National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed June 8, 2020
Updated on 10/27/2021: I have most of my debt paid off and I just have one more company that I need to pay off. Everything is going smoothly and my credit has been improving. It has relieved a lot of my stress.
Original review: I haven't been with them for very long. But so far I can say they are a Very nice, experienced and polite group of people. I would recommend them to others. I did look around and investigate other debt relief companies before deciding to go with National Debt Relief.
Reviewed June 8, 2020
Experience was overall good. They do talk fast and are a little hard to understand. I can tell they say these things over & over again so they sound a bit like robots and sound stuffy. But at this beginning stage, they seem transparent.
Reviewed June 8, 2020
My experience with getting enrolled in NDR with easy. Owen made things clear and straightforward. He explained the program in terms I could understand. The welcome call was very good also. I had no trouble with what was to take place with my enrollment. Great job to all involved.
Reviewed June 8, 2020
My experience with National Debt Relief has been fantastic. The program was described in detail. They truly care about helping you with your situation and do everything they can to make it as easy as possible for you. I would highly recommend!!
Reviewed June 8, 2020
The welcome call was very thorough. The associate was well prepared and took her time. She all of the details of the process thoroughly and she answered all of my questions completely. I am only just starting this process, but hopefully, the professionalism I have seen so far is a good sign of what is to come.
Reviewed June 8, 2020
I’m going on two years and a half years in the program. They did an awesome job of telling me how to get set up like switching my email address and my phone numbers on my bank accounts so everything gets routed to them. That way, once they start getting calls and letters from creditors, they can reach out and say, “Hey, he’s enrolled with us. Don’t bug him. We’re gonna be taking care of him.” After that, everything kinda stopped. That was taken care of fairly quickly.
Everything had been excelling my expectations and going perfectly. But when I went to the online portal, I noticed there was a little tab that said payments and the other one said fees. When I clicked on that, that was the fees that they are collecting. They could’ve been a lot better in explaining how that works because I was adding everything up. How it works is you put your money in savings and it’s save, save, save. They kinda take things out and they negotiate with that money. But what I noticed is they pay themselves first.
They collect their fees upfront. I had five Accounts that I enrolled. I’m already pretty ahead but I noticed one of them said "payments resolved". But the first payment that was ever drawn was their $1,200 fee. The payments were 57.80 monthly. That just kinda threw me off guard. I’m working on a big one right now and when I called, they said all of this was told to me way back in the beginning. They probably did but I don’t know if they explained it so I would understand like if they said it’s gonna be a 25% fee.
I wish it could be more broken down to exactly what I’m enrolling in and how that works. Someone could have told me in layman’s term, “Hey, we have the savings account. You’re gonna deposit in there. Once we have 20% of fees that we negotiated, we’re gonna take that first, and then we’re gonna set up your payment plan to pay them off.” That would have been easier to understand.
But it's just that little hiccup as far as the fees. I wish I would’ve understood that. Other than that, their customer service is awesome. Every time I call, no matter who I speak with, they are very concerned for you. They empathize with you because it is a hard situation that you’re going through. I love that about them and I love how easy the web portal is. It’s awesome so far. The goal is to get done with this sooner rather than later.
Reviewed June 8, 2020
National Debt Relief's enrollment process was quick and easy. I enrolled in their credit card debt program. Everybody was really friendly, nice, and helpful. Interactions with any negotiator have been very good. The best part is that they’re handling things just like they said they would. I don’t have my credit card companies calling me. NDR handles all that information and all that nonsense.
Reviewed June 7, 2020
I was in a position where my credit card debt wasn’t unmanageable, but at the same time, I knew it was gonna take a while to pay it off. I decided to consolidate with National Debt Relief. I really didn't need to when I’d done it because I was making payments. But it got to a point where I was having to make minimum payments. I was like, “Nah. Let me go ahead and just get this over and done with and try to get it taken care of.”
The only drawback was my credit score went down. Once I did everything and started getting everything established, they said I had to establish a hard check, so they could start making adjustments to my accounts. My credit score was falling a little bit. Within a matter of five months, it went down from 700 to 500. Also, NDR handles the legal portion of it but Global Client Solutions does everything else. When I look at the statement, I see where the enormous fees go out rather than paying towards the debt. But it’s been three years and I’ve been making payments. NDR has been doing everything and my credit score is starting to climb back up. Right now, it's on the sorta 650, 680 score. Other than those, everything else has been good. Hopefully, I’ll be debt-free in the next year.
Reviewed June 7, 2020
I’m doing a credit card debt consolidation program with National Debt Relief. The enrollment process was lengthy but very thorough. I had very good interactions with the negotiators and their customer service staff. When I do have an issue, they’re very responsive. I have about two years left in the program and they’re very good people to work with. They’ve allowed me to get a handle on some of my debts.
Reviewed June 6, 2020
My initial experience with National Debt Relief ("NDR") was excellent. The entire process and set up of my account by my Debt Specialist was handled in a very professional and courteous manner. His communication skills and handling of my inquiries and questions gave me a feeling of comfort and confidence. The experience left me feeling that I made the right choice. Thank you!
Reviewed June 6, 2020
Representatives did an excellent job explaining the program and benefits while taking the time to answer all questions, explain and address any concerns. Overall a very good experience and I would recommend this program to others. I'm am very satisfied from beginning to end.
Reviewed June 6, 2020
Krista was very polite, caring and helpful. Explained everything step by step, and if I didn't understand something she clarified it for me so I did understand. Very professional and seemed like she truly cared about me as a real person.
Reviewed June 6, 2020
I was going through a lawsuit and I won. At that point though, I was so broke I had no choice but to go through National Debt Relief. Somebody told me that it was the one that they use and it was pretty straightforward. Very easy to work with. There was a bit of back-and-forth with the paperwork but you just have to sign it and then fax it. They told me to send it back in 24 hours, which I did. The whole process took about 25 minutes. They send me an email and it says, “Hey, we lowered it to this.” It was a whole thing that I went through and it was just a mess. I’m still coming out of it. So, finances are getting better, but it has just been a pain in the butt. I've been working with NDR for seven months and they have knocked everything down pretty substantially.
Reviewed June 5, 2020
I think that the representative that helped was very patient. And so understanding that I hope all is well at the end of the program. I would definitely recommend National Debt Relief to friends and family because the customer service during the duration of the process to becoming debt free.
Reviewed June 5, 2020
Thank you very much to Jay ** to go thru all the information on my pace, giving details and made pass from the first stage of not sure what to do to take the decision that will change my life. Wish the best to Mr. **.
Reviewed June 5, 2020
I just want to thank the whole NDR team especially Paul ** for guiding me through this process. I am beyond excited to start this new chapter and also feel RELIEF today. You guys have made a huge impact in my financial and personal life. Thanks again.
Reviewed June 5, 2020
Thus far I have no complaints. NDR folks have been very helpful and courteous. With each phone call, they make sure that all my questions are answered and issues are addressed. Thanks for all your help, Ron and Stella.
Reviewed June 5, 2020
Eltra and Lida provide my with a very good experience. They were both very informative. They both helped me with the process. I am glad i was able to work with these individuals. I would refer a friend to this program. I felt well informed and thankful that there is a program like this.
Reviewed June 5, 2020
All went smooth signing up. A little lengthy but informative. They answered all questions and were very helpful with the process. It is too early to tell how the remaining of the program will go but I am hopeful. Everyone I have dealt with through National Debt Relief has been very friendly and helpful with all my questions.
