb international package from Germany to the US worth roughly $800. They told me it'd take 10-12 days to arrive. 2 weeks later, I track my package online and where is it? In Germany. 30 miles from where I mailed it out. (Mind you I was moving back to US from Germany, so I was back in the US at this point). I call and after some hassle they start an "initial investigation" and tell me call back in 3 weeks if it hasn’t arrive. 3 weeks later? NOTHING. Still in same location according to tracking online. I call, they initiate a "second investigation" to find out where this thing is. They tell me it could take 4-8 ADDITIONAL weeks to figure anything out. ARE YOU ** KIDDING ME?

Do not ship through this company if you value any contents in your package! Period! The representatives that were supposed to assist me in tracking my package were all unprofessional and even gave me false information about my package location multiple times. Hung up on me multiple times and sent me to voice mails where my messages were never responded to! Could not even tell me where the last location was the scan of the Air Way Bill! Also told me that I would have to contact person who shipped it and have them pay for the shipping again or else it would be destroyed!

I received a gift in the mail from overseas about a month ago. I was not at home when the box arrived at my home. To my surprise I received an invoice from DHL for a little over $36. I called DHL, and asked them if this was normal procedure for a recipient of an overseas package to be charged. I also questioned whether the sender was made aware that the recipient would be charged. After being told yes, I questioned again why the recipient is charged for a package they aren't even aware is coming. How is this legal? I did not consent to the charges! There should be a class action suit filed. I will be consulting a lawyer!

Well my first order from DHL was not really bad, I picked up the parcel instead they delivered it, because they said the delivery truck had problem to my place. Sorry my English is not good, anyway, today is my second time for DHL, the package arrived on November 19 and held by customs for clearance and evaluation until now, it was just a bunch of USB cables, why they have to evaluate it? It has declared price and invoice already, and why too long? I called their customer service many times, and they gave me different answers?

The delivery process with DHL is a torture. The advisors are incompetent and don't know what they tell people. They are not aware of their own policy. They are giving me multiple headaches. They are wasting my money with very long unuseful phone calls. Their line is always busy. Their courier don't know how to do their job.

A 17 kg containing home made dry food was sent from India on 21 Oct 2014 to San Jose and delivered on 27th Oct 2014 showing only 14 kgs. DHL India and USA have washed off their hands in giving explanation for loss of 3 kgs. (Laura ** dhl us). DHL India and USA blaming their local agent/Rep for loss of 3 kgs. Pls do not use DHL for sending food parcels-non commercial -for personal use.

I ordered an item worth USD25.00 from China online, including a few cheaper items, making up a small package of no more than 1kg. The item was sold to me with free shipping. The item was shipped via DHL. On arrival I was charged a surprise $7.50 handling fee by the DHL Licensed Operator in my resident country of Belize. Furthermore, the DHL Operator, a private company, stamped on the Waybill a whopping shipping charge of $46.00. The commercial invoice attached to the Waybill showed a shipping charge of $5.50. I was told by the DHL Operator that Belize Customs requires they stamp the Waybill with the appropriate shipping charge for that part of the world (but they fail to realize that large international companies make deals with DHL and pay a fraction of what an individual might be charged for shipping a single package).

Having recently experienced DHL services, being the victim of online fraud. Be aware DHL have no fraud policy!!! So avoid wasting your money with DHL as they have very poor customer communication follow up, simply their approach is case closed. Very quick to pass on blame to everyone else but no sense of duty or care!! For an established international company extremely disappointing, I have discovered very small minded one size fits all mentality and want to highlight their sheer arrogance of a corporate greedy company.

Today is Wednesday, went online to DHL center and finally an update was made. It stated customer to pick up. Out of desperation, I decided not worth the headache to wait till they decide to deliver the package, after waiting several failed delivery promises. It took me two hours to complete this task but finally have my package at hand. The representative at the Franklin park location was kind and asked for the appropriate documentations to finalize the torture. After many days of phone contact with DHL, it was apparent that the personnel at the Franklin park location never took the time to confirmed that in fact the duty/tax fees were paid in full. Instead they opted to place a hold on package for delivery. What an incompetent location! Though I must say that the 800 number customer service is the one who figured the reason for the delay. It took several phone calls to customer service to figure out the problem. This is my first delivery experience with DHL and it's not a good one. I will definitely, reconsider future purchases from any company using DHL as their delivery source. Truly sad.

I ordered two separate items from two sellers on Amazon.com (USA). Both sellers used DHL Global and when the items reach the USPS; their label could not be read; so they went around in a loop and eventually were sent back to both sellers. Why can't DHL and the USPS fix this problem? I now have another package in limbo; you cannot find out who the shipper is at Amazon.com ahead of time.

I'm waiting for an international package. It arrived in the US customs promptly. I paid the necessary fees/taxes on Friday and was told the package will be delivered by Monday. Took off work to wait for this package, only to be fed more apologies and no package. I was then told delivery will take place on Tuesday, the following day, and again no package. I called Dhl, for the third time, and after many apologies was told it would be delivered on Wednesday. I'm still waiting. Worst delivery service I have ever had to encounter. USPS is much quicker!

Document was never attempted to be delivered to recipient. After several calls to several numbers, I am told that US customs has the parcel. Promised follow up calls never received, no tracking updates, no phone calls or emails from DHL on the situation.

They took my delivery at different address and they are telling me we can't get through to our carrier to ask him. This is happening for 3 days now and every time they said they will call me back to let me know but no one called. I am just wondering even if they delivered it at wrong address, why would they signed on my name and received the delivery when they don't even know me? This is stealing!!!!! I am very angry with their service. I would never ever use DHL again. I still haven't got my package. Waiting for the carrier to finish his lunch then if he had time and if he is around my area he will come and sort it out!!!! UNBELIEVABLE!!!!!!

I live in Tel Aviv Israel, besides the fact that the service is fast, there is NOTHING good about this company. My package originally weighed 8 lbs, basically they say there is this "Dimensional weight" that actually somehow made my package weigh 6 lbs more. They charge me for 14 lbs, besides that, the total value of my package is $35, now they are trying to charge me another $80 for "Customs" which in my country you get charge only if the package is worth over $75, so for $35 dollar package I'm gonna end up spending an extra $200 so I can get my package. SAVE YOURSELF MONEY, go somewhere else.

I ordered a package and paid for express shipping. I received a text message that my package would arrive on October 29th. The delivery courier called me 3 times that day for directions and still never showed up at my house. I called DHL customer service and gave them directions to give to the courier and they said they would try again on the 30th. Again, still no courier. Called back again on the 30th to find out where my package was and they said that the courier still couldn't find my home (by the way, UPS, USPS, and FEDEX have NEVER had an issue finding my home). Left directions again with the customer service rep., made it VERY CLEAR how important it was that I receive this package by the 31st, and that I PAID FOR EXPRESS SHIPPING FOR A REASON, and was assured by the customer service rep., who spoke to the station, that they would get the package to me the next day.

This is probably the worst delivery company in the whole entire world. My package made it from China to Calgary, Alberta in a 2 days and once DHL got a hold of it everything went wrong. They had my package for over a week and they needed me to pay import fees, but no one thought to call me. Once I called them and paid the fees that same day, they kept my package for another week. Every time I called they said it would be delivered that day. For 5 days they said this. You could walk from Calgary to my house in 5 days. At one point one of their employees told me "we really don't know where your package is".. 800$ worth of goods that they just could not find.

Why does your staff take so long to provide the customs document? Also why do you charge the cargo broker a hefty fee to collect the documents currently you are charging us kenya shilling 3850.00 and the importers are not happy with us. Yet when you clear the shipment yourselves you do not charge the break bulk fee. I can only say that you as dhl want the clearing companies in KENYA to shut down and deny the common mwananchi food. It is very bad you have enough work and money. Please let the cargo broker work.

I ordered a time sensitive item on the 8th of October. Seller said package was picked up on the 9th. Delivery is supposed to be 4-9 days. On the 10th still no update so I phoned DHL and was flat out told that they do not have the package. Dhl rep advised me to talk to seller instead. Seller sent me the copy DHL signed when they picked up. A week passed still no update so now I panicked and bought the same item from 2 other sellers so I have a back up (that bad is my requirement) both sent via FEDEX. Both arrived in 3 days. Today I got an email update from DHL with full details, the package was indeed picked up on the 9th. I was told they will deliver tomorrow via phone recordings but not showing online when you track it. Ahhh .. I don't care anymore. I am just livid of the time spent waiting. I just want people to make sure not to use DHL if you are in a hurry but isn't it the point of using a courier?

