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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 72 Reviews 13835 - 14035
    Verified purchase
    Staff

    Reviewed May 27, 2020

    They were excellent at explaining everything in detail and in a way that I understood. Before going in I really didn't know what debt relief was all about and now I have a clear understanding and confidence. The whole process was very smooth and easy and I feel so much freedom knowing that I will be out of debt a lot sooner than I thought. Thank you!

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    Customer ServiceStaff

    Reviewed May 27, 2020

    Lamell and Sabrina were very helpful and very patient with me with my concerns and questions on the phone. They are empathetic with me, I never felt judged which was my first concern. Thank you very much. I'm looking forward for a debt free future with your help.

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    Punctuality & SpeedStaff

    Reviewed May 27, 2020

    I am happy with the information I and how first the whole process took. My questions were answered and l can’t wait to be debt free. Service was great. Everyone I talked to was nice and helpful. They all get a high score.

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    Staff

    Reviewed May 27, 2020

    Both David and Brianna were extremely helpful in helping us enroll and understand the procedures involved. Would highly recommend this company. I feel confident I will have all the help I need in solving my financial hardship. Thank You so much National Debt Relief.

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    Punctuality & SpeedStaff

    Reviewed May 27, 2020

    Representative was very detailed in explaining the program and made me feel very comfortable with my decision of choosing this program. I can't wait to begin this journey of becoming debt free with you guys. Looking forward to seeing the process you guys make.

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    Verified purchase
    Staff

    Reviewed May 27, 2020

    Everyone I have talked to has been incredibly nice and patient. All of my questions were answered and they seem to genuinely love their jobs which makes me feel better about my choice. Thank you guys for making me a more informed person and helping me get out of debt.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 27, 2020

    Rodney, the account set up representative that I was matched with was amazingly helpful. He read every line with me to make sure that I was clear on what I was agreeing to and made it seamless, fast and a great experience. Anna, my Welcome call agent, was just as terrific. She was also very clear and made sure that I knew what to expect, how to handle things if certain circumstances happened. She answered any questions I had before I had the chance to ask! All in all an A+ experience!

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    Customer Service

    Reviewed May 27, 2020

    Welcome Call. Debt relief program, looking forward to getting back on track with financial issue. It was a great pleasure speaking with Client Success Team. I’m looking forward to working with you all. Thanks Again, Mary ** (Acct # **). So glad to reach out to National Debt Relief Program.

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    Customer ServiceStaff

    Reviewed May 27, 2020

    We are very happy with the level of customer service for the enrollment process. Both reps we spoke with were empathetic and helpful, answering all of our questions and seemed sincere. They seem confident the program works, so we are hopeful this will help us.

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    Verified purchase

    Reviewed May 27, 2020

    I am very happy to see the light at the end of the tunnel. I have been struggling with heavy debt for the last few years and National Debt Relief have given me new hope. I will be out of debt in the next three years and I am so grateful.

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    Verified purchase
    Staff

    Reviewed May 27, 2020

    Everything has been easy and everyone have been very nice. I was worried this would be very difficult to do, but to my surprise, it is not. I look forward to financial freedom and I believe I made the right choice, of whom to use, to help me get there.

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    Verified purchase
    Staff

    Reviewed May 27, 2020

    I am satisfied. The agent I dealt with is very knowledgeable. He explained the program and gave me my options. I will recommend this to my friends. Very good experience. I am looking forward to that day that I am debt free.

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    Verified purchase
    Staff

    Reviewed May 27, 2020

    So far I had a great experience with your company. I have spoke with Ron **, who was extremely helpful. Took his time to explain all process. Answer a lot of questions and concern we might have. Help us to believe we can be free of debts and back to normal life. Great guy. I spoke also with the welcome center team member, also very knowledgeable and helpful person. Thank you for all your time and help.

    Agnieszka

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    Verified purchase
    Staff

    Reviewed May 27, 2020

    Very very understanding, helpful, friendly, and caring of my needs to be debt free. The gentlemen's I talk with took the time explaining to me the relief program of how it works. So I could understand. I will recommended you'll to anybody I know in need of debt relief. Thanks so much.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 26, 2020

    Great customer service and very detailed on the program and what steps to take next. They worked day and night with me and helping to satisfy my debt. The process is a lot but it was thoroughly done with great customer service.

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    Verified purchase
    Staff

    Reviewed May 26, 2020

    Mercy and Greg were wonderful. They made everything easy to understand and I didn’t feel like I was being rushed through the process. Everything was explained well and I feel confident in my choice to enroll because of their assistance. It was clear that I was speaking to people who genuinely care about what they’re doing to help people and their situations. Thank you to both of them.

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    Verified purchase
    Staff

    Reviewed May 26, 2020

    Each of the representatives that I have spoken with have been very helpful. All of my questions have been answered thoroughly. Mr. T. **, who enrolled me, has been very patient in working with me. Being able to see the projected savings from the plan is a plus. Hopeful that I will be able to complete the plan before the time allotted.

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    Verified purchase
    Customer Service

    Reviewed May 26, 2020

    Really great customer service. They explain everything right and answer all my questions. The program they assign me is great, is something I can afford and the best thing I’ll be able to get out my debt without spending a lot of money. Thanks National Debt Relief.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed May 26, 2020

    I am very impressed with the attention to detail your agent Taiji gave during the presentation. She was very knowledgeable and patient. She made sure we understood everything. The Welcome call was very good too. It covered everything again and have us an opportunity to ask any final. questions.

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    Verified purchase
    Staff

    Reviewed May 26, 2020

    National Debt Relief is a true option to bankruptcy. The team is knowledgeable and professional. I can look forward to the future knowing my hardship is coming to an end. Knowing they will be there with me for the duration of my adventure is reassuring.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 26, 2020

    The person I signed up with Lauren ** was professional and understanding and helpful during the process of signing up. I really appreciated her help and guidance with understanding the program. The next person I spoke with about the Client Success Kit was helpful also unfortunately I do not remember her name. I tried to reference it from emails but none came with her name. I would at this point recommend this program.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 26, 2020

    Never done anything like this before but It was smooth and easy to understand, if I had a question they knew the answer and explain it in detail, made sure I understood the process and they have awesome customer service.

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    Verified purchase
    StaffTransparency

    Reviewed May 26, 2020

    Kenny ** did a fantastic job walking me through the program. He answered all of my questions and concerns with straightforward explanations. He gave me the time I needed to review documents in a no pressure situation. He clearly defined the program and its benefits and consequences. His calm and friendly demeanor helped me make the decision to get on the road to getting out of debt with National Debt Relief.

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    Verified purchase
    Staff

    Reviewed May 26, 2020

    Awesome people. They answered all questions I had. Helped explain everything on the forms. Gave me all the contact information needed. Gave me much needed info about this program and recommended changing contact information. Very nice people to work with. Thanks.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 23, 2020

    Everything went great and was fast. I really appreciate you guys helping me with my debt. The 27 months that it's gonna take to finally be debt free for the most part can not come fast enough. Thank you for everything you are doing.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 23, 2020

    Didn’t think it’ll that painless to go through with debt consolidation. It was easy to apply & Simon was helpful. He made the process easy & was patient. Very accommodating with my work schedule without being pushy. National Debt consolidation is the way to go. Will recommend to people I know who’ll be in similar situation as me.

