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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 71 Reviews 13635 - 13835
    Verified purchase
    Staff

    Reviewed June 2, 2020

    Talking with Gary and Tamika was very helpful. They were patient and understanding without judgment. I finally feel confident that I will be debt-free in a shorter time frame than I ever dreamed possible. I tried so many methods to take care of my debt on my own without success. Thank you!

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    Staff

    Reviewed June 2, 2020

    Very professional, knowledgeable, helpful. They knew the answers to all my questions. I was very nervous to do this and the representatives talked me through the whole process. It was a pleasant experience and I’m happy to be part of the program.

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    Customer ServiceStaff

    Reviewed June 2, 2020

    Very helpful staff and very kind! Felt very welcomed and knew I was in the right hands when I called. They both were able to help me and answer any questions I might have. I would definitely refer to a friend.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 2, 2020

    My experience with Jami and Sagid was excellent. The whole process was very professional, with plenty of emails to provide "in writing" copies of what was said. The process was so complete and speedy that it seemed a bit rushed at times (but really it was not) because of all of the information provided in a short time. ---My experience with this Consumer Review Form, however, was different. The form asks for "Order number", which I could not find anywhere on anything. I called the support number and it took 3 customer service reps before the last one guessed that it was maybe TELEPHONE number that was wanted. How about changing the form to say that?

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    Customer ServiceStaff

    Reviewed June 2, 2020

    Both representatives were very professional and courteous. They were able to answer all my questions throughout the entire phone call. I didn't mind the very lengthy phone call as the representatives assisted me with enrolling into the program. Thank you for all your assistance.

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    Verified purchase
    Staff

    Reviewed June 2, 2020

    Lee ** is so helpful and understanding. He made this experience less painful and scary. I almost quit the program until Lee explained things and assured me they were here only to help me. Thank you Lee ** from the bottom of my heart!

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    Customer ServiceStaff

    Reviewed June 2, 2020

    The company was very professional. They explained documents cleared. I would recommend other people. Also, the welcome was sent by Gmail and it was easy to respond back. He described the programs and review the guidelines. Also. I have phone number to contact the company if I have any problems.

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    Verified purchase

    Reviewed June 2, 2020

    It was a very good experience. All my questions were answered professionally and with great knowledge of the program. She answered all my detailed questions and was great in doing so...Very much satisfied, great job!!! I would recommend to others. Thank you.

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    Verified purchase
    Staff

    Reviewed June 2, 2020

    The staff at National Debt Relief spent a considerable amount of time helping with my finance options as the best way to control my debt. I am very grateful and look forward doing business with their well trained staff in helping me in my personal financial situation.

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    Verified purchase
    StaffBilling

    Reviewed June 2, 2020

    I was given excellent help in figuring out what I could do to consolidate my debt. I had a lot of debt built up from helping someone who I should not have and got taken advantage of. But National Debt Relief helped me lower my total debt and gave me a fair payment plan.

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    Verified purchase
    StaffRates

    Reviewed June 2, 2020

    It was an informative and pleasurable experience dealing with Ron ** during a difficult time in our lives. We came to your organization because of your top rating and are glad that we did.. We would be happy to recommend him to anyone. Thank you all..

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 2, 2020

    Everything was laid out for me. Representatives were extremely professional. They were straight to the point and no gimmicks. They are truly here to help and it is obvious in the way they run their business. From the initial call to the welcome call, they really make sure you are on board with every detail without missing anything and that you understand what working with them entails.

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    Verified purchase
    Customer Service

    Reviewed June 2, 2020

    Getting starting was ok well the real truth is to see how it works in my favor. All the customer service person where quite experience, and was ready to assist me. I am really looking forward to working with National Debt. Thank very much.

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    Verified purchase
    PricePunctuality & SpeedStaffBilling

    Reviewed June 2, 2020

    I recommend this site very much. They are very professional, determined, very fast and very effective. They gave me great help, big reduction, affordable payments. They are explained everything in simple way, no rush. Nice service. Thank You very much.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 2, 2020

    I had an awesome experience with National Debt Relief. My agent James ** provided me with all the necessary documents & information needed for the program. James ** was patient and understanding as to what I needed him to do. What was important to me is that he returned all my phone calls. I was impressed with his understanding of the program and how he explained it to me. Thank You James for all your support.

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    Verified purchase
    CoverageStaffBillingRates

    Reviewed June 2, 2020

    Yes, my wife, Lolita and I, are well pleased and will recommend National Debt Relief to families and friends who may need their services. Ms Bernie ** and her co-employees are very knowledgeable and professional in assisting to meet and fix my credit cards debts in a timely fashion, rather than paying interests totaling hundreds thousands of dollars for years to come.

    Sincerely,

    Robert & Lolita

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    Verified purchase
    Staff

    Reviewed June 2, 2020

    Thank you for the help from the representatives that guided me through the steps of signing up. It was very easy, and didn’t take that long either. Debt consolidation can be worrisome, but this program will help a lot to ease any stress. Thank you.

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    Verified purchase
    Transparency

    Reviewed June 2, 2020

    Just signing up with National Debt Relief. I am satisfied with everything so far and will update this review after I have successfully finished the program. So far they have explained everything thoroughly and I am pleased with all that has transpired to date.

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    Verified purchase
    Staff

    Reviewed June 2, 2020

    Roman and Isis were very helpful through this process. I know I made the right choice to handle my situation. I did a lot of research before contacting them. I know I made the right choice. Now I can breathe a little easier.

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    Verified purchase
    TechStaff

    Reviewed June 2, 2020

    I don't have an order number yet we just signed up today but we were very happy with the way we were treated and helped today, it is a senstive subject and one we are not proud of, but we were never in any way made to feel other than welcomed and understood. We came out of it very confident in your ability to help us resolve our financial situation.

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    Verified purchase
    Staff

    Reviewed June 2, 2020

    Thank you for making the process so easy. All the representatives I talked to and worked with me were helpful and knowledgeable. It is a relief to know I will be out of debt in 30 months. I would recommend this program to anyone in need of help with debt.

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    Verified purchase
    Staff

    Reviewed June 2, 2020

    Due to unfortunate circumstances I have found myself in serious financial difficulty. I reached out to National Debt Relief for help and could not be more pleased with the assistance and empathy shown for my situation. Although I am just beginning the process, I feel like I have placed my finances in the best possible program.

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    Verified purchase
    Staff

    Reviewed June 2, 2020

    Very thorough. Ensuring understanding of program and what is and can be expected. Maybe too many emails- consolidate information a bit; can only imagine older customers having a lot of trouble. Otherwise happy to be on a path towards refilling this damn hole.

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    Verified purchase
    Customer ServiceRefunds & PayoutsStaffBilling

    Reviewed June 2, 2020

    NBC was saying that National Debt was a fantastic company to help consolidate, so I went with that. They verified my debt and I confirmed it. Then, we went on a plan to go about to be successful in getting it paid off. They were always asking for confirmation. We set out a goal and a budget. I've been successful for at least a year and a half now. The enrollment process was easy-peasy. Via email, you can go in and set up your account, you can see what's going on with your money, who it's paid out to, and if you have money accumulating in there. You can always talk to customer service any time.

    I couldn't get a handle on my debt. I have quite a few creditors and NDR helped me pay off about three already. I'm supposed to be with the program for two years. They've even gone in and added creditors on there. So, it's going great for me. It’s helping me settle some of the debt and pay it off. I've been sticking with the plan and we set up to be debited out of my account. They were willing to work with me on the day that I get paid, and mine is every other Friday. When I ran into a problem, they were able to switch days so it was in alignment on my pay date every time, so that we could be successful and they could get paid on the day that we set. They were willing to work with me when changes came.

