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National Debt Relief Reviews

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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 64 Reviews 12235 - 12435
    Verified purchase
    Staff

    Reviewed Sept. 10, 2020

    Angelica was very helpful with providing me my options and information to make my financial debt situation much better. She was eager to help me and consciences of my time. I can tell Angelica is a very genuine person and I am glad I her work with me today. Bless you!

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    Staff

    Reviewed Sept. 10, 2020

    The experience with Caliph was excellent. He was very thorough and helpful. Highly recommended. I would recommend this program to anyone who needs to take a financial load off. Thank you very much for all the help and time today.

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    StaffFollow-Through

    Reviewed Sept. 10, 2020

    The worker was very professional and explained me to everything that I can understand. At first, I was very nervous but she followed through with everything and it made me feel confident about this company. I wish I knew about this long time ago but thank you!

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    Staff

    Reviewed Sept. 10, 2020

    Was easy to set up and get approved. The people that help you they are helpful and respectful. This is the only program that will get your finances in order and become debt free plus they have lawyer that will represent you in any legal matter that comes up.

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    StaffRates

    Reviewed Sept. 10, 2020

    Paul ** was exceptional. His service A+. * He made me feel taken care of- meaning he Listened. He carefully answered all my questions/ concerns- while he articulated the program in a way- I could fully understand. * I felt like he had my best interests in mind- meaning gave me options- room to ask anything etc.- it was a no pressure conversation- which me choose to go forward. I have no tolerance for pressure- it reeks of desperation- this was the exact opposite of that. * He both represented himself & your company- as professionally as possible. Impeccable Service- which is very rare.

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    CoverageHonesty & Transparency

    Reviewed Sept. 10, 2020

    Adam and Anna did a wonderful job on getting me enrolled and to set my mind at ease. I will be honest that in the beginning I was very apprehensive about the program. But with the written material and Adam was very careful to cover and answer all my questions. Anna reinforced every thing completely.

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    Tech

    Reviewed Sept. 10, 2020

    They are great to work with and saved me a lot of money. It only took a couple of hours and they had all the information needed and had a contract ready to go. It was very painless and they explained how everything would work.

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    Staff

    Reviewed Sept. 10, 2020

    Paul was very kind and helpful, my experience was excellent. I thought it would be difficult but it wasn't, I will definitely recommend family and friends. I can finally look forward to being a homeowner. Life is looking much better, all thanks to a conversation with your awesome agent Paul.

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    National Debt Relief
    Response from National Debt Relief

    Thanks for leaving a review and mentioning our agent Paul. We loved hearing that you were happy with our service. National Debt Relief is always here for you.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 10, 2020

    My husband & I reached out to NDR to gather information about how they could help with our mounting debt, from our first call with David C to our welcome call with Iman everything was so thoroughly explained and both of them were knowledgeable, friendly and made us both feel so comfortable. We took the plunge and signed up. We are already feeling a sense of relief and are looking forward to working with National Debt Relief. Thank you, Alicia & Joe B

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    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed Sept. 10, 2020

    After researching debt relief programs, NDR consistently came up in my research as the top program in the nation for debt relief. I requested information online and received a call back within minutes from Wesley who was patient, informative, answered all my questions, and was not pushy in any way which helped ease my decision to use this program. I also had a positive experience with Karim who assisted in the Welcome Call. I enjoyed all the quick e-mail correspondence, having both Wesley and Karim explain all the documents as they were being completed and signed, and stopping frequently to make sure my questions were being answered. No complaints, overall positive experience. A lot of information to digest but it was made as easy as possible and I'm hopeful for success in this program.

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    StaffBilling

    Reviewed Sept. 10, 2020

    The enrollment process at National Debt Relief was painless. I had been with another company. I did not pay attention to what I was doing and didn't understand that I would need to go into debt to consolidate my debt. I have to default on my payments. But they explained everything and made me understand what I was getting into. They are also doing what I'm paying them to do. They don't bother me, I don't bother them. I just check on it every couple of months to make sure that they are continuing to do what they promised and they are, and I'm pleased.

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    Refunds & PayoutsStaff

    Reviewed Sept. 10, 2020

    I thought process would take weeks to get started. It took less than an hour and they guided me thru the process answering my questions along the way. When all done I found I wished I would have taken this step earlier. Now I can pay my debt off in months versus if ever even possible to pay it all off. Thank you.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 10, 2020

    They were thorough and complete with their explanations and Communications. They made me feel like I was their only client even though my debt barely qualified for the program. They understood all of our health challenges and deaths we faced in 2019.

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    Customer ServiceStaff

    Reviewed Sept. 10, 2020

    Has been an experience of a lifetime. Everyone is truly concerned about what I've been going through. Trying to do it on my own wasn't easy. Then I called National Debt Relief. Talked to Kenny ** about my problem. Helped me through everything. Thank you National debt relief. I can breathe again.

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    Customer ServiceStaff

    Reviewed Sept. 10, 2020

    My service rep Micheal ** was very good at explaining and making it it easy on me with a positive attitude with helping me. The welcome call lady was just as positive and congratulating me for join and was happy to have me a part of this program to better myself.

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    StaffBillingHonesty & Transparency

    Reviewed Sept. 10, 2020

    In talking to National Debt Relief versus talking to some of the others, NDR seemed more honest. They worked with me and they are still working with me. Right now, I'm unemployed with no income because of this COVID, so they've helped me delay my payments. The sad part about it is I'm so close to finishing up when COVID hit. I was supposed to finish around May or June of next year. So, it puts me in bad situation because my goal is to finish up the accounts that I've got in there now. And as I was able to finish up accounts, to actually add some others that are out there to try to get everything completely taken care of, I'm having a hard time trying to find something. I'm trying to find a job. I've had a rough time since the economy tanked back in 2015, 2017. I’ve had a lot of temporary jobs and now, employers are looking at it as a bad thing. And I'm like, “Guys, y'all just don't understand.”

    But NDR seem concerned. The people that I've talked to have been compassionate, listen to you, and try to help you come up with a solution. It’s not, “Oh, you go give us our money. We're gonna do this,” and that's it. I had another company and that was pretty much the situation. They didn't care. They just, “This is the program. This is why it's gonna be done.” That is not the way that NDR handles it.

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    Staff

    Reviewed Sept. 9, 2020

    Nathan ** was amazing. Did a phenomenal job. Very knowledgeable and extremely helpful. Couldn’t have asked for a better experience. So thankful that there is another solution to getting out of debt besides bankruptcy. Have already recommended to a couple of friends and family members.

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    StaffHonesty & Transparency

    Reviewed Sept. 9, 2020

    I just enrolled with National Debt Relief and they were really clear on what was going to happen and what to expect (also helped that I knew what I was getting into). They did not lie or sugar coat anything as far as what could be the negative side on doing this program.

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    Customer ServiceStaff

    Reviewed Sept. 9, 2020

    Matthew was so wonderful. He was kind and patient. He explained the program thoroughly and really put my mind at ease about the process. I was nervous about everything, but he really made me feel like I was truly cared about by the company. My representative who walked me through the welcome call was also wonderful. The kindness and helpful ways of this company are outstanding.

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    Staff

    Reviewed Sept. 9, 2020

    Service rep was great and explained everything very well. Give him a 10 out of 10. All correspondent was clear and easy to understand. Easy process will make life a lot easier. Will tell my needs friends about you and your great people. Look forward to a great relationship.

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    Customer ServiceStaff

    Reviewed Sept. 9, 2020

    Chaz ** was the first one I talked to and he definitely is very thorough on explaining the program. He definitely got me calmed down, as he knew I was very scared. I called numerous times last when he was working to ask questions. He is so cheerful. Pleasure working with him. Jamie was my welcome call to the program and again another person thorough on going through my account. She explain things I should do which help me start this process. She was very cheerful and a pleasure to work with. Thank you both.

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    Staff

    Reviewed Sept. 9, 2020

    Very knowledgeable, and friendly. Made me feel comfortable about my situation. Looking forward to finishing the program. Ben ** was wonderful to work with. It is a very stressful time for us, and we really feel comfortable with our decision to use this program.

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    Staff

    Reviewed Sept. 9, 2020

    My experience of positive against all odds; NDR has given me a ray of hope even though I have been discouraged multiple times especially during these unprecedented times; I appreciate my NDR representative for being courteous, patient, kind and understanding. I am grateful and appreciative to have this option versus the alternatives. TY NDR.

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    Customer ServiceStaff

    Reviewed Sept. 9, 2020

    On 9/8/2020 I phoned in just to check the status of my account. DARBY or DARBIE (female), not sure of her spelling proceeded to help me, but as I was asking questions she kept cutting off my questions before I could get them out. I finally asked her to allow me what I was asking before she answers. She claimed it was a delay on the call, which was untrue cause I would never get the ? out. I asked for another rep cause she was becoming frustrated. She rudely placed me on hold for over 15 minutes before I hung up and called back in which Chelsey was very helpful and apologized for Darbys very very rude action. Darby really needs training in her customer service skills.

