DHL Reviews

Enough said but I thought I will add one more nail. This company is totally broken. Avoid. In summary, more expensive than other brand name competitors. Horrible customer service. Online system did not work. Phone system did not work. Operators are rude and dropped your call. Signature required means nothing... Stay away.

I am writing to express my concern regarding the handling of a recent shipment sent via your service. On April 9, 2026, I sent an envelope from your DHL Store in Coral Gables, Miami, to Jerusalem, Israel, with an estimated delivery date of April 13, 2026. While I understand that current geopolitical conditions may cause disruptions, I find the lack of communication and transparency unacceptable. The shipment remained on hold in Leipzig, Germany, for nearly a week without any notification or explanation. I received no updates, alerts, or guidance through your website or tracking system. It was only through a third party that the recipient learned DHL was not delivering to private addresses in that area, but only to designated pickup locations.

I had an average experience with DHL. The package was delivered within the expected time frame, but there were a few issues along the way. Tracking updates were sometimes delayed, which made it a bit difficult to know the exact status of the shipment. The delivery itself was completed without any damage, which I appreciate, but customer service could have been more responsive when I had questions. Overall, it’s a reliable service, but there’s definitely room for improvement in communication and support.

If I could give this delivery service zero stars, I would love to do that. They take forever and don't provide updates. I have never had a fast delivery from them, in fact they are always very late. I can't even see where my order has been for the past 6 days. It's 6 days late. I really wish princess polly and omighty didn't use this service. I'm probably going to have to stop shopping at those places (two of my favorite stores) because I can't stand DHL.

Never delivered my package after marking it for delivery. No customer service period was hang up on after giving information which was right. All my information was on what I bought from Amazon. Had to get my refund from Amazon because DHL will not answer.

Worst delivery company. Unreliable and not helpful. Avoid at all cost.

My order had said delivered on April 8th. I am still looking and waiting for my package!!

The estimated delivery date was wrong, and now they have not updated the expected delivery date. Their tracking system is useless!!!

The driver threw the package upon delivery. It was from the Glitch Productions store.

My package is just sitting for absolutely no reason, it’s been over a week. All within the USA, I ordered a package and didn’t have a choice in who it ships through, otherwise I would’ve chose anybody else.

My package was suppose to be sign but they just left it on my porch. It was a very expensive package. Was not happy but thank God it was still there when I got home. Hopefully this won't happen to any one else. Hopefully they will talk to the driver about this.

I bought a book from Netherlands for $12 and paid for DHL shipment $30. In 3 days, I received a message that I have to pay $19.78 import duties. However, goods like books have no import duties. When I questioned a DHL representative about this obvious lie, she told me that DHL had to pay $0.78 at customs and that’s why they charged me another $19 for a “service” fee. What a scam! They charged $30 for delivery plus $19 for non-existent custom duties or services. Those .78 cents should be included in the initial shipment charge. They basically charged $19 to press a button on a computer. And they LIED that this is an “import duty charge”. I guess lying to clients is the corporate culture of DHL.

Worst service ever, I don't know why companies ship with them. FedEx, UPS and Amazon can find my door to leave deliveries at, but not DHL. Then when you call customer service you press 1 for English and get some representative in a foreign country that you cannot understand and they refuse to transfer you to an American agent. Still can't find my shipment.

While my recent experience with DHL had a few challenges, I appreciate their efforts in handling my shipment. There were some delays, and I would have liked more proactive communication regarding the delivery timeline. However, the customer support team remained responsive whenever I reached out.

I believe there is room for improvement in terms of transparency and providing more accurate delivery updates, which would greatly enhance the overall customer experience. With better communication, DHL can truly match the high expectations people have from an international courier service. Hoping to see improvements in the future.

Absolutely abysmal service. DHL claimed a delivery failure on the 23rd due to an "incorrect address," which is a blatant lie—the address was 100% correct. Since then, the tracking hasn't updated once. I’ve spoken to two different representatives who gave me two different stories: one promised delivery on the 26th, the other on the 27th. Neither happened. Now I’m traveling next week and am stuck with a package that’s essentially been held hostage by a company that can't tell the truth. They won't even tell me where I can go to pick it up myself. Save yourself the headache and use literally any other carrier.

