DHL Reviews

Worst experience: The DHL co. had scheduled a delivery two days before (Feb 16th) to pick up very urgent package on Feb 18. We have received a call from DHL that delivery guy will be here at 1 pm to collect the package and then later in the day we got call that he will come around 4 pm. After 4 pm we got a call from Delivery person that he won't be able to pick up today, we need to reschedule another day. This was very urgent package need to be deliver on time. This co. had failed to pick up today. I am very disappointed with their services.

We ordered some flowers for the Valentines day. We have a business and we received orders and purchased 100 roses supposed to be here in Florida yesterday the 12th but the DHL logistics decided to send it to Cincinnati OH. Yes you read right from Miami Fl to Orlando FL where we live shipment was too early and send it for a trip to Cincinnati OH and now the snow will delay the shipment that in first place was already in Orlando Hub. Thought for a moment we have a lot of ways to see weather and thought for a second of a logistic planner this company should have… been in this logistics business for more than 20 years and never seen something like it… and now no one wants to have responsibility about the mishappening!!! Shipper nor delivery company and now this orders are ruined… try stay out of DHL. Their logistics is not just bad. It is the worst…

I was supposed to receive a very important document via DHL Express. The service was branded to be max 3 business days delivery (from Frankfurt to Arkansas USA). Envelope given to DHL on Feb 8 and the indicated delivery date was Feb 11. Now it is Feb 12, and my envelope is in an airport in Brussels, waiting for an airplane that is not there yet. I contacted Customer service; it was a joke.

Worst service ever. Lack of delivery on time was driver error - not reading the address properly. Package not received as promised. Redelivery will take up to 48 hours thereby making the delivery two days late. They simply don’t care. I will never use their services again. I do not recommend this company. There are far better ones out there who stand by their commitment.

They are a ridiculous mailing service, how is it when the packages leave their facility they’re unsure of who’s picking the packages up? So are they giving the packages to random people? It’s not making sense, I feel because they have so many bad reviews someone is stealing the packages, why wasn’t scanned by the next carrier? They need to be put out of business, 😡 someone is stealing!!! So I can just go to DHL and say I’m picking up packages for USPS at this point. They are a disgusting service and mailing companies should stop working with them. I believe it’s a bunch of thieves working as the middleman.

WORST WORST WORST- NO CUSTOMER SERVICE- RUDE. I waited 4 days for important documents to run my business- driver never came by business place - I sat there till 8pm - he then sent notice business is closed unable to deliver - cameras did not pick up a DHL delivery truck on any street or parking lot at business- DHL customer service refuse to believe me - I am still waiting since Thursday last week.

This company is pure-dee garbage. Packages are never delivered on time .... Can't reach anyone. Attn any business owner that reads this. If you use DHL for delivery I will NOT purchase your product. Point. Blank. Emphatic Period (which is actually an exclamation point '!' LOL).

This is by far the worse shipping company to date. My package has been held at their central warehouse for seven days and without reason. When inquired, they say that still have time. Never again will I order from someone whom uses DHL.

Worst shipping company I ever used. They kept my parcel on hold. It took them 3 days to get the parcel from India to Richmond in B.C and almost 4 days to deliver the package from Richmond B.C to Kamloops B.C. It's very hard to get to talk to anyone in customer service as they always leave voice recorded or AI. They can't update the status of the parcel on their website. They said they had this new feature where we can opt for call back. They do call back and after one ring they disconnect the call so what is the purpose of call back facility? Only they know. I would never recommend anyone to use DHL for sending anything anywhere. I give them 0/10. This is not the only experience. In India its service is even worse.

DHL is the worst shipper I have ever dealt with! Every time I use them, they are days late. I will never use them again. They are 10x worse than FedEx, UPS or USPS. Avoid them at all costs! Their customer service is a joke.

I trusted DHL with a delivery of a time-sensitive document and paid premium for an assured on-time delivery. They did not honor the commitment which resulted in $1800 of additional expenses occurred, missed appearances, and overall suffering involving my family, including an 8-year-old child.

Very bad service. DO NOT USE. PLEASE AVOID DHL. DHL Canada misplaced my transcript and other valuable documents, when I contacted them only 2 people listened to me. Everybody else was totally nuts and DOES NOT KNOW how to do their job and DOES NOT UNDERSTAND ENGLISH. It has been 3 months now, my documents are still missing. They say that the documents are in the US, they don't know how the documents ended up in the US and I have to contact the US DHL to resolve this. I am very frustrated. PLEASE PLEASE DO NOT waste your money with DHL CANADA.

Listing all the shortcomings of this so-called delivery service - this misunderstanding - is the same as writing a book in at least 3 volumes, there is not enough strength or time to list all these shortcomings. This misunderstanding lives only by its own desires and does not perform its job - delivering parcels at all. Parcels in 90% of cases are not delivered at all with the amazing wording "The recipient does not live at this address" and after that your expenses automatically increase by 3 times - the first delivery, return to the sender, the second delivery by another service. There is no talk at all about compensation or basic apologies. There is practically no support service, although the site offers 3 options - WhatsApp, chat or phone number. The first two options are useless long-term communication with a bot without any results.

I am extremely disappointed with DHL’s service. My parents sent a package from Sri Lanka to Canada, and at the time of acceptance, DHL assured us it would be delivered within 8 working days. However, it has now been almost a month, and the package still has not been delivered. We paid Rs. 27,000 as the delivery fee, expecting a reliable service. To make matters worse, when we contacted DHL, their representatives were unhelpful and acted as if they had no responsibility for the delivery or any idea of the package's whereabouts. This is completely unacceptable and by far the worst delivery experience I have ever encountered. I strongly discourage anyone from trusting DHL with their shipments.