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    Customer ServiceStaff

    Reviewed Sept. 9, 2020

    My experience was informative and clearly explained. Franklin went above and beyond with his patience and understanding dealing with my lack of knowledge with phones. My welcome call was excellent. I appreciate everyone for a painless and enjoyable experience.

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    Staff

    Reviewed Sept. 9, 2020

    Thank you Lauren for making this process so easy and understandable. Your patience in helping me understand the process was very appreciated. I feel confident that I have enough support to make this happen and become closer to being debt free.

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    Customer ServiceStaff

    Reviewed Sept. 9, 2020

    I just got enrolled in the program and they were so helpful answered all my questions did my welcome call with Natalie and she was amazing answered all of my questions and was really helpful. She explained the program through and made sure I understood what I was signing before anything. Thank you.

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    Customer ServiceStaff

    Reviewed Sept. 9, 2020

    Victor ** was and is extremely helpful and elaborate with details. He made it an easy and stress free process. Very lengthy calls but enough information to feel comfortable with making a transition to debt consolidation. I was satisfied with my overall experience throughout.

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    Staff

    Reviewed Sept. 9, 2020

    I was assisted by wonderful, patient individuals that did not make me feel ashamed of my current situation at all. They were very understanding and helpful. I would recommend these services to anyone that is in a pinch like I am and want to become debt free.

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    StaffHonesty & Transparency

    Reviewed Sept. 9, 2020

    I honestly never thought it would be this easy. The help I received was top notch. I would like to thank the entire staff for all of your help. They walked me through the entire process and explained everything to me. Highly recommend to anyone who needs help.

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    Refunds & PayoutsBilling

    Reviewed Sept. 9, 2020

    I would recommend this my family and friends. The personnel was easy to work with and were always pleasant to at all times to me. They explained the program to me so that I understood everything to me and answer my questions. My payment now is less than what I paying out every month.

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    Customer ServiceStaff

    Reviewed Sept. 9, 2020

    Great staff very helpful and courteous. The team walked me through with great patience and I am very grateful and I feel very confident in me turning a new leaf over. They followed up on case diligently. I would highly recommend your company.

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    Verified purchase
    CoverageTechStaffTransparency

    Reviewed Sept. 9, 2020

    Signing up for the program was easy and informative. I was very impressed with the friendliness and transparency of the program representative. They went through every single thing regarding the program and then covered every item in the contract. I look forward to working with National Debt Relief willing getting back into financial stability.

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    StaffRates

    Reviewed Sept. 9, 2020

    My representative Simon ** deserves five star rating. If I could give him more I would. He was very knowledgeable, answered all my questions. He definitively has put me at ease and given me hope. Your company is fortunate to have him as an employee.

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    Billing

    Reviewed Sept. 9, 2020

    We can finally see light at the end of this big black tunnel of debt! Without using this program and the system NDR has set up, it would have taken over 20 years to pay off our debt making minimum payments - which is exactly where the credit card companies want you to be! We have spent the better part of five years paying on these debts only to see our balances remain the same. With the current pandemic and layoffs all around us we had to make a debt recovery plan that would impact our finances immediately. National Debt Relief offered that lifeline to us when we needed it most.

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    Staff

    Reviewed Sept. 9, 2020

    When I reached NDR I was clueless of what is this program for, Christopher ** contacted me and helped me with every single question and guide me to take the the best option for me, looking forward to debt free life.

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    Staff

    Reviewed Sept. 9, 2020

    Within 45 minutes I had my debt cut drastically. I didn't know what I was going to do and Carlos was so helpful. I can breathe again!! If you are in debt and don't know how you are going to make ends meet financially, this is the place to go!!!

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    Staff

    Reviewed Sept. 9, 2020

    We were very satisfied with Krystina **. She was patient with our enrollment and made us feel at ease. I would recommend her and the agency to anyone. Krystina took us through each step of the forms. We are not real tech savvy so her expertise was a blessing. Thank you.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 9, 2020

    Everyone I've talked to have been friendly but professional, understanding, and they explain things thoroughly. I have called a few times for explanations of things that may have been explained to me before but it was never questioned and I never felt silly for calling. I'm only beginning the program but we're off to a really good start!!

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed Sept. 9, 2020

    National Debt Relief is doing okay with me. But the thing is, a couple of times, I call them and ask because it seems they're taking money but they are taking care of three clients, however, the rest of the eight clients are there. They're all going under the debt collection. I told them to contact those people and they said they would only talk if they pay in the savings.

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    Punctuality & SpeedStaffBilling

    Reviewed Sept. 9, 2020

    I was with another debt relief company and I was not happy with the way things were going there so I switched over to National Debt Relief. Everybody there is super cool and nice and everything went really smoothly. I just thought it would go quicker but then COVID kicked in and I couldn't live up to my end of it. It was supposed to take two years for all these stuffs to happen. The program would be until next June but I wasn't able to make payments for how many months so I understand the delay. I'm perfectly happy with how things are going. I just sent NDR money to hopefully pay off all the stuff that I have. I'm just waiting to hear back as to when all that stuff is gonna go. Now that they have my money, they can settle all these things and my credit score will go up.

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    Customer ServiceStaff

    Reviewed Sept. 8, 2020

    I was asked to call in for my welcome call to complete the sign up process with National Debt Relief. I had the good fortune to speak with Vanessa who was both friendly and professional. My call was a pleasure and a breeze. Vanessa performed flawlessly and helped me to resolve the authorization form and all questions in a wonderfully courteous and expert manner. Thank You Vanessa!

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    Staff

    Reviewed Sept. 8, 2020

    Robert was really helpful with all my concerns. He helped me to get approved and explained everything really good. He walked me through the whole process and he was explaining every part of the program. I hope I got a good experience in this journey since it's a little scary to be on this path.

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    Punctuality & SpeedStaff

    Reviewed Sept. 8, 2020

    Bernard was fantastic to work with. A true knowledgable professional. Quick answers to my questions, and good foresight into future concerns that could happen. Did not come across as a complete salesman compared to others had spoke with at other companies.

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    Staff

    Reviewed Sept. 8, 2020

    I had a great experience in getting started! It was easy yet very informative! The people I spoke with were friendly and understood where I was at in my financial journey. They took me seriously and answered all my questions.

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    Staff

    Reviewed Sept. 8, 2020

    Spoke with a debt counselor and they were very helpful in helping me come up with a plan that is financially sound for me to save money and get out of debt. Counselor was very knowledgeable and able to assist me for financial relief. Look forward to working with NDR.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 8, 2020

    I was hesitant in calling. But Aaron made me feel at ease almost immediately. Everyone was very nice, thorough, professional and timely. Aaron was very informative. I am excited to get this chapter of my life going. I cannot wait until I am debt-free.

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    Staff

    Reviewed Sept. 8, 2020

    This is the second time I have sought debt relief and it has been a wonderful experience. Thanks for helping us get out of debt!!!! My and I really appreciate your help. We will recommend you guys and gals to anyone!!!

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    Customer ServiceContract & TermsStaff

    Reviewed Sept. 8, 2020

    Detail step by step process towards being debt free. Friendly and knowledgeable. Overall good experience. Flexible terms to meet your personal situation and communication so everyone is on the same page and you understand fully the agreement. Better understanding of budget and managing finances.

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    Customer ServiceStaff

    Reviewed Sept. 8, 2020

    Sebastian was on top of everything and got me approved and made me feel so much better. I felt the weight lifted from my shoulders when I hung up the phone.. I feel like I can finally breathe again.. He did not stop until we had completed what we needed and I was satisfied. This guy knows his stuff. He went over everything there was and made me understand the entire process. I surely appreciate that. Thanks.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 8, 2020

    The people were very professional and polite to me on the phone. I was impressed with how fast the process was. Definitely will be referring others in need! I was so relieved to receive such great customer service. Thankful I choose your company. THANK YOU SO MUCH FOR ALL YOUR HELP!

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    Staff

    Reviewed Sept. 8, 2020

    I would recommend to a friend. Everyone I talked was courteous and patient with me. This was a big decision on my part and they helped tremendously. I can't think of anything else to say but Thank you. I am retired and on a fixed income and need a little help sometimes.

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    Staff

    Reviewed Sept. 8, 2020

    National Debt Relief took me right in and got my stuff done. It felt good that all my creditors are being able to get situated. It’s an amazing program and I’ve been on it for at least a year. They negotiated with all my debts except for one so far. I check on the dashboard from time to time to show me my progress and it has been a good one.

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    PriceRefunds & Payouts

    Reviewed Sept. 8, 2020

    Everything went great when I reached out to National Debt Relief. I did some background search and I liked what I saw with them. I've got a couple of debts paid off. One was just recently paid off and one was three months ago within six months when I first started. I'm coming up on a year in November. I got another debt in the process right now. National Debt Relief is doing a great job. Every now and then, I’d go on the dashboard and look at things. I wish I can send more money so the process will be a little bit faster, but I just can't right now. As soon as they pay everything off, then I'll be happy.

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    Staff

    Reviewed Sept. 7, 2020

    National Debt Relief has provided an excellent support and their staff have being courteous. They assisted and provided support with all questions we had and clear our doubts. I would definitely recommend this company to my friends and family as their services are excellent.

