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Reviewed Oct. 27, 2023
Two out of three shipments have been delivered to the incorrect address and could not be retrieved due to the incompetent delivery drivers who either steal your packages or drop them off purposely at incorrect addresses. The two I signed a signature release for and those two were lost. NEVER EVER do a signature release with this worthless shipping company and their incompetent employees who also do not help. My recent issue was opened two days ago and was give us 24 hours. I call back and they ask for another 24 hours. I call back again today and they said, "We will contact you by the end of business on Monday." ALWAYS GET SIGNATURE VERIFICATION AND NEVER SIGN A RELEASE FOR A SIGNATURE WITH THIS INCOMPETENT COMPANY. I have also just filed a suit against them for this. Absolutely ridiculous.
Reviewed Oct. 27, 2023
If I could not give a single star it would have been better. It's been two weeks. My package has not arrived. The customer care and the Phoenix branch holding my package the second time. The people working in the Phoenix branch are not capable of working as they are not concerned. I assume they are playing around with my package from Tucson the destination to their branch and holding it for no reason. I don't understand. How do they expect a handicapped lady to drive all the way to Phoenix from Tucson for her diabetics medication. Since 2 weeks I am waiting for the package of medications. This is the second time when my package was held by this branch for no reason when I used to reside in Tempe. I had and have a very bad experience with DHL Phoenix Branch.
Reviewed Oct. 23, 2023
I recently made a purchase of an expensive piece of equipment from Nantes, France, for my work. Unfortunately, my experience with the shipment has been nothing short of frustrating and disappointing. I feel compelled to share my story in the hopes that it might serve as a cautionary tale for others considering business transactions with this company.
The equipment was expected to arrive promptly, but it is now seven days overdue. When I inquired about the delay, I was initially told that it was due to unpaid customs and duties. After I sent my receipt showing that I had paid the charges within eight minutes (literally) of receiving the payment request via email on the originally scheduled date of arrival, they didn't have any response.
What has been most disheartening throughout this ordeal is the complete lack of transparency and accountability on the part of the company. Their customer service representatives have failed to provide a plausible explanation for the prolonged delay, and their communication has been severely lacking in professionalism and empathy. I have reached out to them multiple times via phone and email, expressing my concerns and seeking clarification on the situation, but to no avail. Not once have they offered an apology for the inconvenience and frustration this has caused me, despite the clear mishandling of my shipment.
I am left with many questions and growing concerns about the integrity of this company's business practices. I implore them to investigate the whereabouts of my shipment and provide a satisfactory resolution promptly. In addition, I would appreciate any details from them that could help build a stronger case against this unacceptable delay and lack of communication.
I want to emphasize that my intention in sharing this review is not to harm their reputation but to highlight the importance of professionalism, accountability, and customer service in any business transaction. As a paying customer, I believe that it is my right to expect transparency, timely deliveries, and courteous communication.
Reviewed Oct. 21, 2023
DHL delivered a package I had been waiting for for three weeks to the wrong address. I notified them of this error within the hour of the wrong delivery and they informed me that I should get the package by the end of the business day. This went on for six days, and then they told me that they could not retrieve it and I was responsible to notify the shipper. I informed them that THEY were responsible and they could either reimburse me or they could notify the shipper and explain their incompetence.
Reviewed Oct. 19, 2023
DHL has the most DISHONEST delivery drivers!!! I was supposed to receive a package today. First, I received a message stating the delivery was 20 stops away. A few minutes later, I received another text message stating that there was an update to my delivery. They never showed up. I had been waiting in my front room ever since I received the text with the ETA. They logged the delivery as if they had attempted to deliver and that no one was available. They even lied about leaving a card on the door. The driver was in a whole other city. I would NOT advise any reputable company to use DHL if they want customers to receive their packages on time.
Reviewed Oct. 19, 2023
First, my shipment was delayed at customs in Atlanta, according to DHL, when I called them after multiple attempts. Today, they failed to deliver, stating the incorrect address. I corrected the address within less than 5 minutes of getting the text. I called them, and the agent told me she would initiate a trace despite telling her the shipments were wedding outfits for this Friday. I asked to meet the driver to pick up the item since it’s been less than 10 minutes. Her answer was no. It’s going the way to the house, and they will call me back. I called again and contacted someone who informed me the driver would deliver tonight after explaining my reasons to him—no delivery by 8 PM EST. I finally got a hold of some at 8:50 p.m. Despite my asking to have the shipment delivered first thing in the morning since no one will be home after 10 a.m.. We’d have 10/19 until Sunday. I still got a no response.