I paid for express shipping and my package was supposed to arrive today. I had paid all my duties and fees online and was set up for them to leave my package at the back door without a signature. I checked the tracking and it said the driver had attempted delivery but no one was there so they didn't drop it off. I called and they said there is nothing they can do. They said they won't send the driver back and that I can't pick up the package either, and that they will re-attempt delivery the next business day which is Monday. Very poor communication and customer service. I will avoid them at all costs!

My suitcase was left at Heathrow airport after going through 2 security check points. It took 4 days to find it and I was told it could be shipped "overnight" for $212 with DHL. Since I had no choice, I paid for the shipment. 16 days later my "overnight" shipment arrived!!!!!!!

Ordered my package 9/13/14. DHL tracking as of 9/15/14. My package sat in China on a "customs delay" until 9/29/14. So nearly 3 weeks, my package was just sitting. On Sept 29, the package was moved to Hong Kong, which so conveniently is now sitting again for a week long Chinese Holiday which no one works during! Today Wed 10/7, is supposedly the last day, which I was told yesterday that my package would ship out tomorrow..(yeah right). Oh yeah, on Sat/Sun I called DHL and spoke to a Warren who told me verbatim that "a lot of people have been calling and ** about not receiving their packages" and he told me that I should've expected to receive my package yesterday, Mon 10/6... clearly that was a lie since the girl yesterday told me they're not going back to work until tomorrow because of the holiday. Now what really upsets me is that I need my package by THIS SATURDAY 10/11/14 and I don't understand why it's been a month and I haven't received my package! DHL sucks.

I sent a package full of personal items to my son in New York from Berlin on August 19, 2014. It is yet to be delivered. I have tried to contact DHL in Berlin, no response. There is absolutely no tracking information on DHL website. My son called them in New York and they said DHL in New York has no relationship with DHL Germany and that it is USPS now responsible!. It is a nightmare. We've filled out complaints form several times on their website. Absolutely no response. DHL is supposed to be a reputable company. I never anticipated this level of frustration. Please, if you have any suggestions on how this package can be located it, kindly post it.

I feel compelled to write this to try to save people from getting screwed over by DHL!!! Last Christmas was my first run in with these people. I ordered some clothes for my daughter online. Fed-Ex was supposed to deliver and I paid the delivery fee. Tried tracking my package because it was 5 days late and come to find out that DHL would now be delivering. Checked the status online and it said "customer not home 3 days in a row, items to be returned". WHAT???? My husband and I BOTH work from home and here from 7am-6pm everyday.

Originally, my package was not delivered, although UPS, FedEx and the post office all deliver to my address with no problem, routinely, and I get lots of packages. I asked to have it delivered to a UPS store, an authorized DHL shipper. It apparently was not delivered there, they say they refused it, they only ship DHL out, not in (!!!). I called yesterday and was told by DHL customer service that it would be delivered to my home today, and the package was in Norwalk CT.

I have send a parcel for my pregnant sister in Toronto Canada and the DHL delivery person not even bother to ring the number of my sister the day they deliver to give notice. I have put on the phone number and give instructions so my sister receive it but the DHL staff just left. My sister rang their office and the person she spoken to is rude to her and asking payment first. They said to her to pay for collection. It is my first time to use DHL and I thought they are good. I would never use them again. I will stick to my local post office from now on. My pregnant sister is very upset from the treatment they give to her and for not receiving my package on time. Most of all in my part I’m mad for DHL for not mentioning this extra payment they are asking from the receiver. That is DHL Toronto Canada.

I felt like everyone on Earth should know. NEVER DEAL WITH DHL or at least just explore it. 1st day: courier was canceled because he just cannot. 2nd day: courier was canceled because they didn't prepare proper documents. 3rd day: package finally was taken. Next 6 days I was busy with sending additional documents to Russian custom, try to prove that I do need to sent two microphones to repair service.

I am really disappointed and frustrated with the service of DHL. This is my first time and trial to send heavy goods through DHL instead of other forwarder, but I can say it was a bad experience I never had. All of the other packages with the same content sent on the same day via other forwarder with same packing have all already arrived their destinations - Germany, Dubai and Japan, without any hassle. With DHL, it's been a complete nightmare.

I have never written any reviews before, and I try to be fair and understanding. We are expecting a package to be delivered via DHL. On Wednesday, DHL showed up at our home. Driver got out and rang our doorbell. My husband answered the door. Driver was looking for an address that was nowhere around us. My husband told him that we were expecting a package thru DHL. Driver stated that was scheduled for delivery the next day. Husband waits all day the next day, while I am at work - no package. He then had to go to work, so I track package when I get home. It says, "Customer not home, unable to deliver." I call DHL, informed them that someone in fact was here all day. Customer service apologizes, and tells me driver will deliver next day (Friday). Next day, husband and children here, still no package. I call DHL at 6:30. Customer service states that driver is in area and will be delivering package shortly. As of 10 pm... no package. Tracked number this morning, nothing was sheeted for yesterday, still showing Thursday, the 14th. Called customer service. Package is at center!!! Before I order anything else from anywhere... if they ship via DSL, I WILL NOT BE DOING BUSINESS WITH THEM.

We had a delivery coming from Europe to our home address in Canada by DHL Delivery Services. We were told it would arrive in 4-6 weeks. We were pleased with the time frame as we would be away on vacation until this time. The package arrived a month early. They left several messages on our home phone. When I arrived home, I returned their call. DHL staff advised me there was outstanding taxes for shipping that needed to be paid prior to delivery. I asked if I could phone immediately over the phone with her. She told me no and said the taxes had to be paid on-line. The next day, I received another call from a different DHL staff member, who left me a message saying I could pay the taxes over the phone or on-line. I proceeded to pay my taxes right away and expedite the delivery time frame.

I have had things shipped to me 3 times from DHL & NEVER, I REPEAT NEVER have I had a problem with them getting to my house and delivering my package. Idk how they could've "LOST" all of your packages, maybe the shippers were scammers and frauds. I'm just saying because I was leery each time because I was reading reviews and thinking of things that could possibly happen that never did. Moral of the story, do not believe everything you read on the internet - just have better internet safety skills and you will not be disappointed. Take it from me who always orders stuff online and is very very paranoid and scared to lose money. DHL is awesome and inexpensive for international shipping. I do not work for them. I am just an online shopper who happened to have experiences with DHL

I just panicked as these are original marriage documents and affidavits and certificates being which cannot be replaced and I might have to travel back to my wife's country to get and that will further delay us trying to submit papers for immigration!!! Paid $70.00 for just a few pieces of papers to be delivered. NOT CHEAP!!!! Suppose to be delivered in 4 days. SO, we went online to check the Waybill# and said it is SIGNED and delivered. I called and I never got a call back and never got a time frame. I called the next day 10:30am to ask and this agent said OK, I will track it for you. You should have been told you would get a call back by 4pm today. I said no, I never got that from the first agent.

I order a Aduro PowerUp 11,000mAh Portable Backup Battery with 3 USB Ports. Waited 10 weeks and finally I gave up and called groupon for my money back. I don't get why a company like groupon would use DHL. DON'T USE DHL.

Recently on the 4th of this month we have misfortune of using your company to ship some of my goods from PRC. And since then it's a catastrophic and poor level of professionalism was practiced by your Clearance Agent named Ms. Fatima ** which never took a second of her busy time to call me as a client to sort many issues with my 128 Lbs Parcel which lead eventually to many unjustified Developments of events that could have been avoided and due that I'm suffering with my clients and they ruined my schedule.

Lots of companies are doing this business but we chose D.H.L and it's ridiculous service, we didn't receive our parcel on TIME. When we traced our tracking number it says on time but they didn't deliver.

I have been using DHL since 2 years ago. But recently in Sri Lanka very very bad service. Do not think to use DHL further and will advice my friends who using DHL to avoid this bad service. Do not use that is only waste your money. They never deliver items within the time as they promised. Use EMS worldwide. That is cost efficiency and faster service.

DHL was supposed to deliver two huge cases to my US address in New Jersey from China. They somehow delivered the luggage to an address in Canada and somebody named Dave signed for these bags. A day after I found out, I called them and after many days and weeks of trying to trace my luggage they said they are unable to find my luggage. Apparently they delivered it to someone in West Windsor Canada and they can't locate the address!! They lost my research, books, personal items and many things and now they want as a favor or goodwill to pay me $200 in compensation. I have told them that my lost luggage was worth much more than $200. They insist that this is what they are willing to pay. Their agent in China wrote $200 on the shipment form but clearly this was wrong. It is taken me about 10 months trying to resolve this and we are nowhere near the end. I can't believe how terrible DHL service has been and ask potential customers that if you deal with them, have no illusions about service quality and personal care. They just lost me as a client and neither will my friends and family be using them anytime soon. DHL should shape up.