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    Staff

    Reviewed Sept. 7, 2020

    EXCELLENT. The two people, Parker ** and I can't remember the other guy's name. Both were very professional and put me at ease on my decision to get out of debt. I would recommend National Debt Relief to a friend or anyone else.

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    Staff

    Reviewed Sept. 7, 2020

    So far, so good. They were good and very helpful during the initial contact. The information they provided stood out to me. They're also pretty easy to stay in contact with.

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    Punctuality & SpeedRefunds & Payouts

    Reviewed Sept. 7, 2020

    I saw on Better Business Bureau that National Debt Relief was okay. I send the money and they pay off what they gotta pay off. I'm having good progress. I'm waiting for the one to get settled and that will be it.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2020

    Definitely. Mr ** was an excellent customer service representative. He stated everything that should be from the dates, how much I owe and many other things dealing with the debt relief program. This debt relief so far is a great program and if there is anyone I know who is having problems with their debt I would tell them to go to National Debt Relief.

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    Staff

    Reviewed Sept. 6, 2020

    I had a wonderful experience signing up for National Debt Relief. It was easy and my agent helped me through everything. It was easy to follow and will be a great relief for me getting everything paid off. The paperwork was easy to understand and everything was explained thoroughly.

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    Staff

    Reviewed Sept. 6, 2020

    Both employees I dealt with; Josh and Robert seemed very knowledgeable and both addressed questions I asked. The program is scary. I have struggled for 2 years secondary to not being able to perform my chosen profession and well intentioned but poor chosen financial decisions. I got from them that I am not alone. There are many people asking for help. There was no judgment from them. If the process goes as described and there is light at the end of the tunnel AND support from your company during the terrifying collections part then I will end up in a good place.... Just now though I am so scared!

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    Customer ServiceTech

    Reviewed Sept. 6, 2020

    I did an internet search and National Debt Relief was the first debt relief firm that came out. So, I decided to give them a call. The interactions were good. I haven't really had any issues. I use the dashboard and I like that it gives me my account activity and it tells me the progress by creditors. It took quite a while to get a response from the creditor but there have been a couple of settlements.

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    Customer ServiceContract & TermsSales & MarketingPriceStaffBillingTransparencyFollow-Through

    Reviewed Sept. 6, 2020

    I called a couple of other companies, and the information National Debt Relief gave me, their costs, and how their programs are structured, compared to when I spoke to National Debt Relief's customer service rep, she was just fantastic and comforting. And the way that she delivered her message to me reassured me that I wasn't being scammed. She reassured us that, “This is the process you have to go through. It's gonna be hard, but once you make this commitment and you follow through with it, you'll see good results.” I was very skeptical of that type of system, because it sounded like bankruptcy, but she assured me that it wasn't.

    When I spoke to the person at first, she gave me the information that I needed and then I talked it over with my wife. We called back and decided that we would go through with it. It was stressful not because of the way that NDR presented their plan, just making that commitment to do it, to commit to it, and stop paying bills. That was the hardest thing. There are two debts that are done, two other ones that are pending, and we have an agreement with the company and end game for them. We started to see results already. We're coming up on a year right now.

    Let's say you had nine collectors that are trying to get paid. I would like to know who they're negotiating with right now. Who are they targeting? Who are they? Where are they at in that process? There are three companies that are just hanging out there right now and all of them are with Chase Bank. I wanna know how they will navigate three different credit cards with the same company. I I'd like to know how that process would go. Where they are? Do they have a strategy? What their strategies are? Just transparency that way. But NDR is doing a good job.

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    Staff

    Reviewed Sept. 5, 2020

    Very polite, helpful, explained well enough to understand where I’m going through? If I have ? Giving all the option!! I’m so thankful for this agency!! TY so much for the help especially to Mr NIC ** and MiSS Amanda!!! Take Care and be Safe!!!!

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    Customer ServiceStaffBillingRates

    Reviewed Sept. 5, 2020

    Since December 2019, I have assumed support for two households of family members in addition to supporting myself. By end of March I assumed the bulk of support for said households and over time my income versus outflow to pay bills and provide living expenses reached breakeven, and now the outflow has overcome the inflow. When I first assumed this help for family, the need was manageable with my income. But health matters, unemployment and other events occurred with family, the outflow accumulated to an unmanageable state and credit cards I had been using reached the credit line and are now over the limit due to interest. My resolution at this point was to file for bankruptcy or seek debt relief. So far, I can only say how outstandingly National Debt Relief responded to my query and offered a viable resolution, while still helping family. I cannot tell family I can no longer help them.

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    Staff

    Reviewed Sept. 5, 2020

    When interviewed, and program explained: it was explained very well, so that the average person can understand well. When I had some extra questions the counselors took the extra time to make sure all was understood, before proceeding. So I would recommend to friends, as well.

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    Punctuality & SpeedStaff

    Reviewed Sept. 5, 2020

    Found them to be very courteous and open to my needs. They were very pleased to help me and were very prompt in getting things started. Highly recommend their services to anyone. If you feel like you are in over your head they will set you at ease.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 5, 2020

    Great experience and great communication, super helpful, went through everything with em and explained it as well. I couldn’t have asked for a better debt relief company! Jaison was very nice and communicated very well! I look forward to working with you guys on this journey and can’t wait to become debt free!

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    Customer ServicePricePunctuality & SpeedStaffBillingRatesCommunicationFollow-Through

    Reviewed Sept. 5, 2020

    I got over my head and I knew I was getting over my head for me. National Debt Relief did what they said they will do. But they didn't really explain that they put my money in a savings account, and it's still with my credit card filled up with interest. So, my debt became more than when I started with them. They should be more upfront explaining what they're actually doing. But I didn't know that.

    One of the credit cards that I had was Capital One. I didn't know that I could call the credit card company and try to tell them my problem. NDR explained what they do. They just put your money so it would get so much, and then they start paying. Meanwhile, the late charges keep on adding up, which I didn't know. I saw it coming into my bills, and I was wondering why. NDR took a bit longer. Some of them built up. I thought they would negotiate and pay people right away. They should let me know that would happen. One of them, I had $3,000. But by the time they settled it, I was up almost $6,000 because of the charges, but they settled. But they did what they were supposed to do. They got them down. I would pay every month, they put the money there.

    I gave the first guy I talked to what I had and he figured this thing out. I pay $626 a month to them. They're thorough about that. The other companies, almost half that, but I don't know what they would negotiate to. I got myself a problem and I never had this before. But I'm grateful that they're taking care of it. Since I've been on the program, I don't get hate mail. Nobody hounds me. Also, they keep me informed about what is going on. I approve everything. They tell me what they did, and it's up to me to say yes. I’m satisfied with them.

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    Billing

    Reviewed Sept. 5, 2020

    I was using another company some time ago and I didn't see any improvement. But with NDR, I see a lot of improvement. They already negotiated three of my six accounts and that's good because when I started with them in March, they said it normally takes six months. I have three more accounts with them where I'm gonna speak to them around next month to see if they tried and negotiated with those. I don't know if they negotiated with them already because I don't see movement in my account. It's pending. If they negotiated with them, they'd give them a lower amount. The payment plan was okay and it’s better than what I had before. Overall, they're okay to me so far.

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    Staff

    Reviewed Sept. 4, 2020

    I am looking forward to seeing results on my credit report that I may accomplish my overall goals towards my life and my future. Everyone that I have spoken with so far has carried out very professional conduct as well as been very informative and graceful throughout this experience. Looking forward to great results.

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    Customer ServiceStaff

    Reviewed Sept. 4, 2020

    Abigail did a great job in explaining the entire program in great detail. She followed up with me via phone calls and emails to make sure I stayed on task and got the help that I needed. She did a fantastic job and is great at what she does. Thank you very much!

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    Customer ServiceStaff

    Reviewed Sept. 4, 2020

    I was with a different como for a year and I had no results, little to nothing. I received a invite from National through the mail. So I decided to make the call. To my surprise national was very helpful, very polite and most of all very welcoming. It did not take long to be approved. I feel confident that this will be a success story since I learned how National operates. I received several calls and emails to ensure that I completely understand the process. So we see what the next few months will bring me with National on my side.

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    Staff

    Reviewed Sept. 4, 2020

    Oscar and Daniel were both very polite. Answered all of my questions in a way that I could understand them. Made me feel very comfortable with my decision. I would definitely recommend your company to anyone who needed financial help.

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    Staff

    Reviewed Sept. 4, 2020

    Helpful service. Friendly and knowledgeable. I feel all my questions were answered and that my debt will be resolved if all terms are met. I like there is legal help available. I am happy this program is available to help people during this time.

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    Staff

    Reviewed Sept. 4, 2020

    Too soon to offer an intelligent review but so far so good. Personnel are very friendly and allow time for questions. They also provide the best answers available to them and are willing to research any questions they have no answers for (Grace).

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    Punctuality & SpeedStaff

    Reviewed Sept. 4, 2020

    Great program and great service. It was easy to signed up and process was very professional. Will recommend to my friend and family. I cannot wait till I am debt free. Thanks so much and have a great day.