Reviewed June 5, 2020
Were very transparent in explaining options, cost, and potential negative outcomes related to debt relief. Bryce made me feel comfortable in explaining my situation and never once made me feel judged. I am very satisfied with everyone I have spoke with thus far, and look towards a great outcome.
Reviewed June 5, 2020
I received excellent advice from NDR so that I understood there were better options for my financial situation. I'm now more confident that I can begin to plan my finances better going forward. The benefits with my plan were explained in full detail. I greatly appreciate their patience in explaining the financial picture with settlements, loans, and going forward without any plan. I'm looking forward now and not feeling like I'm in free fall without any options.
Reviewed June 5, 2020
Service was well done, would recommend to friends and family. It was done in a timely manner. Did not feel rushed at any point during the process. Both representatives handled my issues with professionalism and care. I will continue to use National Debt Relief.
Reviewed June 5, 2020
I have been thinking on calling to start the process of paying off my debt, I have been hesitate to do so. If I knew it would have been this easy, I would have done it a long time ago. My reps were awesome!!!!
Reviewed June 5, 2020
I was treated well and everyone was pleasant to work with. It is hard to go through something like this, but they did make it a lot easier. I picked you all to help me, because of your such good ratings.
Reviewed June 5, 2020
I feel very fortunate that this program has been very helpful and the staff are amazing! This was not an option that I had to take as I was current on everything. However with having school age children that I will now have to pay for childcare for it changed my financial situation and luckily they had a program to help me as well.
Reviewed June 5, 2020
Everything went as I expected. I was happy with this process. Hoping I can get what I need from this program and be debt and stress free. Would recommend this process to a friend if the opportunity would arise.
Reviewed June 5, 2020
Thank you for the help. The staff is really friendly and helpful. They help you with debt. They are also polite and caring people. Go to them for any help. They work with you to help you on your debt. To have a better life.
Reviewed June 5, 2020
Excellent explanation of program, answered all of my questions and concerns, listened and helped me understand all details and all possible upcoming scenarios, the benefit of legal assistance, the amount of money I will be saving and that my credit score will be affected.
Reviewed June 5, 2020
Keith was very professional, diligent and up front and honest. He was very helpful and when one option didn't work he helped with another. He called as soon as he got approval from the Lender and went over everything with me. He had thorough clear explanations of everything. The girl that did my welcome call was fantastic as well.
Reviewed June 5, 2020
Jeremy was excellent! He spent 3.5 hours talking me through everything, educated me on all the difficult wording. Shannon from the welcome phone call was amazing and answered all my questions and concerns. I was very frightful about using debt relief service and both of those members are excellent!
Reviewed June 5, 2020
The rep was clear and concise. Everything has been very good. My credit score has gone up 100 points in the last year. I'm a mental health therapist and I've recommended National Debt Relief some of my clients.
Reviewed June 4, 2020
Very helpful and informative. David was super helpful and has the best demeanor when helping clients. He was very insightful and answered all of my questions. I am looking forward to becoming debt free again. Thank you for helping me.
Reviewed June 4, 2020
Coming into a resource is obviously no one's goal. But, Vanessa gave me a lot of assurance that I am on the road to recovery & that I pretty much shouldn't beat myself up so much for being in the current spot I am in. & I believe Amanda? Both women answered absolutely every question & showed patience & kindness through the conversations. I will be recommending & already have to friends!
Reviewed June 4, 2020
I called this morning for help as I was very distressed. I spoke with Angel and a wonderful woman (I am so sorry I didn't get her name). Your team is absolutely wonderful. They explained everything along the way and we so extremely pleasant. I am no longer distressed. I'm am very happy now. I highly recommend to anyone who has gotten into extensive debt.
Reviewed June 4, 2020
The customer representative were extremely nice and went over all the information very throughly. The customer representative explain each step of the debt process and provide additional telephone to speak to any customer representative if I am having any problems.
Reviewed June 4, 2020
Debt resolution. Very helpful and explained everything in detail. Courteous representatives with full knowledge of the product and procedures. I'm trusting that this will put me in a position to live a more settled and hopeful life. I thank you so much for your help and concern.
Reviewed June 4, 2020
They made the application easy and were extremely thorough explaining everything. They were able to answer all our questions and made us very comfortable with our decision to complete our commitment to their suggested debt relief. My husband and I are very grateful for all their help and very thankful to have chose them with our debt relief.
Reviewed June 4, 2020
During this pandemic of covid19 I lost 2 of my 3 jobs and I've been struggling ever since. I tried signing up for unemployment, food stamps, or just any loan but everything was obstacle after obstacle or I would just be denied. This was quick and easy! Every question I had was answered perfectly. Every option was explained throughly. Thank you Franklin and NDR for helping me get on the road to living a debt free life!
Reviewed June 4, 2020
My initial contact Stephen and the welcome call person both made the process easy and comfortable without embarrassment. I appreciated their non judgmental approach is reassurance. Credit issues can be emotional and a sign of failure without cause. In this crazy current world, this was a positive interaction.
Reviewed June 4, 2020
Ben and Frank were both very helpful and very knowledgeable and very polite.. They both walked us through the process and answered all of our questions. I would gladly recommend this program to all my family and friends. Thank you again.
Reviewed June 4, 2020
Everyone I spoke with was very courteous and professional. Mr. Jay **'s on the first day and Mr. ** on the follow up call were both excellent representatives of your company. I look forward to working with NDR in achieving my goal of a debt free life. Thank-You.
Reviewed June 4, 2020
Very transparent, and truly feel like they are on my side! From the very beginning, they have walked me through every process and made sure that I did not have any questions! Very positive and wanting to help me the best that they can!
Reviewed June 4, 2020
Since the first call the agent was very transparent and he answered all my questions, then he guide me all the way until I complete the application. In the end, the other agent explained to me in detail all related to the processes. Thank you very much for your help.
Reviewed June 4, 2020
Robin was so awesome to work with, very calm, very knowledgeable, explained everything to me, reassured me that everything will work out and my credit will be restored. Josh, from the welcome center was very nice, easy to work with as well. I really feel that this is a legit company with people that care.
Reviewed June 4, 2020
I enrolled in your debt relief program. My representative is Anwar **. I am very happy with the service he provided. I then spoke the representative through the welcome hotline who I was also very happy with. The program was explained to me in a way I could understand and all of my questions were answered.
Reviewed June 4, 2020
They talked me through the program and I felt it was a good fit for me to be able to consolidate all my debt into one monthly payment instead of paying each one separately. It would truly help get my finances back on track and I look forward to becoming debt free.
Reviewed June 4, 2020
I received excellent service. This was a difficult situation and both agents made me feel comfortable and and confident that I was with right agency. They provided me with detailed information and were able to answer all my questions and made me feel comfortable.
Reviewed June 4, 2020
I was in debt so I was just trying to find different options. There are a lot of scams but a lot of people are sort of saying that National Debt Relief is the way to go. The guy that was speaking with me was pretty polite and he explained whatever questions I had about what it was and what was going on. He was patient too ‘cause I had a lot of questions.
National Debt Relief told me how much they could get settled, and they said that it was a possibility. It would all depend on how it would go from there. But whenever I log in online, I could see what was settled and how much they settled it for, and what was not settled yet, and what the process was, and what’s going on with that certain piece at the moment. National Debt Relief doesn’t try to take a huge amount out of your pocket. I only pay $500 a month and that’s easy for me to do. Also, everything is in one bill. SO all I do is make sure that the $500 is in there at the end of the month and it gets pulled out the next day. So, I’m happy.