June 6th, 2014. I live in Northridge, CA. On May 27th 2014, I went to a local authorized DHL vendor (similar to fedex but for domestic and international) and shipped a package to India. The package contained 7 phones - 6 Iphones and 1 Samsung phone; along with 1 Ipod, and 1 toothbrush. I purchased insurance on the package as well. I was told the shipment would arrive in 5 business days. On the packaging slip, also known as the airway bill, I stated the value of the shipment at $2800.00. The cost of my shipment was $143.00 which included insurance for the package. The value of the shipment was also indicated on another form - PRO-FORMA INVOICE.

My Internet purchase, Carried by DHL cleared at Turkish custom w/ no hassle or fee, next day transferred 1200 km away my town. I have BEEN called saying within few minutes will be delivered home by local DHL. After about half hour I have been told item hold by sender's email (PayPal though might be fraudulent transaction so payment was late so sender worried and issued to held deliver) that is cleared by PayPal on the same day afternoon when we cleared this problem. Person at Istanbul DHL called me that is cleared to be delivered but now I may need to pay some amount to DHL (please be aware that item in my town ready to be delivered), not sure about amount, she said and will receive soon call. I certainly objected. Later I said I will complain about her.

DHL empowers you to redirect your delivery online if the package cannot be delivered to the initial address. However this tool is useless because no one looks at it even if you call them and they confirm that all looks good on the system. The reps are all liars and don’t know how to use their own system. Everything they confirm is not true and just want to get you off the phone. Three supervisors promised call backs and neither of them did honour their promise. They are acting very stubborn and unprofessional I am now starting to wonder if they are doing this on purpose to piss me off. It’s been 2 weeks, no resolution just angry calls and lies after lies. I have NEVER dealt with customer service as poor as this.

I still can't believe that company such as DHL can be completely unprofessional and liars. I supposed to get my package on Tuesday 6/17/14 after tracking online that on 6/16/14 they attempted to deliver my package but I never received a mail note they were here or anything like that. So I called on Tuesday morning to make sure they coming today. The customer service told me yes, between 21.30pm-6.30pm. So I waited that day to find out finally after I called 6.50pm that they are not in the area. So the manager of the customer service, Liz, promised me they will delivered on Friday 6/20/14. Today I called again after I wasted another day at home waiting for my charity event promotional material to find out they have NO CLUE where the driver lost my package. This is ridiculous, unacceptable and unprofessional. You can expect that from other countries which are not even 10% developed like USA but here in NYC - a driver to forget where he put the package?? Is really speechless.

Recently got one parcel from China having products worth 30 USD. Now DHL has charged customs worth 35 USD. The original customs charge was 5 USD. DHL people are arrogant in India and do not use them is my suggestion.

We receive packages from China on almost a weekly basis, which are all shipped via DHL. Our business depends on rapid import of merchandise for resale. From the time we place the order, the package will arrive to the DHL delivery facility within 1-2 days. From the delivery facility to here (about 60 miles from S.F. )...1-5 days, depending on the driver (or maybe it's the drivers mood...who knows). DHL also charges "shipping" on both ends, instead of the total amount up front. Of course the shipping will look 'cheaper' to the company sending the material...it's only part of the fee's DHL charges as 'shipping'.

I had sent 50kg things by DHL Bangalore Bannerghata road to Germany. After reaching there my husband found that one bag is missing and also two costly saris. Some utensils are missing. And inside that bag some important books were there. So I think DHL people just stole my things and now they are telling they are searching. BE AWARE OF DHL.

My shipment has been sitting in the DHL Terminal since April 10 and it is to be delivered by April 19.... [DHL is 40 minutes from my home]..... Choose 'snail mail'... it's faster than DHL.

Waiting for a delivery from England. Logged on to DHL tracking service to find that the delivery had apparently been attempted and failed yesterday; however no notification of such was left by DHL at our address. I suspect they never even found us. Have sent an email to DHL - awaiting a response. Awaiting 'redelivery' of package. Annoyingly, something similar happened to my wife recently - DHL again. They supposedly attempted delivery twice (we were at home on at least one occasion), and then ... sent the package back to England!!

Change the delivery address. DHL never took notice. Parcel arrives 2 days later. Important documents that I was expecting were late. Didn't do my visa application on time. They charged the full price though.

DHL delivers a small parcel valued at 20 bucks and I have to pay 10.00 "processing" fee, a 4.00 "collect on delivery" fee PLUS 70 cents in GST all to collect 2.67 GST. What crap; this is almost criminal. I had no idea DHL was the shipper and had I known there were these fees I would certainly ensure the shipper did not use DHL.

I MADE an ORDER via a china website. I paid for shipping and choose DHL (never again!!). They contacted me when the order arrived saying that to take care of the process themselves for me to save me the "TROUBLE". LOL, I HAD TO PAY THE IVA TAXES plus optative options (to this day I don't know what that is) and 35 euros for the services made by DHL which were basically take the order to my house from their warehouse... Nevertheless to say I REFUSED DROVE OVER there, paid them 18 euros for a piece of paper to take to customs and retrieve my package... I ended paying a little lesser and those bastards in DHL lost a customer for life. Customs workers told me, "do not believe in nothing the DHL, FEDEX etc... TELL YOU..." Lol, so who can I trust when I need stuff from other countries... IT'S SHAMEFUL that they are only there to scam you for money... conclusion if you CAN AVOID DHL, AVOID IT. USE NORMAL POST OFFICES SERVICES...

DHL sent me an invoice following a delivery of a parcel from UK. The store had used DHL just like any other shipping company not realizing that they are inefficient and crooks. I have never received any custom invoices when other shipping companies deliver my goods. I was initially sent an invoice for about $45.00 or so, billing me for a personal item! When I called the customs, I was told that it was not correct and that I should not pay them and I relayed this through their web site since it was nightmare getting anyone from the customer service (red flag). It took them more than a month to respond using a name that appears fake (Dee **) and "I am now required to pay them $75.00 to make some modifications", to a form that was not filed, etc. I had responded that I had no business with them, did not intend to be their customer nor ship through them and I forwarded their correspondence to the London business that had used them and notified them of this fraudulent behavior. It appears as if someone is stealing from the public using the "US CUSTOMS" for cover. Buyers beware.

The Venezuelan DHL customer service as well as the German one, are basically non existent. The Venezuelan service denies the names and contacts to the general management, stating they are not allowed to give out their names. For over a year and after four extremely complicated deliveries between Venezuela and the EU, I still don't have a valid password or username that works. Total lack of responsibility and incompetence is their motto. I don't know how they are still in business. The only help you can get, if you still live in a place like Venezuela, is the technical service in Mexico. If you want to get a refund on a completely broken delivery, they will refuse payment. You will have to do their work investigating what happened, write 3 to 4 letters and eventually they will pay a small part of the real value.

I wish to comment on the situation as I see it. You haven't got back to me per my past many requests for help and information. My products are still being held by the FDA (customs). I asked for help on day one, when the request for a customs form first appeared. No forthcoming help. I complied with all requests. Nothing. Now close to the one month anniversary of my impounded goods I receive a bill from your EZYBILL department requesting payment for goods through customs that I never received. Great. It's due two days after I get it. Great. My son is unable to sell a product that he does not have and I have customers banging on my doors for it. Great. I don't suppose you and the company you represent see the irony of this? No of course not.

Friday morning January 24th, 2014, I had a need to deliver a signed document to the Social Security Office at Niagara Falls, NY by Tuesday at the latest. Having this time constraint and to be sure the document got there on time I went to the local UPS Store where the employee told me that shipping it via DHL the document should be there by Monday so I shipped via DHL. On Monday DHL attempted to delivery to the Social Security Office at 7:04 PM. On Tuesday at 7:31 PM (at which time I asked via email why repeatedly attempt delivery to a government office after hours). On Wednesday no delivery was attempted at all. On Thursday the delivery was finally made at 12:55 PM (needless to say the delivery was too late by then).

My brother sent me an educational book through DHL which I never received. I came home one day and saw two slips that they tried to deliver but missed me. I immediately called their office and asked what I could do to make sure I receive my package. I was told the delivery man will come again the next day, so I waited the whole day and no one showed. After two weeks, I called again and was told that my package had been disposed off because they couldn't reach me. Imagine my shock. What? How can you throw someone's package away? How is that even legal?