"Can I pick up the shipment before 12?" Her answer was no, I will get a text when it’s ready for pick. "Could you send a message to the driver?" No. I was irate, to say the least. The address is still wrong despite being corrected online and with three human beings. Very uncaring attitude. I need to speak with a supervisor. She said someone will call me back in 90 minutes. No phone call was received. I called at 10;30 PM. The office was closed. What a bunch of uncaring human beings. Don’t care if they ruin someone’s wedding day. DHL HAS BEEN IN BUSINESS OVER 30 YEARS. They should be investigated. You pay so much money for nothing. Thanks for nothing-DHL
Reviewed Oct. 14, 2023
DHL said they would deliver a package today and then sent an email saying that they attempted to deliver the package but no one was home. We were home all day and we have a camera at our gate and front door and no DHL person attempted to deliver the package. At 3:00 PM I called DHL and they said that they couldn't do anything about their lack of delivery. This is an important corporate document that needs to be signed and returned today. DHL promised to have a supervisor call within the next 90 minutes. 3 hours later no call. Not only does DHL not perform as promised they lie about their performance and then fail to follow through a second time when contacted. I will have my organization delete our account with DHL.
Reviewed Oct. 13, 2023
My package was not delivered to my house. I received a "confirmation" via a picture of my package on someone else's porch. When I called DHL to locate my package they told me it was delivered to the correct address and to confirm based on the photo. I told them the photo was not my house and it was delivered to the wrong address. They argued with me that they delivered it to the right one, when they clearly did not. The delivery was also supposed to be signed for, but they just left it on the porch or a completely different address. When I asked where it was delivered to, they wouldn't tell me and said the delivery was considered a loss. Never ship through this company EVER.
Reviewed Oct. 7, 2023
My package arrived from China as the tracking suggested which I thought was impressive. The delivery driver for some unknown reason to us and the DHL office literally sat outside our home (caught on security cam) for a minute and drove off without leaving the package. But, customer service was awesome, had the package held, the office at 1922 Old Murfreesboro Road likewise couldn't have been more apologetic and shared the driver was suspended, and then I got a really nice care package in the mail a couple of days later which was incredible! I've had issues with all the carriers but this is the first that did anything about it but make excuses. From the very helpful customer service, super nice office staff to a care package! Thank YOU DHL for really caring!
Reviewed Oct. 2, 2023
My package is late to arrive. The updates are one to two days late so it's basically useless. The customer service is nonexistent. Impossible to try to talk to anyone. I have no idea if the package is late or lost. What's the sense of a tracking number if it doesn't help with any information.
Reviewed Sept. 15, 2023
My address is very clear: Sun Prairie, WI 53590. Not Milwaukee. ZIP CODE 53590 is SUN PRAIRIE. Milwaukee DO NOT have 53590 zip code. The distance between Milwaukee and Sun Prairie is 2 hours. Typical DHL.
Reviewed Sept. 8, 2023
I tried shipping a cell phone from the United States to Belize. I was charged over $200. DHL lost the phone for 10 days. When it resurfaced, there was no apology or explanation. Then I was told I had to go back to my bank and do a wire transfer in order to pay the duty, that I was otherwise not able to use my credit card. The next day I get a threatening email from DHL telling me they're going to return the item if I don't do the wire transfer within 24 hours. This is a company with no accountability.
Reviewed Sept. 8, 2023
I am planning to have my housewarming party, so my relatives posted some important items from India about 100 KG. But this package is still getting delayed response. On top of this issue, customer care is more mess and good for nothing. Customer care reps do not know anything except telling the same, which is displaying on website. Now my event is in big question mark and going to screw up all the planned event. PLEASE DO NOT TRUST THIS DHL SERVICE AND DO NOT PLAN ANYTHING BASED ON THEIR SCEDULED DELIVERY DATE.