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    Customer ServiceStaff

    Reviewed May 23, 2020

    My experience with the workers over the phone was incredible. From speaking on the phone to start everything to the welcome call...everyone that I spoke to was very nice and understandable. They answered all my questions that I had and I am very excited to do business with NDR.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 23, 2020

    The people at National Debt Relief (Customer Service) are wonderful to work with. They are friendly and helpful in answering any questions you have and they go over option plans that will work best for you in getting your debt paid off quicker. I highly recommend this company with helping you with your debt needs.

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    Verified purchase
    Staff

    Reviewed May 23, 2020

    All the the personnel I spoke with very professionals. They explain me everything I asked them, so thank you for helping me out with my debt. God bless all of you. And will recommend you with for sure.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 22, 2020

    I would like to compliment National Debt Relief on having hired two of the best representatives I have ever worked with. Both Kesha, and Kaylee (hope that is right) were fantastic. They both were extremely kind and took their time to explain everything to me. No question was too stupid. If I needed to go over something again, they were happy to help. Neither of them made me feel like I was an idiot for getting into this position. They were understanding and patient with me. Never nasty or condescending.

    When I was done with both calls I felt I had friends that understood my predicament and that they were there to help. I can not say enough good things about these two wonderful ladies. If I had the money, I would be sending huge bouquets of flowers to both of them. I wish I could give each one a hug because they gave me hope and showed me a light at the end of the tunnel. Thank you so much to both ladies for being so fantastic and to National Debt Relief for having the intelligence to hire such wonderful employees.

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    Customer ServiceStaff

    Reviewed May 22, 2020

    Jaison ** and the lady who completed my welcome call were very professional. They make sure that I feel comfortable and give me time to ask question. Thus far I do not see what you need to improve. Keep up with the good work.

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    Verified purchase
    Customer Service

    Reviewed May 22, 2020

    Both Andrew ** and Javier ** demonstrated superb customer service skills - they are to be congratulated. I am a trainer in my position and I train team members on how to deliver superb customer service to our customers and Andrew and Javier both exemplify this trait. Pleasure speaking with them and doing business with them.

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    Verified purchase
    Staff

    Reviewed May 22, 2020

    I felt this conversation with the NDR representative was of good rapport and that she had excellent knowledge of what she was saying to me. At all times she was polite and patient with me when I'd have questions about this service, for me.

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    Verified purchase
    StaffRates

    Reviewed May 22, 2020

    I gave a 4-star rating because I am new to the program and have not seen all of its features and how well it is working for me however I do appreciate the professionalism of my representatives thus far. They made the beginning process very easy and understandable.

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    Verified purchase
    CoverageMaintenanceStaff

    Reviewed May 22, 2020

    I like this program and I’m glad I found the right place to fix my credit problem and etc. Thanks for your team and especially for Kasha, she work with me with all this help and explain to me very well and thanks for her kindness job. Now I feel relief a little bit of my problem.

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    Verified purchase
    Staff

    Reviewed May 22, 2020

    Everyone I've dealt with so far has been extremely helpful and knowledgeable. They gave me confidence that this is something we can get done together and how to directly deal with my creditors. My wife and I are grateful for their help.

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    Verified purchase
    Staff

    Reviewed May 22, 2020

    Excellent and professional. I would recommend to anybody who is seeking integrity and knowledgeable advise. Very open and trustworthy. And the level of detail in their assessment and presentation of the legalities and facts was extraordinary. BBB accredited A+. Need more be said?

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    Verified purchase
    Staff

    Reviewed May 22, 2020

    I will recommend to a friend. I was very satisfied with the process of the application. Very professional and patient with any questions I had in mind. I felt like it was very easy to apply which is great! I want to say thank you for the advice given during the process. Thank you!

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 22, 2020

    Very friendly and helpful. Explained everything I needed to do. Went over everything word for word. Helped me understand what was going on. Follow up call was great. The lady made sure I did everything correctly. Stayed on the phone with me.

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    Verified purchase
    Customer Service

    Reviewed May 22, 2020

    I called in at 11:10 am on Friday 5-22 and had a simple question. The person that took the call provided me with the info but also asked if my situation had changed??? It made me feel as if he was just trying to get more business!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 22, 2020

    I was highly impressed with the knowledge as well as recommendations provided by the staff. I will definitely tell others in need of debt relief. I am really looking forward to getting out of debt. I wish I had called sooner.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 22, 2020

    The representatives that I had the pleasure of speaking to over the phone or polite knowledgeable and very professional. They explain the program in length so I had a clear understanding of my options and I was able to make a clear decision.

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    Verified purchase
    Customer ServiceStaffBilling

    Reviewed May 22, 2020

    Everyone I spoke to was of great help in resolving my debt. Everything was explained to me and I was worried about being accepted. Hats off to NDR to my acceptance. I feel less stressed and very hopeful about my future. I spoke to Amhir and a very professional lady today which, I am so sorry I forgot her name, from the welcome call back number. Once I start my payments I will start rebuilding my future. Thank you NDR. I would recommend them to anyone that needs this kind of help.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 22, 2020

    I would recommend this to anyone that is having debt trouble. It seems to be a great team behind you and I'm glad that I went this way to help get myself out of debt and the hardship that I'm in. I can't wait to get started.

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    Verified purchase
    StaffEase of UseRates

    Reviewed May 22, 2020

    My experience with the various team members was excellent. The length of time spent in explaining the program, the requirements, and my responsibilities assisted me in understanding the type of service you provided. I reviewed several other companies, but NDR had an excellent rating, a better presentation. The company is organized, more user friendly, and readily accessible. Rather than spending time in completing multiple forms, after reviewing the contents only required signatures and I can download each for my records. Thank you for your service.

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    Verified purchase
    Staff

    Reviewed May 22, 2020

    It was very smooth and knowledgeable! I really do feel like I’m in a good place right now thanks to your teams. They went through every single detail and answered all my questions without hesitation. I would definitely recommend this program to anyone going through the same hardship.

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    Verified purchase
    Staff

    Reviewed May 22, 2020

    The staff was very helpful. They explained the program in great detail. I feel fully prepared to navigate the process. I look forward to working through the program rapidly and coming out more financially healthy when I complete the program. Thank you for all the help.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 22, 2020

    I am very pleased with the results of my experience with Mr. **. I was unsure at first, but he was very knowledgeable, and provided so much information during the call. It gave me comfort and helped with my decision to move forward with the proccess. Thank you for the welcome call, which was also helpful.. Thanks for everything!