I recently ordered a package from California USA to be delivered to Nova Scotia, Canada. Package value was $21 USD. Get a delivery notice sticker on the door with a note saying that $19.55 was due in D&T. What it really was was $11 in an INTERNATIONAL PROCESSING FEE, $4 because I didn't have an account with DHL, and then the Duty and taxes which I was expecting. Called the customs office for DHL and was told because my package was over $20, it was subject to all these extra fees in addition to the shipping fees that I already paid. In addition, tracking information of my package showed that it traveled from California, to Germany, through 2 other UK depots before getting back to the USA and then to Canada. Worst courier company I have ever dealt with and will never be a return customer if the shipping company is specified by the supplier. I will also never deal with a USA supplier that will not ship USPS to Canada.

For the past 3-4 years we have had our maintenance medicines shipped from the UK to the Philippines through DHL. Every single shipment, which is every 6 months, we encounter the same problem in getting our shipment released and delivered to our home. Every single time we are asked to provide the prescription list of our medicines (which is already inside the box) which they seem unable to locate each time. So then, we are charged a large customs fee and additional storage charges for the delay in the release of the package (which is entirely their fault for assuming that there is no list of medicine in the shipment when in reality there always is).

Why doesn't Yelp offer a negative star for the worst delivery service in the world? Incompetent employees and management. I bought an item online and I chose express shipping (paid extra for it). The package was delivered late and that's not the worse part. The driver delivered it to the wrong building. How can someone confuse a 25-story building and go to another that I will never understand. Called DHL incompetent customer service multiple times. They said it was signed and it must have been lost inside my building. I checked with the doorman multiple times and no one signed for anything or seen it. After a week, DHL came back and delivered the package stating the driver didn't read the label well and delivered it to the wrong building. They didn't even bother apologizing for their mistake like it was a day to day normal activity for them. It just took 8 emails, 11 phone calls, 4 live chat all for one package. If any company uses DHL I will not buy any of their product that's a guarantee I can provided. How they are in business make you believe in god and miracles.

Documents were urgently sent from Durban South Africa to Lisbon. After 1 week and calling every day. I am disgusted at DHL arrogance. And simple **. Am still awaiting my documents which were sent to Europe then to India. Now been sitting in UK for 2 days. And I keep trying to get a complaint number for DHL. And keeps giving me the same people. I even called DHL Germany and they too just kept saying please call Portugal. Well DHL Portugal You are incompetent and full of lies.

My parents shipped a package 2 weeks ago through DHL. From last 5 days, I am trying to get this package and tracking online also. I called every day to get information through customer service and they keep going around and around saying, "Package is with courier guy, or at DHL depot." 2 days ago they told me to stay at home and your package will be delivered, and guess what - Nobody came, not even single call to let me know what happened. Finally I went to DHL depot in Edmonton at Airport location (Good luck to find this location, not even in the MAP, and MAP location is wrong address) and supervisor said they lost my package. WOW... It's been stolen from their courier van. It happened 4 days ago and nobody bother to give me right information. They keep on lying from last 4 days. Even online status shows they try to deliver last week but refused due to COD issue and truth is nobody came to my house. Now they said shipper has to file a claim and I can't do anything. Worst ever company for courier service. I don't know how are they running this business.

A parcel was shipped from France for $160 Euro, with guaranteed delivery by Dec. 24th. So, what happened? It arrived in Canada and cleared customs on Dec. 22nd in Brampton Ontario - it then took DHL 11 DAYS to deliver it in Ottawa Ontario! Shocking right? Gross negligence in delivery. When I spoke with customer service originally, they tried to blame it on customs. Then realizing I can read to see when it cleared, she tried to say there were other circumstances beyond their control - NOPE, we had no storms here, just cold weather. She tried to tell me delivery was attempted on Dec. 31st but circumstances prevented delivery - what, weather? No, it was a perfect day other than cold and we were home all day.

Emailed DHL Wednesday December 18th with my buzzer code to make sure there was no miscommunication - never received a reply. Called DHL Thursday December 19th and gave my buzzer code to customer service who then told me that I would receive my package the following day - took the day off of work and waited all day - at 5:37pm the status of my package was updated to recipient not home - it turns out the DHL rep sent my info to the Hamilton depot instead of Brampton. Called DHL immediately and received many apologies. I told her that I was leaving town on Monday but she assured me that my package would be sent on Saturday, December 21st. I waited the entire day AGAIN and nothing. No status online. No attempts.

I Live in Alberta Canada and this (year 2013) my sister send me a Christmas present from Marks and Spencers LTD via their online store. Marks and Spencer use DHL to send my Christmas present, (a jumper socks and underpants apparently) the total Value being 31 UK or $54 Can. DHL knock at the door and say "you need to pay $21 dollars unpaid duty, have you got cash or credit." I reply "neither." So the DHL chap gives me a piece of paper and says "call this number to arrange payment and I'll be back Monday." I ask what he's doing with my Christmas present and he says "taking it." Wow I thought to myself.... He didn't try and explain anything. He just marched away.

I am awaiting package from Jakarta to Saint John. It was sent on December 2, 2013 and according to website tracking, it arrived in Saint John, Canada on December 5, 2013 and sent to home (my home/apartment) and said recipient not home. Again sent on Friday, December 6 and said recipient not home. Actually on Friday, December 6, I was at home but no one knocked my apartment door at all. And I called the customer service and through website arrange for delivery date. I requested to be delivered on Friday, December 13, 2013. I was at home, no one knocked on my door and when I opened my door to do laundry, I just found the "Loomis Express" note was stuck on my apartment door!!! What the **. There is no DHL service in Saint John, they used another business partner and **.....it's not professional at all.

On a recent trip to India, we purchased 3 carpets which we arranged, through the shop, to be shipped home. After we returned home, we were notified that the shipment arrived in the country and required customs clearance. We provided credit card information to a DHL representative to clear the carpets on our behalf. A few days later, we checked the website to determine the status of our shipment and were surprised to see that DHL was indicating that they had been delivered and that no signature was required; BUT, we received nothing! We DHL over the course of 2 weeks and when we were able to connect with someone we were told that they were investigating and needed to talk with their driver.

I've been waiting at home for an important package today. I just opened the door for the UPS guy and noticed that a DHL yellow slip was on my door. I've been at home all day. No bell, no knock. My dog hasn't barked before the UPS guy came. I called DHL and the very rude lady on the other end informed me "There was absolutely no chance" that it would be redelivered today. I needed that package for tomorrow and that's why I was at home! The DHL lady also told me that there was no chance of speaking to a manager. I'm still waiting for a call back. This is the second time this has happened to me with DHL. I'm shocked a business can operate like this.

A friend of mine shipped a book to me from Belgium to Vancouver and paid over $70 to do so. The border people decided I needed to pay $1.37 in sales tax - okay. But when the DHL courier arrived at my door, with the book, he wanted $14, plus tax, in a "processing fee" to collect that tax. What is the real processing cost? He had to come anyway to deliver the book. Canadian companies have to track and submit sales tax to the government regardless. And what can someone do when DHL arrives at their door holding their shipment for ransom? I can't believe this is even legal.

I sent my first package through DHL this week. I will not be a repeat customer. My experience was nothing short of disastrous. I sent a shipment of gifts to a friend in Vietnam, parcel ID **. I purchased the service through a third-party reseller, who provided the shipping label and what I thought was a customs form. I entered into the form the contents of the package at a value of USD43.00. I noticed the form was titled "Commercial Invoice," so when the DHL driver picked up the parcel, I expressed my concern and specified that the package contained only gifts and not a commercial shipment. He assured me that everything would be fine.

I had received shipment from Turkey on 9th of June 2013. (I found out that after 5 days, my package was in the USA.) I received a call on Monday night around 9:00 pm that DHL needs some info from me. I had been assigned one particular agent, GAIL **, who was completely incompetent and never called me back. I placed almost 20 calls trying to speak with her personally but I just received e-mails from her... I spoke to other reps who gave more info that I just needed... then they have 2 days off. It is SAT and SUN and it is impossible to contact them. Everything in DHL stops. I received my dad's meds and they were sitting in a warehouse somewhere in the headquarters. I had been told that Gail did not make any effort to help me to get my dad's meds. It’s so sad that kind of people do not give a damn about others.

I was told that a wedding dress from China would be delivered on 6-11-13. I live in a gated community. I gave them the code to the gate. They did not deliver. Said they could not get into the community. After many calls, I finally arranged for delivery on 6-17-13. They were a "no show". I called them and was told that the item was never loaded on the delivery truck. After I threatened them with "tweets", they now say delivery will be made tomorrow. We shall see. My bride-to-be is very stressed out about the dress not arriving.