    I feel like they are the expert because so far, it’s successful. If I hadn't tried them, I would still be in quite a big debt. Working with NDR made my life a lot less worrisome because I know that I've got three creditors paid under my belt, and it gives me confidence to know that I can pay my bills and be responsible in paying them. Everything is great. If it hadn't been for them, I wouldn't be in the shape that I’m in today. They have definitely improved my life and helped me be a lot more positive. I would highly recommend them. You have to be disciplined and stick with the program and the counseling that they give you. It does work but you gotta be committed.

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    Verified purchase
    Staff

    Reviewed June 1, 2020

    Everyone I spoke with were very helpful and knowledgeable. Paul ** started me off and was great!! I was nervous about the process, but each one that helped me put me at ease about this decision. I would definitely recommend this program to friends and family.

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    Verified purchase
    StaffBilling

    Reviewed June 1, 2020

    Very knowledgeable and with a lot of guidence and help help me make the right decision, answer all my questions, gave intensive information on how to manage payments, work with me on my monthly amount to what is comfortable for me to pay.

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    Verified purchase
    Staff

    Reviewed June 1, 2020

    It has been a great honor and pleasure working with knowledgeable personnel. If in the event someone that I know is ever in need of a Debt Relief Program. Keep up the great work in helping out people that have been struggling with debt.

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    Verified purchase
    Customer ServiceStaffBillingRates

    Reviewed June 1, 2020

    I'm am so happy with everything. They were so helpful and happy to help me out to try and fix. Credit and make my payments easy to afford to make my money lapses less of a problem. I'm so happy I made that call. I'm telling all my friends about this and who to call. I can't thank them enough. Thank you and I rate you all a 10.

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    Verified purchase
    Staff

    Reviewed June 1, 2020

    My experience with Paul ** and Robert ** was a pleasant one. They explained everything in detail and happily answered any questions I had. Both of them were very professional and knowledgeable. They supplied me with all the information I need to move forward with my debt solution endeavor.

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    Verified purchase
    Staff

    Reviewed June 1, 2020

    My experience was informative and straightforward. The representatives took the time out to explain everything thoroughly. They were patient and answered all questions without hesitation. I feel a burden has been lifted off of me. I can start rebuilding my credit and I proud that I took the initial step. I've made the right decision. I will definitely recommend National Debt Relief to my friends.

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    Verified purchase
    Staff

    Reviewed June 1, 2020

    I had a positive experience with Rodney and Robert in beginning the program and everything was explained to me in a patient and well-understood manner. I'm sure I won't have any issues going forward and look forward to participating in the program.

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    Verified purchase
    Customer Service

    Reviewed June 1, 2020

    I want to give a shout out to Mark ** for taking his time to listen to me without judgment. Ms. ** at the welcome call was also great listener and they were both knowkedgeable of everything I had to ask.

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    Verified purchase
    Staff

    Reviewed June 1, 2020

    Very helpful and informative experience. All my questions and concerns were answered. Both reps I spoke with were great and walked me through the process. I look forward to working with NDR and finally being able to take control of my debt.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 1, 2020

    I was incredibly stressed starting this process and felt like a total failure. But Tasha ** made me feel at ease and helped eased my nerves. Thanks Tasha!! And then Evelyn helped me with my welcome call and she was GREAT! :)

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 1, 2020

    Friendly - thorough - thanks for making hardship less hard. I just started out, so sorry for the brief report! I really didn't know what I was going to do, but my very first call the other day convinced me to try this. Thank you.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 1, 2020

    Every person I spoke to was beyond helpful and friendly! The service was so quick, which is so nice having a busy toddler running around. All the help and courtesy made me feel at easy while making the very big financial decision to consolidate my debt. Highly recommend!

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 1, 2020

    I had the best information provided to me and explained by Andrew with National Debt Relief. He provided excellent customer service and answered any question that I had. Today I spoke with Bianca for the Welcome call and she also provided excellent customer service by making sure that I had provided all correct information. Thanks to both.

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    Verified purchase
    Staff

    Reviewed June 1, 2020

    Both Stephen and Brianna were incredibly helpful in setting up my account and explaining everything clearly and concisely. This program and its employees is/are incredible! Thank you for helping me get my finances back on track! I hope to be debt-free very soon.

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    Verified purchase
    Customer ServiceStaffBilling

    Reviewed June 1, 2020

    Welcome Call. Isis was very professional. I understood all the programs features. Very Happy to begin clearing out my debts. It was easy to apply and I think it will take a lot of stress off me as I go through this process and finally get my creditors satisfied. It has been a long road and it would have taken me 12 years to pay with minimum payment. This is a blessing. Thank you.

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    Verified purchase
    Punctuality & Speed

    Reviewed June 1, 2020

    Quick, painless, and easy. They made sure that I understood everything that was going on and what was going to happen. Setting my mind at ease. I am completely confident in your program and team. Thank you for assisting me to be debt free!

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 1, 2020

    The staff at National Debt Relief was absolutely amazing. They were very professional, kind, courteous and efficient. I couldn't be happier with my initial experience. I first spoke with Antoine and he was very helpful and made sure that I understood everything and then as a welcome call I talked with Breanna and she made sure that everything discussed previously was accurate and gave me additional helpful information.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 1, 2020

    Very friendly staff and very easy to talk to. Quick and easy process and peace of mind. Definitely would refer them to friends and family. I have no problem putting my trust in them. They made me feel welcomed. Thank you!

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    Verified purchase
    Staff

    Reviewed June 1, 2020

    I want to give my thanks to Ms. Michelle ** for helping me get enrolled to the debt relief program. I did not know what to expect, but she made the experience trustworthy in giving confidence to National Debt Relief. I look forward in getting out of debt and finally be able to be financially responsible. I also want to thank the underwriter in helping me understand the final documents and making the program official.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 1, 2020

    My experience with both counselors were excellent and they explained every thing in detail. They were very professional and courteous and had patience with my numerous questions. I also have been on the phone with the success team and they also were very accommodating. National Debt Relief has provided all thorough document and I specifically like the script in case creditors unfortunately contact me.

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    Verified purchase
    Staff

    Reviewed June 1, 2020

    Both Steve ** and Grace have done an outstanding job in guiding me through the sign up process and explaining how this program works. I am looking forward to completing this program and feel very assured that this situation will be resolved in the near future. Keep up the excellent work.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 1, 2020

    My experience with NDR so far has been fast, accurate, and most of all, friendly. Everything has been smooth and all representatives were kind and courteous. Thank you and keep up the great work! I look forward to working with National Debt Relief to resolve my debt and get me back on track and debt-free!

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    Customer ServiceStaff

    Reviewed June 1, 2020

    I haven't heard from anyone, I have been sending money to you all but haven't seen how it is helping anything. I have 3 creditors that have not reached a settlement and I was told it would take 4 months from when I get started to start seeing some relief.

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    National Debt Relief
    Response from National Debt Relief

    Thank you for your comments. I’m sorry to hear about your experience. This is definitely not a usual occurrence for us. We will be reaching out shortly in order to make things right. You can also call us directly at 888-660-7427.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffBillingLoan ProcessTransparency

    Reviewed June 1, 2020

    I was researching debt consolidation companies and I found National Debt Relief. And after speaking with a few different companies, I felt they were transparent and easy enough to work with. The lady I spoke with going into all of these was really nice. She gave a lot of great information, really helped us feel like we understood what was going on and what we're going to do and what the process would look like. Using like the portal that they have is hard because a lot of times, I don't have time to be on a call, but I can send an email. Also, I feel some of the representatives that I talked to on email were just, "Oh, well, you're out of luck," or something like that. They don't seem very helpful. But over the phone, everybody has been really nice and helpful, so I try and make time to call but I feel like I had more support online.