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    Staff

    Reviewed Sept. 4, 2020

    Speaking to Henry and the Welcome Center was a great experience. Henry and the young lady I spoke to were helpful with answering questions, friendly and respectful. I was pleased with them both and I’m very excited that I’ll be debt free.

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    Punctuality & Speed

    Reviewed Sept. 4, 2020

    Jamel ** treated me with dignity and respect and gave the necessary facts. He is quick and knows his job well. Same for Evian. She read all of the material and I understood it. Both of them should be commended. They are doing a good job for the company.

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    Staff

    Reviewed Sept. 4, 2020

    They explained everything and I'm looking forward to getting my finances back on track along with getting my credit score up to where it should be. I appreciate all of your help. If it wasn't for COVID19 I wouldn't be in this situation.

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    Staff

    Reviewed Sept. 4, 2020

    Kiara ** has been the most helpful person I have ever had. She took time to re-read parts of the form I didn't understand, she has patience and I feel very fortunate to had this help in my time of need. Thank you very much. Plus she deserves a "Big" Raise.

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    Customer ServiceStaff

    Reviewed Sept. 4, 2020

    Excellent customer service! Thank you so much for your care. I really appreciate it. I’ve been going through so much, the last couple months and didn’t know how I was going to make it. Then I receive a letter from National Debt relief and I knew it was an answer prayer from God. Thank you guys for your support from the bottom of my heart! God bless you. I won’t disappoint you and will get through this.

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    Customer ServiceStaff

    Reviewed Sept. 4, 2020

    Most everyone is very pleasant to talk with. The debt program is good. I understand parts of the program well. Some I do not understand, but overall great. Some of my accounts have been turned over to collection agencies that are calling me and are harassing me. I wish this part of the whole debt relief would Stop. It's been months.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 4, 2020

    When I looked at all the reviews and how well-known National Debt Relief was, I decided to go with them. Their reps listened to everything I had. However, there were a couple of times when I was waiting for them to get back with me on something but they didn't, so I had to call back. But other than that, I have three accounts with them and they're all settled. The first one was right away, and the second one took longer. And then this last one was not that long ago. But all three of them will be done in two and a half years.

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    Customer ServiceStaff

    Reviewed Sept. 4, 2020

    I only very recently joined the program and have not yet made my initial deposit to my savings account but, from my application call with Jonathan ** to my Welcome call, both agents were very helpful. They answered all my questions and made sure that I had all the information I need to find answers and help I need going forward.

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    Customer ServicePunctuality & SpeedRates

    Reviewed Sept. 4, 2020

    At the moment, National Debt Relief has not gotten back to me in one of the certain accounts. But they had said it would be paid off on the 31st. Yet, they couldn't get it done. That's how I can tell because the money that they had asked me to put in there is still there. We're already here in the 8th of September. I've been fixing to call them. I feel they take their little money in their services too quickly and they leave my creditors in limbo for a long time, which is taking a long time to get my credit back to a decent level. For each account, they take out their money for that first. For each settlement, they take away a certain amount on the funds immediately before they work on another one. It's terrorizing your credit rating.

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    Customer ServiceStaffBilling

    Reviewed Sept. 3, 2020

    This is my first time consolidating my bills. Read reviews on National Debt Relief and all was good!! Made the call and talked with Kathryn **. She was very helpful and polite and explained everything to me on how the program works and I decided to go for it! Thank you Kathryn **.

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    Punctuality & SpeedStaff

    Reviewed Sept. 3, 2020

    Thank you so much for the patience and support by your account representatives. This has just made the weight on my soul and stress a lot less. I cant wait to be a successful client that can scream "I Am Debt FREE!"

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    Customer ServiceStaff

    Reviewed Sept. 3, 2020

    The customer service representatives were knowledgeable and friendly. They were a pleasure to deal with. They made the process easy and smooth. In fact, the representative Jeremy really sold us on this being the right plan for us. We will be sure to recommend National Debt Relief in the future.

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    Staff

    Reviewed Sept. 3, 2020

    Everyone I talked to was polite, professional, knew their jobs well, and explained the process in depth!!!! Kudos for you to have them working for National Debt Relief...I am happy with the help I received. I am very very very very very happy with the help I received.

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    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 3, 2020

    The customer service that I received was beyond excellent. Robert was very patient with me and when I asked him to give me a day to sleep on the decision and he did not pressure me. The welcome call lady was great as well. My overall experience was great.

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    Customer ServiceContract & TermsStaff

    Reviewed Sept. 3, 2020

    Minho ** was very patient, personable and friendly; was very thorough going through the agreement process so that we understood everything. Was very receptive to answering all of our questions and made us feel very comfortable and confident about going ahead with this debt agreement. We enjoyed talking with him and will continue to do so in the future. Pamela **, as well, was very friendly and personable to talk to relative to the Welcome Call process. She was quite thorough when going through the different processes. She was anxious to answer our questions and explained them perfectly. We felt good talking with her and felt comfortable about everything she put forth to us.

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    StaffRates

    Reviewed Sept. 3, 2020

    Kyle ** from N.D.R. was great in taking me through this process. He was very easy to understand and explained everything very well. Thank You. I'm excited to start this to become debt-free and stay that way. I looked at the other companies and N.D.R. had the best ratings and reviews.

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    Reviewed Sept. 3, 2020

    Great. A little lengthy but not bad. Was talking to one person and then they passed me to another. I think you should deal with just one person, not 3 different people, also when they looked at my credit the first time.

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    Staff

    Reviewed Sept. 3, 2020

    The process of getting enrolled was simple. The representatives were very friendly, thorough and informative. Not only do I feel comfortable about my enrollment with National Debt Relief, I now have a peace of mind about my financial situation. Thanks so much National Debt Relief.

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    TechStaff

    Reviewed Sept. 3, 2020

    Angelica ** was a pleasure to talk to. She was thorough, thoughtful, and kind. Angelica answered all of my questions patiently and clearly and did not rush through anything. She was easy to understand and made sure I understood every aspect of the contract I was signing.

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    StaffRates

    Reviewed Sept. 3, 2020

    Mr. Kyron ** is one of the most courteous and professional debt experts that I have ever talked to. This is not the norm anymore as the people are cold and non-empathetic, and just not interested in assisting others. Congrats to NDR for having a representative like Kyron.

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    Punctuality & SpeedStaff

    Reviewed Sept. 3, 2020

    The journey has become very easy. Everyone is very helpful and I hope it continues for the next 40 months. I can’t wait to become debt-free and this should be the best way for me and my family. Day one begins today.

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    Staff

    Reviewed Sept. 3, 2020

    Both of them explained everything well. Angel is so helpful on all my questions. The process was fully explained and it was really enlightening while talking to Angel. I am so relieved knowing that I will be debt relief soon. Thank you, guys.

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    Staff

    Reviewed Sept. 3, 2020

    The staff that I had talked to were helpful and very knowledgeable. I am overall pleased with the assistance that I received in taking the first steps with this company. From my experiences working with the company, I would recommend this company to my friends and/or family.

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    Customer ServiceStaff

    Reviewed Sept. 3, 2020

    I was initially nervous about contacting the site, but just a minute into the call I could tell I made the right decision. Being able to review my debt, structure a settlement plan, and see a goal at the end took a huge weight off of my shoulders. I can finally sleep better knowing I have a great team helping me past this hurdle.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 3, 2020

    Wonderful customer service by both of them. They made me feel comfortable & I feel an overwhelming sense of relief from this program. I can't wait to experience being debt free at the end of this program. I feel so hopeful & encouraged.

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    Staff

    Reviewed Sept. 3, 2020

    I have only just started but my experience with my counselor Shawn ** was very thorough and answered all of my questions in a very professional manner. He helped to ease my mind and feel comfortable about the whole process.

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    Refunds & PayoutsMaintenanceStaffBilling

    Reviewed Sept. 3, 2020

    Everything was smooth and easy. I gave National Debt Relief all my information and they pulled up everything and went through each one with me, and we got the program started. They kept in contact with me when there was something that was proposed. One of the times they explained that one of the creditors wasn't budging on their number. They were very informative and they kinda kept me in a loop with everything.

    They said that because I was going through the process and paying my money every month, it had got to a standstill where they couldn't make any other negotiations for a little while and that a lending company will be able to help. Instead of having payments broken down into numerous payments, the lending company will be able to pay it all off for one payment then I’m gonna have to start paying them back. National Debt Relief is still doing a negotiation but if I don't have enough in my account, Lending Tree will pay it. In 90 days, everything should be paid then I'll just start paying in about the same amount that I'm paying National Debt Relief a month. The other day they did something with one of the creditors where they had already had the negotiation, but because of the lending, they’ll just pay it instead of having it broken down into the 15 months that was already negotiated.

    I wish I was offered like, “Listen, this is what's going on. This is what we'll do. It’ll be around the same amount that you’re paying now. You have a couple days, get back to us.” It wasn't anything like that. I kinda felt I had to make a decision right then and there instead of taking a minute to think about it and get more information. I wanted to get all of this done, clear my credit and get all the negative stuff off so I went on and did it. Once I talked to National Debt Relief, they automatically transferred me over to the lending company.