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    Verified purchase
    Staff

    Reviewed May 22, 2020

    The people that I have talked with were very professional and personable. I will be Definitely be recommending this program to anyone that I hear that may be having troubles. The agent that handled my account made it very easy and was very understanding.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 22, 2020

    Both gentleman I spoke with were courteous and professional. Richie didn't try to hound me too much to sign up, he gave me all the information I needed. Robert was also friendly and made the welcome call as painless as possible.

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    Verified purchase
    TechStaff

    Reviewed May 22, 2020

    It was a good experience talking to a representative. The representative was full of knowledge and make me understand about all aspects. I will recommend about this program to the others who need help regarding debt. After sighting the contract I am no more tense.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 22, 2020

    Caly was great and she explained the process in detail and took the time to go over my questions. Caly was very informative and seems very knowledgeable. Excellent customer service. Yvonne was also very helpful during my welcome call. She also took the time to review everything with me. She answered my questions and was very patient. Overall, great experience!

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 22, 2020

    I'd must point out how professional and pleasant Shannel ** was.. She sure made an unwanted experience tolerable. She is probably the nicest customer service rep I've ever dealt with. And there's been a hundred if there was a one. She was also very knowledgeable about your program. A credit to your company. And no, she ain't my cousin! I mean it. Good folk deserve to be recognized. Give her a raise when able.

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    Staff

    Reviewed May 22, 2020

    I'm in the beginning of the process and the people I've dealt with have been helpful and easy to work with. They answered all my questions, sent me documents to read and went over each document from top to bottom.

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    Verified purchase
    Staff

    Reviewed May 22, 2020

    My experience was great! Both representatives I had spoke with were very helpful and informative. They were very thorough with all of the information and made sure I understood everything that they were talking about. I am that much closer to a debt free like. Thanks so much!

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    Verified purchase
    Staff

    Reviewed May 21, 2020

    Tasha and Robert were great. They explained everything professionally. Excellent service. Both took time to go over the process and double-check the information was correct. NDR takes the time to be thorough and caring in the process. Thanks again for the help.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 21, 2020

    Everyone I spoke with today, have been very nice and helpful with my process. Got a lot of good information from everyone. Excited to see the future and how all this plays out. If you are in need of help I would suggest giving these people a call first.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 21, 2020

    Great customer service experience. Received answers to my questions in a timely manner. My first impression was great and I would recommend anyone to work with this company looking for get out of debt and schedule a savings plan to stay on track with finances.

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    Customer ServiceStaff

    Reviewed May 21, 2020

    Excellent program - both service reps explained the program and were very helpful. I am so glad I am starting this program! I will be using the online portal to keep track and put your phone number in my phone so I can call with questions. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 21, 2020

    Extremely satisfied with the professionalism from each customer service representative that helped me on my journey to being debt-free, very grateful very informative, very polite and just blew my expectations. Very happy in choosing National Debt Relief. Thank you for making the whole enrollment process run so smoothly.

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    PriceStaff

    Reviewed May 21, 2020

    Helping me to renew my security clearance. They are very professional. When we talked about my debt, there was no judgment. It took a long to get the paperwork and get approved but it was worth it. Thank you.

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    Verified purchase
    StaffBilling

    Reviewed May 21, 2020

    David ** was awesome with helping me with all my questions and understanding the plans. I woke up relieved knowing my debt will Be under control. He explained how the plan worked, how payments will be done, and how much I will pay in the next few years.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 21, 2020

    Overall great experience and pain-free! Easy to sign up and pleasant on the phone, personalities that are eager to help! All together I think it took less than an hour to get registered and set up with a solid but flexible plan in place to become debt-free.

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    MaintenanceStaff

    Reviewed May 21, 2020

    After trying multiple times to pursue debt consolidation and constantly being told no because my debt to credit ratio was too high (ironic since that's what I was attempting to fix) I've appreciated the professionalism, calmness, and judgment-free mindset of NDR folks.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 21, 2020

    Thank you for the Welcome Call. Great Service both representative. They explained the program perfectly. Thank you for taking out the time. The representative were very patient with me. I appreciate it because I'm a senior citizen.…Thank you. Ana **

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    Verified purchase
    Staff

    Reviewed May 21, 2020

    Valerie ** was a great help to me. She is informative and kind. The process in getting assistance for debt relief went quite smoothly and was easier than I thought. I must say that after receiving help from NDR, I can rest easier.

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    Verified purchase
    Staff

    Reviewed May 21, 2020

    The experience was an overall great experience. I was able to understand all of my debt and find a good resolution to to help me become debt free and start achieving my financial goals. The process was very simple and easy to understand. The steps that are taken to gain financial freedom are easy to follow and are very attainable.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed May 21, 2020

    The representative Dan ** was Very professional and helpful in explaining everything. He answered every question in detail and helped me get set up by walking me through it step by step. He never pressured me and made me feel at ease. I look forward to working with him and the team going forward.

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    Punctuality & SpeedStaff

    Reviewed May 21, 2020

    My experience was seamless and informative. Both people I talked to were extremely patient and understanding. They took their time to explain everything to me and answered all my questions with detail. I had many questions regarding my credit and was explained in detail how it worked. I also had concerns about future debt and they helped me with that as well.

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    Verified purchase
    Staff

    Reviewed May 21, 2020

    Everyone has been extremely helpful, kind and patient. All of my questions have been answered completely and respectfully. I am very comforted by being enrolled in this program. All aspects of the program and all paperwork was explained in detail, so that I could understand.

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    Verified purchase
    Staff

    Reviewed May 21, 2020

    Team does a great job of explaining everything down to the last detail. The team is definitely experienced and knowledgeable. They listen and guide you through the process you will be embarking. I highly recommend them in helping you get out of debt.

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    Staff

    Reviewed May 21, 2020

    Thank you! Thank you to all of the people that helped me did a great job! They were very knowledgeable and patient. I could not have done it without them! You have a great staff! Thank you again for the help! Sincerely, Lydia

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    Customer Service

    Reviewed May 21, 2020

    I was highly uncomfortable with giving my full ss# multiple on calls. Once it's given and confirmed by pulling credit it shouldn't be asked except last 4#. Esp on recorded line for God knows who to be shady and steal info. I complied because of the threat I will be declined from program. Other Marjorie was fine. Duane was great to be front man of program enrollment.

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    National Debt Relief
    Response from National Debt Relief

    Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

    Verified purchase
    Staff

    Reviewed May 21, 2020

    This has been a wonderful experience! Both representatives were clear, concise, and kind! This has been a stressful time for me and your team made me feel like I am in good hands. Thank you for working with me. I am looking forward to working with you throughout this debt relief process!

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    StaffLoan ProcessRates

    Reviewed May 21, 2020

    Kristina ** and Andre were very kind and non judgemental. I was at the end of my rope checking out high interest loans and since they were recommended by the BBB this was my option I chose. They explained everything to me. If you're in a financial bind I would highly recommend this company.

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    Staff

    Reviewed May 21, 2020

    They were very professional and understanding of my situation. They answered all of my questions in a timely manner and explained the process so it was easy to understand. They e-mailed me all the required documents and made it easy to complete them online.