DHL is like a franchise with each country being its own franchise - which means there is no information, consistency, or continuity. No one can help find your package and they make you call the other country's DHL - which, if you do not have international calling, you can't call. I was told this was the way to go if I needed shipping internationally but it has been a nightmare. I can't even ship something to myself because I (an individual) don't have a business import account or a credit card that originates in the country I am shipping things from.

I was expecting to receive a package when I was notified by DHL that more information was needed. I contacted them by phone and provided the requested information. They then asked for further information from the sender who also provided all of the requested information. After they held the package in “customs processing” for weeks, they changed the status to return package to sender. At that point it was impossible to get in touch with anyone and when I called they simply advised the package was returned. The sender was then advised that the reason for the return was that I failed to provide requested information. I provided EVERYTHING that was asked for. Just an AWFUL EXPERIENCE.

Paid for next day shipping, package is now 3 days late, tried talking to two different online agents and every time I ask why my package is late they disconnected. Awful service.

A member of our family is expecting a package delivery. A woman who identified herself as Chinese called earlier and arranged for the package to be left without a signature since everyone in the household is at work during the day and unable to sign for deliveries. We agreed to this arrangement. Later, the same woman called again and claimed that there was a balance of $260 that needed to be paid and instructed us to go to a website to make the payment. This is extremely suspicious because the shipment we are expecting contains only a single piece of paper, which should not reasonably incur such a charge. Because of this, we are concerned that this may be a scam attempt.

Has to be the worst shipping company on planet earth. Order a some very rare car parts and they lost them during shipping after changing me a duty fee, It took almost 2 months to get my money back and hours of phone tag. Do yourself a favor and stay away from doing business with DHL.

DHL consistently charged the Trump tariffs on physical recorded media (vinyl albums) purchased from Napalm Records in Europe, despite those items being clearly exempt under HTS Code 8523.80.10 exemptions. Want your money back because it was improperly taken in the first place? There's a "research fee" that is 3x more than the tariff. And there's no time to try to resolve it while it's happening, because they give you a five day pay-or-else shakedown.

Do not buy from anyone who uses DHL! VERY UNRELIABLE! I ordered something that was a two day delivery but it's been OVER A WEEK AND NOTHING! Why are they still in business? DHL must stand for Delivered Horribly Late!

I am extremely disappointed and heartbroken by my experience with DHL. My package arrived in the USA on 2/11/2026, and I was supposed to pay $50 to receive it. However, no one ever contacted me about this payment. I had no emails, no calls, no messages nothing. I was left completely confused, wondering why my package was being held. I spent so much time today calling customer service and spoke with four different people, desperately asking for help. Each call was exhausting and emotionally draining because no one gave me a clear answer. Finally, one person told me to go in person to the DHL location in Westborough to pick up my package.

Frustrating, Unresponsive, and Ultimately Undelivered – My DHL Express Nightmare. I rarely leave public reviews, but this experience deserves a warning to anyone considering DHL Express.

I had no choice but to get my British passport via DHL but what a nightmare, I was home when it was scheduled to be delivered, but no-one came, the next day the same then I got a message that they couldn't deliver it because they didn't have the gate code in my apartment, I received no message asking for it, so then I had to arrange for them to be sent for pickup, talked with may DHL agents and was told they had changed it to an address close to me, good job I called as it wasn't there, finding phone numbers to call is also bad as it's hard to get past the robot.

DHL is the SLOWEST delivery company in the world! They usually let package sit in “pre transit “ for over a week, then they realize their job is to deliver packages and they eventually get around to it, maybe another week or two…but then a month later your package arrives!! Keep up the high quality work DHL ☹️

They send a customs bill less than 24 hours prior to set delivery date. You pay, but they say the payment hasn’t cleared their system. They keep notifying you to pay customs or package will be returned. It is a stressful process and no customer appreciation. Terrible experience. Still waiting.