    They are providing credit card debt consolidation for us. They said it would take me roughly four years. But they have been doing a really good job of tackling as much as they could as quickly as they could. We're at about 50% of our debt being paid off after a year, so that's pretty awesome. I know what I need to pay each month. Sometimes, they ask me to make a larger payment to accommodate different things. I'm not always able to and that's kind of hard. One person was flexible and then another person I spoke to was like, "Well, we can't do this then if you can't help." That's weird. I'm sorry. I'm already paying them. No more money on my end.

    I really enjoy that now, instead of them calling to get settlements approved, they would email and let you approve it over email. That's a really great addition to their services, and I thoroughly enjoy that. I am about to go to them and see if they can help me with my student loan. They can help with the private ones that nobody can help with.

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    Staff

    Reviewed June 1, 2020

    National Debt explained how everything worked. They were very helpful, very understanding and they got me all the information that I asked for and was very thorough about letting me know the information that I needed to get. Working with them has been really good. They contact me more than I do them. It’s as necessary. I don’t get overcommunicated. I don’t get under-communicated. I feel like they communicate perfectly, which is helpful because I don’t like those companies that overcommunicate because that can be frustrating as well. They’re doing a good job. The program completely helped with relieving a ton of stress, and it’s definitely helped my credit. I’m so happy that I decided to do it.

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    StaffRates

    Reviewed May 31, 2020

    I had researched several different programs for consolidating debt, the National Debt Relief program was rated #1 in debt relief. I was reluctant at first but as I talked to a debt specialist, Antoine, I became more confident in making my decision. He was excellent in answering all my questions and concerns.

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    Staff

    Reviewed May 30, 2020

    I just joined National Debt Relief and so far so good. They have been very helpful and they explain everything fairly well. I glad to see that there is a company that is willing to help those in need. I just really hope they are able to do what has been discussed.

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    Staff

    Reviewed May 30, 2020

    I found NDR to be very easy to access and the two representatives I spoke with were both very friendly, helpful and thorough in going through my program. The experience helped relieve my stress and put a few worries to rest.

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    Verified purchase
    Staff

    Reviewed May 30, 2020

    Overall, a very professional, compassionate staff. All of my concerns and questions were addressed with total respect. I would be very inclined to recommend this service for dept relief to anyone in a similar position. While being in this position brings much stress, the staff did a great job clarifying where I stand.

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    Staff

    Reviewed May 30, 2020

    Well I had a great experience with National Debt Relief. My debt specialist was very patient with me and took time to let me work through, the thought of going through it. I was very "pleased" with the welcome packet.

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    Refunds & PayoutsStaffBilling

    Reviewed May 30, 2020

    It is never easy to admit you have used credit cards to buy things and now you do not have the money to pay the debt! When I got to the point where I needed to contact someone to help me pay my debt, I was both embarrassed and humiliated! NDR was supportive and helpful in explaining all of the options that were available to me. They treated me with respect and helped guide me through the process of getting my debt paid off, finally! I recommend NDR to anyone that needs help with consolidation of debt.

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    Customer ServicePunctuality & SpeedBilling

    Reviewed May 30, 2020

    I was originally looking to combine my whole debt. National Debt Relief was able to combine three of my debts into one payment, which we're slowly still trying to pay off. It's been hard due to the COVID so I can't pay them on the day they are scheduled. And I forgot and called them the other day to say that I can put the payment on the 15th. Now, it's the 11th and they need five days to do everything. I've been in the program for maybe a year. They said it might take roughly two to maybe three years. It's been a while. They're very respectful and I haven't had any negative encounters.

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    Staff

    Reviewed May 30, 2020

    For the most part, the National Debt Relief is informative. It was explained what would benefit me that's why I joined the program. My first impression was everything would be consolidated, but it doesn't work that way. Everything that was forecasted to me to show as far as what that was, was not all part of the program just yet. As it pays down and lessens the creditors, I got to add on more. So, I'm able to budget whatever I contribute to the program over time. I also think if I can contribute more, then they try to negotiate more payoff. They're very helpful and they reach out as well if anything changes.

    So far, so good. It definitely got me on the right path to financial freedom and helped put it in perspective to see there is an end to all of this and a new beginning as long as I stick with. It's just kinda like I'm feeling at the beginning since I started it. So, the dent hasn't made just yet, but it's getting there to make an impact of getting it all down. They have some setbacks during the program and it is going to change the length of time of being in it.

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    Staff

    Reviewed May 29, 2020

    Great people, very professional and friendly, really looked out for me and listened to my story, I'm glad I was able to reach them specifically. Thank you so much. I will recommend you guys to all my friends and family.

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    Verified purchase
    Staff

    Reviewed May 29, 2020

    Both gentlemen that I spoke with today were very helpful through the entire process. They were very professional and detailed, which helped me make my decision. I am excited to have help eliminating my debt and will definitely recommend this program to others.

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    Verified purchase
    Staff

    Reviewed May 29, 2020

    Ben and Iman were both very friendly and thorough and went above and beyond to make sure I understood everything. Very easy to work with and made sure to go over all the important aspects of the program and made sure I was comfortable with every aspect of the program.

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    Verified purchase

    Reviewed May 29, 2020

    Our experience with National Debt Relief and Michael ** was great. Michael was very friendy and explained everything to us perfectly. He was a pleasure to work with and I am so glad we were able to work with him.

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    Customer ServiceStaff

    Reviewed May 29, 2020

    So far has been good, just started, can't really comment. Everyone was helpful and nice. Everything explained nicely. Was easy to follow. Very scary doing by email, and not being able to see the person, but was handled nicely even though it was by computer.

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    StaffRates

    Reviewed May 29, 2020

    I am happy because after I pay the debt that I have, this program it help me going debt free soon. Help me not paying the interest pay monthly with this program, the interest make me hard to pay the debt.

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    Verified purchase
    Staff

    Reviewed May 29, 2020

    Thank you, Garry **, for being such a wonderful representative for National Debt Relief. You helped me out a lot and gave me hope for my finances. You are very knowledgeable in your field and offer good advice. I am grateful for you part in helping me become debt-free.

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    Staff

    Reviewed May 29, 2020

    The people did an excellent job helping me. I am new to this process and they did such a good job telling me how it works. I recommend this to anyone struggling with debt. I’m excited to get out of debt faster.

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    Punctuality & SpeedStaff

    Reviewed May 29, 2020

    Great program and support team!!! Can’t wait to start! Both were extremely helpful and answered all of my questions. I appreciate all the support I was given. I can’t wait for my start date to get out of debt. I hope others get the help they need as well!

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    Customer ServiceStaff

    Reviewed May 29, 2020

    So far my experience with NDR has been very positive. Both representatives that I have worked with were very professional, able to answer all of my questions and were able to explain their processes and recommendations very clearly to me. I wanted my sister to listen in to the calls to get her say on the matter and the representative welcomed her questions and participation in the process. I had every intention of trying to get out of the debt on my own, but was glad to find NDR and I'm looking forward to the day when I can be debt free!

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    Customer ServiceStaff

    Reviewed May 29, 2020

    All of the phone calls I have received have been very informative and the people have been professional and pleasant to work with. Danny ** was the only agent that I have an email with that gives me a name but the entire team was great. Thank you.

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    Staff

    Reviewed May 29, 2020

    Krista was very professional, helpful, patient and pleasant through this uncomfortable process. I really appreciate this opportunity! She made me feel like I am not alone on this journey Of becoming debt free and gave me hope for a better tomorrow.

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    Staff

    Reviewed May 29, 2020

    Experience was awesome! He was very professional! Will recommend to all in need! Aaron's help made a stressful situation less stressful. He was very knowledgeable and thorough! He is Definitely an asset to your team! Thank You. Hope the rest of process is drama free.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffRates

    Reviewed May 29, 2020

    Daniel was outstanding, I would. Daniel was my agent and was outstanding, Without him, I was so worried about Now day scams, But still worried about my credit rating, but Thank You Daniel and the Callback women with the call, was great, It's is a huge step, but everyone made it so easy, Is it too early to say. Thanks!!