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    Customer ServiceStaff

    Reviewed May 21, 2020

    My enrollment specialist, Devin **, was super knowledgeable, supportive, and patient while getting me on board. I also had awesome customer service from Camilla ** when she completed the enrollment call. Both of these representatives are a great asset to your team and their calls should be used to train other customers.

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    Customer ServiceTechStaff

    Reviewed May 21, 2020

    Everyone was very helpful and professional. They explained all of the steps and how the program will work. They went over the contract during both phone calls and made sure I knew how it would affect my credit report and they provided their customer service phone number.

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    CoverageStaff

    Reviewed May 21, 2020

    Everyone was quite helpful and did a great job of covering all of the details and helping me sign up. They were thorough and made the process very painless. I feel that I am positioned to become debt free and have a plan to pursue a more effective fiscal plan.

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    Staff

    Reviewed May 21, 2020

    They are very informative through the process and will explain step by step with patience. The staff are very kind and do not make you feel less for having to enroll in the debt relief program. I will recommend them.

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    Staff

    Reviewed May 21, 2020

    My experience with all staff was exceptional, and I’ll give a special shoutout to Jami **. As an experienced Public Affairs professional, I say she’s great at her job. She established rapport and made me feel comfortable talking to her, and ultimately made everything easy for me to understand and agree with.

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    Billing

    Reviewed May 21, 2020

    I now feel relief that I will soon be out of debt. My monthly payment was calculated to a lower amount than a few other companies I had reached out to before contacting National Debt Relief. The other companies were not backed up by the Better Business Bureau, so I'm glad I did my research and verified National Debt Relief is truly all they (and many others who have been in debt) say they are. Thank you!

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    Customer ServiceStaff

    Reviewed May 21, 2020

    I had the pleasure to speak to Nicole **, who was very helpful and professional in explaining the program and setting everything up for me and Karen followed up with a welcome call. I am very happy and thankful to have came across National Debt Relief.

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    Staff

    Reviewed May 21, 2020

    Everyone who assisted me in the process of enrollment and verification are EXCELLENT! Very friendly and knowledgeable, you can feel their empathy on the situation that you have and their very assuring and encouraging words, eased the feel of self pity and shame. Looking forward to have more staff that are so amazing like Miss Sheryl ** and Mr. Andrew ** in your Client Success Team!

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    Customer ServiceStaff

    Reviewed May 21, 2020

    So far the people I have talked to were very informative and friendly. Micheal **, and the lady with the welcome call. I am sorry I had forgotten her name. Very nice and informative. I look forward in getting debt free with this company.

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    Customer ServiceOnline & AppStaffTransparency

    Reviewed May 20, 2020

    Updated on 10/27/2021: They've been able to settle with my creditors and by February or March of next year, my debt will be completely paid off. They've done really good and I like their setup, how they email you the info. Also, I can access my account on my phone anytime I wish to see how much is in it and how the progress is going.

    Original review: I was surprised at how painless and easy they made the whole process of consolidating my debt. I was also very happy on how thorough and helpful they were with everything from the documents to setting up my account. I will definitely recommend them to people in the future.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 20, 2020

    I called National debt Relief to help me out with the debt that I’m in. When I spoke to the people at National debt Relief they walked me through the process and ease my mind. The young man on the welcome me call was very helpful and I can’t wait to get this thing started.

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    Staff

    Reviewed May 20, 2020

    My experience with National Debt Relief has been an absolute pleasure. Both Jay and Karen were very delightful, professional and knowledgeable of their product, kept me informed all the way and were patient with all my questions. Couldn't ask for a better people to talk to.

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    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed May 20, 2020

    I received a prompt response after filling out an online application. The representatives were courteous and extremely knowledgeable and helpful. All steps were explained thoroughly and I was given the opportunity to ask questions for verification. The service provided is a life changing one. Thank you.

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    Staff

    Reviewed May 20, 2020

    The representatives who assisted me were very thorough, clear, and helpful. They answered all questions and guided me effectively through the process. I felt comfortable having chosen to work with National Debt Relief. I would be more than happy to recommend National Debt Relief to any friends or family who might find themselves in hardship with any debts. Thank you for your assistance.

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    Staff

    Reviewed May 20, 2020

    The entire process was great!! It was so easy to sign up and my reps. were very attentive and knowledgeable about the whole process. I’m so excited to start this process with NDR. I already recommended this company to friends and family.

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    Customer ServiceStaff

    Reviewed May 20, 2020

    Thank you so much for your professionalism and exceptional customer service! We are so glad that from many companies out there we trusted You. The enrollment process was clear, very well explained, easy and even pleasant. As a result the best solution was offered to us and now we know that we in good hands on our way of getting out of debt completely. Thanks!

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    Maria increased rating by 2 stars.
    Customer ServiceStaffTransparency
    After a positive interaction with National Debt Relief, Maria increased their star rating.

    Original Review: May 20, 2020

    Updated on 10/21/2021: The first negotiation started within the seventh month and after the fact, the reps explained why it took so long. But it would have been nice if they explained it sooner. National Debt Relief asked me how much I was able to pay and they went from there. The process is almost closing and working with them was a stress reliever.

    Original review: The last person that I spoke to, the one that completed my enrollment seem very rushed to Complete the call, Didn't seem to care much about repeating any misunderstood information. Daniel however was patient and allow me to ask questions. Other than that I am satisfied.

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    National Debt Relief
    Response from National Debt Relief

    Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

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    Staff

    Reviewed May 20, 2020

    Both representatives were very thorough and knowledgeable about the program and services. They took the necessary time to answer my questions. I received adequate contact information in reference to the program details. I was informed that an information packet will also be mailed to my residence.

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    Staff

    Reviewed May 20, 2020

    Anna. Very patient and helpfully. I really recommend National Debt Relief. And I Hope everything continue like right now. They have a best solution to us. And give us all information we need to know about this program. Thank you so much.

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    Staff

    Reviewed May 20, 2020

    Both Kesha and Anna were a delight to work with. Each one was courteous, personable, and knowledgeable regarding the enrollment process. I knew immediately that I was in good hands, and that a giant weight was going to be lifted from my shoulders. Their level of expertise was outstanding!!!

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    Staff

    Reviewed May 20, 2020

    Very helpful and explained everything about the program. Made sure I understood. Walked me through the process step by step and asked me several times if I had any Questions, Made the process easy for me and help walk me through the questions that I did have.

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    Staff

    Reviewed May 20, 2020

    As a CS associate myself, I was greatly impressed by the service I received from both the agents I worked with. I was comfortable and informed at every step of the way. Talking about debt isn't the easiest thing, but both agents were very warm, and discussing my debt felt as if it was second nature. I would highly recommend increasing both of these agent's salary, as soon as possible.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed May 20, 2020

    Both members that I spoke with were very helpful. Dean’s service was A+ & he helped me entirely with concerns & he also eased my anxiety a bit about the program as a whole. After speaking with him, I honestly felt “lighter” as if the financial burdens were immediately lifted from my shoulders. He also assured me that if I had any additional questions throughout the process, that I was more than welcome to call him. Thanks so much Dean!

