National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed Oct. 9, 2020
I've seen the commercials then one day I looked up National Debt Relief online and I started the whole process. They made it very easy. They explained everything and they were really good to me. They've always been very informative, and they kept me up to date with everything that was going on. They were very helpful. Any time I called and whatever question I had, I got a response right away. Everything was perfect and they were great. I loved it.
Reviewed Oct. 8, 2020
The professional staffing made this application and welcoming process a breeze. They were very patient and informative. They took needed time to explain all questions that I had. They were a great help and a great company to join when becoming debt free. Thanks much for assisting.
Reviewed Oct. 8, 2020
Very good. Very good???? Can't wait to get started. Everybody was real helpful. Help me understand so now I feel a lot better. Thank you everyone for the help. So I will tell everyone about you so they can get help too. And I think it is a good program that will help people that is in debt. So once again thank you everyone.
Reviewed Oct. 8, 2020
Devin and Evelyn were fantastic people to talk to. They answered all questions before I even had a question. I was left feeling as though I will be ok in this process. I was expecting a long draw out process but it was really quick and easy. I would recommend to anyone having financial difficulty.
Reviewed Oct. 8, 2020
Yon ** was very patient and thorough in reviewing my case, and starting me on this journey. He helped me understand & start the process. There was no pressured sales pitch. I look forward to enrollment and completion of the program.
Reviewed Oct. 8, 2020
Your phone system sucks. It keeps cutting out. A person has no idea what is being said to them. It is very annoying when you can’t understand what is being said. No offense to the people I talked to. They were both very nice.
Reviewed Oct. 8, 2020
Thank you all so very much. This is something that I’ve been needing to do and wasn’t sure what and how to go about it all. Everyone that has helped has been very patient and calm with me during all of this. I want to thank Ray, Mona & Nicole O. From Nevada, CA. I’ve had to keep calling back to finish the welcome call, due to work and they were very understanding. Thank you. Stay Safe. ❤️
Reviewed Oct. 8, 2020
They explained everything in fine detail to a point where it became annoying, but nonetheless they are helping me become 1 step closer to being debt free and for that I'm am grateful. This isn't a bot review. Lol.
Reviewed Oct. 8, 2020
The two people I dealt with, both were very understanding, respectful. They gave me the opportunity to think about what I was doing without any kind of pressure which I very much appreciated. They both helped me understand what doing this would mean.
Reviewed Oct. 8, 2020
Taiji ** and Daniel ** was very patient and walked me through the whole process, I understood everything and was very comfortable with my decision. I will definitely recommend this company to my friends and family who need assistance in this time.
Reviewed Oct. 8, 2020
The calls were all professional and very helpful in beginning the process of debt relief. I appreciate their patience and knowledge throughout our conversations. Although my credit score may be lowered some, I can't wait for my score to get back high and for my family to feel debt relief very soon. The program is very explicit on how the process will be done and I am looking forward to get to a more stable financial state.
Reviewed Oct. 8, 2020
Personnel were very cordial and very helpful, they explained everything in great detail. They were a pleasure to speak and work with. They gave me all necessary phone numbers. Pertinent information regarding any disputes.
Reviewed Oct. 8, 2020
I worked with Taj. He made this process comfortable and informative. He empowered me with knowledge on how to navigate through this and restored confidence in my future. I’m looking forward to graduating and moving on with my debt-free life.
Reviewed Oct. 8, 2020
I would like to sincerely thank National Debt Relief and all those that had a hand in helping me become debt free. It took just over 3 years and some serious budgeting to complete the program, but without the help and dedication of the staff at NDR, I would still be drowning in debt. From the bottom of my heart, Thank You! Nick,
Reviewed Oct. 8, 2020
Matthew was very helpful answering all my questions and concerns regarding the debt relief program. He was able to assure me that everything will turn out fine and that I will be ok. It's a new step to being debt free which I wish I did sooner rather than later. He was able to guide me in the right direction to making my decision to join the program.
Reviewed Oct. 8, 2020
It has been almost two years and we're happy with National Debt Relief. The process was smooth. They've handled all of our accounts for us and we just strictly deal with NDR. The program is simple and everything has pushed through. It freed up a lot of stress off from us.
Reviewed Oct. 8, 2020
I needed a company and I went with National Debt Relief which was the first one I picked. The enrollment process was very easy. I did it online. They set me on a program and they take my money every month and they pay my bills. They done everything. They told me how much I would need and they deducted from my bank account. My experience with National Debt Relief has been great. I'm almost done. I'm on the last payment now.
Reviewed Oct. 7, 2020
Very informative and transparent. Ready to crack down on my debt. Great phone call and customer service. I really needed to find a way that wasn’t going to impact my family too hard, and yet get us out of financial trouble during these hard times. Thank you.
Reviewed Oct. 7, 2020
The process was smooth and flawless. My representative explained everything so there was not anything I didn't understand. I am excited about this program and will adhere to all the regulations and payments. My call after dealing with my representative to welcome me to the program was informative and the representative during that call was patient. He reiterated what the programs legalities were.
Great to hear! We love it when our clients take the time to let us know how happy they are! We’re happy you experienced our best-in-class service and results, and we hope to keep on delivering.
Reviewed Oct. 7, 2020
This was an amazing experience. I was able to figure out were I needed help and got it! I thought I would be in debt for a very long time. Thankfully I decided to do something about it. Richard was wonderful and extremely helpful in with signing up.
Reviewed Oct. 7, 2020
The people I spoke with were very nice, reassuring, & showed an eagerness to help. They showed real compassion for my situation, & made me feel like I have some support going forward. I would definitely recommend this service to anyone who is struggling with overwhelming debt.
Reviewed Oct. 7, 2020
Great service. They said they are number 1 in the business and I do think it is true....They are also cheaper in the rates than other debt consolidation companies....I would recommend them to family and friends who also have a similar situation as I have now.... This covid 19 situation is terrible but it's a relief to have someone to assist us.
Reviewed Oct. 7, 2020
Mr. ** was very concerned and made me feel very comfortable in a very embarrassing situation. Everyone I spoke with was very polite and helpful. This company has a very efficient staff that seem to be very concerned about the customer.
Reviewed Oct. 7, 2020
They are highly competent, know their stuff!! Process quick and smooth, understanding of your concerns and issues and not judgmental at all. Just took a couple of days from signing papers, and phone calls to being on their program. Thank God there's help at your finger tips!
Reviewed Oct. 7, 2020
Extremely helpful people, very professional and caring. The process was very simple, fast and straight forward. Daniel walked with us the whole way explaining every step of the way. I think this was the best choice I have made in years. Thank you.
Reviewed Oct. 7, 2020
They are very knowledgeable, they explain everything, they always ask if you have a question, and are always available. They are very courteous. I would highly recommend them to anyone in need of their services. I feel like a weight was lifted off my shoulders.
Reviewed Oct. 7, 2020
Aaron ** is the name of the first NDR specialist I was on the phone with at the beginning of August 2018. Well let me go ahead and Thank You Aaron not only for explaining so much and so correct The process In the first few calls but also once every few months checking with me On my settlements to make it work and stick to the schedule. I want to thank the whole team for assisting me throughout my process and today I can loudly say I am debt free and head off to new beginnings. Aaron ** special thanks from me, my wife and my daughter! Now we can dream bigger!
Reviewed Oct. 7, 2020
I called your (800) number and the telephone operator (Terry) was super talented: She is quick and together. Very impressive at her attitude. Generally speaking, National Debt Relief has excellent employee training. They listen and they show care to customers.
Reviewed Oct. 7, 2020
Both Darryl and Lydia were kind and helpful. Poor Darryl...my hot mess of a self drug the process out for far longer than it needed to be (partly to pride and partly to forgetfulness and poor planning on my part). Not once did Darryl make my husband or me feel bad!! She was uplifting and encouraging. She was very upfront with all the expectations. Lydia was equally as pleasant. She made sure we fully understood all of the steps to the process. I'm still waiting to see if this process will be too good to be true....it was so easy! I'll definitely recommend National Debt Relief to anyone I know struggling to get debt free.
Reviewed Oct. 7, 2020
I feel that both Jeremy and the welcome Rep were excellent, and caring, I truly felt that they were interested in my behalf, and made me feel comfortable with what I was doing, I feel this was something I needed to do and feel I am in good hands.
Reviewed Oct. 7, 2020
Ms. ** was very courteous and answered all our inquiries. She was very patient and clearly explained what we needed to know about how the system works. Before the Welcome Call we were not sure of how the system works nor were we confident of our decision though we have signed the agreement. After talking to Ms. **, we had no doubt that we made a reasonable decision that will resolve our financial situation. We thank Ms. ** for the courteous Welcome Call and Mr. Daniel ** who assisted us in the underwriting of the Debt Negotiation Agreement.
