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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • FProfessional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 66 Reviews 12635 - 12835
    Verified purchase
    Staff

    Reviewed Aug. 4, 2020

    Both ladies I worked with lovely and understanding. They made everything completely clear every step of the way and the main lady made a personal connection at the end, which meant a lot to me. Thank you, National!!! I appreciate you!!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 4, 2020

    My experience with NDR was a pleasant one. By just making the call did give me a sigh of relief. The two representatives I talked to were very professional, courteous, and patient. When I was finished speaking with them it felt like I could breathe again. THANKS NDR!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 4, 2020

    Excellent services from first contact to welcome call. The quick and easy process. Very quick response time. Really try to work with any situation presented to them. I would recommend their services to anyone who needs and wants to get out debt.

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    Verified purchase
    CoverageMaintenance

    Reviewed Aug. 4, 2020

    I am Very Nervous and thoughtful about this. But it is time to start Over Debt Free. I need to fix my Younger age mistakes. Thanks to National Debt Relief. The Process was very easy. I never thought that this could be possible, but I feel Confident that this will end soon.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 4, 2020

    Anthony was great working with me in the beginning to go over all details. He made sure I understood the entire process. My welcome call was with Aviana (sp?) and she was also very helpful in reviewing all next steps and documentation.

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    National Debt Relief
    Response from National Debt Relief

    Thank you! The team here at National Debt Relief is thrilled to hear such great feedback, and we’re proud to be your partners on the road to a brighter financial future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 4, 2020

    Roger was extremely polite and wonderful explaining the process to me and going through all the paperwork. I appreciate his patience and professionalism. He made this process go so smooth and advised me of everything while on the call. Excellent service!

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    Verified purchase
    Staff

    Reviewed Aug. 4, 2020

    I spoke with Briana today for my welcome package info and found she was very professional and thorough. The information given was detailed and explained. She was friendly and very helpful. Yesterday I started this process with Andrew ** and he was very helpful and knowledgeable. Andrew was also very competent and friendly. My experience, so far, has been easier than expected.

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    Verified purchase
    Staff

    Reviewed Aug. 4, 2020

    When I talked to someone they were helpful and nice. I would recommend this company to others. I look forward to being debt free and the freedom to do the things that I have always wanted to do, like to build my credit to buy a home.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 4, 2020

    Ben ** made the application process super easy to understand and get approved. He had answers to all of my questions and took all of the stress out of my situation. He was very patient with me and I am thankful that I called. Thank you for your help.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 4, 2020

    I called and was enrolled into the National Debt program. I was helped and they explained how the program works. I just finished the last call for enrollment. I’m confident in the program and looking forward to being debt free.

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    Verified purchase

    Reviewed Aug. 4, 2020

    My experience with James ** and everyone whom I’ve spoken with at National Debt Relief has been the best experience by far. They’ve gone above and behind to relieve the stress of creditors on my shoulders and I can’t thank them enough. I’m on the road to being debt free and couldn’t be happier.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 4, 2020

    My experience was very pleasant! I was helped and I was made aware of all the information and process of it! It was explained clearly and was very thorough! I was impressed with how quick the process was as well! I feel more relaxed and feel like everything will be alright!

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    Verified purchase

    Reviewed Aug. 4, 2020

    I have been looking for a decent way out of the One Main web of poverty, and this is exactly what I am looking for. I am excited to pay this off, and not have to file bankruptcy. Happy to finally see light at the end of the tunnel.

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    Verified purchase
    Staff

    Reviewed Aug. 4, 2020

    Everyone was so helpful and were able to answer all of my questions. Made the process seamless and I feel like we'll be taken care of during this process. It was a hard decision to make, but realize we need to do this for our future.

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    Verified purchase
    Contract & TermsStaffSales Tactics

    Reviewed Aug. 4, 2020

    Richie **, my debt specialist and Karla (sp) - Welcome member, were amazing to work with. They clearly explained all my options and steps throughout the process and answered all my questions without ANY pressure tactics to sign the agreements. ~ Kami

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 4, 2020

    Robert made the process smooth and stress free. He allowed me to call back as many times as I needed and explained the process to myself and then my husband to make sure we both felt comfortable moving forward to help us get financial stable.

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    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Aug. 4, 2020

    I needed to financially get back on track. I reached out to a couple of different programs but nothing seemed to able to fit my needs. And then, when I reached out to National Debt Relief, everything just made sense. Everybody was super friendly. The plan seemed very suitable for my needs so I went ahead and chose them. Everything was super smooth. Everybody was knowledgeable and friendly. I'm making my monthly payments, but everything is completely resolved. I just gotta finish making my payments. They email me if anything changes. If I have any questions and I call them, I'm not on hold for too long. I get somebody that answers my questions, that always help me out with whatever I need. And then, there's the online portal too that you can go on and see everything as well. I have recommended NDR. My roommate is going through the program as well now.

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    Verified purchase
    CoveragePunctuality & SpeedStaffBilling

    Reviewed Aug. 4, 2020

    National Debt Relief is a great business company. They strive to make sure that all my credit and everything that I have due is paid off in easy payments and avoid me all the trouble. They figured out my problem, and then they helped me fix it. Their rep was pretty good and the enrollment process was quick and easy. I’m in the middle of the program and it has taken care of most of my credit.

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    Verified purchase
    Staff

    Reviewed Aug. 3, 2020

    Christopher was amazing and so wonderful when speaking with me and I am now very confident in my ability to pay off my debt. Thank you to your company, everyone I have dealt with has been extremely kind and helpful and Christopher is the greatest!!!

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    Verified purchase
    Staff

    Reviewed Aug. 3, 2020

    Jeff was thorough, understanding, and not judgmental. He made this difficult experience significantly easier. He took the time to take through each detail and made us comfortable in our decision to move forward with your company. We see a way forward and believe that a debt-free existence is in the cards for us. We highly recommend this service.

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    Verified purchase
    Staff

    Reviewed Aug. 3, 2020

    It was an amazing experience. They explained everything in great detail that was easy to understand and made sure to stop to ask if I had any questions. I highly recommend someone who is having troubles with debt will use this service.

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed Aug. 3, 2020

    Checking with Consumer Reports, I discovered that NDR received the highest rating for debt relief programs. After entering my info on-line, I received a call and email from Steve S, who reviewed our situation and found a plan that will work well for us. He went over every detail, answered every question, and got us started on the path to mental, emotional, and debt relief. My Welcome call with (I don't remember her name) was just as thorough and informative. We may not yet, but by this time next month, we will be feeling more relieved and relaxed. Thank you.

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    Verified purchase
    Staff

    Reviewed Aug. 3, 2020

    Taylor ** and Ezekiel ** were both extremely professional and helpful with all of my onboarding into the program. I had no idea what to expect and was going in blind, but I can confidently say that thanks to Taylor and Ezekiel I feel well educated about my program and what to expect. They were both friendly, clear, and answered my questions.

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    Verified purchase
    Staff

    Reviewed Aug. 3, 2020

    The representatives were very nice and professional. They answered all my questions and reassured me that I was gonna get through this financial bump. And have good credit once again. No more stress of debt just freedom that's on its way. They were very kind and listened to my concerns and gave the best advice and solution that would best fit my situation.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 3, 2020

    They both did a good job explaining everything to me where I can understand it. They also had some good personality as well. I am glad that I was told to go to them for help. They did not get off the phone with me until I understand everything and all of my questions was answer.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 3, 2020

    James ** was phenomenal helping get me started with National Debt Relief. Took the time to answer all my questions and walk me through everything. And Robert, I think it was Robert, on my Welcome Call did a great job in explaining everything I needed to know and setting me up for success.

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    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 3, 2020

    Everyone has been really nice. Everything has been very thoroughly explained. I like how quick the process happened. I was little nervous at first but I'm happy I did it. I have a sigh of relief now. First class organization. I will definitely recommend this company to family and friends. Thank you NDR.

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    Verified purchase

    Reviewed Aug. 3, 2020

    I have had a very rewarding experience with National Debt Relief. This is the first time I consulted such a service and I was very nervous about the program. Eugene made the process as easy as possible and laid all my fears to rest. I'm so glad I signed on to this program.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 3, 2020

    This person Gary is very accommodating and did a well explained information in helping me with my debt.. Also he told me that I should not worry and if I get bothered by calls and letters I just call them and they will help..