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    Customer ServiceStaff

    Reviewed May 20, 2020

    Everyone who has helped me have accurately explained everything and answered any question I've had. They have also encouraged me to call anytime I get any question about anything. I feel more peace of mind after having talked to them.

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    Staff

    Reviewed May 20, 2020

    Getting starting was very easy and everyone I spoke to was patient and helpful. They understood my hesitation and answered all my questions without being pushy. Hopefully the process of getting out of debt is as easy as getting started was.

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    Reviewed May 20, 2020

    Good service. Did her best to answer my questions. Although answers do you three came in possible, probably or potential. Which wasn’t really an answer to any question because every question that I asked meant the answer I was looking for was either possibly, potentially I’ll probably – nothing definitive. I must say it was concerning to hear that language.

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    Customer ServiceStaff

    Reviewed May 20, 2020

    I feel so relieved and the customer service with Carlos and Diane was perfect. They were so patient and understanding with me and answered all of my questions. I have confidence in this company and my life will be easier.

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    Staff

    Reviewed May 20, 2020

    All went well considering everyone is working from home due to Covid-19. Talked to about 5 different assistants. They where all helpful answering the questions asked. I would definitely research all programs before signing into one. National Debt Relief seems to be the best choice for me, Thank you for helping!

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    Customer ServiceStaff

    Reviewed May 20, 2020

    Danelle was very helpful and answered all my questions with great detail. Great customer service and would recommend anyone to her and to this company. I was not left wondering or needing to ask any more questions about this process. The welcome phone call was well detailed and there was no need to ask any questions afterwards.

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    Staff

    Reviewed May 20, 2020

    All representatives were wonderful and helpful. They made the process very easy and answered all questions I had. I would recommend National Debt Relief to friends after this experience. Representatives were respectful and had knowledge of the program. Thank you very much.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 20, 2020

    Very helpful. Easy explaining of tasks at hand.. Everyone involved so far has been very professional.. The many phone exchanges have been good. Help for a dummy like me is a task in itself.. It's early in the process.... Thanks for everything..

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    Customer ServiceStaff

    Reviewed May 19, 2020

    My client representative Al ** and my welcome call gave me detailed information about the program and how it will assist with my current financial situation. I had many concerns about debt collection notices and calls as well as worries about my credit. Each were great and answered all of the questions I had. Thank You!

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    Staff

    Reviewed May 19, 2020

    Friendly and very informative. Made me feel welcome. She guided me through the process and explained how it works. I am looking forward to having my debt taken care of quicker by working with your company. Thank you for the experience.

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    Price

    Reviewed May 19, 2020

    Easy and no stress at all. Tashana was very clear and made sure I understood everything and always encouraged me to stop if I had any questions. This was a very simple process and totally worth the stress being lifted off of me.

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    Customer ServiceStaff

    Reviewed May 19, 2020

    Sophia was very sweet and talked me through everything. She verbally reviewed each paragraph with me to make sure I understood. I am so excited to go through this journey with NDR and be debt-free! Thank y'all so much for helping me and great customer service.

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    Staff

    Reviewed May 19, 2020

    The 2 people that help to enroll in this program were both very knowledgeable and very professional. I am very pleased with both of them, the first person was Veronica **. Sorry can’t remember the other person, I talk to him today.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed May 19, 2020

    Great service. Easy to get enrolled; customer service is top-notch. Relief from my financial stresses is freeing; application was easy; contract is straightforward. Tasha was helpful and knowledgeable and I could get ahold of her easily; quick responses to all my calls and questions.

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    Staff

    Reviewed May 19, 2020

    They were very thorough and explained everything great. I feel like I wasn’t gonna be taken advantage of. I’m very pleased that you accepted me. Brian explained everything very clearly. He broke it down so that I understand in Un certain amounts and I appreciated that. Thank you, Chris

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    StaffEase of Use

    Reviewed May 19, 2020

    Good, very informative and helpful. Hopefully it gets me out of debt. They online ability and paperwork made it very user friendly. That made it fairly hassle free. Would recommend it to someone. I am sure more people probably need this help.

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    Contract & TermsStaff

    Reviewed May 19, 2020

    The experience was extensive and thorough. I would recommend to family and friends, the representatives who I spoke with were friendly and informative. The legal security agreement was a good thing to have. Also the debt negotiation agreement was clear and precise.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 19, 2020

    I get it, he has many people to get through on a daily basis. However, one of the things that I heard the company prides itself on is ensuring that the person fully understands what they are entering into. In order to understand, you need to be able to understand the person who is providing the information right? I constantly had to ask the Welcome Call person to slow down, or repeat, or give me a second to read through the information because he did not slow down in relaying the information. Once again, I understand there are many people to get through, but would be great if you can slow down so people can fully understand the information.

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    Staff

    Reviewed May 19, 2020

    I highly recommend National Debt Relief to anyone who would need assistance with their debts. One way or another, we all get into this situation because of bad choices. Here is one motivated employee of National Debt Relief who stands out. Lawrence ** is very knowledgeable and a good listener. A huge weight has been lifted off my chest and took all the stress off my back after he explained to me what NDR would do to help me. Thank you so much, Lawrence for your outstanding service.

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    Staff

    Reviewed May 19, 2020

    My experience was great to know this program and how it will help me, l did not feel pressured to accept this program, personnel whom I spoke with was gave me options and that’s great, did not rush me into making a decision and had all the answers to my questions.. I’m very satisfied..

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    Customer ServiceStaff

    Reviewed May 19, 2020

    The assistance was excellent. Even when I call again all my questions were answered with the information I needed. The actual phone numbers I needed were given. The walk through of the forms was easy to follow.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed May 19, 2020

    Jay was fantastic with his help and explanations. Everything was clear and any questions we had he answered. He was very clear on the process and that NDR would be there with us every step of the way. The Welcome Call was also informative. Everything was easily understood, well explained and completed fairly quickly. So far we have had a very positive experience.

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    Staff

    Reviewed May 19, 2020

    I was welcomed by very knowledgeable people who were able to assist me with all my questions. This help relieves my stress and removed some of the anxiety I was feeling about how to handle this mounting issue. Everything was explained in detail and it was confirmed that I fully understand what we are doing.

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    Staff

    Reviewed May 19, 2020

    I just started the program, and don't really know how it will work for me, but it seems to be a good start! All information seems to be clear enough and understandable. I also love the easy access to your support. Hope it will help go out of the problems.

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    Staff

    Reviewed May 19, 2020

    Keith handled my claim and did an amazing job taking the time to understand my situation and give me all the information I needed to know before signing up. Overall I am extremely satisfied with the service and highly recommend it for anyone that is trying to square away their debt or recover from an unfortunate event.

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    Customer Service

    Reviewed May 19, 2020

    So far so good. The new client process is fairly easy to complete and all forms were emailed to me within 48 hours of my initial request for services. I will definitely like to follow up within the next 10 to 12 months of service!