I was supposed to receive a package from U.A.E. They sent it for me on June 12. Today is June 17 and I have not received my package yet. They are very slow. It's better to use any express post instead of DHL. They don't have any online communication. You must call them and after 5 minutes, they'll answer you. Also, they do not call you (my package includes my phone number) if they have any problem in finding your address.

We sent documents to Nigeria through the courier service, DHL, and it has been three weeks. The parcel has not been received by the recipients. We have called them but there is no answer. The staff have clue about what is going on. It is very sad that important documents have gone missing by this terrible company.

My package was shipped on 5/9/2013 and it is now 5/18/2013. It was mis-shipped on 5/14/2013 and then processed through sort facility for 2 days. It was then mis-shipped on 5/15/2013 and processed through sort facility for 4 days. This is ridiculous. It is in my city, but it has been in my city for 6 days! I submitted a complaint but they haven't replied. I am going to attempt to call but don't have much hope from the reviews I have read so far.

I realize it isn't something that will drastically affect my life if it's late but I ordered a pair of shoes that were supposed to be delivered four days ago. When I finally received a tracking number that worked, it said that they have arrived in the United States and have been sitting in the same warehouse for a week. If I can, I'm going to make the conscious decision to not order through anybody who uses DHL from now on. I've never had anything but prompt, satisfactory, professional service from UPS, FedEx, and USPS, something I haven't experienced any of with my order through DHL.

Don't believe when they tell you it will be express delivery. It isn't true. I had an envelope sent five days ago within the European Union. It was supposed to have been delivered yesterday. Their excuse was, "We had a new driver and he was unable to deliver all the parcels" (sic). It was promised to be delivered today, but surprise, surprise. I spent a second day at home waiting for it and I just got a call from DHL saying, "We are sorry, but all our drivers went out and it seems that your envelope stayed behind. We are really sorry, but we just have too much mail."

What happened to my order (tracking number **)? When I hired the delivery DHL, the promised delivery of the product was 14 days and still have not received. The package was posted on 21/03/2013 (by Health Designs) and no further update on their status was added. I'm waiting for news about the current status of my order.

I have a parcel that came from New Zealand to the US in one day with the final destination being Anchorage, Alaska. It arrived in Los Angeles and instead of being routed to Seattle or directly to Alaska, it was sent to Cincinnati, Ohio where it sat for an entire day. I don't understand how this is great customer service. Any other carrier would have had it in in 24-48 hours. If this package does not arrive to its final destination in the next 12 hours, there are many lives that will be devastated. These people are messing with lives and don't seem to care. It's all about their system and not what is best to provide great service to the client.

Today I received an invoice from DHL for $58.00. The justification was to repay money paid by DHL to US Customs. Upon calling a US Customs import/export specialist in Dallas, TX, it seems that no money had been paid or was due for the particular entry number cited on the invoice. The lady I talked with entered a case number to get our invoice cancelled. I am sure they have much, rather I had paid the $58.00 with no questions asked.

I spent $300 to have a package delivered overnight. I missed Friday's delivery as DHL tracking did not show a delivery was scheduled. DHL tracking showed placed on delivery truck 8am Monday. DHL now says it will be delivered Tuesday.

Disgusting customer service! No other words needed. They not only lost a package but have not called or bothered to contact me in any way. I would never recommend or use them again.

So I'm a student and ordered two textbooks for an online course I'm taking. I also live in an apartment building with a very reliable building manager. I went home for Christmas break letting her know I would be out of town until January 3rd when I get back. Every other shipping company left notes on my mail box/in box to pick up my packages from them but not DHL! I finally used the tracking number which claimed the books had been dropped off on December 26th. I called the support line and they did an investigation. Supposedly, my manager had let them into a secure mailroom. I talked to my manager which says Canada post is the only one who has access to that room for legal reasons, so I called DHL back up.

I have bought a laptop at eBay and I'm still waiting for the package till today. On the DHL tracking page is a post since more than one week that there is a clearance delay. I have contacted the seller and he provided me with DHL customer service phone number. I called yesterday and got their brokerage team's number. I did contact them today and was told that they need a one-time power of attorney signed by me to clear Customs. Within nine (9) days, no one ever contacted me and the package still sits in Vancouver waiting for clearance! This is very bad customer service by DHL and absolutely unprofessional by the world's leading delivery service!

I posted a document, a driver's license. Its size is 3-inch x 5-inch only. I used the service DHL Express Worldwide, which promises delivery the next business day. It was posted in Brazil on December 19, 2012 and was to be delivered in Los Angeles on December 21, 2012 - as promised by themselves and confirmed several times by phone. They sent my order to Miami, which arrived at the end of December 20 around 8PM. I called DHL. A guy named Jesus (phone 866-600-0014) on December 20 and said, "Your order will not be delivered on 21/12 as agreed due to a blockage of the custom house in Miami - requesting additional data/documents to release."

I have been waiting for my package for more than a week. It took 2 days for the package to get from Hong Kong to Dorval, Quebec and 7 days (and still waiting) for it to go from Dorval to downtown Montreal which is 20 km. The last time the delivery guy showed up to my place, he left a note saying I was not home; but I was! And I was waiting for the delivery. He just put up the note and left without ringing my apartment. Now, it has been many days since. I have been calling the Customer Support every day, and they always say it will be delivered today but it never is! It's the worst service ever! Twice, they have told me they would put a specialist on my case and that he would call me, and he did not. I will never, ever use that shipping company again or buy from anyone that uses them no matter how much more expensive the competition is. At least, they are able to do their only job, to deliver a package to a client. How hard can that be really? It would have been quicker to go get the package myself in China!

The Russian DHL service is absolutely below any international standard, especially the verbal interaction (in Russian) of their local staff. I am, as we speak, still waiting now already 7 days for an Express Delivery for my company (shipped on December 20 from Iceland, arrived in Moscow on December 21)! But it took DHL Russia 6 days to custom clear it (coming up every time with new requirements for documents like they do it for the first time in life) and now when that was cleared, the shipping team casually said that they cannot guarantee that we can re-address a parcel seamlessly to a new address which was given a week ago.

I sent a box including books and 2 glasses to my sister in Reunion Island on December 13, 2012 from Vietnam. On December 16, we searched the tracking number on your website and they announced my box returned to shipper. I called the DHL agency in Vietnam. He said he will check and he will call me after. But one day, two days later, he didn't call. Then I called him again. He said he knew my situation, he’ll try to solve this problem and he will confirm when it’s finished. He didn't call me again.

Today, my sister received my product delivered by a deliveryman from DHL. Since my product was a special one, my sister had to pay an import duty and tax. The deliveryman requested $26.62 but my sister did not have her debit card so she was preparing to give him cash. And he said "no cash" but my sister did not know what to do because she does not have a card. So she just stood there. Then, he said "okay". And he saw some coins my sister was holding to give him 62 cents and he goes "coins are too heavy". My sister was pissed so she said "so..." and then he just took all the money she was holding. It was more than $27.

Due to DHL staff's incompetence and delay, my mother-in-law might suffer some illness complications due to a late DHL delivery (until now the shipment has not been delivered!). I will get in touch with a legal adviser to hold DHL's manager in Sesto Fiorentino (FI) responsible for this delay and claiming compensation. DHL has also charged me double price compared to the exact same shipment, which took place one month ago! Though my company has a corporate rate agreement with DHL, I believe DHL is not maintaining what the company promises. And DHL also applies different prices according to what a local manager establishes.

I received a note from DHL that they had attempted delivery. I left the note, signed with the payment in the mailbox. The next day, Thursday, another note with the comment COD. I phoned DHL and was told that it was the driver's error and that I would have to wait until Friday if I wanted the package delivered again. The woman on the phone said that delivery was not possible on Friday. I gave up and went to get the package myself. The person in front of me was dealing with a package that had apparently been signed for at his house, without any package actually arriving. I got my package and left an unsatisfied customer.

My parcels arrived in Taiwan on Saturday by DHL, but I didn't have any notice till Tuesday night. When I contacted the service center on Tuesday night, the DHL representative told me there is a custom issue for medicine and someone will contact me next day morning. On Wednesday noontime, DHL emailed me the partial abandonment application documents for custom issue and asked me to return back to them by email. And they told me that they are waiting for the decision (whether it's a medicine or not) of customs. On the same day, Wednesday night, I emailed the abandonment documents to DHL. But next day morning, on Thursday, DHL told me they needed the original document and picked up the documents at noontime in TaoYuan BaDe area.

