National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed Oct. 1, 2020
My experience getting started has been an excellent experience. Duane ** and Breanna have been professional and very supportive during these calls. I'm glad I chose NDR to help me through this process and look forward to being in a much better financial space once I complete this process.
Reviewed Oct. 1, 2020
Thank you! Great job! Roman and everyone who worked with me were non-judgmental and helpful. They clearly helped me. Specifically, the linear process by which everything proceeds makes everything simple and hands on and effective. If anyone ever asked this is the organization that I would turn to every single time. Covid is making things hard on every single person. Thank goodness we have such advocates for debtors in the United States.
Reviewed Oct. 1, 2020
I applied today for assistance with my debt relief. The staff that helped me Randy ** and Lydia were very helpful and knowledgeable in completing the process with me. The process went smoothly and I was successfully enrolled in their debt relief plan.
Reviewed Oct. 1, 2020
Representatives were very clear and helpful in making the decision to becoming debt-free! Being a mom of 2 toddlers I was happy that the initial call and set up was very quick! I feel confident and less stressed about our financial freedom!
Reviewed Oct. 1, 2020
All the counselors I spoke with were very polite and helpful with this process. Found out about this company advertisement on Facebook, read reviews and also liked the company was backed by BBB. Thank you so much for your help and acceptance in the program.
Reviewed Oct. 1, 2020
Everyone was easy to talk to, and give you plenty of time to make your decisions with no pressure. Both people were very nice knowledgeable in what they were doing, I have no regrets on making the decision to go with National Debt Relief.
Reviewed Oct. 1, 2020
Mr. Cris ** was very clear with the information and options that I qualified for. I felt very respected through the process. I appreciate the patience he had with my language barrier, as he had to repeat many times what I did not understood. Thank you greatly. Zulma **
Reviewed Oct. 1, 2020
Went over everything in detail. Very understanding and helpful. Was very nervous but he kept me calm through the process. Very difficult decision to make but I am glad I did. Looking forward to financial freedom through your program. I would recommend your program to others. Also Brenda ** was very helpful through the process. Answered my questions and willing to help.
Reviewed Oct. 1, 2020
Everyone was so respectful and kind. I loved this experience. It's always a little scary but I'm so glad. Thank you for treating me with dignity. I am looking forward to being out of debt in the next few years!
Reviewed Oct. 1, 2020
I just enrolled in your program and will be saving a significant amount of money. I'm so glad I seen the commercial on TV. I also did my research and read the reviews. Thank you Joseph for helping me and breaking down everything to me. I'm so happy right now and looking forward to being debt free!!
Reviewed Oct. 1, 2020
Very good experience with Jordan. He was very thorough reading the agreements and accommodated my hours. I'm am happy they could help me and the budget made was helpful. I am excited to see my debt be resolved and stop living check to check.
Reviewed Oct. 1, 2020
I was supposed to just call, but then after I made the call and talked to a representative, he explained everything, and that was the thing that made me say I'd go with National Debt Relief. They asked me how comfortable I was for the monthly. And of course, based on my numbers and bills, I pay what rates works best for me and that's how we figured out my monthly payment. They are consolidating all of my bills and loans. They get them taken care of at a lesser rate. The reps are very helpful and they are getting the best possible settlement for me. They're doing everything. I'm not even talking to creditors. I just forward them to NDR and that’s it.
The program is working because I’m starting to see the debt is paid as it relates to my credit. Once they settle an account, then my debt to income ratio decreases. Even though my credit score is not looking the best right now, because I had to wait not paying some bills in order for the program to work correctly, I still can see that it's beneficial. I would definitely recommend NDR.
Reviewed Oct. 1, 2020
One of my accounts has already been closed. The other one is gonna be closed on December. I still got six more months with the program. They’re deducting $200 fee every payment. As of now, the service is pretty good. My MasterCard account is still not resolved yet. The last time I called, they were saying that I don't have enough funds to put in, but I said, “What about if I try to just pay the whole thing, if calculated the whole amount?" I was calculating that I had about 6,000 more to pay. But then the guy told me it was 12,000. I asked him how it got to 12,000? He started saying all the additional fees. But that was not what we talked about. If you would cash it or if you wanna pay for the whole thing, why are they gonna stretch it out? The fees should be waived. But so far, they helped me to pay my debt. The only thing that I don’t like is that they did not show upfront how much the fees are. That's the disappointing part of it.
Reviewed Oct. 1, 2020
We had a friend do something similar with a different service. We researched it and went with National Debt Relief. Getting the ball rolling would be as difficult as anything else as far as information and paperwork. But they could pretty much pull up anything that they needed. It was all done over the phone and emails so that's good. I haven't had any issues with anything that they've done with the enrollment. I signed up September of last year and we're almost halfway through. It was awesome with the rep.
We had a pretty high debt so cost-wise, it was gonna be pretty sharp. But it's been fine. It was definitely cheaper than all the credit card payments that we were paying a month. Anytime that there's anything that they need, they get ahold of me in different ways. I've had emails, voicemails, telephone calls, text messages. It's always easy to get ahold of them. You don't have to wait. I can always understand the people that I'm talking to. It's a big thing in customer service when you need to understand somebody and they need to understand you. There has not been one phone call that I have not been able to have a discussion with the person. Overall, it's been great.
Reviewed Sept. 30, 2020
Great man. Very helpful. I hope all your people are like him. This was not an easy decision to make. And he made the whole process goes smoothly. He went through all the paperwork paragraph by paragraph and make sure that I understood it and asked me if I had any questions when we were all done. It was a great experience.
Reviewed Sept. 30, 2020
They were very polite and helpful. Did not make you feel bad for needing help. Will recommend them to any and everyone. All questions were answered politely, mannerly and very helpful. Phone time wait was quick, and pleasing. Will recommend to those who need help.
Reviewed Sept. 30, 2020
Breanna and David were both really nice to me and thorough about asking questions and making sure I understood exactly what was happening. I think this is the best service I have ever received over the phone. I will be recommending this company to others.
Reviewed Sept. 30, 2020
Phenomenal customer service - very courteous and pleasant. Knowledgeable and very professional. Found the best solution and plan forward for my case. Their program is reliable and solid. Highly recommend if you are dumped in bills and hit by huge interest rates.
Reviewed Sept. 30, 2020
Chris and Greg were very thorough and friendly when speaking with me and explaining the process. All my questions were answered and I felt like they were very dedicated to helping me! I appreciated the step by step explanations and the check-ins with me to make sure I understood all the information that Chris and Greg were giving me.
Reviewed Sept. 30, 2020
I have spoken with Meisha ** and Paul ** at NDR and have found both to be knowledgeable and extremely helpful. I was very satisfied with my experience to date. Both of your employees are to be commended for their hard work on my behalf.
Reviewed Sept. 30, 2020
For several months I have delayed contacting NDR because I thought they would not work with me. I am so happy I made the call. My rep was Keith ** and he was very helpful along with the person who went over the "Welcome Package." I can feel the stress leaving me and I know working with NDR will be a good thing.
Reviewed Sept. 30, 2020
I was very nervous and embarrassed to have even needed to reach out for this type of help due to legal fees, and life emergencies, but Christopher ** took all that anxiety away and made me feel comfortable from start to finish. I appreciate him and the service your company is providing.
Reviewed Sept. 30, 2020
Lashonda and Josh were both very professional and helpful in explaining all that goes into this process. I would definitely recommend your service to friends. Whenever I had a question, it was answered in a way I could understand easily.
Reviewed Sept. 30, 2020
NDR did great with deal with me through phone. Truly Appreciate it! I think they do great with service include welcome call and everything. This is something I can't describe well with this program which is more blessing. I'm looking forward to get this debt resolve one day!
Reviewed Sept. 30, 2020
This Gentleman was not only helpful but was by far the best person to talk to during the situation that has arise in my life! THANK YOU SO MUCH! You guys are very lucky to have a person working for you who is as understanding as he is!
Reviewed Sept. 30, 2020
Amazing people answered all my questions and made me feel secure. Everyone is super friendly and very helpfully. Be sure to recommend this to anyone looking for financial support. Couldn't ask for a better. Excited for a new beginning and journey.
Reviewed Sept. 30, 2020
I am happy that they can help me get out of debt but they need to streamline some of the information they give you. It's a lot of info in short amount of time. They seem very ready to help and answer any question I have.
Reviewed Sept. 30, 2020
Everyone that I spoke to was such great help to me. Very professional and respectful. They help her approved and everything went very smoothly. Thank you National Debt Relief, for making me feel comfortable talking to all of you. God Bless You.