Reviewed June 4, 2020
I had read about the work that NDR does and sought them out. I like the way they worked. They were really organized and gave me all the things I needed. They helped me a lot. The enrollment process was very easy and the person that I worked with was very helpful. She explained everything to me. But the bank charged a lot of fees, which was not fair. Working with NDR was great. They did what I needed.
Reviewed June 3, 2020
Tyler ** did a great job with communication to make sure I understood the program and why it was a great decision to proceed with the program. The person I spoke to for my welcome call also did a great job making sure I understood every thing and had no additional questions. Thanks to both of them for making me feel good about my decision.
Reviewed June 3, 2020
Both representatives made sure I fully understood the contract's terms and patiently answered all questions I had. They gave a great first impression and I am looking forward to see how they deliver. I hope their service is as great as their introduction.
Reviewed June 3, 2020
The beginning of the process is quick and painless, the hardest part was reviewing my information multiple times with different people. They answered my questions and were clear and concise with instructions. I'm hoping the rest of the process goes just as smoothly.
Reviewed June 3, 2020
My introduction into this program was easy. I am very pleased with how informed my representative was. Both his and the welcoming phone call showed how well National Debt trains their employees. Now I can start working on my debt.
Reviewed June 3, 2020
David and Greg were very helpful and very professional. I would recommend to friends. They answered all my questions that I had. I wasn't sure about going with National Debt until I talked to Greg. Once I called on my welcome call, David did a good job also.
Reviewed June 3, 2020
Very helpful, kind, and efficient service that comforted me during an otherwise stressful and anxious time. Calling NDR has not only opened my eyes to the possibility of debt relief but helped me to realize how easy and attainable being debt free can be.
Reviewed June 3, 2020
The rep that enrolled me and another rep who did my kit were the most helpful representatives I have ever worked with. They made me feel comfortable, confident, and safe in my decision. I was overjoyed to be getting out of debt in such a quick, easy and professional way. Don’t hesitate to save yourself with this awesome service. Today was a blessing.
Reviewed June 3, 2020
I can't believe how easy the process is and how reassuringly confident your staff is. Both ** who handled my initial application and the woman who handled my follow-up/welcome call were very friendly and professional. I regret hesitating to call sooner.
Reviewed June 3, 2020
Smooth process that was well explained. Everything is as described. I'm looking forward to being debt free in a little over four years. The knowledgeable counselor explained everything in detail. Follow up calls reiterated the info. Thank you for the pleasant experience.
Reviewed June 3, 2020
I was very ashamed of doing this, but they helped me take that leap to make my life easier in battling this debt that I have been dragging with me for 7 years now. Making minimum payment was not helping and going nowhere. So thank you for taking a big weight off of my shoulders and having one payment that I can afford in this time of need.
Reviewed June 3, 2020
I had an overall amazing experience with the starting process of this program. I had all my questions and concerns answered. They were genuinely helpful with making sure this is the right program for me, instead of trying to suck me into something that is unnecessary for me.
Reviewed June 3, 2020
Everyone has been professional, prompt and friendly since my first contact. I feel that everything has been explained clearly and all my questions answered. I am looking forward to being debt free! It actually feels like it is within reach for the first time in my adult life.
Reviewed June 3, 2020
So are everything from the start has been very easy to deal with. Thrilled to be taking my first steps into becoming debt free. Hoping that the process of getting out of debt was as easy as setting it up.
Reviewed June 3, 2020
I was very pleased with their professionalism, patience, and respectful attitude of the persons who helped me. They were exceptional, answered all my questions and were extremely helpful. I will certainly recommend NDR to my friends. Wonderful help and exceptional professionalism.
Reviewed June 3, 2020
Everyone who has helped me so far has been very pleasant and has been very detailed. I love that I have access to my account online. I am feeling very confident that this is going to be the solution to my constant worrying.
Reviewed June 3, 2020
Glad to have someone on my side, who works for my best interest. Eventually, It will relief all my debt as I understand as of today June 3 2020. I hope it will bring warm and beautiful days in my future.
Reviewed June 3, 2020
The NDR Team members were very helpful and explained the process NDR process. Initial contact answered all my questions & proceeded to enter me into the program in a speedy timeframe (about 2 hours or so from initial contact and approval). Welcome Group member explained the start-up procedures and what was needed to complete the registration process. Call was finalized in less than an hour. All team members were very professional and helpful.
Reviewed June 3, 2020
Leo helped me today as I was in a bit of a panic over some issues with one of my cards. It’s kind of a weird situation, and I’ll admit, I can get a little carried away when relaying information to someone. He was so patient with me, listened to be rambling, and guided me through the next steps. He went above and beyond what I would consider markers of good customer service and made me feel much better about what was happening with my account.
Reviewed June 3, 2020
Update on 08/26/2021: I spoke with a representative and she was friendly, efficient and professional. She was able to quickly address my concerns about my payments and getting two credit card debts reduced. She handle my case in such a way that I was a very satisfied customer.
Original Review: I found the agents to be very helpful in explaining the program I have signed up for and were very patient with me as I asked questions and clarifications on certain aspects of the program. I appreciated their making sure I understood the many aspects of this program and what it will entail for me in the future. I feel very good about the help being offered to me.
Reviewed June 3, 2020
I appreciate the help and efficiency of the program. I just couldn't see another way out, and I was literally burning $300 a month. I look forward to paying this off quickly. I have over 10,000 in debt, just paid. out 25000 in legal fees for a divorce, and have to get myself back in order. Thank you for making this easy as it is not a proud thing.
Reviewed June 3, 2020
We were so happy to call National Debt Relief. They are so quick and very knowledgeable and helpful in helping us. I will recommend them with friends and family that having the same financial distress especially this time. Thank you and God Bless!
Reviewed June 3, 2020
Both Peter ** and the welcome call handler both did a great job of explaining everything. From what to expect at the very beginning and how long it would take and steps and communication I’d have available to me along the way.
Reviewed June 3, 2020
Very kind and considerate employees. They made the process very easy. The program was very easy to understand by going over everything with the employees. They were always happy to answer any questions that I had. I would definitely recommend this company.
Reviewed June 3, 2020
Very helpful & informative. Took time to explain everything. Very patient. Provided all information needed plus phone numbers & contact information. Put our minds at easy fir entering program. Very pleased with service. Very helpful, understanding & patient with our lack of computer skills.
Reviewed June 3, 2020
Both service reps that I've dealt with have been very helpful and knowledgeable during the enrollment process. I hope to encounter the same throughout the duration of the program. That's why I listed 4 out of 5 stars at this time.
Reviewed June 3, 2020
The team at National Debt Relief has been great. They have made sure that my wife and I have understood each step of the process before moving on to the next one. We have also been very happy with the positive encouragement that we’ve received from everyone. They have made dealing with this negative situation much easier than we could’ve imagined.
Reviewed June 3, 2020
Best experience ever!! I still can’t believe how easy, fast and stressless this process was. I appreciate the treatment I received from all the representatives, I am very happy and I can relax now thanks to National Debt Relief. I was asked if I would recommend to a friend, guess what? I already did.
