National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed July 28, 2020
I had a good experience when speaking to the representative who helped enroll me in this program however, I had an GREAT experience with the representative that called me for the "Welcome Call". He clarified any lingering questions I might have had, he was very knowledgeable and detailed with his answers as well as personable. Excellent customer service!
Reviewed July 28, 2020
Jordan and my Welcome Call associate have been amazing and have answered all my questions. Very happy so far with my level of service. Looking for this to continue. I am looking forward to working with the team and getting my debt cleared up. Thank you. Adam.
Reviewed July 28, 2020
I was having it too rough to make my payments because I'm 73-year-old. I'm just getting off social security and retirement. I enrolled with NDR in October and the process was great. Everything went fine and they're really nice people. They are keeping me up to date on where I'm at. They just sent me something last week with the Walmart. Their service has been wonderful. I'm very well-pleased with NDR and I really appreciate them all.
Reviewed July 28, 2020
No problem. Very quick responses and satisfaction overall. Explained everything and then some. The people I conversed with were very nice and informative. I would recommend to anyone. I was approved and on my way in minutes. It was a great experience. Thanks to everyone who made this possible.
Reviewed July 27, 2020
My overall experience was good and I have nothing to complain about. The worker was regally good and well known about her stuff. She was very detail on what I needed to know and what I didn’t need to know at all.
Reviewed July 27, 2020
I originally calling for a loan. But I found even better. I’m overwhelmed with debt and was approved for the Debt Consolidation loan. This is amazing. The enrollment was so easy to complete. I’m sorry I can’t remember the nice man that helped me. One thing for others to know is the initial call takes quite a while but they review and summarize the entire contract, plus answer my questions.
Reviewed July 27, 2020
I was very nervous to call Al Fisher was a delight to work with made me feel very comfortable. Thanks for your compassion Al! Diane in the welcome committee also very informative and pleasant. Thanks. Would highly recommend to others.
Reviewed July 27, 2020
The team at NDR was very professional and explain everything that I needed to know and understand. All my questions were answered and I am very confident they will help me reach my goal. Every step of the process was explained to me to the end. Overall they made me VERY COMFORTABLE and CONFIDENT I made the right decision to go with NDR. Thank you again.
Reviewed July 27, 2020
Good service, explained everything so I could understand. Very pleasant to speak to. Looking forward to working with them to make my life better being out of debt. If all goes well I would recommend them to my family and friends.
Reviewed July 27, 2020
I had never been through anything like this before. It was a new experience and a bit stressful to be honest. The speed that it was executed and the plan that was laid out made it easy to understand. Even though I did not want to go down this road, I feel confident I made the right decision. The negative impact on my credit is the worst part but hopefully all goes well and I will build it back.
Reviewed July 27, 2020
I spoke with Agent Robert and he went through everything in detail to get the understanding in this Program. Thanks Robert. Hope to come out from this financial mess and get my freedom. Thanks again Robert. I was glad to see your Company through my email.
Reviewed July 27, 2020
Everyone was very professional and a pleasure to speak to. So far I've had a pleasant experience. Thank you. I look forward to resolving my debt and working with a great team of members. I'm thankful to have chosen National Debt Relief to aid me in the process.
Reviewed July 27, 2020
Not being educated at all on this subject, I was fortunate to get help, explained fully. I always have lots of questions, and all were answered, I believe I am good hands to finally relieve me of my credit card debt.
Reviewed July 27, 2020
Erik was amazing he was very knowledgeable and helpful. He answered all my questions. He was very thorough and explained all benefits of using National Debt Relief. The process was very smooth and will recommend to friends. I am very satisfied customer.
Reviewed July 27, 2020
Diana ** was very patient, friendly and helpful in the process of assisting us with the process answering all our questions. We were not sure of what we wanted to do but assured us NDR would be the best way for us to get out of debt. Appreciated her being honest and attentive to our needs. Paul ** walked us thru the next processed and was also very patient and friendly.
Reviewed July 27, 2020
Excellent customer service provided by Ron and Ana. As for Ron he explained everything to me very well and made me feel very comfortable. Ana for she was very good explaining all the details and making sure I understood everything.
Reviewed July 27, 2020
Everyone has been so thought and kind very respectable and very transparent to my needs. I will be honored to give those who helped me a huge applause more people if in need really need to call and talk to them, I know for a fact I am going to spread the word thru family and friends. Thank you so much again for everything.
Susan
Reviewed July 27, 2020
Daniel was a really nice guy, He explained everything very well. He helped me so much. I am excited about moving forward and being debt-free. The experience was really great. I am nervous, but we can do this. Thank you.
Reviewed July 27, 2020
Great experience so far...We will see how the ending is but I'm confident that it will be great. At the end I will let you know how everything goes. Thanks for your services and be safe out there with Covid 19.
Reviewed July 27, 2020
It took longer than expected and was a bit draining. Also it was a lot of information. However, everyone was extremely helpful, friendly and not pushy at all. Overall, it was a good experience and I feel good about it.
Reviewed July 27, 2020
Overall my experience was excellent with Eziekal **. He answered all of my questions and was great to work with! The welcome call was difficult to understand as the rep spoke so fast! I suggest they slow it down a little.
Reviewed July 27, 2020
Very professional service. Very pleased. All of my questions were answered and I was able to resolve my financial burden easier. I highly recommend National Debt Relief to anyone who is having financial hardships. Thank you for your friendly courteous service.
Reviewed July 27, 2020
So far I'm very satisfied with all the people I have talked with. Very informative, answered all my questions. Excited to get my debt over with. Hoping all goes well. Would recommend family and friends to Nation Debt Relief. 5 star service.
Reviewed July 27, 2020
Oscar P. and Robert R. made the program very easy to understand, they are very professional and answered all of my questions. I was actually referred to the program by a friend and after looking to other options decided to go with National Debt Relief. I'm looking forward to have my debt solved and have a fresh start.
Reviewed July 27, 2020
Both employees I spoke to were polite and explained the terms in an easy to understand way. They really made this a fast and painless process. Their people skills are an asset to the company. Thank you for helping and caring!
Reviewed July 27, 2020
National Debt Relief really satisfied my need and I would recommend them to anybody. They did an outstanding job so far on helping me with the need, and I'm well pleased with it. Their reps have all been very generous, cooperative and extremely nice. They're very professional people. I've settled all my debts except one which would be the Visa card. It's about ready to close. I'm hoping it's gonna happen pretty quick, but I don't know who to talk to to find out for sure where I'm at on that.
Reviewed July 27, 2020
I had been researching options in terms of how to get out of debt and possible solutions and they were the top rated that I could find on things like Credit Karma and the general reviews that I found. The agents that I spoke with were really friendly, very clear and answered a lot of questions. They shared all the information that I needed and immediately followed everything up with email. Everything was very informative and I found the agents to be helpful.
Every time I've had any question, I've always been able to either get someone on the phone or via email. It's usually whoever's available, depending on what day or time I call. Also, everything else that they've had available and any time there were changes to the program, they've been very communicative, whether it be via email or phone. They provided me with a timeframe based on my personal finances and their general timeline as well. They advised that it was an estimated timeline and amounts, but so far, it has been accurate to what they originally told me. I've had three settled so far.
Reviewed July 26, 2020
Having debt hanging over your head is an awful feeling and Safia with National Debt Relief took the time and heard all of our concerns. She went over several options and helped us choose the right path to being debt free in the least amount of time. Not only will we be saving money, but we will do it in half the time. I can't thank her enough for all that she has done and National Debt Relief for giving us this opportunity.
Reviewed July 26, 2020
I have been more than satisfied with the National Debt Relief personnel that I have communicated with to this point. They have been very helpful, very specific, and very patient with me! The documents I received online are also very instructive and explain things in detail. I'm looking forward to going ahead with this plan and have no doubts about it since talking to the representatives that explained it to me.
Reviewed July 26, 2020
Working with National Debt was a very good experience. Both associates I worked with were very helpful and explained the process well. They made me feel very well about my future finances. They were very knowledgeable and explained everything to me in detail. Everything is looking better for me now. I enjoyed talking to their associates.