Reviewed Sept. 30, 2020
Que was so extremely helpful to me today. He answered all of my questions honestly and without judgment. I was nervous about doing debt settlement, but speaking with Que eased my fears. I would definitely recommend anyone considering debt relief, speak with NDR.
Reviewed Sept. 30, 2020
Thank you for help us with our credit card, I hope everything is ok now with that, great attention from you guys, we hope pay everything on time and fix our credit on the way, thank you again and have a good day.
Reviewed Sept. 30, 2020
It’s been a long time coming. This is the first program to fully meet all of the goals that I set. Most importantly, allowing me to set a payback period over 4 years; this will allow me to live more comfortably than I have in YEARS on a month to month budget that might even allow for some savings. I’m excited.
Reviewed Sept. 30, 2020
My experience getting set up with National Debt Relief has been great so far. Michael was knowledgeable, professional and he listened to me. He made the process extremely easy. I feel very comfortable moving forward. The woman who conducted my Welcome Call was great too.
Reviewed Sept. 30, 2020
I got too many credit card bills. I've been using my credit card to pay for everything during this pandemic. I've been hearing a lot of National Debt Relief on a particular radio station I listen to. I went with them because if they can afford to put out a 30-second spiel, they're somebody probably worthwhile. I explained what I needed to do with their rep. They told me what they were gonna do. They told me I was consolidating and trying to put as many of my bills that they could pay off. There are some bills like taxes and things like that they couldn't pay for, which I know from other people that used debt relief services.
They were gonna get a copy of me and my wife's bills. We put all our bills together. The rep said they were gonna go out and get a credit report. They're gonna look at all your creditors, and then they're gonna tell you which ones they can help you with. They say what creditors they deal with. If there was anybody they couldn't pay the bill, it was something I had to handle. They kinda gave me the rundown. They said pretty much all my creditors they could deal with. The ones that they couldn't, they said they’ll even pay the bill. I had a truck that was repossessed because I couldn't afford to pay it anymore. They turned around and told me that we could pay that bill off. It's just that they weren't gonna negotiate. They just want their payment but the credit card people are the ones they could negotiate with. I didn't mind. As long as they're willing to pay the bill, that was fine with me. We went forward from there.
My credit score was down like in the 500s. But both me and my wife are over 600 now, so we're doing pretty good with them. A couple of our creditors were selling off our our account. We would get a letter saying, “Oh, your account's been sold to ABC Recovery." I put that letter in an envelope, and I mail it to National Debt. They take care of it. I don't talk to anybody that calls. If I do, I tell them, "You gotta call National Debt. They're the ones handling the negotiations now. It's in their hands." The only thing is I don't get any phone calls from them for updates. They usually send me emails. But I rather have an email than a phone call. They don't seem to hound you. If anybody ever asked me who to use, I'll say, “Use these guys. They are fantastic.”
Reviewed Sept. 30, 2020
I did some research and National Debt Relief was one of the better companies so I went with them. They asked me a lot of questions about all the creditors I had and we worked something out with my income level. Since working with them, I'm in better shape than what I was. They're good at what they do.
Reviewed Sept. 30, 2020
I called around and nobody else would help me. On the other hand, National Debt Relief sent me some paperwork, I filled it out, and my enrollment started right out. Everything has been over the Internet. They asked if I could afford a certain amount every two weeks, and I told the rep, "Yeah." My credit score is up. NDR is pretty helpful.
Reviewed Sept. 29, 2020
Everyone I dealt with was knowledgeable and walked me through the process. All my questions were answered clearly. I enjoyed speaking with both women. I'm still working my way through the emails. And hope to get my printer working to print out the needed pages to mail. Copies for my signature are being mailed as per my request.
Reviewed Sept. 29, 2020
Happy to feel a little less stress for my debt relief... Everyone I spoke to was very nice helpful and understanding. I highly recommend used National Debt Relief to anyone who is tired of paying high interest fees.
Reviewed Sept. 29, 2020
Very helpful and informative about the program and went over the agreement thoroughly so I could understand what was being discussed. If I had any questions they would stop to see if I had any questions about what was being read to me.
Reviewed Sept. 29, 2020
Speaking with Paul **, I decided to consolidate my personal debt to reduce exorbitant interest being charge and reduce my debt. After being accepted, Karen took me thru and answered all my questions. Both Paul and Karen were very professional, courteous and personal in their help with filing all the forms and contract. They explained all in detail and not being computer savvy walked me thru each phase.
Reviewed Sept. 29, 2020
What an amazing experience!! Alex was fantastic - he explained everything and how it would help me. I didn't feel pressured or distrustful toward his approach because I could tell he was really wanting to help and gave me hope. For the first time in YEARS I feel like I have a chance - like a huge weight has been lifted from my shoulders. Thank you Alex and Thank you National Debt Relief.
Reviewed Sept. 29, 2020
Updated on 03/29/2021: I have been with National Debt relief since October. My experience so far as been great. I was told it was going to take 4 years to pay off my debt. However, I opted to give payments every two weeks to speed up the process. Since then, they have been able to negotiate and get 4 of my accounts taken care of with a good margin. Hopefully, they can keep it up and maybe I will done even sooner. I would recommend this company to anyone that feels like they are drowning with no hope. You will finally get to see the light at the end of the tunnel.
Original Review: Everyone was great. Thanks for everything. Theresa was a huge help and put my mind at ease. She made the process simple. I felt a huge relief after. Thank you for getting me closer to being debt free. I would recommend your service to anyone in need.
Reviewed Sept. 29, 2020
I just signed up today and spoke with Bill **, and he was great! He explained everything to me in great detail, so I didn't feel like I was signing my life away. I can't wait to see my debt go down! Thank you!
Reviewed Sept. 29, 2020
My experience was quick and easy. The associate was very friendly and helpful. They were very informative with all of my questions and concerns. I am very hopeful of becoming debt free and rebuilding my credit. I have had very hard time lately of making ends met and glad I found the company to help me.
Reviewed Sept. 29, 2020
I hope this route will work for me. Everyone I’ve spoken with have been helpful and nice and their tones when speaking is nice. Made me feel hopeful and stop stressing over being so extended. Hope my creditors will work with me and NDR!
Reviewed Sept. 29, 2020
Meisha was an exceptional person. She was very knowledgeable and very kind. There was no condensation or rudeness. It’s was quick and easy. Thank you for helping me get through these hard times anyone who is having hard times should call and get help.
Reviewed Sept. 29, 2020
Shannel was a pleasure to work with, very knowledgeable and helpful. Very patient. Valerie was kind and helpful although she couldn’t answer all my questions. I can’t say I am happy with the experience only because I am sorry that I have put myself in this position. In future, “live within your means”. My new mantra.
Glad to hear that our team was able to assist as you start on your journey to a debt-free future. We understand that the process can be difficult at times, so our goal here at National Debt Relief is to provide a 5-star experience for every client.
Reviewed Sept. 29, 2020
My only regret is I didn't call National Debt Relief sooner. I am drowning in debt, but now I see hope, and a plan. It truly is a sense of relief that there are people to help. Having an advocate that truly cares has really change my outlook on life and brought a great sense of motivation to finally get out of debt once and for all.
Reviewed Sept. 29, 2020
Kyle was awesome and very responsive when I applied and spoke with him about my scenario. He was very understanding. He went over everything for me and my wife very thoroughly. He finished the application and got back to me in a timely manner. I am grateful for Kyle. He was very kind.
Thanks for taking the time to mention Kyle while leaving this great feedback. Our clients are the reason that we do what we do!
Reviewed Sept. 29, 2020
I had a lot of guidance and the representative was very clear about how the process is handled. I had a couple questions and he was patient with me throughout. I had the same experience during the welcome call too.
Reviewed Sept. 29, 2020
I called National Debt Relief and just what the rep was talking about was what I thought I needed. The enrollment process was fine. Also, the reps are easy to get ahold of. However, I have a bunch of items removed from what was listed because I did the work myself. The two that NDR paid off were because I called them and told them to go ahead and pay them off.
I had me and my husband enrolled. I know the start off was a little rocky because I had surgery and I wasn't working, so some of the payments were missed. But I also told them if they had any settlement, to call me and I would get the deposit in there. I did get that contract with the payment. This one that they were supposed to take, I deliberately not put the money there. Once I got back on track, I called because I didn't feel anybody was working on my behalf. It's a little disappointing because the first person I spoke to who enrolled me was really sweet and sold me on NDR.
I was told, "Well, they're waiting on the deposit to build up." But when I said, "If you have a settlement, and I need to make a deposit, I will." So then, I started to call myself and I got my husband's stuff removed because I made a settlement with the companies and paid them directly. NDR offered me a settlement for Capital One but I declined that because I wanted a lower rate. I have two more things left in the program to pay with just the two Capital One's, and I probably will reach out to Capital One within the next week or so if I don't hear anything from NDR.