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    Customer ServiceStaff

    Reviewed May 19, 2020

    I was welcomed greatly. Everything was informative. My questions were answered correctly and understandably. Great customer service. Satisfaction with everyone that helped me through this process. A big shout out to all the team and especially (Michael **) for everything.

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    Staff

    Reviewed May 19, 2020

    My representative, Steve ** was exceptionally professional, helpful, reassuring, NOT pushy, and answered all my questions patiently. He explained all the steps, how I would save money, and why doing a consolidation made sense for me. I would definitely recommend this company to anyone finding themselves in a financial bind.

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    Refunds & PayoutsStaffBilling

    Reviewed May 19, 2020

    Representatives were nice, calm and very detailed in the information needed to go over payments, what debt I was paying for and how National Debt Relief Works. Every page I signed and Initialed was explained to make sure I understood.

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    Customer Service

    Reviewed May 19, 2020

    I dont know my account number ~ as it was not given to me with my welcome call. Thought it would have been be in my welcome kit. So far my experience has been good. I hope we have much success with the negotiations for all my accounts.

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    Customer ServiceStaff

    Reviewed May 19, 2020

    I am very impressed. The lady was very kind on the phone and informative. I would recommend to a friend. She read through the whole document and explained it to me. She was very personable and friendly. I look forward to being debt free soon.

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    Punctuality & SpeedStaff

    Reviewed May 18, 2020

    It was great. They helped me and took their time to explain everything to me and I feel this will help me feel better. Everything they told me about and all the things they told me every to make feel better about my problem. Feeling better.

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    PriceStaff

    Reviewed May 18, 2020

    Brent was fantastic. Everything was explained in detail. I was very impressed with his knowledge base. He got all the information I needed to be an informed customer. I am satisfied with the program set up for me and the costs concerned.

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    Staff

    Reviewed May 18, 2020

    Very friendly and helpful. Everyone I talked to was polite and courteous. They explained everything in detail. I feel I can trust them to help me. They made me feel comfortable with my embarrassing situation. I am happy that they are here to help!

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    Staff

    Reviewed May 18, 2020

    Chantel and Anna were great and thorough. Looking forward to this experience and getting out of debt. I would highly recommend these two individuals. Recognizing the time and patience your company gives to new customers is very much appreciated. Thanks again for all your dedication and hard work. I will recommend National Debt to anyone who is struggling financially. Thank you so much.

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    Customer Service

    Reviewed May 18, 2020

    Experience with debt. The process was very easy. Great customer service. I was nervous about doing this. But at the end of the process made me feel relieved. I can pay off the debt and feel peace of mind.

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    Staff

    Reviewed May 18, 2020

    All the staff that I have worked with today have been very helpful and I appreciate it very much. This is not easy for me to ask for help but the debt has just become so overwhelming and I can't do it on my own.

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    Customer ServiceBilling

    Reviewed May 18, 2020

    Everyone was nice on the phone. They listened to my questions and answered them accordingly. I would recommend them to my friends and family who are in debt with credit cards also. I am very pleased with the customer service that I have received up to this point.

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    Staff

    Reviewed May 18, 2020

    I had a very pleasant time with customer support with setting up my account today. They were thorough and everything was clearly stated as to what was expected of me and what I could expect from NDR. I'm excited for the journey!

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    Customer ServiceStaffBillingLoan Process

    Reviewed May 18, 2020

    Well I was fed up with all of the trying to catch up and I have tried to get loans. Then they were suggested to me. I went online and filled out the Questioner and got a call. Bill talked with me and all so listened to me. He walk me through it all. Then had Josh call me. He was as willing to walk through it all with me... It helped me feel good about what it all.

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    Punctuality & SpeedStaff

    Reviewed May 18, 2020

    Nick and Anthony were very helpful and made the process easy and were quick! I highly recommend these two on your staff and are happy they helped me. I am excited to see the light at the end of this debt tunnel!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 18, 2020

    I was pleased to have a quick and easy welcome call. The representative spoke clearly and explained what NDR can do for me and made sure I knew what I am getting into. He went over portal access and made sure to inform me that I respond to any future calls from NDR to help me resolve any issues quickly.

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    Staff

    Reviewed May 18, 2020

    Outstanding service from start to finish. The representative was very knowledgeable and most importantly helpful. He guided me through entire process and answered all my questions. I did not feel like there was any judgment in my situation. I feel like I’m on my way to financial freedom.

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    Staff

    Reviewed May 18, 2020

    So far the entire process of setting up my plan has been a breeze. All the information was well laid out and explained. I look forward to the day when I'm debt-free and my credit score has gone back to normal. A big thanks to the team and their efforts. Andy

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    CoveragePunctuality & SpeedStaff

    Reviewed May 18, 2020

    Very friendly and informative about program. Very detailed and knowledgeable. Very helpful. Covered all aspects of the program and made sure I understood all the details of the program. Waited patiently while I completed all my forms so there were no mistakes.

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    Customer ServiceStaffResolution

    Reviewed May 18, 2020

    I just like the way I am treated by whoever answers the phone, and they are courteous and professional. They always have an answer to my question, no passing me off to another person. They show that they care about my situation, and are motivated to help me resolve it.

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    Staff

    Reviewed May 18, 2020

    I feel a total sense of relief knowing I will be debt free in a matter of years. Instead of dying with the same debt after only being able to pay the minimum amounts due every month! Duane ** was very helpful in explaining the program. I feel very confident that this program will definitely get me out of debt.

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    Customer Service

    Reviewed May 18, 2020

    Great experience working with both gentlemen. The calling process was very easy and I was set up in an hour. I was filled up to my neck in debt and they provided a way where I can pay off my debt in 2.5 years rather than 30 years.

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    Staff

    Reviewed May 18, 2020

    It was a pleasure working with your staff during this time of need in my life. They were very helpful without being demanding and pushy like other agencies. Thank you for all your help and the professional manner you assisted me.

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    Refunds & PayoutsStaffBilling

    Reviewed May 18, 2020

    Very satisfied with Amanda ** and Adam... all questions were clarified. They have been a big help in taking out the stress in paying my bills. I was affected by the sheltering in place and a portion of my income was cut... I am a caregiver.

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    Customer ServiceStaff

    Reviewed May 18, 2020

    Both Armani and Michelle were very helpful with this process! Thanks to both of you! They were knowledgeable, professional and friendly. They explained things clearly and answered all of my questions. I received all of the emails they said they were sending.

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    Staff

    Reviewed May 18, 2020

    I was very happy with my experience talking with Matthew. He explained the program very completely and answered all my questions. I feel comfortable with my decision to get this done and so glad National Debt Relief is here to help me. Thank you and all of you ‘BE SAFE’.

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    Staff

    Reviewed May 18, 2020

    The two agents I worked with were very thorough and helpful. I am looking forward to a better situation to help in the future. It sure doesn't take a long while to get into debt whence the country shuts your business down.