Reviewed Oct. 7, 2020
I spoke to Mona. She was pleasant, but I had trouble understanding her because she had a very strong accent. It turned into a stressful call because I had to keep asking her to repeat her comment. I hope if I need to call someone in the future they will be able to speak English.
Reviewed Oct. 7, 2020
Enrollment was very easy and the program was thoroughly explained. Armani ** was very helpful and provided me with excellent information. My welcome call was made very enlightening by Amanda **. She was extremely nice and informative. Thank you for this assistance and I am so glad to have chosen NDR to help me through this time!
Reviewed Oct. 7, 2020
Completely satisfied. They explained everything very thoroughly and made it easy to understand how the program works. This program has lifted a huge weight on my mind. I am very pleased with the service provided to me from the enrollment rep and the welcome call rep.
Reviewed Oct. 7, 2020
The rep Sam ** was so patient with me even though it took weeks to sign me up into the program. His customer service skills were above and beyond. What a wonderful experience I had learning and joining the program!
Reviewed Oct. 7, 2020
I was around $1,100 in debt but it wasn't a lot unlike a lot of people had. I did a debt relief program one time before and I ended up going through a lawyer. That whole experience was really bad 'cause I ended up paying all of it off. A friend of mine said that National Debt Relief was good for her, so I figured that I'd try it. And I've actually had a good experience. They took my credit cards and they did put the program in. They were very nice people. I'm so glad I did this. I wanna get out of debt and I just wanna start on a whole new journey. I told them about what I could afford and they worked with me on a payment plan. National Debt Relief made my life better so far. Since being in this program, I don't have a lot of bills and I don't have to sit and worry about how I'm going to pay them. Mine should be up pretty soon. As long as National Debt Relief is doing their work and they're keeping it going, I'm happy with it.
Reviewed Oct. 7, 2020
Eric was so calm and understanding. Very easy to talk to, answered all my questions. Thank you so much for your help and kindness. I was so skeptical that you couldnt help us but you were able to help us, you never will know how much I appreciate Eric and National Debt Relief. You giving us a new light.
Reviewed Oct. 7, 2020
Chris was my representation during this process and it’s still the initial part. I signed the contract and everything looks good. I want to highlight Chris’s obviously expertise; moreover, what was so impressive was his ability to genuinely connect with authentic and personal experiences. He explained how he had been through a similar hardship as I had and he walked me through the entire process - even being calm and not disheveled to handle my numerous prodding questions during the hour or so we were communicating. I will say that Chris deserves to be recognized because it’s people such as this that make companies standout as number one - as suggested by google reviews. I hope the entire process through the next few months goes as well as my initial set up with Chris. Thank National Debt Relief!
Reviewed Oct. 7, 2020
I started in February or March. It could be a little bit quicker, but National Debt Relief is basing it off how much I can afford every month, which, with this pandemic and work, the two-year plan is okay. During the pandemic, I was able to speak to someone. But communication has decreased. I haven't heard from them in maybe two months now. I wish they could give a monthly update or a monthly touch-base and let us know where we're at and how much further we have to go.
Thank you for the feedback. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.
Reviewed Oct. 6, 2020
I will definitely recommend to others. The two people who I talked to were extremely helpful and nice. It is embarrassing for something like this to happen, but there is no judgment; these two people made sure I was comfortable and it happens to the best of us.
Reviewed Oct. 6, 2020
Excellent introduction to the program. Representative was patient and very helpful and clear about the program. Highly recommend the program to anyone who needs it. The representative walk us through the process and answer completely any of our questions. We are relieved and looking forward to working with the program.
Reviewed Oct. 6, 2020
I forgot his name, but I really enjoyed my experience. He answered all my questions and was very patient with me! I really appreciated his help throughout this whole process! I am happy to finally get this debt over and down with. It's been hanging over my head for almost 10 years! Thank you so much! I can't wait to be debt-free in less than 3 years!
Reviewed Oct. 6, 2020
Everyone was friendly and helpful. I understood the terms and am hopeful to resolve my debt issues quickly. The program was quick to begin. I was able to get signed up within one day and all my questions were answered.
Reviewed Oct. 6, 2020
Very friendly and helpful with our needs. Were recommended highly and you did not disappoint. Would recommend you to anyone who is looking for help!! Andrew explained how everything works very thoroughly. Was there to answer any questions we had.
Reviewed Oct. 6, 2020
The team at NDR did a great job of explaining the process. They were very professional and courteous and detail oriented. This will be a great help in getting back on track with my financial future and a big relief from the stress that I have been under the last 9 months.
Reviewed Oct. 6, 2020
When I first contacted them I did not expect for them to be so nice and thorough about everything. They really made sure that I understood everything that I was getting into. They went over everything and let me ask 1 million questions without making me feel dumb. They reassured me that everything was going to be fine. I enjoyed working with them and have already recommended them.
Reviewed Oct. 6, 2020
My experience has been better than I ever would have imagined. I even asked myself, "Why didn't I do this before". Steve ** was warm, kind, and compassionate during the initial set up and he walked me through each step, answering my questions along the way. I could not have imagined that it would be so easy to take such a big step toward cleaning up a lifetime of mistakes. Thank you :)
Reviewed Oct. 6, 2020
Talking to your personal was easy and they were very knowledgeable. I was nervous and they made me feel that my decision was the right one for me. I will recommend you to others going through this situation. Thank you.
Reviewed Oct. 6, 2020
I had a great experience through the application process and now after being approved, I am so hopeful about my future! All my questions were answered with ease and I was not rushed into anything. I am glad I made the choice to help myself become debt free with National Debt Relief!
Thank you! The team here at National Debt Relief is thrilled to hear such great feedback, and we’re proud to be your partners on the road to a brighter financial future
Reviewed Oct. 6, 2020
We did some online searching and National Debt Relief had the best kind of responses from other people. Their reps have all been pretty good. They walked us through the whole process and we were comfortable with it. They get back to us on a regular basis when they need information. They reach out at the right time. Also, the dashboard is easy to navigate and pretty informative too. We only put in so much a month, so we can only do what we put in. But there's only one more account that's still open and hasn't been closed yet, so it's going okay.
Reviewed Oct. 6, 2020
I Google searched and went on the Better Business Bureau website and looked at reviews of National Debt Relief. They seemed really good so I decided to go with them to consolidate some debt. When I first talked to them on the phone, they were really good and very promising. There are a few credit cards and two collection loans. NDR has been reaching out and settling different accounts that I have and they help make sure they are resolved.
I pay one monthly payment and NDR is using the money to pay creditors off on whatever payment plans they have settled with them. So far, two creditors have been fully paid off. One has a few more payments left. Two of them haven't been touched yet because NDR is still working on settling. With them talking to me, they've been really good. I like how when you sign in on their website, you can keep track of everything and make sure that everything is getting paid off.
Reviewed Oct. 5, 2020
I cannot say enough about the patience and the significant amount of time that Erick has provided me. His customer service has been outstanding! This has been a very difficult decision for me and his assistance in this process has been excellent! Thank you Erick from the bottom of my heart.
Reviewed Oct. 5, 2020
Thanks to Lisa for her help with consolidating my loans & credit Cards. Without her help I would be in deeper trouble not being able to pay my debt. My hardship is due to Covid-19 and a reduction of hours at work as well as being quarantine for 14 days. I started to not be able to pay my bills and Lisa helped me.
Reviewed Oct. 5, 2020
Everyone was very upfront and explained everything very well, they cared about my understanding. Calls and emails back and forth, helped answer questions I had at any time. It was a little length but I understand it has to be.
Reviewed Oct. 5, 2020
So much weight lifted off my shoulders! Thank you guys so much for the tremendous support on my journey to becoming financially debt-free! I couldn’t have done this by myself so I appreciate the full support! (: Can’t wait to get started and see how everything progresses!
Reviewed Oct. 5, 2020
The people I worked with were very helpful as I go through these difficult financial situations. Having to support my family through illnesses on a fixed income has been hard. I am hopeful debt relief services will ease some of the pressures on paying bills and taking care of my family. The process was not stressful and I am hoping the next steps will be as easy and not stressful as I continue this process.
Reviewed Oct. 5, 2020
A friend of mine had recommend National Debt Relief and he wasn't wrong, they have a Great customer service. Kyle ** was very helpful, he explained every step with details of the process and he's very knowledgeable of what he's explaining. I will definitely recommend National Debt Relief. Thank you.
Reviewed Oct. 5, 2020
At this point we are just beginning our experience. We were impressed with the representative we worked with. Very open and friendly, she Knew her stuff. We had three phone sessions to complete the sign up, get our questions answered and complete the agreements. Krystina ** is a excellent Customer Service Rep. for the company.