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    StaffBilling

    Reviewed May 29, 2020

    They were very clear in explaining the process. They walked me through every detail while signing the two forms. They also answered all the question I had and helped me figure out my monthly payments based on my income and expenses.

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    Reviewed May 29, 2020

    I thought that Mr Greg ** and Miss Briana did a Stellar job on my behalf and the whole process took one hour and I'm back on track to better credit again 3rd X. Thank you so much guys and gals. Be Blessed Amen...

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    Customer ServicePriceRefunds & PayoutsStaffLoan Process

    Reviewed May 29, 2020

    I had quite a bit of debt. Initially, I was gonna handle it by myself, but it was just too overwhelming with all the calls and I couldn't organize it to satisfy all the collection agencies by myself. Initially, I didn't sign up with National Debt Relief because there was a 25% fee the first time I called. It was three years at $253 a month.

    The progress was a little bit slower than I would've hoped. But NDR has started settling a few debts. The last time I looked at my portal, it said that my debts had been 60% settled. I'm still open to be sued on the other 40. The heat was off for a little bit, but periodically, something would pop up that would cause me a lot of stress. For instance, I got sued by a creditor that was enrolled in the program which I knew could happen. So, I called and spoke to someone with National Debt Relief. The people that worked for National Debt Relief were friendly, but I was then transferred to someone from a legal team. They weren't really clear. They said that I needed to upload the document into the portal and they would have 23 days to respond. I pay a monthly fee of 1,300-something for the legal aspect of the program and I just hope that I'm gonna get what I pay for.

    I looked at what money was coming out of my account that I deposit money into and it looked like a lot of it was coming out for their fees. My creditors are being paid $10 a month and a fee charge will be $187. But they do communicate with me and everybody's courteous. I also knew there was gonna be some give and take to this. Ideally, I would just get a loan and pay all this off and not worry, if I could have it my way. But for what they're doing, it's fine.

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    Customer ServiceStaffBilling

    Reviewed May 28, 2020

    Credit card consolidation. Talked to Orion **. What a great guy helped me. So glad I contacted this company. If in need of any financial help call the nation dept they will sure help an they the greatest yet. Thank you so much. You made my day.

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    Staff

    Reviewed May 28, 2020

    They have been amazing, through the entire process. They were able to explain everything in a way I was able to easily understand and I was so completely overwhelmed by the mountain of debt I had accrued and so stressed, I had no idea what I was going to do. They have helped relieve a lot of stress and given me new hope.

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    Staff

    Reviewed May 28, 2020

    This was an easy and smooth process. From beginning to end all parties were helpful. They walked me through everything step by step and answered all questions with ease. I will be recommending this service to others in need, this will definitely be a help.

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    Staff

    Reviewed May 28, 2020

    Everyone has been great from start to finish. I truly appreciate the patience and taking time to explain everything. Everyone made me feel comfortable and strong about this process. This wasn’t easy to do but I’m thankful for the team and the care they displayed.

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    Staff

    Reviewed May 28, 2020

    I really appreciate everything this company has already done for me. Want to give a huge thanks to Steven ** for helping me get in the program and get me out of debt in a few years. I am beyond glad I have this company to help me out and be out of debt soon!

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    Refunds & PayoutsStaff

    Reviewed May 28, 2020

    Everyone was very kind and helpful. Also very professional and made me feel good about working with them. I feel confident that they will work with me and my creditors so that I can get my debt settled and paid for.

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    Customer ServiceStaff

    Reviewed May 28, 2020

    I was very pleased with the customer service of Bryton **, Debt Specialist, during the interview process and from Darnetta from your Welcome team. They were extremely thorough in explaining the program to me and as well as being pleasant on the phone.

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    PriceStaffBilling

    Reviewed May 28, 2020

    Help with my credit cards to get out debt and when I retire I can do more things with my granddaughters.. We can go do the things we want to do. And I won't have any worries. I will have more money so I can live comfort. Thank you so much.

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    Customer ServiceStaff

    Reviewed May 28, 2020

    Tasha was very understanding and sweet. By the end of the call she felt like a friend. The welcome call was also great and she explained everything very well. I would absolutely recommend this process to a family member or friend.

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    Staff

    Reviewed May 28, 2020

    I was a little nervous starting this process but Antonio had helped me and made me feel like I was taking the right step in reclaiming my credit and moving forward. I am now ready to conquer this debt and get it all cleared and move forward with my life.

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    Staff

    Reviewed May 28, 2020

    I am not sure what this is for, but here it goes. My welcome kit team member was Evelyn. She was awesome. Evelyn was very informative and answered all of my many questions! Thank you again for your help in this process.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 28, 2020

    Customer service is amazing! I am in a tough spot and they really are the best at handling my need for debt relief. They start right away unlike others who wait until you're 3 months or more delinquent! Thank you for your help in my time of need.

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    Staff

    Reviewed May 28, 2020

    I was hesitant to contact NDR but when I did and was explained what the program was about I was relieved. I wasn’t judged for needing help with my finances. They explained in detail what NDR could assist me with and what my responsibilities are. I would recommend this program to anyone I know having the financial problems I have. I see some light at the end of the tunnel.

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    Reviewed May 28, 2020

    This was our first time trying to do anything like this and the two ladies we talked to did such a wonderful job explaining everything in a way we fully understood. We would definitely recommend this program to everyone who would ask about it. Thank you for this experience.

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    Reviewed May 28, 2020

    So far the process has painless and very streamlined. Everything has well explained. I was given ample opportunity to ask questions. I look forward to becoming debt free in the coming months. Thank you for providing this opportunity.

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    Customer ServiceMaintenanceStaffBilling

    Reviewed May 28, 2020

    I'm extremely satisfied with National Debt. They were really easy to explain and I felt what they were explaining to me was really simple. They deal with your creditors and they help you with a very low fee every month according to what you make. They work with your budget to be able to put this money into an account and be able to work with your creditors to get this removed. So far, it's been amazing. I make sure that the money goes right out of my account. I've noticed the changes through my credit report because I am signed on to see my credit report monthly. Just last week, I saw it go up for 46 points.

    NDR's enrollment process was super cool. Their service agent was amazing and very clear on her questions and what to expect. It was a little long. It was about an hour and it turned out to be amazing. I got to speak to two negotiators, and they were super cool. First, they send you like an email and it lays out the whole deal, and then they give you a follow-up call and see if you're happy with it and if you wanna go forward. Then they break it down and let you know what's the last payment for that unpaid bill. So, they're very straightforward and they don't keep you on the phone talking a whole bunch of extra that you don't need to hear.

    Setting up a payment plan was simple. They just went with their calculator, what I make and how much I have to pay rent and my household, and they let me know what the amount would be for me monthly and if I was comfortable with that because they didn't wanna put me in more of a stress. And to me, so far, it works great. I'm a single mom of four with a kid that's a senior in college right now. I would love to make sure that I leave something behind for them and I don't wanna be living in an apartment in New York City with so much rent when I could just be living in a house. I want my credit clear. NDR made it very simple where I don't have to worry about it. I know it's getting done.

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    Elizabeth increased rating by 4 stars.
    Customer Service
    After a positive interaction with National Debt Relief, Elizabeth increased their star rating on June 2, 2020.

    Updated review: June 2, 2020

    All problems have been resolved finally and I am now satisfied with the outcome. Many thanks to Farraih for setting me on the correct path to solving these problems.

    Original Review: May 27, 2020

    You have caused me, and I'm sure others, a LOT of grief with giving out PERSONAL information when we have been told our information will remain private. And now I can't find out where my email has gone --- down some dark hole.