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Aug. 3, 2020

    The reps at National Debt Relief were very helpful over the phone. I spoke to somebody out in California and he explained what I had to do. I had to fill out and go over some paperwork with him and he put it through the process. He called me back about a couple of days later, and everything was finalized and a go. They explained the situation to me and worked along with me. When they made some settlements for me, they did the best they could. I used them as a representative and they did a lot of breakdowns for me. They ask me and if I decide not to take it, they would go back and discuss it again. They could go higher or not be settled at all. Majority of the time, they probably hit the bottom.

    So far, everything has been going good. They handled my account fine. They try to do as best they can for me. They tell me to give them a call if I'm having a hard time. The only thing is that it straps me 'cause I'm retired. When you're on Social Security, it's kind of tough when you give a lot of money to them every month. They tell me, "Bill, you can't do this because otherwise it's gonna interrupt paying a bill," even though I need some money for that month. When I take it out, I'm in the red instead of being in the black. I can't do anything because they said if they cut back, then it could hurt me with the credit card. They might not be able to stop it then I'm in big trouble.

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    Verified purchase
    PricePunctuality & SpeedStaffBillingRates

    Reviewed Aug. 3, 2020

    National Debt Relief had the best rate so I went with them. Another company I spoke with was gonna charge more. Also, with National Debt Relief, I was at least able to hold on to possibly two credit cards that I did get under control. With the other company, I wouldn't have been able to. Everybody was nice and thorough with how the process goes and very quick with getting the paperwork handled and taken care of. Within the first four months of the program, I got the first couple of settlements and that seemed to move along very fine. I have at least half of my debt settled. I'm very surprised it moved this quickly. I had a couple setbacks which was due to stuff that we had no control over but as far as with the company and the program, everything has been fine. I have recommended a couple of people to them.

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedTransparency

    Reviewed Aug. 3, 2020

    I read that a lot of the programs are scams and a little bit shady but everything was fine and because people have done it, I went for National Debt Relief. My sister had problems and so she did it. My sister was telling me what they do and they did the same thing. So it was not something different. NDR was straightforward. I told them the situation and they asked for certain numbers. Then, they set me up with a plan. According to my plan schedule, I’m supposed to be done here in a couple of months.

    The customer service calls me and gives me an update probably once a month. They would tell me that another creditor is willing to settle because they got to get my okay. This service is a rare thing that, hopefully, you only have to do once in life to get yourself straightened back out. Everything is going smoothly and I always recommend NDR.

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    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed Aug. 2, 2020

    National Debt Relief handles everything and I'm able to down some debt and come up with a plan that is less stressful for me. Signing up was fairly quick. It took about a little over an hour but they were very thorough and asked me all the questions that they needed to cover everything. Their representatives are good and really nice.

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    Verified purchase
    Customer ServiceContract & TermsSales & MarketingStaff

    Reviewed Aug. 2, 2020

    I called National Debt Relief and the account rep who picked up the call was very helpful. He did not pressure me into anything. He walked me through all the steps and how everything's gonna work. I felt comfortable going forward with the debt consolidation and I'm already starting to see a big difference. One of the debts has already been paid off. The other companies have already been contacted to get an agreement to start paying them down. It's working. Whenever I have a question, I just call the 800 number and talk to whoever's available. They're all knowledgeable and very professional. Online or over the phone, the experience has been smooth. If you have an issue, you can upload any dispute that you have with your creditors. You can just upload any documentation and it's very simple. They'll get back to you with what they see and they'll explain.

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    Verified purchase
    Loan Process

    Reviewed Aug. 1, 2020

    Mr ** and ms ** was very instrumental in assisting me with everything I needed in regards to my loan. He explained everything in detail and walked me through the application step by step. I would recommend National Debt relief to anyone.

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    Verified purchase

    Reviewed Aug. 1, 2020

    I am so happy with my experience. I went from so stressed and feeling lost to finding light at the end of the tunnel. 1 year in and I'm already halfway to being debt free. Couldn't be more pleased. I will finally be able to save money soon!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 1, 2020

    during the whole process of application, from beginning to end of calls debt relief team members were very helpful in me understanding the whole process. I really felt relieved after coming up with a plan to get me off debt as quickly as possible and understand this is the best program that fits my needs.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 1, 2020

    They were very helpful and explained everything to me. They even helped me by making sure I understood everything and helped me decide to do a debt relief program. The representative I had didn't hang up until I had everything I needed and made sure I received all my emails.

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    Verified purchase
    Staff

    Reviewed Aug. 1, 2020

    I was besides myself with how much debt I was in and talking to National Debt the other day took all my fears away. Hats off to Simon ** and Diane ** for all their kind help in resolving a program that I could afford!!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Aug. 1, 2020

    When we inquired about this possible opportunity to take our lives back and pay off credit card debt, we were hesitant, but wanted to know more. We worked with Darryl who worked with us in helping us understand our options and assisted us with the process of setting up a plan to repay our debt quickly all while saving us money in the long run. We look forward to being debt free and taking our lives back to living credit card debt free. Thank you Darryl, for being so patient and empathetic all while communication effectively for us to understand things.

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    Verified purchase
    Staff

    Reviewed Aug. 1, 2020

    The specialist was able to answer all my questions and concerns and was friendly the entire time. The specialist helped me every step of the way and also broke down every step. I highly recommend if you’re struggling and need help.

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    Verified purchase
    Staff

    Reviewed Aug. 1, 2020

    The representatives were very professional and courteous. I will definitely recommend their services to others. They made me feel considerably more at ease regarding my potential situation and answered patiently every question I had. I have a great more confidence now in handling my financial situation.

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    Verified purchase

    Reviewed Aug. 1, 2020

    I was very pleased with both people that I spoke to in regards to getting my account set up. They both explained everything in full detail and made sure that I understood everything about the program. I am glad to have chosen this company to work with.

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    Verified purchase
    StaffBilling

    Reviewed Aug. 1, 2020

    Someone in the military told my husband about National Debt Relief. The enrollment process at National Debt Relief was good. It was easy. They're taking care of my credit card debt and since working with them, I like that I haven't really had to worry about it.

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    Verified purchase
    BillingTimeliness

    Reviewed Aug. 1, 2020

    Signing up with National Debt Relief went great. I have an automatic payment withdrawal system and when I needed to change something, they've been really good about getting it changed the same day so that if I need to skip a payment or add a payment in, it's been done very efficiently. Working with NDR relieved stress with not paying as much on our debt as we were because we were like three times as big of a payment as we are now. So that was a really big financial relief. I've recommended some of my friends do it if they don't wanna file for bankruptcy. We’re all in that 20 to 30 range where we’re all a little too spendy with credit cards. I tell my friends, “They've been so great. You should definitely consider it.”

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    Customer ServiceStaffBilling

    Reviewed July 31, 2020

    I was really impressed with the amount of supports provided by National Debt Relief. It's not just a brief discussion about your debt and payments. They are very thorough about you understanding your program. You will speak with a representative that will assist with debt relief options. Once approved, you will still be required to attend The Welcome Call. Every step is important and the supports, appreciated.

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    Verified purchase
    Staff

    Reviewed July 31, 2020

    I can finally de-stress about my debt and start looking to my future. Both people who helped me were super helpful and knowledgable. I'm super excited to see where this goes and finally be free from debt that's been holding me back.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 31, 2020

    My experience in enrolling in the program with Hakeem ** was excellent. He explained the program and went over it until I understood everything. I had lots of questions and he cleared them up for me. Had me electronically sign documents. I then spoke with Diane for the welcome call. She also did an excellent job of explaining the things I should know. She gave me info on the success phone number and email address that I should use. Gave me the phone number and address to give to creditors. Told me to get letters or judgements from creditors sent to you right away. Helped set up email and to electronically sign documents and set up online account. Because of these two people this was a much easier process than I had imagined it to be... Thank you so much, Gayle **.

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    Punctuality & SpeedStaffBilling

    Reviewed July 31, 2020

    The agents were very professional but friendly and understanding. They made the process very easy and quick. They make you feel comfortable with the decision and give you very good advice on how to move forward. I would recommend National Debt Relief to anyone having bad financial situation with credit cards debts.

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    National Debt Relief
    Response from National Debt Relief

    Thank you! The team here at National Debt Relief is thrilled to hear such great feedback, and we’re proud to be your partners on the road to a brighter financial future

    Verified purchase
    Staff

    Reviewed July 31, 2020

    Everyone I spoke with was very thorough and patient and allowed me to ask all the questions I had. They also went over all the details and made sure I was able to understand what the program consisted of and what I would be paying.