Reviewed Oct. 5, 2020
I was very impressed with the way Chris handled the whole process. Very patient and informative. I am also greatly appreciative of Debt Relief. Thank you for everything. This program will help me get out of debt and I am so grateful. This debt has overwhelmed me for a long time and being on limited income helps take the pressure off.
Reviewed Oct. 5, 2020
My experience was positive. My rep was great in explaining and answering questions. She informed me of the toll-free number to call, emails to contact and pointed out the help kit while in this program. The help provided peace of mind and made me feel confident working with this program.
Reviewed Oct. 5, 2020
Today I applied for a debt relief. I just want to say that my experience was wonderful. The girl that took care of me her name was Chanel **. She was wonderful. I would recommend this company to anyone who is seeking to get help with their debt. I will most certainly spread the news about this company. Thank you for all your help!
Reviewed Oct. 5, 2020
I can’t say how grateful and appreciative I am with your services. It’s really unbelievable how my life just changed within minutes of a phone call. Feel like weight's been lifted off my shoulders and I can breathe and smile again. Can’t thank you guys enough.
Reviewed Oct. 5, 2020
The people that helped me were very nice and helpful. I am happy to know that Caliph ** is now my agent. The process for starting to be debt-free went smoothly. I am looking forward to paying off all of my debt.
Reviewed Oct. 5, 2020
They have been great understanding the situation that we are in and spent the time for me to understand and feel confident this was the program for us to get out of debt. Looking forward to working with them and getting ourselves debt-free.
Reviewed Oct. 5, 2020
I haven't even made my first payment and I already feel comfortable in saying that NDR truly cares about their clients. Yes, of course they're making money off of this process, but if your credit is already in the tank, they'll go to bat for you, do a hard reset on on said credit, and you'll be debt-free and back to a healthy credit score when all is said and done. Again, this is a preliminary review, but I spoke with multiple representatives and read the agreements extensively and I do not expect to have to rescind this review.
Reviewed Oct. 5, 2020
I was super nervous signing up for more information but Michael was able to calm me down. He answered every question I had and was really thorough about the process. I’m confident that NDR will be able to help me go back to my normal life before all of this debt!
Reviewed Oct. 5, 2020
I believe we have found a company that best suits our needs at this time. They made us feel welcomed and that we were their sole priority. They have given us a confident feeling going forward in this process that we will succeed and gaining control of our finances.
Reviewed Oct. 5, 2020
1st, there's only 5 stars to give! Darry L. was so easy to work with & informative with any questions with the signing up process, words do not describe it! I'm still in shock over the above and beyond performance that she had provided! Thank you again!!!
Reviewed Oct. 5, 2020
I was so nervous doing this. I had lost a second job during Covid. My counselor was the best and helped me feel more successful rather than a failure. I had been able to afford making payments but without my second job- I was going under and didn't like that feeling of drowning. Now, I feel that I will eventually swim again.
Reviewed Oct. 5, 2020
I am very disappointed with this company. On the last debt being negotiated I received several offers directly from the debtor much lower than what was owed and submitted them to National via email. I followed up and called them to confirm they received them which they did and left the matter with them. They never followed up and dragged their feet and came back to me with an offer that was much higher! I asked them to tell me why and asked for their response in writing and they never did!
We’re so sorry to hear about your experience, and we want to thank you for sharing your concerns with us. We take client satisfaction very seriously, so we’ll be reaching out shortly in order to better understand and hopefully resolve your concerns. You can also call us directly at 888-660-7427.
Reviewed Oct. 5, 2020
National Debt Relief had a high success rate based on the research I did online. The enrollment process was pretty straightforward and their rep was extremely helpful. I've logged in the dashboard and have used it a little bit. I started with four cards. The last time I talked to someone from NDR, they had settled on two of my cards. One of them was supposed to be off by April. Any settlement on any of this is progress. So the two cards that they have had settlements on are helpful. But I haven't heard from them in at least three months.
Reviewed Oct. 5, 2020
I was skeptical at first. But overall, I absolutely loved NDR. Every time I called, everyone answered my questions exactly how I wanted them. Nothing seemed outsourced. They helped me get back on track. I fully completed the program. They settled 15,000 debt. They saved me a lot more money than I paid them. It was great.
Reviewed Oct. 4, 2020
National Debt Relief has been really simple and easy. Their customer service is great and everybody has been very helpful and understanding. They have settled a few debts and I probably have about 18 months left on the program.
Reviewed Oct. 4, 2020
I recently signed up for the National Debt Relief program. Everyone involved in the process was so nice and helpful. I was put very at ease with the whole process. Edwin was most helpful and answered all of my questions. Would highly recommend this program to anyone.
Reviewed Oct. 4, 2020
I needed help. I had a problem because I had gone through a divorce and that led me into some other issues. I'm not anywhere near as some other people from my understanding. Usually, people had their own debt up to 20,000 or something. But National Debt Relief explained to me that they could help me. I also referred my brother to the company because they were backed by the Better Business Bureau. He was really stressed out, too. Everyone has been so pleasant, friendly, warm and actually very helpful. If I need anything, they're right on the spot to help me out with any questions. The cost is very fair. Give NDR a try. They would definitely work with you. And then, if you have any issues, they will assist you in any way that they can, especially during these times. They've been wonderful. I appreciate all the things that they have done for me, so far.
Reviewed Oct. 3, 2020
She was very helpful and explained all in every detail and gave very helpful suggestions, She was very easy to understand and follow, overall she really helped me to decide to take the program. I had some doubts regarding how the program would affect my future plans, she gave detailed convincing answers to all of my concerns. Thanks.
Reviewed Oct. 3, 2020
Everyone I spoke to was more than helpful and very prompt while helping me begin to resolve my issue. If you’re in need of debt relief, I highly recommend them. They can help and at a rate that is very affordable.
Reviewed Oct. 3, 2020
I had an extremely professional question and enrollment call with NDR. I was truly impressed with the positive, well spoken individual that helped me understand the program and alleviate any initial fears I had. I completed the enrollment in a few short days, all online and am very much looking forward to becoming debt free for the first time in many, many, many years.
Reviewed Oct. 3, 2020
National Debt Relief was recommended by other veterans but I wasn't happy with them at first because they waited till I had to go to court before they settled one of the accounts. I didn't think that was right. But the enrollment process was really easy. This gentleman called me from New York and pulled up my credit report and checked everything. He told me how much I'd pay every month on and on and on with each thing. But the whole court thing drove me nuts. They have settled all the accounts for less than half except this one.
When I sent them the court papers, all they did was contact an attorney and had him write me something out. Then I sent it into the judge and some girl from National Debt Relief called me and asked me to have them extended for 30 days so they could work out a compromise. That was all I've ever heard from anybody who's negotiated anything. They don't call me unless they have something or they want more money.
National Debt Relief has done a lot but to settle an account for $800 less than what it originally was, it is not worth it for me. I may as well pay the whole thing. But the ones that were over $1,000, they've settled for half. The other ones that were around $600, they have really gotten those down. So there are good and bad points to them. But nobody contacts me until I email them. They don't tell me what's going on. I never know anything. So I just got to the point where I email them now saying I want a status update. They reply with, "Your team's working hard on this." It's the same general message every time.
It sounds like your experience was less than ideal. We always strive for excellent client experiences – is there any way we can make this right? We’ll will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed Oct. 3, 2020
I read up on National Debt Relief and they had good reviews, so I just wanted to try it. At first, the enrollment was time-consuming. But once I got it, it was fine. I paid $130 every two weeks which comes out of my paycheck. I got a couple of my credit cards paid off. I got two more. It's slow but it's working. My life is coming back slowly but surely back to normal. Hopefully, in a couple of years, I’ll be able to buy stuff. I don’t have to worry about credit cards and I will pay everything in cash.
Reviewed Oct. 2, 2020
Everyone has been has been so kind and helpful. They call me 3 time to make sure I understood everything. Made me read everything. This has been a huge weight off my shoulders and I would truly recommend them. They make the process easy and was all done online while talking to them on my phone and they help me set up my account, friendly, courteous, and answer every question I had without judgment. Now I can breathe fresh air and be out of debt at the end of the program.
Reviewed Oct. 2, 2020
Henry ** was amazing. He walked me through all the phases, explained everything in detail and made sure that I understood it completely. I could not have asked for a better or kinder person. I definitely would recommend him and the quality of his performance. I also dealt with Valerie with the welcome call. She as well, was kind and walked me through and explained it all so well. Thank you so very much. You are the best.
Reviewed Oct. 2, 2020
I am very satisfied and will tell people about how I am impressed about this service. The reps were very knowledgeable about everything and were very polite. And, easy to set up payments, right from my checking account. Thank you so much for this opportunity.