Reviewed July 26, 2020
I have credit card debt and when I looked on the internet, National Debt had good reviews on Google. I enrolled and it was simple. My interactions with the rep was quick and positive as well. Now, they've gotten some credit card bills gone for me.
Reviewed July 25, 2020
Darryl ** (DLV) a 5 STAR Employee!! Diane Awesome. Darryl ** helped me make Big decisions to Help me Save $$- DLV made me feel Safe & Comfort, Quotes, Caring for Me. Call DLV 2X. Was Great both times- THANK you. May & July. Diane ** also a 5 Star.
Reviewed July 25, 2020
I would like to thank you for your services. I had lost a lot of sleep this past week not knowing how to get out of an enormous debt from a high interest (89%) loan. I was referred to NDR and the representative, James ** put my mind to ease as he explained the program and was not bothered by my many questions. I received excellent response and was approved for the program. I believe I will finally get some rest knowing I have a plan that will not only save me money, but get me out of debt in a short time. Thank you again for providing services to people like me that made a quick costly decision in a time of hardship.
Reviewed July 25, 2020
We were kinda at a breaking point and looking at bankruptcy. We were really in some bad debts. Life wasn't great after a job I had. I googled bankruptcies and saw National Debt Relief. My credit wasn't good enough for a consolidation loan so I called them and they talked to me. It sounded really weird and I didn't trust it at first but they're backed by the Better Business Bureau.
A couple of months went by and I was still kind of sketched out 'cause no deals were made yet. But once the ball started rolling and they started talking to the creditors and getting everything lowered and settled to the point where we weren't looking at bankruptcy or going to court for some reason, that was that. It's a huge lifesaver. They've kind of helped us out with pretty much anything. It was last week when they called making sure we were okay with COVID. If we weren't, they could have talked about lowering our prices or how much we were putting in because of it.
I haven't had a bad experience with them yet and I have recommended them to some people. It's pretty easy to get in contact with them. There's a whole website where you can go in and set up payments and cancel payments. You can see where the exact status of all your debts are and how much is paid towards each one individually. If anything goes wrong, they call you immediately. They also give you a number to call back. If there are any news like any settlements within reach with one of your creditors, they send you an email as well as call you with the full details on it. I've never had any issues with communications with them. They're always answering their phone pretty quickly. It's not one person though, it's whoever picks it up.
Reviewed July 25, 2020
I dealt with another consolidation organization and a couple of months ago, I found out about National Debt Relief from the television and online. I called, talked to whoever I spoke to then and realized it’s a plan that I could deal with, even if the payments are steep. I left the other organization and decided to go along with NDR. They gave me a timeframe of 24 months and we’re still working towards my debt getting settled. The amount that I had with that other debt program is what they're working on, so it’s a consolidated debt that I am dealing with at this time through them.
I just wish the payment that I'm making on my plan was lower. That would be great. Right now, I'm going through a situation with that COVID-19. Also, I turned 65, and my Social Security check is getting less because I have to pay for Medicare Part B. I have less funds coming to me at this time and I still have to pay the same amount that we agreed to. Apart from that, customer service has been superb. Everybody’s been very responsive.
Reviewed July 24, 2020
Eric ** was so helpful and fantastic. He really made me feel better about our situation. He stayed past working hours. I'm relieved that he was so kind and never made me feel judged. The process was long but he made it bearable.
Reviewed July 24, 2020
I want to thank Debt Relief for the service provided today. It really gives us a peace of mind knowing that we are on our way to becoming debt-free. Everything was explained well and in detail. The program offers great options and the customer service I received from Jeremy and during the welcome call was great.
Hi , thank you for the review. We love when our clients take time to let us know how happy they are! We’re happy you experienced our best-in-class service and results, and we hope to keep on delivering.
Reviewed July 24, 2020
Working with Andrew and getting help with my debt lifted a big weight off my shoulders!! He was kind and compassionate and was very patient with me!! It feels great to be on my way to being debt-free! I will definitely recommend National Debt Relief to friends and family!
Reviewed July 24, 2020
Devin was great, and talked me through the whole process. I feel so much better. Now I know my problems will be handled professionally, by the best people in the business. You were highly recommended in everything I read online about your company. Thank you so much!
Reviewed July 24, 2020
We were terrified to even consider asking for debt relief. But after my wife had kidney, breast, uterine, ovarian and skin cancers, and I had prostate cancer, we slowly found it more difficult to keep up with hospital and medical bills. In addition, my wife hasn’t worked since the COVID19 pandemic. We're not happy that we have to have our debts negotiated. However, after talking with Marvo **, for nearly 4-5 hours in one day, through several phone calls, we felt extremely confident and comfortable with the decision to proceed. Marvo answered every question, even if we asked it a dozen times! He had such a pleasant, calming and positive approach that one by one our fears diminished.
The next day, we received a “Welcome Call” and spoke with Evian. She picked up right where Marvo left off with the same knowledge, expertise, charming, caring and helpful attitude. For the first time in many years, our hardships were acknowledged and recognized by someone! It would be one thing if our debt was due to poor spending habits, luxurious cars, trips and irresponsible spending. Sadly, ours was strictly due to severe and critical medical conditions. Our youngest son, was also paralyzed for six months from a spinal problem. Thank the good Lord, he is walking and working again. Having Marvo and Evian from your company working FOR AND WITH US has alleviated a tremendous amount of angst. Highly recommend this company!,
Reviewed July 24, 2020
Paul was super helpful and made me comfortable talking openly and moving forward. The whole process has been super easy and simple to understand. I appreciate how quickly things got moving and how all the information was upfront and clearly stated.
Thank you so much for your feedback. We pride ourselves on our customer service and providing our clients with the best possible experience.
Reviewed July 24, 2020
Look forward to a brighter future with the help of NDR! Signing up was made easy. Could understand the representatives very well. Look forward to see what the outcome will be. Lifestyle change by me is overdue and I am embracing the change!
Great to hear! We understand that the process can be difficult at times, but goal here at National Debt Relief is to provide a 5-star experience for every client.
Reviewed July 24, 2020
So far so good. Everyone is friendly, helpful, and seem to know exactly what they are doing. As I need to stop paying my creditors for approximately the next 6 months, this should be the tough part. I'm going to edit my contact info to National Debt. We will see how this goes. Thank you for your help.
Reviewed July 24, 2020
I was very nervous to finally make this call, but everyone I have spoken with has been excellent! Thank you for your help in what seemed an overwhelming situation. Look forward to working with you. I had done my research going in and knew that NDR had A+ BBB rating, was familiar with the credit counseling process. My intake representative answered all my questions and handled this very promptly.
Reviewed July 24, 2020
Associate was very clear and concise and was very kind. She answered all of my questions. She very knowledgeable about what the plan entails. Thank you for setting this up for me and I'm excited to pay things down and get back on the right track.
Reviewed July 24, 2020
They were very informative and answered all my questions. They took the time to make sure that I understood everything. When I asked a question they took the time to stop and explain to where I understood. I would definitely recommend this to my friends.
Reviewed July 24, 2020
Excellent customer service. Micah ** is very knowledgeable, very polite and has a lot of patience explaining and answering my questions. Other department is very helpful too. The company has an excellent rating. I would highly recommend National Debt Relief.
Reviewed July 24, 2020
Thank you for providing this service staffed with such respectful, kind, and genuine individuals. Your team helps make a challenging and emotionally difficult time seem somehow manageable. I am happy to be able to complete this process with the aid of your team.
Reviewed July 24, 2020
I am a returning client & accepted without no delay. Everyone treated me in a professional manners, dignity with respects. I highly recommend to everyone their business to improve their credit score as a passport in today's market economy. Thank you so much. Bravo Zulu to Josh V.
Reviewed July 24, 2020
National Debt Relief had some good reviews. I made a phone call and it worked out. And then, their customer service has been very helpful the entire time I've been with them.