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    Customer ServiceStaff

    Reviewed May 18, 2020

    I had great experiences working through my options with Atif **, he was very thorough and knowledgeable in answering all my questions. Frank in the welcome call department was also very thorough and helpful. They both had great energy and were very pleasant to work with!

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    Staff

    Reviewed May 18, 2020

    Everyone was extremely helpful and patient. Everything was explained in detail, my questions were answered without hesitation. I feel like my life will have a sense of normalcy. A load has been lifted. I would definitely recommend National Debt Relief to anyone seeking a fresh start.

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    Punctuality & SpeedStaff

    Reviewed May 18, 2020

    Greg was such a big help even though we kept getting disconnected but, we got to the end. He was very knowledgeable & was able to answer my questions to the best of his ability. To see all these awesome reviews I can’t wait to be one of the ones being debt-free before I turn 40!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 16, 2020

    Great service and very informative. I got offered a few options and was explained each one in detail. The whole process was fast and effective. Everything was emailed and sent over really fast and the process was completed. I did not know I had so many options to get out of my debt relief due to my last year of hardships. This is all giving me a huge peace of mind during this really difficult time I am experiencing.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed May 16, 2020

    At the beginning, I was confused how it work but after I received a call from Miranda, she explained to me everything from step to step, I felt comfortable to have National Debt Relief to help me about my debt. The staff are really good and helpful, understanding, clear and honest. I really appreciated that.

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    Staff

    Reviewed May 15, 2020

    Thank you for making my experience easy to understand. I had every question answered and I feel very confident I am in good hands. Thank you Mike A and Kiera (can't remember her last name) for your patience with me.

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    StaffBilling

    Reviewed May 15, 2020

    Mona helped me tremendously, she went above and beyond. She went over my settlements, lump-sum payments, and negotiating with the creditors. I will only be dealing with Mona from now on until I graduate from National Debt Relief's program. Thank you, Mona, for everything.

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    Staff

    Reviewed May 15, 2020

    So very happy they helped me. Darryl was amazing! I’m so glad I’m able to work on my credit!!! If it wasn’t for Darryl I would still be worried about my existing debt that I had. It feels good to know you’re working on it.

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    StaffTransparency

    Reviewed May 15, 2020

    While I had a lot of anxiety and questions concerning this process, both ladies who helped me answered every question with specific detail. The entire process was transparent and easy. I understand how this program will help me, and why it was the best fit for my needs. I am very happy with my experience.

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    Staff

    Reviewed May 15, 2020

    It was very good. Diane and Carlos were very friendly and helpful. They explained anything or questions we had. The process has been a lot easier than we thought it would be. This process will take a big load off our business and our personal lives.

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    Staff

    Reviewed May 15, 2020

    I worked with Mr. Henry ** and Mrs. **. Both of these Representatives were very truthful and knowledgeable. Mr. Henry ** and Mrs. ** were very patient with my questions. I look forward to working with National Debt Relief. I was thoroughly informed about the risks and benefits.

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    Staff

    Reviewed May 15, 2020

    These two guys have helped me out with this debt relief. I really appreciate how they were there to help me out with this debt that I have got myself into. I hope I could get someone that needs help to contact this company to get their debt relief too. Thank you again!

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    Customer ServicePriceStaff

    Reviewed May 15, 2020

    Mr. Christopher ** assisted and guided me in detail the process of debt consolidation. He answered any questions or doubts I had and handled it very professionally. I finally came to a decision whereas my bi-weekly withdrawal would be affordable for the next 3.5 years and would save me a great deal of stress during these hardships. Mr. ** is a great asset to this company and I certainly would recommend him to family, friends, relatives, or anyone that may need help. I had many doubts of calling National Debt Relief and I finally took initiative to make that phone call and wished I had done it earlier. Thank you National Debt Relief and thank you Mr. Christopher **!

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    Customer ServiceStaff

    Reviewed May 15, 2020

    I was enrolled by Bernie **. I thought Bernie was well versed in the program, accommodating, and professional. I was very impressed by her and felt comfortable moving forward with the program because of my experience with her. I had Camilia for the Welcome Call. Same thing... very good experience.

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    Contract & TermsStaff

    Reviewed May 15, 2020

    After spending days researching other companies and then deciding on National Debt Relief, I am very happy with my choice. I worked with both Eugene ** and Jay ** and they answered all of my questions and we were able to come to agreement that fit my budget. I would recommend this program to anyone you needs help like we do right now. Thank You!

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    Staff

    Reviewed May 15, 2020

    Excellent. I was well informed and has the confidence in the team in helping me many ways to include legal and talking with creditors. Gave me helpful and advice and encouragement. I can almost see the light at the end of tunnel even though I took the first step in enrolling in National Debt Relief.

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    Customer ServicePunctuality & Speed

    Reviewed May 15, 2020

    This process was easy and saved me thousands. I was highly stressed before I called, but these guys calmed me down and found a solution for me very quickly. I got approved very quickly, and the response was extremely fast. I don’t know what I would have done otherwise.

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    Staff

    Reviewed May 15, 2020

    Representatives were very clear on how everything works. I was very pleased by the time I was done. Didn’t take long at all. Wish I would’ve done this sooner. In the end I believe this will save me thousands of dollars!

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    Staff

    Reviewed May 15, 2020

    Both had great personalities. Easy to understand and very patient in explaining and answering all my questions. I look forward to working with this team. This is a very humbling situation and they never made me feel like I was at fault.

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    Staff

    Reviewed May 15, 2020

    The Agents that we spoke with are easy to talk to. They are always accommodating and they are reassuring us every step of the process. We hope you continue with your great service. We are grateful and we appreciate your efforts. Thank you!

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    Verified purchase

    Reviewed May 15, 2020

    Just started but other than that everything went well. They explain everything from start to finish so now on my way to being debt-free. I spoke to Barnard, he was great. Made me feel comfortable about my decision. I was worried at first.

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    Punctuality & SpeedStaff

    Reviewed May 15, 2020

    Everyone was thorough and took their time explaining every step of the program. They went through every document, and made some of the negative impacts clear for what I might face as they attempt to settle the amounts. I look forward to using your system to get out of debt.

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    Staff

    Reviewed May 15, 2020

    The people that helped me with opening my account were very nice, courteous and very well informed. It was a nice experience. Kester ** was the one that took all information and set up account. He was very nice. He was helpful in every way.

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    CoveragePunctuality & SpeedStaff

    Reviewed May 15, 2020

    Very friendly and informative about program. Very detailed and knowledgeable. Very helpful. Covered all aspects of the program and made sure I understood all the details of the program. Waited patiently while I completed all my forms so there were no mistakes.

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    Customer ServiceStaff

    Reviewed May 15, 2020

    From the first call with Michelle ** who was extremely professional and helpful to the young lady yesterday from the success team, I felt at ease and secure. Wonderful way to listen and help a person in financial distress! Will recommend your services to anyone that asks for my help.