Reviewed June 3, 2020
I was concerned about what debt relief was all about. Your representative was very courteous and made sure I understood all phases of the process. They made it more comfortable for me to make the decision. I wouldn’t hesitate to recommend National Debt Relief to someone facing the same situation as I.
Reviewed June 3, 2020
I'm so happy with the people I talked to, Jay was very helpful and explained the whole process very well. I can honestly say I would recommend to all of my friends and relatives who are struggling with debt relief.
Reviewed June 3, 2020
Well described by both Andrew and Lisa which helped me a bunch and very pleasant on the phone. I also appreciated the constant communication - my phone was having issues and neither stopped trying to reach me whether by email or calls.
Reviewed June 3, 2020
I was getting myself further and further in debt and the more I paid, the more nothing was coming down. Everybody from National Debt Relief was really nice. They helped me through the enrollment process. Their negotiator was really good and he explained everything to me and my husband. He told us what to look for and he did a really good job. He really convinced me to go and do this program. I was telling him about the bills and gave him the amount of the bills. Then he told me how he could get it down and I wouldn’t be stressed out. He asked us both about how much we were paying out and he told us how we could save. We got paid biweekly, so when he said that we could do it biweekly, that fitted right in my category. Ever since then, the burden was lifted right off my shoulder. The program would be a year this August and I got three bills out of the way. And I get to see a little daylight. National Debt Relief has been wonderful.
Reviewed June 2, 2020
The onboarding process for NDR was excellent and I hope my experience continues to be as good as the process was today. I remain very optimistic that NDR can assist me in becoming debt free. Thank you for your assistance.
Reviewed June 2, 2020
Everything was professional & I hope this program him me in the long run & be able to get another house for my boys. I will let my friends know how this program will help me in the future????
Thanks, Mr. Tarrence
Reviewed June 2, 2020
My experience with the two representatives from National Debt Relief was great. They explained in full detail, line per line to make sure I understood what I was agreeing to before signing. I will stay in communication with both of the them in the future.
Reviewed June 2, 2020
Jay was so wonderful to work with. He was courteous and informative, covering all options. I have a huge weight off of my shoulders due to his help setting me up with a program I can manage and will help resolve my debt. Thank you so much!
Reviewed June 2, 2020
Everyone was great starting with RUBIN **. He made everything understandable and was just wonderful. Then I was put in touch with Jordan who was just as great as Rubin was, and she also made everything understandable also. I just want to again say thank you to everyone involved for making this whole experience great.
Reviewed June 2, 2020
My experience was easy, pleasant and quick, both of the employees who guided me through the process are friendly, understanding people. I will refer NDR to all those I know that could use your services. Thank you for your help.
Reviewed June 2, 2020
I am very pleased with the service and attention that was provided today. Bernard and Ana were very helpful and thorough at explaining and answering any questions I had. After today's decision, I feel like this was the correct decision to the road of being debt-free.
Reviewed June 2, 2020
It was a hard decision to reach out for help. But in these times I had to do something. I'm glad I did. From the initial call to the end of the enrollment process all customer service reps were great. I feel much better about my decision to use National Debt Relief. Thank you!
Reviewed June 2, 2020
Working with Travis was great, laid back good person. Knew what he was doing. He was laid back and told me that I could do it. It’s been a rough couple years and I’m so ready to get back on my feet, thanks to you guys.
Reviewed June 2, 2020
Talking with Gary and Tamika was very helpful. They were patient and understanding without judgment. I finally feel confident that I will be debt-free in a shorter time frame than I ever dreamed possible. I tried so many methods to take care of my debt on my own without success. Thank you!
Reviewed June 2, 2020
Very professional, knowledgeable, helpful. They knew the answers to all my questions. I was very nervous to do this and the representatives talked me through the whole process. It was a pleasant experience and I’m happy to be part of the program.
Reviewed June 2, 2020
Very helpful staff and very kind! Felt very welcomed and knew I was in the right hands when I called. They both were able to help me and answer any questions I might have. I would definitely refer to a friend.
Reviewed June 2, 2020
My experience with Jami and Sagid was excellent. The whole process was very professional, with plenty of emails to provide "in writing" copies of what was said. The process was so complete and speedy that it seemed a bit rushed at times (but really it was not) because of all of the information provided in a short time. ---My experience with this Consumer Review Form, however, was different. The form asks for "Order number", which I could not find anywhere on anything. I called the support number and it took 3 customer service reps before the last one guessed that it was maybe TELEPHONE number that was wanted. How about changing the form to say that?
Reviewed June 2, 2020
Both representatives were very professional and courteous. They were able to answer all my questions throughout the entire phone call. I didn't mind the very lengthy phone call as the representatives assisted me with enrolling into the program. Thank you for all your assistance.
Reviewed June 2, 2020
Lee ** is so helpful and understanding. He made this experience less painful and scary. I almost quit the program until Lee explained things and assured me they were here only to help me. Thank you Lee ** from the bottom of my heart!
Reviewed June 2, 2020
The company was very professional. They explained documents cleared. I would recommend other people. Also, the welcome was sent by Gmail and it was easy to respond back. He described the programs and review the guidelines. Also. I have phone number to contact the company if I have any problems.
Reviewed June 2, 2020
It was a very good experience. All my questions were answered professionally and with great knowledge of the program. She answered all my detailed questions and was great in doing so...Very much satisfied, great job!!! I would recommend to others. Thank you.
Reviewed June 2, 2020
The staff at National Debt Relief spent a considerable amount of time helping with my finance options as the best way to control my debt. I am very grateful and look forward doing business with their well trained staff in helping me in my personal financial situation.
Reviewed June 2, 2020
I was given excellent help in figuring out what I could do to consolidate my debt. I had a lot of debt built up from helping someone who I should not have and got taken advantage of. But National Debt Relief helped me lower my total debt and gave me a fair payment plan.
Reviewed June 2, 2020
It was an informative and pleasurable experience dealing with Ron ** during a difficult time in our lives. We came to your organization because of your top rating and are glad that we did.. We would be happy to recommend him to anyone. Thank you all..
Reviewed June 2, 2020
Everything was laid out for me. Representatives were extremely professional. They were straight to the point and no gimmicks. They are truly here to help and it is obvious in the way they run their business. From the initial call to the welcome call, they really make sure you are on board with every detail without missing anything and that you understand what working with them entails.
Reviewed June 2, 2020
Getting starting was ok well the real truth is to see how it works in my favor. All the customer service person where quite experience, and was ready to assist me. I am really looking forward to working with National Debt. Thank very much.
Reviewed June 2, 2020
I recommend this site very much. They are very professional, determined, very fast and very effective. They gave me great help, big reduction, affordable payments. They are explained everything in simple way, no rush. Nice service. Thank You very much.
Reviewed June 2, 2020
I had an awesome experience with National Debt Relief. My agent James ** provided me with all the necessary documents & information needed for the program. James ** was patient and understanding as to what I needed him to do. What was important to me is that he returned all my phone calls. I was impressed with his understanding of the program and how he explained it to me. Thank You James for all your support.
Reviewed June 2, 2020
Yes, my wife, Lolita and I, are well pleased and will recommend National Debt Relief to families and friends who may need their services. Ms Bernie ** and her co-employees are very knowledgeable and professional in assisting to meet and fix my credit cards debts in a timely fashion, rather than paying interests totaling hundreds thousands of dollars for years to come.