Reviewed July 24, 2020
I googled a bunch of people and I liked the reviews of National Debt Relief. Their rep, Danielle, was really nice. When I talked to them, everyone was very kind and understanding. If I had questions, they were always very easy to answer and they were good. I like that they didn't make me feel bad for having gotten to where I was at. They were just excited to help me. They made me feel good about at least making steps forward. They've been very efficient. I’ve had lots already taken care of. I've nothing bad for them at all. They've been super helpful to me.
Reviewed July 23, 2020
Johnathon ** took care of my husband's and my account. Though we have just started this journey to being debt-free we already feel a sense of ease knowing we don't have high APR rates and monthly fees, and blah blah blah that makes our monthly payments stressful and almost pointless to make (Make a $200 payment on a credit card to have $196 put back on from interest rates and charges). SO STRESSFUL! We are ECSTATIC to get this ball rolling and Johnathon did a great job explaining every detail for us and made me feel comfortable to put my debt into his hands and the rest of the NDR team.
Reviewed July 23, 2020
Greg ** was so thorough and clear when describing the the program as well as Tamerna who went over the Welcome package and answered all of my questions which and made me feel more comfortable when describing the fluctuations of my credit score over the next year.
Reviewed July 23, 2020
Anwar was super professional and diligent with his follow up. He was thorough in his approach and presentation. I was a bit reluctant at first but Anwar was very good at explaining the program in detail and as a result put any reluctancy I had to rest.
Reviewed July 23, 2020
I had a great experience with National Debt Relief. For a long time I was worried about the high interest payment on my credit cards. I heard very good reviews from friends and decided to give them a call. Jeremy **. He was very helpful and he set my mind at ease quickly into the conversation. He told me how NDR could help. I am very satisfied with this experience. It has put my financial affairs in place. Thank you for your expert assistance. JUDY
Reviewed July 23, 2020
Kyron was most helpful from the beginning. He took his time explaining the program to me. He answered all of my questions with patience and perfectly. I understand everything about the program and how it could help me. I also like the fact that Kyron was not pushy. Big plus to me and my husband! You should be very happy and proud to have him on your team. He was prompt, courteous and very respectful. A huge thank you to him and your company!
Reviewed July 23, 2020
Read reviews online and decided to go ahead and try National Debt Relief. Got the call the very next day from Diane and she was phenomena!!!! She took the time to make sure I understood everything and asked if I had any questions. Did not feel rushed whatsoever. I would definitely recommend you guys!
•Thank you! The team here at National Debt Relief is thrilled to hear such great feedback, and we’re proud to be your partners on the road to a brighter financial future.
Reviewed July 23, 2020
I had a very good experience during the enrollment process. Both reps that spoke with me were very nice and helped with all the questions that I had. They were informative and straightforward. Fingers crossed the process continues to be this way.
Reviewed July 23, 2020
My experience. I want to thank everyone who has helped me. I’ve been going through such a bad hard time with all this and everyone’s been so kind and gave me so much good information and I thank y’all all from the bottom of my heart!!
Reviewed July 23, 2020
I appreciate the help I received today. Thank you so much for taking a load off my shoulders. This will be such a relief and will help me buy a new home. The process was easy and Jamel was very helpful.
Reviewed July 23, 2020
I have just completed the paperwork and all of my information has been uploaded. Everyone has been so nice and professional. I feel like I am in good hands. So far I am very impressed with the NDR service. I think they are the best at what they do but to be honest I am a little fearful of the creditors and what they may do once they have seen that I have "baled" for the option of NDR. I have confidence they will take care of me. -John
Great to hear! We understand that the process can be difficult at times, but goal here at National Debt Relief is to provide a 5-star experience for every client.
Reviewed July 23, 2020
Very thorough, knowledgeable, and professional staff! I feel very secure in the fact that my finances can be taken care of, fairly and thoughtfully in this program. A million thanks from the initial enrollment to the welcome call, great experience!
Hi , thank you for the review. We love when our clients take time to let us know how happy they are! We’re happy you experienced our best-in-class service and results, and we hope to keep on delivering.
Reviewed July 23, 2020
I have nothing but good things to say about National Debt Relief. Everyone was very informative and knowledgeable. Very professional. Everything was done quickly yet covered all questions that I had. I would definitely recommend National Debt Relief to help those in need of getting control of your debt.
Reviewed July 23, 2020
I want to let you know your service is outstanding. I had to eliminate 2 debts that I accumulated over a period of time. I plan on working with NDR to reduce my debt. I also want to thank Salifa for helping me with the preliminary.
Thank you for the feedback – we’re glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427
Original Review: July 23, 2020
For the most part I was happy with consolidation specialist. The only real problem I had, was the call quality. A lot of times it sounded like Anwar was speaking underwater and it was mostly during important moments like verifying information about program and what I was agreeing to. Numerous times I had to ask him to repeat something. Thankfully I’m provided with a copy of the agreement.
It sounds like your experience was less than ideal. We always strive for excellent client experiences – is there any way we can make this right? We’ll will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed July 23, 2020
I don’t know what I would have done without Greg and his team at National Debt Relief. I was so in debt with credit cards I didn’t see any end in sight. Greg just happen to call me one day and told me what they could do for me with my finances. It was like a big burden had been lifted off my shoulders. I had been praying for something to happen to help me out and I don’t know how Greg got my name but he was an answered prayer. I just want to say Thank You so much for all your help!!
Thank you! The team here at National Debt Relief is thrilled to hear such good feedback, and we are proud to be your partners on the road to a stronger financial future.
Reviewed July 23, 2020
National Debt Relief is willing to work with your budget, help you climb out of debt and bring your credit score back up. We're three-quarters of the way through our credit cards and about halfway through on the actual amount of debt. Their program is very manageable for us financially, and it's helping us grab our credit score back up. They took the total amount of debt and they worked out a monthly plan for us. But during the COVID crisis, they've been very flexible on the amount due to our income, whether or not we have sufficient income coming in. They're doing a very good job. Everybody's courteous and they are well-informed and prompt in getting back to us.
Reviewed July 23, 2020
Working with National Debt Relief has decreased my monthly payment and I like the convenience of everything together. Everyone has also been very helpful and professional. I appreciate their service.
Reviewed July 22, 2020
I've had great service. Thank you to Eva for setting me up. She worked hard and got me taken care of. I'm looking forward to being debt free! This was an easy process and I had support the whole time. Thank you again and again.
Reviewed July 22, 2020
Randy and my welcome representative Shebvon were so very polite and helpful. I am nervous to complete this, but I feel better about my decision. I have had good credit my entire life, but Covid has done a number on us and the struggle is very real. Thank you.
Reviewed July 22, 2020
Wonderful experience. Fast and easy, very helpful. Gave a lot of my stress off of me. I felt like I was drowning in debt, and now I feel so much better. I am thankful and hopeful that soon I will officially be debt free.
Reviewed July 22, 2020
My experience with enrolling has been very pleasant with Marvo. He is very knowledgeable, caring and straightforward. He made this process very smooth and I am grateful. The welcome call was also very cordial and effortless. I truly hope that this plan works to get me to debt freedom.
Reviewed July 22, 2020
Very pleasant. The initial agent, Mr ** was very understanding, worked with me, explaining every detail 2 or 3 times if needed. I would recommend National Debt Asoc (nba) to anyone that got into a bind with their credit cards. I would give nba a 10 out 10.
Reviewed July 22, 2020
She was very helpful and efficient. Went over everything again that the initial caller had. Quick and very friendly. Thanks for easing me into the transition to debt freedom. Any questions I had were answered well and easy to understand.
Reviewed July 22, 2020
I am very grateful to Mr. Allen **. Thank you for having a good specialist who speaks russian. Many thanks to Mr. Allen ** for the excellent explanation of all the rules and requirements, which helped me answer and sign the documents. I am very happy to cooperate with your company. I really hope that my expectations will be met.
Reviewed July 22, 2020
Eugene ** was a great help. I know this is the answer to get me out of credit card debt. The interest eats up my monthly payments on my cards. Thank you, Eugene, for giving me peace of mind. I was hesitant to go this route but I'm glad I did.