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    Verified purchase
    Punctuality & Speed

    Reviewed July 31, 2020

    Quick and easy. Very nice people talking and explaining. Thought the process was going to be very difficult but it was short and to the point. No regrets. Very happy with my decision. Also liked that my program should only take about 53 months.

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    Verified purchase
    Customer ServiceCoverageStaffBilling

    Reviewed July 31, 2020

    Both representatives were so informative and helpfully. I was scared to death to start this process. Mainly from thinking I was an awful person for falling behind in payments. At least this was I can feel better about myself. Both reps were knowledgeable about products and how they can make it work. They covered everything and answered all my questions including tax information. The welcome call was just a good as first. I would recommend this company and their staff to anyone that needs help and feeling guilty about debt payments. Thank you to all.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 31, 2020

    We’re glad Chaz ** was such a help. He’s been nothing but good and understanding with our situation and looking forward to help us resolve our debt, also our welcome call was very comforting and ran as smooth as possible!

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    Verified purchase
    Staff

    Reviewed July 31, 2020

    This was a hard decision for me, but Daniel was very kind. He answered all my questions and put me at ease. I am happy I made the choice to go with National Debt Relief. I would definitely recommend to others needing help.

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    Verified purchase
    Staff

    Reviewed July 31, 2020

    Carlos ** was awesome, very thorough and knew his business inside and out, thank you for working with me and my family on getting us set up for financial recovery. The process is scary at first but it's the shame of debt that usually holds people back but Carlos was reassuring and made sure I was informed before making a decision.

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    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed July 31, 2020

    I was referred to National Debt Relief by Credit.org. The experience was smooth and quite fast. Jay was very nice and helpful and made the experience quite pleasant. The service cut my monthly expenses by 50%. I would recommend to anyone that has problems with paying credit card bills.

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    Verified purchase
    Staff

    Reviewed July 31, 2020

    Everyone that we have spoken with have been amazing and incredibly helpful throughout the whole process. Everyone gave us exact information and made us aware of each step that we needed to complete. Lauren and Gerry is amazing to work with and we would definitely recommend this company to anyone needing help with their debts.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 31, 2020

    Both the representatives I talked to were excellent and very helpful. Definitely would recommend them for National Debt Relief. I was very pleased with the help and answers that they gave me. I can’t wait to be free of debt.

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    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed July 31, 2020

    I was having concerns mostly with credit cards. There were just too many payments and nothing was going down. All my paycheck was pretty much going into payments instead of having enough for other things like food. I looked up different things online and National Debt Relief was the one that stood out the most to me so I kinda did my own research. I enrolled with them and the process was pretty fast. Everything was through the phone and everything was done online. They talked me through every single step so it wasn't very difficult for me.

    They consolidated all my debt and they went from debt collector to debt collector trying to get the best deal for me in order to close the debt. They asked me everything that I have to pay for the month like my rent and all that. We then did our additions and everything and how much I would have left during the month that I could give a payment that I was comfortable with and that was okay for the program. That's how we came up with the best overall amount each month.

    Little by little, I'm paying off like every single debt that I owe. I'm almost there. In maybe one or two more years, I'll be good. I spoke to one person at the beginning and after that, different people would call me to let me know that they had a new deal for me and that I had to give my consent to it if I was okay with whatever amount it was. I'm still speaking to different people or some things are through email. For questions or concerns I had, I usually just call the number that I was given and whoever answers would just help me out. I've never had any problem. Everything is always resolved.

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    Rates

    Reviewed July 31, 2020

    My experience with National Debt Relief has been very good. If I had to rate them on a scale of 1 to 10, 10 being the highest, I'll give them an 8. We had some hiccups, but I won't let those things speak for the full three years that I've been with them.

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    Customer ServiceBilling

    Reviewed July 30, 2020

    I have been reluctant to call but I am so glad I finally did. Marvo made everything very painless and explained the process step by step. I will be cutting my monthly payments by over half!!! Thank you!! Looking forward to working together.

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    Staff

    Reviewed July 30, 2020

    Everyone we spoke with was very Professional and explained everything to us very well, as too where we understood what was going on and what would be happening. We are Truly Grateful for your company and helping people in need, especially with this pandemic going on at this time where people are losing their jobs, or just can't handle their finances due to hardship in their lives.

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    Punctuality & SpeedStaff

    Reviewed July 30, 2020

    I was very satisfied with Debt Relief Specialist, Tatiana. Quite painless and quick. Which all my experiences were as quick and comforting. I should of done this a long time ago. I wish more people were as considerate of people going thru such hardships. Appreciate the kindness.

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    Customer ServiceStaff

    Reviewed July 30, 2020

    From the first phone call to the final completion of welcome call, everyone I spoke with was professional, respectful, knowledgeable and explained the program in detail. I would highly recommend this company to anyone underwater in debt but still trying to pay everything.

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    Staff

    Reviewed July 30, 2020

    So far I have had a great experience with both of the reps that I have come in contact with. Everything has been explained to me down to details and every question I have asked has been answered to my satisfaction.

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    Staff

    Reviewed July 30, 2020

    I was able to work with John **, and his professionalism and knowledge of this program really helped me out. He walked me through everything step by step, and I look forward to more financial freedom in the years to come.

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    Customer ServiceStaffBilling

    Reviewed July 30, 2020

    Much needed relief and a truly easy experience. Bryton my case handler was ALWAYS there through phone conversations or email at any time of the day. Low monthly payments and just a true blessing for this program and the help that it will bring me and my family.

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    Customer ServiceStaff

    Reviewed July 30, 2020

    My customer service representative (Jay **) explained everything perfectly and professionally. His voice and delivery was calming and reassuring. I would definitely recommend this service. If you feel that there is no way out of your situation you will be pleased to know that there is such a service to assist you in getting back on your feet again.

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    Customer ServiceStaff

    Reviewed July 30, 2020

    Although phone call would go in and out of reception; Representatives were very helpful and thorough. Representatives were very patient and kind to answer any questions I had about the program or any other clarification I needed. Felt very secure after the call and receiving help from the team.

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    StaffBilling

    Reviewed July 30, 2020

    We had a major family crisis and everything snowballed. I decided whether it would be better for me to negotiate with credit card companies myself rather than pay 20% to National Debt Relief. NDR had more customer feedback than other companies and they have a better reputation than other companies. I went with them and their program has alleviated a lot of the stress that I would have to face with the unforeseen crisis. Their reps told me what they could do. If NDR could reduce the payment they're taking, that would be better but other than that, the program they have has been good. They provide superb service and they have very compassionate people. Their program is doing what it's supposed to do.

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    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed July 30, 2020

    I was trying to get a house and National Debt Relief offered me something that I could take care of super quick instead of waiting it out. It took a month to start settling debts. They were knocking stuff out quick but the last one disappointed. Sometimes, they’re debating back and forth, trying to negotiate and they shoot for the lowest possible number which draws it out past longer than expected. I call and I ask how negotiations were doing and what they give is not a lot of details. Maybe if the number was closer to something, I would like to just take that bill. Still, the debt relief program is great.

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    Staff

    Reviewed July 29, 2020

    My experience with Allen ** and the welcoming team was great. ALLEN ** was friendly and so patient with me. Also the welcoming team was so homely and nice. ALLEN ** took his time to explain good .. Thanks to the team.

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    Reviewed July 29, 2020

    The process from beginning to end was clearly explained and any questions we had were answered and I feel that this will provide us with a peace of mind that we have not had since the covid pandemic started and we can concentrate on being debt free.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed July 29, 2020

    It seems like hard time after hard time kept hitting me and I kept falling further into debt. The interest was killing. I wish I would have took charge and called National Debt Relief before this got out of hand. It was quick and easy and I am really thankful that something like this exists.

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    Staff

    Reviewed July 29, 2020

    Best customer's attention ever!! The people is so kind and comprehensive, they are very clear when explaining the steps to take and they guide you in the best path to take also. I am glad that I have chose them!

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    Staff

    Reviewed July 29, 2020

    Took the first steps to get debt free and stop drowning in CC debt. National Debt Relief is highly reviewed online and I can see why as everyone I have dealt with has been very professional and very courteous. Very pleased thus far and look forward to working with the whole team.

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    Reviewed July 29, 2020

    I have had a great initial experience. This is something new to me, so I am looking forward to getting started, seeing how easy it is and getting this behind me. I did get a good night sleep for the first time in a while.