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    Punctuality & SpeedStaff

    Reviewed May 15, 2020

    I just signed up now. The associates were very nice, polite, and thorough. The team made sure I understood everything before signing. I'm looking forward to working with this company. I can't wait to get out of debt! Thank you NDR specialists!

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    Refunds & PayoutsStaffBilling

    Reviewed May 15, 2020

    The associate/agent was very patience & helpful explaining all the details process of consolidation payment of all my credit card debts. They were very informative on any question I’d ask. Now I can sleep peacefully at night thinking that I don’t worry about this debts while..??

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    Staff

    Reviewed May 15, 2020

    Both people I talked to were very polite, they took the time to make sure I understood completely what I was enrolling in. They were both compassionate about my situation and were still very kind. Thank you National Debt Relief.

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    Billing

    Reviewed May 15, 2020

    I am very satisfied with the service I received. The process was step by step and I look forward to keep working with National Debt Relief and solve my credit card problems. I would recommend this company to other people looking for credit card relief.

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    Contract & TermsSales & MarketingPriceStaffHonesty & Transparency

    Reviewed May 15, 2020

    Paul was very good at explaining how they can help and not pressuring me at all. I felt he was very honest and helped me understand my options then gave me time to make a decision. I’m excited to get my debt under control and this seems to be the best option because it takes the hassle away and ultimately costs me less..

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    Staff

    Reviewed May 15, 2020

    They answered pretty much every single question I had. Broke it down easy and made it very understandable. I’m hoping this will erase all the uneasiness that debt has caused me and they basically made it easy to sleep at night knowing it’s gonna get done.

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    Customer ServiceRates

    Reviewed May 15, 2020

    Danny was very through and explained the process very well over the phone. I was sent several emails from him which explained the debt relief process in detail. Also I could tell he was looking after my best interest which made me feel at ease. I'm looking forward to getting things started.

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    Customer ServiceStaff

    Reviewed May 15, 2020

    I was on the phone with the representative and I was unable to hear anything she was saying and very slurred. I had to ask her multiple times to please repeat what was said. Unhappy with who I spoke with.

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    National Debt Relief
    Response from National Debt Relief

    Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

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    StaffBilling

    Reviewed May 15, 2020

    Excellent service and hospitality. Gave some relief from worrying about my bills. The gentleman and lady were very thorough in explaining everything. I learned about your program from mail and a good friend who also is in your program. Thank you.

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    Customer ServiceStaffBillingRates

    Reviewed May 14, 2020

    Helped you with everything you need. Explained every details clearly. They’re also very friendly. Lower rates and gives you a good offer that will help you in the long run. Very glad to hear from them. I need help to lower my monthly payments for my credit card and they did helped me get the right offer for me.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed May 14, 2020

    This was probably the biggest step toward debt free without a loan. It was fast, easy to understand and the customer service was excellent in keeping on track and filling the paperwork. I appreciate the work and time spent with me.

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    Staff

    Reviewed May 14, 2020

    The staff at NDR were wonderful - kind, compassionate and patient, as well knowledgeable. They made what was an embarrassing, overwhelming challenge go from one that I was ready to give up on handling all alone, to knowing that I had someone who understood and that I was no longer alone. You brought tears of relief to my eyes and I Cannot Thank You Enough! Both of the people I spoke with deserve all of my gratitude (and a raise!).

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    Customer ServiceStaff

    Reviewed May 14, 2020

    Wonderful experience to know I'm on my way to debt free, customer service was great and process was very easy. Never had to do this before but I'm glad this program was there to help me with so much debt I've got into.

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    Verified purchase
    Staff

    Reviewed May 14, 2020

    James did an excellent job of explaining everything to me. Making sure I understood what would happen, how long this might take. He was very good to work with. I'd work with him in the future. Thank you for all your help.

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    Staff

    Reviewed May 14, 2020

    It was much easier than I thought it would be. My membership agent was one with personality which made me feel comfortable. She was good at explaining the program and basically answered all my questions. At no time did I feel pressured to join. She left it to me. It was a good experience.

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    National Debt Relief
    Response from National Debt Relief

    Thank you! The team here at National Debt Relief is thrilled to hear such good feedback, and we are proud to be your partners on the road to a stronger financial future.

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    Customer ServiceStaff

    Reviewed May 14, 2020

    First call was wonderful and informative. Second call was the most confusing, fastest, waste of time ever. The individual read about 30 pages of information in about 15 minutes without breathing and then asked if I had questions. I don't even know what he said? Wild.

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    Customer ServiceStaffTransparency

    Reviewed May 14, 2020

    Updated on 10/21/2021: National Debt Relief’s service was awesome. Anytime I called them, they answered my questions thoroughly. Sometimes, they called me back. They told me that if I gave a little extra, it would help reduce that particular debt. I lost my job and gained it back right in the middle of the program so I was able to escalate my fines. I'm finished with the program and working with NDR got me out of the debt as a problem. I didn't know how to get out of it when I lost my job. Now, my credit scores have gone up where it's right below very good. They encouraged me to do this, this, and this. I still kept several accounts open and paid on them regularly. NDR helped me all the way and I can see daylight at the end of the tunnel.

    Original Review: Excellent service level and communication. Anwar ** was awesome in handling my claim and answering all my questions. After talking to **, all my anxiety was gone and I was ready to trust him and this company. I will highly recommend this company to all my friends.

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed May 14, 2020

    Excellent both Daniel and Karim were both very helpful. It was very helpful and felt more peace of mind. The process went pretty quick and made me feel less stress knowing I was actually getting the help I needed and the boys made it a breeze so can honestly say this took a lot of writ of my mind knowing I actually am doing something to take care of my situation and the boys walked me through all the way.

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    Staff

    Reviewed May 14, 2020

    My experience was very good. Both individuals I spoke with were very courtious and answered my questions. Explained everything so I could understand the program and process I need to follow. Thank you very much for the assistance. Michelle **

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    Customer ServiceStaff

    Reviewed May 14, 2020

    I was very pleased with the welcome call. The woman I talked to was very kind and courteous, and also moved the call along at a brisk pace, in order to not waste time, but answered any questions I had clearly and in a professional manner.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 14, 2020

    Want to Thank everyone at NDR for being there when I needed help, great communication, easy access and took care of my situation professionally. Jay who I communicated with was outstanding and helped every step of the way, he followed thru the precedence with ease to me, knowing that I was financially mind strained, lifted a huge weight off my back... Thanks again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 14, 2020

    Jose ** was very knowledgeable, patient and understanding. He handled all my concerns with the utmost professionalism and respect every step of the way. Handling debt can be a very overwhelming situation for many of us. However, after the process was over, I felt a great sense of relief. I would also like to thank Anne who followed up today on the compliance call. Again, the process was was very thorough and I was guided every step of the way. She too was able to answer many of the questions and concerns that I had at the time with professionalism.

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    Verified purchase
    Staff

    Reviewed May 14, 2020

    I was too embarrassed to talk to anyone about my growing debts but you made it very easy for me. The support from your Agent down to the completion of the paperwork, gave me confidence in your service. Thank you.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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