Reviewed July 22, 2020
I started off very scared and nervous but they walked me through everything and made me feel confident I'm doing the right thing at the right time. Thanks to them, I feel good about restarting my life. I would highly recommend to anyone.
Reviewed July 22, 2020
Everyone I have worked with so far has been helpful and able to explain the process and everything very thoroughly. I have started the process now because of how great and easy it was to start. I am hoping that it stays this way during the entire process.
Great to hear! We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5 star experience for every client.
Reviewed July 22, 2020
Great experience, helpful, thoughtful, and caring people that walk you through the process of National Debt Relief. Thank you so much! I’m ready to become debt free! Excited to be on the right path for better financial health! Thank you.
Reviewed July 22, 2020
The whole process was made easier, and put my mind at ease. All my questions were answered and explained in detail with patience and professionalism. The first step to enroll in the program was a difficult decision, but glad we did it.
Reviewed July 22, 2020
The representative was very polite and respectful to my situation and was very knowledgeable with what he had to offer. He was able to answer all my questions and concerns. I feel confident that everything will be ok in the next 23 months.
Reviewed July 22, 2020
I really appreciate the two girls who helped me. They were very professional and knew how to explain thing to me in my own language. Even though I speak English it is always good to deal the financial things with the native language.
Hey Tatiana, thank you for the review, National Debt Relief appreciates when our clients take time to leave a note about us! We are glad you experienced our (world-class experience or results) and hope to continue the positive trend.
Reviewed July 22, 2020
Very thorough and easily understandable explanations, excellent customer service. Lovely lady by Tangela helped me with setting up consolidation, and a friendly Nicole made sure all my information was accurate. Followup calls were quick and timely, and both individuals were very patient in going through documents.
Reviewed July 22, 2020
My daughter is my only child and she was getting married. I had great credit. I allowed her to put a bunch of stuff on my credit cards. She lost her job shortly after that and it took her more than nine months before she even found a part-time job. So many credit just sunk then so we went through NDR to try to get my credit back so I can buy a car soon.
I have been a year into it, but several of the payments had been pushed back now because of COVID. NDR was good about it. The only problem I have with them is that they would tell me to send something, then we would send it but then they would say they never received it. We did this six times. I wish that they could find the things we send them not only in the email but in the mail. Maybe I'm talking to different people all the time, and we're not getting things across, or it must be a big company. My daughter noticed it too, because I have allowed her to be able to call and talk to them about it. She had to, for COVID and stuff, and they put her name on there. They kept saying they needed a letter for her to talk. I okayed it. It has been a little better. And then last week, they called back and said, “No, it has to be signed by you instead, not her.” But other than that, they're doing a good job.
It took everything we had and came up with the best plan they could find for me. They told me how much it would be and we agreed to it, and they just did it. It has made my life a lot better. It stopped all the calls. I was really worried about having poor credit then. I just couldn't wait to get it all paid for and get some kind of credit built back up. I was so happy when I got it all built back up, but now this happened. But I know we can build it up again.
Reviewed July 21, 2020
My experience was good other than multiple call while I was trying to work. The communication was thorough and she took her time to answer my questions as they came up. Adam was helpful and took the time to walk me through the process and I appreciate that.
Great to hear! We understand that the process can be difficult at times, but goal here at National Debt Relief is to provide a 5-star experience for every client.
Reviewed July 21, 2020
The call was rather long, but very detailed with everything from what was on your credit report to the program options and steps to go through with said program used. Saved us A LOT of money in the long and short term.
Hi , thank you for the review. We love when our clients take time to let us know how happy they are! We’re happy you experienced our best-in-class service and results, and we hope to keep on delivering.
Reviewed July 21, 2020
I called National Debt Relief for help to consolidate my bills and lower my monthly expenses. I found them, Danny and Anna, and David to be patient, knowledgeable, and informative. They were both very kind and encouraging and never tried to made me feel like I was holding them back by going too slow!
Reviewed July 21, 2020
Professional and good customer service... This service will benefit those that are trying to download debt in a 2 to 4 years time and don’t want to personally hassle with creditors due to unforeseen circumstances. In my case it was poor health and job loss.
Reviewed July 21, 2020
I created an account with National Debt Relief to consolidate my debt. Atif did an excellent job of walking me through the process. He was articulate and knowledgeable. He paused for me to ask questions and made sure that I was comfortable at all times.
Reviewed July 21, 2020
Excellent. Josh and Anna help me to understand the program and give all the info and help me to set this program to payoff all my credit card and I am very happy for their help me and Anna send me all the info for my payment schedule dates and customer care phone numbers and email address to communicate with them if I have any question or if I get any documents related to all my credit cards to do further correspondence to relevant department.
Reviewed July 21, 2020
I’m really appreciated for your help. I will like to thank you so much, for helping me out with my debt. With this program it will help me a lot with my monthly billing. I’m looking forward to it, hopefully, everything are going well. Thank you for taking your time go through everything with me. Great customer service. A ++
Reviewed July 21, 2020
I was able to obtain all information and apply within a short period of time and customer service was great as well as courteous. I would definitely recommend. I am looking forward for a debt-free lifestyle and comfortable payments.
Reviewed July 21, 2020
My account was set up in a professional manner. The customer service representatives were knowledgeable and answered all my questions. The process was easy to complete. They ensured that I understood all parts of the contract. I would highly recommend.
•Thank you! The team here at National Debt Relief is thrilled to hear such great feedback, and we’re proud to be your partners on the road to a brighter financial future
Reviewed July 21, 2020
Thank you very much for your support and understanding! I very thankful to this organization for their help during this time of my life. Life is very difficult sometimes, and getting The National Debt Relief helping me means everything for me.
Reviewed July 21, 2020
Excellent service and walkthrough of benefits and services. Representatives were patient and courteous when dealing with questions I needed answered. I was deeply satisfied with every response and will recommend these services to anyone who needs help with debt relief.
Thank you so much for such a great review! We work really hard to offer the best possible experience for every client. We made sure that (Agent name) got the recognition (he/she) deserved. Everyone here at National debt relief are really happy to see your review.
Reviewed July 21, 2020
I am so happy to have found your company! This is going to help my family out so much, especially during these trying times. Everyone has been so helpful and nice that we have spoken with. Thank you for giving my family our financial future back!
Reviewed July 21, 2020
You made it so easy for me, just one call and I got all the help I could ask for. I will tell everyone I know this is way better than bankruptcy. Just like they said. It was very very helpful to me. Thanks again.
Reviewed July 21, 2020
It was a good experiance signing up for the program. Everything is very clear and everyone is very helpful and quick to answer questions throughout the process. Looking forward to working with National Debt Relief on my way to financial freedom.
Reviewed July 21, 2020
My wife and I were clients of National Debt Relief for over a year from 2018 to 2019. We were sued 3 times while in the program and at least 1/3 of all monies from my bank account that were paid to NDR to resolve debts were collected as fees paid to NDR. It adds up to 25% to 33% or more. Several accounts were actually settled for more than what was owed after their fees were calculated. You are much better off trying a debt counselor or trying to negotiate the debt on your own. These guys just cost way too much for the services that they offer. “Rose colored glasses” is what they offer, but reality is what you’ll get. This was my experience at least. Good luck!
Reviewed July 21, 2020
I'm excited to start getting out of debt. Those that I have spoken with were all awesome. They explained everything to me. If I have any questions or problems I can call anytime I need to. Thanks, ladies and gentlemen for your assistance. The road to recovery.
Reviewed July 21, 2020
Everyone has been nice and respectful helpful. I am hoping this will help me get out of debt. I am hoping that my credit card don't try to take me to court or Garnish my check because I can't afford that.
Reviewed July 21, 2020
Lady spoke too fast. It was a little hard to keep up. Other than that it went well. Thank you for your diligence and help in helping me to understand my options in this matter. I have complete confidence that it will help.