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    Staff

    Reviewed July 29, 2020

    Andrew ** was an absolute pleasure to go through this process with. He walked me through everything, step by step and had me enrolled within two hours. I am super grateful for all his help. At no point did I ever feel judged or confused. He has also answered all of my question in a patient and thorough manner. Thank you again.

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    Reviewed July 29, 2020

    Great service while explaining the process and answering all questions I could think of at the time. Did not feel pressured but did feel a sign of relief that I will be placed in a much better financial situation through the company.

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    Customer ServiceStaffTimeliness

    Reviewed July 29, 2020

    Everyone was helpful and gave me clear answers in a very timely manner. I was told I would receive a call and get all my paperwork done the same day and I did, which was helpful. Everyone I spoke with was very friendly as well.

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    Staff

    Reviewed July 29, 2020

    Louis was excellent and supportive. Took his time to answer ALL of my questions and help me feel comfortable. I feel confident with the program they have set up for me and I truly appreciate the patience they had in helping me make this decision.

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    Customer ServiceStaffBilling

    Reviewed July 29, 2020

    I prayed and ask God to show me how to get out of debt. I believe He directed me to National Debt Relief so I called and spoke with Teresa, she was professional, reassuring and very patient. My questions was answered and the details of how this program works was explained. I now feel a sense of relief and no longer will I stress each month when paying bills. Thank You Teresa.

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    CoverageStaffBilling

    Reviewed July 29, 2020

    National Debt Relief is great and I would recommend because they have helped me tremendously. I was a little bit nervous because it's grounds that I haven't crossed but the more they worked with me, the more comfortable I felt with them. The reps I have talked to have been helpful. They have answered questions. They took what I owed into consideration and what the payment would be to start covering. They have worked with me 'cause a couple of times I've had to skip the payment and they were good about that. I have been pleased with what they have done for me. They've done what they told me they would do. They have settled quite a few accounts that were getting aggravating for me. I have two pending in it but it's been a relief. It's taken a lot off of me. We're still struggling a little bit, but it's gonna get better.

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    Staff

    Reviewed July 28, 2020

    They did a fantastic job in answering all my questions and easing any concerns I had going into the process. I feel very confident NDR is the best option to recover from financial hardship and mountains of debt. I would highly recommend this service to anyone struggling with their debt.

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    Reviewed July 28, 2020

    It was a very pleasant experience dealing with both Brianna and Cheryl, they made the process effortless and nowhere near as painful as I expected. I look forward to being able to get this program finalized and I will gladly recommend to anyone looking for the same process, thank you.

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    Punctuality & SpeedStaff

    Reviewed July 28, 2020

    Anna and Paul were both very helpful. I have a hearing problem, so sometimes I can’t distinguish what is being said if the person talking is to fast. They were both very patient with me. I really appreciated their kindness. Thank you NDR for helping me!!!! Kcm

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    Customer ServiceStaff

    Reviewed July 28, 2020

    I'm sorry I can't find an account number. I was treated with respect and kindness. I really liked Mikah from the very first call. Anna was very courteous and informative. I look forward to work with NDR for my future financial security.

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    Staff

    Reviewed July 28, 2020

    Thank you so much for your help with my debt!! Now I can sleep easier knowing that NDR is working to resolve all of my debt. Ben ** was wonderful to work with and made that process so easy to complete. Thank You.

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    StaffResolution

    Reviewed July 28, 2020

    Both representatives were very informative and provided me with all the right information. Friendly and kind service. All of my questions were addressed and answered and I was given exceptional service and peace of mind regarding my debt and ways to resolve it. Thank you so much.

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    Customer ServiceStaff

    Reviewed July 28, 2020

    This is obviously a situation that can be very confusing but both my reps really made this feel as easy as possible. Keith was able to really help me make sure that this process was going to be smooth as possible and Anthony's follow up really helped me with some questions that popped up.

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    Customer ServiceStaff

    Reviewed July 28, 2020

    I had a good experience when speaking to the representative who helped enroll me in this program however, I had an GREAT experience with the representative that called me for the "Welcome Call". He clarified any lingering questions I might have had, he was very knowledgeable and detailed with his answers as well as personable. Excellent customer service!

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    Customer ServiceStaff

    Reviewed July 28, 2020

    Jordan and my Welcome Call associate have been amazing and have answered all my questions. Very happy so far with my level of service. Looking for this to continue. I am looking forward to working with the team and getting my debt cleared up. Thank you. Adam.

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    BillingTransparency

    Reviewed July 28, 2020

    I was having it too rough to make my payments because I'm 73-year-old. I'm just getting off social security and retirement. I enrolled with NDR in October and the process was great. Everything went fine and they're really nice people. They are keeping me up to date on where I'm at. They just sent me something last week with the Walmart. Their service has been wonderful. I'm very well-pleased with NDR and I really appreciate them all.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 28, 2020

    No problem. Very quick responses and satisfaction overall. Explained everything and then some. The people I conversed with were very nice and informative. I would recommend to anyone. I was approved and on my way in minutes. It was a great experience. Thanks to everyone who made this possible.

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    Reviewed July 27, 2020

    My overall experience was good and I have nothing to complain about. The worker was regally good and well known about her stuff. She was very detail on what I needed to know and what I didn’t need to know at all.

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    Customer ServiceTechStaffLoan Process

    Reviewed July 27, 2020

    I originally calling for a loan. But I found even better. I’m overwhelmed with debt and was approved for the Debt Consolidation loan. This is amazing. The enrollment was so easy to complete. I’m sorry I can’t remember the nice man that helped me. One thing for others to know is the initial call takes quite a while but they review and summarize the entire contract, plus answer my questions.

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    Customer ServiceStaff

    Reviewed July 27, 2020

    I was very nervous to call Al Fisher was a delight to work with made me feel very comfortable. Thanks for your compassion Al! Diane in the welcome committee also very informative and pleasant. Thanks. Would highly recommend to others.

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    Staff

    Reviewed July 27, 2020

    The team at NDR was very professional and explain everything that I needed to know and understand. All my questions were answered and I am very confident they will help me reach my goal. Every step of the process was explained to me to the end. Overall they made me VERY COMFORTABLE and CONFIDENT I made the right decision to go with NDR. Thank you again.

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    Staff

    Reviewed July 27, 2020

    Good service, explained everything so I could understand. Very pleasant to speak to. Looking forward to working with them to make my life better being out of debt. If all goes well I would recommend them to my family and friends.

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed July 27, 2020

    I had never been through anything like this before. It was a new experience and a bit stressful to be honest. The speed that it was executed and the plan that was laid out made it easy to understand. Even though I did not want to go down this road, I feel confident I made the right decision. The negative impact on my credit is the worst part but hopefully all goes well and I will build it back.

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    Customer ServiceStaff

    Reviewed July 27, 2020

    I spoke with Agent Robert and he went through everything in detail to get the understanding in this Program. Thanks Robert. Hope to come out from this financial mess and get my freedom. Thanks again Robert. I was glad to see your Company through my email.

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    Staff

    Reviewed July 27, 2020

    Everyone was very professional and a pleasure to speak to. So far I've had a pleasant experience. Thank you. I look forward to resolving my debt and working with a great team of members. I'm thankful to have chosen National Debt Relief to aid me in the process.

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    StaffBilling

    Reviewed July 27, 2020

    Not being educated at all on this subject, I was fortunate to get help, explained fully. I always have lots of questions, and all were answered, I believe I am good hands to finally relieve me of my credit card debt.

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    Staff

    Reviewed July 27, 2020

    Erik was amazing he was very knowledgeable and helpful. He answered all my questions. He was very thorough and explained all benefits of using National Debt Relief. The process was very smooth and will recommend to friends. I am very satisfied customer.

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    StaffHonesty & Transparency

    Reviewed July 27, 2020

    Diana ** was very patient, friendly and helpful in the process of assisting us with the process answering all our questions. We were not sure of what we wanted to do but assured us NDR would be the best way for us to get out of debt. Appreciated her being honest and attentive to our needs. Paul ** walked us thru the next processed and was also very patient and friendly.

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    Customer ServiceStaff

    Reviewed July 27, 2020

    Excellent customer service provided by Ron and Ana. As for Ron he explained everything to me very well and made me feel very comfortable. Ana for she was very good explaining all the details and making sure I understood everything.