Reviewed Sept. 29, 2020
I have a lot of credit card bills that I stopped paying a long time ago. National Debt Relief was one of the first ones on my internet search and it had okay reviews. It was the ConsumerAffairs website that I remember searching and reading reviews on. I’ve been with NDR for 15 months and I'm about 50% done with the program. It's getting there and it'll impact my life once it's done. I feel stress relief that they're helping. You can trust NDR.
Reviewed Sept. 28, 2020
My husband and I went through our welcome call with Michelle ** who was very thorough, very easy to understand, and very patient with us. She made this last part of our application very easy. Jeremy ** was the same way. It great to work with people who understand what people with a hardship are going through. Thank you so much.
Reviewed Sept. 28, 2020
Friendly and respectful. Just started the process so I am waiting to see how it goes. This was a big step for me and very nervous. National Debt Relief had a high rating so thought I would try them out. So far, so good.
Reviewed Sept. 28, 2020
The customer service experience was fantastic. Jordan was very patient with me. He took the necessary time to explain everything and answer all my questions, especially given that my knowledge on specific and technical financial issues is very lacking. Overall, very satisfied with my customer experience and would recommend to others!
Reviewed Sept. 28, 2020
The experience was very easy and staff was respectful. Helpful. Detailed. Made sure I was comfortable with the process and understood the details. Staff was knowledgeable, knew their responsibilities, explained the settlement and negotiation process in a wording that was understanding and made sense.
Reviewed Sept. 28, 2020
Everyone was very professional and nice. They explained everything very thorough, it was not hard to understand. They were very knowledgeable about the program. They were very pleasant to talk to. I feel very good with the outcome for my being debt-free very soon.
Reviewed Sept. 28, 2020
I selected NDR from my internet research which ranked them #1. I have submitted 6 Credit Cards and 1 Personal Loan to their assigned Agent to begin the first steps towards signing a Contract. The Agent worked and communicated with me in detail through the Quotation and Application phases. She was professional, thorough, courteous, friendly and accurate. We have now signed the Contract, and I feel like much weight is off my financial shoulders as a result! Thank you NDR for the great start to financial freedom!!!
Reviewed Sept. 28, 2020
I would refer NDR to my friends and family. I am happy with the agreement. Paul was very easy to understand and very easy to talk to and would answer any question I ask him. I am glad I choose ndr. I will tell friends about them. Thank you e.r. **
Reviewed Sept. 28, 2020
The people I talk to were friendly and polite and answered all my questions. They made me feel at ease. Any time I call they answer my calls or call me back as soon as possible. They explain all of paperwork so I can understand.
Reviewed Sept. 28, 2020
I am so glad I found such an amazing place to help me with my debt. I feel 100% confident that they have my back. Everyone has been so well mannered and welcoming. Everything was explained so well and there was no judgment at all. I would totally recommend to anyone.
Reviewed Sept. 28, 2020
Great service! They were very quick and efficient in helping me get set up and taking care of me along the way. Very friendly staff and very transparent with everything that happens throughout the process. I was set up and ready to go within the same day I was contacted.
Reviewed Sept. 28, 2020
Shannel and Natalie have been super awesome. Completely professional and soooo nice!! Couldn’t have ask for better people to help support me through this time. Absolutely amazing people and definitely caring and so understanding. I never knew this program existed and I just think it’s really awesome and y’all have done great by hiring these two fantastic ladies so knowledgeable and just so sweet.
Reviewed Sept. 28, 2020
Need to enjoy my retirement. These times are not good and need to gain that freedom. It has been an uphill road but, with your Company and the help of DARRYL **, we know we can get to the establish goal. Thanks so much: SIXTO
Reviewed Sept. 28, 2020
I just signed up and so far everything has been smooth sailing. Looking forward to getting out of debt in a much shorter time than I would have. Covid has hurt many of us financially and thankfully there is someone out there to help.
Reviewed Sept. 28, 2020
The agents at National Debt Relief made my experience a breeze. The gentleman who helped me, John, explained everything thoroughly and broke it down so that I would understand how the process works. I am very excited to get out of debt faster.
Reviewed Sept. 28, 2020
The people I spoke with are professional and made sure I understood the process throughout. Both assured me that my situation wasn't abnormal and that NDR would be able to help me through all the red tape. They were polite, friendly, and understanding of the situation.
Reviewed Sept. 28, 2020
Amazing debt counselor --- Krista **. A role model for others to follow. She is patient, listens, considers all options, non-judgemental, and is thoroughly professional. This is a fresh beginning for me, especially in these hard times all over. Talk about a second chance, Krista understood and helped.
Reviewed Sept. 28, 2020
Everyone I spoke with was very responsive, explained things clearly to me and answered all of my questions. It was super easy to call them or email them any concerns I had and I appreciate all of their help and patience.
Reviewed Sept. 28, 2020
The reps seemed to be real knowledgeable and my husband felt like that this would work out for us. If we have questions, we can call them. In fact, they called us last week with an update that one of the companies had agreed with the amount that they suggested and they were gonna be paying them off. However, we're still in the process of working through National Debt Relief. We've been paying on the account for about six months and they have cleared just two small accounts.
The way the program works is slow. It's gonna take some time to get all these bills taken care of. If I had known that it was this way, I wouldn't have agreed to it because it's gonna take too long. We could've borrowed money and repaid these people off without going through National Debt Relief. I didn't realize it was gonna take so long for them to take care of this. I was really confused about them taking that $500 a month out of his check and using that amount of money to work with. I thought they would pay these companies off then we, in return, would pay them. But it's not like that.
We’re very sorry to hear that our service did not satisfy your expectations. We will be reaching out shortly to better understand your concerns and hopefully resolve any issues. You can also call us directly at 888-660-7427.
Reviewed Sept. 28, 2020
I was ready to make moves regarding my debt and everything sounded to be pretty good, so I went with National Debt Relief. The enrollment was quite simple. As far as the payments go, the rep worked with me to make sure that I could afford it. He asked me how much was I paying a month with all my credit cards, I gave him a ballpark number, and then we tried to keep it in that number. The only thing that I was a little bit hesitant about was the percentage that I would have to pay NDR. But other than that, it was pretty okay.
I'm 75% through with the program and it seems like it's moving pretty nicely. But I had to call a lot to get movement happening with the other creditors. I had four creditors and I only had movement on one for a while. I was a little more proactive. That could have been something that could be different. I wish that National Debt would push it quicker and try to make sure that you're aware of where they're at, what they're doing, and what's the next step. Other than that, it's been great to have some sort of a relief when it comes to my debt. It kinda gives me hope to be able to live debt-free as soon as I'm done with all this.
Reviewed Sept. 28, 2020
I have done debt relief before but the fees were extremely high and so I thought National Debt Relief offered a more fair program. The enrollment process was easy and the representative explained everything pretty well. The dashboard shows that three have been resolved. National Debt Relief is way better than my previous experience.
Reviewed Sept. 27, 2020
Set up was easy. Rep was very friendly and explained everything to the T. Rep also took the time to listen to my concerns and give advice. I would recommend calling National Debt Relief if you are having hardship in paying credit cards.
Reviewed Sept. 27, 2020
The thing that was frustrating is that the fee that goes to the legal aspect is not shown in the breakdown of money that's coming out. National Debt let us know in the beginning that there was additional money that was coming out. But I wish that I had along the way know that because when I went back and saw that there were these other fees, it was confusing. The other thing that wasn't fully transparent to me was the fact that the 20% that they take as a fee is out of the total amount of credit or the negotiated amount.
Then I didn't have much direct communication with the person negotiating the settlement. I also feel coming out of this and having the knowledge that I have now that better rates probably could have been negotiated because I was receiving letters in the mail along this process and I felt that some of the settlements I was getting directly, without even having that middle person, were pretty comparable to the proposed negotiations I was receiving from National Debt Relief. If they're going to say that they're experts in this and that they have the ability to get better rates, they need to be better at coming through with that. I ended up resolving the debt and that was a huge relief to no longer have that on my shoulders. But because of the issues that I've stated, I wasn’t fully satisfied.
However, it was easy to enroll and everyone I spoke to, for the most part, was helpful. There were a few times in the beginning where I had to postpone payments because I was in between jobs for a while and was really struggling financially. They were really good with being patient with me while I got back on track with the program. Overall, it was good. I was able to reach a point where I didn't have to be overwhelmed by my bills because it was consolidated. I was just making one payment versus making all these individual payments.