Reviewed July 21, 2020
My experience was awesome. Everything was explained well and all my answers were properly answered. I felt very comfortable and understanding of the whole process and I feel like I can breathe again because I’m getting the help I desperately need.
Reviewed July 21, 2020
The program looks excellent, and the new financial plan I have as a result of contacting you is going to be actually doable, as opposed to the swamp I was drowning in before! Robert ** helped me through the application process, and he has such a calming reassuring way about him. He helped me get from panicked despair to relieved hope. Thank you, him specifically, and all of you working on my behalf!
Reviewed July 21, 2020
My experience with National Debt Relief has been good. However, I'm having some challenges with online stuff. There's a pop up that keeps coming up. When I go online, it says that there's important information that's missing. When I tried talking to them, they said I needed to sign something and send it back but I'm stuck at home. I don't have a printer so I couldn't. I asked them if I could just sign it through a DocuSign online, but apparently, I couldn't so it's just pending. Now that I'm working with them, I feel good. It's nice to see my credit score go up. Slowly, but it's going up.
Reviewed July 20, 2020
Best experience ever, Sabrina ** was the best overall person to speak with. I don't know what we would do without speaking to her or contacting National Debt Relief. I would recommend National Debt Relief program to anyone in need.
Reviewed July 20, 2020
Both of the representatives I worked with during my application and welcome to NDR were both friendly and exceeded all of my customer service expectations in a modern-day world. I would highly recommend the company so far! I only ever felt supported and heard.
Reviewed July 20, 2020
My experience was great. They took the time to go over everything with me. Everyone made sure I understood fully so that we could be on the same page. I am happy with the program and I feel like it’s a fresh start.
Reviewed July 20, 2020
Tatiana was an expert and very patient with the process. She was very helpful explaining the program. She is an asset to your company! I researched your company, decided to give you a try, I’m glad I did. The program will meet my objectives well.
Reviewed July 20, 2020
Really quick, accurate and helpful support. The solution of my problems was in one easy phone call. So far so good. I am looking different after this phone call. It protects all my family with one single payment, and saving money making sure the debt will taken care of. Thank you.
Reviewed July 20, 2020
Hello. Today I took my first steps toward debt relief. I talked with Shawn ** at great length about taking this step. He was able to relieve my doubts about this process and I proceeded with the application. I was approved and Shawn called me with the good news. Again, he was able to talk with me about the entire process and I felt that he was truly trying to help me. Later, I spoke with Amanda ** from the Welcome Center, and she too was helpful to me. I had questions and they answered them in a way that I could understand. My only negative comment is that I feel the reading of some of the information was too fast for me to comprehend everything right at that moment. They were very understanding and took their time to help me better understand everything. I am very appreciative of their help. I am looking forward to the day I am debt-free without having to claim bankruptcy. I thank your Company for allowing me to be part of this process.
Reviewed July 20, 2020
Both agents that I spoke with were very clear and knowledgeable about the program and I feel confident that I am in good hands with National Debt Relief. I understand the program and I am looking forward to working with you all to get debt-free. Thank you for your time and consideration in this matter.
Reviewed July 20, 2020
I had a good experience. The person I spoke with he was very detailed on explaining everything to me and also very patient. If I didn't understand anything he would go over it once again. Thank you for all your help.
Hi , thank you for the review. We love when our clients take time to let us know how happy they are! We’re happy you experienced our best-in-class service and results, and we hope to keep on delivering.
Reviewed July 20, 2020
Eric and Deborah were both so helpful and my husband and I are so excited to get rid of all this debt. Both representatives were very helpful and professional. At this point, I would recommend this program to anyone who needed it.
Reviewed July 20, 2020
Mark and Josh were super knowledgeable and talked me through all of my concerns. They walked me through each process and were direct and kind. I was very nervous about my credit score and what this will do for my future but Mark laid out all the options to help me make an informed decision.
Reviewed July 20, 2020
Both representatives I spoke with were extremely nice, patient, friendly, and helpful in creating and overall making my experience a great one! Allen really explained things to me in great detail to help me understand. The whole process was fast and with the help of Allen, really was easy!
Reviewed July 20, 2020
Very nice. They explained everything. Each step. It a hard road to go down, I'm happy I have someone to help through this rough time... I'm excited to be resolving my debt... To get ahead to start over and fix my credit.
Reviewed July 20, 2020
This company is AMAZING!!! Dwayne ** walked me thru the whole sign up and was excellent in presenting it to me in a clear and understandable way, answering all my questions completely!! Also, Evelyn did the follow up, and was equally thorough clear and understandable in her presentation!! I am so blessed to have found NDR when I did as I was giving up on ever finding someone who could help me get out of debt, even with a not so great income!!!
At 58 years old, I cannot express the weight that has been lifted from my shoulders, knowing this is not only possible, but, starting July 31 2020, will begin to happen. I was so NERVOUS when my call began, but both Dwayne, and Evelyn each put me at ease quickly, and even interjected a little humor in our conversation, increasing my relaxation and realization that these people are for real, and sooo good at their jobs, and truly wanting to help us people who are searching for it!!! I cannot say THANK YOU ENOUGH!!!
Reviewed July 20, 2020
I worked with two enrollment representatives - Matthew and Daniel who did a fantastic job making the process easy for me. Most importantly they really made me feel at ease even during a difficult time. I am excited to take back control of my finances. Thank you National Debt Relief!
Reviewed July 20, 2020
This has been a wonderful experience. Both gentlemen that I spoke with were very thorough and professional. This made my decision to go through with this so much easier.. I look forward to dealing with this company in the future and will recommend it to anyone needing this service. Thank You, in advance, for all your help in getting me debt free so that I may enjoy retiring once and for all!
Reviewed July 20, 2020
National Debt Relief, Taj **, and the follow-up Person (forgotten her name) were all very helpful. Attention to detail, kind, patient, professional, and exceeded my expectations with customer service and peace of mind! I would definitely recommend to a friend. Thanks, Lisa
Reviewed July 20, 2020
They were great. They got to work on my stuff right away. It was easy and fast. Thanks for your help. This Covid-19 is making things hard on everyone and you guys really made things easier. Thank You. I got in over my head with all these credit cards and because of the Covid-19 fell behind and I tried to work with the credit companies on my own but they didn't want to work with me so once again Thank You for all your help on this matter.
Reviewed July 20, 2020
Due to covid19, I am struggling with my finances. I decided after researching many other debt companies to call NDR. I was treated with kindness, respect and patience because I am not computer savvy. This is the beginning of my program. I hope that it remains as positive as my enrollment. TY to Tatianna and Shayna.
Reviewed July 20, 2020
There is No wait time when you call and they walk you through every step comfortably. They answer any question you have and will help you with anything you need. They are very professional and have a lot of patience.
Reviewed July 20, 2020
I enrolled with National Debt Relief last year. So far, so good. Right off the bat, they already found somebody to help me take some of my debt. But the one thing that I'm not comprehending is, they looked over all my debt and they said that I had to pay back 9,000 something dollars for a military bonus because I didn't finish my time in. They said they couldn't help me pay off. Four months later, I automatically started getting money taken out of my account for that $9,000 and but I didn't sign any contract. I haven't heard anything back from them. They're just taking money on my account and the only ones I gave that information to was them. I don't know what they do with my debt, but I know for a fact they’re the only ones I gave that information to because I thought they could help me, yet another company is taking money directly out of my account. I'm trying to figure that out.
Every time I call NDR, I get a voice mail or sent off. I'm trying to figure out who's taking the money because it's not the same amount that NDR is taking out for my debt. It's not $142. It's literally $92 here, $85 here, and then sometimes $3. I was like, "What's going on?" because I'm not getting any notification that this debt is being cleared, yet my money is getting taken. That right there, from what I can see, is theft. I have no contract with that person who's taking money for that contract, which I never signed to nor agreed to. Unfortunately, my bank is USAA, and I'm nowhere near one. I have to figure out how I'm going to attack this because my fiancée and I are talking about it. She said it doesn't seem right. It's randomly taken money on my account. Other than that, I like working with NDR. They've been helping me out pretty well.