Reviewed Aug. 29, 2023
I had a delivery requiring a signature and requested it be delivered on a Thursday. Instead they sent it out for delivery on a Tuesday forcing me to take a day off from work. Then to top it off they set the delivery window at the time I have to pick up my child. They refused to work with me.
Reviewed Aug. 25, 2023
We are house sitting on Martha's Vineyard. A parcel (valued at $208 USD) was left at our door by DHL. It was addressed to a different address -- similar but not identical (... Road instead of ... Way). When we checked on the delivery status, DHL's website claimed that it was signed for by the person to whom it was addressed. No one signed for the parcel. Trying to get information from DHL on how to solve the problem was impossible. Customer service doesn't recognize a problem of this sort. We finally (but far from easily) tracked down the person to whom it was supposed to go and he will come by to pick it up. We have emailed the DHS "firstname.lastname@example.org".
Reviewed Aug. 22, 2023
Local DHL office received my package on August 16. It was scheduled for delivery the very same day. But, the delivery did not happen. Since August 16 (6 days ago) my package is sitting with the delivery driver out for delivery but not moving. Customer Service is not helpful at all. Just wishy-washy. DHL, hands down is the worst delivery service out there. Avoid it at all costs.
Reviewed Aug. 21, 2023
My shipment was being delivered to a different address in a different state and when I contacted customer service the guy I spoke with was very rude and made no sense whatsoever. I explained they were trying to deliver my package to the wrong address in a different state than where I'm located and he just sighed and continued to say they would re-deliver it to that location the next day. He went on to say the driver tried to deliver it but I wasn't home so it was my fault and started going on about some drop off locations.
I was trying hard as ever to tell him I don't live in Florida and give him my address in Georgia but he refused to hear me. My first package was delivered to my address but my second package that contained way more items was being delivered to an address I've never lived in and a state I don't reside in. After he continued to sigh and tell me they were still going to deliver the package to the wrong address, I gave up and just said thank you. Worst experience ever. I wish companies only used FEDEX or UPS.
Reviewed Aug. 21, 2023
DHL is an expensive option for shipments but sometimes you want to send something fast and then you pay for the fastest service and you would think they would do what they preach but that is not the case: I expected an envelope from Europe to come to my home in the US and for 6 days they haven't be able to deliver it. When calling this morning the representative said that the driver could not make it on time to do the delivery for the last 3 days...I have no answer to that...the address has been verified and the tracking system shows it is out for delivery today (it is saying that for last 3 days). I am sure any other cheaper service would have done the delivery faster, now it is too late I will have to cancel my appointment because I do not have my documents.
Reviewed Aug. 18, 2023
It always says exception. They stole it or gave it away.
Reviewed Aug. 14, 2023
Not only does DHL never hit the expected delivery date, they also lose parcels constantly. There is very little information on their package tracking and getting through to talk to a real person is next to impossible.
Reviewed July 27, 2023
Got confirmation that my package was delivered but I got nothing so called DHL and they said they would investigate. Next day the driver comes to my house saying he remembers delivering package to my house the day before. I said first of all I don't remember him at all and asked if he remembered me? He said no. And second package was not delivered yesterday but the day before. He say they deliver 100s of pkgs is hard to remember where he delivered it to??? He say they will check GPS on his truck for 2 days ago. Well they show it was in the area.
They could've been parked across the street for all I know. And the signature is totally not my signature. Which I showed them. They say they investigate more. So next day I call to follow up. They say GPS shows they was in the area and they have signature so now need to go to their claims dept. I call the claims and they say I need file a claim because it shows the case was closed??? But when I look at the claim site they referred me it says the shipper has to do the claim. All I got was the runaround. And I still don't have my product. :(
Reviewed July 8, 2023
DHL is probably one of the WORST shipping companies to exist. Forget about getting your package on time. If you contact them to update your address, you still won't get your package or it won't be updated; you may contact their customer representatives and they either can't locate your tracking, give you the wrong address after you've updated them, or disconnect you without notice; and even if they have the right address you still won't get your package. Their customer service is AWFUL and I wouldn't ever, EVER ship with them.