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    StaffFollow-Through

    Reviewed Sept. 3, 2020

    The reps have been very nice and helpful. NDR did what they say they would gonna do. They closed out two of my debts way sooner than we were supposed to. My program was supposed to be a little over three years, but it's a bit quicker. I've only got a month left.

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    Staff

    Reviewed Sept. 2, 2020

    Everyone was very helpful and knowledgeable. I’m hoping this all goes well. Thank you for providing great service and making me feel like I’m in good hands. I look forward to working with all of you on the team to resolve the debt that I am currently experiencing.

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    Staff

    Reviewed Sept. 2, 2020

    Franklin was very helpful, answer all my questions and explain everything that I needed to know everything he was saying about National Debt Relief. This heavy burden was lifted off Shoulders. I should of done this years ago. Thank You Franklin for hard work and Thank National Debt Relief! Thank you, Cindy

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 2, 2020

    Very informative, answered any questions I had. Even 2 or 3 times never minded. Very pleasant. Stayed on the phone as long as you needed them to. Very edgier to help. Was very prompt in returning calls. Guided through every piece of information that needed signed.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Sept. 2, 2020

    The representatives I have worked with have been very clear and quick to respond to all my questions. The initial calls and setup have left me confident that this program will be successful and that NDR has my best interest at hand.

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    Staff

    Reviewed Sept. 2, 2020

    Everyone: Michael and Evelyn, were both super patient with me. They answered all my questions, even the silly ones, with the utmost of patience and grace. They helped me keep my dignity through this whole process and forever I will be grateful for that. Thank you, especially to Michael, for helping me better understand how to deal with money! PAY YOURSELF FIRST! Kudos to the both of then. Highly recommended and will be sending more people your way.

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    Online & AppEase of Use

    Reviewed Sept. 2, 2020

    Everyone was very pleasant to work with and explained the program in great detail. Access to online account was an easy setup and the layout of the website is easy to navigate. No complaints so far with this service. Looking forward to the final resolution with all creditors.

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    Punctuality & SpeedStaff

    Reviewed Sept. 2, 2020

    I almost stumbled and utilized Lexington Law! A good thing I found NDR during my internet search for debt relief. I'm very impressed by Mr. Greg ** completing my NDR package so quickly. His knowledge with debt relief convinced me to sign up and Ms. Taylor ** professionally reviewed my package, kudos to these two employees of NDR.

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    Punctuality & SpeedStaff

    Reviewed Sept. 2, 2020

    Very welcoming and friendly service. Judgment free. Fast and accurate service. Made sure I understood everything. Made me feel like the "weight of the world" was lifted off my shoulders already!! They are negotiating for me and in a few short years, I'll be debt-free.

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    Customer ServiceStaffLoan Process

    Reviewed Sept. 2, 2020

    The customer service of the staff were kind & respectful. I could tell they were wanting to help me as much as possible. I spoke with Debt Specialist Darnel who really helped me figure out what was best for me to do. As it turns out, the debt relief program was far more fitting for my situation than a loan. Natalie, the staff I spoke to for the Welcome Call was very kind & personable. I appreciated all of the check-ins & clarity throughout the process, so I could better understand the program & the outcomes. I am grateful this exists because after awhile, one starts to assume living in debt in just how life is as a millennial.

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    Punctuality & SpeedStaff

    Reviewed Sept. 2, 2020

    Ron ** was awesome and extremely informative! I have tried many times to figure out my financial hardships and Ron was a Godsend!!! I can't wait to begin the next chapter of my life! I already feel like a huge weight has been lifted off of my shoulders.

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    Staff

    Reviewed Sept. 2, 2020

    The process was very thorough and smooth. The associates were very helpful, and explained all details completely in a very easy to understand way. I will most definitely recommend National Debt Relief to anyone who needs this service, without hesitation.

    Sincerely,

    David

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    George increased rating by 3 stars.
    Customer ServiceContract & TermsBilling
    After a positive interaction with National Debt Relief, George increased their star rating.

    Original Review: Sept. 2, 2020

    I need to cancel this agreement immediately as I can't stop the automatic withdrawals from my creditors. I was told to call my bank and stop withdrawals in which I am not able to do. I can't afford the payments I had let alone double payments. I can't get Boris to return my calls or emails.

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    National Debt Relief
    Response from National Debt Relief

    We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear this. Your happiness is our number one priority. We will be reaching out shortly, but you can also call us directly at 888-660-7427

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    Price

    Reviewed Sept. 2, 2020

    Beyond nice really made me comfortable and not embarrassed. Explained everything. Really great. I really feel like I might actually get out of debt with this program. I don’t feel I am drowning anymore. It was a pretty easy process. A lot of information but felt the two people I have talked to were very specific on what will happen and what needs to be done. If I were to talk to a friend about debt I would definitely recommend this program. I felt the one I was in before was getting me nowhere and they would charge me randomly for who knows what.

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    Customer ServiceSales & MarketingStaffBilling

    Reviewed Sept. 2, 2020

    Jeremy is who helped signed me up and was very thorough with answering my questions. The second person I talked to we had a more difficult time, she sent 2 emails but insisted she sent three so it took over 15 minutes for her to finally send the third one once again and it was never found in my spam folder or elsewhere and then we ran out of time because I had to pick my kids up and now I have sent two emails because I still haven’t had my first payment taken out and now my second one is due tomorrow. Somebody called today. I called back but the office was closed.

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    Customer ServiceStaff

    Reviewed Sept. 2, 2020

    From speaking with and working through everything with Danny to speaking with the Lady on my welcome call, everyone was so patient and very informative and helpful during the whole process. I can’t thank them enough. I am looking forward to receiving help and working through this process together, and I would recommend the services even right now.

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    Staff

    Reviewed Sept. 2, 2020

    These people are awesome. Everyone I have spoken to so far has been very caring and have a genuine spirit of helping people in financial trouble without judging them. I highly recommend National Debt Relief if you are wanting to get out of debt.

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    Customer ServiceStaffBilling

    Reviewed Sept. 2, 2020

    I'd been having a hard time paying more than the minimum required payment for some time now. Everything was fine until a year and a half ago. Everything was fine until my wife's employer downsized and she had to leave her job of 28 years. She decided to retire after 46 years of working fulltime, for which I didn't blame her. It left us with $1000 less per month. After 18 months of stress I decided to give National Debt Relief a call. I'm so glad I did. Caliph, Cristin and Amanda were very courteous and helpful. I really appreciated their help because I'm an old guy, and I have trouble with computers sometimes. The application went well thanks to them, and I was able to get enrolled in the program. Looking forward to getting a good night's sleep more often than not. Thanks to NDR.

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    Customer ServiceStaffBillingTransparency

    Reviewed Sept. 2, 2020

    I saw National Debt Relief online, and then I read the reviews and they were pretty good. So, I just called and it went from there. The enrollment was super easy. They were very informative through the whole thing and were very transparent. And then, anything that I had a question on, they answered. They were definitely helpful during the COVID. They worked with me. If I couldn't make a payment or if I just skipped the last payment, then they just said, "Okay, that's fine." They didn't make a big deal about it. There has been one debt that was paid off completely, and then I am almost done with the second one that I got.

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    StaffFollow-Through

    Reviewed Sept. 2, 2020

    I'm a veteran and National Debt Relief was recommended by the military. That's the reason why I tried it and they're really good. I agreed to pay a certain amount, and they take it out of my check every month and then they take care of the rest. Something happened and then my credit dropped all the way down to 87, but then it went up one point. It's still poor right now, but I don't know whether or not it's gonna do anything any better just because I'm paying stuff off. There's stuff on there that I've paid five years ago and it's still on my credit. Other than that, National Debt Relief is helping me clear all of my bad credit and they don't hound me. As long as my money's in there, they're fine. All in all, everything seems to be working and they've already gotten five that I can agree on with the debt collector. I still got seven more to go and they're doing what they said they’re gonna do, so I’m happy.

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    Staff

    Reviewed Sept. 1, 2020

    Truly a pleasure to work with the team to start my program, very excited to get debt free. They answered all of our questions and went over everything in detail that made us comfortable and educated on how and what we were doing.

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    Customer ServiceStaff

    Reviewed Sept. 1, 2020

    The two representatives I spoke to were extremely professional and very knowledgeable. They were patient and made sure I understood all aspects of the program while answering any questions I had. They were willing to sit on the phone while I reviewed all of the documentation. They provided clear and concise information which put me at ease. I am grateful for the program!

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    Customer ServiceStaff

    Reviewed Sept. 1, 2020

    Excellent communication. Everyone I talked to was very helpful and knowledgeable. NDR saved me $18000 right out of the gate. I'm very grateful for a peace of mind and anxiety-free experience. Looking forward to a fresh start and new beginning.

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    Staff

    Reviewed Sept. 1, 2020

    My experience was good. So far each person I have spoken to has been very thorough in explaining This process and they have answered any and all my questions. Both gentlemen were pleasant and non-judgemental!