Reviewed July 19, 2020
My experience with National Debt Relief has been great so far. Looking forward to being debt free! Customer service has been great and they are quick to help with anything you need. They explain everything very well and in depth.
Reviewed July 19, 2020
I’ve been enrolled with National Debt Relief for a year and they could improve on the way they pay everything. I thought they were gonna pay one and then another one, and then another one. The way they are doing it is giving payments to this one, to this one and to this one. It takes longer. I thought I would pay the debts and then the money is there but it's not like that and I found that out later. I was so frustrated about all my debts that I didn't ask questions but everybody that I've been talking to has been very nice and polite. I have no complaints about them.
Reviewed July 19, 2020
I like how they expedited everything. The last person that I talked to was a treat to work with. She seemed to understand the issues I was having. We had some issues with somebody not disclosing everything about what's coming out monthly. I wanted to go ahead and put enough money in the account to come to the table with my last debt and get it expedited and done quicker. But the person failed to mention two or three other items coming out at the same time, which should be disclosed. I called them a week or two later to ask if they came up with a settlement and they said I didn't have enough money in my account. But other than that, it's been a great experience.
Reviewed July 18, 2020
Great program to paid the best and improve the credit, and start better situation. Also give a important save with interest. Good quality solution for paid off the debt. Thanks and make me better life tomorrow and clean the debt in short time.
Reviewed July 18, 2020
Great experience, very easy to work with and very patient and understanding. Explained everything to me and answered all my questions. Would be glad to recommend “Danny” to anyone I know. The welcome call lady was very considerate and professional.
Reviewed July 18, 2020
Completely satisfied with my experience! The agent assigned to my case was very patient and understanding with me, and you can tell the agent cares about his customers! They’ve given me a peace of mind I didn’t see possible in the foreseeable future. Thank you.
Reviewed July 18, 2020
They will help you to go back to do what you used to do in the old day and help other to help other and themself. When things are not going the way you want keep going ask for help. Never give up. Help in the way and keep it going. It will work.
Reviewed July 18, 2020
I was in trouble financially, and I heard National Debt Relief was reputable. Their customer service is not as strong as I'd like it to be though. Sometimes, I call and they're wavering a little in their communication. I have to ask two or three times. They need to write things down and email it to you such as how many bills you have paid and how much debt they've relieved. Everything is just verbal. They got to make money and I got to spend money. It's that simple. I would have things more orderly, so that when I go back to them and then they tell me I owe one other person, I can say that I thought they said we paid this guy. It's that kind of inconsistency I don't like. I'd love a list emailed to me of who I owe and I don't owe because right now, I have something in my mind, but it's not concrete. Besides that, everything's been good.
Thank you for the feedback – we’re glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427
Reviewed July 18, 2020
National Debt Relief was the first one I called and they were very pleasant. They made it super easy to get everything organized and help me qualify and it was great. The reps have always been nice and I haven't had any issues at all. They answered all my questions, and they never acted like I was stupid. They looked at everything I had and then they gave me an amount which was fine from the beginning so I never had an issue with it. It was always less than what I was already paying. NDR has taken a burden off my shoulders. I'm still paying and I'm making headway, and everything's better because of that. My debt is way down, which was the whole point.
Reviewed July 17, 2020
I had excellent experience with NDR. They went over everything understandably well step by step and if I had any questions for them they responded back to me so that I could understand what I was asking. I would refer anyone that is in debt and need some relief as I did to NDR. I greatly appreciate all that they are helping me with. Thank You so much. SAB.
Reviewed July 17, 2020
All of my interactions thus far have made me feel fully confident and comfortable with NDR. I was concerned that I would feel pressured, but instead, I feel that all of my questions and concerns have been addressed and I was encouraged to make an informed decision.
Reviewed July 17, 2020
Sara was very sweet, helpful, knowledgeable and patient. She answered every question I had with utmost professionalism. She was very thorough and informative. Sara went above and beyond for me and I greatly appreciate all that she did! She lifted a HUGE load off my mind! Thank you, Elizabeth
Reviewed July 17, 2020
Mark ** was super helpful and really gave me a lot to think about as far as my debt and how not to fall into this issue a third time. He is awesome and he had great customer service and helped me see that this is the right route for me to go. The lady that helped me with my call to officially start the program was very helpful and and professional as well. I have had a great experience talking to these two individuals that seem to really want to help me get out of this black hole of debt I keep falling into.
Reviewed July 17, 2020
Stephen was great with the application process to confirming the unsecured debt to enroll. He was great with creating my monthly budget and also walked me through the agreement line by line. Natalie ** was super kind and professional in welcoming me into the program. She made me feel comfortable throughout the call. It was a pleasure speaking with her. They both answered all of my questions in a kind and patient manner and made sure that all of my needs were met.
Reviewed July 17, 2020
Everything Mark and Natalie done for me was perfect, made me feel at ease. I couldn’t have asked for a better team to help represent and consider me family. I am truly blessed. Thank you for everything text you explain to me.
Reviewed July 17, 2020
So far, my problems seems to be solved! Everything easy to set up! The staff are useful and sound like they really know what they are doing and willing to help! I recommend this to relief your debts, as I did mine.
Reviewed July 17, 2020
Parker ** is excellent. He was very clear in his explanations and put me at ease with the process. The welcome call was very calm with no hint of judgement on taking this action. The entire experience has been very reassuring that I can get through this and re-establish my credit and my life.
Reviewed July 17, 2020
The help that I received from the guys was great. I was able to understand all of what they told me. They walked me through every step of the way and made me feel very comfortable. I will recommend your service to anyone need this type of help. Thank you so much for all your help.
Reviewed July 17, 2020
Very helpful and thorough. Transparent, answered all questions I had. Definitely a great experience of the walkthrough on how I can be debt-free in a short matter of time. I feel this was the best decision I could make especially during this tough time of 2020.
Reviewed July 17, 2020
Very happy with Darryl **. She was very helpful in every way with my application. She also was very happy for me, also I’m very happy myself for calling National Debt Relief. They help me to get my feet back on the ground. Thank you for all your help.
Reviewed July 17, 2020
My experience was absolutely amazing! I would highly recommend to anyone. The feeling of relief that National Debt Relief gave me was overwhelming. Knowing all my payments are all together and some of my debt was forgiven is a wonderful feeling.
Reviewed July 17, 2020
Everyone was very helpful and explained everything very well. My questions were all answered completely. Signing up was very easy and explained step by step and paragraph by paragraph. The welcome call went very well and explained what I had to do very well.
Reviewed July 17, 2020
I’m very happy to get started working with you guys. I feel so relieved to finally see a way out of the hole that I’ve been trapped in for years. I am eternally grateful for the assistance that you guys are providing.
Reviewed July 17, 2020
I worked with Owen **. Owen is professional, patient, knowledgeable and helpful. There can be a lot of shame surrounding debt, but Owen did not make me feel stupid or less than. He helped create a clear plan to repair my financial future. He is awesome and I will be recommending him specifically to anyone I know that needs similar help. Thanks Owen!
Reviewed July 17, 2020
Everything's been good with National Debt Relief up until the last couple weeks. I'm close to being finished with the program and I've made a request to have a report of my progress. For whatever reason, they’re reminding me that I need to call them again and I'm not able to get the report that I need. I'm trying to get security clearance and in the time that my investigation started for my current position, which is new, I was able to settle one of the debts that I had and that would help my case. But I'm having a tough time getting this piece of paper. They've sent one in the past but they keep sending me the same one and I need one that's up-to-date.
As far as clarity goes, NDR could spend a little more time on the settlement pieces of it and ensure what the options are. I didn't know that if I had enough money in my escrow account, I could pay a lump sum and get it paid off. So some of that would help. I'm sure it's in the guidance that they send but it's pages on pages and the text is heavy. It would be nice if there was a little more in touch on their side. If I'm not keeping on them, then maybe I'm not getting the level of service that I need. So, it feels like it's more of a one-way versus a two-way kind of street. But anytime I call, I don't typically have to wait too long and my needs are met for the most part except for this current incident.