Reviewed Sept. 27, 2020
National Debt Relief takes a lot of the stress off me. The reason I contacted them was because my credit card debt was overwhelming and I couldn't pay it back. The rep sounded young and he talked really fast. Then the next time I called, I got somebody else. They explained to me how it worked. They took over the payment of my credit card debt. I put money into an account with some bank then I don't have to worry about it anymore. The cost which is $15 a month is not that much. The creditors still call me once in a while and I just tell them that I'm with National Debt Relief. A few months ago, I called them to see where I was and they suggested I use a computer and told me that they've paid one off. Whenever they pay one off, usually the creditor will write me a letter and say it has been paid off.
I have trouble keeping enough money in that bank account because this is complicated and this is part of my personality. I asked National Debt Relief if they would ever go into my bank account and take payments without my permission. The rep said, “Yes. Not often, but sometimes that will happen.” Being a paranoid person, I decided not to keep very much money in that account for fear that they would draw it out. So I opened another account at another bank, and it's kinda making my life more complicated than I like. I have to go to the second bank and get cash and go put it in the first bank whenever I have to write a check to pay other commitments. It was a service that I needed but it's still is a little complicated for me.
Reviewed Sept. 26, 2020
I hope that this program will help me exactly as they explained it to me and that it will help me to solve the problems of debts so that I can have peace of mind again. I trust your help and at the same time, I appreciate the opportunity that you have given me to help me.
Reviewed Sept. 26, 2020
It was very pleasant and very informative. Thank you for helping me get out of debt. It’s taken weight off my chest. I feel like I can live and breathe again. I honestly Thought this was a scam but I’ve been proven wrong. Thank you again!!
Reviewed Sept. 26, 2020
I did not feel ashamed about my excessive debt when speaking with Chris & Greg. I am beating myself up over this - this has accrued since mid summer last year. Some of which was for fun but a lot for necessities.
Reviewed Sept. 26, 2020
Working with Richie and Maria was great! They explained everything making a stressful situation easy and fast. I was surprised how quickly the process was. My mind is at ease now knowing that everything will be taken care of within 4 years or less. Thank you!
Reviewed Sept. 26, 2020
Very quick and easy transaction! I was actually shocked that it was so easy to do. Eli was extremely helpful and wasted no time in getting to my options and explained the program that I would be doing in a very understandable manner. Thanks for your help. This will be a great mental relief for me.
Reviewed Sept. 26, 2020
My agents I had for my first call and my welcome call were very helpful, I appreciate all the assistance and advice. The ladies I talked to were very nice. Very excellent customer assistance! Thank you for being so helpful during a tough time.
Reviewed Sept. 26, 2020
out just fine. The service has been Awesome. I will definitely recommend a friend. Thank you.
Reviewed Sept. 26, 2020
I found it easy to enroll. The counselor was professional, friendly and very knowledgeable. He explained the process very well and made me feel more at ease about my decision to seek help with my credit card debt. The Welcome Call I had later helped reinforce that decision, the representative I spoke to was very clear and explained next steps and what to expect in the future as I work through my program.
Reviewed Sept. 26, 2020
Lauren and the gentleman on the welcome call were awesome! Lauren made sure I was assisted and she did everything in her power to help me. She made sure I knew what to do and when to do it. I'm grateful for her and everyone at National Debt Relief!!!
Reviewed Sept. 26, 2020
I had accumulated quite a bit of credit card debt at high interest rate and there was really no way to get out of it. I then did a bunch of research and National Debt Relief seemed to be one of the higher ranking companies. Enrollment was pretty easy. A couple of long phone calls and that was about it. I have two credit cards paid off. I only had one experience where we couldn't hash out this last credit card. It all went pretty smoothly. They send out emails every once in a while. They're supposed to be helpful, but they're how to spend money and all that kind of thing, which I don't find super helpful. But I can see that some people might. I should be zeroing in on the last one and should be close to completing the program within the next year. I would definitely recommend them to a friend if they were having financial difficulties.
Reviewed Sept. 26, 2020
I was in the middle of searching for help, and in the process of looking through different things I was finding on the internet, I got a phone call from someone who said that they were with a debt and credit resolution company. I took him up on his offer. He sent me a contract, I signed it and I sent it back. I started paying him for services. And it was a scam. I started doing background checks here and comparing phone numbers with names I was given and people I had talked to, and things weren't seeming normal. And I paid them a lot of money.
The guy that I spoke to most frequently is in Florida, and I discovered he had a very long criminal record. Glad I'm in Virginia. But I thought, "I want my money back. How can I do this?" I can't blow off at them. We're not going to get anything. I gotta figure out a way to handle him nicely so that he will pay me. I told him I wanted out of the contract. I said it just wasn't working for me. He was upset. I just told him there was something that didn't seem right about it. I left a fax. He didn't respond for a while and I got in touch with the local police department down there. I made copies of everything I had and I wrote them in a letter and sent a file. He wanted money wired to him and I didn't yet know how a real debt resolution company handled that part, so I know that sounds stupid and I did it. But I have all the receipts.
I got lucky. A detective called me back. I said, "I've gone back as far as I could." I did close out three cards through him. I settled on my own. But going back through previous statements, I noticed charges on there for personal things in the area where he lives. I mentioned that to this detective and he said, "Okay. I'll call you back." He called him into the station and the guy broke down crying. He said, "I don't want to go back to prison." He was giving him a choice. It just made me feel so old. He said to the guy, "If this was your mother, would you want this to happen to her?" He immediately paid back what he charged. The detective told me, "If he doesn't continue making payments to you on a regular basis, call me and I'll go back out to his house." That worked for a little bit and then it stopped.
I had a lot of health issues come up lately that I've had to pay for. So I thought, "God, I wish I had that. He still owes me $2,000. I wish I had it. What can I do?” So I called the detective back in it. It's his cell phone through the police department. It would dial the number and that just sort of disconnect. I thought, "Oh, God, I've ruined things with him. He's not answering his phone now." I finally emailed them by yesterday through the police department and told them, "This is the name of the detective I was working with. Here's all the information I have on this person, where he lives and ladidadida. He still owes me $2,000, what can I do?" I wanted advice on how I can manage this.
It turns out that detective retired in December, and I didn't know it. I did get a call back from the state attorney's office a while ago, and they gave me the number for that station again and said to call and see if I could get them to get hold of that file and see if there was someone there that could help me. After that, I thought I still need help. I could see how negotiations went by that time because the guy that they were using to negotiate was horrible. He was so rude. It was a three-way call, and I would hear it. Then sometimes they cut that guy out of the conversation, and I wouldn't know it, and then there I am battling for myself. It was awful. But the bottom line was I needed to get out of debt. I shouldn't be retired. I'm not married anymore. I've got a house, a car, and I've got bill. I shouldn't be in this situation at this stage in my life. I want out of it.
I found National Debt. I called and I spoke to somebody for a long time. I told him part of that story. I just told him what kind of bills I have. So far, it's worked well. I'm a cancer survivor and that causes lots of things in the years beyond surviving and other things go haywire will happen sooner. So I got cataracts. Last year, I didn't have them. This year, they're there to the point where they need to be removed. The surprise was if you wanted lenses that allowed you to see at a distance and close up, you had to pay $3,000 per eye.
So, I called National and I had no idea that they would go along with this. But I said, "I'm sort of frantic. I can't afford those lenses but there is a certain process, method that they use to take the cataract out that cost money and I don't have it, as long as this $867 comes out of my account for National Debt." They said, “Oh, they get calls like that all the time. How much money do you need?" I said, "I had to make a couple phone calls to get an exact amount." I was able to get both eyes done. They were separated by months because of COVID. It should be one week and the other one was two weeks later. Now, I'm back in the hole with other issues with bone in my jaw from the drugs that causes bone loss that I took after chemotherapy.
I'm in the middle of that now and the last time I spoke with somebody at National, I did realize that when I asked them to stop for a few months so I could get my eyes done, I realize that that meant that the negotiation side that had already taken place with Chase was then over. I said, “No, I didn't even think about that. Does that make it harder to renegotiate with them? How does that affect their willingness?” I also worry about the taxes. I didn't think about the fact that the money that they didn't receive the full amount is taxable income.
Reviewed Sept. 25, 2020
I had an amazing experience with National Debt Relief. I spoke to Eddie a few months ago and got chicken and backed out. After researching these programs, I found out you were one of the best. So I emailed Eddie and he got me signed up right away. The welcome call woman was also so helpful and kind. Thank you for your help!
Reviewed Sept. 25, 2020
Christopher was amazing and asked all the necessary questions to find if I was a right fit. Much appreciated. I felt comfortable providing my information. He listened and was understanding and caring to what I needed. He found my routing number for me and I just had to provide my account number. He have excellent customer service.