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    Customer ServiceStaffTransparency

    Reviewed July 27, 2020

    Everyone has been so thought and kind very respectable and very transparent to my needs. I will be honored to give those who helped me a huge applause more people if in need really need to call and talk to them, I know for a fact I am going to spread the word thru family and friends. Thank you so much again for everything.

    Susan

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    Staff

    Reviewed July 27, 2020

    Daniel was a really nice guy, He explained everything very well. He helped me so much. I am excited about moving forward and being debt-free. The experience was really great. I am nervous, but we can do this. Thank you.

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    Reviewed July 27, 2020

    Great experience so far...We will see how the ending is but I'm confident that it will be great. At the end I will let you know how everything goes. Thanks for your services and be safe out there with Covid 19.

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    Staff

    Reviewed July 27, 2020

    It took longer than expected and was a bit draining. Also it was a lot of information. However, everyone was extremely helpful, friendly and not pushy at all. Overall, it was a good experience and I feel good about it.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 27, 2020

    Overall my experience was excellent with Eziekal **. He answered all of my questions and was great to work with! The welcome call was difficult to understand as the rep spoke so fast! I suggest they slow it down a little.

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    Staff

    Reviewed July 27, 2020

    Very professional service. Very pleased. All of my questions were answered and I was able to resolve my financial burden easier. I highly recommend National Debt Relief to anyone who is having financial hardships. Thank you for your friendly courteous service.

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    Staff

    Reviewed July 27, 2020

    So far I'm very satisfied with all the people I have talked with. Very informative, answered all my questions. Excited to get my debt over with. Hoping all goes well. Would recommend family and friends to Nation Debt Relief. 5 star service.

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    Staff

    Reviewed July 27, 2020

    Oscar P. and Robert R. made the program very easy to understand, they are very professional and answered all of my questions. I was actually referred to the program by a friend and after looking to other options decided to go with National Debt Relief. I'm looking forward to have my debt solved and have a fresh start.

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    Punctuality & SpeedStaff

    Reviewed July 27, 2020

    Both employees I spoke to were polite and explained the terms in an easy to understand way. They really made this a fast and painless process. Their people skills are an asset to the company. Thank you for helping and caring!

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    Punctuality & SpeedStaff

    Reviewed July 27, 2020

    National Debt Relief really satisfied my need and I would recommend them to anybody. They did an outstanding job so far on helping me with the need, and I'm well pleased with it. Their reps have all been very generous, cooperative and extremely nice. They're very professional people. I've settled all my debts except one which would be the Visa card. It's about ready to close. I'm hoping it's gonna happen pretty quick, but I don't know who to talk to to find out for sure where I'm at on that.

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    Customer ServiceStaffRates

    Reviewed July 27, 2020

    I had been researching options in terms of how to get out of debt and possible solutions and they were the top rated that I could find on things like Credit Karma and the general reviews that I found. The agents that I spoke with were really friendly, very clear and answered a lot of questions. They shared all the information that I needed and immediately followed everything up with email. Everything was very informative and I found the agents to be helpful.

    Every time I've had any question, I've always been able to either get someone on the phone or via email. It's usually whoever's available, depending on what day or time I call. Also, everything else that they've had available and any time there were changes to the program, they've been very communicative, whether it be via email or phone. They provided me with a timeframe based on my personal finances and their general timeline as well. They advised that it was an estimated timeline and amounts, but so far, it has been accurate to what they originally told me. I've had three settled so far.

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    Staff

    Reviewed July 26, 2020

    Having debt hanging over your head is an awful feeling and Safia with National Debt Relief took the time and heard all of our concerns. She went over several options and helped us choose the right path to being debt free in the least amount of time. Not only will we be saving money, but we will do it in half the time. I can't thank her enough for all that she has done and National Debt Relief for giving us this opportunity.

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    Staff

    Reviewed July 26, 2020

    I have been more than satisfied with the National Debt Relief personnel that I have communicated with to this point. They have been very helpful, very specific, and very patient with me! The documents I received online are also very instructive and explain things in detail. I'm looking forward to going ahead with this plan and have no doubts about it since talking to the representatives that explained it to me.

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    Staff

    Reviewed July 26, 2020

    Working with National Debt was a very good experience. Both associates I worked with were very helpful and explained the process well. They made me feel very well about my future finances. They were very knowledgeable and explained everything to me in detail. Everything is looking better for me now. I enjoyed talking to their associates.

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    Punctuality & SpeedStaffBilling

    Reviewed July 26, 2020

    I have credit card debt and when I looked on the internet, National Debt had good reviews on Google. I enrolled and it was simple. My interactions with the rep was quick and positive as well. Now, they've gotten some credit card bills gone for me.

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    Customer ServicePriceStaff

    Reviewed July 25, 2020

    Darryl ** (DLV) a 5 STAR Employee!! Diane Awesome. Darryl ** helped me make Big decisions to Help me Save $$- DLV made me feel Safe & Comfort, Quotes, Caring for Me. Call DLV 2X. Was Great both times- THANK you. May & July. Diane ** also a 5 Star.

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    Customer ServicePricePunctuality & SpeedStaffLoan ProcessRates

    Reviewed July 25, 2020

    I would like to thank you for your services. I had lost a lot of sleep this past week not knowing how to get out of an enormous debt from a high interest (89%) loan. I was referred to NDR and the representative, James ** put my mind to ease as he explained the program and was not bothered by my many questions. I received excellent response and was approved for the program. I believe I will finally get some rest knowing I have a plan that will not only save me money, but get me out of debt in a short time. Thank you again for providing services to people like me that made a quick costly decision in a time of hardship.

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    Customer ServicePricePunctuality & SpeedMaintenanceStaffBillingLoan ProcessRates

    Reviewed July 25, 2020

    We were kinda at a breaking point and looking at bankruptcy. We were really in some bad debts. Life wasn't great after a job I had. I googled bankruptcies and saw National Debt Relief. My credit wasn't good enough for a consolidation loan so I called them and they talked to me. It sounded really weird and I didn't trust it at first but they're backed by the Better Business Bureau.

    A couple of months went by and I was still kind of sketched out 'cause no deals were made yet. But once the ball started rolling and they started talking to the creditors and getting everything lowered and settled to the point where we weren't looking at bankruptcy or going to court for some reason, that was that. It's a huge lifesaver. They've kind of helped us out with pretty much anything. It was last week when they called making sure we were okay with COVID. If we weren't, they could have talked about lowering our prices or how much we were putting in because of it.

    I haven't had a bad experience with them yet and I have recommended them to some people. It's pretty easy to get in contact with them. There's a whole website where you can go in and set up payments and cancel payments. You can see where the exact status of all your debts are and how much is paid towards each one individually. If anything goes wrong, they call you immediately. They also give you a number to call back. If there are any news like any settlements within reach with one of your creditors, they send you an email as well as call you with the full details on it. I've never had any issues with communications with them. They're always answering their phone pretty quickly. It's not one person though, it's whoever picks it up.

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    Customer ServiceRefunds & PayoutsStaffBilling

    Reviewed July 25, 2020

    I dealt with another consolidation organization and a couple of months ago, I found out about National Debt Relief from the television and online. I called, talked to whoever I spoke to then and realized it’s a plan that I could deal with, even if the payments are steep. I left the other organization and decided to go along with NDR. They gave me a timeframe of 24 months and we’re still working towards my debt getting settled. The amount that I had with that other debt program is what they're working on, so it’s a consolidated debt that I am dealing with at this time through them.

    I just wish the payment that I'm making on my plan was lower. That would be great. Right now, I'm going through a situation with that COVID-19. Also, I turned 65, and my Social Security check is getting less because I have to pay for Medicare Part B. I have less funds coming to me at this time and I still have to pay the same amount that we agreed to. Apart from that, customer service has been superb. Everybody’s been very responsive.

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    Staff

    Reviewed July 24, 2020

    Eric ** was so helpful and fantastic. He really made me feel better about our situation. He stayed past working hours. I'm relieved that he was so kind and never made me feel judged. The process was long but he made it bearable.

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    Customer Service

    Reviewed July 24, 2020

    I want to thank Debt Relief for the service provided today. It really gives us a peace of mind knowing that we are on our way to becoming debt-free. Everything was explained well and in detail. The program offers great options and the customer service I received from Jeremy and during the welcome call was great.

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    National Debt Relief
    Response from National Debt Relief

    Hi , thank you for the review. We love when our clients take time to let us know how happy they are! We’re happy you experienced our best-in-class service and results, and we hope to keep on delivering.