Reviewed Oct. 2, 2020
Agents were very knowledgeable and helpful during the process. They were understanding and helpful in my making a decision and I would recommend them to other people looking for this type of assistance. Both agents did an outstanding job and I appreciate their help!
Reviewed Oct. 2, 2020
This was the telephone conversation I have had in a long time. Both Johnathan and Maria were both personable and professional. This program will be the best thing that has happened o me in a long long time. I have felt swamped trying to pay my bills. The harder I tried the further in debt I got.
Reviewed Oct. 2, 2020
Throughout this process we found Vanessa to be extremely knowledgeable & patient with our questions & helpful in helping us find the right resolution. Daniel in customer service was very patient and explained all in a very professional manner.
Reviewed Oct. 2, 2020
I was starting to not be able to pay all my bills on time and I've been looking at too many other companies at the time. National Debt Relief seemed to have a well rating with the Better Business Bureau. NDR was able to work with my creditors to break down the amount of debt that I owed to them and then, they helped me set up a payment plan. It’s been working great so far. I am just paying off my settlements. So, that should last until 2023 and then I’ll be done. Everyone who helped me were very friendly, helpful, very nice and courteous. They made me feel like they were gonna help me through this problem in my life. They were there to help me and help me get through it. I had a good experience.
The cost is fine and I don’t even know that it cost that much. Money is pulled from my account and NDR charges a fee to have the account with the bank that they work with. But it doesn’t bother me. It’s worth it. In working with NDR, a weight was lifted off my shoulders once I got a handle on everything and I saw the light at the end of the tunnel.
Reviewed Oct. 2, 2020
Great service, no judgment, kindness and understanding. Very clear and explained everything so I could understand my responsibility. Answered all of my questions as I asked them. I would definitely recommend this company to friends and family. Had all my information I would need sent to my email.
Reviewed Oct. 2, 2020
The people that I have talked to today have helped me to understand their program and I hope that I can get this done ASAP. It is wonderful to know that I have people to help with this process and that I can pay this debt off.
Reviewed Oct. 2, 2020
Wow!!!! Loved speaking with both. At first I was afraid but Loudjine talked me through it. I as a person did not think I would ever have to have help with debt. But my experience with Rob and Loudjine was perfect. They made me feel comfortable with the decision I made. 5 stars a kudos to both of you for a job well done. Oh and they were both very prompt with getting back with me.
Reviewed Oct. 2, 2020
Absolutely excellent service in every way! I had an outstanding debt specialist who helped me with everything!!! Her name is Michelle ** and she definitely needs to be recognized as an outstanding asset to National Debt Relief!!! Thank you!!! Gregory **.
Reviewed Oct. 2, 2020
I was trying to get everything in order and get my debt paid off. It's nice to have one payment and be able to avoid the people calling me. Also, the payments just come out of my account. But so far, I'm not happy. National Debt Relief just took all my credit cards and figured out one payment for them, and they're supposed to negotiate for them. I was under the understanding they were going to negotiate everything at once, but that's not how it's working. I was happy because they took my biggest issue, which was my Sallie Mae student loan, and they actually negotiated that first. But they haven't done anything with all my other little cards.
Reviewed Oct. 1, 2020
Everything about the set up and process was excellent. Dan really helped me out in a time of need. He was very thorough and helpful. I would recommend this program to anyone need debt relief help. Thank you so much National Debt Relief.
Reviewed Oct. 1, 2020
They were very knowledgeable and took their time explaining everything. They answered all my questions. I would recommend using them highly if you need to get debt relief. They called right away after submitting to get information on the two plans that they offer.
Reviewed Oct. 1, 2020
My experience getting started has been an excellent experience. Duane ** and Breanna have been professional and very supportive during these calls. I'm glad I chose NDR to help me through this process and look forward to being in a much better financial space once I complete this process.
Reviewed Oct. 1, 2020
Thank you! Great job! Roman and everyone who worked with me were non-judgmental and helpful. They clearly helped me. Specifically, the linear process by which everything proceeds makes everything simple and hands on and effective. If anyone ever asked this is the organization that I would turn to every single time. Covid is making things hard on every single person. Thank goodness we have such advocates for debtors in the United States.
Reviewed Oct. 1, 2020
I applied today for assistance with my debt relief. The staff that helped me Randy ** and Lydia were very helpful and knowledgeable in completing the process with me. The process went smoothly and I was successfully enrolled in their debt relief plan.
Reviewed Oct. 1, 2020
Representatives were very clear and helpful in making the decision to becoming debt-free! Being a mom of 2 toddlers I was happy that the initial call and set up was very quick! I feel confident and less stressed about our financial freedom!
Reviewed Oct. 1, 2020
All the counselors I spoke with were very polite and helpful with this process. Found out about this company advertisement on Facebook, read reviews and also liked the company was backed by BBB. Thank you so much for your help and acceptance in the program.
Reviewed Oct. 1, 2020
Everyone was easy to talk to, and give you plenty of time to make your decisions with no pressure. Both people were very nice knowledgeable in what they were doing, I have no regrets on making the decision to go with National Debt Relief.
Reviewed Oct. 1, 2020
Mr. Cris ** was very clear with the information and options that I qualified for. I felt very respected through the process. I appreciate the patience he had with my language barrier, as he had to repeat many times what I did not understood. Thank you greatly. Zulma **
Reviewed Oct. 1, 2020
Went over everything in detail. Very understanding and helpful. Was very nervous but he kept me calm through the process. Very difficult decision to make but I am glad I did. Looking forward to financial freedom through your program. I would recommend your program to others. Also Brenda ** was very helpful through the process. Answered my questions and willing to help.
Reviewed Oct. 1, 2020
Everyone was so respectful and kind. I loved this experience. It's always a little scary but I'm so glad. Thank you for treating me with dignity. I am looking forward to being out of debt in the next few years!
Reviewed Oct. 1, 2020
I just enrolled in your program and will be saving a significant amount of money. I'm so glad I seen the commercial on TV. I also did my research and read the reviews. Thank you Joseph for helping me and breaking down everything to me. I'm so happy right now and looking forward to being debt free!!
Reviewed Oct. 1, 2020
Very good experience with Jordan. He was very thorough reading the agreements and accommodated my hours. I'm am happy they could help me and the budget made was helpful. I am excited to see my debt be resolved and stop living check to check.
Reviewed Oct. 1, 2020
I was supposed to just call, but then after I made the call and talked to a representative, he explained everything, and that was the thing that made me say I'd go with National Debt Relief. They asked me how comfortable I was for the monthly. And of course, based on my numbers and bills, I pay what rates works best for me and that's how we figured out my monthly payment. They are consolidating all of my bills and loans. They get them taken care of at a lesser rate. The reps are very helpful and they are getting the best possible settlement for me. They're doing everything. I'm not even talking to creditors. I just forward them to NDR and that’s it.
The program is working because I’m starting to see the debt is paid as it relates to my credit. Once they settle an account, then my debt to income ratio decreases. Even though my credit score is not looking the best right now, because I had to wait not paying some bills in order for the program to work correctly, I still can see that it's beneficial. I would definitely recommend NDR.
Reviewed Oct. 1, 2020
One of my accounts has already been closed. The other one is gonna be closed on December. I still got six more months with the program. They’re deducting $200 fee every payment. As of now, the service is pretty good. My MasterCard account is still not resolved yet. The last time I called, they were saying that I don't have enough funds to put in, but I said, “What about if I try to just pay the whole thing, if calculated the whole amount?" I was calculating that I had about 6,000 more to pay. But then the guy told me it was 12,000. I asked him how it got to 12,000? He started saying all the additional fees. But that was not what we talked about. If you would cash it or if you wanna pay for the whole thing, why are they gonna stretch it out? The fees should be waived. But so far, they helped me to pay my debt. The only thing that I don’t like is that they did not show upfront how much the fees are. That's the disappointing part of it.
Reviewed Oct. 1, 2020
We had a friend do something similar with a different service. We researched it and went with National Debt Relief. Getting the ball rolling would be as difficult as anything else as far as information and paperwork. But they could pretty much pull up anything that they needed. It was all done over the phone and emails so that's good. I haven't had any issues with anything that they've done with the enrollment. I signed up September of last year and we're almost halfway through. It was awesome with the rep.
We had a pretty high debt so cost-wise, it was gonna be pretty sharp. But it's been fine. It was definitely cheaper than all the credit card payments that we were paying a month. Anytime that there's anything that they need, they get ahold of me in different ways. I've had emails, voicemails, telephone calls, text messages. It's always easy to get ahold of them. You don't have to wait. I can always understand the people that I'm talking to. It's a big thing in customer service when you need to understand somebody and they need to understand you. There has not been one phone call that I have not been able to have a discussion with the person. Overall, it's been great.