Reviewed Sept. 25, 2020
Both Yasha and Karen were very kind, reassuring and helpful. This is the first time in my life I have needed debt relief and the anxiety that caused has been overwhelming. At the age of 64 it is hard to face the financial catastrophe I am facing but you and your staff have made that easier. Thank you so much! Miriam
Reviewed Sept. 25, 2020
Michael was friendly and very helpful. He took the time to make sure I understood everything. It is reassuring to know I can breathe in my finances now. I was working two jobs to just get by, now with the help, I will not have to.
Reviewed Sept. 25, 2020
I just signed up with National Debt Relief, and am extremely satisfied with the amazing customer service I have received thus far. I am looking forward to continuing to work with this company over the next 3 years to resolve my debt.
Reviewed Sept. 25, 2020
Both Brent and Kelsey were very helpful and knowledgeable. They sure made this stressful process a lot easier. Thanks to them and National Debt Relief for helping us get our head above ground and getting our debt settled more quickly.
Reviewed Sept. 25, 2020
Great service, ready to get out of debt and this is the way to go. They helped me step by step and if I run into something I can’t figure out, they just said, "Call us and we will help with whatever I need."
Reviewed Sept. 25, 2020
This was a very tough subject for me. Daniel **, the Debt Relief Specialist explained the programme step by step. He was very helpful and knowledgable. Also I was able to ask questions. Then came the Welcome call from Markus. It was way too long and he just zipped thru it. Also I spoke to your Customer Service staff. Janis was very helpful with the monthly cash flow statement. Once again a big thank you to Daniel and all the staff who help me with your debt relief Programme. I feel the debt consolidation will simplify my budget, help me to meet my obligations, and get back on my feet financially. Vimala **
Reviewed Sept. 25, 2020
Chanel ** was awesome getting me started. She explained everything to me in great detail, and really gave me the “weight off my shoulders” feeling. She went over all of my credit history and provided more help than I could imagine. Also Natalie for the Welcome call and verifying Chanel's fine work.
Reviewed Sept. 25, 2020
Yon was super helpful, professional and answered all my questions before I had to ask him. I feel so relieved and happy to start resolving my financial debt through National Debt Relief. I wish I had knew about this program sooner.
Reviewed Sept. 25, 2020
NDR has been so great! I am just getting started but I feel like I am in great hands. The whole process was smooth and very informative. I’m so happy I found them! I can’t wait to see what the future holds.
Reviewed Sept. 25, 2020
Do feel sense of relief knowing company is willing to help manage and work on my behalf to get debt settled. Representatives today and previous to today were very cordial and knowledgeable about every aspect of program. They were so patient and willing to answer all questions. Caring professionals.
Reviewed Sept. 25, 2020
Straight, forward, and very understandable about the program I enrolled. And making sure I understand what the progam is about helping get debt relief and making sure if I need help with the creditors to send them info from the emails I've gotten.
Reviewed Sept. 25, 2020
The initial number I called was from tv advertisement. I gave the person on the phone my contact info and scheduled a time to do the 1st call. I received call back at the time agreed on from Ruby. She was very friendly and helpful through the process of what my options might be. I greatly appreciate her help in getting everything set up and relaying things to me so I would understand better on how program works.
The welcome process went just as smooth as the initial sign up into program. Anthony went over in more detail of the program and assisted me with all my questions the same way Ruby had done. He also assisted me with getting my online account set up. I thank both of them for helping me get started on a path to become debt free. I value my time just like anyone else would and so when both people got back with me when I said I could be contacted I greatly appreciated it. I'm really happy I talked with National Debt. Now I know I'm on my way to be debt free once the program starts. Thanks again for the great customer service.
Reviewed Sept. 25, 2020
I completed my welcome call today, and it went very well! Nicole was very helpful and detailed.. She explained everything in depth and asked if I had any questions! I received all of the information I need to proceed.. Thank you!
Reviewed Sept. 25, 2020
Very informative and professional. Look forward to working with them. No hidden surprises. Both gentlemen were extremely nice and answered all my questions. I felt at ease from the beginning. I would highly recommend them to everyone. A pleasure doing business with.
Reviewed Sept. 25, 2020
The gentleman discussing my needs and setting up my account was understanding and informative. He carefully made sure I understood the process and took his time to prepare our agreement. The young lady who read and reviewed and "explained" our agreement rapidly recited the information from her scripted presentation at a rate I had difficulty following. She did pause whenever I requested it of her her but then resumed her practiced process of reading 'AT' me rather than "TO' me.
Reviewed Sept. 25, 2020
Start the process yesterday and it has gone very well with everybody being very helpful and professional. Process has been easy and I am hoping it goes quickly to Get settlements from our creditors. I am glad I found you and hopefully we can get things settled and moving forward With This process. It will be nice to finally get out of debt Especially since there was no work in our house during the pandemic.
Reviewed Sept. 25, 2020
This was an easy process once you are able to swallow your pride. My agent was very knowledgeable and personable which made the experience pleasant and reassuring. I feel confident in with this team and will feel financially successful once the process is work out.
Reviewed Sept. 25, 2020
Everyone I have spoken to has been great so far. Very knowledgeable and very professional. I have only just signed up for their services but I believe they will be great going forward. What I like most is that they don't make any promises if they feel they cannot guaranty them.
Reviewed Sept. 25, 2020
Nate ** was amazing. Very helpful and relatable. I have already recommending him to someone. After wrapping everything up I felt a huge weight lifted off my shoulders. I finally feel like I can see the end of the tunnel. Thanks again, man!
Reviewed Sept. 25, 2020
The initial enrollment process was very smooth and easy. Malik did a great job, and even when his phone no longer was working he had me talk to his co-worker Jay, who also did a great job. I hope the whole process goes as well as this first step.
Reviewed Sept. 25, 2020
Very helpful, just a long time for a phone call. Plus having to print things afterwards is sometimes a pain, but all worth it for the assistance rendered. I am pleased with both people during this process, and would recommend anyone here that needed help.
Reviewed Sept. 25, 2020
The gentleman from National Debt Relief that I spoke to originally set the whole deal up. The way he explained everything made it all make sense to me. The enrollment process was pretty simple and easy. I gave them all of my data information and they sent me a couple of different options on how we could do it with different payments and I chose the one that worked best for me. Since the initial setup, other than a phone call here and there, dealing with them has been mostly either through app or email. The website is pretty simple to use and all of the information is on there.
The program made it a little tight on me 'cause of the payments. I have to make almost a $900 payment every two weeks but it's getting rid of the debt way quicker than I can ever get rid of it any other way. Working with National Debt Relief has given me hope. And it kinda changed my attitude. I can see the light at the end of the tunnel, knowing that the debt is gonna be gone at the end of this process.
Reviewed Sept. 25, 2020
I reviewed a couple of different companies and the reviews were better for National Debt Relief. And then, after speaking to the initial gentleman on the phone, he sounded like he knew what he was talking about and he cared. They've been very good with communicating with me. Sometimes not the best times of the day, but they can't help that. The process has been easy and they update me if there's anything new on my credit report that I can possibly add to the monthly payment. I have used the dashboard in the past and navigating it was seamless.
Reviewed Sept. 25, 2020
I went through some personal stuff, and I had to move out of town. Everything just hit me, so I was stressed with everything that’s happened and I was from paycheck to paycheck. I did a search, and National Debt Relief came up. I contacted them and they were very good about explaining things to me. Once I filled out an application, they took over and they've been handling everything since. I had chosen the package with a lawyer to represent me in case something happened and I'm at that point where I had one of my creditors file a court summons on me. Right away, National Debt Relief jumped on it. I had a lawyer call me. He filed the paperwork prior to the due date and I haven't had any issues. It took a lot off of me and this helped so much. They've been good.
They've settled most of the cases. Sears is the only one that has contested anything, while everybody else has settled for a smaller amount. It's coming up to a year that I've been paying and I was able to up my monthly contribution to my savings account to hopefully pay it off faster. I started out at 35, and I'm down to 13, so I'm satisfied. I'm hoping that I'm able to resolve some other issues that I have going on right now, so I can contribute even more so I can get through this whole process and start establishing good credit. That's the only thing. Your credit sucks after this. Other than that, my sister is having some issues and I've recommended it to her too.
Reviewed Sept. 24, 2020
Steve Stein was the right person responded to me in my desperation to find help. He was very respectful, calm, and directed me right away for the right choice. He was very thorough and make sure that I understand every conditions before I agreed. He was very helpful and patient in running through to the website, so I can monitor the status of the account. I will highly recommend him.