Robert & Lolita
Reviewed June 2, 2020
Thank you for the help from the representatives that guided me through the steps of signing up. It was very easy, and didn’t take that long either. Debt consolidation can be worrisome, but this program will help a lot to ease any stress. Thank you.
Reviewed June 2, 2020
Just signing up with National Debt Relief. I am satisfied with everything so far and will update this review after I have successfully finished the program. So far they have explained everything thoroughly and I am pleased with all that has transpired to date.
Reviewed June 2, 2020
Roman and Isis were very helpful through this process. I know I made the right choice to handle my situation. I did a lot of research before contacting them. I know I made the right choice. Now I can breathe a little easier.
Reviewed June 2, 2020
I don't have an order number yet we just signed up today but we were very happy with the way we were treated and helped today, it is a senstive subject and one we are not proud of, but we were never in any way made to feel other than welcomed and understood. We came out of it very confident in your ability to help us resolve our financial situation.
Reviewed June 2, 2020
Thank you for making the process so easy. All the representatives I talked to and worked with me were helpful and knowledgeable. It is a relief to know I will be out of debt in 30 months. I would recommend this program to anyone in need of help with debt.
Reviewed June 2, 2020
Due to unfortunate circumstances I have found myself in serious financial difficulty. I reached out to National Debt Relief for help and could not be more pleased with the assistance and empathy shown for my situation. Although I am just beginning the process, I feel like I have placed my finances in the best possible program.
Reviewed June 2, 2020
Very thorough. Ensuring understanding of program and what is and can be expected. Maybe too many emails- consolidate information a bit; can only imagine older customers having a lot of trouble. Otherwise happy to be on a path towards refilling this damn hole.
Reviewed June 2, 2020
NBC was saying that National Debt was a fantastic company to help consolidate, so I went with that. They verified my debt and I confirmed it. Then, we went on a plan to go about to be successful in getting it paid off. They were always asking for confirmation. We set out a goal and a budget. I've been successful for at least a year and a half now. The enrollment process was easy-peasy. Via email, you can go in and set up your account, you can see what's going on with your money, who it's paid out to, and if you have money accumulating in there. You can always talk to customer service any time.
I couldn't get a handle on my debt. I have quite a few creditors and NDR helped me pay off about three already. I'm supposed to be with the program for two years. They've even gone in and added creditors on there. So, it's going great for me. It’s helping me settle some of the debt and pay it off. I've been sticking with the plan and we set up to be debited out of my account. They were willing to work with me on the day that I get paid, and mine is every other Friday. When I ran into a problem, they were able to switch days so it was in alignment on my pay date every time, so that we could be successful and they could get paid on the day that we set. They were willing to work with me when changes came.
I feel like they are the expert because so far, it’s successful. If I hadn't tried them, I would still be in quite a big debt. Working with NDR made my life a lot less worrisome because I know that I've got three creditors paid under my belt, and it gives me confidence to know that I can pay my bills and be responsible in paying them. Everything is great. If it hadn't been for them, I wouldn't be in the shape that I’m in today. They have definitely improved my life and helped me be a lot more positive. I would highly recommend them. You have to be disciplined and stick with the program and the counseling that they give you. It does work but you gotta be committed.
Reviewed June 1, 2020
Everyone I spoke with were very helpful and knowledgeable. Paul ** started me off and was great!! I was nervous about the process, but each one that helped me put me at ease about this decision. I would definitely recommend this program to friends and family.
Reviewed June 1, 2020
Very knowledgeable and with a lot of guidence and help help me make the right decision, answer all my questions, gave intensive information on how to manage payments, work with me on my monthly amount to what is comfortable for me to pay.
Reviewed June 1, 2020
It has been a great honor and pleasure working with knowledgeable personnel. If in the event someone that I know is ever in need of a Debt Relief Program. Keep up the great work in helping out people that have been struggling with debt.
Reviewed June 1, 2020
I'm am so happy with everything. They were so helpful and happy to help me out to try and fix. Credit and make my payments easy to afford to make my money lapses less of a problem. I'm so happy I made that call. I'm telling all my friends about this and who to call. I can't thank them enough. Thank you and I rate you all a 10.
Reviewed June 1, 2020
My experience with Paul ** and Robert ** was a pleasant one. They explained everything in detail and happily answered any questions I had. Both of them were very professional and knowledgeable. They supplied me with all the information I need to move forward with my debt solution endeavor.
Reviewed June 1, 2020
My experience was informative and straightforward. The representatives took the time out to explain everything thoroughly. They were patient and answered all questions without hesitation. I feel a burden has been lifted off of me. I can start rebuilding my credit and I proud that I took the initial step. I've made the right decision. I will definitely recommend National Debt Relief to my friends.
Reviewed June 1, 2020
I had a positive experience with Rodney and Robert in beginning the program and everything was explained to me in a patient and well-understood manner. I'm sure I won't have any issues going forward and look forward to participating in the program.
Reviewed June 1, 2020
I want to give a shout out to Mark ** for taking his time to listen to me without judgment. Ms. ** at the welcome call was also great listener and they were both knowkedgeable of everything I had to ask.
Reviewed June 1, 2020
Very helpful and informative experience. All my questions and concerns were answered. Both reps I spoke with were great and walked me through the process. I look forward to working with NDR and finally being able to take control of my debt.
Reviewed June 1, 2020
I was incredibly stressed starting this process and felt like a total failure. But Tasha ** made me feel at ease and helped eased my nerves. Thanks Tasha!! And then Evelyn helped me with my welcome call and she was GREAT! :)
Reviewed June 1, 2020
Friendly - thorough - thanks for making hardship less hard. I just started out, so sorry for the brief report! I really didn't know what I was going to do, but my very first call the other day convinced me to try this. Thank you.
Reviewed June 1, 2020
Every person I spoke to was beyond helpful and friendly! The service was so quick, which is so nice having a busy toddler running around. All the help and courtesy made me feel at easy while making the very big financial decision to consolidate my debt. Highly recommend!
Reviewed June 1, 2020
I had the best information provided to me and explained by Andrew with National Debt Relief. He provided excellent customer service and answered any question that I had. Today I spoke with Bianca for the Welcome call and she also provided excellent customer service by making sure that I had provided all correct information. Thanks to both.
Reviewed June 1, 2020
Both Stephen and Brianna were incredibly helpful in setting up my account and explaining everything clearly and concisely. This program and its employees is/are incredible! Thank you for helping me get my finances back on track! I hope to be debt-free very soon.
Reviewed June 1, 2020
Welcome Call. Isis was very professional. I understood all the programs features. Very Happy to begin clearing out my debts. It was easy to apply and I think it will take a lot of stress off me as I go through this process and finally get my creditors satisfied. It has been a long road and it would have taken me 12 years to pay with minimum payment. This is a blessing. Thank you.
Reviewed June 1, 2020
Quick, painless, and easy. They made sure that I understood everything that was going on and what was going to happen. Setting my mind at ease. I am completely confident in your program and team. Thank you for assisting me to be debt free!
Reviewed June 1, 2020
The staff at National Debt Relief was absolutely amazing. They were very professional, kind, courteous and efficient. I couldn't be happier with my initial experience. I first spoke with Antoine and he was very helpful and made sure that I understood everything and then as a welcome call I talked with Breanna and she made sure that everything discussed previously was accurate and gave me additional helpful information.