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    National Debt Relief
    Response from National Debt Relief

    Thank you for your comments. I’m sorry to hear about your experience. This is definitely not a usual occurrence for us. We will be reaching out shortly in order to make things right. You can also call us directly at 888-660-7427.

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    Customer ServiceStaff

    Reviewed May 27, 2020

    I had two amazing customer service representatives. They are really people who deserve to work in customer service. They know how to make customers feel welcoming. The world need more people like the two people that I had an opportunity to work with me on this evening. I did not want to get off of the phone.

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    Customer ServiceStaff

    Reviewed May 27, 2020

    Excellent customer service. Everything was thoroughly explained to me, and I am so glad I am finally on my way to being financially okay again. Thank you to the staff at National Debt Relief for finally offering some hope and guidance.

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    Reviewed May 27, 2020

    With all of these trying and difficult times brought about with the On-surge of the COVID-19 Crisis; coupled with my household changes to accommodate my Father's recent Cancer Diagnosis- This program could not have chosen a more perfect candidate! I am so Grateful to have connected with a Real Solution to my hardship. I would not hesitate to recommend to a friend and I would give Eleven Stars (but unfortunately there is only room to show you Five Stars). So I give this Program Eleven Stars out of Five Stars! 110% Happy.

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    Staff

    Reviewed May 27, 2020

    Very helpful and informative. Answered all my questions and extremely nice people. Very thorough and timely in setting up process. I hope it goes as smoothly as it sounds. I’ve been struggling to make ends meet and now I will have a little more free cash for household items.

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    Staff

    Reviewed May 27, 2020

    Professional, courteous, informative, kind and understanding. Made us both feel at ease with the situation. We would definitely refer National Debt to family and friends without hesitation. When speaking with everyone they seemed like they were friends. Sophia Diane and Daniel very nice individuals.

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    Customer Service

    Reviewed May 27, 2020

    Answer all my questions and concern. Very welcoming, knowledgable, active listening, empathy, ensure that I understood and were able to meet my needs. Communicate clear, responsiveness, dependability, attentiveness, effective communication, conflict resolution, active listening, open-mindedness, consistent, demonstrates the customer service skills in any efficiency way.

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    Staff

    Reviewed May 27, 2020

    We had an excellent experience signing up. There were not any issues at all, and everything was explained to us in detail. We look forward to being able to become debt free with the assistance of this program. Highly recommended.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 27, 2020

    Customer service was great. It started with Boris who was very helpful getting me approve right away and kept in contact with me until it is completed. Customer was great too and I got all my questions answered immediately. I am excited and can’t wait to be debt free. Everything was quick and easy.

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    Punctuality & SpeedStaff

    Reviewed May 27, 2020

    Very good Representative of your company explained the service well. Answered questions quickly and precise. I feel very comfortable starting my get out of debt journey. Would recommend to a friend who is in CC Debt. Cannot wait to be out of debt for good.

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    Staff

    Reviewed May 27, 2020

    My Enrollment Representative, Theodore **, and my Client Success Agent, Amanda **, were both extremely helpful in aiding me as I began my endeavor with NDR. I extremely appreciate all of the help and reassurance and I look forward to the relief I will find once my debt is resolved. Thank you!

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    Customer Service

    Reviewed May 27, 2020

    Tashana is the best. She walked me through the process with ease and had a very pleasant personality! She took her time and explain the process in full and returned my calls in a timely manner. I highly recommend her.

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    Staff

    Reviewed May 27, 2020

    We contacted National Debt Relief (NDR) to help negotiate our debt and help get us to financial freedom. Everyone has been extremely helpful and professional. It has been a pleasure working with NDR so far. Thank you for all the help you have provided us so far. We truly appreciate it.

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    Customer ServiceStaff

    Reviewed May 27, 2020

    Misha did an excellent job of explaining the program to me and she gave me time to think about it before answering. She called back at the time she promised as well. Everyone I have dealt with from this company has been very professional!!

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    Customer ServiceStaff

    Reviewed May 27, 2020

    It was a Great experience Working with everyone on the phone. The operators were very kind, patient and knowledgeable. They made sure I knew exactly what I was signing up for at all times and made me feel very comfortable.

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    StaffHonesty & Transparency

    Reviewed May 27, 2020

    The people involved were professional and upfront with all matters. The idea of being debt free in four years makes the program ideal for my situation. Excellent Service! Rhoee ** was very professional and filled me in on the overall process. He was honest and straightforward. The idea of a savings account to settle debt is commendable.

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    PricePunctuality & SpeedStaffBilling

    Reviewed May 27, 2020

    Everyone was very informative and helpful. I admit this is serious anxiety for me who never misses a payment, but it is anxiety that is only getting worse by the year and is worth a better outcome regardless. I pray this outcome will have the best outcome for everyone involved and allow me freedom from debt down the road. The amount of time figured to pay this off -hopefully will go quickly.

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    StaffTransparency

    Reviewed May 27, 2020

    I had good service from the employees I spoke with. They provided comprehensible documentation and explanations and were eager to assist me with any questions that I had. Explanations were provided with regards to what steps were needed to assist me with relieving my debt, as well as providing great understanding of different options and choosing what worked best for my situation.

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    Customer ServiceStaff

    Reviewed May 27, 2020

    I received a letter from a creditor who took over an account on file that has not been resolved. I used the NDR portal to confirm. NDR responded within 5 days cofiring action was taken. On 5/26 I called NDR in response to an offer provide on a different account. I was connected to Samara (spelling) in client services who was wonderful to discuss the offer with. It was determined after a lengthy time due in part to my current financial hardship it would be better to speak with a hardship specialist the handoff was clean and I was connected with Robert ** he too was very helpful by talking thru options. Overall this was a great experience with them both! Congrats to them and their supervisors.

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    Customer ServiceStaff

    Reviewed May 27, 2020

    Very knowledgeable and friendly, easy to work with. Able to explain in detail what to do. Was not hard to understand at all. Welcome call was short and to the point and log in access is very easy to do.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 27, 2020

    This was a fast and easy process over the phone with great customer service. I’m so excited to be on top of my debt and you made it easy to do. Thank you so much. I feel no more stress knowing this is finally being taken care of. Thank you so much..!!

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    Staff

    Reviewed May 27, 2020

    They were excellent at explaining everything in detail and in a way that I understood. Before going in I really didn't know what debt relief was all about and now I have a clear understanding and confidence. The whole process was very smooth and easy and I feel so much freedom knowing that I will be out of debt a lot sooner than I thought. Thank you!

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    Customer ServiceStaff

    Reviewed May 27, 2020

    Lamell and Sabrina were very helpful and very patient with me with my concerns and questions on the phone. They are empathetic with me, I never felt judged which was my first concern. Thank you very much. I'm looking forward for a debt free future with your help.

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    Punctuality & SpeedStaff

    Reviewed May 27, 2020

    I am happy with the information I and how first the whole process took. My questions were answered and l can’t wait to be debt free. Service was great. Everyone I talked to was nice and helpful. They all get a high score.

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    Staff

    Reviewed May 27, 2020

    Both David and Brianna were extremely helpful in helping us enroll and understand the procedures involved. Would highly recommend this company. I feel confident I will have all the help I need in solving my financial hardship. Thank You so much National Debt Relief.

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    Punctuality & SpeedStaff

    Reviewed May 27, 2020

    Representative was very detailed in explaining the program and made me feel very comfortable with my decision of choosing this program. I can't wait to begin this journey of becoming debt free with you guys. Looking forward to seeing the process you guys make.