Reviewed June 20, 2023
The absolute worst company I have ever tried to deal with. Package sent from New York to Missouri. Arrived in St Louis eight days ago and has not moved since. Customer Service is non-existent. I have tried contacting them online, by email, on the phone, and even sent a Facebook message as a last resort. No one knows anything, no one will take responsibility. I will never, under any circumstances, use DHL again!
Reviewed June 13, 2023
They lost my package and refuse to accept responsibility. They say you have to wait 2 weeks from when they stop updating the tracking status to get them to "investigate". Then they set up the status to "en route" and the time stamp changes to the current time every time you refresh the page, so the 2 weeks can never pass.
Reviewed June 5, 2023
DHL is made me very frustrated, They never deliver the package on time. The service is horrible. They said, "Your package is out for delivery on one day" and never delivered after that. At least expected the package next day but they said they have no bandwidth to do the delivery and they postpone the delivery to future date. They expect you to pick up from the location so that they can save the gas, driver salary etc., They are lazy, they cheat with wrong status. This is really ridiculous service.
Reviewed June 3, 2023
DHL delivery service is the worst we ever used! DHL are charging very expensive fees for just an envelope and DHL delivery is not contacting the customer when is at the address!! We paid the same amount on delivery and taxes as we paid for the product itself and you did not make a call to the provided contact number. We are a DHL member with all contact details in the DHL system! All other services always delivered to our address without issues! DHL drivers just simulates the contact and will post a sticker with "sorry we missed you!" to the building entrance for this very expensive service! Absolutely ridiculous for the amount we pay! We will make sure this feedback will go to all contacts with DHL and more! Our parcel will have to eventually wait until next week because now is weekend.
To be clear, $25 taxes and fees charged by DHL Canada for a $50 product of 15 grams, the size of an SD memory card!! If you need to see the invoice, let me know! Well, yes. You will say "this single complaint for $25? Yes, I am delivering a professional IT service and I am paid with this amount for 1 hour!!! And you are charging customers with ridiculous fees for 1 minute delivery sending amateurs to sell DHL business! So, I spent my 25 minutes from my time to deliver this short email to more than 25 DHL representatives! We will never recommend DHL services again.
Reviewed May 19, 2023
I ordered a package coming from the UK which was sent via DHL. Today DHL sent me a text saying my package was delivered. I looked at their proof of delivery and there was another name and address listed there. I went through their web of avoidance and found a way to email them about it and they said it was 'delivered correctly.' IT WAS NOT. They have very poor customer service. I would never deal with them again and will not purchase from any business that will send things to me via DHL.
Reviewed May 12, 2023
Updated on 05/14/2023: Changed my delivery date then delivered a day early to the wrong city!!!!! I just wrote a review about this horrible company and here they go again. Delivered a day earlier then told yesterday and now it to the wrong city!!!! You guys are a joke!!!
Original Review: I had a package originally scheduled for today May 12, 2023 which I have been waiting on but the package stated it was on hold about a hour ago. I chatted with customer service only to find out it arrived late so it would be delivered Monday May 15, 2023 instead. Directly after I chatted with the rep, I received an email stated as requested your delivery date has been changed. Definitely not true, I’ve been waiting on my package all day. So instead emailing saying it was delayed it was put as if I requested the change. I called customer service only for them to not understand and they kept telling me no worries it hasn’t been changed it’ll arrive Monday as planned. This company is worse than Ups and I’ll never buy from the shipper again if it means my package will be delivered by DHL. Customer clearly rushed me off the phone and of course I couldn’t speak with a manager. They suck.
Reviewed May 4, 2023
Like others said, same experience with me... I received a notification of attempt of delivery and I was home all day waiting for that package. I went through our camera and no DHL courier ever came by. Paid 45$ for an express delivery that is taking longer than anything I have ever seen. I tried contacting support services 5 times and none of them was helpful, They just repeat the same sentence over and over again.
Reviewed May 1, 2023
Held my Packages for Almost 4 weeks, Ask for additional information and money, which I eventually paid this freaking Agency, Still didn't release my package, call Everyday. "It's on Clearance." That is what I heard every time's, call again this morning. Another person gave me numbers to call. 877 2976031 EXT **. This Stupid and nuisance customer services, Started Screaming at me, am so upset.
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