Reviewed June 1, 2020
Very friendly staff and very easy to talk to. Quick and easy process and peace of mind. Definitely would refer them to friends and family. I have no problem putting my trust in them. They made me feel welcomed. Thank you!
Reviewed June 1, 2020
I want to give my thanks to Ms. Michelle ** for helping me get enrolled to the debt relief program. I did not know what to expect, but she made the experience trustworthy in giving confidence to National Debt Relief. I look forward in getting out of debt and finally be able to be financially responsible. I also want to thank the underwriter in helping me understand the final documents and making the program official.
Reviewed June 1, 2020
My experience with both counselors were excellent and they explained every thing in detail. They were very professional and courteous and had patience with my numerous questions. I also have been on the phone with the success team and they also were very accommodating. National Debt Relief has provided all thorough document and I specifically like the script in case creditors unfortunately contact me.
Reviewed June 1, 2020
Both Steve ** and Grace have done an outstanding job in guiding me through the sign up process and explaining how this program works. I am looking forward to completing this program and feel very assured that this situation will be resolved in the near future. Keep up the excellent work.
Reviewed June 1, 2020
My experience with NDR so far has been fast, accurate, and most of all, friendly. Everything has been smooth and all representatives were kind and courteous. Thank you and keep up the great work! I look forward to working with National Debt Relief to resolve my debt and get me back on track and debt-free!
Reviewed June 1, 2020
I haven't heard from anyone, I have been sending money to you all but haven't seen how it is helping anything. I have 3 creditors that have not reached a settlement and I was told it would take 4 months from when I get started to start seeing some relief.
Thank you for your comments. I’m sorry to hear about your experience. This is definitely not a usual occurrence for us. We will be reaching out shortly in order to make things right. You can also call us directly at 888-660-7427.
Reviewed June 1, 2020
I was researching debt consolidation companies and I found National Debt Relief. And after speaking with a few different companies, I felt they were transparent and easy enough to work with. The lady I spoke with going into all of these was really nice. She gave a lot of great information, really helped us feel like we understood what was going on and what we're going to do and what the process would look like. Using like the portal that they have is hard because a lot of times, I don't have time to be on a call, but I can send an email. Also, I feel some of the representatives that I talked to on email were just, "Oh, well, you're out of luck," or something like that. They don't seem very helpful. But over the phone, everybody has been really nice and helpful, so I try and make time to call but I feel like I had more support online.
They are providing credit card debt consolidation for us. They said it would take me roughly four years. But they have been doing a really good job of tackling as much as they could as quickly as they could. We're at about 50% of our debt being paid off after a year, so that's pretty awesome. I know what I need to pay each month. Sometimes, they ask me to make a larger payment to accommodate different things. I'm not always able to and that's kind of hard. One person was flexible and then another person I spoke to was like, "Well, we can't do this then if you can't help." That's weird. I'm sorry. I'm already paying them. No more money on my end.
I really enjoy that now, instead of them calling to get settlements approved, they would email and let you approve it over email. That's a really great addition to their services, and I thoroughly enjoy that. I am about to go to them and see if they can help me with my student loan. They can help with the private ones that nobody can help with.
Reviewed June 1, 2020
National Debt explained how everything worked. They were very helpful, very understanding and they got me all the information that I asked for and was very thorough about letting me know the information that I needed to get. Working with them has been really good. They contact me more than I do them. It’s as necessary. I don’t get overcommunicated. I don’t get under-communicated. I feel like they communicate perfectly, which is helpful because I don’t like those companies that overcommunicate because that can be frustrating as well. They’re doing a good job. The program completely helped with relieving a ton of stress, and it’s definitely helped my credit. I’m so happy that I decided to do it.
Reviewed May 31, 2020
I had researched several different programs for consolidating debt, the National Debt Relief program was rated #1 in debt relief. I was reluctant at first but as I talked to a debt specialist, Antoine, I became more confident in making my decision. He was excellent in answering all my questions and concerns.
Reviewed May 30, 2020
I just joined National Debt Relief and so far so good. They have been very helpful and they explain everything fairly well. I glad to see that there is a company that is willing to help those in need. I just really hope they are able to do what has been discussed.
Reviewed May 30, 2020
I found NDR to be very easy to access and the two representatives I spoke with were both very friendly, helpful and thorough in going through my program. The experience helped relieve my stress and put a few worries to rest.
Reviewed May 30, 2020
Overall, a very professional, compassionate staff. All of my concerns and questions were addressed with total respect. I would be very inclined to recommend this service for dept relief to anyone in a similar position. While being in this position brings much stress, the staff did a great job clarifying where I stand.
Reviewed May 30, 2020
Well I had a great experience with National Debt Relief. My debt specialist was very patient with me and took time to let me work through, the thought of going through it. I was very "pleased" with the welcome packet.
Reviewed May 30, 2020
It is never easy to admit you have used credit cards to buy things and now you do not have the money to pay the debt! When I got to the point where I needed to contact someone to help me pay my debt, I was both embarrassed and humiliated! NDR was supportive and helpful in explaining all of the options that were available to me. They treated me with respect and helped guide me through the process of getting my debt paid off, finally! I recommend NDR to anyone that needs help with consolidation of debt.
Reviewed May 30, 2020
For the most part, the National Debt Relief is informative. It was explained what would benefit me that's why I joined the program. My first impression was everything would be consolidated, but it doesn't work that way. Everything that was forecasted to me to show as far as what that was, was not all part of the program just yet. As it pays down and lessens the creditors, I got to add on more. So, I'm able to budget whatever I contribute to the program over time. I also think if I can contribute more, then they try to negotiate more payoff. They're very helpful and they reach out as well if anything changes.
So far, so good. It definitely got me on the right path to financial freedom and helped put it in perspective to see there is an end to all of this and a new beginning as long as I stick with. It's just kinda like I'm feeling at the beginning since I started it. So, the dent hasn't made just yet, but it's getting there to make an impact of getting it all down. They have some setbacks during the program and it is going to change the length of time of being in it.
Reviewed May 30, 2020
I was originally looking to combine my whole debt. National Debt Relief was able to combine three of my debts into one payment, which we're slowly still trying to pay off. It's been hard due to the COVID so I can't pay them on the day they are scheduled. And I forgot and called them the other day to say that I can put the payment on the 15th. Now, it's the 11th and they need five days to do everything. I've been in the program for maybe a year. They said it might take roughly two to maybe three years. It's been a while. They're very respectful and I haven't had any negative encounters.
Reviewed May 29, 2020
Great people, very professional and friendly, really looked out for me and listened to my story, I'm glad I was able to reach them specifically. Thank you so much. I will recommend you guys to all my friends and family.
Reviewed May 29, 2020
Both gentlemen that I spoke with today were very helpful through the entire process. They were very professional and detailed, which helped me make my decision. I am excited to have help eliminating my debt and will definitely recommend this program to others.
Reviewed May 29, 2020
Ben and Iman were both very friendly and thorough and went above and beyond to make sure I understood everything. Very easy to work with and made sure to go over all the important aspects of the program and made sure I was comfortable with every aspect of the program.
Reviewed May 29, 2020
Our experience with National Debt Relief and Michael ** was great. Michael was very friendy and explained everything to us perfectly. He was a pleasure to work with and I am so glad we were able to work with him.
Reviewed May 29, 2020
So far has been good, just started, can't really comment. Everyone was helpful and nice. Everything explained nicely. Was easy to follow. Very scary doing by email, and not being able to see the person, but was handled nicely even though it was by computer.