Godawful courier, paid for 3 day express under signature release, on the 3rd day the parcel was out for delivery, the driver was 10 miles away when he said "Unable to deliver - no one was home" if he was 10 miles away how could he have attempted delivery? I would know, I was outside the whole time, lazy bum. Even if, let's say he has an invisible delivery van, he should have left it at the gate as it was SIGNATURE RELEASE! Requesting a refund of shipping costs and never using DHL again, absolutely atrocious first impression, do better.

I did not received my package, but it said it was delivered and the signature is lobby, it was supposedly delivered on hand, that is why I paid expensive to be sure that I will have it. I also paid tax before delivery then it was missing, no picture, nothing. It a not a good company. You cannot trust them and expensive too, not worth what you pay.

The worst!!!! I still haven’t received my package that was supposed to be delivered 5 days ago. They said today that it was on a vacation hold. I didn’t request this. Great job of holding up my business DHL. Piss poor delivery and customer service!!!!

Definitely use DHL. Next day service is not guaranteed but super expensive. Paid next-day service and it’s been 6 days so far and still no package. Called 3 times and was told it would be delivered 3 separate occasions and still not delivered. Please don’t use this scam company.

DHL is an extremely irresponsible company that takes no accountability for lost packages, and its customer service, including its legal and leadership teams, is negligent and unresponsive. They lost my valuable shipment sent from overseas to the United States. When I contacted customer support, they admitted that the package had been delivered to the wrong address and said they would retrieve it. Over the course of two weeks, every time I contacted them, they opened a case and then later closed it with a generic response. I escalated the issue to their legal team and even to their CEOs, yet no action was taken and the package is still missing. I strongly advise against using this company’s services. Their management, customer support, and couriers are all extremely poor.

This has to be the most inept delivery company ever. If I could leave a 0 review I would, from the constant overcharging on shipments to the non delivery to clients and the extra fees incurred going through customs it's ridiculous, even my personal DHL rep is useless. Now I'm dealing with trying to get credited for shipments never delivered with useless customer service, if my company had a 1.3 star rating I would be out of business. I don't know how they stay in business.

I wish I could give DHL Express zero star if I could. I shipped a package of food item from Vietnam to US. I chose DHL Express despite their rates is higher than FedEx and UPS because their transit time is faster. They had my package out for delivery on Jan 9 2026. By end of the date nothing was delivered, and at 21:31PM they updated "scheduled for delivery" status, with no date delivery is scheduled for. 3 days later, there is no further update. I called all the numbers I can find on their website.

This is for DHL Puerto Rico. Now whatever you gets into Puerto Rico, no matter what you ordered, mostly below $200, they will give you $71 tax bill to pay. I even opened a dispute. No reasonable answer. All BS. I got a blouse from France. It charged me 15% tax for goods from JP, and 13.6% for wool. BS. The first percentage that we need to take into consideration is the one for 15% for the reciprocal tariff for Japan.

I am extremely disappointed with the service. Providing a delivery estimate that you cannot realistically meet is misleading and unacceptable. I specifically chose your company based on the estimated delivery date and paid nearly $200, the most expensive option available—almost four times more than the cheapest alternative. Despite this, my package has been held in Cincinnati for 15 days, with no clear resolution or explanation. It is now more than 10 days late from the original estimate, and I still have not received any meaningful update or answer.

I am so disappointed at the service I got at DHL. The estimated delivery date was 02/01/2026, then they changed it to 05/01/2026. Parcel didn't arrive so I phoned them, now they're telling me to expect it on 09/01/2026. I am so fed up and frustrated.

They were helpful, but the parcel took some time to arrive. Even though I eventually received it in one piece, the delivery delay was a bit frustrating. Communication was decent throughout the process, and the product itself was intact and usable, which I appreciated. Overall, the experience was okay, but faster shipping would definitely improve it.

John (Hawaii)

2 packages were supposed to be delivered to me, they were left at another address which should have been delivered to me. Genius package was received, pc that I was supposed to get i7 was traded in i5 and given to me and mini pc was broken.