Reviewed Sept. 24, 2020
Excellent service, everything was well explained. I feel confident using National Debt Relief to help me secure my financial future to become debt free. I would recommend National Debt Relief to my family and friends. Darius and Tameka are great and guided me through the whole process and answered all my questions as they explained how the program works.
Reviewed Sept. 24, 2020
Team was extremely helpful and patient with the questions I had. They also seem very fair and willing to work with me to help get me out of debt! I would recommend this company to anyone who is looking to get out of debt and stop stressing over bills.
Reviewed Sept. 24, 2020
Very detailed and professional. They walk you through every aspect of the process with great patience. I’m felt like they truly cared about me. Communication is abundant and NDR is always available for questions. I felt very comfortable knowing I was in good hands through this process.
Reviewed Sept. 24, 2020
This was a very easy fast process to set up. Everyone involved was extremely helpful and made us feel at ease with our decision. The entire setup process was explained and we were walked through every part. Every question we had was answered.
Reviewed Sept. 24, 2020
It is great customer service and helpful program. I hope I can finish all my debt with this program. I always pay my payments every month because of high interest so National Debt program when I read it that love to to throw this program to change my dead debt.
Reviewed Sept. 24, 2020
I was so embarrassed to call and ask for help but they made it so easy! I am so excited for this process and to be debt free soon! Such a relief and burden off my shoulders. Would definitely recommend to anyone who is in my shoes right now! Thank you!
Reviewed Sept. 24, 2020
Paul was very helpful with the whole process. I'll admit I was very reluctant to join, but after talking with Paul I'm very happy I made this decision. Freedom from debt once and for all, I'm looking forward to that day.
Reviewed Sept. 24, 2020
I had a very good experience. Everyone was so helpful and explained everything. If I had questions or concerns, the staff answered and reassured any doubts. The staff was amazing and I am very thankful for all they did! I was not sure if this was the right way to go to achieve financial freedom at first, but now I am ready to continue my partnership with National Debt Relief to completely eliminate my debt.
Reviewed Sept. 24, 2020
I am appreciative of all the help from everyone. All the customer representatives were professional and friendly. I would recommend this program to anyone with debt. Completing this program will help me get back on track for my financial goals.
Reviewed Sept. 24, 2020
When I started this program everyone I dealt with was very helpful in my situation. They eased my worries, overall that is going on with my finances and hoping this is the answer to all my problems. I appreciate all the assistance I received. Thank you very much.
Reviewed Sept. 24, 2020
Having this experience was uplifting and stress-free. After going through this I feel relieved I am getting help that I desperately need. I can never Thank you enough for being patient and helpful. I could have never done this by myself.
Reviewed Sept. 24, 2020
National Debt Relief had the best reviews. It makes it easier to make one monthly payment to one company. They're trying to work with the settlement with the accounts that I had. They took a look at my income and then asked about what monthly bills we're responsible for as far as insurance, gas, groceries, and maybe cell phone, and then was able to find a monthly amount within my budget. I'm pretty comfortable with them. They impacted my life in a positive way.
Reviewed Sept. 24, 2020
I would recommend this company to anybody that needs Debt Relief. I am just starting on my Debt Relief adventure and so far it has been wonderful. People are very customer friendly and knowledgeable. They are more than willing to help or answer questions and guide you through the process until you feel comfortable with the situation.
Reviewed Sept. 24, 2020
Jay was exceptional in his knowledge and delivery. He has a pleasing manner that made me feel relaxed and comfortable! I am pleased to know there are reputable companies that help reduce credit card debt. I did not have to sign my life away and will now be able to afford some of those things in life that I really want!
Reviewed Sept. 24, 2020
Keith was great in listening to my needs. He explained everything very clearly and was genuinely interested in helping me. His patience and understanding made it easier to get all of my questions answered. It felt like he was on my team. Great customer service! Keith should get a raise!
Reviewed Sept. 24, 2020
Mr Ezekiel ** was able to draw out a plan that best fit my family and save us money long term. It puts my family in the right position to buy our first house next year. Thanks again for all the help! Highly recommended!
Reviewed Sept. 24, 2020
NDR said I would pay the debts off in X amount of months at such amount. It should've been broken down to going to each particular company instead of saying, "We can pay it all off in 40 to 48 months, and bam, your fee should be this to do that." You break it down one by one as you go. But I ended up paying more than what I have to. When you're told, "We can clear you up in 40 months," you would think you're debt-free in 48 months. It's not just a 40-month or 48-month loan. It's per person that you deal with. And then you ask, "How much is it that I'm paying it to?" and NDR gets 25% off whatever the total amount is. They need to be more straightforward in the way they transact the business. If I had to do it again, I would not with them.
Reviewed Sept. 24, 2020
I heard about National Debt Relief on the radio that I listen to. They had a lot of people talking about it and what it did for them, especially the radio host, and so I decided to give them a call. It seemed like a really good idea to help me get out of debt. I knew bankruptcy was an option, but I don't wanna do that. I had a lot of questions and the agent that I talked to answered a lot of them and laid out that this is what I'd pay, and this is what we'd try to do. Then the more I pay, I can get rid of my debt faster. Based on my paycheck, he told me that I could pay less or pay more. They'd start to resolve those debts as soon as I get a couple payments and I won't have to deal with it or worry about it.
It would be nice if they do monthly check in to see where my debt is or this is how many companies we've settled 'cause this is what we’ll need to be able to settle with another company before everything is finalized. But I can always check on the website too. I have seen a couple of debts get settled. I'm still waiting on two debt collectors to formalize a plan. I like National Debt as they are.
Reviewed Sept. 23, 2020
I’m exceptionally thankful to have had the opportunity to begin paying down my debt with National Debt Relief. I inquired online and was contacted almost immediately by an adept Debt Specialist, Gary **. He made it easy to ask questions and was absolutely non-judgemental. He answered all questions and took the time to help me understand the process with zero pressure whatsoever. I’m excited to begin my journey towards being debt free and feel a weight has been lifted off my shoulders. They took 21k and reduced it to 15k. I was paying about $419 a month and am now only paying $370. I have one payment and don’t have to worry about interest and minimum payments that vary month to month. Thank you NDR for the opportunity, forever thankful and will always recommend!
Reviewed Sept. 23, 2020
Josh and Kristin were very helpful and awesome customer service. They gave very detailed information and very understanding. They went through everything and answered every question with knowledge. Very kind and polite and patient. Smooth process with communication and emails to sign. No problems.
Reviewed Sept. 23, 2020
I was fortunate to speak to Clyde...He was exceptional in guiding me thru this process...I cancelled with another program...and Clyde explained more in depth to me in our phone conversation today than anything I received from my previous company the 9 months I was with them... I'm looking forward to a great relationship with this company...
Reviewed Sept. 23, 2020
Before calling National Debt Relief, we'd been struggling with how to handle our debt situation for some time. We saw a recommendation and decided to reach out. The representatives were extremely helpful and made signing up much faster and easier than we ever expected. What seemed like a huge, insurmountable problem just two days ago now seems manageable. Thank you!
Reviewed Sept. 23, 2020
Experience was great. The 2 representatives that helped were awesome and I feel confident that I made the right choice. Feels good to take a step in a good direction for once. Gary was great and very transparent which I appreciate a lot.
Reviewed Sept. 23, 2020
So sweet and makes sure you understand everything. Very approachable and treats you like a friend. Is willing to listen and understand to take care of your needs. I'm very very happy I did this and worked with great people.
Reviewed Sept. 23, 2020
Jordan was very helpful and explained what would happen if I kept paying minimums on my account! He set me up with a plan that sounds attainable and I’m excited to get rid of this debt! The welcome call person did a great job of answering all of my follow up questions!
Reviewed Sept. 23, 2020
Kelly ** my debt specialist was wonderful and so easy to deal with! She walked me through the whole process and was so patient with me and all my questions! I felt I was dealing with a very good organization that had my best interest at heart! Thank you for relieving my stress and saving me money!!!
Reviewed Sept. 23, 2020
I'm submitting this survey for my account. I just completed the Welcome call. I'm so far happy about the responses from the agent. Otherwise, I don't have any other questions. If I do, I will call your Customer Services. Tnx.
Reviewed Sept. 23, 2020
Only time will tell if this works for Us! I'm Optimistic, at BEST, for now! 10/23/2020 Starting date and I'm told it may take 6 months before debt starts to get paid off. Really too early to give a rock solid review! OPTIMISTIC though!!
Reviewed Sept. 23, 2020
Very professional and helpful to me at the time of the call. Patient when I have to ask him a question. Thanks for letting me know all the details of the program. Also thanks for being constantly working on my case.