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    Staff

    Reviewed May 27, 2020

    Everyone I have talked to has been incredibly nice and patient. All of my questions were answered and they seem to genuinely love their jobs which makes me feel better about my choice. Thank you guys for making me a more informed person and helping me get out of debt.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 27, 2020

    Rodney, the account set up representative that I was matched with was amazingly helpful. He read every line with me to make sure that I was clear on what I was agreeing to and made it seamless, fast and a great experience. Anna, my Welcome call agent, was just as terrific. She was also very clear and made sure that I knew what to expect, how to handle things if certain circumstances happened. She answered any questions I had before I had the chance to ask! All in all an A+ experience!

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    Customer Service

    Reviewed May 27, 2020

    Welcome Call. Debt relief program, looking forward to getting back on track with financial issue. It was a great pleasure speaking with Client Success Team. I’m looking forward to working with you all. Thanks Again, Mary ** (Acct # **). So glad to reach out to National Debt Relief Program.

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    Customer ServiceStaff

    Reviewed May 27, 2020

    We are very happy with the level of customer service for the enrollment process. Both reps we spoke with were empathetic and helpful, answering all of our questions and seemed sincere. They seem confident the program works, so we are hopeful this will help us.

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    Reviewed May 27, 2020

    I am very happy to see the light at the end of the tunnel. I have been struggling with heavy debt for the last few years and National Debt Relief have given me new hope. I will be out of debt in the next three years and I am so grateful.

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    Staff

    Reviewed May 27, 2020

    Everything has been easy and everyone have been very nice. I was worried this would be very difficult to do, but to my surprise, it is not. I look forward to financial freedom and I believe I made the right choice, of whom to use, to help me get there.

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    Staff

    Reviewed May 27, 2020

    I am satisfied. The agent I dealt with is very knowledgeable. He explained the program and gave me my options. I will recommend this to my friends. Very good experience. I am looking forward to that day that I am debt free.

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    Staff

    Reviewed May 27, 2020

    So far I had a great experience with your company. I have spoke with Ron **, who was extremely helpful. Took his time to explain all process. Answer a lot of questions and concern we might have. Help us to believe we can be free of debts and back to normal life. Great guy. I spoke also with the welcome center team member, also very knowledgeable and helpful person. Thank you for all your time and help.

    Agnieszka

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    Staff

    Reviewed May 27, 2020

    Very very understanding, helpful, friendly, and caring of my needs to be debt free. The gentlemen's I talk with took the time explaining to me the relief program of how it works. So I could understand. I will recommended you'll to anybody I know in need of debt relief. Thanks so much.

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    Customer ServiceStaff

    Reviewed May 26, 2020

    Great customer service and very detailed on the program and what steps to take next. They worked day and night with me and helping to satisfy my debt. The process is a lot but it was thoroughly done with great customer service.

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    Staff

    Reviewed May 26, 2020

    Mercy and Greg were wonderful. They made everything easy to understand and I didn’t feel like I was being rushed through the process. Everything was explained well and I feel confident in my choice to enroll because of their assistance. It was clear that I was speaking to people who genuinely care about what they’re doing to help people and their situations. Thank you to both of them.

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    Staff

    Reviewed May 26, 2020

    Each of the representatives that I have spoken with have been very helpful. All of my questions have been answered thoroughly. Mr. T. **, who enrolled me, has been very patient in working with me. Being able to see the projected savings from the plan is a plus. Hopeful that I will be able to complete the plan before the time allotted.

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    Customer Service

    Reviewed May 26, 2020

    Really great customer service. They explain everything right and answer all my questions. The program they assign me is great, is something I can afford and the best thing I’ll be able to get out my debt without spending a lot of money. Thanks National Debt Relief.

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    Customer ServiceCoverageStaff

    Reviewed May 26, 2020

    I am very impressed with the attention to detail your agent Taiji gave during the presentation. She was very knowledgeable and patient. She made sure we understood everything. The Welcome call was very good too. It covered everything again and have us an opportunity to ask any final. questions.

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    Staff

    Reviewed May 26, 2020

    National Debt Relief is a true option to bankruptcy. The team is knowledgeable and professional. I can look forward to the future knowing my hardship is coming to an end. Knowing they will be there with me for the duration of my adventure is reassuring.

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    Customer ServiceStaff

    Reviewed May 26, 2020

    The person I signed up with Lauren ** was professional and understanding and helpful during the process of signing up. I really appreciated her help and guidance with understanding the program. The next person I spoke with about the Client Success Kit was helpful also unfortunately I do not remember her name. I tried to reference it from emails but none came with her name. I would at this point recommend this program.

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    Customer ServiceStaff

    Reviewed May 26, 2020

    Never done anything like this before but It was smooth and easy to understand, if I had a question they knew the answer and explain it in detail, made sure I understood the process and they have awesome customer service.

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    StaffTransparency

    Reviewed May 26, 2020

    Kenny ** did a fantastic job walking me through the program. He answered all of my questions and concerns with straightforward explanations. He gave me the time I needed to review documents in a no pressure situation. He clearly defined the program and its benefits and consequences. His calm and friendly demeanor helped me make the decision to get on the road to getting out of debt with National Debt Relief.

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    Staff

    Reviewed May 26, 2020

    Awesome people. They answered all questions I had. Helped explain everything on the forms. Gave me all the contact information needed. Gave me much needed info about this program and recommended changing contact information. Very nice people to work with. Thanks.

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    Punctuality & SpeedStaff

    Reviewed May 23, 2020

    Everything went great and was fast. I really appreciate you guys helping me with my debt. The 27 months that it's gonna take to finally be debt free for the most part can not come fast enough. Thank you for everything you are doing.

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    Punctuality & SpeedStaff

    Reviewed May 23, 2020

    Didn’t think it’ll that painless to go through with debt consolidation. It was easy to apply & Simon was helpful. He made the process easy & was patient. Very accommodating with my work schedule without being pushy. National Debt consolidation is the way to go. Will recommend to people I know who’ll be in similar situation as me.

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    Customer ServiceStaff

    Reviewed May 23, 2020

    My experience with the workers over the phone was incredible. From speaking on the phone to start everything to the welcome call...everyone that I spoke to was very nice and understandable. They answered all my questions that I had and I am very excited to do business with NDR.

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    Customer ServiceStaff

    Reviewed May 23, 2020

    The people at National Debt Relief (Customer Service) are wonderful to work with. They are friendly and helpful in answering any questions you have and they go over option plans that will work best for you in getting your debt paid off quicker. I highly recommend this company with helping you with your debt needs.

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    Staff

    Reviewed May 23, 2020

    All the the personnel I spoke with very professionals. They explain me everything I asked them, so thank you for helping me out with my debt. God bless all of you. And will recommend you with for sure.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 22, 2020

    I would like to compliment National Debt Relief on having hired two of the best representatives I have ever worked with. Both Kesha, and Kaylee (hope that is right) were fantastic. They both were extremely kind and took their time to explain everything to me. No question was too stupid. If I needed to go over something again, they were happy to help. Neither of them made me feel like I was an idiot for getting into this position. They were understanding and patient with me. Never nasty or condescending.

    When I was done with both calls I felt I had friends that understood my predicament and that they were there to help. I can not say enough good things about these two wonderful ladies. If I had the money, I would be sending huge bouquets of flowers to both of them. I wish I could give each one a hug because they gave me hope and showed me a light at the end of the tunnel. Thank you so much to both ladies for being so fantastic and to National Debt Relief for having the intelligence to hire such wonderful employees.

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    Customer ServiceStaff

    Reviewed May 22, 2020

    Jaison ** and the lady who completed my welcome call were very professional. They make sure that I feel comfortable and give me time to ask question. Thus far I do not see what you need to improve. Keep up with the good work.

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    Customer Service

    Reviewed May 22, 2020

    Both Andrew ** and Javier ** demonstrated superb customer service skills - they are to be congratulated. I am a trainer in my position and I train team members on how to deliver superb customer service to our customers and Andrew and Javier both exemplify this trait. Pleasure speaking with them and doing business with them.