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    Staff

    Reviewed July 24, 2020

    Working with Andrew and getting help with my debt lifted a big weight off my shoulders!! He was kind and compassionate and was very patient with me!! It feels great to be on my way to being debt-free! I will definitely recommend National Debt Relief to friends and family!

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    Reviewed July 24, 2020

    Devin was great, and talked me through the whole process. I feel so much better. Now I know my problems will be handled professionally, by the best people in the business. You were highly recommended in everything I read online about your company. Thank you so much!

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    Customer ServiceStaffBillingTimeliness

    Reviewed July 24, 2020

    We were terrified to even consider asking for debt relief. But after my wife had kidney, breast, uterine, ovarian and skin cancers, and I had prostate cancer, we slowly found it more difficult to keep up with hospital and medical bills. In addition, my wife hasn’t worked since the COVID19 pandemic. We're not happy that we have to have our debts negotiated. However, after talking with Marvo **, for nearly 4-5 hours in one day, through several phone calls, we felt extremely confident and comfortable with the decision to proceed. Marvo answered every question, even if we asked it a dozen times! He had such a pleasant, calming and positive approach that one by one our fears diminished.

    The next day, we received a “Welcome Call” and spoke with Evian. She picked up right where Marvo left off with the same knowledge, expertise, charming, caring and helpful attitude. For the first time in many years, our hardships were acknowledged and recognized by someone! It would be one thing if our debt was due to poor spending habits, luxurious cars, trips and irresponsible spending. Sadly, ours was strictly due to severe and critical medical conditions. Our youngest son, was also paralyzed for six months from a spinal problem. Thank the good Lord, he is walking and working again. Having Marvo and Evian from your company working FOR AND WITH US has alleviated a tremendous amount of angst. Highly recommend this company!,

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    Punctuality & SpeedStaff

    Reviewed July 24, 2020

    Paul was super helpful and made me comfortable talking openly and moving forward. The whole process has been super easy and simple to understand. I appreciate how quickly things got moving and how all the information was upfront and clearly stated.

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    National Debt Relief
    Response from National Debt Relief

    Thank you so much for your feedback. We pride ourselves on our customer service and providing our clients with the best possible experience.

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    Staff

    Reviewed July 24, 2020

    Look forward to a brighter future with the help of NDR! Signing up was made easy. Could understand the representatives very well. Look forward to see what the outcome will be. Lifestyle change by me is overdue and I am embracing the change!

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    National Debt Relief
    Response from National Debt Relief

    Great to hear! We understand that the process can be difficult at times, but goal here at National Debt Relief is to provide a 5-star experience for every client.

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    Refunds & PayoutsStaff

    Reviewed July 24, 2020

    So far so good. Everyone is friendly, helpful, and seem to know exactly what they are doing. As I need to stop paying my creditors for approximately the next 6 months, this should be the tough part. I'm going to edit my contact info to National Debt. We will see how this goes. Thank you for your help.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed July 24, 2020

    I was very nervous to finally make this call, but everyone I have spoken with has been excellent! Thank you for your help in what seemed an overwhelming situation. Look forward to working with you. I had done my research going in and knew that NDR had A+ BBB rating, was familiar with the credit counseling process. My intake representative answered all my questions and handled this very promptly.

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    Staff

    Reviewed July 24, 2020

    Associate was very clear and concise and was very kind. She answered all of my questions. She very knowledgeable about what the plan entails. Thank you for setting this up for me and I'm excited to pay things down and get back on the right track.

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    Staff

    Reviewed July 24, 2020

    They were very informative and answered all my questions. They took the time to make sure that I understood everything. When I asked a question they took the time to stop and explain to where I understood. I would definitely recommend this to my friends.

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    Customer ServiceStaffRates

    Reviewed July 24, 2020

    Excellent customer service. Micah ** is very knowledgeable, very polite and has a lot of patience explaining and answering my questions. Other department is very helpful too. The company has an excellent rating. I would highly recommend National Debt Relief.

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    Staff

    Reviewed July 24, 2020

    Thank you for providing this service staffed with such respectful, kind, and genuine individuals. Your team helps make a challenging and emotionally difficult time seem somehow manageable. I am happy to be able to complete this process with the aid of your team.

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    Customer ServiceStaff

    Reviewed July 24, 2020

    I am a returning client & accepted without no delay. Everyone treated me in a professional manners, dignity with respects. I highly recommend to everyone their business to improve their credit score as a passport in today's market economy. Thank you so much. Bravo Zulu to Josh V.

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    Customer ServiceStaff

    Reviewed July 24, 2020

    National Debt Relief had some good reviews. I made a phone call and it worked out. And then, their customer service has been very helpful the entire time I've been with them.

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    Staff

    Reviewed July 24, 2020

    I googled a bunch of people and I liked the reviews of National Debt Relief. Their rep, Danielle, was really nice. When I talked to them, everyone was very kind and understanding. If I had questions, they were always very easy to answer and they were good. I like that they didn't make me feel bad for having gotten to where I was at. They were just excited to help me. They made me feel good about at least making steps forward. They've been very efficient. I’ve had lots already taken care of. I've nothing bad for them at all. They've been super helpful to me.

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    PriceStaffBillingRates

    Reviewed July 23, 2020

    Johnathon ** took care of my husband's and my account. Though we have just started this journey to being debt-free we already feel a sense of ease knowing we don't have high APR rates and monthly fees, and blah blah blah that makes our monthly payments stressful and almost pointless to make (Make a $200 payment on a credit card to have $196 put back on from interest rates and charges). SO STRESSFUL! We are ECSTATIC to get this ball rolling and Johnathon did a great job explaining every detail for us and made me feel comfortable to put my debt into his hands and the rest of the NDR team.

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    Staff

    Reviewed July 23, 2020

    Greg ** was so thorough and clear when describing the the program as well as Tamerna who went over the Welcome package and answered all of my questions which and made me feel more comfortable when describing the fluctuations of my credit score over the next year.

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    Customer ServiceStaff

    Reviewed July 23, 2020

    Anwar was super professional and diligent with his follow up. He was thorough in his approach and presentation. I was a bit reluctant at first but Anwar was very good at explaining the program in detail and as a result put any reluctancy I had to rest.

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    Customer ServicePunctuality & SpeedStaffBillingRates

    Reviewed July 23, 2020

    I had a great experience with National Debt Relief. For a long time I was worried about the high interest payment on my credit cards. I heard very good reviews from friends and decided to give them a call. Jeremy **. He was very helpful and he set my mind at ease quickly into the conversation. He told me how NDR could help. I am very satisfied with this experience. It has put my financial affairs in place. Thank you for your expert assistance. JUDY

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    Punctuality & SpeedStaff

    Reviewed July 23, 2020

    Kyron was most helpful from the beginning. He took his time explaining the program to me. He answered all of my questions with patience and perfectly. I understand everything about the program and how it could help me. I also like the fact that Kyron was not pushy. Big plus to me and my husband! You should be very happy and proud to have him on your team. He was prompt, courteous and very respectful. A huge thank you to him and your company!

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    Customer ServiceTimeliness

    Reviewed July 23, 2020

    Read reviews online and decided to go ahead and try National Debt Relief. Got the call the very next day from Diane and she was phenomena!!!! She took the time to make sure I understood everything and asked if I had any questions. Did not feel rushed whatsoever. I would definitely recommend you guys!

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    Response from National Debt Relief

    •Thank you! The team here at National Debt Relief is thrilled to hear such great feedback, and we’re proud to be your partners on the road to a brighter financial future.

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    Staff

    Reviewed July 23, 2020

    I had a very good experience during the enrollment process. Both reps that spoke with me were very nice and helped with all the questions that I had. They were informative and straightforward. Fingers crossed the process continues to be this way.

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    Staff

    Reviewed July 23, 2020

    My experience. I want to thank everyone who has helped me. I’ve been going through such a bad hard time with all this and everyone’s been so kind and gave me so much good information and I thank y’all all from the bottom of my heart!!

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    Staff

    Reviewed July 23, 2020

    I appreciate the help I received today. Thank you so much for taking a load off my shoulders. This will be such a relief and will help me buy a new home. The process was easy and Jamel was very helpful.

