DHL Reviews

Two out of three shipments have been delivered to the incorrect address and could not be retrieved due to the incompetent delivery drivers who either steal your packages or drop them off purposely at incorrect addresses. The two I signed a signature release for and those two were lost. NEVER EVER do a signature release with this worthless shipping company and their incompetent employees who also do not help. My recent issue was opened two days ago and was give us 24 hours. I call back and they ask for another 24 hours. I call back again today and they said, "We will contact you by the end of business on Monday." ALWAYS GET SIGNATURE VERIFICATION AND NEVER SIGN A RELEASE FOR A SIGNATURE WITH THIS INCOMPETENT COMPANY. I have also just filed a suit against them for this. Absolutely ridiculous.

If I could not give a single star it would have been better. It's been two weeks. My package has not arrived. The customer care and the Phoenix branch holding my package the second time. The people working in the Phoenix branch are not capable of working as they are not concerned. I assume they are playing around with my package from Tucson the destination to their branch and holding it for no reason. I don't understand. How do they expect a handicapped lady to drive all the way to Phoenix from Tucson for her diabetics medication. Since 2 weeks I am waiting for the package of medications. This is the second time when my package was held by this branch for no reason when I used to reside in Tempe. I had and have a very bad experience with DHL Phoenix Branch.

I recently made a purchase of an expensive piece of equipment from Nantes, France, for my work. Unfortunately, my experience with the shipment has been nothing short of frustrating and disappointing. I feel compelled to share my story in the hopes that it might serve as a cautionary tale for others considering business transactions with this company.

DHL delivered a package I had been waiting for for three weeks to the wrong address. I notified them of this error within the hour of the wrong delivery and they informed me that I should get the package by the end of the business day. This went on for six days, and then they told me that they could not retrieve it and I was responsible to notify the shipper. I informed them that THEY were responsible and they could either reimburse me or they could notify the shipper and explain their incompetence.

DHL has the most DISHONEST delivery drivers!!! I was supposed to receive a package today. First, I received a message stating the delivery was 20 stops away. A few minutes later, I received another text message stating that there was an update to my delivery. They never showed up. I had been waiting in my front room ever since I received the text with the ETA. They logged the delivery as if they had attempted to deliver and that no one was available. They even lied about leaving a card on the door. The driver was in a whole other city. I would NOT advise any reputable company to use DHL if they want customers to receive their packages on time.

First, my shipment was delayed at customs in Atlanta, according to DHL, when I called them after multiple attempts. Today, they failed to deliver, stating the incorrect address. I corrected the address within less than 5 minutes of getting the text. I called them, and the agent told me she would initiate a trace despite telling her the shipments were wedding outfits for this Friday. I asked to meet the driver to pick up the item since it’s been less than 10 minutes. Her answer was no. It’s going the way to the house, and they will call me back. I called again and contacted someone who informed me the driver would deliver tonight after explaining my reasons to him—no delivery by 8 PM EST. I finally got a hold of some at 8:50 p.m. Despite my asking to have the shipment delivered first thing in the morning since no one will be home after 10 a.m.. We’d have 10/19 until Sunday. I still got a no response.

DHL said they would deliver a package today and then sent an email saying that they attempted to deliver the package but no one was home. We were home all day and we have a camera at our gate and front door and no DHL person attempted to deliver the package. At 3:00 PM I called DHL and they said that they couldn't do anything about their lack of delivery. This is an important corporate document that needs to be signed and returned today. DHL promised to have a supervisor call within the next 90 minutes. 3 hours later no call. Not only does DHL not perform as promised they lie about their performance and then fail to follow through a second time when contacted. I will have my organization delete our account with DHL.

My package was not delivered to my house. I received a "confirmation" via a picture of my package on someone else's porch. When I called DHL to locate my package they told me it was delivered to the correct address and to confirm based on the photo. I told them the photo was not my house and it was delivered to the wrong address. They argued with me that they delivered it to the right one, when they clearly did not. The delivery was also supposed to be signed for, but they just left it on the porch or a completely different address. When I asked where it was delivered to, they wouldn't tell me and said the delivery was considered a loss. Never ship through this company EVER.