Reviewed Sept. 23, 2020
Both Mark and Evelyn have been informative, patient and pleasant to work with in setting up our program. I received a call from a creditor this morning, it was a pleasure to give them the creditor hotline number and ask him not to call me.
Reviewed Sept. 23, 2020
National Debt Relief was the first one I came across with and thought I'd give it a shot. The enrollment was long but it wasn’t too bad. When I had questions, I called the helpline or customer service line. They would either go through it and find the answers for me or send me an email. Or I would send them an email and then, they would send one back or have me call them. The payment plan was good. They went through it and figured out how much I owed or what they thought they would be able to settle with the debtors. We figured it out from there. I should be at least halfway in the program and it has made life not quite so stressful. I’m not getting calls from the people I owe the money to. I’m happy with NDR.
Reviewed Sept. 23, 2020
NDR was recommended by my bank. I've gotten people get nasty with me like very disgusting and discriminatory and there's no more of those calls, thanks to NDR. They take a lot of stress off my back. Even though, I feel like it comes costlier. But it's less stress and it's more fair. They break it down. It's easier to pay versus all these people not understanding my situation. The monthly program is awesome. They calculated and tallied everything up and told me what was the best that I could do. They were very understanding of my situation financially. My negotiator was awesome. If I could hug him and pinch his cheeks, I would.
Reviewed Sept. 23, 2020
I was looking online for debt relief solutions and the reviews of National Debt Relief were mostly good from the bad. When I called, the first guy I talked to asked all my basic information and then what I could afford a month. What I could afford was more than the option he came up with so it worked out well. The program has been really helpful. I like it. They've settled for really low amounts with a few people compared to what I could have done by myself. I'm saving money.
The website is quite confusing for some people who aren't familiar with using computers. It could be a little hard to follow at the beginning. I like the graphs, though, that are on there. They make it a lot easier to read. I wish they have an easier online platform to use where I can see how much I've paid at that time, or that Global Solutions where the money goes into. The customer service reached out to me very quickly. It's like within the day, they are ahold of me, and if I emailed back, it's usually by the end of that business day or the very beginning of the next.
Reviewed Sept. 22, 2020
Had a wonderful experience with all parties that I talked to as well. They were very helpful even to the point of working around my schedule, also very knowledgeable with the information as to be able to explain all detail and what they would mean and helpful with explaining terms and conditions.
Reviewed Sept. 22, 2020
The representative, Devin, who I worked with, was very professional and helpful throughout the entire process, without being over the top. I would definitely recommend to others based on my initial experience. It is a big relief to know the debt situation is now on its way to being taken care of.
Reviewed Sept. 22, 2020
Max and Kristen were extremely helpful throughout this process. They were professional, polite and clear with their explanation. They helped me through the whole process and answered all my questions. I really appreciate their help through this process and making it extremely smooth.
Reviewed Sept. 22, 2020
Every detail was explained multiple times with multiple people. Explained in common language so everyone can understand. It's good to know that I will have legal representation if needed and that I will get any unused funds will be returned.
Reviewed Sept. 22, 2020
I am so thankful to everyone that has helped me, I was stressing, but Aaron helped me so much and Deborah, super nice people. I would recommend this to anyone, has really compassionate people! They show that they are empathetic towards others!
Reviewed Sept. 22, 2020
Christopher J. *8 Was the person who Introduced me to National Debt. He spoke to me like a human being and explained to me clearly how this program can help me. I look forward to working American Debt and solving my financial pressure. I am extremely grateful to Christopher and the whole team for their help in making this an easy transition to debt freedom.
Reviewed Sept. 22, 2020
Very quick response time in getting in touch with me and getting the loan approved. Stephen ** was my certified Debt Specialist and he was very thorough and quick. He did a wonderful job. The Welcome Call Specialist did a Wonderful job as well but I cannot remember her name.
Reviewed Sept. 22, 2020
Enjoyed the experience and looking forward to being debt-free. Now I can focus on saving money into my accounts and not relying on paycheck to paycheck to pay debts. I would recommend this program to anyone of my friends or family.
Reviewed Sept. 22, 2020
An excellent experience. Both representatives were helpful, thorough, and compassionate. I am grateful for their assistance and am extremely thankful for their patience and understanding of my situation. They made sure I understood what was going to take place, what I needed to do, and worked with me to develop a plan that benefitted all parties involved. Thank you!
Reviewed Sept. 22, 2020
Wonderful service agent! So helpful! Thank you so so much for helping me navigate all this process. I really appreciate your patience and understanding with all my technical difficulties. I am excited to get out of debt and finally live our dreams. I want to be able to provide a home for my family and this will help greatly.
Reviewed Sept. 22, 2020
I had a great experience. Everyone I spoke with was professional and understanding. The enrollment into a settlement plan was a breeze. I really appreciate how respectful Daniel ** was. Everything was taken care of within 24 hours. Thank you for your help in my time of need.
Reviewed Sept. 22, 2020
Keith was great on all communications and explaining all very professional on phone. He explained all. More people should be like him. Great person to work with on my debts. This will be reviewed by my wife and son, thanks for all you do.
Reviewed Sept. 22, 2020
Eva helped me and understood everything I was going through. She gave me encouraging words and let me know I will get through this. She also let me know that one of my creditors will not negotiate with them, so I could not add them. I appreciate y’all her help.
Reviewed Sept. 22, 2020
Thank you Tabia ** for making this a comfortable experience.
Thank you for such a great review! We work hard to offer the best possible experience for every client!
Reviewed Sept. 22, 2020
I was so pleased and thankful that Oscar was able to help me. He was very prompt with his calling and was very clear with helping me understand my new rate. He was always very professional and helped me a great deal with getting rid of my debt!
Reviewed Sept. 22, 2020
Brazil ** was very professional and made sure I understood every step of the process. He stopped and asked if I had any questions periodically as we went through he paperwork. I would highly recommend your company to anyone. Thank you.
Reviewed Sept. 22, 2020
Sara was very pleasant and professional. She explained everything in detail in terms that were easily understood. Sara was very patient with my husband and myself, as we aren’t ‘tech’ savvy. I would recommend Sara to anyone that’s struggling with personal debt. Sara deserves a promotion and or raise.
Reviewed Sept. 22, 2020
Great customer service. Very patient and willing to answer any questions. Everyone I have talked to was great and made sure I understood all details and answered questions that I had. I am very excited to get on the right track and get back on my feet.
Reviewed Sept. 22, 2020
I spoke to Steven, one of the rep at this National Debt Relief and he has explained everything how this program works. He has a lot of patience listening and telling all about it. Hope this one will really work for me. He told all the details and help me. I believe this is it. I'm excited to start and to take care of these debts. This the best so far. Thank you so much.
Reviewed Sept. 22, 2020
This guy is fantastic, great customer service. There was a time zone difference but he never failed to answer. He made it very simple, and worked with me according to my schedule, which got hectic at times. Awesome guy, could really influence younger salespeople.
Reviewed Sept. 22, 2020
I didn’t come to the decision I made to use Nat’l Debt Relief easily. Initially I started to work with Edwin ** and then my wife became hesitant and decided to pursue other options. I called Edwin back a few days later and told him my wife understood the program much better. Had it not been for the support and patience shown to us by Edwin we would have gone elsewhere. I can’t say enough “job well done” to Edwin. He couldn’t have been any easier to work with....Period....Thank You....David
Reviewed Sept. 22, 2020
I'm happy with the program NDR showed to me. It's working very well for me and my experience has been excellent so far.
Reviewed Sept. 22, 2020
They got the creditor to stop calling me. They’re doing good. They told me there was a certain amount of money in my account that I could open up in a new credit and to let them know if I got a lump sum of money. They’ve been sending me letters. I had a receipt recently. I like that they sent me information about what’s been taken care of.
Reviewed Sept. 22, 2020
I was doing some web surfing and saw National Debt Relief, and they had some good reviews. I checked into it since I was going through a difficult time. The enrollment process was really easy. I just wish I would've read a little bit deeper and understood better than I did because they charge 80% fee overall, which I think, is a lot. They said I'd be in the program for 53 months and I'm a little over a year now. That'll go by even quicker because the way that it's being settled, it'll be done by the end of '22.
They need to do a little better job communicating. When I write them a letter or a note, they take a little while to answer it. Considering I've never done anything like this, half the time, I'm asking the question 'cause I'm nervous. When they take days to answer or a week, it's always nonchalant, like, "We'll get to you when we get to you," and that's not the greatest for me. I received a summons from one of the debt collectors and National said they'd get back to me. All of the accounts have been settled except one that I got the summons on. It's been two weeks now and I'm still waiting for them to get back to me. I just wrote to them again asking what's going on.