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    Customer ServiceStaff

    Reviewed Sept. 1, 2020

    As much as I hate having to go through debt relief, I feel like this process was as painless as possible. Daniel made things very understandable and walked me through the process. The Welcome Call went smoothly and we were able to ensure that I was only paying twice a month.

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    Customer ServicePunctuality & SpeedStaffBillingHonesty & Transparency

    Reviewed Sept. 1, 2020

    I contacted NDR because I was feeling so overwhelmed by our credit card debt. Richie contacted me promptly by email and then followed up by phone. He was extremely courteous and patient. He explained everything to me thoroughly and gave me the honesty and kindness that I needed to hear. I am very grateful to have found this service and I am feeling hopeful, for the first time in a long time, about our financial situation. Thank you Richie and NDR for your assistance in a very critical time.

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    Customer ServiceStaff

    Reviewed Sept. 1, 2020

    The customer service was amazing. Every question of mine was answered and I was put at ease. The representatives were patient and knowledgeable. They made sure that I understood every aspect of the program I was entering into. I would highly recommend this company.

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    Response from National Debt Relief

    Thank you for the review. We love it when our clients take the time to let us know how happy they are! We’re happy you experienced our best-in-class service and results, and we hope to keep on delivering.

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    Staff

    Reviewed Sept. 1, 2020

    Both people I worked with made me feel better about myself and not like such a failure for letting my debt get like this. They explained everything about the program and it was easy to understand. I feel better about my debt getting settled now! I appreciate the respect both gentlemen I spoke to showed towards me.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 1, 2020

    Got help with what I needed to get done. I was a little confused with some parts of the debt relief, but everything was explained. At first I kinda thought this was a loan just because our credit was being pulled then I was told we have to wait on approval. But then later on was told this is not a loan and that it’s a savings account. Now I understand why this is going to hurt my credit even though it’s already pretty much trashed. I just hope everything works out.

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    Customer ServiceStaff

    Reviewed Sept. 1, 2020

    Everything went smoothly. Ruby and Josh were very informative. Details of the program were well explained in a concise manner. Follow up call was done within a reasonable time. All of my questions were answered appropriately. Resources to make the program successful were presented to me.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 1, 2020

    Quick, and to the point. Great both Randy and Karen who helped me. There was a few hiccups in the call with Randy but he was courteous and fixed them. Placed me on hold while an alarm was going off. Hopefully, all is ok!

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    Customer ServiceStaff

    Reviewed Sept. 1, 2020

    Called to see what I could do to get out of debt that I accrued and I have to say everyone I've spoken with was absolutely amazing and helped me to get the best possible way to work on getting myself out of debt. I would recommend this company to everyone.

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    Staff

    Reviewed Sept. 1, 2020

    This experience was wonderful. The team made it easy to get started and understand my options. I am pleased to be with National Debt Relief and look forward to becoming debt-free. I would recommend their services to anyone in need of assistance.

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    Staff

    Reviewed Sept. 1, 2020

    From the start everyone was very helpful and patient. I felt relieved to be handling my debt in such capable hands. Theodore was a pleasure to deal with as well as very informative. I would recommend National Debt Relief to a friend.

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    Customer ServiceStaff

    Reviewed Sept. 1, 2020

    The person that I spoke with for my welcoming call was very professional, nice, patient and attentive, very satisfied. Would definitely recommend this program to any family member or friend. Thank you for allowing me to make this survey. Thank you.

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    StaffBillingTransparency

    Reviewed Sept. 1, 2020

    I do appreciate National Debt Relief employee helping me and my situation. Their explanation was professionally clear nicely understanding. I feel relief from my stressful situation, thanks to National Debt Relief. I do recommend everybody that have credit card problems to use National Debt Relief. God Bless. Thank you.

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    StaffBilling

    Reviewed Sept. 1, 2020

    I contacted National in order to get out from under large credit card debt. I was put in contact with Sam ** and she made a very uncomfortable situation bearable and was extremely professional, very reassuring, and knowledgable. She took her time to explain everything to me, didn't rush me, and answered all of my questions and concerns. She is to be commended and if she is an example of your workforce then you should be very successful. Kudos Sam! Thank you.

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    Reviewed Sept. 1, 2020

    It was a wonderful and very easy process to signs up and get approved. Everyone I spoke with was pleasant and made me feel comfortable. Everything was explained thoroughly and all my questions were answered. I would definitely recommend them to anyone looking to get out of a tight spot and onto a path of recovery.

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    StaffBillingHonesty & Transparency

    Reviewed Sept. 1, 2020

    The people who worked with us were attentive, informative and very real with my wife and I. No blame, just a desire to help. Be honest and open with your debt; there is no shame. I'm so grateful for these folks helping us with our debt and pointing out how unfair much of it was. I'd no Idea I'd already paid double the value of one of my cards, with no end in sight. Stop the bleeding in your finances and patch your wounds. These people stop unfair billing practices. They turn off your cards until the problem is fixed and give you the resources to end harassment.

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    Staff

    Reviewed Sept. 1, 2020

    Michale ** was amazing and very professional. Took his time and explained everything to me as simple as possible. He was very nice and patient throughout the whole process and kept it one hundred throughout the process. He was well informed with the program and ready for any question I had.

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    Staff

    Reviewed Sept. 1, 2020

    Paul ** is a consummate professional and not only cordial but educated and dedicated to his profession—- an asset to his company and deserves a bonus and a raise—- I sincerely hope and pray this works out —- I am relieved and looking forward to peace of mind thanks to Paul. Sincerely David **

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    Customer ServiceStaff

    Reviewed Sept. 1, 2020

    After entering my info online I received a phone call from Yasha, my agent. He immediately introduced himself and thanked me for taking the first steps in reducing my debt. He then took all the info he needed and told me they're will be another call to follow to complete the process. Yasha made me feel comfortable to go on. Thank you. I did receive the final process call and was explained in detail so as to understand and I was asked if there were any questions. The whole process went smoothly and I was comfortable with the choice I have made. Thank You.

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    Customer ServiceStaffEase of Use

    Reviewed Sept. 1, 2020

    I researched into other companies and one of them said that they weren't able to help me. When I called National Debt Relief, they were the ones that were willing to help me with all of my debts. They've been good. Any time I called and had questions, they're willing to help me and answer stuff. Even on the site login, I find all the information is easy to use as well. Overall, the program's great and they were really helpful with lowering my debt. I’ve got one more month that I gotta pay and then I’m cleared of all debt.

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    Customer ServicePunctuality & SpeedStaffBillingRates

    Reviewed Sept. 1, 2020

    I had checked all around and National Debt Relief met my needs at that particular time. I had a debt with Wells Fargo Bank, but I wasn't in any trouble. At that time I was 80. We checked with the Better Business Bureau. We did our own checking about NDR. The young lady explained the program. She took on my debt like it was hers and told me all the pros and cons. The rep was very polite and really sought to meet my need at that particular time. They called me back about the payment plan. I went through it about three times. It wasn't something that they just gave me one shot. It went on for about three days. They tried to meet my need for the income that I had coming in at that particular time. I was 80 and I was only getting annuative from my late husband and the Social Security.

    The rep would always correctly answer to me the questions that I asked. My daughter and son-in-law are stickers. They talked with the people also and they thought it would be nice so I could get the debt down. The debt wasn't mine. I helped my niece through college. I had taken NDR on to a couple more people too, and they said it was okay.

    I wish my payment would have been a little lower. When they kept running it through, they said and I saw, the payment plan was the best one for me. But I thought since I was a senior, the payment could have been a little lower. Other than that, I would recommend this program to someone, and I did, because it worked out for me. It made my life simpler. I don't have to get my bank statement from Wells Fargo and see how much interest accumulated. I would have paid that debt back twice. It helped me a lot.

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    StaffLoan ProcessRates

    Reviewed Aug. 31, 2020

    Just wanted to write my review on how well Aaron ** was a wonderful person to work with! He explained everything well and was very helpful on getting my loan approved. I would highly recommend him and your company to anyone that needs help. I would give him a 10 out of 10 rating. Thanks again for all your help!

    John

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 31, 2020

    Very good with communication and helpful. Polite and knowledgeable. Answered all my concerns. I was looking to eliminate debt and found your company. There was a quick response time. So I am very grateful for all the help given to me and my family. Thank you.

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    Staff

    Reviewed Aug. 31, 2020

    All personnel I have spoken with have been very professional and courteous. They communicated well and pointed out specific details that will help me be successful through this program. They were very helpful in the process and letting me know what to expect throughout the program. I was provided contact information and helped with the online portal setup process. They helped me during this time when I was unsure if I was making the right decision.

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    Staff

    Reviewed Aug. 31, 2020

    I am just starting my journey to becoming debt free and so far the process has been seamless. Everyone I worked with to get started was courteous, and non-judgemental. I look forward to making my way through the program and becoming debt-free.

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    Punctuality & SpeedStaff

    Reviewed Aug. 31, 2020

    The experience with the agent was great! He got straight to the point, was quick, very detailed and polite. I never thought I could get this weight lifted off my shoulders and let me tell you it feels amazing! I wouldn't hesitate to recommend this to anyone who are in a debt hole!