Reviewed Sept. 30, 2020
Great man. Very helpful. I hope all your people are like him. This was not an easy decision to make. And he made the whole process goes smoothly. He went through all the paperwork paragraph by paragraph and make sure that I understood it and asked me if I had any questions when we were all done. It was a great experience.
Reviewed Sept. 30, 2020
They were very polite and helpful. Did not make you feel bad for needing help. Will recommend them to any and everyone. All questions were answered politely, mannerly and very helpful. Phone time wait was quick, and pleasing. Will recommend to those who need help.
Reviewed Sept. 30, 2020
Breanna and David were both really nice to me and thorough about asking questions and making sure I understood exactly what was happening. I think this is the best service I have ever received over the phone. I will be recommending this company to others.
Reviewed Sept. 30, 2020
Phenomenal customer service - very courteous and pleasant. Knowledgeable and very professional. Found the best solution and plan forward for my case. Their program is reliable and solid. Highly recommend if you are dumped in bills and hit by huge interest rates.
Reviewed Sept. 30, 2020
Chris and Greg were very thorough and friendly when speaking with me and explaining the process. All my questions were answered and I felt like they were very dedicated to helping me! I appreciated the step by step explanations and the check-ins with me to make sure I understood all the information that Chris and Greg were giving me.
Reviewed Sept. 30, 2020
I have spoken with Meisha ** and Paul ** at NDR and have found both to be knowledgeable and extremely helpful. I was very satisfied with my experience to date. Both of your employees are to be commended for their hard work on my behalf.
Reviewed Sept. 30, 2020
For several months I have delayed contacting NDR because I thought they would not work with me. I am so happy I made the call. My rep was Keith ** and he was very helpful along with the person who went over the "Welcome Package." I can feel the stress leaving me and I know working with NDR will be a good thing.
Reviewed Sept. 30, 2020
I was very nervous and embarrassed to have even needed to reach out for this type of help due to legal fees, and life emergencies, but Christopher ** took all that anxiety away and made me feel comfortable from start to finish. I appreciate him and the service your company is providing.
Reviewed Sept. 30, 2020
Lashonda and Josh were both very professional and helpful in explaining all that goes into this process. I would definitely recommend your service to friends. Whenever I had a question, it was answered in a way I could understand easily.
Reviewed Sept. 30, 2020
NDR did great with deal with me through phone. Truly Appreciate it! I think they do great with service include welcome call and everything. This is something I can't describe well with this program which is more blessing. I'm looking forward to get this debt resolve one day!
Reviewed Sept. 30, 2020
This Gentleman was not only helpful but was by far the best person to talk to during the situation that has arise in my life! THANK YOU SO MUCH! You guys are very lucky to have a person working for you who is as understanding as he is!
Reviewed Sept. 30, 2020
Amazing people answered all my questions and made me feel secure. Everyone is super friendly and very helpfully. Be sure to recommend this to anyone looking for financial support. Couldn't ask for a better. Excited for a new beginning and journey.
Reviewed Sept. 30, 2020
I am happy that they can help me get out of debt but they need to streamline some of the information they give you. It's a lot of info in short amount of time. They seem very ready to help and answer any question I have.
Reviewed Sept. 30, 2020
Everyone that I spoke to was such great help to me. Very professional and respectful. They help her approved and everything went very smoothly. Thank you National Debt Relief, for making me feel comfortable talking to all of you. God Bless You.
Reviewed Sept. 30, 2020
Que was so extremely helpful to me today. He answered all of my questions honestly and without judgment. I was nervous about doing debt settlement, but speaking with Que eased my fears. I would definitely recommend anyone considering debt relief, speak with NDR.
Reviewed Sept. 30, 2020
Thank you for help us with our credit card, I hope everything is ok now with that, great attention from you guys, we hope pay everything on time and fix our credit on the way, thank you again and have a good day.
Reviewed Sept. 30, 2020
It’s been a long time coming. This is the first program to fully meet all of the goals that I set. Most importantly, allowing me to set a payback period over 4 years; this will allow me to live more comfortably than I have in YEARS on a month to month budget that might even allow for some savings. I’m excited.
Reviewed Sept. 30, 2020
My experience getting set up with National Debt Relief has been great so far. Michael was knowledgeable, professional and he listened to me. He made the process extremely easy. I feel very comfortable moving forward. The woman who conducted my Welcome Call was great too.
Reviewed Sept. 30, 2020
I got too many credit card bills. I've been using my credit card to pay for everything during this pandemic. I've been hearing a lot of National Debt Relief on a particular radio station I listen to. I went with them because if they can afford to put out a 30-second spiel, they're somebody probably worthwhile. I explained what I needed to do with their rep. They told me what they were gonna do. They told me I was consolidating and trying to put as many of my bills that they could pay off. There are some bills like taxes and things like that they couldn't pay for, which I know from other people that used debt relief services.
They were gonna get a copy of me and my wife's bills. We put all our bills together. The rep said they were gonna go out and get a credit report. They're gonna look at all your creditors, and then they're gonna tell you which ones they can help you with. They say what creditors they deal with. If there was anybody they couldn't pay the bill, it was something I had to handle. They kinda gave me the rundown. They said pretty much all my creditors they could deal with. The ones that they couldn't, they said they’ll even pay the bill. I had a truck that was repossessed because I couldn't afford to pay it anymore. They turned around and told me that we could pay that bill off. It's just that they weren't gonna negotiate. They just want their payment but the credit card people are the ones they could negotiate with. I didn't mind. As long as they're willing to pay the bill, that was fine with me. We went forward from there.
My credit score was down like in the 500s. But both me and my wife are over 600 now, so we're doing pretty good with them. A couple of our creditors were selling off our our account. We would get a letter saying, “Oh, your account's been sold to ABC Recovery." I put that letter in an envelope, and I mail it to National Debt. They take care of it. I don't talk to anybody that calls. If I do, I tell them, "You gotta call National Debt. They're the ones handling the negotiations now. It's in their hands." The only thing is I don't get any phone calls from them for updates. They usually send me emails. But I rather have an email than a phone call. They don't seem to hound you. If anybody ever asked me who to use, I'll say, “Use these guys. They are fantastic.”
Reviewed Sept. 30, 2020
I did some research and National Debt Relief was one of the better companies so I went with them. They asked me a lot of questions about all the creditors I had and we worked something out with my income level. Since working with them, I'm in better shape than what I was. They're good at what they do.
Reviewed Sept. 30, 2020
I called around and nobody else would help me. On the other hand, National Debt Relief sent me some paperwork, I filled it out, and my enrollment started right out. Everything has been over the Internet. They asked if I could afford a certain amount every two weeks, and I told the rep, "Yeah." My credit score is up. NDR is pretty helpful.
Reviewed Sept. 29, 2020
Everyone I dealt with was knowledgeable and walked me through the process. All my questions were answered clearly. I enjoyed speaking with both women. I'm still working my way through the emails. And hope to get my printer working to print out the needed pages to mail. Copies for my signature are being mailed as per my request.
Reviewed Sept. 29, 2020
Happy to feel a little less stress for my debt relief... Everyone I spoke to was very nice helpful and understanding. I highly recommend used National Debt Relief to anyone who is tired of paying high interest fees.
Reviewed Sept. 29, 2020
Very helpful and informative about the program and went over the agreement thoroughly so I could understand what was being discussed. If I had any questions they would stop to see if I had any questions about what was being read to me.
Reviewed Sept. 29, 2020
Speaking with Paul **, I decided to consolidate my personal debt to reduce exorbitant interest being charge and reduce my debt. After being accepted, Karen took me thru and answered all my questions. Both Paul and Karen were very professional, courteous and personal in their help with filing all the forms and contract. They explained all in detail and not being computer savvy walked me thru each phase.
Reviewed Sept. 29, 2020
What an amazing experience!! Alex was fantastic - he explained everything and how it would help me. I didn't feel pressured or distrustful toward his approach because I could tell he was really wanting to help and gave me hope. For the first time in YEARS I feel like I have a chance - like a huge weight has been lifted from my shoulders. Thank you Alex and Thank you National Debt Relief.
Reviewed Sept. 29, 2020
Updated on 03/29/2021: I have been with National Debt relief since October. My experience so far as been great. I was told it was going to take 4 years to pay off my debt. However, I opted to give payments every two weeks to speed up the process. Since then, they have been able to negotiate and get 4 of my accounts taken care of with a good margin. Hopefully, they can keep it up and maybe I will done even sooner. I would recommend this company to anyone that feels like they are drowning with no hope. You will finally get to see the light at the end of the tunnel.
Original Review: Everyone was great. Thanks for everything. Theresa was a huge help and put my mind at ease. She made the process simple. I felt a huge relief after. Thank you for getting me closer to being debt free. I would recommend your service to anyone in need.