Reviewed Sept. 21, 2020
From the first call I placed today, the staff were nothing short of being a pleasure to speak with about my situation. Catalina presented herself in a highly professional manner and was able to answer all of my questions as I asked them. When she said she would call me back, that is exactly what she did. You need all of your staff to be trained in Customer Service to be trained by Catalina. Thanks for the help! Chuck
Reviewed Sept. 21, 2020
I feel a great relief now. Like a ton of weight has been lifted off my shoulders. Customer service has been understanding and no judgment made on me. I feel like I can put this behind me now and focus on my financial future. Thank you, NDR!!
Reviewed Sept. 21, 2020
Everyone with National Debt Relief has been very helpful and understanding. In a time where it is easy enough to forget that real people get into real trouble with debt, they took the time to explain everything for me and help me get on to my future.
Reviewed Sept. 21, 2020
With talking to all the associates affiliated with National Debt Relief, I found them to be very knowledgeable and courteous. The program so far has been easy and an experience to work with. More review will forthcoming as I go through the entire program.
Reviewed Sept. 21, 2020
Everything was explained easily. All my questions were answered. The whole process was fast and easy. Tyler was very patient when explaining to me and my husband how the entire process works. We didn't know much about how the program worked but the representative explained the process step by step and even gave suggestions how to further our success with our program. Can't wait to be debt free.
Reviewed Sept. 21, 2020
I was pleased with how solution-focused this agency is, and how quickly they responded to my financial needs. I received needed information regarding how this program works, how to respond to my creditors, as well as, step by step assistance with the application process.
Reviewed Sept. 21, 2020
Jay ** was fantastic. He was very patient with me and explained everything in a way that was clear and concise. He was very polite and friendly and worked through all the documents and forms. Thanks to him I was successful in getting signed up.
Reviewed Sept. 21, 2020
They are were very helpful, professional and understanding of my situation. This is a scary step but they make you feel like it is okay. I am never late on payments just needed help consolidating my debt. Once this starts I will feel better about it. Thank you for this tremendous help.
Reviewed Sept. 21, 2020
Excellent service from Anna. Patient, efficient, & kind. She presented all information cohesively. Anna took her time answering my questions. She understood that I was not technologically savvy and helped me access info needed. Anna was a pleasure to work with.
Reviewed Sept. 21, 2020
It has been a stressful time with Covid and loss of employment these past six months. Though we never dreamed we would ever be in a predicament such as this we found ourselves drowning. Jaspal and Anna were a blessing. They answered all of our questions and were very transparent. It is our prayer this program proves to be as effective as the reviews we have read.
Reviewed Sept. 21, 2020
I’m very pleased. I feel like I have a peace of mind. I’ll also add that on the legal note feel protected, and I’m on my way to a better chance of fixing my situation on credit. I will call a friend and give him a referral. And family members also.
Reviewed Sept. 21, 2020
When you hear people's reviews and experiences with a certain company, you feel like it will work for you. National Debt Relief's customer service was so nice. The reps were so great and helpful. They helped me with solutions trying to resolve what program was best for me. I really like them. The whole thing just went so smoothly, even from signing me up to finding what works for me. I haven't finished, but they have been helping me. And anytime I need help, they reach out. They even help me during this crisis when I couldn't. Everybody has been putting a pause on certain things like the mortgage and whatnot, and they were very understanding. Do it and get it done. Get help.
Reviewed Sept. 21, 2020
The reps whom I've spoken with at NDR have been very good. I use their site to find out how my bills are and where my money has been going. Things have been so, so in the year and a half I have been in their program. One of my bills hasn't had any attention paid to it. The NDR reps say that with the account that hasn't been touched at all, I have to build money in my account first. I have been paying monthly from the beginning though so I don't understand that. With the virus, making monthly payments has been uncomfortable but I've been managing to do it. Still, my progress in their program has been going well.
Reviewed Sept. 20, 2020
National Debt Relief was highly recommended. Getting the ball rolling with them was a pretty easy process.
Reviewed Sept. 20, 2020
I was desperately trying to solve my debt problems and I heard about National Debt Relief through one of the channels that I listen to on the radio. When I got on the phone with them, their reps were exceptional. Debt was becoming so overwhelming for me and it was very hard dealing with all the collection calls. I know other people who have gone through bankruptcy. Going with NDR was a much easier route that helped me rebuild my credit. They saw me through their process and recommended a credit rebuilding company at the end. NDR made this as painless as possible for me. I had my first settlement offer within 90 days.
Reviewed Sept. 19, 2020
I appreciate how you explained it all to me and made me feel welcome. Thank you for answering my questions so promptly. This has taken a big weight off of my shoulders. Looking forward to being debt free. This is a great program.
Reviewed Sept. 19, 2020
While this is a very difficult place to be in life after 40+ years of stellar credit management... Jaison was extremely helpful in answering all of my questions, reviewing all of the terms with me and taking me through the enrollment process. It will be an extreme relief to have these crushing balances negotiated with the creditors.
Reviewed Sept. 19, 2020
Excellent service, very friendly staff. I was having a hard time paying my debts and they help me as much as possible, hopefully I'll be able to get rid of them as soon as possible with this program. Thank you.
Reviewed Sept. 19, 2020
Mrs. M ** was very nice, very patient, she answered every question we had. My work schedule is horrible yet she was able to stay in contact and get us the help we really needed. We can't wait to start the program and get rid of our plies of bills and be debt free. Rodney and Marie **
Reviewed Sept. 19, 2020
Matthew explained in detail what would happen in the program. He made us feel comfortable with an uncomfortable situation with our debt and assured us that we were making the right decision. We are looking forward to completing our journey of being free of debt we have been struggling with.
Reviewed Sept. 19, 2020
From start to finish. it was extremely seamless and smooth to start taking care of my debt. Starting with Tyler the debt specialist to Deborah the welcome call team. They both explained everything in ways that were very easy to understand.
Reviewed Sept. 19, 2020
Signing up with National Debt Relief was very smooth. I'm all settled. I was a little worried at first, but we made it through. We paid it off a bit earlier too. Everything went very well.
Reviewed Sept. 19, 2020
National Debt Relief seemed to be reasonable when a friend and I came across them so we tried them out. Their consultants answer my questions promptly and they answer them to who I can understand. I've been in the program since 2019 and the progress has been really good. I'm very satisfied. The monthly payment takes a big bite out of my Social Security but it's paying off what I really wanna pay off. The program should be through within the next year. I've also been offered quite a few credit cards, but of course, I'm not taking it because I'm doing it so I don't have any debt. At my age. I don't wanna leave any debts.
Reviewed Sept. 18, 2020
Sara was WONDERFUL with her help in setting this account up! She made the process easy and walked me through each step. I am looking forward to working through this debt nightmare with National Debt. Thank you for helping me!!
Reviewed Sept. 18, 2020
Thank you all at NDR for helping me get debt free. I am glad that you are here to help people like me. I so grateful that I Found you and will never forget the help you gave me plus your Lawyers' help.
Reviewed Sept. 18, 2020
I had a great experience with NDR. They were very helpful and quick to help me get set up to resolve my debt. They walked me through the entire process and explained everything to me. I would highly recommend them for help getting out of high debt.
Reviewed Sept. 18, 2020
The caller was friendly and helpful. The representative was easy to understand and clear. I would recommend National Debt Relief to all my friends. The experience was easy and quick. I am glad I took this important step to condense my amount of debt into a small amount.
Thank you! The team here at National Debt Relief is thrilled to hear such great feedback, and we’re proud to be your partners on the road to a brighter financial future
Reviewed Sept. 18, 2020
I’m thankful for your help. When you listen and understand - it makes life much better. Especially when your people know what they’re talking about. Like about fees and any help you offer. Being Better Business Bureau given you an excellent mark.
Reviewed Sept. 18, 2020
Thanks for your thorough explanation and assistance with signing me up in the program. I appreciate the timer that was taken for answering my questions and being my answer to financial freedom. I look forward to getting out of debt with this program.
Reviewed Sept. 18, 2020
They were very understanding and very helpful. They went over thing with me. I will recommend this company to all my friends and family. They were very confident about helping and their knowledge was great on helping out and getting this done, and I appreciate it very much.
Reviewed Sept. 18, 2020
It was good experience, Mr. Dylan ** was incredible, knowledgeable, very professional, patient, smooth talking, I try remember when or I never deal with like this person like Dylan. It was good day for me, I can breathe and sleep better. Thank you very much National Debt Relief, Thank you Dylan.
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