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    Staff

    Reviewed May 22, 2020

    I felt this conversation with the NDR representative was of good rapport and that she had excellent knowledge of what she was saying to me. At all times she was polite and patient with me when I'd have questions about this service, for me.

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    StaffRates

    Reviewed May 22, 2020

    I gave a 4-star rating because I am new to the program and have not seen all of its features and how well it is working for me however I do appreciate the professionalism of my representatives thus far. They made the beginning process very easy and understandable.

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    CoverageMaintenanceStaff

    Reviewed May 22, 2020

    I like this program and I’m glad I found the right place to fix my credit problem and etc. Thanks for your team and especially for Kasha, she work with me with all this help and explain to me very well and thanks for her kindness job. Now I feel relief a little bit of my problem.

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    Staff

    Reviewed May 22, 2020

    Everyone I've dealt with so far has been extremely helpful and knowledgeable. They gave me confidence that this is something we can get done together and how to directly deal with my creditors. My wife and I are grateful for their help.

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    Staff

    Reviewed May 22, 2020

    Excellent and professional. I would recommend to anybody who is seeking integrity and knowledgeable advise. Very open and trustworthy. And the level of detail in their assessment and presentation of the legalities and facts was extraordinary. BBB accredited A+. Need more be said?

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    Staff

    Reviewed May 22, 2020

    I will recommend to a friend. I was very satisfied with the process of the application. Very professional and patient with any questions I had in mind. I felt like it was very easy to apply which is great! I want to say thank you for the advice given during the process. Thank you!

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    Customer ServiceStaff

    Reviewed May 22, 2020

    Very friendly and helpful. Explained everything I needed to do. Went over everything word for word. Helped me understand what was going on. Follow up call was great. The lady made sure I did everything correctly. Stayed on the phone with me.

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    Verified purchase
    Customer Service

    Reviewed May 22, 2020

    I called in at 11:10 am on Friday 5-22 and had a simple question. The person that took the call provided me with the info but also asked if my situation had changed??? It made me feel as if he was just trying to get more business!!

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    Customer ServiceStaff

    Reviewed May 22, 2020

    I was highly impressed with the knowledge as well as recommendations provided by the staff. I will definitely tell others in need of debt relief. I am really looking forward to getting out of debt. I wish I had called sooner.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 22, 2020

    The representatives that I had the pleasure of speaking to over the phone or polite knowledgeable and very professional. They explain the program in length so I had a clear understanding of my options and I was able to make a clear decision.

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    Verified purchase
    Customer ServiceStaffBilling

    Reviewed May 22, 2020

    Everyone I spoke to was of great help in resolving my debt. Everything was explained to me and I was worried about being accepted. Hats off to NDR to my acceptance. I feel less stressed and very hopeful about my future. I spoke to Amhir and a very professional lady today which, I am so sorry I forgot her name, from the welcome call back number. Once I start my payments I will start rebuilding my future. Thank you NDR. I would recommend them to anyone that needs this kind of help.

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    Punctuality & SpeedStaff

    Reviewed May 22, 2020

    I would recommend this to anyone that is having debt trouble. It seems to be a great team behind you and I'm glad that I went this way to help get myself out of debt and the hardship that I'm in. I can't wait to get started.

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    Verified purchase
    StaffEase of UseRates

    Reviewed May 22, 2020

    My experience with the various team members was excellent. The length of time spent in explaining the program, the requirements, and my responsibilities assisted me in understanding the type of service you provided. I reviewed several other companies, but NDR had an excellent rating, a better presentation. The company is organized, more user friendly, and readily accessible. Rather than spending time in completing multiple forms, after reviewing the contents only required signatures and I can download each for my records. Thank you for your service.

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    Staff

    Reviewed May 22, 2020

    It was very smooth and knowledgeable! I really do feel like I’m in a good place right now thanks to your teams. They went through every single detail and answered all my questions without hesitation. I would definitely recommend this program to anyone going through the same hardship.

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    Staff

    Reviewed May 22, 2020

    The staff was very helpful. They explained the program in great detail. I feel fully prepared to navigate the process. I look forward to working through the program rapidly and coming out more financially healthy when I complete the program. Thank you for all the help.

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    Customer ServiceStaff

    Reviewed May 22, 2020

    I am very pleased with the results of my experience with Mr. **. I was unsure at first, but he was very knowledgeable, and provided so much information during the call. It gave me comfort and helped with my decision to move forward with the proccess. Thank you for the welcome call, which was also helpful.. Thanks for everything!

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    Staff

    Reviewed May 22, 2020

    The people that I have talked with were very professional and personable. I will be Definitely be recommending this program to anyone that I hear that may be having troubles. The agent that handled my account made it very easy and was very understanding.

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    Customer ServiceStaff

    Reviewed May 22, 2020

    Both gentleman I spoke with were courteous and professional. Richie didn't try to hound me too much to sign up, he gave me all the information I needed. Robert was also friendly and made the welcome call as painless as possible.

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    TechStaff

    Reviewed May 22, 2020

    It was a good experience talking to a representative. The representative was full of knowledge and make me understand about all aspects. I will recommend about this program to the others who need help regarding debt. After sighting the contract I am no more tense.

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    Customer ServiceStaff

    Reviewed May 22, 2020

    Caly was great and she explained the process in detail and took the time to go over my questions. Caly was very informative and seems very knowledgeable. Excellent customer service. Yvonne was also very helpful during my welcome call. She also took the time to review everything with me. She answered my questions and was very patient. Overall, great experience!

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    Customer ServiceStaff

    Reviewed May 22, 2020

    I'd must point out how professional and pleasant Shannel ** was.. She sure made an unwanted experience tolerable. She is probably the nicest customer service rep I've ever dealt with. And there's been a hundred if there was a one. She was also very knowledgeable about your program. A credit to your company. And no, she ain't my cousin! I mean it. Good folk deserve to be recognized. Give her a raise when able.

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    Staff

    Reviewed May 22, 2020

    I'm in the beginning of the process and the people I've dealt with have been helpful and easy to work with. They answered all my questions, sent me documents to read and went over each document from top to bottom.

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    Staff

    Reviewed May 22, 2020

    My experience was great! Both representatives I had spoke with were very helpful and informative. They were very thorough with all of the information and made sure I understood everything that they were talking about. I am that much closer to a debt free like. Thanks so much!

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    Verified purchase
    Staff

    Reviewed May 21, 2020

    Tasha and Robert were great. They explained everything professionally. Excellent service. Both took time to go over the process and double-check the information was correct. NDR takes the time to be thorough and caring in the process. Thanks again for the help.

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    Customer ServiceStaff

    Reviewed May 21, 2020

    Everyone I spoke with today, have been very nice and helpful with my process. Got a lot of good information from everyone. Excited to see the future and how all this plays out. If you are in need of help I would suggest giving these people a call first.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 21, 2020

    Great customer service experience. Received answers to my questions in a timely manner. My first impression was great and I would recommend anyone to work with this company looking for get out of debt and schedule a savings plan to stay on track with finances.

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    Customer ServiceStaff

    Reviewed May 21, 2020

    Excellent program - both service reps explained the program and were very helpful. I am so glad I am starting this program! I will be using the online portal to keep track and put your phone number in my phone so I can call with questions. Thank you.

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    Customer ServiceStaff

    Reviewed May 21, 2020

    Extremely satisfied with the professionalism from each customer service representative that helped me on my journey to being debt-free, very grateful very informative, very polite and just blew my expectations. Very happy in choosing National Debt Relief. Thank you for making the whole enrollment process run so smoothly.

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    PriceStaff

    Reviewed May 21, 2020

    Helping me to renew my security clearance. They are very professional. When we talked about my debt, there was no judgment. It took a long to get the paperwork and get approved but it was worth it. Thank you.