Reviewed July 17, 2020
NDR was good at the start but it slackened a little bit. I called them once and told them I haven't heard anything in a month. They said they were not obligated to tell me. Nothing was happening so they didn't call me. They said they were still working on everything and it doesn't mean that they're not working but they don't give me updates till they have a deal. But a little update would be nice. They could drop a word weekly to say if things are going okay. Nobody likes total silence. But overall, I have no complaints. They're helping me and these couple of accounts that have been settled have been pretty good.
We’re so sorry to hear about your experience, and we want to thank you for sharing your concerns with us. We take client satisfaction very seriously, so we’ll be reaching out shortly in order to better understand and hopefully resolve your concerns. You can also call us directly at 888-660-7427.
Reviewed July 16, 2020
NDR is really helpful. I was a bit scared to signed up at first but I think I am going to give them a try. My person I spoke with was super nice and helpful. They put me at ease to set my account up and they were very sweet helping me understand the program that I was enrolled in.
Reviewed July 16, 2020
My National Debt Relief Representative was friendly and corgal. He went through the Guidelines from the being to the end. He was very understanding and had great patience. There were parts of the paperwork I did not understand and my Representative was very understanding and worded the area that I had a concern with in a different way so I could understand. He wanted me to make sure that I understood the whole process.
Reviewed July 16, 2020
Travis was very helpful and answer all our question. He was very polite and help us to get out of debt. I would recommend this company to my friends or other people. He explain how this work and explain everything so we could understand what everything meant.
Reviewed July 16, 2020
Both people I talked to were AMAZING. Very impressed on everything they did for me. They were very detailed on everything. From beginning to end. I would highly recommend me to anyone. I feel a load has been lifted off my shoulders.
Reviewed July 16, 2020
Representatives for National Debt Relief are very knowledgeable and friendly. They were easy to work with and made me feel comfortable. This made the whole process a lot more manageable. Hopefully, I will be debt-free soon. Thanks, National Debt Relief!
Reviewed July 16, 2020
I spoke with first David and then Maria to get my account set up. David was very patient while I had trouble sending documents over and was extremely responsive and quick when calling me back. Maria was very bubbly and friendly and very helpful as well. They were both incredibly professional and friendly and neither made me feel badly for being in this situation to begin with. I had an awesome experience with both of them, and they’re both serious assets to your company!
Reviewed July 16, 2020
Everyone I spoke with was extremely helpful, even though I wasn't able to complete the welcome call right away. They were able to wait for me to complete it on my own time instead of rushing me. All in all it sounds like a good program!!
Reviewed July 16, 2020
Roy ** was awesome, very helpful and answer all of our questions and concerns. I am unable to find my order number on my paperwork. I will definitely recommend your company. Hope you have a great day!!! Your customer service was terrific.
Reviewed July 16, 2020
The person that answered when I called was very professional, very helpful, explained things very well. My welcome call was the same. Very helpful, very professional. They both explained the situation, what could be expected, and where I needed to go for questions.
Reviewed July 16, 2020
Everyone i spoke with was very helpful and make it very easy to get started. They explained everything very well. Charles wasn’t pushy at all to join or get started. I took about a week to decide if it was really what I wanted to do.
Reviewed July 16, 2020
Both Meisha (application call) and Josh (welcome call) made me feel very comfortable during this process. Everything was explained to me in terms that I understand. I feel really good about this process and am grateful for them making me feel comfortable while discussing such hard topics.
Reviewed July 16, 2020
The credit cards were charging me up to 24% and they wouldn't dicker with me, which was why I went with National Debt Relief. But I wish I had done research. NDR is a little exorbitant in their price but I like that they haven’t bugged me. I’ve been with the program for close to two years and the first settlement has been closed out. It would have been faster if they didn't charge so much. We’re working on a second settlement and I'm over halfway on it. There's a third one to be done.
Reviewed July 16, 2020
I've had a good experience with National Debt Relief. I found out about them online and they presented with information. I had three debts and two of them have been taken care of. I'm still working on the last one. The customer service has been wonderful. I had to take a couple of time off periods because of certain things that happened in my life. I had to put my payments to them on hold but they worked with me on that and I got restarted. Right now, I'm having to take another little time off because I'm on short term disability because of my plantar fasciitis in my right foot. So, they have been very helpful and I have not had any negative experience with them up to this point.
The whole reason people are looking to go into a program is because they need help and they just need to stick with it once they get in it. They should keep making those payments as much as they can because there's an end in sight. I have gone through a bankruptcy 10 years ago so, I didn't wanna have to do that again this time. NDR has been a wonderful alternative.
Reviewed July 15, 2020
Sam ** was the representative who helped me get started with National Debt Relief. I have to say he is the most professional and patient person. He was so helpful and made sure to explain everything in great detail so I completely understood what I was agreeing to. He also answered every question I had and put me at ease about my decision. He is a great asset to your company and should be recognized for his wonderful customer service experience!
Reviewed July 15, 2020
I did not want to claim bankruptcy and I wanted to pay my debt but the interest is what keeps you from paying anything off. My counselor was kind empathic and was willing to make it work for me. I just started and signed papers today, but I am looking forward to being debt free soon. I am able to sleep at night and I feel like a weight has been lifted off my shoulders. Although my debt was due to family issues and I did not see a way out, this was and is a very doable option. Thank you.
Reviewed July 15, 2020
I was very pleased with the knowledge and information this company provided in the past. I was debt free thanks to their help. 2020 has been a chaotic year and I started having issues paying my debts on time so I decided to nip it early and enroll in the program again.
Reviewed July 15, 2020
I had a really great experience. Also I had a really great experience with everything being well explain to me. National Debt Relief has really helped me and I really can’t thank you guys enough. Again thank you so much and thank you so much for the best experience I’ve ever gotten.
Reviewed July 15, 2020
I was helped by two great people who answered all of my questions and assisted me in the best ways possible. Great service from this team I look forward to working with this company. Thank you for all the help.
Reviewed July 15, 2020
I worked with Bernard **. He was always very professional and polite. I had many questions that he was able to answer. When I was not able to reach him he always returned my call or email in a timely manner. He made me feel confident that I was making the right decision. The welcome representative was very helpful and informative. He answered any last minute questions I had. Overall very satisfied with this process.
Reviewed July 15, 2020
They were very helpful with what I needed to know and explained what was involved in great detail, as to what I can expect from this co. and what amount I will pay each month as well when I will become debt free.
Reviewed July 15, 2020
An absolutely pleasing experience and relieved a lot of stress from my household. My Rep, Imani, was extremely helpful in all areas of the process. Everything was outlined and explained as we went along the process. I am completely pleased with the outcome and can hopefully recover from my financial hardship, thankfully to National Debt Relief, I believe it is now possible.
Reviewed July 15, 2020
Everyone was incredibly helpful, easily understood, and had an outgoing personality. Everything was explained in enough detail that all of our questions were answered. It made us feel better in making this choice with trying to control our, extreme to us, debt.
Reviewed July 15, 2020
Matthew was very helpful and made the process easy. I’m very thankful for the help and can’t wait to be debt free. Thank you Matthew. I appreciate all the help. I hope to be able to be debt free and able to pay things off as I go and not get back in debt.
Reviewed July 15, 2020
The customer service that the staff at National Debt Relief gave me was amazing. They truly have the customers' best interest at heart like they say they do. I'd refer this program to anyone who needs it. No doubt about it.
Reviewed July 15, 2020
Ray ** and the other person I spoke with were very helpful and informative. Answered all my question and called me back promptly. I would definitely refer national debt relief and ray personally to friends and family. Very professional and helpful.
Reviewed July 15, 2020
Very please with this company and especially with Tatyana and Dianne' knowledge, professionalism, courtesy and patience. So far so good and I sure hope it stays this way throughout the process, as I think it will. I am past the welcome and registration point and could not have done it without their help, time and assistance and I thank you all for helping me improve my personal financial situation.