Reviewed Sept. 29, 2020
I just signed up today and spoke with Bill **, and he was great! He explained everything to me in great detail, so I didn't feel like I was signing my life away. I can't wait to see my debt go down! Thank you!
Reviewed Sept. 29, 2020
My experience was quick and easy. The associate was very friendly and helpful. They were very informative with all of my questions and concerns. I am very hopeful of becoming debt free and rebuilding my credit. I have had very hard time lately of making ends met and glad I found the company to help me.
Reviewed Sept. 29, 2020
I hope this route will work for me. Everyone I’ve spoken with have been helpful and nice and their tones when speaking is nice. Made me feel hopeful and stop stressing over being so extended. Hope my creditors will work with me and NDR!
Reviewed Sept. 29, 2020
Meisha was an exceptional person. She was very knowledgeable and very kind. There was no condensation or rudeness. It’s was quick and easy. Thank you for helping me get through these hard times anyone who is having hard times should call and get help.
Reviewed Sept. 29, 2020
Shannel was a pleasure to work with, very knowledgeable and helpful. Very patient. Valerie was kind and helpful although she couldn’t answer all my questions. I can’t say I am happy with the experience only because I am sorry that I have put myself in this position. In future, “live within your means”. My new mantra.
Glad to hear that our team was able to assist as you start on your journey to a debt-free future. We understand that the process can be difficult at times, so our goal here at National Debt Relief is to provide a 5-star experience for every client.
Reviewed Sept. 29, 2020
My only regret is I didn't call National Debt Relief sooner. I am drowning in debt, but now I see hope, and a plan. It truly is a sense of relief that there are people to help. Having an advocate that truly cares has really change my outlook on life and brought a great sense of motivation to finally get out of debt once and for all.
Reviewed Sept. 29, 2020
Kyle was awesome and very responsive when I applied and spoke with him about my scenario. He was very understanding. He went over everything for me and my wife very thoroughly. He finished the application and got back to me in a timely manner. I am grateful for Kyle. He was very kind.
Thanks for taking the time to mention Kyle while leaving this great feedback. Our clients are the reason that we do what we do!
Reviewed Sept. 29, 2020
I had a lot of guidance and the representative was very clear about how the process is handled. I had a couple questions and he was patient with me throughout. I had the same experience during the welcome call too.
Reviewed Sept. 29, 2020
I called National Debt Relief and just what the rep was talking about was what I thought I needed. The enrollment process was fine. Also, the reps are easy to get ahold of. However, I have a bunch of items removed from what was listed because I did the work myself. The two that NDR paid off were because I called them and told them to go ahead and pay them off.
I had me and my husband enrolled. I know the start off was a little rocky because I had surgery and I wasn't working, so some of the payments were missed. But I also told them if they had any settlement, to call me and I would get the deposit in there. I did get that contract with the payment. This one that they were supposed to take, I deliberately not put the money there. Once I got back on track, I called because I didn't feel anybody was working on my behalf. It's a little disappointing because the first person I spoke to who enrolled me was really sweet and sold me on NDR.
I was told, "Well, they're waiting on the deposit to build up." But when I said, "If you have a settlement, and I need to make a deposit, I will." So then, I started to call myself and I got my husband's stuff removed because I made a settlement with the companies and paid them directly. NDR offered me a settlement for Capital One but I declined that because I wanted a lower rate. I have two more things left in the program to pay with just the two Capital One's, and I probably will reach out to Capital One within the next week or so if I don't hear anything from NDR.
Reviewed Sept. 29, 2020
I have a lot of credit card bills that I stopped paying a long time ago. National Debt Relief was one of the first ones on my internet search and it had okay reviews. It was the ConsumerAffairs website that I remember searching and reading reviews on. I’ve been with NDR for 15 months and I'm about 50% done with the program. It's getting there and it'll impact my life once it's done. I feel stress relief that they're helping. You can trust NDR.
Reviewed Sept. 28, 2020
My husband and I went through our welcome call with Michelle ** who was very thorough, very easy to understand, and very patient with us. She made this last part of our application very easy. Jeremy ** was the same way. It great to work with people who understand what people with a hardship are going through. Thank you so much.
Reviewed Sept. 28, 2020
Friendly and respectful. Just started the process so I am waiting to see how it goes. This was a big step for me and very nervous. National Debt Relief had a high rating so thought I would try them out. So far, so good.
Reviewed Sept. 28, 2020
The customer service experience was fantastic. Jordan was very patient with me. He took the necessary time to explain everything and answer all my questions, especially given that my knowledge on specific and technical financial issues is very lacking. Overall, very satisfied with my customer experience and would recommend to others!
Reviewed Sept. 28, 2020
The experience was very easy and staff was respectful. Helpful. Detailed. Made sure I was comfortable with the process and understood the details. Staff was knowledgeable, knew their responsibilities, explained the settlement and negotiation process in a wording that was understanding and made sense.
Reviewed Sept. 28, 2020
Everyone was very professional and nice. They explained everything very thorough, it was not hard to understand. They were very knowledgeable about the program. They were very pleasant to talk to. I feel very good with the outcome for my being debt-free very soon.
Reviewed Sept. 28, 2020
I selected NDR from my internet research which ranked them #1. I have submitted 6 Credit Cards and 1 Personal Loan to their assigned Agent to begin the first steps towards signing a Contract. The Agent worked and communicated with me in detail through the Quotation and Application phases. She was professional, thorough, courteous, friendly and accurate. We have now signed the Contract, and I feel like much weight is off my financial shoulders as a result! Thank you NDR for the great start to financial freedom!!!
Reviewed Sept. 28, 2020
I would refer NDR to my friends and family. I am happy with the agreement. Paul was very easy to understand and very easy to talk to and would answer any question I ask him. I am glad I choose ndr. I will tell friends about them. Thank you e.r. **
Reviewed Sept. 28, 2020
The people I talk to were friendly and polite and answered all my questions. They made me feel at ease. Any time I call they answer my calls or call me back as soon as possible. They explain all of paperwork so I can understand.
Reviewed Sept. 28, 2020
I am so glad I found such an amazing place to help me with my debt. I feel 100% confident that they have my back. Everyone has been so well mannered and welcoming. Everything was explained so well and there was no judgment at all. I would totally recommend to anyone.
Reviewed Sept. 28, 2020
Great service! They were very quick and efficient in helping me get set up and taking care of me along the way. Very friendly staff and very transparent with everything that happens throughout the process. I was set up and ready to go within the same day I was contacted.
Reviewed Sept. 28, 2020
Shannel and Natalie have been super awesome. Completely professional and soooo nice!! Couldn’t have ask for better people to help support me through this time. Absolutely amazing people and definitely caring and so understanding. I never knew this program existed and I just think it’s really awesome and y’all have done great by hiring these two fantastic ladies so knowledgeable and just so sweet.
Reviewed Sept. 28, 2020
Need to enjoy my retirement. These times are not good and need to gain that freedom. It has been an uphill road but, with your Company and the help of DARRYL **, we know we can get to the establish goal. Thanks so much: SIXTO
Reviewed Sept. 28, 2020
I just signed up and so far everything has been smooth sailing. Looking forward to getting out of debt in a much shorter time than I would have. Covid has hurt many of us financially and thankfully there is someone out there to help.
Reviewed Sept. 28, 2020
The agents at National Debt Relief made my experience a breeze. The gentleman who helped me, John, explained everything thoroughly and broke it down so that I would understand how the process works. I am very excited to get out of debt faster.
Reviewed Sept. 28, 2020
The people I spoke with are professional and made sure I understood the process throughout. Both assured me that my situation wasn't abnormal and that NDR would be able to help me through all the red tape. They were polite, friendly, and understanding of the situation.
Reviewed Sept. 28, 2020
Amazing debt counselor --- Krista **. A role model for others to follow. She is patient, listens, considers all options, non-judgemental, and is thoroughly professional. This is a fresh beginning for me, especially in these hard times all over. Talk about a second chance, Krista understood and helped.
Reviewed Sept. 28, 2020
Everyone I spoke with was very responsive, explained things clearly to me and answered all of my questions. It was super easy to call them or email them any concerns I had and I appreciate all of their help and patience.
Reviewed Sept. 28, 2020
The reps seemed to be real knowledgeable and my husband felt like that this would work out for us. If we have questions, we can call them. In fact, they called us last week with an update that one of the companies had agreed with the amount that they suggested and they were gonna be paying them off. However, we're still in the process of working through National Debt Relief. We've been paying on the account for about six months and they have cleared just two small accounts.