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    StaffBilling

    Reviewed May 21, 2020

    David ** was awesome with helping me with all my questions and understanding the plans. I woke up relieved knowing my debt will Be under control. He explained how the plan worked, how payments will be done, and how much I will pay in the next few years.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 21, 2020

    Overall great experience and pain-free! Easy to sign up and pleasant on the phone, personalities that are eager to help! All together I think it took less than an hour to get registered and set up with a solid but flexible plan in place to become debt-free.

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    MaintenanceStaff

    Reviewed May 21, 2020

    After trying multiple times to pursue debt consolidation and constantly being told no because my debt to credit ratio was too high (ironic since that's what I was attempting to fix) I've appreciated the professionalism, calmness, and judgment-free mindset of NDR folks.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 21, 2020

    Thank you for the Welcome Call. Great Service both representative. They explained the program perfectly. Thank you for taking out the time. The representative were very patient with me. I appreciate it because I'm a senior citizen.…Thank you. Ana **

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    Staff

    Reviewed May 21, 2020

    Valerie ** was a great help to me. She is informative and kind. The process in getting assistance for debt relief went quite smoothly and was easier than I thought. I must say that after receiving help from NDR, I can rest easier.

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    Verified purchase
    Staff

    Reviewed May 21, 2020

    The experience was an overall great experience. I was able to understand all of my debt and find a good resolution to to help me become debt free and start achieving my financial goals. The process was very simple and easy to understand. The steps that are taken to gain financial freedom are easy to follow and are very attainable.

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    Sales & MarketingStaff

    Reviewed May 21, 2020

    The representative Dan ** was Very professional and helpful in explaining everything. He answered every question in detail and helped me get set up by walking me through it step by step. He never pressured me and made me feel at ease. I look forward to working with him and the team going forward.

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    Punctuality & SpeedStaff

    Reviewed May 21, 2020

    My experience was seamless and informative. Both people I talked to were extremely patient and understanding. They took their time to explain everything to me and answered all my questions with detail. I had many questions regarding my credit and was explained in detail how it worked. I also had concerns about future debt and they helped me with that as well.

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    Verified purchase
    Staff

    Reviewed May 21, 2020

    Everyone has been extremely helpful, kind and patient. All of my questions have been answered completely and respectfully. I am very comforted by being enrolled in this program. All aspects of the program and all paperwork was explained in detail, so that I could understand.

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    Verified purchase
    Staff

    Reviewed May 21, 2020

    Team does a great job of explaining everything down to the last detail. The team is definitely experienced and knowledgeable. They listen and guide you through the process you will be embarking. I highly recommend them in helping you get out of debt.

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    Staff

    Reviewed May 21, 2020

    Thank you! Thank you to all of the people that helped me did a great job! They were very knowledgeable and patient. I could not have done it without them! You have a great staff! Thank you again for the help! Sincerely, Lydia

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    Customer Service

    Reviewed May 21, 2020

    I was highly uncomfortable with giving my full ss# multiple on calls. Once it's given and confirmed by pulling credit it shouldn't be asked except last 4#. Esp on recorded line for God knows who to be shady and steal info. I complied because of the threat I will be declined from program. Other Marjorie was fine. Duane was great to be front man of program enrollment.

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    National Debt Relief
    Response from National Debt Relief

    Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

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    Staff

    Reviewed May 21, 2020

    This has been a wonderful experience! Both representatives were clear, concise, and kind! This has been a stressful time for me and your team made me feel like I am in good hands. Thank you for working with me. I am looking forward to working with you throughout this debt relief process!

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    StaffLoan ProcessRates

    Reviewed May 21, 2020

    Kristina ** and Andre were very kind and non judgemental. I was at the end of my rope checking out high interest loans and since they were recommended by the BBB this was my option I chose. They explained everything to me. If you're in a financial bind I would highly recommend this company.

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    Staff

    Reviewed May 21, 2020

    They were very professional and understanding of my situation. They answered all of my questions in a timely manner and explained the process so it was easy to understand. They e-mailed me all the required documents and made it easy to complete them online.

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    Customer ServiceStaff

    Reviewed May 21, 2020

    My enrollment specialist, Devin **, was super knowledgeable, supportive, and patient while getting me on board. I also had awesome customer service from Camilla ** when she completed the enrollment call. Both of these representatives are a great asset to your team and their calls should be used to train other customers.

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    Customer ServiceTechStaff

    Reviewed May 21, 2020

    Everyone was very helpful and professional. They explained all of the steps and how the program will work. They went over the contract during both phone calls and made sure I knew how it would affect my credit report and they provided their customer service phone number.

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    Verified purchase
    CoverageStaff

    Reviewed May 21, 2020

    Everyone was quite helpful and did a great job of covering all of the details and helping me sign up. They were thorough and made the process very painless. I feel that I am positioned to become debt free and have a plan to pursue a more effective fiscal plan.

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    Verified purchase
    Staff

    Reviewed May 21, 2020

    They are very informative through the process and will explain step by step with patience. The staff are very kind and do not make you feel less for having to enroll in the debt relief program. I will recommend them.

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    Staff

    Reviewed May 21, 2020

    My experience with all staff was exceptional, and I’ll give a special shoutout to Jami **. As an experienced Public Affairs professional, I say she’s great at her job. She established rapport and made me feel comfortable talking to her, and ultimately made everything easy for me to understand and agree with.

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    Billing

    Reviewed May 21, 2020

    I now feel relief that I will soon be out of debt. My monthly payment was calculated to a lower amount than a few other companies I had reached out to before contacting National Debt Relief. The other companies were not backed up by the Better Business Bureau, so I'm glad I did my research and verified National Debt Relief is truly all they (and many others who have been in debt) say they are. Thank you!

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    Customer ServiceStaff

    Reviewed May 21, 2020

    I had the pleasure to speak to Nicole **, who was very helpful and professional in explaining the program and setting everything up for me and Karen followed up with a welcome call. I am very happy and thankful to have came across National Debt Relief.

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    Staff

    Reviewed May 21, 2020

    Everyone who assisted me in the process of enrollment and verification are EXCELLENT! Very friendly and knowledgeable, you can feel their empathy on the situation that you have and their very assuring and encouraging words, eased the feel of self pity and shame. Looking forward to have more staff that are so amazing like Miss Sheryl ** and Mr. Andrew ** in your Client Success Team!

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    Customer ServiceStaff

    Reviewed May 21, 2020

    So far the people I have talked to were very informative and friendly. Micheal **, and the lady with the welcome call. I am sorry I had forgotten her name. Very nice and informative. I look forward in getting debt free with this company.

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    Customer ServiceOnline & AppStaffTransparency

    Reviewed May 20, 2020

    Updated on 10/27/2021: They've been able to settle with my creditors and by February or March of next year, my debt will be completely paid off. They've done really good and I like their setup, how they email you the info. Also, I can access my account on my phone anytime I wish to see how much is in it and how the progress is going.

    Original review: I was surprised at how painless and easy they made the whole process of consolidating my debt. I was also very happy on how thorough and helpful they were with everything from the documents to setting up my account. I will definitely recommend them to people in the future.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 20, 2020

    I called National debt Relief to help me out with the debt that I’m in. When I spoke to the people at National debt Relief they walked me through the process and ease my mind. The young man on the welcome me call was very helpful and I can’t wait to get this thing started.

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    Verified purchase
    Staff

    Reviewed May 20, 2020

    My experience with National Debt Relief has been an absolute pleasure. Both Jay and Karen were very delightful, professional and knowledgeable of their product, kept me informed all the way and were patient with all my questions. Couldn't ask for a better people to talk to.

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    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed May 20, 2020

    I received a prompt response after filling out an online application. The representatives were courteous and extremely knowledgeable and helpful. All steps were explained thoroughly and I was given the opportunity to ask questions for verification. The service provided is a life changing one. Thank you.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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