Here is the story. A package arrived; we were not home. DHL left a note on the door. We called DHL, paid customs duties and taxes over the phone and asked that the package be left by the door on the next delivery day. We wrote the payment authorization number on the slip with a note that all was paid. The driver came, scribbled on the note that we must pay COD and did not leave the package - he did not even glance at what we wrote. So we called again and this time, we wrote a large size sign asking that the package be left by the door and to note the payment confirmation. No box on that day, or the next.

A small package arrived from Modena for me on August 30. No one from DHL Kuala Lumpur called me about it in order to clear some custom issues until I found the tracking myself and called them instead on September 7, one week later! Bad service.

I have received a nice letter from a fancy lawfirm asking me for a payment that I made on 10/06/11. And certainly I am the one that has to go the extra mile to prove that I made the payment last year. I called to find if someone can help. The answer (you got it) is no, I have to send them a proof, which I have. The only problem now is where I will send it. The nice lady that answered the phone sent me to a site in the internet (**). I am in the site now. I can find where to click to get the next instructions. Thank you.

I had an envelope shipped from Iran and when it arrived to Calgary, they did not deliver it but called me to pick up my envelope from their office located at 8000 15 St. NE, as they said because of bad address, which was a lie. The address is clear on the envelope and is in the map of Calgary. We're paying money to have our shipment at our door, not going and picking them up at their office! When I asked Loomis office, they said it is not their responsibility to do so and DHL is responsible for this problem. I could not contact DHL because they do not have any feature in their answering machine! I do not know who is responsible for this kind of problem. I will try not to use their service as much as I can.

I sent my documents to an address in Turkey 10 days ago, but it delivered to a wrong address in USA! I went to DHL office in Tehran and asked them about this problem. After contacting several employees, they told me they tracked the shipment and will ask the recipient to take back the parcel. It has been one week with no results! Every time I call them, they just ask me to wait one more day. It's really disappointing and a waste of time. There is no one responsible at the DHL office in Tehran. No one knows what to do.

Since the 8th, DHL is holding my package. Every day when I call DHL Service to deliver my package, each time they reply, "Our service will contact you in 24 hrs, and will give the status." And till date, I have not received any call or the package. DHL sucks.

Delivery at wrong address - Description: photo with frame photo with Frameboo. I had sent the above consignment from Mumbai (Bombay) to the following address, ** Sunnyvale, CA USA, but has been delivered to Fremont, USA. Please do the needful for delivery at Sunnyvale.

I’m still waiting for my delivery. 15 days ago, I didn't get my two packages. Every day and the last few days, I spoke to DHL’s customer service and they keep asking my address and tracking number every day. They keep saying tomorrow I will get it. I took 3 days off my job because of this delivery. Please help me and deliver my package today.

I have lost my flight and I have a problem: I will give a lecture and attend the international symposium in the Netherlands. This is because of the carelessness of your employee at the Yanbu office. I have lost my flight as well. I have found it today at 1:00 pm in the DHL office in Yanbu. It is written in the official receipt (OR number **). There is a delay of more than two days since arrival.

I still did not get my parcel, which was supposed to be delivered two days ago. No one cares about the importance of courier responsibility and importance of time. They're just making money and nothing else. Just shame on your delivery sevices. DHL is a good name in courier services, and your staff try to let it down. Open your eyes, change the policies, and save your name. Thanks.

Poor services by DHL - I’m still waiting for my documents which are so important for me and hope that DHL is a more responsible courier service. But now I know that I was wrong because from last 24 hours, my documents are with your delivery person and I complained so many times to your Hamilton office but the answer was the same (that the delivery person is on the way, please wait). What the hell is this? Why always lie, lie and lie? I am sure that this is my first and last time with DHL and a bitter experience with you guys.

Racial slur against my family by the courier - The DHL driver/courier, upon seeing that we are Muslim by our attire was rude and insulting. He has been unfriendly on other occasions when I tried to approach him in a friendly manner. This time, when I mentioned that my son said it may snow the next day, the courier said in a sarcastic manner, "Tell your son to stop smoking his hookah pipe. It's not going to snow." We found this to very insulting, racist, and would like for DHL to send a different courier to deliver our packages from now on. When I purchase items now, I request UPS, or USPS.

This happened in The DLZ Express in Roosendaal, The Netherlands. I always order stuffs and use DHL Express and always sent by 4pm. One day, I was on a holiday and called them to ask for another delivery and they said that they can only make it the next day or I can come to pick up. So, I made an appointment for the pickup and came after 3-4 hours, called the customer service, but when I was there my package was not there and they said it was with the driver on the way to my house.

My parcel arrived in Nairobi at 9am from Japan on the 26th of March. I called at around 10am of the same day and instructed DHL to have the parcel to be delivered at International Life House. DHL staff informed that me that I should collect the parcel at 3pm the same day, which I believe is many. The distance from the head office to the destination is 4 kilometers.

I am more than disappointed with the inefficiency of DHL Express Malta services. It the most slow and unreliable service of DHL I have ever experienced. The parcel we were expecting to get arrived to Malta 4 days ago, and we still did not get it. It traveled all around Europe and made more than five thousand kilometers in two days, but it was not able to reach the last destination. However, it is not more than 15 kilometers from your office. How can it be explained?

I’m not sure if you are able to help or direct us to someone who can. Whilst traveling in Italy last year, we sent three parcels from the post office in Naples, Italy on October 4th 2011. It was being sent airmail as apparently there was some reason it could not be shipped. We were charged approximately $250 for this. Five months later, we still have not received our parcels and are very upset as they contained many items we had bought during our trip, our personal belongings, and the cost of what was inside the parcels was quite a significant amount, $600-$700 at least, I believe. We now have no idea how we can trace these items, or what we can do to try and find out where our items have gone to. One of the smaller parcels (a tube containing posters/paintings) was somehow sent to my aunt’s address in the UK (we were told to put an address of somewhere in Europe we were staying) and she sent it on to us in Australia. But the other two which are far more important have just been no shows.

This is the second time DHL shows a total disregard for its customers. A package from China took two days to arrive in Italy and 15 days in Italy to deliver it. Always saying customer not at home. A big lie. It's a business that opens from 8 am to 8 pm. When complaining, no reply to emails, no care at all and they did it again. A package from Germany took one day to arrive and now we are a week with the same words on the tracking board: nobody at home, etc. So I decided to investigate further why all this is happening. So many other people I know, the same main results are DHL is in economic difficulty. Who isn't? It should never stain your moral standards and respect. It is being sued by Microsoft in millions for loss by private people who can no longer tolerate this. Conclusion, they moved to Nigeria. Their shipping and handling is in Bolivia and their support is in Halmand, Afghanistan.

I am 52 years old. I bought cigars from USA and sent it through Nybox which sent the package through DHL to Bahrain. In Bahrain, DHL's rules said they decide weather it's legal to send it to Saudi Arabia or not, so they left my package in their warehouse for three days without any action. I called the DHL people in Saudi Arabia and they said that I have to have clearance from the Saudi customs for this package. So I went to Saudi customs and told them that, "I have cigar package held in Bahrain and they will not send it to me until I get a letter of clearance from your office." Of course, they laughed and said, "How can we give you a clearance for something that is not in front of us here. And since it is up to Bahrain to decide what goes in Saudi Arabia, we are not giving you any clearance until you bring the package here in Saudi Arabia."

This is the fourth notification regarding the service they did not render, yet I was double billed for, on September 20, 2011, through my credit card ending in **. UPS store 1881 was notified in August 2011 of a double billing, charged to our company, Bank of America Card, for DHL package **. Both UPS store managers Ken and Rickie indicated in August, and every month since, our charge account would be reviewed, and the double billing credited back to the company's, Bank of America, credit card. UPS store 1881 issued a credit statement, dated September 30, 2011, indicating this action took place. As of February 9, 2012, these charges remain on our company credit card. The double billing was created by your office located in Severna Park, and in Pasadena, charging for the same delivery. Your UPS reference numbers are ** and **. We are requesting your review on both of these charges to our company credit card, and remove one invoice amount of $ 774.69 immediately.

My girlfriend's mother had bought a laptop in the US and sent this to her in London. The parcel was scanned at Heathrow Airport many times for a couple of days in different sorting facilities, then nothing on the tracking record for days.