Reviewed May 29, 2020
I am happy because after I pay the debt that I have, this program it help me going debt free soon. Help me not paying the interest pay monthly with this program, the interest make me hard to pay the debt.
Reviewed May 29, 2020
Thank you, Garry **, for being such a wonderful representative for National Debt Relief. You helped me out a lot and gave me hope for my finances. You are very knowledgeable in your field and offer good advice. I am grateful for you part in helping me become debt-free.
Reviewed May 29, 2020
The people did an excellent job helping me. I am new to this process and they did such a good job telling me how it works. I recommend this to anyone struggling with debt. I’m excited to get out of debt faster.
Reviewed May 29, 2020
Great program and support team!!! Can’t wait to start! Both were extremely helpful and answered all of my questions. I appreciate all the support I was given. I can’t wait for my start date to get out of debt. I hope others get the help they need as well!
Reviewed May 29, 2020
So far my experience with NDR has been very positive. Both representatives that I have worked with were very professional, able to answer all of my questions and were able to explain their processes and recommendations very clearly to me. I wanted my sister to listen in to the calls to get her say on the matter and the representative welcomed her questions and participation in the process. I had every intention of trying to get out of the debt on my own, but was glad to find NDR and I'm looking forward to the day when I can be debt free!
Reviewed May 29, 2020
All of the phone calls I have received have been very informative and the people have been professional and pleasant to work with. Danny ** was the only agent that I have an email with that gives me a name but the entire team was great. Thank you.
Reviewed May 29, 2020
Krista was very professional, helpful, patient and pleasant through this uncomfortable process. I really appreciate this opportunity! She made me feel like I am not alone on this journey Of becoming debt free and gave me hope for a better tomorrow.
Reviewed May 29, 2020
Experience was awesome! He was very professional! Will recommend to all in need! Aaron's help made a stressful situation less stressful. He was very knowledgeable and thorough! He is Definitely an asset to your team! Thank You. Hope the rest of process is drama free.
Reviewed May 29, 2020
Daniel was outstanding, I would. Daniel was my agent and was outstanding, Without him, I was so worried about Now day scams, But still worried about my credit rating, but Thank You Daniel and the Callback women with the call, was great, It's is a huge step, but everyone made it so easy, Is it too early to say. Thanks!!
Reviewed May 29, 2020
They were very clear in explaining the process. They walked me through every detail while signing the two forms. They also answered all the question I had and helped me figure out my monthly payments based on my income and expenses.
Reviewed May 29, 2020
I thought that Mr Greg ** and Miss Briana did a Stellar job on my behalf and the whole process took one hour and I'm back on track to better credit again 3rd X. Thank you so much guys and gals. Be Blessed Amen...
Reviewed May 29, 2020
I had quite a bit of debt. Initially, I was gonna handle it by myself, but it was just too overwhelming with all the calls and I couldn't organize it to satisfy all the collection agencies by myself. Initially, I didn't sign up with National Debt Relief because there was a 25% fee the first time I called. It was three years at $253 a month.
The progress was a little bit slower than I would've hoped. But NDR has started settling a few debts. The last time I looked at my portal, it said that my debts had been 60% settled. I'm still open to be sued on the other 40. The heat was off for a little bit, but periodically, something would pop up that would cause me a lot of stress. For instance, I got sued by a creditor that was enrolled in the program which I knew could happen. So, I called and spoke to someone with National Debt Relief. The people that worked for National Debt Relief were friendly, but I was then transferred to someone from a legal team. They weren't really clear. They said that I needed to upload the document into the portal and they would have 23 days to respond. I pay a monthly fee of 1,300-something for the legal aspect of the program and I just hope that I'm gonna get what I pay for.
I looked at what money was coming out of my account that I deposit money into and it looked like a lot of it was coming out for their fees. My creditors are being paid $10 a month and a fee charge will be $187. But they do communicate with me and everybody's courteous. I also knew there was gonna be some give and take to this. Ideally, I would just get a loan and pay all this off and not worry, if I could have it my way. But for what they're doing, it's fine.
Reviewed May 28, 2020
Credit card consolidation. Talked to Orion **. What a great guy helped me. So glad I contacted this company. If in need of any financial help call the nation dept they will sure help an they the greatest yet. Thank you so much. You made my day.
Reviewed May 28, 2020
They have been amazing, through the entire process. They were able to explain everything in a way I was able to easily understand and I was so completely overwhelmed by the mountain of debt I had accrued and so stressed, I had no idea what I was going to do. They have helped relieve a lot of stress and given me new hope.
Reviewed May 28, 2020
This was an easy and smooth process. From beginning to end all parties were helpful. They walked me through everything step by step and answered all questions with ease. I will be recommending this service to others in need, this will definitely be a help.
Reviewed May 28, 2020
Everyone has been great from start to finish. I truly appreciate the patience and taking time to explain everything. Everyone made me feel comfortable and strong about this process. This wasn’t easy to do but I’m thankful for the team and the care they displayed.
Reviewed May 28, 2020
I really appreciate everything this company has already done for me. Want to give a huge thanks to Steven ** for helping me get in the program and get me out of debt in a few years. I am beyond glad I have this company to help me out and be out of debt soon!
Reviewed May 28, 2020
Everyone was very kind and helpful. Also very professional and made me feel good about working with them. I feel confident that they will work with me and my creditors so that I can get my debt settled and paid for.
Reviewed May 28, 2020
I was very pleased with the customer service of Bryton **, Debt Specialist, during the interview process and from Darnetta from your Welcome team. They were extremely thorough in explaining the program to me and as well as being pleasant on the phone.
Reviewed May 28, 2020
Help with my credit cards to get out debt and when I retire I can do more things with my granddaughters.. We can go do the things we want to do. And I won't have any worries. I will have more money so I can live comfort. Thank you so much.
Reviewed May 28, 2020
Tasha was very understanding and sweet. By the end of the call she felt like a friend. The welcome call was also great and she explained everything very well. I would absolutely recommend this process to a family member or friend.
Reviewed May 28, 2020
I was a little nervous starting this process but Antonio had helped me and made me feel like I was taking the right step in reclaiming my credit and moving forward. I am now ready to conquer this debt and get it all cleared and move forward with my life.
Reviewed May 28, 2020
I am not sure what this is for, but here it goes. My welcome kit team member was Evelyn. She was awesome. Evelyn was very informative and answered all of my many questions! Thank you again for your help in this process.
Reviewed May 28, 2020
Customer service is amazing! I am in a tough spot and they really are the best at handling my need for debt relief. They start right away unlike others who wait until you're 3 months or more delinquent! Thank you for your help in my time of need.
Reviewed May 28, 2020
I was hesitant to contact NDR but when I did and was explained what the program was about I was relieved. I wasn’t judged for needing help with my finances. They explained in detail what NDR could assist me with and what my responsibilities are. I would recommend this program to anyone I know having the financial problems I have. I see some light at the end of the tunnel.
Reviewed May 28, 2020
This was our first time trying to do anything like this and the two ladies we talked to did such a wonderful job explaining everything in a way we fully understood. We would definitely recommend this program to everyone who would ask about it. Thank you for this experience.
Reviewed May 28, 2020
So far the process has painless and very streamlined. Everything has well explained. I was given ample opportunity to ask questions. I look forward to becoming debt free in the coming months. Thank you for providing this opportunity.