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    StaffHonesty & Transparency

    Reviewed July 23, 2020

    I have just completed the paperwork and all of my information has been uploaded. Everyone has been so nice and professional. I feel like I am in good hands. So far I am very impressed with the NDR service. I think they are the best at what they do but to be honest I am a little fearful of the creditors and what they may do once they have seen that I have "baled" for the option of NDR. I have confidence they will take care of me. -John

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    Response from National Debt Relief

    Great to hear! We understand that the process can be difficult at times, but goal here at National Debt Relief is to provide a 5-star experience for every client.

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    Customer ServiceStaff

    Reviewed July 23, 2020

    Very thorough, knowledgeable, and professional staff! I feel very secure in the fact that my finances can be taken care of, fairly and thoughtfully in this program. A million thanks from the initial enrollment to the welcome call, great experience!

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    National Debt Relief
    Response from National Debt Relief

    Hi , thank you for the review. We love when our clients take time to let us know how happy they are! We’re happy you experienced our best-in-class service and results, and we hope to keep on delivering.

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    CoveragePunctuality & SpeedStaff

    Reviewed July 23, 2020

    I have nothing but good things to say about National Debt Relief. Everyone was very informative and knowledgeable. Very professional. Everything was done quickly yet covered all questions that I had. I would definitely recommend National Debt Relief to help those in need of getting control of your debt.

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    Staff

    Reviewed July 23, 2020

    I want to let you know your service is outstanding. I had to eliminate 2 debts that I accumulated over a period of time. I plan on working with NDR to reduce my debt. I also want to thank Salifa for helping me with the preliminary.

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    National Debt Relief
    Response from National Debt Relief

    Thank you for the feedback – we’re glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427

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    Joseph increased rating by 1 star.
    Customer ServiceContract & TermsStaff
    After a positive interaction with National Debt Relief, Joseph increased their star rating.

    Original Review: July 23, 2020

    For the most part I was happy with consolidation specialist. The only real problem I had, was the call quality. A lot of times it sounded like Anwar was speaking underwater and it was mostly during important moments like verifying information about program and what I was agreeing to. Numerous times I had to ask him to repeat something. Thankfully I’m provided with a copy of the agreement.

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    National Debt Relief
    Response from National Debt Relief

    It sounds like your experience was less than ideal. We always strive for excellent client experiences – is there any way we can make this right? We’ll will be reaching out shortly, but you can also call us directly at 888-660-7427.

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    Customer ServiceStaffBilling

    Reviewed July 23, 2020

    I don’t know what I would have done without Greg and his team at National Debt Relief. I was so in debt with credit cards I didn’t see any end in sight. Greg just happen to call me one day and told me what they could do for me with my finances. It was like a big burden had been lifted off my shoulders. I had been praying for something to happen to help me out and I don’t know how Greg got my name but he was an answered prayer. I just want to say Thank You so much for all your help!!

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    National Debt Relief
    Response from National Debt Relief

    Thank you! The team here at National Debt Relief is thrilled to hear such good feedback, and we are proud to be your partners on the road to a stronger financial future.

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    StaffBilling

    Reviewed July 23, 2020

    Working with National Debt Relief has decreased my monthly payment and I like the convenience of everything together. Everyone has also been very helpful and professional. I appreciate their service.

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    Punctuality & SpeedStaffBilling

    Reviewed July 23, 2020

    National Debt Relief is willing to work with your budget, help you climb out of debt and bring your credit score back up. We're three-quarters of the way through our credit cards and about halfway through on the actual amount of debt. Their program is very manageable for us financially, and it's helping us grab our credit score back up. They took the total amount of debt and they worked out a monthly plan for us. But during the COVID crisis, they've been very flexible on the amount due to our income, whether or not we have sufficient income coming in. They're doing a very good job. Everybody's courteous and they are well-informed and prompt in getting back to us.

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    Staff

    Reviewed July 22, 2020

    I've had great service. Thank you to Eva for setting me up. She worked hard and got me taken care of. I'm looking forward to being debt free! This was an easy process and I had support the whole time. Thank you again and again.

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    Staff

    Reviewed July 22, 2020

    Randy and my welcome representative Shebvon were so very polite and helpful. I am nervous to complete this, but I feel better about my decision. I have had good credit my entire life, but Covid has done a number on us and the struggle is very real. Thank you.

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    Punctuality & SpeedStaff

    Reviewed July 22, 2020

    Wonderful experience. Fast and easy, very helpful. Gave a lot of my stress off of me. I felt like I was drowning in debt, and now I feel so much better. I am thankful and hopeful that soon I will officially be debt free.

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    Customer ServiceStaff

    Reviewed July 22, 2020

    My experience with enrolling has been very pleasant with Marvo. He is very knowledgeable, caring and straightforward. He made this process very smooth and I am grateful. The welcome call was also very cordial and effortless. I truly hope that this plan works to get me to debt freedom.

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    StaffBilling

    Reviewed July 22, 2020

    Very pleasant. The initial agent, Mr ** was very understanding, worked with me, explaining every detail 2 or 3 times if needed. I would recommend National Debt Asoc (nba) to anyone that got into a bind with their credit cards. I would give nba a 10 out 10.

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    Punctuality & SpeedStaff

    Reviewed July 22, 2020

    She was very helpful and efficient. Went over everything again that the initial caller had. Quick and very friendly. Thanks for easing me into the transition to debt freedom. Any questions I had were answered well and easy to understand.

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    StaffTransparency

    Reviewed July 22, 2020

    I am very grateful to Mr. Allen **. Thank you for having a good specialist who speaks russian. Many thanks to Mr. Allen ** for the excellent explanation of all the rules and requirements, which helped me answer and sign the documents. I am very happy to cooperate with your company. I really hope that my expectations will be met.

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    StaffBillingRates

    Reviewed July 22, 2020

    Eugene ** was a great help. I know this is the answer to get me out of credit card debt. The interest eats up my monthly payments on my cards. Thank you, Eugene, for giving me peace of mind. I was hesitant to go this route but I'm glad I did.

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    Reviewed July 22, 2020

    I started off very scared and nervous but they walked me through everything and made me feel confident I'm doing the right thing at the right time. Thanks to them, I feel good about restarting my life. I would highly recommend to anyone.

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    Staff

    Reviewed July 22, 2020

    Everyone I have worked with so far has been helpful and able to explain the process and everything very thoroughly. I have started the process now because of how great and easy it was to start. I am hoping that it stays this way during the entire process.

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    National Debt Relief
    Response from National Debt Relief

    Great to hear! We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5 star experience for every client.

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    Staff

    Reviewed July 22, 2020

    Great experience, helpful, thoughtful, and caring people that walk you through the process of National Debt Relief. Thank you so much! I’m ready to become debt free! Excited to be on the right path for better financial health! Thank you.

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    Staff

    Reviewed July 22, 2020

    The whole process was made easier, and put my mind at ease. All my questions were answered and explained in detail with patience and professionalism. The first step to enroll in the program was a difficult decision, but glad we did it.

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    Staff

    Reviewed July 22, 2020

    The representative was very polite and respectful to my situation and was very knowledgeable with what he had to offer. He was able to answer all my questions and concerns. I feel confident that everything will be ok in the next 23 months.

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    Customer ServiceStaff

    Reviewed July 22, 2020

    I really appreciate the two girls who helped me. They were very professional and knew how to explain thing to me in my own language. Even though I speak English it is always good to deal the financial things with the native language.

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    National Debt Relief
    Response from National Debt Relief

    Hey Tatiana, thank you for the review, National Debt Relief appreciates when our clients take time to leave a note about us! We are glad you experienced our (world-class experience or results) and hope to continue the positive trend.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed July 22, 2020

    Very thorough and easily understandable explanations, excellent customer service. Lovely lady by Tangela helped me with setting up consolidation, and a friendly Nicole made sure all my information was accurate. Followup calls were quick and timely, and both individuals were very patient in going through documents.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed July 22, 2020

    My daughter is my only child and she was getting married. I had great credit. I allowed her to put a bunch of stuff on my credit cards. She lost her job shortly after that and it took her more than nine months before she even found a part-time job. So many credit just sunk then so we went through NDR to try to get my credit back so I can buy a car soon.

    I have been a year into it, but several of the payments had been pushed back now because of COVID. NDR was good about it. The only problem I have with them is that they would tell me to send something, then we would send it but then they would say they never received it. We did this six times. I wish that they could find the things we send them not only in the email but in the mail. Maybe I'm talking to different people all the time, and we're not getting things across, or it must be a big company. My daughter noticed it too, because I have allowed her to be able to call and talk to them about it. She had to, for COVID and stuff, and they put her name on there. They kept saying they needed a letter for her to talk. I okayed it. It has been a little better. And then last week, they called back and said, “No, it has to be signed by you instead, not her.” But other than that, they're doing a good job.