My package arrived from China as the tracking suggested which I thought was impressive. The delivery driver for some unknown reason to us and the DHL office literally sat outside our home (caught on security cam) for a minute and drove off without leaving the package. But, customer service was awesome, had the package held, the office at 1922 Old Murfreesboro Road likewise couldn't have been more apologetic and shared the driver was suspended, and then I got a really nice care package in the mail a couple of days later which was incredible! I've had issues with all the carriers but this is the first that did anything about it but make excuses. From the very helpful customer service, super nice office staff to a care package! Thank YOU DHL for really caring!

My package is late to arrive. The updates are one to two days late so it's basically useless. The customer service is nonexistent. Impossible to try to talk to anyone. I have no idea if the package is late or lost. What's the sense of a tracking number if it doesn't help with any information.

My address is very clear: Sun Prairie, WI 53590. Not Milwaukee. ZIP CODE 53590 is SUN PRAIRIE. Milwaukee DO NOT have 53590 zip code. The distance between Milwaukee and Sun Prairie is 2 hours. Typical DHL.

I tried shipping a cell phone from the United States to Belize. I was charged over $200. DHL lost the phone for 10 days. When it resurfaced, there was no apology or explanation. Then I was told I had to go back to my bank and do a wire transfer in order to pay the duty, that I was otherwise not able to use my credit card. The next day I get a threatening email from DHL telling me they're going to return the item if I don't do the wire transfer within 24 hours. This is a company with no accountability.

I am planning to have my housewarming party, so my relatives posted some important items from India about 100 KG. But this package is still getting delayed response. On top of this issue, customer care is more mess and good for nothing. Customer care reps do not know anything except telling the same, which is displaying on website. Now my event is in big question mark and going to screw up all the planned event. PLEASE DO NOT TRUST THIS DHL SERVICE AND DO NOT PLAN ANYTHING BASED ON THEIR SCEDULED DELIVERY DATE.

I had a delivery requiring a signature and requested it be delivered on a Thursday. Instead they sent it out for delivery on a Tuesday forcing me to take a day off from work. Then to top it off they set the delivery window at the time I have to pick up my child. They refused to work with me.

We are house sitting on Martha's Vineyard. A parcel (valued at $208 USD) was left at our door by DHL. It was addressed to a different address -- similar but not identical (... Road instead of ... Way). When we checked on the delivery status, DHL's website claimed that it was signed for by the person to whom it was addressed. No one signed for the parcel. Trying to get information from DHL on how to solve the problem was impossible. Customer service doesn't recognize a problem of this sort. We finally (but far from easily) tracked down the person to whom it was supposed to go and he will come by to pick it up. We have emailed the DHS "we.care@dhl.com".

Local DHL office received my package on August 16. It was scheduled for delivery the very same day. But, the delivery did not happen. Since August 16 (6 days ago) my package is sitting with the delivery driver out for delivery but not moving. Customer Service is not helpful at all. Just wishy-washy. DHL, hands down is the worst delivery service out there. Avoid it at all costs.

My shipment was being delivered to a different address in a different state and when I contacted customer service the guy I spoke with was very rude and made no sense whatsoever. I explained they were trying to deliver my package to the wrong address in a different state than where I'm located and he just sighed and continued to say they would re-deliver it to that location the next day. He went on to say the driver tried to deliver it but I wasn't home so it was my fault and started going on about some drop off locations.

DHL is an expensive option for shipments but sometimes you want to send something fast and then you pay for the fastest service and you would think they would do what they preach but that is not the case: I expected an envelope from Europe to come to my home in the US and for 6 days they haven't be able to deliver it. When calling this morning the representative said that the driver could not make it on time to do the delivery for the last 3 days...I have no answer to that...the address has been verified and the tracking system shows it is out for delivery today (it is saying that for last 3 days). I am sure any other cheaper service would have done the delivery faster, now it is too late I will have to cancel my appointment because I do not have my documents.