They are totally unresponsive. Their customer service it’s worse than a pizza place business. They hold my package for 3 weeks for no reason without any explanation. Their agent lied about wanting for a callback from “specialist”. After 90 min that’s never happened.

Absurd company. Throws packages in the pouring rain over the fence. Happened multiple times with the result of broken/unusable goods. When you complain "tothetop", DHL itself refers you to ecommerce. Ecommerce then just says: cannot help you, go to the chatbot. Added Kees **, managing director into the complaints: ** to the recipient list and he didn't even reply.

Same as the previous complaint. They put my package on hold even I followed the instructions they sent. At some point it showed on the app that it's arriving on the 27th but When I went to the pickup center, my package is still not there. Then it suddenly changed to on hold again. The customer service is very slow on answering emails. And let me add, the delivery driver actually called me to open the door of the apartment, and then I did. But then only to find out that he did not leave the package because there is no unit number? And I already opened the apartment door for him. Why did he bother to call me and asked to open the door when in the end he wouldn't leave the package? I don't understand.

Worst shipping company I've ever experienced. My package was held with no indication as to why. I had to call and it was very difficult to get a hold of anyone. Their website wasn't helpful at all and when trying to use the automated feature, it was so general, it provided no help whatsoever.

DHL presents itself as a global company, but my experience suggests otherwise. I sent a package from the US to India via DHL, opting for their fastest service. Although the package reached India in five days, which was reasonable, the problems began soon after. Initially, when shipping from the US, I wasn’t asked for a local contact number in India or email at Postnet. I later called DHL USA to provide a local family member’s number in India, and they assured me that DHL India would have access to this information. However, when I followed up with DHL India, they claimed they couldn’t see the notes from DHL USA and continued calling the US number instead of using basic reasoning to contact the local number.

I paid to express ship a piece of art from MX city to Ft Worth TX. It was supposed to be 2 days and I paid $1200. It has now been 2 weeks and they continually put it on a HOLD for no apparent reason. I confirmed this morning that it was out for delivery today and once again their system has put it on HOLD and it is not showing up. Horrible experience and customer service.

This delivery guy always texts me for a signature release before he delivers the package to me, I don’t feel comfortable to do it. So when he comes to my house, he refuses to give the package to anyone else but me, if I am not home he will take the package away, even my family members are willing to sign the package. This is ridiculous. I asked all my clients do NOT use DHL. I also find out my neighbors and friends all have this issue. I feel bad for DHL but if they don’t manage their employees well their business will get hurt and eventually their employees will get hurt too.

I want to let consumers know what might happen if they use DHL. Start off with I work for an attorney and we do lots of mailing and shipments of very important documents. One of our clients from the Bahamas needed to send a very important document to us in Oak Island, NC 28465. She sent me the tracking number to me to keep track so I would know when to expect delivery. Well, they delivered at 7:30 pm at night after closing hours. Someone had to sign for it. I got receipt and someone had forged my name and package was nowhere to be found.

I bought a watch for my son – better than I ever had. DHL promised delivery between 1 PM and 3 PM today. To be sure, I spent 12:30 PM to 3:30 PM sitting in a chair just inside our front door reading a good book, with my barky dog at my side. When no DHL truck appeared by 3:30 PM, I checked my emails to see a LIE that DHL had “attempted” delivery AT 12:45 PM. Now, I am told, I must be home all tomorrow to get delivery. DHL has done this to me before and to many others, and DHL once left a largish box out by our country mailbox, about 200 yards from the house, falsely claiming that I had signed for it. I found it months later when the snow melted. “F” rating with the BBB, and DHL is not that good. Lies as a business plan.

Poor service. DHL U.S. doesn’t have a true end-to-end relationship with its counterpart in the other country. You will keep getting the runaround. You are best to try and ship via an airline directly.

I received a parcel of dried food items (15kg) at the rate of $280 from Nigeria to Dallas-TX last week Monday at my door step in my absence without any notification and the rice was taken off remaining beans 5.9kg. I called the unprofessional and careless representatives and also requested to speak to a supervisor severally but was lied to that I was called but didn't respond. These guys are so frustrating and should be taken out of business. I feel so depressed for this service despite the large amount that was charged.

If I could give no stars I would. DHL is the worst. My international package has been sitting at the local DHL facility in Tampa, they send me an email every day telling me it is on hold. I called and asked why it appears it isn’t convenient for them to deliver just yet. Their service is horrible. Recommendation avoid DHL.

Terrible experience. It’s been over three weeks since a package was sent to in Florida from Germany. It finally made it through customs in Miami and then appeared to have lost in the short trip from Miami to Gainesville Florida. DHL claims it’s “in transit”, but I think it’s gone forever. Customer server vice is absolutely worthless.

For an entire week all my notifications from DHL said Friday delivery. Even on Friday, when I called DHL, the representative said, it can still be delivered today. I asked, where's my notification that it's out for delivery? No show, no delivery and DHL has no idea where it's at or when it will be delivered. Unfortunately, I didn't choose to use DHL.

Dealing with the international imports department at DHL has been singlehandedly the most painful and insane experience I have ever gone through. So much so that I spent $1100 trying to retrieve a single bag left behind at an airport overseas. My goodness, these people are completely incompetent and inept to do their jobs. I was charged $31 per day trying to retrieve my item, fighting back and forth every single day with these people and they were next to no help. The only way my bag got through customs eventually was me having to write a note begging the customs officer to let it go through out of desperation. FYI The government rules on imports are the most insane rules in the world. It is next to impossible to import a personal item from overseas if you're not a business.

Please help shut this company down. Customer service is zero. Value is zero. Dependability is zero. Everything about this company is zero. They need to be booted. They suck up dollars from their supporters.