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    Customer ServiceStaff

    Reviewed Aug. 31, 2020

    Everyone was very thorough and made sure I understood what was going to happen. We went through and read the paperwork several times. There were questions I asked and the questions were answered to my satisfaction. I was very happy with my customer service person and my Welcome Call customer service.

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    Staff

    Reviewed Aug. 31, 2020

    It was a helpful took me more than 2 hr to get finished. They are in the process to help me. I am wishing that is going to happen as they have me in their program. They were very professional and listened to my questions.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 31, 2020

    I am extremely satisfied with the customer service at National Debt Relief. My representatives were absolutely patient and understanding. I never felt rushed through the process and only felt security and clarity. I appreciated the transparency and guidance offered as I take my next steps towards financial freedom.

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    StaffBilling

    Reviewed Aug. 31, 2020

    Just want to thank you for helping me resolving to consolidate my debts. Due to this covid-19 pandemic. I am worried that I won't be able to make my payment on time with my creditor in the future. And this is the only alternative for me to do it. Thank you very to Nicholas & Briana on their Excellent service, explaining everything to me Crystal Clear...

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    Staff

    Reviewed Aug. 31, 2020

    Very good. Awesome. Helpful. Thank you. I appreciate the hard. There’s really nothing more I could ask. Everything is great. The team was good... I like the professionalism. Awesome team. Keep the good work. Felt like a family, felt in peace.

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    Staff

    Reviewed Aug. 31, 2020

    The gentleman was very nice and patient with me. I appreciate all his help. I cannot say enough for him helping me. Not everyone as patient as he was. I would recommend his services to anyone. Looking forward to all they have done for me.

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    Staff

    Reviewed Aug. 31, 2020

    I just want to give a 5-star recognition to Safia ** for being efficient. Her professional mannerism was exceptional. I would recommend this company to friends and family, in the event of a situation. Again thank you for all your support. Sincerely, Stephanie

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    Reviewed Aug. 31, 2020

    Thanks for looking out for the people and getting everything settled for me. Good experience so far. The people that worked with me are nice and they will explain everything to you in regards of what is going to be going on.

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    Staff

    Reviewed Aug. 31, 2020

    Nathan and Lydia were very helpful. Explained the whole process, easy to understand and did not make me feel bad about my circumstances. They went through each step with me so I know what will happen at each turn. I am very thankful you have such great people that work at National Debt Relief.

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    Customer Service

    Reviewed Aug. 31, 2020

    Both req. that I spoke with had great customer service and explained the program in detail where I was comfortable with the decision that I made to get debt-free. This company is organized and I like the fact that I'm able to view my account at any time to see progress.

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    Customer ServiceStaffBilling

    Reviewed Aug. 31, 2020

    Justine and the lady that processed my welcome call were very helpful and answered all my question. I would recommend NDR for anybody with high credit card balances. They were both very knowable and polite. I am hoping this works as well as it was explained to me. I look forward to losing my credit card debt.

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    Customer ServiceTechStaffBilling

    Reviewed Aug. 31, 2020

    I reached out to them in November or October of ‘18. But when they told me how it works, that you have to stop paying your bills, I couldn't do that. Then Christmas came along and the divorce was getting amplified. My credit score has already suffered. It was about 780 but it was down to 640. So I thought National Debt Relief was right. At least there's a plan and a way out. I like the fact that it goes into a savings account and you get to view everything on the page through your access and that you have lawyer representation included.

    For the most part, it’s working out pretty good. They've been settling debts. The only hiccup I've had so far was with the Macy's account because they sent me summons. Then I got a phone call that they decided to settle. But when I enrolled in the program, I wasn't behind on any payments for any of the cards. They made a good point saying that I've already kind of maxed out on my debt. So it was not gonna be a huge difference for my credit score. I enrolled my Macy's card and there was 2,020 bucks on it. After I gave the rep all the summons paperwork, they decided to settle with them. They came back with 2,090, and then I have to make up in over a 10-month period. It was more than I enrolled and paying National Debt Relief. I told them that when they pitched something, I knew that it was not a complete guarantee, but now they were telling me that I was better off to just continue to make my payments on that card.

    The rep said it was 10% because I didn't get as good a deal. But I told him that there was no deal. They were telling me I'm paying more and I took all that negative credit reports for missing payments on that card. So I rejected the offer. But other than that, they've been pretty phenomenal. They have great customer service. Their people are always super nice.

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    Punctuality & SpeedStaffBilling

    Reviewed Aug. 31, 2020

    The first person I talked to said that it would take about three years. I thought it was quick 'cause if I had done it normally, I would still have at least half of that, if not more. There were times where I had to postpone a payment or defer payment and they would always work with me. That's a huge thing when they understand and they wanna work with you. There's a lot of positive reviews in any review section that I looked at for National Debt Relief. I've been very satisfied and I'm really happy I did it.

    National Debt Relief is just taking a monthly thing out and then paying. So unless something came up where a payment thing was coming up or something, they didn't really have to contact me and keep in touch. But anytime I contacted them or something came up, they were always very quick to talk to me and make sure everything was okay or give me the information I needed, no matter how many questions I ask them. Every single person I've talked to, which had been for a few years, was always super helpful. They were always in a good mood and you could tell that they clearly just wanted to help and they were on your side. So it was very comforting in that sense. I get on the dashboard quite often and I liked it a lot. It's a really nice feature to make sure that everything's going. You could see which debts were taken care of and which ones weren't. Overall, it's going really well and everything is almost paid off.

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    Customer ServiceSales & MarketingPunctuality & SpeedBilling

    Reviewed Aug. 31, 2020

    I had talked to other companies and some of them sounded like scams. I researched online some others and I thought that NDR was the best one. The person that I talked with on the phone was willing to work with me. I was on my way someplace and he asked me what time I would be back, and I told him, and he called. He was very prompt and explained everything to me. I thought the program was good. It has saved me stress. I was comfortable with the payment plan and it was something I could work with. I'm two thirds through now.

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    Staff

    Reviewed Aug. 30, 2020

    It was a wonderful and thorough experience. All the parties that helped me went into great detail to ensure I understood everything. They were patient and knowledgeable when I had questions about the program I was signing up for. I would definitely recommend this service to a friend.

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    Contract & TermsStaff

    Reviewed Aug. 30, 2020

    I had a great experience, Atif Stevenson was knowledgeable and very helpful. I am satisfied with the agreement and confident that at the end I will have accomplished my goal and at the same time will have my credit score restored to a positive number.

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    Customer ServiceStaff

    Reviewed Aug. 30, 2020

    They send me emails or text messages saying that they got a deal and if I wanna accept it. Everything's going fine. Everything is pretty much upfront and I like the ease of communication. If I don't understand something, I can just call them and they explain it to me.

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    Customer ServiceRefunds & PayoutsStaffBilling

    Reviewed Aug. 30, 2020

    I was a single parent and I used my credit cards stupidly. When I was full time, I had enough to pay my debts and still moved along. But when I got to my half payments at work and I was just paying them and had nothing else, I realized that I really put myself into a deathbed. I shouldn’t have. I didn’t want to file bankruptcy because I have my pride on my credit. So, instead of that, I wanted to do consolidation. But I didn’t want a big check sent to me. I wanted somebody else to negotiate. I chose between two different companies. The other one was the ones that will send money and then pay out the debts. This one that I chose negotiates with the companies to try and get where I actually owe down to less than what it is.

    I explained it to National Debt Relief and they made me feel like they would get me out of this and they'd work with me and do whatever they could. There was even a time when during the epidemic that it went down further. I had to call them and tell them that I couldn't even afford their payments for a month. They deferred me a couple of payments to help me out. They're really working with me to do whatever I need to be able to keep going on with other things, like being able to drive to work and eat. I had one debt that had $5,000 and they negotiated it down to $3,000. They saved me money in the process, instead of me just swiping it out with my credit then starting over.

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    Refunds & PayoutsStaffBilling

    Reviewed Aug. 30, 2020

    The enrollment with National Debt Relief was pretty easy. I submitted what bills I wanted to turn in, and then they took it from there. Most of the time, their reps are helpful. The only problem I've ever had with them is that I've asked them to contact somebody, and they won't do it. They said that they weren't ready. They were gonna hold out. So, it was already turned into a collection agency and then turned into a lawyer. At that point, I was begging them to contact their lawyer before it escalated and would go even further and at least, let the creditor know that they got my money and they could make payments. But NDR wouldn't do it. Then a lawyer would contact them and they said that they didn't have anybody assigned to that case right now. So, they wouldn't help them. I ended up having to pay it off myself. But overall, working with National Debt Relief was a good decision. It has been helpful. They've settled some stuff and I've got about two more years.

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    Staff

    Reviewed Aug. 29, 2020

    Excellent conversation with debt specialist and answered all my questions concerning my accounts. I will recommend to friends and co-workers. With this application I can now sleep well and no more stress. If I’ll get approved I’ll be more than happy and appreciate so much.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2020

    Great customer service during the whole enrollment process. Simon was a huge help explaining the process, assisting with all the forms, answering any question we had and of course bringing a great attitude in helping us through a difficult time in our lives.