It always says exception. They stole it or gave it away.

Not only does DHL never hit the expected delivery date, they also lose parcels constantly. There is very little information on their package tracking and getting through to talk to a real person is next to impossible.

Got confirmation that my package was delivered but I got nothing so called DHL and they said they would investigate. Next day the driver comes to my house saying he remembers delivering package to my house the day before. I said first of all I don't remember him at all and asked if he remembered me? He said no. And second package was not delivered yesterday but the day before. He say they deliver 100s of pkgs is hard to remember where he delivered it to??? He say they will check GPS on his truck for 2 days ago. Well they show it was in the area.

DHL is probably one of the WORST shipping companies to exist. Forget about getting your package on time. If you contact them to update your address, you still won't get your package or it won't be updated; you may contact their customer representatives and they either can't locate your tracking, give you the wrong address after you've updated them, or disconnect you without notice; and even if they have the right address you still won't get your package. Their customer service is AWFUL and I wouldn't ever, EVER ship with them.

The absolute worst company I have ever tried to deal with. Package sent from New York to Missouri. Arrived in St Louis eight days ago and has not moved since. Customer Service is non-existent. I have tried contacting them online, by email, on the phone, and even sent a Facebook message as a last resort. No one knows anything, no one will take responsibility. I will never, under any circumstances, use DHL again!

They lost my package and refuse to accept responsibility. They say you have to wait 2 weeks from when they stop updating the tracking status to get them to "investigate". Then they set up the status to "en route" and the time stamp changes to the current time every time you refresh the page, so the 2 weeks can never pass.

DHL is made me very frustrated, They never deliver the package on time. The service is horrible. They said, "Your package is out for delivery on one day" and never delivered after that. At least expected the package next day but they said they have no bandwidth to do the delivery and they postpone the delivery to future date. They expect you to pick up from the location so that they can save the gas, driver salary etc., They are lazy, they cheat with wrong status. This is really ridiculous service.

DHL delivery service is the worst we ever used! DHL are charging very expensive fees for just an envelope and DHL delivery is not contacting the customer when is at the address!! We paid the same amount on delivery and taxes as we paid for the product itself and you did not make a call to the provided contact number. We are a DHL member with all contact details in the DHL system! All other services always delivered to our address without issues! DHL drivers just simulates the contact and will post a sticker with "sorry we missed you!" to the building entrance for this very expensive service! Absolutely ridiculous for the amount we pay! We will make sure this feedback will go to all contacts with DHL and more! Our parcel will have to eventually wait until next week because now is weekend.

I ordered a package coming from the UK which was sent via DHL. Today DHL sent me a text saying my package was delivered. I looked at their proof of delivery and there was another name and address listed there. I went through their web of avoidance and found a way to email them about it and they said it was 'delivered correctly.' IT WAS NOT. They have very poor customer service. I would never deal with them again and will not purchase from any business that will send things to me via DHL.

Updated on 05/14/2023: Changed my delivery date then delivered a day early to the wrong city!!!!! I just wrote a review about this horrible company and here they go again. Delivered a day earlier then told yesterday and now it to the wrong city!!!! You guys are a joke!!!

Like others said, same experience with me... I received a notification of attempt of delivery and I was home all day waiting for that package. I went through our camera and no DHL courier ever came by. Paid 45$ for an express delivery that is taking longer than anything I have ever seen. I tried contacting support services 5 times and none of them was helpful, They just repeat the same sentence over and over again.

Held my Packages for Almost 4 weeks, Ask for additional information and money, which I eventually paid this freaking Agency, Still didn't release my package, call Everyday. "It's on Clearance." That is what I heard every time's, call again this morning. Another person gave me numbers to call. 877 2976031 EXT **. This Stupid and nuisance customer services, Started Screaming at me, am so upset.