The way the program works is slow. It's gonna take some time to get all these bills taken care of. If I had known that it was this way, I wouldn't have agreed to it because it's gonna take too long. We could've borrowed money and repaid these people off without going through National Debt Relief. I didn't realize it was gonna take so long for them to take care of this. I was really confused about them taking that $500 a month out of his check and using that amount of money to work with. I thought they would pay these companies off then we, in return, would pay them. But it's not like that.
We’re very sorry to hear that our service did not satisfy your expectations. We will be reaching out shortly to better understand your concerns and hopefully resolve any issues. You can also call us directly at 888-660-7427.
Reviewed Sept. 28, 2020
I have done debt relief before but the fees were extremely high and so I thought National Debt Relief offered a more fair program. The enrollment process was easy and the representative explained everything pretty well. The dashboard shows that three have been resolved. National Debt Relief is way better than my previous experience.
Reviewed Sept. 28, 2020
I was ready to make moves regarding my debt and everything sounded to be pretty good, so I went with National Debt Relief. The enrollment was quite simple. As far as the payments go, the rep worked with me to make sure that I could afford it. He asked me how much was I paying a month with all my credit cards, I gave him a ballpark number, and then we tried to keep it in that number. The only thing that I was a little bit hesitant about was the percentage that I would have to pay NDR. But other than that, it was pretty okay.
I'm 75% through with the program and it seems like it's moving pretty nicely. But I had to call a lot to get movement happening with the other creditors. I had four creditors and I only had movement on one for a while. I was a little more proactive. That could have been something that could be different. I wish that National Debt would push it quicker and try to make sure that you're aware of where they're at, what they're doing, and what's the next step. Other than that, it's been great to have some sort of a relief when it comes to my debt. It kinda gives me hope to be able to live debt-free as soon as I'm done with all this.
Reviewed Sept. 27, 2020
Set up was easy. Rep was very friendly and explained everything to the T. Rep also took the time to listen to my concerns and give advice. I would recommend calling National Debt Relief if you are having hardship in paying credit cards.
Reviewed Sept. 27, 2020
National Debt Relief takes a lot of the stress off me. The reason I contacted them was because my credit card debt was overwhelming and I couldn't pay it back. The rep sounded young and he talked really fast. Then the next time I called, I got somebody else. They explained to me how it worked. They took over the payment of my credit card debt. I put money into an account with some bank then I don't have to worry about it anymore. The cost which is $15 a month is not that much. The creditors still call me once in a while and I just tell them that I'm with National Debt Relief. A few months ago, I called them to see where I was and they suggested I use a computer and told me that they've paid one off. Whenever they pay one off, usually the creditor will write me a letter and say it has been paid off.
I have trouble keeping enough money in that bank account because this is complicated and this is part of my personality. I asked National Debt Relief if they would ever go into my bank account and take payments without my permission. The rep said, “Yes. Not often, but sometimes that will happen.” Being a paranoid person, I decided not to keep very much money in that account for fear that they would draw it out. So I opened another account at another bank, and it's kinda making my life more complicated than I like. I have to go to the second bank and get cash and go put it in the first bank whenever I have to write a check to pay other commitments. It was a service that I needed but it's still is a little complicated for me.
Reviewed Sept. 27, 2020
The thing that was frustrating is that the fee that goes to the legal aspect is not shown in the breakdown of money that's coming out. National Debt let us know in the beginning that there was additional money that was coming out. But I wish that I had along the way know that because when I went back and saw that there were these other fees, it was confusing. The other thing that wasn't fully transparent to me was the fact that the 20% that they take as a fee is out of the total amount of credit or the negotiated amount.
Then I didn't have much direct communication with the person negotiating the settlement. I also feel coming out of this and having the knowledge that I have now that better rates probably could have been negotiated because I was receiving letters in the mail along this process and I felt that some of the settlements I was getting directly, without even having that middle person, were pretty comparable to the proposed negotiations I was receiving from National Debt Relief. If they're going to say that they're experts in this and that they have the ability to get better rates, they need to be better at coming through with that. I ended up resolving the debt and that was a huge relief to no longer have that on my shoulders. But because of the issues that I've stated, I wasn’t fully satisfied.
However, it was easy to enroll and everyone I spoke to, for the most part, was helpful. There were a few times in the beginning where I had to postpone payments because I was in between jobs for a while and was really struggling financially. They were really good with being patient with me while I got back on track with the program. Overall, it was good. I was able to reach a point where I didn't have to be overwhelmed by my bills because it was consolidated. I was just making one payment versus making all these individual payments.
Reviewed Sept. 26, 2020
I hope that this program will help me exactly as they explained it to me and that it will help me to solve the problems of debts so that I can have peace of mind again. I trust your help and at the same time, I appreciate the opportunity that you have given me to help me.
Reviewed Sept. 26, 2020
It was very pleasant and very informative. Thank you for helping me get out of debt. It’s taken weight off my chest. I feel like I can live and breathe again. I honestly Thought this was a scam but I’ve been proven wrong. Thank you again!!
Reviewed Sept. 26, 2020
I did not feel ashamed about my excessive debt when speaking with Chris & Greg. I am beating myself up over this - this has accrued since mid summer last year. Some of which was for fun but a lot for necessities.
Reviewed Sept. 26, 2020
Working with Richie and Maria was great! They explained everything making a stressful situation easy and fast. I was surprised how quickly the process was. My mind is at ease now knowing that everything will be taken care of within 4 years or less. Thank you!
Reviewed Sept. 26, 2020
Very quick and easy transaction! I was actually shocked that it was so easy to do. Eli was extremely helpful and wasted no time in getting to my options and explained the program that I would be doing in a very understandable manner. Thanks for your help. This will be a great mental relief for me.
Reviewed Sept. 26, 2020
My agents I had for my first call and my welcome call were very helpful, I appreciate all the assistance and advice. The ladies I talked to were very nice. Very excellent customer assistance! Thank you for being so helpful during a tough time.
Reviewed Sept. 26, 2020
out just fine. The service has been Awesome. I will definitely recommend a friend. Thank you.
Reviewed Sept. 26, 2020
I found it easy to enroll. The counselor was professional, friendly and very knowledgeable. He explained the process very well and made me feel more at ease about my decision to seek help with my credit card debt. The Welcome Call I had later helped reinforce that decision, the representative I spoke to was very clear and explained next steps and what to expect in the future as I work through my program.
Reviewed Sept. 26, 2020
Lauren and the gentleman on the welcome call were awesome! Lauren made sure I was assisted and she did everything in her power to help me. She made sure I knew what to do and when to do it. I'm grateful for her and everyone at National Debt Relief!!!
Reviewed Sept. 26, 2020
I had accumulated quite a bit of credit card debt at high interest rate and there was really no way to get out of it. I then did a bunch of research and National Debt Relief seemed to be one of the higher ranking companies. Enrollment was pretty easy. A couple of long phone calls and that was about it. I have two credit cards paid off. I only had one experience where we couldn't hash out this last credit card. It all went pretty smoothly. They send out emails every once in a while. They're supposed to be helpful, but they're how to spend money and all that kind of thing, which I don't find super helpful. But I can see that some people might. I should be zeroing in on the last one and should be close to completing the program within the next year. I would definitely recommend them to a friend if they were having financial difficulties.
Reviewed Sept. 26, 2020
I was in the middle of searching for help, and in the process of looking through different things I was finding on the internet, I got a phone call from someone who said that they were with a debt and credit resolution company. I took him up on his offer. He sent me a contract, I signed it and I sent it back. I started paying him for services. And it was a scam. I started doing background checks here and comparing phone numbers with names I was given and people I had talked to, and things weren't seeming normal. And I paid them a lot of money.
The guy that I spoke to most frequently is in Florida, and I discovered he had a very long criminal record. Glad I'm in Virginia. But I thought, "I want my money back. How can I do this?" I can't blow off at them. We're not going to get anything. I gotta figure out a way to handle him nicely so that he will pay me. I told him I wanted out of the contract. I said it just wasn't working for me. He was upset. I just told him there was something that didn't seem right about it. I left a fax. He didn't respond for a while and I got in touch with the local police department down there. I made copies of everything I had and I wrote them in a letter and sent a file. He wanted money wired to him and I didn't yet know how a real debt resolution company handled that part, so I know that sounds stupid and I did it. But I have all the receipts.
I got lucky. A detective called me back. I said, "I've gone back as far as I could." I did close out three cards through him. I settled on my own. But going back through previous statements, I noticed charges on there for personal things in the area where he lives. I mentioned that to this detective and he said, "Okay. I'll call you back." He called him into the station and the guy broke down crying. He said, "I don't want to go back to prison." He was giving him a choice. It just made me feel so old. He said to the guy, "If this was your mother, would you want this to happen to her?" He immediately paid back what he charged. The detective told me, "If he doesn't continue making payments to you on a regular basis, call me and I'll go back out to his house." That worked for a little bit and then it stopped.