I have sent two items from Chennai to Sao Paulo, Brazil last month: one Kodak digital camera and Handy Camera JVC. When it reached DHL the agency mentioned as it’s used material, so my son in Brazil was not able to receive the products and it’s returned due to laws in Brazil. Brazil won't allow used materials, and last month it sent back to Chennai again. Today on January 11 I paid again and got the products. When I opened the products I did not see our item JVC camera. All the JVC accessories are there, but main camera is not there! And an invoice sent from Brazil stating only one used material was sent and invoiced and sent back to Chennai, India. I want you to take a very serious action for this service. I want our products again (the missing JVC handy camera). It's all waste of money. How can we trust your service? We need the products as soon as possible. Thank you.

A parcel sent to me from USA containing an iPhone 4S on Dec. 19, 2011 is not yet delivered. I am totally disappointed with DHL's service speed and safe delivery. From Dec. 23 onwards, I called DHL office in Dammam many times to get an update about my shipment and yet, up to date, I have no idea what happened to my package. From Dec.23, the DHL call center assistants who attended my phone calls replied me with that my package is in Bahrain and it is being delayed to enter KSA due to huge amount of parcels and limited capacity of scanning at the Saudi border. They advised me to be patient for a couple of days since it will take some time.

The Christmas gift was meant to be delivered on 23rd to Barrie, Ontario. I waited all day, and no delivery, phone call, or e-mail came. I had been tracking online all day, and it appeared to arrive and leave the Hamilton depot 3 times within the day.

On December 20, I received a slip on my door informing me DHL tried to deliver a package. I called to reschedule and was told I would receive it the following day between 0900 and 1800. It did not arrive. I called the following day and was told the package was damaged at 1830 on the previous day and that it could not be delivered again until after the holidays. I was also told I would receive a call back within 2 hours to discuss the damage. They did not call me back. I called again this morning and was again told that someone would get back to be within 4 hours. No one called. I have called again and I was again told that someone would call me back within 2 hours!

Extremely poor service. I ordered some stuff online from a vendor in Pakistan. The package arrived in Vancouver, BC within 3 days. But 5 days later today, DHL has still not managed to deliver the package to me from their depot in Richmond, BC. Everyday, they keep telling me I should receive the package by the end of the day and now they think it may be lost, but are not definitive. I would never use DHL again nor recommend it to anyone. I have had several deliveries taken care of by UPS and have had excellent service. Never use DHL.

I ordered some boots from the UK at $100 USD. DHL calls me on the arrival of the package and says I owe a $755 customs fee and they, DHL, have nothing to do with it. It's ‘Customs’ requiring the fee. I refuse the package and they say it will be ‘abandoned’ if the retailer won't accept it back. I contacted the retailer to accept it back and meanwhile, while I am waiting, I see a note on my door that DHL is trying to deliver the package! What the hell? Am I going to get hit with the bill if I accept it? Things are getting pretty creepy around here.

It was scandalously bad customer service. There's no way to get in touch with DHL head office to complain about Loomis that handles DHL services in Canada. I just had a terrible experience with them, never again. There was a loss of professional opportunity because of their late delivery.

I ordered a laser machine from Ostar Beauty company in Bejing China, paid up front, but get delivered a damaged machine, which is not usable. Business is going down, as costumers are waiting. The sender claimed 1 time on 16th September, but the claim was refused by DHL Hong Kong. DHL Netherlands don't feel responsible, DHL Hong Kong doesn't feel responsible either. The sender doesn't feel responsible. A big shame for all who's involved. There were no solution offered.

1 of 2 pallets is not yet delivered to the consignees. The cargo was picked up on 11 October 2011 and still no news on the 1 missing pallet. This delay is most unfortunate and reflects very badly on DHL's service.

I placed an order with an American retailer (who seemingly is not allowed to label the things I ordered as the Christmas gifts they were) and since there was little difference in price and time of delivery between them and UPS, I kept the default setting of DHL as the deliverer to a household in Cardiff, Wales. DHL delivered quickly (a surprise), simply handed the packages over, and then only a week later, sent them an extortionate letter saying, "Oh, by the way (paraphrased heavily), you owe us custom fees we paid and half again as much for handling this for you."

I've sent my 2 new Black iPhone 4S 16GB back to Bangkok, Thailand by DHL Express. But they opened my box and stole one of my iPhone 4S out from the sealed package and taped with their DHL tape. They left me with iPhone box with accessories but no iPhone 4S. They sent my package to Brisbane, Australia that's not a normal route from LHR to BKK so that it must take time and confuse to track the theft that stole my iPhone 4S.

My Parcel delivered in 13 days instead of 3-5 working days, it is unbelievable. In 21th century this kind of service is not acceptable. You can send someone to the moon much sooner than this! I suggest the name" DHL Turtle" instead of DHL express! I never, never send something with this out of date service.

I sent myself a package from UK to Japan. I paid a premium to get what is supposed to be an express service. The parcel took three and half days to be picked up in UK/Edinburgh and in total of 10.5 day to be delivered. On complaining to the DHL service in Tokyo, I am simply told that it is not their problem because it was sent from elsewhere. They seem to be disjointed without customer service consciousness and will not even tell me who or where I can directly contact to lodge a complaint. Their communications have become increasingly dismissing.

On 10 Nov 2011, I received a door tag from DHL stating this is first attempt and they will come on the next day. I took off from my office the next day and waited for DHL to deliver international package. On the same day noon, I received another door tag from Loomis Express stating this is final attempt. Immediately I called Loomis to let them know I was at home and didn't hear the door bell. I was appalled to hear reply from Loomis Customer Service that the driver sometime will not ring the bell and place the tag on the door, also was told to call them in an hour time.

On June 6, 2011, I sent myself a package from Germany. This package included irreplaceable child hood pictures, documents and diaries from my now deceased parents. I was told that it would arrive within 14 days. Today is November 17, 2011, and still no package arrived. I contacted DHL numerous times, e-mailed back and forth about the package. I finally was give a "case number" and told that the package had left DHL jurisdiction and was in USPS jurisdiction. Apparently they have a code share agreement, where USPS does the US part of the delivery. Well, USPS cites on their website, that they never received the package. DHL says that they transferred the package. I really don't care who has the package, just deliver it to me. The contents have no value to any of you, just me.

I'm waiting on stock from the UK; it arrived in Sydney 7 days ago. DHL failed to notify that they had a problem with the address (but they correctly sent a letter to the delivery address) and then buggered up the calculations so that on a $1,054 shipment, they expect me to pay $351 in fees and charges. They can't provide an invoice (after 2 days and 4 phone requests) to show me what I'm supposed to pay or how it was calculated. ($200+ in GST at 10% from a $1000 value? )

I am trying to get a delivery from DHL Canada in Toronto. The package arrived in Toronto on October 20th (based on their online tracking). The delivery person left a note outside my door for a failed attempt. On the next day, he called my cell phone and I told him to deliver the package at any time tomorrow, and not to come at 3:30 pm. I asked him to come either before 3:00 pm or after 4:00 pm because that's the exact time my wife goes to pick up my son.

I received an insured package, which was sent from Germany to the U.S. with DHL. The package content, a sculpture ($200 roughly), was broken. DHL denies compensation, arguing that the damage occurred in the destination country, so its partner USPS has to compensate me. USPS denies compensation since everything was handled by DHL. The insurance was also done with DHL, not USPS. DHL claims to be the "international specialist", but it is not. I have not received any compensation from DHL. This is pretty embarrassing for an "international specialist". PS: I would give DHL zero stars, which is unfortunately not possible.

I have many clothing stores in new York and I was expecting packages from DHL driver to put a note "Delivery attempted - consignee premises closed", is not true we open 9am-7pm and the time the driver put the note was 6:10pm. Drivers always lies, most of the express package I got from DHL is 2-3 days late.

I ordered a package from US to arrive in South Africa at DHL office (tel # 0860345000), tracking no **. It has been sitting there for 7 days. Every time I phone them, I get a different story from the operator. I received only one telephone call from them the rest of the time (every day I must phone them). Nobody follows it up. I just get the runaround from the operators. No managers' phone numbers are available. They just do not give it. This is the worst service I ever had. It does not help complaining on Facebook. They just delete your letter.

Their customer service sucks. No respect at all. I called them numerous times but some of the representatives just hang up. They are imputing a wrong shipping charge/custom tax on me even if I have already paid for it through the merchant, where I ordered one piece of item. I have to cancel the order with the merchant and dispute the charge with my credit card. I am not willing to pay for extra. DHL is very wise in charging inappropriate charges.

DHL collected my passport from Travcour, a visa agency, in London yesterday to deliver to me in the south of France today. The passport made it to Marseille airport, where it should have been given to a courier to bring to me. Instead, DHL by its own admission sent it to Malta. It will do nothing to remedy this state of affairs. The fact that I need the passport to leave France for work in Dubai and Afghanistan meant nothing to them. They refused to send the passport back to Marseille today, because they will not ask their staff to do any work past 6 pm or over the weekend. They say that they will send it from Malta to Marseille on Monday, October 3. But they will not give me a time.