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    MaintenanceStaff

    Reviewed Aug. 29, 2020

    I finally reached out after worrying about my future and my credit. I'm so glad I did, it makes me emotional at how happy I am I reached out. Those people who assist me were very helpful and listened to my unique situation and found the best option for me. What I thought was going to take 20 years to fix well now take three or four and I'm on track for my goals. I am very thankful.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2020

    I first looked into bankruptcy options but it didn't seem right for me. National Debt was the other option that I was looking into. When I called them, it seemed like they were able to help me. It has been a very good experience.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2020

    My daughter told me about National Debt Relief and I called them and they helped me with everything. They were great. Sometimes the person I talk to is the same, but sometimes they'll switch around. They're probably too busy with a lot of other people. But whoever I get, I'm fine ‘cause they all have done an awesome job. I started seeing some debts get settled about a month and a half in the program but it was good. I also started seeing on my Credit Karma some changes on there too. In July, I lost my job ‘cause of COVID. I called them, and they said they would work with me. For me, National Debt Relief is doing good. But I have problems when we need to get on the computer to look for stuff. I’m not too into the computer. So I have to have my daughter help me ‘cause I don’t know how this works. If she’s here, she helps out.

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    Customer ServiceStaffBilling

    Reviewed Aug. 29, 2020

    National Debt Relief was pretty good for me, but then I couldn't afford them and I had to stop with them. I got really sick, and when I got better, I realized that my life expenses were out of control again. I called them back and they let me come back and it's helped me a lot. I worked really well with them. If I need adjustments, they’d give me adjustments. If I couldn’t afford a payment, then they'd help me out that way.

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    Staff

    Reviewed Aug. 28, 2020

    Finding myself in financial trouble was difficult & I had to ask for help. Contacting Natl Debt Relief was the best decision I could have made. Daniel, Lydia made the process painless - everything explained (more than once), answered any and all questions & let me know that I was in control & help was there for me - gave me hope that there was an end to my troubles! I can do this! Thank you, guys!

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    Customer ServiceStaff

    Reviewed Aug. 28, 2020

    I complimented Daniel on his voice (tone). It was calming and assuring. He has answers to all my questions and was very helpful. Valerie was equally helpful and knew her stuff. She was able to answer some additional questions that came up because of what she was telling me in the welcome call.

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    National Debt Relief
    Response from National Debt Relief

    Thanks for leaving a review and mentioning our agents Daniel and Valerie. We loved hearing that you were happy with our service. National Debt Relief is always here for you.

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    Staff

    Reviewed Aug. 28, 2020

    I am very happy to have such a great company assist me in getting me out of debt. Everybody has been very professional and very friendly. I am looking forward on being out of debt soon. I would definitely recommend this wonderful company to a friend.

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    StaffBilling

    Reviewed Aug. 28, 2020

    I appreciated the detailed review of information, and the professionalism of the representatives who enrolled me. I am going to get away from my reliance on credit cards through this program, and I will actually have money to make my purchases every month now, instead of just barely squeaking by.

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    Staff

    Reviewed Aug. 28, 2020

    Joseph was very detailed and professional. He made the process very easy to understand and because of him I signed up and feel that I made the best decision. Christina, although I only spoke to her one time she was very professional and answered all of my questions.

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    TechStaff

    Reviewed Aug. 28, 2020

    Very straightforward and easygoing. Very friendly and nice person. The man went over everything in contract line by line. The man also explained how the money I will be saving because National Debt Relief. How I can cancel and won’t lose the money I paid.

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    StaffLoan Process

    Reviewed Aug. 28, 2020

    I had a great experience with Daniel today! He helped me with my outstanding car loan, I had no idea what to do but he made me feel confident and comfortable where my money was going! Thank you so much for helping me start my goal!

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    Customer ServiceStaffBilling

    Reviewed Aug. 28, 2020

    Mr. Bill ** was very kind and patient, we are an elderly couple. Recovering from covid 19, have had a lot of stress, along with being sick. I feel such relief having made this decision. Thank you so much for your help. Amber was very helpful when I called back with a question.

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    Staff

    Reviewed Aug. 28, 2020

    Our representative was very professional, pleasant, and informative. He reviewed program information making sure that he thoroughly answered all of our questions. We felt confident in our decision to move forward with NDR and are grateful that a service such as this is provided to consumers.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2020

    A lot of the info was redundant and did not need to be repeated twice, once by Michele and then the welcome call representative (forgot her name). The information giving was very good and made clear. I was able to ask question and was explained in detail on how the process works. Thanks.

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    Staff

    Reviewed Aug. 28, 2020

    I was fully informed of everything. These are completely knowledgeable people working there. I would highly recommend this company to anyone that need debt help. I feel so much better now that previous about my debt. I can now concentrate on the remainder of my life.

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    Staff

    Reviewed Aug. 28, 2020

    NDR Rep Chaz ** was awesome to talk to. He made us feel very relaxed, did not judge us and explained everything well and answered all our questions. We are very scared taking this step forward into relieving our debt problems but Chaz made us feel very comfortable in taking that first step. I guess I'll check back in at the end of the program.

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    Customer ServiceTechSales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 28, 2020

    Lee ** was able to work with me despite the huge time difference. He was able to work around my schedule and my timeline. He never pressured me and was there for me via phone or email to answer any questions. The information he provided about how the program works and how they can help me was clear. In the same phone call, he was able to tell me what my monthly commitment would be and was able to outline a budget and generate a detailed contract during one phone call. It was so easy, I wish I started sooner!

    Afterwards, Valerie T. conducted a Welcome Call with me which reiterated all that I had signed to make sure I understood the program crystal clear and was able to walk me through setting up my Customer Portal. She provided excellent service and made me feel so excited about conquering my debt. Such a pleasure to have spoke to her, very professional and was able to answer all my questions! I will return for a later review to share how my customer experience goes during the negotiations process and after putting money into this.

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    Customer ServiceStaffBilling

    Reviewed Aug. 28, 2020

    National Debt Relief told me they like to help people to get out of those debt problems and friends told me they had a very good experience with them business-wise. I like the way NDR gives me information anytime they make a payment for my credit card and it made me feel so good when they tell me everything's going okay. They’re still working on my accounts but they are doing okay because they have communication with me anytime if any change is going on.

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    Customer ServicePricePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Aug. 28, 2020

    The debt had piled up and it was just bad. I couldn't get assistance from the credit folks on my own to reduce my debt. National Debt Relief took their time and explained the process. It was simple and everything was laid right out. There were no hidden fees. Whatever they said, that's what it was. During enrollment, the reps walked me through step by step and kept asking if I understood everything. There were a lot of emails and communication. They made sure you knew exactly what you were signing up for. I was impressed with the rep’s knowledge and sincerity.

    It has only been seven months and NDR have resolved at least six of the 10 debts I put in. The cost is less than $20 so it's great because the majority of the money that I'm giving them is going towards my debt. They're putting it in a place to hold to pay the debt for me to lower the rate. So I'm paying them to take care of it but it's great and I've already seen movement on my credit report. With NDR, you budget yourself for the money that they tell you and do it.

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    Billing

    Reviewed Aug. 28, 2020

    It's been tough to make my monthly payment but I've been busting my nuts to do so. So far, so good. They got me out of one of my major debts and by the end of September, I'm supposed to clear on another one. It will always be nice if it would happen quicker but you gotta do what you gotta do.

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    Customer ServiceStaff

    Reviewed Aug. 27, 2020

    Making the call was nerve-wracking but once I spoke to my representative, he was very professional and never made me feel guilty or demeaned my situation. The process takes about 30 minutes initially but was very smooth and I feel like I was treated very well.

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    Customer ServiceStaff

    Reviewed Aug. 27, 2020

    Ron was so helpful and patient while going through the process with me. That 1 call just changed my life. Thank you Ron for helping my family out. The gentleman that helped me with the welcome call was so nice and explained everything so well. You have great people working there.

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    Staff

    Reviewed Aug. 27, 2020

    National Debt Relief was the best option to choose to help consolidate my debt. After speaking with the representative, I felt very comfortable providing them the trust to help me get out of debt! I believe I've made the best choice and look forward to being Debt Free thanks to National Debt Relief.

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    Staff

    Reviewed Aug. 27, 2020

    Greeter was professional, explained everything in a good understanding voice. Took the time to answer my questions with good information. Not much else to say. I would recommend to friends who need debt relief. Overall happy to helped by a professional.

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    Customer Service

    Reviewed Aug. 27, 2020

    The person on the phone did a great job of explaining what was needed to do. I feel more confident about doing this now. I am looking forward to getting my debts straightened out. Looking forward to the kit in the mail.

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    Customer ServicePunctuality & SpeedStaffFollow-Through

    Reviewed Aug. 27, 2020

    Great experience and understanding of situation by agent. Excellent follow through and introduction into program with a fast response on acceptance in program. Explained in detail all aspects of program and how best to succeed while enrolled. All promised follow up calls and emails have taken place and look forward to completing program. AAAA++++.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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