I had a lot of health issues come up lately that I've had to pay for. So I thought, "God, I wish I had that. He still owes me $2,000. I wish I had it. What can I do?” So I called the detective back in it. It's his cell phone through the police department. It would dial the number and that just sort of disconnect. I thought, "Oh, God, I've ruined things with him. He's not answering his phone now." I finally emailed them by yesterday through the police department and told them, "This is the name of the detective I was working with. Here's all the information I have on this person, where he lives and ladidadida. He still owes me $2,000, what can I do?" I wanted advice on how I can manage this.
It turns out that detective retired in December, and I didn't know it. I did get a call back from the state attorney's office a while ago, and they gave me the number for that station again and said to call and see if I could get them to get hold of that file and see if there was someone there that could help me. After that, I thought I still need help. I could see how negotiations went by that time because the guy that they were using to negotiate was horrible. He was so rude. It was a three-way call, and I would hear it. Then sometimes they cut that guy out of the conversation, and I wouldn't know it, and then there I am battling for myself. It was awful. But the bottom line was I needed to get out of debt. I shouldn't be retired. I'm not married anymore. I've got a house, a car, and I've got bill. I shouldn't be in this situation at this stage in my life. I want out of it.
I found National Debt. I called and I spoke to somebody for a long time. I told him part of that story. I just told him what kind of bills I have. So far, it's worked well. I'm a cancer survivor and that causes lots of things in the years beyond surviving and other things go haywire will happen sooner. So I got cataracts. Last year, I didn't have them. This year, they're there to the point where they need to be removed. The surprise was if you wanted lenses that allowed you to see at a distance and close up, you had to pay $3,000 per eye.
So, I called National and I had no idea that they would go along with this. But I said, "I'm sort of frantic. I can't afford those lenses but there is a certain process, method that they use to take the cataract out that cost money and I don't have it, as long as this $867 comes out of my account for National Debt." They said, “Oh, they get calls like that all the time. How much money do you need?" I said, "I had to make a couple phone calls to get an exact amount." I was able to get both eyes done. They were separated by months because of COVID. It should be one week and the other one was two weeks later. Now, I'm back in the hole with other issues with bone in my jaw from the drugs that causes bone loss that I took after chemotherapy.
I'm in the middle of that now and the last time I spoke with somebody at National, I did realize that when I asked them to stop for a few months so I could get my eyes done, I realize that that meant that the negotiation side that had already taken place with Chase was then over. I said, “No, I didn't even think about that. Does that make it harder to renegotiate with them? How does that affect their willingness?” I also worry about the taxes. I didn't think about the fact that the money that they didn't receive the full amount is taxable income.
Reviewed Sept. 25, 2020
I had an amazing experience with National Debt Relief. I spoke to Eddie a few months ago and got chicken and backed out. After researching these programs, I found out you were one of the best. So I emailed Eddie and he got me signed up right away. The welcome call woman was also so helpful and kind. Thank you for your help!
Reviewed Sept. 25, 2020
Christopher was amazing and asked all the necessary questions to find if I was a right fit. Much appreciated. I felt comfortable providing my information. He listened and was understanding and caring to what I needed. He found my routing number for me and I just had to provide my account number. He have excellent customer service.
Reviewed Sept. 25, 2020
Both Yasha and Karen were very kind, reassuring and helpful. This is the first time in my life I have needed debt relief and the anxiety that caused has been overwhelming. At the age of 64 it is hard to face the financial catastrophe I am facing but you and your staff have made that easier. Thank you so much! Miriam
Reviewed Sept. 25, 2020
Michael was friendly and very helpful. He took the time to make sure I understood everything. It is reassuring to know I can breathe in my finances now. I was working two jobs to just get by, now with the help, I will not have to.
Reviewed Sept. 25, 2020
I just signed up with National Debt Relief, and am extremely satisfied with the amazing customer service I have received thus far. I am looking forward to continuing to work with this company over the next 3 years to resolve my debt.
Reviewed Sept. 25, 2020
Both Brent and Kelsey were very helpful and knowledgeable. They sure made this stressful process a lot easier. Thanks to them and National Debt Relief for helping us get our head above ground and getting our debt settled more quickly.
Reviewed Sept. 25, 2020
Great service, ready to get out of debt and this is the way to go. They helped me step by step and if I run into something I can’t figure out, they just said, "Call us and we will help with whatever I need."
Reviewed Sept. 25, 2020
This was a very tough subject for me. Daniel **, the Debt Relief Specialist explained the programme step by step. He was very helpful and knowledgable. Also I was able to ask questions. Then came the Welcome call from Markus. It was way too long and he just zipped thru it. Also I spoke to your Customer Service staff. Janis was very helpful with the monthly cash flow statement. Once again a big thank you to Daniel and all the staff who help me with your debt relief Programme. I feel the debt consolidation will simplify my budget, help me to meet my obligations, and get back on my feet financially. Vimala **
Reviewed Sept. 25, 2020
Chanel ** was awesome getting me started. She explained everything to me in great detail, and really gave me the “weight off my shoulders” feeling. She went over all of my credit history and provided more help than I could imagine. Also Natalie for the Welcome call and verifying Chanel's fine work.
Reviewed Sept. 25, 2020
Yon was super helpful, professional and answered all my questions before I had to ask him. I feel so relieved and happy to start resolving my financial debt through National Debt Relief. I wish I had knew about this program sooner.
Reviewed Sept. 25, 2020
NDR has been so great! I am just getting started but I feel like I am in great hands. The whole process was smooth and very informative. I’m so happy I found them! I can’t wait to see what the future holds.
Reviewed Sept. 25, 2020
Do feel sense of relief knowing company is willing to help manage and work on my behalf to get debt settled. Representatives today and previous to today were very cordial and knowledgeable about every aspect of program. They were so patient and willing to answer all questions. Caring professionals.
Reviewed Sept. 25, 2020
Straight, forward, and very understandable about the program I enrolled. And making sure I understand what the progam is about helping get debt relief and making sure if I need help with the creditors to send them info from the emails I've gotten.
Reviewed Sept. 25, 2020
The initial number I called was from tv advertisement. I gave the person on the phone my contact info and scheduled a time to do the 1st call. I received call back at the time agreed on from Ruby. She was very friendly and helpful through the process of what my options might be. I greatly appreciate her help in getting everything set up and relaying things to me so I would understand better on how program works.
The welcome process went just as smooth as the initial sign up into program. Anthony went over in more detail of the program and assisted me with all my questions the same way Ruby had done. He also assisted me with getting my online account set up. I thank both of them for helping me get started on a path to become debt free. I value my time just like anyone else would and so when both people got back with me when I said I could be contacted I greatly appreciated it. I'm really happy I talked with National Debt. Now I know I'm on my way to be debt free once the program starts. Thanks again for the great customer service.
Reviewed Sept. 25, 2020
I completed my welcome call today, and it went very well! Nicole was very helpful and detailed.. She explained everything in depth and asked if I had any questions! I received all of the information I need to proceed.. Thank you!
Reviewed Sept. 25, 2020
Very informative and professional. Look forward to working with them. No hidden surprises. Both gentlemen were extremely nice and answered all my questions. I felt at ease from the beginning. I would highly recommend them to everyone. A pleasure doing business with.
Reviewed Sept. 25, 2020
The gentleman discussing my needs and setting up my account was understanding and informative. He carefully made sure I understood the process and took his time to prepare our agreement. The young lady who read and reviewed and "explained" our agreement rapidly recited the information from her scripted presentation at a rate I had difficulty following. She did pause whenever I requested it of her her but then resumed her practiced process of reading 'AT' me rather than "TO' me.
Reviewed Sept. 25, 2020
Start the process yesterday and it has gone very well with everybody being very helpful and professional. Process has been easy and I am hoping it goes quickly to Get settlements from our creditors. I am glad I found you and hopefully we can get things settled and moving forward With This process. It will be nice to finally get out of debt Especially since there was no work in our house during the pandemic.
Reviewed Sept. 25, 2020
This was an easy process once you are able to swallow your pride. My agent was very knowledgeable and personable which made the experience pleasant and reassuring. I feel confident in with this team and will feel financially successful once the process is work out.
Reviewed Sept. 25, 2020
Everyone I have spoken to has been great so far. Very knowledgeable and very professional. I have only just signed up for their services but I believe they will be great going forward. What I like most is that they don't make any promises if they feel they cannot guaranty them.
Reviewed Sept. 25, 2020
Nate ** was amazing. Very helpful and relatable. I have already recommending him to someone. After wrapping everything up I felt a huge weight lifted off my shoulders. I finally feel like I can see the end of the tunnel. Thanks again, man!
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