Reviewed May 28, 2020
I'm extremely satisfied with National Debt. They were really easy to explain and I felt what they were explaining to me was really simple. They deal with your creditors and they help you with a very low fee every month according to what you make. They work with your budget to be able to put this money into an account and be able to work with your creditors to get this removed. So far, it's been amazing. I make sure that the money goes right out of my account. I've noticed the changes through my credit report because I am signed on to see my credit report monthly. Just last week, I saw it go up for 46 points.
NDR's enrollment process was super cool. Their service agent was amazing and very clear on her questions and what to expect. It was a little long. It was about an hour and it turned out to be amazing. I got to speak to two negotiators, and they were super cool. First, they send you like an email and it lays out the whole deal, and then they give you a follow-up call and see if you're happy with it and if you wanna go forward. Then they break it down and let you know what's the last payment for that unpaid bill. So, they're very straightforward and they don't keep you on the phone talking a whole bunch of extra that you don't need to hear.
Setting up a payment plan was simple. They just went with their calculator, what I make and how much I have to pay rent and my household, and they let me know what the amount would be for me monthly and if I was comfortable with that because they didn't wanna put me in more of a stress. And to me, so far, it works great. I'm a single mom of four with a kid that's a senior in college right now. I would love to make sure that I leave something behind for them and I don't wanna be living in an apartment in New York City with so much rent when I could just be living in a house. I want my credit clear. NDR made it very simple where I don't have to worry about it. I know it's getting done.
Updated review: June 2, 2020
All problems have been resolved finally and I am now satisfied with the outcome. Many thanks to Farraih for setting me on the correct path to solving these problems.
Original Review: May 27, 2020
You have caused me, and I'm sure others, a LOT of grief with giving out PERSONAL information when we have been told our information will remain private. And now I can't find out where my email has gone --- down some dark hole.
Thank you for your comments. I’m sorry to hear about your experience. This is definitely not a usual occurrence for us. We will be reaching out shortly in order to make things right. You can also call us directly at 888-660-7427.
Reviewed May 27, 2020
I had two amazing customer service representatives. They are really people who deserve to work in customer service. They know how to make customers feel welcoming. The world need more people like the two people that I had an opportunity to work with me on this evening. I did not want to get off of the phone.
Reviewed May 27, 2020
Excellent customer service. Everything was thoroughly explained to me, and I am so glad I am finally on my way to being financially okay again. Thank you to the staff at National Debt Relief for finally offering some hope and guidance.
Reviewed May 27, 2020
With all of these trying and difficult times brought about with the On-surge of the COVID-19 Crisis; coupled with my household changes to accommodate my Father's recent Cancer Diagnosis- This program could not have chosen a more perfect candidate! I am so Grateful to have connected with a Real Solution to my hardship. I would not hesitate to recommend to a friend and I would give Eleven Stars (but unfortunately there is only room to show you Five Stars). So I give this Program Eleven Stars out of Five Stars! 110% Happy.
Reviewed May 27, 2020
Very helpful and informative. Answered all my questions and extremely nice people. Very thorough and timely in setting up process. I hope it goes as smoothly as it sounds. I’ve been struggling to make ends meet and now I will have a little more free cash for household items.
Reviewed May 27, 2020
Professional, courteous, informative, kind and understanding. Made us both feel at ease with the situation. We would definitely refer National Debt to family and friends without hesitation. When speaking with everyone they seemed like they were friends. Sophia Diane and Daniel very nice individuals.
Reviewed May 27, 2020
Answer all my questions and concern. Very welcoming, knowledgable, active listening, empathy, ensure that I understood and were able to meet my needs. Communicate clear, responsiveness, dependability, attentiveness, effective communication, conflict resolution, active listening, open-mindedness, consistent, demonstrates the customer service skills in any efficiency way.
Reviewed May 27, 2020
We had an excellent experience signing up. There were not any issues at all, and everything was explained to us in detail. We look forward to being able to become debt free with the assistance of this program. Highly recommended.
Reviewed May 27, 2020
Customer service was great. It started with Boris who was very helpful getting me approve right away and kept in contact with me until it is completed. Customer was great too and I got all my questions answered immediately. I am excited and can’t wait to be debt free. Everything was quick and easy.
Reviewed May 27, 2020
Very good Representative of your company explained the service well. Answered questions quickly and precise. I feel very comfortable starting my get out of debt journey. Would recommend to a friend who is in CC Debt. Cannot wait to be out of debt for good.
Reviewed May 27, 2020
My Enrollment Representative, Theodore **, and my Client Success Agent, Amanda **, were both extremely helpful in aiding me as I began my endeavor with NDR. I extremely appreciate all of the help and reassurance and I look forward to the relief I will find once my debt is resolved. Thank you!
Reviewed May 27, 2020
Tashana is the best. She walked me through the process with ease and had a very pleasant personality! She took her time and explain the process in full and returned my calls in a timely manner. I highly recommend her.
Reviewed May 27, 2020
We contacted National Debt Relief (NDR) to help negotiate our debt and help get us to financial freedom. Everyone has been extremely helpful and professional. It has been a pleasure working with NDR so far. Thank you for all the help you have provided us so far. We truly appreciate it.
Reviewed May 27, 2020
Misha did an excellent job of explaining the program to me and she gave me time to think about it before answering. She called back at the time she promised as well. Everyone I have dealt with from this company has been very professional!!
Reviewed May 27, 2020
It was a Great experience Working with everyone on the phone. The operators were very kind, patient and knowledgeable. They made sure I knew exactly what I was signing up for at all times and made me feel very comfortable.
Reviewed May 27, 2020
The people involved were professional and upfront with all matters. The idea of being debt free in four years makes the program ideal for my situation. Excellent Service! Rhoee ** was very professional and filled me in on the overall process. He was honest and straightforward. The idea of a savings account to settle debt is commendable.
Reviewed May 27, 2020
Everyone was very informative and helpful. I admit this is serious anxiety for me who never misses a payment, but it is anxiety that is only getting worse by the year and is worth a better outcome regardless. I pray this outcome will have the best outcome for everyone involved and allow me freedom from debt down the road. The amount of time figured to pay this off -hopefully will go quickly.
Reviewed May 27, 2020
I had good service from the employees I spoke with. They provided comprehensible documentation and explanations and were eager to assist me with any questions that I had. Explanations were provided with regards to what steps were needed to assist me with relieving my debt, as well as providing great understanding of different options and choosing what worked best for my situation.
Reviewed May 27, 2020
I received a letter from a creditor who took over an account on file that has not been resolved. I used the NDR portal to confirm. NDR responded within 5 days cofiring action was taken. On 5/26 I called NDR in response to an offer provide on a different account. I was connected to Samara (spelling) in client services who was wonderful to discuss the offer with. It was determined after a lengthy time due in part to my current financial hardship it would be better to speak with a hardship specialist the handoff was clean and I was connected with Robert ** he too was very helpful by talking thru options. Overall this was a great experience with them both! Congrats to them and their supervisors.
Reviewed May 27, 2020
Very knowledgeable and friendly, easy to work with. Able to explain in detail what to do. Was not hard to understand at all. Welcome call was short and to the point and log in access is very easy to do.
Reviewed May 27, 2020
This was a fast and easy process over the phone with great customer service. I’m so excited to be on top of my debt and you made it easy to do. Thank you so much. I feel no more stress knowing this is finally being taken care of. Thank you so much..!!
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