Reviewed July 15, 2020
First call did go unanswered, but I called again, and had all my questions answered. The personal did a great job setting me up with a plan to get me out of debt. Now I'm on the road to savings. Thank you Debt Relief!
Reviewed July 15, 2020
I had seen a lot of debt settlement companies advertised on TV and I don't think they were good. They tell you this and that. One day, I saw National Debt Relief advertised on TV and I thought of calling and talking to somebody. Everybody was very considerate and understanding. They told me how everything worked. I told them that I was gonna take them and to tell me what I gotta do. The rep told that it was 475 every month and that’s exactly what I did. Some debts have been settled like the PNC and they are working on the two PNCs. We're working on Wells Fargo. They said I got four more and that if I wanna add a few dollars more, whatever I can, it would help the process. But I've been doing pretty good with the 475 right now and I'm gonna try to put it in there every month.
Reviewed July 15, 2020
I was Googling debt settlement companies and National Debt Relief was one of the first ones that came up. They seemed pretty reputable so I decided to give them a call. I came in with a lot of debt. I needed settlement and needed help being able to arrange payments and bring down my general monthly payments. The service has been absolutely fantastic.
I registered online and then I had somebody get in touch with me over the phone. He sat down with me for over an hour and we went through my total budget for what I spend on everything each month. He sat down with me and I told him all the open accounts that I had in terms of debt, credit card loans, things of that nature, and he helped. He told me that he was gonna get back in touch with me once they were able to confirm that I could receive help through National Debt Relief and once they have reached a settlement on any of my accounts, he would get in touch with me.
He was incredibly professional. I had some personal concerns about it all and he put a lot of those fears to bed. And he was incredibly friendly and took a lot of time to sit with me and figure everything out. There was quite a large amount of things that I had difficulty understanding and he really broke it down for me and was super helpful. He was incredibly professional and took the time to make sure I understood everything I was doing.
A lot of my debt has already been settled and the payments are within the range of what I can afford. They would approach my creditors and find out what they would be willing to settle, monthly payment wise and everything. Then, they would approach me and tell me the settlement amount and the monthly payments. They would ask if it's something that I would be able to afford and I would say whether or not I could afford to make those payments.
They've continued to try to settle debts with accounts that I still have open right now. Unfortunately, I wasn't able to afford the additional payments on top of what I'm currently making, but I'm incredibly pleased with everything that National Debt Relief has done. I've had to call them for several specific situations and I've always received top-notch help.
Reviewed July 14, 2020
I was treated with nothing but kindness through every step and everything was very well explained and every step was professional and they were very courteous! It's nice because I will be completely out of debt in less than 3 years instead of 20.
Reviewed July 14, 2020
I was under the impression that was going now all major debt that I had was going to be taken care of. Do not wish to have the service anymore. Want it canceled ASAP. Do not have permission to pull l anything from any of my accounts.
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we’re truly sorry to hear this. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.
Reviewed July 14, 2020
A friend had recommended me. At first I was skeptical, however the representative's professionalism and understanding personality certainly gave me confidence that I was working with the right company. With each interaction thereafter the specialists' were just as pleasant and knowledgeable. Great service. Excellent team.
Reviewed July 14, 2020
I just started the program looking But I have heard great things about the program. I am looking forward to being debt free. And having the opportunity to start over & not be in credit card debt & save money. Hoping this program is everything they say it is going to be.
Reviewed July 14, 2020
I was so scared to call but I couldn't handle living with this daily struggle of surviving paycheck to paycheck. I needed provide better for my kids. I'm excited to start the program and the kind gentleman that helped me set up my account was so patient, helpful, and I could hear the honesty in his voice. I'm extremely happy and I feel so relieved!
Reviewed July 14, 2020
I have just started my journey with National Debt Relief. Getting everything set up was a pleasant experience and the representative made it extremely easy to understand the process given my circumstances. I have received all the literature I will need to fully understand the program and reference if I ever need to be refreshed.
Reviewed July 14, 2020
Extremely satisfied with my enrollment with NDR! Excellent customer service, fast response and very knowledgeable staff. Thank You to Mr. Danny ** who assisted on my inquiry and answered all my questions. I’m very relief that NDR is a 100% legitimate and trusted company. Will definitely recommend without a doubt.
Reviewed July 14, 2020
I was very impressed by the professionalism and excellent communication from both Caly ** and the person that assisted with the welcome call (don't recall her name and it wasn't on my emails). At onset, this seems like a great program to alleviate my stress and overall expenditures for credit card debt. I really like how they designed the program with the transparent checking account that will be used to negotiate and pay off debt. The fact that you can cancel the program at any time with no penalties and pay off debt early with no penalties offers a peace of mind. The 25% fee for the service seems high, but National Debt Relief needs to run their business. The net benefit is about a 25% overall savings with no need to talk to creditors and negotiate, which means reduced stress. So, I think the program makes sense. I actually breathed a sigh of relief after my initial call with Caly!
Reviewed July 14, 2020
Hi my name is Lewis ** and I want to give a good rating to National Debt Relief. I especially want to thank Dwane ** who explained the program effectively and kept reaching out to me when I had concerns about my finances and when I was with anther debt consolidation program. The underwriter that I spoke with was good at explaining things to me and stopped when I had questions. I look forward to doing business with you.
Lewis
Reviewed July 14, 2020
I had a great experience setting this up. Everyone was extremely nice and helpful. I believe I made the best choice to regain financial health working with you. Thank you and your team! Looking forward to a bright new future with your help.
Reviewed July 14, 2020
I am a new client of National Debt Relief and am already impressed with the service. My Debt Advisor, Ben ** was professional with a personal touch; thorough and knowledgeable, sensitive to the debt relief plan that was most suitable for my case. Grace, the quality assurance follow up agent completing my enrollment, was also helpful and attentive to my case. I am ready to work with National Debt Relief, to follow the plan they have set out to become debt free.
Reviewed July 14, 2020
Everyone was friendly and easy to speak to making the process less stressful for me. I was nervous and embarrassed about calling but once I got on the phone felt way better. I had been putting this off for a while due to being embarrassed but everyone I spoke to put me at ease once I finally got on the phone with them. Great experience.
Reviewed July 14, 2020
My experience with NDR has been good so far. I hope everything goes smooth. The Rep. David ** took his time and went over everything with me. And I understood everything very well. Congrats to David. I will recommend National Debt Relief to my friends and family also ex-coworkers. Thank you, NDR.
Reviewed July 14, 2020
To the begin, all information is very clear regarding the paperwork. I understand what is going in the future and I know what I need to do now, thanks to the helpful customer service. They were very professional and understanding.
Reviewed July 14, 2020
The customer service was professional and excellent throughout my entire process. They provided relief when no hope looked possible to get out of my debt. They worked efficiently and made the process easy. I would definitely recommend to friends and family.
Reviewed July 14, 2020
Ameen **, my contact person was very nice to me. He knew his job and excelled at it. I appreciate that your company takes the time to really train employees. Ameen deserves a raise in pay for being such a good ambassador for the company.
Reviewed July 14, 2020
Very nice. The consult were very friendly. Had lot of knowledge, help me make the best decide for me. I'm very happy with the decide I made. I will tell my friend about National Debt Relief. Thank you very much, Contessa
Reviewed July 14, 2020
Everyone in the enrollment process was extremely helpful and did a very good job explaining everything. My debt specialist left me with no questions, and the welcome call was a good review of everything. At first I thought there were too many phone calls, but I later understood they were all necessary to make sure everything was understood.
Reviewed July 14, 2020
Brazil was such a wonderful and thoughtful help to my distress. Give him a raise and a pat on the back. He helped me get back on the right track. Thank you for being there at the right time! Brazil walked me through one on of the hardest thing I have ever gone through.
Reviewed July 14, 2020
Very well informed and when I asked questions they had no problem answering them for me or helping me understand. I am thrilled to have NDR on my side to help me get out of debt way sooner than I ever imagined!! Thank you!!
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