I have 4 or 5 packages, DVD's shipped from the USA to Vietnam every week. Fed-ex, UPS, USPO, I have no problem with at all. DHL tries to charge me $2.00 extra for every DVD sent over to me. I have personally seen DHL's personnel copying dvd's in the back storage area. They have seven (7) DVR's that copy the DVD's. This all happens in HCMC, Vietnam. What should take 4 to 6 days, takes 2 weeks by dhl. I can not say enough bad about them. Stay away from DHL if you have packages coming to Vietnam. They lie and cheat every time. Most of my DVD's come from Amazon.com and it appears they use the cheapest air freight around which is DHL. I have tried to have Amazon.com stop shipping to me via DHL, but to no avail. Do not use DHL!

I expected a shipment from the USA and followed it via Internet. It was arriving in Kelowna, BC yesterday. I stayed at home all day today to receive my package. In the afternoon, I was surprised that it didn't get delivered. I called DHL (USA). They hung up on me twice. And I was on the phone for over an hour to finally talk to someone. The lady (nice and friendly) told me that their delivery options have changed. And she said that I needed to contact customer services in Ontario to pay the fees first before the package could get delivered. I told the lady that nobody made me aware of their changes, and that I didn't receive a notice informing me of the changes. However, I phoned the next number 1-877-345-93333 and waited another 55 minutes on the phone to talk to a customer service rep. This lady told me I could pick up my package at the Kelowna DHL depot and pay the fees there. It's because she was too busy to provide me with an authorization number if I paid the fees by Visa. I will be driving to DHL this afternoon to pick up my shipment. I will ask the companies I am dealing with to use another shipping option.

An envelope of documents was shipped to me from Toronto to Stockholm. The envelope went from Toronto to Stockholm in two days, but it was 27 days later when DHL emailed me about trying to make a delivery. That's when I learned about the shipment and got the tracking number. It had sat in their warehouse all that time with nothing happening.

This is all about the failure on the part of DHL to deliver my parcel. I have been trying to track for the past 14 days my parcel. Every time I did, I get a different answer. First, the delivery guy didn’t care to look for the buzzer code on the building’s main door when delivering. Secondly, when I requested a change of address to deliver at work, they noted down the wrong postal code! No one cared to call me even if I left them my phone number. I have called about ten times, and I have been escalated this issue to the so called supervisor, but no one cared to call back to give me an answer!

I paid for an expensive projector to be shipped from the USA via DHL Express Canada (expensive!). The estimated arrival was 1-2 business days. Four business days (Monday) later, I tracked the package online to see that DHL supposedly attempted delivery the Friday before, without leaving me any notification. The online tracker also said my package was due to be re-delivered tomorrow (Tuesday). I went off to work on Tuesday thinking my package would be there. When I got home from work, it has not yet arrived. There was a notification this time, and it said I owed $15 for import tax. Thus, they didn’t leave the package, and told me to contact DHL.

I ordered some electrical equipment off of eBay, California/US to Manitoba/CAN. Shipping was pretty average time for a package going that distance. Made it to Winnipeg, Manitoba and stopped there citing "Available upon payment". It had already been paid days earlier and paid via credit card. It has been three days and the package has not moved, saying I still have to pay for it. Three days I have waited at home, taking time off work, for this package to come in (I have to be home or they WILL NOT deliver).

I had a shipment of alcohol samples to be sent to my home from the manufacturer in Mexico. Looking up the tracking number for my delivery status, there was no indication of a potential delivery date, so I then proceeded to one of the locations in the Atlanta area for research. I was told that my shipment had been on hold because some of the bottles had been broken and there were issues with passing through Customs. I then called in and spoke with Robert (Bobby) *** with DHL who handles issues with Customs.

I sent a parcel of electronics spare parts from Zhongshan Guangdong China to Pato Branco, PR, Brazil customer. We provided the correct address and correct zip code and telephone. DHL returned my parcel with a big debit. The reason was their system shows discrepancy in our correct address and correct zip code. It is their system problem, why must we pay for their fault? We paid for parcel delivery but DHL did not deliver it and asked us to pay for our parcel's round trip. And if we don't pay, DHL Hong Kong will destroy our parcel! Why? Are we crazy to pay for this game? Hope our parcel will be delivered to customer and not returned with debit or disappear in HK.

I'd like to take back my complaint. The operation manager of Trondheim DHL learned my situation and drove us to pick up the post on the new year's eve. We do appreciate the operation manager of Trondheim DHL and what he did conciliate us about DHL service. Thanks a lot!

I shipped a post from Stockholm on 23th December 2010 by express service to Trondheim. It should have arrived on the 27th of December as DHL staff said, "Deliver the next business day." However, on 30th December 2010, it's still on the way! DHL staff told me it will be delivered on 4th January. Oh, my God, it costs 12 days! Since the post has been in Trondheim, I suggested I can pick it up by myself, but DHL staff rejected because their office closed at 14:00 on 30th December and it's 13:53 when I called. However, there's no notification on their website, otherwise, I would have made it up earlier! I kept waiting for a long time just because their staff kept promising me my post will be delivered on time.

DHL never delivered my item on 12/24 and asked me to wait for 6 hours. The driver never stopped and lied on his report to the DHL station by saying that he visited my place at 4:47pm; if he did, then there should be any pad left. I called several times between 12-5 pm and was told the package will be delivered. This is absolutely the worst service and they treated the customer badly!

One of our customers requested some product. The product was available with our principal at Varodra (Gujarat) India. It has to be airlifted from there to Karachi. DHL issued a prepaid voucher no. ** on 11/11/10 after getting cash from me. Then, they or their Indian office refused to lift the package giving some lame excuses. The package was lifted by FedEx. When I approached DHL for a refund of my money, I was advised that I will get the refund soon. Since 22nd November, I have been calling and sending emails to the various persons at DHL but no use.

I am complaining about the service and communication of DHL company. I have ordered a transportation from Germany to Australia. 08/11/10, DHL collected my order from Farchant, Germany, and only 24/11/10 the parcel left Germany according their website. Today is 02/12/2110 and my parcel still not in Australia. I have sent emails to DHL twice and have got no answer. In few days there will be a month of delivery. You can see this on DHL website, tracking number is **. Such a great service and communication. I will never use DHL service again!

DHL Express was used from Lebanon to Oregon (1oz envelope $72) that was mailed on 10/28/2010. I got a call on 10/30/2010, that the envelope will be delivered on 11/1 or 11/2.

My package was lost or never delivered that had original documents sent from India. They claim that the parcel was dropped off on my door step which might have gotten stolen. I am in deep trouble because I was working to gather all documents since the last 5 years and now they are all lost. In the last 30 years, we never had any stealing in my court. Their claim is not true because the guy who was supposed to deliver was going on vacation the next day and he never delivered this.

I am about to relate a tale, a tale that revolves around the life of an artist, and a huge multinational transport giant. In the first instance, the artist who resides in Spain arranged with his representing gallery in the USA to take part in an exhibition of his work. The date for the exhibition Vernissage was to be 28th of May 2010, running until August 15th. The artist now had a plan and a space in a gallery to show his new work. Happily he left the US and returned to Europe. This was in November of 2009. At his studio on Ibiza, the artist set forth. Over a period of 5 months, the artist produced 20 pieces of sculpture in a mix of media. From this, he selected 20 together with the gallerist’s 13 pieces, which they agreed would be appropriate. The pieces were wrapped and packed and sent with the huge multinational carrier, a company who the artist had worked with on several previous occasions.

I have sent a crate from Beijing to Berlin 3 weeks ago. I called DHL in China to make sure that they would deliver the crate to my office, that is the back house second floor (and not only to the front door of the building) since I had a car accident and cannot carry anything. I also called DHL Berlin to ask the same information and both confirmed that I would receive the package directly at my office on the second floor.

I got a notice from an overseas company in China that my shipment left on Tuesday evening and I received tracking. Then I tracked and tracked--to my utter shock and happiness, it was in America by Thursday evening! I was so excited!

I needed some paper work to be mailed to Costa Rica. I was told it would arrive on Friday as it was very urgent, I get it by Monday. Everything was okay until idiotic driver got lost and didn't follow procedure since in Costa Rica, there are no street names and many time the divers needs to call the recipient to verify the address. I have never used DHL and will never use it again. I pay 60 dollars for nothing! Stay away from DHL. It's sad to see such ineptitude from a German company!