    It took everything we had and came up with the best plan they could find for me. They told me how much it would be and we agreed to it, and they just did it. It has made my life a lot better. It stopped all the calls. I was really worried about having poor credit then. I just couldn't wait to get it all paid for and get some kind of credit built back up. I was so happy when I got it all built back up, but now this happened. But I know we can build it up again.

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    Customer ServiceStaff

    Reviewed July 21, 2020

    My experience was good other than multiple call while I was trying to work. The communication was thorough and she took her time to answer my questions as they came up. Adam was helpful and took the time to walk me through the process and I appreciate that.

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    National Debt Relief
    Response from National Debt Relief

    Great to hear! We understand that the process can be difficult at times, but goal here at National Debt Relief is to provide a 5-star experience for every client.

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    Customer Service

    Reviewed July 21, 2020

    The call was rather long, but very detailed with everything from what was on your credit report to the program options and steps to go through with said program used. Saved us A LOT of money in the long and short term.

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    National Debt Relief
    Response from National Debt Relief

    Hi , thank you for the review. We love when our clients take time to let us know how happy they are! We’re happy you experienced our best-in-class service and results, and we hope to keep on delivering.

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    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed July 21, 2020

    I called National Debt Relief for help to consolidate my bills and lower my monthly expenses. I found them, Danny and Anna, and David to be patient, knowledgeable, and informative. They were both very kind and encouraging and never tried to made me feel like I was holding them back by going too slow!

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    Customer ServiceStaff

    Reviewed July 21, 2020

    Professional and good customer service... This service will benefit those that are trying to download debt in a 2 to 4 years time and don’t want to personally hassle with creditors due to unforeseen circumstances. In my case it was poor health and job loss.

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    Staff

    Reviewed July 21, 2020

    I created an account with National Debt Relief to consolidate my debt. Atif did an excellent job of walking me through the process. He was articulate and knowledgeable. He paused for me to ask questions and made sure that I was comfortable at all times.

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    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed July 21, 2020

    Excellent. Josh and Anna help me to understand the program and give all the info and help me to set this program to payoff all my credit card and I am very happy for their help me and Anna send me all the info for my payment schedule dates and customer care phone numbers and email address to communicate with them if I have any question or if I get any documents related to all my credit cards to do further correspondence to relevant department.

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    Customer ServiceStaffBilling

    Reviewed July 21, 2020

    I’m really appreciated for your help. I will like to thank you so much, for helping me out with my debt. With this program it will help me a lot with my monthly billing. I’m looking forward to it, hopefully, everything are going well. Thank you for taking your time go through everything with me. Great customer service. A ++

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    Customer ServiceStaffBilling

    Reviewed July 21, 2020

    I was able to obtain all information and apply within a short period of time and customer service was great as well as courteous. I would definitely recommend. I am looking forward for a debt-free lifestyle and comfortable payments.

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    Customer ServiceTechStaff

    Reviewed July 21, 2020

    My account was set up in a professional manner. The customer service representatives were knowledgeable and answered all my questions. The process was easy to complete. They ensured that I understood all parts of the contract. I would highly recommend.

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    National Debt Relief
    Response from National Debt Relief

    •Thank you! The team here at National Debt Relief is thrilled to hear such great feedback, and we’re proud to be your partners on the road to a brighter financial future

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    Staff

    Reviewed July 21, 2020

    Thank you very much for your support and understanding! I very thankful to this organization for their help during this time of my life. Life is very difficult sometimes, and getting The National Debt Relief helping me means everything for me.

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    Customer ServiceStaff

    Reviewed July 21, 2020

    Excellent service and walkthrough of benefits and services. Representatives were patient and courteous when dealing with questions I needed answered. I was deeply satisfied with every response and will recommend these services to anyone who needs help with debt relief.

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    National Debt Relief
    Response from National Debt Relief

    Thank you so much for such a great review! We work really hard to offer the best possible experience for every client. We made sure that (Agent name) got the recognition (he/she) deserved. Everyone here at National debt relief are really happy to see your review.

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    Staff

    Reviewed July 21, 2020

    I am so happy to have found your company! This is going to help my family out so much, especially during these trying times. Everyone has been so helpful and nice that we have spoken with. Thank you for giving my family our financial future back!

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    Customer ServiceStaff

    Reviewed July 21, 2020

    You made it so easy for me, just one call and I got all the help I could ask for. I will tell everyone I know this is way better than bankruptcy. Just like they said. It was very very helpful to me. Thanks again.

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    Punctuality & SpeedStaff

    Reviewed July 21, 2020

    It was a good experiance signing up for the program. Everything is very clear and everyone is very helpful and quick to answer questions throughout the process. Looking forward to working with National Debt Relief on my way to financial freedom.

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    Price

    Reviewed July 21, 2020

    My wife and I were clients of National Debt Relief for over a year from 2018 to 2019. We were sued 3 times while in the program and at least 1/3 of all monies from my bank account that were paid to NDR to resolve debts were collected as fees paid to NDR. It adds up to 25% to 33% or more. Several accounts were actually settled for more than what was owed after their fees were calculated. You are much better off trying a debt counselor or trying to negotiate the debt on your own. These guys just cost way too much for the services that they offer. “Rose colored glasses” is what they offer, but reality is what you’ll get. This was my experience at least. Good luck!

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    Customer Service

    Reviewed July 21, 2020

    I'm excited to start getting out of debt. Those that I have spoken with were all awesome. They explained everything to me. If I have any questions or problems I can call anytime I need to. Thanks, ladies and gentlemen for your assistance. The road to recovery.

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    StaffBilling

    Reviewed July 21, 2020

    Everyone has been nice and respectful helpful. I am hoping this will help me get out of debt. I am hoping that my credit card don't try to take me to court or Garnish my check because I can't afford that.

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    Punctuality & SpeedStaff

    Reviewed July 21, 2020

    Lady spoke too fast. It was a little hard to keep up. Other than that it went well. Thank you for your diligence and help in helping me to understand my options in this matter. I have complete confidence that it will help.

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    Staff

    Reviewed July 21, 2020

    My experience was awesome. Everything was explained well and all my answers were properly answered. I felt very comfortable and understanding of the whole process and I feel like I can breathe again because I’m getting the help I desperately need.

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    Staff

    Reviewed July 21, 2020

    The program looks excellent, and the new financial plan I have as a result of contacting you is going to be actually doable, as opposed to the swamp I was drowning in before! Robert ** helped me through the application process, and he has such a calming reassuring way about him. He helped me get from panicked despair to relieved hope. Thank you, him specifically, and all of you working on my behalf!

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    Reviewed July 21, 2020

    My experience with National Debt Relief has been good. However, I'm having some challenges with online stuff. There's a pop up that keeps coming up. When I go online, it says that there's important information that's missing. When I tried talking to them, they said I needed to sign something and send it back but I'm stuck at home. I don't have a printer so I couldn't. I asked them if I could just sign it through a DocuSign online, but apparently, I couldn't so it's just pending. Now that I'm working with them, I feel good. It's nice to see my credit score go up. Slowly, but it's going up.

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    Reviewed July 20, 2020

    Best experience ever, Sabrina ** was the best overall person to speak with. I don't know what we would do without speaking to her or contacting National Debt Relief. I would recommend National Debt Relief program to anyone in need.

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    Customer ServiceStaff

    Reviewed July 20, 2020

    Both of the representatives I worked with during my application and welcome to NDR were both friendly and exceeded all of my customer service expectations in a modern-day world. I would highly recommend the company so far! I only ever felt supported and heard.

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    Reviewed July 20, 2020

    My experience was great. They took the time to go over everything with me. Everyone made sure I understood fully so that we could be on the same page. I am happy with the program and I feel like it’s a fresh start.

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    Staff

    Reviewed July 20, 2020

    Tatiana was an expert and very patient with the process. She was very helpful explaining the program. She is an asset to your company! I researched your company, decided to give you a try, I’m glad I did. The program will meet my objectives well.

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    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed July 20, 2020

    Really quick, accurate and helpful support. The solution of my problems was in one easy phone call. So far so good. I am looking different after this phone call. It protects all my family with one single payment, and saving money making sure the debt will taken care of. Thank you.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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